Roku down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Crashing (30%)
• Sign in (29%)
• Buffering (18%)
• Playback Issues (18%)
• Video Quality (4%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Portland	Crashing	50 minutes ago
Salt Lake City	Playback Issues	22 hours ago
Boca Raton	Buffering	2 days ago
Bradford	Video Quality	3 days ago
Philadelphia	Crashing	3 days ago
Queens	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NOW Help Team (@NOWHelpTeam) reported 58 seconds ago

  @Jayne_1966 Hello, unfortunately we do not have any further updates, The Roku team are continuing to investigate the issue as a matter of priority

• 
  nunya bizness 🧢 (@robbydawgs) reported 2 minutes ago

  @Roku @YouTubeTV YouTube TV not full screen on Roku issue. Model 3600X stick, software 9.4.0 build 4200-24,  YouTube TV app version 1.0 build 93000067. Resolution?

• 
  NOW Help Team (@NOWHelpTeam) reported 3 minutes ago

  @steveshanyaski Roku are working on a software update that will fix this bug, unfortunately it is not something that is in our control at the moment.

• 
  Matthew (@Mountanderson) reported 6 minutes ago

  @Editwithmouse @PhillyD I had problems with another channel. Couldn't play on my roku. Could play everywhere else and when I signed out. Turns out video quality got switched from auto to 4k and it just made a total mess of things.

• 
  NOW Help Team (@NOWHelpTeam) reported 7 minutes ago

  @Mrs_matson Hello, unfortunately we do not have any further updates, The Roku team are continuing to investigate the issue as a matter of priority

• 
  gracie :) (@graciet291) reported 7 minutes ago

  i just spent 20 minutes looking for my roku remote. does anybody else have this problem 😭

• 
  Scott Sudikoff (@Sudikoff) reported 9 minutes ago

  @MikeFromWoburn Yup. I’m on NESN App on Roku. Now went black. I can never watch a game cleanly through this. Always an issue.

• 
  Sam (@samjarob) reported 19 minutes ago

  Hey @STARZ thanks for doing the code login system so you don't have to type in an email address and password with the Roku remote/app. Not every service does it and I die inside when I can't log in with an activation code. I love you, Starz.

• 
  Nerd Gigante (@BigDragonien) reported 21 minutes ago

  I still can't figure out what the hell is wrong with my Roku TV. YouTube works fine. But both Netflix and local ear and USB media files won't have any sound and are having severe buffering issues and I don't understand why

• 
  Steve Shanyaski (@steveshanyaski) reported 26 minutes ago

  @NOWHelpTeam How is it Roku’s fault if you make an app update that fails? That’s like Apple having to change its operating system because Candy Crush doesn’t work?

• 
  Elisa Pacelli (@senseidai) reported 31 minutes ago

  .@Ask_Spectrum WHEN will you fix your streaming app? To call it awful is a compliment. It buffers continually on the Roku, iPhone and iPad. Tonight it’s been crashing on the iPad. Sometimes it doesn’t record scheduled programs. Remember: we have other streaming choices.

• 
  Bruce Yesner (@RiskmanNJc) reported 35 minutes ago

  @fuboTVsupport Hi, Having issues with CBS (WCBS out of NY). Audio is out of sync on all devices (all Roku's in the home as well as on my PC)? Remove and reset app on Roku's and reboot modem? Only this channel is affected. Any ideas? Thanks.

• 
  Empress Kush 🦚 (@MedusaBaked) reported 35 minutes ago

  I have major issues with clicking the home button on the .@Roku remote. I always hit the home button like a back button. I wish it would just take you to the in-app Home Screen and not the Roku Home Screen. If you want the Roku screen you should double click the home button.

