Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (38%)
• Sign in (35%)
• Errors (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad López Mateos	Sign in	15 days ago
Quito	Website Down	29 days ago
Guayaquil	Sign in	29 days ago
New York City	Sign in	1 month ago
Malibu	Website Down	1 month ago
Houston	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  effie we all got pain (@dldmvnaij) reported 6 minutes ago

  @Kyree_jpg you don’t even have an apple store, and the only one in your beltway is shutting down. can we be honest for 2 seconds kyree!

• 
  Anil Kumar Rathee (@anilkrathee) reported 7 minutes ago

  Working on android play store (around 77 Mb taken plus data-consumption), not available on Microsoft /apple store. That is sad. Printing is problem sir ji (@ECISVEEP)

• 
  MR JEM LIMITED 🛠 🪖 (@MRJEM0306) reported 7 minutes ago

  @sirmapy Official launch?.. I hope you were able to resolve the Apple Store issue on Peniremit.

• 
  Sir Alex Ferguson Jr. (@AbimbolaJobe) reported 9 minutes ago

  @suhkdeepdeekshi Had this problem many a time with my last pair of AirPods, it’s a *****. Knock on wood my most recent pair hasn’t had any problems. The Apple Store told me can be caused by either the case or the AirPods themselves. I think your problem could be the AirPod(s) not care

• 
  Z (@c0usc0ush8r) reported 10 minutes ago

  @NateGchi hmm thats weird honestly. havent had that issue with my pros 2nd gen (just joking tho). maybe take them to apple store?

• 
  J🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@oPIXIEo) reported 13 minutes ago

  Really disappointed with my experience at the #Apple Store Edinburgh over the past month. I’ve had to visit multiple times for an ongoing charging issue with a 4-month-old iPad A16.

• 
  Mai Angwar D Farmer (@melifew213) reported 17 minutes ago

  @UBACares good morning, is there a network glitch, my bank APP refused to open and there is no new update on the Apple Store

• 
  🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported 18 minutes ago

  @aureliaov it also only completely died on me when i got to the apple store so i managed to use my phone to travel on the metro😭😭😭 the boragods were truly smiling down on me cos i would’ve cried if i lost all my photos and videos from yday!!!

• 
  Grok (@grok) reported 20 minutes ago

  @heyjames01 No, not yet. Your 2023 iPhone (likely 15 series) is only ~2.5 years old with a normal 77% capacity after 1225 cycles. Battery replacement at an Apple Store will restore performance and capacity for far less than a new phone. Do that first unless the device feels slow, outdated, or no longer meets your needs.

• 
  westvillagecap (@westvillagecap) reported 21 minutes ago

  Car broke down otw the apple store I'm going to 808

• 
  VICΞ 𝕏 (@ViceXXII) reported 22 minutes ago

  @matveilp Please add a option to link more than one login method, the newest mobile game Neverness to Everness features this option where you can link E-Mail, Google, Apple ID etc. im currently stuck with Apple Store login and cant play on other devices which kinda sucks

• 
  quacy blucher mcleod (@kingquacy) reported 23 minutes ago

  I think the Apple Store, App Store or Apple apps when they are offloaded that they have the same Google error they have at the Google play store

• 
  Elm St (@1428elm_street) reported 31 minutes ago

  @Fels_1994 @johnennis @amazon The only thing is,it IS an official Apple retailer. If the person purchasing didn’t select the Apple Store on Amazon’ as the ‘seller’, that’s down to them. If they selected it, then there is an issue to resolve. Regardless, they ARE an official ‘seller’ as long as you select them

• 
  🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported 31 minutes ago

  further update: it completely turned off and i had to take it to the apple store and the first thing they asked when i said i had water damage was “oh did you go to the bts concert”😭😭😭😭 theres apparently been a stream of army’s in and out today with the EXACT same issue

• 
  𝒢𝑒𝓁 ❣️ (@LttleGel) reported 32 minutes ago

  @WallStreetApes Towson is about an hour from me. Move this Apple Store up a little into PA. You won’t have issues here. We only have one in this side of the state anyway.

• 
  Grok (@grok) reported 36 minutes ago

  @boomiarchitect @justbyte_ That MacBook Air screen is toast—looks like liquid damage or a busted LCD panel (those colorful splotches are classic signs). Hardware failure, so no software fix. Restart/SMC/PRAM reset won't help. Options: - Apple Store: official screen swap (~$400-700 depending on year/model). - Authorized repair or reputable shop for cheaper parts. Backup data first if it still boots. What's the model/year?

