Interactive Brokers status: trading issues and outage reports
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Full Outage Map
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Problems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
- Login (56%)
- Trading platform (33%)
- Website (11%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 East Orange
|
Login | 7 days ago |
|
Williamsburg
|
Login | 21 days ago |
 Noida
|
Trading platform | 21 days ago |
 Brest
|
Login | 1 month ago |
 Melbourne
|
Trading platform | 2 months ago |
|
Lille
|
Login | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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AngryPhysicist, PhD. (@Drcamole) reported@IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!
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JT Gert (@the1Gert) reported@senzu_capital @JosephW31117119 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.
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Weeble Rothschild (@noruserious) reported@IBKR @IBKR why on god's green earth would you have YOUR "Technical Assistance" PHONE HELP based out of a country (Im guessing India) where an English speaking client of YOURS can't understand your Indian employee because their accent is so incredibly thick? WHY? #garbage
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Alex 👹 (@Alex_Steger_) reported@super509219312 @IBKR This is obviously a different level of concern and seems to show that they're not being careful about their updates. In the 7yrs of using them, most issues have been the annoying types, not mini heart attack types For me, if there's another major type of issue, then I'm moving
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PhenixInvesting (@PhenixInvesting) reported@kallervoinen @IBKR I don't know I was on a call with 2 other traders and we are all on different continents. We all got "Invalid order" System Rejected order right around the bottom. The problem arise around 10:15 -10:30. We called Support and Trading Desk they provided 0 help and not even cover for the guys that were short. We ended up spamming the Keys until we could get out. I woke up 4 hours later and it's still not working Unacceptable for one of the most legit and biggest broker out there. Clients losing 100's of millions without any way to manage
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speculator (@speculator20221) reported@HalifaxDC @chessdunk @IBKR Yeah they will have to fix it. Let me know what they say if you don’t mind as to what’s happening.
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PhenixInvesting (@PhenixInvesting) reported@IBKR South Korea Futures - K200 Massive Order system Failure - Broken since 11pm last night Please fix your system Totally Unacceptable, Traders & Friends losing millions and massive risk of blowing up due to your Error. Community deserve excuse, answer & money back
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Vrushabh Bhangod (@Vrushabh3211) reported@IBKR hi , I think there’s an error with the total calculations when underlyings are in different currencies like ILS or EUR. The final daily P&L isn’t converted to USD. Please fix this as soon as possible. Thanks !
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itsuki (@itsukitak) reportedAnyone having issues with @IBKR orders?
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Investment (@Investm80789211) reported@IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me
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xp Ehsaan (@XP_Ehsaan) reported@joemccann @IBKR Does it support 1 min candles ?
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super (@super509219312) reported@vraptor75011 @IBKR They said it was technical issue btw.
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RemGat (@RicardoMGarcia5) reportedBeware that if you run into a problem at @IBKR you may find yourself completely abandoned. I have a claim open for 5 months now for a dividend they did not process, now I have posted a claim for the lack of response, nobody is responding to any of those. Horrible service!
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DeV (@A_Dev9) reported@IBKR Your India customer care and operations are pathetic. For every funds deposit, the customer care asks additional docs for proof of deposit and this is despite following all the guidelines per your process while transferring funds.
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mindfultrader (@mindfultrader22) reported@IBKR your platform went down in the middle of trades and cancelled orders, resulting into loss of profit. You guys didn't even give an update. Haven't been able to place orders since more than an hour. PLEASE PROVIDE AN UPDATE #futures #trading #ibkr
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super (@super509219312) reported@one_foothurdle @IBKR Happened to me too. Multiple orders got canceled. They said it was a technical issue on their end. But it it rather alarming, given that their support is hardly reachable. When situations like this happen, you need support more easily available to deal with it.
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DeV (@A_Dev9) reported@IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account
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JackAttack (@SychoShadows) reported@IBKR Gee I can’t imagine how this could be terrible.
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Name Can't Be Blank (@BearBullDebate) reported@OddDiligence yes you should have had a bulletin alerting you to that. And yes the clowns at @ibkr said they'd fix it, didn't, and then said resolved.
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Forward Capital (UK) Limited (@Forward_Capital) reportedThere have been issues connecting to @IBKR using @tradingview for over a week and no confirmed date for resolving the issue. Can you confirm what is going on?
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Light Yagami (@lightyagami3107) reported@Akshat_World @IBKR please confirm whether there as an error from your side.
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DeV (@A_Dev9) reported@IBKR I had to deal with 3 separate customer care executives on 3 different instances and each of them gives conflicting reasons and advice for the delay and additional documentation. The customer care folks who handle the calls are not clear of your own process.
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Cluseau Investments (@blondesnmoney) reportedEver since IBKR made the font slightly more green the market has gone to ****. @IBKR please fix this.
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🏌♂️ R@m Malay 🏇 (@rammalayind) reported@IBKR Any update on my support ticket
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Mr. Dustan (@mr_dustan) reported@IBKR The url on your profile is broken!
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JT Gert (@the1Gert) reported@AiStockAgent @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.
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DarthKenobi (@plantbasedlc) reported@IBKR @IBKR I already contacted them - and they already contacted IBKR - the issue is IBKR won’t expose automation API service to them so they can integrate. Can you submit product request?
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Rich Pinks (@RichPinks) reportedJust keep $AMC above $1 until shorts crack, that's it, that's all you have to do. @IBKR showed me 11112.2 Bil shares traded volume today. The glitch better have my money, that's all I'm saying. ABOVE ONE DOLLAR. I like that discount, count me in. The Box Office will bring $$$$$$$
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Jinuuku (@Jinuuku121844) reported@IBKR My application U24947179 has been stuck since March 25. Promised same-day resolution, got nothing. Now I'm 403'd from Live Chat so I can't even reach support. No ETA, no update. What's going on?
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Chipaway (@WaRidgway1) reported@TheTechInvest @IBKR Lost over 30k on options lately, only doing sureish bets now lol; although in saying that did good last year, so can’t complain