Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Napanee, Sarnia, Oakville, Peterborough, Toronto, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville, Petawawa, Montréal, Brossard and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
TV | |
| Napanee |
TV | |
| Sarnia |
TV | |
| Oakville |
TV | |
| Peterborough |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mirrim
(@mirrim52) reported
And Internet is down again in Hamilton. Good job @cogeco @cogecohelps 3 times in one week.
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Paul Martin
(@PaulHarryMartin) reported
@cogeco Still not working. 3 hours after this was posted. Time to look towards your unaffected competitors.
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Rocco Continenza
(@rocconroc) reported
@cogeco We pay top dollar and your service is brutal We have two students and a teacher working from home.what is going on
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Pyrah 🔥🐉
(@PyrahTV) reported
@cogeco I have an old email thru your service that I'd love to try to access again (seeing as it's tied to my Google acc.). I honestly don't know how old I was when the account was created; let alone the password for it. If you could DM me that'd be fantastic!
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commonsense
(@commons65091701) reported
I would call @cogeco requesting a discount due to the ongoing service disruptions however they only give better rates to new customers rather than those they have had for 15+ years. Loyalty is so 1990.
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PARANDdesignKITCHENS
(@ParandDesign) reported
@cogeco any problem in Oakville? We don’t have internet @cogeco
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Nic Chambers
(@nchambers3) reported
@cogeco Still not working, 6 hours after this was posted. I am in southern Ontario, Burlington. When will this be fixed?
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Christine Leyland
(@christineleylan) reported
@cogeco @cogecohelps Out again for the third time today - any info on when you will be out. Do we charge you for the data and hotspot that my husband, 2 kids and I have had to utilize to continue to work? We are still expected to work even when Cogeco has issues. 3x in 1 day seems like a big issue
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Christine Leyland
(@christineleylan) reported
@cogeco We have been out again for the last hour - still the same issue
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Heather Connors
(@haconnors) reported
@cogeco I hope so. People with other providers are not reporting these issues
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Tommy
(@tomgervais67) reported
@jeff_beairsto @cogeco Bell is good, no issues here.
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Drew Wallner
(@trackofalljades) reported
@erinpepler @cogeco If we treated education as a critical service, the teachers would have the support, infrastructure, and training to make this irrelevant...it’s absurd that we have them using residential class broadband for work. Cogeco’s business customers had zero downtime this week.
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Name cannot be blank
(@sarahteacup1) reported
@cogeco @cogecohelps I need some form of email or proper proof for my workplace to prove I was having an internet outage for two hours on Tuesday and for an hour today to avoid being penalized. I can't get through to anyone and the website outage map is never updated. Help!
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Jay Reno
(@jayrenobeats) reported
2 weeks I couldn't stay connected because of router issues. They sent me another router ( used ) and then I get a week of piss poor connections and then 4 days of random outages. I still paid $150 today and @Cogeco still calls me. Can't get a solid week of what I pay for but pay
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Kirsten
(@Momofmunchkins) reported
@cogecohelps @cogeco We're still having issues with our internet.
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c
(@c13967125) reported
@cogeco ur internet sucks
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@EdtheSock Ed the Sock, I’m with an internet company that has has 2 major outages across Southern Ontario since 2021 began. #cogecooutage #Cogeco really sucks. You’re lucky it’s probably not available where you are.
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REDSOX🇨🇦🇺🇲⚾️
(@FiskFoulPole) reported
@caltek79 @cogeco @cogecohelps Are the problems simply related to increased traffic due to online learning etc?
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Valerie Davies
(@vdavies65) reported
@WhigStandard Wondee why they do not say exactly what is happening. Twice this week. Would it have to do with hacking? Perhaps related to the American buyout of Cogeco which Cogeco have turned down twice now? Usually outages are explained. Very puzzling.
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Emily Richmond
(@UnicornShaped) reported
@cogeco is Cogeco down AGAIN!?
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Jen
(@bl0ndie2321) reported
@kenbuisman @cogeco I asked the same question after being on hold for 45mins...their response was it is a province wide issue and they are working on it...BS! And my internet is STILL OUT!! That’s 3 times this week...
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/
(@elllinia) reported
@cogeco @cogecohelps Swapped to Cogeco because of their 1gb deal. I've had more problems in 1 month than I did with my old ISP for over 5 years! Constant disconnecting for last 3 days, making working from home impossible. Extremely disappointed with your service.
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Joanne Brennan
(@BrennanJoanne) reported
@cogeco Still an issue, it is not fixed yet?????
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Mark N
(@buttonsht) reported
@cogeco @cogecohelps Been intermittent for the last two hours. Cogeco told me they’re not having any issues but that’s clearly a bullshit lie.
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April Bud
(@MissJackorama) reported
@MIHomeYGK I use Start on Cogeco cable, I believe Start uses different DNS servers, so no problem here. Or I use Google DNS servers, had to do that a lot when I was with Cogeco. For $55 I get 40/10 real unlimited internet.
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Federico Fernandez
(@fedefern1984) reported
@kenbuisman @cogeco hey Ken, don't worry, when I called to complain, @cogeco told me they would give me around 30cts back for the service interruption as a compensation, LOL!
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Mel
(@LoveJeter02) reported
@cogeco Still having issues in Tecumseh. Been off and on constantly.
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Nic Chambers
(@nchambers3) reported
@kenbuisman @cogeco The one time you don't really want your service going down for long periods; when everyone is working from home or studying. Fastest way to get people to move to another provider. This is the second time this week.... terrible.
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Federico Fernandez
(@fedefern1984) reported
@cogeco @cogecohelps still issues in Burlington
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Andrea
(@shades088) reported
Cogeco I’ve followed the guide to reset my wifi the password you provided is incorrect. This is the 2 time this week I am without internet service. You continue to increase your fees and your service is getting worse. I am not impressed. I hung up after waiting 30 mins for help