New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Forrester_Pt ForresterPT (@Forrester_Pt) reported

    @LtBuzzLitebeer @playnewworld I didn't ask for a refund For the div2 with all its problems and now this show for what! Lololol

  • KusoTrevor KusoTrevor (@KusoTrevor) reported

    @cosmiclord7 @playnewworld I think the risk to that is it may introduce server response lag ultimately souring the overall experience for all the people on the servers. All of the requests to hit and resolve those interactions costs server compute time. I still want more capacity tbh. :)

  • Senichiro_LP 🔥 Senichiro 🔥 (@Senichiro_LP) reported

    @NostreTweets @playnewworld nope not the players are the problem... the 2k capacity servers are the problem

  • Jerrybean02 Jerry Williams (@Jerrybean02) reported

    @playnewworld please help. In logging on as 1st in queue when server info suggest 1400 should be in queue. Will I get into the game eventually or is this a known bug with a fix?

  • IgorKugan IgorKugan (@IgorKugan) reported

    @playnewworld what about fixing the issue and increase server capacity?

  • Jabadube Jabadube (@Jabadube) reported

    @playnewworld A lot of my mates including myself are having a unable to connect to server issue could you please advise how to fix this. I Tried restarting pc, file verification, making a new character in another world then log out and try my main again, checked firewall etc.

  • PyvosGaming Pyvos (@PyvosGaming) reported

    @playnewworld Please consider having a disconnect grace period that allows a character to rejoin without queue (when not being kicked for AFK), whether that's 5 or 10min. It is frustrating to not just deal with queue times, but then lose out on the opportunity to play due to a crash.

  • NostreTweets Thomas (Nostre) (@NostreTweets) reported

    @Senichiro_LP @playnewworld They do need to add more server capacity. But afkers add to the problem.

  • MicDubTV MicDub (@MicDubTV) reported

    @playnewworld Hey guys, I’m pretty sure purple pigments are bugged out of the game. I’ve farmed DOZENS of Shellbed Caps & have found a total a 0 pigments. Please fix?

  • The_Lee_Morant Lee Morant (@The_Lee_Morant) reported

    @playnewworld Imagine an MMO where you just picked your server at login, then if it was busy you and your friends just moved to a less busy server. That must be very hard to implement though... Oh Wait....

  • wowjason62606 Impulse | Wowjason62606 (@wowjason62606) reported

    @playnewworld can you PLEASE fix the bug that stops hatchets and axes from being able to attack without completely reloading the game? With a 700-1500 queue that basically means my day of playing is over when the bug happens. Swapping weapons doesn’t fix it anymore can’t fight

  • diomar155 Pupii (@diomar155) reported

    @playnewworld Do this and you will be killing ur game.. is just a ridiculs update cuz you cant fix ur fking game..

  • xiaolinstyle Garbage fr8ter pilot (@xiaolinstyle) reported

    @NostreTweets @playnewworld I'M simply stating that this isn't the real issue and "selfish"? Really? What part of playing a computer game online when millions aroundv the world and even in our own neighborhoods are homeless and starving *isn't* selfish?? This is AMAZON'S problem NOT the players

  • daddeldaddy Dennis (@daddeldaddy) reported

    @playnewworld Sorry but this is not gonna make the queues magically disappear. It will have no effect whatsoever. Maybe you should have launched worldwide at the same time, counted pre-orders against server-capacity, or just limited character-creation, maybe fix the problem not the Symptoms.

  • notyeej yeej (@notyeej) reported

    @playnewworld please restart "Yomi" lag is crazy bad.

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