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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Trading platform (44%)
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Login (30%)
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Website (22%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
Login | |
 Singapore |
Website | |
 Melbourne |
Website | |
 Santa Cruz de Tenerife |
Trading platform | |
 Clifton |
Login | |
 Saskatoon |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Fraser Steele
(@frasteele) reported
@IBKR @MoonManStonk Where ******** are they then?
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evanp90
(@evanp901) reported
@IBKR As a new customer I must say, I am absolutely appalled by your level of service. I fully regret transferring over to your brokerage.
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Dante
(@dantecozier) reported
The wait time to get through to customer service at @IBKR is a joke. I can’t get into my account yet I’m spending an hour of my day trying to get through to you to access my own money?
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KNOWNOFOMO
(@knownofomo) reported
@IBKR I waited on the phone for 1 hour ffs and no help your service is ****
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PepsiMars
(@MarsPepsi) reported
@Henrik_MM @degiroeu @IBKR ... where you won't be able to sell. And like me it may cause loss of more than $100k. Also keep in mind if you sell and take the money back to your bank account, that may take a while too. It took me more than a month and a formal complaint to get some cash out of my account.
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Sumit Jain
(@sumeetgjain) reported
@IBKR can you please check ur support mail box ? No one is replying since last 15 days.. if you want I can inbox you my account number
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Richard
(@Richyinthe6) reported
@keyray @IBKR Same thing, pathetic service, pathetic representatives
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MarcoCalia
(@MarcoCalia1) reported
@IBKR Your customer service disappeared can you reappear please , they can work from home don't they ? smart working ....... don't let us down
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AllThingsVentured
(@AllVentured) reported
@IBKR Been on hold for 51 minutes and counting... your service sucks. Thanks for the reminder why you are not my main broker. I don't know why any of your customers put up with this.
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Tarek
(@ttx_880) reported
@IBKR @ShardiB2 Worst broker ever. Not letting people trade RBLX is amateur. Also never compensated customers for their multi-hour blackout in November. Stay away
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AllThingsVentured
(@AllVentured) reported
@StonkTonk @IBKR A bit cliche but Etrade. I get a live body on chat or the phone instantly. The person on the other end is always more knowledgeable than I would expect. Other than a history of criminally bad fills on market orders, the pricing is actually pretty good.
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Doron Greenberg
(@DoronGreenberg) reported
@IBKR worst service of all brokerage firms! transferred two securities to IBKR over two weeks ago, and until now no one seems to know where they are... even after several inquiries and hours (!!) on the phone, total incompetence #FINRA
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Alex
(@StonkTonk) reported
@AllVentured @IBKR which one is your main broker? I'm honestly fed up with their customer service aswell but the only alternative I've seen is degiro but I prefer IB tbh
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Wan Abdul Rahman
(@WanAbdu77477247) reported
@IBKR I need help with my account. Your customer service are not answering any calls! I need to speak to your company regarding my account as I can't access my account!
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Jay
(@Chartwizz) reported
@IBKR you guys literally have the worst customer service I have seen, I have been waiting days for my options application to be reviewed. This is ridiculous, I have never encountered a broker that has taken this long on something like this.
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Snoopy
(@royalsnoopfrogg) reported
@IBKR Getting to speak with your customer support is more difficult than time travel.
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Alex
(@StonkTonk) reported
@AllVentured @IBKR Ow, I don't think etrade is available for european users though...I guess I'll have to stick with IB but man, I'd be willing to pay some $ every month just to have a decent customer support
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Tricia Steele
(@TheTriciaSteele) reported
Do not recommend @IBKR in the least - A company that forces a customer to wait close to two hours on hold just to get access to their own money. We have money to invest because we would never let our customers experience such terrible lack of service.
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Wan Abdul Rahman
(@WanAbdu77477247) reported
@IBKR I need help with my account. Your customer service are not answering any calls! I need to speak to your company regarding my account as I can't access my account!
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francisthomas
(@francisthomas) reported
@IBKR @barronsonline when you rated @IBKR did you ask customers if trade ticket concerns over MISALIGNED open lots was a problem? This is a serious SEC issue.
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HaveFunStayingPoorNoCoiners🐂🗝️⚡
(@JimJones1913) reported
@IBKR If a service is free You are the product! Opt out with #Bitcoin
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Jay
(@Chartwizz) reported
@IBKR literally worst brokerage, stop recommending these fools to people. They do nothing to help customers just send emails to”supporting team” that never gets back to you... officially closing my account after a week these guys are literally worst than robinhood @WSJ
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Trident
(@naqshgarg) reported
@IBKR What is customer service number which picks call within the same day?
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S2 Research 🌷
(@Sys2Research) reported
@IBKR your customer service is seriously lacking.
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ناصر بن خالد المسحل⚜️
(@ALMishal_Naser) reported
@IBKR hello there, I have submitted my registration request but unfortunately I lost my username and password. I need your help to rest.
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Al
(@Kefalos_am) reported
@IBKR @stefan_arrr Why is the website not working now, can’t access my account?
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Stonk Boi
(@StonksBoi420) reported
@S_AnglinIV @drivefumble @IBKR Yeah IBKR has been blocking me from buying a bunch of OTC stocks recently, wtf is up with that?
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Richard
(@Richyinthe6) reported
@IBKR I am not paying for your manipulative brokerage fees. You did this to me with AMC in January and now with RBLX. I would like to speak to someone. I am not paying for these awful services.
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Smpltrdr
(@Smpltrdr) reported
@IBKR Can some chief at IB please ask IB Ireland to sort out their issues with signing the required documents for Irish Pension Trustee companies. There is lots of €€€ sitting in cash in Irish pension accounts just waiting to go into an IB Ireland pension trading account !!!
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NoPumpAllowed
(@ITOLDYA6) reported
@GrahamNeary @GBPtraderTF @IBKR Which alternative would be that? Im facing same issues now on AIM with IB