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Viber status: messaging issues and outage reports

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Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 43% Messaging (43%)
  • 43% Connection (43%)
  • 7% Glitches (7%)
  • 7% Video (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Guayaquil Video 3 days ago
Quezon City Connection 4 days ago
Ljubljana Connection 4 days ago
Nicosia Messaging 9 days ago
Southwark Connection 13 days ago
Mengibar Messaging 23 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • mladench
    Mladen Šundič (@mladench) reported

    @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

  • thelastheiress
    Belle (@thelastheiress) reported

    @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

  • Mohamma00078850
    Mohammad Sazid (@Mohamma00078850) reported

    @Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!

  • byineo
    . (@byineo) reported

    .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • monserious
    Mirka (@monserious) reported

    @Viber is there a support that can help me with serious video call lags?

  • kristenwithk
    🫥yuki (@kristenwithk) reported

    @Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages

  • SUGAhaesseoyo
    j ⁷ (@SUGAhaesseoyo) reported

    @Viber @ViberHelp can someone help me i'm having issues with your app

  • gimtaeyeon17004
    김태연 (@gimtaeyeon17004) reported

    @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • Teichi1811
    Daniel Teichert (@Teichi1811) reported

    @ViberHelp I was charged to my CC for an annual subscription but my account was reset to regular. Please contact me asap to fix it.

  • itsmeneiill
    Neil (@itsmeneiill) reported

    Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

  • npalsensei
    npalsensei (@npalsensei) reported

    @AeldorThalion @Viber @signalapp Welp. The problem is that most of my contacts are either on fb (which I don't have anymore) or Viber. I can't just randomly tell everyone to go into signal or anything, that's usually the main issue, not whether *I* can switch. I can. My network doesn't switch🫠.

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

  • TomBernardALim
    TomLim19 (@TomBernardALim) reported

    @ViberHelp @Viber Someone else is logged in my account. That's why I was suddenly logged out. Please help. 18413222 ticket id

  • chuck__md
    Charles Galang (@chuck__md) reported

    @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • dardbeqiri
    Dardan Beqiri (@dardbeqiri) reported

    @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

  • itskingnb
    King Navin (@itskingnb) reported

    @Viber @Viber_India are you not going to help???

  • coinprof
    Cryptocrat (@coinprof) reported

    @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

  • PirateSenex
    Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported

    Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

  • vkoutsis21
    Ενωσίτης (@vkoutsis21) reported

    @ViberHelp I already did but I am waiting 2 weeks now to fix it

  • NomisSilloc
    S Collis #FBPE (@NomisSilloc) reported

    Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

  • SkyKhan78307740
    Sky Khan (@SkyKhan78307740) reported

    @Viber Hello i am having problem with changing number to usa from pakistani number Help

  • Armendi
    stshhh (@Armendi) reported

    @ViberHelp Hello i have an issue activating viber on a new phone

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

  • CLAUDIA33910716
    CLAUDIA CASILLAS (@CLAUDIA33910716) reported

    @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

  • gajadhamme
    गजेन्द्र वीर खत्री JBR (@gajadhamme) reported

    Hello @Viber what's wrong with your calling service??

  • buturipol2
    Токсоносецот 2.0 (@buturipol2) reported

    @ViberHelp have you considered fixing your broken activation flows?

  • BrktiCevap
    BrktiCevap (@BrktiCevap) reported

    @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.