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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (47%)
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Trading platform (33%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Andorra la Vella |
Login | |
 Madrid |
Trading platform | |
 Gilbert |
Login | |
| Sevilla |
Login | |
| Cape Coral |
Login | |
 Shanghai |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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RandCorp
(@RandCorp_) reported
I have been on hold with @IBKR for over 30min, waiting on the new customer reps to pick up. I guess they want me to keep my business over @TDAmeritrade
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Edward 🇺🇸
(@PatriotEdward) reported
I was on hold with various @IBKR "customer service" reps for over 6 hours today. True story. Problem still unresolved.
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David Monoszon
(@DavidMonoszon) reported
@IBKR Dont join interactive brokers right now if you are from EU, their support is complete disaster right now. No way to reach them with issues!
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gary van
(@getgl) reported
@IBKR Very frustrating.Received the migration email from IB but the link to follow up does not work and every time I have tried today to confirm, the website is giving me the same error message and I can not get to my master acct either as it is defaulting to the same page.
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Justin
(@GrindingTurtle) reported
@Ally I'm currently an Ally customer but looking for a replacement brokerage with a website that is operational more than 13% of the time. Any recommendations? @IBKR
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Liverbird 6️⃣✖️🏆UCL
(@NtcRick) reported
@IBKR your server is super laggy. what a way to start the new year
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A
(@Saugaguy10101) reported
finally decided to transfer my account stocks account from @IBKR to a different brokerage. good riddance! the worst brokerage I have ever seen. the worst part is, no one ever answered the phone when I reached out for help.
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yi ph'ng
(@frenderson) reported
@IBKR @IBKR Does Macbook Air M1 2020 support ibkr trader workstation?
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Ben Earhart
(@ben_earhart) reported
@IBKR Just don't think you're going to trade OTC without serious headaches. Also, make sure you're OK with overseas Indian phone support that knows nothing.
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Jason Roller
(@MrBigPicture) reported
@IBKR The reason more people don’t use IBKR is simple... the platform (TWS) is terrible and super antiquated / if you had a better client software you’d have more margin loans happening.
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🖤 José A. Ruiz
(@joseanruiz) reported
@IBKR Shame on this platform, which is down and inaccesible more and more frequently (today servers in EU). Will be forced to change to deGiro, or WeBull
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ibis opes
(@IbisOpes) reported
@IBKR please fix your garbage platform that only loads 25% of the time
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Doglover2019
(@DailyFTdouble) reported
@Impactivated @IBKR @IBKR are a joke of service.
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR Chocolate Mint Flutes and your Elizabeth Shaw Dark Chocolate Orange Flutes and Unfortunately The Boxes Were Not Totally Full And Some Of The Pieces Were In Fact Found Broken! I am Not sure what happened during the manufacturing, packing and/or transportation process, but my
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Edward 🇺🇸
(@PatriotEdward) reported
Ugh. @IBKR sucks so bad. Moving my account tomorrow.
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🖤 José A. Ruiz
(@joseanruiz) reported
@KenyaFinTwit @IBKR so bad ... any other good online broker?
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR mother apparently received and/or acquired a Bad Batch! In Any Case: My 88 Year Old Mother does Not Write Letters, Nor Use A Computer Or Cellular Phone And I Have To Do All Of The Letter Writing For Her And In Many Cases, She Does Not Complain Right Away Because Of Her Age
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john
(@john79017824) reported
@IBKR getting 500: internal server error since this morning. Is the website down ?
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Khalid
(@bernece) reported
@IBKR is is possible that to get help to with SMS notification now for more than a week cant get to mu account and can't get help too
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Doglover2019
(@DailyFTdouble) reported
@IBKR I need a contact name/number for UK compliance as there is a block on withdrawing funds from my account. I've tried customer service but they aren't able to resolve and just say account is blocked
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Lady Di 🇺🇸 🙏🇺🇸
(@Lady_Di816) reported
@IBKR I’m trying to get help. Held on for 40 minutes then got Brachi in India and she has no clue how to help me and she’s speaking so low I can’t hear her. This is crazy.
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Edward 🇺🇸
(@PatriotEdward) reported
Worst customer service award goes to @IBKR !! On hold for HOURS last week and this week, 4 separate phone calls to simply covert a Roth IRA because their automated system has bugs. Now, they say "the deadline was yesterday". WTF???
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David
(@crayonmystic) reported
@averygrrl @IBKR On the RAM thing, nope, it's a software architecture issue. If you're technical, "java gc scalability performance" Google search will prob explain why. The more RAM you give it the slower it becomes
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Edaqa 😊 Mortoray
(@edaqa) reported
Does somebody have a good alternative to Interactive Brokers for a European resident? Their service lately has been abysmal. I need Stocks, Options, and Forex in global markets. #investment #finance @IBKR
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david mcmillian
(@davidmcmillian3) reported
@PennyStock_es @IBKR Maybe because it has a stop sign on OTC Markets. Just a guess. They are in the process of getting current so stop sign will be down soon.
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Growthhh Stock Trader
(@GrowthhhT) reported
@IBKR could you help me find where can I download in an excel format the historical NAV of my account?
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gary van
(@getgl) reported
@IBKR FYI: The link in the latest email re. the change of accts to Ireland does not work but only goes to the site after login/pw and an error message. Been that way all day.
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Andrew Lee
(@andrewleef1) reported
@IBKR I am locked out of my account and have spent over 6 hours on hold to your customer service without an answer. This is unacceptable, please contact me directly
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@crayonmystic @IBKR Right on, that's too bad it eats resources. Does having 32/64GB of RAM ease anything up? What kind of data licensing issues? I noticed they wouldn't give me real-time quotes if I was logged in two places...
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@IBKR I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Elizabeth Shaw Ltd. Customer On Behalf Of Mrs. Helene Shore, Your Customer /HPS