Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
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Buffering
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| Phoenix, AZ | 4 |
| Minneapolis, MN | 3 |
| Garland, TX | 2 |
| Ashburn, VA | 2 |
| Buffalo, NY | 2 |
| Columbus, OH | 2 |
| New York City, NY | 2 |
| Benbrook, TX | 1 |
| Tampa, FL | 1 |
| Portsmouth, OH | 1 |
| Uruaçu, GO | 1 |
| Puyallup, WA | 1 |
| Topeka, KS | 1 |
| Conway, AR | 1 |
| Detroit, MI | 1 |
| Houston, TX | 1 |
| Sherbrooke, QC | 1 |
| Hicksville, NY | 1 |
| Timonium, MD | 1 |
| Statesville, NC | 1 |
| Santa Maria, PR | 1 |
| Pleasant Hill, CA | 1 |
| Springfield, NJ | 1 |
| Irving, TX | 1 |
| Broken Arrow, OK | 1 |
| Fort Pierce, FL | 1 |
| Hayesville, NC | 1 |
| Tucson, AZ | 1 |
| Portland, OR | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin McKeon
(@kmckeon85) reported
@TCL_USA @Roku Hi @rokuone are you aware of the major outage due to the Roku software update?
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TeamYouTube
(@TeamYouTube) reported
@TYenn25 Sorry for the trouble – we've seen similar reports about this, and our team is now looking into it. Meanwhile, we recommend doing a manual update on your Roku device, and see if it'll fix the issue. Appreciate your patience in the meantime.
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Gerry Clements
(@GerryClements) reported
@Roku If I purchase a Roku 9102R Streambar Stereo Soundbar from a U.S. website, can i factory reset it to work as if it were purchased in canada? i.e have all Canadian available apps like the NHL, Amazon and other apps
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Dr. Jimothy Eagle
(@Velcro108) reported
@TBSNetwork, Fix your @Roku apps. Can't even sign in. Probably not worth it anyway, what with the lag time.
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( 3
(@miniduos) reported
@dplushelp hi I just bought discovery plus on my roku and everytime I try to watch anything it says "inactive subscription" Money was taken from my bank account so I know it's not a billing issue.
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oliver scholz
(@olischolz) reported
@amazon your customer service is useless. When I call about a software problem with the @amazonfiretv stick i just bought, they tell me to return the device. No desire to even listen to the problem. Very weird. @Roku here I come...
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Tony
(@TYenn25) reported
@Roku are there known problems with @YouTubeTV on Sharp Roku TVs? The last two days YouTube TV freezes after several minutes of watching a show. My internet connection is fine. My tv up to date and so is the app.
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Kevin Myhan
(@Kevinmyhan) reported
@Roku you’ve got to fix the password input system in your TV’s. This is terrible. It takes 5-10 minutes and if I get the password wrong I just quit trying.
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Estrella Campos
(@itsstarfields) reported
Okay, I know I've talked crap about the fox since I got it because I cared more about the roku but that little 4cyl piece of car got me to and from work safely this week and for that I am grateful
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Markets
(@NewsoftheMarket) reported
ROKU 27% down in 6 months NFLX 40% up in 6 months ROKU is getting hammered due to Google issue Seems ROKU has an advantage that even Google doesn’t have. Google is trying to crush ROKU While Apple, Samsung, Amazon are also on its tail
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🌴Shawna Litchfield🌻🐱
(@shawna2659) reported
@Roku I'm not upgrading my stick to watch Prime. It's not worth it. Especially if I have to choose between Prime and YouTube. Get your **** together. Make it work for everyone. I'm not upgrading unless my stick completely dies. I'll find another way to watch.
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Jennifer Schnuck
(@JenSmuusc) reported
@TeamYouTube @je_roush It's stopping after 5 minutes on Roku, Google Chromecast & Samsung Smart TV. Logged in & out. Other apps like ESPN & Fox Sports work fine. Issue is with both YTTV and You Tube App.
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Curtiss Grymala (he/him/his)
(@cgrymala) reported
Was trying to watch movie trailers on Paramount+, but every single one had no video for some reason. Not sure if it's a bug in the app/service or a problem with my Roku.
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Sanda Clark
(@SandaCl98133568) reported
@Roku u are the worst company. No P{hone for customer service. You introduce a new lineup and my remote freezes and no one to call for help except Internet idiots that want to collect 1$. What apathetic company. And why do I pay HULU via ROKU? Disgusting CO.
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Summer Harlow, Ph.D.
(@SummerDHarlow) reported
@RokuSupport @stretchmoff34 Same issue with my Roku TV. I have emailed and messaged about it but gotten no response.
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