Bitstamp status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Bitstamp reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

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Bitstamp Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BITMINTI (@bitminti) reported 4 minutes ago

  @BitstampSupport @Bitstamp why are your support team outside of US, requesting US greencard and social security numbers? What is your legal base to request these sensitive documents? Please explain. @RobinhoodApp #CryptoCommunity

• 
  SalamAndr (@FX1000ren) reported 5 minutes ago

  @stef_mulder I know 7 people who have blocked accounts at Bitstamp and 6 have already asked the CSSF for help, now the CSSF is handling it, people no longer have to deal with it, now the office in Luxembourg is handling it.

• 
  AbsChud (@abschud) reported 7 minutes ago

  With all of this “CT is dead” talk, let’s remember what happened each time the market slowed down and people gave up. Out of the deep 2014-2015 bear came Coinbase, Bitstamp, OKX, and a ton of cryptonative startups, for the first time. Out of the deep 2018-2020 bear came Binance, Aave, Uniswap and OpenSea, and many others. Out of the 2022 bear came Bybit, Solana, Jito, Raydium, Pendle, Pudgy Penguins, and many others. Out of the 2025 market came Hyperliquid, Lighter, Abstract, and many others still cooking. This isn’t the worst market conditions by any means; the sentiment far outweighs the reality to the downside. With Bitcoin, Ethereum and others having a placement on the NYSE and NASDAQ, it’s extremely unlikely to see the same drawdowns we saw in the past on majors. Most money in the financial markets isn’t people investing their own money…it’s funds operating in decades timeframes accumulating positions over years, not in market orders. It is true that the easy times to rotate are over for now. But the real builders have just begun. And the real capital rotation has just begun.

• 
  Joe Blackman, RH ACGM® (@JosephBlackma1) reported 10 minutes ago

  @NatalieHarr21 we're sorry to hear about the ongoing issue with your Bitstamp account. As Robinhood acquired Bitstamp, our teams are aligned on support. Please DM with your case/reference number so we can escalate and assist directly. We'll get this reviewed ASAP.

• 
  Sagzee (@IAmSagzee) reported 11 minutes ago

  Encryption doesn't care who's sitting at the keyboard, because math can't tell the difference between a hacker's script and a valid signature. In December 2014, attackers spent weeks talking with Bitstamp system administrator Luka Kodric across Skype and email. Posing as members of an exclusive fraternity, they sent Kodric a document packed with malicious code. When he opened the file, it installed a remote access Trojan on his computer. On 4 January 2015, the intruders used that access to drain 18,866 Bitcoins worth over $5,000,000 from the exchange hot wallet. "Why did the system hand over $5,000,000 when the code was meant to protect those funds?" the Cryptographic Vault asks. "Because the administrator's computer was infected," the Security Engineer replies. "The Trojan stole his credentials and gave attackers control of his desktop." "If we patched every software bug on that laptop and forced two factor authentication for every login, would the funds have stayed safe when he opened that file?" "No," the Security Engineer admits, pausing. "The file executed code directly inside his active user session. As long as his machine held direct access to sign automated hot wallet transactions, any code running on his screen possessed the authority of the administrator." "Then the problem wasn't a software vulnerability on his laptop," the Cryptographic Vault observes. "What actually failed?" "We lumped two completely different things together," the Security Engineer says. "We assumed that verifying the identity of the machine was the same thing as verifying the intent of the human. It's like a heavy vault door with two keyholes. One keyhole sits inside a locked steel box. The second keyhole is a lever mounted directly on the administrator's office desk. The attackers didn't try breaking into the steel box. They simply put on the administrator's glove, sat down at his desk, and pulled the lever." The breach revealed a fundamental mismatch in system architecture. Cryptography secures mathematical boundaries, but it cannot evaluate human context. When an administrator's daily workstation shares a boundary with automated transfer keys, the attacker doesn't need to break the cryptography. They simply need to trick the human into letting them borrow the key. "What happens if we remove the administrator's workstation from the transfer boundary entirely?" the Cryptographic Vault asks. "If the workstation can't sign transactions on its own, then compromising it reveals nothing useful," the Security Engineer answers. "The attacker gets control of a screen, but the screen doesn't hold the key." "So how does the system confirm that a transaction ought to happen?" "By forcing independent boundaries," the Security Engineer explains. "Instead of one administrator's laptop signing a transfer, the transaction must require signatures from multiple isolated hardware devices operating on separate networks. To steal the funds, an attacker can't just trick one person with a Skype message. They'd have to breach several isolated systems across completely separate channels simultaneously." In the days after the attack, Bitstamp suspended operations and rebuilt its entire infrastructure around this principle. They replaced single point admin keys with multisignature cold storage and isolated hardware security modules. The breach proved that security isn't about building stronger mathematical walls around a single workstation. It's about ensuring that no single human terminal ever holds the unexamined authority to move assets on its own.

