Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Colombes	Matchmaking	2 days ago
Mantes-la-Jolie	Online Play	3 days ago
Mulhouse	Sign in	5 days ago
Brussels	Sign in	6 days ago
Amane Aït Oussa	Sign in	7 days ago
Lorient	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AbuGhamdi (@TurkiTalents) reported 38 seconds ago

  @Ubisoft Please fix your faulty launcher, Ubisoft Connect.

• 
  NamtariuS (@Crasso32) reported 1 minute ago

  Hi Ubisoft, could you help me with a problem with my account? It says it's locked and I can't access it. @UbisoftSupport

• 
  David (@Uhohhhsis) reported 3 minutes ago

  @assassinscreed If you don’t fix the Ubisoft connect pc issue when you try to parkour in major cities I will never play a Ubi game again. Most highest voted issue in forums and NOTHING. It was perfect and then you ruined it.

• 
  AncientSwede (@AncientSweden) reported 4 minutes ago

  @Ubisoft @UbisoftSupport When is a fix for Black Flag Resynced coming out? it's totaly unplayable! #broken #patch1.0.4

• 
  🤘😎 (@DuckinFickhead) reported 5 minutes ago

  @Ubisoft Don't put out a patch if it's just going to **** **** up! Getting controller lag real bad now. #BlackFlagResynced

• 
  Anarchist59 (@OnePieceofWax) reported 8 minutes ago

  @Ubisoft reboot the watchdogs franchise as the modern day assassin creeds story. Problem fixed 👍🏼🫡 hire me for more bomb *** ideas

• 
  𝙅𝙋𝙂 (@JPGphotogame) reported 9 minutes ago

  I really appreciate it if more players could help about AC Black Flag state on PC. I'm not the only one experiencing these issues, many players are reporting the same problems and Ubisoft hasn't acknowledged them or made any about it.

• 
  evil entity (@fartfootjob) reported 14 minutes ago

  Ubisoft won't let me play my copy of Rayman Legends I hope they crash and burn!!!!!

• 
  pogbum (@pogbum4040) reported 15 minutes ago

  @Dedo1380601 @1_batuta @SynthPotato i dont think it should be erased too, its a system that allows for tons of story focused side quests, the problem is really the amount and the quality of it, tw3 does it but way better, also ubisoft games main story have really mid cutscenes too

• 
  The Chaos Lounge (@chaosprimeZ) reported 18 minutes ago

  From start to finish the game never disappointed. Graphics, music, Voice acting were all on point. Some voices were over used Ship upgrader and repair person) and some scenes again were extremely overused (successfully commandeering a ship) however the game just delivered and worked. Issues i had in early accesss were all resolved and as such Assassin's Creed Black Flag was a truly memorable experience and one that will stay with me for a long time. If you havent played before or played the original, this is still a game you want to play. I love the fact that Ubisoft despite the usual bloat in the Creed games, allowed me to play the way I wanted and never penalised me for it. Well done @Ubisoft @Ubisoft_UK @assassinscreed this is a well deserved 9/10 and gets the Chaos Seal of Approval. Just a FYI, this game was so good, im going to give the previous games another go. It made an Assassins fan out of me, and now I am one with the Creed. #AssassinsCreed

• 
  XxecutionorX GamingTV (@xxecutionorxGmg) reported 25 minutes ago

  @yannickbch good afternoon Yannick. I am a Ubisoft partner a content creator and also a live streamer I stream on twitch I am contacting you to ask why do we invest our time and money into this game when you have people going around constantly cheating lag, switching

• 
  Reetoban Chakraborty (@RitzDesmond) reported 28 minutes ago

  @beebomgaming @Ubisoft No they are not. This is just a remake. The next IP they will again screw it up with some stupid live service that nobody wants.

• 
  Smoke Grenade Guy (@x_lockon_x) reported 31 minutes ago

  Thought about trying the @Ubisoft plus premium service, but I can't even get @UbisoftSupport to acknowledge a support ticket I sent in 24 hours ago about a problem with my PS5 account link. Also, there seems to be no phone number to call or live chat option either. Not good.

• 
  Hamza (@alcatrazjail) reported 37 minutes ago

  @Ubisoft Please fix the streaming stutter in Assassin’s Creed Black Flag Resynced on PC. The game freezes for a moment while loading cities and NPCs. I’m playing on an Intel Core i7 + RTX 5070 Ti, and many PC players are reporting the same issue. There’s still no real fix.

• 
  Keaten (@Keaten88_2) reported 37 minutes ago

  @MKobokerz @cnnp16 @Black_D_Gamer1 They absolutely can afford it. The issue is usually data speeds, as an Ubisoft engineer mentioned about Star Wars Outlaws. The cartridge tech is fast enough for a lot of games to be read off of, but not all. Other situations are just publishers like NISA or Sega being cheap.

• 
  Ryan A Wilton (@Channandeller) reported 38 minutes ago

  I thought @Ubisoft supposedly fixed the weather problem in #blackflagresynced. it feels like its just a permanent electrical storm with a minimum of 3 twisters all the time now

• 
  Javier Parrao @ (@cptrenko) reported 38 minutes ago

  @GameOverThirty You know what's funny? EA Play Pro and Ubisoft+ have offered day-one releases for years, and somehow they never became the villains that were "destroying the industry." Game Pass does it, and suddenly it's the root cause of every commercial failure in gaming. Maybe the issue isn't the business model. Maybe it's that people don't really understand how subscription businesses work.

