Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- E-mail (34%)
- Hosting (28%)
- Domains (25%)
- Cloud Services (9%)
- Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Thornton
|
5 days ago | |
 Chisinau
|
5 days ago | |
 Torreón
|
7 days ago | |
 Noida
|
Domains | 14 days ago |
|
Noida
|
Hosting | 16 days ago |
 Trowbridge
|
Hosting | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Kurian OS (@Achayan) reported@HostGator That's crazy, if we have some issues which we can't resolve through the online chat, then there is no way to contact a authoritative person ?. I guess I need to look in to other hosting options then..
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coltswalker (@coltswalker) reportedHostGator is a terrible web hosting and email company. Even though I prepaid, they deactivated my account months ago. I have not used them since. Now I am getting invoices telling me I am past due! I cancelled months ago!!! #scam #HostGator #webhosting
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SC Dem (@MickSCDem) reported@HGSupport Once again, my dedicated server is down. Last time my sites were down for 4 days. I have yet to receive a reply from escalated support. Please fix this now.
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Fabiyi | React | TypeScript (@script_codes) reported@MudiTheInvestor @myarmone The first time I experienced true customer care was with @HostGator after suffering in the hands of WhoGoHost(a Nigerian hosting company)
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Kudehinbu Oluwaponle (@koluwaponle) reported@HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use
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coltswalker (@coltswalker) reportedHostGator and Network Solutions, both owned by Newfold Digital, are guilty of hostile censorship. Users report struggling to regain access to their sites after wrongful suspensions, with slow, unhelpful customer support failing to provide clear reasons for the lockout.
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Michele Elliston (@micheleelliston) reported@HostGator is there a problem with customer service? I've been waiting for ages just to get someone to help me.
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Abol Ger (@ger_abol) reported@HGSupport @cjcornell They did the same with me injected a malware and i have never recovered, later they charged me $25 to recover emails, i lost 3 clients that i was working with
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B2B2B2B? Nicky D (@nick_donellan) reported@HGSupport we are still having issues with our email servers. This is like the 8th or 9th day of issues. It takes about 45 seconds to pull up every email. We run a medical equipment supply company and emails are getting lost and accidentally deleted with important documents in
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Nicky D COYR! (@nick_donellan) reported@HGSupport our email server is running incredibly slow. Do you have an ETA on the fix for this?
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True Signal Media (@TrueSignalMedia) reportedHey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?
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OkYall (@okyall55) reported@HostGator deleted MANY of my posts on my personal blogs. Not me. Hostgator!!! Now, they won't restore them unless I pay them to do it. I've been a customer for 20 years or more. Never thought I would see the day that they would be so blatantly crooked. If you use Hostgator, you have to pay for them to back up your blog or pay a third party. Or you have to copy everything on your site. BlueHost is cheaper, backs up every day, charges nothing extra to do it and restores for no charge. What happened to @HostGator?????
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Guy (@Hal_chair) reported@HGSupport How to you access the live chat support. It has been disabled for months now. All live chat support does is show you a list of "is this your problem" crap.
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HostGator Support (@HGSupport) reported@NoiseReturn @HostGator Thanks for flagging this. Our teams are available 24/7, and we’d like to help get you connected. If chat isn’t loading, try using incognito mode, disabling browser extensions, and ensuring JavaScript is enabled. Please DM additional information if that doesn't get you connected.
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INALEGWU (@tchaloyi) reportedImagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedWow. @HostGator has never been closed at this time. Now it says "office closed". @HGSupport
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Shamail Aijaz (@shamailaijaz) reportedDisappointed with @HostGator's customer support. No update on ticket S-2195876 after 5 days. Unprofessional compared to other hosting companies. #worstcustomerservice
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Info4Fun Brasil (@Info4funbr) reported@BrunnooPacheco @HostGator Site is Very Slow... The Customer Portal is down...
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Brandon🇺🇦 (@bc3tech) reported@HGSupport @mulls2go appears local mailboxes are ok, but forwarders to external boxes are broken.
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Zennie Abraham ZENNIE62MEDIA #CES #NFLDRAFT #SDCC (@ZennieAbraham62) reportedHey @HGSupport Vinayak is playing games with me. HG admins know how to update the SSL Certificate, but he acts like he can't do it and will not get help. I asked him to get a supervisor. He will not.
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Shamail Aijaz (@shamailaijaz) reported@HostGator's customer support is a huge disappointment! It's been 6 days and still no update on my ticket S-2195876. They don't seem to understand the issue and can't provide a solution. This is extremely unprofessional and their customer support is dead. @HGSupport
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🌐On Your Mark (@onyourmarknj) reported@YoungbloodJoe @jonoalderson Ugh. Need to switch! I left Bluehost, HostGator, and Network Solutions when they dug in their claws and gutted those services. Blech.
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ZH Javali (@zahidjavali) reported@BigRock After Hostgator was migrated to Big Rock, service disruptions have become a daily affair during off peak hours. Support says process count exceeded 25, but doesn't give the exact cause of the downtime. Can you tell what's really happening?
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Infogate (@infogatecl) reported@HostGator We don’t need to talk with a 🤖 we need server working well and reboot our website! Awful service! #hostgatorisbad
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Oscar Múgica ن (@oscarmugica389) reported@HGSupport Is down right now says: It is not just you. The server is not responding...
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Eduardo Morales (@chikipollo08) reported@HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.
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Joan Reynolds (@JoanTReynolds) reported@HostGator I cannot login to my hostgator account. Support is now useless.
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Mayank Kothari (@MayankKothari09) reported@BigRock @hostgatorindia X HostGator → BigRock migration. Same email on both platforms = migration failed. Domains moved there, hosting stayed here. Now they want me to hand over hosting directly to clients. Not acceptable. Indian businesses deserve better service standards.
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DN (@danielnardicio) reportedWhen looking to replace the dreadful @GoDaddy @GoDaddyHelp with a better company with better customer service, try out Bluehost SiteGround DreamHost HostGator HostPapa InMotion Hosting. You dont have to accept terrible customer service.
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Nathan young (@nathanyoung26) reported@squarespace @SquarespaceHelp is costing us thousands/day. •Locked out of our account •Domain down •0 phone support •6+ hr “emergency” response If you run a business, avoid them at all costs. Switching to @HostGator ASAP. Fix it. Now.