Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (67%)
• Website (17%)
• Trading platform (17%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Le Grand-Quevilly	Login	2 days ago
Sydney	Trading platform	2 days ago
Jewar	Website	6 days ago
Noida	Login	19 days ago
Los Angeles	Website	26 days ago
London	Login	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Empress Capital (@Empress_Cap) reported 2 minutes ago

  @bclund @IBKR Everyone has had these same thoughts multiple times with $IBKR for one issue or another. You'll be back. They're so much better

• 
  Vj (@VJ_303) reported 4 minutes ago

  @IBKR No communication channel work...you can try your self as outsider...you will not able to reach your own customer care..... check and call Qatar contact number on ur website, try chat you will receive nothing???

• 
  BestVoyages (@best_voyages) reported 5 minutes ago

  @ChizaramNelo @IBKR Most day traders lose money. I don't want to be in that group. So I'm more of a swing trader - taking my time and watching for trends and opportunities. They should really teach this stuff in school, but teachers themselves are typically very bad with money anyway.

• 
  RobertoenMexico (@Olde_Pharte) reported 7 minutes ago

  @IBKR The problem is that when I call to get help, I get five minutes of yadda yadda and then it tells me to login online and hangs up. You have effectively cut off all means of contact to get help.

• 
  Haddie (@Haddie168) reported 8 minutes ago

  @IBKR @bull_jared39128 Hey IBKR, since you are responding on X now, how about addressing the issue I raised last Monday. Your 10.45.1 forced update broke the TWS RTD. No one from customer service will respond to my support ticket, no one responds to Facebook comment and no one responds to X

• 
  The Boston View (@TheBostonView) reported 10 minutes ago

  When you reflect on the very poor customer support offered by @IBKR, the endless software glitches, and the that they don't even bother to produce a well designed app for the iPad--consider this: the company has enormous cash on its balance sheet. It could fix it all anytime.

• 
  EliteTrading (@EliteGainzTrade) reported 13 minutes ago

  @Terranatura4 @IBKR @IBKR used to have the best service, but they've been on a terrible decline over the last 2 years. I called because I was having an issue, and they told me there is no one to speak to by phone that I must file a ticket on the app. I did so, and it says it could take weeks for a response to the matter. Weeks?!

• 
  kai (@kaiwondr) reported 17 minutes ago

  @aleabitoreddit @IBKR fix this

• 
  Atul Sinha (@5131b69341dc4dc) reported 19 minutes ago

  @IBKR Sir I am a account holder of IBKR ,but despite several attempts I am unable to sign tax information document. I have forgotten how is have written my name initially .can you help,I am unable to add funds .

• 
  Violet (@belfort0609) reported 24 minutes ago

  @buyerofponzi @IBKR I told them to go **** themselves in the email closing my account. Never going back. Their building janitor can run their ops desk better than every keyboard monkey on there combined.

• 
  SOBR (@SOBRBC) reported 26 minutes ago

  @IBKR_Europe Fix your desktop software installer for linux please @IBKR

• 
  John Morina-If you build it they will come (@JohnMorina2) reported 27 minutes ago

  @IBKR your platform sucks and your customer service is as bad as Spirit Airlines. I have been on hold for 35 minutes calling from overseas so the cost will be extremely expensive. You suck, always have and the reason I hate using your platform

• 
  VA (@IndMktTrading) reported 27 minutes ago

  @IBKR When your stupid app allows to! WTF is the developer ??

• 
  EliteTrading (@EliteGainzTrade) reported 28 minutes ago

  @IBKR Terrible broker with so many new restrictions and glitches.

• 
  Sparky Slims (@brothachucka) reported 31 minutes ago

  @IBKR is a garbage broker. I've been trying for 2 weeks to buy some international stocks and it continues to not work. Meanwhile I've had to watch my main pick go up 70%. I've reached out to support, wasn't helpful. Was told 2-4 weeks for a response on my followup ticket.

