New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Feruna5 Feruna+18 (@Feruna5) reported

    @playnewworld It sure is rough when the dungeons are lagging for every party member so the last boss is unkillable.

  • radaway Jensen 🦇 (@radaway) reported

    @playnewworld How about fix the queue situation first instead of being ***** about the fact people don't wanna queue for 3 hours because they wanna go eat for their blood sugar.

  • Danumis_ Danumis (@Danumis_) reported

    @playnewworld Kick them off however don't punished people for finding a counter to a problem. This will just push people away.

  • KontrolStyle0 KontrolStyle (@KontrolStyle0) reported

    @playnewworld crazy to think no one thought they needed this type of fix in the game in beta.. oh wait there wasn't 10k queues in beta.

  • CeceGaming4442 Cece (SKARS) (@CeceGaming4442) reported

    No issues with queues when it comes to @playnewworld maybe peeps should try a different server instead of moaning so much. 🙈

  • ShawnT001 ShawnT01 (@ShawnT001) reported

    @playnewworld You guys should make the character rejoin able after being kick by lag, or some reason so I don't have to wait like hrs to get back in game and get kick agian.

  • Juidodin Juido van Doom (@Juidodin) reported

    @playnewworld @dealer_monkey and what about game streaming like stadia or will amazon come up with it's own streaming service?

  • NostreTweets Thomas (Nostre) (@NostreTweets) reported

    @playnewworld Preventing people from logging in at a time where you are not playing for a long *** time? Its adding to the problem. "Punishing" players who are not playing for long periods of time is justifiable. It's selfish to block others from joining when not even playing. (perspective) 👌

  • MrGregorii Mr.Gregorii (@MrGregorii) reported

    @playnewworld Someone who has to afk for 20 minutes should be forced to relog back in and wait in a 4 hour queue? Come on now. Fix the actual problem instead.

  • David_JinMin David Chuah Jin Min (@David_JinMin) reported

    @playnewworld What about the freezing issues after the 100mb update that has been plaguing players? I can't do anything besides gathering and it still freeze

  • mightymarkuk Mark Bell (@mightymarkuk) reported

    @playnewworld I was playing the game yesterday and my 8 y/o son wanted me to help in with is Xbox. It wasn't a quick fix so I had to logout. Couldn't get back into the game because of the incredible queues. I agree with an AFK policy but it's not a complete solution.

  • Jemakestuff Jem | shutterjunkie (@Jemakestuff) reported

    @playnewworld As someone who queued for 3.5hrs last night and gave up when I’d still only dropped to 800, I can say that the AFKers are not the biggest issue. How on earth were you not prepared for this? I’ve played WoW since 2006 - they had these problems. You should have learnt from them.

  • ChockTop chock_top (@ChockTop) reported

    @playnewworld I waited in queue patiently for 1.5 hours, spent 1 minute in the game, “lag detected” get booted back to a 600 person queue, why am I being punished for this? Can something be done about this? It’s hardly fair

  • Crumbzology Mark (@Crumbzology) reported

    @playnewworld You should also add a grace period guys. Like maybe just 2-3 minutes that hold a space for a crash or DC?

  • Katatoniable soLong (@Katatoniable) reported

    @kusqt @playnewworld Same issue

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