IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ali
(@UmairAl99630979) reported
@IGcom I made the call at 11:52 and did hold on for 47 mins and then gave up, so what you are saying is that I should have hold on for 2-3 hours??? I have actually lost money and I have emailed the help desk already, I hope they make it right!!!
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Elite Soldier
(@ESInvesting) reported
@IGSquawk @IGcom IMAGINE HOW MUCH MY CAPITAL WOULD BE AT LESS RISK IF I COULD HAVE AVERAGE DOWN AND BOUGHT INTO $AMC AT $6.00 BUT NO. I CANT. WHY? BECAUSE YOURE THIEFING SCUM!
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp are you guys broken AGAIN?
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Openskies
(@Openskies13) reported
@IGcom @TradesDemon You didn't allow ANY trading on any position so that "service " is bollocks
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Ednan®️
(@maqsood_adnan) reported
@Andrea334506911 @IGClientHelp Poor service , I got the same email. I thought you use US brokers ?
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Peter Jurek
(@PeterJ44) reported
@IGClientHelp Hi there, I've been on the phone for 45 minutes at the moment and still listening to the music! Is there anyone working in help department?
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Noddie09
(@Noddie091) reported
@speculate247 What a load of rubbish! @IGcom close down their app when they start to lose money - This is just another excuse to screw the little guy
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steven coxon
(@stevencoxon1) reported
@IGClientHelp what the **** going on what a terrible service trying to.sell but you are cancelling my order?
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scott mcbride
(@bridey177) reported
@IGClientHelp Just wondering whether I can expect your site to go down again at NYSE open at 2.30pm to get shafted again ?
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MjM Squawk
(@MjMSquawk) reported
@JSyborg @IGcom @SharePickers I don't agree with you Johh, I am also a long time trader with IG, let the market decide what happens,this is false duty of care they don't really care about the traders either their platform can't handle the volume or they have an issue like Robinhood on clearing these trades
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Jrahmed21
(@jrahmed21) reported
@IGcom Absolutely shocking. I should be able to decide which stocks to buy with MY money. #MarketManipulation $GME $AMC. Have also filed a complaint to the @financialombuds
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Jake Clarke
(@clarkey1989) reported
@IGcom @IGClientHelp why would you do this? Market manipulation at its worst. Only just signed up, now I gotta leave you!
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shabak
(@shabakNuke) reported
@IGcom It happened again, and again on dip.... Are you guys are serious? You are like the worst broker down there... Seriously...
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The Noughty Graduate
(@TheNoughtyGrad) reported
@IGcom Criminal. I suspect you will lose many customers for this. Contributing to distrust in retail brokers who have not structured their activities in such a way as to provide a fair and equitable market for long-side retail investors. Glad I am not a customer - blacklisted. $GME
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Openskies
(@Openskies13) reported
@pete_zouboulis @IGcom @financialombuds Thanks for posting - I received the most ridiculously arrogant email from their service team in Australia here yesterday when I asked for a compensation form. Basically said bad luck and no such thing . Definitely Financial services Ombudsman
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