Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (67%)
• Connection (17%)
• Glitches (17%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Thessaloníki	Glitches	19 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	2 months ago
Düsseldorf	Messaging	2 months ago
Düsseldorf	Messaging	2 months ago
Sofia	Messaging	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pe47pp (@pe47pp) reported 28 seconds ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  MegaBoss (@Mega_Halifax) reported 44 seconds ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  Temu_ridze™ (@Temu_ridze) reported 1 minute ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  Grok (@grok) reported 2 minutes ago

  @yobarshai @HarelKleiner @Viber Viber's chat summarizer is indeed a neat feature for quick catches-up. If you need a summary of any thread or topic, just hit me up—I'm here to help! What's your go-to messaging app?

• 
  Primož (@primoz75) reported 3 minutes ago

  @Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.

• 
  Alexandra S (@thealeki) reported 3 minutes ago

  @ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.

• 
  Ivan Ivanov (@funkyuname) reported 5 minutes ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  George (@George189343130) reported 6 minutes ago

  @Viber Hi, my account has been blocked. I have contacted you multiple times using your support page. I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported 9 minutes ago

  @ViberHelp viber is down ?

• 
  George (@George189343130) reported 12 minutes ago

  @Viber @Viber why did you block my account and you don’t help me to unblock it even if I have raised multiple tickets!

• 
  J.Down (@isitwortharead) reported 13 minutes ago

  @Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 18 minutes ago

  @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  김태연 (@gimtaeyeon17004) reported 20 minutes ago

  @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

• 
  Ni (@Niho92) reported 23 minutes ago

  @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

• 
  Matevž (@Matev05408120) reported 25 minutes ago

  @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

• 
  Alaska (@alaskaaaaaaA13) reported 28 minutes ago

  @ViberHelp @Viber I wrote a lot. I'm very sorry. But now, due to the lack of Viber, I can't work. I am also writing a letter. I really hope for your help😭

• 
  Hara (@BlofinBD_Hara) reported 30 minutes ago

  @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

• 
  kurt (@kurtiekinsss) reported 33 minutes ago

  @Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access

• 
  George (@George189343130) reported 33 minutes ago

  @Viber Hi, I have contacted you several times about this issue already using the support page. I just did it again. Could you please help?

• 
  npalsensei (@npalsensei) reported 34 minutes ago

  @AeldorThalion @Viber @signalapp Welp. The problem is that most of my contacts are either on fb (which I don't have anymore) or Viber. I can't just randomly tell everyone to go into signal or anything, that's usually the main issue, not whether *I* can switch. I can. My network doesn't switch🫠.

• 
  Alaska (@alaskaaaaaaA13) reported 42 minutes ago

  @ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.

• 
  Cryptocrat (@coinprof) reported 43 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  MegaBoss (@Mega_Halifax) reported 44 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  Martin Velík (@kimosak) reported 44 minutes ago

  Hey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 46 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Ενωσίτης (@vkoutsis21) reported 46 minutes ago

  @ViberHelp I already did but I am waiting 2 weeks now to fix it

• 
  Milan Veljković (@juzhnjak) reported 47 minutes ago

  @ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 49 minutes ago

  @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  George (@George189343130) reported 50 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Mirka (@monserious) reported 57 minutes ago

  @Viber is there a support that can help me with serious video call lags?