Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (50%)
• Transactions (25%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Stockholm	Mobile App	3 days ago
Province de Liège	Mobile App	16 days ago
Mannheim	Mobile App	16 days ago
Paris	Mobile App	16 days ago
L’Étrat	Login	16 days ago
Paris	Mobile App	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J (@jkc0le) reported 3 minutes ago

  @krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go

• 
  Maskripto (@fypdonk) reported 7 minutes ago

  @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

• 
  Taylor1402 (@Taylor14028613) reported 9 minutes ago

  @krakensupport WTF is the meaning of all this

• 
  Matej (@matejbusic) reported 9 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  Nitin Danak (@Nitkama) reported 11 minutes ago

  @krakensupport Kraken support no one is there

• 
  Mansur (@MansurEcho) reported 12 minutes ago

  $BTC below $60K. Everyone is asking if this is a bear market. Here's how I see it. We've been through real bear markets. It was 2018, 2022. Those were absolutely different. Regular day these years was: projects shutting down every day, teams disappearing, exchanges collapsing. Influencers are quitting their channels due to an extremely high level of fear. Right now, the opposite is happening. More projects are launching. More institutional money is coming in. @krakenfx just became the official sponsor of the FIFA World Cup. @SpaceX holds 18,000+ BTC on its balance sheet. ETFs exist. The infrastructure is bigger and stronger than it's ever been. I've been building in crypto for 7+ years. Every time $BTC drops 40-50%, the same question comes up to me. Right now, underneath the price, everything is still growing.

• 
  nuria var (@AdrianoGenghi) reported 14 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  ShoshonaRone (@RoneShoshona) reported 18 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Towards Blissful Moments (@CalmnessWithin) reported 19 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  KT (@21500Karan) reported 21 minutes ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.

• 
  Crypto Shark Trading (@cryptoshark0x) reported 22 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  Stephane Clousier (@joselpatriota) reported 23 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  linktopher11 (@VTLink) reported 26 minutes ago

  Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

• 
  nuria var (@AdrianoGenghi) reported 27 minutes ago

  Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported 28 minutes ago

  @Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs

• 
  Travis Schaub (@TimeIsMoneyHQ) reported 29 minutes ago

  @krakensupport That doesn't help or answer my question.

• 
  Howard Brown (@BigDog0601) reported 34 minutes ago

  @DanielPerusAO @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  Maskripto (@fypdonk) reported 35 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 37 minutes ago

  72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

• 
  Juicy Juicy (@Juicyjuicyart) reported 41 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 41 minutes ago

  @krakensupport Some Sharon person tried to scam me and probably others. They were talking about routing upgrades through DApps servers which seemed very odd. Furthermore, they claimed the API needed to be hosted on a new server and they helped with the migration.

• 
  Luke Dunshea (@elldeeone) reported 44 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 45 minutes ago

  @dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix

• 
  FTF 📜 (@XSpark10) reported 45 minutes ago

  @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

• 
  撸猫大地 (@gfl123151) reported 46 minutes ago

  @krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 46 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  F@NTM! (@Jewjubrown) reported 48 minutes ago

  @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.

• 
  Solana 🧭 Compass (@SolanaCompass) reported 52 minutes ago

  JUST IN: @krakenfx embedded on-chain Solana DEX trading in its main app — giving 10M+ users access to 2,500+ tokens with no separate wallet or seed phrase required. Trades route through Jupiter via an auto-created Privy wallet. Users never leave Kraken.

• 
  CoinCollector (@boederzeng1) reported 56 minutes ago

  @krakensupport I was a verified customer. Kraken restricted my account without warning while I had an open futures position. UI/app blocked access, but API showed live exposure. I had to close via API, turning about -$26 into -$295. Ticket #21659447. Please escalate.

• 
  Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported 59 minutes ago

  @CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time