Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Sitten	Game Crash	1 day ago
Creil	Online Play	1 day ago
Dieppe	Online Play	6 days ago
Villefranche-sur-Saône	Sign in	6 days ago
Ciudad Jardín	Glitches	7 days ago
Montréal	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Craig (@uGVengence) reported 5 minutes ago

  I am having issues updating information on my ubisoft account. I have made a support case and yall did get back to me. Now I need to update yall with additional information but your website is failing to load the case. @UbisoftSupport

• 
  I GOT HACKED NOW I'M BACK MarcKingGrant (18+) (@MarcKingGrant) reported 5 minutes ago

  @Wario64 Ubisoft actually cooking up remakes outside of Assassin's Creed lately. I hope this streak doesn't get broken because I'd rather play their older games rn tbh. I want me that Watch Dogs 1 remake.

• 
  Bloxycolah (@Bloxr6) reported 7 minutes ago

  @Ubisoft can we just nerf the ******* tcsg already? Its been broken for nearly 2 years now. It just flew under the radar because everyone still had acog 75 damage is ludicrous, especially with how little recoil there actually is for it.

• 
  Sören 🇩🇪🐻🧦🐐 (@Soerenm34) reported 9 minutes ago

  @FACEIT_Darwin i made a new steam account because i lost my ubisoft and rockstar launcher login + mail. is it fine to use a new steam account for everything and only use the old steam account to keep playing faceit? i will not play faceit on the new steam or another Faceit acc

• 
  Xvilium (@Xvilium) reported 9 minutes ago

  @Ubisoft fix your stupid *** ******* game I put 8 shots into castles head and he doesn’t die, I’m saying this mid ranked game btw

• 
  StoneRose (@StoneRose95) reported 13 minutes ago

  @UbisoftSupport @Ubisoft fix the bug in Wildlands my headgear keeps getting removed from my characters and teammates.

• 
  Kingdom Reigns 🏈 (@expert_imagez) reported 13 minutes ago

  @Ubisoft Server are ****, fix it @Ubisoft

• 
  Plaism (@Plaism_r6) reported 14 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?

• 
  O4OUR (@O4OUR) reported 16 minutes ago

  @Ubisoft You fix the Heroes 3 thing yet?

• 
  CLAD (@CLADverse34) reported 17 minutes ago

  @paddysaidingbar That's a pretty big assumption. ShiftUp going public doesn't automatically mean the company is going to adopt ESG or DEI policies, and it certainly doesn't explain why this particular person was hired. He was hired for his 20+ years of experience in global games communications, including his work with PlayStation, Ubisoft and THQ. That's directly relevant to the position of Head of Global Communications. There's also a fundamental problem with the idea that ShiftUp would suddenly hire someone specifically to push DEI into its games: DEI-driven changes would run directly against much of the creative identity and design philosophy ShiftUp has built its success around. NIKKE and Stellar Blade are very deliberately built around their own visual identity, character designs and approach to fanservice. Why would ShiftUp deliberately undermine one of the things that distinguishes its products in the market? And being a publicly traded company doesn't mean investors suddenly dictate the creative direction of its games. Investors have financial interests in the company's performance. That doesn't give them unilateral control over character designs, art direction or narrative. So no, I don't find this surprising because I see no established chain of events here. There's a new employee with relevant communications experience. Everything beyond that, “he was hired for DEI,” “investors will demand DEI,” or “ShiftUp will change its creative identity”, is being assumed rather than demonstrated.

• 
  KamilPlaysYT (@KamilPlaysYT) reported 23 minutes ago

  @SeeReax for me personally, I don't mind if they go fully digital, the problem is how sony is trying to take away our consumer rights, keeps mistreating their customers, constantly over pricing their software and hardware, not allowing us own what we buy (which started from ubisoft)

• 
  Brandon Foster (@Foster12335) reported 27 minutes ago

  @UbisoftSupport I wish for a uk number to contact Ubisoft customer service via phone and speak to higher management. I have been having a tennis match with online customer support and they keep closing my case and keep repeating the same answers when it’s Ubisoft systems failing

• 
  BenOutOfTen (@Ben0ut0fTen) reported 29 minutes ago

  Idk why other people stopped playing but for me it was the 31 problems I would have with Ubisoft App on PC every single time i booted up. I can't believe we were forced to use that dogshit app to play this.

• 
  𝔸𝕟𝕕𝕣𝕖𝕨 🔰 (@Only1Digginz) reported 34 minutes ago

  @3denFPS The horrific launch of the first season and the netcode issues really tied a lead weight around that game's ankles. Really enjoyed it but Ubisoft just didn't have the patience to fix the problems. They wanted an instant hit in the live service space which is never reality.

