Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (54%)
• Transactions (23%)
• Login (15%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	1 day ago
Stockholm	Mobile App	10 days ago
Province de Liège	Mobile App	23 days ago
Mannheim	Mobile App	23 days ago
Paris	Mobile App	23 days ago
L’Étrat	Login	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray (@primeray333) reported 12 minutes ago

  @krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.

• 
  Ribbitch (@ARibbitFromAfar) reported 15 minutes ago

  @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

• 
  leogarbarino (@leogarbarino1) reported 16 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Maskripto (@fypdonk) reported 18 minutes ago

  @rednasyeah @krakensupport me too, same issue bro

• 
  Artem Titov (@TitovArtem) reported 19 minutes ago

  @krakensupport it has been over an hour and both of my withdrawals are still on hold, while support has not responded. Why are my funds being held and when will these withdrawals be processed? This is XMN on Sui and USDC on Algorand.

• 
  levoleverage (@levoleverage) reported 20 minutes ago

  @krakenfx it's time for HYPE main net support

• 
  Kodark🃏 (@kodarkweb3) reported 23 minutes ago

  @Hodl_fm @krakenfx Regulation is the real catalyst. The products matter, but access matters more.

• 
  Ƀ Chris (@CryptoChrisG) reported 23 minutes ago

  @Kropotkin57 It’s like they’re battling for worst costumer support @krakenfx & @coinbase

• 
  Mr Market (@dogreadsnews) reported 25 minutes ago

  @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

• 
  Ray (@primeray333) reported 27 minutes ago

  @krakenfx After 10 days, Kraken is still the ONLY major exchange that hasn’t migrated $H to the new contract. Every other exchange has already converted and is trading. Kraken remains completely frozen with no timeline. They claimed it was a “Humanity gateway issue” — @KrakenFX .

• 
  IAMVEGASCHICK (@GOVhackersNmyPH) reported 31 minutes ago

  @krakenfx HACKERS TOOK OVER MY ACCOUNTnMY PHONE STOLE MY CRYPTO TOLD U GUYS&TRIED FILLING OUT FORM HACKERS BLOCKING ME FROM SENDING!KAI AI I NEED TO SPK W/HUMAN REP! DAMMIT I NEED HELP! NOV 2023 LAST TIME N MY ACCOUNT! WAS VEGASCHICKS@YAHOO THEN VEGASVANCITYGITYGIRL@aol took over

• 
  meme (@bet_aighth) reported 31 minutes ago

  I still haven’t receive any solutions And why don’t you have human costumer service @Krak @krakenfx @krakenpro AA32 N84G M6FS HI5A

• 
  MetallicusTDBN (@Metallicuscj) reported 35 minutes ago

  @primeray333 @krakenfx That’s terrible, have you being able to get it resolved? I encounter same issue.

• 
  freedom (@theguardian1988) reported 36 minutes ago

  @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 38 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  Ray (@primeray333) reported 39 minutes ago

  @krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.

• 
  Matej (@matejbusic) reported 40 minutes ago

  It's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  nuria var (@AdrianoGenghi) reported 41 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  DomainExpansion (@wdympon) reported 43 minutes ago

  @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

• 
  Pdxgtr (@Pdxgtr_35) reported 43 minutes ago

  @krakenlistings @krakenfx @CantonNetwork Help set up a two alert setting so I can set a high point alert and a low point alert for tokens please. I just missed a huge profit opportunity on monero cause of this. I could only set 1 alert, I need two. One for upper price and one for lower price points

• 
  Ray (@primeray333) reported 44 minutes ago

  @krakenpro @krakenfx @follis_ #krakenfx #krakensupport are you going to compensate me for locking $H I even have documentation that I was chatting with you and wanted to withdraw when it was at .60 cents, it’s in your support messages. There’s no issue with $H gateway, you locked h for 9 days purposely

• 
  Anna (@BlondeTexan71) reported 44 minutes ago

  @krakenfx Do you have a customer service email

• 
  Matrix589 (@ExpressClean1) reported 45 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Matej (@matejbusic) reported 45 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  Nitin Danak (@Nitkama) reported 47 minutes ago

  @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

• 
  leogarbarino (@leogarbarino1) reported 49 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Howard Brown (@BigDog0601) reported 50 minutes ago

  @PAdogah64519 @krakensupport Are you able to get help from kraken because I’m having the same issue

• 
  Ray (@primeray333) reported 51 minutes ago

  @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.

• 
  Deplorable A (@Crimson_n_Cream) reported 56 minutes ago

  @krakensupport I need help from official @krakensupport

• 
  Matej (@matejbusic) reported 57 minutes ago

  @krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me