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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Website (22%)
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Trading platform (22%)
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Withdrawals (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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monty
(@___monty) reported
@IBKR Having issues logging in???
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Thunderhorse Brewery
(@MacroForecaster) reported
@_mumbling_me @IBKR 3) social media is bad enough without being forced to see what people post on LinkedIn just because you went to high school with them.
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Thomas Braziel
(@ThomasBraziel) reported
@ChrisDeMuthJr @QTRResearch @IBKR Haha - IB customer service is usually the worst
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Npzm
(@bountyShorty) reported
@IBKR Have you deleted my account and taken the money that was on it??? Your portal login says "application cancelled" and your retrieve ID procedure says "no match". Have you just taken my money???????
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Ekapob
(@ekapobkul) reported
@EmmetPeppers @IBKR Do you think we will have a k-shape recovery once it's clear we are in a recession? I think the market likes certainty (both good or bad) and looks forward.
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Rayner Teo
(@Rayner_Teo) reported
[32 DAYS] Hey Interactive brokers @IBKR, I can't access my client portal. Tried changing browser, VPN, clearing cache, mobile, etc. Nothing works. I've raised this issue 32 days ago via email and phone call. But still no updates. Help?
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scott limberg
(@jerseyknight) reported
2 1/2 hour wait so far with customer support from @IBKR. I have better things to do with my time…
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Rise🍉
(@RiseXBT) reported
@IBKR took around 18 hours from sign up to funding and first trade, not bad either
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@ashappdev
(@ashappdev) reported
@levelsio @onveston @IBKR This can only be judged over a 10 year period TBH. But indexes beat most. CAGR of Tesla has been 50% since inception. But for many periods (3-4 years) you would be down 50%, not up 12,900% I’d argue accumulated tech indexes are the best. But we don’t have enough data yet.
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mumboz
(@mumboz) reported
Dear @IBKR , for the sake of your customers, please post a deep dive of why TWS was having so many software issues today and how did the devs let such a crappy build make it to STABLE branch.
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Thomas Pettersson
(@moroncarrot) reported
@IBKR Why would i want and support US stocks?
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Gurdas singh
(@Gurdas_singh_) reported
@Rayner_Teo @IBKR Such a poor service
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Tomas Forgac
(@TomasForgac) reported
- me to @IBKR: Why can't I convert all balance in one currency to another? - support: you're trying to convert XXX, which you don't have - me: no, you can see from the screenshot that I'm trying to convert only what I have - support: when you try to convert, it assumes 5% buffer
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Alex Gostev 🇺🇦🇳🇴
(@thegostev) reported
@onveston @levelsio @IBKR I do support the article based on my ammateurish experience. Maybe as I don’t have a separate investment account to forget about for 10 years.
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monty
(@___monty) reported
@IBKR Is your service having issues? Can't login with connection error.
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S I E
(@siemmert) reported
@IBKR I am trying to connect with any type of customer support, prior to transferring my account, but have been unable to do so from the app.
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KTube
(@KTube86504880) reported
@Rayner_Teo @IBKR Did IBKR fix your issues yet?
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Norma Jordan
(@normajordan56) reported
@___monty @IBKR Good thing I didn’t wait for the customer support as they were unresponsive for my account to be fixed, I was referred to @zems_ins by a friend and they were able to resolve the problem.
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Vijay Desai
(@vvd2101) reported
@EmmetPeppers @IBKR @invest_answers made a good point, that cost to service debt is ~5.2% of GDP (assuming a 4% benchmark rate), which will be impossible when we grow slower than that. We could also use future GDP growth expectations to compute cap on interest rate.
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Preetesh
(@_Preetesh) reported
@IBKR Can somebody from Head office call and attend the query. It’s been 7 days interactive India team is not paying attention to resolve the issues and we have serious impact on our business due to problems at your end. DM me for more details.
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Gurdas singh
(@Gurdas_singh_) reported
@Rayner_Teo @IBKR Such a poor service
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Lewis_L
(@LewisL_1) reported
@ProfitsTaken @HeidiTrades @IBKR Switched to TOS couple of months ago after using Fidelity for years. I see crazy fills (bad) on TOS in comparison to what I used to get
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FlowAnalyst
(@FlowAnalyst) reported
@IBKR Hi, do you provide Advances/Declines index similar to TRIN-NYSE? Seems customer service isn't sure based on online threads.
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Tom
(@RememberToWater) reported
Over 2 months and @IBKR still can’t figure out how to process a simple form so I can actually use my account again! Starting to think I made a huge mistake - customer service is pathetic too :(
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LucaSino
(@luca_sino) reported
@SmokeyStock I’m holding $MMTLP on my @Trading212 I had a talk on live support, they assured me they are going to replicate @IBKR according to final form S-1 approved by SEC. #goinglong #mmat $mmat
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Subbaraju Sagiraju
(@SVS_Subbaraju) reported
@Rayner_Teo @IBKR Very unfortunate & pathetic (to hear that @IBKR is so lethargic that critical issues like these are not resolved for months together, esp, for a renowned & ace trader/investor like Rayner) What's wrong with you guys! 😢
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Peter Tarr
(@ProfitsTaken) reported
@HeidiTrades @IBKR You still want to check options and ensure you're real time with 0 delay but that has nothing to do with what you described. You described an execution miss. Common issue for ToS (TD) users.
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Tomas Forgac
(@TomasForgac) reported
for market order, the error message offers you to place limit order - me: no, the error message doesn't say anything like that as you should see from the screenshot, and when I try to convert 60% of the balance it does the same thing Why are you employing simpletons @IBKR ?
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David Hagmann
(@davidhagmann) reported
Curious if anyone had an issue with @IBKR's sign-up incentives. Supposed to receive $1k in shares and just never did. Their customer service is awful: no record of the signup incentive, and they will not adjust manually. Huh? Would expect more from a reputable platform #IBKR
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Jackartistry
(@JackArtistry) reported
@IBKR guys, your margin calculation is off due to alphabet $GOOGL stock split. URGENT and fix before any markets open on Sunday night / Monday US time.