Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Messaging (31%)
- Connection (31%)
- App Crashing (19%)
- Multimedia (13%)
- Glitches (6%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sofia
|
Messaging | 17 days ago |
 La Tour-de-Peilz
|
Connection | 27 days ago |
 Greater Noida
|
App Crashing | 1 month ago |
 Stuttgart
|
Messaging | 1 month ago |
 Baguio
|
Messaging | 1 month ago |
 Blagnac
|
Multimedia | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Hara (@BlofinBD_Hara) reported@Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix
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MegaBoss (@Mega_Halifax) reported@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else
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Alaska (@alaskaaaaaaA13) reportedI didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605
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🫥yuki (@kristenwithk) reported@Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages
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stshhh (@Armendi) reported@ViberHelp Hello i have an issue activating viber on a new phone
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Denys Kulchytskyi (@KulchytskyiD) reported@ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.
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Mari Maria Mercedes Bench (@Momopopohehe) reported@ViberHelp hi, I am trying to transfer my viber to a different phone as my current phone needs to be fixed. however, once I am trying to log in to the new phone using the number, it is saying activation failed. as per your FAQ, this error means my number is used for spam???
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Kynder Bueno (@JerryMostlySad) reported@ViberHelp Urgent Help- hey how did your appointment go work? I’m in Uganda and need to make international calls to the Uk at cheaper rates? Is that possible, how do I set up an account and what plans do you have?
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Jovana Halvorson (@JBStojakovic) reported@Viber can you help me unblock my mothers phone number? It was reported as spam, she is elderly and we cant access her viber at all to get assistance. I sent multiple emails.
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BrktiCevap (@BrktiCevap) reported@Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.
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Charles Galang (@chuck__md) reported@ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.
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NYOle (@NYCOMch) reported@ViberHelp Are you bot or what? I told you my issue, your support doesn’t help me at all.
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Rafael Suarez (@rapsuarez) reportedHey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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Mariyam Shaathiya (@m_shaathy) reported@Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!
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NYOle (@NYCOMch) reported@Viber Yes, it says your account is blocked because you sent spam and there is a link to an article about it. But my mom didn’t any spam. She has this problem since the end of May, she opened her account long time ago, like many years ago and never had this problem before.
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MegaBoss (@Mega_Halifax) reportedThe customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
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Sky Khan (@SkyKhan78307740) reported@Viber Hello i am having problem with changing number to usa from pakistani number Help
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Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported@Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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sofy (@hofy_sofy) reported@ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks
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Jhesa (@jhesacj43) reported@Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.
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Greg Old (@gold27701) reported@ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution
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#47 has 9 Lives (@9LivesBishes) reported@Viber Not working too good. Just spent $5.45 for 4 hours of talk and only got 40 minutes.
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pe47pp (@pe47pp) reported@Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me
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Pulkit Atray (@PulkitAtray) reported@Viber Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity
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George (@George189343130) reported@Viber why did you block my account and you don’t help me to unblock it even I have raised multiple tickets!
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Martin Velík (@kimosak) reportedHey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬
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Alaska (@alaskaaaaaaA13) reported@ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!
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Yevhen Kilihin (@YevhenKilihin) reported@ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.