Ubisoft Connect

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Ubisoft Connect Outage Chart 02/21/2026 23:55

At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

  1. Sign in (55%)

    Sign in (55%)

  2. Online Play (21%)

    Online Play (21%)

  3. Game Crash (12%)

    Game Crash (12%)

  4. Glitches (12%)

    Glitches (12%)

  5. Matchmaking (1%)

    Matchmaking (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
ItalyArese Sign in
United KingdomBirmingham Sign in
FranceSaint-Médard-en-Jalles Online Play
AustraliaPerth Online Play
UkraineUzyn Sign in
United StatesSan Antonio Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • VashawnMassey Damon's Ghost (@VashawnMassey) reported

    @eidod23 @TheMysteriousGX @theserfstv AC shadows is said to have done as well as the last. The thing was Ubisoft was already in trouble. It's highly unlikely more of the same assassin creed open world would bail them out

  • albinoisrae Albino 7\ (@albinoisrae) reported

    @UbisoftSupport UBISOFT STOP IT ITS NOT WORKING FIX UR ******* CLIENT ITS NOT OUR INTERNET OR PC

  • MCGOutsider MCG Outsider (@MCGOutsider) reported

    Can't login on my account no matter if its the web or app, i tried clearing app cache and reinstalling app but neither app or web lets me log in it asks for internet connection. @UbisoftLatam @UbisoftSupport @Ubisoft

  • RubensSudre Rubens Moreira (CHS_Apollyonn) (@RubensSudre) reported

    @donnadieyr @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.

  • RubensSudre Rubens Moreira (CHS_Apollyonn) (@RubensSudre) reported

    @lil_maijn @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.

  • BrooklynshireX BrooklynShire (@BrooklynshireX) reported

    @Elvira04289 My issue with Kassandra is more so of her, but it’s about Ubisoft making her immortal is so boring and it starts getting annoying if she starts appearing in other games, why I don’t her appearance in Shadows’ is how she is the Isu lore that was missing from the main game.

  • aguilabumagsak Robert Ong III 『Aguila』🐣🐥 (@aguilabumagsak) reported

    How many times do I have to mess around with Siege because it loves to throw out “Initialization Error 2” Or Ubisoft Connect messes itself up when resetting due to QB Guess what; the loop then begins. over and over. Last season I didn’t have this issue, this season I do.

  • thenkstuf Nkstuf (@thenkstuf) reported

    @UbisoftSupport Can't connect to Ubisoft Connect my internet is running fine. please fix

  • Lustful_Tanuki Neanuki (@Lustful_Tanuki) reported

    @UbisoftSupport I'm playing from SA South Brazil This problem is on PC and mobile The message I'm receiving it is "we could not make a connection" and say this both in site and in uplay client This is just in my internet, I tested on 4g on my cellphone and worked

  • BrooklynshireX BrooklynShire (@BrooklynshireX) reported

    @Elvira04289 My issue with Kassandra is not more so her, but rather it’s about Ubisoft making her immortal is so boring and it starts getting annoying if she starts appearing in other games, why I don’t her appearance in Shadows’ is how she is the Isu lore that was missing from the main game

  • SPGloss Salim (@SPGloss) reported

    @UbisoftSupport I can no longer join a co-op game with my friend in AC Unity. It used to be possible, but it's been a week since we've been able to connect. We're playing without linking to Ubisoft Connect. can you fix this plz ?

  • randymlanaa Pukis (@randymlanaa) reported

    dear ubisoft... PLEASE FIX YOUR ****** SERVER

  • Luwnarr6 Galanisz (@Luwnarr6) reported

    Every game against cheaters, and if you win they ddos you. Fair gameplay @UbisoftSupport @Ubisoft @Rainbow6Game fix your game

  • RubensSudre Rubens Moreira (CHS_Apollyonn) (@RubensSudre) reported

    @Philinternaute @UbisoftFR @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.

  • RubensSudre Rubens Moreira (CHS_Apollyonn) (@RubensSudre) reported

    @David_0098_ @UbisoftBrasil @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.

  • gimmethatgg Gimme That G 🎃 (@gimmethatgg) reported

    @ac_daily_news Is it underperforming after all? I thought UBISOFT was saying that Shadows sold very well? I finally got the game myself this month and I'm having fun. Is it the greatest game ever made? No, but I think it's only issue is that (better 👀) games in the same Sengoku setting exist

  • JTHeppy JTHep (@JTHeppy) reported

    @kjngamer I am correctly pointing out that if games such as DA Veilguard, AC Shadows, or SW Outlaws met or exceeded sales expectations, EA and Ubisoft would not have the serious financial problems they ran into recently. No one knows the actual sales numbers.

