Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (61%)
• Online Play (21%)
• Glitches (14%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Haguenau	Sign in	10 hours ago
Val-d'Or	Sign in	2 days ago
Pointe-à-Pitre	Sign in	2 days ago
Les Abymes	Sign in	2 days ago
Rio de Janeiro	Glitches	2 days ago
Bompas	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Dwulfgr (@Sirnoobwulfgr) reported 3 minutes ago

  The problem with remaking the older Assassin's creed games is that most of what is there cannot be reused and as we saw with black flag resynced, most of the new stuff ubisoft adds is ***.

• 
  ANIMUS_X (@Ubicypher) reported 4 minutes ago

  @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

• 
  OCD Gamer (@OCDGamerNZ) reported 6 minutes ago

  @Hecatomb15 @Ubisoft Nah the worst I got in the base game was bugged aiming that would fix itself up. Only happened after I bought DLC. Could be uncanny timing... but yeah.

• 
  Nathaniel, the best Lizzer (@Jonathanfrost22) reported 9 minutes ago

  Thanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.

• 
  Neoh 💿 (@neohnerdin) reported 12 minutes ago

  @BraidzMCau @Brooks_exe @DirtDisrespect Then maybe Ubisoft should stop releasing AC games every year. That’s their problem not rockstars. Give the devs time to cook.

• 
  Munke (@VirtualMunke) reported 14 minutes ago

  @TheRAFITI69 That's not on Ubisoft though. I'd rather they take their time and get it right instead of releasing a half assed attempt only to fix it a couple weeks later. Theyre actually taking the time to quality control their shi again and im all for it

• 
  Kill3RToNE #GTAVI (@killertkr6) reported 21 minutes ago

  @JAYGAMING029 Anyone has an issue with graphics settings won’t save on Ubisoft games?

• 
  Whiitake 🇺🇸⛈️ (@Whiitake) reported 22 minutes ago

  @Vex_D1 @Ubisoft Right. This issue has been known for many years and Ubisoft always told everyone to go pound sand. Then they said they would look into it, then they cancelled support of Wildlands and left it unresolved around 2022. Now in 2026 they say they will fix it...

• 
  Jorge perez (@Jorge_305) reported 26 minutes ago

  @xmuratbolukbasi @lowkeytarn1shed @Ubisoft You shouldnt have to do anything for a product you bough is on the devs to fix their game.

• 
  Bizmut🐸 (@BizmutCS) reported 28 minutes ago

  @CounterStrike @thegameawards @KaciAitchison This is deathmatch in Counter-strike 2. Fix it or embrace it and publicly say it's allowed to cheat in CS2. CS2 is a joke and doesn't even deserve a positive mention from anyone. Give us a date when you will release anticheat or give up the title of the best esport game. You are as detached from players just like 3A gaming industry. Valve is no better than EA, Blizzard or Ubisoft.

• 
  urlocalxeno (@urlocalxeno) reported 28 minutes ago

  @JimSplib @Ubisoft ye how to fix this ****

• 
  Omar (@Omar15642112) reported 36 minutes ago

  @LegacyKillaHD As long as they keep it in online i couldn't care less, the problem is, i feel this **** is hitting singleplayer too like Ubisoft does with armor and pay to fast

