Candy Crush status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

• Glitches (42%)
• Sign in (25%)
• App Crashing (17%)
• Online Features (8%)
• Microtransactions (8%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Lyon	Glitches	13 days ago
Brighton	Glitches	19 days ago
Brighton	Sign in	22 days ago
Brighton	Sign in	23 days ago
Brighton	Glitches	24 days ago
Montceaux-lès-Provins	Glitches	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JMWMW (@Jmw86) reported 3 minutes ago

  @Crime_In_NYC We pay $12 billion a year to the nypd and they have a dozen open hit and runs this summer. Too busy playing candy crush. Stop blaming immigrants for all problems and start asking for actual police work

• 
  sugar (@givemommymon3y) reported 6 minutes ago

  @CandyCrushSaga @Xbox can u fix the app my game has been down for like 3 days im losing the race g

• 
  High-Risk Asset (@HighRiskAsset) reported 7 minutes ago

  @Smthingedgy @oldsoundcard @revenant_MMXX Yes, that's the whole problem. These Luddites need to go back to playing Candy Crush or whatever they were doing before someone informed them that datacenters exist.

• 
  Sarah McCammon📻 (@sarahmccammon) reported 9 minutes ago

  I got stuck behind a slow walker on the DC metro this morning who was playing CANDY CRUSH on her phone and I’m still thinking about it

• 
  Azure 💙🩶 (@LordazureFGC) reported 10 minutes ago

  @LOVETHEW0RLD What irritates me. When I was a kid, my mom would play Sonic 2. Beat it. We played other games. She beat Crash 1 - 3(100% btw). She almost beat Banjo and kazooie. Stuff happens. Now she plays "candy crush" type games. And said video games are overwhelming. Wtf do you mean!? 😭

• 
  Johnny Utah (actual surfer) (@_perlstein) reported 12 minutes ago

  BPD love working detail on Grateful Dead and Phish shows at Fenway Park because they get paid to stand around playing Candy Crush while raking in overtime to look intimidating in the presence of the worst affluent people imaginable that are tripping *****

• 
  Yvonne Oots (@YvonneOots60013) reported 16 minutes ago

  @King_Games When will your game "Candy Crush Soda Saga" be back to working on facebook. it says you are working hard to fix the problem

• 
  Shawn (@BlueCow_Betting) reported 16 minutes ago

  @MrWaDdLeSeY @TJWilkinson @ArcRaiderAlerts You’re delusional, my lobbies have been mostly friendly for weeks and nothing has changed. It’s literally a PVPVE game, and a EXTRACTION shooter.. the folks the come on here and cry because they occasionally get shot at need to go play candy crush and get their dopamine fix there

• 
  TanningChatum (@TanningChatumm) reported 18 minutes ago

  @transromano Now do this for cops playing candy crush and padding their pension in their last couple of year working.

• 
  Kira Brook (@KiraBrook) reported 18 minutes ago

  @kananaskinyeti they also have no problem with the vampire capitalists rigging everything online with casino addiction marketing, all those candy crush games of sparkle and jingle made to psychologically snare them in a dopamine loop to suck money out of them.

• 
  Lensar Dawn (@Lensar_dawn) reported 19 minutes ago

  @MR3Dev It's because dev teams are bloated with a bunch of fake girl boss jobs for non-gamers. Because so many devs now are non-gamers, they can't compete in the arena of ideas regarding design and gameplay. Cause the only game they ever played was Candy Crush. So they instead focus on every possible thing possible EXCEPT gameplay because they don't understand it. This is why we get such a push for accessibility. "Blind people aren't competitive in our racing game, how can we solve this?" Or "some people have anxiety, how do we make it easier for them to complete all the achievements, too?" These non-gaming girl bosses scour the internet looking for feedback and complaints they can champion like they're feeding the poor or saving the world. This is why we end up with 15 page options screens, because a girl boss found the one person n the world who has a specific edge case issue and so she advocated for an obscure option until real devs finally gave in to shut her up. Or maybe you're making a card game, but non-gaming girl bosses like Anita Sarkeesian demand you add a "phobia mode" for people who might be triggered by the names of certain cards. When you're trying to ship a game and you're carry 30-50% of a dev team focused on everything EXCEPT the gameplay experience itself, you can start to understand why games are so ******* expensive to make.

