Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (42%)
- TV (35%)
- Wi-fi (17%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Toronto, Kitchener, Stirling-Rawdon, Welland, Ajax, Bells Corners, Montrรฉal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, and Champlain.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 1 day ago |
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TV | 3 days ago |
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Internet | 4 days ago |
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Wi-fi | 4 days ago |
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Total Blackout | 4 days ago |
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Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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KNugent4118 ๐จ๐ฆ๐จ๐ฆ๐จ๐ฆ (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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Ciel21 โ ๏ธโฆ๏ธโฃ๏ธ๐๐จ๐ฆ๐ (@Ciel2114) reported@cogecohelps Hi, Sandra! The other member is in east Hamilton and had no Cogeco service since yesterday around noon. There was an issue in finding restoration of service time or cause of disruption with your app. @JTkksmom
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Tatted_Stephen82๐จ๐ฆ (@charmedone11) reported@cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful
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roach!! ๐ง INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reportedguys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)
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Therese (@theresemacdona6) reported@cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?
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THE Debster Mistress ๐จ๐ฆ ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ ๐ฎ๐ช ๐ค (@Debstermistress) reported@cogeco is saying thereโs been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.
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Ty (@trashboglin) reported@zubic_eth @cogeco @Starlink Yeah theyโre all a problem. In my hood itโs cogeco or bell. I dont know much about starlink but might look into it for my dad. Heโs stuck with execulink which is just another reseller.
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Gaby_Gabs118 (@Gaby_Gabs118) reported@cogecohelps Cogeco is down yet again! When is it never down? ๐ฉ
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Violence is a construct (@wokeupviolent) reported[DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit โ Market Talk
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nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
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๐จ๐ฆ Brian Jakovina (@bjakovina) reported@cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?
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Broken Blue (@BrokenBlueOrg) reportedDo NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.
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GvR ๐ Vive le ๐จ๐ฆ ๐ฌ๐ฑ ๐ฉ๐ฐ (@GaryvanR) reported@cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"
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Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported@NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.
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Tricia Robson (@robson_tri87484) reportedSo over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.
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fore_not_four ๐ฒ๐พ๐๐๐พ๐ถ๐ Pops ๐๐๐๐๐๐๐๐น (@altimaguy11) reported@MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.๐คญ
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Greg Gilhooly (@GregGilhooly) reportedIโm on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both โwi-fiโ and the name of the company itself. Itโs bizarre and awful.
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Alex Stevens (@AlexSte49374492) reported@ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?
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Judy Young McKeown๐จ๐ฆ๐บ๐ฆ๐จ๐ฆ๐บ๐ฆ (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say Iโm happy with either one. Make sure they credit you for time and services lost.
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Shannon Lee (@shannleevee) reported@GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with
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Katie Patterson (@PattersonKatiee) reported@__m3lisssa When you click on it, it will ask you to sign in, than I used my cogeco login in and it worked
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Norm (@quietlybless) reported@handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday ๐ service)
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CARTY CARTY (@deliaflower1) reported@cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!
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Norm (@quietlybless) reportedJust another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.
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that gay guy (@Seaniebutts) reported@cogeco sucks
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Judy Young McKeown๐จ๐ฆ๐บ๐ฆ๐จ๐ฆ๐บ๐ฆ (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say Iโm happy with either one. Make sure they credit you for time and services lost.
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Sarah | โค๏ธโ๐ฅ hr ู๏ฎฉ๏ฎฉูจูโก๏ฎฉูจู๏ฎฉ๏ฎฉ (@Bellsin29) reported@Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 wouldโve been the best call for this kind of award, it makes me sad for R GK mostly because yes theyโve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!
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Dan D'Alessandro (@ddalessandro) reported@cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isnโt customer service. Should have sold yourself if this is what you would become. Just terrible!
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adam (@24k_adam) reportedTheyโre calling it the worst internet provider of all time! Itโs called Cogeco and itโs absolutely terrible.