Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (15%)
• Glitches (10%)
• Matchmaking (2%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Charleroi	Online Play	4 days ago
Lille	Sign in	5 days ago
Paris	Sign in	5 days ago
Paris	Sign in	5 days ago
Pierrevert	Sign in	5 days ago
Rennes	Online Play	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aceman67 (@aceman67) reported 4 minutes ago

  @VVenture5 @pinglyadya It's also factually correct. The Legal definition of a Monopoly is being the sole provider of a product or service. EA, Epic, Ubisoft, GoG and many other digital game stores exist. Steam is just a better service because none of the others even try to compete.

• 
  G2ThaUNiT (@G2ThaUNiT) reported 5 minutes ago

  @thehdroom Yeah unfortunately Ubisoft is one of the worst in AAA modern gaming. They only care about their subscription service and MAU. None of their games have been excluded in those plans.

• 
  RichDK (@Rich_DK2) reported 7 minutes ago

  @3MegistusHermes @falloutplays Hiring based on anything but skills is not only a problem, it's bigoted, immoral, discriminatory and illegal. It's also the reason the content is a problem. Just like we've seen with Bioware, Ubisoft, and tons of other game companies along with Dr Who, Star Trek, Star Wars...

• 
  Richard Browne (@rpwbrowne) reported 10 minutes ago

  In truth Microsoft would better be looked at as an EA or Ubisoft competitor than a Sony or Nintendo one. Quality day one premium launches with a subscription service on PC and XBox console. It's very hard to see an alternate path.

• 
  Bt-7274 (@Dimah_bA) reported 14 minutes ago

  @barines_beard09 @Ubisoft You will like live service slop

• 
  Crazousis (@crazousis) reported 16 minutes ago

  @lorddiethorn @edgeshadow1789 @Glassdoorgamer LOOL DO YOU KNOW THE RESULT? Ubisoft sold the 15 dollar starter pack on both Uplay and Steam. Disparity solved. I see zero issues here. Steam users get the 15 dollar pack and Uplay gets the 15 dollar pack.

• 
  John Dagdelen (@jmdagdelen) reported 18 minutes ago

  @oozecluez On the Steam Key reselling issue, I am on Valve's side. But on this Ubisoft one, it seems they were not selling Steam Keys AFIK

• 
  Z0rcy (@Z0rcey) reported 19 minutes ago

  @nuhre_ No they don't, let them hear the backlash if any and have them fix it before inventing too much. Imagine if AC shadows had an earlier trailer and Ubisoft heard the backlash of a black samurai

• 
  HunterEatsHunter (@ShadowMaster53) reported 23 minutes ago

  @FuuTop1 OK, but… here’s the thing. You have no problem with Xbox games launching on Steam, Ubisoft plus, and Nvidia GeForce now. You probably wouldn’t even care if it launched on Nintendo. So then why do you care if it launches on PlayStation?

• 
  Red Headed Steppeson (@RdHdSteppeson) reported 25 minutes ago

  What gets me is Steam is portrayed as bad for saying “You can’t use our infrastructure but charge less than you do to Steam users.” UbiSoft could have lowered the price on Steam, that would solve the issue too. They chose not to.

• 
  Pandie (@PandieGoodz) reported 26 minutes ago

  @komocode @Pirat_Nation they already been cutting devs and employees off, have you seen what happen to epic games? microsoft? Blizzard? Ubisoft? I highly doubt this will effect their sales at all when they made the decision to make a live service game in the first place.

• 
  𝙆𝙧𝙖𝙩𝙤𝙨 (@GhostOfSparta1_) reported 30 minutes ago

  @BespokePoint007 @coasiny @DualSenseNick Uhh you do realize they also added new things to the service right? They added Ubisoft+ and Fortnite crew and most likely already signed those contracts which didn’t allow them to lower it back to $20. Idk if ur being retarded on purpose or just ignorant.

• 
  Bobby Western Diving School (@BobbyWesternTN) reported 30 minutes ago

  @TimSweeneyEpic How much do Xbox, Sony, EA, Ubisoft and Nintendo take on their stores huh? It's all well and good complaining about their cut but my gosh does Gabe provide a better service than the pitiful Epic store.

• 
  KANNA-CHAN (@Kannakamuisama) reported 30 minutes ago

  @asha_shar @klobrille na, playstation and nintendo is not your friend, xbox is the most friendly console to its fanbase, honestly, xbox should stop giving sony and nintendo free ads, sony is going down since the ubisoft problem and nintendo is loosing massive sales since december, just do ur things

• 
  Ais (@uniqueusernanme) reported 34 minutes ago

  @HuskSenpai @breeder_j Not every long game is a ****** openworld game from ubisoft. I wouldnt play these if they were 20$ and 10k hours. You issue isnt playtime, its the genre + playtime.

• 
  zRonnje (@Ronnnie53) reported 37 minutes ago

  @Ubisoft fix drone glitch pls

• 
  Unsupervised Mandolorian (@Ashrubel) reported 37 minutes ago

  @RetnaburnX @Voltzzzzzzz36 @PaladinAshe How is Steam a Monopoly? Is the product/service they offer materially the same as the product/service being offered by Ubisoft? Are they preventing Ubisoft from selling games? Are they preventing Ubisoft from offering a similar Service? How many AAA Game Developers has Steam bankrupted by killing their ability to compete?

• 
  merellion.SR (@merellionn) reported 39 minutes ago

  The original general direction of the game was gritty, grounded, & beautifully dark. Who knows when we’ll get another competitive, top-down destruction, operator driven shooter, and Ubisoft ****** it all up. This game had the potential to be a 20+ year running E-sport, with the highest skill-gap in FPS, argue with a wall. I still believe maybe one day it can be saved but Ubisoft seems to be ignoring all of the most-obvious issues. Issues that a REAL dedicated team of maybe 20 people would be able to fix. (Hit registration, refusal to upgrade kernel level, dumb balancing) I could list everything that could bring the soul back but what’s the point if the owner of the IP is not listening.

