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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ciudad Jardín, MEX 1
Montréal, QC 1
Haguenau, ACAL 1
Val-d'Or, QC 1
Pointe-à-Pitre, Guadeloupe 1
Les Abymes, Guadeloupe 1
Rio de Janeiro, RJ 1
Bompas, Occitanie 1
Lanús, BA 1
Montaigu, Pays de la Loire 1
Hortolândia, SP 1
Fairfield, CT 1
Milan, Lombardy 1
Teresina, PI 1
Mejorada del Campo, Madrid 1
Rennes, Brittany 1
Champigny-sur-Marne, Île-de-France 1
Villeurbanne, Auvergne-Rhône-Alpes 1
Santa Cruz do Sul, RS 1
São Gonçalo, RJ 1
Isola Maggiore, Umbria 1
Lomé, Maritime 1
Aïn Kercha, Oum el Bouaghi 1
Tizayuca, HID 1
Paris, Île-de-France 5
São Paulo, SP 1
Curitiba, PR 1
Pontivy, Brittany 1
Marseille, Provence-Alpes-Côte d'Azur 1
Ogíjares, Andalusia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • Ubicypher
    ANIMUS_X (@Ubicypher) reported

    @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

  • killertkr6
    Kill3RToNE #GTAVI (@killertkr6) reported

    @JAYGAMING029 Anyone has an issue with graphics settings won’t save on Ubisoft games?

  • Jonathan2134
    Jonathan.G (@Jonathan2134) reported

    I know why people make fuss about game licensing and ownership. This sounds like a broken record Ubisoft release the Crew and The Crew costed money than Ubisoft Removed the Crew from digital stores including your account. Ubisoft say well you never owned the Crew.

  • FalseProphet989
    Ryan 'Bloody' Geer (@FalseProphet989) reported

    @WajSid This was always my problem with Motorfest. A game that preaches about car culture yet restricts every aspect of it and don't get me started on the multiplayer because it's either use the one meta car or lose the race. Then again Ubisoft has never been great at balancing in games.

  • iampowlly
    iampowlly (@iampowlly) reported

    Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

  • LordDoujinshi
    Doujii (@LordDoujinshi) reported

    @KratosTwin Im on the "**** sony wave" but like...i hate ubisoft and still deal with their sign-ins. Tokon runs well on my end too so im not hating the game, however i do hope they fix performance for my fellow PC players bc they're missing out

  • asturides
    Asturides (@asturides) reported

    @KratosTwin Most people hate having extra launchers on Steam. Specially the Uplay and rockstar ones. PSN login sucks cause you have to manually log in each time and can't do it without the mouse, also lots of people get left out cause their countries doesn't have PSN "coverage"

  • GameReviewGuy
    GAME REVIEW GUY 💿 (@GameReviewGuy) reported

    @MADkurious @rockstationonx I think the problem is this is just the start. Can you imagine Ubisoft saying you have to get Apple TV to see Assassin's Creed Hexe trailer first. Or Call of Duty partners with Hulu for theirs. It's just an extra hurdle for people to have to pay in order to essentially witness a commercial first.

  • Miyota9015
    brwsk (@Miyota9015) reported

    @UbisoftSupport @Rainbow6Game I am actively trying to hand you $100 and your store won't take it. Three days, seven replies, zero progress. Here's the actual timeline: Aug 16: Opened a ticket about the 7200 R6C Premier Pack in #R6Siege (buying it for the Rengoku event). Clicking the tile opens the Ubisoft side panel, it flashes, then Steam dumps me on the store homepage. Checkout never loads. Sent 3 screenshots with the first message. Region: Iraq. Reply 1: Link to the "issues after you attempt a payment" help article. Followed it. No change. Also pointed out I'm not reaching payment at all, so a payment-failure article doesn't apply. Reply 2: Wait a full 24 hours, might be a blocked payment method. Waited. Tried again. Same behaviour. Told them again that every OTHER currency pack checks out perfectly fine — it's only this one SKU. Reply 3: Send a video with your username visible. The clip is 71MB. The ticket attachment limit is 10MB. Me: Shared a Proton Drive link. Declined: can't open external links for security reasons, zip it instead. Zipping video doesn't compress meaningfully. Asked if I could email it, or post it here on X for you to view. Reply 4: "It would be best to attach the video file in .mp4 format" + the same upload instructions again. Me: Explained a third time that the file physically does not fit. Reply 5: The same message pasted back, near word for word, with the same upload steps. I'm wondering at this point whether I'm talking to a real human or an AI. So: the tile is still displayed in-game, every other pack purchases normally, and this one SKU silently bounces to the Steam homepage. That reads like an expired/delisted product still rendering on the front end, something you can confirm in about thirty seconds on your side without any video from me. Can a human please just check whether this SKU is live for my region? Ubisoft account: blue_chidori Case: 26536116

  • Rufter91
    Indignation (@Rufter91) reported

    @UbisoftSupport Hello, my ubisoft connect account has just been suspended because of, apparently, too many failed login attempts, even though I didnt attempt to login. Now I am unable to play a game that I own on steam. Any way you can help me please?

  • InitiateAnomaly
    Ænomaly (@InitiateAnomaly) reported

    @UbisoftSupport It appears that Ubisoft represents an organization known as GRM. This could be quite damaging to your company based off behavior & harassment involving members of their leadership. This involves a friend of mine, and the same individual told me that I have “daddy” issues because my father killed himself.

  • j0hnnypearl
    johnnypearl ❁ (@j0hnnypearl) reported

    @GhostRecon My BIOS is from this month and I have the Steam version, though I also own the Ubisoft Connect version; loading is slow on both. I was going to make a video, but since they’re already fixing the NVGs, the loading times, and the weapons, I’ll just wait for the fix.

  • Ubicypher
    ANIMUS_X (@Ubicypher) reported

    @TheRealZephryss It's simple. Mainstream sells and mythology is mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such and it essential demonstrated that historical settings could be virtualized and monetized through a sandbox. It stopped from being a conspiratorial/sci-fi/historical action adventure to a blockbuster historical simulator after Desmond's death. It's obvious why og fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games anyway.

  • zanekaneonair
    ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported

    @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

  • OCDGamerNZ
    OCD Gamer (@OCDGamerNZ) reported

    @Hecatomb15 @Ubisoft Nah the worst I got in the base game was bugged aiming that would fix itself up. Only happened after I bought DLC. Could be uncanny timing... but yeah.

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