Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	4 days ago
Villefranche-sur-Saône	Sign in	4 days ago
Ciudad Jardín	Glitches	4 days ago
Montréal	Sign in	5 days ago
Haguenau	Sign in	5 days ago
Val-d'Or	Sign in	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

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  Jack🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@purchase_jack) reported 2 minutes ago

  @UbisoftFR @GhostRecon any plans to fix some of the bugs that have been introduced through the latest 60fps patch, for ghost recon wildlands?

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  LTLuh (@HiddenTenno) reported 4 minutes ago

  @Rainbow6Game Please fix the bugged achievements on ubisoft connect and steam

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  The Hidden One (@TheHiddenOneAC) reported 6 minutes ago

  I came across this old Ubisoft video about Studio Alice, and it explains so much as to why writing quality and standards have completely declined from back then to now. So basically, Ubisoft back in the day during their prime era created an entire internal group to improve the quality of their writing. Writers would bring in their scripts to get another set of eyes on them, and then have problems pointed out, and actually be challenged when something wasn't working. Corey May in this video talks about how important it was for writers to have somewhere to go for HONEST feedback. He talks about when he was writing games himself, there were times where he had nobody to turn to for help or guidance. Nobody to look at his work and tell him what they thought. Studio Alice was partly his attempt to give the writers the support system he wished he had. He says writers would come to him and basically say, "I need your help. I would love it if I could show you my work and you could tell me what you think of it." What is said at 4:57 literally describes the current state of Ubisoft writing quality. Lowkey, she kinda foreshadowed today's Ubisoft. I find this so funny because watching this video after my tweet about the Ubisoft writer seemingly being oblivious to how much worse the new Black Flag Resynced writing feels compared to the old really puts things into perspective.

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  Arman Nouri (@armanguy) reported 8 minutes ago

  @LudwigAhgren Every large live service company thinks like this btw not just riot. Blizzard,EA,Ubisoft,Tencent,Nexon If it’s not making billions in micro transactions, the team either gets laid off or moved to other investment opportunities.

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  Jared Brock (@jaredjbrock) reported 10 minutes ago

  @RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.

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  Woyzel’s finest (@WGynbro) reported 15 minutes ago

  @gynozog I played an older AC game via steam and they had me type in a Ubisoft password every single time I wanted to play. I know there is a fix but still; they suck.

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  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 18 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

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  Choochoo Train (@ChoochooTr68965) reported 20 minutes ago

  @Katsurote peoples main issues with he game is first and foremost the story. It's **** from a butt and there's no room for debate on that. Too much Ubisoft busywork. The upgrade/suit system not as cool/fun as first game Mary Jane sections like come on man lol movement is great

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  Reizor ムナイム (@senku_harlock) reported 21 minutes ago

  @Based_Titus The problem is not the DEI points, they shouldn't go the Ubisoft route and try to counter attack people who criticize their games, it's just toxic

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  louis (@AgentLouisianaF) reported 22 minutes ago

  only Ubisoft would be cartoonishly evil to demand every single old game of theirs have a MANDATORY login EVERY LAUNCH AND PUT IT ON THE SHITTIEST SERVER EVER SO EVERY TIME YOU TRY TO PLAY FAR CRY 3 IT TELLS YOU THE UBISOFT SERVICE FOR ******* LETTING YOU PLAY IS UNAVAILABLE

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  StoneRose (@StoneRose95) reported 23 minutes ago

  @UbisoftSupport @Ubisoft fix the bug in Wildlands my headgear keeps getting removed from my characters and teammates.

• 
  cas (@cas_iwnl) reported 31 minutes ago

  @Ubisoft Please fix rollback bug

• 
  JorRaptor (@Jorraptor) reported 33 minutes ago

  @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

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  LeeHubbz (@LeeHubbz) reported 33 minutes ago

  @GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.

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  🐱🔞 Zodin Virzin (@VirzinZodin) reported 34 minutes ago

  I don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.

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  Luís Carlos Zardo (@ImpactSuit) reported 34 minutes ago

  @NIKKE_en Did you fix the woke crap in the persona colab? are you still hiring the woke DEI thing from Ubisoft/Sony? Why do you HATE the very audience that gave you billions of dollars? Why all of sudden Shift Up just became just like any other woke studio?

