Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (38%)
• Sign in (31%)
• Website Down (31%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Montréal	Errors	1 month ago
Ciudad López Mateos	Sign in	2 months ago
Quito	Website Down	2 months ago
Guayaquil	Sign in	2 months ago
New York City	Sign in	2 months ago
Malibu	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  annastayziaa finance (@annastayziaafi) reported 1 minute ago

  back in 2023 I took it to a different Apple Store and my laptop was in worse condition (it was broken) but they repaired it so quickly. But this Apple Store was so terrible. all but one of the workers actually cared from the beginning when I spoke to them.

• 
  Mehwish kiran (@mehwishkiran07) reported 2 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  Prime AI (@primemans) reported 2 minutes ago

  A man noticed his phone storage kept showing “full” after 18 months — even though he barely had any photos. He deleted apps. Cleared messages. Removed downloads. Still, every couple of weeks, the same warning returned: “Storage Almost Full.” He was ready to upgrade and buy a new iPhone. At the Apple Store, an employee stopped him for a second: “Before you spend $1,000 on a new phone, check this first.” She opened Settings → General → iPhone Storage and immediately spotted the problem. “There are 7 things quietly eating your storage. Most iPhones have them enabled by default — and almost nobody knows about them.” Then she walked him through everything in less than 10 minutes. 🧵

• 
  Pongsametrey S. (@pongsametrey) reported 8 minutes ago

  @GooglePlayBiz Why App review take too long, we got stuck by CA issue and have to wait too long compare to Apple Store, help to check app CoolApp Cambodia please.

• 
  Chidanand Tripathi (@thetripathi58) reported 9 minutes ago

  12. The "Location-Based Alerts & Apple Ads" The Situation: You assume that seeing targeted ads is just the unavoidable cost of using the internet, and that occasional alerts from your phone are harmless and normal. The System Reality: Apple positions itself as a privacy-first company, but they still have a massive advertising business. Your phone is actively tracking your location, crossing digital geofences, and analyzing your proximity to retail locations to serve you geographically relevant Apple Store ads and location-based suggestions. The Technical Drain: Geofencing is expensive for a battery. The phone has to constantly calculate its distance from invisible barriers to know when to trigger an alert. It’s using your battery power to figure out how to market products to you more effectively. The Fix: Settings → Privacy & Security → Location Services → System Services → Toggle off "Location-Based Alerts", "Location-Based Suggestions", and "Apple Merchant ID". The Result: You completely sever the connection between your GPS hardware and Apple's internal marketing algorithms. You stop burning battery to get advertised to.

• 
  Javier Conigliaro (@javconigliaro) reported 14 minutes ago

  I've been buying Apple products for 20 years—iPhones, iPads, Macs, smartwatches, Apple TVs, etc. Yesterday, I had a terrible experience at the #Apple Store in #Valencia: awful advice and service. Time to switch to Android?

• 
  Robert Scoble (@Scobleizer) reported 16 minutes ago

  Welcome to Apple. Where everything is carefully scripted. That said, lots of Apple employees have told me the same. Building for Apple's scale is much more difficult than being a startup and launching something on a weekend that isn't secure, is nerdy to use. Go to an Apple store and watch some of the classes people are taking. Many are still figuring out how to use their camera on their iPhone. Getting an agentic system into the OS will take a lot more thought than what OpenClaw or Hermes has put in yet, which are systems designed for early adopters/developers who know what they are doing. It makes Apple seem slow and not innovative. I saw the same inside Microsoft when I worked there. Hard to do innovative things when you have a billion users who are on a spectrum of grandmas to nerds. Then there is protection of their existing business models. I have a phone that has a completely agentic operating system on it, which takes away a lot of the business model of app stores and apps. Apple will take years to do such a thing, is my prediction. If you want such a thing (I do) then you gotta look elsewhere unfortunately. (It runs on Android since that OS lets developers do crazy things like that).

• 
  santosh Yadav (@santosh52681534) reported 17 minutes ago

  @Apple I forgot my password and visited the Apple Store in Mumbai to unlock my phone. I was informed that I should call customer care after 24 hours. Today, after waiting 24 hours, I contacted customer care and was told that the server would unlock my phone only after 6 days.

