TD Ameritrade Outage Map
The map below depicts the most recent cities worldwide where TD Ameritrade users have reported problems and outages. If you are having an issue with TD Ameritrade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TD Ameritrade users affected:
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Withdrawals
TD Ameritrade is a broker that offers an electronic trading platform for the trade of financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, cryptocurrency, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nashville, TN | 1 |
| Brooklyn, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TD Ameritrade Issues Reports
Latest outage, problems and issue reports in social media:
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Suzanne Player
(@SuzannePlayer1) reported
@TDAmeritrade WHY DO YOU WASTE YOUR CUSTOMER’S TIME ASKING THEM TO CONFIRM A TRADE BUT PUTTING NO INFORMATION ABOUT HOW TO DO THAT - AT LEAST NOT ANYWHERE THEY CAN FIND IT CONVENTIENTLY LIKE RIGHT ON THE SAME PAGE? #customerservicefail
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade When a company has a whole "contact" us page but doesn't list any emails, & has a phone wait time of 50 minutes on a normal trading day (typical), you have to conclude that they don't WANT to help you without you jumping through lots hoops designed to discourage you
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🎯
(@keibikei) reported
I guess @TDAmeritrade is not taking any new customers, but they don't say it openly. I sent the docs for a new account twice. No answer. I called them, e-mailed them. No answer. Worst customer service I have ever seen. Stay out of it. #DayTrading #trading
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tyler
(@tyler59111264) reported
@TDAmeritrade Well it’s not. 2 hours later same issue. You all have shares of Riot against my margin I don’t even own. My account is -$4500 what it should be and I’m still sitting here waiting for resolution
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kevin c
(@kev_in90) reported
@chicagosean @TDAmeritrade Had consistent problems for the last 6 months. Seems it’s usually when price crosses under.
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Laura
(@dexdriahapa) reported
@chicagosean @TDAmeritrade yes, not working today grrr 😕
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Amazing WIZ Kids
(@AmazingWIZKids) reported
@TDAmeritrade ...phone wait time is 50 minutes - WHO has time for this? NO EMAIL to allow you to just ask your question, your stupid pop up doesn't answer the question, when you give feedback it tells you your message is too long, but doesn't tell you how many characters....
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Cafe Tango
(@CafeTango1) reported
@TDAmeritrade TD app is often not able to show charts. Unable to view stocks. Please address asap. Too often is a problem.
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Santiago Pulido
(@SantiagoPulido) reported
@TDAmeritrade I've been trying to get in contact with a support agent for over a week now but haven't got any response about my account! Nobody answers the phones! I need to talk to a reoresentative of new accounts, please!
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yee-haw
(@fpcap) reported
@TDAmeritrade your customer service phone center is so bad. wait time over an hour every single time
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Dubem 🇳🇬
(@ALGORHYTHM_95) reported
As long as I live, I’ll never use @TDAmeritrade again. This has got to be the worst trading app I’ve ever seen in my life
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TattooedTrader
(@cmwticker) reported
After sending my @TDAmeritrade tax forms to my #CPA, I called him to make sure he didn't need anything else. He opened my documents and there was silence on the line. "Sweet **** this might take awhile" was his response. #traderlife
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rel71177
(@rel71177) reported
@TDAmeritrade TD IT problems; Account screen is false and still not corrected. xxx of xx shares disappeared in Feb. No transaction history. Account lost about xxk net liquid value. ??? It is not a result of stock values. No response to any email to you. No one person to talk to. No response
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Dr.Digi
(@Amberdigibyte) reported
@CunadoBro @TDAmeritrade Thank you. I'm just livid! Seriously portfolio is worth half of what it was this morning and somwhow I have negative cash balance? Don't understand this screwery and don't want to. Crypto is much better! I'll hold my stupid little 11 shares now
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Boo boo
(@Booboo0375) reported
@Amberdigibyte @CunadoBro @TDAmeritrade Need to file a complaint. I have just done so. If they don’t give our money back then lets move to another broker as this is unbelievable.
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