Spotify

Spotify Outage Map

The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Spotify users affected:

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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ahmedabad, GJ 3
Paris, Île-de-France 3
Guayaquil, Provincia del Guayas 2
Berlin, Land Berlin 2
Bordeaux, Nouvelle-Aquitaine 2
Miguel Hidalgo, CDMX 1
Vienna, Wien 1
Versailles, Île-de-France 1
Cedar Rapids, IA 1
Haarlem, nh 1
Las Torres de Cotillas, Región de Murcia 1
Choisy, Auvergne-Rhône-Alpes 1
Mumbai, MH 1
Toronto, ON 1
Mexico City, CDMX 1
Seattle, WA 1
Salvador, BA 1
Clayton, NC 1
Saint-Étienne-du-Rouvray, Normandie 1
Oberelbert, Rheinland-Pfalz 1
Stratford, England 1
Mainz, Rheinland-Pfalz 1
Huy, Wallonia 1
Pierre-Bénite, Auvergne-Rhône-Alpes 1
Hohen Neuendorf, Brandenburg 1
Sabadell, Catalunya 1
Dubai, Dubai 1
Pune, MH 1
Brussels, Bruxelles-Capitale 1
Englewood, CO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spotify Issues Reports

Latest outage, problems and issue reports in social media:

  • orubaid1 orubaid : COMMISSIONS OPEN (@orubaid1) reported

    @SpotifyStatus @SpotifyCares Still down for me 😑

  • mydawglex Alexis🧘🏾‍♀️ (@mydawglex) reported

    @SpotifyCares my account is still down….why are we choosing violence…

  • fco_galvez Francisco Gálvez (@fco_galvez) reported

    @Chungpoww @SpotifyCares what worked for me. Restart password with the username from the facebook account ( a bunch of numbers and letters), once i created a new pass, went to login with username and the new password (no facebook login)

  • Caidb17 Sharn b (@Caidb17) reported

    @SpotifyStatus My Spotify is not working I’ve lost all my playlist

  • lilypad11c LBC (@lilypad11c) reported

    @SpotifyCares the email on my account was a timed email from my university. It is not only inactive, but removed. I am still unable to log into my account. If I can’t login, how do I cancel my 9.99 subscription?

  • capricornsoviet Z (@capricornsoviet) reported

    @SpotifyStatus @SpotifyCares It's still not working for me and I haven't heard anything from customer service after reaching out several times.

  • des__ochoa Des. (@des__ochoa) reported

    @SpotifyCares the people's accounts who are still having trouble seem to have the same problem. Can't you just send out a tweet of what's going on instead of replying to people's DMs that you aren't even answering!!!!

  • karidayton Kari Dayton McDonald (@karidayton) reported

    @miss_brittanyT @martianet80 @SpotifyStatus Same problem here. All of my playlists gone and no longer reflects that I have a premium account, which I was just charged for again. Can't get anyone to respond from Spotify

  • kiran66776 Kiran66776 (@kiran66776) reported

    @Hansplat @SpotifyCares I'm having a little problem now.... The 2FA authentication code software which I was using to recover your account had to be debugged due to several signals from the mail, sorry to say but we need to purchase a new 2FA authentication software

  • hornets1976 hornets1976 (@hornets1976) reported

    @SpotifyCares I’ve sent three emails and multiple customer support messages through your website and have gotten no response. This is so frustrating! Why no customer service phone number?!

  • Latin216 Runner216 (@Latin216) reported

    @SpotifyStatus @SpotifyCares App still not working! #wth

  • mass_ry ryMass (@mass_ry) reported

    @SpotifyCares holding for two hours on a chat with a bot. Waiting for an agent. Ridiculous customer service. #spotifydoesntcare

  • makedaatsbaha33 makeda (@makedaatsbaha33) reported

    @KMcgillivray81 @SpotifyCares I also experienced this, i contacted support service and they didn’t do anything about it, but @AntiTrafico_DF helped me get regain access to my account✅

  • BurroughsTie ActDaFool (@BurroughsTie) reported

    @SpotifyCares It’s not letting me login to my Spotify account at all. I sent a DM. I am also going insane trying to log back in and this post is not helpful.

  • AlexaElainee Alexa (@AlexaElainee) reported

    @SpotifyCares I messaged you 24 hours ago and have not heard back. No one responds in the chat help… no phone number to call… terrible customer service

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