Is Cogeco having an outage?

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Cogeco problems in the last 24 hours

Cogeco Outage Chart

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Most Reported Problems:

  • Internet (53.59%)
  • TV (25.84%)
  • Total Blackout (7.18%)
  • E-mail (6.22%)
  • Phone (5.26%)
  • Wi-fi (1.91%)

Cogeco Live Outage Map

Cogeco Comments

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • Jerrick_67
    jerrick jason plaine (@Jerrick_67) reported from Blackwell, Ontario

    @YouTube @cogeco #cogeco #YouTube why is YouTube's app total garbage & Cogecos service complete shit? Asking for the community.

  • DanFlood75
    Dan Flood (@DanFlood75) reported

    @cogecohelps @cogeco 90 minutes of being on hold yesterday to be told it's a known issue but not fixed after two days, over 30 phones in our office unable to dial long distance getting 'enter id' message. Where is the quality service?

  • GillianLottrid1
    Gillian Lottridge (@GillianLottrid1) reported

    @cogeco ten minutes waiting on hold only to be hung up on. Then I call back to be told 15 minutes to wait? Wasting time is not the way to treat clients. This is pathetic.

  • leecurrie
    Lee Currie (@leecurrie) reported

    @cogecohelps what is happening in South Oakville (Lakeshore & Dorval)? No internet, cable or phone! Not listed as an outage on the Cogeco site. #workfromhome #nottoday

  • Ryan_shorty
    Ryan Short (@Ryan_shorty) reported

    Tried to get through to cogeco all week. Over 45 min each time and didn’t get anyone!! This is ridiculous, service is cutting out daily, customer service horrible##cogeco #overpriced #tiredofhorribleservice

  • cbart03
    Cindy Bartoli (@cbart03) reported

    This is unbelievable. @cogeco @cogecohelps - has customer service been removed from your mandate?

  • smcevoy53
    sue mcevoy (@smcevoy53) reported

    @aintlifeswells @cogecohelps Booked the appointment two weeks ago , and they were a no show today. Come on @cogecohelps @PtboExaminer I just want our service restored. We need these transmissions to go through. #showup #cogeco

  • OhStephanieSM
    Stephanie Smith (@OhStephanieSM) reported

    @cogecohelps @cocego We phoned & asked for help 2 weeks ago and the phone call ended when our service stopped working completely. 7 days for a tech to arrive and problem wasn’t fixed. Another call to you to ask for help was met with ignorance and back to square 1. Buhbye #Cogeco

  • Bing0Buddy
    Bingo Buddy (@Bing0Buddy) reported from Oakville, Ontario

    @BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

  • chunker27
    liam dixon (@chunker27) reported

    @cogeco why is the service in Stoney creek going in and out, last two hours have been terrible

  • Middleaged75
    David B (@Middleaged75) reported

    @AlbertPinto78 @cogecohelps I left cogeco after 10 years with them. I noticed a lot of outages either with TV or Internet almost every month. I switched TV to Shaw Satelitte (awsome) and moved Internet to Techsavvy. Haven't had an outage since the switch....

  • AlbertPinto78
    Albert Pinto (@AlbertPinto78) reported

    @cogecohelps why is the internet always down in stoney creek cant even watch the news because the stupid cogeco box wont work also i think its time for a change

  • Thehillilldieon
    BillyD (@Thehillilldieon) reported

    Hey @cogeco your inept workers have left us with out cable for another 3-4 days. Brutal. Want to talk to supervisor? They’ll contact us in 10 business days?? Horrible service. We’re shutting you down.

  • CogecoPeer1
    Cogeco Peer 1 (@CogecoPeer1) reported

    @kaiyatheTSfan @cogeco @Bell Kaiya - sorry to hear about your experience. Please contact @cogecohelps so that you can be connected with the right support team.

  • RodriguesDion
    Dion Rodrigues (@RodriguesDion) reported

    @TheSpec Cogeco is truly unbelievable. I’ve been billed wrong 2 months straight and it took them 3 weeks to get me connected back in December. Would never recommend and certainly won’t choose them in the future!

  • dg169
    doug gray (@dg169) reported

    Thanks Cogeco for letting me wait 2 hours on hold for an issue with my mother's long distance. This at least the the 5th time calling about this. I had to hang up as i had to get back to work @cogeco @cogecohelps

  • dg169
    doug gray (@dg169) reported

    Thanks Cogeco for letting me wait 2 hours on hold for an issue with my mother's long distance. At the 5th time calling about this. I had to hang up as i had to get back to work @cogeco

  • Allison_Crouter
    Allison Crouter (@Allison_Crouter) reported

    @HydroOne hello, cogeco has put in a request for you guys to raise the wires crossing the street at our address, just wondering if anyone can provide more info as cogeco has been no help. Thx!

