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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (31%)
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Cloud Services (24%)
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Domains (19%)
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Hosting (17%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Palmas |
Domains | |
 Cuauhtémoc |
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| Fortaleza |
Hosting | |
| Miguel Hidalgo |
||
 Jewar |
Hosting | |
| León de los Aldama |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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WordPress Security
(@securewp) reported
Been trying for 6 days to get a SSL installed. @HGSupport is incompetent... the WORST support on the web! @Hostgator is still has HORRIBLE service! Stay away... #HostgatorSucks #Hostgator
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Mensaje Textos
(@mensajetextos) reported
@HGSupport Hello, All sites that use a database are down. Pages that are static are up. Is this a WP problem or has there been a hack?
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Debbie Forand 👋🌿💻
(@TheDigitalHippi) reported
So disappointed in @HostGator their support team has completely jacked up my sites. Who is your hosting company? #frustrated #blogger
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Mobile Comparison
(@networkcompare) reported
@HGSupport @HostGator Is this an actual joke? All my email accounts across dozens of domains have been down since you broke all DNS on all my VPS. Your admin now told me I need to reply to an email to fix this. DNS is down so I HAVE NO EMAIL ACCESS STILL! It's been over 48 hours!
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Cesar Mansilla
(@cessariuss) reported
@HostGator Yesterday I complied with all the instructions received by DM and I still have no response from support. Anything else I have to do???
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Marouane RHAFLI
(@marouane_rhafli) reported
Is @HostGator site down again ?
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Jesus Sanchez Cuevas
(@sacj2000) reported
@HostGator i need your help, your team support dead My service of mail, i don't create ticket of service, only chat, six days offline my service, need help
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BUDS OUT
(@510_BUDS_OUT) reported
@HGSupport Is this why I can't get anyone to gives us some certainty about this supposed 99% uptime you guys tout around? We have a reseller package, how do I sell this? I'm tired of dealing with outsourced support with no authority, do you even have US-based folks who can talk business ?
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Hannan
(@Hannalytics1) reported
you will have to find a web hosting service for your site. Some services will cost you a lot of money, but you can find good hosting services on a budget. Examples of cheap but quality hosting services are Hostinger, HostGator, and BlueHost, (4/11)
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Jay Marroquin
(@JayMarroquin) reported
@HostGator is absolutely the worst hosting service provider I've ever had. Over the last month, multiple websites just randomly go down for over 5 minutes at a time. This happens multiple times a week. If I didn't have downtime notifications I wouldn't know about it.
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Cesar Mansilla
(@cessariuss) reported
@HostGator Good morning @hostgator !! We have been having problems with the mail outbox for 22 days with 3 domains....we know that the service is basic, but why so much delay in the solution???
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Lowie
(@klifokumu) reported
Hey @HostGator, what's up with your servers? all websites hosted buy you are literally down. This has been going on for a while now. Your support @HGSupport is not helping either!! #wordpresswebsite @WordPress
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Lori Matthews
(@Runt4Ever) reported
@HGSupport So why are you billing me a week early..customer service rep is not helping
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Mobile Comparison
(@networkcompare) reported
@HGSupport How can I have an ID when you have broken DNS so all my email accounts are not working? This has now been over 48 hours. DNS completely broken. All domains down, websites down, email down. No response whatsoever from Hostgator.
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Chantal Jones
(@yahighnez2u) reported
@HGSupport Hello…I’m unable to login to my portal. May I receive assistance with this please?
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David Madison
(@knavethemage) reported
@HGSupport @HostGator I thought you WERE support?!
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ﻣﺤﻤﺪ ﺑﻦ ﺧﺎﻟﺺ
(@IbnKhalis) reported
Who else uses @HostGator? Been having a lot of trouble with them lately. Website has constantly been going down and they’re trying to leverage me to buy into an upgrade 😤 customer support is a nightmare! #incompetence
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Abhishek Jain
(@abhishekdgeek) reported
@mensajetextos @HostGator They don't, tracking via 3rd party software will give you a real understanding of how bad the are.
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Jay Marroquin
(@JayMarroquin) reported
@HostGator is absolutely the worst hosting service provider I've ever had. Over the last month, multiple websites just randomly go down for over 5 minutes at a time. This happens multiple times a week. If I didn't have downtime notifications I wouldn't know about it.
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Mobile Comparison
(@networkcompare) reported
@skystracloud I can access cpanel but think all DNS settings are lost because hostgator have had DNS down for 2 days now. I am on mobile without reliable internet and need sites and email accounts to be fixed!
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Cornelius Emmanuel (ICON MAN)
(@realiconman) reported
@HostGator @WordPress @HostGator My WordPress Website Hosted on Your Platform is Down what's going wrong? Is it a general issue? Kindly Help me fix this
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newstodaytamil
(@newstodaytamizh) reported
Aug 03: Hostgator's Users in Panic - Hostgators Order Panel Login System is Down. When Contacted the support team informed its an pan India issue they are working to resolve it probably it will be rectified within 24 hours. #Hostgator #hostgatorServiceDown #HostGatorIssue
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Luca Gemelli
(@Lucage) reported
Do you want emails you send to be delayed six hours . Choose #hostgator. They will delay also replying to your case. Customer care is something different !
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Akshay Makadiya
(@axymak) reported
@HGSupport "Sorry for the issue, we are working on it", is the only word your customer care executive have. Can't expect more from you.
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Sandry
(@ScottSandry) reported
@HGSupport I have several tickets regarding this, guess how many have been supportive? Zero. It's almost a month long issue. It's the worst your company has ever been in 10+ years. Is the default just blame the customer now? You guys admitted to changes and that's when problems started.
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Sandry
(@ScottSandry) reported
@HGSupport So what scam are you running as none of your excuses fit. Sent multiple emails from same ip (ccd myself on most) 1 still gets rejected (1 I didn't cc) so it can't be my ip as the rest went fine. Also no cloud hosted email has issues. Are you trying to force ppl to cloud hosting?
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Mobile Comparison
(@networkcompare) reported
@HGSupport @HostGator this is the final straw. DNS on all my domains has been down for 48 hours plus. Your engineers haven't even given me an update in that time let alone fixed it. Dozens of domains without working websites or email for multiple days is not acceptable!
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kamal bunkar
(@kamal_bunkar) reported
@HostGator @HGSupport what a poor service, 1:30 minutes on chat & you guys not giving support. case ID. 42767820
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David Madison
(@knavethemage) reported
@HGSupport @HostGator I appreciate the response. The website method is not working. I was trying to remember and change my password; but never got the email that they said they had sent. I need help to cancel this; because I don't know how to contact support.
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Jay Marroquin
(@JayMarroquin) reported
This is what happens when groups such as @NewfoldDigital (formally Endurance International Group) snatch up every local ISP they can and gut it to the bare minimums all in the name of profit. All of @HGSupport is now outsourced to India and it honestly sucks.