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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (38%)
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E-mail (19%)
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Domains (19%)
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Cloud Services (17%)
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Web Tools (7%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Luziânia |
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| Cascavel |
Hosting | |
| Curitiba |
Hosting | |
 Shirley |
Domains | |
| Araras |
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 Cochin |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Ideas Apátridas
(@IdeasApatridas) reported
@HostGator We have problems with our clients because of old malware on one website, you are closing ALL the 32 websites on the server. In yogur communication it seems that you are more interested in selling us the "sitelock" than in finding a reasonable solution. #MoreHumansLessBots
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Tracy Allen🦀
(@9to5Not) reported
@HGSupport What has happened to your customer support? I’ve been with you guys for about 10 years now and I can’t get any help today. I don’t know what’s happening that I explain everything that I need and then the call gets disconnected. Nobody even calls back😡
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Jay Eskenazi
(@jayeskenazi) reported
@HGSupport can you help me? Your staff is unable to assist. Have had had significant issues for 5 days
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Mr.WebDev
(@WebdevMr) reported
@HostGator Is your portal login down?
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Release and Let Go 😉
(@VernettaReshell) reported
@gracerodriguez @HostGator I have used @bluehost since 2011 and have been pleased with the service and customer service. I don't get surprise fees. You may want to check them out.
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Rich Meyer
(@richmeyer) reported
@HGSupport The site is hosted somewhere else. Please help I put in the server name
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BARDA HAIR BRAIDING COLLEGE
(@BardaHair) reported
@HostGator @iamn1khil Good morining, We have been having issues with your payment system not accepting our payment. Spoke with a Joseph in your Billing Department who received an Error message stating the transaction was not allowed by the cardholder. Case #29628400. #JustTryingToPayABill
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Ashok Lobo
(@AshokLobo1) reported
@HostGator @HGSupport need your support as production sites are down. Even we are ready for dedicated hosting but support is very bad. Ticket 29379034 & 5744
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philinhongkong
(@philinhongkong) reported
@HGSupport As I posted openly I should resolve openly - I got a reply last night and the problem seems to have been identified. Don't know if that was you connecting the dots (if so thank you) but all is good and I think I will live to fight another day.
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Grace Rodriguez
(@gracerodriguez) reported
I used to refer people to @HostGator because they're in Houston and I wanted to support local. After years of being hit with $100's in surprise fees because their autorenewal feature didn't autorenew, I'm finally looking for a new hosting company. Anyone have recommendations?
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philinhongkong
(@philinhongkong) reported
Hey @HostGator - Your online support raised a security issue to a higher level a while ago with spam files appearing which we can't fathom the source. No word. How do I talk to someone at Hostgator because problem is still there. 16 years a customer and never felt so abandoned.
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CynderHost
(@CynderHost) reported
@stallcupllc @HostGator I'm really sorry to hear that. If you're open to a better hosting partner that is reliable and has an ultra-responsive support team, we'd love to help out. We'd be happy to migrate your site for free. Can we DM you?
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Erick Parera
(@erickparera) reported
@HGSupport I'm still waiting for someone to help me with an administrator to solve my website? You do not have backup from your servers? How is it possible for this to happen?
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TwanBeatMaker
(@Twanbeatmaker) reported
@HostGator not sure what’s going on but customer service hasn’t been the best. Talk to 4 different people to finally get a support ticket then rep said support will hit me before 24 hours with a response but I haven’t heard anything... beyond frustrated at this point!
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Rich Meyer
(@richmeyer) reported
@HGSupport it’s taking an awful long time to propagate my site with new servers.
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CriandoCreando®
(@CriandoCreando) reported
@HostGator @soy_mama @HostGatorES Thanks a Lot 🙏 I want to back with You guys!! The service in Mx is the worst!😭
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Tracy Allen🦀
(@9to5Not) reported
@HGSupport and every time that I call you guys I now have to say my email address and then spell it… That is so time consuming and frustrating. My email address is not too long but for folks that have a really long email address, that sucks! I’m really disappointed right now😔
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tiff setzler
(@yourmomeatsmayo) reported
Just want to say how amazing @HostGator customer support is! I was having a server issue & they not only fixed it but were educative for in the future! #ThankYou
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DO'Neill
(@Donnybillion6) reported
@chick_in_kiev @HostGator @HGSupport If they don’t accept “persons of poor character”, how can they recruit?
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Medus
(@DEMedus) reported
@nicktherat @GoDaddy I've never had any issues with @HostGator
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Doctors On Social Media
(@somedocs) reported
from
Tenafly, New Jersey
It’s ironic that our focus is on connecting innovators across online channels & that our website is down. We know & are extremely unhappy about this. @HostGator, what will you do to ensure this gets fixed ASAP? And that it doesn’t happen again, or to our clients? #medtwitter
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hitchandhitched
(@hitchandhitched) reported
Is @HostGator having problem? I can't seem to access the hostgator portal login since yesterday.
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Stallcup Training Institute, LLC
(@stallcupllc) reported
@HostGator doesn’t follow up when there is a problem, their call center and tech support hasn’t been any help, been waiting a week to hear back from someone, and I have talked to their customer service or call center four times. Very disappointed in their support.
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Cenkaetaya
(@Cenkaetaya) reported
@HostGator Hey all, it would be awesome if your chat support had an audible notification sound. Its so easy to get disconnected and miss a reply because there is no popup / sound or anything easily visible. Would make a big difference!
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DJS 🍦
(@DJS2k8) reported
@mogar5_twitch @nikoheart_ttv @HostGator Also used hostgator in the past but this was 6/7 years ago, didn’t have problems then
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Erick Parera
(@erickparera) reported
@HGSupport I just want my problem solved. I have been with you for 10 years. I am not a new customer who spends only 40 dollars a year. My website is not working correctly, regardless of what is the problem I have not touched it or have entered the wordpress admin
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Katheryn Moore
(@K8_Monster) reported
@jasoncrouch Clint says if your domain is down, just keep bugging HostGator until they fix it.
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Erick Parera
(@erickparera) reported
@HGSupport I'm still waiting for someone to solve my website or tell me what happened. Something happened with your server and now I pay the consequences, I remind you that I still have problems with my website, what solution do you have for me?
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Jason Crouch
(@jasoncrouch) reported
Having major issues today with my domain and associated email. Any experts who want to help? Dealing with HostGator and Gmail.
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HostGator Support
(@HGSupport) reported
@AshokLobo1 @HostGator Hi, we replied to your other message and your ticket is being reviewed. Our Escalated Support will update you once they complete checking things out for you, and update you via email. - Tia