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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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TraderRic
(@traderric) reported
@IBKR Everyone understands a sudden increase in call volume, but the extremely long hold times have been a chronic problem for as long as I can remember. is that how little you value your customers?
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X
(@ExTehraner) reported
@IBKR Interface is the worst...lots of bugs! you enter all your info, then wait for approval, next time you check, they say you canceled the request!!!why would I cancel it, it’s a bug on your end!!!***NOT reliable***@IBKR
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Kunal Vimal
(@KunalVimal) reported
.@IBKR I need help
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ken
(@mr_cakes7) reported
@IBKR would be great if we could get some customer service .... been on hold for over an hour yesterday with nothing ... going for almost another hour today with nothing ... what worse is in trying to put more money in
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Steve
(@seitics) reported
@MikePienciak @adequateryan @IBKR So, IB having a slight liquidity problem like Robinhood? /sarcasm Funny to see this play out when people realize they want a better broker that just let them trade $gme or $pdn / $palaf without any impediment or "trade clears only in 2 days need more collateral" bla bla
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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Ringsel
(@Ringsel1) reported
@IBKR The Market Manipulation, designed to stop people from buying certain ticker and drive the price of said ticker down
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Unknown ************
(@nope_nope696969) reported
@student__OfLife @IBKR not only that, liquidating options positions. that causes severe downward positions on those call options and the market makers sell their shares in hedged, driving stock price further down.
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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ken
(@mr_cakes7) reported
@IBKR #ibkr being on hold for over 3 hours is unacceptable. just created my account and was having issues DEPOSITING funds and needed support - u were no where 2 be found. worst customer service ive ever encountered. chat/phone/faqs were a joke. account closed after 2 days
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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Ramy
(@ramykassis) reported
@IBKR I have been trying to call you for the pat 3 days waiting hours on the line without answer! Can you sort out your customer service ?
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing written instructions that for my case do not work.
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dan ushman
(@danushman) reported
@Gastogne @IBKR They sent me one last week about $GME calls that I supposedly owned that were expiring in the money...only problem is I never owned GME calls lol. They seem to have their pants down right now. Options tree was blank last 15 minutes of trading today here :( Very annoying
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Vincent Turner
(@vinaeco) reported
@IBKR so many fails on your platform trying to sign up .. I give up.. if any interest in trying to fix then DM me (ive literally tried all your online support channels and none of them work either)
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daries
(@tomidani_4) reported
@IBKR Please tell me how log into my account. Never had a problem with @MotifInvesting
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🌊 Liberal in Texas 🌊
(@MayWatchTooMuch) reported
Sure is strange how @RobinhoodApp @TDAmeritrade @IBKR have no technical issues the apps or platforms or limits when it benefits the shorts on adding all this blood to the water. $GME $amc $nok $nakd
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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Mar
(@thedonalddump87) reported
@IBKR is Chat support down? Been waiting for 2 hours for a customer rep and haven't been able to reach one yet.
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Salvetti Claudio
(@ClaudioSalvetti) reported
@IBKR 20th login attempt, still not getting the security code! Please change the security protocols!!!
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Christopher Drake
(@ergodrake) reported
@IBKR Your help desk is ******** garbage. I have been trying to solve a technical issue now for over 24 solid hours and I can even open a ticket.
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Bobby
(@Bobby27684127) reported
@IBKR Why my platform chart delaying 25 min. and the platform is very slowly . Why I can't open position. Why your client service doesn't work ( phone and Live chat) . Is the platform is so complicated or I can't read it? My second day with IBKR and Im so disappointed .
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Hamad alabdulqader
(@Hamad_ksa147) reported
@IBKR Hello I have changed the mobile phone number on my Interactive Broker account. But so far, the login code message is coming on my previous phone. Please help me change my mobile phone number.
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Pepetideo
(@pepetideo) reported
@AdamComer @Trading212 @IBKR Do.. Why are not all the reviews of other competitor trading apps not as bad?
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Christopher Drake
(@ergodrake) reported
@IBKR How do I get help? There is no chat, can't send a message - everything just links to confusing writtemn instructions that for my case do not work.
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Ian Zhao（拜登必胜）
(@Devine259987211) reported
@IBKR Is the system down?
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☰cky 🇨🇦
(@LongLeaps) reported
Why am I not receiving any options data right now, @IBKR? I pay for that subscription but it’s not working.
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Chris
(@CMoneyTrading) reported
And there she goes. $GME So pretty, very structural both up and down. Too bad @IBKR still will not permit shorting of it. 🙄 #interactivebrokers
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Alan Pietruszewski
(@AlanNavyF14) reported
@IBKR so @IBorrowDesk says they can NOT report on GME because YOU stopped updating the $GME info. SO, what say you? WHY have you stopped reporting GME? Looks like maybe to help the hedge funds but I'm listening??