Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (43%)
• Sign in (36%)
• Errors (21%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Iztacalco	Website Down	3 days ago
Brisbane	Website Down	3 days ago
Salisbury	Website Down	3 days ago
Guayaquil	Sign in	7 days ago
Ambato	Errors	19 days ago
Ituiutaba	Website Down	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas James (@rocky7586) reported 5 minutes ago

  @IrrelevantNerd @beautyskillz Digital movies are very different so no, it's not the same. This is long but it'll help people understand. There's two different versions of digital movies you can buy/get. There's the ones you get from Fandango At Home, Movies Anywhere, Microsoft Store, formerly the PlayStation Store, Apple Store, Google Play Store, etc. These are the ones you have a limited license to VIEW on those platforms only. When you read the EULA for those you'll see it tells you that you own nothing. You just have a license to view it on that platform. Meaning, if that platform goes away? You'll lose access and they have no real obligation to refund you or move platforms for you. That's what you agree to every time they do that. Movie licenses are subject to renewal, gaming licenses are one and done. Renewing the license every few years is what those third party companies do on your behalf. If they can't get it done they lose access which, in turn, means you lose access. The other version of digital movies? You DO own it. Fully. I'll explain it. These digital movies are movies you get directly from the studios that distributed it. Meaning, you bought the DVD or Blu-Ray and the digital code it came with, you used it. You got a code directly from their website store. Or, you got gifted a code or won a code from them or a third party that got the codes from them directly. With that? Once you redeem that code, that movie is yours to keep on one of those platforms I mentioned earlier. Forever. If a platform you bought a code and put your paid movie on goes out of business? They have an obligation to either find you another locker (they use this term for the other digital platforms they house the movies) to store the movie on, or they HAVE to let you download the movies to your personal storage. All of this is in their EULAs. I hope you read it all to get a better understating of the difference between movies and games EULA. A game is never going to get taken from you unless you do one of two things. You break TOS, or you call them and tell them you don't want the license any longer. Also in their EULA. Even if they no longer exist as a company you still own your games digitally. They'll leave you to download them or leave them attached to your username on your consoles. They will not shut down the usernames just because they don't exist as a company. They will keep the agreement in place. That's just how it works. Again, I know this is a long read, but it's very informative.

• 
  Jæy•Ones (@JBroomestix) reported 6 minutes ago

  2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.

• 
  James (@jamescoder12) reported 6 minutes ago

  The uncomfortable truth. Apple shipped Wallet with every iPhone for 12 years. They added car keys in 2020. Home keys in 2021. Digital ID in 2022. Transit, boarding passes, insurance, and loyalty cards have been building quietly since 2014. But the app icon is a picture of a credit card. The setup wizard doesn't mention car keys. The Apple Store employee doesn't walk you through transit passes. The iPhone ad doesn't show someone unlocking their front door with their wrist. Apple marketed Wallet as a payment app. Then they built it into a physical-life replacement platform one feature per year, one category at a time, without ever updating the way they talk about it. Most iPhone owners see the Wallet icon and think: "That's where my credit card lives." They're right. It's also where their car key, their home key, their driver's license, their hotel key, their boarding pass, their transit card, their insurance card, their event tickets, and their cash card live. Or could live if they opened the app past the first card they added. "I used to empty my pockets every night onto the nightstand phone, wallet, keys, cards, badges. Now I set down one phone. Everything else is inside it. Has been for years. I just never set it up." Apple Wallet isn't a payment app. It's the app that replaces the objects you've been carrying your entire adult life. Apple just never told you because 'tap to pay' fits on a billboard, and 'digital replacement for your entire pocket' doesn't. 9 features. 35 minutes. One pocket. Everything else is in the drawer. The wallet was always in the phone. You just never unpacked it.

• 
  star (@therealdoie) reported 8 minutes ago

  why am i having so much issues changing my apple store location im gonna jumppppp

• 
  canid (@dilfboner) reported 17 minutes ago

  [getting down on one knee and revealing an engagement ring] will you be the apple store to my gay little monkey

• 
  Dylan Bishop (@DylanBishopX) reported 17 minutes ago

  @Metacogmission @spatialinsider ok yeah beginning to think its my Vision Pro guess I'll have to take it down to Apple Store thanks

• 
  Adib Hanna (@adibhanna) reported 19 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  #1 Comcast Fan (@bsbr666) reported 20 minutes ago

  @_UncleMax @jakebrodes yesterday's **** let me cool out and slow it down and work on songs or whatever. today's just chucks my resting heart rate up to 130bpm while rendering me a non-verbal demon. give me mid 00s beasters from my neighbor's porch over that 25% THC **** they sell at the Apple store.

