Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 6
Paris, Île-de-France 5
Madrid, Comunidad de Madrid 5
Melbourne, VIC 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
Hastings, England 2
Sheffield, England 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Ronchin, Hauts-de-France 1
Thatcham, England 1
City of London, England 1
Les Abymes, Guadeloupe 1
Seaford, England 1
Hyderabad, TG 1
Riga, Rīga 1
Haywards Heath, England 1
Vienna, Wien 1
Portsmouth, England 1
Sydney, NSW 1
Southwark, England 1
Saint Leonards-on-Sea, England 1
Himmelpforten, Lower Saxony 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • Supmiguel Supmiguel Angel (@Supmiguel) reported

    Looks like Zoom Phone is down, may be related to the AWS outage but still not information on the Zoom Status page or from support. @zoom_us

  • jojacksonhere Dr Jo Jackson (@jojacksonhere) reported

    @cjcrompton I had this exact problem today...it's in the local documents folder. I was super happy when it eventually turned up, automatic email would be great or added to the outlook invite for the zoom meeting @zoom_us

  • AnneBarschall AnneBarschall (@AnneBarschall) reported

    @drpicox @zoom_us Is there another update? I did do one and it did not solve the problem.

  • johndwalsh John D Walsh (@johndwalsh) reported

    @damiengeoghegan @WaterfordCounci @zoom_us Couldn't make it up? You have gone along with the made up Covid 19 hoax no problem? Next they will be recruiting voters from the graveyard like Creepy Joe! Fraud? Nothing to see here.

  • Hypepraise NiYa Costley (@Hypepraise) reported

    I am working with teachers whose students can no longer pin in @zoom_us . it is not all the teachers but only some. Has this happened to anyone and how did you fix it?

  • Noreen_Lam Noreen L (@Noreen_Lam) reported

    @zoom_us Hi again @zoom_us, for some reason my reports today only show the host info and times and no participants! Shows number of ppl but no in/out times nor duration for others. Have tried 4 times, even waiting 2 hrs later. Pls help!

  • kevinkrautle Kevin Krautle (@kevinkrautle) reported

    The @zoom_us Original Audio with iPhone/iPad being around 96bit kinda makes sense if they are only pulling 1 channel down, and explains why it does not sound that good.

  • hcannon1 Harry Cannon (@hcannon1) reported

    @zoom_us Hi, I need some help with a teacher upgrade plan. Can’t get through on FAQ, live chat or phone and need it urgently. Thanks

  • spicyjulesc Jules Carr (@spicyjulesc) reported

    @TrueLee478 @zoom_us @LensesofCroydon That’s terrible, Lee! So sorry and I hope you are all ok. What an awful thing :((((

  • patheticworm5 worm (@patheticworm5) reported

    @zoom_us i clicked the "touch up my appearance" checkbox and my computer crashed, pls help

  • Hypepraise NiYa Costley (@Hypepraise) reported

    @zoom_us Desktop running 5.4.2 with 25 screens on in meeting and using Firefox or edge but still having the problem in some classes and there seems to be no rhyme or reason to why.

  • kevinkrautle Kevin Krautle (@kevinkrautle) reported

    After being @zoom_us’s QA again. I can report that High Fidelity Audio has big issues with quality across devices. Receiving Mac sounds like a 192 bit mp3 as advertised even though I would prefer more like 256 bit. iPhone is like 128 bit mono. iPad sounds worse like 96 bit mono.

  • SofiaCaputo20 Sofia Caputo (@SofiaCaputo20) reported

    @zoom_us i have recorded a meeting on Cloud and received a confirmation email. So once clicked the link, and clicked at the recording it says' the recording does not exist' can you please help me retrieve it?

  • audragold Audra Everett Gold (@audragold) reported

    so, @zoom_us, after days of dealing w/ time-killing bugs in meeting settings on $$$ account (settings not honored - EVER), horrific bot cs and then finally get a real agent who after "hello" never responds again... we r going back to @GoogleMeet2. anyone else have these issues?

  • no_me_buh nah (@no_me_buh) reported

    @zoom_us a problem for the Zoom mobile app: When someone is sharing their screen, the audio from their computer is not audible if I open the chat or open another application. It is very annoying, atleast have a setting to turn the "feature" off. Thank you.

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