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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Mitch
(@ConkyOCE) reported
I have run out of Runescape content to watch. I feel broken.
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pleasedonttalktome
(@donttalktomefr) reported
my parents asked me to help do something but I was officiating a RuneScape wedding so I simply could not help. got in trouble but it was worth it gz to the happy couple <3
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BJ Langenbau
(@17langeb) reported
@JagexSupport @Fabiana65342945 They deleted my account too and said that my account was never created so therefore not recoverable. Awful customer service
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joe tullius
(@Fragular) reported
Lost months and months of hard work simply because @JagexSupport is awful and doesn't even help you and because none of the mods at Jagex even wanna spent 5 minutes to hear out your problem and try come to a resolution. @JagexAsh great help.
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jose
(@jose23064490) reported
@JagexSupport Ok friend problem of banning my account
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Js_Jordan
(@JsJordanJS1) reported
@JagexSupport I got a error code 26 when trying to login to steam. I can still login on the normal client but I would like to login back on steam.
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SPC Demotable
(@OperateAndSkate) reported
@JagexSupport Is there any way I could get some help with an issue I have regarding my runescape account? Unfortunately I seem to have forgotten the email I used to login so I can't access it anymore
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Brettina
(@Brettina10) reported
@ClayCicker @JagexSupport Same thing happened to me My account also got banned tried reaching out to support but they weren’t useful rather they gave me robots reply. contact @cybermonstersecurity on Instagram he’s a professional he helped me fix my account message him I’m sure he’ll help you
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TRiiGGuH
(@TRiiGGuH) reported
@InvolvedMoney I've literally been playing these games for maybe 30 mins at a time before I just can't do it anymore. Trials Rising - Speedruns Cities Skyline - Fixing traffic issues because I can't design cities Runescape - Because one simply never quits, only takes breaks. BF4 - I'm bored
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Diapolo10
(@diapolo101) reported
@Gilbert_RS3 @RuneScape Problem is, Zenevivia has his hat, and would probably inherit his wealth anyway
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GragarVoid
(@GregarVoid) reported
I JUST GET BACK TO PLAYING #runescape trying to kill seiryu is impossible with bug for uber heal @JagexSupport @runescape fix the seiryu PLEASE DO THING ONCE
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Brian the Irish Fox
(@CreatorBrian) reported
@JagexSupport Eugen, With all due respect, that's a very unsatisfactory response. With no possibility to prove my innocence and having broken no rules, knowing that I can be perma'd at any time and through no fault of my own takes away all motivation I have to keep playing the game.
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******** del Toro
(@Zombie_Prime) reported
@JagexSupport So I found out the issue that I was having was that My account had been deleted a month ago. It was likely stolen as I haven't played in at least 5 months. My new issue is that I'm not receiving emails to enable authentication.
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Blake
(@Winter_Shred) reported
@Rendi_Mento @JagexSupport Let’s also ban @B0aty for his cape service as well!
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joe tullius
(@Fragular) reported
@JagexSupport It is definitely the correct login they’re saved onto my account and browser, all I need is to have the 2 step disabled. I can prove this is me via screenshots/ip address/bank pin and even more. I’ve literally lost 650m or so I’m gutted.
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Brettina
(@Brettina10) reported
@JamesFi26713191 @JagexSupport Same thing happened to me My account also got banned tried reaching out to support but they weren’t useful rather they gave me robots reply. contact @cybermonstersecurity on Instagram he’s a professional he helped me fix my account message him I’m sure he’ll help you
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Dylan S.
(@streev_daddy) reported
@JagexSupport I’ve been falsely banned in the past and it’s unfair for me to continuously be banned, now permanently, when we run into this issue every year. It’s not fair for me to lose an account I spent 1500+ hours on over the anti cheat system tripping falsely.
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Hillbilly Plays
(@JDtheHillbilly) reported
@JagexSupport @RSWest5 Hey, hi @JagexSupport your customer support system is broken. You would think thousands of complaints would open your eyes an inch. No, a millimeter. But hey, 20 years going strong, amirite?
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!𖤐
(@err0r404444) reported
@JagexSupport get better customer service
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JayTicklez
(@JTicklez) reported
@JagexSupport Alright jagex. What is your problem now? I have a new password and Authenticator working, yet I get an error everytime I try to login. The error will read “current session is still logged in or server is busy. Please try again later”. Yet my gf logs in fine from the same IP.
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Jordan
(@Jordan31623157) reported
@JagexSupport Well can you at least look into creating a lost item retrieval service for the recipe for disaster quest similar to the ones at zulrah and hespori? Don’t you think it’s wrong that i lost almost 100m gp this way?
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Slader Ray
(@sladerray) reported
@JagexSupport @Fragular I have the same problem. My main account Authenticator is on an old iPod that’s eventually going to die. I have no way of disabling Authenticator because I don’t have registered email! Lesson learned create your accounts hah
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GragarVoid
(@GregarVoid) reported
i swear #runescape 3 add more bug then fix them!
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Achilles
(@xAchillesJr) reported
@JagexSupport Hello Jagex, i have a problem in my account, i was banned for Macro 1 month ago, when i did Barbarian Assault to get Torso, can unban please or ¿what i need buy to unban my account?
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Brian the Irish Fox
(@CreatorBrian) reported
@JagexSupport I've got an issue with my account that I'd like to discuss with a support member. The support section of the website doesn't cover my specific issue. How can I get in contact with someone that I can talk to? Thank you!
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induced euphoria
(@ShahrinMathers) reported
@JagexSupport I actually forgot my login ID username. I know the password and rsn but the account has not been registered yet. Is there anyway for me to make a recovery for the account? I believe i'd have supporting information of my account creation.
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Maritn
(@TribalTear) reported
@JagexSupport hello, i have issues with changing email. I tried changing email for account, it says that i will receive email on my old email address, but i haven't received anything in a week. I tried multiple times, but to no avail. I can receive other RS mail, but not this one
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Caro
(@Caro64605057) reported
@IanDizo77040126 @JagexSupport Recently support services are very annoying...my account was having this same issue earlier today, I contacted support but they wouldn’t help me ...thanks to those who referred @DEREK_SECURECODING on instagram they were very helpful,reliable and trustworthy.
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******** del Toro
(@Zombie_Prime) reported
I'm trying to get into my account to set an authenticator, but it already has one installed so I can't log in. How can I fix this? #runescape @JagexSupport
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RSWest
(@RSWest5) reported
Every other company to paying customers - "You're having problems, ok lets try to figure this out to help." @jagexsupport - You need us? That's too bad, here's an irrelevant link and you can no longer ask for any help. You don't stream, so we won't bother. #jagex #runescape