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If you are having issues, please submit a report below.
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Problems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
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Sign in (31%)
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Crashing (24%)
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Buffering (23%)
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Playback Issues (19%)
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Video Quality (3%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
| Sign in | ||
| Playback Issues | ||
| Crashing | ||
| Buffering | ||
| Crashing | ||
| Sign in |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Holiday Inn Occupant last night
(@jmckiever) reported
@askparamount why green screen today trying to view movies using your app on Roku? Seems no fix. Only your app only movies?
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Nick F.
(@NuklearNik) reported
@askparamount I have a Roku 9101x Stream Bar. I have every major streaming service - Netflix, Prime Video, HBO max, AMC+, Hulu, Apple TV, Peacock, etc. They all work flawlessly. When I try to play content on Paramount + I get a green screen with audio. Can you help?
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Shelley the Radical Left Maniac
(@FreckledShelley) reported
@ojartist @RokuSupport Paramount seems to be the problem here. If I reset the Roku, I can use any other app. But if I use Paramount first, I can’t get anything to play.
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Anna Klein
(@kleinap) reported
@RokuSupport Forgot to also say that we had the same issue on 3 different Roku devices, but it works fine on the @ParamountPlus app on my Android device.
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shelby.
(@munchbrunch1) reported
@paramountplus Why don’t you fox your streaming issue on Roku
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Cathy
(@olivee4593) reported
Anybody having a Roku issue??? It won’t play any apps
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K Taylor
(@OPLive420) reported
@RokuSupport @shazamy I've been having the same issue all day and even tagged @roku about it on here and you don't bother to reach out. #SMDH
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Dave Rucinski
(@dbrucinski) reported
@askparamount Can't stream content on Roku get an error message when playback starts. Works ok on my phone.
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joacon
(@joeconr) reported
@munchbrunch1 @RokuSupport @paramountplus This is happening to a LOT of people. The problem lies with either ROKU or Paramount+ We aren’t ALL Idiots…it on YOUR end!
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Tee baby 💋
(@Teebabyy313) reported
@ceosonson And 1 Roku remote don’t work the all TVs because Roku TVs are combined with other companies now so don’t try it lol
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Allen D Warren, MSEd🇺🇲🇮🇪✌️
(@ADWarrenMSEd) reported
@paramountplus On ROKU P+ app. For @criminalminds audio plays...but no video. Only CM:E Other P+ shows work fine.
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Stephanie Bentzen
(@stephb_77) reported
It would be nice to be able to watch this week’s @NCISHawaiiCBS on @paramountplus with my @Roku but there is no picture, only sound. I went into other apps and they appeared to be working. I tried to reset and that didn’t help either. I’m disappointed since it’s the crossover.
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John Lock
(@jlock78) reported
@paramountplus the new episode of criminal minds has a green screen on my roku I’ve watched other shows and no problem
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Tim Connor
(@tim_connor64) reported
@Roku getting a green screen and garbled sound on 1923 and Tulsa King. Works as expected on old shows like Frazier. Unplugged the unit and plugged back in and that did not help. What can you do to fix this?
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Shoeshakalaka
(@imagine71) reported
@paramountplus what the hell is going on with the service. Constantly getting error occurred loading playback. Reset my roku still not working. FIX IT !!
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John with a J an O an H and an N 🐥🐤🥩👩💻
(@DerpDerp1000) reported
@tiacalenture If it has HDMI it should work with Roku. They support 1080P and that is what this set will support. That square thing lower down on the left of the lowest HDMI port is an ethernet port. For internet. But I'd stick with the Roku. Just try HDMI 1 and see what you get.
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Anna Klein
(@kleinap) reported
L@RokuSupport Forgot to also say that we had the same issue on 3 different Roku devices, but it works fine on the @ParamountPlus app on my Android device.
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David
(@lindy42497) reported
@Roku How does home town radio work without cable?
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brooks sterritt
(@brksstrrtt) reported
Big Trouble in Roku City
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🦋ℓυνу🦋
(@Luvy_2U) reported
@tiacalenture @DerpDerp1000 As another said, a Roku Stick or FireStick are very inexpensive and work well!
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Wild Bill Wellman
(@WildBillWellman) reported
Is there any app that allows you to control someone else's Firestick or Roku from a great distance/over the internet? Would be nice to help my octogenarian parents navigate streaming sites.
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IAMWhiteice
(@Whiteicedmstech) reported
@netflix Having a problem with your services on my TLC TV with baked in Roku. When i start a show, it runs for about 5-7 seconds and then just stops and kicks me out, back to the Roku homepage screen. I've tried multiple shows and it does it on everyone. No issues on amazonstk
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Eleni (she/her)
(@26_Eleni) reported
So apparently it's broken on Roku but it works on my phone
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Jon Michael Borbone
(@shazamy) reported
@OPLive420 @RokuSupport @Roku Don’t worry, they just told me to reinstall the app and restart my Roku. Didn’t work
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Bryan
(@bryankelly_) reported
@thechief0001 @YeaDOM18 @ESPNPlusHelp It’s working on my Roku and browser, not working on my fire stick TV. It’s as if it thinks my Firestick is in located in NY area. I see fans of other teams are having issues
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Aaron Hanson
(@AaronHa13155419) reported
@RokuSupport @shazamy I am having a problem with all channels as well on my Roku. None of them will stream.
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JS
(@petey42080) reported
WTF @Roku!!!! I get an error on every app or get audio and no video!!! Guess I'm going back 2 the times of radio and no tv!! @rokusupport
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Gary Hopkins
(@TheGazulator) reported
Anyone migrated from @BritBoxHelpUK to @ITVX and having issues with the itvx app on Roku? Every time an episode ends it exits all the way to Roku homepage. I assume it’s a bug/crashing. There’s no resume watching feature either so it’s a faff getting back to where you were.
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John with a J an O an H and an N 🐥🐤🥩👩💻
(@DerpDerp1000) reported
@tiacalenture The Roku LE HD (just a box that plugs in to the TV) is like $30 on Amazon. That would work for the big TV.
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Brooke Bayse
(@btbayse25) reported
@RokuSupport we are struggling to see any video and hear any sound on any apps we have on our Roku. Any suggestions to help us? We’ve tried shutting it off, restarting it, and even restarting our internet. Please help!