IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 3 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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InvestmentImposter
(@lukepgl) reported
Hi @IGClientHelp can you advise why you set such a low limit on the number of active price alerts you can have in your account? As far as I can see this limit isn't published anywhere and in fact returns an vague&unhelpful "There was an error setting the alert, please try again"
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the_supreme
(@im_thesupreme) reported
@IGcom I want to deposit total $10,000... But I'm stuck..... At error
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the_supreme
(@im_thesupreme) reported
@IGcom I already sent an email in DM. + I didn't send mail because I tried that last 2 times. But wasn't getting any response even after many days .. So now I'm only using Twitter for help.
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp It was working again after my fifth attempt to re-launch the app. The browser version was also not working during that time. Think your technical team managed to resolved it.
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₳
(@CB4KKER) reported
@IGcom In the open positions tab i have 2 view options. U could make it a toggle instead of a drop down menu. It does not make sense for the user to be able to select Individual as setting when that is already the users current setting. For the right price i do full scan ;)
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DM
(@Biggreencandle) reported
@IGClientHelp is the IG website / platform down ??…when i go to log in i just get the IG logo on my screen ???!!
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HH
(@HH11965784) reported
@IGClientHelp cannot login into system since 9:30 pm ?? PC says there is a problem with servers and phone login says credentials don’t match ?? Please confirm what is issue. I have tried through ISP and mobile network - both results are same.
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Pete
(@birch999) reported
@IGClientHelp why is your web platform running so poorly? At least the last two days. Cleared cookies & cache. Not an hardware issue. Broadband speed 30mgbs+
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mickeymousebkk
(@mickeymousebkk) reported
@IGClientHelp @AimBser When will Trade Analytics be back? Trust me, for any serious customer this a very much desired feature. No-one wants to manually add up all their trades to see their profitability over time…this should be a basic function of any trading app. Please feedback to the app dev team
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the_supreme
(@im_thesupreme) reported
@IGSquawk @IGcom @IGSverige Nothing is solved yet... I'm still facing problems.
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TV UTI NEWS
(@KumarRtx) reported
@IGClientHelp IG please help
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TV UTI NEWS
(@KumarRtx) reported
@IGcom IG please help
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @saint1966 @IGClientHelp This has been an issue where I would say almost 6 weeks where I was told by email that a solution on your HUGE amount of outdated stock codes and this 2nd rate Data Feed was being implemented. Why am I seeing responses non matching responses suggesting poor service?
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Compliance Doctor
(@ComplianceConst) reported
@IGClientHelp I tried livechat but got shut down - tried email but got no response - anyone working at IG?
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp The alert function on mobile app is not working. Pls fix it quickly
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