IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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fabios
(@fabios23639271) reported
@loveisaduel @IGClientHelp @IGClientHelp need help can somone call?
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Richard Nell
(@RichardNell5) reported
@IGClientHelp I funded my international account for the first time on 25 May and the funds are still not reflecting in my account. I also have trouble loading the proof of payment. What should I do other than sending a mail and wait for a reply?
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kanayo
(@hkk456) reported
@IGClientHelp Now no problem I am happy
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Rebecca Gill
(@divelizardwa) reported
@IGClientHelp Hi, why can't I talk to anybody in client help, I have been hung up on 5 times on the help phone line, I get you are busy, but this is beyond ridiculous!
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Zara
(@zarazaib1) reported
@IGClientHelp @IGcom Honestly I’m on the verge of doing that! They have zero customer service! What is wrong with you people? If you don’t have enough people then hire me! Lol
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Sean
(@sean_handle) reported
@IGcom "cannot login to account". You must call their support desk to troubleshoot login issues?! 47 minutes on hold and still no answer
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Zara
(@zarazaib1) reported
@IGClientHelp What does that mean? No one emailed me with instructions or anything and still waiting for that call back. Honestly at this point I think I should just withdraw out of ig! Super disappointed with the service
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🕗ontheup🕟
(@pjb2go) reported
@EstebanMaccers @MBdaytrading @IGcom I guess that works both ways tho, if u are scaling down a losing trade too?
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Marc MacConchradha
(@tambourciles) reported
@IGcom Just wondering if you're down for upgrades.. I still have a small account with you and doing eow checks. Usually I get a downtime email a few days ahead but I searched and can't see anything.
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AndY B
(@Bowen85AI) reported
@zarazaib1 @IGcom @rosbergxracing They lock you out of live trades with no warning, stop you opening new positions to hedge your bets and lock your stop loss so you can’t lower it to rife out the manipulation. Spread betting. Market volatility they said. Platforms crashing like stock cars but we don’t have issues
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WheelieDealer
(@wheeliedealer) reported
My mate @ZJS_Ret has spoken to @IGcom and it is possible to create up to 5 partitioned Accounts under the one Login !! I'm so pleased and I can get my New System Test started very soon (assuming I can figure the tech out but looks easy). Thanks Zyg !!!
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Charles Oakden
(@darkkhorse42) reported
@TheFCA @IGClientHelp oh the irony of being called IG Client Help. No help available, currently on hold for over half an hour AGAIN! still no answer. Simple issue, promised it would be resolved - not done yet
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Louise Heaton
(@Louise_Emma_H) reported
@IGcom are you down? Cannot log in
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Connor
(@connor607) reported
@IGcom having technical issues with the App once again, think it’s time to find a new platform, yours is outdated and unreliable
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Jason Hennessy
(@JasonHennessy6) reported
@IGClientHelp The spread value does not show in the web platform for all instruments particularly stocks Is there an issue as it shows on mobile
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