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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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eel
(@aurelsandra) reported
@IBKR @DietPix hi, can u answer some questions I sent via direct message. I really need some help
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Gabrielus
(@Twerterus) reported
@IBKR I have been trying to sign up for over 6 weeks, and have provided all documentation over 5 weeks ago. I realize that covid has slowed things down, but I would really appreciate someone there can have a look.
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Divorcedadoes
(@divorcedadoes) reported
@IBKR Your website GUI really needs help. So hard to use and understand. About ready to move my account.
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Daniel Damian
(@DanielDDamian) reported
@AdrianSaw2 @IBKR Did you get it done? I’m having the same issue.
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MattTrades
(@MattTrade1) reported
@StonkSupervisor @WJRaven77 @IBKR Had a feeling you were going to say that. Can’t use them in the UK. I guess I’ll have to wait for that shell risk to come down and hope it’s not sky rocketed beforehand 😤
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Live Foods
(@LALiveFoods) reported
@Seba_DLP @IBKR ok.. so what your saying is you just recently opened the account and there is a possible problem with fraud that they are sorting out before they can release the money? Where did you open a new acct? Another brokerage? What do you think of that one?
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rtc🎲
(@rtc_555) reported
@VolQuant @IBKR the trick with IB is submitting a ticket and hoping for an answer, then waiting 2 hours in queue will feel like 5* support experience
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Adrian Saw
(@AdrianSaw2) reported
Has anyone experience issues and non-existent customer service when transferring inbound positions to @IBKR? Tried speaking to someone and never got to anyone. Hopeless.
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Seba De la Peña
(@Seba_DLP) reported
@LALiveFoods @IBKR I was just opening it. I didn't thing there's was any problems so I tf'ed money. Then I realised it was limited and I couldn't trade. 2 weeks later they send a notification about the documents that were missing that they never asked for. By this time (continue)
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Varun Ahuja
(@varunahuja55) reported
@IBKR Locked out of account. Been holding line for over an hour. Noone available at customer care?
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Live Foods
(@LALiveFoods) reported
@RealActorRob @IBKR how long have you had an acct with interactive brokers? What did you need customer service to handle?
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DietPix
(@DietPix) reported
@IBKR Who's platform you are using in the video? it doesn't look like your outdated system. You should also advertise the you have the worst customer service in the industry (congrats for wining @RobinhoodApp )
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Gray
(@GrayTendo) reported
@IBKR I have settled Cash but am unable to trade and you have no customer service...
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Jonahbaka
(@RoversApps) reported
@IBKR @AdrianSaw2 I mean this a stoke broker!! what is the United Government doing allowing these kinds of Brokers?? with nonexistent customer service? it is now going to 3 hours wait on the phone!
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Rob “Sandra” Bullock™ 👍
(@RealActorRob) reported
@IBKR Sorry, I have enough poor customer service just with the brokerage. Can’t imagine what I’d do if I had a fraudulent charge. Probably just have to pay it as the brokerage never responds to my messages.
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AmberEFT
(@AmberEFT) reported
@IBKR Where we dont fix our trading software we just ask you not to use it as the workaround. We dont have techs smart enough to fix the software so just dont use that part. That is the response I get EVERY glitch I find on TWS software at IB. What a shitshow they are becoming.
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tradingdownunder
(@thevixguy) reported
it is impossible to get in touch with @IBKR customer representatives. I am starting to think they are going under.
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Kram Grebrek
(@grebrek) reported
@RoversApps @IBKR The service is getting from bad to worse!
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BrynDavies
(@BrynDav60720997) reported
@fiorummy @Trading212 @IBKR A phone call to their auditor at a Grant Thornton, complaint with FCA, and class action lawsuit is on the cards for them if this carries on. Wonder if we’ll see then lifted once their commission kicks in on Fx
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Vinod ( Vin)Joshi
(@vjoshi2001) reported
@IBKR many good things. Customer service stinks ‘ bad management.
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弗兰克·肯尼
(@fulankeni) reported
@IBKR @DietPix Rubbish. Can’t reach IR by phone. Online chat non existent, email don’t work. I’m getting emails on a daily basis from IB about an issue I have already responded to, yet they keep coming. This is downright harassment of a customer. But you guys don’t care about your customers
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Follow_Your_System
(@FYS_trading) reported
@IBKR I've waited over 2 hours 5 different times to get through to your customer service and haven't had any luck. This is getting absurd.
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Rich Anderson
(@rugbynutter87) reported
@IBKR hi guys. I have tried to verify my email for past 2 days with you. I receive other emails from you but can't verify. When I raise an inquiry on your page I also get an error. Any advice?
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Shrex
(@tradershrex) reported
@IBKR What a terrible company. Allow 30% margin on a ****, then after that drops 43% in 7 weeks you remove all the margin with NO notice. No bulletin, no email, and you do it after hours. Spoke to someone who said "I don't know why, the computer just does it" WTF IS WRONG W/ YOU?
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rodeo patrimoine
(@PatrimoineRodeo) reported
@IBKR 1 month to answer 1 ticket inquirie, unreachable on the phone, waiting hours on the chat, in 6 months after I still wait for our money to be returned! Worst broker I’ve ever seen!
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Bryan B
(@23Barts23) reported
@IBKR i lost out on thousands cause of this and you clowns can’t even reply to a tweet. Terrible broker.
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Caleb Johnson
(@jcalebjohnson) reported
unbelievably slow service from @IBKR lately, and it is very frustrating.
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Dan
(@DanielRam86) reported
@IBKR Hello, I am trying to develop a front end application for the client portal API. However when I launch the java gateway, I cannot authenticate my account, it always reports invalid user pass combo, even though I can login to the production app. Suggestions?
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弗兰克·肯尼
(@fulankeni) reported
@IBKR This company has the worst customer relations in the world. They don’t respond to queries or resolve problems. They are simply useless
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Jake
(@JakeLeeds93) reported
I've sent a DM after waiting on the phone over 40 minutes, twice, yesterday. Please can you help me out? @IBKR