New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

Less
More

new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MendoXen_Afa MendoXen (@MendoXen_Afa) reported

    @zlatkoty @playnewworld I dont think adding a lot more capacity without making the actual map bigger would bring other annoying issues the game. We are already fighting for materials as it is. In my opinion that is a reason why they dont want to increase the cap too much.

  • g_ladia GLadia (@g_ladia) reported

    @playnewworld Fix the servers, fix the translations, we can t swim, fix the quests that doesnt appear or translation. The AFK behaviour is linked to your issue with servers. Dont blame the players who try to play your game

  • AlmanaxWinch FlynnWinch (@AlmanaxWinch) reported

    @theshockcable @HartPaco @playnewworld Yeaaah but no, you didnt disconnect in 30 sec or 1min, and the blame is not for people just stoping their moove for 3 min but talk about thoses who afk for hours sometimes 4-5Hours on a wall You are obviously doing your think in to much extreme way.

  • Fearless_Ferret Ferret (@Fearless_Ferret) reported

    @WhoaFlyingChair @playnewworld The queue times are stupid BECAUSE of AFK timeout ********. Server cap increase would make the game unplayable due to major lag, we already see some of this in chat lag now.

  • Truzen Thomas Helms (@Truzen) reported

    @playnewworld I don't play New World, so this is just a comment from the outside, looking in, but what's the difficulty in increasing servers/server caps? Also, didn't @amazongames see the sales numbers and prep for this? It seems like AFK mitigation is fixing a problem of their own creation.

  • CvBoul1 ChazBoul (@CvBoul1) reported

    @TwitchSupport… I believe I’ve found & fixed the problem. I originally only seen two boxes linking #Steam & #Twitch to @PlayNewWorld… apparently upon finishing the 2 linking’s a third option appears ACTIVATING the previous 2 linking’s! I have since Activated & will Check back.

  • OutRage87 OutRage87 (@OutRage87) reported

    @playnewworld Put your efforts in to getting everything else sorted first. We don't care about AFK'ers, fix your incompetence first, pls thx.

  • Zeus_dv Charl Engelbrecht ♚ (@Zeus_dv) reported

    @ayyyjono @playnewworld Try a program called Parsec, its like teamviewer but just has lower input lag :)

  • leeblagdon philip blagdon (@leeblagdon) reported

    are people actually playing new world with 30 series cards without issue? @playnewworld like the card burning alive kinda issues? and when will this be fixed because I'm dying to play it

  • Wardawg_ Tim 💯😎 (@Wardawg_) reported

    @brigi093 @playnewworld It's already lag fest. I have a 11ms connection with the server and the game adds 40 to it.

  • MorganJ54498103 Morgan Johnson (@MorganJ54498103) reported

    @playnewworld The Depths dungeon is literally unplayable right now and what makes it even worse is its tied to a main story mission! You literally cant progress past it due to server lag and it requiring 5 people who also just lag out. When will this be addressed?

  • iiBlakePowersii Blake (@iiBlakePowersii) reported

    @playnewworld I've got over 3 days of play time. Really in love with the game. The one thing I have to complain about (other than server queues, which I know you are fixing) is the compass stops tracking. I can't re-log to fix due to queues on my server. Any ETA on a fix?

  • zantex14 zantex (@zantex14) reported

    @DrSpacemanGames @Konshu @playnewworld We did. More slots on the server AND afk mitigation, one or the other doesn't fix the problem, you need to do both. Demand is too high, kicking people off the highway doesn't reduce demand for the highway, they just show back up and requeue.

  • MSantosXD msaints (@MSantosXD) reported

    @playnewworld We can Ban player who paid the Game and don't want to wait 8 Hours to login after take a shower, or maybe we can Work and increase server cap, do a layering system, or some gamedev work. We better ban them so they only have to wait 2 hours. Nice joke.

  • Skeechz Skeech (@Skeechz) reported

    @playnewworld Are you going to fix the dungeon lag or shall I quit the game already?

Map Check Current Status