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iTunes

iTunes Outage Map

The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iTunes users affected:

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wolverhampton, England 1
Dillon, CO 1
Kansas City, KS 1
Cardiff, Wales 1
Hannover, Lower Saxony 1
New Bedford, MA 1
Sydney, NSW 1
Spring Branch, TX 1
Traverse City, MI 1
Portland, OR 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • EaganSilvana
    silvana eagan (@EaganSilvana) reported

    Impossible to reach a human in customer service at Target!! When you call it just rings until it hangs up . I purchased an iTunes card that is apparently used ??? @Target step up your customer service!

  • CaseyJPorter
    Casey J Porter (@CaseyJPorter) reported

    @EGoldenthal I remember having to hunt down a copy by calling stores in NYC from Texas because it went out of print so fast. Now you can get it on iTunes if I’m not mistaken.

  • GirlOfYharnam
    J ❄️ (@GirlOfYharnam) reported

    Hello, @iTunes, why does the "error of verification" appear to me so often? I'm tired of this already.

  • quietIikeafire
    gray (@quietIikeafire) reported

    however her critiques of the service are very much valid and her albums are totally worth buying on itunes or through physical copies so i can still maintain some sanity

  • jamilaoceanss
    billie’s vrou (@jamilaoceanss) reported

    @MandisaShuku I had the same problem. Try signing out your Apple ID. Turn off iMessage or Facetime, then log out your Apple ID (from Settings – iTunes and App Store). Log back in again, then turn on iMessage or Facetime once again. This will automatically start the activation process.

  • ninitary
    开 (@ninitary) reported

    y’all literally started a whole itunes fund after his record was broken 😭 don’t come at me y’all so embarrassing 😭

  • NjabuloMhlongo_
    MFANAKAGOGO (@NjabuloMhlongo_) reported from Inanda Seminary, KwaZulu-Natal

    @saider_mx iTunes took down this album 😢🥺💔 I’ve never been so hurt Oh and My money was never refunded😒

  • rstrauss33
    Richard Strauss (@rstrauss33) reported

    @ESPNFANSUPPORT I can’t tell looking at the app and when I try to restore purchase it doesn’t help. I confirmed through my iTunes account that charge went through as an in app purchase. I hope this gets fixed by the time the fight starts. I’m having the issue on my iPhone iPad and Apple TV.

  • cherriests
    mandy uchiha, the third property brother (@cherriests) reported

    i've reached a point where if a network pulls their show off of a streaming service (hulu or netflix) and it's not on their app's streaming service or their app doesn't have one, i will simply buy the show on itunes or never watch it again

  • DhukkaGER
    Dhukka (@DhukkaGER) reported

    Hey @AppleSupport. This morning I habe updated my old iPad mini 2 to 12.5.1 since then I cannot login into itunes and appstore on the deivce anymore. iCloud features and everything else work as usual. The device is signed oot of the store and I cannot sign in

  • Weavhouse
    Michael Weaver (@Weavhouse) reported

    @AppleSupport It has been 9 days since I asked to turn back on my itunes account after changing services from verizon to tmobile. I have sent several emails asking to stop charging me for apps that I no longer have service to. Can you please DM me the contact for your legal dept

  • GoldenSuprise
    Gosiame Malepe (@GoldenSuprise) reported

    @MalusiMadonsela Amen..they took it down on ITunes 😭😭😭 I have the physical cd but I don’t have a CD player

  • _bbhxx
    Yams (@_bbhxx) reported

    And barely broken the itunes record after 2 months while Baekhyun got those #1 in 24 hrs. 😭

  • shivampercy
    Shivam Adele's Evermore Era (@shivampercy) reported

    @womenrunmusic @OsCardigan Only because of extra promotions and so much gimmicks. It's already going down on ITunes and Apple Music

  • spacemonkey135
    boptimus prime (@spacemonkey135) reported

    @Grumpycat462 Apple had a similar problem with iTunes in the early days. The pastrami used to randomise the Queue was so random it would bring the same songs they had to make it less random to work

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