IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Portsmouth, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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TV Polls
(@TVP0LLS) reported
@IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I have IG running in a browsers throughout the day, hence why I had access, but I just got "kicked out" and can't get back in either getting the same error as you
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jaxx7048
(@jaxx7048) reported
@IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.
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lee
(@powertrader74) reported
@IGClientHelp help please i cannot log into my spread bet account?
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eaglefineart
(@gallery100000) reported
@IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?
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M@H
(@modges_m) reported
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?
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Aston Girl
(@reb40) reported
@IGClientHelp any problems we need to be aware of logging in? US markets are open but I keep getting ‘Login Failure’ on the IG app.... #disappointing
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Leslie Annan-Forson
(@laf2) reported
@IGClientHelp your systems are down? Cannot log in. Your phone lines also down? Keeps disconnecting when trying to call.
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jaxx7048
(@jaxx7048) reported
@IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****
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FabFlamingoTuitionCo
(@fab_flamingoo) reported
@IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!
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jonnywillamson
(@jonnywillamson) reported
@IGClientHelp platform down
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MadAtMarkets
(@Mad_At_Markets) reported
@modges_m @IGClientHelp It's not specific to you. Global error
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MartinRoberts
(@M4Roberts) reported
@IGcom why can’t I access my account? Unexpected error!! Losing money??
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Siddharth Wandrekar
(@siddswand) reported
@IGcom Cannot login in the account .
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