Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • TVI_ting Yue-Ting Siu (@TVI_ting) reported

    Hey @zoom_us are there any updates soon to fix what Big Sur broke? I’m unable to run any virtual backgrounds since updating - the whole system locks up. Pls help, thx

  • EastGlacierMT Judy A. Jones (@EastGlacierMT) reported

    @ShelettaIsFunny @LovaasInstitute @zoom_us Time for IPads! Have not touched my desktop in years, and rarely open the MacBook anymore. I even sleep with my IPad for those 3 am questions I have to look up! Never a problem other than cracked screens....🇺🇸🚀

  • US_of_the_West 🇺🇸🇮🇱🇭🇰🇹🇼U.S. of the West🌐🦅 (@US_of_the_West) reported

    @zoom_us FIX THE MAC CLIENT ON BIG SUR!!!

  • PoojaGrey Pooja Rai (@PoojaGrey) reported

    Hello @zoom_us ~ Is this how you work? We have been trying to either cancel our subscription or change the plan, yet there is NO mode whatsoever. Tried, bot, calls and mails, multiple times. Please RESOLVE immediately, as we feel let down by your opaque system! #Zoom #fraud

  • OliDierickx Olivier Dierickx (@OliDierickx) reported

    @zoom_us I am f-e-d- u-p with your 'I am a not a robot' each time I have to login to your website for my account I loose 3+min checking for 'fire hydrants' etc... Having to do it more than 2 times is a NONSENSE! You are decreasing the chances that I come to buy anything from you

  • justsayinman Deon Irvin (@justsayinman) reported

    @zoom_us you guys should suspend Jefferson Parish Public School System until they fix the record of Ka’Mauri Harrison. They used your platform to taint his school record, they need pressure to do the right thing. Through your platform the contend a home is apart of the school.

  • WeedenKim Kim Weeden (@WeedenKim) reported

    Suggestion for @zoom_us: indicators on the bottom bar that show, in real time, the speaker's internet connectivity and audio quality. Would help compensate for the absence of nonverbal cues that help speaker figure out when comment isn't intelligible (because of tech issues).

  • shirky17 paul shircliff (@shirky17) reported

    . @zoom_us I have you on a second screen When I go to share something on screen 1, zoom comes back to screen 1 drops down to one box, closes chat, closes participants... Also , names are randomly dropped from video box .????

  • ariellejgoren Arielle J. Goren (@ariellejgoren) reported

    Me: Why is @zoom_us not working?!? 5 yo: Maybe the host hasn’t started the meeting yet #2020: The Year Our Kindergarteners Became the IT Team

  • DrBrandyMath Dr. Brandy Wiegers (@DrBrandyMath) reported

    Newly discovered @zoom_us issue... running noses. Making sure you have the mute and video-off buttons correctly coordinated so that the faucet that your nose has become is not the thing the provost remembers about you.

  • DrSethMurray Seth (@DrSethMurray) reported

    @LucasAHaag @zoom_us I understand how this could lead to a lot of problems, if you were saying things about someone late they might perceive as derogatory. But in many meetings, the positives outweigh the negatives IMHO so a toggle switch might help.

  • RunGalRun Kara Foster (@RunGalRun) reported

    @Passion4PhysEd I wonder if it would help if students could only see you, and you could see everyone? So their cameras were one way? @zoom_us

  • tholzen Tracee Holzendorf (@tholzen) reported

    @zoom_us is there a live person that can help me recover my new account that I have paid for but cannot use?

  • nathanielgranor Nathaniel Granor (@nathanielgranor) reported

    @AustinCorgiBart @zoom_us If you're interested, I'd love to hear more/help brainstorm. Might be interesting to throw together a quick panel/podcast of CS educators in video form. It's the sort of convo that usually happens in hallways at conferences but... not too many of those around/no time to wait...

  • nlittlejohns Neil Littlejohns (@nlittlejohns) reported

    Anyone else having trouble with @zoom_us right now?

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