Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1
Thatcham, England 1
Les Abymes, Guadeloupe 1
Seaford, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • ThatsSoBrilynn brilynn (@ThatsSoBrilynn) reported

    @zoom_us give me a thumbs down react because I keep asking my students for a thumbs down and they can’t do it

  • dixit_stuti Stuti Dixit (@dixit_stuti) reported

    @CSP92204993 @zoom_us @JharnaPariani Me too hit same issues

  • jimnoakes James Noakes (@jimnoakes) reported

    Zoom help if anyone can. How do you host a webinar where the host/panellists can see the participant videos but the attendees cannot see each other? (Have webinar account) @zoom_us

  • jdashton Daniel Ashton (@jdashton) reported

    @zoom_us I did that, but the issue was immediately closed. The defective meetings are in a Zoom Pro account. How can we have confidence that you know about this issue, and that you are resolving it?

  • DukeEgr93 Michael Gustafson (@DukeEgr93) reported

    @zoom_us @datawizgirl Dear @zoom_us - now that you have taken "away" and "need a break" away, can you put them back? :-D I need a way for me and others in a help room to let the students know when we briefly aren't there. I miss my coffee cup!

  • Prof_Elle Richard Ellefritz (@Prof_Elle) reported

    @zoom_us Locally. After spending the better part of the day thinking about it, I am going to experiment: I suspect the issue was that I already had full screen initiated on the PPT before hitting record and sharing my screen. I suspect I need to hit record, share, and then go full screen.

  • moonduzst Moonduzst ™ (@moonduzst) reported

    @zoom_us I have called several times (sales), sent msgs... I can't seem to get anyone to help me with a #zoomroom. Don't mean to be a bother, but boy oh boy do your reps make me feel that way. Should it take over two weeks to get assistance? 🙄

  • jdashton Daniel Ashton (@jdashton) reported

    @zoom_us @zoom_us The pastor received an e-mail reply from the bubbly support rep, Lhysha, but the reply utterly failed to reflect the nature and urgency of the problem or to show that Zoom is looking into the issue as a serious server-side failure. Please help us, @zoom_us !

  • nandopenteado22 Fernando Souza (@nandopenteado22) reported

    @zoom_us Hey, I am trying to buy a Pro version, but nobody from Support can help me add the Spanish VAT number on my shop cart?

  • Dalal49571013 Dalal (@Dalal49571013) reported

    @zoom_us Hi! Please help! The "raise hand" button is missing! I can't find it, not even under the "participants"! How can I fix this? Thank you!

  • jjm09 J. Mao (@jjm09) reported

    @raymepastore @zoom_us Wow I thought the meeting passwords help prevent the bombing problem!

  • dutchpc99 Laura (@dutchpc99) reported

    @zoom_us would still be really helpful if teachers could “listen in”to breakout rooms w/o having to join them. Would help engagement and collaboration if I knew which group(s) was stuck but didn’t have to interrupt to find out.

  • mop_head Dr. M Gallegos (@mop_head) reported

    @EcoEvoLab @hormiga That said, the raise hand feature was disabled today. Don’t know if that was my fault (although I swear I did not touch the settings) or if it was a temporary glitch with @zoom_us.

  • karlacalbear Karla Orosco (@karlacalbear) reported from Lemoore Station, California

    @zoom_us Our middle schoolers can’t raise a hand this week to signal they want to speak. How do I fix this? They can give me thumbs up.

  • canadianisaiah Isaiah Zabitsky (@canadianisaiah) reported

    @zoom_us why not have a thumbs down reaction? It would save time when a basic yes/no answer is required and easy to tabulate.

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