Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (43%)
• Sign in (36%)
• Errors (21%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Iztacalco	Website Down	3 days ago
Brisbane	Website Down	3 days ago
Salisbury	Website Down	3 days ago
Guayaquil	Sign in	6 days ago
Ambato	Errors	18 days ago
Ituiutaba	Website Down	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tech CPA (@hugenpb) reported 1 minute ago

  @farmersbnkgroup is going through an internet banking upgrade. These are tough and impactful. I’ve done two in my prior days as a bank CIO. This one is a challenge. 👉 social media refers to a guide to download to prepare. But provides no link, and their website search provide provides no guide. 👉 their new mobile app cannot be found on the Apple Store 👉 their website, banner noting people need to click on their new link in order to re-enroll, doesn’t change the user experience on the webpage and users are unaware that they have to scroll all the way down to the bottom in order to find the new app 👉 the customer support line is a hybrid of AI and people. This is extremely frustrating for folks who need to navigate through the new experience and are simply looking for help. A computer program that simply responds OK and doesn’t provide any information and awaits the next prompt, is a customer service failure. 👉 this morning, as my wife tried for 40 minutes to get into her Internet banking, and ultimately ended up, waiting on hold for somebody to answer her, we explained these problems to the person who eventually did speak to us, and they threatened to hang up the phone when we passed on these concerns. They treated my us like a child that she was not aware that she needed to scroll to the bottom. 👉 it is amazing how one moment to pour customer service can outdo all of the hard work and effort that people behind the scenes put in to making some of these technical transitions go smoothly.

• 
  pete wolfendale (@deontologistics) reported 3 minutes ago

  @moneymaykah_ I have a VPN. The problem was the apple store lock in. I've managed to get around it now.

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  Michael Pepper (@M1CHAEL_PEPPER) reported 4 minutes ago

  As great as the iOS 27 and iPadOS 27 betas have been, the watchOS 27 beta is atrocious. Siri doesn’t work for HoneKit controls and it’s super slow for checking weather and other things compared to iOS and iPadOS 27. I might have to take a trip to the Apple Store to revert my watch back.

• 
  Acarria White (@AcarriaW) reported 8 minutes ago

  @Sweetly_Shar @DemzDeliver Incorrect. When in poverty, you don't go to an Apple store and start stealing ****. You go for food. I've been homeless for 3 years in my life, homeless. I never stole, never needed to and neither does a single other person in this country. Every single one of them can very easily get help when and if needed. Doing otherwise is a CHOICE, a terrible one too. No, they steal and break into places to steal the most expensive **** they can so they can sell it online for drug money, clothes to make themselves look rich, or to buy things they don't NEED because they feel it's owed to them. There's a sickness with those cultures and it stems in self entitlement. Also affordability...in NYC? LMAO hahahahaha oh that has been in the gutter since that man took power, even before him it was bad, but it's worse now. Also you don't know the term Bum. I work for everything I get...as a ******* MUTE. I put in all the work myself and work hard, unlike thieves and ****** people who think everything should be given to them.

• 
  dk 🦧 (@putyou0nscarves) reported 10 minutes ago

  apple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure

• 
  James (@jamescoder12) reported 10 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.

• 
  Ebbi🍥🍤 VeXpo (@Ebbi_Scrimps) reported 11 minutes ago

  Apple Store guy “This is a easy fix you can pick up your phone tomorrow Also Apple Store guy “I have never seen this, we will need to send up the phone for further diagnoses” It’s just the Face ID being dead😭

• 
  Bryan DeHenau🇺🇸🇺🇦 (@dehenau_) reported 17 minutes ago

  The closest Apple store to me is 45 minutes away at Sommerset. I guess my part of town is too poor for @Apple They just closed down the one at Partridge.

• 
  Rolling Pin (@BoxedSnakes) reported 17 minutes ago

  @Equalizetheset @unusual_whales Walmart AND Apple store sales going down at the same time is crazy. We cutting spending on both ends.

• 
  Boon Tee (@BoonTeeEng) reported 22 minutes ago

  If you bought an iPhone and think paying extra for AppleCare means @Apple will take care of you when the battery becomes practically unusable, think again. Apple’s position is simple: if your battery capacity has not dropped below 80%, they will not cover the battery replacement under AppleCare. My own experience has been extremely disappointing. After almost two years of using my iPhone, the battery has degraded so badly that it can no longer last a full day outside under normal usage. When the phone was new, the same kind of usage could easily last me around two days. I went to the Apple Store. I raised the issue with Apple Support. I formally complained and escalated the case. In the end, the answer was still the same: policy is policy. If the battery is above 80%, replacement is out of pocket. What frustrates me most is the complete lack of regard for the actual user experience. Apparently, it does not matter how badly the battery performs in real life. It does not matter how much the battery has deteriorated. As long as that number on the screen has not crossed Apple’s magic 80% line, the answer is no. So much for paying for AppleCare and expecting meaningful support when the product has clearly degraded. Very disappointed with Apple. @tim_cook

• 
  takkun !! 🩷 (@yourtakkun) reported 22 minutes ago

  @GH0STYMI if it doesnt fix with this upcoming update, i'll probably take it to the apple store to get it looked at. because who knows maybe my ipad in specific is a defect ... i hope not

• 
  kasper (@casper_calls) reported 23 minutes ago

  Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.

