IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 3
Oberhausen, NRW 2
Hamburg, HH 1
Sydney, NSW 1
Lienz, Tirol 1
Rheine, NRW 1
Warendorf, NRW 1
Redon, Bretagne 1
Renaison, Auvergne-Rhône-Alpes 1
Königsbrunn, Bavaria 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • davidchumphrey6 David Humphreys (@davidchumphrey6) reported

    @IGClientHelp Is there any chance that you could answer the phone please? I have been on hold for 2 hours waiting to speak to someone because I need to close a position and the neither the website or the app will let me. This is very bad service.

  • SavaFN Sava on Crack (@SavaFN) reported

    @IGClientHelp @malinda63998104 I have the exact same issue. Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am still somehow locked. Please could you provide help with this. I have yet to receive any response to my email on Sunday 30th.

  • Amoanster Amoanster (@Amoanster) reported

    @IGcom please remove restriction around #AMC. Its hardly a volatile stock anymore - flatlined for days. Other brokers have done this, why not @IGcom? Cannot average down on my entry and likely to lose money over this.

  • UCHEOMA1 Carlitos Way (@UCHEOMA1) reported

    @IGClientHelp The demo platform is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!

  • theogoogle theogoogle (@theogoogle) reported

    @IGcom hey IG what a hell is going on?I submitted 3 support requests in the past 7 days, not a single answer! Seriously is it how you take care of customers? As a customer with 2SV I am still unable to login (even after password reset) for the last week! Can anyone help??

  • stuie1963 Stuart Dalton (@stuie1963) reported

    @IGcom 3rd time in a week the platform is down. What are you doing . Give your clients some idea, this is appalling service.

  • ESInvesting Elite Soldier (@ESInvesting) reported

    @IGClientHelp Probably can't login because you want to buy $AMC OR $GME mate

  • KaiSchreiben Kai Schreiber (@KaiSchreiben) reported

    @IGcom Unexpected error Sorry, we have experienced an unexpected error and cannot complete your request. Please try one of the following options:

  • Badmancricketer Trader29 (@Badmancricketer) reported

    @IGcom Worst customer service ever ! Do not trade with this company please

  • RichAdcock90 Rich Ad (@RichAdcock90) reported

    Imagine being on hold for 40 minutes for IG help & support and still no answer.... Fuming! @IGcom

  • hkteoh Han (@hkteoh) reported from Watford, England

    @IGClientHelp help.. can’t log in .. been suspended for not using for a long time. Thinking of using now . Possible ?

  • 7Obhlb779b75IfI 洛笙 (@7Obhlb779b75IfI) reported

    @IGcom Hi IG!!!Please help!!! There's difficulty to log in my Ins account. 7 days ago I register a new account by my email then it require me to tide a phone number and tells me need 24hours to verified, but I can't log in to my account until now. The help center can't pass.

  • Zubairssss Zubair (@Zubairssss) reported

    @IGClientHelp not impressed had been waiting on a call for customer service for an hour and five minutes. I can't withdraw cleared funds, gives me an error message?

  • fergulike Paul Ferguson (@fergulike) reported

    @IGcom why do you never respond to customer queries?

  • riboe_kent kent riboe (@riboe_kent) reported

    @IGClientHelp So what you're saying is when a client needs help to get verified, he needs to get verified first, to use live chat to get help to get verified so he can use the live chat? That's rather convenient for clients I guess :)

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