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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iTunes. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iTunes users through our website.
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Errors (40%)
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Sign in (40%)
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Playback Issues (20%)
Live Outage Map
The most recent iTunes outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portland |
Errors | |
 Guayaquil |
Sign in | |
| Naperville |
Playback Issues | |
 Perth |
Sign in | |
| Adelaide |
Errors | |
 Glasgow |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iTunes Issues Reports
Latest outage, problems and issue reports in social media:
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Giannis Kourkoutmanos
(@Johny6942) reported
@AppleSupport Hello I have tried to update my iPhone XR to iOS 15 via iTunes but the iTunes app on windows doesn’t open prompting the error “iTunes cannot run because some of its required files are missing”. This happened after the 12.12.0.6 iTunes update.
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Fabian Schneider
(@fabianswebworld) reported
.@Apple @appleitunes iTunes 12.12.0.6 for Windows (needed to support iOS 15 devices) is simply broken. Tried on several clean machines, but it "cannot run because some of its required files are missing". And I'm not the only one. Seriously, do you have ANY sort of QA there? 😳
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computerbot
(@computingadvice) reported
Jot this one down: Always view a .msi file with iTunes. Whew, glad that problem has been Solved!
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Rachel
(@rachlouise0891) reported
@iTunes hi can you direct me to sum1 who can help. On my windows computer this morning I updated iTunes. Now I can’t access it I just get a Red Cross that says it can’t open due to a missing file. I’ve uninstalled and installed again to the same issue.
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gizzardfanny
(@gizzardfanny) reported
Anyone else have problems with iTunes today?
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iPLUG NG 🇳🇬
(@iplugsupport) reported
If the issue only involves yourself. Build the application and restart and reinstall. If the same, restore iOS 15 using iTunes
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lalicee
(@manofoott) reported
Many people are trying to erase Lisa's records. The record of a K-pop artist who made a solo debut with a song that was 70% Korean. Constantly error Spotify, hack iTunes, Amazon.... Stop those stupid jealousy
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cat /dev/random ≻ kirkpams
(@kirkpams) reported
@joerosato @Klonick I agree re: the death of the draconian stuff, but disagree on why. Torrents showed there was demand for a digital MP3 service. iTunes was created to fill that void, which shifted demand from piracy (and the enforcement stuff as a result).
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Linh Nguyễn
(@Motconvit21tuoi) reported
@swallalisaa Many people are trying to erase Lisa's records. The record of a K-pop artist who made a solo debut with a song that was 70% Korean. Constantly error Spotify, hack iTunes, Amazon.... Stop those stupid jealousy
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Madhv
(@MadhavParpyani) reported
@moge_oye Ahh! The Classic Old Issue. Simple Fix Is Update Using iTunes Not OTA. You’ll Be Good.
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skp20040
(@skp20040) reported
@No1male @AppleSupport same for everyone who did the update but Apple wont admit their error and just give fixes that do not work for anyone they need to take responsibility and tell people how they can get itunes and all their music they paid for back again
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Rozone ⭐️⭐️⭐️⭐️
(@Robestie11) reported
@laliserotonin Wow looks like you still don't understand the problem? So how do you answer about R not having MV on Itunes and Apple Music?
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Mykle
(@Mikeuccino) reported
@AppleSupport @toriftolsen I have the same problem! Using a HP Windows 10. Tried reinstalling iTunes from Microsoft Store and also downloading installer file. Both don’t work
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Ryan O'Sullivan
(@rposullivan) reported
@AppleSupport I am not going to do this, because, every other person with this issue has reported that uninstalling iTunes and reinstalling the same version does not work. There is a BUG in your latest update. You need to investigate and release an new build. #itunes #AppleMusic CC: @iTunes
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LM
(@luisman75) reported
@AppleSupport I have done the uninstallation of all the components manually, and it has not been successful. It is very possible that the problem is the version of iTunes that is in the Microsoft Store.
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Mark Schroeder
(@Philosophy_Mark) reported
I’ve just noticed that there are some songs by U2 playing in my iTunes that I don’t remember downloading. Has anyone else had a problem like this?
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Sejul Nerve
(@SejulNerve) reported
@rocklilydesign @AppleSupport I think I've figured it out. First you apparently need to login with your main Apple ID on your Mac and authenticate with your IPhone. Use your the Apple ID from the Mac you're using. Approach the Itunes connectpage from the Apple ID page. Hope it works.
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Abushir Omar
(@AbushirOmar) reported
@AppleSupport Facetime,Maps,App store,Apple store,Find My Iphone,Itunes Store, all these apps are not working if am using Wifi
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c.c. o'hanlon
(@ccohanlon) reported
This afternoon, I had iTunes playing random tracks. Marjan’s piece came on, although I didn’t realise/recognise it. A couple of minutes or so in, I had to stop what I was doing and sit down to listen more closely. I burst into tears. I cried all the way to the end.
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Nick Snyder
(@theshorneagle) reported
@tvaziri Lotta problems with tvOS search. DYK older iTunes purchases won’t appear if they’ve changed distributors? So if you bought ‘Halloween’ while Lionsgate (not Uni) sold it, you have to manually look for your copy in your library; Siri will show you the store with a ‘Buy’ button.
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Renata
(@itsrenatak) reported
Anyone who installed new iTunes update over PC computers today there is a bug in it to make it not work and it says it has missing files telling you reinstall and it has trouble loading it again so you may have to wait till Apple software fixes the update in the software updater.
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Linh Nguyễn
(@Motconvit21tuoi) reported
@LSNTEAM_ Many people are trying to erase Lisa's records. The record of a K-pop artist who made a solo debut with a song that was 70% Korean. Constantly error Spotify, hack iTunes, Amazon.... Stop those stupid jealousy
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Mull
(@AndyMulligan) reported
Wait so is Itunes down or not? Please tell me I haven't uninstalled it for nothing after getting the message to do so.......
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I, Nobody
(@GJamesBerigan) reported
from
Lincoln, Nebraska
Anyone else having problems with Apple’s #tvOS15 and podcasts from @TWiT? I have old episodes downloaded to iTunes from late November 2016 that won’t play, but same era @thegizwiz episodes do play. Black screen and apparent crash of Computers app.
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Juli M.
(@JuliM9312) reported
@astraldaggers Also…. I purchased the now deslisted album in October last year. For sken reason went back to the top 100 albums in my region… nobody uses iTunes lol. Is like a insurance for those type of issues.
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Chris Harrison (He/Him) 💉💉
(@cdharrison) reported
After upgrading to iOS 15, I discovered I couldn’t log into a game that authenticates via GameCenter. Because I have two Apple IDs, one of which used to be solely for iTunes purchases, GameCenter had me logged into both. Fixed issue by logging out of both and then back into one.
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Paul Shine
(@No1male) reported
@AppleSupport just updated to to iTunes 12.12.0.6 and now I get an error message stating iTunes cannot run because some of the files are missing. I have reinstalled, wiped everything Apple off my PC and reinstalled and it still wont work.......
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Mattias Eriksson
(@P3rtan) reported
Hey @Apple @AppleSupport iTunes is broken on #Windows10! Tried everything but still prompts me with “Cannot run because some of its files are missing”. Happened with the latest #itunes update
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Buckfoy Beathoven
(@beathoven199) reported
@playbeatstar @iTunes Your game got a connection issue lately. Imma quit this stupid childish mobile game. Bye.
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Malesela
(@Silvester_Mak) reported
@DustinhoSA iTunes link not working on my side.