RuneScape

RuneScape Outage Map

The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

RuneScape users affected:

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Plymouth, Taranaki 2
Heidelberg, Baden-Württemberg Region 1
Braço do Norte, SC 1
Saint John, NB 1
Valencia, Estado Carabobo 1
Redwood City, CA 1
Sumaré, SP 1
Peoria, IL 1
Cardiff, Wales 1
Borehamwood, England 1
North Ridgeville, OH 1
Rotterdam, zh 1
Ryde, England 1
Reading, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • ZohebKh65865148 Zoheb Khan (@ZohebKh65865148) reported

    @JagexHelpFrost @JagexSupport The one where it states error loading profile

  • ZaneBergeron3 Zane Bergeron (@ZaneBergeron3) reported

    @JagexSupport It's hitting me with the access denied error 15 on every page I try to go to, too recover my account. Ugh

  • EragonWings Eragon Wings (@EragonWings) reported

    @JagexSupport my mom can not login to her rs account. It gives her error loading your profile. Please contact customer support. This started we think last night. What can she do to be able to get back on her account.

  • rooabernathy Jen Abernathy (@rooabernathy) reported

    @Kyrosdies @San4311 @RuneScape Okay, lets say they give us an "offer" right now, and then it takes until Wednesday to fix it, and now they're being flooded with "It's not enough!!". So from a PR standpoint, fix issue first, get people back in game, then figure out compensation. Priority is access.

  • liltortuga1 Foreignsav_JB (@liltortuga1) reported

    @RuneScape need help unlocking account it’s saying error loading profile and need to contact customer service

  • _Ghosty_13 Ghosty👻 (@_Ghosty_13) reported

    @JagexSupport could i get a dm please got some major issues!!

  • totallynotjon_ Beeg Jon (@totallynotjon_) reported

    @JagexHelpSamo @deathlord09 @JagexSupport It doesn't take a genius to figure out that I am speaking about the issues yesterday. Especially, since I am broadly talking across the board. I don't need some volunteer commenting on here in their defense. Piss off. Lmao unless you have a way to fix this, you are doing nothing.

  • Maviakuma1 Maviakuma (@Maviakuma1) reported

    @MLG_Morse @RuneScape it was a login server issue

  • DamienThornUK DamienThornUK (@DamienThornUK) reported

    @Ejmillan @RuneScape it's a mid tier boss use mid tier gear it shouldn't be an issue

  • MLG_Morse Tyler (@MLG_Morse) reported

    @Maviakuma1 @RuneScape Yes I know; my question is whether the issue was caused by an act of malice or if it was just a malfunction. Hacking groups have been known to crash servers before and holding them offline for multiple reasons; occasionally for ransom but usually just to be a nuisance.

  • thegoutwife Marissa Gout (@thegoutwife) reported

    @JagexSupport Hey guys, I'm just wondering if there's a time line for the accounts that still can't login? Submitted a ticket about 20 hours ago and just wondering when I can expect a resolution

  • seravail Rowan (@seravail) reported

    @scenes336 @JagexSupport ********. Give them something to work with, how are they supposed to help you if you don't tell them the problem?

  • liltortuga1 Foreignsav_JB (@liltortuga1) reported

    @JagexSupport need help unlocking my account it’s saying error loading profile and need to contact you guys

  • LukeBBA 𝓛𝓾𝓴𝓮𝓑𝓑𝓐 (@LukeBBA) reported

    @NagaWolf @RuneScape what is the point of sending more than 1 ticket? if it was me working there and i kept seeing your name spammed over n over i would put you bottom of list. calm down, you are not the only one with this issue.

  • whiteweding1 Chris Robbins (@whiteweding1) reported

    @RuneScape Missing out on being able to do the smoldering lamp even since I cant login and get keys. Disappointed/Upset that I got gold premier and cant even login.

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