iTunes down? Service status and problems

Problems in the last 24 hours

The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by iTunes users through our website.

• Errors (46%)
• Buffering (31%)
• Sign in (15%)
• Playback Issues (8%)

Live Outage Map

The most recent iTunes outage reports came from the following cities:

City	Problem Type	Report Time
Township of Evan	Errors	2 days ago
Wolverhampton	Errors	7 days ago
Dillon	Buffering	14 days ago
Kansas City	Errors	17 days ago
Cardiff	Buffering	18 days ago
Hannover	Buffering	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Renata (@itsrenatak) reported 4 minutes ago

  Sometimes over iTunes it doesn’t recognise my iPhone and I have to shutdown the laptop then reopen it again and it then starts recognising my iPhone over iTunes again and it seems to happen often but it’s not a problem for me.

• 
  Fabio Ungarelli (@fungarelli) reported 6 minutes ago

  @WBGamesSupport @MKMobileGame Right after the update I bought several FLK packs getting him to F5. The server went back into maintenance and today when it went back online I had no FLK in my account nor any money back in my iTunes account. I either want the FLK fusions or the money back.

• 
  zurcherart (@zurcherart) reported 7 minutes ago

  @flyvenkat 👍 that’s what I’m researching … basic problem is you have to load apps via App Store (originally iTunes) … and the oldest devices no longer connect to the servers for that. Brave couldn’t rely on newer APIs which aren’t found on the older iOS running on that device either.

• 
  Jake is trying his best. (@jpdfive) reported 12 minutes ago

  @technerd_brads You gotta download itunes app either through the microsoft store or just search for it. it’s terrible

• 
  THE Black Charlotte Pickles🧪 (@Jess_Nneka) reported 14 minutes ago

  iTunes really does a terrible job at shuffling songs up

• 
  Rob Tannenbaum (@tannenbaumr) reported 15 minutes ago from Manhattan, New York

  @KateAurthur Are you talking about Apple’s music streaming service or their Music app (fka iTunes)?

• 
  Aeliron (@AelironMusic) reported 15 minutes ago

  @joshsteimle @ScottAdamsSays It’s got it’s problems, sure. Photo management, iTunes and weird windowing. But the 2013 iMac I finally bought back then still runs like a champ, and let me get back into producing music.

• 
  Butch McRae (@oh_boy_shaun) reported 18 minutes ago

  iTunes on my laptop is not working and it’s ******* up my Sunday jam session

• 
  Megan Stone (@MeganStoneABC) reported 18 minutes ago

  So... you have to PAY a streaming service to listen to the iTunes songs you already PAID for when you switch to Android?? Does anyone know a workaround?

• 
  mia (@lovelypinks_) reported 19 minutes ago

  like why still deny it? i mean the hype they are getting here but is not translating on to anything relevant. like could barely top itunes chart? low spotify and yt streams c'mon man y'all know damn well what is the problem

• 
  Fabio Ungarelli (@fungarelli) reported 20 minutes ago

  @MKMobileGame Still no response: Right afterter the update I bought several FLK packs getting him to F5. The server went back into maintenance and today when it went back online I had no FLK in my account nor any money back in my iTunes account. I either want the FLK fusions or the money back.

• 
  Forza Fantasma Davide 🇮🇹 🇰🇭 (@davidintheforc1) reported 27 minutes ago

  @ShrillockHolmes @jpquinn78 That too. Actual Star Wars music created by the maestro john Williams was pulled off iTunes Cos of some dumb licensing issue. It happens all the time. Have the thing in your house hard copy. You’ll never have worries.

• 
  Russell Michaels, The Tall Man, Momotaros, Jinzo (@TGBED8v8) reported 27 minutes ago

  VLC Converter can solve the problem on the back end, but the lack of an iTunes desktop icon on Windows 10 seems like a massive problem.

• 
  Max Clark 🚢 15/30 (@maxclark) reported 30 minutes ago

  @char_fish @brianstucki @Apple In my "I really wish they would do this and I would be first in line if they did, but I'm not holding my breath bucket." Anyone who started with iTunes on Windows before migrating to MacOS has to have this same problem.

