IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 5
Hannover, Lower Saxony 1
Stade, Lower Saxony 1
Berlin, Land Berlin 1
Hamburg, HH 1
Sydney, NSW 1
Lienz, Tirol 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Rooky_Trader RookieTrader (@Rooky_Trader) reported

    @IGClientHelp Your site is down guys?

  • modges_m M@H (@modges_m) reported

    @IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?

  • Rooky_Trader RookieTrader (@Rooky_Trader) reported

    @igcom - is your site down, guys?

  • lblack001 liam black (@lblack001) reported

    Great service from @IGcom I had a problem with my account and they called me back the next day and sorted it over the phone in 2 min, more reasons to be leaving Etoro. Thanks 😎

  • EzIntenso Dr Ezzy 📈💰🚀🤑 (@EzIntenso) reported

    @nigelpm_uk @IGClientHelp They work against the retail investors to cover hedge funds asses. And the platform is down on top of it. ******* ****.

  • SterlingHappyTM TM (@SterlingHappyTM) reported

    @IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!

  • Eggy_benny Benedict Gong (@Eggy_benny) reported

    @IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?

  • nathanaeltrader Nathanael Allen (@nathanaeltrader) reported

    @IGClientHelp Your platform is down and won’t let me close out some positions which is costing me money, please help.

  • JyaireSax Jyaire Sax (@JyaireSax) reported

    @IGClientHelp Can someone please help. I've been trying to activate my account for days now.

  • DorinSymon Dorin Symon (@DorinSymon) reported

    @IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!

  • NMA138 M.A (@NMA138) reported

    @IGClientHelp hi no one seems to be picking up the singapore helpline at 1pm singapore local time on a workday. Does the help desk close for lunch by any chance?

  • jaxx7048 jaxx7048 (@jaxx7048) reported

    @IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.

  • jbrierley1 James Brierley (@jbrierley1) reported

    @IGClientHelp Platform down

  • qamar_hussain1 Qamar Hussain (@qamar_hussain1) reported

    @IGClientHelp I received a reply & the excuse was abominable, I require a remedy for the lack of communication & communication in a timely & effective manner before you even contemplate doing anything that effectuates my live account, it's an outrage & damn right unprofessional!

  • itsgregcostello Greg Costello (@itsgregcostello) reported

    @IGClientHelp what about all the other issues that are not resolved?

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