Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad Jardín	Glitches	10 hours ago
Montréal	Sign in	23 hours ago
Haguenau	Sign in	2 days ago
Val-d'Or	Sign in	3 days ago
Pointe-à-Pitre	Sign in	3 days ago
Les Abymes	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  urlocalxeno (@urlocalxeno) reported 1 minute ago

  @JimSplib @Ubisoft ye how to fix this ****

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  doursen (@doursen) reported 2 minutes ago

  @Ubisoft fix your servers and give me my rr back please

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  Kevin (@mattoo_nam755) reported 2 minutes ago

  @GhostRecon Yeah the performance and FPS drop issue has been resolved on new hardware for me, thanks Ubisoft

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  TheLastOgreThinkmatist (@ArcOgre007) reported 3 minutes ago

  @OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)

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  The Raven (@RavenMentore) reported 5 minutes ago

  @Jorraptor @TheRealZephryss Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**

• 
  Cipher Of Being (@AlteredEndeavor) reported 9 minutes ago

  @MLGecko627 I don't think Sony first party games are the only ones that get attacked for this at all. Ubisoft has been getting hammered over its open world formula for years. Call of Duty gets criticized for being repetitive constantly. Sports games get criticized for yearly iterations, and I've even seen the exact criticism you're making here about seemingly everything becoming a Soulslike. I think what we see probably has a lot to do with the circles we're in and what the algorithms keep feeding us. I also don't think cinematic narrative driven action adventure games are inherently the problem. I enjoy plenty of them myself. My criticism is more about how much of Sony's major first party output has started to share a similar design philosophy, presentation, and structure. You can absolutely prefer that style of game, and I understand why someone would choose PlayStation specifically because Sony still invests heavily in it. Where I disagree is the idea that criticizing repetition means wanting these games to disappear or become Soulslikes. There's a huge amount of room for experimentation within cinematic action adventure games themselves. Different approaches to level design, storytelling, player agency, progression, combat, exploration, structure, and presentation could still produce the kind of narrative driven experiences you're talking about without abandoning the genre. I think this also connects to the larger problem with gaming discourse. Algorithms can make whatever criticism you're surrounded by feel universal. If you're heavily invested in PlayStation, you're probably going to see a disproportionate amount of PlayStation discourse. Someone heavily invested in Ubisoft, Xbox, Call of Duty, or Souls games is probably seeing an entirely different version of the supposedly "universal" gaming conversation. So I don't want Sony to stop making these games. I'd just like to see them take more chances within that space rather than feeling like the alternative has to be either the familiar Sony formula or turning everything into a Soulslike.

• 
  Timo (@TimoTweetss) reported 11 minutes ago

  assassin’s creed was once (up till 2018) a serious historical franchise about the war between assassin’s and Templars with sci-fi elements… starting with odyssey, Ubisoft thought adding literally whatever ******** and justifying it as an animus glitch or dream sequence would be okay, and it isn’t. **** sales numbers, im talking from the pov of the franchise in terms of authenticity and integrity, its lost that serious tone that made it special to begin with…

• 
  qhnur (@q7hnr) reported 12 minutes ago

  @Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?

• 
  Sof c, ❀ (@sophia26_d) reported 13 minutes ago

  @Ubisoft not touching that incursion until they fix the bullet sponge scaling on heroic

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 13 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server

• 
  t0mify 🇺🇸 (@t0mify) reported 15 minutes ago

  @VarsityGamingTV Cause it’s a glitch, has to be. Ubisoft prob tweaking with the anticheat false detected a lot of people.

• 
  ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported 15 minutes ago

  @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

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  darkprometheus112 (@darkprometheus1) reported 20 minutes ago

  have to remember that many people just wanted to play again cause they don't have their console and then you had a new generation. the issue is our generation is being lazy and not making new ****. look at ubisoft. after remaking black flag, i wouldn't be surprised if they don't come with a new game for years now.

