Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (15%)
• Glitches (10%)
• Matchmaking (2%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Lakewood	Online Play	1 day ago
Paris	Sign in	4 days ago
Missouri City	Sign in	4 days ago
Charleroi	Online Play	8 days ago
Lille	Sign in	9 days ago
Paris	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barry A Smith (@barret_oblivion) reported 14 seconds ago

  @Common_mon @glorpinity Well for starters it got publishers attention. Division 3 just got announced that Ubisoft is now hiring more people for it. The looter shooter genre of live service MMO just opened up because the "king" died.

• 
  Jessien (@Jessienr6) reported 18 seconds ago

  @lurkrr6 System is really fine, it makes it more sweaty and harder to get champ. But the real problem is here ubisoft thinking its a good idea when theres literally cheaters everywhere. If i play against a full dma stack its literally impossible to hit champ this season.

• 
  Tyrese Pitts (@tyrese_pitts) reported 1 minute ago

  @ShieldManH @Brawlhalla @RaymanGame I respectfully disagree with that statement this potential battle pass would not only be a massive slam dunk with the new game but also with Rayman being an Ubisoft owned property it's easy to pull off without any sort of legal trouble.

• 
  Mikal (@mikkalmikky) reported 2 minutes ago

  The problem is: - Industry lobbyists get private face time with regulators just before a key decision - The consumer side SKG is sidelined - Ubisoft has direct skin in the game because their actions helped spark whole movement and is the biggest advocate for buying not owning

• 
  Quattro (Weiss's Husband) (@QuattroMKII) reported 2 minutes ago

  @UShouldn_tCare @RdHdSteppeson The problem is that Valve marketed Ubisoft's games on Steam's front page and as thanks, Ubisoft wants to undercut Valve by selling the exact same game for cheaper on Ubisoft's own store.

• 
  Deepak Sahani (@Deepakdez) reported 3 minutes ago

  @Ubisoft @UbisoftSupport tried to install FarCry6(via EPIC) and it gave errors in signin and login. After lot of trial and attempts I switched the default browser, then Ubisoft OAuth worked. And it works in case of Steam. For a moment I thought I lost my Ubisoft account.

• 
  Typical on Pc (@LedgardMatthew) reported 4 minutes ago

  @Ubisoft actually go **** yourself , how the actual **** does i get a 10 minute ban from ranked when i canceled match making and the game started saying match making error and wouldnt let me in the game for 5 whole minutes you guys need to get your **** together .

• 
  Rand (@War_Blob) reported 5 minutes ago

  @Rainbow6Game @Ubisoft lmao voice chat broken you guys cant do ****

• 
  RoOSTA (@Ro0STA) reported 5 minutes ago

  @Ubisoft 4. PS1/2 style graphics; either after playing the game with agents from other servers (poor connection to server), the graphics significa fly deteriorate. It gets ALSO bad, that the only way to fix is not to log out, but completely restart the game.

• 
  Syre (@KaizSyree_) reported 6 minutes ago

  2 calypso casino matches in a row on ranked I might actually blow up #ubisoft please fix this bug asap

• 
  Dickey (@_Ricky0_o) reported 10 minutes ago

  I have a problem: my ubi account has an incorrect email, not mine / non-existent, the problem is that the ubisoft site with the ticket sends me the usual answers that make me run empty. How do I solve it, I find this problem important for obvious reasons

