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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Playback Issues (28%)
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Errors (26%)
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Buffering (22%)
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Sign in (19%)
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Audio Quality (6%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Falling Waters |
Errors | |
 Barcelona |
Errors | |
 Poznań |
Playback Issues | |
 Santa María Chimalhuacán |
Playback Issues | |
 Winnipeg |
Sign in | |
| Jacksonville |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Liat Geva
(@liatart) reported
@SpotifyCares Hello, I wrote to you on Instagram and Facebook and I see that there is no customer service there that returns an answer. I saw a charge of NIS 45 this month why??
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Lionel Poopjuice
(@LionelPoopjuice) reported
@SpotifyCares New home screen is garbage. Actually considering a different music service after almost 10 years with Spotify. Pretty sad
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The Gardenia Project
(@GardeniaProject) reported
from
Los Angeles, California
@SpotifyCares I’ve tried cancelling this fraudulent service and they have promised me a refund and that the account is cancelled and then they bill my bank account again. I spent hours with on a chat with them, I have pages of conversation and nothing gets done. Why? Spotify does not care
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Austin Johnson
(@AustinJ517) reported
@SpotifyCares @OnoTenis Having the same issue!!
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Robincolo
(@Pilscolo) reported
@SpotifyCares What on earth have you done to the Home Screen on iPhone? It’s terrible. It was neat and tidy and easy to use with categories to discover new stuff, now just massive screen sized random stuff in no order whatsoever. Please change it back.
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ItzzPhoenix
(@SpookyPhoenix12) reported
@SpotifyCares Hey! Sorry for the late response... Spotify is still having issues an pausing randomly.
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P swizz
(@TheSaggyP) reported
@SpotifyCares Unfortunately that link does not allow me to do whatever it was supposed to be used for. I tried that customer support link on my laptop earlier and it still is not working on my phone
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Zach Lanich
(@ZachLanich) reported
@SpotifyCares The app has been broken on my iPhone 14 Pro for a few weeks now (since the last iOS update). The app hangs on the loading screen, and it let me log in once, but hung while logging in. I've tried reinstalling, etc. I need my EDM to survive 🙃 Thoughts?
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ًdiana
(@ringpovs) reported
@SpotifyCares literally everything abt my spotify is broken besides playing music
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Medium E
(@DownsideUp1000) reported
@SpotifyCares I keep getting a message on the app telling me I can't be logged in because I'm not online. I am online. I can log in fine on my laptop. Deleted app and reinstalled. Same problem. Please advise. Motorola One 5G Ace - Android 11 - App Version 8.8.12.545
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louise s
(@lsmprn21) reported
from
Melbourne, State of Victoria
@SpotifyCares @PaulNabam7 ME TOO MY SPOTIFY IS NOT WORKING I JUST UPDATED MY IOS
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v i t a r i z a t e
(@vitariz) reported
@SpotifyCares ? really? last couple of years your customer service plunged to below IQ robotic nameless humans who PRETEND to care and help. what an oxymoron!!
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❀
(@Rwiina2) reported
@rose100_ca @Spotify @SpotifyCares Hello, may I ask how do you know the issue is fixed now? Cause The song is still credited to Roseé
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Noora⁷ | Growing old with Bangtan | 너어라 💜
(@adelate) reported
@SpotifyCares Helped on my phone (but tbh I don't know if that was ever the one with the issue) but on the computer (after having done the same) it persists.
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Tony Kirkland
(@KirklaJames) reported
@SpotifyCares My wife is having an issue logging in to her account from her new phone. We think the email she originally used is no longer active, any ideas? She'd rather not have to start a new account.
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Z
(@clovvher) reported
there’s a problem with my spotify, can you help me @SpotifyCares @Spotify
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Roman B. 🇺🇦
(@roman2838) reported
@SpotifyCares I was able to repoduce the problem, "app" will refer to the Windowsversion: 1) Play anything on a speaker group (im my case @Google Home Mini + google home max) 2) Pause Spotify via the App long enough for the Speakers to turn off. 3) Hit play in the App 👇🏻
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spooky jo ☽
(@jorebelfort) reported
@SpotifyCares are you guys down? My app won’t work!
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Terry Alecia
(@arazaq303) reported
@SpotifyCares @LionelPoopjuice This is a huge problem that needs to be addressed. Why isn't anyone addressing it? the link is on my ?TL - I retweete{d it!.,)
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Jason carl
(@jason_carl007) reported
@AngelaHutzler @SpotifyCares I also had the same problem till @codder_tech help me out
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Martina Palermo
(@Martinarocks_) reported
@SpotifyCares yes, sent. Btw I have another playlist with local files that is synced without any issue, so it's weird that it's happening with just one playlists...
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Ja'Vory Duncan
(@dammit_duncan) reported
@SpotifyCares I keep having problems with my Google Pixel alarm. I choose to play Spotify but it always plays a default sound instead.
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Liliana
(@lilianamia9) reported
@SpotifyCares please go back to the old layout!! It’s been weeks and having the title at the top looks terrible😫 Bring the playlist name back to the top and title under the album cover🙏🏼
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Second-Hand Crazy
(@broknsilence47) reported
Dear @SpotifyCares, I have seen the same advertisement hundreds of times this month. I disliked the ad numerous times so you'd stop showing me it, and even blocked the creator. If you do not fix this problem, I will delete the app. Sincerely, the user ghost_girl.
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spooky jo ☽
(@jorebelfort) reported
@SpotifyCares Hey! It is saying “something went wrong” whenever I try to play a song. I have service and all my other apps are working. I tried to log out and log back in and now it’s not letting me log in at all.
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JordyWho
(@TimMayr2) reported
@SpotifyStatus Spotify currently down?
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K 💐
(@StarsKl) reported
@SpotifyCares hi I'm trying to upgrade but having 2 issues, if I try to do it by PayPal it gives an error msg - website doesn't exist, if I try and do it by bank I need to approve it in my bank app - by the time I go back to Spotify Spotify closes off. Help please! Thanks!
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Roscoe James
(@RoscoeJames) reported
@SpotifyStatus I have a family premium account. Have had for several years. Today it stopped letting me play my lists in order. I play the first song in the list and it plays then jumps to some album I haven't seen before. Shuffle is not on. I'm a MX account. Is there an issue?
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BEE CICCONE ❌💋☕📝😴
(@ineedacoffeeplz) reported
@SpotifyCares is there anyway to report a problem with a song? One I'm listening to plays fine until it hits 2:12, and then it kinda skips for a second or two. It's definitely not part of the music, lol
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goth blair waldorf🦇
(@Meowwrita) reported
@SpotifyCares I couldn’t even log out, because the app was crashing immediately when I tried to open each time. I was able to fix it by removing the app from my computer and reinstalling freshly, but several people are experiencing the same issue so might be worth a deeper dive.