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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 1
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
Stockholm, Stockholm 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • chanchullo112
    CHAN11 (@chanchullo112) reported

    @krakenfx Finde out who sent it by error and send it back....

  • misfanslosamo
    levyrroni y portiñon (@misfanslosamo) reported

    A $900 transfer has been pending in my account for a week, and despite repeatedly contacting support under ticket, I’m being completely ignored. This is unacceptable customer service. Please escalate this immediately and explain what is happening with my money. @krakensupport

  • 0xkeeny
    Keen (@0xkeeny) reported

    @krakenfx @meshpay Removing the copy-paste step is the kind of crypto UX win that never makes a benchmark but probably saves more support tickets than another 0.1% APR. The hard part now is making the routing failure state as clear as the successful deposit.

  • InkDailyTK
    Ink Daily (@InkDailyTK) reported

    🔥 “Our motto at Kraken is: ‘Fix money & we fix the world.’” - @krakenfx CEO @arjunsethi 🤝 A new wave of tokenization is taking shape: Bringing stablecoins, equities and the dollar on-chain as White House finance, crypto and technology leaders discuss the future of American markets.

  • JW_WWJD
    WWJD (@JW_WWJD) reported

    Kraken Funded — can someone explain this? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate and rectify this.

  • anastasiafinds
    Anastasia Slunkova (@anastasiafinds) reported

    @krakenfx Escalate ticket 22244398 One week pending deposit, support does not respond

  • FalconTraceHQ
    FalconTrace Bureau HQ ✪ (@FalconTraceHQ) reported

    @creesjs @krakensupport That’s serious. Since you’ve already verified the fraud report, keep your case number and all bank records. Don’t share login details or codes publicly. Follow back and DM me with the case reference if you want help organizing the evidence for escalation.

  • atitty_
    Atitty (@atitty_) reported

    @krakenfx Fix your platform before anything, you can’t even deposit crypto on it right now

  • midedotsol
    Mide (@midedotsol) reported

    @atitty_ @krakenfx They should fix it frfr.

  • SaltySheriKoko
    Salty Sherry (@SaltySheriKoko) reported

    @AdamZie51311303 @krakensupport Adam, don’t use any Kraken help here. I was scammed by the help. And whatever you do, don’t give out your seed phrase. They will get you to do it thinking they are helping.

  • Hey_Jihad
    Mr. Bear (@Hey_Jihad) reported

    @RJShahinMahmud1 @krakenfx actual users, real migration help

  • Yinielin
    John Collins (@Yinielin) reported

    @krakenfx Contact customer service wirh you guys. Oh. You give it to me? Say thank you.

  • thestandard1945
    Less Than 950,000 BTC to be mined. Ever. (@thestandard1945) reported

    @krakenfx when are you going to have an AI trading fund within customer accounts with a smart contract to automatically buy BTC with the profits ? @krakenpro @kraken

  • Cypher_Vorthos
    Cypher Vorthos (@Cypher_Vorthos) reported

    @krakenfx It would help if the available stocks to trade weren’t limited to like 5. The recent S&P500 addition was good, but we need a lot more.

  • Ionidus
    Ion (@Ionidus) reported

    @krakenfx Jesus christ guys. It's been years and you still cannot produce descriptive error/exception messages? Withdrawing has become a ******* ordeal with you. Withdrawals with a total below the available balance keeps failing, and you can't even output anything explaining it.

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