RuneScape status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by RuneScape users through our website.

• Sign in (79%)
• Online Play (7%)
• Glitches (7%)
• Game Crash (7%)

Live Outage Map

The most recent RuneScape outage reports came from the following cities:

City	Problem Type	Report Time
Drammen	Sign in	3 days ago
Avondale	Sign in	10 days ago
Sussex	Online Play	11 days ago
Cuijk	Sign in	16 days ago
New York City	Sign in	1 month ago
San Francisco	Sign in	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joe (@_StoicJoe_) reported 8 minutes ago

  @JagexSupport I have a billing issue that I can't resolve as it seems I can't log a support ticket as I don't have a Jagex account and I'm getting stuck in an infinite loop with the AI bot. Is there any way I can speak to a human or do I need to go through my Credit Card provider

• 
  Dainius (@Bernelis88) reported 10 minutes ago

  @JagexSupport my HSR ring vanished due to the rollback despite being dropped BEFORE the update at 09:39:32 UTC. Your 10:30 UTC rollback is wrong date. I sent screenshot proof (UTC+3), but support is ignoring logs just copy paste answer like everytime. Fix this technical error!

• 
  RooK (@RooK_OSRS) reported 11 minutes ago

  @JagexGoblin @unclesolos @OldSchoolRS ToA is another issue. It is very difficult to jump into a team until you are familiar with the majority of invos. Would be nice if the board had a few standard presets of most common invos to make grouping require less customizing your playstyle.

• 
  Bullsie (@C33k2) reported 11 minutes ago

  @OldSchoolRS How dumb game is run by bots you guys don’t fix any issues and you guys are worried about this make it make sense

• 
  Lutrios (@Lutrios_) reported 12 minutes ago

  @KihiraLove @JagexSupport @OldSchoolRS If you're still experiencing issues, I would uninstall and then reinstall the launcher. I just did this, and it's working properly now.

• 
  Zam/SlayaMasters (@SlayaMasters) reported 13 minutes ago

  @OldSchoolRS dont forget to fix the crafting skill guide interface

• 
  Ernaldaes (@Emeraldaes) reported 13 minutes ago

  @JagexSupport @JagexSupport I can't log into my account. It says it is still logged in. Already changed password and clicked to log out all sessions on the site. Happens after my internet DC'd. In-game name is Ernaldaess, please fix

• 
  Jason Mathis (@IronCore18G) reported 18 minutes ago

  @nbarsheshet @OldSchoolRS I did read it. It what universe is 7% percent of the overall uniques a problem? I am one of those people, who spams 515-540s - anyone that isn't a moron that wants to grind TOA is going to push up to those invocations. Otherwise, you're an iron - you get your items and leave.

• 
  jim smith (@mcart49014) reported 18 minutes ago

  @JagexSupport I have done this. It says account can’t be found. I was playing the game yesterday. Had a server issue and now I can’t do anything. It says wrong details when I put in my login, I know it’s the correct login as I used it the other day

• 
  Ronkas (@ronkas6) reported 24 minutes ago

  @1davidj @OldSchoolRS mistakes should be punishing, if you chicken it has too much room for error/**** play

• 
  Mattlathrop (@Matt71617251) reported 25 minutes ago

  @JagexSupport so dumb I purchased membership through Apple Store 48 hours ago and still haven’t received it. Apple won’t issue a refund for it. What can I do before I quit playing

• 
  Xentium (@XentiumRS) reported 26 minutes ago

  @mussellkaleb @OldSchoolRS If there was any issues in integrity it was because of cringe viewers chat hopping, not because the streamers were actively sniping. Kill the hoppers next time, the event is 99% clean.

• 
  Omar (@Omave1) reported 26 minutes ago

  @liptonblackteab @OldSchoolRS So what's the problem with my proposal?

