Ubisoft Connect

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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Ubisoft Connect Outage Chart 01/17/2026 06:35

At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

  1. Sign in (72%)

    Sign in (72%)

  2. Online Play (15%)

    Online Play (15%)

  3. Glitches (7%)

    Glitches (7%)

  4. Game Crash (5%)

    Game Crash (5%)

  5. Matchmaking (1%)

    Matchmaking (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesThe Colony Sign in
FranceManthelan Sign in
BrazilTaubaté Online Play
GermanyKarlsruhe Sign in
GermanyBerlin Sign in
BrazilFranco da Rocha Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • AdrianWerner Adrian Werner (@AdrianWerner) reported

    @Dransyo @Nibellion yeah. Huge. Biggest new IP launch of all time for Ubisoft for example. It hit just the right spot with the mix of typical Ubi design (which back then was a lot more liked), Clancy's IP and games as service mode.

  • Aarontinsane Aaron_t_insane (@Aarontinsane) reported

    @Ubisoft @Rainbow6Game fix the gamesounds!!!

  • adutchy76 Tobias de Bruijn (@adutchy76) reported

    @UbisoftSupport It seems completely removing all Ubisoft connect instances from the system and then reinstalling AC:Valhalla fixed the issue. Probably something to do with that Connect doesn't support Linux by default, giving me a bit of a weird setup, as each game here comes with Connect

  • BfaMilz Just.Milz (@BfaMilz) reported

    @UbisoftSupport Hello, I’m having trouble adding a phone number to my Ubisoft account and I’ve used 3 different numbers.

  • bonuslesbian ella, elle l'a (@bonuslesbian) reported

    @UbisoftSupport hi i want to remove an old xbox account i no longer have access to from my ubisoft account so i can add my new one, but I can't do it without support and there's no way to contact support on you customer service page.

  • MugiwaraK3nshi Mugiwara_K3nshi (@MugiwaraK3nshi) reported

    @UbisoftSupport Hello there! I have a small issue with the new update, every time I try to invite a friend or just go to the Ubisoft overlay while in the game it doesnt open/appear and if I close the game my mouse gets stuck in the top left corner of my screen and I cant do anything

  • The_NekoNoid Gabriel 'Nakiotu!' Beachy (@The_NekoNoid) reported

    @gameinformer idk, Shut it down and Rework it into something Interesting and not Live-Service, or Babylons Unity, in honor of Ubisoft

  • Ironicallyubi IronicallyUbi (@Ironicallyubi) reported

    @borgixprxdeli @Ubisoft @Ubisoft y’all giving a bad name to the Ubi brand fix up

  • AnmolSi86 Anmol Singh (@AnmolSi86) reported

    Make a system like if a crash report is sent from the ubisoft client on the pc then the ban automatically gets removed since it was a crash..cuz deliberately leaving the match wont bring up the send crash report popup..or maybe you can comeup with a better solution for this

  • null_line 乃ㄥ卂匚Ҝ ㄥㄖㄒㄩ丂 (@null_line) reported

    @thatoldgamerguy I think the problem is leadership, they are the ones not allowing these smaller studios to achieve their vision, but instead forcing them into having the new hotness in the games. I doubt 343 wanted a Ubisoft open world Farcry rip off when they were making the lay out of H:I.

  • fxdspotting Г s⅃ (@fxdspotting) reported

    @GTAonlineNews took them 4 years to fix/rebalance an issue that a company like ubisoft, activision or treyarch would’ve patched in weeks within it dropping lmao

  • Gunneritoo GunnerNFL ✌️ (@Gunneritoo) reported

    fix youre game @Ubisoft

  • kinchen_chris Chris Kinchen (@kinchen_chris) reported

    @UbisoftSupport Good news to hear …..please fix this Ubisoft 👊👊👍

  • HrPavel Pavel Hr (@HrPavel) reported

    @UbisoftSupport Hi Ubisoft, is there some issue w/ the Ragnarok preorder bonuses (mount+set)? They were working fine for a few months, including today, however, they just stopped working and were removed from my acc about an hr ago.

