Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Jyoty Singh
(@BecauseJyoty) reported
from
Hackney, England
@zoom_us sort your customer service out!!!!!! Kmt I’m trying to set up a free educational webinar and you’re basically making it impossible 😭
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'd like to ask why you don't take care of customers. I've been trying to resolve a simple issue for 4 days.
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A Mind 4 Adventure #coach
(@amind4adventure) reported
from
Buckfastleigh, England
@zoom_us need help. My pro and webinar function have been lost. Can’t access help line as now basic account. Please fix ASAP
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𝔾ℝ𝔼𝔸𝕋ℍ𝕌ℕ𝕋𝔼ℝ
(@GREATHUNTERband) reported
from
Ottawa, Ontario
@Large_Soda @Ambrose__Bierce @zoom_us "Sorry, must be a glitch. Seems the camera won't *load*" #mutethegrunts
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Sophie Barnes
(@SophieBarnesx) reported
from
Billericay, England
@emmasarfas @zoom_us 😂👌🏽 I’m sure @zoom_us can help when online.
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David Wyatt: Mask Jeeves
(@davidmwyatt) reported
from
Austin, Texas
@photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@susanm_life17 @zoom_us Horrible customer service. Im on day 4. All they do is send links that don't work.
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Emily Slaven
(@EmilySlavene) reported
from
Wicklow, Leinster
@NicoleStoutPT @Jerry_DurhamPT @zoom_us What customer service.....
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#šhįñëTHRŪthëŠHÅDË
(@_venabme) reported
from
Charlotte, North Carolina
I need help @zoom_us
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Walton Pantland
(@Leischa) reported
from
Carouge (GE), Genève
OK, so multilingual web conferencing is *complicated*, and @zoom_us isn't set up for it properly. Interpreters need to login to two separate devices, and also use WhatsApp to coordinate with each other, since they no longer share booths.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @ToryBurchFdn @toryburch I'd like the opportunity to talk to customer service. But Zoom doesn't care about customers.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I want a phone call. I've been begging Michelle Frick for assistance for THREE DAYS. Your online system crashes or kicks me out. When I call I have been put on hold for 20+ minutes, then someone who can't help me takes a message and promises a call back.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @smashingmag Too bad customer service isn't accessible.
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Chris Do
(@theChrisDo) reported
from
Los Angeles, California
@CA12L0 @rodemics @Blackmagic_News @CanonUSApro @Dell @zoom_us @artcenteredu No service offered right now. Just experimenting with improvement engagement, participation and dialogue.
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