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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (100%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bern |
Sign in | |
 Paris |
Glitches | |
 Northampton |
Sign in | |
 Istanbul |
Sign in | |
 Hillsboro |
Sign in | |
 Münster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Mikael
(@Mikael54432288) reported
@playnewworld CAN YOU FIX YOUR ******* SERVERS ????????? I WAS NR.1 IN QUEUE AND GOT ******* *** ****** BY YOUR ******* **** *** TOO MANY REQUESTS . SO PLEASE PUT ME INGAME NOW BEFORE I YEET THE PC AND HANG MYSELF.
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k00k
(@k00ksta) reported
@VengefulMadness @indi_goldie @playnewworld It is not server capacity. The issue is the mechanics of the game itself, their are major choke points with even 2k players leveling at sim. speeds trying to kill the same thing. Try to get into a 50v50 war with 10k players even across 14 territories you will never see it happen.
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Mnhustler
(@Mnhustler_) reported
@playnewworld When we enter the dungeon amrine it seems that there is extreme lag and it is impossible to attack the monsters and survive and also when we leave the dungeon the character is all buggy, fix pls server Alatyr @playnewworld
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Generic_NPC_Name
(@GenericNPCName) reported
@KodaZone @playnewworld This is always a problem on release for any hyped MMO. I just usually eat it and go. Unless it's FFXIV. Then I sit and watch the numbers lol
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𝙂𝙧𝙞𝙢𝙙𝙖𝙧𝙠𝙡𝙪𝙡
(@Grimdarklul) reported
@playnewworld I enjoy the game, but waiting for 900+ spots in queue, just to be told "Failed to Login" is rather disheatening.
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Vasil Mihov
(@Narghash) reported
@playnewworld i can't connect ot the eu servers getting error @mm_conner_rep_timeout can't even see my characters . PleaseHLP
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Sveeland
(@Sveeland) reported
I really hope @playnewworld increases server capacity and honestly puts out more server centers. Right now I have 100 ping and all the servers have like 3000+ people in queue. Basically I cant play the game cause I dont have the time to sit in a 3h login queue.
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jay
(@JayT_1991) reported
@playnewworld your EU queue times are ridiculously long, will there be a fix for this anytime soon?
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✨ 🌸 make it magical 🌸 ✨| Comms Open
(@MagicalSamono) reported
@playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection. 1/?
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bRENNN
(@bren_phe) reported
@SUSPC7 @geoffkeighley @playnewworld if you get the que bug error, just click ok and wait dont do anything, and it will put you back in the que in your spot
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Sindri Freyr
(@Viorizon) reported
@playnewworld Sat in queue for 1,5 hours, got an error and placed at the back of the queue. I want my money back, this is outrageous.
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pampadubabebupu
(@pampadubabebupu) reported
@playnewworld @playnewworld Are you kidding me? what a queue problem? You stand in a queue for 3 hours and then a disconnect occurs due to your fault, and you move to the beginning of the queue.
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Samuel sundberg
(@Samuelsundberg5) reported
@playnewworld 4 times now ******* fix it nig @playnewworld
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TeamOnionBun
(@TeamOnionBun) reported
@playnewworld I was totally ready. Hopefully you guys get the queue issues worked out. I really enjoyed the time I had playing.
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jeff pulver blocked me
(@Imbypp) reported
@playnewworld fix your goddamn queues
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🏳️🌈🌻Mimerss💖💜💙
(@WowMimerss) reported
@playnewworld Can you guys please fix the log-in servers? My boyfriend has been DC'd thrice now in a 3k+ queue when he was down to 900. At the very least let people tune back into the spot they were in, in the queue previously...... This is as bad as beta.
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Eddy
(@Eddys_94) reported
@playnewworld F**k off, waiting 2 Hours on an Server queue, getting an Error and waiting again, Fix your fu**ing Problems, paying money for an trash server handeling game
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Geek Culture & Tech
(@GC_and_Tech) reported
@playnewworld Game is great, once in no server stability issues, no bugs from the betas carried in to release, but more servers are needed for sure. At times there are as many players on the servers as trey are in the queue! Keep up the good work, get more server and DB hamsters from AWS! :-P
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Andrew
(@MoonQuaver) reported
@playnewworld Hey! And information on the queue issue, especially being bombed out when getting close to getting in?
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Hearrok
(@HearrokOfficial) reported
@gaming_woofer @playnewworld Yes they do, when streamers gather together 300-400+ people in the same area the servers lag out and crash. Check YouTube, plenty of videos of that.
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IamTim
(@IamTimTV) reported
@playnewworld @P4wnyhof @playnewworld PLEAAAAAAAAASE DM me for an issue I have been having with a game code. Nobody will help me not even amazon customer service :(
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KaBaLaGU
(@KaBaLaGU1) reported
My queue in @playnewworld goes backwards, login error or something, now I'm on 3360. What to do tonight?
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Thor
(@Thor_Creates) reported
@DavidrHolly @playnewworld They obviously can't do anything, issues with space in alpha and beta and release. They can see the demand, they don't want to/can't supply.
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Michael Baker
(@rcher517) reported
@lordbottlefarts @saimy69 @playnewworld Really? I had no issues logging in at 10am est? Very little lagg. Too
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Mark Drake
(@themarkdrake) reported
@playnewworld @amazon I'd hope in 2021 there are data points gathered for heuristics - one such that you can tell when a player "exists the game by choice" or "possibly involuntary". It would be very kind of you to save their spot on the server when an involuntary disconnect is discovered.
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KodaZone
(@KodaZone) reported
@GenericNPCName @playnewworld We had this exact problem during the beta and its come to full release and I guess not enough was put I'm place for a known shortfall lol
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✨ 🌸 make it magical 🌸 ✨| Comms Open
(@MagicalSamono) reported
@playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection.
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Krzysztof Sikora
(@Krzyszt55768738) reported
@playnewworld Yes yes u have months to do that . I didnt buy this because i know that will be a big problem with the servers . Thats only 48 % of positive opinions on steam .
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Love-WORLD-Love
(@ke_jef) reported
@playnewworld 3hour queue, after 3 hours connection error now again a longer queue
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jay
(@JayT_1991) reported
@playnewworld your EU que time are ridiculously long, is there going to be a fix for this anytime soon?