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IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Radstock, England 1
Kendal, England 1
Leer, Lower Saxony 1
Portsmouth, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp Are you going to help or not??

  • nuzhat30668111
    nuzhat (@nuzhat30668111) reported

    @IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.

  • MrMikeybong
    Mik (@MrMikeybong) reported

    @IGClientHelp for some reason my account is locked and i cant unlock it. Any help would be much appreciated

  • Shanna65180032
    Shanna (@Shanna65180032) reported

    @IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently

  • petrichorldn
    What? (@petrichorldn) reported

    @IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.

  • watchfulrabbit
    Watchfulrabbit (@watchfulrabbit) reported

    @IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?

  • cristianravalli
    Cristian Ravalli (@cristianravalli) reported

    @IGClientHelp Guys, I am really disappointed with you. You write about SPACs, it takes ages (2 weeks) to get an answer whether you split. And the answer is you don't because of a heavy workload? Why do you even advertise SPACs? Are you serious about your service?

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.

  • Bowen85AI
    AndY B (@Bowen85AI) reported

    @javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.

  • IceUnable
    ice_unable (@IceUnable) reported

    @IGClientHelp Currently in a call for 54 minutes to speak to an advisor. Is this the level of your customer support in 2021? Why are you falsely claim 24/7 support?

  • GPicklestein
    Gerald Picklestein (@GPicklestein) reported

    @IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?

  • aman0981
    Aman (@aman0981) reported

    Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools

  • Scrumpy222
    Scrumpy222 (@Scrumpy222) reported

    @IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?

  • hometraderross
    Ross 📈🚀🇬🇧 (@hometraderross) reported

    @MaqsDad Hargreaves is ****, closed mine down. Try @igcom

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