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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ibbenbüren, NRW 2
Oelde, NRW 1
Buxton, England 1
New Delhi, NCT 3
Sydney, NSW 3
Delhi, NCT 1
Mittweida, Saxony 1
Erstein, ACAL 1
Morrisville, NC 1
Berlin, Berlin 1
Montbéliard, Bourgogne-Franche-Comté 1
Clarkston, MI 1
Marseille, Provence-Alpes-Côte d'Azur 1
Palm Bay, FL 1
La Garenne-Colombes, Île-de-France 1
Vizille, Auvergne-Rhône-Alpes 1
Cape Town, Western Cape 1
Saultain, Hauts-de-France 1
Lyon, Auvergne-Rhône-Alpes 1
Johannesburg, Gauteng 1
Milton Keynes, England 1
Beauvais, Hauts-de-France 1
Hackney, England 1
The Beaches, ON 1
Frankfurt am Main, Hesse 1
Helsinki, Uusimaa 1
Saint-Nazaire, Pays de la Loire 1
Katzweiler, Rheinland-Pfalz 1
Freyming-Merlebach, ACAL 1
Prescott, AZ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • JoMaConRam75
    José M. C. R. (@JoMaConRam75) reported

    @Ubisoft Please, fix AC Valhalla Grime's Grave Key Bug. It's frustrating and please, remove the white outline of texts in documents.

  • Erin_ile
    Oluwatoniloba👴🏾 (@Erin_ile) reported

    Interesting. Some of us pay for our games but we can’t connect with online players. I get a lot of Tarija and Oruro error while trying to connect online on both @Ubisoft Tom Clancy Wildlands and Breakpoint.

  • chakkra691
    chakkra69 (@chakkra691) reported

    @HereComesTheKop @KJP_Plays @CohhCarnage "I know many are bored of that formula, or at least when Ubisoft do it." THIS. People dont seem to have a problem when Sony and Square Enix do it.

  • tstuff_111
    angie the wolf-kissed (@tstuff_111) reported

    @NikTek The story in Ubisoft games is not bad tbh. The problem has been the lack of mocapped cutscenes, which means robotic animations and no emotional delivery nor good acting. Assassin's Creed actually has some pretty brilliant stuff in the lore. Not Shadows, though. Shadows sucks.

  • dquiaios2430
    David Quiaios (@dquiaios2430) reported

    Additionally, I´ve been trying to contact Ubisoft Support regarding this issue, but I keep getting automated responses stating that the ban cant be lifted, that no further investigation will be conducted, and that no additional details can be provided about the reason of the ban.

  • BliteGraystorm
    † Blite Graystorm † (@BliteGraystorm) reported

    @TheCrewGame Hey @Ubisoft I keep getting disconnected from the server when playing some events in custom mode for CupCar/Nascar category. Error is: MISHAP_OUT-OF-GAS_1. Already rebooted both the game, the PS5 and wifi connection but nothing works, is it a bug in the database?

  • MajHavoc70
    Maj Havoc (@MajHavoc70) reported

    @Ubisoft How about we get the service working huh??

  • hateape
    hateape (@hateape) reported

    @terminallyOL Because Ubisoft games just don't have good gameplay anymore whereas this does. If it's actually fun the repetition isn't necessarily an issue. AC just wasn't fun enough.

  • TonyOfHyrule
    AntonioTheGamer (@TonyOfHyrule) reported

    @JezCorden Yes! But it wouldn't be the right choice....I would remove all third-party games and create a service exclusively with first-party Xbox games! No EA, Ubisoft, GTA, Crew, etc., and get a subscription dedicated only to the cloud.

  • Across3Horizons
    Across 3 Horizons (@Across3Horizons) reported

    @8o_pt Agreed 👍 currently they only have a way to sign in using Ubisoft, Apple or Facebook

  • dat_holiestSpud
    Holiest Potato (@dat_holiestSpud) reported

    @WhickTv @hasanthehun The issue is your constant uplay of the things Hamas did to justify your genocide.

  • MajHavoc70
    Maj Havoc (@MajHavoc70) reported

    @Ubisoft How about we get the service working huh??

  • Gorgorothh
    Tugra (@Gorgorothh) reported

    @UbisoftSupport @assassinscreed Hello, my Ubisoft account is LilTugra. For a long time, I have been trying to verify my account to play ranked mode, but I’m facing an issue. I cannot log into my Google account because the 2-step verification code is being sent to an old email address that....

  • VargNo
    Assin no Varg (@VargNo) reported

    @BrightShieldSol @skittybitty_yt The issue with TOTK is that it sells less than BOTW current pace. As someone who likes but not love BOTW, TOTK was such a step back. Not sure why they thought Zelda fans would love Minecraft + Ubisoft Frankstein for some reason.

  • NatJR85037
    NatJR (@NatJR85037) reported

    @ToduBaliBen @TheHiddenOneAC I couldn't give a **** how it was financed in the same way I don't give a **** that Ubisoft now has middle eastern money attached and the problems that poses. Stop with the fake outrage.

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