New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Tigerwritertv Omen Anders (@Tigerwritertv) reported

    Man you guys @playnewworld gotta add a “are you sure you wanna leave Q” I legit bummed my keyboard and hit esc and boom. First a disconnect then this. I will ***** because I’m a ***** so just ignore me.

  • nievequemada Marvin (@nievequemada) reported

    @playnewworld Coming soon when queues are no longer a problem. Nice ;)

  • Sweaty_Fat_Nerd Musty Gorilla (@Sweaty_Fat_Nerd) reported

    @darren_fm @ElTony1620 @playnewworld I had to wait about an hour and a half but it was a 500 que. was the shortest number at the time so thats what we picked lol. Played all through the night no issues after that

  • Fi_sh_y Vick (@Fi_sh_y) reported

    @playnewworld y’all need to fix overseer Zane he takes for ever to spawn in then gets killed instantly

  • Alica11WTD Alex Nede (@Alica11WTD) reported

    @playnewworld just a question, why do guys did not limit the number of characters that can be created in one world, at the beginning, easy way to fix this ****.

  • Lessnah74 Lessnah (@Lessnah74) reported

    @KwokWopper @giftzwergg @playnewworld You juste have to click "ok" the message error an wait. You will requeue after 1/2 minutes. Don't click on play or u will restart you queue

  • darren_fm 𝙙𝙖𝙧𝙧𝙚𝙣 (@darren_fm) reported

    @Sweaty_Fat_Nerd @ElTony1620 @playnewworld Yep! My first server had a queue of almost 2000 by the time I got home from work. I was only level 10 so my friends and I chose a new one and now the queues have been around 170ish. Glad you haven't had any issues! The game is a ton of fun!

  • hoofhearted4 Hoof (@hoofhearted4) reported

    @delmontyb @playnewworld People act like queue times are a problem. It'd a built in mitigation for high population login efforts. It's not like the servers were down lol Diablo 3 or Outriders. You could get in and play no problem if you waited.

  • Rod_Minn Rodrigo Minnemann (@Rod_Minn) reported

    @playnewworld Thanks for the continuing work on the issue. I've been having queues of 2-3k on prime times in Harmonia, EU. Players in my Company have outright skipped today due to "TooManyRequests" errors during those queues and didn't have the grit to enter another. Keep up the good fight!👍

  • I3randonRosario BЯΛП (@I3randonRosario) reported

    @playnewworld Could you guys acknowledge the problems with the Amrine Expedition? My entire server Nunne Chaha on US East cannot complete the story quest due to the expedition’s server side lag, invisible mobs, and people report infinite skill cooldowns when leaving among other things.

  • AimbotAx AimbotAx (@AimbotAx) reported

    @playnewworld How bout fixing the issue where your game makes people’s GPU’s explode

  • MrRussianTV MrRussianTV (@MrRussianTV) reported

    @AMZNGameStudios really need to do something with the queues. A game crash could cause a whole day to be wasted on a multi hour queue. It’s disheartening… and honestly a good reason to return a game if you’re a casual player with not much time to play. #newworld @playnewworld

  • BurgerW24 burgerwarrior24 (@BurgerW24) reported

    I wish in @playnewworld if I crashed I wouldn’t be thrown back in queue. Been on all day just to crash and have to wait in line for another 5hrs… See you tomorrow for more. Hopefully we don’t crash for a 3rd time lol

  • RichieWaynee Richie (@RichieWaynee) reported

    Yooo @playnewworld fix these damn Q times I just wanna play man

  • TENTHisle Ryan (@TENTHisle) reported

    @Games4Kickz @playnewworld Seems like there is an issue with the queues...I joined 100 player queue yesterday and when it went to load it was over 300. Weird.

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