Ubisoft Connect Outage Map
The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Haguenau, ACAL | 1 |
| Val-d'Or, QC | 1 |
| Pointe-à-Pitre, Guadeloupe | 1 |
| Les Abymes, Guadeloupe | 1 |
| Rio de Janeiro, RJ | 1 |
| Bompas, Occitanie | 1 |
| Lanús, BA | 1 |
| Montaigu, Pays de la Loire | 1 |
| Hortolândia, SP | 1 |
| Fairfield, CT | 1 |
| Milan, Lombardy | 1 |
| Teresina, PI | 1 |
| Mejorada del Campo, Madrid | 1 |
| Rennes, Brittany | 1 |
| Champigny-sur-Marne, Île-de-France | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Santa Cruz do Sul, RS | 1 |
| São Gonçalo, RJ | 1 |
| Isola Maggiore, Umbria | 1 |
| Lomé, Maritime | 1 |
| Aïn Kercha, Oum el Bouaghi | 1 |
| Tizayuca, HID | 1 |
| Paris, Île-de-France | 5 |
| São Paulo, SP | 1 |
| Curitiba, PR | 1 |
| Pontivy, Brittany | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Ogíjares, Andalusia | 1 |
| Cergy, Île-de-France | 1 |
| Orléans, Centre | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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The Raven (@RavenMentore) reportedCalling long-time Assassin’s Creed fans “gatekeepers” because they want Assassin’s Creed to retain the identity that made them fans in the first place completely misses the point. A franchise evolving is not the same thing as a franchise being able to become *anything* simply because the Assassin’s Creed logo is on the box. Fans asking for social stealth, parkour, grounded historical storytelling, Assassins vs Templars, meaningful modern-day lore and the design philosophy that defined the classic games aren't trying to stop other people having fun. They're asking Ubisoft not to abandon the qualities that made Assassin’s Creed distinctive. And dismissing criticism as a “hate crusade” or “Twitter engagement farming” isn't an argument. People are allowed to dislike the direction of a franchise they have supported for years. There is also an obvious difference between mythology existing within Assassin’s Creed lore through the Isu and turning mythology into an excuse for increasingly fantastical RPG content. The older games managed science fiction, historical fiction and mystery without forgetting what kind of series they were. Want the RPG games? Fine. Enjoy them. Want mythology? Fine. But stop pretending that people asking **Assassin’s Creed to actually feel like Assassin’s Creed** are somehow the problem. Criticism isn't gatekeeping.
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𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported@kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭
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y (@yigitaky590) reported@UbisoftSupport After this connection problem, my account was hacked and I can no longer access it. Please help, it's been days! @UbisoftSupport @Ubisoft
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Zephryss⛩️ (@TheRealZephryss) reportedAssassin’s Creed needs the right balance for every type of AC game. Both classic AC and RPG AC games are important for the future of the franchise as there is now a huge fanbase on both sides. But there hasn’t been a pure new Assassins vs. Templars game in the last 10 years since 2016. Mirage was actually good and had that classic Assassin’s Creed feeling but it was too short. Black Flag Resynced is a remake, not a new original game. In the last 10 years we’ve had 4 big RPG games, 1 remake and 1 short classic AC game. This is the imbalance I’m talking about. Now if Ubisoft makes only classic AC games for the next 10 years, I’ll be angry too. The same issue applies here. I also agree that Origins was the perfect RPG game with a good story. But starting with Odyssey, things changed a lot, with bad writing, bad cutscenes, bad stories, bad dialogue, and bad quests becoming a recurring problem. Ubisoft got used to it and didn't care about it as the sales numbers are good. But it became a big problem at a later stage. That's why we’re still getting complaints about the writing and cutscenes. Ubisoft has forgotten the origins of the franchise and changed its direction from one path to another for money and sales numbers. Yes changes are needed and evolution is important but you can’t completely forget the core Assassin’s Creed pillars. If we had gotten 3 big AC RPG games and 3 new classic AC games in the last 10 years, there probably wouldn’t be this level of division and controversy. I’m not gatekeeping anything. I’ve supported both AC RPG fans and classic AC fans from day one on this platform. I started making content with AC Shadows and I have more than 500 hours of playtime in it. I also have over 1000 hours in Odyssey and Valhalla, which is more than my combined playtime from AC1 to Syndicate. Everyone knows I’ve made more content about the AC RPG games than the classic games. But I’m an AC creator. I just want the best for this franchise and I want to see both sides of the fanbase happy and together because of Ubisoft’s future decisions. At the end of the day, it’s all about the fans, what they want to play, and what they enjoy. No one can stop you from enjoying a game. If I’ve unknowingly hurt anyone’s feelings with my previous posts, I’m sorry.
