New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MrMopRX7 MrMop (@MrMopRX7) reported

    Hey @playnewworld Any word on a fix for the lag and desync issues in dungeons/expeditions? Can't progress with the main quest until it's fixed since half our hits don't register

  • Reesourcez REESOURCEZ (@Reesourcez) reported

    Not playing New World again until the GPU issue is resolved. I can’t believe that we have to risk frying our GPUs that are worth thousands just to play your game. @playnewworld @amazongames Very disappointing.

  • Lecruidant Lecruidant (@Lecruidant) reported

    @playnewworld when are you going to fix the lag/latency in Amrine so that I'm not dying to attacks I can't defend from? I'm out here spending HUNDREDS of gold and throwing it down the drain to try to continue story because of your incompetence

  • AustinMichaelJ6 Austin Michael Jennison (@AustinMichaelJ6) reported

    @playnewworld So uh we gonna get a response to the Lag Detected bug that's ruining 1000s of players experience or? Haven't been able to move in a day so

  • Bloodfallzz Bloodfallzz (@Bloodfallzz) reported

    @playnewworld Hey guys, just a heads up but after upgrading to Windows 11, I’m having an issue now where my mouse cursor will randomly move onto my 2nd monitor while playing the game. Never had this issue until today, so I’m not sure if it’s something you fix or Microsoft.

  • CerebusJ Dr Benjamin Wong (@CerebusJ) reported

    @playnewworld When are you going to fix the unlimited bear spawn in Lodestone lair in monarch bluffs?

  • sIeek_ Tian (@sIeek_) reported

    @playnewworld @roqiCS add SEA servers wtf . 150 ping is ****, also adding your bad servers. too much lag spike everywhere.

  • rdevil44 cthulhu (@rdevil44) reported

    @JeffBangsTV @playnewworld Just make sure to cap your power supply at 90% and cap your fps if youre running on a high end gpu such as myself. They didnt fix the issue from the beta at all.

  • N3ikan Luderjäkel (@N3ikan) reported

    @playnewworld Is there any fix coming up for insane lag in expeditions? Playing on Iroko EU and its impossible to play expeditions due to like 3 second delays to everything

  • GennieRosie Genesis (@GennieRosie) reported

    @playnewworld dungeons have been desync and lagging on saragalla. Many other servers as well. People can't progress story or enjoy the game. No dev is addressing this any where. Any maintenance?????????????

  • TR1GG3R3DNL TR1GG3R3D (@TR1GG3R3DNL) reported

    @Nismospoolin @Kephrii @playnewworld Yup, msi rtx 2070 (i know not most powerful) and no problems at all

  • LoxStold Lox (@LoxStold) reported

    @lvlGhostlylvl @playnewworld Ah ? Never seen anything talking about this rumor of 90 days before the release. Its quasi normal for me to help friends for keeping their names... Since... Maybe 15 years or more. And never had this problem before. So... Well I am lucky and unlucky too so :) not so bad finally

  • OutRage87 OutRage87 (@OutRage87) reported

    @playnewworld We kinda don't need this feature, we can see this when we log in.... why tell us twice, fix the bloody issues in hand. We're a week in to this and already have spent over 20 hours in total queuing. Also 2 days have passed since your LAST update, you really are not bothered.

  • HowieXemnas Howiiiie (@HowieXemnas) reported

    @playnewworld how is there still f*cking queues to get into the game, 660 in queue I won’t even have time to get in ! So dumb, fix it.

  • opAshlii Ash (@opAshlii) reported

    Welp, I can’t play @playnewworld due to an issue with the game and the 30 series graphics cards. In the last 24hrs, pc screens went black, fans went 100% then pc restarted while I was playing, twice. Then saw @JayzTwoCents video and swore off the game until this is fixed. Yikes.

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