Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (50%)
• Website Down (33%)
• Sign in (17%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	21 days ago
Capitólio	Errors	22 days ago
Adelaide	Errors	27 days ago
Ahmedabad	Sign in	29 days ago
Ahmedabad	Website Down	29 days ago
Montréal	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheMediaLies🇺🇸 (@OzzyKona) reported 1 minute ago

  @Verizon this is terrible. I buy a new iPad and need to go to store to activate the cellular. It is a half hour wait, is this the geriatric Apple Store. These guys working are old and slow.

• 
  Angela Rodriguez (@Angel1994_) reported 9 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  Lahngz_Da Alpha Dog (@LangelihleMaph1) reported 11 minutes ago

  IPhone users in my circle are constantly stepping into an Apple store bc for some reason or another-their phones are not working! I own 5 Samsung phones as we speak, no issues!

• 
  Evan (@evan_thayer) reported 14 minutes ago

  @AlgoSnafu the cord on the first is definitely wrong in a few ways. I gave the details in another reply. There is a bigger issue with the table, tho. And you nailed the scrape on the panel, but there is a crazier issue there, too. And alignments - so important in the apple store.

• 
  Campbell (@boomers_ass) reported 15 minutes ago

  The Apple Store is a joke. Went in last week to replace my iPhone battery. They had to order the part. Waited ~10 days, then got told: “Come in within 2 days or we might give the battery to someone else.” Made an appointment for today. Waited, then the rep says they can’t do the repair because “the system we use to track repairs is down.” Me: “You have the part. You have my phone. But you can’t install it because the computer is down?” Poor guy — not his fault. But the geniuses running the Apple Store aren’t quite as smart as they like to pretend. This is NOT the future.

• 
  Coolz (@Coolz261) reported 17 minutes ago

  @lilsamsquanch66 Hopefully the Apple Store caus my shits been slow as hell lately

• 
  Steve Jabs (@SteveJabs) reported 18 minutes ago

  @DisneyScoopGuy Honestly the hourly call center support dude (or dudette) doesn’t know **** all. Ask for a higher tier of support and that you’re willing to wait for a call back or go through email if need be. Also a good time to visit an Apple Store as someone there will have incentive to fix it for you and not just get you off the phone.

• 
  David Bromley (@DavidBr35205455) reported 18 minutes ago

  @Apple - Has anyone fixed charging port problem on I- Pad. Hard to pay 1300. + for pro and port fouls up. Then Apple Store wants to chg 30 -40 % of orig price to repair ! Until they fix this or have charging pad like phone - it’s a expensive paperweight, lost sales,@tim_cook

• 
  Kossiso Udodi Royce (@kossisoroyce) reported 24 minutes ago

  African AI has an economy problem. We don’t have an Apple Store in Nigeria. We don’t have that kind of purchase power. Until we create proper consumer purchasing power we will just be renting ambition from foreign capital. Data is where we are and we need to do that well to get to the next level.

• 
  Rafael Torres ᯅ (@mundoxrbrasil) reported 24 minutes ago

  @JonOrcera I’d recommend taking it to an Apple Store. Remote support usually isn’t very helpful with this kind of issue. This comes up fairly often on Reddit. Mine had wear on both the battery side and the Vision Pro connector, and Apple ended up replacing the cable. Now I’m just waiting for my next trip so I can use AppleCare for the front glass crack on my Vision Pro, even though it’s never been dropped. 🥹

• 
  pastor.flacc (@pastordotflacc) reported 24 minutes ago

  @retrohoopers Bro posting like he fell down a flight of stairs at the apple store

• 
  🐈 Marney 🐈 - am forgetful housecat meow~ (@MarneyBoba) reported 29 minutes ago

  @rk9466 @faezznaq Lol, apple store peeps managed to fix it so I get to save moolah

• 
  Agujiegbe.nad (@valeriannamani) reported 31 minutes ago

  @benedicta58119 @ugo6ixugo @uebaridornu nna eeh, we actually have a numbers problem, if we have this much rich people, how come top luxury brands aren't setting up shop here, from certified apple store to others, how come new cars aren't being sold in huge numbers ??

• 
  WillLennon (@WillLennonDC) reported 34 minutes ago

  Clicking into itemized receipts and disbursements for reports on the FEC website is giving a 403 error again. Was doing this all afternoon. Tried multiple browsers, multiple devices (including asking a friend in CA to try and walking to an Apple store and using a random Macbook).