• 
  iampowlly (@iampowlly) reported 35 minutes ago

  Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

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  Dark Protagonist 🎮 (@ShanTofique) reported 37 minutes ago

  @GhostRecon Game is crashing at launch when starting game from Ubisoft store on PC, plz fix that. It wasn't crashing when the new DLC update released, but after the new patch, it's crashing all the time

• 
  Zephryss⛩️ (@TheRealZephryss) reported 38 minutes ago

  Assassin’s Creed needs the right balance for every type of AC game. Both classic AC and RPG AC games are important for the future of the franchise as there is now a huge fanbase on both sides. But there hasn’t been a pure new Assassins vs. Templars game in the last 10 years since 2016. Mirage was actually good and had that classic Assassin’s Creed feeling but it was too short. Black Flag Resynced is a remake, not a new original game. In the last 10 years we’ve had 4 big RPG games, 1 remake and 1 short classic AC game. This is the imbalance I’m talking about. Now if Ubisoft makes only classic AC games for the next 10 years, I’ll be angry too. The same issue applies here. I also agree that Origins was the perfect RPG game with a good story. But starting with Odyssey, things changed a lot, with bad writing, bad cutscenes, bad stories, bad dialogue, and bad quests becoming a recurring problem. Ubisoft got used to it and didn't care about it as the sales numbers are good. But it became a big problem at a later stage. That's why we’re still getting complaints about the writing and cutscenes. Ubisoft has forgotten the origins of the franchise and changed its direction from one path to another for money and sales numbers. Yes changes are needed and evolution is important but you can’t completely forget the core Assassin’s Creed pillars. If we had gotten 3 big AC RPG games and 3 new classic AC games in the last 10 years, there probably wouldn’t be this level of division and controversy. I’m not gatekeeping anything. I’ve supported both AC RPG fans and classic AC fans from day one on this platform. I started making content with AC Shadows and I have more than 500 hours of playtime in it. I also have over 1000 hours in Odyssey and Valhalla, which is more than my combined playtime from AC1 to Syndicate. Everyone knows I’ve made more content about the AC RPG games than the classic games. But I’m an AC creator. I just want the best for this franchise and I want to see both sides of the fanbase happy and together because of Ubisoft’s future decisions. At the end of the day, it’s all about the fans, what they want to play, and what they enjoy. No one can stop you from enjoying a game. If I’ve unknowingly hurt anyone’s feelings with my previous posts, I’m sorry.

• 
  Rayman_Tada.K. (@testeage2021) reported 43 minutes ago

  @RaymanTogether If Crash Bandicoot is there, than i will start re-downloading it. I feel like Rayman would be there as well if Ubisoft ever announced it.

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  aRorschachTest (@aRorschachTest) reported 44 minutes ago

  @VarsityGamingTV EXPAND TTS. FFS console would like to get in, and with more games more will get caught. Battlefield 1 did it a decade ago! I don’t know what Ubisoft’s problem is

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  Profesional_Casul (@Solus_Vagabond) reported 46 minutes ago

  @Exo72993856 @bellbearinghunt Yeah, I'm aware, but thats my issue You shouldn't have to Pay for an Upgrade, Ubisoft tried to do this And That did not go well for them, and I believe Xbox tried it Too... Nintendo Know they can get away with it..

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  The Raven (@RavenMentore) reported 47 minutes ago

  Calling long-time Assassin’s Creed fans “gatekeepers” because they want Assassin’s Creed to retain the identity that made them fans in the first place completely misses the point. A franchise evolving is not the same thing as a franchise being able to become *anything* simply because the Assassin’s Creed logo is on the box. Fans asking for social stealth, parkour, grounded historical storytelling, Assassins vs Templars, meaningful modern-day lore and the design philosophy that defined the classic games aren't trying to stop other people having fun. They're asking Ubisoft not to abandon the qualities that made Assassin’s Creed distinctive. And dismissing criticism as a “hate crusade” or “Twitter engagement farming” isn't an argument. People are allowed to dislike the direction of a franchise they have supported for years. There is also an obvious difference between mythology existing within Assassin’s Creed lore through the Isu and turning mythology into an excuse for increasingly fantastical RPG content. The older games managed science fiction, historical fiction and mystery without forgetting what kind of series they were. Want the RPG games? Fine. Enjoy them. Want mythology? Fine. But stop pretending that people asking **Assassin’s Creed to actually feel like Assassin’s Creed** are somehow the problem. Criticism isn't gatekeeping.

