New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Marstylerz MarioStylez (@Marstylerz) reported

    @playnewworld Hello, any update on the lag/delay in Amrine (and possibly other) Expeditions ? Our group was getting damaged by mobs/boss 2-3 seconds before the attack animation happened and it is very difficult to clear the expedition because of it (even with a 5man group of level 26+)

  • sethr89s Seth Roy (@sethr89s) reported

    @playnewworld This game is straight garbage. You crash in the game and cant get back in because of a 6+ hour wait time to get in. **** this game, delete uninstall remove. Garbage

  • Hordiix Hørdii (@Hordiix) reported

    @playnewworld hey if you could fix the lag in amarine so people could actually play your game that would be great thanks

  • Thatskylinedude ThatSkylineDude (@Thatskylinedude) reported from West Loch Estates, Hawaii

    @playnewworld can y’all please fix the buggy AI. Getting annoyed at how much ammo I’m wasting when a creature is retreating back to its spawn point in its spawn point. Also when gathering there is a chance the plant doesn’t despawn and I try to gather something that isn’t there.

  • Balanciz Balanciz (@Balanciz) reported

    @playnewworld Any news about several ppl experiencing lag detected errors super often and just queuing playing for 10 min - 1 hour then instant lag detected kick in to queue

  • eNvy_NZ Ali A (@eNvy_NZ) reported

    Anyone else have this issue? After fast travelling: 1. My auto-run has stopped working 2. Banner in the top right corner "abandoning event" is persistent. 3. The quest dialogue @playnewworld

  • Jatkinss27 Justin Atkins (@Jatkinss27) reported

    @playnewworld My character has been stuck in position (1) in queue for hours. Level 22 logged off in Windsward and is trying to que me into a starting Zone, stuck at position 1 not moving. Please fix this, it's a massive problem tons of people are posting about it with no answers.

  • NWFarmReport NewWorldFarmReport (@NWFarmReport) reported

    @seePyou @playnewworld I feel ya. I am thinking of leaving some folks behind to transfer servers. That's annoying, but I want to play and don't have time to wait out the queue. I have bad wifi and get disconnected, so it's a real issue. I love that the game is popular, but dang.

  • bdiddle21 Mike Biddle (@bdiddle21) reported

    @playnewworld If your going to be fixing things how about you fix the ******* problem when people finish queueing your ******* game it doesn't kick them ******** out once they get in the ******* game this is ******* terrible get on top of your **** better.

  • irondragon27 Zach (@irondragon27) reported

    @playnewworld do you know what’s going on with twitch streamer spotlight and why it’s not working?

  • DhasNikson NIKSON DHAS (@DhasNikson) reported

    @playnewworld I have played 82 hrs , my only issue is ping. With 180 ping we can't play PvP content. We "need SEA servers". Please don't reply , with "AT THIS TIME" we don't have Asia server because it give us hope.just give straight answer will we have a server or not. Vote pls

  • Perry81110828 Anu-Ambrose (@Perry81110828) reported

    @playnewworld SERVER MESHING - dont point the finger at the players who have to wait hours regardless of Macros. I should be able to walk my dog and come home to continue my session without waiting 2.5 hours. This is a Amazon problem, not the players.

  • Savag3Gam1ng SAVAG3-GAM1NG (@Savag3Gam1ng) reported

    @playnewworld I waited 3 hours to get into the game play for maybe 2 to freeze up and wait another 4-5 hours in a Que this is getting ridiculous. That’s a whole day wasted. Only way to get in at a reasonble time is in the early morning hours and hope you have zero issues with the game.

  • El_Marksman11 El Marksman🎯 (@El_Marksman11) reported

    @legomyyoda @playnewworld I feel you brotha. I have a few buddies with that issue. I hope that, when they bring character transfer. People will leave. Hopefully, we just have to wait and see.

  • SirKnoe SirKnoe 👑 (@SirKnoe) reported

    @RP_TAS @playnewworld I agree there needs to be some queue grave period for people who have had this issue. Even for those I'm game when they crash, they are penalised and sent to the back of the line.

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