Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	2 days ago
Mexico City	Sign in	2 days ago
Cehegín	Online Play	6 days ago
Weimar	Sign in	7 days ago
Pessac	Online Play	7 days ago
Escalquens	Glitches	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MikeyDfromTN (@MichaelCuzzort) reported 11 minutes ago

  @TheRealZephryss I’m on PC AND it crashes every 10 mins religiously. Spent hours tracking down files, turning off all options that cause it to crash and it still crashes. Same reason I stopped playing Ubisoft games. They’re servers are ****

• 
  MikeyDfromTN (@MichaelCuzzort) reported 12 minutes ago

  @Ubisoft why is your PC launcher still garbage? I canceled my membership because of crashing issues and compatibility issues. I came back for Black flag. And literally every 5-6 mins the game CRASHES! You all have to much money to be this ******

• 
  Igor (@Silva_costa_07) reported 12 minutes ago

  @NikTek When Ubisoft included a lot of NPCs and the game launched broken with FPS drops, you guys bashed the company—so they never did it again.

• 
  Karai (辛い) 🌶🐹🌶 (@Karai_Dan) reported 12 minutes ago

  @carygolomb The Ubisoft launcher is genuinely broken for some games and has been for years. Try Trials Rising if you have it. Won’t launch anymore. Hundreds of posts on Steam about this, they suggest the same bullshit every time with no fix in sight.

• 
  bkairl18 (@kairl_brandon) reported 15 minutes ago

  @Ubisoft @UbisoftSupport plz fix Ur damn game and anti-cheat like ****. The amount of cheaters is ruining the game and not making it enjoyable anymore, the whole ranked system is ****** and messed up. DO SOMETHING ABOUT IT

• 
  Gacha Slave #44744483 (@Gearfist0) reported 16 minutes ago

  @fxmnryn Their response is, "I'm trying to fix the lack of your money in my wallet." This is the type of bs that gets Ubisoft and EA voted as worst company of the year in video games.

• 
  Goombaa (@GoombaaR6) reported 17 minutes ago

  @Ubisoft I swear to **** if you dont fix ur ******* **** game, I got a cheater in my team and they throw then I get into the lobby against him and Im getting ******* railed. No wonder you stupid ***** are losing money you ******* spastics.

• 
  Earnest L Edwards (@EEdwards34) reported 23 minutes ago

  @iTzSponge04 @lonewolfgamer30 Gamers paid for the game. Not for a temporary game no matter the servers got shut down. Ubisoft shutting the servers down was no different. If its no longer on the disk and we can't play it, it's deleted. There were no refunds given.

• 
  FinalBoss.io (@FinalBoss_io) reported 24 minutes ago

  They removed Edward’s hood toggle during leap-of-faith animations. Not a feature people invented in their heads. Not a balance issue. Just one of the little bits of character players liked being trimmed out in a patch Ubisoft didn’t even bother to call out. That’s the part remakes keep missing. Fans don’t only want the game back. They want the version that felt like somebody still cared about the details. Strip those out and you’re not preserving Black Flag. You’re sanding off the reason people kept it around.

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 27 minutes ago

  @Ubisoft @UbisoftSupport @GhostRecon are there any plans to fix the infinite loading screen for Wildlands on PC? This is a major problem folks are having with newer PC’s. We can’t launch the game. Tons of comments on Steam, Reddit, forums, YouTube about this issue. Yall went dark

• 
  WizDev (@WizardlyDev) reported 34 minutes ago

  @SlayzieVII Mostly due to Ubisoft crunch time leading to that specific issue. The pacing has more of a finished and cohesive start middle and end. Origins lingers so much and you have to find an alternative motivation to force yourself to engage.

• 
  Pouët (@Pouet2) reported 35 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam, problem solved!

• 
  Moonlight Dragoon (@Z_Silvestri) reported 37 minutes ago

  The problem is that they tried to do this with immortals and no one played it. I've been saying it for years but these teams don't want to make AC and far cry anymore and ubisoft is the one that keeps making them put the branding on it cause it's the only way it'll sell

• 
  Life is a simulation (@CPR5883) reported 38 minutes ago

  @Rainbow6Game Fix the map rotation, its the worst. 80% of the time Kafe, Consulate, Lair are up for vote. Maps suck, servers suck, 95% of players are toxic but Heaven forbid you call them a word. **** you Ubisoft, you have become EA.

• 
  Jintenzo (@TenzoWasKilled) reported 40 minutes ago

  @AshenOne_VI I played some ubisoft games on playstation that were owned by someone else on the console, I have the games on PC now. Free game glitch or something.

• 
  publius (@realGorillaTape) reported 40 minutes ago

  @Sneklul Nothing else matters until they ban the cheaters. Refusing to focus solely on this point allows Ubisoft to continue ignoring the problem.

