Zoom status: messaging issues and outage reports

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 19, 7:00 PM EDT	0	0
Apr 19, 7:20 PM EDT	0	0
Apr 19, 7:40 PM EDT	0	0
Apr 19, 8:00 PM EDT	0	0
Apr 19, 8:20 PM EDT	0	0
Apr 19, 8:40 PM EDT	0	0
Apr 19, 9:00 PM EDT	0	0
Apr 19, 9:20 PM EDT	0	0
Apr 19, 9:40 PM EDT	0	0
Apr 19, 10:00 PM EDT	0	0
Apr 19, 10:20 PM EDT	0	0
Apr 19, 10:40 PM EDT	0	0
Apr 19, 11:00 PM EDT	0	0
Apr 19, 11:20 PM EDT	0	0
Apr 19, 11:40 PM EDT	0	0
Apr 20, 12:00 AM EDT	0	0
Apr 20, 12:20 AM EDT	0	0
Apr 20, 12:40 AM EDT	0	0
Apr 20, 1:00 AM EDT	0	0
Apr 20, 1:20 AM EDT	0	0
Apr 20, 1:40 AM EDT	0	0
Apr 20, 2:00 AM EDT	0	0
Apr 20, 2:20 AM EDT	0	0
Apr 20, 2:40 AM EDT	0	0
Apr 20, 3:00 AM EDT	0	0
Apr 20, 3:20 AM EDT	0	0
Apr 20, 3:40 AM EDT	0	0
Apr 20, 4:00 AM EDT	0	0
Apr 20, 4:20 AM EDT	0	0
Apr 20, 4:40 AM EDT	0	0
Apr 20, 5:00 AM EDT	0	0
Apr 20, 5:20 AM EDT	0	0
Apr 20, 5:40 AM EDT	0	0
Apr 20, 6:00 AM EDT	0	0
Apr 20, 6:20 AM EDT	0	0
Apr 20, 6:40 AM EDT	0	0
Apr 20, 7:00 AM EDT	0	0
Apr 20, 7:20 AM EDT	0	0
Apr 20, 7:40 AM EDT	0	0
Apr 20, 8:00 AM EDT	0	0
Apr 20, 8:20 AM EDT	0	0
Apr 20, 8:40 AM EDT	0	0
Apr 20, 9:00 AM EDT	0	0
Apr 20, 9:20 AM EDT	0	0
Apr 20, 9:40 AM EDT	0	0
Apr 20, 10:00 AM EDT	0	0
Apr 20, 10:20 AM EDT	0	0
Apr 20, 10:40 AM EDT	0	0
Apr 20, 11:00 AM EDT	0	0
Apr 20, 11:20 AM EDT	0	0
Apr 20, 11:40 AM EDT	0	0
Apr 20, 12:00 PM EDT	0	0
Apr 20, 12:20 PM EDT	0	0
Apr 20, 12:40 PM EDT	0	0
Apr 20, 1:00 PM EDT	0	0
Apr 20, 1:20 PM EDT	0	0
Apr 20, 1:40 PM EDT	0	0
Apr 20, 2:00 PM EDT	0	0
Apr 20, 2:20 PM EDT	0	0
Apr 20, 2:40 PM EDT	0	0
Apr 20, 3:00 PM EDT	0	0
Apr 20, 3:20 PM EDT	0	0
Apr 20, 3:40 PM EDT	0	0
Apr 20, 4:00 PM EDT	0	0
Apr 20, 4:20 PM EDT	0	0
Apr 20, 4:40 PM EDT	0	0
Apr 20, 5:00 PM EDT	0	0
Apr 20, 5:20 PM EDT	0	0
Apr 20, 5:40 PM EDT	0	0
Apr 20, 6:00 PM EDT	0	0
Apr 20, 6:20 PM EDT	0	0
Apr 20, 6:40 PM EDT	0	0
Apr 20, 7:00 PM EDT	0	0

At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

Sign in (30%)
Connection (30%)
App Crashing (20%)
Multimedia (13%)
Glitches (3%)
Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Swadlincote	App Crashing	7 days ago
Mesa	Multimedia	10 days ago
Obdach	App Crashing	13 days ago
Eye	Connection	15 days ago
Crewe	Connection	17 days ago
Crewe	Connection	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