• 
  joez.eth (@fbjoe) reported 31 minutes ago

  Who's heading @IBKR product department? it looks like you guys put a lot of effort to make your UX terrible. Honestly if you pay me nothing I would do a better job

• 
  Vikas kumar (@Vikasro50357845) reported 37 minutes ago

  @IBKR Very Bad service no responce 😡

• 
  EV Bike Dude🇪🇺🇮🇪 🇸🇰🔋☀️⚡🤖👾 (@eu_bike) reported 37 minutes ago

  @STACKDOE @IBKR When did you last use it and what's your specific issue? It's way better than e.g. Revolut. My only issue is it can be slow at times, especially with updating totals but is quite flexible. Alerts need work for sure.

• 
  Haddie (@Haddie168) reported 38 minutes ago

  @IBKR your latest update to 10.45.1d and 10.46.1d broke the TWS RTD functionality. Customer support not responding. Will this get fixed?

• 
  DMVentures (@D_M_Ventures) reported 42 minutes ago

  @SixSigmaCapital @IBKR I never had a problem with mine. It is a segregated account, so you can only wire to your own account. If you don’t include your username it takes longer to show on the platform tho

• 
  Prof.Coin 𝕏 (@Crypto_Educator) reported 46 minutes ago

  @buyerofponzi @IBKR They grew too fast and their support has always been the weakest link

• 
  Momo (@Momorenph) reported 48 minutes ago

  Got cucked by IBKR for having limited margin??? The position would have cost 5% of my remaining maintenance margin??? Plz fix @IBKR I wanna lose money

• 
  Boy Firdaus (@BoyFirdaus75) reported 50 minutes ago from Banda Aceh, Aceh

  @IBKR @boyfirdaus75, I Support GCV $315,159🇮🇩, but When will this Dream come true?

• 
  biotech_moo$e (@biotech_moose) reported 50 minutes ago

  @DrakeMEMENah @nakedjockman @IBKR I don't believe retails only own 58.99% of the float, it's inferred from self-reported tute data. Brokers never report retail $AMC holdings which allows ongoing fraud. IBKR Robinhood & other platforms continue to loan retail shares (that's part of the problem).

• 
  ELhuron DasWiesel (@ElhuronD33244) reported 51 minutes ago

  Hey @IBKR ! Why is it that your stock newsfeed in the individual tickers is so bad? It shows completely irrelevant information 95% of the time. And if it's relevant judging from the headline it doesnt work half the time when you click on it. This is really annoying.

• 
  Chukwuebuka🇳🇬 (@ChukwuRN) reported 52 minutes ago

  You can't even open an account with @IBKR because I am a Nigerian. One of the worst feelings I have ever felt this evening. I have no idea why this happened but it is bad. They need to change this policy about Nigeria.

• 
  Geodes R Rocks (@GeodesRock49) reported 57 minutes ago

  @IBKR @bclund Login to IBK - nothing but problems when using Portal for the Lap Top. Requires ID, Password, then an SMS Code (which always worked_ but now takes you to a page that requires scanning a QR Code on your phone using the phone APP. Nothing but HELL. Missed trades, timed put while trying to update information, and on and on. Tried talking to HELP but could not even understand the individual claiming to speak English (no offence to the person). If you cannot communicate, then what is the purpose of HELP? So now logging in through PORTAL requires both the lap top and a cell phone APP to use the lap top. RE: Response from IBCS at 24-Jul-2025 Dear Mr. ______, This is a follow up to our conversation from earlier today. Your request has been approved and your account can continue to use SMS text as the two factor authentication method. Please let me know if you have any additional questions. Kind regards, Michael M IBKR Client Services ****The result was it never worked, still doesn't, and have to use TWO pieces of hardware and two different software. Once I get to sell out of the shares I have through IBK I am gone!!

• 
  见微 (@DoryYinxuan) reported 58 minutes ago

  @IBKR That hidden FX fee thing is the worst! I had no idea how much I was losing until I switched to IBKR. Such a game-changer for my US stock trades. 😩

• 
  0x.Nya (@jin_devilfruits) reported 59 minutes ago

  @IBKR Using the inquiry on yourwebsite with my username/account name gives me an error as well, so really there is no means getting to you guys. Kind of disgraceful isn't it? @IBKR

• 
  BlackjackGod (@blackjack_god) reported 60 minutes ago

  @IBKR 24 hour access sounds like edge until you price 3 things: carry, margin calls, and overnight gaps. More table hours only help if your read survives the next open.