New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • xeswxdeath1 John Riendeau (@xeswxdeath1) reported

    @playnewworld Man all the tweets on here are so negative and most seem to not understand that this isn't the New World dev team issue. It's an amazon AWS issue this isn't the only game effected by this, any game or web service using AWS with US-EAST based servers is having issues.

  • LowkeyFee_ Fee (@LowkeyFee_) reported

    @Hoover6480 @playnewworld 1. Amazon has way more money behind this than other MMO’s had. 2. It was pushed back before release A LOT. 3. When they fix one thing, they **** 5 things up. 4. If people stop playing and stop complaining, do you think they will put more effort? Or less effort into the game?

  • jralph86 Taxation is theft (@jralph86) reported

    @playnewworld @playnewworld can you please provide an update on when you expect the problem fixed if possible?

  • rekinutv Rekinu (@rekinutv) reported

    @playnewworld When I try to create a support ticket or live chat amazon states to link my steam account again like its lost the connection I reenter my info and hit link and it comes back with a error 500. What Gives.

  • Kingkrendo krendo (@Kingkrendo) reported

    @Bubsy_Brimor @playnewworld Got a feeling this is going to be a very prolonged issue.. for all of us. :(

  • Asterix_AU Asterix (@Asterix_AU) reported

    @playnewworld Experiencing an issue :O I guess there's a first!

  • Pocarooo Romi (@Pocarooo) reported

    @playnewworld CANT LOGIN NEW WORLD FORUM, MY NEW WORLD, LOGIN MALFUNCTION WTF IS GOING ON?

  • D7_illusions Myst D7 (@D7_illusions) reported

    @playnewworld can you please fix your servers i can't do my main mission now cause my account got kicked out cause is was unable to authenticate my client, and my cosmetics are gone so is a lot of others, do a reset or something when it's fixed...

  • CoTinyPP Clayton Pollnow (@CoTinyPP) reported

    @playnewworld any word on a fix for US EAST servers?

  • Bubsy_Brimor David and John (BiA) (@Bubsy_Brimor) reported

    @Kingkrendo @playnewworld I'm not trying get one up on you just saying that there seems to be a problem now which new world have not addressed yet on the EU servers. You know just to like let us know like they did with the NA East servers. Not gonna cry how long they are off, just want to know they know👍

  • johansence Johansence (@johansence) reported

    @playnewworld We are multiple people on EU central servers that have lost our bought skins. IRL money spent and now our skins are gone and store tokens?! Anyone else have this issue?

  • NYC2MTL GCK (@NYC2MTL) reported

    @TheRealMopar @Slappy202TV @playnewworld Yeah this isn't a New World problem. It's much larger than that and affecting services significantly more important. That said, the game does go down frequently for "scheduled maintenance" that is either announced 30 mins prior, or sometimes not at all.

  • AmazingPancake5 AmazingPancakes (@AmazingPancake5) reported

    @mangyswain @TechToyTinker @playnewworld I don't constantly ***** about the game lol. It's people like you too blind on what the game could be giving companies that make the game worse praise. Yes they are doing an OK job fixing things, but they break more then they fix. You enjoy the game great but I don't anymore.

  • JasonsLegacy5 Jasons Legacy (@JasonsLegacy5) reported

    @playnewworld It is 5:49PM EST and this was tweeted @ 12PM EST. I am concerned with the future of the game. The fact it is taking almost 6 hours to fix East servers blows my mind......

  • VASODILATAZIONE MAXXPRO (@VASODILATAZIONE) reported

    @playnewworld lie. I'm from eu Mardi and i can't login

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