Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (67%)
• Website (17%)
• Trading platform (17%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Saint-Ouen	Login	8 days ago
Le Grand-Quevilly	Login	12 days ago
Sydney	Trading platform	12 days ago
Jewar	Website	16 days ago
Noida	Login	29 days ago
Los Angeles	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeff (@jmclarty) reported 7 minutes ago

  Happy 19-year customer of @IBKR here. This is the first feature WS rolled out where I'd consider moving all 6 of my accounts. Let me know an ETA for when you can ship this, I'd rather not move.

• 
  Geodes R Rocks (@GeodesRock49) reported 8 minutes ago

  @NBee007 @IBKR Disaster trying to login through the Website Portal on a Lap Top, only to be directed to the Cell APP, then back to the Portal for another type of Code, a SMS Code, a Challenge Code, then to a page on the Lap top Website to scan a code on your phone app (why when I am logging in on my laptop??), then over here, then there, then 2 hours is gone and still cannot login. Cannot submit a request for help unless you can login. Try calling? Cannot understand what the person is saying. Pathetic Platforms. Then, as Ten Beers has observed, you get a Canned Response in "X".

• 
  abxx (@abdullah_717) reported 10 minutes ago

  @IBKR why it’s impossible to get help from IBkr It tries to keep taking me to The FAQ questions Brother if I really wanted that I would used some AI to know

• 
  kingran (@KingranYama) reported 11 minutes ago

  The AI customer support agents give you useless canned information. These AI agents do not understand the nuances of the qst, which is okay, but refusing to pass the qst to human agents in not okay. @IBKR I pay you guys serious money in commission. Can I get some help?

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 12 minutes ago

  On the @IBKR institutional Client Services line, an India call center handles my security issues. It takes >2 hours to work through my 2FA issues. On the @IBKR retail Client Services line, I speak to a US person and it takes less than 15 minutes to work through the SAME ISSUES.

• 
  Capital Helmut 69 (@FranklinBobMor1) reported 13 minutes ago

  @coinbase is such a piece of garbage, this happens on a regular basis, especially when you try to send crypto elsewhere. Can you imagine @IBKR or @Fidelity ever being down even once? Even if they were, they have customer service numbers you can call, unlike Clownbase. F these guys.

• 
  TJ Brush (@xicbassix) reported 13 minutes ago

  @IBKR Called customer service which was an even worse experience. Rep refused to remove the 3 trades in 5 days limit even though it’s been well over 5 days. She said I’d get a letter re: PDT rules but couldn’t even say how long until those letter go out. She refused to allow me to speak to someone in a decision making capacity and when I asked to have the situation escalated she told me I had to go online and start a ticked…. You guys are a joke and I hope lots of people see this.

• 
  joe (@Yogithebearish) reported 15 minutes ago

  @IBKR I would really appreciate if every response did not say the same thing. Then I would know I am actually talking to a person and not a computer-generated response. That just shows how little you truly care about customer service and why you are in my opinion the worst

• 
  joe (@Yogithebearish) reported 20 minutes ago

  @IBKR It is truly the worst. A total pos.

• 
  Orange is Hope (@orangeishope) reported 22 minutes ago

  @IBKR after updating your app. I lost all my account with my $MSTR shares in it. HELP. PLEASE.

• 
  Cashflow King (@cashflow_king94) reported 29 minutes ago

  Just over a year since I switched to @IBKR and went all in on growth stocks... Portfolio is ahead of the S&P 500 by $23,273. That's 11.72% outperformance. Ahead of the NASDAQ 100 by $9,283. 4.37% outperformance. Beating both major indices with 9 stocks and a system. A year ago people told me I was mad... Too concentrated, too risky - Should just buy an index fund and forget about it. Well the index fund would have made me $23k less. That's a car, That's a holiday, That's months of deposits into the portfolio. I'm doing it with fewer stocks, less complexity, Less stress. Quality companies the world can't function without... I'm not Against Index funds but most people think single stocks are risky.... Mixture of both would work well for majority of people in my opinion. Sometimes the "risky" approach is actually the smart one. How's your portfolio doing??

• 
  Adam Voulstaker (@AdamVoulstaker) reported 30 minutes ago

  @ALBACapMgmt @IBKR Worst is anything automation. They are lunatics with that front

• 
  Sparky Slims (@brothachucka) reported 34 minutes ago

  @IBKR is a garbage broker. I've been trying for 2 weeks to buy some international stocks and it continues to not work. Meanwhile I've had to watch my main pick go up 70%. I've reached out to support, wasn't helpful. Was told 2-4 weeks for a response on my followup ticket.

