xtb status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of xtb reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by xtb users through our website.

• Login (39%)
• Website (30%)
• Trading platform (26%)
• Withdrawals (4%)
• Deposits (2%)

Live Outage Map

The most recent xtb outage reports came from the following cities:

City	Problem Type	Report Time
Sarreguemines	Website	5 days ago
Toulon	Website	14 days ago
Saint-Lys	Website	19 days ago
Sydney	Trading platform	20 days ago
Aubervilliers	Trading platform	22 days ago
Aix-en-Provence	Trading platform	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

xtb Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kathleen brooks (@KATHLEENBROOKS) reported 3 minutes ago

  A very negative tone to markets today. Silver and bitcoin lower, alphabet down 4%, the sell off is not over yet. @XTBUK

• 
  JustKickingOff (@JustKickingOff1) reported 8 minutes ago

  @BiggusDickusGME @consorsbank can’t agree more, quite disappointed with customer service handling and service offering in this case. Checking out @xtbde hoping they support shareholder voting also for US based stocks

• 
  johannes (@yohanne56859746) reported 14 minutes ago

  @KATHLEENBROOKS @XTBUK Doesn't slow bond tapering from BOJ means gradual reduction of QE, and isn't ECB likely going to QE? so how does EU appreciate against JPY?....good read tho.

• 
  kathleen brooks (@KATHLEENBROOKS) reported 15 minutes ago

  The entire tech sector in the US is lower today, but small cap growth stocks are getting hit the hardest. Down 2.1%. @XTBUK

• 
  guigui (@guigui_dusud) reported 15 minutes ago

  @xtbfr what happen with server ! No connections ! 5 min before news !

• 
  kathleen brooks (@KATHLEENBROOKS) reported 19 minutes ago

  Brent crude oil still down nearly 5% today and is equity futures are pointing to big gains later today, with the Nasdaq 100 currently pointing to a 3% gain at the US open. @XTBUK

• 
  Sky (@Sky_uaa) reported 21 minutes ago

  Hey @XTBUK, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  Grünspan (@LodzermenschXIX) reported 21 minutes ago

  @Rendezvous2332 @Damian911753581 @xtbpl This problem isn't easy. XTB disables security on its own from the trusted device. True, they need to fix this now.

• 
  Amyk22 (@amy_kunchome) reported 21 minutes ago

  @XTBUK Is XTB down today? I have transferred deposit to my XTB account 3 hours ago and still have not received it. And the call center numbers have nobody answer. What's going on?

• 
  Pawel (@Pawel90325690) reported 23 minutes ago

  @xtbes @ANTONIO_JALIL @XTBLatam When you have No problem?

• 
  kathleen brooks (@KATHLEENBROOKS) reported 23 minutes ago

  If there was going to be a catalyst to disrupt the risk rally this week, I think it would have been a sell off in bonds. This hasn’t happened, which suggests that a structurally lower dollar for the long term is not a problem for markets right now. @XTBUK

• 
  DaaViiD (@Dee_Mirage) reported 24 minutes ago

  @cryptoastblog @xtbfr Huh?! Where was the link to that ,defi free money glitch people are using?? Anybody??

• 
  Mark Dampier (@MarkDampier) reported 24 minutes ago

  @FundFanatic @XTBUK Perhaps if she had a personal problem she shouldn’t have come into the chamber. Those tears come at quite a cost!

• 
  Rob (@possiblydefinit) reported 25 minutes ago

  @XTBUK Hours in again today. More time wasted on this appalling company. Their reporting systems are broken and about to cause me the loss of thousands because I am unable to supply statements from XTB. How is this company even allowed to trade with such poor systems???

• 
  kathleen brooks (@KATHLEENBROOKS) reported 33 minutes ago

  A small recalibration lower in expectations of a Fed rate cut in September, there is now a 59% chance; down from 60%. Bond yields are lower, as the us is following European bond yields lower. The market is taking this CPI report as benign, no hindrance to rate cuts. @XTBUK

• 
  David23 (@Rendezvous2332) reported 34 minutes ago

  @LodzermenschXIX @Damian911753581 @xtbpl must fix it!

• 
  Rob (@possiblydefinit) reported 36 minutes ago

  @xtbpl This is the WORST trading platform I have ever used. I would advise people to avoid setting up an account with XTB. I've been trying to get help with their broken system for 10 days now. They are ignoring me.

• 
  kathleen brooks (@KATHLEENBROOKS) reported 39 minutes ago

  The oil price is down $3.50 per barrel for Brent after reports that the Iranian foreign minister is travelling to Islamabad. This is boosting hopes that talks between the us and Iran will take place this weekend. @XTBUK

• 
  kathleen brooks (@KATHLEENBROOKS) reported 39 minutes ago

  The month on month reading for US CPI has slowed in May vs April, rising by 0.5% vs 0.6% in April. June’s inflation could be interesting, since average gasoline prices are down this month vs May. This supports a cautious rather than hawkish stance from the Fed. @XTBUK

• 
  kathleen brooks (@KATHLEENBROOKS) reported 39 minutes ago

  It was easier when there was just one oracle on walk street, now every big hedgie who sells or buys a stake can move a market. Peter Thiel announced that his fund sold its entire Nvidia stake last quarter. Nvidia’s share price is down 1.5% in the pre market. @XTBUK

• 
  PePerShots (@pepershots) reported 39 minutes ago from Zaspa-Rozstaje, Pomerania

  . @xtbpl is down, hope this is not a second #ING

• 
  kathleen brooks (@KATHLEENBROOKS) reported 40 minutes ago

  Markets have barely moved on the back of CPI, the dollar keeps climbing and futures are pricing in a mildly lower open for us stocks. Bond yields are lower, which could limit dollar upside 2yr tsy yield down 5bps @XTBUK

• 
  Moi Meme (@marc762714) reported 47 minutes ago

  @xtbfr Dites XTB, serveur down ?

• 
  kathleen brooks (@KATHLEENBROOKS) reported 49 minutes ago

  Likewise, In Europe the major pharma companies are only suffering mild losses. This is because companies are exempt if they are building facilities in the US. Most are, so their share prices are protected today, but it could lead to weaker growth in Europe down the line.@XTBUK

• 
  SigmaStonkGrindset (@SigmaStonkGrind) reported 51 minutes ago

  @D_E_N_I_S_0_5 @XTBUK @XTBUK When will we receive it? I tried contacting your online support. 5 hours and still no answer

• 
  Mateus Amélio💻 (@MateusAmelio) reported 52 minutes ago

  @PeterSchiff @xtbpl The support!

• 
  Omar (@TheAghaSays) reported 55 minutes ago

  Trying to get verified on your platform @XTBUK is getting beyond difficult ! Your customer service seems questionable (my current experience) wondering if you want my money ? #etf #cfd

• 
  PKwiatek 🪬 (@pawelkwiatek97) reported 55 minutes ago

  @VladimrB3 @xtbpl Brother, but i can't find something better or similar. If we ignore technical problems, they have the best conditions - 0% fees on GPW, IKE and most etfs, stocks etc.

• 
  Rob (@possiblydefinit) reported 58 minutes ago

  @XTBUK I am really struggling with the XTB platform. Its got to be the worst trading platform I've ever used. I just generated some reports. All completely wrong. XStation 5 is awful. Struggling for days to get help. Defo need to move my account to another broker

• 
  tfanget (@tfanget) reported 59 minutes ago

  @xtbfr down ?