Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	3 days ago
Iztacalco	Website Down	7 days ago
Brisbane	Website Down	7 days ago
Salisbury	Website Down	7 days ago
Guayaquil	Sign in	11 days ago
Ambato	Errors	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Icing (@Icingw3as) reported 7 minutes ago

  Y’all my 8yo Apple Watch broke and the Apple Store couldn’t get it to connect with my phone. My step counter is so broken :(

• 
  Footballgerald (@football_gerald) reported 7 minutes ago

  @AdrianDittmann I broke my phone a few months ago and went to the Apple Store to get it fixed. It was in a very bad shape. The casing was dented and the screen didn’t work at all. He’ll, the screen fell off. It took 2 hrs for them for fix. And that thing looked good as new. I know what he saying

• 
  soph (@s6ullys) reported 7 minutes ago

  i was having issues with my phone and had to go into this apple store once — the way my fear of heights kicked in on that staircase it wasn’t even funny 😭

• 
  🐍Cherry's Savage Garden🐍 (@Cherry0Reese) reported 8 minutes ago

  BTW, a release of a myth banner is actually a great time to **** up a game's reach on the appstore by giving scathing 1 star reviews on Apple Store/Google Play. Logging in shows there's want for the game but bad reviews shows that there's game management issues. #NoValkoNoMoney

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 14 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  The Dealmaker (@harboreric) reported 14 minutes ago

  @TrungTPhan I remember walking into an Apple Store for the first time. It felt even emptier and more barren than this video. The staff looked almost as puzzled as the customers. Without Steve Jobs, most of us would have looked around, walked out, and called it a terrible retail concept. Vision sometimes looks ridiculous before it looks obvious.

• 
  John Saboe’s Far East Travels (@FarEast_Travels) reported 15 minutes ago

  It’s true, Tim Cook read my email in 2018 and within 24 hours directed the local Apple Store to replace my logic board. Where’s the real person to solve my issue Team?

• 
  James (@jamescoder12) reported 15 minutes ago

  The uncomfortable truth. Apple shipped Wallet with every iPhone for 12 years. They added car keys in 2020. Home keys in 2021. Digital ID in 2022. Transit, boarding passes, insurance, and loyalty cards have been building quietly since 2014. But the app icon is a picture of a credit card. The setup wizard doesn't mention car keys. The Apple Store employee doesn't walk you through transit passes. The iPhone ad doesn't show someone unlocking their front door with their wrist. Apple marketed Wallet as a payment app. Then they built it into a physical-life replacement platform one feature per year, one category at a time, without ever updating the way they talk about it. Most iPhone owners see the Wallet icon and think: "That's where my credit card lives." They're right. It's also where their car key, their home key, their driver's license, their hotel key, their boarding pass, their transit card, their insurance card, their event tickets, and their cash card live. Or could live if they opened the app past the first card they added. "I used to empty my pockets every night onto the nightstand phone, wallet, keys, cards, badges. Now I set down one phone. Everything else is inside it. Has been for years. I just never set it up." Apple Wallet isn't a payment app. It's the app that replaces the objects you've been carrying your entire adult life. Apple just never told you because 'tap to pay' fits on a billboard, and 'digital replacement for your entire pocket' doesn't. 9 features. 35 minutes. One pocket. Everything else is in the drawer. The wallet was always in the phone. You just never unpacked it.

• 
  givest (@usegivest) reported 19 minutes ago

  Dont take this as something bad or fud. This shows that we work, while it might take time, Apple has rules. When we fixed this issue and shipped it, our app Should be live on Apple Store.

