Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (29%)
• Buffering (25%)
• Crashing (23%)
• Playback Issues (18%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Moreno Valley	Buffering	1 day ago
Mason City	Sign in	2 days ago
Bracknell	Buffering	2 days ago
Fort Wayne	Buffering	2 days ago
Kansas City	Playback Issues	2 days ago
Edgewood	Crashing	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  no, i don't think i will, thanks (@a9ymous) reported 8 minutes ago

  @Roku stop continually making the Live TV interface worse, it's one of the reasons we got this RokuTV (pause/rw terrestrial TV). and fix your subtitle support, constantly having to go back to the main menu and unselect/reselect Always On.

• 
  Mary McNeight (@ServiceDogAcdmy) reported 8 minutes ago

  @Roku What the HECK did you do to live tv pause? There is no way to fast forward and see where you are in the program. You’ve literally broken the best feature of having a Roku TV.

• 
  Kevin Stern (@Atherworld) reported 14 minutes ago

  @DisneyPlus Your Roku TV App won't work. Anything I try to watch comes up as a black screen. I can see things when fast forwarding/rewinding, but playing is a black screen. I did not just renew for the month to not watch your programming you know.

• 
  Al Horford Pacino (@alpacinogrunt) reported 15 minutes ago

  @MLBTV FIX YOUR ******* ROKU APP. JESUS

• 
  Mark Tapanes (@MarkTapanes) reported 16 minutes ago

  @RokuSupport @Roku I’ve emailed 5x on case 00135722 and then yesterday I got an email asking if I still need help. Still need help- thanks!

• 
  ChuckHerrick (@CbuckHerrick) reported 16 minutes ago

  @Roku Help. Return to me freezes and locks up.

• 
  Chris Nalwasky (@ChrisNalwasky) reported 17 minutes ago

  @Roku @FOXSports fix your app. I signed in 5 times and it’s not working.

• 
  💫👁‍🗨JaxBeachLady222👁‍🗨😘 (@JaxBeachLady222) reported 19 minutes ago

  @Mickultra12 @comcast @Xfinity I don't seem to have a problem with connecting but I have to unplug the Roku every day - then reactivate it and then plug it back in - Very strange. 🤔

• 
  Old Bull Lee (@davebudge) reported 21 minutes ago

  @Roku Your captcha is garbage, your website is garbage, and I've tried a dozen times to recover my password but keep getting looped back to your goddamn captcha. Please fix your garbage!

• 
  Nic (@LilNic000) reported 21 minutes ago

  Hey @DisneyPlus, why are subtitles not working today? First, I tried this week's episode of #OnlyMurders, then I tried the first episode of series 2 of #HighPotential, and neither had any subtitles. I'm in the UK and using a @Roku stick to stream. #Accessibility

• 
  RyanS (@RyShan24) reported 22 minutes ago

  @rumblevideo I have a brand new @Roku tv and can’t watch your podcasts on any speed but 1 fix that ****!

• 
  Samantha (@Samanthawood2k) reported 22 minutes ago

  @Roku Yes I have, but it didn’t work.

• 
  Stratosfear Tully 🇺🇸🏳️‍🌈 (@tullyfur) reported 25 minutes ago

  I'll NEVER buy another @Roku TV. Mom's is 8 years old and it was fine. Turn it on, it had all her channel numbers on antenna. Recently it's "updated" with no channel numbers, no way to just have antenna channels, and she wants to replace it because it's "broken". Garbage product.

• 
  ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported 26 minutes ago

  @roku What is wrong with your VIAPLAY app? It works fine on my Fire TV. FIX it, or cancel and refund my money. DM for details.

• 
  Christopher Stried (@FullStriedAhead) reported 30 minutes ago

  A lot of times when you sync up using activation Codes they let you choose your device, Roku or @amazonfiretv. That would help here! :) @Xfinity

• 
  Ki (@Ki_fun_thoughts) reported 32 minutes ago

  @Ask_Spectrum I noticed a bill for $115 MORE on my Spectrum. Turns out, without getting my permission, anyone can add TV services from their TV. Spectrum blamed @Roku - NOT Roku's fault! This is 100% Spectrum ALLOWING my credit card to be billed. Yo Spectrum, FIX IT!

