IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 3 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Nadi
(@OGBRUHBRUHDOF) reported
@IGcom is there an issue with your servers as I havnt been able to log on
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Fade Me if You Can
(@FadeMeIfYouCan) reported
@eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?
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Jacques Roos
(@jakroos) reported
@IGcom most unprofessional service I have just experienced
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Yvette Ramirez
(@YvetteR85922076) reported
@IGClientHelp I placed a trade and manually closed it in profit. Your system closed me at a loss and the market didn't move that much at the close. The close on the chart page showed positive. Are there problems with your systems?
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Kaz$
(@kaz3366s) reported
@IGClientHelp Hi, opened an ISA account couple of days ago, still unable to purchase US based shares. Couldn't do form online because of some technical error. I have already emailed signed W8ben form yesterday, absolutely no response and account still not working #thisisslow
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scoot3r83
(@scoot3r83) reported
@IGClientHelp They always reply to tell me to report via the software. I have done that. Why are so many software and data issues arising as of late. These changes I would think are not called for.
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x2da4
(@x2da4) reported
@IGClientHelp you guys havin mobile issues?
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp U cannot just apologize, we are talking about real time trading, I have missed serveral profit trades entry just because your system have some problems on certain group of traders ONLY. This is by far the worst event I have encountered. I will be quiting trading with IG.
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eyeofdtigeerr
(@eyeofdtigeerr) reported
@FadeMeIfYouCan @IGcom Bleeding this weekend true… depends i guess if we get some good news soon but looking like a gap down
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Victoria
(@Victoria8300) reported
@scoot3r83 @IGClientHelp I left IG 2 months ago and went to trading view because of this issue. The customer support is basically non existent, so frustrating! It's a shame because the scans you can code on prt are awesome. I hope you have some luck getting it fixed soon!
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Michiel Boshoff
(@michiel_boshoff) reported
@IGcom @HathornSabin The problem with @IGSouthAfrica and their helpdesk is that you get a automatic reply but nobody actually resolve the problem!!!
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scoot3r83
(@scoot3r83) reported
@IGClientHelp If you are really working on this, perhaps you can give a semi-detailed list of events etc. you have accomplished over 4 months and how much lag time you have in your performance before there is any movement in this issue. I'm watching paint dry faster.
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Rob Bowman
(@RobBowmanUK) reported
@IGClientHelp I opened an IG account last week. Trading was nice and easy but your 2 Factor Authentication does not work. Your support team had to disable it twice. Do you have any plans to fix? Why not use Google or MS Authenticator apps?
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Help - I cannot access my account - the charts are not opening up?...@IGClientHelp
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Cannot access my IG account @IGcom - Is there platform outage?
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