Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	5 days ago
Mexico City	Sign in	6 days ago
Cehegín	Online Play	10 days ago
Weimar	Sign in	10 days ago
Pessac	Online Play	10 days ago
Escalquens	Glitches	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mobbie (@Mobbie1996) reported 3 minutes ago

  @GinRombayRumba @ChesronKocsis @digitalfoundry Also, forgetting Ubisoft no longer sells keys globally but login redeems and even then that's barely a thing

• 
  Tomasz Szumik (@t_szumik) reported 4 minutes ago

  It’s not dumb is called competition. It’s like complaining that Walmart has monopoly because if you want something they don’t provide you need to go to Target. If Sony wants my money they need to keep me happy because there are viable alternatives. PC variety is held by Fortnite and COD. But I’m sure Epic and Activision can provide you with service that can rival that of Steam👍 The Xbox app for PC is ****(I know I’m using it for GP) and it’s not like Uplay or Origins are doing something good (if they are still around). That leaves you with GoG and I’m sure they have infrastructure to support 200 million users switching over from Steam👍 your competition exists on paper while Xbox and Switch 2 are both viable platforms to move to (and you can easily get all of them and still have some money leftover compared to the price of top end PC). More I read on Steam the more I’m concerned how were they allowed to grab such a hold over the market. Only makes me more convinced we need some sort of legislation to stop monopolies like that to ever happen.

• 
  Jack-O' Oma (@Yoshinator) reported 9 minutes ago

  Classic Ubisoft. It's not that PC proved it, Steam is just that great of a service. GOG too, but Steam actually respects its users, unlike Sony.

• 
  LIL BRANDOW (@salisbury418) reported 11 minutes ago

  @Shunkiroth Bro I bought rainbow six siege back in 2017 when I sold the disc version i still have it and I still play it now if Ubisoft shuts the servers down then what’s the point of having the disc yeah I lose my game but that disc will be worth nothing when servers go offline

• 
  16thHarmony (@16thHarmony) reported 12 minutes ago

  @DualBladeSteven @MoreLimitless And this means ZERO chance of these games going to game pass. And this is why Asha is very SLOWLY in the process of restructuring game pass. That will eventually be an archive service more akin to Ubisoft Classics. Steam is coming to take over from the Xbox store.

• 
  Parris (@vicious696) reported 13 minutes ago

  @cyntheticss @Ubisoft you have a problem

• 
  Afyyy (@Afyyy12) reported 15 minutes ago

  @UbisoftSupport I don't have the download button there , can you fix that for me? ubisoft Support

• 
  Jose Cordoba (@jacordobar) reported 15 minutes ago

  @Dexerto Well of course Ubisoft would be on board, they love charging for D-tier games (oh, did I mention live service?)

• 
  Life is a simulation (@CPR5883) reported 17 minutes ago

  @Rainbow6Game Fix the map rotation, its the worst. 80% of the time Kafe, Consulate, Lair are up for vote. Maps suck, servers suck, 95% of players are toxic but Heaven forbid you call them a word. **** you Ubisoft, you have become EA.

• 
  Alex (@Animator_Alex) reported 22 minutes ago

  My huge glaring main issue is the writing of any new content. Ubisoft Singapore needs new writers, or they never need to write a piece of dialogue again. They come dangerously close to full and total character assassination of Edward in any of the new content.

• 
  Dagger 323 (@dagger323) reported 22 minutes ago

  @RubenHaramorim @CiaranOM4 @XboxArchives The average player doesn't give a **** about esports. That was never a focus of the series. And R6V2 being a completely different game is precisely the issue. It was the last REAL Rainbow Six game. Siege is just a cash cow made to pacify a mainstream crowd and rake in the dollars since Ubisoft is too lazy and greedy to develop a game like the cancelled Patriots, which would've been a far more authentic and complete Rainbow Six title.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 22 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport I WANT A FULL REFUND ON EVERYTHING I SPENT MY MONEY ON IN RAINBOW SIX. YOUR GAME IS COMPLETELY UNPLAYABLE AND YALL ARENT DOING ANYTHING TO FIX IT. STUCK IN PC POOL CAUSE I HAVE AN ELITE CONTROLLER!?!?!? Full refund!! Now

