Candy Crush status: app issues and outage reports

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Candy Crush Saga is a free-to-play mobile match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation on their browser game Candy Crush.

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 8, 2:40 PM EDT	0	0
Apr 8, 3:00 PM EDT	0	0
Apr 8, 3:20 PM EDT	0	0
Apr 8, 3:40 PM EDT	0	0
Apr 8, 4:00 PM EDT	0	0
Apr 8, 4:20 PM EDT	0	0
Apr 8, 4:40 PM EDT	0	0
Apr 8, 5:00 PM EDT	0	0
Apr 8, 5:20 PM EDT	0	0
Apr 8, 5:40 PM EDT	0	0
Apr 8, 6:00 PM EDT	0	0
Apr 8, 6:20 PM EDT	0	0
Apr 8, 6:40 PM EDT	0	0
Apr 8, 7:00 PM EDT	0	0
Apr 8, 7:20 PM EDT	0	0
Apr 8, 7:40 PM EDT	0	0
Apr 8, 8:00 PM EDT	0	0
Apr 8, 8:20 PM EDT	0	0
Apr 8, 8:40 PM EDT	0	0
Apr 8, 9:00 PM EDT	0	0
Apr 8, 9:20 PM EDT	0	0
Apr 8, 9:40 PM EDT	0	0
Apr 8, 10:00 PM EDT	0	0
Apr 8, 10:20 PM EDT	0	0
Apr 8, 10:40 PM EDT	0	0
Apr 8, 11:00 PM EDT	0	0
Apr 8, 11:20 PM EDT	0	0
Apr 8, 11:40 PM EDT	0	0
Apr 9, 12:00 AM EDT	0	0
Apr 9, 12:20 AM EDT	0	0
Apr 9, 12:40 AM EDT	0	0
Apr 9, 1:00 AM EDT	0	0
Apr 9, 1:20 AM EDT	0	0
Apr 9, 1:40 AM EDT	0	0
Apr 9, 2:00 AM EDT	0	0
Apr 9, 2:20 AM EDT	0	0
Apr 9, 2:40 AM EDT	0	0
Apr 9, 3:00 AM EDT	0	0
Apr 9, 3:20 AM EDT	0	0
Apr 9, 3:40 AM EDT	0	0
Apr 9, 4:00 AM EDT	0	0
Apr 9, 4:20 AM EDT	0	0
Apr 9, 4:40 AM EDT	0	0
Apr 9, 5:00 AM EDT	0	0
Apr 9, 5:20 AM EDT	0	0
Apr 9, 5:40 AM EDT	0	0
Apr 9, 6:00 AM EDT	0	0
Apr 9, 6:20 AM EDT	0	0
Apr 9, 6:40 AM EDT	0	0
Apr 9, 7:00 AM EDT	0	0
Apr 9, 7:20 AM EDT	0	0
Apr 9, 7:40 AM EDT	0	0
Apr 9, 8:00 AM EDT	0	0
Apr 9, 8:20 AM EDT	0	0
Apr 9, 8:40 AM EDT	0	0
Apr 9, 9:00 AM EDT	0	0
Apr 9, 9:20 AM EDT	0	0
Apr 9, 9:40 AM EDT	0	0
Apr 9, 10:00 AM EDT	0	0
Apr 9, 10:20 AM EDT	0	0
Apr 9, 10:40 AM EDT	0	0
Apr 9, 11:00 AM EDT	0	0
Apr 9, 11:20 AM EDT	0	0
Apr 9, 11:40 AM EDT	0	0
Apr 9, 12:00 PM EDT	0	0
Apr 9, 12:20 PM EDT	0	0
Apr 9, 12:40 PM EDT	0	0
Apr 9, 1:00 PM EDT	0	0
Apr 9, 1:20 PM EDT	0	0
Apr 9, 1:40 PM EDT	0	0
Apr 9, 2:00 PM EDT	0	0
Apr 9, 2:20 PM EDT	0	0
Apr 9, 2:40 PM EDT	0	0

