IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Angello B
(@AngeloR30700761) reported
@dirossiale @IGcom @aussieg7 Remove your cash from IG use other brokers...tried to blame my home network today when their platforms are down. Any excuses not to compensate.
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Rowlen Boiler Services
(@RowlenBoilers) reported
@IGClientHelp you have received multiple emails from me regarding rights issues with TUI, no response look at tui order on 14/01/21 and your order 22/01/21 on account RXSCR you have removed money out of my account, this has now been passed on the the financial ombudsman
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maneco64
(@maneco1964) reported
@LawrenceLepard @Old_soul84 That's outrageous. They are destroying capitalism ( not that we have real free-market capitalism). I had a few hundred AG with a @IGcom but liquidated them as they kept freezing my account. I'm going down the Olivia Newton-John route: let's get physical!
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Truly shocking service, no explanation offered , I’m moving away from these cowboys
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost a trade coz of their glitch after 2 hours on the phone waiting I maneged to get reimbursed for the trade that I lost .. so please do the same if your In my position
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Harry Wynn-Williams
(@harrywinmillion) reported
@IGcom More than login issues!
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RLT
(@RLTFX) reported
@Bowen85AI @andrewmichaeli8 @IGClientHelp Yeah three days now I’ve had tonnes of trouble getting on for at least an hour.
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Amit Panchal
(@amitpanchal76) reported
@IGClientHelp you live chat sucks as nobody types and you don’t respond here. DM me or it’s time to go to the some news agencies and complain.
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost money today because of your glitch
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@TheDumbBunny1 @IGClientHelp yep you need to limit new accounts until you can scale the app to cope, existing users not getting the service they are paying for and puts us at risk PS: Do send this on to the people that need to read it please
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Sofia Benjelloun
(@sofia_benj) reported
@IGcom Why do you charge us 10 pounds per trade ? #injustice i trusted your platform #help
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Dominic hawkes
(@domhawkes) reported
@IGcom Thanks for the short notice with regards to the margin rate😖after going through this problem with @Trading212 your customer service team told me that if this happens on are Platform we will give you significant amount of time. Not sure 3 hours and 15 mins is good enough
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Nedsir
(@Nedsir1) reported
@IGClientHelp Do IG ever respond to these threads? very poor service
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フアン
(@segagamer) reported
@IGClientHelp Still cannot log in as of 18:00 and support staff are most unhelpful, essentially saying "try later". Terrible service! Do they know that "later" can cost us a lot of money?
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Charlie Menegatos
(@Charlie_gatos) reported
@AndrewDem @IGClientHelp A few others have had similar issues, but agreed not good enough
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