Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (27%)
• Buffering (26%)
• Crashing (23%)
• Playback Issues (18%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Elizabethton	Playback Issues	2 hours ago
Sturtevant	Playback Issues	7 hours ago
Corona	Crashing	3 days ago
Williamstown	Buffering	4 days ago
Dover	Crashing	4 days ago
Conceição do Jacuípe	Buffering	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  William Hurst (@William45811350) reported 7 seconds ago

  @TCL_Global I will never buy one of your products every again because of the garbage @Roku does. i should not need to connect to the Internet to make changes on my TV. Absolutely terrible. I paid $1000 for my TV, I should have comple control of it. Never again.

• 
  Samantha (@Samanthawood2k) reported 4 minutes ago

  @Roku Yes I have, but it didn’t work.

• 
  Salt Bae of the ******* (@thisiskenzo_) reported 6 minutes ago

  Aight im tired of tweeting about this. @Crunchyroll @Roku YALL HAVE ONE WEEK TO FIX THIS ROKU APP BEFORE I PERMANENTLY END MY SUBSCRIPTION

• 
  Faithful Gaming (@ColshopS) reported 9 minutes ago

  Hey @Roku update your TVs. My Roku TCL TV has been consistently having issues displaying anything connected to an HDMI port!

• 
  Ask Spectrum (@Ask_Spectrum) reported 10 minutes ago

  @Xavier__Gregory @Roku I'm sorry for the trouble with our TV app. I'm not aware of any changes that should cause that to stop working, but if you will please DM us we will be happy to investigate further. - William

• 
  Richie (@RichiePuregains) reported 11 minutes ago

  Don’t ever buy @Roku theyre making junk that’s overpriced significantly. Every tv I have their POS products to use for @GetSpectrum has problems. By problems I mean everything they have including the most basic functions frequently do not work.

• 
  Watermelon Sugar (Bisan's version) (@HippieChic82) reported 12 minutes ago

  Never mind a 3 hour #SmackDown whatever is going on with @verizon or my @Roku TV. I can't get rid of this damn playback error. I even did a whole damn factory reset to my TV and still getting error code PLYB_122 for over a month. My TV is BARELY 5 years old.

• 
  [a case of the blog] (@acaseofthetwit) reported 13 minutes ago

  I normally love my @Roku — I have one for each TV! — but my living room one has been a real issue. The remote randomly stopped working and the device itself now reboots itself multiple times a day (often in the middle of viewing something). Very annoying.

• 
  redheadgrl🍂 (@redheadgrl04) reported 14 minutes ago

  Let’s see if @Hulu will actually work today. I dunno if it’s on their end or @Roku but all week I’ve had problems.

• 
  Born Free Pronoun-free 🇺🇸 (@SLnat) reported 16 minutes ago

  @Roku you’ve got to do something about your remote control design. It’s terrible! The buttons don’t depress well, they roll and often require pressing multiple times to make a selection. Take a page off Xumo, Apple TV or FireTV. Redesign your remote!!

• 
  Kickball Legend (@DrinkyUncle) reported 17 minutes ago

  @MSNOWNews your channel on @Roku has not worked in two weeks. Every other channel works fine. It’s you. Maybe you can fix that ****?

• 
  Brent Stewart (@BrentStewart17) reported 18 minutes ago

  @Roku where are you with fixing the issues with @MLBTV? I can’t even watch the @cubs game tonight.

• 
  The Mosquito (@URNTRBL) reported 20 minutes ago

  I have no pictures on any @NBCSports @nba on my @Roku right now. All other apps work!

