Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hortolândia, SP | 1 |
| Fairfield, CT | 1 |
| Milan, Lombardy | 1 |
| Teresina, PI | 1 |
| Mejorada del Campo, Madrid | 1 |
| Rennes, Brittany | 1 |
| Champigny-sur-Marne, Île-de-France | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Santa Cruz do Sul, RS | 1 |
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| Paris, Île-de-France | 5 |
| São Paulo, SP | 1 |
| Curitiba, PR | 1 |
| Pontivy, Brittany | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Ogíjares, Andalusia | 1 |
| Cergy, Île-de-France | 1 |
| Orléans, Centre | 1 |
| Vigo, Galicia | 1 |
| Cézac, Nouvelle-Aquitaine | 1 |
| Darmstadt, Hesse | 1 |
| Vitrolles, Provence-Alpes-Côte d'Azur | 1 |
| Charleroi, Wallonia | 1 |
| Capivari, SP | 1 |
| Maubeuge, Hauts-de-France | 1 |
| Mexico City, CDMX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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赤ゲキ 🌃🏴☠️⚓️🐙🔱 🎣🚑🐔🌽🐏🧪 👓📝 (@AkaGeki) reported@Roiser0 What is irrelevant: Online or not, physical or not. What is relevant: The fact that Ubisoft and all other companies can and will take away your games because the license expired or they want to shut the server down.
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Certified Mariners Fan (@colin_bader) reported@SIra_92 Classic Ubisoft overcorrection to a non-existent problem because people thought the first game was “too serious and broody”, but at least this one had a coherent message and themes unlike the disaster Legion was
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Assassin's Creed Unlimited (@ACUnlimited378) reportedThe bottom line is - Ubisoft makes those games, I play those games, and I enjoy them for what they are. If all AC franchise was the exact copy - paste of the early games, people would say it was boring and they needed to change it up a bit. That said, do I want the actual assassins and templars to be the centre point of future games? - Definitely. Do I want the MD to come back the way it was in Desmond's era? - Certainly. Ubisoft did such a great job with Mirage and all fans agree on that. But what they also agreed on was the fact that the game was too short. And it highlights the problem that now the fans expect longer games, or rather, games that they can spend longer time on. And how do you all suggest it's gonna happen if we just revert back to basic linear gameplay?
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IV (@iv_sal1) reported@casey_Payne23 @Ubisoft @assassinscreed They wanted to disconnect the games so that you could buy any game without having to play the previous ones to understand the story. It is essential to play AC1 to AC3 in order to fully understand the story but the rest you can just play in any order.
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Visuljko (@Visuljkoo) reported@kindertotem98 Issues the size of the map causes: - 60%+ of the boss roster is recycled - Most dungeons and mines function and look the same - Pacing is horrible - DLC has the same issues Ubisoft design that ruins what would otherwise be a 9/10 game
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Whiitake 🇺🇸⛈️ (@Whiitake) reported@Vex_D1 @Ubisoft Right. This issue has been known for many years and Ubisoft always told everyone to go pound sand. Then they said they would look into it, then they cancelled support of Wildlands and left it unresolved around 2022. Now in 2026 they say they will fix it...
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波名度 (@Hamed__Alrajhi) reported@Ubisoft When i was fighting at the port The crew abandoned the fight and didn’t even helped their captain is that acceptable? Or an update should be done here to fix this @assassinscreed
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Otto (@OttoXXVI) reported@Ubisoft @GhostRecon Yo, can we get a fix for the 20min launch times for the game. On Steam if that helps.
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FinalBoss.io (@FinalBoss_io) reportedYou bought The Crew. Ubisoft kept the kill switch. That’s the whole live-service trust problem in two lines. Publishers spent years training players to accept "ownership" that expires the moment servers stop making business sense. Then they act surprised when people stop believing the next promise. Stop Killing Games matters because preservation isn’t just nostalgia. It’s a line in the sand on whether selling a game means anything after the quarter closes. If a company can take your purchase, flip the OFF switch, and call that normal, you do not own a game. You own temporary access with better box art. "Just trust live service" aged exactly how everyone with a memory said it would.
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GP游戏脉动 🎮 (@TheAnnaji) reported@Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore
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Utkarsh Sai Sidhardh K (@Utkarsh_sai_K) reported@UbisoftSupport @Steam I’ve purchased quite a few games through Steam and have supported many Ubisoft titles over the years. Gaming is something I rarely get time for, and I usually only play when I have a longer period to properly relax. That’s why this situation has been particularly overwhelming and disappointing. I currently can’t access games I’ve paid for, and it has also made me hesitant to purchase any more Ubisoft titles until this issue is resolved. I genuinely hope someone can help me get this sorted.
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AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reportedHey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.
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XANDER ||| VGen Artist+ 🧸👑🐔🌼🌱 (@XANDERcanDRAW) reported@Ubisoft so you're telling me, you'll locking my account because of multiple login attempts? I just booted up the stupid launcher today! and now all of my games on steam are worthless pile of junk? note: it's auto login by the way.
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Shredder - Mass Effect (@Shredder1400) reported@Azreal51265232 @xentinyl As much as I would like to, Ubisoft’s launcher is worse than dog crap. They’ve lost my account twice. I don’t wanna buy their games on PC unless they either fix their launcher or get rid of that requirement…
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AntiMetaDoom (@AntiMetaDoom) reportedI ain’t gone lie, I think it’s super corny for Ubisoft to push Destiny Content creators for the Broken Rain Incursion. Lots of Division agents should have gotten that spotlight. Why should they loose opportunities just because Destiny 2 died. Would have been cool if they atleast let them play on the same squad to get some eyes on them. But wherever, I’m just a guy with a YouTube channel with 600 subscribers.