IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ken
(@Ken20026568) reported
@IGcom I’m using your device from Japan btw. There’s something wrong with your server probably. Sometimes it does not load at critical timings. I’ve seen other complaints on Twitter. If I or others lose money, YOU SHOULD COMPENSATE US. Please resolve the issue or you WILL lose clients
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x2da4
(@x2da4) reported
@IGcom @IGClientHelp Luckily I use other platforms as well...Can you guys fix your issues? Please?
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Shakeel
(@___shakeel) reported
@IGcom Dear IG, your system error shouldn’t by my loss. Please own up and do the right thing. Not letting us manage our positions all day? Refund!!
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Masqy
(@Masqy66) reported
@8XD23 @IGClientHelp Not working for me either!
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Alvin
(@AlvinSnS) reported
@IGClientHelp I am receiving the following error when trying to make an fx trade: "Sorry. You are currently restricted from opening any new positions on your account".
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luke heritage
(@l_uke325) reported
@SALAH_SZN3 @englandcricket @IGcom He is awful like gets out in the same way everytime
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Masqy
(@Masqy66) reported
@IGClientHelp @CrabInvesting Your platform is not updating prices. Please fix it!
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Arnav
(@leornav) reported
from
Guwahati, Assam
@MalikSh92493265 @englandcricket @IGcom Did i mentioned anything about Pakistan? I never told Pakistan is a bad team bt one thing u need to agree that whole team is dependent on 2-3 player.And one thing about rizwan he is a good player bt with this present strike rate he can't make team win.He is making one his record
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nadiahill
(@nadiamariahill) reported
@englandcricket @IGcom if only england did not allow pak to chase 200 down but england should of chased down 163 runs then they could of been 3 1 up in the series not 2 all why keep chopping and changing players they should of batted first in the last game
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HD
(@hartyd10) reported
@IGClientHelp I raised a case with custome support regarding pathetic IG mobile app. The app was not working on 26th August and I could not close some of my trades. I have sent many email and asked questions regarding the price levels etc but it has gone cold.
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Dezzer
(@DezzerChaChaCha) reported
@IGClientHelp Having technical issues again?!
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Mojo
(@mojahid_88) reported
@IGcom Mobile app still not working
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Equity Investments
(@EquityInvestme2) reported
@IGcom @IGClientHelp Can someone please tell TECH SUPPORT to fix the "% change" for #OBD #OxfordBiodynamics it is returning a zero % change for the last year!!!!!
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milbshake
(@milbshake) reported
@IGClientHelp Hi - Do you have details of the complaint dept - not the helpdesk. Client for 20yrs+, trying to resolve the trading issue on Tues. 3 calls and 2 emails later and radio silence. I think 48hrs is long enough. It's obvious this is not a priority. Need to escalate. Thx.
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Mani D
(@revandhes) reported
@IGClientHelp is website and app down ? I can’t log in
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