IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 4
Basingstoke, England 1
Brandenburg an der Havel, Brandenburg 1
Hannover, Lower Saxony 1
Stade, Lower Saxony 1
Berlin, Land Berlin 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • sharkmares Mark Shares (@sharkmares) reported

    @crowthernrocke1 @IGcom I haven't got anything either despite numerous messages in the weeks and months prior @IGcom have been unbelievably useless even by their own crap customer service standards

  • jonatas245it Jônatas G. Martins (@jonatas245it) reported

    @IGClientHelp Well, I'd done that already - and in spite of what had been unsatisfactory support (both by lack of answer to my emails and, as shown in the screenshot, finding myself being suddenly ignored with chat support ending it abruptly before I could even finish typing)...

  • nrossett Nick Rossetto (@nrossett) reported

    @IGcom Hi guys LogIn problems at all?

  • ichiandscratchy Heikin Ash (@ichiandscratchy) reported

    @IGClientHelp Ignore the PRT idea above - the IG platform's chart drawing/updates have just frozen again for a minute and PRT was no longer running. Both the app and web platform show the same gaps in data, so this is a significant issue.

  • NadimHayek3 Dimmypoo (Nadim) (@NadimHayek3) reported

    @IGClientHelp Im locked out of account. Any help please

  • pankaj9996 pankaj kumar (@pankaj9996) reported

    @IGClientHelp I am Indian. I want to trade with I global. But due to wrong telephone number showing in your site, I an not opening the same, hence, legal support team address or number may be provided so that a live account may be open, please.

  • ceaser ceaser (@ceaser) reported

    I haven't seen this kind of a bad experience son far in finance industry. It has been more than 3 weeks can not withdraw money from your system, there is no clear instruction and responsible for cases, how you can claim that you are a leader of FX !!! @IGClientHelp

  • x2da4 x2da4 (@x2da4) reported

    @Djrtrading @IGClientHelp It is still happening regularly and it somehow seems to happen at the worst time. What is the status of the fix?

  • markwoodward markwoodward (@markwoodward) reported

    @IGClientHelp is the site down?

  • jonatas245it Jônatas G. Martins (@jonatas245it) reported

    @IGClientHelp ...I'd like to both suggest improvements in the support service for emerging markets, but also apologize as I definitely overreacted: just a few days later the money was fully in my account, and today (much to my total surprise) actually got a nice written letter...

  • Palmolive76 PalmOlive (@Palmolive76) reported

    @IGClientHelp Is there an issue with your API? Getting Server problem: status code: 500, reason: Internal Server Error

  • Woodywudpeck gin&pinklemonade (@Woodywudpeck) reported

    @IGcom @IGClientHelp @IGSquawk still no live price on website ac for share dealing #path now #DGI..awful customer service

  • shaunie233 shaun.russell (@shaunie233) reported

    @IGcom Down to crisis point thats where

  • foxy_vince Vince Silva (@foxy_vince) reported

    @IGClientHelp @ichiandscratchy The issue with the charts is still not fixed after 6 days. The DAX has frozen twice already this morning.

  • bilhas86 bilhas (@bilhas86) reported

    @IGClientHelp is your app down??? Ruining my day . Wish there was an email notifying about this???

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