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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (35%)
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Trading platform (15%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Unknown ************
(@nope_nope696969) reported
@student__OfLife @IBKR not only that, liquidating options positions. that causes severe downward positions on those call options and the market makers sell their shares in hedged, driving stock price further down.
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StudentOLife
(@student__OfLife) reported
@IBKR You’ve shown your true colours IB. Really disappointed, I was recommending people to your platform, and now it’s the other way. The CEO embarrassed the company on TV. Hard workers in there should whistle blow and come forward to help with the class action lawsuit.
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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ElliotWavey
(@glgallucci) reported
@IBKR Do not join this platform! They've restricted trading and had option premium issues. After talking with customer service there is no remorse or help when this was there doing... Don't put your hard earned money into IBKR
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Rafał Ablewski
(@rafal_ablewski) reported
@IBKR We're Sorry. The server is temporarily unavailable. Please try again later. WTFFFFFFFFFFFFFFF
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ken yasny
(@keny2b) reported
@IBKR this sounds like something Pacific Western Bank would encourage people to do and then they would take their homes if they got into trouble – like lost a job in a pandemic or was discriminated against getting a mortgage. Pacific Western Bank doesn't seem to care about ANY lives
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dan ushman
(@danushman) reported
As a software vendor myself in the trading tech world, I have to say ... @IBKR give me a ring! You need some engineering help and clearly your people aren't up to it. Let Uncle Dan fix it for ya!
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Mar
(@thedonalddump87) reported
@IBKR is Chat support down? Been waiting for 2 hours for a customer rep and haven't been able to reach one yet.
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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Ron Wichgers
(@ronwichgers) reported
@danushman @IBKR No problems here with IBKR. (Europe)
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ElliotWavey
(@glgallucci) reported
@IBKR Do not join this platform! They've restricted trading and had option premium issues. After talking with customer service there is no remorse or help when this was there doing... Don't put your hard earned money into IBKR
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Ian Zhao（拜登必胜）
(@Devine259987211) reported
@IBKR Is the system down?
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing writtemn instructions that for my case do not work.
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Brian Lund
(@bclund) reported
@GatorStockChomp @NirmalREI @IBKR Yeah, really. I've used them for 20 years and can count on one hand the number of time the platform has been down. Really.
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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Safal Naik
(@SafalN) reported
@IBKR Also have same expression when I get a bad fill from your platform.
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Keith
(@KeithMontana9) reported
@IBKR Would want to hope my Doctor is quicker at getting back to me than your support team, A week today waiting on a web ticket response, Great job...
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Vincent Turner
(@vinaeco) reported
@IBKR so many fails on your platform trying to sign up .. I give up.. if any interest in trying to fix then DM me (ive literally tried all your online support channels and none of them work either)
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ken
(@mr_cakes7) reported
@IBKR #ibkr being on hold for over 3 hours is unacceptable. just created my account and was having issues DEPOSITING funds and needed support - u were no where 2 be found. worst customer service ive ever encountered. chat/phone/faqs were a joke. account closed after 2 days
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Rami Abi Abboud
(@RamiAbiAbboud) reported
@IBKR i've created an account with you like 2 months ago and it is still under review not giving me the chance to trade even though i have deposit it in my account. No reply to my emails nor to ibot nor on the phone?! Need some help understanding what's happening with my account.
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ken
(@mr_cakes7) reported
@IBKR would be great if we could get some customer service .... been on hold for over an hour yesterday with nothing ... going for almost another hour today with nothing ... what worse is in trying to put more money in
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InnocenceCapital
(@InnocenceCapit1) reported
@GrantHesser @IBKR Just to be clear here, they don’t need to put their firm b/s at risk so chuckleheads can do stupid things without posting adequate collateral.
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Y
(@MonyMkinMachin) reported
@IBKR Lol fix your ******* connections first
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dan ushman
(@danushman) reported
@Gastogne @IBKR They sent me one last week about $GME calls that I supposedly owned that were expiring in the money...only problem is I never owned GME calls lol. They seem to have their pants down right now. Options tree was blank last 15 minutes of trading today here :( Very annoying
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Aaron
(@Ronmon_m) reported
@IBKR Solid platform but horrible connection issues during times of volatility. Constant log outs.
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TraderRic
(@traderric) reported
@IBKR Everyone understands a sudden increase in call volume, but the extremely long hold times have been a chronic problem for as long as I can remember. is that how little you value your customers?
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Austin Whitaker
(@a_whistle) reported
@danushman @IBKR Always have problems with basic functions on IB
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.