Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:

Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Mexico City, CDMX | 9 |
Seattle, WA | 7 |
Portland, OR | 7 |
Los Angeles, CA | 6 |
Quito, Provincia de Pichincha | 5 |
New York City, NY | 4 |
Chicago, IL | 4 |
Minneapolis, MN | 4 |
Lima, Provincia de Lima | 3 |
Birmingham, England | 3 |
Bogotá, Distrito Capital de Bogotá | 3 |
Orlando, FL | 3 |
Austin, TX | 3 |
Washington, D.C., DC | 3 |
San Jose, CA | 3 |
Oakland, CA | 2 |
Providence, RI | 2 |
London, England | 2 |
Kenmore, WA | 2 |
Petaluma, CA | 2 |
Vienna, Wien | 2 |
Basildon, England | 2 |
St. Louis, MO | 2 |
Manchester, England | 2 |
Brussels, Bruxelles-Capitale | 2 |
San Isidro, Lima | 2 |
Sacramento, CA | 2 |
Santa Rosa, CA | 2 |
Nashville, TN | 2 |
Berkeley, CA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony North (@Anthony_North) reported from Chelmsford, England
@zoom_us Hi. The decision to remove the ‘unmute all’ button is a disaster for our charity. We run Zoom lessons for people with learning disabilities. They are unable to unmute themselves when required by a tutor. PLEASE HELP.
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Joseph S. Mauro (@jsmauro13) reported from Manhattan, New York
Clearly @zoom_us has yet to fix the security features that keeps useless attendees from crashing meetings.
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Phil Weasley (@PhilWeasley) reported from Columbus, Ohio
@zoom_us you’ve made a lot of terrible decisions and I’ll be canceling you and deleting the app!
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois
@zoom_us I want a phone call. I've been begging Michelle Frick for assistance for THREE DAYS. Your online system crashes or kicks me out. When I call I have been put on hold for 20+ minutes, then someone who can't help me takes a message and promises a call back.
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oh, that's cute. (@__ohthatscute) reported from Bronx, New York
@zoom_us You’re working with the law enforcement to spy on users. Take this down.
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois
@zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.
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Amanda Griffith (@BumblePR) reported from Norton Center, Massachusetts
@ShereesePubHlth @zoom_us @askjoyrios @lorenlas1 Oh my gosh, yes! In this house, we have the issue of Boden loudly dropping himself outside of my office door when I close it for a call. Normally, I leave my door open and he lays in the door frame - or I worked downstairs so I could supervise remote learning. Lol
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Shegzy Billions - Greatness is a Marathon (@callmeshegs) reported from Ikeja, Lagos State
@zoom_us I can't find enable custom live streaming service on my account .. How can I resolve this
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James K. Yu (@jyu_pdx) reported from Portland, Oregon
@zoom_us this stance is not clear because you do not explain who we are or who this is directed toward. you also neglect to mention the issues
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Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois
@Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.
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Sophie Barnes (@SophieBarnesx) reported from Billericay, England
@emmasarfas @zoom_us 😂👌🏽 I’m sure @zoom_us can help when online.
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productionadam (@productionadam) reported from Alpharetta, Georgia
@zoom_us can someone please help me. I have a very important broadcast about to start and I’m realizing I’m not getting HD. I have a business account and can’t get in contact with anyone. Very frustrating.
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Miguel Coka (@MiguelCoka) reported from Boca Raton, Florida
@verge Teams is good for collaborating but if u want to join a video meeting without getting strange errors that u have no idea how to fix I suggest @zoom_us just click join & u r good. Microsoft products r very much IT support dependent.
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Gary Rikard (@garyrikard) reported from San Diego, California
@CPDChina @zoom_us needs to address this topic. It is a monumental issue of #brand #trust. Video conferencing is about bringing people together, being #inclusive. It is not a tool of #oppression or enabling #humanrightsviolations #Zoom needs to do better and correct this situation.