Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (56%)
• Website Down (22%)
• Errors (21%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Adelaide	Sign in	2 hours ago
Santa Monica	Sign in	3 hours ago
Mason	Website Down	3 hours ago
Brisbane	Website Down	3 hours ago
Surco	Sign in	6 hours ago
Hopkins	Sign in	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A R Pᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@altieri_palorca) reported 10 minutes ago

  @Outlook My case involves MAILBOX CORRUPTION, not deletion. I need this escalated to the engineering team. Only they can restore internal server snapshots. The attack happened yesterday — there is still time.

• 
  A R Pᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@altieri_palorca) reported 12 minutes ago

  @Outlook I urgently need engineering‑level support to restore my mailbox from a date before April 6. Only your internal engineering team can recover this. Please stop sending automated replies and actually read my case. It’s been 2 days and the server snapshots are expiring.

• 
  Patricia Young (@FreakyPatty) reported 13 minutes ago

  @Outlook what is happening with #microsoft & #microsoft? Changed my password for outlook yesterday as PW I used for years being rejected and now my new PW keeps saying ‘too many login attempts’ verifying with you ‘prove you are a human’ is hard

• 
  some **** (@imasket123) reported 14 minutes ago

  @Outlook fix ur customer service ****

• 
  Andrew Hopkins (@F19ADH) reported 19 minutes ago

  I see @Microsoft @Outlook must have had another issue/breakdown in spam filters as their service becomes completely unusable for me AGAIN! Multiple copies of emails getting through. As you scan every email how can you not detect spam contents that match deluges of reports to you?

• 
  HSM_81 (@1_hsm) reported 20 minutes ago

  @Outlook Hi, I have sent a DM as requested but I still have not heard back from you. Can you please tell me when I can expect to hear a response back? Recovery forms still not working for me.

• 
  Sam Golding (@SamG0996) reported 21 minutes ago

  @Sad_Saad @Outlook Yep I am also having same problems and not getting text message. Have you got sorted yet? Any suggestions @Outlook

• 
  Louis Arthur-Brown (@LouisArthu66843) reported 24 minutes ago

  @Outlook @Microsoft looks like the Outlook mobile app is experiencing widespread problems - stuck loading, all troubleshooting failing.

• 
  Shawn Farrell (@farrellshawnp) reported 24 minutes ago

  .@Microsoft .@Outlook hold notices from a public library shouldn't be the innocent targets of your rate limiting. Please fix this!

• 
  NEO_England (@NEO_England) reported 29 minutes ago

  @Outlook Dear Microsoft. I’m locked out of my personal email, my authentication on my phone is linked as recovery for my business email. I get a prompt to enter my mobile so I can get a text to be greeted with ‘it’s not working right now’. I have forgotten my password and have tried countless hours trying to get my personal email up and running… one course of action was encountering AI chat which was useless! I am at the end of my tether now as it’s been over a month of trying and as you can appreciate, it’s incredibly disruptive. I have some very important personal emails that I can’t now access! I can’t speak to a human so how can you remedy this?

• 
  Leng (@lengafc) reported 32 minutes ago

  @Outlook I am having a lot of issues singing in, please respond to my direct message

• 
  🔶Martin Goss🔶 (@MartinGossCol) reported 33 minutes ago

  @Outlook terrible lack of support for a paying customer. How do I get to speak to a human being please? Seems absolutely useless support.

• 
  Suzanne Lanoue (she, her, hers) 🤎🧡🩷❤️💗💖💜💝💘 (@slanoue2016) reported 36 minutes ago

  @Outlook How do we get support from a live person? Nothing is working. My husband can get on his Hotmail account on his phone, but it's not working on any of our laptops. He doesn't have MS Authenticator set up, and it's confusing as to how to do that. When we ask to send a code to his phone, it never arrives. He's not sure about his password. When he tried it, it said he was locked out. He doesn't have a security key, etc. When we tried phoning for help, the automated thing just sends us back to the Web. Please help! This is maddening.

