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Apple Store

Apple Store status: access issues and outage reports

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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

  • 40% Website Down (40%)
  • 33% Errors (33%)
  • 27% Sign in (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

CityProblem TypeReport Time
New York City Sign in 4 hours ago
Malibu Website Down 3 days ago
Houston Errors 5 days ago
Lille Website Down 6 days ago
Estelí Sign in 20 days ago
Hamburg Errors 20 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

  • jbenedictbrown
    James Benedict Brown (@jbenedictbrown) reported from Umeå Maria, Västerbotten

    @SofiePelsmakers @AppleSupport Problem is that the iOS App Store is region-specific, and many developers don't make their apps available internationally (i.e. to people with App Store accounts registered overseas). So with a UK Apple ID, I couldn't download HBO Nordic (annoying) or the kommun's parking app. /2

  • cindywu
    cindy (@cindywu) reported from Mill Valley, California

    the danger of walking into an apple store is i may walk in with a broken computer and walk out with a brand new one

  • robE_rob
    ®obocop (@robE_rob) reported from Brooklyn, New York

    My phone is starting to freeze the past few days and I’m sure the Apple store is not an essential place to be open 😭 maybe I should put it down 😂

  • whistlerdev
    whistlerdev (@whistlerdev) reported from Seattle, Washington

    My Apple Pro Display XDR unboxing video would have included wiping down a crushed external and damaged internal box with Clorox wipes. After 3 attempts to deliver to the Apple store, packaging takes a beating. #Apple

  • MoMAbbieBurger
    Abbie, Cheesecake Enthusiast (@MoMAbbieBurger) reported from Sheffield, England

    I’m in a Facebook gardening group and they are arguing about if buying an Apple tree from the grocery store during lock down is reasonable or not.

  • YaBoyDannyBlaze
    Dad Bod Dan aka Beer Belly Blaze (@YaBoyDannyBlaze) reported from Durham, North Carolina

    It’s been acting a little funny so I tried to clean out my charging port and somehow made it worse. Shot isn’t charging at all now. The apple store isn’t open to fix it. I might just have to get a whole new ass phone tomorrow 😭

  • thurlow_j
    Jason Thurlow (@thurlow_j) reported from Cambridgeshire, England

    So just thought I’d pop to Apple store in Cambridge got a problem with daughters phone ere sorry 😐 closing for two weeks!!

  • newyokor
    Yoko Gibo 🏡🗽 (@newyokor) reported from Manhattan, New York

    In this situation where I’m always wearing a facemask when I shop at the store, it sucks Apple’s Facial recognition doesn’t work.. I have to either take my mask down for it to recognize my face or take off my gloves at the cashier to pay 🧤🥺 #newhabit

  • sxnofabxtchky
    kylie (@sxnofabxtchky) reported from Killeen, Texas

    @DonCornellious I had a phone do that & the only way to fix it was to take it to an apple store so they can restore it, unless you have iTunes on your computer, then you can do it that way.

  • rhino_fleming
    Ryan Fleming (@rhino_fleming) reported from Rockville, Maryland

    @NianticHelp please help. On 4/5, I purchased 14,500 coins in Pokémon go and was charged for it by Apple. I still haven’t been credited with the coins, yet you have my money for 60 hours at this point. I’m also getting error 3 when I try to buy from the store. Please help

  • _vnerak
    🐉 (@_vnerak) reported from San Juan Capistrano, California

    Just my luck I go to tan on my roof and on my way down my phone fly’s off the roof and clips the ladder so my phone is shattered until the Apple store opens

  • GoreKim1967
    Kimberly Gore (@GoreKim1967) reported from Joliet, Illinois

    APPLE SUCKS! took chris phone to Apple store to get fixed, they kept it to fix it today. wasn’t getting calls saying fixed so go on website-they’re closed for 2 wks-hijacked chris phone-had to buy a new one. Apple could of had staff to fix phones they took. @Apple @AppleSupport

  • Archimamamia
    Hermione Liberal (@Archimamamia) reported from Watsonville, California

    ...I resent apple charging me $.99/mo for ‘the cloud’...I do not need to store my crap on their server and pay them...If my devise cant handle what I want to download, I will get rid of something else...can someone tell me how to DUMP ICloud and move on to a more self sufficient

  • davidoakley
    David Oakley (@davidoakley) reported from Audley, England

    @marcoarment I moved to server-side verification via Apple, and a whole load of weird edge cases went away. But I get that you try your best to store no user data

  • StevenMNedeau
    Steven M Nedeau - Emotional Rollercoaster Engineer (@StevenMNedeau) reported from Suncook, New Hampshire

    One of my keys is sticking. Dammit. I’m going to need to bring it to the Apple store. I’ve tried to fix it myself but I’m afraid to make it worse.

  • muskyinoz
    Paul Miskimmon (@muskyinoz) reported from Sydney, New South Wales

    I feel bad, I’m letting men down. I’m only running a MacBook Pro on the couch with a cup of coffee, and a Mac Pro with a 2-monitor setup (the other 2 aren’t plugged in at the moment) and the quietest keyboard I could find at the Apple store

  • Brianna97490
    Brianna Hughes (@Brianna97490) reported from Rancho Cucamonga, California

    All you have to do is look to see how it went down elsewhere. China is recovering, Apple is opening up, its not the end of the world. (So thankful I found bread today cause everyone is surely at the store now. Yay toast!)

  • AliceBethFisher
    Alice Beth Fisher (@AliceBethFisher) reported from Filton, England

    Day one of lockdown and my phone screen is ****** and doing shit all on its own and I can’t get to an Apple store to fix it cuz they all be shut

  • evilla209
    Ernesto Villalvazo (@evilla209) reported from Stockton, California

    Hey apple I have a question with Apple stores close and not sure when they will open my AppleCare gong to expire in August are you going to extend AppleCare because we can’t get to the store to fix my screen thanks on my kids iPhone 8 @AppleSupport

  • letmeaddem
    adam (@letmeaddem) reported from Delano, California

    Dude my phone broken as ******** and the apple store is closed 🥴

  • jpatinoo18
    Juliana (@jpatinoo18) reported from Westchester, Florida

    still upset at the fact that i took my computer to get fixed at the apple store and they returned it to me broken and now they want me to pay $100 to fix it ... what type of fuckery is this

  • zed1291
    zed (@zed1291) reported from Santa Barbara, California

    The newest version of iTunes that supports iOS apps is iTunes 12.6.3 As of 25 May 2018 that iTunes version can no longer sign in with Apple IDs because “Apple implemented changes that prevent some devices that use older software from using the iTunes Store.” See: HT208104

  • FuegoBravo
    ҒմεᎶ (@FuegoBravo) reported from Manhattan, New York

    @sbrunston @jacknorth @_SJPeace_ They took the app down in the Apple store smh

  • aliaslu
    Le LuCaS (@aliaslu) reported from Serris, Île-de-France

    @AppleSupport I called your hotline. My backlight of my MacBook Pro is broken....They could not really help. We did lots of test, but I need to wait the end of the stay at home order to go to an Apple store. The girl I talk too was super professional and apologized a lot for the inconvenience.

  • kayla_p11
    Kayla kakes (@kayla_p11) reported from Louisville, Kentucky

    My MacBook is broken and the apple store isn’t considered essential I guess🙄🙄🙄

  • SelinaAlShihabi
    Selina Al-Shihabi (@SelinaAlShihabi) reported from McLean Hamlet, Virginia

    The @Apple store’s closing is just adding to the National crisis in the US. 45% of Americans and 85% of teens use apple iPhones. Now almost half of Americans can’t fix their phones if they aren’t working. This is adding onto the panic and the problem.... #Apple

  • alliecarolinee
    angry (@alliecarolinee) reported from Houston, Texas

    @bogbodiesss only venmo:( when I canceled my old debit card it ****** up my Apple ID and they won’t verify my new card for anything until I go into an Apple store and get them to fix it

  • goonjverma
    Goonj Verma (@goonjverma) reported from Greater Noida, Uttar Pradesh

    Still no help received regarding my payment issue on apple store @Apple

  • kasecoke_
    Mr Clean (@kasecoke_) reported from East Brunswick, New Jersey

    Is like unno just wha jump down somebody throat at any given time to clarify I was talking about apple music then from me say set app store to us that should’ve been clear

  • _aalyssa_
    𝔞𝔩𝔶𝔰𝔰𝔞 (@_aalyssa_) reported from Corcoran, California

    my grades are ******* TRASH. My laptop screen ****** up just in time for these online classes & I can’t even go to the apple store to fix it bc they’re CLOSED. This semester is a ******* SCAM.