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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Website (11%)
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Login (6%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Taehyun Baek
(@baek_taehyun) reported
@IGClientHelp Please respond to my emails. I have sent three already over the past two days. Please help with issues with my account regarding fund withdrawals!
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Gary Newman
(@GaryNTrader) reported
@hafiz_11120 @Hermes3456 @IGcom I suspect a lot will also come down to how many flights are booked using vouchers which they’ve already had the revenue from in 2019/20! Must be a lot of money worth of vouchers out there to be used
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Charl
(@Charl16201311) reported
@IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?
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Carlos Garcia
(@C4rli86) reported
@IGClientHelp Hi, i have trouble with the platform, since i opened the live account and set it up on MT4, don’t let me open a trade, in the chart don’t appear the option to open/close trades. Everything is in blank Desktop and Mbile App both the same. Anyone can help??
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Robbo@pitchside7
(@chrisrobson1163) reported
@gazra10 @IGClientHelp Wouldn't mind if if was a level playing Field and you couldn't trade either way, The stock will only go one way if sell only. So once the stock goes down they will happily let you close your account. Can see a court date ahead.
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Sean Prowse
(@seanprowse1) reported
@tomd78 @IGClientHelp That will be fed from the same feed, the source of the feed is the issue.
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Nick Walsh 🚀
(@WalshyNick) reported
@h_a_trading @IGClientHelp Exact same problem as me
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Todd
(@RickyToddz) reported
@IGClientHelp Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am locked out again. Please could you provide help with this. I been on hold for over an hour now!!!
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Punjabi Jams
(@PunjabiJams) reported
@IGClientHelp I have spent hours waiting on the phone, no email and social media response think you could do with some investment into customer service as this is ridiculous
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Simona
(@s33m33P) reported
@IGClientHelp Please find bellow my details: Account ID: PX9QA Full Name: Simona Parker DOB: 06/07/1965 The issue I am having is that some shares don't appear when searching. Diagnostics show two errors in red, the registry access test and the program file access test.
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp Still Can not launch Real pro on my IG live Account (HXV6B) please resolve my issue
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Todd
(@RickyToddz) reported
@malinda63998104 @IGClientHelp @IGClientHelp I’m experiencing the exact same issue. Been waiting a long time for someone to answer the phone support through chat!!!
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Zubair
(@Zubairssss) reported
@IGClientHelp Extremely unimpressed by the quality of service I've received the last two weeks. Days to get a reply and from someone who didn't even read my query properly. And I'm being asked if the problem persists?
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kje - FREE ASSANGE NOW🍎
(@zdok) reported
@IGClientHelp No. It's not something unique to me. It applies to all of your clients with long-dated spreadbets on the list of stocks for which positions will be closed on March 29. IG needs to publish its policy for resolving this problem. It's not rocket science.
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hesham barr
(@heshambarr) reported
@IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.
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jimmy mismar
(@jamal_mismar) reported
@TheStreet @IGcom won’t allow any buying of CC positions, only closing. Anyone else had this problem?
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Mark O'Donnell
(@markodonnell10) reported
@IGClientHelp Sorry - I can’t get through to your help desk - I don’t have hours to wait on the phone I’m afraid - can you help?
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M R F A D E D G L 🖤 R Y
(@MrFadedGlory23) reported
@IGClientHelp Is your live chat down? Been on hold on the phone for 30+ mins and the live chat window is a blank screen so you cant do anything??
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Diary of a REKT man
(@diaryrektman) reported
@IGcom wtf is going on @thomasg_grizzle???
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Jon Watts
(@jonwatts81) reported
@IGClientHelp been on hold for over an hour and the live chat won't load. Will these issues be sorted out soon or will I need to look at moving to a different provider.
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jimmy mismar
(@jamal_mismar) reported
@CNNBusiness @IGcom won’t allow any buying of CC positions, only closing. Anyone else had this problem?
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@GaryNTrader @Hermes3456 @IGcom They can’t booked unused vouchers as revenue in accounts. So won’t be bad if bookings are paid with vouchers but less CF though. I myself got one to use from last year
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Ride Safe With Us LLC
(@DeWayneHensley) reported
@IGClientHelp MT4, Trying to place trade. Continue to get error “off quotes” , help PLEASE
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Rupsy
(@rupsy007) reported
@IGClientHelp Hi, I am having issues withdrawing my funds?
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Shivraj
(@Shivraj20053040) reported
@IGClientHelp Experienced Very poor service of IG
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp i already send bundle off an email with screen shot also attached email from real pro teams reply Errors code 1003
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conor 💙
(@conor__clarke) reported
@IGClientHelp have been on hold for 15+ mins regarding an account problem??
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Gary Collier
(@gazra10) reported
@IGClientHelp Still doesn’t help my position which I’ve been limited on for a month.
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Lee Evans
(@waitliketengo) reported
@jablamsky @etrade Tried 3 times for 30mins each to get through to @IGClientHelp in the UK today...’help’ smh