New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Snorre__ Snorre Rasmussen (@Snorre__) reported

    @playnewworld ok so i have an issue and wondering if others have had or is having it, after killing the first tutorial mob, all my inputs except prone and ctrl stops working. any ideas, please help....

  • cdiff07 Anthony Szoke (@cdiff07) reported

    @playnewworld Please look at doing something to remedy the 3 plus hour wait on NA US East Orofena server.. I waited for 2 hours and than it timed out and now I am in a ques even longer than the first at almost 1k! Please bring servers down to do MX for server threshold!

  • D3M0NYK JC (@D3M0NYK) reported

    When you might actually obtain all of the Twitch drops for @playnewworld before you even make it through the damn login queue....

  • KT310_ KT (@KT310_) reported

    Really interested in @playnewworld, but I'm not sure if it's worth hopping in just yet with the long queue times today. Also can't decide if I'll have any lag issues if I join a group on NA East servers, instead of sticking to my NA West region.

  • mudkip4me Jared Russell Hess (@mudkip4me) reported

    @playnewworld Would you know how to fix the tracking issues? I have enough enough skills and none of my trackables are being shown on the top compass. Would love to get this fixed.

  • LilAdvill Advil ♻️📈 (@LilAdvill) reported

    @playnewworld Man fix the damn **** where people keep getting kicked from queue. Shits hella annoying

  • TheNarWizard Nick (@TheNarWizard) reported

    This game is trash @playnewworld y'all have BILLIONS OF DOLLARS. Have you ever heard of Amazon? Idk man.. Waited in queue 2 hours got a random error now im at the back of the line. Cant even refund this trash now. But I guess get that bag.

  • vreshavacado Mem_Corpo (@vreshavacado) reported

    @Gucio_lol @playnewworld Hello, we're so sorry for the issue, but we think it is better for you to have that fish rod in hand. Best regards

  • mbowen7000 GrewUpGaming (@mbowen7000) reported

    Tried playing @playnewworld today the lag was so bad it was unplayable I played the beta had zero problems I'll try again tomorrow cause I really liked the game but so far it's a fail for me

  • FurySFX FurySFX (@FurySFX) reported

    Woke up early af signed on right when servers opened for @playnewworld . Hit with 3700Q wait took me 4.5 hours. Then I play for 2. Get a critical error. Booted. And reQ at 526 at 1:30 it’s been four + hours again. And I’m only at 411. Do I reqeue? Or wait it out?

  • OnlyKingChrist For Liberty (@OnlyKingChrist) reported

    @playnewworld these login queues are for the birds.

  • akoefender87 Anderson Koefender (@akoefender87) reported

    @amazon Since we are having issues of 11hrs wait for LOGGING IN @playnewworld, maybe you could buy some servers from @bestbuy, they deliver quicker than this wait time.

  • Justin_McCarty_ Justin McCarty (@Justin_McCarty_) reported

    @playnewworld Literally just waited 10 hours to play only to have my game crash with my que down to 29 people a head of me! Great game AMAZON! Will BE REFUNDING! ohh P.S i have a Intel i9-9900k, 32GB DDR4 Ram, RTX 3080, Asus Prime Moba.... Its not the computers issue. Its the que simulators!

  • mmshaked mmshaked (@mmshaked) reported

    @playnewworld Fix the damn que. Are you amazon or some ****** as hosting provider? Man up

  • YaBoyPenut YaBoyPenut (@YaBoyPenut) reported

    @playnewworld if you get bugged and have to log to fix. No question prio? Or if you crash you are going back to 10k + que…. Fun

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