Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  B2B2B2B? Nicky D (@nick_donellan) reported 3 minutes ago

  @HGSupport we are still having issues with our email servers. This is like the 8th or 9th day of issues. It takes about 45 seconds to pull up every email. We run a medical equipment supply company and emails are getting lost and accidentally deleted with important documents in

• 
  Mgsilva (@Mgsilva70727329) reported 4 minutes ago

  @HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!

• 
  Cris R (@chriscrm) reported 5 minutes ago

  Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

• 
  HostGator Support (@HGSupport) reported 5 minutes ago

  @ronimartinezz @HostGator From the screenshot, it looks like you are having trouble logging in to your account to cancel. If that's the case, send us a DM so we can get you verified and assist.

• 
  INALEGWU (@tchaloyi) reported 6 minutes ago

  Imagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn

• 
  HostGator Support (@HGSupport) reported 6 minutes ago

  @seanrogers8 @HostGator @spamhaus Spamhaus looks at email traffic from an IP address, often across many users on a shared server, not a single account. Our teams monitor and work with them to clear any listings. Please reach out to support so we can review your specific server and email setup.

• 
  HostGator Support (@HGSupport) reported 7 minutes ago

  @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

• 
  TJ Dickerman (@thewartimephilo) reported 9 minutes ago

  @Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 9 minutes ago

  @HGSupport @NewfoldDigital I have emails from HostGator going back to 2010. I can show you many times HostGator Admins have done yeoman work in coding. I learned a lot from them. That should be your model, not this frankly lazy approach that HG has adopted. Make some coin and help your customers.

• 
  Daniel Micovic (@DanMicovic) reported 11 minutes ago

  @HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 14 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  Vella Gyaani (@vella_gyaani) reported 14 minutes ago

  Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 15 minutes ago

  I think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 22 minutes ago

  Hey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.

• 
  True Signal Media (@TrueSignalMedia) reported 22 minutes ago

  Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?