IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 3 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Justine Bautista
(@dyastinlloyd) reported
@IGcom Do you have customer service? I have been waiting for your reply for over a week already
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Safa
(@Rasalafa) reported
@IGClientHelp Hi - I cannot login either via the app or online. Please help? Urgent that I can log in right now.
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WALTER LEMA
(@WALTERLEMA13) reported
@IGClientHelp I called three different phone numbers shown on your website and none of them answered. I need help with my account. Can anyone contact me please?
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Holt
(@Auzzieholt) reported
@IGClientHelp the hells going on IG, sat waiting on the phone for an hour and also sitting on live chat with no response, has your support team done a runner? what a joke!
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Andrea34
(@Andrea334506911) reported
@wheeliedealer I have dumped all my #IGG, at 867.xx and 838.xx, second sale was when it went through my stop loss. I think they have vastly overpaid for the acquisition at approx 20 * EBITDA. Secondarily, it's also a reflection of how terrible I think the @IGClientHelp customer services is
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Harry
(@Harry18780722) reported
@IGClientHelp hi...the tools on.the App is not working...please help@@
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 5/5 by what clearly is a lethargical approach to the handling of this appropriately raised complaint & inanely expect small retail clients to lose money waiting for a response? This is not good enough IG, your actions are contrary to what is supposed to be a professional outfit.
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Andy Knight
(@AndyAKnight1) reported
@IGClientHelp Is there an issue?
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp is your app down? I can't login?! It says 'this platform is currently unavailable'
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darlocst
(@darlocst) reported
@IGClientHelp Is there a platform issue with RSP quotes on some UK stocks? I'm only getting WINS quote on some shares
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Mitch
(@Mitch9896) reported
@IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.
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Argi Gounaris
(@ar_gou) reported
@IGcom IAM down? What happened to no deploy Fridays? :D
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 1/1 On Jan 16, 2021, 3:10 PM, I lodged a formal complaint with IG via email relating to a sudden price increase that disrupted my workflow without any prior notification whatsoever. This created disruption across all currency pairs I was working with & as a consequence of IG's
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Andrea Stragiotti
(@AStragiotti) reported
@IGClientHelp it's two hours I am on a queue on the phone to get support! Can you call me?
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Kaushal
(@kapneil) reported
@IGClientHelp - cannot login on iPhone app.
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