Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • RealKenWalls Ken Walls (@RealKenWalls) reported

    Hey @zoom_us I thought you'd like to know that after 8 years of paying for your professional level of service, I called for the first time in 8 years because I wanted to upgrade to add my wife to the account, your computer told me that my account doesn't "qualify" to speak

  • stardustschild Margaret Hall 🕯 (@stardustschild) reported

    @esmewang @zoom_us this was a problem during Zoom University at the start of the pandemic (I graduated in May, so I can't speak to the Fall). In my Irish class, we would DM each other to ask questions (mostly spelling), and our teacher eventually told us to make a groupchat because it was so much.

  • al_schiff Allie Schiffer (@al_schiff) reported

    Has anyone figured out how to wear their hair up in a bun for work and not look bald on @zoom_us ? Help.

  • VistaWayHTTM vista way hot tub time machine (@VistaWayHTTM) reported

    @zoom_us seem to be having some issues this morning. Meeting I’m in has crashed out 3x in the last few minutes (for everyone)

  • esmewang Esmé Weijun **** • 汪蔚君 (@esmewang) reported

    @elissawashuta @zoom_us Or maybe it’s only with webinars? As you can see from the replies I received on this tweet, this has been an issue for many people, apparently

  • thomas_quinlan Thomas J. Quinlan (@thomas_quinlan) reported

    @zoom_us Interestingly, I don't have this setting in my personal account. I've submitted a help desk ticket for my corporate account.

  • _prasket me (@_prasket) reported

    Anyone forced to use @MicrosoftTeams I feel VERY sorry for you. I just tried and what a piece of crap especially on Linux. App requires a login and web app either gives you video and no audio (have to call in) or audio and no video. @jitsinews & @zoom_us work flawlessly on Linux.

  • kokoandjune S Nicole (@kokoandjune) reported

    @zoom_us Hi! When someone complains about the audio sounding like a person is in a tunnel, but no one else is having the same problem what could it be?

  • JonahLupton Jonah Lupton (@JonahLupton) reported

    @EntangledApe Yes it will be and I'm not even sure I can have more than 500 people on at once. I'm already on the enterprise plan but maybe @zoom_us or @ericsyuan can help me out.

  • emmas80 emma stewart (@emmas80) reported

    @zoom_us No problem will do

  • Aquare11 Aquare (@Aquare11) reported

    @zoom_us This is what you need to fix

  • CiaraMcGreevy2 Ciara McGreevy (@CiaraMcGreevy2) reported

    @zoom_us any chance you could stop stealing £28.78 a month off me when I am clearly signed up to the basic / free service only? No phone number on your website and no way to stop this monthly theft because I’m not signed up to any premium service

  • tobyrolph Dayz_out (@tobyrolph) reported

    @zoom_us is the 4:3 aspect ratio curtains a permanent feature on phones when everyone else is via desktop clients? It looks very unprofessional. Can you fix this ?

  • RachelMooreRS Rachel Moore | #BlackLivesMatter (@RachelMooreRS) reported

    @zoom_us Hello! So the problem seemed to be with using a desktop browser. I wound up trying with my phone's browser and was able to upgrade easily. Something about the billing screen via desktop wasn't permitting me to progress.

  • thomas_quinlan Thomas J. Quinlan (@thomas_quinlan) reported

    @zoom_us So if a corporate user I'll need to presumably submit something to the help desk.... thanks.

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