Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (62%)
• Online Play (17%)
• Glitches (12%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Marseille	Glitches	2 hours ago
Ogíjares	Sign in	7 hours ago
Cergy	Sign in	17 hours ago
Orléans	Glitches	17 hours ago
Vigo	Sign in	17 hours ago
Cézac	Online Play	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dagger 323 (@dagger323) reported 20 seconds ago

  @CiaranOM4 @XboxArchives Just because it had some tactical parallels doesn't make it worthy of any praise. It's literally a PVP-only online shooter and completely omitted the vast majority of the features present in previous Rainbow Six games. Not to mention it's been Ubisoft's live service cash cow for almost 11 years running while they just lazily abandon any desire of making a quality entry into the series again that's worthy of the likes of Vegas 2. Calling it slop is fitting.

• 
  Stefano Veneziani (@stefano_vene) reported 3 minutes ago

  @Ubisoft @UbisoftSupport Sealed Shadows Collector's Edition (March 2025) - figure has factory defect. You denied warranty because I bought it on Vinted, even with original receipt. Still under 2-year warranty and sold out. Please fix this.

• 
  Betty Egg (@betty_egg) reported 4 minutes ago

  @PolishTamales You said it went down from 88k to 3k when you can see in the screenshot you shared it's double that - the 24 hour peak caps at about 6k, and shoots up to 40k at the start of a new season. Having a 24 hour peak puts you in the top 2%-3% of all games on Steam. The problem with Marathon is it cost 250 million (allegedly) and it's probably only made around 50-60 million back, 4 months later. Also this problem isn't exclusive to Marathon - Marathon is simply the chosen scapegoat. This is happening to AAA games across the board. They're over budgeted and underperforming. In the grand scheme of things, Marathon's player retention would be fairly decent if it cost about half as much to make - but again this is not a "Marathon" problem, it's a AAA problem abroad. I'm not trying to be snarky but the only reason I bring this up is because I see people making all these posts, and they seem genuinely confused? The reason Sony is still supporting Marathon is because there is a slight chance for a game like this to pick up steam, because yes in fact - player retention puts it in the top 2%-3% games on Steam. Games like Warframe and Siege took YEARS to get to where they are today, and they debuted with numbers far worse than Marathon (even when taking into account Siege had it's own Ubisoft servers on top of Steam).. THIS is why they continue to support it. They'll probably give a year before they decide to pull the plug, and again the only reason I mention this is because 90% of my feed seems to be confused about what all these numbers mean, and firstly, if you think only 3k people are playing Marathon - when in reality it's twice that many - that would be confusing, on top of the fact if you didn't know where that puts it in contrast with the rest of games on Steam, you're not gonna understand why Sony continues to support it. People keep trying to compare these games to games like Arc Raiders, or Apex Legends - games like that are well within the top 0.5% of ALL games on Steam, globally. Not everything is an overnight hit, in fact most live service games fall flat on their face... Whereas Marathon has SOME retention. That's why.

• 
  Aegis of Avalon (@AegisOfAvalon) reported 8 minutes ago

  @Ubisoft Keep holding to tightly a 3rd party back end for a friends list/achievements, and watch a properly owned offline experience evolve into a online live service admission ticket instead.

• 
  killerfirerage (@Anthony98900536) reported 11 minutes ago

  @regwithtehswag @pokopakku Honestly to me this whole things just sounds like a company using the legal system to it's advantage to get what they want and ignore the problems that one of their higher-ups caused we seen this before with other companies like Ubisoft but unlike them this company is not thatbig

• 
  Ghost Of Babylon (@KindredBlade) reported 13 minutes ago

  @popuniversee I think the cut content was a huge problem in these games. From sands of time to two thrones, Ubisoft just rushed through them.

• 
  Stefano Veneziani (@stefano_vene) reported 16 minutes ago

  @Ubisoft @UbisoftSupport Sealed Shadows Collector's Edition (March 2025) - figure has factory defect. You denied warranty because I bought it on Vinted, even with original receipt. Still under 2-year warranty and sold out. Please fix this.

• 
  Dr Fahrenheit (@Executor250624) reported 17 minutes ago

  @jonxler @ham_1500 @nurlowe_swints Eagle Patch isn’t for the freeze fix is the thing, most people these days undergo the freezing bug post October 2023 after Ubisoft made some server update iirc. Not sure if Eagle Patch has since included a baked in fix or not tho

• 
  Josh Hammond (@Josh_Hammond96) reported 20 minutes ago

  @deeple101 @Ubisoft @assassinscreed Yes but usually wasn't an issue for me for something like this

• 
  Hooley (@HooleyHD) reported 20 minutes ago

  @_goongala I agree but the only problem is Ubisoft servers suck and I get kicked from games with 2gb speed internet constantly and can’t rejoin sometimes

• 
  (C) Hezekiah Moscow. (@Oogway__) reported 23 minutes ago

  @aisida C. Maybe You Have An Alternative Way Of Clearing It None Of These Negates The Existence Of The Recurring Problems For Many Other People & So Therefore Also Does Not Explain Why They Don't Receive Near As Much Hate As The Them Ubisoft. 4/4.

