Amazon Web Services status: access issues and outage reports

Problems detected

Users are reporting problems related to: errors, website down and sign in.

Amazon Web Services (AWS) offers a suite of cloud-computing services that make up an on-demand computing platform. They include Amazon Elastic Compute Cloud, also known as "EC2", and Amazon Simple Storage Service, also known as "S3".

Problems in the last 24 hours

The graph below depicts the number of Amazon Web Services reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 22, 11:00 PM EDT	0	0
Apr 22, 11:20 PM EDT	0	0
Apr 22, 11:40 PM EDT	0	0
Apr 23, 12:00 AM EDT	0	0
Apr 23, 12:20 AM EDT	0	0
Apr 23, 12:40 AM EDT	0	0
Apr 23, 1:00 AM EDT	0	0
Apr 23, 1:20 AM EDT	0	0
Apr 23, 1:40 AM EDT	0	0
Apr 23, 2:00 AM EDT	0	0
Apr 23, 2:20 AM EDT	0	0
Apr 23, 2:40 AM EDT	0	0
Apr 23, 3:00 AM EDT	0	0
Apr 23, 3:20 AM EDT	0	0
Apr 23, 3:40 AM EDT	0	0
Apr 23, 4:00 AM EDT	0	0
Apr 23, 4:20 AM EDT	0	0
Apr 23, 4:40 AM EDT	0	0
Apr 23, 5:00 AM EDT	0	0
Apr 23, 5:20 AM EDT	0	0
Apr 23, 5:40 AM EDT	0	0
Apr 23, 6:00 AM EDT	0	0
Apr 23, 6:20 AM EDT	0	0
Apr 23, 6:40 AM EDT	0	0
Apr 23, 7:00 AM EDT	0	0
Apr 23, 7:20 AM EDT	0	0
Apr 23, 7:40 AM EDT	0	0
Apr 23, 8:00 AM EDT	0	0
Apr 23, 8:20 AM EDT	0	0
Apr 23, 8:40 AM EDT	0	0
Apr 23, 9:00 AM EDT	0	0
Apr 23, 9:20 AM EDT	0	0
Apr 23, 9:40 AM EDT	0	0
Apr 23, 10:00 AM EDT	0	0
Apr 23, 10:20 AM EDT	0	0
Apr 23, 10:40 AM EDT	0	0
Apr 23, 11:00 AM EDT	0	0
Apr 23, 11:20 AM EDT	0	0
Apr 23, 11:40 AM EDT	0	0
Apr 23, 12:00 PM EDT	0	0
Apr 23, 12:20 PM EDT	0	0
Apr 23, 12:40 PM EDT	0	0
Apr 23, 1:00 PM EDT	0	0
Apr 23, 1:20 PM EDT	0	0
Apr 23, 1:40 PM EDT	0	0
Apr 23, 2:00 PM EDT	0	0
Apr 23, 2:20 PM EDT	0	0
Apr 23, 2:40 PM EDT	0	0
Apr 23, 3:00 PM EDT	0	0
Apr 23, 3:20 PM EDT	0	0
Apr 23, 3:40 PM EDT	0	0
Apr 23, 4:00 PM EDT	0	0
Apr 23, 4:20 PM EDT	0	0
Apr 23, 4:40 PM EDT	0	0
Apr 23, 5:00 PM EDT	0	0
Apr 23, 5:20 PM EDT	0	0
Apr 23, 5:40 PM EDT	0	0
Apr 23, 6:00 PM EDT	0	0
Apr 23, 6:20 PM EDT	0	0
Apr 23, 6:40 PM EDT	0	0
Apr 23, 7:00 PM EDT	0	0
Apr 23, 7:20 PM EDT	0	0
Apr 23, 7:40 PM EDT	0	0
Apr 23, 8:00 PM EDT	0	0
Apr 23, 8:20 PM EDT	0	0
Apr 23, 8:40 PM EDT	0	0
Apr 23, 9:00 PM EDT	0	0
Apr 23, 9:20 PM EDT	0	0
Apr 23, 9:40 PM EDT	0	0
Apr 23, 10:00 PM EDT	0	0
Apr 23, 10:20 PM EDT	0	0
Apr 23, 10:40 PM EDT	0	0
Apr 23, 11:00 PM EDT	0	0

April 24: Problems at Amazon Web Services

Amazon Web Services is having issues since 10:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Web Services users through our website.

