Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Trichūr, KL 1
Samsun, Samsun 1
Pontivy, Bretagne 1
Alta, Finnmark Fylke 1
Lanús, BA 1
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • baggieal Alex (@baggieal) reported

    Oh man. FINALLY finished Far Cry 6. Definitely up there quality wise with some of the others, that final mission was “chefs kiss”. Just a shame it follows the Ubisoft problem of too much stuff to do. Should never have been a 40-50 hour game to get that done.

  • sichandle Lee (@sichandle) reported

    I’ve read some reviews regarding the launch of AC Valhalla on @Steam, no steam achievements & the requirement to run Uplay is not acceptable. Fix it. @Ubisoft @UbisoftSupport

  • PwyhShine shine pwyh (@PwyhShine) reported

    @flynn_mccracken @Rainbow6Game I’m sorry but are you ok? See my previous comment with sc from Ubisoft website, time and date showing unplanned issues on all platforms, yes I checked before that’s how I know it is Ubisoft’s servers, Jesus can you read?

  • BrettIts ItsBrett (@BrettIts) reported

    Is it just me or is ubisoft so ****? I can't recover my accounts which have 2FA connected but i cant also get my other account because if i want to use the password reset link I NEED TO LOGIN! @Ubisoft @UbisoftSupport

  • WeNeedTheCreed Assassin’s Creed Needs To Return (@WeNeedTheCreed) reported

    Valhalla’s problem is that its story and gameplay suck. It has no redeeming qualities. Same with Origins and presumably Ubisoft future projects.

  • 2neatjn shitter (@2neatjn) reported

    @UbisoftSupport Ive been having problems with my ubisoft account after crossplay. many alpha packs and are the packs are appearing in my even tho formsome@of them@im gettting in news feed that they were available since december 6th sent a ticket but still havent got responded for a week jow

  • MADLOOFMG1 MADLOO87/LEWIS (@MADLOOFMG1) reported

    @KyllienTS @XboxGamerD @XcloudTimdog Ubisoft plus is a paid service pal... Ubisoft games might be on ps but its not ubisoft plus subscription service... They ain't giving up £15 a month they want you to pay seperate... This im sure was already explained with regards to Xbox to it will be seperate

  • ALEXTUR70607951 ALEX TURNER (@ALEXTUR70607951) reported

    @SalehDaghistan1 @UbisoftSupport I’ve had the same issue and Ubisoft still hasn’t acknowledged me contacting 6 times

  • Vendsalegt Vendsale GT (@Vendsalegt) reported

    @TheTwoWorld @growtopiagame Yes I'm agreed with you too. It's like not fair to old players who get Growtokens with buying or doing quest to get Growtokens. And now it's free. Hope @Ubisoft fix that

  • TabletaSegura Tableta Segura (@TabletaSegura) reported

    @Ubisoft I can't access my Ubisoft account, and after many failed attempts to solve the issue with costumer service, I would like to warn other Ubisoft costumers not to buy their games. I will certainly never buy them again.

  • vitruvianmemory Oliver (@vitruvianmemory) reported

    @KudosOnYT If the intention is to help you warm up then allowing players outside the map seems completely uesless. Once it’s released it could turn into something else entirely, similar to impact nades, which I doubt Ubisoft originally intended to bring about issues. Expand on flow?

  • cdl0303 LPP_CDL0303 (@cdl0303) reported

    Day four of @'ing @Rainbow6Game and @Ubisoft to fix the reputation because there no reason I'm dishonorable when I only get bots on my team and have to carry Them and the people on the other are the most sweaty losses there is

  • HobbsBuck458 HobbsBuck458 (@HobbsBuck458) reported

    @TabletaSegura @Ubisoft Hit up Allenfixx on instagram instead of wasting your time here support won’t help I’ve had this issue before he helped me out

  • MitchPreacher MitchThePreacher (@MitchPreacher) reported

    @AgentBoolen @Wario64 Grass rendering issues on both Steam and Steam Deck, poor power optimization on Steam Deck specifically and, not surprisingly, a ton of Ubisoft Connect launcher issues.

  • MitchPreacher MitchThePreacher (@MitchPreacher) reported

    @AgentBoolen @Wario64 Grass rendering issues, cut scene desync, poor battery optimization on Steam Deck and not surprisingly a myriad Ubisoft Connect launcher issues.

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