IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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britney
(@britney39820980) reported
@IGClientHelp hello, i'm not able to log on to my IG account, i get an unexpected error. please advise
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Simon McDonnell
(@Si_macc) reported
@IGcom still waiting for an email response from your transfers department regarding my ISA transfer. It it was a problem your end so expecting it to be sorted asap. Can't get hold of anyone in your transfers department, I was told to call 020 7633 5569, is this right?
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@cperkin99 @LondonSouthEast If you compare LSE's poor performance, with IG's direct anti-client behaviors, gives you something to look at. One doesn't server investors so well, the other acts directly contrary to the interests of investors (their clients). @IGClientHelp Could not deal with IG again, ever.
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shak
(@shak_m) reported
@IGcom worst ever customer service. On hold for over an hour and then get cut off. Waiting for my shares over 2 weeks still nothing. How do you operate
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dan white
(@fangol92) reported
@IGClientHelp I cannot transfer funds from my share dealing account into my ISA as it incorrectly says 0 available, please help!
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Harald Hadrada
(@HaraldHadrada2) reported
Right cant be assed with last 30. Good week but markets looking or aim market is looking wishy washy in general. Roll on next week and please @IGClientHelp help me get my III to IG transaction moving. Ile bring loads of new pi with me after.
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Aashish
(@Aashish18770606) reported
@IGClientHelp waiting on the support call for over an hour, is someone ever going to answer??!! I need to withdraw money from my account
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Larus
(@MrLarus) reported
@IGClientHelp Thank you. The numbers on your app don't respond in anything like a reasonable time for placing a trade, but I was given a direct line by a fellow investor. Your service frankly is crap at the moment.
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John Thornton
(@HakePirate) reported
@IGClientHelp trying to do a cash ISA transfer. Chat does not work properly, when I telephone no help is provided, just fobbed off. You received cash from other provider 30/3 but nobody will check what is going on. Have emailed a few times, but no progress.
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Gareth Williams
(@williaga) reported
@IGcom can you please tell me HOW I get in touch with you people? My account is locked for some reason but nowhere can I see a way to get help..... This is ridiculous!!!
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David O'Neil
(@David1IL) reported
@IGClientHelp What is the point of having an online platform if I need to call and request a stock? This was the first day of trading on the ASX after IPO. Thought it might just be in the list along with all other stocks. Similar issue the previous day with Delorean.
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Craig
(@sliboy) reported
@dontdelay @IGcom I just assumed it was only covered by £85k fscs. So its a lot to loose over that if all goes bad and something has happened to nominee account. Hence why my sipp is with one provider isa with another and trading account with someone else.
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Dan Bennett
(@DJBennett_djb) reported
@IGClientHelp hi I'm having a weird issue where I can't go back beyond before 2020 on my workplace charts. Can you advise
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Andy Penson
(@Andy_Penson) reported
@IGClientHelp I have been trying to get hold of you guys to finalise a rights issue order but have been on hold for an hour. The live chat has been unanswered too. We are told to call but we can't if we're not answered.
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shak
(@shak_m) reported
@IGcom Doesnt mean you cut me off? The questions i have do not get answered in your faq. You are witholding my shares for an invalid reason. And your support is useless and shocking. Just constant lies of getting back in contact with me.
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