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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (50%)
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E-mail (22%)
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Domains (19%)
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Cloud Services (6%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Deltona |
Hosting | |
 Greater Noida |
Cloud Services | |
 Solidaridad |
Cloud Services | |
 Lima |
Domains | |
 San José |
Hosting | |
 Votorantim |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport this is an honest question, but how long do you recommend I let my sites be down before I should switch hosts? What would you do?
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The Hosting Heroes
(@Hosting_Heroes) reported
@platinummind @foldfm @HostGator Hey, no one can guarantee a server will not go down as that would be not being honest to you! But what I can tell you is we monitor our servers and everyone in support are notified the second we have an issue so we can fix it before it becomes an issue for you.
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport My VPS has been offline more than 2 days. Support just says "wait 2 hours" over and over. Zero communication from @HostGator.
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Jess 💙♍️
(@jvssica__) reported
@HGSupport my website is down how long until this is fixed? Unacceptable
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Ashish Mhatre
(@AshishMhatre21) reported
Don't buy @HostGator their service is horrendous. #hostgator #ThirdClassHosting
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Craig
(@happycraig) reported
@HGSupport Thanks I'll do that. My VPS account has currently been down over 24 hours. It was down 12 hours last Saturday and down another four times before that. No help from tech support. Considering #HostGator for their website? Go elsewhere. They don't care about you.
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The Hosting Heroes
(@Hosting_Heroes) reported
@platinummind @foldfm @HostGator HG have sucked ever since they sold the company! If you're looking for a 20+yr old independent company with fast support then we can help. DM us for a 90 day no obligation trial.
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Maria Gaian
(@WildlyAutistic) reported
@skystracloud It's been about 3 months and so far I'm finding them really good. Hostgator are just a joke these days. They seem to get hacked every other day. Greengeeks are responsive if you have any issues and we've not experienced any downtime. My loading time for my site is excellent too
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Joseph Martinelli
(@dmv_tradesmen) reported
As per my Media Department All of our websites that are under a @HostGator server with Wordpress installed are down.
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D E L O W U S U aka Pianoman
(@platinummind) reported
@Hosting_Heroes @foldfm @HostGator Do you guarantee 100 percent that your server will not go down? And that if it does, even if there’s a glitch for a minute then you will recompensate?
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give them the cubes 🏴
(@yunhomatata_) reported
@HostGator why so long to respond. Please help, I need to get back online asap
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Tonathiu Vargas
(@TonathiuVargas1) reported
@HGSupport my VPS has been down for almost 24 hours, my business depends 100% on my server, from what I see I am not the only one with this problem, could you tell us what is happening? mi case # 44722279.
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Bill Dubs
(@billdubs) reported
@HostGator has got to be the worst hosting company on the planet! Been trying to reach support for 45 minutes; chat or via phone. What a joke!
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Joseph Martinelli
(@dmv_tradesmen) reported
@HGSupport An hour has passed and no tech support has been provided? Help?
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Craig
(@happycraig) reported
Stay away from #hostgator My VPS has been down six times over the past five months due to @HostGator performing a data center migration. Down 12 hours last Saturday, down 4 hours so far today. Terrible communication and they don't follow their own timeline. I'm losing customers
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Joseph Martinelli
(@dmv_tradesmen) reported
Tech support is a 35-40 min wait. My media team is waiting, As of now they haven’t received a call back! @HGSupport
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LOUIS
(@CEOConsultants) reported
@HostGator @HGSupport is it acceptable for a dedicated server to be down an entire week? #Hostgator #TerribleHosting #BadCustomerService
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Breezie Castell
(@BreezieCastell) reported
@perolahammar @HostGator I’ve been having issues too for the first time. Did you try the chat?
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PerOla Hammar 陈家悦
(@perolahammar) reported
@HGSupport Yes. That way worked. I have been online with the chat support for about 45 minutes now. Thanks.
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Dr. Mehmet Karaca
(@doctorkaraca) reported
@HGSupport I do not have an escalated case ID, there doesn't appear to be any other way of contacting your support team other than Live Chat and phone. The representative on Live Chat didn't give me a case ID. I'll DM you this anyhow.
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Volkan Ersan
(@VolkanErsan) reported
Your chat support doesn't work on Chrome guys. Forever 5 min wait time then window crashes @HostGator
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PerOla Hammar 陈家悦
(@perolahammar) reported
Third time trying to contact @HostGator support thru their chat today. Disconnected again and again after I have explained what issues I am having. I have used their VPS for many years without any problems but the past 2 months been terrible.
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The Hosting Heroes
(@Hosting_Heroes) reported
@zahidshujakhan @HostGator HG have sucked ever since they sold the company! If you're looking for a 20+yr old independent company with fast support then we can help. DM us for a 90 day no obligation trial.
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D E L O W U S U aka Pianoman
(@platinummind) reported
@TrustTheDocUK @HostGator Yeah I’m moving it off there. No support at all.
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Kalin Schmoldt
(@kalinschmoldt) reported
@HGSupport It's been OVER 2 days. It was supposed to take up to 2 hours overnight. The lack of communication is what bothers me. Support says no one is allowed to talk to the VPS admins, so they have no updates.
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Joseph Martinelli
(@dmv_tradesmen) reported
@HGSupport @happycraig Just seen all my Wordpress sites are down
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Craig
(@happycraig) reported
@HGSupport The issue was escalated 24 hours ago. Case 44712317 Tech support can give me no information on the issue. No ETA on the account being up. Nothing. Over 100 of my customer websites are down.
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Infotech
(@infotechcr) reported
@HostGator We need Hostgator to be honest... what was the issue about during this week events?
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Brian Kettler
(@framersbk) reported
@HostGator the worst customer service ever this week!! Working way too hard to get an SSL WILDCARD setup. We will probably look for a new hosting company when renewal comes!
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Craig
(@happycraig) reported
@HostGator VPS has been down 24 hours now. Tech support cannot tell me why. HostGator is effectively killing my business. Sixth time my accounts have gone down.