New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • avengefulgamer avengefulgamer (@avengefulgamer) reported

    @SnugglesAltCoin @playnewworld Sadly I've already sunk over 20 hours of playtime and dont want to restart after playing in the open beta and closed beta. First world problems but problems nonetheless.

  • YourBoyZ8 CrazyBoss (@YourBoyZ8) reported

    @playnewworld Fix the queue times or allow us to join multiple worlds. I have 10 hours “played” and 7 of those are from waiting in queue.

  • ManaLocked ManaLocked (@ManaLocked) reported

    @Kephrii @playnewworld @Kephrii did you limit fps to 60? That seems to be the reported fix. I have been running it with my ASUS 3090 STRIX with no issues

  • AngrySWO AngrySWO (@AngrySWO) reported

    @playnewworld Sure...except I spent 2 hours in queue because I logged out to be away for a bit for dinner & family. I'm not too pissed about waiting...except when I wait to get in and then it errors when it's my turn. Hit play right away, nope back at 900. Fix it or else everyone will AFK.

  • milesroozen UberGuitarDude (@milesroozen) reported

    @asusgamer @playnewworld different ports, but the issues persists. I guess the good news is that my other monitors work fine in this same port so that's leaning towards it not being a GPU issue and maybe just the monitors time to go excelled by a power surge or something? No clue about this stuff btw.

  • xNavz xNavz | RG (@xNavz) reported

    @playnewworld Hey new world while I’m waiting in queue. Can you possible fix the company message board issue? Also, I can’t deny company invites even when I press x it say I have to give up governor (not gonna happen lol). Don’t worry I’ll have more when I’m chillin in queue again.

  • AjHoldXBL AJ Hold (@AjHoldXBL) reported

    @playnewworld im trying to enjoy the game after a 3 hr queue i had no problem waiting for the first time but now i have a visual bug causing my game to zoom in when walking (not running) and fighting making it hard to do anything, is there anything i can do besides restart

  • VapinGamers Vapin Gamers (@VapinGamers) reported

    @GoopWalls @playnewworld Dude tell me about it. I can't even log in on my original toon. I winded up making another one that I have been playing on. I get stuck in the que and then errors out after having me wait almost 3 hours.

  • asusgamer Teknition (@asusgamer) reported

    @milesroozen @playnewworld Probably Backlight bleed. Common on IPS monitors. The 3090 and new world issue is bad soldering job by EVGA on some of their cards.

  • Mourad_A_Eissa Mourad A. Eissa (@Mourad_A_Eissa) reported

    @playnewworld Would you please fix connection error for Egyptian players as we reported to you on customer support and forums that game doesn't allow Egyptians to join (region or ISP block ??) Even some player have a workaround to join by changing region with VPN fix and can be banned !

  • WesTheFluffy WesTheFluffy (@WesTheFluffy) reported

    Yo so **** you @playnewworld do you understand how ******* annoying it is to be a PvE player and have your game crash just because you pass a town that has 100+ players fighting which then forces you to relaunch and wait in an hour queue? Fix your ******* game

  • JuusoVest Juuso Vesterinen (@JuusoVest) reported

    @playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.

  • JuusoVest Juuso Vesterinen (@JuusoVest) reported

    @playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.

  • Sinkillas Nick Alkire (@Sinkillas) reported

    @playnewworld Having an account that works as a Company Bank of sorts would make the character look afk even with someone actively keeping the account active between trades. Would this be broken with potential AFK kicking changes?

  • milesroozen UberGuitarDude (@milesroozen) reported

    @_rafuru @playnewworld Well, I'm not sure. Just from what I've been reading. I just was streaming New World, it froze my PC (which it's done before) and completely crashed me. Came back and here we are this time with a permanent(?) monitor issue. I have to wonder what happened.

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