Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 6 |
| Sitten, VS | 1 |
| Creil, Hauts-de-France | 1 |
| Dieppe, Normandy | 2 |
| Villefranche-sur-Saône, Auvergne-Rhône-Alpes | 1 |
| Ciudad Jardín, MEX | 1 |
| Montréal, QC | 1 |
| Haguenau, ACAL | 1 |
| Val-d'Or, QC | 1 |
| Pointe-à-Pitre, Guadeloupe | 1 |
| Les Abymes, Guadeloupe | 1 |
| Rio de Janeiro, RJ | 1 |
| Bompas, Occitanie | 1 |
| Lanús, BA | 1 |
| Montaigu, Pays de la Loire | 1 |
| Hortolândia, SP | 1 |
| Fairfield, CT | 1 |
| Milan, Lombardy | 1 |
| Teresina, PI | 1 |
| Mejorada del Campo, Madrid | 1 |
| Rennes, Brittany | 1 |
| Champigny-sur-Marne, Île-de-France | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Santa Cruz do Sul, RS | 1 |
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| São Paulo, SP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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الباز (@ALBAZ64) reported@Steam I can't create a Ubisoft Connect account — every attempt fails with "An error occurred while trying to send your request" — so I can't play the Ubisoft games I bought on Steam. Ubisoft has ignored my DM and public post since July 11. Am I eligible for refunds?
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Brandon Foster (@Foster12335) reported@UbisoftSupport I wish for a uk number to contact Ubisoft customer service via phone and speak to higher management. I have been having a tennis match with online customer support and they keep closing my case and keep repeating the same answers when it’s Ubisoft systems failing
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Jambale_97 (@Jambale_) reported@WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks
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Shiny🦋 (@Shiiny77) reportedUbisoft just announce their new game. Rainbow Six Tactics, coming in 2027 But here's the problem that i have with it, and i don't wanna sound like an ******* to the devs cause i know they put a minimum of effort on this. Ubisoft looks like that they are genuinely lost with how to exploit the R6 IP, they are just pouring money making random things hoping that the players will like it 'because its Rainbow Universe". All we want as gamers is the improved engine for Siege not some random mobile like game. I can tell you this will die in a year or even less.
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Kyle Wilson (@KyleDWilson1) reported@kiwitalkz "It would have a devastating impact on the entire industry because investor confidence would completely evaporate. That means investors wouldn't just invest in AAA or AA but indies as well!!!!" Good. Gaming needs to sit down and have a long, hard think. We have companies spending hundreds of millions of dollars on games with the lamest designs and most bog standard gameplay imaginable. Nobody thought during the development of Concord, hey, who are we spending all this money to please? We have Ubisoft making their long awaited Assassin's Creed game in Japan without a Japanese guy as the lead, and oh yeah, it's still a tedious slog to get through. We have live service after live service failure in AAA, not counting the open world messes full of bugs and unfinished bullcrap, and indies are just quirk chungus Undertale knockoff factories made by depressed pronoun people. The rare game that comes out that is actually worth it is often a total shock nobody saw coming. What ******** does that say about an industry that wants to charge me $100 for an empty ******* box? Gaming needs a time out to figure out how it got so completely off base.
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stefani (@xcxtopia) reported@justdancegame fix your servers ubisoft
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iampowlly (@iampowlly) reported@Ubisoft Any fix for lag and texture loading in Black flag Resinked?
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Arman Nouri (@armanguy) reported@LudwigAhgren Every large live service company thinks like this btw not just riot. Blizzard,EA,Ubisoft,Tencent,Nexon If it’s not making billions in micro transactions, the team either gets laid off or moved to other investment opportunities.
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Daniel Camilo (@DanielOlimac) reported@therogue63 lol you and a bunch of other people in the replies seem to be reading from the same script about hating Ubisoft. Which is fine, but has nothing to do with my tweet. The point is people not reacting to the game's name. If Ubisoft being mentioned is the issue, then that only makes my point stronger.
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Tony (@TechGuyTony) reported@4N0NYM0U5_5H311 Except Steam on PC is digital only and it’s the largest PC storefront there is. They even have DRM as it’s up to the publisher of each game. For instance Ubisoft sets all DRM for Ubisoft so you don’t own that game there either. Only PC platform that’s DRM free is GOG and they don’t get a lot of new games because of that. So it seems digital only is only a problem for PlayStation which doesn’t make sense.
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B_Ryce (@BryceCream57) reported@ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.
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Jetsfanfan (@jetsfanfan) reportedThis might be the worst state of gaming I’ve ever seen in my entire life time. The video game market ******* sucks - every game is a cash grab with paywalls, the same 4 orgs make the same game YoY just reskinning it - EA, Ubisoft, Activision, 2K…. Every game feels dry and boring or a copy cat of a game that was successful… when we finally get a game that is like the “next Fortnite” the game (Arc Raiders) takes 2 months off in its prime and then give it the worst live service updates imaginable …. Even the streamers are having hard times picking games that interest people, outside of peanut and co you even have Kai and Speed playing ******* Minecraft a ******* dinosaur… 0 creativity, 0 vision from half of these orgs…. It has everyone begging for GTA6 which yea it’ll be sick and I can’t wait but damn one good game that we all in a way know what to expect at least at its core is not enough to move me to be excited about gaming…. How tf does SONY and Microsoft expect people to buy new consoles when gaming is in the ******* toilet
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Jojo Stewart the local Jezebel spirit of Mo (@Jojobeansrock) reported1/ Dear @Ubisoft, You need to fix the legendary ships to where they can be beaten. You literally have players handicapped when you can't use the traveling sails for speed because y'all think it should storm all of the time. Also the camera angles get wonky when you run side.
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Pieter (@Brehbander) reported@longislandviper @AxolotlAndy Bookmarking this for the inevitable ET 80s reminiscent gaming crash coming. If you think this ecosystem of bloated dev costs and ever increasing bland *** games with huge file sizes focused on ******* consumers as much as possible is sustainable, I've got some Ubisoft stocks to sell to you
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anna_world (@WorldAnnia47936) reported@seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?