Roku status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: sign in, crashing and playback issues.

Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 9, 12:40 PM EDT	0	0
Apr 9, 1:00 PM EDT	0	0
Apr 9, 1:20 PM EDT	0	0
Apr 9, 1:40 PM EDT	0	0
Apr 9, 2:00 PM EDT	0	0
Apr 9, 2:20 PM EDT	0	0
Apr 9, 2:40 PM EDT	0	0
Apr 9, 3:00 PM EDT	0	0
Apr 9, 3:20 PM EDT	0	0
Apr 9, 3:40 PM EDT	0	0
Apr 9, 4:00 PM EDT	0	0
Apr 9, 4:20 PM EDT	0	0
Apr 9, 4:40 PM EDT	0	0
Apr 9, 5:00 PM EDT	0	0
Apr 9, 5:20 PM EDT	0	0
Apr 9, 5:40 PM EDT	0	0
Apr 9, 6:00 PM EDT	0	0
Apr 9, 6:20 PM EDT	0	0
Apr 9, 6:40 PM EDT	0	0
Apr 9, 7:00 PM EDT	0	0
Apr 9, 7:20 PM EDT	0	0
Apr 9, 7:40 PM EDT	0	0
Apr 9, 8:00 PM EDT	0	0
Apr 9, 8:20 PM EDT	0	0
Apr 9, 8:40 PM EDT	0	0
Apr 9, 9:00 PM EDT	0	0
Apr 9, 9:20 PM EDT	0	0
Apr 9, 9:40 PM EDT	0	0
Apr 9, 10:00 PM EDT	0	0
Apr 9, 10:20 PM EDT	0	0
Apr 9, 10:40 PM EDT	0	0
Apr 9, 11:00 PM EDT	0	0
Apr 9, 11:20 PM EDT	0	0
Apr 9, 11:40 PM EDT	0	0
Apr 10, 12:00 AM EDT	0	0
Apr 10, 12:20 AM EDT	0	0
Apr 10, 12:40 AM EDT	0	0
Apr 10, 1:00 AM EDT	0	0
Apr 10, 1:20 AM EDT	0	0
Apr 10, 1:40 AM EDT	0	0
Apr 10, 2:00 AM EDT	0	0
Apr 10, 2:20 AM EDT	0	0
Apr 10, 2:40 AM EDT	0	0
Apr 10, 3:00 AM EDT	0	0
Apr 10, 3:20 AM EDT	0	0
Apr 10, 3:40 AM EDT	0	0
Apr 10, 4:00 AM EDT	0	0
Apr 10, 4:20 AM EDT	0	0
Apr 10, 4:40 AM EDT	0	0
Apr 10, 5:00 AM EDT	0	0
Apr 10, 5:20 AM EDT	0	0
Apr 10, 5:40 AM EDT	0	0
Apr 10, 6:00 AM EDT	0	0
Apr 10, 6:20 AM EDT	0	0
Apr 10, 6:40 AM EDT	0	0
Apr 10, 7:00 AM EDT	0	0
Apr 10, 7:20 AM EDT	0	0
Apr 10, 7:40 AM EDT	0	0
Apr 10, 8:00 AM EDT	0	0
Apr 10, 8:20 AM EDT	0	0
Apr 10, 8:40 AM EDT	0	0
Apr 10, 9:00 AM EDT	0	0
Apr 10, 9:20 AM EDT	0	0
Apr 10, 9:40 AM EDT	0	0
Apr 10, 10:00 AM EDT	0	0
Apr 10, 10:20 AM EDT	0	0
Apr 10, 10:40 AM EDT	0	0
Apr 10, 11:00 AM EDT	0	0
Apr 10, 11:20 AM EDT	0	0
Apr 10, 11:40 AM EDT	0	0
Apr 10, 12:00 PM EDT	0	0
Apr 10, 12:20 PM EDT	0	0
Apr 10, 12:40 PM EDT	0	0

April 10: Problems at Roku

Roku is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

Sign in (30%)
Crashing (29%)
Playback Issues (20%)
Buffering (16%)
Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Sidney	Video Quality	20 minutes ago
Chesterfield	Playback Issues	14 hours ago
Astor	Crashing	1 day ago
Portland	Sign in	2 days ago
Springfield	Sign in	2 days ago
Greenville	Buffering	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

