Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	9 days ago
Bordeaux	Transfer	9 days ago
Valence	Mobile App	1 month ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Delvyo Chieque (@delvyo_chieque) reported 5 minutes ago

  hi @krakensupport , it’s been 17 days since my deposit went missing and I'm still waiting for a update regarding my refund. Could you please check Ticket #21974910 and help me resolve this as soon as possible? Thank you for your support.

• 
  derf.liw (@derf_liw) reported 8 minutes ago

  @krakensupport My account was restricted and I can’t even get any customer support. I need help and need to talk to a customer support. Thanks

• 
  XPixel (@xpixeladventure) reported 10 minutes ago

  Kraken might be the best crypto exchange in the market. Strong security record. Serious regulatory compliance. Transparent reserves. Competitive fees. Deep liquidity. No history of losing customer funds through an exchange hack. Binance offers more products. Coinbase is simpler. But when security, reliability and trust matter most, @krakenfx is hard to beat.

• 
  HoRRiiBLe (@HoRRiiBLe1919) reported 11 minutes ago

  @tBushGaming @krakenfx I’m about to sell 50 just to help offset this tweet.

• 
  Salty Sherry (@SaltySheriKoko) reported 11 minutes ago

  @CaptainSteven52 @krakensupport Steven, don’t try to get help here on X. I was scammed.

• 
  Derek (@Derek9o9) reported 13 minutes ago

  @krakensupport More customer service reps needed?

• 
  Nicolas (@NFainstein) reported 14 minutes ago

  @krakensupport I sent WETH on Base to my Kraken deposit address. Your recovery policy covers unsupported tokens on compatible networks for a fee, but support keeps closing my ticket with no technical reason. 4-yr user, tokens sit at an address you control. Please escalate.

• 
  nala🐈‍⬛ ྀི (@1xna0) reported 14 minutes ago

  @Cryptic_Web3 @krakenfx @Payward Tokenized stocks are going global. This could reshape how investors access markets

• 
  John T. Calloway (@Johntcalloway) reported 18 minutes ago

  Investor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.

• 
  Ian. K. Too (@IanKipc43248389) reported 19 minutes ago

  @krakensupport @elrobadv Recently I needed real help and guess what,you did nothing rather than send me along email …full of unfortunates

• 
  Dr.Hash“Wesley” (@CryptoApprenti1) reported 21 minutes ago

  Anyone can help ? No customer services ? @krakenfx @krakenpro @krakensupport

• 
  Miles Dyson (@n3li5) reported 25 minutes ago

  @krakenfx Fair warning on how this platform actually works: "the more you move, the more you're in" only applies to money going IN. Move it OUT and you win 5 days of "pending", 2,789 USDC frozen on a verified account, and a support ticket into the void. #22022567 @krakensupport

• 
  Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported 29 minutes ago

  @bnb_girl1 Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.

• 
  Hanakookie (@Hanakookie1) reported 30 minutes ago

  @jessebabies @krakenfx @coinbase If there is no regulation for it. They arent required to do it. Your choice is not to use them. Hence its really not your problem. Use a different exchange. I dont care how much BTC they have. Only what I have.

• 
  jimmy (@108gua) reported 32 minutes ago

  @krakensupport There are many exchanges on the market, and other exchanges don't charge fees for this type of exchange. I chose you because I trust you. I contacted you immediately after the accidental contact because I believed you would help users solve the problem, instead of telling me, "This is your own problem; our fees are clearly stated." It's common knowledge that currency exchanges of the same value on any platform have almost no fees. I hope you can help me resolve this issue.

• 
  ChainResolve (@Web3Resolve) reported 33 minutes ago

  @bctcain @krakensupport Thanks for contacting support. Pending transactions are usually caused by network gas fluctuations or temporary node queueingg Please share your transaction hash (TxHash) with us, and we’ll check its status on-chain. Remember:

• 
  John (@John95172987954) reported 39 minutes ago

  @krakensupport @Midlight42 They won’t help you @midlight42 just look at my account of me begging them to release bank transfer I sent to an kraken account Can you confirm if the £1,200 will be returned to my bank or credited to my Kraken account after verification? Thanks.

• 
  WallStreetX (@WallStreetXHQ) reported 40 minutes ago

  WSX News:🚨 Kraken Investigating Instant Buy Issue Causing Fiat Balances to Display as €0 for Some Users @krakenfx has confirmed that it is actively investigating a technical issue affecting its Instant Buy feature after some users reported that their available fiat balances were incorrectly displaying as €0 (or the equivalent amount in other supported fiat currencies). According to Kraken, the issue appears to impact the balance shown when users attempt to make an Instant Buy transaction, potentially preventing them from completing purchases despite having sufficient funds in their accounts.

• 
  Dave Pasin (@dave_pasin) reported 41 minutes ago

  @krakenfx your customer service is abysmal No replies for over a week No help but some ai bit that keeps repeating itself with confusing info Absolutely brutal

• 
  Christian O'Colman (@C_OColman) reported 43 minutes ago

  @Cryptolution @krakenfx .00062 on my chart has been fib resistance. Would be nice if we can flip it to support for a change. Sheesh. This .0006 thing is tired.

• 
  Kola (@kolatheactor) reported 46 minutes ago

  @abbas_xvii @krakensupport They’re so terrible. I’ve learnt my lesson. Never using them ever again.

• 
  Jesse (@jessebabies) reported 46 minutes ago

  @Hanakookie1 @krakenfx @coinbase he may know some things but many custodians using single points of failure requires some public disclosure or verification, no? isn't that the problem we need to overcome here. lets open source what we're doing, especially the largest houses.

• 
  Joshua Ian Cooper || CryptoRecovery (@Phemmypro) reported 47 minutes ago

  Investor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.

• 
  Salty Sherry (@SaltySheriKoko) reported 50 minutes ago

  @moropeza1930 @krakenfx Kraken was holding my btc for 90 days. I tried to get help and was scammed.

• 
  jester (@thejester) reported 51 minutes ago

  anyone got a hookup w @krakenfx @krakenpro @krakensupport? need help verifying to use the platform, it won't take my info

• 
  Nilanjan Sen (@nilanjan) reported 52 minutes ago

  @krakensupport My ACH withdrawal is pending for 10days. Can someone help on this. Really frustrating and would like to close my account and move to another exchange.

• 
  Super Degen 💎 (@SuperDegen) reported 52 minutes ago

  @SolanaFloor @krakenfx @ideyquickvex Kraken doubling down on B2B infrastructure! Magic Labs onboarding tech is top tier

• 
  mohcen mohcine (@MohcenMohcine) reported 57 minutes ago

  @krakenfx You have a problem with your app regarding stop-loss orders; they aren't executing!

• 
  Bella Quack (@bella_quack) reported 58 minutes ago

  @hayxenxt @krakenfx @injective Wrapped assets are always a hassle, glad we can skip them now with native USDC support.

• 
  Flemo (@FlemoNoJoke) reported 59 minutes ago

  @PardonMyTake @krakenfx How ******** did pft think fighting was a place