New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • TheYoonz Yoonz (@TheYoonz) reported

    @Var1ousGaming @playnewworld So, you want them to put the servers up and then immediately watch them crash and lose your progress? No? Then let them work.

  • Sunlight_Sword SolKnightSolaire (@Sunlight_Sword) reported

    @ZenHeadshot @playnewworld "fix this game" "No not like that waaaaa" yall need to ******* relax lol

  • goodsoup83 Dade // (@goodsoup83) reported

    @playnewworld No problem, next time do maintenance by region, not all in once though.

  • JohnPaulBap Malice (@JohnPaulBap) reported

    @playnewworld I can agree with a lot of the suggestions about doing the updates per region rather than all at once (if the infrastructure supports it). Not just for the benefit of regional time-zones, but also for the benefit of isolating issues without all regions being down. (1/2)

  • LiamJS94 LiamJS_ (@LiamJS94) reported

    @playnewworld Imagine whining about manitance which is going to help the biggest issue that most the New World player base has been bitching about... I just don't get it...

  • Levi27356177 Levi (@Levi27356177) reported

    @playnewworld The bug or fix that the comam with dungepas is getting better does not show anything

  • FatFluffyOne1 FatFluffyOne (@FatFluffyOne1) reported

    @playnewworld But... I need to get my fix..... ***Scratches neck***

  • bingogoldberg1 Bingogoldberg (@bingogoldberg1) reported

    @playnewworld Are you guys planning on making the server capacity any bigger? Because an extra 248 doesn't really solve the issue that much

  • ClarusMentis Tamara (@ClarusMentis) reported

    @tripa47 @playnewworld side note: the real point of regional servers is just to reduce latency bc it is a serious problem in pvp. However, since they do have regional servers they should have diff patch times around 2am local for each region. Solve the swarming prob another way.

  • arno_baeyens arno baeyens (@arno_baeyens) reported

    @playnewworld if i get a login queue after waiting for 7 hrs already, i will not be happy.

  • 1mDuper Rasmus Henriksson (@1mDuper) reported

    @MIGHTYR4IDER @playnewworld Bad exp/ hour. Loot is the same, nothing good but a focus rapier and focus musket. I dont see the issue.

  • BagelBackpack Marc (@BagelBackpack) reported

    @playnewworld So I can’t play today bc servers only open by the time I’m done with work and then queue takes too long Assuming log in servers don’t crash

  • mekaci1989 aykut sırma (@mekaci1989) reported

    @playnewworld Pls Amazon,would you fix your high ping latency ms issue for EU region server that not everyone lives in EU.Comparing to other mmorpgs I play it is 55ms, the ping ms is too high in New World EU region servers.I am from Turkey and I get +166 ms while I have 200 Mbps internet speed

  • Levi27356177 Levi (@Levi27356177) reported

    @playnewworld I wonder if they will fix the mistake that after leaving the dungeon the compass does not show animals and plants

  • T_Rocksky Michael Tarosky (@T_Rocksky) reported

    @playnewworld How about you guys acknowledge (and ideally fix) the fact that expeditions cannot be entered by a large portion of your player base completely breaking story quest progressioin. There are several reports on the forums. not a single acknowledgment.

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