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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Val-d'Or, QC 1
Pointe-à-Pitre, Guadeloupe 1
Les Abymes, Guadeloupe 1
Rio de Janeiro, RJ 1
Bompas, Occitanie 1
Lanús, BA 1
Montaigu, Pays de la Loire 1
Hortolândia, SP 1
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
Paris, Île-de-France 5
São Paulo, SP 1
Curitiba, PR 1
Pontivy, Brittany 1
Marseille, Provence-Alpes-Côte d'Azur 1
Ogíjares, Andalusia 1
Cergy, Île-de-France 1
Orléans, Centre 1
Vigo, Galicia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • FalseProphet989
    Ryan 'Bloody' Geer (@FalseProphet989) reported

    @WajSid This was always my problem with Motorfest. A game that preaches about car culture yet restricts every aspect of it and don't get me started on the multiplayer because it's either use the one meta car or lose the race. Then again Ubisoft has never been great at balancing in games.

  • SnickelYT
    Snickel (@SnickelYT) reported

    How about for the 25th anniversary we fix the UPlay servers so that the platinum trophy is obtainable on the PlayStation 3 again? @Ubisoft @UbisoftSupport

  • RenovatedLee
    RenovatedLee (@RenovatedLee) reported

    @spykicksin @kabrutusdeid There were people complaining about the login bs with Campaign Evolved, no-one expects quality from Ubisoft anymore lol, I should be able to just use the login from whatever launcher I bought the game from and be able to play without limitations. That's not whining.

  • VirtualMunke
    Munke (@VirtualMunke) reported

    @TheRAFITI69 That's not on Ubisoft though. I'd rather they take their time and get it right instead of releasing a half assed attempt only to fix it a couple weeks later. Theyre actually taking the time to quality control their shi again and im all for it

  • yigitaky590
    y (@yigitaky590) reported

    @UbisoftSupport After this connection problem, my account was hacked and I can no longer access it. Please help, it's been days! @UbisoftSupport @Ubisoft

  • Jorraptor
    JorRaptor (@Jorraptor) reported

    @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

  • Nokrot_2_NK
    Nokrot (@Nokrot_2_NK) reported

    @Lucid00 at this point i believe the pirate community only gets even more points every time a company tries to cut anything sony? physical media ubisoft? service games that are now useless discs nintendo? not a single clear way to play ds tittles and now poke bank idk...

  • Midnight_503
    Tayker (@Midnight_503) reported

    @astewart42 @Pirat_Nation 99% of ubisoft games. Soulslikers like me don’t have that problem

  • Zurielcbx
    Zuriel (@Zurielcbx) reported

    I really REALLY hate Ubisoft, wdym I can't login in the PC I created the account???

  • asturides
    Asturides (@asturides) reported

    @KratosTwin Most people hate having extra launchers on Steam. Specially the Uplay and rockstar ones. PSN login sucks cause you have to manually log in each time and can't do it without the mouse, also lots of people get left out cause their countries doesn't have PSN "coverage"

  • npeter91
    Péter Né**** (@npeter91) reported

    @GhostRecon @grok What do you think, they will fix this issue with the CPU or its just a scam from Ubisoft again?

  • RyzhkovSlava
    Slava Ryzhkov (@RyzhkovSlava) reported

    @GhostRecon @Ubisoft could you finally adress issue with game basicaly not able to Load if you trying to play on newer CPUs such as Intel 12-14 Gen and Intel Ultra 100 to 300 Series

  • MVKiingR6
    Max "MVKiing" Völkl (@MVKiingR6) reported

    I want to talk about the new ranked system. How is it possible that I win one match and then immediately lose the next, I’m hardstuck in Platinum on my alt account, and it shouldn't be like this. Please fix this new ranked system. @Rainbow6Game @Ubisoft

  • GSingh424
    Nick Singh (@GSingh424) reported

    @UbisoftSupport @ekko0218 To clarify: my friend bought the game on HIS Steam account. He simply launched it for the first time on my PC, where my Ubisoft account was signed in. Ubisoft then permanently associated HIS purchase with MY account. Now he can’t play the $60 game he owns without my Ubisoft login

  • GameReviewGuy
    GAME REVIEW GUY 💿 (@GameReviewGuy) reported

    @MADkurious @rockstationonx I think the problem is this is just the start. Can you imagine Ubisoft saying you have to get Apple TV to see Assassin's Creed Hexe trailer first. Or Call of Duty partners with Hulu for theirs. It's just an extra hurdle for people to have to pay in order to essentially witness a commercial first.

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