• 
  Asha'man Curtis 🇺🇸 (@ashamancurtis) reported 19 minutes ago

  @mcahogarth The problem is that "gaming" has come to mean everything, including solitaire or Candy Crush. Yes, these are games, but playing them isn't "Gaming". "Gaming" is more involved (or can be), usually more time consuming. Like a video game version of a tabletop RPG.

• 
  Frapp Nasty (@FrappNasty) reported 19 minutes ago

  @bonnewillbonne Let's make a pledge not to fix their PCs so they can't play Candy Crush.

• 
  Marco Capelli (@adamdived1) reported 19 minutes ago

  1st: you don't decide **** (luckily). Every project is an endeavour, something people believes in it, so they put money in where they think people will be entertained, and they are right considering the pre-ordering numbers. Considering i'm working in an indie studio, i can tell you that the gaming market is structured like this: hard-core gamers = failed niche / casual players = the rest of the world. People play "Candy Crush Saga" and care less of "more interesting products that think outside of the box". Making games cost A LOT, that's why companies "seems" to care more about money than the product quality. And i said "seems". It's a perception, because the reality is different.

• 
  Paul Kuharsky (@PaulKuharskyNFL) reported 23 minutes ago

  @JaredStillman And no one told me he was sleeping and playing Candy Crush while others were doing their work. May have had issue last, those were not them.

• 
  mae & that 🫐 (@4everbronzelix) reported 23 minutes ago

  I thought I was the only one with this issue 😭 it sucks I want those playable candy crush ads back lmao those were fun

• 
  mozone (@p4n4m4j4ck) reported 23 minutes ago

  @iTriggerLibs69 @EQ_Legends You could just play the game and unlock most of it with no problem you don't have to pay for anything just like Candy Crush you can just play the game you don't have to buy the booster packs

• 
  becky goop (@neuroshmancer) reported 24 minutes ago

  re asha saying "we want 1BN daily users" it's better to think like, well that's obviously not achievable with a console model, what other ways might they add to measure that? for example MS owns candy crush, /w a MS login that's thousands of daily active users from the NYPD alone

• 
  Alex Minecan (@alexpagepilot) reported 26 minutes ago

  meta's ad dashboard is blending your numbers and hiding where your money actually goes. here's the report that shows the truth ads manager > select any campaign > breakdown > by placement what you'll see: your $6 CPM is actually $14 on facebook feed (where people buy) blended with $2 on audience network (where people accidentally tap while playing candy crush). meta averages them to make the number look good. your "cost per impression" looks cheap. your cost per BUYING impression is 2-3x higher than the dashboard shows the fix: go to ad set level > placements > manual placements > uncheck audience network entirely. also uncheck messenger. these placements inflate your reach with garbage impressions from people who will never buy. they exist so meta can charge you for volume one operator turned off audience network and messenger. dashboard CPM went from $8 to $13. cost per PURCHASE went from $22 to $14. the CPM looked worse. the results got better. because every impression now went to a placement where people actually shop while you're there: breakdown > by time of day. you'll see which hours convert and which burn money. most stores: 10am-3pm weekdays is the lowest converting window. 9-11pm weeknights is the highest. you're paying the same rate for both. schedule your ads to increase spend during the hours that convert and decrease during the hours that don't. same total budget. more conversions

• 
  Ange (@Ange1736496) reported 26 minutes ago

  @CandyCrushSaga why tf did yall push me back a level? I was not on this level I passed this level already. Your game is buggin out and yall need to get it together and fix it. It’s not even fun to play anymore . Cash grab *** game don’t ever install this game yall

• 
  Boba Cyclist 정 (@BobaCyclist) reported 31 minutes ago

  The crash also caused Officer McGinn to forfeit level 46,384 of Candy Crush.

