New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • FeelsSadMen whichaynur (@FeelsSadMen) reported

    @playnewworld @playnewworld Hi, this is my problem."No Product Information Found, Cannot Initialize Game. Please Contact Customer Service For This Product." To solve this, I tried: a reboot of the computer t urned off Ipv6 again entered the steam account encouraged to check files

  • PhattPandaa PhattPandaa (@PhattPandaa) reported

    @playnewworld Think I'll just wait a year or so see how this game has progressed then.... nothing but issues..server wise I feel like I'm playing a dying game... I'm lucky if there is more than 200 people on it. The lack of players isn't my issue it's the fact I can't get expeditions going.

  • oldguyonline TaxEvasion (@oldguyonline) reported

    @escape1979uk @ItaAndyOfficial @playnewworld Evga has already admitted that the issue was on their end

  • DrunkPunk999 Putler kaput ! (@DrunkPunk999) reported

    @playnewworld countless other issues and bugs, why u start to sell beta stage game , u piss people off, im not sure this game survive if u cant chage this stupid neverending harvesting gayplay and broken skills and op classes like axe

  • Daniehwtf_ Daniehwtf (@Daniehwtf_) reported

    @BradenLola @playnewworld fix all game xD

  • paragon_panda_ Paragon Panda (@paragon_panda_) reported

    @Zaphyrenz @playnewworld She got an old pc but not too old. And many other players have the same problem so @playnewworld gogogo!

  • Original182 Peter Wong (@Original182) reported

    @itzSpyda @playnewworld You could report this issue and see whether or not this is unintended.

  • PlagueTemplar 🎮Plague🎮 (@PlagueTemplar) reported

    @ProfessorDaxter @playnewworld @amazon Its so disappointing... ive had so much fun with this game up until they messed it up multiple times. Talk about a team that doesnt listen to the people. They have broken their own game bad!!

  • Taylor13566065 Taylor (@Taylor13566065) reported

    @playnewworld Yes, but was your crafting attempt failed? Over and over and over again? El Dorado servers are janky. Why do servers at capacity have combat tracking, crafting, and gathering lag? Always

  • DrunkPunk999 Putler kaput ! (@DrunkPunk999) reported

    @playnewworld mage fire staff and ice gauntlet class is totally broken, clunky not working skills, you cant in 60 level instances survive a single hit u are forced to wear heavy armor and invest huge amount in stamina, i change my steam like to dislike and quit game if nothing going to change

  • Miered2 Miered (@Miered2) reported

    @Zaphyrenz @paragon_panda_ @playnewworld I have i9 10900k, 3080 and 32 gig ram and my game freezes when I move or place furniture. My PC should not have that problem.

  • UnsungCesspool UnsungCesspool (@UnsungCesspool) reported

    @playnewworld HOW ABOUT FIXING YOUR ****** *** SERVERS?! Its been a month and a half and there is STILL no D/C protection! Getting DC'd mid war, and coming back into a QUEUE is ******* idiotic from ANY modern gaming company. FIX IT FFS!

  • aPrimOrange aPrimitiveOrange (@aPrimOrange) reported

    @JSMStormy @playnewworld I've been a solo player and I've practically never had a problem with finding a group to do dungeons etc with, if you can't find anyone than maybe you should transfer servers or something

  • JesusSk8s AwareWolf On Wheels (@JesusSk8s) reported

    @playnewworld Until you fix the random crashes I won't be playing this game anymore, I dread to think the damage it has caused my system.

  • N3ikan Luderjäkel (@N3ikan) reported

    @escape1979uk @ItaAndyOfficial @playnewworld That issue is already sorted long ago

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