Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bridgend, Scotland 8
Lucé, Centre-Val de Loire 2
Glasgow, Scotland 2
Colorado Springs, CO 2
Birmingham, England 1
Ibbenbüren, NRW 1
Saint-Médard-en-Jalles, Nouvelle-Aquitaine 1
Perth, WA 1
Uzyn, Kyiv Oblast 1
San Antonio, TX 1
Elgin, IL 1
San Martín de la Vega, Comunidad de Madrid 1
Reims, ACAL 1
Lucca, Toscana 1
Chalon-sur-Saône, Bourgogne-Franche-Comté 1
Gembloux, Wallonia 1
Achicourt, Hauts-de-France 1
Paris, Île-de-France 1
Cuisery, Bourgogne-Franche-Comté 1
Schwedt (Oder), Brandenburg 1
Seaford, England 1
Oslo, Oslo County 1
León de los Aldama, GUA 1
Marseille, Provence-Alpes-Côte d'Azur 1
Franca, SP 1
Ipswich, England 1
Braşov, Judeţul Braşov 1
Pānīpat, HR 1
Ahome, SIN 1
Montreuil, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • m_pixi_fevr_drm Your mom (@m_pixi_fevr_drm) reported

    @Ubisoft @UbisoftSupport are you going to ever fix AC Valhalla? Or just keep churning out hot garbage? I’ve attempted the Dunwic Wolf Challenge numerous times, and the chest weak points are nearly impossible to hit. I even saw one fall with the arrow in her chest. Didn’t count.

  • N3mur1torM Nemu (@N3mur1torM) reported

    @CertifiedL0ver_ @Rainbow6Game Ubisoft doesn't care. They can not even fix a game they are owning the code. Maybe pay few hackers and let them ban those guys. They will be faster...lol

  • Heyitschunke BallChin (@Heyitschunke) reported

    @UbisoftSupport My username at the moment is JorgeDeGuzman_. My legacy ubisoft name was Hey.itschunky I play on PC and my issue has been semi-resolved I found out it's only when I am hosting my party gets put in the wrong server

  • YeetVali Mike The DigiFloof (@YeetVali) reported

    Ok @Ubisoft How long are you gonna keep us from uploading custom avatars? Get to fixing the problem already, I want to update my avatar but I can't, and I'm avoiding playing anything until I can update my profile picture

  • Hyrulr_ Hyrulr (@Hyrulr_) reported

    @Ravencrowxx @Ubisoft Thank you please get other to repost and sign. WE CAN FIX THIS GAME AND TEACH UBISOFT A LESSON!!!

  • Ahmet96844076 Ahmet (@Ahmet96844076) reported

    @Rainbow6Game @UbisoftSupport @Ubisoft please fix ur connection in games.. I'm on playstation 5 and West-Eu when I que a game it says Sa-east and gives me 200 ping when I normally have 9.. please fix ur servers🙏🙏

  • TheJoeContreras Joe Contreras (@TheJoeContreras) reported

    I wonder why none of my DLC doesn’t appear on my @assassinscreed Black Flag or Origins on my PS5, what should I do @UbisoftSupport @Ubisoft how can I fix this? I have the season pass and everything else, but nothing is in my game.

  • cwazyblake blake (@cwazyblake) reported from League City, Texas

    @Ubisoft fix my siege bro wtf

  • Jlgamer181 Jlgamer18 (@Jlgamer181) reported

    @PrizmaR6 @Ubisoft How about Ubisoft can just fix this damn server in the game and get rid of the online players that be using something that is illegal and created outside of the game, that can effect the damn game how about they can just do that instead🙄🙄🙄

  • HaanSoloR6 HaanSolo 🎃🔥 (@HaanSoloR6) reported

    @JUG_SEC @PrizmaR6 @Ubisoft Ik, but that still wouldnt fix the fact game's broken, you'd need a new Ac & game code

  • PastelChumVT Clea | vtuber 🏳️‍⚧️🏳️‍🌈 (@PastelChumVT) reported

    personally i think it's easier to cut a tiny dev team some slack than, say, an activision or ubisoft, esp when their game suddenly gets huge. they made some dumb decisions in a big spotlight, but if they've really learned a lesson, then that's something they CAN fix going forward

  • TheGodlyNoob Noob (@TheGodlyNoob) reported

    Will they ever fix the center dot ? I'd love to be able to disable it ( and it working properly ), but knowing Ubisoft, I guess it's never gonna happen

  • ACGC_TY Michael Tian (@ACGC_TY) reported

    @UbisoftSupport Hi, I am on PC, Ubisoft Connect version. The freezing has become more frequent in Casual and Doktor’s curse event. Weirdly I have a friend using the same laptop model and network but playing steam version. He never seemed to have the freezing issue.

  • MrSmileyCo MrSmileyCo (@MrSmileyCo) reported

    And the cause is the Ubisoft Connect app maxing out my CPU for no reason. It's been a known issue for MONTHS and Ubisoft seems to be doing nothing about it. I love this game, but sometimes it can be so infuriating.

  • ZwilnikSF Aaron Fothergill (@ZwilnikSF) reported

    @GeekDadGamer You still have to sign in with your Xbox live profile. But that works offline. Mostly it’s games that use 3rd party servers such as Ubisoft or EA that are problematic

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