Super Mario Run status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Super Mario Run reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🌸Nikki Roessler🌷Year of Umamusume!🌸 (@VeloStriker22) reported 16 seconds ago

  Finally, I now have a reason to get back into Mario Run at some point, but I need to download the app onto my phone this time cus it's the only working mobile device I have 🤭

• 
  路地猫 🦋✨ (@alleycat_127) reported 1 minute ago

  This douche really thinks that mario run by Nintendo, a company that took money away from a Etika funraiser, refused to fix their joy-con functionality even after thousands of compliants and still continues to DMCA content creators, is more better than sonic games run by SEGA??

• 
  Phil Johnson 🇺🇸 (@philjohnson1209) reported 5 minutes ago

  Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

• 
  gulag torture methods that go hard 🇺🇦 (@LilyKangaroo) reported 5 minutes ago

  @somari8591 Fair enough but like it still doesn’t fix the issue that Mario is just as nostalgia heavy as Sonic a lot of the time. Let’s not forget NSMB exists. Or 3D World. Or Mario Run.

• 
  Sakku Tatsainyo 🐉🐉 (@Eeve2espeon) reported 7 minutes ago

  @Jadenfire @JosephR56698859 @NintendoAmerica Nintendo made that decision with Mario Run BECAUSE people on mobile devices do waaay to much pirating on them :V especially Android it's a big problem, and nintendo did that to ensure people wouldn't pirate it

• 
  Minty (@MintyIndustrial) reported 7 minutes ago

  Phew thank god I’m not the only one who appears to be having problems with the App Store. I wonder what ******** happened. I thought a lot of the things I was searching for was deleted. The only stuff that popped up was Super Mario Run

• 
  Treeborn Donkus (@poondonkus) reported 9 minutes ago

  Both of these games are just inferior incarnations of their console versions, and everyone knows it. Meanwhile, nobody liked Super Mario Run, and nobody noticed Dr. Mario World. The issue is that, yes, casuals play mobile games. But casuals don't spend money, either.

• 
  ✸ Voyager (@Fire_Voyager) reported 9 minutes ago

  @Hamada_520 Yeah, Not even Mario can save a mediocre game, even Mario Run had a lot of trouble. So in the article I wanted to show examples of games that could had a skin of those franchises and still be fun.

• 
  Jason Battle 🦥 (@jasontbattle) reported 9 minutes ago

  @RichardPrince_ Yea I have two builds a pg that has 99 perimeter defense and 99 steal and all the badges and people still dribble into me and no penalty…sometimes I get steals but it needs to happen more or they should bobble the ball not Mario run into me Game is just broken

• 
  Orbital Chonker (@IzanagiRoo) reported 11 minutes ago

  Well #SGDQ2021 has broken my brain. Starting a paper mario run by playing zelda oot. Doing crazy stuff till it crashes then swapping cartridges.

• 
  Majewra in Clock Town (@Majewra) reported 14 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  Daniel Kaszor (@dkaszor) reported 19 minutes ago

  @Patrick_ORourke I think the problem that Mario Run had was that it was designed for an era of mobile games that had already passed by 2016. Think it could have been huge if it had come out, say, three years earlier.

• 
  Sky... 2! (@Taco_Night_) reported 22 minutes ago

  There was definitely a time when Nintendo just let Mario run rampant. Do ANYTHING. Make WHATEVER you want up, have some Goomba OCs, maybe the Koopalings sing, just have fun with it, that's what Mario's about!! Now it's more like "THERE ARE STRICT RULES WHICH CAN NEVER BE BROKEN"

• 
  jemmabrown (@jemmabrown) reported 25 minutes ago from Southampton, England

  Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

• 
  SavagePoodle (@PoodleSavage) reported 26 minutes ago

  @eriktuf @Cakemations1 @Canadianguyehh I'm gonna try to explain this simply. First game. Big sales. 2nd game lower sales. 3rd game even lower sales. Mobile game. Everyone downloaded few paid money. I wouldn't call it a success but mario run 2.0. Now DLC rumors. That's a downhill slope to the third death of Crash.

• 
  Enes (@Enes082604) reported 27 minutes ago

  @Jadenfire @BillyTheToilet @NinEverything All mods are scam. Super Mario Run doesn't have any working mods! Super Mario Run is running on servers. You're coins are saved on encrypted servers, so there is no way you could modify it!

• 
  Ke-Niceeee (@KeSosaaa) reported 28 minutes ago

  @JJ_300_ @daewaex2 lol I watched Mario run off 30 seconds, call a timeout then punt, them issues *****, be real

• 
  *Larry Ω (@Learii) reported 31 minutes ago

  @_Anthony_A_G ya but nintendo never get their IP to anyone but theirself as for mario run, pokemon GO and animals crossing pocket camp they on mobiles because nintendo team up with DeNA when they working on the switch

• 
  Larry Dragospiro (@koopa_larry) reported 31 minutes ago

  @AidenRS139 Mario Kart Tour= too many Marios Fire Emblem Hereos= Never played Animal Crossing Pockets Camp= uuuuh. Too much slow. Super Mario Run= Why I have to pay for playing?

• 
  Majewra in Clock Town (@Majewra) reported 32 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  Tyler (@tyler_cfb91) reported 33 minutes ago

  I think the projector is working fine, mom just needs to wait for the sun to go down in order for it to work. My mom has always been so dimwitted. One time she thought that the AV Cords for the Wii would work for the Xbox 360 & assumed that Super Mario Run would work on my Wii U.

• 
  305RUMORS (@Animals2Miami) reported 34 minutes ago

  Miami hurricanes offense slow as fuh! Always my concerned with the Michigan OC and Mario run run run run philosophy I’ve always said it.

• 
  Matthew Janssen (@mttjj) reported 39 minutes ago

  @gruber @twadds This is 100% the issue! I have Mario Run installed and it’s labeled as MARIO RUN. So every time I type the word “Mario” it tries to replace it with all caps. I talk video games with my friends all the time. It’s incredibly annoying.

• 
  Aha07 (@Aha07Aha07) reported 45 minutes ago

  OH NO GUYS THE COPS ARE COMING Hey Sonic! Dash !!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

• 
  Balloo™️ (@why_balloo) reported 46 minutes ago

  Mama Balloo Switch update: I got on the phone with her because she was stuck on Mario Odyssey, had no idea "how to make mario run." I kept telling her: it's just the left joystick. That's it. If the joystick isn't working let me know because I'll need to get an exchange for you.

• 
  Planpino (@planpino) reported 46 minutes ago

  @elliotduby OH NO GUYS THE COPS ARE COMING Hey Sonic! JUMP!!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

• 
  Jesse 🖥️ (@Jesse4060) reported 54 minutes ago

  @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

• 
  Hiccup (@HiccupJul) reported 55 minutes ago

  really stupid that they won't enable offline usage. this is why i never bought (and therefore cannot play) super mario run - eventually, the game is going to stop working if someone doesn't develop an unofficial server emulator. and that's not been done for SMR yet.

• 
  idk i'm just here (@akiiame) reported 59 minutes ago

  @rmgraphics_ true, I've never had an issue with that render. but the mario run render just slapped an anime mouth on him and called it a day.

• 
  - ̗̀ Tuddy ̖́- (@tudsworthington) reported 60 minutes ago

  @HatokTalk A realisation I just had that’s arguably worse : the lesson Nintendo took from Mario Run wasn’t “the mobile market is broken stop paying it attention”, the lesson they took was to become just as bad as everybody else, if not worse because you know they can do better.