IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Foley
(@JoeFoley84) reported
@IGClientHelp have not been able to sign into my account for nearly a week now. Password successfully changed, yet issue still persists. Have called and left on-hold for 50 minutes only to be cut off when someone finally answered - what's going on guys?
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David O'Neil
(@David1IL) reported
@IGClientHelp What is the point of having an online platform if I need to call and request a stock? This was the first day of trading on the ASX after IPO. Thought it might just be in the list along with all other stocks. Similar issue the previous day with Delorean.
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Riley Dular
(@DularRiley) reported
@IGClientHelp Need help with verifying debit card, is it possible for you to DM me?
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Michael
(@Michael99122071) reported
@IGcom Why can't I login to my account?
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Alejandro Pintado
(@PintadoAle) reported
@IGClientHelp I have emailed already and I was told IT is aware and to wait for a fix. It seems the platform doesnt like GTC orders and I need to cancel them and put a new one in or the platform breaks.
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John Thornton
(@HakePirate) reported
@IGClientHelp trying to do a cash ISA transfer. Chat does not work properly, when I telephone no help is provided, just fobbed off. You received cash from other provider 30/3 but nobody will check what is going on. Have emailed a few times, but no progress.
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AndY B
(@Bowen85AI) reported
@IGcom Glad I wasn’t spread betting with @IGcom on this. @AMCTheatres ALL OVER AGAIN. STEELING MONET FROM YOUR CUSTOMER. Nice one IG
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Rezu Chowdhury 🇬🇧🇧🇩
(@Rezu_c) reported
@JMahony_IG @IGcom Would be interesting to see which executive made that stupid comment?
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Law
(@lawrence01) reported
@IGClientHelp when is the "Common error" issue be resolved?
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Yanan Nara
(@YananNara1) reported
@IGClientHelp Dear , But in demo account it doesnt happen and i thought real accunt also same why there is difference between demo and real in this stock split issue ? Why in demo profit is shown for split from old price?
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Rohan A
(@rohanamonkar) reported
Hi @IGClientHelp I am unable to login to my account or get help on any of your helpdesk numbers.
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Ruben
(@rubenafo) reported
@IGcom @IGClientHelp Hi IG, customer support just confirmed me there are issues regarding the settlement of euronext stocks, any ETA of a fix for that?
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Yanan Nara
(@YananNara1) reported
@IGClientHelp why some of the CFD I can only go short but not able to go long? is it liquidity problem or what?
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St Martin
(@SaintMarTn) reported
@JMahony_IG @IGcom @JMahony_IG With the banking financial reports, is it advisable to still keep FTSE 350 Banks' trade? Is there a conviction to find grounds somewhere as support?
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AndY B
(@Bowen85AI) reported
@IGcom @VictoriaS_IG What to expect from IG. Steel your money, lock you out of open trades and lock your stop loss position. Then make you wait 8 weeks for a **** you not our problem.
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