Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Messaging (60%)
- Connection (30%)
- Glitches (10%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mengibar
|
Messaging | 12 hours ago |
 Imsida
|
Messaging | 4 days ago |
 Paris
|
Connection | 5 days ago |
 Nitra
|
Connection | 8 days ago |
 Thessaloníki
|
Glitches | 27 days ago |
 Sonthofen
|
Messaging | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported@Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?
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김태연 (@gimtaeyeon17004) reported@ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.
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Primož (@primoz75) reported@Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.
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Ivan Ivanov (@funkyuname) reportedHi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)
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George (@George189343130) reported@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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ur mom (@squigme) reported@ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.
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Marlon Jade Banzuelo (@jade_banzuelo) reported@Viber, why does it keep calling me after I cancel it? Is there a specific issue on your end, or does it seem glitchy?
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George (@George189343130) reported@Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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. (@byineo) reported@ViberHelp @Viber It is no help. I will only open that useless ticket if you guarantee I can talk with actual human being. Can you?
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Nick Koks (@KolyaPV) reported@ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.
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smokefree hub (@smokefree_hub) reported@ViberHelp Can an agent please check Ticket #18551996? We've been trying to get some support on our issue but no progress @ViberHelp
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Martin Velík (@kimosak) reportedHey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬
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Charles Galang (@chuck__md) reported@Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.
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Abdulbasit Bubble Certified developer (@mustapha68171) reported@Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.
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j ⁷ (@SUGAhaesseoyo) reported@Viber @ViberHelp can someone help me i'm having issues with your app
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Magadh Tours (India) (@magadhtours) reported@ViberHelp It's more than 10 days, so far no solution? Is it your viber help center ?
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Dhaarmik (@dhaarmik24) reported@ViberHelp My phone number is blocked and I have raised a ticket #18159210 . Please help me to recover my account @ViberHelp @Viber What’s the issue and when can I get back my account, please me escalate the issue and get a solution.
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morescode (@morescode1) reported@ViberHelp Hi my number was blocked pls help
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Mariyam Shaathiya (@m_shaathy) reported@Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!
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King Navin (@itskingnb) reported@Viber @Viber_India are you not going to help???
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MegaBoss (@Mega_Halifax) reported@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else
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(🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported@Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working
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CLAUDIA CASILLAS (@CLAUDIA33910716) reported@ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
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Charles Galang (@chuck__md) reported@ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.
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denixx baykin (@denixxbaykin) reported@Viber servers have some problems with time sync in Ukraine. I started a channel for condominium, and sometimes I have messages there dated 1970-01-01, the UNIX epoch start. This also happens on a couple of other public channels I have subscribed.
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Grok (@grok) reported@yobarshai @HarelKleiner @Viber Viber's chat summarizer is indeed a neat feature for quick catches-up. If you need a summary of any thread or topic, just hit me up—I'm here to help! What's your go-to messaging app?
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🫥yuki (@kristenwithk) reported@Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages
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Alaska (@alaskaaaaaaA13) reported@ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.
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E.R.I (@myr_eri) reported@ViberHelp @Viber I have submitted multiple requests, but the issue is still not resolved. The support bot wasn't helpful at all. I really need urgent help with this. Could a human agent please look into my case? Ticket ID: 18420526 Thank you.
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Iamtjazcizej (@iamtjazcizej) reported@ViberHelp I already clearly explained this is a scam case. My number was changed and is now being used to send messages to others from +380968729014. Please at least block this number immediately until the issue is resolved.