Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (43%)
• Errors (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Aubenas	Sign in	10 days ago
Billy-Montigny	Sign in	18 days ago
Nantes	Website Down	1 month ago
Capitólio	Errors	1 month ago
Adelaide	Errors	2 months ago
Ahmedabad	Sign in	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prof Adebayo (@ProfAdebay) reported 7 minutes ago

  @dhh In case you’re wondering how he set this up: Download Tailscale: creates the secure private network between both devices. Dowload Termius on playstore or apple store: the terminal app running on the Fold. SSH: connects Termius to his remote computer or VPS. Install Codex/Claude on the server: runs on the remote machine as the coding agent. The Fold is the interface; the real development environment and computing power remain on the remote machine.

• 
  Chuck Finley (@PLL_commish) reported 7 minutes ago

  @kingkrabbyp The @MeekPhill_ hate is warranted, the guy is a 32 year old virgin that is living at home and can’t go down 3 blocks to the Apple Store with out a phone

• 
  . (@D4YSB4lll) reported 7 minutes ago

  @Comptonx187 @Kurrco Log out of the Apple Store and then log back in and it should fix that

• 
  Kevin (@Kevincreates77) reported 9 minutes ago

  Setup 9: She replaced the battery instead of buying a new AirTag. After 11 months, his keys AirTag stopped chirping as loudly. The Precision Finding response was slower. The battery was dying. He assumed the AirTag was disposable. Most people do. He was about to buy a replacement for $29. She took the AirTag, pressed down on the stainless steel back, twisted counterclockwise, and popped it open. Inside was a standard CR2032 battery the same coin battery that powers watches, calculators, and car key fobs. Available at every pharmacy, grocery store, and gas station in America. $3 for a single battery. $6 for a 4-pack on Amazon. She popped out the old battery, dropped in a new one, twisted the back clockwise, and the AirTag chirped to life. Full power. Ready for another year. The entire replacement took 15 seconds. No tools. No appointment. No Apple Store visit. No subscription. She told him this was the part most people don't understand about AirTags. There's no monthly fee. No annual subscription. No service plan. The AirTag costs $29 once, the battery costs $3 per year, and the Find My network the billion-device global tracking infrastructure is free forever. The total cost of ownership for a single AirTag over 5 years is roughly $44. Compare that to Tile, which charges $2.99/month for premium tracking features $36/year, $180 over 5 years. Or Samsung SmartTag, which works only within Samsung's smaller device network. The AirTag costs less per year, uses the largest tracking network on earth, and runs on a battery you can buy at a gas station. She'd been replacing the batteries on all 7 of their AirTags once a year for $21 total. The entire family's tracking system wallet, keys, car, dog, backpack, 2 suitcases costs $21/year to maintain.

• 
  John Strom (@JohnStrom64) reported 14 minutes ago

  @ValerieAnne1970 Yep. My iPhone 11 suddenly started having issues typing messages. Never damaged or wet. Just one day, started acting up. I took it into an Apple Store and was told that it would cost more to ‘fix’ it than to get a new one and they wouldn’t guarantee they could even fix it.

• 
  Forest Ratchford (@Fofire3) reported 16 minutes ago

  @BrendanNyhan Any reason you don't take it to an apple store. This seems to be a hardware issue. Doesn't seem like you're gonna be able to fix it on your own without it.

• 
  David Bromley (@DavidBr35205455) reported 17 minutes ago

  @Apple - Has anyone fixed charging port problem on I- Pad. Hard to pay 1300. + for pro and port fouls up. Then Apple Store wants to chg 30 -40 % of orig price to repair ! Until they fix this or have charging pad like phone - it’s a expensive paperweight, lost sales,@tim_cook

• 
  Ray lopez (@raylopez1112) reported 19 minutes ago

  @KenzieTaylor91 I heard they shut down telegram on the Apple Store

• 
  Adib Hanna (@adibhanna) reported 22 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  Ryder (@RyderShoots) reported 22 minutes ago

  I’m in a random city at an Apple Store to fix my laptop and they’re hosting a class for elders on how to take photos on their iPhone 🥲

• 
  Josh Vibes Up (@JoshVibesUp) reported 24 minutes ago

  AC not working in the house, garage broke, Phone broke and at apple store to get fixed. More then likely gonna have to cancel the trip to Blackhawk plus the money I had save was to FINALLY get an alignment and new battery in car and now can't even do that. I can never win

• 
  a!v¡n is on BlueSky (@enthusmiasma) reported 24 minutes ago

  CORRECTION: There is a written review on the Apple Store, and it is, of course, negative. (Tried to fix the post but Elon did something screwy.) #arpx #arnews #snap

• 
  G-Lanser (@G_Lanser) reported 33 minutes ago

  @Clintwestwood97 @mrpyo1 That’s not a Sony problem necessarily. It’s how things have evolved (e.g. some games are no longer available on the Apple Store). There may be a happy middle solution. I have 100s of physical games. And I’m kind of over it. Too much space. Im a little relieved to be honest.

