New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • TIJoeDavila Timothy Davila (@TIJoeDavila) reported

    @playnewworld **** your game. fix your que. sitting 4 hours in que just to ******* get kicked from que when im at 82nd, now stuck at 2200 **** off

  • XiaoZhanBaiTu Xiao Zhan Little Rabbit (@XiaoZhanBaiTu) reported

    @playnewworld i mean if you look at the queues most of them are below 2k so just add 2k or 3k onto of the server capacity then your problems will go away

  • edgardo4415 Edgardo Lamas (@edgardo4415) reported

    @playnewworld Can you please fix the immortal bug and dungeons not working and being ******* desynced with invisible mobs?? Thanks in advance dev team

  • Fara_Ven Fara (@Fara_Ven) reported

    @playnewworld Are you serious? Been waiting in queu all day when i'm finally about to get in i get "failed to join login queu" and get kicked back to the back of the queu? Can you get bezos to pluck some hair off of the ***** of his **** rocket and spend that money on the server?

  • TheMechanicTV TheMechanic (@TheMechanicTV) reported

    @playnewworld any plans to fix the commection error?? Just sat through my queue to join, got the error and now i get to do it all over again.... 😡😡

  • tc_dale T.C. (Theresa) Dale (@tc_dale) reported

    I was hoping to play some @playnewworld with my friends. Started at queue 1380ish, got down to 700, booted out of queue due to an @@mm error, started over at 1780, got ALL THE WAY to #1. "Failed to join the login queue, please try again." Back to 1736. 4 hours wasted.

  • Cale_pug Bodied (@Cale_pug) reported

    @playnewworld your telling me i spent $40 to sit in queue???? ive been in queue for over 4 hours and i so happen to dc right when i was 98 queue position, now i had to re queue and im all the way back to 717. Fix your servers, this experience is worse the wow classic re release.

  • HenriqSamp Henrique (@HenriqSamp) reported

    @playnewworld It has SA server where Dungeon is COMPLETELY BROKEN! Tidy up, please.

  • Brooshie Broosh (@Brooshie) reported

    @Focalmicrobe @heyitsaaron @playnewworld The fact that they don't have something in place to give you priority if you get disconnected, errors, lose connection temporarily, etc is ******* amazing. How can you screw up that bad?

  • buzlow Buzlow (@buzlow) reported

    @playnewworld hey new world team...fix your game. I haven't been able to play since hitting level 4 launch day (of which I had the day off and couldn't use any of it playing this stupid game because your queue times are garbage and you dont seem to care)

  • Rick_The_Corso Victor Andrade (@Rick_The_Corso) reported

    @playnewworld @I3randonRosario Theres like 4 South American servers with the same issue. Naraka is one of them.

  • Heero180 Heero Yuy (@Heero180) reported

    @playnewworld I asked so many times to fix the musket sights and they ignored it completely, with this sight I can't see the target correctly Will I have to find the sight image file and fix it for me?!

  • trespasser543 BongoDuck (@trespasser543) reported

    @playnewworld So this is wonderful for people just now joining us in the new world. This also changes nothing for people already dedicated to a server. Dominora is at 1600+ people in q and the error message means I’ve been in q for 4 hours. I now cannot play today due to work tomorrow.

  • Whyspir2 Whyspir (@Whyspir2) reported

    @playnewworld Not solving the Problems at hand

  • TheMechanicTV TheMechanic (@TheMechanicTV) reported

    @playnewworld Any plans to fix the connectiom error bug??

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