• 
  Sriprakash Rao Talpady ಶ್ರೀಪ್ರಕಾಶ ರಾವ್ ತಲಪಾಡಿ (@TalpadySR) reported 36 minutes ago

  @Outlook If there is a prize for damaging a perfectly working app with a new version much worse than before, you stand in the first place as a contender. Many useful features are gone. New version is slow & unfriendly. I can't go back as it can't connect to my Google A/C !

• 
  Liz (@licenia) reported 38 minutes ago

  @Outlook I haven’t been able to log in to my email for a few days now. I see that others have the same issue, when will it be resolved??

• 
  Kevin Sar (@kevinsar) reported 41 minutes ago

  @Outlook y'all broke your android app today, check your reviews no one can login

• 
  Charlie Stacey (They /Them) (@CharlieStaceyUK) reported 41 minutes ago

  @Outlook I’m a sole global admin fully locked out of my business account. The phone number allocated to my case has issues receiving calls. I desperately need this sorted so I can work. Is there anything more I can do, at the very least to change the phone number?

• 
  Ross Barker (@RossBarker79) reported 45 minutes ago

  @Outlook why is it no longer possible to communicate with a human on live chat or a telephone? You ai is horrific and cannot solve issues

• 
  ComeAsYouAreTO (@comeasyouareTO) reported 45 minutes ago

  @Outlook ONE login attempt is not "too many times'. Fix your ******* website already.

• 
  Daniel Burapavong (@TD2timeMVP) reported 48 minutes ago from City of Atlanta, Georgia

  Tried the new Outlook app on Windows 11 for a few weeks and reverted back to classic cause of weird email formatting issues. In replies, my emails were returned all stretched out and looked out of whack. @Microsoft @Outlook @Windows

• 
  Michael Robbeloth (@mrobbeloth) reported 49 minutes ago

  @Outlook Email Templates in Outlook on the Web (PWA) seem to be broken. Changes do not get reflected when creating new emails using the template

• 
  James Howlett (@Howlett_James_) reported 51 minutes ago

  @outlook stop asking me to try the New Outlook .. i don’t want too .. its terrible. #microsoft #outlook #m365

• 
  Sam McDonald (@wsmcd) reported 51 minutes ago

  @Outlook @Microsoft Luckily I have a passkey and was able to sign out of all my accounts elsewhere. In fact I removed the password as a sign in option for my account now. Strongly recommend everyone do this!

• 
  Mental Masterpiece (@mentalmasterpie) reported 54 minutes ago

  their is a problem in outlook mail app, its automatically log out after some days @Outlook

• 
  gee spang (@spangger) reported 57 minutes ago

  @Outlook How neat! Pity you CC and BCC lines are totally fvcking broken in the Android app and just do totally random auto populates and overwrites. #techGarbage

• 
  Dwight Young (@TheDwightYoung) reported 60 minutes ago

  @Microsoft @Office @Outlook Why does Outlook for Mac always have non-stop issues? Why is my desktop app unable to Sync or connect for hours, sometimes even the entire day, multiple times per month? There's some MAJOR issues inside Outlook for Mac OS and it's not just mine.

• 
  sarah (@SarahEmpson2) reported 1 hour ago

  @Outlook Why am I having problems receiving and sending emails.. today so are a few other people I know

• 
  Vishal raj (@realvishalraj) reported 1 hour ago

  @Outlook there is a laptop whose admin sign in password ,I m nt able to retrieve Can u help ,I have the bill and payment record

• 
  EP✨ (@EllapaigeMusic) reported 1 hour ago

  @Outlook Hi there, I’ve sent you an email about a problem I’ve been having, thanks!

• 
  🇬🇧 (@OGBC_Llama) reported 1 hour ago

  @Outlook , Hi my outlook app appears to be down ?