New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Nyxlalix N (@Nyxlalix) reported

    Waited in queue for 3 hours to play @playnewworld with 1080 people ahead of me I get “error connecting to server” so I have to restart queue and now there’s 1879 people ahead of me

  • Patrick72888 Patrick nilsen (@Patrick72888) reported

    @playnewworld Please add a 5 min timer when you disconnect before you get in que again \o/ boring to sit 2-3 hours in que when your game crashes :P

  • YisucraistRM JRM_8793 (@YisucraistRM) reported

    @EmzieGaming @playnewworld Yeah, but when this happens every single time... After trying every step from the forum to solve this problem, and the problem is still there. Ive tried 14 times since yesterday with no luck. 3 times 2-4 hours queues to have the same error.

  • ricecooker888 peace lilly (@ricecooker888) reported

    @playnewworld 2000+ queue in the server where my main and company is. More servers won't fix this.

  • BenSutt28541832 Ben Sutton (@BenSutt28541832) reported

    @playnewworld Genuinely Pissed off, i cant believe i wasted my money on this game and you havent even made enough servers and big enough servers for everyone, ******* stupid. ive been queueing for hours and hours and all i get is an error

  • ProTomMastho Hans Tomatoes (@ProTomMastho) reported

    @playnewworld Servers still not working. queueing?

  • Haerdad Haerdad (@Haerdad) reported

    @slesinger @playnewworld coz just opening new servers wont solve the whole problem. Since I can move to a new server with my guild. If we get transfers straight away. I wont start over...

  • ImKableGaming ImKable (@ImKableGaming) reported

    @playnewworld I understand adding new worlds which is great, we appreciate your hard work, but there is still the root cause issue where people don't want to start again and lose progress, the solution can't be to start again on another server for that world to suffer the same queue issues

  • LMSmith724 Lindsey Smith (@LMSmith724) reported

    @ChrisPlacko @playnewworld RIGHT ON! This was something foreseeable - SO why wasn't this problem planned for? AGS you certainly know how many games you sold - you should have planned for that instead of letting your "valued" customers sit in Q's thousands deep for literally HOURS

  • Rewendor Rew (@Rewendor) reported

    @playnewworld yesterday, I waited over 2 hours, got in, and got disconnected by server in 7 minutes. Today I waited over 2 hours, there was 1 player left, and i got "failed to configure" error. Please take your game, take your servers, and shove it up yo... Incompetency at best.

  • roxy_vixentails the_real_vixentails (@roxy_vixentails) reported

    @elimeretv @playnewworld Bcs raising server cap gives alot more issieus on the longer run adding servers is the BEST option for term and short term if the numbers where raised lagg and fps dropps would happen and thats harder to fix

  • PrinceManagarmr 🖤🐺Elise: Lunar Skjaldmær🌙👑 (@PrinceManagarmr) reported

    @brunoamorimc13 @playnewworld I feel like it could cause issues with the market and space in the world itself, it's only so big. Resources aren't shared. If they were to increase caps they'd have to do it in small amounts to make sure they don't over populate and cause issues in-game.

  • Josh80379700 Josh (@Josh80379700) reported

    @playnewworld just went from 3700 to first in que in around 3 hours to get a login failed box pop up and now I'm back in a 2700 player que. Wtf is going on

  • TornHenrik Henrik Törn (@TornHenrik) reported

    @playnewworld Im happy for your records and what not, but instead of talking about how many people that bought the game, fix your servers. 2 hours in que for an error and then starting at 3400 in que again is not fun. We dont care about records. We want in...

  • JohnShingler6 SWTurbo (@JohnShingler6) reported

    @playnewworld some crash/error timers for game/queue would be great right about now, crashed out of the game so got stuck in a 3k queue and since then had multiple join errors as I got close the front of the queue resulting in being pushed back to near 3k... It's disheartening

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