Ubisoft Connect status: server issues and outage reports
Problems detected
Users are reporting problems related to: sign in, online play and glitches.
Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 20: Problems at Ubisoft Connect
Ubisoft Connect is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (61%)
- Online Play (20%)
- Glitches (9%)
- Game Crash (7%)
- Matchmaking (3%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jouy-sur-Morin
|
Online Play | 5 hours ago |
 Berazategui
|
Online Play | 22 hours ago |
|
Tignieu-Jameyzieu
|
Glitches | 4 days ago |
 Bhopal
|
Online Play | 4 days ago |
 London
|
Sign in | 4 days ago |
|
Paris
|
Sign in | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Wild Cloud☁️ (@WildCloud420) reported@OzgurCreativity @GamewithDave Just pay for internet, a gaming pc, the videogame itself, the repairs on your pc, and you're straight, oh wait also you need a phone to authenticate your account and if you want to play Ubisoft games you need to use their service, also you need to sell your unborn child's soul.
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TheDiablix (@TheDiablix) reported@DarioColon1 @exocetr @EndymionYT No. That's literally just what occurred. Ubisoft claimed Shadows did well, all the while as soon as it's first month of sales was done they kicked selling everything into overdrive and got into legal trouble for lying to investors and loan companies over their quarterlies
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M88 🎮📸 (@M88Gaming) reported@GamerGrl73 I hope Ubisoft Connect too. I can't pass through the login screen.
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TheDiablix (@TheDiablix) reported@DarioColon1 @exocetr @EndymionYT No. That's literally just what occurred. Ubisoft claimed Shadows did well, all the while as soon as it's first month of sales was done they kicked selling everything into overdrive and got into legal trouble for lying to investors and loan companies over their quarterlies
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Danilo Costa Viana (@Dancovich) reported@SpeedGod_CDN @nan0werx @JezCorden Then they should give an option to personalize what you want from Ultimate. CoD isn't even the main issue, Fortnite Crew, Ubisoft classics and EA Play are all services not everybody wants but they all need to pay for.
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bruhlord (@deuse76) reported@Nezzzooo This game when it came out - was a buggy mess - infamous Ubisoft graphical downgrades - 0 personality protagonist - broken online mechanics - overhyped to oblivion - extremely bad narrative and lackluster 0 tension finale There's a reason this game isn talked about these days.
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Casual Boy (@CasualBoy007) reported@thephukdi I thought this guy was smart, no he is an Idiot. If your product has issues then improve it. UBISOFT which is such a big studio is giving flops after flops. Your game should meet western standards.
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Aman Jagtap (@Ffgp68787) reported@UbisoftSupport My Ubisoft account may be compromised. I got emails about password reset, password change, and a US login (I am in India) which I did not do. Now I cannot login, reset email not coming, and it shows access restricted. Please help recover my account.
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Cr0ss (@__Cr0ss_) reported@Dexerto The problem especially with Ultimate was trying to justify the price hike by lumping a bunch of stuff no one cares about with it. I don't care about Fortnite Crew, I REALLY don't care about Ubisoft+, and any EA games that are halfway decent, I've likely already bought outright.
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🖤West Indian Papi 😈 (@JasonBLH) reported@NikTek For that year this was amazing… my problem Ubisoft has not tried since to make anything as amazing and memorable as black flag, they stopped caring for other projects, teams, their audience… this company is showing up new games and canceling them before they even start on them.
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Nabam Yali (@jojomojo556) reported@UbisoftSupport Hello ubisoft pls sam problem pls help
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NoFront (@G0MEZ93) reported@AkiraAmora This fixed it for me: Equip everything one last time, close game, and backup folder 635(Uplay) or 1843 (Steam) in your Ubisoft savegames. You can find your correct Account-ID folder name on R6Tracker.If they reset again, just logout/login and paste your backup back🤝
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Xylus (@Xylus19) reported@HatedDesign @HighNGamingNews @DestinLegarie I doubt cod is breaking gp. The issue is less players in cod because they've been bad. Not more people playing without buying.. Not that anyone plays for "free" everyone pays. The bundled subscriptions are the problem. Riot, fortnite, ea, ubisoft.. They cost the money.
