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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform | |
 Santiago |
Website | |
 Jakarta |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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BistMania
(@BistMania) reported
@ThomasPeterffy4 @IBKR Dear Thomas, I am having a problem with IBKR and no solution since 2 months. It is about an order which has not been issued by your system and caused loss, you have the logs. Could you please help? Ref# T152493 T358063 T336999
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dbfx
(@dbfx10) reported
Any @IBKR #TWS pros who can help me? Is there a possibility to do conditional #options orders based on the stock price? And if so how? Like selling the option when #stock hits price target
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Jameel
(@Jameelbrannon) reported
****** customer service @IBKR
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ساري الحنيطي
(@sari126789) reported
@IBKR I have been trying to contact any one in customer service to follow up on a transferred amount to my account for over 3 months now! I sent dozens of emails without any reply! No one is replying! I transferred money and it's not showing! What do you suggest?
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Mark Zik
(@MarkZik) reported
@IBKR These could be a real problem with leverage to manipulate price.
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Aj
(@estimatesman) reported
@IBKR cannot believe why customer engagement and satisfaction is not a regulated protocol? multiple attempts to address this simple initiative, interactive Brokers... Obviously IMPOSSIBLE and NON EXISTENT
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SiyamsonPathmanathan
(@SiyamsonPathman) reported
@mathee06 @Questrade @IBKR it's only bad for short selling, longer term holds its not a big deal imo
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Gen. Yamsing
(@genyamsing) reported
@HorizonsETFs Hello! Your $BITI.U ETF is not listed on @IBKR which is one of the biggest brokerages in Canada. Please fix this issue. $BITI is fine though.
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Declan-G
(@declanG93) reported
Does anyone know why @IBKR have closed trading on @AZFLUS ?? Trying to add to my position and it’s saying I can only close my position. Anyone else having this issue l? $AZFL $IBKR #AZFL #IBKR
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Investment Trust Analysis
(@DavidThomasITA) reported
Trying to help out an Irish guy who wants to invest about 5k a year (monthly). I always recommend trusts. Looking at brokers, as far as I can make out @IBKR are the only ones available for purchasing #investmenttrusts given that @Trading212 is STILL not accepting new sign-ups.
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Wolandov
(@woland55555) reported
@hkuppy At least there is a chance of an audit, cause there is zero chance reaching any customer service at IB. The worst f*cking service. Cc: @ThomasPeterffy4 @IBKR
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leo Machete
(@leo_Machete) reported
@IBKR I can't close a CFD position. Need help.
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Mike Monahan
(@mikemonahan15) reported
@IBKR Didn’t even message back, wtf?
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Roaring20s
(@Dream_S14) reported
what’s the alternatives to interactive brokers, been unable to trade on my mobile the last two weeks and has cost me a lot of money? Sent many messages with no reply and phoned multiple times and service was pathetic @IBKR
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jeremy marlowe
(@jeremymarlowe) reported
@IBKR: Also, we’re not going to alert you there’s a problem. The money just won’t be there and you’ll have to figure it out for yourself.
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Roaring20s
(@Dream_S14) reported
@IBKR what’s the alternatives to interactive brokers, been unable to trade on my mobile the last two weeks and has cost me a lot of money? Sent many messages with no reply and phoned multiple times and service was pathetic
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leo Machete
(@leo_Machete) reported
@87AlwaysRed @IBKR Need help here. Know why I can't close a CFD position? Says I'm not allowed to short but I'm trying to close it
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Hedg.me
(@HedgMe) reported
@IBKR I have a serious account issue and I opened a ticket on May 11th & followed up on May 13 & 17. NOT ONE RESPONSE?? I called on May 13 & spoke with someone who was going to escalate it. I called back today, still not one response. This is the worst customer service.
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GIGACHAD
(@InspectionDeep) reported
@Dream_S14 @IBKR its a joke but.... i have not found anything better. i also get weird issues where my purchasing power should be say $1000 and i can only buy $900 worth of stock. weird issues constantly.
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Burn Short Sellers
(@wallsthyenas) reported
@IBKR the worst broker ever. do not waste your time #IKBR #broker #JUNK it is almost 2 week. Account has not been approved yet. Withdrawing my funds and leaving.. screw u
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hollycowwwww
(@xiaohuguru) reported
@IBKR bullshit, I wait for 3months and still cant open an acount, pending for 3months!!!!!! worst broker ever.
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Michael Pryor
(@Michael35998213) reported
@IBKR Whats going on with your app. It says no more market data. Also it keeps saying margin cushion used whenever im on a cash account the stock prices have stayed the same but im down half my portfolio whats up. Is there monthly fees now to use this
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Roaring20s
(@Dream_S14) reported
@dan_hildebrandt @IBKR @trader_ferg I loved it until I needed issues resolved. Getting ping ponged from desk to desk over the phone for a couple of hours
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falcalaf
(@falcalaf) reported
Been on the phone for over 3 hours today waiting to talk to someone about my account application. I’ve been waiting for a month now for approval @IBKR help!!
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Julio
(@julioagustinm) reported
@UinkyKat @PAresH740 @IBKR Contact * flexible_tech * on Instagram I was having that same problem he help me fix it .. someone ask me to contact him and he did a great job..🙏
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Nikhil Nadipelli
(@nikhilnadipelli) reported
@StockNick1 @IBKR Hi! I was unable to buy AZFL on IBKR today. It says close only. Did you face the same issue by any chance?
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Aj
(@estimatesman) reported
@IBKR is there any due diligence or customer satisfaction protocols available? NEGATIVE!
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Mike Monahan
(@mikemonahan15) reported
@IBKR has to be the worst new brokerage experience. Over a week and a half still processing after saying 1-3 business days. This is why your losing to every other brokerage despite having better features and rates
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tiggertradersixtyniner
(@tigger80265330) reported
@IBKR Ahh yes, the layout library! Amazing! We didn't want a platform that could plot a chart with a study and not freeze when zooming out... or a platform that didn't have to be shut down at least once a day because it was terrible at memory management... nah... we wanted the library!
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Vuk Stamenkovic
(@how1er) reported
@IBKR so it seems as I am in a stuck, contacted your support about identity proof of the account. They sent back the response to my message center that I don't have access to for some reason? I cant reply nor read the answer. Can you guide me further since I cant do anything atm?