Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (36%)
- Login (29%)
- Transactions (21%)
- Website (7%)
- Transfer (7%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Province de Liège
|
Mobile App | 4 days ago |
 Mannheim
|
Mobile App | 4 days ago |
 Paris
|
Mobile App | 5 days ago |
|
L’Étrat
|
Login | 5 days ago |
|
Paris
|
Mobile App | 5 days ago |
|
City of Brussels
|
Transactions | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Thurman (@Bthurmy) reported@karpuzmining @coinbase Had the same issue and I switched to @krakenfx
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Matej (@matejbusic) reported@krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...
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zierl (@ShenQuant) reported@krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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boone (@BooneW) reportedDespite having an KYC'd account for years and withdrawing crypto two months ago, @krakenfx is now holding my coins hostage pending a biometric face scan. The funds obviously came from my KYC'd bank account. This is bullshit Release my coins, Kraken I like you guys, but if you don't fix this you've lost me as a customer
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J (@jkc0le) reported@krakensupport Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport
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.... (@lullalelomera) reported@krakenfx No support 2 days now my money blocked nobody reply
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Ray (@primeray333) reported@Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.
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viralhysteria (@ivenyulfgrevn) reportedwhy ******** have i been waiting nearly an hour for you to process a god damn arbitrum tx @krakenfx
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Gurpreet (@Gurixkailey) reported@krakenfx i need help i transfer my funds coin base to kraken but sill dis not received yet
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Phillipi Castro (@phillipicastro) reported@krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account
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.... (@lullalelomera) reported@krakenfx i am still waiting for my account to unblock i need money urgent...stop posting on x and fix my account please.
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KT (@21500Karan) reported@krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.
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Deplorable A (@Crimson_n_Cream) reported@krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??
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zierl (@ShenQuant) reported@krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?
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stupidtrader (@lostinthechart) reported@krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall
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J (@jkc0le) reported@krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase
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Dawny (@0xDawny) reported@krakenfx lmao tokenized spacs still same old **** my tracker shows real on chain data not this crap
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Crypto Shark Trading (@cryptoshark0x) reported@CalmnessWithin @krakensupport Same issue on my side currently
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yasemin çelik (@nuktedan) reported@krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.
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CodeZen (@CodeZen_vx) reportedWhat's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport
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Vladyslav Ivanko - AI Driven UI/UX Designer (@IvankoDesign) reported@krakenfx recurring buys UX dies on one question: can you pause without canceling? change amount without restarting? "set and forget" feels broken if "modify" means "delete and recreate."
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Stephane Clousier (@joselpatriota) reported@RaccoonUnleash @krakensupport Have you fix issue?
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Patriotsounds (@patriotsounds) reported@BooneW @krakenfx @krakenfx c'mon. I'm your customer too. Why are you asking for this? Absolutely insane. Collecting data like this is dangerous, have you not heard of the wrench attacks from doxx'd people from data breaches?
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Muhammad sohaib (@Muhamma_dSohaib) reported@KrakenInsto @krakenfx @tempo Very bad service
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Maskripto (@fypdonk) reported@cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx
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Richard Clinnick (@Clinnick1) reported@FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?
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Dom (@dom_de_la_rose) reported@zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?
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Matej (@matejbusic) reportedHi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?
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.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