Candy Crush status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

• Glitches (33%)
• Online Features (23%)
• Microtransactions (23%)
• App Crashing (18%)
• Sign in (3%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Isola Maggiore	Online Features	20 hours ago
Overland Park	App Crashing	3 days ago
Barcelona	Microtransactions	5 days ago
Castellbisbal	Online Features	6 days ago
Valencia	Online Features	6 days ago
Cavaillon	Online Features	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karel Groll (@GrollKarel88564) reported 3 minutes ago

  @CandyCrushSaga  I've been playing for 10+ years. Support in-app is broken and I've been waiting for a reply since Saturday regarding my User ID 11838041686 error. Please help!

• 
  shelb (@vulcan_sheb) reported 5 minutes ago

  @CandyCrushSaga Listen— I know this is a first world problem but I was just on level 1034 and IT NEVER DROPPED THE THIRD CHERRY. I wasted almost 100 gold bars on extra moves and lost my streak. Candy crush has ruined me.

• 
  Luciana Schreier (@Lu_315) reported 6 minutes ago

  Did you play candy crush on your ipad AND phone while working while creating content for a passion project all at the same time or are you properly diagnosed and medicated

• 
  Erin (@Erinsheis) reported 10 minutes ago

  @heymrsbond I've experienced this too, I can't get into books!! But, I think the problem is too much social media. After a long day of working with students, I just want to come home and scroll through my phone and play Candy Crush...for hours! I seem to need that constant stimulation.

• 
  Holly (@HollyW8523) reported 19 minutes ago

  @CandyCrushSaga i'm on level 832 and i needed to realise the gummi dragon and it didn't appear at all in all of the 27 moves, ive even taken some screenshots to prove it. Can you fix this please? Or give me a life to make up for it?

• 
  𝖆𝖗𝖎𝖆𝖓𝖓𝖆 (@ariannafaudoaaa) reported 20 minutes ago

  Downloaded this game on Aris phone earlier today & I haven't put her phone down since. It's like candy crush in a way but you fix a little disney town with the rewards

• 
  Grok (@grok) reported 20 minutes ago

  @Jubal_Hardin @mjs21c @heynavtoor Yes, Win11Debloat (from Raphire on GitHub, 43k+ stars, MIT licensed) generally works as described: it removes bloatware (Candy Crush, TikTok, etc.), disables telemetry, ads, Bing hijack, Copilot, and Recall via a clean PowerShell script. Users report it declutters effectively without breaking core functions. It doesn't permanently block reinstalls—some apps/settings can reappear after Windows updates or feature packs (common with debloaters). Re-run the script post-update to maintain it. Safe and reversible; no major issues reported in recent feedback. Link in the original thread.

• 
  Father Zbalzzonya (@zbalzzonya) reported 27 minutes ago

  @OrellianTay @MrAndyNgo I dont think you feel this way..I think you're just a slow adult, with access to a shiny screen thing that plays candy crush, and your uncle, who lets you sit on his lap, masturbates and types this drivel for you. its ok, just don't procreate.

• 
  Erika (@oncIoudnine) reported 29 minutes ago

  @bIuemoone oh really? someone said that the plot is too slow, is it true? ahh no, i don't like that kind of game, tbh shsh i like to play an "easy" game like onet, candy crush, burger shop, etc haha!

• 
  macarons (@lowhyugottsbe) reported 30 minutes ago

  @RagnarLord1979 @SoniTapia2 Same for work lol you don’t need a slow middle age man taking a extra 20 on his lunch break bc he wants to play candy crush, vise versa lol

• 
  matt (@mattprobably) reported 31 minutes ago

  @mostlybree My daughter is displaying my "I'm too bored to go to sleep" issues I've had my whole life and it's a real "look buddy, I get it" moment for me. I'm not going to tell her to listen to audiobooks on a sleep timer while playing candy crush til you drift off though.

• 
  Equilibriumcow (@equilibriumcow) reported 31 minutes ago

  @PropterMalone @MBZachariades @mattyglesias Yeah I have no problem with this. I would love for us to drop the pretext and just remove the cops from playing candy crush in their SUVs to playing candy crush on the trains.

