Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 3 |
| Madrid, Comunidad de Madrid | 3 |
| Faribault, MN | 1 |
| Bremen, Bremen | 1 |
| Lloydminster, AB | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Mountain View, CA | 1 |
| Santa Rosa, CA | 1 |
| Laguna Hills, CA | 1 |
| Coyoacán, CDMX | 1 |
| Chambersburg, PA | 1 |
| Irving, TX | 1 |
| Anchorage, AK | 1 |
| Dublin, CA | 1 |
| Glasgow, Scotland | 1 |
| Copenhagen, Region Hovedstaden | 1 |
| Houghton, NY | 1 |
| Ilkeston, England | 1 |
| London, England | 1 |
| Crewe, England | 1 |
| Doncaster, England | 1 |
| San Francisco, CA | 1 |
| Cuautitlán Izcalli, MEX | 1 |
| Puebla, PUE | 1 |
| Taguig, National Capital Region | 1 |
| Abidjan, Abidjan | 1 |
| Wildeshausen, Lower Saxony | 1 |
| Sant Boi de Llobregat, Catalunya | 1 |
| Sheffield, England | 1 |
| Reading, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Iyke Onyes!
(@IkTripz) reported
Hello @zoom_us i have since canceled my paid subscription, September. Why do i still get invoice? Even when I don't use the service?
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Little Red School House
(@LRedSchoolHouse) reported
@zoom_us why does ZOOM not record anything when someone mutes themselves? This is a horrible feature & has caused us so much syncing plus editing issues.
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Teixeira JRT
(@teixeira_jrt) reported
@JonigeJon @zoom_us It's does appear to be something between the graphics driver and Zoom so going back to a stable version does fix it. I'm happy to just not use hardware acceleration and wait for non-buggy updates. I'm running a 6-Core 12-Thread so I can go with the CPU processing. Still thanks!👍
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Varun Sagar
(@mevarunn) reported
@zoom_us Dear Team, I have enrolled for a pro plan yesterday in my zoom which is worth 1300 INR... But not able make a co-host while pro plan shows that co-host is available... @zoom_us you people are too weak when it comes to help your customer... Kindly inform and do needful!
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Whorfery
(@Whorfery) reported
@zoom_us Yes. Train your customer service reps to not hang up on people.
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Moshe_Blackberg
(@BlackbergMoshe) reported
how do i get some help with #zoom (@zoom_us)? when I join a meeting using my #windows device, my #wifi goes from a ping of blow 3ms to over 100ms, and my download speed goes from over 20mbps, to blow 2mbps. anyone know why?
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Arran Haynes
(@ArranHaynesVO) reported
@realkatiejow It's called "being responsible." My mother died earlier this year, not Covid, and it's my father's first holiday season without his wife in 52 years. I want nothing more than to be there with him, but we're not terrible people, so it's Christmas over @zoom_us for us.
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Trumpster
(@ScottEpcot) reported
@marcorubio @zoom_us What are you doing about the election fraud? This is the only issue that matters right now. Get after it or YOU'LL NEVER BE ELECTED AGAIN. #StopTheSteaI2020 #DUUUVAL
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Nebguy
(@Nebguy1) reported
@marcorubio @zoom_us You didn’t help, *******.
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Turk Akbay
(@Turkism) reported
@zoom_us Your Customer Service is non-existent. Your Bot also is stalling and hangs after goving my 6 digits. Will you put some of your new success/cash to hire people to help your customers??????
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Red Will
(@redwill96) reported
@zoom_us the cheap call centre staff you use in the Philippines are shockingly bad. Their command and understanding of English is appalling. TWO staff today couldn't even pronounce "renewal" - how are they supposed to help if they cant speak the language? Madness
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Tarmo Remmel (🇨🇦/🇪🇪)
(@TKRspatial) reported
Anybody else getting a @zoom_us error code 1054?
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Ariel
(@ariel_penaINC) reported
Name one worser company than @zoom_us. They are absolute dog ****, if I fail school because of bad attendance it’s all their fault. Can never log onto their ******* crap. Always errors, always kicks me out, won’t let me sign in, etc. Please fix your ****
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Azos Rashid
(@AzosRashid) reported
@ericsyuan or anyone from the @zoom_us team. Can you please get someone to contact me. It’s coming up to a week and my issue still isn’t resolved. It’s impossible to get to speak to someone who can help and all the emails are from bots.
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Amy London
(@alondonb) reported
@zoom_us Audio only recording downloads not working in Pro account. Downloads as Video instead. Been working well for 10+ weeks. Were settings changed/updated? Please assist thank you!
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