New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MTotone Mike TOTONE (@MTotone) reported

    @playnewworld did you guys fix the gpu crashing i can barley play a hour before it crashes my gpu fans go full blow mode its kinda scary

  • shinkast David Brade (@shinkast) reported

    @playnewworld Can you fix the skill with luck? Everything ist 0% thanks

  • WickedxRhyme Alex Rhymer (@WickedxRhyme) reported

    @playnewworld so I guess the patch did fix my achievement issue (no titles) because I just got my first one .. 54 achievements later lol any chance I’ll be able to get the ones I’ve missed? #newworldhelp

  • Flintypaladin Vicko (@Flintypaladin) reported

    @Clovha @playnewworld It's an easy fix. You have to turn off V-Sync then put max fps to 60 it worked for me hopefully it works for everyone else

  • Squeamish_Vamp TheSqueamishVampire (@Squeamish_Vamp) reported

    @jessicajunekim @playnewworld i have been talking to amazon games daily about this issue, I still have not even made it to the tutorial of the game yet and I have nearly 10 hours of time in the game trying to fix it. the only word from devs is "we are aware of the issue and are working on it" with no eta....

  • EruEllimist Eru Ellimist Entreri (@EruEllimist) reported

    @playnewworld Do you have any plans to tackle the issue of users exploiting your report system by using multiple "alt" accounts to trigger auto-bans on anyone they choose? Is this abuse of legitimate users & your reporting system something you are even willing to acknowledge?

  • Rave1970 Ravedge (@Rave1970) reported

    @cursedddddd @playnewworld You are an entitled brat. Quit thinking because you spent money on a game that is a live service game that you own the company. Grow up

  • Ancientswords Ancientswords (@Ancientswords) reported

    @pt_drak @playnewworld same... had no issues the 1st week. now since the update I can't even play anymore. Getting 50-60 fps, i move, my fps goes to 1-2, i stand still for 30 seconds, my fps goes back to 50-60, repeat. It's crazy.

  • Ancientswords Ancientswords (@Ancientswords) reported

    @Jesus_R_Soto @playnewworld I played 120+ hours the 1st week, no issues at all, 55-60 fps outside of cities, around 40ish fps inside cities. Today after the patch idk what happend, but game is literally unplayable for me now. won't even get 10 fps. I wonder what they changed that causes it.

  • 3Nok_ 3NoK (@3Nok_) reported

    @playnewworld When I try to type in the Company message of the day, I use letters like "k,p,m etc" it takes me off of the page and opens those interface commands. Can you fix this?

  • BootySweat123 BootySweat123 (@BootySweat123) reported

    @AzraelGaming85 @playnewworld I have the same problem

  • Ancientswords Ancientswords (@Ancientswords) reported

    @playnewworld Somehow the game is actually worse and more bugged after the maintenance. Can you fix this pls?

  • BlakeAbernath10 Blake (@BlakeAbernath10) reported

    @playnewworld my friend is having trouble making a new character for vingolf

  • geovortex1 geovortex (@geovortex1) reported

    @playnewworld I do think you dindt think the economy throu all the way... Games have vendors to sell items so you dont get the issue we got now that items starting to sell for 0.01 gp on the ah, There is no value anymore once the need is satisfied.

  • psychoKittyOG psychoKittyOG🍿 (@psychoKittyOG) reported

    So my stream had an encoding error while playing New World after servers came back online anyone else experience this @playnewworld

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