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Candy Crush

Candy Crush status: app issues and outage reports

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Full Outage Map

Candy Crush Saga is a free-to-play mobile match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation on their browser game Candy Crush.

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Candy Crush. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

  • 38% Glitches (38%)
  • 22% Online Features (22%)
  • 22% Microtransactions (22%)
  • 16% App Crashing (16%)
  • 3% Sign in (3%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

CityProblem TypeReport Time
Castellbisbal Online Features 52 minutes ago
Valencia Online Features 7 hours ago
Cavaillon Online Features 1 day ago
Creil Glitches 6 days ago
Waterford Glitches 9 days ago
La Paz Glitches 11 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

  • Cec1ly_Ward
    Cecily Ward (@Cec1ly_Ward) reported

    game, and checking leaderboard each time as well. I was first place by 700k and going nonstop so how? @CandyCrushSaga hopefully the cheating detection system was working but can’t help but feel robbed. #CandyCrushAllStars

  • djspapa
    🇬🇧Derek🇺🇦 (@djspapa) reported

    @CandyCrushSaga please can you say when the next app update for your game will be? 🤔 I’m experiencing lots of bugs, issues and problems with the current version.

  • Hashimite733
    Yusuf Hashim (@Hashimite733) reported

    @CandyCrushSaga Slow and steady

  • zbalzzonya
    Father Zbalzzonya (@zbalzzonya) reported

    @OrellianTay @MrAndyNgo I dont think you feel this way..I think you're just a slow adult, with access to a shiny screen thing that plays candy crush, and your uncle, who lets you sit on his lap, masturbates and types this drivel for you. its ok, just don't procreate.

  • ellaex0tic
    ella (@ellaex0tic) reported

    ive been working on one candy crush level for 5 days and I JUST BEAT IT BUT MY PHONE DIED RIGHT BEFORE THE LEVEL FINISHED SO IT DIDNT SAVE

  • sydneysartori
    syd💜 (@sydneysartori) reported

    this is such a non-issue but this candy crush level i had to bring down cherries and tell me why the last cherry was just sitting above a singular space where candy cant go and there was literally nothing i could do i had 15 moves left cause i was on a LONG *** STREAK and i lost.

  • huss_ac
    HUSS (@huss_ac) reported

    cant stop buying candy crush lives this is a problem

  • PaulIrvine82015
    Paul Irvine (@PaulIrvine82015) reported

    @aterhov2 @Pablosquest I'm not the one claiming 2020 didn't happen. Viruses are real. Do you think all the people working in virology are just sitting playing Candy Crush all day? Bless your cotton socks.

  • oluyemi720
    olu_meg (@oluyemi720) reported

    @MobilePunch If you like just down, all looks like empty threats. The new notes are not available. Be using people lives day play candy crush eeen. No problems ohhhh, no problems at all

  • CarlHaworth01
    Carl Haworth (@CarlHaworth01) reported

    @CandyCrushSaga such a shame that you really slow down any advancement in the game after a certain level without having to spend money. I’m aware that it’s a business but hey give the tight ****** players a bit of a chance

  • DuNnOwHoxd
    DuNnOwHoxd (@DuNnOwHoxd) reported

    @EnderOpz @kyuukoku_verion @xKerkes I would love to see more people argument their thoughts like this, not just "oMg ItS cAnDy CrUsH" or "go pop your bubbles". Over time it gets annoying and never resolves the problem....

  • Tigercuddles74
    Julie A Richardson (@Tigercuddles74) reported

    @JWorldAlive Am away playing candy crush soda on level 998 at least this never had problems and the levels just keeps going

  • Andre__ko
    spicy boi (@Andre__ko) reported

    @VGC_News Should be no problem. Microsoft is aiming more at candy Crush. Not COD. Right? Tho I hope Sony would buy crash Bandicoot license back

  • ebubny
    girl gremlin (@ebubny) reported

    boss just told me I have to start giving client presentations… take me back to working at a call centre where I could kick back, vape and play candy crush while being yelled at about nothing

  • DeesseKay
    Terminé Bonsoir (@DeesseKay) reported

    @CandyCrushSaga Nobody’s helping me with my password problem despite my emails Rip the app on my phone.

