Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (61%)
• Online Play (22%)
• Glitches (13%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Santa Cruz do Sul	Glitches	2 hours ago
São Gonçalo	Online Play	9 hours ago
Isola Maggiore	Sign in	1 day ago
Lomé	Sign in	1 day ago
Aïn Kercha	Sign in	2 days ago
Tizayuca	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  crusader (@crusader0884) reported 7 minutes ago

  @UbisoftSupport @Ubisoft @Ubisoft_UK I cannot access my account or open a ticket due to browser errors, please DM me to assist.

• 
  IV (@iv_sal1) reported 7 minutes ago

  @casey_Payne23 @Ubisoft @assassinscreed They wanted to disconnect the games so that you could buy any game without having to play the previous ones to understand the story. It is essential to play AC1 to AC3 in order to fully understand the story but the rest you can just play in any order.

• 
  RenovatedLee (@RenovatedLee) reported 10 minutes ago

  @spykicksin @kabrutusdeid There were people complaining about the login bs with Campaign Evolved, no-one expects quality from Ubisoft anymore lol, I should be able to just use the login from whatever launcher I bought the game from and be able to play without limitations. That's not whining.

• 
  Mateusz Wesołowski🇵🇱🇺🇦 (@happy__mathias) reported 11 minutes ago

  @3xhumed @GhostRecon @Ubisoft I figured it out. This is not game problem but outdated EasyAntiCheat. I'm legit player and I can't understand how it is possible to release "next gen" version of the game with buggy anti cheat addon. For all GR fans. Search for EAC bypass and your Wildlands should work fine...

• 
  The Lord Dyl V2 (@LordDyl2004) reported 12 minutes ago

  So Ubisoft is pulling over 50 songs from Just Dance +, and there’s only two of them that I find notable to talk about. The first being Taio Cruz’s Dynamite, which I actually don’t care about, since the tracking on that on is absolutely AWFUL, and if they can’t fix then whatever, go ahead and delete it and remove that bs score from my record. What I’m really upset about is Lil Nas X’s Panini being removed, that’s like the ONLY song he has on there and I love his songs so if we can’t have that then how are we ever going to get Montero back in the game?! Whatever, it’s not the end of the world. This is the best I could do with my last run on it, hopefully companies learn that updating licensing agreements won’t hurt their overall revenue.

• 
  Andreé's World (@andreesworld) reported 16 minutes ago

  @Wario64 In classic Ubisoft fashon, **** is not working.

• 
  Captain Ziri (ⴰⵎⵣⵡⴰⵔ ⵣⵉⵔⵉ) (@NormBreaker3) reported 17 minutes ago

  @HanDoesHisBest I pretty much like everything if you make a good game of any genre, I'll probably enjoy it, only exception I can't stand is the classic empty open world Ubisoft game, live service type of crap, youtuber type shovelware and most sports games

• 
  Péter Né**** (@npeter91) reported 18 minutes ago

  @GhostRecon @grok What do you think, they will fix this issue with the CPU or its just a scam from Ubisoft again?

• 
  Marxe Orosa (@MarxeOrosa) reported 20 minutes ago

  @SoonerFanInMO1 @FSAPOJake Oh yes, this is a Rebirth thing, altough Remake has the same problems on a smaller scope since it's not Open world, Rebirth's world is so damn boring, reminds me of FFXV, it has those damn towers to unlock map a-la-Ubisoft that's so annoying.

• 
  Just An Animal (@JustAnAnimal47) reported 24 minutes ago

  @UbisoftSupport @Ubisoft @UbiMassive WHY do you create STUPID **** just to piss people off? Broken Rain = Broken ******* GARBAGE. But your lag switch champions got it! 🖕🏼🖕🏼🖕🏼🖕🏼

• 
  Marek H. (@Roiser0) reported 25 minutes ago

  @SolarWing83 @Pirat_Nation The crew was removed because it's servers got shut down, even your disc won't work. Ubisoft did that, not Sony. Afro Samurai 2 was a broken game that was meant to be in 3 parts, thes refunded everyone, same with Hotline 2, ppl got refunded. That doesn't count when they refund u.

• 
  ari (@eggaVEVO) reported 25 minutes ago

  @trashtaki @emzy_leigh "why does it here?" because it's a live service game based on licensed music and that's how licensed music works. fortnite festival has the same problem also the price increase was most likely because ubisoft is financially in the ******* dumps rn

• 
  Disco Volante (@DiscoVolante8) reported 26 minutes ago

  @Ubisoft Fix your matchmaking on wildlands already, holy ****. Do you not know how bad it is with ghost war?

