Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- Hosting (31%)
- E-mail (28%)
- Domains (28%)
- Cloud Services (9%)
- Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Torreón
|
14 hours ago | |
 Noida
|
Domains | 8 days ago |
|
Noida
|
Hosting | 10 days ago |
 Trowbridge
|
Hosting | 17 days ago |
|
Mérida
|
Hosting | 18 days ago |
|
Centro
|
Cloud Services | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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USOA Bank (@usoabank) reported@HostGator I’ve been trying to get ahold of your technical support department for the past few days and still haven’t been waiting the wait time is ridiculous.
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@iwanow@aus.social (@davidiwanow) reported@kevwiles the security and customer service is a disaster but used a cheap @HostGator website for years with no issues... just don't expect any decent tech support for updating php, getting hacked or dealing with DDoS
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OP (@optwtn) reported@HGSupport @HostGator @hostgatorindia Have already done that. Once the site was down (a client complained), spoke to tele support. They said some issue with server (I had to hold for 25 mins!) & sorted things out. After 15 mins, site was down again. So called again!
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メカゴジラ🇭🇹🇧🇧 (@MeccaGodZilla) reported@HostGator / @HGSupport your customer service is next level. I cannot thank yall enough for everything you continue to do for your customers!
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Rohit Yadav (@RY_Scientist) reported@HGSupport I raised the 2fa request to the support team who would then sync my bankwire to the credits, hope they have conveyed to the engineering and finance team and tracking it fast to fix it :)
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Marelisa Fabrega (@Marelisa) reportedIs anyone else having trouble with #hostgator? My blog has been down all day and now I can't get an agent to help me on the chat. @HostGator
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RavinderPal Singh Sran (@Rpsran) reported@HGSupport @HostGator So, its 24 hours since I complaint about my server going down. And now its about 2 hour passed since I reached you in Tweeter. Nothing has been done so far. The moment my server is up, I will migrate to some other hosting. You have offshore staff who is not competent.
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sophia (@DNAbeaniebaby) reported@HostGator @HGSupport extremely dissatisfied with your service. i've tried to sign up for your service TWICE, and both times have had my account immediately suspended. support was profoundly unhelpful and never resolved my issue.
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RavinderPal Singh Sran (@Rpsran) reported@HostGator my server is down from past 24 hours. All i asked your support was to restart the server. Worst customer support ever. @HGSupport
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Julia ✨ (@juliakolens) reported@HostGator is something wrong? I can’t load my website and it says there is an issue with the server. Really frustrating
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sophia (@DNAbeaniebaby) reported@HGSupport absolutely not. this is the second time. your support staff is earnest and i'm sure they're trying their best, but they have been trained incompetently and have been unable to understand my problem at every turn. i am taking my money elsewhere.
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HostGator Support (@HGSupport) reported@LoveFarmOz @HostGator Hello Sophie, we're sorry to hear of the poor experience. Please send us a DM with your related ticket ID and domain we'd be more than happy to review the situation.
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🆇🆈🆉24 (@ixyz24) reported@HostGator Poor file security on the server hostgator
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RavinderPal Singh Sran (@Rpsran) reported@HostGator Don't buy anything from them. There support is lazy and they will not help you if the website goes down. 24 hours and they have been doing nothing and my entire server is down.
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Colby Taylor (@ColbyWTaylor) reportedWhat is your go to #wordpress hosting? I attempted to branch out from DO and try bluehost- I had high expectations for a dedicated service but I think even hostgator had it more together😱 #hosting
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Zennie Abraham CEO ZENNIE62MEDIA INC (@Zen62com) reported@HGSupport Hello! "It will need to be tested in our environment before it can be made available," is completely wrong. HostGator has never reacted to a simple PhP upgrade this way. Given PhP's wide use, HostGator should have this done already, and not with this slow-rolling pace.
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OP (@optwtn) reported@HostGator @HGSupport @hostgatorindia 2 Days on. Website still down. Took all actions per #hostgator suggestions. Hostgator team is clueless. Only reactionary rather than proactive mode. You call them up, explain the situation. they take 20 minutes. Phone gets disconnected,
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Texas Real Estate Investor (@realest49919420) reported@FGOABORG @girdley That explains Hostgator customer support then
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OP (@optwtn) reportedGot escalated to backend team. Had to wait for hours to get a log. That was y'day. Everything suggested was done. Now it's escalated to server team. I'm asked to wait for 4-6 hours. Meanwhile sites are down. I better shut shop and go to sleep. #hostgator #india @hostgatorindia
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Monroe&Co. (@monroeandco) reported.@HGSupport your chat window stops working in Chrome after a while and replies no longer send. the agent thought i just disappeared and his msgs kept coming thru. please fix this it's happened before!!
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Monroe&Co. (@monroeandco) reported@HGSupport I TOLD YOU THE ISSUE that's the issue! your chat window doesn't work
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Sportzone (@Sportzone___) reported@HGSupport My dedicated Windows server has been down for almost 5 hours. I have used chat support and also phone support and can't seem to get anyone to look at it. How can I get someone to look at my server?
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Cynthia Priest (Chiew) (@CynPriest) reported@HGSupport Hey Hostgator, I need help with a URL that used to have an account with you. I volunteer for this preschool and am having troubles finding real answers and have been on hold for 31 minutes
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sophia (@DNAbeaniebaby) reported@HostGator @HGSupport i'm at least happy my purchase was immediately refunded, but your service has made setting up my professional website absolutely impossible.
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Mach (@MachM6) reported@Gabriels_Daddy_ I have written to Hostgator that my debit cards (10 times) are getting blocked but today the escalated team (Madhura) replied "you are having problems with credit card" How do these people get jobs in USA ?
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Captain Dave 🏴☠️ (@CaptainXDave) reportedIf anyone who follows me uses @HGSupport (Hostgator), are you having timeout and slow response issues tonight?
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Monroe&Co. (@monroeandco) reported@HGSupport @HGSupport this doesn't work either... the chat window just stops receiving and sending msgs in private or normal browser window. please fix this issue!! it's impossible to receive support now
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N3lV1N (@n3lv1n_) reported@HostGator I have been trying to log into my sites all night and have not been able to. Are you having any problems today?
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OP (@optwtn) reported@HGSupport @HostGator @hostgatorindia The attitude to such a critical #infrastructure service seems callous. My service is affected. I've got at least 4 site up & down reports from installed wordpress plugins all thru the day. Strange thing is the #hostgator team seems oblivious to this & no checks at their end?!
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Julia ✨ (@juliakolens) reportedhostgator is extremely slow, if it’s not loading, just reload the page 😭