Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (50%)
- Transactions (25%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stockholm
|
Mobile App | 3 days ago |
 Province de Liège
|
Mobile App | 16 days ago |
 Mannheim
|
Mobile App | 16 days ago |
 Paris
|
Mobile App | 16 days ago |
|
L’Étrat
|
Login | 16 days ago |
|
Paris
|
Mobile App | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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symbiotic (@00000sol0) reported@heiliuliu03 @tayvano_ @krakensupport please fix
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Howard Brown (@BigDog0601) reported@TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue
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linktopher11 (@VTLink) reported@krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me
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Stephane Clousier (@joselpatriota) reported@NotThe20th @krakensupport Have you fix issue?
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Matej (@matejbusic) reportedIt's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash
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Ray (@primeray333) reported@Humanityprot @krakenfx @krakensupport #krakenfx Kraken locked $H for 10 days stating there was a gateway funding issue with H. All other exchanges didn’t have this problem, many are trading on the new contract. Kraken will not give an answer, very suspicious.
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Ponzi Trader (@buyerofponzi) reported@RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems
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nuria var (@AdrianoGenghi) reportedIs from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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Maskripto (@fypdonk) reported@rednasyeah @krakensupport me too, same issue bro
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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KT (@21500Karan) reported@krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.
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Dale (@DaleMont1785) reported@krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!
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Matej (@matejbusic) reportedHi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?
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leogarbarino (@leogarbarino1) reported@DavidLRipley @GovPritzker Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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Dom (@dom_de_la_rose) reported@zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?
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toby or not toby (@talgya) reported@krakensupport so who gets access to it?
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leogarbarino (@leogarbarino1) reported@arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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penzlik.base.eth (@penzlyk_s) reportedIf you're in Ukraine and farming on Kraken, read this, frens. @krakenfx just dropped spot fees for Ukrainian Kraken Pro users through Aug 31, 2026. Maker goes from 0.22% to 0% Taker from 0.33% to just 0.05%. No forms, no begging support. It auto-applies to verified accounts (Intermediate and up). Here's the real play: cheaper fees mean cheaper volume. And volume is what feeds your Ink Points farm. You were going to trade anyway — now it costs you almost nothing to stack points while you do it. Zero-fee maker orders for the next few months is not something you sit out. You farming Ink, or still paying full freight?
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Ray (@primeray333) reported@krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.
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freedom (@theguardian1988) reported@VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.
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CoinCollector (@boederzeng1) reported@krakensupport I was a verified customer. Kraken restricted my account without warning while I had an open futures position. UI/app blocked access, but API showed live exposure. I had to close via API, turning about -$26 into -$295. Ticket #21659447. Please escalate.
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Sha256Cheddar ❤️ ᛤ 🐕 (@sha256cheddar) reported@krakensupport I can’t get real futures trading api key working for my bot. I’m in the u.s. Is it available?
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撸猫大地 (@gfl123151) reported@krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?
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levoleverage (@levoleverage) reportedyo @krakenfx when do you plan to offer HYPE mainnet support?
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Juicy Juicy (@Juicyjuicyart) reported@krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.
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leogarbarino (@leogarbarino1) reported@krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported@dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Maskripto (@fypdonk) reported@krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?