• 
  Kołdrian (@ten_na_chmurce) reported 26 minutes ago

  Assassin’s Creed Black Flag Resynced Review: Ubisoft Did Not Ruin It After 26.5 hours with Assassin’s Creed Black Flag Resynced, I have completed 54% of the main story. I am currently heading into the mission “No Time for Tenderness,” but I have already seen enough of the world, combat, progression and naval systems to form a clear opinion. My rating changed several times along the way. After the first few hours, I gave it a cautious 7/10. Later, repeated combat frustrations and technical problems pushed it down to 6/10. Now I am moving it back to 7/10. The flaws have not disappeared. I have simply realised that, despite them, I am still having a very good time. Resynced cannot really be judged as a completely separate game. It is a remake of an older title, keeping the foundations of Black Flag while rebuilding its presentation and modifying several systems. Some of those changes improve the experience. Others feel unnecessary or actively worse than what they replaced. Most importantly, however, Ubisoft did not ruin Black Flag. And considering how worried I was before release, that is already a major success. A world that constantly pulls me away from the story I have spent 26.5 hours playing, yet I am only slightly beyond the halfway point of the main campaign. That is not because the game moves especially slowly. It is because I constantly abandon my intended destination. I see an unmarked island, a suspicious ruin, a burning ship, a treasure map or another small activity on the horizon, and suddenly the main mission no longer matters. I just want to see what is there. This remains Black Flag’s greatest strength. Exploration is not only about collecting icons. Some islands contain tiny environmental stories that exist almost entirely outside the main narrative. I found an abandoned smuggler settlement where the inhabitants appeared to have died from a disease carried by rats. On another beach, Spanish and British soldiers lay dead after a battle while pirates casually walked between their bodies, collecting whatever had been left behind. Elsewhere, I encountered a preacher praying in front of crude figures, an imprisoned dog and forgotten temples hidden on islands that were not clearly marked as important locations. These discoveries rarely lead to major quests or spectacular rewards. They do something more valuable: they make me curious. The world feels worth exploring even when the game is not promising a legendary weapon at the end. A visual remake that understands why this world mattered The new presentation is one of the main reasons I keep sailing without a destination. Black Flag Resynced looks fantastic. The tropical islands, dense vegetation, beaches, water, ruins and distant cities often look beautiful enough to make me stop simply to admire the view. Havana is colourful and lively, while sailing toward a new island during sunset can turn an ordinary journey into one of the most memorable parts of the session. This world was already designed around the pleasure of travelling through it. The remake finally gives those locations a visual standard worthy of that idea. The sea is not merely empty space between objectives. It is part of the atmosphere. The crew sings classic sea shanties while the Jackdaw cuts through the waves, weather changes around me, and the horizon constantly suggests another place to investigate. Even when I am not fighting, completing missions or collecting resources, sailing itself remains enjoyable. For me, that visual and atmospheric transformation is the strongest justification for this remake. Combat is still the biggest problem My opinion of the new sword combat became increasingly negative during the first twelve hours, and it has not improved much since then. The original combat was far from perfect. It was built around counters, executions and flowing between enemies in a rhythm that sometimes felt closer to the Batman: Arkham games than to a demanding action RPG. It could be too easy, but it was satisfying. Resynced attempts to modernise it with guards, dodges, heavier attacks and systems based around breaking an enemy’s defence. In theory, that should make fights more involved. In practice, I often find them less responsive and less enjoyable. There are moments when it feels as if the game has already decided an enemy attack will connect. I can move away or attempt a dodge, but the hit still lands. Edward can also jump onto tables, crates or elevated objects in the middle of combat and then refuse to move where I want him to go. At that point, I am not fighting the enemy. I am fighting the controls. Templar targets can sometimes be confronted through something resembling a boss fight, with the target repeatedly escaping during the encounter. I strongly prefer ignoring that approach whenever possible and assassinating them properly from the shadows. The new combat is not unplayable, and it is not difficult enough to destroy the experience. It is simply the one system that regularly makes me wish Ubisoft had stayed closer to the original. Naval combat still delivers Fortunately, fighting at sea remains far more satisfying. Naval battles can be genuinely demanding when the Jackdaw is not fully upgraded or when I avoid using the most powerful officers. Positioning the ship, choosing the right ammunition and surviving against several vessels still creates exciting encounters. Officers can provide enormous bonuses, perhaps even too enormous. One officer gives such a powerful benefit for a perfectly timed dodge that the Jackdaw can avoid almost all damage. It is an overpowered ability that can significantly reduce the difficulty of naval encounters. Even with that imbalance, I am still having a great time at sea. I enjoy the battles, boarding enemy vessels and upgrading the Jackdaw, although outside combat I often prefer simply travelling, listening to the crew and searching for another island. Apart from one convoy that began teleporting while I was chasing it, I have not experienced major problems with the naval systems. Less compulsory grinding, more optional grinding One of the better changes is the reduced amount of repetitive collecting required during a normal playthrough. Havana contained noticeably fewer chests than I remembered from the original. Progression and equipment upgrades also feel