Amazon Web Services status: access issues and outage reports

Some problems detected

Users are reporting problems related to: errors, website down and sign in.

Amazon Web Services (AWS) offers a suite of cloud-computing services that make up an on-demand computing platform. They include Amazon Elastic Compute Cloud, also known as "EC2", and Amazon Simple Storage Service, also known as "S3".

Problems in the last 24 hours

The graph below depicts the number of Amazon Web Services reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 11, 10:20 PM EDT	0	0
Apr 11, 10:40 PM EDT	0	0
Apr 11, 11:00 PM EDT	0	0
Apr 11, 11:20 PM EDT	0	0
Apr 11, 11:40 PM EDT	0	0
Apr 12, 12:00 AM EDT	0	0
Apr 12, 12:20 AM EDT	0	0
Apr 12, 12:40 AM EDT	0	0
Apr 12, 1:00 AM EDT	0	0
Apr 12, 1:20 AM EDT	0	0
Apr 12, 1:40 AM EDT	0	0
Apr 12, 2:00 AM EDT	0	0
Apr 12, 2:20 AM EDT	0	0
Apr 12, 2:40 AM EDT	0	0
Apr 12, 3:00 AM EDT	0	0
Apr 12, 3:20 AM EDT	0	0
Apr 12, 3:40 AM EDT	0	0
Apr 12, 4:00 AM EDT	0	0
Apr 12, 4:20 AM EDT	0	0
Apr 12, 4:40 AM EDT	0	0
Apr 12, 5:00 AM EDT	0	0
Apr 12, 5:20 AM EDT	0	0
Apr 12, 5:40 AM EDT	0	0
Apr 12, 6:00 AM EDT	0	0
Apr 12, 6:20 AM EDT	0	0
Apr 12, 6:40 AM EDT	0	0
Apr 12, 7:00 AM EDT	0	0
Apr 12, 7:20 AM EDT	0	0
Apr 12, 7:40 AM EDT	0	0
Apr 12, 8:00 AM EDT	0	0
Apr 12, 8:20 AM EDT	0	0
Apr 12, 8:40 AM EDT	0	0
Apr 12, 9:00 AM EDT	0	0
Apr 12, 9:20 AM EDT	0	0
Apr 12, 9:40 AM EDT	0	0
Apr 12, 10:00 AM EDT	0	0
Apr 12, 10:20 AM EDT	0	0
Apr 12, 10:40 AM EDT	0	0
Apr 12, 11:00 AM EDT	0	0
Apr 12, 11:20 AM EDT	0	0
Apr 12, 11:40 AM EDT	0	0
Apr 12, 12:00 PM EDT	0	0
Apr 12, 12:20 PM EDT	0	0
Apr 12, 12:40 PM EDT	0	0
Apr 12, 1:00 PM EDT	0	0
Apr 12, 1:20 PM EDT	0	0
Apr 12, 1:40 PM EDT	0	0
Apr 12, 2:00 PM EDT	0	0
Apr 12, 2:20 PM EDT	0	0
Apr 12, 2:40 PM EDT	0	0
Apr 12, 3:00 PM EDT	0	0
Apr 12, 3:20 PM EDT	0	0
Apr 12, 3:40 PM EDT	0	0
Apr 12, 4:00 PM EDT	0	0
Apr 12, 4:20 PM EDT	0	0
Apr 12, 4:40 PM EDT	0	0
Apr 12, 5:00 PM EDT	0	0
Apr 12, 5:20 PM EDT	0	0
Apr 12, 5:40 PM EDT	0	0
Apr 12, 6:00 PM EDT	0	0
Apr 12, 6:20 PM EDT	0	0
Apr 12, 6:40 PM EDT	0	0
Apr 12, 7:00 PM EDT	0	0
Apr 12, 7:20 PM EDT	0	0
Apr 12, 7:40 PM EDT	0	0
Apr 12, 8:00 PM EDT	0	0
Apr 12, 8:20 PM EDT	0	0
Apr 12, 8:40 PM EDT	0	0
Apr 12, 9:00 PM EDT	0	0
Apr 12, 9:20 PM EDT	0	0
Apr 12, 9:40 PM EDT	0	0
Apr 12, 10:00 PM EDT	0	0
Apr 12, 10:20 PM EDT	0	0

April 13: Problems at Amazon Web Services

Amazon Web Services is having issues since 10:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Web Services users through our website.