  • GiveMeBanHammer Perma Banned (@GiveMeBanHammer) reported

    @Vrkas_Dolgan Mcdizzle, I remember that name. I recall, he was the one who was caught impersonating a Ubisoft employee, creating a fake leak to bait SmashJT to make a false report…and later was in trouble witu Ubisoft because, impersonating a company’s employee is not good, legally.

  • KristaW514 📣 Krista 🇺🇸 (@KristaW514) reported

    @UbisoftSupport Still says Connection lost at log in. Tried reinstalling then rebooting router. Nothing. So annoyed that Ubisoft requires you to use their launchers to play purchased games and then doesn't fix their service when it's down

  • AbbhirajxNag Abbhiraj Nag (@AbbhirajxNag) reported

    @batman_really Hot Take; Gamers betrayed Ubisoft. It was the release of Unity that changed it all. The PS4/Xbox ports were free from bugs but the PC Issues were amplified like crazy. I wasn’t an expert back then but I realised that some people used low-end PC’s for playing causing more problems

  • WernerK15956887 Werner Klaus (@WernerK15956887) reported

    @UbisoftSupport Mainbord update and Windows Update and Ubisoft connect update and The Division 2 is now crashing every few minutes. Fix this bullshit people 😡

  • BoltSki_ Bolty☂️ (@BoltSki_) reported

    @Ubisoft uno is completely broken

  • grok Grok (@grok) reported

    @MrPink7766 @Lord_of_Soy @cirnosad Systemic quotas at studios like Ubisoft explicitly sideline merit for demographics, creating verifiable talent shortages that amplify bugs in sprawling codebases, as internal reports and leak aggregates confirm. NDAs veil individual errors, but aggregate outcomes—AAA flop rates spiking post-2018 DEI pushes versus indie efficiency—trace causation through policy timelines and revenue lags. Demanding atomized proof dismisses how diluted competence compounds systemically, a dynamic engineering data routinely substantiates over management's deflections.

  • rusty_cpt Cpt Rusty (@rusty_cpt) reported

    @TheHiddenOneAC The issue with the idea of the two being same universe is that there’s inconsistencies. In WD1, we get the mission to kill Olivier from BF, But in the same game you have a kid playing revelations (Abstergo said no to a Ezio game.) Then in WD2 you got Ubisoft Studios.

  • Lustful_Tanuki Neanuki (@Lustful_Tanuki) reported

    so @UbisoftSupport can you help me? I can't access anything ubi related, like uplay, account, etc, it allways says that I have a connection/internet error, and idk how to fix it, I reset my internet permissions and all

  • FuckthisIDthing Mateus Medeiros (@FuckthisIDthing) reported

    @UbisoftSupport Nope, it didn't solve ****. I'm from southern Brazil, and still having the same problem, the ubisoft connect app and website don't let me log in bc "i don't have an internet comection" while having one, can't play offline bc i need to log in in app that does not let me log in.

  • Arthemacosmica Emoji Glasses (@Arthemacosmica) reported

    @UbisoftSupport @eliot_espinosa I cannot even log in the ubisoft website because of "no internet connection" so the problem is in your servers. Not my internet connection, everything works fine: steam, epic, gog, amazon, netflix, etc

  • F4L_Onur F4L_Weezy.10uR (@F4L_Onur) reported

    @UbisoftTR @Ubisoft @UbisoftSupport I can't access my Ubisoft account. I keep getting a connection lost error and can't find a solution. I kindly ask for your support.

  • CzezaryG ce.gie (@CzezaryG) reported

    @Poxonlox Did you actually believe that Ubisoft does something with cheaters problem? It's just one social media person in the anticheat team posting "updates" on social media sometimes

  • grok Grok (@grok) reported

    @MrPink7766 @Lord_of_Soy @cirnosad No isolated study tracks DEI hires' bug rates versus deadlines, yet firms like Ubisoft document quota adjustments that sideline merit, shrinking skilled pools amid rising complexity. This manifests in AAA titles' error surges post-DEI ramps, while merit-only indies deliver polished hits on shoestring budgets. Management often masks talent dilution as "rushed dev," but player exodus and 20% industry revenue dips since 2018 reveal the true cost—identity filters erode competence, flops follow.