Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- E-mail (33%)
- Hosting (30%)
- Domains (21%)
- Web Tools (9%)
- Cloud Services (7%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sorocaba
|
8 days ago | |
|
Paraguaçu Paulista
|
12 days ago | |
 Mérida
|
14 days ago | |
|
Brasília
|
21 days ago | |
 Gloversville
|
Domains | 22 days ago |
|
São Paulo
|
Domains | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported@HGSupport @HostGator Your team did not. If they told you that, its false. I get a Hostgator email whenever I sign in. No problem. I got a Hostgator ad trying to sell me more stuff. No problem. Unfortunately your team of Escalated Techs have been unable to send a simple email since Friday, 9:14am
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Kishor K Sukumar (@kishorksukumar) reported@HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!
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HostGator Support (@HGSupport) reported@DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.
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Rev. Wendy Silvers (@WendySilvers) reported@HGSupport I've been attempting to resolve an issue that stems from the Hostgator site for days. I've spent hours on the phone with various Hostgator support and no one has resolved the issue. It's unbelievably frustrating.
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HostGator (@HostGator) reported@darthguero @HGSupport Have you tried our frontline phone support? If you haven't, please try to do so as they are the best to assist when it comes to this kind of issue.
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Kudehinbu Oluwaponle (@koluwaponle) reported@HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use
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stellarum (@lumeatortellars) reported@DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.
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Tawheed (@tawheedsofia) reported@BigRock one of the worst companies every -friends be careful - they dont ifnrom u anything - they migrated me from hostgator then blackmailed me into taking expensive VPS server and then now emailed me to change name servers - did it - BOOM full crash !!!!!
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Daniel Micovic (@DanMicovic) reportedAt this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport
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Kishor K Sukumar (@kishorksukumar) reported@HGSupport @HostGator still no follow up and telling me to wait until server is enabled then they will proceed with migration and the worst part is there is no Estimate time when will that happen Currently i got the same answer for 6 days repeatedly
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Matt Tankersley (@txtanks) reported@HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!
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SetraHost (@SetraHost) reportedThinking about leaving Bluehost, HostGator, GoDaddy or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting, at lower pricing. Let us know if you have any questions and we're here to help!
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Cris R (@chriscrm) reportedHey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration
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Geetha Prabhu (Workflexi) (@geetu11) reported@BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??
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Brian Modansky (@BrianModansky) reportedLater on I designed the theme for the control panel that all their customers used. Then I redesigned the website. The business started to boom. We started hiring a lot of employees so I went from customer support and website designer to build HostGator’s employee training
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HostGator (@HostGator) reported@betocreativo @Hostinger If your account is US-based, we offer 24/7 phone & chat support with real humans, the AI can help route you to them if needed. If you are a HostGator LATAM customer they also offer chat support were you can reach a live agent, anytime.
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Karen Lakeman (@KarenLakeman) reported@hostgator bad customer service again!
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I REFUSE (@seanrogers8) reported@HostGator @HGSupport When will you fix your email hosting? You provide the worst service ever!
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Kishor K Sukumar (@kishorksukumar) reported@HostGator @HGSupport my server has been down for 6 Day now the thing is your team locked out the server ports due recent cpanel issue, but till now I didn't get any followup or solution from your team they tell me to wait for 24-48 hr everyday and then give no reply
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Daniel Micovic (@DanMicovic) reported@HostGator @HGSupport are hiding today...even escalated support is not responding...perhaps they finally gave up.
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Shailesh B Shah Sapan (@shaileshbshah99) reported@BigRock @HostGator @hostgatorindia My website is down since last 4-5 days. The business is in trouble. What are you doing? Now please dont ask to DM my details... It is not only my problem... There are serveral other business, too. Answer here only...
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Daniel Micovic (@DanMicovic) reported@HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.
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Neumie Awards (@NeumieAwards) reported@HostGator I'm a reseller and all my customers' sites are STILL DOWN and where is the fix???
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Zombyboy (@zombyboy) reported@HostGator @DanMicovic I've been on two chats and three calls. I did get chat transcripts, but no emails with any information at all about how long I will be waiting. Not sure how sending you my information will help. I do know that tomorrow morning I'll be talking to my boss about KnownHost and InMotion as our new host. I'm hoping you will help make migration as easy as possible.
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Chris (@ccpharrell) reportedI don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...
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University of ZERO (@zerotalktoai) reported@iGoinsane101 i got openzero running on 2 servers but need the space so will remove 1 openzero server the 16gb ram one then install a web server for my x community/group, help people host simple sites if they want big sites social networks they can go to @HostGator
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Daniel Micovic (@DanMicovic) reported@HGSupport @HostGator received an email from "escalated support" that my ticket has been closed, but nothing has been done to bring my server and sites back. Please advise: The case # ACOM-3384 you are responding to has been closed.
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$ (@0xwagmit) reported@HGSupport Hello Hostgator support, My site is currently suspended due to subscription expiration. I do not wish to renew the plan, but I’d like to request a short grace period to log in and export my site content. Could you please temporarily unlock my site or downgrade it to the free plan so I can back up my data? the live chat isnt working anymore Thank you for your assistance.
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Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported@HGSupport @ethanjaack I did that. Repeatedly. Kept the transcripts. Your phone and chat techs openly admit that they can do very little and sent it up the chain, twice. Escalated Support means email only and "Try this. Works on our end!" and they close the ticket. It's Sunday.
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Daniel Micovic (@DanMicovic) reported@HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.