xtb status: trading issues and outage reports

No problems detected

If you are having issues, please submit a report below.

XTB provides access to a variety of markets such as forex, shares, indices, metals, commodities and even cryptocurrencies.The company is regulated in the UK and registered with the Financial Conduct Authority (FCA).

Problems in the last 24 hours

The graph below depicts the number of xtb reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 5, 1:20 AM EDT	0	0
May 5, 1:40 AM EDT	0	0
May 5, 2:00 AM EDT	0	0
May 5, 2:20 AM EDT	0	0
May 5, 2:40 AM EDT	0	0
May 5, 3:00 AM EDT	0	0
May 5, 3:20 AM EDT	0	0
May 5, 3:40 AM EDT	0	0
May 5, 4:00 AM EDT	0	0
May 5, 4:20 AM EDT	0	0
May 5, 4:40 AM EDT	0	0
May 5, 5:00 AM EDT	0	0
May 5, 5:20 AM EDT	0	0
May 5, 5:40 AM EDT	0	0
May 5, 6:00 AM EDT	0	0
May 5, 6:20 AM EDT	0	0
May 5, 6:40 AM EDT	0	0
May 5, 7:00 AM EDT	0	0
May 5, 7:20 AM EDT	0	0
May 5, 7:40 AM EDT	0	0
May 5, 8:00 AM EDT	0	0
May 5, 8:20 AM EDT	0	0
May 5, 8:40 AM EDT	0	0
May 5, 9:00 AM EDT	0	0
May 5, 9:20 AM EDT	0	0
May 5, 9:40 AM EDT	0	0
May 5, 10:00 AM EDT	0	0
May 5, 10:20 AM EDT	0	0
May 5, 10:40 AM EDT	0	0
May 5, 11:00 AM EDT	0	0
May 5, 11:20 AM EDT	0	0
May 5, 11:40 AM EDT	0	0
May 5, 12:00 PM EDT	0	0
May 5, 12:20 PM EDT	0	0
May 5, 12:40 PM EDT	0	0
May 5, 1:00 PM EDT	0	0
May 5, 1:20 PM EDT	0	0
May 5, 1:40 PM EDT	0	0
May 5, 2:00 PM EDT	0	0
May 5, 2:20 PM EDT	0	0
May 5, 2:40 PM EDT	0	0
May 5, 3:00 PM EDT	0	0
May 5, 3:20 PM EDT	0	0
May 5, 3:40 PM EDT	0	0
May 5, 4:00 PM EDT	0	0
May 5, 4:20 PM EDT	0	0
May 5, 4:40 PM EDT	0	0
May 5, 5:00 PM EDT	0	0
May 5, 5:20 PM EDT	0	0
May 5, 5:40 PM EDT	0	0
May 5, 6:00 PM EDT	0	0
May 5, 6:20 PM EDT	0	0
May 5, 6:40 PM EDT	0	0
May 5, 7:00 PM EDT	0	0
May 5, 7:20 PM EDT	0	0
May 5, 7:40 PM EDT	0	0
May 5, 8:00 PM EDT	0	0
May 5, 8:20 PM EDT	0	0
May 5, 8:40 PM EDT	0	0
May 5, 9:00 PM EDT	0	0
May 5, 9:20 PM EDT	0	0
May 5, 9:40 PM EDT	0	0
May 5, 10:00 PM EDT	0	0
May 5, 10:20 PM EDT	0	0
May 5, 10:40 PM EDT	0	0
May 5, 11:00 PM EDT	0	0
May 5, 11:20 PM EDT	0	0
May 5, 11:40 PM EDT	0	0
May 6, 12:00 AM EDT	0	0
May 6, 12:20 AM EDT	0	0
May 6, 12:40 AM EDT	0	0
May 6, 1:00 AM EDT	0	0
May 6, 1:20 AM EDT	0	0

At the moment, we haven't detected any problems at xtb. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by xtb users through our website.

Login (45%)
Website (25%)
Trading platform (25%)
Withdrawals (5%)
Deposits (2%)

Live Outage Map

The most recent xtb outage reports came from the following cities:

City	Problem Type	Report Time
Marseille	Login	7 days ago
Berlin	Login	14 days ago
Sankt Johann in Tirol	Website	24 days ago
Bad Vilbel	Login	1 month ago
Duisburg	Website	1 month ago
Gummersbach	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

xtb Issues Reports

Latest outage, problems and issue reports in social media:

Jed Frankowski (@JedFrankowski) reported 8 minutes ago
Today, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb
johannes (@yohanne56859746) reported 17 minutes ago
@KATHLEENBROOKS @XTBUK @BBCWorld And on top of all this SNB is looking for intervention to weaken chf but with all this added against the favour of the currency it ignored all and continue to move higher, and what will slow it down and possibly makes it weak?
Datrader (@Andbcoin) reported 18 minutes ago
Hi, there. I'd like you to know that the execution in the app is so slow (both buy and sell). The delay is between 1 and 2 seconds, and it's not acceptable for such a broker like this one. @XTBUK @xtbfr Could you please do something to fix this issue, please? Thanks so much.
Rob (@possiblydefinit) reported 20 minutes ago
@XTBUK I am really struggling with the XTB platform. Its got to be the worst trading platform I've ever used. I just generated some reports. All completely wrong. XStation 5 is awful. Struggling for days to get help. Defo need to move my account to another broker
Vladimír B (@VladimrB3) reported 20 minutes ago
@pawelkwiatek97 @xtbpl Okay, if you're not planning on CFDs, then probably yes, but even with any other trades I would be patient, there are really big problems with settlement.
kathleen brooks (@KATHLEENBROOKS) reported 21 minutes ago
A tale of 2 tech stocks: - meta’s shares up 8% in the pre market, Microsoft shares are down more than 6%. Meta has the ad revenue to pay for its AI ambitions. Microsoft’s early ai adoption is not powering earnings by enough, that’s why it’s getting punished. @XTBUK
David (@DGrushchenko) reported 22 minutes ago
@xtbes Charts down and consistently getting logged in and out please fix ASAP
Rob (@possiblydefinit) reported 26 minutes ago
@XTBUK AVOID XTB - its a total disaster of a company - poor support - poor platform, a general disaster. See trust pilot for how poor this company actually is. Nobody nominated this company = I was their customer - its very poorly managed. NO help from support - disaster
FlickyThaCreator 🎥 (@Flicky2k) reported 28 minutes ago
@Matix_VE @xtbpl Damn let’s go broski
Rob (@possiblydefinit) reported 28 minutes ago
@antoinextb @xtbfr WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.
Travis (@MrSaturnTweets) reported 32 minutes ago
@XTBUK Does this account still exist? It seems that your platform is a shell. As in it's not working but is still taking deposits. $btc $tsla
kathleen brooks (@KATHLEENBROOKS) reported 32 minutes ago
Uk Gilt yields have calmed down slightly and backed away from 4.5% as we wait to see what Andy Burnham does next. If Labour wants to avoid a bond market melt down, then they would be wise to think carefully before ditching Starmer and Reeves. @XTBUK
kathleen brooks (@KATHLEENBROOKS) reported 35 minutes ago
GBPUSD has found support around $1.3260 after today’s sell off. However, Gilt yields continue to sell off. The 10 year is now down 7 bps. The bond market is telling us that the UK economy needs help. This could limit GBP space for recovery. @XTBUK
Moi Meme (@marc762714) reported 37 minutes ago
@xtbfr Dites XTB, serveur down ?
Rob (@possiblydefinit) reported 38 minutes ago
@antoinextb @xtbfr WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.
kathleen brooks (@KATHLEENBROOKS) reported 40 minutes ago
Us software stocks are extending their recovery today. However, the broader tech sector is not following suit. Applovin up 2.8% in pre market, yet Nvidia is down 1.2%, and Apple also pointing lower. @XTBUK
kathleen brooks (@KATHLEENBROOKS) reported 42 minutes ago
The oil price is down $3.50 per barrel for Brent after reports that the Iranian foreign minister is travelling to Islamabad. This is boosting hopes that talks between the us and Iran will take place this weekend. @XTBUK
PePerShots (@pepershots) reported 43 minutes ago from Zaspa-Rozstaje, Pomerania
. @xtbpl is down, hope this is not a second #ING
Omar (@TheAghaSays) reported 45 minutes ago
Trying to get verified on your platform @XTBUK is getting beyond difficult ! Your customer service seems questionable (my current experience) wondering if you want my money ? #etf #cfd
tfanget (@tfanget) reported 50 minutes ago
@xtbfr down ?
kathleen brooks (@KATHLEENBROOKS) reported 51 minutes ago
Big moves to the downside for software sector yet again. Has the sell off gone beyond what is rational? Palantir posted 70% increase in profit last quarter. Will the us government really switch to an open source Claude plugin? Alphabet also down 2% ahead of earnings. @XTBUK
Moi Meme (@marc762714) reported 54 minutes ago
@Greg08099243 @xtbfr seems to be down in all countries...
Rob (@possiblydefinit) reported 55 minutes ago
@KATHLEENBROOKS @XTBUK I hope you are not recommending XTB to your customers. @XTBUK is a disaster. Broken reporting system and non-existent support. Trustpilot has a note attached to their page highlighting scam reviews. I got caught badly.
kathleen brooks (@KATHLEENBROOKS) reported 55 minutes ago
Uk gdp fell by 0.1% in Oct, surprisingly soft numbers. No growth in services, and the bounce back in production from jaguar land river did not help these figures. Overall, v weak data, it piles more pressure on the chancellor, and makes a rate cut next week certain. @XTBUK
jnbianco (@jnBianco) reported 55 minutes ago
Hey @XTBUK, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
David23 (@Rendezvous2332) reported 56 minutes ago
@niebezpiecznik @xtbpl Looks like there are some issues with Anydesk and TeamViewer once his job is TI can anyone ask him if he had installed any of them?
PKwiatek 🪬 (@pawelkwiatek97) reported 1 hour ago
@VladimrB3 @xtbpl Brother, but i can't find something better or similar. If we ignore technical problems, they have the best conditions - 0% fees on GPW, IKE and most etfs, stocks etc.
kathleen brooks (@KATHLEENBROOKS) reported 1 hour ago
There’s not much for bond investors to like about the UK’s fiscal policy right now. Which is a problem, since we’re reliant on them to find our growing national debt. @XTBUK
Rob (@possiblydefinit) reported 1 hour ago
@XTBUK Don't get caught in this scam. Trustpilot has highlighted that there are scam reviews on XTBs reviews. I've been caught. 2 weeks in and I am still battling to get basic reports from the badly managed company. Incompetent staff are lying to me and reports are broken
Rob (@possiblydefinit) reported 1 hour ago
@KATHLEENBROOKS @xtbuk AVOID XTB - its a total disaster of a company - poor support - poor platform, a general disaster. See trust pilot for how poor this company actually is.