New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Asterix_AU Asterix (@Asterix_AU) reported

    @playnewworld How about you address the actual issue instead of punishing players for your mistakes.

  • YossmanGaming Yossman (@YossmanGaming) reported

    @febretv @playnewworld @amazongames The only specific action should be rolling out more servers. Don't treat a sypmtom to a problem you created! Everybody who can't play due to server queue should ask for a #refundnewworld

  • MikeMusic90 Neero (@MikeMusic90) reported

    @ImbullsT @nemestrinus44 @playnewworld the main issue is that there is always 2k people online on most servers. up the server cap = faster ques

  • TangoJokerBravo Travis, the hero (@TangoJokerBravo) reported

    @playnewworld Would be great to see a disconnect protection implemented too.

  • xyrusII Victor Lopez Guerrero (@xyrusII) reported

    @playnewworld The problem are the 5h que, not the people afk...

  • darkracer125 darkracer125 (@darkracer125) reported

    @zlatkoty @playnewworld that is not the reason at all. why the hell are people so goddamn stupid these days. increasing server cap is not the answer because i don't want 10 other people standing next to me waiting for a bush to respawn. character tranfers to other servers IS THE ONLY FIX!!!!!!!

  • Sunshine_underG San Holo (@Sunshine_underG) reported

    @playnewworld Is there work going on to fix corrupted events? Halfway through they end abruptly. Last four of five have stopped halfway through with no rewards. Super annoying!

  • KettyWombey KetamineWomble (comissions open) (@KettyWombey) reported

    @vivalabryy @KingVigors @playnewworld You don’t, just close the error message and wait a few minutes, it’ll put you back in your spot

  • AlmanaxWinch FlynnWinch (@AlmanaxWinch) reported

    @RayyBen @playnewworld No but you'd complain about lack of iron, to much people on mob, lags, crash, problem of stability, PvP with to much people, the fact that already only 10 company can hold a city (sometimes less) and say there is to much concurence, etc Solution isnt to bring future problems.

  • RisukaMisai pronouns (they/them) not in bio (@RisukaMisai) reported

    @joaomaadeira @playnewworld If you go afk it's fine. It's avoiding the AFK kick by using a macro so the game detects input that's the problem. If you're going to be gone longer than 25 minutes you don't need to be taking the space of someone who is waiting to play the game now.

  • ttarpi Ian Pratt (@ttarpi) reported

    @playnewworld Instead of spending time coming up with solutions for peoples ingenuity in solving the biggest issue with the game, just fix the queuing issue. I’m a fan of the game but know that if I’m not in the queue by 8.30am then I’m not playing that day. Name another game with this issue

  • felltyr Felltyr (@felltyr) reported

    @playnewworld I'm currently hitting Lag Detected walls every 2 seconds. I've reset my game and gone through the awful queue to be met with the exact same issue. Character can barely move. What do I do?

  • Asterix_AU Asterix (@Asterix_AU) reported

    @Mrlawal_ @playnewworld Yup same here. And what happened to jumping the queue after a disconnect like we had in the closed beta.

  • Elpapoaa Ja De Du (@Elpapoaa) reported

    @ClydeThaMonkey @playnewworld Lol get another server man, i dont have the game but my friends never has any problem getting in

  • Kyua124C Kyua (@Kyua124C) reported

    @maarten_2020 @playnewworld Clicking on okay is fine. What you shouldn't do is clicking on play after that. Errors have been fixed anyway.

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