Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (47%)
-
Internet (32%)
-
E-mail (11%)
-
Wi-fi (6%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Brampton, Kingston, Port Hope, Montréal, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV | |
| Montréal |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Karen
(@Karen07513102) reported
@cogeco I have an issue with my epico customer service. It's was installed last Tuesday. We are enjoying it but I can't get it on my husband's iPad. Tech was supposed to get someone to call me back because they didn't have the answers. 4 days and I still haven't heard.
-
Paul from Canada
(@paulCanada1972) reported
I am on a fixed disability income and I switched from DSL on @TekSavvyBuzz to cable on Cogeco which was already $35 more a month. I switched because of the price savings guarantee, now barely a month into my new service and I am being told that Cogeco is increasing the price?!
-
D.E
(@DEGHawkLeaf) reported
@cogeco hi I ordered a ppv see njpw presens forbidden door and it keeps going out in didn't spend $49.99 plus tax to not get too see it it's been out for going on 10mins now please fix it
-
Jay
(@jswarley29) reported
Hey @cogeco thanks for sneakily telling me that both my internet and tv packages are going up by $6 in September, with zero explanation as to why. Am I getting faster internet? No. Better tv channels? No. Has your service or quality improved? No. But now I get to pay $12 more.
-
FitzWorldOrder
(@superchyle) reported
@cogeco are you guys going to fix the issue with the @AEW ppv feed ? We paid good money for this event .
-
Joe Bidongo
(@StylinSlob) reported
@cogeco can’t send someone to fix my broken internet for three days! Terrible service.
-
ExtremeGizmo122
(@nextarkid122) reported
Due to the incompetence from @breezeline @cogeco (parent company) I haven’t been able to do anything online for quite sometime now. Help to resolve issues doesn’t seem to be the slightest of thoughts to these new companies. Read reviews first, check out downdetector before 1/2
-
Kevin Kaye
(@kevinkaye) reported
Please explain what can be done to improve Internet signal in Niagara Falls @cogeco and @cogecohelps . We've been experiencing interruptions dozens of times for several hours or days over the last many months even after recently replacing the router.
-
Keith Pinto
(@Keith_Pinto88) reported
@cogeco you're raising prices twice in less than 2 years. While global communication prices go down you are getting greedy and raising prices. Day light robbery. #ripoff #greed
-
Sammi
(@Sammi_89_) reported
Please fix it @cogeco!!!!
-
Kelly Stewart
(@keljay1224) reported
@cogecohelps Hey #cogeco what’s up your internet service in St Catharines ON ? Everytime I call tech support your lines hang up on me😡
-
Beth-Ann
(@inhousemouse) reported
@cogeco In Windsor, all of our cogeco just went out. Is this part of that issue?
-
Kevin Kaye
(@kevinkaye) reported
@cogeco the Internet is down in Niagara Falls again.
-
D.E
(@DEGHawkLeaf) reported
@cogeco hi I ordered a ppv aew njpw presens forbidden door and it keeps going out i didn't spend $49.99 plus tax to not get too see it it's been out for going on 10mins now please fix it this is ridiculous
-
Paul from Canada
(@paulCanada1972) reported
I am on a fixed disability income and I switched from DSL on @TekSavvyBuzz to cable on Cogeco which was already $35 more a month. I switched because of the price savings guarantee, now barely a month into my new service and I am being told that Cogeco is increasing the price?!
-
DM🏳️🌈🏳️⚧️
(@mowbraydav) reported
@cogeco bill goes up $6 for the crappy internet service you offer. Time to call Bell and get there five 1.5g for cheaper than the 1g you’re offering.
-
Aaron
(@AaronPrevost91) reported
@cogeco your Internet always seems to go down right when I absolutely need it, been having so much trouble lately with Wi-Fi signal and cable signal and I’m starting to wonder if it’s even worth it staying with you guys
-
Suzanne Wood
(@Snuze29) reported
@cogeco not only do you raise your prices a second time in 2 years($6 for internet and $6 for tv), but your services never get any better..my tv and access to internet have never dramatically improved in anyway. You can’t even tell me it’s a $12 increase, I have to login. 😡
-
Cogeco Ontario
(@cogeco) reported
(2/2) We do not have an estimated time of resolution for now but we will keep you informed as the situation evolves. We are sorry for the inconveniences this situation may cause. - Tristan Cogeco
-
Independent
(@xfreespeech56x) reported
@cogeco Internet down in Peterborough k9j
-
Paul from Canada
(@paulCanada1972) reported
@TekSavvyBuzz rents the lines from @Cogeco and resells the service at about the same price as Cogeco, but Cogeco offers a discount under-selling Teksavvy's price to get their customers, then raises prices once they have the customers. Really shadey business practice @CRTCeng
-
pj hickey
(@johnnyjoe52) reported
@cogecohelps Pixelated tv last weekend. No service at all 2day. I can c why cogeco needs to increase my rates
-
kendra
(@catstacosgin) reported
@cogeco Hey Cogeco! Could this cause an internet outage in the south end of Peterborough area? Thanks!
-
Cogeco Ontario
(@cogeco) reported
(2/2) We do not have an estimated time of resolution for now but we will keep you informed as the situation evolves. We are sorry for the inconveniences this situation may cause. - Tristan Cogeco
-
Paul from Canada
(@paulCanada1972) reported
@TekSavvyBuzz rents the lines from @Cogeco and resells the service at about the same price as Cogeco, but Cogeco offers a discount under-selling Teksavvy's price to get their customers, then raises prices once they have the customers. Really shadey business practice
-
Peter Norris
(@pgmnorris) reported
@cogeco In order to continue investing in our network and products, while offering you the best in class customer service, we will be adjusting the monthly rate for your service as of September 1, 2022. Please Fix the Intermittent Internet 😩 😩😩😩😩😩😩😩😩😩😩😩😩😩
-
Joe Bidongo
(@StylinSlob) reported
Lost my @cogeco service on Sunday. They won’t have a technician to my house until Wednesday!
-
Hawkward
(@hawkwardbirdman) reported
It's glutinous to think @cogeco wants 12 extra bucks a month when they're constantly failing to provide me with what's paid for. Tv is often little more than static and the internet is often a mess that arbitrarily disconnects for 20 min a day. Fix it by September or I walk.
-
Paul from Canada
(@paulCanada1972) reported
@TekSavvyBuzz rents the lines from @Cogeco and resells the service at about the same price as Cogeco, but Cogeco offers a discount under-selling Teksavvy's price to get their customers, then raises prices once they have the customers. Really shadey business practice @CRTCeng
-
Daniel O'Callaghan
(@DJOCallaghan) reported
@cogeco @cogecohelps Home internet is down and I've been on hold for 13 minutes. I was hoping you were still better than @Bell but right now I'm questioning it. Stanley Cup game and I'm sitting on hold. Please help!