Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (18%)
• Glitches (12%)
• Matchmaking (4%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Tizayuca	Sign in	4 hours ago
Paris	Online Play	17 hours ago
São Paulo	Sign in	2 days ago
Curitiba	Sign in	2 days ago
Pontivy	Sign in	3 days ago
Paris	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Nice Meet YOU . (@kratzy76au) reported 10 minutes ago

  Had PS5 issues last stream and now its repaired, l have had a look and l had 400hrs back on this game from the day of its release @GhostRecon @Ubisoft

• 
  Shredder - Mass Effect (@Shredder1400) reported 12 minutes ago

  @Azreal51265232 @xentinyl As much as I would like to, Ubisoft’s launcher is worse than dog crap. They’ve lost my account twice. I don’t wanna buy their games on PC unless they either fix their launcher or get rid of that requirement…

• 
  that 🥷🏾 you love to hate (@ymnis_v1) reported 13 minutes ago

  @RSDCDN then advocate for stronger consumer protection. because a Blu-ray ain’t stopping Ubisoft from shutting servers down, EA from delisting a game, or publishers from shipping 20GB discs that still require downloads.

• 
  Jericho (@JerichoGTA) reported 13 minutes ago

  @FunkyDragoon @azizzzzzz00 @gtasix_ I think if there is a game that should have the $80 it would be GTA 6 the only problem is that slop companies like Ubisoft that have had the same graphics since 2015 will actually think they can do the same.

• 
  Xarallei ⚫🌑⚪🟣~🇪🇨🇩🇴🇺🇸 (@Xarallei) reported 14 minutes ago

  To be honest I feel like this is just an industry wide problem, not just a Ubisoft issue. There is such bad writing quality all around. We need good editors to come in and just be brutally honest with their writing teams. Good video though.

• 
  Wastelanderplayz (#WeWantDestiny3) (@WastelanderPlyz) reported 15 minutes ago

  @DefinitelyDabzy @itzTizzleYT Best Raiding veterens around imo. Creators can jump to other games you know. The fact D2 creators were chosen is a Ubisoft problem not a D2 creator problem. I say F*** it combine communities.

• 
  Trevor (@Trevo294) reported 15 minutes ago

  @Lowkeyz18_18 @BeskInfinity I’d rather have a perfected game released instead of some **** Ubisoft does where they release it and fix **** later or not touch the trash at all

• 
  This Man, That Man (@VMajik) reported 16 minutes ago

  @Yappinfree @thiccdotexe @Wario64 Coming back to add that the main reason Ubisoft and EA could make so many dud games (other than having really popular franchises) is mainly Live Service money. EA has their sport games so they'll basically never go under unless they do something really dumb, but Ubi? Not so much.

• 
  JerBer (@JerBer11B) reported 19 minutes ago

  @GhostRecon "We will get back to you on CPU issues at a later date." Sure you will...but player trust is already eroded. Gonna make the next game real hard to purchase. I'm not buying any more ubisoft games until I see ubisoft do the right thing.

• 
  GRAKO 𝕏🇹🇿 (@graysonapril03) reported 23 minutes ago

  @Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it

• 
  Jugga (@UbiJugga) reported 24 minutes ago

  @sha77e_r6 @Suspendo_ @Piguta2 okay just because i have done those, doesnt mean he cant do his job, the dev i send reports to is the same dev that bans all of my accs once hes confirmed its me, i have also helped him in the past patch exploits so people can no longer ddos VULNERABLE ubisoft/r6 backend servers.

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 24 minutes ago

  @Ubisoft @UbisoftSupport It’s still being reported that people can’t run Ghost Rexon Wildlands on newer PC’s. Def the intel ones. Yall just updated the console versions, how about a fix for the PC one too?? Go look on Steam and see the comments on the infinite load screen.