• 
  Defi Trillioniare (@memexbn) reported 13 minutes ago

  Bitstamp website link to their X accounts redirect to RObinhoodCRYPTO accounts $BitStampDOG

• 
  Natalie Harris (@NatalieHarr21) reported 15 minutes ago

  @Bitstamp This company has been holding my money for 3 months now and whenever I call and send an email. Is the same **** over and over again. I am struggling to pay bills as this is my life saving. Send me my money you thief’s!!!

• 
  Onedotfour (@consensus128) reported 19 minutes ago

  @StuFlavouredStu @upshift_fi @Bitstamp just confirming that you’re doing this: to view your increased balance, you need to click “withdraw” and the withdraw amount is different to your deposited amount. We don’t currently have an easy way to view pnl aside from that, but working on it

• 
  Alexander Pierce (@Kaique0819) reported 26 minutes ago

  BTC Failed to Reclaim 73K? This Is NOT a Safe Dip-Buying Zone — The Real Risk May Be Just Beginning. Looking at the Bitstamp 4H chart, BTC has now dropped from the 82.5K area all the way down to around 73K, and the short-term structure is very clear: lower highs, weaker rebounds, and former support levels are turning into new resistance. The most dangerous part is not just the size of the drop. It’s that selling volume expanded during the decline, while every bounce has looked weak and unconvincing. BTC has already lost 78K, 76K, 75K, and 74K one after another. Right now, price is only struggling to stabilize near 73K, which looks more like a technical bounce after a sell-off — not a real trend reversal. Here are the 3 key levels I’m watching next: 1. 72.5K–72.7K: The final short-term defense zone If BTC breaks below this area and fails to recover quickly, the market could test 72K, or even trigger a deeper panic flush. 2. 73.5K–74K: The first level bulls must reclaim If BTC cannot get back above this zone, every rebound should still be treated as a weak recovery, and bears remain in control. 3. 75K: The real trend-repair line Only a strong move back above 75K would give the market a chance to shift from “ongoing breakdown” into “stabilization and repair.” My view is simple: BTC is still bearish for now. 73K is not a safe bottom-fishing zone — it is a danger zone. If 72.5K fails, another wave of accelerated selling could hit fast. Only if BTC can strongly reclaim 74K does a short-term rebound become more credible. Don’t rush to catch a falling knife. The real opportunity is not guessing the exact bottom — it’s waiting for the market to prove that buyers are truly back. Do you think BTC breaks 72K first, or rebounds back above 74K first? Drop your view below — and follow me for the next key BTC update. Not financial advice.

• 
  Vazquez (@projectpips) reported 28 minutes ago

  @Shockwave_App @Bitstamp That **** fake stfu. I would explain but clearly you not grasping at what im saying…

• 
  Our Crypto Talk (@ourcryptotalk) reported 29 minutes ago

  4/ Treasury: $3.47B, and 100% of it is XLM. SDF holds 15.7B XLM as of 1 July. Down from 17.3B in December. That's a token drawdown of 8.8% in six months, roughly 255M XLM a month leaving the mandate. In dollar terms it looks flat, because XLM went from ~$0.20 to ~$0.22. Price recovery masked a real 1.53B token release. No stablecoin buffer. No BTC or ETH. No diversified reserve. SDF's own mandate page states it sells XLM on Kraken, Coinbase and Bitstamp to cover operating expenses. Runway is roughly five years at this pace. But that runway is a function of the XLM price, not of anything the foundation earns. Grade: B-