• 
  STAN ❄️ (@stan_but_stanny) reported 34 minutes ago

  @luxuria424 Scammed from the official Apple Store? I don’t think so. And just because your experience is different doesn’t mean that others is the same as yours. Many players have problems with Wuthering waves on high end devices.

• 
  Ijuakos (@IjuakosXqwzts) reported 36 minutes ago

  @apple, I am waiting for my refund check for the products I’ve paid inflated prices as you passed those tariffs down to your customers. Fortunately, I bought everything through the Apple Store and all the applicable transaction details should be on my account.

• 
  SummonStars #BRINGBACKVALKO💕 (@PisceanBaker) reported 38 minutes ago

  @dimplelicker @yizhouyins Especially because it's the Google Play store, not the Apple Store and China has issues with Google

• 
  Juan Emiro Herrera (@JuanEmiro) reported 40 minutes ago

  @amazon 5/This isn't my first Apple purchase on Amazon. I've bought NEW (not refurbished) Apple devices directly from Amazon's official Apple store before, with zero issues — proof that my account, my card, and my buying history are completely legitimate.

• 
  Richard Nikoley (@rnikoley) reported 41 minutes ago

  I got just about every single new iPhone release since 1.0. I even stood in line 5+ hours a couple of times at the flagship Palo Alto store. Missed the sporadic Steve appearances, though. RIP. One time, I stood there all day for the release of iPhone 4. That's the one where it was glass, front and back. That very night, we were walking back from a restaurant, and I fumbled and dropped it. Shattered. Next day, I go to a different Apple Store, one nearby. They asked me, "how long did you stand in line?" 6 hours, I say. They took extreme pity on me and replaced it with a new one. No charge. Other times, they have done similarly, like when a battery crapped out, and they exchanged it with a refurb. Another time, I jumped in the pool with my X (10.0) and it crapped out from water. Replaced for free. Apple has been exceedingly good to me as a great company. My MacBooks last 8+ years, never a single problem. I replace them simply because it's "time." iPhone 10 (X) was the last one I purchased. See, since about #7, the camera was already better than I could hope for. Met all my needs, and it was a huge step forward in low-light photography. Then with every new release, it seemed to focus (har har) on the camera. Like a huge percentage of the release shindig was about the camera. No other huge developments. By this time, 95% of owners are only going to use the excellent point-and-shoot capabilities. So, in 2020, a few months after moving to Thailand, I asked myself, why am I carrying around a $1,300 phone when I can get everything I need for about $350 (10,000 baht)? So I did. Got a Samsung first, two replacements for the same price point since then, different brands. My latest is a Vivo. I'm sure the 4x more expensive iPhone does better photos, if i were to bother to geek out on that. But I'm fine. And if i break my phone, lose it, or it gets stolen, it's not a panic event. Oh, well, time for a new one.

• 
  Yanik Guillemette (@YGuillemet17015) reported 42 minutes ago

  After a 750 km road trip from home, our @cybertruck threw the PCS2_a094 error. Apparently it’s a well-known issue that disables all AC charging. The truck will only charge at a Supercharger. Tesla’s response? A repair appointment 3 weeks from now, and they actually tried to reassure me by saying Supercharging would be free. So I guess I’m supposed to waste an hour every few days driving 9 km to the nearest Supercharger, waiting for an 80% charge, then driving back home. That’s completely absurd. If this is a known failure, why isn’t there a recall? Why are owners expected to live with a vehicle that suddenly loses a core function? And the service experience keeps getting worse. Last time I drove to the Service Center, waited 3 hours, only to be told the tires they had ordered never arrived. I had to come back two weeks later. @Tesla seems to have very little respect for their customers’ time. The attitude is starting to remind me of those teenage Apple Store geniuses who ask whether you’ve installed the latest software update when your battery is physically dead. Love the truck. The service? It’s becoming harder and harder to defend.

• 
  Kings Of The South (@kots_ads1940) reported 47 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 49 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  NARFE National Headquarters (@narfehq) reported 49 minutes ago

  @WhovaSupport Download the Whova app from the Apple Store or Google Play. If you are registered for FEDcon26, sign in using the same email address you used. Once you sign in, the conference will automatically appear in your account!

