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Viber status: messaging issues and outage reports

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Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 33% Connection (33%)
  • 22% Messaging (22%)
  • 17% Multimedia (17%)
  • 17% App Crashing (17%)
  • 6% Sign in (6%)
  • 6% Glitches (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Greater Noida App Crashing 3 days ago
Stuttgart Messaging 9 days ago
Baguio Messaging 11 days ago
Blagnac Multimedia 17 days ago
Hamburg Messaging 30 days ago
Athens App Crashing 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • SUGAhaesseoyo
    j ⁷ (@SUGAhaesseoyo) reported

    @Viber @ViberHelp can someone help me i'm having issues with your app

  • chuck__md
    Charles Galang (@chuck__md) reported

    @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

  • dardbeqiri
    Dardan Beqiri (@dardbeqiri) reported

    @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

  • thatdynodayo
    Totally Wandering Dinosaur (@thatdynodayo) reported

    @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

  • photiscon
    Photis Constantinou (@photiscon) reported

    @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

  • isitwortharead
    J.Down (@isitwortharead) reported

    @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

  • kristenwithk
    🫥yuki (@kristenwithk) reported

    @Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

  • funkyuname
    Ivan Ivanov (@funkyuname) reported

    Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

  • gimtaeyeon17004
    김태연 (@gimtaeyeon17004) reported

    @ViberHelp I’ve sent 4 emails over the past 3 weeks, but I still haven't received any solution. My account remains blocked and even the chatbot is not working, which is extremely frustrating. This is severely affecting my business communications.

  • Hussain99066915
    Hussain (@Hussain99066915) reported

    @ViberHelp @tracyplantlady Hi, please help me. My viber number gor blocked.

  • Elvis_cyberspy
    Elvis (@Elvis_cyberspy) reported

    @araDaraBlue @ViberHelp Message me directly for help

  • KulchytskyiD
    Denys Kulchytskyi (@KulchytskyiD) reported

    @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

  • nashgalang
    Nash (@nashgalang) reported

    @ViberHelp hello im changing jobs and im informing my work related viber groups of my leaving. I was blocked due to spam. I need to be unblocked ASAP. I need to inform people of this and need to reply to impt work related messages that i can no longer help them.

  • Kovalchuk081076
    Іван (@Kovalchuk081076) reported

    @Viber A day has passed and you didn't help with the solution???????

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • Thebest787
    Thebest (@Thebest787) reported

    @daddyblondlegs @Viber I got recommended to this guy @hack_tech55 here on Twitter who help me fixed mine

  • photiscon
    Photis Constantinou (@photiscon) reported

    @Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.

  • PirateSenex
    Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported

    Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

  • Kim_in_TO
    Kim (@Kim_in_TO) reported

    @ViberHelp please help. You must be able to do something instead of sending me canned replies

  • thelastheiress
    Belle (@thelastheiress) reported

    @Viber I have an issue with your app it keeps on freezing like I can’t do anything I already tried to restart phone, uniinstall reinstall app but same issue

  • jade_banzuelo
    Marlon Jade Banzuelo (@jade_banzuelo) reported

    @Viber, why does it keep calling me after I cancel it? Is there a specific issue on your end, or does it seem glitchy?

  • gerardmikhail
    gerard (@gerardmikhail) reported

    @ViberHelp hi can you guys help me with my viber. My account is blocked being suspected as spammer.

  • sasalka0808
    Magdalena Laskowska (@sasalka0808) reported

    @ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.

  • KulchytskyiD
    Denys Kulchytskyi (@KulchytskyiD) reported

    @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

  • Chorteyyy
    Sameer 🇲🇻 (@Chorteyyy) reported

    @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

  • HuwaidiMH
    محمد حسين آل هويدي (@HuwaidiMH) reported

    Why is @Viber is too complicated to install? It's daunting. I have been trying to install it for two days, but with no avail! Just make it simple and don't over complicate the issue. This thwarts people from getting hooked. Simplicity is the best feature of an app @ViberHelp

  • vkoutsis21
    Ενωσίτης (@vkoutsis21) reported

    @ViberHelp I have an issue for days and you still didn't help me to solve it.