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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (28%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Heidelberg |
Sign in | |
 Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
| Heidelberg |
Sign in | |
| Braço do Norte |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Nonnah Quiapo
(@nonnahquiapo) reported
@asdinmasdo @JagexSupport I had the same issue ..I never taught of getting my account back …massive appreciation to @calderon_09 for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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jeremie elchert
(@elchert22) reported
@RuneScape @primegaming Not working
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Payam
(@SMsteget) reported
@JagexSupport I cant login in on old rs on pc it says my account is banned, but i can sign i on mobile. Also i got email from you saying account is not banned.
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🏳️🌈deadbeat dilf🏳️⚧️
(@Luwucian) reported
uhh..I think my runescape account is locked behind an authenticator the phone i used for it is no longer usable but it says i need to use my old device to transfer onto a new device i cant find like a login to just connect it that way via my google account or whatever
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Knuckles👊
(@TayOnTheBeat) reported
@JagexSupport I don't have access to the auth to get the code. Everytime I login no matter what link you guys send it tells me put the auth code in. Only email I have access 2 is the one I used to create it and only password reset emails are coming through to it.
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Rewnz
(@Rewnz123) reported
@JagexSupport But that is the problem? That’s why I reached out
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Dahm
(@bell_Beckham) reported
@LordJohnyBoy @JagexSupport Oh so sorry I had a similar experience, not until not until I met #Credible_solution on instagram and fix mine
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KoraLive TV
(@KoraLiveTV) reported
@JJ_Swexchange @JagexSupport Dm @legit__tools ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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Knuckles👊
(@TayOnTheBeat) reported
@JagexSupport Please see the reply I made to Mod Tomasz. This doesn't work for me. It asks for auth code on login...
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dr manhattan
(@drmanhattan_of) reported
@JagexSupport im having a problem where my email was somehow used to set up a 2 factor authorization but not by myself. My account hasn't been hacked and whenever I request to disable 2FA, I dont get an email to the email address that I used to create the account #osrs
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Crystl_Ballr
(@Crystl_Ballr) reported
Hey @RuneScape, are you planning on correcting this glitch where keybinds don't work anytime soon??? Makes the game pretty unplayable with some content.
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CryptoBrooke
(@brooke_crypto) reported
@OldSchoolRS You need to FIX account's disconnecting on DMM. If it happens on my main account only, none of my alt's, not my internet either.
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Knuckles👊
(@TayOnTheBeat) reported
@JagexSupport I've tried that but when I go to login. It tells me enter the auth code sent.
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wFishess
(@OhhWouter) reported
@RuneScape I claimed this loot but I didn't get it in game. I know that my account is linked correctly since I haven't had any problems with earlier loot drops. I really don't know what happened
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200cj1osrs
(@200cj1osrs) reported
@JagexSupport thats the problem ive sent my appeals but got declined, could you look into the situation been a rs vet since 07 member since them years, grinded hard since 07 came bk around if you could look into the situation id apperciate it
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Matt Houston
(@ColorsOfHouston) reported
@JagexSupport I’ve submitted the ticket, account login is prophicized - I had sent a couple tickets prior but they had been denied
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CryptoBrooke
(@brooke_crypto) reported
@OldSchoolRS @JagexAyiza Why does my account keep force logging itself out on DMM? I cannot play the account, I go anywhere and I get "connection-lost" then i reconnect and instantly disconnect, no 8 seconds, why is this happening? I have tested new clients, only happens on my main account.
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Twisty
(@Twisty29434569) reported
Thanks for still being a horrible game, when will you fix this bug in the dueling arena? first you ban my account permanently for betting, now you don't fix a ******* bug and make lots of people **** themselves because of scammers. Enough of this garbage for me @JagexSupport
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Earl
(@Kingzmaul) reported
@JagexSupport hey this is not working. please help. all details are true on the account im trying to recover. can i message a real person in private chat?
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joey masty
(@mastydog) reported
@JagexSupport i have put in a reovery for the account now can u check it i dont get how ******** im getting denied constantly when the login for the account is the exact same as my ******* email do something about your game for **** sake literally you do nothing.
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Brian C Allen
(@Brine_A) reported
@CobTheCreator Sounds like I’d have the same issue the elven god Seren has in the Runescape lore, lol
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Earl
(@Kingzmaul) reported
@Elliandr @RuneScape @gibbed im having the same issue now. did u end up getting your account back? if so what information or who did u write in order to get it
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Anthony Sinclare
(@AnthonySinclare) reported
@JagexSupport @JagexTwisted @JagexTyran Can anyone explain how 4000hours is no problem, but then suddenly it's a problem ?
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Tom
(@ThomTheExpat) reported
@JagexSupport I already appealed and my mute clearly doesn't meet the definition of the Inappropriate Language rule. Part of the problem with y'all is there's no accountability nor transparency for how you handle alleged rule infractions and your customer support is essentially non-existent.
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Diamond hander
(@hander_diamond) reported
@JagexSupport This is the first account I ever made I have the first password ever used. The login name is related to a book my brother published when we were kids around the time was created, I have 3 other accounts that have almost identical name all are added on friends list
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Knuckles👊
(@TayOnTheBeat) reported
@JagexSupport I ALREADY DID THIS! ITS NOT WORKING. I JUST REPLIED TO "TOMASZ" ABOUT THIS. THIS HORRIBLE SUPPORT. WOW.
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Chloe
(@Chloe914835) reported
@nba13594363 @JagexSupport I had same issue recently until i came across will_tech02 on Instagram. He recovered my account back. You should contact him for help, he’ll definitely help you Friend.
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Hunter
(@hunter_osrs) reported
@JagexSupport I've been facing the issue of being wrongfully banned on OSRS for 2 years now and not a single day goes by without me thinking about it. My account "Hunter" has got permanent ban for Macroing and it's been tough trying to get in contact with you since. Please help!
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IrOnMaN
(@Osrs_Pvm) reported
@JagexSupport Hi! My Account DePurp has been consistently getting denied appeals. The log in is my university login. With that, I don't get why my appeal is being denied constantly. It is a UNI email and I have full access to it, can you please help me
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Payam
(@SMsteget) reported
@JagexSupport I have been trying to submit a ticket for two days, cant find it on your webside. If I follow the link you sent i Come to appeal ban again... Thats why i asked for an email from the begining. I use Gmail to sign in on both devices.