IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 4 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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DG
(@danugoza) reported
@IGcom @IGClientHelp created my account on IG and has been locked ever since. The reset password doesn’t help either? Help SOS!
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Shirody
(@shirodystore) reported
@IGClientHelp Hi, I've submitted my proof of ID & proof of bank, it already says "Thank you we've verified your identity" and "...proof of bank" but it's been a month and my CFD account is still pending. Can you help? The account ID is STPLB.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.
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Daniel
(@Yyamnad) reported
@IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.
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teaboy
(@buy_buy_bye) reported
@RichieKennett Embarrassing. They can’t even get the core offering right. Service at @IGcom has put @HLInvest to shame.
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andrew michaelides
(@andrewmichaeli8) reported
@IGClientHelp what is the number to call support team, both numbers on web site don’t work and no one answers the live chat. I would like to have number to close a trade pre market please
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Matteo Munaretto
(@munarettomatteo) reported
@IGClientHelp Thanks but in that page I got the following error: “We cannot offer this service online. Please contact the trading desk.”
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bo-dhi
(@bomygandhi) reported
@IGClientHelp @IGcom waiting on phone for 30 minutes already and no one answers, chat service is answered by same persons who never resolve issues... can someone call me ? Or has IG given up on serving the clients altogether ?
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kashish Devnani
(@kashish23468629) reported
@IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!
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stewart wiffen
(@s_wiffen) reported
@IGClientHelp can you help please. I have a demo MT4 account and want to know if I download the IG app.. Can I follow my account through the app on my phone.
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Stos
(@MZIE3D) reported
@IGcom what will it take to get a response? Your customer service is non existent. I’ve tried emailing, calling, live chats, now Twitter. WTF man!!
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Anton Devkamalth
(@devkamalth) reported
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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NC
(@N1ckC) reported
@IGClientHelp hi, trying to get through on your phone line since 7am this morning, is there any other way to do live chat to resolve an account issue plse?
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Shanna
(@Shanna65180032) reported
@IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom @JuneFelix I had the same problem terrible CS
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