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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (26%)
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Hosting (26%)
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Cloud Services (21%)
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Domains (17%)
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Web Tools (11%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta |
Hosting | |
 Santiago de Querétaro |
||
| Chihuahua |
Web Tools | |
 Oslo |
Hosting | |
 Kingston |
Hosting | |
| Salt Lake City |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Mo
(@moedified) reported
@HGSupport its been a tough week with no support. It makes me worry about your service going forward.
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Rusty
(@RustySowers) reported
@ADanielHill @StokKid @HostGator Interesting- the provider response/process is to shut it down?
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Gyani Dada
(@GyaniDada) reported
@HGSupport next, another day passed but didn't get a single reply. You executive were said it will take a maximum of 72hrs to complete this task. So I was bought 2 new servers. Hostgator wants to sell only not provide support. Your chat system has no authority or making a fool us
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Michael Bloch
(@michaelbloch) reported
@HGSupport The problem is that most tech support people don’t really know what they are talking about. You have to keep calling until you get a good one, which I finally did. Anna.
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RoloTorres
(@DigeeMeedia) reported
@HostGator are you having issues with your chat? I am trying to contact you but no luck, I tried to call you but the number doesn't work either.... how can I contact you pls?
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Gyani Dada
(@GyaniDada) reported
The worst hosting service is Hostgator. 7 days over but the server transfer is not completed. Generally hosting completes the same task on the same day. My ticket number is 27736106. @HostGator @HGSupport
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rha♒
(@r00tpasswd) reported
hey @hostgator, need help about something
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Hamlin Gordon
(@hamlingordon) reported
@HostGator all websites on my server is down, can't login hosting account
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Michael Eng
(@thingone) reported
@HostGator used to provide incredible support. Now their @HGSupport support team can't even answers questions that are in their own KB. I asked a simple question at 3AM. The support rep said they would have to check with specialists and get back to me via email. They never did.
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Alvaro Burga
(@matitor) reported
@HostGator I have the ticket 27795794. It's about a backup folder restore, and somehow your admins have done a full restore of the hosting. Erasing all my email accounts and websites. It's gonna be 48 hours with this issue. Every time I contact support they ask for more time
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A D
(@Art_mov) reported
@HostGator @HGSupport for the last few days we are having issues and can't get any support from your office in Asia. they're stating it's out of their reach and can't transfer to the higher support. how can we talk to someone from your tech department?
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Alberto Daniel Hill feat. ❤️ @darknetdiaries ep25
(@ADanielHill) reported
@HGSupport my account got suspended for CPU over usage, I have remove 4 Wordpress installations and need to login to the other installations to reduce CPU usage with the plugins, can you please restore me access asap. I have already replied the email from you regarding this.
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GrowBelt Official
(@growbelt) reported
@HostGator It'd be nice if you guys focus on customer support instead of same midiocre marketing, seriously. You've been trying to "resolve" my issue for 3 weeks now 3 different cases and i just kept being told "72 hours sir". Get your priorities straight i should have stayed at BlueHost.
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K7KE
(@_K7KE_) reported
@GyaniDada @HostGator @HGSupport I would have called tech support by the end of day 1.
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Wild East Football
(@wildeastfootbal) reported
We apologise for our site being down for over 24 hours now. This is despite @hostgator technical support saying it would be back soon after routine maintenance over a day ago. This is the second such time our site has been down in the past month due to webspace provider issues.
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Italia Guitars USA
(@ItaliaGuitarsUS) reported
@HGSupport just told me that the entire @HostGator Reseller server system is down. They said the servers could be down for the rest of the day. Unbelievable. @HostGator you should be ashamed of yourself.
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cu de mochila
(@t4lco) reported
from
São Paulo, São Paulo
@HGSupport @HostGatorBrasil Make sure to update your staff that Brasil customer service ******* sucks. It has been 7 days since I opened that ticket, 2 days since I tried to have my problem fixed through chat and it still persists :)
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A D
(@Art_mov) reported
@HGSupport for the last few days we are having issues and can't get any support from your office in Asia. they're staring it's out of their reach and can't transfer to the higher support. how can we talk to someone from your tech department?
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Luke Watson
(@luke_watson90) reported
Can someone at @HGSupport please just whitelist me for WHMCS! Then I can stop pestering you! 24 hours otherwise I cancel and go elsewhere!
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Suge 🍬
(@lowsuge) reported
@HGSupport No thanks I'm going to contact customer service for a refund and things regarding the issue that you guys took over a week to do a host migration transfer and in the process you lost all the files to one of my websites.
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JimManningRC8
(@JimManningSC78) reported
@HostGator I cancelled my account a week or so ago but today received an email that you charged me for another year. Help Please. Thank you.
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Michael Wheeler
(@mgwheeler63) reported
12 hours and no outbound email even with a support ticket @HostGator Time to transfer services?
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قهوة
(@khaled566457) reported
@HGSupport @GyaniDada I have a problem in my account nameserves
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Mike 🏁
(@MidnightCyphs) reported
BizKit down and HostGator is taking forever to get it back up. I got work to do damnnit 😤
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Gyani Dada
(@GyaniDada) reported
Doing chat with @HostGator since 30 Nov. Didn't get solution (ticket 27736106). This is an example of the EIG group's worst service. I will publish all my chats in photo & video tomorrow. So guys don't buy hosting from EIG group. If you bought thn apply for refund @HGSupport
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Alberto Daniel Hill feat. ❤️ @darknetdiaries ep25
(@ADanielHill) reported
anyone had their @HostGator account suspende for CPU Overusage? what's the provider that has according to you the most convenient cost/features and resources? I got my account suspended and contacted support and admins and my sites keep being down.
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wendyflanagan
(@wendyflanagan) reported
@HGSupport having a lot of problems accessing chat help is there an issue?
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apougher
(@apougher) reported
@HGSupport your WIN #LetsEncrypt auto renew is failing on Enterprise Accounts. Domains are failing and #hostgator support is falling short for Windows. Clients are suffering in business as a result. When you get time, kindly sort the issues and match #Plesk to win. @HostGator
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Wild East Football
(@wildeastfootbal) reported
We wish to apologise to @HostGator for mistakenly accusing them of a slow response to our website issue. The incompetence is in part ours, HostGator have not hosted our site for several years now and our pages are in fact hosted by another provider.
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WordPress Medic
(@wpmedic) reported
@naifalzhrani01 @WordPress That error seems to be coming from HostGator. You should contact their support.