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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Hassman-Watson
(@HassmanRyan) reported
@JagexSupport Hello Cody, within the first 2 days I lost my account I sent in copious amounts of recoveries but now I am still 115 Error IP denied , regardless of all the steps your team has gotten me to take to fix that. I am greatful but very SOL.
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Frederick Cook
(@FrederickCookJ) reported
@RuneScape I'm thinking they have forgetten about the people who started playing Runescape after Feb 8th but before Mar 4th. I opened a ticket early on about the error loading profile. Still isn't a username associated with my profile and my account didn't get the updated login message.
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DJ
(@machochaos_) reported
@JagexSupport hey so are all accounts that were affected by the login issue cleared now and ready to login now? or do some have to wait til the beta to try and login? or is the beta something different?
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orbik henriquez
(@orbikh) reported
@JagexSupport but to remove the authenticator . they say they send me en email to the registered email. but i forgot the email. and to find out the registered email i need to login.
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spookdog
(@spookpuppy) reported
@SamieOSRS My daughter wanted to play RuneScape she wanted to make a “iron woman” account but sadly she was upset to find there isn’t no iron woman options, I would like jagex, to get their equality team to review this issue, is gielinor really a mans world?
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🌲🌳🌎🌍🌏 #Environmentalism
(@XxJD32016608xX) reported
@imnotisak I wouldn't bother with Runescape anymore. After I tried resetting my account's password, the website told me that I was using the wrong email and Jagex says that this is the case. Nobody has bothered to fix the issue so I quit playing RS until further notice.
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orbik henriquez
(@orbikh) reported
@JagexSupport Yes i tried to do that ,but im not getting the email . it saying it sends it to the registered email adress which i dont remember . i just have to know the registered email so i can login . to know the registered email i have to sign in . so im in a double loop
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Cody Sullivan
(@lilskull4) reported
@JagexSupport old phone with gmail access (forgot that password and cant reset it) and authenticator for my account is on that. i have that phone but its broken beyond access, after trying to change my email it locked my account, any help?
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Esco_COD
(@Esco_COD) reported
@LukeBBA @checkmate812 @RuneScape Jagex working on a fix years later doesn't make up for the lost time of these paying customers. There would need to be some kind of compensation for this.
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ᴘʀᴇᴍɪᴇʀ ᴄʟᴜʙ ツ
(@RSPremier_Club) reported
Week 2 without no Game Update. Who cares if 0.5% of RuneScape accounts can't login.
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Andrew
(@Goofie_72) reported
@RuneScape I cant login in at all. Will this time be comped? since im paying monthly for a game i cant play at all. wont even login to the homepage on website either
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Dr. Kylie Baby she/her
(@RedinMyCup) reported
I been lagging it on the OSRS videos my bad g's more videos dropping on the tube. @OldSchoolRS
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James DeleteStoneSpirits McCarthy
(@YourMuthr) reported
@RatherBeElsweyr @RuneScape Dude they've literally ceased all other functions to focus on fixing this exact issue. What exactly are you requesting that Jagex isn't already looking into?
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Ltlmsmunky
(@ltlmsmunky) reported
@RuneScape I was behind you feeling like this was a ‘small amount affected’ & being patient as this is a manageable fix. You are stringing us along. Give concrete timelines & meet them. Things are not adding up.......coffee references & tears are no longer acceptable
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James Luke
(@james_luke08) reported
@JoelMcadie @RuneScape and some 20 year players cant even log in right now, your no more entitled to content then they are, just be patient they have a big issue to fix and making sure everyone can log in is 10x more important then getting an update out so some people remain happy
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Professional Pirate
(@toastcryptid) reported
I DONT REMEMBER MY RUNESCAPE LOGIN CREDENTIALS SO I CANT PLAY ON MY LAPTOP...this is wretched
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Yangdung
(@10_pusker) reported
@OldSchoolRS Hello old school RuneScape team, I'm pretty desperate to get back my account hence I'm tweeting you guys. My account was hijacked, hackers changed email and password. I still have my mobile authenticator my original email(Login User) and pictures of my accounts.
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Memphis
(@WizzyHatG) reported
@JagexSupport Hi can you help with an issue with my subscription? Having trouble with my auto renew. Just call me my twitter handle please, it's also my rsn
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Koda
(@Kodagraphy) reported
@TonySan62858541 @RuneScape Ah, yes. Only a developer that cares nothing for their loyal players would set aside regularly scheduled and expected updates for *all* players to deal with an issue that only affects a reasonably small portion of active accounts. Truly the epitome for contempt for consumers.
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BOMBO CLOT
(@ClotBombo) reported
@JagexSupport Incident ID: 888000310103593182-221086306362984389 Access Denied Error 15
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I Dont Nex
(@Nexlet) reported
@RuneScape is anyone going to fix these crashes anytime soon or am I just expected to always have rod on 24/7 because this is getting ridiculous.
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Auzsie
(@AuzsieNL) reported
@OldSchoolRS dont give a ****, fix pvp ya dogs
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👑
(@DAILYJ0NAS) reported
@JagexSupport I’ve tried changing my password on my account a few times and it won’t sent me an email to change it, is there a way to fix this?
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:235:
(@SquidTheCynic) reported
@RuneScape just play melvor idle while you wait for jagex to fix the game in a month
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verzun
(@verzun5) reported
@JagexSupport Hey, I got an issue where the gmail for one of my accounts has been disabled by Google. How would I go about changing the email?
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jack bottomtext
(@memeboyadvance) reported
@josh_philosophy @mitoModeller yeah. like 10 years ago i had a friend whose mom suddenly became one of these types and wouldn't let him play runescape with me anymore. strangely she had no problem with call of duty
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DJVibezzz
(@_DJVibezzz) reported
@JagexSupport I took a long break from playing RS. Now when I try to login it says my account is locked. But when I try to unlock I won't receive an email. I tried it 2 weeks ago and got no reply and I tried it today with still no reply. How do I fix this so I can play again?
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Joaquin Roybal
(@JoaquinRoybal) reported
@zaerlock @LittleToriField @RuneScape I couldn't agree more, i am also paying for a service we can't use.
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Gameaholics 🎮
(@GameaholicMedia) reported
@JagexAsh @JagexSupport Hey guys I keep having issues with 2step, I disabled it and went to re add it to my authenticator but every time i enter the code it says its incorrect.. any ideas? I'd like to have the extra security. Thank you.
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ʀǟɨռʄʟɨք
(@TimeCollapsed) reported
@Esco_COD @JagexSupport Sounds like your login info must have been compromised, from what I know, you’re responsible for anything that happens on your account