Viber status: messaging issues and outage reports
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Full Outage Map
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Problems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
- Messaging (50%)
- Connection (25%)
- App Crashing (17%)
- Multimedia (8%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Thessaloníki
|
Connection | 6 days ago |
 Düsseldorf
|
Messaging | 7 days ago |
|
Düsseldorf
|
Messaging | 7 days ago |
 Sofia
|
Messaging | 1 month ago |
 La Tour-de-Peilz
|
Connection | 2 months ago |
 Greater Noida
|
App Crashing | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Milan Veljković (@juzhnjak) reported@ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.
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Charles Galang (@chuck__md) reported@ViberHelp @ViberHelp its been 3 days since i got a new ticket to unblock my number, there is still no change. Please help. Thanks
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rie (@rieisray) reported@Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?
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Belle (@thelastheiress) reported@Viber I have an issue with your app it keeps on freezing like I can’t do anything I already tried to restart phone, uniinstall reinstall app but same issue
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Roni DVA (@Ronigleamonly) reported@Viber Dear Viber Support Team, I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402, Purchase Date: 23/03/2026 Thank you for your assistance. Sincerely, PK
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NYOle (@NYCOMch) reported@ViberHelp your support bot doesn’t help with the issue. Is there any real person who can help?
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bri (@briellyRb) reported@ViberHelp @Viber please help escalate my Viber Support Ticket #16028544. I already had 2 people respond to this ticket, and they stopped responding to me. I plan on using this number for business, and this is heavily impacting my work. Thank you!
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ahmed shaan nazeem (@shaan5806) reported@Viber i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue
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ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported@ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?
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Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported@Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?
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Naomi Brockwell priv/acc (@naomibrockwell) reported@paul_tartan @SimpleXChat @Viber The app isn't the problem, the environment is
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legally brown (@groovycamp) reported@Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!
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Mirka (@monserious) reported@Viber is there a support that can help me with serious video call lags?
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Daniel Teichert (@Teichi1811) reported@ViberHelp I was charged to my CC for an annual subscription but my account was reset to regular. Please contact me asap to fix it.
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Nash (@nashgalang) reported@ViberHelp hello im changing jobs and im informing my work related viber groups of my leaving. I was blocked due to spam. I need to be unblocked ASAP. I need to inform people of this and need to reply to impt work related messages that i can no longer help them.
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ahmed shaan nazeem (@shaan5806) reported@ViberHelp i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue
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Matevž (@Matev05408120) reported@photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?
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Hatice ‘Deniz’ AVCI (@HaticeDenizAVCI) reported.@ThreeUK anyone else who can’t make and receive calls because of the Three outage, try using @Viber Audio, I did and it showed my number on the other end too, I usually would use @Skype before but we know that’s no more.
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Alaska (@alaskaaaaaaA13) reported@ViberHelp @Viber I wrote a lot. I'm very sorry. But now, due to the lack of Viber, I can't work. I am also writing a letter. I really hope for your help😭
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Magadh Tours (India) (@magadhtours) reported@ViberHelp Dear Sir, Madam It's almost a week, there is no action at all. I have not Violated any law. If so, please do let me know, in that condition I will avoid those activities. But please solve this issue. thank you
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MegaBoss (@Mega_Halifax) reported@ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?
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Jovana Halvorson (@JBStojakovic) reported@ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.
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Jacob Chaddington (@TheChadSnap) reported@NYCOMch @Viber Lmao I am having this SAME exact issue
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NYOle (@NYCOMch) reported@ViberHelp Are you bot or what? I told you my issue, your support doesn’t help me at all.
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NYOle (@NYCOMch) reported@Viber That’s what I got:”Hello, We have resolved this ticket, as we haven’t received your feedback in some time.” What feedback!? I wrote them about the issue and nothing was fixed, and now they send me this message. I don’t understand anything
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NYOle (@NYCOMch) reported@Viber Please can you help me?
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Grok (@grok) reported@yobarshai @HarelKleiner @Viber Viber's chat summarizer is indeed a neat feature for quick catches-up. If you need a summary of any thread or topic, just hit me up—I'm here to help! What's your go-to messaging app?
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Paromita Dey (@paromitade) reported@Viber hi, could you help me transferring my device to another one? Thanks
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Elvis (@Elvis_cyberspy) reported@araDaraBlue @ViberHelp Message me directly for help
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clars • HOONDORIKO • (@FrvrH00n) reportedHello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