Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (71%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mantes-la-Jolie	Online Play	19 hours ago
Mulhouse	Sign in	3 days ago
Brussels	Sign in	3 days ago
Amane Aït Oussa	Sign in	5 days ago
Lorient	Sign in	6 days ago
Paris	Online Play	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Unusual Spectacle (@bonbon5505) reported 4 seconds ago

  @PressX_O sony took away 500 movies. ubisoft took away the crew. with sony being the only store means they can pull of an nintendo and keep gaves $80 forever. they get hacked all the time, and thier customer service is hot garbage. if you lose ur account ur done, ur games are gone. wake up

• 
  🐲【D】【R】【A】【C】【A】【R】【Y】【S 🐉#ᴛᴇᴀᴍʙʟᴀᴄᴋ (@tweetysgrandson) reported 1 minute ago

  choosing to skip the checkers board game in Havana today and progressing the story **** having an achievement ****'s not worth it said the same regarding the piano minigames in FF Rebirth but they weren't half as horrible as this is playing against a broken *** AI I am sure a normal game of checkers on a phone app isn't half as bad as Ubisoft thought this would be simple to people #AssassinsCreedBlackFlagResynced

• 
  Adrock (@Adrock318) reported 8 minutes ago

  @Ubisoft 15 gig update on Xbox and no fix for the inconsistent parry timing window. There is something off, input lag or something but timing the parry is broken when on story mode. How was this not addressed in this patch?

• 
  HighDefDiscNews.com (@HighDefDiscNews) reported 14 minutes ago

  Yo, @Ubisoft fix that!! Ship needs a steady wheel…

• 
  Rockluse (@XCrimsonRecluse) reported 15 minutes ago

  @QNDZYcom Are you smoking crack?!? Dude thinks a free game that was made by a bunch of ungodly greedy morons becoming a paid game is gonna solve it's problems lmao. Ubisoft couldn't pull off an fps even if they had ever CoD, Halo, and Battlefield dev helping them. **** Ubisoft

• 
  Omni (@Uhohhhsis) reported 17 minutes ago

  @Ubisoft DO NOT BUT UBI PLUS OR PREMIUM. They won’t even acknowledge or look at the support page. Highest upvoted issue and nothing no hotfix the entire weekend. Gross.

• 
  Salaar (@salaar018) reported 22 minutes ago

  @UbisoftSupport @Ubisoft Hey, ubisoft my ubisoft account recently hacked. I've been trying to reach you via ubisoft support by raising ticket but my problem haven't been solved. please help in recovering my account.

• 
  Renee 白蕾倪🪭🦊 (@ReneeBai_VT) reported 23 minutes ago

  @GoldeyTheFox Second time playing the game and I’ve already broken the game 3 times 💀 at this point feels like I’m stress testing Ubisoft servers lmaooo

• 
  ⬜ ◻ ◻ (@17l76) reported 24 minutes ago

  @ZodiacWolve @assassinscreed @Ubisoft That might be a ps app problem

• 
  Fábio Castro (@Fabiocastro185) reported 26 minutes ago

  @assassinscreed Oh dear @Ubisoft @assassinscreed team, even when you get something right, you make mistakes. Please fix the freezes introduced by yesterday's 1.0.4 update for Black Flag Resynced. It's ruining what was previously a perfect experience. Thank you.

• 
  Remy (follow me on insta: zero_art_official) (@ADemonNamedRemy) reported 28 minutes ago

  @SpIinterCaI god, i wish ubisoft would fix the game and have the last gen version be playable instead of them just telling players to disconnect and then reconnect when the game loads in.

• 
  Fábio Castro (@Fabiocastro185) reported 32 minutes ago

  @assassinscreed Oh dear @Ubisoft @assassinscreed team, even when you get something right, you make mistakes. Please fix the crashes introduced by yesterday's 1.0.4 update for Black Flag Resynced. It's ruining what was previously a perfect experience. Thank you.

• 
  Avner (@AvnerR6) reported 37 minutes ago

  My take from the org side is simple. Payments need to come out earlier. Giving a 2 month+ window leaves far too much room for orgs to not pay players who are no longer under contract. We have built into our contracts that if we are more than 2 weeks late on payments we forfeit our license and that should become standard. Give players recourse against missing salary. @OutlastGamingNA has survived for so long because we honor our contracts(which is the bare minimum) not despite of it. Disputes are one thing, fraud is another. Good orgs will only benefit from bad actors being ousted from the scene. Pay amount is another issue. Unfortunately economics don’t yet support every team paying high salaries. In the mean time, ensuring at least guaranteed payments are made, players are protected, and orgs have opportunity to grow revenue, allows the scene to grow substantially while investment grows to support more livable wages. I strongly believe the team at Ubisoft and blast are making major strides and the scene continues to get healthier. I look forward to continuing our investment in R6 and helping in a small part to make the scene fully competitive and financially viable in the near future.

• 
  KAIZAR underscore 3️⃣ (@Kaizar_3) reported 37 minutes ago

  This game went from being a sequel of an acclaimed platformer to a ******* space sim prequel nobody wants. Ubisoft should release it and let the ship their on crash already.

