Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Messaging (50%)
• Connection (40%)
• Glitches (10%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Southwark	Connection	2 days ago
Mengibar	Messaging	13 days ago
Imsida	Messaging	17 days ago
Paris	Connection	18 days ago
Nitra	Connection	20 days ago
Thessaloníki	Glitches	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MegaBoss (@Mega_Halifax) reported 3 minutes ago

  The customer service of @viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and no communication, leaving you unable to connect to family and friends!

• 
  Vlada zivic (@vlada_zivic) reported 4 minutes ago

  @Viber Viber blocked my account with explanation that they block it to check if I am real person or maybe robot. Even I am regular user for 10 years, and now after my complaint I need to wait 3 days. Poor service!!

• 
  Magdalena Laskowska (@sasalka0808) reported 7 minutes ago

  @ViberHelp @Viber @Viber Thank you. I already have an open ticket (#15963193), but the issue is still unresolved. My account remains restricted and I still cannot send messages. Please escalate the existing ticket.

• 
  Jack Hewson Bluesky handle: @jackhewson.com (@jack_s_hewson) reported 8 minutes ago

  @Viber You service doesn't work. I have bought Viber out credit but every time I attempt to call a number it tells me I need to buy credit. This is frustrating, your product doesn't work

• 
  Kynder Bueno (@JerryMostlySad) reported 9 minutes ago

  @ViberHelp Urgent Help- hey how did your appointment go work? I’m in Uganda and need to make international calls to the Uk at cheaper rates? Is that possible, how do I set up an account and what plans do you have?

• 
  Charles Galang (@chuck__md) reported 16 minutes ago

  @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  legally brown (@groovycamp) reported 18 minutes ago

  @Viber is literally a scam. Signed up for free trial and and entered card details. Can't even log into account, every time I try, there is an error. No live support chat or email or easy unsubscribe button - now being charged for an account I cannot even log into. Shocking!

• 
  Dhaarmik (@dhaarmik24) reported 18 minutes ago

  @ViberHelp My phone number is blocked and I have raised a ticket #18159210 . Please help me to recover my account @ViberHelp @Viber What’s the issue and when can I get back my account, please me escalate the issue and get a solution.

• 
  Magadh Tours (India) (@magadhtours) reported 19 minutes ago

  @ViberHelp It's more than 10 days, so far no solution? Is it your viber help center ?

• 
  Alaska (@alaskaaaaaaA13) reported 22 minutes ago

  @Viber My Viber was hacked!!!! Why can’t I communicate with a living person? And only template SMS! Please help!

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 23 minutes ago

  @ViberHelp @SUGAhaesseoyo @Viber I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  W A Q U II🫥 (@eirahclee) reported 27 minutes ago

  @Viber Please I badly need help and you customer service is not replying

• 
  J.Down (@isitwortharead) reported 32 minutes ago

  @ViberHelp I need to cancel my subscriptipn. But I cannot log in and do this becuase it does not recognise my number. Please help me cancel my subscription.

• 
  MegaBoss (@Mega_Halifax) reported 38 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  stshhh (@Armendi) reported 40 minutes ago

  @ViberHelp Hello i have an issue activating viber on a new phone

• 
  dara.v (@darav) reported 42 minutes ago

  @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

• 
  . (@byineo) reported 42 minutes ago

  @ViberHelp @Viber Already informed you that it is no help at all. Here is the latest ticket I opened. Ticket ID - 18260785. I won’t open a new one we all know it will be a waste of time again for sure

• 
  Neil (@itsmeneiill) reported 44 minutes ago

  Hi @ViberHelp , it’s been a week since my Viber number was suspended by your automatic security process. Please check my Viber Support Ticket #18648308. I really need to use my Viber account. I hope you can assist me in resolving this issue as soon as possible. Thank you.

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 45 minutes ago

  @Viber I have a problem that started occurring 2 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.

• 
  Hara (@BlofinBD_Hara) reported 46 minutes ago

  @Viber Your dial pad is not working pls fix it

• 
  . (@byineo) reported 48 minutes ago

  .@Viber I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it was almost 4 days now and still the same bot I had to speak again and again.

• 
  rie (@rieisray) reported 51 minutes ago

  @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

• 
  Jhesa (@jhesacj43) reported 54 minutes ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  Martin Velík (@kimosak) reported 54 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  sofy (@hofy_sofy) reported 54 minutes ago

  @ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks

• 
  jimerca (@mercyjinuy) reported 56 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  MegaBoss (@Mega_Halifax) reported 58 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  Aiman Ahmed (@AimanAhmed333) reported 58 minutes ago

  @Chorteyyy @Viber Same issue. Fixed now? I'm not receiving any messages. Not sending either

• 
  Dardan Beqiri (@dardbeqiri) reported 58 minutes ago

  @ViberHelp & @Viber Can someone from the tech support who does actually read emails take a look at my issue Viber Support Ticket #12567284

• 
  Sameer 🇲🇻 (@Chorteyyy) reported 59 minutes ago

  @Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.