New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • CampbellKingdom CampbellKingdom (@CampbellKingdom) reported

    @BraincageGaming @playnewworld The Expedition lag has been so bad we didn't even notice the issue you're describing. We also have had a mix of ranged/melee so not so many people stacked up so maybe that helps.

  • El_Marksman11 El Marksman🎯 (@El_Marksman11) reported

    @legomyyoda @playnewworld I feel you brotha. I have a few buddies with that issue. I hope that, when they bring character transfer. People will leave. Hopefully, we just have to wait and see.

  • Hordiix Hørdii (@Hordiix) reported

    @playnewworld hey if you could fix the lag in amarine so people could actually play your game that would be great thanks

  • bdiddle21 Mike Biddle (@bdiddle21) reported

    @playnewworld If your going to be fixing things how about you fix the ******* problem when people finish queueing your ******* game it doesn't kick them ******** out once they get in the ******* game this is ******* terrible get on top of your **** better.

  • ErisRavyn Eris Ravyn (@ErisRavyn) reported

    @Kheldor92 @WhoaFlyingChair @playnewworld Less to do with internet and more to do with pc. I meet all the initial requirements to play the game. The increase has meant my pc is no longer able to keep up. I could play it fine before with a little lag, now it's just unplayable

  • buttersworh Lord ButtersWorth (@buttersworh) reported

    @AlanMayan @playnewworld 20 minutes is plenty of time for a break. The problem is people using macros to stay afk for 1+ hours. If you aren't playing for an extended period of time then log out!

  • samz_rl Samz (@samz_rl) reported

    @playnewworld this game gonna die because you queues if you do not fix that

  • Balanciz Balanciz (@Balanciz) reported

    @playnewworld Any news about several ppl experiencing lag detected errors super often and just queuing playing for 10 min - 1 hour then instant lag detected kick in to queue

  • Unkownperson101 Unkownperson101 (@Unkownperson101) reported

    @playnewworld I agree that people auto running on wall os a problem but the queue is the main problem that only issues relays on you development team that needs to fix and fix fast.

  • Perry81110828 Anu-Ambrose (@Perry81110828) reported

    @playnewworld SERVER MESHING - dont point the finger at the players who have to wait hours regardless of Macros. I should be able to walk my dog and come home to continue my session without waiting 2.5 hours. This is a Amazon problem, not the players.

  • DhasNikson NIKSON DHAS (@DhasNikson) reported

    @playnewworld I have played 82 hrs , my only issue is ping. With 180 ping we can't play PvP content. We "need SEA servers". Please don't reply , with "AT THIS TIME" we don't have Asia server because it give us hope.just give straight answer will we have a server or not. Vote pls

  • Marstylerz MarioStylez (@Marstylerz) reported

    @playnewworld Hello, any update on the lag/delay in Amrine (and possibly other) Expeditions ? Our group was getting damaged by mobs/boss 2-3 seconds before the attack animation happened and it is very difficult to clear the expedition because of it (even with a 5man group of level 26+)

  • SirKnoe SirKnoe 👑 (@SirKnoe) reported

    @RP_TAS @playnewworld I agree there needs to be some queue grave period for people who have had this issue. Even for those I'm game when they crash, they are penalised and sent to the back of the line.

  • Thatskylinedude ThatSkylineDude (@Thatskylinedude) reported from West Loch Estates, Hawaii

    @playnewworld can y’all please fix the buggy AI. Getting annoyed at how much ammo I’m wasting when a creature is retreating back to its spawn point in its spawn point. Also when gathering there is a chance the plant doesn’t despawn and I try to gather something that isn’t there.

  • DyinFish Fish (@DyinFish) reported

    @relegand @Twitch @playnewworld Mines not having any issues probably because I put low graphics and 60 fps. The game still feels and runs great though.

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