Is Hostgator down?

A huge thanks to @HostGator support for resolving my issue…

@Nicolas_Bowling @GoDaddy @HostGator GoDaddy really went downhill fast. I hosted with them for over a decade and then all of a sudden they hit me with additional, non-negotiable fees. Had to shut down 2 sites w/them after a year of no resolution. Frickin' irritating.

@ChrisLeckness @HGSupport @HostGator I have the same problem on my side. Happy to see i'm not alone 😔

@wirenine Wordpress .. poor services by Hostgator

@HGSupport @HostGator I have issue simce 4 days ago I have moved from godaddy to hostgator and I have issue with databases I contacted support many times without any help for that

@HostGator The worse service they delete your files

@antpstevens @HostGator @HGSupport @GoDaddy @amazon This is very heartening. Hope they support you timely

@akram_husain @HostGator @HGSupport @GoDaddy @amazon Akram - now that cloning is down - the configuration was broken and now the site is down. It gets worse! ... back to the starting blocks.

@HGSupport after 4 days.. clone request has completed but site is now down.

@HGSupport @ThePronExpert I am not giving up with @HostGator support - it is the hardest climb.

@MrSilverspoons @HostGator Terrible service from @HostGator

@HostGator I'd recommend people avoid using @HostGator for any of these requirements. @HGSupport is terrible and tickets still running.

@christal_ellard @amexicanbeauty @HostGator I am sorry to hear this. I have had terrible service too. They are not responsive and suggest to use twitter. All you get is canned response from service.

@akram_husain @HostGator @HGSupport @GoDaddy Akram - I get it. It's been notable to see how in trying to standardize process they have actually got support horribly wrong in my view missing a focus on the outcome and instead just the process.

@antpstevens @HostGator @HGSupport @GoDaddy Anthony this is the fundamental problem with service providers.. they don’t have SOP’s or their offering are so rigid that customer shoes don’t fit. Predictive analysis is no where. Paid support is not to be seen. Customer are willing to pay to keep their sites running

@akram_husain @HostGator @HGSupport @GoDaddy Their support just provides a canned response - i have it going now. They say to me that's all they are allowed to do.

@antpstevens @HostGator @HGSupport @GoDaddy Bots replied better than their support

@akram_husain @HostGator @HGSupport @GoDaddy This is the support response to everything: "I apologize but I do not have an estimated time to completion for your case. Once your case is submitted, it is placed in a queue and addressed in the order that it is received. However, rest assured ...".

@antpstevens @HostGator @HGSupport The level of quality on last 1 year has gone down substantially. I am HostGator customer for more than 10 years - now Planning to move to #Godaddy

@HostGator No they are not partner. They will not close the website. They should tell us the problems (if any) with the website well in advance & offer paid support. They are not partners.. please HostGator learn the meaning of partner.

@akram_husain @HostGator Agreed - terrible support from #HostGator. Nothing is actioned - just nice words. Emails are not actioned, deadlines are not met. I need updates on my case 14975452

@HostGator Doesn't matter if your site exists if it is down - the support from @HGSupport is terrible. Their own staff suggested action will only come through twitter posts. Ticket: 14975452.

@HostGator What I've been trying to accomplish is getting a support request addressed with @HGSupport - time wasted with them is terrible. Terrible support 14975452. 11 times contacted them with no action - lots of nice words. No action.

@HGSupport I have now spent over 4 days with my site down and contacted your online support 11 times re 14975452. I've not experienced anything as bad - there's no progress despite your staff assuring me some work will be done.

@HostGator I have now been in touch 11 times with your support function re 14975452. I've also contacted @adamfarrar but with no response. A simple migration process has now been running for over 4 days. The support is the worst I have experienced.

@HostGator @EricHassanXXX You should not be sorry as this is habit .. my site was down no support for 18 hrs - than comes back for few hours & down again

@HostGator No because the website is down hosted by #HostGator

@HostGator Website is down - no response from support... already intoxicating support from #HostGator

@bcboclt @HostGator strongly agree - i’ve learned a lot about websites and servers and coding and fixing broken things and now i’m my own tech support!

@HostGator We are trying to reach your support team but unfortunately they are very disappointing and its a disaster to buy any domain or any product from @HostGator.

