IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Ferguson
(@fergulike) reported
@IGcom why do you never respond to customer queries?
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Joe Morris
(@Joe55223459) reported
@ESInvesting @IGClientHelp Kindly contact @steven_specter on Twitter he can fix that for you
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theogoogle
(@theogoogle) reported
@IGcom hey IG what a hell is going on?I submitted 3 support requests in the past 7 days, not a single answer! Seriously is it how you take care of customers? As a customer with 2SV I am still unable to login (even after password reset) for the last week! Can anyone help??
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David Humphreys
(@davidchumphrey6) reported
@IGClientHelp Is there any chance that you could answer the phone please? I have been on hold for 2 hours waiting to speak to someone because I need to close a position and the neither the website or the app will let me. This is very bad service.
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@IGClientHelp Got booted out of web platform and now getting "unexpected error" when trying to log back in, is there a problem at your end or is it me?
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Rich Ad
(@RichAdcock90) reported
Imagine being on hold for 40 minutes for IG help & support and still no answer.... Fuming! @IGcom
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Sava on Crack
(@SavaFN) reported
@IGClientHelp @malinda63998104 I have the exact same issue. Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am still somehow locked. Please could you provide help with this. I have yet to receive any response to my email on Sunday 30th.
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Zubair
(@Zubairssss) reported
@IGClientHelp not impressed had been waiting on a call for customer service for an hour and five minutes. I can't withdraw cleared funds, gives me an error message?
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Ammar
(@ammaramin78) reported
@IGClientHelp I'm fed up with your rubbish customer service
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theogoogle
(@theogoogle) reported
@IGClientHelp @SavaFN Exactly the same for me! This is really unacceptable, same issue with 2SV enabled and 3 support requests, never ever had an answer! Please help.
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洛笙
(@7Obhlb779b75IfI) reported
@IGcom Hi IG!!!Please help!!! There's difficulty to log in my Ins account. 7 days ago I register a new account by my email then it require me to tide a phone number and tells me need 24hours to verified, but I can't log in to my account until now. The help center can't pass.
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Elite Soldier
(@ESInvesting) reported
@IGClientHelp Hello ***********. When are you going to get off the payroll given by Melvin and actually look after your customers? I want an in depth reason as to why we can't buy $AMC and $GME. Don't even go there with "merrrgh volatile" your moms volatile down the motel
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Paul Ferguson
(@fergulike) reported
@IGClientHelp why do you never respond to customer queries?
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Trader29
(@Badmancricketer) reported
@IGcom Worst customer service ever ! Do not trade with this company please
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Stuart Dalton
(@stuie1963) reported
@IGcom 3rd time in a week the platform is down. What are you doing . Give your clients some idea, this is appalling service.
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