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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (36%)
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Trading platform (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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CCIE
(@ccie4ever) reported
@IBKR @IBKR I can't reach your customer service by phone. You dont reply to my emails. I have been trying to withdraw my money for the last 6 weeks. This is unbelievable.
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Alkil@hotmail.com
(@Alkilhotmailco1) reported
@IBKR My account is still not eligible to trade options. I have submitted numerous account requests however still no change? Any help much appreciated.
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Benjamin Flesch 💻
(@BenjaminFlesch) reported
@IBKR Guys are you about to go bankrupt like robinhood or why is the onboarding process so slow? You took my deposit but take 3 weeks for KYC review?!
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Cernel Whale
(@CernelW) reported
@IBKR will you please help me I've been trying for weeks to open an account
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Paolo
(@Paolo_trades) reported
@1charts6 It is the worst charting software imaginable... @IBKR do better
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ghalib_
(@ghalib92011594) reported
@IBKR document download for hedge funds from hedge fund marketplace downloads corrupt files. They are only 3 bytes and won't open. Tried Safari and Chrome on Mac. I'm talking about pdfs available under additional docs under individual fund. please fix.
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Ronquillo Roldan
(@RonquilloRolda1) reported
@IBKR @IBKR worst app and customer service. You dont even reply to email or messages. Still can get my funds back
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cryptoman
(@crypto29140588) reported
@yves93400203 @IBKR The worst platform...we need windows apps.
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jeremy
(@stockhomie111) reported
@IBKR I am locked out of my account and your customer service in Canada is not picking up the phone. Been on hold for 2 hours. PLEASE LET ME ACCESS MY OWN ACCOUNT AND PICK UP THE GOD DAMN CARD PHONE
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shashank kaul
(@shanekaul) reported
@IBKR what's going on with your portal. Been under scheduled maintenance since this morning. And the schedule keeps extending!! Any idea when this will be fixed?
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Ministry Of They ( what they say ).
(@Canad_IANism) reported
@IBKR @IBKR waited on hold for 45 mins. Also linked to chat but it kept saying system error and kicking me out ( 1 hour) trying to start an account app. Wast working- i won't bother . Seems like a omen! Bad service!! What next ?
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Antipackers12
(@antipackers12) reported
@IBKR @MoonManStonk Terrible customer service. 1.5 hr and counting. Still on hold. And more like wont resolve my issue once someone pickup my call. Since these reps cannot do anything than take a message and create a ticket.
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Mokos
(@imMOKOS) reported
@DowneastCapital So glad I'm not the only one! IB tax form is off by 6 million US $$. wtf... How did anyone get this resolved, all day on the telephone or...? @IBKR
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Ray_1950 🇮🇪🇪🇺
(@Ray_1950) reported
@IBKR your app is telling me I don’t have the required trading permissions to trade BATS LSE but I have traded other equities without issue so I don’t know what permissions are required. All the help/support options lead to dead ends. Can you tell me how to resolve please?
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Seba De la Peña
(@Seba_DLP) reported
@SEC_Enforcement @FINRA Hello. I have some money hostaged by @IBKR there's no support from them and they don't answer any contacts that I've made. What can I do to withdraw my money? Where can I complain? Thanks
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Jay
(@Chartwizz) reported
@IBKR dont use these ******* clowns.... never had this many problems with a broker this place is a ******* joke
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jeremy
(@stockhomie111) reported
@IBKR I am locked out of my account and your customer service in Canada is not picking up the phone. Been on hold for 2 hours. PLEASE LET ME ACCESS MY OWN ACCOUNT AND PICK UP THE GOD DAMN CARD PHONE
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Jadove
(@tboneraree) reported
@IBKR your client support is the worst ever . i just funded my account and im taking my money back.. in less than a week . horrible customer service
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Sandra Taylor
(@Sandratylor3) reported
@StanOrzechowski @IBKR If your account got restricted I will advise you to contact @davehack21 they can help you fix your account back or you contact via whatsapp +13172966488
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S_THER
(@S__THER) reported
@IBKR I called so many times to your customer service. But nobody takes. Let me access my money please!
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updown1234
(@updown12341) reported
gosh @IBKR again messed up taxes. Every year for last few years tax docs messed up & always some updates w/ bug fixes few days later after I already downloaded. This year not even updates just straight up mess with no corrections.
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Antipackers12
(@antipackers12) reported
@DoronGreenberg @IBKR Yup I agree. Worst customer service there is. I spend 2 hours waiting on que to speak to a rep. I couldn't believe it! This is beyond below expectation. It's negligence.
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Smpltrdr
(@Smpltrdr) reported
@IBKR my email has been sent by direct message to have a rep contact me regarding this issue..thank you
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jeremy
(@stockhomie111) reported
@IBKR I am locked out of my account and your customer service in Canada is not picking up the phone. Been on hold for 2 hours. PLEASE LET ME ACCESS MY OWN ACCOUNT AND PICK UP THE GOD DAMN CARD PHONE
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Baljeet Sandhu
(@Baljeet_sandhu5) reported
@IBKR I can't trade using your platform right now and I have to 10x more commission on other platforms.Sorry to say but your customer service needs to be better, they don't have answer. "Start the application if it goes through you can trade" reply i got. why did I call you then?
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Happy 🌸 Jesse
(@HappyJesse) reported
@IBKR You guys need to work on your customer care It’s really in bad shape, multiple hours of waiting on phone line , still no luck, chat experience is so glitchy and most of the time you will get one word answer for complex questions , no reply to secure messaging for weeks. Really?
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SwingingForward
(@SwingingForward) reported
@EconShiller @IBKR I may have had a similar incident. I was sure I exercised my mar contracts but someone I got exercised on some June contracts costing me 10k per contract
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jeremy
(@stockhomie111) reported
@IBKR I am locked out of my account and your customer service in Canada is not picking up the phone. Been on hold for 2 hours. PLEASE LET ME ACCESS MY OWN ACCOUNT AND PICK UP THE GOD DAMN CARD PHONE
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Tommy
(@Tommy5950) reported
@Paolo_trades @1charts6 @IBKR IBKR allows retail to access institutional level execution and margin rates, some really useful stuff like realtime SI data, decent customer service but the software is unbearable. If they invest some upfront money and make it better they can retain lots of customers.
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Antipackers12
(@antipackers12) reported
@IBKR please answer the phone. 2 hour wait time each time customer service is needed. Unacceptable! Also please respond to tickets sent. No response after a week a ticket was submitted. Seriously! What's going on over there?