New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • BretzelsOVS Bretzels (@BretzelsOVS) reported

    @playnewworld What do you think about stopping all the servers until you add slots to the servers and fix the queue disconnect?

  • bibulix1 bibulix (@bibulix1) reported

    @playnewworld wtf is this dogshit que? i stay 6 times in a row in que and everytime its getting errors , to manny attempt nd **** to connnect? For what ******** i pay? to watch que and than crash??? Fix your servers

  • Whatdidyoudo7 Whatdidyoudo!!! (@Whatdidyoudo7) reported

    @playnewworld Just qued from 650 to 50 for a connection failed error message… now im 930 👍🥲

  • Archetipoeroico Volk (@Archetipoeroico) reported

    @playnewworld Do you understand how you are wasting people time? Fix your queues or just block server entrances so people are forced to play on other servers. And the fact you are not answering significate how bad your PR is.

  • PokeBasshs Nicolai (@PokeBasshs) reported

    @playnewworld The game where you sit 3 hours in Q, only to get an error and gets kicked back in the line. Great game, can I have my money back now?

  • Fiesty_Lass FiestyLass (@Fiesty_Lass) reported

    @AchilleHenriqu3 @playnewworld had the same issue

  • Pete_Gale Pete Gale (@Pete_Gale) reported

    @playnewworld Was #871 in the queue this morning; it's been 4 hours and now I'm #3257 in the queue, because I've had a server connection error three times (one at 300ish, one at 500ish, one at 2400ish). This is an absolute joke.

  • Touhidu84794004 Touhidul (@Touhidu84794004) reported

    @DrLupo @playnewworld Will the YouTube vod be available later? It's not working right now. I missed it because of my medical treatment.

  • nicklaswendell1 NwL (@nicklaswendell1) reported

    @playnewworld you need to fix your god damn server problems asap. It cant be right that you have to que for 4 hours at 12am, what do you think will happen when the time becomes 4pm and all from eu are getting Home from work? What que times are we talking then?

  • nwaucm New World Australia Community and Marketplace (@nwaucm) reported

    @EagleGarrett @playnewworld If you login for your next session now, you may get in by the time you're awake again. =P

  • Nibashe Joey P (@Nibashe) reported

    @playnewworld I dont mind the queues. What I do mind is qeueing for over 3 hours, getting an error and being put in the back of the queue. At least implement a placeholder so you will be put in the same position if possible. Havent been able to play yet :(

  • ADCARTATTACK ADCArtAttack (@ADCARTATTACK) reported

    @playnewworld @dealer_monkey Just to test, I deleted my character, and started a new one in the same server.. I'm not 490... my old one was 2100. So you are prioritising new players!!! Is that to prevent refunds? Get new people playing.. DEFINITELY passing this game service

  • allan_law7 Allan Law (@allan_law7) reported

    @playnewworld not happy wuth these server issues! Bought a game and I can't even play it. Twice booted from the queue. 4 hours of queuing for nothing ffs! Sort this out. Paying customers and half can't play!

  • knownAsBoogie The Boogie (@knownAsBoogie) reported

    @playnewworld In iran we have problem connecting to the game pls fix it

  • Kiz0Sm1th Kizzz0 🕹 (@Kiz0Sm1th) reported

    @playnewworld Fix the ******* game!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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