Zoom down or not working? Current app problems and status

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (35%)
• Sign in (32%)
• App Crashing (13%)
• Multimedia (10%)
• Glitches (6%)
• Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Crewe	Connection	20 hours ago
Crewe	Connection	20 hours ago
Hamden	App Crashing	3 days ago
St Albans	Sign in	4 days ago
Milwaukee	App Crashing	4 days ago
Bideford	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shubham Pacharne🇮🇳 (@imShubhamP) reported 4 minutes ago

  @zoom_us Hey I am upgrading from Basic to Pro version in India. But there's a problem - it says the payments can only be done using credit cards and I only have a VISA debit card. Can you help me out ?

• 
  allan hale jr (@albierockstar) reported 7 minutes ago

  @zoom_us is sOoO secure. My wife just had a call with her doctor. When it was over, she put her phone down. A few minutes later, heard her doctors voice saying hello from her pocket, along with a stranger. How tf?

• 
  Ebony Jade Hilton, MD (@EbonyJHilton_MD) reported 8 minutes ago

  @mutalenkonde Don’t let them forget that walk as you login to @zoom_us. They can see it, sis!

• 
  WhatsAbschalten (@whatsabschalten) reported 9 minutes ago

  @jordanhgreen @signalapp @zoom_us Officially, group calls have only been available since mid-December. Since then, there have been no expansion plans. But that should certainly not be a problem.

• 
  Graham S. Miller, CFP® (@GrahamMillerCFP) reported 11 minutes ago

  @advizewealth @zoom_us Their service is great but their customer service is atrocious. Please let me know if you are successful.

• 
  FemaleTruth (@Miss_Insight) reported 12 minutes ago

  @zoom_us registrant to my webinar receives confirmation emails but they do not show up on the Host's registration list. Registrant to my webinar gets false cancellation emails. I contacted support. Horrible experience. No resolution. Hence, a tweet. Please help.

• 
  Paul Yates (@PaulCoffeeFreak) reported 16 minutes ago

  @zoom_us I need to provide call-in access for non-camera users in my invite. Am I able to do so with my free account? All my invite shows is a web link. Little help?

• 
  Winlar (Voter and Winner) (@Winlar) reported 20 minutes ago

  @zoom_us Here's a thing about Zoom as a teacher. If the Internet hiccups one little bit, it kicks you out of your own meeting, puts a random kid in charge as host, then won't let you back in unless the teacher (you) admits you back, which you can't do. Zoom, fix this!

• 
  Liz Morgan (@Social_Morgan_) reported 20 minutes ago from London, England

  @zoom_us I’ve been in touch with about our Zoom pro and webinar account as you’ve cancelled both of these in error but no one is responding to my emails! Please can someone get in touch!

• 
  Colin Overweg, CFP® (@advizewealth) reported 22 minutes ago

  Has anyone successfully upgraded their @zoom_us account to "zoom united" for bundled phone service? I've been trying for 3 weeks 🙃

• 
  سندان لتقنية المعلومات (@Sendan_tech) reported 24 minutes ago

  @zoom_us hello, I need your help.. I could not find a co-host in the zoom setting,, can u help me?

• 
  sdub74 (@sdub74) reported 26 minutes ago

  So @MicrosoftTeams is supposedly available for personal accounts, yet I’m told my Microsoft 365 Personal login isn’t set up for Teams. I try my non-365 Microsoft account and I’m still not set up. This is why people use @zoom_us - it just works and is simple to use.

• 
  Lenne Klingaman (@LenneKlingaman) reported 26 minutes ago

  @zoom_us This video preview dialog feature doesn't seem to always work. It used to before every call and now it recently has stopped despite my settings being set up as you described! Help?

• 
  Shona Lemmon (@sholemmon) reported 31 minutes ago

  @zoom_us Why am I not seeing Video as an option when I am adding a virtual background? It is defaulting to allow images only. Help please!