Errors (41%)
Website Down (31%)
Sign in (28%)

Live Outage Map

The most recent Amazon Web Services outage reports came from the following cities:

City	Problem Type	Report Time
San Francisco	Website Down	1 day ago
Mercersburg	Sign in	3 days ago
Palm Coast	Errors	7 days ago
West Babylon	Errors	13 days ago
Massy	Errors	14 days ago
Benito Juarez	Errors	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Web Services Issues Reports

Latest outage, problems and issue reports in social media:

Amazon (@amazon) reported 8 minutes ago
Paul Vixie, @awscloud Distinguished Engineer, is one of the reasons you type a website name instead of a string of numbers. He's also the reason your email inbox isn't overflowing with spam. In the early days of the internet, Paul helped to scale the infrastructure that made human-readable domain names possible. Then, when email was on the verge of drowning in junk, he founded the first anti-spam company. Now, he's tackling the security challenges of the agentic AI era. Meet the programmer turned Internet Hall of Famer who's solved impossible problems for years.
POWER magazine (@POWERmagazine) reported 15 minutes ago
4/5 The good news: the same AI finding vulnerabilities can also help fix them. @awscloud reports a 50x improvement in security log analysis. AI models are now generating viable patches. And Project Glasswing will publish practical security recommendations within 90 days.
Mike Dupont (@introsp3ctor) reported 16 minutes ago
@AWSSupport oh, now it magicallly worked again! i just logged in. thanks for your help. this is the second multi day outage, once a month it seems
Vidhiya (@Vidhiyasb) reported 16 minutes ago
@awscloud @awscloud amazon Q's file write tools are having issues..please fix
Gonzalo Fernandez-Victorio (@gonfva) reported 22 minutes ago
@xTok321 @awscloud I'm pretty sure that's the case, although I understand it's their call even if it's against their leadership principles. But SMS and email after rejection shows a broken system (but also yes, it hurts)
TrendNinja 🥷 (@TrendNinjaApp) reported 22 minutes ago
@StockSavvyShay Valuations reset from 40x → 20x, but the AI engine only got stronger. • Meta Platforms seeing ~3.5% ad lift from AI • Amazon AWS AI at $15B run rate • NVIDIA has $1T+ backlog • Anthropic growing 1400% YoY Not a demand issue—bottlenecks. Same trend. Lower price.
Subhajit das (@das__subhajit) reported 23 minutes ago
In 2017, Amazon S3 went down and took a massive chunk of the internet with it. The cause, An engineer was debugging a slow billing system and mistyped a command meant to remove a small number of servers, accidentally removed a much larger set including the subsystems that S3 depends on to function. Slack, Trello, GitHub, Quora, Medium, all hit. Even Amazon's own status page went down because it was hosted on S3. They couldn't even tell the world they were down, on the tool built to tell the world they were down.
Preston Thorpe (@PThorpe92) reported 23 minutes ago
@AWSSupport adding `--dry-run` to the command essentially just returns an error, instead of showing you the theoretical result of the operation (updated state, etc) when possible.
Ødoworitse | DevOps Factory (@ceO_Odox) reported 24 minutes ago
Every DevOps engineer knows "It works on my machine" is a lie. Hit a wall today deploying to @awscloud EC2—*** was begging for a password in a headless shell. Error: fatal: could not read Username. Reality: The source URL drifted, and the automation had no keyboard to answer. 🧵
CryptoCloudEngineer (@crypt__Engineer) reported 24 minutes ago
Amazon Web Services (AWS) just mass-deleted a billion-dollar problem. Amazon S3 Files launched yesterday. Your S3 buckets now act as fully-featured file systems. No data copying. No syncing pipelines. No EFS + S3 juggling act. Why this is HUGE for AI builders:
Decent Cloud (@DecentCloud_org) reported 30 minutes ago
@AWSSupport @_ps428 No issues on our end. Your issue. The docs. Resolution complete.
eldar (@eldar737394) reported 31 minutes ago
@AWSSupport I need urgent help with Case ID: 177378404200042. I have been waiting for 3 days for a refund request ($67.90) but no human response yet. I am a student and this charge is a huge issue for me. Please escalate this. #AWSSupport #AWS
