Is Roku down?
Some problems detected
Users are reporting problems related to: sign in, playback issues and crashing.
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 03: Problems at Roku
Roku is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (24%)
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Buffering (18%)
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Video Quality (2%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portland |
Crashing | |
| Portland |
Playback Issues | |
| Denver |
Playback Issues | |
| Round Rock |
Crashing | |
| Baltimore |
Crashing | |
| San Diego |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer
(@JenniefromPDot) reported
Still getting the same error code (error code 5) but now the message says malformed data. Again, this is Roku device only - still no playback issues on my smartphone
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Red/Scarlett Floyd
(@MrRedFloyd) reported
@CraveCanada Hey, is your Roku app down? I keep trying to sign in and get error messages on when it tries to load the home tab then get signed out, which really sucks having to retype me email and password with tiny remote directional keys.
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pinky | ANA 🥰💗💞
(@COUNTPINK) reported
@lyitra it's like there's a remote that connects it. but the cable is the same on both yet if you put roku tv on one, it doesnt work for the other. It's really odd.
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camila PLASTIC HEARTS
(@marveloussmile) reported
@gwsmclaughlin @catwcmau i mean i can see some issues like aang saying goodbye to roku, but i liked the overall storyline
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Barret makes Sawdust
(@barret_g) reported
@RogersHelps Hi there, who do I contact regarding an issue i am having with Gamecenter on my Roku?
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Zack
(@BruhhZack) reported
@phoenix_botb @FUNimation I think that’s an issue with specific devices. For some reason that only happens with my Roku TV, phone and LG WebOS Tv work fine
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🌸 𝒥𝓊𝓁𝒾𝒶 🌸
(@julgiann) reported
@Crunchyroll pls fix the Roku app
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♈️♊️
(@yayacapo) reported
Finally found my Roku remote and I’m over here thinking it’s broken because you actually have to point it at the tv 😭😭
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Jennifer
(@JenniefromPDot) reported
@GooglePlay I am getting an error message "no valid bitrate (error code 5) on all of my purchased movies when I play them on my Roku device, no issues on my smartphone. Is there an issue?
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(((Michael Haines))) 🇺🇲
(@mahaines) reported
What ******** is this new Netflix interface on Roku? It's awful.
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Matt Tucker
(@MattBCTucker) reported
Hey @Roku, whatever your latest system update has done to the @disneyplus app on #RokuTV that's completely flummoxed it and made it unusable, kindly fix it, please. And yes, I've gone through all the shutdown, unplug, uninstall, reinstall troubleshooting steps. #DisneyPlus
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Debbie Toizer
(@dtoizer) reported
What is going on @hbomax ??? Your programs won’t load on @Roku. They crash right after the Intro. It’s terrible!
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VPGamby
(@GambyVp) reported
@CraveHelp Down on Roku and Apple devices. Constant kicking out and telling me my password is wrong. Axis error or other codes if you actually get in. Seems to work on chrome browser but slow. Was working on apple earlier today
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David Adams
(@dadamsop) reported
@hulu the @roku app crashes when trying to turn on captions. Known issue?
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TotoToo
(@tototoo2) reported
@CNNgo Bug: The Roku app doesn’t let you resume shows when you’ve left the app and come back. When trying to resume, you get the message, “This content is not available right now.” Please fix.
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Shelby Monita
(@shelbymonita) reported
@CraveHelp I can’t log in on my roku. Seems like a lot of people are having problems tonight
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........ ......
(@jennnsolo) reported
@TimRobbins1 If I'd stayed in Roku two years ago I'd have $450K now. I'm a pre-cog (really). Knew it was a winner. Bought in at $29 then had about 14 panic attacks between there and $50. Evidently my life's work is to learn to take my own advice.
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Peter
(@LeMonJaLowe) reported
Hey @Ask_Spectrum How come my Spectrum app on my Roku tv says my log in is incorrect. You said if you already had the app it would work. Also! How come it won’t work on my iPhone or iPad with my Spectrum internet but will when using my cell phone data?! Every other app works
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🍒
(@coveredinlacey) reported
.@CraveCanada WHY IS YOUR APP NOT WORKING ON EITHER OF MY ROKU TVS. I AM GOING MENTAL TRYING TO SIGN IN 100000 TIMES. ERROR MESSAGES EVERYTIME. I NEED TO WATCH DRAG RACE. FIX YOUR ****.
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Lynn
(@LBerreitter) reported
@HighWireTalk Love your show but when watching on Roku and the live stream goes down, the show never comes back up on Roku no matter how many times I refresh it. Not sure if everyone has the same problem or if you are aware of it. Keep up the good work, I never miss a broadcast.
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Bryan_Brewda
(@BBrewda) reported
@CraveTVHelp was just watching Crave on my Roku TV, turned it off, and when I went back shortly after it wouldn't log me in and kept giving me a Something Went Wrong error. It's not the TV because I have wifi and all of my other streaming services are working! Located in Ontario
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She-Rides03
(@rides03) reported
@WWENetwork A paid service with ads on EVERY video. Even if you restart the video you get another ad. The autoplay doesn't work in the roku. A f'n joke. There are some real *******'s that's in charge of the updates.
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Megan Frampton
(@meganf) reported
@AppleSupport having trouble watching Ted Lasso—and only Ted Lasso—via the Roku. Other shows play just fine. Reset the modem. Help.
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Marie Farrell
(@littleredhead33) reported
from
Brooklyn, New York
@WayfarersBauble @mickey94114 @AppleTV Doesn’t work on roku. It’s not in there as an app.
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barry
(@thebarryedgar) reported
@nancysparrow62 @CraveHelp Having this problem on Xbox and Roku “502 Bad Gateway”
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real millenial, aspiring boomer
(@InfinityWatch25) reported
@BDawsonWrites The NBA app on roku is as terrible as the one on the phone, is as terrible as their website
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Tracy Hoyt
(@TracyKapicak) reported
@NHLTVSupport every time we open the app on Roku we have to re-sign in to be able to watch the Redwings! Help!
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Alexis (Distorken)
(@distorken) reported
@Crunchyroll I'm still waiting for you guys to fix the Crunchyroll Roku app. The app is really slow, sometimes doesn't load, it freezes and some anime episodes are not well sorted. Please fix this mess. Thank you.
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Jody L. Durbin
(@jodyldurbin) reported
@TeamYouTube I’m paying for hbomax w/YouTubeTV on my (Roku) device but can’t access Hbo max. When I try to log into hbomax it asks me to re-activate an old account, even when using current YouTubeTV credentials. Normal HBO on YouTubeTV is fine. HELP!
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websites of the past
(@ThriceJamie) reported
@CraveHelp Your service appears to be broken, Roku app keeps displaying error messages, crashing, forcing me to re-login, etc. Will customers such as myself be reimbursed for your outage?