Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (31%)
• Connection (31%)
• App Crashing (19%)
• Multimedia (13%)
• Glitches (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Sofia	Messaging	14 days ago
La Tour-de-Peilz	Connection	24 days ago
Greater Noida	App Crashing	1 month ago
Stuttgart	Messaging	1 month ago
Baguio	Messaging	1 month ago
Blagnac	Multimedia	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rafael Suarez (@rapsuarez) reported 6 minutes ago

  Hey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.

• 
  Alaska (@alaskaaaaaaA13) reported 8 minutes ago

  @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

• 
  Ενωσίτης (@vkoutsis21) reported 11 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.

• 
  Alaska (@alaskaaaaaaA13) reported 11 minutes ago

  @ViberHelp Please help with the requestViber Support Ticket #15013605! The attackers took possession of my account! They take a long time to respond! The statement to the police is written!

• 
  legally brown (@groovycamp) reported 15 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Matevž (@Matev05408120) reported 18 minutes ago

  @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

• 
  Наталия Немирович-Данченко (@Mirovich1958) reported 19 minutes ago

  @ViberHelp Hello! I'm asking for help. I reinstalled Viber and can't activate it. It says my number is blocked. My number was blocked on March 22, likely because I exceeded the allowed message limit. I was only forwarding messages to subscribers, though I had previously initiated

• 
  MegaBoss (@Mega_Halifax) reported 19 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Photis Constantinou (@photiscon) reported 23 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

• 
  Hatice ‘Deniz’ AVCI (@HaticeDenizAVCI) reported 23 minutes ago

  .@ThreeUK anyone else who can’t make and receive calls because of the Three outage, try using @Viber Audio, I did and it showed my number on the other end too, I usually would use @Skype before but we know that’s no more.

• 
  Sasa (@ES_mastertrader) reported 25 minutes ago

  @ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account

• 
  bri (@briellyRb) reported 26 minutes ago

  @ViberHelp @Viber please help escalate my Viber Support Ticket #16028544. I already had 2 people respond to this ticket, and they stopped responding to me. I plan on using this number for business, and this is heavily impacting my work. Thank you!

• 
  Hussain (@Hussain99066915) reported 28 minutes ago

  @ViberHelp @tracyplantlady Hi, please help me. My viber number gor blocked.

• 
  qtpotat0 (@_qtpotat0) reported 30 minutes ago

  @Viber hi is there anyway to restore the chat history? I did not deleted the message I just uninstall viber on my phone :( hope you can help me

• 
  Milan Veljković (@juzhnjak) reported 36 minutes ago

  @ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.

• 
  Виктория Романова (@viktoria47209) reported 38 minutes ago

  @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

• 
  IndiaClarePerry (@IndiaPerry6) reported 38 minutes ago

  @ViberHelp created an account several months ago, couldn’t access it as couldn’t receive the activation text. tried to cancel it but I couldn’t get into the app. Now in the UK but still no text is coming through to activate. Pls stop charging me for a service I can’t use.

• 
  George (@George189343130) reported 38 minutes ago

  @ViberHelp you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  AaMaldives (@Al_Maldives) reported 39 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  MegaBoss (@Mega_Halifax) reported 41 minutes ago

  @ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  Thebest (@Thebest787) reported 42 minutes ago

  @daddyblondlegs @Viber I got recommended to this guy @hack_tech55 here on Twitter who help me fixed mine

• 
  MegaBoss (@Mega_Halifax) reported 42 minutes ago

  @Viber @Microsoft Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Бойчев Алексей (@pro100jiexbl4) reported 44 minutes ago

  @ViberHelp help me to unblock my account pls🙏

• 
  Temu_ridze™ (@Temu_ridze) reported 50 minutes ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  MegaBoss (@Mega_Halifax) reported 51 minutes ago

  @ViberHelp Results? You guessed it! Zero! Only comes to prove that customer service does not exist at @Viber

• 
  George (@George189343130) reported 60 minutes ago

  @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Roni DVA (@Ronigleamonly) reported 1 hour ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  乃し〇匚Ҡ 67 (@Ramane_Boda) reported 1 hour ago

  @ViberHelp @Viber Hi! I already opened a support ticket about this issue, but I haven't received any response yet. Could you please check it or escalate the issue?

• 
  MegaBoss (@Mega_Halifax) reported 1 hour ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  ahmed shaan nazeem (@shaan5806) reported 1 hour ago

  @Viber i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue