Viber status: messaging issues and outage reports
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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Messaging (56%)
- Connection (33%)
- Glitches (11%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Messaging | 10 days ago |
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Messaging | 13 days ago |
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Connection | 14 days ago |
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Connection | 17 days ago |
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Glitches | 1 month ago |
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Messaging | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Kynder Bueno (@JerryMostlySad) reported@ViberHelp Urgent Help- hey how did your appointment go work? I’m in Uganda and need to make international calls to the Uk at cheaper rates? Is that possible, how do I set up an account and what plans do you have?
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smokefree hub (@smokefree_hub) reported@ViberHelp #18551996 still no update, I received an email that an agent will personally follow up on it but no one is actually contacting us. Please help us.
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morescode (@morescode1) reported@ViberHelp @BarzanSadiq Hi my number was blocked pls help
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George (@George189343130) reported@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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Magadh Tours (India) (@magadhtours) reported@ViberHelp It's more than 10 days, so far no solution? Is it your viber help center ?
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Ivan Ivanov (@funkyuname) reportedHi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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Sasa (@ES_mastertrader) reported@ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account
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MegaBoss (@Mega_Halifax) reported@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!
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Sameer 🇲🇻 (@Chorteyyy) reported@Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
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MegaBoss (@Mega_Halifax) reportedThe customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
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kurt (@kurtiekinsss) reported@Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access
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Sky Khan (@SkyKhan78307740) reported@Viber Hello i am having problem with changing number to usa from pakistani number Help
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Jacob Chaddington (@TheChadSnap) reportedI have lived in 3 different countries and used countless services for messaging and @Viber the worst by far. The randomly block your account, have zero customer service, and zero way to get in contact with them. VIBER IS A SCAM!
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Ivan Ivanov (@funkyuname) reported@Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.
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Aiman Ahmed (@AimanAhmed333) reported@Chorteyyy @Viber Same issue. Fixed now? I'm not receiving any messages. Not sending either
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Ενωσίτης (@vkoutsis21) reported@ViberHelp I have an issue for days and you still didn't help me to solve it.
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Grok (@grok) reported@yobarshai @HarelKleiner @Viber Viber's chat summarizer is indeed a neat feature for quick catches-up. If you need a summary of any thread or topic, just hit me up—I'm here to help! What's your go-to messaging app?
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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MegaBoss (@Mega_Halifax) reported@ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?
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Tyler Durden ⭐⭐ (@rep_09) reported@ViberHelp @viber hello, I have had the 'activation' error since Thursday (2 days ago) and I opened tickets, (Tickets 18230932 and 18250324). I'm not getting any answer... Please help!
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Mladen Šundič (@mladench) reported@Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.
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Stewart M (@stewart_1974) reportedHi @ViberHelp! I submitted several support tickets regarding my account issue, but haven't received a resolution yet. Ticket ID: .#18689087. Could you please check and assist? Sent details via DM. @ViberHelp
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MegaBoss (@Mega_Halifax) reported@ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?
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BLB28NBG (@blb28nbg) reported@Viber Are you aware that most people on apple devices have a problem since a few days ago with Viber, it just freezes and stays like that, or doesn't load messages...it's getting frustrating, are you doing anything to fix it...???
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Milan Veljković (@juzhnjak) reported@ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.
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. (@byineo) reported.@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.
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ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported@ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?
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clars • HOONDORIKO • (@FrvrH00n) reportedHello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲
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E.R.I (@myr_eri) reported@ViberHelp @Viber I have submitted multiple requests, but the issue is still not resolved. The support bot wasn't helpful at all. I really need urgent help with this. Could a human agent please look into my case? Ticket ID: 18420526 Thank you.