RuneScape down? Current status, problems and outages

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by RuneScape users through our website.

• Sign in (73%)
• Game Crash (13%)
• Online Play (7%)
• Glitches (7%)

Live Outage Map

The most recent RuneScape outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Sign in	9 days ago
San Francisco	Sign in	17 days ago
Manchester	Sign in	18 days ago
Urbandale	Sign in	23 days ago
Sydney	Sign in	1 month ago
Upton	Sign in	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brandon Smith (@pigeon_cornbred) reported 14 seconds ago

  @JagexSupport I need serious help with my account! I have been banned from ‘Marcoing’ on OSRS... I DON’T PLAY OSRS! This is affecting my RS3 account! I just redownloaded the game yesterday and bought membership and already I am having such an issue... please help me

• 
  HCIMHASDOGS (@HCIMHASDOGS) reported 1 minute ago

  @JagexBreezy @RuneScape Do we have an eta on the achievement boosting fix?

• 
  Cyan🇯🇲 (@cyan_cyborg) reported 9 minutes ago

  @Kodagraphy @RuneScape Nothing a little time travel, resurrection, and duct tape can't fix.

• 
  Samuele Incerti (@SamIncerti) reported 10 minutes ago

  @JagexEasty @RuneScape Thank god, thought my rs2client was broken :)

• 
  Ching Him Kwok (@Ivankwok291) reported 15 minutes ago

  @Joe_Piper @RuneScape It’s an old authentication thing, which was supposedly disabled when introducing Authenticator. I got the same issue

• 
  Kieran Burdett (@V4uxh411) reported 16 minutes ago

  @RuneScape I'm using steam, I'm getting 'there was an error loading the game configuration from the website' this normal error when server is down?

• 
  Issa (@Issa72771566) reported 18 minutes ago

  @JagexBreezy @RuneScape Please fix graphics cause i dont want my character to keep turning to green like shrek while im human :)

• 
  HACKGENIUS🇨🇳 (@HACKGENIUS0) reported 19 minutes ago

  @ssb_Iroh @JagexSupport Hello kindly Send Me A Message For Account Recovery Process 💯 Legitimate Service

• 
  Marcus (@RobertsonMarcus) reported 21 minutes ago

  @JagexSupport My account is stuck in the JAG active state and somehow, i've only just had this issue. How do i turn JAG off as it doesnt seem to be anywhere? I can't login as it boots me out due to JAG ;(

• 
  Maarten (@Maartenlips) reported 22 minutes ago

  @AnAviansie @JagexBreezy You talking about the fact that wrong sound effects are playing or some other issue? I'm hearing zombie moans all over runescape and it's driving me insane

• 
  saadon (@bsaadon) reported 23 minutes ago

  @JagexSupport i got back to the game recently and when i tried to log in today i got a message i need to disable jagex acc guardian when using nxt beta. now i didn't have a problem playing yesterday so i find it weird. i have a 2step auth, but i don't have a disabling button.hlp

• 
  H_Mhejer (@H_mhejer) reported 23 minutes ago

  @JagexSupport good day to you, i am facing a problem, whenever i try to enter my clan citadel it logs me out of the game and i have ti re-enter password to login again. Is there any fix for this because ive tried uninstalling and reinstalling the game and still didn’t work

• 
  Ken Hazleton (@HazletonKen) reported 24 minutes ago

  @JagexEasty @RuneScape Is that so more stuff can be broken?

• 
  カツカレー (@currywithsauce) reported 26 minutes ago

  @JagexSupport I am a returning OSRS player wanting to recover my original name (matching the login). I checked HiScores and the account doesn't appear to have any stats. Is there any possibility of getting my original username back? Thanks!

• 
  Connor (@ZxpDonnor) reported 28 minutes ago

  @JagexSupport friend of mine is experiencing an issue with logging in, claims he has to disable JAG but he doesn't have JAG. Anything you can do to help? Happened just after update on 2021-02-08

• 
  Joseph (@Joe_Piper) reported 29 minutes ago

  @bodeye2010 @NachoDuck3 @RuneScape It’s been flagged to Jagex. The feature was removed years ago, but all accounts that still had it active before its removal are locked in this state until they fix.

• 
  Richie Fleming (@rfleming1989) reported 30 minutes ago

  @RuneScape problems again from logging in fails to clan chat looking like a game broadcast

• 
  Mr Fresh (@MQCCape) reported 34 minutes ago

  @HazletonKen @The_KnuppelRS @RuneScape I can’t name one website that has good customer service besides Amazon maybe 🤔

• 
  Zach Bartok (@BartokZach) reported 36 minutes ago

  @RuneScape Is there an issue??

• 
  NEOMeifwa (@goryboyzpro) reported 37 minutes ago

  @JagexSupport I have a weird issue where I no longer have the phone that had my 2step verify but when I go to disable it i am not receiving the email at all. I can prove I have access to the email address if need be I just need the google auth. disabled

• 
  Poul Svendsen (@PoulSvendsen6) reported 37 minutes ago

  @JagexSupport would it be possible to get you guys to look into my ban? Im 36 kc zulrah only from yesterday, and today i cant login because it says "bot busting". Which is not true, i dont use that bot programs.

• 
  Davey Hodgson (@DaveyHodgson1) reported 39 minutes ago

  @JagexErator @RuneScape But it wasn't broken so why fix it?

• 
  Marcus (@RobertsonMarcus) reported 39 minutes ago

  @JagexHelpFrost @JagexSupport thanks for the reply, have they been investigating for a while or is it a new thing? I've only had this issue after the update today, but people said they've been stuck for months??

• 
  Jay Sindab 🇸🇪 (@JaySindab) reported 49 minutes ago

  Whats up with the update @runescape ? Many of us in my clan cannot play yet because clients don't update. Loading configuration then error? #runescape

• 
  WillTheThrill (@WillTheThrillTV) reported 50 minutes ago

  @JagexSupport alot of people cannot login because an error about jagex account guardian needing to be disabled once trying to log into a world. getting lots of messages in my cc.

• 
  CoolFrosting (@cool_frosting) reported 52 minutes ago

  @JagexSupport I can’t log in after this update. The error states I need to disable my JAG. How do I do this? Please Help!

• 
  Jamie Peabody (@bodeye2010) reported 54 minutes ago

  @NachoDuck3 @Joe_Piper @RuneScape I am also having issues with the NXT JAG thing with no way of disabling it... Anyone have a fix yet?

• 
  Zach Bartok (@BartokZach) reported 54 minutes ago

  @JagexSupport game isn’t loading? Update problem? Rs3

• 
  🌸👑 Dragy 👑🌸 (@Dragy) reported 59 minutes ago

  @RuneScape still no fix for the graphics when loading in ultra?

• 
  Copkillcop12 (@KevinXi69172244) reported 59 minutes ago

  @OldSchoolRS Wait can you guys do something about the botting problem?