New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • a13xyZZZ a13xyZZZ (@a13xyZZZ) reported

    @playnewworld Hey Team! Just wondering if there were server issues in EU Central? Seem to be stuck when trying to log in again :( All the best, thanks for a great game!

  • Pr0x1d_ Proxid (@Pr0x1d_) reported

    @playnewworld I am 22 and on 2917 queue third time today because of Too many request error, why don't give players choice to relocate right now so we can play, and maybe after a month remove the feature if needed, seen few servers with 2 people in queue which right now I can't go to.

  • enjouaa Enjoua 🧲 (@enjouaa) reported

    @playnewworld Seriously.... It is actually not possible to play anymore. I am not going to level up a new character on every new realm that get full after I disconnect. I love the game but I am seriously going to think about a refund.

  • chalsinton Chalsinton 🎲🌗 (@chalsinton) reported

    @playnewworld That the big issue with an Amazon game is the lack of servers, when its one of the core business of Amazon, the joke it tells itself

  • Dave_of_devon Dave_of_devon (@Dave_of_devon) reported

    @playnewworld @dealer_monkey It's not even playable on PC in EU. 1000+ queues for EVERY server and the queue bugs out and throws a random error up to put you to the back... ADD MORE EU SERVERS OR RAISE CAP

  • whyman whyman (@whyman) reported

    @playnewworld I need to que 2 hours plus to play with my guild. Fix this BS asap please.

  • AdamShwaginz AdamShwaginz (@AdamShwaginz) reported

    @Drorith @playnewworld WE DIDN’T WANT ANY TROUBLE

  • funzehh pedro. (@funzehh) reported

    @playnewworld why do I keep gettting an error when im in queue? it happens a few times, so I have to start queue again and again... :/

  • Arinecka Ari :) (@Arinecka) reported

    @playnewworld When you will launch server transfer? EU queue and errors when you are waiting hours and you can start waiting over and over again are really annoying.

  • i_PunisheR_ MehDi 🇮🇷 (@i_PunisheR_) reported

    @playnewworld When we get new worlds for EU server ? They're all on 1000 Queue and take over 3h to login !

  • philipp_thaler Philipp Thaler (@philipp_thaler) reported

    @playnewworld Keep getting kicked out of queue. Going down to position 10-50 -> an error occured, go start back in line. Your queue should at least remember someone for 5 minutes...this is riddiculous.

  • Unfort0ld Daniel Silva (@Unfort0ld) reported

    @playnewworld wth is wrong with queue constantly losing the connection to your servers? and the big ping? im from portugal and every game hosted in general Europe gets a ping of 40 - 50 tops... playing NW i get 70 - 80... today i get 80 - 95... and now... cant even play because of the login DC

  • OniaxTv OniaxTV (@OniaxTv) reported

    @playnewworld PLEEEEASE fix this game. Fix queues, fix everything. Are really ready for releasing the game? Normal people have no chance to play the game. We are in queues for 6 hrs everyday. Is this the next gaming fail of Amazon Game Studios? I have 12hrs playtime, 0 seconds ingame, fckin GG

  • maineb42 〽️onkey D. Berry (@maineb42) reported

    @oleHBW @playnewworld Having the same problem

  • ZebbeO Zebbe Olsson (@ZebbeO) reported

    @playnewworld When are u going to fix the connection failure in que and increase the max players for each servers? Because at the moment I can sit in que for a couple of hours and just get connection failure and start all over....

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