Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (28%)
• Crashing (28%)
• Sign in (23%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Denver	Playback Issues	7 hours ago
Walnut Creek	Crashing	4 days ago
Albert Lea	Playback Issues	4 days ago
Pittsburgh	Playback Issues	4 days ago
Pittsburgh	Crashing	4 days ago
Litchfield Park	Crashing	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian Richards 🕔 (@CptCracker) reported 55 seconds ago

  @thatoneguychaz @FOXSoccer @Roku Fox One is a hot mess. They seem to have blown it on capacity planning. A Grok survey of complaints confirms the issues are multi platform. Roku has a 100 million user base so they are going to get mentioned more than others, but it's cross platform. If there's something roku can do to help fix thst would be great though. The games on Fox over the air have worked just fine. This is when having a $40 Walmart antenna or even better a Tablo antenna tuner/dvr is helpful. The problem is they seem to have 37 games scheduled for streaming only.

• 
  Fletch will return in Avengers Doomsday (@IMFletcher2) reported 1 minute ago

  @BigKorn80 @Roku That doesn't work now.

• 
  dragon harpoon🕺 (@pissedpant) reported 2 minutes ago

  @Roku I saw him flattened on central Roku boulevard on my way home from work RIP

• 
  Mario Banda (@largemarge707) reported 4 minutes ago

  @Roku just got home from work, sat down to watch the game on Peacock. But guess what. Your stupid widget had the France Spain score displayed. One of the last few world cup matches left to watch and your stupid home screen ruined it for me🤬🤬🤬🤬

• 
  TucsonBlonde 🇺🇸💙🌊 (@TucsonBlonde) reported 12 minutes ago

  @Roku So about that redesign…how about you stop repopulating my Quick Access section with crap I don’t want/have after I’ve removed everything I don’t want or use? You’ve done it THREE TIMES NOW, and I don’t appreciate having my time wasted as I go back in and delete everything but my YouTube App, which is all that I use on this TV! section with yet more channels I have never used, and shoved YouTube back to the end, again. later. So how do I fix this PERMANENTLY? You can put whatever you want to after the YouTube app, but It’s MY interface, you give us the option to customize it, and while it’s not life ending to have to click several times to get to what took 2 clicks before, it’s very aggravating and I don’t appreciate the level of arrogance that a company displays when they undo the changes I made to shove stuff I don’t want down my throat. I’d appreciate a response, this is ludicrous. So please, help

• 
  Joe Kimray (@JoeKimray) reported 15 minutes ago

  Wow - this new @Roku Home Screen update they forced on everyone is one of the worst technology “upgrades” ever. Lost the ability to customize the Home Screen - and they added a lot of apps no one wants, that you can’t remove. Horrible decision - the customer is always last…

• 
  Mare Loch (@Mare_Loch) reported 15 minutes ago

  @Roku Hey! Fix your closed captioning! Doesn’t even work on your own commercial channels. You know, the channels that show commercials every two minutes? Do you hate the hearing impaired or what?

• 
  Sergio Olarte (@repeye) reported 18 minutes ago

  @RokuSupport @Roku paying for your home monitoring service but your Entry Sensors have been out of stock for TWO YEARS. Frontline support has no answers. I need an escalation manager to contact me about hardware availability. This is a security system, please help.

• 
  RaiderNeil (@Rdrneil) reported 19 minutes ago

  @Roku OK I have a Roku 4K stick and good Wi-Fi and a very good Samsung TV and I've had Disney Hulu ESPN now paid through Roku I started getting error 83 error 43 couldn't login on TV couldn't watch it deleted everything restarted updated no help from Disney so I canceled them

• 
  Tundrawalker⍟⍟ (@tundrawalker00) reported 23 minutes ago

  @TucsonBlonde @Roku Amen. If you can't find soccer without Roku's help, you need to be placed in assisted care.

• 
  FrancisCOM. (@fmarqueze) reported 24 minutes ago

  @roku now it turns out that if I don't have internet I can't watch broadcast TV. What a terrible system, I'll never buy a TV with Roku again.

• 
  George H Frost III (@ghfrost3) reported 25 minutes ago

  So I pay for a subscription on @Roku payment goes through they get the money. Subscription does not work. @Roku is good at taking the money but… that’s where their part ends taking the $$. **** doesn’t work and zero real support. You ******* suck and I’m going back to cable.

