Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Chennai	Sign in	1 day ago
Craponne	Matchmaking	2 days ago
Berlin	Sign in	6 days ago
Brussels	Glitches	13 days ago
Grenoble	Online Play	13 days ago
Orléans	Online Play	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pedreiva ⚰️ (@pedreiva) reported 2 minutes ago

  @DineroPrimero @JamieMoranUK @MrboomstickXL Because the studios shut down by XBOX were closed after releasing successful projects. Embracer was due to a deal that broke through. Most of PlayStation's closed companies only did remasters or failed live service games. Ubisoft... I dunno.

• 
  Hank Scorpio (@Eldowzo1) reported 2 minutes ago

  @KeemaMr Apple Arcade, EA play and Ubisoft + (which also gives DLC I am sure ) no one has problems with these services even though they give games day one in there respective services

• 
  Kooks12 🎮 (@Kooks12onX) reported 6 minutes ago

  @Pirat_Nation No amount of updates will fix this game Ubisoft. You can stop trying pulling off a Cyberpunk or No Man's Sky now. The game was DOA.

• 
  Kryptofi (@Kryptofi) reported 14 minutes ago

  @Rainbow6Game Fix Ubisoft connect not loading

• 
  Survivor (@survivor966) reported 14 minutes ago

  @assassinscreed Fix download speeds on ubisoft connect

• 
  Jonah 🎮 (@TheACMJS) reported 16 minutes ago

  @BelizaireKenny I want to be clear it is NOT a "great" game nor is it a "good" AC game. Playing as a black protagonist wasn't ever an issue and you know it. The issue stems from a split narrative and constant back peddling from Ubisoft themselves over historical accuracy and stolen/AI art/assets

• 
  K (@USPatriotNavy) reported 18 minutes ago

  @Ubisoft @UbisoftSupport Don’t buy any Ubisoft! They are still experiencing hacking issues and responding by making access to software you have already purchased almost impossible to access.

• 
  Synth Potato🥔 (@SynthPotato) reported 23 minutes ago

  Just played Assassin’s Creed Shadows’ final update “Black Tides” questline Here’s my review of it and AC Shadows as a whole: I am honestly pleasantly surprised to say that I really enjoyed this, It finally gives AC Shadows a satisfying ending to its story and succeeds at tying this game together with the rest of the franchise. It doesn’t fix Shadows’ story but it is 100% something that should’ve always been there since launch as AC:S completely lacked a real ending, and I am so glad we actually got a great one. The barrier to entry for this is a bit high as you need to finish “A Critical Encounter” which is an OK quest but I was really upset “A puzzlement” is a requirement as that’s maybe the worst quest in the entire franchise, terribly written, terribly acted and requires you to wait a whole day between each part, in a game without a sleep system unless you grind hideout resources which I never did, so I had to leave the game running until a day passed. Back to Black Tides, There are more mocapped scenes and great acting in this new quest than there was in the entirety of Claws of Awaji. While not all scenes are mocapped and many still use that awful procedural generated animation, the important ones are motion captured and provided an overall strong narrative that closes out the Shadows story decently well. There is a proper use of music here as well and a real final boss fight, it really gives Shadows the final act it desperately needed. I still wish the rest of the game and its DLC was as consistent as this questline, but I guess thats something to hopefully be addressed in Hexe. Overall, AC Shadows was a mixed bag, it has some of the strongest gameplay in the franchise but maybe the single weakest story in the franchise, mainly due to how Claws failed to pay off Naoe’s arc. I really hope the massive improvements made in presentation, writing and acting in this free DLC is carried across an entire Ubisoft Quebec RPG one day. I’ll rate this little DLC a great 8/10, and as for the rest of the game and its DLC as a whole, I am settling at a final 7/10. That is below my initial rating of Shadows due to the disappointment of the first expansion.

• 
  Oliver Darko (@oliver_drk) reported 27 minutes ago

  In the last 12 months Ubisoft, Embracer, Xbox, PlayStation and TakeTwo all laid off employees. That's bad enough, although it doesn't mean PlayStation or TakeTwo face the same existential problems as Ubisoft, Embracer or Xbox (which is now a 3 cents per dollar company).

• 
  Mister Nobody (@MisterNobody171) reported 31 minutes ago

  @Lazgar_lockman The problem is you idiots are so addicted to their games. Ubisoft should be put out of business. No game they put out should be purchased or downloaded. Any game they have created should be deleted and not played. End them. No petition needed.

• 
  MREVILA55 (@MREVILA55) reported 32 minutes ago

  The problem is Ubisoft.

• 
  low 🇭🇺 ⬛️⬜️🏳️‍🌈- watched TADC finale (@lowlifewastaken) reported 34 minutes ago

  r6 aim bugged, cursor showed, needed to restart since r6 crashes when I open it while I have OBS open, I had to wait for it to launch again without OBS all this time, I'm in a ranked match these are issues that have been there for multiple seasons, thank you @Ubisoft

• 
  Achilles, not really it is Charles, unfortunately (@CHARLESLOVESTV6) reported 34 minutes ago

  @TheRealZephryss Ah its ubisoft, but ok, not the same, though, if it was uncharted 5 hell yeah. Or tlou3, also I heard a rumour saying naughty dogs woke trash space game is delayed indefinitely trouble at the former top dog of playstation. Also no more pc releases of ps singleplayer games.

• 
  bum lao (@bum_lao) reported 36 minutes ago

  @LikeToBeBossy You do realize its not just Xbox having to fix itself right? The industry as a whole is in trouble. Sony has closed multiple studios over the last couple years same with Ubisoft and Square sold off some studios and ip etc. Its not just an Xbox problem.

