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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Silufadumar
    William Gardiner (@Silufadumar) reported

    @playnewworld Excuse me!... I was looking forward to jumping back in and exploring the new area, so I went to login to refresh and prep a bit, only to find my character's name has been allowed to be stolen by another player! Ang just because I've not played for a while...wtf?

  • useandabuse08
    useandabuse08 (@useandabuse08) reported

    @FutFootXT @playnewworld There’s nothing to fix. Just make friends

  • Kazma45
    Kazma (@Kazma45) reported

    @playnewworld The MSQ is bugged, and for some people, a simple teleport away and back is enough to fix it, but for a lot of people like me, the MSQ has disappeared from our Journals the second we got near the boat in Cutlass keys. Please fix this soon

  • CliffordCo82414
    Clifford Cooley (@CliffordCo82414) reported

    @willyjordan14 @playnewworld Yeah I'm not gonna stick around. If it is going to take 30 minutes to launch the game. They created this problem by merging all the worlds. It is a problem that will push me to find a different game. One that launches when I want it to.

  • MisaelLey95
    Alejandro Ley (@MisaelLey95) reported

    @crusade_o @playnewworld and the problem? its just a game, chill, try again and enjoy the game 👍, I also played when I had a lot of problems and that didn't stop me from having many hours of fun.

  • google_fuc85322
    No Quarter (@google_fuc85322) reported

    @Dandarf91 @playnewworld I figured it out thanks to using Grok. Last week I was trying to link my 2nd account to amazon for the rewards and long story short doing so removed the account from displaying my toons. Re-linked it and its back. Try using grok for your issue. Might work. GL

  • Mr_Groovy_B
    Brendon J. Jacobs (@Mr_Groovy_B) reported

    @playnewworld hi how do we fix the audio bug? It really messes up the game on xbox

  • AzrialNeph
    Azrial (@AzrialNeph) reported

    @7empestDecend @playnewworld @dev_katyk Should be fixed now I think a few people had issues with MSQ start point

  • tmacfishing
    Travis McFalls (@tmacfishing) reported

    @playnewworld having some serious ghosting issues with support....can you help me. I can provide ticket numbers.

  • google_fuc85322
    No Quarter (@google_fuc85322) reported

    @playnewworld what a bunch of losers in the comments. Give me free **** because I bought the expac before.....Remember YOU are the reason WHY games have problems.

  • crusade_o
    Crusade O’ Clock (@crusade_o) reported

    @playnewworld This game still on life support? I miss it, but man it had so many issues

  • xxnatobrxx
    NATSZ (@xxnatobrxx) reported

    @TrickTrickms @playnewworld NoOoo they shouldn't nerf it like that, that's a death sentence, they should fix the moonstone 1 hability crazy DMG that everyone is abusing not the artific.

  • Hive148898
    Hive (@Hive148898) reported

    @BlackWaveGFX @playnewworld no its truth afte 4 years with broken promises and no sorry for shitting on the players

  • CalpleX9
    Gerard (@CalpleX9) reported

    @NWGameStatus @playnewworld Adding two servers will not fix this problem we need more room

  • Rhuess
    Ruess (@Rhuess) reported

    @playnewworld My Phoenix necklace just killed me in the start-up timer for a 3v3 arena, then I was kicked for being afk... my teammates couldn't revive me in the waiting period. Pls... fix this

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