Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bridgend, Scotland | 8 |
| Lucé, Centre-Val de Loire | 2 |
| Glasgow, Scotland | 2 |
| Colorado Springs, CO | 2 |
| Saint-Médard-en-Jalles, Nouvelle-Aquitaine | 1 |
| Perth, WA | 1 |
| Uzyn, Kyiv Oblast | 1 |
| San Antonio, TX | 1 |
| Elgin, IL | 1 |
| San Martín de la Vega, Comunidad de Madrid | 1 |
| Reims, ACAL | 1 |
| Lucca, Toscana | 1 |
| Chalon-sur-Saône, Bourgogne-Franche-Comté | 1 |
| Gembloux, Wallonia | 1 |
| Achicourt, Hauts-de-France | 1 |
| Paris, Île-de-France | 1 |
| Cuisery, Bourgogne-Franche-Comté | 1 |
| Schwedt (Oder), Brandenburg | 1 |
| Seaford, England | 1 |
| Oslo, Oslo County | 1 |
| León de los Aldama, GUA | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Franca, SP | 1 |
| Ipswich, England | 1 |
| Braşov, Judeţul Braşov | 1 |
| Pānīpat, HR | 1 |
| Ahome, SIN | 1 |
| Montreuil, Île-de-France | 1 |
| Licata, Sicilia | 1 |
| Mannheim, Baden-Württemberg Region | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Niko
(@koodaR6) reported
Game company solutions to cheating problem: Activison: Kernel level anti-cheat that has a HWID ban so hard that buying a new PC wont get you unbanned Ubisoft: Give phone number pls
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EMGG zombiePwnr
(@zombiePwnr08) reported
@Ubisoft you honestly have some of the worst customer service. I’m sorry to say this. I shouldn’t have to re-verify the same thing to them 5 times. The thing I’m looking for is a code to redeem on YOUR SITE. Not through Xbox. I’m so tired of this that at this point I’m refunding.
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Christian
(@DeluxeChin) reported
@StormNathan_ @AngryJoeShow the problem is EA and Ubisoft are seeing the money being made here and want to get their slice of the pie
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Non-Cents
(@VexlokiVance) reported
@R6Extraction @Ubisoft do better, my setting reset everyday and i actually really like the game but for the game to reset glitch all my stuff after day 2 of launch aint cool
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Stormy178
(@Stormy178) reported
@UbisoftSupport trying to get Watch_Dogs 2 to run on my Linux system through Steam Play/Proton, everything works well up until the game tries to login in to Ubisoft servers, at which point the game just freezes and I have to stop the game via Steam.
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ɐᴉʌᴉlO
(@Oliveeek__) reported
@IPxpy Ubisoft Fix this game
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Phan
(@LareNeves_) reported
@Ubisoft @MursMeaslesMiz your game far cry 6 is having problems. Have you already entered the forums? We are all dissatisfied with the bug that makes the fps freeze at 10! This started happening in the November update! Please fix this. XOXO
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Breaxh (Breach)
(@Breaxh_) reported
@WoefulRhombus05 I can prove that now. Literally got ******* SOUND GLITCH and the game crashed right before I extracted. Wouldn't be a Ubisoft game without a ******* sound glitch
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조이 Czjai
(@RebelSweetHrt) reported
I'm trying to subscribe for @JustDance_UK Unlimited on @Nintendo Switch but it says service unavailable. Help pls @Ubisoft
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Rich
(@RichGTR) reported
@UbisoftSupport Hi, error says something like “unable to complete operation, please try again later”. I’m on Xbox series s. I can log in to Ubisoft connect fine via app or browser but doesn’t work trying through the game.
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YUKIisLife
(@DESTROYxHUNTER) reported
@Ubisoft I'm actually mind blown how something that has taken ages to fix on siege has travelled to extraction. That audio crash glitch that has been happening on siege has begun happening on extraction too. I just lost 2 characters progress because of this.
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Ralphyy
(@RalphyyR6) reported
Seen a lot of people saying "no way I'm giving my number away" "no ranked for me then I guess" I've had my phone number attached to my Uplay for 14 years. I've had my phone number linked to my Steam so I could play CSGO prime queue for years. I've never had a problem...
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xGarbett 🚀
(@xGarbett) reported
@_strangeseed @Swifta5thunder I had an issue with siege on my xbox where I couldn't connect because my account was bugged, had to make a new ubisoft accoutn and link it to xbox
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Owen Leyshon
(@OwenLeyshon) reported
@UbisoftSupport Ubisoft Connect challenges for AC Valhalla are not counting progress when completing the required actions in game however it worked fine last week. This is currently preventing me from completing the Crescent Sun challenge. Any fix please?
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Ben U. Ouvre
(@BenUOuvre) reported
@Ubisoft my AC Valhalla (PS5) had multiple glitches to where I couldn't continue the game. Uninstalled it and now it won't install anymore (CE-100005-6). Any ideas, short of factory resetting the console, how to fix the problem? I've pretty much had it up to HERE with it.
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