IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Portsmouth, England | 1 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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(@lasch111) reported
@IGClientHelp Hello help team, I have a question Why is there no positioning tool which shows me my P/L, like where my StopLoss and Profit taking is before I am about to take a trade?
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Savio silva
(@Saviomsilva) reported
Ig platform issue @IGcom Unable to close nasdaq 100 Called support and was told is sporadic but it isnt two friends having same issue
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Zara
(@zarazaib1) reported
@IGcom It’s been all day!! Please do something! This is such bad service
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, Need urgent assistance logging in after changing phones, no one answering on your help desk
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Richard Nell
(@RichardNell5) reported
@IGClientHelp I funded my international account for the first time on 25 May and the funds are still not reflecting in my account. I also have trouble loading the proof of payment. What should I do other than sending a mail and wait for a reply?
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Connor
(@connor607) reported
@IGcom @IGClientHelp having technical issues with the App once again, 30 minutes on the phone and still not answered, think it’s time to find a new platform, IG is junk
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp Hi @IGClientHelp @IGcom sent all the info, still no reply or resolution to the problem. Getting really frustrating as it's been ongoing for 4 days now. I'm sorry to say, really bad customer service so far!
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BX Jaeger
(@BoerXu) reported
@IGClientHelp @IGcom I've called and emailed and still no response. honestly this is appalling service as you've basically locked my money from trading, potentially resulting in losses for me. This is failing in your basic duty to be a broker.
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Zara
(@zarazaib1) reported
@IGClientHelp What does that mean? No one emailed me with instructions or anything and still waiting for that call back. Honestly at this point I think I should just withdraw out of ig! Super disappointed with the service
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C
(@saladoger) reported
@IGcom @IGcom Awful company!
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, is there a help desk available today? Need assistance logging in after changing phones
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Paul Newman
(@pauln241) reported
@IGcom I love your OLED TV's, but please fix the issues with C9 OLED, Atmos lag when going from Xbox to TV then TV to AMP and only 06Hz Dolby Vision. or could I trade my C9 for new OLED TV to fix issues? I can buy another one as I also have a B6 OLED. Thanks.
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp @IGcom an utter disgrace in terms of customer service. Haven't been able to trade on my account for over a week due to an unknown reason, missed a number of trade opps yet nothing but false promises & excuses from IG to resolve. Empty apologies!
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Eddy edster
(@eddy_tedster) reported
@IGcom Will there be a Client Help account there too and if so will it be possible to get help unlike it seems to be on Twitter?? @IGClientHelp is always completely unresponsive
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Connor
(@connor607) reported
@IGcom having technical issues with the App once again, think it’s time to find a new platform, yours is outdated and unreliable
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