Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| Paris, Île-de-France | 7 |
| São Paulo, SP | 1 |
| Curitiba, PR | 1 |
| Pontivy, Brittany | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Ogíjares, Andalusia | 1 |
| Cergy, Île-de-France | 1 |
| Orléans, Centre | 3 |
| Vigo, Galicia | 1 |
| Cézac, Nouvelle-Aquitaine | 1 |
| Darmstadt, Hesse | 1 |
| Vitrolles, Provence-Alpes-Côte d'Azur | 1 |
| Charleroi, Wallonia | 1 |
| Capivari, SP | 1 |
| Maubeuge, Hauts-de-France | 1 |
| Mexico City, CDMX | 1 |
| Cehegín, Murcia | 1 |
| Weimar, Thuringia | 1 |
| Pessac, Nouvelle-Aquitaine | 1 |
| Escalquens, Occitanie | 1 |
| Angerville, Île-de-France | 1 |
| Colombes, Île-de-France | 1 |
| Mantes-la-Jolie, Île-de-France | 1 |
| Mulhouse, ACAL | 1 |
| Brussels, Brussels Capital | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Omar (@Omar15642112) reported@LegacyKillaHD As long as they keep it in online i couldn't care less, the problem is, i feel this **** is hitting singleplayer too like Ubisoft does with armor and pay to fast
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Mike Tolosa (@mike_tolosa) reported@baked__bunny "Don't be mad guys, it's: 1. A price increase, just like any other! 2. A release delay, happens all the time in the industry! 3. Day 1 DLC/Locked content, like your favourite companies such as Ubisoft or EA! These guys will follow through any issue and brush it off like nothing
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VEVOZERO7 (@VEVOZERO7) reportedSo I played the new Division game, The Division Resurgence. I liked it with some issues but I dealt with it, except I can't deal with one: UBISOFT, WHY ******** IS SUPPRESSION NOT A THING? FIX THE GOD DAMN ISSUE. MAKE LMG'S ACTUALLY USEFUL.
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James Owen (@James_Owen10) reported@johnnuwt @mika8276 @Ubisoft Moan moan moan moan moan. Why don’t you set yourself a new challenge?? Did you play it on normal difficulty? There’s multiple difficulty settings, try doing the game without fast travel…. You shudnt need to hunt trophies to have fun that’s your own problem
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Daniel Niemczyk (@niemczyk_daniel) reported@HIDEO_KOJIMA_EN I was just playing a Ubisoft game—there’s a supercharged Ferrari in it. It’s a shame I haven’t checked out your games yet, since I’m not working at the moment, but I have bad news for all players: all the servers are hooked up to aggressive, radioactive police-style video games
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YourFavouritePixel (@YFPixel) reported@TheMaskedoneXD @GameSourceTM the real problem is that they need to make revenue of their games, which they longer can with solo games. Ubisoft should stop their single games aproach and focus on a GameAsAService FREE2PLAY Model (look Genshin and similiar) SET in the MODERN DAY
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Visuljko (@Visuljkoo) reported@kindertotem98 Issues the size of the map causes: - 60%+ of the boss roster is recycled - Most dungeons and mines function and look the same - Pacing is horrible - DLC has the same issues Ubisoft design that ruins what would otherwise be a 9/10 game
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Xero (@XeroCreator) reportedSaw a @discord quest about @assassinscreed #BlackFlagReynced and started playing 15 minutes.... and spent 15 minutes trying to turn off motion blur and chromatic abberation because that is terrible. Could not figure it out... fix it! @Ubisoft
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Kill3RToNE #GTAVI (@killertkr6) reportedAbsolutely Disappointed By The New Update The PlayStation 5 Version It Just 60 Fps Nothing Changes Loading And Textures Are Still The Same . Pc Version Still Has Stuttering Issues Also Video Settings Won’t Save EveryTime I Open The Game I Need ToChange The GraphicsAgain @Ubisoft
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Disco Volante (@DiscoVolante8) reported@Ubisoft Fix your matchmaking on wildlands already, holy ****. Do you not know how bad it is with ghost war?
