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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (26%)
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Domains (23%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
| Domains | ||
| Hosting | ||
| Hosting | ||
| Hosting |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Douglas, Husband, Father, Brother, Patriot
(@LukeDouglas49) reported
Has @HostGator terminated @HGSupport chat support via Customer portal?
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Tomavatars
(@Tomavatars) reported
@Pipomantis Hostgator. Pas cher, service ok.
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
@wordpressdotcom @WordPress @HostGator Doesn't matter which one I try to backup, as soon as I press a backup, down she goes. I'll try the forum thanks, then it's I guess I hire someone.
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Reptoid - Independent Content Creator
(@reptoid27) reported
@Quail_Gang @HostGator Will they also take my money and fail to provide clean access to a perfectly legitimate and legal website? Hostway sucks. All companies suck who FAIL to provide clean and clear access to our home made simple websites.
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Steve Brazill
(@stevebrazill) reported
@HGSupport @HostGator As your own DM states that you’re not a verified channel of support I can’t imagine giving you any details, or that you could actually help. Giving you details about me or my case would be wrong in any security context.
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
So I have this @wordpressdotcom webpage with @HostGator and all their plug ins will not update. They send me these updates and I have no choice but to update, so why is the fix placed on me? It’s their plug ins make them work already?
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Lynch Gaming || Content Creator
(@LynchReborn) reported
I would self host thru HostGator but my Patreon failed so I have no money to do that. Gotta do some free cloud service for now.
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Emiliano Carlesi
(@ecarlesi) reported
Possible threat on expressdelivery-support[.]com #hostgator
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
I’m about ready to delete my webpage and start from scratch, good grief! It’s not that complicated, fix your update problems so they actually update! You’re wasting my time! Who’s a better alternative than #Wordpress #hostgator #elementor
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N nix
(@Nnix19) reported
@HGSupport how do I get into contact with support from the US by phone that can resolve your ongoing issue immediately? Level I has been subpar, and so far we can only communicate with Level III via email.
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Emiliano Carlesi
(@ecarlesi) reported
Possible threat on support-greenstate[.]com #hostgator
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
@HGSupport if all of my plug ins on Wordpress will not update, is this a hosting issue or a Wordpress issue? You know real exotic plug ins like elementor? @elemntor
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JustMe
(@justme2utoday) reported
@HostGator your online support system is NOT WORKING. As a customer, I need HELP and I need it NOW. You ******* have my IP address blacklisted.
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Tanya T. Morris
(@TheMentorMogul) reported
@HGSupport what is going on over there. Can't get anyone on the phone or live chat. Our site is down again you all have to do better.
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HostGator
(@HostGator) reported
@burumanet @HGSupport Hi Buruma, we are sorry to hear you are having issues with your website. Can you send us a DM, so we can check the status of your ticket?
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Enrique
(@egnsfw) reported
@linaag0ldi Do you need help switching from .shopify to your domain? If you have hostgator, you can tell them to do it.
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N nix
(@Nnix19) reported
@stevebrazill @HGSupport @HostGator We've been having issues since 2/26. It's just stupid that the only level of support you can speak with is level 1, who can do almost zero to help.
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Reptoid - Independent Content Creator
(@reptoid27) reported
@SetraHosting @Hostway A friend suggested you might want in on this conversation in some way @HostGator. What is your response to the situation? How does your company treat the disabled and poor regarding this matter?
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Amir2000.nl - Amir Darzi 🇮🇱🇳🇱📷
(@amir2000) reported
If @HostGator refuses to respect the right to be forgotten, anyone can help with #gdpr rights? #righttobeforgotten
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Glamour and Grime
(@glamourandgrime) reported
@HostGator What is the point of having web chat if it is as broken as the hosting service that you provide?
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Steve Brazill
(@stevebrazill) reported
Ok, @HostGator / @HGSupport is absolutely the worst. I’m shocked at how stupid the email answer I just got was, that they dropped a call after an hour and didn’t created a ticket, it’s all lost, and a promise 7 days ago of a supervisor call that hasn’t happened yet. The. Worst.
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ethan
(@ethanjaack) reported
@TheMentorMogul @HGSupport My recommendation you better go elsewhere. I had bad experience with them in the past and finally I found Asphostportal, I couldn't be happier with these guys.
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Buruma
(@burumanet) reported
Recommendations for competitive and reliable hosting companies? Looking for an established company that has been around a while (at least 10 years) and BBB accredited. Looking to jump ship from @HostGator @HGSupport by next week if they don't sort out their server issues.
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
@HGSupport @elemntor I wish, anything I touch on the plug in page shuts the site down for maintenance. The site is operating fine but all the plug ins via wordpress are last month already. Gonna keep running until the hackers take over I guess the go WIX.
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Cosmic-books 🇨🇦
(@foerster_bryan) reported
@HGSupport @elemntor It’s up to 8 updates now that won’t update with zero way of figuring out which update is causing the problem. Whenever I try it crashes the site into endless useless maintenance mode. Unless I delete them all but that crashes it as well.
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Pam Moore
(@PamMktgNut) reported
@Bluehost @hostgator we have a major urgent issue and your support team is telling us it could take 72 hours - I am on support with them now!
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Bluehost
(@bluehost) reported
@PamMktgNut @HostGator Hello Pam, I apologize for any delay. Typical response time for tickets is 24-72 hours on average. They should be reaching out by email with any updates. Is your issue with Bluehost or Hostgator? These are two separate companies with their own systems.
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Marie Leslie
(@marierleslie) reported
@HGSupport my site is suddenly down. It was working fine this afternoon. I didn't make any changes or updates, and now I'm getting the ERR_CONNECTION_TIMED_OUT message. Help!
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JL Griffin
(@du_mass92) reported
@HostGator so I switched to HG about a year ago and have had nothing but problems. I switched so i would have less to have to fix by myself and yet every time there's a problem i spend more timer arguing with your incompetent support than if i had admin access to fix it myself..
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WordPress.com
(@wordpressdotcom) reported
@foerster_bryan Apologies; these tweets slipped through the cracks. It looks like your site uses @WordPress with @Hostgator. You might try to narrow down which plugin/theme is causing maintenance mode to trigger; maybe update one at a time? Get backups first, too.