IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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The Hopeless Trader
(@HopelessTrader1) reported
@IGcom Bad move. This is already being investigated in the USA and a prominent MP had already taken aim at 212 for doing the same. So while the suits can carry on to trade we have to stop. If you allow this, I guarantee this will be the end of your company
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Laurence
(@Lol_Yiddo) reported
@IGcom Platform has been utterly shocking this week - increased trading fees / unstable platform - maybe time to look elsewhere
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Demon Trades
(@TradesDemon) reported
@IGcom @matt801724 WTF I expect all my money back at the price I put in at a minimum! Good bye IG! Don’t offer the option to buy stock then freeze it. Unacceptable!
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Shamilfc
(@ShamimU61554433) reported
@IGcom Who cares about gamestop fix your damn platform. I hold alot of money with your platform and wasn't able to trade due to your system crash basically everyopen this week. Not the first time. Whether gamestop or not overall system should not be down. FIX It.
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Jorge Bastida
(@jorgebastida) reported
@IGClientHelp Client here. There is no a clear place in your website where to raise complains. You only direct people to a public forum. Shall I proceed and contact the Financial Ombudsman Service directly given that that's the @TheFCA advise on their website?
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Baby Joanna
(@baby_joanna7) reported
@PREETAMOO7 @IGcom I had same default with my account. Felt bad thought it was gone but @Jklaushacksx helped me out and recovered my account. Message him Asap
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Tarjei Thomassen
(@technoteee) reported
@IGcom the platform was down three days in a row! And you do nothing for your customers who has lost money because of this
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Muhsin Bolat
(@BolatMuhsin) reported
@IGcom This week was incredible with IG. Unstable system etc. I am also searching a new broker.
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The Deep State
(@TTwfake) reported
@IGcom Sounds like IG is facing insolvency from bad risk management. I'm moving my money out before they collapse and suggest everyone else do the same. This type of behaviour should not go unpunished.
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Angus Donaldson
(@AngusDonaldson9) reported
@IGcom Unbelievable, siding with the hedge funds and establishment, I hope you get the same fate as Robinhood. Absolutely zero integrity, you are the problem that we are trying to address. SORT IT OUT!!! @elonmusk
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Spencey
(@FourFour_Stu) reported
@IGcom Well, you've managed to make and lose a customer in the space of one week.
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Londontrader 🇬🇧
(@Londontrader7) reported
@jaeson72 @Lol_Yiddo @IGcom This is not new to IG. They have done this in the past too during market volatility. They have enough experience and resources to fix it but they don't want to. My feeling is they themselves act as market maker and take opposite position. When the oprtuntiy comes they pounce on u
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JAESON Debarros
(@jaeson72) reported
@Londontrader7 @Lol_Yiddo @IGcom I guess they make their decisions and live with them, balance of profit v risk v customer growth/retention. In the digital age customers will vote with their feet if there's a better platform out there!
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sid
(@SidsPhotos) reported
@AlexWriggleswo2 @IGcom This is exactly the problem. The brokers restricting certain stocks are losing a lot of credibility this week.
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Rikki
(@rikkigouda) reported
@IGcom Your RestAPIs are down..
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