Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (57%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Heldenberg	Game Crash	2 days ago
Paris	Glitches	3 days ago
Sitten	Game Crash	5 days ago
Creil	Online Play	5 days ago
Dieppe	Online Play	9 days ago
Villefranche-sur-Saône	Sign in	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nerlyk (@Nerlyk17) reported 4 minutes ago

  @ColbraSERVE @Mando2332G @SeeReax are you serious? this "what if" scenario has already happened, it’s literally what started the stop killing games movement, it was ubisoft that showed everyone they can take away a game you paid for without you having any say in it, how does no one see this as an issue!?

• 
  IshayuG (@GIshayu) reported 4 minutes ago

  @DanielOlimac @dukemagus I don't know what it shows. It's the game awards, the agendaen isn't regular games anymore. It's the games industry sniffing its own toes, just like The Golden Globes and so this other junk. But the reaction from any HOMM3 fan is the same. We don't like Ubisoft and r don't like what they have done to the games. Most of the HOMM games made by Ubisoft are really bad, and several of them don't even work at all due to DRM issues yet continues to be sold. They're just... selling a game where only the trial edition content can be played. They are scamming us. So wherever I hear "new HoMM announcement" my first reaction is not "yaaaaaay" it's "oh no what stupid bullshit have they done to it this time" In this case it's reasonable graphics, anything camera angles, and ultra terrible sounds, and I suspect a modding hostile UPlay integration or whatever it's called now. No thanks!

• 
  jh0rge (@jh0rge_) reported 5 minutes ago

  @justdancegame The real issue is that Ubisoft has zero competition, so they give us bare-minimum effort, no updates/fixes. They forced a broken live-service launcher full of lag and crashes, while stripping away core features like the World Dance Floor and downgrading Unlimited into JD+. (1/2)

• 
  O4OUR (@O4OUR) reported 5 minutes ago

  @Ubisoft You fix the Heroes 3 thing yet?

• 
  Gareth Walker (@Revision_124c41) reported 6 minutes ago

  @noheroesleft @Jwave630 @Vara_Dark The misconception here is that the big publishers are the only ones publishing games. EA, Microsoft (which gobbled up two of the big publishers), Sony, Nintendo, Square Enix, Capcom, Namco, Ubisoft, Konami, Sega, Tencent, Take-Two. That's all the big ones right there. Beyond that there is a legion of smaller publishers and indies who self publish: Warner Brothers (some might consider them big simply because of hte parent company), CDPR, Epic Games, Devolver Digital, Focu, Paradox, Koch Media (which I imagine is one of your big 5), Aksys, Amazon Games (which is currently publishing tomb raider), Apple, Arc Sys Works, Cave, Gameloft, Gamefreak, Kepler Interactive (which they've been putting out some winners of late), Tecmo Koei, Natsume, NIS, Netflix, and Valve (this one will cause people to scratch their heads since they are a store front, but don't act as a publisher beyond their own games). The games industry is incredibly volatile. Just microsoft's acquisitions alone of Zenimax and ATVI upset that balance pretty hard, now you're seeing Kepler, devolover, and a few other small time publisher filling the void. (basically making the acquisitions beyond IP pretty pointless, bad buys imho). If you look deep enough the Chinese are a bigger problem than BlackRock and Vanguard. I'm not gonna lie here and say they aren't a problem. They are. However they spend most of their time trading these companies like baseball cards and even then have very little control over such a chaotic industry. It's when you get heads of development listening to dip shits like Sweet Baby Inc is when you start to see problems surface and brand integrity degrade.

• 
  Dhaval Solanki (@dhavuhikari) reported 6 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it some month ago. At that time I logged in with my Google account you can see i just play 2 and half our and That Google account is completely gone now. ​Now whenever I try to play, Ubisoft Connect shows: “Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already filled the Ubisoft recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? ​Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Plaism (@Plaism_r6) reported 6 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?

• 
  Carlos Lamarca (@CarlosL07674164) reported 8 minutes ago

  @TheBlackHokage THIS IS CRAZY, I WAS PLAYING AC ODYSSEY AND I JUST GOT HIT BY UBISOFT CRASH REPORT WINDOW came to twitter to scroll a bit and am faced with this

• 
  Glitch (@GlitchTwitched2) reported 17 minutes ago

  Im saying they have Ubisoft connect tho it’s the worst ******* gaming service ive ever used in my entire life And it has cross platform built in It’s perfect.

• 
  𝖩𝗎𝖺𝗇 (@GrannMierda) reported 18 minutes ago

  The problem is I don’t believe Ubisoft anymore. We going to see what it’s like on release day.

• 
  Devils Advocate (@M3ta_Save) reported 30 minutes ago

  @ReasonsTax @roro__c You can then make the same arguement when it comes to all the live service or onlne games on the store. But who did we blame when the crew was shut down sony or ubisoft? Ubisoft because it was their IP not sony because they sold it on their store, not xbox because they sold it on their store, or steam, ect. Why? Because ultimately it isn't down to sony what and IP owner does with their product once a contact ends. It only falls on sony when it's their own IP, cause that they are in full control over.

• 
  Kaiserhawk (@Kaiserhawk) reported 31 minutes ago

  The R6 Tactics game looks pretty cool. Not cool enough to fix my 2FA issues on uplay, but still.

