IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kendal, England | 1 |
| Leer, Lower Saxony | 1 |
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍
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• •♛ Monarch ♛• •
(@monarch_uk_) reported
@chriftC @IGClientHelp I've had the same issue and was unable to close my position causing me to miss a profit and endure a huge loss instead. But according to their support team 'they aren't having any technical issues' and can't help any further. So, if their system plays up and you lose money, tough
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Garry
(@Garry27977708) reported
@IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.
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AshaRSG
(@RsgAsha) reported
@IGClientHelp when will IG community come back up please it’s been down for days and days
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JamesBishop83
(@Bishop83James) reported
@IGClientHelp trying to deposit money but get an error saying card payments not accepted and to call, been on hold over 25mins!? Giving up, what’s going on?
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CryptoNez
(@NezCrypto) reported
@IGcom Hi, when trying to connect to the my demo account using API via Postman I get error "errorCode": "error.public-api.failure.preferred.account.not.set" from what I can see there is no way to set a prefered demo account. Please can you help me out here!
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Tradingpoker
(@tradepokerbox) reported
@IGClientHelp Sorry, this is 365 days a year you have this terrible service. It's not now and again, it's every day of the year.
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(@gud2bheard) reported
@IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder
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disposableaccount
(@disposableacc13) reported
@IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help
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TraderTits
(@TraderTits) reported
@IGClientHelp they've shut down the opportunity to play long positions with so many shares you only can close on certain stocks; a form of market manipulation or what ?
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disposableaccount
(@disposableacc13) reported
@IGClientHelp I have tried to deposit money into my cfd account and twice now it has said "unauthorized request, please close browser and navigate back to app" (I don't know if that's the exact message). Please help
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Wazza
(@WassifAziz) reported
@IGcom is doing some shady stuff. I was able to open a position on a ******** stock on the 28th of Jan. However trying to open one now and it doesn't work? Spoke to support and they said share dealing isn't allowed on ******** stock, however the website does not mention this.
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洛笙
(@Chocolatehhhhhh) reported
@IGClientHelp Hi，there 2 weeks ago I register a new account by email then it require me to tide a phone number, tells me need 24hours to verified, but I can't log in to my account until now. I have tried many times on ins help center but failed.I don't know if my account exists.
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Lawrence Adisa
(@LawrenceAdisa) reported
@IGClientHelp I'm in a live trade trying to get support and I've been on hold for 10 minutes? Where's the live support?
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allwired
(@allwiredtv) reported
@IGClientHelp after 2 months trying to transfer my accounts, 1 account sorted after 6 weeks. 2nd account still in limbo with missing shares. On hold daily for 1 hour+ and get busied out. How do customers contact you?? Even a complaint letter 3 weeks ago with no result.
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