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KristjaanGaming (@Kristjaan10) reported@Kama_Kamilia People have posted gameplay I just People like games like rdr2 Because it visualy impresev But i have seen People post gameplay Moments If don't like game it's your problem If find rdr2 is to realistic or boring Play ****** Ubisoft game then Some of them are really outdated
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🇮🇳IAMTHEKNIGHT (@Batknight47) reported@wojakcodes Ubisoft doesn't has story problem They have a story telling problem People like marc Alexis cote destroyed ac brand imo. Graphics and art direction have always been top notch but my god they need good writers back.
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Kazaxy (@KazaxyII) reported@Bread_Frenchy_ Hi, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long. 15 seasons at champion across 4 years of playing time gone. I have offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still generic rejection replies. I was wondering if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ As I keep getting rejected for security reasons.
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bubs (@turknadian) reported.@Ubisoft please ******* fix siege so i can properly play it instead of it crashing everytime i play oregon!
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DragonOfBlood87 (@M3G1_87) reported@JezCorden CoD didn't raise the price, toss the Ubisoft+ Classics to the trash bin, almost all of the most played Ubisoft games were already on Game Pass, and this addition only put more trash in the service. Ubisoft+ is around 7.99€ alone. Drop that and Fortnite Crew.
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ᛏᚻᚪᛏᚳᚻᚱᛁᛋᛏᚷᚢᛁ (@That_ChristGuy) reportedWhy is it that I have NO ISSUES with ANY OTHER game on my PC BESIDES SIEGE?! Everything loads without issues, plays without issues, but Siege? I'm currently on start up attempt #8 as I'm typing this. You know how frustrating it is to try and stream this? @Ubisoft @UbisoftSupport
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Sebastian Aaltonen (@SebAaltonen) reported@cdglove98 @SwirlsDefy @DanielcHooper Depends how do you use them. We tried using std::vector and similar in our new Ubisoft engine back in the day, and debug build startup time (main menu) was over 2 minutes instead of 5 seconds, so we abandoned the plan. Even more with maximum debug iterator level. And ABI compatibility issues were a problem too. We wanted mixed release/debug builds, but std doesn't have compatible data layout between build types, so all hell breaks loose (memory corruption).
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Rooster83 (@Rooster832) reported@bxn45I @king_249 @hard8_times I had more issues on my PS5 pro with Star wars outlaws because it kept crashing. I think it had something to do with the Ubisoft servers.
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José M. C. R. (@JoMaConRam75) reported@Ubisoft Please, fix AC Valhalla Grime's Grave Key Bug. It's frustrating and please, remove the white outline of texts in documents.
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iHaveChristmasTake (@iHChristmasTake) reported@Rainbow6Game @Ubisoft bro fix your skill based matchmaking ts is so bad
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Bendak Starkiller (@Bendak5tar) reported@Swurv__ @pinutos The majority do, unfortunately it’s like talking to a brick wall most of the time. (Not Bethesda exclusive) I’m anti live service in all games. It started out all good but the company’s kept pushing forward with what they could get away with Ubisoft and Bethesda being the bigger ones doing so in single player games. Ubisoft being the biggest one to do it. Them I actually hate. Still waiting on that splinter cell remake.
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ToroSLB (@ToroLeStrong) reportedI am tired of needing accounts for every game company. I bought Rayman for my kid on steam. I paid for the game. i own the game, I should be able to click play and play the damn game. Instead I'm staring at @Ubisoft 's broken login system. @Steam should ban devs who require this.
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Cerberus (@cerberus_talon) reported@Galaxy_TV_ @Alka_FPS ubisoft stock going to crash when they hear galaxy_tv doesn’t forgive them
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Bigode/Rabanete/Luisinho (@luis_edu010) reported@Xepahr @demo93mm No it wont, what ruins gaming is the ubisoft formula, live service, absurd prices and games releasing broken because of business
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Rowan Kyle (@KyleRowan11331) reported@hard8_times I am tired of broken Windows and its broken-*** updates. Multiple launchers that forget your login even if you want to play single-player game (RGL and Ubisoft Connect say hello). No retail, where games are even more cheaper. No safe multiplayer in old games (Old CoD games)
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Holiest Potato (@dat_holiestSpud) reported@WhickTv @hasanthehun The issue is your constant uplay of the things Hamas did to justify your genocide.
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Oluwatoniloba👴🏾 (@Erin_ile) reportedInteresting. Some of us pay for our games but we can’t connect with online players. I get a lot of Tarija and Oruro error while trying to connect online on both @Ubisoft Tom Clancy Wildlands and Breakpoint.