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IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Berlin 1
Southwark, England 1
Radstock, England 1
Kendal, England 1
Leer, Lower Saxony 1
Portsmouth, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp Are you going to help or not??

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?

  • TradieJoe
    TradieJoe (@TradieJoe) reported

    @IGClientHelp I have an order stuck on your system that can not be deleted and my money has been stuck with you for two weeks now. I called your help desk and was told they couldn’t delete it and would raise it with IT. Still the order is there and has not or can not be deleted.

  • tweetinglaurie
    Laurie (he/him) (@tweetinglaurie) reported

    @IGClientHelp Hello, I hope you're well. I’d be grateful for your help please: I've just spent 18 mins on hold, after which my call was disconnected, and Live Chat seems to be unmanned. Do you have anyone working in customer service? If so, how can I reach them? Thank you.

  • devkamalth
    Anton Devkamalth (@devkamalth) reported

    @IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days

  • Yyamnad
    Daniel (@Yyamnad) reported

    @IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.

  • bomygandhi
    bo-dhi (@bomygandhi) reported

    @IGClientHelp @IGHelp is there any real human help available at IG ? I have been trying to resolve issues last 2 months and been wasting time on chats which support staff end without resolution and never email back. There is no 'save script' option either. #PoorService

  • MarkBCars
    Mark (@MarkBCars) reported

    Hi, still no view of shares. @PrimaryBid @IGClientHelp help please

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?

  • aman0981
    Aman (@aman0981) reported

    Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools

  • kashish23468629
    kashish Devnani (@kashish23468629) reported

    @IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!

  • andrewmichaeli8
    andrew michaelides (@andrewmichaeli8) reported

    @IGClientHelp what is the number to call support team, both numbers on web site don’t work and no one answers the live chat. I would like to have number to close a trade pre market please

  • MalinBillinghu2
    Malin Billinghurst (@MalinBillinghu2) reported

    @IGClientHelp can you help me?

  • fergulike
    Paul Ferguson (@fergulike) reported

    @IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace

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