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Hostgator

Hostgator Outage Map

The map below depicts the most recent cities worldwide where Hostgator users have reported problems and outages. If you are having an issue with Hostgator, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hostgator users affected:

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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tlalnepantla, MEX 1
Chía, Cundinamarca 1
San Salvador, San Salvador 1
Sunshine Coast, QLD 1
Ludhiāna, PB 1
São Paulo, SP 2
Miguel Hidalgo, CDMX 1
Nova Lima, MG 1
Sorocaba, SP 1
Paraguaçu Paulista, SP 1
Mérida, YUC 1
Brasília, DF 1
Gloversville, NY 1
Cachoeiro de Itapemirim, ES 1
São João de Meriti, RJ 2
Pelotas, RS 1
São Caetano do Sul, SP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • juanluis_JLP
    Juan luis | JLP (@juanluis_JLP) reported

    @HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?

  • TrueSignalMedia
    David Burger (@TrueSignalMedia) reported

    @HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

  • JoanTReynolds
    Joan Reynolds (@JoanTReynolds) reported

    @HostGator I cannot login to my hostgator account. Support is now useless.

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Pls we urgently need escalation to a senior en

  • Eder55164219
    Eder (@Eder55164219) reported

    @HostGator That's the problem, there's no way to contact them. send DM with case number

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @francojosephsd @HGSupport @HostGator Same, and they seem to think that the issue has been fully resolved. No communication to the customers, or among themselves.

  • mettersoy
    Mehmet (@mettersoy) reported

    HostGator support eventually confirmed it: “All outbound connections are blocked.” Yes. The server could not make outbound HTTPS requests (port 443). If you’re a dev, you already know: That breaks EVERYTHING.

  • chikipollo08
    Eduardo Morales (@chikipollo08) reported

    @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.

  • geetu11
    Geetha Prabhu (Workflexi) (@geetu11) reported

    @BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??

  • TrueSignalMedia
    True Signal Media (@TrueSignalMedia) reported

    Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?

  • HGSupport
    HostGator Support (@HGSupport) reported

    @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HostGator Hi @HostGator I am still in the chat and now for 26 minutes and not a single admin has come to see about my issue.

  • darthguero
    Nes (@darthguero) reported

    @HGSupport @HostGator Absolutely horrible customer support. Gator AI told me a configuration was done and was not true. Tried email and it was rejected. Chats claimed my user ID was incorrect and unable to get it via email. Nothing ever came. Is this still a real company?

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