Call of Duty: Black Ops Cold War status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Call of Duty: Black Ops Cold War reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Call of Duty: Black Ops Cold War users through our website.

• Online Play (50%)
• Game Crash (20%)
• Sign in (15%)
• Glitches (9%)
• Matchmaking (6%)

Live Outage Map

The most recent Call of Duty: Black Ops Cold War outage reports came from the following cities:

City	Problem Type	Report Time
Broye	Online Play	6 days ago
Appleton	Game Crash	8 days ago
Suffolk	Sign in	13 days ago
Norfolk	Game Crash	15 days ago
Singapore	Sign in	22 days ago
Paris	Online Play	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Call of Duty: Black Ops Cold War Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JaCrispy_bbq (@JaCrispybbq) reported 4 minutes ago

  @Yakiniku_Party slowdown is there since u cant just change the speed of the stick as consistently and autorotational is the to help overcome the problem of needing to go over the ceterpoint of the joystick that doesnt mean it needs to be braindead op like alot of games like cod and apex

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  GenericGamer (@Kirito02016) reported 5 minutes ago

  @asticassuletta @BossIgnostic @realradec The problem with COD is that it became the case that the games were judged basically entirely on their multiplayer mode I like the multiplayer, but the reason I wver loved the games was due to the story

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  Fernando Maldonado (@Elthesensai) reported 6 minutes ago

  @JackmoveJohnny This is actually pretty spot on. Putting games on a monthly service alone isn’t going to make money for the studios. Older games or indies maybe but CoD? Crazy.

• 
  robert (@robert20575437) reported 6 minutes ago

  @CallofDuty @Treyarch can you please fix the hit detection errors in your servers? Like I don’t understand when a weapon specifically states it has moderate to high reach in Melee category and yet for some reason I have to be inside a zombie to count as a hit. WTF is going on.

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  💲®️➕ (@Guhwap) reported 7 minutes ago

  Anyone else take notice how on @CallofDuty Modern Warfare 5 that rank progress only counts every 3rd game now? Fix your ****. @Activision

• 
  Craig (@ccfcraig) reported 8 minutes ago

  @MattRo27490 @Coventry_City @premierleague Bro get off porn and cod jesus christ, you've got bigger issues than who we sign

• 
  kingscottt1 (@The_Most_Epic) reported 11 minutes ago

  @ATVIAssist @Activision @CallofDuty please fix it I really need this game to work I wanted to play pc cause I have too much storage on console those whole bios firmware everything is on I checked but I still can’t play thanks…

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  TheDownloadQueue (@DownloadQueue_) reported 11 minutes ago

  @Wildbergerrrr Gaming is more popular then ever is a correct statement. But that’s off the backs of GTA, CoD, Fortnite and sports titles. Trying to get that audience the branch out into smaller niche passion projects or even just a 007 is an entirely different issue

• 
  Sir Loki (@DevinHouse57939) reported 20 minutes ago

  @ARCRaidersGame Please revert the abmm to its original state. I think most of us would be fine with that. After the change that supposedly would allow for self defense, it is impossible to fix our lobbies and its just pve people refusing to shoot back against cod players in every lobby now

• 
  Bono Balerion (@bonorion_) reported 24 minutes ago

  Literally my parents. Trus pas dibilangin, "Lah terus kenapa ada pilihannya COD? Berarti bisa ****?" The problem is, every time they did it, they never had cash for it.

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  Saucee (@To_MuchSauce_) reported 25 minutes ago

  The amount of dev errors, server disconnect, and latency lately in ranked play is insane. I spent three hours on ranked to play 3 games total before I got off. Took more time finding lobbies then playing. Just to get DC or Dev 3 seconds in. @CallofDuty @Treyarch

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  TheChoujinVirus (@ChoujinVirus) reported 31 minutes ago

  @EnderSp1k3 @JoshAnimator because, if what lolicons say is true, it would be "harmless" as letting a kid play GTA V or COD. Though we all know the obvious answer. The issue is that lolicons play that as it's normal