• 
  Razgriz (@razgriiz) reported 16 minutes ago

  @Pirat_Nation The announcement that 007 First Light from IO Interactive has moved 2.2 million copies and generated around 150 million dollars in revenue after that 1.5 million unit first day surge is being sold as straightforward proof of a major commercial and critical win, yet when you actually sit inside the full set of facts including the reported development cost exceeding 200 million dollars across seven years of work the way these particular numbers are chosen and amplified and the exact language wrapped around them it becomes clear this is operating on the same gaslighting logic track that Assassins Creed Shadows followed where early positive signals were deployed to create an impression of overwhelming success broad embrace and vindication for the creative direction even as the deeper financial mechanics and eventual corporate behavior revealed a more calculated effort to control the narrative and buy breathing room rather than deliver an unfiltered account of how the release was truly landing. Start with the concrete sales picture itself because that is where the spin begins its work. IO Interactive announced 1.5 million copies sold inside the first twenty four hours which is genuinely the strongest opening they have ever recorded and beats the launch pace of any Hitman title they have shipped which matters because this is their first major original project outside that series in a long time and the James Bond license carries real name recognition that can drive day one purchases even from people who are only casually interested in the films. Steam data from analysts put roughly five hundred thousand of those units on PC alone generating something like twenty five million dollars there before platform cuts and the overall estimate now sits at 2.2 million total copies with 150 million dollars in revenue mostly concentrated on PlayStation 5 at around fifty five percent of the total. Those figures are real and they arrived quickly which is why the company and outlets covering the story are able to call it the fastest selling game in IO Interactive history and one of the stronger openings of 2026. At the same time the development budget has been reported at over two hundred million dollars which immediately changes the math because that number does not include the substantial additional spend on marketing a Bond title or any ongoing live support costs or licensing arrangements with the rights holders and when you factor in typical platform revenue shares that can run thirty percent or higher the 150 million dollars in top line revenue shrinks considerably before anyone even talks about actual profit or recouping the full investment. For a project this expensive many single player AAA releases need to reach lifetime sales well into the four or five million range or higher before they cross into clearly profitable territory especially when the goal is not just breaking even but funding sequels or studio growth and 2.2 million in the first week while respectable is still front loaded in the way almost every story driven game is with the biggest spike happening immediately and then tapering as players finish the campaign which in this case appears to be in the twelve to sixteen hour range based on how long to beat style tracking. The sharp drops in Steam concurrent players that some observers have pointed to as a crash are in reality the normal pattern for a completed single player experience rather than evidence of live service collapse and the majority of sales appear to be console driven where concurrent tracking is less visible anyway so the raw launch data does contain legitimate positives for a studio of IO Interactive size stepping out with a new IP flavored Bond origin story. The gaslighting enters through the specific way these numbers are framed and the loaded phrases attached to them because the press materials and coverage do not simply report the sales they actively construct a story of unqualified triumph and consensus. Phrases like overwhelming global enthusiasm broad appeal and successful execution of IO Interactive vision turn a solid opening into proof that any skepticism was misplaced and that the direction taken with a younger reimagined Bond has already been embraced at scale. The strong critic scores in the high eighties on Metacritic and around ninety on OpenCritic are repeatedly paired with the sales claims to create the impression that both professionals and the wider audience are aligned in celebration and that the game stands as one of the most successful releases of the year without qualifiers around what success actually requires for a two hundred million dollar title or how much of the revenue will ultimately remain after costs. This framing does not lie about the first day or first week movement but it selectively emphasizes the metrics that support the victory narrative while downplaying the budget context the front loaded nature of the sales and the difference between gross revenue and net profitability which is the same selective emphasis that appeared with Assassins Creed Shadows when Ubisoft leaned on player count milestones rather than direct sales figures and described performance as overperforming expectations even while independent tracking suggested more modest results in the low millions range and the company continued to face broader financial pressure and restructuring moves. In both cases the early positive signals are deployed not just to celebrate what happened but to lock in a public perception that makes later adjustments or quieter admissions of shortfall feel surprising or external rather than the predictable outcome of high cost ambitious projects in a market where many releases need sustained long tail performance to truly succeed. What makes this pattern function as gaslighting is the step by step way it shapes reality for the audience over time beginning with the flood of early positive data that establishes the game as a hit in the collective conversation then moving to the elevation of critic validation as evidence that the vision was correct and any pushback on tone casting or design choices is therefore coming from the wrong side of history followed by the use of that locked in success story to support real business moves such as partnership discussions or internal morale and finally the delayed moment when actual lifetime sales retention curves or studio headcount decisions reveal that the opening numbers while real did not automatically translate into the scale of victory the language had implied. During the first phases anyone raising the budget math or noting that 2.2 million units on a project this expensive is a promising start rather than automatic proof of generational dominance gets positioned as overly negative or out of step with the data and the critic scores and by the time corporate actions like targeted restructuring or scaled back plans appear the earlier triumphant framing has already done its work of making those outcomes seem like unforeseen shifts rather than developments that were always possible given the cost structure and market realities. Assassins Creed Shadows followed nearly identical steps with pre launch financial distress and controversy around its protagonist casting being met with strong defensive positioning that the game would deliver and post launch claims of strong player engagement being used to suggest the direction had been validated even as the overall company picture continued to involve cuts and the independent sales estimates remained more modest than the savior level performance some had hoped for. The effect in both cases is to make the audience doubt their own reading of the situation in the moment and then later feel the rug pulled when the business consequences surface without the earlier narrative ever being directly corrected. The incentives driving this approach are straightforward once you look at them without the marketing gloss because a studio and its partners have every reason to present the strongest possible version of early results in order to maintain momentum for future projects protect the perceived value of a major license like Bond and keep talent and external relationships intact during the uncertain period right after launch when true profitability is still unknown. IO Interactive coming off years of Hitman success has built a reputation for quality stealth action and this Bond title represents a significant expansion of scope and ambition so the pressure to demonstrate that the move has paid off quickly is real especially with Amazon and MGM involved in the wider ecosystem. At the same time the actual game appears to have landed well with both critics and players based on the Metacritic user scores sitting around eight point seven with strong positive percentages which suggests the quality concerns that sometimes accompany these high budget releases are not the primary issue here unlike some more contested titles where review gaps or player pushback were more pronounced. The spin is less about covering up a bad game and more about accelerating the conclusion that the commercial and creative bets have already been fully vindicated when the data so far supports a promising opening that still requires time and additional performance to prove it can carry the full weight of its production costs. This is why the pattern repeats across different studios and different levels of actual quality because the short term value of controlling the narrative buying time and shaping expectations often outweighs the longer term cost of eroded trust once gamers learn to treat first week victory laps as standard operating procedure rather than definitive proof. What ends up happening over repeated cycles is that the audience becomes increasingly attuned to watching what studios do after the initial wave rather than what they say during it because the gaslighting logic ultimately relies on the gap between the immediate celebratory framing and the slower arrival of full financial and operational reality. With 007 First Light the strong reviews and solid launch numbers give it a better foundation than some previous examples but the same structural pressures around high budgets front loaded sales and the need to justify ambitious scope remain in place so the question becomes whether the game sustains momentum through word of mouth sales periods and any post launch content or whether the trajectory follows the more common path of a respectable opening that does not automatically scale to the level the early language suggested. The comparison to Assassins Creed Shadows holds because both cases show the same mechanism at work where positive early signals are used to establish a story of success and broad acceptance that then makes any subsequent adjustments appear as surprises rather than outcomes that were always within the range of possibility given the costs involved and the selective way the data was presented from the start. Cooking through the entire sequence from the first day announcement through the revenue estimates the budget context the critical reception the normal single player player count behavior and the business incentives reveals a consistent pattern of narrative management that prioritizes short term perception control over complete transparency and that pattern is what makes the whole thing feel like gaslighting even when parts of the underlying performance are genuinely positive.