• 
  inkedELCHAPO 🇦🇺 (@inkedELCHAPO) reported 39 minutes ago

  @Riskit4TB @Ubisoft @assassinscreed Had same issue with star wars outlaws got a BSOD at release at the time on the best hardware available at the time. I dont do ubisoft games on pc at release anymore. I also had tried the game out on their ubisoft plus service.

• 
  Omni (@Uhohhhsis) reported 40 minutes ago

  @assassinscreed @30Posted What? Your highest upvoted issue has gotten no acknowledgment. You released a patch right before the weekend making it unplayable for Ubisoft Connect PC players. Please check the forums

• 
  XxecutionorX GamingTV (@xxecutionorxGmg) reported 42 minutes ago

  @TheDivisionGame I am a Ubisoft partner a content creator and also a live streamer I stream on twitch I am contacting you to ask why do we invest our time and money into this game when you have people going around constantly cheating lag, switching

• 
  AC (@elgallo_87) reported 42 minutes ago

  @Ubisoft It finally happen. The problem is I wanted this like 7 years ago.

• 
  Lee Wignall (@KindredUK) reported 44 minutes ago

  2 days ago i could play #assassinscreedblackflagresynced with project lasso and now i cant jump without my gpu going from 99% to 1% WTF this game has soo many issues on the PC through Ubisoft+

• 
  Mateusz Wilk (@Mateusz24139518) reported 45 minutes ago

  @UbisoftSupport HEY UBISOFT FIX YOUR WEBSITE FIRST, I CANNOT RESET PASSWORD TO MY ACCOUNT AND CANT CHANGE EMAIL TO IT EITHER AND I AM MISSING OUT ON COOL FREE STUFF

• 
  Miriam (Miri) 🧘🏻‍♀️💓 | On Vacation: Canada (@miriam_choomie) reported 48 minutes ago

  Never thought I´d say this but Ubisoft Customer Service helped me faster and less complicated than Valve´s Customer Service... Ubisoft helped me within 2 hrs Valve still hasn´t resolved my case and its already 2 days. I know that this might be bc Valve is bigger but still they want like 2 or 3 extra steps and Ubisoft did that within 1 step. My case was in both cases a Refund case.

• 
  Haru はる ☄️🍑🌸 (@MaeHaru0) reported 48 minutes ago

  > Installs Assassin's Creed II on steam > Waits for night to come to start properly > Clicks to play, Ubisoft installs its own launcher > Login into ubisoft, no account > Tries creating account, soft locks attempt for "too many attempts" > Cant create account; NIGHT RUINED. Big L

• 
  WolfgangMishima (@WolfgangMishima) reported 49 minutes ago

  @LegendaryYOBY When you put every major first party game into a subscription service on day one, I think it does devalue those games. Xbox is now giving us enough data to have that conversation. It’s great for consumers, but whether it’s good for business is another question. Ubisoft has its own problems. PlayStation doesn’t launch its biggest first party games into PS Plus on day one. Rockstar isn’t putting GTA VI into GTA+ on day one. EA Play Pro offers day one releases, but that’s PC only. Console EA Play is mainly trials, discounts, and older titles. Game Pass has been the biggest test of the day one subscription model. It’ll be interesting to see whether Microsoft sticks with it long term or changes course based on the financial results.

• 
  Jak Grant (@JakGrant) reported 51 minutes ago

  Well, feeling better today after yesterday still a little tender from the urologist visit with the camera work. It was definitely something freaky to watch, but at least I have more answers than I did. So plans for today we will be streaming, we weren't sure how uncomfortable we'd be. But with the AC:BFR patch drop, which super weirdly I did not see download at all last night in Ubisoft Launcher which was weird but it's there. Oh derp. "Enabled automatic game updates for recently played games" ticked. ****** is me. Yes I'm a techy and IT techy person and problem fixer >.> Blonde moment right there. Anyway, back to some AC:BFR I'm probably horrendously behind in the storyline compared to everyone. We'll be kicking off soon with a stream.

• 
  CombatCarrot (@CombatCarrot) reported 51 minutes ago

  After hours of playing #AssasinsCreedBlackFlag I must say @Ubisoft did such a great job at the remake, HOWEVER, you didn't have to Ubisoft microtransactions into everything. Not to mention launching another one of your games to see details on an item. As someone studying game dev, playing and showcasing games live, there are better ways of making money. That ain't it. Moving a large part of the Animus to this was a poor idea. Yes, I understand not everyone plays for that portion of the story, but more to be a pirate. But you excluded those who enjoy the entire story, not just the role-playing pirate aspect. Frankly, I would have said 10/10; however, I think doing what you did significantly harmed the game from a narrative and moral viewpoint of a large portion of fans, even if it doesn't hinder progress. 7/10. Besides these issues, the remake IS the standard by which all remakes should be made. Even the funny bugs and glitches still exist. Game on point, some choices definitely not.

• 
  SlightlyBlackMale (@DraculaIsLameAf) reported 54 minutes ago

  @FatWalrusKing @Ubisoft Well yeah thats not a glitch, she just has no super armor during it, been that way for a while

• 
  The Fat Walrus King (@FatWalrusKing) reported 56 minutes ago

  Sure, but no nerfs to actually broken characters like virt or pirate, and STILL no fix to Khatun’s deflect impale, great job @Ubisoft