Ubisoft Connect status: server issues and outage reports
Problems detected
Users are reporting problems related to: sign in, online play and glitches.
Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 7: Problems at Ubisoft Connect
Ubisoft Connect is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (71%)
- Online Play (16%)
- Glitches (10%)
- Matchmaking (2%)
- Game Crash (2%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Maracaibo
|
Sign in | 2 days ago |
 Soacha
|
Sign in | 4 days ago |
 Nice
|
Sign in | 4 days ago |
 Brasília
|
Sign in | 4 days ago |
 Fort Plain
|
Online Play | 7 days ago |
 Greater Noida
|
Game Crash | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Hobrick (@Hobrick1) reported@Raven_Crank I can't even start AC IV Black flag on PC because of Ubisoft connection issues lol... I've tried to fix it so many times :(
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Vincent Alexander (@Alex_the_beaner) reported@Ubisoft fix your ******* matchmaking you ******* imbeciles why am I playing with emeralds and champs as a gold and let alone why do I get 1 emerald while the other team is stacked with 2-3 higher ranks
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KilliK (@KilliK69) reported@RetroRebellion @thaJenks_ SOT is a good game, that is why it also sold so well on PS. Ubisoft games dint sell well because they tried the time exclusivity for their own store with their own subscription service, and it didnt work out. They finally changed their policy at the end of last year.
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Pointlighter (@pointlighter) reported@ExoSmack @glorpinity It had lukewarm reviews (always online with no SP just 2 years after SimCity + tech issues + difficulty) and didnt sell well (uPlay + $60 price tag)
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ty (@thetyl0413) reported@UbisoftSupport @Steam 11 times out of 10 the problem is with Uplay tho
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Fredinator (@Fredinator85) reported@UbisoftSupport @Steam This is bullshit and you know it. It is your broken launcher failing. Get rid of uplay. Nobody uses it anyway unless they are forced to
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Shaun (@solid_mcavoy) reportedStarlink is kinda good! Sure it has that ubisoft problem where in the first hour you'll see what you'll be repeating for the next 100 hours. Plus...it has the toys to life problem which you have to spend actual money on the weapons you use, but other than that it's alright!
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D. (@MysterD) reported@brodriguesco @SheriefFYI Same, as much as possible. Any games w/ multiple launchers are a disaster just to boot the game. Often, I just get UbiSoft games on UbiSoft Connect & EA Games on EA App b/c of the problem of say Steam booting EA App and keeping updated; and Epic w/ trying to boot Rockstar app.
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Lugo (@FrancoLugo42) reported@Ubisoft @UbisoftSupport can y'all fix the game cheat for siege on the steam deck. It would be nice to play online if the game cheat wasn't in the way.
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Jake Mcleoe (@JMcleoe64041) reported@Ubisoft why does it feel like i have a deadzon glitch
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racc raccaracoon (@neutronmuncher) reported@Frank0076011 @Fleyta_Fley Ubisoft can develop good games. It’s just keeping them good is the problem. They just lose their identity and the reason why the games were successful. For Honor could be arguably one of the greatest fighting game ever just from combat alone
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Sigma The Fox (@SigmaTheFox) reported@UbisoftSupport @Steam clearing steam's download cache does not fix "games not starting" issues at all, ubisoft. it only deletes what is currently being downloaded... Why would a game that relies on your useless launcher not start because of a download happening on steam, when it's ready to play?
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steven wenzel (@stevew1188) reported@Ubisoft How ridiculous is it to have a website that when someone has a problem LOGGING IN, you make them LOG IN to report that problem???
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pabo otacon okarun dos santos (@paboisded) reported@RohanKarMooN i would love to Ubisoft fix the compatibility from those older assassin's creed on win 11 **** i just want to play ACU
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Headspace Astronaut (@headspaceastro2) reported@Ubisoft I would've loved to be one of those if I was able to buy it from your store, but I get constant problems, logouts and verification issues, no solution so far 🫤 may end up getting it through Steam
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Dave (@Dave20561101) reported@UbisoftSupport I can't login to my Ubisoft account the verification email is not being sent and I forgot my password please help
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Will 🎮 Ki11RockNRo11 (@KRNRGaming) reportedI just miss #XDefiant. That game was peak god tier gaming until wannabe capitalist scum suckers @Ubisoft killed it for literally no reason/didn't understand how live service games work. Yves Guillemot should be drawn and quartered for his crimes against FPS games.
