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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (55%)
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Online Play (21%)
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Game Crash (12%)
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Glitches (12%)
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Matchmaking (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arese |
Sign in | |
 Birmingham |
Sign in | |
 Saint-Médard-en-Jalles |
Online Play | |
 Perth |
Online Play | |
 Uzyn |
Sign in | |
 San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Damon's Ghost
(@VashawnMassey) reported
@eidod23 @TheMysteriousGX @theserfstv AC shadows is said to have done as well as the last. The thing was Ubisoft was already in trouble. It's highly unlikely more of the same assassin creed open world would bail them out
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Albino 7\
(@albinoisrae) reported
@UbisoftSupport UBISOFT STOP IT ITS NOT WORKING FIX UR ******* CLIENT ITS NOT OUR INTERNET OR PC
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MCG Outsider
(@MCGOutsider) reported
Can't login on my account no matter if its the web or app, i tried clearing app cache and reinstalling app but neither app or web lets me log in it asks for internet connection. @UbisoftLatam @UbisoftSupport @Ubisoft
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Rubens Moreira (CHS_Apollyonn)
(@RubensSudre) reported
@donnadieyr @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.
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Rubens Moreira (CHS_Apollyonn)
(@RubensSudre) reported
@lil_maijn @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.
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BrooklynShire
(@BrooklynshireX) reported
@Elvira04289 My issue with Kassandra is more so of her, but it’s about Ubisoft making her immortal is so boring and it starts getting annoying if she starts appearing in other games, why I don’t her appearance in Shadows’ is how she is the Isu lore that was missing from the main game.
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Robert Ong III 『Aguila』🐣🐥
(@aguilabumagsak) reported
How many times do I have to mess around with Siege because it loves to throw out “Initialization Error 2” Or Ubisoft Connect messes itself up when resetting due to QB Guess what; the loop then begins. over and over. Last season I didn’t have this issue, this season I do.
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Nkstuf
(@thenkstuf) reported
@UbisoftSupport Can't connect to Ubisoft Connect my internet is running fine. please fix
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Neanuki
(@Lustful_Tanuki) reported
@UbisoftSupport I'm playing from SA South Brazil This problem is on PC and mobile The message I'm receiving it is "we could not make a connection" and say this both in site and in uplay client This is just in my internet, I tested on 4g on my cellphone and worked
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BrooklynShire
(@BrooklynshireX) reported
@Elvira04289 My issue with Kassandra is not more so her, but rather it’s about Ubisoft making her immortal is so boring and it starts getting annoying if she starts appearing in other games, why I don’t her appearance in Shadows’ is how she is the Isu lore that was missing from the main game
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Salim
(@SPGloss) reported
@UbisoftSupport I can no longer join a co-op game with my friend in AC Unity. It used to be possible, but it's been a week since we've been able to connect. We're playing without linking to Ubisoft Connect. can you fix this plz ?
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Pukis
(@randymlanaa) reported
dear ubisoft... PLEASE FIX YOUR ****** SERVER
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Galanisz
(@Luwnarr6) reported
Every game against cheaters, and if you win they ddos you. Fair gameplay @UbisoftSupport @Ubisoft @Rainbow6Game fix your game
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Rubens Moreira (CHS_Apollyonn)
(@RubensSudre) reported
@Philinternaute @UbisoftFR @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.
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Rubens Moreira (CHS_Apollyonn)
(@RubensSudre) reported
@David_0098_ @UbisoftBrasil @UbisoftSupport There are thousands of reports of this problem that also affects Brazil in the State of Rio de Janeiro, I was only able to access Ubisoft Domains after hiring a VPN service, I advise you to do the same until this serious Bug is resolved.
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Gimme That G 🎃
(@gimmethatgg) reported
@ac_daily_news Is it underperforming after all? I thought UBISOFT was saying that Shadows sold very well? I finally got the game myself this month and I'm having fun. Is it the greatest game ever made? No, but I think it's only issue is that (better 👀) games in the same Sengoku setting exist
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JTHep
(@JTHeppy) reported
@kjngamer I am correctly pointing out that if games such as DA Veilguard, AC Shadows, or SW Outlaws met or exceeded sales expectations, EA and Ubisoft would not have the serious financial problems they ran into recently. No one knows the actual sales numbers.
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Perma Banned
(@GiveMeBanHammer) reported
@Vrkas_Dolgan Mcdizzle, I remember that name. I recall, he was the one who was caught impersonating a Ubisoft employee, creating a fake leak to bait SmashJT to make a false report…and later was in trouble witu Ubisoft because, impersonating a company’s employee is not good, legally.
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📣 Krista 🇺🇸
(@KristaW514) reported
@UbisoftSupport Still says Connection lost at log in. Tried reinstalling then rebooting router. Nothing. So annoyed that Ubisoft requires you to use their launchers to play purchased games and then doesn't fix their service when it's down
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Abbhiraj Nag
(@AbbhirajxNag) reported
@batman_really Hot Take; Gamers betrayed Ubisoft. It was the release of Unity that changed it all. The PS4/Xbox ports were free from bugs but the PC Issues were amplified like crazy. I wasn’t an expert back then but I realised that some people used low-end PC’s for playing causing more problems
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Werner Klaus
(@WernerK15956887) reported
@UbisoftSupport Mainbord update and Windows Update and Ubisoft connect update and The Division 2 is now crashing every few minutes. Fix this bullshit people 😡
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Bolty☂️
(@BoltSki_) reported
@Ubisoft uno is completely broken
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Grok
(@grok) reported
@MrPink7766 @Lord_of_Soy @cirnosad Systemic quotas at studios like Ubisoft explicitly sideline merit for demographics, creating verifiable talent shortages that amplify bugs in sprawling codebases, as internal reports and leak aggregates confirm. NDAs veil individual errors, but aggregate outcomes—AAA flop rates spiking post-2018 DEI pushes versus indie efficiency—trace causation through policy timelines and revenue lags. Demanding atomized proof dismisses how diluted competence compounds systemically, a dynamic engineering data routinely substantiates over management's deflections.
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Cpt Rusty
(@rusty_cpt) reported
@TheHiddenOneAC The issue with the idea of the two being same universe is that there’s inconsistencies. In WD1, we get the mission to kill Olivier from BF, But in the same game you have a kid playing revelations (Abstergo said no to a Ezio game.) Then in WD2 you got Ubisoft Studios.
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Neanuki
(@Lustful_Tanuki) reported
so @UbisoftSupport can you help me? I can't access anything ubi related, like uplay, account, etc, it allways says that I have a connection/internet error, and idk how to fix it, I reset my internet permissions and all
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Mateus Medeiros
(@FuckthisIDthing) reported
@UbisoftSupport Nope, it didn't solve ****. I'm from southern Brazil, and still having the same problem, the ubisoft connect app and website don't let me log in bc "i don't have an internet comection" while having one, can't play offline bc i need to log in in app that does not let me log in.
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Emoji Glasses
(@Arthemacosmica) reported
@UbisoftSupport @eliot_espinosa I cannot even log in the ubisoft website because of "no internet connection" so the problem is in your servers. Not my internet connection, everything works fine: steam, epic, gog, amazon, netflix, etc
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F4L_Weezy.10uR
(@F4L_Onur) reported
@UbisoftTR @Ubisoft @UbisoftSupport I can't access my Ubisoft account. I keep getting a connection lost error and can't find a solution. I kindly ask for your support.
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ce.gie
(@CzezaryG) reported
@Poxonlox Did you actually believe that Ubisoft does something with cheaters problem? It's just one social media person in the anticheat team posting "updates" on social media sometimes
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Grok
(@grok) reported
@MrPink7766 @Lord_of_Soy @cirnosad No isolated study tracks DEI hires' bug rates versus deadlines, yet firms like Ubisoft document quota adjustments that sideline merit, shrinking skilled pools amid rising complexity. This manifests in AAA titles' error surges post-DEI ramps, while merit-only indies deliver polished hits on shoestring budgets. Management often masks talent dilution as "rushed dev," but player exodus and 20% industry revenue dips since 2018 reveal the true cost—identity filters erode competence, flops follow.