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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • AlaskanMoose16
    AlaskanMoose16 (@AlaskanMoose16) reported

    @playnewworld could you maybe fix the horrible dungen lag pls you cant even progress

  • KenKo34805293
    Ken Ko (@KenKo34805293) reported

    @playnewworld Uh, So how are we suppose to play with our friends if they are in a different world. I am not making a new charter as I already spent a week on it. Half the reason I got this game was to play with my friends and I don't see a way to do that. FIX THIS, or give me my money back!

  • Vxidd
    Nateee (@Vxidd) reported

    @playnewworld how do you guys feel about crash priority? My game crashed and I was supposed to be in a faction war but now im stuck in a 400+ queue

  • TheTimWoodruff
    Tim Woodruff (@TheTimWoodruff) reported

    @heyambrosia @playnewworld Oh, and they're hiding replies from anyone who takes issue with that to prevent public discourse about their short-sightedness. >_>

  • Santimaulu
    Santi Maulu 🏹 (@Santimaulu) reported

    Ok. I need to talk about this. We have some community leaders banned for massive false reporting. Please fix your ban bot @playnewworld. I am playing on SA servers with a large Brazilian community. For reasons of hatred, they manipulate the ban system with many reports.

  • Spectrumlg
    Kaz (@Spectrumlg) reported

    @playnewworld Look, I don’t understand this. I used to wait in que, but then, my map would stop tracking quest, and I would relog, 600 que, then my map will stop tracking ores relog , 1k que. I think you should focus on the issue at hand, and people will stop doing this. Use your time wisely.

  • maoaz
    Brandon Lapham (@maoaz) reported

    @playnewworld 6 hours in que on Valhalla.. finally got in.. plaited 5 mins, got booted, back in 5 hour que.. please fix this..asap..ill move servers but I'm not leaving my leveled up character behind..i can't do this another week..i could have been level 30 by now..im 18..

  • Epic_Finds
    Epic_Finds (@Epic_Finds) reported

    @playnewworld Please fix the War. Half of our defending team got stuck in eternal loading screens and couldn't participate at all. It was essentially a 30v50 battle due to half of the defenders not even being able to load into the war. Huge bummer. Was really looking forward to the War.

  • wyll000
    Wyll (@wyll000) reported

    @NWCompendium @playnewworld I think maybe we should wait tell there is an actual problem before we try and solve it. You have no idea how or what they are going to do and if any of the issues your worried about will ever even happen. They should do it well and not poorly but it needs to be done now.

  • Fr3dpimpstone
    Fredpimpstone🏳️‍🌈 (@Fr3dpimpstone) reported

    @playnewworld any word on the fix for getting kicked from que? Its happened twice tonight.

  • Denwop1
    Daddy Den (@Denwop1) reported

    @playnewworld Love your game, wanna invest myself, queueing issue and AFK exploit are on the way to be resolve. but please, FIX THE LAG DETECTED issue !!! beeing in game, having no internet issue and have to re-queue for 800 is just up to me. Game could be pefecrt but this... OMG

  • GGUYlEQhJUbe827
    zezi (@GGUYlEQhJUbe827) reported

    @playnewworld ping too high...no issues in any other game..please fix servers.. @amazongames

  • TheTimWoodruff
    Tim Woodruff (@TheTimWoodruff) reported

    @heyambrosia @playnewworld The short sighted part is that they capped each world at 2k total registered characters, even after they had the same issue in the beta. So instead of devoting sufficient resources to each server, they just lock you out of them. ಠ_ಠ

  • heyambrosia
    Amb😱😱sia (@heyambrosia) reported

    @TheTimWoodruff @playnewworld Launch weekend and a game is full, I don’t see a surprise here not gonna lie. It’s a good sign and they’re already addressing server issues instead of ignoring them. I wouldn’t say that’s short sighted ¯\_(ツ)_/¯

  • HighMora
    Mora High (@HighMora) reported

    @playnewworld was in the middle of amrine then got a lag detected message and got dced. now I'm in a over 300 person queue. I was the tank. Cant wait to get ******* out by my team. Thanks new world. As you can see my internet is fine.

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