IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 4
Berlin, Land Berlin 2
Kassel, Hessen 2
Brisbane, QLD 2
Hechingen, Baden-Württemberg Region 1
Nortmoor, Lower Saxony 1
Watford, England 1
Camberwell, England 1
Bad Dürkheim, Rheinland-Pfalz 1
Solingen, NRW 1
Bremen, Bremen 1
Frankfurt am Main, Hessen 1
Munich, Bavaria 1
Flensburg, Schleswig-Holstein 1
Carlisle, England 1
Mering, Bavaria 1
Paignton, England 1
Saint Petersburg, Sankt-Peterburg 1
Hamburg, HH 1
Oslo, Oslo County 1
Hackney, England 1
Walthamstow, England 1
Köln, NRW 1
Paris, Île-de-France 1
Edinburgh, Scotland 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • milbshake milbshake (@milbshake) reported

    @IGClientHelp Thanks. Also as of today, the platform is lagging on prices (1-2 secs - I have 2 accounts so can verify one from the other) and more imp the positions are out of date - they don't update, needs refresh every time. This happened before last year, can your team please fix asap. thx

  • MatthewSpurr MXTTHΞW ☮️ (@MatthewSpurr) reported

    @IGClientHelp are you legally allowed to undo closed trades if you've allowed the trade to be placed and gave no prior written warning of issues or restrictions? Is that legal? #Zinc #Nickel Please link me the relevant bit in the Terms if you wouldn't mind. Thanks

  • nadiamariahill nadiahill (@nadiamariahill) reported

    @englandcricket @IGcom to win that game because now yet again another pitch to sort west indies and winning the toss and changeing a bower some players and the captain for west indies should of been banned for the slow over rate in the last game england captains have been

  • mischajaja mischa (@mischajaja) reported

    @IGcom @advfn 5000 followers. Wtf are you taking credits for

  • minnesotastu Stu (@minnesotastu) reported

    @englandcricket @IGcom A truly awful team

  • ClewesStephen stephen clewes (@ClewesStephen) reported

    @englandcricket @IGcom Awful,here we go again.

  • willggolfing Will Good (@willggolfing) reported

    @englandcricket @IGcom This is the issue in the last 15 years we haven't produced any world class opener. (Cook 07 Strauss 05) It's an art and the top of the order have 0 confidence. Might as well open with Roy/ Bairstow couldn't be worse than this. Have to be realistic this will take 5 years to fix.

  • nepalruckus TRADER NEPAL (@nepalruckus) reported

    @kit60992185 I liked IG for a while & they pissed me off by increasing spreads for #DAX40 without any notice or warning. I am looking to move my account and my research continues on where to move. @IGcom. Since it is bad behavior, I do not recommend you use them.

  • rest64 Gareth Powell (@rest64) reported

    @englandcricket @IGcom So here we go again! Do we never learn? Crawley cannot play a straight bat consistently to a straight ball. He is simply cannon fodder to any good bowler. Lees plays down the wrong line and Root leaves a well pitched up straight one off his back foot.

  • GrowthStocksUK Alex (@GrowthStocksUK) reported

    @IGClientHelp IG another platform that has no idea of customer service. Deposits easy to make but withdraws impossible. 3 days now of following their instructions and I still cant get to my money. Tried calling but no luck with that either.

  • NHGambler NottingHillGambler (@NHGambler) reported

    @IGClientHelp ok I think I have my answer. Your "US Fang" index looks to be tracking $NYFANG. However the official index is down only 3.5% today (from a friday close of 5663). So not sure why it shows -8% on the IG platform.. maybe a bug?

  • B_SandhuLondon Bill (@B_SandhuLondon) reported

    @nepalruckus @IGcom Damn these people !!

  • rhoml Nick's Pizza (@rhoml) reported

    @IGcom we need to talk, the MFA application is terrible from a UX perspective.

  • nadiamariahill nadiahill (@nadiamariahill) reported

    @englandcricket @IGcom maybe england should of bowled first or it needs a new captsin and root should step down and less they should stop playing at the moment and untill they sort them selfs out but it looks like root got the toss wrong and should of bowled first and bat better

  • bilhas86 bilhas (@bilhas86) reported

    @IGClientHelp IG app crashed so I contacted IG chat to fund my account, I was told she cannot help, later she called still incompetent wasted my 26 minutes. my account was in liquidity. IG is not accepting their debacle customer service. this is shameful and embarrassing,FIX-IT

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