Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bridgend, Scotland | 8 |
| Colorado Springs, CO | 2 |
| Franco da Rocha, SP | 1 |
| Lages, SC | 1 |
| Weymouth, England | 1 |
| Vitória, ES | 1 |
| Passo Fundo, RS | 1 |
| Ponta Grossa, PR | 1 |
| Campina Grande, PB | 1 |
| Essen, NRW | 1 |
| Poços de Caldas, MG | 1 |
| Halle, Flanders | 1 |
| Chauché, Pays de la Loire | 1 |
| São José dos Campos, SP | 1 |
| Brussels, Bruxelles-Capitale | 1 |
| Cheyssieu, Auvergne-Rhône-Alpes | 1 |
| Douai, Hauts-de-France | 1 |
| Glasgow, Scotland | 1 |
| Châtillon-sur-Chalaronne, Auvergne-Rhône-Alpes | 1 |
| Waren, Mecklenburg-Western Pomerania | 1 |
| São José do Cedro, SC | 1 |
| Saint-Genis-Laval, Auvergne-Rhône-Alpes | 1 |
| Saint-Jean-Pied-de-Port, Nouvelle-Aquitaine | 1 |
| Melun, Île-de-France | 1 |
| Ananindeua, PA | 1 |
| Saint-Germain-en-Laye, Île-de-France | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Clermont-Ferrand, Auvergne-Rhône-Alpes | 1 |
| Saint-Malo, Bretagne | 1 |
| Gouvieux, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Zlatko Vickovic
(@vickovicz) reported
@NVIDIAGFN Hi, I have a problem to login into my Ubisoft connect in your app. Every time I try to log in it says "Either your password or email are incorrect". And they are perfectly correct. Ubisoft support replied that the problem is in your app, not on their side. Any help?
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Baltazar da Rocha
(@CaluniadorE) reported
@astaranx @blueisviolet "they disabled it to gain fps on Ps5." Do you work on Ubisoft ? Dirt 5 with no grass on Xbox was an error. The same could happen here, even BC mode. Much more complex for PS5 has upgrades without broke PS4 Pro version.
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Ben Caunce
(@BenCaunce) reported
@killerstk35 @SynthPotato Because this is an RPG, where armour sets are one of the crucial features, and now Ubisoft has locked away 50% of that feature behind a paywall in a single player game. If this was multiplayer, and it was just a skin that made no difference, then it wouldn’t be a problem, but MTX
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Oli Wade
(@AtomicWadey) reported
from
Kesgrave, England
@Wafl3 @Boxenberger Ubisoft games have had issues generally recently. Valhalla was great but had loads of glitches and the last achievement I needed wouldn't pop for hours, watchdogs had a fair few and the final achievement bugged for me and now immortals. At least they do sort them (usually) out.
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Andarne
(@Andarne_) reported
So, I need to know for science, but... Anybody at Ubisoft able to get me a HD shot/render of Lesion's Gu needles? I'm gonna try and get some in-game, but totally not working on a new Gu Mine design. God I hate needles...
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Yumi
(@YumiMain) reported
@sluGabedTV It’s a business, not a charity. Also my issue are streamers not in the community being invited on what seems to be a generated list of names with no specific criteria. It’s embarrassing on Ubisoft’s end. Not supporting people in the community.
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Adrian
(@adrianongaming) reported
The Prince of Persia remake that's gone off the rails is the first project led by Ubisoft Indian teams and I can't help thinking cultural differences may have caused issues.
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Synth Potato (Ameer) 🥔
(@SynthPotato) reported
@Jooseplaysishe1 @killerstk35 Not being upset at Ubisoft locking ON-DISK CONTENT behind microtransactions for a SINGLE PLAYER game makes you a part of the ******* problem, how do you not see that
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Choco
(@Choco_Almond_YT) reported
@DigiAtlas @LimitedRunJosh @LimitedRunGames LRG doesn’t have control over the game itself, that’s Ubisoft’s issue
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joyful
(@whomever) reported
For anyone backing up Nuers, he said someone from Canada logged into his account which just isn't true because there is NO way to login the Uplay launcher without 2FA the ONLY thing you can log into without 2FA is the Ubisoft Connect page and the Ubisoft Support page.
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James
(@DigiAtlas) reported
@Choco_Almond_YT @LimitedRunJosh @LimitedRunGames Correct, but they said they were reaching out to Ubisoft about the issue in their discord. I was asking if they received an update.
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Barish
(@darkwooder21) reported
@assassinscreed @Ubisoft Any updates about known issues list? Any progress?
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Stefan N
(@randrius) reported
@Ubisoft @ubisoftstore When AC Valhalla will get a patch that fixes the bugs that broke the game - cannot talk to NPCs? I payed 60 bucks for that game and cannot play it because main story is broken!
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DripEpicAdam
(@RealBigEpicAdam) reported
@ForHonorGame I got "error connecting to ubisoft servers. Returning to main menu" is that any good?
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Wafl3Punk 2077
(@Wafl3) reported
@AtomicWadey @Boxenberger Ubisoft has a tendency to have very annoying issues in the beginning and then fix them in a couple of months. To my knowledge they still haven’t fixed the Immortals Quick Resume issue.
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