IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 2
Basingstoke, England 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • notcolino Mr. Nyea - こりーの (@notcolino) reported

    @IGClientHelp @pione3r Can you please answer the question. When will we be able to buy (open) positions again on $AMC? @TheFCA should be investigating what you're doing. I have already moved my business elsewhere because of your dishonesty and lack of help.

  • AntonSnitch9 Anton Mitchell (@AntonSnitch9) reported

    @IGClientHelp My account is locked. I have reset my password multiple times but still cannot login. What is the process to recover my account? I've sent numerous emails with no response.

  • DeWayneHensley Ride Safe With Us LLC (@DeWayneHensley) reported

    @IGClientHelp MT4, Trying to place trade. Continue to get error “off quotes” , help PLEASE

  • GPicklestein Gerald Picklestein (@GPicklestein) reported

    @IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?

  • watchfulrabbit Watchfulrabbit (@watchfulrabbit) reported

    @IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on

  • heshambarr hesham barr (@heshambarr) reported

    @IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.

  • Pellyiss Barry evans (@Pellyiss) reported

    @gregsecker @IGcom I had the same problem thew month’s back stick two your own brokerage Greg

  • MrFadedGlory23 M R F A D E D G L 🖤 R Y (@MrFadedGlory23) reported

    @IGClientHelp Is your live chat down? Been on hold on the phone for 30+ mins and the live chat window is a blank screen so you cant do anything??

  • Bowen85AI AndY B (@Bowen85AI) reported

    @LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.

  • Charl16201311 Charl (@Charl16201311) reported

    @IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?

  • RickyToddz Todd (@RickyToddz) reported

    @IGClientHelp Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am locked out again. Please could you provide help with this. I been on hold for over an hour now!!!

  • mushadi514 Syed Haider Kazmi (@mushadi514) reported

    @IGClientHelp i already send bundle off an email with screen shot also attached email from real pro teams reply Errors code 1003

  • ryangraydj Ryan Gray (@ryangraydj) reported

    @IGClientHelp I’ve sent you a private message, please check your box. You made a partial sell order without my consent. I never ordered you to sell and at that time I had sufficient funds so that’s was not a stop loss problem!

  • GaryNTrader Gary Newman (@GaryNTrader) reported

    @hafiz_11120 @Hermes3456 @IGcom I suspect a lot will also come down to how many flights are booked using vouchers which they’ve already had the revenue from in 2019/20! Must be a lot of money worth of vouchers out there to be used

  • C4rli86 Carlos Garcia (@C4rli86) reported

    @IGClientHelp Hi, i have trouble with the platform, since i opened the live account and set it up on MT4, don’t let me open a trade, in the chart don’t appear the option to open/close trades. Everything is in blank Desktop and Mbile App both the same. Anyone can help??

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