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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (68%)
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Online Play (26%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Zaayl
(@Zaayl) reported
@JagexSupport Responses like this really make me wonder if you guys even read the body of the tweets you receive. He didn't want help with the error, he was calling you out for how the error displays personal info. I see tweets like this way too often from you guys, get more support staff.
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Iron Icant
(@IronIcant) reported
@JagexHelpElf @JagexSupport Potentially 8 more days of staring at the runelite login screen.....🥺
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JagexHelpElf
(@JagexHelpElf) reported
@Ethan4hire @JagexSupport Internet Service Provider since creating your account, please also give details of those changes in the bottom section of the form. 2/2
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Colt Nichols
(@ColtNichols5) reported
@JagexSupport Why can I not email you or any other support for help. Why am I forced to do this over a limited tweet that has hour gaps in between responses. Your suggestions thus far a fruitless and I need more space to explain the issue of this sub par mobile app
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Eclair •ᴗ•
(@minyoonjinssi) reported
@JagexSupport Hi, I can't seem to play/log in (in OSRS website) my main account on mobile. It's been going on since December last year. I can play and log in my ironman tho on mobile. What seems to be the issue and is there a way for it to be fixed?
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport I regret to inform but this issue still persists. I know for a fact I did not fail the Capchas ((Thinking that it might have been my monitor and my eyes)) But that's not it at all, all 3 browsers say the exact same thing previously stated as before
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JagexHelpElf
(@JagexHelpElf) reported
@Running_lime @JagexSupport Hi Conrad, Yes, if the hijacker has gained access to your email account they may well have changed your registered email and/or changed your email permissions so that you do not receive emails from Jagex. What I would suggest that you do as you have had issues previously 1/3
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexSupport May I get some confirmation/reply to my issue. Thanks.
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Osrstrs
(@osrstrs) reported
@JagexSupport Did it work? Accounts login name is aloli7 if that helps.
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Cerpin Taxt
(@CerpinTaxt_OSRS) reported
@OldSchoolRS Fix your account security.
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport " Error: Sorry, a problem occurred while submitting your request, please try again later. " There is a big red bulletin right at the top stating this. Is it down or something?
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Colt Nichols
(@ColtNichols5) reported
@JagexSupport Oh man top notch support right there. Yes my credentials are correct I can log in just fine via desktop. Its only on mobile that its having an issue. And this issue is now happening on 3 different accounts
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport I'm still having problems with that same red bulletin at the top on all 3 browsers, now I'm not sure if it's a cookie issue cause it's all enabled or maybe I'm just failing the Capcha every single time, I will keep trying and give a follow-up
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Terrance
(@TerranceMcCann) reported
@JagexSupport @TheMoistNoodle You are as incompetent as ever, jagex support. He just says he doesn't appreciate how it shows his IP address when giving the error. My god this has got to be the most sorry excuse for a support platform.
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Aishah
(@aishah136) reported
@JagexSupport This isn’t related to my query... The issue is that you have only published RS on Steam for Windows, not other operating systems...
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Azurika
(@N0t_a_bandit) reported
@JagexSupport @TheMoistNoodle once again trying to communicate anything with Jagex proves to be a waste of every bodies time! the error might have appeared due to technical error sure, but there is ZERO reason it needs to display the users IP! at least have a "reveal" button
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JagexHelpElf
(@JagexHelpElf) reported
@pedroce92945859 @JagexSupport usual location, usual computer and without using a VPN or proxy. If you have moved home and/or changed your Internet Service Provider since creating your account, please include details of those changes in your recovery form also. 2/2
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Skittle
(@OsrsSkittles) reported
@OldSchoolRS Fix to many login .... i cant play?
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Lord_Voldemort
(@Himom80) reported
@Smith_Dawg @JagexSupport @JagexHelpElf ya, if a real human looked in they can prolly see false banned and fix it, but nooo they dun wanna look into it. I played my army for 2 years, and then boom banned on day 3 of dxp even soon as i bought all my guys bonds. 5 perma, 1 temp, and the other 6 just fine. :/ so sad.
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TheSavageRaven
(@TheSavageRaven) reported
@JagexHelpElf @JagexAsh @JagexSupport Yeah that's not working and you guys know it... Like this is not what we play for.. Why are y'all taking so long? What do you guys have so important that you can't fix the login issues? There shouldn't be a need for work arounds fix this issue.
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JagexHelpElf
(@JagexHelpElf) reported
@TheSavageRaven @JagexAsh @JagexSupport Hi TheSavageRaven, Have you used the "Report Issue" link at the bottom of the page please?
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport Hey Elf, I really appreciate your assistance with my issue it really felt like someone cares, literally the only person to reply to my issue thank you, please mention to your team I still need help. Much love
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport " Error: Sorry, a problem occurred while submitting your request, please try again later." and its in red at the top. . I really appreciate you taking the time to address my concerns.
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport Hey Elf, there seems to be an issue getting my account back, I only have 2 hotmails and 1 gmail and I've noticed it before but I have never gotten emails for resetting my password or recovery like ever, and the only only Jagex mail I've gotten has either been deny or billing mail
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JagexHelpElf
(@JagexHelpElf) reported
@JordiJordz @JagexSupport submit your recovery request from your usual location, usual computer and without using a VPN or proxy. If you have moved home and/or changed your Internet Service Provider since creating your account, please include details of those changes also. 2/2
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Super Fugoot
(@SuperFugoot) reported
@ORoblfc @OldSchoolRS What's the issue with account security exactly? If you don't download fake clients that keylog you or sign in to fake websites that just straight up take your account because you're literally giving them your password, it's pretty hard to get "hacked"
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Moist Noodle
(@TheMoistNoodle) reported
@JagexSupport I'm not looking for a technical fix. If you re-read my tweet, the issue is openly displaying sensitive information without any prior warning. As a server engineer by trade, this is one of the worst error logs I've ever seen.
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexHelpElf @JagexSupport I do not want to shamelessly ask you for more however my issue is still not resolved. :.(.
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexSupport I'm requesting a flag and more investigation upon my case of my account being hacked every time I go through the steps I continuously keep getting the message " Error: Sorry, a problem occurred while submitting your request, please try again later."
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Lord_Voldemort
(@Himom80) reported
@Smith_Dawg @JagexSupport @JagexHelpElf wouldnt doubt if the bot they use for the support is broken too, i sent in an appeal and was "re-investigated" within 30seconds of sending the ticket in. the other multiple accounts I sent an appeal in nothing heard back.