Amazon Web Services status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Web Services reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Web Services users through our website.

• Website Down (50%)
• Errors (31%)
• Sign in (19%)

Live Outage Map

The most recent Amazon Web Services outage reports came from the following cities:

City	Problem Type	Report Time
Kyiv	Sign in	7 days ago
Chennai	Website Down	10 days ago
Point Pleasant Beach	Website Down	15 days ago
Little Rock	Errors	18 days ago
Atlanta	Website Down	18 days ago
Clearwater	Website Down	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Web Services Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marci (@Nma_ci) reported 4 minutes ago

  @AWSSupport We are currently having an issue on our Production on AWS because a required quota is not being approved. This same quota was approved in our Test Environment on AWS. Support Ticket keeps getting closed. caseID: 177753893100221

• 
  Francisco Mariño (@JoseFcoMarino) reported 11 minutes ago

  @AWSSupport EMERGENCY! Our core production SaaS platform has been DOWN FOR 3 DAYS in LATAM, impacting thousands of users. Balance is $0.00 and documents were uploaded days ago.Please have a human manually escalate our open cases. We need urgent help!

• 
  Teri Radichel #cybersecurity #pentesting (@TeriRadichel) reported 14 minutes ago

  I’m using @anthropic opus 4.8. With @awscloud Kiro. I have rules in my README that say only use Bash. But it ignored my instructions and said sorry I used Python after using a lot of tokens t do something I didn’t want it to do. I feel like I should get those tokens refunded: this is the kind of thing that unexpectedly wastes money and time and tokens unnecessarily. I can’t make the instructions any clearer. Stuff like that is so annoying. But I’m still writing code way faster. The problem is I got a $20 plan and used it up in a few hours. I tried switching back to 4.6 but seemed like the same results for code written. It’s like everything got more expensive after the new model showed up. Or maybe I really was just making that big of a change. I had to just up the subscription to $40. I’ve already spent a bunch of money on other subscriptions and got incorrectly billed $200 in tokens I couldn’t use this month (working on getting that refunded). So you can do the math. $40 per day x 31 = $1240. But people are using multiple agents. I could spin up an army of agents to write code for me if it didn’t cost so much. Who is going to win this game? As a single developer I’m seeking ways to reduce token usage (or whatever the billing metric is) and mistakes by agents like this one feel so unfair. It clearly was not what I asked for. Whether I fix it or the agent notices its mistake after the fact and fixes it without telling me it’s still going to cost the same. Bottom line is that I can produce a lot but it also costs me a lot and so far I haven’t found a way around that besides writing deterministic code. I have to get the thing built I want to make me money before I spend it all on AI tokens. But right now the agent is making mistakes and getting stuck on things I’m doing that I guess are unique and the agent hasn’t seen too much before. It writes code and can’t figure out what it did wrong, AWS shared networking with VPC endpoints and organizations delegated admins and such I’m getting around that (without giving up full access to my cloud account) by creating verification queries and code but then the agent doesn’t follow the existing file structure and uses the wrong language without at least asking…*sigh* Also it seems like the verification code is burning tokens like a wildfire out of control. Not sure how this is going to work out. I hope there’s not some issue like someone else siphoning off tokens behind the scenes or some other weird problem like the previous nerf issue.

• 
  Tejas Korde (@imTkorde) reported 16 minutes ago

  @AWSSupport @AWSstartups @AWSSupport It’s been over 13 days and I still don’t have access to my AWS account. The issue remains unresolved and now I’m about to lose my account and credits too. Really disappointed with how this was handled.

• 
  Riccardo Dana | @SWOP (@riccardo_dana) reported 17 minutes ago

  Due to the @awscloud outage @SWOP_ai is currently down. We are working hard to resolve the issue asap. We expect to have it back and running in the next 2 hours. We apologize for any inconvenience this may have caused.

• 
  Eduard Lugo (@eduardlh) reported 17 minutes ago

  @AWSSupport @AWS 🚨 URGENT: Account 8366-7457-5282 suspended due to unauthorized 3rd party access. We CANNOT access console to complete required remediation steps. Support case 177899971400371 open 48hrs+ with no resolution. Deadline June 16. Business fully down.

• 
  211Mac (@SkinnyP211) reported 18 minutes ago

  @Onedutch69 @WNBA @awscloud You slow assf

• 
  Pacific Card Exchange (@pactcg) reported 20 minutes ago

  @AWSSupport Hey my account has been down for the past weekend and my CDN is not working with CloudFront. Please help me out.

• 
  Soul & Silicon AI (@soulandsilicon) reported 20 minutes ago

  @AWSSupport @AWS @awscloud you guys have not been very helpful. Premium support did not get back to me within the appropriate time window for production issues. As a matter of fact didn’t even get an answer at all. Multiple chats led to not resolving my issue of quota increase as a result my newly signed client (a bank!) is blocked and can’t use our service. I’ve been told to get account manager through a sales form, yet another thing no one is getting back to me. Dead end after dead end.

