Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Sign in (43%)
- Errors (29%)
- Website Down (29%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Aubenas
|
Sign in | 8 days ago |
|
Billy-Montigny
|
Sign in | 16 days ago |
|
Nantes
|
Website Down | 1 month ago |
 Capitólio
|
Errors | 1 month ago |
 Adelaide
|
Errors | 2 months ago |
 Ahmedabad
|
Sign in | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Ted Wagner (@tfwagner) reported@GeorgeKamel I still laugh that the former Apple Genius didn’t suggest a new iPhone battery for @RachelCruze, when she probably needed one. There’s this place for such a fix, called the Apple Store.
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Anthony Woolf (@anthonywoolf) reportedIs it possible we are at the beginning of the end of the smartphone era? If AI is as big as it appears to be, computer and memory will flow to its applications (from datacenter to edge). This will cause price inflation for smartphones, including and perhaps especially Apple ones because Apple's edge has been ever more advanced compute (and better cameras), alongside of course amazing software. So iPhones go up in price, margins go down, and people upgrade less. Apple's strategy of on-device AI exacerbates the problem because it adds cost, but not much functionality. On device Apple models sound like the elegant and profitable way to avoid the capex-AI investment cycle bedeviling Wall Street, but it instead pushes Apple headlong into a high price, low margin winter of expensive on device AI combined with an awkward partnership with its primary competitor, Google (who seems to be losing its AI mojo as we speak). And as an aside, I had the unusual experience at the Apple Store yesterday of being upsold aggressively on Apple News+ and some business service thing I didn't want. Apple service revenue is important, but it's very tied to Apple devices (especially Apple Care). Anyways, just a thought. Not bagging on Apple, but the thought occured to me that if the competition for scarce computer and memory doesn't let up, Apple's salad days of ever more powerful iPhones at a reasonable cost may be over.
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Trajen (@trajen) reported@VicVijayakumar You still have to pay full price for the replacement until the broken iPhone is shipped back. I think it’s more economical to go to an Apple Store and pay $99 for a swap.
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braceface_nana (@braceface__nana) reportedBeen at the Apple Store and phone store like 4 times just give me a ******* break the queen is finally fix for good
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emma ♐︎ ⋆˙⟡ (@starboyseong) reporteda really hot guy helped me today at the apple store in my mall and we were bantering so im abt to pull a jh in this fic and have problems w my apple devices every single time i see him working until it works
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sun 𓆩♡𓆪 (@theodysseis) reportedthe apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………
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Xyntesiz (@vielie9696) reported@Action_Taimanin Remove your game from Apple Store, that will make you trouble lot any future!!
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Suraj Satheesh (@putther27) reported@techbharat apple does not cover these issues. my relative’s iPhone 14 had green line, i took it to apple store Mumbai bkc and they told it would cost around 22k display replacement no free repair. better sell it or exchange with new one. we got 23k exchange offer with iPhone 17 via flipkart
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iamprecious (@poshpwesh) reported@kenkenlewu Using the m5 till date, no issues Swore never to buy gadgets from Asaba again, I’d always get from Apple Store abroad I was so traumatized all through that period
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stevie (@stevie_builds) reported@woocassh Man Claude’s security is a pain. Security always comes at the cost of UX, but I think they pushed that one a bit too far. Codex seems to just ask less questions and get it done. I’m literally just about to go out to the Apple Store to buy a big fat juicy MacBook. But maybe I should just rent a server instead 😵💫
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ChihuahuaLinda (@ChihuahuaLinda) reported@fiago7 Turning it into an Apple store is better than tearing it down!
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Izuma Bakumatsu (@izumabakumatsu) reportedI think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.
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Thomas James (@rocky7586) reported@Derceto00 @2_Old_4_Gaming @RetroGamer_Daz Why do y'all say this? Where is it a rental? Please show me where a game has been completely removed after a certain amount of time from someone's library? It's NOT a rental! You are buying a license! That license CAN be revoked but so can your driver's license. Does that mean you're only renting your car if you break the law and they take away your license to drive? No. You are the owner of that license along with the publishers that you acquired it from. That agreement WILL NOT BREAK as long as you don't break any of the TOS. even if they close down forever. You still get to keep your games. I'm sick of reading this rental nonsense because it's simply not true and not how this works. "but what about the 500 movies Sony took!" Movies are not games! Movies you get from a third party EXPLICITLY tells you that YOU DON'T OWN THIS! What you're buying is a license to view it from that third party as long as THEY have their license to carry that movie renewed. There's never a time you can show me in the EULA for games where they can just arbitrarily take games from you and that you're only renting them. It doesn't state that. Movies have licensing agreements in place with platforms like Fandango, Apple Store, Google Play Store, Movies Anywhere, etc, where they can carry those movies on your behalf as you buy the license to watch them on those platforms. The EULA explicitly says this to you. The ONLY way a digital movie is yours forever is if you bought it first hand from the studios that made it. That means when you purchase a movie from their own website, the DVDs and Blu-ray codes that come in the boxes, or they gave you a code to use directly. You still watch them on those platforms but if one of those platforms ever shut down? They are obligated to move your collection over to another "locker", which is what they call it in the EULA, OR give you the ability to download the movies so you keep them forever. They HAVE to do this as it is in their EULA and that's what they agreed on with you as the purchaser. Games? They don't have limited licenses like that, typically. You'll run into a licensed game from Marvel or DC or Star Trek, Nickelodeon, or licensed music, etc, and those games have limited licenses physically and digitally. That's why a lot of those games get delisted or they have to remove the music just like GTA had to do a few years ago. Delisting doesn't mean you can't play what you've bought though. That's what I need people to understand. Delisting is not de-platforming. It's not the same thing. I have purchased delisted games since 2017 and they are still ready for me to play digitally. You keep them. They just aren't available for purchase for anyone else that may want them digitally. Physical games get delisted and moved from store shelves all the time too. Deadpool is a great example of a game no longer in regular circulation and you can only really find it used for high prices on eBay. Effectively that game is out of commission because of that physically. Digitally? You can still play it if you bought it before they delisted it. It's not gone forever. It's there. I hope you really take time out to read all of this and try to understand that You've been misinformed on this stuff and that digital gaming is not what you've been thinking. There's some drawbacks just like there will be with physical games. The true issue needing addressing with all digital platform is the refund, trade, and selling policies that Sony has to change up. They will have to change them to match Steam because that's their direct competition now. I do think they will announce changes to those soon.
