Pepperstone Outage Map
The map below depicts the most recent cities worldwide where Pepperstone users have reported problems and outages. If you are having an issue with Pepperstone, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Pepperstone users affected:
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Withdrawals
Pepperstone is an Australian broker based out of Melbourne. It offers full-featured trade execution through multiple platforms, including MetaTrader 4, browser-based entry, and mobile devices. Customers can choose among tradable instruments in a large range of asset classes including forex, index CFDs, commodities, metals and cryptocurrencies.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 3 |
| Adelaide, SA | 2 |
| Sydney, NSW | 1 |
| Cardiff, Wales | 1 |
| Singapore, Central Singapore Community Development Council | 1 |
| Valinhos, SP | 1 |
| Kuala Lumpur, KUL | 1 |
| Santiago de los Caballeros, Provincia de Santiago | 1 |
| Ilford, England | 1 |
| Kilcoy, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Pepperstone Issues Reports
Latest outage, problems and issue reports in social media:
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ACID303
(@ACIDTB303) reported
@PepperstoneFX RE:NFLX $20 SPREAD 14 SEP '21 11:30 SERVER TIME:THEY OBSCURED & MINIMIZED FACTS VIA SCREEN DUMPS FROM TRADING VIEW SHOWING $4 SPREAD VS ACTUAL $20 SPREAD I WAS FORCE FED. BLAMES LIQUIDITY PROVIDER & R/OVER.PEPPERSTONE'S RESPONSE:TONE DEAF & UTTERLY INEXCUSABLE!
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Ron Hommel
(@symbiosis_fx) reported
I've asked #Pepperstone to review their decision to "Close" my account ( therefore losing my Pro Status ) It was in profit + track record will be broken. Should I, "Go Dark" in the meantime? Change my name to an alias? - Quickly "Shut down" this acc! Just frustrated.
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J
(@letsplayftse) reported
Gonna give it a wider stop than normal, because of us opening in a bit, but 95% on pepperstone are short, I know I keep going on about it, but if it ain’t broke don’t fix it! Lol
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roger carey
(@brucegreenroger) reported
@PepperstoneFX pepperstone sold my data to google and because google cant get it/hack it from my computer, they locked me out of of my banking till i give them access, by way of using google chrome, so they ignored me 3 months, fix it or see you in court with CFTC ASIC SEC
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Ron Hommel
(@symbiosis_fx) reported
I've asked #Pepperstone to review their decision to suddenly "Close" my account ( losing my Pro Status ) It was in profit (50%) + track record will be broken. Should I, "Go Dark" in the meantime? Change my name to an alias? Lay low & Quickly "Hibernate" this account?
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Samuel
(@latviacalvinist) reported
If you want to try the same, I use Pepperstone as my broker. They provide a free alerts service called AutoChartist (or ChartAutist as I keep calling it, which is what it is) which is very accurate. Not sure if Pepperstone serves all countries though. It's a UK broker
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anony
(@venussky123) reported
@asicmedia @PepperstoneFX @ASIC_Connect I would like to raise the issue of Pepperstone withholding clients' funds illegally without offering solutions. Very poor customer service. Support case02667735[ ref:_00D28KSeO._5002rIJWzV:ref ]
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The Brave Hamid
(@TheBraveHamid) reported
@PepperstoneFX It`s for 2 days that I have sent an email to Pepperstone support unfortunately no one returns back to me... in website chat also waited for about 1 hour nobody appears. Very disappointing....
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Ron Hommel
(@symbiosis_fx) reported
I really, really don't want to raise an issue with support. I'm trying to resolve this other "Issue" & waiting on #Pepperstone 's Internal Review. But, I've just realized that I recieved a phone call that's it's happening, but not an official email reply 🥺I'm concerned for my $
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I'm not the right "TARGET MARKET" -Pepperstone
(@symbiosis_fx) reported
While waiting for Pepperstone's decision. ( An email from support is not supportive thus far ) I decided to reach out to @spotware to find what other ASIC Australian Broker's use @cTrader The reply: Only 2: ICMarkets & Pepperstone She's, got me gud!
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Ron Hommel
(@symbiosis_fx) reported
Just read my "support" email from #Pepperstone. Furious, Basically, ignores my "Request" & the attempts to deflect responsibility have started. The agent has ignored key information already supplied earlier in the thread! Why are they already being Nasty!
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Local Man Wolf
(@LocalManWolf) reported
@mat_gerrard Waapi...actually he is the worst I have seen. I have an account but when I realized that they manipulate prices I stopped dealing with them. The best I have used are Pepperstone from Australia
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Annie
(@annie_anniieee) reported
@MabuelaMichey I was into trading when I was younger, but I wish I had chosen regulated ones like fxview, tickmill or pepperstone instead of non regulated ones. And also, reading more on the news would help me to be more aware about everything. #noregrets
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PisangCoklat
(@durenmedan) reported
@DAX40 @Sridhar00681318 I realize that there is a gap cause the broker stop running the dax market from 9pm to 7am gmt. Most of the broker did that. Maybe cause of their LP. Try to check pepperstone. They are running dax 24/5 non stop. Hope this will help
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Ron Hommel
(@symbiosis_fx) reported
Just off the phone with #pepperstone support! I found out that I had an email sitting at 10.55am in my inbox. I closed out my GBP_USD in drawdown at 11.07am but would've been profitable. Basically, I've been punted! I'm now experiencing a DeJu Vu moment from a dream 2 months ago
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