Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	7 days ago
Capitólio	Errors	7 days ago
Adelaide	Errors	12 days ago
Ahmedabad	Sign in	14 days ago
Ahmedabad	Website Down	14 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GeeBeeNZ (@GeeBeeNZ) reported 2 minutes ago

  @Linda401gmail @RadioGenoa Don't do ANY FACIAL recognition ANYWHERE, go without or find a get around like a different browser. Tor Onion. Yes it's slow to load as a VPN. LOAD IT DIRECT FROM TOR, NOT EVER Google Play, Microsoft Store or Apple Store. Use Brave, DuckDuckGo as your default browser to get TOR.

• 
  14aØ (@14a0x) reported 5 minutes ago

  Apple Store connect down. Come on man

• 
  Jesse Jr Lim (林振燊) (@Jessejrlim) reported 10 minutes ago

  @alphaque Apple store??dafuq should be getting him his own server rack

• 
  Alex Ventures (@alex23ventures) reported 10 minutes ago

  An AFP TV crew shot footage of an 8 year old Chinese boy named Zhou Zhiheng for a piece on Asia's youngest programmers. Round green frames. Red shirt. He sat in front of a MacBook Air at a glass desk inside a Shenzhen co-working space with iPhone XR posters mounted on the wall behind him. The voiceover said he had started out building games. The subtitle said his coding tutorial channel pulled 60,000 followers. The camera pushed in tight on his fingers across the keys. While the West holds panels about screen time for kids, China places an 8 year old in front of an unregistered code editor and rolls cameras for the international press. He was meant to be the friendly face of Asian tech literacy. He just left the sidebar open. Pause at 1:34. Skip past the C++ on the screen. Skip past the if statement the AFP voiceover was reading. Look at the left panel of the editor. The folder is labeled aspirin. The open file is jizhe.cpp. The folder tree below: 1-7, 1-7b, 10-1, 10-1.2, 10-2, 10-4, 10-6, 10-8, 11-2. ColdMath. $94,318 profit. 5,612 entries. Joined September 2025. Bio: Edge Compounds. Jizhe is the mandarin word for journalist. The file the AFP crew was rolling on was named after them. The boy had the open scanf reading a score variable. He had not typed it that morning. He had given the file its name the day the AFP request came through. The numbered folders were not chapters of a coding course. The numbering lined up with the Chinese journalism beat codes the press accreditation office issues to foreign correspondents. 1-7 is the technology beat. 10-1 is consumer electronics. 10-2 is mobile devices. 11-2 is venture capital. The folder tree was an index of which AFP and Reuters reporters covered what. The boy was not the developer. The boy was the camera trap. The agent on the MacBook Air was tracking which journalists filed filming permit requests at which Shenzhen co-working spaces three days ahead of the segments going to air. Every permit request was a position on the company being filmed. The agent traded the gap between shoot and broadcast. The crew rolled for forty minutes. The agent placed eleven positions during the shoot. Every position was on a company whose office the AFP team had stopped by that week. The comments turned into a detective board. One viewer dropped the AFP clip to 0.25x. Another translated jizhe out of the filename. A third commenter cross referenced the folder numbering against the Chinese State Council Information Office accreditation list and matched every code. Six months ago a 14 year old in Shenzhen pushed an AI agent to GitHub. Judges said no real world application. 3,100 forks later. The boy's father had been one of them. He had dropped the fork onto his son's MacBook the week the AFP request showed up in the family's WeChat. The 60,000 follower coding channel was not a coding channel. It was a feed tracking which co-working spaces were hosting which crews. The followers were operators running the same fork out of different cities. The iPhone XR posters behind him were not Apple Store decor. The shoot was happening inside a media briefing room foreign correspondents rent specifically to film this kind of segment. The agent already knew the room. The room was on the list. The AFP segment sits at 2.1 million views. The freeze frame of the folder tree cleared 4.6 million on the repost. The wallet is still compounding. The agent is still reading press accreditation requests. The unregistered editor is still open. The jizhe.cpp file is still on screen. They filmed him to prove a child could code. The child was the lens. The agent was running the shoot.

• 
  FingerMan 🦁 (@kikiced84) reported 12 minutes ago

  @freecashcom hi 👋 app is no more available on apple store ? Is there any issue ?

• 
  Greg - Israelite in Exile (surviving the Galut) (@anexiledjew) reported 17 minutes ago

  I bought a set of AirPods Pro from Laptops Direct based in Huddersfield, England, about a year ago. I have a problem with the left AirPod charging, and I went to an Apple Store to have them look at it today. Astonishingly, I discovered at the Apple Store that the serial number is tied to a date of purchase from 2024 in a Walmart in the United States. Avoid this retailer.

• 
  Bradley (@VerdeSelvans) reported 19 minutes ago

  Update regarding this issue: I just visited an authorized Apple Service Center. They told me that if Apple approves the replacement, it will take about 1–2 months because the replacement unit needs to be imported from Singapore. Even though I have the case number and a letter from the Apple Store Shinsaibashi, they said those documents don’t guarantee that my iPhone will be replaced. If Apple declines the replacement request, I’ll need to contact Apple Support again. I’m really hoping they’ll replace my device. In the meantime, I’ll be using my other iPhone as my main phone.

