Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (50%)
• Connection (25%)
• App Crashing (13%)
• Glitches (13%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Thessaloníki	Glitches	8 days ago
Sonthofen	Messaging	27 days ago
Thessaloníki	Connection	1 month ago
Düsseldorf	Messaging	1 month ago
Düsseldorf	Messaging	1 month ago
Sofia	Messaging	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Old (@gold27701) reported 51 seconds ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  S Collis #FBPE (@NomisSilloc) reported 1 minute ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  George (@George189343130) reported 3 minutes ago

  @ViberHelp why did you block my account and you don’t help me to unblock it even though I have raised multiple tickets!

• 
  Alexandra S (@thealeki) reported 4 minutes ago

  @ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.

• 
  AaMaldives (@Al_Maldives) reported 5 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  Токсоносецот 2.0 (@buturipol2) reported 5 minutes ago

  @ViberHelp have you considered fixing your broken activation flows?

• 
  Бойчев Алексей (@pro100jiexbl4) reported 7 minutes ago

  @ViberHelp help me to unblock my account pls🙏

• 
  MegaBoss (@Mega_Halifax) reported 7 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  dara.v (@darav) reported 8 minutes ago

  @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

• 
  . (@byineo) reported 9 minutes ago

  @ViberHelp @Viber It is no help. I will only open that useless ticket if you guarantee I can talk with actual human being. Can you?

• 
  Martin Velík (@kimosak) reported 12 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  legally brown (@groovycamp) reported 14 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Mladen Šundič (@mladench) reported 14 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  Cryptocrat (@coinprof) reported 20 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  George (@George189343130) reported 21 minutes ago

  @Viber Hi, I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  Alaska (@alaskaaaaaaA13) reported 24 minutes ago

  @ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!

• 
  Токсоносецот 2.0 (@buturipol2) reported 24 minutes ago

  @ViberHelp when are you going to fix your ****? Or just torch your entire infrastructure so people can move onto better real time communication software.

• 
  NYOle (@NYCOMch) reported 25 minutes ago

  @ViberHelp your support bot doesn’t help with the issue. Is there any real person who can help?

• 
  John Albert (@john_ny27) reported 28 minutes ago

  @George189343130 @Viber I got similar issues earlier but mine was fixed by @Carolinewebtech he has a fix for this

• 
  pe47pp (@pe47pp) reported 30 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  legally brown (@groovycamp) reported 31 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  George (@George189343130) reported 39 minutes ago

  @Viber @Viber why did you block my account and you don’t help me to unblock it even if I have raised multiple tickets!

• 
  Alexander (Alexandros) Agathos (@agath_alex) reported 41 minutes ago

  @NVIDIA @Viber is not working in @ubuntu 24 with your driver. Viber has in general difficulties loading in Ubuntu 24. I think when you fix viber to work with appimage it breaks the driver. You need to fix this issue.

• 
  Jovana Halvorson (@JBStojakovic) reported 41 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 47 minutes ago

  @Viber Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported 47 minutes ago

  Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

• 
  Charles Galang (@chuck__md) reported 48 minutes ago

  @ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  King Navin (@itskingnb) reported 49 minutes ago

  @Viber @Viber_India are you not going to help???

• 
  . (@byineo) reported 52 minutes ago

  .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

• 
  🫥yuki (@kristenwithk) reported 56 minutes ago

  @Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages