IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 2 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Callum Colman
(@CallumColman2) reported
@IGcom @IChronicle Youve got the manpower to tweet and article every 30mins but nobodys around to answer the damn phone?! Prorities people!
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Callum Colman
(@CallumColman2) reported
@IGcom Customer service advice, allow people to withdraw and also answer the damn phones, you should already know these. Its not tricky
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pixie
(@prc162) reported
@Fidelity_UK Worst customer experience ever. ISA transfer to @IGcom taken 4 months lost paperwork many times. Finally BACS transfer then cancelled and sent a Cheque in the post unbelievable. @Fidelity_UK living in the 80s. 🤡🤡🤡🎪🎪🎪
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Eddy edster
(@eddy_tedster) reported
@IGcom Will there be a Client Help account there too and if so will it be possible to get help unlike it seems to be on Twitter?? @IGClientHelp is always completely unresponsive
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Harald Hadrada
(@HaraldHadrada2) reported
@keya5000 @IGcom @ii_couk Its 2021 its not hard and tons want the service now not down the line. Time is money.
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Matt Skave
(@MattSkave) reported
@IGcom I wish this pistorious looking mofoker would **** off
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stuart
(@stuart06502042) reported
@IGClientHelp Can you help me, trying to trade KRBN.P but being told its a 'complex instrument and not eligible to be traded on my account'. I bought this 2 weeks ago and want to add more - can you help?
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Probably down another 30% soon. Patience
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Rudy65
(@Rudy65uk) reported
@IGClientHelp Hi, both my ipad app and laptop are blank on the trading days between 29th March and 12th April for the daily charts. I have closed down and reopened to no avail. Please can you suggest how this can be resolved. Thanks
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vincent
(@dagama1) reported
@IGcom They are awful people to deal with. My regret investing in this platform. Don't try it.
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juciano
(@liamrees_) reported
@IGClientHelp on hold for 40 mins now, locked into trade as stop loss amendments all being rejected on one stock, help?
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David
(@DaveyD95) reported
@IGcom Doesn't stop your live chat being unable to work out anything and then fobbing customers off saying they will email to help and then don't, doesn't inspire any confidence to switch fully to yourselves
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Blueflush
(@BlueflushUK) reported
@IGClientHelp This issue has still not been resolved - pretty poor to have such a widespread issue with your charts. Impacts all the backwards looking TA indicators.
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Trader Queen 👑
(@betrbiz) reported
@AOnung @IGcom Not a glitch. It's halted
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ADAMSKI-LSE
(@1980adamski) reported
@Hendi213 @IGcom Hi I'm currently trying to sort out my issues with them. Mine has come back today but obviously about 35% down so im trying to get compensated as was not my fault , I will keep you updated on the progress . What a bloody nightmare
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