Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Faulkner, MA 2
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1
Leipzig, Saxony 1
Herne, NRW 1
Saint-Jory, Occitanie 1
Aubière, Auvergne-Rhône-Alpes 1
Lampertswalde, Saxony 1
West Valley City, UT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • BurgerElement J (@BurgerElement) reported

    @Innf107 Recently encountered a national pharmacy with a 12 character limit, and last week I went to reset my Ubisoft password and it's capped at 16. I've never found a consensus as to why. Legacy systems that have issues with long passwords was a common answer though?

  • kmortiganto katedrala mortiganto (@kmortiganto) reported

    @Cardinalfan9633 I'm not sure if you've heard, but it's also a big issue as it pertains to DRM for video games. For many downloadable games nowadays, they need an internet connection to run, and Ubisoft withdrew some of their games THAT PPL PAID FOR on Steam, meaning they can't play it anymore.

  • JavaidUsama Usama Javaid 🇵🇸 (@JavaidUsama) reported

    @Mr_Weeks_OG @snowkaio @shoe0nhead This is more of a Ubisoft problem, Valve has talked about backing up games everyone owns for incase doomsday comes or the servers shut

  • IvanPer66474537 Ivan Perez (@IvanPer66474537) reported

    @Ubisoft fix ur game every ranked I load in it kicks me out and every time I hit some 1 into he head they still don't die ur game is **** the r6 community has been asking to fix ur ****

  • jacobstarkey15 jacob starkey (@jacobstarkey15) reported

    @TheDivisionGame Just admit that you’re giving up on the game because u really don’t care about this game if u cared this much for the game then u wud be fixing it instead of breaking it UBISOFT FIX DIVISION 2

  • Dark4V6Seraph -\/-𝔖𝔢𝔯𝔞𝔭𝔥ᔰᦆ-\/- (@Dark4V6Seraph) reported

    @Lottiekins13 @Ubisoft Ubisoft had a trial for their “Ubisoft+” service and was like…yeah I’ll give it a try then forgot to unsubscribe the day of the next billing cycle and was charged so I contacted support and was ghosted so I tried again…*crickets* and I’ve NEVER had this from support lol! XD>

  • ChadInman Chad Inman (@ChadInman) reported

    @UbisoftSupport please help! 2 problems in division 2 1. I lost 2000 premium credits because of the 16.0 bug that used it instead in game credits. When will they reimburse me? 2. My friend submitted 2 tickets and no progress has been made. Ubisoft Support Ticket: 17161081

  • hanayaharvey4 harvey hanaya (@hanayaharvey4) reported

    @Ubisoft the scariest game i ever played was division 2, its was very scary so many cheaters in dark zones, invisible glitchers, foundry bulwark unkillable in pvp, cheaters can make mantis and nemesis shoot like riffle, they can shoot through wall,and the annoying crash freeze until now😱

  • TeeminZeus Based Marx (@TeeminZeus) reported

    @Ubisoft me angy, fix

  • luka_haliluya26 haliluya luka (@luka_haliluya26) reported

    @Conorcodex @Ubisoft So Sorry about that mate I had similar issue and lost my crypto asset's but CALSEN_CYBER on IG helped me recover my money he is really good in recovering stolen Nfts, stolen crypto asset's and hacked wallets you can hit him up with proof and thank me

  • ShooterMcFly01 William (@ShooterMcFly01) reported

    @Ubisoft Just won 5 out of the 5 games needed for the doctors curse challenges and only 3 out of 5 counted fix ur game please

  • IvanPer66474537 Ivan Perez (@IvanPer66474537) reported

    @Ubisoft Ur game is broke fix it

  • isaacriggs25 Isaac Riggs (@isaacriggs25) reported

    @Ubisoft Dead by Daylight but specifically only when I had it on my laptop NOT MADE for gaming. Lag can be scary.

  • Charles03914637 Charles Meyer (@Charles03914637) reported

    @Ubisoft Fix your game I’m tired of your game crashing and getting banned for it I’ve spent to much money on this game for me to be banned for days at a time because of your game Ive never had a problem before this season and honestly it makes me not want to spend my money with you

  • IsmaelM20263144 Ismael Moreira (@IsmaelM20263144) reported

    @Lucas_RK84 @TheDivisionGame @UbisoftSupport Lukas rk, ask ubisoft if they are going to ban you because you and your friends are using lag suitch

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