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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Damian McLaren
(@Euphemistify) reported
@quantspectrum @IBKR Also stuck. On hold for 40mins. Online chat will not connect. Costing me tons of $. Very frustrating. No help or updates.
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Pablo
(@DonPablis) reported
@IBKR Yall tweet alot when your servers are down...
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0xWoolly 🔺(🎩, 🎩)
(@0xWoolly) reported
@SStayathomedad @IBKR I keep seeing this ad (and variants) everywhere and always the candles are wrong 😢 SOUL and me, founding members of Fix the Candles DAO 🧠
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Pablo
(@DonPablis) reported
@IBKR REALLY? On such a volatile time like today and chinese-chicago based stocks are offline? Im seing opportunities fly by and losses rack in. FIX YOUR SERVER OMFG
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Bernard Burce
(@quatrodiamantes) reported
@IBKR Canada having issues closing my call position. I don’t know if it’s just my platform. Called customer service and said he can’t help me. Now transferred me to trading department. This is not good.
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Wizard Of Flow🧙🏼♂️
(@FullmooncTrades) reported
@IBKR for the past 24minutes I've been on hold by phone and by chat and still no answer!!! Meanwhile I'm just stuck in this position that is slowly bleeding away. Thanks! What an awful service.
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DLaw
(@dlaw_trades) reported
@DragonM46905810 @quatrodiamantes @IBKR I just had same issue stuck in 3 positions couldn’t execute market sell for the life of me, guy on phone couldn’t execute for me either
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Aamer Kapadia
(@aamerkapadia) reported
@IBKR @WisdomTreeEU Couldn't close my position in time!! I had to sell for a loss. WTF IBKR. This CANNOT happen.
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Pablo
(@DonPablis) reported
@IBKR @WisdomTreeEU How about u fix your servers first.
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Giga Gordon
(@ThetaSavedMe) reported
@IBKR i am expecting reimbursement for your system outage. this is crazy even my auto stop loss wasn't executed. i've been on the phone waiting for 45 minutes already and live chat waiting for an agent as well.
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Stonkykong
(@StonkyKongTrade) reported
@IBKR worst platform ever. I have lost thousands of dollars today as I can not trade due to their servers being down. and no way to reach help. i cant close orders
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HKobserver
(@h_kobserver) reported
@IBKR @WisdomTreeEU **** you IB. This is NOT the first time your system shut down in a volatile market
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Tradeaholic
(@Tradeaholicc) reported
Thank you @IBKR for locking me from taking profits on my trade, which has now turned into a large loss... still can't exit and the stock is dropping... really professional and reliable service!
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Vincent Tan
(@vince199188) reported
@IBKR @WisdomTreeEU IM IN A TRADE AND I CANT CLOSE MY POSITION! MAKING ME LOSE UNNECESSARY MONEY! WTF?!
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Flag Mafia
(@FlagMafia) reported
@IBKR please close my positions wtf
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issun
(@kamorekamore) reported
@IBKR Explain server down problem This is more important
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MetaaL
(@MetaaL_) reported
@IBKR im now 30min in the queue to get to your support to call a trade bust because i cant sell my positions. Is there even anyone working at IBKR?? The chat didnt help me at all and only told me to route my order to different exchange. IT DOESNT WORK!
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jstippey
(@EnginerdJeff) reported
@IBKR Why is your support so crummy I waited 30 min on the phone to be hung up on. Short orders are not executing on my TWS. Can you help me find support in a timely fashion for my institutional account.
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Adlin Ling
(@AdlinLing) reported
@fortune87353098 @IBKR Yes, I did. Right at the top too before it got sold back down. LOL.
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Rudra ( Rishi )
(@rudrapratapp) reported
@quantspectrum @Nickd_Trades @IBKR yes i will be in, i am loosing 1400+ right now, cant help my self. i get know when i try to take my profit. they have to pay for this
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まーず@原神
(@marzvoltann) reported
@IBKR Explain server down problem This is more important
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Mid Tenn Trader
(@midtenntrader_) reported
@IBKR any idea of how to get out of a position with all these routes down? Do any work? If so which ?
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Noah
(@noahoptions) reported
@IBKR Rep telling me they’re not liable for my platform not executing my market close position and that it’s my duty to call the trade desk as it’s a “timely issue” yet I was on hold for over 30min while my position burned..
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mindingtrades
(@mindingtrades) reported
I CANT SELL MY ORDERS ON IB! WTF!!!! @IBKR
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Bernard Burce
(@quatrodiamantes) reported
@brajk95 It happened to me too. Right now I’m with customer service. The guy said I can’t help you right now. It’s the system. WTF was that?. I told him to transfer me in the trading department. I’m currently down with my option trade. @IBKR
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Mj
(@Javad_2014) reported
@IBKR Why the system is down??
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Pascal Guyon
(@pascalguyon) reported
It took me 42 minutes to get @ibkr trade desk on the phone. Orders ended up going through right before I talked to them. #ibkr Still have to wait for an official bulletin saying the issue is fixed for good though.
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Pablo
(@DonPablis) reported
@IBKR U will offer cryptos? A 25 hour market? When your servers cant even handle regular market hours. Ive been trying to get out of a bad trade and it wont execute. Looks like im not the only one...
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Dennis
(@Dennis92102784) reported
@IBKR Better invest in your soft and hard … Will advise anyone to stay away from your platform . I’m losing money because you always have issues .
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Haythem
(@el_badawi) reported
@quantspectrum @IBKR Stupid #ibkr thanks for my loss today @IBKR we will get our money back