IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Portsmouth, England | 1 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Shanna
(@Shanna65180032) reported
@IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp can you help me?
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Anton Devkamalth
(@devkamalth) reported
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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Paul Ferguson
(@fergulike) reported
@IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?
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Aman
(@aman0981) reported
@IGClientHelp It’s just unacceptable, 1hour 27minutes to get someone to answer the phone. This is one of the reasons I switched to another broker,the service levels are terrible. My query was sorted. I suggest that IG just hire more people to answer the phones it’s not fair on the ones working
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nuzhat
(@nuzhat30668111) reported
@IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp Hi, I am having problems logging into my account, when I out in my username and password it flashes my screen with a "something went wrong message". I have reset my password and it still did not fix the issue
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AndY B
(@Bowen85AI) reported
@javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.
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Mark
(@MarkBCars) reported
Hi, still no view of shares. @PrimaryBid @IGClientHelp help please
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What?
(@petrichorldn) reported
@IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.
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Daniel
(@Yyamnad) reported
@IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.
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stewart wiffen
(@s_wiffen) reported
@IGClientHelp can you help please. I have a demo MT4 account and want to know if I download the IG app.. Can I follow my account through the app on my phone.
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Can someone answer the phone or their email for US customers? I have been trying to get information to you guys for the past 48hrs and I really need some help.
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