Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (45%)
• Trading platform (36%)
• Website (18%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Williamsburg	Login	10 days ago
Noida	Trading platform	10 days ago
Brest	Login	1 month ago
Melbourne	Trading platform	2 months ago
Lille	Login	2 months ago
Sant Cugat del Vallès	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Debra Robinson (@DebraG_Robins) reported 0 seconds ago

  Anybody else having issues with their IBKR account and viewing their portfolios? @IBKR

• 
  Sabs Goranova (@sgoranova82) reported 2 seconds ago

  Would not recommend @IBKR to anyone at the moment. Locked out of trading account due to a system bug for a week. No one able to give an answer when this is fixed or resolved. No apologies, compensation or updates. Lousy customer care. Who is the regulatory body in the US?

• 
  subst8nc3 (@subst8nce) reported 3 minutes ago

  @IBKR @JoseTorresEcon A company so big and successful, that it went to the trouble of implementing Advanced Charts but cant provide a decent backend to actually load them in the application. Get some real architects, seriously.

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 4 minutes ago

  @IBKR Oi *********. What is the point of providing any pnl information if you are just going to value US etfs at nonsensical fkg values during non cash equity hours. AOR for example. ******* you people are impossible to like.

• 
  Manny (@theverysmartone) reported 4 minutes ago

  @dontbsalti @IBKR @whop Whop is the worst platform ever, they truly don't care about the customers at all, they are all about the commissions they get from the course sellers.

• 
  Balanar (@Balanar_007) reported 6 minutes ago

  @mtrad203 @IBKR Same here!!!! In addition to awful laggy and buggy tws, now this @ibkr

• 
  Alex 👹 (@Alex_Steger_) reported 7 minutes ago

  If anyone happens to be having problems with the API on @IBKR after last night's TWS update to 10.43, go to file, change version, and stable and that fixes it IBKR is working on a fix but this is their short term solution

• 
  🅰️LB🅰️ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇦🇺 (@ALBACapMgmt) reported 10 minutes ago

  @BartropPhilip @IBKR Im 10 years in man ive done ething.....multi ccy options **** it....the only way they can fix it is if they take a time close for everything but they dont

• 
  Reuben Walker (@bwalkers212) reported 15 minutes ago

  @IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.

• 
  Wolf B. Boehme (@WolfBBoehme) reported 17 minutes ago

  @IBKR I don't need your advice. Just fix your technology.

• 
  Eugene (@Eugenet63824560) reported 17 minutes ago

  @IBKR Worst interface

• 
  Agent Smith (@AiStockAgent) reported 20 minutes ago

  @BloomDemark @IBKR I tried. It says I don’t have trading permission. Customer service taking forever to pick up

• 
  Investment (@Investm80789211) reported 21 minutes ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  Weeble Rothschild (@noruserious) reported 22 minutes ago

  @IBKR @IBKR why on god's green earth would you have YOUR "Technical Assistance" PHONE HELP based out of a country (Im guessing India) where an English speaking client of YOURS can't understand your Indian employee because their accent is so incredibly thick? WHY? #garbage

• 
  Lei- レイライト 🐧 🍀 (@nottatowl) reported 25 minutes ago

  @Dream_S14 @IBKR me too , and live chat is 404 error @IBKR

• 
  DeV (@A_Dev9) reported 28 minutes ago

  @IBKR I had to deal with 3 separate customer care executives on 3 different instances and each of them gives conflicting reasons and advice for the delay and additional documentation. The customer care folks who handle the calls are not clear of your own process.

• 
  DividendMillennial (@DividendMil) reported 28 minutes ago

  @GeorgeFChahine @IBKR I might open an $IBKR account. I have heard great things and schwab is slacking a bit in their customer service

• 
  FISIONANDOME ⚛️ (@fisionandome) reported 31 minutes ago

  @DebraG_Robins @IBKR Yes. The problem is they dump Silver all night long

• 
  Holmes1618 (@Holmes1618) reported 31 minutes ago

  @IBKR @JoseTorresEcon This is out of desperation contact attempt: Recently opened an IBKR account and trying to transfer in meaningful funding into the said account. Having a glitches and find there is NO WAY to get hold of a real live agent, unlike TOS or many others. How could this be? Please help!

• 
  Falant (@Falkenby) reported 34 minutes ago

  @LouBerger_ @IBKR Dont worry their Current System Status webpage says EVERYTHING IS FINE no problems anywhere......... lol

• 
  H💣 (@harryrhart) reported 37 minutes ago

  @IBKR how ******** to do I know login into my account? I used to get a text message... now everything is ******! I want to place a sell order and I CAN'T ACCESS MY ACCOUNT! WHAT SORT OF TRADING BUSINESS ARE YOU RUNNING! #FFS

• 
  Light Yagami (@lightyagami3107) reported 41 minutes ago

  @Akshat_World @IBKR please confirm whether there as an error from your side.

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 48 minutes ago

  @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

• 
  Light Yagami (@lightyagami3107) reported 49 minutes ago

  @Akshat_World @IBKR please confirm whether there was an error from your side.

• 
  Sabs Goranova (@sgoranova82) reported 50 minutes ago

  @IBKR It's nothing the problem page can solve. The ticket has already been lodged with your team, but this is not being resolved and frankly is a joke

• 
  Weeble Rothschild (@noruserious) reported 51 minutes ago

  @IBKR and @ibkr spent a total of 30 minutes trying to get someone on the line--on 2 dif days. No one answers. wtf? youve been around for decades!!!

• 
  PyJamaTrader (@twanismae) reported 53 minutes ago

  @Bu3ofM @IBKR Damn…that sucks! At least I was only looking to open. Looks like the chart is showing…not sure if it is delayed though

• 
  AngryPhysicist, PhD. (@Drcamole) reported 55 minutes ago

  @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

• 
  RemGat (@RicardoMGarcia5) reported 55 minutes ago

  Beware that if you run into a problem at @IBKR you may find yourself completely abandoned. I have a claim open for 5 months now for a dividend they did not process, now I have posted a claim for the lack of response, nobody is responding to any of those. Horrible service!

• 
  AngryPhysicist, PhD. (@Drcamole) reported 60 minutes ago

  @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!