IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	4 days ago
Brussels	Trading platform	6 days ago
Upminster	Login	8 days ago
Bouzigues	Website	29 days ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 29 seconds ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Mark Newton (@Mark_Newton1) reported 7 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  jelt (@InfoJelt) reported 8 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  Zaraq Afzal (@afzal_zara26257) reported 8 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Penny Share Trader (@Penny_Shares) reported 12 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Bazzer (@baz_trading) reported 17 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  IG Client Help (@IGClientHelp) reported 19 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Mr Downs (@MrD23English) reported 21 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  #TPAE (@TpaeSkinnykat03) reported 21 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  WARDELL (@MrFord_10037) reported 21 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Harald Hadrada (@HaraldHadrada2) reported 23 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Macro Joe (@wealthelf) reported 25 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Andy Gill (@andygill76) reported 27 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 27 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Noah Silverman, PhD (@noah_phd) reported 29 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Tom Norman (@plaste) reported 30 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 37 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 38 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  scottie (@dingle1964) reported 40 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  AnnRaj (@anandhichetlur) reported 42 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Heetan J (@Heetan001) reported 44 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Sudhin ps (@Sudhinps15) reported 44 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 45 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Gaurav Jindal (@gj100596) reported 46 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Les Norton (@Les_NortonAU) reported 47 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Cam (@CamTortola97) reported 48 minutes ago

  @IGClientHelp Issue with platform?

• 
  dismantle_ (@JJJorange) reported 52 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Victor Cortino (@CortinoVictor) reported 52 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  KryptoBeast (@BeastKrypto10x) reported 52 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  KryptoBeast (@BeastKrypto10x) reported 55 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom