IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Aashish
(@Aashish18770606) reported
@IGClientHelp waiting on the support call for over an hour, is someone ever going to answer??!! I need to withdraw money from my account
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Sasuuni
(@Sasuuni) reported
@IGClientHelp I sent you a DM on Friday after days of not being able to contact customer support via phone, can you reply?
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dan white
(@fangol92) reported
@IGClientHelp I cannot transfer funds from my share dealing account into my ISA as it incorrectly says 0 available, please help!
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick. The name in my IG account @profamazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick Aning. The name on my IG account @prof_amazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please.
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Harald Hadrada
(@HaraldHadrada2) reported
@IGClientHelp Getting silly now my post arrived last Wednesday and transfer process not started. I was told yesterday nobody had been to the post room for days but would go now. Common this is not good service so far.
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shak
(@shak_m) reported
@IGcom Doesnt mean you cut me off? The questions i have do not get answered in your faq. You are witholding my shares for an invalid reason. And your support is useless and shocking. Just constant lies of getting back in contact with me.
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John Thornton
(@HakePirate) reported
@IGClientHelp trying to do a cash ISA transfer. Chat does not work properly, when I telephone no help is provided, just fobbed off. You received cash from other provider 30/3 but nobody will check what is going on. Have emailed a few times, but no progress.
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graftkicks 👞
(@dangrafty) reported
@williaga @IGcom Hello go message Daniel_hacks001 on Instagram. He helped me in getting back my account, this support system sucks mate
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HH
(@HH11965784) reported
@IGClientHelp need you help with Forex for GBP/USD - chart is not updating properly since last Thursday - very slow and candle movement even on 10min chart is not consistent. Orders do not transition to Positions.
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KrediKings
(@KrediKings) reported
@IGcom @IGSquawk can anyone give me some contact details to speak to someone about my account? customer service? anything?
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Alejandro Pintado
(@PintadoAle) reported
@IGClientHelp I have emailed already and I was told IT is aware and to wait for a fix. It seems the platform doesnt like GTC orders and I need to cancel them and put a new one in or the platform breaks.
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Gareth Williams
(@williaga) reported
@IGcom can you please tell me HOW I get in touch with you people? My account is locked for some reason but nowhere can I see a way to get help..... This is ridiculous!!!
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@fckisam1676 @IGClientHelp Do not deal with IG. Don't give a f--k about clients and customer service is SH1-E.
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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