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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (43%)
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Login (38%)
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Trading platform (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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CRSW
(@CRSWTT) reported
@IBKR Release the ******* margin requirement now you mother ****** Thomas! I’ve never trade those tickers and you back date increase the margin requirement to make my portfolio -1.7M available fund but at the same time I’ve got more than 20% liquidity, WTF!
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d’coldest
(@Dcoldest4) reported
Terrible customer service from @IBKR. Closed my account without any warning! Customer service can’t even give me a reason! Been a customer for years! Would never recommend this platform to anyone.
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DJ
(@djbhoyar) reported
@IBKR what’s the replacement service for’UK Financial Ombudsman Service’ for IB Ireland/Germany? My FCA dividend was paid on Jan 29th but hasn’t been deposited in my account still . Ticket is open without concrete solution. I want to approach the Ombudsman to resolve this matter.
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mtrade
(@mhamadstocks21) reported
@IBKR Worst platform ever
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Lmaoski91
(@lmaoski91) reported
@IBKR @DirexionLETFs Why can't I login to ibkr
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Look Left
(@TraderNewsFeed) reported
@Darky999 @IBKR Good luck. @IBKR is broken. As are all brokers now. They are overwhelmed with business, and aren’t earning sufficient revenue to hire more service people.
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Dr. Chris Dark
(@Darky999) reported
@resharmonica @IBKR They have their twitter account set to 'only allow DM from people you follow', clearly this hasn't occurred to IBKR as a bit stupid if they are suggesting you do this (and they don't follow you!)
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Marvin Lyonheir
(@marvinlyonheir) reported
@LaDefenseRe @IBKR Worse company hands down for trading i think there going bust.....
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR And still no answer to my support ticket. Amazing, simply amazing. Robinhood with their free trading wouldn't have such low customer service standards. I will probably liquidate my positions and transition to a trustworthy broker, even if it means limited stock selection.
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SeixyBeast
(@seixybeast) reported
@IBKR its priceless because it doesn't exist Day 30 - Still trying to resolve the same issue!
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DJ
(@djbhoyar) reported
@floyernick @IBKR Exact same issue with me. After migration to IB Ireland, this site gone to the worst
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Mārtiņš Lūsis
(@MartinsLusis) reported
@hundredMs @IBKR No. And it's going on even after I posted them the ticket number here. Simply amazing. It's not like they are free or anything. In fact, I've paid a lot in the fees already but still get no interest from the support team.
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Wutangprophet
(@Wutangprophet1) reported
@IBKR Can somebody in the “customer support” PLEASE answer either the phone or the chat?! I have been trying to contact a IBKR rep for more than two weeks.. this is absurd!
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Stan_Marge
(@SuperJambon31) reported
@IBKR hey I’m based in France and since I deposited 5000€ the app is asking me to use “IB key” . When I press “activate IB key” it doesn’t work and display an error message. I have 5000€ that are already blocked and no possibility to activate the chat and talk to someone
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Dr. Chris Dark
(@Darky999) reported
@IBKR have been trying to call for several days to phone support (and have two tickets in system for 3 weeks with no reply) and literally hold for hours at a time and do not get through... This is totally unacceptable, please can someone DM me and reach out to me
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Chiao Lee
(@Chiapasox) reported
@IBKR Hello, I am unable to switch from pro to lite even though I must be eligible - can you help me?
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Schlomo
(@SchlomoL) reported
@IBKR Each day this week connection stalls during first past trading day. Volume problem but should be handled by now.
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Elias Kordoulas
(@Shadehater1) reported
@IBKR you should get an award for the worst customer service on this world. "An IB representative will be with you shortly" is the greatest lie I've had the privilege of being served.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR Or they can wait for more than a week without getting an answer back from support after they have paid hundreds if not thousands in brokerage fees.
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Stan Orzechowski
(@StanOrzechowski) reported
Toady I will start posting chat converations with @IBKR support regarding my restricted account. Clearly they are providing misleading information and timelines of issue resolution. #interactivebrokers
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SeixyBeast
(@seixybeast) reported
@IBKR the competitive advantage is that when the customer is trying to solve an issue you just ignore it its a feture this 20 days to resolve the same issue !
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KD
(@dizy666) reported
@IBKR waiting over two hours on the phone and got cut off. Sort your customer service out.
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bathurstthinkt1
(@BathurstThinkt1) reported
@IBKR @IBKR fix your customer service issues
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CjSnyper
(@cjsnyder919) reported
@KeithMontana9 @IBKR Fix your scanners please. Havent worked in 3 weeks!!!! As soon as the market opens. They go blank
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Agustin Fagalde
(@FagaldeAgustin) reported
@IBKR Hi I need help funding the account but no one is answering the emails, phone calls or chat. Can anybody help me?
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🤪
(@novemberdrift) reported
@CallsForever @Questrade @IBKR What are the fees like? I’ve never had a problem with support, even their Twitter is pretty active in terms of providing support
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bathurstthinkt1
(@BathurstThinkt1) reported
@IBKR what is happening with your customer service? Impossible to get through over chat or phone
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Out Lander
(@OutLand52060308) reported
@lmaoski91 @IBKR @DirexionLETFs It is like that since yesterday, I believe they are locking access outside US opening hours... No support, no call nothing.... no services. Scaring.
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mtrade
(@mhamadstocks21) reported
@IBKR Worst experience with you ********
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Amanda C
(@AmandaCStocks) reported
@IBKR fix your damn bid/ask glitch on the mobile app