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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 3
Sydney, NSW 3
Delhi, NCT 1
Mittweida, Saxony 1
Erstein, ACAL 1
Morrisville, NC 1
Berlin, Berlin 1
Montbéliard, Bourgogne-Franche-Comté 1
Clarkston, MI 1
Marseille, Provence-Alpes-Côte d'Azur 1
Palm Bay, FL 1
La Garenne-Colombes, Île-de-France 1
Vizille, Auvergne-Rhône-Alpes 1
Cape Town, Western Cape 1
Saultain, Hauts-de-France 1
Lyon, Auvergne-Rhône-Alpes 1
Johannesburg, Gauteng 1
Milton Keynes, England 1
Beauvais, Hauts-de-France 1
Hackney, England 1
The Beaches, ON 1
Frankfurt am Main, Hesse 1
Helsinki, Uusimaa 1
Saint-Nazaire, Pays de la Loire 1
Katzweiler, Rheinland-Pfalz 1
Freyming-Merlebach, ACAL 1
Prescott, AZ 1
Rio de Janeiro, RJ 1
Northampton, England 1
Dreux, Centre 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • Noirx360
    noir (@Noirx360) reported

    @KoreaXboxnews PC Game Pass/Xbox PC doesn’t support achievements for Ubisoft games. We need a fix on that issue @jronald

  • Rooster832
    Rooster83 (@Rooster832) reported

    @bxn45I @king_249 @hard8_times I had more issues on my PS5 pro with Star wars outlaws because it kept crashing. I think it had something to do with the Ubisoft servers.

  • BikiniBodhi
    BikiniBodhi 🇸🇪❤️🇺🇦 (@BikiniBodhi) reported

    @MySylvii Ubisoft are actively loosing money themselves on the marketplace not being activated, if they werent serious about it being a cybersecurity issue they would've opened it a long time ago so they can make more money.

  • mvpslenny
    🏳️‍🌈 Lenny (@mvpslenny) reported

    @TitaniumRolo How can there be an Alpha Pack error EVREY SINGLE TIME I open one? Is the monkey throwing dice in the ubisoft server on holiday?

  • Across3Horizons
    Across 3 Horizons (@Across3Horizons) reported

    @8o_pt Agreed 👍 currently they only have a way to sign in using Ubisoft, Apple or Facebook

  • KingWillie_PT
    KingWillie_PT🇵🇸🇵🇸 (@KingWillie_PT) reported

    @divisiongameHQ I'm not!! Game keeps crashing minutes after login in. I asked for help to Ubisoft-Mobile support but they sent me instructions for an Apple device while my problem is on a Samsung Galaxy Tab S9 FE.

  • NotImportantUs1
    NotImportantUser (@NotImportantUs1) reported

    I feel like every time this comes up, nobody brings up the obvious: This was a single-player game. It was sold as a single-player game. But, in order to play BY MYSELF, I had to connect to Ubisoft, to then DISCONNECT, and as it can't connect FIRST, the disk is a drink coaster.

  • D_omz01
    dxmz. (@D_omz01) reported

    Also theres a error where it says “Ubisoft Connect has detected an unrecoverable error and must shut down”

  • MajHavoc70
    Maj Havoc (@MajHavoc70) reported

    @Ubisoft How about we get the service working huh??

  • AnujPassi14
    Anuj Passi (@AnujPassi14) reported

    @Rainbow6Mobile @PORTAL_R6M Hey I am trying to log in from yesterday my ubisoft account in the game but it is not logging in and always says we can't get your login request and today today when I go to the website to login their it it's you have been blocked. Please help.

  • X64611488X
    DanX (@X64611488X) reported

    Hi @Ubisoft @UbisoftSupport @UbisoftLatam! My case #25821051 has been 'In Progress' for a few days. I’m really excited to play AC Odyssey but I'm still running into Error Sigma 4 in the Mexico store. Could you please help me check if there's any update? Thanks! 🇲🇽

  • brocken2464
    Brocken (@brocken2464) reported

    @TheDivisionGame What's the status of the daily and weekly tasks that can't be completed through Ubisoft? It's not a problem for players using Steam. It's been like this since Thursday, but there's no mention of anyone working on it.

  • AceAdz_
    AceAdxm (@AceAdz_) reported

    Patch notes for today's #mw2019 update by me - social icons update - ubisoft stuff added - NO WARZONE 1 SERVERS ARE NOT BACK - removed gamebattles - version is now 8.68 - minor anti cheat update (e.g some mron **** not working )

  • OWarren49999
    Orion Warren (@OWarren49999) reported

    @BraidzMCau @HARDHEAD7WD @BrokenGamezHDR_ I ******* hate modern Ubisoft games. They're **** and the problem isn't the tutorials or the hand holding, it's that it's just brain rotting, "climb tower and do the same 3 things around it" for 60 hours. That's why they're so bad now.

  • swiss973
    all_I_know_is_brrrr (@swiss973) reported

    @Ubisoft loving the game but the controller aim settings need to be looked at there not working properly

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