New World status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tannamarie Rousseau (@TannamarieR) reported 2 minutes ago

  @playnewworld Amazon realized you have to maintain a live service game and went "**** that".

• 
  Fellow Platypus (@Fellow_Platypus) reported 3 minutes ago

  @playnewworld I’m getting sick of this bullshit now… fix the audio bug where it skips dialogue when confirming next step… it’s an old as **** bug too, how is this not fixed. Utter ******* bullshit.

• 
  imjustkentaro (@im_just_kentaro) reported 4 minutes ago

  Still at a loss for words over what #amazon did to #playnewworld. I thought maybe they would have shut it down years ago but to release this huge new update and make a solid effort to fix a lot of the issues with the game only to rugpull everyone is baffling.

• 
  Mithraic_Path_of_Dharma (@MithraicDharma) reported 5 minutes ago

  @playnewworld Honestly you had a great game, could have kept it going if you adjusted the monetization model. Live service games always have me worried about bug companies just walking away.

• 
  Mask Loser (@bitking_crypto) reported 7 minutes ago

  @playnewworld Wow amazing potential terrible Dev team running Been the issue the whole time

• 
  Based Millennial (@bsdmillennial) reported 9 minutes ago

  @playnewworld Fix your ******* servers…you are an embarrassment.

• 
  Matheus “Cursed” Almeida (@TheusAlmeidaa) reported 9 minutes ago

  @playnewworld Fix the servers! 5k people on SA servers, i just cant play at night.

• 
  Unknown (@ImaBeAfk) reported 12 minutes ago

  @playnewworld gota love the random crashes … yall think you would idk fix that problem… and it’s not just me 50 people in my company and we all will get random game freezes and crashes

• 
  Liliums (ᛚᛁᛚᛁᚢᛗᛊ) (@Elsdragon01) reported 16 minutes ago

  @playnewworld the game should remain online. without updates, patchs, fixes anything. maybe gm service's but from volunteers. under staff management. this is why the "stop killing games" started. new world IS a good game. just no one listened to feed back and did anything. (so it felt.)

• 
  Ernest (@Ern3stVickers) reported 16 minutes ago

  @playnewworld Can u fix the unleashed event, Turkulon is still strutting around like we don't have a freezer full of him.

• 
  Nyseetem (@nyseetem) reported 16 minutes ago

  @DarkPancakes @TheFizzyMind @playnewworld Have you tried putting your friend in a bag full or rice ? He seems broken :') Ahah

• 
  Öner (@kaan9621) reported 17 minutes ago

  @StevenJSharif @amazongames @playnewworld Fix the bugs in your game first.

• 
  Stephen Fuller (@_Anluan_) reported 17 minutes ago

  @playnewworld Pathetic. Even EQ still has live servers that dedicated players are able to still play on. We now know we can never trust any future products of Amazon Games or their cloud gaming service “Luna”

• 
  19.7.4 (@19_07_04) reported 21 minutes ago

  @DeathMetalV @towelthetank @playnewworld That truth,but what makes ppl really feeling sad about the announcement in last 3season they really fixed things and they added alot of cool things for both pve&pvp but their issues were always the first impression they gave to ppl they never will manage get back the player base

• 
  ProimagensJR 💿 (@ProimagensJ) reported 22 minutes ago

  @playnewworld It's so sad to see news like this. My heart is completely broken now.

• 
  Shultsy 👾 (@ShultsyPlays) reported 23 minutes ago

  @SavvvoGames @JeffBezos @playnewworld This game made zero money in 5 years because of its development team. The game wasn't the issues, the leadership choices were.

• 
  Kamil Wójcik (@kamonke22) reported 24 minutes ago

  @DidItMyWayYT @playnewworld bro discovered game as a service xD Should have read the terms of agreement before accepting.

• 
  🍥 (@TinkyToast) reported 25 minutes ago

  @playnewworld Can you guys please fix the error when dyeing transmogs? It’s been weeks since I had this issue

• 
  Spencer (@iSpencerEdwards) reported 26 minutes ago

  @playnewworld I think the subscription model is the way forward for MMOs. The way this game was monetized was very fair to the consumer, but not sustainable in the eyes of money hungry amazon. Creating and maintaining a live service MMO is a money pit and new world wasn’t bring in the $$$.

• 
  ChrisK (@chrrisk_) reported 27 minutes ago

  @andski @playnewworld it says they’re not ending service for new world anymore

• 
  Jackred90☕ (@jackred90) reported 43 minutes ago

  I am gutted, deeply sad and in a state of grief. It feels like after 1.7k hours like i've lost a friend. i met amazing people, forged friendships and had many laughter. I assume a live service game does not work anymore, Much like most MMOs. @playnewworld

• 
  TheFITHOtaku (@TheFITHOtaku) reported 44 minutes ago

  @playnewworld and @amazongames, I believe I speak for every #NewWorld player when I say, ADD MORE SERVERS AND FIX THE QUEUES! US West is a constant 2k queue ALL DAY. Server Queues on US East are RIDICULOUS. Longest one I was in was 8k for US East Valhalla >_>;... @YaBoiWiilly BRO

• 
  Motcoeur (@Motcoeuriz) reported 48 minutes ago

  @playnewworld Fix pvp balanced didnt work . Boltcaster ignore all resistance ..

• 
  Bongglemania | Ottertuber📿🦦 | VtuberEN (@Bongglemania) reported 48 minutes ago

  I think with the announcement of @playnewworld shutting down i'm in a place where im done sparing peoples feelings around it. New world had technical problems but in the end its community sentenced it to death. I played 1400 hours as a PvE

• 
  ZWOGs (@ZWOGsOfficial) reported 53 minutes ago

  @playnewworld Sell it to someone who can actually fix it. Because this game was incredible at launch and it only got worse for no reason. Give it to someone who can do the job. This is such a shame to see.

• 
  Motcoeur (@Motcoeuriz) reported 53 minutes ago

  @playnewworld @dev_katyk When fix boltcaster artifact ignore all résistance elemental ! And pvp balanced its didnt work too .

• 
  Peter Crumblin (@PeterCrumblin) reported 53 minutes ago

  @NWGameStatus @playnewworld Please fix logging in queues,i like everyone else would like to play the game we bought without having to sit in que for a hour, then praying ot doesnt crash pitting us to the back of the que again

• 
  QA das coisas (@Adakaris) reported 55 minutes ago

  @playnewworld It seems we're never going to have the perfect Action MMO RPG. Everyone that comes into the surface fails, one by one. It's a budget problem? Do you guys only hire non-rpg-players? The community always tells what needs to be done and no one is listening, wtf

• 
  Tame Token (@tametoken) reported 55 minutes ago

  @playnewworld More players would complete the raid if you fixed Gems not working in armor.

• 
  Doctor Destix (@doctordestix) reported 59 minutes ago

  @SometimesClutch @ShultsyPlays @playnewworld Not correct. Guild Wars 2 doesn’t have a sub and is still running. There are other games that function this way as well. The problem is that they botched the launch and damaged their image. Which I may add is the most important problem.