Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (57%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Heldenberg	Game Crash	1 day ago
Paris	Glitches	2 days ago
Sitten	Game Crash	4 days ago
Creil	Online Play	4 days ago
Dieppe	Online Play	9 days ago
Villefranche-sur-Saône	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝖩𝗎𝖺𝗇 (@GrannMierda) reported 3 seconds ago

  The problem is I don’t believe Ubisoft anymore. We going to see what it’s like on release day.

• 
  Eleven (@alle1even) reported 6 minutes ago

  @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

• 
  madz (@LeBaNeSe_PrO) reported 7 minutes ago

  @UbisoftSupport Hi Ubisoft Support, I’m having a problem with Far Cry 5 online co-op/Arcade on PS5. I keep getting “The session you are trying to join is currently not available” — Error: Bookworm-9BF4CF37. I’ve tried everything on your website but same issue and im On PS5

• 
  BenOutOfTen (@Ben0ut0fTen) reported 11 minutes ago

  Idk why other people stopped playing but for me it was the 31 problems I would have with Ubisoft App on PC every single time i booted up. I can't believe we were forced to use that dogshit app to play this.

• 
  william (@Bxplu) reported 12 minutes ago

  @tips_mmaestro @iiTzTimmy Roll back wasnt bugged it was a visual glitch the actual amount of rb you got was real Ubisoft has already confirmed this you gotta learn to read

• 
  Advant (@NotAdvant) reported 13 minutes ago

  MW4 aint bad... if you can handle input delay worse than an office mouse on a windows 7 pc. Fix your ******* inputs Activision, Ubisoft is doing better than you.

• 
  Plaism (@Plaism_r6) reported 13 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?

• 
  The Derpiest of Derps (@SlyWolf5) reported 17 minutes ago

  Ubisoft asked for a video of the "Glitch". Which is simply they sold a bundle, that showed an item, now they are trying to charge for the item again because it apparently wasn't in the bundle (Even though it was shown) So I sent them the most sarcastic *** recording I could.

• 
  𝔸𝕟𝕕𝕣𝕖𝕨 🔰 (@Only1Digginz) reported 22 minutes ago

  @3denFPS The horrific launch of the first season and the netcode issues really tied a lead weight around that game's ankles. Really enjoyed it but Ubisoft just didn't have the patience to fix the problems. They wanted an instant hit in the live service space which is never reality.

• 
  B_Ryce (@BryceCream57) reported 23 minutes ago

  @ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.

• 
  kds_burner3 (@kds_burner3) reported 24 minutes ago

  @Emberheartgames Ubisoft is clearly on the campaign to remake all of their IPs. The problem with the Heroes franchise is that it's not their original IP, so there is no wonder that they don't know who is it for and what made the series successful in the first place.

• 
  Duke Magus (@dukemagus) reported 24 minutes ago

  @DanielOlimac You forgot WHO is behind this remake. Ubisoft burned all goodwill they had and then some. Even on the easiest wins they can't control their urges and censor something silly or add more DLC and live service nonsense. We know they'll ruin it, the only question is how much.

• 
  Rauf Fatalizada (@rauffatalizada) reported 27 minutes ago

  @Ubisoft @AccessTheAnimus @Ubisoft I cannot play AC Origins which I purchased legally on Steam because of your stupid launcher and account verification system. Why there is online requirement for the offline and story mode game? I wasted more time to reset password and login more that the actual game.

• 
  Koke (@kokesher3) reported 30 minutes ago

  @Grummz Ubisoft needs to be bought out or crash and burn, this needs to stop. Gamers deserve better.

• 
  𝐒𝐨𝐦𝐞𝐒𝐢𝐥𝐥𝐲𝐆𝐨𝐨𝐬𝐲™ (@SomeSillyGoosy) reported 32 minutes ago

  @TrillBill478 @Gen3D_Tech @vinibytez Then they should implement input based matchmaking so mouse & keyboard players just play together and as controller players and problem solved. Xdefiant did it and it was fantastic but unfortunately Ubisoft are just ***** ******* and dropped support for it.

• 
  ReaperWolf_Gaming (@ReaperwolfG) reported 32 minutes ago

  Siege is one of the best ******* games ever made, connection issues, crashing issues, retarded ******* randoms that don't know their *** from a hole in the damn ground, constant ******* cheaters! Best retarded game ever @Ubisoft @UbisoftSupport

• 
  Gareth Walker (@Revision_124c41) reported 34 minutes ago

  @noheroesleft @Jwave630 @Vara_Dark The misconception here is that the big publishers are the only ones publishing games. EA, Microsoft (which gobbled up two of the big publishers), Sony, Nintendo, Square Enix, Capcom, Namco, Ubisoft, Konami, Sega, Tencent, Take-Two. That's all the big ones right there. Beyond that there is a legion of smaller publishers and indies who self publish: Warner Brothers (some might consider them big simply because of hte parent company), CDPR, Epic Games, Devolver Digital, Focu, Paradox, Koch Media (which I imagine is one of your big 5), Aksys, Amazon Games (which is currently publishing tomb raider), Apple, Arc Sys Works, Cave, Gameloft, Gamefreak, Kepler Interactive (which they've been putting out some winners of late), Tecmo Koei, Natsume, NIS, Netflix, and Valve (this one will cause people to scratch their heads since they are a store front, but don't act as a publisher beyond their own games). The games industry is incredibly volatile. Just microsoft's acquisitions alone of Zenimax and ATVI upset that balance pretty hard, now you're seeing Kepler, devolover, and a few other small time publisher filling the void. (basically making the acquisitions beyond IP pretty pointless, bad buys imho). If you look deep enough the Chinese are a bigger problem than BlackRock and Vanguard. I'm not gonna lie here and say they aren't a problem. They are. However they spend most of their time trading these companies like baseball cards and even then have very little control over such a chaotic industry. It's when you get heads of development listening to dip shits like Sweet Baby Inc is when you start to see problems surface and brand integrity degrade.

• 
  Ashley Kershaw (@Kershaw2492) reported 34 minutes ago

  @UbisoftSupport I am locked out of my Ubisoft account and cannot log because I no longer have access to my Two-Factor Authentication (2FA) authenticator app, nor do I have my backup recovery codes. I have tried to submit 2 tickets but can't login. #26571557 #26561382

• 
  Based Kazuya (@SaneGamer) reported 43 minutes ago

  @BeskInfinity The slow mo crash reminds me of Burnout and I love it. Wish they would remove the Ubisoft style awareness indicators @RockstarGames

• 
  REVEREND FICTION (@REVERNEDFICTION) reported 43 minutes ago

  Rainbow six siege's main issue is Ubisoft caters to DEI and Esports. The 1st creative director said Siege was made to revolve around Tom clancy's legacy as faithful as possible. Ubisoft has no clue what the hell their or they do and its on purpose and they are just retarded.

• 
  Aakash Gupta (@aakashgupta) reported 46 minutes ago

  The studio that just redrew its bird got kicked off the PlayStation Store five years ago. Today it's worth eight Ubisofts. December 2020. Cyberpunk 2077 ships so broken on consoles that Sony removes it from the store entirely, something it had never done to a release that size. CD Projekt refunds 30,000 copies and the stock loses 75% of its value. Most studios never recover from that. CD Projekt spent three years patching the game for free, put $84.5M into the Phantom Liberty expansion, rebuilt the whole progression system in update 2.0, and let the Edgerunners anime pull in a new generation of players. The scoreboard as of this summer. Cyberpunk crossed 40 million copies sold. Phantom Liberty, a $30 expansion, sold 10 million. The Witcher 3 sits at 65 million and keeps selling. Now the comparison that makes the logo news interesting. Ubisoft has shipped close to 400 games since 1986 and trades around $850 million. CD Projekt has shipped about a dozen games in its entire history and trades at $6.6 billion. Four hundred games versus twelve. The twelve are worth eight Ubisofts. One more thing about the bird. It was never a cardinal. It's a raróg, a falcon from Slavic folklore that's born out of fire.

• 
  Yokimo Hurame (@YokiHurame) reported 49 minutes ago

  @ShitpostRock The only game I would have liked to see be a live service game with a constant roadmap and DLCs that add new things (without the bad practices of Ubisoft/EA/etc).

• 
  Jambale_97 (@Jambale_) reported 49 minutes ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  Steve Baker (@darthv72) reported 50 minutes ago

  @GTArajgaming @TYPOGRAPH1C @XBOX Ubisoft had licensing issues and were forced to revoke. As long as you have the disc, you can play it as much as you like. Even if they revoke the digital license. Forza horizon 4 has been pulled (digitally) due to licensing. I can still play it. you are overthinking it.

• 
  banteng 🐂 (@djinnsarap) reported 51 minutes ago

  @ohlookitsrafa Eh ig because ea is more of a publisher these days there's still a chance it could still be a microtransaction-free or non live service games, like split split fiction or the recent star wars games Same thing with ubisoft

• 
  Ace (@acetomato1) reported 54 minutes ago

  @SajousGelumer @Ubisoft wildlands has offline functionality, breakpoint was built from the ground up as a live service game, that’s like saying let’s give Fortnite a offline mode, it’s very hard to do.

• 
  Xavier1415 (@Xavier1415) reported 55 minutes ago

  @Gentlman_Gaming @MazeAteThat Ea stopped. Ubisoft stop. Nintendo stopped many others stopped. But Xbox stopped it's a problem lol have a good day man.

• 
  ᴠɪʟɪꜰʏ (@ruccns) reported 56 minutes ago

  @raratoman Man XDefiant would of made CoD lock tf in. I hate and will forever hate Ubisoft for making Mark pull the trigger too fast when they wasn’t ready .. and then literally letting it go whenever the issues improved significantly and there was more to the game </3

• 
  TGM_dryo (@dryo88) reported 56 minutes ago

  @3denFPS WE LET IT FLOP? I'll explain, THEY,Ubisoft, never gave Mark Rubin(Studio director) an actual FPS focused engine, they gave him the same engine as "The Division" they burned an entire year trying to patch engine issues due to that fact

• 
  V (@catslashmouse) reported 57 minutes ago

  Also **** the drones. I don’t know what early 2020s Ubisoft was ******* thinking when they put drones into two fine games (Legion and GR Breakpoint), genuinely the most irritating parts of the respective games. No, I don’t care if it’s in service of the futuristic setting