Viber status: messaging issues and outage reports

Problems in the last 24 hours

Viber signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Connection (50%)
• Messaging (36%)
• Glitches (7%)
• Video (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Normanton	Connection	3 days ago
Guayaquil	Messaging	14 days ago
Guayaquil	Connection	16 days ago
Guayaquil	Video	20 days ago
Quezon City	Connection	21 days ago
Ljubljana	Connection	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jhesa (@jhesacj43) reported 47 seconds ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  🫥yuki (@kristenwithk) reported 3 minutes ago

  @Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages

• 
  S Collis #FBPE (@NomisSilloc) reported 5 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  George (@George189343130) reported 9 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  legally brown (@groovycamp) reported 10 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Sonia ✨ (@LadyCloud95) reported 11 minutes ago

  @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

• 
  Stewart M (@stewart_1974) reported 13 minutes ago

  Hi @ViberHelp! I submitted several support tickets regarding my account issue, but haven't received a resolution yet. Ticket ID: .#18689087. Could you please check and assist? Sent details via DM. @ViberHelp

• 
  Totally Wandering Dinosaur (@thatdynodayo) reported 13 minutes ago

  @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

• 
  Magdalena Laskowska (@sasalka0808) reported 13 minutes ago

  @ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.

• 
  Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported 16 minutes ago

  Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

• 
  Jacob Chaddington (@TheChadSnap) reported 24 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  Photis Constantinou (@photiscon) reported 25 minutes ago

  @Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 27 minutes ago

  @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  Magadh Tours (India) (@magadhtours) reported 32 minutes ago

  @ViberHelp Dear Sir, Madam It's almost a week, there is no action at all. I have not Violated any law. If so, please do let me know, in that condition I will avoid those activities. But please solve this issue. thank you

• 
  ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported 33 minutes ago

  @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

• 
  . (@byineo) reported 35 minutes ago

  .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

• 
  stshhh (@Armendi) reported 36 minutes ago

  @ViberHelp Hello i have an issue activating viber on a new phone

• 
  Ivan Ivanov (@funkyuname) reported 37 minutes ago

  @Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.

• 
  김태연 (@gimtaeyeon17004) reported 40 minutes ago

  @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

• 
  Neil (@itsmeneiill) reported 46 minutes ago

  Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

• 
  Temu_ridze™ (@Temu_ridze) reported 49 minutes ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported 51 minutes ago

  @ViberHelp viber is down ?

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 51 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  pe47pp (@pe47pp) reported 52 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  Brenda Martinez (@BrendaMartine_) reported 53 minutes ago

  @000xdi @Viber If you've been duped or your digital assets have been stolen, it's best to contact @Fortis_Chain for help. They can provide you with thorough instructions on how to recover and get your money back.

• 
  Hara (@BlofinBD_Hara) reported 55 minutes ago

  @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 56 minutes ago

  @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  Ivan Ivanov (@funkyuname) reported 57 minutes ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  JMooreBoston (@JMooreBoston) reported 57 minutes ago

  @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

• 
  Sasa (@ES_mastertrader) reported 59 minutes ago

  @ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account