Is Interactive Brokers down?
Some problems detected
Users are reporting problems related to: website, login and trading platform.
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 18: Problems at Interactive Brokers
Interactive Brokers is having issues since 10:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (36%)
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Trading platform (14%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Tony
(@AlphaJunkie) reported
@plantmath1 @zero_coupon @IBKR same with E*Trade. dumpster fire there. Even trying to get customer service over chat it took me 2+ hours last week.
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Zak
(@Zoooooooooook) reported
@IBKR I have tried creating an account and passed my docs. I got the acount number once but lost it. Now I can login and whenever I try calling no one answers. Need some help here.
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maverick
(@carrera4fun) reported
@armin_brack @IBKR What’s the solution who will pay for the loss of opportunity. CEO should resign immediately
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Eli
(@KishMeaTuchus) reported
@IBKR You’ve locked me out of my acct after pw change. Two plus hour waits on line.. message ticket on website is inactive too. No one answers. Not even You don’t even try to hide your disdain for the retail customer. Seriously wtf Closing all accounts
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david owens
(@davidowens88) reported
@trade_boost @IBKR Had same issues... even the email doesn't work
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ian
(@iannuttall) reported
Does anybody have an email address for @IBKR Interactive Brokers? Literally cannot get a human being on the phone or via support ticket to just reset my ******* password. I can't stick around longer than 1hr on hold!
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Macro Strat
(@BigMacroMeal) reported
@stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.
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Nufaie
(@MHO_1988) reported
@IBKR Can you DM for account support i tried to call but no answer!!
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Eli
(@KishMeaTuchus) reported
@IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in
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Rob
(@boomorbust109) reported
@plantmath1 @IBKR they have the worst customer service but a good broker if you can do without
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HFC 61 اللبناني 🇱🇧
(@_771_) reported
@IBKR Why you don’t have customer service in Twitter???
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brisol2012
(@brisol2012) reported
@StockTradeSmart @ArgoBlockchain @IBKR What I am worried about is that bitcoin crossed 54k and we are moving down while all other mining companies ate moving up. When companies start to dilute stock that already have a high float, big investors stay away....and the smaller ones sell. We should easily be $4.75-$5 now
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Marvin Lyonheir
(@marvinlyonheir) reported
@IBKR There should be a hearing on your lack of customer service #shameful
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR please dont make it bad in 2022, let Swiss investors keep the access to US ETFs! You are our only hope, other brokers show us the finger :)
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Eli
(@KishMeaTuchus) reported
@IBKR Have you closed customer service!!? Account locked out .. 2 hour holds no answer Message bar down too Absolute disgrace .. moving all my accounts
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Bryce
(@nels19831) reported
@IBKR @KishMeaTuchus This is ridiculous. For the commissions you charge, you would think that you could hire some customer service reps. I have been waiting in the chat room for over an hour now...
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maverick
(@carrera4fun) reported
@IBKR customer service sucks no one to reply no one to take calls can someone reach out to complete paper work. #SUCKS
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Catastrophik
(@Starbuccaneers) reported
@plantmath1 @IBKR I use IBKR and I have reported bugs to support but they gave me poor responses. :(
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Donny Huffnagle, Esq.
(@brick295) reported
@swanf4u @IBKR I agree, which is why the SEC suing @Ripple is stupid. Their technology could solve this tomorrow
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david owens
(@davidowens88) reported
@IBKR so now I am very unhappy. I am left waiting for 50 mins for live chat, no countdown or queue. I then try to follow the faq, and your suggestion is not working... keeps telling me to do what I have just done. Now I try a message, the must select drop down boxes not working
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Oasis
(@wjthu) reported
@ibkr option expiring day, can't login can't place orders, no customer support!!! #interactivebrokers
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sebas
(@sebasalva) reported
@IBKR Can not login
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Feardes
(@feardesCZ) reported
@IBKR Can you pls explain how European customer can buy US-listed ETFs?
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zaidror
(@zaidror) reported
@plantmath1 @pullupjumper89 @IBKR Maybe I’m wrong but doesn’t RObinhood have better margin rates? Seems like good margin rates are associated with terrible customer service.
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flash
(@flash50434265) reported
@IBKR Need help on positions transfer. Not a single reply from inquiry tickets. The chat bot is taking ages to reach. Customer service is awful at its best. Please help me !
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M7
(@doooofy11) reported
@IBKR Hi, my account is locked due to wrong login. I want to activate the account
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Michel Dubreuil
(@Michel_Dubreuil) reported
@IBKR Your support in unreachable for weeks and my account is blocked, it's not acceptable, how can reach you guys? Thanks for answering
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR But they can choose to comply with this stupid regulation (I guess this is a cost and with low investor base from Europe most US brokers doesnt want to bother). Maybe you should push them, using your blogging powers, who knows, maybe they will listen/ :)
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Bryce
(@nels19831) reported
@IBKR Why aren't my orders even going through right now? Is there a problem or what?
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Boost trader
(@trade_boost) reported
@IBKR You definitely need sorted out your customer support services . No response . When it's best time to contact you ?