IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Stuttgart, Baden-Württemberg | 1 |
| Brest, Brittany | 1 |
| Valence, Auvergne-Rhône-Alpes | 1 |
| Le Puy-en-Velay, Auvergne-Rhône-Alpes | 1 |
| Elne, Occitanie | 1 |
| Paris, Île-de-France | 7 |
| Annecy, Auvergne-Rhône-Alpes | 1 |
| Rio de Janeiro, RJ | 1 |
| Düsseldorf, NRW | 1 |
| Brisbane, QLD | 1 |
| Les Sables-d'Olonne, Pays de la Loire | 1 |
| Walcourt, Wallonia | 1 |
| Sarreguemines, ACAL | 1 |
| Gevrey-Chambertin, Bourgogne-Franche-Comté | 1 |
| Tours, Centre | 1 |
| Strasbourg, ACAL | 1 |
| Zwickau, Saxony | 1 |
| Sarrebourg, ACAL | 1 |
| Dendermonde, Flanders | 1 |
| Toulon, Provence-Alpes-Côte d'Azur | 1 |
| Edinburgh, Scotland | 1 |
| Elstree, England | 1 |
| Athens, Attica | 1 |
| Slough, England | 1 |
| Kettering, England | 1 |
| Bordeaux, Nouvelle-Aquitaine | 2 |
| Melbourne, VIC | 2 |
| Achim, Lower Saxony | 1 |
| Elbeuf, Normandy | 1 |
| Bad Kreuznach, Rheinland-Pfalz | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Aimless (@Aimlesstrader1) reported@IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on
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fundamentally its a bargain (@its_fundamental) reported@IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.
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Perihelion (@PeriHelion96002) reported@IGcom The platform's fecked. No help or communications to customers.
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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QuantumX (@QuantumStateX) reported@IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.
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Yoshiwatusi 𐤊 (@yoshiwatusi) reported@iKoppie @IGcom They doing the bitmex/coinbase cant login
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Humaira A (@BuksNCofy) reported@igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!
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DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
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Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
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STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
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OD2 Trades (@OD2Trades) reported@ggreynaomi @Molibar @IGcom sorry. down for me too
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nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
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james kiernan (@jameski07874400) reported@IGClientHelp can’t login via app or web ??
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Andy Smith (@andyajsmith1) reported@TheMoneySponge @IGcom App down too
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AK (@avinashkaware01) reported@IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.
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