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New World

New World status: server issues and outage reports

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Full Outage Map

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

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Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • jackred90
    Jackred90☕ (@jackred90) reported

    I am gutted, deeply sad and in a state of grief. It feels like after 1.7k hours like i've lost a friend. i met amazing people, forged friendships and had many laughter. I assume a live service game does not work anymore, Much like most MMOs. @playnewworld

  • Motcoeuriz
    Motcoeur (@Motcoeuriz) reported

    @playnewworld Fix pvp balanced didnt work . Boltcaster ignore all resistance ..

  • bsdmillennial
    Based Millennial (@bsdmillennial) reported

    @playnewworld Fix your ******* servers…you are an embarrassment.

  • akitoshaoku
    akito (@akitoshaoku) reported

    @towelthetank @lDkayyl @playnewworld The "problem" is that you and others are going ham on "This shouldn't have happened, the game doesn't deserve this" but then you do nothing to help it beyond the petition equivalent of "I'm rooting for you!" Very disingenuous

  • HilalBilal
    Hilal Bilal (@HilalBilal) reported

    @playnewworld even the Original Blade and Soul server still alive after decade running as a service @bladeandsoul

  • BitClownCrypto
    Jake W. (@BitClownCrypto) reported

    @playnewworld Avoid Amazon live service/MMO games at all cost.

  • Kiireto
    Kireto (Diego) (@Kiireto) reported

    @playnewworld PLS PLS PLS Fix the Spanish dubbing in the new area; the NPCs don't say anything and none of them speak Spanish.😶😶

  • seebsuu
    Seebs (@seebsuu) reported

    @hammerify @LSXYZ9 @playnewworld All of this is so untrue haha. It’s an MMO, and comparatively, the grind was not bad at all. And if you were in an opposing faction territory…. Just go to one of your own if it’s that bad. I never had an issue of getting killed on repeat.

  • jenntacles_
    Jenn 🐙 🔜 TwitchCon SD🌴 (@jenntacles_) reported

    Devastated over this💔 From the player count & hype I really thought @playnewworld was back, my brain can't process this news My heart is broken for the NW team, they really did an amazing job on Nighthaven & didn't deserve this. Layoffs before the holidays are so diabolical

  • UnderOfAll
    Ringed Paired Knight Greatsword (@UnderOfAll) reported

    @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

  • tcubd
    ᛏᚱᛁᛋᛏᚨᚾ 💍 (@tcubd) reported

    @Sensiblelogic06 @S_Berry_82 @playnewworld 50k peak this month. If player numbers were a problem it would have been canceled when it was averaging 8k months over month 3 years ago. Stop defending corporate greed.

  • KammyBuckets
    KK (@KammyBuckets) reported

    @NWGameStatus @playnewworld Can you guys please fix the servers please 1000+ people in a queue

  • SapTheseCasters
    SapTheseCasters (@SapTheseCasters) reported

    @playnewworld Take WoW for instance. The servers lag when there's a world boss in a zone, the customer support is literally chatgpt, the story was terrible or boring for years, so the endgame progression and collections are the only real reasons it's still going.

  • S_Berry_82
    Sean Berry (@S_Berry_82) reported

    @kub3l3t @tcubd @playnewworld You claim no games can retain players 4 years after launch, I give you clear examples and I'm the one reaching. I think your fragile little ego is the issue here. It's ok to be wrong.

  • FringedWig46
    FringedWig46 (@FringedWig46) reported

    @playnewworld Ngl this hurt me more then the cs2 crash 😭

  • TheusAlmeidaa
    Matheus “Cursed” Almeida (@TheusAlmeidaa) reported

    @playnewworld Fix the servers! 5k people on SA servers, i just cant play at night.

  • fideosConTuc0__
    cogolloQuemado (@fideosConTuc0__) reported

    @playnewworld Will you release the base code and server configs so the community can host custom and private servers? It would be at least the best move for players who stuck around and kept buying in-game currency even when the game was empty and broken.

  • Bob1551x
    Bob1234x (@Bob1551x) reported

    @playnewworld I would love to play but there is always 1 hour waits to log in to my characters. you will lose me if you dont fix this crap

  • culturecomplain
    Yhanabow (@culturecomplain) reported

    @LSXYZ9 @playnewworld Was also one of if not the most buggy game ever released sadly. Absolutely riddled with game breaking issues for a long long long time. Dead on arrival. One of the rare instances where the lay offs are fair given their performance.

  • Crossboneee
    bob (@Crossboneee) reported

    @NWGameStatus @playnewworld I don’t know what you broke but please fix it, haven’t had any issues with lagging in months and since this last ‘maintenance’ I’m literally teleporting and lagging every second! The game is literally unplayable and no it’s not my connection I have wired gigabit internet 🤦🏻

  • S_Berry_82
    Sean Berry (@S_Berry_82) reported

    @TweetsvanMaan @AscendanceLM @playnewworld I never blamed the devs, executives are absolutely the issue here.

  • Verliswolf
    Verlis (@Verliswolf) reported

    @LSXYZ9 @playnewworld Its secretly been the best MMO out there. It hit 1M concurrents on launch but was a mess with way too many problems and devs being too slow to fix things so everyone quit and never talked about it again. Recent upates made the game PEAK

  • CharleyPangusX
    Charley Pangus (@CharleyPangusX) reported

    @NWGameStatus @playnewworld 2nd night trying to play and the queue times ruined it for me. Players don’t want to wait 3 hours or longer to play. You guys have to fix this. Why spend so much time and energy developing new DLC just to let something as basic as server capacity ruin your hard work?

  • Y0urOn1yFreND
    Aidan (@Y0urOn1yFreND) reported

    @S_Berry_82 @playnewworld All the content is great! It didnt launch half baked. The issue is that the content did not keep people playing after they finished it. Thats obviously very bad for an MMO

  • Enomao86
    Enomao (@Enomao86) reported

    @playnewworld We have to unsubscribe from any Amazon service we have contracted as a form of complaint. And in the reasons section, put closure "New World : Aeternum"

  • TinkyToast
    🍥 (@TinkyToast) reported

    @playnewworld Can you guys please fix the error when dyeing transmogs? It’s been weeks since I had this issue

  • Azur_one1
    Azur (@Azur_one1) reported

    @realdibuk @NyceGamingYT @playnewworld i mean the problem is right there in the main post, thats what, like, 20 players?

  • aivovna
    Aivovna (@aivovna) reported

    @playnewworld Game was fun at launch (like most mmos), but a copypasted PvP game quickly flipped into a more PvE focused experience ended poorly Last time I logged in, the end game was: Lag from chest to chest in the desert and run the same 3 mythic+ lite dungeons over and over again Also p2w

  • blessedpleasant
    𖤍 BlessedUPleasant 𖤍 (@blessedpleasant) reported

    @playnewworld lmfao, hit lvl 70 yesterday… just bought an extra gear set. apparently, the hopes were high, this game had the most potential it ever has….. i was having so much fun. what ******** is this news, genuinely. who will ever play a live service AGS game again

  • mbilyk_
    Sleve McDichael (@mbilyk_) reported

    @salvarespo @DidItMyWayYT @playnewworld It’s part of the service. If no one is playing it they can’t provide a server.