Amazon Web Services status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Web Services reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Web Services users through our website.

• Website Down (82%)
• Sign in (9%)
• Errors (9%)

Live Outage Map

The most recent Amazon Web Services outage reports came from the following cities:

City	Problem Type	Report Time
Township of Evan	Website Down	5 days ago
New York City	Website Down	8 days ago
Ciudad Jardín	Website Down	1 month ago
Kyiv	Sign in	2 months ago
Chennai	Website Down	2 months ago
Point Pleasant Beach	Website Down	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Web Services Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeff B. Vockrodt (@JeffBVockrodt) reported 6 minutes ago

  @AWSSupport You should send follow up emails alerting all your customers to this issue. I woke up to a $719 million billing estimate which although absurd conjures a potential nightmare of getting it worked out

• 
  Jan Jezek (@jbodl) reported 7 minutes ago

  @awscloud First you sent alerts that the account was over budget by 6-figure numbers. When the user logged in, the billing console confirmed the same. No banner there was an issue, no followup email, nothing. Just wannabe funny jokes on X. Seriously, AWS?

• 
  Ryan Varghese Mathew (@RyanVarghese14) reported 16 minutes ago

  Hi @awscloud @AWS I am currently facing issues from regarding certain payments. And despite incessantly reaching out on the support team and the email, I have been charged and there has been no formal support extended. I know you guys can do better than this.

• 
  Zenwatts 🇺🇸 (@BullCall101) reported 16 minutes ago

  @awscloud Not my problem. Maybe sell a yacht or two and fix it yourself.

• 
  GettingMyGlitchOff (@GettingMyGlitch) reported 18 minutes ago

  @AWSSupport Again there is a mass wave of suspensions like in May, I'm assuming in error as I've been on this platform for over 10 years and this seems to be happening more frequently. Emails from mturk-noreply havent worked in a long time so any updates on this situation?

• 
  Matthew (@OneShotCaller) reported 19 minutes ago

  @CalebChamberla6 It’s an AWS billing error (see @awscloud)

• 
  Daniël (@dvtoever) reported 19 minutes ago

  @marcelocantos @awscloud Totally agree. I my took hours for the stress to leave my body. I tought i was hacked and my services were abused. They didnt bother to take down the billing page temporarily with a warning or sent a follow up mail pointing out this bug.I am going to close down my account as well

• 
  Nicholas Griffin (@ngriffin_uk) reported 20 minutes ago

  @deedeeafton @awscloud you should have enhanced your calm and raised a support issue instead.

• 
  🔥 PHOENIXX🔥 (@AIPulse0) reported 23 minutes ago

  AMAZON AWS PAYS $127K/MO FOR CLOUD COMPUTING. SERGEY BOUGHT CHEAP SERVER RACK + CLAUDE AI. MAKES $318K Pause at 0:11 — rack with 40+ servers. Every indicator glows green. This is local computing. Zero latency. Zero cloud bills. Sergey, 35, Ukraine. Was AWS architect, $7,200/month. Understands: companies pay Amazon millions, but they can do same calculations locally. Bought used server rack for $4,800. Installed Claude AI for local processing. 78 companies pay $4,077/month each instead of $12K on AWS. Amazon offered $4,200,000. Sergey said: "You profit from dependency. I profit from freedom." Why — in video.

