Candy Crush status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

• Glitches (33%)
• Microtransactions (26%)
• Online Features (23%)
• App Crashing (18%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Bois-Colombes	Microtransactions	3 days ago
Isola Maggiore	Online Features	4 days ago
Overland Park	App Crashing	6 days ago
Barcelona	Microtransactions	8 days ago
Castellbisbal	Online Features	9 days ago
Valencia	Online Features	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dumpling (@lovejinkie) reported 44 seconds ago

  the sound on my candy crush isn’t working :(

• 
  D3SHAWN D. (@papa_smurf16) reported 7 minutes ago

  @CandyCrushSaga candy crush friends needs a improvement update for Android, been waiting on one for while now. I tried deleting the app and got it back it keep lagging and taking me out the game. Please fix. It's one of my favorites.

• 
  👑Chukwuemeka (@Olafthegodd) reported 7 minutes ago

  I really wanna play some of the games IG and Facebook be advertising, problem is they don’t exist. Just another spin-off of candy crush.

• 
  Tofunmi (@Tofunmi79410228) reported 8 minutes ago

  @CandyCrushSaga l just got a new phone and l want to get back my candy crush account. The problem now is that l can't remember my password and l have been trying reset password since but l have not gotten any mail from you guys. Please l need to retrieve my account.

• 
  👑@kingpromiz (@Orumgbepromise) reported 9 minutes ago

  @real_mercyeke @CandyCrushSaga U no get problem my dear,if na game be my prob.rn e 4 beta

• 
  R H (@Rambo_Hair) reported 10 minutes ago

  @jakewarsaw @tslatedd @DMC_Ryan But what games will move the needle? There hasn’t been a new Spyro game in 15 years and Crash would very likely remain multiplat and is hardly a console seller. Overwatch wont be exclusive. WoW is only on PC and has no place on console. Cod is multiplat. Whats left? Candy Crush?

• 
  Dr. Reverend Crush Ph.D (@ReverendCrush) reported 11 minutes ago

  @EricVBailey OOooh one of my old game dev instructors in college _hated_ Candy Crush. This was the time when King was in hot water for ripping off another dev's work, so perfectly understandable. It'll probably be Microsoft's problem to deal with soon...

• 
  Trish Kemke (@pkemke) reported 17 minutes ago

  Hey Candy crush - game will not let me spend my gold bars - Pleas fix this. #CandyCrushSaga #

• 
  Büsybódy (@catchmeifyoufit) reported 19 minutes ago

  @Saka_sticc @real_mercyeke @CandyCrushSaga Ogbeni na typing error. I meant she no need buy any bars.

• 
  (沃嘉ʏткɑ)｡*ﾟ+💙 (@bllueraspberry) reported 20 minutes ago

  Candy Crush ******* crashed when the clock struck 00:00 Then I lost all my streaks and super color bomb stuff @CandyCrushSaga Please fix this bug 😭 I really want to play this game smoothly through the night without trouble

• 
  leslie johnson (@LunaGoddessGem) reported 22 minutes ago

  @CandyCrushSaga your amazon prime link is not working

• 
  syd💜 (@sydneysartori) reported 24 minutes ago

  this is such a non-issue but this candy crush level i had to bring down cherries and tell me why the last cherry was just sitting above a singular space where candy cant go and there was literally nothing i could do i had 15 moves left cause i was on a LONG *** STREAK and i lost.

• 
  Sturm Novahl (@The_Sturmfront) reported 30 minutes ago

  @mazamuchati @GrimDeath86 @XboxGamePass like I said, if you're having THAT much trouble you probably are better off playing Candy Crush or something

• 
  Alice (@aliceadamee) reported 31 minutes ago

  I need a fun iPhone game everything is like those candy crush style things so you can fix a house

• 
  Mcsmithltd (@Mcsmithltd) reported 32 minutes ago

  @IsDrainBamaged @kylenabecker Well, yes, that's very important. It would certainly be a catastrophe if her phone battery died just as she's about to beat that level of Candy Crush she's been working on for weeks now.

