IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Dmann888@gmail.com
(@twmn888) reported
@IGClientHelp can't login, when can get it can't see full screen of positions. Moved from phone to ipad, won't let me log in at all. Went to create different account to get more trading practice, verification error. Nothing is working properly
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disposableaccount
(@disposableacc13) reported
@IGClientHelp I have tried to deposit money into my cfd account and twice now it has said "unauthorized request, please close browser and navigate back to app" (I don't know if that's the exact message). Please help
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Sedo
(@FrancisGane) reported
@IGClientHelp Hi. I've emailed over an issue on a trade that didn't close and chased up multiple times. Can you help?
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JamesBishop83
(@Bishop83James) reported
@IGClientHelp trying to deposit money but get an error saying card payments not accepted and to call, been on hold over 25mins!? Giving up, what’s going on?
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lacaprica
(@RLacaprica) reported
@IGcom Will you allow existing customer to add to their EXISTING position of GameStop more shares? Why I need to wait 300 years to be able to trade GME again? The volume is incredibely low for this stock at the moment. Please, allow me to trade!
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John
(@John57515062) reported
@IGClientHelp Anything? This has been down over a week!
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TraderTits
(@TraderTits) reported
@IGClientHelp they've shut down the opportunity to play long positions with so many shares you only can close on certain stocks; a form of market manipulation or what ?
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Garry
(@Garry27977708) reported
@IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.
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luosheng
(@Chocolatehhhhhh) reported
@IGClientHelp Yes,after that it need me to wait for 24h. Until now When I log in my account it tells me my id is not belonging to any account, but if I go to" forget password" it shows the account is already exist.I haven't entered my ins yet!I don't know why.Please help me.Thanks
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Lawrence Adisa
(@LawrenceAdisa) reported
@IGClientHelp I withdrew my funds...IG is the worst.
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disposableaccount
(@disposableacc13) reported
@IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help
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allwired
(@allwiredtv) reported
@IGClientHelp after 2 months trying to transfer my accounts, 1 account sorted after 6 weeks. 2nd account still in limbo with missing shares. On hold daily for 1 hour+ and get busied out. How do customers contact you?? Even a complaint letter 3 weeks ago with no result.
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iwantlofi
(@iwantlofi) reported
@IGClientHelp What is going on? Been waiting for verificaiton. It says a couple of hours but i've been waiting for days. Please help me out here Just let me know if the verification has been declined or what, so i know how to progress. Looking forward to your reply TMK.
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M
(@mattnificent01) reported
@IGClientHelp Help please! Having issues logging-in into my account. Many thanks
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍
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