Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (29%)
• Buffering (28%)
• Sign in (23%)
• Playback Issues (16%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Yuma	Crashing	7 hours ago
Morro Bay	Crashing	7 hours ago
Quixeramobim	Playback Issues	8 hours ago
Gilbert	Sign in	8 hours ago
Phoenix	Crashing	11 hours ago
Township of Evan	Playback Issues	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meghan S (@DrMeghanS) reported 5 minutes ago

  @red_chem_lite @Roku My yorkie used to chew and we got bitters spray. That helped her a lot. Now she only chews on her toys. My other dog the bitters spray didn’t work as well but he eventually grew out of the chewing phase after a year or two. Maybe try the bitters spray on the remote cover?

• 
  Isabella Valentine (@PrismaticOwl) reported 8 minutes ago

  I generally just let the @Roku screensavers scroll while I do other stuff, but I think it got an update recently because the Roku City screensaver just flat does not work anymore. It's a black screen. Back button doesn't work. Gotta use the Home button to return to the menu.

• 
  Vakom Sunrunner (@VakomSunrunner) reported 12 minutes ago

  @Roku @RokuSupport Couldn't figure out where to report this but the episode order for The Transformers (1984) series is massively out of order. Not only are episodes not in the official chronological order, you've got season 2 episodes in season 1 and such. Please fix this.

• 
  whipofcords (@whipofcords) reported 13 minutes ago

  @TCL_USA @Roku these new updates suck! Fix it!!, now my tv just shuts off, when ever it wants!

• 
  HockeyDad2A&Z (@HockeyDad2AandZ) reported 15 minutes ago

  Hey @Roku, no one asked you to do up the home screen. I used to be able to have HDMI 1 and 2 in the top row and now I have to go into the inputs to select them. That's stupid bullshit. I want my old home screen back. Not this fkng mess. Fix this.

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 15 minutes ago

  @LeetOffice @Roku Someone just posted this How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Andrew Staten (@AndrewStaten) reported 16 minutes ago

  @TCL_USA @Roku So, is there really no way to go back to the old home screen UI? I don't get why companies feel the need to change things that aren't broken. More often than not, they get worse with new UIs.

• 
  Duchess of Phelps (@MrsRedRage) reported 18 minutes ago

  @Roku your AI generated commercials are awful.

• 
  cfMC FEROX (@cfmceroz1) reported 18 minutes ago

  hey ******** @roku think you can fix this or what? @TheRokuChannel morons

• 
  Mare Loch (@Mare_Loch) reported 23 minutes ago

  @Roku Hey! Fix your closed captioning! Doesn’t even work on your own commercial channels. You know, the channels that show commercials every two minutes? Do you hate the hearing impaired or what?

• 
  Zero Jehuty (@Zero_Jehuty) reported 26 minutes ago

  @Roku Who do I need to contact about an issue with a commercial on your service? My mother saw an ad for a assistance card, and since she did that, she has been getting non stop spam calls meaning a commercial on YOUR service sold her phone number.

• 
  Sasha :) (@hldmydk) reported 26 minutes ago

  Since when is the Roku remote app behind a paywall? My remote is broken and I can’t turn down the volume or turn off the TV and I don’t wanna pay $8.99 like are yall crazy ? 🤨 @Roku

• 
  Woman Outside The Matrix (@CyberRodeoGal) reported 31 minutes ago

  @downdetector around 20 aps not working on @Roku that’s just my personal ones. :/

• 
  Mike Bryant (@djmikebryant) reported 37 minutes ago

  @Roku please bring back the other Home Screen. This new one is awful. Thanks

• 
  Bryan Wayne (@mrhappybw) reported 38 minutes ago

  @BrianKemm @Roku Mine is the hdmi ports are corrupted and it is for sure on them as I tried different cable even used a different TV and no issue. If I unplug cables and do an audio/visual reset it will “fix” it for a day then it comes back. It is listed as known issue since update.

