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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (45%)
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Login (32%)
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Trading platform (18%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Erandio |
Trading platform | |
 Chicago |
Login | |
 London |
Website | |
| Stockton |
Withdrawals | |
| Fort Wayne |
Login | |
| Xirivella |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Ed
(@funkedfeatured) reported
@IBKR something wrong with your mobile app? Keeps saying connection lost when trying to login
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anon_trader
(@anontrader11) reported
@IBKR Is there any issues with the log in portal as of now? I am having trouble loggin in!
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LongCastAdvisers
(@longcastadviser) reported
@AskeladdenTX @IBKR ... @IBKR help??? that's just too much. thanks for the laugh!!
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Aden
(@ajb_02) reported
@VanVianney Crazy biz. IIRC they defended a trademark for the word 'gin' in the Phillipines because their flagship product was synonymous with gin in the country. Thats like Johnnie Walker trademarking 'scotch'. I would buy, but @IBKR doesn't support trading in the Phillipines last I checked
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Stelios
(@Stelios_Athens) reported
@IBKR @puppyeh1 Hi there! Are you experiencing any technical issues because I can not log into my account?
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Commodities MacGruber
(@GoForGrubes2) reported
@AllVentured @IBKR Ha! Yeah, they're terrible. Cheap, but terrible. As my account has grown, I'm getting faster response times but I don't waste time on the phone or live chat. I just submit a message thru the secure message center and hope they respond.
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Askeladden Capital
(@AskeladdenTX) reported
Does anyone have a contact at @IBKR who can solve issues? We are having a customer service experience from hell - restricted in trading a stock even though we provided the documentation they requested a week ago. And this is after escalating (our original ticket never answered).
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Robin Idiot
(@robin_idiot) reported
@AskeladdenTX @IBKR Would love to hear if there's an answer to this. IBKR customer service is a nightmare, nobody knows how to trade a stock, let alone use their platform.
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Bruno Gourdo
(@gourdo_bruno) reported
@IBKR I’ve been an accountant for 35 years, & your reports are the worst I have ever seen. They are crammed with useless information, no transaction statement, just gibberish. They look like they were designed by a 3 year old. I won’t let a client near you!
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IJW
(@IJW28940356) reported
A friend has an issue where IBKR wants to know origin of wealth and has blocked trading. He has provided proof but they are not accepting it. His income is 100% legit, no shady stuff going on. Not responding to his tickets now. @IBKR your customer service could be better
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Harrison
(@IGOSODAMNHAM) reported
@Gabe_Trader_ES Think or Swim is really solid. But whatever you do don't use interactive brokers. They are douche bags @IBKR (**** you)
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Grande Maestro Malta
(@GrandeMaestro) reported
just found out my interactive brokers account @IBKR liquidated several thousands of my shares over 16c of margin which I didn't even know I had as i never trade on margin! unbelievable!!! and no customer service agents available to help me
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Ralfo Raskulnikov
(@RaskulnikovR) reported
@IBKR Why is your crypto trading down right now?
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Folke Hermansen
(@hermansen_folke) reported
@AskeladdenTX @IBKR I’m not sure when the last time I got IBKR service NOT from hell was…
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cece
(@420chenle) reported
@IBKR where's in the hot Florida Sun wearing camo paint waiting for the crowds to die down you know just sort of waiting out the crowds and the gunshots the airstrikes
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Evan You
(@youyuxi) reported
Just today I’ve had my Google TV suddenly refuse to connect to Wi-Fi, my car Bluetooth suddenly refuse to connect to my phone, and @IBKR’s app completely broken due to API errors.
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Buythedip
(@jaredthetrader) reported
@IBKR What about fixing your quote bug? Future tickers are frozen for hours in a daily basis. May be time to switch, this bug has been around for years?!
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Goldonomic-Independent Researcher
(@Goldonomic) reported
@IBKR NOT margins and commissions help you to make money in these Casino-Stock Markets!! Most forget there is a CATCH.
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GRT Rocket Rider
(@grtrocketrider) reported
just found out my interactive brokers account @IBKR liquidated several thousands of my shares over 16c of margin which I didn't even know I had as i never trade on margin! unbelievable!!! and no customer service agents available to help me
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James Farrell
(@JamesFarrell6) reported
@IBKR is your system down cant log into the web platform.
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R2Rabbit
(@r2_rabbit) reported
Has anyone else had a terrible customer service experience with @IBKR? They offered a 33% refund on a trade that was 3 months ago that was entirely their platforms fault. I asked a follow up question and they pulled the 33%. Is this how they operate? @Ducky_Trades @ShinobiSignals
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Zack Pettry
(@zdpettry) reported
@IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....I can't access data within the app as well.
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Zack Pettry
(@zdpettry) reported
@IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....
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AllThingsVentured
(@AllVentured) reported
@GoForGrubes2 @IBKR Has never been my main account and would never transfer enough there to find out if it saves me the 2hr wait time to get through to customer service. I absolutely detest companies like this.
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Ski_Lounge
(@LoungeSki) reported
@IBKR I've been locked out of my Account Management for over two weeks. I've had no luck with Tech Support. I have called daily; I am constantly told "it's being looked at". I'm afraid this is not working out. What does one need to do to get access to their account?? #IBKR #TWS
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Commodities MacGruber
(@GoForGrubes2) reported
@Hoarsewhisper99 @IBKR Fortunately, they backed off these requirements last week. I believe maintenance is down to 55%, which is acceptable. Alot of big name fund managers saw this and likely made their distaste known.
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AllThingsVentured
(@AllVentured) reported
@GoForGrubes2 Wait... you were able to get through to IB customer service?! I honestly don't know why anyone uses @IBKR. They are the worst broker I have ever used.
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ROI Cowboy
(@ROICowboy) reported
@IBKR „That guy“ probably tried to contact IB support.
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Ludwig
(@Ludwig12th) reported
@IBKR good morning. I'm attempting to retrieve my account login information but I have a new phone number and the retrieve login information page that sends the code keeps crashing. Can you help me out? Thanks!
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Nelson Williams
(@iamnotbuying) reported
Is @IBKR down?