Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Björn the Transit Planner 🚍🚏🚲
(@bjornradstrom) reported
from
Winnipeg, Manitoba
Why do @zoom_us and @messenger not let you completely turn down the volume during a video call?!?!?! It's infuriating! We have two people in the same room on a video call with others elsewhere, so we only want sound coming from one phone. But you can't turn it all the way down!
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Emma H. Wilson, PhD
(@ekhiatt) reported
@zoom_us I received an email on 12/9 indicating “someone would be in touch” regarding my inquiry into HIPAA-approved zoom. No further communication in nearly 1 month—was excited to get up and running ASAP, now rethinking due to poor customer service at @zoom_us #zoom
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Moritz
(@Moehritz) reported
Now accepting bets as to which video call service will work uninterrupted tonight. (@discord @zoom_us et al)
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ritzkraus
(@ritzkraus) reported
@SenRickScott @TheJusticeDept @zoom_us Well we invited Communist zoom into our homes this past year, USA has totally been dumb down by China, & we do nothing, pathetic.
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Chris Stribblehill #DYSPR
(@ChrisStribbs) reported
@zoom_us my zoom desktop software keeps having multiple issues and won't load settings pages. Any ideas?
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brad groden
(@gunnr_brad) reported
@zoom_us unless a subscription fee is charged how does zoom expect to make money and raise the stock price that's down 35% in 30 days?
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jonathanross
(@jonathanross) reported
@zoom_us is there a setting to automatically check for updates? I couldn't login for a funeral just now and the browser version caused a freeze / hang with my laptop. Eventually rebooted, updated and connected via mobile meanwhile. Last thing I wanted to have to deal with now.
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Artie
(@coffeegeekguy) reported
@zoom_us Doesn't matter what I do -- Zoom refuses to acknowledge any of my multiple mics. And yes, I've used your diagnostic page. Do you have any Dell experts on board who might be able to help?
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Kenneth Heal
(@KennethHeal1) reported
@AllieRenison @zoom_us No problem. Good to see it worked out.
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Lorna Mann
(@LornaMann_) reported
@zoom_us ever since I’ve upgraded on my Mac I can’t stay in a meeting longer than 2mins before being kicked out (happens when I’m host or just a participant) - can you help rectify this? Thanks!
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Gordon Miller
(@GordonDeBucks) reported
@zoom_us I’ve come to expect lousy customer service from y’all. This is just the latest example.
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Gordon Chaffin
(@GordonAChaffin) reported
I was on hold for an hour with @zoom_us customer service trying to get the $400/month I can't afford but need for the nonprofit @StreetJusticeDC. Then my line was disconnected. They won't tell you how long the wait is. I was told I'd be transferred to a human. Now on hold again!
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Judy Wagner
(@ExCBOHealth) reported
i need to record a transcript with #zoom but the zoom hype (video) doesn't seem to be available for my cloud recordings. @zoom_us can somebody help ? i have paid account. zoom claims transcripts. how many hous will the bot not tell me what to do?
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Zach
(@Astro_Zach) reported
@zoom_us I’m having an issue logging in with the iOS app. It says my username and password are wrong.. but it’s being pasted in from a password manager. It works on desktop, maybe the app doesn’t like long passwords
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Abhishek
(@abhibhaduri93) reported
@anshoogaur @zoom_us I can’t seem to login for some reason except on phone Os. Mac OS takes forever to load for me.
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