• 
  shareurmic (@shareurmic) reported 26 minutes ago

  @SomaKazima2 I’m ready to get rid of it anyway since the sound goes out a thousand times during a half hour show; and none of the ‘fixes’ work @Roku

• 
  phshbone (@phshbone) reported 27 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 29 minutes ago

  @LeetOffice @Roku Someone just posted this How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  The Diary Of A Social Gal (Stephanie Dolce) (@AxTheEx) reported 33 minutes ago

  @Roku how come I can’t create an account and I only have to sign in as a guest!? what kind of stupid set up is this?

• 
  Greg Spencer (@gspence1) reported 36 minutes ago

  @Roku had to sign into @AppleTV AGAIN. This is what I see. It’s the correct password. Only option is to exit out and do it again which gets me to same blank screen. It’s always Apple that I have issues with.

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 37 minutes ago

  @Roku @Ka_Le_Jo How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Bryan Wayne (@mrhappybw) reported 38 minutes ago

  It took until July for me to get this “New” Roku Home Screen and it is awful. And reading the comments since @Roku rolled it out seems it has been awful for a month now. A two year could have done better. Reverse this ****.

• 
  Heather D. ♿ (@EarperMarine) reported 39 minutes ago

  @zfatcat2 @Roku I have seen other people mention issues with captions. It's only happening when using Roku and it's the same across my various Roku apps. 🙃

• 
  Sanah (@sanahbequiet) reported 41 minutes ago

  Had to buy another Roku stick cause mines just randomly stop working like first it was my Roku tv now it’s the stick like Roku is the problem g I’m so irritated @Roku get y’all’s **** together

• 
  Deen Bowden (@deenbodeen) reported 44 minutes ago

  Hey @Hisense_USA @Roku, I bought a brand new 75" tv on july 5th and it's stuck in a boot loop out of the box. I've already tried every troubleshoot with support and emailed my receipt for escalation but now I'm being ghosted. Can someone actually help? Case # is S100002681

• 
  ky baby (@__kbolaydiggs__) reported 45 minutes ago

  @Roku might be the worst TV brand ever. Remotes never work, when you try to use a mobile remote it can never connect to the TV.. Let’s get it together.

• 
  Frog Salsa (@FrogSalsa7625) reported 47 minutes ago

  @Roku Dear Roku. Please fix the HDMI issue with Playstation 5! Ever since your new 'improvements', my TV shows a blank screen and repeated attempts cause it to crash and reboot. Also, I hate that I cannot control the way I want the home screen to appear the way it was before.

• 
  King Kev (@Eat_Drink_Smoke) reported 48 minutes ago

  @red_chem_lite @Roku Did you try the anti-nail biting pen I mentioned last time? LoL I'm just INSANELY curious if it would work...

• 
  Red Chem (@red_chem_lite) reported 54 minutes ago

  @SophiRene1 @Roku The dogs have Kongs with peanut butter and cheese, they have puzzles, they have toys and treats. They don’t touch the remote when we’re around. I put the remotes up when I’m done. This isn’t really a dog problem It’s a somebody else in my house doesn’t put the remote up problem.

• 
  Bob Rickert (@bobrickert) reported 55 minutes ago

  Taking out the remainder of my Amazon Fire Cube controllers @amazon I have 3 and I thought they would all work well. Tried one Roku Stick and it is a much better experience. Too much advertising and useless stuff on Fire Cube plus it never really worked that well with You Tube TV. @Roku

• 
  Kris G. (@Gundament) reported 58 minutes ago

  @Roku Hey can you guys fix a bug on your new Home Screen? When you click on the inputs from the home screen shortcuts, we are getting a green and blue lines all over the screen. But when we click the Inputs from the "Input List" tab, they work fine. Please fix in the next update.

• 
  Jerry Arnett (@arnettjerry66) reported 59 minutes ago

  @Roku Trying to get ahold of Support on Roku is impossible anymore They have a chat section that doesn't work when pressed, I canceled my trial offer and still get charged for a month's worth! I think I'm going to have to end Roku now

• 
  Jinxsyns (@Jinxsyns) reported 60 minutes ago

  So what absolute ******* retard at @Roku decided that when adding a remote THE ******* BACK, HOME, AND ******* APP BUTTONS DON'T BRING YOU BACK TO THE HOME SCREEN OH AND BEST PART IT DOESNT SAY THIS SO I SAT HERE HITTING EVERY ******* BUTTON BUT THE LEFT BUTTON TO GET IT TO WORK