Spotify Outage Map
The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spotify users affected:
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Errors
Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Guayaquil, Provincia del Guayas | 2 |
| Hayes, England | 1 |
| Falling Waters, WV | 1 |
| Barcelona, Catalunya | 1 |
| Poznań, Województwo Wielkopolskie | 1 |
| Santa María Chimalhuacán, MEX | 1 |
| Winnipeg, MB | 1 |
| Jacksonville, IL | 1 |
| Miguel Hidalgo, CDMX | 1 |
| Vienna, Wien | 1 |
| Versailles, Île-de-France | 1 |
| Cedar Rapids, IA | 1 |
| Haarlem, nh | 1 |
| Las Torres de Cotillas, Región de Murcia | 1 |
| Choisy, Auvergne-Rhône-Alpes | 1 |
| Mumbai, MH | 1 |
| Toronto, ON | 1 |
| Mexico City, CDMX | 1 |
| Seattle, WA | 1 |
| Salvador, BA | 1 |
| Clayton, NC | 1 |
| Saint-Étienne-du-Rouvray, Normandie | 1 |
| Oberelbert, Rheinland-Pfalz | 1 |
| Berlin, Land Berlin | 1 |
| Stratford, England | 1 |
| Mainz, Rheinland-Pfalz | 1 |
| Huy, Wallonia | 1 |
| Pierre-Bénite, Auvergne-Rhône-Alpes | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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jen gleason
(@JenGleason24) reported
@SpotifyCares I’ve been trying to contact a Spotify about an issue where the songs I choose don’t play and then all I get are ads.
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Izzy🌹
(@SkidTracerX) reported
@SpotifyCares My podcasts aren’t playing in the lock screen on my iPhone. This is really causing me a problem as I have to restart my podcasts every time my phone locks. This hasn’t been an issue until this morning. My settings are already set to play on the Lock Screen. Help
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M A D I S O N ✨
(@madsinnnnnn) reported
@SpotifyCares PLEASE FIX THESE ISSUES
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Alshin21
(@alshin21) reported
@SpotifyCares it doesn’t fix this problem. Did you even read what I wrote?
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fahim
(@Fahim__) reported
@SpotifyCares No error messages. It closes down when I’m playing music, whether I’m on the app or phone is locked. Always after about 20/30 seconds. Thanks
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ITPeople
(@itpeopleuk) reported
Hi @SpotifyCares, a customer is trying to cancel their Spotify account but they are unable to login as their email address is not recognised. I see there is no phone support so what would you suggest for someone who doesn't use Twitter?
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Max Pfeiffer
(@pfeiffer__max) reported
@SpotifyCares iOS 15 iPhone 12 Mini (new, 100% battery capacity). Phone getting extremely hot, plus 1% battery drain per minute caused by Spotify app use only. Tried all recommended actions; none worked. Issue started last week.
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Mark Slattery
(@MarkSlatt) reported
@SpotifyCares iPhone X, iOS 15. I’ve deleted and redownloaded app, force restarted, done everything web said I should try to no avail, there is plenty of space on my phone as well memory is not an issue
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StraightSetsWin
(@straightsetswin) reported
@SpotifyCares @Jake86974119 hi, how did this get fixed? i've been having the same issue for the last couple days. thanks.
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Paul Green.
(@PaulGreenTPB) reported
@SpotifyCares I will download again but not if it keeps this problem. Can’t have it playing on and on no matter what
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Lisa McKeown 🌲❄️☕️
(@lisammckeown) reported
@SpotifyCares I can, but that seems like an intermittent fix since it's only with this app. I just want to make sure this gets reported as a problem since I wonder if it's an issue with the latest update.
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errand
(@AarG06) reported
@SpotifyCares No error message or anything. Either the song will play for 10 seconds then stop, or it won’t play at all. Its been happening with my liked songs more often though
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Lisa McKeown 🌲❄️☕️
(@lisammckeown) reported
@SpotifyCares I updated the app on my iPhone 11 four days ago and now my phone gets super hot whenever I use the app. Have others reported the same problem?
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fahim
(@Fahim__) reported
@SpotifyCares my Spotify keeps closing down? ios15, deleted app and reinstalled, cleared cache, etc. help
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Sunny S
(@sunny9781) reported
@SpotifyCares Hi, I am no longer able to sort local music files on the deskktop app (Mac). I can still view local files, play them, and add them to playlists, but I cannot sort them? When it syncs to my phone, I am able to sort on my ios app no problem.
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