Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Connection (37%)
• Messaging (21%)
• Multimedia (16%)
• App Crashing (16%)
• Sign in (5%)
• Glitches (5%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
La Tour-de-Peilz	Connection	6 days ago
Greater Noida	App Crashing	15 days ago
Stuttgart	Messaging	21 days ago
Baguio	Messaging	23 days ago
Blagnac	Multimedia	29 days ago
Hamburg	Messaging	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NYOle (@NYCOMch) reported 32 seconds ago

  @Viber That’s what I got:”Hello, We have resolved this ticket, as we haven’t received your feedback in some time.” What feedback!? I wrote them about the issue and nothing was fixed, and now they send me this message. I don’t understand anything

• 
  Mick Basa (@MickBasa) reported 40 seconds ago

  @ViberHelp @Viber hi - i raised two tickets but still no response. Can somebody help? Thanks

• 
  Photis Constantinou (@photiscon) reported 4 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 5 minutes ago

  @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  Hara (@BlofinBD_Hara) reported 6 minutes ago

  @Viber Your dial pad is not working pls fix it

• 
  Roni DVA (@Ronigleamonly) reported 9 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  Temu_ridze™ (@Temu_ridze) reported 9 minutes ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  Ενωσίτης (@vkoutsis21) reported 10 minutes ago

  @ViberHelp I already did but I am waiting 2 weeks now to fix it

• 
  Ivan Ivanov (@funkyuname) reported 14 minutes ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 15 minutes ago

  @ViberHelp @SUGAhaesseoyo @Viber I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  Alaska (@alaskaaaaaaA13) reported 17 minutes ago

  @ViberHelp URGENT ESCALATION – Hacked Viber Account Used for Fraud. Please, you don’t answer, you only send template letters! Please help!

• 
  Boris Balaban (@BalabanBoris) reported 19 minutes ago

  @Viber you are the worst messenger i have ever used. Today you blocked my profile, but I only use it to contact my landlord. Your stupid website says "contact us if this is an error". However, it does not have a support button and you prohibit receiving messages in all social.

• 
  Токсоносецот 2.0 (@buturipol2) reported 20 minutes ago

  @ViberHelp when are you going to fix your ****? Or just torch your entire infrastructure so people can move onto better real time communication software.

• 
  Sanjin Mandić (@MandicSanjin) reported 23 minutes ago

  @ViberHelp I have problem activating account. I am using your support, and i am getting automatic replies every time. Replies that dont help at all. How to fix this

• 
  Charles Galang (@chuck__md) reported 27 minutes ago

  @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 28 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  محمد حسين آل هويدي (@HuwaidiMH) reported 29 minutes ago

  Why is @Viber is too complicated to install? It's daunting. I have been trying to install it for two days, but with no avail! Just make it simple and don't over complicate the issue. This thwarts people from getting hooked. Simplicity is the best feature of an app @ViberHelp

• 
  stshhh (@Armendi) reported 30 minutes ago

  @ViberHelp Hello i have an issue activating viber on a new phone

• 
  Alexander (Alexandros) Agathos (@agath_alex) reported 33 minutes ago

  @NVIDIA @Viber is not working in @ubuntu 24 with your driver. Viber has in general difficulties loading in Ubuntu 24. I think when you fix viber to work with appimage it breaks the driver. You need to fix this issue.

• 
  Rakuten Viber (@Viber) reported 39 minutes ago

  @rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.

• 
  Belle (@thelastheiress) reported 41 minutes ago

  @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

• 
  Katipunerang Naka Baby Bra (@katibabybra) reported 43 minutes ago

  Hi @viber @ViberHelp can you please fix the bug where the app automatically scrolls to the bottom of the page when you're scrolling at the top? It's infuriating, honestly. This has been an issue for many years now and it seems like it just falls on deaf ears.

• 
  NYOle (@NYCOMch) reported 44 minutes ago

  @Viber Please can you help me?

• 
  pe47pp (@pe47pp) reported 46 minutes ago

  @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  gerard (@gerardmikhail) reported 51 minutes ago

  @ViberHelp hi can you guys help me with my viber. My account is blocked being suspected as spammer.

• 
  BrktiCevap (@BrktiCevap) reported 52 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  NYOle (@NYCOMch) reported 52 minutes ago

  @Viber Any help? We really don’t know what to do.. no real customer support. My last hope was here.

• 
  George (@George189343130) reported 53 minutes ago

  @ViberHelp why did you block my account and you don’t help me to unblock it even though I have raised multiple tickets!

• 
  rev 🩷 (@goodluckbabey) reported 54 minutes ago

  @Viber your app is not working.. it’s freezing at opening and can’t click or scroll

• 
  Milan Veljković (@juzhnjak) reported 57 minutes ago

  @ViberHelp @Viber Sent it, please help, I have more than 10 years of business chat history I cannot loose.