• 
  Tom Johnson (@titchyj) reported 25 minutes ago

  @Ubisoft @XBOX @xboxuk can we please have a fix for the glitch on AC Black Flag: Resynced for the Florida island as I have collected everything, but the chests haven't been counted. Can this please be patched

• 
  Otto (@OttoXXVI) reported 27 minutes ago

  @Ubisoft @GhostRecon Yo, can we get a fix for the 20min launch times for the game. On Steam if that helps.

• 
  Damaine Threatt (@StoryofaChamp) reported 31 minutes ago

  There's an OBVIOUS glitch in Assassin's Creed Black Flag Resynched when doing parkour where it completely stops working. This NEEDS to be addressed. Cause it literally makes the game unplayable. @Ubisoft

• 
  nveded (@nveded) reported 37 minutes ago

  siege is fried every ranked game in diamond is just aptitude users with 0ms triggerbot or ragers @Ubisoft fix ur game

• 
  Exhumed (@3xhumed) reported 39 minutes ago

  @happy__mathias @GhostRecon I was just on the Steam forum, and sure enough, there were countless comments about it again. The cpu (e-cores) issue hasn't been fixed. Unbelievable. @Ubisoft

• 
  Utkarsh Sai Sidhardh K (@Utkarsh_sai_K) reported 41 minutes ago

  @UbisoftSupport @Steam I’ve purchased quite a few games through Steam and have supported many Ubisoft titles over the years. Gaming is something I rarely get time for, and I usually only play when I have a longer period to properly relax. That’s why this situation has been particularly overwhelming and disappointing. I currently can’t access games I’ve paid for, and it has also made me hesitant to purchase any more Ubisoft titles until this issue is resolved. I genuinely hope someone can help me get this sorted.

• 
  matteo iaccarino (@matteoiaccarino) reported 42 minutes ago

  Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

• 
  Keefy C. (@bvnniecovnts) reported 46 minutes ago

  @sixones @RinoTheBouncer That's kind of a false statement in multiple regards. One, Sony STILL sells Vinyls; movies are OFTEN almost always printed on luxury 4K Blu-Rays for fans. There's a HUGE market for CDs; alongside even a pre-existing market for Mixtapes & other forms of "old school media." The idea; it just "magically disappears," cause "times r changin' Cuzzo." is hilariously ust.. wrong. Right; MOST Single Player titles are STILL predominantly loved & collected in physical media form factors; think RPGs, Solo Actions, etc. Around 34-38% of the market FOR Single Player titles IS DRM-Free, or Physical Media. If Call of Duty, or NBA2K stopped releasing physical media; it wouldn't be a problem. But think from the perspective of an RPG fan; or a Music fan. You GO to the concerts; you PAY for the overpriced merch, and vinyl. Imagine if you DID all of that; SOLELY for a link to Spotify lol It's not exactly an Apples-To-Oranges comparison; but you get what I'm saying. MOST RPG/Solo gamers are GENERALLY also financially active in vectors such as; Merchandise, Card Games, Brand Hype, TTRPGs, etc. If your only goal is to sell Call of Duty's and Asassin's Creeds; you can go ask Ubisoft and Activision how that's going... Are the people who buy merchandise a MINORITY? Obviously. But it's IMPORTANT to understand; the industry is chasing Whales. Specifically; Life Service. Most live service; Fortnite, Genshin Impact, Marvel Rivals, Call of Duty, etc; around a minority 1-10% subsidize the ENTIRE 90% beneath them. That's NOT exactly a 100% perfect business model (from my perspective) If the Non-or-less spenders leave; the CAC, and LTV will degrade. And MOST consumers can realistically only have 1-2 Live Services. If you EXCLUDE the Live Service Industry; which GTA online; with RP Servers and other type of servers; fundamentally is. You also have to account for Piracy. Anywhere from 20-60% (If you include Developing or Impoverished Countries) OF THE ENTIRE GLOBE has practiced Piracy AT LEAST in some form. If you scratch off; say 3-5% GUESSTIMATED Profit Margins; a Day one Jailbreak or Fileleak to release the game to the public. You're STILL operating at margins; I don't think are healthy. Digital Consumers (Gen Z, Gen Alpha), view online spaces as their "hang outs," or "Communities." That means they have attachment; so you're COMPETING with other titles. My argument; is as simple as I said. The 30-40% of individuals who BUY physical media, a SIGNIFICANT portion of them; are HUGE spenders when it comes to Merchandise and Brand IP; and often the people who NATURALLY hype up an IP. The LTV of a customer is SIGNIIFICANTLY higher there; than a Fortnite Player, or a dude playing VRChat. And that's just math here. Even if you TOOK the top 1-10% OF a Live Service Game; competing with a die-hard Nerd for your franchise; you just can't beat them.

