Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ambato	Errors	5 days ago
Ituiutaba	Website Down	7 days ago
Guayaquil	Sign in	11 days ago
Aubenas	Sign in	26 days ago
Billy-Montigny	Sign in	1 month ago
Nantes	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eric Smith (@Eric_Smith08) reported 31 seconds ago

  Here's what she told me at the end: Apple operates over 500 retail stores in 26 countries. They generate more revenue per square foot than any other retailer in the world. But the money isn't what makes them different. It's what happens inside them that most customers never experience. Free diagnostics that catch $99 problems before they become $2,000 replacements. Free workshops that teach photography, video, music, and coding every day, in every store. A trade-in program that turns old devices in any condition into instant credit. Education pricing that saves students and teachers hundreds of dollars. Personal Shopping Sessions that build your perfect setup with zero pressure. A Small Business Team that configures, deploys, and manages devices for companies. A Self Service Repair program that ships genuine parts and professional tools to your home. An app with AR shopping, video consultations, and express checkout. And a 14-day return policy that lets you live with a product risk-free. Most customers walk in, buy something, and walk out. They never book a workshop. They never schedule a diagnostic. They never check their trade-in value. They never ask for education pricing. They never meet the Business Team. They never know about Self Service Repair. They never try the return policy on a purchase they're unsure about. "Apple built the highest-revenue retail stores on earth not by selling harder, but by offering more. The selling happens because the services build trust. Most customers access 10% of what the store offers. The other 90% is sitting there free, available, and waiting for someone to walk up and ask." She said the 9 services above are available right now at your nearest Apple Store. Most of them require nothing more than walking in and asking. Some require a quick online booking. None of them cost anything beyond the products themselves. The store didn't change. What you know about it did. And that's the difference between someone who buys from Apple and someone who actually uses an Apple Store.

• 
  William AI (@wiliam23820a) reported 2 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  NARFE National Headquarters (@narfehq) reported 3 minutes ago

  @WhovaSupport Download the Whova app from the Apple Store or Google Play. If you are registered for FEDcon26, sign in using the same email address you used. Once you sign in, the conference will automatically appear in your account!

• 
  LibbyAnn C (@MarineLibby) reported 4 minutes ago

  I wonder how best to share my experience I fear if I did it real time for content It would be hours and hours and hours of me accomplishing minuscule things. Maybe I need time lapse videography for this. I would attach the photo that tells you how Apple won't let me rotate the settings screen or the Apple Store screen, but there's a really easy way that I could manage the selections of the menu in the top half of the screen using the accessibility voiceover feature and that just gives me like 10 steps to follow SMH, I am pretty sure I will try and do it through the laptop and sign in through the cloud and then go to subscriptions because it sounds easier than the 10 steps that I wish I could attach in a photo but then I can't hit the button to finish the attachment because you have the top half of the phone touchscreen won't work and.... I need to check how many days Walmart is giving me before I have to return this device because I just wanna make sure I could do everything in the cloud that needs to be done or that I do everything on the device that I'm supposed to before I send it backs.... I am completely accepting advice from everyone and anyone who has 100% dissociated from Apple, not just switched providers but made sure that they did not leave any data in the cloud behind

• 
  WDW Vacationer (@WDWVacationer) reported 9 minutes ago

  @the_transit_guy Down that same stretch you also have the Apple Store and the Boylston entrance of the Prudential Center. It’s hardly an outlier let’s be serious. “Just a block for Newbury” means nothing. It’s not Newbury.

• 
  Cheap Jibes 🏴‍☠️ (@AbsenceMalice) reported 10 minutes ago

  I actually took a 24” iMac to the ‘genius’ people in an Apple Store as I had 97gb system data. They pretended they didn’t know how to whittle it down.

• 
  Jane Slavin (@JaneSlavin) reported 11 minutes ago

  The @Apple store on regent st ‘repaired’ my daughter’s phone when she took it for a battery replacement and they BROKE it. It’s literally cracked and hot and keeps shutting down. They have offered her a new phone but only if she BUYS one. Wtf?

• 
  Macrodosing Plastic (@RumIsGoodBoy) reported 12 minutes ago

  Couldn't cancel my Apple subscriptions because i dont have my phone anymore. Wanted me to go to an apple store to deal with it. I put a block payment on them and now theyre emailing me saying I got payment problems #GetFucked

• 
  P1897🇵🇸 (@Pedro76894029) reported 12 minutes ago

  @them_failure Hey is anoune having issue with the game? I cant uptate the game in the Apple Store.

• 
  Peter C.B.A. (Just Drink Rioja) 🇬🇧 (@The_Baron_X150) reported 17 minutes ago

  @jonhoneyball @dhh Give me the Mac any day. Just had my M1 MPB Max back from the Apple Store repair (£125) and I couldn’t be happier. No interest in Windoze and its endless problems. 🙄 That’s safely confined to a VM.

• 
  FanofyoutubersYT (@FanofyoutubersY) reported 19 minutes ago

  @jigglemaster420 the problem is less with the game itself moreso google play and apple store is full of shovelware games with the same stick figure model, a half-assed gimmick and a bajillion ads, which only got worse after ai hit mainstream

• 
  Mr_Random (@mr_random14) reported 21 minutes ago

  Temporary issues Telegram are back now Apple store

• 
  Jæy•Ones (@JBroomestix) reported 22 minutes ago

  2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.

• 
  soph (@s6ullys) reported 24 minutes ago

  i was having issues with my phone and had to go into this apple store once — the way my fear of heights kicked in on that staircase it wasn’t even funny 😭

• 
  LibbyAnn C (@MarineLibby) reported 27 minutes ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.