• 
  Doc Myers (@JDMyers77397139) reported 40 minutes ago

  I wish you two, @Roku and @Crunchyroll could work it out that I could watch my subscription when I'm away from home and my Roku t.v. Letting me watch on smartphone.

• 
  Lee 🇺🇸 (@redneckleeusmc) reported 47 minutes ago

  @Roku @mohzam1997 Roll it back. Its awful.

• 
  Keri Marie (@KeriMarie317366) reported 48 minutes ago

  @Chrisg19722015 @Roku It sucks! Don’t fix what’s not broken 😠. I agree 100% Chris!

• 
  Greg Spencer (@gspence1) reported 49 minutes ago

  @Roku had to sign into @AppleTV AGAIN. This is what I see. It’s the correct password. Only option is to exit out and do it again which gets me to same blank screen. It’s always Apple that I have issues with.

• 
  Heather O'Brien✍️ (@RealHeatherOB) reported 49 minutes ago

  I have no idea what anyone else thinks, but @Roku's new Home Screen adds are awful!! There is NO way to remove the adds. All they do is clutter up the screen. I've used Roku for over a decade. Bought several, including for others - just loved them. Now? They're so annoying, I may need to find an alternative. It's just not for me. And they don't even let me "hide" them. Not cool. I neither need nor want all this junk.

• 
  A Shubert (@ashubert) reported 50 minutes ago

  @roku @YouTube problem with private listening on iPhone app. If you get a call, or switch to IG for a minute, anything that requires sound, YouTube will pause and then when you close whatever that app is YouTube resumes but automatically restarts the video from the beginning.

• 
  Lord Sammy Gato (@lordsammygato) reported 52 minutes ago

  @Roku Wow, those changes to the app are terrible! Thanks! 👍

• 
  Qhu✳️🦆🏃‍♂️ (@Qhu_NFT) reported 52 minutes ago

  I have had it with @Amazon Fire Stick. I have a subscription to Shudder and Starz. I can no longer play them without buying a new subscription thru Amazon. I have a @Roku TV upstairs and have no issues playing my subscriptions. Today I ordered another Roku controller for downstairs. Shame on you Amazon. Bye fire stick. Just warning anyone who is thinking about fire stick.

• 
  Stacey (@Nerd4915) reported 54 minutes ago

  @Roku The new Home Screen is terrible. I had everything set up exactly how I wanted it, in the order that I wanted it, and now I can’t change it back. Go back to the old Home Screen. Clearly the comments here, like mine, do not support this change. Listen to your customers.

• 
  trapuh (@trapuh) reported 54 minutes ago

  @Roku Problem started July 5th I’ve tried everything, sound still works but tv screen is still like the picture above, I’ve seen on Reddit that your tvs do this to plenty of people i don’t think anybody has a fix for it yet

• 
  🌪Jeff Schipull🦌 (@ojkoj) reported 55 minutes ago

  @Roku And like… if i reset the tv itll work sometimes, but its a big hassle, and after troubleshooting it appears to be a software issue with the update.

• 
  Kaiju Cowboy (@GojiraOmega) reported 59 minutes ago

  @Roku @RokuSupport Awful... Absolutely god-awful

• 
  Starko (@Starko2341) reported 60 minutes ago

  @ojkoj @Roku *Exact* same problem with all my HDMI inputs, I have three consoles and it started after the recent update. I thought my TV was going bad. Someone suggested going to the input from the Nav menu rather than the button on the home screen. I will try that tonight.

• 
  Ken Hudson (@shareastronomy) reported 1 hour ago

  I need to get off of @Roku here in the US. Changing the home page was the last straw. Any suggestions for an alternative? I could use some help.

• 
  Smigman (@Smigman1) reported 1 hour ago

  @Roku ROKU got rid of their community support forum. Their TVs are now like the rest. When buying my next one, it will be which one has my apps and which one has the best price and picture quality. The support forum was a huge plus. Goodbye Roku.