Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Montréal	Errors	1 month ago
Ciudad López Mateos	Sign in	2 months ago
Quito	Website Down	2 months ago
Guayaquil	Sign in	2 months ago
New York City	Sign in	2 months ago
Malibu	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @levelsio (@levelsio) reported 9 minutes ago

  PS a few days ago we actually went to Rimowa Copenhagen to fix the previous cracks (in quote tweet) They brushed us off and said they couldn't help us and we'd have to get it fixed in Lisbon where we bought it Which is funny cause if I break my MacBook Pro, I can literally bring it into any official Apple Store anywhere and they'll fix it Or if I lose my debit card, Revolut will send me a new one anywhere in the world and it'll arrive in a day or so! The point of service is especially when it's a suitcase, you're probably traveling when it breaks, and you want to either get it fixed or get a temporary replacement while yours get fixed, so you can keep traveling That's what I mean with premium luxury service that I'm happy to pay a lot for!

• 
  Chidanand Tripathi (@thetripathi58) reported 10 minutes ago

  The Ultimate Takeaway: Taking Back Your Phone She walked out of the Apple Store at 2:45 PM. Her wallet was exactly as full as when she walked in. Her battery was at 82%. And for the first time in six months, she didn't feel a knot in her stomach about finding a wall plug. The Situation: We almost always blame the physical battery. We think our phones are just getting old, or broken, or that we simply use them too much. We accept living in a constant state of low-battery anxiety, carrying heavy power banks and tangled white cables everywhere we go like we are carrying life support. The System Reality: When you take a brand new smartphone out of the box, it is not actually set up to serve you. It is set up by default to serve app developers, advertisers, and the parent company. It is set up to constantly pull data, refresh feeds, track your location, and report back to base. The Technical Drain: Think about it: you are spending over a thousand dollars on a device, but out of the box, that device is working a full-time, 24/7 shadow job behind your back. It is burning through its own life span and your battery percentage to do things you never even asked it to do. The Fix: Take 12 minutes today to walk through these settings. Turn off the background noise. Shut down the silent trackers. Put up boundaries. Tell your apps they are only allowed to work when you physically tap on them and ask them to work. The Result: Two weeks later, the woman went to bed at 11:00 PM. She placed her phone on her nightstand to charge for the night. The screen lit up: 34%. This is not just about saving your battery life. It is about taking back ownership of your device. It is about getting a clear peace of mind and making sure you own your phone, instead of letting your phone own you.

• 
  Mia🏹 (@faelriel) reported 11 minutes ago

  @mirr0rballerr_ @allieIaurentis I had the same issue but I change my region on the Apple Store and then it became available (get someone address who lives abroad)

• 
  Jacob Hewes (@SportsSciJacob) reported 13 minutes ago

  Walked to the Apple Store today thinking my $3000 MacBook that I thought was broken for the last two years I was gonna have to pay 600 bucks to get fixed sure enough it works then I go to the T-Mobile store and find out I can get a brand new Apple Watch for free. Must’ve been my lucky day.

• 
  👽 (@Supa_moist) reported 14 minutes ago

  @glittersnot @ladygaga Imagine going to the apple store to get your broken camera fixed and they take your phone to the back and you see Gaga pop up & now you don't have proof you were there.

• 
  Motoke of Lagos (@Motoke_OG) reported 16 minutes ago

  @Apple @AppleSupport you guys need to fix this rubbish issue with the AirPods 4. My pods keeps dropping and reconnecting from my device and I’ve taken it to the Apple Store three times now! It’s getting ridiculous!!!

• 
  Daniel Ortega (@dan_in_robots) reported 19 minutes ago

  I don't know. I'm sure it's pretty, but this looks like an Apple Store on wheels. Where are the physical controls? I'll take real engineering that solves real problems. My two cents.

• 
  Floro S. (@sflorimm) reported 22 minutes ago

  is apple store connect down, or is just me?

• 
  PK 🐢 👩🏻‍💻 (@PKodmad) reported 22 minutes ago

  Malko - my bedtime app blocker got REJECTED from apple store review. The turnaround time was quite fast! Last time I had to wait for 20 days for a rejection. Here are the reasons. 1. Incompatible with iPad - I have marked the app as iphone only. I'm not sure why they tested it on ipad. It may be easier to fix this than argue with them. 2. Paywall content - it does not clearly describe what the user will receive for the price. Seems an issue with messaging. Will rework and resubmit. Approval coming in any day now!

