Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (56%)
• Connection (33%)
• Glitches (11%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Imsida	Messaging	18 hours ago
Paris	Connection	2 days ago
Nitra	Connection	4 days ago
Thessaloníki	Glitches	24 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George (@George189343130) reported 3 minutes ago

  @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Alaska (@alaskaaaaaaA13) reported 6 minutes ago

  @ViberHelp Please help with the requestViber Support Ticket #15013605! The attackers took possession of my account! They take a long time to respond! The statement to the police is written!

• 
  John Albert (@john_ny27) reported 6 minutes ago

  @George189343130 @Viber I got similar issues earlier but mine was fixed by @Carolinewebtech he has a fix for this

• 
  Jovana Halvorson (@JBStojakovic) reported 7 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  legally brown (@groovycamp) reported 8 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Martin Velík (@kimosak) reported 12 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  Matevž (@Matev05408120) reported 17 minutes ago

  @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

• 
  MegaBoss (@Mega_Halifax) reported 18 minutes ago

  @ViberHelp Results? You guessed it! Zero! Only comes to prove that customer service does not exist at @Viber

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 19 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  Alaska (@alaskaaaaaaA13) reported 20 minutes ago

  @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

• 
  . (@byineo) reported 20 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 22 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Vlada zivic (@vlada_zivic) reported 24 minutes ago

  @Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!

• 
  Roni DVA (@Ronigleamonly) reported 24 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  J.Down (@isitwortharead) reported 26 minutes ago

  @Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.

• 
  乃し〇匚Ҡ 67 (@Ramane_Boda) reported 27 minutes ago

  @ViberHelp @Viber Hi! I already opened a support ticket about this issue, but I haven't received any response yet. Could you please check it or escalate the issue?

• 
  denixx baykin (@denixxbaykin) reported 27 minutes ago

  @Viber servers have some problems with time sync in Ukraine. I started a channel for condominium, and sometimes I have messages there dated 1970-01-01, the UNIX epoch start. This also happens on a couple of other public channels I have subscribed.

• 
  Sky Khan (@SkyKhan78307740) reported 31 minutes ago

  @Viber Hello i am having problem with changing number to usa from pakistani number Help

• 
  ahmed shaan nazeem (@shaan5806) reported 33 minutes ago

  @Viber @Microsoft i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

• 
  Cryptocrat (@coinprof) reported 35 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  Photis Constantinou (@photiscon) reported 42 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

• 
  morescode (@morescode1) reported 43 minutes ago

  @ViberHelp Hi my number was blocked pls help

• 
  Mladen Šundič (@mladench) reported 44 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  Mark Sims (@sims248) reported 44 minutes ago

  @000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.

• 
  Photis Constantinou (@photiscon) reported 46 minutes ago

  @Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.

• 
  Sonia ✨ (@LadyCloud95) reported 51 minutes ago

  @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

• 
  bri (@briellyRb) reported 52 minutes ago

  Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

• 
  김태연 (@gimtaeyeon17004) reported 52 minutes ago

  @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

• 
  Jacob Chaddington (@TheChadSnap) reported 55 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  Jovana Halvorson (@JBStojakovic) reported 57 minutes ago

  @Viber can you help me unblock my mothers phone number? It was reported as spam, she is elderly and we cant access her viber at all to get assistance. I sent multiple emails.