Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (5%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Edmonton, Brampton, Fairmount, Burlington, Amherstburg, Ottawa, Toronto, Montréal, Hamilton, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton and Brantford.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Brampton |
Internet | |
| Brampton |
Internet | |
| Burlington |
||
| Brampton |
Internet | |
| Amherstburg |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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DavidthegoodTTV
(@Davidthegoodga1) reported
@cogeco it's bananas the hoops I have to jump through for you to send a technician to fix my internet. You sent a tech before but he didn't fix the problem now I have to open 24 more tickets to get another tech to my home to fix the problem. @TekSavvyBuzz
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❄️ Querencia ❄️
(@63Querencia) reported
@gautamvadivel @cogeco Same. By the bridge. Everything's still down. 😕
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sB ClubstaR
(@ClubstxR) reported
@cogeco Still down
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Rose Lynx
(@roselynxthelynx) reported
the internet went out today because someone vandalized the wires and the internet went out a lot last month because cogeco is stupid
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Yagerbomb dufrainer
(@485abc4deb9e4d4) reported
@disturbdpatient @cogeco @cogecohelps I'm not too sure sorry I'm Windsor have been getting txts from company saying it was down everytime I tryed contacting
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Zachary Jeffery
(@03Zach) reported
@KLyo23 I had a blip of an outage today (I use Cogeco lines) but I can feel the frustration!
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Jack Lace
(@JackLace6) reported
@cogeco Cogeco you are to provide us customers with services that we pay for. The Service in Windsor Ontario has be down 3 TIMES in the last 4 weeks. You have a serious problem protecting your customers for the services that we pay for. PROTECT YOUR EQUIPMENT AND PROTECT YOUR CUSTOMERS
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Michael Marchand
(@Mikemmarchand) reported
@ComputerWhiz_ @cogeco customers PREPAY for the service, when the service goes down it means ive prepaid for a service i did not receive.
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Brad Campbell
(@menvael) reported
@cogeco No Services on Chappell, was Cogeco did texted to inform me the outage is no longer in effect
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Brad Campbell
(@menvael) reported
@cogeco Mine says resolved at 5:22, text received from Cogeco confirming it is resolved at 5:55. Now it is showing a new outage for my postal code ETR 9:18
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Yagerbomb dufrainer
(@485abc4deb9e4d4) reported
@cogeco N9A 5J3 received a message from company saying problem has been resolved I restarted my modem twice now 15 apart still nothing please help Cogeco
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Willard Whyte
(@WillardWWhyte) reported
@cogeco Was there an outage?
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Bret Bale
(@bretzky992) reported
@cogecohelps @cogeco 3rd extended outage in 2021 so i'm sure we'll have another one this weekend. Start banking excuses!
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Berenica
(@justbvee) reported
Cogeco ISP outage means my social media adverts are from the competition. Bell: not going to work.
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Michelle Adams
(@madamsfrancis) reported
@VMediaCSR It's all good. I found out it was a Cogeco outage in Windsor this time.
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps @cogeco last time i contacted "your team" I was in a que for 40 minutes then promptly hung up on once I actually got to speak to one of " your team"! you like to talk a good game on twitter but your customer service is the WORST ive ever experienced.
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C.L.Sylvestre
(@CLSylvestre1) reported
@cogeco What about Tecumseh issues?
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Jack Lace
(@JackLace6) reported
@cogeco Cogeco customer service definitely needs some improvement to customer care. You gave me a $2.00 discount of of my monthly bill for interrupted services that has happened 3 times in the past month. Bell or Rogers with give one month free for the inconvenience. You give 2 bucks.
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Jeff Jackson
(@ChiefPoklotaBum) reported
@cogeco I'll be that guy @cogeco, can someone say redundant solution required if access to core infra is as easy as a sh1t kicking a publicly accessible enclosure?
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Jack Lace
(@JackLace6) reported
@Mikemmarchand @cogecohelps @cogeco Yeah and after you finely reach cogeco customer Service for a credit they give you a LOUSY $2.00. Shameful and totally disrespectful to say the least. NO CUSTOMER CARE AT ALL. They dont care about their customers
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Berenica
(@justbvee) reported
Anyone else receive a message from Cogeco that problem is fixed but still have no connection?
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Mel🥄👩💻🦓🍊🇨🇦
(@pawprints1986) reported
@menvael @cogeco Site had issue resolved at 5:22 on the first one followed by another ticket opened at 5:18 🤷🤷 don't get why they did that. No service here still either
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boyurks.
(@DixonMadeUrkel) reported
@cogecohelps @cogeco y’all should pay data overage on my phone for this outage rn...how long is this gonna take?
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Yagerbomb dufrainer
(@485abc4deb9e4d4) reported
@cogeco Mine has been down since 7 am it's almost been twelve hours who could have caused that much damage which could not be repaired or replaced within 6 ???? Not like u got shortage of funds or materials
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Julia
(@Juliciously) reported
@menvael @cogeco Check website for outage with your postal code. Mine says ETA of 9:18 pm. I'm near Sandwich Street
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Jack Lace
(@JackLace6) reported
@cogeco My 2 year contract is coming due and because of the lousy customer service and interruptions in service I will be taking my business elsewhere. Thank you for the inconvenience
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Jack Lace
(@JackLace6) reported
@cogeco Cogeco you are yo provide us customers with Service that we pay for. The Service in Windsor Ontario has be down 3 TIMES in the last 4 weeks. You have a serious problem protecting your customers for the services that we pay for. PROTECT YOUR EQUIPMENT AND PROTECT YOUR CUSTOMERS
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REM Interactive
(@ruth_moore) reported
@cogeco I have been experiencing very unstable internet all afternoon in #Waterdown (Hamilton). Had to revert to using my Rogers Rocket hub (data) after my connection dropping several times during meeting today. #whatsgoingon
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Adrien Carlyle
(@bruor) reported
@cogeco why no mention of issues in Niagara today, or their cause, I take back my pervious praise for being transparent... :(
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Jack Lace
(@JackLace6) reported
@Mikemmarchand @cogeco Yeah and after you for cogeco for a credit you give you a LOUSY $2.00. Shameful and totally disrespectful to say the least. NO CUSTOMER CARE AT ALL.