RuneScape

RuneScape Outage Map

The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

RuneScape users affected:

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Plymouth, Taranaki 2
Belo Oriente, MG 1
Heidelberg, Baden-Württemberg Region 1
Braço do Norte, SC 1
Saint John, NB 1
Valencia, Estado Carabobo 1
Redwood City, CA 1
Sumaré, SP 1
Peoria, IL 1
Cardiff, Wales 1
Borehamwood, England 1
North Ridgeville, OH 1
Rotterdam, zh 1
Ryde, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • ManksRs Manks (@ManksRs) reported

    @CryoOnTwitch @RuneScape My preference would be a toggle for turning off keys awarded through skilling/killing once you have 10 earned ones. Doesn't entirely fix the problem but at least it removes a regular inconvenience.

  • ItsDervy Dervy (@ItsDervy) reported

    @JagexHelpFrost @JagexSupport Pre-2010. It's a username, not an email login.

  • Demonic_Rastaa DemonicRasta (@Demonic_Rastaa) reported

    @JagexSupport the problem is just playing on PC, i can log into my account on my mobile fine, but when i hop into my pc it wont let me play

  • jkb1980 Jason Buckby (@jkb1980) reported

    @JagexSupport I'm trying to submit an unrecognised payment form on your website but it just errors and won't submit the details. There are unauthorised payments on my card and I want a refund. Can someone contact me ASAP

  • spiced_chai_guy spiced.chai.guy (@spiced_chai_guy) reported

    hey @JagexSupport, i keep getting "Error 15" when i go to set up a new account. i wanna try ultimate ironman. i've done everything; manually synced date/time, disabled firewall, new browser. i tried on my phone too for different IP. no dice. what gives? :/

  • glenn_L1 Glenn Logie (@glenn_L1) reported

    @JagexSupport im experiencing Massive lagg at luminous snagglers which makes my cliënt crash every time...

  • hc_iron_tr turkmaster01 (@hc_iron_tr) reported

    @JagexAsh @OldSchoolRS @RuneScape assh sorry but now it was really about what you did ... been after pêrm been befor clean me bank ang u team ddos ​​me io5 i play never again sorry assh for im talking so good day

  • HermanBaldwin7 Herman Baldwin (@HermanBaldwin7) reported

    @RuneScape im having trouble accessing my account. I no longer have access to its email currently and trying to change it but it keeps saying "email registration pending".

  • ItsDervy Dervy (@ItsDervy) reported

    @JagexHelpFrost @JagexSupport I understand that you're trying to help, but that doesn't help me in this case. I know what my accounts login name is. The only other possibility is that Jagex's system can't differentiate a space and underscore, but I doubt that's the case, as they used to be interchangeable

  • ItsDervy Dervy (@ItsDervy) reported

    @JagexHelpFrost @JagexSupport I understand that you're trying to help, but that doesn't help me in this case. I know what my accounts login name is.

  • schuck91 crystal.schuck91@gmail.com (@schuck91) reported

    @JagexSupport i am writing on behalf of my husband (IGN Neclord) he does not have Twitter. Haven't played runescape in almost a year or so. Authenticator is enabled but he does not have the same phone and can't disable it due to an error message - Too many request.

  • sndhawk Hawk (@sndhawk) reported

    @JagexSupport It seems to be an issue with my network. Which is weird because I was just playing a few days ago. Anyways I managed to sign on via the mobile app, so it’s not my acc info. I tried signing into to a different acc on my computer and got the same error. “Too many login attempts”

  • PolarBroSteven Steven (Fair) 🦈 (@PolarBroSteven) reported

    @RuneScape Maybe you'll fix the NXT client on multiple monitors being stuck on loading application resources. No, not unplugging the display cable, an actual fix.

  • sndhawk Hawk (@sndhawk) reported

    @JagexSupport I need help ASAP. For unknown reasons I can’t login to my account at all. Not on any client or the main website. I’m using the same login information I always use, I even changed the password and still do not have access.

  • sndhawk Hawk (@sndhawk) reported

    @JagexSupport To clarify I was getting the same message yesterday. So I expected the problem would resolve itself by now. I’m not in a position to restart my network connection in anyway either.

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