TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nashville, TN | 1 |
| Brooklyn, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Darrell
(@Stockman239) reported
@TDAmeritrade. Love the platform. Only issue is with mobile app. no matter what my cost average is on a particular stock the mobile app only shows my my initial entry avg. no matter how many times I average down, it just shows my original entry avg. Simple bug but fixable
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Jen
(@JenniferGeck) reported
Waiting 4 days for funds to clear is the worst part of @TDAmeritrade. 😭 $maxd $wdlf
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Taylor Jew
(@taylorjew) reported
@TDAmeritrade how can we fix my login issues on TDA but I can login just fine on thinkorswim? Help! Need to fund account!
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Lexicos
(@lexicos) reported
@tdameritrade why does it take 2 hours on hold to get help with my login? This will use all my minutes
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Jason Joder
(@JasonJoder) reported
@TDAmeritrade my friend that couldn't get anyone for hours found the solution closed their account #lostcustomer
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let me
(@letmebust) reported
@TDAmeritrade @southerntrader7 Wtf Ameritrade! It said I was on potential call alert when I have money deposit in my account and I had to sell my stocks thinking I was negative all cause you guys can’t fix your ****!
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Triperation
(@triperation) reported
@chaydaw @TDAmeritrade @The_Real_Matt_R I feel ya. I hope they fix this crap
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Brad Whittington
(@umetsubocho) reported
@TDAmeritrade @CharlesSchwab when do you guys fix my margin info? And my buying power? I missed on on stuff all day long due to your system issues.
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Jake Mohlman
(@possiblecoin) reported
@TDAmeritrade Great customer service. Got a letter about an account my wife DID NOT OPEN and every single number I try has a two and a half hour hold time. So glad I don't trade with you clowns. How do you not have a dedicated fraud line?
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reruntalkingstocks
(@reruntalkingst1) reported
I have already filed a complaint with the SEC @TDAmeritrade
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Justin
(@jbaker817) reported
@TDAmeritrade @The_Real_Matt_R Same issue here as well. Over 2hr wait time on phone and chat agent over 6hrs no response
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**** Life
(@SpacLife) reported
.@TDAmeritrade your balances and dashboard sucks. Wrong everyday. Mixes up cash +/- as gains. Wtf?
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Jason G
(@TranceEnd47) reported
@TDAmeritrade “We are aware that there was an issue with processing option exercise/assignment on Friday, February 12th which caused positions and balances to be affected on certain accounts. Please know we are working to resolve this as soon as possible.” .....good luck all.
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TasteeFoam
(@FoamTastee) reported
@TDAmeritrade sucks. Horrible customer service. 2-3 hour hold times. Email response is delayed and they will not provide call back service. Markets move at the speed of light and #TDA is molasses.
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Jason G
(@TranceEnd47) reported
@triperation @TDAmeritrade Market activity and power outages in parts of the country continue to impact hold times for chat and phone calls. If we were unable to help you today and you still need assistance, we have 24 hour phone support available at 800-669-3900. Thank you for your patience and understan
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