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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (24%)
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Matchmaking (6%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Draco Khan
(@draco_khan) reported
@RuneScape Yeah a challenge of playing the game, not to play the game. Eta on client fix?
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Timi
(@Timi96866613) reported
@JacobBeaulieu @OldSchoolRS Go inbox sure_service01 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Diablosian
(@diablosian) reported
@JagexAsh @OldSchoolRS I am still waiting for clan registration to respond. I followed the steps and have heard nothing back. I also heard clan leaders are in a discord group with admins working out the registration issues.
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Titor
(@TitorSteinsGate) reported
@TobPls @Wildyupdatewhen @OldSchoolRS What do u suggest jagex do? Ban end game players at random? How can they even tell the difference between a lend, a gift and a sell between friends? A couple rich end game players trading between themselves isnt the problem lmao. Its gold farmers and bots.
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Vytarien
(@Vytarien) reported
@MsCadet I had several RuneScape girlfriends... and every time I took a break and came back, they were never online again... Maybe that's why I have abandonment issues?
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Ross linwood
(@Rosslinwood1) reported
@JagexHelpSamo @JagexSupport thanks for the reply, the email hasnt changed on the runescape account, i can still sign in, but i just havent got access to the email account anymore, i would like to change the email on the runescape account just incase they try to recover or delete the email account.
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Jürg Nobs
(@JuergNobs) reported
@JagexSupport right. but my issue is that i did not know where to see the evidence when i did the appeal (again, because this is my first time). hence, my "appeal" was basically just me asking what i did wrong. in other words, i didn't have a chance to explain myself.
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Sarah Cutler
(@sarahcutler001) reported
@Yuen_LT @JagexSupport My account got banned too...i tried contacting support service but no response so..I went online and searched for a hacker then I got referred to Turbohacks on instagram i was doubtful at first until they helped me recovered it.
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z
(@vx8411) reported
No response for several hrs. This account is not run by any Player Support Specialists and are only social media helpers who only redirect you to the Support Center with repeated standardized macro messages based on main inquiries. In need of real customer service. @JagexSupport
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Steven Ribinson
(@RibinsonSteven) reported
@JagexSupport I'm still getting the error 15. You know what just forget about it I'm done trying to just play my account, I'm over it
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Paul Sanchez
(@Walking_tacos11) reported
@JagexSupport need help ive been locked out of my account and it tells me "error 15" when I try to unlock my account.
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Osmon
(@vx8411) reported
How can outsourced workers that are most likely unfamiliar with the game, no knowledge/context firsthand be able to provide player oriented support and be able to resonate with their issues? They are only told to redirect to the site with categorized responses @JagexSupport
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z
(@vx8411) reported
The staff behind @JagexSupport have limited capabilities and access to resources to properly and accurately support any customers with direct solutions and effective troubleshooting. Only ability is to redirect you to a generic Support Article on a topic resembling the issue
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Ross linwood
(@Rosslinwood1) reported
@Piru02396970 @JagexSupport its sad to see people like u, i just want my issue solved the right way
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JJ
(@Jasperj1999) reported
@JagexSupport My account has been banned for 'Bot Busting Moderate' while I wasn't even online. The only thing I use is Runelite and everywhere I look it says that Runelite is acceptable to use according to the guidelines. I cannot make a appeal, because I can't login...
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Steven Ribinson
(@RibinsonSteven) reported
@JagexSupport Im stilling getting the same error 15. You know just forgot about it I'm done trying to get this issue fixed.
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Pablo R.S. +4°C
(@PabloReboredoSe) reported
My issue is that I just write by turning my internal monologue into an external one and leveraging the fast typing skills I earned writing and re-writing spam on runescape in middle school carries what I'm saying into a block of words I can whittle down.
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caroline Baker
(@carolin84625335) reported
@ja_cananea @vx8411 @JagexSupport Was having the same issue, I got my account back with the help of __hack__hub on Instagram, this guys are very good and reliable.I think you should also try to contact them.
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DDDGFRjuufdysP6🏳️🌈
(@Rosegull6) reported
@RuneScape when are you going to fix the friends chat system so you can change ranks again its been months and theres no excuse anymore not to fix it anymore.
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Billy
(@Billy72477768) reported
@JagexTyran @JagexSupport @JagexRamen hello im a long time runescape veteren. I have been inactive for quite some time. I recently tried to login to find out that my account was hijacked , thankfully i still have my original details and i recovered the account just to 1/2
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Isaac Wilkerson
(@IsaacWilkerso18) reported
@JagexSupport I have the username and password. My issue is that I don't have access to the authenticator and the email. I deleted the email 2 years ago, forgetting it was linked to my RS acc, and now am screwed.
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Steven baker
(@Stevenb64418053) reported
@JagexSupport please explain to me why I can’t even appeal this issue that’s not fair! I never committed these issues and you’re telling me to appeal it but I can’t can you say something other then sorry ?! I’m guilty right away no proof nothing just banned never once
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Sean
(@OSRS_Sean) reported
@JagexSupport i lost my phone with authenticator and I dont know what my account email is. I still have my current login info but since I lost my auth code I have no way of logging in anymore. Also I cant check what the registered email is because it requires the authenticator..
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Sarah Cutler
(@sarahcutler001) reported
@HaraChase @JagexSupport Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with Turbohacks on instagram who got me back in immediately Dm him he should help with yours too
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Jarle Hjelmervik
(@PogoTroll) reported
@JagexSupport please help. Locked out of my acc due to error 15. Gone 4 hos now!!!
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Jarle Hjelmervik
(@PogoTroll) reported
@RuneScape Help me with Error 15 lockout. Need help mow
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ThePlayzeBoyz
(@ThePlayzeBoyz) reported
@JagexSupport Is it possible to get my original login name back in the game? says it taken but it's not on rs3 or osrs high scores...just want my name back 😕
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mia_mallow
(@MallowMia) reported
My stream today was such a cliffhanger😱 I'm happy I got back access to my #osrs account @JagexSupport I'm soo happy I didn't need you guys today to fix it <3 It said my account was suspected for being stolen, which it wasn't :D
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Steven baker
(@Stevenb64418053) reported
@JagexSupport Jagex please fix this issues
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Fust FPV
(@FustFpv) reported
@JagexSupport I want to get back into wow but my battlenet is still linked to my old Mobils authenticator and number. The remove authenticator option takes me to login page that asks for my authenticator. How can I recover my account?