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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (82%)
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Matchmaking (9%)
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Online Play (9%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Sign in | |
| Pittsfield |
Sign in | |
 Johannesburg |
Matchmaking | |
 Manchester |
Sign in | |
 Melbourne |
Sign in | |
 Gaspé |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Vernon Z
(@MirroredFencer) reported
@Jagex Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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Kris Wharton
(@KrisRyanWharton) reported
@RuneScape @JaheemRS I'm having the exact same issue. Cannot submit the form.
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Austin
(@Austin_Tsuedo) reported
@zorakage @RuneScape $400M Company with adequate staffing. When other games have major outages, their teams hop to it. Its still the same. Atleast should be replying to more statements but historically customer service has always been slow. Doesn't matter.
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Brandon Habig
(@BrandonHabig) reported
@JagexSupport Still receiving the "Error loading your profile. Please contact customer support" error. Ticket #3161669. Any help would be appreciated. Thanks.
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7k🇬🇧
(@7K_GB) reported
@odisho1996 @RuneScape Random things seem to be broken for me at-least, i can log into the site , have no metrics stats appear, I cant log into game still either. Waiting for the Email from them😐Surely they should know what Accounts are broken and just fix them all
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Brandon Habig
(@BrandonHabig) reported
@RuneScape Still receiving this error, ticket #3161669. Thanks.
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Brandon Habig
(@BrandonHabig) reported
@RuneScape Still receiving this error, ticket #3161669. Thanks.
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Vernon Z
(@MirroredFencer) reported
@JagexSupport Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November of 2020? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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Ian E.S. Adler
(@IanESAdler1) reported
@RuneScape There may be another issue as well. Whenever I try accessing anything under the NEWS tab on the homepage I get an "UNAVAILABLE: Sorry, this part of the website is currently unavailable" message screen.
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kris 🧸
(@simpforsehyoon) reported
if someone were to break into my house right now and they saw me listening to hollywood undead and playing runescape i think they would just turn around and decide it’s more trouble than it’s worth
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Wyatt
(@Dalec1995) reported
@RuneScape after today issues I we t to log on and was met with an error saying "error loading your account please contact customer support" uhh...what do I do? I've never had this happen so I'm unsure what to do here
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Samantha Moore
(@sgosnay) reported
@RuneScape I can't get in I am getting * Error Loading your profile to contact customer care* and this has been several hours on going
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Vernon Z
(@MirroredFencer) reported
@JagexSupport Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November of 2020? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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Tic Toc Robot Snot
(@TicTocRobotSnot) reported
@RuneScape Still getting "Error loading your profile". ETA on this issue?
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JogitaTV
(@JogitaTv) reported
@RuneScape are their still problems going on cause it still wont let me in has kept me from streaming today
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Chris
(@CTCmTRS) reported
i just want to play runescape and yet there's login issues that won't get fixed until tomorrow love that for me
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Linette P
(@linaries71) reported
@RuneScape Still unable to login, Still waiting for CS response. My poor Farm animals are starving LOL! I hope they get this fixed soon.😟🥺We appreciate you guys!!!
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bdsp
(@bdsp24879519) reported
@RuneScape 16 year account gone just like that. :( try to submit a report and it just errors and closes out.
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Sophia Eva
(@Property009) reported
@TheRealZacharyK @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @_Jackroland_
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Ryan Jordan
(@Vooligan4) reported
@RuneScape I am aware that there are ongoing issues but I am having one that doesn't seem to be being addressed and would like help asap. When I try to log in it says that my username or password is incorrect, when they are both absolutely correct, has this happened to others?
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CatyCrisis
(@CayteaCrisis) reported
@RuneScape Yeah, I'm having the same issue with Rune Metrics as well 😕
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Mason Kole
(@MasonKole1) reported
@RuneScape @JaheemRS I have the same problem on my alt account. I get the same error and I'm using 2 different devices with 2 different IP. My computer and phone and still can't login or submit a report :/
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Austin
(@Austin_Tsuedo) reported
@RuneScape How long does it take for you guys to respond knowing about these specific issues? Its already been hours.
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Dave Carpenter
(@SirEddy) reported
@RuneScape I am 100% done with Jagex. I have asked for your hepl on this issue and 0 response. Not one more penny from me.
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CatyCrisis
(@CayteaCrisis) reported
@RuneScape My Members account still isn't letting me sign in 😐
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Olivia Fishwick
(@Deadcanons) reported
@garrett99468648 @RuneScape Seems like they're pretty clearly just trying to provide information, but obviously they're not going to go into specifics about the coding and so forth, so they chose to deliver it humorously. I don't see what the problem is.
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Filipe ME
(@FilipeBLK) reported
@JagexSupport When I try logging in it says my account was locked. When I click to recover it, I get an error 15. How can I fix that?
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𝓛𝓾𝓴𝓮𝓑𝓑𝓐
(@LukeBBA) reported
@Austin_Tsuedo @zorakage @RuneScape you act like $400m means they are not allowed to sleep, i cant log on and it sucks but i understand people need to sleep, rather have them rested and trying to fix than tired and make mistakes.
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Erik Torgler
(@ErikTorgler) reported
@RuneScape I have spent thousands of hours and thousands of dollars on your game over more than a decade. I am completely unable to log in. FIX YOUR SERVERS!
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Connor
(@Connor92078032) reported
@OldSchoolRS You guys probably already know but i'm experiencing lag spikes quite often. I've hopped worlds but its still happening.