Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 17
Miami, FL 16
New York City, NY 14
Exeter, England 13
Los Angeles, CA 11
London, England 10
Seattle, WA 9
Quito, Provincia de Pichincha 9
Santa Ana, CA 8
Montréal, QC 8
Denver, CO 8
Brooklyn, NY 7
Chicago, IL 7
Minneapolis, MN 7
Phoenix, AZ 6
Calgary, AB 6
Houston, TX 6
Bordeaux, Nouvelle-Aquitaine 5
Aurora, CO 5
Sydney, NSW 5
Melbourne, VIC 5
Toronto, ON 5
Mesa, AZ 5
Portland, OR 4
Jacksonville, FL 4
Albuquerque, NM 4
Ashburn, VA 4
Kansas City, MO 4
Perth, WA 4
San Diego, CA 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • GemmalipsGemma Gemma Roth (@GemmalipsGemma) reported

    @velcoochie @SyddellAnna @Outlook There are emails in my account that are so special to me....genuinly feel panicked beyond belief! Im praying there's a fix!

  • HannahtheNinja Hannah is in your head 💭 (@HannahtheNinja) reported

    @Outlook Requiring customers to sign in to their account in order to contact customer service about problems signing into their account is a horrible service model. Any advice on how I can obtain assistance via other channels?

  • TFfan80 Brian Wenzloff (@TFfan80) reported

    @HannahtheNinja @TufCunning @Outlook That's my issue too!! Soo frustrating

  • MichelleySFPR MICHELLE 💫 (@MichelleySFPR) reported

    @sheaf_nl @yejixryujin @Outlook Any ideas on how to fix this issue??? 😭😭😭😭😭😭😭

  • SyddellAnna Anna Syddell (@SyddellAnna) reported

    @GemmalipsGemma @Outlook I have the exact same issue!! Keeps saying that I’ve attempted too many times with incorrect account info etc & absolutely nothing I do is getting me back in

  • MichelleySFPR MICHELLE 💫 (@MichelleySFPR) reported

    Is anyone having issues with logging into outlook? I can’t access my emails at all after changing my password and following all the recovery prompts. All my social media and important files, flights, etc are in that email @Microsoft @Outlook

  • znon34 Zer0 (@znon34) reported

    @Outlook @MicrosoftHelps email has been down for last two days as it has been for many others. I have been receiving zero support. Can someone please help address this please?

  • john_stoke John (@john_stoke) reported

    @MichelleySFPR @Microsoft @Outlook I changed my password yesterday because it wouldn't let me sign into Teams . Today it says I have to sign into Outlook, but when I sign in it says ive tried to sign in too many times .

  • tennismobes Tennis Mobes #Labour 🌹🇬🇧🇺🇦🏳️‍🌈 (@tennismobes) reported

    Hey @Outlook is there an email issue? Can’t login to my Hotmail Account. Says one tried too many times even though the correct password is stored!

  • velcoochie Vel (@velcoochie) reported

    @GemmalipsGemma @SyddellAnna @Outlook It does seem to be a wide issue with the provider because a lot of people are having issues with this so we should be pretty thankful that it’s not just us that’s dealing with it. Hopefully they can fix it because I have changed my password, maybe three or four times and I’m still receiving the same issue where it’s telling me the password is incorrect and that my account is locked. I don’t know what to do. I’m so stuck and very stressed about it.

  • HannahtheNinja Hannah is in your head 💭 (@HannahtheNinja) reported

    @TufCunning @Outlook Frustratingly, nothing useful. I was chatting with a rep but she hasn’t replied for two hours now. My issue is that every time I reset my password (successfully), it won’t accept that password as correct and the cycle starts all over again.

  • andrew_tarrant Andy Tarrant (@andrew_tarrant) reported

    @LuchadorCoreano @Microsoft @Outlook Having same issue. Did you get it sorted?

  • yb5ycdnrrn Connie Baby (@yb5ycdnrrn) reported

    @Microsoft @Outlook @MicrosoftHelps ACKNOWLEDGE THE PROBLEM THAT YOUR USERS ARE HAVING AND FIX IT!

  • edvinryding_01 EdvinRyding (@edvinryding_01) reported

    @tennismobes @Outlook I'm sorry about the issues with your outlook Have you heard back from the support team yet? Are you still unable to sign in?

  • ToweC towe🌲🦌🪾🍁🍂 (@ToweC) reported

    @Outlook Hi! I've spent a week trying to login to my email and trying to contact your support. Can you please help me?

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