Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Puteaux	Sign in	3 hours ago
Voreppe	Matchmaking	7 hours ago
Brisbane	Sign in	7 hours ago
Épernay	Glitches	7 hours ago
Lillers	Sign in	7 hours ago
La Baule-Escoublac	Sign in	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mikael (@mkrnbk) reported 4 minutes ago

  Once again #Ubisoft fails. New client app gets installed, starts up then login no longer works. Btw, login to website also appears down, so probly not just the client app? That's my holiday gaming going to other games.

• 
  bobs burgersssss (@wAtErR2124) reported 4 minutes ago

  @AkiraAmora @Ubisoft Typical Ubisoft issue

• 
  Gunnar_LeBarbare (@gunnar4129) reported 7 minutes ago

  @UbisoftSupport Can not login to ubisoft connect, ****

• 
  Ant 🐜 (@TheInsect_) reported 8 minutes ago

  I think the issue with the new star fox designs for me is that it just doesn’t feel like star fox or Nintendo like I woulda believed this is some random Ubisoft IP if I didn’t know any better

• 
  Caffeina (@CaffeinaWeb3) reported 10 minutes ago

  @KissItAndWink @playoffthegrid @onepixelbrush Oh it happens constantly in AAA. Call of Duty uses multiple support studios. Rockstar, Ubisoft and EA outsource work all the time. QA, cinematics, animation, trailers, mocap, sound design, co-development teams etc. Modern AAA games are way bigger than “one studio builds one game alone.” So the outsourcing itself isn’t really the issue. And honestly this isn’t against you. You’re asking legitimate questions. Real players notice these things. But I think players only start questioning all of this when the final product doesn’t feel like it delivered what the funding, marketing and promises suggested it would. Because if the game fully delivered… nobody would care who worked on it. The real question players are asking is: “Where did the money actually go?”

• 
  🧊 (@70Icebomb) reported 11 minutes ago

  I may have been buzzed but my point still stands. Fix it. @Ubisoft @Rainbow6Game

• 
  Braidz (@BraidzMCau) reported 12 minutes ago

  @Skillful__ @msq_dev @xShephardx Issue is if you want the open world to be truly open to you, you need to push through the chore of a main and side quests. Its one big 250hr tutorial like a Ubisoft game on steroids.

• 
  M1cHa3L🇪🇸 (@FernandezMichae) reported 12 minutes ago

  @TheDivMobile Just listen the community. Don’t make UBISOFT like always. Fix the game !!! Crash and UI bug !!!

• 
  Raven (@RavenRanks) reported 13 minutes ago

  @AudLynn02 @K__Med I would say that's an accurate statement. A lot of it was the female lead who wasn't very attractive. And a lot of it is bad game design, bugs and performance issues on release and very questionable decisions. Ubisoft managed to botch Star Wars. That's really the problem.

• 
  Dapper_Swindler 2 (@sam566773923209) reported 20 minutes ago

  @MikeyNohMore I have seen other devs do that. Ubisoft will add or remove mechanics and stuff post launch. The vtm b2 devs added expanded melee combat just last months. I respect devs that will fix mistakes

• 
  eA asuno (@asunoaim) reported 21 minutes ago

  @Chhesto @LZqAIM Bro if this happens I will cry maybe. It was also mostly due to issues taking too long to fix due to the engine they used and ubisoft not funding the project well enough. Mark Rubin always listened and the devs clearly did too imo but they weren‘t given the time to refine the build on that engine that they needed

• 
  Franz3400 (@Franz3400M) reported 23 minutes ago

  @UbisoftSupport @UbisoftLatam @Ubisoft Hello, I'm having a problem with my Ubisoft account. I try to log in, but it says my account is suspended due to multiple failed attempts. I only tried once and entered the correct password.

• 
  thatmanwavez (@thatmanwavez) reported 23 minutes ago

  @InsiderGamingIG The possibility of XDefiant ever coming back is so slim just simply due to how badly Ubisoft has handled their titles over the past decade. If it somehow ever makes a comeback they really need to market the game and fix netcode for starters.

• 
  هوس. (@nDmm79) reported 26 minutes ago

  It has been 13 days with no resolution to my issue in The Division 2. This level of delay is completely unacceptable for a technical support case. I expect a definitive update and an immediate fix. @UbisoftSupport @Ubisoft @TheDivisionGame

• 
  ServanteS (@SegilBeQur) reported 28 minutes ago

  @Rainbow6Mobile The problem is that Ubisoft is also directing R6 towards money and not trying to make an enjoyable and safe game! It's strange that 90% of the enemies only give you development, they see everything and know everything, even without a drone it's strange! Is there an anti-cheat ?

