Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (37%)
• Cloud Services (24%)
• E-mail (20%)
• Domains (17%)
• Web Tools (2%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Sorocaba	Hosting	2 days ago
São Paulo	Hosting	3 days ago
Concepción	Hosting	3 days ago
León de los Aldama	Domains	3 days ago
Itajubá	Hosting	4 days ago
Deerfield Beach	E-mail	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Micovic (@DanMicovic) reported 2 minutes ago

  At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

• 
  Kishor K Sukumar (@kishorksukumar) reported 5 minutes ago

  It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 5 minutes ago

  Hey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 10 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Karen Lakeman (@KarenLakeman) reported 11 minutes ago

  @hostgator bad customer service again!

• 
  Daniel Micovic (@DanMicovic) reported 12 minutes ago

  @HGSupport @HostGator week 2 of server being down and zero access to my sites or emails. Escalated support has stopped responding, no updates on open tickets and zero responses from support here. Has @HostGator given up?

• 
  Ghayas uddin (@ghayasbst) reported 12 minutes ago

  @HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.

• 
  Murder by Gaslight. (@GaslightMurder) reported 15 minutes ago

  @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

• 
  Any Dummy (@RepAmWatch) reported 18 minutes ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  INALEGWU (@tchaloyi) reported 25 minutes ago

  The whole automated stuff doesn't always cut it. Especially when it comes to customer service. I don't want to chat or speak with a bot. Connect me to a human. Blood and flesh. Reason I will always praise @HostGator. Those guys have one of the most responsive customer relations services out there, and no, this is not a PR.

• 
  Sean Wyseman (@StressStopper) reported 26 minutes ago

  @HostGator @WamanyaPious There's another issue that's worse than that. Hostgator just totally changed their webmail interface in their hosting service & is telling me that I have to live with the new interface. Here's why that's a problem. I've used the same interface for >20 years. I've got daily work habits that depend on it. But what did Hostgator do? They decided that ALL of their clients that use Hostgator are getting a new interface that's a disaster. If you liked the fact that all your stuff was laid out in a way that made working in it a breeze - YOU CAN'T HAVE THAT ANYMORE. Why is that a problem? Hostgator NEVER CONSULTED THEIR USERS - NEVER gave them a chance to TRY the new interface & choose. NO. WITHOUT ANY WARNING WHATSOEVER - The changed it & when I call for support they claim there's nothing they can do. Since I have to change interfaces - which is a massive problem - I might as well switch providers because forcing changes on your customer base without warning & without any opportunity to even express an opinion - is the dumbes think I've seen in hosting services. Therefore if I have to change interfaces I might as well get a new hosting service - despite being >20 years with Hostgator - looks like they hired too many DEI supporters. Still can't believe they did this. Please, if you read this far, someone suggest a better hosting service if you can recommend on that interacts with it's customers before changing their lives forever.

• 
  hassan chamas (@DrHassanChamas) reported 28 minutes ago

  @HostGator the worst service ever... don't do business with them, they will scam you

• 
  Satyam Gupta (@TheSatyamGupta) reported 31 minutes ago

  Our website has been down for 6 hours and the server issue is not yet fixed. @BigRock @HostGator claims 99.9% uptime in spite of this we are facing this issue.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 32 minutes ago

  Hey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.

• 
  David Burger (@TrueSignalMedia) reported 32 minutes ago

  @HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

• 
  Jordan Blum🤘 (@JordanBlum87) reported 33 minutes ago

  Can any tech people help? We use Outlook for The Bookends Review and once a week, it'll stop sending and receiving mail because "503 Valid RCPT command must precede DATA." Then, I'll delete the emails we have in the HostGator CP and it'll work again. Any ideas how to fix?

• 
  SetraHost (@SetraHost) reported 33 minutes ago

  Thinking about leaving Bluehost, HostGator, GoDaddy or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting, at lower pricing. Let us know if you have any questions and we're here to help!

• 
  Daniel De la Cruz (@dadeze) reported 34 minutes ago

  @HostGator My server has been down for three weeks, and I still haven't received a response. They don't have any backups. I want to know if I should consider the data from my two accounts on the VPS lost.

• 
  Block News Media Global 🌞 ಠ_ಠ (@BlockNewsMedia2) reported 35 minutes ago

  FFS @HostGator - hold for 25+min tech support line?

• 
  Zombyboy (@zombyboy) reported 37 minutes ago

  @DanMicovic @HostGator Not a single email has been sent to me since last week to let me know what is going on. For me, it's been two days (2 chat sessions and 3 phone calls at various times). The only email I received was last week telling me that our server had been patched and I didn't need to take any action. Then, a few days later, I woke up to our sales guys and editors asking why all of our sites are down. Tomorrow I will be looking at migration options.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 37 minutes ago

  @HGSupport Never. Ever. In this life or the next, refuse work. Understand? It’s a bad look.

• 
  Matt Tankersley (@txtanks) reported 37 minutes ago

  @HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!

• 
  Oakland Movies - Oakland News - Zennie Abraham (@OaklandMovies) reported 37 minutes ago

  @HGSupport Hey HostGator, fix my server. Where is @NewfoldDigital in all of this?

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 40 minutes ago

  @HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 47 minutes ago

  And then @hostgator does this thing where they pretend to fix the problem, @newfoldDigital- but they send you to a tech person who can’t fix it I spent hours on the phone — something about optimizing the site. Clearly … not the answer. Let’s not forget when the tech people pick up the phone to clock in and ignore you for an hour… who the heck runs Newfold Digital

• 
  HostGator Support (@HGSupport) reported 49 minutes ago

  @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

• 
  Laurus Travel (@laurustravel) reported 49 minutes ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?

• 
  Mehmet (@mettersoy) reported 49 minutes ago

  After 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇

• 
  Joan Reynolds (@JoanTReynolds) reported 50 minutes ago

  @HostGator I cannot login to my hostgator account. Support is now useless.

• 
  Kishor K Sukumar (@kishorksukumar) reported 59 minutes ago

  @francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet