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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (48%)
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E-mail (26%)
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Domains (23%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
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 Sydney |
Hosting | |
| Salto |
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 Chía |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Voxin 🇧🇷🇷🇸♏
(@beli0135) reported
@PovilasKorop App does not start, gives 404. It should only load default welcome (didn't altered it yet). At 1st I thought it was .htaccess, but it is not. In local XAMPP works OK. I wonder was the google's recaptcha on login screen that makes problems (**** server is at Hostgator).
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Jay Zippo
(@Beruud) reported
@HGSupport I'm just bitter because I haven't pulled my sites from HG yet. Angry at my laziness. So, you, personally, I don't have any problems with, its the Walmart grade hosting company you work for. Hoping the sites can last until the next billing cycle, so I can find a better hoster.
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Nosnas Marketing
(@NosnasMarketing) reported
@HGSupport @Beruud Support is not that tech savvy.
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Mary Mc
(@MissMaryMcInOR) reported
@HostGator Your chat support doesn't work at all. My site has been down for days now. I called your tech support a few days ago, they couldn't fix it and I was promised an email update. Haven't heard a thing. I rely on my site for my income. HELP!!! (a deep breath won't!)
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Jay Zippo
(@Beruud) reported
@HostGator @HGSupport OK, I am guessing you are having serious issues. My one site just threw out a 500 error and the other one took 3 minutes to load. I am on Chat; it says talk in 5, but its been 7 minutes and nothing has changed, including the timer. #notsurprised
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Zennie Abraham CEO ZENNIE62MEDIA, INC.
(@Zen62com) reported
@HGSupport I ask for update on 40046745, I get no answer. HG rep says "Tell me the issue?" The issue is game-playing - I want a status update on case 40046745!
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SEB
(@sebremm) reported
@rexthetvterrier @HostGator So sorry you’ve experienced such horrible service from them. 😢
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Chrispin Griffiths
(@Salonekid) reported
@HostGator, please, can I have an update on this ticket reference 4018913? Your support is absolutely terrible. I'm considering moving on to another provider.
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chenebuah david
(@chenebuah) reported
@wordpressdotcom I tried using login into the WordPress account I just open from the hostgator process and in the part for the admin. I'm think I didn't insert the right email because I have gotten an email from you guys yet and when I type my username and password I get an error
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Andrew
(@Andrew51750081) reported
@HGSupport who owns hostgator the service cost so much instead of quality he chose to give cheap labour and ruin the whole company customer service sucks defiantly need an alternative any recommendations?
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Nosnas Marketing
(@NosnasMarketing) reported
@HGSupport @OhRheally This was not mentioned to me or other users when we reported it. Other user had 13 sites down.
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Mittens&TinyDancer
(@MTinydancer) reported
@rexthetvterrier @HostGator Had similar very lengthy so-called customer svc experiences via phone which were less than favorable (to put in mildly 😱); but once we "bit*hed" vociferously on @Twitter we got brisk resolution.
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Ashwani
(@Ashwanichy1996) reported
@HostGator @hostgatorindia My case I'd is - 40207581 This is regarding cpu load. All your support executive and backed team trying to convince me to purchase managed hosting then only they will help, they even don't try to understand my problem. It's already been 2-3 days.
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Jay Zippo
(@Beruud) reported
I am furious. @HostGator @HGSupport 2-3 times a year I have huge issues with them, and now, they want me to UPGRADE my account, because why? So I can pay MORE money for ****** service? The ***** on them to try and upsell me after this crap! WOWOW.
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WordPress.com
(@wordpressdotcom) reported
@chenebuah Got it. Are you able to contact @HostGator for help? They can likely tell why the email didn't arrive, and may be able to help with the @WordPress error, too.
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Banks ETH
(@IconIsland) reported
Why does @HostGator have the worst customer & technical support on the planet... like OMG. 😤 ya'll really love wasting people's time.
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Dog lovin’ Oma
(@cbwebster) reported
@rexthetvterrier @HostGator I have six websites on @GoDaddy and have always had great customer service.
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Mary Mc
(@MissMaryMcInOR) reported
@HGSupport Your chat support doesn't work at all. My site has been down for days now. I called your tech support a few days ago, they couldn't fix it and I was promised an email update. Haven't heard a thing. I rely on my site for my income. HELP!!!
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devourer snowbank
(@devoursnowbank) reported
@HGSupport yes correct ( sloppy answer) I am asking you where I can go to see your prices etc that answer was one of the most useless support answers ever
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Andrew
(@Andrew51750081) reported
@HostGator customer service agent are unable to do anything via live chat or via phone what exactly happened to this company you get paid so much money atleast hire some agents who can help customer
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Jay Zippo
(@Beruud) reported
@HGSupport Can't, yesterday it told me my message could not go through to you...? I just finished the chat - it has been escalated. I need to know how you have the kajones to try and upsell me because you are having issues on your end. WOW. Anyways. Need to move on, calm down a bit.
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Andrew
(@Andrew51750081) reported
@HostGator worst customer service agents dont talk engkish usa teach noncommercial handle support so your stuck
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devourer snowbank
(@devoursnowbank) reported
Are then any Hosting sites out there that can advise of the prices for new & renewals cheers @HostGator doesn't wanna help!
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Happy Hibernating Hermit Marie Wh*te
(@sisalgirl) reported
@rexthetvterrier @HostGator 🙄 Honestly, you'd think some people never heard of good customer service. And the thing is, it almost always costs the company *nothing*. 😒
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Football Perspective
(@fbgchase) reported
@FO_ASchatz yeah, having some real trouble with Hostgator. I am going to need to get someone to help redesign the site. Any suggestions would be welcome!
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cassie415
(@CassieMarie415) reported
@rexthetvterrier @HostGator @HGSupport 🤬 Sadly, customer service is dead.
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Jessica Mutuku
(@JessicaMutuku) reported
@Builderall are you a hosting company as in @hostgator where I can actually login to a cpanel. Trying to understand your software.
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Maynor
(@Un_tal_Maynor) reported
@mrhouseplant @TVBrasil_me @HostGator Did they solve the problem ?
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devourer snowbank
(@devoursnowbank) reported
@skystracloud defiantly as #hostgator just refuse to help so please send me info
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Muhammad Bilal Khan
(@Bil9255) reported
@HostGator two years back I left hostgator hosting services because of bad customer support and after two years i started using your services again, but i feel the customer support is still the same , nothing change .