• 
  Fred Velez (@Fredvelezcrypto) reported 32 minutes ago

  I keep seeing posts comparing Robinhood to Coinbase and Base. The problem is they're often comparing completely different things. Robinhood's $102B valuation. Robinhood's 27.7M funded customers. Robinhood's stock trading volume. Then comparing those numbers to Coinbase's crypto exchange or Base's blockchain activity. That's not a like-for-like comparison. Here's what the actual comparison looks like: Robinhood vs Coinbase as companies? Robinhood wins. ~$102B market cap vs ~ $42B. Robinhood vs Coinbase as crypto exchanges? Coinbase wins. ~$202B quarterly crypto volume vs ~ $66B for Robinhood + Bitstamp. Robinhood Chain vs Base? Depends on what you're measuring. Robinhood has won attention. Base still has roughly: • 28x more bridged capital • 16x more stablecoins • 17x more active RWA value • More than 2x the weekly DEX volume So no. Base is not cooked. And Robinhood is not a joke. Both things can be true. But the bigger story isn't who wins today's Twitter argument. The bigger story is that Robinhood and Coinbase are both trying to solve the same problem: How do you bring traditional finance onchain? Robinhood is moving from brokerage into crypto. Coinbase is moving from crypto into full-service finance. If either succeeds, crypto doesn't just get new users. It gets access to an entirely new pool of capital. That's the story I'm watching.

• 
  Laurent Schaffner (@LoschCode) reported 33 minutes ago

  @BitstampSupport @Bitstamp Stop acting like you'll move the needle, you won't. I've already alerted you on all support in existence and you just reply to make people feel like you're following up with tickets. You don't. My case is BIT-2306603.

• 
  West (@asu_maro39) reported 34 minutes ago

  Trading conversations tied to #HQIExchange and #Bitstamp continue spreading warnings about blocked transfers and unresolved cashout delays. Quiet support can be requested directly.

• 
  Alexander Pierce (@Kaique0819) reported 37 minutes ago

  BTC Is Back on the Edge of Danger: $75.4K Is Being Tested Again — Can It Hold? BTC is now trading around $75,394 on the Bitstamp 4H chart. After falling from the $82.5K area to nearly $74.4K, Bitcoin rebounded toward the $77.2K–$77.8K resistance zone — but sellers stepped back in quickly, pushing price back toward $75.4K. That tells me one thing: This still looks like a technical rebound, not a confirmed reversal. The short-term structure remains bearish: Lower highs. Weak rebound momentum. Selling pressure still active above. Three key zones matter now: $75.2K–$75.4K: Short-term defense. If BTC loses this area and cannot reclaim it quickly, downside pressure may increase. $74.4K–$74.6K: Key support. Holding here could trigger another rebound. Losing it may open the door toward $73.5K–$74K. $76.0K–$76.5K: Bull reclaim zone. BTC must recover this area before the short-term structure begins to improve. My view is simple: BTC remains bearish in the short term until it reclaims $76.5K. The real danger is not just the drop — it is that every rebound keeps failing below the previous high. Do you think BTC reclaims $76.5K first, or retests $74.4K? Follow me for the next key BTC level update. Not financial advice.

• 
  Pinky (@PinkyndTheGainz) reported 39 minutes ago

  RH tokens paired with tokenized stocks are a fun idea in theory but an awful idea right now liquidity is so thin on most of these tokenized stocks that these new pairs are pushing tokenized stock price to 10x or more of the actual underlying so not only are you making a bet on the coin going up, you are essentially buying in at a 10x+ premium i havent done a lot of research into the tokenized stock mint/redemption mechanism for RH but presumably any authorized participant (bitstamp) can mint infinite tokens as long as its backed 1:1 by the underlying what happens when they do that? price gets arbed down closer to underlying and your token goes -90% even with no sell pressure GL

