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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (82%)
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Matchmaking (9%)
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Online Play (9%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Sign in | |
| Pittsfield |
Sign in | |
 Johannesburg |
Matchmaking | |
 Manchester |
Sign in | |
 Melbourne |
Sign in | |
 Gaspé |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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A_CalorieYT
(@calorieyt) reported
@JagexSupport If I need to provide my original ticket I will, I’m not able to login. The last day I logged in was March 3rd
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DutchHollandNL
(@DutchHollandNL) reported
@JagexSupport I can't get a hint from there, because i need the authenticator code to login that i don't have.
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Housy5
(@Housy51) reported
@JagexSupport Did everything on it still doesn't work also doubt it's a connection issue as i can still login with an other account
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mike
(@mike74802266) reported
@JagexSupport good morning, i have a question, i still cannot login because the login issue. I think when i able to login again, i cant get rewards from easter and spring festival. Will all that rewards every come back, so i still can retrieve them? Please let me know👍🏼greetzz
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Leekendoll
(@Leekendoll1) reported
@JagexSupport thank you for the reply. This is the problem I have filled that out over 10 times but because it's auto generated and I made this account over 10 years ago I can't remember the security questions. Also I can't move on if I don't have the email address that I used for payment.
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ShaneJFilomena
(@ShaneJFilomena) reported
@RuneScape I did it !!! However, I was very disappointed that after meeting the first Invader and finding it said to obtain the stick using logs - deciding it was a broken since I could not do that, and nearly a week later finding the event by accident.
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Nate Fonz
(@NathanielFonse8) reported
@JagexSupport “If you are certain you entered your details correctly then your account is currently being protected pending restoration.” It’s just odd I received the email saying that the restoration process is completed and that I should be able to login.
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Michael Chapman
(@123SARGED) reported
@RuneScape Hooray! I logged into the site, but I won't be able to get into game until tomorrow. Will this cause any issues with feedback? @JagexSupport @RuneScape
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HarleyQuinn
(@HarleyQ36581501) reported
@RuneScape Hurry up and get your **** together! I still can't play on my account. It's infuriating, making me waste my membership. Fix this now!
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Leekendoll
(@Leekendoll1) reported
@JagexSupport 2) the problem completely revolves around me not being able to access the authenticator
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odisho
(@odisho1996) reported
@RuneScape Same here still cant login ?
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htg_dc
(@HTG_DC) reported
@JagexSupport Incorrect. Those steps do nothing. Cannot get help anywhere. Emails, Twitter and more. Simply told to waste my time attempting to login for days and weeks. Am told repeatedly to follow errrorcode15 steps but they do nothing. Problem still exists. Long time player. But I'm done.
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Jan_Mizak
(@Jan_Mizak) reported
@RuneScape nope still can't login
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RECOVERY TEAM
(@reqltech24) reported
@Tmiles95 @JagexSupport I will fix it for you
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Jagex Support
(@JagexSupport) reported
@Housy51 Hi. Try to log in on a different browser/device or use a mobile data connection. Your issue may be related to a high traffic that may prevent you from using parts of the RuneScape website. Wait an hour or two before trying again. ~Ania
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Andrew Mathew
(@anndrewmathew) reported
@AustinKlippert @RuneScape Can you login to osrs?
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Renny
(@Renny2828) reported
@ResedRS @RuneScape How many times did you have to click login before it actually logged you in? I got the email today as well!
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Alex
(@OneToast_) reported
@JagexHelpFrost @JagexSupport They are permanent. I tried deleting some things that might be causing the problem like a program to change my mouse button key binds then making a new account and all seems good but am worried am just gonna banned again without knowing why.
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Xtone
(@Runer_D) reported
@JordanMullinnn @RuneScape in case you dont know, a login lockout results more so in a loss of players, so those conspiracy theories about doing it "for money" just sound silly.
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Hawer
(@haweryadoin) reported
i just dropped my brand new nintendo switch and it scratched the switch and broke my tv and i still cant login to runescape my life is literally ruined
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zakscout
(@zakscout1) reported
@JagexSupport sounds like an automated reply by @JagexSupport that seems to be the problem with your recovery system how could providing the card details used to purchase membership account creation date all recovery questions the only problem with me logging in is not having authenticator
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A_CalorieYT
(@calorieyt) reported
@JagexSupport I can’t change the password because I’m affected by the login lockout
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Harry Stef
(@HarryStef3) reported
@MichaelHamper @JagexSupport Sorry about that, but I will advise you sick the help of securitygobalharker01 on Instagram they got mine fixed with no issues, he will definitely be able to help you out.
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StaciiJ
(@staciijtv) reported
So, question. Now that I have a laptop that doesn't seem to lag doing the most simple of tasks. Who would like to see a stream of an alternate game to RuneScape? Perhaps Phasmophobia considering its something that scares me but I enjoy! Thoughts?
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xJames
(@xJ4MEZ) reported
@JagexSupport The link you have sent is asking me to login however my usual login doesn't work? I tried logging in on your site and it worked fine..
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COVINH-19
(@VinhK_Nguyen) reported
@RuneScape I didn’t get an email yet, but somehow I was able to login this morning but only to the lobby, when I tried to choose a world my game crashed and took me back to the login screen.
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PH🚩
(@SadPhilip) reported
@RuneScape Still not able to login.
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irritaties
(@NevilNextLevel) reported
@JagexSupport hi, ive gotten an email that my account is unbanned but i still cant login. can you help me?
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Storm Bissar
(@BissarStorm) reported
@JagexSupport how do i make a ticket? im still having account issues after the restore.
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Tyl r
(@fkntylr) reported
@OldSchoolRS Can we get an update on the account security situation? A progress update would be nice, often times even when staff are working on an issue it goes unnoticed by the community unless we are told about it. Any updates would be nice.