@HostGator Ask me .. I will expose you.. what is the level of service

@HostGator You made the website down by saying performance issues without any prior notification & no support in 18 hours .. #dare_to_express

@HostGator Not with #HostGator .. anybody wants to know please contact me .. #fail in every aspect of service delivery

@HostGator 18 hours website is down - 2 emails & chat no support yet. Attention all users - this is 2nd time in last 2 months the website is down. Don’t buy from #hostgator

@HGSupport thanks - i am looking into other hosts - this is my business, and not knowing when it might be up and running is a huge problem for me and my paying customers - this is the second major unexplained outage i have had this year and it's been close to 24 hours - not cool

I've a good mind to start a facebook live and share this AWFUL hold music I'm having to endure. Different company but the SAME SHITE HostGator uses. #killmenow #basslinequitecatchy #headbobbing #butistillhateit

@HGSupport - HostGator is having issues, my website is down. Fix it.

@HGSupport Our websites are down and we can't access our cpanel. Help!

@TKDinBrighton @HostGator I'm having similar issues. Our website/hosting down and I can't access the control panel. Waiting on chat support for a long time.

@wpmedic @SarahScoop @HGSupport And again, our website is down @HGSupport. Been waiting for over an hour to get help. can you please help!

After being hacked with a not very responsive hosting service, we've moved back to HostGator and have the website back up. It will be some time till it is back to normal. Please bear with us during this time.

@HostGator Unfortunately not the best hosting, you might get stuck on one of their slow servers, leaving your site speed slow 😟

@HGSupport Yes I have tried contacting your organisation on Facebook it seemed to be going well but after your support team in their usual manner left me stranded

@HGSupport Was there to renew my hosting... seeing your site down changed my decision and went to @GoDaddy

One of my colleague (ID: 20078368) unable to retrieve her #hostgator password. Technical support no. is always busy. Kly help asap @HostGator @HGSupport @hostgatorindia

One of my colleague unable to retrieve her #hostgator password. Technical support no. is always busy. Kly help asap @HostGator @HGSupport @hostgatorindia

Definitely quitting @HostGator and finding a non-EIG host. Their customer service is the worst. Unauthorized charging is rampant. Can we start a class-action!!!

@HostGator They finally got it back up after 72 hours, but one of the techs changed something after the restore and while the server is up, all our services are still down. I've been trying to get it figured out, but it takes over 24 hours to get responses to my ticket if ever.

@HGSupport I signed up 4 your service-received emails on how 2 sign up 4 more & spend $ but nothing on help 4 migration. I had to contact someone myself & told migration was only free 4 30 days-I asked 4 exception due 2 lack of service from u & told no-Terrible customer service

@HGSupport Very disappointed with your live chat service. No-one is responding since half an hour. I am facing a very critical issue with my shared hosting.

@HostGator and then @HostGator will let your website be down for 12+ hours with no ETA when their servers will be back!

@HGSupport @NightlySpirits @sammyapproves @HostGator Still sites down

@HGSupport @HostGator Now it is nearly whole day for our websites down time. All you have to say is, we are working hard. This was unexpected and very disappointing for being a customer of #hostgator . Just imagine our position that how are we facing our clients & you cant even give us time frame.

@HostGator @HGSupport My website seems to be working fine now, so hopefully whatever issue has been resolved. Thanks.

Unfortunately, our website is hosted on HostGator. We've been down since last night. They say they are working on the problem, so we are hoping for a quick resolution this morning.

@HostGator IS THE ******* WORST WEB HOST!!!

@HostGator You say - "We guarantee that your site will be up 99.9% of the time"... Your promise has failed!!!! Our website is down, therefore our business is in jeopardy. Please provide me with a clear UPDATE.

@HostGator its been more than 9 hrs our website is down & we are not able to use our emails as well. Please fix ASAP

@HGSupport @HostGator This is getting worse, clients are very angry on us now. Their emails and everything is stopped. Please fix this ASAP.

@ajvazan Almost 10-12 hrs. Still not solved issue. Only getting ans - Thank you for contacting us. We sincerely apologize for the inconvenience. We have identified multiple servers having performance issues. Our engineers are working on resolving this as quickly as possible. @HostGator