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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (13%)
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Game Crash (13%)
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Glitches (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Francisco |
Sign in | |
 Manchester |
Sign in | |
| Urbandale |
Sign in | |
 Sydney |
Sign in | |
| Upton |
Sign in | |
 Heidelberg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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procedure
(@procedu21081434) reported
When I logged into the rs3 account through steam login, I could see what my email on the account was but it was the same and another runescape account I have. It seems like I have 1 email for 2 accounts and that’s the issue
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Lucasio ⚔
(@ToEveryEnemy) reported
@JagexSupport hey! I have an issue with trying to submit a ticket for the login issues. I can't seem to log in when I'm on the support website, but I can log in on the runescape website. Is submitting a ticket needed in order to get your account restored & getting the goodies?
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Keigrad
(@keigrad) reported
@OldSchoolRS Is there any update on the login issues? I haven't seen any updates anywhere
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Tegridy Made Games
(@JaminsonJohn) reported
@JagexSupport you guy SERIOUSLY need to keep us POSTED every DAY, that is your JOB as a MMO game DEVELOPER! If players cant play my games I FIX THEM THAT DAY I DON'T WAIT. At this point I JUST WANT MY ACCOUNT BACK. I DONT CARE IF YOU LOST 1 MONTH OF DATA YOU ALREADY LOST A MONTH OF GAME TIME!!
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Charlie
(@CharlieInvestGB) reported
@JagexSupport any update about the echo throughout time music track bug, cant obtain even though quest is done? and if its been acknowledged/eta on fix? soon to be last comp req.... super annoying. I HAVE reported this ingame already..
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Spencer Squires
(@squires_spencer) reported
@JagexSupport my account was hacked even with an authenticator. Now it says my authentication code is wrong and if I try and get it removed to fix it, I get an error 15. All my GP was stolen along with some equipment. This happened early this morning after I got off.
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odisho
(@odisho1996) reported
@JagexSupport @JagexSupport it worket i changet my password from my laptop but still got error loading profile ?
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Arat ☀️ ארד
(@AratRasheeed) reported
@RuneScape Once upon time I was able to login
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Farlon Muentes
(@farlon_muentes) reported
@TriciaWelfl @RuneScape that's a smart decision. it's difficult to trust a company that ignores their customers. even other services gives you an estimated time or substantial info to when an error would be fixed.
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Arat ☀️ ארד
(@AratRasheeed) reported
@RuneScape Once upon a time I was able to login
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bryon
(@PrayInquis) reported
@RuneScape zzzzz i have been waiting since the login lockout started... and still cannot play. between that an my main being hijacked and all info being replaced. along with some J.A.G email thing even though its under 1 email. i still cannot play. both my iron and my main. r.i.p
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Meaghan Hallman
(@MeaghanHallman) reported
@JagexSupport My issue is that I wasn’t playing when I got banned. Now to play again I have to wait 14 days for it be looked at. I last logged in October of 2019 I believe and haven’t played after that I was banned in June 2020 something doesn’t add up. I’m pissed and not happy
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Johnny
(@JSmack10) reported
@JagexHelpFrost @JagexSupport Login: kid_1170 Character name: MrCon7rol
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TxkyoSakura 🌸
(@TxkyoS) reported
@JagexSupport I'm affected by the account lockout that's going on and it says that there would be an email sent, well I forgot the current email linked to my account so I can't even check. I can't login to the website to change it either.
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Mod Ash
(@JagexAsh) reported
@nick86890694 Content developers cannot help with accounts, by the way - you'd want the Support team instead for account help. They're JagexSupport on this platform. You might do better not tweeting your login info, though, for security reasons :)
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Dammy
(@checkuh5) reported
@AlexanderCanad6 @JagexSupport Not me they also help me with mine too when I had similar issue. They charge less
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zilluden
(@zilluden) reported
@JagexSupport Any request I put through just gets instant denied which is frustrating. All I want is the email to go to my login email. I don't remember anything about the exact month and year this was created.
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Lucasio ⚔
(@ToEveryEnemy) reported
@JagexSupport I've tried to submit a ticket for the lockout issue, but it tells me to log in and it's not letting me log in at all. It does let me log in on the runescape website itself, but not on the support website. So I can't submit a ticket.
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phillip knight
(@phillipknight5) reported
@JagexHelpFrost @JagexSupport this is my question ,i can log in on all my other accounts and yes that account in question was one that was locked out but now i am able to log into the "lobby" which i wasn't able to do previously makes me think i may have been unlocked but an issue has cropped up?please advise
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Jeremy LeMar
(@JeremyLeMar) reported
@RuneScape The amount of disrespect you guys are showing to the affected players is unbelievable. You had time to shut the server down and add an update, but still bullshitting us on "waves" of accounts being restored. You all dont deserve your jobs. You deserve to be homeless on the street
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James Mcgarvey
(@JamesMc80533603) reported
@RuneScape You know, after a month of not playing I realize I don't need your ****** customer service or game to begin with. Hope everyone else effected quits so you lose money as your companies response has been dog ****
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Tegridy Made Games
(@JaminsonJohn) reported
@JagexSupport Why do you think its okay to keep paying customers from playing for OVER A MONTH? Why do you promise new waves but never tell us who is going? YOU HAVE HANDLED THIS LOCKOUT ISSUE MORE POORLY THAN THE CYBERPUNK 2077 PS4 RELEASE.
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Sean
(@412alldayPGH) reported
@RuneScape Yep still can't login. What a joke
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Keigrad
(@keigrad) reported
@JagexSupport Is there any update on the ongoing login issues? I haven't been able to find any info lately
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Alexander Canadell
(@AlexanderCanad6) reported
@checkuh5 @JagexSupport but is your service expensive?
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Mitch
(@Mitch44897763) reported
@RuneScape Do you think you will ever implement a proper customer service system? Rather than 5-day emails and automated replies, have a day-to-day live chat where we get real responses. It is inexpensive and will improve your approval rating tenfold. So why not?
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procedure
(@procedu21081434) reported
@JagexSupport I was trying to find my login info for my steam only rs3 account, never got any emails to the account it said. I tried to unlink it because a support article said I could do that. Now I have no way to login to my account. I’m so confused as to how this can happen
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kyle rothsching
(@RothschingKyle) reported
@JagexSupport i also know the login and password and jagex felt i answered the questions well enough to let me reset my password and disable the authenticator once already i dont understand why it was put back on when i didnt ask for it ?
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Monzell
(@m0nzell) reported
@JagexSupport please fix the 16k slayer task streak bug before the combat week thanks
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Housy5
(@Housy51) reported
@JagexSupport Is it normal that i can login to the lobby but get kicked back to login after trying to join a world? (i'm one of the ppl that got locked out)