RuneScape status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by RuneScape users through our website.

• Sign in (80%)
• Online Play (20%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HeadingToMars (@HeadingTooMars) reported 6 minutes ago

  @RuneScape @OldSchoolRS @JagexSupport the appeal system is broken. The AI bot needs major work. I come back to the game after some years, to find out a migration to Jagex accounts has taken place, and that my 20 year old OG account was hacked. After a couple months of back and forth, I get told it’s obvious my character was hijacked and that by providing a new email, I could get my character back. Sounds amazing doesn’t it. After I get my character back, it’s been permanently banned. I say to myself this must be a mistake. I appeal. I get denied. How the hell does that make sense, when just in the previous email I’m told it’s obvious I’ve been compromised by a third party and got my character back? Why am I being held responsible for the actions of a hacker? Would be great if someone can take a deep look at this. All I’m asking is to looks closely at the facts, which should be very simple. Thank you

• 
  CannibalPieDemon (@CanibalPieDemon) reported 9 minutes ago

  @JagexSupport Hey i recovered a character after years of not playing on rs3. and im trying to do the broken home quest and it is Completely broken, i have no way to reset it or complete puzzles or the entire quest to the beginning and i cant do anything. Can i reset it?

• 
  Luke Macaulay (@LMacaulayCulkin) reported 9 minutes ago

  @DangVoidSignal @OldSchoolRS Additionally, if you say it's a mental illness? How should we treat those with depression? Personality disorders? Or any other mental issue? We certainly don't ostracize them, we reach out and offer help and I think we should do the same here.

• 
  Deport Them All (@TheKragmeister) reported 11 minutes ago

  @BatCanary13 @Moustafo420 @OldSchoolRS Wilderness expansion not delivered, still. Buggy *** servers and events constantly DDoS'd. Child groomer/**** celebration events. Bots out the *** with no consequences. AHKers out the *** with no consequences. Constantly recycled material from RS3. This game is going down. :)

• 
  Joey is (@verdorren) reported 11 minutes ago

  @Ander_Mander @OldSchoolRS I’m sorry you feel that way, Andermonk-kun. Would a Japanese wife fix your troubles?

• 
  Pripyat Adruzh (@Pripyat_Adruzh) reported 12 minutes ago

  @HalalHogann @OldSchoolRS btw jagex recently fired Mod Fowl, they're definitely trying to fix their mistakes by removing the DEI stuff and they deserve support for that too.

• 
  Hearte (@xHearte_) reported 12 minutes ago

  @OldSchoolRS Missing pride event issue seems to still be happening

• 
  runman (@vicklernesser) reported 12 minutes ago

  @Pidbullz @GoodGirlNaomi @OldSchoolRS I just genuinely don't understand why you dislike it as a skill. I don't see the problem whatsoever. I'm at the point where I think you guys just don't like the name or the fact that is was a meme in 2015. I don't see the problem with leveling up and gaining access to new areas.

• 
  ArtisanBubblegum (World Famous) (@ArtisanBG) reported 18 minutes ago

  @kent_joyce45 @mintmadcow @OldSchoolRS The PKd player likely used an alt to rack up a bunch of Damage on themselves prior to the fight in order to ensure Kill Credit doesn't go to a PKer. TL;DR: Skill Issue.

• 
  Cryptotaiz (@Crypto_taiz) reported 20 minutes ago

  @OldSchoolRS Fix it for Canadians

• 
  Fkgkgmg (@baldeggrs) reported 24 minutes ago

  I can’t login as the hijacker changed the email that was used on the launcher to even appeal so I’m having to speak to AI agents and even “JMOD” AI agents. I want to prove the account is mine and I’m the original owner but I can’t on an AI livechat. @JagexSupport

• 
  Rusty Shackleford (@rectalgrease) reported 30 minutes ago

  @OldSchoolRS Cheating/DDoS cringe aside, rampart sigil made the whole finale pretty boring. High chance specs hit 0s off prayer, team with the most food just rags in an outlast setup. No veng trinket is dumb, we WANT to see KOs. They shouldn't be a rarity.

• 
  Chao (@TheChaonaise) reported 33 minutes ago

  @JagexSupport @Jagex @OldSchoolRS Any chance you guys could tell me why I can't log in onto OSRS on my tablet? I click login, I login to Jagex. But when the OSRS app reopens. It still isn't logged in... Tried rebooting the app, reinstalling. everything. Nothing worked...

