IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Radstock, England | 1 |
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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#100%Trader
(@BANGONtrader) reported
anyone else been having problems with @IGClientHelp #IGindex this afternoon 😡😡😡
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Kaine Hudson
(@kaine_hudson) reported
@IGClientHelp Please action my request via HX3NV to re-establish closed positions. You can’t close positions on accounts w/o permission w website failing to accept deposits and phone lines down. Giving an hour from margin call to clear without any means to deposit is ludicrous.
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CoolHand Trades
(@11CoolHandLuke) reported
@JMahony_IG @IGcom I might add that almost exactly one year ago none of these brokers had a problem with millions losing millions but now they shut it down "to protect us". You cool with that? $AMC $GME
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Etan_blanc
(@EtanBlanc) reported
@IGcom Good afternoon, I have tried accessing customer service on your email and telephone services, I was wondering if i could please have my account verified, thank you
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THR10C
(@c_thr10) reported
@IGClientHelp I've been locked out of my account because of a recurring address issue. Please could I speak to someone about sorting this out for good?
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n
(@kinderrbuen0) reported
@IGClientHelp I am getting an error message when trying to buy ETFs, that i am trading a complex instrument currently not available to trade on my account. Could you please assist?
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Maria
(@planet_maria) reported
@IGcom log in issues again today!! Seriously?? 🙄
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MrJunJunior
(@mrmrningstarr) reported
@IGClientHelp You platform is totally **** can’t login in 20min ,
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Drew Faulkner
(@faulknerdrew) reported
@IGSquawk @Woodysue @IGClientHelp Can we expect the site to go down again in ten minutes??
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Damon.Winnard
(@damonwinnard) reported
@simplyloveleeh @elonmusk @IGcom doing the same. Just says error when you try to buy.
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elly #KBF
(@elly_gov) reported
@IGClientHelp Can you sort out your app it’s not working are you restricting low level investors now ?
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Cap'n Jacky
(@desaiuditd) reported
@IGClientHelp Have been calling since 3 days. No one picks up the phone. No information on what time the helpdesk phone line will be open. Have emailed twice to file the complaint. No response yet. Are you for real?
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Karl Barx
(@KarlBarx1) reported
@IGcom Down again, shambles of a company.
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Mr Mitovsky
(@MMitovsky) reported
@Lilalush @IGClientHelp TBF all brokers are down. I have friends in HK and US saying same thing.
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 1/2 Remedy does not involve giving your clients the cold shoulder when you're in the wrong. You have had more than sufficient time to properly & adequately address the issue but instead, your silence & inaction over the matter is worse than your original mistake! #forextrading
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