Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Mumbai, MH | 1 |
| Piatra Neamţ, Judeţul Neamţ | 1 |
| Barcelona, Catalunya | 1 |
| Poplar, England | 1 |
| Leesburg, VA | 1 |
| Singapore, Central Singapore Community Development Council | 1 |
| Melbourne, VIC | 1 |
| Santa Cruz de Tenerife, Canary Islands | 1 |
| Clifton, NJ | 1 |
| Saskatoon, SK | 1 |
| Berlin, Land Berlin | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Galaţi, Judeţul Galaţi | 1 |
| Dubai, Dubai | 1 |
| Guaratinguetá, SP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Solomon Abiona
(@Solomon_Abiona) reported
Why are @IBKR's IB-IE accounts having a problem to convert EUR into USD? And their customer service personnel have so much 'I don't care attitude' about client problems? Client keeps explaining his problems and all they do is a short reply with no empathy. I am losing money 😢
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MoonMan 🚀
(@MoonManStonk) reported
@IBKR When I try to buy anything I just get a 'unknown error' message. What's going on?
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Arno Urban
(@ArnoUrban) reported
@KevinOD28414959 @IBKR Same Problem. Unable to convert currency=unable to trade us stock No approximately time said, when it will be fixed. Can be days, months..... Why no information on homepage? @IBKR
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howars kanada
(@howardklein18) reported
@FightingbackHD @IBKR Outage for me to. Unreal
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julian bird
(@julesdbm) reported
@IBKR Server down again today 😪 IB you need to beef up your systems to cope in the busy periods its costing ££££££'s when we can't access trades.
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Kevin O Donovan
(@KevinOD28414959) reported
@ArnoUrban @IBKR No information on website, standard script response when I enquire via message within my account with the worrying comment of they don't know when it will be fixed! Very unsatisfactory support
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ilikeoptions
(@ilikeoptions) reported
@IBKR I get it, my friends and I are small fish, totally amongst us we spend around $100K/yr in commissions. Regardless, you will need to up your game VERY soon if we're to keep doing business with you. It's disrespectful at best and incompetent at worst. @IBKR management get to work!
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Randolph
(@iRandolphf) reported
Hey @IBKR ! We have problems to convert EUR to USD since last week. So you think it's normal such a AWFUL service??? #Unhappy #dontbeevil
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Assistant TO the Markets
(@dwightKstocks) reported
@IBKR pick up your ****** phone. over an hour wait to get someone on the line. wtf
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Miguel
(@MiguelBPMEX) reported
@IBKR I want to talk about a doubt of a transfer status in my account, do you have the contact of anyone who could help me?
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Lance Carlson
(@LanceRCarlson) reported
@IBKR It would help if this was not written in baby-talk...you know, use the best words.
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None None
(@tempArb) reported
@IBKR Yeah, how about you fix your abysmal customer service first?
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TBrooks
(@TEB49) reported
@IBKR After a week I am still awaiting a response. I am unable to do live chat as I cannot log into my account due to a change of number. If I don't receive a message today I will be closing own my account and going elsewhere. Awful service
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Data Duck UK
(@DataDuckUK) reported
@IBKR "You are placing a trade without something data, something something (utter garbage)". Then two more: something about fractional orders? I mean, just get on with it - round it up or round it down in the name of god. Tragic.
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Kevin O Donovan
(@KevinOD28414959) reported
@ArnoUrban @IBKR Finally a response this evening, fix is at least a week away!! Time to open a backup trading account methinks!!
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