Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ambato	Errors	2 days ago
Ituiutaba	Website Down	4 days ago
Guayaquil	Sign in	8 days ago
Aubenas	Sign in	23 days ago
Billy-Montigny	Sign in	1 month ago
Nantes	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  αzυnყαn ꒱ (@adowaable) reported 19 seconds ago

  @rinniimii i mean it didnt matter much to me cus i only used my phone when i went to school though. at home i used my ipad pro 24/7, if i was going anywhere else i just had no phone LOL it became a problem once my ipad suddenly stopped working and i only had that phone as a backup… hence why i had to upgrade :’3 BUT a few months later my ipad is up and working randomly again! right before i was gonna take it to the apple store too LOL, so W all around

• 
  Jack (@jackcoder0) reported 2 minutes ago

  Your iPhone has shortcuts Apple never told you about. You've owned it for years and used maybe two of them. A former Apple Store Genius who spent 5 years teaching customers how to use their phones said the same thing happened every day: a customer would come in with a problem that a built-in shortcut already solved. Editing text. Undoing mistakes. Scanning documents. Switching apps. Selecting multiple items. All solvable with a gesture nobody taught them. "Apple builds shortcuts into every corner of iOS and never puts them on the box. There's no tutorial. There's no pop-up tip. There's no guided walkthrough. You either discover them by accident, hear about them from a friend, or use your phone for 5 years without knowing your keyboard is a trackpad, your back panel is a button, and three fingers can undo anything." He said most iPhone owners interact with their phone the slow way tapping, scrolling, switching between apps one at a time when a gesture, a shortcut, or a hidden feature could do the same thing in half the time. "You're doing 40 taps a day that could be 10. The shortcuts are already on your phone. Nobody showed you." Here are the 9:

• 
  Ibrahim Kwajaffa (@ibrahimkwajaf) reported 3 minutes ago

  @Hassaan_Shehu @DStvNg @InterswitchGRP Download mydstvapp on play store or apple store. Use it to clear E16 error.

• 
  dk 🦧 (@putyou0nscarves) reported 3 minutes ago

  apple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure

• 
  Shayne (@shayne_snape) reported 9 minutes ago

  My app got rejected for a missing Terms of Use link in description.That's the Apple store Review experience. A static field. Checkable in seconds — at submission time.The automated check fired the NEXT DAY instead. Back of the queue. A weekend lost to a 10-minute fix. The tooling exists. It just runs a day late.

• 
  Bonafide Brand (@everythingfxx) reported 10 minutes ago

  @theglobalZinny That #7,600 every 2 weeks no make sense at all — you're right to be confused. If it's meant to be 1 month, you shouldn't be paying twice. Let's sort it out quick: 1. Which premium is this? Is it Meta Verified, X Premium, TradingView, or Meta AI Premium? The #7,600 price sounds exactly like Meta Verified in Nigeria, and that one is supposed to last 30 days, not 14 days. 2. Why it might be disappearing after 2 weeks: • You might be on a 2-week trial that auto-converts • Your payment didn't fully renew, so it drops off and asks you to pay again • You have 2 active subscriptions running (one on Facebook, one on Instagram) — so it looks like you pay every 2 weeks • Network/bank declined the renewal, so it cancels early Can you check this for me so I can guide you properly: • Where do you see the expiry date? Is it in Settings > Meta Verified / Subscription? • Are you paying via Play Store, Apple Store, or directly with card? • Do you get a receipt email after each payment? What to do for now — don't pay again yet: 1. Go to your phone's subscriptions: • iPhone: Settings > Apple ID > Subscriptions • Android: Play Store > Payments & subscriptions > Subscriptions See if it says 2 weeks or 1 month, and if you have duplicate subs. 2. If it's Meta Verified, go to Accounts Center > Meta Verified > Manage — it will show the real expiry. 3. If it truly expires after 14 days but charges for 30 days, that's a billing error. Don't keep paying. Cancel it and I can help you raise a support ticket to get the refund for the extra charge. Tell me which app it's for and where you subscribed from, I will walk you through fixing it so you only pay once a month.