• 
  El amole ika (@AdigunF56768) reported 23 minutes ago

  @refugeeonearth3 If we no put feez down for this app he go kee us no be just now him uncle carry iPhone go Apple Store for Houston?

• 
  ankuy (@ankuy) reported 24 minutes ago

  @UTDAhmard @Suzzy0310 I disagree, my 16 pro max last me for a whole day, also my second phone, 15 pro battery is excellent too, don’t buy gadget from computer village, enter the Apple Store in ikeja and get your gadgets you’ll have zero issue, 90% of phones in computer village are refurbished

• 
  Miro Jurcevic (@mirojurcevic) reported 25 minutes ago

  I think most nerds have been to the Apple Store and ordered every possible option for a Mac Pro or went to a server vendor and ordered a trillion servers.

• 
  • Zonite 🥀 | #OnePiece (@zonite_) reported 28 minutes ago

  @RusticGamingYT The game is not available on the Apple Store, they may be trying to fix it.

• 
  Dack (@DackHasker) reported 29 minutes ago

  like sure I'm a nutjob or whatever, but "sir for $75 you can be taking it into the apple store, and we can be pleased to address your issue" just die lol. I don't care. waste my time, waste my life sure, but really? $75 just for me to bring it to you? How about $75,000 and you can go die.

• 
  Jack (@jackcoder0) reported 34 minutes ago

  Her Apple Watch battery dropped to 78% after just one year. She wore it daily. She charged it overnight. She used it like every other Apple Watch owner she knew. Yet her battery had degraded faster in 12 months than her iPhone had in 3 years. She took it to the Genius Bar, expecting them to confirm it was defective. The technician ran every diagnostic. "Your watch isn't broken. It's just been running 24 hours a day doing things it doesn't need to do. There are 4 default settings on every Apple Watch that hammer the battery overnight. Apple knows. They've known since the first Series 1 launched. They don't change the defaults." She asked why. He gave the same answer Apple Store employees have learned to give silence. Then he opened the Watch app on her iPhone and walked her through everything. Here's what he showed her. 🧵

• 
  indefatigable fox cop (@shitotaur) reported 34 minutes ago

  @Koutchboom There aren’t any actual Disney Stores left anymore. But there’s a concept there that could be expanded upon. The Apple Store isn’t a terrible idea actually, but it would have to be executed the right way to bring in numbers. It would have to be a local bastion of the Disney exp.

