Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 6
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1
Thatcham, England 1
Les Abymes, Guadeloupe 1
Seaford, England 1
Hyderabad, TG 1
Riga, Rīga 1
Haywards Heath, England 1
Vienna, Wien 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • PodcastHelper Ray Ortega ✊ (@PodcastHelper) reported

    @MathewPassy @zoom_us Muting was one of my theories but someone else indicated that they still had issues. However it sounds like, via @brassybroadjen, that muting is the issue and when left alone sync will still be affected however not as much. Thx for the insights!

  • SoundSpeedsYT Sound Speeds (@SoundSpeedsYT) reported

    @PodcastHelper @zoom_us Oh... in that case then I got nothing. If it were a Zoom multitrack recorder then my fix is likely it. Makes sense to not be. Zoom multitrack recorders are better than they should be for the price. If you ever have me on, I'll record locally and send that to you.

  • GregVannDEP Greg Vann (@GregVannDEP) reported from Louisville, Kentucky

    I think I speak on behalf of everyone when I say this: @zoom_us, you have had enough time to fix the issue with playing videos on Zoom calls.

  • PodcastHelper Ray Ortega ✊ (@PodcastHelper) reported

    @KVLE @zoom_us It seems to be a common problem for many others using Zoom

  • AlexBMcauliffe Alexander McAuliffe (@AlexBMcauliffe) reported

    @rajavick @zoom_us Could be an intentional use of an alternate channel, ie “oh your Zoom isn’t working? Zoom us to fix it”

  • dickonb dickon bevington (@dickonb) reported

    Help, need ZOOM EXPERTS: Just finished delivering some training via @zoom_us and realised I failed to take a register of attendance. Is there a 'create class register' function, or better still for me and my rattly head, a way of listing attendees after the event has finished?

  • RDchaaarge Rohit Dhingra (@RDchaaarge) reported

    @zoom_us could really consider cutting down the free meetings to a 20 mins limit now. Product usage is ubiquitous, 20 mins callas enough to try out, and it’d probably lead to a lot more conversions to the paid tier.

  • SuperDre SuperDre (@SuperDre) reported

    @TheRightPlaceGR @zoom_us Ugh an internet outage literally right when Birgit was talking about how we need better broadband access in the area lol back up and running!

  • SoundSpeedsYT Sound Speeds (@SoundSpeedsYT) reported

    @PodcastHelper @zoom_us I've never heard of that before. The audio doesn't sound sped up or slowed down, does it?

  • SoundSpeedsYT Sound Speeds (@SoundSpeedsYT) reported

    @PodcastHelper @zoom_us Verify that your sample rates match. Whenever that happens to me, one sounds sped up or slowed down and has to do with sample rates not being converted properly when brought in.

  • murphy515 Libby Murphy (@murphy515) reported

    Good luck getting any assistance from @zoom_us to address fraudulent charges. Apparently no one has the authority to make any decisions there. It’s a shame that one feels compelled to call them out on social media to try to get help. #CUSTOMERSERVICEFAIL

  • teachseuss Marla Rosenthal (@teachseuss) reported

    @zoom_us when I’m in a meeting on my laptop and then screen share my iPad I get kicked out after 5 or so minutes. I can’t seem to find a fix? #teacherissues

  • CarolBarash Carol Barash (@CarolBarash) reported

    This week my friends and colleagues in China are having trouble logging into @zoom_us. I’d love to hear from folks who have figured out a kluge or work-around for this recurrent problem. Thanks!

  • MathewPassy 🎙 Mathew Passy 🎙 (@MathewPassy) reported from Cherry Hill Mall, New Jersey

    @PodcastHelper @zoom_us @brassybroadjen True. I’ve still had minor sync issues. That’s probably connection or processing power glitches. It can happen with any of these platforms.

  • ClarisseOlviga Clarisse Olviga (@ClarisseOlviga) reported

    @zoom_us I have Video filters enabled and set, but when I join a call/meeting, the filters are removed. How do I fix this?

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