• 
  j (@cosmj3ss) reported 19 minutes ago

  For the record, it was the passwords in the Apple password manager app that were compromised/had to be changed because were wrong password logging in/after visiting the Apple store & using their wifi?, (Using the Proton Pass app now & passwords are problem free)

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 20 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  bree🫀 (@peachcider_bree) reported 20 minutes ago

  @ABENIBABYYY It’s funny cuz I only go this one because John Lewis was on sales and it was £100 discount compared to what the prices were at Apple Store I didn’t have any issue until I started using my 16 and noticing the difference

• 
  _its_not_real_ (@_its_not_real_) reported 22 minutes ago

  What I learned from the book "Apple in China" is that communism means gunning down people in the brand new Apple Store who are being unruly and anti-social, so who can say if it is all that bad.

• 
  William AI (@wiliam23820a) reported 26 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  Anubhav (@Anubhavhing) reported 30 minutes ago

  For Real Apple really needs to level up there Apple Store Connect platform. Everyday something is broken. I have been trying to get into the Integration page for a day now, it just shows that there is a error and the whole page reloads.

• 
  🍃 (@nikewrayy) reported 33 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Omkaar🔆 (@buildwithomkar) reported 34 minutes ago

  Faced a similar issue at the Apple Store recently. Opted for credit card EMI on a MacBook, but the entire amount was billed upfront in one go. The store blamed it on the bank rejecting the backend EMI conversion. Credit card EMI processing in retail is notoriously messy.

• 
  Rich (@Rich00153) reported 35 minutes ago

  @LucyTrims @veryfathomer @cookhamcockapoo Bath has to do something with the old M&S - you can't have the biggest shop in town standing empty. I was shocked by Quakers Friars in Bristol the other day - all shops closed down, the Apple Store, everything. This was supposed to be the high-end shopping experience in Bristol

• 
  Faustino (@77bncvbsdcg) reported 35 minutes ago

  @wotaf0 Apple store delisting will slow new installs

• 
  Matteo (@matteodotsui) reported 42 minutes ago

  @vibhu Let me ask you a question @vibhu I got to know you via Solana Spaces. Those beautiful, minimalistic physical stores that gave out Apple Store vibes and sadly ended up closing down. Looking back, what made you conclude those were a mistake?

• 
  LibbyAnn C (@MarineLibby) reported 42 minutes ago

  @OzzySkateboard Here are a few bullet points from my week/month/summer/year/decade: I got up to an iPhone 12 that I bought fresh from the Apple Store in the summer of 2022 on my way to the airport to fly for an African Safari vacation. I realized my smashed camera iPhone wasn't gonna do. Only time I ever bought fresh from the store. Four years later I bought my third third iPhone 12, second refurbished iPhone 12 best of the best and got all kinds of screwed over by Walmart and Apple and Allstate Square trade protection plan so I am now mailing in my broken iPhone iPhone 12 and this is one of the last things I will do on this phone, the top half of the touchscreen doesn't work. They are giving me almost what I paid for it only because the seventh operator I talked to acknowledge that I started to return the phone before they anomalously cancel the insurance protection plan six days later. That was a month ago apparently on the books and I've been discussing this with them for three weeks. OK that was very very in-depth and just one bullet point. The end of the bullet point is I'm going to start using an LGK 51 I have lying around and maybe just use it for a map and texting and do literally everything else on my computer if and when I want to accept YouTube I will continue to do on the television from time to time but I will become a lot more selective in the content I view and I am unsubscribing from many many many many content creators who are feeling really bad this week for Perez Hilton, thanks for telling me that y'all are tethered opposition!!!

• 
  William AI (@wiliam23820a) reported 43 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Roger (@rgrfoss) reported 44 minutes ago

  Apple store connect review process is broken. Takes over a week to review an app.

