Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Petawawa, Montréal, Brossard, Oakville, Toronto, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia, Kingston and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi | |
| Oakville |
TV | |
| Toronto |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Battig
(@battig_greg) reported
@JanetLebeau @cogeco Cogeco - I wish I didnt renew - next time I am going to the competition I am down and cant work
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Giovanni Siciliano
(@WriterGiovanni) reported
@jeff_beairsto @cogeco Don’t do it Jeff. Had it for over a month now and wish I never did. Tivo was much better.
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TruckerRadio
(@truckradioshow) reported
Once again...let down by @cogeco just as we were about to record an interview.
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Mike K
(@mikekee19434236) reported
@SLBM2006 @cogeco Amen the worst ever
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Mio Bergström
(@MioBergstrom) reported
@regimeld @Questrade Same - I'm subscribed to the Cogeco network - no luck with Questrade. As soon as I switch to my hotspot (LTE), it works.
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Mike K
(@mikekee19434236) reported
@cogeco You should all be embarrassed of yourselves. It is the worst product I have ever used. Will not connect in my home. Plume sucks and none of your employees have a clue as to how to setup a network. Furthermore I got rid of an extender on techs advice. Now a charge to go back
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seimo
(@seimooooooo) reported
@cogeco @cogecohelps IT guy came in to “fix” our internet, now we have no internet to our entire top floor. good job guys. keep up the garbage work. 🙃👍
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ColinUncut
(@ColinUncut) reported
@Alli69755329 @cogeco **** service, reason why my stream is laggy asf
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Electrovator
(@Electr0vator) reported
Cogeco has ruined my entire day. I was having a lot of fun watching someone play DOOM for the first time and now I can't do ****..
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katara
(@katara40739948) reported
@cogeco my wifi has been cutting out periodically throughout the day. There is no internet shortage in Burlington. Please advise what can be done in order to fix this as this has become a constant issue with the Cogeco internet during school hours.
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Giovanni Siciliano
(@WriterGiovanni) reported
Cannot wait to cancel @cogeco tomorrow once and for all. Switching to #Epico has been an Epic disaster. An absolute joke that it can’t stay connected for more than an hour.
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ニックス
(@n9cks) reported
@cogeco ratioed for having horrible services
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Baby Yoda's Auntie 🇨🇦
(@BabyYodasAuntie) reported
Oh look. @cogeco is down again. It’s like 3 times a week at this point. 🤬
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Rich Hamilton Jr
(@RichHamiltonJr) reported
Hey @cogeco why does your internet suck so bad? Time to switch
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Steve Waller
(@jays2013) reported
@cogeco @cogecohelps is there an outage in NW Welland?
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Voice2021
(@CANVoice2021) reported
Anyone else have the new @cogeco modem and having issues of wifi going down multiple times of day?? @cogecohelps it’s getting annoying maybe it’s time to switch to a more reliable service.
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Mike K
(@mikekee19434236) reported
@allanetmanski @cogeco I had 4 or 5 techs try to fix spotty connection. I had an extender sent it back on their request. It is now needed again and my contract has changed so I now have to pay 5 dollars more per month for the same thing I had 3 weeks ago.
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Jillian Dagg
(@fictionscribble) reported
@cogecohelps Problem is with Cogeco modem that connects with my modem FYI. Fixing it.
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angry leaf hater
(@jakebeleafs) reported
@Bell you guys suck, i'm moving to cogeco. Fibe50 is slow as hell, you jacked up my prices to $220 per month after one (1) year at $114 with taxes in, and your customer service department may as well be robots. and you keep firing people. kick rocks losers
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Pat
(@lumsays) reported
@cogecohelps @cogeco Unfortunately we have been on a few calls with your tech and they do not have any suggestions. We are going to get a separate router and see if bridging will help. We run a small business from home and zoom calls are a daily occurrence.
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Mel🥄👩💻🦓🍊🇨🇦
(@pawprints1986) reported
@unarose7 @TorontoStar Damn, nevermind... Despite being in Ontario it doesn't look like they cover my area... Probably would need teksavvy or cogeco to price match which would never happen 😔
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Pat
(@lumsays) reported
Anybody switch to the new high speed internet package with @Cogeco? We did last weekend and got a new modem/router combo from them and are having problems with Zoom calls and the like. If anyone can offer some assistance it would be appreciated.
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TruckerRadio
(@truckradioshow) reported
@cogecohelps @cogeco Been fixed. Thanks. Was very bad timing.
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Cecilia
(@wiredgirl) reported
@cogeco @cogecohelps your dns servers are down again in niagara. Switched to Google for now.
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Mike K
(@mikekee19434236) reported
@allanetmanski @cogeco I feel for you. I’m sorry. All of Canadian ISPs are the worst. They’re in their own Mafia. I have had nothing but the worst experience with them.
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Camila
(@CamilaUriona) reported
from
Milton, Ontario
@cogeco @cogecohelps It is utterly frustrating to have internet issues in Milton - Beaty Neighbourhood, EVERY SINGLE DAY!!! So difficult to be able to work like this. We tried all, restarts, etc. No Solutions
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eagsybaby
(@eeagles19) reported
Anyone else having major internet issues in Kingston with Cogeco? @MIHomeYGK
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Lays
(@Laysix_) reported
Don't get cogeco internet. 5-10 business days for a technician to come fix the issue what a joke
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Stressy Ressy
(@RessyM) reported
@fanCRTCProfling To be honest, as badly as the CRTC's site can be at times, finding the costing data and going through it all wasn't too bad. And it helped every time cogeco filled a tariff, I got a message on dslr from someone on their tpia team with a link to the CRTC page. Lol
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Nadz🇯🇲🇨🇦
(@EmprezNadz) reported
Called Cogeco and logged a damage complaint. No one was able to give me a valid email address to send pictures of the damage. Know this could not have been deliberate but to leave and not tell us is unacceptable. What's next? Please advise. Thank you.