IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Leer, Lower Saxony | 4 |
Berlin, Land Berlin | 2 |
Kassel, Hessen | 2 |
Brisbane, QLD | 2 |
Hechingen, Baden-Württemberg Region | 1 |
Nortmoor, Lower Saxony | 1 |
Watford, England | 1 |
Camberwell, England | 1 |
Bad Dürkheim, Rheinland-Pfalz | 1 |
Solingen, NRW | 1 |
Bremen, Bremen | 1 |
Frankfurt am Main, Hessen | 1 |
Munich, Bavaria | 1 |
Flensburg, Schleswig-Holstein | 1 |
Carlisle, England | 1 |
Mering, Bavaria | 1 |
Paignton, England | 1 |
Saint Petersburg, Sankt-Peterburg | 1 |
Hamburg, HH | 1 |
Oslo, Oslo County | 1 |
Hackney, England | 1 |
Walthamstow, England | 1 |
Köln, NRW | 1 |
Paris, Île-de-France | 1 |
Edinburgh, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
$5778 (@WahyuWicaksan17) reported
@CoinDesk @IGcom @Tanzeel_Akhtar Help me 🙏🙏🙏🙏 I bought CRO at a price of $ 25 dollars 😭😭😭😭 help raise the CRO price again to $ 25 dollars🚀🚀🚀🚀
-
Jam4U (@Jam4u_75) reported
@SilentNinjaDude @sharesearch_ I consolidated select ones into one SIP with @IGClientHelp - took ages (not IG's fault, but the incumbent Pension Administrators have a very slow process).
-
Garry (@Garry27977708) reported
@IGClientHelp You have the most appalling customer service. No point sending you a D.M, that won't change anything.
-
Monte M (@Montage512) reported
@nickcawley1 @DailyFX @IGcom Apparently write these articles with no real information why the crypto market crashed. F2 mining pool dumped btc into the market. Probably because bitcoin futures are up on Friday. Second there was a flash crash on Kraken that plummeted the prices further and that caused panic.
-
Tony B (@TonyBonnerChef) reported
@IGClientHelp Been trying to withdraw for 2 days...I've emailed. The phone service is seemingly inadequate.
-
Craig Holland (@CraigHo62125246) reported
@IGClientHelp I signed up for an account today and now I can’t access it. It’s saying my password is incorrect. Can you help?
-
El Fern (Taking the P*ss) (@BucklerFern) reported
Either that, or IG is having some 'issues' that are unclear. Something is not adding up here. @IGClientHelp @IGSquawk
-
Mike James (@mikejamesone) reported from Barnet, England
@IGClientHelp been on hold on the phone for over 1 hour. This is really bad compared to an average wait time of a few minutes for many other brokers As you're one of the largest brokers in the world, why is this the case?
-
Mike James (@mikejamesone) reported
@malinda63998104 @IGClientHelp i waited on hold for over 1 hour! why no phone help?
-
Allik (@since1982) reported
@eToroService It's everyday the same. "Could not open position". While orders on @IGcom passed flawlessly. May be you should get in contact with them for some help.
-
Peter Molloy (@PeterOMolloy) reported
@IGClientHelp @steeve_inv Terrible company closing positions come Friday with no notice
-
NamTab (@NamTab70369080) reported
@IGClientHelp @HFlipster I have had the same issue all day. Open positions that I cannot see and right now I have a position open that I can see but can't amend my stop loss. I amend the level on the chart and then it just bounces back to where it was.... Not good honestly. I can't stay with IG
-
Mr Kipling (@conradcarter66) reported
@MBdaytrading @WShak1 @IGcom I can tell you I told them exactly what I think. It’s bloody sharp practise, at best. The worst is I know some had this list LAST WEEK, giving obvious advantage.
-
AnnRaj (@anandhinagaraj) reported
@IGClientHelp have been trying to discuss about the new margin requirements for plus 500 since Monday without success. can you help pl
-
Josh (@Josh21318170) reported
@IGClientHelp Hey, I need to find out my account manager's email address. Something went wrong and now I have absolutely no way of contacting them unless they contact me first. I will give you more details in DM's if you're able to help me out