Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	5 days ago
Villefranche-sur-Saône	Sign in	5 days ago
Ciudad Jardín	Glitches	5 days ago
Montréal	Sign in	6 days ago
Haguenau	Sign in	6 days ago
Val-d'Or	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LeeHubbz (@LeeHubbz) reported 40 seconds ago

  @GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.

• 
  Certified Mariners Fan (@colin_bader) reported 2 minutes ago

  @SIra_92 Classic Ubisoft overcorrection to a non-existent problem because people thought the first game was “too serious and broody”, but at least this one had a coherent message and themes unlike the disaster Legion was

• 
  Dadgamer020 (@dadgamer020) reported 7 minutes ago

  @Favwontmiss HOT TAKE: When buy I a game on PC I should be able to boot it up with 1 double click of the desktop icon (app). I should NOT have to also login to the publisher's app, EA, Ubisoft, Paradox....

• 
  A Magical Cupcake (@AMagicalCupcake) reported 7 minutes ago

  @Deadmannumber2 @YorchTorchGames You show examples for the developers side, however the customer is why Steam has prevailed as the primary method for game purchases on PC. Origin, Uplay, Battlenet, Stardock, Games For Windows Live, and more have all failed to actually have a user centric model where features that the users want never arrive... just ****** services or even worse god damn paywalls (looking at you GFWL). Even with giving high profile games away for free has not gotten Epic the share of the PC market they wanted because thats the only reason many people have an account on their service, it lacks/lacked for a long time the basic features most PC players hat become accustomed to. Now, you want to talk about monopolies of digital distribution of games... go to sony, mircrosoft and nintendo as there is no other place to buy games digitally on those platforms. PC has Steam, Epic, EAPlay, Ubisoft Connect, GOG, Battlenet, and a few others. The only reason why Epic has the market share they do is because they gave more favorable terms for devs, working at a loss that they could eat since they have Tencent money behind them. Epic could have taken the funds that they use for ****** practices and added features to their service to be comparable or even come close they mightve succeeded... but the fact that they came out just trying to leverage their engine license costs to entice devs shows they were never long for the market and didnt understand it.

• 
  Richard Loveridge (@selnor1983) reported 8 minutes ago

  @Colteastwood Think the issue is the hype around Marvel Insomniac games isnt there anymore. I have the same feeling about Wolverine as I do about a new Ubisoft game. Just have veryittle interest in Spiderman 3 with a Wolverine skin. Insomniac should forgrt Marvel and make something OG.

• 
  The Raven (@RavenMentore) reported 10 minutes ago

  @Sainte_XIII I actually think there's a lot here I agree with, particularly the point that some of the problems people associate with modern AC didn't suddenly appear with Origins. The older games absolutely had contradictions between the **fantasy of being an Assassin** and what the gameplay allowed. Ezio could dress incredibly conspicuously, walk around covered in weapons and eventually slaughter groups of guards with very little difficulty. Brotherhood's counter-kill chains especially pushed combat toward a power fantasy rather than making open combat something an Assassin genuinely wanted to avoid. Where I'd differ slightly is that I don't think Assassin's Creed necessarily needs to become a conventional hardcore stealth game like Styx. AC1's original idea of stealth was actually quite distinctive because it wasn't primarily about hiding in darkness — it was about **hiding in plain sight**. Social blending, scholars, crowds, benches, rooftops, manipulating suspicion, gathering information and choosing the right moment to strike were what separated AC from other stealth games. I'd rather Ubisoft take that philosophy much further. And that's partly why I don't want a simple return to the “golden age” either. Those games had flaws worth fixing. Imagine an AC where clothing affects detection, conspicuous weapons attract attention, social stealth is systemic rather than contextual, guards remember suspicious behaviour, combat against large groups is genuinely dangerous, and escaping after an assassination matters as much as reaching the target. Then following the Creed wouldn't merely be something characters discuss in cutscenes — **the mechanics would encourage you to behave like an Assassin.** So I think you're right that the seeds were there early. Where I'm more optimistic is that I don't see those flaws as proof the original concept failed. I see them as ideas Assassin's Creed **never fully developed to their potential.**

• 
  Splooto's mangled corpse (@XxGG_sexualxX) reported 16 minutes ago

  Rockstar is not immune to ****** smarmy business practices, I've never denied that. But they are not the first, that is what I have an issue with regarding the current discourse. UBISOFT was first and GAMEFREAK/NINTENDO normalized R* is just player 3 in the anti consumer game.

• 
  Nope (@JanVac91) reported 17 minutes ago

  @GTAVInewz It's not an issue. Ubisoft created so many massive empty open world that shows how dimension doesn't matter if the world is empty. Also do you want to spend 10 minutes in PLANE to reach the opposite edge of the map?

• 
  Nathan (@MacqueenNathan) reported 18 minutes ago

  @UbisoftSupport I bought Watch_Dogs on steam last night and I’m getting error: online session unavailable the Ubisoft service is not available. Please try again later. Are you guys able to assist me with this? I bought the game on Steam last night and I got the complete edition.

• 
  NCGhostOfLOWERD (@of_nc72696) reported 23 minutes ago

  @IdleSloth84_ So when they just put PC are they including Battlenet(I know same company), Steam, Epic, EA, Ubisoft, and GOG Galaxy? Cloud kinda screams GeForce Now, Luna, and Netflix. I'm just sayin...if it ain't broke don't fix it. In a way though that's assuming the consumer has a device and thinks THIS IS AN XBOX...

