New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • KrAzYezT Kain (@KrAzYezT) reported

    @playnewworld Idk if this issue has been addressed but, Last update completely erased my house with all my storage chest in there.

  • thetiip Austin Scott Bruner (@thetiip) reported

    @playnewworld you know it would be useful for the PTR to have all the locations unlocked so you can actually adventure around. I cba walking everywhere to be able to teleport to test issues for you. Oh yeah you might wanna patch the ice gauntlet this patch or we gonna have a hatchet bug 2.0

  • AMPLIClT AMPLICIT (@AMPLIClT) reported

    @playnewworld Frost gauntlet and all aoe abilities are absolutely broken. how can I do a “unstoppable Charge” out of the aoe if it rubberbands me back into it. literally a slingshot back into fuckery is what it feels like..please fix

  • curtis_fugitt Damn Wizard (@curtis_fugitt) reported

    @playnewworld could you guys fix voidbent helm and boots so they can be dyed? 🙏

  • MaWa36_ MaWa (@MaWa36_) reported

    @playnewworld I haven't seen the arcana issues addressed in the 'Known issues' post. Please tell me you guys are aware that water/fire/life arcana doesn't give +15 Min/Max GS. Making it impossible to craft 600ilvl items. Also some legendary items are not in the game for arcana weapons.

  • yigitvocal Yiğit Vatansever (@yigitvocal) reported

    @playnewworld FIX the Trading Post! Damn it!

  • Agrimariio Agrimario (@Agrimariio) reported

    @playnewworld Fix the ******* bug that mob can duplicate themself and they are 40 in a single point

  • kakovalipuduk merida (@kakovalipuduk) reported

    @playnewworld I'm trying the launch the game but it keep saying "connection error" does anyone know how I can get rid of this?

  • TheDantesito pollainfluencer (@TheDantesito) reported

    @playnewworld When u gonna fix the light armor bug and dead servers? :)

  • Jaggeh_ie Matthew O Doherty (@Jaggeh_ie) reported

    @playnewworld will the upcoming patch fix the infinite spawning enemies in ebonscale and reekwater quests?

  • sellnex Thomas (@sellnex) reported

    @playnewworld Fix the goddamn 250 strength lag!!!!! And also fix shattered mountains on server Midgard...

  • HavoKBuhan HavoK Buhan (@HavoKBuhan) reported

    @playnewworld Please stop banning people for mining orichalcum ore. my brother got banned sitting behind me for cheating while mining orichalcum in restless. The forums are also showing this issue and Amazon just told him he isnt getting un banned and to stop asking.

  • Chaosbeasty1 ChaosBeasty (@Chaosbeasty1) reported

    @playnewworld How about clarification on why people are getting 24h-7day bans for the lag detected bug... honestly love the game but the fact that someone gets 7 days do to your system failure just wow

  • the_tacbacon Dariel Becker (@the_tacbacon) reported

    @Onyx1831 any idea why players using mobile T-Mobile Hotspot get the "Unable to establish connection with the server" error? @playnewworld

  • Eeksipas1 Eşşeksıpası (@Eeksipas1) reported

    @playnewworld Seriously.. how about fixing game first. Lag all the time in main cities such as everfall... 30-40min queue to play.. anytime game crashes or lose internet u have to wait over and over again... how about putting layers to game?

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