IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Help - I cannot access my account - the charts are not opening up?...@IGClientHelp
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Sam
(@Sam27722172) reported
@IGClientHelp please contact me, i have an issue with fees.
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Kennedy Mkapa
(@KennedyMkapa) reported
@IGClientHelp I am in Kenya. For the last one week I have been trying to open an account with you guys but I am kept waiting for so long. I uploaded needed documents but my account verification status is still 'pending'. Can I be helped with the issue please.
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp I am unable to enter any trade from early morning till now.. frustrated experience with the help desk. "Common Error" prompt every time I try to enter a trade, what a heck are IG doing?
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jan.x
(@janixmila) reported
@IGClientHelp Hi. I was unable to log into my account as for some reason it is locked and even when I reset the password it still says it is locked. I made another account and still can't login because it shows a login failure. I've been trying to login for months. help please
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Stocklad
(@Stocklad) reported
@scoot3r83 @IGClientHelp @ProRealTime They fix some things, but often wont. Seems common amongst Austrlaian brokers, as long as the money comes in, they figure the interface they present is good enough, and leave it at that. Pathetic. IGs forums are full of disgruntled traders.
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Dan Nicholls
(@DanNicholls03) reported
@N17JAC0B @englandcricket @IGcom From Australia but support an English team🤔
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scoot3r83
(@scoot3r83) reported
@IGClientHelp New day new software issue. Proscreener is not updating for myself and a few other clients of yours that I know. What is the issue now? @ProRealTime
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Cannot access my IG account @IGcom - Is there platform outage?
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Victoria
(@Victoria8300) reported
@scoot3r83 @IGClientHelp I left IG 2 months ago and went to trading view because of this issue. The customer support is basically non existent, so frustrating! It's a shame because the scans you can code on prt are awesome. I hope you have some luck getting it fixed soon!
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Fade Me if You Can
(@FadeMeIfYouCan) reported
@eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?
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Jacques Roos
(@jakroos) reported
@IGcom most unprofessional service I have just experienced
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Mikella❤
(@omenka_michael) reported
@MrJSimmsTrades @IGcom My business account was disabled too for no reason, appeal never work..i got no response from support I was able to recover my account with the help of @cybers_recovery message him I can help you He is highly recommended
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James
(@_MUFCJames) reported
@UtdDanMUFC @englandcricket @IGcom Is it bad I don’t have much confidence 😬
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scoot3r83
(@scoot3r83) reported
@IGClientHelp They always reply to tell me to report via the software. I have done that. Why are so many software and data issues arising as of late. These changes I would think are not called for.
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