Steam status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Steam reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Steam users through our website.

• Sign in (52%)
• Glitches (28%)
• Online Play (16%)
• Game Crash (2%)
• Matchmaking (1%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Steam outage reports came from the following cities:

City	Problem Type	Report Time
Avignon	Glitches	22 hours ago
Unias	Glitches	2 days ago
Paris	Sign in	2 days ago
Bressuire	Sign in	2 days ago
Hanau am Main	Glitches	2 days ago
Bron	Online Play	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Steam Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darrell williams (@2000_pip) reported 13 seconds ago

  @Zoroarts @Steam policy don't know if that was a auto or user error lol would have noticed till I got the like so ty lol

• 
  Pyr0mander (@Pyr0Mander) reported 3 minutes ago

  @BenderFondue @Zoroarts @Steam Also you can't even try to refund a game if you played over 2 hours, so just make the game longer. Also from what he said in the thread its only speedrunners that can play it under 2 hours, so a minority of gamers. Seems like a non issue to me

• 
  Alex J Rage-Bait (@TimmyTooStronk) reported 4 minutes ago

  @Zoroarts @Steam It's a ****** thing for people to do and it's not really a good feeling to suggest you should pad the game, but you had to kind of see this coming just based on a Pareto distribution right? 20% of people are going to be 80% of your problem

• 
  goz (@gozfrt) reported 6 minutes ago

  @Zoroarts @Steam Anticonsumer ****** *** dev who lies about the numbers. Steams refund policy is the best and your slop of a game wont "fix" something that isnt broken. Next time make a effort to make the game longer than 1h 30mins

• 
  Zoroarts 🦈 Paddle Paddle Paddle OUT NOW (@Zoroarts) reported 11 minutes ago

  @Steam I may have found the solution: Showing the expected playtime on the Steampage. That way no one should have a problem. You see Price + Expected Playtime and can decide if its a pass or not. That way at least "Too short" can NOT be a refund reason anymore

• 
  Ḛ̴͓̹̫͈̤͈̿́͝ļ̶̖͋͒̉͂̽̃́̈́̽͛l̸͓̬̦̫̩̄͛̾̈́́͑̉͒̈̈́̐͘͝a̵̍ (@m_Crom_m) reported 11 minutes ago

  @prestonjbyrne my twitter 12 (2014) creating an account at 6 makes me 18? my google account is older I watched a minecraft video and it said "hold up a minute!! were not sure how old you are" like **** you don't know @Google b!tches. 22 years @Steam long service badge and they want my id too

• 
  Todd (Fox) (@Fox_Todd0370) reported 12 minutes ago

  @Zoroarts @Steam And with games like peak, how would that play with your soultion? Replay-ability seems to be the problem here, but go ahead and continue your cope.

• 
  Paco Ace (@DamJPaco) reported 13 minutes ago

  @Steam Hi, I need help to modify my email address. Former email address is unavailable but I get a "error 2" everytime I put the code I received to change my email... Please help !

• 
  Indieanos Gaming (@Indieanos) reported 13 minutes ago

  A serious issue especially for indie developers that @Steam needs to take seriously into consideration. If the player finishes the game, should he have the right to refund it? On the other hand, if this change is made and the game is short on purpose, the player is not protected.

• 
  Flamiexfuta (@flamiexfuta) reported 19 minutes ago

  @Zoroarts @Steam i mean its like this for a reason, its to protect the consumer from how terrible some devs can be tbh even 2 hours isnt enough for some games not saying ur one, the easiest best way to fix this exact situation is u need to make a longer game. instead of blanket hurt everyone

• 
  Dani boy (@Daniboy07dani) reported 24 minutes ago

  @Zoroarts @Steam Who gives a ****? Take your bullshit and get out of here steam has the best refund policy and the best customer service of all gaming and you want to ruin it because people do a any% speed run of a indie game? Get tf out of here with that

• 
  SpaceYeeHaw (@SpaceGirlYeeHaw) reported 29 minutes ago

  @Zoroarts @Steam I hope steam does nothing, you should have made a game that takes longer then the refund time and provide enough content to go past the refund time, if you can't do that then thats your problem.

• 
  Xenos (Ambassador Of Indie Games) (@WrenchOfChaos) reported 31 minutes ago

  @PotatoCrispDip @Steam But Steam is the biggest by far so you're losing an insane amount of money & exposure by not having your game on Steam, and there's no reason to keep the store hostile to short games when there's a simple fix. I don't understand defending keeping it that way.

• 
  Atomic Brick Studio (@Bitbybrix) reported 36 minutes ago

  Hello @Steam, I bought Sunset Overdrive and Undertale today, but an error occured through my purchase when I bought it. The money was deducted from my card but the Steam app said that the purchase failed due to an incorrect address. I had to redo my purchase for it to work.

• 
  Samson (@MrWho26) reported 36 minutes ago

  @Zoroarts @Steam Can't say I agree with you there...dispite the guy being able to complete your game in under 2h it should b absolutely possible for him to refund at that time. The amount of trash/meme games on steam is a big issue still and your simple solution won't work in such complex case

• 
  Ricky (@ricanteja) reported 36 minutes ago

  @Zoroarts @Steam Easy fix for this is to add trophies to track progression. If a user has unlocked almost all achievements in almost two hours, you can’t get a refund. Of course trophies placement in game has to be balanced, maybe some should be a little out of the way to get.

