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Super Mario Run

Super Mario Run Outage Map

The map below depicts the most recent cities worldwide where Super Mario Run users have reported problems and outages. If you are having an issue with Super Mario Run, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Super Mario Run users affected:

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Super Mario Run is a side-scrolling, auto-running video game developed and published by Nintendo for iOS and Android devices. It was released first for iOS on December 15, 2016, and will be released for Android in 2017.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

  • Jesse4060
    Jesse 🖥️ (@Jesse4060) reported

    @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

  • NoahNCopeland
    🟡Noah N Copeland🟡made Sonic Triple Trouble 16bit (@NoahNCopeland) reported

    I remember when Super Mario Run tried charge a premium price and got crucified. That game was not a prime example of peak Mobile gaming or anything but I still remember it opening up my mind to just how crazy the problem is

  • StingX2
    That Sam Guy (@StingX2) reported from Collingswood, New Jersey

    That was a fun stream of the mario series, the highlight being that Mario 1 run. World 5 was an issue, but I 1 shotted 6. 7 wasn't terrible, and 8 gave me issue but 1 shotted 8-4 on the first go with 1 life left. woo

  • randomcitizen49
    Ser Dumbass of the ******* realm (@randomcitizen49) reported

    WHAT WAS THAT PAPER MARIO RUN WHAT ******** JUST HAPPENED??? ******* 75 hammers and then crash the game and then credits? Bc he played OoT first? N64 is wild

  • mttjj
    Matthew Janssen (@mttjj) reported

    @gruber @twadds This is 100% the issue! I have Mario Run installed and it’s labeled as MARIO RUN. So every time I type the word “Mario” it tries to replace it with all caps. I talk video games with my friends all the time. It’s incredibly annoying.

  • Slade4Lucas
    Slade Lucas (@Slade4Lucas) reported

    @ENemtsas @DynamoSuperX The issue is that Tour seems much more akin to a spin off, just as Pokemon Go, Mario Run and AC Pocket Camp are. It would be like if they released another Arcade game and people said "look, we got a new Mario Kart game!" Or the same with Home Circuit.

  • JordansTweetsYT
    Jordan Santiago (@JordansTweetsYT) reported

    @KPooper2005 It still gets updates, but the amount of new content it gets is at a rate so slow that a lot of people have moved to other games. but at least it wouldn't do an event as small as the one in Mario Run.

  • CptNintNdo
    El Capitan (@CptNintNdo) reported

    It’s funny to me how people still complain about micro transactions in free mobile games! If the game was $10 with no micro transactions know one would buy it, look at Mario Run! The consumer has created the problem. The dev’s need to make money if they can’t get any up front 🤷🏽

  • CartridgeGames
    Cart McCloud (@CartridgeGames) reported

    Super Mario Run is very good with Tezuka and Miyamoto both seemingly involved and massive mainstream marketing - underperformed Animal crossing had to be rebooted since it wasn’t working out, still didn’t work out. Fire emblem is their only success and it’s awful

  • poondonkus
    Treeborn Donkus (@poondonkus) reported

    Both of these games are just inferior incarnations of their console versions, and everyone knows it. Meanwhile, nobody liked Super Mario Run, and nobody noticed Dr. Mario World. The issue is that, yes, casuals play mobile games. But casuals don't spend money, either.

  • nebuloved
    ☔🌈 (@nebuloved) reported

    I'm trying out Mario Kart Tour and Mario Run to distract myself from how I'm feeling... I'm not sure if it's working.

  • Canadianguyehh
    Canadian Guy Eh (@Canadianguyehh) reported

    @Canada4Canada2 @JELKK11 This so far has beaten mario run, which is HUGE due to Mario being such a figure in the gaming industry. and brushing all crash fans as too childish and toxic to even know what success is is kinda over the top to say.

  • HiccupJul
    Hiccup (@HiccupJul) reported

    really stupid that they won't enable offline usage. this is why i never bought (and therefore cannot play) super mario run - eventually, the game is going to stop working if someone doesn't develop an unofficial server emulator. and that's not been done for SMR yet.

  • SSL_2004
    𝗦𝗦𝗟𝟮𝟬𝟬𝟰 (@SSL_2004) reported

    @AmiStarZX @YungMugiwara_ The issue I have is that we have no evidence that the clown car is CURRENTLY moving at those speeds in Super Mario Run, or that it can even go that fast in the first place given the jump cut in Mario Party.

  • jemmabrown
    jemmabrown (@jemmabrown) reported from Southampton, England

    Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

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