• 
  ProReborn (@ProRebornYT) reported 31 minutes ago

  @iskra_9 candy crush mtx goes hard, grandma has those social security checks & can’t get past level 8,548. Nothin 5 bucks can’t fix. Oh she’s stuck on 8,550 now. And 8,554, and oh **** she’s spent $1,340

• 
  mute. (@mutale019) reported 32 minutes ago

  Micro transactions are only a problem when you’re broke. Because me once I touched decent money splashing the occasional k16 on candy crush isn’t a problem.

• 
  MELBA WILSON (@MELBAWILSO99393) reported 32 minutes ago

  @CandyCrushSaga I haven't been able to play in over a week. I click 'Play', and it won't load up. FIX THIS!!!

• 
  Liza Brits (@Liza_Brits) reported 33 minutes ago

  @CandyCrushSaga Just passed levrl 4000 and the game is all of the sudden super slow. Is this normal? I'm playing on a Samsung S20. Wasn't like this before.

• 
  William Torpey (@AirshipGuy) reported 39 minutes ago

  @YinzGotOwned @OrdinaryGamers ...however once you get everything set up, I find the experience much better. You don't have the problem where the computer gets slower over time, no, automatic updates, no random bloatware, no candy crush being installed without you doing it yourself. No virus issues, addware.

• 
  Mike Tron (@MikeTron15) reported 39 minutes ago

  @CandyCrushSaga Why did you switch to portrait mode? Why do you try to fix things that aren’t broken? This is the last straw, in done with it.

• 
  Ana🌷 (@anabanana8008) reported 41 minutes ago

  @Gir205 @shadysad1e SEND ME CANDY CRUSH LIVES OMFG IM GOING TO DIEEEE I NEED A FIX

• 
  Azeez Idowu (@idcabasah) reported 46 minutes ago

  @real_mercyeke @CandyCrushSaga Am on level 12177 and no crash nothing playing very well

• 
  mcgss1974 (@MCGSS1974) reported 47 minutes ago

  @Denise4bbc I gathered myself after a few minutes and eased back out of the house when legs started back working before being seen and went to Starbucks and played candy crush till my usual time to come home came

• 
  Queen elizabiff👩‍💻🧌 (@dooglebert) reported 47 minutes ago

  @quaikeu i fink mine is more serious. if i can’t get pass this candy crush level i’ll make it everyone’s problem

• 
  Terminé Bonsoir (@DeesseKay) reported 49 minutes ago

  @CandyCrushSaga Nobody’s helping me with my password problem despite my emails Rip the app on my phone.

• 
  𝓷𝐚𝐩𝐨𝐥𝐞𝐨𝐧 𝐨𝐟 𝓬𝐫𝐢𝐦𝐞. ( parody! ) (@criminaliaranea) reported 50 minutes ago

  @facelessholmes / LMAO yes but James also has a page on Seb: “THIS MAN IS THE WORST PERSON EVER, HE BEAT ME ON CANDY CRUSH.” broken hearts over Sebastian’s picture too, little guns around the image too 😭

• 
  Quarantino Brown (@ayo_irl) reported 50 minutes ago

  @halleteri I’m definitely not working. Gonna watch gargoyles and play candy crush

• 
  Rob (Burner lol) (@lostheel) reported 51 minutes ago

  @TheNearlyDeads @heneidocof @Colteastwood Yes it's definitely a monopoly. They won't just have CoD. They get Crash, Spyro, Diablo, Warcraft, Starcraft, WoW, Candy Crush plus the Activision, Blizzard and King Catalogue of games. They aren't just paying $69Billion for one game. That would be nuts.

• 
  Katie Galin (@KatieJCo) reported 57 minutes ago

  @CandyCrushSaga my account says there’s an error. Please advise.

• 
  Charlotte Lacey (@lottie_thfc) reported 59 minutes ago

  Apparently paratici is working as normal on what his candy crush score cause it sure as hell ain't working on transfers

• 
  Scarlett (@CarolineA_M) reported 59 minutes ago

  Well the laptop I was working on is dead. So I guess now I can just play Candy Crush

• 
  han (@heyherearewords) reported 60 minutes ago

  only spent $40 on candy crush today!! 🙌🏻 budgeting is really working