Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (67%)
• Website (17%)
• Trading platform (17%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Saint-Ouen	Login	22 days ago
Le Grand-Quevilly	Login	27 days ago
Sydney	Trading platform	27 days ago
Jewar	Website	1 month ago
Noida	Login	1 month ago
Los Angeles	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  joe (@Yogithebearish) reported 4 minutes ago

  @IBKR Your charts are freezing and I am in the middle of a trade. Your software is truly the worst around. Absolute garbage. Anyone not using IB that wants to consider it should runaway. Terrible custmer service and software that acts and feels like it is from the early ninties.

• 
  INTER (@Night34Blue) reported 4 minutes ago

  @IBKR Hello, I have already completed all requested tasks, uploaded documents, updated my financial profile, completed MiFIR and tax information, and funded my account. However, I am still unable to receive the trading permissions I requested, and I keep receiving only automated responses without a clear explanation or solution. I respectfully ask for a proper manual review of my account by a specialist and clear guidance on exactly what needs to be changed or updated for approval. I have spent a significant amount of time trying to resolve this issue, and if this cannot be resolved properly, I may consider withdrawing my funds and using another broker platform instead. Please review my account carefully and assist me with a real solution. Thank you.

• 
  Ethan Hartwell (@EthanTrades13) reported 10 minutes ago

  @IBKR I have been waiting for a reply from support for 10 days on an issue i’m experiencing with my new account….

• 
  MikasaSukasa (@MikasaSukasaN) reported 11 minutes ago

  @IBKR I am ok with a slow server if you guys find a way for people to invest directly from pakistan without having to use @wise or some other roundabout method

• 
  Geodes R Rocks (@GeodesRock49) reported 11 minutes ago

  @D3GSolutions @IBKR It takes me less than 1-minute to login to E*TRADE no matter the platform.

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 11 minutes ago

  Just got all my clients to accept leaving @IBKR for another broker. Feels good. It's not the stinking pile that is TWS, or the costs, or the smug arrogance of the back office. It's the mindset that produced layer upon layer of problems with security, the API, and data calls.

• 
  Invest (@Invest469752) reported 12 minutes ago

  @IBKR Can I have your mail ? I tried to find it but can’t access any mail or client service on your website as soon as you canceled my application @IBKR Please could you answer

• 
  Jasdeep (@jmadan) reported 15 minutes ago

  @IBKR what a bad signup process you have as compared to @CMCMarkets ... almost 2 weeks and still want more documents vs 1 day. Would not recommend @IBKR to any anyone

• 
  EpiK (@0xTheGreatApe) reported 15 minutes ago

  ngl @IBKR is probably the worst financial app I’ve used in my life UX is cancer

• 
  Outlier Capital (@outlierrcapital) reported 15 minutes ago

  @IBKR You are a terrible company and my fund would currently be performing better if it was elsewere

• 
  LiliAna (@Terranatura4) reported 16 minutes ago

  @IBKR Your ticket message returns in error!!

• 
  chris24.eth 🟦 (@chris24eth) reported 22 minutes ago

  @IBKR The last broker to remove PDT restrictions. This number will go down

• 
  TJ Brush (@xicbassix) reported 23 minutes ago

  @IBKR Your ticket response was awful. It was just a bot message that provided no assistance. I have now been subject to PDT blackout rules for seven business days. This is ridiculous.

• 
  jazz (@hspnyc) reported 32 minutes ago

  @IBKR please help.

• 
  白大白🎀 (@DianaV65176) reported 34 minutes ago

  @IBKR Send help!

• 
  Sam 🇨🇦 (@CanadasFukd) reported 35 minutes ago

  @IBKR $10.25 Commission for 10 call options. $10 per 1000 shares of ETF's WTF?

• 
  joe (@Yogithebearish) reported 36 minutes ago

  @IBKR Also your support is terrible. It is absolutely useless. Which is why I come here to complain.

• 
  Kirk Hartley (@kirklsp) reported 40 minutes ago

  I'm a client of both Chase and Interactive Brokers. Does anyone at @Chase know why Requests for Payment I initiate from @IBKR do not show up for approval on Chase's website or your app? I've wasted well over 60 minutes talking to your help line and they have no clue. Thank you.

• 
  Prof.Coin 𝕏 (@Crypto_Educator) reported 42 minutes ago

  @buyerofponzi @IBKR They grew too fast and their support has always been the weakest link

• 
  joe (@Yogithebearish) reported 42 minutes ago

  @IBKR It is truly the worst. A total pos.

• 
  pastperformer (@pastperformerAU) reported 42 minutes ago

  @ilia_el_pro @MaxCarozza @IBKR I had the same issue. Seems like they are scrambling to fill the book.

• 
  jpemberthy (@jpemberthy) reported 43 minutes ago

  @alexkingsays @AskRobinhood Rey. Same experience. I eventually moved everything to @IBKR and haven’t looked back. Brokerage for adults, and actual customer support when you need it.

• 
  𝗠𝗲𝗲𝗽™ (@Meeptimelive) reported 43 minutes ago

  @TheFrumInvestor @IBKR Sounds like broke people problems ngl

• 
  LeonNoelLion (@LeonLionNoel) reported 45 minutes ago

  @IBKR Go **** yourselves.

• 
  musictalklistenerohio✂️ (@ilisteninnwohio) reported 46 minutes ago

  @renatodelarento @Trading212 @IBKR IBKR: interesting info. But 4me, I can't digest all the incoming on the investment front for myself. That's why I'm willing to pay someone (they get a cut of my investment) who is more trained than myself. My training: fight fires, b a paramedic, fix auto body's, & not worry.

• 
  Katy (@Katy49889108) reported 52 minutes ago

  @jzrdan @IBKR You obvhourly signed up for new issue IPO alerts, receiving email notifications is standard....

• 
  Vacuum Cleaner (@agivacuum) reported 52 minutes ago

  @blondesnmoney as @IBKR number 1 influencer can you plz suggest they fix their web app while you're at it..

• 
  Haddie (@Haddie168) reported 53 minutes ago

  @IBKR @bull_jared39128 Hey IBKR, since you are responding on X now, how about addressing the issue I raised last Monday. Your 10.45.1 forced update broke the TWS RTD. No one from customer service will respond to my support ticket, no one responds to Facebook comment and no one responds to X

• 
  Forward Unemployed Engineer (@waltuuuhr) reported 56 minutes ago

  @stan100x @IBKR Why do you think a different brokerage will help with this? Anyway try out tastytrade, they have lower fees at least

• 
  kai (@kaiwondr) reported 58 minutes ago

  @aleabitoreddit @IBKR fix this