• 
  . (@Silva_costa_07) reported 41 minutes ago

  @TheKingsMan95 @TheHiddenOneAC As for Ubisoft, if they need development time—well, they had four years to make *Assassin's Creed Shadows*, and the game didn't launch broken; they also had plenty of time for the remake, and it was a success.

• 
  Kołdrian (@ten_na_chmurce) reported 42 minutes ago

  Assassin’s Creed Black Flag Resynced Review: Ubisoft Did Not Ruin It After 26.5 hours with Assassin’s Creed Black Flag Resynced, I have completed 54% of the main story. I am currently heading into the mission “No Time for Tenderness,” but I have already seen enough of the world, combat, progression and naval systems to form a clear opinion. My rating changed several times along the way. After the first few hours, I gave it a cautious 7/10. Later, repeated combat frustrations and technical problems pushed it down to 6/10. Now I am moving it back to 7/10. The flaws have not disappeared. I have simply realised that, despite them, I am still having a very good time. Resynced cannot really be judged as a completely separate game. It is a remake of an older title, keeping the foundations of Black Flag while rebuilding its presentation and modifying several systems. Some of those changes improve the experience. Others feel unnecessary or actively worse than what they replaced. Most importantly, however, Ubisoft did not ruin Black Flag. And considering how worried I was before release, that is already a major success. A world that constantly pulls me away from the story I have spent 26.5 hours playing, yet I am only slightly beyond the halfway point of the main campaign. That is not because the game moves especially slowly. It is because I constantly abandon my intended destination. I see an unmarked island, a suspicious ruin, a burning ship, a treasure map or another small activity on the horizon, and suddenly the main mission no longer matters. I just want to see what is there. This remains Black Flag’s greatest strength. Exploration is not only about collecting icons. Some islands contain tiny environmental stories that exist almost entirely outside the main narrative. I found an abandoned smuggler settlement where the inhabitants appeared to have died from a disease carried by rats. On another beach, Spanish and British soldiers lay dead after a battle while pirates casually walked between their bodies, collecting whatever had been left behind. Elsewhere, I encountered a preacher praying in front of crude figures, an imprisoned dog and forgotten temples hidden on islands that were not clearly marked as important locations. These discoveries rarely lead to major quests or spectacular rewards. They do something more valuable: they make me curious. The world feels worth exploring even when the game is not promising a legendary weapon at the end. A visual remake that understands why this world mattered The new presentation is one of the main reasons I keep sailing without a destination. Black Flag Resynced looks fantastic. The tropical islands, dense vegetation, beaches, water, ruins and distant cities often look beautiful enough to make me stop simply to admire the view. Havana is colourful and lively, while sailing toward a new island during sunset can turn an ordinary journey into one of the most memorable parts of the session. This world was already designed around the pleasure of travelling through it. The remake finally gives those locations a visual standard worthy of that idea. The sea is not merely empty space between objectives. It is part of the atmosphere. The crew sings classic sea shanties while the Jackdaw cuts through the waves, weather changes around me, and the horizon constantly suggests another place to investigate. Even when I am not fighting, completing missions or collecting resources, sailing itself remains enjoyable. For me, that visual and atmospheric transformation is the strongest justification for this remake. Combat is still the biggest problem My opinion of the new sword combat became increasingly negative during the first twelve hours, and it has not improved much since then. The original combat was far from perfect. It was built around counters, executions and flowing between enemies in a rhythm that sometimes felt closer to the Batman: Arkham games than to a demanding action RPG. It could be too easy, but it was satisfying. Resynced attempts to modernise it with guards, dodges, heavier attacks and systems based around breaking an enemy’s defence. In theory, that should make fights more involved. In practice, I often find them less responsive and less enjoyable. There are moments when it feels as if the game has already decided an enemy attack will connect. I can move away or attempt a dodge, but the hit still lands. Edward can also jump onto tables, crates or elevated objects in the middle of combat and then refuse to move where I want him to go. At that point, I am not fighting the enemy. I am fighting the controls. Templar targets can sometimes be confronted through something resembling a boss fight, with the target repeatedly escaping during the encounter. I strongly prefer ignoring that approach whenever possible and assassinating them properly from the shadows. The new combat is not unplayable, and it is not difficult enough to destroy the experience. It is simply the one system that regularly makes me wish Ubisoft had stayed closer to the original. Naval combat still delivers Fortunately, fighting at sea remains far more satisfying. Naval battles can be genuinely demanding when the Jackdaw is not fully upgraded or when I avoid using the most powerful officers. Positioning the ship, choosing the right ammunition and surviving against several vessels still creates exciting encounters. Officers can provide enormous bonuses, perhaps even too enormous. One officer gives such a powerful benefit for a perfectly timed dodge that the Jackdaw can avoid almost all damage. It is an overpowered ability that can significantly reduce the difficulty of naval encounters. Even with that imbalance, I am still having a great time at sea. I enjoy the battles, boarding enemy vessels and upgrading the Jackdaw, although outside combat I often prefer simply travelling, listening to the crew and searching for another island. Apart from one convoy that began teleporting while I was chasing it, I have not experienced major problems with the naval systems. Less compulsory grinding, more optional grinding One of the better changes is the reduced amount of repetitive collecting required during