Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (50%)
• Website Down (33%)
• Sign in (17%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	20 days ago
Capitólio	Errors	21 days ago
Adelaide	Errors	26 days ago
Ahmedabad	Sign in	28 days ago
Ahmedabad	Website Down	28 days ago
Montréal	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chuck Finley (@PLL_commish) reported 2 minutes ago

  @kingkrabbyp The @MeekPhill_ hate is warranted, the guy is a 32 year old virgin that is living at home and can’t go down 3 blocks to the Apple Store with out a phone

• 
  Pooja (@poojaofficial5) reported 3 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  alh.DamiSZN💸🧸 (@Unusual_Dami) reported 7 minutes ago

  @OpeyemiDrift @Apple for now we’d be okay with an authorized Apple Store and service centre. the discrimination and backyard servicing is terrible out here

• 
  Giaco (@On_edge99) reported 8 minutes ago

  @AnxiousHolly Had a similar issue a few days ago. Went to the Apple Store. They removed it for me. 👍

• 
  GeeBeeNZ (@GeeBeeNZ) reported 9 minutes ago

  @Linda401gmail @RadioGenoa Don't do ANY FACIAL recognition ANYWHERE, go without or find a get around like a different browser. Tor Onion. Yes it's slow to load as a VPN. LOAD IT DIRECT FROM TOR, NOT EVER Google Play, Microsoft Store or Apple Store. Use Brave, DuckDuckGo as your default browser to get TOR.

• 
  Ashok Shetty (@savidhyashok) reported 12 minutes ago

  @poonamjourno @AppleSupport @Apple In the cost they will quote you may get a Good Brand Tab any day. I had approached the Apple store with Macbook issue of key pad numerical numbers key not working And they quoted Rs 30,000/-

• 
  Aloysius Lobo (@aloysiuslobo) reported 12 minutes ago

  Bought an #iPhone17Pro from the official Apple Store, Borivali on 29 June using an HDFC credit card EMI. Two weeks later, the EMI still hasn’t been processed. HDFC says they never received the instructions. Apple Store says it’s HDFC’s issue. 1/2

• 
  Ling Qing Meng (@LingqingM) reported 12 minutes ago

  Just got an official Apple Store Keyboard with the fingerprint reader. The thing with Macbooks is that the moment you lose AppleCare for them and the keyboard breaks, there is ZERO way to fix said keyboard. (Hidden secret of Macbook keyboard explaining why in comments) So when at home use your peripherals you extend the life of your on-laptop keyboard when you obviously have to use it when traveling.

• 
  sn ⚡️ (@delicatesoo) reported 13 minutes ago

  went to apple store yesterday to get my battery replaced and you’re telling me i need to go back today for a camera issue? ughhhh

• 
  HereForTheGoss (@filmandtvdive) reported 15 minutes ago

  @royzanov That is 100p him lol. The same happened with the NYC Apple Store photo/vid and then someone slowed it down and it showed.

• 
  braceface_nana (@braceface__nana) reported 16 minutes ago

  Been at the Apple Store and phone store like 4 times just give me a ******* break the queen is finally fix for good

• 
  Setlhomo Raymond Tshwanelang🕵🏾 (@StizzyWizzyRay) reported 21 minutes ago

  Anyone in Gaborone who specialises in Apple software issues? My Apple Watch got stuck in a boot loop after a software update & the Apple Store at The Fields Mall doesn’t seem to know how to fix it. Any recommendations would be greatly appreciated.

• 
  100and1 Gadgets Orchid (@mollfixdiapers) reported 24 minutes ago

  @69LifeCode @EmzyGadgets People that bought from Apple Store in USA face the same issue , The tweet said might and some.

• 
  CHUDDYBEST (@ChuchuBr9976724) reported 26 minutes ago

  She can recover her phone or damage it, if is iPhone or visit apple store in Lagos to track down the thief. You can stole iPhone and get away with it. That dude be like em new for thiefing

• 
  Oleh (@OlehProductFit) reported 32 minutes ago

  CHINESE DEVS PACKED 1,000 MAC MINIS INTO A SINGLE DATA CENTER AND BUILT A $9,000,000-A-YEAR AI BUSINESS OUT OF APPLE'S CHEAPEST BOX. one thousand silver boxes. rack after rack, floor to ceiling, a wall of fans roaring to keep the whole room cool. Apple sold every one of them for $599 as a desktop for students and creators. these guys turned all thousand into a private cloud that rents compute Western companies charge a fortune for. the build cost around $600,000 once. electricity runs a few thousand a month. and roughly a hundred clients pay monthly retainers to run their models on hardware that never touches the public cloud. run the math and it stops looking like a hobby — boxes bought once, power measured in the low thousands, revenue clearing tens of millions before anyone in the West notices. OpenAI raised billions to build data centers. these guys raised nothing, bought a thousand boxes off the shelf, and quietly undercut the entire industry. the craziest part isn't the scale. it's that every piece of it was sitting in the Apple Store the whole time. tomorrow I'm breaking down how a farm this size is actually wired — the racks, the cooling, the software holding a thousand machines together. save this before running your own cloud stops sounding insane ↓

