IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Leer, Lower Saxony | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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El Fern (Taking the P*ss)
(@BucklerFern) reported
@fckisam1676 @IGClientHelp Do not deal with IG. Don't give a f--k about clients and customer service is SH1-E.
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick Aning. The name on my IG account @prof_amazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please.
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Derrick Aning
(@DerrickAning) reported
@IGClientHelp hello my name is Derrick. The name in my IG account @profamazing suddenly changed from Derrick Aning to Francis Mark. And my dp also changed. How do I fix this please
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shak
(@shak_m) reported
@IGcom Doesnt mean you cut me off? The questions i have do not get answered in your faq. You are witholding my shares for an invalid reason. And your support is useless and shocking. Just constant lies of getting back in contact with me.
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HH
(@HH11965784) reported
@ELurie7 @IGClientHelp Same issues on Forex since Thursday last week. GBP/USD is not updating in real time so Orders are not changing to Positons
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David O'Neil
(@David1IL) reported
@IGClientHelp - blank charts this morning after placing orders pre market opening. Charts stayed blank for first 30 minutes of trading. Trading completely blind! Tried logging in and out via browser, had no effect. I have seen others reporting similar issues. Screenshots sent.
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HH
(@HH11965784) reported
@IGClientHelp need you help with Forex for GBP/USD - chart is not updating properly since last Thursday - very slow and candle movement even on 10min chart is not consistent. Orders do not transition to Positions.
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Gareth Williams
(@williaga) reported
@IGcom can you please tell me HOW I get in touch with you people? My account is locked for some reason but nowhere can I see a way to get help..... This is ridiculous!!!
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🇬🇧 St⭕cky ₿ill 🇪🇸
(@Stocky_Bill) reported
@JohanWilson8 @IGcom Cheers son that is very nice of you to say. Yes @IGcom are right bunch of twerps I was going to move from Hargreaves over to them but now I will have to reconsider they are very stupid to have this policy
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Dan Bennett
(@DJBennett_djb) reported
@IGClientHelp hi I'm having a weird issue where I can't go back beyond before 2020 on my workplace charts. Can you advise
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Craig
(@sliboy) reported
@dontdelay @IGcom I just assumed it was only covered by £85k fscs. So its a lot to loose over that if all goes bad and something has happened to nominee account. Hence why my sipp is with one provider isa with another and trading account with someone else.
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Harald Hadrada
(@HaraldHadrada2) reported
Right cant be assed with last 30. Good week but markets looking or aim market is looking wishy washy in general. Roll on next week and please @IGClientHelp help me get my III to IG transaction moving. Ile bring loads of new pi with me after.
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Simon McDonnell
(@Si_macc) reported
@IGcom still waiting for an email response from your transfers department regarding my ISA transfer. It it was a problem your end so expecting it to be sorted asap. Can't get hold of anyone in your transfers department, I was told to call 020 7633 5569, is this right?
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Lorenzo Farro
(@TraderZo) reported
@IGClientHelp Hi, I reached out to helpdesk with some MT4 issues a while back but only some got resolved and no response on the rest. My acct has an issue where partial close tickets are being generated with the open time the same as the close time. They should have the open time
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Andy Penson
(@Andy_Penson) reported
@IGClientHelp I have been trying to get hold of you guys to finalise a rights issue order but have been on hold for an hour. The live chat has been unanswered too. We are told to call but we can't if we're not answered.
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