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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (72%)
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Online Play (15%)
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Glitches (7%)
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Game Crash (5%)
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Matchmaking (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Manthelan |
Sign in | |
 Taubaté |
Online Play | |
 Karlsruhe |
Sign in | |
| Berlin |
Sign in | |
| Franco da Rocha |
Sign in | |
| Lages |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Sessums
(@MSUZeppfan) reported
@UbisoftSupport The problem is my subscription has now expired, and I'm not buying another. I just want the discount to which I was entitled for my purchase of Ubisoft+, and support keeps giving me the run-around. Waiting on developers won't help me, and I have already waited 6 weeks on support.
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Jonathan.G
(@Jonathan2134) reported
Ubisoft just like other video game Companies, Disney, etc have this attitude problem. You want people to don't piracy stuff but at same time. Making sure people don't own their stuff that have pay for or given money to.
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ROKITA
(@RebornRokita) reported
@UbisoftSupport Dear Ubisoft To just remind you, including me, and some users are facing the issue that screenshot hotkey (F12) on PC does not work since the latest Ubisoft Connect Update. I firmly believe that you need to check on it.
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Deepsix0069
(@deepsix0069) reported
@Ubisoft The Shepard rank doesn't work on xbox or ps5 for me at all and hasn't since the dlc. Wish you all would fix it
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Brexxxin
(@Brexxxin1) reported
@MacieJay Yeah only problem with that for ubisoft is way less people would buy the skins.
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Legends of The Assassin's Creed
(@Lucius_Creed) reported
@MarcosJoseLpz @Warrior9983 Most of us in the West are largely unaware of the issues Japan faces, I certainly think Ubisoft made a mistake. If both characters can pray at Shinto shrines, then it is antithetical for them to destroy one. I'm glad they patched the game and removed this rather stupid mistake.
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NICHI
(@NICHI50470371) reported
@GPravus53069 @Ubisoft it's the only successful ubi live service game since siege
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timeless!
(@timeless_bh) reported
reminiscing on the days before the ubisoft acquirement of BMG when they could hotfix actual problems like unranked 1v1 map pools
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Hannah Thorsen
(@hanthor14) reported
Sharing issues as vulnerable as this I wish would’ve happened sooner, I think it would’ve made a huge different in how people responded to the game I think it would’ve gone viral and gained a lot of attention Things like “omg wait Ubisoft isn’t helping fund their game?” “I feel bad for the devs” etc would be thought about instead of there being hatred spewn because of lack of information People would actually try to help cuz they can see you aren’t sugarcoating anything and are being genuine about the state of the game at all times Explaining the pain and issues you go through usually causes a ripple effect of support and help because it’s simply a vulnerable and honest thing to do Hopefully people start to be vulnerable more in the gaming space It sure as hell needs it
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Dan Drummond
(@dan_drummond20) reported
@UbisoftSupport my Ubisoft+ subscription keeps unlinking from my Xbox even though when I go onto the Ubisoft website it stills say my Xbox is still linked how do I fix this?
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Y̴̴o̴̴u̴̴W̴̴o̴̴n̴̴t̴
(@YouWontTv) reported
@BrunoABC1234 @ShitpostRock Released with issues and is now a phenomenal game. Ubisoft releases trash after trash after trash
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Mark Mann
(@MarkMann777) reported
I still think it's bullshit what happened to your team and the game. I hope in the coming years that Ubisoft will get its bearings together and make smaller but better games. I also hope you eventually come back to the industry in one way or another. I'm a little disappointed that you guys never released the source files so the community can at least salvage whatever content is there, but I understand that live service games don't work that way. Best of luck to you going forward.
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James Turner
(@James_Turner122) reported
@RenzaoR6 @Ubisoft I made several appeals to support system over and over but no help was rendered until I was referred to @DevFix_support here on X, he helped me fix my account he can help you too
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Viv
(@ViviantSG) reported
@UbisoftSupport @UbisoftSupport I’ve provided my Steam ID, my Ubisoft logs straight from my PC, previous usernames, emails and even order ID’s that I only have access to from the account. Yet you need me to login to verify access. That’s my problem that I’m having! I’ve been hacked!