a normal playthrough. Havana contained noticeably fewer chests than I remembered from the original. Progression and equipment upgrades also feel faster and more accessible. The game still encourages exploration, but it does not force me to clear dozens of nearly identical markers just to maintain a reasonable pace of development. I think this is the correct balance. Players who only want to complete the campaign and explore naturally can avoid a significant part of the old grind. Players who want 100%, every achievement or the platinum trophy still have a large checklist waiting for them. That is where heavy grinding belongs. The more controversial addition is a free battle pass shared across different Assassin’s Creed games. Standard activities award extra points, those points increase its level, and new levels provide outfits, currencies and other rewards connected not only to Black Flag, but also to games such as Assassin’s Creed Shadows. It does not require payment, and some players will probably enjoy having another progression track to complete. I do not. To me, it feels like an easy substitute for meaningful content. Instead of connecting a reward to a side story, character, secret or unusual discovery, the game fills another bar and tells me to keep collecting points. I would rather find a strange preacher on an unknown island, speak to him and receive a clue leading to a unique reward. That would make the item feel connected to the world. A battle pass makes it feel connected to a menu. The story no longer hits me in the same way The main story is currently one of the less interesting parts of my return, although that is partly caused by my own relationship with the original. I rarely enjoy repeating the same story, especially when I still remember its major direction. When I first played Black Flag as a teenager, the fantasy of pirate freedom worked much better on me. Sailing wherever you wanted, rejecting authority and building a life outside the rules felt exciting. Looking at Edward now, the story feels more juvenile than I remembered. He talks about freedom, but much of his motivation is simply wealth. He wants to create a better life for himself and his wife, yet despite promising to return after two years, he continues chasing money and adventure. That does not make him a bad protagonist. His selfishness and distance from the Assassin and Templar conflict are among the more interesting parts of the character. For a significant portion of the story, Edward does not care about either organisation. He is not driven by ideology or destiny. He sees opportunities and uses them to pursue his own goal. Playing as someone who becomes involved in this conflict almost accidentally was refreshing then, and it still separates him from many other protagonists in the series. The appearance of famous and partly mythologised pirates such as Blackbeard also gives the adventure much of its personality. The Animus replacement works, but I still miss Abstergo Resynced removes the old structure in which I could leave the Animus and walk around the Abstergo offices. I understand why many players never cared about those sequences, but I liked them. Walking through the company headquarters, reading additional information and temporarily stepping away from Edward’s life gave the original another layer of Assassin’s Creed atmosphere. The replacement involving Ego and the Raven is more interesting than I expected. I still do not completely understand what the Raven represents, and I do not want to guess whether it is connected to Desmond, another Assassin or something else. What matters is that the sequence briefly stopped me and made me pay attention to the narrative again. It works surprisingly well as its own idea. Even so, I still miss being able to physically leave the Animus and explore Abstergo. The old sections made the historical simulation feel like part of a larger world, rather than only an interface between missions and rewards. Bugs are common, but rarely disastrous I played the PC version on an Intel Core i5-13500, an NVIDIA GeForce RTX 4070 Ti, 32 GB of RAM and an SSD. Some kind of bug appears during almost every session. An enemy survived an assassination, stood up and continued as if nothing had happened. A convoy teleported while I was chasing it. Sometimes Edward performs the chest-opening animation but the chest remains closed, forcing me to repeat the interaction several times. I have also experienced problems with the game launching only as a background process. I could hear the music, but there was no accessible window on the taskbar. Selecting map markers can be unnecessarily awkward, while reloading requires holding a button and then confirming the same decision again. These problems are frequent enough to mention, but usually not serious enough to remove me completely from the experience. Most are small interruptions rather than game-breaking failures. They irritate me for a moment, then I return to sailing, exploring or completing another activity. The teleporting convoy was the most damaging example because it wasted time and resources. Fortunately, problems of that scale have been rare. Ubisoft did a good job, and I am happy to admit it Before release, I was worried Ubisoft would misunderstand what made Black Flag special. After 26.5 hours, I have to take back some of my earlier scepticism. Resynced is not better than the original in every area. The sword combat is less satisfying, several modern systems feel unnecessary, and bugs appear far too regularly. But when I look at the entire experience rather than its most frustrating moments, I am having a genuinely good time. The islands are beautiful. Exploration constantly distracts me. Naval battles remain exciting. The Jackdaw is satisfying to develop. The shanties still work perfectly, and the Caribbean remains one of the best worlds Ubisoft has created for this series. This remake does not replace every memory I have of the original. It gives me a very good reason to create new ones. I expected Ubisoft to complicate Black Flag, overload it with modern systems or simply fail to understand why people loved it. Instead, the studio delivered a good remake with several excellent improvements and a few questionable decisions. I can recommend it both to returning fans and to people experiencing Edward Kenway’s journey for the first time. It is not perfect. It is still Black Flag. And sometimes that is more than enough. Rating after 26.5 hours and 54% of the main story: 7/10.