• 
  Tom K (@HootervillePub) reported 30 minutes ago

  @cheeseflavor Records and CDs, mainly new. Have sold a thousand or so over the years at Ebay, but none recently. I want to see and feel those records. Think I bought half a dozen digital from iTunes last year. Didn't they shut down those illegal d/l sites? I vaguely remember limewire +viruses

• 
  lia ❦ (@goldnflame) reported 31 minutes ago

  i’m trying to buy NDA on itunes but it’s not working

• 
  kodi (@CCYBERRPRINCESS) reported 31 minutes ago

  i want to get an ipod and my mum just told me that i would need itunes, and i don't see the problem with that

• 
  MeHoyMalloy (@ShyAwry) reported 35 minutes ago

  @DanaTerrace Did you know Youtube still hasn't uploaded episode 4 or 5 under the season pass? I'm assuming this is a third party distributor problem, but it is a affecting people without cable who's only option is Youtube or iTunes.

• 
  Lu (@LuSchmoo) reported 37 minutes ago

  @parishiltontwn @AppleSupport 2/2 then I opened iTunes on my computer, I had windows, but if you are on Mac, you’d do this through the finder, held down shift option, then selected check for update at the same time and then selected the file in the pop-up that appeared. Hope this helps you downgrade ok.

• 
  Grace 🌸 (@MpongoKa) reported 37 minutes ago

  @Mab0710 @Mr_TSir @OpenMicProdSA I’m not an expert on this issue but thinking out loud, I believe there are many streams of incoming for 1 song, e.g sales from online platforms like iTunes, Spotify etc. Except payment from air play and music video

• 
  Bob (@Bob39256455) reported 39 minutes ago

  @BravoKiloActual Having trouble getting this week to play off iTunes. Anyone else having trouble? Tried reboot of phone etc. every other Apple pod I download working fine.

• 
  Sinothando Yena, CumLaude (@SinothandoYena) reported 39 minutes ago

  This is a sincere question @djsbu. Now that TS Records no longer exist, why can't artists get rights to the music that they worked hard for? It's very cruel & frustrating that Zahara's album was uploaded on iTunes just to have it taken down again. Who is behind all of this?

• 
  Permission To Dance Granted 💃 (@btsvoque) reported 42 minutes ago

  Permission to dance instrumental is down to #10 on iTunes 🇺🇸 🤠can we bring this up so the chart looks like this: 1. PTD 2. Instrumental

• 
  BARB SENATOR (@BarbSenator) reported 45 minutes ago

  I think the major problem in the fan base is following directions we need to separate when it comes to streaming sum barbz need to stream on apple music, sum barbz need to stream itunes, sum barbz need to stream on YouTube, sum barbz need to stream on spotify etc

• 
  chloe ; ♡⁷ ᴾᵀᴰ 🏖 (@lmaoyoon) reported 46 minutes ago

  maybe now the football songs will go down on itunes<3

• 
  Grab (@magicshop875G) reported 49 minutes ago

  @ishouldknowbet1 @pjmstolemyheart It’s not letting me buy from Amazon and I do not know what heck is the problem 🥺🥺 I bought 2x in iTunes already.

• 
  💜🇬🇧(AJ)BTSARMY💜💜hobi#btsarmy (@angjane27) reported 50 minutes ago

  @BTSxUKCharts We are ,7,th on iTunes uk army but 5 of them are football songs let's hope tomorrow they drop down

• 
  💫💞jeremiah🌹 (@oscar_jeremiah) reported 51 minutes ago

  @bluegrass1111 Well if you backed up your data to iTunes then you could have just bought a new iPhone..save you from all the trouble of hating on the droid,,nonetheless all the best dear😪😪

• 
  adam “pure west” schoαles. (@adamschoales) reported 54 minutes ago

  I’d pay decent money for a streaming service that contains the entire back catalogue of @altonbrown’s GOOD EATS. That or a “complete series” iTunes collection.

• 
  Daniel Jalkut (@danielpunkass) reported 60 minutes ago

  FWIW this ended up being resolved after the AppleCare rep talked to "engineers" who conveyed that the problem might have been caused during initial iTunes/Finder setup, but "should be resolved now". I was able to erase and restore my phone and it's now unlocked.