Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Pontivy, Bretagne 1
Alta, Finnmark Fylke 1
Lanús, BA 1
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesRh39594157 hitman 00J (@JamesRh39594157) reported

    @assassinscreed Liveservice only or through ubisoft's new subscription service. Smh. I'll pass.

  • Tattooed_Nun Miss Winx (@Tattooed_Nun) reported

    @DiscipleofDooms Is the error mask @Ubisoft way of laughing at the amount of bugs in the game

  • transperth1592 Jesse Bennett (@transperth1592) reported

    @Rainbow6Game Brief: Remove all the hacking in Rainbow 6 Siege. Challenge: Getting Ubisoft to fix the hacking. How many can you find? In games, 9/10 players. In shits given by Ubisoft? -10000000000/0 ******* deplorable that you lot cannot fix the incredible amounts of hacking in this game.

  • SN1P35 Sn!pes McKinley (@SN1P35) reported

    @LumbridgeMeth I think 3 is exempt from this because it had excellent villains (except Hoyt) and clearly no way your character would want to side with them. The trouble with making a great villain is that you also need great(er) protagonists, which is where Ubisoft falls short.

  • ViconiShow Vinny Sarconi (@ViconiShow) reported

    I've ordered an Xbox controller, and hope that works with Ubisoft+ if it doesn't, returning the controller and cancelling the service. I'm not comfortable playing it Keyboard and mouse.

  • Sucellos1984 Sucellos (@Sucellos1984) reported

    @Ubisoft , what problem are you solving by giving players the ability to hide all their stats in a game that clearly has a cheating problem? In fact, at this point you're basically rolling out the red carpet for cheaters.

  • HylianH3ro 🗡🛡Hylian Hero 🏹💣 (@HylianH3ro) reported

    @LAKingsFan48 I like a good many of Ubisoft's games so no problem there.

  • buffalotiger641 Jordan Altobelli (@buffalotiger641) reported

    @PrimoYonic @Ubisoft @GoogleStadia Definitely a possibility. About 6 months ago I contacted the developer for race with Ryan road trip in stadia to fix the view on the players as it was too close and they replied back the team was in Ukraine that made the game or ported it.

  • thepheminist phem (@thepheminist) reported

    @Rainbow6Game @Ubisoft fix RAINBOW SIX SIEGE I got banned yesterday and today because of server hitters.

  • jpetazzo Jérôme Petazzoni (@jpetazzo) reported

    @endocrimes @Ubisoft It wasn't even starting. Like, click "play" in steam and it spins a bit then stops. Running from the CLI obviously doesn't show any error message. Quick search on Reddit showed that Ubisoft pushed an update a few days ago that caused the same symptoms for many folks

  • EmmyAlexanderr Emmy 🇩🇴 (@EmmyAlexanderr) reported

    @IGN Fix the online servers to Wildlands is what they should do. @Ubisoft @UbisoftSupport

  • KrAzZiiHaMzZii Hamza Ahmad (@KrAzZiiHaMzZii) reported

    @UbisoftSupport This really is the worse company when it comes to customer service, been trying to reach for a while, I tried website, tweeting, DMing and also commenting on other people’s posts but still nothing. This is why i will never pay full price for Ubisoft game lol

  • mesutaras283 Musa ARAS (@mesutaras283) reported

    @Ubisoft Of course many problems in the alpha state, stop complaining kids

  • UnbiasedPOV9 UnbiasedReplies69 (@UnbiasedPOV9) reported

    @JohnnyGaming9 I mean I just said a lot of people play live service games, idk why you seem so fixed that the “game industry” moves when half the games that are coming out trying to be Movies or Ubisoft Rpg clones. The ones that evolving the industry with new ideas is the Indies.

  • ElderScrolls8 Elder Scrolls (@ElderScrolls8) reported

    @assassinscreed Looking at the history of AC games, it will be full of bugs, performance issues and broken quests. It will need another year and a half of updates, during this time UBISoft will keep peddling DLC items and store comsmetics to maximize profit. We SEE you Ubisoft.

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