Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	4 days ago
Villefranche-sur-Saône	Sign in	4 days ago
Ciudad Jardín	Glitches	5 days ago
Montréal	Sign in	5 days ago
Haguenau	Sign in	6 days ago
Val-d'Or	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pouët (@Pouet2) reported 3 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony or Microsoft products anymore! I sold my PS5 Pro, GTA 6, bye 2 years... Sony's sales are already plummeting because of their decisions DMA; it's a total abandonment. I have a PC with an RTX 4060 and Steam, humble bundle and gog, problem solved!

• 
  ANIMUS_X (@Ubicypher) reported 4 minutes ago

  @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

• 
  Tayker (@Midnight_503) reported 5 minutes ago

  @astewart42 @Pirat_Nation 99% of ubisoft games. Soulslikers like me don’t have that problem

• 
  Zuriel (@Zurielcbx) reported 7 minutes ago

  I really REALLY hate Ubisoft, wdym I can't login in the PC I created the account???

• 
  Dhaval Solanki (@dhavuhikari) reported 12 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it some month ago. At that time I logged in with my Google account you can see i just play 2 and half our and That Google account is completely gone now. ​Now whenever I try to play, Ubisoft Connect shows: “Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already filled the Ubisoft recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? ​Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Nathan (@MacqueenNathan) reported 15 minutes ago

  @UbisoftSupport I bought Watch_Dogs on steam last night and I’m getting error: online session unavailable the Ubisoft service is not available. Please try again later. Are you guys able to assist me with this? I bought the game on Steam last night and I got the complete edition.

• 
  LTLuh (@HiddenTenno) reported 16 minutes ago

  @Rainbow6Game Please fix the bugged achievements on ubisoft connect and steam

• 
  ezdev (@ezjpzy) reported 16 minutes ago

  @GameStalgiaX Ubisoft account login

• 
  Jonathan.G (@Jonathan2134) reported 17 minutes ago

  I know why people make fuss about game licensing and ownership. This sounds like a broken record Ubisoft release the Crew and The Crew costed money than Ubisoft Removed the Crew from digital stores including your account. Ubisoft say well you never owned the Crew.

• 
  Elcoñomascachuodelahistoria (@soyunmachete69) reported 20 minutes ago

  @UbisoftSupport Hi, I’ve been hacked and I lost my Ubisoft account and I’ve been trying to get it back but the support is not working, could I contact with someone here?

• 
  Splooto's mangled corpse (@XxGG_sexualxX) reported 20 minutes ago

  Rockstar is not immune to ****** smarmy business practices, I've never denied that. But they are not the first, that is what I have an issue with regarding the current discourse. UBISOFT was first and GAMEFREAK/NINTENDO normalized R* is just player 3 in the anti consumer game.

• 
  brwsk (@Miyota9015) reported 21 minutes ago

  @UbisoftSupport @Rainbow6Game I am actively trying to hand you $100 and your store won't take it. Three days, seven replies, zero progress. Here's the actual timeline: Aug 16: Opened a ticket about the 7200 R6C Premier Pack in #R6Siege (buying it for the Rengoku event). Clicking the tile opens the Ubisoft side panel, it flashes, then Steam dumps me on the store homepage. Checkout never loads. Sent 3 screenshots with the first message. Region: Iraq. Reply 1: Link to the "issues after you attempt a payment" help article. Followed it. No change. Also pointed out I'm not reaching payment at all, so a payment-failure article doesn't apply. Reply 2: Wait a full 24 hours, might be a blocked payment method. Waited. Tried again. Same behaviour. Told them again that every OTHER currency pack checks out perfectly fine — it's only this one SKU. Reply 3: Send a video with your username visible. The clip is 71MB. The ticket attachment limit is 10MB. Me: Shared a Proton Drive link. Declined: can't open external links for security reasons, zip it instead. Zipping video doesn't compress meaningfully. Asked if I could email it, or post it here on X for you to view. Reply 4: "It would be best to attach the video file in .mp4 format" + the same upload instructions again. Me: Explained a third time that the file physically does not fit. Reply 5: The same message pasted back, near word for word, with the same upload steps. I'm wondering at this point whether I'm talking to a real human or an AI. So: the tile is still displayed in-game, every other pack purchases normally, and this one SKU silently bounces to the Steam homepage. That reads like an expired/delisted product still rendering on the front end, something you can confirm in about thirty seconds on your side without any video from me. Can a human please just check whether this SKU is live for my region? Ubisoft account: blue_chidori Case: 26536116

• 
  Rayman_Tada.K. (@testeage2021) reported 22 minutes ago

  @RaymanTogether If Crash Bandicoot is there, than i will start re-downloading it. I feel like Rayman would be there as well if Ubisoft ever announced it.

