Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (38%)
• Login (38%)
• Trading platform (25%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Trading platform	10 hours ago
Phoenix	Login	8 days ago
Nelson	Website	15 days ago
Hyderabad	Login	28 days ago
Mesquita	Website	1 month ago
Calgary	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mehtab | Karta Ventures (@MehtabKarta) reported 25 seconds ago

  This morning, Interactive Brokers support emailed me saying I executed a huge FX trade... Obviously, I was freaked out! So I called institutional support and they said the support agent that emailed me was incorrect. Thanks for the heart attack @IBKR!

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 32 seconds ago

  Im going to say something nice about @IBKR. After the Kospi futures and options debacle, they promptly recognised that clients may have claims and while I didnt really agree with the protocol for settling them, they settled them promptly with regular status updates. Not the worst.

• 
  WhiskeyAndIce (@OptionsWolf77) reported 2 minutes ago

  @Sanji_vals @IBKR You can use the second 2Auth with an authenticator app from google or microsoft. Just make sure to connect them with cloud. If you loose your phone, download the app on the new one and login wirh authenticator app. Its really annoying to contact support, which is so difficult.

• 
  Huilinnnnn (@jude1law) reported 2 minutes ago

  @IBKR plz fix your connection problem, the app crashed during trading time is ridiculous and unacceptable

• 
  The Titan Traders (@TT_stocks_) reported 6 minutes ago

  @D3GSolutions @IBKR Worst customer service in history I’m not joking. Took them (6) months to reach out to me about my inquiry about a simple rebate on my $371,000 in commissions I spent. At the end of it all they said there is nothing they can do. ******* worthless

• 
  Natalka (@NataliiaKoval) reported 10 minutes ago

  @IBKR Fix first your login form and recovery instructions

• 
  Limpidish (@Imz_isNoGood) reported 15 minutes ago

  @IBKR the worst investment platform I’ve ever dealt with! Random rules that forcibly convert currencies, AI shoved down my throat even when I clearly said it was not helping and I needed someone to look into my issue! So yeah, taking my business somewhere else.

• 
  RobertoenMexico (@Olde_Pharte) reported 16 minutes ago

  @IBKR Thanks but this doesn't and won't work. I don't have my account info so when I call, it rejects me. Why is there no way to fix this I have money in my account but I can't access it

• 
  niu.niu (@Double_Niu) reported 21 minutes ago

  @ekapob @IBKR same here! this is sooo bad and can cause massive loss for users

• 
  Lex◇Investor (@Inves2grow) reported 23 minutes ago

  @_charles289 @IBKR no problems.

• 
  Atman (@Hermes10wisdom) reported 25 minutes ago

  @IBKR @sumeet06 Waste of time, nobody over there get back to you customer service is dead.

• 
  Mini Trades (@theminitrades) reported 25 minutes ago

  @IBKR can you please fix your systems? Gosh it's market open and not being able to login to manage our trades is costing us.

• 
  Mihir (@mihirbenipuri) reported 27 minutes ago

  @ravihanda @IBKR Does this mean IBKR account creations are basically frozen till they sort this out? wtf

• 
  MilkyWay (@Olua_AO) reported 29 minutes ago

  @D3GSolutions @IBKR I hate their UX, terrible for trades

• 
  ndao poenya (@ndaopoenya_) reported 30 minutes ago

  @IBKR Hello IBKR Support Team, I'm from Indonesia and need your help accessing my IBKR account. I'm unable to set up Two-Factor Authentication (IBKR Mobile Authentication). When I try to log in, I can't complete the security verification process, so I'm locked out of my account.

• 
  Jesus (@CCrypto1001) reported 32 minutes ago

  @IBKR It's impossible to contact IBXR support: 1(877)442-2757, it doesn't work. I can only hope that the issue they fabricated to keep my $3464.85 cash will be returned to me someday. U25159972

• 
  Jesus (@CCrypto1001) reported 33 minutes ago

  @CarolAn64246005 @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Kate Whittaker (@KateWhitta17313) reported 35 minutes ago

  @Therichardralph @IBKR I use Halifax isa Hargreaves’s Lansdowne isa Few trading accounts with different ones Halifax is decent tbh never problem executing trades or selling positions.

• 
  Brandon (@D3GSolutions) reported 36 minutes ago

  @Reetard_ @IBKR Their mobile app. It's just clunky and slow and lags.

• 
  Wanda Case (@WandaCase9l) reported 37 minutes ago

  @IBKR A platform upgrade is only meaningful if order routing, outage history, and total trading costs improve alongside the interface.

• 
  Jesus (@CCrypto1001) reported 40 minutes ago

  @ebbe77 @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Alex 🅱📢 (@bitchutesupport) reported 40 minutes ago

  @IBKR When are you going to fix your downtime? Any compensation for us users?

• 
  99.⨀ (@crexsol) reported 42 minutes ago

  @monad @IBKR wtf is ibkr seems huge welldone team

• 
  HappyHKL (@HappyHkL1) reported 42 minutes ago

  @IBKR It’s been half an hour and the system is STILL down! Everyone on X/social media is furious right now. Users are taking huge losses because of your outage—how are you going to compensate us for this? Fix this NOW! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  GomathiNayagam (@GomesNayagam) reported 44 minutes ago

  @IBKR i day trade a lot, used IBKR desktop initially damn ******, so slow and refresh issue, no help, screen freeze at times, and then went back to traderworkstation, another major issue is PDT waive off kind of new feature IBKR taking long to implement.

• 
  abc2cb (@abc2cb1) reported 46 minutes ago

  @algoflows @IBKR i gave up on a registration process lol awful service

• 
  King (@SteveGetSold) reported 49 minutes ago

  what is going on with @IBKR. Charts arent loading. even account manager is super slow. what is going on. its been like this since yesterday. but yesterday it became normal again few hours after market opens. today as soon as the market opens. it has problem loading again

• 
  人称六叔 🔶BNB 🔶买美股上币安 (@Jasonwang1211) reported 53 minutes ago

  @IBKR Yeah this pump's transparent as **** no hidden fees just straight pressure. That's why barely any callback like I posted, Sol guys squeezing it clean. Chinese holders mostly jumped mid way though.

• 
  David Silva Smith (@DavidSilvaSmith) reported 55 minutes ago

  Ugh, calling @IBKR for the 13th time in 10 business days to try and resolve what I believe to be a simple issue 😡

• 
  PSaif (@PedSaif) reported 57 minutes ago

  @optionsbbq @tastytrade @IBKR For options, Ibkr mobile app is much better than the desktop options they offer imo, but the desktop apps may have improved in recent iterations (they were way too slow and clunky before)