IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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iwantlofi
(@iwantlofi) reported
@IGClientHelp What is going on? Been waiting for verificaiton. It says a couple of hours but i've been waiting for days. Please help me out here Just let me know if the verification has been declined or what, so i know how to progress. Looking forward to your reply TMK.
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John
(@John57515062) reported
@IGClientHelp Anything? This has been down over a week!
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TraderTits
(@TraderTits) reported
@IGClientHelp they've shut down the opportunity to play long positions with so many shares you only can close on certain stocks; a form of market manipulation or what ?
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AIM Raider
(@aimraider) reported
@IGClientHelp This was not responded to by @IGClientHelp so no further forward. The same as when I enquired via email. Sadly this is what IG help desk has become.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍
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• •♛ Monarch ♛• •
(@monarch_uk_) reported
@chriftC @IGClientHelp I've had the same issue and was unable to close my position causing me to miss a profit and endure a huge loss instead. But according to their support team 'they aren't having any technical issues' and can't help any further. So, if their system plays up and you lose money, tough
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洛笙
(@Chocolatehhhhhh) reported
@IGClientHelp Hi，there 2 weeks ago I register a new account by email then it require me to tide a phone number, tells me need 24hours to verified, but I can't log in to my account until now. I have tried many times on ins help center but failed.I don't know if my account exists.
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Garry
(@Garry27977708) reported
@IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.
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disposableaccount
(@disposableacc13) reported
@IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help
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Ali
(@UmairAl99630979) reported
@IGcom when will we be able to buy MGC Pharmaceuticals Ltd #MXC on the online platform?? No one answers the phone, no one is on the online chat, I have been trying to get in touch for weeks to sort out other issues, are you really for real for!!! @IGcom such bad service!!
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JamesBishop83
(@Bishop83James) reported
@IGClientHelp trying to deposit money but get an error saying card payments not accepted and to call, been on hold over 25mins!? Giving up, what’s going on?
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Chris Cheshire
(@chriftC) reported
@IGClientHelp I am using the spread bet paper trading account, and I am getting issues where I can't open or close positions. Very annoying, please help
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Simon Lee
(@mok8674) reported
@IGClientHelp 2/ a platform can not handle high volume of traffic is not safe and it is possibly down again if there is higher volume again and people won’t able to trade and it will cause loss for someone.
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M
(@mattnificent01) reported
@IGClientHelp Help please! Having issues logging-in into my account. Many thanks
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Lawrence Adisa
(@LawrenceAdisa) reported
@IGClientHelp I'm in a live trade trying to get support and I've been on hold for 10 minutes? Where's the live support?
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