Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (58%)
- Transactions (17%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valence
|
Mobile App | 4 days ago |
 Stockholm
|
Mobile App | 13 days ago |
 Province de Liège
|
Mobile App | 26 days ago |
 Mannheim
|
Mobile App | 26 days ago |
|
Paris
|
Mobile App | 26 days ago |
|
L’Étrat
|
Login | 26 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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linktopher11 (@VTLink) reportedDay 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.
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The Real Okiemute of Portharcourt (@thoniateez) reported@FIFAWorldCup @krakenfx Today we support Canada!!!!
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𝙿𝚁𝙴𝙲𝐄𝐘𝐄𝚂𝙴 𝚂𝐄𝐘𝐄𝙶𝙷𝚃 (@_Precise_Sight_) reported@krakenfx btc will go down
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olivemybestlife (@IamMrOlive) reported@krakensupport worst support ever ! Waiting three weeks on Priority ticket!
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Sacha (@SachaXRP) reported@krakensupport actually stuck on verify identity step since 24hours here, i'm on both computer and my phone i can't load the verify page fully bugged. wtf ?
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leogarbarino (@leogarbarino1) reported@krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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linktopher11 (@VTLink) reportedI don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say
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FTF 📜 (@XSpark10) reported@inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!
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nuria var (@AdrianoGenghi) reported@krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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leogarbarino (@leogarbarino1) reported@DavidLRipley @GovPritzker Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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Soblin (@Soblin07) reported@star_okx Europeans who use #Binance, Please withdraw your funds from Binance and deposit them on other exchanges such as @krakenfx $DOG Army support the one that values transparency, compliance, and fair treatment of all projects and communities!!!
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ohhghetto (@ohhghettoo) reported@Krak can easily takeover any banking branch in the UK single handed banks are already closing down or being forced to adopt crypto , just use @krakenfx
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Pdxgtr (@Pdxgtr_35) reported@krakenlistings @krakenfx @CantonNetwork You guys need to implement a Dual price alert option for stuff so if it goes up to $430 like monero just did I can set an alert for that. And if it drops to 275 I can set an alternate alert for that. Please help with this. Just missed out on a huge profit opportunity there
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Stacy Muur (@stacy_muur) reportedI’ve been looking more into Aavenomics 3.0, and imo this is one of the more important tokenomics updates in DeFi right now. They are trying to make $AAVE less of a passive governance token and more of the asset that sits at the center of the protocol’s economics. That matters because @aave already has the hard part working with things like real lending activity, GHO, institutional products, and now a bigger push toward RWAs and V4. Aavenomics 3.0 takes that a step further by moving buybacks to become more automatic and built into the system, instead of being something a committee manually decides each time. Also, Aave reportedly pushed back on a discounted 15% stake sale to @krakenfx at a $385M valuation, which IMO shows the team does not want Aave valued like some cheap DeFi asset. Pretty cool, ngl. Anyways, there is also V4, which pushes Aave toward tokenized stocks and securities lending, a market estimated around $4.6T. So I think the bigger idea is pretty simple. Buybacks can strengthen the $AAVE value-accrual story, while V4 expands the market Aave can go after. That’s why I think Aavenomics 3.0 is interesting. Because the protocol already has real usage + revenue, and now the focus seems to be on making sure more of that economic activity actually connects back to $AAVE.
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LionessX ₿🦁👠 (@LionessOnX) reported@krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!
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J (@jkc0le) reported@krakensupport @Tradermayne wanna help a dude out with your partner?
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Juicy Juicy (@Juicyjuicyart) reported@krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.
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Howard Brown (@BigDog0601) reported@DanielPerusAO @krakensupport Are you able to finally get some help because I’m having the same issue
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AO Daniel (@iamaodaniel) reported@krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh
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Anna (@BlondeTexan71) reported@krakenfx Do you have a customer service email
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🇸🇿Lucky Nhlanhla Ma🇸🇿 (@LuckyNh9879) reported@FabrizioRomano @krakenfx Please write down the names of the countries, as we can't be expected to know all the flags!
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Randall (@BryanSpaulding7) reported@krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email
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Bitcoin Bull 🟠 ∞/21M (@BITCOIN_OR_HFSP) reported@JamesClips22 @krakenfx I’ve withdrawn multi 7 figures from Kraken. Only problem I’ve ever had with them is the annoying Travel Rule when depositing large amounts in Bitcoin. Takes a few hrs and they release the deposit.
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保护安琪拉的狄仁杰 (@angmuzik11) reported@krakensupport Ticket #21797210. Kraken’s official Chinese Telegram support told me receiving funds from any crypto wallet/platform was permitted. After an HTX/Huobi-related USDC deposit, my verified account was restricted and I was told to apply for a BVI Specific Licence. I have submitted SOF and licence materials. Please escalate to compliance/sanctions.
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Maskripto (@fypdonk) reported@rednasyeah @krakensupport me too, same issue bro
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apollo440 (@0xApollo440) reportedKraken paid $600 million for Reap while its OCC charter sits in a queue. It doesn't need Reap to trade coins. It needs Reap to move dollars, issue cards, and settle stablecoin payments the moment the charter clears. The exchange was always the front door. The back office is where the money sits. $600 million is the price of skipping the build, paid while the regulator still hasn't answered. @krakenfx doesn't want to fight banks. It wants to be one.
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Samson (@hybrid_1989) reported@DaniyalAjdadi @krakenfx Will the support ERC20 and the current version of will the old format be automatically be migrated?
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J (@jkc0le) reported@krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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7EHVEN (@SammyKibisu) reported@albert_blur @FabrizioRomano @krakenfx Its hard to believe this **** is all scripted but it is