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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (23%)
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Domains (19%)
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Cloud Services (6%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
||
 Sydney |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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TheDinoIsland
(@thedinoisland) reported
Be careful using @hostgator I purchased a year's subscription last night and called support to see if I could have my older package migrated and was charged $13.80 for the old one by the phone rep. Sorry chat dude but it wasn't authorized.
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Queen Simone 👸🏾
(@SimoneSavageX) reported
@BrattyBlkDomme I use HostGator. I have it on my todo list to call them. I have other sites with them and have never had this issue. Im gonna call them now
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Melissa
(@Raiju71) reported
Beware of @HostGator. Good website service so far but I’ve been inundated with spam emails and texts since signing up with them last week. Now I have to decide if I want to stay with a company who so quickly sells my info. Im not an expert but I’m not happy with that 😡
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Ardent Partners
(@ardentpartners) reported
@HGSupport @HostGator we are a loyal 14-yr. customer. Your support team mistakenly canceled our account based on a chat conversation. We did not get the notice and had to open a new account. Sites are down many days. Calls have gotten us nowhere. Can you pls help? case #46216852
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Ko₿ra
(@KobraDynasty) reported
@HGSupport @HostGator how long does it normally take to push through an "escalated" support ticket for dedicated server clients? My support escalation ticket #46186569 has been open for 3 DAYS and I have to yet hear from an admin!
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Queen Koddi~ Nashville ******
(@QueenKoddi) reported
@SeattleFemdom I use hostgator, as long as they don't have a payment processor attached, I've never had any issues
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Morphiaas
(@TheMorphiaas) reported
you charge a hefty fee for the services but give no service at all. As marketing agency has a website for their presence and we are losing our business because of you. @HostGator @ICANN #Serverless #Hosting
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Morphiaas
(@TheMorphiaas) reported
@hostgatorindia @HostGator raising a ticket for the same issue won't work. We are following you on the same issue for the last 2 months. We want the credits for those days when the website was not running, as we have lost lots of visitors to the website which has impacted the business.
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Antonio M.
(@antmonda) reported
@HGSupport The only big problem with their service is support, the server goes down on a Sunday and there is no one to help you until Monday at 10 am. "error establishing a database connection" 😡
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Leisurely Drives
(@leisurelydrives) reported
@HGSupport @HostGator Your support services are not very helpful. My CODEGUARD has been showing error messages ever since I subscribed. Escalated cases do not help even after 6 days?
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Kenneth Erwin Engelhardt
(@OnionfarmsMedia) reported
There have been issues with the website on and off all night. It has been on the server end with HostGator. If it is down again, I will resolve it when I get home from work this afternoon. Thank you.
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HostGator Support
(@HGSupport) reported
@WhenSteelTalks @HostGator I am looking into your case. Send me a DM so that I can discuss updates, and would not suggest publicly posting case numbers as this may become a security concern down the road.
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Julie King
(@KingRockLaw) reported
@HGSupport help! All of my sites are down AGAIN. This is happening at.least once a day and making it impossible for me run my businesses and local organizations.
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jono
(@chsweb) reported
@usefathom I own or manage DNS at: HostGator, Small Orange, NameCheap, GoDaddy, Wix & a few random places. I’d go with Hostgator if I could only do one. Namecheap is OK, support docs are a wreck. Wix is a nightmare to get out of but support is good. GoDaddy is collecting dust.
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Kenneth Erwin Engelhardt
(@OnionfarmsMedia) reported
Update the problem is with the SQL server. HostGator is working on this and should be resolved permanently within 24 hours.
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Morphiaas
(@TheMorphiaas) reported
now we must say that @HostGator @hostgatorindia is one of the worst hosting servers, as every time the website is opening there is always a problem. Called many times, and they have one answer MAINTENANCE. Following since last 2 months.
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vrishal
(@vrish71) reported
@HGSupport DM sent two days back, no response yet nor resolution. No person to talk from admin team. Support team is unable to resolve. Many calls and more than 8 hours spend with support team yet website is not working due to lack of SSL certificate. Paid for certificate.
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biggeekemporium
(@biggeekemporium) reported
The Emporium is down..Hosting is working on a fix... Looking for better hosting suggestions. Currently on hostgator.
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Midvana Technologies
(@MidvanaGroup) reported
@hostgatorindia 007 Linux server is not working. still our most of the sites are down and facing the problems. if you couldn't solve the issue than return our money back. and your customer care are making people's fool.. Very Bad Experience :( #Hostgator #Badhostgator
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Antonio M.
(@antmonda) reported
@HostGator The only big problem with their service is support, the server goes down on a Sunday and there is no one to help you until Monday at 10 am. 😡
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Michael Joshua
(@MichaelLJoshua) reported
@HostGator your support services is not helpful. My sites go down and. I response in the chat for over 15 minutes. I don’t know why I am still with you. Repeated issues
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fan24
(@fan24mee) reported
@HostGator It is not a serious company at all, they cannot fix their mistakes for 48 hours and they have damaged my business these two days
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Midvana Technologies
(@MidvanaGroup) reported
@HostGator 007 Linux server is not working. still our most of the sites are down and facing the problems. if you couldn't solve the issue than return our money back. and your customer care are making people's fool.. Very Bad Experience :( #Hostgator #Badhostgator #hostissue
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HostGator Support
(@HGSupport) reported
@WhenSteelTalks @HostGator @hqhost We have already replied to your direct message that you sent. Please provide the details asked to check your issue further.
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Kevin N
(@JunkieJiujitsu) reported
Here we are again with #hostgator and their horrible tech support, down for 24 hours and simply need a competent tech to reboot the server. :( I've had servers for 20+ years, this company is by far the worst.
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Kevin N
(@JunkieJiujitsu) reported
@hostgator, Does anyone out there have email addresses for the CEO, COO, etc of #hostgator, I can't reach anyone over there. The overseas tech support says they have no way of reaching anyone.
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Antonio M.
(@antmonda) reported
@HGSupport Hello, thanks for answering, but I have the service in hostgator Chile and it says that the support hours are from Monday at 10 AM, if you can help me that would be great.
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Kevin N
(@JunkieJiujitsu) reported
@HostGator Sent... I've tried contacting support case-support, etc... your overseas people try to help, but say all they can do is update tickets, the escalated support is non-existent.
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Kevin N
(@JunkieJiujitsu) reported
@HostGator What is going on over there, my server has been down since Saturday, is this how you treat your customers that have been with you for about 10 years? Lately, it's like support is non -existent? #hostgator
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Jhon Enrique Bermúdez
(@jrickybt) reported
@HGSupport Since October. Yes, since Hostgator suffered a worldwide drop in its services in October, our hosting is having problems: intermittent, 7 hours to send an email. The service sucks. Refund the money or move the services. Ticket 46227447