  • johnsid
    John Sid (@johnsid) reported

    @monkie_face @cogeco Yes, down in Burlington.

  • devynfarrugia
    Devyn Farrugia (@devynfarrugia) reported

    @carmatTheSpec Your article about @cogeco speaks volumes. New customer currently being overcharged $45/m, and half the channels I pay for don’t work. Manager refuses to return call. On hold for several hours.

  • jordansalmon
    Jordan Salmon (@jordansalmon) reported

    @cogecohelps Nope. Technician never showed. I'm leaving cogeco

  • mirogwi
    Rick Snip (@mirogwi) reported

    Another thought on my services not working with @cogeco @cogecohelps I PAY for your top tier services in every category but only have access to them about 16 days a month. So why do I PAY for 30 days? Really curious

  • ForchMan
    Forch F. Fortier (@ForchMan) reported

    @cogeco I can’t help but thinking this is personal. IS IT?

  • ForchMan
    Forch F. Fortier (@ForchMan) reported

    I wonder what’s going on here, hmmmm, Cogeco??? Geeez. The guy left and my internet isn’t working. Second Tuesday in a row. Can’t help but think this is personal... is it???

  • C91Ron
    Rcan (@C91Ron) reported

    @TheSpec The problem is there is no competition....so they don't care what you think of their shi@ty service. Making people wait 10 mins on the phone is unacceptable but making them wait over an hour is just disgusting. Cogeco should be ashamed.

  • O2BCool2
    John M. Campbell (@O2BCool2) reported from Westdale, Ontario

    We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

  • eric_carriere
    eric carriere (@eric_carriere) reported

    @cogecohelps @cogeco Suddenly tonight, right before an important business call, my Internet goes off without warning. I'm told it will be a week to fix this? That's simply not acceptable. 1 week without internet for an online business owner is unacceptable.

  • karlikrumins
    karlik. (@karlikrumins) reported from Jackson Heights, Ontario

    PSA COGECO SUCKS

  • scottylalonde
    scotty lalonde (@scottylalonde) reported

    @cogecohelps have paid my services on time every month and recently could not get TV service. Long story but customer service this past week has been extremely disappointing. I sell a lot of things and probably will never recommend cogeco

  • KKimberlea1
    Kimberly Anne (@KKimberlea1) reported

    @byersproject @cogeco Anything is better than nothing. We just bought a Apple box. Service will be cancelled tomorrow. I can only handle being on hold and transferred so much in one day.

  • blackies1
    Sharon Larose🇨🇦 (@blackies1) reported

    @Jenni867_5309 @Xplornet @XplornetSupport @xplornetretweet @cogeco It sucks and they know they can treat their customers like crap cause there is no help ir options, hopefully that will change. But u shouldn't be paying for non service, make copies if posdible n report them online to the Better Business Bureau. They can help

  • RiteshRanjan82
    Ritesh Ranjan (@RiteshRanjan82) reported

    @cogeco it takes 20-30 minutes). The customer care associate was pathetic and without listening properly and completely she transferred me again to the main line (new wait time 20 minutes).. I do not have time for this and don’t want to be harassed further by your unprofessional

  • RiteshRanjan82
    Ritesh Ranjan (@RiteshRanjan82) reported

    @cogeco Hello Cogeco, I had cancelled the services and requested the account closure (under process); as a ethical person, I called your customer care to check about my pending Bill (to pay) and to request the Modem pick up. I could reach the associate after 12 minutes

  • NologySolutions
    Nology Solutions (@NologySolutions) reported

    @cogeco Disappointed with Cogeco. Been a client for almost 14 years. Had to move out of their service region for work and they stuck me with a cancellation fee 15 days into the first month of contract. It's not my fault they don't have service where I am now.

  • otownmom2
    Sandy K. (@otownmom2) reported

    @cogecohelps VERY SERIOUS issue. No response from Cogeco and they will NOT properly release my number to Bell! @cogecohelps will NOT respond to fix this!

  • DirtyManPaulB
    Paul Bushnell (@DirtyManPaulB) reported

    I'm concerned with the service #cogeco is providing. They are over billing and under delivering, wont be long before a larger provider takes over. Sad to lose a local provider.

  • jillholroyd
    Jill Holroyd (@jillholroyd) reported

    @cogecohelps Hi there! An exposed Cogeco cable has been running thru our backyard since our internet install last year. The technician said someone would be back to bury it, but that didn't happen. Called customer service & they can't help. Who can??

  • ByronWhissell
    Byron (@ByronWhissell) reported

    @Bell Four year fibe customer, no promotions available. Cancellation processed for Sep 3. Lots of promos for new subs. Nothing for long term supporters. 100$ Cogeco plan is better than 240$ bell

  • kimhowlett1
    K Howlett (@kimhowlett1) reported

    @cogeco having been trying to get my bill corrected since you switched to new billing, have been on phone for too long & no way of emailing customer service - just ridiculous. You took my money from my account. It's not my problem you assigned it to the wrong account! Fix iT!

