IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Bob
(@Bob05824416) reported
@IGClientHelp hi I get an an unexpected error message when trying to log on this evening..........I was fully operational this afternoon.......if status page indicates everything is operating ok.
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Jason Hennessy
(@JasonHennessy6) reported
@IGClientHelp The spread value does not show in the web platform for all instruments particularly stocks Is there an issue as it shows on mobile
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Rasitha Leelasena
(@rasithal) reported
@IGcom your support is appalling. I have a query re trailing stops. Pls DM me
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wrhhn hgbjhbb
(@lasch111) reported
@IGClientHelp Hello help team, I have a question Why is there no positioning tool which shows me my P/L, like where my StopLoss and Profit taking is before I am about to take a trade?
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Paul Newman
(@pauln241) reported
@IGcom I love your OLED TV's, but please fix the issues with C9 OLED, Atmos lag when going from Xbox to TV then TV to AMP and only 06Hz Dolby Vision. or could I trade my C9 for new OLED TV to fix issues? I can buy another one as I also have a B6 OLED. Thanks.
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Charles Oakden
(@darkkhorse42) reported
@IGClientHelp I would believe this to be sincere if you had contacted me via direct message so I could reply securely. Simple issue of transferring some money - one week later and despite promises from customer services still not dealt with. Window dressing for @TheFCA ?
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AgedTrader
(@AgedTrader) reported
@IGClientHelp ProRealTime not functioning correctly this weekend....Loads older version.....virtually useless...this is following IG's Friday night maintenance scheduled work. Is there a correlation?
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Zara
(@zarazaib1) reported
@IGClientHelp @IGcom Honestly I’m on the verge of doing that! They have zero customer service! What is wrong with you people? If you don’t have enough people then hire me! Lol
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AndY B
(@Bowen85AI) reported
@zarazaib1 @IGcom @rosbergxracing They lock you out of live trades with no warning, stop you opening new positions to hedge your bets and lock your stop loss so you can’t lower it to rife out the manipulation. Spread betting. Market volatility they said. Platforms crashing like stock cars but we don’t have issues
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rbiggs
(@illgetugadget) reported
what a joke by #AAL today, given shareholders these Thungela shares; they aren't even posted to my account by @IGClientHelp and they are already down by almost -50%... 🤬 nice perk then lol
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, Need urgent assistance logging in after changing phones, no one answering on your help desk
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp @IGcom an utter disgrace in terms of customer service. Haven't been able to trade on my account for over a week due to an unknown reason, missed a number of trade opps yet nothing but false promises & excuses from IG to resolve. Empty apologies!
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Connor
(@connor607) reported
@IGcom @IGClientHelp having technical issues with the App once again, 30 minutes on the phone and still not answered, think it’s time to find a new platform, IG is junk
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WheelieDealer
(@wheeliedealer) reported
My mate @ZJS_Ret has spoken to @IGcom and it is possible to create up to 5 partitioned Accounts under the one Login !! I'm so pleased and I can get my New System Test started very soon (assuming I can figure the tech out but looks easy). Thanks Zyg !!!
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Connor
(@connor607) reported
@IGClientHelp Got through after 45 min and issue resolved
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