1. Home
  2. Companies
  3. New World
New World

New World status: server issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • maordervis
    Maor Dervis (@maordervis) reported

    @playnewworld Another live service bites the dust

  • Rupinski
    sixty7gt500 (@Rupinski) reported

    @playnewworld Minor Error found: Peacocks can't give eggs. Consider changing the birds name to Peafowl

  • TheMightyBaloon
    TheMightyBaloon (@TheMightyBaloon) reported

    @LSXYZ9 @playnewworld also the issue with the game have lost visibility isn't because no hype but because it was ******* mismanaged and buggy as ****

  • akitoshaoku
    akito (@akitoshaoku) reported

    @towelthetank @lDkayyl @playnewworld The "problem" is that you and others are going ham on "This shouldn't have happened, the game doesn't deserve this" but then you do nothing to help it beyond the petition equivalent of "I'm rooting for you!" Very disingenuous

  • JACK85H_
    Jack (@JACK85H_) reported

    @playnewworld the latest queues to login have made the game unplayable - I don't want to have to wait minimum 10 to 15 minutes just to start.

  • isalhadii
    Muhammad faisal hadi (@isalhadii) reported

    @BrynnBumfuzzle @playnewworld I’ve been playing this game for ages, almost 7k hrs During Season 10, I was a bit late exploring the world because of queue issues. Didn’t even get to try all the content yet, and then out of nowhere AGS goes, “Surprise! This is the final season!” 😑

  • TueseH
    Hom Tuese (@TueseH) reported

    @andrewshark91 @playnewworld You obviously misunderstood the meaning of live service. It's a model to service money out of you while the game's alive (usually for the first 2 weeks)

  • Verliswolf
    Verlis (@Verliswolf) reported

    @StevenJSharif @amazongames @playnewworld New World is my favorite MMO of all time. After the first major updates a lot of launch problems were fixed and it became the best MMO that kept getting better but wasn't given a second chance

  • kqbleb
    Kqbleb (@kqbleb) reported

    @blessedpleasant @playnewworld amazon aint doing live service mmos again. The mmo genre is a money pit unless you monetize like koreans

  • Adakaris
    QA das coisas (@Adakaris) reported

    @playnewworld It seems we're never going to have the perfect Action MMO RPG. Everyone that comes into the surface fails, one by one. It's a budget problem? Do you guys only hire non-rpg-players? The community always tells what needs to be done and no one is listening, wtf

  • CptShooter
    CptShooter (@CptShooter) reported

    @playnewworld The game had its moments. But the persistent failure to acknowledge the game's major systemic issues and the reluctance to fix them killed it. The constant creation and merging of servers instead of system overhauls was just one of the things that turned me off.

  • Karusso03
    Karusso (@Karusso03) reported

    @playnewworld What happened to a 6 month notice before shutting servers down? Oh the player base dipped from 40k to 500 people, crazy how that happened.

  • ImaBeAfk
    Unknown (@ImaBeAfk) reported

    @playnewworld gota love the random crashes … yall think you would idk fix that problem… and it’s not just me 50 people in my company and we all will get random game freezes and crashes

  • shonc502
    Shabazz (@shonc502) reported

    @NWGameStatus @playnewworld Fix server queues plz. Thx

  • Jesse__Kelley
    J (@Jesse__Kelley) reported

    @NWGameStatus @playnewworld Fix the ******* queue every time at 5 it’s goes past 1,000 & sit and wait for 45 min to get in to having your game crash when I fast travel & sit in queue again. Insane how you don’t realize it . Embarrassing!

  • _Anluan_
    Stephen Fuller (@_Anluan_) reported

    @playnewworld Pathetic. Even EQ still has live servers that dedicated players are able to still play on. We now know we can never trust any future products of Amazon Games or their cloud gaming service “Luna”

  • evanst812
    Tony Montana (@evanst812) reported

    @Kaelon @JoshStrifeHayes @playnewworld Inarguably the best PVP combat in an MMO. Problem is, MMO players generally don't enjoy PVP, and this game was originally made for PvP full loot type gameplay and shifted last minute to theme park. I put around 1k into the game during launch.

  • UfiikSensei
    Ufiik (@UfiikSensei) reported

    @666718 @playnewworld We would be ''so back'' if this queue problem were solved, but almost 2 weeks have passed and nothing has been done. It's sad to see such a good game with terrible management

  • ForaDiContexto
    Fora di Contexto 🗣️ (@ForaDiContexto) reported

    @playnewworld The game is unplayable right now. I've been playing since the new content was released, and in about two hours today I've crashed eight times without making any changes to my computer or game settings. FIX YOUR GAME!

  • MithraicDharma
    Mithraic_Path_of_Dharma (@MithraicDharma) reported

    @playnewworld Honestly you had a great game, could have kept it going if you adjusted the monetization model. Live service games always have me worried about bug companies just walking away.

  • EssaEssa1210662
    Essa (@EssaEssa1210662) reported

    @playnewworld still there is lagging in the game

  • UnderOfAll
    Ringed Paired Knight Greatsword (@UnderOfAll) reported

    @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

  • Enomao86
    Enomao (@Enomao86) reported

    @NyceGamingYT @playnewworld We have to unsubscribe from any Amazon service we have contracted as a form of complaint. And in the reasons section, put closure "New World : Aeternum"

  • Ori_Node
    Ori Node (@Ori_Node) reported

    @playnewworld Trying to contact support about an ingame issue but frankly finding out HOW to contact support is impossible

  • seebsuu
    Seebs (@seebsuu) reported

    @hammerify @LSXYZ9 @playnewworld All of this is so untrue haha. It’s an MMO, and comparatively, the grind was not bad at all. And if you were in an opposing faction territory…. Just go to one of your own if it’s that bad. I never had an issue of getting killed on repeat.

  • XRespawn1
    RespawnX (@XRespawn1) reported

    @playnewworld For us aussies Under Australian Consumer Law (ACL), digital games must be of acceptable quality, fit for purpose, and match their description/promises (e.g., ongoing live-service MMO).If a shutdown makes it unfit/unplayable contrary to what was promised, it's a potential major failure → entitling refund/replacement (overrides "no refund" policies).

  • Alex_Kozinets
    Olexander Kozynets (@Alex_Kozinets) reported

    @MMORPGcom @playnewworld There were many talented people, but still: The game engine was rubbish Overall game was a buggy mess that they couldn't fix The game had no vision of tge playing loop Decisions and changes lacked consistency and were constantly contradicting previous changes It was inevitable

  • smartassfrank
    Frankie (@smartassfrank) reported

    @playnewworld Sad we won’t have the drop of 500 Umbral after the fix. Quickly joining Outpost Rush for next 2 days. ;)

  • Spamsum
    Spam (@Spamsum) reported

    @LSXYZ9 @playnewworld combat and social elements were great (but lots of drama) but honestly it was clear that the devs didn't play their own game. many systems didnt work, things would break patch to patch and then be left broken for months at a time. VERY frustrating for the playerbase

  • tametoken
    Tame Token (@tametoken) reported

    @playnewworld More players would complete the raid if you fixed Gems not working in armor.