Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Sitten	Game Crash	6 hours ago
Creil	Online Play	6 hours ago
Dieppe	Online Play	5 days ago
Villefranche-sur-Saône	Sign in	5 days ago
Ciudad Jardín	Glitches	6 days ago
Montréal	Sign in	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aRorschachTest (@aRorschachTest) reported 51 seconds ago

  @VarsityGamingTV EXPAND TTS. FFS console would like to get in, and with more games more will get caught. Battlefield 1 did it a decade ago! I don’t know what Ubisoft’s problem is

• 
  Ineri 🇦🇹 (@ineri_x) reported 2 minutes ago

  @SinfyVibes @FPSBoomerYT @WARDOGS They failed because Ubisoft sabotaged their own studio. The issue was never the game, the issue was the publisher.

• 
  Jonathan.G (@Jonathan2134) reported 2 minutes ago

  This problem Ubisoft, and other video game companies sells the product and doesn't care whether it works or not. I’d just like to download and play, but apparently, it’s too difficult for them to fix something that could easily be resolved in a single afternoon.

• 
  Mark 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Ibin_Nawtee) reported 3 minutes ago

  @Ubisoft_UK PC on Ubisoft launcher doesn't launch. Just say's it's running but nothing happens. Apparently I'm not the only one either. A fix would be great. Thank you.

• 
  pogbum (@pogbum4040) reported 8 minutes ago

  @TheHiddenOneAC but like honestly how come professional writters dont see it but normal everyday people do? like everyone who plays ubisoft games easily see the writting problem

• 
  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 9 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

• 
  Aherys (@aherys) reported 11 minutes ago

  @renlosmalik Thanks you, how ever what you said is absolutely not true. Triple AAA industry make money historical records everywhere (outside ubisoft). It's not an issue of "people do not buy". Studio shutdown just to please actionnary and because covid backslash. Job security is also very bad for indie because it's very hard place to be.

• 
  ezdev (@ezjpzy) reported 12 minutes ago

  @GameStalgiaX Ubisoft account login

• 
  Anthony Soprano (@TonySopranoLCN) reported 18 minutes ago

  @philthatremains I do not miss games without patches. Being able to fix broken **** on the fly is great...I like content patches and **** too...and DLC expansions. Yeah, some of it is whack (anything Ubisoft) but mostly the problem is greed...

• 
  Dark Protagonist 🎮 (@ShanTofique) reported 19 minutes ago

  @GhostRecon Game is crashing at launch when starting game from Ubisoft store on PC, plz fix that. It wasn't crashing when the new DLC update released, but after the new patch, it's crashing all the time

• 
  XÆN 🌹 (@XinDead) reported 20 minutes ago

  @Ilysomuch1000 @mrdaddyvondoom @itisscripted Yeah, it might not. But then why did people lose The Crew if Ubisoft hasn’t closed? Not owning your media is an issue that will only milk us as renters.

• 
  America First 🇻🇦 🇺🇸 🇮🇱😺 (@magaman28) reported 20 minutes ago

  @Ubisoft @UbisoftSupport I assume your aware of the glitch linking premium accounts to ghost recon wildlands and breakpoint? I can't access definitive editions of either game on Xbox or pc.

• 
  TheLastOgreThinkmatist (@ArcOgre007) reported 23 minutes ago

  @OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)

• 
  SpeedKomodo (@SpeedKomodo) reported 25 minutes ago

  @Ubisoft Has the Intel e core issue been patched yet?

• 
  DerUntergangGang (@UntergangGang) reported 26 minutes ago

  @Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.

• 
  The Hidden One (@TheHiddenOneAC) reported 32 minutes ago

  @s1nicki dunno how many more live service + turn based + mobo type of games ubisoft needs to make before they realize nobody wants it...

• 
  iampowlly (@iampowlly) reported 34 minutes ago

  @Ubisoft Any fix for lag and texture loading in Black flag Resinked?

• 
  Terry (@terrybearlawyer) reported 37 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Nick Vilims (@Nick_Vilims) reported 37 minutes ago

  @UbisoftSupport hello Ubisoft I am trying to reach out because my account got falsely ban. I was able to play last night and then the next day my account was ban. I have never once cheated on this game nor in any other game for that matter. My username is Timmy.3 please fix this!

