Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Website (50%)
• Login (25%)
• Trading platform (25%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
Amiens	Website	49 minutes ago
Toronto	Trading platform	7 days ago
Phoenix	Login	15 days ago
Nelson	Website	22 days ago
Hyderabad	Login	1 month ago
Mesquita	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HappyHKL (@HappyHkL1) reported 2 minutes ago

  @IBKR The system is completely down and we can't trade! The downtime is causing real financial losses. How will IBKR compensate affected users for this outage? Please address this immediately! 🤬😤😤😤😤😤

• 
  Thomasius (@TH0MA51U5) reported 3 minutes ago

  @OverWeightStock @IBKR But the worst customer service!

• 
  Axl Rufi (@AxlRufi) reported 11 minutes ago

  @IBKR @Paysafe your ******* machine not working

• 
  HammurabiHarmless (@gach51565) reported 11 minutes ago

  @IBKR Hope you are not in companion with Interactive invest who are the worst scammers on earth.

• 
  todd morse (@ihottoddy) reported 11 minutes ago

  @IBKR Ur total garbage. I switched from schwab and swith back after one day. U dont tell people u have to have 100k to get best margin rate then at 1259. All margins go up to 50% and u sell some of my stocks. Customer service is trash also..u should be shut down

• 
  Fyke Peony (@FykePeony) reported 13 minutes ago

  @IBKR Hey IBKR, you have changed the log in system to authentification based on SMS code. There are multiple ways to log in but EVERY ONE requires SMS. To get log in help also, you need SMS. What if the SMS number in your system is wrong AS IN MY CASE? I can't change it bc 1/2

• 
  J.J. Jejeebhoy (@jjeebhoy) reported 15 minutes ago

  Obscene for @IBKR to go down in the middle of a trading day

• 
  🅰️LB🅰️ (@ALBACapMgmt) reported 16 minutes ago

  If a broker, @IBKR in this case, say you can only reduce risk (due to Kospi issues apparently, more likely they have run out of margin), but in actual fact they wont let you trade a product you have a position in at all, are they liable for any ensuing losses ?

• 
  Mini Trades (@theminitrades) reported 19 minutes ago

  @IBKR can you please fix your systems? Gosh it's market open and not being able to login to manage our trades is costing us.

• 
  PhenixInvesting (@PhenixInvesting) reported 20 minutes ago

  @YYF171ttk @IBKR After couple hours we were able to get some orders filled then the system shutdown again for several hours This time it’s insane 30 hours in and no ETA time on fix

• 
  Nate (@nathan96911) reported 21 minutes ago

  @IBKR I have spent the week trying to get thru to a person to talk to about my account. Your automated phone service hangs up when you select speak to agent. It tells you to log in but it does not log in. And tells you contact customer service for login assistance.

• 
  NaN (@iama_nan) reported 22 minutes ago

  Why is @IBKR down ? Can’t login!!!

• 
  Lex◇Investor (@Inves2grow) reported 22 minutes ago

  @_charles289 @IBKR no problems.

• 
  Speculator (@PNW_Swingtrader) reported 23 minutes ago

  @NickSchmidt Hey Nick. I've had a good experience with @IBKR . It doesn't seem to crash during extreme volatility like @CharlesSchwab does.

• 
  Peter Penny (@PeterCarli28957) reported 24 minutes ago

  @CoreyCicero @TT_stocks_ @IBKR No it isn’t- I tried that. It’s free IF you only trade market hours- anything PM OR AH is 1% fees. Not to mention when I went to pull my money out they made me send my ID AND a video of me holding up my passport saying who I was lmao. Again worst broker I’ve ever had and I’ve had every single one

• 
  PhenixInvesting (@PhenixInvesting) reported 25 minutes ago

  @ross_w__ @IBKR I’m stuck on that **** show !! Currently down 500k and counting **** I wish I thought about using Kosdaq as an hedge to flatten out when they failed to take my orders yesterday night

• 
  Brandon (@D3GSolutions) reported 26 minutes ago

  On @IBKR buy an options contract nothing wild just a put on a 100 lot of ZS. Contract was trading at .01 for the bid and .27 for the ask. I put the midway .14 literally smack in the middle. Contract instantly fills. For .21 lol like wtf man.

• 
  Jesus (@CCrypto1001) reported 30 minutes ago

  @ebbe77 @IBKR I was about to withdraw $3464.85 in cash to transfer to my bank, and after waiting a month, they suddenly invented an issue to keep my money for a while. This is a scam.U25159972

• 
  Driving the Future (@driving_tf) reported 34 minutes ago

  @IBKR I wont even try to open an account. Too many people I know and respect complain your UI is horrible. Not going to until you guys get inboard and invest in your mobile and desktop UI

• 
  Dan Elton (@moreisdifferent) reported 38 minutes ago

  @NotA_Bull you guys have been posting so much FUD all weekend I opened up @GodelTerminal and @IBKR expecting a slaughterhouse scene, and ... it's not that bad? And the $VIX is still relatively low at 15.27

• 
  GingerNinja (@GingerNinjaZA) reported 38 minutes ago

  @cashflow_king94 @Trading212 @IBKR Man, ours charges us like 1.275% , like wtf 😭 Need to move to IBKR

• 
  Piyush Parmar (@learner_air) reported 47 minutes ago

  @IBKR Worst service

• 
  ann👾 (@21timestwo) reported 49 minutes ago

  @LidoFinance @IBKR hot damn lfg!

• 
  Atman (@Hermes10wisdom) reported 50 minutes ago

  @IBKR you customer service is useless, not once did they mention how failed transfer attempts cost £££ each time. your website ui is awful. Attempted transfer failed twice now and you have taken all most of my £100 is fees… you need to make it clear for new users.

• 
  Tim Williams (@_AcumenVentures) reported 51 minutes ago

  @jeremiahrogers @IBKR is horrible and their customer service absolutely sucks! Tried them and couldn’t wait to get my funds out - which they held for a stupid amount of time.

• 
  Mendax Venatorem (@mendaxvenatorem) reported 55 minutes ago

  @IBKR Terrible

• 
  Ross (@F1ashmanR) reported 55 minutes ago

  @Therichardralph @IBKR Do they have a cash isa you can easily transfer between? Same issue as you with trading 212, fees are high on the fx if scalp trading, Anything small cap is slow and generally poor execution price in comparison to my IG trading account

• 
  joe (@Yogithebearish) reported 58 minutes ago

  @IBKR @JoseTorresEcon And your customer service is even worse than your software. If you are not already using IB stay away from them they suck.

• 
  Brandon (@D3GSolutions) reported 58 minutes ago

  @IBKR fix your ******* app!!!! My lord it's absolute dog ****. Sell lots out my shares LIFO and your system then does FIFO when it's clearly marked correct. Then on the backend in change tax lots it shows correctly. Yet today nor the next day will I get credit in my SMA or NL

• 
  Kevin Ang (@fstorm28) reported 59 minutes ago

  @keoneHD @IBKR Poor infrastructure simply scales problems faster. Good infrastructure scales opportunity.