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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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RSWest
(@RSWest5) reported
@jagexsupport Anyone working today? 5th week of being ignored by "support." I can't get a single person to tell me what even the issue is. Its amazing the amount of people you let cheat on the game with no consequence, but following the rules gets you banned.
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frederik glyming
(@aidsontoast10) reported
@JagexSupport so my main just got banned and i havnt botted on it like you claim i have and now im stuck in your ****** appeal system that dosnt work since all you get in a automated reply from a bot.. imagine i have payed you for years but as soon as a problem arises its my prob
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Scarlet Mac
(@ScarletMac3) reported
@Dan92650367 @JagexSupport I had similar experience also, I contacted the support service but they were not helpful,not until I saw a comment about DIGITAL_SECURITY_SOLUTION on Instagram who got me full access to my account. They can help you
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Ha rrison
(@Ironman_Life) reported
@JagexSupport Welcome to Jagex customer service
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@PHILIP❤️🇱🇷❤️
(@GHJH769) reported
@phugma @JagexSupport I had a similar hacked problem with my account until Thomas_hackers on Instagram helped me recovered my account
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Dylan Sullivan
(@DylanSullivan5) reported
@JagexSupport I am having constant issues with error code 15. I can't submit requests through the runescape help website because of it.
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Jennifer
(@Saras23636979) reported
@JulianG63619824 @JagexSupport I was hacked too, these support services are just time wasting, send a DM to #Divine_secure on instagram, they’ll help you fix your account in less than an hour
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shadrack mallo
(@shadrackmallo) reported
@Pug_the_Panda @JagexSupport My account was hacked and bam it was @brainytoolz that’s fix it completely for me if you need help message him
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Elijah Dennison
(@dennison_elijah) reported
@OldSchoolRS i cant buy a membership on osrs mobile because the shop is down, is this a known issue?
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Ritalee
(@Ritalee50311452) reported
@ocytrem @JagexTrident @JagexSupport Exactly what happened to me, my account got banned for two month I tried contacting their service but they always give me a robot reply until i got in contact with globaltecc_consultant on Instagram who got me back in immediately Dm him he should help with yours too
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Brooklyn Aubrey
(@BrooklynAubrey7) reported
@MikeyyMC @JagexSupport Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Rowan Bennett
(@Rowdizzle_) reported
@JagexSupport Having problems recovering my account. I have the oldest password, oldest membership info & the oldest recovery answers but I'm still being denied. Don't understand what else I can give to get it back. Can anyone help me?
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Swaggy G
(@GarthHorley) reported
@JagexSupport I’ve been denied my account recovery several times but I’ve given my isp and payment methods, I can still login on mobile but I lost my registered email address so the 2fa won’t work.
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Mads
(@kocken1080) reported
@JagexSupport Hello there i just wanted to know how to remove my authenticator since my account got hacked and then someone added an authenticator. I did an appeal but you just reset my password that doesnt fix my authenticator issue. IGN:Buffytide
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ScuffedMcjagger
(@ScuffedMcjagger) reported
@JagexSupport can i just get my old account's back lol? You have been temporarily blocked from using this service. We have reason to believe that there may have been a fraudulent appeal attempt made from this IP address. Only attempt to appeal accounts that you personally own.
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Eshton
(@AlbertoA86) reported
@MikeyyMC @JagexSupport Had same issues but I got mine back with the help from *VENOMCODES* on twitter/iG just reach out to him
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Christopher clinton
(@Christo86483362) reported
@JagexSupport I assure you, it's the same email on old school runescape. I'm not some dumbass 12 year old. I'm 47 years with a college degree. I have a problem, stop sending me to an automated fix. This is your job, I do mine to pay you. Do yours...
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Elijah Dennison
(@dennison_elijah) reported
@JagexSupport im unable to purchase a membership on osrs mobile because the shop is down, is this a known issue?
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Dutch lightskin
(@sjellie8) reported
@JagexSupport @RuneScape there is a client crash going on in both mobile and pc client, i was doing the lost toys mini quest and wanted to teleport from icyene grave 11th plushie is located and it made the game crash i wanted to get back in but upon entering the world it crashes
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Jennifer Bailey 🐕
(@Jennifer43780) reported
@JulianG63619824 @JagexSupport I had a similar hack/hacked problem with my account until Brain_hackers on Instagram helped me recovered my account
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Den0va
(@Den0va) reported
@JagexSupport Needing some help/advice! I have lost access to an email address due to a service cancellation. I am unable to change registered email on multiple accounts due to this. I have submitted an appeal but it still being sent to my current address that I can't access.
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Jennifer
(@Saras23636979) reported
@CamForbes7 @JagexSupport I was hacked too, these support services are just time wasting, send a DM to #Divine_secure on instagram, they’ll help you fix your account in less than an hour
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Ethans K9 Solutions
(@K9Solutions) reported
@JagexSupport my account got hacked and I lost it all, now can't login
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IXXVIXVI
(@JgKilla) reported
@JagexSupport I got access to my Hijacked account but once I got it back it said it has been disabled, I go to login on the RuneScape website after resetting the password and it asks for a code from the google authenticator, I figured when I recovered the account it got removed?
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Christopher clinton
(@Christo86483362) reported
@JagexSupport I've tried everything that I can to fix this problem including doing mods on here. There is no help. Everyone wants to push the problem to automated help and tell me I'm stupid.
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Kevin
(@Kevin69736682) reported
@JagexTrident @JagexTyran @JagexTwisted I'm really struggling to be able to play Runescape since you guys wont even take acknowledge of false bans. I feel I cant do anything without the chance of being falsely identified as a 'bug abuser'. Please Fix this mistake!
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GOAT-LEGGED JESUS
(@GRATEFULDAD1204) reported
@JagexSupport I’m having issues with my authenticator, and when I click authenticator lost, I’m not receiving an email to disable it. Please help I’ve already wasted a day of my bond trying to log in on my desktop from my mobile account
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Aya Shameimaru
(@Aya0Shameimaru) reported
@JagexSupport I am receiving error code 15 whenever I try to create a new account or log into forums. Where can I send an email to you so that I don’t leak my ip to the public (will include that in my report)
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Bory
(@BoryBaly) reported
@JagexSupport How about y’all track login activity. I’m playing in the USA and i get hacked and now it says I’m playing from India? Get a grip
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@PHILIP❤️🇱🇷❤️
(@GHJH769) reported
@KCLim26382818 @amandapleaze13 @JagexSupport I had a similar hacked problem with my account until Thomas_hackers on Instagram helped me recovered my account