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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Diabolic System
(@DiabolicSystem) reported
I guess @IBKR aren’t any good either. Can’t get thru on the phone, chat support is down, buggy website. Canadians sure get the **** when it comes to a proper browser for trading.
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Chafic
(@chaficchahine) reported
@IBKR while your platform is amazing, your customer service has been 0 so far. Can’t get through to anyone on phone (waited on hold 45 minutes+ multiple times) or chat or a response on messages. Can someone reach out directly?
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Adam Egressy
(@AdamEgressy) reported
@IBKR I’m having some great troubles dealing with IBKR customer service, refusing to help me. Where can I complain?
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🤪
(@novemberdrift) reported
@CallsForever @Questrade @IBKR What are the fees like? I’ve never had a problem with support, even their Twitter is pretty active in terms of providing support
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Dr. Chris Dark
(@Darky999) reported
@TraderNewsFeed @IBKR I actually got thru after waiting for a total of just under 2 hours So it is possible, albeit super slow (it's crazy they are throwing away custom by not investing in their support)
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Juan Camilo Acosta
(@ja0335) reported
@IBKR Please give support for fractional shares in the python api.
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Diabolic System
(@DiabolicSystem) reported
I guess @IBKR aren’t any good either. Can’t get thru on the phone, chat support is down, buggy website. Canadians sure get the **** when it comes to a proper broker for trading.
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Tim Scott
(@hundredMs) reported
@StanOrzechowski @MartinsLusis @IBKR Believe it or not it’s coming from a worse broker. The platform is great but the customer service you’d think they’re asking for their own stock to get shorted.
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Dr. Chris Dark
(@Darky999) reported
@IBKR have been trying to call for several days to phone support (and have two tickets in system for 3 weeks with no reply) and literally hold for hours at a time and do not get through... This is totally unacceptable, please can someone DM me and reach out to me
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toCFCws ★
(@tocfcws) reported
@IBKR Lol, you are getting terrible advice.
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Rightisright
(@Rightis50529986) reported
@IBKR Your customer service is appalling. 1 hour on the phone trying to get through. It’s a disgrace.
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Faisel
(@ironjawtrader) reported
@IBKR ISA support in the U.K. pretty please 🙏🏾
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Stan Orzechowski
(@StanOrzechowski) reported
@MartinsLusis @hundredMs @IBKR I just found that I cannot logon again, got 'failed' error after 2FA.
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Mārtiņš Lūsis
(@MartinsLusis) reported
@StanOrzechowski @IBKR Same here. Absolutely horrendous customer service. Phone support is not reachable, the chat is down, tickets T647298 and T544143 are just ignored.
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Stuart Williams
(@SJWilliams0) reported
@IBKR I am currently experiencing poor customer service with your organisation. Please can you check tickets 149688 & 640900 and ask somebody to call me. Thanks
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Marvin Lyonheir
(@marvinlyonheir) reported
@LaDefenseRe @IBKR Worse company hands down for trading i think there going bust.....
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Pikaguh
(@Pikaguh) reported
@Trading212 Please FFS fix the graphs on $SNDL $TSLA $ITRM can't see ****, so not trading it at the moment risky ****. Once my final withdrawal is approved good bye, everything moving to @IBKR
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Mouhanad Ar
(@MouhanadAr) reported
Trying since more than 2 weeks and not getting any proper reply , it’s just for verifying the account(live chat cannot connect to the server of the application - emails are received after 1 week for each sentence and even the reply is not Clear) @IBKR hesitating on trading 😖
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Browsy 🏳️🌈
(@browsyboo) reported
@IBKR I am unable to trade due to unsettled cash error. How long does it take after cash deposit?
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Agustin Fagalde
(@FagaldeAgustin) reported
@IBKR Hi I need help funding the account but no one is answering the emails, phone calls or chat. Can anybody help me?
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Elias Kordoulas
(@Shadehater1) reported
@IBKR you should get an award for the worst customer service on this world. "An IB representative will be with you shortly" is the greatest lie I've had the privilege of being served.
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Wutangprophet
(@Wutangprophet1) reported
@IBKR Can somebody in the “customer support” PLEASE answer either the phone or the chat?! I have been trying to contact a IBKR rep for more than two weeks.. this is absurd!
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ChAnAr
(@ChAnArRu) reported
@DiabolicSystem @IBKR I feel your pain. I spent hours in the phone and combing useless websites yesterday, trying to sort out an issue with @thinkorswim. Totally and bizarrely unsupported in Canada.
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bathurstthinkt1
(@BathurstThinkt1) reported
@IBKR @IBKR fix your customer service issues
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Chafic
(@chaficchahine) reported
@IBKR can you please have someone look into Inquiry #T651242? Have not been able to get through to or get a response from customer service. Such a pity to ruin your brand image over poor customer service
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Mārtiņš Lūsis
(@MartinsLusis) reported
@hundredMs @IBKR No. And it's going on even after I posted them the ticket number here. Simply amazing. It's not like they are free or anything. In fact, I've paid a lot in the fees already but still get no interest from the support team.
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Look Left
(@TraderNewsFeed) reported
@Darky999 @IBKR Good luck. @IBKR is broken. As are all brokers now. They are overwhelmed with business, and aren’t earning sufficient revenue to hire more service people.
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Dr. Chris Dark
(@Darky999) reported
@resharmonica @IBKR They have their twitter account set to 'only allow DM from people you follow', clearly this hasn't occurred to IBKR as a bit stupid if they are suggesting you do this (and they don't follow you!)
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Hummer Guy
(@humvee5084) reported
@MartinsLusis @IBKR Trust me, robinhood customer service is sad, go with TD Ameritrade or Webull
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Pat Phelan
(@YetAnotherSQL) reported
@IBKR @mmaunder Using SMS messages for 2FA are less secure than not using 2FA at all. The SecureCard+ is not independently vetted for security risks, costs $20, and is another nuisance to carry. Get advice from a security expert, such as @troyhunt . Then fix the password paste and 2FA.