Is Roku down?

Problems in the last 24 hours

Roku signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (32%)
• Sign in (27%)
• Buffering (20%)
• Playback Issues (17%)
• Video Quality (3%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Philadelphia	Buffering	9 hours ago
Wilkes-Barre	Crashing	20 hours ago
Phoenix	Crashing	3 days ago
Cincinnati	Sign in	4 days ago
Clark	Sign in	4 days ago
San Jose	Playback Issues	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unapologetic Deplorable (@Squirdlok) reported 6 minutes ago

  @RepTheDMV @livenowfox Good eye. I am also terribly upset by the piss-poor quality of the breaks on the ROKU Channel. Chopped all to Hell! Does @Roku let AI run it's board? High-School rookies could do a better job!

• 
  Democracy (@WambliTatanka) reported 8 minutes ago

  I paid for @hbo through November and im not granted access saying I need to pay again. And your support feature doesn’t work!! What the actual F?! @Roku @TheRokuChannel

• 
  Hammer Hains, The Fud Dude (@HammerHeadcases) reported 11 minutes ago

  @Roku @Country2018gal We've had the same issue recently.

• 
  Lonell Fletcher III (@iii_lonell) reported 11 minutes ago

  Is anyone else having issues with @Roku ‘s app?

• 
  Frog Salsa (@FrogSalsa7625) reported 17 minutes ago

  @Roku Dear Roku. Please fix the HDMI issue with Playstation 5! Ever since your new 'improvements', my TV shows a blank screen and repeated attempts cause it to crash and reboot. Also, I hate that I cannot control the way I want the home screen to appear the way it was before.

• 
  Jesus's Flunky (@CrucifiedAgape) reported 18 minutes ago

  Don't know whether it's my @TCL_USA @Roku TV or my @dish Hopper 3, but Lordy, I have to do a hard reboot on them nearly everyday to get them to work together.

• 
  NorthRoad Creations (@northroadcreate) reported 22 minutes ago

  Why isn’t @AppleTV working on @Roku since whatever stupid Roku redesign/update they did? By the way Roku, no one asked for that nonsense. Leave things alone when they work!

• 
  HockeyDad2A&Z (@HockeyDad2AandZ) reported 25 minutes ago

  Hey @Roku, no one asked you to do up the home screen. I used to be able to have HDMI 1 and 2 in the top row and now I have to go into the inputs to select them. That's stupid bullshit. I want my old home screen back. Not this fkng mess. Fix this.

• 
  Novangelus (@MLandry70) reported 26 minutes ago

  Are there any good music apps that work on @Roku? Because the @amazonmusic app just plays completely random songs no matter which song I actually select.

• 
  Ken Kallembach (@imken24) reported 29 minutes ago

  @Roku Nevermind. Not only do you refuse to help, but you completely reformat the home screen to “suggest” 20 different apps or shows and only show 1/3 of my installed apps so I have to search for them. You’re useless. **** off. Buying Firesticks Saturday.

• 
  Tim Wilmes (@bigsilly67) reported 30 minutes ago

  @espn @roku why are you both worthless? I'm just trying to login with my provider to watch espn on my roku, and you're not allowing me to enter my provider credentials. So I'll ask again, why are you both worthless?

• 
  Chunky Stardust 🏳️‍🌈🧀 (@ChunkyStardust) reported 30 minutes ago

  Hey @Roku @NFL you need to fix the nfl app it wont open. I have uninstalled and reset everything. Every year the nfl app is the worst app ever invented. I enjoy NFL plus but man you guys gotta make an app that works all the time for once.

• 
  Sparky McGraw (@McgrawSparky) reported 34 minutes ago

  @Roku Yea i do that all the time…. It’ll work for 1-5/10 turn ons then back to having to manual connect, or restart

• 
  Kelly Jones (@skjones_65) reported 34 minutes ago

  @Roku your latest software update / redesign is quite bad. Is the intention to slow our devices down so we'll have to buy new ones? Please revert to the way it was or modify so our devices will not be so slow and almost unusable. New does not equal better.