• 
  Sourav Ghosh (@souravghosh) reported 34 minutes ago

  "ROAS & other efficiency metrics (NC-ROAS, aMER et al.) are misleading." I say this a lot. Sharing my rationale below. Please correct me where I am wrong. When an experienced operator like Sarah shares an opinion, I genuinely want to evaluate my blind spots. Full agreement on one thing: blended anything hides problems, and splitting new from returning is non negotiable. Here is what I keep snagging on. The three warning signs the post leans on - new customer revenue trending down, - first purchase contribution at -30% against a planned -10%, and - payback slipping from month 2 to month 6, none of them show up in ROAS, NC-ROAS, or aMER. First purchase contribution is a Contribution Profit number. Payback is either a cash timing question, or the LTV payback window. New customer revenue is a top line dollar figure. So the real early warning system here is 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗲𝗱 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗱𝗼𝗹𝗹𝗮𝗿𝘀 𝗮𝗻𝗱 𝗽𝗮𝘆𝗯𝗮𝗰𝗸. That is the layer I would anchor on. 𝗪𝗵𝗲𝗿𝗲 𝗜 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲 𝗰𝗼𝗻𝗳𝘂𝘀𝗶𝗼𝗻 𝗰𝗿𝗲𝗲𝗽𝘀 𝗶𝗻 Built on Gross Sales, ROAS and aMER go blind to discounts and returns. A heavily discounted month can read as efficient while the real margin erodes. Build them on Net Sales instead, and that leakage is already inside the number. One problem solved. But even on Net Sales, these ratios still cannot see your Cost of Delivery. They stay 𝗯𝗹𝗶𝗻𝗱 𝘁𝗼 𝗖𝗠𝟭 𝗮𝗻𝗱 𝗖𝗠𝟮. 𝗧𝗵𝗲 𝗽𝗮𝗿𝘁 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗿𝗶𝗲𝘀 𝗺𝗲 If your COD percentage moves, from tariffs (the live one right now), a supplier price increase, freight, a 3PL change, or higher returns, your gross margin moves, and CM1 and CM2 move with it. Your ROAS can hold at 4.0 all month. Your aMER can sit perfectly still. Every efficiency ratio looks calm. And your Contribution Profit dollars quietly fall, because a revenue over spend ratio cannot see a cost change. Take spend decisions off those ratios while margin slides underneath, and you scale straight into a smaller contribution number. 𝗧𝗵𝗮𝘁 𝗶𝘀 𝗵𝗼𝘄 𝗶𝘁 𝗴𝗲𝘁𝘀 𝗲𝘅𝗽𝗲𝗻𝘀𝗶𝘃𝗲. 𝗧𝗵𝗲 𝗻𝗲𝘄 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝘂𝗺𝗯𝗲𝗿 𝗶𝘀 𝗻𝗼𝘁 𝗮𝘀 𝗰𝗹𝗲𝗮𝗻 𝗮𝘀 𝗶𝘁 𝗹𝗼𝗼𝗸𝘀 aMER and NC-ROAS both hang on one figure, new-customer Net Sales set against ad spend. The trouble is what is sitting inside that new-customer Net Sales number. Three things it quietly blends together. Past spend. A chunk of this month's new customers were primed by ads you ran weeks or months ago. Their Net Sales lands in this month's sales figure, but that spend is not in this month's spend total. Efficiency reads better than what today's dollars actually earned. Organic baseline. Some of those new customers were always coming, from word of mouth, brand, retail, referrals. The ratio hands every one of them to paid. Strip your organic baseline out and the real paid efficiency is lower than the blended number suggests. Delayed conversions. The spend you are running right now is priming new customers who have not bought yet. They are not in this month's Net Sales, so the ratio understates what today's spend is building. A brand investing in priming can look inefficient in the exact month its pipeline is filling. And the spend side has its own gap. These ratios put total ad spend against new-customer sales, while some of that spend might be going toward returning customers, intentionally or unintentionally. With proper exclusions set up you can keep most of that out, so it is a smaller issue, but a raw ratio still mixes acquisition and retention spend. So the sales side and the spend side do not line up in time, and the sales side does not separate paid from organic. 𝗧𝗵𝗲 𝗿𝗮𝘁𝗶𝗼 𝗺𝗼𝘃𝗲𝘀 𝗼𝗻 𝗮𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝘁𝗶𝗺𝗶𝗻𝗴, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲. And attribution is never fully clean to begin with. That is a lot of weight to hang a spend decision on. 𝗪𝗵𝗲𝗿𝗲 𝗮 𝘁𝗮𝗿𝗴𝗲𝘁 𝗿𝗮𝘁𝗶𝗼 𝗹𝗼𝘀𝗲𝘀 𝗺𝗲 A ROAS or aMER target is an average. Spend is a marginal decision. Assume 60% gross margin, so Gross Profit is Net Sales after COD: Spend $1,000/day at 4.0 blended ROAS: Net Sales $4,000, Gross Profit $2,400, Contribution Profit $1,400/day. Spend $5,000/day at 2.5 blended ROAS: Net Sales $12,500, Gross Profit $7,500, Contribution Profit $2,500/day. Worse efficiency. 𝟳𝟴% 𝗺𝗼𝗿𝗲 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗱𝗼𝗹𝗹𝗮𝗿𝘀. Optimize to the ratio and the math quietly tells you to spend less and sell less to protect the average, and you can starve the contribution you needed to cover fixed costs and the cash cycle. 𝗛𝗼𝘄 𝗜 𝘀𝘁𝗶𝗹𝗹 𝘂𝘀𝗲 𝘁𝗵𝗲 𝗿𝗮𝘁𝗶𝗼𝘀 For daily diagnosis and steering, they earn their place. The pull is simpler: get the whole team optimizing toward the same dollar. A lot of fast growing subscription brands like to simplify around a target like this: returning customer CM2 covers OPEX, new customer CM2 covers acquisition. Clear that, and the surplus shows up as net profit. Not a universal law, just a clean way many of them keep decisions simple. Here is what I would actually like challenged. In ten years I have only seen efficiency metrics mislead people when those metrics were not anchored to revenue, profit, and cash. I have not seen a brand stay obsessed with revenue, profit, and cash and then get burned because it under-weighted the efficiency ratios. If you have seen the reverse, a brand that watched contribution and cash closely and still got blindsided in a way ROAS or aMER would have flagged first, that is the case I want to hear. Where is the blind spot? Evidence in the thread below, one piece at a time.