• 
  John A. Carpente (@DrJohnMTBC) reported 31 minutes ago from Queens, New York

  Anyone else having issues with #garageband interfacing with @zoom_us & @FocusritePro ? Thoughts? #AcademicTwitter

• 
  Shona Lemmon (@sholemmon) reported 32 minutes ago

  @zoom_us Hi, yes seems that my Mac’s Core Processor not sufficient high spec as I saw warning message when I reinstalled Zoom as a final attempt to troubleshoot. Might be helpful if this message can be recalled from settings etc. Thanks for your help.

• 
  Brett A. Becker (@brettabecker) reported 39 minutes ago

  @zoom_us It would be great if that error message could say something much more descriptive: indicating a connection issue, asking the user to check connection, firewall, antivirus, etc. and include useful links. Then "if all else fails, contact support <details here> with error 100006000"

• 
  Jeff Smith (@j61smith) reported 40 minutes ago

  All @zoom_us @MicrosoftTeams users: please stop using your computer’s microphone. Your audio is terrible. A simple headset sounds much better. #zoom #audio

• 
  Tori D. (@toriinks) reported 40 minutes ago

  Is @zoom_us down ?

• 
  Steven Tattum (@modtl11) reported 46 minutes ago

  @zoom_us I can't login via Facebook on my Zoom client on my Windows PC. All it does is take me to the web client. I want to open it in the actual Zoom program client as usual.

• 
  Miss Padfield (@miss_padfield) reported 48 minutes ago

  @nadnosliw @zoom_us I haven't had issues with the browser version (I use Chrome) but wanted the app so I wasn't having a million tabs open at once and could find it more easily. The live lessons have gone fine but other parts have been seriously lagging

• 
  Teeebz ♕ (@acupof_Tiba) reported 49 minutes ago

  @zoom_us help! I am having issues displaying my name because my last name contains “***” in the middle of it. Can someone help me??

• 
  Dimity Kirkwood (@kirkwood_dimity) reported 50 minutes ago

  @bhfjohns @zoom_us Hi Bridget, I'm having the same problem!! Were you able to work it out?

• 
  Brett A. Becker (@brettabecker) reported 51 minutes ago

  @zoom_us Thanks. I disconnected from my wifi network and reconnected (to same one) and error was resolved.

• 
  yup (@pimplable) reported 53 minutes ago

  @zoom_us pls fix your support!! I have one class that requires me to login to my zoom account to join but my account is disabled for some reason. I have tried with your website support but The help is useless. I tried calling because your website support could not help and guess

• 
  Alanna (@SouthLondonGirl) reported 55 minutes ago

  Does anyone else I know use this feature, can anyone else help us? We've had to massively reduce our face-to-face services and we know people are very isolated, all contact helps. The option has just dropped off the interface. @zoom_us

• 
  Orla saw Ari 19/09/19🐝🖤🏹 (@spnariana78) reported 58 minutes ago

  @zoom_us used zoom today for a lesson. completely powered down my Kindle even though it was fully charged. Now it won't turn back on at all. Attempted to join the meeting on a different device and couldn't. Not a good app. Really annoyed

• 
  James Reed (@nebiim) reported 60 minutes ago

  @zoom_us @Forbes @zoom_us. You've billed me for months while only giving me access to the free plan. I've tried REPEATEDLY to talk to someone about this. I can't even cancel because your website says I'm on the free plan. I can't get a person on the phone bc help only talks to paying customers 😡

• 
  Dan Scherlis (@Scherlis) reported 1 hour ago

  .@zoom_us: (Has long-standing, silly, UI bugs. And error-ridden help articles discussing nonexistent settings.) Also @zoom_us: (Has no obvious way to report bad help articles, nor bugs. Just a pathetically-bad chat bot.) THIS is how a popular app stays flaky! #UXFail

• 
  #JOY (@Dhammananda_Joy) reported 1 hour ago

  . @zoom_us Hi, I wanted to subscribe but the mode of payment is with credit card only... Is there any other means of payment??? #Help