New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • KostyaSila Kostya Sila (@KostyaSila) reported

    @DOPESTSOLDIER @playnewworld Interesting, I got this error having gone from 1600->500 and it put me back at a new queue of 1700. Got to 1400 and it did it again and put me at 1850. Oh well.

  • teagarei th (@teagarei) reported

    @playnewworld @Chadesh pls fix bugs, (main quest, dungeon 25) in SA server taparloka, it's unplayable

  • Casperite2 Casperite (@Casperite2) reported

    @takauri25 @Skimatik_Gaming @playnewworld No the problem is the idiots on twitter insist on being on same servers as streamers so long queue is their own doing at this point. There are plenty of servers with no queue right now if they want to play. Their "friends" can join them there with server transfer soon

  • Bearichaun Bearichaun (@Bearichaun) reported

    @playnewworld thank you for the lovely servers, waited over an hour to get to 200 left in queue just to get an error communicating error and have to requeue.

  • Jank_Tha_Tank Jason (@Jank_Tha_Tank) reported

    @playnewworld I appreciate you taking the time to work on all the queue issues. I can’t wait to play! #letmein

  • ckichcal Chris (@ckichcal) reported

    @Barista_Boi @Skimatik_Gaming @playnewworld very true. i gave it a good review, either we would have laggy overpopulated servers and can't play or wait half a day and enjoy lag free amazing gameplay

  • teagarei th (@teagarei) reported

    @playnewworld plss fix bugs, SA server taparloka (MAIN QUEST, dungeon 25), completely disheartening not being able to continue progression in the main mission

  • scottxxv1 scottxxv (@scottxxv1) reported

    can we please fix this issue of getting a disconnection error after waiting in a que for 3 hours. I like many others don't have the time it would take to re-enter into the que for an additional 3 hours or more. please please help us out ... @playnewworld

  • NotViglio Liam Vigliotti (@NotViglio) reported

    @playnewworld Why not instead of “addressing” this issue you just solve all que related issues by increasing server size and offering free transfers

  • xxSerenadex A4 xSerenade 💪🏼 (@xxSerenadex) reported

    Just here to ***** on Twitter @playnewworld . It's tons of fun getting home from work then getting stuck in a 2 hour queue to play your game. It's even more fun when I get out of queue with an error code and it becomes a 5 hour queue.

  • hoofhearted4 Hoof (@hoofhearted4) reported

    @delmontyb @playnewworld Idk about all that (I haven't played but just from what I've seen) but it has to be one of the most successful launches of a game of this size (despite the bitching). Though I played GW2 day one and idr issues either.

  • Snido757 Snido (@Snido757) reported

    @Chadesh @playnewworld Don't play them for a problem @playnewworld caused.

  • Troye_______ Troye (@Troye_______) reported

    @playnewworld Adding worlds does not fix the problem. Server cap is 2k and you let how many sign up for server?

  • Cerabis205 Cerabis (@Cerabis205) reported

    @playnewworld WTF ARE YOUR SERVERS?! IM AT 98 IN QUEUE AND I GET RESET TO 700 AFTER IT FAILS TO COMMUNICATE. FIX YOUR **** HOLY ****

  • PortsDirty ***** Ports (@PortsDirty) reported

    @playnewworld Fix NAE queue this is ridiculous 2k queue or move people to new worlds

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