• 
  LTLuh (@HiddenTenno) reported 36 minutes ago

  @Rainbow6Game Please fix the bugged achievements on ubisoft connect and steam

• 
  kds_burner3 (@kds_burner3) reported 37 minutes ago

  @Emberheartgames Ubisoft is clearly on the campaign to remake all of their IPs. The problem with the Heroes franchise is that it's not their original IP, so there is no wonder that they don't know who is it for and what made the series successful in the first place.

• 
  Jacob Marsh (@JohnMar39804972) reported 39 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  XÆN 🌹 (@XinDead) reported 40 minutes ago

  @Ilysomuch1000 @mrdaddyvondoom @itisscripted Yeah, it might not. But then why did people lose The Crew if Ubisoft hasn’t closed? Not owning your media is an issue that will only milk us as renters.

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 41 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server on xbox 360

• 
  Dylan (@Dyrockclimb) reported 43 minutes ago

  @Ubisoft Fps** fps glitch so annoying have to leave the game for 3rds at a time and or catch a ban just to fix#idkwhyistillay @Ubisoft @Rainbow6Game

• 
  TheLastOgreThinkmatist (@ArcOgre007) reported 45 minutes ago

  @OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)

• 
  Gaim Ready (@GaimReady) reported 46 minutes ago

  @Iron_Will07 @NerdyAttorney88 Yes, but if you have a disc you still have access. It's like an antique, things with age go up in price because it becomes priceless. Especially if the game is delisted. Like, a long time ago you could buy fine china for pennies, but now it's extremely expensive because they don't make it anymore and it's considered and antique. From your logic, you'd have a problem with that price as a bar to entry, without considering the priceless nature of the artifact. It's not complicated. You can't do anything about the pricing with a game this old. Digital Games aren't going to lower the price, especially when you are using an older delisted game as an example. And that access is not guaranteed. People lost access to the crew when Ubisoft took it offline and people paid for that game. So it's not outside the realm of possibility when you allow Sony or Xbox to retain a monopoly over their store. It will not go in your favor, and it hasn't before.

• 
  The Hidden One (@TheHiddenOneAC) reported 49 minutes ago

  I came across this old Ubisoft video about Studio Alice, and it explains so much as to why writing quality and standards have completely declined from back then to now. So basically, Ubisoft back in the day during their prime era created an entire internal group to improve the quality of their writing. Writers would bring in their scripts to get another set of eyes on them, and then have problems pointed out, and actually be challenged when something wasn't working. Corey May in this video talks about how important it was for writers to have somewhere to go for HONEST feedback. He talks about when he was writing games himself, there were times where he had nobody to turn to for help or guidance. Nobody to look at his work and tell him what they thought. Studio Alice was partly his attempt to give the writers the support system he wished he had. He says writers would come to him and basically say, "I need your help. I would love it if I could show you my work and you could tell me what you think of it." What is said at 4:57 literally describes the current state of Ubisoft writing quality. Lowkey, she kinda foreshadowed today's Ubisoft. I find this so funny because watching this video after my tweet about the Ubisoft writer seemingly being oblivious to how much worse the new Black Flag Resynced writing feels compared to the old really puts things into perspective.

• 
  Lugames47 (@LuanRodrigueslg) reported 52 minutes ago

  My copy of Ghost Recon Wildlands is showing an error after the latest update: dialogue repeats endlessly, regardless of the language. I’ve already uninstalled the game and cleared the cache, but the problem persists. @UbisoftBrasil @Ubisoft

• 
  🐱🔞 Zodin Virzin (@VirzinZodin) reported 54 minutes ago

  I don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.

• 
  TGM_dryo (@dryo88) reported 55 minutes ago

  @3denFPS WE LET IT FLOP? I'll explain, THEY,Ubisoft, never gave Mark Rubin(Studio director) an actual FPS focused engine, they gave him the same engine as "The Division" they burned an entire year trying to patch engine issues due to that fact

• 
  Drawn Out (@DrawnOutYT) reported 57 minutes ago

  @yourmadhah @Sup3s0nic @DreamsideFPS Lmao so what you’re saying is you want rockstar to follow Ubisoft, activision, PlayStation, Konami and bungie’s example? You are the problem lol.

• 
  Jacob Marsh (@JohnMar39804972) reported 58 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  The Wise Madman (@Raelian__) reported 59 minutes ago

  @Ubisoft Dont fk up H3 remake plz. Don’t make it 3D. Fix the ui.

• 
  America First 🇻🇦 🇺🇸 🇮🇱😺 (@magaman28) reported 1 hour ago

  @Ubisoft @UbisoftSupport I assume your aware of the glitch linking premium accounts to ghost recon wildlands and breakpoint? I can't access definitive editions of either game on Xbox or pc.