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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

Problems in the last 24 hours

The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iTunes Outage Chart 07/23/2024 04:45

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Most Reported Problems

The following are the most recent problems reported by iTunes users through our website.

  1. Playback Issues (75%)

    Playback Issues (75%)

  2. Errors (25%)

    Errors (25%)

Live Outage Map

The most recent iTunes outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPerkasie Playback Issues
United StatesWarrenville Errors
BrazilRio de Janeiro Playback Issues
BelgiumHuy Playback Issues
MexicoXalapa de Enríquez Playback Issues
United StatesDes Plaines Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • wholiloleme venusian radiance. (@wholiloleme) reported

    wow at all these drake songs freefalling down the itunes charts like this.

  • Piipperi800 Piipperi (@Piipperi800) reported

    @dalevon_digital @kavdb Guess you’ve been lucky, I remember when I used spotify, many bangers would often just become unavailable for a month. I got tired of it and other issues and switched to Apple Music. Great thing about AM is that iTunes still also works with it

  • GioloveNicki GioLoveNicki👑 (@GioloveNicki) reported from Shreveport, Louisiana

    I think we should bring Do we Have a a Problem back to #1 on ITunes !

  • MsNiaImani Manï || 🐝 (@MsNiaImani) reported

    @viv_beyac @beyslegss for those who need to cancel a preorder: scroll down to the bottom of the itunes home page and tap view apple id > purchases - preorders > RENAISSANCE- cancel.

  • foobarwheewhoo foobarwheewhoo (@foobarwheewhoo) reported

    @EmpressKitsune_ @astigamusic I still use iTunes when Qobuz has utterly crazy pricing. What do you mean it shut down?

  • ccatholichoe The **** of Monte Cristo (@ccatholichoe) reported

    Did anyone else write down by hand a copy of the playlists stephanie meyer had on her website (broken down for each chapter of every twilight book) to ask their parents to buy roughly $600 worth of songs on itunes or…?

  • BrianVS i0s_tweak3r.etc (@BrianVS) reported

    @FCE365 Nevermind it looks like regardless it updates the firmware if recovering the password. A restore in iTunes can do the same. I haven’t tried it yet but I might have fallen in love at first sight with AnyFix; It looks like u may have fixes for a lot of my legacy device issues!

  • CWiLL1213 Chris Williams (@CWiLL1213) reported

    The song “gotta move on” isn’t working on @iTunes @Diddy can we trouble shoot?

  • FrontlineFire Matthew Leigh (@FrontlineFire) reported

    @SandraSigfusson You can access the iTunes/AppleTV store without the membership fee. The membership fee is access to their streaming service for shows/movies like Severance, For All Mankind, Home, Mosquito Coast, Palmer, Coda, etc. all the paid content is available on everywhere else too.

  • 1nOnlyGizmo 1nOnlyGizmo (@1nOnlyGizmo) reported

    @Devy_Design Connect your iPhone to computer Open iTunes Quickly press and release the Volume Up button Quickly press and release the Volume Down button Press and hold the Side button until the device screen goes black As soon as the screen turns black, press & hold the Volume down button

  • Simlol Linda Simoné (@Simlol) reported

    @conkerhimself It (itunes) has this stupid browse section which seems to know absolutely nothing about you. Just wants to shove sh*t down your throat. But the „[user] radio“ is pretty good thou!

  • BigBillMoon Bill Moon (@BigBillMoon) reported

    @SamBarber1910 Well of course. iTunes won’t burn down, no matter how much we want it to!

  • Theblackdavinci Christopher Williams The Black Davinci (@Theblackdavinci) reported

    @Primodial_Stars You gotta take it down off of iHeart, iTunes, audiomack, SoundCloud, TikTok, Facebook and anything else I have missed. You can’t just go on the Internet taking peoples artwork and using it as your own that’s an integrity issue and that’s messed up

  • justforflexxx SANTAN👑 (@justforflexxx) reported

    @FlwSupport Please I just got the virtual card and I still can’t register it to my iTunes.. what’s the problem???

