Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (13%)
• E-mail (4%)
• Total Blackout (4%)
• Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Bells Corners, Toronto, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

City	Problem Type	Report Time
Bells Corners	E-mail	2 days ago
Toronto	Internet	2 days ago
Toronto	Internet	2 days ago
Ottawa	E-mail	2 days ago
Toronto	Total Blackout	2 days ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RickL (@RickL77253254) reported 3 minutes ago

  @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.

• 
  O'bs 🇨🇦 (@obinson) reported 4 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  eppigy (@eppigy) reported 5 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  Dianne Williams (@SDM_1900) reported 7 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  t time (@rocketjr12345) reported 7 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  Klink VonSchultznbundy (@JGooballs) reported 8 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  Oasis0430 (@smercer0430) reported 11 minutes ago

  @cogeco is Oakville down right now??

• 
  Nern (@ItsNern) reported 12 minutes ago

  this restaurant has better Internet than my house **** you Cogeco you suck

• 
  Norm (@quietlybless) reported 22 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  Chris Hitchcock (@ChrysalisChris) reported 24 minutes ago

  @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

• 
  JerryP (@yarop) reported 26 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  D.S (@Davidschonitz) reported 31 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  Norm (@quietlybless) reported 31 minutes ago

  Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 31 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  Jessca (@Enna_Acssej) reported 35 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  John Toles 🇨🇦 (@JohnToles) reported 35 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  B.Ray (@blueice1980) reported 36 minutes ago

  @cogeco Is north bay part of this outage

• 
  Richard von Stauffenberg (@RickvonStauff) reported 36 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  Den 🍁 (@denunglued) reported 40 minutes ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

• 
  Muskoka411 News (@Muskoka411) reported 43 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  The Wise Elephant (@TheElephante) reported 43 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Norm (@quietlybless) reported 44 minutes ago

  @handiclapper @cogeco @CRTCeng He said he's a Canadian born Nigerian.But again , if you're educated in the school system and bothered to get to know or hang around another culture , your accent isn't as thick as those that just arrived here. Never. This woman just didn't speak the way he liked.

• 
  Fyble (@Fyble) reported 44 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  Fyble (@Fyble) reported 45 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  D.S (@Davidschonitz) reported 46 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 49 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  Big Ol Bear (@RSDCDN) reported 56 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  narr 🌴 (@notnarr) reported 57 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  The Wise Elephant (@TheElephante) reported 1 hour ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 1 hour ago

  @Tiger_JY @cogeco Massive province-wide outage