IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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M@H
(@modges_m) reported
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
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eaglefineart
(@gallery100000) reported
@IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?
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Benny Trades
(@BennyTrades) reported
@IGClientHelp terrible time for your servers to crash!
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Jeremiah Von Poppleton III
(@JemPoppleton) reported
@IGClientHelp Your platforms gone down again !!
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Jyaire Sax
(@JyaireSax) reported
@IGcom Can Someone please help me. I've been trying to activate my account for days now.
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jaxx7048
(@jaxx7048) reported
@IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!
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Nathanael Allen
(@nathanaeltrader) reported
@DoNotFadeMe @IGcom IG always does it at the worst times 🙄
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wrhhn hgbjhbb
(@lasch111) reported
@IGClientHelp I get “market is not online” error when trying to put in a sell limit order for GME?
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.
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RookieTrader
(@Rooky_Trader) reported
@igcom - is your site down, guys?
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Jyaire Sax
(@JyaireSax) reported
@IGClientHelp Can someone please help. I've been trying to activate my account for days now.
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TM
(@SterlingHappyTM) reported
@IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!
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Nathanael Allen
(@nathanaeltrader) reported
@IGClientHelp Your platform is down and won’t let me close out some positions which is costing me money, please help.
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jaxx7048
(@jaxx7048) reported
@IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.
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Greg Costello
(@itsgregcostello) reported
@IGClientHelp what about all the other issues that are not resolved?
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