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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (82%)
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Matchmaking (9%)
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Online Play (9%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittsfield |
Sign in | |
 Johannesburg |
Matchmaking | |
 Manchester |
Sign in | |
 Melbourne |
Sign in | |
 Gaspé |
Sign in | |
| Regina |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Frances Richardson
(@assignedwaving) reported
@JagexSupport @Kelvin08942350 Thanks to swaycybertoolz on Instagram he help me recover my account when I had similar issue. His an expert
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jesauln2
(@jesauln2) reported
@JagexSupport can you help me? My account has been locked or something? Username Apocalypseju, all of a sudden my login info are invalid?
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HemskiOSRS
(@HemskiO) reported
@JagexSupport @__Tjsmith Can you fix that?
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DarnedWesley
(@DarnedWesley) reported
@__Tjsmith @JagexSupport Jagex replies: Hi thomas, No we cant and dont want to solve your ****** problem. No we are not gonna bring solutions to the table, we will keep this be a problem untill osrs dies. - jagex
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ItsKelvin
(@ItsKelvin555) reported
@JagexSupport Hi, I've reset my password multiple times and checked my login details and osrs keeps telling me im inputting something wrong? I've tried so many things and this is the same account that has been lost to the account bug on rs3, does this mean i cant use osrs?
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Kelvin
(@Kelvin08942350) reported
@JagexHelpFrost @JagexSupport @JagexSupport I clicked it! And I just had to change my password to unban my account at that point? But I don't think I was hacked, cause I could login into my account. But now I got banned the second time, and can't login anymore! I'm confused please help me!
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Mod Allstar
(@JagexAllstar) reported
@Mike19824461 Is that the game client login? Afraid I work on the website but you could ask one of the @RuneScape content team :)
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Ken
(@Sobryus) reported
@JagexSupport Still getting Error 15's And this is my Incident ID: 1331000060491759739-916252305420124553
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sanjay
(@sanjayt__) reported
@JagexSupport could you please message me I have an old account that I am unable to get a password reset for due to two accounts being registered to it and I don't know how to navigate through this problem
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The Real Eddie
(@EddieMenger) reported
@JagexSupport Check the link you keep sending me PLEASE. There is NO “Report issue” button. I’ve been a customer since 2002 and this level of support is really depressing to be honest.
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Luke
(@Iuke8045) reported
@JagexSupport hey guys, I had a recent successful ban appeal for my account although when I logged on it appears the account has been reset back to tutorial island, is there any reason for this? Or fix? Thank you in advance
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DarnedWesley
(@DarnedWesley) reported
@__Tjsmith @JagexSupport apart from that, i hope your issue gets solved one way or another. sounds annoying..
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SharkBrew
(@SharkBrew_RS) reported
@PremWho @OldSchoolRS agree that fat ********* is their fault, but similar names... we should look at this as a customer perception problem where players would quit if they lost their gear through their perceived notion that the game mechanic is broken
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Dawson Hawk Hay
(@DawsonHawkHay) reported
@JagexSupport hey Jagex since March 4th iv bean locked out of my acount its bean an entire month of not being able to log in when are you gunna fix this March 4th you said you where working hard and the only new news is your still working hard but that dosent answers anything.
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Avant-garde
(@RsTakeover) reported
Reported in game. Can we fix this!? @JagexSupport Support please can you hand this information to a JMod in the relevant department as this is ridiculous.
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Matthew Todd
(@M_toddle) reported
@JagexSupport not sure what to do . I haven’t received an email or and update what so ever for the past month or so on this issue . Do I need to make a new ticket ?
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TJ & Murphy
(@__Tjsmith) reported
@JagexSupport Will there ever be a fix? It’s a case of wanting to play my account normally or just to not bother playing it because it happens so much
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Ken
(@Sobryus) reported
@JagexSupport HI! I've been trying to send a support ticket but can't get past the login screen as I've been IP blocked? I would like to know what steps I can take. I have the incident ID if needed
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GummyGumai
(@GumaiGummy) reported
@RuneScape Day 2 of weekly content and double keys yet I am still unable to login. I am frustrated beyond belief and my trust is diminishing.
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TJ & Murphy
(@__Tjsmith) reported
@Nerdpuff @JagexSupport I can use steam no problem but using a choppy vanilla client
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Carl Burton
(@Its_Burton) reported
@JagexSupport I'm having issues with my account. Any way I can talk to a person about this rather than go round in circles on your support page?
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Claudya
(@ameliaowo1) reported
@JagexSupport greetings. I'm looking to find one of my first accounts but I'm not sure the email and all I have is the login username. I wanted to see if I could recover this super inactive account. I can't find a way to contact support at all. It's all links to different support
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Laurence
(@Walp0le) reported
@JagexSupport Why is it taking so long for accounts to be recovered from the login lockout? I’ve literally been unable to play for a month.
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Vincent Mast
(@DannyFrisko) reported
@RuneScape If only I could login..
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Ken Hazleton
(@HazletonKen) reported
@That_One_Racer @JagexSupport lol flogging a dead horse here my friend, you are now in an ever circling pioneers you can't receive an email because it's your fault. Ihave had the same problems in the past , but when I had a payment issue the email was there in seconds, funny that, that was the ONLY email
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The Real Eddie
(@EddieMenger) reported
@JagexSupport So you’re now refusing to help me further? I’ve received zero emails about my account being affected which is terrifying tbh. It implies you aren’t aware of my account. You’ve also clearly not checked those links. There’s no “report issue” button and I can’t log in.
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Blair
(@Blaird781) reported
@RuneScape Fix account logins first ffs
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kavan johnson
(@kavanj33) reported
@JagexSupport @ThomasHemming13 I have the same issue but for RS3
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GummyGumai
(@GumaiGummy) reported
@RuneScape Unacceptable to be releasing this without having those who haven’t been able to login for a month all restored!!!!
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The Real Eddie
(@EddieMenger) reported
@JagexSupport Hi thanks for your reply. To be clear though, I have received zero correspondence since the incident. I’m aware people received emails confirming that their account had been affected etc, but I’ve had nothing. Additionally, there’s no “Report Issue” button for me to open a ticket