Viber Outage Map
The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Viber users affected:
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Multimedia
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Zagreb, Grad Zagreb | 1 |
| Mandaluyong City, National Capital Region | 1 |
| Cabanatuan City, Central Luzon | 1 |
| Traunstein, Bavaria | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Louise
(@bitsywis) reported
@ViberHelp I already submitted several tickets and I get bot replies only. What kind of customer service is this?!!!!!
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Sarthak
(@_sarthakkaushik) reported
@ViberHelp @Viber I'm trying to make a call through viber out but I get the error "call failed". I contacted support and they told me my account marked as spam even though I only dialed my parent's number. Please take a look into it. I appreciate if you can unblock my account.
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Christian Rooney
(@Ochohepojames1) reported
@denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Jazz
(@jzlnlo) reported
Hi @ViberHelp @Viber unblock and activate my account. It's my first time using it yet you labeled my account as "source of SPAM". Please fix it
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Nearly a month and still no actual customer service......and you actually charge for some of your services? So where's the resolution? Where are all the actual people who "care so much about their users"?
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number(+959760***639)? If you have,please unblocked my number. Please .....🙏 help me.
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@GdoubleU92 @ViberHelp @Viber Exactly! They don't give us an option to appeal at all or communicate with an agent! Terrible Customer service.
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@jimgerakaris @ViberHelp I think they don't care abt their customers anymore. Hey only give canned messages and cannot provide agents to answer help requests.
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Gokul
(@JohnGokul) reported
@ViberHelp @ViberHelp please help. I have raised several cases but all I get is automatic answers.
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RayeMond
(@monish0122) reported
@ViberHelp i need help to unblock my company number please.
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Christian Rooney
(@Ochohepojames1) reported
@rabaca14 @denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number? If you have, please unblock my number(+959******639).plz........🙏 help me.
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Aditya Agrawal
(@adiagrawal13) reported
@ViberHelp @Viber @Viber4Business I have a worldwide unlimited calling plan for Viber. I am unable to call, it fails. This is recurring issue that has happened many times. I am long time customer on this subscription. This is very disappointing
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Scotch Living
(@Scotch_Living) reported
@ViberHelp It’s a simple query, can you not just answer here? Or point me to a help and support guide? Don’t have time for a form, thanks.
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Geto
(@Geto29218812) reported
@Viber I wrote to you yesterday, you didn't answer me, fix the technical problem on Viber, it's not your fault, my number is interested, will you unblock it for me or I don't expect an answer
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