1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Ubisoft Connect
Ubisoft Connect

Ubisoft Connect status: server issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

  • 70% Sign in (70%)
  • 16% Online Play (16%)
  • 10% Glitches (10%)
  • 2% Matchmaking (2%)
  • 2% Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

CityProblem TypeReport Time
Soacha Sign in 14 hours ago
Nice Sign in 1 day ago
Brasília Sign in 1 day ago
Fort Plain Online Play 4 days ago
Greater Noida Game Crash 5 days ago
Chaingy Glitches 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

  • IRLGames4
    IRL_Games (@IRLGames4) reported

    @imbratorX @Ubisoft @UbisoftCanada The dream let’s fix the driving that feels like it’s on ice 😭

  • KetherBattle3
    BlazerBlu (@KetherBattle3) reported

    who tf tryna hijack my ubisoft login?!

  • sturdyatlas
    Enes (@sturdyatlas) reported

    Almost a year later, I still can’t make any purchases and I’m getting the same error. They still haven’t fixed or solved the issue. Incredible. @Ubisoft @UbisoftSupport @UbisoftTR

  • JoshuaDody
    Dodi Heyoshua (@JoshuaDody) reported

    @TheDivisionGame typical ubisoft. you give us a reason to grind with the kitsunebi/cherry blossom event, only to nerf the rewards right after. as a returning player trying to fix my builds, this was my only way to bridge the expertise gap. thanks for making it easy for me to quit again.

  • KirAyoisRich
    KirAyo (@KirAyoisRich) reported

    @Ubisoft Please make the game on the physical disc playable offline DAY 1 or else you'll also face the wrath the Sony is facing due to digital drm issue. Plus I won't buy physical or digital either. If buying isn't owning then I won't bug your trash.

  • sarcastic_gujju
    Renish Siyodia (@sarcastic_gujju) reported

    Day 1 of asking @Ubisoft to NOT do that camera angle change during double assassination including the jump one 😭 Please 🙏🏽🥺 Ik it's a coding issue or something, idc, just fix it already 🙏🏽

  • Madrox
    old man dave (@Madrox) reported

    @SynthPotato Without MD you're just making a generic historical adventure game. The problem is that doing that is so much easier, and there's no longer a strong throughline of creative direction. Ubisoft is producing it like CoD now.

  • lyam_rober89
    Lyam Roberts (@lyam_rober89) reported

    @Ubisoft Scalping is a huge issue regarding the collectors edition of this release. Please message me as I would like to own a copy, but all ore order websites are out of stock due to bots and resale.

  • Cash_Banooca276
    Cash_Banooca (@Cash_Banooca276) reported

    @GloryJirat @RohanKarMooN EA desktop is reasonably unintrusive nowadays, Ubisoft Connect STILL pops up on the foreground, makes you sign in, checks for updates, cloud syncs seperately from steam, and THEN launches the game

  • Across3Horizons
    Across 3 Horizons (@Across3Horizons) reported

    This is how you Sign in to your Ubisoft Connect account if you used “Sign in with Apple“ or Google ID💠 As Apple users would know, if you use Sign in with Apple, you don’t actually create a password, Apple just signs in for you. Because of this, it can be difficult to sign in to the same account without using Sign in with Apple. Well thankfully, The Devision Resurgence devs are aware of this worry and have given us some instructions into resolving this🙏 On their Discord, in “FAQ“ they say “If you created a Ubisoft Connect account using the Google or Apple ID account creation flow, and are not sure of your credentials (password), go to the main Ubisoft website and follow the steps under "I have trouble logging in" to retrieve or change your password attached to the email address of your Google account, AppleID” NOTE: If you never receive the password reset email, it might be because you need to use the unique email that apple creates for apps when you use Sign in with Apple (or also if you used “hide my email”) and not your actual Apple ID email I hope this helps anyone having this issue🍻 #TDResurgence @TheDivMobile

  • Skriptile1
    Freedom Enjoyer (@Skriptile1) reported

    @UbisoftSupport @Steam Why u blaming Steam? when 99% of the issues come from your stupid UPlay launcher and denuvo. the ******* nerve to tweet this...

  • BohemianErestra
    Yenovéfa (@BohemianErestra) reported

    @Yuzuriha887 @RinoTheBouncer Nah, AC Shadows is Ubisoft's final form Of "large open world RPG, player time-waste simulator /w in-game purchases". It's a slog-fest by design & represents everything wrong /w Ubisoft games & deserves all the hate it got, even if you ignore all the controversies & other issues.

  • __Frogge__
    Frogge (@__Frogge__) reported

    @Ubisoft @UbisoftSupport @UBlSOFT My support ticket is being ignored and closed for 3 months already I beg you please god please help me. Case: "25234150" I haven't received ingame rewards - the agent keeps trying to list a bug on a bugtracker that isn't relevant to my issue.

