Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (17%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Cehegín	Online Play	2 days ago
Weimar	Sign in	2 days ago
Pessac	Online Play	2 days ago
Escalquens	Glitches	2 days ago
Angerville	Online Play	3 days ago
Colombes	Matchmaking	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CrazyG (@MobbD3296) reported 5 minutes ago

  Is there any news on a fix for the ubisoft connect version of Ac Black Flag Resynced? The parkour fps drops and freezing in cities and forts. Been like this since the first update. The bug reporter is loaded with this issue. @UbisoftSupport

• 
  Best Flashwar (@futureispsycho) reported 7 minutes ago

  @DiscussingFilm Ubisoft tried this decades ago. The problem is finding games old enough ad only is viable but new enough you can't purchase for two bucks on sale *and* don't need mods/fanpatches to work (and ideally have actual loading screens to stick ads on).

• 
  Sylv (@SylvanAmory) reported 7 minutes ago

  As much as I'm enjoying Black Flag Resynced, they really gotta fix the performance issues in large city spaces like Havana. As far as specs go, I should have ZERO problem running the game on the settings I have. Ubisoft please🥲

• 
  Endymion (@EndymionYT) reported 8 minutes ago

  PLATINUM TROPHY 213 ASSASSIN’S CREED BLACK FLAG RESYNCED A pretty good remake but I have problems with it too. While the majority of what I enjoyed in the original is kept in tact, personally what was added was inferior to the base version imo The new officers were okay, but I found this remake lacking in meaningful additions. Weapons are still very limited, there’s no muskets to shoot now & the game desperately needed more variety in the combat/build crafting area. The amulet system or whatever they call it where your little trinkets give you buffs is a step in the right direction without going full blown RPG, but I would’ve loved to see more variety in weapons & what Edward could use. Build him as more of a swordsman or gunner for example would’ve been cool. They’re on the right track at least. Only trophy that was annoying is the one where you need to fill every piece of the mansion with art. Cause you have to rely on RNG to get it. Although all in all, a rare win for Ubisoft, even if again I have problems with quite a bit of the game still. Some facial models look bad still, game needed more variety & as a remake imo they could’ve gone further But if you compare this to Shadows, I mean this game is way better obviously. I hope they remake Rogue, cause that game deserves more love. Anyways moving on, hopefully Ubisoft learns from this & maybe do a Black Flag 2 some day. The audience clearly wants it & Edward is still one of the best protagonists in AC history

• 
  spiritmouse (@spiritmousee) reported 9 minutes ago

  @Gazz_54 Yup,and all the shills and bots are begging for people to stop. Acting like it's not working,every day,means it's working ;) Im not here just to keep physical games alive,I'm here to no longer support a company who hates me and doesn't appreciate the decades of me supporting them. Ubisoft can rot,Sony can rot, journos can rot, SBI can rot. I don't care. There will always be someone better to take their place.

• 
  Jack-O' Oma (@Yoshinator) reported 12 minutes ago

  Classic Ubisoft. It's not that PC proved it, Steam is just that great of a service. GOG too, but Steam actually respects its users, unlike Sony.

• 
  Blessed with the 'tism (@blessedtism) reported 14 minutes ago

  @nise_yoshimi I beat the series by having the 3rd game crash on me maybe a third of the way in. When I reloaded, I realized I'd have to replay the last <x> minutes and I didn't want to. Then I realized I wasn't having fun. Haven't touched another Ubisoft game since.

• 
  El_Jefefe (@McFraggie) reported 14 minutes ago

  @LegacyEleven "Skill issue" as if this isn't the easiest Ubisoft rpg game of all time 🤡🤡🤡

• 
  porkinscopilot (@porkinscopilot) reported 17 minutes ago

  @ZakkenKloot @JohanzelV None of the Ubisoft and EA games are Might as well fire up xcloud or check this game specificity some of them use Ubisoft backend with a uni login will work for cross save Tried this feature when I had Ubi+ works on supported games good. But without XPA or + you’d need to buy 2

• 
  Eyece Cold Chilln' (@EyecedColdChiln) reported 23 minutes ago

  @XBOXTIMDOG You're right. PS Plus has hundreds more games, more hit titles, factual superior game streaming service, been had Ubisoft Cassics without an extra charge for it. Sony always been the best.

• 
  Who Screwed Gamers Today (@WSGT_Feed) reported 26 minutes ago

  @Dexerto The problem isn’t just digital games are bad. The problem is you have to have pro-customer policies to go full digital. For example Ubisoft at least has refunds after playing a game for no more than 2 hours. PlayStation refunds are voided the second you download a game.

• 
  FinalBoss.io (@FinalBoss_io) reported 27 minutes ago

  They removed Edward’s hood toggle during leap-of-faith animations. Not a feature people invented in their heads. Not a balance issue. Just one of the little bits of character players liked being trimmed out in a patch Ubisoft didn’t even bother to call out. That’s the part remakes keep missing. Fans don’t only want the game back. They want the version that felt like somebody still cared about the details. Strip those out and you’re not preserving Black Flag. You’re sanding off the reason people kept it around.

• 
  👹Sinfulplayz❤️ (@SinfulplayZ) reported 29 minutes ago

  @TheDivisionGame @Ubisoft on the mission in warlords of new York Parnell won't spawn in for the boss fight it's glitched and I don't know how to fix it

• 
  Jessica Vtuber (@gfxjessica13) reported 30 minutes ago

  @XuriLyte Haha, yeah I’ve heard people say that a lot about Ubisoft updates Hopefully they can fix things properly someday.

• 
  Provideniya (@ProviD_) reported 32 minutes ago

  @TheTrueSealYT IF (and that's a gigantic "if") Ubisoft had anyyjing else than money on their minds, they'd do an actual remake - just update the graphics and fix the bugs that were öeft behind. A faithful AC1 v2.0 OFC this isn't the case and were getting some slop upgrade with guns.

• 
  TopKet (@topdoog11) reported 36 minutes ago

  @VeltisLeEvil @Yg39017755 Yeah the single player games with drm like most Ubisoft games you can’t play offline This for all platforms not exclusive ps problem. Even disc versions of Ubisoft games are basically not on disc and just downloads

• 
  Whinetaster (@VictoryParaDice) reported 37 minutes ago

  @ToweyAnthony @ClownWorld Its the same issue that Assassin's Creed: Shadow displayed. Staff claiming they'd depict history (Ubisoft bragging they consulted history "experts" for it even), but if any of that was true, the descendants of the ruling classes in Greece and Japan would look much more African.

• 
  TheGreenHoodLegend (@CannaMuffinMan) reported 39 minutes ago

  @mrscary36 @ExplodinBeef @rodimus_j I see you are a lazy piece of **** that doesn't do his own research and needs someone to hold your hand so here you go: Here are well-documented cases (mostly console physical releases): The Crew (Ubisoft, 2014 – PS4, Xbox One, PC)Always-online open-world racing game. Servers shut down in March/April 2024. Even physical discs became completely unplayable—no single-player, no offline mode left. Ubisoft delisted it earlier and revoked access. This is one of the most-cited modern examples and a major catalyst for preservation advocacy. Physical copies turned into expensive coasters overnight. (Note: The Crew 2 later received a hybrid/offline mode update in response to backlash.) Babylon’s Fall (Square Enix/PlatinumGames, 2022 – PS4/PS5, PC)Always-online action RPG. Servers shut down in February 2023 (less than a year after release). Physical discs (which existed and were sold at retail) became 100% unplayable. No offline mode. GameStop and others were left with unsellable stock that was given away or destroyed. Overwatch 1 (Blizzard, physical editions on PS4/Xbox One)When Overwatch 2 launched as a free-to-play live service, Overwatch 1 servers shut down. Physical discs no longer function as the original game. (You get access to OW2 instead via the disc in some cases, but the original experience is gone.) MAG (Zipper Interactive/Sony, PS3)Massive multiplayer-only shooter. Official servers shut down years ago. The disc boots to a menu but is unplayable without servers (some fan private servers exist for dedicated users, but official play is dead). Warhawk / Starhawk (PS3)Online multiplayer-focused. Official servers long gone (fan efforts keep some playable). Pure physical ownership doesn’t restore the full experience.

