Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (54%)
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TV (25%)
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Wi-fi (8%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington, Brampton, Stoney Creek, Watford, Kingston, Port Hope, North York and Georgetown.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| St. Catharines |
TV | |
| Woodbridge |
Internet | |
| Cornwall |
TV | |
| Mississauga |
Internet | |
| Montréal |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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@Donald J Tantrum 🍼
(@ZororayiM) reported
.@CRTCeng given the dismal failure by .@Rogers aka Robbers to address a countrywide outage (72 hrs and counting just check the tweets on their support handle), will you please step in and prevent the Cogeco merger. We need more not less competition.
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Joe Dominion
(@JoseDominio) reported
@mat_schmaltz Capitalism is the reason why the problem was not worse than it was: there were still lots of other options available because private companies made it so. Millions of people weren't affected by Rogers outage at all, because they were on Shaw, Telus, Cogeco, Videotron, etc.
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Shaun Silver
(@LongShaunSilvr) reported
@cogecohelps @cogeco Hi, thanks. yes it was all day Sunday with no message on the cogeco site to let people know. The internet is back up and running for now. Any compensation for the inconvenience and lost wages for your customers who did experience service issues and network failures yesterday?
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Bark Magnet
(@BarkMagnet) reported
@cogecohelps Cogeco is having DHCP problems. I hope this isn’t a router issue like Rogers had!
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Scani, fast birdcat
(@ScaniGryph) reported
@DrWildlife TekSavvy basically has their hands tied because they don't own their own infrastructure. We've had enough of the Cogeco service that they rely upon here, and are going to swapping away from them this coming week.
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Shaun Silver
(@LongShaunSilvr) reported
@cogecohelps @cogeco lots of network connection issues 2day in Cornwall.Can som1 plz look into it & provide an update?Really hoping I can still work from home tomorrow without any interruptions. #nowifi #AlmostOuttaData #connectedwithnoaccesstointernetisthesameasnotbeingconnected
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Ian Angus / Climate & Capitalism
(@ecosocialism1) reported
@cogecohelps @cogeco Thank you. But why was Cogeco unable to keep customers informed during the repeated outages? A simple Tweet would have made life much easier for your customers. Even better: why not change your phone greeting to say "We are currently experiencing service problems in you area."
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WJBL😷
(@gramshelper) reported
@LauraBabcock Our Cogeco tech stood outside our open den window wearing a mask. He handed in our new modem and directed me how to connect and set it up. Then he was able to complete set up from there. Very friendly, efficient and safe customer service.
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Jan 🇨🇦
(@J5Jan) reported
@cogecohelps @cogeco @BellFibe My postal code is K8N1P8 Bridge St E Belleville. They told me not sure why...technician will look at it in a few HOURS. In the meantime...no service AGAIN 🙄
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✧ juni! ✧
(@saypoptics) reported
@yaepotchi FRRR whenever my internet goes down (cogeco) i can still listen to spotify so i dont go insane JDHFJ
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lou
(@louisD57830424) reported
@cogeco massive problems across Ontario with your internet currently, downdector showing tons of issues. Perhaps you should look into your stability considering I pay your top tier highest fibe available. I’d like to actually use the service I pay for.
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addp99
(@addp99) reported
@Zoe34006277 @RelaxingPhrog Definitely not stabilizing today imo, might just have to switch to Bell or Cogeco if this issue persists.
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Ian Angus / Climate & Capitalism
(@ecosocialism1) reported
@cogecohelps @cogeco As it was, many of us spent long times on hold, not knowing if the problem was with our equipment. Not acceptable.
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Jan 🇨🇦
(@J5Jan) reported
@David_Moscrop All of the above plus @cogeco @cogecohelps since my service is out AGAIN!!
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Rodney White 🇨🇦 🇺🇦
(@Newf_RW) reported
@Emarie110265 We have Cogeco internet and a streaming box, no issues!
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Jan 🇨🇦
(@J5Jan) reported
Here we go again...another @cogeco outage on my street ugh!! Time to switch to @BellFibe
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Constance
(@connieinygk) reported
@drewtremblay @wtccomm They use Cogeco’s lines. I really like this company. If I need equipment, they’re easy to get to. Service is excellent. Employees are local, not a call centre off shore.
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Lonewolf_1681
(@11681wolfman) reported
@JacobPacheco6 Do you have Cogeco service where you live?? They have pretty good service
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Philippe Boileau 🇲🇶
(@boileaupa) reported
@nspector4 Videotron will go national. They are not as good as Cogeco in customer service but they are way way better than Rogers and Bell.
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Steve Munro
(@SwanBoatSteve) reported
@iamdavidmiller Toronto Hydro started to created a municipal network, but this was sold to Cogeco because the city needed some quick cash.
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Steve Munro
(@SwanBoatSteve) reported
@iamdavidmiller One problem that arose from the transfer to Cogeco was that TDSB had a lot of problems with right of way clearances and pole attachments that would have been no problem for hydro.
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J C
(@JCstand2gether) reported
@Mommy2bS @RogersHelps We had cogeco it was bad not bell fibe. Sometimes it a sob too but definitely better.
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Spencer Fletcher
(@FletcherSpencer) reported
@RogersHelps So your **** up is going people scammed now. Amazing can't wait for you to take $5 of my bill. I'm talking Bell and Cogeco tomorrow to see what they have to offer me. Anything is better the Rogers at the moment.
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✧ juni! ✧
(@saypoptics) reported
@yaepotchi FRFR .. . as bad as cogeco is im GLAD im on it rn FJDHFHDJ
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Cris Tina 🇨🇦🇦🇷🇮🇹
(@vidasinbrujula) reported
@juuuubot Depending on where you live, teksavvy might provide service via a different company. In Niagara, teksavvy uses Cogeco infrastructure. I had internet and the outage didn’t affect me.
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Liannabelle FYMM
(@Liannabelle88) reported
@startca My WiFi has been unaffected through this (over cogeco) but now it's out? Is there a new outage as this isn't related to the Rogers issue.
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michael
(@communistto) reported
@meganysta @TekSavvyBuzz I wrote my major paper on internet infrastructure and inequity in access 13 years ago and I think it is more important now. Toronto owned and could have extended a robust wifi network in the 2000s but sold it to Cogeco.
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Jennifer DeBruin
(@AuthorJenniferD) reported
@cogeco service is getting worse all the time. We are up and down like a yo yo. Over the last few years it's been one thing after another. Ugh. Guess we're going back to Bell.
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Jackgo
(@jackgo2) reported
@theJagmeetSingh @Fifth_Business My service didn’t go out, I have cogeco, we need competition, we need lower prices, not monopolies.
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Kevin Henahan
(@KevinHenahan) reported
@AboutRogers The evening of the service outage, I received my Rogers bill for cellphone and data. The bill came by email. Fortunately, or unfortunately, my home internet provider is Cogeco, so I had internet. Hope your merger with Shaw goes through ok. Vote yourself a big bonus if it does.