iTunes

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

Problems in the last 24 hours

The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iTunes Outage Chart 02/28/2026 17:50

At the moment, we haven't detected any problems at iTunes. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iTunes users through our website.

  1. Errors (43%)

    Errors (43%)

  2. Sign in (29%)

    Sign in (29%)

  3. Buffering (14%)

    Buffering (14%)

  4. Playback Issues (14%)

    Playback Issues (14%)

Live Outage Map

The most recent iTunes outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Buffering
United StatesSpring Branch Errors
United StatesTraverse City Errors
United StatesPortland Errors
EcuadorGuayaquil Sign in
United StatesNaperville Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • fiona0515 Fiona0515 (@fiona0515) reported

    I think @iTunes PH is down. #BTS_BE should be at #1 right now. 🤔

  • Promi_se7 Pro⁷ (is busy and waiting for the comeback) (@Promi_se7) reported

    @BigHitEnt why official audios is not available in some countries? We don't even have Spotify, iTunes.. please fix this problem

  • geunyangsaram__ ˗ˏˋᴮᴱAbai💜⁷ˎˊ˗ BE Lockdown (@geunyangsaram__) reported

    @LadyMimin i was able to buy the tracks with no issues, streaming there too. i'm not sure and medyo confused why lgo is not charting on ph itunes. :(

  • ireumeunr jo⁷: BTS LOCKDOWN (@ireumeunr) reported

    chile i see a lot of people having trouble with their itunes

  • ykmminmin L⁷ (@ykmminmin) reported

    ph armys usually one of the fastest in charting bts songs in itunes but seems like there's problem with the platform😑

  • starrynight024 ᴮᴱMᴀʏLi͏ʟʟʏ⁷ (@starrynight024) reported

    Anyone having issues with U.S. iTunes? It says I’ve purchased Dynamite on BE but I haven’t and I’ve deleted all previous versions of that song from my library.

  • loardsuga ek ⁷ (@loardsuga) reported

    guys... the album is not available on iTunes... MY SPOTIFY IS NOT WORKING HOW IS THE ALBUM?????

  • lgndrybangtan miya⁷ | STREAM LGO (@lgndrybangtan) reported

    is iTunes PH broken?

  • kkthminn ᴮᴱAllison⁷ (@kkthminn) reported

    Filo ARMYs, is iTunes PH broken or are we not doing enough 😭

  • LadyMimin ᴮᴱMimin⁷💜🐋 BTS LOCKDOWN (@LadyMimin) reported

    @geunyangsaram__ Is PH itunes okay? seems broken to me haha

  • icieJAN ᴮᴱJan⁷ (@icieJAN) reported

    iTunes Philippines haven't updated their charts since BE was released. @iTunes can you do something to fix this issue?

  • whalienberry brown 🐋🍓⁷ (@whalienberry) reported

    does iTunes chart Indonesia has error or smth?

  • pjmatet ᴮᴱmatt⁷ (@pjmatet) reported

    wait is iTUNES PH not working or is down?? It's odd that I can't see it on the chart, do you know what happen?

  • songwol_ah TIQS ⟭⟬⁷ 👑ᴮᴱ (@songwol_ah) reported

    telling myself to slow down buying the songs on itunes coz the last time i purchased 7 songs one after another, my bank called me thinking i got hacked haha

  • sol_energy Iain (@sol_energy) reported

    @TheScepticIsle Yes iTunes finally took it (the terrible Apple software gets 0 stars) anywhere else I can review?

  • QuestForTori ~ MACINTOSH MINUS ~ (@QuestForTori) reported

    But yeah the server is an i7 Intel NUC with macOS 10.14 hooked up to the TV which normally serves as a Print, Plex, iTunes, & File Server, Mac gaming box, and whatever else I need it to do. :P

  • donz1925 chihiro⁷·ᴮᴱ·ᴰ⁻ᴰᵃʸ (@donz1925) reported

    @BTS_PHARMY Are we having issues with iTunes? 🥺

  • CrystalGecko76 Aby (@CrystalGecko76) reported

    @Apple So Apple is going backwards...Good job I jumped ship two years ago! Also stop itunes stealing back purchased content! And noni won't just buy it again like your customer service said!

  • bb_bts7 bᴱbᴱ⁷⟬⟭ 💜🐳 (@bb_bts7) reported

    I cannot find the album on U.K. ITunes? Anyone else having the same issue? 🙄

  • nobutsrslywhat ᴮᴱrina⁷ (@nobutsrslywhat) reported

    I know when I first went to go buy BE tracks on iTunes, it showed me having already bought Dynamite but I was able to buy it just now so if you had that issue too, go check to see if you can purchase now too! #LifeGoesOnWithBTS

  • armyluvpurple B⁷💜 (ia until BE-currently suffering from PhD) (@armyluvpurple) reported

    iTunes are broken in so many countries? Are you okay @iTunes ? Why your charts don't update for hours?

  • BTSGlobalStats BTS Global Stats ᴮᴱ⁷ (@BTSGlobalStats) reported

    There seems to be some issues regarding iTunes Chart in some countries. Please check in with your country Fanbase. @BTS_twt

  • K1ngStr0ngStyl3 B3AsT (@K1ngStr0ngStyl3) reported

    @therko27 On the iTunes previews the Sylvan themes are listed wrong and the one with vocals is terrible quality is this the same for anyone else?

  • Hyraezh ᴮᴱEdwina⁷大吹打💫✨🌙 (@Hyraezh) reported

    @sugaswae WAIT IM DUMB LMAO BY IGNORE WHAT I SAY THERE ARE PROBLEMS WITH BTS AND ITUNES IN FRANCE I THINK-

  • Naanua_b YOONGI SHOOKY & FG SHIRTS⁷ (@Naanua_b) reported

    Hol up, I haven’t been charged for my iTunes BE purchase ???!! Like wtf anyone else having this issue? I’m in USA! Like this the first time I want to see that -$ in my bank transactions. MY MONEY BETTER GO TO THE BOYS ASAP ITUNES 😡😡

  • ladyplscalmdown Riech ᴮᴱ⁷ (@ladyplscalmdown) reported

    @btsprkjiminn @JojiMD_ @btschartdata yeah SEA itunes is down or something. SUS

  • btspayola Haaru🧘🏽‍♀️ (@btspayola) reported

    @btsrbulletproof @KingtanSlay If u don't have same ID connected to iTunes then you don't have to worry about apple music , you can add tracks to library w/o any problem the streams are legit.

  • jksbicepz Jungkookie🥺⁷ (@jksbicepz) reported

    @l0vemyself_BTS I think my problem lng yung Itunes ph it’s impossible that not a single track isnt even in top 20

  • jovaninawalle1 Jovanina ⁷ 😑 (@jovaninawalle1) reported

    @PriscaMar_BTS7 @RafranzDavis @BTS_twt It was weird for me. It originally wasn’t letting me. I had to exit out of iTunes and reload the app before I could buy it. I heard a lot of people were having this problem.

  • LadyMimin ᴮᴱMimin⁷💜🐋 BTS LOCKDOWN (@LadyMimin) reported

    Is @iTunes PH not working?