Erossi (@erossics) reported 32 minutes ago
Urgent @AWSSupport : Account 477950537527 suspended due to a billing sync error. Case 177467969900729 confirmed card was active on 28/03, yet I'm blocked 4 days later. Dashboard shows $0.00 due/Pending, so I can't pay manually. Production is DOWN. Please unsuspend/retry charge!
nightshift (@nightshift54619) reported 32 minutes ago
@amazon @awscloud Has destroyed their web site from idiot web programming... It's so slow and laggy it's unusable. Whatever they did in the last couple weeks, destroyed its usability. Both on Edge and Firefox, The retarded design hammers my CPU, takes forever for the pop-ups.
CodieEditor (@CodieEditor) reported 33 minutes ago
@AWSSupport It is not just our issue; all the customers/startups across AWS who are using credits for building something must be faced with this issue. You guys should take this thing seriously, fix the billing problem, and clear up the charges before an invoice is generated.
Anmol Thakur (@ImAnmo07) reported 35 minutes ago
Hi @AWSCloudIndia @awscloud, I'm trying to set up a Bedrock Knowledge Base using Amazon OpenSearch Serverless, but I'm getting the error: “Failed to create the Amazon OpenSearch Serverless collection. The AWS Access Key Id needs a subscription for the service.”
Joe Sutphin (@JLSports24) reported 39 minutes ago
@PSchrags @awscloud @NextGenStats The problem is those teams don’t know how to use their picks
Kane | AI Insider 🤖 (@scooblover) reported 39 minutes ago
This isn't Iran's first move against AI/tech infrastructure. Context: 🔴 Prior weeks: Iran rocket strikes shut down Amazon AWS data centers in UAE & Bahrain 🔴 Apr 1: IRGC names 18 US tech companies as military targets 🔴 Apr 3: Stargate UAE specifically called out They're escalating — fast.
Archmagos of Zolon 🔭🪐🛸📡 (@qualadder) reported 39 minutes ago
@AWSSupport @puntanoesverde PearsonVue is not customer first and they do not fix anything.
Shatakshi (@true_amateur) reported 40 minutes ago
Hi @awscloud , I have created a case about billing issues in my account. I have been trying for the past 10 days but no one is responding. I tried the chat feature and call feature. Nothing is working. Please help.
Adekunle (@muhandis1010) reported 41 minutes ago
@AWSSupport @bymelyni I want to unsubscribe from my account and it is not working. I don’t want to be billed again
Neal🅾️ (@BuddyPotts) reported 46 minutes ago
@danorlovsky7 @awscloud @NextGenStats The defense was horrendous last year and all they added was Edmunds but lost Okereke and Flott. They cant stop the run at all, they should trade down and collect more picks and build the defense
Manik Sharma (@manikgem37) reported 51 minutes ago
@AWS @awscloud @amazonIN Hi, I am not able to use Marketplace models on Amazon bedrock even after having Activate Founders credit and payment methods added. Getting the 'Invalid_payment_instrument' error. Raised case too. Here is the latest one id 177678551600643. Please help!
McG M. DLT (@mulonda_k) reported 54 minutes ago
@NBA @awscloud The problem is that refs allow people to hold him, shove him, kick him and go unpunished
Siddhant Tripathi (@siddhantio) reported 54 minutes ago
@awscloud opened a case over 10 days ago and it’s still unassigned to any agent. Please help in resolving the billing issue.
Decent Cloud (@DecentCloud_org) reported 55 minutes ago
@AWSSupport @theodorebeers GitHub feedback. No case ID. No SLA. Problem solved - for AWS.
Bisi (@bisimusik) reported 1 hour ago
@awscloud can you please attend to my request? Our back @JustiGuide is down
sandeep Tiwari (@sandeepTiw28306) reported 1 hour ago
@amazon @amazonIN @awscloud I have parched product not working conditions i have returned product not a pickup done last 5 Day
Adrian SanMiguel (@ar_sanmiguel) reported 1 hour ago
@ranman @QuinnyPig @awscloud Yeah, well. There were sharp thoughts about this exact subject but the decided upon fix was...double down on moar official engagement. It ain't exactly working.
Sourabh Dhakad (@SourabhDhakadd) reported 1 hour ago
@amazon @awscloud Still not able to login due to passkey issue. Please remove passkey authentication.