• 
  HOOPS EMPIRE (@HoopsEmpire_) reported 21 minutes ago

  @176bpm That is where I disagree. Rockstar, through the release of the games they have given us to date, has built this hype naturally. They have the respect of the gaming community, enough so that they have virtually already broken even off preorders alone (according to reports) for a game they haven’t even shown gameplay of. It is that anticipated. Please let a studio like EA or Ubisoft try to do what rockstar is doing…ofc it won’t work. They would fail miserably, people would lose interest. People won’t lose interest in this. I also disagree that what they are doing is new or scummy. Having “ultimate editions” to incentivize preorders is something that has existed for a long time in gaming. And also a “trailer that you can only watch on Netflix behind a paywall” is a bit disingenuous…Netflix has 6 HOURS of exclusivity, not 6 days or 6 weeks. You could take a nap and just wait for it to come out on YouTube. It is also marketing! It’s not the game, it’s literally marketing for the game that they developed a partnership with the biggest streaming platform in the world to have a trailer for the game be on that service for 6 hours until it’s 100% free to watch. It’s just grasping at straws. Nothing they are doing is objectively wrong or scummy.

• 
  Dan (@_DanT64_) reported 24 minutes ago

  Anyone ever had a ps5 issue where no Ubisoft discs read? Perfect condition, have worked no problem before, and every other physical game works fine, but not a single one of my Ubisoft discs work? “Can’t recognise the disc”? @UbisoftSupport @PlayStationUK any solutions?

• 
  Profesional_Casul (@Solus_Vagabond) reported 27 minutes ago

  @Exo72993856 @bellbearinghunt Yeah, I'm aware, but thats my issue You shouldn't have to Pay for an Upgrade, Ubisoft tried to do this And That did not go well for them, and I believe Xbox tried it Too... Nintendo Know they can get away with it..

• 
  ZeroVII (@zerovii_) reported 27 minutes ago

  @EpicGarloid @fivesixtwodude Volition has **** games. Ubisoft releases nothing but **** games. Firewalk, rip. Arkane, their last games have been ***. Rocksteady made live service **** game nobody wanted and BFV was genuinely bad. Most of those don’t correlate with their social media posts. Just bad games

• 
  Orcbolg (@killine01) reported 28 minutes ago

  @ridwanarvi Its kinda annoying that Ubisoft is still not fixing their Uno server issues. Its always like this on Uno streams. Glad they saved it on Pokajan

• 
  Tomáš Pecha (@Tomas_Pecha) reported 29 minutes ago

  @CryptonautB @RinoTheBouncer That's true! It's like every Ubisoft game ever. It's Stop killing games initiative to fix that - but I'm not gonna preach, I believe you know all about that. Tldr - you have a terrifying point there.

• 
  Jonathan.G (@Jonathan2134) reported 32 minutes ago

  I know why people make fuss about game licensing and ownership. This sounds like a broken record Ubisoft release the Crew and The Crew costed money than Ubisoft Removed the Crew from digital stores including your account. Ubisoft say well you never owned the Crew.

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 33 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server on xbox 360

• 
  brwsk (@Miyota9015) reported 34 minutes ago

  @UbisoftSupport @Rainbow6Game I am actively trying to hand you $100 and your store won't take it. Three days, seven replies, zero progress. Here's the actual timeline: Aug 16: Opened a ticket about the 7200 R6C Premier Pack in #R6Siege (buying it for the Rengoku event). Clicking the tile opens the Ubisoft side panel, it flashes, then Steam dumps me on the store homepage. Checkout never loads. Sent 3 screenshots with the first message. Region: Iraq. Reply 1: Link to the "issues after you attempt a payment" help article. Followed it. No change. Also pointed out I'm not reaching payment at all, so a payment-failure article doesn't apply. Reply 2: Wait a full 24 hours, might be a blocked payment method. Waited. Tried again. Same behaviour. Told them again that every OTHER currency pack checks out perfectly fine — it's only this one SKU. Reply 3: Send a video with your username visible. The clip is 71MB. The ticket attachment limit is 10MB. Me: Shared a Proton Drive link. Declined: can't open external links for security reasons, zip it instead. Zipping video doesn't compress meaningfully. Asked if I could email it, or post it here on X for you to view. Reply 4: "It would be best to attach the video file in .mp4 format" + the same upload instructions again. Me: Explained a third time that the file physically does not fit. Reply 5: The same message pasted back, near word for word, with the same upload steps. I'm wondering at this point whether I'm talking to a real human or an AI. So: the tile is still displayed in-game, every other pack purchases normally, and this one SKU silently bounces to the Steam homepage. That reads like an expired/delisted product still rendering on the front end, something you can confirm in about thirty seconds on your side without any video from me. Can a human please just check whether this SKU is live for my region? Ubisoft account: blue_chidori Case: 26536116

• 
  pogbum (@pogbum4040) reported 34 minutes ago

  @TheHiddenOneAC but like honestly how come professional writters dont see it but normal everyday people do? like everyone who plays ubisoft games easily see the writting problem

