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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Roku. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Roku users through our website.
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Sign in (30%)
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Crashing (28%)
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Playback Issues (20%)
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Buffering (18%)
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Video Quality (5%)
Live Outage Map
The most recent Roku outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hendersonville |
Crashing | |
| Marquette |
Buffering | |
 Neustadt in Holstein |
Buffering | |
| Canonsburg |
Sign in | |
| Neustadt in Sachsen |
Sign in | |
| Jamestown |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa
(@PainterGal0128) reported
@AppleTV just canceled my subscription because I can't sign in on my Roku.
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mya just hates elaine
(@truthofobx) reported
i lost my roku remote. my channel has been the same for over an hour. i hate this show i don’t even know what it is. help.
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News 5 Cleveland
(@WEWS) reported
For anyone who experienced issues with our Roku streaming today-- we found the issue, and it has been fixed. Sorry for the inconvenience.
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HisenseUSA
(@Hisense_USA) reported
@RachaelPeggy @Roku Rachael I’m sorry, this sucks. If you DM us the team can try help you troubleshoot shoot this tomorrow. You checked the cables?
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M
(@BombCheleMC) reported
I need help deleting the YouTube channel off this Roku
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TonyIsland
(@JustStamps) reported
@criterionchannl my criterion app on Roku is not properly keeping track of resumes. Also not showing films I've watched with the white line under the title. Please fix this.
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L. Ellen Shahan
(@LE_Shahan) reported
@HBOMaxHelp HBO is unwatchable on my Mac, whether in Safari or in Chrome. I run Mojave and can stream Netflix and Prime seamlessly. On Roku, it freezes at the beginning of an episode. Haven't tried it on my iPod because I have no confidence it will work.
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Brian Runyon
(@bjr12777) reported
@hulu_support More that may help. On the Roku, there's a control that says in options, if the audio guide is on. If so, Ifind I only get captions, volume mode, and default audio track.
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ISO Sports and Collectibles
(@Iminsearchof) reported
@Btags73 Their Roku app is terrible
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Jen Chittle
(@ButterflyGatesx) reported
@Iantcross @WEWS Hello, the @WEWS app is not working on the Roku. It just bounces back to the Home Screen every time. I have tried every possible fix and it’s the only app doing it
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Seven
(@i_am_seven_yo) reported
@slinganswers I have the same problem as reported by MANY others. Since yesterday I have encountered freezing, skipping, audio dropouts, issues with voice sync, etc. In addition, programs have been unwatchable on my Apple TV HD and Apple TV 4K (no problems on my Roku devices).
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Lisa
(@PainterGal0128) reported
@appletvsupport why can't I sign in to my Apple TV app on my Roku??? I've looked up every article and tried every solution. Still can't sign in.
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KissMyLashes💅🏽❤️
(@_baddgallll) reported
I dont get why @Xfinity dont have log ins to apps and the app dont work on roku at school 🙃 I been trying so hard to keep cable
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Barry Helafonte
(@helafonte) reported
@_hopejam_ @mubiuk I'm having the same problem on this film. The subtitles are constantly about 20secs behind. Same whether watching on Roku or on the phone. Any ideas please? Thanks.
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Cat in MI
(@Catleeni) reported
@Starryplou @TSoulrebel671 @RichL315 I did notice volume issues when I streamed on my Roku, but that was an issue for the whole game. I moved to a different room/tv for halftime and had no problem.
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Kar Ma
(@getthrutheday) reported
I had a tv I bought in 2013 a Philips dumb tv. I used a chromecast. My bedroom tv (swear to god) bought in 2011 dumb tv at pc richards Black Friday. Use a roku. Never have a problem. Bought smart tv 2020 VIZIO. I may leave it on the street for anyone who wants it. Streaming SUCKS
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William
(@DoctorWhoDad) reported
I need #rokuhelp. I have @roku #tcl4k tv. I know I can use Private listening via app..but I want to listen to my movies through my lg 4k player. If I use headphone jack with a Bluetooth transmitter then I have to unplug when I'm done to get the sound bar or tv to work again. 1/2
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Michael Fussy
(@mrfussypants722) reported
@Ask_Spectrum 28025 weird internet issues happening. Can use Spotify, FB, IG. Microsoft products not working, no slack or Asana. Streaming services and Roku/chromecast no internet. Rebooted modem, restarted devices, gateway says good, but internet still doing weird things.
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angrykirbyx
(@angrykirbyx) reported
@MartinNebelong I got a tcl 75" on black Friday 2 years ago for 475$ it has some minor issues, light gray spots behind the screen you can see sometimes, settings reset sometimes but its a really nice picture, roku build in, cheap as hell, even not on sale its like 6-8 hundred bucks
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*****
(@aynaluoise) reported
still don’t know if this is a roku glitch or a super specific and annoying ghost
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Phil 🍕
(@phil_wade) reported
Truly hate nothing more than when two companies are in a fight and take it out on users. Oh amazon and roku are mad at each other? Better screw people who just want to use our services. Work it out dumbasses
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Jason Ambrose
(@jasonrambrose) reported
from
Ruston, Louisiana
@RokuSupport I contacted @PayPal too and they stated that "Roku, Inc." has to issue the refund because "Roku, Inc." is the seller/merchant who took the money out in the first place. Please, please, please refund my money as soon as possible.
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Karen
(@yahya6418) reported
Factory resetting the Roku because there isn't any sound. Hopefully this fixes the problem, but if not we have the ps4
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Wish Fish
(@wishfish23) reported
@cineplexstore please correct the @Roku issue - “failed to register a new device” - 0 devices registered in my account and all the forums say an update is needed. Please advise if you have a fix already!
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Patrick Swinnea
(@patrickswinnea) reported
@RokuSupport They took care of it thanks. Not an issue with Roku billing, unless your billing dept is also in charge of remote control branding deals.
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Larry Lintner
(@cloudspin11) reported
Hey Roku, with all your money you are too cheap to offer customer service via phone when something goes wrong with your service? Just some lousy misanthropic general question hit or miss trouble shoot? You suck big time.
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Jason Ambrose
(@jasonrambrose) reported
from
Ruston, Louisiana
@RokuSupport And just to reiterate: @PayPal support told me again today that "Roku, Inc." is the ONLY person who can refund my money. Not SlingTV or anybody else. They said that "Roku, Inc." is the seller who took the money out. That means you will HAVE to issue the refund. Thank you!
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Eric Jhonsa
(@EricJhonsa) reported
@JumP84624733 No problem. I recently re-entered ROKU. Not sure how the stock will trade post-earnings given the potential for another active account/streaming hours miss, but I like the medium/long-term risk/reward at these levels.
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Trent
(@onlywonderboy) reported
@RokuSupport have two Roku Express devices and both of them stopped connecting to our wifi today. Reset the wifi, both devices, and even did a factory reset on one with no luck. Is this a known issue recently?
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Patrick Swinnea
(@patrickswinnea) reported
Got it sorted. The underlying issue is one of UX design, in which it's possible to restart a dormant subscription by accidentally pressing the hard coded Sling button on the @Roku remote. This should be criminal. Sling's Twitter team refunded me, but this will be our last Roku.