Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (17%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Cehegín	Online Play	1 day ago
Weimar	Sign in	1 day ago
Pessac	Online Play	1 day ago
Escalquens	Glitches	1 day ago
Angerville	Online Play	1 day ago
Colombes	Matchmaking	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shzwnn (@teuxaa) reported 3 minutes ago

  @rensela @Cloud9 @Ubisoft Im waiting for your proof then. And stop DDoS when you loose next time

• 
  Timo (@TimoTweetss) reported 7 minutes ago

  @Abhiraj_Singh17 I had odyssey preordered, I played it on release because of how much I loved origins, now the first 20% barely had any gating, it was okay, but it slowly started having 2-3 level gaps between each mission that genuinely took me ~2 hours to get to the “recommended level” now keep in mind this was on release, after getting called out on it, Ubisoft patched the issues, making leveling WAY faster, but I have already rolled credits by then, the release period is arguably the most important, and the level gating really left a sour taste in my mouth. now while i definitely get the point of “engaging with the world and do side quests” - assassins creed as a franchise has always allowed you to rush through the main story (which I loved, since it keeps the pacing great) ; but with origins, the level gating was introduced and eventually odyssey took to the MAX (at least on release, haven’t touched it since 2018) now I know I hate on this game quite a lot lmao, but I thought I’d clarify my thoughts because it’s not senseless hate, I genuinely wanted to love this game, but man…

• 
  Blessed with the 'tism (@blessedtism) reported 12 minutes ago

  @nise_yoshimi I beat the series by having the 3rd game crash on me maybe a third of the way in. When I reloaded, I realized I'd have to replay the last <x> minutes and I didn't want to. Then I realized I wasn't having fun. Haven't touched another Ubisoft game since.

• 
  Dan (@DanMontgomery87) reported 13 minutes ago

  @TheGameVerse And this is exactly the problem with Ubisoft, they’re literally the French equivalent of Naughty Dog, all they know how to do is remake and remaster existing games with very few new IPs

• 
  Endymion (@EndymionYT) reported 13 minutes ago

  PLATINUM TROPHY 213 ASSASSIN’S CREED BLACK FLAG RESYNCED A pretty good remake but I have problems with it too. While the majority of what I enjoyed in the original is kept in tact, personally what was added was inferior to the base version imo The new officers were okay, but I found this remake lacking in meaningful additions. Weapons are still very limited, there’s no muskets to shoot now & the game desperately needed more variety in the combat/build crafting area. The amulet system or whatever they call it where your little trinkets give you buffs is a step in the right direction without going full blown RPG, but I would’ve loved to see more variety in weapons & what Edward could use. Build him as more of a swordsman or gunner for example would’ve been cool. They’re on the right track at least. Only trophy that was annoying is the one where you need to fill every piece of the mansion with art. Cause you have to rely on RNG to get it. Although all in all, a rare win for Ubisoft, even if again I have problems with quite a bit of the game still. Some facial models look bad still, game needed more variety & as a remake imo they could’ve gone further But if you compare this to Shadows, I mean this game is way better obviously. I hope they remake Rogue, cause that game deserves more love. Anyways moving on, hopefully Ubisoft learns from this & maybe do a Black Flag 2 some day. The audience clearly wants it & Edward is still one of the best protagonists in AC history

• 
  Gaming_Sage Chris (@Gamer_chris78) reported 18 minutes ago

  @UbisoftSupport @Ubisoft can you please fix Assassin's creed shadows on steam already ? The texture barely load, the cutscenes keep pausing not to mention the recent patch made everything lag even worse.

• 
  YANG_93 (@THEYANG93) reported 20 minutes ago

  @vgfytschool The day 1 thing is just an excuse to still **** talking Xbox. Gaming press is not having the same energy with Ubisoft and it's service, they released the black flag remake day one and no one is worried or complaining.

• 
  Provideniya (@ProviD_) reported 22 minutes ago

  @TheTrueSealYT IF (and that's a gigantic "if") Ubisoft had anyyjing else than money on their minds, they'd do an actual remake - just update the graphics and fix the bugs that were öeft behind. A faithful AC1 v2.0 OFC this isn't the case and were getting some slop upgrade with guns.

• 
  BeoBearKun (@BeoBearKun16) reported 32 minutes ago

  @UbisoftSupport There is an issue with ubisoft+ subscription connectivity with xbox. It does not recognise my subscription

• 
  GamingWithSilvertail (@GWSilvertail) reported 33 minutes ago

  @LordCharizard33 You cant repair a game that was made from a famous IP to be made into something totally different with current bungie. Just not possible. Bungie is quite frankly ubisoft 2.0. Destiny 2 failed when it went f2p. They tried to fix it. Where unable too.

