Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dieppe, Normandy | 2 |
| Villefranche-sur-Saône, Auvergne-Rhône-Alpes | 1 |
| Ciudad Jardín, MEX | 1 |
| Montréal, QC | 1 |
| Haguenau, ACAL | 1 |
| Val-d'Or, QC | 1 |
| Pointe-à-Pitre, Guadeloupe | 1 |
| Les Abymes, Guadeloupe | 1 |
| Rio de Janeiro, RJ | 1 |
| Bompas, Occitanie | 1 |
| Lanús, BA | 1 |
| Montaigu, Pays de la Loire | 1 |
| Hortolândia, SP | 1 |
| Fairfield, CT | 1 |
| Milan, Lombardy | 1 |
| Teresina, PI | 1 |
| Mejorada del Campo, Madrid | 1 |
| Rennes, Brittany | 1 |
| Champigny-sur-Marne, Île-de-France | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Santa Cruz do Sul, RS | 1 |
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| Paris, Île-de-France | 5 |
| São Paulo, SP | 1 |
| Curitiba, PR | 1 |
| Pontivy, Brittany | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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snottiestermine 🇳🇱 (@snottiestermine) reported@GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server
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Splooto's mangled corpse (@XxGG_sexualxX) reportedRockstar is not immune to ****** smarmy business practices, I've never denied that. But they are not the first, that is what I have an issue with regarding the current discourse. UBISOFT was first and GAMEFREAK/NINTENDO normalized R* is just player 3 in the anti consumer game.
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iampowlly (@iampowlly) reported@Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.
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Jojo Stewart the local Jezebel spirit of Mo (@Jojobeansrock) reported1/ Dear @Ubisoft, You need to fix the legendary ships to where they can be beaten. You literally have players handicapped when you can't use the traveling sails for speed because y'all think it should storm all of the time. Also the camera angles get wonky when you run side.
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The Raven (@RavenMentore) reportedCalling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**
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Dark Protagonist 🎮 (@ShanTofique) reported@GhostRecon Wildlands crashes on lanuching from Ubisoft store after recent update Fix that plz
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TheLastOgreThinkmatist (@ArcOgre007) reported@OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)
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Kira, Bottom Butch Spiegel and Resident of the Jar (@KiraKiraExplode) reportedThere is a way to fix it, pretty easy actually but be warned. I wish @Ubisoft would fix that but they don't want to it seems.
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Nope (@JanVac91) reported@GTAVInewz It's not an issue. Ubisoft created so many massive empty open world that shows how dimension doesn't matter if the world is empty. Also do you want to spend 10 minutes in PLANE to reach the opposite edge of the map?
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Gillian Anderson (@GillA8615) reported@UbisoftSupport I’m still waiting for a response after reporting my Ubisoft account as hacked/compromised on Wednesday. Case: 26412435. Years of purchases, progress & personal data potentially at risk, yet still no response. Poor service for such a serious account security issue.
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Dr. Urby-G (@UrbyG92) reported@MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!
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Jared Brock (@jaredjbrock) reported@RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.
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Jambale_97 (@Jambale_) reported@WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks
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qhnur (@q7hnr) reported@Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?
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doursen (@doursen) reported@Ubisoft fix your servers and give me my rr back please