Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	18 days ago
Capitólio	Errors	19 days ago
Adelaide	Errors	24 days ago
Ahmedabad	Sign in	26 days ago
Ahmedabad	Website Down	26 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🐈 Marney 🐈 - am forgetful housecat meow~ (@MarneyBoba) reported 1 minute ago

  @rk9466 @faezznaq Lol, apple store peeps managed to fix it so I get to save moolah

• 
  ಅನಂತ್ ಸುಬ್ಬಣ್ಣ (@AnanthSubbanna) reported 3 minutes ago

  @usmantweets_ I got the same problem with my iPhone 14 plus. Rear camera is not working. Unfortunately, as per the apple store, the service program is not going to be covered for my device even though my device is manufactured in Dec 2023. @AppleSupport @Apple pls help

• 
  Metal (@MetalXMeta) reported 3 minutes ago

  @TinyMetaX @Apple Ohhh that is a ****** PROBLEM 🫪 Find an Apple Store asap and bring it to their attention

• 
  braceface_nana (@braceface__nana) reported 4 minutes ago

  Been at the Apple Store and phone store like 4 times just give me a ******* break the queen is finally fix for good

• 
  🫧Knicole (@Knicoleleo) reported 8 minutes ago

  My battery is dying quick, camera issues & now starting to overheat. I despise having to go into the Apple Store 😒

• 
  jabbermay (@jabbermay) reported 10 minutes ago

  @keepindeepspace 2024 & 2025 VIP as well and I'll be sending a similar message tomorrow. I've already begun the refund process through Google Play Store and they said they're collecting data on developer issues like this, so I encourage you to reach out to them (or Apple Store) as well.

• 
  Feiyi Girl (@FeiyiGirl) reported 12 minutes ago

  Everyone pay attention. I had been slept without intention again in restaurant, then a woman came over to wake me up, same thing. Every time when I DFU my phone, SDD rat use same thing to put me sleep and do such thing on my restored phone. This time I have to tell everyone what happened when I DFU my device today at Norwich Apple Store: the staff wanted to MDM my device, and I caught it. How shame it is. I requested restore again to not escalate the issue because I think he had been ordered to do so. I didn’t think that even not give up instead of making me sleep again to do such things on my device again afterwards. Insane

• 
  Pooja (@poojaofficial5) reported 18 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  Cameron Hogan (@thecameronhogan) reported 20 minutes ago

  Most customer service conversations were never actually about the problem. A surprising number happen for one reason. People are lonely. We have all felt the edge of this. A stretch of days without real connection… And suddenly the cashier, the barista, the receptionist, the person on the help line… Feel strangely important. In 2020, a grocery run became the highlight of the week. A few words with a stranger landed like a feast. We were not shopping. We were starving for contact. Now carry that same hunger into ordinary life. The answer is on Google. The fix takes thirty seconds. The issue is small enough to solve alone. And still… We call. We wait on hold. We drive there in person. Because the problem was never really the problem. The contact was. I saw this clearly standing in an Apple store one afternoon. A man frustrated that his seven-year-old phone was not as loud as it used to be. Around him… A dozen more carrying problems just as small. Tiny inconveniences held up like emergencies. Each one quietly purchasing a few minutes near another human being. Those were not technology problems. They were connection problems. People reaching for human contact… Using the only doorway that felt socially acceptable. A broken phone gives us permission to be cared for. Loneliness does not. And this is what happens when a need goes unmet for too long. It starts disguising itself. Not manipulation. Not selfishness. Just an unmet human need… Looking for the nearest warm signal the only way it knows how. And it usually lands on whoever is paid to stay patient. Service workers absorb this all day. Hours of other people's quiet loneliness… Arriving disguised as complaints they cannot actually solve. Because the real ache was never on the work order. Which means much of what we call customer service… Is not actually a customer service problem. It is loneliness… Quietly rerouted through the one interaction people could justify having. So the real fix was never better support. Or shorter wait times. Or more efficient systems. It is connection… That does not have to be manufactured. Because when people feel genuinely seen in everyday life… A thousand invented problems quietly disappear. Along with the weight they place on everyone paid to carry them.