• 
  Luke (@HyruleLuke) reported 28 minutes ago

  @OldSchoolRS It's wednesday, it's update day, it's common sense to close the client, reload it so it gets patched/check app store to update mobile app. If there are still issues, then try the official client to determine if it's a runelite plugin error, or the actual update

• 
  🌏 Destin (@_SimpleTimes) reported 30 minutes ago

  @J92Osrs @JagexSupport @JagexAsh I simply asked them to look into it, in non of my post I said hey “ can I have my hardcore back “. But a good customer service practice is to look out for the people who play your content. But as you said above they won’t which is ok. Customer service lines up with Ubisoft & COD.

• 
  Retired Hybrid (@RetiredHybrid) reported 31 minutes ago

  @EldadelinKantor @OldSchoolRS You said that with a straight face? More bots/players afking for 25min login timer doesn’t equal more popular. It hasn’t gotten better in like 4 years.

• 
  Rex Titz (@RexTitz69) reported 34 minutes ago

  @OldSchoolRS Why cant Americans easily buy bonds? We sit on loading screens for hours, and can never buy. Was told its my bank, its not. It's you guys. Can you please fix the store to run better? Its awful

• 
  Jonathan (@CroccoOSRS) reported 34 minutes ago

  @Jagex @JagexSupport @JagexAsh pls fix the website. We keep getting “oops something went wrong” on our screens.

• 
  Kushi Kush (@KushiKush_) reported 35 minutes ago

  @OldSchoolRS Makes sense, was doing corrupted G and felt such heavy lag, swapped worlds and it barely helped. Thx

• 
  Dave (@NoFlexFults) reported 41 minutes ago

  @JagexSupport got a friend who can’t login to launcher (claims major offense ban) when he logs into the website it shows no offenses present. What can he do to resolve this RSN: BossingSucks

• 
  Dxxxk (@Dxxxk_) reported 42 minutes ago

  @OldSchoolRS @Makeship You guys should collab with your employees and fix NA West servers since we're forced to play on 100 ping since last update

• 
  Jtf claws (@JtfClaws) reported 43 minutes ago

  @JagexSupport fix ur **** server lose my hardcor for 4 conection lost at zulrah

• 
  Mudkip (@Cylis_x) reported 43 minutes ago

  @OldSchoolRS Are we going to fix the visual bug at Huey? I did submit this big in-game as well

• 
  Antique (@OGAntique) reported 44 minutes ago

  @DoTheThingRS @OldSchoolRS That's not a problem with allstars because rot isn't playing it. That was a seasonal dmm.

• 
  Harlequin of Nesessity (@IrreveriQuin) reported 47 minutes ago

  @JagexSupport @OldSchoolRS whats the recommended fix for the DC error "too many logins from your address?" should I stop buying bonds and playing multiple accounts? i did, but now i lose an entire round of wintertodt playing with my bf. we live together, can we not play together?

• 
  runman (@vicklernesser) reported 47 minutes ago

  @Pidbullz @GoodGirlNaomi @OldSchoolRS I just genuinely don't understand why you dislike it as a skill. I don't see the problem whatsoever. I'm at the point where I think you guys just don't like the name or the fact that is was a meme in 2015. I don't see the problem with leveling up and gaining access to new areas.

• 
  fenix (@fenix_X0) reported 50 minutes ago

  @OldSchoolRS Is the fix in the room with us because im still getting 20+ more ping than I ever did before

• 
  Pup Mage! (@PuppyMage) reported 57 minutes ago

  I just want yall to know if youve ever seen the video of the ***** pissing his green cargo pants and his white knee high socks while playing runescape and saying "im gonna be in so much trouble" THATS ME LOL it got stolen from my pornhub before PH deleted my account

• 
  ZigZagPower (@TheRealZZP) reported 59 minutes ago

  @JagexSupport @JagexAsh I've checked the rules. I have not broken them. It was an automatic mute, and an automatic denial of the appeal. I'd like a human to take a look at it please. I've been in contact with a Pmod who says that I didn't do anything wrong. Could a real person please just take a look?

• 
  Craig Dickerson (@pkrcraig) reported 59 minutes ago

  @JagexSupport hi I'm trying to buy membership via SMS package but been getting same error all day. Tried both on mobile and PC. The AI help bot can't help. Is this a known issue and is it due to to be fixed soon? Thankyou