Super Mario Run status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Super Mario Run reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Kaszor (@dkaszor) reported 1 minute ago

  @Patrick_ORourke I think the problem that Mario Run had was that it was designed for an era of mobile games that had already passed by 2016. Think it could have been huge if it had come out, say, three years earlier.

• 
  Orbital Chonker (@IzanagiRoo) reported 2 minutes ago

  Well #SGDQ2021 has broken my brain. Starting a paper mario run by playing zelda oot. Doing crazy stuff till it crashes then swapping cartridges.

• 
  Entropy (@Da_Big_Cheez) reported 2 minutes ago

  @_kairy_draws_ Everyone being all upset about the crack not healing, just give him a 1-up and make mario run into him while he's using the Star invincibility. He then respawns due to the 1-up perfectly fine, problem solved. Unless he likes the aesthetic of having a shattered ******* skull.

• 
  Enes (@Enes082604) reported 7 minutes ago

  @Jadenfire @BillyTheToilet @NinEverything All mods are scam. Super Mario Run doesn't have any working mods! Super Mario Run is running on servers. You're coins are saved on encrypted servers, so there is no way you could modify it!

• 
  - ̗̀ Tuddy ̖́- (@tudsworthington) reported 7 minutes ago

  @HatokTalk A realisation I just had that’s arguably worse : the lesson Nintendo took from Mario Run wasn’t “the mobile market is broken stop paying it attention”, the lesson they took was to become just as bad as everybody else, if not worse because you know they can do better.

• 
  🎮°Renny • GamerGirl™°🎨 (@Rennygamergirl) reported 12 minutes ago

  @vjw2005 @SyrupBay But at least Daisy appeared in Super Mario Run and Mario Maker which are her 2nd and 3rd Mainline installment appearances. They should just have her show up whenever Peach does so they can fix this mess.

• 
  Kazam (@_M_A_K_1) reported 16 minutes ago

  @TweaksSupport @ahmedmakls It does not work for any of my apps. Apps are: Mercedes me, Sparkasse (Banking App), Sky Go, Mario Kart, Mario Run. Nothing is working. Auxi pack is not installed, spark dev repo exist. What is wrong?

• 
  Balloo™️ (@why_balloo) reported 18 minutes ago

  Mama Balloo Switch update: I got on the phone with her because she was stuck on Mario Odyssey, had no idea "how to make mario run." I kept telling her: it's just the left joystick. That's it. If the joystick isn't working let me know because I'll need to get an exchange for you.

• 
  Caleb 🌕 (@owltism) reported 19 minutes ago

  Nancy Wheeler would try to mario run away from her problems in high heels

• 
  Majewra in Clock Town (@Majewra) reported 20 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  *Larry Ω (@Learii) reported 20 minutes ago

  @_Anthony_A_G ya but nintendo never get their IP to anyone but theirself as for mario run, pokemon GO and animals crossing pocket camp they on mobiles because nintendo team up with DeNA when they working on the switch

• 
  KRIS MEETS W🌎RLD (@krismeetsworld) reported 20 minutes ago from Doctor Phillips, Florida

  @schmelty @SuperWeenieHtJr So your issue with Smugglers Run is that the buttons are in their accurate spot, as they would be in the films and require you to look back n forth from the viewport and the controls, just like characters would in the movies. FYI: Never seen a four seater Mario Kart before.

• 
  Jordan Santiago (@JordansTweetsYT) reported 22 minutes ago

  @KPooper2005 It still gets updates, but the amount of new content it gets is at a rate so slow that a lot of people have moved to other games. but at least it wouldn't do an event as small as the one in Mario Run.

• 
  𝙎𝙏𝘼𝙍𝘿𝙐𝙎𝙏 ✨ — Sonic Refresh (@RefreshingStars) reported 22 minutes ago

  @Zhane_Star To be fair, Daisy appeared in Super Mario Run, the last new mainline 2D Mario, as a playable character. Waluigi is a problem because of his existence as a joke character and his (seemingly) lacking popularity in Japan. His existence is a franchise-wide null-factor.

• 
  ✸ Voyager (@Fire_Voyager) reported 26 minutes ago

  @Hamada_520 Yeah, Not even Mario can save a mediocre game, even Mario Run had a lot of trouble. So in the article I wanted to show examples of games that could had a skin of those franchises and still be fun.