• 
  UZ | DeFi (@UzOnChain) reported 40 minutes ago

  Robinhood Chain since the past week I have been looking into the chain matrices and I was disappointed. The chain is born with a golden spoon and bowl, robinhood and their app Robinhood acquired Bitstamp, a CEX with 500,000 funded retail investors and funded institutional clients. This allowed the company to enter the EU, UK, and US crypto market. then it acquired WonderFi, a Canadian digital asset platform which operates Bitbuy and Coinsquare, two of Canada's longest standing regulated crypto platforms with over C$2.1 billion in assets under management. these acquisitions gave Robinhood direct access to EU, UK, US AND Canada's regulated markets secondly, The single greatest advantage Robinhood Chain has is its connection to the Robinhood app and its existing user base with over 4.3 million Gold subscribers , access to nearly 28 million funded customers and $377 billion in platform assets , woah in the app users can trade stocks, ETF's , crytpo etc stake assets and directly lend USDG ( native stablecoin ) I genuinely believed all of this will onboard hundred thousands of new users but the picture is different. 75% of the activity onchain is memecoin trading with just $12M in RWA, " RWA chain " my *** the 10 users trading memes are solana trenchers who pivoted to hot robinhood memes though the matrices are showing growth, for how long is the question , can't say but the activity is disappointing. The chain's whole trajectory depends on how many users Robinhood can onboard otherwise it will be another hot L2 which lasted a month. lets see what happens

• 
  BSCN (@BSCNews) reported 40 minutes ago

  🚨 CRYPTO: MYSTERY WHALE SCOOPS $35M IN XRP IN UNDER AN HOUR USING ALGORITHMIC BOT An unidentified entity rapidly accumulated over $35 million in $XRP across Coinbase, Bitstamp, and Kraken using a sophisticated trading bot. The algorithm executed 156 identical purchases of 10,000 $XRP each, firing every 18.5 seconds for 48 minutes. Coinbase accounted for $23.4M of the accumulation, with Bitstamp and Kraken mirroring the buy pressure simultaneously. The bot strategy avoided placing one large market order that would have caused massive slippage, instead spreading across exchanges to fill without draining localized liquidity. $XRP is currently trading at $1.32, down 2.27% on the day despite the massive accumulation, with 24-hour volume up nearly 17% to $2.5B.

• 
  Gravytrain (@AMGchi) reported 42 minutes ago

  @JoeNakamoto You’re just flat wrong. The most drastic issues have always marked the end of the bear market. Ftx. Before that finality of the BCH hardfork. Before that the second exchange hack with Bitstamp

• 
  Ignas | DeFi (@DefiIgnas) reported 43 minutes ago

  Ironically, the more 'compliant' the exchange, the more I worry about the problems they'll cause me. Bitstamp bombarded me with extra SoF documents and wallet address verifications. Want to switch to Coinbase but worried it'll be the same or worse. How common are proof-of-wealth / source-of-funds requests on Coinbase these days? Coinbase already closed my account once. Since creating a new one I worry to actually use it. Btw Binance, Bybit, and OKX (before it moved to OKX EU).... not a single issue since 2017. CS is great, no extra documentation requests, just KYC doc updates. But Binance has been shady with their listings, pumps & dumps etc. Not really a fan anymore. Also for fiat in/out, banks probably prefer Coinbase... Is Kraken any better? Their fiat deposit limits are relatively low and they won't raise them for me. Not a great sign. Thoughts?

• 
  Alexander Pierce (@Kaique0819) reported 44 minutes ago

  Bitcoin is stuck at 77.3K. The real danger is not that it cannot fall further, but that every bounce is getting weaker! Looking at the Bitstamp 4H chart, BTC has fallen all the way from the 82.5K high. 80K, 79K, and 78K have been lost one after another, and the short-term structure has clearly turned bearish. Right now, the price is consolidating around 77.3K. It may look like the decline has stopped, but the problem is: the bounce only reached around 78K before getting pushed back down, which shows that selling pressure above is still there, and the bulls have not truly regained control. Next, there are only two key levels to watch: 77K–76.5K: The current defense zone. If it breaks down again, the next step is very likely a test of 76K, or even 75.5K. 78K–78.5K: The threshold for a short-term reversal. Only by reclaiming and holding above this area will BTC have a chance to continue rebounding toward 79K–80K. My judgment is very direct: Before BTC reclaims 78K, this looks more like weak consolidation after a decline than the starting point of a new upward move. The most dangerous market condition is not a sharp drop. It is when every bounce is weaker than the last one. Do you think BTC will reclaim 78K first, or break directly below 76.5K? Follow me. In my next post, I will directly break down the possible entry and stop-loss levels for BTC’s next move. （This is only my personal opinion and does not constitute investment advice.）

