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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 1
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
Stockholm, Stockholm 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • FixTheMoneyBTC
    Wil Ro (@FixTheMoneyBTC) reported

    @krakensupport hello Support I'm locked out of my account due to losing my 2FA. I need assistance to be able to gain access but I order to get help I need to log in but not able to.

  • JW_WWJD
    WWJD (@JW_WWJD) reported

    Kraken Funded — can someone explain this? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate and rectify this.

  • ronaldocryptdog
    Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported

    @S0Lmay0r Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.

  • JGMontoyaS
    J.G.Montoya.Hodl (@JGMontoyaS) reported

    @krakenfx Dump that **** and buy bitcoin

  • amcgrk
    J. Allos (@amcgrk) reported

    @andreijikh @krakenfx Not a good sign for Kraken. I’m not @andreijikh so I doubt I’d get the same service. Sadly.

  • 108gua
    jimmy (@108gua) reported

    @krakensupport As a new user of your platform, I am extremely disappointed. I hope you can reverse this transaction, as it was accidental. Charging a 1% service fee for currency exchange of equal value is unacceptable to me.

  • 108gua
    jimmy (@108gua) reported

    @krakensupport There are many exchanges on the market, and other exchanges don't charge fees for this type of exchange. I chose you because I trust you. I contacted you immediately after the accidental contact because I believed you would help users solve the problem, instead of telling me, "This is your own problem; our fees are clearly stated." It's common knowledge that currency exchanges of the same value on any platform have almost no fees. I hope you can help me resolve this issue.

  • jessebabies
    Jesse (@jessebabies) reported

    @Hanakookie1 @krakenfx @coinbase he may know some things but many custodians using single points of failure requires some public disclosure or verification, no? isn't that the problem we need to overcome here. lets open source what we're doing, especially the largest houses.

  • FixTheMoneyBTC
    Wil Ro (@FixTheMoneyBTC) reported

    @krakenfx hello Kraken I'm need support to log into my account before I lose my account to the state. I need to speak to a person. I'm locked out and have little time to do this. Please help

  • Hiraweb3
    Hira (@Hiraweb3) reported

    USDe from @ethena_labs landing on @krakenfx with a 4.5% yield sounds simple. but the interesting part is what sits underneath. the yield isn’t fixed. it’s driven by perp funding, which means it can move significantly as market conditions change. we’ve already seen funding-heavy periods push USDe yields well above 15%. now Kraken is packaging that exposure into something regular users can access without dealing with delta-neutral strategies themselves. the bigger question: how many people clicking “earn 4.5%” actually understand what they’re holding?

  • Zenia_sol
    Zenia (@Zenia_sol) reported

    @subii_oc @injective @krakenfx They support major ecosystem developments.

  • PaulMulfor53198
    Paul Mulford (@PaulMulfor53198) reported

    @krakensupport IM BEING DRIVEN NUTS ... trying to sign in on my lap top , wont accept the 2fa code from the authenticator app on my phone. please help restore my sanity 🙏

  • Heafro_
    Heafro (@Heafro_) reported

    @krakenfx Sell it get ******** out of crypto forever

  • Zuesthekreator
    Zues (@Zuesthekreator) reported

    ICYMI : Native USDC on @Injective just landed on Kraken. Coinbase went live with native INJ recently. @krakenfx just added native @USDC on Injective. The largest regulated exchanges are connecting directly to Injective’s rails one by one. ➤ Users can move Circle’s native USDC directly between Kraken and Injective. ➤ No bridge. No wrapped token. The same USDC Circle issues directly, moving through a top-three global exchange. ➤ Kraken processes billions in monthly volume across millions of verified users globally. Why this matters beyond the listing: ➤ Native USDC on Injective is the settlement layer for every perpetual market, every RWA trade, and every AI agent payment running on the network. ➤ Kraken giving users direct deposit and withdrawal access means institutional and retail capital can move into Injective’s ecosystem without friction. ➤ Every dollar that enters through Kraken lands on the same rails powering $33.9B in derivatives volume and $6.8B in RWA activity Coinbase for INJ. Kraken for USDC. Two of the largest regulated exchanges now connected directly to Injective. The liquidity infrastructure keeps building. 🥷

  • WezG
    Wez G (@WezG) reported

    hi @krakensupport my account has been pending verification for about three weeks. I think it had problems with the upload of my passport. Please help.

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