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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (36%)
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Hosting (36%)
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Cloud Services (12%)
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Domains (12%)
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Web Tools (5%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Hosting | |
 Curitiba |
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| Canoas |
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| Jundiaí |
Domains | |
 Eindhoven |
Hosting | |
 Puerto Juárez |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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(@Gertrude8645) reported
@HGSupport @hostgator My website broke, can’t log in to WP, all pages are white, no msg. I was told my site is hacked. My site is on YOUR server. YOUR sever let malware get to my files and you want $300 to fix it. SMH
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Diego Carlos
(@mateodiegoandr) reported
@Gertrude8645 @HGSupport @HostGator Send a message to Best_recovery19 on Instagram for help
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Scott Dimmich
(@ScottDimmich) reported
Web developers: has anyone had luck in running Python or PHP cron jobs on a @HostGator server? They say it's executing, but the test commands (email, save a file) in my scripts don't work. Their support on this is weak. Any help is appreciated. Thanks! @HGSupport #webdevelopment
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Mohit Bhatia
(@Imafia97) reported
@HGSupport my webmail is super slow since a month, please help
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Ritesh Nathwani
(@rajdzines) reported
@HGSupport why your chat system has no alert sound ? its very very bad that no alerts .. because I have to stick here for the answers !!!?? being a tech giant ... tech company why you are using such a poor chat system for supports? why you doing this to your loyal customers ?
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kinkofthelovelies
(@kinkofdalovelys) reported
just saying because i JUST noticed, adding the social login to @hostgator was probably the worst idea ever.
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Abhishek Jain
(@abhishekdgeek) reported
@dantediakos @HGSupport +1. They have broken the trust of 3 years. They won't refund for remaining period even if I chose to cancel my services with them. Support will just waste your time. @EigGroup does that to every company they take over!
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Abhishek Jain
(@abhishekdgeek) reported
@HGSupport I got 1 month credit but that's not something I need. I want the 99.9% uptime promise. Customer care gives random excuses like: 1. N/W connectivity issue at server. 2. DDoS attack . I asked for you to move me to some other server but request is not answered and ticket is closed!
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The CEO Views
(@TheCEOViews) reported
@HostGator is doing completely scam, and they are not providing what they have promised. Their whole system is awaful. We are facing problems since two months and still not resolved but geting fake assuranse that it will be resoved soon. Our whole business is on stake.
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Ritesh Nathwani
(@rajdzines) reported
@HostGator why your chat system has no alert sound ? its very very bad that no alerts .. because I have to stick here for the answers !!!?? being a tech giant ... tech company why you are doing this to your loyal customers ?
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Christian O'Brien
(@VmiProductions) reported
@HostGator I have no backend access- can you either fix the issues I have repeatedly as for or give me my money back so I can move to a decent hosting company
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Mohit Bhatia
(@Imafia97) reported
@HGSupport The whole webmail is down, cant even access it. Please help
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digiDZine Creative
(@ZineDigi) reported
@HGSupport cant log into hostgator my hostgator support doesnt even take me to teh support window. is hostgator down?
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CryptoSmart
(@osas_engr) reported
@HostGator I don't want to be harsh but I have an issue that has not been resolved for the past 48 hours and it doesn't tell good of your service. I have spoken to more than 6 customer agent and submitted all necessary documents yet no results and is affecting my busines #badcustomerservice
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The CEO Views
(@TheCEOViews) reported
@hostgatorindia We are facing problems since 2 months and not resolved yet, very unhelpful and inexperienced support team @HGSupport @hostgatorindia. I will highly recommend not to use these scammers. Over all experience pathetic.#Unreliable, #dontusehostgator #fake
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Divine Rabbit
(@TheDivineRabbit) reported
lol @bluehost just lost $18,000/year. I've used @HostGator for so many things, always hated it, but it worked... Tonight's issue just tripped the trigger, moving the websites I manage to my colo.
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Abhishek Jain
(@abhishekdgeek) reported
@nilanjanakcs @HostGator @HGSupport +1. They have broken the trust of 3 years. They won't refund for remaining period if I chose to cancel my services with them.
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Sandhya ᴿᵃᵃᵃ ᴬᵍᵉⁿᵗ 🇮🇳🇮🇳🇮🇳
(@SandhyaXYZ) reported
@HostGator What happened to Austin Data Centre? I'm unable to contact support. always throwing error "We are facing issues in accessing the services hosted in our Austin Data center."
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Marcelus Modesto
(@macelus) reported
@HGSupport I ALREADY TRIED TO SOLVE MY PROBLEM 5 TIMES, I JUST GAVE UP AND I'M CHANGING PLATFORM
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Leela Welch
(@LeelaWelch) reported
First step is figuring out why my @WordPress website stopped working about a month ago. I can't even access the admin login page. @HostGator
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Tom Tolkien
(@tomtolkien) reported
@HGSupport @HostGator Your support chat said there was no PHP8…
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HostGator India
(@hostgatorindia) reported
@TheCEOViews @HGSupport Hello @TheCEOViews, we are sorry for the poor experience. We have escalated your issue and our team is looking into it on priority. They will keep updating your case ID 41299365. Rest assured, they will help resolve the issue as soon as possible.
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Diganta Sircar
(@diganta_sircar) reported
I am really thankful to @ResellerClub and @HGSupport for providing excellent support to resolve the genuine issue …However the @Globe_Host is equally non-cooperative in resolving the genuine issue…it is frustrating and disappointing to do hosting at this company servers…
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The CEO Views
(@TheCEOViews) reported
@hostgatorindia @HGSupport Still you guys are working on it. How many times I need to call to your @HGSupport number to listen the same fake answer? Why don't you guys work on it on priority basis, when a customer is facing the issue from 2 months.#Shameless
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Panos
(@tazmahan) reported
@HGSupport We did and the response was to send a mail to the recipient that couldn't receive it and that it did pass your mailgates without any problem. But the issue is that spf dns queries are still more than 10 when using hostgator's suggested spf record.
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Abhishek Jain
(@abhishekdgeek) reported
@HGSupport If you really want to help, make sure someone reviews the lame excuses your team makes to close on cases.
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The CEO Views
(@TheCEOViews) reported
@hostgatorindia @HGSupport Kindly look in to the matter and resolve the issue at your earliest convenince. I know it's not a big issue for you guys, if you guys really want a happy customer.
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Progressively Disgusted Elizabeth
(@DoubtNQuestion) reported
Sooo disappointed I switched from HostGator to @bluehost BH has been nothing but problems since I signed up. Extra charges & unable to access my web-builder. Chat support worthless. Finally able to call in & they act like they're doing me a favor fixing what they screwed up.
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Juan José Ruiz
(@jjrruiz) reported
@HGSupport Is it possible to prioritize this issue, please? Please understand it's a really really urgent issue. It's #phishing which was reported a month ago (May 12th). Currently it continues stealing banking credentials from customers and is necessary to stop it as soon as possible.
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The Rustic Wanderer | Kshitij
(@rusticwanderer) reported
@LeelaWelch @WordPress @HostGator Is it stuck in a login loop or what seems to be the problem?