IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Stuttgart, Baden-Württemberg | 1 |
| Brest, Brittany | 1 |
| Valence, Auvergne-Rhône-Alpes | 1 |
| Le Puy-en-Velay, Auvergne-Rhône-Alpes | 1 |
| Elne, Occitanie | 1 |
| Paris, Île-de-France | 7 |
| Annecy, Auvergne-Rhône-Alpes | 1 |
| Rio de Janeiro, RJ | 1 |
| Düsseldorf, NRW | 1 |
| Brisbane, QLD | 1 |
| Les Sables-d'Olonne, Pays de la Loire | 1 |
| Walcourt, Wallonia | 1 |
| Sarreguemines, ACAL | 1 |
| Gevrey-Chambertin, Bourgogne-Franche-Comté | 1 |
| Tours, Centre | 1 |
| Strasbourg, ACAL | 1 |
| Zwickau, Saxony | 1 |
| Sarrebourg, ACAL | 1 |
| Dendermonde, Flanders | 1 |
| Toulon, Provence-Alpes-Côte d'Azur | 1 |
| Edinburgh, Scotland | 1 |
| Elstree, England | 1 |
| Athens, Attica | 1 |
| Slough, England | 1 |
| Kettering, England | 1 |
| Bordeaux, Nouvelle-Aquitaine | 2 |
| Melbourne, VIC | 2 |
| Achim, Lower Saxony | 1 |
| Elbeuf, Normandy | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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fundamentally its a bargain (@its_fundamental) reported@IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.
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howsmygf (@howsmygf) reported@IGcom anyone can login?
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STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
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Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
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अनिल (@paapikeeda) reportedNot able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom
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LairdElmski (@LairdElmski) reported@CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board
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The Huntsman (@The_Huntsman23) reported@IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy
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Roberto Lorenzetti (@LorenzettiRob) reported@Molibar @IGcom it’s down for me too.
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GOD OF NOTHING (@GODOFFI) reported@MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈
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OD2 Trades (@OD2Trades) reported@Molibar @IGcom down for me too
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interactive investor (ii) (@ii_couk) reported@frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.
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alexander ellison (@alhellison) reported@CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?
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11invest (@11invest) reported@IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades
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DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
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