Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Zürich, ZH 1
Metz, ACAL 1
Trichūr, KL 1
Samsun, Samsun 1
Pontivy, Bretagne 1
Alta, Finnmark Fylke 1
Lanús, BA 1
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • OneInfurious INFURIOUS ONE (@OneInfurious) reported

    @bedazledclit @IdleSloth84_ Ubisoft is stupid. They're trying to do to Game Pass what TV entertainment channels did to Netflix. Cut Netflix out and directly create your own subscription service. Ubisoft would need to be releasing new games every quarter for a Ubisoft Game Pass option to be worth it.

  • KELLAN1v9 KELLAN (@KELLAN1v9) reported

    @Kyngushi @PlayXDefiant its funny how soft and unconcerned people are to game studios nowadays. brainwashed from all the AAA game studios who release unfinished **** :D not saying xDefiant is like that, but not fixing a progress issue within 2 days is pretty weak for Ubisoft ngl

  • GT_Dragoneez Dragoneez (@GT_Dragoneez) reported

    @the_giglebowski @Ubisoft @Xbox Especially when compared to gamepass. That’s the gold standard for that type of gaming service I think. I thought gamesharing would be mandatory by now but I guess not or at least the standard but I guess not on PC. I’m gonna pass on it 100%. Already own most of the games anyway

  • TagKillRepeat TagKillRepeat (@TagKillRepeat) reported

    Hopefully @Ubisoft will extend the #XDefiant beta based on the fact that quite a few of us have been unable to play the game. Echo errors previously, and now Victor-01 😭 #XDefiantbeta #XboxSeriesX

  • rosserne78 Ross Erne (@rosserne78) reported

    @UbisoftSupport @Ubisoft its day 12 and still no matchmaking connection for ghost war wildlands for all generations of Xbox and Ps consoles no response to previous messages from yous im assuming yous are'nt interested in resolving the issue for people.

  • JoelWad23778776 Joel Wade (@JoelWad23778776) reported

    @UbisoftSupport It keeps telling me my Xbox account is already linked to a Ubisoft account and as far as I know it’s not? How do i fix this?

  • ScarletAngel942 ScarletAngel (@ScarletAngel942) reported

    @carl67510070 @PlayXDefiant This isn’t on Ubisoft. They are ready to fix the game on Xbox but Microsoft hasn’t approved the patch. Complain to Microsoft

  • McMunt_66 McMunt (@McMunt_66) reported

    @soullrelate @EvEViolent @ProRebornYT And Ubisoft’s other live service games have done swimmingly well, haven’t they?

  • Arthur355761235 Arthur 30 (@Arthur355761235) reported

    @UbisoftSupport hi Ubisoft why my Growtopia account get suspended by no reason my account is Konversasi,im playing with my friend to decor our world after done we want to off but i forgot to exit it first and Its closed but after i login back i got suspended perma please unban me

  • McVanderhuge Bobbo Hilbez 💙💛 (@McVanderhuge) reported

    omg @Ubisoft your accounts / login / recovery pages suck.

  • pattyflanny Patrick Flanagan (@pattyflanny) reported

    @Ubisoft @woozwar_ i have mousetrap and i’m controller and so many others have this problem.

  • Rictendoness Ric Brown (@Rictendoness) reported

    @PixelsofMark hey I don’t know if this helps. But I can confirm it seems like an issue due to my account for the echo-02 error. I logged in with a separate Ubisoft account on my PC And the beat of worked instantaneously. I didn’t even need to download an update.

  • Bearlosus DV | Bearlo 🇨🇦 (@Bearlosus) reported

    The day Ubisoft connect remembers my login info is the day i take back everything bad ive said about them

  • NotDareVish DareVish (@NotDareVish) reported

    @PlayXDefiant I saw that the player level is not progressing and the XP towards the the Ubisoft DedSec challenge doesn't count either. I am guessing these are both related to the progression issue, which I hope will be fixed soon :)

  • SGTSkully RG | SGT Skully (@SGTSkully) reported

    Dear @UbisoftSupport, Why am I getting a "Connection Lost" error when trying to log into my account. It says, "A Ubisoft service is currently unavailable. Please try again later." My buddies are playing games, but I can't even get logged in. @PlayXDefiant @Ubisoft #Ubisoft

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