• 
  this ***** is ****** up (@axxentcore) reported 40 minutes ago

  I think my biggest issue with gta6 through the leaks are the Ubisoft *** sound ques. I feel like gta has always had like really diegetic sounds or something that played into an overall aesthetic but there’s like phone notification sounds for ui popups and pickups

• 
  anna_world (@WorldAnnia47936) reported 42 minutes ago

  @seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?

• 
  Jacob Marsh (@JohnMar39804972) reported 48 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  _ (@xOGxRockStaRs) reported 49 minutes ago

  @UbisoftSupport I'm trying to refund Rocksmith+ cause i tried it again but it is still so bad comapred to rocksmith 2014 (14-day withdrawal right) but the problem is once i try to refund it the ubisoft connect turns to french and i cant change it

• 
  Shiny🦋 (@Shiiny77) reported 52 minutes ago

  I think a lot of people aren't understanding what im trying to say. Im not criticizing it the way you think. I know what the style is, its xcom we know that, to some people they will see it just as a mobile game because of the miniature based look, you can't change their mind. The problem is that this style is very "unique" its not something that is made for everyone, only a specific audience will like it and as a company trying to make a profit it is strange to operate this way. I could be SO wrong and the game could be super successful at launch although this is a Ubisoft game and there's patterns. I will try the game like everyone else and see if this will change my mind.👍

• 
  Kyle Wilson (@KyleDWilson1) reported 53 minutes ago

  @kiwitalkz "It would have a devastating impact on the entire industry because investor confidence would completely evaporate. That means investors wouldn't just invest in AAA or AA but indies as well!!!!" Good. Gaming needs to sit down and have a long, hard think. We have companies spending hundreds of millions of dollars on games with the lamest designs and most bog standard gameplay imaginable. Nobody thought during the development of Concord, hey, who are we spending all this money to please? We have Ubisoft making their long awaited Assassin's Creed game in Japan without a Japanese guy as the lead, and oh yeah, it's still a tedious slog to get through. We have live service after live service failure in AAA, not counting the open world messes full of bugs and unfinished bullcrap, and indies are just quirk chungus Undertale knockoff factories made by depressed pronoun people. The rare game that comes out that is actually worth it is often a total shock nobody saw coming. What ******** does that say about an industry that wants to charge me $100 for an empty ******* box? Gaming needs a time out to figure out how it got so completely off base.

• 
  Dhaval Solanki (@dhavuhikari) reported 53 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it a long time ago. At that time I logged in with my Google account. I only have around 2.5 hours of playtime, and that Google account is completely gone now. ​Whenever I try to launch the game, Ubisoft Connect shows this error: ​“Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already submitted the Ubisoft account recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Belsameth (@Scahrossar) reported 58 minutes ago

  @Ubisoft I actually bought Breakpoint and its such a dissapointment. There's a good game hidden in there, marred by all the attempts at live service bullshit and looking at The Division, without understanding what makers The Division good.

• 
  David Via (@daavidvia) reported 58 minutes ago

  My only problem with Noor is that it was presented as a direct counter to shields but due to its hard breaching denial potential teams will likely ignore shield countering tasks. The result will likely be: - Much harder to open reinforced, crucial walls and hatches. - Players to focuse more on kills rather than tactics. People got super hyped during Y11 reveal in Paris when the teaser was unveiled. People had high hopes Noor would "save" the game from the frustrating shield meta. If Noor couldn't hard breach deny he would feel super balanced. I would also be fine with his plant denial potential. However, he just feels too overwhelming right now. First two weeks of Ranked will be confusing and frustrating... but those two weeks will be extremely valuable for Ubisoft. I hope they take notes and correct stuff if needed. P.S.: This opinion is just based on what has been seen so far. Maybe his impact on the game isn't that big and it ends up being mainly used as a shield counter. I hope so! Make sure to try out the Test Server, play the first weeks of Y11S3... and send Ubisoft your feedback!

• 
  Yizus 🇻🇪 (@YizusOh) reported 58 minutes ago

  @Ubisoft Yeah, so when are they going to fix the accessory bug in Wildlands where equipping a helmet switches it to night-vision goggles?

• 
  🎮Beast Gamer Kuma (@BeastGamerKuma) reported 59 minutes ago

  @Stuffedlyons @mladenm So let's try to focus on what I feel is an issue, because again digital or physical is not really the problem since disc have not been the same for a while. Currently, Sony is pulling what Ubisoft did or stated a while ago, but really making it a reality. So why support them?