Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (50%)
• Connection (40%)
• Glitches (10%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Southwark	Connection	1 day ago
Mengibar	Messaging	12 days ago
Imsida	Messaging	15 days ago
Paris	Connection	16 days ago
Nitra	Connection	19 days ago
Thessaloníki	Glitches	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ivan Ivanov (@funkyuname) reported 13 seconds ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  S Collis #FBPE (@NomisSilloc) reported 3 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  j ⁷ (@SUGAhaesseoyo) reported 4 minutes ago

  @Viber @ViberHelp can someone help me i'm having issues with your app

• 
  Cryptocrat (@coinprof) reported 4 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  Tyler Durden ⭐⭐ (@rep_09) reported 5 minutes ago

  @ViberHelp @viber hello, I have had the 'activation' error since Thursday (2 days ago) and I opened tickets, (Tickets 18230932 and 18250324). I'm not getting any answer... Please help!

• 
  Zachary Hargrove (@WildWolfZach) reported 10 minutes ago

  @IamMarkLloyd @Viber Support isnt really helpful I got help from @BugExhume_

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 13 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Rafael Suarez (@rapsuarez) reported 13 minutes ago

  Hey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.

• 
  Magdalena Laskowska (@sasalka0808) reported 17 minutes ago

  @ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.

• 
  . (@byineo) reported 20 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  Greg Old (@gold27701) reported 20 minutes ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  Roni DVA (@Ronigleamonly) reported 24 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  morescode (@morescode1) reported 29 minutes ago

  @ViberHelp My number is blocked. Pls help

• 
  jimerca (@mercyjinuy) reported 31 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  ahmed shaan nazeem (@shaan5806) reported 33 minutes ago

  @Viber i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

• 
  AaMaldives (@Al_Maldives) reported 33 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  Sasa (@ES_mastertrader) reported 35 minutes ago

  @ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account

• 
  MegaBoss (@Mega_Halifax) reported 36 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  Charles Galang (@chuck__md) reported 36 minutes ago

  @ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  E.R.I (@myr_eri) reported 36 minutes ago

  @ViberHelp @Viber I have submitted multiple requests, but the issue is still not resolved. The support bot wasn't helpful at all. I really need urgent help with this. Could a human agent please look into my case? Ticket ID: 18420526 Thank you.

• 
  evelyn lewis (@evelyn23657) reported 36 minutes ago

  @000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io

• 
  (🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported 37 minutes ago

  @Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working

• 
  Belle (@thelastheiress) reported 42 minutes ago

  @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

• 
  George (@George189343130) reported 43 minutes ago

  @ViberHelp you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Jhesa (@jhesacj43) reported 43 minutes ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 47 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Magdalena Laskowska (@sasalka0808) reported 50 minutes ago

  @ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.

• 
  ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported 51 minutes ago

  @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

• 
  Hein min Toe (@HeinMinToe112) reported 52 minutes ago

  @ViberSupport My Viber number has been temporarily suspended. I have already submitted a support ticket (Ticket #18813029), but I’m unable to access the Support Bot. Could you please help review my ticket and assist with unblocking my number? Thank you. @ViberHelp

• 
  ahmed shaan nazeem (@shaan5806) reported 55 minutes ago

  @Viber @Microsoft i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue