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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Trading platform | |
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
| Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGClientHelp can you remove these tweets from the IG news tweets feed in the UI please - not really interested in other users IG issues ! Thanks
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bremze
(@bremze2) reported
@IGClientHelp Hi! I have been waiting for 3days to get my account approved and I'm still waiting. Is there something wrong? Also I can't get into ProRealTime platform although I have it enabled in my settings. Why is that I can't open it? Please help.
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Salima Manji
(@Salima_Manji) reported
@IGcom please could you reply to my email as I can’t login to my account 🙏
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Jaime Chan
(@chanjj811) reported
@IGClientHelp i have tried to call the help center and sent email for a few times! And no responding at all! Terrible service!
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Nazia Rizwan SLT
(@NaziaRizwanSLT) reported
@IGClientHelp Following on from my last message, without any response from you, my MT4 account became accessible to trade on again, but I lost out on my open positions. Disgusting. You have no customer service! I will raise this further
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Rob Wombwell
(@baldybobby) reported
@davidchumphrey6 @IGClientHelp IG are a total disgrace at customer service level. Getting through can be an absolute nightmare!!
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Eric of the Red
(@Cantonarghhh) reported
@OakfieldDWitt @IGClientHelp @IGcom Hi there, just stumbled across this, was it resolved / explained in the end? Having a similar issue...
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Brian Byrne
(@BrianBy24507538) reported
@IGClientHelp hi there. I applied to open an account a week ago. Have been told all my docs are checked etc but account still not active. User name is bbybby1. Any help appreciated.
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The Inhibited
(@TheInhibited) reported
@IGClientHelp @IGcom I’m having some real problems getting in contact. I’ve tried livechat, email and now on the phone? Is anyone actually there?
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James Tuck
(@jtsays) reported
@IGcom Why am I unable to withdraw from my ISA via the mobile app - it keeps saying contact help desk? I then called and 20 min later I get cut off. Very unimpressed with this service. Please advise ASAP.
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BlacStealth Music
(@BLACSTEALTH) reported
@IGClientHelp hello my name is Mr. Walker , I’m running an EA. On your platform and I continue to get a zero divide message and not sure how to solve this problem. I’ve changed the settings numerous of times without success. What should I do to remedy this issue?
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Nazia Rizwan SLT
(@NaziaRizwanSLT) reported
@IGClientHelp Hi, I am unable to use my IG MT4 CFD account, I can login but my open positions are static and I simply can't trade or amend positions. Have been on hold for more than an hour and no reply to email so far, this is urgent
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Day Trader
(@GotlandTrading) reported
@IGcom Only 10 hours server stop... And no message to customers...
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Samuel
(@samuelpresti1) reported
@IGClientHelp Problem regarding cancel limit and stop loss I mencioned 2 min. ago, has been solved
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Simon Massey
(@simonjmassey) reported
@IGcom I have unable to deposit funds from debit card, is there trouble with your systems. Been on hold for an hour and a half and unable to get resolved!
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Samuel
(@samuelpresti1) reported
@IGClientHelp Hi. I have an open position in Wall Street Cash with a limit and stop loss, which I would like to cancel but the system is not allowing me to do so. I don't understand why. Can you help me?
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Lana
(@Lanann95) reported
@IGClientHelp Anyways, thank you for your help. Service has been dreadful so far. The service team is very hard to reach. No response via inbox & the above very vague. I shall come directly to your office once the pandemic is over if I have further queries🙃
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James Tuck
(@jtsays) reported
@IGClientHelp Why am I unable to withdraw to my bank from my IG ISA? It says to contact the help desk but nobody answers the phone at your help desk?
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or Upgraded Digital DL so will be doing so in the next two weeks as I await processing. Thanks
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fabios
(@fabios23639271) reported
@IGClientHelp @IGhelpdesk_nl ACCOUNT FELIPE MARINELLI NEED A TOP UP PLEASE CALL YOUR CLIENT AND MAKE IT HAPPEN THERE IS NO SUPPORT 24 HOURS AT @IGClientHelp
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SI
(@sonemeow4422) reported
@IGClientHelp hey! do you provide customer support via whatsapp?
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Jay
(@JayBXIII) reported
@IGClientHelp I am trying to close positions in my account. I have an EA running that has held positions for over 3 days and tht is not correct. When I try to execute it I get an error "Trade is disabled" on every thing I do.
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Share Investor
(@Share_investor) reported
For a company the size of @IGClientHelp there customer service takes so long it’s annoying!!
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Sam Gush
(@SamuelGushW) reported
@IGClientHelp Hey, thanks for the response. Already got in touch with support. Turns out I have to also submit my Passport or an updated DL (I use an older version) so will be doing so in the next two weeks as I await processing. Thanks
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Mo
(@tradermo_) reported
@IGClientHelp why has your customer service gone **** the past few months?
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Bulls&BearsPLC
(@BBearsplc) reported
@IGcom Amazing, sent a message to the 24 hour Client help line on Friday afternoon . Still no reply. Not much point in a 24 hour help line really.
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Adnan Van Dal
(@AdnanVanDal1) reported
@IGClientHelp Hi, so we're into earnings' season, us banks kicking off this week, have twice raised with support that company earnings' calendar is not populated on platform. Any ETA on a fix? Thanks (great platform btw been using pbbly for abt a decade!).
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Paul Fennemore
(@PaulFennemore) reported
@IGClientHelp Please please please fix the log in on my account
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Joshua Mahony
(@JMahony_IG) reported
@ColinGregan @IGcom Hey Colin. Sorry theres not much I can do to help on this, but maybe @IGClientHelp could look into this for you.
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Samuel
(@samuelpresti1) reported
@IGClientHelp HI. I have an open position in Wall Street Cash with a limit and stop loss, which I would like to cancel but the system is not allowing me to do so. I don't understand why. Can you help me?