Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chan Walrus (@chanwalrus) reported 4 minutes ago

  I think you've done really well. As someone who hosts all my clients on Namecheap, yesterday was absolute chaos for me. :D Lots of phone calls. Woke up this morning and things were fixed. Thank you very much. I still trust Namecheap and I do have something that needs to be said: One of our customers is on wix, but their domain name is on Namecheap. To the people who were talking about hosting across platforms, their website lost connection. The more you split up your hosting information, the more problems can happen in a system. Let's say you host your site on Namecheap and your domain name is on Hostgator. If either go down for an outage like this, you still have the problem, there are just multiple risks. More potential points of failure.

• 
  David Burger (@TrueSignalMedia) reported 6 minutes ago

  @HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

• 
  Daniel Micovic (@DanMicovic) reported 6 minutes ago

  At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

• 
  Trump Is President (@yankiadler) reported 8 minutes ago

  @HGSupport worst ever service you deleted my account because I canceled the email service and now my domain which u have is blocked I can’t get emails because the email on the account is in this domain so I can’t even reset the password and I don’t remember the pin

• 
  Zombyboy (@zombyboy) reported 9 minutes ago

  @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 14 minutes ago

  @hostgatorserver Nice that you don't provide any phone support at all for domain names. I selected domain name in the menu. The people on the phone said since I don't have hosting with you they can't help me and nobody can help on the phone only in live chat that keeps getting disconnected while I wait on someone. Good job hostgator!

• 
  Lucas Castro (@adiospipino) reported 14 minutes ago

  @HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.

• 
  Sir Charles Cary (@SirCharlesCary) reported 16 minutes ago

  @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

• 
  -=Extra=- (@a2611058) reported 20 minutes ago

  @HostGator been a customer for 13 years. no longer. @Porkbun here we come.

• 
  Rafael Polcaro (@rafaelpolcaro) reported 26 minutes ago

  @HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on

• 
  Ghayas uddin (@ghayasbst) reported 26 minutes ago

  @HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.

• 
  John Peterson (@johnpetersontx) reported 29 minutes ago

  @YoungbloodJoe @HostGator I know how to build and configure a Linux server from the kernel on up. I'm very comfortable with the terminal and how a VPS works, however, I would never put a client on a VPS unless they had an in-house IT person or an IT budget to keep up with constant maintenance.

• 
  Zombyboy (@zombyboy) reported 29 minutes ago

  @HostGator @DanMicovic I've been on two chats and three calls. I did get chat transcripts, but no emails with any information at all about how long I will be waiting. Not sure how sending you my information will help. I do know that tomorrow morning I'll be talking to my boss about KnownHost and InMotion as our new host. I'm hoping you will help make migration as easy as possible.

• 
  DN (@danielnardicio) reported 31 minutes ago

  When looking to replace the dreadful @GoDaddy @GoDaddyHelp with a better company with better customer service, try out Bluehost SiteGround DreamHost HostGator HostPapa InMotion Hosting. You dont have to accept terrible customer service.

• 
  Satyam Gupta (@TheSatyamGupta) reported 33 minutes ago

  Our website has been down for 6 hours and the server issue is not yet fixed. @BigRock @HostGator claims 99.9% uptime in spite of this we are facing this issue.