• 
  Ismail Farooq (@ismailfarooq5) reported 33 minutes ago

  @SpoitUpdates @Ubisoft @Rainbow6Game But u have a mask, so what's the issue?

• 
  joey (@Trippahive) reported 34 minutes ago

  @AdrianCole1980 @GhostRecon Give me wildlands back with 60 fps the best ghost recon. All these fans crying about a new game like it’s not Ubisoft lmao make them go back and fix what they put out before making newer slop

• 
  Omni (@Uhohhhsis) reported 38 minutes ago

  @assassinscreed PSA DO NOT PLAY THROUGH UBISOFT CONNECT LAUNCHER ON PC. Unplayable since last Thursday. Only posting here because it appears they don’t check the support page. Highest upvoted issue and we have had no response or apology. Looking to refund if not fixed soon.

• 
  MisterSirLogan (@LoganTa85015025) reported 40 minutes ago

  I’m really liking assassins creed black flag Resynced in all, but why does the game keep crashing?? I’ve experienced it a few times now. @assassinscreed @Ubisoft can we get a fix for it please 🙏🏻

• 
  spongeaa (@spongeaaa) reported 40 minutes ago

  like how ******** are you gonna do a 5+ hour server maintenance on the same exact day as the update ubisoft what are you doing now im mad as **** because they could’ve done the maintenance prior to the update but no lets waste everyone’s time and shut the servers down today okay

• 
  FinalBoss.io (@FinalBoss_io) reported 41 minutes ago

  3.5 million copies in 14 days for Black Flag Resynced. Turns out players will, in fact, buy the game when the pitch is simple: A thing they already love, made easy to buy, running well on PC, without smelling like homework. The funniest part is Ubisoft beating its own full-year expectation in two weeks with a remaster of a 2013 game while the broader business still needs a restructuring story wrapped around it. That’s not nostalgia performing a miracle. That’s demand looking obvious the second a publisher stops fighting it. Credit where it’s due: 100k+ concurrent on Steam is a real result. Players showed up. Ubisoft shipped something people felt was worth paying for. But let’s not turn one win into a fog machine. A legacy hit overdelivering does not magically solve the trust problem that made "just sell me something good at a fair price" feel like a corporate breakthrough. Still. Nice reminder that consumer demand is not mysterious. Sometimes the market research can be replaced by making something people actually want.

• 
  MADkurious Gamer (@MADkurious) reported 43 minutes ago

  @xShephardx @Ubisoft This is what we call a worthy critique. The whining and anti-ubi complaints are so annoying, but pointing out real issues in a respectful and knowledgeable matter like this might actually influence change.

• 
  AP on 𝕏 (@AntiPar2ival) reported 44 minutes ago

  Xbox Game Pass Plus @ $17.99: Everything in the base tier, plus: First-party games arrive after 6 months Your choice of one extra service (EA Play, Ubisoft+, ad-supported Netflix, Paramount+, Peacock, Apple TV+, or GTA+) A better value for players who want more.

• 
  QuothTheRaven, Nevermore. (@MrJoel_A) reported 44 minutes ago

  @assassinscreed @stevesaylor Yall need to fix the frame drops in Havana for those playing through Ubisoft connect

• 
  Vex (@TheDarthVex) reported 44 minutes ago

  @DeathlyPrice And Ubisoft to crash and burn with it, finally!

