Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (57%)
• Connection (29%)
• Glitches (14%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Thessaloníki	Glitches	15 days ago
Sonthofen	Messaging	1 month ago
Thessaloníki	Connection	1 month ago
Düsseldorf	Messaging	1 month ago
Düsseldorf	Messaging	1 month ago
Sofia	Messaging	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marlon Jade Banzuelo (@jade_banzuelo) reported 1 second ago

  One issue with @Viber: it notifies contacts when a user changes their mobile number. That may seem useful, but with reports of mobile numbers being exploited in cyberattacks, it raises serious concerns.

• 
  pe47pp (@pe47pp) reported 3 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported 7 minutes ago

  @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

• 
  Yevhen Kilihin (@YevhenKilihin) reported 10 minutes ago

  @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

• 
  Sky Khan (@SkyKhan78307740) reported 10 minutes ago

  @Viber Hello i am having problem with changing number to usa from pakistani number Help

• 
  Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported 13 minutes ago

  @ViberHelp viber is down ?

• 
  MegaBoss (@Mega_Halifax) reported 13 minutes ago

  @Viber The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

• 
  BrktiCevap (@BrktiCevap) reported 14 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  Daniel Teichert (@Teichi1811) reported 15 minutes ago

  @ViberHelp I was charged to my CC for an annual subscription but my account was reset to regular. Please contact me asap to fix it.

• 
  Marlon Jade Banzuelo (@jade_banzuelo) reported 16 minutes ago

  @Viber, why does it keep calling me after I cancel it? Is there a specific issue on your end, or does it seem glitchy?

• 
  bri (@briellyRb) reported 17 minutes ago

  @ViberHelp @Viber please help escalate my Viber Support Ticket #16028544. I already had 2 people respond to this ticket, and they stopped responding to me. I plan on using this number for business, and this is heavily impacting my work. Thank you!

• 
  Alaska (@alaskaaaaaaA13) reported 19 minutes ago

  @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

• 
  Jacob Chaddington (@TheChadSnap) reported 23 minutes ago

  @NYCOMch @Viber Lmao I am having this SAME exact issue

• 
  J.Down (@isitwortharead) reported 23 minutes ago

  @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

• 
  rie (@rieisray) reported 24 minutes ago

  @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

• 
  MegaBoss (@Mega_Halifax) reported 24 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

• 
  W A Q U II🫥 (@eirahclee) reported 26 minutes ago

  @Viber Please I badly need help and you customer service is not replying

• 
  Roni DVA (@Ronigleamonly) reported 29 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  MegaBoss (@Mega_Halifax) reported 33 minutes ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and no communication, leaving you unable to connect to family and friends!

• 
  Mohammad Sazid (@Mohamma00078850) reported 33 minutes ago

  @Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!

• 
  Nick Koks (@KolyaPV) reported 34 minutes ago

  @ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.

• 
  MegaBoss (@Mega_Halifax) reported 34 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Martin Velík (@kimosak) reported 40 minutes ago

  Hey @Viber, your support is a total joke. I have multiple tickets open (#17095464, #17095345, #17091433...) and nobody actually does anything to solve the issue. @ViberHelp is just a pathetic, broken bot that keeps repeating the same useless script in a loop. Fix your system! 🤬

• 
  Hara (@BlofinBD_Hara) reported 42 minutes ago

  @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

• 
  bri (@briellyRb) reported 43 minutes ago

  Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

• 
  Rakuten Viber (@Viber) reported 47 minutes ago

  @rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.

• 
  George (@George189343130) reported 54 minutes ago

  @Viber Hi, I have been asked for so many times to send a screenshot of the issue, which I have done, and you have never came back to me. What is the reason that you do not help?

• 
  Jacob Chaddington (@TheChadSnap) reported 54 minutes ago

  I have lived in 3 different countries and used countless services for messaging and @Viber the worst by far. The randomly block your account, have zero customer service, and zero way to get in contact with them. VIBER IS A SCAM!

• 
  Pulkit Atray (@PulkitAtray) reported 56 minutes ago

  @Viber @Microsoft Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity

• 
  Mirka (@monserious) reported 59 minutes ago

  @Viber is there a support that can help me with serious video call lags?