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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
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Sign in (30%)
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Playback Issues (25%)
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Crashing (24%)
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Buffering (19%)
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Video Quality (2%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas |
Sign in | |
| Jamestown |
Sign in | |
| Buda |
Playback Issues | |
| Birmingham |
Sign in | |
| Chester |
Crashing | |
| Grand Rapids |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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MelTX
(@TxRESIST) reported
@thomaskaine5 I think Bill Maher said it best. "Not everyone can get MSNBC." Meanwhile, perusing Roku and other more affordable media outlets, I see a LOT of "free TV" including the likes of "Fox" & "Newsmax" garbage, but NO MSNBC. It's a serious problem. MSNBC needs to stand up & offer!
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Nick
(@Dr_VonDoom) reported
@CultMovieNtwork It’s a scam. Don’t do it. They do not provide any support or answer. Roku doesn’t work. They can’t get new distributors because the email they provide gets kicked back and doesn’t exist. Stay away from this channel. There is better out there that care.
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CryptoG20
(@CryptoG20) reported
@TowWife8920 @discoveryplus Yes! Happening on all shows. Even restarted our Roku. No other apps do this. Hopefully @discoveryplus will fix the random pausing/freezing.
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prince campbell
(@chartreuseb) reported
The @Roku @hbomax app could use some work.
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💖 Missy
(@Missy1607) reported
@Ask_Spectrum app on roku no longer works, wants me to sign in today, not helpful since there is no upper case option to type in password to log into account.
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Ryan 'Reat' Eaton
(@Reaton1984) reported
@Roku I own a Roku Ultra model 4660R I bought in 2017. When I plug in the headphones, the Roku sound either doesn't work, the Roku freezes, and/or resets itself. I can't seem to find a remote replacement that has a headphone jack included.
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David "Bear Feeder" Pollak🐈
(@dpp) reported
from
San Francisco, California
@engineering_bae I had a problem like that with my roku... I had to get an 18gbps hdmi cable... also, sorry if I’m problem solving... feel free to tell me to stfu...
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Nick
(@Dr_VonDoom) reported
@PopHorrorNews @CultMovieNtwork @twistedtori87 Are you serious? They do not answer any tweets. They have no customer service. There roku instructions do not work. Their email for new distributors gets kicked back. This channel is a scam. I paid for an annual subscription and no support.
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Dededede
(@Raigurren) reported
@ChibiReviews Had issues forever with em, mainly on my roku TV :/.
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Nick
(@Dr_VonDoom) reported
@CultMovieNtwork Is this a real business? You don’t answer tweets. You have no customer service. Your roku instructions do not work. Your distribution email gets kicked back and does not exist. You give no refunds and apparently no ***
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GiaPug
(@huxleycares) reported
@thehighsign Yes, but the WORST are Roku remotes. So tiny and couch cushion slippable. Why did they make them so small?
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Jason Whiting
(@WhitingJasonP) reported
@SnazzyQ It is a terrible remote and lacks the obvious feature, considering its diminutive size, to be able to signal it with a button press on the main unit. I have that on my Roku. I don't know how I'd survive without it and having kids.
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Orange Joe (Actual Name Redacted)
(@Iguessimdem0ns) reported
@YouTube why can't I view videos in my created playlists or my watch later passed number 20? Only the first 20 appear in all of them. Is it an iOS app bug? Issue with YouTube premium subscribers? They all load in Safari but not in iOS or Roku TV app, any info would be great.
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Openly Black Kebs
(@Kebo_Slice) reported
@SoulBrother_89 I had the same issue. I even realized that I didn’t see the end of the season 1 finale. If you’re using Roku, Hulu tweeted me saying that it’s a glitch that they’re working on.
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Shad
(@shad427) reported
@beanmace @NBA You've probably heard this before. But @HeheStreams is pretty amazing. It's like 90 bucks with a referral code and I've had zero problems with it. They even have a Roku app that works great.
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FilmFan
(@morenol_1990) reported
@MarvelAAge @THR I do think they can gain more subscribers I think the main issue is the leadership behind HBO Max. For months they weren't available on Roku and Amazon which are important for gaining subscribers, they need to replace whoever is running HBO Max.
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Patdees72
(@patstock1972) reported
@joealertz I have made a couple small plays with your picks - my problem is my money has been ******* due to a roku short that I did when price was $300 - up from $70 - as it went up that hurt my money to invest. im grateful for your skillz.
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Neel Bhatt
(@_Neelsreeldeel) reported
@OliOnRye Not as far as I know. They have a deal with Roku to put it on there so maybe if it gets rolled out elsewhere that's where we can see it but it's on America at the moment. Problem with WW84 is it is £16 just to rent. Far too expensive if that is the price for each of these films
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Caelan
(@CaelanV) reported
I don't mind DRM, but when I have to deal with it under normal operation, there's a problem. Our new roku has been giving me a purple screen on basically every video, and it only goes away after a reboot. Sources point to HDCP being behind this issue. I ******* hate big companies
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❤💄❣️𝕋reeena❣️💄❤
(@GlossNBlush) reported
from
Pine Hills, Florida
@TeamYouTube The only way I can leave feedback is to open the app on Roku. The app will not open. I try to open the app and it causes the Roku to shut down and restart. All other apps work just fine. It is only the YouTube app that causes this.
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Orange Joe (Actual Name Redacted)
(@Iguessimdem0ns) reported
@TeamYouTube Uninstalled on iPad, iPhone & Roku and reinstalled, none of those worked to fix issue, it may be on your end
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❤💄❣️𝕋reeena❣️💄❤
(@GlossNBlush) reported
from
Pine Hills, Florida
@RokuSupport @JLinnick @YouTube app keeps crashing my roku as well. All other apps work just fine.
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Matt
(@MatthewQuinones) reported
Please fix the crappy slow @hbomax app on roku
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Joe Estep
(@JoeEstep5) reported
@Xfinity when will you be fixing the issue w/Roku Stream app that makes me "subscribe" to channels I already pay for? Based on internet search this is the 3rd time this happened in last 2 years. You should know how to fix it by now. Going on 36 hours since first reported.
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Clay Lancaster
(@LancasterPhotog) reported
@Roku ...what happened? Suddenly, if I let a video go to screen saver mode, it resets me to your main menu when I try to resume what I’m watching. That wasn’t an issue for the last almost 10 years.
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❤💄❣️𝕋reeena❣️💄❤
(@GlossNBlush) reported
from
Pine Hills, Florida
@YouTube app is STILL not launching on @Roku can someone help me since no one at @TeamYouTube seems to know how to fix this issue.
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Chris Granholm Jr
(@SunCityCDG) reported
@TeamYouTube The Roku freezes up, either on the Home Screen or the screen will go black; this occurs when I try to start up the YouTube app. And yes, I have tried removing the app, restarting the Roku and reinstalling the app, only for the same thing to occur. Thanks for any help.
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Kat
(@KatrinaTSS) reported
@Roku how come I called customer support to help set up my roku and after they acknowledged 3 times it was free customer service they then charged me $75?
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Katherine Shayne
(@KatherineShayne) reported
from
Athens, Georgia
@googlenest It did work before. There was a notification from Sundance that they were now offering full casting/streaming services (Roku, Apple TV, Chromecast, etc.) then it stopped working. Looks like we have the last’s firmware as well.
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Ren Settle 🇺🇸
(@RenSettle) reported
@frfrankpavone Your vote choices are not working for me but, yes, I use Roku all the time.