xtb status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of xtb reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by xtb users through our website.

• Trading platform (46%)
• Website (29%)
• Login (17%)
• Withdrawals (4%)
• Deposits (4%)

Live Outage Map

The most recent xtb outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Trading platform	2 days ago
Frankfurt am Main	Withdrawals	12 days ago
Riemst	Trading platform	12 days ago
Paris	Trading platform	12 days ago
Paris	Trading platform	12 days ago
Uppsala	Website	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

xtb Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Moi Meme (@marc762714) reported 1 minute ago

  @xtbfr Dites XTB, serveur down ?

• 
  David (@DGrushchenko) reported 2 minutes ago

  @xtbes Charts down and consistently getting logged in and out please fix ASAP

• 
  Rob (@possiblydefinit) reported 3 minutes ago

  @KATHLEENBROOKS @xtbuk AVOID XTB - its a total disaster of a company - poor support - poor platform, a general disaster. See trust pilot for how poor this company actually is.

• 
  John Stepek (@John_Stepek) reported 4 minutes ago

  @anotherfish759 @KATHLEENBROOKS @XTBUK 👏👏this is the sort of quality work I like to see

• 
  Datrader (@Andbcoin) reported 4 minutes ago

  Hi, there. I'd like you to know that the execution in the app is so slow (both buy and sell). The delay is between 1 and 2 seconds, and it's not acceptable for such a broker like this one. @XTBUK @xtbfr Could you please do something to fix this issue, please? Thanks so much.

• 
  kathleen brooks (@KATHLEENBROOKS) reported 5 minutes ago

  Brent crude oil still down nearly 5% today and is equity futures are pointing to big gains later today, with the Nasdaq 100 currently pointing to a 3% gain at the US open. @XTBUK

• 
  The Spurs Express (@TheSpursExpress) reported 6 minutes ago

  🗣Jose Mourinho: “When you sign a player, it isn’t just their data but their mentality, their support system, their work ethic. When players make a step to a big club, they need to have the mentality to take on the pressure and the expectation and deliver." [via @XTBUK] #COYS

• 
  kathleen brooks (@KATHLEENBROOKS) reported 6 minutes ago

  Yields were lower, but are now starting to rise in Europe. Gold is up $40, but is not back at record highs. Oil is up 7%, and may have broken into a new range around $75 per barrel. Again, not great, but it may only have a limited impact on inflation. @XTBUK

• 
  Antonio (@ANTONIO_JALIL) reported 6 minutes ago

  Xtb Mexico @XTBLatam @xtbes is down. Not working

• 
  Rob (@possiblydefinit) reported 7 minutes ago

  @antoinextb @xtbfr WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.

• 
  David23 (@Rendezvous2332) reported 8 minutes ago

  @niebezpiecznik @xtbpl Looks like there are some issues with Anydesk and TeamViewer once his job is TI can anyone ask him if he had installed any of them?

• 
  kathleen brooks (@KATHLEENBROOKS) reported 8 minutes ago

  Microsoft and Nvidia also pointing lower. Sales force is down another 1.7% in pre market as software sell Off continues. The gold and silver rally continues, with silver now up 7% and gold still above $5,000. @XTBUK

• 
  Jed Frankowski (@JedFrankowski) reported 10 minutes ago

  Today, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb

• 
  kathleen brooks (@KATHLEENBROOKS) reported 12 minutes ago

  BPs share price sharply lower after chairman is removed due to conduct issues. Share price down nearly 4% @xtbuk

• 
  kathleen brooks (@KATHLEENBROOKS) reported 14 minutes ago

  BOE details: GDP forecast has been downgraded to 0.9%, CPI has had a large downgrade to 2.1%, down 0.7%. Unemployment rate forecast up, private sector wage growth down. These forecasts support more rate cuts. @XTBUK

• 
  Don the Donut (@DonTheDonut) reported 14 minutes ago

  @XTBUK hi, I just deposit some money through Apcopay, but I received a message said: “due to legal issues we are temporarily blocked it”. Can I get any helps please.

• 
  kathleen brooks (@KATHLEENBROOKS) reported 17 minutes ago

  More record highs for gold, and us stocks are expected to extend gains later today. European indices are weaker across the board this morning. Ftse100 is led lower by healthcare. A stronger pound is a problem for the ftse since the majority of big hitters earn in $. @XTBUK

• 
  Martin #FBPE #FBPPR #BunnyHugger (@StarlingMoss) reported 18 minutes ago

  @XTBUK "77% of retail investor accounts lose money when trading CFDs with this provider." You would have to be incredibly arrogant and stupid to "invest" in this nonsense!

• 
  kathleen brooks (@KATHLEENBROOKS) reported 22 minutes ago

  What goes up, must come down. SpaceX is down 2% today and is back below $ 200 per share, after investors got nervous about its extended run up post IPO. This sell off is mild, and might be a normal pull back. @XTBUK

• 
  Omar (@TheAghaSays) reported 23 minutes ago

  Trying to get verified on your platform @XTBUK is getting beyond difficult ! Your customer service seems questionable (my current experience) wondering if you want my money ? #etf #cfd

• 
  kathleen brooks (@KATHLEENBROOKS) reported 23 minutes ago

  Uk yields at highest rate since 2008. The pretenders to starmer’s throne need to think about this. Their legacy could be brought down by the bond market. @XTBUK

• 
  kathleen brooks (@KATHLEENBROOKS) reported 27 minutes ago

  Higher yields, a higher dollar and weaker stocks leading up to the Fed meeting at the top of the hour. Gold is also down $9 so far today, which suggests the market may be trying to get ahead of a hawkish message from the Fed today. @XTBUK

• 
  Rob (@possiblydefinit) reported 28 minutes ago

  @antoinextb @xtbfr WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.

• 
  DaaViiD (@Dee_Mirage) reported 36 minutes ago

  @cryptoastblog @xtbfr Huh?! Where was the link to that ,defi free money glitch people are using?? Anybody??

• 
  kathleen brooks (@KATHLEENBROOKS) reported 41 minutes ago

  The entire tech sector in the US is lower today, but small cap growth stocks are getting hit the hardest. Down 2.1%. @XTBUK

• 
  jnbianco (@jnBianco) reported 44 minutes ago

  Hey @XTBUK, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  kathleen brooks (@KATHLEENBROOKS) reported 47 minutes ago

  The AI trade is not slowing down. - Nvidia up 2.4% after moving into AI chips for PCs - micron extending gains, up 4% in pre market. - likewise, sandisk up 4%. These names can drive US indices to fresh records today if gains are maintained. @XTBUK

• 
  kathleen brooks (@KATHLEENBROOKS) reported 52 minutes ago

  What goes up, must come down. Bitcoin is down more than $3,000 today after hitting a record high on Monday after $121,000. Bitcoin is no get rich quick scheme at this level. @XTBUK

• 
  kathleen brooks (@KATHLEENBROOKS) reported 54 minutes ago

  Nvidia down 1.4% so far today ahead of Wednesday’s all important earnings report. @XTBUK

• 
  Greg (@Greg08099243) reported 57 minutes ago

  @xtbpl Xtb France also down , seem whole Europe xtb is non working