Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Connection (35%)
- Messaging (25%)
- Multimedia (15%)
- App Crashing (15%)
- Sign in (5%)
- Glitches (5%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sofia
|
Messaging | 41 minutes ago |
 La Tour-de-Peilz
|
Connection | 11 days ago |
 Greater Noida
|
App Crashing | 20 days ago |
 Stuttgart
|
Messaging | 26 days ago |
 Baguio
|
Messaging | 27 days ago |
 Blagnac
|
Multimedia | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Sims (@sims248) reported@000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.
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pe47pp (@pe47pp) reported@ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me
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MegaBoss (@Mega_Halifax) reported@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else
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Mohammad Sazid (@Mohamma00078850) reported@Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!
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Charles Galang (@chuck__md) reported@ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.
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Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported@ViberHelp viber is down ?
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NYOle (@NYCOMch) reported@Viber That’s what I got:”Hello, We have resolved this ticket, as we haven’t received your feedback in some time.” What feedback!? I wrote them about the issue and nothing was fixed, and now they send me this message. I don’t understand anything
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Nette Ponce (@nettespm) reported@Viber Has Viber Out Call gotten any better?. It's been a long time have not used it. It was so bad tgat it was a waste of credits/ money. Connection was bad and the credits keeps going down.
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Zoey Samuel (@zoey_samuel) reported@RiforceTrade @Viber i was really pissed when i had similar issues, support did not even consider my complains i wrote them so many time and many tickets were left unattended I was recommended to #tech.hackpro on instagram He got mine perfectly fixed fast with everything safe
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Alaska (@alaskaaaaaaA13) reported@ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!
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MegaBoss (@Mega_Halifax) reported@ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?
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Magdalena Laskowska (@sasalka0808) reported@ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.
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Hara (@BlofinBD_Hara) reported@Viber Your dial pad is not working pls fix it
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Виктория Романова (@viktoria47209) reported@Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.
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Charles Galang (@chuck__md) reported@Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.
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George (@George189343130) reported@Viber why did you block my account and you don’t help me to unblock it even I have raised multiple tickets!
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George (@George189343130) reported@Viber Hi, my account has been blocked. I have contacted you multiple times using your support page. I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?
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Paromita Dey (@paromitade) reported@Viber hi, could you help me transferring my device to another one? Thanks
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MegaBoss (@Mega_Halifax) reportedThe customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
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Наталия Немирович-Данченко (@Mirovich1958) reported@ViberHelp Hello! I'm asking for help. I reinstalled Viber and can't activate it. It says my number is blocked. My number was blocked on March 22, likely because I exceeded the allowed message limit. I was only forwarding messages to subscribers, though I had previously initiated
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CLAUDIA CASILLAS (@CLAUDIA33910716) reported@Viber I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
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Mari Maria Mercedes Bench (@Momopopohehe) reported@ViberHelp hi, I am trying to transfer my viber to a different phone as my current phone needs to be fixed. however, once I am trying to log in to the new phone using the number, it is saying activation failed. as per your FAQ, this error means my number is used for spam???
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Belle (@thelastheiress) reported@iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?
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JMooreBoston (@JMooreBoston) reported@ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏
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Токсоносецот 2.0 (@buturipol2) reported@ViberHelp when are you going to fix your ****? Or just torch your entire infrastructure so people can move onto better real time communication software.
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Alaska (@alaskaaaaaaA13) reportedI didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605
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George (@George189343130) reported@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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Jhesa (@jhesacj43) reported@Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.
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George (@George189343130) reported@Viber Hi, I have contacted you several times about this issue already using the support page. I just did it again. Could you please help?