• 
  Bradley (@VerdeSelvans) reported 34 minutes ago

  Update regarding this issue: I just visited an authorized Apple Service Center. They told me that if Apple approves the replacement, it will take about 1–2 months because the replacement unit needs to be imported from Singapore. Even though I have the case number and a letter from the Apple Store Shinsaibashi, they said those documents don’t guarantee that my iPhone will be replaced. If Apple declines the replacement request, I’ll need to contact Apple Support again. I’m really hoping they’ll replace my device. In the meantime, I’ll be using my other iPhone as my main phone.

• 
  jabbermay (@jabbermay) reported 34 minutes ago

  @keepindeepspace 2024 & 2025 VIP as well and I'll be sending a similar message tomorrow. I've already begun the refund process through Google Play Store and they said they're collecting data on developer issues like this, so I encourage you to reach out to them (or Apple Store) as well.

• 
  ThatMedChidi👩🏽‍⚕️🩺💓 (@chidi_jenny) reported 34 minutes ago

  Went to @Apple store in Arndale to diagnose/fix my screen that’s been going dark & they told me the screen & battery were done for & it’ll cost like 600 quid to fix; advised me to get a new one instead 😩. In the meantime I’ll just keep connecting it to my TV w/ HDMI 😩😭😭😭.

• 
  Aurora Kosmik 🐏 ✨Vtuber ✨ 🐏 (@aurora_kosmik) reported 36 minutes ago

  @LottieStarshot Its slow but its starting to hit on apple store too

• 
  Caffe' Satoshi (@CaffeSatoshi) reported 39 minutes ago

  I hate scammers who use "crypto" as an excuse, they give everyone and all legitimate businesses a bad name I have been following this scam "Crypto" company for a long time. They even had the audacity to open 4 shops in Malta promoting their scam to innocent people in person. They are called DistributeX and have also been organising cult-like "community events" to recruit victims They promise easy money for simple daily tasks (clicking green crypto icons on their app) + big returns on deposits starting from €140. Higher tiers require thousands of euros with massive claimed payouts. 180-day lock-in, referral bonuses, luxury rewards… the classic Scammer's pitch. I have since discovered they have: - NO clear registered company in Malta - No verifiable withdrawals (180-day rule + daily task requirement) - Physical “community centres” that feel like recruitment offices - Targeting mostly immigrant foreigners and using dodgy testimonials - App not on Apple Store but they are on Google Play! I have found warnings and court cases in other countries for this eg. Mauritius FSC alert I NEED YOUR HELP TO HELP DELETE THEIR APP ON GOOGLE PLAY This app should NOT be on Google Play. Apple already rejected or removed it, Google needs to do the same. Please report the DistributeX app on Google Play as a scam / fraudulent app. Spread awareness so more people don’t lose their money. Let’s shut this down before more people fall victims. I will keep you posted with updates and more info very soon. They have almost no official social media presence. Instead, only their “employees” and recruiters promote the scheme on personal profiles. I strongly suspect many of these recruiters are victims themselves, caught in the same trap and incentivised to bring in more people to keep the cycle going. When this inevitably collapses, they’ll likely be left holding the bag. @GooglePlay @Android

• 
  kanak soni (@kanakvsoni) reported 43 minutes ago

  I first visited the Apple Store in Jaipur when the problem was intermittent. The technicians couldn't reproduce the issue, so no defect was found at that time. Now that the issue has become frequent, I revisited the store and was informed that the display needs replacement. (5/8)