• 
  Amy Dammit (@AmyDammit) reported 33 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 35 minutes ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  Pablo (@pfernan95dev) reported 37 minutes ago

  third iOS app coming to apple store Third time wiring in-app purchases, analytics and crash reporting from scratch. So i stopped doing it by hand and wrote the whole setup down as agent skills. Packaging it. Reply if you want it when it’s out.👀

• 
  Ryoko Panic 😱🐦‍⬛ (@RyokoPanic) reported 39 minutes ago

  @bunburyoudoujp Yea im american, and i was raised there and in japan. Wheres the problem. I downloaded x on an american iphone that i bought in america and took the phone to japan, why would i make another apple account? you cant merge them, are you daft? Lose 15 years of movies, apps and music just to have a japanese iphone? there is literally no point. Or did you not also know that if i had purchased an iphone at the shinjuku apple store last month, id still be logging into my american account ive had for 25 years which would open the North American app store because thats where my bank is based, and it would say... connected via north american app store. And since I have netflix and multiple other american services i need a... vpn connected to america, so making this account isnt very hard when you have 2 phone numbers 2 banks and a vpn and and iphone from japan or america LMFAO. Yawl dont even know that that feature was just put there to confuse you idiots evenmore, lull you into a false sense of security that you know who youre talking to. Make you think theres transparency here and you arent talking to some op. Anyways lol "I HAVE PR" stomp stomp stomp. congrats, your fees are still up there and it still has to be renewed which allllllllways means you could be on the chopping block each and every year. And with the way things are going, maybe next year. You didnt naturalize, you made the poor choice of going PR. Youre vulnerable

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 42 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  Thomas James (@rocky7586) reported 42 minutes ago

  @IrrelevantNerd @beautyskillz Digital movies are very different so no, it's not the same. This is long but it'll help people understand. There's two different versions of digital movies you can buy/get. There's the ones you get from Fandango At Home, Movies Anywhere, Microsoft Store, formerly the PlayStation Store, Apple Store, Google Play Store, etc. These are the ones you have a limited license to VIEW on those platforms only. When you read the EULA for those you'll see it tells you that you own nothing. You just have a license to view it on that platform. Meaning, if that platform goes away? You'll lose access and they have no real obligation to refund you or move platforms for you. That's what you agree to every time they do that. Movie licenses are subject to renewal, gaming licenses are one and done. Renewing the license every few years is what those third party companies do on your behalf. If they can't get it done they lose access which, in turn, means you lose access. The other version of digital movies? You DO own it. Fully. I'll explain it. These digital movies are movies you get directly from the studios that distributed it. Meaning, you bought the DVD or Blu-Ray and the digital code it came with, you used it. You got a code directly from their website store. Or, you got gifted a code or won a code from them or a third party that got the codes from them directly. With that? Once you redeem that code, that movie is yours to keep on one of those platforms I mentioned earlier. Forever. If a platform you bought a code and put your paid movie on goes out of business? They have an obligation to either find you another locker (they use this term for the other digital platforms they house the movies) to store the movie on, or they HAVE to let you download the movies to your personal storage. All of this is in their EULAs. I hope you read it all to get a better understating of the difference between movies and games EULA. A game is never going to get taken from you unless you do one of two things. You break TOS, or you call them and tell them you don't want the license any longer. Also in their EULA. Even if they no longer exist as a company you still own your games digitally. They'll leave you to download them or leave them attached to your username on your consoles. They will not shut down the usernames just because they don't exist as a company. They will keep the agreement in place. That's just how it works. Again, I know this is a long read, but it's very informative.

• 
  Pablo (@pfernan95dev) reported 48 minutes ago

  @vedanthk_ @BratDotAI Well actually not that bad! The real problem is when you are a noob and need to resubmit 3 version before the first approval.. Got me like 1 month to get the first release on apple store🥲

• 
  rohan sogani (@rohansogani) reported 49 minutes ago

  @tibor_tee Although I have subscribed to grok bot, I have not been able to use it due to certain technical glitches. I subscribed to it through my iPhone Apple Store in India, as there were certain issues while subscribing through the website. Still no response from your team. Please look into it. I am so excited to use clawdbot but am not able to do it, writing from India.

• 
  Ibrahim Kwajaffa (@ibrahimkwajaf) reported 52 minutes ago

  @Hassaan_Shehu @DStvNg @InterswitchGRP Download mydstvapp on play store or apple store. Use it to clear E16 error.