• 
  ᴡʏʟᴅᴜᴄᴋ ⛩️ (@wylduck) reported 34 minutes ago

  @CallofDuty You make people spend money for the game, bundles, or for gamepass (to not pay for a **** game) you don't even ever fix anything and reporting cheaters gets no where. Oh i forgot I'm not a Content Creator or partner on twitch so we don't matter but yeah...

• 
  Timmy Toughknuckles 𓃱 (@puggie___) reported 38 minutes ago

  @Kiroku_Eve @realityuk Thats not why, old cod games have a MASSIVE security problem on their servers where ddos, direct access and a few more fun tricks is possible with a pc hacker. While i have a good pc, if cod bo2 came out switch 2 without crossplay I would have played it there.

• 
  FailedForgiven (@FailedForgiven) reported 39 minutes ago

  They asked for COD point balance, so I sent the agent the screenshot even with a error showing them where my point balance in game. ALL I WANTED WAS TO UPDATE MY EMAIL & 40 HOURS LATER I AM UNSURE IF THEY UPDATED SINCE BECAUSE NOW I CANT EVEN LOGIN. I hope you can help

• 
  Zachary Davidson (@Ryangofett_2490) reported 39 minutes ago

  @therealmia666 That's the thing. People want to play live service games. Look at the sales and player counts. It's always highest on COD and GTA

• 
  TheHoneyG (@Thehoneyg3) reported 40 minutes ago

  @Victor_Lucas arbitrary awards dont pay the bills. CoD and live-service games do. candy crush

• 
  Jono 🐯😎🇮🇪 (@Core_Vendetta) reported 40 minutes ago

  Big fan of this staggered release of cod games to gamepass, a big problem they had with bethesda was releasing everything at once, to many drops at the same time means games will get skipped due to how people use gamepass, let them flourish for the people who haven't played

• 
  sevnmd (@sevnmd) reported 40 minutes ago

  @Johnblack_ops Ok so that is why you don’t know then Due to the consoles software it is extremely difficult to get online with a jailbroken console on newgen consoles So much so that in all of my time playing on ps4/5 in 11 years I have never seen a hacker on cod Hacking is a pc issue

• 
  Branson Cole (@1889gameboy) reported 43 minutes ago

  @lordkawzu I'm more than excited to see him returning next year. But I hope that it's successful enough to help Toys for Bob potentially own both him and Crash if things get messy. Admittedly, I think Activision might actually survive the purge thanks to Cod alone.

• 
  BAAZ (@jgreenday121) reported 44 minutes ago

  @Treyarch @CallofDuty fix black ops cold war on ps5, you broke the game with new update. Fix your ******* game. You are just sabotaging old games now

• 
  Nebzy (@nebzyy) reported 47 minutes ago

  @Activision why tf am I banned for life on CoD for a camo glitch (you guys failed to fix btw) but people can cheat their **** and ***** off and nothing happens? I need an explanation

• 
  FRAGSTAR (@Fragstar00) reported 48 minutes ago

  Just remember, this is the same service that released COD WW2 and then removed it due to hacking issues and havent bought it back since.

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  🇺🇸Doc Smith🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DaleSmith1972) reported 53 minutes ago

  @InfinityWard @CallofDuty Fix the game that’s out if you want us to buy your next one, starting with your gun builder FFS!

• 
  Hunter of the Six (@AnthonyRivera88) reported 53 minutes ago

  @JackmoveJohnny Xbox will never give us the whole truth but if Gamepass was so successful they wouldn’t have pulled future CoD titles off of the service. People just don’t want to see the truth. They treat it as it’s their own creation instead of just being consumers of it.

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  LowenPL32 (@lwenx__) reported 54 minutes ago

  @TunnelGeist The most clear example of the disconnect they have with Gamepass is the fact that they were releasing every new COD on it day one but still don't have a majority of the older ones on it lol

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  jayson combs (@jayson_combs) reported 56 minutes ago

  @CallofDuty @Activision So now hackers have a mass report tool and are getting legit players banned that have never even received a chat ban in over 15 years ? Fix this !

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  🌸🔞BriannaBoonana ||3D Modeler|| (@BriannaBoonanaV) reported 58 minutes ago

  @NotSure15933706 @kingzides @AvaGG there is no expense of the fans, they make successions to a games title all over the place, how many cod games do we have? also i see no problem giving a game over to his wife when kratos has had literally 10 games of his own

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  eramaster12 (@eramaster12) reported 59 minutes ago

  @BryanMcNamaraUS @Aftermaph_ @PaulTassi Then why dont we make XBOX protest against Microsoft, sell off Activision and Bethesda, What we are looking at is not Games need to be making COD sales number but Remanage the Corporation and seprate the industry types, Resolute the core problem that Ashida wouldnt do