New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Maven Clint Evans (@Maven) reported

    @CouRageJD @playnewworld They really need to fix what little end game content they have or game is toast. Outpost rush, war, portals…all busted :/

  • mbotteleth SVanE (@mbotteleth) reported

    @playnewworld just do a clean wipe, and fix your mistakes u guys have made!!!!!!

  • alltypebait AddictLife (@alltypebait) reported

    @playnewworld error 23 after downloading new windows update. How do I get the game to work now.

  • GhostBoyJMoore James Moore (@GhostBoyJMoore) reported

    @playnewworld your game is so laggy and trash. Fix this ****

  • Doom_CMYK TIRED CMYK (@Doom_CMYK) reported

    I’m pretty sure New World is completely broken. I think somewhere along the way they messed up all the calculations for everything and they’re not saying it. I don’t think a patch can fix it. @playnewworld #PlayNewWorld

  • NERD_projects NP (@NERD_projects) reported

    @playnewworld I Wish U fix the Portals Bug WE want to die the 55 and 65 Portals

  • mbotteleth SVanE (@mbotteleth) reported

    @playnewworld hey NW, can u guys just do a WIPE, fix all your bugs. and mistakes u guys have made.

  • BlueOfp OFPBlueFalcon (@BlueOfp) reported

    @allstarpunkttv @playnewworld Also, the real issue here is that a flipping Lynx dropped a huge axe! There is far too much loot that is dropped. They should address that.

  • tryoung Mind over Matter (@tryoung) reported

    @Real_DanMan @playnewworld Coming from games such as Elder Scrolls Online (played for over 2 years), and Destiny 2 (played for over 1 year) - both crashed and were riddled with bugs, I'm surprised at how stable New World has been. I've had no issues logging in, haven't been booted once, and no crash.

  • Miggy87x Miggy (@Miggy87x) reported

    @PlayNewWorld been playing for 300hours, guys plz fix the Azoth Staff, another thing its a fact that Legendaries are Locked, when are we getting them ? Last Thing Bring that halloween spirit <3 Love yall

  • leafy_mc Mc_Leafy (@leafy_mc) reported

    @CouRageJD @playnewworld The boss actually does spawn. It was there at server reset. What happens is that somewhere between 30-60% health there is a texture glitch and it goes in between the walls and doesn't despawn or die. So it doesn't respawn because its technically still alive. its just in a wall

  • ThornHubGaming ThornHub (@ThornHubGaming) reported

    @playnewworld there have been multiple issues found by players, and we have not seen any communication from you. That transparency you had at launch is seeming to disappear. We would love to hear plans to fix issues and also if some "bugs" are just intentional changes.

  • sigtau22 Sigtau22 (@sigtau22) reported

    @Gothalion @playnewworld We experienced this for the first time last night. War was over in 13 minutes. Covenant faction are now attacking every territory both Marauders and Syndicate own. It’s only a matter of time when they take over the entire server. Sad that wars weren’t halted until after fix.

  • ViperPrism Mike (@ViperPrism) reported

    @playnewworld Could you please fix the company edit ranks bug ASAP please. I want to promote people, but not have them withdrawal from the treasury. You can't save the edits

  • datloganguy datloganguy (@datloganguy) reported

    @playnewworld There does not seem to be an option to set the audio device in the game outside of communications... This is a problem for those of us that use multiple audio channels for different applications. Also in the communications you can't set to "Default" device......

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