Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (43%)
• Errors (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Aubenas	Sign in	5 days ago
Billy-Montigny	Sign in	13 days ago
Nantes	Website Down	1 month ago
Capitólio	Errors	1 month ago
Adelaide	Errors	1 month ago
Ahmedabad	Sign in	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 30 seconds ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  canid (@dilfboner) reported 1 minute ago

  [getting down on one knee and revealing an engagement ring] will you be the apple store to my gay little monkey

• 
  Agujiegbe.nad (@valeriannamani) reported 2 minutes ago

  @benedicta58119 @ugo6ixugo @uebaridornu nna eeh, we actually have a numbers problem, if we have this much rich people, how come top luxury brands aren't setting up shop here, from certified apple store to others, how come new cars aren't being sold in huge numbers ??

• 
  Calfes (@calfeswallet) reported 3 minutes ago

  @Seleb411 Download Calfes Wallet from either Google Play Store or Apple Store to get started, create your wallet in simple steps, keep your recovery phrase safe by writing it down probably on a piece of paper. Then explore the world of decentralized finance

• 
  Eric Smith (@Eric_Smith08) reported 4 minutes ago

  Here's what she told me at the end: Apple operates over 500 retail stores in 26 countries. They generate more revenue per square foot than any other retailer in the world. But the money isn't what makes them different. It's what happens inside them that most customers never experience. Free diagnostics that catch $99 problems before they become $2,000 replacements. Free workshops that teach photography, video, music, and coding every day, in every store. A trade-in program that turns old devices in any condition into instant credit. Education pricing that saves students and teachers hundreds of dollars. Personal Shopping Sessions that build your perfect setup with zero pressure. A Small Business Team that configures, deploys, and manages devices for companies. A Self Service Repair program that ships genuine parts and professional tools to your home. An app with AR shopping, video consultations, and express checkout. And a 14-day return policy that lets you live with a product risk-free. Most customers walk in, buy something, and walk out. They never book a workshop. They never schedule a diagnostic. They never check their trade-in value. They never ask for education pricing. They never meet the Business Team. They never know about Self Service Repair. They never try the return policy on a purchase they're unsure about. "Apple built the highest-revenue retail stores on earth not by selling harder, but by offering more. The selling happens because the services build trust. Most customers access 10% of what the store offers. The other 90% is sitting there free, available, and waiting for someone to walk up and ask." She said the 9 services above are available right now at your nearest Apple Store. Most of them require nothing more than walking in and asking. Some require a quick online booking. None of them cost anything beyond the products themselves. The store didn't change. What you know about it did. And that's the difference between someone who buys from Apple and someone who actually uses an Apple Store.

• 
  hitesh chaudhary (@hitesh1307) reported 4 minutes ago

  @tim_cook, I never expected this from Apple. After an Apple Store visit and multiple support calls over months, I’m still being told my iPhone 17 Pro has “no issues” because they’re intermittent. This is unacceptable. Case #102876848444 @AppleSupport

• 
  William AI (@wiliam23820a) reported 8 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  🐈 Marney 🐈 - am forgetful housecat meow~ (@MarneyBoba) reported 13 minutes ago

  @rk9466 @faezznaq Lol, apple store peeps managed to fix it so I get to save moolah

• 
  sun 𓆩♡𓆪 (@theodysseis) reported 13 minutes ago

  the apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………

• 
  David Bromley (@DavidBr35205455) reported 14 minutes ago

  @Apple - Has anyone fixed charging port problem on I- Pad. Hard to pay 1300. + for pro and port fouls up. Then Apple Store wants to chg 30 -40 % of orig price to repair ! Until they fix this or have charging pad like phone - it’s a expensive paperweight, lost sales,@tim_cook

• 
  Kris Puckett (@krispuckett) reported 14 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  LibbyAnn C (@MarineLibby) reported 16 minutes ago

  I wonder how best to share my experience I fear if I did it real time for content It would be hours and hours and hours of me accomplishing minuscule things. Maybe I need time lapse videography for this. I would attach the photo that tells you how Apple won't let me rotate the settings screen or the Apple Store screen, but there's a really easy way that I could manage the selections of the menu in the top half of the screen using the accessibility voiceover feature and that just gives me like 10 steps to follow SMH, I am pretty sure I will try and do it through the laptop and sign in through the cloud and then go to subscriptions because it sounds easier than the 10 steps that I wish I could attach in a photo but then I can't hit the button to finish the attachment because you have the top half of the phone touchscreen won't work and.... I need to check how many days Walmart is giving me before I have to return this device because I just wanna make sure I could do everything in the cloud that needs to be done or that I do everything on the device that I'm supposed to before I send it backs.... I am completely accepting advice from everyone and anyone who has 100% dissociated from Apple, not just switched providers but made sure that they did not leave any data in the cloud behind

• 
  Sniffer (@snifferrrrrr) reported 18 minutes ago

  @devops_nk I had the same issue on my mbp m4. The official Apple Store diagnosed it as a motherboard failure. My warranty had expired, so it costed me 68k to repair. Since yours is still under warranty, I’d recommend taking it to Apple instead of trying temporary fixes.

• 
  ☀️Sunny Day⁷☀️ ❤️COMMS OPEN❤️ (@IntotheFrisson) reported 23 minutes ago

  @LucianSkye I read the rice trick doesn’t work well because there will still be debris 😭 so it might make it worse…. The problem with the Apple Store is that it’s 5 years out of warranty- so I’m not sure how much they can actually do past telling me to buy a new computer :(

• 
  Victor Mfon Martins (@adafarida) reported 26 minutes ago

  I’d still be using my iPhone 13 if it didn’t randomly go off in 2024. Apple Store couldn’t fix what those Nigerian phone guys fixed in 10 minutes😭 sadly, I had already bought another phone and had to give my gorgeous pink 13 away😩

• 
  Giaco (@On_edge99) reported 27 minutes ago

  @AnxiousHolly Had a similar issue a few days ago. Went to the Apple Store. They removed it for me. 👍

• 
  giosaia (@giosaia) reported 27 minutes ago

  Still struggling. I need to create releases for 3 apps on the Apple Store, fix releases on Google Play, fix the web hook for RankGoat to create posts for my business, integrate the eBay API for inventory management in CAUN, test CoinTrade, finish the TubeBinder MVP, and make 1.5B. When will I get it done if I do nothing?

• 
  Rey Nemaattori (@ReyNemaattori) reported 29 minutes ago

  @UttarandhraPlus @sanpellyenjoyer Blacks looted, you mean: blacks looted the apple store. And you're right, the problem isnt cultural, its genetic.

• 
  Jack (@jackcoder0) reported 31 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  Yanik Guillemette (@YGuillemet17015) reported 36 minutes ago

  After a 750 km road trip from home, our @cybertruck threw the PCS2_a094 error. Apparently it’s a well-known issue that disables all AC charging. The truck will only charge at a Supercharger. Tesla’s response? A repair appointment 3 weeks from now, and they actually tried to reassure me by saying Supercharging would be free. So I guess I’m supposed to waste an hour every few days driving 9 km to the nearest Supercharger, waiting for an 80% charge, then driving back home. That’s completely absurd. If this is a known failure, why isn’t there a recall? Why are owners expected to live with a vehicle that suddenly loses a core function? And the service experience keeps getting worse. Last time I drove to the Service Center, waited 3 hours, only to be told the tires they had ordered never arrived. I had to come back two weeks later. @Tesla seems to have very little respect for their customers’ time. The attitude is starting to remind me of those teenage Apple Store geniuses who ask whether you’ve installed the latest software update when your battery is physically dead. Love the truck. The service? It’s becoming harder and harder to defend.

