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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Withdrawals (33%)
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Login (33%)
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Website (17%)
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Trading platform (17%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santa Cruz de Tenerife |
Withdrawals | |
| Valladolid |
Withdrawals | |
 Bridgend |
Website | |
 Milan |
Login | |
 Paris |
Trading platform | |
 Ponta Grossa |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Rob King
(@rob_king) reported
@Darren03660786 @IGClientHelp Tried to buy a few times over the past couple of weeks. Same error. Going to have to switch broker at this rate.
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Mark EiC
(@MarcoMacri98) reported
@IGClientHelp I’m having some issues with opening an account. I read that minimum deposit can be lower than £200 however I’ve been told that I’m not able to open an account. The email from you says that i’m unable to open a leveraged account due to my wealth figures of around 1k.
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J-ME
(@Ya_aqov) reported
After praising IG and their service it is now becoming apparent they are a complete farce of a company regards opening new accounts or accessibility. You have lost the support of this loyal customer. @IGcom @IGcom #IGG
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Danielako
(@Danielakos7) reported
@IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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Mark EiC
(@MarcoMacri98) reported
@IGClientHelp I’m having some issues with opening an account. I read that minimum deposit can be lower than £200 however I’ve been told that I’m not able to open an account as I don’t have enough capital, the latter being above 1k.
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John Adams
(@JohnAda73875344) reported
@RogerLa79211881 @DirtyJohn85 @IGcom I recommend x-o/Jarvis - very low fees, extremely prompt CS emails, and never had a problem with any trades!
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Harjot Singh
(@cuedipi) reported
@IGClientHelp Hi. I've been trying to call client services concerning problems on deposit for my IG CFD Account. However, nobody has answered the call after waiting for a significant period. Would appreciate your assistance.
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Christopher Leach
(@CG_Emate) reported
@IGClientHelp Please need your help, have tried to sign up and though my documents are verified it is still saying account pending even after a week.
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Iman 💞
(@Imanfarid998) reported
@IGClientHelp I still kindly need help actually through the phone so i could explain well
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SlimJim
(@slimjim3425) reported
@IGcom Yet can’t even get you to send out forms to transfer an isa to you. Customer services not helpful at all!
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Horace
(@ProperMyGander) reported
@eToroService **WARNING - DO NOT USE eTORO** Markets opening late for no reason Balances showing as zero in error Unable to login or open positions Use a reputable exchange such as @IGcom or @binance. This is not spamming/trolling eToro, this is my genuine experience.
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Conor McLaughlin
(@conor268) reported
@IGClientHelp Hi, This is incorrect. I have tried to purchase this via share dealing and it would not let me. I contacted customer support and they advised they would email me an update which did not happen. I only have a share dealing account. Can you review this information and come back?
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Kieran Cassel
(@kierancassel) reported
@IGClientHelp I am unable to sign in on the mobile app or on the desktop website. I get redirected back the home page. Please advise.
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joe ele
(@joe31756) reported
from
Pakenham East, State of Victoria
@IGcom Overvalue GBP/USD should go down , already the good news built in the price
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J-ME
(@Ya_aqov) reported
@IGcom Adult daughter trying to open a Stock and Shares account with you on my recommendation. You continue to fail to activate her account. Online chat help keep promising to fix the problem but have told LIES. Disgusted.
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Terry Quigley
(@Terryquigley12Q) reported
@IGClientHelp I have been trying to speak to someone since yesterday morning about 3 trades which were closed wrongly. I've tried calling and Live Chat. In total I've made 5 prolonged attempts. Was promised a call back yesterday and am still waiting. This is poor service
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Mr K.A.A
(@kev123703) reported
@IGcom @your margins are tooo high? Your sizes don’t help small timers. @FXCMMarkets does it all only thing is they dnt offer wide markets like IG
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IncrementlTrades
(@TlTrades) reported
@IGClientHelp Useless.... Awful broker. DO NOT USE.
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Paul Jemmett
(@pauljemmett2) reported
@rob_king @IGClientHelp i had this problem a month or so ago, they were useless so i moved all my cash from them. quotes are pants too, get a better broker
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Surjit 🇦🇺
(@Surjit) reported
@IGClientHelp Hey, daily options are no longer been shown on the IG trading terminal but weeklies and monthly ones are still there? Have the daily options been disabled from being traded or is that a technical glitch?
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Mark Dimo
(@markdimo1) reported
@IGcom @IGClientHelp customer service is getting worse! had a query a week ago re your list of etfs still had no response and just spent 8 mins on hold....!
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Iman 💞
(@Imanfarid998) reported
@IGClientHelp I kindly need help am finding a hard time to login using the MetaTrader app please can someone help me 😭😭😭 since morning thanks regards Iman farid
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp BNC Rights Issue still hasn't been converted!! Get it sorted please!!
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avinav
(@twitting_avi) reported
@IGClientHelp I tried crediting money to my IG account couple of times but it is always getting returned. Need your help!
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Mark Dimo
(@markdimo1) reported
@IGClientHelp customer service is getting worse! had a query a week ago still had no response and just spent 8 mins on hold....
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abujandal
(@fahmi_abusharif) reported
@IGClientHelp hello, i have uploaded my passport and bank statement for address approval but my account still not active, kindly help
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J-ME
(@Ya_aqov) reported
@DonaldPond6 I'm having a lot of trouble with IG activating a trading account. Tried contacting them but not answering phones, not replying to emails. Checking their community forums it appears a very common problem that has existed for many , many months. Totally digusted with @IGcom
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aaaaaalexxxx
(@Hei_Alex) reported
@IGClientHelp is there any login issue or my account has stolen as I cant login the account
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James Hennessy
(@JamesHe52841188) reported
@IGClientHelp need help, can’t get hold of anyone on the phones, can someone call me please?
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Larus
(@MrLarus) reported
Got to say that although London South East have a poor service I always get a response from them within hours. Unlike @IGcom who also have a poor service but have ignored numerous phone calls and emails over a period of weeks. And STILL haven't got back to me 🤬🤬🤬