New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Jerrybean02 Jerry Williams (@Jerrybean02) reported

    @playnewworld please help. In logging on as 1st in queue when server info suggest 1400 should be in queue. Will I get into the game eventually or is this a known bug with a fix?

  • ItZALien87 ItZAlien (@ItZALien87) reported

    @playnewworld Me and my boys finished armine and the game just closed no error loaded back in and que was 1107 I got to 1 to rejoin after 1hr n half and it reset me to 557 wtf. People wouldn't do the afk stuff in the first place if the ques are like they are its a visious ⭕ n it is what it is

  • daddeldaddy Dennis Kaldyk (@daddeldaddy) reported

    @playnewworld Sorry but this is not gonna make the queues magically disappear. It will have no effect whatsoever. Maybe you should have launched worldwide at the same time, counted pre-orders against server-capacity, or just limited character-creation, maybe fix the problem not the Symptoms.

  • diomar155 Pupii (@diomar155) reported

    @playnewworld Do this and you will be killing ur game.. is just a ridiculs update cuz you cant fix ur fking game..

  • Forrester_Pt ForresterPT (@Forrester_Pt) reported

    @LtBuzzLitebeer @playnewworld I didn't ask for a refund For the div2 with all its problems and now this show for what! Lololol

  • FelixScollen Felix (@FelixScollen) reported

    @playnewworld While I appreciate this effort I feel your efforts need to mostly go to server capacity and transfers as people are only doing this due to the queues! Address the problem and not the symptoms please!

  • PyvosGaming Pyvos (@PyvosGaming) reported

    @playnewworld Please consider having a disconnect grace period that allows a character to rejoin without queue (when not being kicked for AFK), whether that's 5 or 10min. It is frustrating to not just deal with queue times, but then lose out on the opportunity to play due to a crash.

  • notyeej yeej (@notyeej) reported

    @playnewworld please restart "Yomi" lag is crazy bad.

  • Spacemantimmeh Some Feller Named Tim (@Spacemantimmeh) reported

    @lvlGhostlylvl @playnewworld I've had no issue with resources if you are then ypu need to leave the main towns ppl spawn in, thats the result of ppl spawning in those areas so like ofc theyll be hard to gather early game. The small cap increase is much needed and youre right itll probably line up w/ transfer

  • sirowchy Owchy 💉 (@sirowchy) reported

    @playnewworld What's up the Amrine lag? The mobs hit 2 full seconds before they move and do the attack animations.

  • The_Lee_Morant Lee Morant (@The_Lee_Morant) reported

    @playnewworld Imagine an MMO where you just picked your server at login, then if it was busy you and your friends just moved to a less busy server. That must be very hard to implement though... Oh Wait....

  • Jabadube Jabadube (@Jabadube) reported

    @playnewworld A lot of my mates including myself are having a unable to connect to server issue could you please advise how to fix this. I Tried restarting pc, file verification, making a new character in another world then log out and try my main again, checked firewall etc.

  • JamesJa82842666 James Jarvis (@JamesJa82842666) reported

    @playnewworld Anyone else having problems connecting to the server, i get unable to establish a connection with the server???????

  • NostreTweets Thomas (Nostre) (@NostreTweets) reported

    @xiaolinstyle @playnewworld I'm simply stating Preventing people from logging in at a time where you are not playing for a long *** time is adding to the problem. "Punishing" players who are not playing for long periods of time is justifiable. It's selfish to block others from joining when not playing imo

  • NostreTweets Thomas (Nostre) (@NostreTweets) reported

    @Senichiro_LP @playnewworld They do need to add more server capacity. But afkers add to the problem.

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