• 
  SlightlyBlackMale (@DraculaIsLameAf) reported 37 minutes ago

  @FatWalrusKing @Ubisoft Well yeah thats not a glitch, she just has no super armor during it, been that way for a while

• 
  Wesley ✨ (@wesleytypes) reported 39 minutes ago

  Notice how none of the other big companies or publishers have commented on Sony's announcement to end physical disc production? No gotcha moments from Xbox or Nintendo, no declarations of solidarity with fans from Ubisoft or EA. That's because everyone wants to go digital, and they're more than happy for Sony to take the fall and be the bad guy in their place. However, I think if we're honest, we can't exactly blame anyone for wanting an all digital future. That, in and of itself, is not bad. It is considerably cheaper and it caters to the prevailing interests of most consumers. It's kind of a no-brainer for these companies. So what's the real problem? The current digital infrastructure is unreliable and the concept of ownership versus the purchase of a license hasn't been sufficiently modernized. Simply put, it's just too soon and too easy to manipulate in unfair ways. Besides that, I don't see why fans can't continue to have physical discs in some capacity as long as they're willing to pay for them. That's where the real conversation is.

• 
  SlightlyBlackMale (@DraculaIsLameAf) reported 39 minutes ago

  @FatWalrusKing @Ubisoft What fix to khatun?

• 
  .cat (@ilycatwtf) reported 39 minutes ago

  @KaneB_R6 @UbisoftSupport you may try going the DSA route. you’re based in the EU, so the DSA applies to you as a user (it covers any service offered in the EU, regardless of where the provider is established). Ubisoft is clearly within scope. Siege is at minimum a hosting service under Art. 3(g)(iii).

• 
  Eduardo Cocina (@eCocina81) reported 42 minutes ago

  @Ubisoft Fix the stutter issue in the new patch!! Is unplayable.

• 
  Tom from Toonami 🦬 (@Chaoswulf1) reported 42 minutes ago

  @Ubisoft FIX THIS **** RIGHT NOW!

• 
  「Clout Strife ( 25/26 🏆)」 (@RandySTG) reported 42 minutes ago

  @AlllDaye I really wish they’d stop forcing that Ubisoft Connect ****. It happened with Mirage but because I was playing them from before, I could ignore the sign in and continue. It was o much worse in the past when they had uplay @VillageTaker

• 
  Dinnu daniel (@daniel_adinnu) reported 43 minutes ago

  Troy Baker, the actor behind Joel in The Last of Us and Indiana Jones in The Great Circle, used a 40 minute interview with Insider Gaming to push back against the industry’s most common villain narrative. His read: the games business isn’t run by greedy fat cats swimming through money, it’s trying to salvage itself. The backdrop makes his defense harder to dismiss as corporate cover. Development costs are spiraling, projects are being canceled before release, prices are climbing to levels the industry has never charged before, and physical media itself is under threat. Ubisoft Barcelona is currently striking after 51 developers there were hit by layoffs, days after finishing work on Assassin’s Creed content. That’s the environment Baker is defending studios inside of, not a hypothetical one. His actual argument has a specific moral framing most industry commentary skips. He says every studio carries a financial and moral responsibility to keep the people on its payroll employed, and that responsibility, not greed, is driving decisions people love to hate. Then he goes further than a simple defense: if live service models are what keeps a studio solvent enough to protect those jobs, he says, so be it. That’s the part worth sitting with. Live service games are usually framed as the villain of modern gaming, monetization schemes prioritized over creative ambition. Baker inverts that frame entirely. In his read, live service isn’t studios choosing profit over art, it’s studios choosing survival over shutting down, and shutting down means the layoffs he’s watching happen in real time at studios like Ubisoft Barcelona. Baker isn’t a studio executive with a balance sheet to protect. He’s a working actor who has spent decades inside these productions, and his take carries weight precisely because he has nothing to gain from defending the business side of an industry he doesn’t run.

• 
  Anarchist59 (@OnePieceofWax) reported 44 minutes ago

  @Ubisoft reboot the watchdogs franchise as the modern day assassin creeds story. Problem fixed 👍🏼🫡 hire me for more bomb *** ideas

• 
  Bigin_tokyo (@BiginTokyo) reported 48 minutes ago

  @kevincreednews Glad there doing this because Ubisoft connect is the worst, most broken thing I’ve ever seen

• 
  XxecutionorX GamingTV (@xxecutionorxGmg) reported 50 minutes ago

  @TheDivisionGame I am a Ubisoft partner a content creator and also a live streamer I stream on twitch I am contacting you to ask why do we invest our time and money into this game when you have people going around constantly cheating lag, switching

• 
  FINAL BOSS (@THEFINALBOSS223) reported 51 minutes ago

  @assassinscreed Fix ur stupid ubisoft connect app tht ruined my entire save file fuckkkk uu

• 
  M🇸🇩الحكم الدولي (@Assassins_M) reported 54 minutes ago

  Black Flag Resynced newest update has terrible micro stutters and frame freezing on PC whenever you jump forward in cities. Seems to be a widespread issue and I tried everything to fix it but to no avail. Gonna have to shelf it till this is fixed. Buggiest Ubisoft game in a while

• 
  Martin Zemek (@MartinZemek1) reported 56 minutes ago

  @iamrobtv I remember the AC devs saying how impressed they were with The Witcher 3, so they wanted to do something similar with Origins. The problem is Ubisoft took the usual greedy route: RPG mechanics designed more to sell XP boosters than to make quests as engaging as The Witcher's.

• 
  Synth Potato🥔 (@SynthPotato) reported 57 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  pogbum (@pogbum4040) reported 57 minutes ago

  @Dedo1380601 @1_batuta @SynthPotato i dont think it should be erased too, its a system that allows for tons of story focused side quests, the problem is really the amount and the quality of it, tw3 does it but way better, also ubisoft games main story have really mid cutscenes too