Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (56%)
• Connection (33%)
• Glitches (11%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Mengibar	Messaging	6 days ago
Imsida	Messaging	10 days ago
Paris	Connection	11 days ago
Nitra	Connection	13 days ago
Thessaloníki	Glitches	1 month ago
Sonthofen	Messaging	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jhesa (@jhesacj43) reported 11 seconds ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  Dardan Beqiri (@dardbeqiri) reported 5 minutes ago

  @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

• 
  Бойчев Алексей (@pro100jiexbl4) reported 5 minutes ago

  @ViberHelp help me to unblock my account pls🙏

• 
  Alexandra S (@thealeki) reported 5 minutes ago

  @ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 6 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 7 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Hara (@BlofinBD_Hara) reported 7 minutes ago

  @Viber Your dial pad is not working pls fix it

• 
  S Collis #FBPE (@NomisSilloc) reported 10 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  Charles Galang (@chuck__md) reported 12 minutes ago

  @ViberHelp @ViberHelp its been 3 days since i got a new ticket to unblock my number, there is still no change. Please help. Thanks

• 
  Neil (@itsmeneiill) reported 15 minutes ago

  Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

• 
  Primož (@primoz75) reported 17 minutes ago

  @Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.

• 
  Jacob Chaddington (@TheChadSnap) reported 20 minutes ago

  @NYCOMch @Viber Lmao I am having this SAME exact issue

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 22 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  W A Q U II🫥 (@eirahclee) reported 25 minutes ago

  @Viber Please I badly need help and you customer service is not replying

• 
  smokefree hub (@smokefree_hub) reported 28 minutes ago

  @ViberHelp Can an agent please check Ticket #18551996? We've been trying to get some support on our issue but no progress @ViberHelp

• 
  Alaska (@alaskaaaaaaA13) reported 29 minutes ago

  @ViberHelp Please help with the requestViber Support Ticket #15013605! The attackers took possession of my account! They take a long time to respond! The statement to the police is written!

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 29 minutes ago

  @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  Mariyam Shaathiya (@m_shaathy) reported 32 minutes ago

  @Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!

• 
  George (@George189343130) reported 37 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  rev 🩷 (@goodluckbabey) reported 39 minutes ago

  @Viber your app is not working.. it’s freezing at opening and can’t click or scroll

• 
  Jacob Chaddington (@TheChadSnap) reported 41 minutes ago

  I have lived in 3 different countries and used countless services for messaging and @Viber the worst by far. The randomly block your account, have zero customer service, and zero way to get in contact with them. VIBER IS A SCAM!

• 
  Jack Hewson Bluesky handle: @jackhewson.com (@jack_s_hewson) reported 43 minutes ago

  @Viber You service doesn't work. I have bought Viber out credit but every time I attempt to call a number it tells me I need to buy credit. This is frustrating, your product doesn't work

• 
  smokefree hub (@smokefree_hub) reported 46 minutes ago

  @ViberHelp #18551996 still no update, I received an email that an agent will personally follow up on it but no one is actually contacting us. Please help us.

• 
  . (@byineo) reported 47 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  Alaska (@alaskaaaaaaA13) reported 48 minutes ago

  @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

• 
  AaMaldives (@Al_Maldives) reported 49 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  김태연 (@gimtaeyeon17004) reported 52 minutes ago

  @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

• 
  JMooreBoston (@JMooreBoston) reported 54 minutes ago

  @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

• 
  Totally Wandering Dinosaur (@thatdynodayo) reported 58 minutes ago

  @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

• 
  Alaska (@alaskaaaaaaA13) reported 58 minutes ago

  @ViberHelp @Viber I wrote a lot. I'm very sorry. But now, due to the lack of Viber, I can't work. I am also writing a letter. I really hope for your help😭