Spotify Outage Map
The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spotify users affected:
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Errors
Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Miami, FL | 2 |
| Hamburg, HH | 2 |
| Duisburg, NRW | 2 |
| Köln, NRW | 2 |
| Nevers, Bourgogne-Franche-Comté | 1 |
| Saint-Médard-en-Jalles, Nouvelle-Aquitaine | 1 |
| Zapopan, JAL | 1 |
| Manalapan, NJ | 1 |
| Madrid, Comunidad de Madrid | 1 |
| North Little Rock, AR | 1 |
| Kelowna, BC | 1 |
| Dungannon, Northern Ireland | 1 |
| Aulnoye-Aymeries, Hauts-de-France | 1 |
| Dresden, Saxony | 1 |
| Rotterdam, zh | 1 |
| Pont-à-Mousson, ACAL | 1 |
| Canberra, ACT | 1 |
| Les Molières, Île-de-France | 1 |
| Bhubaneshwar, OR | 1 |
| Melbourne, VIC | 1 |
| Alpharetta, GA | 1 |
| Évry, Île-de-France | 1 |
| Flörsheim, Hessen | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Sarreguemines, ACAL | 1 |
| Sevilla, Andalucía | 1 |
| Cincinnati, OH | 1 |
| Strasbourg, ACAL | 1 |
| Mexicali, BCN | 1 |
| Forest, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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CDoubter
(@CDoubter) reported
@SpotifyCares And don't tell me to restart the phone. Or to uninstall/reinstall the app. I've done everything multiple times. From what I can tell, thousands of others having the same issues!!
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Geoff Hernández R.
(@GeoffHernandez) reported
Hey fellas, @SpotifyCares, what's going with your app lately? It's so annoying, the newest issue is that Spotify starts to play the song but the gadget looks like nothing is being played. I have to close the app, and find again the song to be able to use the app. Not good pals.
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Anuj
(@Anuj1581) reported
@SpotifyCares Hi, unable to use the Spotify Duo Plan due to address issues even though we are staying at the same location. Kindly help
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bjornmuh
(@bjornmuh) reported
@SpotifyCares It has happened many times. So you need to hunt down the bug
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Jon Smith
(@TheJRSmith) reported
@SpotifyCares Thanks. Songs keep cutting out every few seconds so I've had to cancel and switch to Tidal. I can see from your mentions I'm not the only one experiencing these problems.
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Tengs
(@Pilates_Avoider) reported
@SpotifyCares Done that. Still not working.
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Spotify Live
(@SpotifyLive) reported
@BILLadelphia1 @SpotifyCares Hey Bill, we just sent an update via DM but please know our team is working to resolve your issue. When you get the chance, please check your email inbox for our response!
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Andrei Nielsen
(@Andreijn05) reported
from
South Shields, England
@SpotifyCares I am using a Samsung S21 ultra, and my @Spotify app is bugging, with the play bar at the bottom missing, the app taking ages to start and more. I have uninstalled the app, logged out and restarted my device and the same problem reacurrs, is there and update soon?
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No Greater Love
(@withgodlygrace) reported
@SpotifyCares I've just decided to cancel my direct debit, after ten years, as it has been a constant problem, on multiple devices, for the past few years. It's not worth the aggravation.
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Csaba
(@Ratskull) reported
@SpotifyStatus @SpotifyCares I'ev started noticing latley when I play songs it glitches mid song ( I tougth it was the headphones it's not ) . Then I thought could it be im backed up whit payment no its not that . I checked if it was a data issue (no it isn't I downloaded songs I only play those ) .
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Zebedee
(@Zebodii) reported
@SpotifyCares you need to sort out your Android app. Constant bugs, player not working correctly, stopping playing music when screen turns off then starting again when lit up, bottom player bar missing, unable to see playing media on home screen and more. It's not just me.
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Charles Calthrop
(@MonsieurChacal) reported
@SpotifyCares hey all the new stuff is great, but how about just some simple fixes? Like, the player on your app not working properly (not appearing on the screen)? Maybe get basic functionality before you give us all the stuff we never asked for.
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Ciaran Mckane
(@CiaranMckane) reported
@SpotifyCares Hi Folks, I appreciate that you are super busy but just wondering if you have any advice for the current issue with Android devices ? I've been experiencing problems since the weekend and I appreciate your devs are probably working like crazy to try to fix it.
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Zebedee
(@Zebodii) reported
@SpotifyCares broken Android App. Its not us, its you. The app needs to be fixed to resolve the bugs that everyone is experiencing. App stopping olaying media when phone screen off, unable to see player bar at the bottom, randomly starts playing music whenever. Not hard to see.
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Bill Matz
(@BILLadelphia1) reported
@bortz_10 @SpotifyLive @SpotifyCares Yeah we’re gonna give it another shot because it’s a b2b with 9 games left in the season, but definitely looking into different platforms for the offseason/next year. If there’s ever any technical issue their support is completely nonexistent.
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