• 
  Metal sonic 91 (@Metalsonic91) reported 28 minutes ago

  @Kyithios Fun fact I bought the crew on steam and put over 200 hours in to it When Ubisoft shut the server down making even the single player part of it unplayable I asked Steam for a refund They gladly obliged

• 
  zizo (@Zizoplays1) reported 31 minutes ago

  Im kinda afraid of the semi-open world thing, not because it would be a slog or it will be a ubisoft style thing But because the RE engine isn't really one that handles open environments well without struggling, RE9 did have a number of performance issues in its second half

• 
  Dr. Masyer Tech (@HighNGamingNews) reported 31 minutes ago

  @werewookiee @PaulsGamingLive @klobrille Ubisoft issue but go on

• 
  Riku Pasonen🌞 (@Raitziger) reported 31 minutes ago

  @JezCorden Ubisoft constantly loses login credentials on PC. Steam and Xbox app never.

• 
  Onyx. (@Onyx_R6S) reported 33 minutes ago

  Bro... @Ubisoft @Rainbow6Game @UbisoftSupport Please fix the match replay! I can't even VOD review with my team because the game keeps crashing and stuttering. How do you expect teams to get better if they can't even VOD properly...smh

• 
  Jack (@Smurfgotbeat) reported 33 minutes ago

  @michael_ba21764 Unfortunately some of them just aren’t given an choice, this is Ubisoft they have lost that credibility and identity they had for a very long time but I than think they lost majority of it due to their own actions and stubborn attitude to be unaware they were creating problems for themselves and between and for consumers of the brand.

• 
  America FIRST. 🇺🇲🇺🇸🇺🇸 (@Maximus0314) reported 35 minutes ago

  @OverlordTenji To each their own but the modern day story was always the worst thing about the AC games. Most people hated it. Ubisoft was smart to kill it off. The problem with the AC series is that the games got super boring and repetitive. Going woke was an added turn off for many fans.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 36 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport I WANT A FULL REFUND ON EVERYTHING I SPENT MY MONEY ON IN RAINBOW SIX. YOUR GAME IS COMPLETELY UNPLAYABLE AND YALL ARENT DOING ANYTHING TO FIX IT. STUCK IN PC POOL CAUSE I HAVE AN ELITE CONTROLLER!?!?!? Full refund!! Now

• 
  Maya comics. (@mayacomics) reported 37 minutes ago

  @itskaxyum @boystevepoussin Of the top of my head, EA, Activision and Ubisoft would have killed Minecraft with micro transactions and forced Mojang to make the next live service failure.

• 
  mobbie (@Mobbie1996) reported 38 minutes ago

  @GinRombayRumba @ChesronKocsis @digitalfoundry Also, forgetting Ubisoft no longer sells keys globally but login redeems and even then that's barely a thing

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 38 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport genuine question. Do yall not care about your fan base or your game? Yall are so so so quick to announce something new but can’t fix the cheating on pc or console, or the fact that players using an elite controller are stuck in MnK pool…..

• 
  Dust!Leafy (@Leafy_F12) reported 39 minutes ago

  @Paradoxyne @Ubisoft Huh...never bad that problem before....best game ever tho

• 
  🫣😤🥹 (@Robbib3ar) reported 39 minutes ago

  @capcanelita @Wooshkrach @desm0ndbane Pretty sure it has more to do with increased focus and moneys spent on repetitive live service cycles through ultimate card purchases, VC, and how that effected the add-on market and their prices across the board. Ubisoft almost directly stole the VC model from 2k lol.

• 
  #APG The Wolf (@tjwolfe616) reported 46 minutes ago

  @Ubisoft @Rainbow6Game @R6esports Please fix the drops on Twitch. People on IOS no longer can get them from actively watching due to IOS blocking twitch apps drop progress. I would have gotten all 3 drops today if IOS didn't block.

• 
  Expert Merc “Rome” (@InMercenary) reported 46 minutes ago

  @CABOOSE27xx I played it on my XBOX back then since it came free with the release of R6S, and now I have it on my PC but damn I hope they fix the PC port in the future (if Ubisoft has a change of heart which is like asking a roach to turn into a gold bar)

• 
  Dagger 323 (@dagger323) reported 57 minutes ago

  @BillyOfBagEnd @XboxArchives Any online-only live service game that a dev has milked for 11 years straight is slop. Further is it slop because it is largely multiplayer-only with no focus on mode variety or a developed singleplayer experience. It's a travesty to the Rainbow Six games that came before it, and demonstrates the peak model of greed and laziness that defines modern Ubisoft. Once again, Ghost Recon Wildlands was the only quality Tom Clancy game that's released since the 360 era. Siege is literally live service corporate slop.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 57 minutes ago

  @Rainbow6Game @MrBoomeranggg OMG FIX YOUR **** UBISOFT

• 
  makiotto (@Maki0tto) reported 57 minutes ago

  @RavenMentore Unity will forever be the most Assassins Creed Assassins Creed game. It was a massive step up from the Ezio trilogy. But Ubisoft took a sharp lateral turn and conformed to the high praise and cash grab of High Fantasy Rpg, live service type gaming which altered AC indefinitely.

• 
  Freedom and Horsepower 🇺🇸 (@aaron_304) reported 60 minutes ago

  @PLanvin46753 @Ubisoft Sadly this is true. Poor decisions. They had so many great titles if they could just innovate and avoid live service.