IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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PJ
(@JPJAUST) reported
@IGClientHelp Every day same issue, its overload, IG cannot handle the load. Its totally unacceptable
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bagman
(@bagm4n) reported
@IGClientHelp you are ******* me in the *** with your outage, just so you know.
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Dave Dempsey
(@djdavedempsey) reported
@IGClientHelp This is the 3rd day on the run there has been issues. Sort this out @IGcom
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Mimi Fontaine
(@mimifontaine) reported
@IGClientHelp Down once again. Can't see my positions. Can't trade. Can't even see my watchlist.
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Callum
(@Callump01) reported
@IGClientHelp Your login is down, in addition your trading desk phone number for existing clients just disconnects as soon as you press '1' on the menu. What is going on? You're losing your clients money...
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HellishTrevTrader
(@HellishTrader) reported
@IGClientHelp platform conveniently down again !!! 3 days running you’ve locked us in trades
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Andrew 75
(@Andmk75) reported
@IGcom Really bad customer service: Your phone line gives a dead tone instead of working, status says everything is all OK when in fact platform is down. For one of the biggest players, your platform consistently can't handle volatility.
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MBTrading
(@MBdaytrading) reported
Now your phone lines not working ! @IGSquawk @IGcom disgraceful
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Chris Westley
(@Chris_Westley) reported
@IGClientHelp when can we expect to be able to place trades on the Dow around market open again? Numerous times this week I have not been able to enter a position within 30 mins of the open due to an 'unexpected error'
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jonnywillamson
(@jonnywillamson) reported
@IGClientHelp IG Platform very unreliable - down five times this week alone - search for a better broker I would say.
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Notgoodatthissharestuff
(@Notgoodatthiss1) reported
@IGClientHelp Is there an issue with your website this afternoon?
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Li Li Huang
(@foxy_huang) reported
@IGcom Your system is down, I am unable to trade at all. Your customer service cuts me off. What is going on?
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Ollie
(@JustOllie2015) reported
@IGClientHelp How about offering a ******* basic service so we can actually login??!!
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Elite Soldier
(@ESInvesting) reported
@IGcom GET YOUR ******* SERVER ONLINE RIGHT NOW! WILL NEVER USE YOU AGAIN YOURE LOSING ME CASH COULDNT LET ME BUY YOURE JUSR LIKE ROBIN HOOD GO **** YOURSELVES
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BeingMen
(@XYChormo) reported
@IGClientHelp @milbshake What a bunch of liers! Saying service "Degraded" and Web and Mobile "Operational"
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