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Viber status: messaging issues and outage reports

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Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 35% Connection (35%)
  • 29% Messaging (29%)
  • 18% App Crashing (18%)
  • 12% Multimedia (12%)
  • 6% Glitches (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Sofia Messaging 10 days ago
La Tour-de-Peilz Connection 21 days ago
Greater Noida App Crashing 1 month ago
Stuttgart Messaging 1 month ago
Baguio Messaging 1 month ago
Blagnac Multimedia 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • NYCOMch
    NYOle (@NYCOMch) reported

    @Viber hello, you blocked my mom account, who NEVER sent any spam! Your anti spam bot is terrible. my mom can't connect now with her friends and close people. your tech support is terrible just does nothing but sending the same message.

  • YevhenKilihin
    Yevhen Kilihin (@YevhenKilihin) reported

    @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

  • thatdynodayo
    Totally Wandering Dinosaur (@thatdynodayo) reported

    @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

  • JBStojakovic
    Jovana Halvorson (@JBStojakovic) reported

    @Viber can you help me unblock my mothers phone number? It was reported as spam, she is elderly and we cant access her viber at all to get assistance. I sent multiple emails.

  • Yperixitikos
    Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported

    @ViberHelp viber is down ?

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp My number is blocked. Pls help

  • hofy_sofy
    sofy (@hofy_sofy) reported

    @ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks

  • gimtaeyeon17004
    김태연 (@gimtaeyeon17004) reported

    @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

  • FrvrH00n
    clars • HOONDORIKO • (@FrvrH00n) reported

    Hello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲

  • Matev05408120
    Matevž (@Matev05408120) reported

    @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

  • Viber
    Rakuten Viber (@Viber) reported

    @rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.

  • shaan5806
    ahmed shaan nazeem (@shaan5806) reported

    @Viber i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

  • Lavipny
    Lavina PNY (@Lavipny) reported

    @Viber Customer service

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

  • 9LivesBishes
    #47 has 9 Lives (@9LivesBishes) reported

    @Viber Not working too good. Just spent $5.45 for 4 hours of talk and only got 40 minutes.

  • sims248
    Mark Sims (@sims248) reported

    @000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.

  • KulchytskyiD
    Denys Kulchytskyi (@KulchytskyiD) reported

    @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

  • darav
    dara.v (@darav) reported

    @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

  • SpbAthens
    SpbAthens (@SpbAthens) reported

    @Viber is there a problem with your app? Some messages although delivered to the recipients phone, appear with one tick on the sender's phone

  • BlofinBD_Hara
    Hara (@BlofinBD_Hara) reported

    @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

  • eirahclee
    W A Q U II🫥 (@eirahclee) reported

    @Viber Please I badly need help and you customer service is not replying

  • iamtjazcizej
    Iamtjazcizej (@iamtjazcizej) reported

    @ViberHelp I already clearly explained this is a scam case. My number was changed and is now being used to send messages to others from +380968729014. Please at least block this number immediately until the issue is resolved.

  • nekotokki__
    ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported

    @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

  • john_ny27
    John Albert (@john_ny27) reported

    @George189343130 @Viber I got similar issues earlier but mine was fixed by @Carolinewebtech he has a fix for this

  • MandicSanjin
    Sanjin Mandić (@MandicSanjin) reported

    @ViberHelp I have problem activating account. I am using your support, and i am getting automatic replies every time. Replies that dont help at all. How to fix this

  • Al_Maldives
    AaMaldives (@Al_Maldives) reported

    Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

  • MajaSuc
    Maya (@MajaSuc) reported

    @Viber Heii, need ur help. How can i download all the pics and quotes i have saved in notes to an PDF file ?

  • jade_banzuelo
    Marlon Jade Banzuelo (@jade_banzuelo) reported

    One issue with @Viber: it notifies contacts when a user changes their mobile number. That may seem useful, but with reports of mobile numbers being exploited in cyberattacks, it raises serious concerns.