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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (43%)
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Messaging (31%)
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Multimedia (14%)
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App Crashing (6%)
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Glitches (6%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Umeå |
Connection | |
 Caloocan City |
Multimedia | |
 Chantilly |
Connection | |
 Munich |
Connection | |
 Trento |
Connection | |
 Athens |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Mg Marna(Myittha)
(@marna_mg) reported
@ViberHelp Have you blocked my number(+959760***639)? If you have,please unblocked my number. Please .....🙏 help me.
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e
(@etbiebs) reported
@Viber is there any way I can contact one of your employees directly for an issue with the app? Because I‘m trying to contact you from your support site, but no one is helping me..
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Louise
(@bitsywis) reported
@ViberHelp I already submitted several tickets and I get bot replies only. What kind of customer service is this?!!!!!
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Louise
(@bitsywis) reported
@ViberHelp @RichardHermanto Hi I am experiencing the same issue. I need to register to viber due to work purposes
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Scotch Living
(@Scotch_Living) reported
@ViberHelp It’s a simple query, can you not just answer here? Or point me to a help and support guide? Don’t have time for a form, thanks.
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Aditya Agrawal
(@adiagrawal13) reported
@ViberHelp @Viber @Viber4Business I have a worldwide unlimited calling plan for Viber. I am unable to call, it fails. This is recurring issue that has happened many times. I am long time customer on this subscription. This is very disappointing
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Christian Rooney
(@Ochohepojames1) reported
@denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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nik g
(@mrnikg) reported
@Viber Hi @Viber ,for some unknown reason your team have blocked my 8 years account twice today with no explanation other than he was picked up a spam and they refuse to unblock it…he has 5 contacts on his phone,can someone please help because customer services were rude and unhelpful!
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Kulas🇵🇭🏳🌈
(@Infrarhein91) reported
from
Imus City, Calabarzon
@ViberHelp need help please
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Christian Rooney
(@Ochohepojames1) reported
@rabaca14 @denys_zaitsev @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@jimgerakaris @ViberHelp I think they don't care abt their customers anymore. Hey only give canned messages and cannot provide agents to answer help requests.
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Nouh_Ayad
(@NouhAyad1) reported
@ViberHelp hi i have a problem, i can't activate my account I have a Samsung Galaxy M32 made in India, android 11
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Will Grayson
(@GdoubleU92) reported
@Viber @ViberHelp Nearly a month and still no actual customer service......and you actually charge for some of your services? So where's the resolution? Where are all the actual people who "care so much about their users"?
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Gokul
(@JohnGokul) reported
@ViberHelp @ViberHelp please help. I have raised several cases but all I get is automatic answers.
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RayeMond
(@monish0122) reported
@ViberHelp i need help to unblock my company number please.
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Christian Rooney
(@Ochohepojames1) reported
@mihali4boroda4 @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Hidayat Hussain
(@Hidayat52560588) reported
@ViberHelp Hi viber please solve my problem.its 10 days that i have problem with Viber call out
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Louise
(@bitsywis) reported
@ViberHelp my account is blocked when I was transferring my data to my new phone and it says it cannot be unblocked. Is there still a way to fix this?
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Sarthak
(@_sarthakkaushik) reported
@ViberHelp @Viber I'm trying to make a call through viber out but I get the error "call failed". I contacted support and they told me my account marked as spam even though I only dialed my parent's number. Please take a look into it. I appreciate if you can unblock my account.
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Kapitanovaa
(@yu_kapitanova) reported
@Viber Please, help. My friend was blocked in Viber. We can't communicate with him. Help me!
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Rain
(@PurpleRain04) reported
@Viber @ViberHelp your desktop app keeps crashing. Every time there's a new update, it happens. I have uninstalled and installed it several times already. Help, please.
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Jazz
(@jzlnlo) reported
Hi @ViberHelp @Viber unblock and activate my account. It's my first time using it yet you labeled my account as "source of SPAM". Please fix it
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number(+959760***639)? If you have,please unblocked my number. Please .....🙏 help me.
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Raj
(@rky_social) reported
@ViberHelp call connectivity issues, just purchased call world plan but can't use it. Please refund
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Art x Stephanie Rue
(@Ms_StephanieRue) reported
@GdoubleU92 @ViberHelp @Viber Exactly! They don't give us an option to appeal at all or communicate with an agent! Terrible Customer service.
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IT Master
(@it_master_07) reported
@ViberHelp Why can't I restore Viber data? For some reason, even though its connected to the google account itself, it wouldn't restore the data for some freaking reason. Is there a problem with Viber at the moment, or is there a way to fix it?
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Christian Rooney
(@Ochohepojames1) reported
@yu_kapitanova @Viber Do yourself good, this wall is silent. Unfortunately, they lack knowledge of fixing their apps, got mine fixed with the the help of #dacktech on Instagram. Thanks to him for helping me access my accouni. I've tried so many times to get help but they never respond
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Geto
(@Geto29218812) reported
@Viber I wrote to you yesterday, you didn't answer me, fix the technical problem on Viber, it's not your fault, my number is interested, will you unblock it for me or I don't expect an answer
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Gokul
(@JohnGokul) reported
@ViberHelp my number was marked spam but I didn't spam. Can you please help unban my account. 9738189738. I tried raising ticket but it just give the auto reply can't unban. Please help
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Mg Marna(Myittha)
(@marna_mg) reported
@Viber Have you blocked my number? If you have, please unblock my number(+959******639).plz........🙏 help me.