Ubisoft Connect status: server issues and outage reports
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Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (62%)
- Online Play (19%)
- Glitches (9%)
- Game Crash (8%)
- Matchmaking (3%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tignieu-Jameyzieu
|
Glitches | 2 days ago |
 Bhopal
|
Online Play | 2 days ago |
 London
|
Sign in | 2 days ago |
|
Paris
|
Sign in | 3 days ago |
 Oelde
|
Sign in | 7 days ago |
|
Buxton
|
Game Crash | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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DanX (@X64611488X) reportedHi @Ubisoft @UbisoftSupport @UbisoftLatam! My case #25821051 has been 'In Progress' for a few days. I’m really excited to play AC Odyssey but I'm still running into Error Sigma 4 in the Mexico store. Could you please help me check if there's any update? Thanks! 🇲🇽
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Dylan Farnum (@RealBoneyStark) reported@Enraged_Postman @Ubisoft @TheDivisionGame Lmao the whole system broken.
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azarvs (@azarvs01) reported@UbisoftSupport 2/6: The issue started after buying the "Battle for Brooklyn" DLC on Steam. Suddenly the game wouldn't launch anymore, it kept asking me to re-link my Steam account to Ubisoft. The base game worked fine for years before this.
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NewGenTV_Official (@NewGenTV_real) reported@UbisoftSupport @Ubisoft @TheDivMobile so much time developing the game & you still can't even get the touch controls to run smoothly! FIX the touchscreen controls, input lag &freaking smoothness!!! Never played a mobile game with such bad controls! Division Resurgence!!
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Ramon Powell (@crnbread) reported@UbisoftSupport I am unable to login to my Ubisoft account. Sent over 5 tickets to Support, issue is still unresolved. Unable to play anything division since Monday.. this is very frustrating, new season active, and I can't fully participate.
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Heat Energy (@ShaduffNkabule) reportedUbisoft died the moment the made this game paid service. It was thier last chance
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AntonioTheGamer (@TonyOfHyrule) reported@JezCorden Yes! But it wouldn't be the right choice....I would remove all third-party games and create a service exclusively with first-party Xbox games! No EA, Ubisoft, GTA, Crew, etc., and get a subscription dedicated only to the cloud.
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Wild Cloud☁️ (@WildCloud420) reported@OzgurCreativity @GamewithDave Just pay for internet, a gaming pc, the videogame itself, the repairs on your pc, and you're straight, oh wait also you need a phone to authenticate your account and if you want to play Ubisoft games you need to use their service, also you need to sell your unborn child's soul.
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Tavo (@TAVOASAP) reported@UbisoftSupport @ANNO_EN Help! I can't log in to Ubisoft. It says my account has been blocked due to several incorrect login attempts and to try again later, even though I haven't had any incorrect attempts. It's been like this since the day before yesterday and I haven't been able to play. I'm desperate
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Patton (@Patton_Heasley) reported@UbisoftSupport @ANNO_EN 25821850 is my case code I really want the issue fixed. The issue is changing the Xbox linked account connected to the Ubisoft
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RxCookie (@DavidLeeScott16) reported@UbisoftSupport @Ubisoft why am I only getting like 13-16 elo but I’m losing over 20 everytime I lose and I’m hard stuck bronze 1- silver 5 because this matchmaking is horrible please fix this
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Bert (@Demonking8860) reported@RavenMentore I agree the main issue with The Assassin Freed franchise is, Ubisoft constantly goes from character to character without giving the past characters a send-off or any information on what happened to them after their game.
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Tugra (@Gorgorothh) reported@UbisoftSupport @assassinscreed Hello, my Ubisoft account is LilTugra. For a long time, I have been trying to verify my account to play ranked mode, but I’m facing an issue. I cannot log into my Google account because the 2-step verification code is being sent to an old email address that....
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Matcha_Biscuits 🎮 (@Biscuit_Base) reported@The_CrapGamer Literally doesn't say it's closing down. They're focusing more on getting games under Luna rather than trying to get people to sub to ubisoft + through the service.
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kaezera (@kaezeraa) reported@UbisoftSupport @Ubisoft Is ignoring my DSA complaint and not allowing a human review of my ticket which is against article 20 of the digital service act. I lost a lot of money and i will keep posting this until i get human attention.
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Light_Of_Etro (@LightOfEtro) reported@Silentblade23 @IYDKMIGTHTKY86 @JezCorden The problem is nobody asked for Fortnite Crew or Ubisoft+ to be added to Ultimate to convince Microsoft to raise Ultimate to $30 a month. Fortnite Crew was only added to help out Epic with Fortnite's recent decline which didn't save 1000 people from being laid off.
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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Ramon Powell (@crnbread) reported@TheDivisionGame Kindly be advised me and some fellow agents, are unable to sign into our Ubisoft accounts.. I have created almost 6 tickets with support, issue unresolved. It started on Monday, still occurring now.
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Ditto (@DittoGlasses) reported@BusterCheeksR6 @Rainbow6Game i hope ubisoft fixes this spontaneous pipe explosion glitch for before i attend my upcoming copper games 🙏🙏🙏
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Avenastiva (@Avenastiva) reported@ItsCsteph @highfivelol @Vikkstar123 It's mostly live service slop that you're talking about, most other AAA games (aside from Ubisoft) have been incredible.
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Spencer K (@SpenkerC) reported@LifeisaGameMag @KahliefAdams And both were pretty solid lol For AA/AAA, I have been disappointed by MLB The Show 26 this year But most sports games are copy and paste glitch fests on launch Madden/2K/etc.. COD & Ubisoft have been bad quality for years imo. But what else???
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Kazaxy (@KazaxyII) reported@iSmallville Hello Josh, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long. 15 seasons at champion across 4 years of playing time gone. I have offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still generic rejection replies I was wondering if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ As I keep getting rejected for security reasons?
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José M. C. R. (@JoMaConRam75) reported@Ubisoft Please, fix AC Valhalla Grime's Grave Key Bug. It's frustrating and please, remove the white outline of texts in documents.
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DanX (@X64611488X) reportedHi @UbisoftSupport @Ubisoft @UbisoftLatam, my case #25821051 has been 'In Progress' since March 30th with no resolution. I'm unable to make purchases in the Mexico store (Error Sigma 4) despite having 2FA and correct billing info. Can you help me speed this up? 🇲🇽
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Jakues (@JakuesTV) reported@Rainbow6Game @UbisoftSupport @Ubisoft SIEGE CUP IS ****** FIX IT!!
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s4ku (@s4kutrades) reportedso every time i play ac unity ubisoft connect asks for my password, however when i tried to launch the game today and entered the password it said account suspended tried to file a complaint on the website but cant login there either due to repeated failed attempts
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Sledge (@sledgemymute) reported@QueenRaelynR6 @Ubisoft fix it
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Khadraoui Najib (@KhadraouiN59178) reportedNot every traitor is broken, and those who shed blood do not suffer nightmares of guilt. Guilt is the product of a new, living religion, or the remnants of a religion, or the remnants of a culture, or the remnants of standards and values👀🫡 @UbisoftFR @fifaworldcup_fr @snopdog
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Mr.matt (@Matteo076427230) reported@TheDivisionGame Ubisoft, after the latest update, the textures sometimes look like PS1 graphics. Hahaha, since many of us have this problem, is there a way to fix this? I play on PS5.
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Garcia (@parafalrj) reportedI'm having a serious problem and support hasn't responded yet, can you help me? Please. What happened to Ubisoft support? It used to be so good, they responded and resolved things quickly, and now it seems like they don't care about their customers anymore. @UbisoftSupport