Outlook.com status: access issues and outage reports

Some problems detected

Users are reporting problems related to: sign in, website down and errors.

Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0
Apr 28, 3:00 PM EDT	0	0
Apr 28, 3:20 PM EDT	0	0
Apr 28, 3:40 PM EDT	0	0
Apr 28, 4:00 PM EDT	0	0
Apr 28, 4:20 PM EDT	0	0
Apr 28, 4:40 PM EDT	0	0
Apr 28, 5:00 PM EDT	0	0
Apr 28, 5:20 PM EDT	0	0
Apr 28, 5:40 PM EDT	0	0
Apr 28, 6:00 PM EDT	0	0
Apr 28, 6:20 PM EDT	0	0
Apr 28, 6:40 PM EDT	0	0
Apr 28, 7:00 PM EDT	0	0
Apr 28, 7:20 PM EDT	0	0
Apr 28, 7:40 PM EDT	0	0
Apr 28, 8:00 PM EDT	0	0
Apr 28, 8:20 PM EDT	0	0
Apr 28, 8:40 PM EDT	0	0
Apr 28, 9:00 PM EDT	0	0
Apr 28, 9:20 PM EDT	0	0
Apr 28, 9:40 PM EDT	0	0
Apr 28, 10:00 PM EDT	0	0
Apr 28, 10:20 PM EDT	0	0
Apr 28, 10:40 PM EDT	0	0
Apr 28, 11:00 PM EDT	0	0
Apr 28, 11:20 PM EDT	0	0
Apr 28, 11:40 PM EDT	0	0
Apr 29, 12:00 AM EDT	0	0
Apr 29, 12:20 AM EDT	0	0
Apr 29, 12:40 AM EDT	0	0
Apr 29, 1:00 AM EDT	0	0
Apr 29, 1:20 AM EDT	0	0
Apr 29, 1:40 AM EDT	0	0
Apr 29, 2:00 AM EDT	0	0
Apr 29, 2:20 AM EDT	0	0
Apr 29, 2:40 AM EDT	0	0
Apr 29, 3:00 AM EDT	0	0
Apr 29, 3:20 AM EDT	0	0
Apr 29, 3:40 AM EDT	0	0
Apr 29, 4:00 AM EDT	0	0
Apr 29, 4:20 AM EDT	0	0
Apr 29, 4:40 AM EDT	0	0
Apr 29, 5:00 AM EDT	0	0
Apr 29, 5:20 AM EDT	0	0
Apr 29, 5:40 AM EDT	0	0
Apr 29, 6:00 AM EDT	0	0
Apr 29, 6:20 AM EDT	0	0
Apr 29, 6:40 AM EDT	0	0
Apr 29, 7:00 AM EDT	0	0
Apr 29, 7:20 AM EDT	0	0

April 29: Problems at Outlook.com

Outlook.com is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

Sign in (66%)
Website Down (18%)
Errors (17%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
London	Sign in	14 minutes ago
Quito	Website Down	15 minutes ago
Santa Clara	Errors	49 minutes ago
Portsmouth	Sign in	1 hour ago
Carmona	Sign in	1 hour ago
London	Sign in	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