• 
  The Raven (@RavenMentore) reported 38 minutes ago

  There is a deeper contradiction worth discussing when public influencers or social-media personalities repeatedly accuse parts of a fandom of “gatekeeping,” while simultaneously dismissing, belittling, or refusing to engage with criticism from those same communities — particularly when those creators have ongoing partnerships, sponsorships, promotional relationships, or other professional ties with Ubisoft. To be clear: genuine gatekeeping absolutely exists. Telling people that they cannot enjoy Assassin’s Creed because they discovered the series through a newer game, prefer RPG mechanics, like a particular character, or have different interpretations of the franchise is unnecessary and toxic. But the word “gatekeeping” can also become so broadly applied that it stops being a meaningful criticism and instead becomes a way of dismissing disagreement. There is a fundamental difference between gatekeeping someone from participating in a community and criticising the direction of a franchise you have been invested in for years. A fan saying, “I don't like where the series is going and here's why” isn't automatically gatekeeping. A fan saying, “I prefer the older games because of their emphasis on social stealth, investigation, parkour, smaller-scale environments, philosophical storytelling and the Assassin–Templar conflict” isn't automatically gatekeeping. And a fan questioning Ubisoft's creative decisions, monetisation, design philosophy, writing or treatment of established characters isn't automatically gatekeeping either. Those are opinions. And opinions don't become illegitimate simply because they come from people who disagree with the current direction of the franchise. The bigger issue is what happens when an influencer positions themselves as a representative of “the community” while only acknowledging the portion of that community that agrees with them. A fandom isn't a single ideological bloc. Assassin's Creed has existed for nearly two decades. It contains people who started with AC1, people who started with Ezio, people who came in through Black Flag, Unity, Origins, Odyssey, Valhalla, Mirage, or other entries. Some prefer linear games. Others prefer RPGs. Some care primarily about the historical settings. Others care about the Isu mythology. Some care about stealth. Others care about combat. Some want the franchise to return to its older structure. Others want it to continue evolving. None of those groups automatically has exclusive ownership of the franchise. But that also means no individual influencer gets to decide that one particular perspective represents “the fans” while every opposing perspective is dismissed as “gatekeeping,” “toxic fandom,” “nostalgia,” or some other convenient label. And this is where the contradiction becomes particularly important when professional relationships with Ubisoft are involved. Having a partnership with Ubisoft doesn't automatically invalidate someone's opinion. That's not the argument. The reasonable question is whether someone can maintain genuine independence while simultaneously presenting themselves as a voice for a wider community. If your professional position, access, sponsorships, promotional opportunities or relationships with a publisher create incentives to maintain a particular narrative, then you should be especially careful about presenting your personal interpretation as though it represents everyone. You can absolutely be a fan and work with a company. But being a fan, being an influencer, and being a representative of an entire community are three different things. If you repeatedly tell other fans that they're “gatekeeping” because they don't share your interpretation, while refusing to acknowledge legitimate criticism from them, you're no longer really representing the community as a whole. You're representing yourself. And there's nothing inherently wrong with that.

• 
  BIBI (@IridescentSun_) reported 39 minutes ago

  THE FUMBLE NOT ENDED THERE, I SAW AC ODYSSEY GOT A DISCOUNT SO I BOUGHT. LORD UBISOFT GAME BACK TO BACK, HOLY ****. one had massive flickering issues on my 4050, and the other has ****** *** mobile game UI. For **** Sake.

• 
  The Raven (@RavenMentore) reported 39 minutes ago

  Calling long-time Assassin’s Creed fans “gatekeepers” because they want Assassin’s Creed to retain the identity that made them fans in the first place completely misses the point. A franchise evolving is not the same thing as a franchise being able to become *anything* simply because the Assassin’s Creed logo is on the box. Fans asking for social stealth, parkour, grounded historical storytelling, Assassins vs Templars, meaningful modern-day lore and the design philosophy that defined the classic games aren't trying to stop other people having fun. They're asking Ubisoft not to abandon the qualities that made Assassin’s Creed distinctive. And dismissing criticism as a “hate crusade” or “Twitter engagement farming” isn't an argument. People are allowed to dislike the direction of a franchise they have supported for years. There is also an obvious difference between mythology existing within Assassin’s Creed lore through the Isu and turning mythology into an excuse for increasingly fantastical RPG content. The older games managed science fiction, historical fiction and mystery without forgetting what kind of series they were. Want the RPG games? Fine. Enjoy them. Want mythology? Fine. But stop pretending that people asking **Assassin’s Creed to actually feel like Assassin’s Creed** are somehow the problem. Criticism isn't gatekeeping.

• 
  Captain Ziri (ⴰⵎⵣⵡⴰⵔ ⵣⵉⵔⵉ) (@NormBreaker3) reported 42 minutes ago

  @HanDoesHisBest I pretty much like everything if you make a good game of any genre, I'll probably enjoy it, only exception I can't stand is the classic empty open world Ubisoft game, live service type of crap, youtuber type shovelware and most sports games

• 
  Miguel Dagnino (@mdagnino22) reported 46 minutes ago

  @TheDivisionGame Hi, I've had a problem for a long time, and it's been happening again lately. Ubisoft Support hasn't been able to provide a solution so far. Please, I need help, since I've put a lot of hours into the game. case: 26473524

• 
  GimmeBoss (@gimmebosscoffee) reported 46 minutes ago

  @TheRealZephryss Ubisoft pivoted to "Witchers Creed" with Origin in 2017 because they chased The Witcher 3 fame and glory. Ubi rarely set trends these days, they chase them and most of the time fail miserably. There's no denying the popularity that spawned from the RPG series, beginning with Origins, and this is because it made the franchise more approachable. Most would say "AC was getting stale" before Origins came along. And I'll agree! I loved Unity, and despite it's failings, as a Brit, I loved Syndicate. But it wasnt the style of the game that was the problem. It's because Ubisoft (AGAIN) pivoted to try and make AC an annual franchise, like FIFA or COD. AC has the appeal, sure, but they didnt have the ability to make an AC that kept it fresh EVERY YEAR. They should've given AC 3-4 years to breathe and release a new one, rather than chase that yearly release, and as a result, we got the RPG series and, IMO, the downward spiral of the "Assassin" in Assassins Creed.

