Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (62%)
- Transactions (15%)
- Transfer (15%)
- Login (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 4 days ago |
|
Bordeaux
|
Transfer | 4 days ago |
|
Valence
|
Mobile App | 1 month ago |
 Stockholm
|
Mobile App | 1 month ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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AvaxGator | 🐊 Tech and Ballgame’s (@Avaxgator) reported@krakensupport @kator1313 Please don't go down the meme road. Please stick with rwa .
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RepairMiner.AI (@2710Maximus) reported@krakenfx Funny coming from a company that's been holding my money for 9 days. My account is under "Limited Services" my €220 is frozen, and after 5-6 follow-ups I've only received automated replies. No human support, no resolution. Is this really the level of service Kraken is proud of?
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HoRRiiBLe (@HoRRiiBLe1919) reported@tBushGaming @krakenfx I’m about to sell 50 just to help offset this tweet.
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0xRebazMurad (@0xRebazMurad) reported@krakensupport @krakensupport Please urgently review my unresolved support case (ticket 22121365). My account remains restricted and I have been unable to access my funds for more than 5 business days without a substantive response. Please escalate this case to the appropriate team
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Nicolas (@NFainstein) reported@krakensupport I sent WETH on Base to my Kraken deposit address. Your recovery policy covers unsupported tokens on compatible networks for a fee, but support keeps closing my ticket with no technical reason. 4-yr user, tokens sit at an address you control. Please escalate.
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BITCOIN BILL (@William07378284) reported@HawkCryptoTech @krakenfx @coinbase Its where they keep it that will then cause a problem
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stealthyshuriken 🐒🦧 (@stealthyshurik1) reported@krakenfx please fix your BRL funding rail. It only ever works half the time
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TraviSKrypto (@traviSKrypto) reported@metalsofficial @krakenfx Access to uranium just got wider
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Cody (@iLikeSlowCars) reported@coinbase @CoinbaseSupport what’s up with Coinbase and lack of ability to have a linked bank account without issues. It’s either it drops the account weekly or tells me “insufficient funds” on daily buys when that’s not the case. Does @krakenfx have this problem too?
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Nilanjan Sen (@nilanjan) reported@krakensupport My ACH withdrawal is pending for 10days. Can someone help on this. Really frustrating and would like to close my account and move to another exchange.
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zapzap (@zapzupzep) reported@pedma7 @krakenfx Was about to switch to kraken but their UI was too unintuitive. Anyway I turned my back to crypto so that problem fixed itself
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NakaSompo (@NakaSompo) reportedDang it. Fingers are so clumsy. Accidentally opened my @krakenfx app, and fat-fingered my authenticator app and somehow entered my 6-digit login code. I was so flustered that I inadvertently went to my portfolio and clicked on Kaspa, and ended up SMASH buying another 10k $KAS. Don’t know how it happened.
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Theoretical Physicist (@Theo_Physic) reported@natsu91170 I have seen somewhere message from moonbeam support that #Kraken won't support GLMR migration, so I just sold mine just in case. But best to ask @krakensupport
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Wil Ro (@FixTheMoneyBTC) reported@krakenfx hello Kraken I'm need support to log into my account before I lose my account to the state. I need to speak to a person. I'm locked out and have little time to do this. Please help
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jimmy (@108gua) reported@krakensupport As a new user of your platform, I am extremely disappointed. I hope you can reverse this transaction, as it was accidental. Charging a 1% service fee for currency exchange of equal value is unacceptable to me.
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Nilanjan Sen (@nilanjan) reported@krakensupport Hi Team, my fund withdrawal request is pending for 20days. Can u help on this. @kra
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NoBullCrypto (@NoBullCryptoBen) reported@TheNode_Network @krakenfx I have never had this issue, once I sent CC without a memo attached, got it all back after a few hours, what a strange dilemma, has it been sorted?
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Grim 死神📿 (@ambassador_grim) reported@oxdeair @injective @krakenfx im down for injective
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Super Degen 💎 (@SuperDegen) reported@SolanaFloor @krakenfx @ideyquickvex Kraken doubling down on B2B infrastructure! Magic Labs onboarding tech is top tier
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Angel (@YojadKang) reported@blaack_mambaa $ANYONE isn’t listed on @krakenfx they announced a listing late last year and then it never happened and they deleted the post, since that moment it’s been down only, over 90% drop since then and they ignore any questions to why the listing didn’t happen @AnyoneFDN
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Monerica (@MonericaProject) reported@BloodReaver @xenumonero @krakensupport We literally got an email about a 10 million dollar a day withdrawal limit after this “support” message and there’s no mention of Monero limits. Screenshots are not evidence. There’s no official post, email or URL about this.
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CC (@cde4gd) reported@krakensupport @nilanjan Your support process is terrible, I have been trying to change my email with your team for 4 weeks and nobody has responded back
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FutureObserver (@ernestobtc) reported@krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.
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Voluntaryist Minister (@GodIsVoluntary) reported@krakensupport Help us help you help us! What specific regulations need to change to make this unnecessary?
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Test&see (@chimankpaAnaeg1) reported@krakenfx How do I contact support center
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Hanakookie (@Hanakookie1) reported@jessebabies @krakenfx @coinbase If there is no regulation for it. They arent required to do it. Your choice is not to use them. Hence its really not your problem. Use a different exchange. I dont care how much BTC they have. Only what I have.
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Miles Dyson (@n3li5) reported@mwturetzky "Fix money and you fix the world." "We will fight so you can." Beautiful words from a company that froze my own money for days and won't even answer me. Verified account, 2,789 USDC stuck "pending", ticket #22022567 ignored. @krakenfx @krakensupport
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FutureObserver (@ernestobtc) reported@Nazzy881146861 @krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.
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mianma.ink (@quath93) reported@sparrowcaptain0 @krakenfx #ink deadchain, no user, #**** chain
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Larry Taylor (@Taylor5017Larry) reported@FixTheMoneyBTC @krakensupport You can talk to @SentinelIT1, support won't help you