New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • tjessberger Tim Jessberger (@tjessberger) reported

    @playnewworld I think you may have meant to disable the starting area queue on worlds where new character creation is disabled. Established players are being put in a "starting area queue" that does not move, if they log out near the starting area. Only fix is character delete.

  • bananawaga Marc (@bananawaga) reported

    @HiveNewWorld @playnewworld Fix pls @playnewworld

  • MrInats Inats (@MrInats) reported

    @LemmyBravo @playnewworld see amazon games created a problem it startet with not adding pvp servers for >ppl meet up to do pvp on a handfull of cluster>big que startet alot character got created>ppl do a script/makro to not dc >instead of increasing slots amazon works on ppl who do makro

  • PuLse_cba N. (@PuLse_cba) reported

    2 hours to crash and get thrown into an even bigger queue. thanks bezos @playnewworld

  • ItsRFT_ RFT // VTuber 💕 (@ItsRFT_) reported

    @ChibiDixie @playnewworld what server are you on? and i can do some looking around to see if theres a fix :)

  • ben_akali Ben (@ben_akali) reported

    @playnewworld over 12 hours in queue and still haven't been able to play, are you gonna fix this?

  • CtrlAltTaco New World’s Papi Taco (@CtrlAltTaco) reported

    Mass reports are becoming an issue on @playnewworld. Governors of companies are having people mass report to get other companies governors. These reports need to be manually reviewed.

  • rusblake Russ (@rusblake) reported from Hillingdon, England

    @playnewworld love the game, hate the login times, is there any update on when/what you plan to do about server capacity? Over 700 in a queue is a-bit too much. Maybe increase by 1000?

  • CtrlAltTaco New World’s Papi Taco (@CtrlAltTaco) reported

    Mass reports are becoming an issue on @playnewworld. Governors of companies are having people mass report to get other companies governors banned. These reports need to be manually reviewed.

  • WaddingTyler Tyler Wadding (@WaddingTyler) reported

    @freud010 @playnewworld Having the same problem steam won’t issue a refund rip

  • el3ctronman Aaron S (@el3ctronman) reported

    @playnewworld Are you going to fix the UI glitches that get stuck on the screen or when pinned quests disappears and no way to get it back? Is there any way to reset ui without having to logout and get stuck in queue?

  • ZooM_TRauMA zoom (@ZooM_TRauMA) reported

    @playnewworld PLEASE GIVE OPEN WORLD QUEUE A CRASH PRIORITY!!! I woke up early to play today, my internet died for a second and came back, now I won't get to play for around 6+ hrs.

  • oODovaOo Dova (@oODovaOo) reported

    @playnewworld maybe increase server cap so i can even play and finish my fkn events i made for the server and my company like WTF is it that hard to upgrade server cap !!!!!!!!!!! getting fkn lag detected from time to time and queue for 3h to play on fresh server is just fked up

  • crashdoom Crashdoom 🇺🇸 (@crashdoom) reported

    So uh, anyone know what the "Restricted Area. Region is blocked." error is on @playnewworld? Can't seem to travel into Windsward on Castle of Steel.

  • EmmanouilEisa Emmanouil Eisa (@EmmanouilEisa) reported

    @playnewworld show me a game that you relog@because of lag issues and you get que... YOU GO T MAIN MENU AND GET QUEUE. Embarassing game nice

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