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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mulhouse, ACAL 1
Brussels, Brussels Capital 2
Amane Aït Oussa, Guelmim-Oued Noun 1
Lorient, Brittany 1
Paris, Île-de-France 10
Dieppe, Normandy 1
Tours, Centre 1
Salvador, BA 1
Calais, Hauts-de-France 1
Bavay, Hauts-de-France 1
Chiclana de la Frontera, Andalusia 1
Meylan, Auvergne-Rhône-Alpes 1
Colmar, ACAL 1
Andenne, Wallonia 1
Évry, Île-de-France 1
Göppingen, Baden-Württemberg 1
Les Vans, Auvergne-Rhône-Alpes 1
Sarreguemines, ACAL 1
Châtelet, Wallonia 1
Saultain, Hauts-de-France 1
Carcassonne, Occitanie 1
Chicago, IL 1
Laval-en-Brie, Île-de-France 1
Les Epesses, Pays de la Loire 1
Ciudad de Villa de Álvarez, COL 1
Peseux, Bourgogne-Franche-Comté 1
Lyon, Auvergne-Rhône-Alpes 1
Champeix, Auvergne-Rhône-Alpes 1
Les Mureaux, Île-de-France 1
Meyenheim, ACAL 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • Crasso32
    NamtariuS (@Crasso32) reported

    Hi Ubisoft, could you help me with a problem with my account? It says it's locked and I can't access it. @UbisoftSupport

  • KindredUK
    Lee Wignall (@KindredUK) reported

    2 days ago i could play #assassinscreedblackflagresynced with project lasso and now i cant jump without my gpu going from 99% to 1% WTF this game has soo many issues on the PC through Ubisoft+

  • Jacquesdrums1
    James Jay 🇿🇦 🤝 🇬🇧 (@Jacquesdrums1) reported

    @Ubisoft This new update sucks! Loot not picked up, enemies not responding to your whistle, harpoon quests not loading, trophies not dropping. Fix this!!!

  • JagerBradley
    Peter Jackson Owes Us A TinTin Sequel ⌚️👈 (@JagerBradley) reported

    Okay I’m understanding the DRM issue with #AssassinsCreedBlackFlagResynced Ubisoft Connect is down and the game won’t start without it

  • FunGaming44
    Fun Gaming (@FunGaming44) reported

    @assassinscreed @Ubisoft @UbisoftSupport New Cloth Physics causing lag during parkour in like Nassau as example. AC Black Flag #acblackflag

  • z_Mak297
    Zach Makol (@z_Mak297) reported

    @BratorNews @Ubisoft @assassinscreed I love that no one seems to freaking care that there is ZERO haptic feedback in the entire game. Idk what the hell is taking Ubisoft so long to fix something that makes a huge difference experience wise.

  • Pyro2678
    Dave Crawford (@Pyro2678) reported

    @Duckdectiveduck @SmashJT There are exceptions to this for EA or Ubisoft titles however because they run from a launcher and it will absolutely try to fire up the launcher and throw an error due to no connectivity

  • MaeHaru0
    Haru はる ☄️🍑🌸 (@MaeHaru0) reported

    > Installs Assassin's Creed II on steam > Waits for night to come to start properly > Clicks to play, Ubisoft installs its own launcher > Login into ubisoft, no account > Tries creating account, soft locks attempt for "too many attempts" > Cant create account; NIGHT RUINED. Big L

  • Shaheen72223471
    Shitpost Connoisseur (@Shaheen72223471) reported

    @TimoTweetss Valhalla's pacing issues, tbf is 100% Ubisoft forcing them to make several of the region arcs mandatory to reach the conclusion by level gating. There were atleast 3 final arcs that were entirely unrelated to Sigurd's arc which had the biggest payoff.

  • JMMODE
    Second Order (@JMMODE) reported

    @assassinscreed Did you fix the issue where you can't play a single-player game if Ubisoft servers are down?

  • CajunMike1985
    🗿⚜️🇺🇸Cajun Mike, local swamp man✝️⚜️🗿 (@CajunMike1985) reported

    Considering the state of the industry, it needs to crash hard. Like 1982 crash. EA, Ubisoft, Sony, all those big corporate entities need to go.

  • x_lockon_x
    Smoke Grenade Guy (@x_lockon_x) reported

    Thought about trying the @Ubisoft plus premium service, but I can't even get @UbisoftSupport to acknowledge a support ticket I sent in 24 hours ago about a problem with my PS5 account link. Also, there seems to be no phone number to call or live chat option either. Not good.

  • GameNewsDiscuss
    The Gamer Guy (@GameNewsDiscuss) reported

    @lazyjusten I really liked Shadows to a point but it started to suffer from the same old Ubisoft issues of being too big, bloated and repetitive

  • Fabiocastro185
    Fábio Castro (@Fabiocastro185) reported

    @assassinscreed Oh dear @Ubisoft @assassinscreed team, even when you get something right, you make mistakes. Please fix the crashes introduced by yesterday's 1.0.4 update for Black Flag Resynced. It's ruining what was previously a perfect experience. Thank you.

  • 17l76
    ⬜ ◻ ◻ (@17l76) reported

    @ZodiacWolve @assassinscreed @Ubisoft That might be a ps app problem

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