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 26 minutes ago

  @alhumaiem @Darkfoxx71 @Ubisoft A lot of people are having the same issue. Hopefully a fix is on the way soon

• 
  Max "MVKiing" Völkl (@MVKiingR6) reported 28 minutes ago

  I want to talk about the new ranked system. How is it possible that I win one match and then immediately lose the next, I’m hardstuck in Platinum on my alt account, and it shouldn't be like this. Please fix this new ranked system. @Rainbow6Game @Ubisoft

• 
  Anaconda (@AnacondaFactor) reported 30 minutes ago

  @UbisoftSupport Crash as soon I give in my name, thank you for waste my time Ubisoft! 🖕

• 
  sdeezy (@yrusalting) reported 30 minutes ago

  @Ubisoft how are you going to have a 25th anniversary for one of your best game series and have yet to fix a SIX YEAR OLD BUG that leads to an infinite loading screen??! Just bought it on PC and can't even play. I was excited for the new update but now I'm asking for a refund.

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 30 minutes ago

  @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

• 
  TrophyguyAsh (@LionheartAsh1) reported 32 minutes ago

  He's not wrong for a GTA game, 90 quid is a good price because you will get great content. The problem is that A) you are putting some single player content behind a deluxe edition B) other companies will do this and put rubbish content to make up value (Ubisoft for example)

• 
  Caramel Kaiteki🍮 | Edgerunner (@CaramelKaiteki) reported 33 minutes ago

  @Ubisoft While this is cool, I've not been able to claim it for the past 3 hours. Can you please fix it? Thanks

• 
  Neoh 💿 (@neohnerdin) reported 34 minutes ago

  @BraidzMCau @Brooks_exe @DirtDisrespect That’s the thing Ubisoft games at their core SUCK!!! GTA never has had this problem.

• 
  Daniel Niemczyk (@niemczyk_daniel) reported 34 minutes ago

  @HIDEO_KOJIMA_EN I was just playing a Ubisoft game—there’s a supercharged Ferrari in it. It’s a shame I haven’t checked out your games yet, since I’m not working at the moment, but I have bad news for all players: all the servers are hooked up to aggressive, radioactive police-style video games

• 
  BlackSageD : The Titanfall Evangelist 🤖 (@Black_D_Gamer1) reported 35 minutes ago

  @RazorFist @thealexrossart I kinda hope that Ubisoft does somehow remaster AC3, and fix all the issues that made it a dark horse of the earlier series. But then again, this is modern ubisoft we're talking about...

• 
  Flo | GameDev Analysis 🔜 Gamescom (@Flouiz) reported 36 minutes ago

  Absolutly not agreed. They didn't failed because they went public but because they failed on strategic stage and manage their scalability. Money of going public is used to reach another stage, and the video compare it with installed company. Devolver tried to structure the chaos of game support, trying to build a stable organisation with process. But their DNA was make with chaos. They've tried to reduce the risk and signed less "special" games. How many gamedev made a game with "Devolver vision" and failed to get sign? I mean the whole catalog of Critical Reflex? 🤪 Devolver is based on a mood, not a strong IP you can repeat. About TinyBuild... Well they failed on the crossmedia strategy. Thinking that a success could become a franchise. They've tried to become IP holders, and reduced the risk about innovation. Like Ubisoft did but with a better catalog, and well... They're good exemple of how it can turn bad if you stop innovate. But... Even of this context, I won't say it's a complete failure on their own. Because it's not a surprise that they're VC structure. Fact is that big actor of the industry are lying and pretend everything is stable and beautifull with stable growth. They always avoid to explain problems (no doubt most don't bother themselves to make post mortems and try to fix issues), and through time it impact the trust. And well... Trust is top1 kpi when you're in public 👀 It's not a problem to loose % on shares as a company. It's just become less profitable to create new shares.

• 
  DrPlat23 (@DrPlat23) reported 44 minutes ago

  @voidyhead @WWCOG_Podcast My thoughts exactly. Even if the game was perfect the fact that it's online only completely kills it for me because Ubisoft is well known for how they will strip away their servers and even if it isn't Ubisoft then you have to take in account your service provider and console

• 
  Just An Animal (@JustAnAnimal47) reported 46 minutes ago

  @UbisoftSupport @ubimassive @Ubisoft Broken Rain = Broken GARBAGE

• 
  Rick (@DrunknMonkeyy) reported 51 minutes ago

  Why does your game crash a thousand fkn times after an update? Uninstall from steam, try to install on your dogshit app and it takes me right back to steam....JFC get it together @Ubisoft @Rainbow6Game

• 
  Neoh 💿 (@neohnerdin) reported 52 minutes ago

  @BraidzMCau @Brooks_exe @DirtDisrespect Then maybe Ubisoft should stop releasing AC games every year. That’s their problem not rockstars. Give the devs time to cook.

• 
  JerBer (@JerBer11B) reported 54 minutes ago

  @Ubisoft Fix Wildlands boot up!

• 
  mortis (@harutamoder) reported 58 minutes ago

  look I'm happy for this person but i can't get refunds for all my ubisoft games cause I can't login to my third party account