• 
  Armitage ᵗᵒˣᶦᶜ ツ (@yoimlit) reported 29 minutes ago

  @Royalbudline1 @TimSweeneyEpic @EpicGames Epic’s layoffs weren’t because they had more employees than other gaming giants. Compared to Ubisoft, EA, Activision, and Take-Two, Epic was actually relatively lean, the issue was higher-up mismanagement, aggressive spending, and unrealistic growth expectations

• 
  Sylviia (@MySylvii) reported 29 minutes ago

  Anyone else think that each time we have an issue where our skins are reset to default that we should be compensated due to @Ubisoft and @Rainbow6Game's dev teams not giving a rats *** about their community? People have had it happen over 20 times to the point they'll only play 2 operators each side. It's absolutely pathetic that this has been going on for MONTHS from a AAA COMPANY. Either fix the game or start giving out compensation every time this happens, we're tired of the ignorance of developers and companies. I've played siege since 2017, and I have never seen it so bad to the point people quit because of it. People spend their time setting up their operators just right then all of a sudden you have to do it again, on ALL OF THEM. Fix the game or lose a lot of your playerbase.

• 
  markanthony perez (@mp131167) reported 29 minutes ago

  @CrimsonDesert_ I know everyone is kissing yall *** but seriously fix your ******* game already. Reality is you released an unfinished product but luckily you have all this support b/c if u were ubisoft you would take so much heat. Focus on controls & stability

• 
  Landon (@landon_va) reported 30 minutes ago

  @enigmoron @TheHiddenOneAC The most Ubisoft could change is very minor details, sure. They didn’t just go in and completely fix people’s supposed complaints with the parkour, that’s not how game development works

• 
  Shlorp :3 🏳️‍⚧️ (@Shlorp_YT) reported 31 minutes ago

  @wolfyvelvet Legit the only live service game that’s came out this generation that I’ve liked is XDefiant and Ubisoft shut that down within a year :,) Marvel Rivals might also be up there but I barely play it anymore.

• 
  𝐑𝐀𝐌𝐀𝐓𝐓𝐑𝐀 (@Ramattra___) reported 32 minutes ago

  @InsiderGamingIG XDefiant was a great game that Ubisoft shut down too quickly. The game's “issues” weren’t insurmountable. Ubisoft could have waited until S3/4 before making such a final decision. Stop everything before even the end of S2 and the most anticipated S3 was a stupid move.

• 
  SpotZet (@SpotZet) reported 34 minutes ago

  @WolvesEsports Thanks to Ubisoft for their terrible management. They've denied visas to many players. You esports teams are the ones who should unite to improve the game and its management. But since only you are affected, other teams don't care. Siege's biggest problem is its lack of empathy.

• 
  GOJI Skillswitch (@Skillswitch1) reported 34 minutes ago

  Hey @Xbox it would be great if I could download games that are from @Ubisoft without having to sync accounts and such without having as many issues as I do have. I tried creating a whole new account with Ubisoft, and it keeps denying it despite all information is correct. I cannot download any games from Ubisoft. EA games don't have these problems.

• 
  OCD0006 (@OCD0006) reported 35 minutes ago

  Hey #ubisoft #ubisoftsupport when is someone going to fix my account issues!? Ive filed multiple tickets and even a few reports to the "bugges" page. I CAN NOT USE OR PLAY THE CONTENT I HAVE PAID FOR! Its been over a month and nothing is fixed! #tomclancysthedivision2

• 
  Kemonogroyper (@KEMOgroyper) reported 40 minutes ago

  @revenant_MMXX You still haven't defined what "industry plant" means or why I should care. Most games in the west have government support now because our economies are broken. Ubisoft is funded by TWO governments. Go dilate over Assassin's Creed now to be fair.

• 
  Deuspigeon (@Rustyknale) reported 45 minutes ago

  @ColdBwoyy @TheDivisionGame Welcome to Ubisoft. They implemented New ANTI_Cheat, blocking all MAC users that have to play via Cloud gaming. And didn't even solving their Cheat problem.

• 
  Age 鬱 (@KokichiStrife) reported 45 minutes ago

  @TheHiddenOneAC I agree But the same problem still persists, Ubisoft is still out of touch The hidden blade is part of the series identity, why suddenly remove it in resynced ?

• 
  Pyranthos (@pyranthos492) reported 45 minutes ago

  @Ubisoft I almost deleted my account today before remembering a vital service you provide. Regular reminders as to how much you suck, and why you don't deserve any money from anyone.

• 
  aisha (@spinelessaisha) reported 54 minutes ago

  @finitecrystal i do have my problems with ubisoft game but i don't think my problme is "they're following the same formula that made far cry 3 good" bc i dont' even like far cry 3 myself

• 
  CrazyMonkey27 (@CrazyMonkey2717) reported 58 minutes ago

  @TheDivisionGame I’m very disappointed. Ubisoft Support manually added the Esprit Corps Outfit to the wrong account even though the referral was completed correctly. I had the same sync issue before Case: 26013088