Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (44%)
• Trading platform (44%)
• Website (11%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Williamsburg	Login	13 days ago
Noida	Trading platform	14 days ago
Brest	Login	1 month ago
Melbourne	Trading platform	2 months ago
Lille	Login	2 months ago
Sant Cugat del Vallès	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joseph W (@JosephW31117119) reported 19 seconds ago

  @senzu_capital @IBKR Same here, gave them a call,they said it's system technical issue. And expected to be resumed by premarket.

• 
  Rich Pinks (@RichPinks) reported 1 minute ago

  Just keep $AMC above $1 until shorts crack, that's it, that's all you have to do. @IBKR showed me 11112.2 Bil shares traded volume today. The glitch better have my money, that's all I'm saying. ABOVE ONE DOLLAR. I like that discount, count me in. The Box Office will bring $$$$$$$

• 
  Alex 👹 (@Alex_Steger_) reported 4 minutes ago

  If anyone happens to be having problems with the API on @IBKR after last night's TWS update to 10.43, go to file, change version, and stable and that fixes it IBKR is working on a fix but this is their short term solution

• 
  Alexa Web3 (@alexabelonix) reported 7 minutes ago

  @FarmerJoe0x @IBKR Platform stability matters more than features when the market's hot

• 
  DeV (@A_Dev9) reported 7 minutes ago

  @IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account

• 
  Treize (@TreizeKushrena2) reported 8 minutes ago

  @assface_burner @IBKR $hood is a joke, won’t let you trade with unsettled funds when volatility is elevated like today. Ask me how I know lol. Its slow as hell, has terrible fills. IBKR fills instantly, clearly the superior brokerage

• 
  super (@super509219312) reported 14 minutes ago

  @Alex_Steger_ @IBKR I am on Tasty Schwab Fidelity Hood and IBKR. I mostly trade on Ibkr or tasty or at times Hood. Everyone has their set of problems. But this issue is rather tough one to swallow.

• 
  Néstor Chávez (@nestdot_) reported 17 minutes ago

  @IBKR @IBKRespanol I’ve been trying to open an account for months but keep getting stuck at phone verification. Sometimes the system even says “Your application has been cancelled.” Emails go unanswered and support tickets are unavailable. Please assist urgently.

• 
  Keeping it real (@shelterfrmstorn) reported 19 minutes ago

  @IBKR You really need to get your charting in order. Delays , freezing, referencing problems.

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 21 minutes ago

  @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

• 
  AngryPhysicist, PhD. (@Drcamole) reported 24 minutes ago

  @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

• 
  ham sarris (@hamsarris6) reported 24 minutes ago

  @KairosPraxis Hate @IBKR with a passion. Most horrid application process ive ever used, they port you to some papertrade version of the app and then you're trapped there. Ongoing applications dissapear, ever action takes multiple clicks, pages, dead time. Errors everywhere in app andbrowser🤯

• 
  Alex 👹 (@Alex_Steger_) reported 28 minutes ago

  @super509219312 @IBKR The first was a platform update. The did a beta update and TWS stopped communicating with outside documents. The solution was to switch to the stable platform, which I did. Problem solved. Annoying but no concerns

• 
  DC (@HalifaxDC) reported 28 minutes ago

  @speculator20221 @chessdunk @IBKR I think I know why it might have happened to me. There was some kind of form about API Authentication that I was supposed to sign when I logged into the Client Portal a couple of days ago. I was in a hurry, so I passed over it, figured I'd do it later. Apparently, that might have been enough. The worst thing is, for some reason, they cancelled my Stop Loss on the live trade that I was in, but didn't cancel the trade itself (let that one sink in). Luckily, the trade went in my direction a bit, so I was no worse for wear. I still stayed on the phone, on hold, after that, because I was going to give them an earful ... but at the 2.5 hour mark of being on hold, I threw in the towel and hung up.

• 
  Rick ;-) Virus Survivor Classroom MBA 5D view (@REBIII333Re) reported 29 minutes ago

  $WTI $OIL Headed Down, $VIX reduces, $TLT interest Rates Down $SPY #AI goes another 2029 0 2030 @IBKR @WSJ @CNBC $NVDA

• 
  super (@super509219312) reported 32 minutes ago

  @one_foothurdle @IBKR Happened to me too. Multiple orders got canceled. They said it was a technical issue on their end. But it it rather alarming, given that their support is hardly reachable. When situations like this happen, you need support more easily available to deal with it.

• 
  irby (@irby0955) reported 36 minutes ago

  @IBKR Combine service wtf bro someone call Gordon freeman

• 
  0xW 🍌 (@0xWwwwwwww) reported 37 minutes ago

  @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

• 
  Taxation Is Theft. (@j61968) reported 38 minutes ago

  @IBKR i cant fund my account your support is an ai loop that goes nowhere. USELESS! @IBKR

• 
  Market Mommy (@dontbsalti) reported 43 minutes ago

  @trader2179 @IBKR @whop Or IBKR has to explain why there’s a mathematical error in the post that is now deleted.

• 
  One foot hurdle (@one_foothurdle) reported 43 minutes ago

  @super509219312 @IBKR It is very annoying. But in all honesty. It is the first time in a very long time that I have experienced a technical problem with @IBKR

• 
  Alex 👹 (@Alex_Steger_) reported 44 minutes ago

  @super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving

• 
  PhenixInvesting (@PhenixInvesting) reported 49 minutes ago

  @kallervoinen @IBKR I don't know I was on a call with 2 other traders and we are all on different continents. We all got "Invalid order" System Rejected order right around the bottom. The problem arise around 10:15 -10:30. We called Support and Trading Desk they provided 0 help and not even cover for the guys that were short. We ended up spamming the Keys until we could get out. I woke up 4 hours later and it's still not working Unacceptable for one of the most legit and biggest broker out there. Clients losing 100's of millions without any way to manage

• 
  GlobalTrendInvestor (@GlobalTrendInv) reported 53 minutes ago

  @DebraG_Robins @IBKR No though awfully slow loading up TWS on desktop

• 
  AngryPhysicist, PhD. (@Drcamole) reported 54 minutes ago

  @IBKR @JoseTorresEcon Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

• 
  Light Yagami (@lightyagami3107) reported 54 minutes ago

  @Akshat_World @IBKR please confirm whether there as an error from your side.

• 
  Jason Appel (@JasonAppel10) reported 56 minutes ago

  @IBKR Failure! Broker issue: In the middle of the night, IB (Interactive Brokers) Canceled my entire order book, Including stops that were working overnight on futures positions. I deem this unacceptable for a platform to cancel stop orders and can not remain a customer there with any confidence Does anyone have a good broker/platform recommendation that offers access to everything? Futures, Options, Stocks, in US/Europe/Asian Markets? #LEAVEIBKR

• 
  DarkTemplar (@DarkTemplarian) reported 57 minutes ago

  @zerohedge @IBKR is selling out orderflow too?? WTF!! Why do I pay my fees MFs???? 😠

• 
  Reuben Walker (@bwalkers212) reported 57 minutes ago

  @IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.

• 
  Jason Leon (@czazy73153682) reported 58 minutes ago

  @james4blues @IBKR support