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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Colombes, Île-de-France 1
Mantes-la-Jolie, Île-de-France 1
Mulhouse, ACAL 1
Brussels, Brussels Capital 2
Amane Aït Oussa, Guelmim-Oued Noun 1
Lorient, Brittany 1
Paris, Île-de-France 10
Dieppe, Normandy 1
Tours, Centre 1
Salvador, BA 1
Calais, Hauts-de-France 1
Bavay, Hauts-de-France 1
Chiclana de la Frontera, Andalusia 1
Meylan, Auvergne-Rhône-Alpes 1
Colmar, ACAL 1
Andenne, Wallonia 1
Évry, Île-de-France 1
Göppingen, Baden-Württemberg 1
Les Vans, Auvergne-Rhône-Alpes 1
Sarreguemines, ACAL 1
Châtelet, Wallonia 1
Saultain, Hauts-de-France 1
Carcassonne, Occitanie 1
Chicago, IL 1
Laval-en-Brie, Île-de-France 1
Les Epesses, Pays de la Loire 1
Ciudad de Villa de Álvarez, COL 1
Peseux, Bourgogne-Franche-Comté 1
Lyon, Auvergne-Rhône-Alpes 1
Champeix, Auvergne-Rhône-Alpes 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • turnedagainst
    TurnedAgainst aka “TA” (@turnedagainst) reported

    @Ubisoft You got a rare W with Assassin's Creed Black Flag Resynced. And idk how you did it but frame gen has barely any noticeable latency issues! You could double down on the dubs by adding a mp ship combat n bring back the AC mp modes!! Or a watchdogs invasion style mode!

  • TomiShinobi
    Mentor Shinobi (@TomiShinobi) reported

    @Ubisoft I've searched everywhere for the key in Black Island, and it's just broken, killed all the guards it's not there, looked up and down and all around the island, and literally nothing. There is likely more than are not working. I will also put it in a bug report.

  • VRResidence
    Virtual Residence (@VRResidence) reported

    @rustytatra Bro I don’t think you get it, ea, Ubisoft, ect having dedicated servers that they can shut down is part of the issue but that’s not the topic. We are talking about physical vs digital. Ownership vs revocable license. My physical copy of BF3 on ps3 can still play single player.

  • LightShadowOnyx
    N7LightShadowOnyx (@LightShadowOnyx) reported

    @Vara_Dark funny how ubisoft had no problem releasing sales numbers for black flag but never did for shadows

  • xxecutionorxGmg
    XxecutionorX GamingTV (@xxecutionorxGmg) reported

    @TheDivisionGame I am a Ubisoft partner a content creator and also a live streamer I stream on twitch I am contacting you to ask why do we invest our time and money into this game when you have people going around constantly cheating lag, switching

  • DraculaIsLameAf
    SlightlyBlackMale (@DraculaIsLameAf) reported

    @FatWalrusKing @Ubisoft Well yeah thats not a glitch, she just has no super armor during it, been that way for a while

  • Channandeller
    Ryan A Wilton (@Channandeller) reported

    I thought @Ubisoft supposedly fixed the weather problem in #blackflagresynced. it feels like its just a permanent electrical storm with a minimum of 3 twisters all the time now

  • tk_the_kitsune
    𝚃𝚎𝚊𝚐𝚞𝚎 𝙿𝚛𝚘𝚠𝚎𝚛 (@tk_the_kitsune) reported

    @Zengeku @airbagg3d people would absolutely have taken less issue, yes. of course, people would still have taken issue with Ubisoft stealing banner designs and allowing players to destroy shrines. and again, Ubisoft was the one that declared it historically accurate and cited a fraud as evidence.

  • FatWalrusKing
    The Fat Walrus King (@FatWalrusKing) reported

    Sure, but no nerfs to actually broken characters like virt or pirate, and STILL no fix to Khatun’s deflect impale, great job @Ubisoft

  • WalletSumiso
    Rayco Designs 🩸 (@WalletSumiso) reported

    Hey @Ubisoft, I'm new to The Division 2 and I'm getting Delta 03 errors constantly. Just got kicked right at the end of a Heroic mission while trying to farm an exotic for my Technician build. It's really frustrating — can you please look into this? Thanks!

  • BlueberryBirdo
    💙Harpo💙 (@BlueberryBirdo) reported

    That’s honestly probably the main issue with Assassins Creed games, and even other Ubisoft titles with free roam in them. They keep putting way too much in those games that I can never finish them. Valhalla was really fun to play, but 100 hours in I’m still not finished.

  • Uhohhhsis
    Omni (@Uhohhhsis) reported

    @Ubisoft DO NOT BUT UBI PLUS OR PREMIUM. They won’t even acknowledge or look at the support page. Highest upvoted issue and nothing no hotfix the entire weekend. Gross.

  • ten_na_chmurce
    Kołdrian (@ten_na_chmurce) reported

    Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

  • FeyFather
    Swamp Hermit (@FeyFather) reported

    @kulpreetvirdi Yes, I can and do demand exactly that. @Ubisoft has every chance to do right by its fan base and instead delivered this glitched, unfinished slop then didnt support players when they had issues.

  • TurkiTalents
    AbuGhamdi (@TurkiTalents) reported

    @assassinscreed Please fix your faulty launcher, Ubisoft Connect.

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