• 
  LibbyAnn C (@MarineLibby) reported 27 minutes ago

  I wonder how best to share my experience I fear if I did it real time for content It would be hours and hours and hours of me accomplishing minuscule things. Maybe I need time lapse videography for this. I would attach the photo that tells you how Apple won't let me rotate the settings screen or the Apple Store screen, but there's a really easy way that I could manage the selections of the menu in the top half of the screen using the accessibility voiceover feature and that just gives me like 10 steps to follow SMH, I am pretty sure I will try and do it through the laptop and sign in through the cloud and then go to subscriptions because it sounds easier than the 10 steps that I wish I could attach in a photo but then I can't hit the button to finish the attachment because you have the top half of the phone touchscreen won't work and.... I need to check how many days Walmart is giving me before I have to return this device because I just wanna make sure I could do everything in the cloud that needs to be done or that I do everything on the device that I'm supposed to before I send it backs.... I am completely accepting advice from everyone and anyone who has 100% dissociated from Apple, not just switched providers but made sure that they did not leave any data in the cloud behind

• 
  sha (@starsssnine) reported 29 minutes ago

  @jreisosnica Maybe because of copyright issue from fnc & apple store

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 30 minutes ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  Ibrahim Kwajaffa (@ibrahimkwajaf) reported 30 minutes ago

  @Hassaan_Shehu @DStvNg @InterswitchGRP Download mydstvapp on play store or apple store. Use it to clear E16 error.

• 
  🐍Cherry's Savage Garden🐍 (@Cherry0Reese) reported 32 minutes ago

  BTW, a release of a myth banner is actually a great time to **** up a game's reach on the appstore by giving scathing 1 star reviews on Apple Store/Google Play. Logging in shows there's want for the game but bad reviews shows that there's game management issues. #NoValkoNoMoney

• 
  Jamaal (@VikingBuck10) reported 32 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant

• 
  Eric Smith (@Eric_Smith08) reported 38 minutes ago

  A woman worked as an Apple Store employee for 6 years first as a Specialist on the sales floor, then as a Genius at the Genius Bar, then as a Creative leading workshops. She's helped over 20,000 customers. She said the same pattern played out every single day: a customer would walk in, buy a product, and leave. Or they'd come in with a problem, get it fixed, and leave. That was the entire interaction. In and out. "The Apple Store has free workshops that teach you photography, video editing, music production, and coding taught by trained professionals on the equipment you already own. It has a Genius Bar that runs free diagnostics, replaces batteries same-day, and fixes screens in an hour. It has a trade-in program that gives you instant credit toward a new device for phones, tablets, laptops, and watches in any condition, even broken ones. It has education pricing that saves students hundreds of dollars. It has a small business team that most business owners have never heard of. It has personal shopping appointments where a specialist builds your entire setup with you. And it has a Self Service Repair program that ships you the exact same tools Apple's own technicians use. Most customers walk in, buy AirPods, and walk out. They're treating a technology learning center like a vending machine." She said Apple Stores are the highest-revenue retail spaces per square foot in the world not because they sell expensive products, but because most customers never discover the 9 services that would make them come back every month. Here are the 9 things she wishes every Apple customer knew:

• 
  Ratep Leflore (@ratep_leflore) reported 38 minutes ago

  @tminnzy @ijustine @Apple see what I’m saying. You making him CEO like I wasn’t in the Apple Store looking up the material to make a better battery. Now you all made a big mistake. Don’t worry fuel to the flame inside me. I will make my battery and take out the problem child and put mine in.

• 
  Töregene (@_OftheWaves_) reported 38 minutes ago

  // Just a heads up to my close moots, I have tech issues with my phone again so I will be away from answering on my phone at least for a while, since I will be using a loaner and sending in my phone to get fixed by my local apple store. I had issues with it earlier this year

• 
  Sk Samim (@thisisaxon) reported 40 minutes ago

  @johnternus hello john, please bring down the apple store revenue share cut....

• 
  Deff Jeezy (@DeffJeezus) reported 40 minutes ago

  @_GTAVI_ I don't. They had the opportunity of a lifetime to generate early 00's Apple Store hype for a midnight release of this game. Naa Code in a box and maybe a physical release down the road. I hope the story gets leaked TLOU2 style.

• 
  s! (@lethargium) reported 42 minutes ago

  guy at the Apple Store told me about how his neurodivergence leads to stomach problems that stopped him from continuing his PhD and he kept talking about the connection between chemistry and society. you know what yeah!!!

• 
  🍃 (@nikewrayy) reported 49 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Roger (@rgrfoss) reported 50 minutes ago

  Apple store connect review process is broken. Takes over a week to review an app.

