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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (82%)
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Matchmaking (9%)
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Online Play (9%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Sign in | |
| Pittsfield |
Sign in | |
 Johannesburg |
Matchmaking | |
 Manchester |
Sign in | |
 Melbourne |
Sign in | |
 Gaspé |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Mari
(@Scorpy11) reported
@RuneScape why after every update do we have problems playing the game? I keep crashing and am unable to play!
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Reflect Universe
(@ReflectUniverse) reported
@JagexEasty @RuneScape game crashes on steam and normal client. The only way to play now is to use the "Compatibility Mode" on normal client which is laggy af Fix plz
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O'sheen smith
(@Osheensmith1) reported
@OldSchoolRS possible outage going on, might be related to your update servers. Please take a look. Thanks!
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Jason Erskin
(@erskin_jason) reported
@JagexSupport The problem is, I lost access to my google authenticator app with the iOS 14 update. All of my accounts are gone from it, and I can’t get a new QR code with you guys, because I can’t log in... I’m stuck.
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LoginIssues
(@over_rs) reported
@JagexSupport i have a question, the backup phone i have been using for my google auth, screen has completely stopped working nd i cant login without the google auth numbers, so how can i remove google auth from the account so i can login and play nd add google auth on new phone
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ShaneLaFlame
(@ShaneLaFlame) reported
@JagexSupport Hey i can't login to my account. it says Too many login attempts please try again later. Had this same problem a while back and it took about 3 months to resolve.....please help!!!!
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Issa_Me_JJ
(@JJ_2591) reported
@RuneScape fix this BS too many login attempts please try again in 5 minutes bug.
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Jay
(@JayGomer_1892) reported
@JagexSupport Hi, i followed your advice but i was not signed in on the osrs website and still have the same issue?
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CHIRO
(@CHIRO46972500) reported
@JagexSupport A few hours ago i could finally login after a week, but now my acc got spammed again... still able to use my phone
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master
(@mastercryptox) reported
@JagexEasty @RuneScape Fix it guys bad update game closing
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Franklin🎮
(@PurpelTV) reported
@RuneScape I’m having a problem with opening my client, I can download from different browser but it just tells me on load up my file is corrupted, if you can help resolve this that’ll be appreciated. I really prefer the browser client over steam help if you can! Or need any info
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Danny
(@Danny10328913) reported
@RuneScape why is it broken ffs
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LoginIssues
(@over_rs) reported
@JagexSupport @JagexSupport the link i followed it and it said the samething when i tried it yesterday sending the disable link to a email adress that was on the same phone, which i cant access due to broken screen. so i feel im kinda screwed atm
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not awake
(@not__awake) reported
@JagexSupport the game is completely broken! good work! freezes and lags out as soon as try and do anything, and it's not my pc as it has no issue running on ultra normally. i7 @ 3.60ghz 24gb RAM ATI RX580 8gb
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tom hathaway
(@tomhath74924243) reported
@JagexSupport I’m getting to too many login attempts message when I try to sign in I’ve changed my password what else can I do to sort this? I’ve put so much time into my account
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XJMproductions
(@XJMproductions) reported
@JagexSupport and of course there is no customer service line i can call either. just a 1 time appeal that u guys already denied which is just silly. i did not macro my account. it was clearly stolen. i would not just get my account banned after 14 years. fix this
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cry$ | gucci
(@CRYdollarsign) reported
@HotStudEthan1 @OldSchoolRS @JagexAsh Seeing as I spend plenty of time in Palms, I know the issues you’re talking about. I’m acting like you posted a link to a video posted on The Onion while trying to have a serious conversation. Try harder next time, sport.
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Alexander Ackerman
(@AlexanderAcke18) reported
@JagexSupport Hey Jagex, why when I try to make a new account do I get Error Code 15? I am trying to show a friend Runescape and I can't do it. What gives?
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RookieManiac
(@RookieManiac) reported
@JagexSupport It indeed looks suspicious? its Phishing, im being targeted, im paying to play and i cant, is there a way to change my username to login? i send 2 request on the rs homepage but nothing yet about it.
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Ben Cruise
(@BenCrui10819078) reported
@JagexSupport my account was hacked and the authenticator was broken, how can I be sure my account is secure?
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Stadinalfa1234
(@Hupsista) reported
@JohnyBeWood @RuneScape Hardest boss is 4 years old and this is not even gonna fix that. Yes we do need more
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Tyrone Kit
(@Tyroneekit) reported
@JagexSupport Nothing is working and I still can't play on my computer. It let's me login through mobile using Gmail but not with the login username. Please send some feedback on what can be done
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daiqu
(@fr0zenthe0) reported
@ilisten__ I am having the same issues @JagexSupport
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🏳️⚧️ ミラ 🏳️⚧️
(@horribleimp) reported
i might try streaming JUST some dota today to see if the problem with my computer shitting the bed while streaming is exclusive to runescape (because i think it might be)
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Yung_lag
(@yung_lag) reported
@zertap @derppi_ @JagexSupport Its pretty simple really, their antichesy has some pretty big issues where it flags accounts doing low input methods, think minnows, motherload, occasionally cooking, and as long as you click when you should, the system decided you must be a bot, then a jmod just clicks approve
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Breezy
(@Breezy68254033) reported
@JagexSupport i've changed my email password and everything it looks like they spammed recovery and password change which locked my account i don't think they have my password because i can attempt to login but says account is locked ,i tried recover but it was denied? my ign is ima get lazy
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Nickypoo
(@NickypooRS) reported
@JagexSupport Need this to be actually checked by a human.. look into it, it was an error..
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Jore
(@Joreftw) reported
hey @RuneScape the launcher (old one not steam) has had some issues today, after the update it keeps crashing every 5 minutes, any chance you can look into that? :)
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WalrusNipples #GoOutside
(@WalrusNipples1) reported
@JagexSupport Galaxy S Pen has stopped working for moving camera in OSRS after most recent mobile update. Someone has posted it in detail in forum - 409-410-570-66189810. Can your team confirm that this is an issue you're looking into?
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Nickypoo
(@NickypooRS) reported
@JagexSupport Look into the account for me.. it was clearly an error on your end, since both accounts are owned by me, and was transferring gold from my main to satisfying..