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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (78%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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nuzhat
(@nuzhat30668111) reported
@IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.
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Erol Direncay
(@Erol22d) reported
@IGClientHelp Hi, been waiting on the chat for “live” help for about an hour which happens often, phone lines not much better. Trying to find out if you are able to subscribe to/find info on UK IPOs? Thanks
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp IG real pro launch link not working send proof of pictures but still IG help sending information how to enable etc.plz IG support team Launch link from dash board next page not displaying plz 🙏🙏🙏🙏 fixed my issue two weeks now !!!!!!!
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Scrumpy222
(@Scrumpy222) reported
@IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?
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Aman
(@aman0981) reported
Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools
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THR10C
(@c_thr10) reported
@IGClientHelp I'm having problems resetting my password, it says there is a technical issue. Would you be able to help me resolve this?
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Ross 📈🚀🇬🇧
(@hometraderross) reported
@MaqsDad Hargreaves is ****, closed mine down. Try @igcom
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ice_unable
(@IceUnable) reported
@IGcom been trying to call your scammy "Customer Service" for weeks. Currently in a call for 51 minutes waiting to speak with an advisor. You should stop falsely advertising 24/7 customer support.
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Ryan Gray
(@ryangraydj) reported
@IGClientHelp I’ve sent you a private message, please check your box. You made a partial sell order without my consent. I never ordered you to sell and at that time I had sufficient funds so that’s was not a stop loss problem!
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Anton Devkamalth
(@devkamalth) reported
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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Fuad
(@FuadAbodunrin) reported
@IGcom Since there is no demo option for share dealing, do you have any practical video/ documentation that can help?
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ice_unable
(@IceUnable) reported
@IGClientHelp Currently in a call for 54 minutes to speak to an advisor. Is this the level of your customer support in 2021? Why are you falsely claim 24/7 support?
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Christian Horner’s Wide Stance Stan Account
(@Dylan_Is_Deaf) reported
@IGClientHelp hi there, Ive sent two emails regarding identity verification, one over a week ago, and both have gone unanswered. Live chat this morning told me theyd raise my issue with the relevant department and promised a reply but I’ve yet to get one. I need resolution please
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Mik
(@MrMikeybong) reported
@IGClientHelp for some reason my account is locked and i cant unlock it. Any help would be much appreciated
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What?
(@petrichorldn) reported
@IGClientHelp hi, I tried contacting your email support but clearly they are misunderstanding me. I told them I want an ISA share dealing account and they are saying I’m not suitable for leveraged trading. I don’t want a CFD account, please sort this out.
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom I had the same problem thew month’s back stick two your own brokerage Greg
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Hello I am having issues getting my account approved. I need to get information corrected and nobody answered the phone.
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp I've been trying to place short trades using my spread betting account, but I keep getting error messages about the stock being unborrowable. I don't understand because I'm not borrowing any stock, just trying to bet on the on price movement
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Tony Scott
(@tscotty37) reported
@IGClientHelp still no reply to my email, tweet & dm. This is after spending almost 2 hours trying to get through & getting cut off both times. Very poor customer service. Regards Tony
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?
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Watchfulrabbit
(@watchfulrabbit) reported
@IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on
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AndY B
(@Bowen85AI) reported
@javiery84 @IGClientHelp Nothing but trouble @IGcom they will take your money. And blame it on the platform crashing. Then make you wait 8 weeks and not hear a thing.
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Cristian Ravalli
(@cristianravalli) reported
@IGClientHelp Guys, I am really disappointed with you. You write about SPACs, it takes ages (2 weeks) to get an answer whether you split. And the answer is you don't because of a heavy workload? Why do you even advertise SPACs? Are you serious about your service?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp till now two weeks IG did not slove my issue Reminder Account HXV6B Real time pro launch link not working please Solve my issue Till now no help support person called me May be IG DO not like client.
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Can someone answer the phone or their email for US customers? I have been trying to get information to you guys for the past 48hrs and I really need some help.
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TradieJoe
(@TradieJoe) reported
@IGClientHelp I have an order stuck on your system that can not be deleted and my money has been stuck with you for two weeks now. I called your help desk and was told they couldn’t delete it and would raise it with IT. Still the order is there and has not or can not be deleted.
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Ed
(@eddy1972lee) reported
@IGClientHelp Hi I have tried to contact you through email at the weekend and been on phone numerous times with no answer just constantly holding, as I require help with a discrepancy on my account, would be nice to speak to someone regarding it!
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AndY B
(@Bowen85AI) reported
@LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.