• 
  The Augmented Path (@AugmentedPath) reported 29 minutes ago

  Tried Apple’s new hardware leasing option and got sent through @Klarna. Rejected with no explanation, then dumped back to the Apple Store home screen with an empty cart. Apparently Klarna wants you to build a purchase history with them before they’ll “trust” you. If they actually checked my credit history, approval wouldn’t be an issue. Really disappointing to see @Apple outsource financing to a company with a model like this.

• 
  sihuanaba 🌊 (@PutaNicky) reported 32 minutes ago

  I love going to the Apple Store when I need to fix something or purchase something bc I tend to learn something from these lil classes they host. I’m probably going to take my dad

• 
  Claudiu (@ClaudiuSararu) reported 33 minutes ago

  @paulmcginley_ @MaxHirsch13 @seikv i've done this on all my apps - 2,3 local reviews from friends / family. no issues what-so-ever.. how does the Apple store know that those are my friends?

• 
  Vitaliy Sokolov (@askvitaliy_) reported 37 minutes ago

  @lilyraynyc There are really only two reasons why people leave reviews: either they received exceptional service (or an exceptional product) that completely blew their mind, or they are super unhappy. The proof of this is very simple: look at the reviews for any Apple Store. Apple is the number one brand in the world, and people absolutely praise their products. Yet, none of their physical stores go above 3.8 stars. On Yelp, some of them don't even cross three stars, and on other apps, the ratings are even lower. Do you think all of their customers are unhappy? Of course not. But if everyone left reviews, we would see a totally different picture. The reality is that people need to be incentivized to leave reviews, because otherwise, they simply won't write them. Think about it: • If you go to your local pizzeria and have a regular slice of pizza, are you going to pull out your phone and write a review? Probably not. • But if someone doesn't like their slice, they are going to write the nastiest review in the world. Meanwhile, the hundreds of other people who eat there every day and enjoy it will write nothing. As humans, we only pull out our phones to write a review when something ridiculous happens and we want the world to know—either because the service was mind-blowing, or because we are super upset. When our expectations are simply met—like going to a hotel, having a regular stay with no problems, and getting exactly the room we expected—we don't think to do it. That is why the whole review ecosystem is broken and unfair. It only captures the people who are super happy or super unhappy, leaving almost no representation for the silent majority in the middle. If you want regular customers to write reviews, you have to incentivize them to pull out their phones. We all have busy lives, and nobody has the time to search for your business and write a review for free.

• 
  Sk Samim (@thisisaxon) reported 45 minutes ago

  @johnternus hello john, please bring down the apple store revenue share cut....

• 
  CJ Tokoni (@CjTokoni) reported 45 minutes ago

  @jafivet All she had to do was just go to the Apple Store and they will fix it

• 
  Ann Adamson (@AnnDiegoUSA) reported 46 minutes ago

  @grok Already did but ... I have a bad feeling about this. If all I need to do is downgrade back to SuperGrok and then upgrade immediately to SuperGrok Plus that's fine, I just need someone to tell me that's the official fix, I don't feel like experimenting and messing up my account. I actually do not need the $30/mo SuperGrok because I have SuperGrok through my X Premium+ account charged through the Apple store... But if I flat out just *cancel* Heavy I'm afraid I will lose all my stuff!

• 
  eva⁷ SAW OUTRO TEAR AND ZERO O CLOCK (@yoonjinluvrs) reported 46 minutes ago

  @yoongisgoodgirl no same my phone was at 9% when the concert started LMAO and it wouldnt charge bc of the water in the port. when i went to my local apple store on sunday morning they said they've already had so many people come in with the same problem who were at bts saturday show lmao

• 
  Ken Cook (@KenCook_KC) reported 50 minutes ago

  @fwaevon I recently went through this. The smiling kid at the mall kiosk offered to fix my cracked screen for $60 but had to disclose it would void my warranty with Apple. So I went to the Apple store and paid their price. I guess I passed the loyalty test, at least this time.

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 51 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  HansFritz (@Max85690) reported 52 minutes ago

  @Rezor_Official I downloaded the app from the Apple Store and it’s not working properly. When is the app going to be working on iOS?

• 
  Eric Pate (@Eric_P8) reported 54 minutes ago

  @agupta @1776pax Respectfully Ankit that is not true. Disparate impact means that in practice even a 100% fair colorblind process is *defacto* illegal if it results in a non representative sample of hires. This of course is selectively enforced (big problem), but this means companies have to create explicit goals of hiring people solely for their immutable traits to defend against the EEOC. This isn't just big corporate, when I was a kid and worked Apple retail they had special bonuses for line level managers. I specifically recall Apple Store managers discussing the need to find "Pacific Islander" employees (which was hard in my area of Atlanta at the time) for $15/hr associate roles to get bonuses and promotions. It has been this way my entire life and is clearly anti-merit.

• 
  Pablo (@pfernan95dev) reported 55 minutes ago

  @vedanthk_ @BratDotAI Well actually not that bad! The real problem is when you are a noob and need to resubmit 3 version before the first approval.. Got me like 1 month to get the first release on apple store🥲

• 
  Mostafa Ezzat (@mostafaezztaman) reported 58 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Bryan DeHenau🇺🇸🇺🇦 (@dehenau_) reported 59 minutes ago

  The closest Apple store to me is 45 minutes away at Sommerset. I guess my part of town is too poor for @Apple They just closed down the one at Partridge.