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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (41%)
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Sign in (32%)
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App Crashing (14%)
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Glitches (6%)
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Multimedia (4%)
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Video (3%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Karlsruhe |
App Crashing | |
 Boston |
Sign in | |
| New York City |
Sign in | |
| Houston |
Connection | |
 Sandbach |
Connection | |
| Katy |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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James Reed
(@nebiim) reported
@zoom_us @Forbes @zoom_us. You've billed me for months while only giving me access to the free plan. I've tried REPEATEDLY to talk to someone about this. I can't even cancel because your website says I'm on the free plan. I can't get a person on the phone bc help only talks to paying customers 😡
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Chinmay Bhattar
(@geekgunda) reported
@zoom_us would see some unexpected spike in chat traffic today as @SlackHQ continues to stay down. Has anyone else temporarily switched the chat platform as well?
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Jar Hanks
(@HanksJar) reported
@zoom_us customer service sucks please don’t user zoom anymore #zoom #CustomerService #CustomerExperience
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Vignesh Sridhar
(@vigneshsridhar) reported
from
Fremont, California
If @SlackHQ is down, dont complain. Move on and collaborate using @zoom_us @Outlook 🤔#ManagerMindset
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Marisa
(@mshu8) reported
@zoom_us Like the update but big problem: why can't I see that someone joined the waiting room if I am in a breakout room. I used to be able to.
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سندان لتقنية المعلومات
(@Sendan_tech) reported
@zoom_us hello, I need your help.. I could not find a co-host in the zoom setting,, can u help me?
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Lenne Klingaman
(@LenneKlingaman) reported
@zoom_us This video preview dialog feature doesn't seem to always work. It used to before every call and now it recently has stopped despite my settings being set up as you described! Help?
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Alanna
(@SouthLondonGirl) reported
Does anyone else I know use this feature, can anyone else help us? We've had to massively reduce our face-to-face services and we know people are very isolated, all contact helps. The option has just dropped off the interface. @zoom_us
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James Gluz
(@JamesGluz) reported
if @zoom_us auto transcribed the sessions and you could search your recorded sessions for specific keywords and then just jump to the different times with an arrow. I would pay for that service. I do High ticket sales/consulting calls.
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Britteny D. Hyslip
(@BrittSlips16) reported
Hey @zoom_us my boss has been on with your IT department for FOUR HOURS and they can’t seem to help us... why are we paying to use your services?!?! They just had us purchase a 2nd license that they won’t help us assign to a user. 🙄
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danmaccarone
(@danmaccarone) reported
@srcasm @catmhernandez @zoom_us i just keep the participants tab open until everyone's in. Otherwise, I would be TERRIBLE at this.
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pattirullo
(@pattirullo) reported
@zoom_us I have been on hold for over an hour trying to get help on my zoom account - no answer Then Spent another hour trying to find an email so I can email someone both my account numbers to try and get help it’s horrible customer service
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Min.Tony
(@tonedotcom_) reported
@zoom_us when I am in a meeting and want to share Music or computer sound only, I no longer have that option how can I fix this?
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Steven Tattum
(@modtl11) reported
@zoom_us I can't login via Facebook on my Zoom client on my Windows PC. All it does is take me to the web client. I want to open it in the actual Zoom program client as usual.
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Alanna
(@SouthLondonGirl) reported
Hello @zoom_us: at my work (skint charity) we have an audio add-on so we can connect to members via their landline and they can join in groups etc. BUT it hasn't worked for a month, customer service advice doesn't work and we are stuck.
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Teeebz ♕
(@acupof_Tiba) reported
@zoom_us help! I am having issues displaying my name because my last name contains “***” in the middle of it. Can someone help me??
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Tori D.
(@toriinks) reported
Is @zoom_us down ?
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Josh Merfeld
(@Josh_Merfeld) reported
@AshwDeshpande @zoom_us I didn’t use to have a problem. This is new :(
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Winlar (Voter and Winner)
(@Winlar) reported
@zoom_us Here's a thing about Zoom as a teacher. If the Internet hiccups one little bit, it kicks you out of your own meeting, puts a random kid in charge as host, then won't let you back in unless the teacher (you) admits you back, which you can't do. Zoom, fix this!
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Jar Hanks
(@HanksJar) reported
Hey @zoom_us your customer service SUCKS!! #CustomerService #CustomerExperience #zoom
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James Lee
(@jamesj1ee) reported
having a tough day back at work with both @NotionHQ and @SlackHQ down... I just hope @zoom_us doesn't go down!
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Kelly 🏳️🌈
(@CarolinaGothic) reported
@zoom_us Why update so pining a video knocks out the spotlight?!?! What's even the point of separating them if the host can't spotlight one video for other people to see and pin a different video for themselves?? Now I cant pin my student while spotlighting my doc cam!! Fix it!!
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quarantina
(@strawnarryjam) reported
@zoom_us Hi my account has somehow disabled my raise hand function and the button does not even appear. My meeting hosts are also unable to solve the issue. Can you fix this?
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Dimity Kirkwood
(@kirkwood_dimity) reported
@bhfjohns @zoom_us Hi Bridget, I'm having the same problem!! Were you able to work it out?
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allan hale jr
(@albierockstar) reported
@zoom_us is sOoO secure. My wife just had a call with her doctor. When it was over, she put her phone down. A few minutes later, heard her doctors voice saying hello from her pocket, along with a stranger. How tf?
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Max
(@lastGen_Gamer) reported
@zoom_us fix your web browser app! It randomly selects an audio output device from time to time
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John A. Carpente
(@DrJohnMTBC) reported
from
Queens, New York
Anyone else having issues with #garageband interfacing with @zoom_us & @FocusritePro ? Thoughts? #AcademicTwitter
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Jar Hanks
(@HanksJar) reported
@zoom_us your customer service sucks! #CustomerService #CustomerExperience #zoom
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🌎
(@noivoire) reported
.@zoom_us praying y’all website/app goes down for the next 3 weeks 🙏🏿
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sdub74
(@sdub74) reported
So @MicrosoftTeams is supposedly available for personal accounts, yet I’m told my Microsoft 365 Personal login isn’t set up for Teams. I try my non-365 Microsoft account and I’m still not set up. This is why people use @zoom_us - it just works and is simple to use.