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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (46%)
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Login (33%)
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Trading platform (17%)
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Withdrawals (4%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Aakash Vanchi Nath
(@aakash_vn) reported
@Investmentideen @IBKR It’s not IBKR but the market structure. The AIM market is still handled by market makers so nothing will get done unless they make their spread. The only fix is to put in orders for the auction which is mid market but no guarantee you get filled. Ridiculous in this day and age
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Freedom Press International 🔋🔋
(@JahredAlmighty) reported
$ENVX Shortable shares @IBKR down to 20,000. These guys are working hard to keep a lid on this thing!
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Valerie Lane🔆
(@LaneValeri99890) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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daiany cristina🔆
(@cri_gata) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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Paul, not a CFA
(@Investmentideen) reported
Hate the AIM - market. How is it possible that @IBKR has such bad execution? Finally found something I am struggling to buy despite 400.000GBP in volume.
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11 IPS 3
(@elfsosial3) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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David Orr
(@orrdavid) reported
@invertedfragil1 @IBKR I just don't get it man. They're such a great company in so many ways. Why not just invest a little bit more into support people who give a **** about at least the largest customers. They are trying in some ways, but it seems very surface level.
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I have a problem accessing my account
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Palmer
(@BankTheTrade) reported
@firebutworking @IBKR Thanks bough. Send them feedback about the bug if you can. The more they hear about it, you'd think, the quicker they would fix it...
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Mark Oliver
(@MarkOliver62189) reported
@IBKR i have been trying to contact client see DM!! services for days. i have emailed several times with no response. firstly i have open my individual account and continuously experienced problems depositing funds form the mobile app. I tried in the desktop website and it’s a ver..
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Ox
(@Ox_Capital) reported
worst broker on earth @IBKR
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SumoMoon
(@sumo_moon) reported
@rogerhamilton @ibkr finding more shares 950k appearing after 1.2 million yesterday was run down to 400k price falling bu lt apparently still 950k remains @IBKR 🤔
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bough
(@firebutworking) reported
@BankTheTrade @IBKR I met the same issue!
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Marius Signorello
(@flexwithmarius) reported
@EulerRodriguez7 @satymahajan @IBKR Their platform is even more outdated. Used to use it, and would have server disconnects in the middle of open trades. I’m a scalper so that’s a big hell no.
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Satoshi's Insider
(@Zitomanfr) reported
@IBKR App: "Describe your risk tolerance." Me: "I panic when my baguette is slightly overbaked." App: "Perfect. Here's a strategy involving 4 exotic markets, 12x leverage, and a mild chance of summoning the 1929 stock market crash.
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Maheen
(@maheen_trades) reported
@angad23dec @CharlesSchwab @IBKR Webull customer service is horrible!!! Try getting on a live chat & they don’t respond for WEEKS!!!
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TrendTrader
(@TrendTrader_US) reported
@TradeBrigadeCo I use IBKR trading platform and love it. At the sane time, I dislike IBKR help desk and back office immensely. To say that the unmotivated and intellectually challenge work there is an understatement. In comparison to Fidelity & Schwab. And they charge you for EVERYTHING. @IBKR
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Maheen
(@maheen_trades) reported
Time to leave @CharlesSchwab & join @IBKR. I understand Think or Swim blackout issues but I don’t understand the poor customer support that refused to acknowledge the impact of these issues on my trades & letting me lose & calling my breakeven/profit/opportunity cost issues as “hypothetical”. Not cool TOS…not cool #LeaveTOS
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Full Contact Research
(@fullcontactres) reported
@Investmentideen @ShmuelLon @IBKR In addition to that there is what's called Retail Service Providers (RSPs) - effectively market makers that bid on retail sized orders. That would typically be the bulk of the trades that you see outside of the above times. These trades will be labeled "OB" for "off-book".
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LeBron's Ex-Hedge Fund Guy
(@lebron_ex) reported
@invertedfragil1 @orrdavid @IBKR Oh it is. Every customer service conversation begins with rechecking I do not have registered shades of Bruker
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Shmuel Londner 🇮🇱
(@ShmuelLon) reported
@Investmentideen @IBKR Some securities only trade by periodic auctions. Afaik it's not a IBKR execution issue.
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SAM COUCH
(@SamuelCouch) reported
@orrdavid @IBKR I have a reporting glitch where if I do “since inception” it says I have like a -3,000% drawdown or something - not totally sure the root cause but think it’s because my initial balance transfer was rejected and sent back before settling
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Laughing_Stonk
(@laughing_stonk) reported
@Cricket_Comedy @IBKR Wild I had similar issues with mine way back wen. I threw cash at it for the corporate fee then lectured them then I asked them to waive the fee. They accepted
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TrendTrader
(@TrendTrader_US) reported
@TradeBrigadeCo I use IBKR trading platform and love it. At the same time, I dislike IBKR help desk and back office immensely. To say that the unmotivated and intellectually challenge work there is an understatement. In comparison to Fidelity & Schwab. And they charge you for EVERYTHING. @IBKR
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David Orr
(@orrdavid) reported
For over a year now I have been asking @IBKR's portfolio analyst team to fix a glitch that has been adding an extra trading to each week in the reports it generates. It does this because I once owned a miniscule - I think 100 share - position in a one Israeli stock. It'll be incredible if I wind up quitting them as a customer over this, considering I probably generate >$4 million/year in profit for them now. If you guys over at @IBKR want to improve your company, I'd take a serious study into just how this catastrophic failure has happened. There's something incredibly wrong with the incentive structure at your company's support level.
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fgasdfas4123🔆
(@fgasdfas419957) reported
@IBKR Finally, a way to turn my terrible stock picks into something useful.
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Clgwade
(@clgwade) reported
@IBKR I am voting for him. My husband is and all of my friends and family. Does that help.
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Peter
(@Loving_pharma) reported
@Investmentideen @ShmuelLon @IBKR Yes, you can buy over the counter outside the auctions but that isn't supported by IBKR, I believe. Spreads are often ******, anyway, as one would suspect. AIM is truly terrible.
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Abdullah Aalhasan
(@AALHASAN1) reported
@IBKR I can't access my account. Do you have a problem with the system?
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Serena
(@serenaearn) reported
@temujchaga @IBKR Fair point client support lags IBKR’s global ambitions.