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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Managed to get hold of them at lunch time, but the problem is still unsolved. They say it’s being dealt with...let’s hope so. Giving them 24hs before calling them again. Good luck there!
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TRIN CAFE
(@trincafe) reported
@InvestorMagoo @IBKR What do you need help with?
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MKW
(@rugcernie) reported
@IBKR's phone wait times are inexcusable. Please fix. Thanks.
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fritz rempening
(@fritzrempe) reported
@IBKR why is it impossible to get in touch with you? Chat not working. No answer to tickets/email and the phone line over 30 min waiting...
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Stop spending money in useless education and invest in customer service and IT!
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Investor Magoo
(@InvestorMagoo) reported
@IBKR New trader? Choose a better broker! These guys blocked my account and I am unable to trade. This happened last week and I still have no access to my account. Customer service does not reply my emails, nobody picks up the phone! A total disgrace!
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Investor Magoo
(@InvestorMagoo) reported
@Lucas15927232 @IBKR 3 days chasing customer service and issue persists here - blocked account due to the IBUK-IBCE migration...can't trade, can't adjust risk, can't do anything. Outrageous.
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR Oh no! That’s really bad
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR I finally managed to contact them, but problem remains unsolved. I can’t trade basically and my account’s excess liquidity keeps on declining! That’s worrying...
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Sexystonks
(@sexystonks) reported
Getting very annoyed with @IBKR. Have been a customer since 2016 and always happy until 6 months ago. The app and the browser sire had been glitching non-stop since around since the summer. Not sure why it takes 6 months to fix something so basic. Horrible service!
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NedsTrades
(@Ned892) reported
@InvestorMagoo @IBKR Have just withdrawn all money and will never use the service again. I expect there to be some sort of problem with the wire back to my bank. Shocked I was recommended this platform tbh
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Rafic Assaf
(@RaficAssaf) reported
@IBKR I’ve been trying to call the customer service for 2 weeks, and each I’m waiting between 45min and 1h, no one is answering! What’s going on?
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highcom
(@seowalker) reported
@ibkr you call it an account migration, but!!! if you kill all open orders you don´t migrate, damn you´re ******* stupid
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Jake Paul
(@jpdazone) reported
@IBKR Could you fix your mobile indicators with a separate vertical axis? For instance, charting both the MACD and RSI uses the same vertical axis and overlays the other indicator.
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Remus Teo
(@remus_teo) reported
@MartinsLusis @AdnansArk @IBKR My broker said all good. I will try and let you know. Seems like $RIOT and $MARA are now down pre market. Will buy the dip in $ARBKF later.
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Juan Alonso
(@JuanAlonsoHz) reported
@IBKR you keep me waiting for 48minutes on the line (to try to resolve a support ticket that is 3 weeks old). Then when my call finally gets through, your operator just hangs up before exchanging a single word.
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR please can someone contact me with regards to support for my account. I have had error code ‘unknown error’ flashing up when i’m trying to trade for the past month and nobody has responded to my messages. Please show us that your #customerservice actually exists..
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Michael Vidal
(@mvbooks2) reported
@IBKR Is this a regulated service? What consumer protection is in place.
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Elango
(@elango1b) reported
@IBKR has the worst call center that doesn’t pick the phone even after waiting for 20 minutes, there is no other option to get back username to login
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Wajeeh
(@Wzanied) reported
@IBKR Hi, i have a problem in withdrawing money from my account...need your help
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Wajeeh
(@Wzanied) reported
@IBKR I have abig problem withdrawing money from my IB account, can any body help me?
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Elango
(@elango1b) reported
@IBKR worst customer service, i am just so looking forward to close the account
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Investor Magoo
(@InvestorMagoo) reported
@tikkivolta @Lucas15927232 @IBKR The worst thing is that they don’t even dare letting us know what is really going on...
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Elango
(@elango1b) reported
call @IBKR customer care if you want to play soft music during bfst, lunch or dinner, because they will not pick the call for an hour
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Andrew . Berman
(@AndyBerman6) reported
@IBKR is there a problem with your phone-system this morning?? been holding for over an hour?? Is their system down?? #ASSISTANCE NEEDED
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Enoch Antwi
(@EnochKAntwi) reported
@IBKR Can someone give me a status update on a deposit I made yesterday? I have been on the phone hours this morning and cannot get through to any of your support staff.
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the q
(@qnibert) reported
@IBKR @IBKR No SMA display since early morning. No support since hours. Are you still working? How can one avoid margin call when you don´t work?
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ابو عبدالله
(@SMBA1980) reported
@IBKR @IBKR @IBKR_TI would someone look into my issue? My account is still pending for approval for a long time !
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Investor Magoo
(@InvestorMagoo) reported
@IBKR when are you guys going to fix the issue with the Account Management and unblock my account. I'm running out of patience with IB. Zero customer service. Unreal!
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Sebastian
(@tikkivolta) reported
@InvestorMagoo @Lucas15927232 @IBKR my main issue is that they renamed the acc number and now my trading software is confused cuz the positions started at another acc. on top i can't move positions between accs anymore, cuz it's not recognized as the same acc anymore. wtf.