• 
  Terence O’Neill (@TerenceONeill12) reported 35 minutes ago

  @WigglyAir can’t even go into the Apple Store without the Apple employee questioning why I’m still using Apple if I have so many problems with Apple and had to sue them in court and win because of their faulty designs…… I sent him back to his manager and told him never to speak to me aga

• 
  sn ⚡️ (@delicatesoo) reported 36 minutes ago

  went to apple store yesterday to get my battery replaced and you’re telling me i need to go back today for a camera issue? ughhhh

• 
  Swanand (@_swanand) reported 36 minutes ago

  @chinmay185 Apple Store payments. But now they support Indian credit cards. Problem solved.

• 
  Jesse Jr Lim (林振燊) (@Jessejrlim) reported 40 minutes ago

  @alphaque Apple store??dafuq should be getting him his own server rack

• 
  Doughmination Gaming (@DoughminCEO) reported 41 minutes ago

  @Apple @AppleSupport If Apple sees this, yes, these are official Apple AirPods, brought from the online Apple Store. I have issues with them, but the Apple Support app is saying I can't get help with them?

• 
  Caffe' Satoshi (@CaffeSatoshi) reported 42 minutes ago

  I hate scammers who use "crypto" as an excuse, they give everyone and all legitimate businesses a bad name I have been following this scam "Crypto" company for a long time. They even had the audacity to open 4 shops in Malta promoting their scam to innocent people in person. They are called DistributeX and have also been organising cult-like "community events" to recruit victims They promise easy money for simple daily tasks (clicking green crypto icons on their app) + big returns on deposits starting from €140. Higher tiers require thousands of euros with massive claimed payouts. 180-day lock-in, referral bonuses, luxury rewards… the classic Scammer's pitch. I have since discovered they have: - NO clear registered company in Malta - No verifiable withdrawals (180-day rule + daily task requirement) - Physical “community centres” that feel like recruitment offices - Targeting mostly immigrant foreigners and using dodgy testimonials - App not on Apple Store but they are on Google Play! I have found warnings and court cases in other countries for this eg. Mauritius FSC alert I NEED YOUR HELP TO HELP DELETE THEIR APP ON GOOGLE PLAY This app should NOT be on Google Play. Apple already rejected or removed it, Google needs to do the same. Please report the DistributeX app on Google Play as a scam / fraudulent app. Spread awareness so more people don’t lose their money. Let’s shut this down before more people fall victims. I will keep you posted with updates and more info very soon. They have almost no official social media presence. Instead, only their “employees” and recruiters promote the scheme on personal profiles. I strongly suspect many of these recruiters are victims themselves, caught in the same trap and incentivised to bring in more people to keep the cycle going. When this inevitably collapses, they’ll likely be left holding the bag. @GooglePlay @Android

• 
  Chuck Finley (@PLL_commish) reported 46 minutes ago

  @kingkrabbyp The @MeekPhill_ hate is warranted, the guy is a 32 year old virgin that is living at home and can’t go down 3 blocks to the Apple Store with out a phone

• 
  Virtually Fun (@virtuallyfun) reported 47 minutes ago

  @JMW_BOYZ The problem is that in places like here we have voices and the absolute fraction of us that comment seem to think in one certain way. I love going to CeX and buying bags full of DvD's for a buck a pop. I picked up a PS1/PS3/XboxOG and have a mountain of old games that I used to play or want to play for mere fraction of the price. But those are brick and mortar with things like rent/employees/insurance/utilities. Massive overhead. The real truth is that it's pretty clear CeX gets the majority of their stuff for nothing or close to it, with a lot of 'new' stuff being overstock/damage from high street retail. Physical media has been dying for ages, and I get it. I have a massive amount in steam. When I had lost everything I physically owned it was so nice to login to steam, and still retain everything. The larger issue is that Valve is the outlyer, I don't think people would mind so much if it wasn't for megacorps like SONY who treat a 'sale' more like a decade rental. Even my Apple store stuff is mostly all gone now. Funny how people don't cry about that one.

