IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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Frenzy -
(@FrenzyHr) reported
@IGcom you have poor poor pooor customer service it’s incredible how poor it is.
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Charles Oakden
(@darkkhorse42) reported
@IGClientHelp I would believe this to be sincere if you had contacted me via direct message so I could reply securely. Simple issue of transferring some money - one week later and despite promises from customer services still not dealt with. Window dressing for @TheFCA ?
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l77pahtrader
(@joe007_) reported
@IGClientHelp kindly get some one to answer the phones for existing clients -customer service ?
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp 1. Would have been nice to be pre warned 2. Other brokers continued trading normally without any issues With respect, another excuse & terrible Comms & resolution, again! Started the process of moving accounts regardless
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Bob
(@Bob05824416) reported
@IGClientHelp hi I get an an unexpected error message when trying to log on this evening..........I was fully operational this afternoon.......if status page indicates everything is operating ok.
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp seems to be an issue with your alerts today. Triggering on your app, but not pinging to my phone. Please advise.
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kanayo
(@hkk456) reported
@IGClientHelp Now no problem I am happy
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Larus
(@MrLarus) reported
@IGClientHelp Hi. Please note that the market wasn't in auction, your idiots had suspended trading in the stock whilst all other brokers were offering a full service
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🕗ontheup🕟
(@pjb2go) reported
@EstebanMaccers @MBdaytrading @IGcom I guess that works both ways tho, if u are scaling down a losing trade too?
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mike cos
(@mikecosgrove) reported
@IGcom @ChrisB_IG @VictoriaS_IG You guys are losing so much potential business it’s unreal. A client of mine called rang you to find out more details about your pricing of options under your SB accounts. Waited 25 mins and put the phone down. He then went to Saxo with over £450k in capital. Sort ur **** out
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rbiggs
(@illgetugadget) reported
what a joke by #AAL today, given shareholders these Thungela shares; they aren't even posted to my account by @IGClientHelp and they are already down by almost -50%... 🤬 nice perk then lol
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Mike Belmore
(@MikeBelmore1) reported
@IGClientHelp My account has been locked because I had trouble remembering my password. I changed it but I am still locked out
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STUPPYTRADER
(@stuppytrader) reported
@IGClientHelp hey your crap platform seems to be down again… nothing on your Twitter feed and unable to trade… great service
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Zara
(@zarazaib1) reported
@IGClientHelp @IGcom Honestly I’m on the verge of doing that! They have zero customer service! What is wrong with you people? If you don’t have enough people then hire me! Lol
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WheelieDealer
(@wheeliedealer) reported
My mate @ZJS_Ret has spoken to @IGcom and it is possible to create up to 5 partitioned Accounts under the one Login !! I'm so pleased and I can get my New System Test started very soon (assuming I can figure the tech out but looks easy). Thanks Zyg !!!
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