At the moment, we haven't detected any problems at Candy Crush. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

Glitches (39%)
Microtransactions (22%)
App Crashing (19%)
Online Features (17%)
Sign in (3%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Creil	Glitches	1 day ago
Waterford	Glitches	4 days ago
La Paz	Glitches	6 days ago
Kansas City	App Crashing	10 days ago
Laguna Niguel	Glitches	11 days ago
Barcelona	Microtransactions	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

nicole (@romcnhoIidays) reported 3 minutes ago
@M4TERDEI so real hes the reason why candy crush developers hasnt stopped working since 2012
Equilibriumcow (@equilibriumcow) reported 6 minutes ago
@PropterMalone @MBZachariades @mattyglesias Yeah I have no problem with this. I would love for us to drop the pretext and just remove the cops from playing candy crush in their SUVs to playing candy crush on the trains.
Mark Dunn (@mark_dunny10) reported 8 minutes ago
@CandyCrushSaga you killed my win streak bc the last dino wouldn’t drop for no reason and I’m so mad fix ur game. I was cooking
Sir Michael Anthony Carrasquillo (@carrasquillo784) reported 8 minutes ago
@King_Games I have Candy Crush Soda Saga and since I updated the game I was automatically signed out and my level of 532 is still there but now IT WONT LET SIGN BACK IN! :-( keeps saying “ there is a connection error please try again later.
Karel Groll (@GrollKarel88564) reported 8 minutes ago
@CandyCrushSaga I've been playing for 10+ years. Support in-app is broken and I've been waiting for a reply since Saturday regarding my User ID 11838041686 error. Please help!
Steward (@wolfybbad) reported 10 minutes ago
@Ethantmercer @SakshiSugandhi Windows is for me what everyone else says about linux. Today I booted into win11 and my mouse didnt work. Often my file explorers crash completely when just viewing folders, the start menu basically is 50/50 if its gonna work at all and when it does its feeding me candy crush ads
REGINA MUKYALA (@mukyala_regina) reported 12 minutes ago
@UG_confesses My supervisor plays candy crush even during working hours so I think he's the guy for you
Steven (@playsbyme) reported 17 minutes ago
.@nypdnews offices working hard at 125th 2/3 station. And by working hard, I mean staring at their cell phones trying to win candy crush. @nycmayor
That Gamer Mom! (@ThatGamerMom1) reported 17 minutes ago
@moreelen I think the problem is the disparate objectives of the players themselves when it comes to what they play. In my experience, the Venn diagram of people who have sunk 100s of hours into an AAA game and people who have played hundreds of hours of Candy Crush is two circles. There
mcgss1974 (@MCGSS1974) reported 19 minutes ago
@Denise4bbc I gathered myself after a few minutes and eased back out of the house when legs started back working before being seen and went to Starbucks and played candy crush till my usual time to come home came
patrick_Z_frogot to change his name back (@patzcrafter) reported 21 minutes ago
@GFishbowl @MatthewMSchulz @hodgetwins Yeah most people who talk about Younger people like this usually same thing but it's not a problem when they do it because "I'm not wasteing time(then playing something like candy crush for hours)" or my favorite"I'm looking at the news (and it's some Facebook mom pseudoscience)"
VechainNode Ⓥ (@VechainNode) reported 26 minutes ago
@CandyCrushSaga The all stars portion at the top of the events screen is not showing or loading at all. Is this a known issue or how can this be fixed? Thank you.
La_Ona (@ke_kgato) reported 28 minutes ago
Working from home has some people, including family members, believing that you're always available to attend to their wants and needs. "But, you're always on your phone?" "Yes, ke busy... working on my phone." Kgotsa o ithaya gore ke tshameka candy crush nare? 😑