• 
  GazaEnterprise (@GazaEnterprise) reported 48 minutes ago

  Apple Is Testing AI Powered 'Live Notes' to Streamline Genius Bar Appointments. Apple is testing a new artificial intelligence feature called Live Notes, designed to make Genius Bar appointments more efficient for both customers and Apple Store employees. Instead of a Genius Bar employee manually writing down everything discussed during a repair appointment, Live Notes uses AI to listen to the conversation and generate a transcript in real time. The feature only works if both the customer and the employee give their consent, making it an opt-in system rather than something that's enabled automatically. Once the conversation is finished, the AI generated transcript is saved directly to the employee's iPad and becomes part of the repair record. This creates a detailed log of what was discussed, including the customer's description of the issue, troubleshooting steps, recommendations, and any repair decisions made during the appointment. The biggest advantage is that employees can spend more time interacting with customers instead of constantly typing or taking handwritten notes. Rather than dividing their attention between the customer and their iPad, they can focus on diagnosing the problem, answering questions, and explaining repair options while the AI handles the documentation in the background. For customers, this could also lead to more accurate repair records. Important details are less likely to be forgotten or recorded incorrectly, which can help if a customer returns for a follow-up visit or if another Apple technician needs to continue the repair later. Having a complete transcript ensures everyone has access to the same information. The feature also has the potential to improve efficiency across Apple's retail stores. By automating notetaking, Genius Bar appointments may move faster, employees could handle more customers throughout the day, and the quality of documentation could become more consistent across different locations. Although Apple is currently testing Live Notes in only some stores, it reflects the company's broader strategy of integrating AI into everyday services. Rather than using AI only for consumer-facing features, Apple is also exploring ways it can streamline internal workflows and improve the overall customer experience. If the trial proves successful, Live Notes could eventually become a standard feature at Genius Bars worldwide.

• 
  Silversoul || HAPPY SYLUSVERSARY ❤️🌹🐉 (@N109Dominator) reported 49 minutes ago

  Anyone outside SeA playing Light and Night? I gen need help with this damn game and stupid apple store issue 😭😭

• 
  白知白（科技与生活） (@qiqi_caijeff) reported 49 minutes ago

  @ShishirShelke1 The Apple Store in Taiwan looking like a giant MacBook from above is exactly the kind of detail-first design Apple is known for. Most companies would slap a logo on a box. Apple treats every retail touchpoint as a product design problem. This level of commitment to the brand experience is why Apple's retail stores generate more revenue per square foot than any other retailer in the world.

• 
  CHUDDYBEST (@ChuchuBr9976724) reported 49 minutes ago

  She can recover her phone or damage it, if is iPhone or visit apple store in Lagos to track down the thief. You can stole iPhone and get away with it. That dude be like em new for thiefing

• 
  Pooja (@poojaofficial5) reported 53 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  BROK UNIVERSE 🐊🐀 (@COWCATGames) reported 55 minutes ago

  @ViuvasDoArcade I had this issue for my game on PlayStore and Apple Store when I made it free ad supported instead of premium, they offer no easy option to know if the player purchased the game...

• 
  Alvin (@Alvin1492840) reported 55 minutes ago

  His Apple Watch battery health was 81% after wearing it for only 10 months. He charged it on his nightstand every night. Left it on the charger until morning. Used Always-On Display all day. Kept cellular turned on even when his iPhone was in his pocket. Ran GPS workouts 5 times a week without closing the session properly. He did everything most Apple Watch owners do. That was the problem. His friend, a former Apple Store technician, looked at his Battery Health screen and said one sentence: "You've been draining this thing twice as fast as it should drain. Apple built 2 features into watchOS that slow the damage to almost zero and you've never turned either one on." She toggled 2 settings. Changed one charging habit. Turned off one feature he didn't know was running. 4 months later his battery health hasn't dropped a single percent. It's been sitting at 81% since. Here's everything she changed 🧵

• 
  Feiyi Girl (@FeiyiGirl) reported 60 minutes ago

  Everyone pay attention. I had been slept without intention again in restaurant, then a woman came over to wake me up, same thing. Every time when I DFU my phone, SDD rat use same thing to put me sleep and do such thing on my restored phone. This time I have to tell everyone what happened when I DFU my device today at Norwich Apple Store: the staff wanted to MDM my device, and I caught it. How shame it is. I requested restore again to not escalate the issue because I think he had been ordered to do so. I didn’t think that even not give up instead of making me sleep again to do such things on my device again afterwards. Insane