IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Basingstoke, England 1
Brandenburg an der Havel, Brandenburg 1
Leer, Lower Saxony 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • zarazaib1 Zara (@zarazaib1) reported

    @IGcom It’s been all day!! Please do something! This is such bad service

  • CallumColman2 Callum Colman (@CallumColman2) reported

    @IGcom Customer service advice, allow people to withdraw and also answer the damn phones, you should already know these. Its not tricky

  • MMagyck Merlin Magyck (@MMagyck) reported

    @IGClientHelp Deposited money 4th May. On 9th May still not in my account. Asked live-help to assist. They gave me email helpdesk in UK. No reply to that after 12 days! No money in account. Just spoke to livehelp who now cannot find the email. Appaling lack of service

  • Hendi213 Hendi (@Hendi213) reported

    @MrLarus My shares still haven't been transferred to Ciz on @IGcom yet. Ive called them once and now emailed. Terrible service, half the value likely to have gone by the time they get round to it

  • CallumColman2 Callum Colman (@CallumColman2) reported

    @IGcom @IChronicle Youve got the manpower to tweet and article every 30mins but nobodys around to answer the damn phone?! Prorities people!

  • BlueflushUK Blueflush (@BlueflushUK) reported

    @IGClientHelp This issue has still not been resolved - pretty poor to have such a widespread issue with your charts. Impacts all the backwards looking TA indicators.

  • R16025131 Can't think of a cool name yet (@R16025131) reported

    @IGClientHelp @IGcom an utter disgrace in terms of customer service. Haven't been able to trade on my account for over a week due to an unknown reason, missed a number of trade opps yet nothing but false promises & excuses from IG to resolve. Empty apologies!

  • saladoger C (@saladoger) reported

    @IGcom @IGcom Awful company!

  • bally_o bally (@bally_o) reported

    @IGcom Why I don't want to use IG. 1. There is not 2 factor authentication and when asked to the customer care there are no tokens left and if hacked the risk is ours 👏🏽

  • MirrorTradeTSL No_Fear_Crypto_Novice (@MirrorTradeTSL) reported

    @IGClientHelp hi .. is it possible to call your help desk to close an open bitcoin position. I didn't realise that the market closed with IG on a Fri night 10pm.

  • Saviomsilva Savio silva (@Saviomsilva) reported

    Ig platform issue @IGcom Unable to close nasdaq 100 Called support and was told is sporadic but it isnt two friends having same issue

  • zarazaib1 Zara (@zarazaib1) reported

    @IGcom how long to email? I’ve been calling and emailing? Need help accessing tradingview

  • PaulCBryant Paul Bryant (@PaulCBryant) reported

    @IGClientHelp hi, Need urgent assistance logging in after changing phones, no one answering on your help desk

  • DaveyD95 David (@DaveyD95) reported

    The great thing about having opened an @IGcom account is that they won't allow me to place any trades and their online chat and email service are nigh on useless so don't even know how to fix an error. Unusuable cash is king

  • Rudy65uk Rudy65 (@Rudy65uk) reported

    @IGClientHelp Hi, both my ipad app and laptop are blank on the trading days between 29th March and 12th April for the daily charts. I have closed down and reopened to no avail. Please can you suggest how this can be resolved. Thanks

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