IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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MBTrading
(@MBdaytrading) reported
@richmoi222 @WShak1 It’s shocking by @IGcom - platform goes down during heavy volume days and now this ! Disgusting
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Fletch
(@fletch000007) reported
@IGClientHelp @Toro_AIM Also “offer a low return”? So you’re saying as you don’t make huge profits on these, only some profits, you’re just not bothered about continuing the service for people with existing positions?
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Gu
(@GuiThebault) reported
@IGClientHelp Thanks, there is no problem of having payed in another stock and share ISA elsewhere in the same tax year? It's empty now
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Garry
(@Garry27977708) reported
@IGClientHelp You have the most appalling customer service. No point sending you a D.M, that won't change anything.
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Nick Heap
(@nick_heap) reported
@JohnMcG59249309 @SpacsTon @IGClientHelp On the basis they supposedly operate a hedged business model and having regard to the level of liquidity that is available on the mainstream SPACS I don't see what the problem is. Hopefully they get it sorted asap!
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MedSupply
(@Fafaservices) reported
@IGcom @ST_Business Hi CEO, I have started with IG since Jan 20211 and experienced IG platform down and was unable to close deals. Although raised to IG, the issue hasn't been resolved.
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Larus
(@MrLarus) reported
@IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service
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Space Simian
(@DeedSpaceSimian) reported
@IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.
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MartinRoberts
(@M4Roberts) reported
@IGClientHelp So, what you are saying is I can only close my current position but can’t add to it!! Surely this is restrictive practice? Why could I open a position initially? The issues with @IGcom as a platform keep mounting up!
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Amanda Zhang
(@AmandaZ35514466) reported
@IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG
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DCAEP DCAEP
(@DCAEP) reported
@Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG
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gin&tonic
(@Woodysue) reported
Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..
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Gary Newman
(@GaryNTrader) reported
@Lol_Yiddo @IGClientHelp Doesn’t really affect me either - I just think it is a terrible way to run a business if you don’t inform all clients at the same time when it comes to a change like this
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stocksandsharesinvestingclub
(@stocksandshare3) reported
IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp
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𝐁𝐚𝐛𝐛𝐥𝐞𝐫𝐬 𝐁𝐞𝐬𝐭 𝐁𝐞𝐭𝐬
(@BabblerBestBets) reported
@DavidBurton1971 @DDS_DocHoliday @IGClientHelp The issue may be people mis understanding and selling PHYISICAL shares thinking their share will crash and they can buy back lower. That may have an impact if enough people think that.
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