Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	18 days ago
Bordeaux	Transfer	18 days ago
Valence	Mobile App	2 months ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Web3 News Wire (@Web3newswire) reported 3 minutes ago

  @custodiabank fight for Fed access just hit the Supreme Court. The Blockchain Association is backing the challenge, arguing regional Fed banks shouldn't have unchecked power to debank "disfavored" industries. Custodia's been fighting since 2020. @krakenfx already got a limited version approved in March. #Crypto #Banking #Regulation

• 
  BraveX (@BraveX_DeFi) reported 4 minutes ago

  @krakenfx Respond to my messages or your support chat

• 
  𝙋𝙐𝙇⭕𝙆 🍌 (@Cpulok) reported 8 minutes ago

  @Jessdotfun @injective @krakenfx Direct USDC access removes the extra step

• 
  CHAN11 (@chanchullo112) reported 9 minutes ago

  @krakenfx Finde out who sent it by error and send it back....

• 
  Alex McFarlane (@flipdazed) reported 9 minutes ago

  @krakenfx @itsgleninnit Two have **** hair.

• 
  king (@Kingisanoob) reported 10 minutes ago

  @atitty_ @krakenfx solve this issue man

• 
  Satalink (@_satalink) reported 17 minutes ago

  @krakensupport That screenshot is from an email I received from the chatbot. Although it says it is keeping the ticket open, it actually gets "CLOSED FOR COMMENT" which in return marks the issue status as "CLOSED" on my support page activities screen.

• 
  Mide (@midedotsol) reported 18 minutes ago

  @atitty_ @krakenfx They should fix it frfr.

• 
  Michael Velasquez (@MichaelAvelasq) reported 21 minutes ago

  @krakenfx Pay for a bigger tombstone at my sons grave site

• 
  Salty Sherry (@SaltySheriKoko) reported 24 minutes ago

  @AdamZie51311303 @krakensupport Adam, don’t use any Kraken help here. I was scammed by the help. And whatever you do, don’t give out your seed phrase. They will get you to do it thinking they are helping.

• 
  Bill McCann Crypto Expert (@BillMcCanne8n) reported 30 minutes ago

  Investor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.

• 
  Don’t Buy Coins (@BuyTheNetwork) reported 31 minutes ago

  @FreeThinkerInc @OKXHelpDesk @krakenfx Wow. I hope it does not come to that. I can’t imaging waiting 9+ days for an “instant transfer”. That is obscene. Not even brick and mortar banks do that. Wonder if OKX is experiencing serious problems with their systems. Doesn’t make me want to trust them.

• 
  Chopper (@oj4xgbiujz5v) reported 31 minutes ago

  @krakenfx Contact support

• 
  Frank Willburg (@FrankWillburg) reported 32 minutes ago

  @krakenfx Y can’t I withdraw pls fix it

• 
  J. Allos (@amcgrk) reported 34 minutes ago

  @andreijikh @krakenfx Not a good sign for Kraken. I’m not @andreijikh so I doubt I’d get the same service. Sadly.

• 
  𝕭𝖎𝖌𝕱𝖔𝖔𝖙 (@SasquatchTrails) reported 34 minutes ago

  @krakenfx Swap that useless **** for sol.

• 
  Heafro (@Heafro_) reported 36 minutes ago

  @krakenfx Sell it get ******** out of crypto forever

• 
  Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported 37 minutes ago

  @bnb_girl1 Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.

• 
  Professor Satoshi.🕯️ (@satoshiheist) reported 46 minutes ago

  @krakenfx @krakensupport I didn't charge you for my time or expertise from my days at Deribit and ByBit but the rate for the 4 hours is $20,000 per hour. Not only did I help you guys but I organized a set of options traders each with 5-10yrs experience to also help you guys. You can pay in @fuegonft as I accept that as payment.

• 
  1 7 (@twothousand0017) reported 49 minutes ago

  @krakensupport @krakensupport my wallet got withdrawal disabled and I have my savings in there please help enable my wallet for withdrawal

• 
  Aalcee (@AlDas1405) reported 49 minutes ago

  Most companies treat impersonation as a user-education problem: “Watch out for scams.” “Check the URL.” “Never share your password.” But users will always make mistakes. @krakenfx is taking a different route. If someone calls saying they’re from Kraken, users can now check inside the app if the call is actually from them. They can even challenge the caller with a one-time code. It flips the responsibility. Instead of expecting users to figure out who’s fake, just give them a way to check who’s real. Much better than another “stay vigilant” warning.

• 
  Anastasia Slunkova (@anastasiafinds) reported 52 minutes ago

  @krakenfx Escalate ticket 22244398 One week pending deposit, support does not respond

• 
  0x0B1Binomial (@0x0B1Binomial) reported 53 minutes ago

  @krakenfx Check where in the hell it came from, I don’t want those problems.

• 
  Ink Daily (@InkDailyTK) reported 54 minutes ago

  🔥 “Our motto at Kraken is: ‘Fix money & we fix the world.’” - @krakenfx CEO @arjunsethi 🤝 A new wave of tokenization is taking shape: Bringing stablecoins, equities and the dollar on-chain as White House finance, crypto and technology leaders discuss the future of American markets.

• 
  Professor Satoshi.🕯️ (@satoshiheist) reported 58 minutes ago

  After helping Kraken team directly with their UX/UI for 4 hours on their options product they thank me by putting my account in reduce only mode since I am travelling abroad from my home city which is New York City. Now that my account is in reduce only mode I am trying to reduce and am being blocked from doing the very action they restricted me to. There is NO SUPPORT at all. Only robots that go into loops. @krakenfx @krakenpro fix this now.

• 
  JRDAN17 (@JRDANy0) reported 59 minutes ago

  @krakenfx scammers? To desposit its instantly, to withdraw you **** all? 7 days im waiting my withdraw?!!!?

• 
  Salty Sherry (@SaltySheriKoko) reported 59 minutes ago

  @Timmcgrew91 @caniok1111 @krakensupport Don’t even try to get help here. They are scammers. My Kraken funds were held for 90 days. I got scammed trying to fix it

• 
  BTCBOBK (@KMANGTR) reported 1 hour ago

  @krakenfx Sell that dog ****

• 
  Delvyo Chieque (@delvyo_chieque) reported 1 hour ago

  hi @krakensupport , it’s been 17 days since my deposit went missing and I'm still waiting for a update regarding my refund. Could you please check Ticket #21974910 and help me resolve this as soon as possible? Thank you for your support.

• 
  Md Sujon (@divnomiz19) reported 1 hour ago

  I’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak