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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Kyua124C
    Kyua (@Kyua124C) reported

    @maarten_2020 @playnewworld Clicking on okay is fine. What you shouldn't do is clicking on play after that. Errors have been fixed anyway.

  • RRhayme
    wrekt0 (@RRhayme) reported

    @playnewworld All my icons are mising from MAP?? My quest arent tracking as well..please fix this bug

  • RisukaMisai
    pronouns (they/them) not in bio (@RisukaMisai) reported

    @joaomaadeira @playnewworld If you go afk it's fine. It's avoiding the AFK kick by using a macro so the game detects input that's the problem. If you're going to be gone longer than 25 minutes you don't need to be taking the space of someone who is waiting to play the game now.

  • onesockgone
    OSG (@onesockgone) reported

    @playnewworld Are there any plans of "reserving" a spot due to a DC or a quick relog to fix UI bugs (until they are patched). Like a 5min window?

  • felltyr
    Felltyr (@felltyr) reported

    @playnewworld I'm currently hitting Lag Detected walls every 2 seconds. I've reset my game and gone through the awful queue to be met with the exact same issue. Character can barely move. What do I do?

  • PxIse_
    Sean (@PxIse_) reported

    @playnewworld So you actually perma ban people for something that in the end stems from your issues. Up the servers don’t blame the player base. Without us you don’t have a game. For others complaining about AFKs. Servers are 2K based. Only 10-20 people afk.

  • SuperCereal01
    Super Cereal (@SuperCereal01) reported

    @playnewworld Too late for this to be implemented. Last time my high level character cannot login because of que and I move to another less populate server creating new character. Now in another server que again around 500 - 800. Very late for implementation.

  • xoMushinxo
    むしん (@xoMushinxo) reported

    @playnewworld I feel lag. Yomi server. not ping problem I think.

  • Asterix_AU
    Asterix (@Asterix_AU) reported

    @playnewworld How about you address the actual issue instead of punishing players for your mistakes.

  • RayyBen
    Benjamin Lim (@RayyBen) reported

    @AlmanaxWinch @playnewworld If there was more server space, would there be this issue then tho good sir?

  • MikeMusic90
    Neero (@MikeMusic90) reported

    @ImbullsT @nemestrinus44 @playnewworld the main issue is that there is always 2k people online on most servers. up the server cap = faster ques

  • radaway
    Jensen 🦇 (@radaway) reported

    @playnewworld Fix the issues with queues first. And lag in dungeons, dropouts and crashes. Having to queue again for hours because the game drops is not cool. Shifting focus on afk players won't fix the issue, so why waste time.

  • AlmanaxWinch
    FlynnWinch (@AlmanaxWinch) reported

    @RayyBen @playnewworld No but you'd complain about lack of iron, to much people on mob, lags, crash, problem of stability, PvP with to much people, the fact that already only 10 company can hold a city (sometimes less) and say there is to much concurence, etc Solution isnt to bring future problems.

  • Wali3x
    Waliex (@Wali3x) reported

    @playnewworld i know u guys have alot to work and fix but is it possibly to get like a Horse mount like next weekend or after cuz it take to long to get to The Quest Cross Map if u havent unlocked the teleporters

  • Asterix_AU
    Asterix (@Asterix_AU) reported

    @Mrlawal_ @playnewworld Yup same here. And what happened to jumping the queue after a disconnect like we had in the closed beta.

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