Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Messaging (60%)
- Connection (20%)
- Multimedia (10%)
- App Crashing (10%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sonthofen
|
Messaging | 2 days ago |
 Thessaloníki
|
Connection | 11 days ago |
|
Düsseldorf
|
Messaging | 11 days ago |
|
Düsseldorf
|
Messaging | 12 days ago |
 Sofia
|
Messaging | 1 month ago |
 La Tour-de-Peilz
|
Connection | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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pe47pp (@pe47pp) reported@Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me
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Martin Velík (@kimosak) reportedHi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?
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Nette Ponce (@nettespm) reported@Viber Has Viber Out Call gotten any better?. It's been a long time have not used it. It was so bad tgat it was a waste of credits/ money. Connection was bad and the credits keeps going down.
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Belle (@thelastheiress) reported@iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?
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JMooreBoston (@JMooreBoston) reported@ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏
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Mari Maria Mercedes Bench (@Momopopohehe) reported@ViberHelp hi, I am trying to transfer my viber to a different phone as my current phone needs to be fixed. however, once I am trying to log in to the new phone using the number, it is saying activation failed. as per your FAQ, this error means my number is used for spam???
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Bacon Fingered Bap Tosser 🔞 (@BunsOfHam) reported@Viber @Sasa2022dj @ViberHelp I tried alternate numbers as I can’t log in with the number I registered with. Support said they’d restore it in three days, but it’s still not working.
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Rakuten Viber (@Viber) reported@rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.
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Pulkit Atray (@PulkitAtray) reported@Viber @Microsoft Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity
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George (@George189343130) reported@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported@ViberHelp viber is down ?
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(🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported@Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working
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Cryptocrat (@coinprof) reported@ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.
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Ivan Ivanov (@funkyuname) reported@Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.
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Vlada zivic (@vlada_zivic) reported@Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!
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Ni (@Niho92) reported@Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655
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Temu_ridze™ (@Temu_ridze) reported@ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone
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Mirka (@monserious) reported@Viber is there a support that can help me with serious video call lags?
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Milan Veljković (@juzhnjak) reported@ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.
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ur mom (@squigme) reported@ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.
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Magdalena Laskowska (@sasalka0808) reported@ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.
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CLAUDIA CASILLAS (@CLAUDIA33910716) reported@Viber I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
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Magadh Tours (India) (@magadhtours) reported@ViberHelp It's more than 10 days, so far no solution? Is it your viber help center ?
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evelyn lewis (@evelyn23657) reported@000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io
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Marlon Jade Banzuelo (@jade_banzuelo) reportedOne issue with @Viber: it notifies contacts when a user changes their mobile number. That may seem useful, but with reports of mobile numbers being exploited in cyberattacks, it raises serious concerns.
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Hussain (@Hussain99066915) reported@ViberHelp @tracyplantlady Hi, please help me. My viber number gor blocked.
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Hatice ‘Deniz’ AVCI (@HaticeDenizAVCI) reported.@ThreeUK anyone else who can’t make and receive calls because of the Three outage, try using @Viber Audio, I did and it showed my number on the other end too, I usually would use @Skype before but we know that’s no more.
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Daniel Teichert (@Teichi1811) reported@ViberHelp I was charged to my CC for an annual subscription but my account was reset to regular. Please contact me asap to fix it.
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MegaBoss (@Mega_Halifax) reported@ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
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Наталия Немирович-Данченко (@Mirovich1958) reported@ViberHelp Hello! I'm asking for help. I reinstalled Viber and can't activate it. It says my number is blocked. My number was blocked on March 22, likely because I exceeded the allowed message limit. I was only forwarding messages to subscribers, though I had previously initiated