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Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Naucalpan de Juárez, MEX 1
García, NLE 1
Sunshine Coast, QLD 1
Belfort, Bourgogne-Franche-Comté 1
Melbourne, VIC 7
Pierre-Bénite, Auvergne-Rhône-Alpes 1
Montpellier, Occitanie 1
Santo Domingo, Nacional 1
Mississauga, ON 1
Paris, Île-de-France 11
Quito, Pichincha 3
Campeche, CAM 1
Elizabethtown, PA 1
Hackney, England 2
Colomiers, Occitanie 1
Ivry-sur-Seine, Île-de-France 1
Maisons-Alfort, Île-de-France 1
Manchester, England 1
Royan, Nouvelle-Aquitaine 1
Nantes, Pays de la Loire 1
Ciudad Obregón, SON 1
Toulouse, Occitanie 1
Bordeaux, Nouvelle-Aquitaine 2
Castell-Platja d'Aro, Catalonia 1
Chassieu, Auvergne-Rhône-Alpes 1
Yecla, Murcia 1
Vouvray, Centre 1
Montréal, QC 2
Rouyn-Noranda, QC 1
Saint-Paul, Réunion 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • princess420604
    princess (@princess420604) reported

    @Outlook are you aware of any glitches with shared calendars? I’ve lost 2 of my family calendars overnight and they can’t see mine anymore either. Have deleted them and readded. Still not working.

  • 1967Christian
    April 🐭 (@1967Christian) reported

    @Outlook I'm trying to sign into my email. It keeps telling me to enter a second email address to "protect my account". I only have one email. I don't want a second email. I'm old fashioned, I just want to sign in using my password, and access my emails.

  • EricNelson777
    Eric Nelson (@EricNelson777) reported

    @Outlook Desperately trying to talk to an actual human being about unlocking my Outlook account. Dozens of circular referrals between the web bots and phone AI is not working and is driving me nuts. Help please!!

  • SusieBrien
    SusieBrien (@SusieBrien) reported

    Everytime i go to login to the emails, it keeps saying too many wrong login attemtps and i have to login to Gmail to get a code, so i can then log back in to the Microsoft Outlook. Annoying... @Outlook

  • AndrewP204
    Andrew Pereira (@AndrewP204) reported

    @Outlook I haven't been able to log into my email for days. All sign in methods are not available and it said my pasword has been attemptrd too many times

  • Dar8206
    Dar99 (@Dar8206) reported

    @lovemesomeALLI @Microsoft @Outlook Same for me . SMS code is not working so impossible to Connect even on Outlook app…. Same **** since monday

  • dbfssecret
    secret name (@dbfssecret) reported

    @Outlook I liked Outlook Express, BUT, I just can’t stand Outlook in it’s present configuration. It has to be slimmed down and more useful before I’ll use it. I like MS, but I don’t like Outlook at all…just way too complicated.

  • MEGAARICK
    Erick Salas (@MEGAARICK) reported

    Hey @Microsoft @Outlook I need help, someone logged in my old email account, I lost that phone number so there’s no way to recover it, I tried everything, but it’s not working and someone now added my old account to authenticator app, I need help please, I can provide all info.

  • sree9819
    Sreeni (@sree9819) reported

    @Outlook I have been trying to get to a live agent for AGES regarding an issue with my account (which has been hacked) and I haven’t received a single helpful response! I am unable to jump on a chat with life agent anymore! How am I supposed to recover my account with no help!!

  • JSokaza
    Ad Libitum (@JSokaza) reported

    The AI bot will tell you that @Outlook know there is an issue too, so this is not new, and still not fixed. Brilliant.

  • mdrahiem
    Rahimuddin (@mdrahiem) reported

    When you can implement input focus in 2 steps out of 3 in the login form, what's the reason to not implement in the OTP section too @Outlook?

  • TaxPayerxxxxx
    Jamie (@TaxPayerxxxxx) reported

    @Microsoft @Outlook How is it you have to PAY to protect your accounts location wise? Why has no government stepped in here. I have a Hotmail/Outlook account that’s constantly getting Auth prompts from other countries. Why can I not restrict it to my own! It would fix 90% !

  • Charles2982708
    Charlie (@Charles2982708) reported

    @Outlook this update that sends everything to my Draft folders automatically is complete BS Please change this! It doesn’t save any time and causes way too many problems. The majority of people using outlook for work Multi task and end up having all these emails disappear. When it’s out of site it’s out of mind. That’s not a good thing.

  • mattyhattycat
    eeeeeeee (@mattyhattycat) reported

    @Outlook @Kareem1702 It happens to me every week and you never respond on tweets or in messages. Why don't you just fix the issues, people have been complaining for months now.

  • misteryogee
    Yogee (@misteryogee) reported

    My live/microsoft userid/email is in some leaked hack db and now I keep getting these Authenticator requests every few hours by someone trying to access my account. @Microsoft @Outlook @MicrosoftHelps is there a way to geofence my account and lock all access attempts from other countries. This can’t be just a problem unique to me

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