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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 51% Internet (51%)
  • 19% TV (19%)
  • 17% Wi-fi (17%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

CityProblem TypeReport Time
Toronto Internet 19 hours ago
Montréal Total Blackout 5 days ago
Toronto Wi-fi 6 days ago
Montréal Wi-fi 6 days ago
St. Catharines Wi-fi 6 days ago
Mississauga Internet 11 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • RGBAtlantica
    @RGBAtlantica (@RGBAtlantica) reported

    @cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng

  • leafsfan381
    john (@leafsfan381) reported

    @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

  • RealSharonD
    Sharon (@RealSharonD) reported

    @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

  • Allan_Gao12
    Allan Gao (@Allan_Gao12) reported

    @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

  • Murphysmom67
    Clare A (@Murphysmom67) reported

    Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

  • RobertwGlover
    Robert Glover, no need to hide behind a username (@RobertwGlover) reported

    @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

  • smercer0430
    Oasis0430 (@smercer0430) reported

    @cogeco is Oakville down right now??

  • rivinnorthbay2
    Tim Lowe (@rivinnorthbay2) reported

    @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

  • Avocado26430508
    Bob Loblaw (@Avocado26430508) reported

    @cogeco Seriously 45 minute wait time before I can spread to a real person?? Wtf? Absolute dog **** customer service.

  • LeanneVanoostv1
    Leanne Vanoostveen (@LeanneVanoostv1) reported

    @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

  • DemorestKe48215
    Kelly Demorest (@DemorestKe48215) reported

    @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

  • Amanda90097805
    Amanda (@Amanda90097805) reported

    @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

  • ahluwaliamanish
    MANISH AHLUWALIA (@ahluwaliamanish) reported

    @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

  • yarop
    JerryP (@yarop) reported

    @Allan_Gao12 @cogeco Cogeco customer service is piece of crap. I don't need to chat with AI, or listen for 10 minutes how to unplug the modem. When I need help, I need to talk to live pearson. And when I choose that option, I hear: Thank you for calling Cogeco. Good bye!.click. Unacceptable and rude

  • LeanneVanoostv1
    Leanne Vanoostveen (@LeanneVanoostv1) reported

    @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

  • smurfetteqt
    Smurfetteqt (@smurfetteqt) reported

    Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

  • afrodyliac
    Afrodyliac (@afrodyliac) reported

    @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

  • Avocado26430508
    Bob Loblaw (@Avocado26430508) reported

    @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

  • Charles65350398
    🇨🇦Canada United (@Charles65350398) reported

    @Reil76 @Bell Same here for years. Everytime i'll get. "I will send you a new reliever" Can i have a technician come out? "You dont need one" On to the service department. Within 2 seconds, it will cost you $75 dollars. I wiuld switch but Cogeco would have to dig up my driveway

  • YYZ2YGK
    Torontonian (@YYZ2YGK) reported

    NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

  • bruins31311
    gg (@bruins31311) reported

    @cogeco why is epico once again down none of the Channels work!

  • Fyble
    Fyble (@Fyble) reported

    @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

  • McBayFamily
    McBay Family (@McBayFamily) reported

    Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

  • Lesley_Bergen
    Lesley (@Lesley_Bergen) reported

    I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

  • clanker69420
    Clanker (@clanker69420) reported

    @cogeco Time switch providers you guys are absolutely awful.

  • Enna_Acssej
    Jessca (@Enna_Acssej) reported

    @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

  • asharpe004
    CRASH (@asharpe004) reported

    @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

  • IronForgedFit
    Ashleigh Atkinson (@IronForgedFit) reported

    @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

  • MrTuffster
    Hugh G Azzol (@MrTuffster) reported

    @cogeco Shoddy service like this from any provider will push more to go towards starlink