Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	14 days ago
Bordeaux	Transfer	14 days ago
Valence	Mobile App	1 month ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stoneundead (@Stoneundead228) reported 5 minutes ago

  @KrakenSupport @krakenfx My verification is stuck, and my funds are currently held. Regular support is not responding to my tickets. Please help me escalate this issue and look into my case. Ticket ID: 21620757 Public Account ID: AA16 N84G QSP6 KTOY

• 
  GIGA PUG (@bobxa4) reported 10 minutes ago

  @krakenfx I’m buying the car I wanted, please help.

• 
  YHWH is KING #KASPA (@StAnSaHa89) reported 10 minutes ago

  @krakenfx help my colombian people :( rebuild

• 
  Ion (@Ionidus) reported 13 minutes ago

  @krakenfx Jesus christ guys. It's been years and you still cannot produce descriptive error/exception messages? Withdrawing has become a ******* ordeal with you. Withdrawals with a total below the available balance keeps failing, and you can't even output anything explaining it.

• 
  CoinChalk 📚 (@Almajeerlearn) reported 16 minutes ago

  That “crypto support” caller might be a scammer. 📞 Scammers can impersonate exchange support to steal your account or funds. @krakenfx now lets users verify support calls inside the app. 🔐 Source: Kraken CoinChalk.

• 
  Kim | 🐬TermMax (@destinydou_) reported 18 minutes ago

  @OKcrpt @injective @krakenfx direct USDC support boosts Injective’s usability

• 
  Chef Pump (@Sp1cytrenches) reported 19 minutes ago

  I really hate the @krakenfx app. Wtf is this man. It’s not 2018 anymore is it.

• 
  Salty Sherry (@SaltySheriKoko) reported 20 minutes ago

  @CaptainSteven52 @krakensupport They don’t respond to any of my holds. Terrible company. They are taking advantage of AML laws to lock funds just because (suspected scams). First it said a 5 day review. Now it’s 90 days. Just so they can use my assets.

• 
  Jiyuu (@jiyuuftw) reported 20 minutes ago

  @krakenfx Yeah, sure. You try to withdraw BTC, you decide that it is review time. I talk to your "support" which is a bot, it says that my options are to close the transaction, OR WAIT 5 BUSINESS DAYS FOR AN EMAIL??!!

• 
  Paul Mulford (@PaulMulfor53198) reported 25 minutes ago

  @krakensupport IM BEING DRIVEN NUTS ... trying to sign in on my lap top , wont accept the 2fa code from the authenticator app on my phone. please help restore my sanity 🙏

• 
  The Node Network (@TheNode_Network) reported 28 minutes ago

  @krakensupport @toledanogonzalo No customer support via X is sketchy at best

• 
  Mohamed Hassanein (@Hassanein_Labs) reported 29 minutes ago

  @krakenfx @WilliamsF1 I opened an account on Kraken about a year and a half ago and until now I have not been accepted because of the face photography, and the problem is that there is no option to photograph the face again, I contacted support but to no avail, I do not see the option to try again.

• 
  TOR (@TOR_WEB3) reported 35 minutes ago

  @krakenfx @meshpay A direct destination protocol removes a whole class of address-copy errors from the deposit flow, if wallet naming and network detection stay reliable at scale.

• 
  Disdat (@gidrykhalil83) reported 37 minutes ago

  @CryptoEmpressX @krakenfx @krakenpro He is trying to suck u in. He will farm ******** out of it u will not even know it happened . GOSSIPATOR and crytp ro is a embarrassment to crypto

• 
  Crypto Forest (@CryptoForest_X) reported 40 minutes ago

  @krakenfx Hi, Is the card service available in Bangladesh?

• 
  BTCBOBK (@KMANGTR) reported 40 minutes ago

  @krakenfx Sell that dog ****

• 
  Xavier Xemard (@toledanogonzalo) reported 41 minutes ago

  @derf_liw @krakensupport Hi! 👋 Let me know if you need any help. I’m here to support you.

• 
  Mernsour Verlarrervey (zetarium) | ETHGas ⛽ (@Mernsour345) reported 41 minutes ago

  @krakensupport Please I can't login to my exchanger account kraken

• 
  GodAir (@dang_duytan) reported 42 minutes ago

  @RJShahinMahmud1 @krakenfx Interesting to see the exchange migration support.

• 
  0x0B1Binomial (@0x0B1Binomial) reported 42 minutes ago

  @krakenfx Check where in the hell it came from, I don’t want those problems.

• 
  1 7 (@twothousand0017) reported 43 minutes ago

  @krakensupport @krakensupport my wallet got withdrawal disabled and I have my savings in there please help enable my wallet for withdrawal

• 
  Ƀ Chris (@CryptoChrisG) reported 43 minutes ago

  @krakenfx @Tradermayne It’s garbage amateur hour with limited features. Doesn’t even match what kraken offers

• 
  Afan Aziz (@afanazizoutbind) reported 44 minutes ago

  DAY 10. STILL NOTHING. 10 days since @krakenfx blocked my funds. 5 days since a human finally responded and said my case was being escalated to a specialized team and still zero actual resolution. No access to my funds. Just another generic “we received your request” email.

• 
  Mr Ray (@raymeboy22) reported 46 minutes ago

  @krakenfx Go to homeles but things for them, and go the hospital pay people that can't afford to pay there bills, build a house for God , finally help the needs.

• 
  Andrei Jikh (@andreijikh) reported 49 minutes ago

  @krakenfx Do you guys still have a support team? Emailed about login issues (Ticket # 22119051) in July, no one got back to me.

• 
  J. Allos (@amcgrk) reported 55 minutes ago

  @andreijikh @krakenfx Not a good sign for Kraken. I’m not @andreijikh so I doubt I’d get the same service. Sadly.

• 
  0xRebazMurad (@0xRebazMurad) reported 56 minutes ago

  @krakensupport @krakensupport Please urgently review my unresolved support case (ticket 22121365). My account remains restricted and I have been unable to access my funds for more than 5 business days without a substantive response. Please escalate this case to the appropriate team

• 
  Xavier Xemard (@toledanogonzalo) reported 58 minutes ago

  @MarcMas3677809 @krakensupport Hi! 👋 Let me know if you need any help. I’m here to support you.

• 
  Pupurito (@Khodepoopoo) reported 1 hour ago

  @MostDefinitely6 @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro plz

• 
  Cryptoslshy (@cryptoslshy) reported 1 hour ago

  @krakensupport App is still buggy for me. Delayed and slow. Signed out and signed back in and its actually stuck signing me in. Web version also doesnt show full account - are you sure the maintenance is comolete?