Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	7 days ago
Mannheim	Mobile App	7 days ago
Paris	Mobile App	8 days ago
L’Étrat	Login	8 days ago
Paris	Mobile App	8 days ago
City of Brussels	Transactions	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 10 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  BSCN (@BSCNews) reported 11 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  Dale (@DaleMont1785) reported 16 minutes ago

  @krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 20 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  olivemybestlife (@IamMrOlive) reported 24 minutes ago

  @krakensupport worst support ever ! Waiting three weeks on Priority ticket!

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 27 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  Stephane Clousier (@joselpatriota) reported 29 minutes ago

  @NotThe20th @krakensupport Have you fix issue?

• 
  Maskripto (@fypdonk) reported 30 minutes ago

  @rednasyeah @krakensupport me too, same issue bro

• 
  J (@jkc0le) reported 30 minutes ago

  @krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Maskripto (@fypdonk) reported 31 minutes ago

  [DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken

• 
  Ray (@primeray333) reported 35 minutes ago

  @krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.

• 
  zierl (@ShenQuant) reported 37 minutes ago

  @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence

• 
  Matrix589 (@ExpressClean1) reported 38 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Stephane Clousier (@joselpatriota) reported 39 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  Gurpreet (@Gurixkailey) reported 39 minutes ago

  @krakenfx i need help i transfer my funds coin base to kraken but sill dis not received yet

• 
  Evya East (@Freshya7f) reported 42 minutes ago

  @krakensupport Every time I try to login I'm asked for to update the app but it still won't let me in

• 
  stupidtrader (@lostinthechart) reported 42 minutes ago

  @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

• 
  Izulisen (@Izulise) reported 43 minutes ago

  @krakensupport @KrakenSupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently. I had call on web and email but no answer..

• 
  AO Daniel (@iamaodaniel) reported 44 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  dafusia (@dafusiamusic) reported 45 minutes ago

  @krakensupport HELLO, I've escalated a matter regarding depositing funds via chat support - It's been more than 5 hours and still "confirming" - Please have someone respond ASAP.

• 
  Aflyon Thewall (@Aflyon_Thewall) reported 46 minutes ago

  @krakensupport Still not working

• 
  ShoshonaRone (@RoneShoshona) reported 47 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Stephane Clousier (@joselpatriota) reported 47 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  GG Bond (@BIGBOSS_BRK) reported 51 minutes ago

  @krakenfx When will the APT chain support USDC? I see that the APT chain already supports USDT, but not USDC.

• 
  Randall (@BryanSpaulding7) reported 54 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  Maskripto (@fypdonk) reported 1 hour ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  Placebo (@Plaxeb0) reported 1 hour ago

  @krakenfx **** you ad

• 
  Maskripto (@fypdonk) reported 1 hour ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  freedom (@theguardian1988) reported 1 hour ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  J (@jkc0le) reported 1 hour ago

  @krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys