IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Hamburg, HH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Russell Hicks
(@hicksi66) reported
@IGcom IG help desk is useless
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Jrahmed21
(@jrahmed21) reported
@IGcom Absolutely shocking. I should be able to decide which stocks to buy with MY money. #MarketManipulation $GME $AMC. Have also filed a complaint to the @financialombuds
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Stefan
(@username6165) reported
@IGcom Why can't people open new accounts in the UK and when will you fix this issue?
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Russell Hicks
(@hicksi66) reported
@IGcom Tried that, a girl asked for a screenshot of the chart, which I forwarded, she replied that ‘prices go up and down’...what?? 49p for Rio Tinto. I don’t think so. Useless HelpDesk, I could have called the speaking clock for better advice.
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp are you guys broken AGAIN?
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ross johnson
(@R0SSJ0HNS0N) reported
@IGcom customer service phone line down all day and no ability to message you direct on here. your system is glitching and needs sorting, please contact me ASAP
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malinda perera
(@malinda63998104) reported
@IGClientHelp Cannot login, Pass word reset mail never receiving, no one answer the phone, Chat or email
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Peter Jurek
(@PeterJ44) reported
@IGClientHelp Hi there, I've been on the phone for 45 minutes at the moment and still listening to the music! Is there anyone working in help department?
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Openskies
(@Openskies13) reported
@pete_zouboulis @IGcom @financialombuds Thanks for posting - I received the most ridiculously arrogant email from their service team in Australia here yesterday when I asked for a compensation form. Basically said bad luck and no such thing . Definitely Financial services Ombudsman
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ilan taieb
(@ilanHTaieb) reported
@IGcom @SmoothskinJim "prioritise the service", "not allowing"... there are a problem, the only service clients want is execution orders, thats all... Thts sound weird... (unless "our existing clients" means hedge funds/corpos and short sellers, like this I understand the message)
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steven coxon
(@stevencoxon1) reported
@IGClientHelp what the **** going on what a terrible service trying to.sell but you are cancelling my order?
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Elite Soldier
(@ESInvesting) reported
@IGSquawk @IGcom IMAGINE HOW MUCH MY CAPITAL WOULD BE AT LESS RISK IF I COULD HAVE AVERAGE DOWN AND BOUGHT INTO $AMC AT $6.00 BUT NO. I CANT. WHY? BECAUSE YOURE THIEFING SCUM!
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Fouad El-Mekabaty
(@FouadMeka) reported
@IGClientHelp @IGcom I still have not had any reply or resolution to this problem. Please sort this out as this is not acceptable. I am surprised and shocked I have not had a reply as of yet.
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Nicholas J Alexander
(@thelovequotient) reported
@IGClientHelp what is going on, today I lost all set up of my charts in the App and if I log onto the browser it kicks me out of the App and Visa Versa. This a terrible experience.
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Pasha Jam
(@pashajam) reported
@IGClientHelp Have called you multiple times and waited for hours but still can't get through. Worst trading platform ever ! Please respond to your customers !
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