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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (48%)
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Login (38%)
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Trading platform (10%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login | |
 London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR Please fix your platform, I am not receiving security codes and I cant even send the customer support an inquiry! Horrible!
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Adlin Ling
(@AdlinLing) reported
@Bthestory87 @IBKR is terrible for shorting hard to borrow stocks. That has been my experience with them.
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Jagdish Nigade
(@jagdish_nigade) reported
@IBKR worst customer care support experience. Unfortunately forgot account password, Dialled call centers, not able to connect customer care person even waiting for 30 min.
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Piyush
(@Piyush_reapit) reported
@IBKR It's a bad service. Won't recommend.
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bullbearlovechild
(@bullbearlovech1) reported
@StonkTonk @IBKR There are cheaper alternatives, like Degiro and eToro, but their customer service is even worse, in my experience.
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bagholdin' Mcbag
(@BMcbag) reported
@IBKR What is going on with IBKR "Pro" and $MARA options? Do you guys realize there is a huge problem with your platform in terms of seeing and trading those options and how long do you expect traders to wait?
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BullishLikeJordan
(@BullishLike) reported
@coachbce I’m looking to average down on @IBKR
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Craig Duncan
(@CraigDu62835353) reported
@isthisjustice1 @HLInvest haha. service can't be worse that @IBKR - probably the worst service I have experienced from any company in any country!
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ALnaturAL🇺🇸🇺🇸🇺🇸
(@JacupsBoyz) reported
@IBKR I haven’t been able to get ahold of anyone online or by phone... it’s been 2 hours and im still on hold. Wtf Is going on?????
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Piyush
(@Piyush_reapit) reported
@IBKR Horrible service. Taking ages to open an account
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Athanassios Diplas
(@AthanaDiplas) reported
The customer service at @IBKR is the worst in the business. Was on hold for ~2 hrs to speak to a rep so I can initiate a transfer to fidelity. Had to submit a web ticket. Did that & 10 days later still no response or action. Today holding again and no person or chat rep in sight.
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Abhishek
(@rastradhyaksha) reported
@IBKR - is there a better way to connect with you for support... phone number given in email sounds not much of help...
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Beau Cantrell Oakland Paul
(@BeauDavisPaul1) reported
@IBKR you know exactly what she should do is stop making money cold and let other people make the money for her and themselves. She listened to everything didn't she. ****. Some of that, the Warner, was a game
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Joe
(@be_joejoe) reported
@realwillmeade @barronsonline @IBKR took me only a 4,5 hours (!) wait on the phone last time to speak to a customer service representative. Never experienced something like this before
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Neumie Awards
(@NeumieAwards) reported
@IBKR Your website is down.
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El Diablo Investment Fund
(@eldiablofund) reported
@IBKR Your Montreal toll-free number is generating an error message, "1B1 the client you're trying to reach is unavailable right now".
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Modestly improving trade plans
(@plans_bad) reported
@IBKR considering switching over from another broker, but your online application seems down. Just FYI
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Barbara R
(@BarbaraSusanCPA) reported
@WillLinley @CraigDu62835353 @IBKR Who cares about that. The service in its entirety is lousy.
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR I can't login since I am not receiving the security code and I also am unable to send a customer ticket since that gives an error... What kind of **** service is this?
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Anonymous Trader
(@unknown_traders) reported
$IMTL This one became ineligible stock somehow on @IBKR, people can't buy it anymore on this broker and can only sell, that's why it's down today imo... @IBKR i'm confused, why?
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carter berger
(@popcarts) reported
@IBKR I have been locked out of my account and have been on hold for over an hour. Same thing with chat. Can you give me a phone number or email for someone who can help? Or can one of your reps call me?
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Santi Marte
(@santi_marte) reported
@DoorHodler @IBKR Did you manage to get past this issue?
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Pablo Villalba
(@micho) reported
@AthanaDiplas @IBKR By far my worst support experience too @IBKR. Several times. They could do with a complete replacement of their support org
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Sudheer Aluru
(@aluru_sudheer) reported
@IBKR dear IBKR I have opened my account with you couple of days ago I made a refund request for my deposits made on my cancelled application number U5676345 No agent being available to help what wrong? Thanks
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SarPas
(@SarPasTrade) reported
@IBKR I've been waiting for a week for an approval on a trading request. Only answer I received is "you have to wait". What else do I have to do to receive this approval? Please DM to find a solution. Thank you in advance.
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isthisjustice
(@isthisjustice1) reported
@CraigDu62835353 @HLInvest @IBKR Mate HL has gone down 8 times this year, you can't do any trades. Calling them takes over an hour wait time and I'm waiting two weeks for a response via secure message
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Santi Marte
(@santi_marte) reported
@RealightTrader @IBKR Did you manage to get past this issue? @IBKR is impossible to contact.
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Alex
(@StonkTonk) reported
Is there any good alternative to @IBKR for europeans? I'm honestly done with their customer service, messages take more than 1 week to be replied and it takes more than 30 min in queue to be able to chat with someone.
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Barbara R
(@BarbaraSusanCPA) reported
@IBKR Your service is lacking. I would NOT recommend.
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Day Trader
(@FintwitBoss) reported
@IBKR Fix your customer support first.