Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Lanús, BA 1
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1
Leipzig, Saxony 1
Herne, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • icantth44669462 i can't think of a good name soo... (@icantth44669462) reported

    @Ubisoft crash bandicoot N'sane trilogy

  • DelonLuu AeroHybrid #NoTimeToDie007【=◈︿◈=】 (@DelonLuu) reported

    @thelonewolf28 Despite my issues with Ubisoft as a company and their downgrades, I’m getting it because I’ve been a fan of the franchise since 3.

  • ChristianLukens Christian Lukens, Earl of Risk (@ChristianLukens) reported

    Nope, but it definitely lost about 3-4 hours of progress. I've only had corrupt save issues on Series X with 2 games: Immortals Fenyx Rising and Watch Dogs Legion. Probably lost a combined 12-13 hours on 3 separate save issues. Love the games @Ubisoft but this is frustrating.

  • MakinaKid 🔞Kid Makina🔞CEO of Huge Slushy Vtuber Milkers (@MakinaKid) reported

    @MisRekening @thesupremekusa for ubisoft stuff that was bought up. that kinda is a problem. If an animation is reused so much and is also easily noticeable from game to game then maybe it needs to be changed. But its not like FromSoft didnt make new attack anims. Reusing some emotes u wont see much is fine

  • thorzra Thorzera (@thorzra) reported

    @Ubisoft FIX BUG WEAPON WD 1 I had tons of expensive weapons and lost them all after i played multiplayer and died. I went back to the gun shop to see if i could re-buy them and they are all glitched out permanently,now i have to start a new game from scratch

  • Jmway2funky James ***** (@Jmway2funky) reported

    @Ubisoft I keep getting the same error screen every time I want to access the store.

  • KamenGamerRetro Kamengamerretro (@KamenGamerRetro) reported

    @Wristlocks4All @Ubisoft where did I say I was interested in it? Its another paid service, screw that

  • Karyuudoo Alessandro (@Karyuudoo) reported

    @jNiorqt Log with a vpn on, then take it off and go into offline mode and then click go online again. After that just restart your router/modem to fix the ubisoft service issue

  • DreNav Dre "Bruh" Nav (@DreNav) reported

    This is why I stopped playing it way back when it first released. I had to do a mission, A LONG AF MISSION, 3 times because the Ubisoft Servers would disconnect so it won’t auto save WHICH IS THE STUPIDEST ******* THING TO EVEN BE A THING. SAME thing is happening now. JFC.

  • ChristianLukens Christian Lukens, Earl of Risk (@ChristianLukens) reported

    It's 2021. I don't understand how Ubisoft games are having such a problem with a base game function. Thing that sucks is I'm very much enjoying myself. Immortals was fun. Watch Dogs is fun. Losing hours of progress is not.

  • ShayCormac_1 Shay Patrick Cormac (@ShayCormac_1) reported

    @Ubisoft @UbisoftSupport Has anyone ever told you that your customer service/tech support is worthless? Well, if not, let me be the first.

  • JoeyAGamer JoeyA (@JoeyAGamer) reported

    It's impossible to play Watch Dogs Legion right now. It'll probably be impossible to stream it too, while either AMD or Ubisoft don't figure their **** out. It's definately not my hardware, I got thousands of games and not a single crash, except with WDL.

  • ZeemFrostmaw Squirrel of Dethroning Gods (@ZeemFrostmaw) reported

    @ScavengerFox "Too much scope, not enough depth" is definitely a Ubisoft problem. Still, the games themselves are enjoyable enough.

  • jerrymmoss Matt Moss (@jerrymmoss) reported

    @UbisoftSupport The error message would say "could not reach Ubisoft servers, please try again later"

  • SSpace30 SkillfulSpace30 (@SSpace30) reported

    Yo @Ubisoft fix that **** on for honor where if you win a ranked match it still de ranks you. Please. #forhonor #ubisoft #RainbowSixSiege

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