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Hostgator status: hosting issues and outage reports

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Full Outage Map

HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

  • 39% Hosting (39%)
  • 29% Cloud Services (29%)
  • 17% E-mail (17%)
  • 12% Domains (12%)
  • 2% Web Tools (2%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

CityProblem TypeReport Time
Araguari Cloud Services 7 days ago
Bogotá Hosting 7 days ago
Bogotá Cloud Services 7 days ago
Sorocaba Hosting 12 days ago
São Paulo Hosting 13 days ago
Concepción Hosting 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • oshunu
    Oscar H (@oshunu) reported

    @HGSupport @HostGatorES I already sent them the message, I need help as soon as possible.

  • PixelstechNet
    PixelsTech (@PixelstechNet) reported

    It seems our service provider @HostGator has some issue and our site is not able to access atm. Sorry for the inconvenience. Will try to get it back online soon. Thank you for your patience.

  • SirCharlesCary
    Sir Charles Cary (@SirCharlesCary) reported

    @NewfoldDigital @HostGator How is it that a customer of 15 yrs is treated w/ such little regard? I have not received any notice stating that your company's policy is not to refund customers on advanced hosting payments when svc is discontinued after 3 failures in 2 months

  • SetraHost
    SetraHost (@SetraHost) reported

    Thinking about leaving Bluehost, HostGator, GoDaddy or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting, at lower pricing. Let us know if you have any questions and we're here to help!

  • dadeze
    Daniel De la Cruz (@dadeze) reported

    @HostGator My server has been down for three weeks, and I still haven't received a response. They don't have any backups. I want to know if I should consider the data from my two accounts on the VPS lost.

  • infogatecl
    Infogate (@infogatecl) reported

    @HostGator We don’t need to talk with a 🤖 we need server working well and reboot our website! Awful service! #hostgatorisbad

  • HGSupport
    HostGator Support (@HGSupport) reported

    @academicoweb @HostGator We hear you that you are having trouble with the auth code and have concerns about the price and specs of your hosting plan. Repeatedly mentioning us in posts and replies keeps us going through notifications instead of being able to help you. Hence, "spam." Our DMs are open.

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @Hostgator @HGSupport We are entering Week 2 without access to revenue producing websites and still no updates from "escalated support team". This is obviously beyond HG scope as no other hosts are still struggling with this issue. Unacceptable.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

  • chanwalrus
    Chan Walrus (@chanwalrus) reported

    I think you've done really well. As someone who hosts all my clients on Namecheap, yesterday was absolute chaos for me. :D Lots of phone calls. Woke up this morning and things were fixed. Thank you very much. I still trust Namecheap and I do have something that needs to be said: One of our customers is on wix, but their domain name is on Namecheap. To the people who were talking about hosting across platforms, their website lost connection. The more you split up your hosting information, the more problems can happen in a system. Let's say you host your site on Namecheap and your domain name is on Hostgator. If either go down for an outage like this, you still have the problem, there are just multiple risks. More potential points of failure.

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hi @HostGator I am still in the chat and now for 23 minutes and not a single admin has come to see about my issue.

  • tweetnoxious
    Twitty (@tweetnoxious) reported

    @JPTheStrayDog @HostGator Ai is the worst thing ever to happen to customer service

  • DanMicovic
    Daniel Micovic (@DanMicovic) reported

    @HostGator @HGSupport entering day 6 without access to 3 revenue producing sites, and no one at HG has any answers, only cut-and-paste replies. Hearing nearly 50k sites still down and HG is recruiting help on Fiverr. Epic fail and clear signal that revenue producing sites cannot trust HG.

  • AlexVibeCode
    Alex | Vibe Coder (@AlexVibeCode) reported

    @ChristianNFocus @HostGator That’s the worst kind of billing hit — not just expensive, but disconnected from actual usage.

  • kishorksukumar
    Kishor K Sukumar (@kishorksukumar) reported

    @HGSupport Yesterday your team gave hopeful mail like started transferring data new updated server, now it is back to square one they stopped it with some technical excuse and no estimate time for resolution to fix my issue and Also it is 1 week now since my service stopped

  • Gabbybooks82
    Hephzibah Magazine TV (@Gabbybooks82) reported

    @HGSupport What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*

  • ZennieAbraham62
    Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported

    Hey @HGSupport @HostGator I am on chat with Vinayak, who insists on being difficult in helping me wiht my Wordpress problem. Please make him act in accordance with good standards. He does not know Wordpress. I need someone who does. Thanks.

  • ZennieAbraham62
    Zennie Abraham ZENNIE62MEDIA #CES #NFLDRAFT #SDCC (@ZennieAbraham62) reported

    Hey @HGSupport Vinayak is playing games with me. HG admins know how to update the SSL Certificate, but he acts like he can't do it and will not get help. I asked him to get a supervisor. He will not.

  • realsimonzaku_
    Dr. Simon Taki Zaku, D.B.A (@realsimonzaku_) reported

    Getting started with a website is actually quite easy. First step is to select a webhost & install your WordPress framework. I personally use and recommend @Hostgator because their customer support is phenomenal, ensuring you never wait hours to resolve tech problems.

  • OaklandMovies
    Oakland Movies - Oakland News - Zennie Abraham (@OaklandMovies) reported

    @HGSupport Hey HostGator, fix my server. Where is @NewfoldDigital in all of this?

  • GaslightMurder
    Murder by Gaslight. (@GaslightMurder) reported

    @HGSupport Isn't this the most basic function of your company? What is going on? When will it be fixed? Why is it so hard to get anyone to respond to problems?

  • nick_donellan
    Nicky D COYR! (@nick_donellan) reported

    @HGSupport our email server is running incredibly slow. Do you have an ETA on the fix for this?

  • FaizanS1996
    Faizan Shaikh (@FaizanS1996) reported

    @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

  • mettersoy
    Mehmet (@mettersoy) reported

    After 14 years as a HostGator customer, I’m leaving. Not because of price. Not because of performance. But because they silently blocked all outbound traffic and took down my ecommerce business. 🧵👇

  • Shaileshhp46
    Shailesh Patel (@Shaileshhp46) reported

    @BigRock after Hostgator migrated to Bigrock, pathetic service. Support numbers never works. No service support. Many glitches. Should not take responsibility which you can not deliver

  • hussainabeer_
    Hussain Abeer (@hussainabeer_) reported

    Is hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.

  • geetu11
    Geetha Prabhu (Workflexi) (@geetu11) reported

    @BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??

  • KarenLakeman
    Karen Lakeman (@KarenLakeman) reported

    terrible #CustomerService from @HGSupport today! @HostGator #CaveatEmptor if this organisation crashes your website they will blame you! #TheCustomerIsAlwaysWrong