Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sainte-Agathe, Toronto, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow, Windsor, St. Catharines, Napanee and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Sainte-Agathe |
Internet | |
| Toronto |
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| Peterborough |
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| Mississauga |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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LynixPickle
(@TTVPicklerick69) reported
@cogeco is there an outage scheduled for petawawa Ontario! ?
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Leslie Saker
(@lesliesaker) reported
As usual @cogeco is having an hours long outage affecting all services. As usual call us back when our crap service resumes to be inconvenienced again to get a credit. How can your service possibly be this bad.
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Shane Zeagman
(@ItsShaZam) reported
@startca Any word on the downed network on Cogeco's line in Hamilton?
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midcenturygirl
(@midcenturyape) reported
@RogersHelps I’m not your customer. My mom is. She’s blind. She’s not on social media. I have @cogeco account. Pretty soon, she will too. I know my @cogeco rep on a first name basis. Not like your lousy contractors.
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Erick Dahan
(@erickdahan) reported
@pluc @Bell @cogeco im also at the point where I am considering commercial internet with demarc at my house. the stuff they force you to use compromises you and service quality is horrible. issue with commercial is you need long term contracts. I will let you know if I go down that route.
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The Receipt is On!
(@stalkymcboestmo) reported
@cogecohelps @Prophet12_ca My internet has also gone down for about 30 mins now. #cogeco I am unable to DM you
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Greg Gilhooly
(@GregGilhooly) reported
@cogeco @cogecohelps My partner Stephanie has been on hold for about an hour to cancel her Cogeco cable TV. She had no problem getting a live person to upgrade her Cogeco internet, but that person told Steph she needed to speak to a different person to cancel cable. Very odd.
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Don Vrooman
(@solvrdotcom) reported
@cogecohelps just wondering if there’s an update for Cogeco Business customers in Oakville? Was on the phone with Support between 3:30 4:45 this AM and was told there’s a problem in the area. I don’t mind calling Support again; internet’s been down for about 12 hours.
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Kim
(@KimmehG) reported
Hey @cogecohelps our neighborhood has been without internet for several days because of "noise on the line" with no ETA. When are you going to get your act together and fix it. @cogeco @CRTCeng
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Scott Miller 🇨🇦
(@Prophet12_ca) reported
Cogeco just confirmed service is down in the area. Ontario Hydro is working on it. Hopefully sooner than later.
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hockeynut
(@snowmanonfire) reported
@cogeco the worst internet service pods that you have to pay for barely give you 10mb of 1 tB available it’s a joke I have to use my mobile cellular to watch Netflix on my tv I create a hotspot with it. The pods are garbage which is an understatement.
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Commissioner Miner
(@fanCRTCProfling) reported
@Pagmenzies If ever that happened I can't see Bell buying it, boy would that ever look bad, but it could be a strategic move for site blocking, control and media lock-up. With Cogeco & Eastlink getting into #fMVNO, i can see them thinking of it. But, life is full of surprises, who knows.
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Alana
(@penpaperbook) reported
@cogeco so you're down, in case ya didn't know. TV, internet, all gone!
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EBF
(@efleming075) reported
@cogeco How about waving my charges for the terrible internet service my street has been having for the past 2 weeks. Westend Kgtn 20 year subscriber.... Bell trucks are fixing the internet by taking your customers.
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Dave C
(@SeriousCrayon) reported
@cogeco you know how you get people to pirate television content. Don't support the TV apps. @City_tv what's the deal with not having access to your app through Cogeco?
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pL
(@pluc) reported
Moved away from @Bell because of their abysmal customer service... turns out @Cogeco is no better sooo going back to Bell where at least their hardware isn't insecure. I'd advise you stop using Cogeco immediately.
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CircularLogic
(@CircularLogic89) reported
@midcenturyape @RogersHelps @cogeco She can't get Cogeco if she lives in Rogers services territory (and vice versa). The service areas do not overlap
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Sapphire ✨
(@yemeiyamabo) reported
Hi @cogeco wtf is going on with he internet?
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Nick Evans
(@evans_nj) reported
@Billy_chilly I got gigabit down with Cogeco, but my upload is capped at like 30.
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Rena 🦊 No ******* Thanks
(@RenaKunisaki) reported
🤔 what a coincidence that a Cogeco ad on Bell TV was randomly filled with glitches, like you'd have with signal dropout... yet no other content is affected...
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Jenna
(@Jenn18550648) reported
@cogeco Please change your hold music, people with sensory issues can not listen to that especially waiting on hold for 30 mins or more
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hockeynut
(@snowmanonfire) reported
@cogeco I pay for 1 terabyte I don’t like your fking pods which show full signal at 20 mesgbits that’s a con then limiting how many devices wtf tech savvy is cheaper I can put my own Equipment and your pods are junk your marketing team pulled out of their ***.
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Tyler Clouthier
(@TylerClouthier) reported
@cogeco Price goes up, Network goes down.
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I H8 People
(@JoshRob13) reported
@cogeco is there a reason for dropping internet service in the 905 area??
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Sapphire ✨
(@yemeiyamabo) reported
@cogeco Hi pls Wtf is happening to the internet?
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Jean-François Mezei
(@jfmezei) reported
bad #CRTC: to be eligible: “and be actively offering mobile wireless services commercially to retail customers;” So this blocks a new entrant such as Cogeco or ISPs.
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@cogecohelps @Chathamboy12 Sandra would have to be pretty magical to take me out of my Cogeco-induced anger after a month of the tv freezing, looking at big pixels, internet not working and someone in tech bargaining with me that he will give me a one day discount.
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Scott Miller 🇨🇦
(@Prophet12_ca) reported
My internet and cable just went down. #cogeco
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midcenturygirl
(@midcenturyape) reported
@CircularLogic89 @RogersHelps @cogeco I guess that explains why their Service is so lacking. If there’s no other provider, who cares if the service is any good? There’s other options besides cable. She doesn’t need internet.
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Algis Akstinas
(@AlsoKnownAs_AA) reported
@RogerD416 No actual #MVNO will emerge under these newly detailed old decisions. Doesn't help large regionals as they already have network sharing or roaming deals (Videotron, Freedom, Eastlink). Does not help potential new entrants e.g. Cogeco or Xplorenet either. Nothing-burger. New wrap.