Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (29%)
• Buffering (26%)
• Sign in (24%)
• Playback Issues (17%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Chicago	Playback Issues	3 hours ago
Rio de Janeiro	Sign in	22 hours ago
Canonsburg	Buffering	2 days ago
Brooklyn	Sign in	3 days ago
Slidell	Buffering	3 days ago
Houston	Buffering	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Keys (@MatthewKeysLive) reported 6 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  Lt. Broccoli - Parody 🥦 🇺🇸 🇺🇦 🇵🇸 (@Tommy2legs) reported 8 minutes ago

  @Roku fix everything about the new OS! I mean why is the only option on quick access to remove something!? Why can't they be moved? What the heck!?

• 
  Stella Sassier (@stella_sassier) reported 9 minutes ago

  @Roku for the love of GOD STOP CHANGING OUR HOME MENUS AND SETTINGS I did not need every single one of my tv input options forced into my app section with no way of removing them Your “help” is not appreciated

• 
  Mary (@Fogatmidnight) reported 9 minutes ago

  @Roku Ghaaa......What did u do?! Update bad! Please don't fix what is not broke. Let user decide! 2 nights in find organize LOCAL ANTENNA channels, renam lil tile, now it's GONE! 😱 Where is it? Want on home screen! Hisense Roku TV

• 
  Lonell Fletcher III (@iii_lonell) reported 9 minutes ago

  @Roku please fix your data on live tv. Several streams show NO DATA AVAILABLE. It’s frustrating not knowing what you’re watching or when something you might want to see is coming on. This problem didn’t exist before. Get the info back please. Thank you

• 
  SlowdownMemes (@PokeyTexan) reported 9 minutes ago

  @YouTube please fix the Jump Forward feature on your @Roku app. I don’t care whose end of the tech it’s on. I pay for three YT Premium, so that my kiddos don’t infect my feed or complain about what each other watch. I’ve told them “ give it a few days to patch it”. It’s been hell

• 
  Ken Hudson (@shareastronomy) reported 19 minutes ago

  I need to get off of @Roku here in the US. Changing the home page was the last straw. Any suggestions for an alternative? I could use some help.

• 
  **** Dracula (@stilltrynnadie) reported 22 minutes ago

  Low-key hate roku I hit the ok button multiple times nothing but if I so much as accidentally touch the guide button I get my YouTube video sent to the ******* backrooms @Roku fix your **** NOW

• 
  Hugh Jorgen (@hughjorgen921) reported 25 minutes ago

  @Roku I have purchased numerous Roku devices, but all were purchased as appliances, not applications or services… your new home screen is quite possibly the worst intrusion of all. You are either assuming to know how we use our appliances, or you are spying on us. @DOJFraudDiv

• 
  Sergio Olarte (@repeye) reported 28 minutes ago

  @RokuSupport @Roku paying for your home monitoring service but your Entry Sensors have been out of stock for TWO YEARS. Frontline support has no answers. I need an escalation manager to contact me about hardware availability. This is a security system, please help.

• 
  Brian🇺🇸 (@BRH1776) reported 28 minutes ago

  @Roku I’m trying to cancel my subscription to @AngelStudiosInc every time I try to, tells me I got no subscriptions with you. I got a few. Angel says I can’t cancel because I gotta go through yall. Help.

• 
  Arlene (@zfatcat2) reported 32 minutes ago

  @EarperMarine @Roku Are other people having the same problem? It's a Roku and/or TV programming issue that affects the apps running on it. Jeez...what a pain...I'm sure. 😳

• 
  John Joseph Bonforte (@BonforteJohn) reported 32 minutes ago

  @Roku Problems since the update: 1. Sound goes away for DVD player. 2. Sometimes DVD player will no longer play to TV. Restarting fixed it temporarily - until today. 3. Spontaneous resolution changes after a sleep timer is used. 4. Trouble communicating with cable box.

• 
  A Shubert (@ashubert) reported 34 minutes ago

  @roku @YouTube problem with private listening on iPhone app. If you get a call, or switch to IG for a minute, anything that requires sound, YouTube will pause and then when you close whatever that app is YouTube resumes but automatically restarts the video from the beginning.

• 
  Patsy Stone (@ItIsPatsyStone) reported 35 minutes ago

  @Roku You should be concentrating on making your site work. The app doesn't work & your website doesn't work either

• 
  Al Grendh (@algrendh) reported 35 minutes ago

  @Roku this hdcp error is fcking annoying. can't you fix this 💩??

• 
  1 (@dolphin4321) reported 36 minutes ago

  @Roku I've had a #Roku account for five plus years. Now I can't login/connect to My @amazonfiretv because of your ridiculous captcha and login failure. Ridiculous.

• 
  Sasha :) (@hldmydk) reported 36 minutes ago

  Since when is the Roku remote app behind a paywall? My remote is broken and I can’t turn down the volume or turn off the TV and I don’t wanna pay $8.99 like are yall crazy ? 🤨 @Roku

• 
  Andrew Staten (@AndrewStaten) reported 38 minutes ago

  @TCL_USA @Roku So, is there really no way to go back to the old home screen UI? I don't get why companies feel the need to change things that aren't broken. More often than not, they get worse with new UIs.

• 
  Reality Bites (@realitybites_11) reported 39 minutes ago

  @Roku @RokuSupport your product is becoming unusable. Constantly unpairing the remote after exiting an app.

• 
  Travel Diva Lisa (@4TravelDivaLisa) reported 39 minutes ago

  @Roku and @Tubi Therearesome diehard fans of Babylon 5 like me that are very disappointed that neither of you have this show in your line up. Please fix this ASAP!!!

• 
  A Howard🛩 (@ahoward7652) reported 40 minutes ago

  Don’t buy a @Roku TV. Support is terrible. TV worked perfectly for 30 days then starting have echo with optical and built speakers on. Did everything support told me to do no luck Now they ghosted me! All I want is to have it replaced.

• 
  Chris (Rained out RantCast) (@_RantCast) reported 43 minutes ago

  You do NOT need to sign in to a walmart account to use any roku tv.. @Roku should sue this dude... Now Vizio on the other hand

• 
  alex (@alexsears97) reported 45 minutes ago

  @Roku This new update is TERRIBLE. Half of my apps are gone from my Home Screen and it's such a pain to find them again. Fire whoever thought of this

• 
  UnfinishedOwl (@UnfinishedOwl) reported 47 minutes ago

  man, @Roku has absolutely destroyed my TV. almost totally unusable

• 
  cats collectibles tcg (@Catscollecttcg) reported 47 minutes ago

  @Roku PLEASE HELP 🫪🫪🫪

• 
  Doc Myers (@JDMyers77397139) reported 49 minutes ago

  I wish you two, @Roku and @Crunchyroll could work it out that I could watch my subscription when I'm away from home and my Roku t.v. Letting me watch on smartphone.

• 
  Nick Boonstra (@ARealBoon) reported 53 minutes ago

  @paramountplus @Roku @RokuSupport Paramount Plus support already told me they can't help, I just paid for a subscription and it won't connect

• 
  Keri Marie (@KeriMarie317366) reported 56 minutes ago

  @Chrisg19722015 @Roku It sucks! Don’t fix what’s not broken 😠. I agree 100% Chris!

• 
  Matthew Smith (@MattSmithFOX13) reported 56 minutes ago

  @KirkYuhnke @MatthewKeysLive @Roku Our dumb TV is 10+ years old — biggest issue we’ve ever had: a volume button is a little touchy. We’ve swapped out smart tech multiple times, always on sale. Likely saved us a crazy amount of $$$ in a decade-plus.