Is Ubisoft Connect down?
Problems detected
Users are reporting problems related to: sign in, online play and glitches.
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 28: Problems at Ubisoft Connect
Ubisoft Connect is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (54%)
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Online Play (24%)
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Glitches (13%)
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Game Crash (9%)
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Matchmaking (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Grenoble |
Glitches | |
 Stratford |
Sign in | |
 Tallinn |
Sign in | |
| Toulouse |
Sign in | |
| Lubersac |
Online Play | |
 Glasgow |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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George Weaverling
(@lonelysphinx) reported
@UbisoftSupport @Lunarei919 @UbisoftSupport redownloaded the game yesterday and bought it for a friend and we are both having the same issue. we are on pc and we were doing main game co-op i have ubisoft connect and he is on steam.
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Fernando Alvarez
(@Algebraex) reported
@Ubisoft fix the issue were we have to login every time the PC launcher updates! #ubisoft #ac15 #AssassinsCreed
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Jackson
(@bluecreeper77) reported
@SupBroOnSwitch @Ubisoft @UbisoftSupport I’m having the same issue, weird.
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IdolForever
(@trump2Prisonnow) reported
@Sask6666 @UbisoftSupport Same. I purchased the GOLD Sparks of Hope. First DLC for items worked fine. Eshop says "Purchased". I have tried every UBISOFT trouble shoot on the forum. I even deleted the DLC (I have the physical copy) and redownloaded it. Nothing. HELP!!
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IdolForever
(@trump2Prisonnow) reported
@UbisoftSupport @Scaz17 I am having this same issue. I purchased the GOLD Sparks of Hope. First DLC for items worked fine. Eshop says "Purchased". I have tried every UBISOFT trouble shoot on the forum. I even deleted the DLC (I have the physical copy) and redownloaded it. Nothing. HELP! PLEASE!
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geoffrey scotland
(@himynameisgeoff) reported
@Ubisoft hi, I'm locked out of my account. I tried to switch to the beta for uplay and it asked me to login. I recently changed phone and don't have access to my authenticator app and I can't find the email with backup codes. What do I do?
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Voltaire Surge
(@VoltaireSurge) reported
@AbrahaMosly @Necksplitter GhoTsu is just Samarai Far Cry. It's gorgeous and has decent combat but honestly, not too special. I did 2 playthroughs. I felt that Ubisoft hand crash into my skull within the first 5 hours rather forcefully. Red is probably gunna be like Origins. Which is just GhoTsu.
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ʍzʇɯᴉʍ
(@Wimtzw) reported
Since last sunday I am unable to login to the ubisoft connect desktop app. I can login to web, but ubicrap isn't sending me 2FA to complete the login. Live chat is unavailable as well, and support tickets can only be sent in on specific games/services, not their desktop app. fun
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Ginger
(@Thee_Ginger_) reported
@Ubisoft @UbisoftSupport any way you could help fix the caesar's guard being broken on division 2 or that specifically with @TheDivisionGame ?
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IdolForever
(@trump2Prisonnow) reported
@UbisoftSupport TOWER OF DOOM DLC not showing up! I purchased the GOLD Sparks of Hope. First DLC for items worked fine. Eshop says "Purchased". I have tried every UBISOFT trouble shoot on the forum. I even deleted the DLC (I have the physical copy) and redownloaded it. Nothing. HELP!!
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Chrispy
(@Chrispy4627) reported
@tpthrower @CamembertRoti @UbisoftSupport I checked Reddit and a lot of people are having this issue. It looks like it's anyone that got the physical gold edition. Hopefully Ubisoft addresses it.
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Eric
(@Veric7998) reported
@SupBroOnSwitch @Ubisoft @UbisoftSupport I’m having this issue
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Earl Arks Risk
(@EarlArksRisk) reported
@not_sure_what__ @MarioRabbids I am having the same problem it’s good to know that it’s not just me I have tried almost everything (aside from deleting save data) but nothing has worked. I have contacted Ubisoft’s support team on their website to try get this resolved.