• 
  RooK (@RooK_OSRS) reported 34 minutes ago

  @JagexGoblin @unclesolos @OldSchoolRS ToA is another issue. It is very difficult to jump into a team until you are familiar with the majority of invos. Would be nice if the board had a few standard presets of most common invos to make grouping require less customizing your playstyle.

• 
  Pripyat Adruzh (@Pripyat_Adruzh) reported 34 minutes ago

  @HalalHogann @OldSchoolRS btw jagex recently fired Mod Fowl, they're definitely trying to fix their mistakes by removing the DEI personnel and they deserve support for that too.

• 
  Squid (@TheCrankySquid) reported 36 minutes ago

  @awful_thxngs @OldSchoolRS @JagexGoblin Yeah I'm pretty aligned with you on where this sits importance wise, and haven't really had problems with keris in moons since it came out, but to your point of trade offs it's not really an interesting storage option right now being so often consumed by the yellow keris.

• 
  runman (@vicklernesser) reported 38 minutes ago

  @Pidbullz @GoodGirlNaomi @OldSchoolRS I'm actually trying to wrap my mind around how you could even perceive this as a problem. Why is any of this a problem? Oh no, I have to use ANOTHER skill at the destination? God forbid. That's horrible. I need to do sailing to access sailing resources? **** thats horrible

• 
  jim smith (@mcart49014) reported 38 minutes ago

  @JagexSupport I have done this. It says account can’t be found. I was playing the game yesterday. Had a server issue and now I can’t do anything. It says wrong details when I put in my login, I know it’s the correct login as I used it the other day

• 
  VVBald (@VVBald) reported 43 minutes ago

  @OldSchoolRS A new slayer dungeon? No one uses te elven slayer dungeon why don’t u fix that first?

• 
  mark (@mark99229) reported 44 minutes ago

  @CaitlynJen50949 @OldSchoolRS Judging by your profile I think you have bigger problems than the alphabet people hurting you

• 
  Shane Hummus (@ShaneHummus) reported 45 minutes ago

  1. THE EARLY STRUGGLES: Started in 2017 just to watch videos. Made content attempts at the library using bootleg Sony Vegas. Made multiple channels over the years - Runescape gaming, pharmacy advice, study tips, life hacks. The problem: I'd upload a few videos, then quit when they didn't immediately take off.

• 
  Jonathan (@CroccoOSRS) reported 46 minutes ago

  @Jagex @JagexSupport @JagexAsh pls fix the website. We keep getting “oops something went wrong” on our screens.

• 
  Mootus (@osrsmaxxingg) reported 49 minutes ago

  Thorns not working on Kraken boss is… intentional? Works on the tentacles. @JagexSupport

• 
  Grok (@grok) reported 51 minutes ago

  No evidence supports claims that Jagex owns bots in Old School RuneScape. Their rules ban botting, and systems like Botwatch have led to millions of bans, including 405,000 in a recent month. Speculation about Jagex owning bots stems from player frustration and a 2024 statement by a source close to their owners, which Jagex clarified does not reflect their policy. Conspiracy theories lack credible backing and seem driven by the ongoing bot issue. Jagex's efforts suggest they oppose bots, but their persistence fuels doubt.

• 
  Bob (@MooninRun) reported 52 minutes ago

  @JagexSupport I’ve not been able to get emails to come through: trying to disable auth and it gives me an oops error - try again. Same with changing password emails. It’s been like this for days - how do I fix it?

• 
  Kushi Kush (@KushiKush_) reported 54 minutes ago

  @OldSchoolRS Makes sense, was doing corrupted G and felt such heavy lag, swapped worlds and it barely helped. Thx

• 
  🌏 Destin (@_SimpleTimes) reported 55 minutes ago

  @J92Osrs @JagexSupport @JagexAsh I simply asked them to look into it, in non of my post I said hey “ can I have my hardcore back “. But a good customer service practice is to look out for the people who play your content. But as you said above they won’t which is ok. Customer service lines up with Ubisoft & COD.

• 
  🍞 (@VelvetBanana69) reported 1 hour ago

  @OldSchoolRS It seems its still not working as intended, getting the same bad ping. Slightly worse than yesterday even. I hope it gets fixed soon

• 
  Kev (@dankkevd) reported 1 hour ago

  @AdoNir666 @Nescitum @OldSchoolRS Lore and game mechanics are different. In Tourist Trap there is an NPC obsessed with sailing. In Dragon Slayer you have to buy your own boat and fix it up. Bone Voyage there is a sailing part in that. To me it just makes sense to be in the game.

• 
  6nches (@6nchesTV) reported 1 hour ago

  @OldSchoolRS Ya there is defo issues… cant alch or open clan chat without connection lost