Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Glitches	5 hours ago
Sitten	Game Crash	2 days ago
Creil	Online Play	2 days ago
Dieppe	Online Play	7 days ago
Villefranche-sur-Saône	Sign in	7 days ago
Ciudad Jardín	Glitches	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  XxRazorxX (@rjwilliams2001) reported 7 minutes ago

  And also @Ubisoft get your **** together and fix the matchmaking on watch dogs leigon fr I know you guys stopped updating in all but seriously fix the damn issues with online lol

• 
  Typsy B34ST (@B34ST21) reported 10 minutes ago

  @Ubisoft @UbisoftSupport FIX THE ISSUE WHERE CONSOLE PLAYERS (WHO PLAY WITH JUST CONTROLLER) GET STUCK IN THE PC POOL!!!! THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW!! DO SOMETHING

• 
  iampowlly (@iampowlly) reported 10 minutes ago

  @Ubisoft Any fix for lag and texture loading in Black flag Resinked?

• 
  Jacob Marsh (@JohnMar39804972) reported 19 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 21 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  Songanta (@HaileSelasie13) reported 22 minutes ago

  There’s a version of the digital future that I don’t think people take seriously enough because nothing about it looks dystopian while it is being built. It mostly looks convenient. Games download instantly. Software follows you between devices. Your photos live in the cloud. Cars get new functions through updates. Accounts remember everything you purchased years ago. All of that is genuinely useful, but somewhere along the way, ownership started changing meaning. A lot of digital products no longer really end at the moment of purchase. They continue depending on authentication servers, publisher accounts, DRM, cloud infrastructure and databases that sit completely outside your control. That sounds like a technical distinction until one of those dependencies disappears. Ubisoft already showed what this looks like with The Crew. People had paid for the game, but once the servers were shut down the purchase itself wasn’t enough to keep the product alive. California now literally requires companies to be clearer when the “Buy” button is actually selling a license rather than permanent ownership. Europe has had to debate whether publishers should be allowed to make purchased games completely unusable after support ends. None of these stories are particularly dramatic on their own, but together they point in a strange direction. We’re building a world where ownership increasingly depends on somebody else continuing to recognize it. And cybersecurity makes that arrangement even more interesting. Take a company like Rockstar. Whatever anyone thinks about the recent GTA VI situation, this is one of the most valuable entertainment projects on earth, controlled by a giant publisher with serious security infrastructure and an enormous financial incentive to keep unreleased material private. Yet even companies operating at that level still suffer breaches, leaks and internal security failures. That doesn’t mean someone is going to break into Steam tomorrow and erase everyone’s library. Large platforms have backups, audit trails and redundancy precisely because they understand that risk. What bothers me more is the architecture underneath it. The same centralized system that makes it possible to restore your entire library after buying a new PC is also the system capable of deciding whether that library exists for you at all. Usually that power is useful. Sometimes it is necessary. But once enough of our lives depend on these systems, the distinction between owning something and being continuously authorized to use it starts getting blurry. And gaming is probably just the easiest early example because we notice immediately when a game disappears. It gets more uncomfortable when the same logic moves into cars, appliances, professional software, personal archives and devices whose physical hardware we actually paid for. The darker version of this future probably won’t arrive through some cinematic cyberattack where everything switches off at midnight. It would be much less obvious. A feature here becomes account bound. Another product requires permanent authentication. An old service closes. Something stops receiving updates. A company changes its terms. A platform decides a ten year old product is no longer worth maintaining. Twenty years later everyone is still surrounded by things they technically purchased, but fewer of those things can function without permission from infrastructure they do not control. Maybe regulation stops that trajectory. Maybe consumers eventually start demanding offline fallbacks and stronger ownership rights. Maybe companies themselves realize that permanent access is a selling point. Nothing about the direction is inevitable. But I do think we should be paying attention while the meaning of “buy” is still being rewritten, because once an entire economy is built around conditional access, changing it afterward will be much harder. At what point does a product stop being something you own and become something you are merely allowed to keep using?

• 
  Elcoñomascachuodelahistoria (@soyunmachete69) reported 23 minutes ago

  @UbisoftSupport Hi, I’ve been hacked and I lost my Ubisoft account and I’ve been trying to get it back but the support is not working, could I contact with someone here?

• 
  anna_world (@WorldAnnia47936) reported 23 minutes ago

  @seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?

• 
  Duke Magus (@dukemagus) reported 24 minutes ago

  @DanielOlimac You forgot WHO is behind this remake. Ubisoft burned all goodwill they had and then some. Even on the easiest wins they can't control their urges and censor something silly or add more DLC and live service nonsense. We know they'll ruin it, the only question is how much.

