Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (50%)
• Website Down (33%)
• Sign in (17%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	25 days ago
Capitólio	Errors	25 days ago
Adelaide	Errors	1 month ago
Ahmedabad	Sign in	1 month ago
Ahmedabad	Website Down	1 month ago
Montréal	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alvin (@Alvin1492840) reported 27 seconds ago

  Swap 2: The $50 Apple Store screen protector installation replaced with an $8 Amazon 3-pack. He'd walked into the Apple Store 3 times across 3 iPhones and paid for their screen protector installation. $50 each time. An employee cleaned the screen, applied the protector using an alignment tool, and pressed out the bubbles. Total time: 4 minutes. The repair tech told him the screen protector Apple installs is 9H tempered glass. The same 9H tempered glass that sells in 3-packs on Amazon for $8. The "H" rating refers to the Mohs hardness scale. 9H is the industry standard for every screen protector on the market Apple's, Zagg's, Spigen's, and the unbranded Amazon listing. Same hardness. Same thickness. Same oleophobic coating. The Amazon 3-packs include the same alignment frame Apple uses in-store. Place it on the phone. Drop the protector. Press down. The frame guarantees perfect alignment. No skill required. No Apple Store appointment required. He'd paid $150 across 3 phones for a product that costs $2.67 per unit on Amazon with the same installation tool included free. Saved: $42.

• 
  Tim Jarrell of PWUnlimited (@TimmyBuddy) reported 4 minutes ago

  @LoNe_eXiLe @Damion69122310 If your issue is being locked in to only 1 store then why are people not complaining about mobile gaming and being locked in to either the Apple Store or Google Play only? No one complains about that.

• 
  Ashok Shetty (@savidhyashok) reported 5 minutes ago

  @poonamjourno @AppleSupport @Apple In the cost they will quote you may get a Good Brand Tab any day. I had approached the Apple store with Macbook issue of key pad numerical numbers key not working And they quoted Rs 30,000/-

• 
  LibbyAnn C (@MarineLibby) reported 5 minutes ago

  I had to get some more alerts before I could reply to you since I can only use the bottom half of my touchscreen. Problems I never thought of in the year 2005! I do have to give a shout out to the Apple Store. They helped me when I was totally locked out of my account even though I bought my phone from a third-party and walked in with a cracked screen I honestly thought they were gonna be the worst and turned me away and the guy spent like an hour and a half with me

• 
  braceface_nana (@braceface__nana) reported 6 minutes ago

  Been at the Apple Store and phone store like 4 times just give me a ******* break the queen is finally fix for good

• 
  . (@D4YSB4lll) reported 9 minutes ago

  @Comptonx187 @Kurrco Log out of the Apple Store and then log back in and it should fix that

• 
  mimcee (@mimcee) reported 11 minutes ago

  @tim_cook How so!? #AppleSucks because you guys still haven’t resolved my Apple Store issue???!!!!

• 
  Ryder (@RyderShoots) reported 16 minutes ago

  I’m in a random city at an Apple Store to fix my laptop and they’re hosting a class for elders on how to take photos on their iPhone 🥲

• 
  Ettienne (@ettiennepercy) reported 16 minutes ago

  does anyone else remember when @Apple was a good company with great products? back when apple store associates used to help you with your issues instead of upselling? back when their devices used to work properly for longer than 6-12 months? when they use to innovate technology?

• 
  iamprecious (@poshpwesh) reported 17 minutes ago

  @kenkenlewu Using the m5 till date, no issues Swore never to buy gadgets from Asaba again, I’d always get from Apple Store abroad I was so traumatized all through that period

• 
  Angela Rodriguez (@Angel1994_) reported 21 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  Josh Vibes Up (@JoshVibesUp) reported 24 minutes ago

  AC not working in the house, garage broke, Phone broke and at apple store to get fixed. More then likely gonna have to cancel the trip to Blackhawk plus the money I had save was to FINALLY get an alignment and new battery in car and now can't even do that. I can never win

• 
  Alvin (@Alvin1492840) reported 24 minutes ago

  His Apple Watch battery health was 81% after wearing it for only 10 months. He charged it on his nightstand every night. Left it on the charger until morning. Used Always-On Display all day. Kept cellular turned on even when his iPhone was in his pocket. Ran GPS workouts 5 times a week without closing the session properly. He did everything most Apple Watch owners do. That was the problem. His friend, a former Apple Store technician, looked at his Battery Health screen and said one sentence: "You've been draining this thing twice as fast as it should drain. Apple built 2 features into watchOS that slow the damage to almost zero and you've never turned either one on." She toggled 2 settings. Changed one charging habit. Turned off one feature he didn't know was running. 4 months later his battery health hasn't dropped a single percent. It's been sitting at 81% since. Here's everything she changed 🧵

• 
  𝑩𝒍𝒖 🪷🍊wof & winter sun era 🍵 (@blue_dalilah) reported 25 minutes ago

  @delulucentre You don’t have an apple device, do you? With Apple Store changing country is easy, the problem is with verifying your “Chinese identity”. If I manage somehow I’ll let you know, maybe I can share it with you

• 
  i want my country back (@ifixspinz) reported 25 minutes ago

  @Apple We purchased 3 new iPhone 17 pro max less than 3 months ago. One of them has a malfunctioning FaceTime camera that doesn’t work when making a FaceTime call. Multiple technical service calls and in the Apple Store attempts to diagnose and fix have not been able to resolve.

• 
  Great Draper’s Ghost (@wunderdog13) reported 29 minutes ago

  @marlene4719 I don’t know- how much **** got broken by the guys? Normally when 400 bkack guys get together, someone gets shot or an Apple Store gets raided. Tell me I’m wrong…..

• 
  Kossiso Udodi Royce (@kossisoroyce) reported 36 minutes ago

  African AI has an economy problem. We don’t have an Apple Store in Nigeria. We don’t have that kind of purchase power. Until we create proper consumer purchasing power we will just be renting ambition from foreign capital. Data is where we are and we need to do that well to get to the next level.

• 
  a!v¡n is on BlueSky (@enthusmiasma) reported 39 minutes ago

  CORRECTION: There is a written review on the Apple Store, and it is, of course, negative. (Tried to fix the post but Elon did something screwy.) #arpx #arnews #snap

• 
  Bradley (@VerdeSelvans) reported 41 minutes ago

  Update regarding this issue: I just visited an authorized Apple Service Center. They told me that if Apple approves the replacement, it will take about 1–2 months because the replacement unit needs to be imported from Singapore. Even though I have the case number and a letter from the Apple Store Shinsaibashi, they said those documents don’t guarantee that my iPhone will be replaced. If Apple declines the replacement request, I’ll need to contact Apple Support again. I’m really hoping they’ll replace my device. In the meantime, I’ll be using my other iPhone as my main phone.

• 
  Kevin (@Kevincreates77) reported 44 minutes ago

  Setup 9: She replaced the battery instead of buying a new AirTag. After 11 months, his keys AirTag stopped chirping as loudly. The Precision Finding response was slower. The battery was dying. He assumed the AirTag was disposable. Most people do. He was about to buy a replacement for $29. She took the AirTag, pressed down on the stainless steel back, twisted counterclockwise, and popped it open. Inside was a standard CR2032 battery the same coin battery that powers watches, calculators, and car key fobs. Available at every pharmacy, grocery store, and gas station in America. $3 for a single battery. $6 for a 4-pack on Amazon. She popped out the old battery, dropped in a new one, twisted the back clockwise, and the AirTag chirped to life. Full power. Ready for another year. The entire replacement took 15 seconds. No tools. No appointment. No Apple Store visit. No subscription. She told him this was the part most people don't understand about AirTags. There's no monthly fee. No annual subscription. No service plan. The AirTag costs $29 once, the battery costs $3 per year, and the Find My network the billion-device global tracking infrastructure is free forever. The total cost of ownership for a single AirTag over 5 years is roughly $44. Compare that to Tile, which charges $2.99/month for premium tracking features $36/year, $180 over 5 years. Or Samsung SmartTag, which works only within Samsung's smaller device network. The AirTag costs less per year, uses the largest tracking network on earth, and runs on a battery you can buy at a gas station. She'd been replacing the batteries on all 7 of their AirTags once a year for $21 total. The entire family's tracking system wallet, keys, car, dog, backpack, 2 suitcases costs $21/year to maintain.

• 
  Bee Bee (@_iadorewomenn) reported 46 minutes ago

  Imma make it to the Apple Store way before my apt time … they just need to take me fix the problem so i can go

• 
  Daily Ryan Leonard (@dailylenoo) reported 49 minutes ago

  @happycitizem you not down with apple store monkey leno?

