Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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SAM COUCH
(@SamuelCouch) reported
@orrdavid @IBKR I have a reporting glitch where if I do “since inception” it says I have like a -3,000% drawdown or something - not totally sure the root cause but think it’s because my initial balance transfer was rejected and sent back before settling
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טריידר ג'ו
(@traderjoe666) reported
Here is what @IBKR had to say after looking into this: Thank you for your patience It seems in our system, the mark price 2 (our theoretical price) was not updated When there is no mark price, the system considers the last mark or the previous day price and rejects the order sooo... there's a bug because prices are not funneled quickly enough between components?
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Compounding Lab
(@CompoundingLab) reported
@IBKR You better fix your support, it's been lagging lately.
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Enemigo
(@temujchaga) reported
@IBKR I had raised an incident ticket thru my brokerage account a week back. And I still received no reply. The complete disregard for customer experience is seriously disappointing. And this is when I am not a small retail client
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טריידר ג'ו
(@traderjoe666) reported
Ever tried to buy a squeezing stock in @IBKR during premarket only to have the order rejected? I put in a BUY order for $INKT this Friday when the IB tape showed $16.54 and got this error that the price is actually $13.77 😡: Order Canceled - reason:We cannot accept an order at the limit price you selected. Please submit your order using a limit price that is closer to the current market price of 13.77. Think it happened once? Nope, 8(!) times straight until finally it filled. And it happens EVERY SINGLE TIME on premarket breakouts of small caps stocks. @IBKR, what's up with this?!?!
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💫 Dor 🎗️
(@Itsd0r) reported
@traderjoe666 @IBKR Wtf...this isn’t cool @IBKR ???
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טריידר ג'ו
(@traderjoe666) reported
@IBKR To clarify: the price WAS $16.54 the error message was of course wrong because of what seems like a bug they have.
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Serena
(@serenaearn) reported
@temujchaga @IBKR Fair point client support lags IBKR’s global ambitions.
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I have a problem accessing my account
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Palmer
(@BankTheTrade) reported
@firebutworking @IBKR Thanks bough. Send them feedback about the bug if you can. The more they hear about it, you'd think, the quicker they would fix it...
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Marius Signorello
(@flexwithmarius) reported
@EulerRodriguez7 @satymahajan @IBKR Their platform is even more outdated. Used to use it, and would have server disconnects in the middle of open trades. I’m a scalper so that’s a big hell no.
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Clgwade
(@clgwade) reported
@IBKR I am voting for him. My husband is and all of my friends and family. Does that help.
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TrendTrader
(@TrendTrader_US) reported
@TradeBrigadeCo I use IBKR trading platform and love it. At the same time, I dislike IBKR help desk and back office immensely. To say that the unmotivated and intellectually challenge work there is an understatement. In comparison to Fidelity & Schwab. And they charge you for EVERYTHING. @IBKR
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Mark Oliver
(@MarkOliver62189) reported
@IBKR i have been trying to contact client see DM!! services for days. i have emailed several times with no response. firstly i have open my individual account and continuously experienced problems depositing funds form the mobile app. I tried in the desktop website and it’s a ver..
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I can't access my account. Do you have a problem with the system?
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