Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Amane Aït Oussa, Guelmim-Oued Noun | 1 |
| Lorient, Brittany | 1 |
| Paris, Île-de-France | 10 |
| Dieppe, Normandy | 1 |
| Tours, Centre | 1 |
| Salvador, BA | 1 |
| Calais, Hauts-de-France | 1 |
| Bavay, Hauts-de-France | 1 |
| Chiclana de la Frontera, Andalusia | 1 |
| Meylan, Auvergne-Rhône-Alpes | 1 |
| Colmar, ACAL | 1 |
| Andenne, Wallonia | 1 |
| Évry, Île-de-France | 1 |
| Göppingen, Baden-Württemberg | 1 |
| Les Vans, Auvergne-Rhône-Alpes | 1 |
| Sarreguemines, ACAL | 1 |
| Châtelet, Wallonia | 1 |
| Saultain, Hauts-de-France | 1 |
| Carcassonne, Occitanie | 1 |
| Chicago, IL | 1 |
| Laval-en-Brie, Île-de-France | 1 |
| Les Epesses, Pays de la Loire | 1 |
| Ciudad de Villa de Álvarez, COL | 1 |
| Peseux, Bourgogne-Franche-Comté | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Champeix, Auvergne-Rhône-Alpes | 1 |
| Les Mureaux, Île-de-France | 1 |
| Meyenheim, ACAL | 1 |
| New York City, NY | 1 |
| Guénange, ACAL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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roge verdugo (@CompareMoncho69) reported@TheRealZephryss Ubisoft: Don't worry, we are not gonna fix it anyways.
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Isay (@IBanJ8) reported@Ubisoft I cannot login into the game because your Ubisoft connect keeps saying I tried so many times.
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Dinnu daniel (@daniel_adinnu) reportedTroy Baker, the actor behind Joel in The Last of Us and Indiana Jones in The Great Circle, used a 40 minute interview with Insider Gaming to push back against the industry’s most common villain narrative. His read: the games business isn’t run by greedy fat cats swimming through money, it’s trying to salvage itself. The backdrop makes his defense harder to dismiss as corporate cover. Development costs are spiraling, projects are being canceled before release, prices are climbing to levels the industry has never charged before, and physical media itself is under threat. Ubisoft Barcelona is currently striking after 51 developers there were hit by layoffs, days after finishing work on Assassin’s Creed content. That’s the environment Baker is defending studios inside of, not a hypothetical one. His actual argument has a specific moral framing most industry commentary skips. He says every studio carries a financial and moral responsibility to keep the people on its payroll employed, and that responsibility, not greed, is driving decisions people love to hate. Then he goes further than a simple defense: if live service models are what keeps a studio solvent enough to protect those jobs, he says, so be it. That’s the part worth sitting with. Live service games are usually framed as the villain of modern gaming, monetization schemes prioritized over creative ambition. Baker inverts that frame entirely. In his read, live service isn’t studios choosing profit over art, it’s studios choosing survival over shutting down, and shutting down means the layoffs he’s watching happen in real time at studios like Ubisoft Barcelona. Baker isn’t a studio executive with a balance sheet to protect. He’s a working actor who has spent decades inside these productions, and his take carries weight precisely because he has nothing to gain from defending the business side of an industry he doesn’t run.
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Kołdrian (@ten_na_chmurce) reportedBlack Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.
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Pirat_Nation 🔴 (@Pirat_Nation) reportedUbisoft is facing backlash after a Ubisoft Connect outage prevented some PC players from launching Assassin’s Creed Black Flag Resynced, even though the game is supposed to have an offline mode. The outage lasted around an hour, but many players still couldn’t launch the game because Ubisoft Connect needed to verify ownership. The funniest thing is that pirated copies worked.
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Amine to you 🇵🇸 (@aminomontana) reported@AlexHaye5 @Ubisoft @UbisoftSupport Try to diseable the CPU Hyper-Threading on the BIOS paramètres, I think I fix the same issue
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leonardo luiz lima (@leonardoluizli1) reported@haderax1 Wasnt the main problem how obsenely bugged was at launch which is what unfortunately became the quality check standart of Ubisoft and it didnt really improved from there? But did they patch most of the bugs afterwards?
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HEXiT (@HEXiT___) reported@Pirat_Nation try playing a ubisoft game on xmas day and you get the same result. its been a problem since before they released hawx in 2009.
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loicykanefukukitaru (@wirloicy) reported@EllieVic3 @thatjustinng It is that, this is an issue with psnprofiles not ubisoft or the game
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Keith Perkins (@KperkinsRochNH) reported@Colteastwood @Ubisoft Yeah but what about that one little video glitch? 2/10…
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Daniel Sherlock (@mcsherlocks) reported@eurogamer Also if you have a 12th,13th or 14th itnel cpu and have the uplay version likely having issues related to hyperthreading.
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ホンダトシナリ (@Hondatoshinari) reported@TheRealZephryss Ubisoft won’t fix anything LOL
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K33B4H (@K33B4H) reported@AllanV3667 My biggest problem with Ubisoft doing it is it’s lazy asf. Recoloring a skin from two games ago and slapping it in another with a big price tag is just scummy
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RIAMUS (@Riamus01) reportedShould've just pirated assassin's creed it's insane that I need to log into a second party godawful launcher that cant even remember me, just so I can "connect to servers" to then be able to play an offline game. But hey, their service is down rn! **** you Ubisoft
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Hwang Seong 🎮 Fatal Fury COTW (@HwangSeong96) reported@GameSpot LOL it’s pointless, the vast majority of major recent games aren't on GOG. No Square Enix, Electronic Arts (EA Sports FC), Ubisoft, Rockstar, PlayStation, Capcom, Activision Blizzard, Xbox, Sega… no live-service games, no games with Denuvo (Stellar Blade)…