New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • T_Rocksky Michael Tarosky (@T_Rocksky) reported

    @playnewworld How about you guys acknowledge (and ideally fix) the fact that expeditions cannot be entered by a large portion of your player base completely breaking story quest progressioin. There are several reports on the forums. not a single acknowledgment.

  • _____Knight____ Knight_Kai (@_____Knight____) reported

    @phanrok @Aerisot @playnewworld how great the world would be if they could bug fix stupid.

  • Jak55417748 Jak (@Jak55417748) reported

    @playnewworld Can't believe it. The one day I get to leave from working 63 hours a day in the coal mine the servers are down. I want full refund plus an extra £1,000,000 for every second the game is offline for scheduled maintenance. I can't believe you're trying to solves issues in the game.

  • Jackrowww98 Jack Rowcroft (@Jackrowww98) reported

    @playnewworld Tragic company, imagine making something this broken and bricks GPU’s

  • LiamJS94 LiamJS_ (@LiamJS94) reported

    @playnewworld Imagine whining about manitance which is going to help the biggest issue that most the New World player base has been bitching about... I just don't get it...

  • Andreas00761040 Andreas (@Andreas00761040) reported

    @playnewworld Problem is not about how long it takes, its about, why its done in the middle of day and not night?

  • Sunlight_Sword SolKnightSolaire (@Sunlight_Sword) reported

    @ZenHeadshot @playnewworld "fix this game" "No not like that waaaaa" yall need to ******* relax lol

  • Zlyzen1 Zlyzen (@Zlyzen1) reported

    @playnewworld no problem // I'm in school until know You can close the servers until 8 pm

  • divan_88 Ivan Dabovic (@divan_88) reported

    @playnewworld I'm OK with that as long as you solve the issue with long queues. ;)

  • briathus B Я I A T H U S (@briathus) reported

    @lollocalda00 @Var1ousGaming @playnewworld Nah! It's a company dude... Amazon bad management is the problem here, not devs... They sell a product globally and don't offer global support. They should have people across the globe as any company in this situation does

  • goodsoup83 Dade // (@goodsoup83) reported

    @playnewworld No problem, next time do maintenance by region, not all in once though.

  • ClarusMentis Tamara (@ClarusMentis) reported

    @tripa47 @playnewworld side note: the real point of regional servers is just to reduce latency bc it is a serious problem in pvp. However, since they do have regional servers they should have diff patch times around 2am local for each region. Solve the swarming prob another way.

  • ElFayome95 RocketX (@ElFayome95) reported

    @playnewworld can you plz fix our problem with connection i am from Egypt and i can't join server without vpn please help us

  • jeanphilippela2 jean-philippe lalond (@jeanphilippela2) reported

    @playnewworld there no sub to pay, stop the hate, they don't only fix bugs, they prep for transfer/increase max players, wow has sub and took down servers 8h for 9.1.. so calm down.

  • JohnPaulBap Malice (@JohnPaulBap) reported

    @playnewworld It could help with the process refinement and lead to each subsequent regional update being faster. It could also reveal post-patch problems for the regions that come back up while maintenance is going on in a different region, but that part would kinda be a headache. (2/2)

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