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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 6
Sitten, VS 1
Creil, Hauts-de-France 1
Dieppe, Normandy 2
Villefranche-sur-Saône, Auvergne-Rhône-Alpes 1
Ciudad Jardín, MEX 1
Montréal, QC 1
Haguenau, ACAL 1
Val-d'Or, QC 1
Pointe-à-Pitre, Guadeloupe 1
Les Abymes, Guadeloupe 1
Rio de Janeiro, RJ 1
Bompas, Occitanie 1
Lanús, BA 1
Montaigu, Pays de la Loire 1
Hortolândia, SP 1
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
São Paulo, SP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • Grummz
    Grummz (@Grummz) reported

    Ubisoft FORGOT to include the GAME! Heroes of Might and Magic III, Complete Edition, was an empty box. The AAA publisher with massive QA departments and billions of dollars shipped a 23 kiloBYTE dummy file that errors out when you run it. It took them over 10 hours to fix it. People who bought the game were absolutely furious and reviews tanked. This is why people are mad at AAA publishers who act like they absolutely don't care about what they are pushing out.

  • YoungSmoke603
    Young Smoke (@YoungSmoke603) reported

    Hey @Ubisoft @Microsoft @XBOX can we fix extension management on rog xbox ally x please? Ubisoft connect games that aren't game pass games disappear from the Xbox pc library when extension management is turned on, so you have to open the ubisoft connect app to access those games

  • Plaism_r6
    Plaism (@Plaism_r6) reported

    @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?

  • GamingPizzaBoy
    🎮GamingPizzaBoy🍕 (@GamingPizzaBoy) reported

    @StuAU47 It’s not? It’s me saying anyone can make problems. Activision has made issues that makes COD hard to enjoy, same with Ubisoft and their IPs. If issues fall through, the consumer will question and call it out. Rockstar has their own issue from these decisions.

  • JAndyjames
    Andrew J (blue tick) (@JAndyjames) reported

    @lastchalice As per PlayStations current terms of service, you currently dont own your copy of gta 6, your just buying w license to play it. As per Ubisoft with Scott pilgrim vs the world, it can be revoked at any time for any reason. At least a disc copy you own it I. Perpetuity

  • Despaghetti7
    FAHAD ⁷.👅 (@Despaghetti7) reported

    Dear @UbisoftSupport, my Ubisoft/Rainbow Six Siege account was hacked, and the person who accessed it was from another country/IP and linked their own Xbox account. I did not cheat or use unauthorized software. Please manually review my login history, IPs, account changes,

  • AMagicalCupcake
    A Magical Cupcake (@AMagicalCupcake) reported

    @Deadmannumber2 @YorchTorchGames You show examples for the developers side, however the customer is why Steam has prevailed as the primary method for game purchases on PC. Origin, Uplay, Battlenet, Stardock, Games For Windows Live, and more have all failed to actually have a user centric model where features that the users want never arrive... just ****** services or even worse god damn paywalls (looking at you GFWL). Even with giving high profile games away for free has not gotten Epic the share of the PC market they wanted because thats the only reason many people have an account on their service, it lacks/lacked for a long time the basic features most PC players hat become accustomed to. Now, you want to talk about monopolies of digital distribution of games... go to sony, mircrosoft and nintendo as there is no other place to buy games digitally on those platforms. PC has Steam, Epic, EAPlay, Ubisoft Connect, GOG, Battlenet, and a few others. The only reason why Epic has the market share they do is because they gave more favorable terms for devs, working at a loss that they could eat since they have Tencent money behind them. Epic could have taken the funds that they use for ****** practices and added features to their service to be comparable or even come close they mightve succeeded... but the fact that they came out just trying to leverage their engine license costs to entice devs shows they were never long for the market and didnt understand it.

  • JammedDoor
    Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported

    @Rainbow6Game Fix the ******* game. Change the rating to PG13. No blood, no limbs. If I remember they cursed Ubisoft... Soft *** **** apparently.

  • ALBAZ64
    الباز (@ALBAZ64) reported

    @Steam I can't create a Ubisoft Connect account — every attempt fails with "An error occurred while trying to send your request" — so I can't play the Ubisoft games I bought on Steam. Ubisoft has ignored my DM and public post since July 11. Am I eligible for refunds?

  • axxentcore
    this ***** is ****** up (@axxentcore) reported

    I think my biggest issue with gta6 through the leaks are the Ubisoft *** sound ques. I feel like gta has always had like really diegetic sounds or something that played into an overall aesthetic but there’s like phone notification sounds for ui popups and pickups

  • KyleDWilson1
    Kyle Wilson (@KyleDWilson1) reported

    @kiwitalkz "It would have a devastating impact on the entire industry because investor confidence would completely evaporate. That means investors wouldn't just invest in AAA or AA but indies as well!!!!" Good. Gaming needs to sit down and have a long, hard think. We have companies spending hundreds of millions of dollars on games with the lamest designs and most bog standard gameplay imaginable. Nobody thought during the development of Concord, hey, who are we spending all this money to please? We have Ubisoft making their long awaited Assassin's Creed game in Japan without a Japanese guy as the lead, and oh yeah, it's still a tedious slog to get through. We have live service after live service failure in AAA, not counting the open world messes full of bugs and unfinished bullcrap, and indies are just quirk chungus Undertale knockoff factories made by depressed pronoun people. The rare game that comes out that is actually worth it is often a total shock nobody saw coming. What ******** does that say about an industry that wants to charge me $100 for an empty ******* box? Gaming needs a time out to figure out how it got so completely off base.

  • alle1even
    Eleven (@alle1even) reported

    @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

  • Pirat_Nation
    Pirat_Nation 🔴 (@Pirat_Nation) reported

    Ubisoft has apologized after its new Steam release of Heroes of Might and Magic III launched without the actual game files. Instead of the full game, players initially received a 23.49 KB download containing only a dummy executable that opened a CMD Ubisoft acknowledged the mistake directly on Steam, saying: “The cause of the issue has now been resolved.” It then asked affected players to “fully uninstall and re-install the game.”

  • LuanRodrigueslg
    Lugames47 (@LuanRodrigueslg) reported

    @Ubisoft My copy of Ghost Recon Wildlands is showing an error after the latest update: dialogue repeats endlessly, regardless of the language. I’ve already uninstalled the game and cleared the cache, but the problem persists. @UbisoftBrasil @Ubisoft

  • Ebemmmmmm
    Bimbim (@Ebemmmmmm) reported

    @UbisoftSupport I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.

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