New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • BALLISTICTANK Antonio vasquez (@BALLISTICTANK) reported

    @playnewworld So I'm stuck in game can't move unstuck doesn't work called my isp everything fine also alot of people are having this problem any tips help

  • LegoToadeto LegoToadeto (@LegoToadeto) reported

    @playnewworld This is an extremely stupid solution that doesn’t do anything to address the actual issue. It only addresses a symptom of the larger issue while further pitting players against each other. This will have no impact on queue times.

  • morlako6 morlako (@morlako6) reported

    @playnewworld queue? what queue? So far its been enjoyable playing on the Chinese servers. no lag either, yall just complaining( whining) !!!!!!

  • MoobsMonkey Monkey Moobs (@MoobsMonkey) reported

    @playnewworld i am receiving the message 'you are queuing for a starting area' on my level 29 character. When i get to #1 in queue it stops and never joins. Can you please clarify a way to fix this. Many thanks. World is Eurytheia. Name is 'Lord Moobius'

  • delphhiem Delphhiem (@delphhiem) reported

    @playnewworld Tbh if you would just fix ur server cap there wouldn’t be a problem lol

  • Tobi_Wasser Tobi (@Tobi_Wasser) reported

    @Twitch @playnewworld Please fix game freezes

  • Clicks_42 HYDRATE 🇺🇸 (@Clicks_42) reported

    @playnewworld 1. this isnt the first mmo to ever exist. take note of other mmo's to get a feel for who would play this game. 2. servers arent the issue. the issue is that you decided to limit how the player can play the game. if im in Oceana then want to switch to Morrow, i should be able to

  • woodzy64 Xspokengalaxy (@woodzy64) reported

    @playnewworld i can't even play the game because it keeps crashing. i have tried everything to try and fix it and nothing has worked and support won't even reply/contact me to help me fix it. ty amazon for that. Gl with your game.

  • Anthony38662821 Anthony Joseph (@Anthony38662821) reported

    @playnewworld man this game is something else! Just waited 2 hours in a queue then I get to number 1 spot and it crashes. Restart game now I’m 500 behind. Guess I won’t be playing. This game scuffed. Fix your ****.

  • mistermfmike mike (@mistermfmike) reported

    @jaymhits @AnthonyKongphan @playnewworld Any idea if there was a hotfix or anhthing for the pylon not going on CD when it should? I wanted to use the IG but figured if any part of it was broken i wasnt gonna chance it.

  • kingraliant KingRaliant 👑 (@kingraliant) reported

    @MoxsyOG @playnewworld Portal freeze crash?

  • NWCompendium The New World Compendium | A New World MMO Podcast (@NWCompendium) reported

    Some folks really miss the point of what I am saying regarding the AFK Avoidance Detection that @playnewworld will be implementing. It SHOULD be done. However if not done properly and communicated properly it can be error prone and kick people who are NOT avoiding afk timer. ~Ark

  • sir_doenny Sir Doenny (@sir_doenny) reported

    NewUpdate!War parties! Going deep into game mechanics of #ThisLandIsMyLand @TLIML_Official and after maybe some #NewWorldMMO That queue is insane - 6 hours waiting into crash and all over again #despair @playnewworld

  • JustARa63312556 JustARandomAccount (@JustARa63312556) reported

    @TheRealJDPerry @playnewworld I had to step away for 20 mins last night, server kicked me coz afk and i waited for 4 hours in queue... I decided i will wait until they fix the queues and just not bother to play for now. They don't see themselves being st fault here..

  • Lifelessgaming Lif3l3ss (@Lifelessgaming) reported

    @303Apples @playnewworld funny thing is this has been a issue since closed beta and they swear its not automated but it 100% is. And soon as i mention this on the forums during closed beta they locked it. me and my brother during beta 2v6 this group and killed them multiple times next thing we banned.

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