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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (26%)
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Hosting (24%)
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Cloud Services (22%)
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Domains (17%)
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Web Tools (11%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santiago de Querétaro |
||
| Chihuahua |
Web Tools | |
 Oslo |
Hosting | |
 Kingston |
Hosting | |
 Salt Lake City |
Hosting | |
 Embrun |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Seth W.
(@Sethwmad) reported
@RichardCheese To add to this as well I've been a part of a good bit of websites and Siteground is the only one that provided actual support. Hostgator and Godaddy are complete trash.
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Treasure
(@Treasurepeter) reported
@HostGator chat team are unprofessional, they respond to cases like machines, they don’t read to know what the problem is, they cost me to loose $587, they are so unprofessional and incompetent, please avoid hostgator
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The Sports Investor
(@VIPCLUBUK) reported
@HostGator So you think it is OK to leave a small business without email for 36-hours and provide no support other than an Indian call centre who are incapable of anything? Thanks for destroying my business.
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Aditya
(@i_adityaagarwal) reported
Hostgator providing wrong information at the time of renewal services, this company just promised me they will get refund on renewal services in 45days if not satisfied, now not giving money back, their executives are also very rude @HostGator Dont ever take Hostgator services
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Christine Rimay
(@christinerimay) reported
@HGSupport Numerous support chats/calls and 3 weeks later no one at Hostgator can fix my domain errors and get me EPP codes? I need this fixed, NOW! #badcustomerservice
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MaryPlane
(@PenaltyNetworks) reported
@ashref_c @HostGator expecting a response within minutes is on you, not their support.
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Ishmael Kofa Sunday 🇱🇷
(@okayISHMAEL) reported
@HGSupport Hope you guys are working on the issue. The login page isn't loading. I tried to access my sites and they weren't loading, so I visited your site to login and the login form page wasn't loading as well.
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John mosher
(@Johngmosher) reported
@hostgator Been a client for years, now I've got to talk to a guy in Asia, who is afraid to call the guy in the US to get my website back up. Any tips for loyal clients to get loyal service?
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hassan qasim
(@hassanqasim1) reported
@HostGator Not working in pakistan you site servers
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Because We Cannes
(@becausewecannes) reported
@HGSupport we have had an ongoing issue for a month now and your support does not seem to be able to solve them. Can someone take responsibility for our support request please.
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Tehseen
(@tehseenkhan009) reported
@HGSupport I need help with email expired
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Tehseen
(@tehseenkhan009) reported
@HostGator @HGSupport i used domain email for hostgator login and then email expired. I cant login to my hostgator account. Please guide
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Alysa✌🏼(Taylor’s Version)
(@AlysaLovely) reported
I am with HostGator and they've offered me 20% off, but it will still be 200$USD for 3 years of service. What else is out there? I like having my own website and my own space, but $200USD is pretty steep.
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JJ
(@CircleBackBtch) reported
@HostGator so, all I can say is that your company sucks sour monkey *****....my next move...my Attorney General and media blitz...enjoy!
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Christine Rimay
(@christinerimay) reported
@HGSupport NUMEROUS support requests for 3 weeks, no one can fix my domain error and get me EPP codes. Always told it's escalated, yet no fix, no reply. WHAT'S GOING ON?
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HostGator Support
(@HGSupport) reported
@JohnSherry The agent probably meant to say to consider transferring your domain out of Registry Rocket since HostGator hasn't used that as our registrar in many years so the majority of our agents and even some management can't access it anymore. Our admins may be able to help with that!
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Sooraj
(@zipview) reported
@skiy7 Yes, settled for Hostgator (3-year plan) because I wanted C-Panel and phone support. Heard good things about Digital Ocean and CloudWays but was unsure how to set up and manage them.
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Ishmael Kofa Sunday 🇱🇷
(@okayISHMAEL) reported
@HGSupport Hope you guy working the issue. the login page isn't loading. I tried to access my sites and they were loading so I visited your site to login and the login form page wasn't loading.
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HostGator Support
(@HGSupport) reported
@Treasurepeter @HostGator @Treasurepeter Hey there, according to your case it appears a member of management attempted to call you twice today to discuss the issue but neither number on file seemed to reach anyone. You should be getting an email from them today just reply to that when you can. Thanks!
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The Sports Investor
(@VIPCLUBUK) reported
@HostGator 36-hours without email. You are destroying my business and NOBODY IS AVAILABLE TO ASSIST. Shocking service 🤬🤬🤬
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Treasure
(@Treasurepeter) reported
@HGSupport This is how @HostGator will be telling you they will contact you but in days they won’t, customer service is zero, support zero, I think this company is a calamity to avoid in the new year
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Lurking Support
(@lurkingsupport) reported
@HostGator is the log-in portal down? I JUST paid for a hosting plan, I just want to play with it T_T Yeah, I got it for web design classes, but Still! New toy, must play!
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Steam: /id/inside Ubi: Swift & Mumbo
(@PBCGabriel) reported
@HGSupport @HostGator Where's the problem in you forwarding this to the abuse team? This is making life way easier for Security researches which: * help you keep abuse away from your platform * potentially save you problems with law enforcement * SAVE YOU MONEY, because you dont have to pay them
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phil
(@philsterini) reported
@HGSupport Are you aware your "cancel package" in billing to cancel hosting package does not work at all? Feels sleazy.
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John Sherry
(@JohnSherry) reported
@HGSupport Good news but why did the agent say he couldn't help and even give incorrect information saying to go away elsewhere? It's been beyond stressful and a poor experience.
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Srini Katta
(@srinikatta) reported
to renew the domain for 10 years. It has been 5 hours since I paid the renewal fee. Our domain is still not active. Customer service refuses to transfer me to domain controller/admin. They said it was with Enom. I Called Enom and they told me that Hostgator is their VIP reseller
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Srini Katta
(@srinikatta) reported
and you own the domain. I am with Hostgator for the last 16 years. The customer service is horrible. Don't you send domain expiration emails? Your portal is horrible.
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Lawrence He
(@lawrencehe) reported
@Diplateevo Hmmm don’t most VPS hosting providers provide an email server with their hosting? I’m hosting with Hostgator and just use the email service they provide. It’s free and if I wanted to use google I’d have to pay an additional $6 per month
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rocktheshades
(@rocktheshades) reported
After using @hostgator I am not really impressed and will be going back to @godaddy never had any issues with them. Tomorrow starts the process!!! #godaddy #hostingissues
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Danila Belov
(@danilaboratory) reported
@HGSupport - hi I'm having a nightmare with customer support JOKING, not helping with my case, and every hour site is down - business is losing money. My case no: 38601849 and it's going for 2 days now - please help