Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (56%)
• Connection (33%)
• Glitches (11%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Imsida	Messaging	2 days ago
Paris	Connection	3 days ago
Nitra	Connection	5 days ago
Thessaloníki	Glitches	25 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charles Galang (@chuck__md) reported 31 seconds ago

  @ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  W A Q U II🫥 (@eirahclee) reported 4 minutes ago

  @Viber Please I badly need help and you customer service is not replying

• 
  kurt (@kurtiekinsss) reported 4 minutes ago

  @Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access

• 
  MegaBoss (@Mega_Halifax) reported 5 minutes ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and no communication, leaving you unable to connect to family and friends!

• 
  legally brown (@groovycamp) reported 6 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 8 minutes ago

  @Viber I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  dara.v (@darav) reported 8 minutes ago

  @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

• 
  Виктория Романова (@viktoria47209) reported 12 minutes ago

  @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

• 
  S Collis #FBPE (@NomisSilloc) reported 14 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  jimerca (@mercyjinuy) reported 18 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  Ni (@Niho92) reported 21 minutes ago

  @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 25 minutes ago

  @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Mariyam Shaathiya (@m_shaathy) reported 27 minutes ago

  @Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!

• 
  (🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported 31 minutes ago

  @Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working

• 
  George (@George189343130) reported 35 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  J.Down (@isitwortharead) reported 35 minutes ago

  @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

• 
  Pulkit Atray (@PulkitAtray) reported 36 minutes ago

  @Viber Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity

• 
  George (@George189343130) reported 38 minutes ago

  @Viber Hi, my account has been blocked. I have contacted you multiple times using your support page. I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  morescode (@morescode1) reported 39 minutes ago

  @ViberHelp @BarzanSadiq Hi my number was blocked pls help

• 
  J.Down (@isitwortharead) reported 40 minutes ago

  @Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.

• 
  bri (@briellyRb) reported 45 minutes ago

  Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

• 
  . (@byineo) reported 47 minutes ago

  @ViberHelp @Viber It is no help. I will only open that useless ticket if you guarantee I can talk with actual human being. Can you?

• 
  pe47pp (@pe47pp) reported 51 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  Mladen Šundič (@mladench) reported 52 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  Бойчев Алексей (@pro100jiexbl4) reported 52 minutes ago

  @ViberHelp help me to unblock my account pls🙏

• 
  stshhh (@Armendi) reported 54 minutes ago

  @ViberHelp Hello i have an issue activating viber on a new phone

• 
  George (@George189343130) reported 55 minutes ago

  @ViberHelp you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 55 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 58 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Ενωσίτης (@vkoutsis21) reported 59 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.