• 
  🐈 Marney 🐈 - am forgetful housecat meow~ (@MarneyBoba) reported 49 minutes ago

  @rk9466 @faezznaq Lol, apple store peeps managed to fix it so I get to save moolah

• 
  Samara Bx (@univsovlt) reported 50 minutes ago

  Now, if I ever walk into an Apple Store again, GET READY cause I’m going to be doing the same wave I did when I drove down the main street of Nimbin!!! @finkd

• 
  GoymResistanceAlliance (@GoymResistance) reported 50 minutes ago

  @durov Pavel....Apple store and Google App keeps shadow banning many good channels on Telegram. Any chance to fix that?

• 
  STAN ❄️ (@stan_but_stanny) reported 51 minutes ago

  @luxuria424 Scammed from the official Apple Store? I don’t think so. And just because your experience is different doesn’t mean that others is the same as yours. Many players have problems with Wuthering waves on high end devices.

• 
  Adam Koszek (@wkoszek) reported 53 minutes ago

  It's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.

• 
  Feiyi Girl (@FeiyiGirl) reported 54 minutes ago

  Everyone pay attention. I had been slept without intention again in restaurant, then a woman came over to wake me up, same thing. Every time when I DFU my phone, SDD rat use same thing to put me sleep and do such thing on my restored phone. This time I have to tell everyone what happened when I DFU my device today at Norwich Apple Store: the staff wanted to MDM my device, and I caught it. How shame it is. I requested restore again to not escalate the issue because I think he had been ordered to do so. I didn’t think that even not give up instead of making me sleep again to do such things on my device again afterwards. Insane

• 
  Virtually Fun (@virtuallyfun) reported 54 minutes ago

  @JMW_BOYZ The problem is that in places like here we have voices and the absolute fraction of us that comment seem to think in one certain way. I love going to CeX and buying bags full of DvD's for a buck a pop. I picked up a PS1/PS3/XboxOG and have a mountain of old games that I used to play or want to play for mere fraction of the price. But those are brick and mortar with things like rent/employees/insurance/utilities. Massive overhead. The real truth is that it's pretty clear CeX gets the majority of their stuff for nothing or close to it, with a lot of 'new' stuff being overstock/damage from high street retail. Physical media has been dying for ages, and I get it. I have a massive amount in steam. When I had lost everything I physically owned it was so nice to login to steam, and still retain everything. The larger issue is that Valve is the outlyer, I don't think people would mind so much if it wasn't for megacorps like SONY who treat a 'sale' more like a decade rental. Even my Apple store stuff is mostly all gone now. Funny how people don't cry about that one.

• 
  I need more sunshine (@chicagoaudra) reported 57 minutes ago

  Anyone else having issues with newer @apple phones? I have an @apple iPhone 17pro that I’ve had problems with since I bought it through @ATT around Christmas. It has not worked consistently, with any of my Bluetooth devices, and is getting worse over time. Even my watch (series 11) is almost never connected and runs out of batteries really quickly now because it is constantly trying to connect and reconnect to the phone. Spent hours at the Apple Store a while back where they made me reset my phone and I couldn’t restore from the backup at all. I did that and the problem did not resolve. It mostly finds the devices but won’t connect or won’t stay connected or even paired. All of my devices work on my husband’s phone just fine (same phone). I have not been able to use any of my devices at all in over a week now, yet my phone somehow “passes” their diagnostics, despite not working at all in practical reality. It failed one test in the Apple Store but then passed when they redid it, so of course, they went with the pass. 🙄 Because of the “passing” the diagnostics, they refuse to replace the phone and won’t do anything about it. They just tell me it has to be a software issue and “the engineering team is working on it.” For months now. None of this happened with my iPhone 15pro and it doesn’t work with other phones either. How is this acceptable? They just took my money and I am SOL when it doesn’t work? No offer of a different device, a refund etc, no attempt to solve my issue. Just sucks to be me? Anyone have ideas of what I can try next? I have spent way too much time on this, but I would like a phone of my own that works. Also, if you are thinking of the Apple iPhone 17 pro, skip it. I feel like I’ve been ripped off and I don’t feel like they should be able to just take my money and leave me with this lemon of a product. Is there a lemon law for phones? Tired of this. I’m so sorry I got rid of my 15.