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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (71%)
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Online Play (21%)
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Matchmaking (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Online Play | |
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
| Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Sukhumi
(@sukhumii) reported
@JagexSupport I'm attempting to unlock my account but the page is can not be accessed because of error code 15. Incident ID: 437000300042733471-30183303608076160
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KtTheLemon
(@KtTheLemon1) reported
@JagexSupport I have checked spam folder, I am on my registered email address... No email. Last email was on 10 of march. Instead of beating about the bush, give us some answers? Our accounts have been locked for ages (mine also) due to this server issue. So, Where's the email?
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decoy bg
(@decoy_bg) reported
@JagexSupport Hi, I was trying to login to Runescape for the first time since 2016 but my account seems to missing entirely. I searched my username on both the OSRS and RS3 player scores and nothing came up. I have email proof of my member account via receipts, how can I restore?
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Lucy medina
(@LucyBypass) reported
@Jmacsummers @JagexSupport Hey, I had similar hack issues with several accounts too, but try contacting @cybertech012 , he helped in retrieving my hacked account. Try him and thank me later.
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Matthew Barber
(@RisingSwell) reported
@JagexSupport Like I said before, all the reasons on your site are wrong. It isn't your fault, as the support person, but the site isn't even remotely helpful, and if I ran into this issue, I feel many others have lost names for no real reason as well.
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shane
(@its_illness) reported
@RuneScape cant unsub because i cant login to the website now either LULW
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Connor
(@mmofallout) reported
Turns out a massive login system failure is the only thing that can keep RuneScape from busting out repeated cash shop promos.
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👑
(@DAILYJ0NAS) reported
@JagexSupport no I do not have access to the primary email, I only have access to my sign in email linked to my account, I’m not receiving any emails to reset my password
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Moofspartan
(@moofspartan) reported
@David42279125 @JagexSupport No point in trying bro: I had this issue recently and Jagex wouldn’t help at all, just kept sending me to submitting appeals
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ZP
(@z_prestoe) reported
@Seaniii @OldSchoolRS I don’t have a problem with a prayer bonus, I have a problem with people restricting their account and then wanting things changed to cater to them. If you don’t like iron men being catered for, why are you asking to be catered for?
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Spongus
(@tubby_blumkins) reported
@RuneScape its been 2 weeks of not being able to login, no communication or emails about why or how long my account will be locked and completely shoddy job all around.
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Rebecca W.
(@MoonKitty013) reported
@JagexSupport Hi. The error has changed a few times since the initial issue started in early March. It says sign in failed BC my account was being protected and to try again later. I did send screenshots through the ticket.
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Drebs
(@Drebbsz) reported
@JagexSupport @RuneScape @Jagex Have you already solved the login error? I still can't log in, you deactivated the accounts and said you were working on it, some players are already able to log in, why can't I log in to my account yet? when you guys are going to solve it.
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Giibbaa
(@giiibbbaaa) reported
@RuneScape You ******* need young people from this generation in your company to fix this bullshit quick!
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jasonjay187
(@jasonjay1871) reported
@JagexSupport This support team is awful. My account was stolen and used for botting. (I thought I weird I would log in somewhere other than when I logged out but brushed it off as a glitch in an old game). I've tried appealing many times. They just refuse to believe my story.
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Oniichan
(@Ijjiman) reported
I only wanted to change my runescape name but this all happened. I can still login the game fine just cant access my account page
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Friedsteak70
(@Friedsteak70) reported
@JagexSupport @JagexAsh I believe I was falsely banned today, I got a bot busting ban a few days ago, which was fair and I understand thats wrong, but following that ban I did not bot on my account at all and when I tried to login to the game today I got a macroing ban.
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josh leffew
(@josh__leffew) reported
@JagexHelpElf @JagexSupport I’m extremely thankful that you were able to unban my account. I am truly appreciative; however, My account isn’t the same one I remembered. My login was joshieboy94; and that was my username as well — but all of my stats are missing. is there any way we can overcome this?
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Giibbaa
(@giiibbbaaa) reported
@Stonersmurff @G15TV @RuneScape Their mistake they should fix it im with you on that one!
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Brian umphrey
(@BrianUmphrey) reported
@JagexSupport It has been over 2 weeks and my RS3 account still has an error loading my profile so i never can log in
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Oniichan
(@Ijjiman) reported
@JagexSupport i tried to login to my account and it says my account is locked and i cant unlock it, gives me an error code "Acess denied error 15" the support page also does this when i follow it to unlock. Please help D: cant even cancel subscription now
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🎄🎁Jas Sands☃️🎅
(@Jas_Sands) reported
@JagexSupport hi having an issue logging into old school, RS3 is fine, but can't get oldschool to accept my authenticator.
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Giibbaa
(@giiibbbaaa) reported
@RuneScape I keep hearing **** coming out of jagex mouth. I still can’t login what a bullshit
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Ian Johnson
(@masterkeaton1k) reported
@JagexSupport I've got an issue with my current Yaktrack task (#22) where under the "Prayer and Smelting" tasks all I'm seeing are prayer related things so I can't progress it and I'm having to do the other task. Is this a known issue?
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BOMBO CLOT
(@ClotBombo) reported
@JagexSupport (ID 10888-100) Incident ID: 888000310139724229-446450932670531533 I havent had help yet. this Error willnot go away been a problem for 3 weeks now
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matthew costall
(@matthew_costall) reported
@JagexSupport @GMackender this is no use since we can't login on our accounts i have also not recived the e-mail.
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AfkGettingHigh
(@AfkHigh) reported
@RuneScape This is becoming bullshit RS your vague updates and lack of resolving this issues is ****. If we postponed payments for even a day you would have taken action instantly. Its clear RS doesn't care one bit.
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ms. skeletal
(@dootscape) reported
@JagexSupport I have a ban that occurred after my account had been hijacked for something I did not do. I was able to recover my account and secure it again. Can I contact someone with this complex issue because the ban says it’s unappealable?
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Rebecca W.
(@MoonKitty013) reported
@JagexSupport I do know why I am locked out because of the issues this month... it is coming up my membership for renewal and I don't want to pay for something I can't play!
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David
(@David42279125) reported
@JagexSupport It's been two weeks since I requested assistance, I'm perfectly willing to provide any and all information you require to get this issue solved so let me know what I can do and I shall as soon as possible.