• 
  William Rutherford (@WDRutherfordII) reported 20 minutes ago

  @AppleSupport need massive help fixing an error from Apple Store…your people simply told me to contact legal? They were rude, and I will if this is the only way…but this just seems like bad business…

• 
  Eric Pate (@Eric_P8) reported 22 minutes ago

  @agupta @1776pax Respectfully Ankit that is not true. Disparate impact means that in practice even a 100% fair colorblind process is *defacto* illegal if it results in a non representative sample of hires. This of course is selectively enforced (big problem), but this means companies have to create explicit goals of hiring people solely for their immutable traits to defend against the EEOC. This isn't just big corporate, when I was a kid and worked Apple retail they had special bonuses for line level managers. I specifically recall Apple Store managers discussing the need to find "Pacific Islander" employees (which was hard in my area of Atlanta at the time) for $15/hr associate roles to get bonuses and promotions. It has been this way my entire life and is clearly anti-merit.

• 
  バカリズム (@BakaLeethm) reported 23 minutes ago

  @apple @AppleSupport Dear Apple Support / Customer Relations, My name is Yukita, and I am contacting you on behalf of my friend in Japan regarding a serious unresolved issue with Apple Japan. My friend previously had his iPhone repaired at an Apple Store in Japan. However, the repair appears not to have been completed properly, and the iPhone later suffered water damage and is now unusable. He contacted Apple Japan regarding the issue, but he was told that he would need to travel to Tokyo so that Apple could determine whether the damage was caused by him or was related to the previous repair. He does not live in Tokyo, and traveling there would cost him more than USD 100. More importantly, he currently cannot use his iPhone at all. I have already contacted Apple Support in the United States, but I was told that they could not assist because the device and customer are located outside the United States. We understand that Apple needs to inspect the device to determine the cause of the problem. However, we do not understand why he must personally travel to Tokyo, especially when the issue may be related to an incomplete or improper repair performed by Apple. Because the phone is currently unusable, he has already suffered additional losses, including access to important photos and data, backups, and transportation-related funds stored on the device that cannot be refunded. We are therefore requesting that Apple escalate this matter and provide a practical solution that does not require him to travel to Tokyo at his own expense. For example, we would appreciate an inspection at a closer Apple Store or authorized service location, or another arrangement that allows the device to be evaluated as soon as possible. This matter is urgent because he currently has no usable phone. Please review this case and contact us as soon as possible. We would sincerely appreciate Apple’s assistance in resolving this matter fairly and promptly. Regards, Yukita

• 
  Bishal Nandi (@LearnWithBishal) reported 25 minutes ago

  WHAT THESE DIAGNOSTICS CAN TELL YOU Before you spend money on a repair, you can find out: • If your battery is genuinely worn out, or still healthy • If touch-screen issues are hardware-related and not just a software glitch • If your microphone, speakers, or sensors are starting to fail • If poor signal is caused by your iPhone or your carrier's network • If key parts have been replaced or the device was previously opened The difference? You walk into the Apple Store knowing what's wrong instead of guessing. Knowledge is expensive only when you don't have it.

• 
  CJ Tokoni (@CjTokoni) reported 26 minutes ago

  @jafivet All she had to do was just go to the Apple Store and they will fix it

• 
  AVOꘜon (@AVO7on) reported 28 minutes ago

  Business as usual Many people wrote today about Telegram being removed from the App Store, which sparked a mild panic, and even the Gram token reacted by falling to $1.29 on some exchanges. But there's really no reason to panic. Here's why: - Telegram was already removed in 2018: Apple also removed the official client and Telegram X due to user content issues. - WhatsApp, Discord, and TikTok have all faced similar "bans" due to content issues at various times. Twitter was on the verge of being banned several times. When removed from the Apple Store, smartphones with the app already installed continued to function normally, and access to the app was not affected. As Apple representatives and the messenger itself later officially confirmed, the brief removal was caused by just one user who was distributing strictly prohibited content on the platform that violated App Store rules. Due to automated algorithms or a harsh initial complaint, apps used by a billion people are at risk of being blocked on the iOS platform. This is more positive for Telegram users, and here's why: -Prompt removal: Telegram moderators immediately identified the offender, blocked their account, and completely purged the destructive content. -Direct dialogue with Apple: The developers immediately reported to App Store censors, confirming the vulnerability had been fixed. -Irony instead of panic: The entire process took about an hour and a half. Immediately after returning to the store, Telegram's official account on social media X responded to the incident with the legendary Mark Twain quote: "Rumors of my demise are greatly exaggerated," along with an apple emoji. The Gram token itself quickly returned to the point at which the incident occurred. This was an excellent opportunity to go long on Gram or buy a lot of promising memecoins, which provided good entry points. You have to look for the positive in everything.