• 
  Nomadic Aaron ✝️ (@AaronWL42) reported 36 minutes ago

  @Hisense_USA So I call Hisense and they were helpful but didn't fix the problem. They referred me to @Roku support. After a brief time on the phone with them the issue was corrected. Both were helpful which frankly is surprising these days.

• 
  Theresa (@Theresa99778608) reported 38 minutes ago

  @red_chem_lite @Roku You need a zapper for when they touch it, they will learn which. Our friends have two boxers that were like this and within the week they were broken.

• 
  Cricket (@horseful) reported 40 minutes ago

  @Roku what the hell is the point of the 'continue watching' list when you back up my video by 25 minutes????!!!!!!! FIX THAT. THERE'S ENOUGH STUPID **** IN MY LIFE ALREADY.😡😡😡😡

• 
  burownidl (@burownidl01) reported 41 minutes ago

  @Roku @TheRokuChannel @foxone For anyone following and has the same issue. I contacted Roku support via their website and chatted with online support. It looks like they fixed my problem as I can see the Worldcup pregame show now

• 
  Travis Lausch (@lauscho1) reported 42 minutes ago

  @RaceCanada_ca @TSN_Sports @Roku (realistically, I'm guessing there was some kind of error and one that was actually expertly quickly fixed... but still, that damn near made my heart stop)

• 
  Random Acts of Crochet Kindness (@stuckathomemom) reported 44 minutes ago

  @LeetOffice @Roku Someone just posted this How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

• 
  Sydney 👑 (@LoveMyFFAJacket) reported 45 minutes ago

  @Roku How do we turn this **** off? It doesn’t work for people who use inputs just as much as streaming. I want to sort my Home Screen how I want it. Ironically how my parents Samsung TV does.

• 
  TheBarbequePit (@BarbequePit) reported 45 minutes ago

  Still no help on this btw @Roku

• 
  John Joseph Bonforte (@BonforteJohn) reported 48 minutes ago

  @Roku Problems since the update: 1. Sound goes away for DVD player. 2. Sometimes DVD player will no longer play to TV. Restarting fixed it temporarily - until today. 3. Spontaneous resolution changes after a sleep timer is used. 4. Trouble communicating with cable box.

• 
  Kris G. (@Gundament) reported 50 minutes ago

  @Roku Hey can you guys fix a bug on your new Home Screen? When you click on the inputs from the home screen shortcuts, we are getting a green and blue lines all over the screen. But when we click the Inputs from the "Input List" tab, they work fine. Please fix in the next update.

• 
  Brett Bear (@MikeyBoom32) reported 50 minutes ago

  @Roku Roku asking for a private message is ridiculous. Roku knows exactly what the problems are as it has been widely reported and complaints are numerous. Almost no Roku owner has not been touched by the new update. Slow apps, apps that will not open, unable to download new apps.

• 
  The TV Answer Man: Making Television Easy Again. (@TVForSeniors) reported 51 minutes ago

  @MatthewKeysLive @Roku Most TVs today are purposely not built to last. The industry decided long ago to stress quantity over quality.

• 
  Peter Jones (@Peter_B_Jones) reported 51 minutes ago

  @Roku after being a long time customer for over 15 years and bought over 15 devices from you, the best you can offer is 30% off when one of your most expensive devices stops working because of a hardware issue?!?! Not to mention terrible customer support!!!

• 
  Benji (@BenjiShaw7) reported 52 minutes ago

  @Roku Fix your new homescreen. Its takes almost a dozen button presses compared to 2-3. This update is ****. Fix it or give us the option before I replace this thing.

• 
  Qhu✳️🦆🏃‍♂️ (@Qhu_NFT) reported 57 minutes ago

  I have had it with @Amazon Fire Stick. I have a subscription to Shudder and Starz. I can no longer play them without buying a new subscription thru Amazon. I have a @Roku TV upstairs and have no issues playing my subscriptions. Today I ordered another Roku controller for downstairs. Shame on you Amazon. Bye fire stick. Just warning anyone who is thinking about fire stick.

• 
  Jerry Arnett (@arnettjerry66) reported 1 hour ago

  @Roku Trying to get ahold of Support on Roku is impossible anymore They have a chat section that doesn't work when pressed, I canceled my trial offer and still get charged for a month's worth! I think I'm going to have to end Roku now