IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Yups
(@Dannystorer) reported
@IGClientHelp is it possible to buy otc stock on this platform? Tried searching community for answers but it is still down
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JamesBishop83
(@Bishop83James) reported
@IGClientHelp trying to deposit money but get an error saying card payments not accepted and to call, been on hold over 25mins!? Giving up, what’s going on?
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AIM Raider
(@aimraider) reported
@IGClientHelp This was not responded to by @IGClientHelp so no further forward. The same as when I enquired via email. Sadly this is what IG help desk has become.
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John
(@John57515062) reported
@IGClientHelp Anything? This has been down over a week!
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• •♛ Monarch ♛• •
(@monarch_uk_) reported
@chriftC @IGClientHelp I've had the same issue and was unable to close my position causing me to miss a profit and endure a huge loss instead. But according to their support team 'they aren't having any technical issues' and can't help any further. So, if their system plays up and you lose money, tough
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• •♛ Monarch ♛• •
(@monarch_uk_) reported
@IGClientHelp your system froze, didn't allow me to close a position, everything blacked out, went down, didn't let me close then either, went further down and finally closed.. but according to your staff, you are not having any technical issues and cannot help. Absolute joke
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Lawrence Adisa
(@LawrenceAdisa) reported
@IGClientHelp I withdrew my funds...IG is the worst.
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luosheng
(@Chocolatehhhhhh) reported
@IGClientHelp Yes,after that it need me to wait for 24h. Until now When I log in my account it tells me my id is not belonging to any account, but if I go to" forget password" it shows the account is already exist.I haven't entered my ins yet!I don't know why.Please help me.Thanks
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AshaRSG
(@RsgAsha) reported
@IGClientHelp how long does it take to fix IG community
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AshaRSG
(@RsgAsha) reported
@IGClientHelp when will IG community come back up please it’s been down for days and days
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Simon Lee
(@mok8674) reported
@IGClientHelp @Dannystorer Market manipulation ? Or you have money problem?
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Dmann888@gmail.com
(@twmn888) reported
@IGClientHelp can't login, when can get it can't see full screen of positions. Moved from phone to ipad, won't let me log in at all. Went to create different account to get more trading practice, verification error. Nothing is working properly
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Simon Lee
(@mok8674) reported
@IGClientHelp 2/ a platform can not handle high volume of traffic is not safe and it is possibly down again if there is higher volume again and people won’t able to trade and it will cause loss for someone.
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disposableaccount
(@disposableacc13) reported
@IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help
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Barry Lyndon
(@BarryLyndon1916) reported
@IGClientHelp been waiting over a week for my account to be verified, can you please help?
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