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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (50%)
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Website (25%)
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Trading platform (25%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Trading platform | |
| Saarbrücken |
Login | |
| Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Trading platform | |
 Cuernavaca |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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kashish Devnani
(@kashish23468629) reported
@IGClientHelp I cannot log in to my account, I have been trying to log in since yesterday and all it shows is “error please wait for some time and try again” it isn’t even verifying my email now! Please help!
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Anton Devkamalth
(@devkamalth) reported
@IGClientHelp I opened an IG account yesterday. I am really disappointed with the telephone and chat service, I have been waiting for more than one hour to get an answer. Email response is also more than 3 days
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I was told to "check my dashboard". I don't know what they are talking about. I asked what they meant and just ignored me. As an existing customer this "assistance" is non-existent.
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TradieJoe
(@TradieJoe) reported
@IGClientHelp I have an order stuck on your system that can not be deleted and my money has been stuck with you for two weeks now. I called your help desk and was told they couldn’t delete it and would raise it with IT. Still the order is there and has not or can not be deleted.
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Aman
(@aman0981) reported
Over 1 hour waiting for you to answer phones @IGClientHelp #FridayThoughts #fridaycomplaints this is why I want to withdraw my money, you guys are rubbish. No one should use IG to trade. Newer brokers are much better, better service, better interfaces, better analysis tools
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Shanna
(@Shanna65180032) reported
@IGClientHelp Hi I can’t login to my account. It says I must phone but the office is closed. Please let me know what I should do urgently
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Paul Ferguson
(@fergulike) reported
@IGClientHelp you have zero interest in customer service, you are an absolute disgrace. Do you even know what manners mean?
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Tony Scott
(@tscotty37) reported
@IGClientHelp still no reply to my email, tweet & dm. This is after spending almost 2 hours trying to get through & getting cut off both times. Very poor customer service. Regards Tony
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stewart wiffen
(@s_wiffen) reported
@IGClientHelp can you help please. I have a demo MT4 account and want to know if I download the IG app.. Can I follow my account through the app on my phone.
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp can you help me?
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bo-dhi
(@bomygandhi) reported
@IGClientHelp @IGcom waiting on phone for 30 minutes already and no one answers, chat service is answered by same persons who never resolve issues... can someone call me ? Or has IG given up on serving the clients altogether ?
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Paul Ferguson
(@fergulike) reported
@IGClientHelp I presume despite being a client of 2 years, despite about 15 times trying to complete these ridiculous ID checks that don't work, you will continue to ignore a good customer?
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Mik
(@MrMikeybong) reported
@IGClientHelp for some reason my account is locked and i cant unlock it. Any help would be much appreciated
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Shirody
(@shirodystore) reported
@IGClientHelp Hi, I've submitted my proof of ID & proof of bank, it already says "Thank you we've verified your identity" and "...proof of bank" but it's been a month and my CFD account is still pending. Can you help? The account ID is STPLB.
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Malin Billinghurst
(@MalinBillinghu2) reported
@IGClientHelp Hi, I am having problems logging into my account, when I out in my username and password it flashes my screen with a "something went wrong message". I have reset my password and it still did not fix the issue
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NC
(@N1ckC) reported
@IGClientHelp hi, trying to get through on your phone line since 7am this morning, is there any other way to do live chat to resolve an account issue plse?
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ice_unable
(@IceUnable) reported
@IGClientHelp Currently in a call for 54 minutes to speak to an advisor. Is this the level of your customer support in 2021? Why are you falsely claim 24/7 support?
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Daniel
(@Yyamnad) reported
@IGClientHelp @IGClientHelp Your customer service has reached an all-time low. I've spent 30 minutes on hold each day last week and given up each time.
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bo-dhi
(@bomygandhi) reported
@IGClientHelp @IGHelp is there any real human help available at IG ? I have been trying to resolve issues last 2 months and been wasting time on chats which support staff end without resolution and never email back. There is no 'save script' option either. #PoorService
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Aman
(@aman0981) reported
@IGClientHelp It’s just unacceptable, 1hour 27minutes to get someone to answer the phone. This is one of the reasons I switched to another broker,the service levels are terrible. My query was sorted. I suggest that IG just hire more people to answer the phones it’s not fair on the ones working
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your ID registration doesn't work. I've tried about 15 times on both Post and ID Now. Also, took time off work to go to bank branch and they won't sign. As an existing customer for 2 years this is an utter disgrace
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Paul Ferguson
(@fergulike) reported
@IGClientHelp Are you going to help or not??
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Mark
(@MarkBCars) reported
Hi, still no view of shares. @PrimaryBid @IGClientHelp help please
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Ed
(@eddy1972lee) reported
@IGClientHelp Hi I have tried to contact you through email at the weekend and been on phone numerous times with no answer just constantly holding, as I require help with a discrepancy on my account, would be nice to speak to someone regarding it!
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Erol Direncay
(@Erol22d) reported
@IGClientHelp Hi, been waiting on the chat for “live” help for about an hour which happens often, phone lines not much better. Trying to find out if you are able to subscribe to/find info on UK IPOs? Thanks
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ice_unable
(@IceUnable) reported
@IGcom been trying to call your scammy "Customer Service" for weeks. Currently in a call for 51 minutes waiting to speak with an advisor. You should stop falsely advertising 24/7 customer support.
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Laurie (he/him)
(@tweetinglaurie) reported
@IGClientHelp Hello, I hope you're well. I’d be grateful for your help please: I've just spent 18 mins on hold, after which my call was disconnected, and Live Chat seems to be unmanned. Do you have anyone working in customer service? If so, how can I reach them? Thank you.
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nuzhat
(@nuzhat30668111) reported
@IGClientHelp been trying to reach your support tram@fir 2 days straight via online chat and phone for a combined 4 hours. With no response to even getting through to anybody !! Email was very unhelpful.
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GazzaD
(@gazzad1) reported
@IGcom anybody managing your support lines today? Been holding for over 20 minutes already....
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andrew michaelides
(@andrewmichaeli8) reported
@IGClientHelp what is the number to call support team, both numbers on web site don’t work and no one answers the live chat. I would like to have number to close a trade pre market please