IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Leer, Lower Saxony 2
Basingstoke, England 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • mattnificent01 M (@mattnificent01) reported

    @IGClientHelp Help please! Having issues logging-in into my account. Many thanks

  • FrancisGane Sedo (@FrancisGane) reported

    @IGClientHelp Hi. I've emailed over an issue on a trade that didn't close and chased up multiple times. Can you help?

  • disposableacc13 disposableaccount (@disposableacc13) reported

    @IGClientHelp Can't deposit money into my cfd account. Says "unauthorised access, please close the browser and navigate back to the app" (something like that). please help

  • Garry27977708 Garry (@Garry27977708) reported

    @IGClientHelp - When are people going to learn, IG is $HIT!!! Customer service is run by complete idiots with zero common sense. 'DO NOT' trust them with your hard earned money, you have been warned.

  • gud2bheard - (@gud2bheard) reported

    @IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder

  • WassifAziz Wazza (@WassifAziz) reported

    @IGcom is doing some shady stuff. I was able to open a position on a ******** stock on the 28th of Jan. However trying to open one now and it doesn't work? Spoke to support and they said share dealing isn't allowed on ******** stock, however the website does not mention this.

  • BarryLyndon1916 Barry Lyndon (@BarryLyndon1916) reported

    @IGClientHelp been waiting over a week for my account to be verified, can you please help?

  • Chocolatehhhhhh luosheng (@Chocolatehhhhhh) reported

    @IGClientHelp Yes,after that it need me to wait for 24h. Until now When I log in my account it tells me my id is not belonging to any account, but if I go to" forget password" it shows the account is already exist.I haven't entered my ins yet!I don't know why.Please help me.Thanks

  • John57515062 John (@John57515062) reported

    @IGClientHelp Anything? This has been down over a week!

  • CateWW cate (@CateWW) reported

    @IGClientHelp Hi, I hold iShares Silver Trust (all sessions) which normally trades from 9 am UK time but it's closed. Is there a problem with the market? Thanks.

  • winenfunblog Ian Wilson (@winenfunblog) reported

    @IGcom L2 Dealer - NO FTSE QUOTES NO CHARTS NO DETAILS FOR POSITIONS NO QUOTE VALUES No one should think of using this platform it is unusable and support is non existant....

  • SimonEverard Simon Everard (@SimonEverard) reported

    @IGClientHelp hi, why can't I find out about SIPP's on your site? I click on SIPP's on help page (under investments section) but nothing happens.

  • Lib_Capital LiberationCapital (@Lib_Capital) reported

    @IGcom @IGSquawk some of the worst customer service I have ever come across, and that includes accounting for outsourced call centres

  • LawrenceAdisa Lawrence Adisa (@LawrenceAdisa) reported

    @IGClientHelp I withdrew my funds...IG is the worst.

  • Garry27977708 Garry (@Garry27977708) reported

    @IGcom - Worst trading platform ever with pi$$ poor customer service to match!!! AVOID!

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