Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 8
Madrid, Comunidad de Madrid 4
São Paulo, SP 3
Carapicuíba, SP 3
Prague, Hlavní město Praha 3
Hamburg, HH 3
Embu, SP 2
Phoenix, AZ 2
Frankfurt am Main, Hessen 2
Porto Alegre, RS 2
San Jose, CA 2
Kornwestheim, Baden-Württemberg Region 2
Moncton, NB 2
Seattle, WA 2
Bari, Puglia 2
Le Mans, Pays de la Loire 2
Orlando, FL 2
Pontivy, Bretagne 1
Alta, Finnmark Fylke 1
Lanús, BA 1
Pärnu, Pärnumaa 1
Dronfield, England 1
Austin, TX 1
Duluth, MN 1
Vienna, Wien 1
Dallas, TX 1
Lübbecke, NRW 1
Diadema, SP 1
Helsinki, Uusimaa 1
Floudière, Centre-Val de Loire 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • godofthunder717 HAK (@godofthunder717) reported

    @UbisoftSupport Ubisoft, you need to fix assassin's Creed Valhalla for PC on windows 11, it lagging, it's unplayable.

  • bigking123 nobottleneckssd (@bigking123) reported

    @Ubisoft @MandoMichael awesome but fix the screen tearing on ps5 please

  • NocturneJMC James Mitchell Cornett (@NocturneJMC) reported

    @TheOtherAllanWu @KyleThatKyle But that's the problem; they may not be the only game in town, but if Ubisoft, Telltale, and many other AAA-level publishers/developers are any indication, it's just as bad if not worse. And don't get me started on Unicronic Arts and their penchant for absorbing companies...

  • DanRockerz 🏍 Dan 🎮 (@DanRockerz) reported

    @JaggerBruce @Ubisoft @MandoMichael Ive had to raise a support ticket with ubisoft. I think theres a problem because it says ive purchased all three and when i press on vaas dlc i get the same thing. Wants 11.99 off me. Somethings not right. Ive had it escalated. Id do the same if i was you on ubisoft site

  • EganYune Defund cops, Free Palestine, Crush fascists (@EganYune) reported

    @EvilCSLD @jasonschreier Single largest issue with accountability to Ubisoft is the lack of public stock. As a private company, unless there are criminal charges brought, the CEO has no reason to care.

  • APerelindo DMC (@APerelindo) reported

    @Irish_snakes @GhostRecon From what I could see on the official blog and forums, Ubisoft failed to fix that problem. Ubisoft failed with that problem and with others as well.

  • dbrothehero Dylan Byers (@dbrothehero) reported

    @josemsanchez80 @FarCrygame @Ubisoft Having the same issue.

  • cmtello7 Chris M. (@cmtello7) reported

    @UbisoftSupport I have the problem that all redeemed Ubisoft Connect content, rewards, DLC and more is not visible in the game. I have the edition that includes the season pass and I still can't play the Insanity DLC. Nor the twitch prime drops... I'm on PS5 my ID is McLooveen. I need help ASAP

  • hippopothomasj Thomas Marchant (@hippopothomasj) reported

    When it comes to Activision over the past few months I've seen some comments like 'It happens everywhere', and like, does it? I know a lot of these issues are endemic but the stuff at Activision seems like a whole other level and it feels dismissive to say "What about Ubisoft?"

  • cutechroma Chroma (@cutechroma) reported

    @UbisoftSupport I can reinstall the game yes but that won’t fix it. The season pass in the eyes of the xbox store is not purchased. But everything else is. I can DM you my Ubisoft account name.

  • GamingIsTime GamingIsTime (@GamingIsTime) reported

    @IGN Always Companys which are not on Steam have often these problems, Activision, Blizzard, Ubisoft

  • DanRockerz 🏍 Dan 🎮 (@DanRockerz) reported

    @keenanbaskervi1 @Ubisoft @MandoMichael Same problem here. Raise a ticket on ubisoft website. I did. Its been escalated. They want to see proof etc of ultimate edition etc etc. but still. Pain in the arse

  • Mentova_fox Mentova ✈ MFF (@Mentova_fox) reported

    Like off the top of my head activision, ubisoft, rockstar, and EA are all bastions of horrible worker abuse and manipulative monetization designed to exploit customers. Can we get another videogame crash please

  • marcelhadorn M (@marcelhadorn) reported

    @UbisoftSupport Seriously guys, I provide information and try to help solve the issues on Ubisoft Support and you guys just delete Tickets?

  • keenanbaskervi1 Pugnuggetsxx (@keenanbaskervi1) reported

    @wildmantroup21 @signofzodiac @FarCrygame Ya so apparently it’s a really common thing only happening to Xbox heard a couple of reports from PlayStation people and I don’t think Ubisoft is working on it and if they are it will be ages so ur Probably best off playing far cry 3 and play that while they fix it

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