The Division 2

The Division 2 Outage Map

The map below depicts the most recent cities worldwide where The Division 2 users have reported problems and outages. If you are having an issue with The Division 2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

The Division 2 users affected:

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tom-clancys-the-division Hero Image

Tom Clancy's The Division 2 is an online-only open world third-person shooter video game developed by Ubisoft Massive and published by Ubisoft, with assistance from Red Storm Entertainment, for Microsoft Windows, PlayStation 4 and Xbox One.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 5
Houston, TX 2
Riom, Auvergne-Rhône-Alpes 2
Wasquehal, Hauts-de-France 2
Essen, NRW 2
Seattle, WA 2
Adelaide, SA 2
Troyes, ACAL 1
Elk Grove, CA 1
South Shields, England 1
Northeim, Lower Saxony 1
Město Albrechtice, Moravskoslezský kraj 1
Mansfield, England 1
Revel, Occitanie 1
Powder Springs, GA 1
Telford, England 1
Rotherham, England 1
Le Marillais, Pays de la Loire 1
Richmond, VA 1
Rimouski, QC 1
Paderborn, NRW 1
Évry, Île-de-France 1
Glasgow, Scotland 1
Nottingham, England 1
Dublin, Leinster 1
Fort Worth, TX 1
Croydon, England 1
Delmenhorst, Lower Saxony 1
Rayleigh, England 1
Ealing, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

The Division 2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jerkyboyx The House of J 🔝 (@jerkyboyx) reported

    @TheDivisionGame Oh Ubisoft almost 24 hours and you still can't fix the server crash and the game freezing after 1 minute into log-in. You are such amateurs and full of crap.

  • RodriGallego3 Rodri.Gallego (@RodriGallego3) reported

    @UbisoftSupport @TheDivisionGame Thank you Ubisoft, you broke the game with the new update and still keeps crashing every 10 minutes. The GE is still on, today in day 2. So, what are you doing? how is that the crash is not fix yet? So how long is going to take and how many days of the GE are we gonna lose?

  • GokiHizama Jason Czewski (@GokiHizama) reported

    @TheDivisionGame OK now how about turning the servers back on? Went from crashing to not even being able to connect so yeah I guess your right you fixed the crashing problem. Can't crash if you don't connect at all.

  • EricClark Eric Clark (@EricClark) reported

    @TheDivisionGame Folks, it was more than likely (unconfirmed) due to Ubisoft Connect. Some players reported seeing a crash related to Ubisoft Connect attempting to update achievements. If this was because of Ubisoft Connect, don't blame Massive this time, blame Ubisoft.

  • DevilKi84072830 Devil King (@DevilKi84072830) reported

    @UbisoftSupport @TheDivisionGame game crash wTh u wanna compelte mission. when i try to play its crash again and again plz help

  • PsYnAnOtIc1 PsYnAnOtIc (@PsYnAnOtIc1) reported

    @UbisoftSupport @TheDivisionGame You guys are a serious bunch of *****. Pretending to be game producers but cannot even debug your own effups in days worth of time. I seriously hope you get sued into oblivion for charging for a game or service that does not work at all. Oh wait...the team is getting sued already

  • koranum_king Luciano Gomes (@koranum_king) reported

    @TheDivisionGame Now you guys need to fix the npcs damage

  • SalomoStephanus Stephanus Salomo (@SalomoStephanus) reported

    @TheDivisionGame whats the problem was? could you tell me what you fix?

  • gidcumb_j christopher j gidcumb (@gidcumb_j) reported

    @UbisoftSupport @TheDivisionGame just lips service if you dont roll it back so i can play

  • funky0308_GH funky0308 (@funky0308_GH) reported

    @obiadekanobi @TheDivisionGame Well said, communication just has to be better. Problems will occur, that's normal but we deserve to be informed what's happening.

  • HeyItsBusiness HeyItsBusiness (@HeyItsBusiness) reported

    @TheDivisionGame Thanks for the update. This PC crash issue is a prime reason why cross save should be prioritized. Thanks for extending the Golden Bullet event too, that was a good move!

  • Da3LeggedFreak MrPvE (@Da3LeggedFreak) reported

    @TheDivisionGame Ok but now on ps4 I keep getting huge lag spikes that get me kicked off game to the main screen where it says to check my internet service. It's the only game that does it (4x in less than 45 minutes). Getting kicked at the boss on a legendary mission is no fun.

  • mattysunshine_ matty sunshine (@mattysunshine_) reported

    @UbisoftSupport @TheDivisionGame Because of these issues I had to hop on my Xbox this morning because I finally had the opportunity to beat the Faye Lau manhunt. What an utter disappointment that was. Tried logging back on my PC and it ran for 10 minutes before freezing again. Cool cool cool 😑

  • OliverKrok Okrok (@OliverKrok) reported

    @UbisoftSupport @TheDivisionGame Some news to share? Silence means worse customer support. How can it be to release an update and after that the studio has no idea how to fix it? Lol.

  • kevinava_ Kevin A. V. (@kevinava_) reported

    @UbisoftSupport @TheDivisionGame Hi, could you guys please provide an update on the issue? Or even better an actual fix. The Division 2 is still crashing after 2-5 minutes, FYI.

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