• 
  Jacob Marsh (@JohnMar39804972) reported 31 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Drawn Out (@DrawnOutYT) reported 33 minutes ago

  @yourmadhah @Sup3s0nic @DreamsideFPS Lmao so what you’re saying is you want rockstar to follow Ubisoft, activision, PlayStation, Konami and bungie’s example? You are the problem lol.

• 
  John Can’t Lie (@JohnKrunik) reported 33 minutes ago

  @tonydotstyle @matiasgoldberg that was 10 years ago, we got a lot more efficient handling memory etc. and you're trusting ubisoft to actually know their ****? anyway, if done smartly it wouldn't be an issue, just that it needs more effort and actual knowledge that rockstar india probably lacks

• 
  Pirat_Nation 🔴 (@Pirat_Nation) reported 33 minutes ago

  Ubisoft has apologized after its new Steam release of Heroes of Might and Magic III launched without the actual game files. Instead of the full game, players initially received a 23.49 KB download containing only a dummy executable that opened a CMD Ubisoft acknowledged the mistake directly on Steam, saying: “The cause of the issue has now been resolved.” It then asked affected players to “fully uninstall and re-install the game.”

• 
  Chong Wingkong (@ChongWingk71066) reported 34 minutes ago

  @Lionel706666029 @KindredBlade Calling Western AAA studios "communist" is economically illiterate. EA, Ubisoft, and Activision don't answer to public collectives; they answer to Wall Street institutional investors, EBITDA targets, and quarterly shareholder calls. Corporate PR trend-chasing isn't "communism"—it’s risk-averse late-stage capitalism designed to protect market cap. ​Beyond the category error, lumping an entire hemisphere together is pure fallacy. Treating mega-corps the same as studios like Larian, CDPR, Warhorse, or thousands of standalone indies ignores the teams actually delivering deep mechanics, zero DRM, and consumer-first releases. ​Regional tribalism ruins consumer standards. A game isn't good because of where it was coded, and giving any developer a blank check just because they aren't "Western AAA" is how you end up accepting predatory monetization, broken optimization, and live-service bloat under a different flag. ​Judge the software on frametimes, physics, mechanical depth, and fair pricing—not culture-war buzzwords.

• 
  TJ (@foreversausages) reported 36 minutes ago

  @MightyKeef Yes. **** Ubisoft. Utter ******* AIDS games that are broken.

• 
  Simon (@VipMoxley069) reported 39 minutes ago

  @RinoTheBouncer I think we need more solid singleplayer titles and big studios like Ubisoft and EA should make it instead of focusing on multiplayer and live-service titles.

• 
  Xavier1415 (@Xavier1415) reported 41 minutes ago

  @Gentlman_Gaming @MazeAteThat Ea stopped. Ubisoft stop. Nintendo stopped many others stopped. But Xbox stopped it's a problem lol have a good day man.

• 
  Nat Nivram (@NatNivram) reported 43 minutes ago

  @PlayStationAsia Just tried to seek help with a PS Store purchase but was told to get help from Ubisoft even though all the transactions were through the PS Store. Just terrible issue ownership and servicing, even when I’m actively trying to give you money. Do better, Sony.

• 
  🎮Beast Gamer Kuma (@BeastGamerKuma) reported 43 minutes ago

  @Stuffedlyons @mladenm So let's try to focus on what I feel is an issue, because again digital or physical is not really the problem since disc have not been the same for a while. Currently, Sony is pulling what Ubisoft did or stated a while ago, but really making it a reality. So why support them?

• 
  madz (@LeBaNeSe_PrO) reported 44 minutes ago

  @UbisoftSupport Hi Ubisoft Support, I’m having a problem with Far Cry 5 online co-op/Arcade on PS5. I keep getting “The session you are trying to join is currently not available” — Error: Bookworm-9BF4CF37. I’ve tried everything on your website but same issue and im On PS5

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 45 minutes ago

  @Aserback @TitaniumRolo @AussieOtterR6 The issue is, if you've played the game, you have agreed to the TOS and EULA. By doing that you've given Ubisoft the power to revoke a license for any in game item as it is not "owned" by the user. Legally you don't own the skin so they don't have to refund you.

• 
  Alex Mallory (@ViiiRed) reported 46 minutes ago

  @_Deez_Games I think my main issue, how weird it sounds, are the many pirouettes Geralt is doing in combat. Why is he constantly doing a 360 when attacking?? Combat was never great, hope it's at least a bit better in remastered. Also, all the Ubisoft style question marks on the map, not a fan

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 48 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  M (@M92167930) reported 48 minutes ago

  @Ubisoft @TheDivisionGame Can someone fix Ubisoft Connect instability issue? Thanks

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 53 minutes ago

  @UbisoftSupport **** you ubisoft support , you guys think youre smart , not fixing your game , making us go to ubisoft support for help and when we try to ask about the conection issues you decline me from opening a case and redirect me to basic answers that do not solve the prob

• 
  B_Ryce (@BryceCream57) reported 53 minutes ago

  @ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.

• 
  Rauf Fatalizada (@rauffatalizada) reported 56 minutes ago

  @Ubisoft @AccessTheAnimus @Ubisoft I cannot play AC Origins which I purchased legally on Steam because of your stupid launcher and account verification system. Why there is online requirement for the offline and story mode game? I wasted more time to reset password and login more that the actual game.