Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Madrid, Comunidad de Madrid 2
Thionville, ACAL 1
Amsterdam, nh 1
Los Angeles, CA 1
Thornhill, ON 1
Bridgetown, Saint Michael 1
DeLand, FL 1
Abbotsford, BC 1
Austin, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • jig_young Jig Young (@jig_young) reported

    @IBKR our account lost access to all our positions - it went back to the initial cash balance. is there a bug in IBKR at the moment?

  • resharmonica Reshamonica 💎📚 (@resharmonica) reported

    @IBKR Why does your contact centers in Europe not respond to emails and do not pick up the phone calls? I have problems with changing device and can not log on to my platform from yestreday. Could you help with this please?

  • mgf1439 Mitch (@mgf1439) reported

    I wonder what it's like having a broker that processes requests and has a customer service department... I wouldn't know because I made the mistake of using @IBKR

  • rizkhan_k Rizwan Khan (@rizkhan_k) reported from Ilford, England

    @IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?

  • Stephen24nyg Stephen Ramirez (@Stephen24nyg) reported

    @purealpha415 @alexcutler247 @IBKR Message from broker app, something about volatility and **** cause of the recent spike and extra volume recently. People took it as, omg they are warning us it will crash soon. But not at all what it is.

  • mgf1439 Mitch (@mgf1439) reported

    Props to @IBKR for having the same customer service on the weekend that they have during the normal business week... #none

  • JimSuncomm1 Jim Hunter (@JimSuncomm1) reported

    @ChristofMaz @FuturesOperat0r @IBKR On a big move, like happened in the past 7 days or so in some stocks, the moves up & down (volatility) was crazy high..happens in Futures too. You make money but you are on the hook to DELIVER if you are Short Calls..if they go in the money..Good luck. Please be careful..

  • Rajiv_Suntu Rajiv Poudel (@Rajiv_Suntu) reported

    @IBKR customer service is non existent. Called 3 times, 3 different days, on hold for over 2 hours every time without anyone answering the phone. Worse POS ever. #Scam

  • go_literary GO Lit (@go_literary) reported

    @IBKR you trying to steal our money? Been calling customer service for 2wks+ and NO response. Not a good way to earn our trust.

  • Shadehater1 Elias Kordoulas (@Shadehater1) reported

    @IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.

  • Bowen_Thaylin Chris Bowen (@Bowen_Thaylin) reported

    @BroadcastVet @IBKR lots of stupid people are convinced of stupid things, you are not the first.

  • ergodrake Christopher Drake (@ergodrake) reported

    @JamesMcClanahan @IBKR I tried to open a ticket but the system rejects. I went on the offenseive leaving dozens of tweets and feed back on Trust Pilot. Eventually, they contacted me (shock) and my problem was solved in 10 mins.

  • JesseNg63295873 Str8Ryder619 (@JesseNg63295873) reported

    @IBKR I'm worried about my account being hacked and I can't log in or email them. IBKR has the worst customer service of all. Total BS!!!

  • Donaldnjeru Donaldnjeru🇰🇪 (@Donaldnjeru) reported

    @IBKR Do you accept kenyan clients?cant login to complete registration i get error "Invalid username password combination"...even when its correct

  • StanOrzechowski Stan Orzechowski (@StanOrzechowski) reported

    @resharmonica @IBKR Same here, you can only deal with security related issues by phone and noone answering since Tuesday. I think they block people becuase they want to prevent mass account closing and money withdrawal.

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