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 46 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  Sarah Halsted (@SarahH255030) reported 47 minutes ago

  I think my iPhone is defective. My texts won't send so I was forced to phone someone at 8:45 am, yuck, and they told me it said "Unknown Caller". And I am having trouble getting the phone to turn off. I guess I'll have to visit the Apple Store again and try to get a new phone... @Apple

• 
  Traction Avant (@citroenista) reported 48 minutes ago

  @SusanDReynolds Need a cop? All you need to find is an Apple Store and there will be at least one cop out front courtesy of Apple,,, no Apple Store nearby, if you’re a sailor, no- your assailant has a gun be absolutely sure to mention that to the police when you call, it makes a difference. During those 20 years, we were consistently the only house on the entire block to display lights out front at Halloween and Christmas. We gave out a **** ton of candy. I saw some guys Tazed out my living room window , once my wife saw a stabbing across the street where, after the cops showed up, everyone left OK. five police in riot gear with ARs arrested a guy down the street, in his apartment . I was mugged a block away, identified who did it. The cops assured me that the bad weekend he was about to have was probably going to be the only punishment he got and they were right thanks. I watched thousands of dollars of groceries walk out the Safeway door at seventh and Cabrillo. My fondest memory was watching a Young partier with crazy hair run out the front door with a 12 pack and a chicken and hop on his skateboard which he had deftly positioned across the street. He was down to Balboa, dragging the tail to maintain his speed it was quite awesome.

• 
  Ray lopez (@raylopez1112) reported 52 minutes ago

  @KenzieTaylor91 I heard they shut down telegram on the Apple Store

• 
  Flannery (@moment4887) reported 54 minutes ago

  @MoMo_PSB Why is my momo app not working. Even the used is not working. It’s telling me to go and download the new version from Apple Store any your app as been taken down

• 
  Camila (@camhuerta_pan) reported 54 minutes ago

  @AppleSupport where can I get support that is not the apple store, I live in Madrid and since January my phone has not been working, I have been to the genius bar 5 times and they aren’t able to fix it neither give me a solution, mind you I have apple care….

• 
  Boon Tee (@BoonTeeEng) reported 55 minutes ago

  If you bought an iPhone and think paying extra for AppleCare means @Apple will take care of you when the battery becomes practically unusable, think again. Apple’s position is simple: if your battery capacity has not dropped below 80%, they will not cover the battery replacement under AppleCare. My own experience has been extremely disappointing. After almost two years of using my iPhone, the battery has degraded so badly that it can no longer last a full day outside under normal usage. When the phone was new, the same kind of usage could easily last me around two days. I went to the Apple Store. I raised the issue with Apple Support. I formally complained and escalated the case. In the end, the answer was still the same: policy is policy. If the battery is above 80%, replacement is out of pocket. What frustrates me most is the complete lack of regard for the actual user experience. Apparently, it does not matter how badly the battery performs in real life. It does not matter how much the battery has deteriorated. As long as that number on the screen has not crossed Apple’s magic 80% line, the answer is no. So much for paying for AppleCare and expecting meaningful support when the product has clearly degraded. Very disappointed with Apple. @tim_cook

• 
  rozie (@rozieramati) reported 56 minutes ago

  the endless livestream started when i was at the cheesecake factory for the 1st time with my mom. this boy i liked was the first to text me about it. my phone was ab to die so i pleaded to go charge my phone in the apple store. my mom agreed & i ran down the grove to watch <3

• 
  CJ Tokoni (@CjTokoni) reported 57 minutes ago

  @jafivet All she had to do was just go to the Apple Store and they will fix it

• 
  Hardik Guliani (@haaardddikkk) reported 59 minutes ago

  My iPad Air, bought in Feb this year, has terrible battery drain during streaming or video calls—100% to 20% in just 4 hours. I’ve visited the Apple Store and contacted Apple Support, but still no resolution. @AppleSupport @Apple, please look into this.