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Franz3400 (@Franz3400M) reported@UbisoftSupport @UbisoftLatam @Ubisoft Hello, I'm having a problem with my Ubisoft account. I try to log in, but it says my account is suspended due to multiple failed attempts. I only tried once and entered the correct password.
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Christopher (@Teesside666) reported@UbisoftSupport Hello I can sign in on Ubisoft's site but when I do on Watch Dogs Legion it says email not available. Can you please delete all my Ubisoft account so I can finally play on Watch Dogs Legion
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Rainbow Six Mobile (@Rainbow6Mobile) reported@UbaidSomehow This issue is tied to the introduction of cloud saves. From now on, with this update, your settings will be automatically restored when you reinstall the game, clear local data, or use a new phone, as long as your game account was previously linked to Ubisoft Connect. We apologize again for the issue, and thank you for your patience and understanding.
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Misfit (@MisfitOneFour) reported@Please50Hold Cool, but theres 2 other platforms that dont really get to enjoy the multitudes of indie development. You cant say that when companies like ubisoft exist and killed off AC, or the Tom Clancy name. Or how BF, Halo and CoD lost indivuality and now are live service slop.
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WORM (@WormsicleTV) reported@MrInvigorator @cas68629135 @Rainbow6Game Yeah man I hear that, I was playing since beta and yeah I blame Fortnite for its irreversible damage to live service games like R6S bc companies like Ubisoft value revenue over user experience 😭**** company that used to be solid
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The Booty Warrior (@DCFleeceJonhson) reported@Padillac_16 I’ll give you an example When people wanted Assassin’s Creed to go back to its roots and made Mirage, Ubisoft made it with the identity of the RPG titles and gave the fanbase half of what they wanted. Don’t tell ****** to be grateful for getting half of an issue rectified
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Big Worm (@big_reaper33) reported@Rainbow6Game Bahaha what in the gay **** is this ****…..so much for a milsim hey….******* Ubisoft when you gonna crash out can’t happen soon enough
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Renish Siyodia (@sarcastic_gujju) reportedDay 1 of asking @Ubisoft to NOT do that camera angle change during double assassination including the jump one 😭 Please 🙏🏽🥺 Ik it's a coding issue or something, idc, just fix it already 🙏🏽
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Zea (@oZea_TTV) reported@LUCKYY10P The whole extraction shooters genre is bs I never thought it to be sustainable because Old Ubisoft already solved the problem, man they were something they made bangers like Division 1 and Siege but anyways Dark Zones in Division was the OG extraction shooter
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Across 3 Horizons (@Across3Horizons) reported@tanippapa2 Thankfully, the devs have made a statement on this, in their Discord, they say “If you created a Ubisoft Connect account using the Google or Apple ID account creation flow, and are not sure of your credentials (password), go to the main Ubisoft website and follow the steps under "I have trouble logging in" to retrieve or change your password attached to the email address of your Google account, AppleID” 👍
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Vince (@TheLunarTears) reportedI'll give Assassin Creed Mirage a chance *ubisoft cloud save error and pop ups like a touchscreen menu in McDonald's* Yep that's an uninstall...stubbs the zombie it is then
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Jack Avery (@_jackavxryy) reported@Ubisoft Fix my R6 account I have bought the game, level 50+ and have 20+ of attackers and defenders and still cannot play ranked. I’ve tried your case system and they aren’t replying, I have had it open for a month. Fix my account
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Nickotto'sGAMING (@NicholasOtto16) reported@optmistichuman @Ubisoft I don't really have a problem with it being gone but I feel if we complain enough they might bring it back,