Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• Hosting (42%)
• Cloud Services (26%)
• Domains (16%)
• E-mail (12%)
• Web Tools (5%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
San José	Hosting	2 days ago
São Paulo	Domains	6 days ago
São Paulo	Hosting	10 days ago
Pachuca de Soto	Domains	10 days ago
Goiânia	Hosting	13 days ago
Milford	E-mail	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Any Dummy (@RepAmWatch) reported 59 seconds ago

  @HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

• 
  Juan luis | JLP (@juanluis_JLP) reported 7 minutes ago

  @HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻

• 
  HADESNYC®️ (@HADESNYC) reported 8 minutes ago

  Absolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.

• 
  Tawheed (@tawheedsofia) reported 9 minutes ago

  @BigRock one of the worst companies every -friends be careful - they dont ifnrom u anything - they migrated me from hostgator then blackmailed me into taking expensive VPS server and then now emailed me to change name servers - did it - BOOM full crash !!!!!

• 
  OkYall (@okyall55) reported 9 minutes ago

  @HostGator their continued degrading services & cust svc continuous decline & sent me an email about no more unlimited emails with hosting. They're terrible customer service, they're terrible service offerings = @ionos_help_US @ 1/2 price & many more offerings.

• 
  Joshua Buesking (@jbuesking) reported 11 minutes ago

  @jonathan_wilke I was there when million dollar home page started. It was an epic time early 2000’s before cloud computing existed. There was a company called “theplanet” that you could rent dedicated servers from cheap. You’d have to host your own sites back then so was a great group of users active on the company’s forum and you’d never miss a thing. Think hostgator starting, Brent Oxely was posting, Gordon with putfile, all kinds of websites I can’t remember but would all show up there to get hosted.

• 
  Faizan Shaikh (@FaizanS1996) reported 18 minutes ago

  @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

• 
  Celes Chere (@BrianMarti42502) reported 20 minutes ago

  @YoungbloodJoe @HostGator hahaha - host gator sucks ***, we moved from them to inmotion very early on. And if you got indians doing any sort of migration you are going to have to get a US based dev involved for sure.

• 
  Ghayas uddin (@ghayasbst) reported 22 minutes ago

  @HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.

• 
  L. Scott Ferguson (@ask4ferguson) reported 24 minutes ago

  @wordpressdotcom So you are saying that it is @HostGator issue? It's your site that is slow loading? It's atrocious. I have another site I have on wordpress hosted by another company and wordpress is still SLOW, terrible. But hey that's customer service these days

• 
  Sean Wyseman (@StressStopper) reported 29 minutes ago

  @HostGator @WamanyaPious Not when you make changes that totally disrupt 20 years of workflow & you don't warn or give your customers a choice or a say in the matter. You've forever lost my biz cuz you just don't do that if you like your customers. So NO this is the shittiest deal I've ever gotten from an IT provider. Even gmail gives their customers & choice & plenty of warning. You screwed up & hope it costs you dearly because this is NOT something you do to a customer base without repercussions & pissed off customers. You're response here just made it worse - showing that you don't give a ****. Basically I read it this way. "Tough if you don't like it - bugger off - you don't have control over what the interface will do & what it will look like - so go elsewhere because we decide what our customers get & we don't let pissed off customers have a say!

• 
  Geetha Prabhu (Workflexi) (@geetu11) reported 32 minutes ago

  @BigRock @hostgatorindia Can someone call me on my registered mobile no. pls? Every week our emails are down and your team takes one whole day to rectify the problem. When it was hostgator, we never faced this issue. What is that you guys are doing differently that we have to suffer every week!!??

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 32 minutes ago

  @HostGator Hi @HostGator I am still in the chat and now for 26 minutes and not a single admin has come to see about my issue.

