Roku down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (30%)
• Sign in (29%)
• Playback Issues (19%)
• Buffering (17%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Boerne	Playback Issues	1 day ago
San Jose	Sign in	1 day ago
Knoxville	Buffering	2 days ago
San Jose	Sign in	2 days ago
Gaylord	Playback Issues	3 days ago
Akron	Playback Issues	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HisenseUSA (@Hisense_USA) reported 3 minutes ago

  @Vlad_451 @YouTubeTV @Roku Hey, I'm sorry this has happened! Is there anything we can do to help? Feel free to reach out to the team with a DM and all the info and we can look into this for you

• 
  K. B. (@kbsez) reported 3 minutes ago

  Hey @askparamount the channel isn’t loading on my Roku TV so I can’t watch it even though I’m paying for it. I updated the RokuTV to latest version and that didn’t help

• 
  An Alan Smithee Production (@No1_in_Canada) reported 4 minutes ago

  An update to my query for @netflix and their replies via @Netflixhelps The issue was two titles refused to play in Netflix apps on Roku, two different firesticks, and a windows based laptop suddenly last night about 8 pm. Those same titles worked on two iphones and a firetab.

• 
  716Hobgoblin - TL 50 (@PaulGimson) reported 4 minutes ago from Hamburg Mobile Home Park, New York

  @enessinan @paramountplus Rebooting my Roku appears to have fixed my issues

• 
  James Edgar (@1JamesEdgar) reported 6 minutes ago

  @bt_uk @btsport using BT sport app, on a hissense Roku tv, it’s not letting me watch live football streams. Error code VC011. I’ve uninstalled and reinstalled the app. I’ve logged in and out. Reset tv, reset router. It works on my iPad but not on the tv.. help?

• 
  CJ (@hampshirebus) reported 12 minutes ago from Southampton, England

  @btsport Roku app just died on me. Watched Man U then went onto BTSport2 & error VC011 meaning can not watch Chelsea v Juventus. Not happy! 😬 It is not my Roku device as other apps working. Getting 45Meg speed on Broadband so not that. Done the log out/in bit & reboot & nothing

• 
  ⭒⭒⭒⭒⭒ (@noelhanania) reported 13 minutes ago

  @SpotifyCares Spotify on my Roku won’t go past the logo screen. Please help.

• 
  Lonnie. (@MrLonnieSmith) reported 17 minutes ago

  very much enjoy paying for @paramountplus only to have it never work on my roku. guess I'm watching @ManUtd on my phone today.

• 
  Micah Odor (@micahodor) reported 17 minutes ago

  @aosully42 @PrimeVideo @NBALPSupport Dude, NBA League Pass on Roku is terrible. Audio/Video streams are immediately out of sync. It’s brutal.

• 
  Librarian Girl (@Heavensentshe) reported 18 minutes ago

  @PhilParanormal I wouldn't worry, read trustpilots terrible reviews on roku, it gets a miserable 1.5 stars overall. pearljr can buy a roku channel but can she buy peace of mind? #MichaelJacksonForever

• 
  Cele Dee (@CallMeAl4133) reported 18 minutes ago

  @hulu_support Sharp Roku TV 7203X, Hulu was working fine, then it stopped working. Network Error message. I repeat, it WAS working fine until a couple of weeks ago

• 
  Andy Gardner (@AndyGardner81) reported 18 minutes ago from Milton Keynes, England

  Hi @btsport @RokuUK @RokuSupport - do you have any idea why the BT Sport Roku app won’t load any live videos? Non-live are fine and all other streaming apps are working fine, as is the BT Sport app on iOS and MacOS devices. Error code VC011, if that helps? Thanks in advance!

