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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 41% Internet (41%)
  • 35% TV (35%)
  • 16% Wi-fi (16%)
  • 3% Total Blackout (3%)
  • 3% Phone (3%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Kitchener, Stirling-Rawdon, Welland, Ajax, Bells Corners, Montrรฉal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, Champlain, and Hamilton.

CityProblem TypeReport Time
Toronto TV 1 day ago
Toronto Internet 3 days ago
Kitchener Wi-fi 3 days ago
Toronto Total Blackout 3 days ago
Stirling-Rawdon Internet 3 days ago
Welland TV 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

  • KNugent4118
    KNugent4118 ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ (@KNugent4118) reported

    @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

  • Pushandrun81
    81 Cup ๐ŸŽ–โ™ ๏ธ๐Ÿ๐Ÿšฆ (@Pushandrun81) reported

    @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...๐Ÿซค

  • janetakasparky
    UnknownCaller ๐Ÿ‡จ๐Ÿ‡ฆ (@janetakasparky) reported

    @peggy_blair i switched to rogers from cogeco, rogers was $50/mo and the rep said, "hang on. let me see if i can get you a better deal before you leave." she came back & said, "we can give you the same service for $49.99". i laughed & laughed & still switched. they're all the same. ugh

  • robinson_p_g
    Paul Robinson (@robinson_p_g) reported

    @cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?

  • Allittlefish
    Fonz (@Allittlefish) reported

    @robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.

  • bjakovina
    ๐Ÿ‡จ๐Ÿ‡ฆ Brian Jakovina (@bjakovina) reported

    @cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?

  • rraj2k12
    Shan Kumar ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ๐Ÿ‡จ๐Ÿ‡ฆ (@rraj2k12) reported

    @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

  • notsobigkahuna
    Alfred E. Newman (@notsobigkahuna) reported

    Cogeco doesnโ€™t help.

  • MamaStyles77
    MamaStyles (@MamaStyles77) reported

    Cogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldnโ€™t complete it,and I was stranded somewhere because of it but they wonโ€™t credit me the whole 30 bucks for the month. Seriously?๐Ÿ˜’

  • theresemacdona6
    Therese (@theresemacdona6) reported

    @cogeco. Holy ****! They call me telling me I owe them money. Been with them for a little over a month. I have to tell them Iโ€™ll call them back. I check with my bank. Yes I paid 4 days ago. I call them back. They advise me to call them each time I pay from my bank account! ๐Ÿ™„

  • tattooPeel
    Erik Boivin (@tattooPeel) reported

    @cogeco What wrong with ur service its always disconnecting i cant even load a msg on X before i loose connection! tried to reach you via the internet but i loose my connection so What do i do exept calling and cancelling i pay for 1000 mb i get not even 150 mb and up load .4 mb!

  • John_Bug
    John Bugailiskis (@John_Bug) reported

    @cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.

  • IFcomic
    Iqbal Faizer (@IFcomic) reported

    @Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.

  • jasalazar01
    Josรฉ Salazar (@jasalazar01) reported

    Hi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.

  • jmatulic19
    Jason Matulic (@jmatulic19) reported

    @cogeco What is wrong with your internet service the last two days. This is pitiful.

  • Tedbits
    Ted McIntyre (@Tedbits) reported

    So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.

  • JudyMcKeown1
    Judy Young McKeown๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฆ (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say Iโ€™m happy with either one. Make sure they credit you for time and services lost.

  • LynRandom1965
    LynRandom1965๐Ÿ‡จ๐Ÿ‡ฆ (@LynRandom1965) reported

    @NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.

  • RobertwGlover
    Robert Glover, no need to hide behind a username (@RobertwGlover) reported

    @cogeco Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

  • JTkksmom
    Jennifer (@JTkksmom) reported

    Come on @cogeco no service since 12:08 this afternoon and every time I check itโ€™s later and later on the estimated time of restoration

  • caldwellport
    mike caldwell (@caldwellport) reported

    @cogeco Any estimated time of service return.

  • BlazeFirestorm
    ๐ŸŽฎJoey๐ŸŽฎ (@BlazeFirestorm) reported

    @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

  • altimaguy11
    fore_not_four ๐’ฒ๐’พ๐“๐“๐’พ๐’ถ๐“‚ Pops ๐’Ÿ๐“‡๐“Š๐“‚๐“‚๐‘œ๐“ƒ๐’น (@altimaguy11) reported

    @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.๐Ÿคญ

  • Bellsin29
    Sarah | โค๏ธโ€๐Ÿ”ฅ hr ู€๏ฎฉ๏ฎฉูจู€โ™ก๏ฎฉูจู€๏ฎฉ๏ฎฉ (@Bellsin29) reported

    @Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 wouldโ€™ve been the best call for this kind of award, it makes me sad for R GK mostly because yes theyโ€™ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!

  • mrsburnside2011
    MrsB (@mrsburnside2011) reported

    @cogeco itโ€™s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

  • Crypto_10_10
    Crypto_10 (@Crypto_10_10) reported

    @cogeco @cogeco Congratulations โ€” you guys officially have the worst customer support in the market.

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

  • lnadon3
    Laurie Nadon (@lnadon3) reported

    @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately