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Ubisoft Connect

Ubisoft Connect Outage Map

The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ubisoft Connect users affected:

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Le Puy-en-Velay, Auvergne-Rhône-Alpes 1
Edinburgh, Scotland 2
Maracaibo, Zulia 1
Soacha, Cundinamarca 1
Nice, Provence-Alpes-Côte d'Azur 1
Brasília, DF 1
Ávila, Castille and León 1
Fort Plain, NY 1
Greater Noida, UP 1
Chaingy, Centre 2
Saint-Maximin-la-Sainte-Baume, Provence-Alpes-Côte d'Azur 1
Campinas, SP 1
Toulouse, Occitanie 2
Noisy-le-Grand, Île-de-France 1
Colomiers, Occitanie 1
Aubenas, Auvergne-Rhône-Alpes 1
Bad Endorf, Bavaria 1
Molalla, OR 1
Realengo, RJ 1
Paris, Île-de-France 13
Munich, Bavaria 1
Warsaw, Mazovia 1
Lincoln, England 1
North Port, FL 1
Madrid, Madrid 2
Tübingen, Baden-Württemberg 1
Alençon, Normandy 1
Montigny-lès-Metz, ACAL 1
Argyle, TX 1
Sterling, MA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • HanbiReaper
    Loki Wicked clown of mischief (@HanbiReaper) reported

    It's been awhile since Assassin's Creed Shadow is dropped and you know what it's still a buggy mess I can't even get through the first intro without its lagging Shuddering and everything else under the sun Apparently zero fixes have been applied to that game thanks Ubisoft

  • Ramattra___
    𝐑𝐀𝐌𝐀𝐓𝐓𝐑𝐀 (@Ramattra___) reported

    @InsiderGamingIG XDefiant was a great game that Ubisoft shut down too quickly. The game's “issues” weren’t insurmountable. Ubisoft could have waited until S3/4 before making such a final decision. Stop everything before even the end of S2 and the most anticipated S3 was a stupid move.

  • falconwing664
    name (@falconwing664) reported

    @villixe2 @Ubisoft It’s frustrating because it’s mostly just the lighting that’s the problem. Plenty of the other changes are quite nice but the lighting is just too much. Original should be available regardless, hopefully all the noise gets attention. We AC3 fans have it rough.

  • buhhhryan
    Buhhhryan (@buhhhryan) reported

    @herakleitos137 @KianErfaan Ya i ran into big problems when like gamepass included ubisoft games but then i had to log into an ubisoft account and was having trouble. It's really a pain. Wish more vendors also just sold direct

  • thatmanwavez
    thatmanwavez (@thatmanwavez) reported

    @InsiderGamingIG The possibility of XDefiant ever coming back is so slim just simply due to how badly Ubisoft has handled their titles over the past decade. If it somehow ever makes a comeback they really need to market the game and fix netcode for starters.

  • InkedSylvee
    InkedSylveon (@InkedSylvee) reported

    soo @NTE we sticking to the broken @ToF_EN_Official hmmmm starting to feel like yall are the CN Ubisoft cant make anything without it breaking

  • arthur_url1986
    jurídico lilith (@arthur_url1986) reported

    @uppindowners_ @ItsLazBoi fr, AC's biggest issue is how split its fanbase is (specially after the RPGs). Imo its why the quality and features are so inconsistent with every game, because every Ubisoft division working on them is trying to please a different side of the fanbase with each title

  • goreban666
    aaaa (@goreban666) reported

    @PandaKingEX I respect that. My personal biggest problem with 5’s world is that it feels empty. Ubisoft is an easy punching bag, but they legit make good open worlds. They FEEL alive. 5 is just barren checkpoints. Even 4 got it right with the warring factions.

  • Across3Horizons
    Across 3 Horizons (@Across3Horizons) reported

    This is how you Sign in to your Ubisoft Connect account if you used “Sign in with Apple“ or Google ID💠 As Apple users would know, if you use Sign in with Apple, you don’t actually create a password, Apple just signs in for you. Because of this, it can be difficult to sign in to the same account without using Sign in with Apple. Well thankfully, The Devision Resurgence devs are aware of this worry and have given us some instructions into resolving this🙏 On their Discord, in “FAQ“ they say “If you created a Ubisoft Connect account using the Google or Apple ID account creation flow, and are not sure of your credentials (password), go to the main Ubisoft website and follow the steps under "I have trouble logging in" to retrieve or change your password attached to the email address of your Google account, AppleID” NOTE: If you never receive the password reset email, it might be because you need to use the unique email that apple creates for apps when you use Sign in with Apple (or also if you used “hide my email”) and not your actual Apple ID email I hope this helps anyone having this issue🍻 #TDResurgence @TheDivMobile

  • ILikeYeeting
    Prax (@ILikeYeeting) reported

    @villixe2 @dloucks222 i actually really like the qol changes it brought, it's just a shame they never fixed all the bugs and addressed the lighting issues. It really would've received far better if ubisoft only kept supporting it after release.

  • Franz3400M
    Franz3400 (@Franz3400M) reported

    @UbisoftSupport @UbisoftLatam @Ubisoft Hello, I'm having a problem with my Ubisoft account. I try to log in, but it says my account is suspended due to multiple failed attempts. I only tried once and entered the correct password.

  • oZea_TTV
    Zea (@oZea_TTV) reported

    I commented on Lucky’s post saying Old Ubisoft already solved this problem just look at The Division, it was the original extraction shooter with the Dark Zones where you can actually go and take your loot that you earned from anywhere else in the game like PvE or other PvP 2/6

  • MahoneyGaming
    Mahoney Gaming 🎮 Productions (@MahoneyGaming) reported

    @TheRealZephryss @Ubisoft from an OG since 07 fix this immediately

  • vgfytschool
    VGFightschoolYT (@vgfytschool) reported

    @NirvanaSparkle @itzTizzleYT Its usually game dependent. Crazy as it sounds, Ubisoft games have a ton of accessibility features on PC. Problem is their drm and account system.

  • Skriptile1
    Freedom Enjoyer (@Skriptile1) reported

    @UbisoftSupport @Steam Why u blaming Steam? when 99% of the issues come from your stupid UPlay launcher and denuvo. the ******* nerve to tweet this...

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