Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 15
Guayaquil, Provincia del Guayas 14
Paris, Île-de-France 10
Lima, Provincia de Lima 10
Montréal, QC 8
Madrid, Comunidad de Madrid 7
Barcelona, Catalunya 7
Chicago, IL 6
Sydney, NSW 6
Sheffield, England 6
Tower Hamlets, England 5
Portland, OR 5
Tucson, AZ 5
Bogotá, Distrito Capital de Bogotá 5
New York City, NY 5
Phoenix, AZ 5
São Paulo, SP 4
Toronto, ON 4
Los Angeles, CA 4
Santiago, Región Metropolitana 4
Glasgow, Scotland 4
Denver, CO 4
Málaga, Andalucía 4
College Park, MD 4
Houston, TX 4
Frankfurt am Main, Hessen 4
Zapopan, JAL 4
Cardiff, Wales 4
General Alvear, BA 4
Brussels, Bruxelles-Capitale 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • Leumas_7_ Samuel Ball* (@Leumas_7_) reported

    @Outlook i’m getting the error message email not authenticated on my iPhone about five times a day now. This is getting silly!

  • TheJFisher Jonathan Fisher (@TheJFisher) reported

    @MicrosoftHelps @Outlook Is there a shortcut to getting support for a product I purchased but can't use because of a product key issue?

  • JpunkRocknrolla rocknrolla (@JpunkRocknrolla) reported

    @Outlook Having major issues accessing my email account

  • M4SM17CH Frans (@M4SM17CH) reported

    @Outlook I'm having trouble receiving emails, been for a while. I'm past frustration, way beyond breaking point. Different day same issue. If not you it's @EAHelp, if not EA it's you. What's going on? Is anybody hearing my cries?

  • tonijua__ Juanito💥 (@tonijua__) reported

    @Outlook I need to sign in my account but I can’t verify my identity. I need help

  • mrchrisfloyd chris floyd (@mrchrisfloyd) reported

    @iBolShe It’s not Apple. It’s @Outlook. Loads of people had these issues

  • wolfgangbey Amadeus (@wolfgangbey) reported

    When are you going to fix the mobile outlook issue ? Its been 30 days its not working for gods sake ! @Outlook

  • __Lozzaa Lozz (@__Lozzaa) reported

    @Outlook having issues getting access to my account?? Tried to fill in the form to reset password but still not working?

  • RyanSpooner14 Ryan Spooner (@RyanSpooner14) reported

    @Outlook On the Windows desktop Outlook client, please can you remove the block that prevents you adding two accounts with the same email address. It's a big issue and means I can't add my live on prem mailbox, and my testing Office 365 mailbox at the same time.

  • LiamDMHunn DM (@LiamDMHunn) reported

    @thurrott @Microsoft @Outlook Seems to be up and down. Have periods where it seems to catch everything (including one of their own emails) and then periods like now where nothing gets caught.

  • deanleigh Dean Leigh (@deanleigh) reported

    Tracking emails against cases in @MSFTDynamics365 @Outlook plugin makes me feel physically ill. I cannot believe a piece of software can be so terrible for so long.

  • martbock Martin Bock (@martbock) reported

    Hey @Outlook I cannot access your "Smart Network Data Services" anymore. After login, I get redirected to generic Microsoft account page. Your IP status API responds with "Bad Request" using my API key. Can anyone help please?

  • centurygirl19 Victoria (@centurygirl19) reported

    @Outlook Thanks, but a bit confused - the update page you linked to says “We have not seen any further recurrence of the issue and our telemetry indicates that the service continues to remain healthy” which clearly isn’t the case as my Mail App continually asks me to reenter the password?

  • Damnnn_Daddy The Mexican Fiesta (@Damnnn_Daddy) reported

    Got down to 10 emails. Took a quick 2 minute Twitter break, I look up and see 46 new emails.....from YESTERDAY. @Outlook COUNT YOUR DAYS. 🗣

  • ThePharaohsCat Pablo (@ThePharaohsCat) reported

    @dmealo @gmail @Outlook Hi Daniel, Did you use OAUTH to connect your Gmail in the Outlook app? Having trouble.

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