Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (67%)
• Website (17%)
• Trading platform (17%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Saint-Ouen	Login	10 days ago
Le Grand-Quevilly	Login	15 days ago
Sydney	Trading platform	15 days ago
Jewar	Website	19 days ago
Noida	Login	1 month ago
Los Angeles	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EliteTrading (@EliteGainzTrade) reported 53 seconds ago

  @Terranatura4 @IBKR @IBKR used to have the best service, but they've been on a terrible decline over the last 2 years. I called because I was having an issue, and they told me there is no one to speak to by phone that I must file a ticket on the app. I did so, and it says it could take weeks for a response to the matter. Weeks?!

• 
  MikasaSukasa (@MikasaSukasaN) reported 2 minutes ago

  @IBKR I am ok with a slow server if you guys find a way for people to invest directly from pakistan without having to use @wise or some other roundabout method

• 
  Varun Takkar (@varuntakkar01) reported 3 minutes ago

  I will not be surprised if @RobinhoodApp @Wealthsimple @IBKR and a bunch of other brokerages crash down tomorrow at the launch of $SPCX IPO $HOOD $TSLA $SPCX

• 
  嘤嘤不苦🚩💪💪 ❤️中国❤️ 💪💪 (@yingying_n70783) reported 6 minutes ago

  @IBKR not bad

• 
  Odysseus | phylax.systems (@odysseas_eth) reported 10 minutes ago

  @cobie @buyerofponzi @IBKR too bad the IBKR M&A guys are probably not on x

• 
  Brad Ford (@Digetydog) reported 10 minutes ago

  @IBKR @ibkr has terrible customer service in my opinion.

• 
  Haddie (@Haddie168) reported 15 minutes ago

  @IBKR @bull_jared39128 Hey IBKR, since you are responding on X now, how about addressing the issue I raised last Monday. Your 10.45.1 forced update broke the TWS RTD. No one from customer service will respond to my support ticket, no one responds to Facebook comment and no one responds to X

• 
  Ethan Hartwell (@EthanTrades13) reported 15 minutes ago

  @IBKR @Darwinexchange ????? Both of you are telling me to contact the other. This is a service provided directly through your company with each other. Can someone please assist me ?

• 
  Gordon Attard (@GordonAttard) reported 16 minutes ago

  @IBKR I’m trying to re-open a closed account in Malta, but am locked out of 2FA/IB Key. Can you provide the best contact method for IBKR Ireland support to handle a security device reset?

• 
  joe (@Yogithebearish) reported 16 minutes ago

  @IBKR Also your support is terrible. It is absolutely useless. Which is why I come here to complain.

• 
  jazz (@hspnyc) reported 26 minutes ago

  @IBKR please help.

• 
  𝗦 𝗔 𝗨 𝗗 (@saud_ix) reported 28 minutes ago

  Hi @IBKR, I can't access Paper Trading — I get "Your account is not currently eligible for this feature." Same error when trying to contact support. How can I enable it? Ref: aixKwfOGa2zoDfGn259cdgAAADA

• 
  SumoMoon (@sumo_moon) reported 31 minutes ago

  @mclaughli46343 @rogerhamilton @IBKR Sure looks like PR is coming. And now Clayton is being exposed by sec that Rico case should be juicy. And Moe and Ritz getting taken down across multiple lawsuits.

• 
  Fumbles with Money (@moneyfumbler) reported 31 minutes ago

  @IBKR I just tried to open Live Chat, to get support, and all I get is Error 403 - Access Denied. Can you fix your platform, please?

• 
  Ten Beers (@NBee007) reported 31 minutes ago

  I thought @IBKR was a reliable, scaled, professional brokerage. How can people trust this company with a seven figure net worth when the website doesn’t even work? Anyone else having trouble with this? #brokers #trading

• 
  cryptoworldrich.eth (@spectrelb) reported 32 minutes ago

  @IBKR Could you change the requirement for proof of overseas address to proof of address? Countless Chinese people are blocked from registering because of this address issue.

• 
  Vj (@VJ_303) reported 34 minutes ago

  @IBKR Still you are looking HELPLESS in providing me direct contact number where I can call and clarify. That's why I am afraid to open account with #bkr as where I will contact after opening account if something big issues or fraud happened, ...my hard earned money go stucked???

• 
  Orange is Hope (@orangeishope) reported 38 minutes ago

  @IBKR after updating your app. I lost all my account with my $MSTR shares in it. HELP. PLEASE.

• 
  Another oil and gas tourist (@oilgastourist) reported 41 minutes ago

  Dear @IBKR I don't give a **** about the SpaceX IPO, please, stop the spam, how many times do I have to delete the notifications????

• 
  EliteTrading (@EliteGainzTrade) reported 42 minutes ago

  @kiantrades @discord_support Yes, Discord and @IBKR both terrible services for traders. My rant for the day. Lol

• 
  Samuel (@sam_smms) reported 46 minutes ago

  Hello @IBKR Can you explain what caused that issue? That problem is still where I made a deposit usdc today, but the amount is hold for a day

• 
  EliteTrading (@EliteGainzTrade) reported 50 minutes ago

  @IBKR Terrible broker with so many new restrictions and glitches.

• 
  Bobby Plewniak (@BoBbyPleWniaK) reported 50 minutes ago

  @jzrdan @IBKR It’s being used as a marketing tool. Fidelity dropping down to 2,000 minimum was done on purpose

• 
  Atul Sinha (@5131b69341dc4dc) reported 53 minutes ago

  @IBKR Sir I am a account holder of IBKR ,but despite several attempts I am unable to sign tax information document. I have forgotten how is have written my name initially .can you help,I am unable to add funds .

• 
  Vj (@VJ_303) reported 53 minutes ago

  @IBKR Not able to find any customer care contact number for Qatar, number of on website not working, Chat support is **** show with autobots...there is no way for communication with #ibkr how we should trust you if we can't communicate with you?

• 
  EliteTrading (@EliteGainzTrade) reported 54 minutes ago

  @buyerofponzi @IBKR Terrible service, perhaps the worst. I've had countless glitches and had my account locked before too.

• 
  Sam 🇨🇦 (@CanadasFukd) reported 55 minutes ago

  @IBKR $10.25 Commission for 10 call options. $10 per 1000 shares of ETF's WTF?

• 
  joez.eth (@fbjoe) reported 55 minutes ago

  Who's heading @IBKR product department? it looks like you guys put a lot of effort to make your UX terrible. Honestly if you pay me nothing I would do a better job

• 
  Chill Pill 🔮 (Bald) (@ripchillpill) reported 57 minutes ago

  @cobie @buyerofponzi @IBKR bro just made tens of millions of $$$ to become a customer service rep goated

• 
  Geodes R Rocks (@GeodesRock49) reported 59 minutes ago

  @D3GSolutions @IBKR It takes me less than 1-minute to login to E*TRADE no matter the platform.