Katie Galin (@KatieJCo) reported 28 minutes ago
@CandyCrushSaga my account says there’s an error. Please advise.
よろしkuu ♡ (@mellowspace_) reported 29 minutes ago
TRAFFIC???? NO PROBLEM. IMMA PULL OUT MY CANDY CRUSH GAMES AND WORD SEARCH TO SURVIVE
D3SHAWN D. (@papa_smurf16) reported 29 minutes ago
@CandyCrushSaga candy crush friends needs a improvement update for Android, been waiting on one for while now. I tried deleting the app and got it back it keep lagging and taking me out the game. Please fix. It's one of my favorites.
dumpling (@lovejinkie) reported 34 minutes ago
the sound on my candy crush isn’t working :(
Father Zbalzzonya (@zbalzzonya) reported 37 minutes ago
@OrellianTay @MrAndyNgo I dont think you feel this way..I think you're just a slow adult, with access to a shiny screen thing that plays candy crush, and your uncle, who lets you sit on his lap, masturbates and types this drivel for you. its ok, just don't procreate.
Keep the zero (@StevieGaultPal) reported 38 minutes ago
@B4ZZ_B0W5K1 @Rjeffrey1872 Not saying he deserves the sack, but I'm no really sure what issues would lead to a need to play candy crush sitting in traffic. It's sheer stupidity from the guy.
Aleksander / Psycheout - Axie Infinity (@Psycheout86) reported 41 minutes ago
@Loopifyyy That's the problem with CT. Trash talking games they don't like, forgetting that they are not the target market. I don't like candy crush, but it's still an amazing game that people spend a lot of money on.
Sof (@SofiaDeeMelo) reported 42 minutes ago
Ive reached out on insta to @King_Games @CandyCrushSaga regarding bot/hackers on the #allstars competition & had my messaged read but ignored… wondering why this issue isn’t being taken seriously?
Mike Tron (@MikeTron15) reported 43 minutes ago
@CandyCrushSaga Why did you switch to portrait mode? Why do you try to fix things that aren’t broken? This is the last straw, in done with it.
Mcsmithltd (@Mcsmithltd) reported 44 minutes ago
@IsDrainBamaged @kylenabecker Well, yes, that's very important. It would certainly be a catastrophe if her phone battery died just as she's about to beat that level of Candy Crush she's been working on for weeks now.
moody (@elfbarconsumer) reported 50 minutes ago
@imbabyfr it might become a problem for me like i might spiral and start spending money on candy crush
macarons (@lowhyugottsbe) reported 52 minutes ago
@RagnarLord1979 @SoniTapia2 Same for work lol you don’t need a slow middle age man taking a extra 20 on his lunch break bc he wants to play candy crush, vise versa lol
🐱Remy🇦🇷 (@Remy_47) reported 54 minutes ago
@Mr_Bluepoint financial problems? Activision already said that they wanted to expand their horizons, that's why they looked for Meta, EA, etc. to buy it, nobody was encouraged to buy it except Microsoft, ABK was thinking of pure call of duty and Candy Crush saw that Ivan was on his way to SE
GamingFirefighter (@GamingFirefigh1) reported 56 minutes ago
@EverbornSaga @Microsoft @ATVI_AB And since the deal is about mobile and Candy Crush, I’m sure that Xbox will have no problem with that whatsoever 😌.
GOLDENVICTORYMAN (@BigotsCryForMe) reported 56 minutes ago
@Villgecrazylady There is evidence that playing video games increases problem solving skills. But I never played Candy Crush.
jaybwfc (@howfenbwfc) reported 58 minutes ago
@BoxingKingdom14 AJs having more problems on candy crush than Deontay would give him.
Cecily Ward (@Cec1ly_Ward) reported 60 minutes ago
game, and checking leaderboard each time as well. I was first place by 700k and going nonstop so how? @CandyCrushSaga hopefully the cheating detection system was working but can’t help but feel robbed. #CandyCrushAllStars