Cogeco outages and service status in Durham, Ontario

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Durham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Wise Elephant (@TheElephante) reported 3 minutes ago

  Cogeco out again. Seriously **** this stupid company.

• 
  terk (@itsterki) reported 4 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  Raphaël Vignes (@RaphaelVignes) reported 6 minutes ago

  $CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.

• 
  Rolomite (@rolomite) reported 6 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Sampson.d.ramm (@SampsonRamm) reported 8 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 13 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Evan Cochrane (@cochrane_evan) reported 21 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  The Wise Elephant (@TheElephante) reported 25 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Allan Gao (@Allan_Gao12) reported 27 minutes ago

  @cogeco I cancelled my internet service after my contract had expired, but you deliberately violated CRTC rules and charged me a $75 early cancellation fee. I emailed you about this issue, but you have ignored us. Do you regularly treat your customers this way and deliberately overcharge

• 
  Allan Gao (@Allan_Gao12) reported 28 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?