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NavyVetRex (@RexNavy) reported@maximumfoxeh @GhostRecon @Ubisoft I understand that the bugs are frustrating, but the update has only been live, for less than a week. So they're going to need some time, to figure out what went wrong, and how to fix it.
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Keefy C. (@bvnniecovnts) reported@sixones @RinoTheBouncer That's kind of a false statement in multiple regards. One, Sony STILL sells Vinyls; movies are OFTEN almost always printed on luxury 4K Blu-Rays for fans. There's a HUGE market for CDs; alongside even a pre-existing market for Mixtapes & other forms of "old school media." The idea; it just "magically disappears," cause "times r changin' Cuzzo." is hilariously ust.. wrong. Right; MOST Single Player titles are STILL predominantly loved & collected in physical media form factors; think RPGs, Solo Actions, etc. Around 34-38% of the market FOR Single Player titles IS DRM-Free, or Physical Media. If Call of Duty, or NBA2K stopped releasing physical media; it wouldn't be a problem. But think from the perspective of an RPG fan; or a Music fan. You GO to the concerts; you PAY for the overpriced merch, and vinyl. Imagine if you DID all of that; SOLELY for a link to Spotify lol It's not exactly an Apples-To-Oranges comparison; but you get what I'm saying. MOST RPG/Solo gamers are GENERALLY also financially active in vectors such as; Merchandise, Card Games, Brand Hype, TTRPGs, etc. If your only goal is to sell Call of Duty's and Asassin's Creeds; you can go ask Ubisoft and Activision how that's going... Are the people who buy merchandise a MINORITY? Obviously. But it's IMPORTANT to understand; the industry is chasing Whales. Specifically; Life Service. Most live service; Fortnite, Genshin Impact, Marvel Rivals, Call of Duty, etc; around a minority 1-10% subsidize the ENTIRE 90% beneath them. That's NOT exactly a 100% perfect business model (from my perspective) If the Non-or-less spenders leave; the CAC, and LTV will degrade. And MOST consumers can realistically only have 1-2 Live Services. If you EXCLUDE the Live Service Industry; which GTA online; with RP Servers and other type of servers; fundamentally is. You also have to account for Piracy. Anywhere from 20-60% (If you include Developing or Impoverished Countries) OF THE ENTIRE GLOBE has practiced Piracy AT LEAST in some form. If you scratch off; say 3-5% GUESSTIMATED Profit Margins; a Day one Jailbreak or Fileleak to release the game to the public. You're STILL operating at margins; I don't think are healthy. Digital Consumers (Gen Z, Gen Alpha), view online spaces as their "hang outs," or "Communities." That means they have attachment; so you're COMPETING with other titles. My argument; is as simple as I said. The 30-40% of individuals who BUY physical media, a SIGNIFICANT portion of them; are HUGE spenders when it comes to Merchandise and Brand IP; and often the people who NATURALLY hype up an IP. The LTV of a customer is SIGNIIFICANTLY higher there; than a Fortnite Player, or a dude playing VRChat. And that's just math here. Even if you TOOK the top 1-10% OF a Live Service Game; competing with a die-hard Nerd for your franchise; you just can't beat them.
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Killer_Clown4191 (@KC_4191) reported@Ubisoft @GhostRecon Deploy the drone into the Santa Muerte Library I listened to the WHOLE encounter and it failed. First bug. Please fix it, thankyou
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BIBI (@IridescentSun_) reportedTHE FUMBLE NOT ENDED THERE, I SAW AC ODYSSEY GOT A DISCOUNT SO I BOUGHT. LORD UBISOFT GAME BACK TO BACK, HOLY ****. one had massive flickering issues on my 4050, and the other has ****** *** mobile game UI. For **** Sake.
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Mike DeAngelis (@TheMook19) reported@Ubisoft Yo, the game crash while I was playing and now it just keeps crashing over and over again won't even let me get to the start menu.