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Kai Cabero (@kai_cabero) reported65-70% of every founder, BD lead, and sales director I speak to says the same thing "We hired an agency. Spent months explaining our product. They nodded, took notes, and came back with leads who still didn't understand what we do." And in deep tech, AI, robotics, and SaaS this problem is terminal Because your buyers are technical Your product is complex And most salespeople can't speak the language well enough to get a $50M infrastructure company to take a meeting seriously So I built a process that removes that barrier completely I call it Strategy Map Selling Traditional sales: unclear expectations, 5 calls, endless back and forth, implementation feels slow, you're seen as a salesman Strategy Map Selling: prospects see clear deliverables upfront, two steps only - triage and onboarding, implementation feels immediate, you're positioned as a problem solver That's it No 12-step sequence No 6-month nurture campaign No hoping the prospect remembers who you are after call number 4 Triage confirms fit Strategy map shows the path Onboarding starts the clock Enterprise sales cycles that used to take 3-12 months compress to weeks Not because of a clever script but because clarity and structure move faster than persuasion every single time I've had conversations with C-suites at Fox, Samsung, Ubisoft, Avalanche & Lenovo None of those conversations happened because someone was a great salesman They happened because the infrastructure was right, the message resonated, and the process removed all the friction between interest and signed contract That's the whole game Comment the word "Strategy" and i'll send over a video showing how this system works
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XANDER ||| VGen Artist+ 🧸👑🐔🌼🌱 (@XANDERcanDRAW) reported@Ubisoft so you're telling me, you'll locking my account because of multiple login attempts? I just booted up the stupid launcher today! and now all of my games on steam are worthless pile of junk? note: it's auto login by the way.
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DonnieBoiTV (@DonnieBoiTV) reported@Ubisoft Why is it so hard for you retards to just make a game that works. So many ******* issues and work arounds just to get this game working and to join my friends.
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The Raven (@RavenMentore) reported@Sainte_XIII I actually think there's a lot here I agree with, particularly the point that some of the problems people associate with modern AC didn't suddenly appear with Origins. The older games absolutely had contradictions between the **fantasy of being an Assassin** and what the gameplay allowed. Ezio could dress incredibly conspicuously, walk around covered in weapons and eventually slaughter groups of guards with very little difficulty. Brotherhood's counter-kill chains especially pushed combat toward a power fantasy rather than making open combat something an Assassin genuinely wanted to avoid. Where I'd differ slightly is that I don't think Assassin's Creed necessarily needs to become a conventional hardcore stealth game like Styx. AC1's original idea of stealth was actually quite distinctive because it wasn't primarily about hiding in darkness — it was about **hiding in plain sight**. Social blending, scholars, crowds, benches, rooftops, manipulating suspicion, gathering information and choosing the right moment to strike were what separated AC from other stealth games. I'd rather Ubisoft take that philosophy much further. And that's partly why I don't want a simple return to the “golden age” either. Those games had flaws worth fixing. Imagine an AC where clothing affects detection, conspicuous weapons attract attention, social stealth is systemic rather than contextual, guards remember suspicious behaviour, combat against large groups is genuinely dangerous, and escaping after an assassination matters as much as reaching the target. Then following the Creed wouldn't merely be something characters discuss in cutscenes — **the mechanics would encourage you to behave like an Assassin.** So I think you're right that the seeds were there early. Where I'm more optimistic is that I don't see those flaws as proof the original concept failed. I see them as ideas Assassin's Creed **never fully developed to their potential.**
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IsItImportant? (@FoxHoundUnitMGS) reported@Thirteenthsteps there's only one small problem, first of all, take2 is not the first with such price tag, second thing, GTA 6 will absolutely worth it, since it's rockstar we are talking, not EA or Ubisoft.
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AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reportedHey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.
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Cyber1000 沙威刃 (@Cyberpt1000) reported@TimoTweetss From current ubisoft i want them to stay ******** away from my favorite game franchise ever, i dont want an rpg open world live service splinter cell thanks
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urlocalxeno (@urlocalxeno) reported@JimSplib @Ubisoft ye how to fix this ****
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Primm_Slim (@Primm_Slim6969) reported@SpIinterCaI I'm there's always usually some sort of sale or discount anyway, wouldn't say that's an issue and again these prices are still on Ubisoft, they set them, that's not Sony's fault. It's the exact same situation when buying a game on steam
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Dractheimpaler (@HarryJohnSmth) reported@Willydawildcat @JAYGAMING029 And could they need and should be all guns sound the same. Breakpoint had the same problem and they added better sound to ask M4 and acr. They should have done the same to Wildlands but ubisoft does not care enough
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Just An Animal (@JustAnAnimal47) reported@UbisoftSupport @ubimassive @Ubisoft Broken Rain = Broken GARBAGE