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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Errors (32%)
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Playback Issues (23%)
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Sign in (22%)
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Buffering (20%)
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Audio Quality (4%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Sign in | |
 Jacksonville |
Errors | |
 Guayaquil |
Audio Quality | |
 Miguel Hidalgo |
Playback Issues | |
 Vienna |
Buffering | |
 Versailles |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Pizza-lord5000
(@mykietendo) reported
@SpotifyCares hi there. I’m a current customer but randomly received an email at 1am saying welcome back? That in error or something?
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Nadaan Zquad
(@ZweatForMe) reported
@IndianL85974963 My Spotify is not working properly so SpotifyCares gave me his password. So I was enjoying their music taste😌🤧
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Cliff Mann
(@KingsofYearron) reported
@SpotifyCares I cannot get online to access my account and change the payment method - when I click through I get "upstream connect error or disconnect/reset before headers. reset reason: connection failure" message - help
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Andrea Humphries
(@andihumphries) reported
@Jenna_DeWitt @SpotifyCares I was just able to pull it up with no issues.
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EH
(@TheRealEH) reported
@SpotifyCares my app keeps crashing about a minute into any song every time without fail, what seems be the problem?
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Ethan Michael
(@Ethan_Gav) reported
@SpotifyCares Spotify keeps crashing on my friends phone and others experiencing same issue. Only plays a song or two then shuts down. It is not the phone. Even performed system update and the app still crashes. Troubleshoot?
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Sylvana Knaap
(@sylvanaknaap) reported
@SpotifyCares All of a sudden problems with webplayer: upstream connect error or disconnect/reset before headers. reset reason: connection failure
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Mark Gonsalves
(@BlueBoyToto) reported
@SpotifyCares @SpotifyUK @Spotify Currently unable to use the Spotify web player. Takes me to a white screen and can only see this "upstream connect error or disconnect/reset before headers. reset reason: connection failure" Can you help me with this?
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Pwtto
(@_Pwtto_) reported
@SpotifyCares I’m having some issues where I play any song, and it stops after around 10 seconds in… every single time. Then when I go to the previous song, it won’t play at all. It seems I can only move on to the next song to hear something, but it still cuts out after 10 sec
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Kris Cassidy
(@softwareinnov8) reported
@SpotifyStatus hi guys, you have a message on all of your website: "upstream connect error or disconnect/reset before headers. reset reason: connection failure"
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Ambassadors of Kpop, Cpop & High Couture 👌
(@YeishalyR) reported
@SpotifyCares I need to cancel a premium subscription because I haven't used the service since last year but it keeps charging my cc, can you please help me out on that?
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Jason Baxter
(@jasonbaxter1972) reported
@SpotifyCares is there something up? Enhanced playlists not working. I’ve restarted app, restarted device & still not working.
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𝙷𝚄𝙽𝙽 ㋡ 💀
(@hanonymouss) reported
Wonho's album 'blue letter' is posted on wrong profile on Spotify. Please fix the error and post on Wonho's official account, thankyou @Highline_Ent @SpotifyCares Wenees please retweet and reply! Let's get this problem fixed asap! @official__wonho
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mrblue4you
(@wiiamllla) reported
@megan_musings @SpotifyCares It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @Cybersupport198 on Twitter,he was the one who got me back into my account he will help you with your account
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ella⚡
(@straytanice) reported
@SpotifyCares my premium account is not playing music even if it's not on offline mode. I already tried all the ways to get it back on track but it's not working. I need help 🥺
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Eternal Kontrol 🎧
(@eternalkontrol) reported
@spotifyartists @SpotifyCares still having issues with the Spotify for artists app not showing any data at all and it displaying an error. Even after logging out and logging back in
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delius
(@prostatecrusher) reported
@yeahsisbutplug @SpotifyCares please help there's an issue with the display of the heart button for liked songs
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🅰🅻🅳🅾 🅲🅰🆂🆃🅰🅶🅽🅰
(@aldocastagna) reported
@SpotifyCares hey all, when I go to login to my spotify account, a screen pops up asking me to choose from two login usernames. The one I normally use and another I have no idea who is. Does this mean I've been hacked?
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EEEEEEEEEEEEEEEEEEEEEEEEEEEE
(@yeeterman222) reported
@SpotifyCares i am having issues with spotify, whenever i play a song, after 13 sec or so the sound goes of, its not an issue with my pc cuz i tried it with videos and stuff, so can you guys help me or something.
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Diego...
(@hookerinpop) reported
@SpotifyCares I have a few weeks with my Spotify app crashing down from nowhere… I cant even listen a full song when the full app closed and crashed… 😶
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rem beauty this fall!!
(@genluvsari) reported
@SpotifyCares hello??? Why are my songs pausing and they the whole app shut down out of nowhere?!
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christian Jeffery
(@jeffers8960) reported
@SpotifyCares absolutely disgraceful customer service. 1hr on live chat and 3rd agent in the same chat. They just disappear without warning , still not solved the issue
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GOT💚7 🎶🎤
(@GOT7Smiles) reported
@Spotify @SpotifyCares it would be really helpful if you had a Release Radar for the month. I for real can't get to it sometimes for 2 or 3 weeks or based on being in usa areas w o internet for weeks. I'm sure others have this issue too. 🙏
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Dennard Dayle / Blind Monkey
(@See_More_Evil) reported
Some tech support wastes your time. Others don't solve the problem. @SpotifyCares does both.
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rhey | 💙Blue Letter💙 - 원호
(@SeungwOOnian) reported
Wonho's album 'blue letter' is posted on wrong profile on Spotify. Please fix the error and post on Wonho's official account, thankyou @Highline_Ent @SpotifyCares Wenees please retweet and reply! Let's get this problem fixed asap! @official__wonho
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Jaylen Brown Burner Account
(@shimadasaikii) reported
@SpotifyStatus idk if it's an issue with my account or you guys' network but regardless, my account is skipping songs and randomly pausing them. I swear I'm fed up.
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space chikun
(@spacechikun) reported
@SpotifyCares How about reading what the problem is before you respond? This isn't about music. You still let us hide artists from generated playlists, but not podcasts. This would be so infuriating if you hadn't broken the skip functionality on the podcasts, too.
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Holler
(@HollerCountry) reported
@SpotifyCares hi guys we are having problems getting the embed code for a playlist or album. It states 504 gateway error. Any ideas?
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Lifetime Automotive
(@LifetimeAutomo1) reported
@SpotifyCares my Discover Weekly hasn't updated for over a month. I read the thread pertaining to this issue on the Community page. None of those solutions seem to help. Please give me some guidance on this.
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Suzie Smith
(@SuzieSmith2017) reported
@SpotifyCares Can I embed a playlist on my company website? We service the travel industry and would like to include destination specific playlists that users could click on and listen to while they browse. Is that usage ok under your licensing?