Super Mario Run status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Super Mario Run reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian Vaira (@VairaBrian) reported 8 minutes ago

  @gillythekidYT It should have stayed a mobile game. If this was a spinoff title like super Mario run, there'd be no problem, but people have wanted a true sequel for a decade. At least The End is Nigh exists.

• 
  ☔🌈 (@nebuloved) reported 10 minutes ago

  I'm trying out Mario Kart Tour and Mario Run to distract myself from how I'm feeling... I'm not sure if it's working.

• 
  Jesse 🖥️ (@Jesse4060) reported 11 minutes ago

  @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

• 
  Larry Dragospiro (@koopa_larry) reported 14 minutes ago

  @AidenRS139 Mario Kart Tour= too many Marios Fire Emblem Hereos= Never played Animal Crossing Pockets Camp= uuuuh. Too much slow. Super Mario Run= Why I have to pay for playing?

• 
  Eddie Cash (@AM68461238) reported 14 minutes ago

  @robertlhutch24 @LockedOnCanes The problem with Mario is that he is stubborn AF. Zero innovation or creativity with the offense. Makes players cater to his scheme instead of understanding what scheme would fit best with the players. Have also seen Mario run up the middle on 3 & 10 with Justin Herbert. Nah!

• 
  J 🧣 (@AstralDreams8) reported 16 minutes ago

  @mockeryofortuna I already had 300, then adding my Mario run account to my Nintendo added 100, then I just did daily challenges plus the sign in bonus and got 500 :) it didn’t take much time at all!

• 
  KRIS MEETS W🌎RLD (@krismeetsworld) reported 16 minutes ago from Doctor Phillips, Florida

  @schmelty @SuperWeenieHtJr So your issue with Smugglers Run is that the buttons are in their accurate spot, as they would be in the films and require you to look back n forth from the viewport and the controls, just like characters would in the movies. FYI: Never seen a four seater Mario Kart before.

• 
  𝗦𝗦𝗟𝟮𝟬𝟬𝟰 (@SSL_2004) reported 17 minutes ago

  @AmiStarZX @YungMugiwara_ The issue I have is that we have no evidence that the clown car is CURRENTLY moving at those speeds in Super Mario Run, or that it can even go that fast in the first place given the jump cut in Mario Party.

• 
  Sky... 2! (@Taco_Night_) reported 18 minutes ago

  There was definitely a time when Nintendo just let Mario run rampant. Do ANYTHING. Make WHATEVER you want up, have some Goomba OCs, maybe the Koopalings sing, just have fun with it, that's what Mario's about!! Now it's more like "THERE ARE STRICT RULES WHICH CAN NEVER BE BROKEN"

• 
  Jason Battle 🦥 (@jasontbattle) reported 18 minutes ago

  @RichardPrince_ Yea I have two builds a pg that has 99 perimeter defense and 99 steal and all the badges and people still dribble into me and no penalty…sometimes I get steals but it needs to happen more or they should bobble the ball not Mario run into me Game is just broken

• 
  Aha07 (@Aha07Aha07) reported 24 minutes ago

  OH NO GUYS THE COPS ARE COMING Hey Sonic! Dash !!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

• 
  Cart McCloud (@CartridgeGames) reported 24 minutes ago

  Super Mario Run is very good with Tezuka and Miyamoto both seemingly involved and massive mainstream marketing - underperformed Animal crossing had to be rebooted since it wasn’t working out, still didn’t work out. Fire emblem is their only success and it’s awful

• 
  Daniel Kaszor (@dkaszor) reported 27 minutes ago

  @Patrick_ORourke I think the problem that Mario Run had was that it was designed for an era of mobile games that had already passed by 2016. Think it could have been huge if it had come out, say, three years earlier.

• 
  Phil Johnson 🇺🇸 (@philjohnson1209) reported 28 minutes ago

  Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

• 
  BasicallyWiz (@BasicallyWiz) reported 29 minutes ago

  @JustinHackbarth @Hideki_Naganuma Interesting. From what I've seen, Nintendo loves to contract out Mario for money, instead of prioritizing quality. I.E: Mario Run, Mario Kart Tour, etc. Problem is, Sonic fans are just better than Sony at knowing what fans want. But have you heard of Yakuza?

