Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	21 days ago
Stockholm	Mobile App	30 days ago
Province de Liège	Mobile App	1 month ago
Mannheim	Mobile App	1 month ago
Paris	Mobile App	1 month ago
L’Étrat	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  leo (@bahboi_leo) reported 2 minutes ago

  @krakenfx Kraken, I can’t find my money it’s been more than two weeks now, no email from y’all the support acct on X, no feedback from them also

• 
  BittBurger (@BittBurger) reported 3 minutes ago

  Hey @krakenfx @krakenpro - @krakenpro - Nearly $1.5 million just disappeared from my account when I initiated VAULT. No explanation. Just new warning emails that a suspicious "withdrawal" was initiated and my account is now "restricted" with a zero balance. No reply from support in nearly 24 hours. And I'm I'm not allowed to call anyone. Not a single Vault email or explanation. This level of incompetence and terrible messaging is quite frankly unforgivable. If initiating a Vault scares the daylights of your customers, empties their portfolio, and then locks down their account for possible fraud, you are not qualified to continue remaining in custody of my money.

• 
  Lucifer Lucifero (@jbfly46) reported 5 minutes ago

  @krakenfx Not enough funds for me to be able to place a limit order to sell 15 $NGVC stocks when there’s well over the amount of the regulatory fee in USD in my account? A lot of the errors of the Kraken platform make it seem as if they were intentional in order to keep users on the platform even when they didn’t want to be, and others look like just pure stupidity or an overstressed and overworked staff.

• 
  Pete! (@heyimpete123) reported 7 minutes ago

  @SapoNFTz @kingfud @krakenfx Another down bad Solana ***

• 
  Alex (@Alex57924649) reported 9 minutes ago

  @krakensupport Kraken has became a joke, I tried to change some info on my account, in an hour I got emails from 3 different agents. Really? Is this customer support? Been a customer for many years and I dont even get a decent resolution to a simple matter with all requested documents sent?

• 
  Graham (@Graham_Tonkin) reported 13 minutes ago

  @armaniferrante @TrustlessState Used @krakenfx for about a decade, but switched over to coinbase for their attractive btc backed rewards card. Not so nice to get CTAs to gamble when I log in to check a credit card statement monthly tho.

• 
  Bence (@Mcistifan420) reported 19 minutes ago

  @krakensupport Hey @krakenfx my account has been service limited for almost a week. I wrote an email but I haven’t got an answer. Pls help

• 
  Jean Pellegrino (@Dhinapratama1) reported 22 minutes ago

  @Larryjoe625561 @krakenfx Hi, do you need any assistance? We’re happy to help.

• 
  TriumphAnt LY Crypto (@TriumphAntGo) reported 23 minutes ago

  @krakenfx the new good and bad 1. Why? Why are you not allowing scroll shots? I will Never share your BS image, i share mine. 2. Sell has Limit Sell, buy has a different button in a different location, when there is plenty of space as Sell uses. THIS would also clean up the slide bar, U added another dumb button to. 3. Orders SHOULD be on this page, along with trx history. All the garbage you have below this, could be on a separate page. Listen to the users, and you will pass Coinbase and be catching Binance. Your way, Pionex/Webot will be catching up

• 
  JRH (@nejca01) reported 23 minutes ago

  Thank you @krakensupport for your professionalism and support. My BBTC recovery was successfully resolved and my funds were safely returned. This experience confirmed why Kraken has such a strong reputation for customer support. I truly appreciate your help. 🙏

• 
  ZatzSports (@ZatzSports) reported 25 minutes ago

  @krakensupport I want help and I don’t want to talk with ai. I have had my account for more than a year and never had any issues buying or selling then 2 weeks after my last transaction my bank account was -299.00 and said Kraken. After talking I my bank that was reversed but you canceled me

• 
  Eduardo | The Cascade Axiom (@CascadeAxiom) reported 25 minutes ago

  This crypto company, @krakenfx , is garbage. Absolute disgrace. The people they sponsor and allow to represent their brand.... their influencers are scammers and thieves.

