IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Oberhausen, NRW | 1 |
| Rheine, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Rupsy
(@rupsy007) reported
@IGClientHelp Hi, I am having issues withdrawing my funds?
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@GaryNTrader @Hermes3456 @IGcom They can’t booked unused vouchers as revenue in accounts. So won’t be bad if bookings are paid with vouchers but less CF though. I myself got one to use from last year
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Charl
(@Charl16201311) reported
@IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?
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jimmy mismar
(@jamal_mismar) reported
@CNNBusiness @IGcom won’t allow any buying of CC positions, only closing. Anyone else had this problem?
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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Jon Watts
(@jonwatts81) reported
@IGClientHelp been on hold for over an hour and the live chat won't load. Will these issues be sorted out soon or will I need to look at moving to a different provider.
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hesham barr
(@heshambarr) reported
@IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.
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Gary Collier
(@gazra10) reported
@IGClientHelp Still doesn’t help my position which I’ve been limited on for a month.
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Robbo@pitchside7
(@chrisrobson1163) reported
@gazra10 @IGClientHelp Wouldn't mind if if was a level playing Field and you couldn't trade either way, The stock will only go one way if sell only. So once the stock goes down they will happily let you close your account. Can see a court date ahead.
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M R F A D E D G L 🖤 R Y
(@MrFadedGlory23) reported
@IGClientHelp Is your live chat down? Been on hold on the phone for 30+ mins and the live chat window is a blank screen so you cant do anything??
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Todd
(@RickyToddz) reported
@IGClientHelp Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am locked out again. Please could you provide help with this. I been on hold for over an hour now!!!
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Zubair
(@Zubairssss) reported
@IGClientHelp Extremely unimpressed by the quality of service I've received the last two weeks. Days to get a reply and from someone who didn't even read my query properly. And I'm being asked if the problem persists?
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Diary of a REKT man
(@diaryrektman) reported
@IGcom wtf is going on @thomasg_grizzle???
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Shivraj
(@Shivraj20053040) reported
@IGClientHelp Experienced Very poor service of IG
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Lee Evans
(@waitliketengo) reported
@jablamsky @etrade Tried 3 times for 30mins each to get through to @IGClientHelp in the UK today...’help’ smh
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