• 
  M3tr0n0id (@ja_roms08_9) reported 32 minutes ago

  @SuperMarioOOC81 Lmao!! Didn't remember him working out and announcing the Super Mario Run app

• 
  Yonder (@yonder_yoshi) reported 33 minutes ago

  @TamaTheYoshi @LinkyYoshi19 Yes, Super Mario Run is actually really fun. I 100% it. Its no gacha game, unlikr Mario Kart Tour, it doesnt make progression slow in the name of inapp purchases. It lets you do world 1 and toad rally (with only red and green toads) for free else 10 US$ to unlock full version.

• 
  Majewra in Clock Town (@Majewra) reported 40 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  gulag torture methods that go hard 🇺🇦 (@LilyKangaroo) reported 43 minutes ago

  @somari8591 Fair enough but like it still doesn’t fix the issue that Mario is just as nostalgia heavy as Sonic a lot of the time. Let’s not forget NSMB exists. Or 3D World. Or Mario Run.

• 
  SavagePoodle (@PoodleSavage) reported 48 minutes ago

  @eriktuf @Cakemations1 @Canadianguyehh I'm gonna try to explain this simply. First game. Big sales. 2nd game lower sales. 3rd game even lower sales. Mobile game. Everyone downloaded few paid money. I wouldn't call it a success but mario run 2.0. Now DLC rumors. That's a downhill slope to the third death of Crash.

• 
  Hiccup (@HiccupJul) reported 49 minutes ago

  really stupid that they won't enable offline usage. this is why i never bought (and therefore cannot play) super mario run - eventually, the game is going to stop working if someone doesn't develop an unofficial server emulator. and that's not been done for SMR yet.

• 
  Ke-Niceeee (@KeSosaaa) reported 49 minutes ago

  @JJ_300_ @daewaex2 lol I watched Mario run off 30 seconds, call a timeout then punt, them issues *****, be real

• 
  El Capitan (@CptNintNdo) reported 50 minutes ago

  It’s funny to me how people still complain about micro transactions in free mobile games! If the game was $10 with no micro transactions know one would buy it, look at Mario Run! The consumer has created the problem. The dev’s need to make money if they can’t get any up front 🤷🏽

• 
  AndrewFBR #RemakeTwinsanity (@AlternateFbr) reported 51 minutes ago

  There has one guy at Nintendo who just REALLY loves Mario Run, against all reason this game is somehow still randomly getting new updates and its amazing. I wish that guy at Nintendo also really loved Crash Twinsanity and randomly made a full remake of it......

• 
  Thousand Year 🚪 (@ThousandYrGames) reported 51 minutes ago

  @Photonerd96 @El_Texicano Now do a Danger Mario run, complete the Trouble Center, fight Atomic Boo, and clear the Pit of 100 Trials.

• 
  Infinite8 (@TinTinfinite) reported 52 minutes ago

  Mario Run is also affected. However Dr. Mario World didn't have the issue (ironic, that the game will shut down in two weeks)

• 
  Matthew Janssen (@mttjj) reported 53 minutes ago

  @gruber @twadds This is 100% the issue! I have Mario Run installed and it’s labeled as MARIO RUN. So every time I type the word “Mario” it tries to replace it with all caps. I talk video games with my friends all the time. It’s incredibly annoying.

• 
  D.VIN (@Sonicb00mHHE) reported 56 minutes ago from Eagan, Minnesota

  My Mario 64 replay got 20 stars in, at which point I determined I should probably keep working towards finishing my Black Eagle run in FE3H before Animal Crossing and P5R later this month. Yeah so happy #MarioDay I'm going back to weeb games lol

• 
  Jordan Santiago (@JordansTweetsYT) reported 57 minutes ago

  @KPooper2005 It still gets updates, but the amount of new content it gets is at a rate so slow that a lot of people have moved to other games. but at least it wouldn't do an event as small as the one in Mario Run.

• 
  𝙎𝙏𝘼𝙍𝘿𝙐𝙎𝙏 ✨ — Sonic Refresh (@RefreshingStars) reported 58 minutes ago

  @Zhane_Star To be fair, Daisy appeared in Super Mario Run, the last new mainline 2D Mario, as a playable character. Waluigi is a problem because of his existence as a joke character and his (seemingly) lacking popularity in Japan. His existence is a franchise-wide null-factor.