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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (24%)
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Matchmaking (6%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Tansley
(@CallumTH_96) reported
@JagexSupport I purchased some OSRS bonds on Sunday, I have an email receipt saying they were OSRS bonds. But, they ended up on my RS3 account, I submitted a refund request on Sunday but am yet to hear back. As this is not my error, would you be able to expedite the matter?
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PhunkyGorilla
(@EyesUponCthulhu) reported
@JagexSupport I’ve tried the steps but they’ve not worked and when I try to submit a support ticket I get the same error code. So I’m not sure what to do at this point
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fernandomelhado
(@nandomelhado1) reported
@JagexSupport thanks for answering me, i already sent this ticket and i was not helped, because they only answered the ticket with automatic messages. Account lockout error, help me please
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John Dorey
(@JOHNDOREY24) reported
@Mankedupmage @OldSchoolRS Let victims in the wilderness have a toggle button so they can turn off pvp and be completely immune in the wildness!! This will fix PVP!!!
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Goar
(@GoarStruck) reported
@JagexSupport Hello, I was trying to come back to RS and I'm pretty sure i was using the right email for my login. I tried to do password recovery with the email but i never get an email with that account. I know the username, but is there any other way to recover?
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Jeremy Balfour
(@Somfingwong) reported
@JagexSupport I recently lost access to my IM, I thought I was locked out, but after not being able to login after the final wave I recovered it to find I had be de-ironed, username: TrianixIM, is there any way I can be rolled back or ironman status restated? I'm devastated :(
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Blair
(@Blaird781) reported
@RuneScape Fix my money with login issue still idiots
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Wzrddd
(@wzrddd_public) reported
@largedickalien @OldSchoolRS people mainly had a problem that it killed old methods and forced you into some new cave for the majority of your time while they played f2p specifically for the old methods and not much changing
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HarleyQuinn
(@HarleyQ36581501) reported
@RuneScape Again, I'll say it. Get it together RuneScape, I wanna get back on my account. My membership should be reimbursed at this point. I paid for a year and you just wanna not fix this login issue.
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Bob morris
(@PlankyTheDanky) reported
@JagexSupport I started playing OSRS 16 days ago and my email I used for my account had been leaked. Since I got tired of getting the login lockout stuff everyday, I decided to make new email and play on it, can't login to the new email at all on the osrs site. any suggestions?
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Lance Brubaker
(@getploxed) reported
@RuneScape error code 15 can't login sucks help please
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Bekir
(@Bekiros68) reported
@JagexSupport I can't log in because my phone is broken, so no authenticator. I really try hard to remember everything. But it keeps denying whatever I can remember. It's over a DECADE old account. I literally have proof of owning the account. Is there really no other way to prove ownership?
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Chii Motozoa
(@largedickalien) reported
@wzrddd_public @OldSchoolRS I don’t see what the issue is, it’s new content for f2p and a consistent way to get giant boss keys. Only positives.
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Im_lavitz
(@ILavitz) reported
@OldSchoolRS For group Ironman, would it be too much to ask for a shared bank system? This would add to the game mode and give a unique way of playing the game. Accounts can avoid having some issues by making account able to bank peoples in the groups possessions while they are logged.
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D awesome
(@D_Awesome_RS) reported
@JagexSupport Hi, it was 15 years playing and paying the game. You can't say just make another account, it's not that simple. So sad to hear the problem can't be fixed. And I know the rules already, I helped lots of people during my time. Ty anyway.
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Bekir
(@Bekiros68) reported
@JagexSupport Hi, I've managed to finally solve the problem. Apparently I did have one of the Jagex emails in my blocklist, thinking it was a fake email. Thank you for your time. I’m so glad that I can log in! Kind regards, Bekir
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zainbeauty0
(@Zain72130058) reported
@JagexSupport Hy Osrs Update issue Game Not Play why?
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@David 😈
(@itsmedavizzle) reported
@JagexSupport no security issues just someone found my login username and is spamming login making failed attempts to where I can't get on my account...
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🇺🇸 Ryano2.0🇨🇮☘🍀
(@0Ryano2) reported
@RuneScape now fix the bloodwood tree one please
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Ben
(@benjamindmclean) reported
@JagexSupport How do I submit a ticket when I can't login?
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koos koets
(@tpkoets) reported
@RuneScape If you cannot restore my account please send me an email and give me back my payments for membership, it really stinks that I have got no info whatsoever and jagex just pretends the account problems are over. Is it really to much to ask to send us an email about the situation?
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Lance Brubaker
(@getploxed) reported
@JagexSupport error code 15 can't login sucks help p
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PhunkyGorilla
(@EyesUponCthulhu) reported
@JagexSupport hi I’ve been trying to make a new account after my hardcore Ironman died and I’ve been getting error code 15 since yesterday and none of the solutions I’ve tried worked and I’m also getting error code 15 when I try to contact you to submit a ticket
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m
(@ZIAMXPOTTER) reported
@Desm021 @JagexSupport I also got hacked, these support services aren’t doing anything, send a DM to @DaveCyberHelp on instagram, they’ll help fix your account fast!
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StayVibrant
(@wavyfingers) reported
@JagexSupport too many login attempts message?? What do I do
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Blossomlotus
(@BlossomlotusTV) reported
@Fools_Tokke @Mankedupmage @OldSchoolRS It feels like there are too many resources flocking into the game without an actual sink. The botting problem in LMS, BH was/is still a real thing and we're banning them but we're not working towards a long term solution to preserve economy / pvp.
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Tom Morse
(@MorseThomas) reported
@Noxes_the_Chozi @RuneScape they are making their way over to RS3 I have run into a few at corrupted dungeons, they will grieve you and use no feathers, which means you cant kill the monster even if you're on it too. It's pathetic, the 3rd person speaking they do with broken english is a dead give away.
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Snoozeypoo
(@snoozeypoo) reported
@JagexSupport I don’t think you’re reading at all. I am literally telling you that your website will not allow any ticket to be placed. It LITERALLY ALWAYS says error 15. EVEN THE CONTACT US BUTTON FOR ERROR 15.
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gregoriromero
(@gregori36602473) reported
is there a problem with the authenticator problem? I am trying to access my account and it tells me that the password is wrong, it is the first time it happens, could you help me @JagexSupport
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Snoozeypoo
(@snoozeypoo) reported
@JagexSupport can someone please help me. I’ve lost items and I have tried for 2 days now to put a ticket in. Every time I try to put a ticket in I just get an error 15z