• 
  Jacky Fan (@FrankMaoSean) reported 19 minutes ago

  Has the review speed of the Apple Store slowed down again? The submitted update has been pending for three days and still hasn't started the review.

• 
  Angelo (@Angelo98614610) reported 20 minutes ago

  @yonann An Apple laptop will last 10 years plus, if something goes wrong you can walk to an Apple Store and 9/10 they will fix the issue not charge you and advise you on much longer they believe the laptop can last you. These are one fk the those items where paying more gets you more

• 
  Terry Hamilton (@TerryH38609) reported 22 minutes ago

  @johnnylocal @WallStreetApes I buy a new iPhone fully from the Apple Store and it lasts 6 years with 1, maybe 2 battery replacements. Lol yeah some women will buy a new purse every few months. This is an American thing. I grew up in Canada and they don’t let it get this dire. My cousin had terrible habits

• 
  KitsieAnn (@KitsieAnn) reported 24 minutes ago

  @RealJamesWoods @ClarenceJorda13 Months ago hubby and I were at a Apple Store and boom right in the middle. It would’ve been like me just plotting down pulling my rosary out and start. Praying the rosary out loud.😜

• 
  ConsN-Jan 💜🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸 #together (@Matronincharge) reported 24 minutes ago

  @beverleyturner Yes. A colleague has same problem. When I went into Apple store. Advised to buy new phone with more storage. The new phone’s are want government expects you to purchase for the control features. Facial recognition even for banking. I’m not interested in paying out over £1000!

• 
  Bruce Wayne (@saksham9994) reported 30 minutes ago

  Kindly resolve my subscription issue. I subscribed it via Apple Store, and after money got deducted, Zee app showing that I don’t have the subscription. Please resolve at the earliest convenience. @ZEE5India

• 
  Motoke of Lagos (@Motoke_OG) reported 32 minutes ago

  @Apple @AppleSupport you guys need to fix this rubbish issue with the AirPods 4. My pods keeps dropping and reconnecting from my device and I’ve taken it to the Apple Store three times now! It’s getting ridiculous!!!

• 
  Nwammonwu (@nwammonwu1) reported 35 minutes ago

  @Morris_Monye Palmpay, Okay are always flying high no issues at all. All this known commercial banks app like Gtworld, Zenith mobile a.nd the rest should be banned from playstore, Apple store.

• 
  Frederick James (@_frederickjames) reported 38 minutes ago

  @alexcooldev i'm seeing crazy success w apple store ads but i burnt $100 in the beginning got literally 1 conversion it's a lot of trial and error i think, but when u find the right system and have money to put into it it can go crazy

• 
  PK 🐢 👩🏻‍💻 (@PKodmad) reported 39 minutes ago

  Malko has officially been ReJECTeD by Apple Store for guideline 4.3 as spam. After going through all the five stages of grief, I did some research and realised contesting this decision will only bring flagging to my dev account. Only way forward is to change the concept of the app, perhaps turn it into something specifically for far in postpartum moms, a lot of whom have these issues. I’m currently parking this project until the vision becomes clearer to me. I will take the L. It’s a loss of a couple of months of work. I will continue working on Jodu and pick up one of my other ideas to work on for my next project.

• 
  25/26 PREMIER LEAGUE CHAMPIONS (@lmDrexx) reported 42 minutes ago

  they look like the blokes in the apple store that tell you its gonna cost £350 to fix your iphone 12

• 
  Brooks (@Brooks_exe) reported 47 minutes ago

  there's genuinely something wrong with my iPhone 17 Pro Max that i paid over a grand for, shits having connectivity issues over both mobile data and wifi, gonna have to drop into the Apple Store at some point...

• 
  Konosekai (@konosekaix) reported 47 minutes ago

  @Jupjami @ItoAyamiStan Yeah the commies are busy hunting down gays. That’s why you can find les story line in Where Winds Meet, millions of gay contents on Bilibili, and tons of gay apps in Chinese Apple Store. Can we try not to generalize things please?