• 
  Lucas (@Lucas62949380) reported 21 minutes ago

  Download your session application on apple store or play store so we have more secret and secure chat there on any account hack you’re down for bro My Session Id 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  Jack (@jackcoder0) reported 24 minutes ago

  Her Apple Watch battery dropped to 78% after just one year. She wore it daily. She charged it overnight. She used it like every other Apple Watch owner she knew. Yet her battery had degraded faster in 12 months than her iPhone had in 3 years. She took it to the Genius Bar, expecting them to confirm it was defective. The technician ran every diagnostic. "Your watch isn't broken. It's just been running 24 hours a day doing things it doesn't need to do. There are 4 default settings on every Apple Watch that hammer the battery overnight. Apple knows. They've known since the first Series 1 launched. They don't change the defaults." She asked why. He gave the same answer Apple Store employees have learned to give silence. Then he opened the Watch app on her iPhone and walked her through everything. Here's what he showed her. 🧵

• 
  annastayziaa finance (@annastayziaafi) reported 24 minutes ago

  I got my laptop back (FINALLY)….but it has a new problem with a ringing sound when the fan is working, so I have to take it back to the Apple Store. 🫠….. this time I’ll take it to a different Apple Store to repair

• 
  Asrar (@asrrrrrr217) reported 26 minutes ago

  @AIAdsApps I have very problem with apple store ?

• 
  mkb (@mkbraudaway) reported 27 minutes ago

  @FloreFlos Smart move. I had an issue w/cell service. Went to get it resolved & the employee literally referred me to the Apple Store to fix an issue THEY created. 🤯I went back on a diff day & told the manager. Said I was in cust serv for a very long time & I was mortified. He was too.

• 
  Kyeyune Richard (@krk24richards) reported 29 minutes ago

  @DrBellahh You and your people you buy used iPhones, me I buy new and from Apple Store. So handle your problems

• 
  Samara Bx (@univsovlt) reported 31 minutes ago

  Now, if I ever walk into an Apple Store again, GET READY cause I’m going to be doing the same wave I did when I drove down the main street of Nimbin!!! @finkd

• 
  el. #BRINGBACKVALKO (@ellinightss) reported 32 minutes ago

  @purple_starzz14 like i said, the ratings does not influence on the game shutting down. the game shuts down either: a) the company pulls out the game itself or b) apple store pulls the app out because the app company did not comply to the t&cs met during the agreement

• 
  Oleh (@OlehProductFit) reported 33 minutes ago

  CHINESE DEVS PACKED 1,000 MAC MINIS INTO A SINGLE DATA CENTER AND BUILT A $9,000,000-A-YEAR AI BUSINESS OUT OF APPLE'S CHEAPEST BOX. one thousand silver boxes. rack after rack, floor to ceiling, a wall of fans roaring to keep the whole room cool. Apple sold every one of them for $599 as a desktop for students and creators. these guys turned all thousand into a private cloud that rents compute Western companies charge a fortune for. the build cost around $600,000 once. electricity runs a few thousand a month. and roughly a hundred clients pay monthly retainers to run their models on hardware that never touches the public cloud. run the math and it stops looking like a hobby — boxes bought once, power measured in the low thousands, revenue clearing tens of millions before anyone in the West notices. OpenAI raised billions to build data centers. these guys raised nothing, bought a thousand boxes off the shelf, and quietly undercut the entire industry. the craziest part isn't the scale. it's that every piece of it was sitting in the Apple Store the whole time. tomorrow I'm breaking down how a farm this size is actually wired — the racks, the cooling, the software holding a thousand machines together. save this before running your own cloud stops sounding insane ↓

• 
  Chidanand Tripathi (@thetripathi58) reported 34 minutes ago

  Reclaiming Your Device The man walked out of the Apple Store that afternoon with his original battery still inside his phone and his eighty nine dollars still safely tucked into his pocket. A week later, he sent the Genius Bar worker a short message. He was finishing his entire work day with forty percent of his battery still remaining. He had not touched the Low Power Mode button a single time. We have somehow accepted a strange reality where we think our expensive modern devices just naturally degrade in a few short months. But the truth is much simpler than that. Tech companies design these phones to constantly harvest data, build their corporate networks, and serve their massive ecosystems silently in the background. They are actively using your hardware and your battery life to do their heavy lifting. Stop letting your own phone work against you. Take fifteen minutes tonight, sit down on the couch, and go through this list. You bought the phone to serve you, so make absolutely sure it actually does.

