Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (50%)
- Transactions (25%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stockholm
|
Mobile App | 4 days ago |
 Province de Liège
|
Mobile App | 18 days ago |
 Mannheim
|
Mobile App | 18 days ago |
 Paris
|
Mobile App | 18 days ago |
|
L’Étrat
|
Login | 18 days ago |
|
Paris
|
Mobile App | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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RaccoonsUnleashed (@RaccoonUnleash) reported@krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.
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linktopher11 (@VTLink) reportedDay 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.
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sharanx (@sharan01x) reported@krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?
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Rednas (@rednasyeah) reported@krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?
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J (@jkc0le) reported@krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Matej (@matejbusic) reported@krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...
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FTF 📜 (@XSpark10) reported@inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!
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Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reportedRetail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.
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Ray (@primeray333) reported@krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.
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Phillipi Castro (@phillipicastro) reported@krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account
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stupidtrader (@lostinthechart) reported@matejbusic @krakenfx @krakensupport Its not legal for sure, sad thing with such things is that legal actions require you to put up lots of capital and will still take over a year before anything will happen. But Kraken lost my trust for sure, they only have AIs as customer service who cant even properly read
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Ray (@primeray333) reported@krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.
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yasemin çelik (@nuktedan) reported@krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.
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Andrew (@andrewsubb_) reported@brian_armstrong Last time I tried to use your app it was incredibly filled with all kinds of process blockers and "you cannot buy this yet", " you need to wait 3 weeks for this approval ", and all kinds of out of the blue showstoppers. @krakenfx had zero issues. Zero (0). So, no thanks.
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Ennina†or ☧🪢 (@enni_nator) reported@Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon
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Maskripto (@fypdonk) reported[DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken
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J (@jkc0le) reported@krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go
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Ray (@primeray333) reportedWhy is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.
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Izulisen (@Izulise) reported@krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.
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Nitin Danak (@Nitkama) reported@krakensupport Kraken support no one is there
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Stephane Clousier (@joselpatriota) reported@RaccoonUnleash @krakensupport Have you fix issue?
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Maximillian (@Maximillia82202) reported@Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero
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Nitin Danak (@Nitkama) reported@krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day
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Ray (@primeray333) reported@krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.
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Pdxgtr (@Pdxgtr_35) reported@krakenlistings @krakenfx @CantonNetwork Help set up a two alert setting so I can set a high point alert and a low point alert for tokens please. I just missed a huge profit opportunity on monero cause of this. I could only set 1 alert, I need two. One for upper price and one for lower price points
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KT (@21500Karan) reported@krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.
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Maskripto (@fypdonk) reported@cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx
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GiSar (@sar_gian) reported@krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS
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GiSar (@sar_gian) reported@krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck