Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 2 |
| Manchester, England | 2 |
| Barnsley, England | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| Rochester, NY | 1 |
| Waterford, MI | 1 |
| Frankfurt am Main, Hessen | 1 |
| Bristol, England | 1 |
| Willimantic, CT | 1 |
| Huntley, IL | 1 |
| Grimsby, England | 1 |
| New York City, NY | 1 |
| Elk Grove Village, IL | 1 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Detroit, MI | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Toronto, ON | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Max Power
(@thegreenz) reported
@ring smart lighting is so ******* stupid. Only the main user account can access them on the app, so my wife can’t turn them on or off. Are you ******* kidding me? What a trash product
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HOLDN
(@sheisHOLDN) reported
alright y’all..turning my Olivia Benson on....my front door camera captured the mail carrier dropping off a package at my door at 9:59. A truck drove by and activated my camera at 10:08 and the package was gone....no motion events in between and @ring can’t help me.
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DR
(@DReid1981) reported
@ring @ring_uk sorry now unacceptable. I have waited months for u to try&fix my doorbell. it's now completely unusable & u have cut email contacts with the agent helping me. How do I send this back & get a full refund per my statutory rights as the product is not fit for purpose
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Dowsey
(@fbateallthepies) reported
@ring hi is there a problem currently with the rich notifications and a screen shot being sent ?? Im getting the notification that there is motion but no screen shot after ??
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Cotswold_Vintage_Furniture
(@CotswoldVintage) reported
@ring I have just purchased a Ring battery cam for outdoor use. Can I mount it upside down?
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MeanestMomOnTheBlock
(@MMomOnTheBlock) reported
. @ArloSmartHome switching to @ring today Bait & switch sales tactics ruined it 4 me. Waited weeks for CS to return inquiry Would help if agents had language skills
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umperLumper
(@UmperL) reported
@ring Wow,, very 20th century using a telephone and very poor, a step backward. 🤬 This request was done via online chat and your error
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Deuce
(@deucez75) reported
@ring That is the problem. The previous owner is DEAD. I do not have his information and they cannot access his account. I just spent 30 minutes on the phone with your support number. They DO NOTHING. Have a supervisor message me if they want more information.
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Richard Hyland
(@richardhyland) reported
@ring hey my doorbell 1 battery is starting to get really poor now and doesn’t hold charge for very long. Do you offer a battery replacement programme or trade in offer in the U.K.?
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Richard Hyland
(@richardhyland) reported
@ring The Config isn’t the problem. It’s simply the age of the battery. Being the doorbell 1 if isn’t user replaceable
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Tom Wright
(@twright1989) reported
@ring Hey guys, my Chime decide that plugs in my wall and makes noises is not working. No blue light. I think it's broken. Within warranty. What do I do please?
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Jeffrey Wright
(@JRansomWright) reported
@dcschelt @MattStultz Ours only took a few days, the neighbor's house was broken into and the suspect walked right by the camera going to and coming from, carrying the bags ID'd by the victim. Needless to say, I was more than happy to turn the footage over to Metro Police. Thank you @ring.
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Mike DiMunno
(@MikeDiMunno) reported
@ring Having tons of problems over the past couple of days, with live view and recorded motion events. Quality is terrible, blank recordings, recordings with no sound, or recordings with horizontal lines throughout. I’m using the Ring Doorbell 2, on battery. Help!
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Benn Cheney
(@cheney142) reported
@ring Hi, so I’m having major issues with my ring door bell and by that I mean it’s not working! Called your support line & I got offered cable, auto cover & addiction help but never actually got through to customer care. What’s that all about? I need help with my products please
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Steve Smith
(@McGyv303) reported
@ring We have one of the outdoor battery powered Ring cameras. We have it connected via an extender. Worked fine up until 3-4 months ago. Now, it won't connect until I rest it by removing the battery for a few seconds. Then it'll work for a few days before having the same issue.
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