• 
  Harrlarn 🇹🇷 (@Harrlarn) reported 26 minutes ago

  @BattleSquire90 Don't worry, Ubisoft will surely find a way to make it crap and then use it as an excuse to keep relesaing live service microtransaction bullshit

• 
  Luna✨🌙 (@N1hility0_) reported 26 minutes ago

  @NerdGirl_02 Fair on the gacha ones😭 I don’t really have a problem with how Ubisoft was before I just dislike the modern Ubisoft like they’re seriously blaming gamers for the fact their stocks are dropping😭

• 
  The Hidden One (@TheHiddenOneAC) reported 29 minutes ago

  @s1nicki dunno how many more live service + turn based + mobo type of games ubisoft needs to make before they realize nobody wants it...

• 
  kds_burner3 (@kds_burner3) reported 31 minutes ago

  @Emberheartgames Ubisoft is clearly on the campaign to remake all of their IPs. The problem with the Heroes franchise is that it's not their original IP, so there is no wonder that they don't know who is it for and what made the series successful in the first place.

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 34 minutes ago

  @Ubisoft @UbisoftSupport Since you guys took away prestige crates, any chance you're going to fix the helmet bug you created while doing so?

• 
  Grummz (@Grummz) reported 34 minutes ago

  Ubisoft FORGOT to include the GAME! Heroes of Might and Magic III, Complete Edition, was an empty box. The AAA publisher with massive QA departments and billions of dollars shipped a 23 kiloBYTE dummy file that errors out when you run it. It took them over 10 hours to fix it. People who bought the game were absolutely furious and reviews tanked. This is why people are mad at AAA publishers who act like they absolutely don't care about what they are pushing out.

• 
  DerUntergangGang (@UntergangGang) reported 35 minutes ago

  @Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.

• 
  Al ex (@Freeeman_Gordon) reported 36 minutes ago

  @Dexerto "the inconvenience caused by this issue"!? This kind of behavior is just deeply rooted in corpo speak. Hey @Ubisoft let me spell it out for you: 'Please apologize, dear customer. We made a M-I-S-T-A-K-E."

• 
  Andrew J (blue tick) (@JAndyjames) reported 36 minutes ago

  @lastchalice As per PlayStations current terms of service, you currently dont own your copy of gta 6, your just buying w license to play it. As per Ubisoft with Scott pilgrim vs the world, it can be revoked at any time for any reason. At least a disc copy you own it I. Perpetuity

• 
  Arman Nouri (@armanguy) reported 41 minutes ago

  @LudwigAhgren Every large live service company thinks like this btw not just riot. Blizzard,EA,Ubisoft,Tencent,Nexon If it’s not making billions in micro transactions, the team either gets laid off or moved to other investment opportunities.

• 
  Terry (@terrybearlawyer) reported 43 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Gladmius (@DaBabySnatcher) reported 47 minutes ago

  @Ubisoft why ******** do you need to put captcha in account recovery? This **** is ******* broken.

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 50 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server

• 
  this ***** is ****** up (@axxentcore) reported 52 minutes ago

  I think my biggest issue with gta6 through the leaks are the Ubisoft *** sound ques. I feel like gta has always had like really diegetic sounds or something that played into an overall aesthetic but there’s like phone notification sounds for ui popups and pickups

• 
  Jacob Marsh (@JohnMar39804972) reported 57 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Kingdom Reigns 🏈 (@expert_imagez) reported 59 minutes ago

  @Ubisoft Server are ****, fix it @Ubisoft

• 
  Ineri 🇦🇹 (@ineri_x) reported 1 hour ago

  @SinfyVibes @FPSBoomerYT @WARDOGS They failed because Ubisoft sabotaged their own studio. The issue was never the game, the issue was the publisher.

• 
  Bimbim (@Ebemmmmmm) reported 1 hour ago

  @UbisoftSupport I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.

• 
  Lugames47 (@LuanRodrigueslg) reported 1 hour ago

  @Ubisoft My copy of Ghost Recon Wildlands is showing an error after the latest update: dialogue repeats endlessly, regardless of the language. I’ve already uninstalled the game and cleared the cache, but the problem persists. @UbisoftBrasil @Ubisoft

• 
  Tom Mohrmann (@Gamer311363) reported 1 hour ago

  @xD4rkSoundx @KARNAGEclan XDefiant was unpolished and had netcode und Problems and was cut cause Ubisoft didnt have any money.

• 
  SpeedKomodo (@SpeedKomodo) reported 1 hour ago

  @Ubisoft Has the Intel e core issue been patched yet?