Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (23%)
• Glitches (14%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Montaigu	Glitches	12 hours ago
Hortolândia	Online Play	2 days ago
Fairfield	Online Play	4 days ago
Milan	Online Play	4 days ago
Teresina	Sign in	4 days ago
Mejorada del Campo	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Raven (@RavenMentore) reported 3 minutes ago

  Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**

• 
  Bizmut🐸 (@BizmutCS) reported 5 minutes ago

  @CounterStrike @thegameawards @KaciAitchison This is deathmatch in Counter-strike 2. Fix it or embrace it and publicly say it's allowed to cheat in CS2. CS2 is a joke and doesn't even deserve a positive mention from anyone. Give us a date when you will release anticheat or give up the title of the best esport game. You are as detached from players just like 3A gaming industry. Valve is no better than EA, Blizzard or Ubisoft.

• 
  KritiqalPerson (@KritiqalPerson) reported 6 minutes ago

  @GhostRecon When are you gonna fix the Fallen Ghosts DLC? Achievements not unlocking VIP Extractions enemy spawns are bugged @Ubisoft @UbisoftSupport

• 
  Yizus 🇻🇪 (@YizusOh) reported 11 minutes ago

  @Ubisoft Yeah, so when are they going to fix the accessory bug in Wildlands where equipping a helmet switches it to night-vision goggles?

• 
  SkinnyFox (@OneManArmySOLD) reported 13 minutes ago

  @TheDivisionGame If you won’t fix the games problem, just give me back my money and I’ll delete your game. Simple. It’s annoying that I would make sure I never buy UBISOFT GAMES ANYMORE. The next one, I would HACK AND PUT IT OUT THERE FOR FREE. Ur devs won’t win this war you have started.

• 
  Jay Jabrolsky (@Jabrolsky) reported 13 minutes ago

  @RKRigney My friends have never had an issue recovering hacked accounts. It's usually their own stupidity clicking links but they get it back in one day max. They have lost their Ubisoft and Microsoft Xbox accounts forever.

• 
  YourFavouritePixel (@YFPixel) reported 14 minutes ago

  @EdwardSwardt @TheRealZephryss the problem here is that Ubisoft finished the Juno Arc in the UPRISING Comics, which is WHY the franchise declined They have no outliner

• 
  Nerissa Voidfin (@NerissaVoidfin) reported 16 minutes ago

  @maximumfoxeh @GhostRecon @Ubisoft honestly its a smaller issue then people on newer PC's not being able to play it without some BIOS work arounds or some sketchy work arounds tbh

• 
  cas (@cas_iwnl) reported 19 minutes ago

  @Ubisoft Please fix rollback bug

• 
  Dr. Cheems Manhattan (@sv_drcheemz) reported 24 minutes ago

  @RKRigney I never had my account hacked, but I had lost my phone multiple times with steamguard activated. I send them a ticket with the issue, they ask for some questions to confirm it is me and done. Big contrast to my EA and Ubisoft acounts that are still stolen 15 years ago.

• 
  Bray (@doofyr6) reported 26 minutes ago

  @Ubisoft @Rainbow6Game can you guys PLEASE fix your ******* anti cheat ranked is un ******* playable, every game someone is ******* cheating how ******** has it come to this? Like its as bad as ******* klar at this point. @fettR6S whats ur take on this💔

• 
  DisabledBrandon (@DisabledBrandon) reported 27 minutes ago

  @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

• 
  FinalBoss.io (@FinalBoss_io) reported 31 minutes ago

  You bought The Crew. Ubisoft kept the kill switch. That’s the whole live-service trust problem in two lines. Publishers spent years training players to accept "ownership" that expires the moment servers stop making business sense. Then they act surprised when people stop believing the next promise. Stop Killing Games matters because preservation isn’t just nostalgia. It’s a line in the sand on whether selling a game means anything after the quarter closes. If a company can take your purchase, flip the OFF switch, and call that normal, you do not own a game. You own temporary access with better box art. "Just trust live service" aged exactly how everyone with a memory said it would.

• 
  AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reported 32 minutes ago

  Hey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.

• 
  renatones (@_renatones) reported 32 minutes ago

  @GhostRecon Can't even login to ubisoft connect right now... geez

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 35 minutes ago

  Yes @Ubisoft I queued ranked w my duo because we wanted to get put into 2 separate games. Fix your dogshit game.

• 
  Olliezao (@bolly_olli58727) reported 35 minutes ago

  @Rainbow6_UK @Ubisoft can we please fix this rollback glitch. Its giving me rollback but elo isnt coming through and im losing elo im gaining through ranked games.