  • akifansari2010
    akif ansari (@akifansari2010) reported

    @Raven_Crank The random freeze and stutters yea? It's because is constantly trying to connect to old UbiSoft server which does not exist anymore lol Install EaglePatch or a modified exe to fix it.

  • SigmaTheFox
    Sigma The Fox (@SigmaTheFox) reported

    @UbisoftSupport @Steam clearing steam's download cache does not fix "games not starting" issues at all, ubisoft. it only deletes what is currently being downloaded... Why would a game that relies on your useless launcher not start because of a download happening on steam, when it's ready to play?

  • Numen84
    Numen84 (@Numen84) reported

    @popuniversee It plays amazingly good in the steam deck, no ubisoft connect login required.

  • Smurfgotbeat
    Jack (@Smurfgotbeat) reported

    @GiboAgain Much better since Ubisoft took the time to fix some necessary issues.

  • Rainbow6Mobile
    Rainbow Six Mobile (@Rainbow6Mobile) reported

    @JitinJob Hello! This issue is tied to the introduction of cloud saves. From now on, with this update, your settings will be automatically restored when you reinstall the game, clear local data, or use a new phone, as long as your game account was previously linked to Ubisoft Connect. We apologize again for the issue, and thank you for your patience and understanding.

  • hnreya
    hnreya (@hnreya) reported

    @cormecou @Neo_Berserker @Midvsmi it's because they don't fix the issues new hardware brings, they can't even bother changing ac1 to route the ips to the new ubisoft ones so the game doesn't stutter and freeze trying to reach servers that doesn't exist anymore.

  • KokichiStrife
    Age 鬱 (@KokichiStrife) reported

    @TheHiddenOneAC I agree But the same problem still persists, Ubisoft is still out of touch The hidden blade is part of the series identity, why suddenly remove it in resynced ?

  • sarcastic_gujju
    Renish Siyodia (@sarcastic_gujju) reported

    Day 2 of asking @Ubisoft to NOT do that camera angle change during double assassination including the jump one 😭 Please 🙏🏽🥺 Ik it's a coding issue or something, idc, just fix it already 🙏🏽

  • Just1ceOK
    Just1ce (@Just1ceOK) reported

    @UbisoftSupport I also can’t create a support ticket because it requires me to log into my account, and I’m unable to do that. On the Ubisoft website accessed via Steam, it asks for an authentication code, and when I enter it, I get an error.

  • elmasheavier89
    Elmasheavier89 (@elmasheavier89) reported

    @The_x_Truth @ForeverPhysical @Ubisoft It’s not about having internet or not. What makes you think that any corporation can “sell” you a product and demand a third party service to make that product function, ah ??? Having internet service is not free, you know that ???

  • MySylvii
    Sylviia (@MySylvii) reported

    Anyone else think that each time we have an issue where our skins are reset to default that we should be compensated due to @Ubisoft and @Rainbow6Game's dev teams not giving a rats *** about their community? People have had it happen over 20 times to the point they'll only play 2 operators each side. It's absolutely pathetic that this has been going on for MONTHS from a AAA COMPANY. Either fix the game or start giving out compensation every time this happens, we're tired of the ignorance of developers and companies. I've played siege since 2017, and I have never seen it so bad to the point people quit because of it. People spend their time setting up their operators just right then all of a sudden you have to do it again, on ALL OF THEM. Fix the game or lose a lot of your playerbase.

  • TheGhostM3
    TheGhost (@TheGhostM3) reported

    @Zachary02480085 @ymnis_v1 Yea thats stupid too but that would be a ubisoft problem wheres the outrage tho

  • AcostaKara30
    Kara Acosta (@AcostaKara30) reported

    @Q4Q4U @UbisoftSupport Can some one help me @Ubisoft good a Glitch no credits

  • _Nathan_Jensen
    Nathan Jensen (@_Nathan_Jensen) reported

    @GPrime85 This is a huge issue where people who claim to want better media also refuse to pay for it. Disney, Ubisoft, and Random House may be ideological, but they also follow incentives.

  • Wwweffpo
    w (@Wwweffpo) reported

    @SuperSisi Someone who's hiring have the same ideology and hire him, it's the reason company like Ubisoft is crumbling hard. They pushing their ideology into the game and now their game is just bad Right now SONY too Ever since it move the headquarters to the US they're having issues too

  • xonemanlegacy
    XΘNΞ MΛN LΞGΛϾY (@xonemanlegacy) reported

    @ymnis_v1 Denuvo only sucks when it effects performance, PSN, Uplay, ect requires external logins that are not available in all regions entirely different issue.

  • ChristianByerl4
    death addict 🔞 || commissions open || (@ChristianByerl4) reported

    @bTrudeau_ It’s actually on Ubisoft. Did the original concept directors think we weren’t about to Nickpick every frame. Pixle, fiber and leaf. If it’s not perfect then no go. Cause the original one was flawless. There was never an issue even with controls in the good ones