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New World

New World status: server issues and outage reports

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • FemboyShuta
    Shute (@FemboyShuta) reported

    @DidItMyWayYT @playnewworld problem is no you didnt "buy the game" you bought a "license to play the game" and it would have said until services are taken down

  • blairewismic
    Wismic (@blairewismic) reported

    @playnewworld That's crazy. Especially considering there's quite literally over 2x the active, daily, and peak player-count for this game compared to ESO by Zenimax, without Amazon's infinite money glitch in the back pocket. Major misplay by Amazon.

  • TinkyToast
    🍥 (@TinkyToast) reported

    @playnewworld Can you guys please fix the error when dyeing transmogs? It’s been weeks since I had this issue

  • JohnPopovich22
    popojo07 🎖️ MILITARY 🎖️ (@JohnPopovich22) reported

    @SavvvoGames @JeffBezos @playnewworld Problem is Bezos is not even there anymore - he has been slowly selling off his stock. Some DEV company just needs to see if they can buy New World. I figured this was coming once they decided to rebrand Prime Gaming and I am afraid more changes will be coming, soon.

  • Enomao86
    Enomao (@Enomao86) reported

    @playnewworld We have to unsubscribe from any Amazon service we have contracted as a form of complaint. And in the reasons section, put closure "New World : Aeternum"

  • MorriSiege
    𝙎𝙄𝙀𝙂𝙀 (@MorriSiege) reported from Thornton, England

    @playnewworld I can handle the fact that there are queues on the server and I think it's great the game is popular again, but what I can't deal with is queuing from 6k+ (3+hrs) down to 1st position, only to be sent to the back of the queue!! Please fix this ****!!!!

  • Lemmonnnn13
    Lemmonnnn (@Lemmonnnn13) reported

    @playnewworld Right after the release of nighthaven? I mean, what ******** are we to do with gold cursed coconuts? This is actually bullshit because I’ve put thousands of hours into this broken *** game and I’ve stayed by AGS’s side since release, only to be betrayed like, this. Wtf man

  • Sykashii
    Sykashii (@Sykashii) reported

    @playnewworld We need to fix heartrunes they are bugged and won’t drop nice job 🫡

  • diakou
    Diakou (@diakou) reported

    @STTP_WILSON @LSXYZ9 @playnewworld skill issue, the actual broken part was the netcode being client authoritative

  • OsirisBCN
    Osiris.BCN (@OsirisBCN) reported

    @playnewworld I still remember when they wanted to sell the game and promised ten years of service...

  • SapTheseCasters
    SapTheseCasters (@SapTheseCasters) reported

    @playnewworld Take WoW for instance. The servers lag when there's a world boss in a zone, the customer support is literally chatgpt, the story was terrible or boring for years, so the endgame progression and collections are the only real reasons it's still going.

  • MoneySnXpes
    Mike (@MoneySnXpes) reported

    @playnewworld Fix ur first encounter plz. I shouldn’t have to restart the raid every single time bc it bugs out

  • AzrialNeph
    Azrial (@AzrialNeph) reported

    @MangoxLocoAU @playnewworld It's a close range build but can be an issue against bow warlords haha.

  • FindTheRikku
    Rikku (@FindTheRikku) reported

    @4ngryBe4ver @playnewworld SG is Singapore. It'll be better for both Aus and Sea players. So ******* annoying to play this game with 150+ ms, meanwhile Aus doesnt have any problem with pings and its soo anoying to play pvp

  • seebsuu
    Seebs (@seebsuu) reported

    @hammerify @LSXYZ9 @playnewworld All of this is so untrue haha. It’s an MMO, and comparatively, the grind was not bad at all. And if you were in an opposing faction territory…. Just go to one of your own if it’s that bad. I never had an issue of getting killed on repeat.

  • iSpencerEdwards
    Spencer (@iSpencerEdwards) reported

    @playnewworld I think the subscription model is the way forward for MMOs. The way this game was monetized was very fair to the consumer, but not sustainable in the eyes of money hungry amazon. Creating and maintaining a live service MMO is a money pit and new world wasn’t bring in the $$$.

  • evanst812
    Tony Montana (@evanst812) reported

    @Kaelon @JoshStrifeHayes @playnewworld Inarguably the best PVP combat in an MMO. Problem is, MMO players generally don't enjoy PVP, and this game was originally made for PvP full loot type gameplay and shifted last minute to theme park. I put around 1k into the game during launch.

  • BagginsTV
    BagginsTV (@BagginsTV) reported

    @ShultsyPlays @playnewworld That's not honest, it's jaded. The engine the devs were forced the use was a mess of spaghetti code (which is what caused a significant number of the bugs and issues) and they had Amazon execs stifling every creative choice they wanted to make in the name of maximising profit. Many, many things were mishandled throughout this game's life, and there is a whole lot of things that could and should've been better, but I'll die on the hill that the core dev team - the creatives, vfx artists, etc and the developers, system/mechanics/combat designers etc, were not the issue.

  • akitoshaoku
    akito (@akitoshaoku) reported

    @towelthetank @lDkayyl @playnewworld The "problem" is that you and others are going ham on "This shouldn't have happened, the game doesn't deserve this" but then you do nothing to help it beyond the petition equivalent of "I'm rooting for you!" Very disingenuous

  • CutterNW
    Leon Kennedy (@CutterNW) reported

    @StevenJSharif @amazongames @playnewworld I hope your game helps fill the void this left in me. Fingers crossed for a smooth release ill be waiting to login when it's ready.

  • UnderOfAll
    Ringed Paired Knight Greatsword (@UnderOfAll) reported

    @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

  • towelthetank
    Towelliee (@towelthetank) reported

    @akitoshaoku @lDkayyl @playnewworld I am a WoW streamer helping out other friends who play NW? Wtf is your problem lol.

  • FringedWig46
    FringedWig46 (@FringedWig46) reported

    @playnewworld Ngl this hurt me more then the cs2 crash 😭

  • Motcoeuriz
    Motcoeur (@Motcoeuriz) reported

    @playnewworld @dev_katyk When fix boltcaster artifact ignore all résistance elemental ! And pvp balanced its didnt work too .

  • bsdmillennial
    Based Millennial (@bsdmillennial) reported

    @playnewworld Fix your ******* servers…you are an embarrassment.

  • sparker888
    Stephen Parker (@sparker888) reported

    @playnewworld My heartrune is broken 4eva 💔

  • cas8spyder
    Cas8spyder (@cas8spyder) reported

    @playnewworld East Server Empi is down. Keeps crashing and unable to get on. Sat in queue 3 times with about 500 on average than gets a connection error to start over again.

  • akitoshaoku
    akito (@akitoshaoku) reported

    @lDkayyl @towelthetank @playnewworld That's the problem that he doesn't want to acknowledge. He's virtue signaling to sign petitions and "show amazon we want New World" but then is on WoW streaming instead. This is the new Culturally trendy thing that gets eyes on him but not on the real issue.

  • R41D3NZ
    R41D3NZ (@R41D3NZ) reported

    Hey @dev_katyk @playnewworld can you fix the afk kicking in arenas? I can’t even use shooters stance without being kicked for afk. It’s way too aggressive.

  • BitClownCrypto
    Jake W. (@BitClownCrypto) reported

    @playnewworld Avoid Amazon live service/MMO games at all cost.