faster and more accessible. The game still encourages exploration, but it does not force me to clear dozens of nearly identical markers just to maintain a reasonable pace of development. I think this is the correct balance. Players who only want to complete the campaign and explore naturally can avoid a significant part of the old grind. Players who want 100%, every achievement or the platinum trophy still have a large checklist waiting for them. That is where heavy grinding belongs. The more controversial addition is a free battle pass shared across different Assassin’s Creed games. Standard activities award extra points, those points increase its level, and new levels provide outfits, currencies and other rewards connected not only to Black Flag, but also to games such as Assassin’s Creed Shadows. It does not require payment, and some players will probably enjoy having another progression track to complete. I do not. To me, it feels like an easy substitute for meaningful content. Instead of connecting a reward to a side story, character, secret or unusual discovery, the game fills another bar and tells me to keep collecting points. I would rather find a strange preacher on an unknown island, speak to him and receive a clue leading to a unique reward. That would make the item feel connected to the world. A battle pass makes it feel connected to a menu. The story no longer hits me in the same way The main story is currently one of the less interesting parts of my return, although that is partly caused by my own relationship with the original. I rarely enjoy repeating the same story, especially when I still remember its major direction. When I first played Black Flag as a teenager, the fantasy of pirate freedom worked much better on me. Sailing wherever you wanted, rejecting authority and building a life outside the rules felt exciting. Looking at Edward now, the story feels more juvenile than I remembered. He talks about freedom, but much of his motivation is simply wealth. He wants to create a better life for himself and his wife, yet despite promising to return after two years, he continues chasing money and adventure. That does not make him a bad protagonist. His selfishness and distance from the Assassin and Templar conflict are among the more interesting parts of the character. For a significant portion of the story, Edward does not care about either organisation. He is not driven by ideology or destiny. He sees opportunities and uses them to pursue his own goal. Playing as someone who becomes involved in this conflict almost accidentally was refreshing then, and it still separates him from many other protagonists in the series. The appearance of famous and partly mythologised pirates such as Blackbeard also gives the adventure much of its personality. The Animus replacement works, but I still miss Abstergo Resynced removes the old structure in which I could leave the Animus and walk around the Abstergo offices. I understand why many players never cared about those sequences, but I liked them. Walking through the company headquarters, reading additional information and temporarily stepping away from Edward’s life gave the original another layer of Assassin’s Creed atmosphere. The replacement involving Ego and the Raven is more interesting than I expected. I still do not completely understand what the Raven represents, and I do not want to guess whether it is connected to Desmond, another Assassin or something else. What matters is that the sequence briefly stopped me and made me pay attention to the narrative again. It works surprisingly well as its own idea. Even so, I still miss being able to physically leave the Animus and explore Abstergo. The old sections made the historical simulation feel like part of a larger world, rather than only an interface between missions and rewards. Bugs are common, but rarely disastrous I played the PC version on an Intel Core i5-13500, an NVIDIA GeForce RTX 4070 Ti, 32 GB of RAM and an SSD. Some kind of bug appears during almost every session. An enemy survived an assassination, stood up and continued as if nothing had happened. A convoy teleported while I was chasing it. Sometimes Edward performs the chest-opening animation but the chest remains closed, forcing me to repeat the interaction several times. I have also experienced problems with the game launching only as a background process. I could hear the music, but there was no accessible window on the taskbar. Selecting map markers can be unnecessarily awkward, while reloading requires holding a button and then confirming the same decision again. These problems are frequent enough to mention, but usually not serious enough to remove me completely from the experience. Most are small interruptions rather than game-breaking failures. They irritate me for a moment, then I return to sailing, exploring or completing another activity. The teleporting convoy was the most damaging example because it wasted time and resources. Fortunately, problems of that scale have been rare. Ubisoft did a good job, and I am happy to admit it Before release, I was worried Ubisoft would misunderstand what made Black Flag special. After 26.5 hours, I have to take back some of my earlier scepticism. Resynced is not better than the original in every area. The sword combat is less satisfying, several modern systems feel unnecessary, and bugs appear far too regularly. But when I look at the entire experience rather than its most frustrating moments, I am having a genuinely good time. The islands are beautiful. Exploration constantly distracts me. Naval battles remain exciting. The Jackdaw is satisfying to develop. The shanties still work perfectly, and the Caribbean remains one of the best worlds Ubisoft has created for this series. This remake does not replace every memory I have of the original. It gives me a very good reason to create new ones. I expected Ubisoft to complicate Black Flag, overload it with modern systems or simply fail to understand why people loved it. Instead, the studio delivered a good remake with several excellent improvements and a few questionable decisions. I can recommend it both to returning fans and to people experiencing Edward Kenway’s journey for the first time. It is not perfect. It is still Black Flag. And sometimes that is more than enough. Rating after 26.5 hours and 54% of the main story: 7/10.

