IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Portsmouth, England | 1 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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x2da4
(@x2da4) reported
@Djrtrading @IGClientHelp It is still happening regularly and it somehow seems to happen at the worst time. What is the status of the fix?
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PalmOlive
(@Palmolive76) reported
@IGClientHelp @ichiandscratchy Server problem: status code: 500, reason: Internal Server Error - this keeps happening when using the API, what's triggering it please?
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peter out.
(@peterhorsman3) reported
@IGcom Are you able to fix card deposit issues. Ig suck.
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markwoodward
(@markwoodward) reported
@IGClientHelp is the site down?
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cp
(@cp1889) reported
@DonaldPond6 @IGcom I don't understand that, sorry. You're still investing in a business where management have done a bad job and feel the need to evade retail? Directors are always held to account when up for re-election.
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Vince Silva
(@foxy_vince) reported
@IGClientHelp @ichiandscratchy The issue with the charts is still not fixed after 6 days. The DAX has frozen twice already this morning.
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Harald Hadrada
(@HaraldHadrada2) reported
@Smudgedann Not @IGcom Slow as sin on BSFA that with Aquis its losing that number one spot
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Ian Walsh
(@walshib98) reported
@IGClientHelp speaks volumes for the company that the only only email or phone support you have is for new accounts........
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Rathean
(@Rathean2) reported
@InvestorMidlife @jon_audis Lucky you, @IGcom still yet to sort out the #POLB in specie allocation. I've had in-specie before I remember being bang on the date with no issues... is this an #ORPH fudge up? Was I just lucky last time!?
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Ignore the PRT idea above - the IG platform's chart drawing/updates have just frozen again for a minute and PRT was no longer running. Both the app and web platform show the same gaps in data, so this is a significant issue.
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_Nick
(@NickyB_london) reported
@IGClientHelp odd spike up on eurjpy with mt4. Can't be real - looks like a decimal point issue
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Sam Bank
(@Bankbeats) reported
@IGcom every time i call your customer support number - any option it disconnect. Could someone call me?
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Let's talk
(@carpediem084) reported
@IGClientHelp im so confused to how am I suppose to verify a. Add of mine that was lost? I need help ASAP
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Two Cents
(@OtherTwoCents) reported
@IGClientHelp, @FT @FXFinanceFeeds Just want to voice my frustration with IG on their complete lack of coordinated customer service, support and indifference to issues. You are refusing to close trades with a guaranteed close option via your APIs. This is plain wrong!
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Ed1Mil
(@Ed1Mil) reported
@IGcom Hi. Any reasons why price alerts arent working? Had this issue all week now. Annoying
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