Ring Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scooter Ames (@scooter_ames) reported 2 minutes ago

  @ring #Ring customer support is the absolute uckfing WORST!

• 
  Joshua St. John (@jstjohn83) reported 5 minutes ago

  @ring I’ve tried reading help articles but my doorbell is at 2%. I changed the motion settings and did the zones again. Will it go up on its own or do I need to manually charge it at this point and if so how do I do that?

• 
  Davey Allen (@DaveyAllen54264) reported 17 minutes ago

  @ring I have called and asked well within six months. Then I promised that they were sending something out to me. Hoping it would help. That never showed up. What ever that was. I stopped my cloud because the cameras didn’t work all the time

• 
  RhysvWZAR (@RhysvW_ZAR) reported 22 minutes ago

  @ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF

• 
  Wesley Henry (@liveWesHenry) reported 23 minutes ago

  Ok @ring. Can you tell me why your customer service rep just dropped out of our live chat session? We spent almost an hour on chat, and being of no help, she just ended our conversation, and nothing was solved. #unprofessional #nottheonlysecuritycamera #helpacustomerout

• 
  Josh Underwood (@Thejcunderwood) reported 23 minutes ago

  @Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.

• 
  Mahendra Bathia (@Mahendra_Bathia) reported 26 minutes ago

  My Ring order shipped via USPS tracking #9361289735052383424743 shows "Out for Delivery" since Aug 15, but no delivery yet. Dropped off to local post office by Ring/Amazon on Aug 10. Ring support is of no help. Why is a simple order stuck in limbo? @Ring @Amazon @USPS

• 
  Paul H (@PaulHurst86) reported 26 minutes ago

  @ring I’m needing help, I’ve tried your chat support which didn’t help me, I’ve tried your customer contact number which didn’t help me due to it all being AI

• 
  The New Release Guy (@moviesplusgames) reported 30 minutes ago

  @ring Not trying to jump the gun but it's funny how those employees had such good access, and then my neighbors just happen to know all the blind spots in my cameras and ****. Just makes you wonder. Idk. Maybe there's some other way they can tell **** like that.

• 
  Gbrook (@gbrook37) reported 31 minutes ago

  @ring do not use ring they do not protect as got broken into & when footage was looked at then said they had a system failure

• 
  The New Release Guy (@moviesplusgames) reported 32 minutes ago

  I'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to. And when I'd make complaints, the Ring outreach team or whatever it's called would constantly try to contact me and their reps would all have obviously black names, and my neighbors are black, so... Not hard to fathom in this age, especially when employees got caught looking at video (and this was before that story broke. I've had Ring for years now).

• 
  ITDUDE F.E.L.L.A (@The_Real_ITDUDE) reported 34 minutes ago

  @esx1422 @NETGEAR @ring Nah, it's been going on for ages. Check the reddit thread. I linked. It's a false positive, but no one is bothered enough to fix it.

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  Brad Rice (@BradRice14) reported 37 minutes ago

  Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

• 
  raymondjtoth (@raymondjtoth) reported 37 minutes ago

  @ring Ring video doorbell app using, rin posy from other give error ever time open check internet but internet on android phone on since can post here can you look at this please fix it rebooted phone same thing gose on

• 
  Alexi atherton (@Alexi2088) reported 39 minutes ago

  @ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.