IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp ON HOLD FOR TEO HOURS PLEASE HELP
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Benjamin
(@benjaminarium) reported
@IGClientHelp I'm trying to sell from a Share Dealing account but it's triggering the error "Market not available online". Tried your Live Chat but was disconnected. Are you having system issues? I'd like to sell ASAP.
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Arun
(@arunbandi) reported
@IGClientHelp since 24hrs having "trade disabled error" in MT4 account
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp help
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JE
(@Lord_Dumont) reported
I open an account on @IGcom , the next day I already want to terminate. Impossible to connect to your account especially when you are installing their IG authentification system. This is just a pain. Never had such a bad experience
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Gearoid
(@Nivag01) reported
@IGClientHelp #help it's a disaster every time I progress a chat on your system it gets to a point and your agents end the conversation. What the he'll is going on. Its bad enough your shutting all our accounts
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Crypto420(I AM NOT A BOT)
(@Crypto4202) reported
@IGClientHelp help cant reset password
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Arun
(@arunbandi) reported
@IGClientHelp "[Trade is disabled]" MT4 not able to do trading..anyone got same issue?
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FlorinCraciun
(@FlorinCraciun) reported
@IGClientHelp Can you help with enabling DMA on my account? I have L2 installed but does not seem it to be working.Going into settings it saying" have enabled 'DMA Equities' from My Account > Settings > Preferences." Can't seem to find that setting
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Who
(@the_hypnos) reported
@IGClientHelp I've been trying to contact customer services for the past 48 hours, more than 7 hours waiting in a queue but no response, and all I want to do is simply deposit to my new account. What is going on?!
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Sarang Kusare
(@criticinme) reported
@IGcom where can I find the broker number (GIA) for IG...no one is answering the call / web chat...frustrated...can you please help???
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Rajeev Kochhar
(@jeev_ko) reported
@IGClientHelp My position was closed in error by your system last Wednesday and I still have not had anyone email or message me with a resolution???
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Sarah Hopkins
(@smiley_sare) reported
@IGClientHelp I can’t log on.. I’ve reset pw and still no joy. Has been a problem for months. I’ve been cut off your tel line after waiting 40mins for someone to ans @ 8am. waited hours for a live chat that came and went while I was working, with no email follow up. HELP
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Alvin Risk
(@Alvin_Tech1) reported
@IGClientHelp I'm really not happy with your service atm as a new clien, I understand you guys are busy however so far whenever I use your live chat after 1hr+ I get through to one of your agent and they just disconnect.
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GoLive
(@GoLive03796541) reported
@IGClientHelp : Disappointed in your client service. Trying to reach your team for last 24 hours regarding transaction of 5K. There is just no response. Its so frustrating.
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