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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (38%)
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Messaging (32%)
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Multimedia (11%)
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App Crashing (11%)
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Glitches (5%)
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Sign in (3%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Trieste |
Connection | |
 Big Bear City |
Connection | |
 Worcester |
Connection | |
 Male |
Messaging | |
| Pomona |
Connection | |
 Quezon City |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Rain
(@PurpleRain04) reported
Dear @Viber please fix your desktop/Windows app. Keeps crashing. Have already installed and reinstalled it several times.
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n66ryw8dv4
(@n66ryw8dv4) reported
Hi @ViberHelp How can I contact your customer support? I was able to use it for a few hours earlier today but suddenly my account got blocked. I submitted a ticket but my number is still blocked. Can you please help me? I have to contact someone via @Viber Thanks. #viber
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debra edgley
(@debraedgley) reported
@ViberHelp Viber, why won't you help me? I've been filling out tickets but no one replies!!
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Usf
(@__Usf) reported
@ViberHelp I did open a ticket and the answer is that my number is blocked and no way to unblock, and no way to have someone on chat or by Phone to discuss this problem. Help !
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H1kzetil
(@h1kzetil) reported
@ViberHelp Hello! My activation failed, it says that I was blocked for sending spam, even though I did not send it! Help me please
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Vera Galkina
(@VeraGalUA) reported
@ViberHelp I did. Please help to proceed @ViberHelp I’m waiting for payment details
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Y.Z.
(@dmm_yz) reported
@ViberHelp Hi @ViberHelp @Viber unblock and activate my account. It's my first time using it yet you labeled my account as "source of SPAM". Please fix it :(
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Alexander
(@Alexand0135) reported
@BandelM @ViberHelp My Viber account was down days back ..but i got it recovered with the help of DOUX_UNLOCK on INSTAGRAM, try contacting him his gonna be of great help
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp 2 months now and no customer service, no replies. All automated. #CustomerService
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Michael Bryan
(@michaelbryart) reported
@Viber I need help restoring my data. I backed up yesterday and now i cannot restore it from new number. So i went back to my old number and tried to restore it but while restoring its getting crash. Please send help and not those crap article saying “is this helpful?” 🤬
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Vera Galkina
(@VeraGalUA) reported
@ViberHelp please help with the case #972389491. I’m waiting for payments details for 2 days and loosing a time as I requested data for August. Please send me correct bank details to proceed the payment
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Justin Cruz
(@JustinC86848560) reported
@viberhelp I've got a concern, kindly help.. I’ve deactivated my old sim in a viber app in my old phone. By right, all chat histories in that account are deleted as well. How come when my dad used the old sim in that old phone, all my chat histories re-appeared again?
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Alexander
(@Alexand0135) reported
@aliAlki80504133 @ViberHelp My Viber account was down days back ..but i got it recovered with the help of DOUX_UNLOCK on INSTAGRAM, try contacting him his gonna be of great help
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Rupesh
(@JoShi0109) reported
@ViberHelp my account got blocked for reasons unknown! I was creating a viber community for my office purpose and got blocked! Can you help with that please! Its the only number i use. 80% of my work is done via viber. #help plzzz
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Jane Nicholson
(@Janenicholson09) reported
@michaelbryart @Viber oh am so sorry this happened to me once but I got it fix with the help of 👉👉👉(dvosscyberspy)👈👈👈 on Instagram he his the best for the job and trustworthy
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Ibrahim Shinbira
(@IShinbira) reported
@Viber hi, the activation failed for some reason, can you help
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Ship_Love
(@Ship_Love_00) reported
@ViberHelp Have sent several tickets to get help on a syncing issue on a new device account and it’s still unresolved - replies don’t address the actual issue. What to do here?
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Y.Z.
(@dmm_yz) reported
@ViberHelp Hey Viber, can't login my account, can i talk with somebody from support, because i used the contact form and no answer @ViberHelp 🙏🙏
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Vincent Sevilla
(@vincesev) reported
@ViberHelp hi viber. Need assistance please with activation problem. Created tickets but just receiving automated replies.
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Oliver Smith
(@OliverSmithEU) reported
Meanwhile @Viber said they consider “Viber Pay” to be “a natural evolution” for the brand and “will continue to roll out the service [Viber Pay] to more countries"
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Mizrob Vasiev
(@MizrobVasiev) reported
@ViberHelp downloaded viber in my Mac. Cant make viber out calls from my Mac but can do it from my phone. Any advice how to fix it?
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Sarita
(@Sarita17407228) reported
@ViberHelp I can login to my viber account . The activation is always failed.plzzzzzzzzz guide me how to solves that. Uninstall ,reinstall already tried
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Y.Z.
(@dmm_yz) reported
@ViberHelp my account it's blocked, ticket says that my account was" blocked for spam or unusual activity". But i didn't do nothing unusual, use this number from years. It's my first blocking plz help
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k
(@mnjyoo) reported
@Viber can you please help me my number is being blocked several times i cannot continue with my work i need this issue resolved asap please assist me
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Alexander
(@Alexand0135) reported
@horeesheettt @Viber My Viber account was down days back ..but i got it recovered with the help of DOUX_UNLOCK on INSTAGRAM, try contacting him his gonna be of great help
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Sanjin Malesevic
(@SanjinMalesevic) reported
@ViberHelp My grandma accidentally blocked my temp @Viber account while traveling in Europe & even after I helped her to unblock me, I still can’t message her or anyone else for that matter because Viber apparently flagged down my account. That’s beyond dumb.
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Ally caff
(@allycaff1987) reported
@ViberHelp Everytime I try to restore a back up it gets to 1% and crashes on iPhone. Any idea how to fix it?
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Luke Massie
(@LukeMassie) reported
@LilianPertenava @Viber What about the clear infringement’s on @VibePay’s UK and EU trademarks? Doesn’t seem fair that you guys (knowing full well our IP) are just launching #ViberPay and rolling out with no regard for what we have spent years building. It’s a shame we’re having to go down legal route
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Ленка
(@djvitaminka) reported
@ViberHelp can I text someone for a help? i have some trouble with you viber
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Daniel Klimovich
(@danielklimovich) reported
@Viber I barely used your service and your system blocked me and now I can’t contact my aunt. I contacted you on your website and got an automated response that nothing can be done. I was WRONGFULLY blocked!