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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Kronos_3D
    Kronos (@Kronos_3D) reported

    @playnewworld Really hope a fix for main story quest being bugged. I haven’t gotten a new quest since the tempest heart and I wanna see the end :(

  • Demonic__Reign
    Demonic_Reign (@Demonic__Reign) reported

    @playnewworld will there be a fix for the shrouded armour quest, was unware that after crafting the pieces and salvaging as i go at the end of quest i would be given a agent to improve it. now im looking at agents to improve the armour but no armour lol

  • ChiefPierre_GMR
    Andre Pierre (@ChiefPierre_GMR) reported

    @playnewworld Hi @playnewworld, thanks for the update on a good chunk of bug fixes. I'm just wondering if there have been any updates on the legendary crafting items not dropping issue?

  • NemisizZ
    D-Man (@NemisizZ) reported

    @playnewworld @darkphanlp No, what we need is way more transparency, a roadmap, and daily tweets on the progress with the endless amounts of bugs and exploits people keep finding and what's being done to fix it, the current state of the game are inexcusable, especially for a megacorp like Amazon!

  • JoshStrifeHayes
    Josh Strife Hayes (@JoshStrifeHayes) reported

    @Evilevi @The_Lazy_Peon @playnewworld Good, means we're making progress, now to sort the speed glitch with weight reducing bags

  • CaptainInfinty
    Captain (@CaptainInfinty) reported

    @playnewworld Does it fix the lack of fun?

  • Ryniu3001
    Ryniu (@Ryniu3001) reported

    @5LY_NICK @playnewworld But after character transfer I cannot add anyone to friends list. A lot of people from different servers have the same issue. Maybe server reload will help, I will check in the evening.

  • MrJamock
    Jamie Potter (@MrJamock) reported

    @playnewworld You've made all the syndicate rank gear look same so no progression dungeon weapons don't look like the picture but more another colour of the current model. You've broken chronicler medium help as it's blue 520 level 60. You have no unique plague doctor skin for light armour

  • c_h_e_m
    Chem (@c_h_e_m) reported

    @joaomaadeira @mxxroman @playnewworld Again, if the problem it's an analogy, not a perfect comparison.. But take bigger and more complex product to make then. Like a car. We agree that a car is complex to make.. yes? Would you buy an unfinished car?

  • OnMyPing1
    On My Ping! (@OnMyPing1) reported

    @MaskedOneTV @playnewworld Of course they don’t have a team working on it. It’s Amazon. It’s clearly a management issue. They’re more than likely going to have to pull a FFXIV on the game. Make it “Newer World”. They should have focused on Lost Ark and delayed NW till 2022.

  • Marodarkk
    Christian (@Marodarkk) reported

    @playnewworld When you fix Zygoramet boss spawn? Ridicolous...

  • OnMyPing1
    On My Ping! (@OnMyPing1) reported

    @GarffMads @playnewworld If you watched the video, you would have seen that this “bug” is a a literal game design. Only way they’re fixing that it by practically rewriting the games code. Client side issue. Not server side. It’s literally the ability to pause an online game.

  • OnMyPing1
    On My Ping! (@OnMyPing1) reported

    @Seithis_M @playnewworld It was absolutely not patched. And it won’t be fixed for a very, very long time. It’s literally a game design issue, not just a simple bug.

  • OnMyPing1
    On My Ping! (@OnMyPing1) reported

    @Valdrick97 @LarsCanGame @playnewworld They’re not fixing this issue unless they pull a FFXIV and basically delete the game and remake it. It’s a literal game design issue. Client side. If you watched the video, you would have send that.

  • itsahazardlife
    ItsAHazardLife (@itsahazardlife) reported

    It sounds like @playnewworld has an issue with the trading post where if you are offline you are not receiving the gold for items sold OR even receiving the items. I can't confirm if I received the gold for the recipe I sold, but I know I didn't receive my buy order items.

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