IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (38%)
• Website (13%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	5 days ago
Narbonne	Login	6 days ago
Charleville-Mézières	Website	6 days ago
Figeac	Login	6 days ago
Clichy	Login	11 days ago
Sérignan	Trading platform	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JJ (@investing256) reported 7 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  DV8OR (@dv8or1) reported 7 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  andy mufc (@AndrewFearn95) reported 7 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Guy Edwards (@Nice_GuyEddie) reported 15 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  NM1 - (@AimforProfit) reported 22 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 22 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Wally ****** (@Wally_Was_Here) reported 23 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Dougparkspropertynest (@network_surrey) reported 23 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  K4bala (@k4bal4) reported 25 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Matt (@MattySP500) reported 28 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  logan (@logan_000711) reported 29 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  rohitchad18 (@rohitchad18) reported 30 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  matt92 (@matt92__) reported 31 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 32 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  10xHunter (@10xHunter) reported 34 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  dismantle_ (@JJJorange) reported 37 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Gaurav Jindal (@gj100596) reported 38 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  TomMcAdamNo5 (@McAdamNo5) reported 39 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  WhatsaMata8 (@whatsamata8) reported 40 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  AnnRaj (@anandhichetlur) reported 44 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Dave (@djp4976) reported 49 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  AnnRaj (@anandhichetlur) reported 51 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 51 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Stephen Hampson (@StephenHampson) reported 52 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

• 
  A Reasonable Person (@DanielgDan) reported 53 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Buttercup Serenity (@cthao2101) reported 54 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Sengoku (@Sengoku21524499) reported 55 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 58 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Paul S (@Paul_S1979) reported 60 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  MB (@MBdaytrading) reported 1 hour ago

  @conradcarter66 @JMHDeakin @IGcom Awful