• 
  Mubarak Tukur **** (@PakiTukur) reported 26 minutes ago

  @krakenfx @FabrizioRomano @krakenfx please help me🙏

• 
  Meysam Moradpour (@MeysamM22892) reported 29 minutes ago

  @krakenfx Please help me 😭

• 
  Ƀ Chris (@CryptoChrisG) reported 30 minutes ago

  @krakenfx ai customer support?

• 
  Ronald Forensics🫆 (@Robobby1) reported 30 minutes ago

  @sibrie @krakenfx What’s the problem you’re dealing with? Do you need any help?

• 
  Chevy (@EvelynGMusic) reported 34 minutes ago

  @krakensupport Dude ive been unable to access y'all's app for DAYS the second I put a few hundred dollars and traded crypto. What the hell is going on

• 
  Casper CSPR News (@CsprNews) reported 35 minutes ago

  Not long now until $CSPR trading goes live on @krakenfx and @krakenpro. This will be an important step forward for @Casper_Network, opening the door to one of the largest #exchanges customer base will be huge for #Casper holders old and new. There’s so much going on at Casper right now, it’s hard to not be excited about what lies ahead. 👻🐙

• 
  Maija Rousell (@hueprints) reported 40 minutes ago

  @enfaserem @krakensupport Did you still need help?

• 
  AvaxGator | 🐊 Tech and Ballgame’s (@Avaxgator) reported 41 minutes ago

  @krakensupport @kator1313 Please don't go down the meme road. Please stick with rwa .

• 
  J. Diego | BaltaZa (@BALTAWAT) reported 43 minutes ago

  @krakenfx blocked my account for no reason I made a support ticket almost a week ago, and still I don’t have not even a single response. I’m growing to hate this exchange

• 
  🇵🇸K Zero (@KayZero83) reported 44 minutes ago

  @MBinNawaf @FabrizioRomano @krakenfx France is top favorite what do you mean? I don't have high expectation for argentina, i know defending world cup is almost impossible. Only brazil that historically able to do it, if you ignore italy because earliest tournaments were like mini world cup.

• 
  Mightyfool (@Mightyf00l) reported 46 minutes ago

  Attention all @krakenfx / @krakenpro users. Imagine being new to crypto. You make your first careful investment: €10. One second later, you're down 5%. Not because the market moved. Because you used Kraken's "convenient" Convert tool. €10 → 11.15 USDC → €9.51. Round trip. Nothing traded. Nothing moved. That's not a fee. That's a tax on being new — wrapped as convenience, priced for people who don't know better yet. And it doesn't just hurt them. This is the first impression crypto gives every newcomer. We can do better.

• 
  Lostboy!🇪🇺🇵🇸 (@tobswyatt) reported 46 minutes ago

  @FabrizioRomano @krakenfx Who gives a ****. Fifa has ****** football.

• 
  Vickie Arrington (@VickieArri10) reported 50 minutes ago

  @n3li5 @krakensupport @krakenfx Mines been pending since the 14th. Case has been escalated twice. Don’t trust them to get you help anytime soon

• 
  TriumphAnt LY Crypto (@TriumphAntGo) reported 53 minutes ago

  @krakensupport Does that mean to tag @krakensupport ? Because i am not sending DM to anyone. The world needs to know how things could be great, with only a little help from the top.

• 
  TriumphAnt LY Crypto (@TriumphAntGo) reported 56 minutes ago

  @krakenfx The Screenshot system trying to get us to advertise, will NOT work on me It only makes me angry that I can not scroll shot for my records & information No need to respond trying to help build the best app u could have Sure, I'll be ignored, but I'll watch for updates

• 
  bob (@bob200617) reported 56 minutes ago

  @Those101Things @FabrizioRomano @krakenfx i think france look the best, spain have been poor but they havent lost in like 25+ games i think and only 1 goal conceded all tourney, argentina have been messi or nothing and england haven been okay but it just feels like its there tournament idk its just working for them.

• 
  xenu (@xenumonero) reported 58 minutes ago

  @Kozik571 @krakensupport No, they are slow-playing a delisting.

• 
  clara (@Shugardaddy217) reported 58 minutes ago

  @krakenfx Hello Kraken. Please kindly inbox me. I have been emailing your supports for 2weeks now over an issue with my deposit. My payment had been on hold please kindly reply to me.