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2K Games, Inc. (shortened as 2K) is an American video game publisher that develops games for PC, gaming consoles and smart phones. Notable titles include NBA 2K, WWE 2K, Top Spin, Bioshock, Borderlands, Civilization, Grand Theft Auto, Max Payne and XCOM.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of 2K Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 2K Games. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 2K Games users through our website.
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Online Play (43%)
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Sign in (29%)
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Matchmaking (14%)
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Game Crash (14%)
Live Outage Map
The most recent 2K Games outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gilbert |
Matchmaking | |
| Los Angeles |
Game Crash | |
| Whitewater |
Online Play | |
 Hamburg |
Sign in | |
| Honolulu |
Online Play | |
| Converse |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
2K Games Issues Reports
Latest outage, problems and issue reports in social media:
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Khal Winslow
(@Arablak) reported
@2KSupport @K_loc420 I’m having the exact same problem. The code was PLAY-IN-2k21. The code response is that it was already redeemed but I never got the rewards. Several other people are reporting the same issue. Restarting hasn’t helped.
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🌑
(@sadvibes17_) reported
@askjeeves_com @2KSupport Nah it’s 2k they ain’t gonna help I reinstalled the game for this and it didn’t work because of an error
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Khal Winslow
(@Arablak) reported
@K_loc420 @2KSupport @2KSupport I’m having the exact same problem. The code was PLAY-IN-2k21. The code response is that it was already redeemed but I never got the rewards. Several other people are reporting the same issue.
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.
(@GhostFaceKillz) reported
@2KSupport hey i am having issues with a locker code i reedemed on the app and i lunched the game nothing showing tho
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:{D
(@Unknown3568958) reported
@2KSupport fix your “play in 2k21” locker code cuz hundreds of people didn’t get anything through redeeming in app. What a joke
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NoMeterBot
(@nometerbot) reported
@2KSupport fix wacky wednesday
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Kyle
(@Kyle64533583) reported
@2KSupport @DuvalMagic I am missing a bl3 trinket and support is saying it's not there job to fix it. Who's job is it then? It literally gives me the option of missing items when submitting a request. I need a supervisor to find out what is going on
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Nate Myers
(@K_loc420) reported
@2KSupport I attempted to restart the game and got the same result, I didn’t receive an error or disconnect when entering it in the app, but still no content
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Khal Winslow
(@Arablak) reported
@2KSupport @RickDaRuler_ @2KSupport is giving this same canned response to everyone. It sounds like they’re not going to resolve it for any of us. I also had no errors or disconnected system, and I’m sure the majority of users didn’t. I entered 3 codes, and only got rewards for 2 of them.
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Shiyang Zhang
(@nelsoonnnn) reported
@2KSupport @TroyComer4 i have sam issue. already tried to restart the game , restart my ps5, still not working
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penz_ja
(@Penz_ja) reported
@2KSupport So i spend my vc to buy a hat for double rep. To find out that its not working. Is that what we doing now 2k? Need back my vc or the rep i was suppose to get for the day
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Jeeves Nair
(@askjeeves_com) reported
@2KSupport I did. Nothing is there. I redeemed this code using the phone app. There is an error in the coding system. It will not let you redeem the code again. No packs show up in the account. Hundreds of people are affected I’ve been scrolling through Twitter. Please address this issue
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A.J. Chase
(@ajstinger16) reported
@NBA2K_MyTEAM @2KSupport @Ronnie2K entered the code on the app. Said I got LeBron, Jokic and a pack. Go into game and nothing.... I want my stuff, please fix!
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Boaz
(@RickDaRuler_) reported
@2KSupport where is my content I didn’t receive my players from the code. I put a ticket in. Multiple users seem to be reporting this. Please fix.
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Damir Donlagic
(@DamirDonlagic) reported
@2KSupport @ChrisPeluso2 @2KSupport same here. Put In my code using the app and no packs. Please fix this it's not fair that so many of us just get to miss out
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bgonzalez902 ~ RIP Kobe
(@bgonzalez902) reported
So is #NBA2K21 gonna fix the fact everyone who put the code in the app didnt get anything @NBA2K_MyTEAM @NBA2K @2KSupport
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Kirk
(@kikoydapinoy) reported
@2KSupport entered the PLAY-IN-2K21 code on the phone it gave me this message. When I log into the account there is nothing there. No packs to open no prize to redeem. A lot of people are affected please fix this error. Dont tell me to restart. Doesnt work
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Gabriel Trujillo
(@Gabriel65878185) reported
@2KSupport @tmsrahh I put in the code on my phone and didn’t get anything when I logged in my game is up to date and I did not disconnect while putting in the code
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Ace 2kGaming 🇵🇷
(@2kgamingAce) reported
@drsamclavell @NBA2K_MyTEAM I put it already but on the app, but everyone who did it like that is saying they didn't get it, and 2ksupport never helps with locker code issues
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〽️
(@i4kt_) reported
@2KDogReport there another problem when u wear the hats for wacky Wednesday no double rep @2KSupport
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Iapsx
(@Iapsx1) reported
@2KSupport It’s not letting me sign in it keeps saying my password is wrong
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teo
(@neutralMA_) reported
@2KSupport please fix the locker code I’ve tried restarting my Xbox and my game it doesn’t work. I just want the contents of the code lol
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Big Papi
(@BigGrinds) reported
@2KSupport why won’t it let me sign in my number is #407661711314
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NBAKH41L
(@Nbakh41L) reported
@NBASuperCard @2KSupport Y’all have not solved my problem
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V O N
(@Tryone28782372) reported
@2KSupport I put in the locker code PLAY-IN-2K21 on the 2K app and then I login on the my team on my ps4 and nothin is there what do I do
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Boaz
(@RickDaRuler_) reported
@2KSupport No error. I’ve restarted the game and my content is still not there. Something needs to be done about this.
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Kirk
(@kikoydapinoy) reported
@2KSupport entered the PLAY-IN-2K21 code on the phone. When I log into the account there is nothing there. No packs to open no prize to redeem. A lot of people are affected please fix this error. Dont tell me to restart. Doesnt work!!
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ReaL
(@YREAL_100) reported
@NBA2K Wacky Wednesday currently not working on Xbox for either hat and the times is continue to go down while the event is also being promoted throughout the menus and billboards @2KSupport
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〽️
(@i4kt_) reported
2K FIX YO GARBAGE WAREHOUSE BOTS THEY DONT EVEN CUT WHEN THEY ARE DOUBLE TEAMING ME LIKE IM TRYING TO THROW LOBS AND I CANT BECAUSE THEY RUN BACK TO THE 3 @2KSupport
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Dillon
(@Dillon52431894) reported
@2KSupport @TroyComer4 I’m having the same issue