Justlivingonearth (@Justlivingonea2) reported 1 minute ago
@Roku Roku refuses to let me login to my HBO Max account. Now HBO says email and password don’t look right. Yet when I use the Vizio remote, there’s no problem. 🤷🏼
🤔🤦‍♂️🤷‍♂️ (@TwittaElite) reported 2 minutes ago
Contacted @RokuSupport last week after their own service (@TheRokuChannel) stopped working properly. A week and a half later, it's still not working. So glad I don't have a subscription through the Roku Channel or I'd be upset.
MDV (michael delvecchio (@Mdvecchio1) reported 5 minutes ago
@Roku staying in a rental with a roku tv. Absolutely awful quality and user experience. This brand is toast lol what a piece of ****
Andy Hayes (@ahayes7) reported 11 minutes ago
Need help from @DisneyPlus and @Roku ! My 4 year old son was pushing buttons and now I’m getting charged $12.99 a month. Need help stopping and reversing this!
Shakingmyhead (@mitchroachmr2) reported 12 minutes ago
@paramountplus @ufc is not working on any @Roku devices. Works perfectly on my iPhone. Figure it out! I’ve completed all troubleshooting possibilities.
Jeremy Coles (@JeremyTColes) reported 12 minutes ago
@russ998 @Thrones_Facts I buy the cheapest Roku TV’s that Walmart/target sell in their respective sizes, and I did not have any issues seeing what was happening.
G.P. (@zerochill13) reported 13 minutes ago
Crunchyroll has the worst roku app ever. At this point they are better off not offering it at all
TtMarie (@mkeuplvr) reported 17 minutes ago
@paramountplus has the absolute worst customer service?I have ever seen in my life.I startED Paramount+ with the roku channel. They asked me for my debit card and started charging me two accounts and despite proof keeps saying nothing they can do! give me MY MONRY BACK!!!!
💫👁‍🗨JaxBeachLady222👁‍🗨😘 (@JaxBeachLady222) reported 18 minutes ago
@Mickultra12 @comcast @Xfinity I don't seem to have a problem with connecting but I have to unplug the Roku every day - then reactivate it and then plug it back in - Very strange. 🤔
Mets Police (@metspolice) reported 19 minutes ago
@TeamYouTube nothing broken. Just want to switch the player (Roku) to 1.25x and have it stay that way forever. Thanks!
Joe McIlvain (@mac_attack54) reported 20 minutes ago
Hey @Roku I’m in an Airbnb and you’re the most inconvenient thing on earth to login 12 times to everything. Don’t need help, just stating facts. You suck. Help your customers not be cheap and get actual cable, you’re extremely inconvenient
Catherine of Siena (@1catherinesiena) reported 20 minutes ago
What’s the problem @directv with logging into my account for my @Roku ? The login hasn’t changed as in password until you’ve stated otherwise in my several attempts to access through my Roku. Further makes no sense since other TV/Roku in household is ‘up’ right now.
Carly カーリー 🌙 (@ScoutCee) reported 23 minutes ago
@peacock seriously needs to fix their subtitle problem on @roku. The subtitles just drop off and stop. I tweeted about this years ago. Luckily I am not hard of hearing but for people are, they cant watch the movie/show!
Beckie Shorten (@beckie_bubs) reported 23 minutes ago
Hi @NetflixUK you charge me a fortune each month. But I can’t and haven’t been able to watch anything for 2 months cause the Roku app is broken. And it’s on multiple boxes
Skippy QSB (@Skippyqsb) reported 28 minutes ago
@Roku @TheRokuChannel Keep getting connection issue error and telling me to check my connection, then it dumps me back to main Roku menu. Connection is fine. I have no problems with other apps, just with Roku Channel. I have checked for updates and rebooted. Still getting error.
Ki (@Ki_fun_thoughts) reported 29 minutes ago
@Ask_Spectrum I noticed a bill for $115 MORE on my Spectrum. Turns out, without getting my permission, anyone can add TV services from their TV. Spectrum blamed @Roku - NOT Roku's fault! This is 100% Spectrum ALLOWING my credit card to be billed. Yo Spectrum, FIX IT!
BLU (Nikki) (@Blutiful_Me) reported 31 minutes ago
@Roku I need a human to talk to please and thank you. I’ve gone online and the app for help to no avail. Unable to Update Error 023.2 Wi-Fi & internet working fine
Al Horford Pacino (@alpacinogrunt) reported 31 minutes ago
@MLBTV FIX YOUR ******* ROKU APP. JESUS
alex_mayorga (@alex_mayorga) reported 40 minutes ago
@scast86 @GetflixAU Did they give you a fix or workaround perhaps? Our @Roku just says there's no network whatsoever.
Jam Pol (@JohnSamont7) reported 46 minutes ago
@Crunchyroll Please fix your **** on Roku. Why does my show keep playing even when I turn off my t.v? Also why can’t I skip intros and outros??? You know people just FF those sometimes right???
drewisgod6372 (@Andrew94722910) reported 46 minutes ago
Somebody help me find the Roku remote
Nicholas Helton (@RealtorNickH) reported 47 minutes ago
Anyone else have issues with @Roku remotes? 3rd time replacing it and now the one I bought in January is broken and they won't replace it either!
:) (@hayato_ataru) reported 48 minutes ago
@tatere @Crunchyroll I was just trying to share some ideas that could help out. It worked for other Roku users, so I thought it would improve your situation. I guess you’ll have to wait for Crunchyroll to make another update to fix your specific problems.
Marek Tyrpa @marekt@dotnet.social (@marekt) reported 51 minutes ago
@slinganswers Are you guys having issues with your Roku app? Two of my Roku devices updated the Sling app and now sling will not start. Just stuck on the red loading wheel.
Lmn (@lmn071966) reported 52 minutes ago
@Roku Please fix the live tv issues
Lmn (@lmn071966) reported 52 minutes ago
@Roku @AppleTV @TheRokuChannel No more subscriptions until you fix this live tv BS!
RyanS (@RyShan24) reported 53 minutes ago
@rumblevideo I have a brand new @Roku tv and can’t watch your podcasts on any speed but 1 fix that ****!
SynRen (@SynRen) reported 55 minutes ago
@Roku I brought a brand new Roku TV on 07/05/24, now it does not work. It has a black screen. I called Roku and did all the troubleshooting, and they said the hardware is dead. I think they should replace their defective product. Yet it says it should last 5 years minimum.
Melanie Morgan (@MelMMorgan1) reported 58 minutes ago
@fuboTV @Roku @AskAmex Amex, fuboTV and Roku will not cancel my subscription. They each say via bot chat that the other has to do it. But no one will. Can you just block payment? Or where/how can I get help to cancel my subscription?
✨imtamikalee ©™ (@imtamikalee) reported 59 minutes ago
This is such an inconvenience especially for the money I paid. I contacted customer service so assistance only to be rerouted to get tech help with a fee. I googled if this was normal and there are SO many complaints about TCL Roku tvs blackscreening!