Is Hostgator down?

Hard to believe how incompetent @HostGator @HGSupport actually is. Wasted 1.5 hours with support on what should have been a 3 min DNS change and they managed to screw up something we didn’t ask them to touch…understanding DNS is table stakes for web hosting. Bleh!

@HGSupport Thank you Hostgator. It was a long time ago, I was unloaded from my drawer and never let me in, never. I was trying to do it.

@HostGator can you help me with ticket MKK-55378685

Multiple sites on server get slow all of a sudden 6 days ago. One site, a single HTML page with no images and just a countdown timer loads 22s. Sites are getting 504s too. @hostgator still hasn’t fixed. #retweet to help get this traction. #webdev #dev #help

@ABC7 Considering their reputation for customer service, it is no surprise that many people consider Hostgator a benchmark in affordable hosting.

@hgsupport I'd like to cancel my account.

I am at my wits end! It's been over 40 hours since @HGSupport has provided me any update on problem resolution. I had good cooperation on Tuesday but since, nothing. They keep telling me they will get to it. I've memorized their terrible Muzak songs while sitting on hold waiting.

My website's wordpress CMS crashes every week, and every time I contact @HostGator @HGSupport they manage to make the problem worse somehow, so that the otherwise functional site itself now has a bunch of gibberish code on top but also I still can't use wordpress. It's no fun

Hosting multiple websites on the same @HostGator account is the worst. I really shouldn’t have tried to save a couple of bucks 😢

@HGSupport it is esclated many time , you can check our tickets since July. Current case id is 08988774 . So i am not expert but i think the problem will be solved , if you can move us to other server.

@HGSupport Ticket: BTY-694-60866, I'm using Windows shared platform and raised a query with the support and it's more than 12 days as on date & till this date, didn't received proper response for what I'm looking out for. No SLA/timeframe provided to me to get back with details

@weebly is top notch when it comes to customer service. They've been amazing every step of the way in the process of rebooting the #PWHS website. @HostGator who we were with should really take some notes from Weebly. It was their terrible customer service that made us leave.

@HGSupport @HostGator Later that day I finally got an email from Linux folks that my updates are acceptable. My site was down for nearly 12 hours close to finals.

I can cook 5 meals while chatting with @HGSupport; nothing but greetings, no help, i almost give up & transfer to another host, but i gave it one last shot and thanks to abdul.a of @HGSupport he's the only one who fixed my problem. Give him a raise @HostGator ! 🙂

@HGSupport @HostGator Meanwhile my site had been down over 12 hours. I asked the CSR agent to call me back ASAP with an update. He said ok. Obviously, he never called back. #greatcustomerservice #NOT

@HGSupport @HostGator The next morning I call HG customer service and get a lengthy runaround. Customer “service” said they couldn’t help me bc it was a Linux team decision and I wasn’t allowed to speak to the Linux team. WTF again.

@HGSupport @HostGator Customer “service” said they couldn’t help me bc it was a Linux team decision and I wasn’t allowed to speak to the Linux team. WTF again.

@HGSupport @HostGator I didn’t even have a PC with me. I had to reconfigure my site with my iPhone. WTF

@HGSupport @HostGator They sent this notice to me late on a Friday while I was traveling. I didn’t even see it until after 1 am after I arrived at my destination. So here I am out of town scrambling to “fix” my site in response to sudden demands, with my site being held hostage.

@HGSupport They shut me down without any prior notice and without an opportunity to first fix things without shut down. @HostGator

@HGSupport Simple. The Linux team decided that my site was using too many resources and shut me down until I fixed my settings to their liking. Never mind that my site’s settings had been more or less the sane for months without any hint of a problem.

@HostGator your prices have doubled, your payment gateway on portal is broken, and you have deleted all the comments on your FB page. Not a good look guys!

@hempariser I worked tech support for hostgator and the minimum was 5 chats, or 3 chats and a phonecall.

@sergioholico @HGSupport Wish we could help you. :(

@EA_unadorned @nookysemper If you login to your hostgator billing account and open a support ticket I am sure they will take care of it

@EA_unadorned @nookysemper It looks like a hostgator issue

@HGSupport @Tickets The ticket number is 55258028 my hosting has been down for nearly 3 weeks! I didn't get HELP unfortunate.

Do Not Use @HostGator Hosting because I made a website and they decided to disable it they are not good they are the worst hosting company ever 😡🤬

@HGSupport But it is not ethical for you to shut down the site after SiteLock's offer. It looks like a tire repairman throwing nails on the roads!

@HGSupport 2 days without an answer and my site still down. WORST SUPPORT EVER. Changing provider ASAP

@nathenson @HostGator WTH ... someone please tell them there are a bunch of first year law students freaking out because we are 3 wks from finals- not a good time to shut down Prof Nathenson’s site!