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Sabamika
(@Sabamika1) reported
@MostBoringJeni Complaining about the footage being from a tech demo. Which is what Ubisoft did with the first Watch_Dog's. Then released a graphically subpar/buggy mess of a game, which they did fix BTW. But not before angering the people who wanted to play it. Also Cyberpunk launched broken.
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Lost
(@UrFriendPortiup) reported
@UbisoftSupport Ghost recon Wildlands issue , so basically i just started the game today to play a bit and when i try to open crates it says "ubisoft services are not avaiable at this. Please try again later" please fix
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Dark Arts FC 🇩🇰
(@afcidolo) reported
@WitzendOfficial @pator_x @00selm Live service shooters, sports games, Ubisoft open world games, interactive films/“cinematic” action games with terrible gameplay/terribly designed puzzles/forced walk and talk sections and mediocre movie scripts by Hollywood rejects.
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мιgᴍɪɢ
(@amigsr0611) reported
@Ubisoft So, got any plans to fix the servers on the game that you bought called GROWTOPIA?
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slip
(@droxyyn) reported
@Radzuii @PixelsofMark i don’t think you even read the tweet, they were rushed to release and didn’t have devs experienced for the issues at hand. the team was listening but there was literally nothing they could do because of how ubisoft set them up
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timeless!
(@timeless_bh) reported
reminiscing on the days before the ubisoft acquirement of BMG when they could hotfix actual problems like unranked 1v1 map pools
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nn nnn
(@nnnnn783342) reported
@Ubisoft Please do something that deserve people's time and attention, no one want to see another ubisoft ****** game any more. UBISOFT PLS FIX YOURSELF.
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Tommi K
(@tommikopra) reported
@Rainbow6Game Hoping one day Ubisoft can fix the ranked balancing. This season has been the worst. Seeing 0-4s and last 50 match 34% win rate after playing close to 300 matches is just unreal.
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Dave Riggs
(@1badback) reported
@AgentPainenn @TheDivisionGame Didn’t get mine either. Have tried contact Ubisoft support, but can’t even get that to work to put in a ticket. Tells me there was an issue trying to send it.
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Yahav
(@Yahav_web3) reported
Now you might say, why not just get more players and fix the leak? Great question. Ubisoft answered it directly. The game was “too far away from reaching the results required to enable further significant investment."
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Lost
(@UrFriendPortiup) reported
@UbisoftSupport Ghost recon Wildlands issue , so basically i just started the game today to play a bit and when i try to open crates it says "ubisoft services are not avaiable at this. Please try again later" please fix
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Verve
(@verve570) reported
@UbisoftSupport Someone in my Rainbow Six Siege game just threatened to pull my account as they happen to know a corrupted ubisoft employee that pulls R6 accounts, I tried submitting a case but get errors everytime. I have Match ID and screenshots of the threats they made. HELP
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𝓗𝓮𝓪𝓿𝓮𝓷 天
(@HeavenR6s) reported
Why can’t i change my uplay on challenger mode ? It says « service unavailable » every time i try to put my uplay and i can’t access to the website
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Hanakooh ⭕️
(@Hana_kooh) reported
@TM_L3thal This is why XDefiant should never die. Ppl who cant handle COD can still have an alternative. But no, Ubisoft killed it, and now COD refuses to fix cheaters, and COD remains a **** game.
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ConfusedCoast / CoastChan VTUBER
(@ConfusedCoast26) reported
@PixelsofMark even with the issues you guys still ended up making a better game than call of duty has made over the last few years. I hope Ubisoft regrets the decision to set up XDefiant to fail just so they could make another BR to shut down
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Zetsuy
(@ZetsuyFR) reported
@ACN_Daily @acinterface I have no problem with AC, but it's true that Ubisoft could change its approach a bit. A new Rayman, a new license, or something else wouldn't hurt. But in any case, they need to remake games and work with passion.