Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (60%)
• Connection (30%)
• Glitches (10%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Mengibar	Messaging	3 days ago
Imsida	Messaging	6 days ago
Paris	Connection	7 days ago
Nitra	Connection	10 days ago
Thessaloníki	Glitches	29 days ago
Sonthofen	Messaging	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hara (@BlofinBD_Hara) reported 28 seconds ago

  @Viber @Microsoft Your dial pad is not working, i needed to insert certain numbers as a input duing ARS, but it didnt work in both viber and iphone dial pad , pls fix

• 
  ᗩᒪᐯIᑎ (@alvnmiranda) reported 2 minutes ago

  @Viber @ViberHelp Hi. Does your customer support exist? I’ve been following up for several days. Please help. Thank you.

• 
  Greg Old (@gold27701) reported 3 minutes ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  BrktiCevap (@BrktiCevap) reported 4 minutes ago

  @Viber I have ''verification failed error'' it says that my father's phone number has been blocked, we have tried opening a ticket and emailing but we keep getting automated responses.

• 
  Magadh Tours (India) (@magadhtours) reported 16 minutes ago

  @ViberHelp Dear Sir, Madam It's almost a week, there is no action at all. I have not Violated any law. If so, please do let me know, in that condition I will avoid those activities. But please solve this issue. thank you

• 
  Sonia ✨ (@LadyCloud95) reported 22 minutes ago

  @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

• 
  Martin Velík (@kimosak) reported 23 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  George (@George189343130) reported 25 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Mohamed Fauzee (@FauzyMohamed) reported 26 minutes ago

  Can you ask your support team to attend the issues I raised via email regarding viber account activation? No response for any emails. "Viber Support Ticket #17999720: Unable to activate viber" @Viber

• 
  Denys Kulchytskyi (@KulchytskyiD) reported 26 minutes ago

  @Viber @ViberHelp My account (+380676192869) was hacked despite 2FA. Scammers are impersonating me & extorting money. I've been writing via support form daily for a week — no reply. Please help urgently.

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 26 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  S Collis #FBPE (@NomisSilloc) reported 27 minutes ago

  Horrified to see @viber just launched a load of terrible new AI features. Have asked support how I disable them but might just have to delete my account instead

• 
  . (@byineo) reported 28 minutes ago

  .@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭

• 
  pe47pp (@pe47pp) reported 30 minutes ago

  @Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me

• 
  MegaBoss (@Mega_Halifax) reported 32 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 33 minutes ago

  @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  J.Down (@isitwortharead) reported 37 minutes ago

  @ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.

• 
  Jacob Chaddington (@TheChadSnap) reported 37 minutes ago

  Day 1 of calling out @Viber until they unblock my phone or give me actually customer service.

• 
  George (@George189343130) reported 40 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Mirka (@monserious) reported 42 minutes ago

  @Viber is there a support that can help me with serious video call lags?

• 
  ur mom (@squigme) reported 42 minutes ago

  @ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.

• 
  Mohammad Sazid (@Mohamma00078850) reported 45 minutes ago

  @Viber I've been using viber account from last 4 years, I recently changed my smartphone and installed in new devices but it was misbehaving so I reinstalled and try to login and see what's your system find that my mobile number is being used for spam? Pls help me get my account!

• 
  bri (@briellyRb) reported 45 minutes ago

  Hello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport

• 
  Ivan Ivanov (@funkyuname) reported 46 minutes ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  Ενωσίτης (@vkoutsis21) reported 46 minutes ago

  @ViberHelp I have an issue for days and you still didn't help me to solve it.

• 
  Jovana Halvorson (@JBStojakovic) reported 47 minutes ago

  @Viber can you help me unblock my mothers phone number? It was reported as spam, she is elderly and we cant access her viber at all to get assistance. I sent multiple emails.

• 
  Roni DVA (@Ronigleamonly) reported 50 minutes ago

  @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

• 
  JMooreBoston (@JMooreBoston) reported 53 minutes ago

  @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

• 
  Cryptocrat (@coinprof) reported 56 minutes ago

  @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 58 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work and won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?