• 
  Tom Mohrmann (@Gamer311363) reported 23 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

• 
  Jacob Marsh (@JohnMar39804972) reported 26 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Jojo Stewart the local Jezebel spirit of Mo (@Jojobeansrock) reported 26 minutes ago

  1/ Dear @Ubisoft, You need to fix the legendary ships to where they can be beaten. You literally have players handicapped when you can't use the traveling sails for speed because y'all think it should storm all of the time. Also the camera angles get wonky when you run side.

• 
  FAHAD ⁷.👅 (@Despaghetti7) reported 27 minutes ago

  Dear @UbisoftSupport, my Ubisoft/Rainbow Six Siege account was hacked, and the person who accessed it was from another country/IP and linked their own Xbox account. I did not cheat or use unauthorized software. Please manually review my login history, IPs, account changes,

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 28 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server

• 
  Jambale_97 (@Jambale_) reported 29 minutes ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  Woyzel’s finest (@WGynbro) reported 31 minutes ago

  @gynozog I played an older AC game via steam and they had me type in a Ubisoft password every single time I wanted to play. I know there is a fix but still; they suck.

• 
  Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported 34 minutes ago

  Fix the smurf accounts. Fix the xim cheaters. Instead you ban people for using vulgar language . Imagine a mature rated game like Grand theft Auto doing the same things they do in this game. Ubisoft will be sued for stupid **** antics @Rainbow6Game

• 
  this ***** is ****** up (@axxentcore) reported 35 minutes ago

  I think my biggest issue with gta6 through the leaks are the Ubisoft *** sound ques. I feel like gta has always had like really diegetic sounds or something that played into an overall aesthetic but there’s like phone notification sounds for ui popups and pickups

• 
  Certified Mariners Fan (@colin_bader) reported 38 minutes ago

  @SIra_92 Classic Ubisoft overcorrection to a non-existent problem because people thought the first game was “too serious and broody”, but at least this one had a coherent message and themes unlike the disaster Legion was

• 
  Jessica (@itsTHR1LL) reported 43 minutes ago

  TONIGHTS UBISOFT OPTIMIZATION RANKED STATS: 5 RANDOM 100+ FPS FRAME DROPS 🔥 1 RANDOM CRASH 🥶 2 TIMES WHERE FRAMES DIDNT BOUNCE BACK TO OVER 120 AFTER A DROP 📈

• 
  InkPrince (@InkPrinceK) reported 44 minutes ago

  @ChakaalStarr @ivvanex That's not a problem confined to the physical disc. That's a piece of **** company that designed the game that way specifically to have that ability. Otherwise most devs/publishers aren't like that. Aren't like EA, Ubisoft, etc. yanno those that advocate for full control of games

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 46 minutes ago

  @UbisoftSupport **** you ubisoft support , you guys think youre smart , not fixing your game , making us go to ubisoft support for help and when we try to ask about the conection issues you decline me from opening a case and redirect me to basic answers that do not solve the prob

• 
  🎮Beast Gamer Kuma (@BeastGamerKuma) reported 52 minutes ago

  @Stuffedlyons @mladenm So let's try to focus on what I feel is an issue, because again digital or physical is not really the problem since disc have not been the same for a while. Currently, Sony is pulling what Ubisoft did or stated a while ago, but really making it a reality. So why support them?

• 
  Based Kazuya (@SaneGamer) reported 53 minutes ago

  @BeskInfinity The slow mo crash reminds me of Burnout and I love it. Wish they would remove the Ubisoft style awareness indicators @RockstarGames

• 
  Emeritus_Byte_of_Darkness (@AluCard655687) reported 55 minutes ago

  The irony is people refused to spend an extra 20$ for the game. Yet have no problem finding money to buy 2 mins footage of a three year old build of the game, off a hacker that’s a low life and scamming people, yet call Rockstar greedy and corrupt when in reality they never released a bad product, unlike ea and ubishit, or a broken *** game like Bethesdas **** that has to have a launch day patch, and weekly patches for unfinished games, all three of them do it. You’re just mad that there’s no disc and online. When ea and Ubisoft also went with no disc and there have been crickets from everyone.

• 
  YourFavouritePixel (@YFPixel) reported 56 minutes ago

  @EdwardSwardt @TheRealZephryss the problem here is that Ubisoft finished the Juno Arc in the UPRISING Comics, which is WHY the franchise declined They have no outliner