Horrible customer service by @HostGator, which shut down my website without prior notice.

Apologies that the site is still down. Our hosts @HGSupport are more interested in finding ways to blame us, even though a working site only failed when they upgraded their server, so we are in the process of transferring to a new server. Watch this space.

My @HostGator website has been down for 3 days and counting. Multiple live chats, over 34 mins of phone call. Problem still unresolved. @HGSupport has gone from bad to worse. #bad4business

@HGSupport Online chat never gave me a ticket. Checked into the problem for a while then said "Sorry. We can't do anything about it. Buy Sitelock." You guys seem more interested in selling stuff than actually worrying about how hackers are getting around IP Blocker.

@HGSupport I never got a ticket or so. Anyway I just could log in and my blog is loading... magic...

@HGSupport @HostGator Your live chat is not working. I have tried 4 times... my web is not availble and I cannot log in. I am worried and mad... how can I get help. Want my blog back now!

@HGSupport @HostGator You don't provide any support.

@danojbt @GoDaddyHelp unfortunately, they are "the best among the worst", Hostgator is shitty, Verio is shitty, I recommend you solve the problem with them, try to get a refund and keep going

@ACE_Africa @virtual_asst_uk @shaylaprice @HostGator #Hostgator Africa, no support AT ALL

@Lisakg1970 @warwickchapman @HostGator Same situation three years down the line

Apologies that the site is down. @HGSupport were doing some server upgrades, which is never good news. Hopefully we won’t be down all day again like last time, but we’re currently totally in their hands.

How little I pay attention to my website at the moment: pretty much every link goes to a '404 error' page and probably has done so for the last week, yet I'm trying to stop the Filipino guys at @HGSupport who say they'll sleep in their office in order to fix it for me🙃

@FlavAlves @HostGator I have been put on hold a few times Fri Nov 2nd, I don't think intentionally to punish, although the result is I felt ignored, and the original issue not resolved. I am now changing hosts !!

@HGSupport @B_Walton Brian I’m having the same issue I’m looking to find someone else who can host this company and the reps have cost our organization so very high deals due to these issues

@HostGator has to be one of the worst companies out there to deal with. I have never had such bad customer service.TERRIBLE CUSTOMER SERVICE. No desire to help fix an issue. After 8 calls about the issue I get the same excuses about the other employees. NEVER USE THEM!

@HostGator For two hours no one can help me get into a clients c panel. Did password reset but it was for billing portal and you ave a separate portal for c panel. Calling customer service is a joke.

@HGSupport @yesyeah Same problem here. All my reseller hosting sites are down.

@HostGator @HostGatorMexico Host Gator Mexico is a VERY BAD SERVICE The bad attention given by the technical support area is desperate and the servers are excessively slow. They pass the time and I do not see solutions Report: # 56736

@HostGator Your hosting service is superb, but your chat service needs work.

Caution to all on #Hostgator Africa. Support you are on your own. They don't respond AT ALL. New customers be ware.

@HGSupport I appreciate you quick response. Give me a proper reason to praise HG services by getting my issue resolved.

@HGSupport Trying to get my problem resolved since last 3 days. All I got is assurance but not the sollution. No way to get the sollution. Everytime I spoke to HG support they assured me that they are working on it. Ticket no. EQX67244646.

@fs0c131y @HostGator I don't see why shared hosting should be a problem. Please enlighten me.

Do not buy 911 #Sitelock service directly from #Hostgator. They charge 99 dollar expedited service fee which is not needed & will not refund you!!! Deal directly with Sitelock, CHEAPER & DIRECT!! Hostgator ripped us for 99 fee & did nothing to earn it!!!

Just wanted to say one more time a huge thank you to @hostgator for their response to my support issues. The new servers are sooooo good. If you need other reviews or anything, please let me know.

Having issues with @HostGator shared server - @HGSupport does not seem to be helpful - just trying to sell me a VPS plan.

@CReamTalk @GoDaddy Don't tuch @HGSupport I'm burned now with 504 error and tech support just trying to sell you everything - but not resolving isues

I have spent a decade plus with @godaddy and today might be the day I leave, the support has gone downhill and they're always selling on the support calls. I'd pay money for good support but it's not happening. Let's see what HostGator can do...

@skinnedcartree @apenny_for_them @thepramshed @creativelycat @stevie_couch @tsohost I'm sorry, when we work 24/7 providing an amazing customer service to amazing people like you.. then you have co-operations who buy out others and provide an expensive service with poor quality.. I think as a fellow human, we are entitled too. Same with Hostgator etc..