Apple Store down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (40%)
• Errors (37%)
• Sign in (23%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Estelí	Sign in	11 days ago
Hamburg	Errors	11 days ago
Jaipur	Errors	11 days ago
Menomonie	Errors	12 days ago
Dundee	Website Down	12 days ago
St. Louis	Errors	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dennis (@d3nnis_____) reported 1 minute ago

  @sdellag When you hear about a man causing trouble at the Easton Apple store, know it’s Karen Della Gatta

• 
  Kaiz Hudda (@kaizhudda) reported 4 minutes ago

  @Jon4Lakers In Australia the site went down. Lots of errors when ordering. All the pick up slots @ the Apple store got filled up A$AP

• 
  Ritesh Patel (@ppaddy74) reported 4 minutes ago

  @johnlewishelp returned an Apple Watch to be fixed and said no issues and is fine. My experience it’s still faulty a week after returned from JL and now being told to go to Apple store. Feel like wasting my time with JL, it’s got a 2 year guarantee now I need to go @AppleSupport

• 
  bohdan zachary (@bohdan_zachary) reported 5 minutes ago

  Apple Store disaster trying to order my iPhone13. Really not working as one would expect from Apple. Decided to wait #AppleStore

• 
  Vick (@Yoo_Vick) reported 8 minutes ago

  @phillymon15 I’m pick it it up at Apple store down the street from work ! I get it next Friday!

• 
  Dread Pirate Jeff (@jdlane) reported 8 minutes ago

  @Apple @tim_cook maybe for your next big announcement you can tell us all how you plan to fix your broken processing system so people with the Apple Card, using Apple Pay to buy an Apple iPhone from the Apple Store using the Apple Store App can actually pre-order their phones.

• 
  Frosty ☃️ aka Austin 🏆 (@TheFrosty) reported 10 minutes ago

  A lot of friends had issues with Apple store this morning, I on the other hand likely got the west coast servers at 5:10 am and had no issues. New iPhone should be here next week in the first delivery batch. But first golf.

• 
  Justin🔛Assassin's Creed Valhalla (@crashingechelon) reported 12 minutes ago

  @sammysayys___ @9to5mac @ChanceHMiller My wife ordered hers through the AT&T app without issue. I went through the Apple Store app to use iUP. Other than the store taking forever to load up I didn't have any issues with pre-ordering it for 9/24. She had her pre-order before the Apple Store even loaded.

• 
  James Scott (@ozjs) reported 15 minutes ago

  @willislim @Telstra You think that’s bad, I’ve got 3 potential orders (2 failed payment but received confirmation, 1 pc browser order without error) in mysterious states of confirmation with partial charges for 2 orders via the Apple store.

• 
  Jamie Hendrix (@Jamie_R_Hendrix) reported 18 minutes ago

  @shayes287 @Apple Ewwwwwww! I’m having issues checking out too, through the Apple store app.

• 
  Tyler (@tording99z28) reported 21 minutes ago

  @BrandonButch Process went fine for me. I did have to do two different transactions for two phones which was slightly annoying but all went through with no issues. Picking up phones next Fri at 8:00 am at my local Apple Store.

• 
  Lan (he/him/his) (@zhlansama) reported 25 minutes ago

  The Apple Store is still loading. Is the website down? That is a really bad shopping experience. I am surprised how bad your web service is. #iPhone13 #Apple

• 
  Andrew (@turningbones) reported 26 minutes ago

  @purplelime November 16-24 for 1TB Silver. Now I’m reading everyone using Apple Card is having issues. Fortunately mine worked. Setting up the pre-pre-order in the apple store app set me back 15 minutes thanks to it glitching. If I hadn’t noticed I’d have sent me a gold phone to California.

• 
  David Rye (@DavidRye) reported 27 minutes ago

  @AppleSupport Everything good with the Apple Store, trying to pre-order the iPhone 13 Pro and the app and the webpage seem to be a little broken.

• 
  Toby (@ToobiiiCodes) reported 28 minutes ago

  Dudes if the @Apple store has gone down for you… #apple just use #stormfront @stormfrontapr 👀🙌

• 
  Suresh Penumatsa (@spenumatsa) reported 28 minutes ago

  @9to5mac @ChanceHMiller Prepared my order through the Apple store app on the day the iPhone 13 was announced and had no problem ordering it today using my Apple Card. Took less than 2 minutes.

• 
  🛵🇦🇺 Cam 🇦🇺🛵 (@OzScooter) reported 33 minutes ago

  @AppleSupport Hi, is the Apple Store a bit broken? My order would not go through for an iPhone 13 and it has now deleted my iPad mini order from a few days ago too! I still have the email for that but the order is now not found 😞

• 
  Patrick Perdue™ (@BorrisInABox) reported 35 minutes ago

  iPhone 13 Mini ordered. The Apple Store was exceptionally slow (unsurprising), made slower by the fact that I changed credit card and shipping address from my primary. Saved $20 in taxes though, so there's that. However,, my preorder disappeared, and had to do it again.

• 
  AJ Morris (@ajmorris) reported 39 minutes ago

  @curtismchale @dimensionmedia I was able to order 2 but through very different means. This means I'll now have to sit at the apple store and deal with returns and swap cards to my Apple card. Seems for me it was just the Apple Card was the issue -- similar to other reports.

• 
  Sammy Angor (@sammysayys___) reported 40 minutes ago

  @9to5mac @ChanceHMiller Hate to say it, but I ordered my girls phone from AT&T 15 minutes before Apple had their website up and for the first time checking out through AT&T was a breeze. I prepared my order yesterday through the Apple store app and used chase with Apple Pay , no problem.

• 
  ✨Scott Yoshinaga✨ (@kimonostereo) reported 41 minutes ago

  I shouldn’t complain… but every year the experience and process of using the Apple Upgrade program via the Apple Store app has been painful. I get that the system gets overwhelmed, but the lack of error messages leaves you wondering what exactly the issue is.

• 
  Steve Riggins (@steveriggins) reported 43 minutes ago

  Another issue with this preorder is that the Apple Store app card information screen would not mark the card number field or security code field white unless I tapped the month picker. This is not acceptable quality software.

• 
  Hector Ricky Flores (@rix530) reported 44 minutes ago from Sacramento, California

  Lots of errors through the Apple store app for pre order. went to verizon app and it was a breeze but now I got an email saying Apple store order went through. So two iPhones coming? We shall see #iPhone13ProMax

• 
  Adil Zohrri (@AZohrri) reported 45 minutes ago

  @DetroitBORG I noticed that the website was having a lot of issues. Thankfully, the Apple Store App didn’t have any problems. My preorder experience sure was smoother back in 2019 though.

• 
  TheNolanK (@TheNolanK) reported 47 minutes ago

  The Apple iPhone 13 Pro Max Pre-Order did not go smoothly: - Apple Store Crashed - Apple Card Processing Crashed - Pre-Approval was ‘Denied’ *Waited 5 Mins* - Store Still Down - Delivery went from Sep 24 to Oct 11 *Waited 15 Mins* - Changed Colours - Used AmEx - Got Phone ✅

• 
  Sam (@purplelime) reported 47 minutes ago from South Shields, England

  @turningbones NOVEMBER?!! I just checked on UK Apple Store and delivery date is still Friday 24th September which is very unusual for 45 minutes after the pre-orders went live. Store was down here until 1.10pm for me, I just wanted to check trade-in value for iPad Air 4 if I bought iPad mini.

• 
  e (@rosyaries_) reported 48 minutes ago

  apple store is down ahead of the iphone 13 preorders….the mercury retrograde shadow working overtime LMAO

• 
  brooke (@brookerhianne01) reported 48 minutes ago

  apple store stop being terrible for 3 seconds challenge!!!!!!! literally been on the website since 7:50 and i still haven't been able to get my preorder in🥰

• 
  Aurelian (@aurelianv) reported 52 minutes ago

  @reneritchie Did you find the apple store was slow this morning?

• 
  Kiana✨🐘 (@_KianaRJ) reported 54 minutes ago

  Is anyone else experiencing issues with seeing your order status? I received a confirmation email with an order number. But the Apple Store app and website are saying I don’t have an order in their system? I thought the pre-pre-order was supposed to fix these issues?😑#Apple