Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (33%)
• Connection (27%)
• App Crashing (20%)
• Multimedia (13%)
• Glitches (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Sofia	Messaging	30 days ago
La Tour-de-Peilz	Connection	1 month ago
Greater Noida	App Crashing	2 months ago
Stuttgart	Messaging	2 months ago
Baguio	Messaging	2 months ago
Blagnac	Multimedia	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MegaBoss (@Mega_Halifax) reported 3 minutes ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  George (@George189343130) reported 3 minutes ago

  @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  rev 🩷 (@goodluckbabey) reported 4 minutes ago

  @Viber your app is not working.. it’s freezing at opening and can’t click or scroll

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 6 minutes ago

  @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  AaMaldives (@Al_Maldives) reported 6 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  Ni (@Niho92) reported 6 minutes ago

  @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

• 
  Pulkit Atray (@PulkitAtray) reported 7 minutes ago

  @Viber @Microsoft Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity

• 
  MegaBoss (@Mega_Halifax) reported 8 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  Ivan Ivanov (@funkyuname) reported 14 minutes ago

  @Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.

• 
  Alaska (@alaskaaaaaaA13) reported 14 minutes ago

  I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

• 
  Bacon Fingered Bap Tosser 🔞 (@BunsOfHam) reported 15 minutes ago

  @Viber @Sasa2022dj @ViberHelp I tried alternate numbers as I can’t log in with the number I registered with. Support said they’d restore it in three days, but it’s still not working.

• 
  Nick Koks (@KolyaPV) reported 16 minutes ago

  @ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.

• 
  NYOle (@NYCOMch) reported 19 minutes ago

  @Viber hello, you blocked my mom account, who NEVER sent any spam! Your anti spam bot is terrible. my mom can't connect now with her friends and close people. your tech support is terrible just does nothing but sending the same message.

• 
  Marlon Jade Banzuelo (@jade_banzuelo) reported 22 minutes ago

  @Viber, why does it keep calling me after I cancel it? Is there a specific issue on your end, or does it seem glitchy?

• 
  legally brown (@groovycamp) reported 22 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  NYOle (@NYCOMch) reported 23 minutes ago

  @Viber Yes, it says your account is blocked because you sent spam and there is a link to an article about it. But my mom didn’t any spam. She has this problem since the end of May, she opened her account long time ago, like many years ago and never had this problem before.

• 
  bri (@briellyRb) reported 23 minutes ago

  @ViberHelp @Viber please help escalate my Viber Support Ticket #16028544. I already had 2 people respond to this ticket, and they stopped responding to me. I plan on using this number for business, and this is heavily impacting my work. Thank you!

• 
  Rakuten Viber (@Viber) reported 30 minutes ago

  @rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.

• 
  Mladen Šundič (@mladench) reported 36 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  rie (@rieisray) reported 37 minutes ago

  @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

• 
  ahmed shaan nazeem (@shaan5806) reported 38 minutes ago

  @Viber @Microsoft i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

• 
  NYOle (@NYCOMch) reported 41 minutes ago

  @ViberHelp Are you bot or what? I told you my issue, your support doesn’t help me at all.

• 
  Токсоносецот 2.0 (@buturipol2) reported 45 minutes ago

  @ViberHelp have you considered fixing your broken activation flows?

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 46 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  George (@George189343130) reported 47 minutes ago

  @Viber @Viber why did you block my account and you don’t help me to unblock it even if I have raised multiple tickets!

• 
  stshhh (@Armendi) reported 52 minutes ago

  @ViberHelp Hello i have an issue activating viber on a new phone

• 
  Alexander (Alexandros) Agathos (@agath_alex) reported 52 minutes ago

  installing the fuse package on @ubuntu 24 breaks the system. Fuse is needed to run viber on ubuntu 24 @Viber since the deb package they offer do not work on ubuntu 24. Please fix this it is embarassing.

• 
  Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported 56 minutes ago

  @ViberHelp viber is down ?

• 
  Jhesa (@jhesacj43) reported 57 minutes ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  Alaska (@alaskaaaaaaA13) reported 58 minutes ago

  @ViberHelp Please help with the requestViber Support Ticket #15013605! The attackers took possession of my account! They take a long time to respond! The statement to the police is written!