Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (55%)
• Connection (36%)
• Glitches (9%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Nicosia	Messaging	17 hours ago
Southwark	Connection	4 days ago
Mengibar	Messaging	15 days ago
Imsida	Messaging	19 days ago
Paris	Connection	19 days ago
Nitra	Connection	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eszter K. (@k_e_esther) reported 5 minutes ago

  @Viber Can you please help me activate Viber on my new iPhone? I keep going in circles with you. You keep sending me an SMS activation code, but I need a PHONE CALL to activate the app. This has been ridiculous!

• 
  pe47pp (@pe47pp) reported 5 minutes ago

  @ViberHelp tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  Photis Constantinou (@photiscon) reported 6 minutes ago

  @Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.

• 
  Sonia ✨ (@LadyCloud95) reported 7 minutes ago

  @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

• 
  ahmed shaan nazeem (@shaan5806) reported 9 minutes ago

  @Viber @Microsoft i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

• 
  Jacob Chaddington (@TheChadSnap) reported 12 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  King Navin (@itskingnb) reported 12 minutes ago

  @Viber @Viber_India are you not going to help???

• 
  Виктория Романова (@viktoria47209) reported 15 minutes ago

  @Viber Hello! My ticket has been ignored for 7 days. My account was hacked. Please help me get my access back. Number: +375259457495.

• 
  Наталия Немирович-Данченко (@Mirovich1958) reported 16 minutes ago

  @ViberHelp Hello! I'm asking for help. I reinstalled Viber and can't activate it. It says my number is blocked. My number was blocked on March 22, likely because I exceeded the allowed message limit. I was only forwarding messages to subscribers, though I had previously initiated

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 18 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Ενωσίτης (@vkoutsis21) reported 22 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.

• 
  Jacob Chaddington (@TheChadSnap) reported 23 minutes ago

  @NYCOMch @Viber Lmao I am having this SAME exact issue

• 
  TomLim19 (@TomBernardALim) reported 23 minutes ago

  @ViberHelp @Viber Someone else is logged in my account. That's why I was suddenly logged out. Please help. 18413222 ticket id

• 
  j ⁷ (@SUGAhaesseoyo) reported 24 minutes ago

  @Viber @ViberHelp can someone help me i'm having issues with your app

• 
  MegaBoss (@Mega_Halifax) reported 25 minutes ago

  @Viber @Microsoft Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  MegaBoss (@Mega_Halifax) reported 27 minutes ago

  @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

• 
  Belle (@thelastheiress) reported 29 minutes ago

  @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

• 
  Paromita Dey (@paromitade) reported 30 minutes ago

  @Viber hi, could you help me transferring my device to another one? Thanks

• 
  乃し〇匚Ҡ 67 (@Ramane_Boda) reported 32 minutes ago

  @ViberHelp @Viber Hi! I already opened a support ticket about this issue, but I haven't received any response yet. Could you please check it or escalate the issue?

• 
  Токсоносецот 2.0 (@buturipol2) reported 33 minutes ago

  @ViberHelp have you considered fixing your broken activation flows?

• 
  Sky Khan (@SkyKhan78307740) reported 35 minutes ago

  @Viber Hello i am having problem with changing number to usa from pakistani number Help

• 
  evelyn lewis (@evelyn23657) reported 38 minutes ago

  @000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io

• 
  Hara (@BlofinBD_Hara) reported 38 minutes ago

  @Viber Your dial pad is not working pls fix it

• 
  (🇭🇷) T a m !! 🏺🍃 (@TamaRuaArt) reported 50 minutes ago

  @Viber Yo this new update is awful please change it back. You're trying to be whatsapp so bad and it's not working

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 51 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Jovana Halvorson (@JBStojakovic) reported 55 minutes ago

  @ViberHelp Can you help me unblock my mothers phone number? I tried following the steps online but we cant access her phone number in the app to do the next steps.

• 
  . (@byineo) reported 56 minutes ago

  .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

• 
  BrktiCevap (@BrktiCevap) reported 58 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  Totally Wandering Dinosaur (@thatdynodayo) reported 60 minutes ago

  @Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?

• 
  qtpotat0 (@_qtpotat0) reported 1 hour ago

  @Viber hi is there anyway to restore the chat history? I did not deleted the message I just uninstall viber on my phone :( hope you can help me