Kraken Outage Map
The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Kraken users affected:
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Transactions
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Frankfurt am Main, Hessen | 2 |
| Berlin, Land Berlin | 2 |
| Zwischenahnerfeld, Lower Saxony | 1 |
| Yukon, OK | 1 |
| Tegernsee, Bavaria | 1 |
| Melissa, TX | 1 |
| Tokyo, Tokyo Prefecture | 1 |
| Aschaffenburg, Bavaria | 1 |
| Rio de Janeiro, RJ | 1 |
| Munich, Bavaria | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Bradley
(@bradleytlv23) reported
Anyone else having issue to buy $QNT on @krakenfx uk? Im getting cant buy qnt at this time?
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Aboo
(@mohamedaboo) reported
@PulseProveX @krakenfx @krakensupport No exchange will ever list coin going down for the last 4 years and 99%down
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SonicDG
(@jbgranada) reported
@krakenfx @useTria Stop your collaboration with this project, they are a bunch of scammers who deceived the community. This project won't last a month. Please stop them before they scam more people. Report and block all their accounts.
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Fortunate (Ø,G) kgen
(@sidove180) reported
@krakensupport Kindly check mail response to my issue, I need proof of refund and approval of pending deposit Ticket # 20087842 People incharge of mail take forever to respond
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isabel
(@isabel16907581) reported
@krakensupport I am sharing my story because I need help and I also want to warn others to be extremely careful when depositing large amounts of money into crypto exchanges. I am a nearly 60-year-old woman currently undergoing chemotherapy treatment for cancer. The stress from this situation is something I honestly cannot handle anymore, and I am asking if anyone has experienced something similar or knows how to help. Here is what happened step by step. I used Kraken multiple times before without problems. I deposited money, bought crypto, sold crypto, and everything worked normally. Then one day I deposited approximately €22,500 into my Kraken account. The deposit arrived and I used it normally for trading. About 15 minutes later, I received an email saying my account was blocked for security reasons. About 3 days later, Kraken emailed me saying they wanted to close my account. I accepted this because I believed they would simply return my money. From the €22,500, I ended up with about €21,500 worth of Solana after fees. I already lost about €1,000 in fees. I accepted that. Then Kraken asked me to sell the Solana, convert it back to Euros, and withdraw to my bank account. I did exactly what they asked. I lost around another €1,000 in fees, but I cooperated fully. Then the real problems started. I tried to withdraw the money to my bank account, but the transfer kept getting cancelled again and again. Then they asked for a bank statement. I sent documents — not just one or two, but more than 10 different documents. Every time there was a new excuse or new request. Then they suddenly asked for extra KYC verification. I completed everything they asked for: photos, ID, handwritten notes, everything. After that, they closed my Kraken account completely. There was still around €20,000 on my account. Now I cannot log in. I cannot access my funds. I am not getting answers. I have sent more than 10 emails and received no response for 12 days. I even contacted them through Twitter, and every time I get the same answer: “Support will contact you.” But nobody contacts me. I am a cancer patient going through chemotherapy while dealing with extreme stress because my life savings are locked and I cannot access them. I am asking: Has anyone experienced this before? Did anyone recover funds after an account closure? Is there legal help or authorities that can help in situations like this? I also want to warn others: Please be very careful when depositing large amounts into exchanges. Make sure you understand the risks, because if something goes wrong, you might lose access to your account and your money for a very long time. If anyone has advice, legal knowledge, or similar experiences, please contact me or comment.
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Tylenol Jones
(@billbr4skey) reported
@DonAlt @krakenfx @coinbase Not sure if they're into gay **** or not gl tho
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Shiningforce
(@ShiningforceNL) reported
@krakenfx Fix your USDC withdrawals.
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Balrog
(@SSSBalrog) reported
@krakenfx Your futures has been down for 25 minutes.
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Sh0resi
(@Sh0resi) reported
Does @krakenfx have the worst support in the world?
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isabel
(@isabel16907581) reported
@krakensupport Thank you for confirming that my case has been escalated. However, I am extremely concerned as my account is closed, I cannot access it, and my funds are still being held. This situation has now been ongoing for a long period of time and is causing significant financial and personal stress. I have fully cooperated with all verification and documentation requests. At this stage, I would like to request: •Confirmation that my funds remain safe and reserved for payout •Confirmation of the payout method that will be used •An estimated timeline for when I can expect the release of my funds I understand reviews take time, but I would appreciate any clarity you can provide.
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Star
(@starbull78) reported
@LarkDavis Hey @LarkDavis Do you know anyone at @krakensupport that can help me with a BTC deposit? Binance sent it to a Kraken withdrawal address per its return policy. Its been weeks and they have all the info they need to get it returned butthey are not emailing with their investigation.
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isabel
(@isabel16907581) reported
@krakensupport I am sharing my story because I need help and I also want to warn others to be extremely careful when depositing large amounts of money into crypto exchanges. I am a nearly 60-year-old woman currently undergoing chemotherapy treatment for cancer. The stress from this situation is something I honestly cannot handle anymore, and I am asking if anyone has experienced something similar or knows how to help. Here is what happened step by step. I used Kraken multiple times before without problems. I deposited money, bought crypto, sold crypto, and everything worked normally. Then one day I deposited approximately €22,500 into my Kraken account. The deposit arrived and I used it normally for trading. About 15 minutes later, I received an email saying my account was blocked for security reasons. About 3 days later, Kraken emailed me saying they wanted to close my account. I accepted this because I believed they would simply return my money. From the €22,500, I ended up with about €21,500 worth of Solana after fees. I already lost about €1,000 in fees. I accepted that. Then Kraken asked me to sell the Solana, convert it back to Euros, and withdraw to my bank account. I did exactly what they asked. I lost around another €1,000 in fees, but I cooperated fully. Then the real problems started. I tried to withdraw the money to my bank account, but the transfer kept getting cancelled again and again. Then they asked for a bank statement. I sent documents — not just one or two, but more than 10 different documents. Every time there was a new excuse or new request. Then they suddenly asked for extra KYC verification. I completed everything they asked for: photos, ID, handwritten notes, everything. After that, they closed my Kraken account completely. There was still around €20,000 on my account. Now I cannot log in. I cannot access my funds. I am not getting answers. I have sent more than 10 emails and received no response for 12 days. I even contacted them through Twitter, and every time I get the same answer: “Support will contact you.” But nobody contacts me. I am a cancer patient going through chemotherapy while dealing with extreme stress because my life savings are locked and I cannot access them. I am asking: Has anyone experienced this before? Did anyone recover funds after an account closure? Is there legal help or authorities that can help in situations like this? I also want to warn others: Please be very careful when depositing large amounts into exchanges. Make sure you understand the risks, because if something goes wrong, you might lose access to your account and your money for a very long time. If anyone has advice, legal knowledge, or similar experiences, please contact me or comment. Thank you
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Mad Maddes
(@Mad_Maddes) reported
@krakenfx Shorts **** buying that **** make Money on the way down Don’t let the exchanges grap your Money
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Khaalid 📴
(@ktvoffline) reported
@krakenfx stay down to get diamond hands chat
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Ruwkus
(@Ruwkus0x) reported
@PulseProveX @krakenfx @krakensupport Remember when Richard heart use to stream and speak against exchanges and now he and his cult are begging exchanges to list his garbage.
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