Jordan Tobin (@jordandeelight) reported 2 minutes ago
@zoom_us I need to make a complaint regarding customer service, how can I direct this please?
Hendy (@henzet_79) reported 2 minutes ago
@zoom_us hi, i cannot login to my zoom account
SatScript | i Can Do (YO)ur STUFF (@SatScript) reported 7 minutes ago
@CandourI @zoom_us Not good is it? Very bad service from zoom and so difficult to contact them also.
Ricardo (@Rixards_All) reported 7 minutes ago
@zoom_us I've just tried to do that, but it doesn't solve my problem because I cannot access the confirmation link since my e-mail adress no longer exists
Leslie Truex, Literary Agent (@ltruex) reported 10 minutes ago
Do any people work at @zoom_us ? I'm in an endless loop on its AI help. I can't log in without verify code, but by the time the code comes, the page is times out. How can I get a person to help me?
Nicole Marie 💛 (@NikitaMariaSays) reported 10 minutes ago
Is anyone else having issues connecting to Zoom? @zoom_us #Zoom #Zoomdown?
stevebermeo (@stevebermeo) reported 13 minutes ago
@zoom_us @caniscausa Is zoom down I keep getting kicked out
Lekia Prosper (@LekiaProsper) reported 13 minutes ago
@zoom_us @Zoom Hello, Please can you help me retrieve an unrecorded meeting. If it is possible, I will appreciate it.
Efforting (@CorreaToe) reported 17 minutes ago
I think it’s weird @zoom_us is celebrated for flourishing in the pandemic but @amazon is positioned as evil. Both companies benefitted from the world deciding to shut down.
Juan Pablo Rodas (@juparopla) reported 21 minutes ago
@zoom_us hi there! I need some help, I change my credit card and I need to erase the one who its save in the corporate account! how can I do it?
HOURLY LIFE of Fred Campos (@FredsDaily) reported 23 minutes ago
10a Got Client189 taken care of, it was a helper address problem that we worked out with their IT department. Now doing some pre-work before my 11a @Zoom_us call.
Pamela Almand (@CaptPamsVoice) reported 23 minutes ago
@zoom I have a possibly hack on my Zoom account and can't get anyone to talk to me! Coaching students are getting @ZoomMediaUS @zoom_us invites purportedly from me. Help, Zoom!
Shawn (@shawnandthecity) reported 23 minutes ago
Dear @zoom_us - why does the scheduling section of your Mac app suck as bad as it does? This seems like an urgent issue to resolve. Meetings are never up to date, and the refresh prompt does nothing…I could go on.
Christos Karamanolis (@XtosK) reported 24 minutes ago
@bbrundert @Logitech @zoom_us Similar problems here too, with MacOS Catalina. Autofocus randomly not working and the camera not recognized when coming back from sleep mode.
eelke (@esctec_nl) reported 27 minutes ago
@zoom_us pff doing my duty in reporting a trademark issue. no you want me to spend 30 min in answering questions! go figure it out
Cherry M P, PhD :: Wear Your Mask, Please. 🙏🏿 (@cherrymp) reported 27 minutes ago
… I noticed that the @zoom_us help article on this mentions that there is an allow recording option against the user's name in the participants list. Still I cannot find it! Am I missing something here? Appreciate your help. Best, CMP. #CMPLife
adiangga (@ad1angga) reported 28 minutes ago
@zoom_us hi, i have so many recordings on my cloud recordings. i want to clear the space, but before that i want to download all at once, but i can't find that button. please help me
MattBling (@saxeeosayande) reported 29 minutes ago
@zoom_us why can't you guys just stop taking money from my Acc! I only needed your service for 1 month. I have cancelled, sens an email chatted you guys up yet you still taking money from my account for 3 months now. I need help on how to stop this anyone.
INGRID “B” BAZIN Host Curator Soulcialite (@MsIngridB) reported 29 minutes ago
@zoom_us are your servers down. We can’t log in - MIAMI,FL
Krishan_ll.b rathI (@Baatunibabag) reported 41 minutes ago
@zoom_us I have billing issue,befor payment amount show after discount 5380 but deducted from account 6726
al (@aliceisfab) reported 41 minutes ago
does anyone know if @zoom_us recording processing is down? i’ve been waiting for 2 hours for recordings that usually only take 20-40 mins max 😭
Tony - Pod Guy - Groves (@Trickstersworld) reported 44 minutes ago
Christ the @zoom_us customer service makes Eir look good.
Daniel Carmona (@DanielC85829866) reported 46 minutes ago
@zoom_us @Zoom Hello, my zoom account appears suspended, I don't know who to turn to to solve the problem
Ms. AK (@akincali) reported 47 minutes ago
@zoom_us This happened a year ago. We contacted your people, and changed the security settings on our district account. Once we did that, I had no problems again. We believe it was one of our students, not an outside person. Thank you.
Italia (@Italia09294177) reported 50 minutes ago
@zoom_us I do not understand. I canceled the service pro and still I am receiving an Email that I should pay!!
Kishore Kumar Das (@Kishore59516918) reported 51 minutes ago
@zoom_us I kishore kumar das .pliz tha I no inglis spiking I am hindi dailok hering pliz help I am invest olredi agri pliz help hindi india
Leigh (@j15ldw) reported 51 minutes ago
@zoom_us I need some help when setting up a meeting. I have tried your trouble shooting guides but they aren't helping me. Can someone help?
nicaia (@nicaia) reported 54 minutes ago
How did @zoom_us manage to schedule a meeting on my calendar, with my login details, and then not let me be the host..... sorry what, that makes 0 sense.
Robert (@roboticdinosaur) reported 56 minutes ago
@zoom_us Yea, that still wants my 2fa to get in to the account after a password reset. I found my 2fa eventually but it could have been easier to reset. No problem now :)
Andrew J. Moodie (@MoodieStrat) reported 57 minutes ago
is anyone else having trouble getting into the #GilbertClub2020 meeting? Keep getting @zoom_us errors...