Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (18%)
• Glitches (13%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Aïn Kercha	Sign in	15 hours ago
Tizayuca	Sign in	1 day ago
Paris	Online Play	2 days ago
São Paulo	Sign in	3 days ago
Curitiba	Sign in	3 days ago
Pontivy	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aureate 🌟 (@TheAureater) reported 14 seconds ago

  @Ubisoft Your app and website is not working at all

• 
  FinalBoss.io (@FinalBoss_io) reported 1 minute ago

  You bought The Crew. Ubisoft kept the kill switch. That’s the whole live-service trust problem in two lines. Publishers spent years training players to accept "ownership" that expires the moment servers stop making business sense. Then they act surprised when people stop believing the next promise. Stop Killing Games matters because preservation isn’t just nostalgia. It’s a line in the sand on whether selling a game means anything after the quarter closes. If a company can take your purchase, flip the OFF switch, and call that normal, you do not own a game. You own temporary access with better box art. "Just trust live service" aged exactly how everyone with a memory said it would.

• 
  VEVOZERO7 (@VEVOZERO7) reported 2 minutes ago

  So I played the new Division game, The Division Resurgence. I liked it with some issues but I dealt with it, except I can't deal with one: UBISOFT, WHY ******** IS SUPPRESSION NOT A THING? FIX THE GOD DAMN ISSUE. MAKE LMG'S ACTUALLY USEFUL.

• 
  GC 🇧🇷 (@GCGamerOficial) reported 2 minutes ago

  @KianChopper No, I’m not. You post leaks every single day, but you avoid some serious flags by Ubisoft because you don’t show any image (usually, because you understand that always when u post assets: problem) But the entire INFORMATION (the leak) is still there. What i contradicted here?

• 
  James Owen (@James_Owen10) reported 4 minutes ago

  @johnnuwt @mika8276 @Ubisoft Moan moan moan moan moan. Why don’t you set yourself a new challenge?? Did you play it on normal difficulty? There’s multiple difficulty settings, try doing the game without fast travel…. You shudnt need to hunt trophies to have fun that’s your own problem

• 
  The Hidden One (@TheHiddenOneAC) reported 8 minutes ago

  This clip perfectly encapsulates the issues plaguing modern Ubisoft writing. When the literal writer is oblivious to how much worse the new writing is compared to the old, it shows a complete lack of quality control. Nobody internally has the authority or the standards to stand up and say something isn't good enough.

• 
  Badger (@whiterat58) reported 8 minutes ago

  @jamalnassersaid Yes the only problem is a game breaking bug that many are suffering! Once you leave there you can’t travel back without desynchronisation! I need to go back to do a number of things and the bug prevents it. It’s been widely reported but totally ignored by Ubisoft

• 
  赤ゲキ 🌃🏴‍☠️⚓️🐙🔱 🎣🚑🐔🌽🐏🧪 👓📝 (@AkaGeki) reported 12 minutes ago

  @Roiser0 What is irrelevant: Online or not, physical or not. What is relevant: The fact that Ubisoft and all other companies can and will take away your games because the license expired or they want to shut the server down.

• 
  HOOPS EMPIRE (@HoopsEmpire_) reported 13 minutes ago

  @176bpm That is where I disagree. Rockstar, through the release of the games they have given us to date, has built this hype naturally. They have the respect of the gaming community, enough so that they have virtually already broken even off preorders alone (according to reports) for a game they haven’t even shown gameplay of. It is that anticipated. Please let a studio like EA or Ubisoft try to do what rockstar is doing…ofc it won’t work. They would fail miserably, people would lose interest. People won’t lose interest in this. I also disagree that what they are doing is new or scummy. Having “ultimate editions” to incentivize preorders is something that has existed for a long time in gaming. And also a “trailer that you can only watch on Netflix behind a paywall” is a bit disingenuous…Netflix has 6 HOURS of exclusivity, not 6 days or 6 weeks. You could take a nap and just wait for it to come out on YouTube. It is also marketing! It’s not the game, it’s literally marketing for the game that they developed a partnership with the biggest streaming platform in the world to have a trailer for the game be on that service for 6 hours until it’s 100% free to watch. It’s just grasping at straws. Nothing they are doing is objectively wrong or scummy.

• 
  Marek H. (@Roiser0) reported 19 minutes ago

  @SolarWing83 @Pirat_Nation The crew was removed because it's servers got shut down, even your disc won't work. Ubisoft did that, not Sony. Afro Samurai 2 was a broken game that was meant to be in 3 parts, thes refunded everyone, same with Hotline 2, ppl got refunded. That doesn't count when they refund u.

• 
  Oliver Darko (@oliver_drk) reported 22 minutes ago

  Eric Baptizat went to EA. Despite of all the problems Ubisoft faces, it's probably still a safer environment than post-acquisition Electronic Arts.

• 
  Clifford Lim (@SinisterOyster1) reported 25 minutes ago

  @RohanKarMooN Been having a hard time with Ubisoft connect due to "failed login attempts" and "unable to activate a game" just because I tried changing my proton version 3x and now I have to wait 24hrs. Shts, crazy I just wanna download FC6 crack if not for achievements lol.

• 
  🕹 ᄃӨᄂӨПΣᄂ FΛᄂᄃӨП 🕹 (@ColonelFalcon) reported 26 minutes ago

  𝐻𝑒𝓇𝑒’𝓈 𝒶 𝐹𝒶𝓁𝒸𝑜𝓃 𝓉𝒽𝑜𝓊𝑔𝒽𝓉… Modern gaming is convenient as hell. True. I buy both physical and digital. If a digital game completely owns me, I’ll still go buy the physical copy when it’s available. That part I like. I like options. What I hate:
❎ Day-one patches (so the “finished” product wasn’t actually finished)
❎ Forced online registration / accounts just to play (EA, Ubisoft, and the rest treating your personal data like a free buffet)
❎ Endless nerfing and boosting of characters months after launch
❎ “Buy the limited edition or pre-order now for exclusive skins/weapons” pure cash-grab nonsense ❎ Install the game before it’s playable. And the worst part?
Companies scream “convenience!” while locking you into their digital barns, treating you like a milking cow they can keep extracting from forever. What’s even more shocking is that most players don’t seem to have a problem with any of it. 
Because it’s convenient. I’ll repeat:
“People don’t drink the sand because they’re thirsty.
They drink the sand because they don’t know the difference.”

• 
  Caramel Kaiteki🍮 | Edgerunner (@CaramelKaiteki) reported 29 minutes ago

  @Ubisoft While this is cool, I've not been able to claim it for the past 3 hours. Can you please fix it? Thanks

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 31 minutes ago

  @Vex_D1 @Ubisoft I'm having the same problem. Hopefully they release a patch.

• 
  sdeezy (@yrusalting) reported 32 minutes ago

  @Ubisoft how are you going to have a 25th anniversary for one of your best game series and have yet to fix a SIX YEAR OLD BUG that leads to an infinite loading screen??! Just bought it on PC and can't even play. I was excited for the new update but now I'm asking for a refund.

• 
  Pangalan 89 (@Pangalan1989) reported 33 minutes ago

  @JamieMoranUK Ubisoft is giving it away for free on their Connect app on PC! Not sure for how long but I did claim it. Unfortunately, some of Ubi's older games like Splinter Cell Blacklist and Far Cry 3 tend to crash on PC. I found a fix for FC3 but not for Blacklist yet

• 
  Dractheimpaler (@HarryJohnSmth) reported 41 minutes ago

  @Willydawildcat @JAYGAMING029 And could they need and should be all guns sound the same. Breakpoint had the same problem and they added better sound to ask M4 and acr. They should have done the same to Wildlands but ubisoft does not care enough

• 
  M (@m902306) reported 41 minutes ago

  @UbisoftSupport how long for the uplay outage

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 41 minutes ago

  @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

• 
  𝙲𝚘𝚗𝚍𝚘 🎮🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@condo_crystie) reported 41 minutes ago

  @Ubisoft @UbisoftSupport It's like every patch lately undoes the previous one. When can I expect a fix? Do I have to fully uninstall and reinstall the game to fix this now?

• 
  💿 Tech In Stock UK 🇬🇧 Restock + Deal Updates (@TechInStockUK) reported 42 minutes ago

  @007GameIOI Also currently enjoying Assassins Creed Black Flag Resynced from @Ubisoft with fantastic 3D Audio / Dolby Atmos support, it's not a setup / configuration issue.

• 
  Max "MVKiing" Völkl (@MVKiingR6) reported 45 minutes ago

  I want to talk about the new ranked system. How is it possible that I win one match and then immediately lose the next, I’m hardstuck in Platinum on my alt account, and it shouldn't be like this. Please fix this new ranked system. @Rainbow6Game @Ubisoft

• 
  Kill3RToNE #GTAVI (@killertkr6) reported 45 minutes ago

  Absolutely Disappointed By The New Update The PlayStation 5 Version It Just 60 Fps Nothing Changes Loading And Textures Are Still The Same . Pc Version Still Has Stuttering Issues Also Video Settings Won’t Save EveryTime I Open The Game I Need ToChange The GraphicsAgain @Ubisoft

• 
  matteo iaccarino (@matteoiaccarino) reported 47 minutes ago

  Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

• 
  Stefano Veneziani (@stefano_vene) reported 48 minutes ago

  @Ubisoft @UbisoftSupport Sealed Shadows Collector's Edition (March 2025) - figure has factory defect. You denied warranty because I bought it on Vinted, even with original receipt. Still under 2-year warranty and sold out. Please fix this.

• 
  BlackSageD : The Titanfall Evangelist 🤖 (@Black_D_Gamer1) reported 51 minutes ago

  @RazorFist @thealexrossart I kinda hope that Ubisoft does somehow remaster AC3, and fix all the issues that made it a dark horse of the earlier series. But then again, this is modern ubisoft we're talking about...

• 
  Blasius B. (@bagus_blasius) reported 53 minutes ago

  @R4ZEL1GHT I have that in the past, and yes it still works fortunately. Just don't buy that on Steam. I don't understand why they have to implement Ubisoft account requirement on this 20+ years old game while not fixing many of its issues still.

• 
  Rick (@DrunknMonkeyy) reported 54 minutes ago

  Why does your game crash a thousand fkn times after an update? Uninstall from steam, try to install on your dogshit app and it takes me right back to steam....JFC get it together @Ubisoft @Rainbow6Game

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 56 minutes ago

  I still want to know if @Ubisoft is going to fix @GhostRecon Wildlands on PC. I as well as others with newer PC’s can’t launch this game in Steam or Connect. It has an infinite loading screen. Any updates if this will be fixed??