• 
  I AM WHAT I AM (@bravta2bravta) reported 25 minutes ago

  My brand new iPhone 17 pro max; less than a year old is getting hot unnecessarily! What should I do? @Apple what’s going on with your product? Why’s your latest phone in your company acting weird and not working effectively? Why’s it getting hot when it’s a brand new phone? Why should it even have any cause to have any problem when I actually bought it outright from your Apple Store? Why? I should’ve just gone for the Google Pixel 10 pro max that I wanted to buy initially. This is bull ****! 💩

• 
  sn ⚡️ (@delicatesoo) reported 25 minutes ago

  went to apple store yesterday to get my battery replaced and you’re telling me i need to go back today for a camera issue? ughhhh

• 
  Manol T. (@manol_ai) reported 26 minutes ago

  I make ios apps and I don't have an IPhone Neither mac. This is how I do it: - made the app over @expo with claude code - set up my github actions (ci cd) to create android (adb) and ios builds (ipa) - they go directly to the internal testing track for android dev console and testfight in apple store connect - I rent a @MacinCloud for $30 to run ios emulator and make sure the app works for emulator - invited 2 friends to testflight - they report me bugs and I fix it I am stubborn enough not to buy an iPhone but spend money on ads. What are your app building challenges? #buildinpublic #mobileapps #testflight

• 
  Chidanand Tripathi (@thetripathi58) reported 26 minutes ago

  A man's iPhone battery was dying by 2 PM every day. But his Battery Health was at 99%. He constantly closed background apps. Turned down his brightness. Lived on Low Power Mode. The battery still melted like ice in the sun. He went to the Apple Store, ready to pay $89 for a battery replacement. The Genius Bar employee held up a hand: "Keep your money. Let me show you something." She opened Settings → Privacy & Security and sighed. "There are silent 'vampire' features bleeding your battery dry. Apple turns almost all of them on by default. Nobody tells you they exist. Let's fix it." Here's what she showed him in the next 8 minutes. 🧵

• 
  Joey Hansen (@joeydhansen) reported 28 minutes ago

  Big props to me for successfully ordering a USB-C cable from the Apple Store website after 4 days of unsuccessfully attempting to do so. I kept sitting down to order the cable, got distracted and then at some point the following day remembered I didn't finish the order.

• 
  billie (@morksenposting) reported 29 minutes ago

  @etemologypika thank you i’m trying to fix it I have acetabulofemoral joint pain from standing like gay little monkey in apple store without realizing it

• 
  Daily Ryan Leonard (@dailylenoo) reported 33 minutes ago

  @happycitizem you not down with apple store monkey leno?

• 
  Ashok Shetty (@savidhyashok) reported 33 minutes ago

  @poonamjourno @AppleSupport @Apple In the cost they will quote you may get a Good Brand Tab any day. I had approached the Apple store with Macbook issue of key pad numerical numbers key not working And they quoted Rs 30,000/-

• 
  free palestine 🇵🇸 (@eclairification) reported 35 minutes ago

  it’s over now but for Two Years they were having Apple Store lock in nights playing games on the iMacs collecting private paychecks from one of the worlds biggest companies and the justification was that a basic lock between two empty rooms was broken. the mall had security

• 
  Chidanand Tripathi (@thetripathi58) reported 38 minutes ago

  Reclaiming Your Device The man walked out of the Apple Store that afternoon with his original battery still inside his phone and his eighty nine dollars still safely tucked into his pocket. A week later, he sent the Genius Bar worker a short message. He was finishing his entire work day with forty percent of his battery still remaining. He had not touched the Low Power Mode button a single time. We have somehow accepted a strange reality where we think our expensive modern devices just naturally degrade in a few short months. But the truth is much simpler than that. Tech companies design these phones to constantly harvest data, build their corporate networks, and serve their massive ecosystems silently in the background. They are actively using your hardware and your battery life to do their heavy lifting. Stop letting your own phone work against you. Take fifteen minutes tonight, sit down on the couch, and go through this list. You bought the phone to serve you, so make absolutely sure it actually does.

• 
  Lahngz_Da Alpha Dog (@LangelihleMaph1) reported 40 minutes ago

  IPhone users in my circle are constantly stepping into an Apple store bc for some reason or another-their phones are not working! I own 5 Samsung phones as we speak, no issues!

