New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Azzeriun Haus of Azzeriun (@Azzeriun) reported

    @playnewworld The problem is not waiting in line, but playing with surreal bugs. In PVP, only two weapons are giving, another bug is the hit box and among others... There are many bugs. It's worse than Beta.

  • Aylonite Aylonite (@Aylonite) reported

    @playnewworld man seriously i was there 10 min after launch waited 7 hours only to get a connection error and now im 8k in que again. This the kind of service we can expect? wheres my refund holy billion dollar company btw

  • hugandmun Huginn and Muninn (@hugandmun) reported

    @turgay_batu @pencil_fox @playnewworld I am just as unhappy about this as everyone else, but I am not sitting in a 15000+ queue. At that point you either find a server with less people in queue or you simple don't play until they fix the issue.

  • hugandmun Huginn and Muninn (@hugandmun) reported

    @turgay_batu @pencil_fox @playnewworld I am just as unhappy about this as everyone else, but I am not sitting in a 15000+ queue. At that point you either find a server with a shorter queue or you simply don't play until they fix the issue.

  • australiagal Nicole - Lady Arywinn (@australiagal) reported

    @playnewworld 3 hours in que still can't get in how are you guys gonna fix this? I am limited on time I can play. I get 4 hours if I am lucky. To get on with work and real life.

  • Oshzak Oshzak (@Oshzak) reported

    @Muppbarnet @GregRout @playnewworld Honestly, I don't get hype anymore at launch. Always expect problems 😜

  • ViperPrism Mike (@ViperPrism) reported

    @Uhtred1234 @playnewworld @Diablo Server capacity will always be an issue with new MMO's. It's not a game breaking bug. I played the first hour just fine before I went to sleep. My buddies are still on since 8AM EST. No game breaking bugs like the original comment says

  • wildmooshe Mooshe is OPEN FOR COMMISSION! (@wildmooshe) reported

    I think the biggest thing @playnewworld is missing right now is a grace period for queue. If you disconnect due to a bug, and reconnect within 10 minutes, it would be great if it prioritized you to the front of the queue. This would make the experience so much smoother.

  • TheBishop92 Bishop Balone (@TheBishop92) reported

    @playnewworld just got 4 in queue, then got a failed login, now 685... sort it out ffs

  • taKUMI42462031 taKUMI (@taKUMI42462031) reported

    @playnewworld LOGIN ERROR AT PLACE 35 ARE YOU FKIN KIDDING ME?

  • SkyTeck02 SkyTeck (@SkyTeck02) reported

    @playnewworld Could you fix "message of the day" on companies? whenever you press a bounded key like "g" or something it quits the message and shows like the inventory or something. Makes it impossible to actually type something. And make copy paste possible pls. Thanks!:)

  • RaVaGiNGHeR0 RaVaGiNGHeR0 (@RaVaGiNGHeR0) reported

    @playnewworld Your game will end up flipping due to quee times better fix that ****.

  • Gman_F_TTV Grant Freeman (@Gman_F_TTV) reported

    @playnewworld was playing @playnewworld for about 2 hours when my game froze and top of screen said lag detected. couldnt move for 1 min so I disconnect and try to rejoin. now Im 975th in que. so much for waking up at 5am to play. there should be a grace period of 5min if you DC to skip que

  • Naoiiiee Bernadotte (@Naoiiiee) reported

    @playnewworld Stuck in queue, will there be any fix?

  • Zufalayka Zufo (@Zufalayka) reported

    @playnewworld @ochapeieiro @playnewworld mine is fixed now. I belive it was a server connection issue. I can queue now

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