• 
  Open_ERV (@open_erv) reported 24 minutes ago

  Unfortunately although they appear to be awesome people BrambleCFD is turning out to not be that hot. The main problem is the relationships/what they do of all the different settings is ridiculously opaque. There is no documentation. Their solution is to try to explain things in a video call, and if you need help, you ask for it, which it takes a week or more to get any kind of answer from an actual human, not because they are doing anything wrong but that's just not a good system. It's a long long way from the useability of simscale. I did however uncover an option that might be reasonably good, which is a virtual machine that I pay for the core-hours on. In many ways this is better. I can work directly with openFOAM and one of the front ends on a high powered linux computer with hundreds of gigs of ram and 96 high powered cores, and still only pay for what I use, theoretically. The openFOAM foundation has a system worked out ad directly offers the service, unfortunately they in turn use the amazon AWS or the microsoft Azure system, but what can you do. There are other companies that do similar things, but they probably aren't as well done as the one from the actual foundation. I think I'll try that one first. Having an AI in a harness on the machine is probably going to be indispensable, but I'll be using it primarily as a learning tool rather than asking it to do everything for me. I have been able to set up CowAgent, which is kind of basic but seems to work ok, with DeepSeek. A "harness" allows the AI to run commands on your computer and read the output automatically, as well as the other things web chat stuff can do. Secondly, it can store information in files and run the AI in a loop, doing many inferences one after the other, thus getting far more done than a web chat can (actually they might do something similar now IDK but they don't seem to).

• 
  Sudeep (@sudee1285) reported 25 minutes ago

  I need assistance to access existing APN account...it's getting error.. please help me. @awscloud

• 
  Gerzson (@Gerzsononline) reported 25 minutes ago

  @slap__tjips @awscloud Gosh ai haters are so ******* dumb they just assume and blame it on ai for a funny error that didn’t result in any wrong

• 
  Prof. D. Kumar (@DrDKumar_NRI) reported 27 minutes ago

  @AmazonHelp @amazonIN @awscloud Amazon pay UPI is blocked and can not verify device while other UPIs r working on porting the number. Been 03 days and the issue is still not resolved. LOOK INTO TICKET # V2289236874 and resolve at its earliest. Already cleared data, reboot!

• 
  Santhosh (@santhoshv) reported 28 minutes ago

  @PinokioSystem @AWSSupport But again health dashboard says forcast, but usage itself showing.. how come this is not explained correctly. Another point is it's the billing and money not any service down, so billing page itself could have add some alert

• 
  PositiveVibes (@KPTheFighter) reported 32 minutes ago

  @AWSSupport @AWS @awscloud I still did not receive any email communication which I was expecting as soon as you guys noticed the issue. Today I almost lost my life due to panic. My hands were shaking as I was told. I still can’t believe I went through this. First email - insane actual bill about Dashboard shows the same amount After panic attack, I see a note on your support page, but what would one go to your support page ? Shouldn’t it be on your billing console page ? Again, my issue is not about your mistake, it’s about how you handled the situation. And you didn’t do anything!! Not even one email to the users!! Sad and shocked at the same time!! I can’t forget what I went through today morning. 😞

• 
  Priyanshu (@iproductAI) reported 33 minutes ago

  I requested @awscloud to increase my Opus 4.6 V1 limit and I’ve been chatting with the AWS support team for almost 4-5 days now. They’re telling me this. Is @awscloud a government company? I mean, you guys can’t just pass the problem from one department to another. I mean, WTF? Now I have to raise my query again to sales? Why can’t you just pass this query? You already have more context about what the issue is. I can’t believe how these big MNCs are working these days. Totally absurd service from @awscloud. One more thing, please educate your support. I mean, she didn’t even know what the TPD limit is in the service quota. She literally replied the first time saying there’s only a TPM limit and no separate TPD limit.

• 
  Eszter Morvay (@eszter_morvay) reported 36 minutes ago

  @AWSSupport Also - apologies for the DM issues, i just changed my settings, so DMs should work now

• 
  Adam Peterson (@_adam_here_) reported 36 minutes ago

  is @AWSSupport down?

• 
  Steven Coburn (@pcgamer11) reported 37 minutes ago

  @PlayStation We can't play the open beta rn because PSN IS DOWN. Yes, it uses/runs on @awscloud but you could at least ACKNOWLEDGE the issue!!!

• 
  sof ࿔˚⋆ (@sophia_ray_17) reported 42 minutes ago

  @awscloud until the cloud has a power outage and i can't get into my car

• 
  Nachman Mostofsky ✡︎🇺🇸 (@Mostofsky) reported 43 minutes ago

  @awscloud I signed up w/ new account to get @AWS_Gov. Got usual error. Created ticket. At about 3pm. Just got my phone call. At 11:30. AT NIGHT! To then get a message while on hold that there was an error, that a tech was assigned to case & would call me back. C'mon!

