Super Mario Run status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Super Mario Run reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laila (@LDexter1314) reported 2 minutes ago

  @mariokarttourEN having an issue signing back onto my @NintendoAmerica account with google Authenticator. I launch it and it says codes are invalid. Mario Kart and Mario Run

• 
  305RUMORS (@Animals2Miami) reported 3 minutes ago

  Miami hurricanes offense slow as fuh! Always my concerned with the Michigan OC and Mario run run run run philosophy I’ve always said it.

• 
  Tyler (@tyler_cfb91) reported 9 minutes ago

  I think the projector is working fine, mom just needs to wait for the sun to go down in order for it to work. My mom has always been so dimwitted. One time she thought that the AV Cords for the Wii would work for the Xbox 360 & assumed that Super Mario Run would work on my Wii U.

• 
  Entropy (@Da_Big_Cheez) reported 16 minutes ago

  @_kairy_draws_ Everyone being all upset about the crack not healing, just give him a 1-up and make mario run into him while he's using the Star invincibility. He then respawns due to the 1-up perfectly fine, problem solved. Unless he likes the aesthetic of having a shattered ******* skull.

• 
  Julian A. Silva (@manofdays39) reported 17 minutes ago

  I can only imagine someone in Nintendo going, “We put her in Smash! And Super Mario Run! We even gave her a Crash Bandicoot double jump! We’re only human, you fanatics!”

• 
  Minty (@MintyIndustrial) reported 20 minutes ago

  Phew thank god I’m not the only one who appears to be having problems with the App Store. I wonder what ******** happened. I thought a lot of the things I was searching for was deleted. The only stuff that popped up was Super Mario Run

• 
  Rufus (@HylianEmo24) reported 22 minutes ago

  Welp, Super Mario Run is broken and keeps getting an error occurred I don't wanna uninstall in case the game will not be compatible with my phone The WHOLE REASON I got a new phone was to play games like Animal Crossing Pocket Camp and Mario Kart Tour again 🥲 This is rude!!

• 
  Phil Johnson 🇺🇸 (@philjohnson1209) reported 23 minutes ago

  Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

• 
  Jesse 🖥️ (@Jesse4060) reported 25 minutes ago

  @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

• 
  thomasmahler (@thomasmahler) reported 28 minutes ago

  Why not indeed? I think it's an interesting phenomenon that even developers and publishers generally see mobile games as basically the lowest-heap trash tier by now without anyone really wondering if this sad reality could be turned into an opportunity instead. And I think what ultimately drives that change is that - clearly - things have changed. Consoles aren't cheap alternatives to PCs anymore. And building a PC is pretty goddamn expensive right now. At the same time, mobile hardware has improved at a rapid pace to the point where the AAA games we're playing on consoles right now could likely also be delivered without too many issues on hardware you already own. So the question becomes: Do mobile games always have to ship as crappy cashgrab versions of their higher quality brethren? My point being: Why would anybody play e.g. Diablo Immortal where you're being squeezed by Blizzard in typical mobile-game fashion if a game like No Rest for the Wicked delivers a better experience without any of that crazy stuff? Why would anybody play Clash of Clans and keep buying MTX if my little Luma delivers a vastly better experience and doesn't constantly ask you to flash your credit card? We've seen something similar happen 20 years ago when piracy was taken for granted by everybody until Apple and Steam came along and delivered better alternatives. And usually if you actually give people a better alternative, surprise, they might just be happy to support that. I think all of this is extremely interesting and exciting and I think while some others have tried to fix this issue before (Like Nintendo with Super Mario Run), I'd still argue that it's always been a bit of a half-hearted effort. But let's not praise the day before the night. It's entirely possible that nobody will care and in that case, not much was lost. But there's an opportunity here worth seizing.

• 
  ✸ Voyager (@Fire_Voyager) reported 28 minutes ago

  @Hamada_520 Yeah, Not even Mario can save a mediocre game, even Mario Run had a lot of trouble. So in the article I wanted to show examples of games that could had a skin of those franchises and still be fun.

• 
  Matthew Janssen (@mttjj) reported 30 minutes ago

  @gruber @twadds This is 100% the issue! I have Mario Run installed and it’s labeled as MARIO RUN. So every time I type the word “Mario” it tries to replace it with all caps. I talk video games with my friends all the time. It’s incredibly annoying.

• 
  . (@ivipostingstuff) reported 32 minutes ago

  @DanoDino86 @M1ster_Kevin @Wario64 tbf the problem with Mario Run wasn't the fact that it costed money, but the absurdly high price for mobile standards luckily, the game often went on sale to a way more reasonable $5

• 
  Person108 (@PersonthePerso2) reported 35 minutes ago

  @mr_evaporation I genuinely would rather play Mario Run or Sonic Speed Battle, yeah that last one was grindy but at the same time it felt like I was getting somewhere, when I played Crash on the Run I felt weirdly trapped in a way

• 
  J 🧣 (@AstralDreams8) reported 35 minutes ago

  @mockeryofortuna I already had 300, then adding my Mario run account to my Nintendo added 100, then I just did daily challenges plus the sign in bonus and got 500 :) it didn’t take much time at all!

