Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (28%)
• Sign in (26%)
• Playback Issues (21%)
• Buffering (20%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Philadelphia	Crashing	3 hours ago
Holland	Playback Issues	9 hours ago
Philadelphia	Sign in	2 days ago
Lexington	Crashing	3 days ago
Ringwood	Playback Issues	3 days ago
Reno	Buffering	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Skippy QSB (@Skippyqsb) reported 2 minutes ago

  . @Roku Why did you mess up the main menu? Now I've got a bunch of stuff, I don't want, that I have to scroll through to get to my apps, and I can't remove or move them. Also the app icons are smaller? Seriously? Fix this, please, and stop messing with our menus. #Roku

• 
  John Tanner (@Lordofdeath14Xb) reported 3 minutes ago

  @Roku hey guys if you could fix your ******* app every time when I'm listening to music on my phone through the app it disconnects so how about you guys get off your *** and fix the ******* app thank you.

• 
  xxx (@xxyumhaj) reported 4 minutes ago

  @PrachiR46315213 Mein kisi ko Kiu Roku I haven’t seen any post like that, and as I said, idc about Hania, diljit or the film. I found your statement to be dumb so that’s why I quoted your post, you should’ve been clearer about what you meant if you have a problem with me questioning it

• 
  RobFajardo (@fajardogroup) reported 6 minutes ago

  @letsgooomets I’m in Puerto Rico and had same issue, My Roku TV did not have pix11 app, and website said out of region argh 😖

• 
  Atul K. Verma (@atveusa) reported 8 minutes ago

  @Roku your streaming stick is not working and I can’t find a way to return it. Your support page is asking to speak with someone but the number is not connecting. Not a good support model I see

• 
  Intellectual Honesty Is My Love Language (@goldenrule108) reported 15 minutes ago

  @F1 Roku app is broken. Can’t sign in.

• 
  JJJ (@JD99977) reported 21 minutes ago

  @Roku I had the worst experience with Aileen in support chat. She was very rude and unhelpful. I love Roku but this is making me very unhappy. I have an overheating device and she said she had to confirm it was overheating before she could help. I mean im telling her. 😞

• 
  Catherine of Siena (@1catherinesiena) reported 26 minutes ago

  What’s the problem @directv with logging into my account for my @Roku ? The login hasn’t changed as in password until you’ve stated otherwise in my several attempts to access through my Roku. Further makes no sense since other TV/Roku in household is ‘up’ right now.

• 
  🤔🤦‍♂️🤷‍♂️ (@TwittaElite) reported 27 minutes ago

  Contacted @RokuSupport last week after their own service (@TheRokuChannel) stopped working properly. A week and a half later, it's still not working. So glad I don't have a subscription through the Roku Channel or I'd be upset.

• 
  Brent Stewart (@BrentStewart17) reported 27 minutes ago

  @Roku where are you with fixing the issues with @MLBTV? I can’t even watch the @cubs game tonight.

• 
  Nic (@LilNic000) reported 31 minutes ago

  Hey @DisneyPlus, why are subtitles not working today? First, I tried this week's episode of #OnlyMurders, then I tried the first episode of series 2 of #HighPotential, and neither had any subtitles. I'm in the UK and using a @Roku stick to stream. #Accessibility

• 
  Varsity 38 (@CBW556) reported 33 minutes ago

  And that turns CC ON for EVERYTHING. Switch from @DisneyPlus to @hulu ? Congratulations! CC. Because one had to turn on CC in the Roku TV settings instead of the show on @DisneyPlus Again, completely idiotic First World problem.

