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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of Spotify reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spotify. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spotify users through our website.
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Playback Issues (28%)
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Errors (25%)
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Buffering (22%)
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Sign in (20%)
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Audio Quality (6%)
Live Outage Map
The most recent Spotify outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barcelona |
Errors | |
 Poznań |
Playback Issues | |
 Santa María Chimalhuacán |
Playback Issues | |
 Winnipeg |
Sign in | |
 Jacksonville |
Errors | |
 Guayaquil |
Audio Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spotify Issues Reports
Latest outage, problems and issue reports in social media:
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Brendon
(@1BrendonG) reported
@SpotifyCares is recently played on the home page no longer a feature or is this a known issue being worked on? I followed the troubleshooting instructions on your website but still no luck. Have been missing recently played on my homepage for over 3 days
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Suneel Kumar🇮🇳
(@Suneel346) reported
@SpotifyCares are you doing support on twitter or just doing nonsense? As my issue is not resolved from 20 days
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NBA Slime
(@TerryFranconia) reported
Going on one week of Spotify’s “recently played” tab not functioning. Many people are having this issue @Spotify @SpotifyCares are you ever going to bother to fix it or what
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JOEMAMABITCHLOL
(@joemamabitchlol) reported
@SpotifyCares ive submitted multiple reports, you have taken the playlists down. TRUST ME THEY WILL POST MORE PHOTOS
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Oli
(@Oli05315639) reported
@AskSpotifyStars @SpotifyCares I am emailing your team and am outraged by the service and compensation you are offering. 14 months worth of a service i haven’t used as I had two accounts! #appalled #badcustomerservice #spotify
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Alif .S.
(@Aliftrouble22) reported
@statmanml @SpotifyCares I couldn’t log in to my account, I have changed my mobile phone number when I try to log in to the app with my old registered phone number with my original passcode I get an error message. Till I reached out to Unitech_Support on Insta and they assisted me in getting my account.
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John Lethbridge
(@ArchaicJohn) reported
@SpotifyCares I've been trying to resolve this issue with your people for a week and have given that same information *multiple* times. You're kidding, right?
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Sam Muffly
(@SamMuffly) reported
@MarketFoolery So strange. @SpotifyCares can you address this issue??
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yarks
(@Silasyakubu6) reported
@statmanml @SpotifyCares The issue of the accounts getting disabled or hacked is very frustrating, it’s a sad thing the support team is not doing anything about the complaints people are dropping. I will advise you to contact Zaheerhackers on Instagram to help you get back your account they are fast
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signaturek 💋
(@Keiisthekey) reported
@Spotify I’m having trouble logging into my account. I have been a member since 2015. I don’t understand what the problem is.@SpotifyCares
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PREZ TEZ🦘⚡
(@1TERRYPREST) reported
@SpotifyCares I have only had 1login & password & was forced to change my Login password,then claims I cannot use a previous- so I changed to new password, then app claims "Incorrect password" Click on Spotify "Contact us" redirects to login page-Unable to login- refuses Apple ID
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PREZ TEZ🦘⚡
(@1TERRYPREST) reported
@SpotifyCares Why does SPOTIFY CANCEL a SERVICE just for having the payment card details updated- This sounds like a good way to LOSE CLIENTELE- which is OPPOSITE to Most telco/App businesses that I have come across- SPOTIFY Wont answer Why the Family Link Wont rejoin my account
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signaturek 💋
(@Keiisthekey) reported
@Spotify I’m having trouble logging into my account. I have been a member since 2015. I’ve had the same email and address since 2015. It’s saying that my email doesn’t even exist. @SpotifyCares
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RoxyAlcarazStifenes
(@RoxanaAlcarazS) reported
@SpotifyCares your app is not working on my tv I get “ error “ then letters and numbers
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Sophie 📚
(@xsophiehoughton) reported
@SpotifyCares hi, I’m trying to confirm my student id to claim the student plan. It took me to a sign in page, but wouldn’t let me sign into my uni page, and now says I’ve claimed it. Is this because I’m studying for the second time, or an error because the page didn’t load?
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mery :) spooky version🎃
(@mgarciabardeci) reported
@SpotifyCares My Question or Issue: In September I recived an e-mail to renew my student subscription plan, I followed the steps correctly and they renwe it, in the following months they charged me 4.99€ but in November they charged me 9.99€
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John Lethbridge
(@ArchaicJohn) reported
Aw yeah, love to see how truly terrible @SpotifyCares support is. After trying for a week to solve an issue sharing a playlist with my daughters I was just told to have them contact the support group to talk about their accounts. They're 7 & 8. I'm sure they'll be doing that.
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Mollie Coddled ♡
(@mollieiscoddled) reported
@SpotifyCares A song got uploaded to my profile too early "burden" please could you take it down ASAP ♡
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PREZ TEZ🦘⚡
(@1TERRYPREST) reported
@SpotifyCares Spotify App refuses to connect when tap "Accept Invite" claims my pasword "incorrect" So I "Reset password" to original password- Replies "cannot use previous password- Why did app reply incorrect password when I attempted login?? I want a REFUND-/
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Hannah Hu
(@HuntsmanHannah) reported
@SpotifyStatus why is my Spotify not working offline? Please help!
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Anthony Root
(@aroot97) reported
@SpotifyCares I do have one other issue, on the desktop version. I'm not at home to test it rn, but occasionally the UI will freeze and multiple Spotify processes will have to be force closed in Task Manager before it'll let me reopen the application. On Windows 10 and on multiple PCs.
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brian mcmillan
(@brainmcmillan) reported
@SpotifyCares Yamaha R-N602 and spotify premium on android and ipad stopped working today. Devices greyed out and "can't play this right now" message. Powered down amp, switch, router, and ipad - power up no change. Been working for two months no problem.
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Mirjam Visser
(@MirjamVisser8) reported
@SpotifyCares @SpotifyCares Then, when I scroll down, it says 'Your shows', with these two podcasts AGAIN. I don't listen to them anymore, I don't follow them, I don't 'like' them, I don't download them. How can I stop Spotify from whining about these shows?! I use a separate app now
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Intrepid Critic
(@Who_knewit) reported
@SpotifyCares and I probably wouldn't be saying **** if your app just ******* worked. If those said ads DIDN'T BREAK the ******* thing then maybe there would be less of a ******* issue. It's still disgusting that you force ads on premium subscribers. Just an FYI.
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Steven Keller
(@stevenmkeller) reported
@SpotifyCares I found the problem. It works when I'm playing the album on my phone, but if I switch to playing on my Alexa songs are added to my queue after the album finishes
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Bassline FC
(@Rollsie7) reported
@SpotifyCares Still not working
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Christopher Garza
(@ClutchMediaG) reported
@SpotifyCares I am having trouble with the friends thing
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Liba 🏈
(@libapqp) reported
@Soyyyybean @SpotifyCares Same problem here
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Beeo
(@beeoloaf) reported
@SpotifyCares @brainmcmillan can you help me too? i'm having some SERIOUS problems logging in
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(@EBATranslations) reported
Hello @SpotifyCares. I used Distrokid to schedule a release. My album will be out at the end of November, but I need to remove my album and upload it again to fix some issues. Is it possible to do remove it before the release date or should I wait until it's released?