• 
  Maynor Henríquez (@maynor_8795) reported 22 minutes ago

  @AWSSupport Your Trust & Safety team blocked my account. I already secured it, but my production infrastructure has been DOWN for 48+ hours. Your chat support literally disconnected on me when I asked for a Duty Manager. Case: 177754503800193. Unacceptable, I need an urgent help

• 
  cryptomofo (@_cryptomofo) reported 26 minutes ago

  @WatcherGuru Wouldn’t happen on $ICP.. No @awscloud NO PROBLEMS.. #CLOUD

• 
  Andrew Rodriguez (@andrewvr303) reported 27 minutes ago

  @Polymarket Glad I just got $10K in credits from @awscloud, hope it's made available on there quickly (still having issues getting Opus 4.8 to work, seems to be gated for whatever reason)

• 
  Roberto (@MinagorriRob) reported 29 minutes ago

  @rwitoff @coinbase So, it's @awscloud hardware fault you say. But which other apps came down? Must have been hundreds of companies failing instead of just 1

• 
  Ravi Yadav (@RaviYadav514011) reported 31 minutes ago

  I returned a product from Amazon online shopping app and the product was not working so I returned it but My refund is not released yetsince 2 months worst app @amazon @amazonIN @awscloud

• 
  Alexandru Duzsardi (@aduzsardi) reported 40 minutes ago

  @AWSSupport thanks , but that doesn't help with current UAE region situation because the APIs are not working

• 
  Bryce Crawford 🐱 (@bryce_meow) reported 40 minutes ago

  Have @awscloud service problem Contact AWS support "This response was generated using generative AI. You may need to verify responses." * Hallucinates * * Obvious mathematical error * Peak comedy

• 
  Ann O'Leary 🙄🤬 (@Panda6) reported 41 minutes ago

  @goodreads Hi - honest question - why is your site so very slow to load?? Can’t you get some @awscloud juice behind it??

• 
  Maynor Henríquez (@maynor_8795) reported 41 minutes ago

  @AWSSupport @AWSSupport Day 4 of complete silence on Case 177754503800193. My account is STILL locked, and we are literally bleeding money. Critical infrastructure for international logistics and clinical dental systems are entirely DOWN. Your "internal review" is destroying a real business.

• 
  Alexa Web3 (e/acc) (@alexabelonix) reported 42 minutes ago

  @aiven_io @serenavc @awscloud this is why more outreach doesn’t always fix it 🤝 let's be mutuals!

• 
  Misu (@yngmisu) reported 42 minutes ago

  i’m having a really hard time getting better value from the open source models that are available on bedrock claude and codex just oneshot tasks, ending up cheaper in the long run i don’t like spending money on the model just solving compile errors in a loop @awscloud can we get some of the new models on bedrock or are yall busy with the openai deal (which i’m waiting for too)

• 
  Saurbh Pandey (@JustABoyLost) reported 43 minutes ago

  @AWSSupport @AWSSupport The replies are coming too slow and my business is getting impacted coz of this

• 
  Justin (@Justin__Co) reported 45 minutes ago

  @AWSSupport I've been trying since May 9th to get my SMTP for SES in production and I'm still in sandbox. I verified everything from the start. I submitted follow ups 33 hours ago that have still gone unanswered. I require email verification for my site, so I'm effectively down until you get this running. Please respond!

• 
  Nifty Cycle Lab (@NiftyAlpha_Q) reported 47 minutes ago

  @AWSSupport @AWS Urgent: AWS support case unassigned for 24+ hours blocking critical work. INVALID_PAYMENT_INSTRUMENT error persists 30+ hours despite fixed payment method. Case #[177837361600663]. This is a known Bedrock Marketplace issue requiring escalation. Please help!

• 
  chaturfier (@chaturfier) reported 50 minutes ago

  @AWSSupport I was even just billed for this service that is now not working! Disgraceful!!! Distasteful! Sick! Fuckups!

• 
  Uttam Tarsariya (@UttamTarasariya) reported 54 minutes ago

  @AWSSupport Now, the guy who was working on this problem disappread and a new supporter came and respond me to go on the login page and dashboard and upgrade the plan. Simple !!! He does not know anything about the issue and we have to explain to him I think.

• 
  June Kwan - Bali (@junekwan6688) reported 56 minutes ago

  @awscloud @OpenAI If I choose 2 different kinds of AI (Chinese & American) in 1 device, will you 2 fight and not supporting each other or maybe try to fail each other down???

• 
  Vijay Swami (@vjswami) reported 59 minutes ago

  In an Agentic AI sales cycle, you need to intimately understand current customer workflows before you can even think about agents. This concept of deeply understanding the problem before "solution'ing" was something drilled into our heads at @awscloud in the early days. Prior to the current tools, this involved lots of back/forth with a customer, then having to put together a working document in the shape of the workflow for that particular customer and/or department. Time consuming and error prone. Today? Another day, another @AnthropicAI @claudeai Claude Code skill developed to speed this along: /workflowdiscovery It can take in multiple types of unstructured data (emails, docs, images, etc) and then turn them into a nice living document that maps the workflows, stakeholders, inputs/outputs, artifacts and more... in minutes. This is then automatically hosted on an internal website and the sales team gets a link they can use to go back to the customer and live edit the doc Q&A, validate assumptions, etc to lock this down. And then this can feed right into the solutions/engineering team with a simple JSON export into their workflows for agent mapping. Below is the skill information on the left, and sample output on the right. These are the types of tools and workflows which are mandatory for sales teams in 2026+.

• 
  Sridhar Katakam (@srikat) reported 59 minutes ago

  @AWSSupport 39 hours since my email reply and still waiting. There's not a single human reply so far regarding the billing issue.

• 
  MISTER introvert ✊ (@sardarshankar4) reported 59 minutes ago

  I’m trying to sign up for an @awscloud Partner account through my employer as a blind user. The signup flow includes an audio CAPTCHA option, but the audio never plays. I tested multiple CAPTCHAs and multiple systems with the same result. What makes this especially frustrating is that AWS support itself requires an AWS account login — which inaccessible onboarding prevents me from creating in the first place. Accessibility cannot stop at the presence of a feature. The accessible alternative must actually function. @AWSCloud (@AWSSupport please investigate this.

• 
  いいね！ (@yiyine8) reported 1 hour ago

  @AWSSupport @AWSSupport Urgent billing issue. My EC2 instances are still generating charges, but I cannot access my AWS accounts because the registered emails were deleted. Case ID: 177725454200231 Could someone please help review my case?