Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (68%)
• Errors (16%)
• Website Down (16%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Saint-Mandé	Website Down	17 minutes ago
Stillman Valley	Sign in	4 hours ago
Liverpool	Sign in	5 hours ago
Seattle	Sign in	8 hours ago
Saint Clairsville	Sign in	10 hours ago
Troy	Website Down	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yogee (@misteryogee) reported 8 minutes ago

  My live/microsoft userid/email is in some leaked hack db and now I keep getting these Authenticator requests every few hours by someone trying to access my account. @Microsoft @Outlook @MicrosoftHelps is there a way to geofence my account and lock all access attempts from other countries. This can’t be just a problem unique to me

• 
  John Alex (@mgrjohnalex) reported 16 minutes ago

  @Outlook Hi, I’m locked out of my Outlook account. Unable to reset password, get a code via SMS and reached the limit of account recovery requests for today. Anything else I can do? Can you help please? Looks like it was a synch issue which caused this initially.

• 
  Han. (@HanaJohnson92) reported 16 minutes ago

  Day 3 without being able to access my emails. I am now able to get a code through my phone number, but then is asking me for a second authentication, I then type in the code my Authy app gives me and it’s not working! @Outlook @MSFT365Status @MicrosoftHelps

• 
  alli. (@lovemesomeALLI) reported 17 minutes ago

  Sooo anyone else's email still down, still not allowing them to reset their password? Saying 'too many codes try again tomorrow'??? W T F!!! @Microsoft @Outlook

• 
  Luke Hearns (@LHearns2) reported 19 minutes ago

  Well @Microsoft .. guess I better sort out all my **** that I use a hotmail account for and get it changed over to Gmail or other option. 3 days down is a little much when finances/trips/etc depend on info sharing via email. #microsoft #outlook #hotmail @Outlook @MicrosoftHelps

• 
  Faisal 🔻 (@faisal9051911) reported 19 minutes ago

  @lovemesomeALLI @Outlook They unlocked my account and was able to login with my password

• 
  Darren Richards (@DRichards25) reported 19 minutes ago

  @Outlook Hi there,my mother got kicked out of her outlook yesterday bc of the outage,now she can’t get back into it bc the # on the account,she no longer has,so she can’t receive the code,help pls!

• 
  sally (@trolly_dolly6) reported 29 minutes ago

  @Outlook Can’t log onto server I’ve tried all options recommend this is ridiculous now over 24 hours later

• 
  Alyse❤️ (@alyse3344) reported 29 minutes ago

  @MicrosoftHelps @Outlook @Microsoft Okay… it’s been 24 hours since I’ve had access to my emails. Fix your 💩

• 
  Erick Salas (@MEGAARICK) reported 31 minutes ago

  Hey @Microsoft @Outlook I need help, someone logged in my old email account, I lost that phone number so there’s no way to recover it, I tried everything, but it’s not working and someone now added my old account to authenticator app, I need help please, I can provide all info.

• 
  rhiannon ☕️ (@rhimckinley) reported 31 minutes ago

  @marlermelanie @Outlook having the same issue for 24hours. they told me it was “account specific” and that it’s a user error. still no answers and no fix. @MicrosoftHelps

• 
  maximus (@craigmaxmus) reported 32 minutes ago

  @Outlook what is the issue with outlook email on apple devices . We ca not sign in to email ?

• 
  DE (@de111208) reported 32 minutes ago

  @Outlook @Microsoft @MicrosoftHelps any chance you can sort this outlook issue? It’s been 24 hours now and still can’t access my emails…

• 
  Sreeni (@sree9819) reported 37 minutes ago

  @Outlook I have been trying to get to a live agent for AGES regarding an issue with my account (which has been hacked) and I haven’t received a single helpful response! I am unable to jump on a chat with life agent anymore! How am I supposed to recover my account with no help!!

• 
  Gurjot S (@drewbiebertbh) reported 37 minutes ago

  @Outlook fix the issue pls

• 
  cdkcy (@ekhcchi) reported 38 minutes ago

  @Outlook Idk maybe let me sign in so I can check

• 
  Dar99 (@Dar8206) reported 38 minutes ago

  @lovemesomeALLI @Microsoft @Outlook Same for me . SMS code is not working so impossible to Connect even on Outlook app…. Same **** since monday

• 
  Carie Sams (@belleintexas) reported 39 minutes ago

  @Outlook Still no email!! I’ve had my hotmail for years. Need it on my iPhone. Fix it!! This is not a resolved outage!! Y’all need to get it fixed!!

• 
  Timothy Nichols (@nichols_ti28279) reported 42 minutes ago

  @rossiantony46 @Outlook Volan_xyber can fix this.

• 
  Jane Darling (@janeydarling1) reported 43 minutes ago

  @outlook down again? This is ridiculous

• 
  Kelsey Goodwin (@kelseyg2010) reported 44 minutes ago

  @Outlook @Microsoft @MicrosoftHelps will you please fix the iPhone email problem already?!? Some have said theirs is fixed yet mine is still not working 😑

• 
  Mukund (@ibmindia2011) reported 46 minutes ago

  @lazychakrabarti @Outlook I am also facing the same issue are you going to off hotmail service in India?

• 
  NewsMän (@KueddeR) reported 46 minutes ago

  @MauricioHunt2 @Outlook I'm having the same problem. Four emails I sent to Hotmail in the last few hours were bounced back.

• 
  The Desert Fox🦊 (@LaurelioLF33) reported 46 minutes ago

  @PBennett_ @Outlook @MicrosoftHelps Confirmation code still not working but for a few minutes it allowed me to log in with password. Try incognito

• 
  KEN IN SA (@SAsportshonk) reported 49 minutes ago

  @Outlook So when are you going to fix your crappy service? Can’t get codes to access my account or reset password. Thanks!!! Great job. 👏

• 
  autumn 🍓 (@autumnisicy) reported 52 minutes ago

  spending 40 days and 40 nights just angry and my problem is still not resolved @Outlook let me in.

• 
  Julia Ullrich (@JuliaUllrich13) reported 54 minutes ago

  What the heck is up with @Outlook?? Been locked out of my email for two days and all I get is “this verification method isn’t working right now” and then it says I’ve requested too many codes! Also can’t contact support cause I can’t sign in or access your chatbot :(

• 
  Tariq Ponir (@hyperactve) reported 1 hour ago

  Microsoft @Outlook is beyond broken. I accidentally wrote a wrong email ID (external) which failed to deliver. Now, I am trying to send it to the correct id, but outlook keeps "correcting" me to the wrong one. No intuitive way to bypass this. This has to be a joke or something.

• 
  Andrew (@andrewrdn463) reported 1 hour ago

  @Outlook Correct passwords are not being accepted by Outlook: "You've tried to sign in too many times with an incorrect account or password."

• 
  Gяace&Peteя♡ (@GraceJ_PeterM) reported 1 hour ago

  @Outlook @MicrosoftHelps @Microsoft - Will I ever be able to access my Hotmail email via the Mail app on my iPhone again? Been down for days now. Keeps saying I’ve tried to sign in too many times with an incorrect account which is total lies. My password is 100% correct