Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 13, 11:20 AM EDT	0	0
Apr 13, 11:40 AM EDT	0	0
Apr 13, 12:00 PM EDT	0	0
Apr 13, 12:20 PM EDT	0	0
Apr 13, 12:40 PM EDT	0	0
Apr 13, 1:00 PM EDT	0	0
Apr 13, 1:20 PM EDT	0	0
Apr 13, 1:40 PM EDT	0	0
Apr 13, 2:00 PM EDT	0	0
Apr 13, 2:20 PM EDT	0	0
Apr 13, 2:40 PM EDT	0	0
Apr 13, 3:00 PM EDT	0	0
Apr 13, 3:20 PM EDT	0	0
Apr 13, 3:40 PM EDT	0	0
Apr 13, 4:00 PM EDT	0	0
Apr 13, 4:20 PM EDT	0	0
Apr 13, 4:40 PM EDT	0	0
Apr 13, 5:00 PM EDT	0	0
Apr 13, 5:20 PM EDT	0	0
Apr 13, 5:40 PM EDT	0	0
Apr 13, 6:00 PM EDT	0	0
Apr 13, 6:20 PM EDT	0	0
Apr 13, 6:40 PM EDT	0	0
Apr 13, 7:00 PM EDT	0	0
Apr 13, 7:20 PM EDT	0	0
Apr 13, 7:40 PM EDT	0	0
Apr 13, 8:00 PM EDT	0	0
Apr 13, 8:20 PM EDT	0	0
Apr 13, 8:40 PM EDT	0	0
Apr 13, 9:00 PM EDT	0	0
Apr 13, 9:20 PM EDT	0	0
Apr 13, 9:40 PM EDT	0	0
Apr 13, 10:00 PM EDT	0	0
Apr 13, 10:20 PM EDT	0	0
Apr 13, 10:40 PM EDT	0	0
Apr 13, 11:00 PM EDT	0	0
Apr 13, 11:20 PM EDT	0	0
Apr 13, 11:40 PM EDT	0	0
Apr 14, 12:00 AM EDT	0	0
Apr 14, 12:20 AM EDT	0	0
Apr 14, 12:40 AM EDT	0	0
Apr 14, 1:00 AM EDT	0	0
Apr 14, 1:20 AM EDT	0	0
Apr 14, 1:40 AM EDT	0	0
Apr 14, 2:00 AM EDT	0	0
Apr 14, 2:20 AM EDT	0	0
Apr 14, 2:40 AM EDT	0	0
Apr 14, 3:00 AM EDT	0	0
Apr 14, 3:20 AM EDT	0	0
Apr 14, 3:40 AM EDT	0	0
Apr 14, 4:00 AM EDT	0	0
Apr 14, 4:20 AM EDT	0	0
Apr 14, 4:40 AM EDT	0	0
Apr 14, 5:00 AM EDT	0	0
Apr 14, 5:20 AM EDT	0	0
Apr 14, 5:40 AM EDT	0	0
Apr 14, 6:00 AM EDT	0	0
Apr 14, 6:20 AM EDT	0	0
Apr 14, 6:40 AM EDT	0	0
Apr 14, 7:00 AM EDT	0	0
Apr 14, 7:20 AM EDT	0	0
Apr 14, 7:40 AM EDT	0	0
Apr 14, 8:00 AM EDT	0	0
Apr 14, 8:20 AM EDT	0	0
Apr 14, 8:40 AM EDT	0	0
Apr 14, 9:00 AM EDT	0	0
Apr 14, 9:20 AM EDT	0	0
Apr 14, 9:40 AM EDT	0	0
Apr 14, 10:00 AM EDT	0	0
Apr 14, 10:20 AM EDT	0	0
Apr 14, 10:40 AM EDT	0	0
Apr 14, 11:00 AM EDT	0	0
Apr 14, 11:20 AM EDT	0	0

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

Internet (53%)
TV (25%)
Total Blackout (8%)
Wi-fi (8%)
E-mail (3%)
Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: London, Burlington, Toronto, Oakville, West Lincoln, Belleville, Windsor, Ajax, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, and Mississauga.

City	Problem Type	Report Time
London	Wi-fi	3 hours ago
Burlington	TV	2 days ago
Burlington	TV	2 days ago
Burlington	Wi-fi	2 days ago
Toronto	Wi-fi	2 days ago
Burlington	TV	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

Loud mouth (@solkumar) reported 6 minutes ago
@cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.
SAF (@MUgowanne) reported 8 minutes ago
@cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix
Scott Dillon (@dillon4412) reported 13 minutes ago
@cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!
SugarHiccup (@AnnTipathy1752) reported 13 minutes ago
@cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.
OneShot Scott🇨🇦 (@Scootietang) reported 21 minutes ago
These @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.
Vicki (@VickiSMcKinney) reported 25 minutes ago
@cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.
Steve Coville 🇨🇦 (@SteveCoville) reported 25 minutes ago from Fairmount, Ontario
@cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService
AnarQueso (@AnarQueso) reported 26 minutes ago
@alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.
Agent Kujan (@LoneSlug) reported 26 minutes ago
@cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!
Charles (@Charles55961330) reported 27 minutes ago
@cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.
Charles (@Charles55961330) reported 29 minutes ago
@cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.
Crypto_10 (@Crypto_10_10) reported 29 minutes ago
@cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.
Cris (@Cricrifi) reported 30 minutes ago
Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile won’t port her number. Over 20 hours lost on phone. @cogecohelps
Scott Dillon (@dillon4412) reported 32 minutes ago
@cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.
Surjit Mohan Das (@EmperorSurjit) reported 32 minutes ago
@cogecohelps My COGECO Internet is not working. This is happening very often. Now even after repeated resets it still not working. Unable to contact support which keeps asking for personal ID number which is not provided. On the App the AI assistant is useless
David James Hughes (@thedavidjhughes) reported 36 minutes ago
Anyone else experiencing Cogeco outage in Hamilton area?
Heidi (@HeidiRich72) reported 41 minutes ago
Renegotiate with @Bell we just moved house 2 months ago left Cogeco, Bell gave us a 2 yr deal $80/month I only wanted their best wifi they threw in basic cable and landline. Had some tech issues needed a technician just got a $75 technician charge but I’ll fight it tomorrow
AnarQueso (@AnarQueso) reported 42 minutes ago
@alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.
gg (@bruins31311) reported 44 minutes ago
@cogeco I live in Burlington no wifi or tv ? Is there a problem again ?
Kris (@oiler3535) reported 45 minutes ago
@cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.
LynRandom1965🇨🇦 (@LynRandom1965) reported 45 minutes ago
@NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.
Ted McIntyre (@Tedbits) reported 47 minutes ago
So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.
Proof (@Proof187) reported 47 minutes ago
@cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.
Wendy Stafford (@WendyStafford14) reported 48 minutes ago
@cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?
TravisTravis222 #FREESCHLEP (@TravisTravis222) reported 48 minutes ago
.@cogeco my internet was just down for 4 hours and didn't come back until now
Eric Senohrabek (@senro82) reported 49 minutes ago
@cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.
Velko D (@VelkoD) reported 51 minutes ago
@cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke
Leslie Saker (@lesliesaker) reported 1 hour ago
@cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.
fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 1 hour ago
@MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭
Soulful (@JazzinHockeyGrl) reported 1 hour ago
@MadHatter1167 @TSN_Sports Cogeco is down