Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (57%)
• Connection (29%)
• Glitches (14%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Thessaloníki	Glitches	14 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	1 month ago
Düsseldorf	Messaging	1 month ago
Düsseldorf	Messaging	1 month ago
Sofia	Messaging	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Бойчев Алексей (@pro100jiexbl4) reported 5 minutes ago

  @ViberHelp help me to unblock my account pls🙏

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 9 minutes ago

  @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 12 minutes ago

  @Viber Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  dara.v (@darav) reported 12 minutes ago

  @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

• 
  Mladen Šundič (@mladench) reported 16 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  pe47pp (@pe47pp) reported 17 minutes ago

  @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  Primož (@primoz75) reported 18 minutes ago

  @Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.

• 
  Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported 20 minutes ago

  Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

• 
  Sky Khan (@SkyKhan78307740) reported 27 minutes ago

  @Viber Hello i am having problem with changing number to usa from pakistani number Help

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 30 minutes ago

  @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Ni (@Niho92) reported 31 minutes ago

  @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

• 
  kurt (@kurtiekinsss) reported 34 minutes ago

  @Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access

• 
  Виктория Романова (@viktoria47209) reported 38 minutes ago

  @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

• 
  Aiman Ahmed (@AimanAhmed333) reported 40 minutes ago

  @Chorteyyy @Viber Same issue. Fixed now? I'm not receiving any messages. Not sending either

• 
  . (@byineo) reported 41 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  Cryptocrat (@coinprof) reported 43 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  Photis Constantinou (@photiscon) reported 44 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

• 
  morescode (@morescode1) reported 47 minutes ago

  @ViberHelp My number is blocked. Pls help

• 
  Alaska (@alaskaaaaaaA13) reported 48 minutes ago

  @ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.

• 
  Hara (@BlofinBD_Hara) reported 51 minutes ago

  @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 53 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  Mark Sims (@sims248) reported 53 minutes ago

  @000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.

• 
  Jovana Halvorson (@JBStojakovic) reported 54 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  Daniel Teichert (@Teichi1811) reported 54 minutes ago

  @ViberHelp I was charged to my CC for an annual subscription but my account was reset to regular. Please contact me asap to fix it.

• 
  jimerca (@mercyjinuy) reported 55 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  Alaska (@alaskaaaaaaA13) reported 56 minutes ago

  I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

• 
  AaMaldives (@Al_Maldives) reported 57 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  MegaBoss (@Mega_Halifax) reported 57 minutes ago

  @ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  Greg Old (@gold27701) reported 58 minutes ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  Roni DVA (@Ronigleamonly) reported 60 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK