Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (25%)
• Wi-fi (9%)
• Total Blackout (8%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, North York, Waterloo, Mississauga, Hamilton, Hamilton, London, Burlington, Oakville, West Lincoln, Belleville, Windsor, Ajax, Montréal, and Niagara Falls.

City	Problem Type	Report Time
Toronto	TV	8 hours ago
North York	Total Blackout	8 hours ago
Toronto	Internet	17 hours ago
Waterloo	Wi-fi	22 hours ago
Toronto	Internet	2 days ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ravi (@ravira) reported 1 minute ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Eric Senohrabek (@senro82) reported 4 minutes ago

  @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.

• 
  macker333 (@mballack131313) reported 4 minutes ago

  @NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 6 minutes ago

  @cogecohelps Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

• 
  Crypto_10 (@Crypto_10_10) reported 8 minutes ago

  @cogeco @cityburlington @cogeco — you guys officially have the worst customer support in the market. My bill jumped from $70 to $140 because my “promotion ended.” Even in the worst case, $140 for 1 Gbps is robbery.

• 
  OneShot Scott🇨🇦 (@Scootietang) reported 13 minutes ago

  These @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.

• 
  a j s b (@Brooksajsb) reported 13 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Jeremy- Now what? (@Bubba_76) reported 14 minutes ago

  @TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it

• 
  Karen Favaro (@FavaroKaren) reported 19 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  pirangi13 (@shanupirangi) reported 20 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Wayne Anderson (@CanadianCurmudg) reported 20 minutes ago

  @cogecohelps When will Cogeco resolve the email issue

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 22 minutes ago

  @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

• 
  Randan (@snake__rat) reported 25 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  a j s b (@Brooksajsb) reported 27 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Ted McIntyre (@Tedbits) reported 29 minutes ago

  So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.

• 
  Cogeco (@CogecoQC) reported 33 minutes ago

  @RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco

• 
  Karen Favaro (@FavaroKaren) reported 37 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  John McHenry (@jhnmchnry) reported 38 minutes ago

  @FortmanM @cogeco Yep. EPICO and @cogeco connectivity are the worst. I have the same problem all the time.

• 
  Denise H (@Nisey7708) reported 38 minutes ago

  @cogeco What was the issue?

• 
  AnarQueso (@AnarQueso) reported 39 minutes ago

  @alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.

• 
  Loud mouth (@solkumar) reported 39 minutes ago

  @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

• 
  Cogeco (@cogecohelps) reported 44 minutes ago

  @CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco

• 
  Bradsports (@Bradsports2) reported 47 minutes ago

  @cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx

• 
  CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported 47 minutes ago

  @peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me

• 
  Tim-Wit (@timlewisgeddes) reported 49 minutes ago

  @cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm

• 
  Clay Berlo (@cberlo) reported 51 minutes ago

  @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

• 
  James Gruythuyzen (@brutal83) reported 53 minutes ago

  @cogeco are you guys actually criminals or do you just hire criminals? I can’t believe how Ive been treated from cancelling a service.

• 
  Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported 55 minutes ago

  @NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.

• 
  Scott Dillon (@dillon4412) reported 56 minutes ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  CARTY CARTY (@deliaflower1) reported 57 minutes ago

  @cogeco Awful that we're all affected by these Vandals