• 
  Thomas James (@rocky7586) reported 36 minutes ago

  @Derceto00 @2_Old_4_Gaming @RetroGamer_Daz Why do y'all say this? Where is it a rental? Please show me where a game has been completely removed after a certain amount of time from someone's library? It's NOT a rental! You are buying a license! That license CAN be revoked but so can your driver's license. Does that mean you're only renting your car if you break the law and they take away your license to drive? No. You are the owner of that license along with the publishers that you acquired it from. That agreement WILL NOT BREAK as long as you don't break any of the TOS. even if they close down forever. You still get to keep your games. I'm sick of reading this rental nonsense because it's simply not true and not how this works. "but what about the 500 movies Sony took!" Movies are not games! Movies you get from a third party EXPLICITLY tells you that YOU DON'T OWN THIS! What you're buying is a license to view it from that third party as long as THEY have their license to carry that movie renewed. There's never a time you can show me in the EULA for games where they can just arbitrarily take games from you and that you're only renting them. It doesn't state that. Movies have licensing agreements in place with platforms like Fandango, Apple Store, Google Play Store, Movies Anywhere, etc, where they can carry those movies on your behalf as you buy the license to watch them on those platforms. The EULA explicitly says this to you. The ONLY way a digital movie is yours forever is if you bought it first hand from the studios that made it. That means when you purchase a movie from their own website, the DVDs and Blu-ray codes that come in the boxes, or they gave you a code to use directly. You still watch them on those platforms but if one of those platforms ever shut down? They are obligated to move your collection over to another "locker", which is what they call it in the EULA, OR give you the ability to download the movies so you keep them forever. They HAVE to do this as it is in their EULA and that's what they agreed on with you as the purchaser. Games? They don't have limited licenses like that, typically. You'll run into a licensed game from Marvel or DC or Star Trek, Nickelodeon, or licensed music, etc, and those games have limited licenses physically and digitally. That's why a lot of those games get delisted or they have to remove the music just like GTA had to do a few years ago. Delisting doesn't mean you can't play what you've bought though. That's what I need people to understand. Delisting is not de-platforming. It's not the same thing. I have purchased delisted games since 2017 and they are still ready for me to play digitally. You keep them. They just aren't available for purchase for anyone else that may want them digitally. Physical games get delisted and moved from store shelves all the time too. Deadpool is a great example of a game no longer in regular circulation and you can only really find it used for high prices on eBay. Effectively that game is out of commission because of that physically. Digitally? You can still play it if you bought it before they delisted it. It's not gone forever. It's there. I hope you really take time out to read all of this and try to understand that You've been misinformed on this stuff and that digital gaming is not what you've been thinking. There's some drawbacks just like there will be with physical games. The true issue needing addressing with all digital platform is the refund, trade, and selling policies that Sony has to change up. They will have to change them to match Steam because that's their direct competition now. I do think they will announce changes to those soon.

• 
  givest (@usegivest) reported 36 minutes ago

  We finally got something from Apple that brings us one step closer. We got declined, but we only need to fix the issue and apply again. We need to add Face ID or a password to the app. After that, we should be in the Apple Store. Be ready. Givest will be the future of RWA on-chain. It’s never been this easy to send a stock. Soon, you’ll be able to send stocks like it was an SMS (like, for real).

• 
  Andy Tran (@andyhtran_) reported 36 minutes ago

  Apple support has gone down the gutter. AppleCare+ doesn't help either. Waste of money My airpod pro 3 has a hardware defect where the right pod inner hardware starts to shuffle on long runs They denied my warranty claim because their 'test' didn't detect anything in a stationary environment I had an appt at the Apple Store scheduled but it took 30 mins to chat with someone. Another 30 minutes to chat with a manager All for them to say they can't help and that their test was rigorous enough to simulate my 'long run' use case. Sure I could've sworn that their Support used to be much better! Maybe it's location dependent

• 
  Dosa (@__chiefdosa) reported 44 minutes ago

  @SlattReturns I WAS JUST IN THE APPLE STORE YESTERDAY TO FIX MY PHONE

• 
  emma ♐︎ ⋆˙⟡ (@starboyseong) reported 44 minutes ago

  a really hot guy helped me today at the apple store in my mall and we were bantering so im abt to pull a jh in this fic and have problems w my apple devices every single time i see him working until it works

