Super Mario Run status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Super Mario Run reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KRIS MEETS W🌎RLD (@krismeetsworld) reported 54 seconds ago from Doctor Phillips, Florida

  @schmelty @SuperWeenieHtJr So your issue with Smugglers Run is that the buttons are in their accurate spot, as they would be in the films and require you to look back n forth from the viewport and the controls, just like characters would in the movies. FYI: Never seen a four seater Mario Kart before.

• 
  Aha07 (@Aha07Aha07) reported 4 minutes ago

  OH NO GUYS THE COPS ARE COMING Hey Sonic! Dash !!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

• 
  D.VIN (@Sonicb00mHHE) reported 8 minutes ago from Eagan, Minnesota

  My Mario 64 replay got 20 stars in, at which point I determined I should probably keep working towards finishing my Black Eagle run in FE3H before Animal Crossing and P5R later this month. Yeah so happy #MarioDay I'm going back to weeb games lol

• 
  Jordan Santiago (@JordansTweetsYT) reported 10 minutes ago

  @KPooper2005 It still gets updates, but the amount of new content it gets is at a rate so slow that a lot of people have moved to other games. but at least it wouldn't do an event as small as the one in Mario Run.

• 
  Fronk (@Masaka__Arienai) reported 13 minutes ago

  My shift key is broken. The super mario run*.

• 
  Hiccup (@HiccupJul) reported 19 minutes ago

  really stupid that they won't enable offline usage. this is why i never bought (and therefore cannot play) super mario run - eventually, the game is going to stop working if someone doesn't develop an unofficial server emulator. and that's not been done for SMR yet.

• 
  Daniel Kaszor (@dkaszor) reported 19 minutes ago

  @Patrick_ORourke I think the problem that Mario Run had was that it was designed for an era of mobile games that had already passed by 2016. Think it could have been huge if it had come out, say, three years earlier.

• 
  . (@ivipostingstuff) reported 20 minutes ago

  @DanoDino86 @M1ster_Kevin @Wario64 tbf the problem with Mario Run wasn't the fact that it costed money, but the absurdly high price for mobile standards luckily, the game often went on sale to a way more reasonable $5

• 
  Julian A. Silva (@manofdays39) reported 22 minutes ago

  I can only imagine someone in Nintendo going, “We put her in Smash! And Super Mario Run! We even gave her a Crash Bandicoot double jump! We’re only human, you fanatics!”

• 
  Laila (@LDexter1314) reported 24 minutes ago

  @mariokarttourEN having an issue signing back onto my @NintendoAmerica account with google Authenticator. I launch it and it says codes are invalid. Mario Kart and Mario Run

• 
  Enes (@Enes082604) reported 28 minutes ago

  @Jadenfire @BillyTheToilet @NinEverything All mods are scam. Super Mario Run doesn't have any working mods! Super Mario Run is running on servers. You're coins are saved on encrypted servers, so there is no way you could modify it!

• 
  Cart McCloud (@CartridgeGames) reported 31 minutes ago

  Super Mario Run is very good with Tezuka and Miyamoto both seemingly involved and massive mainstream marketing - underperformed Animal crossing had to be rebooted since it wasn’t working out, still didn’t work out. Fire emblem is their only success and it’s awful

• 
  Chris @ Crown Tundra (@Tsukento) reported 31 minutes ago

  @KeikakuKat The problem is how they go about monetizing it. They tried the buy a game method and it didn't work well for Super Mario Run.

• 
  305RUMORS (@Animals2Miami) reported 32 minutes ago

  Miami hurricanes offense slow as fuh! Always my concerned with the Michigan OC and Mario run run run run philosophy I’ve always said it.

• 
  M3tr0n0id (@ja_roms08_9) reported 32 minutes ago

  @SuperMarioOOC81 Lmao!! Didn't remember him working out and announcing the Super Mario Run app

• 
  Majewra in Clock Town (@Majewra) reported 37 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  Orbital Chonker (@IzanagiRoo) reported 38 minutes ago

  Well #SGDQ2021 has broken my brain. Starting a paper mario run by playing zelda oot. Doing crazy stuff till it crashes then swapping cartridges.

• 
  Jesse 🖥️ (@Jesse4060) reported 39 minutes ago

  @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

• 
  Entropy (@Da_Big_Cheez) reported 39 minutes ago

  @_kairy_draws_ Everyone being all upset about the crack not healing, just give him a 1-up and make mario run into him while he's using the Star invincibility. He then respawns due to the 1-up perfectly fine, problem solved. Unless he likes the aesthetic of having a shattered ******* skull.

• 
  Stuffily (@stuffilyagain) reported 41 minutes ago

  i meant mario run but im not gonna fix it

• 
  majin spitfire (@MajinSpitfire) reported 44 minutes ago

  @iCrazeiOS Not working with Mario run

• 
  Gene Park (@GenePark) reported 46 minutes ago

  @JeffGrubb It’s funny to see that crash freak out post imagining playing Mario on other platforms. I played super Mario run on iPhone just fine mentally I was just more mad it wasn’t a better game lol

• 
  Shawn C (@Canada4Canada2) reported 47 minutes ago

  @JELKK11 @Canadianguyehh Mario Run had alot of downloads as well. Nobody wanted to pay to do the same thing over and over. It wasn't a success. This will be no different. Crash fans are just too toxic and childish to know what defines success

• 
  *Larry Ω (@Learii) reported 49 minutes ago

  @_Anthony_A_G ya but nintendo never get their IP to anyone but theirself as for mario run, pokemon GO and animals crossing pocket camp they on mobiles because nintendo team up with DeNA when they working on the switch

• 
  ✸ Voyager (@Fire_Voyager) reported 50 minutes ago

  @Hamada_520 Yeah, Not even Mario can save a mediocre game, even Mario Run had a lot of trouble. So in the article I wanted to show examples of games that could had a skin of those franchises and still be fun.

• 
  Matt Beardmore (@MatthewB_03) reported 51 minutes ago

  @AlaO_kun @Fredrikspelarsp Sonic Dash only had like one or two different levels and no sense of progression Mario Run offered a full game but only if you paid, which as a mobile game, isn't appealing. Crash on the Run could stay alive for years like Sonic Forces Speed Battle, assuming it gets updates

• 
  SavagePoodle (@PoodleSavage) reported 52 minutes ago

  @eriktuf @Cakemations1 @Canadianguyehh I'm gonna try to explain this simply. First game. Big sales. 2nd game lower sales. 3rd game even lower sales. Mobile game. Everyone downloaded few paid money. I wouldn't call it a success but mario run 2.0. Now DLC rumors. That's a downhill slope to the third death of Crash.

• 
  gulag torture methods that go hard 🇺🇦 (@LilyKangaroo) reported 53 minutes ago

  @somari8591 Fair enough but like it still doesn’t fix the issue that Mario is just as nostalgia heavy as Sonic a lot of the time. Let’s not forget NSMB exists. Or 3D World. Or Mario Run.

• 
  Jason Battle 🦥 (@jasontbattle) reported 54 minutes ago

  @RichardPrince_ Yea I have two builds a pg that has 99 perimeter defense and 99 steal and all the badges and people still dribble into me and no penalty…sometimes I get steals but it needs to happen more or they should bobble the ball not Mario run into me Game is just broken

• 
  idk i'm just here (@akiiame) reported 57 minutes ago

  @rmgraphics_ true, I've never had an issue with that render. but the mario run render just slapped an anime mouth on him and called it a day.