Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (31%)
• Connection (31%)
• App Crashing (19%)
• Multimedia (13%)
• Glitches (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Sofia	Messaging	21 days ago
La Tour-de-Peilz	Connection	1 month ago
Greater Noida	App Crashing	1 month ago
Stuttgart	Messaging	2 months ago
Baguio	Messaging	2 months ago
Blagnac	Multimedia	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 2 minutes ago

  @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  Roni DVA (@Ronigleamonly) reported 4 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  NYOle (@NYCOMch) reported 5 minutes ago

  @ViberHelp Are you bot or what? I told you my issue, your support doesn’t help me at all.

• 
  Mark Sims (@sims248) reported 6 minutes ago

  @000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.

• 
  gerard (@gerardmikhail) reported 6 minutes ago

  @ViberHelp hi can you guys help me with my viber. My account is blocked being suspected as spammer.

• 
  Temu_ridze™ (@Temu_ridze) reported 10 minutes ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  Jovana Halvorson (@JBStojakovic) reported 11 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  George (@George189343130) reported 13 minutes ago

  @ViberHelp you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Martin Velík (@kimosak) reported 15 minutes ago

  Hey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬

• 
  George (@George189343130) reported 15 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Charles Galang (@chuck__md) reported 16 minutes ago

  @ViberHelp @ViberHelp its been 3 days since i got a new ticket to unblock my number, there is still no change. Please help. Thanks

• 
  Lavina PNY (@Lavipny) reported 17 minutes ago

  @Viber Customer service

• 
  myhouseinnice (@myhouseinnice1) reported 18 minutes ago

  @ViberHelp Hello!! I am logged out of my Viber, deleted the app and redownloaded and now can’t activate 🥹 Can you help please?

• 
  NYOle (@NYCOMch) reported 22 minutes ago

  @Viber Hello, can you help me with my issue?

• 
  Sanjin Mandić (@MandicSanjin) reported 23 minutes ago

  @ViberHelp I have problem activating account. I am using your support, and i am getting automatic replies every time. Replies that dont help at all. How to fix this

• 
  Jovana Halvorson (@JBStojakovic) reported 24 minutes ago

  @Viber can you help me unblock my mothers phone number? It was reported as spam, she is elderly and we cant access her viber at all to get assistance. I sent multiple emails.

• 
  MegaBoss (@Mega_Halifax) reported 27 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  rie (@rieisray) reported 32 minutes ago

  @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

• 
  Mari Maria Mercedes Bench (@Momopopohehe) reported 37 minutes ago

  @ViberHelp hi, I am trying to transfer my viber to a different phone as my current phone needs to be fixed. however, once I am trying to log in to the new phone using the number, it is saying activation failed. as per your FAQ, this error means my number is used for spam???

• 
  pe47pp (@pe47pp) reported 40 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  Vlada zivic (@vlada_zivic) reported 42 minutes ago

  @Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!

• 
  NYOle (@NYCOMch) reported 43 minutes ago

  @Viber Any help? We really don’t know what to do.. no real customer support. My last hope was here.

• 
  George (@George189343130) reported 43 minutes ago

  @Viber Hi, I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  Jacob Chaddington (@TheChadSnap) reported 44 minutes ago

  I have lived in 3 different countries and used countless services for messaging and @Viber the worst by far. The randomly block your account, have zero customer service, and zero way to get in contact with them. VIBER IS A SCAM!

• 
  NYOle (@NYCOMch) reported 45 minutes ago

  @Viber hello, you blocked my mom account, who NEVER sent any spam! Your anti spam bot is terrible. my mom can't connect now with her friends and close people. your tech support is terrible just does nothing but sending the same message.

• 
  Yevhen Kilihin (@YevhenKilihin) reported 45 minutes ago

  @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

• 
  Jacob Chaddington (@TheChadSnap) reported 47 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  乃し〇匚Ҡ 67 (@Ramane_Boda) reported 47 minutes ago

  @ViberHelp @Viber Hi! I already opened a support ticket about this issue, but I haven't received any response yet. Could you please check it or escalate the issue?

• 
  denixx baykin (@denixxbaykin) reported 55 minutes ago

  @Viber servers have some problems with time sync in Ukraine. I started a channel for condominium, and sometimes I have messages there dated 1970-01-01, the UNIX epoch start. This also happens on a couple of other public channels I have subscribed.

• 
  Mariyam Shaathiya (@m_shaathy) reported 59 minutes ago

  @Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!