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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (24%)
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Matchmaking (6%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Skulled__/David
(@hellabovesl6) reported
@JagexSupport why when im logged into my facebook and I click login with facebook, it tries to create a new account when I use my facebook for my main.
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Herr Becky
(@BeckylandSKA) reported
@JagexSupport Hi cannot submit bug in game if i click technical issue and clicked continue only your website is opened - + i lost streak with pure orb cause of it is there any chance to get some substitute instead of that lost orb?
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Billyray
(@Billyra49908832) reported
@RuneScape No such thing as customer service @RuneScape Days of sending emails no reply. Account got hacked. Have all credentials. Life long gamer of RuneScape. Emails dating back to 2010 with them. Gone. No way to contact them.
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P
(@Parozh) reported
@JagexSupport Goodmorning jagex, i wanted to say this is not the right way to deal with legit players just to per ban and act like its notthing. There has to be another way to fix this problem i have no words to explain how sad i am for banning my account after putting so much
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Garf
(@literallygarf) reported
@JagexHusky @Mankedupmage @OldSchoolRS dude just fix it nothing to "consider" here chief no need for a "roadmap" or a "backlog" on this one
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ChuckyMeyer
(@michaelchuckyme) reported
@JagexSupport hey just got a new pc and started playing osrs for 1st time foreal with my brothers. I was greedy and I'll take blame but I jus got ddos'd due to contrived scam. these people have youtube channels, that direct you to pages that look just like RuneScape .com 1/2
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Zarukahn333
(@zarukahn333) reported
@JagexSupport Once again, I have already spoken to all about resolving the error 15 and nothing worked. I just need the authenticator removed but everyone just keeps giving the same generic responses that I have already tried multiple times.
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Niles 😷
(@justlichthings) reported
@JagexSupport I have an issue that cannot be resolved with self help or a link to the support articles; how can I talk to someone directly to resolve my issue?
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Cue
(@CueNoLife) reported
So many false bans on the medieval clicking simulator... I really am curious why these are all of a sudden popping up since Weath left. Very curious as to what @OldSchoolRS plans to do to fix it. Tired of seeing people flamed for false bans, and I'm also tired of JagexSimps.
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P
(@Parozh) reported
@JagexSupport please jagex i really want my account back please i am asking you to chek what the real problem is. I am sorry from the bottom of my heart if i did anything wrong i am sure i did notthing wrong. I am appoligzing with all the respect i have for the game . P R S
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Filo
(@Filo224) reported
so faded with the client crashed but what we been having since the release of NXT client which can fail launch which is highly annoying aswell @RuneScape when can we expect a fix atleats on the crashes??!
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Billyray
(@Billyra49908832) reported
@RuneScape No such thing as customer service @RuneScape Days of sending emails no reply. Account got hacked. Have all credentials. Life long gamer of RuneScape. Emails dating back to 2010 with them. Gone. No way to contact them.
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Jeremy🔥
(@scapefuel) reported
@TheBedge @Jagex @JagexSupport Seen alot of people complaining. Mine just lags alot, but doesn’t crash
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Veteran of DMM
(@dmm_player) reported
@Mankedupmage @OldSchoolRS I think you might also need to explain to them why having an NPC outside is frustrating. They probably see it as a non issue
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Billyray
(@Billyra49908832) reported
@RuneScape No such thing as customer service @RuneScape Days of sending emails no reply. Account got hacked. Have all credentials. Life long gamer of RuneScape. Emails dating back to 2010 with them. Gone. No way to contact them.
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Herr Becky
(@BeckylandSKA) reported
@TheBedge @Jagex @JagexSupport I have same problem ... crashed 5times today... yday lost streak with orb... it was little unfair for my orb :( wanna reclaim it :D
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BluX
(@ItsBluXa) reported
@JagexSupport i have the right login info i just don’t have my authenticator app, i can login and everything but authenticator app and the email associated with the account is unknown
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Herr Becky
(@BeckylandSKA) reported
@JagexHelpFrost @JagexSupport Yday it was 2x i think both at telos. Today 5times i think... on telos and in pvm hub last 3 crashed were in 10 mins... i have i5 6600k gtx 1070 32 GB ram... everytime it was same... mouse start lagging and in 5s client shuted down and error
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ttvqu1etm1me
(@ttvqu1etm1me3) reported
@JagexSupport Since i just proved my point unmute me, im not going to some@bogus forum to get turned around by your messed up bots. You just said mutes are applied to one account, so saying that there is error on YOUR SIDE. Fix it.
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Devon Reynolds
(@BairdL) reported
@JagexSupport I do understand that it’s through iTunes and it says to can’t act iTunes but from there end I’ve paid already. The money went through, the last time I had an issue with this it was resolved in the 24 hours it took you guys to reply.I’m still unable to continue mining Amythest
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Billyray
(@Billyra49908832) reported
@RuneScape No such thing as customer service @RuneScape Days of sending emails no reply. Account got hacked. Have all credentials. Life long gamer of RuneScape. Emails dating back to 2010 with them. Gone. No way to contact them.
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ItsJose ホセ
(@ItsJoseOle) reported
I keep getting error code c0000374 when trying to open the Runescape 3 launcher. I have uninstalled and reinstall using a different internet browser. @JagexSupport @RuneScape
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Ben
(@bennyrazey) reported
@JagexSupport PART 2... I can provide a history of usernames used by the account, I know the current username and password, etc. Here’s the issue: I installed authenticator (as recommended), but got a new phone and had to trade my old one in (it was only loaned)...
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Chaos6773
(@Chaos6773) reported
@JagexSupport Hi, is using OSBuddy against Runescape's rules? I have been banned for macroing but I think this is insane as I have always played on my account in person. I believe Jagex is in error in their judgment on my account and would like further explanation.
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Zarukahn333
(@zarukahn333) reported
@JagexSupport Is there any way that you guys can manually remove an authenticator from an account? I wrote you all recently because I could not log onto my account to remove an authenticator due to an error 15. Since I can not log in to remove the it myself, could you please?
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Filo
(@Filo224) reported
@JagexSupport @TheBedge its not a game bug doe, its a client crash,idk what is this memory leak or idek but yea many ppl has it
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kit 🦝🔞🇨🇦
(@kitinplay) reported
@SadBoiKobi Ugh I miss runescape. It won't let me sign in under the account I made when I was 14 bc it got changed over to the new one and the username was changed.
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2girls1quest
(@2girls1quest) reported
@JagexSupport It is the correct login and account, i created the email soley for this account, im still playing on this account every day i just want to sort the email out for any future problems
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ChuckyMeyer
(@michaelchuckyme) reported
I would say my one real mistake if I was being ernest would have been to make sure the site I was typing my info on was a jagex or RuneScape site. I never checked and obviously it got me ddos'd and my bank basically wiped. Still got the placeholders lmao
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Nathan
(@AuthorizedRS) reported
@JagexSupport Hey there. For a long long time know I’ve come across an issue where I haven’t found a solution. Every account I own that has an auth code seems to ask for it whenever I load up a client and try logging in. Even after remembering for 30 days. What is the problem??