• 
  Cart McCloud (@CartridgeGames) reported 27 minutes ago

  Super Mario Run is very good with Tezuka and Miyamoto both seemingly involved and massive mainstream marketing - underperformed Animal crossing had to be rebooted since it wasn’t working out, still didn’t work out. Fire emblem is their only success and it’s awful

• 
  Treeborn Donkus (@poondonkus) reported 28 minutes ago

  Both of these games are just inferior incarnations of their console versions, and everyone knows it. Meanwhile, nobody liked Super Mario Run, and nobody noticed Dr. Mario World. The issue is that, yes, casuals play mobile games. But casuals don't spend money, either.

• 
  WabearUltra (@Bearkiddy) reported 29 minutes ago

  @Jadenfire @toucharcade Dude. Mario Run is amazing. New content? Of course not! Wanna do some PVP, probably not, but the mechanics are golden, super responsive and who doesn’t play a Mario game over an over an over and over and over and… I might have a problem haha

• 
  J 🧣 (@AstralDreams8) reported 30 minutes ago

  @mockeryofortuna I already had 300, then adding my Mario run account to my Nintendo added 100, then I just did daily challenges plus the sign in bonus and got 500 :) it didn’t take much time at all!

• 
  Larry Dragospiro (@koopa_larry) reported 32 minutes ago

  @AidenRS139 Mario Kart Tour= too many Marios Fire Emblem Hereos= Never played Animal Crossing Pockets Camp= uuuuh. Too much slow. Super Mario Run= Why I have to pay for playing?

• 
  Ke-Niceeee (@KeSosaaa) reported 36 minutes ago

  @JJ_300_ @daewaex2 lol I watched Mario run off 30 seconds, call a timeout then punt, them issues *****, be real

• 
  Person108 (@PersonthePerso2) reported 38 minutes ago

  @mr_evaporation I genuinely would rather play Mario Run or Sonic Speed Battle, yeah that last one was grindy but at the same time it felt like I was getting somewhere, when I played Crash on the Run I felt weirdly trapped in a way

• 
  Jarno Eskola (@jaeskola) reported 40 minutes ago

  Hi, I have a problem with Super Mario Run (Android). I try to link the app to a Nintendo Account but an error message appear. The support code is 804-7912.

• 
  Gene Park (@GenePark) reported 40 minutes ago

  @JeffGrubb It’s funny to see that crash freak out post imagining playing Mario on other platforms. I played super Mario run on iPhone just fine mentally I was just more mad it wasn’t a better game lol

• 
  BasicallyWiz (@BasicallyWiz) reported 41 minutes ago

  @JustinHackbarth @Hideki_Naganuma Interesting. From what I've seen, Nintendo loves to contract out Mario for money, instead of prioritizing quality. I.E: Mario Run, Mario Kart Tour, etc. Problem is, Sonic fans are just better than Sony at knowing what fans want. But have you heard of Yakuza?

• 
  🌸Nikki Roessler🌷Year of Umamusume!🌸 (@VeloStriker22) reported 41 minutes ago

  Finally, I now have a reason to get back into Mario Run at some point, but I need to download the app onto my phone this time cus it's the only working mobile device I have 🤭

• 
  Sky... 2! (@Taco_Night_) reported 46 minutes ago

  There was definitely a time when Nintendo just let Mario run rampant. Do ANYTHING. Make WHATEVER you want up, have some Goomba OCs, maybe the Koopalings sing, just have fun with it, that's what Mario's about!! Now it's more like "THERE ARE STRICT RULES WHICH CAN NEVER BE BROKEN"

• 
  jemmabrown (@jemmabrown) reported 47 minutes ago from Southampton, England

  Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

• 
  D.VIN (@Sonicb00mHHE) reported 57 minutes ago from Eagan, Minnesota

  My Mario 64 replay got 20 stars in, at which point I determined I should probably keep working towards finishing my Black Eagle run in FE3H before Animal Crossing and P5R later this month. Yeah so happy #MarioDay I'm going back to weeb games lol

• 
  Tyler (@tyler_cfb91) reported 58 minutes ago

  I think the projector is working fine, mom just needs to wait for the sun to go down in order for it to work. My mom has always been so dimwitted. One time she thought that the AV Cords for the Wii would work for the Xbox 360 & assumed that Super Mario Run would work on my Wii U.