IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Elite Soldier
(@ESInvesting) reported
@IGClientHelp Probably can't login because you want to buy $AMC OR $GME mate
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp What's with the Community Forum? Is there a technical issue and if so when will it be back? Hope you're not trying to censor clients in light of recent market developments and access issues
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Nah then 🙂
(@bot13737282896) reported
@IGClientHelp When will the bug with volume not updating web platform be fixed? Volume will show when viewing a stock but doesn’t update. It’s really hard to day trade with volume. I reporting it to IG 8 weeks ago, by email, provided screenshots, followed up, but still no fix 🤨
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kent riboe
(@riboe_kent) reported
@IGClientHelp So what you're saying is when a client needs help to get verified, he needs to get verified first, to use live chat to get help to get verified so he can use the live chat? That's rather convenient for clients I guess :)
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Trader29
(@Badmancricketer) reported
@IGSquawk @IGcom Login fails , poor customer service , money disappears . These lot are just crooks ! Seriously avoid this company
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Paul Ferguson
(@fergulike) reported
@IGClientHelp To the "Help" desk. 6 days later still doing nothing for me. Absolute farce.
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David Humphreys
(@davidchumphrey6) reported
@IGClientHelp Is there any chance that you could answer the phone please? I have been on hold for 2 hours waiting to speak to someone because I need to close a position and the neither the website or the app will let me. This is very bad service.
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Stuart Dalton
(@stuie1963) reported
@IGcom 3rd time in a week the platform is down. What are you doing . Give your clients some idea, this is appalling service.
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Ammar
(@ammaramin78) reported
@IGClientHelp I'm fed up with your rubbish customer service
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Trader29
(@Badmancricketer) reported
@IGcom Worst customer service ever ! Do not trade with this company please
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.
(@LastName_Glass) reported
@IGClientHelp @IGcom Anyone thinking of joining should be know that IG 24/7 customer service means you’ll be on the phone 24/7 trying to get through to a single member of their call centre. 2 weeks just to open an account
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Ricky
(@RickyToddz) reported
@IGClientHelp L2 Dealer is not working what can be done to fix this? I have subscribed to L2 for NASDAQ
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Paul Ferguson
(@fergulike) reported
@IGClientHelp why do you never respond to customer queries?
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AshaRSG
(@RsgAsha) reported
@IGClientHelp @chunkymonkeeee Does your scheduled maintenance last days at a time, as I have not been able to get on for days, soon after you stopped selling GME and AMC
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Hrndkofjbd
(@tweetsCB_) reported
@IGClientHelp Hi, I am paper trading some spreads. Can't seem to open a position on QELL (commons or forwards). Doesn't come up with a rejection notice. I called earlier about this but sat on hold for over an hour and gave up. Are you able to help?
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