Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Buffering (30%)
• Sign in (23%)
• Crashing (23%)
• Playback Issues (19%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Mechanicsburg	Playback Issues	10 hours ago
Gardiner	Buffering	1 day ago
Westland	Buffering	2 days ago
Fort Lauderdale	Sign in	3 days ago
Bellevue	Video Quality	3 days ago
Atlanta	Crashing	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Old Cynic (@SorryImDeadTru) reported 3 minutes ago

  I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

• 
  Jake Tomberlin (@jaketomberlin) reported 8 minutes ago

  @Roku I’m a long-time Roku fan, but this latest home experience is terrible. It’s so bad I’m considering Apple TV. Please roll it back to the last version or give users the option to do so.

• 
  Arlene (@zfatcat2) reported 8 minutes ago

  @EarperMarine @Roku Are other people having the same problem? It's a Roku and/or TV programming issue that affects the apps running on it. Jeez...what a pain...I'm sure. 😳

• 
  Victor Valencheck (@blau_vic_grana) reported 8 minutes ago

  @Roku I HATE this update. I want control of WHAT I see on m6 homescreen. I have to scroll down the page past a bunch of crap to see MY APPS. Fix this now!

• 
  Reigh S. (@ILoveIdahoSpuds) reported 11 minutes ago

  @Roku hello, whatever forced update that was just received by my Ultra just bricked my device. Factory reset not working. Error 023.4. “Reset to factory settings” fails. Any suggestions?

• 
  LIBER000 (@Samael1976) reported 11 minutes ago

  @CordCuttersNews Great! I will make sure after I throw this POS TV down the stairs that I never buy another @Roku TV again. Every update makes my TV more useless and unusable. Can't wait! 😒😑

• 
  Friggan (@CaptFriggan) reported 14 minutes ago

  @Roku How do I put my HDMI inputs back on the main screen after this terrible update?

• 
  Matthew Keys (@MatthewKeysLive) reported 14 minutes ago

  The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

• 
  Pyrtection (@FullPyrtection) reported 15 minutes ago

  @ReelzChannel Having streaming issues tonight? Can’t get past black pickup truck search. Restarted @Roku got to same place and locked up again.

• 
  snow hamas (@inkredableXR) reported 15 minutes ago

  get my HBO app to work or send me a new tv @RokuSupport @Roku

• 
  Robby Thomas (@RobbyThomas2525) reported 16 minutes ago

  iphone computer even my roku streambar just the streaming sticks is having this problem and the version i'm on for both my rokus are 15.1.4 @Roku @RokuSupport

• 
  All Late Models (@AllLateModels) reported 18 minutes ago

  I’m getting an error code for @FloRacing on the @Roku app. Anybody else having problems??

• 
  Osondu Esonwune (@OsonduEsonwune) reported 20 minutes ago

  @Roku @norcal06warrior Roku I’m having the same issue on the Netflix app on my Roku tv

• 
  Aaron (@_aarontokes) reported 25 minutes ago

  @Roku @Roku You guys make the shittiest ******* TVs I just bought this and all it does is glitch! Piece of ****!

• 
  Samantha (@Samanthawood2k) reported 29 minutes ago

  @Roku Yes I have, but it didn’t work.

• 
  Alex (@undeadunion78) reported 30 minutes ago

  @Roku This is awful. Please let me revert back to the old home screen. I've praised my Roku tv and from here on out no more praise will be had.

• 
  Rych Rage (@RychRage) reported 30 minutes ago

  @Roku @jjscomedy Roku, we shouldn't have to connect to the internet to watch OTA channels. Please fix this. If there is an internet outage, which does happen, then Roku users are screwed from even our local OTA channels.

• 
  Mary Ashbaugh (@MaryAshbaugh6) reported 30 minutes ago

  @Roku fix your ESPN app please. Tired of the games going backwards and freezing up.

• 
  Duchess of Phelps (@MrsRedRage) reported 31 minutes ago

  @Roku your AI generated commercials are awful.

• 
  Eff-the-left (@norcal06warrior) reported 41 minutes ago

  @Roku All other steaming apps work fine, it's only happening with Netflix

• 
  Bill Howell (@Bill_Howell_) reported 42 minutes ago

  @Roku I have done all that and I am not the only one complaining about this. Interesting an older Roku device in another room doesn't have this issue. It started with a new purchase of a new 4k streaming stick.

• 
  Pickhandle Jones (@PickhandleJones) reported 43 minutes ago

  @Roku You have the worst customer service ever. What a crap company.

• 
  al 🪻 (@al_bookjourney) reported 46 minutes ago

  @Roku @F1Help two weeks later and it’s still broken🤡

• 
  Michael Brand (@michaelbrandorg) reported 48 minutes ago

  @hbomaxhelp On @roku, can't get MTL-CAR hockey game. Erroneous message, "Event has ended". Have a fix?

• 
  Javier 🌱 (@janilom81) reported 48 minutes ago

  @foxone @FIFAWorldCup My apologies Fox. The app issue is on @Roku.

• 
  ((MS__no__nothing)) 👨‍🦼🎗💙🔯 (@msnonothing1) reported 48 minutes ago

  @Roku FIX your apps already. ViaPlay, Howdy. Hire some good techs & earn your money. Two days now. Shame on you. @RokuSupport & tell your AI bot what go sod yourself means...

• 
  Sarah Young (@Sarah_young5314) reported 51 minutes ago

  @Roku, I’m not happy. We have a ONN Roku TV. We have an antenna. Until today, I could watch local channels. Now I can’t. I followed all the steps to fix this. Every one. Then I hoped onto chat and had to talk to two different reps, neither of which fixed the issue. One said (1)

• 
  Ben Goertz (@bgoertz08) reported 53 minutes ago

  @Roku Please please please, fix the PVR on my Roku 65 TV. This update has ruined it. DM me for details.

• 
  D.A.R.E Capo (@YungYinkv) reported 54 minutes ago

  Hey @Roku you may want to fix this. Howdy showing the wrong movie 😡

• 
  phshbone (@phshbone) reported 55 minutes ago

  @Roku new layout is awful. Switching back to just individual apps on my smart tv