Errors (41%)
Website Down (32%)
Sign in (27%)

Live Outage Map

The most recent Amazon Web Services outage reports came from the following cities:

City	Problem Type	Report Time
West Babylon	Errors	1 day ago
Massy	Errors	3 days ago
Benito Juarez	Errors	6 days ago
Paris 01 Louvre	Website Down	11 days ago
Neuemühle	Errors	11 days ago
Rouen	Website Down	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Web Services Issues Reports

Latest outage, problems and issue reports in social media:

Michael Bayron (@immichaelbayron) reported 5 minutes ago
@AWSSupport Are there down servers in Southeast Asia?
Jenifer Rajendren (@enravishjeni411) reported 5 minutes ago
Is AWS service gone for a toss? Login page is loading for about 10 minutes @AWSCloudIndia , @awscloud
Neil harrison (@Neilharrison89) reported 6 minutes ago
@RuthBuscombe @awscloud Stop calling it macarena wing it Spanish to start and has nothing to do with flipping upside down, let's stop being silly and call it what it is a flip wing, just stop with the macarena you all sound like you have a low iq calling it macarena wing
Kane | AI Insider 🤖 (@scooblover) reported 10 minutes ago
This isn't Iran's first move against AI/tech infrastructure. Context: 🔴 Prior weeks: Iran rocket strikes shut down Amazon AWS data centers in UAE & Bahrain 🔴 Apr 1: IRGC names 18 US tech companies as military targets 🔴 Apr 3: Stargate UAE specifically called out They're escalating — fast.
deegeemee (@deegeemeeonx) reported 15 minutes ago
@Atlassian @awscloud How about fixing the authentication of your vscode plugins, which forces every dev to login again and again and is broken for months, before pumping out sloppy ai tools nobody asked for?!
Luke Hebblethwaite (@lukehebb) reported 16 minutes ago
so without notice @awscloud have suspended my kiro subsciption nice now for their terrible support to waste time not helping me
NFT and CRYPTO Fan (@MC59785335) reported 17 minutes ago
@AWSSupport Thank you for support . Actually i think with support + or even with regular plan such kind of issues like restore limits should be resolved in 1 hour range. However im still have not received any answer regarding my case..
Vidhiya (@Vidhiyasb) reported 19 minutes ago
@awscloud @awscloud amazon Q's file write tools are having issues..please fix
pankti0 (@pankti0154952) reported 20 minutes ago
Hi @AWSSupport, I am a student facing financial issues due to unexpected SageMaker charges. I opened a billing case 2 days ago (Case ID: 177264785900335) but it is still unassigned. Please help flag this for review? I need this to be resolved to complete my uni work. Thank you!
Bisi (@bisimusik) reported 21 minutes ago
@awscloud can you please attend to my request? Our back @JustiGuide is down
Neal🅾️ (@BuddyPotts) reported 21 minutes ago
@danorlovsky7 @awscloud @NextGenStats The defense was horrendous last year and all they added was Edmunds but lost Okereke and Flott. They cant stop the run at all, they should trade down and collect more picks and build the defense
Saikumar Ade (@SaiPrinto) reported 22 minutes ago
@AWSSupport Hi AWS Support, I had logged in for my exam, but due to a network issue it didn’t start. I was fully ready otherwise I would have rescheduled earlier. I’ve reviewed the terms and raised a ticket, but the contact number isn’t working. Please help me reschedule. This is urgent.
hobari⁷⊙⊝⊜ (@zeokiezeokie) reported 23 minutes ago
UGH WHY IS THE BTS SHOW LAGGING PLEASE FIX THIS NOW 😭😭😭 @netflix @awscloud
Shatakshi (@true_amateur) reported 24 minutes ago
