New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • bewdubruh Bewdu (@bewdubruh) reported

    @playnewworld If we lag out during launch at the server has a que are we stuck back in que or do we have a certain amount of time to log back in?

  • Anubis9500 Anubis (@Anubis9500) reported

    @playnewworld Release the game Globally at the same time to avoid the prblems you've created with creation and deletion of characters and the filling up of European servers. Or change the name lock to regional. Fix the problem you created, own it, don't role with it.

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @ckichcal @playnewworld MMOs because it helps with server load and makes taking time out of work easier also help so they can be in office to fix problems which is common for a MMO launch unlike FOS games that usually do not have game breaking bugs on launch

  • Kellryth Kelryth (@Kellryth) reported

    @playnewworld Ok you know your servers are probably going to crash when Europe starts playing and North America starts logging in to reserve our names? It would have been better to region bind the names instead of having them account bound.

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @Anubis9500 @playnewworld fair enough all opinion I guess as for the second part of your statement though, as much as stress test "help" it is close to impossible to not have server issues due to the initial load all at once this is why almost all major games especially MMOs have initial probs on launch

  • FloofDoggo DoggoFloof (@FloofDoggo) reported

    @DemocracyIsGone @playnewworld So I don’t know if it is a problem with having multiple computers hooked up to one steam account and it not pulling in properly? Idk I’m just hoping that it isn’t an issue on launch is all.

  • Tracelesstv Traceless (@Tracelesstv) reported

    AWS global outage a day before @playnewworld launch. 🔥 Please no dear baby Jesus.

  • ViperPrism Mike (@ViperPrism) reported

    @Uhtred1234 @playnewworld @Diablo They won't be game breaking bugs. The only thing I see happening is the servers have que time and/or server issues. Game was running a lot better than #D2R

  • _Brutal_Gamer BRUTAL (@_Brutal_Gamer) reported

    @playnewworld I don’t see an option to pre install the game on steam anyone else have this problem?

  • unforgottenlive unforgotten (@unforgottenlive) reported

    @playnewworld Hi! I have an issue with my New World Creator profile and when I emailed you about it, you wanted me to sign up for another account instead of helping me change my email. I feel like I've been missing out now on a ton of info, news and codes :(

  • GojuSuzi GojuSuzi (@GojuSuzi) reported

    @Kaishinor @v0idheim @playnewworld Problem is that a large number of streamers have 'confirmed' otherwise, and Amazon haven't yet given an official announcement. So most people either believe it's global lock, or aren't sure but will act as if it is just in case. EU servers will tank.

  • EyeSeeU8 EyeSeeU (@EyeSeeU8) reported

    .@playnewworld is the 3090 graphics card issue fixed for launch?

  • sharpy009tv Sharpy (@sharpy009tv) reported

    @playnewworld @QwerdyTV I wanted to mock the harvest time of a stone pick axe with "you could probably compose this while waiting for your big iron node to be mine" But honestly, if it wasn't for progress reset after beta theres no issues with it. Honestly has felt like the longest 14 days! I Wanna play

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @Anubis9500 @playnewworld Problem is the choice they made is actually great long term it just has 1 major problem which is the whole name reservation thing in the long term global names allows for global server transferring and staggered launch means less server problems overall

  • Sinnamon_Troll Sinnamon_Troll (@Sinnamon_Troll) reported

    @DeezlyOG @JohnPrahl @playnewworld I agree! My fingers have trouble spreading over a key board and quickly hitting buttons that are not next to each other. Controllers are the way to go!

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