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Viber status: messaging issues and outage reports

Service-wide status: Viber

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Problems in the last 24 hours

Viber signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

  • 50% Connection (50%)
  • 36% Messaging (36%)
  • 7% Glitches (7%)
  • 7% Video (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

CityProblem TypeReport Time
Normanton Connection 3 days ago
Guayaquil Messaging 14 days ago
Guayaquil Connection 16 days ago
Guayaquil Video 19 days ago
Quezon City Connection 21 days ago
Ljubljana Connection 21 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • nekotokki__
    ju. - ⩊ - | pink yushi cb when? (@nekotokki__) reported

    @ViberHelp getting activation failed when logging in. already submitted ticket but was asked to troubleshoot. can you fix this already?

  • vkoutsis21
    Ενωσίτης (@vkoutsis21) reported

    @ViberHelp I have an issue for days and you still didn't help me to solve it.

  • rieisray
    rie (@rieisray) reported

    @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

  • isitwortharead
    J.Down (@isitwortharead) reported

    @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

  • kurtiekinsss
    kurt (@kurtiekinsss) reported

    @Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access

  • smokefree_hub
    smokefree hub (@smokefree_hub) reported

    @ViberHelp #18551996 still no update, I received an email that an agent will personally follow up on it but no one is actually contacting us. Please help us.

  • George189343130
    George (@George189343130) reported

    @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

  • naomibrockwell
    Naomi Brockwell priv/acc (@naomibrockwell) reported

    @paul_tartan @SimpleXChat @Viber The app isn't the problem, the environment is

  • alaskaaaaaaA13
    Alaska (@alaskaaaaaaA13) reported

    @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

  • smokefree_hub
    smokefree hub (@smokefree_hub) reported

    @ViberHelp Can an agent please check Ticket #18551996? We've been trying to get some support on our issue but no progress @ViberHelp

  • isitwortharead
    J.Down (@isitwortharead) reported

    @Viber I have just paid for a Viber Out subscription. But during setting up, it asks me to wait to recieve a call -but I have recieved no calls and no SMS, so I cannot set up. Please help.

  • jack_s_hewson
    Jack Hewson Bluesky handle: @jackhewson.com (@jack_s_hewson) reported

    @Viber You service doesn't work. I have bought Viber out credit but every time I attempt to call a number it tells me I need to buy credit. This is frustrating, your product doesn't work

  • briellyRb
    bri (@briellyRb) reported

    Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

  • stewart_1974
    Stewart M (@stewart_1974) reported

    Hi @ViberHelp! I submitted several support tickets regarding my account issue, but haven't received a resolution yet. Ticket ID: .#18689087. Could you please check and assist? Sent details via DM. @ViberHelp

  • k_e_esther
    Eszter K. (@k_e_esther) reported

    @Viber Can you please help me activate Viber on my new iPhone? I keep going in circles with you. You keep sending me an SMS activation code, but I need a PHONE CALL to activate the app. This has been ridiculous!

  • alvnmiranda
    ᗩᒪᐯIᑎ (@alvnmiranda) reported

    @Viber Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

  • YevhenKilihin
    Yevhen Kilihin (@YevhenKilihin) reported

    @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

  • chuck__md
    Charles Galang (@chuck__md) reported

    @ViberHelp hi, can you please help me unblock my account? I've used to chat bot and email support but what i get are just automated replies that my i account will be reviewed if not unblock after 3 days, it's already been more than a month since.

  • riarixiex
    (@riarixiex) reported

    need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

  • juzhnjak
    Milan Veljković (@juzhnjak) reported

    @ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp Hi my number was blocked pls help

  • darav
    dara.v (@darav) reported

    @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else!

  • pe47pp
    pe47pp (@pe47pp) reported

    @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

  • groovycamp
    legally brown (@groovycamp) reported

    @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

  • BrktiCevap
    BrktiCevap (@BrktiCevap) reported

    @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

  • Mohamma00078850
    Mohammad Sazid (@Mohamma00078850) reported

    @Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!

  • thelastheiress
    Belle (@thelastheiress) reported

    @Viber I have an issue with your app it keeps on freezing like I can’t do anything I already tried to restart phone, uniinstall reinstall app but same issue

  • photiscon
    Photis Constantinou (@photiscon) reported

    @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

Viber detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (24 minutes)
  • Detected:
    Detection ended: (61 minutes)
  • Detected:
    Detection ended: (42 minutes)
  • Detected:
    Detection ended: (40 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if Viber is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Viber; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works