Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • rahuld__ Rahul Desai (@rahuld__) reported

    @zoom_us I'm trying to understand the feasibility of this use case: Alice has a Pro account. Bob has a Free account. Alice wants to schedule a meeting for Bob, who is NOT part of her company. She wants to enable Bob to host the mtg w/o having to start it herself. Can you help?

  • chiuaua Žiga Kramperšek (@chiuaua) reported

    @zoom_us interface is terrible. I get lost in the app daily, and my grandma has zero chance of using it. Is there a solution out there that tackles this problem - a video calling app or interface specifically designed for elderly users?

  • rlpb110 Rachel Billington (@rlpb110) reported from Guildford, England

    Clever Twitter friends. Any idea how to solve @zoom_us probs for Mum&Dad? Each time they can’t turn camera on & all we can see is a crossed out camera symbol. They can see us & we can hear them. All settings have been checked - they say. Got to sort it b4 Christmas #zoom #help

  • nathapolitico Danielle N Scott (@nathapolitico) reported

    @zoom_us Q:I use video timers (YouTube or online stopwatch). I used to be able to keep these sites up as my shared screen & go to a different page & monitor student work & the timers still run. Now when I do it the timers pause for participants or goes black (in Slides). Can we fix this?

  • HeidiFenn HEiDi FeNN✨ (@HeidiFenn) reported

    @zoom_us is driving me crazy!! I am paying for my account yet can’t get any customer service help!! UGH! Never again.

  • EdnitaJai ⋆ 𝐸𝒹𝓃𝒾𝓉𝒶 𝒥𝒶𝒾 (@EdnitaJai) reported

    @Chime @zoom_us I’m trying to understand why my bank account was closed and you guys are keeping the money? Support won’t give me any information and are referring to a section 9 where there is no section 9 in the deposit agreement! Fix this!!!

  • theDroneU Drone U (@theDroneU) reported

    @zoom_us your service has recylced captcha for 23 mins. Service is down. #zoom #serviceOutage

  • Bruce35dc BruceDC (@Bruce35dc) reported

    @bookoisseur @zoom_us Any time. Hopefully that will fix her problems.

  • pictor Mike Schilder🇨🇦 (he/him) (@pictor) reported

    @zoom_us Zoom on my new M1 Mac is having major issues on sound. It can't use my system sound at all (just gives me an error). If I connect AirPods, they work fine, so I am doing that, but was wondering if this was a known issue and you are working on it.

  • WeedenKim Kim Weeden (@WeedenKim) reported

    Suggestion for @zoom_us: indicators on the bottom bar that show, in real time, the speaker's internet connectivity and audio quality. Would help compensate for the absence of nonverbal cues that help speaker figure out when comment isn't intelligible (because of tech issues).

  • Gostallon Golomo, Stanley® (@Gostallon) reported

    I have asked others and they are having same problems, with their @zoom_us billings. #unauthorizedbillings. #consumerprotection #privacyandsecurity

  • mindlessbum mindlessbum (@mindlessbum) reported

    @thehappyvirgo @zoom_us Tomorrow LA shuts completely down find cookie tookie she in the streets like you

  • _steve2_ Steve Mahoney (@_steve2_) reported

    Given I'm on Big Sur I get the error that @AppleSupport can't verify the application for malicious content with @adobe PhoneGap The provider has to supply an updated version The same error happens with @zoom_us An issue with using the latest and greatest OS

  • bookoisseur rachael (@bookoisseur) reported

    Anybody having a weird issue with the latest @zoom_us update? My stepmom suddenly can't control a meeting with more than 16 participants. Like her ipad goes nuts. She's emailed them 3 times and gotten no response, and yes she pays for her account. Please help me I'm very tired.

  • ajarii_ Hey, i'm Amiree' (@ajarii_) reported

    @zoom_us can u shut down for a week?

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