• 
  Fumbles with Money (@moneyfumbler) reported 34 minutes ago

  @IBKR I just tried to open Live Chat, to get support, and all I get is Error 403 - Access Denied. Can you fix your platform, please?

• 
  SGTano (@SG42353041) reported 37 minutes ago

  @IBKR @D3GSolutions The app us awful. I switched back to workstation still bad but better than the app.

• 
  G 💙🧡 (@iamgstv) reported 39 minutes ago

  @solana @calilyliu Tokenized. Cool. @IBKR has it too - regulated, insured, no seed phrase (to loose). Liquidity on Nasdaq ≈ no problem

• 
  Vj (@VJ_303) reported 39 minutes ago

  @IBKR No communication channel work...you can try your self as outsider...you will not able to reach your own customer care..... check and call Qatar contact number on ur website, try chat you will receive nothing???

• 
  Em. At. (@EmAt48652737) reported 41 minutes ago

  @IBKR So you guys are playing accounts liquidation, customers cannot transfer money between own accounts in order to cover margins, since transfer page is not working. I am going to fill a complain to CBI

• 
  Zhu Su (Positive Doom Baller) (@ivrespecter) reported 42 minutes ago

  Just got all my clients to accept leaving @IBKR for another broker. Feels good. It's not the stinking pile that is TWS, or the costs, or the smug arrogance of the back office. It's the mindset that produced layer upon layer of problems with security, the API, and data calls.

• 
  Ethan Hartwell (@EthanTrades13) reported 47 minutes ago

  I recently opened an IBKR Darwin account @IBKR @Darwinexchange - i was told the process would take 1 day I got my approval and tried to access the services but hit with “ineligible” to add funds. Darwin have told me it’s in IBKR’s hands and they cannot help me. It’s been 10 days now and nobody can help me. Pretty shocking experience so far

• 
  GardinerIslandCapital (@GardinerIsland) reported 49 minutes ago

  c'mon .@IBKR .... $ARLP went ex-*** on 60 cents today it closed at $25.55 yesterday and being at $25.10 today is green 15 cents , not red 45 cents Bloomberg also saying same error fix ya crappy systems

• 
  Dave 🇨🇦🎧⚛️ ☸️🇬🇧 (@rellim_evad) reported 49 minutes ago

  @bclund @IBKR Agreed! They seemed to have changed to an AI customer service system, which seems to struggle with the most basic questions.

• 
  Ten Beers (@NBee007) reported 49 minutes ago

  @IBKR Yeah I checked and I’m connected to the internet…… Your quick support page doesn’t have anything related to blank screen after submitting application.

• 
  Institut des Libertés- Université de l'Epargne (@IdLibertes) reported 53 minutes ago

  @IBKR I have been trying to open a professional account for a mounth now. (Charles Gave Media). I have sent absolutely every document under french law yet your compliance service, that must be outsourced, demands some more documents that do not exist under french law. You keep asking fir registre des bénéficiaires effectifs, we have given this document under lawyer signature many time now. You have the statuts, the Kbis, attestation from our lawyer, CEO signatures. After a month of going back and forth could you please, please DO SOMETHING about it?

• 
  Himanshu (@hmnsh18) reported 56 minutes ago

  @IBKR Your account opening procedure is pathetic.. No customer support and no clear communication why a particular document is rejected My brother is trying to open the account from Saudi for last 2 months and always there is some document is pending

• 
  Jim Baranello (@BaranelloJim) reported 56 minutes ago

  @IBKR Hate to say it as an IBKR user but the platform is the absolute worst of any of the major retail brokers for active trading. Clunky and not intuitive. IBKR has great access to virtually all financial products and international markets but wish they would invest more time or energy on the platform itself. Looks like im not the only one who feels this way.

• 
  Kastriot (@kastriooot8) reported 59 minutes ago

  @MartyZimme90457 @IBKR @chinoalemano That's normal, because all the apps are showing the old numbers. The future is defined by stocks like $DGXX. I have no idea who this person is. But I can hardly imagine anyone being stupid enough to short this stock. Good luck to you!

• 
  BorrisBOMBA (@thecracker_23) reported 1 hour ago

  @IBKR Hi @IBKR why is it so difficult to reach out to your customer support?

• 
  Ten Beers (@NBee007) reported 1 hour ago

  I thought @IBKR was a reliable, scaled, professional brokerage. How can people trust this company with a seven figure net worth when the website doesn’t even work? Anyone else having trouble with this? #brokers #trading

• 
  jazz (@hspnyc) reported 1 hour ago

  @IBKR No one is replying and you already have my money for 5 days. Please expedite asap or I will make a complaint with business buearu