Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, and Ottawa.

City	Problem Type	Report Time
Toronto	Internet	17 hours ago
Thorold	Internet	4 days ago
St. Catharines	Internet	6 days ago
Toronto county	Internet	7 days ago
Toronto	Wi-fi	8 days ago
Montréal	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frazer Smith (@frazoono) reported 4 minutes ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  Tim Lowe (@rivinnorthbay2) reported 8 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 8 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  D.S (@Davidschonitz) reported 9 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  Ty (@trashboglin) reported 9 minutes ago

  @zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 13 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 15 minutes ago

  Hey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!

• 
  Phil Nickerson (@PhilNickerson2) reported 27 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  mike grand (@mike_grand95449) reported 30 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  justatroll (@wil56379) reported 30 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  S T Lake (@Stabatare) reported 32 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  Rexraptor (@Rexraptor19921) reported 33 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  Kenbmac (@kenbmac) reported 37 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  xAssassins Lord (@xassassinsswef) reported 37 minutes ago

  Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 38 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  @RGBAtlantica (@RGBAtlantica) reported 39 minutes ago

  @cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 40 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  JerryP (@yarop) reported 41 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 41 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  Norm (@quietlybless) reported 42 minutes ago

  @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

• 
  Spartachat (@styttsvillain) reported 42 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 43 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  The Wise Elephant (@TheElephante) reported 44 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 44 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Mike (@michaelzapper) reported 54 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 55 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Torontonian (@YYZ2YGK) reported 56 minutes ago

  NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 59 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 60 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 60 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?