Steam Outage Map
The map below depicts the most recent cities worldwide where Steam users have reported problems and outages. If you are having an issue with Steam, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Steam users affected:
Steam is a digital distribution platform developed by Valve Corporation offering digital rights management (DRM), multiplayer gaming and social networking services. Steam provides the user with installation and automatic updating of games on multiple computers, and community features such as friends lists and groups, cloud saving, and in-game voice and chat functionality. Available on Window, Mac OS and Playstation.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Suresnes, Île-de-France | 1 |
| Registro, SP | 1 |
| Mantes-la-Jolie, Île-de-France | 1 |
| Avignon, Provence-Alpes-Côte d'Azur | 2 |
| Unias, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 15 |
| Bressuire, Nouvelle-Aquitaine | 1 |
| Hanau am Main, Hesse | 1 |
| Bron, Auvergne-Rhône-Alpes | 1 |
| Guwahati, AS | 1 |
| Huancayo, Junin | 1 |
| Saint-Amand-Montrond, Centre | 1 |
| Lens, Hauts-de-France | 3 |
| Lieusaint, Île-de-France | 1 |
| Le Creusot, Bourgogne-Franche-Comté | 1 |
| Montigny-lès-Cormeilles, Île-de-France | 1 |
| Les Alleuds, Pays de la Loire | 1 |
| Le Havre, Normandy | 1 |
| Aïn Temouchent, Aïn Témouchent | 1 |
| Toulon, Provence-Alpes-Côte d'Azur | 1 |
| Araçatuba, SP | 1 |
| Chenay, ACAL | 1 |
| Rennes, Brittany | 3 |
| Andrésy, Île-de-France | 1 |
| Corbie, Hauts-de-France | 1 |
| City of Brussels, Brussels Capital | 3 |
| Brussels, Brussels Capital | 1 |
| Perpignan, Occitanie | 2 |
| Houilles, Île-de-France | 1 |
| Colombo, PR | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Steam Issues Reports
Latest outage, problems and issue reports in social media:
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Aria Amaryllis (@AriaALake) reported@PlayerKirbo @Zoroarts @Steam If they're allowed to do it, then it is a problem with the refund policy. ***** sake y'all are dumb.
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isawarenshi (@isawarenshi) reported@Ian_Fisch @Zoroarts @Steam The issue is define short in both cases and don't make the policy too unwieldly for actual use.
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Shadow C | 🍔Arbiter🍕 🌭of🥪 🌮Sandwiches🌯 (@ShadowC5) reported@WastingSanity @Zoroarts @Steam But that would be a problem for certain genre of games, no? For example, certain puzzle genres are fundamentally not replayable, especially if the idea/solution to the puzzle requires planning and thought - and not merely some random generation.
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Makmao😭💢 (@MakoMakmao) reported@Zoroarts @Steam adding more content to the game so people would not refund it after playing this once. This is entirely on you, but i would't be surprised if you are an industrial plant just to attack Steam over thing that isn't broken. Learn some accountability for your bad actions, don't
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Kremmen (@Kremmen101) reported@Zoroarts @Steam Clearly this is a pricing issue. If your game is beatable in under two hours you need to charge less so it's not worth refunding.
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Marc (@marcs125) reported@Zoroarts @Steam Sorry, but respectfully you are the problem. You knew the policy Steam had and released a low value product (low playtime/cost) so you should have expected this. The platform shouldn't cater to you when you create the situation. Make a better product or just accept it.
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Caribouwu (@karibuwu) reported@Zoroarts @Steam This is a cultural problem. Not much Steam can do. This is frustrating to have to witness, but probably best to think about it as illusory purchases rather than losses. Those who would refund like this, would never have bought the game in the first place if they couldn't refund.
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PAVRGAME (@PAVRGAME) reported@Steam @MetaQuestVR Our error, the game sales ends July 9th, not the 5th. there are a few more days for the official Steam sale. Thank you!
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Pouët (@Pouet2) reported@Steam I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4070 and steam, problem solved!
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Alex J Rage-Bait (@TimmyTooStronk) reported@Zoroarts @Steam It's a ****** thing for people to do and it's not really a good feeling to suggest you should pad the game, but you had to kind of see this coming just based on a Pareto distribution right? 20% of people are going to be 80% of your problem
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Jyn (@Mr_Clutchweg) reported@Cloy006 @Zoroarts @Steam "Only people that found it to easy refunded it". Screenshot shows "GREAT GAME" and refunded. The problem is that people are getting pushed to try refunds like these because of some speedrunners beating difficult games in under 2 hours and refunding them. That works with big
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gfodor.id (@gfodor) reported@OlexGameDev @Zoroarts @Steam I don’t need to provide a solution to avoid concluding there isn’t one. I’m pretty confident it can be solved, it’s rooted in a classification problem. I have like 5-10 ideas just sitting here that I would try if I worked at Valve and cared enough to try to fix it.
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cracinlac (@burnme121107) reported@Chriss_m @Zoroarts @Steam do you watch a movie and then demand your money back because it was only an hour and a half long? and clearly the quality of the game isnt a problem because people are literally saying they enjoyed it but still refunding it. its bad for the developer who is a person with needs
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Aria Amaryllis (@AriaALake) reported@Crooklynways_ @Zoroarts @Steam So people stealing over $100k from a small game dev isn't an issue that needs fixing? Gods you people are ******* awful.
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Gærsstapa (@gaersstapa) reported@Jeffrey28627067 @Zoroarts @Steam I don't hate them, at no point have I expressed that view. My view is very simple- if you are a dev, and you use steam KNOWING it has a 2 hour refund window, and you make a game less than 2 hours, and you get refunds; THATS YOUR FAULT. You designed it that way and now you have fallen foul of the systems at play. To then request the entire system, that has until this point worked quite well for everybody, be overhauled- is wild. I think the 2 hour window for refunds is good, it allows you breathing space if there are any technical issues with the game, it allows you to do some troubleshooting before refunding, it allows you to do a tutorial and get out into the main game usually, and figure out if its something you want to do.
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