Hostgator status: hosting issues and outage reports
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If you are having issues, please submit a report below.
Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- E-mail (31%)
- Hosting (28%)
- Domains (25%)
- Cloud Services (9%)
- Web Tools (6%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santa Clara
|
Web Tools | 1 day ago |
 Oaxaca
|
Hosting | 2 days ago |
|
Thornton
|
9 days ago | |
 Chisinau
|
9 days ago | |
|
Torreón
|
11 days ago | |
 Noida
|
Domains | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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OkYall (@okyall55) reported@Hostgator, unbeknownst to me no longer provide, free backup. Had I known this, I certainly would have moved my blog much, much sooner to @BlueHost who provides it for a free with zero charge restore fees. You have lost your customer service score but your bottom line may have increased TEMPORARILY. Now that I've been forced to review my choice of hosting services for all my blogs and websites, I also have learned that they have almost 10 points higher ratings than you and are a fraction of how much you charge.
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CENSORED BY T!!TTER (@PeterVadala) reported@hostgator AmericasMansMan family of Web Sites is down AGAIN
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Vasudevan M.R. (@VasudevanMR) reported@hostgatorindia @HGSupport My emails have been blocked apparently because my IP address has been flagged. But I use a dynamic IP allotted by my ISP @airtelindia . I have no control over the IP. There is no way for me to resolve the issue. Absolutely pathetic.
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Mgsilva (@Mgsilva70727329) reported@HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!
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CENSORED BY T!!TTER (@PeterVadala) reported@HostGator @HostGator or anyone out there can you verify this is actually #Hostgator before we attempt to do tech support via #X instead of over the phone
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FastCow.com (@fastcowhosting) reported@HGSupport Ouch, looks like we hit a nerve. Maybe if you guys replied to him quicker like you tweeted us instead of having him cry for help for 7 days might do the trick? Just 2 cents from us ;)
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deepanshu garg (@dkdipanshu) reported@BigRock I am stuck with hostgator migration, your support number are not available , Chat team is not able to support , where should i go ??
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$ (@0xwagmit) reported@HGSupport Hello Hostgator support, My site is currently suspended due to subscription expiration. I do not wish to renew the plan, but I’d like to request a short grace period to log in and export my site content. Could you please temporarily unlock my site or downgrade it to the free plan so I can back up my data? the live chat isnt working anymore Thank you for your assistance.
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Cutearundhathi (@cutearundhathi) reported@HGSupport @adamfarrar Thank you for your reply. I have already shared my domain. Please try to understand that I have posted Important articles on it which I have written. I want my data to be retrieved and continue with your service. Yours faithfully... Arundhathi
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Shawn Brown (@shawnbb13827) reported@HostGator has been the worst hosting provider I’ve ever dealt with. They take your money, set up an account, and then suddenly cancel it without giving any explanation. Their customer service is almost impossible to understand and the entire experience has been nothing but awful
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Info4Fun Brasil (@Info4funbr) reported@BrunnooPacheco @HostGator Site is Very Slow... The Customer Portal is down...
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Brenton Bostick (@halting_brenton) reported@HGSupport I'm trying to buy a new domain. I agreed to terms of service and clicked Checkout Now. And nothing happens.
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OkYall (@okyall55) reported@HostGator deleted MANY of my posts. Not me. Hostgator. Now they won't restore them unless I pay them to do it. I've been a customer for 20 years or more. Never thought I would see the day that they would be so blatantly crooked. If you use host Gator, you have to pay for them to back up your blog or pay a third party. Or you have to copy everything on your site. BlueHost is cheaper, backs up every day, charges nothing extra and restores for no charge. What happened to hostgator?????
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Zara_Schneider (@ZSchneider76107) reported@voytekbereza @HostGator Sounds like a deployment or script loading issue. This is where stable infrastructure and proper server setup really make a difference.
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Shawn Brown (@shawnbb13827) reported@HostGator I've been on the phone with your so called Customer Support. Straight useless. It would probably help if they spoke true American language, but like every other call center - your **** is all outsourced!
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Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reportedRocketship SEO Plugin: We have identified a memory handling issue with our plugin that appears to largely impact Yoast users on Bluehost (though not HostGator which is the same company). in 100% of cases we've investigated the issue goes away in a few hours as memory used subsides. You might get an error immediately after activating the plugin that says there has been a critical error on the site. Your site and Admin area are fine, this is the memory issue manifesting itself. You might also get a report emailed by WordPress saying the issue was caused by @Yoast using too much memory, but it is our plugin causing the problem not Yoast. Our best guess at the moment is that this error is caused by our compatibility settings with Yoast which is performed automatically upon install and activation. We are looking at making this process more efficient and improving our compatibility so sites in shared environments like Bluehost do not encounter this issue.
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Annie 🍁 Freedom Enthusiast (@westcoastgirl1) reported@HGSupport your team was not here to help! their response to me was to hire you instead of fixing my problem - I have requested my $$ back.
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Oscar Múgica ن (@oscarmugica389) reported@HGSupport Is down right now says: It is not just you. The server is not responding...
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John Anthony (@johnanthony33) reportedAfter 23 years being a customer of @HostGator they recently deleted/lost all database content for 4 sites during a hosting renewal. In an attempt to get a refund I got a runaround from with 3 different companies including #BlueHost and #Network Solutions. No refund yet.
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HostGator Support (@HGSupport) reported@dcodrea We know that popup looks sketchy, but it isn’t from your HostGator site; it’s a browser extension (Coupert) injecting coupon ads over your dashboard. Try incognito or another browser; if it’s gone, remove the extension. If not, support can help!
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Abhishek Ingle (@abhishekingle) reported@HGSupport Why @HGSupport is ghosting it's customers? It's been 3 days since I raised an escalation and even after multiple emails I have not received any responses. HG Support used to be far more responsive earlier.
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Stella DiMarco (@Stelladmarco) reported@HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting
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Mehmet (@mettersoy) reportedHostGator support eventually confirmed it: “All outbound connections are blocked.” Yes. The server could not make outbound HTTPS requests (port 443). If you’re a dev, you already know: That breaks EVERYTHING.
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CJ Cornell (@cjcornell) reportedDoes anyone have any web hosting recommendations so I can get away from @hostgator and the awful @HGSupport ?? Happy to pay a premium to hopefully take lots of other unhappy customers with me.
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coltswalker (@coltswalker) reportedHostGator is a terrible web hosting and email company. Even though I prepaid, they deactivated my account months ago. I have not used them since. Now I am getting invoices telling me I am past due! I cancelled months ago!!! #scam #HostGator #webhosting
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Laurus Travel (@laurustravel) reported@HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?
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Shamail Aijaz (@shamailaijaz) reportedDisappointed with @HostGator's customer support. No update on ticket S-2195876 after 5 days. Unprofessional compared to other hosting companies. #worstcustomerservice
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Sr.Sergio (@SrSergioG) reported@ShopifySupport @HostGator @Shopify I have submitted that form countless times and you have done nothing. If Cloudflare had not notified users the hackers would still be continuing to steal from us without any issues, because you have failed to take action.
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Lucho Señal⚡️ (@Luchocalabera) reported@HostGator @_CooLesT_ My website are all down.... No access at all yo any domain
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Tyler (@tb6___) reportedI didn’t think it was possible but HostGator made their ****** website even worse If anyone reading this ends up needing web hosting use literally any other service