Outlook.com status: access issues and outage reports
Problems detected
Users are reporting problems related to: sign in, errors and website down.
Full Outage Map
Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.
Problems in the last 24 hours
The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 20: Problems at Outlook.com
Outlook.com is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Outlook.com users through our website.
- Sign in (50%)
- Errors (25%)
- Website Down (25%)
Live Outage Map
The most recent Outlook.com outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Sign in | 31 minutes ago |
 Gerponville
|
Sign in | 40 minutes ago |
|
East Sussex
|
Sign in | 1 hour ago |
 Minneapolis
|
Website Down | 3 hours ago |
|
Ashburn
|
Sign in | 4 hours ago |
 Adelaide
|
Sign in | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Outlook.com Issues Reports
Latest outage, problems and issue reports in social media:
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M$. FIT (@1BOMBDIGGITYBOO) reportedMy reminders ain’t reminding. Fix it! @Outlook
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Rhys Ames (@Amesyyyy) reported@Outlook Hey! Looking for help with account recovery as the automated recovery keeps failing me. I made a hotmail 15+ years ago for my BNET account which was only ever used for that. its been hacked and whoever hacked it has locked it down so ive lost my WoW account as a result
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NEO_England (@NEO_England) reported@Outlook Dear Microsoft. I’m locked out of my personal email, my authentication on my phone is linked as recovery for my business email. I get a prompt to enter my mobile so I can get a text to be greeted with ‘it’s not working right now’. I have forgotten my password and have tried countless hours trying to get my personal email up and running… one course of action was encountering AI chat which was useless! I am at the end of my tether now as it’s been over a month of trying and as you can appreciate, it’s incredibly disruptive. I have some very important personal emails that I can’t now access! I can’t speak to a human so how can you remedy this?
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Hey Its Burt (@josephburt) reportedProbably not what @Microsoft /@Office want to hear... yeah can you remote in and fix the two @Outlook apps running. Sounds like you still can't make a stable OS ...
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Tucker Goodrich (@TuckerGoodrich) reportedGmail search doesn't work. Outlook is far better and if it's not working, you Exchange administrator is doing a bad job. —Current unhappy @Gmail user and former Exchange administrator and intensive @Outlook user.
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Lee Charters (@cheeckycharters) reported@Outlook Can't message you. So I'll have to post this. My phone of 8yrs just died so I got a new one. Tried to sign in multiple times but no joy with password, couldn't use authenticator as no password. Been locked out of my email account that I've had for 25yrs. Help please.
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Saddiq (@philly_lawdog) reported@Outlook Im having a real life issue with my outlook inbox thats bothering me
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Wendy Watkins (@WendyWendywat) reported@Outlook having real problems contacting customer support - how do I urgently get hold of someone please? URGENT
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DrEvil (@DrMaryHolden) reported@CuriosityonX @Outlook do you ever read the room? Everyone has problems with your shite software
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the man among gods 🧛🏿♂️ (@themanamonggods) reported@PatriotWalker @Outlook @Microsoft I'm going through the same issue here
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Ali. Me (@AlisonWagstaff3) reported@Outlook I'm absolutely sick and tired of you. My email access has gone from eady and with no problems to waiting for access, also getting locked in having to restart my phone. It's an absolute pain I hate the ads which were bad enough on unfocused, but now on focused too
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Symone (@oxxSimmyxxo) reported@Outlook hello I’ve been trying to contact support on how to resolve my login issue, please can someone help me out
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Kevin Sar (@kevinsar) reported@Outlook y'all broke your android app today, check your reviews no one can login
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Mahmoud Hilal (@gfx_mahmoud) reportedam facing an issue with @Microsoft @Outlook locked out from my email no way to FIX IT !
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Charlie Stacey (They /Them) (@CharlieStaceyUK) reported@Outlook I’m a sole global admin fully locked out of my business account. The phone number allocated to my case has issues receiving calls. I desperately need this sorted so I can work. Is there anything more I can do, at the very least to change the phone number?
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Sam Golding (@SamG0996) reported@Sad_Saad @Outlook Yep I am also having same problems and not getting text message. Have you got sorted yet? Any suggestions @Outlook
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Joel (@Joel94994231) reported@Outlook @marti81_16 If the fkn log in system. I can't log in half the time says to many times login in use different browser. Just let me use a fkn password. I don't want 50 different methods. Ffs. Wake ******** up @Outlook
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Ayah 𓂆 (@Ayoosh284) reported@AzizSafi17 @Outlook I have the same issue it started on Feb the 7th
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CA Shrenik Gandhi (@shrenikmgandhi) reported@Outlook @MicrosoftIndia I am struggling to get access to my official mail id since past more than 3 months due to technical issue where i am not getting authentication code. Raised issue through my vendor but they are also not getting any response.
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Sriprakash Rao Talpady ಶ್ರೀಪ್ರಕಾಶ ರಾವ್ ತಲಪಾಡಿ (@TalpadySR) reported@Outlook If there is a prize for damaging a perfectly working app with a new version much worse than before, you stand in the first place as a contender. Many useful features are gone. New version is slow & unfriendly. I can't go back as it can't connect to my Google A/C !
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Trevor Harris (@THarris1519) reported@Outlook @MicrosoftHelps can someone help me get my email address back and unblocked. Really creating an unnecessary issue in my life.
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maybe: rockie/pops 🤠 (@gooddadgenes) reportedit seems you have bigger issues, @Microsoft i guess I’ll wait…😒 cc: @Outlook
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J.T. (@Joseph3T) reported@Outlook customer service is absolutely terrible…
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Liz (@licenia) reported@Outlook I haven’t been able to log in to my email for a few days now. I see that others have the same issue, when will it be resolved??
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frostlord (@thefrostlord) reported@andrewrdn463 @Outlook i have the same issue also a lot of people have the same issue fix @Outlook
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Dwight Young (@TheDwightYoung) reported@Microsoft @Office @Outlook Why does Outlook for Mac always have non-stop issues? Why is my desktop app unable to Sync or connect for hours, sometimes even the entire day, multiple times per month? There's some MAJOR issues inside Outlook for Mac OS and it's not just mine.
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Stewart 🏴 🇨🇦 (@Stewmeak) reported@Outlook Yet another glitch today. Icon says I have mail but nothing unread in there
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Camm2992 (@colinmurray92) reported@MicrosoftHelps @Outlook I can’t login to my outlook account and I can not find the live chat. Can someone please call me
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A R Pᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@altieri_palorca) reported@Outlook I need my Outlook mailbox restored to a date before April 6. This was NOT deletion — the attacker overwrote the body of multiple emails. I urgently need this escalated to the engineering team before the server snapshots expire.
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Manas Mahodaya (@manasmahoday) reported@Outlook i have a hotmail account and the old password is not accepting and when I am going through m2f 2 fact auth it is not working cannot change the password