• 
  NOW Help Team (@NOWHelpTeam) reported 36 minutes ago

  @steveshanyaski Hello, unfortunately we do not have any further updates, The Roku team are continuing to investigate the issue as a matter of priority

• 
  NOW Help Team (@NOWHelpTeam) reported 38 minutes ago

  @steveshanyaski Roku have informed us, that they have a possible solution to the issue, this is currently being tested by Roku. As soon as we have confirmation that the fix is successful we will send a further update. The App Steve is working on all other devices.

• 
  (((Ben))) (@bdh_photos) reported 40 minutes ago

  @JonyIveParody I hope not. The Apple TV app for Roku is completely broken on my PiHole protected network because it phones into Roku and tracks me every ear scratch but my 4K Apple TV works a peach.

• 
  NOW Help Team (@NOWHelpTeam) reported 42 minutes ago

  @TaynesWorld Hello, unfortunately we do not have any further updates, The Roku team are continuing to investigate the issue as a matter of priority

• 
  Eldred Death-Valley (@EldredDValley) reported 43 minutes ago

  Hey @Roku i just paid my hbo max subscription and it ask me to pay it via roku pay. Help?

• 
  TripVega (@tripvenida) reported 45 minutes ago

  She tells him she’s having trouble with her roku. That it’s stuck on subtitles.

• 
  thad g (@my2fish) reported 49 minutes ago

  @JKinTampaBay I was having the same problems. Switched to a Roku and it has been great.

• 
  murderdeath war party chihuahua 🇺🇸 (@PartyChihuahua) reported 50 minutes ago

  Yo @roku @RokuSupport why won't you guys answer phone calls, dms, email, or support tickets? Your forums are so incredibly un-helpful. Support staff on the forums are very condescending, almost never solve the problem, and constantly blame the user for YOUR ****** software.

• 
  Tay (@commieculgaming) reported 50 minutes ago

  @Kuveerah It should be Kyoshi, Korra, Wan, Aang, Roku from strongest to worst. I don't know enough about yengchen and kuruk.

• 
  rebecca :) (@GOLDENCH3RRIES) reported 51 minutes ago

  @jillianweems @disneyplus @Roku does your disney+ app just open, display the disney logo and then close. i’ve been having this problem since yesterday. it’s a pain to use apple airplay to get my shows on screen

• 
  jenni smith (@jsmith3635) reported 54 minutes ago

  @hulu_support We have a roku box and a roku stick. Seriously it went in and out all day last week and reconnected again and again to the internet and would work for 1 show than error would say trouble playing then back to this isn’t your home but it is! Now can’t even get it to log in

• 
  Michelle Zetterholm (@mkzetterholm) reported 56 minutes ago

  @Sling I’m not sure what happened but your Roku app has been terrible lately. On playback we’ve had episodes just switch to another after a commercial break and then when we try to go back in to playback it either starts over again or doesn’t allow us to find our original spot.

• 
  Gary Maxwell (@AnalogKidBlog) reported 56 minutes ago

  So, @tcm, you didn’t reply so I was forced to figure it out for you. I was able to use your iPhone app to stream my half-seen movie and it has a very serviceable search bar. That’s great. But seriously, fix your Roku app. It’s unusable crap.

• 
  chiyu²⁰ | STREAMER ARC (@LivingNoodles) reported 56 minutes ago

  @rokuroffee ROKU I FORGOT TO TELL YOU THE ROKU REMOTE COMPANY ACCOUNT IS IN OUR MENTIONS HELP LMAOOO

• 
  Eli Cash (@_elijordan) reported 57 minutes ago

  @Roku needs to fix their customer service! I’m trying to dispute a transaction & there is no way of getting in contact with anyone! 🤬

• 
  Justin (@occ_spoonerism) reported 59 minutes ago

  @FUNimation Same broken Roku app, who this

• 
  David Kaiser, PhD (@DWKPhD) reported 60 minutes ago

  Hey @PrimeVideo @AmazonHelp we bought @paramountplus through prime, but can’t watch #picard on roku, prime wants us to pay for episodes. We can watch on wife’s android roku app, but not in the tv/roku. How do we fix?