• 
  Nega Craig (@CraigReborn) reported 30 minutes ago

  @DoesItPlay1 We know people are going to buy GTA VI like the world is going to end. Demanding one company does not solve the problem. Why not criticize Valve, Epic, Ubisoft, EA, Rockstar, Nintendo or Xbox? Why there is no physical media on PC anymore?

• 
  🇺🇸 Guru Of Syrinx 🇺🇸 (@GuruOfSyrinx) reported 30 minutes ago

  @TheNaldrag Let me be real with you okay? I get it. People dont want to be let down by Halo Studios/343. I'm with you on that. But I PROMISE you, that Halo Campaign Evolved is a great reset, and a fresh start to what is to come going foreward. I said what i said because its true. Nobody can think for themselves anymore. Can you? Can you play the game on your own or with a friend and tell me its really that horrible? That nothing matters? Nothing is good enough? This is why i worded my post the way i did. I knew that i was going to piss off a LOT of Halo fans and boy oh boy did I.... but I dont care. I dont want to see Halo die, and every Halo fan deep down doesnt want it to die either the inky reason they do is because of the feeling of betrayal. There is simply no room for redemption for majority of fans and that is a BIG problem. When a genuine remake of the 1st original game is made and majority of fans dont care, let alone care enough to play through the game themselves, then its a losing battle. Halo comes out in 24 hours. Ive had early access and love it. I hope you do too. I hope you have enough hope left to play the game and get that nostalgia. More importantly, I hope yo uplay the game for yourself and form a genuine opinion, vs forming one prior to its release based off of screenshots and altered photos taken out of context. Thats all i have to say. Godspeed.

• 
  Sheadon | Yoshi Flames Fan (@DatRagingYoshi7) reported 32 minutes ago

  Had a bit of a problem with connecting to the servers with this one and missed the entirety of Acceptable In The 80s, as well as part of Drop The Mambo. Still finished 60th in that tournament where that happened. I sense Ubisoft trying to send all the dancers into exile here.

• 
  Maya comics. (@mayacomics) reported 32 minutes ago

  @itskaxyum @boystevepoussin Of the top of my head, EA, Activision and Ubisoft would have killed Minecraft with micro transactions and forced Mojang to make the next live service failure.

• 
  Christian Murphy (@ChristianMurp04) reported 32 minutes ago

  FOR THE LOVE OF GOD UBISOFT FIX CHEATING ON CONSOLE

• 
  𝐒𝐩𝐚𝐫𝐊𝐳 (@SparKz_lI) reported 33 minutes ago

  @Ubisoft fix your game, azami into the roof, skopos glitch, invisible maestro cam which 1 hit you, titan so they have aim bot…..

