Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	8 days ago
Mannheim	Mobile App	8 days ago
Paris	Mobile App	8 days ago
L’Étrat	Login	8 days ago
Paris	Mobile App	8 days ago
City of Brussels	Transactions	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  levoleverage (@levoleverage) reported 56 seconds ago

  @krakenfx it's time for HYPE main net support

• 
  Cypto Montana (@HTX_Web3) reported 1 minute ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  J (@jkc0le) reported 2 minutes ago

  @krakensupport @Tradermayne wanna help a dude out with your partner?

• 
  Mr Market (@dogreadsnews) reported 2 minutes ago

  @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

• 
  Pdxgtr (@Pdxgtr_35) reported 3 minutes ago

  @krakenlistings @krakenfx @CantonNetwork You guys need to implement a Dual price alert option for stuff so if it goes up to $430 like monero just did I can set an alert for that. And if it drops to 275 I can set an alternate alert for that. Please help with this. Just missed out on a huge profit opportunity there

• 
  nuria var (@AdrianoGenghi) reported 7 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Claude (@claudedonze) reported 9 minutes ago

  can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

• 
  Ray (@primeray333) reported 12 minutes ago

  @Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.

• 
  Towards Blissful Moments (@CalmnessWithin) reported 14 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  toby or not toby (@talgya) reported 19 minutes ago

  @krakensupport so who gets access to it?

• 
  J (@jkc0le) reported 22 minutes ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Maskripto (@fypdonk) reported 23 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  Stephane Clousier (@joselpatriota) reported 25 minutes ago

  @gfl123151 @krakensupport Hello there have you fix issue?

• 
  BSCN (@BSCNews) reported 26 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  dafusia (@dafusiamusic) reported 29 minutes ago

  @krakensupport .@krakensupport @krakenfx There is no ground for KRAKEN to hold a customer's money hostage FOR 37 HOURS. THIS WAS NOT A WIRE TRANSFER- IT was SIMPLE INTERAC ETRANSFER. THIS IS UNACCEPTABLE AND WILL BE REPORTED TO THE MEDIA IF I DONT RECEIVE A RESOLUTION AT ONCE.

• 
  Gurpreet (@Gurixkailey) reported 31 minutes ago

  @krakenfx i need help i transfer my funds coin base to kraken but sill dis not received yet

• 
  Pathfinding in AI&Crypto (@Pathfinding_AI) reported 32 minutes ago

  @krakenfx opened access to a tokenized IPO, while the market is looking at @SpaceX with a $1.75 trillion valuation and a $75 billion IPO plan. In the announcement, the exchange did not name the company, but on June 5 Reuters reported: SpaceX is closed to the PRC and Hong Kong, and Bloomberg reported that applications from there were ordered to be rejected. 🧐 Tokenized IPO - this is participation in a placement through a token inside a crypto exchange. Like an electronic ticket: you submit an application in advance, and on the day of the IPO you receive xStock at the placement price. How does it work? • On @xStocksFi, the token is backed by a share 1:1, but without voting rights. • The scale is already big: in the first year, xStocks gave $30+ billion in volume and 125,000+ unique holders. On May 23, the SEC had already slowed down the innovation exemption for tokenized stocks, but the market is still moving forward. For the user, this is a chance to get into an IPO not through a fund for the chosen ones, but directly through crypto. But geo-restrictions have not gone anywhere, and xStock is weaker in rights than an ordinary share. Tokenization is breaking the fence around IPOs.📝

• 
  Ink Hub 🫟 (@InkHubHQ_) reported 32 minutes ago

  @krakenfx This is huge! Finally retail gets real IPO access 🚀

• 
  Aflyon Thewall (@Aflyon_Thewall) reported 37 minutes ago

  @krakensupport All my other apps are working

• 
  symbiotic (@00000sol0) reported 40 minutes ago

  @heiliuliu03 @tayvano_ @krakensupport please fix

• 
  Karle 𝚣𝚎 𝚃𝚛𝚘𝚕𝚕 (@kryptokarle) reported 42 minutes ago

  Hey @krakenfx, a friend of mine just inherited a yuuuge chunk of moneyz. He is a loyal customer and is going to put most of it in eth, sol and sui. He also wants to buy some solana:5UUH9RTDiSpq6HKS6bp4NdU9PNJpXRXuiw6ShBTBhgH2 but can’t on your Exchange. So, wen Troll on Kraken?

• 
  Stephane Clousier (@joselpatriota) reported 43 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  Evya East (@Freshya7f) reported 45 minutes ago

  @krakensupport It's good now I had to wait a couple hours after deleting the app for it to start working again I still don't know what the issue was but it insisted that I updated every time I tried to log in I followed the prompt but it still wouldn't let me in but so far so good at the moment

• 
  Ray (@primeray333) reported 45 minutes ago

  @krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.

• 
  Juicy Juicy (@Juicyjuicyart) reported 49 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  Hurricane (@Hurricanelye) reported 49 minutes ago

  @krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?

• 
  Matej (@matejbusic) reported 52 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  Crypto Shark Trading (@cryptoshark0x) reported 54 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Please help I have already deleted the cache, reinstalled the app and now I cannot even log in after having reinstalled the app on android. Could you please help or tell us what is going on currently?

• 
  Matej (@matejbusic) reported 55 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  RAVEN ♣️ (@Rvn_net) reported 58 minutes ago

  @krakenfx I don't know if it's my device or you, but I can't seem to use your app for a while now.. Care to fix?