IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 3
Basingstoke, England 1
Brandenburg an der Havel, Brandenburg 1
Hannover, Lower Saxony 1
Stade, Lower Saxony 1
Berlin, Land Berlin 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • eyeofdtigeerr eyeofdtigeerr (@eyeofdtigeerr) reported

    @FadeMeIfYouCan @IGcom Bleeding this weekend true… depends i guess if we get some good news soon but looking like a gap down

  • kev123703 Mr K.A.A (@kev123703) reported

    @IGcom @IGcom @IGClientHelp what’s with your mobile app? Loading charts from the ticket screen isn’t working u less you press and hold charts looks like y’all need to fix some of the bugs

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @IGClientHelp If you are really working on this, perhaps you can give a semi-detailed list of events etc. you have accomplished over 4 months and how much lag time you have in your performance before there is any movement in this issue. I'm watching paint dry faster.

  • im_thesupreme the_supreme (@im_thesupreme) reported

    @IG_US @IGcom @IGSquawk I tried to withdraw.. but nothing just happened.. I haven't received money nor it's deducted from account.. please help.

  • FadeMeIfYouCan Fade Me if You Can (@FadeMeIfYouCan) reported

    @eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?

  • kaz3366s Kaz$ (@kaz3366s) reported

    @IGClientHelp Hi, opened an ISA account couple of days ago, still unable to purchase US based shares. Couldn't do form online because of some technical error. I have already emailed signed W8ben form yesterday, absolutely no response and account still not working #thisisslow

  • im_thesupreme the_supreme (@im_thesupreme) reported

    @IG_US @IGcom @IGSquawk I faced issues when I was trying to withdraw more than deposit in One broker.. I felt like Fraud.. What about IG? Can I withdrawn more than deposit? Especially for INDIANS..tell me pls

  • keya5000 keya5️⃣⭕️⭕️⭕️ (@keya5000) reported

    @IGcom @Bluebear103 @IGcom poor service. No excuses. Just get it sorted.

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @saint1966 @IGClientHelp @ProRealTime Insert generic ‘we are working on the issue’ statement here. Just don’t put a date on it and it can be drawn out for months like the data issue.

  • OGBRUHBRUHDOF Nadi (@OGBRUHBRUHDOF) reported

    @IGcom is there an issue with your servers as I havnt been able to log on

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @IGClientHelp This is now more than 2 months that you cannot keep your data running on PRT, all of which you said you were implementing a fix a month ago. How many clients will need to leave before you listen and hand on the 'useless' award to someone else? @ProRealTime

  • janixmila jan.x (@janixmila) reported

    @IGClientHelp Hi. I was unable to log into my account as for some reason it is locked and even when I reset the password it still says it is locked. I made another account and still can't login because it shows a login failure. I've been trying to login for months. help please

  • BarryLe62234850 Barry Lewis (@BarryLe62234850) reported

    @IGcom what’s the problem with the lagging on the app thought it was my internet but been going on since yesterday at different places 🤷

  • jakroos Jacques Roos (@jakroos) reported

    @IGcom most unprofessional service I have just experienced

  • Victoria8300 Victoria (@Victoria8300) reported

    @scoot3r83 @IGClientHelp I left IG 2 months ago and went to trading view because of this issue. The customer support is basically non existent, so frustrating! It's a shame because the scans you can code on prt are awesome. I hope you have some luck getting it fixed soon!

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