  • 1nOnlyGizmo 1nOnlyGizmo (@1nOnlyGizmo) reported

    @Devy_Design while continuing holding the Side button. After 5 seconds, you can release the Side button but keep holding the Volume down button until iTunes detects your iPhone. Release the Volume Down button as soon as iTunes detect your iPhone.

  • MadMaxFlapper AR Hamed (@MadMaxFlapper) reported

    Can't burn through WMP, can't burn through iTunes, can't burn just by dragging the damn files onto the disc drive. Can't burn using the internal drive or the external drive. I have never had all of these problems at the same time

  • globot globot (@globot) reported

    @meiselasb I’ve missed it for 2 months. ITunes won’t let me download it anymore. At least a dozen different podcasts with the same problem. Apple can’t explain why.

  • midnight480_en Tetsuya (@midnight480_en) reported

    It would be terrible if the iTunes Match update error was triggered the day before yesterday... the update went normal the next day, so it's okay to give me a little respite...

  • bajiemyr1 Bajiemyr ✪ (@bajiemyr1) reported

    @AppleSupport Hello I’m having issues with my Apple ID It’s says my account have been disabled in iTunes and App Store why ?

  • xiaoaishiteru Crests 🦄 (slow reply era) (@xiaoaishiteru) reported

    Like it was already broken before I tried the iTunes Match thing which was part of why I tried but then that made it worse but I’ve been having so much trouble with the wifi on my laptop it’s been hard to get that set up properly and fix anything in the first place

  • heathborders Heath Borders (@heathborders) reported

    @ZachWeiner I ran into problems using itunes also. I think the issue is videos. If you avoid videos, you can grab all the photos by themselves and delete them off the device after. Then, you can grab one video at a time.

  • SeeTarno12 SeeTarno12 (@SeeTarno12) reported

    @AppleSWUpdates Yes, I had to backup and restore my phone (on iOS 16 no less, which iTunes as of yet doesn't support, so that was a rabbit hole on it's own I had to go down), I only gained 20GB back...

  • A_leather_glove aTn (@A_leather_glove) reported

    @GooglePlay You can’t refund me an event (UFC 276) that didn’t work purchased through your store???Contacted the UFC and they said the problem was on your end. Had to buy the event again through iTunes. Fix this.

  • jdrayas jdrayas @ TOYCON2022 (@jdrayas) reported

    Just got a hand me down iPhone and it's a pain in the *** to get iTunes to recognize it.

  • MsNiaImani Manï || 🐝 (@MsNiaImani) reported

    for those who need to cancel a preorder: scroll down to the bottom of the itunes home page and tap view apple id > purchases - preorders > RENAISSANCE- cancel.

  • ericowensdc Eric Owens (@ericowensdc) reported

    @ScotchTrousdale @AcrosstheKill @RadioFreeTom Spotify, etc. and iTunes have largely corrected that problem.

  • wesleywyndam Science vs. Romance (@wesleywyndam) reported

    @Iannitram Ok one last question: what about Buffy? I know they def have a remaster issue (I seen your video) but curious if iTunes is still good

  • MolchanNicolas Nicolas Molchan (@MolchanNicolas) reported

    @LeeandLie So, I preordered the album on iTunes a few months back. It still hasn’t shown up in my library. Anyone else having this issue? I can always cancel the order and buy it again, but wanted to see if anyone else has this issue.

  • Stephan60652950 Stephanie_Mae (@Stephan60652950) reported

    @ssavrespampii We buy them through google/iTunes/amazon/other digital service if available or we illegally search the internet for a poorly recorded copy if it exists for obscure work.

  • thetortureof Alex Ayres (@thetortureof) reported

    they finally added American Psycho to the iTunes Store a few weeks ago and it's gone down in price twice already. if it had Extras I'd buy it in a heartbeat but it doesn't so I guess I'll just keep ignoring it... odd price too. sale movies are usually $4.99, 7.99 or 9.99 not 6.99