• 
  Alex (@Animator_Alex) reported 43 minutes ago

  My huge glaring main issue is the writing of any new content. Ubisoft Singapore needs new writers, or they never need to write a piece of dialogue again. They come dangerously close to full and total character assassination of Edward in any of the new content.

• 
  iampowlly (@iampowlly) reported 46 minutes ago

  Ubisoft fix your broken game that just came out and shut ******** up!

• 
  Emma the Emerald (@Emma_Swirl) reported 47 minutes ago

  @TenToesTerrence @dagger323 @XboxArchives Nah I agree with every word they said, R6 died when Patriots was cancelled and Ubisoft now parades it's corpse as live service mightmares

• 
  Abhiraj Singh (@Abhiraj_Singh17) reported 50 minutes ago

  @KindredBlade @TheAnnaji I think the first time they just worded it wrong. If they would've said it was a remaster then there would not be any problem. But the fact that they called it a remake and people already have a great precedent set by Resident Evil remakes just worked against Ubi in every way. I really want some insiders to tell about the quality of the recently cancelled version of the game. Was it bad enough to just outright cancel it? We still don't know what was the quality of the remake was. Also considering the recent changes at Ubisoft, I think they are more careful with the quality of their games now than they were before, and also they could be prioritising popular and profitable IPs. Which sadly, to Ubi PoP is not as profitable as their other IPs and they have very good examples with The Lost Crown and Rogue PoP not selling as well as they hoped.

• 
  Caboose27x (@CABOOSE27xx) reported 51 minutes ago

  The founder of Ubisoft was killed in a plane crash wtf

• 
  ARMageddon: Odyssey of Truth (@diss_Trot1) reported 52 minutes ago

  @Rainbow6Game @Ubisoft please fix the console glitch where it locks us into pc lobbies. These pc people are too cracked at the game and they play at higher fps its not fair.

• 
  OddlyDeath (@OddlyyDeath) reported 53 minutes ago

  @Rainbow6Game @Makeship Meanwhile my basic *** curse words get me labeled disruptive and slapped with bullshit Go **** yourselves, Ubisoft. Your moderation is a pathetic ******* joke. Maybe that hacker shouldn't **** off maybe you sorry *** clowns should **** off instead. Fix your dogshit system

• 
  Rei Tsukino ☕️Coffee Cat☕️ (@ReiTVT) reported 56 minutes ago

  @Dexerto Of course he's going to say that. Never mind it was Ubisoft who put the DRM and physical media issue on the map for normies with The Crew's shut down.

• 
  Kiyy 🌞 (@KiyyDumb) reported 56 minutes ago

  @Goose9273 I feel like XDefiant would still be around today if Ubisoft were a lot quicker at fixing the netcode and progression issues. Plus that huge delay they did kinda killed a lot of the hype for the game

• 
  @the real radiation (@RealRadiation) reported 57 minutes ago

  @assassinscreed @Ubisoft there’s a current issue with Ps5 for assassins creed black flag resynced where the trophy the memory of my memory won’t unlock, I’ve restarted my game over 10 times reloaded a save to get all the portraits again and hung them up and the trophy still

• 
  🫣😤🥹 (@Robbib3ar) reported 57 minutes ago

  @capcanelita @Wooshkrach @desm0ndbane Pretty sure it has more to do with increased focus and moneys spent on repetitive live service cycles through ultimate card purchases, VC, and how that effected the add-on market and their prices across the board. Ubisoft almost directly stole the VC model from 2k lol.

• 
  Division Legend (@division_legend) reported 58 minutes ago

  @TheDivMobile @Ubisoft is this a joke? They kept delaying the stream, only to drop a month-old recorded video? Nobody there seems qualified, 2-year-old issues still unfixed. Critical problems in development, management, and compliance. tbh, better to just shut the game down at this point.