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testdrive 🏳️⚧️
(@testdrive426) reported
I just had to create *another* ubisoft account for an extremely dumb first world problem
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Ned Schnibbly
(@afdgbczwer1233) reported
@FarCrygame On PC why am I getting the error message Trapper-56E3D484 when trying to connect to Ubisoft Connect, and the Lost between Worlds DLC says "Coming soon"?
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Eric
(@Veric7998) reported
@SupBroOnSwitch @Ubisoft @Ubisoft fix this Problem!!
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alphasephgaming
(@alphaseph) reported
@Ubisoft can you PLZ fix Ubisoft connect? It only has issues... Connection is bad The overlay in game is slow A.F Sometimes does not want to sync up with the in game trophy's All that stuff is annoying Besides that? All good Especially the games!! (THEY AWESOME!)
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Rewired
(@itsBoosterdose) reported
@ShinzouR6 @NotFreq I'm surprised @Ubisoft doesn't give a **** about this issue, last thing you'd want is to play the game and you can't even inv friends.
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BlueAkko
(@LewdyfanBB) reported
@UbisoftSupport ubisoft, ac origins crash everytime i get to the soul eater, a main mision, what can i do? i disabled the antialising and played on borderless and it still crash.
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Yummylee
(@Yummiestlee) reported
There are so few great stealth games right now. There're loads of games with stealth 'in them', but it's often just lip service to promote ''pLaY yOur OwN WaY'' (see: every Ubisoft game ever) and typically isn't very good. I want more Dishonored games 😭
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fall out boypussy
(@BreakingSadd) reported
Can’t believe I’m trying to fix this busted Ubisoft game
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Terje Løvø
(@FluggerNO) reported
@Ubisoft @TheDivisionGame Not able to play the game anymore. Gets error Echo 07. Uninstalled the game and installed it again but it doesn't help.
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DedManiels
(@MadDeniels) reported
@unvarnishedvoid it is a standard action adventure, with no immersive partaking in the story, and most of the world is window dressing, not even closely reaching the potential which the world could've had. this is an ubisoft open world game, the bugs were never the issue, the false promises were.
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George Weaverling
(@lonelysphinx) reported
@UbisoftSupport @Nasir_atk im also having the redhorn-4800002 error when trying to invite my friend to play on main game co-op. we are both on pc im on ubisoft connect and hes on steam. we have tried me inviting him and him inviting me both get the same error.
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TXIEKO
(@GODZILLA6337) reported
@UbisoftSupport I've done all of it and no change. I sent more files according to the steps I needed to provide info on and the case was closed anyway. Is 17017 even fixable at all? I've had no issues with Ubisoft connect until winter last year when it started throwing that code.
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Alternative Soundz
(@AlternativSound) reported
@UbisoftSupport @Ubisoft pls fix your live chat option its constantly greyed out for me i need to talk to someone over chat ! please
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djumbreon's box of shitposts and tiddies
(@DjumbreonS) reported
@Win98Tech Did far cry 3 ever remove mandatory Uplay? I'd honestly buy a couple of their games if that wasn't a thing. I only ever made an account for that game, played it for a weekend during a hurricane, then the account got hacked and I had a ton of issues for months.
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Anerkind 🍺
(@anerkind) reported
Ubisoft is just taking L after L. They ought to just hire a producer/director for a game and just stay out of it. That's the next problem though, they can't hire the right person for the job, because it's they themselves that need to be fired. I wish investors could see this
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Melen
(@Mindcryme) reported
@UbisoftSupport It was weird because it was happening to both my account and my wife’s. The Ubisoft app said it was logged in, but Store page and Ubisoft+ pages were broken (Store page wouldn’t load). We logged out and logged back in and that fixed it. Thanks.
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Earl Arks Risk
(@EarlArksRisk) reported
@MarioRabbids Please Ubisoft you need to fix the problem of Gold Edition not having the DLC show up on March 2 this is a huge problem for many and not just me alone I have tried anything I could think off minus deleting save data for obvious reasons but nothing has worked