• 
  Keep the zero (@StevieGaultPal) reported 36 minutes ago

  @Rjeffrey1872 No being funny, but if you can't sit in traffic without playing candy crush, you have issues.

• 
  bewafa (@midudududududu) reported 37 minutes ago

  @CandyCrushSaga Logging in any account with apple, facebook or email shows connection error. I am in level 3632 but the log in works with other devices with email and that

• 
  𝙏𝙝𝙚𝙍𝙪’𝙮𝙖𝙈𝙖𝙣 💎💫 (@Yemiproofficial) reported 39 minutes ago

  @onetruechap With weytin everybody dy talk, nah candy crush matter be her problem

• 
  Magitheth (@magggwai) reported 40 minutes ago

  My dad would never do something like this he understands the need to win. Him and I have been in a candy crush battle since I was a teenager. We’ve both beat over 4000 games with no purchases. It’s a problem.

• 
  Brandan Smith (@Airvhan) reported 41 minutes ago

  @tomshardware It will work well for people who's main use of their PC is looking at videos of funny things cats do. It won't cause a problem when they play Candy Crush. --- People who play games like EU5 will not like it.

• 
  Möther (@venusindistress) reported 43 minutes ago

  @ang3l0nline Coin dozer for coin drop noises tht go brrrr Candy crush for sad boy hours Call of duty for anger issues And random escape room games that i finish & delete

• 
  Dharmesh joshi (@DharmeshDhamu) reported 44 minutes ago

  @CandyCrushSaga Hello, I am facing a problem in Candy Crush Saga. After watching the advertisement completely, I am not receiving the reward (extra moves/boosters). Please check and resolve this issue. Thank you.

• 
  Josh (@Josh47317281) reported 44 minutes ago

  @InfinityWard Your game is broken. Rather play candy crush

• 
  macarons (@lowhyugottsbe) reported 46 minutes ago

  @RagnarLord1979 @SoniTapia2 Same for work lol you don’t need a slow middle age man taking a extra 20 on his lunch break bc he wants to play candy crush, vise versa lol

• 
  matt (@mattprobably) reported 47 minutes ago

  @mostlybree My daughter is displaying my "I'm too bored to go to sleep" issues I've had my whole life and it's a real "look buddy, I get it" moment for me. I'm not going to tell her to listen to audiobooks on a sleep timer while playing candy crush til you drift off though.

• 
  Aleksander / Psycheout - Axie Infinity (@Psycheout86) reported 48 minutes ago

  @Loopifyyy That's the problem with CT. Trash talking games they don't like, forgetting that they are not the target market. I don't like candy crush, but it's still an amazing game that people spend a lot of money on.

• 
  Mike Mullis - Next Level Gaming (@NLGMullis) reported 50 minutes ago

  @ostx78 @stubzzgaming @SeasonedGaming Honestly COD is not their mobile focus. They see that sweet sweet Candy Crush money and remember how they got Minecraft under their umbrella and the money that makes them. Maybe they fix Diablo mobile too. LOL

• 
  LIZZY (@Shneezuz) reported 51 minutes ago

  @kimihiti the stupid meme is rooted in misogyny because, to whoever made it, all girls know how to play is candy crush. that is a misogynistic ideal to hold, and as a woman who plays a wide assortment of games you have no right to accuse me of being a part of the problem

• 
  mute. (@mutale019) reported 58 minutes ago

  Micro transactions are only a problem when you’re broke. Because me once I touched decent money splashing the occasional k16 on candy crush isn’t a problem.

• 
  ella (@ellaex0tic) reported 59 minutes ago

  ive been working on one candy crush level for 5 days and I JUST BEAT IT BUT MY PHONE DIED RIGHT BEFORE THE LEVEL FINISHED SO IT DIDNT SAVE