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Viber

Viber Outage Map

The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Viber users affected:

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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sonthofen, Bavaria 1
Thessaloníki, Central Macedonia 1
Düsseldorf, NRW 2
Sofia, Sofia-Capital 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • vkoutsis21
    Ενωσίτης (@vkoutsis21) reported

    @ViberHelp I already did but I am waiting 2 weeks now to fix it

  • photiscon
    Photis Constantinou (@photiscon) reported

    @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

  • magadhtours
    Magadh Tours (India) (@magadhtours) reported

    @ViberHelp Dear Sir, Madam It's almost a week, there is no action at all. I have not Violated any law. If so, please do let me know, in that condition I will avoid those activities. But please solve this issue. thank you

  • PulkitAtray
    Pulkit Atray (@PulkitAtray) reported

    @Viber Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity

  • Ronigleamonly
    Roni DVA (@Ronigleamonly) reported

    @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

  • kimosak
    Martin Velík (@kimosak) reported

    Hey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬

  • gold27701
    Greg Old (@gold27701) reported

    @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

  • vlada_zivic
    Vlada zivic (@vlada_zivic) reported

    @Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!

  • MajaSuc
    Maya (@MajaSuc) reported

    @Viber Heii, need ur help. How can i download all the pics and quotes i have saved in notes to an PDF file ?

  • George189343130
    George (@George189343130) reported

    @ViberHelp you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

  • NYCOMch
    NYOle (@NYCOMch) reported

    @Viber Please can you help me?

  • rapsuarez
    Rafael Suarez (@rapsuarez) reported

    Hey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.

  • NYCOMch
    NYOle (@NYCOMch) reported

    @Viber Hello, can you help me with my issue?

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

  • JBStojakovic
    Jovana Halvorson (@JBStojakovic) reported

    @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

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