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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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David Harvey786554
(@harvey786554) reported
@jessenewsome @JagexSupport There’s this genius who can help write to robfixx on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Milly
(@AmandaM73228644) reported
@JagexSupport I cannot submit a ticket because the hacker has changed all of my information. I’ve been a customer for over 15 years. Your lack of help and support is shocking. There must be someone I can speak to about my problem
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Jesse Newsome
(@jessenewsome) reported
@JagexSupport Hope this finds the right people. Last night I was playing on my HC and all of a sudden I seen my main login. Obviously wasn't me. Account had 2fa enabled and everything. I scrambled and logged into the website changed password and ended the session. Plz message me
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Mamud
(@mamud_33224) reported
@OOTWMusic @JagexSupport @JagexTwisted My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Mamud
(@mamud_33224) reported
@Agiter3 @OSstrudel @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Mamud
(@mamud_33224) reported
@ansel50843496 @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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OOTWMusic
(@OOTWMusic) reported
@JagexSupport @JagexTwisted I am committed to resolve this error. I hope it was unintentional but it is an error nonetheless. Please help me with providing an explanation. $14.99 x36 times and I haven't gotten anything to support the reasoning behind the ban. Please help me understand
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ItsNiizy
(@ItsNiizy) reported
@Dar271094 @SNESGamer1 @JagexSupport Also experiencing the same issue I know the login details but keep being denied I just want it unlocked so I can play the game like I used to.
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nda
(@jhygyygggff) reported
@ansel50843496 @JagexSupport Sadly, bans are unappealable here Especially permanent ones However I'd suggest you reach out to #clifftech1 on Instagram I'm pretty sure they can help remove the ban and unlock your account cos they helped me fix something similar recently
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Jalyn Johnson
(@JalynJo72575816) reported
@JagexSupport Hey guys, thanks for the swift response! I hate to be annoying but I have followed this tooth and nail twice now, still running into the same issue. It’s almost like no matter what I change or resecure the perpetrator had access still. Is it possible to lock my acc to my reg IP?
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Mamud
(@mamud_33224) reported
@Dar271094 @SNESGamer1 @JagexSupport Write a complain to kelvtoolz on Instagram about your 2fa problem because my own sister also playing with me got that issue on her account and she can't access her account, it was that dude on Instagram that helped us to deactivate it, he can also reset it you want.
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tek
(@zxv098876zxv) reported
@LawrenceWhalle1 @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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derik
(@hmood22237) reported
@jjbram3 @JagexSupport @OSstrudel My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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𝕾𝖙𝖊𝖛𝖊𝖓🤚
(@ImaniSabri) reported
@DelchaPro Why don't you seek #John_tech50on Instagram for help, he's specialize in fixing this kind of issues. He's affiliated under @Jagexsupport assist, good at this and trustworthy
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Singoku
(@Singoku14) reported
@JagexSupport @JagexSupport I’m needing help changing the email that’s on my account, I’m a returning player and I find it odd that this email is on my account. I was able to login through my Facebook account, did the account recovery to change the email but I was denied.
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JagexHelpStevie
(@JagexHelpStevie) reported
@ThickNick97 @JagexSupport What sort of error are you getting? I haven’t heard of any known issues but I’ll try and look to see.
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Lionhart16
(@LionhartXVI) reported
@AerospaceCowboy @HatokTalk It's funny because I always hear about old school RuneScape but never anything on the new one. Did they do something to it that scares people off, or is it just chugging along without any real issues?
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Fifa
(@loode5551) reported
@WhatsAnAt @JagexSupport Are you still having issues with your Social media account, hacked, banned or suspended, disabled chat cyber_punck now for Quick Recovery
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Hacktecnology
(@next_rated_002) reported
@greyiztoxic @weneedthemnow @JagexSupport It’s a feee service we don’t charge
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LiRoSe🌹
(@Lirose40) reported
@LawrenceWhalle1 @RuneScape @JagexSupport I was struggling with the same issues right now but I was told to file a report to their management support, clifftech1 on Instagram and it was rectified few minutes ago
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Darsh
(@Dar271094) reported
@SNESGamer1 @JagexSupport I'm also dealing with a similar issue, I no longer have access to the email that was linked to my account and I can't disable 2FA without that email. If you are able to find a solution, please let me know!
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OOTWMusic
(@OOTWMusic) reported
@JagexSupport @JagexTwisted goodness, as soon I provide proof on why my ban is false nobody replies. I've spent so much time and money on this game and when I've only had one problem which cannot be fixed.I JUST WANT AN EXPLANATION ON THE BAN
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whyhavealyfe Rs
(@RsWhyhavealyfe) reported
@JagexSupport The problem im having is i have factory reset pc, then done several virus scans, then made all brand new emails all new authenticators all new bank pins, then they were hacked again all 5 accounts... i really dont know what to do?
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Mamud
(@mamud_33224) reported
@StauPeScaun @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Roisin
(@RoisinBerlin) reported
@GregGre49860139 @JagexSupport GO inbox MYSTICHACKED07 on Instagram My account also bugged and support service aren’t doing anything about it, he successfully retrieved my account, he is the best.
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grim quo maten
(@babyygrim_) reported
I’m so burnt on RuneScape right now I’m having trouble getting on to do anything besides mini games 😩
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derik
(@hmood22237) reported
@jjbram3 @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Jesse Newsome
(@jessenewsome) reported
@JagexSupport My account isn't locked. Someone some how was able to login using my exact credentials and somehow bypassing authenticator. I know how to keep my accounts safe. Had it since 03. I have the account and changed password. Resetting pin ect. This account needs monitoring message me.
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11
(@aassddf3655) reported
@OOTWMusic @JagexSupport @JagexTwisted Why don't you seek #robfixx on Instagram for help, he's specialize in fixing this kind of issues. He's affiliated under ATVIassist, and jagex support good at this and trustworthy
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Singoku
(@Singoku14) reported
@JagexSupport I am needing help to charge the email that’s on my account, I have gone through all the channels and support. They do 0 anything, can a Jmod please for the love of god help me! I’m able to login through my Facebook account but I need help changing the email!!