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New World

New World down? Current status, problems and outages

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  • 100% Sign in (100%)

Live Outage Map

The most recent New World outage reports came from the following cities:

CityProblem TypeReport Time
‘Ewa Beach Sign in 2 months ago
Nîmes Sign in 6 months ago
Saintes Sign in 6 months ago
Porth Sign in 6 months ago
Aßlar Sign in 6 months ago
Annaberg-Buchholz Sign in 6 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • tepetkhet
    Tepetkhet (@tepetkhet) reported

    @playnewworld Any news on this awful Steam / EAC DLL error?

  • Burnatoast
    Shawn (@Burnatoast) reported

    @gapatron666 @theywantthenick @playnewworld Verify Integrity of game to fix, but anyways anti cheat is down, waiting will fix it.

  • BasementTTV
    BasementTakes (Austin) 🧙🏻‍♂️ (@BasementTTV) reported

    Anyone having trouble with #PlayNewWorld game not launching; Go to your program files x86 folder and find easy anti cheat. Copy the exe and paste it into your easy anti cheat folder wherever new world is installed. Then launch the exe and choose repair. Game should launch

  • GamingExplorers
    TSE | GamingExplorers (@GamingExplorers) reported

    @AngieLupusLife @playnewworld Figured out fix. Run anti cheat and repair

  • itsMadStrike
    Michael Carter (@itsMadStrike) reported

    Can’t play @playnewworld. Seems like a @Steam update broke the easy anti cheat certificate files. The annoying part is I can’t fix them because they are encrypted 🙃

  • karen_wickert
    Karen Wickert (@karen_wickert) reported

    @creativem0dz @playnewworld Same issue here. If Amazon is going to make us use anti-cheat, please let players who have paid money to get the game, and update Steam DLLs, play the game. This is ridiculous.

  • So_Truculent
    Bower Power (@So_Truculent) reported

    this @steam easy anticheat patch fail is way more disruptive to my life than the facebook outage. @playnewworld

  • Donnahunnieee
    Donnahunnieee (@Donnahunnieee) reported

    Yo @playnewworld ya gurls cracked out and needs a fix. What’s up with this unrecoverable error?

  • patswalee
    Patsy (@patswalee) reported

    @SheepB0T @playnewworld @Steam Getting this same error, i am super frustrated

  • Railien_
    Railien (@Railien_) reported

    @playnewworld How do we fix the "untrusted client" error thing that pops up?

  • A_Woodard24
    Alex (@A_Woodard24) reported

    @Steam @playnewworld fix your ****

  • byLeviathan
    . (@byLeviathan) reported

    @iamKN568 @playnewworld @Steam_Support No problem

  • Midas10967961
    ****** Thermometer (@Midas10967961) reported

    @playnewworld Fix this game so I can launch it....

  • Uglypanda89
    Uglypanda89 (@Uglypanda89) reported

    @DoubleA_Wright @Nachitogara @playnewworld found the update to fix. basically take same folder from another game like battlefield then replace EAC folder in new world verify game files and itll update and should fix issue when relaunch i am in the game.

  • SolDrip
    DrippinSouls (@SolDrip) reported

    @playnewworld @SerMedieval Hey can you please fix your game. Azoth staff T5 not closing reek and ebon portals..

  • buzz_litty
    Buzz Litty (@buzz_litty) reported

    @creativem0dz @playnewworld Let me know if you're still having the issue I think I just found a fix if its not just back up by itself

  • Easykill42
    Easykill (@Easykill42) reported

    @perznOCE @GZ_Cozaa @playnewworld Just replying for others. Go to game folder: steamapps/common/NewWorld then go into the EasyAntiCheat folder Double click the "EasyAntiCheat_Setup", when it loads up, select the game in the dropdown as "New World" if it isnt already. Then click "Repair Service". Should fix it

  • frostwisperer
    frostwisperer (@frostwisperer) reported

    @creativem0dz @playnewworld I'm having the same problem too, no idea what is causing it.

  • LitLThomas
    LitLThomas (@LitLThomas) reported

    @creativem0dz @playnewworld Yo, here from completely different games. Also getting the same issue trying to launch Halo MCC and Apex Legends, both games that use Easy Anti Cheat.

  • KILLAxVILLATTV
    KILLAxVILLA (@KILLAxVILLATTV) reported

    Slight pause in the grind. Had an East anticheat error on @playnewworld & I was all stressed hoping my character wasn’t deleted or something lol

  • Mertz24
    ACC Super Fan Tyler (@Mertz24) reported

    @playnewworld A lot of people are having trouble logging into the game re: Untrusted system files. This worked for me: Delete the contents of the Certificates folder under program files x86\steam\steamapps\new world\easyanticheat\

  • IUqueenny
    Iu (@IUqueenny) reported

    @Nelstar15 @playnewworld FIX your game . " STEAM MUST BE RUNNING TO PLAY THIS GAME " . ALL OF US CANT LOG IN

  • DnorValorant
    Dan Norris (@DnorValorant) reported

    So will I ever be able to play @playnewworld again or will I always get this error about having to be signed into steam?

  • buzz_litty
    Buzz Litty (@buzz_litty) reported

    @DelVaaca @creativem0dz @playnewworld Is yours working now? I think I found a fix if its still down

  • RiteshKMondal
    Ricky 117 (@RiteshKMondal) reported

    @LitLThomas @creativem0dz @playnewworld Same problem here with the MCC

  • TYtheAlkemist
    TY (@TYtheAlkemist) reported

    @playnewworld Hey I'm getting an error upon launching it doesn't think that steam is running and says there's an unexpected steamappid.txt file. Pretty much nothing gets it working. Hopefully you guys can get a fix out soon! Thanks

  • Oldirty67465743
    Oldirty (@Oldirty67465743) reported

    @creativem0dz @playnewworld copped the same error, just uninstall/reinstalled the game and it fixed the prob

  • javellanajoshua
    Swagninja69 (@javellanajoshua) reported

    @playnewworld Hi new world could we get an update about the EAC error currently happening? steamclient64.dll is being seen as a harmful file by EAC. Please send update fix as we can't launch the game.

  • nammispolarity
    Nammis (@nammispolarity) reported

    @playnewworld Can’t launch New World after latest Steam client update. Untrusted system file error. Help!

  • ThatJoeGuyTTV
    That Joe Guy Gaming (@ThatJoeGuyTTV) reported

    @Uglypanda89 @playnewworld I was able to get into the game but now getting error "Could not connect to server: Easy Anti-Cheat Hash Catalogue not found" and "Connection Registration did not arrive in time: CalendarConnectedMsg"