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Viber

Viber Outage Map

The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Viber users affected:

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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Guayaquil, Guayas 3
Quezon City, Metro Manila 1
Ljubljana, Ljubljana 1
Nicosia, Nicosia 1
Southwark, England 1
Mengibar, Andalusia 1
Imsida, L-Imsida 1
Paris, Île-de-France 1
Nitra, Nitriansky 1
Thessaloníki, Central Macedonia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • shaan5806
    ahmed shaan nazeem (@shaan5806) reported

    @Viber @Microsoft i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

  • itsmeneiill
    Neil (@itsmeneiill) reported

    Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp @BarzanSadiq Hi my number was blocked pls help

  • pe47pp
    pe47pp (@pe47pp) reported

    @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

  • IndiaPerry6
    IndiaClarePerry (@IndiaPerry6) reported

    @ViberHelp created an account several months ago, couldn’t access it as couldn’t receive the activation text. tried to cancel it but I couldn’t get into the app. Now in the UK but still no text is coming through to activate. Pls stop charging me for a service I can’t use.

  • _qtpotat0
    qtpotat0 (@_qtpotat0) reported

    @Viber hi is there anyway to restore the chat history? I did not deleted the message I just uninstall viber on my phone :( hope you can help me

  • thealeki
    Alexandra S (@thealeki) reported

    @ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.

  • YevhenKilihin
    Yevhen Kilihin (@YevhenKilihin) reported

    @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

  • byineo
    . (@byineo) reported

    .@Viber @ViberHelp Are you all sleeping on the couch while your bot keeps blocking the users for no obvious reason. Fix please.

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp My number is blocked. Pls help

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber @ViberHelp Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.

  • blb28nbg
    BLB28NBG (@blb28nbg) reported

    @Viber Are you aware that most people on apple devices have a problem since a few days ago with Viber, it just freezes and stays like that, or doesn't load messages...it's getting frustrating, are you doing anything to fix it...???

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

  • chuck__md
    Charles Galang (@chuck__md) reported

    @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • __x__Kill3r__x_
    Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported

    @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

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