Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (57%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Heldenberg	Game Crash	1 hour ago
Paris	Glitches	1 day ago
Sitten	Game Crash	3 days ago
Creil	Online Play	3 days ago
Dieppe	Online Play	8 days ago
Villefranche-sur-Saône	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Craig (@uGVengence) reported 8 minutes ago

  I am having issues updating information on my ubisoft account. I have made a support case and yall did get back to me. Now I need to update yall with additional information but your website is failing to load the case. @UbisoftSupport

• 
  Asami DCD (@StarBreakersTW) reported 13 minutes ago

  @PinchofDoom @tacokitan @SpikeChunsoft_e Ubisoft with the shutdown of The Crew, which had a physical release of a live service game, resulted in discs not working anymore. By playing any game, we’re bound to EULAs. Though it is more a legal scare than anything, by those can they make US destroy. There’s more…

• 
  America First 🇻🇦 🇺🇸 🇮🇱😺 (@magaman28) reported 14 minutes ago

  @Ubisoft @UbisoftSupport I assume your aware of the glitch linking premium accounts to ghost recon wildlands and breakpoint? I can't access definitive editions of either game on Xbox or pc.

• 
  Kruz (@Kruzadar) reported 14 minutes ago

  Ubisoft updated Far Cry 4 to force you to launch and login to the Uplay launcher online to launch the game through that instead of just launching via Steam. The game came out in 2014. I've never launched the game online nor did I have to do any of this prior to the update 🤬

• 
  stefani (@xcxtopia) reported 16 minutes ago

  @justdancegame fix your servers ubisoft

• 
  The Derpiest of Derps (@SlyWolf5) reported 17 minutes ago

  Ubisoft asked for a video of the "Glitch". Which is simply they sold a bundle, that showed an item, now they are trying to charge for the item again because it apparently wasn't in the bundle (Even though it was shown) So I sent them the most sarcastic *** recording I could.

• 
  David Phipps 🇺🇸⚔️ beep/bop/boop (@dragbug1) reported 18 minutes ago

  @seanaintsmart @jan_volad You seem to fail to understand the real issue. The issue is about ownership. Digital is fine, I like it better too, but per Ubisoft, and Sony, I do not own it. It's a digital license. I want ownership and I want to give it away or trade it or sell it. Get it yet?

• 
  Al ex (@Freeeman_Gordon) reported 18 minutes ago

  @Dexerto "the inconvenience caused by this issue"!? This kind of behavior is just deeply rooted in corpo speak. Hey @Ubisoft let me spell it out for you: 'Please apologize, dear customer. We made a M-I-S-T-A-K-E."

• 
  Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported 19 minutes ago

  Fix the smurf accounts. Fix the xim cheaters. Instead you ban people for using vulgar language . Imagine a mature rated game like Grand theft Auto doing the same things they do in this game. Ubisoft will be sued for stupid **** antics @Rainbow6Game

• 
  Duke Magus (@dukemagus) reported 21 minutes ago

  @DanielOlimac You forgot WHO is behind this remake. Ubisoft burned all goodwill they had and then some. Even on the easiest wins they can't control their urges and censor something silly or add more DLC and live service nonsense. We know they'll ruin it, the only question is how much.

• 
  Lugames47 (@LuanRodrigueslg) reported 22 minutes ago

  My copy of Ghost Recon Wildlands is showing an error after the latest update: dialogue repeats endlessly, regardless of the language. I’ve already uninstalled the game and cleared the cache, but the problem persists. @UbisoftBrasil @Ubisoft

• 
  Yokimo Hurame (@YokiHurame) reported 22 minutes ago

  @ShitpostRock The only game I would have liked to see be a live service game with a constant roadmap and DLCs that add new things (without the bad practices of Ubisoft/EA/etc).

• 
  𝔸𝕟𝕕𝕣𝕖𝕨 🔰 (@Only1Digginz) reported 23 minutes ago

  @3denFPS The horrific launch of the first season and the netcode issues really tied a lead weight around that game's ankles. Really enjoyed it but Ubisoft just didn't have the patience to fix the problems. They wanted an instant hit in the live service space which is never reality.

• 
  Shiny🦋 (@Shiiny77) reported 24 minutes ago

  I think a lot of people aren't understanding what im trying to say. Im not criticizing it the way you think. I know what the style is, its xcom we know that, to some people they will see it just as a mobile game because of the miniature based look, you can't change their mind. The problem is that this style is very "unique" its not something that is made for everyone, only a specific audience will like it and as a company trying to make a profit it is strange to operate this way. I could be SO wrong and the game could be super successful at launch although this is a Ubisoft game and there's patterns. I will try the game like everyone else and see if this will change my mind.👍

• 
  Jack🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@purchase_jack) reported 26 minutes ago

  @UbisoftFR @GhostRecon any plans to fix some of the bugs that have been introduced through the latest 60fps patch, for ghost recon wildlands?

