Is Interactive Brokers down?
Some problems detected
Users are reporting problems related to: website, login and trading platform.
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 08: Problems at Interactive Brokers
Interactive Brokers is having issues since 10:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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NedsTrades
(@Ned892) reported
@InvestorMagoo @IBKR Have just withdrawn all money and will never use the service again. I expect there to be some sort of problem with the wire back to my bank. Shocked I was recommended this platform tbh
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Livelongandprosper
(@Livelongandpr18) reported
@IBKR Glad I read these comments. What I mess. Despite Schwab going completely woke, IBK sounds like big trouble.
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Freddy Milkovich
(@FreddyMilkovich) reported
@IBKR Can someone confirm that you support trading on SSE and SZSE through your institution?
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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Investor Magoo
(@InvestorMagoo) reported
@IBKR you guys need to fix your customer service! I can't get hold of you. Two days without being able to trade. Unacceptable!
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Investor Magoo
(@InvestorMagoo) reported
@Ned892 @IBKR Another day gone to without trading. Tired of IBs awful customer service. This did cost me thousands of USD
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Min
(@Min202015) reported
@IBKR I withdrew 6000 Euros from my IB account on 11 Dec 2020 but still didn't receive it after almost a month! Excepting telling me to wait, the customer service didn't give any solid solution.
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TD91ON
(@TD91ON) reported
@IBKR Waiting for 30 minutes on the line. Is this what you call customer service?
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Investor Magoo
(@InvestorMagoo) reported
@IBKR outrageous that we can't get hold of customer service! 2 days unable to trade...and my issue not close to being solved. Unacceptable.
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Sadik Sidhu
(@sadiksidhu3) reported
@IBKR I’m planning on switching from @Questrade, @IBKR help me get any data for $AMRHW and my money is yours.
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NedsTrades
(@Ned892) reported
@MarBradRam @Hugh_Henne I just want to say @IBKR is one of the worst platforms I have ever used. I put tester money in and it has been stuck in the account unable to withdraw or trade. Have contacted several times and not one reply. Absolute **** show.
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Traderhank
(@Traderhankhill) reported
You might be wondering why I chose the Feb options to scalp on $TSLA into close and not next weeks. It's a simple matter of being on my cell phone and @IBKR not loading the damn option chain. So I had to buy something I previously held today 🥲
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Fennec Investor
(@fennec_way) reported
@ripster47 @TradeZer0 Never had an issue with SPACs ticker changes with @IBKR
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Andrew . Berman
(@AndyBerman6) reported
@IBKR is there a problem with your phone-system this morning?? been holding for over an hour?? Is their system down?? #ASSISTANCE NEEDED
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Edaqa 😊 Mortoray
(@edaqa) reported
@IBKR Please kick somebody to read support requests. Mine are going unanswered.
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soniamehta
(@soniamehtaus) reported
@IBKR One of the WORST brokerage companies on the planet. Their Customer Service is the WORST in the world, bar none!
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Abhinav Menon
(@abh_Menon) reported
@IBKR I've been on the phone trying to get through to support for the last 60 minutes. No response ... what kind of support do you provide ...
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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fritz rempening
(@fritzrempe) reported
@IBKR why is it impossible to get in touch with you? Chat not working. No answer to tickets/email and the phone line over 30 min waiting...
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Jonathan Koskas
(@jonkoskas) reported
@IBKR So... are you eventually going to fix your portal ..? #404error #canttradeshit #ibkr
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NedsTrades
(@Ned892) reported
@mazzahrani @IBKR It is the worst trading platform available
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Sexystonks
(@sexystonks) reported
Getting very annoyed with @IBKR. Have been a customer since 2016 and always happy until 6 months ago. The app and the browser sire had been glitching non-stop since around since the summer. Not sure why it takes 6 months to fix something so basic. Horrible service!
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AJ Prasad
(@AJ_Prasad8) reported
@IBKR Support has been non-responsive....I am unable to short fractional shares...says "Unknown Error"...Phone, chat, and ticket support is unresponsive...
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CryptoBoaby
(@BoabyCrypto) reported
@IBKR please can someone contact me with regards to support for my account. I have had error code ‘unknown error’ flashing up when i’m trying to trade for the past month and nobody has responded to my messages. Please show us that your #customerservice actually exists..
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Jake Paul
(@jpdazone) reported
@IBKR Could you fix your mobile indicators with a separate vertical axis? For instance, charting both the MACD and RSI uses the same vertical axis and overlays the other indicator.
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James J.
(@Christi21342035) reported
@IBKR anyone else having issues with german stocks. Some routes seem bot to work. FWB and TGATE, on both my orders stay bright blue and are not submitted
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Investor Magoo
(@InvestorMagoo) reported
@Ned892 @IBKR I see. Im based in the EU. Im not too sure there something fishy in all of this. Just think it’s pure bad service. I rarely need them on the trading side, but when I do it takes forever and it always cost me a lot of money in the end. Considering another broker now to be honest
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Dudley Foster
(@dudleyfoster) reported
@IBKR Why does it seem impossible to contact your support through mobile? Both live chat and direct message unavailable
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Agoston Weisz
(@AgostonWeisz) reported
@IBKR @IBKR I tried to reach customer support for 45 minutes today. No-one picked it up. How can I trust you?
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It’s Weirdo
(@DeAngeloDeShon) reported
@IBKR playing with my cash account with my options trading come on now I like y’all but wtf I shouldn’t be getting margin messages and orders rejected on a cash account