• 
  HOOPS EMPIRE (@HoopsEmpire_) reported 41 minutes ago

  @176bpm That is where I disagree. Rockstar, through the release of the games they have given us to date, has built this hype naturally. They have the respect of the gaming community, enough so that they have virtually already broken even off preorders alone (according to reports) for a game they haven’t even shown gameplay of. It is that anticipated. Please let a studio like EA or Ubisoft try to do what rockstar is doing…ofc it won’t work. They would fail miserably, people would lose interest. People won’t lose interest in this. I also disagree that what they are doing is new or scummy. Having “ultimate editions” to incentivize preorders is something that has existed for a long time in gaming. And also a “trailer that you can only watch on Netflix behind a paywall” is a bit disingenuous…Netflix has 6 HOURS of exclusivity, not 6 days or 6 weeks. You could take a nap and just wait for it to come out on YouTube. It is also marketing! It’s not the game, it’s literally marketing for the game that they developed a partnership with the biggest streaming platform in the world to have a trailer for the game be on that service for 6 hours until it’s 100% free to watch. It’s just grasping at straws. Nothing they are doing is objectively wrong or scummy.

• 
  DinoBlaze (@DinoBlaze502) reported 44 minutes ago

  @TheRealZephryss That's sort of the major issue with ac at the moment, it has for the most part two fanbases crushed together, so releasing any game is a risk and will recive backlash. Which is why I have always said Ubisoft should reboot ac, through an ac1 remake that restarts desmond's story

• 
  Kevin (@mattoo_nam755) reported 45 minutes ago

  @GhostRecon Yeah the performance and FPS drop issue has been resolved on new hardware for me, thanks Ubisoft

• 
  Xarallei ⚫🌑⚪🟣~🇪🇨🇩🇴🇺🇸 (@Xarallei) reported 45 minutes ago

  To be honest I feel like this is just an industry wide problem, not just a Ubisoft issue. There is such bad writing quality all around. We need good editors to come in and just be brutally honest with their writing teams. Good video though.

• 
  Otto (@OttoXXVI) reported 47 minutes ago

  @Ubisoft @GhostRecon Yo, can we get a fix for the 20min launch times for the game. On Steam if that helps.

• 
  Mike Tolosa (@mike_tolosa) reported 48 minutes ago

  @baked__bunny "Don't be mad guys, it's: 1. A price increase, just like any other! 2. A release delay, happens all the time in the industry! 3. Day 1 DLC/Locked content, like your favourite companies such as Ubisoft or EA! These guys will follow through any issue and brush it off like nothing

• 
  Rhoam aka Mr. Duskblood (@RuneKingRhoam) reported 53 minutes ago

  @OnlyAfroGames I hate Ubisoft for a lot of things but their $2.49 live service sales are fantastic. That’s how I got into The Division lol

• 
  Snickel (@SnickelYT) reported 53 minutes ago

  How about for the 25th anniversary we fix the UPlay servers so that the platinum trophy is obtainable on the PlayStation 3 again? @Ubisoft @UbisoftSupport

• 
  GRAKO 𝕏🇹🇿 (@graysonapril03) reported 54 minutes ago

  @Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it

• 
  🦾MarcTheCyborg 🦿 (@CyborgMarc) reported 56 minutes ago

  @toa_nippon My issue with the gameplay here isn’t that you’re given i-frames during the slow motion shots, it’s that during the battle, an enemy will start to attack you from behind or the side and immediately disengage if you start attacking one of his friends. It’s 1v1 duels, meant to look like a battle, because Ubisoft didn’t take the time to develop crowd control mechanics, but also didn’t want the player to feel pressured to think about their strategy/positioning. It’s lazy design, carried by visual flair. Yakuza has similar visual flair; and heat actions are similar to the slow motion moves in AC: V at a basic level, but every game gives you moves or entire styles which are geared around fighting multiple enemies at once. The only Yakuza games where the enemies stand around doing nothing while you fight their friends are the turn-based RPG entries (for obvious reasons)

• 
  𝔸𝔽𝕍ℕ ℝ𝕒𝕕𝕚𝕠 𝕍𝕚𝕖𝕥𝕟𝕒𝕞 🇻🇳🇻🇳🇻🇳🇻🇳 (@AfvnRadio) reported 57 minutes ago

  @Ubisoft I'm tired of big tech breaking my ***** I have more important things to do like hell let loose Vietnam or squad 44, sorry but it's not 2017 anymore, if they don't fix their bullshit I will not lost my time fixing this

• 
  GimmeBoss (@gimmebosscoffee) reported 57 minutes ago

  @TheRealZephryss Ubisoft pivoted to "Witchers Creed" with Origin in 2017 because they chased The Witcher 3 fame and glory. Ubi rarely set trends these days, they chase them and most of the time fail miserably. There's no denying the popularity that spawned from the RPG series, beginning with Origins, and this is because it made the franchise more approachable. Most would say "AC was getting stale" before Origins came along. And I'll agree! I loved Unity, and despite it's failings, as a Brit, I loved Syndicate. But it wasnt the style of the game that was the problem. It's because Ubisoft (AGAIN) pivoted to try and make AC an annual franchise, like FIFA or COD. AC has the appeal, sure, but they didnt have the ability to make an AC that kept it fresh EVERY YEAR. They should've given AC 3-4 years to breathe and release a new one, rather than chase that yearly release, and as a result, we got the RPG series and, IMO, the downward spiral of the "Assassin" in Assassins Creed.

• 
  qhnur (@q7hnr) reported 59 minutes ago

  @Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?