Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Connection (50%)
- Messaging (36%)
- Glitches (7%)
- Video (7%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Normanton
|
Connection | 2 days ago |
 Guayaquil
|
Messaging | 13 days ago |
|
Guayaquil
|
Connection | 15 days ago |
|
Guayaquil
|
Video | 18 days ago |
 Quezon City
|
Connection | 19 days ago |
 Ljubljana
|
Connection | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Marko Celic (@MarkoCelic4) reportedWhen do you plan to fix the bug with polls in group chat? Not all members can see the poll or vote? @Viber
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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. (@byineo) reported@ViberHelp @Viber It is no help. I will only open that useless ticket if you guarantee I can talk with actual human being. Can you?
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SentimentalRain (@IamMarkLloyd) reported@Viber It’s now been over 48hrs since I reported an issue. I still cant access my Viber account. I hvnt received a resolution. This account is impt for my work. Could you please escalate my case to the right tech team? email response is slow. Ticket ID 17989834
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Sameer 🇲🇻 (@Chorteyyy) reported@Viber I have a problem that started occurring 2 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
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kurt (@kurtiekinsss) reported@Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access
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Jovana Halvorson (@JBStojakovic) reported@ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.
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(🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported@Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working
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CLAUDIA CASILLAS (@CLAUDIA33910716) reported@ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
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Sameer 🇲🇻 (@Chorteyyy) reported@Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
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Abdulbasit Bubble Certified developer (@mustapha68171) reported@Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.
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MegaBoss (@Mega_Halifax) reported@Viber The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
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Milan Veljković (@juzhnjak) reported@ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.
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Mohamed Fauzee (@FauzyMohamed) reportedCan you ask your support team to attend the issues I raised via email regarding viber account activation? No response for any emails. "Viber Support Ticket #17999720: Unable to activate viber" @Viber
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✧ (@riarixiex) reportedneed help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp
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Alaska (@alaskaaaaaaA13) reported@Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!
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Grok (@grok) reported@yobarshai @HarelKleiner @Viber Viber's chat summarizer is indeed a neat feature for quick catches-up. If you need a summary of any thread or topic, just hit me up—I'm here to help! What's your go-to messaging app?
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गजेन्द्र वीर खत्री JBR (@gajadhamme) reportedHello @Viber what's wrong with your calling service??
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Hara (@BlofinBD_Hara) reported@Viber Your dial pad is not working pls fix it
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Primož (@primoz75) reported@Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.
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Greg Old (@gold27701) reported@ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution
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Denys Kulchytskyi (@KulchytskyiD) reported@ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.
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crypto ၊||၊ DeSpeed ၊||၊ DDAI (@crypt0rrent) reportedis your system down? @Viber i can't login my number
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Rakuten Viber (@Viber) reported@rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.
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J.Down (@isitwortharead) reported@ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.
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Nash (@nashgalang) reported@ViberHelp hello im changing jobs and im informing my work related viber groups of my leaving. I was blocked due to spam. I need to be unblocked ASAP. I need to inform people of this and need to reply to impt work related messages that i can no longer help them.
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Ενωσίτης (@vkoutsis21) reported@ViberHelp I already did but I am waiting 2 weeks now to fix it
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pe47pp (@pe47pp) reported@ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me
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Alaska (@alaskaaaaaaA13) reported@ViberHelp Please help with the requestViber Support Ticket #15013605! The attackers took possession of my account! They take a long time to respond! The statement to the police is written!
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W A Q U II🫥 (@eirahclee) reported@Viber Please I badly need help and you customer service is not replying