Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (51%)
- TV (19%)
- Wi-fi (17%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Total Blackout | 1 day ago |
|
Toronto
|
Wi-fi | 2 days ago |
|
Montréal
|
Wi-fi | 2 days ago |
|
St. Catharines
|
Wi-fi | 2 days ago |
|
Mississauga
|
Internet | 7 days ago |
|
Toronto
|
7 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Fyble (@Fyble) reported@cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.
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🇨🇦Wayne🇨🇦 (@Reil76) reported@shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.
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Clare A (@Murphysmom67) reportedSince I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS
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Sharon Desr (@SharonDesRO) reported@MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.
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Raphaël Vignes (@RaphaelVignes) reported$CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.
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Bob (@DogLifeOntario) reported.@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!
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🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reportedLooks like @Cogeco has a major outage in Trenton and maybe even wider.
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terk (@itsterki) reported@endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet
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narr 🌴 (@notnarr) reported@mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages
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MamaStyles (@MamaStyles77) reportedIf anyone needs help @nejsnave They can message me and I can compile names etc and send to Jen.I don’t have call service thanks @cogeco but my data is good!
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MamaStyles (@MamaStyles77) reported@cogeco mobile hasn’t worked for me for months.Calls dropped all the time,no days off and on.For the last week my phone won’t call out.7 hours on the phone with various departments.Paid my bill. On hold 2 hrs today.find out they won’t help me as they cut my non working phone off
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Clare A (@Murphysmom67) reportedRN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps
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Afrodyliac (@afrodyliac) reported@xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.
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Lexi (@Lexi58746074319) reported@wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!
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justatroll (@wil56379) reported@cogeco is there an outage in Brights Grove Ontario N0N1C0
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Kevin K (@Tiger_JY) reported@cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.
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t time (@rocketjr12345) reportedOntario wide cogeco outage #GetMeOutOfThisProvince
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Leanne Vanoostveen (@LeanneVanoostv1) reported@cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.
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end-of-suburbia Silverthorn (@endofsuburbia) reported@itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.
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Norm (@quietlybless) reported@cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc
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Lexi (@Lexi58746074319) reported@passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.
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@RGBAtlantica (@RGBAtlantica) reported@cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng
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Kini Surrco | Dividend data (@kinisurrco) reported@CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦
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Hugh G Azzol (@MrTuffster) reported@cogeco Start running the lines legal height. You’d probably have less issues.
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davide (@DavideVaracall2) reportedMy Wi-Fi is not working it’s been slow the whole week @cogeco
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fck your fascist pancakes (@dubsy54321) reported@cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.
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MANISH AHLUWALIA (@ahluwaliamanish) reported@cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!
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John Toles 🇨🇦 (@JohnToles) reported@cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.
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gg (@bruins31311) reported@cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service
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Bob Loblaw (@Avocado26430508) reported@cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs