Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Errors (43%)
- Sign in (29%)
- Website Down (29%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Billy-Montigny
|
Sign in | 5 days ago |
|
Nantes
|
Website Down | 1 month ago |
 Capitólio
|
Errors | 1 month ago |
 Adelaide
|
Errors | 1 month ago |
 Ahmedabad
|
Sign in | 1 month ago |
|
Ahmedabad
|
Website Down | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Don_Devvs (@Agbovictor20) reported@WALEBNXN Download 1.1.1.1 on Apple store or play store .. turn it on whenever you want to login x and you will see everyone
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Doughmination Gaming (@DoughminCEO) reported@Apple @AppleSupport If Apple sees this, yes, these are official Apple AirPods, brought from the online Apple Store. I have issues with them, but the Apple Support app is saying I can't get help with them?
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el. #BRINGBACKVALKO (@ellinightss) reported@purple_starzz14 like i said, the ratings does not influence on the game shutting down. the game shuts down either: a) the company pulls out the game itself or b) apple store pulls the app out because the app company did not comply to the t&cs met during the agreement
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昶謲 (@howyouarrive) reportedI have to say, Apple's payment system has some serious issues.@AppleSupport When I tried to apply my $100 account balance to a checkout order on the Apple Store, the credit was applied correctly. I am trying to purchase four AirTags for same-day delivery, which requires me to pay an additional $15. The system gave me several payment options: Apple Card, Visa, or Apple Pay. I tried every single one of those options. Even though I correctly entered all of my personal information and billing address, I kept receiving the same error message: "Your payment authorization failed. Please verify your information and try again, or try other payment methods." Furthermore, I encountered several front-end bugs during the checkout process, such as misaligned icons. There was also an issue where the Apple Pay interface would open but remain completely blank. I would like the Apple team to look into these issues.
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Kool-Aid McZynstry (@KAZynstry) reportedKAMs Thursday and it’s not even 2 pm: 5 hours working in the same air quality Chinese kids make Nike shoes in AT&T store to fix phone: $425 for new phone Apple Store: 90 minute wait to be told $400 repair Currently eating chick fil a to suppress my crashout
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Octaine (@octainebg) reported@that_john_doe @aaronp613 Firstly these device are obsolete now, second the firmware that was unsigned was the newest one for the model not some old firmware Also iPhone's slow down and overheat when the battery is bad, change that battery in an Authorized Service or Apple Store and see performance go up
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Ms. Humble Diva (@humble_diva81) reported@jolissaxo_ I cried bc after my dad died all I had were his voicemails. Went to the apple store bc I had an issue with my phone , the worker reset my phone without asking me. The way I bawled in that store! I would've kept my phone broken to never lose those. This one had me in my feelings!
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Bee Bee (@_iadorewomenn) reportedImma make it to the Apple Store way before my apt time … they just need to take me fix the problem so i can go
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BROK UNIVERSE 🐊🐀 (@COWCATGames) reported@ViuvasDoArcade I had this issue for my game on PlayStore and Apple Store when I made it free ad supported instead of premium, they offer no easy option to know if the player purchased the game...
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I AM WHAT I AM (@bravta2bravta) reportedMy brand new iPhone 17 pro max; less than a year old is getting hot unnecessarily! What should I do? @Apple what’s going on with your product? Why’s your latest phone in your company acting weird and not working effectively? Why’s it getting hot when it’s a brand new phone? Why should it even have any cause to have any problem when I actually bought it outright from your Apple Store? Why? I should’ve just gone for the Google Pixel 10 pro max that I wanted to buy initially. This is bull ****! 💩
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L3M (@angu_l3m) reportedme leaving the Apple Store with airpods down my throat
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Giles Van Gruisen (@gilesvangruisen) reportedOne time my friend complained about his laptop not working, said he was about to go out to the Apple Store and buy a replacement. I fixed it by deleting about 100gb of hidden Garmin files
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But E Go Pay Me (@LasLasBetNaScam) reported@palmpay_ng @palmpay_ng Did you guys have a problem with your app on Apple Store... Cos I can't find Palmpay on Apple store
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Dosa (@__chiefdosa) reported@SlattReturns I WAS JUST IN THE APPLE STORE YESTERDAY TO FIX MY PHONE
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Azure🩵 (Coms open) (@RuriAzure_) reported2 Like in Germany GPlaystore, there is nothing there. Even ******* Apple store got nothing. It was a mistake, an error. They forgot to remove that notice because of the recent events. Cant you all ******* stop, use your brains, and breathe?
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HereForTheGoss (@filmandtvdive) reported@royzanov That is 100p him lol. The same happened with the NYC Apple Store photo/vid and then someone slowed it down and it showed.
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Alvin (@Alvin1492840) reportedSwap 2: The $50 Apple Store screen protector installation replaced with an $8 Amazon 3-pack. He'd walked into the Apple Store 3 times across 3 iPhones and paid for their screen protector installation. $50 each time. An employee cleaned the screen, applied the protector using an alignment tool, and pressed out the bubbles. Total time: 4 minutes. The repair tech told him the screen protector Apple installs is 9H tempered glass. The same 9H tempered glass that sells in 3-packs on Amazon for $8. The "H" rating refers to the Mohs hardness scale. 9H is the industry standard for every screen protector on the market Apple's, Zagg's, Spigen's, and the unbranded Amazon listing. Same hardness. Same thickness. Same oleophobic coating. The Amazon 3-packs include the same alignment frame Apple uses in-store. Place it on the phone. Drop the protector. Press down. The frame guarantees perfect alignment. No skill required. No Apple Store appointment required. He'd paid $150 across 3 phones for a product that costs $2.67 per unit on Amazon with the same installation tool included free. Saved: $42.
