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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Serena
(@serenaearn) reported
@temujchaga @IBKR Fair point client support lags IBKR’s global ambitions.
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Freedom Press International 🔋🔋
(@JahredAlmighty) reported
$ENVX Shortable shares @IBKR down to 20,000. These guys are working hard to keep a lid on this thing!
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טריידר ג'ו
(@traderjoe666) reported
@IBKR UPDATE: issue happened 45 times for me on Thursday and 15 times on Friday. Unbelievable.
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I have a problem accessing my account
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Valerie Lane🔆
(@LaneValeri99890) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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SAM COUCH
(@SamuelCouch) reported
@orrdavid @IBKR I have a reporting glitch where if I do “since inception” it says I have like a -3,000% drawdown or something - not totally sure the root cause but think it’s because my initial balance transfer was rejected and sent back before settling
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LeBron's Ex-Hedge Fund Guy
(@lebron_ex) reported
@invertedfragil1 @orrdavid @IBKR Oh it is. Every customer service conversation begins with rechecking I do not have registered shades of Bruker
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טריידר ג'ו
(@traderjoe666) reported
Here is what @IBKR had to say after looking into this: Thank you for your patience It seems in our system, the mark price 2 (our theoretical price) was not updated When there is no mark price, the system considers the last mark or the previous day price and rejects the order sooo... there's a bug because prices are not funneled quickly enough between components?
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Maheen
(@maheen_trades) reported
Time to leave @CharlesSchwab & join @IBKR. I understand Think or Swim blackout issues but I don’t understand the poor customer support that refused to acknowledge the impact of these issues on my trades & letting me lose & calling my breakeven/profit/opportunity cost issues as “hypothetical”. Not cool TOS…not cool #LeaveTOS
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I can't access my account. Do you have a problem with the system?
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TrendTrader
(@TrendTrader_US) reported
@TradeBrigadeCo I use IBKR trading platform and love it. At the sane time, I dislike IBKR help desk and back office immensely. To say that the unmotivated and intellectually challenge work there is an understatement. In comparison to Fidelity & Schwab. And they charge you for EVERYTHING. @IBKR
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Maheen
(@maheen_trades) reported
@angad23dec @CharlesSchwab @IBKR Webull customer service is horrible!!! Try getting on a live chat & they don’t respond for WEEKS!!!
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💫 Dor 🎗️
(@Itsd0r) reported
@traderjoe666 @IBKR Wtf...this isn’t cool @IBKR ???
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Enemigo
(@temujchaga) reported
@IBKR I had raised an incident ticket thru my brokerage account a week back. And I still received no reply. The complete disregard for customer experience is seriously disappointing. And this is when I am not a small retail client
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Marius Signorello
(@flexwithmarius) reported
@EulerRodriguez7 @satymahajan @IBKR Their platform is even more outdated. Used to use it, and would have server disconnects in the middle of open trades. I’m a scalper so that’s a big hell no.
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Clgwade
(@clgwade) reported
@IBKR I am voting for him. My husband is and all of my friends and family. Does that help.
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טריידר ג'ו
(@traderjoe666) reported
@IBKR To clarify: the price WAS $16.54 the error message was of course wrong because of what seems like a bug they have.
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David Orr
(@orrdavid) reported
@invertedfragil1 @IBKR I just don't get it man. They're such a great company in so many ways. Why not just invest a little bit more into support people who give a **** about at least the largest customers. They are trying in some ways, but it seems very surface level.
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TrendTrader
(@TrendTrader_US) reported
@TradeBrigadeCo I use IBKR trading platform and love it. At the same time, I dislike IBKR help desk and back office immensely. To say that the unmotivated and intellectually challenge work there is an understatement. In comparison to Fidelity & Schwab. And they charge you for EVERYTHING. @IBKR
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Nicole Torres
(@ruvzp63226653) reported
@IBKR Finally, a tool that can help me trade my way out of my last bad decision!
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Palmer
(@BankTheTrade) reported
@firebutworking @IBKR Thanks bough. Send them feedback about the bug if you can. The more they hear about it, you'd think, the quicker they would fix it...
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Yuviselvam
(@Yuviselvam12581) reported
@IBKR Looks sleek! Just hope it doesn't crash harder than my last date. #PublicAI
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bough
(@firebutworking) reported
@BankTheTrade @IBKR I met the same issue!
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David Orr
(@orrdavid) reported
For over a year now I have been asking @IBKR's portfolio analyst team to fix a glitch that has been adding an extra trading to each week in the reports it generates. It does this because I once owned a miniscule - I think 100 share - position in a one Israeli stock. It'll be incredible if I wind up quitting them as a customer over this, considering I probably generate >$4 million/year in profit for them now. If you guys over at @IBKR want to improve your company, I'd take a serious study into just how this catastrophic failure has happened. There's something incredibly wrong with the incentive structure at your company's support level.
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Impatient Value Guy
(@GuyImpatient) reported
@orrdavid @IBKR I had to file a complaint with FINRA to get them to react to an issue I was having. It took months and was incredibly idiotic.
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טריידר ג'ו
(@traderjoe666) reported
Ever tried to buy a squeezing stock in @IBKR during premarket only to have the order rejected? I put in a BUY order for $INKT this Friday when the IB tape showed $16.54 and got this error that the price is actually $13.77 😡: Order Canceled - reason:We cannot accept an order at the limit price you selected. Please submit your order using a limit price that is closer to the current market price of 13.77. Think it happened once? Nope, 8(!) times straight until finally it filled. And it happens EVERY SINGLE TIME on premarket breakouts of small caps stocks. @IBKR, what's up with this?!?!
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fgasdfas4123🔆
(@fgasdfas419957) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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Askesis Finance
(@askesisfinance) reported
@IBKR My point exactly. No other brokerages changed margin rate requirements by the day like you did and I'll never forget it. Your customer service and company did nothing to help during that time.
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Mark Oliver
(@MarkOliver62189) reported
@IBKR i have been trying to contact client see DM!! services for days. i have emailed several times with no response. firstly i have open my individual account and continuously experienced problems depositing funds form the mobile app. I tried in the desktop website and it’s a ver..
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💫 Dor 🎗️
(@Itsd0r) reported
@traderjoe666 @IBKR Wtf seems like they want you to keep using the UI and lose or use the api and get mindfucked @IBKR fix that asap