IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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milbshake
(@milbshake) reported
@IGClientHelp Make this the 6th time in last 9 mths..... Down twice in 24hrs and still no response from IG as to why the platform keeps crashing ! The reason is simple. Because they know what the issue is but dont want to spend the money to fix it. Do you even care ???
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Andrea34
(@Andrea334506911) reported
@Woodysue @IGSquawk @IGClientHelp Yes, it is... though IG won't worry about that, they have shown me a very low level of customer service 😢
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gin&tonic
(@Woodysue) reported
@IGSquawk @IGClientHelp site accessible but can't close any positions no margin showing on them....wtf!! Get your site sorted!
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gin&tonic
(@Woodysue) reported
@IGSquawk @IGClientHelp if I get margin called & you close all my positions because I can't access the s/b site to trade I will take legal advice ...ridiculous service!
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Mark
(@mark7183) reported
@IGClientHelp Terrible service guys
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milbshake
(@milbshake) reported
@IGClientHelp 2nd time in 24hrs your platform is down. Is this going to happen every day now ? Why are you unable to give us any info on the issue ?
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Thomas Winston
(@ThomasW95228819) reported
@IGClientHelp Maybe, I have been waiting on the phone for 30 mins now..... I will send email anyway... Lost a lot of money just now because of this shitty trading platform, platform access problem 2 times in a week. Cant even place a bet now. No one answering the phone.
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Rahim Hassanali ر
(@Rseabiscuit) reported
@IGClientHelp platform down again
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Thomas Winston
(@ThomasW95228819) reported
@IGSquawk @IGClientHelp Lost a lot of money just now because of this shitty trading platform. Platform access problem 2 times in a week. Cant even place a bet now. ??? Seriously ??? No one answering the phone. ONLY 75% people lose money ? ......
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iz
(@iramahmed79) reported
@IGClientHelp what is wrong with your app? I tried selling my @AMCTheatres stock when it was up and it didn’t let me and now the stock keeps crashing and causing errors every time I’ve tried to sell. I’ve called you three times each time on hold for 30mins and then cut of
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gin&tonic
(@Woodysue) reported
@SGStanners @IGSquawk @IGClientHelp Yes but so worrying if it was a down day .& your margins get close.
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Mimi Fontaine
(@mimifontaine) reported
@IGClientHelp Neither the app nor the webpage are working for me, I can't see my watchlist, can't see my positions, what is the ETA for the outage to be fixed please
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Scott Elliot
(@ScottEl37510587) reported
@blacgold76 @IGClientHelp Down again for me.
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Can’t see live positions on chart now , shambles of a service.
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andrew michaelides
(@andrewmichaeli8) reported
@IGClientHelp You have lost me today as a client fed up. Keep dropping service when your in trades. Also canceled a trade due you you rubbish system going down and it just cancels my position when I didn’t want to. I want compensation and also your live chat never works
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