Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	2 days ago
Stockholm	Mobile App	11 days ago
Province de Liège	Mobile App	24 days ago
Mannheim	Mobile App	24 days ago
Paris	Mobile App	24 days ago
L’Étrat	Login	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matej (@matejbusic) reported 1 minute ago

  @krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me

• 
  Dusan Djajic (@dzaja87) reported 5 minutes ago

  @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

• 
  FTF 📜 (@XSpark10) reported 6 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  levoleverage (@levoleverage) reported 6 minutes ago

  yo @krakenfx when do you plan to offer HYPE mainnet support?

• 
  BSCN (@BSCNews) reported 7 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  olivemybestlife (@IamMrOlive) reported 8 minutes ago

  @krakensupport worst support ever ! Waiting three weeks on Priority ticket!

• 
  sharanx (@sharan01x) reported 11 minutes ago

  @krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?

• 
  nuria var (@AdrianoGenghi) reported 13 minutes ago

  Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Joseph Dudgeon (@Dudg2023) reported 15 minutes ago

  Really disappointed in the inability to stake my XRP on Uphold via FXRP yet, they were talking about it last summer. HBAR is going back down in payout and they take a whopping 20-25% fee of our rewards. They also delisted DAG out of no where. Kraken? @UpholdInc @krakenfx

• 
  Matej (@matejbusic) reported 17 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  LionessX ₿🦁👠 (@LionessOnX) reported 20 minutes ago

  @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

• 
  Nitin Danak (@Nitkama) reported 20 minutes ago

  @krakensupport Kraken support no one is there

• 
  Sha256Cheddar ❤️ ᛤ 🐕 (@sha256cheddar) reported 23 minutes ago

  @krakensupport I can’t get real futures trading api key working for my bot. I’m in the u.s. Is it available?

• 
  Randall (@BryanSpaulding7) reported 24 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  Ray (@primeray333) reported 31 minutes ago

  @Humanityprot @krakenfx @krakensupport #krakenfx Kraken has now completely stopped responding to me. After 10 days of locking my $H with no timeline, their support AI now just says “I’m having trouble answering right now” every time I ask anything .

• 
  OG Whizzz (@Og_Whizzz) reported 32 minutes ago

  No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

• 
  Fosya (@Fosyartoj) reported 36 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  Ennina†or ☧🪢 (@enni_nator) reported 36 minutes ago

  @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

• 
  Howard Brown (@BigDog0601) reported 37 minutes ago

  @DanielPerusAO @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  CoinCollector (@boederzeng1) reported 38 minutes ago

  @krakensupport I was a verified customer. Kraken restricted my account without warning while I had an open futures position. UI/app blocked access, but API showed live exposure. I had to close via API, turning about -$26 into -$295. Ticket #21659447. Please escalate.

• 
  Ray (@primeray333) reported 40 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  FUNCURVE👁️‍🗨️👁️‍🗨️ (@FUNCURVEMEDIA) reported 43 minutes ago

  @krakensupport Portfolio wide hold has been lifted up but still can’t withdraw This sucks a lot 😥😥😥😥 please rectify this issues now

• 
  freedom (@theguardian1988) reported 43 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  freedom (@theguardian1988) reported 45 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  Dale (@DaleMont1785) reported 46 minutes ago

  @krakenfx @FIFAWorldCup I recently sent $3000 to my Kraken wallet, no response from support at all, no money and its been over a hour!

• 
  Phillipi Castro (@phillipicastro) reported 49 minutes ago

  @krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account

• 
  India Crypto Research (@icr_indiacrypto) reported 51 minutes ago

  @CoinDesk @krakenfx @solana 2,500 tokens, most of which never had a path to a centralized exchange before. Settlement under 60 seconds, fees under a cent, no seed phrase. Kraken just gave retail users access to the exact liquidity window that used to belong only to people who could run their own wallet.

• 
  Izulisen (@Izulise) reported 53 minutes ago

  @krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.

• 
  Deplorable A (@Crimson_n_Cream) reported 54 minutes ago

  @krakensupport I need help from official @krakensupport

• 
  Rednas (@rednasyeah) reported 56 minutes ago

  @krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?