New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ArahorPlays ArahorPlays (@ArahorPlays) reported

    I've been in the queue since 2pm, It's now 7:30pm Gotten 2 errors so far at around position 100-300 which has tossed me back of the queue both times, once to 1700 and last time to 3500. I'm now on 1200 Will start stream once I'm in, but will be late. @playnewworld #NewWorldMMO

  • gameadictive gameadictive (@gameadictive) reported

    @geoffkeighley @playnewworld New Queues, FIX THE SERVERS CAPACITY OVER 9000 @AMZNGameStudios

  • AreWarwick Warwickermaan (@AreWarwick) reported

    Smallest queue on EU servers are 2.6k... any update on what's happening? Unless you login at 8am and stay on all day your not playing the game at all. Everytime I wait in the queue I get disconnected and put to the back. I had a better experience in the beta @playnewworld

  • Simon54062628 Simon (@Simon54062628) reported

    @playnewworld @FelixScollen Will go in Amazon Game history for a big fail. I have no problem with little problems at a release but enough servers should be there to get everyone playing.

  • kmason3k Kris Mason (@kmason3k) reported

    @playnewworld can something be done about people leaving characters running into walls so they don't disconnect? It's pretty bad on our server and probably others. Runeberg EU

  • AdamMartin1991 Adam Martin - xTiqL (@AdamMartin1991) reported

    @playnewworld Sat in the EU Central Suddene queue since 4:45pm (UK time) for 1hour 30mins waiting to get on.... Got down from 2700people to 1300. the game lost connection.... Now I am back at 3230 queue. Any fix in sight or are we just going to let 10,000s of people not play?

  • MaHalvorsen mads lie halvorsen (@MaHalvorsen) reported

    @playnewworld any progress on adding new worlds to EU Central? im abit sad that i cant play :( im sure its like most other people, but i cant wait in a 3k queue, as i dont have that many hours in the evenings to play.. please fix <3

  • Yeegorka Egor Andreevich (@Yeegorka) reported

    @playnewworld Game has endless queue due to login errors, more people trying to join server then people playing, game has zero protection from people who use key hold to not get kicked while afk, and your only tweet today is about what a successful start you have. This is unbelievable.

  • Galantias1 Galantis wählt die Zukunft unserer Kinder 💚💚🟣 (@Galantias1) reported

    @playnewworld hey EU Server needs double capability. Waiting 13 hours, error waiting 15 our. Guys are you mentally behind? 400k people waiting for play in queue and just 125k play are you seriös? Hurry or u fck your own game from best to baddest. Look steam review.

  • oortcity Oort City (@oortcity) reported

    @playnewworld What about Europe? I can't play the game because there is a 2624 queue, on any server. And than if I stay in queue... I get booted out with an error.

  • iimCastro CASTRO (@iimCastro) reported

    ur game is great but my god Queue time is the worst experience everrrrrr plz fix it @playnewworld

  • Anna67943639 Anna (@Anna67943639) reported

    @hornyguardsiren @playnewworld My account also got hacked and support service aren’t doing anything about it, so I contacted cyber_heal on Instagram he successfully retrieved my account, he’s legit and reliable.

  • k_czepiec Krzysztof Czepiec (@k_czepiec) reported

    @playnewworld Hey, awesome game! Could you do something with EU servers? It's impossible to join queue... All queues has over 3-4k people... And queues drops people with login errors..

  • VolatileGlimesh Volatile (@VolatileGlimesh) reported

    @bearddaddy8 @playnewworld Did you get a cheap 3090? Because basic google searches will explain that the issues with New World and GPUs can be explained by issues from the GPU manufacturer and not a game. To think that a game can be responsible for frying a GPU is ridiculous when Crysis is a real thing.

  • AtypicalTerran DoomsdayMachine (@AtypicalTerran) reported

    Login Queue Simulator : Day 2 #PlayNewWorld should be #WaitNewWorld ...

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