• 
  Gareth Walker (@Revision_124c41) reported 46 minutes ago

  @Lancaster_1899 @PlayStation You are not equipped for this conversation given your first question is a false and heavily disproven assumption. You are likely a tourist in this hobby that just plays certain AAA games that have colored your opinion on the mater. An analysis was done recently showing that 90% of physical releases can be played day one without a download from start to finish. That includes many of the top releases from the last 6 years. Square Enix on playstation has been especially diligent in this matter. Individuals like yourself likely listen to games journalists who clearly do not have their readerships best interests at heart and for the last 15 years have been getting it wrong. Either willfully or ignorantly or both. None of them do the actual leg work to verify the data. Im telling you as a dev myself your statement is false. Sony's own policy requires the game be fully playable from the disc to pass certification unless certain conditions are met to be granted a waver. Ubisoft and Activision routinely abuse this waiver system. So please quit being part of the problem and go read the material on the subject online. You are literally 17 months away from making the same mistake gamers in 2007 made when they told other gamers they didnt need backward compatibility. We ended up paying the half assed implementation price for 2 generations with ps1-3 games still not playable on ps4 or ps5. With only half the 360 library available on One and Series consoles. Now your whole losing money on physical shows you've little understanding or time spent researching data centers and physical items. 30% at most goes to stores which in turn stores can decide what to do with their 30% even if it's a sale to clear inventory that gets passed onto the consumer. That disc costs pennies to print, that case, not even 3 dollars including the paper slip. Believe it or not its always been that cheap. It was the reason the industry switched to optical medium around the time the playstation was first revealed. Thanks to modern day logistics it doesn't cost that much to ship the product either. 3rd parties are scratching their heads over this, enough that sega has said as much that they will continue to support physical even if sony doesnt. That means rival hardware or making their own. 20% of the profit still comes from games. Which flies in the face of the cooked numbers. It says more about the mediums resilience than digitals dominance which looking at the data closer has largely been forced on the player base. Including collectors editions from sony themselves which is a whole other can of worms. On the other side of this is continuously running servers for these older games at a minimum costs sony nearly 100k a month. Just to run them. Not deploy them, not to do maintenance, not to add games, or even run the store front which also gets a cut. That number increases each time they expand. Think of it this way youre still paying all the other fees of getting a physical product in the hands of a consumer, but youve also acquired game stop in the process while also telling the consumer you'll be storing their game at a storage unit in the middle of no where that will deliver them their game when they need to install it. You may not be paying that fee directly, but part of every purchase will. Every game you buy. Your increased ps+ subscription price every year all going towards this logical fallacies that its cheaper. An IT guy having to diagnose and switch a drive out of a raid costs more than a game stop employee. Which honestly game stop employees cost more than best buy employees because they have other product to sell to offset the cost. Your physical game for the next 100 years will cost sony less than them maintaining that server for the next 100 years. How is that a smart business move. This is a short term call to get short term gains. Sony is playing a game with its own future.

• 
  Ruro (@RURON1N) reported 47 minutes ago

  @TorinTnT @TeddyShinobi @JakeSucky West of the east, it's an issue in Europe too, Ubisoft is a European company after all.

• 
  Jack-O' Oma (@Yoshinator) reported 48 minutes ago

  Classic Ubisoft. It's not that PC proved it, Steam is just that great of a service. GOG too, but Steam actually respects its users, unlike Sony.

• 
  Fran (@Fran_del_Valle) reported 49 minutes ago

  @TheCassiniGames PLEASE @Ubisoft dont fix it.

• 
  rensela (@rensela) reported 49 minutes ago

  @teuxaa @Cloud9 @Ubisoft buddy, stats dont mean ****, hes using AI aimbot and wall banging me. we also have a random on are team and we dont ddos sooooo add it up

• 
  16thHarmony (@16thHarmony) reported 50 minutes ago

  @DualBladeSteven @MoreLimitless And this means ZERO chance of these games going to game pass. And this is why Asha is very SLOWLY in the process of restructuring game pass. That will eventually be an archive service more akin to Ubisoft Classics. Steam is coming to take over from the Xbox store.

• 
  DarkSirius (@The_Darksirius) reported 50 minutes ago

  @JamieMoranUK Lets not forget EA Play Pro and Ubisoft Connect where you can play those publisher's games DAY 1. Yeah, but Gamepass is the problem.

• 
  ImNotAVirus (@ImNotAV1rus) reported 52 minutes ago

  @gpt_alex I did, in fact, choose my words carefully: IF the startup takes off, the potential is much much higher than a 9-5 job But you know it's the same in your case: you're talking about stock appreciation + the POTENTIAL bonuses except that those aren't guaranteed in every company either. And your stock can also crash and do like -90% in few months, as was the case with companies like Ubisoft or Atos SE Factually speaking, you're more likely to make money with a 9-5 job yes, that's true. However, it's absolutely false to say that, over the same amount of time, having a 9-5 job makes you earn more money

• 
  Shane (@CheezItJunkie91) reported 60 minutes ago

  Hey @Ubisoft what's the point of paying for Ubisoft+ Premium if the new games are unplayable and broken?

• 
  ⧼⊰浪⊱⧽𝙉𝙞𝙜𝙝𝙩𝙨𝙝𝙖𝙙𝙚𝙍𝙤𝙣𝙞𝙣⧼⊰浪⊱⧽ (@Shaded_Ronin) reported 1 hour ago

  @kittischmitti Hot take, the choices in Odyssey robbed Kassandra of having her own actual character at times, and thus when Ubisoft forced a choice the player didn't make it, it only made the disconnect worse. If I wasn't suppose to be a ******* ******* around Greece why give me the option Ubi?