• 
  Support Your Producing Housewives (@RespectProdHWs) reported 34 minutes ago

  FYI - no one sure ever by another #tcltv #rokutv - they are the worst. And then you call and the phone hangs up. Never again. @Roku @TCL_USA

• 
  Ken Brown (@Ken_Brown_FL) reported 36 minutes ago

  Hey @hulu_support I am unable to log In and your chat folks actually hung up on me. I have not moved yet your app says I have. I do not have this issue with any other app on @Roku . #customerservicefail

• 
  Jason Burns (@jasonburns76) reported 36 minutes ago

  @DisneyPlusUK hi there, is there still a problem with your systems? I tried for 4 hours to cancel my subscription and was sent in circles by @Roku and Disney. Eventually a member of staff on your online chat told me to try later because he couldn't get into the system.

• 
  A Shubert (@ashubert) reported 37 minutes ago

  @Ask_Spectrum is there any plan to fix the "last channel" function on app for @Roku using the RW button. Functioned for years & it just stopped. Every Roku I have no longer has this function. It's really annoying to not be able toggle back/forward. V15.2 B:0

• 
  (Rebəl) Shane (@Smoke3x) reported 40 minutes ago

  @Roku your @espn app is STILL screwed up! Y’all need to fix it!

• 
  Christopher Stried (@FullStriedAhead) reported 43 minutes ago

  A lot of times when you sync up using activation Codes they let you choose your device, Roku or @amazonfiretv. That would help here! :) @Xfinity

• 
  Chris Ducote (@cmducote1227) reported 43 minutes ago

  @hulu_support @cole_fine Same issue here! Live channels are down. Trying to watch on Roku and all channels are stuck on a loop. Also tried on the iPhone app and get error code p-dev318.

• 
  Courty (@NascarSTARlite) reported 43 minutes ago

  @hbomax @HBO please fix your @Roku app. I shouldn’t have to hunt for the show I’m trying to finish binging! Also “continue watching” doesn’t need to feed me the previous episode that I just finished #bemorelikenetflix

• 
  RockHead Regolith (@RockHeadRego) reported 43 minutes ago

  @Roku How do I get James Rhey Roku Customer Support to respond to my request for help regarding the vertical lines that have appeared on my recently purchased Roku TV?

• 
  no, i don't think i will, thanks (@a9ymous) reported 45 minutes ago

  @Roku stop continually making the Live TV interface worse, it's one of the reasons we got this RokuTV (pause/rw terrestrial TV). and fix your subtitle support, constantly having to go back to the main menu and unselect/reselect Always On.

• 
  Dr. GigaDad, PharmD, BCPS, BCEMP (@Shayne_McKee_) reported 45 minutes ago

  @enhanced_games @Roku @ResortsWorldLV Crazy that it took you until now to announce where you’ll be hosting the games. Terrible marketing.

• 
  Ask Spectrum (@Ask_Spectrum) reported 48 minutes ago

  @showdedoop My apologies for the Roku problems with our internet services. I know that can be very frustrating. I would be happy to look into this for you. Please DM me. Don. .

• 
  Sean N.🔫 (@dsean) reported 48 minutes ago

  I've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.

• 
  ✨imtamikalee ©™ (@imtamikalee) reported 51 minutes ago

  This is such an inconvenience especially for the money I paid. I contacted customer service so assistance only to be rerouted to get tech help with a fee. I googled if this was normal and there are SO many complaints about TCL Roku tvs blackscreening!

• 
  Brian Hoyt (@OhioBrian) reported 54 minutes ago

  Who else is having serious lag and spooling on @YouTubeTV tonight on @Roku. No other streaming services have issues. Yes, I have restarted the app and the whole #Roku This seems to happening more and more. The service was more reliable before they started jacking up prices

• 
  Justlivingonearth (@Justlivingonea2) reported 55 minutes ago

  @Roku Roku refuses to let me login to my HBO Max account. Now HBO says email and password don’t look right. Yet when I use the Vizio remote, there’s no problem. 🤷🏼

• 
  drewisgod6372 (@Andrew94722910) reported 59 minutes ago

  Somebody help me find the Roku remote

• 
  Adam Lash (@newfoundmass) reported 59 minutes ago

  The Shudder Roku app was the worst app I'd ever used until I used the Shudder Fire TV app.