Interactive Brokers status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Interactive Brokers users through our website.

• Login (78%)
• Trading platform (22%)

Live Outage Map

The most recent Interactive Brokers outage reports came from the following cities:

City	Problem Type	Report Time
London	Login	1 day ago
Melbourne	Login	6 days ago
Cape Town	Login	8 days ago
East Orange	Login	25 days ago
Williamsburg	Login	1 month ago
Noida	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nitin Raysoni (@NRaysoni) reported 42 seconds ago

  @IBKR am from india mumbai my application is midway can i have any email id of indian customer care where i can explain what they need My name is Name middle surname Ur software counts middle name 1st letter only so ckyc is stuck Account no-U****4454

• 
  Manjit Singh (@ManjitS_India) reported 1 minute ago

  @IBKR Hi, your menu option IVR language accent is beyond understanding for Indian customer care number. Can you keep it Indian accent??

• 
  Investment (@Investm80789211) reported 3 minutes ago

  @IBKR @JoseTorresEcon I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  Haddie (@Haddie168) reported 4 minutes ago

  @IBKR your latest update to 10.45.1d and 10.46.1d broke the TWS RTD functionality. Customer support not responding. Will this get fixed?

• 
  Treize (@TreizeKushrena2) reported 5 minutes ago

  @assface_burner @IBKR $hood is a joke, won’t let you trade with unsettled funds when volatility is elevated like today. Ask me how I know lol. Its slow as hell, has terrible fills. IBKR fills instantly, clearly the superior brokerage

• 
  Investment (@Investm80789211) reported 6 minutes ago

  @IBKR I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

• 
  BatCAt (@BatcatCA) reported 6 minutes ago

  @IBKR guys, you send out warnings about phishing attacks on IBKR accounts, but then also send out a mail about annual verification *WITH A LINK INCLUDED IN THE MAIL*. Come on. Stop including links in your official mails. Just tell us what to expect when we login. Not hard.

• 
  Floebertus. (@3XmxkkbCWe4s7uQ) reported 7 minutes ago

  @IBKR You found this out, I'm not in trouble

• 
  RobertoenMexico (@Olde_Pharte) reported 7 minutes ago

  @IBKR Useless. Can't login and am told to get help by phone. But they don't answer the phone. They refer me back to their support page which says I have to call. Thank God they've got very little of my money.

• 
  Shandukani (@Shandukani2210) reported 11 minutes ago

  @IBKR Hey I've lost my phone and I've changed my number,I can't even login to my account and I got running trades/positions

• 
  Paulo Santos (@ThinkFinance999) reported 12 minutes ago

  @the_white_tig3r @IBKR Typically, no. You might exceeding the number of KRW you need to buy, and if you're in Europe, new stupid regulation (for which Europe is famous) won't let you buy even 1 KRW in excess if you have any margin anywhere. Reduce how many KRW you're buying and try again.

• 
  𝔸𝕝𝕘𝕠💥𝕊𝕟𝕒𝕗𝕦 (@AlgoSnafu) reported 12 minutes ago

  Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? I’ve been dealing with this issue for years now ... 😢 @IBKR

• 
  Hyperbolic Discounter (@HyperbolicDisco) reported 13 minutes ago

  @senzu_capital @IBKR Yep. It is worrying. All the permissions are in place - I checked, so it must be a glitch. I emailed my rep - she’s very responsive. Hopefully it is fixed by morning.

• 
  Chukwuebuka🇳🇬 (@ChukwuRN) reported 15 minutes ago

  You can't even open an account with @IBKR because I am a Nigerian. One of the worst feelings I have ever felt this evening. I have no idea why this happened but it is bad. They need to change this policy about Nigeria.

• 
  アサミー (@krell_sophia) reported 17 minutes ago

  @IBKR damn, mine's stuck at 1.2%... time to switch?

• 
  The 'investor' (@Pikachu21M) reported 25 minutes ago

  @IBKR Not being able to see the performance of an asset when we are changing the time-frame, and letting it fix on the intraday only is so stupid guys

• 
  Momo (@Momorenph) reported 27 minutes ago

  Got cucked by IBKR for having limited margin??? The position would have cost 5% of my remaining maintenance margin??? Plz fix @IBKR I wanna lose money

• 
  𝔢𝔦𝔩𝔦𝔰𝔱𝔯𝔞𝔢𝔢 (@iB3Bestpony1985) reported 32 minutes ago

  @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

• 
  One foot hurdle (@one_foothurdle) reported 32 minutes ago

  @IBKR Thx for your reply, but this was a week ago. 😬 This was a first technical issue in a long time, so no hard feeling, but would have liked a much swifter response in the app,this took several hours and that is just too long.

• 
  mindfultrader (@mindfultrader22) reported 37 minutes ago

  @IBKR your platform went down in the middle of trades and cancelled orders, resulting into loss of profit. You guys didn't even give an update. Haven't been able to place orders since more than an hour. PLEASE PROVIDE AN UPDATE #futures #trading #ibkr

• 
  xp Ehsaan (@XP_Ehsaan) reported 37 minutes ago

  @joemccann @IBKR Does it support 1 min candles ?

• 
  Arno (@arnoblits) reported 37 minutes ago

  @CharlesSchwab @IBKR I have gone through your standard support channels before, and the result is always a deflection of accountability back onto my local hardware. The issue is not my machine's optimization; it is the fundamental architectural bottleneck of your legacy Java-based platform.

• 
  J (@Blue_1Trades) reported 47 minutes ago

  @IBKR Why does your platform run so awful. Also, I did an ACH transfer into my account that I initiated on Friday and the funds aren't settled in my account. Also, the UI and website are so buggy. You guys need to step up your game. What's the deal? @CharlesSchwab settles my funds after 2 business days. What is the deal ?

• 
  C pyles (@Cpyles42) reported 48 minutes ago

  @IBKR Is there a problem with your trading platform? Just lost ability to trade futures! No one answering phone or chat.

• 
  toti (@Aonnoa_) reported 51 minutes ago

  @IBKR You must have Push notification enabled on your Phone to confirm your withdrawal request within the app. Otherwise please login to Client Portal and confirm your Withdrawal request. ?

• 
  Manny (@theverysmartone) reported 53 minutes ago

  @dontbsalti @IBKR @whop Whop is the worst platform ever, they truly don't care about the customers at all, they are all about the commissions they get from the course sellers.

• 
  alanxyz (@alanxyz129) reported 55 minutes ago

  Interactive Brokers seems to have lost my deposit. They already had my bank details and names but the customer services insist on asking me to provide proof of transfer again, otherwise they won't look into it. Is it strange? @IBKR @IBKR_Europe

• 
  Reuben Walker (@bwalkers212) reported 57 minutes ago

  @IBKR Locked out of account. Software & telephone of no help. Artificial Intelligence consulted. Nothing works.

• 
  super (@super509219312) reported 59 minutes ago

  @one_foothurdle @IBKR That’s comforting. Thank you. I was not able to place the trades again when cancellation happened. Support was not reachable. Later I got email saying it was a technical issue on their end.

• 
  Markets & Mayhem (@Mayhem4Markets) reported 59 minutes ago

  I'm going to vote that they add @IBKR support to @edgeful. 🦾 What other brokers would you want to see support for? 👇