Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (38%)
• Sign in (33%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Montréal	Errors	19 days ago
Ciudad López Mateos	Sign in	1 month ago
Quito	Website Down	2 months ago
Guayaquil	Sign in	2 months ago
New York City	Sign in	2 months ago
Malibu	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  brick 🧱 (@brick_factorial) reported 16 seconds ago

  concerned mostly about the bricked one cus it doesnt have macOS... apple store also couldnt get into it... but the other i think it's just the screen that's broken? idk

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  Cheryl Hunter 🏳️‍🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported 4 minutes ago

  @Supersonic_Red @refueled Reading your post was such a walk down memory lane. I was just having a conversation about my generation with the Apple Store technicians a few days ago. My partner gets in trouble all the time by refusing to acknowledge how important passwords are.

• 
  Dianne 🌻 (@soaked2thebone) reported 4 minutes ago

  @johnennis @amazon I don't drive so depend on Amazon a lot. But when I decided to purchase a MacNeo I took an Uber to the nearest Apple store. I was worried about misdelivery which happens on occasion. I hadn't thought of the particular problem you're having. So frustrating.😣

• 
  Ashish Chowdhari (@ashishx_1) reported 5 minutes ago

  Updated my iPhone 14 yesterday and it went black. Today Apple Store said the display must be replaced, and I have to pay for it. If this issue was caused by the update, why should I bear the cost? Customers shouldn’t have to pay for problems caused by Apple’s software. @Apple

• 
  Yone Rider (@Cassicopium_) reported 7 minutes ago

  @CloudAce137 Idk it just refused to charge It’s not a cord issue either bc I have 2 phones and the other phone was charging just fine Had to go to the Apple Store and it wouldn’t charge there either They had to use a wireless charger and then it was working fine

• 
  AndyUSA (@AndyBran) reported 12 minutes ago

  @Roger_Minorger @ChudTheBuilder @Chimpnouts Oh….i don’t really want to say it….unless I’m getting down to some 50 cent or some black guy pisses me off calls me boy or ***** because let’s say….i stop him from gang robbing an Apple Store or CVS….

• 
  Harris Zainul (@harriszainul) reported 14 minutes ago

  Terrible experience at TRX’s Apple Store. Was minding my own business with my 14 year old walking in front of me when a staff said “make sure your child doesn’t press the glass”. Doesn’t seem like their store and company is too child friendly. Taking my money elsewhere.

• 
  Antidote (@AxelMtbr) reported 14 minutes ago

  @MichaelJBrewis I think one of the biggest issues is how hard it is to demo. Can’t let others try it out. The Apple Store demo is also horrendous. Way too high friction for such a novel device.

• 
  Morningstar 🇵🇸 🔻 (@MissRinaIdrus) reported 15 minutes ago

  @GenXDutchess2 @RadioWatermelon I mean, that’s how I downloaded discord many many years ago. Someone sent me a link to a discord server. I didn’t have a discord account at that time. And when I click on the link, a menu popped up asking me whether I want to download discord and it took me to Apple Store to download discord.

• 
  The Beat-Oven✨ (@The_BeatOven) reported 16 minutes ago

  Companies like Apple that make flagship phones and Computers will almost never include economically stunted countries like ours (Nigeria) in their marketing There's a reason why Nigeria has no actual Apple store Your opinion on making cheaper products for the poorer while still maintaining top quality ones for the richer consumers...it makes sense for companies like Tecno and infinix who operate here This is their market base...they are what we can afford But if apple sends down 1million flagship iPhones at the store price of $899...they will not sell it in a year

• 
  Shruti (@heyshrutimishra) reported 17 minutes ago

  4/ The Apple Store vs Microsoft Store hiring hack Head of retail comes in proud: "I'm hiring a lot of Apple Store people." Jon stopped him immediately. "Go two doors down. Hire the people from the Microsoft store. They're selling a Surface next to a MacBook Air and they're not starving. Those people know how to sell." The fish were jumping into Apple's boat. You want the fisherman who had to work for it.

• 
  System Settings (@app_settings) reported 17 minutes ago

  @techdroider @ImagineApplePR yes.. third party service providers are allowed to ask you for stuff like that use the Apple Support app to find an Apple Service Provider near you (or go to an Apple Store). they’ll fix it lol

• 
  Javier Conigliaro (@javconigliaro) reported 18 minutes ago

  I've been buying Apple products for 20 years—iPhones, iPads, Macs, smartwatches, Apple TVs, etc. Yesterday, I had a terrible experience at the #Apple Store in #Valencia: awful advice and service. Time to switch to Android?

• 
  𝕾𝖒𝖔𝖐𝖊 𝖀𝖓𝖔 (@shmokayyy) reported 23 minutes ago

  @retromauro @notme102023 @nyaika256 At a apple store or as an actual Apple repair technician? & Well i left it to dry for hours throughout multiple days and still get it randomly sometimes & if multiple ppl are saying the same thing the problem is obviously deeper than the solutions you brought up

• 
  Satyam Stonks (@Satyam_Starks) reported 25 minutes ago

  @CRED_club not able to find app in apple store ... couldn't find on web aswell ... unable to login please help

• 
  Preston Jong (@prestonjong) reported 27 minutes ago

  Nordics in South Park Mall Charlotte NC, or seven foot tall Swedish Star Wars cosplayers? I did my best to use AI to help me recall what they looked like. My family and I were walking to the Apple Store. I have no memory of reaching the Apple Store. My last memory was “They look like those tall Nordic beings I’ve seen before. She is so hot! Oh wait, they are telepathic and the men are very jealous.” That night I had a dream of them and they invited me to board a saucer shaped craft on the edge of a cliff. But I declined and they were surprised. The next day at work I came down with a rash on my hands and feet . By Wednesday that week I had to take off work and my doctor put me on three types of antihistamines to get the swelling to come down.

• 
  Brooks (@Brooks_exe) reported 28 minutes ago

  there's genuinely something wrong with my iPhone 17 Pro Max that i paid over a grand for, shits having connectivity issues over both mobile data and wifi, gonna have to drop into the Apple Store at some point...

• 
  maddy🌺 (gaaras real girlfriend) (@maddyluvzgaara) reported 28 minutes ago

  DREAM:wanted to have Sheldon cooper as my wallpaper and downloaded a virus and for some reason I had a rich guy that followed me around I said “hey can we go to the Apple Store” and he completely ignored me and we went to a prison to bail someone out instead so I had to fix my phone myself anyways my *** is going back to bed 😭

• 
  Richard Hammer (@SirHammerLot25) reported 29 minutes ago

  @Apple new update has COMPLETELY SLOWED my phone 16 down. It’s lagging badly & logging into Apps it’s taking ages With all these $££ BILLION Apple still can’t get updates right Do I send or take my phone into an Apple Store to get it fixed for FREE?? @AppleSupport ?

• 
  Augie (@augierakow) reported 30 minutes ago

  Good experience at Apple Store today solving this problem (and two others). Thank you @apple.

• 
  Michio⚡ZEC (@michiokage) reported 34 minutes ago

  im starting to think "kids" with "crippling" "anxiety", need to smoke a lil **** and do exposure therapy. so i had to go to the mall yesterday right, to the apple store no less. which btw. @ArrowheadTC needs to fix the bullet hole in the elevator and escalators been down forever

• 
  Mary Coyle (@MaryCoyle479264) reported 38 minutes ago

  @Skriptkeeper17 START POSTING THE TAIL #, THE COMPANY, FLIGHT INFORMATION. PULL THE APP DOWN ON APPLE STORE. WE NEED TO FORWARD ALL TO THE CEO'S OF THESE COMPANIES.

• 
  Discord Support (@discord_support) reported 42 minutes ago

  Hello there. Unfortunately, if you’re seeing the “invalid subscription” error when attempting to redeem a promotional trial, this means that you currently have an active Nitro Basic, Classic or Server Boosting subscription through the Apple Store or Google Play. Because mobile subscriptions are managed through third parties and separate billing systems, you won’t be able to redeem a promotional trial while they are active. You will need to cancel and wait for your mobile subscription to end completely before you can activate your trial. If your subscription’s end date is after the redemption deadline for the promotion, you won’t be able to redeem the trial code or link, but can gift it to an eligible friend instead. I'm so sorry for any confusion or disappointment here. We are always adding new promotional offers, so please keep an eye out for those in the future.

• 
  Alex (@lalexco) reported 43 minutes ago

  @RyanHatesGovt the dont even know how to format a computer, or install anything that does not come up with the Apple Store or Windows Store, terrible video

• 
  mirra (@mirrakhemani) reported 44 minutes ago

  Or change in the settings the lives stopped working. I’ve even taken my iphone13 to the Apple Store to see if the problem is there but it isn’t. And now the apps crashes every 2-3 mins and the time doesn’t build up and people don’t stay long enough where as in every stream before

• 
  Steve (@earthcurve89) reported 46 minutes ago

  @Sassafrass_84 @PigWar With Android some versions, you can rollback if need be, with Apple, they own everything on it, apps, etc. If Iphone crashes, you csn't roll bsck to previous version, you either wait for a software update, fix, or Apple Store.

• 
  Angelic Psyop (@angelicpsyop) reported 48 minutes ago

  listening to falling apart by slow pulp at the apple store

• 
  Dr. S (@svd33q) reported 53 minutes ago

  @abdool_moh Well, if you buy a phone from Apple Store and it had an issue you can take it to them for repair…if the issue cannot be addressed they’ll give you a brand new one sometimes for free while sometimes you have to pay something depending on the cause of the repair…

• 
  J🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@oPIXIEo) reported 55 minutes ago

  Really disappointed with my experience at the #Apple Store Edinburgh over the past month. I’ve had to visit multiple times for an ongoing charging issue with a 4-month-old iPad A16.

• 
  Cromwells Ghost (@CromwellsGhosty) reported 58 minutes ago

  @snoozlessnow @JohnHann04 You’re getting a red check mark if you don’t update- or one for not confirming age later. I had to update to see if it would fix my Smarters app (it didnt anyway). But either way youre getting a red mark if using the uk Apple Store