• 
  chicago fanatic (@cubbies914) reported 42 minutes ago

  @X1seh @beef198819 @Ubisoft I’ve been champ for 17 seasons and it’s just fine. Have some fun, dok is broken but they’ll nerf it soon. Casino seems like a decent map, you people are just miserable

• 
  Logan (@Fish_Fan_7788) reported 47 minutes ago

  Ok so at best we’re both right. TBH I don’t care if they charge a 99% fee if I, the consumer, am getting the best price without having to put up with a lesser experience on Ubisoft connect/ea app I want them to just provide me a good service then I wouldn’t even need steam.

• 
  Gavin (@gavinsdih) reported 49 minutes ago

  UBISOFT PLEASE LET ME PLAY THE GAME NO MORE ERRORS PLEASE

• 
  Joe mother (@Joemoth11098375) reported 51 minutes ago

  @TaketsuCorp Valve isn’t really in trouble, they were simply saying that if they were to sell that version on uplay they have to sell it on Steam, it’s not even a price parity issue it’s making sure Steam gets the same options as other platforms, which is fair

• 
  Oliver Darko (@oliver_drk) reported 52 minutes ago

  Ubisoft put quite some work into that Rayman Remake. Only problem: Who is supposed to buy, let alone play, all these games in September and October?

• 
  Whateverman (@Whateverman_il) reported 52 minutes ago

  @Rainbow6Game no voice chat on pc, whats up ubisoft? also, when are you going to fix the packet loss errrors? it's been 10 years since launch we have ai that can fix it, come on be real

• 
  Anish Moonka (@anishmoonka) reported 53 minutes ago

  Rayman is a little cartoon hero with no arms or legs, and back in 1995 he made Ubisoft famous. Then the company he built spent thirteen years acting like he didn't exist. Now that they're in serious trouble, they're bringing him back. He started out as a launch game for the very first PlayStation, dreamed up by a young French designer, Michel Ancel. He sold more than three million copies, a huge number back then. A year later, Ubisoft sold shares to the public for the first time. That early hit helped turn a tiny French company into the giant that would later make Assassin's Creed. His best years came later. In 2011 and 2013, he returned with two beautiful hand-drawn games, Rayman Origins and Rayman Legends. People still rank Legends among the best games of its kind ever made. It was finished and ready to launch on Nintendo's Wii U. Then Ubisoft held it back seven months so they could sell it on PlayStation and Xbox too. The people who made the game were furious. Ancel and his team posed for photos holding handmade signs that begged their own bosses to just let it out. One read "Release Rayman." Another showed Rayman crying, next to a single word: "please." Ubisoft said sorry by handing Wii U owners a free piece of the game. When the full game finally arrived that September, it still sold worse than Ubisoft hoped, and took years of re-releases to reach 4.48 million copies. That made it the best-selling Rayman of all time. And then he disappeared. That was the last proper Rayman game for over a decade. He got shoved into small phone games, while the screaming cartoon bunnies from his own spinoff, the Rabbids, blew up bigger than he ever did. They got so popular they dropped his name from the title and started teaming up with Mario. The bunnies alone have sold more than twenty million copies. By 2023, Rayman was a guest character you had to pay extra for, dropped into a game about the bunnies he used to fight. His creator quit Ubisoft in 2020. This past January, Ubisoft fell apart. In a single trading day its stock lost a third of its value, the worst day since the company went public in 1996. The whole business was suddenly worth about 616 million euros. At its peak in 2018, it had been worth 11 billion. Ubisoft cancelled six games and shut two studios. A few months later it reported the biggest loss in its history, around 1.5 billion euros. The team behind one of its recent, well-reviewed games had just been broken up after it sold poorly, and some were quietly moved onto this Rayman remake. Rayman Legends Retold survived the cuts that killed bigger games. The little cartoon who helped make Ubisoft a giant is now, three decades later, their safest way out, because when you are losing money this fast, nothing beats a game people already love.

• 
  Hypnoticmuffins (@hypnoticmuffins) reported 56 minutes ago

  @20yoBoomer @Pirat_Nation Ubisoft makes deal with steam to make sure prices and sales are always the same Ubisoft then tried to make a sale only on their platform removing sales from steam going against said deal and it's valve with the problem 🤔

• 
  Meandering Mystic (@mean_mystic) reported 56 minutes ago

  @digitumsoftware OK so what is the problem with Ubisoft selling their games cheaper on their store? You have this idea that they wouldn’t ever do that, but clearly they wanted to and steam told them they couldn’t. If they are so greedy, they will just have the same prices, but valve allows that.

• 
  GRAVEMIND (@Shiroe256) reported 56 minutes ago

  @Pirat_Nation Isn't that a form of unfair competition on Ubisoft's part? In Germany, the FCO would immediately intervene and issue a warning to Ubisoft for unfair competition, since the company is pressuring customers to buy through Uplay, thereby putting competitors at a disadvantage.

• 
  Javy (🎮) Asha Sharma's strongest Soldier (@FuuTop1) reported 1 hour ago

  Steam has never been an issue for the xbox hardware Also What games on xbox launch on Ubisoft plus? Nvidia GeForce isnt even a store I and many many others had problems with both PS and Nintendo Is this the level of discussion here?

• 
  Firassco_games (@fras88335) reported 1 hour ago

  @FRUMPLEMEI34928 It destroyed open worlds from Ubisoft I seriously hope the elder scrolls 6 Get the job done The crimson desert success I don’t what beathsda and Ubisoft Gonna do now There r in seriously real problem To face