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Broden 🇬🇧♿✝️ (@Gavtaraysin) reported@CovidSolidarit1 Sometimes we have to tune issues out. If you can stand the audio I sometimes listen to audiobooks on either YouTube, Spotify, and BBC Sounds. I'd imagine the Apple store has audiobooks too. I just like to get my head in another world for a while 🙏
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AI With Ridi (@RidiTechAI) reportedIf this saved you $70 or helped you realize the Pro 2 is worth $70 more one ask: Repost the first post so the next person standing in the Apple Store staring at two boxes has the breakdown before they buy. Follow [ @RidiTechAI ] I break down the hidden comparisons, features, and pricing games that companies bank on you not questioning.
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Yanik Guillemette (@YGuillemet17015) reportedAfter a 750 km road trip from home, our @cybertruck threw the PCS2_a094 error. Apparently it’s a well-known issue that disables all AC charging. The truck will only charge at a Supercharger. Tesla’s response? A repair appointment 3 weeks from now, and they actually tried to reassure me by saying Supercharging would be free. So I guess I’m supposed to waste an hour every few days driving 9 km to the nearest Supercharger, waiting for an 80% charge, then driving back home. That’s completely absurd. If this is a known failure, why isn’t there a recall? Why are owners expected to live with a vehicle that suddenly loses a core function? And the service experience keeps getting worse. Last time I drove to the Service Center, waited 3 hours, only to be told the tires they had ordered never arrived. I had to come back two weeks later. @Tesla seems to have very little respect for their customers’ time. The attitude is starting to remind me of those teenage Apple Store geniuses who ask whether you’ve installed the latest software update when your battery is physically dead. Love the truck. The service? It’s becoming harder and harder to defend.
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Adib Hanna (@adibhanna) reported[Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.
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Azure🩵 (Coms open) (@RuriAzure_) reported2 Like in Germany GPlaystore, there is nothing there. Even ******* Apple store got nothing. It was a mistake, an error. They forgot to remove that notice because of the recent events. Cant you all ******* stop, use your brains, and breathe?
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Fandom Pulse (@fandompulse) reportedStar Trek writer Peter David on why he hated Star Trek: Discovery: "I have no idea what any of it looks like. Every single scene was apparently filmed in a power outage. The sets are dark, the costumes are dark, everything is so dámņëd dark. I mean, yes, people said that the new Enterprise in the Abrams film looked like an Apple store, but at least you could see it. I can’t see crap in ST:D. " Is this a common problem with modern tv shows?
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Jack (@jackcoder0) reportedThe uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.
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Princess Celeste Rose (@CelesteRoseNoir) reportedWent to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾
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William AI (@wiliam23820a) reportedThe uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.
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Simon (@realsast) reportedmy macbook has started to die at 99% and i cant do anything about it cause even if i get a new one (i still got warranty) the thing that recovers from a backup straight up doesnt work and not even apple store can help you (ik this cus when i switched to this i had that problem)
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Asahi Lovehart (@ethernetdog) reported@luciascarlet it really isnt 😭😭 i tried it at an apple store honestly expecting to like it but dear god it sucks 😭 and the click feels terrible
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Lexie (@lexie20A) reported@spiritchihiro MacBook Pro a few months ago. Told myself I’m walking out of the Apple Store tomorrow, with a working MacBook Pro (mine was broken and I had no money to get it fixed or buy a new one). Couldn’t be fixed. So my Mum just said there and then I’ll buy you a new one, and she did?
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Rich (@Rich00153) reported@LucyTrims @veryfathomer @cookhamcockapoo Bath has to do something with the old M&S - you can't have the biggest shop in town standing empty. I was shocked by Quakers Friars in Bristol the other day - all shops closed down, the Apple Store, everything. This was supposed to be the high-end shopping experience in Bristol
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Kool-Aid McZynstry (@KAZynstry) reportedKAMs Thursday and it’s not even 2 pm: 5 hours working in the same air quality Chinese kids make Nike shoes in AT&T store to fix phone: $425 for new phone Apple Store: 90 minute wait to be told $400 repair Currently eating chick fil a to suppress my crashout
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dk 🦧 (@putyou0nscarves) reportedapple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure
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Ifediche (@esther_stan) reported@lynn_jatau If it’s google play store , you’ll keep having these issues. Pay through Apple Store
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Steve Rover (@steverover) reportedMy wife went to @Apple store to get my exchanged iPhone. No box, nothing. She had to take it out of the box which “is used to send back the broken iPhone”. What a nice customer service. I’ll pass over the fact that the guy was totally mansplaining her and she had to pay MY bill because Apple can’t find a way to send me a paiement link for me to pay it. When did Apple got so bad at customer care ?