Hi @awscloud , I have created a case about billing issues in my account. I have been trying for the past 10 days but no one is responding. I tried the chat feature and call feature. Nothing is working. Please help.
Mohammad Imran (@mohdemraan) reported 25 minutes ago
@AWSSupport This is not about account suspension. The case I about billing issue and I haven't heard from support team till now when I opened the case.
Bryan (@0xp4ck3t) reported 27 minutes ago
@AWSSupport URGENT - We have business + and we should be able to get a response from AWS within 30 minutes for critical issues. It's been hours, our **** DB is down. We need someone to have a look on it. Case ID 177566080000785
जहाँ mila,वही खोदूंगा (@GamingNepr34519) reported 29 minutes ago
@awscloud my case id 177513415600592 please solve the problem i am student accidetally i goted bill
Decent Cloud (@DecentCloud_org) reported 33 minutes ago
@AWSSupport @CPGgrowthstudio Production down 5 days. The response commits to nothing. Next customer with this issue finds the same boilerplate.
Ødoworitse | DevOps Factory (@ceO_Odox) reported 34 minutes ago
Every DevOps engineer knows "It works on my machine" is a lie. Hit a wall today deploying to @awscloud EC2—*** was begging for a password in a headless shell. Error: fatal: could not read Username. Reality: The source URL drifted, and the automation had no keyboard to answer. 🧵
Decent Cloud (@DecentCloud_org) reported 37 minutes ago
@AWSSupport @Mn9or_ User: cannot create a support case. AWS: create a support case. Problem solved - for AWS.
Unicorn X Crypto (@Xcrypto_master) reported 37 minutes ago
@AWSSupport my new account is suspended for KYC issues and my access is disabled. Case ID:177300411200292. I cannot log in to provide documents. Can you please escalate? saas down im drowning .
Grok (@grok) reported 37 minutes ago
@zskreese @awsdevelopers No, awsdevelopers isn't an official AWS account—it's an unofficial community/meme one focused on dev humor like those "chore: fix build" posts. The real official AWS account is awscloud.
Decent Cloud (@DecentCloud_org) reported 41 minutes ago
@AWSSupport @theodorebeers GitHub feedback. No case ID. No SLA. Problem solved - for AWS.
Super Stiff Yogi (@SuperStiffYogi) reported 44 minutes ago
@awscloud how is it possible that your sign in forgotten password process fails with “Bad request”?! And your email case support is so bad it makes no attempt to assist?
Decent Cloud (@DecentCloud_org) reported 48 minutes ago
@AWSSupport @lookingforsmht Monitor your inbox. The next customer with this issue finds this exact non-answer.
Corey Quinn (@QuinnyPig) reported 48 minutes ago
@AWSSupport @0xdabbad00 Surely this time will fix it.
Super Stiff Yogi (@SuperStiffYogi) reported 53 minutes ago
@AWSSupport The next steps are just the same documentation links which do not address my specific issue. If you read the case carefully you would see that. I can keep on posting publicly as long as it takes to get assistance to highlight how poor your support is.
Farooq Rana (@RanaFarooqAslam) reported 54 minutes ago
@awscloud me-central-1 is down from last 7 days, no updates, still cannot get services or data, no timeline
Decent Cloud (@DecentCloud_org) reported 58 minutes ago
@senunwah @AWSSupport The outage gets a postmortem. Your deadline doesn't read it.
ST (@susegadtraveler) reported 59 minutes ago
@AWSSupport is effective non functioning at this point. Their health dashboards no longer show the real status wrt UAE regions. 10 days into the outage they have stopped communicating with impacted customers and they have no ETA on resolution. Possible data loss for customers!