Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (41%)
• Cloud Services (29%)
• E-mail (12%)
• Domains (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Goiânia	Hosting	2 days ago
Milford	E-mail	6 days ago
Ciudad Jardín	Web Tools	8 days ago
Araguari	Cloud Services	16 days ago
Bogotá	Hosting	16 days ago
Bogotá	Cloud Services	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hussain Abeer (@hussainabeer_) reported 8 minutes ago

  Is hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.

• 
  Daniel Micovic (@DanMicovic) reported 13 minutes ago

  @HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 14 minutes ago

  I asked support to escalate it after an hour and a half where they attempted to fix it but couldn’t, and took over an hour to reset the server after which it promptly crashed again. @hostgator

• 
  Daniel Micovic (@DanMicovic) reported 20 minutes ago

  @HGsupport @HostGator now Google is taking down ads and organic ratings because the sties can't be reached. Thoughts? Compensation to regain rankings? Would love to hear any suggestions you may have as this disaster drags on.

• 
  Stella DiMarco (@Stelladmarco) reported 22 minutes ago

  @HostGator - their support staff has repeatedly displayed minimal to zero knowledge and are not much more than phone answering clerks. Numerous times we've been given false and varying info. as for the reason for issues #badwebhosting

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 24 minutes ago

  @HostGator Hi @HostGator I am still in the chat and now for 26 minutes and not a single admin has come to see about my issue.

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 27 minutes ago

  Wow. @HostGator has never been closed at this time. Now it says "office closed". @HGSupport

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 28 minutes ago

  @HostGator Hi @HostGator and @HGSupport I am still in the chat and now for 29 minutes and not a single admin has come to see about my issue.

• 
  HostGator Support (@HGSupport) reported 28 minutes ago

  @DanMicovic @HostGator Thank you for continuing to stay in touch with us. If you have contacted support about this issue, then we have made sure that our engineers know that your account is affected.

• 
  Artfool Politics (@artfoolpolitics) reported 30 minutes ago

  @HostGator @Trrance How about stop telling us how frustrating it is and actually do your freaking job and FIX IT????

• 
  Daniel Micovic (@DanMicovic) reported 33 minutes ago

  @HGSupport @HostGator received an email from "escalated support" that my ticket has been closed, but nothing has been done to bring my server and sites back. Please advise: The case # ACOM-3384 you are responding to has been closed.

• 
  JK’s Case History (@KenMediated) reported 34 minutes ago

  What’s wrong with HostGator? I need to contact my doctor but HostGator just gives me the runaround. Anyone have similar problems?

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 34 minutes ago

  And on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.

• 
  🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported 35 minutes ago

  @RepAmWatch @HostGator I left them after nearly 20 years as a customer. It was a sad moment for me.

• 
  Sleak (@Sleaklight) reported 37 minutes ago

  Any we host recommendations? @hostgator now is going to limit how many email boxes we have and I want to jump ship. I only use it for email anyway as the sites there all got hacked and got no help from support.

• 
  Sir Charles Cary (@SirCharlesCary) reported 37 minutes ago

  @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

• 
  Faizan Shaikh (@FaizanS1996) reported 39 minutes ago

  @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

• 
  Oakland Movies - Oakland News - Zennie Abraham (@OaklandMovies) reported 39 minutes ago

  @HGSupport Hey HostGator, fix my server. Where is @NewfoldDigital in all of this?

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 41 minutes ago

  @HGSupport Never. Ever. In this life or the next, refuse work. Understand? It’s a bad look.

• 
  Daniel Micovic (@DanMicovic) reported 41 minutes ago

  @HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.

• 
  Mgsilva (@Mgsilva70727329) reported 42 minutes ago

  @HostGator @HostGatorBrasil The customer service in Brazil is horrible and someone solve nothing!

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 43 minutes ago

  @HGSupport @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Pls we urgently need escalation to a senior en

• 
  Any Dummy (@RepAmWatch) reported 45 minutes ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  INALEGWU (@tchaloyi) reported 47 minutes ago

  The whole automated stuff doesn't always cut it. Especially when it comes to customer service. I don't want to chat or speak with a bot. Connect me to a human. Blood and flesh. Reason I will always praise @HostGator. Those guys have one of the most responsive customer relations services out there, and no, this is not a PR.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 49 minutes ago

  @HGSupport @NewfoldDigital I have emails from HostGator going back to 2010. I can show you many times HostGator Admins have done yeoman work in coding. I learned a lot from them. That should be your model, not this frankly lazy approach that HG has adopted. Make some coin and help your customers.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 49 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  Eder (@Eder55164219) reported 49 minutes ago

  @HostGator That's the problem, there's no way to contact them. send DM with case number

• 
  hassan chamas (@DrHassanChamas) reported 55 minutes ago

  @HostGator the worst service ever... don't do business with them, they will scam you

• 
  Rafael Polcaro (@rafaelpolcaro) reported 58 minutes ago

  @HostGator for the past 4 months my website was offline for about 7 days, the Brazilian branch of Hostgator sadly it’s terrible, I'm just a few hours from completing 48 hours offline. Seems nobody cares, never had a server provider like this. It takes days to get the website on

• 
  Maxitrol 🏝️✈️🥥 (@maxitrol_404) reported 60 minutes ago

  @NamecheapCEO Keep prices low! I switched to Namecheap from Hostgator because you are 3x cheaper at least. Also your support is great, don't replace it with AI