• 
  Thomas James (@rocky7586) reported 51 minutes ago

  @IrrelevantNerd @beautyskillz Digital movies are very different so no, it's not the same. This is long but it'll help people understand. There's two different versions of digital movies you can buy/get. There's the ones you get from Fandango At Home, Movies Anywhere, Microsoft Store, formerly the PlayStation Store, Apple Store, Google Play Store, etc. These are the ones you have a limited license to VIEW on those platforms only. When you read the EULA for those you'll see it tells you that you own nothing. You just have a license to view it on that platform. Meaning, if that platform goes away? You'll lose access and they have no real obligation to refund you or move platforms for you. That's what you agree to every time they do that. Movie licenses are subject to renewal, gaming licenses are one and done. Renewing the license every few years is what those third party companies do on your behalf. If they can't get it done they lose access which, in turn, means you lose access. The other version of digital movies? You DO own it. Fully. I'll explain it. These digital movies are movies you get directly from the studios that distributed it. Meaning, you bought the DVD or Blu-Ray and the digital code it came with, you used it. You got a code directly from their website store. Or, you got gifted a code or won a code from them or a third party that got the codes from them directly. With that? Once you redeem that code, that movie is yours to keep on one of those platforms I mentioned earlier. Forever. If a platform you bought a code and put your paid movie on goes out of business? They have an obligation to either find you another locker (they use this term for the other digital platforms they house the movies) to store the movie on, or they HAVE to let you download the movies to your personal storage. All of this is in their EULAs. I hope you read it all to get a better understating of the difference between movies and games EULA. A game is never going to get taken from you unless you do one of two things. You break TOS, or you call them and tell them you don't want the license any longer. Also in their EULA. Even if they no longer exist as a company you still own your games digitally. They'll leave you to download them or leave them attached to your username on your consoles. They will not shut down the usernames just because they don't exist as a company. They will keep the agreement in place. That's just how it works. Again, I know this is a long read, but it's very informative.

• 
  Numan (@Numan_Ai12) reported 53 minutes ago

  So I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.

• 
  Onyx_Digital (@OnyxAudit) reported 53 minutes ago

  🚨 #BREAKING : The @telegram app has just been removed from the @Apple store. It had been removed because it had made "inappropriate content" available to users, founder Pavel Durov said. The removal came soon after Telegram launched an unfinished version of its "experimental" Telegram X app. Apple took down both the official messaging app and the one still being worked on.

• 
  白知白（科技与生活） (@qiqi_caijeff) reported 54 minutes ago

  @ShishirShelke1 The Apple Store in Taiwan looking like a giant MacBook from above is exactly the kind of detail-first design Apple is known for. Most companies would slap a logo on a box. Apple treats every retail touchpoint as a product design problem. This level of commitment to the brand experience is why Apple's retail stores generate more revenue per square foot than any other retailer in the world.

• 
  GazaEnterprise (@GazaEnterprise) reported 55 minutes ago

  Apple Is Testing AI Powered 'Live Notes' to Streamline Genius Bar Appointments. Apple is testing a new artificial intelligence feature called Live Notes, designed to make Genius Bar appointments more efficient for both customers and Apple Store employees. Instead of a Genius Bar employee manually writing down everything discussed during a repair appointment, Live Notes uses AI to listen to the conversation and generate a transcript in real time. The feature only works if both the customer and the employee give their consent, making it an opt-in system rather than something that's enabled automatically. Once the conversation is finished, the AI generated transcript is saved directly to the employee's iPad and becomes part of the repair record. This creates a detailed log of what was discussed, including the customer's description of the issue, troubleshooting steps, recommendations, and any repair decisions made during the appointment. The biggest advantage is that employees can spend more time interacting with customers instead of constantly typing or taking handwritten notes. Rather than dividing their attention between the customer and their iPad, they can focus on diagnosing the problem, answering questions, and explaining repair options while the AI handles the documentation in the background. For customers, this could also lead to more accurate repair records. Important details are less likely to be forgotten or recorded incorrectly, which can help if a customer returns for a follow-up visit or if another Apple technician needs to continue the repair later. Having a complete transcript ensures everyone has access to the same information. The feature also has the potential to improve efficiency across Apple's retail stores. By automating notetaking, Genius Bar appointments may move faster, employees could handle more customers throughout the day, and the quality of documentation could become more consistent across different locations. Although Apple is currently testing Live Notes in only some stores, it reflects the company's broader strategy of integrating AI into everyday services. Rather than using AI only for consumer-facing features, Apple is also exploring ways it can streamline internal workflows and improve the overall customer experience. If the trial proves successful, Live Notes could eventually become a standard feature at Genius Bars worldwide.

• 
  Ridoy AI (@AI_WithExpert) reported 55 minutes ago

  If you're unsure where to buy your smartphone 🥉Skip it Cell phone shops (Docomo, au shops, etc.) ・Charged a down payment of 10,000–20,000 yen ・Pushed into unnecessary options ・Zero comparison with other carriers 🥈Safe bet Official stores (Apple Store, etc.) ・Lowest price for the device itself ・No sales pitches ・Device upgrades are a good deal too 🥇My real recommendation is ↓

• 
  JMJ333 (@sprrch) reported 56 minutes ago

  @Frost7 @kinocopter What? He spoke to them no problem and it wasn’t an Apple Store. Congrats you blindly believed a tweet and didn’t even listen to the audio

• 
  Dylan Bishop (@DylanBishopX) reported 60 minutes ago

  @Metacogmission @spatialinsider ok yeah beginning to think its my Vision Pro guess I'll have to take it down to Apple Store thanks