Zoom status: messaging issues and outage reports

Problems in the last 24 hours

Zoom signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• App Crashing (30%)
• Video (30%)
• Connection (20%)
• Multimedia (10%)
• Sign in (10%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Miguel Hidalgo	App Crashing	12 hours ago
Township of Evan	Connection	8 days ago
Providence	Sign in	12 days ago
Seattle	Video	15 days ago
Glen Ellyn	Video	15 days ago
Tacoma	App Crashing	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan Tobin (@jordandeelight) reported 53 seconds ago

  @zoom_us I need to make a complaint regarding customer service, how can I direct this please?

• 
  Luiz Henrique Fávaro (@luizhenrique_sf) reported 2 minutes ago

  @labs_news @zoom_us "There has been a critical error on this website"

• 
  Juan Pablo Rodas (@juparopla) reported 4 minutes ago

  @zoom_us hi there! I need some help, I change my credit card and I need to erase the one who its save in the corporate account! how can I do it?

• 
  Shawn (@shawnandthecity) reported 5 minutes ago

  Dear @zoom_us - why does the scheduling section of your Mac app suck as bad as it does? This seems like an urgent issue to resolve. Meetings are never up to date, and the refresh prompt does nothing…I could go on.

• 
  Dimitrios Fytanidis (@dfytanid) reported 5 minutes ago

  @MoodieStrat @zoom_us Yeap... :( Same errors here..

• 
  Juan "Socially Distanced" Cabanela (@Juan_Kinda_Guy) reported 7 minutes ago

  @zoom_us Is you service processing video recordings of Zoom meetings down? I have a recording that has been sitting in “Processing Recording” for 2+ hours!

• 
  Wasim Ahmad (@wasim80) reported 10 minutes ago

  @zoom_us @lillybientot It is really bad that there is no customer support for live chat to discuss our issue with support and get resolve them :(. Please adivse if there is any live support available. Regards,

• 
  Kat (@KatlandKat) reported 13 minutes ago

  @dominik_stoll @VirtualHlthPHSA @zoom_us will this work for me as I am deaf (little d) and no lipreading or ASL skills. I really need to talk to my doctor but not able to find help in getting my Samsung A11 smartphone to do the TTY so can call him. He lives out of my town and hard for me to get there without help

• 
  Scott Wells 🇺🇦 (@wellsology) reported 15 minutes ago

  Interesting calculation on the part of @zoom_us to cap the free account at 40 mins for one-on-one meetings, thinking people would rather spend $15 per month for full hour meetings versus finding another service.

• 
  Raumpionier (@Raumpionier) reported 17 minutes ago

  @zoom_us Would be good if that was the default setting. We already had the problem that inexperienced users could not find the taskbar anymore and that is a problem when using browser-based tools.

• 
  Laura Ciriani (@LauraCiriani) reported 18 minutes ago

  @zoom_us After testing the #Zoom support by email, I would like to underline their efficiency: they solved all my problems (promo code on annual subscription not accepted + intra-community vat not deducted). top service, thanks! #CustomerService #customerexperience

• 
  Ms. AK (@akincali) reported 21 minutes ago

  @zoom_us This happened a year ago. We contacted your people, and changed the security settings on our district account. Once we did that, I had no problems again. We believe it was one of our students, not an outside person. Thank you.

• 
  Stone Pills (@AlinaPills) reported 22 minutes ago

  @roboticdinosaur @zoom_us It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Ray14richard and he fixed it completely he can help you with your account recovery/unlock, 2FA recovery/bypass.

• 
  adechian (@adechian) reported 23 minutes ago

  @zoom_us I'm not receiving two factor authentication code, please help

• 
  Dr. Felisa Reynolds (@felisa_reynolds) reported 24 minutes ago

  Soooooo @zoom_us is down for us @Illinois_Alma?

• 
  judith (@judith1907) reported 26 minutes ago

  @Zoom @zoom_us i'm the owner of my account but can't login it says account is disabled.reset password is not working for the disabled account; can't create asupport ticket.what should i do to be able to use my account??

• 
  Claire Masteller (@ccmasteller) reported 26 minutes ago

  @MoodieStrat @zoom_us @himaglobe had an issue, but got in by restarting Zoom?

• 
  Penyembah Bakso (@BaksoPenyembah) reported 30 minutes ago

  @xinwenxiaojie @zoom_us Hi im currently having the exact same issue, how did you solve this?

• 
  Wasim Ahmad (@wasim80) reported 31 minutes ago

  @zoom_us @Zoom It is really bad that there is no customer support for live chat to discuss our issue with support and get resolve them :(. Please adivse if there is any live support available. Regards,

• 
  AGU_EPSP (@AGU_EPSP) reported 31 minutes ago

  @MoodieStrat @zoom_us Try signing into the zoom now. We think we fixed the issue.

• 
  Efforting (@CorreaToe) reported 32 minutes ago

  I think it’s weird @zoom_us is celebrated for flourishing in the pandemic but @amazon is positioned as evil. Both companies benefitted from the world deciding to shut down.

• 
  Ricardo (@Rixards_All) reported 40 minutes ago

  @zoom_us I've just tried to do that, but it doesn't solve my problem because I cannot access the confirmation link since my e-mail adress no longer exists

• 
  Melissa Milner (@melissabmilner) reported 44 minutes ago

  @zoom_us I am unable to sign in. Keeps giving me the oops window. All other websites working fine so not wifi issue. I am right outside of Boston.

• 
  Emma Louise Sheppard (@ShepEmma) reported 45 minutes ago

  @zoom_us I have cancelled my account several times and continue to get charged! Can someone please help by closing my account?

• 
  bernie westacott (@berniewestacott) reported 48 minutes ago

  Hello @zoom_us I have a pro account with you. All my previous meetings have disappeared AGAIN on my iMac. Been online with your tech help. Wiped old desktop Zoom app installed latest, unistalled Chrome installed latest - still no previous meeitings showing in web version. Help!!

• 
  Sodje (@OgaSodje) reported 51 minutes ago

  @TheSlimsteve @zoom_us watsup bro. were you able to get this resolved? and how? i’m trying to pay for the zoom pro and i’m getting errors with my UBA mastercard

• 
  AJ Podcast (@aj_podcast) reported 51 minutes ago

  First episode was recorded on @zoom_us and we gotta fix that audio quality big time haha... work work work

• 
  Niger Delta Youth Peace Movement (@NigerDeltaYPM) reported 53 minutes ago

  @zoom_us I have been finding it very difficult to make payment for almost a week now. Pls help.

• 
  Daniel Carmona (@DanielC85829866) reported 57 minutes ago

  @zoom_us @Zoom Hello, my zoom account appears suspended, I don't know who to turn to to solve the problem

• 
  Adam J. Blust (@adamblust) reported 57 minutes ago

  Hey @zoom_us - you provide a TXT file with captions alongside a recorded meeting video file. But those captions don't import correctly into YouTube, even when I tried converting them to SRT using an online tool. Help!