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billie (@morksenposting) reported@etemologypika thank you i’m trying to fix it I have acetabulofemoral joint pain from standing like gay little monkey in apple store without realizing it
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Daily Ryan Leonard (@dailylenoo) reported@happycitizem you not down with apple store monkey leno?
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Memories collection (@gunpeiyokoifan) reportedBut FRIEND!!! what if your pocket machine acted funny, but I became technician and figured out how to fix it? like if I worked at Apple Store and you visited America again 🥹
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Virtually Fun (@virtuallyfun) reported@JMW_BOYZ The problem is that in places like here we have voices and the absolute fraction of us that comment seem to think in one certain way. I love going to CeX and buying bags full of DvD's for a buck a pop. I picked up a PS1/PS3/XboxOG and have a mountain of old games that I used to play or want to play for mere fraction of the price. But those are brick and mortar with things like rent/employees/insurance/utilities. Massive overhead. The real truth is that it's pretty clear CeX gets the majority of their stuff for nothing or close to it, with a lot of 'new' stuff being overstock/damage from high street retail. Physical media has been dying for ages, and I get it. I have a massive amount in steam. When I had lost everything I physically owned it was so nice to login to steam, and still retain everything. The larger issue is that Valve is the outlyer, I don't think people would mind so much if it wasn't for megacorps like SONY who treat a 'sale' more like a decade rental. Even my Apple store stuff is mostly all gone now. Funny how people don't cry about that one.
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Rafael Torres ᯅ (@mundoxrbrasil) reported@JonOrcera I’d recommend taking it to an Apple Store. Remote support usually isn’t very helpful with this kind of issue. This comes up fairly often on Reddit. Mine had wear on both the battery side and the Vision Pro connector, and Apple ended up replacing the cable. Now I’m just waiting for my next trip so I can use AppleCare for the front glass crack on my Vision Pro, even though it’s never been dropped. 🥹
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emma ♐︎ ⋆˙⟡ (@starboyseong) reporteda really hot guy helped me today at the apple store in my mall and we were bantering so im abt to pull a jh in this fic and have problems w my apple devices every single time i see him working until it works
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kanak soni (@kanakvsoni) reportedI first visited the Apple Store in Jaipur when the problem was intermittent. The technicians couldn't reproduce the issue, so no defect was found at that time. Now that the issue has become frequent, I revisited the store and was informed that the display needs replacement. (5/8)
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toned madonna (@apologetits) reportedU go to the Apple Store for one simple Genius Bar fix and I swear to god they do all this complex face scanning and data scraping **** to match you with their most fuckable Genius
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Lahngz_Da Alpha Dog (@LangelihleMaph1) reportedIPhone users in my circle are constantly stepping into an Apple store bc for some reason or another-their phones are not working! I own 5 Samsung phones as we speak, no issues!
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trader jobi (@shotaroto) reportedspent my last dime on this PLUS got a crush on the apple store guy like what’s the use in all of this for it to glitch
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Michael Pepper (@M1CHAEL_PEPPER) reported@_TheJasonC Let’s not forget the trust factor. I’ve seen plenty of stories about the poor customer service with Samsung. I’ve experienced it myself with issues with trade ins. They’ve tried to tell me I didn’t send in a device in the condition I said it was. The minute I mentioned having photos and videos of the condition and me packing it up, all of a sudden, they weren’t going to try to issue a charge back to me anymore. That happened a few times. Then, there’s the turn around for repairs. I’ve had a few things repaired by Apple and they’ve had them back to me within a few days. Shipped out on Monday and back to me by Wednesday. I’ve seen people have Samsung take weeks to months. Also, the ability to easily message with Apple support through iMessage. There’s trust that if you have an issue, you will be able to get ahold of someone and they’ll do their best to help you if they can. Yes, there can be the occasional poor support, but it’s far less often than the numbers I’ve seen with issues with Samsung. Google has their issues as well. My sister had an issue with her Pixel 6 Pro. They replaced it 4 times before she got so frustrated that she ended up just buying the 9 Pro XL. Neither Google nor Verizon seemed to understand the importance of keeping the customer happy. She was close to getting an iPhone and switching carriers. She’s been a Pixel user since the first Pixel. Apple is about not only the ecosystem but their post sales support and how they stand behind their products. Things like, if I switch from individual services to Apple One, they’ll refund the unused days prorated. Things like, when I had some dead pixels form on a MacBook Pro Display, I took it into the Apple Store, they ran some test and while they were doing those tests, they had things my son could do so he wasn’t bored and as a parent that is significant. He played some games on an iPad and watched something on the Apple TV. I’ve not once walked into an Apple Store and been ignored. But, I’ve tried to get help from Samsung reps inside a Best Buy and it was like I was asking a lot of them. It’s about training of their staff and how their employees treat the customers. I’ve never felt rushed either. I was picking up an iPhone, last year and did a trade in and they let me make sure everything was transferring over and made sure I didn’t need anything while my apps and settings transferred over and my carrier service moved over. The store closed and they let us finish up what we were doing while they did their closing duties. When we left, then had a bag with candy that each of us (my wife, son and I) got to take some. It was around some holiday. For me, it’s like being part of a family or big friend group. It comes down to how often have I been frustrated vs how often have I been very pleased with my experience and even had someone go above and beyond what I expected. Those experiences create loyalty.
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Nojme (@NojmeArt) reported@Smear_Sys @SThrober The issue is the length of the game. 2 hours for a game is a very low bar to hit. Even youtuber slop games like banban figured out how to hit the time limit. If your game is essentially a mobile game like flappy bird steam isn't the place for it, put it on apple store
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Adam Koszek (@wkoszek) reportedIt's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.