Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (30%)
• Wi-fi (12%)
• Total Blackout (4%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Niagara-on-the-Lake, Milton, Niagara Falls, Toronto county, West Lincoln, Burlington, Langley, Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, and Belleville.

City	Problem Type	Report Time
Toronto	Wi-fi	5 hours ago
Niagara-on-the-Lake	TV	2 days ago
Milton	TV	2 days ago
Niagara Falls	TV	2 days ago
Toronto	Internet	3 days ago
Toronto	Wi-fi	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  a j s b (@Brooksajsb) reported 7 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  gg (@bruins31311) reported 7 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 11 minutes ago

  guys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)

• 
  St. Mo🇺🇦🌻☮️🙏 (@saintmo12) reported 12 minutes ago

  @peggy_blair @FireAndIce48 I feel exactly the same way. Cogeco the exact same bs! It infuriates me. My mother's bill in one year went up 89%! I refuse to pay for cable, I have antenna tv, use locally owned internet provider with awesome service & a streaming service. These companies don't care about you.

• 
  Iqbal Faizer (@IFcomic) reported 16 minutes ago

  @Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.

• 
  Vicki (@VickiSMcKinney) reported 22 minutes ago

  @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

• 
  Fungus Trungus (@LeagueOfSmell) reported 22 minutes ago

  @cogeco any update on the internet outage in the Waterdown area?

• 
  SugarHiccup (@AnnTipathy1752) reported 22 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  Wendy Stafford (@WendyStafford14) reported 24 minutes ago

  @cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?

• 
  Terry (@gr8playz) reported 25 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Katie Patterson (@PattersonKatiee) reported 26 minutes ago

  @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login

• 
  Denise H (@Nisey7708) reported 27 minutes ago

  @cogeco What was the issue?

• 
  The Terrible Hook (@TheTerribleHook) reported 27 minutes ago

  @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

• 
  Crypto_10 (@Crypto_10_10) reported 34 minutes ago

  @cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.

• 
  Sport Junkie (@adrenalinehooks) reported 38 minutes ago

  @cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!

• 
  pirangi13 (@shanupirangi) reported 39 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Fonz (@Allittlefish) reported 41 minutes ago

  @robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.

• 
  Karen Favaro (@FavaroKaren) reported 41 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  Erik Boivin (@tattooPeel) reported 43 minutes ago

  IM SO PISSED OFF AT GITHUB the copilot they offer with no protection to users is badly corrupted! destroyed and creates viruses in my networks killed 2 modems from cogeco and 15 pcs in one go! AI is bad! it can kill us before we even realise there was a problem

• 
  Lynn (@LynnShughes7) reported 44 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Scott Dillon (@dillon4412) reported 48 minutes ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 48 minutes ago

  I spend more time on the phone with @cogeco these days than people from my own family. @cogeco sucks. Do better

• 
  Laurie Tillich (@BobsFavDaughter) reported 52 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 53 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  AnarQueso (@AnarQueso) reported 54 minutes ago

  @alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.

• 
  Cris (@Cricrifi) reported 55 minutes ago

  Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile won’t port her number. Over 20 hours lost on phone. @cogecohelps

• 
  SugarHiccup (@AnnTipathy1752) reported 55 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  Bradsports (@Bradsports2) reported 57 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  J (@Big_Mister_J) reported 58 minutes ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  John McHenry (@jhnmchnry) reported 1 hour ago

  @FortmanM @cogeco Yep. EPICO and @cogeco connectivity are the worst. I have the same problem all the time.