• 
  kiwi ⨾ (@SAPNAPIFIED) reported 19 minutes ago

  @VICKYLVJY do you have a roku tv ?? cause it would only work if you have that type of tv

• 
  Michael Myers (@NotsoBigDaddy) reported 26 minutes ago from Gainesville, Georgia

  Hey Roku? What's up with the AMC+ problem? I can watch it on everything BUT my roku. Help please!?@Roku

• 
  eugene (@ejohnson921) reported 27 minutes ago

  @Roku C'mon @YouTube is having issues so were told remove it and reinstall & now its not in the apl store, channels dont appear or keep freezin and streaming channels take forever to load. That update is terrible

• 
  cybertrucker (@cybatrucka) reported 28 minutes ago

  @Invesquotes Sure. Tell that to the guys who added “quality names” at the top in 2000 or in 1990 in Japan. Define quality? Cos most of the companies that existed in 2000 on the Nasdaq didn’t exist 10 years later. PTON and ROKU were quality? DOCU quality too? Lol

• 
  mark (@MKT_Gunslinger) reported 28 minutes ago

  I've got another $37k before a margin call. I will get into sunrun, roku, inmd etc in the new year. With this latest crash, 2nd big one of the year, this one was really fast too. Nature of growth stocks at times. Time to make dinner and some gym sets.

• 
  Dora Smith (@Villandra) reported 28 minutes ago

  @Roku @google @YouTube You Tube does not work on Roku more often than not. It rarely works on older rokus. Since the problem ONLY occurs with You Tube I'm inclined to place the blame squarely w You Tube. So Google owns Roku? If You Tube not on Roku, I'll watch less You Tube!

• 
  denilyn (@denilyn1953) reported 30 minutes ago

  @MrGandalf I have a ROKU TV. (Hisense ). Cheaper than the others but just as good quality. I have an antenna attached.

• 
  Sarah Farah (@OnlySarah) reported 30 minutes ago

  @Roku HEY. 2 of our 3 Roku devices stopped working today. They seem to be having some issue with connecting to the internet and I can't fix it no matter what I try. I can't check for updates either so idk if its software issue. HELP ME!

• 
  Sarah Farah (@OnlySarah) reported 31 minutes ago

  I find it ironic @Roku that 2 of the 3 devices in my home broke today. Just 3 days shy of Black Friday. Coincidence? or is it a big corporation trying to get more money from the little guy? because you sure aren't fixing the problem you created with your last update!

• 
  hg (@hals517) reported 34 minutes ago

  @ReeseCommaBill @thegoalkeeper There’s also an app for roku, still free with your xfinity login

• 
  𝑫𝒂𝒏 𝑳𝒐𝒘𝒆 (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 40 minutes ago

  @btsport you guys having technical issues, having issues watching BT sport through my Roku stick

• 
  ൫ JONESY ୨୧ (@sukiscals) reported 41 minutes ago

  help someone is using my card for disney+ but i dont have a disney+ acc but roku support said they can’t find an account with my email so there’s nothing they can do :((

• 
  CJ (@hampshirebus) reported 45 minutes ago from Southampton, England

  @bt_uk Yes can not watch. Get VC011. Saw Man u ok but once I switched to BT2 got error. Other vids run ok from the site. Tried log out/in reboot Roku & tv & still no luck

• 
  Andrew Mayo (@Andy_Mayo) reported 46 minutes ago

  @AMCPlus I HAVE reached out to cust support. They gave me the usual signout,delete app, reinstall and signin routine which chgd NOTHING. That was 2 days ago and still NO fix! Look at all the Roku tweets from folks like me that just signed up. ...

• 
  Librarian Girl (@Heavensentshe) reported 51 minutes ago

  @PhilParanormal she does say on her live video that the roku device broke, well you should read how many people complain it does not work, cannot get wifi and it breaks. Seems like roku and pearljr are quite suited.

• 
  Kate Gilbert (@kateshungry) reported 51 minutes ago

  @hulu_support My Hulu live is down again…this is the 4th day now. I keep resetting my router to fix it and today that didn’t work. Is the issue not fixable on your end? If you could let me know if Hulu live is no longer compatible for roku tvs?

• 
  Stormtracker Bob (@Ebob1964) reported 53 minutes ago

  @XfinitySupport is the Xfinity stream app not working on Roku?..had it along time and been through all the steps ...was working fine when I went to bed

• 
  Among the Wildflowers (@deaflibertarian) reported 55 minutes ago

  Roku is not working. Not enough bandwidth. I guess I need to get a wifi extension thingy.