• 
  A Shubert (@ashubert) reported 22 minutes ago

  @YouTube @RokuSupport @Roku Also when watching YouTube and listening on private listening the controls on the iPhone app don't work either. You can't pause a video replay a video backspace you can't exit nothing you can see your finger moving on the pad but it doesn't do anything. Only w YT

• 
  Nic (@LilNic000) reported 25 minutes ago

  Hey @DisneyPlus, why are subtitles not working today? First, I tried this week's episode of #OnlyMurders, then I tried the first episode of series 2 of #HighPotential, and neither had any subtitles. I'm in the UK and using a @Roku stick to stream. #Accessibility

• 
  SpecialAgentUtah (@RoscoP16170801) reported 29 minutes ago

  @Roku Fix your ****!! Can’t watch a fn thing on your pos, can’t talk to anyone. Sick of your fn **** products. **** you

• 
  Alex Spicola (@AlexSpicola) reported 33 minutes ago

  @RokuSupport @Roku HELP!!! - My subscription support ticket (#13949322) was escalated but I haven’t received any updates. Can someone please check the status and advise on next steps?

• 
  Alan Hartland (@harty2you) reported 36 minutes ago

  @Roku well done , my HD Streaming stick is now getting BBC iPlayer that has been unavailable for the past few days. Obviously a major Tech problem.

• 
  ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported 37 minutes ago

  @roku What is wrong with your VIAPLAY app? It works fine on my Fire TV. FIX it, or cancel and refund my money. DM for details.

• 
  austin bb (@popespeed) reported 37 minutes ago

  @Sling on @Roku Sling channels with scoreboard inset (e.g. ESPN), the Roku "*" function button does not work (to bring up menu to adjust brightness/other settings). Have to exit to a different channel before I can adjust settings. Is there a fix (or way to disable scoreboards)?

• 
  scottycatt (@scottycatt) reported 42 minutes ago

  @Roku @TheRokuChannel Just had the worst customer service experience with ROKU. Dealt with 6-7 different reps. Each one telling a different story of why my purchased subscriptions wouldn’t work. Ranged from uninformed to just plain lazy & uninterested in helping. NEVER AGAIN!

• 
  Eric ✝️🇺🇸 (@EKershner) reported 45 minutes ago

  Hey @Roku. I had a device apparently fail. Bought a new streaming stick and there was nothing wrong with the device. Now I am thinking this is a "you" issue. Currently, I am unable to add the new device. In addition, I am able to log into my account via the Web but not the Android app.

• 
  Michael Brand (@michaelbrandorg) reported 46 minutes ago

  @hbomaxhelp On @roku, can't get MTL-CAR hockey game. Erroneous message, "Event has ended". Have a fix?

• 
  Stratosfear Tully 🇺🇸🏳️‍🌈 (@tullyfur) reported 47 minutes ago

  I'll NEVER buy another @Roku TV. Mom's is 8 years old and it was fine. Turn it on, it had all her channel numbers on antenna. Recently it's "updated" with no channel numbers, no way to just have antenna channels, and she wants to replace it because it's "broken". Garbage product.

• 
  April (@MsWolfe8) reported 50 minutes ago

  @Roku Idk what is going on with this stupid TV ive only had a year! But I come home and all my streaming apps are gone and when I add them back Its giving me a error message!!!!!!! Never again

• 
  John Tanner (@Lordofdeath14Xb) reported 53 minutes ago

  @Roku hey guys if you could fix your ******* app every time when I'm listening to music on my phone through the app it disconnects so how about you guys get off your *** and fix the ******* app thank you.

• 
  Robby Thomas (@RobbyThomas2525) reported 53 minutes ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  Roger Pollard (@RogerChrista) reported 58 minutes ago

  @hulu_support I have 1G internet using a @Roku Ultra. It’s not an internet or device issue. Like I said, it’s ONLY on this channel and ONLY for games, not regular programming.

• 
  Rodrigo Torres Muñoz (@rodritorres_81) reported 58 minutes ago

  @DisneyPlus I'm havig this issue several times now, I't started with @Roku devices and @Roku Tv's at home saying we were not in the same household that I should update my household, so I logged off from all devices, nothing same problem 1/2

• 
  Ken Brown (@Ken_Brown_FL) reported 59 minutes ago

  Hey @hulu_support I am unable to log In and your chat folks actually hung up on me. I have not moved yet your app says I have. I do not have this issue with any other app on @Roku . #customerservicefail