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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
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Crashing (28%)
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Sign in (28%)
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Buffering (20%)
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Playback Issues (20%)
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Video Quality (4%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jamestown |
Video Quality | |
| Roslyn |
Crashing | |
| Englewood |
Sign in | |
| Englewood |
Sign in | |
| Mesa |
Buffering | |
 Aubervilliers |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Chad Wittman
(@ChadWittman) reported
@selfawarehomer @Roku @Ask_Spectrum I just got a new one & tried it... no 🎲 for me. Let me know if you get it to work 🤞
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CBX DistorteD 🏳️🌈
(@cublexfox) reported
sick of work. just wanna play tetris battle 2p on the roku
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Gary Wilson
(@JudgeDredgen) reported
@Roku the worst TV ever do not buy, if you unplug the TV you need to re activate it all over again, the process is not user friendly and is lazy, fix your **** @roku
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J.E. Phillips
(@JEdyPhillips) reported
Today I have watched the #NFLonPrime on a Roku, a tablet and a PS4.. with the same quality as a regular game on TV.. so all those complaining should.. pay for better internet service, change providers or change equipment.. this time their whining is misdirected #SorryNotSorry
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Brian Christie
(@DJVANTEE) reported
@HBOMaxHelp Same as everyone else. Have a newer Roku 65”. Signal is strong, other movies work great, restarted WiFi, restarted TV and network settings, but movie is choppy. Can’t watch it. When will the update happen???
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Troy Rison
(@dieyuppiescum91) reported
@DougKyed I've had no issues whatsoever with video quality streaming on my Roku. Probably a lot depending on device, app version, and internet connection.
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Doris
(@starr_d) reported
@RokuSupport I'm having a terrible time with the HBO Max channel. Won't load properly and kicks me back to Roku home screen. Any suggestions?
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Ryan VanderYacht
(@VanderTweets) reported
@HBOMaxHelp Hi, I need help. I am trying to stream Wonder Woman 1984 through the app on my TCL Roku TV (TCL model 55R625). The sound is fine, but the picture seems to be skipping frames (very choppy). Can you help? Other programming on the app looks fine.
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Scott M. Colón
(@LoyalKingsFan80) reported
@richarddeitsch Watched the 4th quarter via Amazon Prime on my Roku TV, no issues whatsoever.
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Houiea Love
(@HouieaLOVE) reported
@AmazonHelp If it's not the janky remote, it's the unresponsiveness of the actual device. I unplugged it and plugged it in again to get that thang working in the first place. I do not have these problems with @Roku
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Dave Myron
(@dave_myron) reported
Damn... And then a privacy policy after that? Looks to be another four minutes of scrolling on @Roku. Fix it, @hbomax !
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MJHH
(@melys001) reported
@jdobbsrosa @AmazonHelp Just got off of the chat with Amazon, apparently only the latest Roku devices are supported. If yours is like mine and a few years old it won’t work.
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Daddy Always Loses
(@MunoStarchaser) reported
@hbomax is working poorly on our TCL Roku TV. WW84 looks like a video game running at too few frames per second. Tried the standard troubleshooting (update, restart, reinstall), and it didn’t help. Confirmed it is an HBO Max problem; Captain Marvel plays fine on Disney+.
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🎄🎅 Santa BradHound Claus! 🎅🎄
(@BradHound) reported
from
Everett, Massachusetts
Finally....I already set up my new Roku Ultra 2020. My old Roku Ultra is 4 years old cuz of slow process and old remote control "ok" button was not working. *Tosses an old one out* 👍🙌
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Abhi Muthiyan
(@abhivm) reported
Roku TV is having trouble streaming #WonderWoman1984 It took several minutes to start and now it has severe lagging @HBOMaxHelp Chromecast video is 480p!
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Matt Ankerich
(@mattankerich) reported
@hbomax We’ve spent the last 40 minutes trying to slowly enter a roku pass. Simply awful.
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Brian McKim
(@brianmckim) reported
@Scorpio1080 The Roku remote is pretty awful. Especially when it comes to controlling the volume. So the Roku remote app makes life much easier.
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Dan LeFebvre
(@danlefeb) reported
Why is it that @Netflix was one of the first major streaming services and they seem to be the only one that still requires typing out my full user/pass on Xbox, PS4, Roku, etc? Every other service has simplified sign in using my phone/computer using a code.
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Vishal Anand
(@VishalAnand) reported
from
Bellevue, Washington
@jasonkilar Great move removing movie release windows 👍 #WW84 First world problem - but audio was two channel instead of Dolby. TV, xfinity, roku all 4K. Lot of people complaining on interwebs.
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Tommy Lee
(@pikopoki) reported
@GalGadot The truth is @hbomax sucks and needs to fix their @Roku app so I can actually enjoy this movie
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Steven Rosenberg
(@axxll) reported
@HBOMaxHelp @DK_TheNextEp @hbomax Trying to watch #WonderWoman1984 Frame quality horrendous on ROKU. What’s the deal? Not ready for prime time?
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Augie Ray
(@augieray) reported
Sometimes devices work together in ways surprising & creepy. I was watching a movie on my TV via Chromecast/HBO app on my Android. I absentmindedly hit pause on my Roku remote, and it paused the movie, then automatically installed the HBO Max app on my Roku device. Weird.
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Chris Moroz
(@chrisaroz) reported
Just paid $15 for @hbomax on @Roku as the quality is so choppy it’s unwatchable.
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Josh Cochrane
(@joshcochrane) reported
@HBOMaxHelp @MovieCrazeYT Having the same trouble. TCL Roku TV with gigabit fiber.
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Chad Wittman
(@ChadWittman) reported
How does the above passage read? A new Roku can successfully download the Spectrum TV app if you signin with an account that already uses the app.
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C.A.R.
(@NiggsyIsABore) reported
@VimeoStaff Activation code for my Roku tv won't work, I've tried multiple times. It says "oops" and something about not enough information and to try again. So I can't log in and watch my Christmas concert. :(
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ElCheGueva
(@ElCheGuevaVerga) reported
@hbomax Using my roku device and the WW movie is not working!!
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Matt Thompson
(@MBThompson12) reported
Avoid @hbomax. Unwatchable on my @Roku device due to dropped frames and logging in on other devices as a workaround isn't working either since the apps won't accept my login information. Plus, I was charged a month's subscription despite trying to cancel 20 minutes later.
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ya like jazz? 😜 merry christmas
(@XxstarsxX5) reported
Someone help pls. Ok so if u have a Roku tv can u put google/chrome or safari or other search kind of sites on it???
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Jeremy Morong
(@MorongJeremy) reported
HBO Max has a lousy app, a lousy website, and doesn't work with Firestick or Roku. Otherwise, flawless.