Viber status: messaging issues and outage reports

Problems in the last 24 hours

Viber signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Connection (50%)
• Messaging (36%)
• Glitches (7%)
• Video (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Normanton	Connection	3 days ago
Guayaquil	Messaging	14 days ago
Guayaquil	Connection	16 days ago
Guayaquil	Video	19 days ago
Quezon City	Connection	21 days ago
Ljubljana	Connection	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported 2 minutes ago

  @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

• 
  Ενωσίτης (@vkoutsis21) reported 7 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.

• 
  rie (@rieisray) reported 11 minutes ago

  @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

• 
  J.Down (@isitwortharead) reported 12 minutes ago

  @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

• 
  Alaska (@alaskaaaaaaA13) reported 15 minutes ago

  I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

• 
  kurt (@kurtiekinsss) reported 16 minutes ago

  @Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access

• 
  smokefree hub (@smokefree_hub) reported 17 minutes ago

  @ViberHelp #18551996 still no update, I received an email that an agent will personally follow up on it but no one is actually contacting us. Please help us.

• 
  George (@George189343130) reported 17 minutes ago

  @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Naomi Brockwell priv/acc (@naomibrockwell) reported 23 minutes ago

  @paul_tartan @SimpleXChat @Viber The app isn't the problem, the environment is

• 
  Alaska (@alaskaaaaaaA13) reported 23 minutes ago

  @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

• 
  smokefree hub (@smokefree_hub) reported 26 minutes ago

  @ViberHelp Can an agent please check Ticket #18551996? We've been trying to get some support on our issue but no progress @ViberHelp

• 
  J.Down (@isitwortharead) reported 26 minutes ago

  @Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.

• 
  Jack Hewson Bluesky handle: @jackhewson.com (@jack_s_hewson) reported 27 minutes ago

  @Viber You service doesn't work. I have bought Viber out credit but every time I attempt to call a number it tells me I need to buy credit. This is frustrating, your product doesn't work

• 
  bri (@briellyRb) reported 28 minutes ago

  Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

• 
  Stewart M (@stewart_1974) reported 34 minutes ago

  Hi @ViberHelp! I submitted several support tickets regarding my account issue, but haven't received a resolution yet. Ticket ID: .#18689087. Could you please check and assist? Sent details via DM. @ViberHelp

• 
  Eszter K. (@k_e_esther) reported 35 minutes ago

  @Viber Can you please help me activate Viber on my new iPhone? I keep going in circles with you. You keep sending me an SMS activation code, but I need a PHONE CALL to activate the app. This has been ridiculous!

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 37 minutes ago

  @Viber Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Yevhen Kilihin (@YevhenKilihin) reported 38 minutes ago

  @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

• 
  Charles Galang (@chuck__md) reported 38 minutes ago

  @ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  ✧ (@riarixiex) reported 42 minutes ago

  need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

• 
  Milan Veljković (@juzhnjak) reported 43 minutes ago

  @ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.

• 
  morescode (@morescode1) reported 44 minutes ago

  @ViberHelp Hi my number was blocked pls help

• 
  dara.v (@darav) reported 44 minutes ago

  @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

• 
  MegaBoss (@Mega_Halifax) reported 44 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  pe47pp (@pe47pp) reported 47 minutes ago

  @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  legally brown (@groovycamp) reported 50 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  BrktiCevap (@BrktiCevap) reported 54 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  Mohammad Sazid (@Mohamma00078850) reported 58 minutes ago

  @Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!

• 
  Belle (@thelastheiress) reported 58 minutes ago

  @Viber I have an issue with your app it keeps on freezing like I can’t do anything I already tried to restart phone, uniinstall reinstall app but same issue

• 
  Photis Constantinou (@photiscon) reported 59 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265