  • rus5588 Paul Russell (@rus5588) reported

    @UbisoftSupport watch dogs 1 still not working on PC or PS4, only xbox - ubisoft we need you now more than ever :/ i want to play on my pc :(

  • angelHDgraphics angelHDgraphics 🌖 (@angelHDgraphics) reported

    @Rainbow6Game @Ubisoft why is your game so broken all the time? Paid for the year pass and now I wish I can go back in time and punch myself in the face.

  • FaithfulChickie FaithfulChickie (@FaithfulChickie) reported

    @Rainbow6Game Wow, you guys managed to make the @Ubisoft Connect less user friendly. Why? These changes make it harder to navigate. I’ll just stop opening the stupid thing until you fix it.

  • iCgwRxxMtRtqLZD :) (@iCgwRxxMtRtqLZD) reported

    @UbisoftSupport Ubisoft, i ve tried the new season and have no complaints besides the audio. Audio feel like either broken or like the walls doesn't exist and everyone is 3 or less meters around you (your operator).

  • ElusiveAnimal Elօղ Mմʂƙ (@ElusiveAnimal) reported

    @UbisoftSupport When I try to login to Ubisoft connect it says "A Ubisoft service is currently unavailable. Please try again later.", what should I do?

  • iinsprx Michael Colquhoun (@iinsprx) reported

    @Ubisoft the new season is good however I’ve just lost a game due to audio, footsteps come from behind you even when someone isn’t around it’s ridiculous fix your ******* game

  • MrZerrtt MrZerrtt (@MrZerrtt) reported

    Is anyone else having issues linking their phone number to their ubisoft account?

  • AfChloe 4AFChloe (@AfChloe) reported

    So if you want to disconnect your phone number from one ubisoft account so you can add it to another (both accounts in good standing etc, the number is just linked to an alt, not my main) you cannot do so for THIRTY DAYS. and Ubisoft claims there's no way to bypass.

  • DEVILKI01946047 DEVIL KING (@DEVILKI01946047) reported

    @Ubisoft y'all need to fix your stuff all I want to do is change my password and y'all won't even send me a email I tried it 15 times in 1 week

  • yugocar11 Yugo11 (@yugocar11) reported

    @UbisoftSupport I got a problem with adding my phone number, it keeps saying it doesn't respect Ubisoft security standards

  • S_a_N_d_R_o_97 Sandro (@S_a_N_d_R_o_97) reported

    New season out at r6 and always the same problems. The sound feels shifted @Ubisoft

  • discoware_ TC (@discoware_) reported

    Ubisoft store not working?

  • EczemaBoy Jason Bournemouth (@EczemaBoy) reported

    @robhoward79 @jeffcannata Yeah I think the elephant in the room here is Ubisoft creating a backlash where people are like, “Okay fine! Get rid of ALL map icons!” Problem is FromSoft already had an inscrutable storytelling style and now more so cos it’s fragmented over a giant, unmarked, untracked map.

  • JustinKirby Justin (@JustinKirby) reported

    @UbisoftSupport Also having trouble with the Ubisoft+ version on Windows 11. It either will lockup at the main menu or I’ll get like 10 solid minutes of play before it randomly closes. Is this being looked at, as well?

  • aseti_ 🇫🇷 (@aseti_) reported

    sorry @Ubisoft how on earth have you not managed to patch elo glitch?

  • Godfrey05166935 GKN Ko88 (@Godfrey05166935) reported

    @_J117_ @klobrille It doesn’t happen to Xbox alone. It happens to EA, Rockstar, Ubisoft; Activision, Blizzard, Irrational Games working on Bioshock; Dice, and more. With Xbox, this isn’t a big issue cause they already have success stories like Playground; World’s Edge, Turn 10, Rare.