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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 37% Hosting (37%)
  • 24% Cloud Services (24%)
  • 20% E-mail (20%)
  • 17% Domains (17%)
  • 2% Web Tools (2%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
Sorocaba Hosting 1 day ago
São Paulo Hosting 2 days ago
Concepción Hosting 2 days ago
León de los Aldama Domains 2 days ago
Itajubá Hosting 2 days ago
Deerfield Beach E-mail 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    @HGSupport Never. Ever. In this life or the next, refuse work. Understand? It’s a bad look.

  • GaslightMurder
    Murder by Gaslight. (@GaslightMurder) reported

    @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    It's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown

  • HGSupport
    HostGator Support (@HGSupport) reported

    @ZennieAbraham62 @HostGator Thank you for the outreach. Support can assist with WP installs, login or admin access issues, installing, plugin and theme activation, plugin and theme errors conflicts and more. For other WP concerns beyond our scope try Pro Design Live subscriptions for personalized guidance.

  • Sleaklight
    Sleak (@Sleaklight) reported

    Any we host recommendations? @hostgator now is going to limit how many email boxes we have and I want to jump ship. I only use it for email anyway as the sites there all got hacked and got no help from support.

  • artfoolpolitics
    Artfool Politics (@artfoolpolitics) reported

    @HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????

  • AlexVibeCode
    Alex | Vibe Coder (@AlexVibeCode) reported

    @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

  • koluwaponle
    Kudehinbu Oluwaponle (@koluwaponle) reported

    @HostGator @HGSupport I requested using the money to cover cost of my existing snappy VPS, your support refused. They insisted on refunds, they tried refunding to my naira card, it failed and I told them to refund to my dollar card, they promised to do so but never did

  • johnpetersontx
    John Peterson (@johnpetersontx) reported

    @YoungbloodJoe @HostGator I know how to build and configure a Linux server from the kernel on up. I'm very comfortable with the terminal and how a VPS works, however, I would never put a client on a VPS unless they had an in-house IT person or an IT budget to keep up with constant maintenance.

  • Champ_Ratings
    Champion Ratings (@Champ_Ratings) reported

    @HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left

  • seochrismcelroy
    Chris McElroy SEO (@seochrismcelroy) reported

    @hostgatorserver Nice that you don't provide any phone support at all for domain names. I selected domain name in the menu. The people on the phone said since I don't have hosting with you they can't help me and nobody can help on the phone only in live chat that keeps getting disconnected while I wait on someone. Good job hostgator!

  • mettersoy
    Mehmet (@mettersoy) reported

    After 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    So HostGator Support @HGSupport has someone who has elected to take on a CRIMINAL POSITION with respect to my company's server issue. This really is a job for the Department of Justice and Jeanine Pirro @JudgeJeanine to look into. I am sick and tired of this bad behavior. Say @NewfoldDigital we have a problem at HostGator.

  • HGSupport
    HostGator Support (@HGSupport) reported

    @viva_trista @HostGator Please be aware that you will be receiving an email from escalated support outlining your path forward. Once you receive that email, please respond as soon as possible.

  • Nesphalim
    🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported

    @RepAmWatch @HostGator I left them after nearly 20 years as a customer. It was a sad moment for me.

  • zombyboy
    Zombyboy (@zombyboy) reported

    @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported

    @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

  • koluwaponle
    Kudehinbu Oluwaponle (@koluwaponle) reported

    @HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use

  • Misty_Lake
    Misty Lake | Photographer (@Misty_Lake) reported

    @HGSupport I never had a free plan. The email address doesn't say HostGator or Gator in the domain.

  • tchaloyi
    INALEGWU (@tchaloyi) reported

    The whole automated stuff doesn't always cut it. Especially when it comes to customer service. I don't want to chat or speak with a bot. Connect me to a human. Blood and flesh. Reason I will always praise @HostGator. Those guys have one of the most responsive customer relations services out there, and no, this is not a PR.

  • BlockNewsMedia2
    Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reported

    FFS @HostGator - hold for 25+min tech support line?

  • SirCharlesCary
    Sir Charles Cary (@SirCharlesCary) reported

    @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

  • zerotalktoai
    University of ZERO (@zerotalktoai) reported

    @iGoinsane101 i got openzero running on 2 servers but need the space so will remove 1 openzero server the 16gb ram one then install a web server for my x community/group, help people host simple sites if they want big sites social networks they can go to @HostGator

  • SetraHost
    SetraHost (@SetraHost) reported

    Thinking about leaving Bluehost, HostGator, or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting at lower prices. Feel free to reach out if you have any questions and we're here to help!

  • ccpharrell
    Chris (@ccpharrell) reported

    I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

  • PeterVadala
    Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported

    And then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HGSupport @HostGator week 2 of server being down and zero access to my sites or emails. Escalated support has stopped responding, no updates on open tickets and zero responses from support here. Has @HostGator given up?

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport Or if you can recreate the current server with the latest OS and CPANEL and restore the service, I will renew the server. We have been in business with you for over ten years, paying heavily and you can't give us our data After your system collapse??

  • mkrndmane
    Makarand Mane | Organising #WCAsia 2026 (@mkrndmane) reported

    @HGSupport I asked your support agent to create a ticket for 4 times. Then she created it. Provide an easy option to create support ticket instead of a chat option

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport I am a journalist so many Government systems depend on my brother who depends on your company. For two weeks the server has been down and he has never witnessed this kind of thing before. As a result of this my brother is totally confused, down and hospitalized