Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fairfield, CT | 1 |
| Milan, Lombardy | 1 |
| Teresina, PI | 1 |
| Mejorada del Campo, Madrid | 1 |
| Rennes, Brittany | 1 |
| Champigny-sur-Marne, Île-de-France | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Santa Cruz do Sul, RS | 1 |
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| Paris, Île-de-France | 5 |
| São Paulo, SP | 1 |
| Curitiba, PR | 1 |
| Pontivy, Brittany | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Ogíjares, Andalusia | 1 |
| Cergy, Île-de-France | 1 |
| Orléans, Centre | 3 |
| Vigo, Galicia | 1 |
| Cézac, Nouvelle-Aquitaine | 1 |
| Darmstadt, Hesse | 1 |
| Vitrolles, Provence-Alpes-Côte d'Azur | 1 |
| Charleroi, Wallonia | 1 |
| Capivari, SP | 1 |
| Maubeuge, Hauts-de-France | 1 |
| Mexico City, CDMX | 1 |
| Cehegín, Murcia | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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iampowlly (@iampowlly) reported@Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bout it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.
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Nathaniel, the best Lizzer (@Jonathanfrost22) reportedThanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.
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Chaos_1x (@chaos_1x) reported@BnderSad People have said the hate was overblown. That it was making big issues of small things, or it wasnt made for those who dont like it. But shouldn't a creator naturally want to avoid making any issues? Not just ubisoft, but so many keep pretending outcry isnt worth listening to
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GP游戏脉动 🎮 (@TheAnnaji) reported@Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore
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Monkey vs Shark (@kaeshi0) reportedHaha... this is kind of what ubisoft was saying about 3 years ago and look at where ubishit is rn. These billionaire ceos never learn. GTA might be too big to crash but similar companies are in free fall because of shafting the consumer. It's a matter of time. Check on adobe
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Blasius B. (@bagus_blasius) reported@R4ZEL1GHT I have that in the past, and yes it still works fortunately. Just don't buy that on Steam. I don't understand why they have to implement Ubisoft account requirement on this 20+ years old game while not fixing many of its issues still.
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NavyVetRex (@RexNavy) reported@maximumfoxeh @GhostRecon @Ubisoft I understand that the bugs are frustrating, but the update has only been live, for less than a week. So they're going to need some time, to figure out what went wrong, and how to fix it.
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GRAKO 𝕏🇹🇿 (@graysonapril03) reported@Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it
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matteo iaccarino (@matteoiaccarino) reportedHi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.
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Victus Thraex (@VictusThraex) reported@RazorwindVT @Ubisoft Yeah I had issues with a no longer used and deleted email. It took them a week but this was 10 years ago. Hopefully they are faster than that.
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mortis (@harutamoder) reportedlook I'm happy for this person but i can't get refunds for all my ubisoft games cause I can't login to my third party account
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UnkindlySugar11 (@USugar11) reported@kayzo35 @Tickksy @GhostRecon I've waited over 40 minutes three separate times now. If Ubisoft cant get this properly fixed without needing to change bios settings that is a massive issue on their part and ruins trusting sny future purchases from them.
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Pe-Koe Arts (@PeKoe_Arts) reported@alhumaiem @Darkfoxx71 @Ubisoft A lot of people are having the same issue. Hopefully a fix is on the way soon
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Sir Dwulfgr (@Sirnoobwulfgr) reportedThe problem with remaking the older Assassin's creed games is that most of what is there cannot be reused and as we saw with black flag resynced, most of the new stuff ubisoft adds is ***.
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x0Kharnage0x (Alex) (@GeneralKharnage) reported@XBOXSupport Lag switchers on The Division 1 on Xbox make the game basically unplayable. @Ubisoft @UbisoftSupport