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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (79%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Bzerkermustdie.fx
(@elitegamer360) reported
@IGClientHelp what is going on with your MT4 connections. There was an outage when we couldn't open or close our trades. Plus it's back now but closed trades on MT4 is still running on your server! This is unacceptable for the largest trading company in the world
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Erica ****
(@batcountrybets) reported
@BurnsyMcGru @IGClientHelp Have you heard from support at all on this issue?
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Mike Belmore
(@MikeBelmore1) reported
@IGClientHelp My account has been locked because I had trouble remembering my password. I changed it but I am still locked out
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Trickytrev53
(@trickytrev533) reported
@englandcricket @IGcom Pakistan showed lack of concentration school kids fielding errors England 2nd team absolutely thrashed them,congratulations to all players
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STUPPYTRADER
(@stuppytrader) reported
@IGClientHelp hey your crap platform seems to be down again… nothing on your Twitter feed and unable to trade… great service
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dave
(@dbond9) reported
@KISSeverybody @ft_content @IGcom China burning more coal go complain out there
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PJ 1
(@PaulBai123) reported
Ig Index customer service is abysmal @IGClientHelp
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Mark Rothwell-Brooks
(@mark1717) reported
@IGcom Your platform is down - what's the ETA for getting this back up? unacceptable
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Zerei Hedge
(@HereTweetsRei) reported
@Ronniemarkets @JeremyNaylor_IG @IGcom Would you look at usdjpy. Damn.
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London Hebrew ✡️
(@NeasdenParade) reported
@ft_content @IGcom 5-10% would fix the American and European economies and cut out all the dead wood and zombie companies. Otherwise our inflation and depression will be permanent.
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Finumus
(@Finumus1) reported
@CaffersXL @IGcom Yeah, thanks, I do hold those. There are a few issues, one is that they track the NET not the Gross index - which is a bit cheeky IMHO. They are swap based, so they are avoiding the *** withholding tax and keeping it.
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Burnsy McGru
(@BurnsyMcGru) reported
@batcountrybets @IGClientHelp Yes, this has been down for more than 24 hours, and during a 5% move in the underlying futures yesterday. When will this be fixed???
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Ben Jephcott 🔶♻️
(@BenJAJ20) reported
@ft_content @IGcom A very unconvincing case by a spread betting company, does the FT need sponsorship from that quarter? No strong evidence that oil prices are headed anywhere but down over the medium and long term.
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Ian Wilson
(@winenfunblog) reported
@IGClientHelp Your call is important to us so we are just going to disconnect you...... customer service sucks...
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Kwesi
(@teamkaychay) reported
@IGClientHelp @tradethetrend13 I have registered IG since June 16th and my accounts is not activated since then. I have been sending emails, called the office in London, Australia and for the South African office nobody picks up calls. Lines are always busy. Is there any problem?
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Mark Rothwell-Brooks
(@mark1717) reported
@IGClientHelp Your platform is down AGAIN. what's the ETA this time?
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Eddy edster
(@eddy_tedster) reported
@IGClientHelp When will "C&C Group PLC Rights Issue" be converted into tradeable "C&C Group PLC" positions as the conversions have all taken place and rights instruments delisted?
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DavR0s
(@davinvestor) reported
@IGClientHelp Any more update on whether it is wise to open new positions? Logging in was very slow but I am in at present but I dont want to open new positions to find i cant exit as reported by others. ATM given your message, i have stopped opening new positions?
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp 1. Would have been nice to be pre warned 2. Other brokers continued trading normally without any issues With respect, another excuse & terrible Comms & resolution, again! Started the process of moving accounts regardless
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Dr Dan Jones 🇦🇶🌊👩💻
(@DanJonesOcean) reported
@ft_content @IGcom Ugh. Leave the oil in the damn ground already.
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Rumen Ivanov
(@rumba5) reported
@IGClientHelp Hi -- your customer service is pathetic. You need to do better. That is all.
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Paul Williams
(@buddhawilliams) reported
@IGClientHelp Hi, My son is looking to start owning some shares, but I am having trouble finding a broker that will deal with a 13yo. Can't see any info on your site. Is it possible - or do I need to hold shares in trust for him?
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PhDtrader
(@PhDtrader) reported
@IGClientHelp hi, arabica coffee daily spread is currently 60 points. Usually 20 points. Yet Sep expiry is 50 points. Is there currently an issue with arabica coffee pricing? Thanks
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Kwesi
(@teamkaychay) reported
@IGClientHelp it’s been about 4 weeks since I complete the application procedure. And 1week since I complained here.what is the problem. Nobody has called or sent me an email since. If you don’t allow people from Ghana to trade let me know please. Thanks
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Azam Khan
(@azamk006) reported
@englandcricket @CarseBrydon @IGcom this has to be the worst 5 wicket hall i’ve ever seen. taking wickets in the last 3 overs against a worn out batsman and tail enders isn’t impressive at all. nevertheless congratulations
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Corton Charlemagne
(@bibbleearthling) reported
@IGClientHelp Hi yes I am very experienced with this. But the rate of these messages across the day I sent the message was very high and wanted to know what the issue is/was.
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Ravi Sharma
(@imravi9999) reported
@englandcricket @JasonRoy20 @IGcom Haara hua amt Ravi bulk me jeetega toh oppoennt just enioy the matter I will set my target wht i want to do It's long race and creativity help to win similar SA underperform in Pak tour but roar till today v wI Who know wht happen with 244 and 36 silently Adelaide score
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Lavina Emotions
(@lavina_emotions) reported
@IGcom IG has stolen my profit! Recently from my account Account ID: KWCUH IG has stolen all my profit!!!! They just cancelled all my profit which i has done. They do not reply to e-mail, do not provide official letter. this is terrible!!! I demand to bring back my profit!!!!
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geraint jones (Gez)
(@gezwjones) reported
@Finumus1 @IGcom 1.I guess its that stupid eu/fca regulation …you could probably buy if you have a US broker acct, but obv not an isa…this is the message onscreen from Hl when i typed tqqq
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Bludhaven von Carstein
(@vonBludhaven) reported
@IGClientHelp orders can't get through... is the site having issues?