Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (28%)
• Buffering (26%)
• Crashing (23%)
• Playback Issues (18%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Tunkhannock	Sign in	14 hours ago
Elizabethton	Playback Issues	1 day ago
Sturtevant	Playback Issues	2 days ago
Corona	Crashing	4 days ago
Williamstown	Buffering	5 days ago
Dover	Crashing	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PureBlood86 (@MAGAPureblood86) reported 3 minutes ago

  @Roku WTF?! Remote control batteries go dead every 2 weeks. Can we fix this? I've never seen anything like this in my life. Multiply this times 4 ROKU tvs in the house. Getting ridiculous. Is Amazone Fire any better? anybody chime in. Thx,

• 
  LIBER000 (@Samael1976) reported 3 minutes ago

  @CordCuttersNews Great! I will make sure after I throw this POS TV down the stairs that I never buy another @Roku TV again. Every update makes my TV more useless and unusable. Can't wait! 😒😑

• 
  Bob S. (@_Bob_S) reported 5 minutes ago

  @Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

• 
  Robby Thomas (@RobbyThomas2525) reported 7 minutes ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  . (@InfraCards) reported 12 minutes ago

  @YouTubeTV your @Roku app is awful and doesn’t work properly. Please fix or remove.

• 
  Dr. GigaDad, PharmD, BCPS, BCEMP (@Shayne_McKee_) reported 13 minutes ago

  @enhanced_games @Roku @ResortsWorldLV Crazy that it took you until now to announce where you’ll be hosting the games. Terrible marketing.

• 
  Primetime 📺 (@Primetime_TB) reported 14 minutes ago

  Finally watching @this_is_acw After Shock. Starting from beginning. Had issues with devices so eventually settled in on canceling the subscription through @Roku and then subscribing to @Triller_TV+ itself and hopefully this will let me watch it on 2 tvs.

• 
  Melanie Morgan (@MelMMorgan1) reported 14 minutes ago

  @fuboTV @Roku @AskAmex Amex, fuboTV and Roku will not cancel my subscription. They each say via bot chat that the other has to do it. But no one will. Can you just block payment? Or where/how can I get help to cancel my subscription?

• 
  Old Cynic (@SorryImDeadTru) reported 17 minutes ago

  I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

• 
  Reverend Sarah (@revsarahgarner) reported 18 minutes ago

  @Roku @FRANCE24 Your channel on my Roku TV is not working. France24 channel. One of my go-to channels.

• 
  Witchmaster (@Witchmaster) reported 19 minutes ago

  @Roku @raizalicea Roku is still broken. My continue watching has necroed shows I've completed over a year ago, and still has items i cannot remove. I get it, you guys have no real competition so there's no reason to worry about quality or reliability.... Just outsource it to programmers that know

• 
  scottycatt (@scottycatt) reported 22 minutes ago

  @Roku @TheRokuChannel Just had the worst customer service experience with ROKU. Dealt with 6-7 different reps. Each one telling a different story of why my purchased subscriptions wouldn’t work. Ranged from uninformed to just plain lazy & uninterested in helping. NEVER AGAIN!

• 
  Al Horford Pacino (@alpacinogrunt) reported 23 minutes ago

  @MLBTV FIX YOUR ******* ROKU APP. JESUS

• 
  Dannics (@DANNICSX) reported 24 minutes ago

  @rokudoesnothing @SpaceSama @gekiko_bathory Thank you Roku. I agree. dialing things back to drama doesnt solve things. doesnt matter from whom.i just got riled up and apologize. i hope others actually involved and knowing more who dials what can be of rightious help for both being this awful situation.

• 
  RSummers (@RSummers0) reported 27 minutes ago

  @Roku WHY isn't TBS channel updating it's episodes on Big Bang Theory? It says expired TODAY IT said that yesterday and still hasn't changed episodes! TBS people are asleep or not paying attention? 🙄 Please fix this!

• 
  Roger Pollard (@RogerChrista) reported 29 minutes ago

  @hulu_support I have 1G internet using a @Roku Ultra. It’s not an internet or device issue. Like I said, it’s ONLY on this channel and ONLY for games, not regular programming.

• 
  Carly カーリー 🌙 (@ScoutCee) reported 30 minutes ago

  @peacock seriously needs to fix their subtitle problem on @roku. The subtitles just drop off and stop. I tweeted about this years ago. Luckily I am not hard of hearing but for people are, they cant watch the movie/show!

• 
  Watermelon Sugar (Bisan's version) (@HippieChic82) reported 31 minutes ago

  Never mind a 3 hour #SmackDown whatever is going on with @verizon or my @Roku TV. I can't get rid of this damn playback error. I even did a whole damn factory reset to my TV and still getting error code PLYB_122 for over a month. My TV is BARELY 5 years old.

• 
  Katie from Canada (@xUnderdog21) reported 31 minutes ago

  @Plum1977 @WORKlNONMYAURA @CraveCanada I've done that for half an hour on the Roku app. It doesn't work.

• 
  Lmn (@lmn071966) reported 33 minutes ago

  @Roku @AppleTV @TheRokuChannel No more subscriptions until you fix this live tv BS!

• 
  Pickhandle Jones (@PickhandleJones) reported 34 minutes ago

  @Roku You have the worst customer service ever. What a crap company.

• 
  Adam Billmann (@AdamBillmann) reported 38 minutes ago

  @Verizon hey, why does my home internet default to a different location then I’m at? I cant get my @watchfoxone to work correct because it’s giving me Chicago as my local news, not Milwaukee! How can I fix this? I updated my correct address on @Roku

• 
  Hi, I am Daniel (@bigbroncosfan) reported 42 minutes ago

  Ugh. What did @Roku do to their interface? It is unusable.

• 
  A Shubert (@ashubert) reported 43 minutes ago

  @YouTube @RokuSupport @Roku Also when watching YouTube and listening on private listening the controls on the iPhone app don't work either. You can't pause a video replay a video backspace you can't exit nothing you can see your finger moving on the pad but it doesn't do anything. Only w YT

• 
  🐸💚💚💚 (@desunyan2) reported 45 minutes ago

  @Roku I need the apps I use right at the top. I need to rearrange the quick access area and I cannot. Tell me how to rearrange them. I have to scroll all the way past a bunch of stupid junk to see my apps on the order I want them in. Tell me how to fix this immediately

• 
  🍂 Autumn 🍂 (@AutumnTweets) reported 50 minutes ago

  @Roku you SOB, you used to have some of the most seasoned and easy to work with tech support operators out there - now you trying to be sneaky, transferring us from one dog **** clanker to another. 😭

• 
  Bill K. (@Hubbyboogie) reported 50 minutes ago

  @LCLoudmouth @Roku I think I read they’re going to be fixing that issue.

• 
  Aaron Berger (@aaron_0903) reported 51 minutes ago

  @hulu_support Well, my hulu live is 3 hrs behind on both ROKU and the HULU app on my LG TV. But the app on my phone is good. What's the problem?

• 
  ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported 54 minutes ago

  @roku What is wrong with your VIAPLAY app? It works fine on my Fire TV. FIX it, or cancel and refund my money. DM for details.

• 
  we_are_disappointed (@disappointedAF) reported 58 minutes ago

  @OGCrimsonJester Just caught Big Trouble last night on Roku.