Jgs (@Jgsbm5) reported 2 minutes ago
@Outlook Where’s your updated?! What is there no communication. This is not just an IOS issue. This is on desktop as well! We’re locked out!
Sam Bell (@sam_bell248) reported 3 minutes ago
@Outlook when will the issues be sorted been nearly 12 hours it keeps telling me to log in and I’m fed up of trying to
Tanya Smith (@Tanyasmi) reported 5 minutes ago
@Microsoft @Outlook @MicrosoftHelps What is happening ? Mail app on iPhone still not working for outlook / Hotmail accounts. Asks to re-enter password put in correct password you say it’s wrong or too many times and block ! Please help
Leila ✨🇦🇷 11/11 (@lilila1993) reported 5 minutes ago
@Outlook how much longer will the system be down? is has been more than 12 hours.
Lydia (@LitLat) reported 5 minutes ago
@Microsoft & @Outlook Are You Still Down? This Is Crazy!!
Ms.Tab00 (@MsTab00) reported 7 minutes ago
@Outlook y’all are out of line?!?!! Servers down for over 24 hours
Gяace&Peteя♡ (@GraceJ_PeterM) reported 11 minutes ago
@Outlook @MicrosoftHelps @Microsoft - Will I ever be able to access my Hotmail email via the Mail app on my iPhone again? Been down for days now. Keeps saying I’ve tried to sign in too many times with an incorrect account which is total lies. My password is 100% correct
Dave Shreeve (@DaveShreeve) reported 11 minutes ago
@Outlook Email is still not working. Come on.
The Desert Fox🦊 (@LaurelioLF33) reported 13 minutes ago
@PBennett_ @Outlook @MicrosoftHelps Confirmation code still not working but for a few minutes it allowed me to log in with password. Try incognito
Guts (@Guts_1993) reported 14 minutes ago
@Outlook This **** still not working lol
Bex (@rebecca_dray_) reported 20 minutes ago
@TyredMark @Microsoft @Outlook Yep I’m having the same issue
Raph (@cam_raphael) reported 20 minutes ago
@Outlook when will this problem be fixed???
Dodgy Anon (@DodgyAnon) reported 21 minutes ago
@Outlook 4 inscrutable puzzles to help you fight “the robots” only for it to encounter an unexpected error and have me do it again. Useless anti-user company. Absolute out of touch disgrace.
MKM (@MKFrainMaria) reported 22 minutes ago
@Outlook is there problems today? I’m not able to sign into my hotmail account or get a verification code! Been trying all day
Leidiana Rahn (@leidianamarque1) reported 22 minutes ago
@Outlook This completely unacceptable, the whole day without being able to access my inbox. Why is take so long to fix the login issue? I had to reenter my pw many times got in once but it kicked me out
Joe Robinson (@MrJoeRobinson) reported 23 minutes ago
Anyone else having trouble getting into outlook / hotmail? Tried everything to sending links to other emails to recover email address but no luck. Anyone help? @outlook @Microsoft #hotmail #outlook
Niki Johnson 🦐 (@nikitheshrimper) reported 26 minutes ago
@Outlook Hi, is there a problem with the system? Can’t access my hotmail account via my iPhone. Kept asking for verification, deleted my account now can’t reinstate it!?
Märÿ🤙🏻 (@maryedwards918) reported 27 minutes ago
Is @outlook still not working for everyone else?
Han. (@HanaJohnson92) reported 33 minutes ago
Day 3 without being able to access my emails. I am now able to get a code through my phone number, but then is asking me for a second authentication, I then type in the code my Authy app gives me and it’s not working! @Outlook @MSFT365Status @MicrosoftHelps
Max (@Dobbie_88) reported 34 minutes ago
@MSFT365Status @Outlook @MSFT365Status still not working 24 hours+ later?? It’s not fixed. I just want to be able to log into my account normally, without having to authenticate how many times I breathe per day!
Leaves Ahead (@acetipped) reported 36 minutes ago
@Outlook when are you guys going to fix this email sync outage on iPhone?
Simon Ward (@SimonJWard93) reported 37 minutes ago
@Outlook Fix it. It’s getting stupid now. At least give communication you are aware and looking into the issue?
✨ Laura ✨ (@Laura23WL) reported 38 minutes ago
@Outlook More the 24 hours later & I still can’t access my emails 🤬🤬🤬 can’t fix it via the ways you’ve mentioned & I need it for work.
Kimberley Treece (@T25Kimi) reported 40 minutes ago
I am getting increasingly frustrated with the lack of response from @Outlook @Microsoft in relation to these issues being experienced. When will I get access back to my account???
Tech With Taylor (@TechWTaylor) reported 44 minutes ago
@Outlook how much longer until this issue is resolved???
MJ (@marifuenzalida) reported 45 minutes ago
@Outlook not working !!!!!!!!!!!
Naomi (@bluenaomi) reported 46 minutes ago
@Outlook For2 I have been locked out of my emails, despite filling out forms many times over. I filled in all the details you asked for many times. I do NOT have a number you can text me on because I am using a different sim on vacation. So just fix it. This is terrible service
Ignacio Durán (@IgnacioDurn9) reported 49 minutes ago
@satyanadella I can't even log in into my @Outlook account since morning. When are you going to fix it?
Jacob Landsmeer (@jlandsme_93) reported 49 minutes ago
@TBanton18 @Microsoft @Outlook Had this problem recently- logged me out and despite my password being correct wouldn’t let me back in. Have to use other authentication methods to get back in. Worked eventually but painful.
Greggy Ramone (@GreggyRamone) reported 56 minutes ago
@heartisgone @Outlook Yes it’s Microsoft Exchange on your phone where it says add an account choose from list the exchange instead of outlook see if it lets you login there.