IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Origami lover
(@mojn89) reported
@IGcom Poor service
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David Peterson
(@DavidPe37451789) reported
@IGClientHelp Terrible service recently. 2nd time in 2 days and happening more and more often. No one answering the phones and a live chat that no one responds to. What goodwill gesture will you offer to stop me going elsewhere because I'm out of pocket over the last 2 days?
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Johan
(@JohanDXB) reported
It took 2 whole hours to my broker @IGcom to open trading today ! Market has been open for 2 hours but I wasn't able to trade... really poor service.
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Generation X
(@schismmonger) reported
@IGcom Stop making excuses and beef up you servers and customer service so that they can cope with demand. I along with many others am thinking of leaving IG. You can't be down at the most volatile time. Only excuse is if the market is suspended.
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titan1234M
(@Titan1234M) reported
@IGClientHelp @IGSquawk IT IS A RECURRENT PROBLEM AS SOON AS USA OPENS. YOU NEED TO INVEST IN A BETTER SERVER/BANDWIDTH ETC. CAPS WERE NOT INTENDED.
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Origami lover
(@mojn89) reported
@IGClientHelp @IGcom *correction* not some users but almost every user. your service is becoming poorer each time there is a volatility on US stocks. I hope people file a law suit against your restrictions on purchases of GME and AMC stocks from the past couple of days.
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JAN
(@frinton63) reported
@IGcom Terrible service from a terrible company , I’m moving
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp you still down?
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sam
(@jamsugg) reported
@IGClientHelp @IGcom App fully down for me and has been since 14:30 on the dot 🤔. And even if/when I did eventually manage to login via laptop it won’t let me trade!! Absolute shocker 🤬
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Khalid Razouki
(@krazouki) reported
@maneco1964 @IGcom It’s an absolute disgrace. Do you think refunds / reimbursements will happen? I will 100% leave as a customer if they don’t.
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Kasedale
(@kasedale) reported
@IGClientHelp @IGSquawk service noticably deteriorating...
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Steeve S
(@steeve_inv) reported
@EzIntenso @IGClientHelp Same here... even if I manage to log-in it crashes... it's ridiculous, been with IG since 2015 with no major issues but this does it. Have emailed them asking for compensation and am looking to change broker.
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Euan.fi
(@euancharles) reported
@IGClientHelp I am logged in but the mobile platform displays "service connection failure" and desktop will not accept position edits... How many people will lose money (again) because your infrastructure is not fit for purpose...
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@TheDumbBunny1 @IGClientHelp yep you need to limit new accounts until you can scale the app to cope, existing users not getting the service they are paying for and puts us at risk PS: Do send this on to the people that need to read it please
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maneco64
(@maneco1964) reported
@IGcom @luxmanage1 Why don't you employ more brokers to pick up the phone when your system is down? Why not spend $1 billion employing humans and improving your systems instead of buying another online broker.
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