Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (48%)
- TV (29%)
- Wi-fi (16%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hamilton, Sarnia, West Lincoln, Peterborough, Welland, Toronto, Montréal, Toronto county, Belleville, Napierville, Calgary, Matane, Oakville, North Bay, and Vaughan.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton
|
Internet | 9 hours ago |
|
Sarnia
|
TV | 1 day ago |
|
West Lincoln
|
1 day ago | |
|
Peterborough
|
TV | 2 days ago |
|
Welland
|
TV | 2 days ago |
|
Toronto
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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John Madalena (@MadalenaJohn) reported@cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out
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Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco your service is horrible. Epico is terrible. Completely random technology. Sometimes it works. Sometimes it doesn't. Your customer service is worse. After 6 months of being polite I am done. You suck.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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Laurie Nadon (@lnadon3) reported@bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately
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Clay Berlo (@cberlo) reported@cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail
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Bobby (@ChurrosBarkley) reportedHey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.
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MamaStyles (@MamaStyles77) reported@cogecohelps @cogeco You admit to a new cellular customer your service is problematic atm and won’t change anytime soon in regards to coverage etc but won’t give me a months credit for absolutely bargain basement service after 4 agents and 45 minutes on hold? #cogecomobile
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that gay guy (@Seaniebutts) reported@cogeco sucks
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Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
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[EMT]² Emmett (@EMTsquared) reportedCogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.
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Scott Dillon (@dillon4412) reported@cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal
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Greg Gilhooly (@GregGilhooly) reportedI’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.
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Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogecohelps Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that
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HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
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KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Sarah | ❤️🔥 hr ـﮩﮩ٨ـ♡ﮩ٨ـﮩﮩ (@Bellsin29) reported@Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 would’ve been the best call for this kind of award, it makes me sad for R GK mostly because yes they’ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often
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Peter Panchromatic (@TheRealFRZA) reportedIs Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.
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Adamomni (@atpracs) reported@cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.
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James Gruythuyzen (@brutal83) reported@cogeco are you guys actually criminals or do you just hire criminals? I can’t believe how Ive been treated from cancelling a service.
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Scott Dillon (@dillon4412) reported@cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!
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nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
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Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported@cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2
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pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported@cogecohelps trying to cancel our cogeco services …
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KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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adam (@24k_adam) reportedThey’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.