• 
  🎮°Renny • GamerGirl™°🎨 (@Rennygamergirl) reported 36 minutes ago

  @vjw2005 @SyrupBay But at least Daisy appeared in Super Mario Run and Mario Maker which are her 2nd and 3rd Mainline installment appearances. They should just have her show up whenever Peach does so they can fix this mess.

• 
  Infinite8 (@TinTinfinite) reported 37 minutes ago

  Mario Run is also affected. However Dr. Mario World didn't have the issue (ironic, that the game will shut down in two weeks)

• 
  Enes (@Enes082604) reported 39 minutes ago

  @Jadenfire @BillyTheToilet @NinEverything All mods are scam. Super Mario Run doesn't have any working mods! Super Mario Run is running on servers. You're coins are saved on encrypted servers, so there is no way you could modify it!

• 
  uhhhhhhh (@verge2pogenos) reported 39 minutes ago

  seeing mario run tweets on the timeline, cannot believe nintendos plan to revive it is working

• 
  𝙎𝙏𝘼𝙍𝘿𝙐𝙎𝙏 ✨ — Sonic Refresh (@RefreshingStars) reported 40 minutes ago

  @Zhane_Star To be fair, Daisy appeared in Super Mario Run, the last new mainline 2D Mario, as a playable character. Waluigi is a problem because of his existence as a joke character and his (seemingly) lacking popularity in Japan. His existence is a franchise-wide null-factor.

• 
  Majewra in Clock Town (@Majewra) reported 42 minutes ago

  @Rei_Sh0 I'm well aware of all issues with Sonic 06, but it's usually considered the worst Sonic game even though a most of them suck. Mario Run is usually considered the worst Mario game, which is why I compare them. I don't count games like Hotel Mario.

• 
  Kazam (@_M_A_K_1) reported 44 minutes ago

  @TweaksSupport @ahmedmakls It does not work for any of my apps. Apps are: Mercedes me, Sparkasse (Banking App), Sky Go, Mario Kart, Mario Run. Nothing is working. Auxi pack is not installed, spark dev repo exist. What is wrong?

• 
  nathan (parody) (@flurryboi) reported 44 minutes ago

  @ArloStuff Nintendo has not put out a single bad mobile game recently except maybe Pikmin Bloom. The problem comes from people expecting a console game level of depth from said mobile games, which was never the intent. MK Tour, Mario Run, PKMN GO, FE Heroes, etc were all good mobile games

• 
  That Sam Guy (@StingX2) reported 44 minutes ago from Collingswood, New Jersey

  That was a fun stream of the mario series, the highlight being that Mario 1 run. World 5 was an issue, but I 1 shotted 6. 7 wasn't terrible, and 8 gave me issue but 1 shotted 8-4 on the first go with 1 life left. woo

• 
  Sakku Tatsainyo 🐉🐉 (@Eeve2espeon) reported 45 minutes ago

  @Jadenfire @JosephR56698859 @NintendoAmerica Nintendo made that decision with Mario Run BECAUSE people on mobile devices do waaay to much pirating on them :V especially Android it's a big problem, and nintendo did that to ensure people wouldn't pirate it

• 
  El Capitan (@CptNintNdo) reported 45 minutes ago

  It’s funny to me how people still complain about micro transactions in free mobile games! If the game was $10 with no micro transactions know one would buy it, look at Mario Run! The consumer has created the problem. The dev’s need to make money if they can’t get any up front 🤷🏽

• 
  M3tr0n0id (@ja_roms08_9) reported 46 minutes ago

  @SuperMarioOOC81 Lmao!! Didn't remember him working out and announcing the Super Mario Run app

• 
  KRIS MEETS W🌎RLD (@krismeetsworld) reported 46 minutes ago from Doctor Phillips, Florida

  @schmelty @SuperWeenieHtJr So your issue with Smugglers Run is that the buttons are in their accurate spot, as they would be in the films and require you to look back n forth from the viewport and the controls, just like characters would in the movies. FYI: Never seen a four seater Mario Kart before.

• 
  Ser Dumbass of the ******* realm (@randomcitizen49) reported 51 minutes ago

  WHAT WAS THAT PAPER MARIO RUN WHAT ******** JUST HAPPENED??? ******* 75 hammers and then crash the game and then credits? Bc he played OoT first? N64 is wild

• 
  Shawn C (@Canada4Canada2) reported 60 minutes ago

  @Magaska19 Microtransactions will kill this game as quickly as it killed Mario Run. Imagine paying to run the same courses over and over and over and over . Such a terrible game. Crash didn't need this crap