Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Kingston, Port Hope, Toronto, Montréal, North York, Georgetown, Brampton, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV | |
| Montréal |
TV | |
| Kingston |
TV | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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IckybodClay
(@YickybodClay) reported
@cogecohelps who actually goes to fix it? Is it Cogeco people or another company? Are other service providers down or just Cogeco? Info appreciated. Thank you.
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Tamsen Tillson
(@TamsenTillson) reported
.@vianet and @cogeco, any word on when our #internet will be restored? I am in #Muskoka, but I understand the internet is down across a chunk of #Ontario.
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Josh Coleman
(@Coleman42) reported
@Revanarchy @cogecohelps I’m just as angry as the next customer, but how do you expect Cogeco to prevent morons from digging without permission? Anyone can get a backhoe on their property and cut the line, ruining it for everyone. Marking your property before you dig IS FREE.
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@cogeco It’s ok, I am aware of your constant issues. I switched companies a month ago. 🎉🎉🎉
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
@cogeco A permanent fix would be a second and third fiber run for high availability underground. Until you do that everything on your network is temporary duct tape fixes. I'll be going to the CCTS because you have never resolved my issues to my satisfaction. Ever!
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Hassan Khalid
(@xoasacartoon) reported
**** @cogeco ****** *** wifi. Fix your **** up. What ******** am I paying for
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Hassan Khalid
(@xoasacartoon) reported
@cogeco can you please fix your wifi services. Literally been 2 weeks and it keeps disconnecting from the internet all the time. A cogeco employee even came to take a look yesterday and said "everything is perfectly fine" but we get disconnected every ******* 10 minutes still?
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Quote of the Day
(@Quotes1OTD) reported
Someone from #cogeco is currently at my address. My internet is having trouble connecting. I have his vehicle number in case I have issues and I have to call #cogeco to send someone back out to fix the issue.
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Jesse Fillator
(@lilfill) reported
@cogecohelps @Coleman42 It is a cogeco problem though. No shovels were put in the ground. It was a suspended cable that was broken. In this case if it was in the ground we'd all still have internet lol
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Energy Freak
(@EnergyFreak22) reported
@cogeco Fix it
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scott young
(@scottyo48533721) reported
@cogeco I bet you conditions were bad because of freezing drizzle and some idiot lost control, but who knows anymore? I'm just glad I have internet and I'm inside. @CJarvisGlobal This is the kind of stuff that happens here, I was just mentioning it to @michael_wrobel on email.
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Salli M
(@SM18741) reported
@cogeco i hope it's repaired fast however in my experience with Cogeco if an outage happens on a Friday it won't be repaired until at least Monday
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Morika Web
(@morikaweb) reported
@cogeco So to clarify you have a single cable providing service from Hawksbury to Deep River? That’s over a thousand square kilometres! Nearly 400km by highway! All served by a single cable?!? Please at least try to make the excuses sound plausible.
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🇻🇦Outremer ❤️🔥 🌹
(@Outremer80) reported
@cogeco Weird. The pole is standing. Was it a dip down the pole the car snagged?
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hamlet
(@aoserd) reported
@cogeco Why do you people have such poor infrastructure. Do you lay your cables on the ground??
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Josh Coleman
(@Coleman42) reported
@ShartyMcWaffles @cogeco Lol ahh the ol’ burner account! People blaming Cogeco like it’s their fault someone put a shovel in the ground without marking first is nonsense. We did a ton of landscaping and digging recently on our property, I couldn’t imagine being the reason the whole county is down now.
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pattimoffatt🇨🇦
(@pattimoffatt) reported
@Bell Have had nothing but issues with my Fibe since I switched from Cogeco on September 9. Nobody seems to be able to fix my issue. Maybe Cogeco can….
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Salli M
(@SM18741) reported
@cogeco as well all customers should receive a credit automatically for loss of service instead of every account holder having to call and request it !!!!
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Crystal | Commissions Open
(@BobbyjoeXFSB) reported
They said its a cogeco problem but my neighbours who have cogeco as their ISP are not out.
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Sharty McWaffles ( 🇨🇦 with Unacceptable Views)
(@ShartyMcWaffles) reported
@krisbanfield @cogeco I didn't mean to be blaming them. I know it's not their fault. What I mean is how are there that many stupid people in this area. lol
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Flynn Fortier
(@flynn_fortier) reported
@cogecohelps Cogeco seems to be down in Pembroke. Outage isn't showing in our area.
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Ethan
(@Revanarchy) reported
@cogeco Why can we not go longer than a couple of weeks without our service being interrupted around here? Makes Rogers and Bell look more appealing every day.
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@cogeco Do you prorate credits $$ a customer was given due to lack of service when they leave in the middle of a billing cycle? I did not get it back in full.
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
@cogeco A permanent fix would be a second and third fiber run for rundauncy. Until you do that everything on your network is temporary duct tape fixes. I'll be going to the CCTS because you have never resolved my issues to my satisfaction. Ever!
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IckybodClay
(@YickybodClay) reported
@cogecohelps Thanks. Does every provider in the area have an outage or is it just Cogeco?
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Sharty McWaffles ( 🇨🇦 with Unacceptable Views)
(@ShartyMcWaffles) reported
@krisbanfield @cogeco I lived in the same area in Ottawa for over 10 years and this never happened once. So I am wondering if there is something in the water here or something. lol Know what I mean?
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Bob Cross
(@BobCross1938) reported
@cogeco Yesterday my business COGECO modem fried and I was told that the earliest someone could fix it would be Tuesday! Six days for a service call! Absolutely disgusting service... I just ordered Bell... Should have done it a long time ago
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jamesnorthgs
(@jamesnorthgs) reported
@cogeco @cogecohelps is there a system issue? Our services keep crashing
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Kris Banfield
(@krisbanfield) reported
@ShartyMcWaffles @cogeco Hi there. I get your frustration. Silly question. How is it @cogeco fault if someone doesn't call Ontario One Call before digging? Or there is a vehicle accident that takes out infrastructure? At least they are trying to fix the issue and alerting us to the issue.
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Christophur J
(@LowzeehTalks) reported
@kaplanmyrth I switched to cogeco since they gave me a better deal and after years with TekSavvy they wouldn’t match. It’s too bad.