Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1
Leipzig, Saxony 1
Herne, NRW 1
Saint-Jory, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • expert_45 Expertgamer45 (@expert_45) reported

    @chaos_r3born @_LarZen_ @BenjiSales My bad, EA has EA Play and EA Play Pro and it's EA Play Pro that has their new games day one. So Xbox, Ubisoft and EA has a service that gets all their new games day one. Nintendo and PlayStation is the only ones who don't.

  • Crosknight_3041 Nathan Henderson (@Crosknight_3041) reported

    @hell_project @IGN GT7 is a massive redflag for sony's live service plans. we know how stubborn corpos can be about course correcting (looking at you EA ubisoft, 2k and activision).

  • JohnnySharp1622 Johnny Sharp (@JohnnySharp1622) reported

    @Ubisoft please fix your hit registration on siege I’m tired of hitting headshots and it not counting.

  • TFoxagon Tanner the Foxagon🧡 (@TFoxagon) reported

    @FurrySubzero Not a problem. As long as you have your Ubisoft username I’ll have no trouble adding you.

  • Kid_Giggy GiG 🇺🇦 | iG (@Kid_Giggy) reported

    some time last year Vitality vs Empire has a similar issue where French internet was down and the game was postponed. We are going to speak to Ubisoft and request the game be played at a later date but we will have to see. Thanks for the support

  • neilus77 Neil (@neilus77) reported

    @UbisoftSupport @joshualeonard10 Same issue with me, downloaded free trial, today is the 24th but all i can access is options, everything else says access to the Ubisoft server has been interrupted. When can I access this free trial in the UK, I want to try before I buy.

  • grantshofmeyr Granthofmeyr (@grantshofmeyr) reported

    @UbisoftSupport your connection to ubisoft servers has been interrupted. Can you fix this

  • xavi_xirm ItsXav (@xavi_xirm) reported

    @Godgreen_Tyreen @CTZNr6 I don’t think the anti cheat will help console. That’s more of a MS/Sony issue than Ubisoft. I think PS5 doesn’t read the xim idk about ps4

  • souvlaki_man Connor Zacharias (@souvlaki_man) reported

    @Ubisoft ur game is so broken. please dm me and help me fix an issue. i can’t even log into the game and i spent $30 on this

  • JonyDownes Jony - Super Video (@JonyDownes) reported

    Anyone have issues with Ubisoft Connect not being able to connect to Xbox? **** is infuriating

  • Adeeb83691729 Adeeb (@Adeeb83691729) reported

    @UbisoftSupport I can’t play Far Cry 6 on my PS4 it says connection to Ubisoft services have been interrupted. Plz resolve the issue ASAP

  • CosmicDarg Dargus (@CosmicDarg) reported

    I swear every ******* PC gaming platform other than steam is so annoying like "yeah lemme download your service for the 1 or 2 games I'd rather just play on steam" or it's smth like Uplay which annoys tf out of me anytime I buy a Ubisoft game on steam

  • LordBaneThePlay LordBaneTheSpook (@LordBaneThePlay) reported

    @Nashtiin Minutes..?? Atleast it's not hours.. something Ubisoft actually managed to fix.. I remember a year ago, when it took 5-10 minutes for me, and the estimated time was 1:40, or something. And, also almost no queue time, during events. Like, at max, one minute, one time. I think it's

  • Terxbor Formedras (@Terxbor) reported

    @ZeeZeeMooMoo I'm sure Ubisoft would be willing to fix that with some Helix Credits. Though I'd rather just rely on my parry timing.

  • GordonnBleu GordonnBleu (@GordonnBleu) reported

    @UbisoftSupport is there any fix for the incredibly high cpu usage from Ubisoft connect webcore?

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