• 
  Ric Sin (@Sinric23) reported 36 minutes ago

  @Zoroarts @Steam Your direct competitors and peers specifically target the post two hour framing. This isn’t a you nor a player problem at all. Ashes of creation deliberately rug pulled as well as tons of game media. Make a great game.. let em refund.. make more content.. build your brand. Be the difference not saying players should lose autonomy or you sell off the entire gaming community to the filth that has been delivering predatory content in greater and greater measure. Don’t blame steam either .. they are about the only vector creating a legit space for gamers. So.. keep making games. You made 55k people interact, make another game.. get more. Stop trying to turn entire systems into harvest mechanisms the ruin the entire culture and economy.

• 
  John (@TheCassiniGames) reported 40 minutes ago

  @Steam Fix your servers bro 😭

• 
  Nameless chicken (@Namelesschicke2) reported 41 minutes ago

  @MythThrazz @Zoroarts @Steam The problem is what if I spend say 40-1 hour trying to get a game to work and fail? Why would I not get my money back for that?

• 
  Yuushia (@vongacayan) reported 45 minutes ago

  @Steam STOP BEING *** AND LET ME LOGIN TO MY ACCOUNT WITH THE PC I'VE BEEN USING FOR A YEAR NOW THIS STEAM GUARD THING IS MORE LIKE A STEAM JAIL

• 
  わためろん (@watamelon23) reported 45 minutes ago

  @Maxim_Drw @Zoroarts @Steam The problem is that a lot of the time the ways devs add extra playtime to get over 2 hours is just by adding pointless padding. I'd rather just have the great 60 or 90 minute game instead of one that is made worse by padding. Thank you friend.

• 
  SpoocleMacBoogle (@spoocle) reported 47 minutes ago

  @Zoroarts @Steam This is so stupid, I just can't. With one tweet, he decided to screw over both buyers and short-game developers at the same time. Your refund rate is tied exclusively to your game! I've been making short games for years, and all of my decent games have a refund rate of 5–7%. Games that are less interesting or worse have a much higher rate. It has nothing to do with length. This is not a widespread issue like you're trying to make it out to be — and you only have ONE such review, after all. Moreover, God forbid Steam listens to you or anyone like you in the future. That would immediately hit short games first. So you want a buyer to take a risk buying a short game from an unknown developer, and on top of that, also have to deal with some refund hassle? Well, congratulations — now they'll think twice before buying such a game. And this is despite the fact that, I repeat, this is not a widespread problem. But I'm sure you know that, and you stirred all this up just to boost your sales, just like other devs did before you. Buddy, you've already made enough money, okay? Why act like evil buyers are exploiting the Steam system and ruining a poor developer with hundreds of thousands of sales? You've made small games yourself before. What, not enough money? Why turn into an AAA company and attack people who have the right to refunds? What's wrong with you? @Zoroarts

• 
  Kremmen (@Kremmen101) reported 51 minutes ago

  @Zoroarts @Steam Clearly this is a pricing issue. If your game is beatable in under two hours you need to charge less so it's not worth refunding.

• 
  Caribouwu (@karibuwu) reported 51 minutes ago

  @BryceGuilbert @Zoroarts @Steam For me the test is for those who can only think with dichotomies and blame "If we changed things to accommodate you it might get worse in general so you should stop being so selfish. Go suffer in silence." No compromise? This problem isn't unique and complex

• 
  Ets (@ets_vn) reported 53 minutes ago

  @Steam please how do I get in touch with your support. I cannot login into my account as it has been stolen and I cannot reset my password. I have tried everything on the support websites but no success please help.

• 
  cracinlac (@burnme121107) reported 56 minutes ago

  @Chriss_m @Zoroarts @Steam do you watch a movie and then demand your money back because it was only an hour and a half long? and clearly the quality of the game isnt a problem because people are literally saying they enjoyed it but still refunding it. its bad for the developer who is a person with needs

• 
  AJ 🐦 aka SuperSaiyan4 (@OmegaSaiyanX) reported 57 minutes ago

  I have gone many years (more than 3yrs) not going on my @Steam account and you know what? I never lost any game or service that I had paid for. They are still there! Eat that @Sony @PlayStation

• 
  MR.SOLACE (@oopsallsolace) reported 57 minutes ago

  @Zoroarts @Steam There's a community behind this, where people challenge themselves to beat a game under the refund time. Make your game longer and this will not be an issue.

• 
  Average Mortis Enjoyer (@MortisEnjoyer) reported 57 minutes ago

  @Daewolf @Zoroarts @Steam It is kinda scummy to refund a 5$ game if you enjoyed it, but still, that issue could have been completely avoided if the DLCs were part of the base game (which is lacking in content). A lot of people don't think 5$ is worth it for an hour long game

• 
  Darrell williams (@2000_pip) reported 60 minutes ago

  @Zoroarts @Steam Never refunded a game ever but I would like to think I could if I had a real problem with the game I think there police is perfect the way it is there going to all ways be ppl that exploit it but the reverse is the company use it to exploit the consumer a middle is what we have