Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Total Blackout	2 days ago
Oakville	Phone	5 days ago
Brampton	Internet	6 days ago
Sherbrooke	Wi-fi	6 days ago
Toronto	Internet	6 days ago
Toronto	Internet	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 5 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 5 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  Mr. Montgomery (@MrBMontgomery16) reported 8 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  gg (@bruins31311) reported 9 minutes ago

  @cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service

• 
  Connor✝️ (@SportsDynamics9) reported 10 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 11 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Lexi (@Lexi58746074319) reported 14 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Redinhamilton (@redinhamilton) reported 17 minutes ago

  @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

• 
  kait (@kitty_kattkait) reported 17 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Tyler Sommerville (@keithurbfan) reported 21 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  R Me. (@lascelles_r) reported 22 minutes ago

  @cogeco Any more details on the actual progression of service restoration??

• 
  Rexraptor (@Rexraptor19921) reported 25 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  Torontonian (@YYZ2YGK) reported 26 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  MamaStyles (@MamaStyles77) reported 30 minutes ago

  It took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 31 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Patricia (@CanuckFootball) reported 33 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  davide (@DavideVaracall2) reported 39 minutes ago

  My Wi-Fi is not working it’s been slow the whole week @cogeco

• 
  Amanda (@Amanda90097805) reported 42 minutes ago

  @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

• 
  Fyble (@Fyble) reported 43 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  justatroll (@wil56379) reported 46 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  MamaStyles (@MamaStyles77) reported 51 minutes ago

  Can someone please help us.I have a injured knee and Tati has been seen at the clinic for strep throat I also don’t have a working phone and Cogeco has made a ticket and doesn’t know why I cannot walk home.I scrounged change to get here and I’m glad I did as she has strep. 😭

• 
  Oasis0430 (@smercer0430) reported 55 minutes ago

  @cogeco is Oakville down right now??

• 
  Heisenberg (@IvantheTerr72) reported 55 minutes ago

  @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

• 
  Zoobie Singh (@zoobiesingh) reported 56 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  D.S (@Davidschonitz) reported 57 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  Lexi (@Lexi58746074319) reported 57 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  xAssassins Lord (@xassassinsswef) reported 60 minutes ago

  Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

• 
  ThePoopyMudFlap (@ThePoopyMudFlap) reported 1 hour ago

  @cogeco the power outage that was somehow somehow causing my internet to not work - has been resolved for over a hour now. My house never lost power to begin with. Why is the internet STILL not woking in my house?

• 
  Kathy (@Friendshipgal) reported 1 hour ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

• 
  JMFH (@HeideckerJoel) reported 1 hour ago

  Hey @cogeco you are down across the province. How about an update