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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dieppe, Normandy 2
Villefranche-sur-Saône, Auvergne-Rhône-Alpes 1
Ciudad Jardín, MEX 1
Montréal, QC 1
Haguenau, ACAL 1
Val-d'Or, QC 1
Pointe-à-Pitre, Guadeloupe 1
Les Abymes, Guadeloupe 1
Rio de Janeiro, RJ 1
Bompas, Occitanie 1
Lanús, BA 1
Montaigu, Pays de la Loire 1
Hortolândia, SP 1
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
Paris, Île-de-France 5
São Paulo, SP 1
Curitiba, PR 1
Pontivy, Brittany 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • zanekaneonair
    ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported

    @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

  • JohnMar39804972
    Jacob Marsh (@JohnMar39804972) reported

    @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

  • RavenMentore
    The Raven (@RavenMentore) reported

    There is a deeper contradiction worth discussing when public influencers or social-media personalities repeatedly accuse parts of a fandom of “gatekeeping,” while simultaneously dismissing, belittling, or refusing to engage with criticism from those same communities — particularly when those creators have ongoing partnerships, sponsorships, promotional relationships, or other professional ties with Ubisoft. To be clear: genuine gatekeeping absolutely exists. Telling people that they cannot enjoy Assassin’s Creed because they discovered the series through a newer game, prefer RPG mechanics, like a particular character, or have different interpretations of the franchise is unnecessary and toxic. But the word “gatekeeping” can also become so broadly applied that it stops being a meaningful criticism and instead becomes a way of dismissing disagreement. There is a fundamental difference between gatekeeping someone from participating in a community and criticising the direction of a franchise you have been invested in for years. A fan saying, “I don't like where the series is going and here's why” isn't automatically gatekeeping. A fan saying, “I prefer the older games because of their emphasis on social stealth, investigation, parkour, smaller-scale environments, philosophical storytelling and the Assassin–Templar conflict” isn't automatically gatekeeping. And a fan questioning Ubisoft's creative decisions, monetisation, design philosophy, writing or treatment of established characters isn't automatically gatekeeping either. Those are opinions. And opinions don't become illegitimate simply because they come from people who disagree with the current direction of the franchise. The bigger issue is what happens when an influencer positions themselves as a representative of “the community” while only acknowledging the portion of that community that agrees with them. A fandom isn't a single ideological bloc. Assassin's Creed has existed for nearly two decades. It contains people who started with AC1, people who started with Ezio, people who came in through Black Flag, Unity, Origins, Odyssey, Valhalla, Mirage, or other entries. Some prefer linear games. Others prefer RPGs. Some care primarily about the historical settings. Others care about the Isu mythology. Some care about stealth. Others care about combat. Some want the franchise to return to its older structure. Others want it to continue evolving. None of those groups automatically has exclusive ownership of the franchise. But that also means no individual influencer gets to decide that one particular perspective represents “the fans” while every opposing perspective is dismissed as “gatekeeping,” “toxic fandom,” “nostalgia,” or some other convenient label. And this is where the contradiction becomes particularly important when professional relationships with Ubisoft are involved. Having a partnership with Ubisoft doesn't automatically invalidate someone's opinion. That's not the argument. The reasonable question is whether someone can maintain genuine independence while simultaneously presenting themselves as a voice for a wider community. If your professional position, access, sponsorships, promotional opportunities or relationships with a publisher create incentives to maintain a particular narrative, then you should be especially careful about presenting your personal interpretation as though it represents everyone. You can absolutely be a fan and work with a company. But being a fan, being an influencer, and being a representative of an entire community are three different things. If you repeatedly tell other fans that they're “gatekeeping” because they don't share your interpretation, while refusing to acknowledge legitimate criticism from them, you're no longer really representing the community as a whole. You're representing yourself. And there's nothing inherently wrong with that.

  • Ubicypher
    ANIMUS_X (@Ubicypher) reported

    @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

  • KevinGame2013
    thed.vawaifu (@KevinGame2013) reported

    @SamSpade2501 @SuperSisi And soon koei techmo will end up as Ubisoft and continue making bad decisions and release flop after flop but at least they don't release in a buggy broken and unfinished state like ubisoft and EA

  • Midnight_503
    Tayker (@Midnight_503) reported

    @astewart42 @Pirat_Nation 99% of ubisoft games. Soulslikers like me don’t have that problem

  • OneManArmySOLD
    SkinnyFox (@OneManArmySOLD) reported

    @TheDivisionGame If you won’t fix the games problem, just give me back my money and I’ll delete your game. Simple. It’s annoying that I would make sure I never buy UBISOFT GAMES ANYMORE. The next one, I would HACK AND PUT IT OUT THERE FOR FREE. Ur devs won’t win this war you have started.

  • UrbyG92
    Dr. Urby-G (@UrbyG92) reported

    @MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!

  • senku_harlock
    Reizor ムナイム (@senku_harlock) reported

    @Based_Titus The problem is not the DEI points, they shouldn't go the Ubisoft route and try to counter attack people who criticize their games, it's just toxic

  • Nick_Vilims
    Nick Vilims (@Nick_Vilims) reported

    @UbisoftSupport hello Ubisoft I am trying to reach out because my account got falsely ban. I was able to play last night and then the next day my account was ban. I have never once cheated on this game nor in any other game for that matter. My username is Timmy.3 please fix this!

  • JohnMar39804972
    Jacob Marsh (@JohnMar39804972) reported

    @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

  • YizusOh
    Yizus 🇻🇪 (@YizusOh) reported

    @Ubisoft Yeah, so when are they going to fix the accessory bug in Wildlands where equipping a helmet switches it to night-vision goggles?

  • itsTHR1LL
    Jessica (@itsTHR1LL) reported

    TONIGHTS UBISOFT OPTIMIZATION RANKED STATS: 5 RANDOM 100+ FPS FRAME DROPS 🔥 1 RANDOM CRASH 🥶 2 TIMES WHERE FRAMES DIDNT BOUNCE BACK TO OVER 120 AFTER A DROP 📈

  • DisabledBrandon
    DisabledBrandon (@DisabledBrandon) reported

    @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

  • TimoTweetss
    Timo (@TimoTweetss) reported

    assassin’s creed was once (up till 2018) a serious historical franchise about the war between assassin’s and Templars with sci-fi elements… starting with odyssey, Ubisoft thought adding literally whatever ******** and justifying it as an animus glitch or dream sequence would be okay, and it isn’t. **** sales numbers, im talking from the pov of the franchise in terms of authenticity and integrity, its lost that serious tone that made it special to begin with…

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