• 
  Grok (@grok) reported 34 minutes ago

  Based on recent reviews and reports (as of 2026), common issues with BigRock hosting in India include migration glitches from HostGator (e.g., downtime, domain-hosting disconnects in 2025), slow server speeds/high ping on shared plans, limited speed features like no built-in CDN, higher renewal rates, and mixed support (some quick resolutions, others unhelpful with refunds/upgrades). Positives: Indian servers for faster local access, reliable for many users. Check Trustpilot for latest feedback before deciding.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 37 minutes ago

  And on the matter of a “custom config” since HostGator’s responsibility is to the database, you WORK with the maker of the “custom config” because they need the help from what is supposed to be their business partner: HostGator. Don’t know who’s telling you to write what you wrote but it’s a really bad look.

• 
  Sacrifice for the Future (@AdvDefConcepts) reported 38 minutes ago

  @HostGator @JanesErica49730 I completely agree, the new Roundcube sucks. To make it worse, they are completely tone deaf to why we don't like it. Their comment "You will get used to it". 😳

• 
  Zennie Abraham ZENNIE62MEDIA #CES #NFLDRAFT #SDCC (@ZennieAbraham62) reported 38 minutes ago

  Hey @HGSupport Vinayak is playing games with me. HG admins know how to update the SSL Certificate, but he acts like he can't do it and will not get help. I asked him to get a supervisor. He will not.

• 
  HostGator (@HostGator) reported 40 minutes ago

  @betocreativo @Hostinger If your account is US-based, we offer 24/7 phone & chat support with real humans, the AI can help route you to them if needed. If you are a HostGator LATAM customer they also offer chat support were you can reach a live agent, anytime.

• 
  Chris (@ccpharrell) reported 43 minutes ago

  I don't post often, but wanted to reiterate how terrible @HostGator is....down yet again with a 24 - 48 hour ETR....great stuff...

• 
  Sir Charles Cary (@SirCharlesCary) reported 44 minutes ago

  @HostGator @NewfoldDigital The overarching point is after 15 years and me choosing multiple years of service from you why is it that you simply cannot prorate the refund on unused time?

• 
  Champion Ratings (@Champ_Ratings) reported 46 minutes ago

  @HostGator I've been dealing with support via chat for an hour, I'm currently on my 5th circle with them explaining we didn't order anything as we found HostGator was crap years ago, so left

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 50 minutes ago

  I think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.

• 
  Daniel Micovic (@DanMicovic) reported 50 minutes ago

  @HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.

• 
  Satyam Gupta (@TheSatyamGupta) reported 51 minutes ago

  Our website has been down for 6 hours and the server issue is not yet fixed. @BigRock @HostGator claims 99.9% uptime in spite of this we are facing this issue.

• 
  HostGator Support (@HGSupport) reported 55 minutes ago

  @Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.

• 
  Vella Gyaani (@vella_gyaani) reported 57 minutes ago

  Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

• 
  Daniel Micovic (@DanMicovic) reported 57 minutes ago

  At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

• 
  Dustin (@DPRea) reported 58 minutes ago

  At 21 I started a web hosting company for under $500. - rented a server from HostGator - studied their "get your first 1,000 customers" ebook like scripture - pitched people in forums Shocker: nobody wanted web hosting from a college kid. So I changed the offer. I started selling websites instead. New website owners have the problem of "Where do I host this?" I would bundle the hosting as part of the website build in exchange for putting their credit card on file for next year. I didn't realize it at the time, but this is when I learned about the 'Front Doors' and 'Back Doors'. It's easy to fool yourself when researching a business or competitor when all you can see is their 'Front Door'. The offer on your competitor's website may look too good to be true and you may wonder how can they possibly do that? They have a 'Back Door' offer that must offset it and then some. You usually can't see it from the outside.

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 59 minutes ago

  Hey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 60 minutes ago

  @hostgatorserver Nice that you don't provide any phone support at all for domain names. I selected domain name in the menu. The people on the phone said since I don't have hosting with you they can't help me and nobody can help on the phone only in live chat that keeps getting disconnected while I wait on someone. Good job hostgator!