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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (42%)
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Login (42%)
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Trading platform (11%)
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Withdrawals (5%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login | |
 Naples |
Login | |
 Erandio |
Trading platform | |
| Chicago |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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El OLAM
(@eolam8739) reported
@IBKR @JoseTorresEcon Hello, I'm still facing login issues. Can I get any help from here? I've tried to log into my account it shows request rejected.
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Dawo
(@its_Dawo) reported
@IBKR I am having trouble with logging in to my account and the password recovery isn't helping.
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Clifford
(@10footinvestor) reported
@IBKR please tell me how to fix this
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Clifford
(@10footinvestor) reported
@1stlevelthinker @IBKR Yeah they are awesome 99% of the time (when you don't need support) and when you get hit with that 1% it is BY FAR the worst experience you will ever have, ever
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ValueFlipper 💥
(@ValueFlipper) reported
@IBKR Wont recommend this platform at all after 2 years of experience. Delayed pricing even after subscribing and faulty execution issues
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abuy ✳️
(@GLHFbuy) reported
@chainyoda @IBKR haven't seen any updates on that, maybe contact their support for a more accurate timeline or answer.
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bulltard
(@toomadbro) reported
@Wghhn123 @IBKR Afaik MC and visa are not affected by this, as they do not provide credit to the end user. If anything this should increase transactions on their network because credit card money will become cheaper. Or am I missing something?
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Bill
(@W98AB) reported
@ALBACapMgmt @Larryjamieson_ @IBKR Least **** of the lot, brokerage platforms standard of service is mind boggling given how much money passes through their hands.
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AwfulAbridged
(@AwfulAbridged) reported
@IBKR Didn’t yall **** a guy over because he tried to stand for delivery?
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Clifford
(@10footinvestor) reported
@IBKR IB Key is an absolute nightmare by the way - login on desktop - press approve on phone app - phone app requires pin, enter pin - wait >5 mins for desktop page to update - desktop issues a challenge - i input the challenge into mobile app and get a code back - code fails 🤷🤡🤡🤡
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Persistence & Perseverance
(@bijli159) reported
@IBKR On call to connect with customer care from india since last 20 mins+, no response at all. very bad customer care service.
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Camino al invertir
(@CaminoInvertir) reported
@IBKR I’ve had 2 orders today (USA call buys) not executed with a condition satisfied. Is there any issue?
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Yasin Nakhuda
(@yasin_nakhuda) reported
@IBKR I tried the first option you said and I am based in kuwait where you don’t have any contact number. Please help promptly
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KraFtaVerK
(@fta_kra) reported
@RentYourStocks @IBKR They dont even bother replying to my tickets, so no hope for that (despite paying 5 digits in commissions per year for many years already). Their customer service has gone to **** over the last year. Last ticket I sent a reminder 3 or 4 times over course of a month.. no reply.
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Quintin Quarantino
(@laughingat45) reported
@toomadbro @Wghhn123 @IBKR They aren’t directly affected, but if the banks don’t issue as many credit cards or lower credit limits, that slows down spending, and Visa and Mastercard will be affected through lower volumes.
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Nikolai Grigoriev
(@nikolaiG22) reported
@IBKR @JoseTorresEcon Too bad you do not offer an .ics calendar file to download - as a reminder. Or maybe I just do not see it?
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Duarte
(@Duarteosrm) reported
@IBKR The integration with Wise is completely broken when using Apple login. Even on Safari. Respectfully, I won’t be submitting anything other than this message as the onus is on you to do more testing :)
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Yasin Nakhuda
(@yasin_nakhuda) reported
@IBKR - dear IBKR I have problems in login and it is so difficult to get any customer help. Why it is impossible to get any customer help
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Alongapojoe
(@_OneF_) reported
@IBKR You're broken atm.
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Buyback Capital
(@Larryjamieson_) reported
@ALBACapMgmt @IBKR feel like you a 88888's could have a podcast purely about IBKR customer support
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Clifford
(@10footinvestor) reported
@IBKR I have not been able to log into my account for >3 months - you won't accept email queries because you want to auth over phone - your phone tree doesn't even have "option 3" to request login assistance, and auto hangs up - I can't submit a ticket because I can't login
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I Sell Options Guy
(@RentYourStocks) reported
@fta_kra @IBKR I've gotten really good service from Schwab and Fidelity but I have a sort of concierge to contact as well
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Rover.lens(🌸, 🌿)
(@Roverblood2049) reported
@ShevY_xx @IBKR ibkr Support is ******* horrible.
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chainyoda
(@chainyoda) reported
When will @IBKR support stablecoin deposits for non US (UAE) users? Anyone knows?
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Cat Wizard
(@SellProgram) reported
@IBKR Trading $SPX options is currently broken on TWS and on the mobile platform, you are miscalculating margin requirements for long SPX options
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ELhuron DasWiesel
(@ElhuronD33244) reported
@IBKR Can you tell me why your news updates in the different stocks suck so hard? Sometimes it shows completely irrelevant news or even errors when clicking on the "flame" symbol when looking at a stock.
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jeevanpatil
(@jeevanpatil) reported
@IBKR Instead of a generic answer, kindly go through support calls for the last week
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Ivan Burazin
(@ivanburazin) reported
@IBKR worst onboarding experience in my life. I give up, after months of trying to get my account up. What are good alternatives?
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eunho choi
(@ChoiEunho71396) reported
@IBKR Hello. My login is broken due to an IB Key error, and your customer service forms are showing 'unknown error.' I can't reach any local office. Please help urgently!
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Dawo
(@its_Dawo) reported
@IBKR I am trying and getting a "please contact the customer service" message.