Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (30%)
• Sign in (24%)
• Crashing (23%)
• Playback Issues (18%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Gardiner	Buffering	10 hours ago
Westland	Buffering	1 day ago
Fort Lauderdale	Sign in	2 days ago
Bellevue	Video Quality	2 days ago
Atlanta	Crashing	3 days ago
Knoxville	Buffering	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maya Belle (@cblanknyc) reported 2 minutes ago

  @Roku I just lost my job & started poring over every dollar going out. That’s when I found I’d paid $269.78 in monthlies for ESPN. Which I didn’t order & never watched in my life. Cancelled but could only get a month refund. I should’ve noticed, but didn’t. Please help.

• 
  Hi, I am Daniel (@bigbroncosfan) reported 3 minutes ago

  Ugh. What did @Roku do to their interface? It is unusable.

• 
  Michael Brand (@michaelbrandorg) reported 3 minutes ago

  @hbomaxhelp On @roku, can't get MTL-CAR hockey game. Erroneous message, "Event has ended". Have a fix?

• 
  Jacque and Matt (@theDIYvillage) reported 3 minutes ago

  @Roku Yeah, nope. Not being able to remove Live TV & Live TV Guide is a no go. Access to inappropriately aged content for kids is unacceptable. Money talks I suppose. Fix it.

• 
  Ken Kallembach (@imken24) reported 5 minutes ago

  @Roku I will NOT send a DM so you can ignore me there. Solve the problem here in public so anyone with the same issue can find a solution.

• 
  Isabella Valentine (@PrismaticOwl) reported 7 minutes ago

  I generally just let the @Roku screensavers scroll while I do other stuff, but I think it got an update recently because the Roku City screensaver just flat does not work anymore. It's a black screen. Back button doesn't work. Gotta use the Home button to return to the menu.

• 
  ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported 7 minutes ago

  @roku What is wrong with your VIAPLAY app? It works fine on my Fire TV. FIX it, or cancel and refund my money. DM for details.

• 
  Rose Vera, J.D. (@rosevera) reported 12 minutes ago

  @Roku Im interrupting your post to bring something to your attention. I have been a loyal customer for years. Recently, your billing department has billed my credit card several times a month. I've called to complain but get nothing but a bad attitude. Perhaps you can help me.

• 
  Autistic Addie 🍉😷🇵🇸💜 (@ghostonthstereo) reported 17 minutes ago

  @Roku Again, your messages are shut off, but I’ll just deal with the problem. It’s not worth all this back and forth hassle.

• 
  RaiderNeil (@Rdrneil) reported 19 minutes ago

  @Roku OK I have a Roku 4K stick and good Wi-Fi and a very good Samsung TV and I've had Disney Hulu ESPN now paid through Roku I started getting error 83 error 43 couldn't login on TV couldn't watch it deleted everything restarted updated no help from Disney so I canceled them

• 
  Sarah Young (@Sarah_young5314) reported 19 minutes ago

  @Roku, I’m not happy. We have a ONN Roku TV. We have an antenna. Until today, I could watch local channels. Now I can’t. I followed all the steps to fix this. Every one. Then I hoped onto chat and had to talk to two different reps, neither of which fixed the issue. One said (1)

• 
  Rick Mclane (@oletruckers1977) reported 22 minutes ago

  @Roku Nope didn’t do anything just got up turned it and had to login AGAIN. Doesn’t make sense don’t have trouble with anything else with ur system

• 
  Heather D. ♿ (@EarperMarine) reported 23 minutes ago

  @zfatcat2 @Roku I have seen other people mention issues with captions. It's only happening when using Roku and it's the same across my various Roku apps. 🙃

• 
  Witchmaster (@Witchmaster) reported 23 minutes ago

  @Roku @raizalicea Roku is still broken. My continue watching has necroed shows I've completed over a year ago, and still has items i cannot remove. I get it, you guys have no real competition so there's no reason to worry about quality or reliability.... Just outsource it to programmers that know

• 
  Lmn (@lmn071966) reported 28 minutes ago

  @Roku Please fix the live tv issues

• 
  cal poly (@itsnotjt) reported 32 minutes ago

  @NBCSPhilly @Roku change the app back to allow us to scan QR code. Also he time sign in. I’m sick and tired of typing out this long website link every day

• 
  Matthew Keys (@MatthewKeysLive) reported 32 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  Pyrtection (@FullPyrtection) reported 37 minutes ago

  @ReelzChannel Having streaming issues tonight? Can’t get past black pickup truck search. Restarted @Roku got to same place and locked up again.

• 
  RockHead Regolith (@RockHeadRego) reported 41 minutes ago

  @Roku How do I get James Rhey Roku Customer Support to respond to my request for help regarding the vertical lines that have appeared on my recently purchased Roku TV?

• 
  D.A.R.E Capo (@YungYinkv) reported 44 minutes ago

  Hey @Roku you may want to fix this. Howdy showing the wrong movie 😡

• 
  TimeToWatch (@WhatsMyLime) reported 46 minutes ago

  @Roku I need help creating an account can we message? I’m getting the TV today and it says I need an account can be free but when I hit continue nothing will work and yes, I know how to do that

• 
  Moe's Place (@MeetYouAtMoes) reported 47 minutes ago

  @Roku Thanks for the response. Yup. Tried that. Doesn't work. And the buffering is constant. It only happens on the Blaze App. It makes it completely unwatchable.

• 
  Brent Stewart (@BrentStewart17) reported 52 minutes ago

  @Roku where are you with fixing the issues with @MLBTV? I can’t even watch the @cubs game tonight.

• 
  court (@allherdanger) reported 52 minutes ago

  @Roku I did a system restart this evening and it seems to have fixed the problem! 🫶🏻

• 
  𝕯𝖆𝖑𝖙𝖔𝖓 {ł₮'₴ ₵Ⱨ₳Ø₴; 𝕓𝕖 𝕜𝕚𝕟𝕕} (@daltagnan_) reported 53 minutes ago

  @TCL_Global @PlayStation Turns out it was @Roku's new screen Trial. If this issue happens to you, go into TV Settings > Home Screen and disable the Screen Trial that is listed in there. Fix my issue right away.

• 
  phshbone (@phshbone) reported 53 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv

• 
  🇺🇸 Save Tina 🇺🇸 (@MissingReagan) reported 54 minutes ago

  @BioMathJason @Roku @TCL_Global Yes, that's the way it is supposed to work, and has worked for the 5 years I've owned this tv. TCL did an update the early part of this year that removed the ability to watch OTA without internet. They did send a fix for most customers after the backlash, but many are still twisting in the wind. Their LiveTv is the culprit.

• 
  Brian Keller (@keller5327) reported 56 minutes ago

  @Roku @TheRokuChannel Why don't you brilliant guys over there just put a "Add new device" link in our profile, since all the other ways to have to add a device DON'T WORK!

• 
  TweeterFeeder 🏴‍☠️ (@FeedTheTweeter) reported 59 minutes ago

  @Roku tvs are the worst. Buy anything else.

• 
  Roman Empire (@saveusroman) reported 59 minutes ago

  @Roku fix your espn app.