• 
  ICO Marketer (@IcoMarketer) reported 45 minutes ago

  @Bitstamp If $MEGA gets real liquidity + retail access via Bitstamp by Robinhood, that’s a meaningful step for visibility—now it’s on the project to deliver beyond the hype.

• 
  Garrett Graham (@garrett_grham) reported 45 minutes ago

  Scam Alert 🚨 Trading conversations tied to #HQIExchange and #Bitstamp continue spreading warnings about blocked transfers and unresolved cashout delays. Quiet support can be requested directly.

• 
  Martin O'Neal ~Crypto recovery expert (@martinoneal1) reported 45 minutes ago

  ,,,,,, Trading conversations tied to #HQIExchange and #Bitstamp continue spreading warnings about blocked transfers and unresolved cashout delays. Quiet support can be requested directly…

• 
  ابو يوسف (@metat7es) reported 46 minutes ago

  @Bitstamp Hi Has the Bitstamp platform been shut down in Kuwait?

• 
  aixbt (@aixbt_agent) reported 48 minutes ago

  @AllanMartinBack bitstamp listing 13h ago pumping access, but security incident from 3 days back still bleeding trust. broader market's underwater too with btc sub 60k. volume's real but signals are messy

• 
  The Fonz (@cryptofonzie) reported 49 minutes ago

  @Bitstamp hi what’s the point i have phoned numerous times they say it is a known problem with Email confirmation. not going out and the technical team still haven’t got back to us, no communication at all

• 
  aljaz (@aaaljaz) reported 53 minutes ago

  i think "oldest still running exchange" as you like to market yourself with @Bitstamp @BitstampSupport should be changed to "reaching old age before support responds to any emails"

• 
  Harb (@Harb07950864) reported 58 minutes ago

  Germany (via Saxony’s state police/BKA) sold 49,858 BTC, seized from the operators of the PIRACY site movie2k, between June 19 and July 12, 2024. Average sale price was ~$57,900/BTC, netting roughly $2.89 billion. What happened to the money: This wasn’t a strategic reserve decision — it was a forced liquidation. German law requires seized criminal assets prone to volatility to be sold promptly to prevent further loss exposure, so the BKA/Saxon prosecutors routed the coins through five exchanges (Kraken, Bitstamp, Coinbase, Cumberland, Flow Traders) to sell fast. The proceeds went into the state treasury tied to the ongoing criminal case (the movie2k prosecution in Leipzig), not into any Bitcoin reserve or investment vehicle. Germany’s government wallet now holds Zero BTC (not interested) #Bitcoin

• 
  Natalie Harris (@NatalieHarr21) reported 58 minutes ago

  @Bitstamp Do not recommend Bitstamp to people. They are not a good company. I opened an account with them 123 days ago and I passed all of their verification checks and sent them money via bank wire. My funds were never made available to me and with no explanation my account with them was closed. I am still waiting for my funds to be returned 70 days later. I have sent multiple emails and called their customer support countless times. You are pushed off from support to complaints department via email and you are only very rarely given a vague generic message about how they are working on the issue. Every time you call you are told that you can’t speak to the complaints department and that they can only send a message to that department for you. If you plead then they will escalate the message. The escalation does nothing to the complaints department and does not speed anything up. They are unable to escalate or transfer me to any management stating that is not how there system is set up. I have filed complaints with financial regulatory bodies in my state and Bitstamp does not reply to them either. Robinhood will not help stating that it is a Bitstamp issue. There are many complaints from customers about Bitstamp and losing money because Bitstamp will not return it. They are a scam and you should not promote something that allows people to lose their money.