• 
  JD'oh (@JDoh2983) reported 44 minutes ago

  I went straight from the curb to the Apple Store in Honolulu, because surely, I thought, Apple could help me. My phone was erased, and the attacker had switched on Activation Lock, the anti-theft feature that binds a device to its owner's Apple ID. The irony was total: the security designed to protect me from a thief was now the thief's tool for locking me out of my own phone. I could not unlock the device in my own hand. Neither could Apple. At the Genius Bar, with my original purchase receipt and a stack of government IDs on the counter, the technicians told me there was nothing they could do. Their best advice was to buy a new phone. Standing right there at the Genius Bar, I made my first call for help, to a friend who works in private security. That was the person who told me, in plain and practical terms, how to start locking everything down, and much of what my wife and I did over the next several days came from that first call. I left the store and went to my cousin's house. Neither of us had the first idea where to begin unwinding this, and we sat there together, two grown men, feeling helpless. It was no longer only about money, though the money went that night too. The person who held my account also held more than 100,000 family photographs, my notes, my data, every password saved in my Apple keychain, my entire iMessage history, and, worst of all, the ability to receive the text-message verification codes sent to my own number, the codes that guard everything else. In one app, the thief sold the investments I held there to raise cash, then reached my wife directly, sending her a payment request that looked to her like it came from me. She was careful and declined the first requests. A later one, appearing to be from me, drew thousands of dollars out of her before she understood that her own husband was not the one asking. Then they drained the rest. Overnight, from Los Angeles, my accounts bled out through a string of Walgreens drugstores, an Arco gas station, and a single charge of thousands of dollars at a Staples, the signature of a gift-card cash-out. Orders were delivered by a food-delivery app to a Los Angeles address I had never heard of. My PayPal was accessed. Two credit applications were filed in my name. When I tried to freeze one account in the middle of the night, I found its support line ran only on East Coast business hours. It was closed. The thief had the whole night, and used it. When the tally settled, several thousand dollars was gone, and only a small fraction has come back. I expected the theft to end when the money did. It did not. Three days later, on June 28, the intruder reached back into the account and erased my smartwatch, off my wrist, in real time. They were still there. And Apple, it turned out, could not simply give the account back. To prove that I was me, Apple's own recovery process required the very thing the thief controlled since they held the trusted number. Then the calls started, a wave of them from that same number ending in 67, a caller posing as an Apple supervisor and riding the spoofed line. After they take everything, they call you, and they sound exactly like the people you are most desperate to trust. And the fraud has not stopped. In the weeks since, the thief has kept opening cryptocurrency accounts in my name, one after another, using the identity he took to move money through channels that are hard to trace and harder to undo. The police, when I met them at my cousin's house, could do almost nothing but take a report. For guidance on the crime itself, I reached out to an old college classmate who is now an FBI agent. He confirmed that the number had been spoofed, walked me through what to document and whom to contact, and steadied me when I needed it.

• 
  Steve Jabs (@SteveJabs) reported 47 minutes ago

  @DisneyScoopGuy Honestly the hourly call center support dude (or dudette) doesn’t know **** all. Ask for a higher tier of support and that you’re willing to wait for a call back or go through email if need be. Also a good time to visit an Apple Store as someone there will have incentive to fix it for you and not just get you off the phone.

• 
  But E Go Pay Me (@LasLasBetNaScam) reported 48 minutes ago

  @palmpay_ng @palmpay_ng Did you guys have a problem with your app on Apple Store... Cos I can't find Palmpay on Apple store

• 
  Alvin (@Alvin1492840) reported 49 minutes ago

  Swap 2: The $50 Apple Store screen protector installation replaced with an $8 Amazon 3-pack. He'd walked into the Apple Store 3 times across 3 iPhones and paid for their screen protector installation. $50 each time. An employee cleaned the screen, applied the protector using an alignment tool, and pressed out the bubbles. Total time: 4 minutes. The repair tech told him the screen protector Apple installs is 9H tempered glass. The same 9H tempered glass that sells in 3-packs on Amazon for $8. The "H" rating refers to the Mohs hardness scale. 9H is the industry standard for every screen protector on the market Apple's, Zagg's, Spigen's, and the unbranded Amazon listing. Same hardness. Same thickness. Same oleophobic coating. The Amazon 3-packs include the same alignment frame Apple uses in-store. Place it on the phone. Drop the protector. Press down. The frame guarantees perfect alignment. No skill required. No Apple Store appointment required. He'd paid $150 across 3 phones for a product that costs $2.67 per unit on Amazon with the same installation tool included free. Saved: $42.