• 
  Veltrx (@Veltrxai) reported 46 minutes ago

  Sam Altman taught 720 startups one formula where luck is a random number between 0 and 10,000. Stanford, 2014. The opening lecture of CS183B was so packed he asked for a bigger auditorium. He was 28, a dropout from this same school 9 years earlier, now running Y Combinator. The formula he wrote on the board: idea × product × team × execution × luck and you only control 4 of the 5, because the fifth one goes to 10,000. His words, not a metaphor. Then he did something strange: he handed half of his own lecture to Dustin Moskovitz, co-founder of Facebook, whose entire job was to talk students out of starting companies. Dustin showed one table. Employee 100 at Dropbox with standard 10 basis points made $10 million, employee 250 at Facebook made $200 million, and employee 1,000 joining in 2009, when everyone said it was too late still made $20 million. Your own startup? Best case you build a $100 million company and keep 10% after dilution. $10 million, same as employee 1,000, minus your health. Dustin knew the price because he paid it: at 21 he was throwing his back out every 6 months from pure anxiety, always on call, unable to quit a founder who leaves wears the black eye for a decade. Then Altman twisted the lecture back with advice that cut against everything in the room. The best ideas look terrible at the start: the 13th search engine, the 10th social network limited to college kids, sleeping on strangers' couches. If an idea sounds good, too many people are already building it. Make something 100 people love instead of something 10,000 people like. Ben Silbermann recruited Pinterest's first users by walking up to strangers in Palo Alto coffee shops, then resetting every browser in the Apple Store to Pinterest's homepage until they threw him out. And the only valid reason to start is that you can't not do it. Dustin built Asana at night, after full days at Facebook, unpaid and unasked. "The idea was beating itself out of our chest." The rest is a number between 0 and 10,000.

• 
  Spacefaring Civilization (@Anonymo42055065) reported 46 minutes ago

  @Ro_Exotic @SmallEyez @markgurman I’ve only used the Apple care with the IUP once, and the Apple Store tried dicking me around by saying damage wasn’t covered. Demanded ~$400 to fix. I raised hell until they realized policy literally says $99 deductible.

• 
  I AM WHAT I AM (@bravta2bravta) reported 48 minutes ago

  My brand new iPhone 17 pro max; less than a year old is getting hot unnecessarily! What should I do? @Apple what’s going on with your product? Why’s your latest phone in your company acting weird and not working effectively? Why’s it getting hot when it’s a brand new phone? Why should it even have any cause to have any problem when I actually bought it outright from your Apple Store? Why? I should’ve just gone for the Google Pixel 10 pro max that I wanted to buy initially. This is bull ****! 💩

• 
  Alvin (@Alvin1492840) reported 57 minutes ago

  Swap 2: The $50 Apple Store screen protector installation replaced with an $8 Amazon 3-pack. He'd walked into the Apple Store 3 times across 3 iPhones and paid for their screen protector installation. $50 each time. An employee cleaned the screen, applied the protector using an alignment tool, and pressed out the bubbles. Total time: 4 minutes. The repair tech told him the screen protector Apple installs is 9H tempered glass. The same 9H tempered glass that sells in 3-packs on Amazon for $8. The "H" rating refers to the Mohs hardness scale. 9H is the industry standard for every screen protector on the market Apple's, Zagg's, Spigen's, and the unbranded Amazon listing. Same hardness. Same thickness. Same oleophobic coating. The Amazon 3-packs include the same alignment frame Apple uses in-store. Place it on the phone. Drop the protector. Press down. The frame guarantees perfect alignment. No skill required. No Apple Store appointment required. He'd paid $150 across 3 phones for a product that costs $2.67 per unit on Amazon with the same installation tool included free. Saved: $42.

• 
  Kossiso Udodi Royce (@kossisoroyce) reported 59 minutes ago

  African AI has an economy problem. We don’t have an Apple Store in Nigeria. We don’t have that kind of purchase power. Until we create proper consumer purchasing power we will just be renting ambition from foreign capital. Data is where we are and we need to do that well to get to the next level.