Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 9
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Faulkner, MA 2
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1
Leipzig, Saxony 1
Herne, NRW 1
Saint-Jory, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • samirweel1 samirweel (@samirweel1) reported

    @UbisoftSupport can you fix Odyssey i cant claim my ubisoft rewards

  • GedArreglado ged (@GedArreglado) reported

    @Ubisoft @Rainbow6Game fix ur ****** servers goddamn

  • Bernzyb Bern (@Bernzyb) reported

    @Ubisoft @UbisoftSupport @assassinscreed not only can I not carry more than 12 hunter arrows, I now can't even buy hunter arrows from the shop! Fix your damn game!!!!

  • GnizamaSkater Gnizama Skater (@GnizamaSkater) reported

    @LimitedRunGames @Ubisoft @UniversalPics Im trying to get a PS4 and Switch copy would that be a problem? Does this site have bot problems?

  • TheRealMobbius TheRealMobbius (@TheRealMobbius) reported

    @TimSweeneyEpic Sadly Ubisoft have the worst customer service EVER......

  • cxnnz1 cxnz (@cxnnz1) reported

    @Ubisoft can I ask something? how are you going to fix this with cheaters hacking other people's accounts just for 2 step does not work, if you are not known in commuinty as spoit will you get your account back because I doubt that.

  • JokaR6YT SJM (@JokaR6YT) reported

    @SpoitR6 They said shud of contacted them early steel wave season BRUH moment, later gets login on a different pc by the untrustworthy friends friend gets it banned Ubisoft says go *** ur self. Bruh just check the serial id login location but no they don’t wanna unban my main acc hmm

  • Erik45824291 Erik (@Erik45824291) reported

    @patrickklepek One annoying issue, if you want to play on a service that Ubisoft plus isn’t on, you have to make sure you buy the full more expensive version with all dlc, otherwise the saves can’t be transferred back and forth.

  • BenTom94388261 Ben Tom (@BenTom94388261) reported

    @OGG1993 @UFCxPlayStation Yeah Ubisoft have to work on that maybe a day 1 patch will fix it

  • CoboltDoctor117 Christian Villapando (@CoboltDoctor117) reported

    @LimitedRunGames @Ubisoft @UniversalPics That was problem with the orginal release and that it was digital only and people had to pay the price for it. Glad there's a physical as a failsafe this time :)

  • samuipr sam (@samuipr) reported

    @UbisoftSupport I did (always do b4 contacting support). It didnt work, my PC is fully up to date and have no issues with any other games from different sources. Other Ubisoft games work well also. Sadly refunded already, hope devs can figure it out since It seems more people have same issue.

  • arcxreactor adrian👑 (@arcxreactor) reported

    Ubisoft could have easily produced and shipped Scott Pilgrim but okay....guess I'll order from a company that always seems to have trouble shipping their products and get it in a year.

  • MarkHawk MarkHawk (@MarkHawk) reported

    @patrickklepek There is Ubisoft subscription. Honestly if they tied cross progression on this service with the Division 2 (and even 1) I'd probably subscribe in a heart beat. I could play my same character across different platforms with various friends. It's what I want from a GoS series.

  • chriswag018 Christopher Wagner (@chriswag018) reported

    @Ubisoft @ubisoftstore I spent a bunch of money in Helix credits and I can’t even use them. The store is broken. Idk if this just an AC Valhalla issue but it sucks. There are so many bugs in this game. Disappointed.

  • stephstremp17 Stephanie Stremplewski (@stephstremp17) reported

    @WatchDogsInfo Yes. I play on Xbox One and still have issues. Spoke with 3 Ubisoft agents and unfortunately none of the solutions worked. Will have to wait for another patch

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