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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 1
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
Stockholm, Stockholm 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • MicroStratejeet
    MicroStratejeet (@MicroStratejeet) reported

    Wtf @krakenfx you dont take Apple Pay no more but there’s an option for Apple Pay

  • chimankpaAnaeg1
    Test&see (@chimankpaAnaeg1) reported

    @krakenfx How do I contact support center

  • RobRoutt
    Rob Routt (@RobRoutt) reported

    @krakenfx does anyone respond over there to a customer trying to get help? I have opened and escalated a ticket and absolutely no response.

  • toledanogonzalo
    Xavier Xemard (@toledanogonzalo) reported

    @derf_liw @krakensupport Hi! 👋 Let me know if you need any help. I’m here to support you.

  • nilanjan
    Nilanjan Sen (@nilanjan) reported

    @cde4gd @krakensupport Their support phone number says number not available. Total fraud company @kra

  • Khodepoopoo
    Pupurito (@Khodepoopoo) reported

    @THChumor @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro

  • 2710Maximus
    RepairMiner.AI (@2710Maximus) reported

    @krakenfx 12 days. I've been more than patient. My funds are still frozen despite multiple support requests and two formal complaints. Enough is enough. I'm now pursuing all available legal and regulatory action. This was your chance to resolve it. @krakenfx @krakensupport

  • traviSKrypto
    TraviSKrypto (@traviSKrypto) reported

    @metalsofficial @krakenfx Access to uranium just got wider

  • Crypto4UandME
    Crypto4UandMe (@Crypto4UandME) reported

    Can @kris help me transfer off @cryptocom to @krakenfx sold all my $CRO it's over

  • markmetaplanet
    Mark (@markmetaplanet) reported

    @krakenfx @Payward @arjunsethi Please update me I am suffering from follicular lymphoma cancer and I can't deal with this please help

  • Hauntsznnn
    Hauntace🍀 (@Hauntsznnn) reported

    @shufflence @Coinsquare @krakenfx wtf Sorry man Time to switch fr

  • kick_rekztv
    RekzTV (@kick_rekztv) reported

    @EsenEraslan @krakenfx ig im gonna contact Coinbase for a kraken issue? lol

  • JookCrypto
    Jookiaus (@JookCrypto) reported

    @krakenfx So I can borrow money to buy more of the $layoff hedge ? The hedge against the greatest shift in labour market history ? Holy **** this is an infinite money glitch.

  • divnomiz19
    Md Sujon (@divnomiz19) reported

    I’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak

  • 0xRebazMurad
    0xRebazMurad (@0xRebazMurad) reported

    @krakensupport @krakensupport Please urgently review my unresolved support case (ticket 22121365). My account remains restricted and I have been unable to access my funds for more than 5 business days without a substantive response. Please escalate this case to the appropriate team

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