Hostgator status: hosting issues and outage reports
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Full Outage Map
HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Problems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
- Hosting (32%)
- E-mail (30%)
- Domains (20%)
- Cloud Services (9%)
- Web Tools (9%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Miguel Hidalgo
|
Hosting | 4 hours ago |
 Nova Lima
|
Cloud Services | 2 days ago |
|
Sorocaba
|
11 days ago | |
|
Paraguaçu Paulista
|
16 days ago | |
|
Mérida
|
17 days ago | |
|
Brasília
|
24 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported@HostGator Hi @HostGator and @HGSupport I am still in the chat and now for 29 minutes and not a single admin has come to see about my issue.
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MilkmanHero (@MilkmanHero) reportedAh @HostGator broke all my websites, I know they're fire fighting to patch security which is fair enough and I've been patient hoping it'll resolve itself, it hasn't. Really grating is @HGSupport making up absolute nonsense and blaming all my sites being broken on "malware" 🙄🥱
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport @HostGator @HGSupport I’m reaching out on behalf of my brother. His educational platform serving over 3000 schools in Nigeria has been down for over 2 weeks under case E-527097. We keep receiving only automated responses. Pls we urgently need escalation to a senior en
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Joseph Franco (@francojosephsd) reported@HGSupport @DanMicovic @HostGator There is no service in my VPS since monda. One whole work week lost.
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Noise Return (@NoiseReturn) reported@HGSupport @HostGator I have called multiple times about an issue and no one on the phone has been able to help me. Your website says you have 24/7 support but it's actually just under Eastern time business hours. Your live chat feature is broken. I'm really disappointed.
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HostGator Support (@HGSupport) reported@Gabbybooks82 @HostGator To assist you further and address the issue related to your account, we need to verify your account ownership. Please send us a direct message so we can send you a token and move forward with assisting you.
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Daniel Micovic (@DanMicovic) reported@HostGator @HGSupport are hiding today...even escalated support is not responding...perhaps they finally gave up.
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Cris R (@chriscrm) reportedHey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration
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Hephzibah Magazine TV (@Gabbybooks82) reported@HGSupport @HostGator What else do you need.D server has been down for 3 weeks. When it happened we immediately contacted you, and you recommended, we purchase a new dedicated server for migration, which we did but you never could fix the old server to migrate us to D new. *I-25506113 is the ref ID*
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CENSORED BY T!!TTER (@PeterVadala) reported. @hostgator I had to cancel a credit card because of your billing vulnerabilities. What the heck is going on over there?!?!?!?! @bluehost help!!
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INALEGWU (@tchaloyi) reportedImagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn
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SetraHost (@SetraHost) reportedThinking about leaving Bluehost, HostGator, GoDaddy or SiteGround? We make it easy with free same day migrations, zero downtime and real human support. No risk - just faster, more reliable hosting, at lower pricing. Let us know if you have any questions and we're here to help!
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Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reportedHey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.
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Dayna | Startups & Growth | #AI (@dayna12121) reported@voytekbereza @HostGator Support quality matters just as much as uptime and pricing. Hoping this gets addressed quickly. Would appreciate an update from the team soon.
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Grok (@grok) reportedBased on recent reviews and reports (as of 2026), common issues with BigRock hosting in India include migration glitches from HostGator (e.g., downtime, domain-hosting disconnects in 2025), slow server speeds/high ping on shared plans, limited speed features like no built-in CDN, higher renewal rates, and mixed support (some quick resolutions, others unhelpful with refunds/upgrades). Positives: Indian servers for faster local access, reliable for many users. Check Trustpilot for latest feedback before deciding.
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Kishor K Sukumar (@kishorksukumar) reportedIt's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown
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Daniel Micovic (@DanMicovic) reported@kishorksukumar @HostGator @HGSupport They have no idea, they sent this email on 04/30 and server was taken down 05/03: Your website is secure. We have successfully applied a critical cPanel security patch to your server. No action is required on your part.What HappenedOn April 28, 2026, cPanel's security team disclosed a critical authentication vulnerability affecting cPanel & WHM. As soon as we received notice of this vulnerability and the corresponding patch, our team moved swiftly to apply the update.
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Juan luis | JLP (@juanluis_JLP) reported@HostGator Apparently it was a server issue but HG support was able to help and resolved it within minutes. Thank you, we are going on 5 years with HG 🐊🙌🏻
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HostGator Support (@HGSupport) reported@ronimartinezz @HostGator From the screenshot, it looks like you are having trouble logging in to your account to cancel. If that's the case, send us a DM so we can get you verified and assist.
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Makarand Mane | Organising #WCAsia 2026 (@mkrndmane) reportedDear @HostGator I am using your reseller hosting for more than 9 year & your @HGSupport quality is now gone down to dumb level. Seating for 2 hours on chat & no resolution yet. Your novice agent is not able to understand issue even after 2 hours. @NewfoldDigital
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Sir Charles Cary (@SirCharlesCary) reported@NewfoldDigital @HostGator How is it that a customer of 15 yrs is treated w/ such little regard? I have not received any notice stating that your company's policy is not to refund customers on advanced hosting payments when svc is discontinued after 3 failures in 2 months
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Ghayas uddin (@ghayasbst) reported@HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.
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Uncle Luke💻🔌 (@luke_ndifon) reported@HostGator is a terrible hosting platform. really sad to see people recommend it. >> Poor customer support. >> Unreliable hosting the list goes on........
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Kishor K Sukumar (@kishorksukumar) reported@HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!
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Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reportedHey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?
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HostGator Support (@HGSupport) reported@seanrogers8 @HostGator No need to worry, this is not a hack. DNS tools can show SPF/DKIM/DMARC records more than once when zones or hostnames overlap or if the browser has some caching issues. If you reach out to support, we can review your DNS directly and make sure everything is set correctly.
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Kudehinbu Oluwaponle (@koluwaponle) reported@HostGator @HGSupport Your support lied to sell me your Nvme vps, (I have chat evidence) which could not support my legacy apps after I made payments totaling $883. I've been trying to receive refunds since Feb 10 without success. Your support has been horrible and of little use
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Joan Reynolds (@JoanTReynolds) reported@HostGator I cannot login to my hostgator account. Support is now useless.
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Vella Gyaani (@vella_gyaani) reportedGenuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?
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Daniel Micovic (@DanMicovic) reported@HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.