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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 3
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
Stockholm, Stockholm 1
Province de Liège, Wallonia 1
Mannheim, Baden-Württemberg 1
L’Étrat, Auvergne-Rhône-Alpes 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • zapzupzep
    zapzap (@zapzupzep) reported

    @pedma7 @krakenfx Was about to switch to kraken but their UI was too unintuitive. Anyway I turned my back to crypto so that problem fixed itself

  • 0xzxch
    z (@0xzxch) reported

    @krakensupport @mooncat2878 Is it an Eth L2? Because if so you can literally just access it through any wallet by switching networks in the wallet. Same address and seed and all. You can definitely access this if its an L2. I am hearing an excuse, get this guy his money back.

  • FixTheMoneyBTC
    Wil Ro (@FixTheMoneyBTC) reported

    @krakensupport hello Support I'm locked out of my account due to losing my 2FA. I need assistance to be able to gain access but I order to get help I need to log in but not able to.

  • NakaSompo
    NakaSompo (@NakaSompo) reported

    Dang it. Fingers are so clumsy. Accidentally opened my @krakenfx app, and fat-fingered my authenticator app and somehow entered my 6-digit login code. I was so flustered that I inadvertently went to my portfolio and clicked on Kaspa, and ended up SMASH buying another 10k $KAS. Don’t know how it happened.

  • bro_seun09
    Seunmi (@bro_seun09) reported

    @krakenfx Hey my friend money has been frozen on your app Account restricted 🚫 Still no response from your support services

  • WezG
    Wez G (@WezG) reported

    hi @krakensupport my account has been pending verification for about three weeks. I think it had problems with the upload of my passport. Please help.

  • n3li5
    Miles Dyson (@n3li5) reported

    @krakenfx "Spend more than your cash balance" is a bold pitch when I can't even access the cash balance I already have. 2,789 USDC frozen in my verified account for 5 days, withdrawal stuck "pending". Ticket #22022567. Maybe ship that feature first? @krakensupport

  • AnicicZvonko
    FEBO (@AnicicZvonko) reported

    Hi, I am stuck in a support form loop. I deleted my 2FA and cannot open a ticket via web. Please help me create a recovery ticket."@krakensupport

  • ernestobtc
    FutureObserver (@ernestobtc) reported

    @krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.

  • iamaodaniel
    AO Daniel (@iamaodaniel) reported

    @krakensupport I did now Verify my Venmo account and return my money in there I don’t wanna be a victim of your poor customer service situation

  • DutchWilder
    Waz (@DutchWilder) reported

    @PardonMyTake @krakenfx We need to get PFT on some medication or something. What ******** was that performance.

  • NFainstein
    Nicolas (@NFainstein) reported

    @krakensupport I sent WETH on Base to my Kraken deposit address. Your recovery policy covers unsupported tokens on compatible networks for a fee, but support keeps closing my ticket with no technical reason. 4-yr user, tokens sit at an address you control. Please escalate.

  • damzyy0609
    Damilola Afolayan (@damzyy0609) reported

    @shufflence @Coinsquare @krakenfx Have you chat up the customer support

  • kick_rekztv
    RekzTV (@kick_rekztv) reported

    @EsenEraslan @krakenfx ig im gonna contact Coinbase for a kraken issue? lol

  • Nikitont
    Nikiton (@Nikitont) reported

    @zkjays @krakenfx @sweepbaseHQ Glad to be of service, buddy

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