Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- Hosting (29%)
- E-mail (25%)
- Cloud Services (18%)
- Domains (18%)
- Web Tools (11%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guadalajara
|
Cloud Services | 9 hours ago |
 São Paulo
|
Hosting | 2 days ago |
 Los Angeles
|
Cloud Services | 3 days ago |
 Bogotá
|
Cloud Services | 6 days ago |
|
Cianorte
|
Hosting | 15 days ago |
|
Pará de Minas
|
Hosting | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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kenny chez (@kennychez) reportedDay 9 of complete server outage. @HostGator took server offline after cPanel security patch on 28 Apr. Many client websites down and I am facing hell everyday . No resolution timeline. No escalation path. Ticket E-515758. This is unacceptable. #HostGator #HostGatorDown
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Champion Ratings (@Champ_Ratings) reported@HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left
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Nicky D COYR! (@nick_donellan) reported@HGSupport our email server is running incredibly slow. Do you have an ETA on the fix for this?
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SetraHost (@SetraHost) reportedThinking about leaving Bluehost, HostGator, GoDaddy or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting, at lower pricing. Let us know if you have any questions and we're here to help!
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Any Dummy (@RepAmWatch) reported@HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reportedAnd on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.
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Vrajesh Parekh (@yourwebcoders) reported@HGSupport @HostGator We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains had malware, but instead of suspending that particular domain, they shut down the whole server, and now more than 50 sites are held hostage,
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University of ZERO (@zerotalktoai) reported@iGoinsane101 i got openzero running on 2 servers but need the space so will remove 1 openzero server the 16gb ram one then install a web server for my x community/group, help people host simple sites if they want big sites social networks they can go to @HostGator
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Fabiyi | React | TypeScript (@script_codes) reported@MudiTheInvestor @myarmone @HostGator Tbh It’s also happens with network providers. Most people they have answering the calls don’t know or can’t really provide a solution to your problems. Many times where I had to insist on them transferring me to their superior.
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Vrajesh Parekh (@yourwebcoders) reported@HGSupport @HostGator But without their first enabling it is not possible, so I have finally come here (Case ID: ABU-175403, ABU-175616, ABUF-21277). If it is still not solved, then I will have to go to the consumer forum and will also take the help of the payment processors.
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Matt Tankersley (@txtanks) reported@HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!
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HostGator Support (@HGSupport) reported@ronimartinezz @HostGator From the screenshot, it looks like you are having trouble logging in to your account to cancel. If that's the case, send us a DM so we can get you verified and assist.
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Joe Moore (@aafc795) reported@cybernaira I had HostGator (the one I mentioned earlier with the Blue and Yellow colors) and Namecheap 9 years ago, and HG's follow up is excellent. They sent me emails to make sure everything was in order and if I needed any help. The dumb thing is, I never did anything with the Website.
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HostGator Support (@HGSupport) reported@yourwebcoders @HostGator Malware is a tricky problem and we work to make sure that it is contained as quickly as possible. Since you have provided the case numbers (we don't advise putting them in public), we can check on them for you. Let's put the rest of this conversation in the DMs for your privacy.
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Russell Kaye (@russellskaye) reported@DanMicovic @HostGator @HGSupport I cannot access the WHM on my two Hostgator hosting products: VPS & Reseller Servers. I'm unable to get chat support either.
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OkYall (@okyall55) reported@HostGator is the WORST! Refuses to honor links (says file doesn't exist). More than 2x expensive as @IONOS. Loses posts, media and just generally SUCKS! Customer Service is AWFUL! I'm like IONOS they have a partner who will back up your file for an expensive fee. Otherwise, they just delete your stuff and you have no option if you haven't backed it up yourself. I paid to restore a backup and didn't get half of what they deleted. The reason I know I didn't delete it myself is because it's not in the trash folder. HOSTGATOR DELETED and it's my opinion that they did it intentionally so that they could charge me for a restore and then they didn't really restore much of anything. I lost a lot of memories.
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Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reportedI think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.
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Daniel Micovic (@DanMicovic) reported@francojosephsd @HGSupport @HostGator Same, and they seem to think that the issue has been fully resolved. No communication to the customers, or among themselves.
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*
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Brooke (Bates) Bilyj (@batesbn) reported@YoungbloodJoe @HostGator Out of all the shared hosting - I've had the least problems with Bluehost.
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Juan luis | JLP (@juanluis_JLP) reportedIs Hostgator down for anyone? my sites are down all of the sudden and their support agent doesn't seem to find the issue.
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Daniel Micovic (@DanMicovic) reported@HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.
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Alex | Vibe Coder (@AlexVibeCode) reported@ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.
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Artfool Politics (@artfoolpolitics) reported@HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????
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Faizan Shaikh (@FaizanS1996) reported@DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.
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Rad Web Hosting (@RadWebHosting) reported@ZennieAbraham62 @HGSupport A better question is why does this process even require support, or for you to request it, then escalate your request? Automated SSL installs, renewals and replacements at $0 for life or ****!!!
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?
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Ken (@angelsthinking) reportedURGENT! What’s wrong with HostGator? I need to contact my patient by email but HostGator just gives us the runaround. Anyone have similar problems?
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Satyam Gupta (@TheSatyamGupta) reportedOur website has been down for 6 hours and the server issue is not yet fixed. @BigRock @HostGator claims 99.9% uptime in spite of this we are facing this issue.
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported@HGSupport But the old HostGator would simply charge a fee to fix a “custom config” because it had experts who knew how to code and who knew Wordpress. Why would @NewfoldDigital shy away from making money?