• 
  JerBer (@JerBer11B) reported 48 minutes ago

  @GhostRecon "We will get back to you on CPU issues at a later date." Sure you will...but player trust is already eroded. Gonna make the next game real hard to purchase. I'm not buying any more ubisoft games until I see ubisoft do the right thing.

• 
  Emzy_Leigh (@emzy_leigh) reported 50 minutes ago

  @TCWCrazyZaku This is correct, the same as racing games but soemthing you will notice with the majority of older just dance games is they can no longer be bought directly from ubisoft. You buy them second hand now. That because they delist the game which prevents them being taken but in turn no more copies of that game are made. This happens with alot of racing games with music. JD+ is an additional service to provide access to songs from previous games and service for a time they have never said forever. The live service from a business perspective prolongs the life of those maps on ubisofts end. As once they no longer sell that specific game the map was essentially 'dead'. Now they can make them available for as long as they can through the live service. Its an addition

• 
  (C) Hezekiah Moscow. (@Oogway__) reported 52 minutes ago

  @aisida So You're Going To Look Me In The Eye & Tell Me That's The Only Apple Problem That Stems From Capitalism That You Are Aware Of??? That's Like Trying To Form The Reason People Don't Like Ubisoft Is Only Because Of Micro Transactions Because Someone Just Complained About It.

• 
  Killer_Clown4191 (@KC_4191) reported 53 minutes ago

  @Ubisoft @GhostRecon Deploy the drone into the Santa Muerte Library I listened to the WHOLE encounter and it failed. First bug. Please fix it, thankyou

• 
  Non human 64 (@Deathskiller666) reported 53 minutes ago

  @Ubisoft @Rainbow6Dev yall need to fix your ******* game i am sick and tired of all of these god dam cheaters and lag switchers on PC like please ******* get your heads out of your asses and fix this **** 20+ seasons in and people are still cheating and nothing happens to them

• 
  RealOscarMike (@RealOscarMike) reported 54 minutes ago

  @Okami13_ @Ubisoft still has to fix the loading screen issue for intel

• 
  GAME REVIEW GUY 💿 (@GameReviewGuy) reported 57 minutes ago

  @MADkurious @rockstationonx I think the problem is this is just the start. Can you imagine Ubisoft saying you have to get Apple TV to see Assassin's Creed Hexe trailer first. Or Call of Duty partners with Hulu for theirs. It's just an extra hurdle for people to have to pay in order to essentially witness a commercial first.

• 
  Kill3RToNE #GTAVI (@killertkr6) reported 57 minutes ago

  Absolutely Disappointed By The New Update The PlayStation 5 Version It Just 60 Fps Nothing Changes Loading And Textures Are Still The Same . Pc Version Still Has Stuttering Issues Also Video Settings Won’t Save EveryTime I Open The Game I Need ToChange The GraphicsAgain @Ubisoft

• 
  DrPlat23 (@DrPlat23) reported 59 minutes ago

  @voidyhead @WWCOG_Podcast My thoughts exactly. Even if the game was perfect the fact that it's online only completely kills it for me because Ubisoft is well known for how they will strip away their servers and even if it isn't Ubisoft then you have to take in account your service provider and console

• 
  Josh Dale (@joshhdale) reported 1 hour ago

  @condo_crystie @Ubisoft @UbisoftSupport did you find a way to fix it?