• 
  Chidanand Tripathi (@thetripathi58) reported 48 minutes ago

  The Ultimate Takeaway: Taking Back Your Phone She walked out of the Apple Store at 2:45 PM. Her wallet was exactly as full as when she walked in. Her battery was at 82%. And for the first time in six months, she didn't feel a knot in her stomach about finding a wall plug. The Situation: We almost always blame the physical battery. We think our phones are just getting old, or broken, or that we simply use them too much. We accept living in a constant state of low-battery anxiety, carrying heavy power banks and tangled white cables everywhere we go like we are carrying life support. The System Reality: When you take a brand new smartphone out of the box, it is not actually set up to serve you. It is set up by default to serve app developers, advertisers, and the parent company. It is set up to constantly pull data, refresh feeds, track your location, and report back to base. The Technical Drain: Think about it: you are spending over a thousand dollars on a device, but out of the box, that device is working a full-time, 24/7 shadow job behind your back. It is burning through its own life span and your battery percentage to do things you never even asked it to do. The Fix: Take 12 minutes today to walk through these settings. Turn off the background noise. Shut down the silent trackers. Put up boundaries. Tell your apps they are only allowed to work when you physically tap on them and ask them to work. The Result: Two weeks later, the woman went to bed at 11:00 PM. She placed her phone on her nightstand to charge for the night. The screen lit up: 34%. This is not just about saving your battery life. It is about taking back ownership of your device. It is about getting a clear peace of mind and making sure you own your phone, instead of letting your phone own you.

• 
  Bernadette Turkenburg (@BJMTurkenburg) reported 49 minutes ago

  She is so distracted,******* bored actually. She wasn’t looking for trouble, yesterday. “I was just standing there,in an Apple store, USA,and got hit in the face for no reason at all .” What happened next?? Is it in social media? Public fights are normal,nowadays.Weird.

• 
  s (@elonmuskeet) reported 49 minutes ago

  @CityCheated @breckvn @luvblessingz the problem is the phone isn’t broken, it’s not a problem that can be solved by just taking it to the apple store. it’s a bug

• 
  Cheryl Hunter 🏳️‍🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported 50 minutes ago

  @Supersonic_Red @refueled Reading your post was such a walk down memory lane. I was just having a conversation about my generation with the Apple Store technicians a few days ago. My partner gets in trouble all the time by refusing to acknowledge how important passwords are.

• 
  Erik Radle (@Radle) reported 53 minutes ago

  @JMakeley @ProhibitionUS You can't tell the difference between an Apple Store and a cartel? The PROBLEM is a poisoned supply, cut with fent and rat poison. People are dying not because of drugs but because of cross contamination. Notice how our booze supply isn't poisoned? Legal and regulated industries are not dressed-up cartels, friend. You don't want harm reduction, just control.

• 
  adi (@_adilenne) reported 55 minutes ago

  Remove my cellphone from the case because I was using the portable charger and it ******* fell down. Still not the festival since I had to go to the Apple Store. Super wonderful ppl and I needed a phone asap since I’m alone. Now I have a 17 PM, an expense I didn’t think of

• 
  PhoneRepair.co.uk (@PhoneRepair_uk) reported 55 minutes ago

  M3 MacBook Air stuck in sleep mode? Don't rush to the Apple Store just yet! It might NOT be a logic board issue... #PhoneRepairUK #ScreenRepair

• 
  @levelsio (@levelsio) reported 56 minutes ago

  PS a few days ago we actually went to Rimowa Copenhagen to fix the previous cracks (in quote tweet) They brushed us off and said they couldn't help us and we'd have to get it fixed in Lisbon where we bought it Which is funny cause if I break my MacBook Pro, I can literally bring it into any official Apple Store anywhere and they'll fix it Or if I lose my debit card, Revolut will send me a new one anywhere in the world and it'll arrive in a day or so! The point of service is especially when it's a suitcase, you're probably traveling when it breaks, and you want to either get it fixed or get a temporary replacement while yours get fixed, so you can keep traveling That's what I mean with premium luxury service that I'm happy to pay a lot for!

• 
  Ján Bakoš (@jani0077) reported 56 minutes ago

  @vlmxs @SnazzyLabs Speeds are really down in a clumsy environment. Tried it in our local Apple Store and it came out weird that some pages took loading more than 10 seconds. Then ran Speedtest and the speeds capped at about 30 Mb/s, while the store had 1 Gb/s wireless (I was the only customer).