IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• RookieTrader (@Rooky_Trader) reported a minute ago

  @IGClientHelp Your site is down guys?

• M@H (@modges_m) reported 7 minutes ago

  @IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?

• RookieTrader (@Rooky_Trader) reported 8 minutes ago

  @igcom - is your site down, guys?

• liam black (@lblack001) reported 8 minutes ago

  Great service from @IGcom I had a problem with my account and they called me back the next day and sorted it over the phone in 2 min, more reasons to be leaving Etoro. Thanks 😎

• Dr Ezzy 📈💰🚀🤑 (@EzIntenso) reported 9 minutes ago

  @nigelpm_uk @IGClientHelp They work against the retail investors to cover hedge funds asses. And the platform is down on top of it. ******* ****.

• TM (@SterlingHappyTM) reported 9 minutes ago

  @IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!

• Benedict Gong (@Eggy_benny) reported 10 minutes ago

  @IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?

• Nathanael Allen (@nathanaeltrader) reported 13 minutes ago

  @IGClientHelp Your platform is down and won’t let me close out some positions which is costing me money, please help.

• Jyaire Sax (@JyaireSax) reported 16 minutes ago

  @IGClientHelp Can someone please help. I've been trying to activate my account for days now.

• Dorin Symon (@DorinSymon) reported 16 minutes ago

  @IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!

• M.A (@NMA138) reported 19 minutes ago

  @IGClientHelp hi no one seems to be picking up the singapore helpline at 1pm singapore local time on a workday. Does the help desk close for lunch by any chance?

• jaxx7048 (@jaxx7048) reported 21 minutes ago

  @IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.

• James Brierley (@jbrierley1) reported 22 minutes ago

  @IGClientHelp Platform down

• Qamar Hussain (@qamar_hussain1) reported 22 minutes ago

  @IGClientHelp I received a reply & the excuse was abominable, I require a remedy for the lack of communication & communication in a timely & effective manner before you even contemplate doing anything that effectuates my live account, it's an outrage & damn right unprofessional!

• Greg Costello (@itsgregcostello) reported 24 minutes ago

  @IGClientHelp what about all the other issues that are not resolved?

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