Viber status: messaging issues and outage reports

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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0
Apr 18, 11:00 AM EDT	0	0
Apr 18, 11:20 AM EDT	0	0
Apr 18, 11:40 AM EDT	0	0
Apr 18, 12:00 PM EDT	0	0
Apr 18, 12:20 PM EDT	0	0
Apr 18, 12:40 PM EDT	0	0
Apr 18, 1:00 PM EDT	0	0
Apr 18, 1:20 PM EDT	0	0
Apr 18, 1:40 PM EDT	0	0
Apr 18, 2:00 PM EDT	0	0
Apr 18, 2:20 PM EDT	0	0
Apr 18, 2:40 PM EDT	0	0
Apr 18, 3:00 PM EDT	0	0
Apr 18, 3:20 PM EDT	0	0
Apr 18, 3:40 PM EDT	0	0
Apr 18, 4:00 PM EDT	0	0
Apr 18, 4:20 PM EDT	0	0
Apr 18, 4:40 PM EDT	0	0
Apr 18, 5:00 PM EDT	0	0
Apr 18, 5:20 PM EDT	0	0
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0
Apr 18, 7:40 PM EDT	0	0
Apr 18, 8:00 PM EDT	0	0
Apr 18, 8:20 PM EDT	0	0
Apr 18, 8:40 PM EDT	0	0
Apr 18, 9:00 PM EDT	0	0
Apr 18, 9:20 PM EDT	0	0
Apr 18, 9:40 PM EDT	0	0
Apr 18, 10:00 PM EDT	0	0
Apr 18, 10:20 PM EDT	0	0
Apr 18, 10:40 PM EDT	0	0
Apr 18, 11:00 PM EDT	0	0
Apr 18, 11:20 PM EDT	0	0
Apr 18, 11:40 PM EDT	0	0
Apr 19, 12:00 AM EDT	0	0
Apr 19, 12:20 AM EDT	0	0
Apr 19, 12:40 AM EDT	0	0
Apr 19, 1:00 AM EDT	0	0
Apr 19, 1:20 AM EDT	0	0
Apr 19, 1:40 AM EDT	0	0
Apr 19, 2:00 AM EDT	0	0
Apr 19, 2:20 AM EDT	0	0
Apr 19, 2:40 AM EDT	0	0
Apr 19, 3:00 AM EDT	0	0
Apr 19, 3:20 AM EDT	0	0
Apr 19, 3:40 AM EDT	0	0
Apr 19, 4:00 AM EDT	0	0
Apr 19, 4:20 AM EDT	0	0
Apr 19, 4:40 AM EDT	0	0
Apr 19, 5:00 AM EDT	0	0
Apr 19, 5:20 AM EDT	0	0
Apr 19, 5:40 AM EDT	0	0
Apr 19, 6:00 AM EDT	0	0
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0
Apr 19, 8:00 AM EDT	0	0
Apr 19, 8:20 AM EDT	0	0
Apr 19, 8:40 AM EDT	0	0
Apr 19, 9:00 AM EDT	0	0

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

Connection (47%)
Multimedia (18%)
App Crashing (12%)
Messaging (12%)
Sign in (6%)
Glitches (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Blagnac	Multimedia	4 days ago
Hamburg	Messaging	17 days ago
Athens	App Crashing	21 days ago
Budapest	Multimedia	24 days ago
Ramat Gan	Connection	25 days ago
Lefkáda	App Crashing	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

MegaBoss (@Mega_Halifax) reported 1 second ago
The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and no communication, leaving you unable to connect to family and friends!
Jacob Chaddington (@TheChadSnap) reported 2 minutes ago
I have lived in 3 different countries and used countless services for messaging and @Viber the worst by far. The randomly block your account, have zero customer service, and zero way to get in contact with them. VIBER IS A SCAM!
Laith Ali (@Laith9A) reported 5 minutes ago
@Viber Please help me
Бойчев Алексей (@pro100jiexbl4) reported 5 minutes ago
@ViberHelp help me to unblock my account pls🙏
George (@George189343130) reported 7 minutes ago
@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
euphor_G (@euphor_G) reported 8 minutes ago
@daddyblondlegs @Viber I had same issues days back but,with the help of @Webtooncoin90 company they helped me recovered my hacked account back and I can now access my account back as normal you can message them for help
Nash (@nashgalang) reported 13 minutes ago
@ViberHelp hello im changing jobs and im informing my work related viber groups of my leaving. I was blocked due to spam. I need to be unblocked ASAP. I need to inform people of this and need to reply to impt work related messages that i can no longer help them.
George (@George189343130) reported 14 minutes ago
@Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
Mari Maria Mercedes Bench (@Momopopohehe) reported 17 minutes ago
@ViberHelp hi, I am trying to transfer my viber to a different phone as my current phone needs to be fixed. however, once I am trying to log in to the new phone using the number, it is saying activation failed. as per your FAQ, this error means my number is used for spam???
NYOle (@NYCOMch) reported 18 minutes ago
@Viber That’s what I got:”Hello, We have resolved this ticket, as we haven’t received your feedback in some time.” What feedback!? I wrote them about the issue and nothing was fixed, and now they send me this message. I don’t understand anything
Jacob Chaddington (@TheChadSnap) reported 19 minutes ago
Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.
Mirka (@monserious) reported 20 minutes ago
@Viber is there a support that can help me with serious video call lags?
morescode (@morescode1) reported 21 minutes ago
@ViberHelp My number is blocked. Pls help
clars • HOONDORIKO • (@FrvrH00n) reported 21 minutes ago
Hello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲
MegaBoss (@Mega_Halifax) reported 23 minutes ago
@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!
crypto ၊||၊ DeSpeed ၊||၊ DDAI (@crypt0rrent) reported 23 minutes ago
is your system down? @Viber i can't login my number
Rakuten Viber (@Viber) reported 24 minutes ago
@rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.
Hussain (@Hussain99066915) reported 26 minutes ago
@ViberHelp @tracyplantlady Hi, please help me. My viber number gor blocked.
Iamtjazcizej (@iamtjazcizej) reported 27 minutes ago
@ViberHelp I already clearly explained this is a scam case. My number was changed and is now being used to send messages to others from +380968729014. Please at least block this number immediately until the issue is resolved.
CLAUDIA CASILLAS (@CLAUDIA33910716) reported 29 minutes ago
@Viber I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport
J.Down (@isitwortharead) reported 33 minutes ago
@Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.
Leon Brin (@SuddenlyBrin) reported 34 minutes ago
@viber please help
Mahmoud (@Mahmoud74865338) reported 35 minutes ago
@ViberHelpHello, Viber, what happened to you, and this failed employee does not solve any problem for us, and that is why no the program develops because of this failed employee Amine Khadir @Viber @DjamelAgaoua
ur mom (@squigme) reported 39 minutes ago
@ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.
evelyn lewis (@evelyn23657) reported 41 minutes ago
@000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io
legally brown (@groovycamp) reported 47 minutes ago
@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
Pulkit Atray (@PulkitAtray) reported 50 minutes ago
@Viber @Microsoft Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity
dara.v (@darav) reported 51 minutes ago
@Viber hi , having trouble getting access code to activate Viber account . Call not coming through
Denys Kulchytskyi (@KulchytskyiD) reported 52 minutes ago
@ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.
pe47pp (@pe47pp) reported 58 minutes ago
@ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me