Viber Outage Map
The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Viber users affected:
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Imsida, L-Imsida | 1 |
| Paris, Île-de-France | 1 |
| Nitra, Nitriansky | 1 |
| Thessaloníki, Central Macedonia | 2 |
| Sonthofen, Bavaria | 1 |
| Düsseldorf, NRW | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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bri (@briellyRb) reported@ViberHelp @Viber please help escalate my Viber Support Ticket #16028544. I already had 2 people respond to this ticket, and they stopped responding to me. I plan on using this number for business, and this is heavily impacting my work. Thank you!
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rie (@rieisray) reported@Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?
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Sameer 🇲🇻 (@Chorteyyy) reported@Viber I have a problem that started occurring 2 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
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Alexandra S (@thealeki) reported@ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.
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CLAUDIA CASILLAS (@CLAUDIA33910716) reported@ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
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J.Down (@isitwortharead) reported@ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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Ενωσίτης (@vkoutsis21) reported@ViberHelp I already did but I am waiting 2 weeks now to fix it
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Primož (@primoz75) reported@Viber Hi @Viber, I’ve been unable to access my Viber account since Jan 2026 after it was taken over by a scammer. I’ve opened several support tickets but received no response. Please help. 🙏
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Photis Constantinou (@photiscon) reported@Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.
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MegaBoss (@Mega_Halifax) reported@ViberHelp Results? You guessed it! Zero! Only comes to prove that customer service does not exist at @Viber
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#47 has 9 Lives (@9LivesBishes) reported@Viber Not working too good. Just spent $5.45 for 4 hours of talk and only got 40 minutes.
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Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported@ViberHelp viber is down ?
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Brenda Martinez (@BrendaMartine_) reported@000xdi @Viber If you've been duped or your digital assets have been stolen, it's best to contact @Fortis_Chain for help. They can provide you with thorough instructions on how to recover and get your money back.
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Totally Wandering Dinosaur (@thatdynodayo) reported@Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?
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