Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (56%)
• Connection (33%)
• Glitches (11%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Imsida	Messaging	11 hours ago
Paris	Connection	1 day ago
Nitra	Connection	4 days ago
Thessaloníki	Glitches	23 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jovana Halvorson (@JBStojakovic) reported 2 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  MegaBoss (@Mega_Halifax) reported 3 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported 7 minutes ago

  @ViberHelp viber is down ?

• 
  Alaska (@alaskaaaaaaA13) reported 7 minutes ago

  @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

• 
  legally brown (@groovycamp) reported 11 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  MegaBoss (@Mega_Halifax) reported 11 minutes ago

  @Viber @Microsoft Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  clars • HOONDORIKO • (@FrvrH00n) reported 12 minutes ago

  Hello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲

• 
  MegaBoss (@Mega_Halifax) reported 12 minutes ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  Greg Old (@gold27701) reported 13 minutes ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  Paromita Dey (@paromitade) reported 15 minutes ago

  @Viber hi, could you help me transferring my device to another one? Thanks

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 15 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Alaska (@alaskaaaaaaA13) reported 16 minutes ago

  @ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!

• 
  George (@George189343130) reported 20 minutes ago

  @Viber Hi, my account has been blocked. I have contacted you multiple times using your support page. I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  Alaska (@alaskaaaaaaA13) reported 21 minutes ago

  I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

• 
  J.Down (@isitwortharead) reported 25 minutes ago

  @ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.

• 
  jimerca (@mercyjinuy) reported 25 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  Alaska (@alaskaaaaaaA13) reported 30 minutes ago

  @ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.

• 
  Jacob Chaddington (@TheChadSnap) reported 30 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  Ni (@Niho92) reported 30 minutes ago

  @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 33 minutes ago

  @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  Dardan Beqiri (@dardbeqiri) reported 34 minutes ago

  @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

• 
  Aiman Ahmed (@AimanAhmed333) reported 34 minutes ago

  @Chorteyyy @Viber Same issue. Fixed now? I'm not receiving any messages. Not sending either

• 
  Mirka (@monserious) reported 37 minutes ago

  @Viber is there a support that can help me with serious video call lags?

• 
  S Collis #FBPE (@NomisSilloc) reported 38 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  IndiaClarePerry (@IndiaPerry6) reported 38 minutes ago

  @ViberHelp created an account several months ago, couldn’t access it as couldn’t receive the activation text. tried to cancel it but I couldn’t get into the app. Now in the UK but still no text is coming through to activate. Pls stop charging me for a service I can’t use.

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 42 minutes ago

  @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  King Navin (@itskingnb) reported 43 minutes ago

  @Viber @Viber_India are you not going to help???

• 
  MegaBoss (@Mega_Halifax) reported 45 minutes ago

  @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

• 
  ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported 49 minutes ago

  @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

• 
  Nick Koks (@KolyaPV) reported 51 minutes ago

  @ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.