IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Berlin | 1 |
| Southwark, England | 1 |
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Whats up with you lot live chat nobody there call sent in circles 3 days to tell me passport photo blury when its not. No DM reply technical issue since Friday trying to upload proof of address. Yet im told your mustard...4 days and still no closer to account/OPEN
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Shirody (@shirodystore) reported@IGClientHelp I wonder if you guys can help me change my name to include my middle name (as seen on my passport) on my IG account? The account ID is STPLB. I've contacted your rep Mr. Zhu on Monday for this matter but hasn't received anything since. Thanks
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AndY B (@Bowen85AI) reported@IGcom @advfn What a joke. How this has happened is beyond me. Still waiting for my money back from the problems your platform caused on the 28th jan. #Criminal
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Ed Poole (@_ewp) reported@IGcom AirBnB’s intraday charts are non-existent - they skip from Tuesday to Thursday? Any fix?
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AndY B (@Bowen85AI) reported@tooshrt @IGClientHelp I’ve had nothing but problems with IG cost a lot of money and they just ignore you. Criminals
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Kerryn Hooper (@kerryn_hooper) reported@IGClientHelp can’t seem to get through on the online chat. Is all okay? Or is there a better way to get help please.
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Gearoid (@Nivag01) reported@IGClientHelp #help it's a disaster every time I progress a chat on your system it gets to a point and your agents end the conversation. What the he'll is going on. Its bad enough your shutting all our accounts
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Ja (@Ja_Yue) reported@IGClientHelp where can I find the live chat for support? I'm having issue accessing my account.
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Ben Keeling (@BenKeeling2) reported@IGClientHelp The detailed report section on ProRealTime V11 is not for myself and a number of other users on your community forum. There must be an issue on your side.
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GoLive (@GoLive03796541) reported@IGClientHelp : Disappointed in your client service. Trying to reach your team for last 24 hours regarding transaction of 5K. There is just no response. Its so frustrating.
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Jonathan du Preez (@AfcJono) reported@IGClientHelp @IGNUK Hi can someone urgently help me I have been waiting for my address to be validated for almost two weeks to open my account!
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Who (@the_hypnos) reported@IGClientHelp I've been trying to contact customer services for the past 48 hours, more than 7 hours waiting in a queue but no response, and all I want to do is simply deposit to my new account. What is going on?!
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Jazz Gill (@jazzgill8) reported@IGClientHelp Really upsetting i sent all my documents then no reply and you said dm us which i did on the 12th March and you said we will be back shortly we are just finalising your pro account today email saying my pro account application has expired? Why such a bad service to a good client?
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Rajeev Kochhar (@jeev_ko) reported@IGClientHelp My position was closed in error by your system last Wednesday and I still have not had anyone email or message me with a resolution???
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Ed Poole (@_ewp) reported@IGClientHelp @IGcom AirBnB’s intraday charts are non-existent - they skip from Tuesday to Thursday? Any fix?
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