Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Sign in (40%)
- Errors (30%)
- Website Down (30%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ambato
|
Errors | 11 days ago |
 Ituiutaba
|
Website Down | 13 days ago |
|
Guayaquil
|
Sign in | 18 days ago |
 Aubenas
|
Sign in | 1 month ago |
|
Billy-Montigny
|
Sign in | 1 month ago |
|
Nantes
|
Website Down | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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P1897🇵🇸 (@Pedro76894029) reported@them_failure Hey is anoune having issue with the game? I cant uptate the game in the Apple Store.
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stevie (@stevie_builds) reported@woocassh Man Claude’s security is a pain. Security always comes at the cost of UX, but I think they pushed that one a bit too far. Codex seems to just ask less questions and get it done. I’m literally just about to go out to the Apple Store to buy a big fat juicy MacBook. But maybe I should just rent a server instead 😵💫
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John Saboe’s Far East Travels (@FarEast_Travels) reportedIt’s true, Tim Cook read my email in 2018 and within 24 hours directed the local Apple Store to replace my logic board. Where’s the real person to solve my issue Team?
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sunday peter π (@sundaypeter8110) reported*The date when Pi Network was launched on Google Play Store and Apple Store corresponds to March 14 (2019). This is also* 👉*3/14* 👈 *The V27 upgrade (the planned final upgrade) corresponds to September 15, which, when written in day/month format, is:* 👉*15/9* 👈 *Looking at the total;* 3/14 - 15/9 *314 159* 👀 *Everything has already been written down* 💪
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Jæy•Ones (@JBroomestix) reported2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.
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s! (@lethargium) reportedguy at the Apple Store told me about how his neurodivergence leads to stomach problems that stopped him from continuing his PhD and he kept talking about the connection between chemistry and society. you know what yeah!!!
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Boon Tee (@BoonTeeEng) reportedIf you bought an iPhone and think paying extra for AppleCare means @Apple will take care of you when the battery becomes practically unusable, think again. Apple’s position is simple: if your battery capacity has not dropped below 80%, they will not cover the battery replacement under AppleCare. My own experience has been extremely disappointing. After almost two years of using my iPhone, the battery has degraded so badly that it can no longer last a full day outside under normal usage. When the phone was new, the same kind of usage could easily last me around two days. I went to the Apple Store. I raised the issue with Apple Support. I formally complained and escalated the case. In the end, the answer was still the same: policy is policy. If the battery is above 80%, replacement is out of pocket. What frustrates me most is the complete lack of regard for the actual user experience. Apparently, it does not matter how badly the battery performs in real life. It does not matter how much the battery has deteriorated. As long as that number on the screen has not crossed Apple’s magic 80% line, the answer is no. So much for paying for AppleCare and expecting meaningful support when the product has clearly degraded. Very disappointed with Apple. @tim_cook
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Chidwick (@Chidwick6) reported@ITalkOfChrist It absolutely looks like some redesigned fast food joint. I stand by what I said. If they went this way, we’d be known for building beautiful temples and boring modernist chapels somewhere between an Apple Store and the sleek new McDonald’s down the road.
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D1kE (@D1k3) reported@zachxbt If what he's showing is true it would be pretty easy to track him down, who buys that much at apple store lol
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kasper (@casper_calls) reportedDetroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.
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Nabil H The Peacemaker ⚛️☮️ (@inabster) reported@grok There is no real last lines as it just flashes error messages to do with Apple Store... Time to try the other graphics id's you gave me...
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Camila (@camhuerta_pan) reported@AppleSupport where can I get support that is not the apple store, I live in Madrid and since January my phone has not been working, I have been to the genius bar 5 times and they aren’t able to fix it neither give me a solution, mind you I have apple care….
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Meցan Richmond (@MeganSuspended) reported@BillyBostickson Yeah ‘advanced search’ is a privilege they expect us to pay for now. But if you do ever end up subscribing, make sure you do it via a web browser login and not via the iOS app. Apple Store adds a whopping 40% extra to the cost of a monthly/annual subscription. Extortion so high, it should be criminal.
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SaMi (@info_with_ai) reported🚨 BREAKING: A former Apple Store employee revealed what they say customers rarely hear at the Genius Bar. If your battery health is still above 80%, you may be pushed toward a new iPhone when a battery replacement could solve the problem. Before your next Genius Bar visit, here are 5 things Apple employees may not tell you—according to someone who worked behind the bar:
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Your Tech Guy 🎖️ (@yourtechguyyy) reportedThank you bro. That 128 gb storage on 16 Pro was absolutely chaotic , so a change was necessary. I always had full storage and I was deleting and downloading the same apps every day. My Dad got an iPhone 17 in mist blue as well, , trading in my old 16 Pro at the Apple Store for $925 aud. Got the full value for it, despite having some deep scratches. iPhone 17 was $1399 aud, after the Trade In, it was $474 aud. This iPhone Air was his for the last 4 months. But now he transferred everything to that 17 , so this Air is mine. I did an iCloud backup , and have iOS 27 beta running on this iPhone Air in Sky Blue. I could have chosen the 17, but I wanted a unique iPhone, and so far I don’t really have an issue with it. I wish 0.5x camera and better battery life , but it’s amazing and beautiful iPhone. The 12 gb ram with the best Siri and expressive voices is amazing so far. It’s like my silver cellular 11 inch M5 iPad Pro with both having C1X cellular and N1 Wifi/Bluetooth/Thread chips — the phone and tablet feel like twins. For now, Air is a “temporary-relief” iPhone mainly for storage. If the iPhone 18 Pro interests me, then I might get that, and give this Air to my mom. She needs an iPhone as well. currently has Pixel 7 Or if the iPhone Air is okay, might as well wait for the 20th anniversary iPhone. Or my dad might get the foldable iPhone Ultra, and give the 17 to my mom. Time will tell. Interesting times ahead such as the new HomePod, Apple TV with AI, MacBook Pro/Ultra with OLED screen etc.
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The Dealmaker (@harboreric) reported@TrungTPhan I remember walking into an Apple Store for the first time. It felt even emptier and more barren than this video. The staff looked almost as puzzled as the customers. Without Steve Jobs, most of us would have looked around, walked out, and called it a terrible retail concept. Vision sometimes looks ridiculous before it looks obvious.
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Jack (@jackcoder0) reportedIf this changes your upgrade decision or saves you from buying the standard iPhone 18 that won't arrive until March 2027 one ask: Repost the first post so the next person planning a fall upgrade sees the 12 features landing in September before they walk into the Apple Store. Follow [ @jackcoder0 ] I break down the hidden specs, upgrade decisions, and tech strategies that companies bank on you not comparing. Next thread: iPhone 18 Pro Max vs Samsung Galaxy S26 Ultra the honest 10-round comparison. Which flagship wins depends on one question nobody asks.
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Smart Chiemeka (@smartchiemeka) reported@patrickaigbogun Too many things might be the issue haha. Im tired. My Apple Store is US.
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obummer (@obamasucks1776) reported@theficouple I switched to EVs years ago. Would never go back to a barbaric gas car. Slow. Lots of maintenance. You have to go to a gas station and touch a greasy pump. Gross. Imagine how annoying it would be if you had to drive to an Apple Store every time you wanted to charge your iPhone.😬
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Arsalan Tayyab (@ArsalanTayyab7) reported@Camsiyonna1 Went to Apple store in the Mall and one of their female representative asked for my ID and I'm facing problems on many fronts similar to the video.....! Personal information exploitation is a very lucrative asset in malls!
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Ted Wagner (@tfwagner) reported@GeorgeKamel I still laugh that the former Apple Genius didn’t suggest a new iPhone battery for @RachelCruze, when she probably needed one. There’s this place for such a fix, called the Apple Store.
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Izuma Bakumatsu (@izumabakumatsu) reportedI think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.
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Roger (@rgrfoss) reportedApple store connect review process is broken. Takes over a week to review an app.
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Kofi Yeboah (@kreativesky) reportedLaptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week
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critical_thinker (@hypos0v) reported@realMAG1775 Kids each have a Neo. Yes, you pay the "Apple Tax" premium but the **** just works.... I don't need to play IT guy.... If they do have issues they go into the nearest Apple Store and it's promptly taken care of. With my Dell it's endless cycles with Indian support idiots who can't even spell DELL.
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Givros (@givros) reported@marcelojose_dev And no problem with Apple Store ?
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Broden 🇬🇧♿✝️ (@Gavtaraysin) reported@CovidSolidarit1 Sometimes we have to tune issues out. If you can stand the audio I sometimes listen to audiobooks on either YouTube, Spotify, and BBC Sounds. I'd imagine the Apple store has audiobooks too. I just like to get my head in another world for a while 🙏
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Jane Slavin (@JaneSlavin) reportedThe @Apple store on regent st ‘repaired’ my daughter’s phone when she took it for a battery replacement and they BROKE it. It’s literally cracked and hot and keeps shutting down. They have offered her a new phone but only if she BUYS one. Wtf?
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William AI (@wiliam23820a) reportedIf this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.
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Numan (@Numan_Ai12) reportedSo I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.