Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Toronto, Barrie, Harrow, Windsor, St. Catharines, Napanee, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville and Petawawa.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Barrie |
Internet | |
| Harrow |
TV | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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🐶
(@nothannah260) reported
@MariusKarpis @cogeco why don't you just switch to a different network provider??
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Ashley
(@Outnumberedby5_) reported
Getting really sick of Cogeco 🥴🥴🥴 nothing but problems
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John Greenlee, AMP
(@jgreenlee_mtg) reported
Working from home today and @cogeco goes out about 9:50am. Lots of fire trucks. Issue up the street at a power station (ours is on at the house). @ 10:45 or so. Wife comes home. Power and internet out at her office. If looks could kill when I told her the internet was out...
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James.
(@Jrc_1982) reported
@cogecohelps @meSOclevergirl @cogeco Uhh what. You're going to get thousands of phone call and it will tie up your line. What kind of business puts something like onto the customer. The company should be proactive about this consider you can see everyone who's affected. I'll be switching companies in Feburary.
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Laura
(@laurabuisman) reported
Poor @cogeco having a rough week
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Chloe
(@Chloe90288873) reported
@cogeco @cogecohelps hi cogeco fix ur wifi
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Scuzz McFuzz
(@ScuzzMcFuzz) reported
@cogeco You guys need to start handing out credits. I shouldn't be stuck paying full price for a service that only works some of the time.
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Jeff Smee
(@JeffSmee) reported
@copetoons @cogecohelps @cogeco DNS issue again. I wish they would share the work around, which I'm using right now and works.
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Brian Kerley
(@briankerley) reported
@Sean_Vanderklis @cogeco These days it's broken about 10 times a week. Mainly when trying to livestream a church service. Particularly an evening service at around 7 pm
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I'm Mike M
(@iMike_M) reported
Change the DNS settings on your Cogeco modem to manual and point DNS1 to 1.1.1.1 and DNS2 to 1.0.0.1. Problem goes away. #CogecoDown #cogecooutage
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Maztik
(@Maztik1) reported
@cogeco All the service providers have been DDOS’d they’ve been attacked by hackers, not their fault folks these things happen
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Lisa Brock
(@brock_mrs) reported
@Outnumbered5_1 @cogeco Not working for us
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VS
(@Veruka7salt) reported
@cogeco Sure I get it everyone on line now... but maybe our accounts should be credited bc of no internet service, we pay enough.
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AD
(@oceaneyes78) reported
@cogecohelps @cogeco Will a credit be applied to my account considering services were down a few times this week and its impossible to get through to you over the phone?
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REDSOX🇨🇦🇺🇲⚾️
(@FiskFoulPole) reported
@caltek79 @cogeco @cogecohelps Might be back but it’s like being on dialup in 1992...so slow...hamster wheel broken? Time to look for a new provider.
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GIR
(@chengster88) reported
@cogeco Cogeco customer service sure treat their customers with rudeness and attitude. I asked to speak to a supervisor. My call got cut off just when I was explaining my situation to Richard the Supervisor. They have my acct. info & yet does not give me a call back to resolve my issue
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LG WHEEL
(@LGONWHEELS) reported
@cogeco I believe you guys should make a GLOBAL DNS changing system because you guys know it would of course not be hard to install since the router is running though cable setup anyways there for meaning you could send a global updated meaning whenever severs go down we have a DNS chang
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DannyzReviews
(@DannyzReviews) reported
@Spooky_Booty @cogeco 100% this! Sending out messages like "be patient" or "we're sorry for the inconvenience" while billing me for the full service amount is unfair and just goes to show they don't give a ****.
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Ginette Pelletier
(@GinetteP) reported
@cogeco I think everyone should file a complaint with CRTC every time Cogeco goes down. We are paying high prices for crap product and they know they can do whatever the hell they want and not suffer consequences. We have work to do and children to educate.
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𝗠𝗶𝗸𝗲 𝗚𝗮𝗿𝗿𝗲𝘁𝘁
(@THEMikeGarrett) reported
Probably another bad day to be working in Cogeco cx service. Be nice folks, the people manning those channels are trying to be helpful, it's not THEIR fault your internet is down.
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Sandy
(@sandy_sip) reported
@ihoplad @cogeco Cogeco has spotty service every morning in Halton Hills! Total bs and now this.
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vx1
(@vx1) reported
Cogeco internet has been down off and on for the last few days , it’s not your imagination.. as a rule when you can upgrade your router firmware
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Michael Moniz
(@mikesmoniz) reported
@IroquoisRayne @cogeco Don’t trade in one shitty ISP for another. Check out the independent ISPs. 9/10 better prices for better speeds/service
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Bryan Biller
(@Technoweenie1) reported
@610CKTB Change your DNS setting to 1.1.1.1 or 8.8.8.8 and it should get you back up and running. Issue is with Cogeco's DNS server.
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Ginette Pelletier
(@GinetteP) reported
@DefenderRadio @cogecohelps @cogeco File a complaint with CRTC. They are the worse internet/ cable provider. If enough of us file complaints maybe we might get acknowledgment from gov. They won’t pay me when I lose my job cause they can’t provide a service I pay for.
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🇨🇦Matthew Dunn🇨🇦
(@the905guy) reported
@BaitHateful @frizzle71849160 @cogeco All of their advertised speeds are “up to” for a reason. They can’t help that one of their servers caught fire. Things happen.
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Cat Jones🇨🇦
(@lynn_timson) reported
Hey @cogeco with the intermittent internet service I’ve had this week, I’m sure you will understand my intermittent payments.
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prairie dog
(@jrod29690006) reported
@ihoplad @cogeco Now I'm really thinking about switching service providers
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Jon Maillet
(@Awsum_Man) reported
@Humphrey03Pat Start. Which I do find odd, they use Cogeco lines, but I have yet to experience any issue. Even with 2 on online school and me on PS+ hahaha
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Matthew Field
(@mfield0) reported
@globalnewsto Fix your sh!t @cogeco !!!