• 
  Squeegee McGriddles (@OneinaGarillion) reported 33 minutes ago

  @arcanistsaphras @56pearo People have a problem with the direction the entire art is taking and the other person is spot on the money with blaming you for it. Saying "its not that bad" because they throw you crumbs is the saddest form a consumer can take. I wish people like you would stick to Candy Crush

• 
  Hamzart ✊🏿🇳🇬 (@Hamzart_B) reported 33 minutes ago

  @The_Chidimma We handle real-life problems and not SUWE or Candy Crush

• 
  David Zion (@IamNotHim777) reported 42 minutes ago

  @balatroist @KevinCastley @grok When you don’t have an argument. You either strawman or just hurl insults. You haven’t made a single coherent rebuttal . Other than Oh Yeah what about xxxxx. In lieu actually addressing the issue. This isn’t your strong suit. Maybe find something else to do. Try midget porn maybe or candy crush. I hear that’s popular.

• 
  ʚїɞ Khun Dee ดี (@ItsDeeAccount) reported 43 minutes ago

  I was feeling really sleepy, even coffee wasn't working anymore. Put on my headphones and played Candy Crush for a bit, and suddenly I'm wide awake again 😌

• 
  BotOrNot (@KaptainPetrovs) reported 45 minutes ago

  The Air India Boeing 787 has flight recorders, satellite feeds, and NVM chips tracking everything down to the pilot's heart rate, but the government is still convinced Aunt Priya's Candy Crush high score holds the key to the crash.

• 
  Nova (@NovaUrepta) reported 46 minutes ago

  @itzKronuzz They should be working on Candy Crush, not Call of Duty.

• 
  Alex Minecan (@alecsandrull) reported 47 minutes ago

  Meta charges you up to 4x more per impression on Audience Network placements that convert at near-zero And the toggle to turn them off is buried 3 menus deep in ad set settings When you launch a Meta ad it runs on 4 placements by default: Facebook Feed, Instagram Feed, Stories/Reels, and Audience Network. You probably know about the first 3. The 4th is where Meta sends your ad to random apps and websites to fill cheap inventory Audience Network CPMs are cheap. $1-3. That looks good in your dashboard. The problem: conversion rates on Audience Network are near-zero for ecom because the "viewer" is playing a mobile game and your ad is a banner they accidentally tapped trying to close it. The click was accidental. She didn't want your product. She wanted to get back to Candy Crush Your ad dashboard shows a blended CPM across all placements. The $6 CPM you see is actually $14 on Facebook Feed (where people buy) and $2 on Audience Network (where nobody buys). Meta blends them to make the number look good. Your real cost to reach a buyer is $14. You think it's $6 The fix: - go to ad set level - click "Placements" - switch from "Advantage+ Placements" to "Manual Placements" - uncheck "Audience Network" entirely - while you're there uncheck "Messenger" too (same problem, different placement) Your CPM will "increase" on the dashboard because you removed the cheap garbage placements. Your cost per PURCHASE will decrease because every impression now goes to a placement where people actually buy things One operator turned off Audience Network and Messenger. Dashboard CPM went from $8 to $13. Cost per purchase went from $22 to $14. He was paying $22 per customer while Meta showed him an $8 CPM that included thousands of accidental taps from people playing mobile games Meta defaults to all placements because Meta gets paid per impression regardless of whether it converts. The more placements your ad runs on the more impressions Meta sells. Their incentive is volume. Your incentive is conversions. These are different goals. The default setting serves their goal not yours 3 clicks deep in your ad settings. 2 minutes. Your cost per purchase drops and your dashboard finally shows real numbers instead of blended fiction

• 
  جلوريا (@timoteotoronja) reported 56 minutes ago

  @bad_beaner everyone at the mexican consulate is slow asf. they told me it was gonna be half an hour to process my passport and it ended up taking five whole hours while they no joke played candy crush

• 
  Will I Am - e/acc (@SouthernWintrs) reported 58 minutes ago

  @photo_matt "Why did Candy Crush replace Bejeweled?" --> This is likely more of a business than an art question (though I am willing to be wrong here). I don't think making money off of art is bad. Art doesn't have to be L'shem Shamayim. I think one of the biggest problems in classical music right now is that they make their money off of grants and institutional patrons instead of from ticket, concession sales, tours, and merchandise. It warps the entire incentive structure and is the reason why modern opera is largely crap. Some of the greatest art is/was made to satisfy consumer or individual patrons. But I think there is a difference when you are pandering to lowest common denominator human (I mean be real with Candy Crush, any 3rd worlder with a phone can play it) and when your art is aimed towards people that have more of an intelligent/intellectual base.