Outlook.com Outage Map
The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Outlook.com users affected:
Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Liverpool, England | 44 |
| Givors, Auvergne-Rhône-Alpes | 1 |
| Saint-Jorioz, Auvergne-Rhône-Alpes | 1 |
| Fayetteville, NY | 1 |
| Charlotte, NC | 6 |
| Brockville, ON | 1 |
| Hamilton, ON | 1 |
| Nashville, TN | 4 |
| Belleview, FL | 1 |
| Cranberry Township, PA | 1 |
| Dallas, TX | 21 |
| Arlington, TX | 2 |
| Township of Evan, KS | 25 |
| Williamsville, NY | 1 |
| Andernos-les-Bains, Nouvelle-Aquitaine | 1 |
| Quito, Pichincha | 35 |
| Saint-Omer, Hauts-de-France | 1 |
| Saint-Mandé, Île-de-France | 1 |
| Stillman Valley, IL | 1 |
| Seattle, WA | 14 |
| Saint Clairsville, OH | 1 |
| Troy, NY | 2 |
| Sains, Brittany | 1 |
| Columbus, OH | 2 |
| Mörfelden-Walldorf, Hesse | 1 |
| Bristol, England | 1 |
| Bergerac, Nouvelle-Aquitaine | 1 |
| Kilmarnock, Scotland | 1 |
| Paris, Île-de-France | 34 |
| Eastland, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Outlook.com Issues Reports
Latest outage, problems and issue reports in social media:
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Sreeni (@sree9819) reported@Outlook I have been trying to get to a live agent for AGES regarding an issue with my account (which has been hacked) and I haven’t received a single helpful response! I am unable to jump on a chat with life agent anymore! How am I supposed to recover my account with no help!!
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MKM (@MKFrainMaria) reported@Outlook is there problems today? I’m not able to sign into my hotmail account or get a verification code! Been trying all day
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Wild (@Wildlvl) reported@Outlook @simoncarrington @Outlook i have been messaging you for the same damn problem and you havnt answered in 2 days
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Si Carrington ™️ 🏳️🌈🇮🇪 (@simoncarrington) reported@MicrosoftHelps I need an email address for an elderly friend of mine who has issues with his email. He cant access it and he has important documents on from his Wife who passed away years ago. I cant direct mail you on here. Can you help please?? @Outlook @Microsoft
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Wildo Tango (@xx01010xxc) reported@Outlook you're #hotmail recovery is not working, I need human assistance
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RAV3N9999 (@rav3n9999) reported@MSFT365Status Hi @Outlook and @MSFT365Status It has been >24hrs and lots of us did the steps you listed. I myself just tried to access my email accounts a minute ago through ios email app and also Outlook email app. This is still NOT working! It keeps asking for entering the captcha codes and not excepting the entered password! Can you please prioritize the resolution of this access issue?
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Jacob Landsmeer (@jlandsme_93) reported@TBanton18 @Microsoft @Outlook Had this problem recently- logged me out and despite my password being correct wouldn’t let me back in. Have to use other authentication methods to get back in. Worked eventually but painful.
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Luke Hearns (@LHearns2) reportedWell @Microsoft .. guess I better sort out all my **** that I use a hotmail account for and get it changed over to Gmail or other option. 3 days down is a little much when finances/trips/etc depend on info sharing via email. #microsoft #outlook #hotmail @Outlook @MicrosoftHelps
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CaribbeanCocktail♡ (@novella_ellaa) reported@Outlook Hello hi… I can’t access personal or work emails at the moment. FIX IT please
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K Grimsley (@KazzaGrims) reported@Outlook two step verification not working. I cannot wait 24hrs for a reset on emails and typical no human contact to help 🙄
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Tanya Smith (@Tanyasmi) reported@Microsoft @Outlook @MicrosoftHelps What is happening ? Mail app on iPhone still not working for outlook / Hotmail accounts. Asks to re-enter password put in correct password you say it’s wrong or too many times and block ! Please help
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✨ Laura ✨ (@Laura23WL) reported@Outlook More the 24 hours later & I still can’t access my emails 🤬🤬🤬 can’t fix it via the ways you’ve mentioned & I need it for work.
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Chow (@smooth_93) reported.@outlook can you please fix your autocorrect for once holy hell work would be so much easier
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Joe Robinson (@MrJoeRobinson) reportedAnyone else having trouble getting into outlook / hotmail? Tried everything to sending links to other emails to recover email address but no luck. Anyone help? @outlook @Microsoft #hotmail #outlook
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Zemen Berhe, PhD (@zemensberhe) reportedMy outlook doesn’t work since yesterday on my iPhone and iPad and I see others have similar issues! What can we do @satyanadella @Outlook 🤔