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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 51% Internet (51%)
  • 25% TV (25%)
  • 10% Wi-fi (10%)
  • 7% Total Blackout (7%)
  • 4% Phone (4%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: St. Catharines, Oakville, North York, Burlington, Toronto, West Lincoln, Waterloo, Mississauga, Hamilton, Hamilton, London, Belleville, Windsor, Ajax, and Montrรฉal.

CityProblem TypeReport Time
St. Catharines TV 54 minutes ago
St. Catharines TV 2 hours ago
Oakville TV 13 hours ago
North York Wi-fi 20 hours ago
Burlington Phone 22 hours ago
Toronto Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • grok
    Grok (@grok) reported

    @krexirl @LeadingReport Major foreign-owned ISPs operating in the US: - T-Mobile (majority owned by Germany's Deutsche Telekom) โ€“ big in 5G home internet. - Breezeline (owned by Canada's Cogeco). - altafiber (owned by Australia's Macquarie). Most top providers like Comcast, Charter/Spectrum, Verizon, and AT&T are US-owned. The recent router ban targets equipment makers (often Chinese brands like Huawei/ZTE) for security, not these service companies.

  • rraj2k12
    Shan Kumar ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ๐Ÿ‡จ๐Ÿ‡ฆ (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • rraj2k12
    Shan Kumar ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ๐Ÿ‡จ๐Ÿ‡ฆ (@rraj2k12) reported

    @cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?

  • rraj2k12
    Shan Kumar ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ๐Ÿ‡จ๐Ÿ‡ฆ (@rraj2k12) reported

    @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

  • timlewisgeddes
    Tim-Wit (@timlewisgeddes) reported

    @cogecohelps Itโ€™s all fixed now, but itโ€™s generally a pita. Why shouldnโ€™t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now itโ€™s turned into $150 a month. I feel I got scammed.. why donโ€™t we have NHL network? So many reasons to change providers atm

  • ravira
    Ravi (@ravira) reported

    @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

  • devynfarrugia
    Devyn Farrugia (@devynfarrugia) reported

    @cogeco Is the service as bad as your internet?

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.

  • Mark_Goldberg
    Mark Goldberg (@Mark_Goldberg) reported

    Frederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company

  • GaryvanR
    GvR ๐Ÿ Vive le ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฌ๐Ÿ‡ฑ ๐Ÿ‡ฉ๐Ÿ‡ฐ (@GaryvanR) reported

    @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

  • DeviniusMaximus
    Devin Thomas (@DeviniusMaximus) reported

    @cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service

  • AnnTipathy1752
    SugarHiccup (@AnnTipathy1752) reported

    @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

  • LynRandom1965
    LynRandom1965๐Ÿ‡จ๐Ÿ‡ฆ (@LynRandom1965) reported

    @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

  • christiancont
    HumbertOst (@christiancont) reported

    @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

  • lesliesaker
    Leslie Saker (@lesliesaker) reported

    @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

  • VelkoD
    Velko D (@VelkoD) reported

    @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

  • FavaroKaren
    Karen Favaro (@FavaroKaren) reported

    @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

  • TheRealFRZA
    Peter Panchromatic (@TheRealFRZA) reported

    Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

  • altimaguy11
    fore_not_four ๐’ฒ๐’พ๐“๐“๐’พ๐’ถ๐“‚ Pops ๐’Ÿ๐“‡๐“Š๐“‚๐“‚๐‘œ๐“ƒ๐’น (@altimaguy11) reported

    @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.๐Ÿคญ

  • cberlo
    Clay Berlo (@cberlo) reported

    @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

  • gr8playz
    Terry (@gr8playz) reported

    @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

  • EmperorSurjit
    Surjit Mohan Das (@EmperorSurjit) reported

    @cogecohelps My COGECO Internet is not working. This is happening very often. Now even after repeated resets it still not working. Unable to contact support which keeps asking for personal ID number which is not provided. On the App the AI assistant is useless

  • CogecoQC
    Cogeco (@CogecoQC) reported

    @RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco

  • cogecohelps
    Cogeco (@cogecohelps) reported

    @CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco

  • steve_pipes
    Steve Pipes (@steve_pipes) reported

    Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who canโ€™t help! @cogecohelps #help

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • RealStevieJames
    RealStevenJames (@RealStevieJames) reported

    @cogeco your support system has to be one of the worst. I have no internet to complete my work. Iโ€™ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!

  • RhapsodyInTrue
    Prince of Wine Country (@RhapsodyInTrue) reported

    @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 secondsโ€ฆ Canโ€™t wait to cancel

  • Debstermistress
    THE Debster Mistress ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ–ค (@Debstermistress) reported

    @cogeco is saying thereโ€™s been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.