Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Login (54%)
- Transactions (23%)
- Website (8%)
- Mobile App (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of Brussels
|
Transactions | 4 days ago |
 Trenton
|
Mobile App | 14 days ago |
 Paris
|
Transfer | 1 month ago |
 Toronto
|
Transactions | 1 month ago |
|
The Dalles
|
Login | 1 month ago |
 Bonn
|
Transactions | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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J (@jkc0le) reported@krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport
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CodeZen (@CodeZen_vx) reportedWhat's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport
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Peter Boncz (@peterabcz) reported@krakenfx nice post. But @krakenfx is currently witholding withdrawals from many people now including me. Without reason. People try support, but there is simply no action. Be warned!!
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Handa (@ananthanda) reported@krakenfx My elderly parents were scammed, and Kraken has now locked access to funds they urgently need returned to a retirement account before a 60-day deadline. Support keeps saying “watch for an email,” then goes silent for days. Please escalate immediately. #crypto
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.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Ferdinand Dabitz (@FerdiDabitz) reportedMaybe, the next 5 years of crypto look just like traditional fintech, but built on better infrastructure. Companies like @krakenfx show how that can look: A portfolio of all the main financial service products, both crypto and fiat, but built on infrastructure that is 24/7/365, at the speed of compute. Legacy banking infrastructure wasn’t built for that reality. It settles in batches, is closed on the weekend and after 5pm.
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Pandastg (@Alexis35623) reported@KrakenSupport Help! My account was hacked in early May and my email was changed without my consent. I filed an official police report immediately. Since then, my account has been locked and you have ignored all my emails and formal complaints. Because of this, I am now facing
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Michael A Herington (@MichaelLocus) reported@krakenfx @coingecko Why cant I bit digibyte on your platform? Wtf
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American Crypto Guy (@Adam_Ogilvie_) reported@krakenfx You'll never have to sell it to access its value. $DGB
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Patriotsounds (@patriotsounds) reported@BooneW @krakenfx @krakenfx c'mon. I'm your customer too. Why are you asking for this? Absolutely insane. Collecting data like this is dangerous, have you not heard of the wrench attacks from doxx'd people from data breaches?
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Jburdette (@MrJBurd) reported20 back and forth emails with @krakensupport and still no resolution. Same rinse and repeat bullshit by different agents trying to get their KPIs. No real support. @krakenfx is a terrible excuse for a "service" Do better.
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Chris Liberty (@Chris4Liberty) reported@krakensupport I haven’t been able to log in for many hours.
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nina (@nina1174) reported@krakenfx What's wrong with your system? My funds have been stuck for 2 days and nobody is helping or responding. Anyone reading this, please becareful with your money on kraken. I think they are purposely freezing access to our money.
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Pemburu Bansos | ETHGas ⛽ (@Sedaprasanyaad) reported@CRYPTOBOYSN @krakensupport @krakenfx If you sent usdt on bsc network to your kraken account, and your fund will not refund by them. Because they not support this network. Hope they will added usdt bsc chain.
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Pingu's Snowball ❄️ 🇬🇧 (@PinguStacks) reported@FinTradesX @krakenfx @Krak Not FSCS protected as they don't hold a full banking license, but they don't hold fractional reserves and are one of the biggest exchanges in the UK and worldwide, so minimal risk. Honestly mate best thing to do if you're uncomfortable, use it for salary match and cashback, send all savings/bills to a separate main FSCS protected account, so you are only risking what's on the card. Always good to have more than one account. I've bought thousands of $BTC on the platform with no issues at all, one of the safest companies out there imo. I think they are set to IPO later this year or next 👍
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Scamcoin (@ScamcoinSPL) reported@krakenfx welcome to the customer support dimension
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Firdous Ahmad π (@Firdousdar786) reported@krakenfx @BitcoinMagazine Do you support gambling projects?
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vivian (@xiongda3211) reported@BlakeHPreston @krakenfx Totally feel your pain. HYPE’s fee buyback model instantly passes earnings to holders, while XRP’s network fees just get burned with zero direct rewards for long-term bag holders. We’ve waited years for institutional gains to trickle down, still nothing yet.
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disciple13.eth (@Disciple_13) reported@krakenfx Down we go
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Inessa (@AiTrustNFT) reported@krakenfx wants millions of users for their network ink, but in the end, they may end up with millions of dissatisfied people who will fundamentally ignore the @inkonchain network. This is a huge problem with all airdrops after TGE.
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暴富小王子 (@jufacai8) reported@krakenfx Please solve my problem. You can freeze the user‘s account assets at will.
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Vladyslav Ivanko - AI Driven UI/UX Designer (@IvankoDesign) reported@krakenfx recurring buys UX dies on one question: can you pause without canceling? change amount without restarting? "set and forget" feels broken if "modify" means "delete and recreate."
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暴富小王子 (@jufacai8) reported@krakensupport Please solve my problem. Why is there no one to deal with it? The email is also a mechanical reply.
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Rosstaylring (@rosstaylring) reported@XMaximist @krakenfx Kraken IPO is big. But tokenized access to it is even bigger.
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Rigo Cruz (@LankyGBC) reported@krakensupport These crooks are withholding over $100 for me that I deposited in Solana over $.75 and I’ve been trying to reach out to the support team for over a week now and haven’t heard nothing back #21510161
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Handa (@ananthanda) reported@krakensupport Thanks John - this feels human 🙏 Unfortunately we’ve had ticket numbers for days and filed internally from both of their Kraken accounts. I am happy to DM you ticket numbers (let me know). We’ve tried escalating with phone support several times and get no follow response.
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Phoenix Green (@DecredSociety) reported@utxostudios @krakenfx Privacy that doesn't **** the chain every time a bug is found. This is why I Decred!
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J (@jkc0le) reported@krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase