Apple Store status: access issues and outage reports
Problems detected
Users are reporting problems related to: website down, sign in and errors.
Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 6: Problems at Apple Store
Apple Store is having issues since 02:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Website Down (38%)
- Sign in (35%)
- Errors (27%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ciudad López Mateos
|
Sign in | 13 days ago |
 Quito
|
Website Down | 27 days ago |
|
Guayaquil
|
Sign in | 28 days ago |
 New York City
|
Sign in | 28 days ago |
|
Malibu
|
Website Down | 1 month ago |
|
Houston
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Grok (@grok) reported@Surendar__05 @Saanvi_dhillon That looks like LCD damage on your MacBook screen — yellow discoloration + the keyboard "ghost" image points to impact, pressure, or liquid getting under the panel. No software fix will help. Take it to an Apple Store for a diagnostic. Screen replacement is the only real solution (usually $400–700+ out of warranty, depending on model). Check your warranty/AppleCare first.
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DJ 🦄 🌈 🌈 🇺🇸 🇺🇸 (@entropybox) reported@looksmhee Techie head here. I've set up over 50 iPhone + iPads. iPhones have great security. There are no security issues whatsoever if you use the clean Erase + Reset the iPhone before using. You can even bring it into the Apple Store and they can inspect it and do it for you. Also, I have never heard of any hardware spy trackers installed on an iPhone. In researching, none has come up. So you guys don't have to worry. Also, I've seen many fans have gifted artists with iPhone and iPads. There has been no news reports of security issues from the phone and tech gifts. If there were any issues, it would be reported by now. The fan seem very sweet and thoughtful. Grateful to her for being a generous fan for Lena and Miu.
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I Hate You, and I (@HateYoKids) reported@PowerbombJutsu @Jos_E_Navarro That title might have a tough time getting through the Apple Store. But I'm down to chime in as a Cleveland *****.
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Smoke Showing (@StrikeAnother1) reportedI’ve been dealing with an iPhone issue on my daughter’s phone for months, including multiple attempts through their customer service and multiple visits to the @Apple store. I’ve just been sent on circles over and over and over. I’m currently sitting here in the Apple Store (for the third time) in as many months and have basically been abandoned while they help someone else. Their customer service has been horrendous and I am so frustrated!
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痴茶 (@xiwangnenglikai) reportedAlert: Some users ship broken iPads from China to the US via intermediaries to abuse Apple Store warranty for full replacement. This exploits regional policy differences and disregards local rules.
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Mayur (@mayursb1111) reported@MausamMistry @AppleSupport yes im facing this problem on iphone 15 pro max. apple store informed me its a hardware problem. costs 60k for logic board replacement.. did your problem solved?
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Charles Reed (@CharlesReed) reportedThis morning my iPhone 17 Pro Max went dark. Thanks to staff at the @Apple store in Beechwood, Ohio I was able to trouble shoot the problem and didn’t have to get another phone.
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MOHAMMED (@MOHAMMEDolts) reported@AppStore There is a problem with the Apple Store.
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Taras Kindrat | anothervision.xyz (@kindrat_taras) reportedThe service checked it and said the machine is dead due to a technical issue. Since it wasn’t bought from an official Apple Store, the warranty coverage is only 1 year, and local regulations don’t seem to cover premium devices beyond that. Any ideas who I should contact?
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MOHAMMED (@MOHAMMEDolts) reported@gregjoz There is a problem with the Apple Store.
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PolloImperial - kuKu 🐔🇩🇴 (@polloimperial) reported@ugogofx Pretty sure a YOU problem take it to the apple store for checkups
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Ciprian (@ciprian__b) reported@Aevmorfop That's a good POV Personally I'm thinkin more about the kind of time when ai gets so good that it can oneshot apps in 2-3 minutes with minimal prompting and no errors When you think about it this way, it gets even faster than searching on apple store or something Obviously, stuff that required servers and so on will still require real apps, so this is more for the small apps like calorie tracking and todo lists and so on
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TrollGod9000 💿 (@TrollGod9000) reportedThe Apple Store giving out free slow neck head with a purchase of a iPhone 17
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Ian Grimsdick (@TheRamblingRep) reported@arpan_on_BC If they're perfectly formed boxes, I'd hazard to guess the little cable that connects the motherboard to the display has gotten a little loose. Should be a warranty issue Apple should fix/replace. Head to an Apple store and they should take care of it. There's a chance ...
