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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (31%)
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Domains (28%)
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Hosting (28%)
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Cloud Services (10%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Centro |
Cloud Services | |
| Tuxtla |
Domains | |
| Tepic |
Domains | |
| Iztapalapa |
Domains | |
| Puerto Vallarta |
Web Tools | |
| Gustavo Adolfo Madero |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Gustavo González Acevedo
(@guztavogonzalez) reported
@HGSupport help
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Robert Fisher
(@RFPhotog) reported
Ready to shitcan @bluehost for my site hosting (Wordpress). Used HostGator previously. Anyone got any good recommendations for #Wordpress hosting that offer passable tech support?
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport Chat has never worked for me.
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Onwuka Tochukwu
(@Tochicreatesart) reported
from
Abuja, Federal Capital Territory
@HostGator has the best customer service and Tech Support. Resolved my wp-admin problem and were pretty nice. #wordpresswebsite #HOSTING #techie
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Dyson Purifier Cool Formaldehyde™️
(@davidymoi) reported
How do I cancel a hostgator account from 2013 that I forgot I even had? I have an annual credit card charge I probably can’t/won’t fight but I’d like to just stop further charges
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Everett Bailey
(@QtipBailey) reported
@HGSupport What's the status of Ticket number 39295338? ALL my email accounts are still failing login. Is it just me or is there a known issue?
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Robert Eisses
(@robeisses) reported
@HGSupport and @HostGator ... when you say respond 24-48hrs. it would be nice to actually do it. #FAIL #support
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Ekene Daniel
(@DANYEKZY) reported
@HostGator hello..i recently renewed my web hosting after a long time. firstly when i renewd it, i mistakenly added ssl purchase and i wanted to refund because i did not the ssl package. i requested for refund through the customer support care unit.the refund was done through the portal but
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MARIDAH
(@maridahdotcom) reported
@bubblywaffo @pinksunshinecos @TwitterSupport I don't know if you have tried it yet, but I had success getting photoshopped photos of me removed from a website dedicated to making fake porn by going to the service that hosts the website itself (like Wix, HostGator, Bluehost etc.)
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Charaf
(@charafmrah) reported
I left Hostgator for good. I had a great experience with them overall, but as soon as I wanted to leave, their support was terrible. They kept wasting my time by trying to convince me to stay even though I told them no explicitly and that I was busy.
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Angela Boulle
(@boulle_ang) reported
@HGSupport Please assist, beyond desperate. Our website has been down for 4 (!!!) days. Our developer has contacted support every 3 hours since Tues and our backup folders still not uploaded. We are losing business plus massive reputational damage. Our ticket number is 39332050.
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CabMan
(@CabManAU) reported
@HGSupport Whom i can really contact to restore my website from cPanel? It's been 5 days since my website is down and no one willing to help.
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shahnawaz Kazia
(@kaziams) reported
@hostgatorindia customer care are not able to fix the issue and disconnecting the calls in between, i have faced this 3 times today. @HGSupport @HostGator
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Oakland News Now Blog by Zennie62Media, Inc.
(@OaklandNewsFan1) reported
HostGator must treat Zennie62Media much better @HGSupport - too many mistakes that feel like they're done deliberately. Please stop doing that or I will inform @NewfoldDigital
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Ekene Daniel
(@DANYEKZY) reported
@HGSupport okay, i have also contacted severally and requested help from the live chat but nothing seems to work out i dont know what to do cos my bank charged me with hostgator name instead of me been refunded
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport What in the world have you all done?! Remember, support is 24/7 and I just called to get tech support and you're only open M-F, from 8-5? Are you kidding me?
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Nosnas Marketing
(@NosnasMarketing) reported
Update: @HGSupport addressed my concerns and under 15 minutes, domains are active. Sucks that it took longer than expected.
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Ekene Daniel
(@DANYEKZY) reported
@HGSupport hello..i recently renewed my web hosting after a long time. firstly when i renewd it, i mistakenly added ssl purchase and i wanted to refund because i did not the ssl package. i requested for refund through the customer support care unit.the refund was done through the portal but
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em
(@knoumas) reported
@HGSupport I want to report a scam you’re hosting service is hosting. Please reach out to me
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duds
(@eandnt) reported
Tired of @HostGator windows plan. Dealing with new silly issue almost once a week. Contacted support just for it to be escalated to the 'relevant team'. Today my business has lost 1 working day as they havent fixed it till now smh
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Héctor Mainar
(@hectormainar) reported
@HGSupport Yes, but it is not available for reseller accounts. Confirmed in two different conversations with your support team that they are not able to install it, and that I would have to wait until your official upgrade for those servers, with no estimated time.
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Rifat Ahmed
(@Rifat5670) reported
Dear @HostGator Day 1: Support says they'll fix it D2: They disable plugins, screws up my site. I spend the whole day fixing it D3: They tell me to upgrade to a costlier package, which I knew was unnecessary D4: I go to a friend. He fixes it in literally 40s Hire competent staff
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Alvaro Ferreira 🇲🇽
(@AlvaroFerreiraO) reported
@HostGator we have problems with server down, Tech support is the worst... no reply, no answer, just wait and wait, spending a lot of time for nothing, and our business going down, thanks to you... Im really dissapointed.
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups Server response time is very poor for hostgator, I have used hosgator too for years.
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Feroz Khan
(@zoomnclick) reported
@HostGator @HGSupport why is my email constantly down. This is the 3rd time in less than 3 months!! I am not paying for your server teams to try and discover what the problem is AFTER I report the issue. Where are your proactive monitoring measures??
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JDawnS
(@JDawnScholl) reported
@HostGator I called to talk to someone and got the issue resolved. Thanks the the response. :)
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نعمبي أسانتيوا
(@niambi0619) reported
@HGSupport And what's up with the email? It's not working either. You really REALLY need to get it together!
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MK - WordPress Nomad
(@mgaak1dev) reported
@webhoststartups I rate hostgator as one of the worst webhost.
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Alessandro Tofanelli
(@Alex_Tofa) reported
Can anyone suggest a good web hosting service? I’m ruling out Bluehost and Hostgator cause I had bad experiences with them in the past.
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Digital Entrepreneur
(@milanko_katic) reported
Of course, you need to be careful with howyou present your HostGator offer, as freelancing platforms won't look always look too kindly at your UPSELLS. I've got several hundred referrals over 3 years and never had issues. You just need to be SMART about it.