• 
  KryptixXL (@KryptixXL) reported 19 minutes ago

  Hey @Ubisoft @UbisoftSupport how do you put out an update for siege where the hit reg is completely broken? Im literally hitting opponents and even though the shots are connecting, its not registering. This is a necessary component to fix

• 
  Goal Digger⚽ (@Goal_Digger19) reported 20 minutes ago

  @abishekdas73 Exactly, I know some games have some elements that maybe don't fit but this legit goes with the storyline, idk what issue these idiots are having, this is not Ubisoft😵‍💫

• 
  Gospel🍉🇵🇸 (@v1bezz0) reported 27 minutes ago

  It’s even funnier with Legends retold cause even if they do in fact make Rayman 4 it lowkey could just get the Crash 4 treatment and be seen as a failure in Ubisoft’s eyes if it don’t make Assassin’s Creed Numbers Ubisoft and Activision are just two halves of the same coin

• 
  BloodyVenus☢️🎸 (@ParukoEnjoyer) reported 32 minutes ago

  @PouryaShehzad Of course they won't as Ubisoft Montpellier is the only team in the company that cares about the games they make, but saying a persons critcism doesn't matter isn't true when there is other reasonable issues that could be changed for the final release (such as facial expressions)

• 
  HYRKANIAN 🐎LORD 🗡 ISLE OF THE DOOMED OUT NOW (@stranglercore) reported 34 minutes ago

  okay I have been trying for two days to create an ubisoft account and every time I get a mysterious error before getting a timed lockout of the sign up page Is Assassin's Creed fake? Are these just scam games now?

• 
  Ryan (@GamblinMan910) reported 38 minutes ago

  @Ubisoft fix your piece of **** game. So many bugs and glitches and I play ******* **** *** Casino 75% of the time. That’s no exaggeration, fix it *******.

• 
  Mason (@safehxld) reported 40 minutes ago

  @DjevnR6 @drajnyy @Ubisoft Gotta be a driver issue

• 
  DualSense Dave (@DualSenseDave) reported 41 minutes ago

  @ErcanOuzYldrm1 Yep I saw the Ubisoft France branch only hiring trans and non-binaries a few years ago. Actual travesty when the write their problems into normal *** games.

• 
  ServanteS (@SegilBeQur) reported 45 minutes ago

  @Rainbow6Mobile I see Ubisoft can't fix the game... Aimbot hack is flourishing, voice problems! There is no fair play... It seems that games are failing here too... only the money!

• 
  Somewing (@FrickFacebird) reported 47 minutes ago

  @digitumsoftware Timmy just needs to realize players would rather pay full price for a game on Steam than pay a discout price for the same game through Uplay or EGS purely because Steam is simply a better service & platform for most customers. Timmy shouldn't have been an AI bro.

• 
  Mightykeef (@MightyKeef) reported 48 minutes ago

  @GriftGod_ How many people do you honestly think has Ubisoft +? Lol. I’m betting maybe a million people? 2 million? As much flack as Ubisoft gets, I highly doubt many people use their subscription service. But also, the last line tells you the day 1 sales were the second most since Valhalla

• 
  🔎🕵️‍♂️Floki, P.I🕵️‍♂️🔎 (@Floki_Vt) reported 50 minutes ago

  All this tells me....Ubisoft didnt actually learn the issue that caused the Yasuke backlash... Sad ultimately.

• 
  VI Hero 🇻🇮 (@ViHero340) reported 50 minutes ago

  @rotflolmaomgeez @Gaming_bo3gg Once again bro you are truly acting like this game was the standards that was going to save Ubisoft when it's not You be solved needed multiple games to fix their issues and this game was not part of that case when it was. If it was a success or not it was not going to save

• 
  kieran badboy adams 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@KieranBadboy) reported 51 minutes ago

  @Ubisoft_UK Can’t create an account or login to Ubisoft is it down or something at @Ubisoft @Ubisoft_UK

• 
  OCG 1244 🇷🇸🇧🇾ꒌ (@OldClassicGamer) reported 55 minutes ago

  @GodmasterBun If they are business, maybe they should plan better business decisions. I’ll buy this remake to show support for franchise but I would be lying if I said that I don’t have issues with Ubisoft picking Legends from all the other games to remake. They should have conducted a survey

• 
  💫 (@X1seh) reported 58 minutes ago

  @logan_r_smith10 @Ubisoft I Hit #1 7 times mate im Diamond since y1 I know what I’m saying and youre maybe Gold or Silver doka is broken! The Map is to big for Ranked!

• 
  Ty 🐻🧦 (@lutherdaburden) reported 59 minutes ago

  @Ubisoft just got kicked from my ranked game and couldn’t reconnect. Lost RP and got an abandon sanction because of it. ELEVEN YEARS PLEASE FIX YOUR GAME

• 
  Gianmarco_zannelli. (@LordJulius2) reported 60 minutes ago

  @DrStorm44 Classic Ubisoft on fixing something isn't broken.