• 
  Motta (@OfficialMottaWR) reported 37 minutes ago

  @assassinscreed Doesn't work in my country. It says the service must be used through its providers; is ABYA also offering the free trial of Ubisoft+?

• 
  Fritz Kabel (@Kabelfritz) reported 38 minutes ago

  @Colteastwood what is there to be excited about right now? apparently the promise to grow/empower talented studios and bring all first party games to gamepass day one is finally broken. xbox is about to become a trashy milking machinery like ubisoft, ea, warner, old actiblizz itself.

• 
  LegacyEleven (@LegacyEleven) reported 38 minutes ago

  One problem I have with Assassin's Creed Valhalla is that although I find the time period interesting and what the team over at Ubisoft created visually beautiful... The environment is just not interesting and falls flat to its previous environments of Ancient Egypt and Greece.

• 
  Hank Scorpio (@Eldowzo1) reported 42 minutes ago

  @Glennithin @RenownedZ3r0 A problem in what regard? And do you believe the same of say and EA play or an Ubisoft + subscription?

• 
  Shadow7Angel (@UEGShadowAngel) reported 43 minutes ago

  @Sakerift @vuullets I mean it’s all a management issue. Bungie at their peak had 1,600 people and the only thing they could showcase is one game lol. Ubisoft runs over a dozen different things, BioWare at one point ran different things, activision runs multiple things, etc etc

• 
  ItzNuyxz (@matthewspigner6) reported 43 minutes ago

  @Ubisoft @Rainbow6Game I just deranked because of a cheater are we gonna do something about that problem or we gonna keep ******* up the game

• 
  EvilBoxyBoo (@evileboxyboo) reported 43 minutes ago

  @Rob734200669471 Then that is not a valve issue is it? The crew became inaccessible because it required ubislop launcher, from whete ubisoft actually removed the game not steam.

• 
  A Good Shepherd (@AgentSIMMONS_AL) reported 44 minutes ago

  @Npweezy215 @oliver_drk Ubisoft Plus was on the service before they hiked the price. I think most gamers paying for GAME Pass would prefer having Call of Duty over a trial for sports.

• 
  *Insert interesting name here* (@clarkspo) reported 47 minutes ago

  @_SlimeDave not really, both have benefits, consoles dont have multiple launchers (looking at you EA & Ubisoft), they have no anti-cheat malware & no DRM preventing launch, everything works out the box (9.99/10 times), and best of all no windows updates or driver issues (no windows period)

• 
  Wired.Wolf287 (@WWolf287) reported 48 minutes ago

  There's a lot of very misinformed people who are celebrating this because they think this would have mandated perpetual support from game companies for online games. No it didn't. It was asking for end of life plans so that consumers could still use their property after official support had ended. That could have been many ways from an offline mode to allow partial functionality, to the establishment of private community servers like what Valve does with Counter-Strike and TF2. The core of the issue here wasn't "entitled gamers" it was property rights, as the real problem with these business models is that they don't respect first sale doctrine and in turn, do not respect consumer property rights. That said, I have no delusions that if the EU gave it an honest chance, we would have had awful legislation that made the problem worse. The real long term solution to this problem is the destruction of IP law, as that is the mechanism companies like Ubisoft are abusing to get away with this behavior in the first place. Revoke their state enforced monopoly on their code, and suddenly they'll start respecting property rights again because if they don't, people would pirate and bootleg their products in perpetuity and there would be nothing they could do to stop it outside of maybe a strongly worded letter. As it stands, they can stop bootlegging pretty efficiently thanks to the state, and piracy is limited because of how many normies are out there that refuse to learn what torrenting is. The real sad thing for me, at least, is that the lolberts will celebrate this as well because "government bad!", not realizing that this was the state giving bad actors the go ahead to go even further with violating our property rights. Yes, the government is bad, but this still required some kind of solution, and now we're at a point where the only real solution is civil disobedience, which isn't ideal. I guess the Agorists will have a lot of fun with Ubisoft moving forward.

• 
  pipesandstrings (@pipesandstrings) reported 53 minutes ago

  @SOCOMandChill @UbisoftSupport @Ubisoft Yeah I'm 3 tickets deep with them and no further forward in recovery of my account absolutely useless service for me personally 😭.

• 
  Cajun (@Cajun_347) reported 56 minutes ago

  @ubisoft fix your ******* login ****. I cant make an account bc your stupid *** servers can’t handle simple processes

• 
  Jarvis Snitcher (@JarvisSnitcher) reported 57 minutes ago

  @PunishedAhab13 @Ubisoft @UbisoftSupport In the UK and it is the same Issue, Far Cry 3 and Watch Dogs won't launch because of suspensions on Ubisift Connect part, ****** DRM.

• 
  primescrim. (@_IScrimI_) reported 58 minutes ago

  The FPS this season is terrible man, it says i average 354 in the benchmark but go from 320 dip down to 180 constantly. Fix the fps @Ubisoft @Rainbow6Game

• 
  (MaDness) (@MaD1n3ss) reported 1 hour ago

  @J19_Gaming89 I dont think the side content was the problem. Most of it wasn't great butnit was how if felt like an ubisoft game. Crimson desert has alot of fluff but not only is it optional but you have to seek it out its not cluttering your experience.

• 
  MakattackTDFAM (@TDFAMwithMak) reported 1 hour ago

  @Grummz There is an easy fix, don't buy anything live service, and never buy anything Ubisoft puts out.