xtb Outage Map
The map below depicts the most recent cities worldwide where xtb users have reported problems and outages. If you are having an issue with xtb, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
xtb users affected:
XTB provides access to a variety of markets such as forex, shares, indices, metals, commodities and even cryptocurrencies.The company is regulated in the UK and registered with the Financial Conduct Authority (FCA).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Quito, Pichincha | 1 |
| Mannheim, Baden-Württemberg | 2 |
| Paris, Île-de-France | 13 |
| Hamburg, HH | 1 |
| Ramstein-Miesenbach, Rheinland-Pfalz | 1 |
| Simmern, Rheinland-Pfalz | 1 |
| Frontignan, Occitanie | 1 |
| Cluj-Napoca, Cluj | 1 |
| Gap, Provence-Alpes-Côte d'Azur | 1 |
| Arrecife, Canary Islands | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Montreuil, Île-de-France | 1 |
| Döbeln, Saxony | 1 |
| Toulon, Provence-Alpes-Côte d'Azur | 1 |
| Carcassonne, Occitanie | 1 |
| Athens, Attica | 1 |
| Genlis, Bourgogne-Franche-Comté | 1 |
| London, England | 1 |
| Noyarey, Auvergne-Rhône-Alpes | 1 |
| la Garriga, Catalonia | 1 |
| Berlin, Berlin | 2 |
| Trier, Rheinland-Pfalz | 1 |
| Aurillac, Auvergne-Rhône-Alpes | 1 |
| Saint-Brice-sous-Forêt, Île-de-France | 1 |
| Saint-Cloud, Île-de-France | 1 |
| Hunedoara, Hunedoara | 1 |
| Gelnhausen, Hesse | 1 |
| Amsterdam, nh | 1 |
| Gaillon, Normandy | 1 |
| Bruyères-sur-Oise, Île-de-France | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
xtb Issues Reports
Latest outage, problems and issue reports in social media:
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Travis (@MrSaturnTweets) reported@XTBUK Does this account still exist? It seems that your platform is a shell. As in it's not working but is still taking deposits. $btc $tsla
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Stefanos (@stefan6490) reported@xtbpl please can you share in private an email address where I can send a formal complaint? Your website and the chat operators are not able to provide a solution to an IKZE case I raised in November 2025.
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kathleen brooks (@KATHLEENBROOKS) reportedBrent crude oil still down nearly 5% today and is equity futures are pointing to big gains later today, with the Nasdaq 100 currently pointing to a 3% gain at the US open. @XTBUK
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johannes (@yohanne56859746) reported@KATHLEENBROOKS @XTBUK @BBCWorld And on top of all this SNB is looking for intervention to weaken chf but with all this added against the favour of the currency it ignored all and continue to move higher, and what will slow it down and possibly makes it weak?
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zeshan joseph (@JosephZeshan) reported@XTBUK - False Support / resistance breakout (advanced level)
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Pawel (@Pawel90325690) reported@xtbes @ANTONIO_JALIL @XTBLatam When you have No problem?
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Rob (@possiblydefinit) reported@KATHLEENBROOKS @XTBUK I hope you are not recommending XTB to your customers. @XTBUK is a disaster. Broken reporting system and non-existent support. Trustpilot has a note attached to their page highlighting scam reviews. I got caught badly.
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The Spurs Express (@TheSpursExpress) reported🗣Jose Mourinho: “When you sign a player, it isn’t just their data but their mentality, their support system, their work ethic. When players make a step to a big club, they need to have the mentality to take on the pressure and the expectation and deliver." [via @XTBUK] #COYS
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kathleen brooks (@KATHLEENBROOKS) reportedThe bank of Japan is intervening in the yen to strengthen it. USDJPY is down 0.7% today and is backing away from The 162 level. The issue is, how long can intervention boost the yen? It doesn’t seem to have done much so far. @XTBUK
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jnbianco (@jnBianco) reportedHey @XTBUK, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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Moi Meme (@marc762714) reported@xtbfr Dites XTB, serveur down ?
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kathleen brooks (@KATHLEENBROOKS) reportedIt was easier when there was just one oracle on walk street, now every big hedgie who sells or buys a stake can move a market. Peter Thiel announced that his fund sold its entire Nvidia stake last quarter. Nvidia’s share price is down 1.5% in the pre market. @XTBUK
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kathleen brooks (@KATHLEENBROOKS) reportedWhat goes up, must come down. Bitcoin is down more than $3,000 today after hitting a record high on Monday after $121,000. Bitcoin is no get rich quick scheme at this level. @XTBUK
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Jed Frankowski (@JedFrankowski) reportedToday, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb
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Rob (@possiblydefinit) reported@XTBUK Hours in again today. More time wasted on this appalling company. Their reporting systems are broken and about to cause me the loss of thousands because I am unable to supply statements from XTB. How is this company even allowed to trade with such poor systems???
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