1. Home
  2. Companies
  3. Viber
Viber

Viber status: messaging issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 44% Messaging (44%)
  • 44% Connection (44%)
  • 6% Glitches (6%)
  • 6% Video (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Guayaquil Messaging 4 days ago
Guayaquil Connection 6 days ago
Guayaquil Video 9 days ago
Quezon City Connection 10 days ago
Ljubljana Connection 11 days ago
Nicosia Messaging 16 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • rep_09
    Tyler Durden ⭐⭐ (@rep_09) reported

    @ViberHelp @viber hello, I have had the 'activation' error since Thursday (2 days ago) and I opened tickets, (Tickets 18230932 and 18250324). I'm not getting any answer... Please help!

  • rieisray
    rie (@rieisray) reported

    @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

  • SUGAhaesseoyo
    j ⁷ (@SUGAhaesseoyo) reported

    @Viber @ViberHelp can someone help me i'm having issues with your app

  • pro100jiexbl4
    Бойчев Алексей (@pro100jiexbl4) reported

    @ViberHelp help me to unblock my account pls🙏

  • mladench
    Mladen Šundič (@mladench) reported

    @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

  • isitwortharead
    J.Down (@isitwortharead) reported

    @ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp @BarzanSadiq Hi my number was blocked pls help

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

  • riarixiex
    (@riarixiex) reported

    need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

  • alvnmiranda
    ᗩᒪᐯIᑎ (@alvnmiranda) reported

    @Viber Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

  • Niho92
    Ni (@Niho92) reported

    @Viber @ViberHelp My phone number was wrongly blocked for “spam” even though I only use Viber for private communication with a few contacts. It has been 5 days and support only sends automated replies with no actual help. Ticket ID - 17125655

  • viktoria47209
    Виктория Романова (@viktoria47209) reported

    @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

  • FauzyMohamed
    Mohamed Fauzee (@FauzyMohamed) reported

    Can you ask your support team to attend the issues I raised via email regarding viber account activation? No response for any emails. "Viber Support Ticket #17999720: Unable to activate viber" @Viber

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber Please note that scammers have activated my Viber again. Changed the date of birth to 12.03 !!! Today is 12:34 Ukrainian time. I beg you to help me 😭 I have owned the specified phone number for more than 15 years.

  • Matev05408120
    Matevž (@Matev05408120) reported

    @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

  • funkyuname
    Ivan Ivanov (@funkyuname) reported

    @Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.

  • SkyKhan78307740
    Sky Khan (@SkyKhan78307740) reported

    @Viber Hello i am having problem with changing number to usa from pakistani number Help

  • thatdynodayo
    Totally Wandering Dinosaur (@thatdynodayo) reported

    @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

  • CLAUDIA33910716
    CLAUDIA CASILLAS (@CLAUDIA33910716) reported

    @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

  • JMooreBoston
    JMooreBoston (@JMooreBoston) reported

    @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber I wrote a lot. I'm very sorry. But now, due to the lack of Viber, I can't work. I am also writing a letter. I really hope for your help😭

  • Chorteyyy
    Sameer 🇲🇻 (@Chorteyyy) reported

    @ViberHelp @SUGAhaesseoyo @Viber I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

  • chuck__md
    Charles Galang (@chuck__md) reported

    @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • m_shaathy
    Mariyam Shaathiya (@m_shaathy) reported

    @Viber "URGENT HELP: My Verified Business account (+9607668115) has been blocked since March 1st. I am a Verified Admin since 2019 with 2,736 members. Ticket [WRJ0K6-542LM]. No human has replied to my proof for 9 days. This is hurting my business. Please help me get a manual review!

  • Chorteyyy
    Sameer 🇲🇻 (@Chorteyyy) reported

    @Viber I have a problem that started occurring 2 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

  • squigme
    ur mom (@squigme) reported

    @ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.

  • gimtaeyeon17004
    김태연 (@gimtaeyeon17004) reported

    @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

  • primoz75
    Primož (@primoz75) reported

    @Alliet_001 @Viber Need help of the assistance. They don’t reply on my ticket.

  • k_e_esther
    Eszter K. (@k_e_esther) reported

    @Viber Can you please help me activate Viber on my new iPhone? I keep going in circles with you. You keep sending me an SMS activation code, but I need a PHONE CALL to activate the app. This has been ridiculous!