Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (44%)
• Connection (44%)
• Glitches (6%)
• Video (6%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Guayaquil	Messaging	2 days ago
Guayaquil	Connection	4 days ago
Guayaquil	Video	8 days ago
Quezon City	Connection	9 days ago
Ljubljana	Connection	9 days ago
Nicosia	Messaging	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SpbAthens (@SpbAthens) reported 1 minute ago

  @Viber is there a problem with your app? Some messages although delivered to the recipients phone, appear with one tick on the sender's phone

• 
  ✧ (@riarixiex) reported 2 minutes ago

  need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

• 
  Dardan Beqiri (@dardbeqiri) reported 2 minutes ago

  @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

• 
  Temu_ridze™ (@Temu_ridze) reported 6 minutes ago

  @ViberHelp good afternoon can you help me, I don't receive a Viber code on my phone

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 7 minutes ago

  @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Martin Velík (@kimosak) reported 11 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  Iamtjazcizej (@iamtjazcizej) reported 14 minutes ago

  @ViberHelp I already clearly explained this is a scam case. My number was changed and is now being used to send messages to others from +380968729014. Please at least block this number immediately until the issue is resolved.

• 
  Ενωσίτης (@vkoutsis21) reported 15 minutes ago

  @ViberHelp I already did but I am waiting 2 weeks now to fix it

• 
  Abdulbasit Bubble Certified developer (@mustapha68171) reported 18 minutes ago

  @Viber Hello @Viber, my account has been blocked for over 3 months despite contacting your support team multiple times. I use Viber for legitimate communication and would really appreciate an update or another review of my case. My support requests have not resolved the issue. Could someone please assist? Thank you.

• 
  Mladen Šundič (@mladench) reported 19 minutes ago

  @Viber how can i get my accont back, being hacked? On February 6th, I was a victim of spam. My phone number and Viber account were stolen. A support ticket (No. 14128481) was opened at that time, but it is still not resolved. Please assist me and help recover my account.

• 
  morescode (@morescode1) reported 20 minutes ago

  @ViberHelp Hi my number was blocked pls help

• 
  Hara (@BlofinBD_Hara) reported 22 minutes ago

  @Viber Your dial pad is not working pls fix it

• 
  E.R.I (@myr_eri) reported 23 minutes ago

  @ViberHelp @Viber I have submitted multiple requests, but the issue is still not resolved. The support bot wasn't helpful at all. I really need urgent help with this. Could a human agent please look into my case? Ticket ID: 18420526 Thank you.

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 25 minutes ago

  @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  Ivan Ivanov (@funkyuname) reported 29 minutes ago

  @Viber @ViberHelp (3) This is seriously affecting her business as it is the main channel which she sells through and communicates with her clients. Your silence is lack of help is seriously worrying. Can you please review ticket #15033849 and help us to unblock it.

• 
  morescode (@morescode1) reported 29 minutes ago

  @ViberHelp My number is blocked. Pls help

• 
  npalsensei (@npalsensei) reported 29 minutes ago

  @AeldorThalion @Viber @signalapp Welp. The problem is that most of my contacts are either on fb (which I don't have anymore) or Viber. I can't just randomly tell everyone to go into signal or anything, that's usually the main issue, not whether *I* can switch. I can. My network doesn't switch🫠.

• 
  Sasa (@ES_mastertrader) reported 33 minutes ago

  @ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account

• 
  . (@byineo) reported 34 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  Jack Hewson Bluesky handle: @jackhewson.com (@jack_s_hewson) reported 35 minutes ago

  @Viber You service doesn't work. I have bought Viber out credit but every time I attempt to call a number it tells me I need to buy credit. This is frustrating, your product doesn't work

• 
  Rafael Suarez (@rapsuarez) reported 35 minutes ago

  Hey @Viber, it's been 3 days since you blocked my number/account for no apparent reason. I've sent a report through help support twice already, still to no avail. How and when will this be fixed? Thanks.

• 
  Jhesa (@jhesacj43) reported 38 minutes ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  crypto ၊||၊ DeSpeed ၊||၊ DDAI (@crypt0rrent) reported 41 minutes ago

  is your system down? @Viber i can't login my number

• 
  Charles Galang (@chuck__md) reported 41 minutes ago

  @ViberHelp @ViberHelp its been 3 days since i got a new ticket to unblock my number, there is still no change. Please help. Thanks

• 
  Paromita Dey (@paromitade) reported 41 minutes ago

  @Viber hi, could you help me transferring my device to another one? Thanks

• 
  AaMaldives (@Al_Maldives) reported 44 minutes ago

  Hey @Viber the app seems to be frozen — it’s not responding at all. Please check if there’s a system issue or update causing this

• 
  J.Down (@isitwortharead) reported 50 minutes ago

  @ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.

• 
  BrktiCevap (@BrktiCevap) reported 51 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  ✧ (@riarixiex) reported 58 minutes ago

  need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

• 
  Jacob Chaddington (@TheChadSnap) reported 60 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.