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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
Paris, Île-de-France 5
São Paulo, SP 1
Curitiba, PR 1
Pontivy, Brittany 1
Marseille, Provence-Alpes-Côte d'Azur 1
Ogíjares, Andalusia 1
Cergy, Île-de-France 1
Orléans, Centre 3
Vigo, Galicia 1
Cézac, Nouvelle-Aquitaine 1
Darmstadt, Hesse 1
Vitrolles, Provence-Alpes-Côte d'Azur 1
Charleroi, Wallonia 1
Capivari, SP 1
Maubeuge, Hauts-de-France 1
Mexico City, CDMX 1
Cehegín, Murcia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • iampowlly
    iampowlly (@iampowlly) reported

    @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bout it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

  • Jonathanfrost22
    Nathaniel, the best Lizzer (@Jonathanfrost22) reported

    Thanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.

  • chaos_1x
    Chaos_1x (@chaos_1x) reported

    @BnderSad People have said the hate was overblown. That it was making big issues of small things, or it wasnt made for those who dont like it. But shouldn't a creator naturally want to avoid making any issues? Not just ubisoft, but so many keep pretending outcry isnt worth listening to

  • TheAnnaji
    GP游戏脉动 🎮 (@TheAnnaji) reported

    @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

  • kaeshi0
    Monkey vs Shark (@kaeshi0) reported

    Haha... this is kind of what ubisoft was saying about 3 years ago and look at where ubishit is rn. These billionaire ceos never learn. GTA might be too big to crash but similar companies are in free fall because of shafting the consumer. It's a matter of time. Check on adobe

  • bagus_blasius
    Blasius B. (@bagus_blasius) reported

    @R4ZEL1GHT I have that in the past, and yes it still works fortunately. Just don't buy that on Steam. I don't understand why they have to implement Ubisoft account requirement on this 20+ years old game while not fixing many of its issues still.

  • RexNavy
    NavyVetRex (@RexNavy) reported

    @maximumfoxeh @GhostRecon @Ubisoft I understand that the bugs are frustrating, but the update has only been live, for less than a week. So they're going to need some time, to figure out what went wrong, and how to fix it.

  • graysonapril03
    GRAKO 𝕏🇹🇿 (@graysonapril03) reported

    @Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it

  • matteoiaccarino
    matteo iaccarino (@matteoiaccarino) reported

    Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

  • VictusThraex
    Victus Thraex (@VictusThraex) reported

    @RazorwindVT @Ubisoft Yeah I had issues with a no longer used and deleted email. It took them a week but this was 10 years ago. Hopefully they are faster than that.

  • harutamoder
    mortis (@harutamoder) reported

    look I'm happy for this person but i can't get refunds for all my ubisoft games cause I can't login to my third party account

  • USugar11
    UnkindlySugar11 (@USugar11) reported

    @kayzo35 @Tickksy @GhostRecon I've waited over 40 minutes three separate times now. If Ubisoft cant get this properly fixed without needing to change bios settings that is a massive issue on their part and ruins trusting sny future purchases from them.

  • PeKoe_Arts
    Pe-Koe Arts (@PeKoe_Arts) reported

    @alhumaiem @Darkfoxx71 @Ubisoft A lot of people are having the same issue. Hopefully a fix is on the way soon

  • Sirnoobwulfgr
    Sir Dwulfgr (@Sirnoobwulfgr) reported

    The problem with remaking the older Assassin's creed games is that most of what is there cannot be reused and as we saw with black flag resynced, most of the new stuff ubisoft adds is ***.

  • GeneralKharnage
    x0Kharnage0x (Alex) (@GeneralKharnage) reported

    @XBOXSupport Lag switchers on The Division 1 on Xbox make the game basically unplayable. @Ubisoft @UbisoftSupport

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