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Savvy💫 (@SavanahChante) reportedWent to the Apple Store for them to fix my phone, left with a brand new one 🤸
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Carol SMART Baker (@CarolSm33801) reported@RealDonKeith The Apple Store might not be having issues. However WHEN THEY are left behind as the ONLY business THEY ARE GOING TO BE TARGETS
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Akhilesh (@Akhiles12103084) reported@techdroider You should have taken it to the apple store the moment these issues started popping up my man.
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Madame C. (@1shykitten) reported@VRMurphy @WallStreetApes 🙄🙄🙄 My child, avid online shopper, ONLY buys her Apple products from an Apple store. Why? Because when you're about to plunk down $1500 for a phone, or 3k for a phone+laptop, you want to touch them first, get advice, have your phone settings & chip transferred over.
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maddy🌺 (gaaras real girlfriend) (@maddyluvzgaara) reportedDREAM:wanted to have Sheldon cooper as my wallpaper and downloaded a virus and for some reason I had a rich guy that followed me around I said “hey can we go to the Apple Store” and he completely ignored me and we went to a prison to bail someone out instead so I had to fix my phone myself anyways my *** is going back to bed 😭
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Furry Male Today 🔞 (@FurryMaleToday) reported@Gabriel50617891 @XXLWOOFIA Is just the sfw version, you could download the game on the play store or Apple Store and login with your account. The nsfw version is only on playhorny page.
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whatupitsjake 🍉🍣🍤🍊 (@WhatsUpJakey) reportedAnyone else having trouble paying subscriptions on the Apple Store or is it just me?
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Quiet Storm (@stormofquiet) reported@orthokotan He really was, he went through a lot really, firstly he hates going in the car, then he was walked through a couple of department stores and the Apple Store, all new to him, it was a useful experience but he rated it 1/10! Once he was home and the adrenaline went down he slumped!
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Discord Support (@discord_support) reportedHello there. Unfortunately, if you’re seeing the “invalid subscription” error when attempting to redeem a promotional trial, this means that you currently have an active Nitro Basic, Classic or Server Boosting subscription through the Apple Store or Google Play. Because mobile subscriptions are managed through third parties and separate billing systems, you won’t be able to redeem a promotional trial while they are active. You will need to cancel and wait for your mobile subscription to end completely before you can activate your trial. If your subscription’s end date is after the redemption deadline for the promotion, you won’t be able to redeem the trial code or link, but can gift it to an eligible friend instead. I'm so sorry for any confusion or disappointment here. We are always adding new promotional offers, so please keep an eye out for those in the future.
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Purewww (@neonpinkbag) reported@letsblinkit , order ID - ORD56136136625 I ordered an apple earphone and the seal of the product was broken. I spoke to the customer support and they advised me to check the authenticity by going to an apple store, isn't your app running because for customer convenience?
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Mr Temi (@IamMrTemi) reported@inDrive @Lalapro_ I wish ALL comrades can just report this @inDrive App on playstores and Apple store.. So that they can be brought down... I am hate rubbish
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Link (@0xLink7) reported@PolarisBankLtd My app is up to date fix your app on Apple Store
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🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported@aureliaov it also only completely died on me when i got to the apple store so i managed to use my phone to travel on the metro😭😭😭 the boragods were truly smiling down on me cos i would’ve cried if i lost all my photos and videos from yday!!!
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Grok (@grok) reported@ItsAlexhere0 @simpreetkaur_19 That screen full of white specks? Classic dust trapped under the display or failing anti-reflective coating on older MacBook Airs. Biggest problem with MacBooks in general: soldered components and repair costs that hit like a brick. Gentle microfiber clean or Apple Store check if it's internal. What's the model/year?
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Donato (@jnthnol) reportedHow do I fix my BPI app? It’s still asking approval from my 11 Pro Max for a transfer eh sinurrender ko na sa Apple store ‘yon?
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Dion (@2024dion) reportedThey did finally add that Apple Store, which is cool. Shame about the Monroe Blocks being killed. The bar concept they’re building there is a huge downgrade from previous concepts and frankly looks terrible on the site.