  • barbpasqualini
    barbpasqualini (@barbpasqualini) reported

    @cogecohelps . Sales rep asked if I worked for @cogeco because I said I can talk to a supervisor to make a complaint. She said I don’t know their policies.

  • RafaelGacesa
    ¯\_(ツ)_/¯ (@RafaelGacesa) reported

    @cogecohelps why are none of the Cogeco sign in pages for TSN GO or Sportsnet NOW when all of the other providers work?

  • JustMelissaG
    Melissa G (@JustMelissaG) reported

    @cogecohelps TMNGo app doesn’t bring up the Cogeco login. Is there an issue? Logins for all other providers come up.

  • RDaveStephenson
    Dave Stephenson (@RDaveStephenson) reported

    @cogeco @cogecohelps I need a phone number that I can call from the US. Reference someone using your service to threaten another person’s safety. Please respond quickly.

  • Cmdier
    CMDIER (@Cmdier) reported

    @cogecohelps submitted another online Cogeco complaint form. Confirmation says I’ll receive a call back in 24-48 hours ... still waiting for calls back from the other 6 I left weeks ago.

  • John_David_Lee
    John Lee (@John_David_Lee) reported

    @cogecohelps @cogeco Well my family is at day 6 without cogeco service. Perhaps it is time to take advantage of true #CustServ #tiredofbeinganumber

  • scottxieaj
    Scott Xie (@scottxieaj) reported

    Cancel it! Cogeco is the worst service in the world!

  • Skik2pig
    Rod Alward (@Skik2pig) reported

    @cogeco doesn't care about customers. Service call doesn't show up Friday. No call. I call. Have to wait until next Thursday. Thanks cogeco. Great service - make it the customer's problem

  • megsu6
    Meaghan (@megsu6) reported

    Cogeco seriously has the worst customer service I have ever had to deal with. I am so frustrated with them.

  • lizhooper__
    liz (@lizhooper__) reported

    @cogecohelps Hey Cogeco, your customer service reps you have answering your phones are rude and unhelpful. We’re moving our services to a company that values our business and money spent. @Bell_Support any help you can provide?

  • mel_pollen
    ℓɩssα (@mel_pollen) reported

    Been waiting to get my wifi hooked up since my scheduled appointment last Thursday. Get your shit together @cogeco. Jfc. #worstever

  • mel_pollen
    ℓɩssα (@mel_pollen) reported

    Get your shit together @cogeco. Jfc. #worstever

  • SGSampson
    Scott Sampson (@SGSampson) reported

    @cogecohelps There are many issues with location services since I switched to Cogeco at my place in ON - I often show up in Burlington or Toronto, when that house is in Brockville - Many storefronts and even my CISCO account fail (34yrs in IT - not a config issue at my end :-) )

  • RumeetBillan
    Dr. Rumeet Billan (@RumeetBillan) reported

    Dearest @cogeco @cogecohelps: it has been 2 months now without cable connected + each time I call I've been told 1-2 business days after waiting 40 mins on hold. I've missed the world cup, wimbledon + now the rogers cup. Its not me, its you + someone somewhere needs to fix this.

  • reddogcw
    Julie Wright (@reddogcw) reported

    @StandardbredGal @WoodbineSB I’m still wondering why I only have one channel. Stupid Cogeco.

  • BrandenMcWha
    Branden McWha (@BrandenMcWha) reported

    Cancelled Cogeco today. Spent 1/2 hour on hold only to speak with someone who refused to help. Decided to go into the store, waited 2 minutes and got great service. What a difference!

  • bigredsv
    Steve (@bigredsv) reported

    @cogecohelps @NFLCanada @DAZNSucks I’m still waiting for a response from cogeco ? R u or r u not reinstating Sunday ticket like most of your counterparts. Simple question . What’s taking so long. Season is near..need to know if I should cancel and go bell dish!

  • HLManning01
    Hailey Manning (@HLManning01) reported

    @cogecohelps My Grandparents have had nothing but trouble with their cogeco service, this is the 3rd time THIS MONTH that there tv, internet & phone have gone out & your technical support has been useless. They’re 70 & have no phone for emergencys, We‘re changing. #Cogeco

  • DenUnglued
    D€|\| (@DenUnglued) reported

    @cogeco now the wait is over 40 minutes. Care to help your customers?

  • Devin_Rabey
    Devin Rabey (@Devin_Rabey) reported

    @thiz_s @Speedtest Better get that connection looked at. Cogeco is 12ms pings and fast as shit where I am.

  • OniWalker
    Cory (@OniWalker) reported

    @cogecohelps What happened to being able to Live Chat with someone on the Cogeco website? I don't have a phone available at the moment and need help with something but I can't get it :(