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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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App Crashing (33%)
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Messaging (25%)
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Connection (25%)
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Multimedia (10%)
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Sign in (4%)
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Glitches (2%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kanpur |
Connection | |
 Sofia |
Messaging | |
 Tübingen |
Messaging | |
 Yangon |
Multimedia | |
 Yerevan |
Messaging | |
| Thüngersheim |
Messaging |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Leni Rožková
(@LeniRoCZ) reported
@ViberHelp Hi, I wrote to you via the form and also by email. But the support does not respond for long. I can not login. When I enter my number, activation fail. My number is reportedly spam, but why? Thanks to you, I have a problem with passing on important work information in my new job.
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Arnoldas Grigutis
(@varfrog) reported
@Viber problem on iOS 15.1: messages arrive only after Viber is opened, until then they do not arrive (sender sees 1 checkmark near messages). Seems like push notifications not arriving? All notifications are on. #viber
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RandomGuy
(@obicnoneobican1) reported
@ViberHelp Hello @ViberHelp i got an email where this was supposedly solved and advised to re-install app, which i did. But the issue is still present. Can we escalate this?! This is taking way too long!!
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Marla
(@mrlmaa_) reported
Wow. Got blocked out of my @Viber account for suspected spamming even though it never happened. Sent a ticket to the customer service about it and was told not to reply back and was offered no solution. No wonder people are switching to Telegram 😔
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Hermano Lobo🐺
(@Hermanolupus) reported
@Viber can’t see images until wifi connect. can help? iphone user
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Bea B. Martinez
(@beaballesca) reported
Help! My Viber app keeps crashing. Done everything from clearing cache/data to re-installing the app. Same problem @SamsungMobile @viber
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Marlon Manzano Ladesma
(@mmladesma17) reported
@ViberHelp @Viber kindly help me unblocked my number. i need it in my work. i was able to use it then suddenly it was blocked. thank you
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Filipe TIM BETA
(@filipegutemberg) reported
@ViberHelp Whatttt?!!! I've opened two tickets already!!! The service is back today, but was two days down!! My subscription must be extended two days more!!
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Arci Buganan
(@RaphunzeLOVE) reported
@ViberHelp Hi, im having a problem with activating my Viber. I was able to download it but messages are not sending. So, I uninstall and reinstall the app when I tried to log back in. The app says to get help. Can you help me?
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Arci Buganan
(@RaphunzeLOVE) reported
@ViberHelp What’s the next step? I badly need to get it activated. Im using it for work. Please help me
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fathun
(@fathun) reported
@kenodalo @Viber @SamsungMobile Having the same issue. Has it been resolved for you yet?
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Marlon Manzano Ladesma
(@mmladesma17) reported
@ViberHelp please help. my number is blocked. I dont know why.
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Татьяна
(@tatyanashishka) reported
@Viber @ViberHelp a problem after the update of 20.11 i can't make calls and messages until now! help me restore 931897270 Life. number 13 since Viber from his first year of work! i'm not spam or a fraud! i'm the community administrator. maybe the invitation got me blocked
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:) नवदिप🇳🇵
(@navarajkharal) reported
i am facing problem on log in @Viber . kindly request to assist me.
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Emina
(@Emina_Co) reported
@Viber hi! My account got blocked whilst I was on the phone with my grandma - unclear as to why. I only use it to call her and she’s hard of hearing so you need to call 5-7 times before she picks up. Any chance you can help me unblock?
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Jessryll Ann Margaret Batac
(@vajessryll) reported
@Viber hello please help me. I cant send message or make a call .Thank you
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Татьяна
(@tatyanashishka) reported
@ViberHelp Good afternoon there was a problem after the update of 20.11 i can't make calls and messages until now! help me restore 931897270 Life. number 13 since Viber from his first year of work! i'm not spam or a fraud! i'm the community administrator. maybe the invitation
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Mudasir Hussain🇵🇰
(@Mudasir74287148) reported
@ViberHelp Who can me i need help how to activate package to another person in another country
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Татьяна
(@tatyanashishka) reported
@ViberHelp Good afternoon there was a problem after the update of 20.11 i can't make calls and messages until now! help me restore 931897270 Life. number 13 since Viber from his first year of work! i'm not spam or a fraud! i'm the community administrator. maybe the invitation got me blocked
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Filipe TIM BETA
(@filipegutemberg) reported
@ViberHelp Whatttt?!!! I've opened two tickets already!!! The service still is down!!! My subscription must be extended!!
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Jason
(@JasonMengLy) reported
@ViberHelp I can’t sign in to Viber without the app said activate failed, can you help me please?
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Mondr.98
(@98Mondr) reported
@ViberHelp @Viber Hello, my problem is not resolved 
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Mahesh Poudel
(@MaheshPoudel13) reported
@Viber it seems for the past few days message specific emojis are removed in private chat group for all android devices. Is there a fix in sight?
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Elson
(@elsonxhx) reported
@Viber how can someone get in touch by phone call with you guys? Online customer service is terrible !! My viber number is blocked for no reason !!
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Stoyan Naydenov
(@naydenovstoyan) reported
@Viber your product is horrible. After trying to move my chats to a new device, I lost most of the images associated with them. I had to go back and forth between devices to solve the issue. That was UNTIL you blocked my number from getting auth codes. WTF?!
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Aphril F
(@FAphril) reported
@ViberHelp Talk to me please. I am going to loose my job for doing this to me. help me understand why can't a human being talk to me and just sending me an automated message.
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👑
(@1Alex_King) reported
@Viber could you please help me... On my iPhone i don't get messages until I enter into the viber app. If I am not in it i won't get messages. Why??? All notifications are on.
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Tega.
(@hashtagtega) reported
@ViberHelp I'm trying too activate My viber account again after resetting My phone but I'm getting "Activation Failed" please help
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ViberHelp
(@ViberHelp) reported
@beaballesca @SamsungMobile @Viber Hey, please specify your operating system version. Does the issue occur after update?
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👑
(@1Alex_King) reported
@ViberHelp could you please help me... On my iPhone i don't get messages until I enter into the viber app. If I am not in it i won't get messages. Why??? All notifications are on.