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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (27%)
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Game Crash (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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jimmy harding
(@jimpurel) reported
@JagexSupport Please look at my case please..Theres been an error. Please lift my ban. I have been very patient and calm about the situation.. But this needs to be corrected. I have grinded way to hard for my acc to be banned over a security error. Plz help..
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kelvin Kate
(@kelvinkate_) reported
@PKMN_Enigma4120 @JagexSupport I suggest you reach out to #Cybertech9669 on Instagram. he helped fix mine perfectly within few minutes He is well trusted you should try him.
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z
(@vx8411) reported
@JagexSupport I’m very aware of the rules, and I have not broken any. Thanks again for you macro response that does not add any value or support to my situation. I am kindly requesting a review into a false ban. RSN: Osmon If you look at my SS, this occurred before and was quashed upon review
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kelvin Kate
(@kelvinkate_) reported
@tyler77258022 @JagexSupport I suggest you reach out to #Cybertech9669 on Instagram. he helped fix mine perfectly within few minutes He is well trusted you should try him.
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Jarle Hjelmervik
(@PogoTroll) reported
@JagexSupport Locked out of Runescape due to Error 15. Need help now
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Icon Jessica
(@Icon0234) reported
@Jay_Willsey @JagexSupport I was confused when having such issues and I contacted some many hackers but know results till I was told to contact @Mikelhack3 and I got my account fixed you can also contact him for help or via whatsapp +13172966488
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josman finol
(@finolito99) reported
@JagexHelpFrost @JagexSupport it is not about recovering my account it is another problem that I have and I need to contact a moderator and ask him what happens to me
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That’s Right
(@IikeClockwork) reported
Its worth noting, that Runescape, had perhaps the most obvious solution to this problem. They simply made crafting incredibly time consuming and tedious, essentially meaning they were no longer zero-labour, immediately solving the problem without any hoops to jump through.
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✧*:・ﾟ ヽ(ﾟДﾟ)ﾉ
(@locketshoru) reported
@RuneScape I don’t play much, but presumably when I sign in when it opens in June I get the rewards?
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Sam Lord
(@amateurmemetics) reported
@JagexSupport I’m not able to log into my account because of a billing issue - is it possible to have this looked at? Was planning to play with my girlfriend this evening!
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billypugh2
(@billypugh21) reported
@JagexSupport I have done all you’ve asked and have got back saying my request has been denied! You are taking my money monthly for a subscription I cannot access and are not helping me this is awful service
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NicksRS
(@NicksRS1) reported
@JagexSupport @Stevenb64418053 Not true. What you are doing is choosing to not do anything. Where is the customer service? It would take 5 minutes to review the few cases of people who actually appeal them. Not providing evidence is a dictatorship and not adequate as an answer.
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Kalvorax
(@Kalvorax) reported
@RuneScape oh look...broken home is going to get nuked like the waste of time it is (yes i still hate it for the timed mechanic...even with a guide i refuse to do it)
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Sarah Cutler
(@sarahcutler001) reported
@RT0ni @JagexSupport @JagexTyran Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with Turbohacks on instagram who got me back in immediately Dm him he should help with yours too
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Kianew
(@Kianew5) reported
@JagexSupport I don't need help anymore I just sent a message to my friends to not wait any longer and come take what remaining gp I have on my second account. 4 years of gameplay gone to waste. And nobody seems to understand anything that is going on. Am not the only one with this issue here
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Rip multi pking 21/10/2020
(@Wildyupdatewhen) reported
@OldSchoolRS Is jagex considering increasing the money that goes into anti cheating team. Currently all top 100 in bosses are gold famers rwting the money or bots. Lms players are getting beaten by lms bots. The problems are stacking up and we don't see any significant actions taken.
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Tyl r
(@fkntylr) reported
@OldSchoolRS Can we get an update on account security? We know this is a big issue with Jagex but there have been no results and no communication with the community on its progress. ANY updates would be appreciated.
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Luna
(@LunaBruh12) reported
@JagexSupport hi my account recently got unbanned because I was hacked but it says my account is locked, I have tried unlocking it but I am constantly getting error 15 can someone please help me with this
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Sarahdominist
(@Sarahdominist) reported
@JagexSupport This is a link to help me log in? That isn't my issue?
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Sarahdominist
(@Sarahdominist) reported
@JagexSupport The problem I’m facing is that all of my confirmation emails go to my old email despite having changed it on the website.
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Kianew
(@Kianew5) reported
@vx8411 @JagexSupport The appeal system does not work, I tried, friends tried, all of them say no response is given. Our theory is that the new company that bought jagex no longer looks into appeal requests or the system is not working
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Leo
(@Leo81944321) reported
@Kianew5 @JagexSupport I also have similar issue contacting support but nothing changed until my cousin recommend @rixxytech to me and he help me recover my hacked account back in 30mins. His an expert
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thomas george byrnes
(@quinn_byrnes) reported
@JagexSupport I've been trying to change my password and log back into my account for almost a month now and keep receiving the error code 15. Any help would be appreciated.
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PokemonEnigma4120
(@PKMN_Enigma4120) reported
@JagexSupport Can I get an update please. automated service declined my request that I didnt even ask about. I just need an email sent to my account for my authenticator code. Please help me instead of a link to a forum :(
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leave the space🔴💙
(@server25432) reported
@JazziFizzo @JagexSupport Well am sorry for that but I suggest you contact #coding_software.792 on Instagram or text him on WhatsApp +14087039131 he helped me out when am having a similar issue with mine
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PokemonEnigma4120
(@PKMN_Enigma4120) reported
@JagexSupport Can I get an update please. automated service declined my request that I didnt even ask about. I just need an email sent to my account for my authenticator code. Please help me instead of a link to a forum :(
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I make rosin
(@rosin_i) reported
@JagexSupport I fear that I'm at risk of losing my account due to authenticator issues. Could you possibly help me out or point me in the right direction please? I just need to disable my auth and no matter what internet connection or device I use I always get an error 15
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Sarahdominist
(@Sarahdominist) reported
@JagexHelpSamo @JagexSupport I get promoted with “what is your issue” and nothing I click on takes me to a place where I can write what the problem is. I get 4 options to choose from and none of them are helping me.
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DrunkMF88 🥃 IS LIVE 🥃
(@drunkmf88) reported
Change of plans we are playing some oldschool runescape... the lag from chronos trigger was unreal this morning gonna dig into after stream... #ComeOnDown #OSRS #GameTime
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HUI 💋
(@Hui4526) reported
@panooch5 @JagexSupport Go inbox sure_service01 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account