RuneScape

RuneScape Outage Map

The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

RuneScape users affected:

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Scunthorpe, England 1
Charlotte, NC 1
Belo Oriente, MG 1
Heidelberg, Baden-Württemberg Region 1
Braço do Norte, SC 1
Saint John, NB 1
Valencia, Estado Carabobo 1
Redwood City, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • W83Official Official W83 (@W83Official) reported

    I will start supporting the @RuneScape and @OldSchoolRS questions. For any questions feel free to ask. From login issues to in-game bugs. What to do in certain situations or help you recover. I've been getting alot of questions on disc recently. So here we go!

  • andrew03689137 andrew (@andrew03689137) reported

    @Baciandrio @RuneScape About 96hrs later, still can't login, removed from Runemetrics, Removed from Hiscores, All my post on the forums have also been removed... Idk??? I don't know if there are that many other accounts experiencing these symptoms as well?

  • Oxzorr Oxzor (@Oxzorr) reported

    @Valkyrie_786 @JagexSupport It seems to me like the cache files have been corrupted. its loading in the client incorrectly, once logged in throws errors kicking you out. this is a client & cache related issue. Try deleting cache and reopening the client and wait for it to redownload the cache fresh again :)

  • TuukkaTurunen1 Tuukka Turunen (@TuukkaTurunen1) reported

    @JagexSupport 1st link: Changed phones, already got rid of my old one, so I cant activate / deactive authenticator. 2nd: registered email is expired, unrecoverable, so cant do that either. 3rd: Doesnt get me anywhere, as it asks to login, see above why that is impossible.

  • Ninja_Foxxy Khalid Mana (@Ninja_Foxxy) reported

    @KriegerCM @ESPNKemp @RuneScape Two servers where the profiles are stored in were broken, one of them was restored and the players who had their files on it could get back in, the other one which is much more complicated to fix is still broken.

  • _ChristianLowe christian (@_ChristianLowe) reported

    @JagexSupport Hey again, you replied to me already with the same advice. But as I said before, the IP thing is an issue for me. I discussed it with your extremely helpful coworker @JagexHelpElf who understood that I had a migratory childhood so the automated recoveries auto-deny my appeals

  • KriegerCM CJ (@KriegerCM) reported

    @Ninja_Foxxy @ESPNKemp @RuneScape I know the first server was fixed. But the ongoing issue is for people with the “error loading profile” error, this is what me and the RS post is referring to, there has been no fix yet.

  • therealdefiled John Costello (@therealdefiled) reported

    @JagexHelpFrost @Lonit_ @JagexSupport Hi, for the past 3 days I have not been able to login to RS3 either, it says - "Error loading your profile. Please contact customer support." ign - defiledchaos

  • NoobletRs Fat Nooblet Rs (@NoobletRs) reported

    @JagexSupport my account was compromised. I have seen a multitude of ironman accounts on reddit having the same issue or very similar - being banned falsely after killing zulrah, I hope this gets more exposure in the coming weeks and my appeal gets rechecked and I get unbanned. 2/2

  • LikeyafaceRS like ya face / GoodOldLuck (@LikeyafaceRS) reported

    @JagexSupport My RuneScape account is hacked and the automated hijacked account self service does not work. I play Runescape since 2002. Please assist!

  • TuukkaTurunen1 Tuukka Turunen (@TuukkaTurunen1) reported

    @JagexSupport You dont have anywhere to put for example picture of my real ID, or chat or email where i could discuss this issue. Only looping appeal form. As i precisely provided the info already to you what the form asks. Its getting really frustrating that you cant help me with this issue.

  • Property009 Sophia Eva (@Property009) reported

    @LikeyafaceRS @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @_Jackroland_

  • Chvleee Chvrleee (@Chvleee) reported

    @JagexSupport please help me with updating my email on account as when i tried i was locked out of account, i cant access email associated with account for over 4 years now!! And it has become a security issue now! My Authenticator is linked up to an old phone that barely works

  • Ap3xGumpy AP3X Gumpy (@Ap3xGumpy) reported

    @JagexSupport I still have not been able to log into my account for 3 days now and i sent in a ticket can you please fix this fast it's also wasting my membership.

  • andrew03689137 andrew (@andrew03689137) reported

    @DoomedBob @CayteaCrisis @RuneScape Why would we want to waste more money on what seems like an unreliable service? lol

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