Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (42%)
- TV (36%)
- Wi-fi (16%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Kitchener, Stirling-Rawdon, Welland, Ajax, Bells Corners, Montréal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, Champlain, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
TV | 9 hours ago |
|
Toronto
|
Internet | 2 days ago |
|
Kitchener
|
Wi-fi | 2 days ago |
|
Toronto
|
Total Blackout | 2 days ago |
|
Stirling-Rawdon
|
Internet | 2 days ago |
|
Welland
|
TV | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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chad (@sylvestor1967) reported@ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.
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Larry/Balker (@LSB1961LSB) reported@driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck
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🎮Joey🎮 (@BlazeFirestorm) reported@status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.
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Jimmy Says (@NevadaTestSite) reported@oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?
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Erik Boivin (@tattooPeel) reported@cogeco What wrong with ur service its always disconnecting i cant even load a msg on X before i loose connection! tried to reach you via the internet but i loose my connection so What do i do exept calling and cancelling i pay for 1000 mb i get not even 150 mb and up load .4 mb!
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Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported@NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.
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Laurie Tillich (@BobsFavDaughter) reported@cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan For 1Gbs internet with Bell my family was at one point being quoted 112$ ans that was in the full bundle. Cogeco gave us 50$ for the same thing. Bell has better infrastructure but if a new customer goes to get their 1Gbs it only costs about 60$. Both have discount brands
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Hen House Hockey (@henhousebetting) reportedBig thanks to @cogeco for having my wifi down all day and tell it’s costumers it’s gonna be up by a certain time then delay it every hour and so on, I’m going back the @Bell I guess you get what you pay for!
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Big Ol Bear (@RSDCDN) reported@RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.
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Katie Patterson (@PattersonKatiee) reported@__m3lisssa When you click on it, it will ask you to sign in, than I used my cogeco login in and it worked
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Prince of Wine Country (@RhapsodyInTrue) reported@cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel
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HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
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John Bugailiskis (@John_Bug) reported@cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.
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Paul Robinson (@robinson_p_g) reported@cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?
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Erik Boivin (@tattooPeel) reportedWhy would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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Shannon Lee (@shannleevee) reported@GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with
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Scott Dillon (@dillon4412) reported@cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS
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Nern (@ItsNern) reportedthis restaurant has better Internet than my house **** you Cogeco you suck
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Tracey (@TraceLynn) reported@cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.
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🇨🇦Wayne🇨🇦 (@Reil76) reported@JGooballs No I ditched cogeco cuz my service was ****.
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Norm (@quietlybless) reported@CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na
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Patrick (@pnbbeall) reportedBy the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.
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pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported@cogecohelps trying to cancel our cogeco services …
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🇨🇦BR (@Mitts64) reported@merry123459 Sadly, Cogeco and Bell also play their games. None are a millimetre better. Until the government wakes up and breaks them down nothing changes.
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Iqbal Faizer (@IFcomic) reported@Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.
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Bobby (@ChurrosBarkley) reportedHey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?