• 
  𝕯𝖆𝖑𝖙𝖔𝖓 {ł₮'₴ ₵Ⱨ₳Ø₴; 𝕓𝕖 𝕜𝕚𝕟𝕕} (@daltagnan_) reported 34 minutes ago

  @TCL_Global @PlayStation Turns out it was @Roku's new screen Trial. If this issue happens to you, go into TV Settings > Home Screen and disable the Screen Trial that is listed in there. Fix my issue right away.

• 
  Rose Vera, J.D. (@rosevera) reported 41 minutes ago

  @Roku Im interrupting your post to bring something to your attention. I have been a loyal customer for years. Recently, your billing department has billed my credit card several times a month. I've called to complain but get nothing but a bad attitude. Perhaps you can help me.

• 
  David Cornell (@Cakefacethedad) reported 42 minutes ago from Rome, Latium

  Dear @Spotify and @Roku , It has come to my attention that @Google is regulalrly attacking my Roku streaming device. The first time I installed a Chromecast in the house, my Google Play functionality immediately disappeared from my Roku player. I was forced to use the YouTube app, but could only see movies I had purchased, no TV shows. Recently, I tried connecting the Chromecast to our new wifi. It said I needed to donload the Google Home app to change the wifi, so I did. From that point on, anytime I watch a podcast on Spotify, the video will not work. None of this is a problem on my phone, sitting in the same room, usung rhe same accounts on the same wifi. The common denominators here are me installing or updating something on my Google Chromecast and instantly having a major, negative change to my Roku streaming box. How is this legal? Why is Google allowed to attack my Roku player and disable functionality from other apps?

• 
  Lucas Soares (@lucasgsoares11) reported 43 minutes ago

  @F1Help @Roku @tvglobo This broadcast is becoming unbearable. The audio is out of sync, now there’s a random zoom that fixes nothing. Ever since it moved to Globo, it’s been nothing but headaches. The broadcast quality is terrible, and honestly I’m seriously considering stopping

• 
  A Shubert (@ashubert) reported 46 minutes ago

  @Ask_Spectrum @Roku funny the last rep I posed this to hadn't heard about this problem. My brother was going nuts & pressed every button & found out you guys moved it. It's now the 10 second rewind button. So never mind. But you can add this bit of knowledge to your repertoire.

• 
  Sarah with an h (@SarahDoesKC) reported 47 minutes ago

  This is a total first world problem, but I lose my mind that it takes 12 minutes and 85 clicks to finally get to the show I’m trying to watch and one accidental step of my dog to wind up on Roku Greatest Hits.

• 
  TimeToWatch (@WhatsMyLime) reported 50 minutes ago

  @Roku I need help creating an account can we message? I’m getting the TV today and it says I need an account can be free but when I hit continue nothing will work and yes, I know how to do that

• 
  Samantha (@Samanthawood2k) reported 50 minutes ago

  @roku please fix screen settings! The F1 app is zoomed in. I’m missing so much information. Tried many different fixes. #roku #screensize #issues

• 
  Michael Brand (@michaelbrandorg) reported 53 minutes ago

  @hbomaxhelp On @roku, can't get MTL-CAR hockey game. Erroneous message, "Event has ended". Have a fix?

• 
  Alex Spicola (@AlexSpicola) reported 54 minutes ago

  @RokuSupport @Roku HELP!!! - My subscription support ticket (#13949322) was escalated but I haven’t received any updates. Can someone please check the status and advise on next steps?

• 
  Jim Golis (@jimgolis) reported 55 minutes ago

  @hulu_support @Ann_Elyse Not having any issues with Roku Channel, Pluto TV, Peacock, Tubi, freevee, etc. Just checked with a friend who has YouTube TV. No issues there. Might be time to switch.

• 
  Matt Pierce (@MattPierceblog) reported 55 minutes ago

  This entire @F1 and @Apple agreement has been fine broadcast wise but it's this entire bullshit around it being forced into another subscription, lagging latency when using a smart TV, and crap. Just give me my F1 app on @Roku with a single sign in and one reasonable subscription

• 
  austin bb (@popespeed) reported 1 hour ago

  @Sling on @Roku Sling channels with scoreboard inset (e.g. ESPN), the Roku "*" function button does not work (to bring up menu to adjust brightness/other settings). Have to exit to a different channel before I can adjust settings. Is there a fix (or way to disable scoreboards)?

• 
  snow hamas (@inkredableXR) reported 1 hour ago

  get my HBO app to work or send me a new tv @RokuSupport @Roku