IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Ferguson
(@fergulike) reported
@IGcom presume nobody is ever going to respond to my customer query via phone/email/tweet?
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp A disgrace at customer service level. Very, very difficult to actually speak to anyone!! Again and dealing with facts!! Cheap trading prices. Diabolical customer service. Bad for far too long, so obviously not interested in providing proper customer service.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp when can I expect someone to help??! 4 days now via phone/email/Twitter and nothing!
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or an updated DL (I use an older version) so will be doing so in the next two weeks as I await processing. Thanks
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Jamie muir
(@jamiemuirfilms) reported
@IGClientHelp I have tried to send myself a password reset. but nothing came through. My account has now been locked and I cannot get through on the phone and haven't had any response over email from IG support.
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Salima Manji
(@Salima_Manji) reported
@IGcom please could you reply to my email as I can’t login to my account 🙏
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or Upgraded Digital DL so will be doing so in the next two weeks as I await processing. Thanks
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Asif Khan
(@khanmoonkhan) reported
@IGcom My account is locked and I need to get it unlocked! No one’s picking up the phone. Tried calling for hours in total. Understand the current situation but at least have the correct measures in place! Terrible customer service.
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Mo
(@tradermo_) reported
@IGClientHelp why has your customer service gone **** the past few months?
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TheCryptoKing
(@TheCryptoKing1) reported
@IGClientHelp I am a new Australian customer and just started trading ur CFD for US, Commodities n ASX stocks. I thought there was no commission fee on IG due to larger OTC spread but i have been charged $19.55 for each trade. This is just ripping off.
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Rob Wombwell
(@baldybobby) reported
@JemPoppleton @IGClientHelp Shouldn't be making losses right now. Trying to contact IG is the problem. Not impossible, but very, very difficult.
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Share Investor
(@Share_investor) reported
For a company the size of @IGClientHelp there customer service takes so long it’s annoying!!
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The Inhibited
(@TheInhibited) reported
@IGClientHelp @IGcom I’m having some real problems getting in contact. I’ve tried livechat, email and now on the phone? Is anyone actually there?
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SI
(@sonemeow4422) reported
@IGClientHelp hey! do you provide customer support via whatsapp?
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp can somebody please call me because I have a serious complaint regarding the unnecessary market manipulation against my trading strategy using your platform? IG have moved the goalpost without any prior notifications to users, this is unacceptable & very unfair.
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