• 
  Mostly Positive Reviews (@mpr_reviews) reported 35 minutes ago

  For those that recently jumped into AC Odyssey like me, are there any workarounds for the long startup on Windows 11 using modern Intel CPUs besides disabling hyper threading? I believe this issue was introduced after a microcode update, possibly combined with a Windows update. There were a few issues after a major Windows update with Ubisoft games, to the point where Avatar didnt work at all, so I'm assuming this broke at the same time and never got fixed?

• 
  Timo (@Tehgam3r) reported 36 minutes ago

  @AndreSegers I found Infinite suffered from the same issues Ubisoft had with the open world games. Repetitive missions, eg. blowing a base up, saving someone and you had to do that a few times to free up that section if memory serves me right. The movement and gunplay however was great

• 
  Dagger 323 (@dagger323) reported 40 minutes ago

  @GreatestGMTedT @XboxArchives True. But I liked what Vegas and Vegas 2 brought to the table. They weren't as challenging as Raven Shield but they were more approachable and immersive while still having core tactical gameplay elements and a plethora of customization. Siege was a complete travesty compared to them and is nothing more than "live service" slop that Ubisoft still continues milking dry.

• 
  Shane Cook (@shanecook2002) reported 40 minutes ago

  @TrueSpidey @TheRealZephryss No they can’t when it’s a game that doesn’t need it especially since they designed the character to look a specific way and how tf am I unhappy for not wanting Ubisoft to add a useless feature the problem is they listen to yall and that’s why their games are **** and have been

• 
  This Man, That Man (@VMajik) reported 41 minutes ago

  @Yappinfree @thiccdotexe @Wario64 Coming back to add that the main reason Ubisoft and EA could make so many dud games (other than having really popular franchises) is mainly Live Service money. EA has their sport games so they'll basically never go under unless they do something really dumb, but Ubi? Not so much.

• 
  Abhiraj Singh (@Abhiraj_Singh17) reported 48 minutes ago

  @KindredBlade @TheAnnaji I think the first time they just worded it wrong. If they would've said it was a remaster then there would not be any problem. But the fact that they called it a remake and people already have a great precedent set by Resident Evil remakes just worked against Ubi in every way. I really want some insiders to tell about the quality of the recently cancelled version of the game. Was it bad enough to just outright cancel it? We still don't know what was the quality of the remake was. Also considering the recent changes at Ubisoft, I think they are more careful with the quality of their games now than they were before, and also they could be prioritising popular and profitable IPs. Which sadly, to Ubi PoP is not as profitable as their other IPs and they have very good examples with The Lost Crown and Rogue PoP not selling as well as they hoped.

• 
  Maximiliano (@mxmlnoo) reported 49 minutes ago

  @Ubisoft @UbisoftFR please fix the bug for Deity Figurine in Nassau

• 
  Pouët (@Pouet2) reported 50 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony or Microsoft products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam or gog, problem solved!

• 
  Miriam (Miri) 🧘🏼‍♀️ (@miriam_choomie) reported 56 minutes ago

  My 2 cents on this topic: Yeah people are right AC doesn´t need a remake it needs an entire reimagining except the Story and Characters. Before anyone says "but this is from todays perspective" no its not. It was always a Issue that this game was basically you doing the same mission over and over again just to get to the next cutscene or city. And yeah Ubisoft always had a issue with repetitive gameplay but here its just so noticeable. You can have your nostalgia and what not. Original game yada yada. But AC 1 is mechanically absolutely horrible and mostly lives from Nostalgia. I think there is no denying that.

• 
  raw (@rawdog710) reported 57 minutes ago

  @AshenOne_VI good problem to have. now copy paste bloat like ubisoft do is a different thing

• 
  Moonlight Dragoon (@Z_Silvestri) reported 59 minutes ago

  The problem is that they tried to do this with immortals and no one played it. I've been saying it for years but these teams don't want to make AC and far cry anymore and ubisoft is the one that keeps making them put the branding on it cause it's the only way it'll sell