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Viber status: messaging issues and outage reports

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Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 46% Messaging (46%)
  • 23% Connection (23%)
  • 15% Multimedia (15%)
  • 15% App Crashing (15%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Thessaloníki Connection 4 days ago
Düsseldorf Messaging 4 days ago
Düsseldorf Messaging 5 days ago
Sofia Messaging 1 month ago
La Tour-de-Peilz Connection 2 months ago
Greater Noida App Crashing 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • Viber
    Rakuten Viber (@Viber) reported

    @rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.

  • jhesacj43
    Jhesa (@jhesacj43) reported

    @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

  • Chorteyyy
    Sameer 🇲🇻 (@Chorteyyy) reported

    @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

  • rapsuarez
    Rafael Suarez (@rapsuarez) reported

    Hey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

  • AimanAhmed333
    Aiman Ahmed (@AimanAhmed333) reported

    @Chorteyyy @Viber Same issue. Fixed now? I'm not receiving any messages. Not sending either

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber @Microsoft Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!

  • jade_banzuelo
    Marlon Jade Banzuelo (@jade_banzuelo) reported

    One issue with @Viber: it notifies contacts when a user changes their mobile number. That may seem useful, but with reports of mobile numbers being exploited in cyberattacks, it raises serious concerns.

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber I wrote a lot. I'm very sorry. But now, due to the lack of Viber, I can't work. I am also writing a letter. I really hope for your help😭

  • hofy_sofy
    sofy (@hofy_sofy) reported

    @ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks

  • goodluckbabey
    rev 🩷 (@goodluckbabey) reported

    @Viber your app is not working.. it’s freezing at opening and can’t click or scroll

  • pro100jiexbl4
    Бойчев Алексей (@pro100jiexbl4) reported

    @ViberHelp help me to unblock my account pls🙏

  • Elvis_cyberspy
    Elvis (@Elvis_cyberspy) reported

    @araDaraBlue @ViberHelp Message me directly for help

  • __x__Kill3r__x_
    Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported

    @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

  • thelastheiress
    Belle (@thelastheiress) reported

    @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp @BarzanSadiq Hi my number was blocked pls help

  • TamaRuaArt
    (🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported

    @Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working

  • jade_banzuelo
    Marlon Jade Banzuelo (@jade_banzuelo) reported

    @Viber, why does it keep calling me after I cancel it? Is there a specific issue on your end, or does it seem glitchy?

  • NYCOMch
    NYOle (@NYCOMch) reported

    @Viber Hello, can you help me with my issue?

  • chuck__md
    Charles Galang (@chuck__md) reported

    @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp My number is blocked. Pls help

  • kimosak
    Martin Velík (@kimosak) reported

    Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

  • briellyRb
    bri (@briellyRb) reported

    Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

  • myhouseinnice1
    myhouseinnice (@myhouseinnice1) reported

    @ViberHelp Hello!! I am logged out of my Viber, deleted the app and redownloaded and now can’t activate 🥹 Can you help please?

  • PirateSenex
    Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported

    Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

  • FrvrH00n
    clars • HOONDORIKO • (@FrvrH00n) reported

    Hello @viber @ViberHelp app just freezes whenever I'm trying to open it. Please fix the issue as soon as possible 🥲

  • agath_alex
    Alexander (Alexandros) Agathos (@agath_alex) reported

    installing the fuse package on @ubuntu 24 breaks the system. Fuse is needed to run viber on ubuntu 24 @Viber since the deb package they offer do not work on ubuntu 24. Please fix this it is embarassing.

  • blb28nbg
    BLB28NBG (@blb28nbg) reported

    @Viber Are you aware that most people on apple devices have a problem since a few days ago with Viber, it just freezes and stays like that, or doesn't load messages...it's getting frustrating, are you doing anything to fix it...???