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IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Stuttgart, Baden-Württemberg 1
Brest, Brittany 1
Valence, Auvergne-Rhône-Alpes 1
Le Puy-en-Velay, Auvergne-Rhône-Alpes 1
Elne, Occitanie 1
Paris, Île-de-France 7
Annecy, Auvergne-Rhône-Alpes 1
Rio de Janeiro, RJ 1
Düsseldorf, NRW 1
Brisbane, QLD 1
Les Sables-d'Olonne, Pays de la Loire 1
Walcourt, Wallonia 1
Sarreguemines, ACAL 1
Gevrey-Chambertin, Bourgogne-Franche-Comté 1
Tours, Centre 1
Strasbourg, ACAL 1
Zwickau, Saxony 1
Sarrebourg, ACAL 1
Dendermonde, Flanders 1
Toulon, Provence-Alpes-Côte d'Azur 1
Edinburgh, Scotland 1
Elstree, England 1
Athens, Attica 1
Slough, England 1
Kettering, England 1
Bordeaux, Nouvelle-Aquitaine 1
Melbourne, VIC 2
Achim, Lower Saxony 1
Elbeuf, Normandy 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Aimlesstrader1
    Aimless (@Aimlesstrader1) reported

    @IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @IGcom Can you at least update on the website outage? Zero comms or response from support

  • BreakoutCV
    Breakout Capital Ventures (@BreakoutCV) reported

    @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

  • Tyranus2010
    Carl (@Tyranus2010) reported

    Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

  • stuppytrader
    STUPPYTRADER (@stuppytrader) reported

    @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

  • VolaViking
    The Volatility Viking (@VolaViking) reported

    @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

  • djp4976
    Dave (@djp4976) reported

    If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

  • MattySP500
    Matt (@MattySP500) reported

    @IGClientHelp mobile login on iphone not working ?

  • HPschorr
    Tanja Bergermeier (@HPschorr) reported

    @IGcom Update on Login issues pls !!!!!

  • FColoe
    Fred Coloe (@FColoe) reported

    @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • A7068AP
    peter (@A7068AP) reported

    @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

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