Viber status: messaging issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 17, 9:00 AM EDT	0	0
May 17, 9:20 AM EDT	0	0
May 17, 9:40 AM EDT	0	0
May 17, 10:00 AM EDT	0	0
May 17, 10:20 AM EDT	0	0
May 17, 10:40 AM EDT	0	0
May 17, 11:00 AM EDT	0	0
May 17, 11:20 AM EDT	0	0
May 17, 11:40 AM EDT	0	0
May 17, 12:00 PM EDT	0	0
May 17, 12:20 PM EDT	0	0
May 17, 12:40 PM EDT	0	0
May 17, 1:00 PM EDT	0	0
May 17, 1:20 PM EDT	0	0
May 17, 1:40 PM EDT	0	0
May 17, 2:00 PM EDT	0	0
May 17, 2:20 PM EDT	0	0
May 17, 2:40 PM EDT	0	0
May 17, 3:00 PM EDT	0	0
May 17, 3:20 PM EDT	0	0
May 17, 3:40 PM EDT	0	0
May 17, 4:00 PM EDT	0	0
May 17, 4:20 PM EDT	0	0
May 17, 4:40 PM EDT	0	0
May 17, 5:00 PM EDT	0	0
May 17, 5:20 PM EDT	0	0
May 17, 5:40 PM EDT	0	0
May 17, 6:00 PM EDT	0	0
May 17, 6:20 PM EDT	0	0
May 17, 6:40 PM EDT	0	0
May 17, 7:00 PM EDT	0	0
May 17, 7:20 PM EDT	0	0
May 17, 7:40 PM EDT	0	0
May 17, 8:00 PM EDT	0	0
May 17, 8:20 PM EDT	0	0
May 17, 8:40 PM EDT	0	0
May 17, 9:00 PM EDT	0	0
May 17, 9:20 PM EDT	0	0
May 17, 9:40 PM EDT	0	0
May 17, 10:00 PM EDT	0	0
May 17, 10:20 PM EDT	0	0
May 17, 10:40 PM EDT	0	0
May 17, 11:00 PM EDT	0	0
May 17, 11:20 PM EDT	0	0
May 17, 11:40 PM EDT	0	0
May 18, 12:00 AM EDT	0	0
May 18, 12:20 AM EDT	0	0
May 18, 12:40 AM EDT	0	0
May 18, 1:00 AM EDT	0	0
May 18, 1:20 AM EDT	0	0
May 18, 1:40 AM EDT	0	0
May 18, 2:00 AM EDT	0	0
May 18, 2:20 AM EDT	0	0
May 18, 2:40 AM EDT	0	0
May 18, 3:00 AM EDT	0	0
May 18, 3:20 AM EDT	0	0
May 18, 3:40 AM EDT	0	0
May 18, 4:00 AM EDT	0	0
May 18, 4:20 AM EDT	0	0
May 18, 4:40 AM EDT	0	0
May 18, 5:00 AM EDT	0	0
May 18, 5:20 AM EDT	0	0
May 18, 5:40 AM EDT	0	0
May 18, 6:00 AM EDT	0	0
May 18, 6:20 AM EDT	0	0
May 18, 6:40 AM EDT	0	0
May 18, 7:00 AM EDT	0	0
May 18, 7:20 AM EDT	0	0
May 18, 7:40 AM EDT	0	0
May 18, 8:00 AM EDT	0	0
May 18, 8:20 AM EDT	0	0
May 18, 8:40 AM EDT	0	0
May 18, 9:00 AM EDT	0	0

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

Connection (37%)
Messaging (21%)
Multimedia (16%)
App Crashing (16%)
Sign in (5%)
Glitches (5%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
La Tour-de-Peilz	Connection	10 days ago
Greater Noida	App Crashing	19 days ago
Stuttgart	Messaging	25 days ago
Baguio	Messaging	26 days ago
Blagnac	Multimedia	1 month ago
Hamburg	Messaging	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

Roni DVA (@Ronigleamonly) reported 1 minute ago
@Viber Dear Viber Support Team, I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402, Purchase Date: 23/03/2026 Thank you for your assistance. Sincerely, PK
Sameer 🇲🇻 (@Chorteyyy) reported 3 minutes ago
@Viber I have a problem that started occurring 2 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
rie (@rieisray) reported 8 minutes ago
@Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?
MegaBoss (@Mega_Halifax) reported 8 minutes ago
@Viber The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!
Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported 15 minutes ago
Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?
legally brown (@groovycamp) reported 16 minutes ago
@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
Jacob Chaddington (@TheChadSnap) reported 22 minutes ago
@NYCOMch @Viber Lmao I am having this SAME exact issue
Ενωσίτης (@vkoutsis21) reported 23 minutes ago
@ViberHelp I already did but I am waiting 2 weeks now to fix it
गजेन्द्र वीर खत्री JBR (@gajadhamme) reported 24 minutes ago
Hello @Viber what's wrong with your calling service??
Greg Old (@gold27701) reported 25 minutes ago
@ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution
Denys Kulchytskyi (@KulchytskyiD) reported 26 minutes ago
@ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.
MegaBoss (@Mega_Halifax) reported 27 minutes ago
@Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else
crypto ၊||၊ DeSpeed ၊||၊ DDAI (@crypt0rrent) reported 28 minutes ago
is your system down? @Viber i can't login my number
George (@George189343130) reported 29 minutes ago
@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
BrktiCevap (@BrktiCevap) reported 30 minutes ago
@Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.
Magdalena Laskowska (@sasalka0808) reported 33 minutes ago
@ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.
George (@George189343130) reported 34 minutes ago
@Viber why did you block my account and you don’t help me to unblock it even I have raised multiple tickets!
Alaska (@alaskaaaaaaA13) reported 36 minutes ago
@ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.
legally brown (@groovycamp) reported 36 minutes ago
@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
gerard (@gerardmikhail) reported 40 minutes ago
@ViberHelp hi can you guys help me with my viber. My account is blocked being suspected as spammer.
김태연 (@gimtaeyeon17004) reported 41 minutes ago
@ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.
Sameer 🇲🇻 (@Chorteyyy) reported 45 minutes ago
@ViberHelp @SUGAhaesseoyo @Viber I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
George (@George189343130) reported 46 minutes ago
@Viber Hi, my account has been blocked. I have contacted you multiple times using your support page. I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?
Elvis (@Elvis_cyberspy) reported 48 minutes ago
@araDaraBlue @ViberHelp Message me directly for help
King Navin (@itskingnb) reported 49 minutes ago
@Viber @Viber_India are you not going to help???
sofy (@hofy_sofy) reported 50 minutes ago
@ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks
Nette Ponce (@nettespm) reported 50 minutes ago
@Viber Has Viber Out Call gotten any better?. It's been a long time have not used it. It was so bad tgat it was a waste of credits/ money. Connection was bad and the credits keeps going down.
W A Q U II🫥 (@eirahclee) reported 52 minutes ago
@Viber Please I badly need help and you customer service is not replying
Charles Galang (@chuck__md) reported 52 minutes ago
@ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.
j ⁷ (@SUGAhaesseoyo) reported 56 minutes ago
@Viber @ViberHelp can someone help me i'm having issues with your app