• 
  goose (@strongestgoose) reported 31 minutes ago

  @WoodysGamertag @UbisoftSupport Ubisoft is a easily the worst gaming company. I pray for their demise. “Be comfortable not owning games you’ve purchased” *** be comfortable me not buying your slop you French ***** Hope ur friend gets his issue resolved

• 
  M (@M92167930) reported 34 minutes ago

  @Ubisoft @TheDivisionGame Can someone fix Ubisoft Connect instability issue? Thanks

• 
  Jacob Marsh (@JohnMar39804972) reported 35 minutes ago

  @TheGameVerse They ruined wildlands. I uzed to play all thr time. But the new update tuin it. Now if you go to any menu all characters head gear changes to a mono nv. Its unplayable. Change clothes you have to fix all 4 members head gear. You cant even play it. Ubisoft today will ruin it.

• 
  jh0rge (@jh0rge_) reported 36 minutes ago

  @justdancegame The real issue is that Ubisoft has zero competition, so they give us bare-minimum effort, no updates/fixes. They forced a broken live-service launcher full of lag and crashes, while stripping away core features like the World Dance Floor and downgrading Unlimited into JD+. (1/2)

• 
  Xavier1415 (@Xavier1415) reported 36 minutes ago

  @Gentlman_Gaming @MazeAteThat Ea stopped. Ubisoft stop. Nintendo stopped many others stopped. But Xbox stopped it's a problem lol have a good day man.

• 
  ReaperWolf_Gaming (@ReaperwolfG) reported 37 minutes ago

  @Ubisoft @UbisoftSupport Plus not to mention the ****** freaking hit recognition not working worth ****

• 
  IshayuG (@GIshayu) reported 40 minutes ago

  @DanielOlimac @dukemagus I don't know what it shows. It's the game awards, the agendaen isn't regular games anymore. It's the games industry sniffing its own toes, just like The Golden Globes and so this other junk. But the reaction from any HOMM3 fan is the same. We don't like Ubisoft and r don't like what they have done to the games. Most of the HOMM games made by Ubisoft are really bad, and several of them don't even work at all due to DRM issues yet continues to be sold. They're just... selling a game where only the trial edition content can be played. They are scamming us. So wherever I hear "new HoMM announcement" my first reaction is not "yaaaaaay" it's "oh no what stupid bullshit have they done to it this time" In this case it's reasonable graphics, anything camera angles, and ultra terrible sounds, and I suspect a modding hostile UPlay integration or whatever it's called now. No thanks!

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 42 minutes ago

  @Ubisoft @UbisoftSupport Since you guys took away prestige crates, any chance you're going to fix the helmet bug you created while doing so?

• 
  Eleven (@alle1even) reported 45 minutes ago

  @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

• 
  Xvilium (@Xvilium) reported 45 minutes ago

  @Ubisoft fix your stupid *** ******* game I put 8 shots into castles head and he doesn’t die, I’m saying this mid ranked game btw

• 
  B_Ryce (@BryceCream57) reported 46 minutes ago

  @ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.

• 
  ZLEK (@ZakarinaMuyXd) reported 52 minutes ago

  @ohlookitsrafa Not much really, i guess the main thing is that ubisoft delivers broken games that can be patched by fans, and the broken games go with no strings attached, hoyoverse delivers "good games" with such a huge caviat that you genuinely don't want to even know anything they do

• 
  Late Stage Capitalist (@notmyfullname12) reported 59 minutes ago

  @InveighYT Bungie genuinely has some of the worst consumer practices in gaming, even including companies like e.a and ubisoft. Also bungie is the reason that everything in gaming was just live service slop for the last few years. Destiny is my favorite game, but bungie harmed gaming A LOT.

• 
  𝚂𝚒𝚛 𝚁𝚎𝚝𝚛𝚘 𝙳𝚊𝚍𝚍𝚢 ❦ (@archonik) reported 1 hour ago

  @progXprog @JNavok Your example is made in bad faith as you are purposefully picking extreme cases of online only games. There are online games dating back to the 80s that no longer work due to lack of official server support. So your "laws changed" argument has no ground. And even then, you are talking about a completely different problem -- nobody revoked your licence for The Crew or Concord. You are still legally allowed to boot the games. You are not breaking any laws or licenses by starting the discs. They "just" don't connect to servers. Which is a completely separate problem the community's been trying to fight for years. And why Stop Killing Games exists. And The Crew is the worst possible example you could have picked because Ubisoft is facing a major class-action lawsuit over this and the case is ongoing. The digital version of the Crew was literally removed from people's libraries, so even when a community solution was devised, legal purchasers could no longer use it. Something that could not happen with physical copies where the data is still available and there is no legal way for the company to take it away from you.

• 
  Dhaval Solanki (@dhavuhikari) reported 1 hour ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it some month ago. At that time I logged in with my Google account you can see i just play 2 and half our and That Google account is completely gone now. ​Now whenever I try to play, Ubisoft Connect shows: “Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already filled the Ubisoft recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? ​Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport