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Hostgator

Hostgator Outage Map

The map below depicts the most recent cities worldwide where Hostgator users have reported problems and outages. If you are having an issue with Hostgator, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hostgator users affected:

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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sorocaba, SP 1
Paraguaçu Paulista, SP 1
Mérida, YUC 1
Brasília, DF 1
Gloversville, NY 1
São Paulo, SP 1
Cachoeiro de Itapemirim, ES 1
São João de Meriti, RJ 2
Pelotas, RS 1
São Caetano do Sul, SP 1
Cuautitlán Izcalli, MEX 1
Rio de Janeiro, RJ 1
Benito Juarez, CDMX 1
Santiago de Querétaro, QUE 1
Aguascalientes, AGU 1
Bogotá, Bogota D.C. 1
St. Petersburg, FL 1
San José, San José 1
Panamá, Panamá 2
Peacehaven, England 1
Balneário Piçarras, SC 1
Tlajomulco de Zúñiga, JAL 1
Iztapalapa, CDMX 1
Tepic, NAY 1
Texcoco de Mora, MEX 1
Iquique, I Región 1
Cardiff, Wales 1
Santiago, Santiago Metropolitan 1
San Miguel de Allende, GUA 1
Santa Clara, CA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HostGator Hi @HostGator and @HGSupport I am still in the chat and now for 29 minutes and not a single admin has come to see about my issue.

  • script_codes
    Fabiyi | React | TypeScript (@script_codes) reported

    @MudiTheInvestor @myarmone The first time I experienced true customer care was with @HostGator after suffering in the hands of WhoGoHost(a Nigerian hosting company)

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.

  • JoeJavaJuice
    Joe (@JoeJavaJuice) reported

    @KenMediated Yep just ended a near 20 year relationship with HostGator. Changing terms of service, new tiers of disk usage limitations, 25% increased cost from last three year contract term and the latestest unethical billing practices. @HostGator is officially on the do not recommend list.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    And on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.

  • laurustravel
    Laurus Travel (@laurustravel) reported

    @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

  • chriscrm
    Cris R (@chriscrm) reported

    Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

  • devabram
    David Abram 🐊 (@devabram) reported

    @lucasMnts But you need to ship, you are riddle with skill issues and don't know linux. Also hostgator is dying from your ****** PHP code.

  • rickkapur
    Rick Kapur (@rickkapur) reported

    @HGSupport trying to get second level escalation for critical email issues for 3 days. Two chats and 2 phone calls, and 5-6 hours invested but no line of sight to resolution or 2nd level support. Very disappointing

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    @HostGator Hi @HostGator I am still in the chat and now for 26 minutes and not a single admin has come to see about my issue.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    18 Days now since my dedicated server is locked out and down, still no fix or follow up @HGSupport @HostGator Not even giving SSH access to backup or transfer data #hostgatordown

  • txtanks
    Matt Tankersley (@txtanks) reported

    @HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @Hostgator @HGSupport We are entering Week 2 without access to revenue producing websites and still no updates from "escalated support team". This is obviously beyond HG scope as no other hosts are still struggling with this issue. Unacceptable.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @NoiseReturn @HostGator Thanks for flagging this. Our teams are available 24/7, and we’d like to help get you connected. If chat isn’t loading, try using incognito mode, disabling browser extensions, and ensuring JavaScript is enabled. Please DM additional information if that doesn't get you connected.

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