Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (32%)
• Sign in (25%)
• Crashing (23%)
• Playback Issues (16%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Fort Washington	Sign in	1 day ago
Evans	Sign in	2 days ago
Rio de Janeiro	Sign in	2 days ago
Pittsburgh	Sign in	2 days ago
Saint George	Video Quality	3 days ago
Green Bay	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🌪Jeff Schipull🦌 (@ojkoj) reported 38 seconds ago

  @Roku my hdmi ports are being fucky. Please update your software to fix the issue. Its on multiple tvs.

• 
  Eric ✝️🇺🇸 (@EKershner) reported 2 minutes ago

  Hey @Roku. I had a device apparently fail. Bought a new streaming stick and there was nothing wrong with the device. Now I am thinking this is a "you" issue. Currently, I am unable to add the new device. In addition, I am able to log into my account via the Web but not the Android app.

• 
  Mare Loch (@Mare_Loch) reported 3 minutes ago

  @Roku Hey! Fix your closed captioning! Doesn’t even work on your own commercial channels. You know, the channels that show commercials every two minutes? Do you hate the hearing impaired or what?

• 
  Matthew Keys (@MatthewKeysLive) reported 5 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  Sergio Olarte (@repeye) reported 8 minutes ago

  @RokuSupport @Roku paying for your home monitoring service but your Entry Sensors have been out of stock for TWO YEARS. Frontline support has no answers. I need an escalation manager to contact me about hardware availability. This is a security system, please help.

• 
  Alex (@undeadunion78) reported 10 minutes ago

  @Roku This is awful. Please let me revert back to the old home screen. I've praised my Roku tv and from here on out no more praise will be had.

• 
  Deen Bowden (@deenbodeen) reported 10 minutes ago

  Hey @Hisense_USA @Roku, I bought a brand new 75" tv on july 5th and it's stuck in a boot loop out of the box. I've already tried every troubleshoot with support and emailed my receipt for escalation but now I'm being ghosted. Can someone actually help? Case # is S100002681

• 
  Hugh Jorgen (@hughjorgen921) reported 13 minutes ago

  @Roku I have purchased numerous Roku devices, but all were purchased as appliances, not applications or services… your new home screen is quite possibly the worst intrusion of all. You are either assuming to know how we use our appliances, or you are spying on us. @DOJFraudDiv

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 16 minutes ago

  @TucsonBlonde @Roku How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Heather O'Brien✍️ (@RealHeatherOB) reported 18 minutes ago

  I have no idea what anyone else thinks, but @Roku's new Home Screen adds are awful!! There is NO way to remove the adds. All they do is clutter up the screen. I've used Roku for over a decade. Bought several, including for others - just loved them. Now? They're so annoying, I may need to find an alternative. It's just not for me. And they don't even let me "hide" them. Not cool. I neither need nor want all this junk.

• 
  Morticia (@Morticia121212) reported 19 minutes ago

  @tacooghost @Roku I've seen where others have watched the episode already. I was thinking it was a problem with the subscription through Roku TV that was the problem.

• 
  Smigman (@Smigman1) reported 19 minutes ago

  @Roku ROKU got rid of their community support forum. Their TVs are now like the rest. When buying my next one, it will be which one has my apps and which one has the best price and picture quality. The support forum was a huge plus. Goodbye Roku.

• 
  not reida ✨ (@NotReida) reported 26 minutes ago

  @Roku the new update on the Roku tv is the worst **** I’ve ever seen and I hate you

• 
  court (@allherdanger) reported 26 minutes ago

  @Roku I did a system restart this evening and it seems to have fixed the problem! 🫶🏻

• 
  The Diary Of A Social Gal (Stephanie Dolce) (@AxTheEx) reported 32 minutes ago

  @Roku how come I can’t create an account and I only have to sign in as a guest!? what kind of stupid set up is this?

• 
  Niitefalls (@Niitefalls) reported 42 minutes ago

  @Roku AI bot trying to fix problems. lol

• 
  All Late Models (@AllLateModels) reported 43 minutes ago

  I’m getting an error code for @FloRacing on the @Roku app. Anybody else having problems??

• 
  Maureen Imrie (@maureenmcmahon8) reported 46 minutes ago

  @Roku I hate it and will replace and purchase a non Rolu. New screen is awful!

• 
  Ryan Paredez (@RyanParedez) reported 48 minutes ago

  @foxone @Roku the foxone app runs bad on the roku. Constant errors. Error:PL--28

• 
  Bryan Wayne (@mrhappybw) reported 48 minutes ago

  It took until July for me to get this “New” Roku Home Screen and it is awful. And reading the comments since @Roku rolled it out seems it has been awful for a month now. A two year could have done better. Reverse this ****.

• 
  Kaiju Cowboy (@GojiraOmega) reported 50 minutes ago

  @Roku @RokuSupport Awful... Absolutely god-awful

• 
  phshbone (@phshbone) reported 51 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv

• 
  Jinxsyns (@Jinxsyns) reported 52 minutes ago

  This is why I'm so pissed at @Roku and one of the examples i gave in my posts another multi billion dollar company that somehow can't get a website to work right yet has millions in testing hardware or at least millions available to test the site before rollout but thats too hard

• 
  Missouri_Gamer (@ultramantis7) reported 52 minutes ago

  @Roku FoxOne on the Roku Channel does not work; Fox apparently cannot stream the games to Roku. It isn't Roku's fault, but why am I paying $20 a month?

• 
  Brian Richards 🕔 (@CptCracker) reported 56 minutes ago

  @thatoneguychaz @FOXSoccer @Roku Fox One is a hot mess. They seem to have blown it on capacity planning. A Grok survey of complaints confirms the issues are multi platform. Roku has a 100 million user base so they are going to get mentioned more than others, but it's cross platform. If there's something roku can do to help fix thst would be great though. The games on Fox over the air have worked just fine. This is when having a $40 Walmart antenna or even better a Tablo antenna tuner/dvr is helpful. The problem is they seem to have 37 games scheduled for streaming only.

• 
  🎣 (@SpangleAngler) reported 56 minutes ago

  @Roku To @YouTube - can you tell us how to fix this glitch please

• 
  RaiderNeil (@Rdrneil) reported 58 minutes ago

  @Roku OK I have a Roku 4K stick and good Wi-Fi and a very good Samsung TV and I've had Disney Hulu ESPN now paid through Roku I started getting error 83 error 43 couldn't login on TV couldn't watch it deleted everything restarted updated no help from Disney so I canceled them

• 
  Lee 🇺🇸 (@redneckleeusmc) reported 59 minutes ago

  @Roku @mohzam1997 Roll it back. Its awful.

• 
  Hammer Hains, The Fud Dude (@HammerHeadcases) reported 59 minutes ago

  @Roku @Country2018gal We've had the same issue recently.

• 
  Bryan Wayne (@mrhappybw) reported 60 minutes ago

  So @Roku just not going to address the issue they cause on the TCL and I assuming other TV’s with that horrible update or fix it? I am tired of having to reset things to get i to recognize the HDMI ports or them not be corrupted every day since.