  • Josh47317281
    Josh (@Josh47317281) reported

    @InfinityWard Your game is broken. Rather play candy crush

  • PrantikJha2
    Gawd (@PrantikJha2) reported

    @zamdoteth @Helloimmorgan I'd say the problem is that u need to own a sewer pass to play so it's not really free. but mid is just a perspective imo. candy crush is mid too, but it pulled numbers. yuga got enough attention for this game, seeing as it's not even free and super trash. proof of concept imo

  • ThatGamerMom1
    That Gamer Mom! (@ThatGamerMom1) reported

    @moreelen I think the problem is the disparate objectives of the players themselves when it comes to what they play. In my experience, the Venn diagram of people who have sunk 100s of hours into an AAA game and people who have played hundreds of hours of Candy Crush is two circles. There

  • Queendemetriak
    queendemetria (@Queendemetriak) reported

    People with AI tools now are so addicted like I was back in 2013 playing Candy crush is spending a lot of money in more credit just to keep playing! More credits, more credits, more credits, more credits, more credit more credit more credit more credit more credit lol! I couldn’t stay like days in the same level until I realize I had a problem and I needed Jesus and then the place was closed!

  • ayo_irl
    Quarantino Brown (@ayo_irl) reported

    @halleteri I’m definitely not working. Gonna watch gargoyles and play candy crush

  • bllueraspberry
    (沃嘉ʏткɑ)。*゚+💙 (@bllueraspberry) reported

    Candy Crush ******* crashed when the clock struck 00:00 Then I lost all my streaks and super color bomb stuff @CandyCrushSaga Please fix this bug 😭 I really want to play this game smoothly through the night without trouble

  • vulcan_sheb
    shelb (@vulcan_sheb) reported

    @CandyCrushSaga Listen— I know this is a first world problem but I was just on level 1034 and IT NEVER DROPPED THE THIRD CHERRY. I wasted almost 100 gold bars on extra moves and lost my streak. Candy crush has ruined me.

  • kiba226
    Joy Tsai (@kiba226) reported

    @CandyCrushSaga The candy falling speed for 1.250.0.2 is too slow, I don’t like it. Can you please change it back?

  • midudududududu
    bewafa (@midudududududu) reported

    @CandyCrushSaga Logging in any account with apple, facebook or email shows connection error. I am in level 3632 but the log in works with other devices with email and that

  • ReverendCrush
    Dr. Reverend Crush Ph.D (@ReverendCrush) reported

    @EricVBailey OOooh one of my old game dev instructors in college _hated_ Candy Crush. This was the time when King was in hot water for ripping off another dev's work, so perfectly understandable. It'll probably be Microsoft's problem to deal with soon...

  • MikeTron15
    Mike Tron (@MikeTron15) reported

    @CandyCrushSaga Why did you switch to portrait mode? Why do you try to fix things that aren’t broken? This is the last straw, in done with it.

  • Tofunmi79410228
    Tofunmi (@Tofunmi79410228) reported

    @CandyCrushSaga l just got a new phone and l want to get back my candy crush account. The problem now is that l can't remember my password and l have been trying reset password since but l have not gotten any mail from you guys. Please l need to retrieve my account.

  • MELBAWILSO99393
    MELBA WILSON (@MELBAWILSO99393) reported

    @CandyCrushSaga I haven't been able to play in over a week. I click 'Play', and it won't load up. FIX THIS!!!

  • LenValyrian
    Principal Ava’s DoppleGanger (@LenValyrian) reported

    @LadyBugAssassin I don’t. It’s useless for me. I just fix the issue & play candy crush

  • _STARGIIIRL_
    stallion (@_STARGIIIRL_) reported

    Im protesting candy crush. I think I’m on day 5 or something and as an addict that’s pretty something. Go to hell candy crush! Or rather candy CRASH bc the damn app always crashing!!