New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • SwiftSands SwiftSands (@SwiftSands) reported

    @playnewworld OPENING NEW SERVERS DOES NOT SOLVE THE PROBLEM PS YOUR SERVER NAMES ARE CRAP

  • SheaBethell1 Shea Bethell (@SheaBethell1) reported

    @DarthRejects @3GoneRouge @playnewworld The problem is not only the 2k cap, its that there is no cap for max players. So a server with a 2k cap can essentially have 16k players characters on it. See the problem there? Why not close servers when they have 3k or 4k toons created. Can always open again in future.. Morons.

  • Richard48062297 Darkstar Magic (@Richard48062297) reported

    @playnewworld @freeninetynine2 "We take our Code of Conduct seriously." But not, you know, server stability, login queue's or being a competent company.

  • Bl69died Blood (@Bl69died) reported

    @playnewworld PVP bug, people in invincible, 7 day respawns, respawning in tutorial dead. Not able to do anything. This need fix asap

  • 4_20Blaziken 🍁🔥😤💨💫💯 (@4_20Blaziken) reported

    @playnewworld fix your connection man! Just lost my position in your small 2k player count server que. this is embarrassing @amazon

  • Bax_cd Bax (@Bax_cd) reported

    Any ETA on server fix '' Atlantis '' South America @playnewworld ?

  • AleksiVS Aleksi Vanha-Similä (@AleksiVS) reported

    @playnewworld About 2 hours ago I got disconnected from the game. Waited 500 person que for about 1,5 hours. After that I got error message "Failed to join login queue" and didn't get in. Pressed play button again and now I'm 1049 in que. Any chance you can help? Sarkhani-Metsola

  • ADCARTATTACK ADCArtAttack (@ADCARTATTACK) reported

    @playnewworld @FelixScollen Why did we go through a 2 week beta? Multiple play tests? Alphas.... These issues were known, we believed they would be fixed and ready. It's unexceptional that the game at max right now supports less than a half of those currently ONLINE. And rising.

  • DanLBrown_ Dan Brown (@DanLBrown_) reported

    @playnewworld Whenever I open the game it turns off my connection to twitch, then when I go to turn on the twitch connection, it’s not turning it on. Is there an issue with that at the moment or is it just me?

  • Mrdjay62 8976 (@Mrdjay62) reported

    @playnewworld massive issues 1 increasing the server population from 2k to something more u are amazon u have the biggest servers world wide not acceptable more worlds aint solving ur problems look at what people are saying 2 make it so people can transfer characters acrossworlds

  • ZephylTheToxic ZephylTheToxic (@ZephylTheToxic) reported

    @TCG2385 @Lyravar1 @playnewworld these are not "some kind of issues" this is every-*******-mmo-release-in-past-20-year issue, where company is flooded with players because they go for post hype infrastructure rather than launch infrastracture

  • MAlmarri777 محمد المري (@MAlmarri777) reported

    @playnewworld please fix the queue please we beg u

  • ForanRaian Raian Foran (@ForanRaian) reported

    @NiftyZauper @playnewworld Ah yes, "don't listen to people who are having issues." Because problems being ignored is going to offer solutions to those problems.

  • therealroenn Therealroenn (@therealroenn) reported

    @g_mackin_ @HoldsworthPeter @playnewworld nice fix will it fix the lag detected crash?

  • SilvexTV Silvex (@SilvexTV) reported

    @3GoneRouge @playnewworld You're not wrong, but believe it or not most MMO launches are riddled with bugs and issues. They said they're addressing it, it's not normal and acceptable. I'd wait until day 3-4 before complaining...

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