Spotify Outage Map
The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spotify users affected:
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Errors
Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Provo, UT | 1 |
| Little Rock, AR | 1 |
| Nanchang, Jiangxi Sheng | 1 |
| Zapopan, JAL | 1 |
| Miamisburg, OH | 1 |
| Benito Juarez, CDMX | 1 |
| Boulogne-sur-Mer, Hauts-de-France | 1 |
| São Paulo, SP | 1 |
| Hayes, England | 1 |
| Falling Waters, WV | 1 |
| Barcelona, Catalunya | 1 |
| Poznań, Województwo Wielkopolskie | 1 |
| Santa María Chimalhuacán, MEX | 1 |
| Winnipeg, MB | 1 |
| Jacksonville, IL | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Miguel Hidalgo, CDMX | 1 |
| Vienna, Wien | 1 |
| Versailles, Île-de-France | 1 |
| Cedar Rapids, IA | 1 |
| Haarlem, nh | 1 |
| Las Torres de Cotillas, Región de Murcia | 1 |
| Choisy, Auvergne-Rhône-Alpes | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Mopewa
(@mopewa_o) reported
@SpotifyCares No I'm not trying to listen to local files (and I have no local files). This error pops up even when I have paused playing music in the Spotify mac app as soon as I start playing sound to my bluetooth headphones from another device.
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Chuck Steak
(@chucksteakyou) reported
@SpotifyCares the app keeps telling me to confirm my email even though I have had an account for years. When I click the link in the email, it goes to a blank screen and I’m unable to confirm it. I have never had an issue confirming my email with other companies.
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Chariot
(@PokedogPaints) reported
@SpotifyCares I can't sign in and the password reset page isn't sending me an email (I looked in my trash, etc.) Very frustrated that I can't access my own account. What can be done to help?
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David Carr
(@sportscarr) reported
@mopewa_o @SpotifyCares I think I've had this problem but didn't know why 🤯 I've resorted to resetting my headphones to fix
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Babs 🐝⌛️🦋
(@BabsSheKing) reported
Why are there so many Spotify login emails? @SpotifyCares
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kimmy.🖤
(@kile_reeves) reported
@_joemay @SpotifyCares Just a heads up they've been working on this problem for over a week!
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WickedTall
(@AnAvidTVWatcher) reported
@SpotifyCares The issue has persisted. These ads are a killer
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Steven Hill
(@jetsethilly) reported
@SpotifyCares I appreciate you getting in touch but I dislike the Spotify UX so strongly that I really feel I will cancel after the three month period. If I have further issues I will take the steps you have suggested and update you.
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Konrad Turczyński
(@_hiredgun) reported
@KSizz4 @SpotifyCares @MarcusKesh Having exactly the same issue, it was announced a month ago, I have the newest Spotify version (8.6.30), watch os (7.5) and premium account and still can't see the option to download to watch :/
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Prashanth K S
(@ksprashu) reported
@SpotifyCares Hi, I have been a premium subscriber for a while now in India. I want to upgrade to your new Premium Family plans but it keep giving an error like "you are not eligible for these plans". What do I need to do and what seems to be the issue?
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Team Kim Seokjin ⁷ 💛
(@OreeeeBaba) reported
@pjmperfectlips @Spotify @SpotifyCares please rectify the problem
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Ry Tyler
(@ry_tyler_uk) reported
@SpotifyCares I've tried all that, also done a reinstall. I spoke to support earlier who also said they had the same issue, but they went quiet and disappeared from me. I didn't get any further than that.
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WickedTall
(@AnAvidTVWatcher) reported
@SpotifyCares If I need anything else I’ll definitely remember to check in here - the place that was unsuccessful in solving an issue and threw in the towel after one troubleshooting recommendation
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Ebin
(@Ebin54576337) reported
@SpotifyCares I am a premium member and am still getting advertisements during podcasts. I think this is unacceptable for a service that advertises as ad free for paid members. I will be canceling my sub if this isn't fixed.
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😈 𝕚𝕊𝕦𝕟𝕟𝕪 🖤
(@_piussunday_) reported
@spotify @SpotifyCares I woke up to discover my premium Spotify account got disabled, i can’t login with my email or password because anytime i try i get this message, “The email and password combination is incorrect” but that’s the correct email and password.
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