• 
  🍩 (opinion arc) (@donutgrillfish) reported 36 minutes ago

  @KASTxyz @tokennation_io Guys the virtual card is not working in Apple Store or pay

• 
  Prime AI (@primemans) reported 44 minutes ago

  A man noticed his phone storage kept showing “full” after 18 months — even though he barely had any photos. He deleted apps. Cleared messages. Removed downloads. Still, every couple of weeks, the same warning returned: “Storage Almost Full.” He was ready to upgrade and buy a new iPhone. At the Apple Store, an employee stopped him for a second: “Before you spend $1,000 on a new phone, check this first.” She opened Settings → General → iPhone Storage and immediately spotted the problem. “There are 7 things quietly eating your storage. Most iPhones have them enabled by default — and almost nobody knows about them.” Then she walked him through everything in less than 10 minutes. 🧵

• 
  toned madonna (@apologetits) reported 46 minutes ago

  U go to the Apple Store for one simple Genius Bar fix and I swear to god they do all this complex face scanning and data scraping **** to match you with their most fuckable Genius

• 
  I need more sunshine (@chicagoaudra) reported 47 minutes ago

  Anyone else having issues with newer @apple phones? I have an @apple iPhone 17pro that I’ve had problems with since I bought it through @ATT around Christmas. It has not worked consistently, with any of my Bluetooth devices, and is getting worse over time. Even my watch (series 11) is almost never connected and runs out of batteries really quickly now because it is constantly trying to connect and reconnect to the phone. Spent hours at the Apple Store a while back where they made me reset my phone and I couldn’t restore from the backup at all. I did that and the problem did not resolve. It mostly finds the devices but won’t connect or won’t stay connected or even paired. All of my devices work on my husband’s phone just fine (same phone). I have not been able to use any of my devices at all in over a week now, yet my phone somehow “passes” their diagnostics, despite not working at all in practical reality. It failed one test in the Apple Store but then passed when they redid it, so of course, they went with the pass. 🙄 Because of the “passing” the diagnostics, they refuse to replace the phone and won’t do anything about it. They just tell me it has to be a software issue and “the engineering team is working on it.” For months now. None of this happened with my iPhone 15pro and it doesn’t work with other phones either. How is this acceptable? They just took my money and I am SOL when it doesn’t work? No offer of a different device, a refund etc, no attempt to solve my issue. Just sucks to be me? Anyone have ideas of what I can try next? I have spent way too much time on this, but I would like a phone of my own that works. Also, if you are thinking of the Apple iPhone 17 pro, skip it. I feel like I’ve been ripped off and I don’t feel like they should be able to just take my money and leave me with this lemon of a product. Is there a lemon law for phones? Tired of this. I’m so sorry I got rid of my 15.

• 
  Alida Antonia (@ArtByAlida) reported 49 minutes ago

  @ATT Your tech support told me that I should go to the Apple Store because he could not fix my issue. Apple had full access to see my settings. It’s an @ATT problem. It’s not an Apple issue.

• 
  jabbermay (@jabbermay) reported 49 minutes ago

  @keepindeepspace 2024 & 2025 VIP as well and I'll be sending a similar message tomorrow. I've already begun the refund process through Google Play Store and they said they're collecting data on developer issues like this, so I encourage you to reach out to them (or Apple Store) as well.

• 
  StephanInc (@IncStephan) reported 50 minutes ago

  @durreadan01 I have a broken Air right now , after 4 trips to the Apple Store, it’s still not fixed correctly!

• 
  Dogwidahat. I Follow If you Love God and Freedom (@dogwidahat) reported 53 minutes ago

  @ProtonSupport Here’s what the proyon ai says. The operation couldn’t be completed. (Common networking.VpnApiService) Error error 0.) Once that was cleared then this popped up on trying to access the account “Invalid Refresh Token”. Proton support couldn’t get past that but did give me a web page to try to figure it out. I searched the forums and tried the sequential steps from the link given me until bed time. Next morning I removed the VPN file and reloaded a fresh file. I then got a message from Pay Pal ( I had made a purchase through the Apple store. ) So I immediately got connected to Pay Pal and showed them the files. She sent a file that showed I had been charged for a software I already had a paid contract for a year ago. I was told they would check out my info and get back to me. I got an auto email and the charge had gone through so it couldn’t be stopped. At that point I had no vpn on two lap-tops but still had proton mail on both. Awhile latter I received an email that Pay Pal would cover the refund that will take several days to show up. I have a Proton Plus that has Mail and VPN that Proton Ai immediately the blocked now 4 days ago they say because I filed a greviance. It won’t be addressed until July 5th. I have received NOTHING from proton? I suspect I’m not the only one that has run into this. Look through all your support tickets and fix them all not just mine that’s in the public.

• 
  tammyh333 (@tammyh333) reported 55 minutes ago

  @jase0806 @WWESuperCard How can we open a complaint with apple store or google play to look into this game and the constant fraud going on. @wwesupercard lied about that other pack last week. (grande americanos). how did they fix that? do we get our money back or inboxed the Correct equipment?

• 
  yessi (@yessicaster) reported 58 minutes ago

  I’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street

• 
  Olivia Chowdhury (@Oliviacoder1) reported 58 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  Jon Sherrard (@jshez) reported 1 hour ago

  Contrast the quote my experience: An Employer once had a supply issue with equipment supplier. Opened a new bank account that allowed Apple Pay digital cards over email. Created me a card. Sent it over. Transferred cash onto it, apologised profusely and asked if could go to Apple Store (during work hours so fine with me) Nice to know when you’re working with serious people.

• 
  i think (@kutaiuranium) reported 1 hour ago

  going to the apple store and asking if they can fix my leapfrog