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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (44%)
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Login (36%)
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Trading platform (16%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Igor Ranc
(@IgorRanc) reported
Hi @IBKR, I understand you must be busy, but I have been waiting for almost a month (!) for my funded application to move? Also getting messages from your service center to forward some tickets etc. Can you please check where we are stuck?
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Tanmay
(@nonpareilgem) reported
NSE might've extended trading hours to cover for the glitch, however @IBKR has already closed shop and done for the day leaving it's customers in the lurch. Once again, #Pathetic customer service and post sales support. Increasingly giving the urge to switch.
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Prasad
(@cheerssmiling) reported
@Piyush_reapit @IBKR No, I held on my call on speaker mode for 45 min and finally got the customer service representative.
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Fahad Al Kalooti
(@FKalooti) reported
@IBKR I'm an existing client with an account. Please contact me as soon as possible. I am not able to access my account which has my personal funds and this is an urgent issue. How hard is it for your customer service team to cal me?
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Sumit Jain
(@sumeetgjain) reported
Any faced issue with @IBKR in extended hour trading today ? I got info that they don’t support extended hour trade orders.
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franconian-man
(@FranconianM) reported
@IBKR The run continues. Meanwhile down 70 % from the high in the last two weeks when I wanted to sell some shares of the stock I own but cannot because I do not get an answer to my ticket.
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der wüstenfuchs
(@derwustenfuchs3) reported
@IBKR please help. I have deposited cash to my brokerage account but my balance is still 0. I have been waiting for hours..
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Piyush
(@Piyush_reapit) reported
@IBKR @Vijay_Swami Facing the same problem. Horribly slow and poor customer service.
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Andrew Huynh
(@Flarierza) reported
@IBKR is there a server outage right now for transferring funds on IBKR Australia? I can login, but the transfer fund page returns a 500 server error.
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⚽️Hi Football⚽️
(@m_marcos_6) reported
@IBKR I just had a small problem with transaction money. I transfered 133.1$ but I just recieved in the App 117$ I do not know where is the rest of the money. Also, I want to do another transaction but I need this problem to be solved first.
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citizen bae
(@BaeCitizen) reported
@IBKR is refusing to compensate me for the money I lost during the crash on 7th December 2020. This comes as a shock how this swindle of a platform think they can get away with thieving money from their users! 🤮 Please don’t sign up with this platform the owner is a crook!
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M.S
(@ka67003684) reported
@IBKR Hello, I am a customer of your company, and unfortunately the mistakes of typing the password three times, please ask how to recover it
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Avinash
(@Avinashkn) reported
@IBKR Can someone please help me out :) I had a query regarding my account and no help from customer support :( I have been in the call for more than 2 hours and no one answers my call.
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Piyush
(@Piyush_reapit) reported
@cheerssmiling @IBKR Did they reach you later? I am facing a similar issue. Horrible customer service!
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Piyush
(@Piyush_reapit) reported
@IBKR your customer service is pathetic! My account is yet to be activated after 10+ days. You have a day long waiting time on call and emails don't get acknowledge.
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Satan In A Blue Dress
(@satan_dress) reported
@IBKR I’ve been trying to cancel my account and get my money back for over a week now and not one person has acknowledged my issue and agreed to send the money back in my emails.
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Peter
(@PeteyHarrison) reported
@Wealthsimple is the worst. Happy I'm switching to @IBKR.
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Gcuri
(@Gcuri7) reported
@IBKR while I’m waiting for someone to chat for support, I was able to open my new account in @TDAmeritrade. Bye bye @IBKR
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Ronald Janssen
(@ronald14mei) reported
Missed out on the #teslastock correction because @degiroeu does not support US options and @lynxbeleggen is not able to open my account within a month. Hopefully @IBKR does a better job.
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“STIM”
(@Stim_Gaming) reported
@IBKR hello, I’m trying to place trades with a balance in my account but it continues to says I don’t have cash available when there is funds in my account? Please help
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Tesla Li_ion ⚡️🦁
(@tesla_lion) reported
@alexkoh Argh this is why I use @IBKR they’ve only ever been down once in 5 years for me
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Eran Peer
(@raen97) reported
@IBKR straight up stole 2000 euros I transferred them during the sign up process. They have promised, but failed over the last month, to refund me this money, and I have now been on hold with their "customer support" for two hours. So that's another cost they won't refund...
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エースベンチュラ
(@xAJD213x) reported
@IBKR I need help please
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Lance Bryant
(@xLanceBryantx) reported
@IBKR any reason the bid and ask spread is not tied to the current price displayed on the app for the last week? Wasn’t a problem before the last week. I’m seeing the bid and ask at 7.45/7.46 but the price of the security at 7.51. This is very weird.
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR no help in helping me log in. Again tried your support center. I get a canned response from you but no action.
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Harald Kling
(@harald_kling) reported
@IBKR what is going on with your customer support ? Hanging in line for hours and nobody picks up. Chat not working. Ticket gets ignored. Where can I adress my urgent issue ??
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vicMoo
(@vicMo0) reported
@eToroService Unbelievable. I'm moving my money to @IBKR as soon as the service is back up. $GME first, now this.
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Tanmay
(@nonpareilgem) reported
@IBKR even your call and trade paid service is so #pathetic that I couldn't talk to someone after waiting for 15mins.😡😡🤯🤯
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Ali M
(@4limsyed) reported
@IBKR guys the phone authentication code is not working I'm not able to send the initial application to sign up. please fix. thank you.
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Tvrtko
(@Tvitoje) reported
@eToroService Hey @IBKR Interactive brokers, do you also face interrupted service for retail investors during market volatility