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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (30%)
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Hosting (30%)
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Domains (27%)
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Cloud Services (10%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mérida |
Hosting | |
| Centro |
Cloud Services | |
| Tuxtla |
Domains | |
| Tepic |
Domains | |
| Iztapalapa |
Domains | |
| Puerto Vallarta |
Web Tools |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Rimay
(@christinerimay) reported
@HGSupport Numerous support chats/calls and 3 weeks later no one at Hostgator can fix my domain errors and get me EPP codes? I need this fixed, NOW! #badcustomerservice
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The Sports Investor
(@VIPCLUBUK) reported
@HostGator So you think it is OK to leave a small business without email for 36-hours and provide no support other than an Indian call centre who are incapable of anything? Thanks for destroying my business.
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Srini Katta
(@srinikatta) reported
and you own the domain. I am with Hostgator for the last 16 years. The customer service is horrible. Don't you send domain expiration emails? Your portal is horrible.
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hassan qasim
(@hassanqasim1) reported
@HostGator Not working in pakistan you site servers
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Samuel Ochanji
(@OchanjiSamuel) reported
@HostGator Your support staff deleted my website files on 19th January 2022 and now I'm being charged $25 for the restoration of files. How????
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HostGator Support
(@HGSupport) reported
@Youssef__Oukasi @HostGator Hello Joseph, we are sorry to that. Would you mind elaborating the issue via DM; hopefully we can help you if you have an issue pending. With that. please reply with your domain, and case ID if you have opened one.
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Sooraj
(@zipview) reported
@skiy7 Yes, settled for Hostgator (3-year plan) because I wanted C-Panel and phone support. Heard good things about Digital Ocean and CloudWays but was unsure how to set up and manage them.
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Srini Katta
(@srinikatta) reported
to renew the domain for 10 years. It has been 5 hours since I paid the renewal fee. Our domain is still not active. Customer service refuses to transfer me to domain controller/admin. They said it was with Enom. I Called Enom and they told me that Hostgator is their VIP reseller
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THE IAC - Illegal Aliens Club
(@_illegalaliens) reported
@HGSupport I'm not saying anything about agents, I can always get them and they are great. But your CHAT SYSTEM is a disaster. I am working and i can't always look at the chat and sometimes agents need more than 3 minutes and it gets disconnected! ITS NOT HELPFUL! PLEASE FIX THAT!
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Lurking Support
(@lurkingsupport) reported
@HostGator is the log-in portal down? I JUST paid for a hosting plan, I just want to play with it T_T Yeah, I got it for web design classes, but Still! New toy, must play!
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Lawrence He
(@lawrencehe) reported
@Diplateevo Hmmm don’t most VPS hosting providers provide an email server with their hosting? I’m hosting with Hostgator and just use the email service they provide. It’s free and if I wanted to use google I’d have to pay an additional $6 per month
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Christine Rimay
(@christinerimay) reported
@HGSupport NUMEROUS support requests for 3 weeks, no one can fix my domain error and get me EPP codes. Always told it's escalated, yet no fix, no reply. WHAT'S GOING ON?
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Seth W.
(@Sethwmad) reported
@RichardCheese To add to this as well I've been a part of a good bit of websites and Siteground is the only one that provided actual support. Hostgator and Godaddy are complete trash.
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Aditya
(@i_adityaagarwal) reported
Hostgator providing wrong information at the time of renewal services, this company just promised me they will get refund on renewal services in 45days if not satisfied, now not giving money back, their executives are also very rude @HostGator Dont ever take Hostgator services
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Treasure
(@Treasurepeter) reported
@HostGator chat team are unprofessional, they respond to cases like machines, they don’t read to know what the problem is, they cost me to loose $587, they are so unprofessional and incompetent, please avoid hostgator
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THE IAC - Illegal Aliens Club
(@_illegalaliens) reported
@HGSupport I don't understand why are you trying to deny that your chat system works like that. Chat gets disconnected after 3 minutes due to inactivity. That's insane. Your own agents sometimes tell me "Please wait 4-5 minutes until I work on this issue". What should I do? Talk to myself?
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The Sports Investor
(@VIPCLUBUK) reported
@HostGator 36-hours without email. You are destroying my business and NOBODY IS AVAILABLE TO ASSIST. Shocking service 🤬🤬🤬
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John Sherry
(@JohnSherry) reported
@HGSupport Good news but why did the agent say he couldn't help and even give incorrect information saying to go away elsewhere? It's been beyond stressful and a poor experience.
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Tehseen
(@tehseenkhan009) reported
@HGSupport I need help with email expired
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HostGator Support
(@HGSupport) reported
@JohnSherry The agent probably meant to say to consider transferring your domain out of Registry Rocket since HostGator hasn't used that as our registrar in many years so the majority of our agents and even some management can't access it anymore. Our admins may be able to help with that!
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MaryPlane
(@PenaltyNetworks) reported
@ashref_c @HostGator expecting a response within minutes is on you, not their support.
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Danila Belov
(@danilaboratory) reported
@HGSupport - hi I'm having a nightmare with customer support JOKING, not helping with my case, and every hour site is down - business is losing money. My case no: 38601849 and it's going for 2 days now - please help
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RPP Baseball
(@RPP_Baseball) reported
Dear @HGSupport, appears that unless we make a public request nothing happens. One of our sub-domains has been down due to an SSL issue on your end for 48+ hours. May not be urgent to U but it is to the customer! Here’s the case# 38367897… THX for your attention to this matter!
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phil
(@philsterini) reported
@HGSupport Are you aware your "cancel package" in billing to cancel hosting package does not work at all? Feels sleazy.
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Steam: /id/inside Ubi: Swift & Mumbo
(@PBCGabriel) reported
@HGSupport @HostGator Where's the problem in you forwarding this to the abuse team? This is making life way easier for Security researches which: * help you keep abuse away from your platform * potentially save you problems with law enforcement * SAVE YOU MONEY, because you dont have to pay them
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Samuel Ochanji
(@OchanjiSamuel) reported
@HGSupport Your support staff deleted my website files on 19th January 2022 and now I'm being charged $25 for the restoration of files. How????
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Because We Cannes
(@becausewecannes) reported
@HGSupport we have had an ongoing issue for a month now and your support does not seem to be able to solve them. Can someone take responsibility for our support request please.
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John mosher
(@Johngmosher) reported
@hostgator Been a client for years, now I've got to talk to a guy in Asia, who is afraid to call the guy in the US to get my website back up. Any tips for loyal clients to get loyal service?
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RPP Baseball
(@RPP_Baseball) reported
@HGSupport Called Friday and the operator elevated it (supposedly bc they couldn’t fix it), 2 days later no one called back, no email follow-up. Zero! That’s not really good customer service. Called this morning, nothing had been done. Still waiting!
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Tehseen
(@tehseenkhan009) reported
@HostGator @HGSupport i used domain email for hostgator login and then email expired. I cant login to my hostgator account. Please guide