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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (31%)
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Cloud Services (24%)
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Domains (19%)
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Hosting (17%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Palmas |
Domains | |
 Cuauhtémoc |
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| Fortaleza |
Hosting | |
| Miguel Hidalgo |
||
 Jewar |
Hosting | |
| León de los Aldama |
Hosting |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Mostafa Mogary
(@Mostafh_8) reported
@HostGator We have ticket reference number: 41718109 you promised us to solve the issue within 24 hours and I have been waiting more than 4 days without solving
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Mattison Grey
(@MattisonGrey) reported
@HostGator my email is still not working.
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Customercrusader
(@Customercrusad1) reported
Has @HostGator stopped it's service ? no one coming on support chat for the last few days.@HGSupport
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Iain Muir
(@myscotlandtoday) reported
@HGSupport OK, thanks for responding so quickly. It seems to be back up. I just had a Jetpack Alert to tell me it had gone down.
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Luca Gemelli
(@Lucage) reported
@HGSupport @HostGator Two weeks delay in solving a email delivery delay problem is a bit excessive. How many times more do I need to contact support #hostgator
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Mostafa Mogary
(@Mostafh_8) reported
@HostGator escalated your ticket into a priority queue I have documented the severity of your issue and I can assure you that one of our administrators should be contacting you shortly via e-mail but no one solves my issue, So Why do you take our money and not find solutions to our issues?
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Abijita Foundation
(@OfficialAbijita) reported
@HostGator May be you guys should focus on your hosting speed instead of this not funny memes. Your hosting sucks😔😔😔
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Mostafa Mogary
(@Mostafh_8) reported
@HostGator I spoke with your support team, but without any solutions, they all tell me that the problem will be escalated to the managers, and I sent you more than 5 emails and no one answers, this service is very bad
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Mark Street Design
(@MarkStDesign) reported
@HGSupport I will not recommend your hosting services to anyone. To plan an outage during my client's peak usage time of 9:00 pm is unacceptable. Your communication around this planned outage is also unacceptable.
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Tess Whitty - English into Swedish localization
(@Tesstranslates) reported
@HGSupport What has happened with Hostgator support? Both my sites have been alternately down for the past two months. I have two escalated cases but nothing happens and no emails as promised, even after 4-5 days. I used to love the support I got....
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Mostafa Mogary
(@Mostafh_8) reported
@HGSupport JUST I WANT YOU TO KNOW THAT FOR 5 DAYS I HAVE BEEN WAITING FOR YOU TO SOLVE OUR ISSUE BUT UNTIL NOW NO ONE SOLVE IT, JUST I WANT TO THANK YOU FOR THE GREAT CUSTOMER SERVICE.😤
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Mostafa Mogary
(@Mostafh_8) reported
@HGSupport Seven days to fix this issue and not solved yet, why all this delay, I want an explicit response other than the one you told me that you are waiting for the latest update, why all this delay
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Muhammad Aqib Khan
(@AqibAqikhan1) reported
World Worst support service of @HostGator first of fall they support did not came to chat waiting for at least 20 to 30 minutes. After when support came there response time is soo long...... Very bad services @HostGator.
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DAMCoolers
(@DAMCoolers) reported
@HostGator Are your servers down!? What is going on!!!???
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John Besedic
(@jbesedic) reported
@HostGator @HGSupport notified that my vps account was going through a migration process. It was suppose to be offine between 5-30min. Well over 10 hours and I'm still down. Customer server keeps hanging up on me. Don't use them
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Mark Street Design
(@MarkStDesign) reported
@HostGator I will not recommend your hosting services to anyone. To plan an outage during my client's peak usage time of 9:00 pm is unacceptable. Your communication around this planned outage is also unacceptable.
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Ryan Jones
(@RyanJones) reported
So @HostGator emailed me saying my sites would be down for 30 min to 1 hour for a data center migration. It's been over 13 hours now and they say it could be another 24 hours.
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Daniela Patel
(@DanielaPatel) reported
@HostGator I haven't been able to cancel my account, I've tried to reset my password for about two weeks and the platform hasnt let me.
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Abijita Foundation
(@OfficialAbijita) reported
@HGSupport Twitter reply is far greater than your support
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Tom Tolkien
(@tomtolkien) reported
@hostgator The cloud server my sites are hosted on have been down for five hours. (Backed up by evidence from pings, cloudflare, uptimerobot and more) Your chat support just doesn't care at all and won't lift a finger. Please look into it! Not sure what I'm paying you guys for...
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Mostafa Mogary
(@Mostafh_8) reported
@HostGator JUST TO REMIND YOU, TODAY IS THE SIXTH DAY WITH YOUR SERIES FALSE PROMISES, MY TICKET REFERENCE NUMBER: 41718109. I DON'T KNOW WHEN YOU WILL SOLVE MY ISSUE.
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Mostafa Mogary
(@Mostafh_8) reported
@HGSupport ONLY FAKE PROMISES AND I HAVE KEPT THEM BY HEART ( THE ADMINS ARE FOLLOWING UP ON YOUR ISSUE, THE ISSUE ESCALATED AND YOU WILL GET AN EMAIL FROM US WITHIN 24 HOURS) My ticket reference number: 41718109
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Kemo
(@KhalidBalid) reported
Wow, @hostgator managed to screw up my website and now they're telling me it's part of a planned migration to new servers that will take until the 29th? What kind of lying BS are they having support regurgitate 😤 It's our busy season damnit!
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Shaun O Connor
(@shaunoconnor1) reported
@KhalidBalid @HostGator What's happening with your site? I'm on HostGator too and my sites have been going offline intermittently all day. Support didn't mention anything to me about server migration though 😕
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Sports betting lead expert
(@mypenplease) reported
its crazy @HostGator database servers are very poor.
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SetraHost
(@SetraHosting) reported
@imnotkatt Happy it's going better for you! They must've put you on a better server which is good to hear, but when they do face downtime issues within their datacenter, it effects both HostGator and bluehost customers.
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Muhammad Aqib Khan
(@AqibAqikhan1) reported
World Worst support service of @HostGator first of fall they support did not came to chat waiting for at least 20 to 30 minutes. After when support came there response time is soo long...... Very bad services @HostGator.
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Customercrusader
(@Customercrusad1) reported
@HGSupport Websites remain down it seems #Hostgator is not concerned
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Emiliano Carlesi
(@ecarlesi) reported
Possible threat on hxxps://citi-help-alert03c[.]com #phishing #hostgator
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Raul Silva
(@Telesierras) reported
@HostGator My site is down now for 7 hours while you "migrate" the server. We are losing money. Can you answer please?