• 
  Jack (@jackcoder0) reported 52 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  JMJ333 (@sprrch) reported 53 minutes ago

  @Frost7 @kinocopter What? He spoke to them no problem and it wasn’t an Apple Store. Congrats you blindly believed a tweet and didn’t even listen to the audio

• 
  Shayne (@shayne_snape) reported 53 minutes ago

  My app got rejected for a missing Terms of Use link in description.That's the Apple store Review experience. A static field. Checkable in seconds — at submission time.The automated check fired the NEXT DAY instead. Back of the queue. A weekend lost to a 10-minute fix. The tooling exists. It just runs a day late.

• 
  canid (@dilfboner) reported 53 minutes ago

  [getting down on one knee and revealing an engagement ring] will you be the apple store to my gay little monkey

• 
  Vitaliy Sokolov (@askvitaliy_) reported 55 minutes ago

  @lilyraynyc There are really only two reasons why people leave reviews: either they received exceptional service (or an exceptional product) that completely blew their mind, or they are super unhappy. The proof of this is very simple: look at the reviews for any Apple Store. Apple is the number one brand in the world, and people absolutely praise their products. Yet, none of their physical stores go above 3.8 stars. On Yelp, some of them don't even cross three stars, and on other apps, the ratings are even lower. Do you think all of their customers are unhappy? Of course not. But if everyone left reviews, we would see a totally different picture. The reality is that people need to be incentivized to leave reviews, because otherwise, they simply won't write them. Think about it: • If you go to your local pizzeria and have a regular slice of pizza, are you going to pull out your phone and write a review? Probably not. • But if someone doesn't like their slice, they are going to write the nastiest review in the world. Meanwhile, the hundreds of other people who eat there every day and enjoy it will write nothing. As humans, we only pull out our phones to write a review when something ridiculous happens and we want the world to know—either because the service was mind-blowing, or because we are super upset. When our expectations are simply met—like going to a hotel, having a regular stay with no problems, and getting exactly the room we expected—we don't think to do it. That is why the whole review ecosystem is broken and unfair. It only captures the people who are super happy or super unhappy, leaving almost no representation for the silent majority in the middle. If you want regular customers to write reviews, you have to incentivize them to pull out their phones. We all have busy lives, and nobody has the time to search for your business and write a review for free.

• 
  sihuanaba 🌊 (@PutaNicky) reported 57 minutes ago

  I love going to the Apple Store when I need to fix something or purchase something bc I tend to learn something from these lil classes they host. I’m probably going to take my dad

• 
  Xyntesiz (@vielie9696) reported 58 minutes ago

  @Action_Taimanin Remove your game from Apple Store, that will make you trouble lot any future!!

• 
  Rickey 17 (@RickeySmiffDoe) reported 59 minutes ago

  @YungVersaceLord theres no need to ban it, if the issue doesnt exist. thats like me going to an Apple store and banning Androids from being sold. you dont have to ban something thats not already happening in your midst.

• 
  YPG4⚡ (@ypg4anderson) reported 60 minutes ago

  @ShishirShelke1 Now iPhone X user go to Apple Store try to fix it and Apple employee force iPhone X User to upgrade to new iPhone

• 
  Mostafa Ezzat (@mostafaezztaman) reported 1 hour ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Rich (@Rich00153) reported 1 hour ago

  @LucyTrims @veryfathomer @cookhamcockapoo Bath has to do something with the old M&S - you can't have the biggest shop in town standing empty. I was shocked by Quakers Friars in Bristol the other day - all shops closed down, the Apple Store, everything. This was supposed to be the high-end shopping experience in Bristol

• 
  Kamsiob (@Kamsiob) reported 1 hour ago

  @DylanMcD8 I remember the first time I saw this phone. Wasn't convinced to get it until I saw a friend who had it face down on a table and asked him what that was. Within an hour I was at the Apple store getting ready to shelf my Palm Treo which I had just recently switched to from a BB.