• 
  hunter (@hxxntrr) reported 35 minutes ago

  You can walk into any Apple Store in America, buy $50,000 in MacBooks and iPhones on 0% business credit cards, and resell every single item for 85 to 95% of retail on eBay, Swappa, and Facebook Marketplace the same day. Cash in your bank account by Friday This is how people convert 0% credit limits into liquid cash without Plastiq, without Melio, and without paying a 2.85% processing fee The Apple Store accepts credit cards for purchases up to $50,000. No questions. No ID beyond what's needed for Apple Pay. You walk in, buy 8 MacBook Pros at $2,499 each, and walk out with $19,992 on your Chase Ink Business Unlimited at 0% APR List them on eBay as "Brand New Sealed" at $2,199 each. They sell in 24 to 48 hours because sealed Apple products have the highest resale velocity of any consumer electronics on earth. People buy them because they're getting a $300 discount on a product that never goes on sale $2,199 x 8 = $17,592 in eBay revenue eBay + PayPal fees (13%): -$2,287 Your net cash received: $15,305 You spent $19,992 on a credit card. You got $15,305 in cash. You "lost" $4,687 "That's a terrible deal" No. You converted $19,992 in credit into $15,305 in LIQUID CASH at a cost of $4,687. That's a 23.5% conversion fee Plastiq charges 2.85% but has a $100K annual limit and many payees are restricted. Melio charges 2.85% but some payments take 5 to 7 days and large amounts trigger manual review The Apple resale method has: No annual limit (buy as much as they'll sell you) No payment restrictions (it's a retail purchase) No manual review (it's a credit card transaction at a store) Cash in your bank within 3 to 5 days (eBay payouts are fast) And you can improve the conversion rate dramatically: iPhones resell at 92 to 96% of retail (better than MacBooks). A $1,199 iPhone 16 Pro Max sells for $1,050 to $1,100 on Swappa within 48 hours. That's only a 5 to 8% loss after fees iPads resell at 88 to 93% of retail AirPods Max resell at 85 to 90% Apple Watches resell at 82 to 88% The optimal mix for maximum cash extraction: $30,000 in iPhone 16 Pro Max units (25 phones at $1,199): resell at $1,080 avg = $27,000 - 13% fees = $23,490 net. Loss: $6,510 (21.7%) $20,000 in iPad Pro units (10 iPads at $1,999): resell at $1,799 avg = $17,990 - 13% fees = $15,651 net. Loss: $4,349 (21.7%) Total credit card spend: $50,000 Total cash received: $39,141 Conversion rate: 78.3% Effective "fee": 21.7% "21.7% is way worse than Plastiq's 2.85%" Yes. If Plastiq works for your use case, use Plastiq. The Apple method is for when you need: More than $100K liquidated (Plastiq has limits) Cash in 3 days not 7 No paper trail linking credit cards to bank deposits through a payment processor (the cash appears as eBay/PayPal revenue, not as a Plastiq transfer) Amounts above $25K per transaction (Melio flags large single payments) The people doing this at scale aren't converting $50K. They're converting $200K to $500K across multiple Apple Stores, Best Buys, Costcos, and authorized resellers. At that volume they have eBay stores with Top Rated Seller status, which reduces fees to 10.5% and pushes the conversion rate to 82 to 85% There's also the Amazon Retail Arbitrage version: buy Apple products at retail, sell on Amazon as a third-party seller, Amazon pays out every 2 weeks. The conversion rate is similar but Amazon's customer base is willing to pay closer to retail for the Prime badge and the Amazon return policy A guy in our network converts $80K to $100K per month from credit cards to cash using this exact method across Apple, Costco, and Best Buy. His blended conversion rate after eBay fees and marketplace fees: 81%. He converts $100K in credit into $81K in cash every month $81K in cash from $100K in 0% credit. His "cost" of $19K per cycle is his equivalent of a processing fee. He treats it as a cost of capital. $19K to access $81K in free cash for 15 months = effective annualized cost of 18.6% "18.6% is expensive" Compared to what? An MCA (merchant cash advance) charges 40 to 150% effective APR A hard money loan charges 12 to 18% + 2 to 3 points A personal loan at 680 score charges 15 to 24% APR A credit card balance at standard APR: 24.99% 18.6% annualized for UNSECURED CASH with NO APPLICATION PROCESS, NO UNDERWRITING, and NO REPAYMENT SCHEDULE beyond minimums at 0% for 15 months is cheaper than almost every alternative source of liquid capital for someone without assets to collateralize And the credit card rewards on $100K in Apple Store purchases: roughly $2,000 to $3,000 in points. That drops the effective cost to 15.6 to 16.6% btw the IRS doesn't track retail purchases on credit cards. The purchase shows up as "APPLE STORE #R123" on your credit card statement. The eBay revenue shows up as income from your eBay seller account. If your LLC is the eBay seller, the purchase is a "business inventory expense" and the revenue is "product sales." The accounting is clean this is the emergency version of the liquidation play. when you need cash in 72 hours, can't wait for Plastiq, and need more than $25K. you walk into Apple, buy everything they'll sell you, walk out, list it on eBay, and have cash in your bank by Friday. the most liquid asset in America isn't gold or bitcoin. it's a sealed iPhone lmfaooo (we get 700+ score business owners $100K-$250K in 0% business funding. how you liquidate is your business. we build the capital stack. link in bio)

• 
  AndyUSA (@AndyBran) reported 37 minutes ago

  @Roger_Minorger @ChudTheBuilder @Chimpnouts Oh….i don’t really want to say it….unless I’m getting down to some 50 cent or some black guy pisses me off calls me boy or ***** because let’s say….i stop him from gang robbing an Apple Store or CVS….

• 
  kai🐈‍⬛ karlach's gf (@dressltwt) reported 39 minutes ago

  louis, i know you don’t care but i’ve actually had the worst ******* day of my life. i lost my phone at the station, had a breakdown at work. managed to track my phone and get it back to find out it’s broken and i can’t get in. went to the apple store and it took 3 hours

• 
  Paris (@SurveyWhorps) reported 39 minutes ago

  My iPod video stopped turning on years ago. I wonder if I can take it to the Apple Store and get them to fix it.

