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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (32%)
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E-mail (29%)
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Domains (26%)
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Cloud Services (10%)
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Web Tools (3%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Hosting | |
 Mérida |
Hosting | |
| Centro |
Cloud Services | |
| Tuxtla |
Domains | |
| Tepic |
Domains | |
| Iztapalapa |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Prickly
(@alilliquen) reported
@HGSupport I have fallen all the services is the 4th time in the year I have economic losses because of all their mistakes and they continue with problems they are a crap company. Do not tell me to speak internally, they leave me without an answer
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FireSpike LLC
(@FireSpikeLLC) reported
We're noticing a large chunk of HostGator appears to be down. Waiting on any official announcements.
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601MEDIA
(@601media) reported
I need answers for my customers! 2nd outage in a very short period. SUPPORT CHAT Response: "Please wait for the next available agent, We are experiencing high volumes and will be with you as soon as we can" @HGSupport and @HostGator
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LouisaDem
(@DemLouisa) reported
@HostGator what’s up with your service? Hope that you refund the money for this month if you want to keep your costumers!
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SWX
(@EntSci) reported
@HostGator Your servers are down right now. Send out a status update.
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HostGator Support
(@HGSupport) reported
@JuanCGomez174 @HostGator Hello Camilo! I'm sorry for the issues, would you mind DMing us the primary domain name for the server?
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Malcom 🇺🇸
(@chakery) reported
I have the ability to track my emails to see when they are read. Hostgator has read support request emails that I have submitted and still has failed to respond to those emails. Support chat is useless, and phone support is no better.
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Camilo Gomez
(@JuanCGomez174) reported
@HGSupport @HostGator Server is down, whole service can't be reached, not even CPanel, please help us
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601MEDIA
(@601media) reported
saleen DOWN, what's goin on? @HostGator and @HGSupport
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electrolover
(@electrolover777) reported
@HGSupport @HostGator @HGSupport Already DM you the domain name. Your support services are unavailable. Will you be compensating for the loss? It's not the first time since last 3 weeks. 99.9% Uptime guarantee? STOP scamming people!!!!!!!!
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Malcom 🇺🇸
(@chakery) reported
It also appears that HostGator's servers are prone to and targeted with Malware. I miss the days when their support was based out of the US in Texas and Florida. If they are cutting corners on the support, I can't imagine how they are when it comes to server security.
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CaptivateHospitality
(@CaptivateHosp) reported
@HGSupport Our server is down again! This is an absolute joke of a service! Please get it fixed asap!
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Maximiliano Orozco
(@mfranyuttii) reported
@HGSupport @yatix25 @HostGator All my websites are down too. This problem if of your server not of a single website. This is like the third or fourth time it happens
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Yatix
(@yatix25) reported
@HostGator @HGSupport Server is down again, WHOLE WHM. What is going on guys? These so frequent. How someone is suppose to work that way?
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Felipe Castro
(@c3names) reported
@HostGator Server is down, whole service not even CPanel, please help us
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Christopher Meek
(@clameek) reported
@HostGator what's happening with chat customer support? The last three days, I login, select chat, the window opens, and says that I will be connected with an agent within 5 minutes. Nothing changes for several minute after - 10, 15, 30 minutes.
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Bobby Sloane
(@BGill90) reported
@HGSupport @electrolover777 @HostGator yup all my stuff is down too!
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Chad
(@RealChadSummers) reported
@HGSupport Good Morning, I’m having issues uploading files through my FTP and was running into issues uploading through the file manager but that seems to be working now. This is something that I run into with your server multiple times per month. It tells me that disk is full
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David B. Goldstein
(@davidbenj) reported
Not again @HostGator! This is the 4th or 5th time my sites are down in the last month. Totally unacceptable.
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Malcom 🇺🇸
(@chakery) reported
For example. The CSR told me that the DNS was not pointing to HostGator when in fact, the "A Record" was pointing to HG's IP address. This was not a one-time issue, as I have had to reach out for the same issue at least 5 times already for the same issue.
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Rick Waters
(@AgileWaters) reported
@HGSupport Well, maybe live up to the "we'll call you back in 9 minutes" or say something that's more truthful, like "If you stay on the line you will get support in X minutes. Otherwise feel free to think we will call you back, but we won't."
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Bryan W. (Dj Kosmic)
(@DjKosmic1) reported
@HostGator All of our websites are down currently as well, cannot access WHM. Please get this fixed asap as all of our customers will be losing money
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Victor Gutierrez
(@vialgusi) reported
@hostgator server is down in Colombia, when service is restored.
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Rick Waters
(@AgileWaters) reported
Hey @HGSupport you guys ever return those tech support calls? Or do you just want to dupe the first timers into waiting an hour for a callback that was supposed to be 10 mins?
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Malcom 🇺🇸
(@chakery) reported
I have been a @HostGator customer for 16 years and rarely need customer support. Lately, when I have needed tech support, I have been severely disappointed not only in response times but the level of support. The CSRs appear to lack basic comprehension of how hosting works.
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Thyme
(@thymoz) reported
@HGSupport @yatix25 @HostGator Some saying their sites are back up but sites are still down - can you confirm when this will be resolved?
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CaptivateHospitality
(@CaptivateHosp) reported
@Stefani19834478 We will have to- never seen a company as bad as Hostgator
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electrolover
(@electrolover777) reported
@HostGator @HostGator @HGSupport My VPS server is down and all my reseller accounts are down. Not being able to access WHM, Emails and all websites are not accessible. During the last 3 weeks, the services have been down multiple times. 99.9% uptime guarantee? What a joke!
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Lance Finlinson
(@lancefinlinson) reported
Been working with @HostGator for days trying to fix a ssl problem. Very frustrating
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Mr. Prickly
(@alilliquen) reported
@HostGator I have fallen all the services is the 4th time in the year I have economic losses because of all their mistakes and they continue with problems they are a crap company. Do not tell me to speak internally, they leave me without an answer