• 
  OCD Gamer (@OCDGamerNZ) reported 24 minutes ago

  Hey @Ubisoft. See.. you have this game called Wildlands... I went to play it with friends today and the update broke co op entirely... It really put a damper on my stream 👍 Can you fix it. A friend paid full price just to join and now you've kind of put out that spark and it's a shame. Thanks #starshiptroopers Extermination for being an indie game that actually works online. Fix #wildlands #ghostrecon

• 
  JorRaptor (@Jorraptor) reported 24 minutes ago

  @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

• 
  Jonathan.G (@Jonathan2134) reported 28 minutes ago

  I know why people make fuss about game licensing and ownership. This sounds like a broken record Ubisoft release the Crew and The Crew costed money than Ubisoft Removed the Crew from digital stores including your account. Ubisoft say well you never owned the Crew.

• 
  Mars (@Marsormr_) reported 28 minutes ago

  @itsbesttohopoff EA Nintendo Ubisoft Sony Microsoft Rockstar is only the latest shitheel. I could go on and on. Quit being a disingenuous ****** by pretending not to understand the issue.

• 
  iampowlly (@iampowlly) reported 28 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  DinoBlaze (@DinoBlaze502) reported 31 minutes ago

  @TheRealZephryss That's sort of the major issue with ac at the moment, it has for the most part two fanbases crushed together, so releasing any game is a risk and will recive backlash. Which is why I have always said Ubisoft should reboot ac, through an ac1 remake that restarts desmond's story

• 
  Chong Wingkong (@ChongWingk71066) reported 31 minutes ago

  @Lionel706666029 @KindredBlade Calling Western AAA studios "communist" is economically illiterate. EA, Ubisoft, and Activision don't answer to public collectives; they answer to Wall Street institutional investors, EBITDA targets, and quarterly shareholder calls. Corporate PR trend-chasing isn't "communism"—it’s risk-averse late-stage capitalism designed to protect market cap. ​Beyond the category error, lumping an entire hemisphere together is pure fallacy. Treating mega-corps the same as studios like Larian, CDPR, Warhorse, or thousands of standalone indies ignores the teams actually delivering deep mechanics, zero DRM, and consumer-first releases. ​Regional tribalism ruins consumer standards. A game isn't good because of where it was coded, and giving any developer a blank check just because they aren't "Western AAA" is how you end up accepting predatory monetization, broken optimization, and live-service bloat under a different flag. ​Judge the software on frametimes, physics, mechanical depth, and fair pricing—not culture-war buzzwords.

• 
  Rawa (@rawafps) reported 32 minutes ago

  @Nindsza @Ubisoft @Ambi_R6 fix what u broke lil bro

• 
  Anthony Soprano (@TonySopranoLCN) reported 33 minutes ago

  @philthatremains I do not miss games without patches. Being able to fix broken **** on the fly is great...I like content patches and **** too...and DLC expansions. Yeah, some of it is whack (anything Ubisoft) but mostly the problem is greed...

• 
  BluePhoenix (@benoski73) reported 37 minutes ago

  @NotOrionLMAO Totally agreed. 2000's era Ubisoft would've been okay for me. Not the company that puts live service slop out today.

• 
  MisterAlpha444 (@MisterAlpha444) reported 40 minutes ago

  The biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 42 minutes ago

  @Ubisoft @UbisoftSupport Your games are too full of cheaters you do nothing about to even be playable online. People use cronus and lag switch all the time. You don't even moderate your ****. How are you even still selling games?

• 
  Mostly Positive Reviews (@mpr_reviews) reported 51 minutes ago

  @HaanSoloD1 @AthienoR6 This has nothing to do with degradation issues. It started happening to all Ubisoft games after a windows update / microcode update. Avatar wouldnt even open, sane with SW Outlaws. Those got fixed, but the older games take forever to load in. Disabling e-cores and HT also fixes it. It's a Ubisoft launcher bug, not an Intel issue.

• 
  Gando 🐂🀄️ (@Gandometa_x) reported 52 minutes ago

  @ElienMosk I got a little experience in video game industry so I'm surprised how fast you are to create different things and video like that, but that was already happening to me when I was looking at artist in Ubisoft Open Space so I guess that's just a skill issue from me or a lack of learning x)

• 
  Xofur (@Xofurorcharlton) reported 55 minutes ago

  @Ubisoft Fix siege bro that’s YOUR only good game

• 
  Ashley Kershaw (@Kershaw2492) reported 57 minutes ago

  @UbisoftSupport I am locked out of my Ubisoft account and cannot log because I no longer have access to my Two-Factor Authentication (2FA) authenticator app, nor do I have my backup recovery codes. I have tried to submit 2 tickets but can't login. #26571557 #26561382

• 
  Jacob Marsh (@JohnMar39804972) reported 57 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  CLAD (@CLADverse34) reported 58 minutes ago

  @MetroSubset10 @SmashJT @ChibiReviews Sony and Ubisoft are fair examples to bring up, but you're still jumping from “he worked there” to “he was responsible for those companies ending up in shambles.” His documented role at those companies was communications and PR, not creative direction or game development. And if you actually want to discuss why Ubisoft has struggled, the answer is hardly “DE&I” or “wokeness.” Ubisoft has made plenty of questionable decisions regarding game design, monetization, live-service strategies and its overall product direction. The same applies to Sony: whatever problems PlayStation is facing are the result of years of corporate and strategic decisions, including decisions that have increasingly alienated parts of its own player base. You can't just point at a guy's résumé and retroactively assign him responsibility for everything that went wrong at companies he worked for. That's correlation, not causation.

• 
  🐱🔞 Zodin Virzin (@VirzinZodin) reported 58 minutes ago

  I don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.

• 
  DerUntergangGang (@UntergangGang) reported 59 minutes ago

  @Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.