• 
  Dawson Gibbs (@dawsbg) reported 43 minutes ago

  The biggest challenge for all consumer apps is acquiring users at the lowest cost. Sweatcoin was having the same issue before it exploded with new users. It was able to acquire users with traditional paid ads, but its CPI would always remain high. Sweatcoin's growth stayed linear until it decided to try a new strategy. And that strategy was mass UGC marketing. Sweatcoin partnered with creators and created organic feeling content. High volume testing of viral hooks and formats. It took these winning viral pieces of content and turned them into Spark Ads. UGC powered paid media. Sweatcoin never had to burn ad spend by guessing on creatives when the creatives were already proven to convert and get engagement. Sweatcoin 10x'd it's ROAS using this viral content made by creators. Hiring tons of creators and ad spend sounds costly, but in reality, Sweatcoin was able to lower its CPI by 53%. In fact, on Apple Store Sweatcoin had the lowest CPI possible. 60 million users acquired. And it all started with one shift in thinking. Mass UGC + UGC powered paid media = 📈 🚀 user acquisition Stop guessing on creatives. Let the market tell you what works. Then put money behind what's already proven. Organic tests it. Paid scales it. Simple as that.

• 
  Dipam (@Dipam_tweet) reported 45 minutes ago

  @chiragbarjatya Bro, you should get your iPhone checked at the Apple store. There might be a cooling issue in your phone

• 
  Barry Merritt☦ (@barrymerritt) reported 48 minutes ago

  @MoshiMoshiMoan Ethan Ralph probably has less than $9000 US left. He probably sold the stolen MacBook to pay for *******. It should interesting when @scarletthampt0n decides to lock the stolen MacBook down preventing anyone from using it with MacOS. It would require a US Apple Store to unbrick it. With his temporary residency visa expiring, he may be back in the US soon.

• 
  Bernadette Turkenburg (@BJMTurkenburg) reported 56 minutes ago

  Sign of the time She is so ******* bored and distracted….she wasn’t really looking for trouble, yesterday. “I was just standing there,in an Apple store, USA,and got hit in the face for no reason at all.” What happened next?? Public fights are normal nowadays. Weird.

• 
  woofthevote (@woofthevote) reported 58 minutes ago

  @Lordmiles Therefore the supply chain means its not about just walking to buy the Iphone and Airpods from the Apple store down the street. Theres a whole supply chain of driving armored trucks down non existent roads for no reason at all because Zambu money is worthless.

• 
  Rahul Salve (@RahulSa38820390) reported 60 minutes ago

  @VijaySales hi , i had purchased macbook in khadakpada , kalyan branch 2 months back . I am facing issues with the charger . Should i visit vijay sales or apple store ?

• 
  Chirag Singhvi (@chiragsinghvi15) reported 1 hour ago

  @tim_cook Dear Apple Support Team, I am writing to express my extreme frustration regarding a persistent and severe heating issue with my device. Despite visiting the Apple Store approximately 7-8 times and undergoing multiple physical, software, and hardware checks, the problem remains unresolved. My case was reportedly transferred to the international team overseeing PAN India operations, yet I have received no effective response. Furthermore, the support messaging team has stopped replying to my messages. While an RMA was filed and I have submitted requested logs twice, every follow-up call results in a disconnection or a repetitive request for the same logs I have already provided. The heating issue I am experiencing is abnormal and paranormal in nature, persisting even after a full software reload and hardware inspection. This is not just a technical flaw; it is a significant health and safety hazard. Using a device that reaches these temperatures is dangerous, and I am deeply disappointed by the lack of customer centricity and urgency shown by Apple regarding this matter. I request that this case be treated as a top priority. I am seeking an immediate resolution, whether through a definitive repair or a full replacement of the device, as the current situation is unacceptable. I look forward to your immediate response and a concrete plan to resolve this issue. Case ID - 102905743860

• 
  s (@elonmuskeet) reported 1 hour ago

  @CityCheated @breckvn @luvblessingz the problem is the phone isn’t broken, it’s not a problem that can be solved by just taking it to the apple store. it’s a bug

• 
  James Yeung (@jamesyeung18) reported 1 hour ago

  @aat_ai40683 Thanks bro. I actually took my mouse to the Apple Store and have them fix it for me! It now works fine!

• 
  Maria Islam (@mariaislam6451) reported 1 hour ago

  So, going back to the question l asked the technician at the Apple Store: "Are these default settings really protecting the user, or are they silently wearing down the device?" He didn't have an answer. But every iPhone he tested that day had the same 2 switches TURNED ON. Silently burning in the owner's pocket.