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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (50%)
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Trading platform (30%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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AntiCarry
(@carry_anti) reported
@IBKR really poor customer service experience.
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Cul’man
(@MannCul) reported
@calvinfroedge @IBKR That means asks had dried down. HFT put such trades because they are required to stay in the market at all times. There's simply no market and the order would be canceled after some time.
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Sumit Jain
(@sumeetgjain) reported
Any faced issue with @IBKR in extended hour trading today ? I got info that they don’t support extended hour trade orders.
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Matt Hogan
(@Hogey_37) reported
@IBKR your signup platform is awful. Sort it out 👎
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Gabrielle Doyle
(@Grainneuail) reported
@LEAHCIM_P @jimcramer I want to say this again here. @IBKR would not allow me to buy a share. I had a cash account with sufficient settled cash. It takes two days minimum for trades to clear on the account. So crazy stuff went down
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Sumit Jain
(@sumeetgjain) reported
@IBKR Well, I was not able to execute orders yesterday when NSE was actually working .. And I tried to call ur support, for 54 min and not a single agent was free..
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Phillip
(@Phillip40529490) reported
@TuckSantoro @IBKR Are they targetting certain accounts and removing trading permissions? How is there not a bigger uproar. This happens way to often... I can barely find mention of this error anywhere.
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Nicolas Vanhove
(@NicolasVanhove) reported
@IBKR please answer my support emails - URGENT
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, how can i recover it
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Mukesh
(@cmukesh) reported
@IBKR Finally able to receive help after a long wait and quite a bit of luck. I think brokers should explore options for paid preferential support, more automated help, announcing queue position while waiting on call. #ibkr
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Eran Peer
(@raen97) reported
@IBKR straight up stole 2000 euros I transferred them during the sign up process. They have promised, but failed over the last month, to refund me this money, and I have now been on hold with their "customer support" for two hours. So that's another cost they won't refund...
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Tanmay
(@nonpareilgem) reported
@IBKR @SEBI_India And whonis going to pay for the losses that your system has caused me on top the @NSEIndia glitch??
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MrConde
(@MrConde11) reported
$GME contract not available for short selling, WTF @IBKR
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Hemali Tanna
(@hemalitanna) reported
@IBKR Hi, I have an account in India but I want to open an account in Singapore as I have moved here. I cant contact your customer care numbers.
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Phillip
(@Phillip40529490) reported
@IBKR You are currently logged in without Trading/Market Data permissions. Hi @IBKR I would like to unlock the feature to trade undeterred by this error. How much extra would it cost me? Willing to pay. Thanks.
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, how can i recover it
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, please ask how to recover it
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Huai Shi
(@HuaiShi1) reported
@IBKR @Tvitoje The system update says all good to go but I can’t even view my holdings or statistics on the app or the browser for almost 12 hrs. Customer service can’t even guarantee it’ll be back up during market hours. Are you kidding me
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Satan In A Blue Dress
(@satan_dress) reported
@IBKR I’ve been trying to cancel my account and get my money back for over a week now and not one person has acknowledged my issue and agreed to send the money back in my emails.
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The Toilet Trader
(@CafeNinga) reported
@IBKR Do you have any idea that your customer service may be worse then TD Webbrokers. Ive been trying for 2 weeks to set up account no one picks up the ohone and when i select call backs i havent received 1 in 2 weeks so obviously that system doesnt work
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Ali ALDawood
(@aldawood99) reported
@IBKR I can’t find $CWGYF in my TWS. Cloud you support me ?
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Noah Weidner
(@noahweid) reported
@IBKR if you cover my $75 ACAT transfer fee and fix that tacky *** "7 day hold on funds" bullshit i will officially leave robinhood TOMORROW
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Asif iqbal
(@Henny34125786) reported
from
Peterborough, England
@IBKR Thank you for replying. It gives me great comfort after spending 3 hours on the phone without any response that someone is providing customer service. However im being told I don’t have permission to trade. Plz confirm I can trade stocks on the pink market. 🙏🏼🙏🏼
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Sumit Jain
(@sumeetgjain) reported
@IBKR Well, I was not able to execute orders yesterday when NSE was actually working .. And I tried to call ur support, for 54 and not a single agent was free..
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AmberEFT
(@AmberEFT) reported
@IBKR your support hold times really are dogshit.. would you HIRE ANYONE TO ANSWER THE DAMN PHONE!?!?!? EVER???
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Jeanette S
(@mz_nett117) reported
@IBKR your customer service needs help. I've been on hold for over and hour and for some reason I'm locked out of my account. This isn't a good way to start our business relationship.
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The Toilet Trader
(@CafeNinga) reported
@IBKR ya they have awful customer service been on hold 2 weeks now everyday over an hour. Im done with them any other companies anyone knows of
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AataMajhiSatkli
(@AataMajhiSatkli) reported
@IBKR do you even know that its past 5pm in India ? Your terminals were not working from 345 to 5pm IST.
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ibis opes
(@IbisOpes) reported
@ibkr please fix ur broken platform
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Nicolas Vanhove
(@NicolasVanhove) reported
@IBKR I can send you my proof of deposit but I haven’t any record of my ticket with your support team as they have not replied yet.