• 
  Robert Culver (@senorculver) reported 44 minutes ago

  @awscloud Wow, that’s it, no explanation? No, and for your trouble, and extra work and panic, a free month of service or anything. Just our bad, see you next month?

• 
  Armando J. Perez-Carreno (@perezcarreno) reported 48 minutes ago

  @ngriffin_uk @awscloud The problem wasn’t only the billing page. Many people received billing usage alerts with tremendous spend. In our case, it was additionally frustrating because we couldn’t log in due to an MFA bug while we were about to board a ten hour flight. Some of us do care.

• 
  banhchung (@banhchugxanh) reported 49 minutes ago

  @POTATOCHEAPGAM1 @trythreews @awscloud i'm so down for cloud gaming, but 5gb internet feels like a stretch

• 
  Ignacio Cassinelli (@igncass) reported 51 minutes ago

  @awscloud What a terrible response

• 
  J Bret Edwards (@jbecompslns) reported 57 minutes ago

  did @AWSSupport lay off all the accounts and billing people or are they all just swamped from all those insane billing estimate cases from last week? I don't remember the wait times being this bad when I was still working at AWS a few years ago. It's kind of surreal being on the other side of the fence, knowing exactly what needs to be done to resolve the issue, but then having to wait to get someone to actually look at the case. I think they laid off too many people. This is going to come back to bite them in the medium to long term.

• 
  Ritesh Roushan (@devXritesh) reported 58 minutes ago

  A good architecture starts by separating document storage, signing, identity verification, and notifications into independent services. 1. API Gateway All requests (upload, sign, download, share) pass through the API Gateway. It handles authentication, rate limiting, request validation, and routing. 2. Document Service Contracts are uploaded directly to object storage (Amazon S3/GCS/Azure Blob). Metadata such as owner, participants, document status, and version history is stored in PostgreSQL. Large files never pass through application servers. 3. Identity Verification Service Before signing, users verify their identity using email OTP, SMS OTP, OAuth, or KYC providers depending on compliance requirements. A verified identity token is issued before allowing signatures. 4. Signing Service Each signature request creates an immutable signing event. Documents are locked while applying a signature to prevent conflicts when multiple users sign simultaneously. Optimistic locking or version numbers help resolve concurrent updates. 5. Audit Log Service Every action upload, view, download, sign, reject, revoke is published to Kafka. Events are stored in an append-only audit database with timestamps, signer identity, IP address, and device information, creating a tamper-resistant audit trail. 6. Notification Service Kafka events trigger email, SMS, and push notifications asynchronously so users are notified instantly without slowing down API responses. 7. Security • Encrypt files at rest (AES-256) • TLS for data in transit • Short-lived signed URLs for downloads • RBAC for document access • Hash every signed document (SHA-256) to detect tampering • Store digital certificates securely using a KMS/HSM 8. Scalability Deploy services independently behind load balancers. Use Redis for caching document metadata and sessions. Object storage handles millions of documents, while Kafka decouples services and absorbs traffic spikes. Read replicas improve download performance, and multi-region replication ensures disaster recovery. This architecture provides secure storage, concurrent signing, legal compliance, high availability, and scales to millions of contracts worldwide.

• 
  mail box (@mailbox28564784) reported 1 hour ago

  @amazonIN @amazon @awscloud I am extremely disappointed with Amazon's customer service. Despite returning the product, I have neither received my ₹1,400 refund nor a replacement. Repeated follow-ups and social media complaints have not resolved my issue.l

• 
  Aaryan Bansal (@NotUnHackable) reported 1 hour ago

  @awscloud that issue was happening since yesterday dude. why tf did it take so much time?

• 
  CaptainAmericaTex (@CaptAmericaTx) reported 1 hour ago

  @LayoffAI During the last 12 months Amazon AWS had outages directly caused by initiatives from the AI group (with associated revenue impact). No surprise they are down sizing the snake oil sales men group.