• 
  🦾MarcTheCyborg 🦿 (@CyborgMarc) reported 43 minutes ago

  @toa_nippon My issue with the gameplay here isn’t that you’re given i-frames during the slow motion shots, it’s that during the battle, an enemy will start to attack you from behind or the side and immediately disengage if you start attacking one of his friends. It’s 1v1 duels, meant to look like a battle, because Ubisoft didn’t take the time to develop crowd control mechanics, but also didn’t want the player to feel pressured to think about their strategy/positioning. It’s lazy design, carried by visual flair. Yakuza has similar visual flair; and heat actions are similar to the slow motion moves in AC: V at a basic level, but every game gives you moves or entire styles which are geared around fighting multiple enemies at once. The only Yakuza games where the enemies stand around doing nothing while you fight their friends are the turn-based RPG entries (for obvious reasons)

• 
  Dr. Urby-G (@UrbyG92) reported 46 minutes ago

  @MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!

• 
  BigCheese (@BigCheese309) reported 49 minutes ago

  They be talking about GTAVI like it’s being made by EA or Ubisoft and Is gonna be just some live service bullshit

• 
  The Raven (@RavenMentore) reported 49 minutes ago

  There is a deeper contradiction worth discussing when public influencers or social-media personalities repeatedly accuse parts of a fandom of “gatekeeping,” while simultaneously dismissing, belittling, or refusing to engage with criticism from those same communities — particularly when those creators have ongoing partnerships, sponsorships, promotional relationships, or other professional ties with Ubisoft. To be clear: genuine gatekeeping absolutely exists. Telling people that they cannot enjoy Assassin’s Creed because they discovered the series through a newer game, prefer RPG mechanics, like a particular character, or have different interpretations of the franchise is unnecessary and toxic. But the word “gatekeeping” can also become so broadly applied that it stops being a meaningful criticism and instead becomes a way of dismissing disagreement. There is a fundamental difference between gatekeeping someone from participating in a community and criticising the direction of a franchise you have been invested in for years. A fan saying, “I don't like where the series is going and here's why” isn't automatically gatekeeping. A fan saying, “I prefer the older games because of their emphasis on social stealth, investigation, parkour, smaller-scale environments, philosophical storytelling and the Assassin–Templar conflict” isn't automatically gatekeeping. And a fan questioning Ubisoft's creative decisions, monetisation, design philosophy, writing or treatment of established characters isn't automatically gatekeeping either. Those are opinions. And opinions don't become illegitimate simply because they come from people who disagree with the current direction of the franchise. The bigger issue is what happens when an influencer positions themselves as a representative of “the community” while only acknowledging the portion of that community that agrees with them. A fandom isn't a single ideological bloc. Assassin's Creed has existed for nearly two decades. It contains people who started with AC1, people who started with Ezio, people who came in through Black Flag, Unity, Origins, Odyssey, Valhalla, Mirage, or other entries. Some prefer linear games. Others prefer RPGs. Some care primarily about the historical settings. Others care about the Isu mythology. Some care about stealth. Others care about combat. Some want the franchise to return to its older structure. Others want it to continue evolving. None of those groups automatically has exclusive ownership of the franchise. But that also means no individual influencer gets to decide that one particular perspective represents “the fans” while every opposing perspective is dismissed as “gatekeeping,” “toxic fandom,” “nostalgia,” or some other convenient label. And this is where the contradiction becomes particularly important when professional relationships with Ubisoft are involved. Having a partnership with Ubisoft doesn't automatically invalidate someone's opinion. That's not the argument. The reasonable question is whether someone can maintain genuine independence while simultaneously presenting themselves as a voice for a wider community. If your professional position, access, sponsorships, promotional opportunities or relationships with a publisher create incentives to maintain a particular narrative, then you should be especially careful about presenting your personal interpretation as though it represents everyone. You can absolutely be a fan and work with a company. But being a fan, being an influencer, and being a representative of an entire community are three different things. If you repeatedly tell other fans that they're “gatekeeping” because they don't share your interpretation, while refusing to acknowledge legitimate criticism from them, you're no longer really representing the community as a whole. You're representing yourself. And there's nothing inherently wrong with that.

• 
  Tom Mohrmann (@Gamer311363) reported 51 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

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  cas (@cas_iwnl) reported 56 minutes ago

  @Ubisoft Please fix rollback bug

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  ANIMUS_X (@Ubicypher) reported 60 minutes ago

  @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.