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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (79%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Noronha
(@noronha_ashley) reported
@IGClientHelp Getting an error when trying to buy a stock on London Stock Exchange: “Not suitable for European retail clients”. Bit strange it’s not suitable for me buy stock from LSE when I am in London..? Ticker: ARB
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Dr Nobody
(@FreedomFan35) reported
@IGcom are you aware of an issue where open positions are not appearing on charts nor in the "open positions" section?!
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Sean
(@SeanDevonport) reported
@IGClientHelp I get an email everyday telling me to add funds to my account when the situation is out of my control. Can you stop this please and just resolve the issue?
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Ryan Kia
(@Ryankia2) reported
@GrindertraderUK @IGcom Oh don't worry mate! Just curious, never had a similar problem. But, I wasn't involved with NMC so idk lol.
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James Bailey
(@three_fitty) reported
@IGClientHelp Are there any new restrictions on Direxion leveraged ETF's on your platform? I can no longer open new positions via a CFD account, but forums also reporting errors for share accounts.
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Josh Moore
(@joshmooredotcom) reported
@IGClientHelp I don’t think the Eng house chat is working... in need of help and can’t get onto the live chat feature... please help!
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Daniel Keegan
(@changhazcome) reported
@IGClientHelp Please help me open an account!! I sent my documents in over a week ago and I am beginning to think there is an issue with IG.
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William Eales
(@WilliamEales) reported
@IGClientHelp @Garry27977708 IG has not got a good experienced support network in place. They need to invest in the quality of personnel and capacity to cope with the the size of their trading platform.
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Garry
(@Garry27977708) reported
@IGcom - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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cate
(@CateWW) reported
@IGClientHelp Hi, I hold iShares Silver Trust (all sessions) which normally trades from 9 am UK time but it's closed. Is there a problem with the market? Thanks.
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Hallie
(@ehbones) reported
@IGClientHelp hi my Instagram account has been flagged as spam (incorrectly) since July. I am tweeting all the insta support pages I can find since you people don’t just have costumer support. HELP!
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King Veli
(@KingVeli11) reported
@IGClientHelp hey IG hope all is well, I’m having trouble with depositing money into my account. My IG app wouldn’t allow me to deposit more than 3k but I’ve read on IG’s website that the maximum limit in 99.9k. No one is answering the phones or emails, please help.
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Faris Ahmad
(@farisahmad1) reported
@IGClientHelp Hi there, I opened my account around 26 Jan. The account says it needs activation and the identity checks seem to have been completed but I still can't fund my account. Been waiting over an hour on the phone too. Help pls?
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_
(@DabOf0ppo) reported
Trying to get through to @IGcom to place a simple trade is shockingly bad. 45 mins I’ve been waiting now!!! 😤
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Katie Reed
(@sighsmommy) reported
@IGClientHelp I am trading with a robot and I am still waiting for that platform to help but do you know why I can't set my lot size to .01 and it show on the charts too...it just keeps trying to trade and saying invalid lot amount, even with expert settings .01 chart shows 0
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Harshavardhan Reddy
(@Harshav30374148) reported
@IGClientHelp hi my account has been disabled For violations terms but I don’t know why I tried to appeal I have done everything like code to gmail but no reply nothing from your side please help me with my account please I have lot of memories in it . Thank you
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Garry
(@Garry27977708) reported
@AB38692700 @IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Huseyn
(@Huseyn54889635) reported
@IGClientHelp Hi i have been trying to get my account activatrd fot the past week but no one answers the call on customer service, is there any other way to do it?
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Rob Nelson
(@WeegieNelson) reported
@IGClientHelp I cannot find the trailing stop loss feature. Can you help me?
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Mo Miah
(@Mo_Miah0) reported
@IGClientHelp I have an issue with my account when I initially downloaded the app I wanted to open a share dealing account , the app only offered CFD and I didn’t complete my account now it doesn’t allow me to open a share dealing account
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Eduardo Salia
(@Dudu_salia) reported
The quality of support services @IGSouthAfrica is terrible @IGClientHelp
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telugumesh
(@telugumesh) reported
@IGcom anyone here to help?
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Garry
(@Garry27977708) reported
@IGcom - Traders, 'AVOID' IG at all costs, p*$$ poor customer service and trading platform crashes, try calling, 20 minutes, you will be cut off. Shocking company!!!
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Grac
(@Grac06117764) reported
@Harshav30374148 @IGClientHelp Thought I had lost my old account when I got disabled and every attempt to have it restored failed until I met globalsecurityhacks on instagram help recover my account, go message
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Haoever2@hotmail.com
(@haoever2) reported
@malinda63998104 @IGClientHelp Hi IG it has been a week since i click withdraw to card...but the money has not been transfer back to my bank account. May i know who can i speak to regarding this issue?
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Garry
(@Garry27977708) reported
@IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Salvador Bali
(@El_Salvo_) reported
@IGcom Will @IGcom be making public the list of all the stock restrictions they are currently implementing? Seems they were happy for us to hold onto downtrodden commodity & energy stocks for the last 12mths, but are now shutting them all down as the uptrend begins #Rigged
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IGSquawk
(@IGSquawk) reported
@BanjoPigeon @IGcom @IGTV Hello there. $PLBY is available to trade. Clients have been buying and selling it today. If you are still have issues reach out to our helpdesk
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Mo Miah
(@Mo_Miah0) reported
@IGClientHelp I tried to open a share dealing account with another email of mine and it recognised the previous one and now it says it’s locked I have spent over 2 hours on the phone no answer please can you help ?
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Garry
(@Garry27977708) reported
@IGClientHelp - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!