Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (45%)
• Trading platform (36%)
• Website (18%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Williamsburg	Login	11 days ago
Noida	Trading platform	11 days ago
Brest	Login	1 month ago
Melbourne	Trading platform	2 months ago
Lille	Login	2 months ago
Sant Cugat del Vallès	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lei- レイライト 🐧 🍀 (@nottatowl) reported 7 minutes ago

  @Dream_S14 @IBKR me too , and live chat is 404 error @IBKR

• 
  speculator (@speculator20221) reported 8 minutes ago

  Anybody just have $IBKR cancel all their open orders? @IBKR Apparently a widespread issue right now and trading permissions disabled.

• 
  Agent Smith (@AiStockAgent) reported 9 minutes ago

  I can’t close any of my futures positions at interactive Brokers.. anyone else having this issue?? Bad timing for IBKR to be broken in this crazy market! @IBKR

• 
  J (@Blue_1Trades) reported 11 minutes ago

  @IBKR Why does your platform run so awful. Also, I did an ACH transfer into my account that I initiated on Friday and the funds aren't settled in my account. What's the deal? @CharlesSchwab settles my funds after 2 business days. What is the deal ?

• 
  RemGat (@RicardoMGarcia5) reported 11 minutes ago

  Beware that if you run into a problem at @IBKR you may find yourself completely abandoned. I have a claim open for 5 months now for a dividend they did not process, now I have posted a claim for the lack of response, nobody is responding to any of those. Horrible service!

• 
  Alex 👹 (@Alex_Steger_) reported 13 minutes ago

  @super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving

• 
  DeV (@A_Dev9) reported 16 minutes ago

  @IBKR I had to deal with 3 separate customer care executives on 3 different instances and each of them gives conflicting reasons and advice for the delay and additional documentation. The customer care folks who handle the calls are not clear of your own process.

• 
  0xW 🍌 (@0xWwwwwwww) reported 17 minutes ago

  @stoneymonster @TradingThomas3 Cause IBKR is ****. They know their data is wrong (for the past 15+ years), and they don't give a damn. @IBKR

• 
  Néstor Chávez (@nestdot_) reported 19 minutes ago

  @IBKR @IBKRespanol I’ve been trying to open an account for months but keep getting stuck at phone verification. Sometimes the system even says “Your application has been cancelled.” Emails go unanswered and support tickets are unavailable. Please assist urgently.

• 
  TrendTrader (@TrendTrader_US) reported 26 minutes ago

  @IBKR Your customer service is lacking compared to Fidelity and Scwab. Why do you restrict IRAs from trading $BNO, $CPER, $MPLX … when the other two don’t? Your customer ssrvice never follows thru to resolve these issues despite promising to do so. #noaccountability

• 
  Investment (@Investm80789211) reported 37 minutes ago

  @IBKR I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  AngryPhysicist, PhD. (@Drcamole) reported 38 minutes ago

  @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

• 
  Lou Berger (@LouBerger_) reported 41 minutes ago

  @IBKR where are CME quotes? Why would you guys ever do maintenance at 6pm??!

• 
  PyJamaTrader (@twanismae) reported 41 minutes ago

  @Bu3ofM @IBKR Damn…that sucks! At least I was only looking to open. Looks like the chart is showing…not sure if it is delayed though

• 
  Falant (@Falkenby) reported 41 minutes ago

  @LouBerger_ @IBKR Dont worry their Current System Status webpage says EVERYTHING IS FINE no problems anywhere......... lol

• 
  DC (@HalifaxDC) reported 44 minutes ago

  @speculator20221 @chessdunk @IBKR I think I know why it might have happened to me. There was some kind of form about API Authentication that I was supposed to sign when I logged into the Client Portal a couple of days ago. I was in a hurry, so I passed over it, figured I'd do it later. Apparently, that might have been enough. The worst thing is, for some reason, they cancelled my Stop Loss on the live trade that I was in, but didn't cancel the trade itself (let that one sink in). Luckily, the trade went in my direction a bit, so I was no worse for wear. I still stayed on the phone, on hold, after that, because I was going to give them an earful ... but at the 2.5 hour mark of being on hold, I threw in the towel and hung up.

• 
  James Sun (@LSKMSun) reported 46 minutes ago

  @IBKR what maintenance??? App not accessible!!!

• 
  Binay Jha (Chartered Accountant) (@binaycjha) reported 46 minutes ago

  @JacobMcGrew6 @IBKR Yes. It was a system issues which they are trying to resolve. But you need to call them and they need to reset all the accounts to make it work. After that you need to logout and login again.

• 
  super (@super509219312) reported 47 minutes ago

  @one_foothurdle @IBKR Happened to me too. Multiple orders got canceled. They said it was a technical issue on their end. But it it rather alarming, given that their support is hardly reachable. When situations like this happen, you need support more easily available to deal with it.

• 
  GlobalTrendInvestor (@GlobalTrendInv) reported 48 minutes ago

  @DebraG_Robins @IBKR No though awfully slow loading up TWS on desktop

• 
  PhenixInvesting (@PhenixInvesting) reported 51 minutes ago

  @IBKR Can you fix your Order System on K200 Futures K200 Broken for past 30 minutes 0 Customer Services & 0 understanding how serious it is!!! Some Traders are losing millions out there and even might blow up if you don't fix your thing Answer needed for the Community

• 
  Eight Seven (@kjeightyseven) reported 51 minutes ago

  @trading0000007 @Hydra_Thahmid @IBKR lol why don’t you focus on your trading insted of trying to bring someone down who is doing good.

• 
  Market Mommy (@dontbsalti) reported 54 minutes ago

  @trader2179 @IBKR @whop Or IBKR has to explain why there’s a mathematical error in the post that is now deleted.

• 
  Name Can't Be Blank (@BearBullDebate) reported 55 minutes ago

  @OddDiligence yes you should have had a bulletin alerting you to that. And yes the clowns at @ibkr said they'd fix it, didn't, and then said resolved.

• 
  H💣 (@harryrhart) reported 59 minutes ago

  @IBKR how ******** to do I know login into my account? I used to get a text message... now everything is ******! I want to place a sell order and I CAN'T ACCESS MY ACCOUNT! WHAT SORT OF TRADING BUSINESS ARE YOU RUNNING! #FFS

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 60 minutes ago

  @AnyonCurve @IBKR Ah its pretty good actually apart from it customer service which is fkg abysmal, they juat swem to have had a few exchamge / price provider issues of late.

• 
  Raj Khan (@RajKhan92446621) reported 1 hour ago

  @IBKR dear ibkr i deposited funds on my ibkr account on 20th March till now I not received funds in my ibkr account but deducted from bank on the 20th please help asap add my funds

• 
  Weeble Rothschild (@noruserious) reported 1 hour ago

  @IBKR and @ibkr spent a total of 30 minutes trying to get someone on the line--on 2 dif days. No one answers. wtf? youve been around for decades!!!

• 
  Krystal Lynn (@LynnModine47127) reported 1 hour ago

  @IBKR and if war stops it slams back down buy gold when its a boring market you don't want to be anyone, but the first one buying it during a tempary crisis.

• 
  Investment (@Investm80789211) reported 1 hour ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me