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  Ser Brator (@SERBrator) reported 47 minutes ago

  @Khryn_Tzu That's one of the issues I tackle in the video. Since Resynced does not have a modern day segment (Desmond's story), I found that writers will struggle to reproduce the standards of that era of Assassin's Creed. Instead, it would be best to let the new staff learn and grow while remaking things they're familiar with (a lot of people who worked on AC 3, Black Flag, Unity and Rogue are still at Ubisoft). This will help them train under senior supervision to get ready to take on Altair and the Ezio trilogy.

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  Xavier1415 (@Xavier1415) reported 50 minutes ago

  @Gentlman_Gaming @MazeAteThat Ea stopped. Ubisoft stop. Nintendo stopped many others stopped. But Xbox stopped it's a problem lol have a good day man.

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  Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported 51 minutes ago

  @Rainbow6Game Fix the ******* game. Change the rating to PG13. No blood, no limbs. If I remember they cursed Ubisoft... Soft *** **** apparently.

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  Kai Cabero (@kai_cabero) reported 52 minutes ago

  65-70% of every founder, BD lead, and sales director I speak to says the same thing "We hired an agency. Spent months explaining our product. They nodded, took notes, and came back with leads who still didn't understand what we do." And in deep tech, AI, robotics, and SaaS this problem is terminal Because your buyers are technical Your product is complex And most salespeople can't speak the language well enough to get a $50M infrastructure company to take a meeting seriously So I built a process that removes that barrier completely I call it Strategy Map Selling Traditional sales: unclear expectations, 5 calls, endless back and forth, implementation feels slow, you're seen as a salesman Strategy Map Selling: prospects see clear deliverables upfront, two steps only - triage and onboarding, implementation feels immediate, you're positioned as a problem solver That's it No 12-step sequence No 6-month nurture campaign No hoping the prospect remembers who you are after call number 4 Triage confirms fit Strategy map shows the path Onboarding starts the clock Enterprise sales cycles that used to take 3-12 months compress to weeks Not because of a clever script but because clarity and structure move faster than persuasion every single time I've had conversations with C-suites at Fox, Samsung, Ubisoft, Avalanche & Lenovo None of those conversations happened because someone was a great salesman They happened because the infrastructure was right, the message resonated, and the process removed all the friction between interest and signed contract That's the whole game Comment the word "Strategy" and i'll send over a video showing how this system works

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  Cipher Of Being (@AlteredEndeavor) reported 55 minutes ago

  @MLGecko627 I don't think Sony first party games are the only ones that get attacked for this at all. Ubisoft has been getting hammered over its open world formula for years. Call of Duty gets criticized for being repetitive constantly. Sports games get criticized for yearly iterations, and I've even seen the exact criticism you're making here about seemingly everything becoming a Soulslike. I think what we see probably has a lot to do with the circles we're in and what the algorithms keep feeding us. I also don't think cinematic narrative driven action adventure games are inherently the problem. I enjoy plenty of them myself. My criticism is more about how much of Sony's major first party output has started to share a similar design philosophy, presentation, and structure. You can absolutely prefer that style of game, and I understand why someone would choose PlayStation specifically because Sony still invests heavily in it. Where I disagree is the idea that criticizing repetition means wanting these games to disappear or become Soulslikes. There's a huge amount of room for experimentation within cinematic action adventure games themselves. Different approaches to level design, storytelling, player agency, progression, combat, exploration, structure, and presentation could still produce the kind of narrative driven experiences you're talking about without abandoning the genre. I think this also connects to the larger problem with gaming discourse. Algorithms can make whatever criticism you're surrounded by feel universal. If you're heavily invested in PlayStation, you're probably going to see a disproportionate amount of PlayStation discourse. Someone heavily invested in Ubisoft, Xbox, Call of Duty, or Souls games is probably seeing an entirely different version of the supposedly "universal" gaming conversation. So I don't want Sony to stop making these games. I'd just like to see them take more chances within that space rather than feeling like the alternative has to be either the familiar Sony formula or turning everything into a Soulslike.

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  OCD Gamer (@OCDGamerNZ) reported 56 minutes ago

  Hey @Ubisoft. See.. you have this game called Wildlands... I went to play it with friends today and the update broke co op entirely... It really put a damper on my stream 👍 Can you fix it. A friend paid full price just to join and now you've kind of put out that spark and it's a shame. Thanks #starshiptroopers Extermination for being an indie game that actually works online. Fix #wildlands #ghostrecon

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  MisterAlpha444 (@MisterAlpha444) reported 56 minutes ago

  The biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.