Interactive Brokers status: trading issues and outage reports
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Full Outage Map
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Problems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
- Website (44%)
- Login (33%)
- Trading platform (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nelson
|
Website | 3 days ago |
 Hyderabad
|
Login | 16 days ago |
 Mesquita
|
Website | 20 days ago |
 Calgary
|
Trading platform | 23 days ago |
 Málaga
|
Website | 2 months ago |
 Saint-Ouen
|
Login | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Nate (@nathan96911) reported@IBKR I have spent the week trying to get thru to a person to talk to about my account. Your automated phone service hangs up when you select speak to agent. It tells you to log in but it does not log in. And tells you contact customer service for login assistance.
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morphie (@morphieCNFT) reported@IBKR It took them 3 weeks to send help good job
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Luna Trades (@totheluna21) reported@IBKR Technical issues around SanDisk earning times yesterday was a bit suspicious? I have friends lost money as they couldn't close positions you will have a log of this as they called in too to have you market close their positions
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Rod Farva (@large_farva34) reported@IBKR Absolutely worst customer service experience of any company I have ever worked with by far. I hate you guys.
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joe (@Yogithebearish) reported@IBKR @JoseTorresEcon And your customer service is even worse than your software. If you are not already using IB stay away from them they suck.
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Martin BC (@MARTINPARK111) reported@IBKR Exactly. A clever model inside a broken process is still a broken process.
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Nate (@nathan96911) reported@IBKR I would not recommend using this brokerage service as they seem to completely ignore any customer service. No human answers their telephone customer service line.
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Brandon (@D3GSolutions) reportedI want to know the qualifications one needs to work at @IBKR because boy when I tell you I feel like I'm talking to Wal mart customer service, these people don't have a clue.
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Jesus (@CCrypto1001) reported@IBKR It's impossible to contact IBXR support: 1(877)442-2757, it doesn't work. I can only hope that the issue they fabricated to keep my $3464.85 cash will be returned to me someday. U25159972
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FuHua (@F0HuazzZ) reported@IBKR no problem
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Drago (@Dragonito007) reported@AshknKW @IBKR Bro I sold a lot of things 15 minutes before the crash I would go crazy now if I didn't.
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RobertoenMexico (@Olde_Pharte) reported@IBKR R U not even reading what I am saying?? When I call the customer support numbers you direct me to the automated response demands my account number which I cannot access RU simply an automated response as well??
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todd morse (@ihottoddy) reported@IBKR Ur total garbage. I switched from schwab and swith back after one day. U dont tell people u have to have 100k to get best margin rate then at 1259. All margins go up to 50% and u sell some of my stocks. Customer service is trash also..u should be shut down
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Yousif Ashknani (@AshknKW) reported@IBKR No communications about ur boomer app not working during market hours ???
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Palmer (@BankTheTrade) reported$MRNA 174.38 down 20 @IBKR delayed the updated option chains until today for whatever reason....
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Kevin Ang (@fstorm28) reported@keoneHD @IBKR Poor infrastructure simply scales problems faster. Good infrastructure scales opportunity.
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The Senior Risk Manager (@salr_nyc) reported@ALBACapMgmt @IBKR Double the work, double the chance for error. Isnt tech great?
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Ekapob⚔️ (@ekapob) reported@IBKR is down during trading hours. This is the first time this has happened to me. Is anyone else experiencing the same issue and unable to log in to their account?
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Ramy Gerges (@ramyggerges) reported@IBKR customer support is abysmal.
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John Mason (@johnkmason) reportedSidenote, is IBKR TWS crashing for anyone else? Had to switch to IBKR Desktop (which I hate, the font is tiny and you can't change it, fix this @IBKR).
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DadBod (@alpha_imag8252) reported@IBKR No solution for my problem so far. The Windows app doesn't go through the opening process in any of my computers in 2 different adresses. My friends told me they have the same problem. What is happening???
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HappyHKL (@HappyHkL1) reported@IBKR Over 60 minutes of complete outage during extreme market volatility, and NOT A SINGLE WORD from you?! 🤬🤬🤬🤬🤬🤬Traders are trapped and losing money every second as prices flip! We demand an immediate public statement AND a clear loss compensation plan NOW! 💣🔥😤🤬😤🤬😤🤬😤🤬
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Lynda Holt (@travelynrose) reported@IBKR I expected better quality from you.
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PhenixInvesting (@PhenixInvesting) reported@ross_w__ @IBKR I’m stuck on that **** show !! Currently down 500k and counting **** I wish I thought about using Kosdaq as an hedge to flatten out when they failed to take my orders yesterday night
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@Lionessxxxx (@Lionessxxxx1969) reported@IBKR Totally irrelevant **** advert authorised by Google. Muted, blocked, dislikes reported as Spam & Google still put in on my timeline. The advertiser & Google can **** off for spam scamming me
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Camila💚 (@Camiescobar_19) reported@IBKR lol this hits different when you're already down 40% on some random altcoin, ibkr dashboard just feels too clean compared to watching charts on your phone at 3am
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Long & Right (@Ramblin_Rebel13) reported@FredrikEJohans2 @IBKR @CFTC It eventually got corrected after several hours, had to test it every 15min. But never got a notification on why it happened or when it was supposed to be resolved. Submitted a complaint to the CFTC regardless, super unprofessional reckless
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She Laughed (@TatsukiTop1) reported@IBKR Too slow...
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Thomasius (@TH0MA51U5) reported@IBKR Your support is TRASH! I already sent about 5 requests weeks, some month ago. Still no answer. I dont think I will ever get one. And there is no other way to resolve my issues with IBKR. So there is no solution for my problems, while IBKR stock is skyrocketing. Shame on you!
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Fyke Peony (@FykePeony) reported@IBKR Hey IBKR, you have changed the log in system to authentification based on SMS code. There are multiple ways to log in but EVERY ONE requires SMS. To get log in help also, you need SMS. What if the SMS number in your system is wrong AS IN MY CASE? I can't change it bc 1/2