Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (48%)
- TV (29%)
- Wi-fi (13%)
- E-mail (4%)
- Total Blackout (4%)
- Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.
| City | Problem Type | Report Time |
|---|---|---|
|
|
TV | 2 days ago |
|
|
5 days ago | |
|
|
Internet | 5 days ago |
|
|
Internet | 5 days ago |
|
|
5 days ago | |
|
|
Total Blackout | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
MamaStyles (@MamaStyles77) reported@cogecohelps @cogeco You admit to a new cellular customer your service is problematic atm and won’t change anytime soon in regards to coverage etc but won’t give me a months credit for absolutely bargain basement service after 4 agents and 45 minutes on hold? #cogecomobile
-
Dan Earle he/him (@danmearle) reported@cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.
-
Mikey (@MikeyBGolfs) reported@SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.
-
Spartachat (@styttsvillain) reported@jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?
-
Chris Hitchcock (@ChrysalisChris) reported@telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.
-
Alan Cross 🇨🇦 (@alancross) reportedOh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:
-
Colin Purcell (@colinpurcellx) reported@cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?
-
Sampson.d.ramm (@SampsonRamm) reported@cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?
-
Greg Gilhooly (@GregGilhooly) reportedI’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.
-
Ultra MAGA Kelly (@KellySuzanne9) reported@corpcapture @cogeco All internet down around central Texas. Was this an attack ?
-
Soki Lawson (@sokilawson) reported@cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship
-
Ty (@trashboglin) reported@zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.
-
John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
-
zoro liker | caught up on one peas (@faggotzoro) reportedthought artfight was being crazy slow again but turns out cogeco **** the bed across ontario
-
Carol LG (@niagaragolfgirl) reported@cogecohelps we are now in the middle of the 3rd outage we’ve had today since noon hour. What’s going on? I pay $40/month for a Rogers mifi to back up my Cogeco internet when it goes out!
-
Torontonian (@YYZ2YGK) reportedNEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.
-
Broken Blue (@BrokenBlueOrg) reportedDo NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.
-
Jessca (@Enna_Acssej) reported@YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.
-
ari runeys☾ (@serizah) reported@cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening
-
Jeff LeBlanc (@JeffLeBlanc777) reportedGot my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?
-
B.Ray (@blueice1980) reported@cogeco Is north bay part of this outage
-
D.S (@Davidschonitz) reportedAnything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco
-
Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported@cogecohelps Hi, Sandra! The other member is in east Hamilton and had no Cogeco service since yesterday around noon. There was an issue in finding restoration of service time or cause of disruption with your app. @JTkksmom
-
chad (@sylvestor1967) reported@ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.
-
MrsGravy (@MrsGravy13) reported@cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.
-
🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported@cogeco Is there an estimated time until we see service returned?
-
Tim Lowe (@rivinnorthbay2) reported@cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?
-
Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reportedCogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?
-
Dr. Peter Romanov, Phd (@romanov1733) reported@cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.
-
💯JT.💯 (@JimmyT2022) reported@cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY