Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

Hostgator signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (42%)
• Cloud Services (26%)
• Domains (16%)
• E-mail (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
San José	Hosting	4 days ago
San José	Hosting	11 days ago
São Paulo	Domains	16 days ago
São Paulo	Hosting	20 days ago
Pachuca de Soto	Domains	20 days ago
Goiânia	Hosting	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chan Walrus (@chanwalrus) reported 49 seconds ago

  I think you've done really well. As someone who hosts all my clients on Namecheap, yesterday was absolute chaos for me. :D Lots of phone calls. Woke up this morning and things were fixed. Thank you very much. I still trust Namecheap and I do have something that needs to be said: One of our customers is on wix, but their domain name is on Namecheap. To the people who were talking about hosting across platforms, their website lost connection. The more you split up your hosting information, the more problems can happen in a system. Let's say you host your site on Namecheap and your domain name is on Hostgator. If either go down for an outage like this, you still have the problem, there are just multiple risks. More potential points of failure.

• 
  Joseph Franco (@francojosephsd) reported 3 minutes ago

  @kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport

• 
  Eduardo Morales (@chikipollo08) reported 5 minutes ago

  @HostGator I submitted a support ticket regarding my hosting; my emails are not reaching their destination. I've had the ticket open for 3 days and no one has followed up on it.

• 
  Maxitrol 🏝️✈️🥥 (@maxitrol_404) reported 7 minutes ago

  @NamecheapCEO Keep prices low! I switched to Namecheap from Hostgator because you are 3x cheaper at least. Also your support is great, don't replace it with AI

• 
  HostGator (@HostGator) reported 13 minutes ago

  @betocreativo @Hostinger If your account is US-based, we offer 24/7 phone & chat support with real humans, the AI can help route you to them if needed. If you are a HostGator LATAM customer they also offer chat support were you can reach a live agent, anytime.

• 
  Sleak (@Sleaklight) reported 13 minutes ago

  With @hgsupport now charging $2.99 for additional emails, I took the time to review my plan. I was on a business plan and wiped all old websites not in use and cut down on email accounts and will be able to downgrade to a hatchling account. Their increase turn into savings for me

• 
  TJ Dickerman (@thewartimephilo) reported 13 minutes ago

  @Codie_Sanchez I live in the middle of nowhere, I own a coffeehouse, I consult, I am running 12 agents currently one of which I had create a local newspaper, I gave it log ins to hostgator had it build a website, write the stories, do the research, email the people from the articles, and then uploaded it all and went live. We're only three days into that so nothing of substance is happening, but how cool, eventually sell ads, and help the community. That's just the first I have doing that but now imagine running any number of affiliate sites, blogs, scraper extraordinaire there's just so much to be doing right now. No one around me knows any of this stuff is happening yet. What an opportunity. Could go for days but you're 1000% right, I wish I was surrounded by more me types, but I will take the advantage of having no less than 5 counties near me where I may be the most educated on the subject.

• 
  Daniel Micovic (@DanMicovic) reported 14 minutes ago

  @HGSupport @HostGator Nothing is connecting. No cPanel or WHM access, sites and email still down.

• 
  Daniel Micovic (@DanMicovic) reported 17 minutes ago

  @HostGator @HGSupport are hiding today...even escalated support is not responding...perhaps they finally gave up.

• 
  HostGator Support (@HGSupport) reported 19 minutes ago

  @academicoweb @HostGator We hear you that you are having trouble with the auth code and have concerns about the price and specs of your hosting plan. Repeatedly mentioning us in posts and replies keeps us going through notifications instead of being able to help you. Hence, "spam." Our DMs are open.

• 
  Vrajesh Parekh (@yourwebcoders) reported 20 minutes ago

  @HGSupport @HostGator Your inadequate support proved it is even worse, it took your team 8 days with 1 dozen of the contacts and tickets, I am your 15-year-old customer/reseller

• 
  Daniel Micovic (@DanMicovic) reported 20 minutes ago

  @HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.

• 
  stellarum (@lumeatortellars) reported 23 minutes ago

  @DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.

• 
  Kishor K Sukumar (@kishorksukumar) reported 24 minutes ago

  It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

• 
  Lucas Castro (@adiospipino) reported 24 minutes ago

  @HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.

• 
  John Peterson (@johnpetersontx) reported 30 minutes ago

  @YoungbloodJoe @HostGator Instead, it's often better to put them on a managed hosting service of some sort. I found this out the hard way when I got hacked on a VPS because then I didn't keep up with package updates.

• 
  Vrajesh Parekh (@yourwebcoders) reported 33 minutes ago

  @HostGator @ValeriaGadioli @HostGatorBrasil We have been using a VPS server and reseller hosting for the past 15 years, and recently one of our clients' domains was infected with malware. Instead of suspending that particular domain, they shut down the whole server. For the past 7 days, more than 50 sites are held hostage

• 
  Geetha Prabhu (Workflexi) (@geetu11) reported 33 minutes ago

  @BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??

• 
  INALEGWU (@tchaloyi) reported 33 minutes ago

  The whole automated stuff doesn't always cut it. Especially when it comes to customer service. I don't want to chat or speak with a bot. Connect me to a human. Blood and flesh. Reason I will always praise @HostGator. Those guys have one of the most responsive customer relations services out there, and no, this is not a PR.

• 
  Oscar H (@oshunu) reported 35 minutes ago

  @HGSupport @HostGatorES I already sent them the message, I need help as soon as possible.

• 
  Hephzibah Magazine TV (@Gabbybooks82) reported 36 minutes ago

  @HGSupport Or if you can recreate the current server with the latest OS and CPANEL and restore the service, I will renew the server. We have been in business with you for over ten years, paying heavily and you can't give us our data After your system collapse??

• 
  Satyam Gupta (@TheSatyamGupta) reported 38 minutes ago

  Our website has been down for 6 hours and the server issue is not yet fixed. @BigRock @HostGator claims 99.9% uptime in spite of this we are facing this issue.

• 
  Josh Humble (@joshhumble) reported 39 minutes ago

  Looks like @HostGator, @HGSupport's website installer is down (both attempting Wordpress install and blank site)? Freezing up on my account, can't proceed. Browser refreshes and multiple attempts don't work. Ugh - technology.

• 
  Kishor K Sukumar (@kishorksukumar) reported 41 minutes ago

  Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

• 
  Tommy Flavio (@tommyflavio) reported 42 minutes ago from Town of Hamden, Connecticut

  @ionos_help_US I called support. They needed my ID and something else. Sadly, I ended up just using @HostGator which went right through and I was up with cpanel in less that 20 minutes.

• 
  Sir Charles Cary (@SirCharlesCary) reported 45 minutes ago

  @NewfoldDigital @HostGator How is it that a customer of 15 yrs is treated w/ such little regard? I have not received any notice stating that your company's policy is not to refund customers on advanced hosting payments when svc is discontinued after 3 failures in 2 months

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 52 minutes ago

  I asked support to escalate it after an hour and a half where they attempted to fix it but couldn’t, and took over an hour to reset the server after which it promptly crashed again. @hostgator

• 
  OkYall (@okyall55) reported 56 minutes ago

  @HostGator is the WORST! Refuses to honor links (says file doesn't exist). More than 2x expensive as @IONOS. Loses posts, media and just generally SUCKS! Customer Service is AWFUL! I'm like IONOS they have a partner who will back up your file for an expensive fee. Otherwise, they just delete your stuff and you have no option if you haven't backed it up yourself. I paid to restore a backup and didn't get half of what they deleted. The reason I know I didn't delete it myself is because it's not in the trash folder. HOSTGATOR DELETED and it's my opinion that they did it intentionally so that they could charge me for a restore and then they didn't really restore much of anything. I lost a lot of memories.

• 
  Kishor K Sukumar (@kishorksukumar) reported 57 minutes ago

  @francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet

• 
  Eder (@Eder55164219) reported 59 minutes ago

  @HostGator That's the problem, there's no way to contact them. send DM with case number