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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
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Website (33%)
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Login (33%)
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Mobile App (20%)
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Transactions (13%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Aschaffenburg |
Login | |
 Rio de Janeiro |
Transactions | |
| Munich |
Login | |
 Ealing |
Mobile App | |
 Zaragoza |
Mobile App | |
| Barcelona |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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GabrielMiles
(@GabrielMilesQb) reported
@pone813863 @krakenfx Kraken Digital Asset Exchange The customer service is TERRIBLE for low end clients. No human unless you are what Kraken consider "high end". They closed my account with no reason. Now they will not send my Settled crypto in which I purchased and paid fees. They are try to get me to sell and take usd which will charge a fee. DONT USE KRAKEN
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woods.ai
(@robw00ds) reported
Honestly, no better exchange to cash out to your bank than with @krakenfx hands down the best imo.
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𝕊𝕡𝕣𝕚𝕥𝕖
(@0xSprite_) reported
@zaimiriQ @krakenfx that's brutal, six months for kraken support? you think they'll ever fix it?
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CSPC
(@Shockwave7791) reported
@krakenfx just got hacked. Hiw do i contact customer support????
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Theomars
(@Theomars_eth) reported
@krakensupport and @krakenfx are scammers, I made a deposit to an unsupported network years ago and they promised to credit to my account once the network is ready. Now they support the network but refuse to honor their word. BEWARE!
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𝓢𝓸𝓯𝓲𝓪 (✧ᴗ✧)
(@SofiaCryptoVibe) reported
@zaimiriQ @krakenfx kraken support dragging on? switch to binance for faster recovery next time
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Nicholas McCowen
(@mc3475) reported
@trader1sz @krakenfx If they don't, they should. Also make it out of the stress ball material. Crypto going down, pump your Kraken for relief.
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Sam Invest
(@SamInvest3) reported
@krakensupport Real time response isn't real time support in my opinion. prove me wrong, ticket 19189410
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kira quill
(@QuilCraftedWord) reported
@zaimiriQ @krakenfx Reality of most of this big project They have the worst customer service
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Dima Twit
(@iamdimatwit) reported
@zaimiriQ @krakenfx six months waiting for a mistaken transfer is unacceptable, Kraken's support clearly needs to improve
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👑 LEDION 👑
(@uDeGenere) reported
@SheikDjo360 @krakenfx Talk with support from kraken app or web
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GabrielMiles
(@GabrielMilesQb) reported
@krakenfx Kraken Digital Asset Exchange The customer service is TERRIBLE for low end clients. No human unless you are what Kraken consider "high end". They closed my account with no reason. Now they will not send my Settled crypto in which I purchased and paid fees. They are try to get me to sell and take usd which will charge a fee. DONT USE KRAKEN
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GabrielMiles
(@GabrielMilesQb) reported
@krakenfx Kraken Digital Asset Exchange The customer service is TERRIBLE for low end clients. No human unless you are what Kraken consider "high end". They closed my account with no reason. Now they will not send my Settled crypto in which I purchased and paid fees. They are try to get me to sell and take usd which will charge a fee. DONT USE KRAKEN
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Nathan
(@0xxNathan) reported
@zaimiriQ @krakenfx It seems that US CEX are bad at customer support.
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ragebait
(@ragebaitverse) reported
@krakenfx that **** ugly
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初心.
(@davityd2631) reported
@krakenfx @AlloraNetwork self-improving AI sounds dope but that site warning lowkey has me trippin… gonna wait til I’m on home Wi-Fi to sign up tho
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Sol Kanat
(@kozmonat) reported
@krakenfx @AlloraNetwork They did not distribute the tokens that should have been distributed to the community. They've been using people for 1.5 years. The community is very angry. They said they would fix it, but their real intention is to prevent FUD. I didn't receive a reward, so why should I buy?
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Dash
(@NotEnoughDash) reported
@zaimiriQ @krakenfx 5000+$ 💀 It's a pity that they don't take your problem seriously. I'm really hurt.
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zaimiri ✏️
(@zaimiriQ) reported
@krakensupport You guys have been saying that for the last 6 months. I've sent my case over many times already. You are only replying here to "look good" but then you won't actually help.
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W.H Fowler
(@WHFowlerSons) reported
@zaimiriQ @krakenfx Unacceptable. Public pressure and documented tickets usually move things. Keep tagging support and regulators until they act
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Forked Femme
(@ForkedFemme) reported
@zaimiriQ @krakenfx how will kraken resolve this issue for you now that so much time has passed?
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Zamza Salim
(@Autosultan_team) reported
@renksieth @krakenfx @injective that injective support tho, its like bridging worlds for real
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Sam Invest
(@SamInvest3) reported
@krakenfx Hello, my ZECs are blocked, I can neither sell it nor withdraw it. It’s been two weeks since I started contacting your customer. Could you please do something about it?
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Investor Bren 🎒
(@InvestorBren) reported
Very disappointed in @krakenfx . I used their convenient 'convert' tool to swap BTC to EUR (a standard trading pair), EUR to ETH and then all ETH to EUR All pairs have plenty of liquidity, depth and a small spread (according to public data). These 3 transactions, in less than 1min time, costed over 5% of the total. And although there are direct EUR trading pairs, I paid 1.02EUR per 1EUR. Turns out they are just as shameless as @cryptocom Looking back, the swap spread between purchase and sale of ETH/EUR was a 100€ difference per ETH (4s time between, 3k vs 2.9k per ETH). Which doesn't align at all with the spread and order book depth on the EUR/ETH pair. By default they raise fees if you use the convert tool to 1% with no suggestion to move to the pro environment for higher amounts which will save you 90% in fees. And clearly a better spread, although it's the same exchange. It's impossible to see it any other way: it's very deliberate and by design to cash out shamelessly on users who prefer a simple interface. I'm really embarrassed that I've supported @krakenfx for all these years and suggested it to people around me for it's trustworthiness, security and convenience.
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Forex
(@ForexGran) reported
@krakenfx @AlloraNetwork Be cautious of potential issues
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R9
(@wkramer75) reported
@krakensupport need help with a transaction still not received. Every week i have problems w you
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ImTafi
(@ImTafi1998) reported
@krakensupport I closed this order after the snapshot time of 11:59 PM (UTC) on November 9, which corresponds to 6:59 AM (GMT+7) on November 10, local time in Vietnam, but I was not considered for the airdrop. I sincerely hope to receive your support on this matter. My ID: AA79 N84G ITFW V7HY
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Jason Smallheer
(@jsmallheer) reported
@donjuan_eth @krakenfx Don't pay for help message @Recovery_techX to explain what to do
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GabrielMiles
(@GabrielMilesQb) reported
@krakenfx Kraken Digital Asset Exchange The customer service is TERRIBLE for low end clients. No human unless you are what Kraken consider "high end". They closed my account with no reason. Now they will not send my Settled crypto in which I purchased and paid fees. They are try to get me to sell and take usd which will charge a fee. DONT USE KRAKENKraken Digital Asset Exchange The customer service is TERRIBLE for low end clients. No human unless you are what Kraken consider "high end". They closed my account with no reason. Now they will not send my Settled crypto in which I purchased and paid fees. They are try to get me to sell and take usd which will charge a fee. DONT USE KRAKEN
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Nota
(@notadegen_) reported
@Dagnum_PI @krakenfx I used to **** w $DAG but years have shown it will do nothing.. 65 million dollar marketcap, there are hundreds of Memecoins with higher MC and this is a Layer Zero used by DOJ?!?