Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Manchester, England | 3 |
| Chicago, IL | 3 |
| Detroit, MI | 2 |
| Barnsley, England | 2 |
| Toronto, ON | 2 |
| Bully, Auvergne-Rhône-Alpes | 2 |
| Zürich, ZH | 2 |
| New York City, NY | 2 |
| Arlington, VA | 2 |
| Pittsburgh, PA | 2 |
| Somis, CA | 1 |
| Gloucester, England | 1 |
| Bognor Regis, England | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Hounslow, England | 1 |
| Ashtabula, OH | 1 |
| Phoenix, AZ | 1 |
| Lenoir, NC | 1 |
| Cedar Bluff, AL | 1 |
| Barrington, IL | 1 |
| Amsterdam, nh | 1 |
| Minneapolis, MN | 1 |
| Lenzing, Oberösterreich | 1 |
| Peterborough, England | 1 |
| Kansas City, MO | 1 |
| Meriden, CT | 1 |
| Stoke-on-Trent, England | 1 |
| Olean, NY | 1 |
| Juneau, WI | 1 |
| Talladega, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ross C
(@rosschristie514) reported
@ring appalling service. Do not spend your money here. Both bell and chime stop working days after warranty runs out and now been waiting since August 2022 for a replacement!!! Multiple false promises and continue to be let down.
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guardian angel
(@MyNAMEis_Jeff_P) reported
@ring hello. my uncle cannot login witout the authentication code. he was log out on his device. but wanna log in again but he need the authentication code. but cant get it bevause he is not log in. What can i do ?
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🍳
(@arewealmosthome) reported
@ring I spent more than an hour on the phone with very nice ring agents but they couldn’t help me like at all. After multiple step by step instructions they said that there is a fault with my doorbell. My warranty expired last month but I don’t have another 200$ to buy a new one
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John Collings
(@johncollings) reported
@ring Totally confused. Replaced my ring doorbell and now it says my recording is on a trial basis. I paid for a year a couple months before my change over. How do I fix this?
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Kevin Waldvogel
(@waldvogelk) reported
@ring I installed a ring gen 1 doorbell at my parents and it’s disconnecting often. They aren’t really tech savvy so I kept an account active to troubleshoot an hour away. How do we fix this remotely
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Alex Walker
(@PatriotWalker) reported
@ring trying to change billing info I can't click or one damn billed yearly or change for all plans without getting a damn error. Everytime I try to pay you guys it's a pain in the ***!!!
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Dorfbewohner
(@AriSteevensz) reported
@ring Support telling me I have to block them on my bankaccount, cause they’re not able to delete my bank data from a subscription. They‘re not able to move/delete my sub. WTF is wrong with you? Who‘s gonna pay the fee of the chargeback then? Surprise: Not me 🖕🏻
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Millie Barker
(@milliemoo92xx) reported
@ring we can't change WiFi network on our video doorbell, have tried everything including factory reset, please help 🤞
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Russell Zotz
(@Russ_2023) reported
@Jon4Lakers @ring Looking for your opinion on it and how it works. Considering it here to replace a broken current system with the one you can get from Ring to add-in kit and new motion sensors.
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Sue Anyon (Reaper)
(@ladybuglass) reported
@ring please help.. our ring4 keeps saying poor Wi-Fi connection but our Wi-Fi is good quality.
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Jacklin
(@Hotpicklerick) reported
@ring Your app is down.
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Nexar
(@getnexar) reported
@noelhollybells @verge @ring Hey Holly! We value feedback whether good or bad as this helps us improve our product and services. While it saddens us to read about this, we take this kind of feedback very seriously. We'd like to do right by you. Please send us a message as we can't seem to send you one.
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Ace Von Johnson 🐀
(@acevonjohnson) reported
@ring why is my device constantly going offline when my WiFi is fine, as is my security system on the house. It’s always *just* the ring camera. And I’m away from home. And this is a service I pay for? What’s the point if I can’t remedy this without unplugging the battery? Awful.
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Ian Robertson
(@faranheit451) reported
@ring I'm still waiting for that large yard sign in the 3rd order BTW - did your execs go to business school? Just curious cos I don't think business schools recommend running supply chains your way & definitely not to run customer service your way!
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🎷🐈
(@YasuCat_) reported
@fatfatpankocat @ring Just looked them up, holy **** that's expensive. Two lights and a camera for 200€. And you can't even replace the light bulbs. That is so messed up. And ofc you need to subscribe to be able to save videos. You buy a 200€ Webcam and can't even ******* record. Brilliant.
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