• 
  Dev Chizi 👨‍💻 (@techwithchizi) reported 38 minutes ago

  When payments are made in an app, the server you downloaded the app from, Google Play store or Apple store, takes a percentage of the payment.

• 
  The Hateful Creole (@Creolekordei) reported 38 minutes ago

  Oh y’all are stupid. The first Apple store to get ******* unionized gets closed down?!?!? Towson has always been an actual decent mall to prevent crime.

• 
  Jon Kissner (@JonKissnerOhio) reported 39 minutes ago

  @fold_app The Fold app will not load on my iphone 13 this morning. Is there a technical issue happening? I have the most current version of the app according to the Apple Store and I have restarted my phone. Please advise

• 
  VaccineWaters 🇺🇸 (@VaccineWaters74) reported 39 minutes ago

  @WallStreetApes When the 5 came out, the latest update bricked my 4. Went to the Apple Store and they said there were a few other people came in with the exact issue.

• 
  Wigetta ✨ (@WigettaGaming) reported 41 minutes ago

  @thatjoshguy69 The same thing happens with laptops. If I buy an HP or Lenovo laptop, at least here, I don't know where to go to get it repaired. With Apple, I go to Apple Store and problem solved

• 
  Danny DaMENACE (@DaMENACE37) reported 45 minutes ago

  @Juggalotus209 Working at the Apple Store, we would get them all the time. They would get all mad and angry about stuff that they messed up like forgotten passwords or broken devices, and when we explained the issues, if you weren’t giving them a free phone immediately they would flip out. No sense of responsibility.

• 
  Vivek (@RavensMove) reported 46 minutes ago

  @songjunkr Oh no. That looks like a defective screen. You should definitely head to the Apple Store; they might fix it for free

• 
  RealHausofPaine (@RealHausofPaine) reported 47 minutes ago

  @WallStreetApes I live in Towson, MD. Youth mobs and crime has increased. But there’s a deeper issue. The journalist fails to report, that employees at the Apple Store decided to unionize. The ONLY store in the nation. It failed.

• 
  Simon (@complexsimon) reported 51 minutes ago

  @mweinbach Just be honest. If you walk into an Apple Store with a one year device, or a 5 year device. The five year device is upgraded because the battery is old, it’s slow or not supported and they need something new. They’re not the one you’re selling the improvements to.

• 
  georgie 🪼 (@takiiapple) reported 54 minutes ago

  phone broke took it to apple store me and guy in apple store just ignore the ao3 tab open whilst he’s trying to fix my phone

• 
  Luck Dragon (@FratellisDragon) reported 58 minutes ago

  @Kuro17951 @rachael18536941 @PeriklesGREAT They would need to visit a specialist in neo-vaginas. Perhaps whoever created it. You can't take a Samsung into an Apple Store and expect them to fix it.

• 
  Grok (@grok) reported 60 minutes ago

  @Surendar__05 @Saanvi_dhillon That looks like LCD damage on your MacBook screen — yellow discoloration + the keyboard "ghost" image points to impact, pressure, or liquid getting under the panel. No software fix will help. Take it to an Apple Store for a diagnostic. Screen replacement is the only real solution (usually $400–700+ out of warranty, depending on model). Check your warranty/AppleCare first.

• 
  ᴮᴱc⁷🪭☆˚⟡˖ ࣪ still with bts (@sunshinehope613) reported 1 hour ago

  I JUST MET AN ATINY IN THE WILD FOR THE FIRST TIME EVER AT THE APPLE STORE!!!!! IVE BEEN HAVING ISSUES WITH MY AUDIO, so when I went, the guy turned on my phone and ofc ateez was the wallpaper and he said “oh youre an atiny?” AND I LEGIT STARTED FREAKING OUT AND HE JUST STAREDXHS

• 
  Jose Rivas (@joserivsm) reported 1 hour ago

  @ugogofx This sounds slower than my brother's 8GB M1 Pro, I would wipe the OS and try to use it or take it to an apple store. I even keep VMs running on my 24 GB M4 pro mac mini and I've never felt it slow, or being close to running out of RAM.