• 
  Maximilian Supr 🇨🇦 (@MrMaxthegreat) reported 29 minutes ago

  @_nonfigurativ_ Maybe you need to buy from the Apple Store and not your buddy down the street, nepotism will always forget something

• 
  YPG4⚡ (@ypg4anderson) reported 30 minutes ago

  @ShishirShelke1 Now iPhone X user go to Apple Store try to fix it and Apple employee force iPhone X User to upgrade to new iPhone

• 
  Flannery (@moment4887) reported 31 minutes ago

  @MoMo_PSB Why is my momo app not working. Even the used is not working. It’s telling me to go and download the new version from Apple Store any your app as been taken down

• 
  Kris Puckett (@krispuckett) reported 33 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  Amy Dammit (@AmyDammit) reported 33 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  JMJ333 (@sprrch) reported 33 minutes ago

  @Frost7 @kinocopter What? He spoke to them no problem and it wasn’t an Apple Store. Congrats you blindly believed a tweet and didn’t even listen to the audio

• 
  rohan sogani (@rohansogani) reported 36 minutes ago

  @tibor_tee Although I have subscribed to grok bot, I have not been able to use it due to certain technical glitches. I subscribed to it through my iPhone Apple Store in India, as there were certain issues while subscribing through the website. Still no response from your team. Please look into it. I am so excited to use clawdbot but am not able to do it, writing from India.

• 
  Jack (@jackcoder0) reported 37 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  William AI (@wiliam23820a) reported 39 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  taylr (@taylr) reported 43 minutes ago

  chughtai brings up the paper source building and how it used to be a corner store. “you can’t send your kids to paper source to buy milk,” someone complained to her brings up the apple store in uptown. how we were told it would bring more investment to community. but then at the first sign of trouble, they left

• 
  Camila (@camhuerta_pan) reported 46 minutes ago

  @AppleSupport where can I get support that is not the apple store, I live in Madrid and since January my phone has not been working, I have been to the genius bar 5 times and they aren’t able to fix it neither give me a solution, mind you I have apple care….

• 
  Anubhav (@Anubhavhing) reported 46 minutes ago

  For Real Apple really needs to level up there Apple Store Connect platform. Everyday something is broken. I have been trying to get into the Integration page for a day now, it just shows that there is a error and the whole page reloads.

• 
  Jack (@jackcoder0) reported 51 minutes ago

  If this changes your upgrade decision or saves you from buying the standard iPhone 18 that won't arrive until March 2027 one ask: Repost the first post so the next person planning a fall upgrade sees the 12 features landing in September before they walk into the Apple Store. Follow [ @jackcoder0 ] I break down the hidden specs, upgrade decisions, and tech strategies that companies bank on you not comparing. Next thread: iPhone 18 Pro Max vs Samsung Galaxy S26 Ultra the honest 10-round comparison. Which flagship wins depends on one question nobody asks.

• 
  Morgoncé 💅🏽 (@Lovelightskin) reported 52 minutes ago

  I’m trying to troubleshoot this issue before going to the Apple Store ..

• 
  Ryoko Panic 😱🐦‍⬛ (@RyokoPanic) reported 56 minutes ago

  @bunburyoudoujp Yea im american, and i was raised there and in japan. Wheres the problem. I downloaded x on an american iphone that i bought in america and took the phone to japan, why would i make another apple account? you cant merge them, are you daft? Lose 15 years of movies, apps and music just to have a japanese iphone? there is literally no point. Or did you not also know that if i had purchased an iphone at the shinjuku apple store last month, id still be logging into my american account ive had for 25 years which would open the North American app store because thats where my bank is based, and it would say... connected via north american app store. And since I have netflix and multiple other american services i need a... vpn connected to america, so making this account isnt very hard when you have 2 phone numbers 2 banks and a vpn and and iphone from japan or america LMFAO. Yawl dont even know that that feature was just put there to confuse you idiots evenmore, lull you into a false sense of security that you know who youre talking to. Make you think theres transparency here and you arent talking to some op. Anyways lol "I HAVE PR" stomp stomp stomp. congrats, your fees are still up there and it still has to be renewed which allllllllways means you could be on the chopping block each and every year. And with the way things are going, maybe next year. You didnt naturalize, you made the poor choice of going PR. Youre vulnerable

• 
  takkun !! 🩷 (@yourtakkun) reported 1 hour ago

  @GH0STYMI if it doesnt fix with this upcoming update, i'll probably take it to the apple store to get it looked at. because who knows maybe my ipad in specific is a defect ... i hope not