• 
  Richard Nikoley (@rnikoley) reported 56 minutes ago

  I got just about every single new iPhone release since 1.0. I even stood in line 5+ hours a couple of times at the flagship Palo Alto store. Missed the sporadic Steve appearances, though. RIP. One time, I stood there all day for the release of iPhone 4. That's the one where it was glass, front and back. That very night, we were walking back from a restaurant, and I fumbled and dropped it. Shattered. Next day, I go to a different Apple Store, one nearby. They asked me, "how long did you stand in line?" 6 hours, I say. They took extreme pity on me and replaced it with a new one. No charge. Other times, they have done similarly, like when a battery crapped out, and they exchanged it with a refurb. Another time, I jumped in the pool with my X (10.0) and it crapped out from water. Replaced for free. Apple has been exceedingly good to me as a great company. My MacBooks last 8+ years, never a single problem. I replace them simply because it's "time." iPhone 10 (X) was the last one I purchased. See, since about #7, the camera was already better than I could hope for. Met all my needs, and it was a huge step forward in low-light photography. Then with every new release, it seemed to focus (har har) on the camera. Like a huge percentage of the release shindig was about the camera. No other huge developments. By this time, 95% of owners are only going to use the excellent point-and-shoot capabilities. So, in 2020, a few months after moving to Thailand, I asked myself, why am I carrying around a $1,300 phone when I can get everything I need for about $350 (10,000 baht)? So I did. Got a Samsung first, two replacements for the same price point since then, different brands. My latest is a Vivo. I'm sure the 4x more expensive iPhone does better photos, if i were to bother to geek out on that. But I'm fine. And if i break my phone, lose it, or it gets stolen, it's not a panic event. Oh, well, time for a new one.

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 56 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  Ian Botes | DPU Founder (@RealIanBotes) reported 57 minutes ago

  You'll make WAY more money if you stop trusting something because it makes sense IN THEORY Getting plenty of comments sounds great IN THEORY, but 99% of them are almost always tirekickers and don't indicate potential buyers Selling at top of funnel after using spray and pray content sounds great IN THEORY, until you realize top of funnel content is outside a funnel so its guaranteed to attract mainly people who would never pay you Shipping new product updates publicly sounds great IN THEORY, until you realize other people with more experience can now clone your offer in 1 hour and market it better (you are also just procrastinating instead of making money) Giving up after 20 DM/Cold Emails sounds great IN THEORY, until you learn statistically you will make no money unless you send 650-1000 Doing lifestyle marketing with Ferrari's and Penthouses and Private Jets sounds great IN THEORY, until you realize that just makes you look like a moron Making your entire goal retiring your parents sounds great IN THEORY, until you realize not everyone has poor third world country parents Hiring early sounds great IN THEORY, until you realize you have no idea how to write an SOP, and nobody will ever be as good as you at your job in the early stages Depending the Apple Store to make software sales sounds great IN THEORY, until you realize you are now dependent on a system that can remove you whenever they want for whatever reason (and you still have zero idea how to drive traffic yourself, make sales yourself, or build a customer acquisition system yourself) Earning all your income from YouTube views sounds great IN THEORY, until you realize there's a 21 year old selling ebooks on Instagram borrowing traffic who's lapping you in profit every month (and unlike you if he loses a YouTube channel he doesn't lose all his income) Building a landing page using a framer template/lovable sounds great IN THEORY, until you realize you maximized aesthetics and destroyed your conversion rate (because you have zero idea how to write actual copy and now your site looks like a clone of every other landing page) Spending $200k on a ******* dance theory degree sounds great IN THEORY, until you realize you just blew $200k you could have spent 5% of that on a mentor and hit $30k/mo in just 1 year Posting "Insane Value" on the timeline sounds great IN THEORY, until you realize you are sophisticating the market and years from now you're going to see all the sh#t you charged thousands of dollars for are now common sense and available everywhere for free Reading 100 Books every year sounds great IN THEORY, until you realize most of the OG books teach the same fundamentals, and you could easily have absorbed all their most important lessons using Notebooklm over night instead of spending 365 days reading platitude drivel and irrelevant personal stories they put in between the actual value inside the book Being afraid to pay for high quality help sounds great IN THEORY, until you realize the broke guy who saved up the $600-$5k and invested in a good mentor is now making $30k/mo, and you're still under $2k/mo despite starting at the same time Posting mainly platitude drivel every single day to drive impressions toward your middle of funnel sounds great IN THEORY, until you realize everyone now thinks you're ret#rded because you don't seem to have an original thought about anything whatsoever (stop trying to be Kieran Drew, Dan Koe, or Justin Welsh) Not following your mentor's instructions sounds great IN THEORY, until you realize the only reason you're doubting yourself is because you don't have his/her experience, and because they already went through that self doubt and figured it out anyway, you not listening to them is the only reason you are not making money We solve every single one of these problems and bottlenecks in DPU btw (no audience required) Godspeed, Ian

• 
  Givros (@givros) reported 58 minutes ago

  @marcelojose_dev And no problem with Apple Store ?