• 
  ⧼⊰浪⊱⧽𝙉𝙞𝙜𝙝𝙩𝙨𝙝𝙖𝙙𝙚𝙍𝙤𝙣𝙞𝙣⧼⊰浪⊱⧽ (@Shaded_Ronin) reported 40 minutes ago

  @kittischmitti Hot take, the choices in Odyssey robbed Kassandra of having her own actual character at times, and thus when Ubisoft forced a choice the player didn't make it, it only made the disconnect worse. If I wasn't suppose to be a ******* ******* around Greece why give me the option Ubi?

• 
  Blitzer Kojiro | The road to 1000 kills (@BlitzThePuppets) reported 41 minutes ago

  Black Flag Resync Exposed Assassin’s Creed’s Biggest Problem I just finished AC Black Flag Resync, and the story was absolute fire. This game could have been a 10/10 if the combat had been modernized all the way. It also made me question whether Assassin’s Creed truly needs the full RPG model. Endless gear, levels, and side content can easily derail the story and destroy immersion. But there is another side to it. Without RPG progression pushing me to explore, I had almost no desire to do anything except the main campaign. So I am torn. Assassin’s Creed should not completely abandon RPG mechanics, but it also should not allow them to overwhelm the story. Ubisoft needs a better balance between exploration, progression, combat, and narrative immersion. The Ghost franchise seems to have figured it out. Ubisoft should study that formula.

• 
  Makan Ansari (@MakanAnsariCG) reported 41 minutes ago

  And then Ubisoft stole the whole thing from Prince of Persia for Assassin's Creed and made a broken money printing machine and I don't know why they just don't stop making it.

• 
  Endymion (@EndymionYT) reported 47 minutes ago

  Also to elaborate more on problems, the “new” content mostly is far inferior to what originally existed in Black Flag proper. Kind of shows how modern writing pales in comparison to what Ubisoft was capable of in 2013. It’s a mixed bag, but I can’t lie piloting a pirate ship shooting down other ships is still fun. And the setting is just awesome, yeah they need a sequel. But idk if they’ll be able to match the writing given what they added her

• 
  shzwnn (@teuxaa) reported 48 minutes ago

  @rensela @Cloud9 @Ubisoft are you actually launching DDoS attack on ranked rn ?

• 
  Pouët (@Pouet2) reported 54 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam, problem solved!

• 
  Timo (@TimoTweetss) reported 55 minutes ago

  @Abhiraj_Singh17 I had odyssey preordered, I played it on release because of how much I loved origins, now the first 20% barely had any gating, it was okay, but it slowly started having 2-3 level gaps between each mission that genuinely took me ~2 hours to get to the “recommended level” now keep in mind this was on release, after getting called out on it, Ubisoft patched the issues, making leveling WAY faster, but I have already rolled credits by then, the release period is arguably the most important, and the level gating really left a sour taste in my mouth. now while i definitely get the point of “engaging with the world and do side quests” - assassins creed as a franchise has always allowed you to rush through the main story (which I loved, since it keeps the pacing great) ; but with origins, the level gating was introduced and eventually odyssey took to the MAX (at least on release, haven’t touched it since 2018) now I know I hate on this game quite a lot lmao, but I thought I’d clarify my thoughts because it’s not senseless hate, I genuinely wanted to love this game, but man…

• 
  Shane (@CheezItJunkie91) reported 55 minutes ago

  Hey @Ubisoft what's the point of paying for Ubisoft+ Premium if the new games are unplayable and broken?

• 
  AbuGhamdi (@TurkiTalents) reported 56 minutes ago

  @Ubisoft Please fix your faulty launcher, Ubisoft Connect.

• 
  Thinker (@OscarTheAccuser) reported 59 minutes ago

  @Battlefield Fix yo game Ubisoft

• 
  Maximiliano (@mxmlnoo) reported 1 hour ago

  @Ubisoft @UbisoftFR please fix the bug for Deity Figurine in Nassau

• 
  Zee13Sikkalo (@Zee13S) reported 1 hour ago

  @Ubisoft Can you guys fix this. The black from the original was my favorite, now it no longer stands out.