Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	5 days ago
Mannheim	Mobile App	5 days ago
Paris	Mobile App	5 days ago
L’Étrat	Login	6 days ago
Paris	Mobile App	6 days ago
City of Brussels	Transactions	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matrix589 (@ExpressClean1) reported 3 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Hurricane (@Hurricanelye) reported 7 minutes ago

  @krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?

• 
  Kakegurui (@KakeguruiGenki) reported 9 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

• 
  Inessa (@AiTrustNFT) reported 11 minutes ago

  @krakenfx wants millions of users for their network ink, but in the end, they may end up with millions of dissatisfied people who will fundamentally ignore the @inkonchain network. This is a huge problem with all airdrops after TGE.

• 
  dafusia (@dafusiamusic) reported 12 minutes ago

  @krakensupport You've been saying the generic thing for the last 24 hours on email too - there is no real reason to hold a customer's deposit and not accept it into the customer's account. Either you should confirm the deposit or decline it so it returns to the customer #Kraken

• 
  J (@jkc0le) reported 13 minutes ago

  @krakensupport Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

• 
  Matej (@matejbusic) reported 14 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  FTF 📜 (@XSpark10) reported 14 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  zierl (@ShenQuant) reported 15 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  Crypto Shark Trading (@cryptoshark0x) reported 17 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  Evya East (@Freshya7f) reported 27 minutes ago

  @krakensupport Every time I try to login I'm asked for to update the app but it still won't let me in

• 
  Ennina†or ☧🪢 (@enni_nator) reported 28 minutes ago

  @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

• 
  J (@jkc0le) reported 29 minutes ago

  @krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Garry Howard (@GarryHowark0k) reported 32 minutes ago

  @IvFisk @krakenfx @krakensupport They won’t even ******* say ****. They scamming people

• 
  Maryvale (@PhxRasta) reported 33 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  stupidtrader (@lostinthechart) reported 35 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  J (@jkc0le) reported 35 minutes ago

  @krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase

• 
  ldceli (@ldceli) reported 36 minutes ago

  @krakenfx can't withdraw my money from kraken, impossible to contact any human i'm constantly directed toward useless AI or FAQ, is there a human on this account that can help?

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 40 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  Scamcoin (@ScamcoinSPL) reported 42 minutes ago

  @krakenfx welcome to the customer support dimension

• 
  linktopher11 (@VTLink) reported 46 minutes ago

  @krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me

• 
  Stephane Clousier (@joselpatriota) reported 46 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  freedom (@theguardian1988) reported 48 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  SONEGO⚡️ (@juliano_sonego) reported 48 minutes ago

  @krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks

• 
  Izulisen (@Izulise) reported 50 minutes ago

  @krakensupport @KrakenSupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently. I had call on web and email but no answer..

• 
  Matej (@matejbusic) reported 52 minutes ago

  @krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me

• 
  Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported 54 minutes ago

  Retail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.

• 
  stupidtrader (@lostinthechart) reported 54 minutes ago

  @matejbusic @krakenfx @krakensupport Its not legal for sure, sad thing with such things is that legal actions require you to put up lots of capital and will still take over a year before anything will happen. But Kraken lost my trust for sure, they only have AIs as customer service who cant even properly read

• 
  freedom (@theguardian1988) reported 57 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  SONEGO⚡️ (@juliano_sonego) reported 60 minutes ago

  @krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks