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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (30%)
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E-mail (23%)
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Cloud Services (19%)
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Domains (19%)
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Web Tools (9%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Luziânia |
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| Cascavel |
Hosting | |
| Curitiba |
Hosting | |
 Shirley |
Domains | |
| Araras |
||
 Cochin |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Greer
(@Greermose) reported
@HostGator I have talked to multiple customer support representatives and none of them have resolved the issue. The company has no organization and the worst customer support!
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S Lane Porter
(@writerlane) reported
Damn hostgator I'm on a ******* deadline. **** keeps going down.
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HostGator Support
(@HGSupport) reported
@juansansonjr @HostGator @juansansonjr If it happens again please reach out to support so they can take a look at the live error logs while its happening.
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Rex the TV Terrier ™
(@rexthetvterrier) reported
@HostGator you have the worst customer service I have ever experienced in my entire life
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Deaqon James
(@DeaqonJamesLV) reported
@HostGator officially tops my list of the absolute WORSE hosting company. In 22 years of hosting sites I have never been hacked so much until they started charging to clear malware. Coincidence????
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Scott Ewing
(@sewing848) reported
@PhoenixMantis Hi. So you have emailed me 9 times repeatedly asking for money after you identified a minor problem with our email setup. I contacted HostGator and they fixed the problem in about 2 minutes. If you are a "white hat" why are you demanding "rewards" for your good deeds?
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Rajesh Kumar Pandey
(@rajesh_pandey) reported
@HGSupport U hostgator guys!! how can you manage server & don't respond on sunday... No phones, no chat only selective robotic meaningless reply on mail. I have been old customer but the treatment meted out to me was unethical and insensitive...shame on them.
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Rajesh Kumar Pandey
(@rajesh_pandey) reported
@HGSupport why only chat !! even my server is down.... and no one to respond... all having fun at hostgator sleeping on sunday..
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Jagoonari Org
(@JagoonariO) reported
@HGSupport -what type of support r u providing trying 0824-6614051 no given by email -manoj executive still no one response. why
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keithlaw
(@keithlaw) reported
@dan_scooby @zhotster I’ve been trying to get @HGSupport to fix this for years. Never any answers.
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Kevin H. ♠
(@kevola) reported
@HGSupport I have an open ticket with you now going on for 3 days regarding 2 issues. Calls to support only result in apologies and "it is with our administrative/escalation team". I get no feedback, just lip service. Very poor customer service!
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Greer
(@Greermose) reported
@HostGator is the worst company I have ever worked with. Do not use Hostgator- it is a scam. The customer support is awful. I have tried canceling my account multiple times and they are still charging me $80+ each month.
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HDGamesTV
(@TVBrasil_me) reported
@HostGator Hostagator down?
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This Must Be...
(@nsyncfiction) reported
Good morning! Hostgator tech support is looking at the issue at NSYNC-FICTION archive and I am hopeful to have a fix if not today, soon. They can't ID a root cause so have escalated.
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Juan Sanson, Jr.
(@juansansonjr) reported
from
Lacey, Washington
@HGSupport Why a case number, by the time it's seen the site comes back up? Same as last time. 2x so far this month. Really frustrating. Then support comes back we see no issues. #webhosting
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coofl
(@coofl4) reported
@HostGator Hey I am using your hosting service and cant reaching plesk panel and no one cares. My site is not working and i actually need no help. Only thing i need is my plesk panel but it is also not working. How many jobs hosting companies have? Plese help
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🇩🇴 The Traveling Engineer🍍
(@TheCurlyJenny) reported
@jetsetjose I've been hosting from @HostGator since day 1. Excellent customer service. My domain i bought it at @Namecheap
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Venkat
(@techvenkat) reported
@HGSupport I have an issue with making payment. Can you please DM me so I send more details?
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Juan Sanson, Jr.
(@juansansonjr) reported
@HGSupport Wait, aren't you support?
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Nosnas Marketing
(@NosnasMarketing) reported
@HGSupport You're not going to find anything like the last two times. Your going to deny it is on your side. You have done nothing to support me in any way. Third time now, and nothing. I have brought this up each time here on @Twitter. All you care about is a ticket before you support.
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Nosnas Marketing
(@NosnasMarketing) reported
Like before we have paid ads driving traffic to these sites, but a customer will exit or end once there is a lag in service. @hostgator Management should be compensating us for this! Lost leads, customers, and subscribers. 😡
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Juan Sanson, Jr.
(@juansansonjr) reported
from
Lacey, Washington
@HGSupport I am fine here at the moment. Not sure what can be done now. The site is back up. Support last time mentioned the logs showed no loss. Pretty much saying not a @HostGator problem. Probably the same again.😡
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Danial Weinstein
(@dan_scooby) reported
@keithlaw @zhotster @HGSupport They love to reply to your tags as if they will fix it though
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Juan Sanson, Jr.
(@juansansonjr) reported
from
Lacey, Washington
@HGSupport Oh and sites are still down.⛔😡
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Kurosaki 🇦🇬
(@Ras_Tin) reported
Live chat service isnt loading for me @HostGator. Please assist
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Rex the TV Terrier ™
(@rexthetvterrier) reported
@NeadReport @HostGator Oh, they answer. But they lie and don't fix the problem over at @HostGator
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Bernie Krause
(@azrealtyone) reported
@HGSupport hello ., I need help finding out what website I have with you ,. I keep getting billed every week ,. almost ,. 39745229 is a ref number that was emailed,. Thank you
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Kaneda
(@ikiru) reported
can you help me with the support ticket 309203 in Hostgator MX there is no answer @HGSupport @HostGator
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ɳeaƌЯeporʈ
(@NeadReport) reported
@rexthetvterrier @HostGator I've been using ICDsoft since ~2005. Tech support questions often answered in a minute or two.
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Alexander 🇺🇦 🇷🇺
(@eth2lex) reported
@NamersOfficial April fools I hope . Who pays 145 bucks for .com domain ? Unless it’s premium ? @HostGator help them with reseller account or something