Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kudehinbu Oluwaponle (@koluwaponle) reported 1 minute ago

  @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

• 
  HADESNYC®️ (@HADESNYC) reported 2 minutes ago

  Absolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.

• 
  Aiden Fau (@AidenFau) reported 3 minutes ago

  @HostGator server is down for desktop app using mysql, cant connect

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 3 minutes ago

  @HGSupport Or if you can recreate the current server with the latest OS and CPANEL and restore the service, I will renew the server. We have been in business with you for over ten years, paying heavily and you can't give us our data After your system collapse??

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 5 minutes ago

  @HGSupport I am a journalist so many Government systems depend on my brother who depends on your company. For two weeks the server has been down and he has never witnessed this kind of thing before. As a result of this my brother is totally confused, down and hospitalized

• 
  Chris McElroy SEO (@seochrismcelroy) reported 8 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  True Signal Media (@TrueSignalMedia) reported 10 minutes ago

  Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?

• 
  Shailesh Patel (@Shaileshhp46) reported 12 minutes ago

  @BigRock after Hostgator migrated to Bigrock, pathetic service. Support numbers never works. No service support. Many glitches. Should not take responsibility which you can not deliver

• 
  Laurus Travel (@laurustravel) reported 15 minutes ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

• 
  Eduardo Morales (@chikipollo08) reported 23 minutes ago

  @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

• 
  Daniel De la Cruz (@dadeze) reported 23 minutes ago

  @HostGator My server has been down for three weeks, and I still haven't received a response. They don't have any backups. I want to know if I should consider the data from my two accounts on the VPS lost.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 26 minutes ago

  So HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.

• 
  Kishor K Sukumar (@kishorksukumar) reported 26 minutes ago

  It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

• 
  Daniel Micovic (@DanMicovic) reported 29 minutes ago

  @HGSupport @HostGator received an email from "escalated support" that my ticket has been closed, but nothing has been done to bring my server and sites back. Please advise: The case # ACOM-3384 you are responding to has been closed.

• 
  Dustin (@DPRea) reported 35 minutes ago

  At 21 I started a web hosting company for under $500. - rented a server from HostGator - studied their "get your first 1,000 customers" ebook like scripture - pitched people in forums Shocker: nobody wanted web hosting from a college kid. So I changed the offer. I started selling websites instead. New website owners have the problem of "Where do I host this?" I would bundle the hosting as part of the website build in exchange for putting their credit card on file for next year. I didn't realize it at the time, but this is when I learned about the 'Front Doors' and 'Back Doors'. It's easy to fool yourself when researching a business or competitor when all you can see is their 'Front Door'. The offer on your competitor's website may look too good to be true and you may wonder how can they possibly do that? They have a 'Back Door' offer that must offset it and then some. You usually can't see it from the outside.