Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	6 days ago
Mannheim	Mobile App	7 days ago
Paris	Mobile App	7 days ago
L’Étrat	Login	7 days ago
Paris	Mobile App	7 days ago
City of Brussels	Transactions	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  zierl (@ShenQuant) reported 9 minutes ago

  @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence

• 
  yasemin çelik (@nuktedan) reported 10 minutes ago

  @krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.

• 
  KING 042 ⚪️🔴 (@KingKene042) reported 11 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Is it still working in Nigeria?

• 
  Ink Hub 🫟 (@InkHubHQ_) reported 14 minutes ago

  @krakenfx This is huge! Finally retail gets real IPO access 🚀

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 18 minutes ago

  72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

• 
  AO Daniel (@iamaodaniel) reported 19 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  nuria var (@AdrianoGenghi) reported 21 minutes ago

  @krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Ray (@primeray333) reported 21 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  nuria var (@AdrianoGenghi) reported 22 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Adrian Pawlowski (@AdrianPawl63124) reported 22 minutes ago

  @krakensupport what? no. its the whole site i bed. shady as hell sir.

• 
  Evya East (@Freshya7f) reported 23 minutes ago

  @krakensupport This is where automation and ai fail I would be able to resolve this problem much faster if I had a actual human being that I could call and help me work through these issues

• 
  Stephane Clousier (@joselpatriota) reported 23 minutes ago

  @NotThe20th @krakensupport Have you fix issue?

• 
  Maskripto (@fypdonk) reported 24 minutes ago

  @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

• 
  Camilla (@Camilla00025439) reported 25 minutes ago

  @krakenfx People who are HODLing to the point of not ever spending their crypto is the biggest problem in the community. In monero:native we don't have these people!

• 
  ShoshonaRone (@RoneShoshona) reported 28 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Richard Clinnick (@Clinnick1) reported 29 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?

• 
  Maskripto (@fypdonk) reported 30 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  GiSar (@sar_gian) reported 30 minutes ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

• 
  Matrix589 (@ExpressClean1) reported 31 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Dom (@dom_de_la_rose) reported 33 minutes ago

  @zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?

• 
  CodeZen (@CodeZen_vx) reported 33 minutes ago

  What's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport

• 
  GG Bond (@BIGBOSS_BRK) reported 48 minutes ago

  @krakenfx When will the APT chain support USDC? I see that the APT chain already supports USDT, but not USDC.

• 
  Stephane Clousier (@joselpatriota) reported 48 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  𝙿𝚁𝙴𝙲𝐄𝐘𝐄𝚂𝙴 𝚂𝐄𝐘𝐄𝙶𝙷𝚃 (@_Precise_Sight_) reported 50 minutes ago

  @krakenfx btc will go down

• 
  Evya East (@Freshya7f) reported 53 minutes ago

  @krakensupport Every time I try to login I'm asked for to update the app but it still won't let me in

• 
  dafusia (@dafusiamusic) reported 55 minutes ago

  @krakensupport HELLO, I've escalated a matter regarding depositing funds via chat support - It's been more than 5 hours and still "confirming" - Please have someone respond ASAP.

• 
  stupidtrader (@lostinthechart) reported 56 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  SONEGO⚡️ (@juliano_sonego) reported 57 minutes ago

  @krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks

• 
  .... (@lullalelomera) reported 58 minutes ago

  @krakenfx Fix my account i need money back 😭😭😭

• 
  Evya East (@Freshya7f) reported 59 minutes ago

  @krakensupport It's good now I had to wait a couple hours after deleting the app for it to start working again I still don't know what the issue was but it insisted that I updated every time I tried to log in I followed the prompt but it still wouldn't let me in but so far so good at the moment