New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • PerdyTang Matthew (@PerdyTang) reported

    @playnewworld Can you fix the main quest being broken

  • buenvs 𝑠𝑜𝑚𝑖 (@buenvs) reported

    Hello @playnewworld , I filed a ticket to the support but no one helped me with the issue I’m experiencing. My account was hacked ( the in-game account not steam) 2 weeks ago and I already reported that but i still didn’t get any help. Can you please investigate about it?

  • tyson__davis Tyson (@tyson__davis) reported

    @playnewworld except people are getting 2 day bans for leveling weapons too fast. your customer service is worse than the ingame bots.

  • NGergens Nick Gergens (@NGergens) reported

    @playnewworld Maybe fix your game before you roll out a double xp. Would be nice to actually be able to do my main story quests.. @playnewworld @amazongames

  • skinntyl Tyler Skinner (@skinntyl) reported

    @playnewworld Can you please fix the storage bug. I don’t want to play if I have to replace my chests every time I log in, thanks.

  • jokidre jokidre 🍥 (@jokidre) reported

    @OGDale_ @playnewworld I can tell you that all of them occur in every single potential situation they can test, because all those issues were global and detected after 30 seconds of patch release. It’s not about detecting everything, it’s about how they work in game development and patchs.

  • QuantumE9000 Burner (@QuantumE9000) reported

    @playnewworld Can you please fix the rewards system associated w OPR? We have far too few OPR‘s on my server. So when we do have one and all I get at the end is “you must contribute to earn rewards”, there’s nothing worse. Waste of time.

  • NGergens Nick Gergens (@NGergens) reported

    @playnewworld Maybe fix your game before you roll out a double xp. Would be nice to actually be able to do my main story quests.. @playnewworld @amazongames

  • EmperorScarr EmperorScarr (@EmperorScarr) reported

    @playnewworld I taught we had until the 3rd april? why it showing until midnight or less that is an error?

  • TaliesinBoghiu Taliesin Boghiu (@TaliesinBoghiu) reported

    @playnewworld @LePaddlepop Y’all fix crafting yet?

  • nicecoreyy corey (@nicecoreyy) reported

    @playnewworld I have seen other comments about this as well and really would like to hear back from someone but I have not received twitch drops since like the first two drops that I claimed and really want to figure out how to fix it. PLEASE

  • Biggie_Couch Kendall Jones (@Biggie_Couch) reported

    @playnewworld Idk if y'all are aware of this @playnewworld but the cape on the Stormbound Chestwrap is invisible if you look at it from front on. Idk if this is a graphical error or what

  • Zoom0_ITA Simone (@Zoom0_ITA) reported

    @Kaylertot @playnewworld If only I could log in. Zero errors with every game I own, New World can’t even connect.

  • RareFortniite RareFortnite (@RareFortniite) reported

    @playnewworld fix the game. add things that let us have fun not a walking simulator. add things that can be enjoyable. add animals. the game is all about grinding so hard to the point its just boring. after playing for 1 month the game becomes boring af. we need animals thats the first fix.

  • LeviatraLP Leviatra (@LeviatraLP) reported

    @playnewworld You guys are making progress. Game is much more playable then before which i like a lot. But my main problem was the gear grind. I love if really good equip is hard to get but trough rare drops or crafting not getting same gear over and over again to raise the cap.

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