Kraken status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Login (46%)
- Transactions (23%)
- Mobile App (15%)
- Website (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 L’Étrat
|
Login | 5 hours ago |
|
Paris
|
Mobile App | 6 hours ago |
 City of Brussels
|
Transactions | 6 days ago |
 Trenton
|
Mobile App | 15 days ago |
|
Paris
|
Transfer | 1 month ago |
 Toronto
|
Transactions | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
-
Dawny (@0xDawny) reported@krakenfx lmao tokenized spacs still same old **** my tracker shows real on chain data not this crap
-
boone (@BooneW) reportedDespite having an KYC'd account for years and withdrawing crypto two months ago, @krakenfx is now holding my coins hostage pending a biometric face scan. The funds obviously came from my KYC'd bank account. This is bullshit Release my coins, Kraken I like you guys, but if you don't fix this you've lost me as a customer
-
Kakegurui (@KakeguruiGenki) reported@krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)
-
Phoenix Green (@DecredSociety) reported@utxostudios @krakenfx Privacy that doesn't **** the chain every time a bug is found. This is why I Decred!
-
ldceli (@ldceli) reported@krakenfx can't withdraw my money from kraken, impossible to contact any human i'm constantly directed toward useless AI or FAQ, is there a human on this account that can help?
-
Lubinga Daniels Kironde (@LKironde64186) reported@FabrizioRomano @krakenfx @FIFAWorldCup All africans let us support mexico when playing SouthAfrica.
-
暴富小王子 (@jufacai8) reported@krakensupport Please solve my problem. Why is there no one to deal with it? The email is also a mechanical reply.
-
Jackyhood.eth | 📝 (@MechinePAN) reported@krakenpro WARNING to all traders: @krakenfx is holding my 100,000 USDC deposit with ZERO real communication, and now they even forced-closed my Ticket #21467245 as "RESOLVED" when nothing is fixed. Ignoring emails, sending vague responses, and shutting down complaints—your customer service is a total sham. I need a real manager to step in and release my funds NOW! @KrakenSupport
-
Garry Howard (@GarryHowark0k) reported@IvFisk @krakenfx @krakensupport They won’t even ******* say ****. They scamming people
-
Claude (@claudedonze) reportedcan't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here
-
Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reportedRetail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.
-
Cheryl (@Yinepu2025) reported@krakensupport Hey wtf where is the security on your notifications ? A notification on your phone pops up and click on it it opens your crypto ffs.
-
J (@jkc0le) reported@krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport
-
kean.peer (@KeanZkp2p) reported@BooneW @krakensupport lol they insta respond on twitter but then take 7-10 business days to respond in support gl my guy i wd everything from them ages ago
-
Degen hardy (@HardyDegen) reported@OpenEyesLoves @krakensupport Notify @Coin_RecoveryX on x, before it's too late, i had the same issue I wrote to them, mine has been resolved
-
Deplorable A (@Crimson_n_Cream) reported@krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??
-
Crypto Shark Trading (@cryptoshark0x) reported@krakensupport hello, I'm having issues with your app as it isn't loading. Please help I have already deleted the cache, reinstalled the app and now I cannot even log in after having reinstalled the app on android. Could you please help or tell us what is going on currently?
-
boone (@BooneW) reported@KeanZkp2p @krakensupport They said they're escalating the issue so we'll see
-
SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
-
Handa (@ananthanda) reported@krakensupport Thanks John - this feels human 🙏 Unfortunately we’ve had ticket numbers for days and filed internally from both of their Kraken accounts. I am happy to DM you ticket numbers (let me know). We’ve tried escalating with phone support several times and get no follow response.
-
Olatoye Michael (@michael_ola1804) reported@krakensupport Pls I can’t have access to message you directly! Can you give me third party or first send me a inbox pls
-
.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭
-
Bouty (@Bouty28679) reported@krakenfx STFU you lying piece of **** !!
-
Michael A Herington (@MichaelLocus) reported@krakenfx @coingecko Why cant I bit digibyte on your platform? Wtf
-
S (@LITLOOKK) reported@krakensupport you have restricted my account and not released my withdrawal! Please fix immediately I’m am fuming!!!
-
.... (@lullalelomera) reportedAnyone can help me get my account of @krakenfx unblock after card used its restricted for no reason and now no response from last 24 hours..any help is appreciated
-
Firdous Ahmad π (@Firdousdar786) reported@krakenfx @BitcoinMagazine Do you support gambling projects?
-
Luke Dunshea (@elldeeone) reported@brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).
-
Jelle Haandrikman 🇪🇺 / 🇺🇦 🇵🇸 🇨🇺 (@jhaand) reported@DaniMayakovski I doubt they even have the numbers right. A trillion dollars sounds a bit much. Or they're stealing personal wallets from Iranian citizens via centralised exchanges. Which would mean that @krakenfx and @binance would be in deep ****.
-
Garry Howard (@GarryHowark0k) reported@PAdogah64519 @krakensupport PLEASE STOP USING KRAKEN APP. THEY ARE SCAMMING PEOPLES MONEY. NY ACCOUNT SAYS ‘Access Limited for no reason and I MAKE A REPORT to the email and chat support. They still don’t give me my money. It’s the worst app ever. I wish people wake up.GIVE ME back my MONEY