Ubisoft Connect status: server issues and outage reports
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Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (62%)
- Online Play (19%)
- Glitches (9%)
- Game Crash (8%)
- Matchmaking (3%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tignieu-Jameyzieu
|
Glitches | 1 day ago |
 Bhopal
|
Online Play | 1 day ago |
 London
|
Sign in | 2 days ago |
|
Paris
|
Sign in | 2 days ago |
 Oelde
|
Sign in | 7 days ago |
|
Buxton
|
Game Crash | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Kazaxy (@KazaxyII) reported@iSmallville Hello Josh, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long. 15 seasons at champion across 4 years of playing time gone. I have offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still generic rejection replies I was wondering if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ As I keep getting rejected for security reasons?
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Garcia (@parafalrj) reportedI'm having a serious problem and support hasn't responded yet, can you help me? Please. What happened to Ubisoft support? It used to be so good, they responded and resolved things quickly, and now it seems like they don't care about their customers anymore. @UbisoftSupport
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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dxmz. (@D_omz01) reportedAlso theres a error where it says “Ubisoft Connect has detected an unrecoverable error and must shut down”
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By's (@Bys_64) reported@skylermzx I just login in the browser, claim the free games, then play the pirated version since the launcher can't even resume the download after you close it, even EA and Ubisoft launchers got this right, and you have to switch to offline mode to play offline.
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Özgür E. Ersoy (@OzgurCreativity) reported@JoonasRautiain1 @RinoTheBouncer ACS isn't THAT bad as a singular game. The worst mistakes were made by Ubisoft as a company. The worst problem was using Yasuke and completely turning him into something he never was. Ignoring the real story of Yasuke and disrespecting his legacy.
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Patton (@Patton_Heasley) reported@UbisoftSupport @ANNO_EN 25821850 is my case code I really want the issue fixed. The issue is changing the Xbox linked account connected to the Ubisoft
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Avenastiva (@Avenastiva) reported@ItsCsteph @highfivelol @Vikkstar123 It's mostly live service slop that you're talking about, most other AAA games (aside from Ubisoft) have been incredible.
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te (@tedjiauw) reported@assassinscreed yo @Ubisoft give me my account back ive been trying to play creed n siege for 9 months and yall wont let me recover my ****. slow responding and bad service pls do better
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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Oluwatoniloba👴🏾 (@Erin_ile) reportedInteresting. Some of us pay for our games but we can’t connect with online players. I get a lot of Tarija and Oruro error while trying to connect online on both @Ubisoft Tom Clancy Wildlands and Breakpoint.
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Miyeontastic (@KotoneJiyeon) reported@SynthPotato it was a buggy fuckfest on day 1, only after a week of patches it became a decent game I thought gamers hated the whole "fix the game post-launch" philosophy from ubisoft and other studios but suddenly we don't care when it's something to fit our agenda
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DanX (@X64611488X) reportedHi @UbisoftSupport @Ubisoft @UbisoftLatam, my case #25821051 has been 'In Progress' since March 30th with no resolution. I'm unable to make purchases in the Mexico store (Error Sigma 4) despite having 2FA and correct billing info. Can you help me speed this up? 🇲🇽
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Sledge (@sledgemymute) reported@QueenRaelynR6 @Ubisoft fix it
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Cosmael / Raphael (@cosmael) reported@pellegrato09 @Grummz most people criticising it haven't and admit it That game was not a masterpiece but it was shot down only because people hated Ubisoft. Which is ... exactly what they criticise the game journalists of doing ... the problem is that if you try to be the good guy, don't act like the bad one ....
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M. (@ikkisooo) reported@UbisoftSupport Can’t connect from Ubisoft Connect dolphin 028 SEA Server? Any fix??
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Dylan Anderson (@DillyDyl04) reported@Ubisoft Why don’t we fix siege matchmaking and not dumb **** like that? It’s unreal how long this game has been out and it’s still dogshit
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mimitchi (@Rajirugi) reportedhaven't played a single Ubisoft open-world game in 12 years (last one was Liberation after Black Flag), but I'm confident that very little has changed in that time, which is such a shame! You might be puzzled at my sadness but Ubisoft used to lead stealth games, not lag behind.
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Bendak Starkiller (@Bendak5tar) reported@Swurv__ @pinutos The majority do, unfortunately it’s like talking to a brick wall most of the time. (Not Bethesda exclusive) I’m anti live service in all games. It started out all good but the company’s kept pushing forward with what they could get away with Ubisoft and Bethesda being the bigger ones doing so in single player games. Ubisoft being the biggest one to do it. Them I actually hate. Still waiting on that splinter cell remake.
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† Blite Graystorm † (@BliteGraystorm) reported@TheCrewGame Hey @Ubisoft I keep getting disconnected from the server when playing some events in custom mode for CupCar/Nascar category. Error is: MISHAP_OUT-OF-GAS_1. Already rebooted both the game, the PS5 and wifi connection but nothing works, is it a bug in the database?
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Sys (@Sys96466707) reported@DaniLeague @kodingnights @Pirat_Nation Yes. Certain publishers like Capcom and Square already remove it anyway, so it won't be a problem. But Ubisoft or Sega, they won't remove it, they'll happely resell you a new version of that game or just let it become lost media. Thats the problem, can't trust these publishers.
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Roli (@GamingNaRoli) reported@UbisoftSupport It's really frustrating guys, I have multiple Ubisoft games on my handhelds, everytime I'm asked to login and my account is suspended. I am not able to play anything Ubisoft anymore. This is not helpful.
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Mr imperialist (@TheImperialist7) reported@Ubisoft please fix your damn esport SWAT game, I don't want these cod bros contaminating my fandom.
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snowdreike (@snowdreike) reportedHey @Ubisoft It's almost 10 years since the last released proper @Trackmania game (that wasn't a live service game that is*) Trackmania² Lagoon. Still nothing to announce for the future of this licence ?
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KetZal (@KetZalj2t) reported@RavenMentore Oh absolutely. The problem is that Ubisoft just one and done's it with their historical periods nowadays, even though some of them can be milked for more like they did with Ezio in the Renaissance. Not only that but we can expand into later events as well (again like Ezio did).
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Static-kun (@Staticulator) reported@lofi_lover0930 ubisoft was a small company as well at one point and they made some generation defining games. the problem is that growth in this industry leads to loss of vision and creativity.
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KingWillie_PT🇵🇸🇵🇸 (@KingWillie_PT) reported@divisiongameHQ I'm not!! Game keeps crashing minutes after login in. I asked for help to Ubisoft-Mobile support but they sent me instructions for an Apple device while my problem is on a Samsung Galaxy Tab S9 FE.
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Tavo (@TAVOASAP) reported@UbisoftSupport Help! I can't log in to Ubisoft. It says my account has been blocked due to several incorrect login attempts and to try again later, even though I haven't had any incorrect attempts. It's been like this since the day before yesterday and I haven't been able to play. I'm desperate
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Khadraoui Najib (@KhadraouiN59178) reportedNot every traitor is broken, and those who shed blood do not suffer nightmares of guilt. Guilt is the product of a new, living religion, or the remnants of a religion, or the remnants of a culture, or the remnants of standards and values👀🫡 @UbisoftFR @fifaworldcup_fr @snopdog
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Dudeston (@Sircalmore) reported@Ubisoft @assassinscreed. Sweet update but maybe fix the error where on load your Character goes through all the Kane and Kinu quests reward Items. She lists them like she is getting them again and then you lose all the items including the trinket to get back into the cave.