• 
  Alex Ventures (@alex23ventures) reported 52 minutes ago

  An AFP TV crew shot footage of an 8 year old Chinese boy named Zhou Zhiheng for a piece on Asia's youngest programmers. Round green frames. Red shirt. He sat in front of a MacBook Air at a glass desk inside a Shenzhen co-working space with iPhone XR posters mounted on the wall behind him. The voiceover said he had started out building games. The subtitle said his coding tutorial channel pulled 60,000 followers. The camera pushed in tight on his fingers across the keys. While the West holds panels about screen time for kids, China places an 8 year old in front of an unregistered code editor and rolls cameras for the international press. He was meant to be the friendly face of Asian tech literacy. He just left the sidebar open. Pause at 1:34. Skip past the C++ on the screen. Skip past the if statement the AFP voiceover was reading. Look at the left panel of the editor. The folder is labeled aspirin. The open file is jizhe.cpp. The folder tree below: 1-7, 1-7b, 10-1, 10-1.2, 10-2, 10-4, 10-6, 10-8, 11-2. ColdMath. $94,318 profit. 5,612 entries. Joined September 2025. Bio: Edge Compounds. Jizhe is the mandarin word for journalist. The file the AFP crew was rolling on was named after them. The boy had the open scanf reading a score variable. He had not typed it that morning. He had given the file its name the day the AFP request came through. The numbered folders were not chapters of a coding course. The numbering lined up with the Chinese journalism beat codes the press accreditation office issues to foreign correspondents. 1-7 is the technology beat. 10-1 is consumer electronics. 10-2 is mobile devices. 11-2 is venture capital. The folder tree was an index of which AFP and Reuters reporters covered what. The boy was not the developer. The boy was the camera trap. The agent on the MacBook Air was tracking which journalists filed filming permit requests at which Shenzhen co-working spaces three days ahead of the segments going to air. Every permit request was a position on the company being filmed. The agent traded the gap between shoot and broadcast. The crew rolled for forty minutes. The agent placed eleven positions during the shoot. Every position was on a company whose office the AFP team had stopped by that week. The comments turned into a detective board. One viewer dropped the AFP clip to 0.25x. Another translated jizhe out of the filename. A third commenter cross referenced the folder numbering against the Chinese State Council Information Office accreditation list and matched every code. Six months ago a 14 year old in Shenzhen pushed an AI agent to GitHub. Judges said no real world application. 3,100 forks later. The boy's father had been one of them. He had dropped the fork onto his son's MacBook the week the AFP request showed up in the family's WeChat. The 60,000 follower coding channel was not a coding channel. It was a feed tracking which co-working spaces were hosting which crews. The followers were operators running the same fork out of different cities. The iPhone XR posters behind him were not Apple Store decor. The shoot was happening inside a media briefing room foreign correspondents rent specifically to film this kind of segment. The agent already knew the room. The room was on the list. The AFP segment sits at 2.1 million views. The freeze frame of the folder tree cleared 4.6 million on the repost. The wallet is still compounding. The agent is still reading press accreditation requests. The unregistered editor is still open. The jizhe.cpp file is still on screen. They filmed him to prove a child could code. The child was the lens. The agent was running the shoot.

• 
  rameshinder (@masalanumberone) reported 52 minutes ago

  @Apple hi Apple - worst service at Square one Apple Store, Mississauga. I spend 2 days for battery replacement and now I have to book appointment again because there is some other issue. So spending 3 days of my life and work for this ? @tim_cook @AppleSupport

• 
  Eve Fain, BSN MPH, EXPERT: PATIENT EDUCATION (@espacetimeNOT) reported 53 minutes ago

  @nikitabier @Austen JUST KNOW I UNDERSTAND server side concepts. I helped build telephone/wireless/internet side of life. Yes, I am THAT OLD.... if concepts are confusing I will put in correct order. hang in there. Apple Store very helpful to me today. X app on iPad made error

• 
  Kool-Aid McZynstry (@KAZynstry) reported 55 minutes ago

  KAMs Thursday and it’s not even 2 pm: 5 hours working in the same air quality Chinese kids make Nike shoes in AT&T store to fix phone: $425 for new phone Apple Store: 90 minute wait to be told $400 repair Currently eating chick fil a to suppress my crashout

• 
  Dogwidahat. I Follow If you Love God and Freedom (@dogwidahat) reported 58 minutes ago

  @ProtonSupport Here’s what the proyon ai says. The operation couldn’t be completed. (Common networking.VpnApiService) Error error 0.) Once that was cleared then this popped up on trying to access the account “Invalid Refresh Token”. Proton support couldn’t get past that but did give me a web page to try to figure it out. I searched the forums and tried the sequential steps from the link given me until bed time. Next morning I removed the VPN file and reloaded a fresh file. I then got a message from Pay Pal ( I had made a purchase through the Apple store. ) So I immediately got connected to Pay Pal and showed them the files. She sent a file that showed I had been charged for a software I already had a paid contract for a year ago. I was told they would check out my info and get back to me. I got an auto email and the charge had gone through so it couldn’t be stopped. At that point I had no vpn on two lap-tops but still had proton mail on both. Awhile latter I received an email that Pay Pal would cover the refund that will take several days to show up. I have a Proton Plus that has Mail and VPN that Proton Ai immediately the blocked now 4 days ago they say because I filed a greviance. It won’t be addressed until July 5th. I have received NOTHING from proton? I suspect I’m not the only one that has run into this. Look through all your support tickets and fix them all not just mine that’s in the public.