Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Jouy-sur-Morin, Île-de-France | 1 |
| Berazategui, BA | 1 |
| Tignieu-Jameyzieu, Auvergne-Rhône-Alpes | 1 |
| Bhopal, MP | 1 |
| London, England | 1 |
| Paris, Île-de-France | 3 |
| Ibbenbüren, NRW | 1 |
| Oelde, NRW | 1 |
| Buxton, England | 1 |
| New Delhi, NCT | 3 |
| Sydney, NSW | 3 |
| Delhi, NCT | 1 |
| Mittweida, Saxony | 1 |
| Erstein, ACAL | 1 |
| Morrisville, NC | 1 |
| Berlin, Berlin | 1 |
| Montbéliard, Bourgogne-Franche-Comté | 1 |
| Clarkston, MI | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Palm Bay, FL | 1 |
| La Garenne-Colombes, Île-de-France | 1 |
| Vizille, Auvergne-Rhône-Alpes | 1 |
| Cape Town, Western Cape | 1 |
| Saultain, Hauts-de-France | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Johannesburg, Gauteng | 1 |
| Milton Keynes, England | 1 |
| Beauvais, Hauts-de-France | 1 |
| Hackney, England | 1 |
| The Beaches, ON | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Kazaxy (@KazaxyII) reported@Orkanos Hi, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long, offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still being ignored or sent generic replies. I was wondering if you could please DM me, or if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ 15 seasons at champion across 4 years of playing time gone… I have tried everything the ticket support system is awful !
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Across 3 Horizons (@Across3Horizons) reported@8o_pt Agreed 👍 currently they only have a way to sign in using Ubisoft, Apple or Facebook
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Özgür E. Ersoy (@OzgurCreativity) reported@JoonasRautiain1 @RinoTheBouncer ACS isn't THAT bad as a singular game. The worst mistakes were made by Ubisoft as a company. The worst problem was using Yasuke and completely turning him into something he never was. Ignoring the real story of Yasuke and disrespecting his legacy.
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Kazaxy (@KazaxyII) reported@Bread_Frenchy_ Hi, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long. 15 seasons at champion across 4 years of playing time gone. I have offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still generic rejection replies. I was wondering if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ As I keep getting rejected for security reasons.
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✨It was Tifa✨ (@Wally443) reported@acursedhalo I didn’t mind games like Odyssey my only issue with them is they just never felt like AC games to me. It almost felt like Ubisoft wanted to make its own rpg series but didn’t trust that it would sell so they fused it with their biggest franchise.
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Danilo Costa Viana (@Dancovich) reported@SpeedGod_CDN @nan0werx @JezCorden Then they should give an option to personalize what you want from Ultimate. CoD isn't even the main issue, Fortnite Crew, Ubisoft classics and EA Play are all services not everybody wants but they all need to pay for.
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What’s (@Whats1856315) reported@UbisoftSupport Hello, I cannot access my Ubisoft account for 3 days. It says I am blocked due to failed login attempts even after resetting my password. I also need to change my email because it is not secure. Can you please help me recover my account? @UbisoftSupport
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DanX (@X64611488X) reportedHi @Ubisoft @UbisoftSupport @UbisoftLatam! My case #25821051 has been 'In Progress' for a few days. I’m really excited to play AC Odyssey but I'm still running into Error Sigma 4 in the Mexico store. Could you please help me check if there's any update? Thanks! 🇲🇽
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Bendak Starkiller (@Bendak5tar) reported@Swurv__ @pinutos The majority do, unfortunately it’s like talking to a brick wall most of the time. (Not Bethesda exclusive) I’m anti live service in all games. It started out all good but the company’s kept pushing forward with what they could get away with Ubisoft and Bethesda being the bigger ones doing so in single player games. Ubisoft being the biggest one to do it. Them I actually hate. Still waiting on that splinter cell remake.
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Aivan (@AivanSN) reported@Rainbow6Game yo is ubisoft connect still down??? i can't login to my account i keep getting the dolphin error or the lost connection i tried all the fix on the internet i even made a new acc cuz i thought i got banned for some reason
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Mr.matt (@Matteo076427230) reported@TheDivisionGame Ubisoft, after the latest update, the textures sometimes look like PS1 graphics. Hahaha, since many of us have this problem, is there a way to fix this? I play on PS5.
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Rowan Kyle (@KyleRowan11331) reported@hard8_times I am tired of broken Windows and its broken-*** updates. Multiple launchers that forget your login even if you want to play single-player game (RGL and Ubisoft Connect say hello). No retail, where games are even more cheaper. No safe multiplayer in old games (Old CoD games)
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George (@Waffles2Slick) reportedThe problem with Game Pass now is not just price. It’s identity. It tries to be too many things at once: giant catalog, day one drops, cloud service, online subs, perk bundles, it has EA Play as a tie in, as well as Ubisoft tie ins, its a rewards machine, and brand centerpiece.
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dino (@yDinoR6) reported@NBDY2k @kutoldFPS Wait but he’s never cheated on a video game wtf! @Ubisoft fix ur game🤬
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Light_Of_Etro (@LightOfEtro) reported@Silentblade23 @IYDKMIGTHTKY86 @JezCorden The problem is nobody asked for Fortnite Crew or Ubisoft+ to be added to Ultimate to convince Microsoft to raise Ultimate to $30 a month. Fortnite Crew was only added to help out Epic with Fortnite's recent decline which didn't save 1000 people from being laid off.
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