Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 5 |
| Melbourne, VIC | 4 |
| Paris, Île-de-France | 4 |
| Birmingham, England | 4 |
| Mumbai, MH | 4 |
| Barcelona, Catalunya | 3 |
| Chennai, TN | 3 |
| City of London, England | 2 |
| Sydney, NSW | 2 |
| Hastings, England | 2 |
| Madrid, Comunidad de Madrid | 2 |
| Berlin, Land Berlin | 2 |
| Köln, NRW | 2 |
| Manchester, England | 2 |
| Pune, MH | 2 |
| Hamburg, HH | 2 |
| Bath, England | 2 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
| Grande Prairie, AB | 1 |
| Tampa, FL | 1 |
| Negrar, Veneto | 1 |
| Ronchin, Hauts-de-France | 1 |
| Sheffield, England | 1 |
| Thatcham, England | 1 |
| Les Abymes, Guadeloupe | 1 |
| Seaford, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Shubham Pacharne🇮🇳
(@imShubhamP) reported
@zoom_us Hey I am upgrading from Basic to Pro version in India. But there's a problem - it says the payments can only be done using credit cards and I only have a VISA debit card. Can you help me out ?
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Shona Lemmon
(@sholemmon) reported
@zoom_us Hi, yes seems that my Mac’s Core Processor not sufficient high spec as I saw warning message when I reinstalled Zoom as a final attempt to troubleshoot. Might be helpful if this message can be recalled from settings etc. Thanks for your help.
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Shona Lemmon
(@sholemmon) reported
@zoom_us Why am I not seeing Video as an option when I am adding a virtual background? It is defaulting to allow images only. Help please!
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James Reed
(@nebiim) reported
@zoom_us @Forbes @zoom_us. You've billed me for months while only giving me access to the free plan. I've tried REPEATEDLY to talk to someone about this. I can't even cancel because your website says I'm on the free plan. I can't get a person on the phone bc help only talks to paying customers 😡
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WhatsAbschalten
(@whatsabschalten) reported
@jordanhgreen @signalapp @zoom_us Officially, group calls have only been available since mid-December. Since then, there have been no expansion plans. But that should certainly not be a problem.
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Jeff Smith
(@j61smith) reported
All @zoom_us @MicrosoftTeams users: please stop using your computer’s microphone. Your audio is terrible. A simple headset sounds much better. #zoom #audio
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Tori D.
(@toriinks) reported
Is @zoom_us down ?
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#JOY
(@Dhammananda_Joy) reported
. @zoom_us Hi, I wanted to subscribe but the mode of payment is with credit card only... Is there any other means of payment??? #Help
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Ebony Jade Hilton, MD
(@EbonyJHilton_MD) reported
@mutalenkonde Don’t let them forget that walk as you login to @zoom_us. They can see it, sis!
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Miss Padfield
(@miss_padfield) reported
@nadnosliw @zoom_us I haven't had issues with the browser version (I use Chrome) but wanted the app so I wasn't having a million tabs open at once and could find it more easily. The live lessons have gone fine but other parts have been seriously lagging
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Graham S. Miller, CFP®
(@GrahamMillerCFP) reported
@advizewealth @zoom_us Their service is great but their customer service is atrocious. Please let me know if you are successful.
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Steven Tattum
(@modtl11) reported
@zoom_us I can't login via Facebook on my Zoom client on my Windows PC. All it does is take me to the web client. I want to open it in the actual Zoom program client as usual.
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sdub74
(@sdub74) reported
So @MicrosoftTeams is supposedly available for personal accounts, yet I’m told my Microsoft 365 Personal login isn’t set up for Teams. I try my non-365 Microsoft account and I’m still not set up. This is why people use @zoom_us - it just works and is simple to use.
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Liz Morgan
(@Social_Morgan_) reported
from
London, England
@zoom_us I’ve been in touch with about our Zoom pro and webinar account as you’ve cancelled both of these in error but no one is responding to my emails! Please can someone get in touch!
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Teeebz ♕
(@acupof_Tiba) reported
@zoom_us help! I am having issues displaying my name because my last name contains “***” in the middle of it. Can someone help me??