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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dieppe, Normandy 2
Villefranche-sur-Saône, Auvergne-Rhône-Alpes 1
Ciudad Jardín, MEX 1
Montréal, QC 1
Haguenau, ACAL 1
Val-d'Or, QC 1
Pointe-à-Pitre, Guadeloupe 1
Les Abymes, Guadeloupe 1
Rio de Janeiro, RJ 1
Bompas, Occitanie 1
Lanús, BA 1
Montaigu, Pays de la Loire 1
Hortolândia, SP 1
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
Paris, Île-de-France 5
São Paulo, SP 1
Curitiba, PR 1
Pontivy, Brittany 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • Hotaro1999
    Mad Max (@Hotaro1999) reported

    @GhostRecon I’m willing to bet good money that if you took away having to have Ubisoft connect for the game to run it would fix the issue, and a lot of other issues. Tell me I’m wrong

  • snottiestermine
    snottiestermine 🇳🇱 (@snottiestermine) reported

    @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server

  • bitswift_tech
    Bitswift.Tech |🇨🇦 🦉 (@bitswift_tech) reported

    Looks like a couple of big service providers are offline / down at the moment. Namecheap, Claude, UbiSoft, to name a few.

  • DisabledBrandon
    DisabledBrandon (@DisabledBrandon) reported

    @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

  • sv_drcheemz
    Dr. Cheems Manhattan (@sv_drcheemz) reported

    @RKRigney I never had my account hacked, but I had lost my phone multiple times with steamguard activated. I send them a ticket with the issue, they ask for some questions to confirm it is me and done. Big contrast to my EA and Ubisoft acounts that are still stolen 15 years ago.

  • iampowlly
    iampowlly (@iampowlly) reported

    Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

  • zanekaneonair
    ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported

    @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

  • Dudufd3467
    Dudu (@Dudufd3467) reported

    @dance__base I completely agree with you, Ubisoft killed Just Dance with the way they migrated the game, forcing Xbox One and PlayStation 4 owners to buy a new console, They removed a wonderful online resource to replace it with one that doesn't even work properly and has lag.

  • DreDogin
    Dredogin (@DreDogin) reported

    @Ubisoft Broken , please fix just tired

  • 5Effin
    Effin’ 5-7 🇵🇸 (@5Effin) reported

    @itzjustdubz I didn't like how canned the cars reaction to the crash looked. Think it was the way the camera reacted to the impact that felt fake. Almost Ubisoft-esque. Aside from that it was very GTA 4 which is my goat.

  • rawafps
    Rawa (@rawafps) reported

    @Nindsza @Ubisoft @Ambi_R6 fix what u broke lil bro

  • DaBabySnatcher
    Gladmius (@DaBabySnatcher) reported

    @Ubisoft why ******** do you need to put captcha in account recovery? This **** is ******* broken.

  • GeneralKharnage
    x0Kharnage0x (Alex) (@GeneralKharnage) reported

    @Ubisoft @UbisoftSupport Your games are too full of cheaters you do nothing about to even be playable online. People use cronus and lag switch all the time. You don't even moderate your ****. How are you even still selling games?

  • w4l3dgr7
    w4l3Dgr7 (@w4l3dgr7) reported

    @Shacharit_69 @mosuyanagi Issue is that neither ea or Ubisoft have been able to do anything remotely close to the levels of sm2 despite it being flawed.

  • Jorraptor
    JorRaptor (@Jorraptor) reported

    @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

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