• 
  Richard Loveridge (@selnor1983) reported 47 minutes ago

  @Colteastwood Think the issue is the hype around Marvel Insomniac games isnt there anymore. I have the same feeling about Wolverine as I do about a new Ubisoft game. Just have veryittle interest in Spiderman 3 with a Wolverine skin. Insomniac should forgrt Marvel and make something OG.

• 
  Anaconda (@AnacondaFactor) reported 48 minutes ago

  @UbisoftSupport Crash as soon I give in my name, thank you for waste my time Ubisoft! 🖕

• 
  Nokrot (@Nokrot_2_NK) reported 50 minutes ago

  @Lucid00 at this point i believe the pirate community only gets even more points every time a company tries to cut anything sony? physical media ubisoft? service games that are now useless discs nintendo? not a single clear way to play ds tittles and now poke bank idk...

• 
  MohSkinner (@MohSkinnerr) reported 51 minutes ago

  @Ubisoft You have games that crash a lot; try to fix them and resolve their issues. I can't play a game if you have problems with your games. Fix that; don't be selfish and only care about money.

• 
  Fury (@FilthandFury411) reported 53 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  Choochoo Train (@ChoochooTr68965) reported 54 minutes ago

  @Katsurote peoples main issues with he game is first and foremost the story. It's **** from a butt and there's no room for debate on that. Too much Ubisoft busywork. The upgrade/suit system not as cool/fun as first game Mary Jane sections like come on man lol movement is great

• 
  Kira, Bottom Butch Spiegel and Resident of the Jar (@KiraKiraExplode) reported 54 minutes ago

  There is a way to fix it, pretty easy actually but be warned. I wish @Ubisoft would fix that but they don't want to it seems.

• 
  BigCheese (@BigCheese309) reported 55 minutes ago

  They be talking about GTAVI like it’s being made by EA or Ubisoft and Is gonna be just some live service bullshit

• 
  Orcbolg (@killine01) reported 56 minutes ago

  @ridwanarvi Its kinda annoying that Ubisoft is still not fixing their Uno server issues. Its always like this on Uno streams. Glad they saved it on Pokajan

• 
  DisabledBrandon (@DisabledBrandon) reported 58 minutes ago

  @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

• 
  Cipher Of Being (@AlteredEndeavor) reported 60 minutes ago

  @MLGecko627 I don't think Sony first party games are the only ones that get attacked for this at all. Ubisoft has been getting hammered over its open world formula for years. Call of Duty gets criticized for being repetitive constantly. Sports games get criticized for yearly iterations, and I've even seen the exact criticism you're making here about seemingly everything becoming a Soulslike. I think what we see probably has a lot to do with the circles we're in and what the algorithms keep feeding us. I also don't think cinematic narrative driven action adventure games are inherently the problem. I enjoy plenty of them myself. My criticism is more about how much of Sony's major first party output has started to share a similar design philosophy, presentation, and structure. You can absolutely prefer that style of game, and I understand why someone would choose PlayStation specifically because Sony still invests heavily in it. Where I disagree is the idea that criticizing repetition means wanting these games to disappear or become Soulslikes. There's a huge amount of room for experimentation within cinematic action adventure games themselves. Different approaches to level design, storytelling, player agency, progression, combat, exploration, structure, and presentation could still produce the kind of narrative driven experiences you're talking about without abandoning the genre. I think this also connects to the larger problem with gaming discourse. Algorithms can make whatever criticism you're surrounded by feel universal. If you're heavily invested in PlayStation, you're probably going to see a disproportionate amount of PlayStation discourse. Someone heavily invested in Ubisoft, Xbox, Call of Duty, or Souls games is probably seeing an entirely different version of the supposedly "universal" gaming conversation. So I don't want Sony to stop making these games. I'd just like to see them take more chances within that space rather than feeling like the alternative has to be either the familiar Sony formula or turning everything into a Soulslike.

• 
  _ (@xOGxRockStaRs) reported 60 minutes ago

  @UbisoftSupport I'm trying to refund Rocksmith+ cause i tried it again but it is still so bad comapred to rocksmith 2014 (14-day withdrawal right) but the problem is once i try to refund it the ubisoft connect turns to french and i cant change it