• 
  DARK DECEPTION (@DarkDeceptionDD) reported 43 minutes ago

  Super Dark Deception CH2's release has been delayed on Switch, PS4, and PS5 due to patch approval issues. PS4 & PS5 are still expected to launch this weekend. Switch is dependent on Nintendo's response time. Here are the platforms where CH2 is currently available: Steam, Xbox One, Xbox Series X|S, Google Play, Apple Store. Epic Games Store is under review and set to launch early next week.

• 
  Orian Holliday (@AvailableLite9) reported 43 minutes ago

  @MAGA_X_Times @udreams30 Yep. THAT’S the scam I expected from these ‘gift cards’. No accountability. No recourse. Just a chorus of “not our responsibility” and the theft of your cash. The scam is that thieves take many cards from the store’s rack to their ‘shop’… and carefully open them to steal the alphanumeric code inside. Then, they carefully put the ‘package’ back together, replace them on the store’s display rack and, wait for someone to load money on the card. Then they immediately load that balance into THEIR ‘account’ using the stolen code. Started with Apple Store cards then spread to all of them. There is NO SECURITY on these things. Whoever uses the code first… gets the cash. Merchants couldn’t care less. They get the money no matter what. So, there is ZERO motivation for them to fix the problem as addressing it would necessarily require them to ADMIT there IS a problem. So… the whole gift card thing is a scam from every angle. Unless you can purchase the card DIRECTLY at the actual merchant and verify the balance before leaving the store, your ‘gift’ will likely disappear before the recipient can use it. Even with these precautions, the cards cannot be left where just anyone can access them. They should be dispensed by a managerial type. It’s the only way.

• 
  ✨ 𝘾𝙡𝙖𝙞𝙧𝙑𝙏 ( #BringBackValko !! ) (@CLAIRVAUXVT) reported 44 minutes ago

  ITS 6 OR 0 WOLF FAMILY! KEEP GOING! LEAVE YOUR REVIEWS ON THE APPLE STORE! 👏 GET 👏 THAT 👏 NUMBER 👏 DOWN! THIS IS BLACKOUT DAY ❌ DON'T LOG INTO LADS ❌DON'T SPEND ANY MONEY ❌ DON'T MENTION LADS IN TAGS ❌ BOMBARD THE HASHTAG #BRINGBACKVALKO! DRINK WATER, FAM!

• 
  Asrar (@asrrrrrr217) reported 44 minutes ago

  @AIAdsApps I have very problem with apple store ?

• 
  LibbyAnn C (@MarineLibby) reported 45 minutes ago

  I had to get some more alerts before I could reply to you since I can only use the bottom half of my touchscreen. Problems I never thought of in the year 2005! I do have to give a shout out to the Apple Store. They helped me when I was totally locked out of my account even though I bought my phone from a third-party and walked in with a cracked screen I honestly thought they were gonna be the worst and turned me away and the guy spent like an hour and a half with me

• 
  Ettienne (@ettiennepercy) reported 47 minutes ago

  does anyone else remember when @Apple was a good company with great products? back when apple store associates used to help you with your issues instead of upselling? back when their devices used to work properly for longer than 6-12 months? when they use to innovate technology?

• 
  yessi (@yessicaster) reported 48 minutes ago

  I’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street

• 
  mkb (@mkbraudaway) reported 53 minutes ago

  @FloreFlos Smart move. I had an issue w/cell service. Went to get it resolved & the employee literally referred me to the Apple Store to fix an issue THEY created. 🤯I went back on a diff day & told the manager. Said I was in cust serv for a very long time & I was mortified. He was too.

• 
  Ms. Humble Diva (@humble_diva81) reported 57 minutes ago

  @jolissaxo_ I cried bc after my dad died all I had were his voicemails. Went to the apple store bc I had an issue with my phone , the worker reset my phone without asking me. The way I bawled in that store! I would've kept my phone broken to never lose those. This one had me in my feelings!

• 
  Rahul Verma (@RahulVerma989) reported 60 minutes ago

  @HsanC_ shipping so hard you literally broke the hardware is a major flex ngl. hope the apple store fix is quick.