Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (43%)
• Connection (43%)
• Glitches (7%)
• Video (7%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Guayaquil	Video	1 day ago
Quezon City	Connection	2 days ago
Ljubljana	Connection	2 days ago
Nicosia	Messaging	7 days ago
Southwark	Connection	11 days ago
Mengibar	Messaging	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sonia ✨ (@LadyCloud95) reported 3 minutes ago

  @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

• 
  MegaBoss (@Mega_Halifax) reported 8 minutes ago

  @ViberHelp Results? You guessed it! Zero! Only comes to prove that customer service does not exist at @Viber

• 
  JMooreBoston (@JMooreBoston) reported 8 minutes ago

  @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

• 
  Mark Sims (@sims248) reported 13 minutes ago

  @000xdi @Viber I’m really sorry this happened to you. I went through something similar and the only team that actually responded fast and explained things clearly was @AutopsyMainnet. They don’t make fake promises they assess the case properly and guide you step by step. Reach out to them for real help and support.

• 
  Sky Khan (@SkyKhan78307740) reported 13 minutes ago

  @Viber Hello i am having problem with changing number to usa from pakistani number Help

• 
  Photis Constantinou (@photiscon) reported 17 minutes ago

  @Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265

• 
  Виктория Романова (@viktoria47209) reported 18 minutes ago

  @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

• 
  smokefree hub (@smokefree_hub) reported 19 minutes ago

  @ViberHelp #18551996 still no update, I received an email that an agent will personally follow up on it but no one is actually contacting us. Please help us.

• 
  SentimentalRain (@IamMarkLloyd) reported 21 minutes ago

  @Viber It’s now been over 48hrs since I reported an issue. I still cant access my Viber account. I hvnt received a resolution. This account is impt for my work. Could you please escalate my case to the right tech team? email response is slow. Ticket ID 17989834

• 
  गजेन्द्र वीर खत्री JBR (@gajadhamme) reported 23 minutes ago

  Hello @Viber what's wrong with your calling service??

• 
  W A Q U II🫥 (@eirahclee) reported 25 minutes ago

  @Viber Please I badly need help and you customer service is not replying

• 
  legally brown (@groovycamp) reported 29 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Mohamed Fauzee (@FauzyMohamed) reported 30 minutes ago

  Can you ask your support team to attend the issues I raised via email regarding viber account activation? No response for any emails. "Viber Support Ticket #17999720: Unable to activate viber" @Viber

• 
  npalsensei (@npalsensei) reported 30 minutes ago

  @AeldorThalion @Viber @signalapp Welp. The problem is that most of my contacts are either on fb (which I don't have anymore) or Viber. I can't just randomly tell everyone to go into signal or anything, that's usually the main issue, not whether *I* can switch. I can. My network doesn't switch🫠.

• 
  . (@byineo) reported 35 minutes ago

  .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

• 
  ahmed shaan nazeem (@shaan5806) reported 36 minutes ago

  @ViberHelp i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

• 
  Alexandra S (@thealeki) reported 38 minutes ago

  @ViberHelp Hi. I need help with Ticket #17640090 (open since June 17). The account is blocked and the support bot is stuck in a loop. I’ve sent emails but received no resolution. Please help escalate this issue. Thank you.

• 
  Alaska (@alaskaaaaaaA13) reported 39 minutes ago

  I didn’t click on the link. I didn’t specify any codes that came to me Your Viber account is not protected!! I want you to know that. I’ll tell you how it happened. @ViberHelp @Viber you need to pay attention to the safety of users. Friends, I need help in spreading🙏🏻 #15013605

• 
  ✧ (@riarixiex) reported 41 minutes ago

  need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

• 
  Mirka (@monserious) reported 41 minutes ago

  @Viber is there a support that can help me with serious video call lags?

• 
  Ενωσίτης (@vkoutsis21) reported 44 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.

• 
  morescode (@morescode1) reported 46 minutes ago

  @ViberHelp @BarzanSadiq Hi my number was blocked pls help

• 
  evelyn lewis (@evelyn23657) reported 46 minutes ago

  @000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io

• 
  Vlada zivic (@vlada_zivic) reported 49 minutes ago

  @Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!

• 
  sofy (@hofy_sofy) reported 50 minutes ago

  @ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks

• 
  Neil (@itsmeneiill) reported 51 minutes ago

  Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

• 
  乃し〇匚Ҡ 67 (@Ramane_Boda) reported 57 minutes ago

  @ViberHelp @Viber Hi! I already opened a support ticket about this issue, but I haven't received any response yet. Could you please check it or escalate the issue?

• 
  🫥yuki (@kristenwithk) reported 1 hour ago

  @Viber there doesn’t seem to be any information about refunds in the FAQ or Help pages

• 
  TomLim19 (@TomBernardALim) reported 1 hour ago

  @ViberHelp @Viber Someone else is logged in my account. That's why I was suddenly logged out. Please help. 18413222 ticket id

• 
  morescode (@morescode1) reported 1 hour ago

  @ViberHelp Hi my number was blocked pls help