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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Emmet Peppers
(@EmmetPeppers) reported
@SuperJambon31 @IBKR @degiroeu Yeah, probably best to talk to their European customer service folks
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 2/2 I am extremely happy with them, if you need customer support more than once or twice over the account life time you might consider going with other brokers that offer more support but higher costs and less products.
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Shabbir Javed
(@Shabbirjaved) reported
@IBKR you really need to improve your customer service and response time.
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William Henley
(@William19158122) reported
@IBKR I have an account login issue and have spent 2+ hours this week on hold trying to get through to your hotline to get my password changed, no one has answered. Please help me arrange a callback as I need access now!
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Matt
(@th3bagman) reported
@IGOSODAMNHAM @IBKR @TradeStation Yikes! Yeah $GME was also restricted along with the others on tradestation. Was considering that move but really debatable now with so many brokers having issues and these two especially. Going to have to keep looking
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Jay B
(@Crypto_Ape) reported
@IBKR Good morning, I am based in Europe impossible for me to get hold of any customer support over the telephone for weeks now ... I have spent hours waiting on the line to get hold of someone Please get back to me ASAP
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Maxime
(@punkeel) reported
@IBKR Just configured Mobile 2FA, and when I try to login the code is rejected because "failed". Not cool.
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Pajarich
(@pajarichh) reported
@IBKR @ibkr Your service is a disaster!!!! I cannot speak with you and you have deleted my permission to trade. I cannot sell my stocks. This a disaster and I cannot contact with anyone. #IBKR
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StudentOLife
(@student__OfLife) reported
@IBKR Stop hiding and let us move our money out, the customer service queues are mad long. You knew this would happen when you turned your back on retail investors, staff up!
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Sean Osgood
(@osgood_sean) reported
@IBKR Customer service no existent right now. Been on hold for phone (1 hour+), No reply CS chat (34 minutes & counting) & no reply to my email in days (Keep on getting an error when trying to send an email). I never resort to messaging on social media btw!
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Khris
(@James38623262) reported
@IBKR You’re ******* terrible. Customer service horrendous and youve cost people a lot of money through incompetence
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Lake Jericho
(@LakeJericho) reported
@IBKR - Your hold times are outrageous. If they always are, then it is no longer “unusual”. And no one responds to message center tickets. This is your daily reminder that your service to your Advisor community is terrible. At least it is private.
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 1/2 IBKR is built for professional traders who don't need hand holding and phone support. The low cost IBKR is able to offer to professionals is because they run a very lean operation with minimal stuff so all savings can be past to customers. Been with then for 5+ years and
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S Nayak
(@nayakbidw) reported
@IBKR IBKR customer care team .. for god sake pls reach out to me. I have been stuck on opening the accounts since last two weeks . And chasing your customer care on phone and can you imagine waiting for one hr and your entire customer care still not able to get hold?
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Christopher Drake
(@ergodrake) reported
@IBKR There is no live chat - your phones don't answer - your message system constant fails. I've been struggling to rectify a technical problem for 60 hours that has rendered my account useless. What do I do?
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Christopher Drake
(@ergodrake) reported
@osgood_sean @IBKR I managed to get a kind of response, when I left a scathing review on Trust Pilot. I got an email from TP asking me for more details to help IB solve the problem. IB has morphed into a bucket shop.
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Antonio Wehrmann
(@ToniWehrmann) reported
@IBKR Been trying to login to my account for the past few days through laptop. Didn’t work. Tried calling, no answer. Tried chat, doesn’t work. Not happy with your customer service. Need to login urgently! Interactive brokers, please help.
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Stan_Marge
(@SuperJambon31) reported
@EmmetPeppers @IBKR Oho I can see that you don’t know much about our regulation down here. On most of the brokers it is near impossible to buy options. I’m trading with @degiroeu, they are excellent but their option choices are close to 0, and they are the biggest broker in Europe.
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Romain Mialon
(@RomainMialon) reported
@IBKR @IBKR , you are holding on my withdrawal request and charging me negative interest, you asked me to contact your customer service but nobody is picking up. The minimum when the request comes from you would be to call me as I requested or have a priority line.
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Francisco Barroca 🇪🇺🇵🇹🇱🇺🏳️🌈
(@fbarro1) reported
@IBKR I have lost my login access. Can you send me your customer service email contact? Thank you!
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alexander
(@alexand88679791) reported
@IBKR I really liked IBKR so far, but having trouble transferring funds to my account for the last 10 days. Transfers that used to work fine just dont arrive anymore and I get no answers to my inquiries. What is going on?
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Stan_Marge
(@SuperJambon31) reported
@EmmetPeppers @IBKR @degiroeu Problem is they don’t do options. Or very sh**y ones, underlying are french companies. And all the Brokers available in France have the same rule, no options on US companies.
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Keith
(@KeithMontana9) reported
@IBKR Don't see a trophy for customer service, Wonder why 🤔
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Marvin Lyonheir
(@marvinlyonheir) reported
@IBKR i have been trying to contact your #UK support team for 3 days via the telephone and email ive left support messages & no one has responded. Has #interactivebrokers gone into #administration because no one seems to be working.. Im SERIOUSLY! considering closing my account.
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Khris
(@James38623262) reported
@IGOSODAMNHAM @IBKR They probably have the most archaic customer service system I’ve ever seen. Locked me out of my account for entering the correct login details
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EJG
(@EJGSH) reported
@IGOSODAMNHAM @IBKR BAD look @IBKR. this is unacceptable from a broker.
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Sujan Lahiri
(@Sujanstockpicks) reported
@ToniWehrmann @IBKR I waited more than an hour till somebody finally picked up the phone. They did help me out though. Their customer service sucks big time. Too much outage time too when markets are very volatile. I left them.
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john blaze
(@catelebon1) reported
@AdamB1438 @IBKR First time I faced this I ended up getting filled far above market value. Not chill to instantly mark yourself down 20%
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR Customer service at @IBKR is non-existend. Blocked my account for closing only for days now. Raised a ticket no replay, trying to call hotline no one answering second day. Hopefully will move to another borker soon.
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Impervious
(@Impervious38) reported
@IGOSODAMNHAM @IBKR @Fidelity is great, hardly ever have any issues... only wish the allowed premarket trading at 4 AM