Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Mississauga, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton and Fairmount.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Tyler Phillips
(@Phos4ic) reported
My cogeco internet service is down again. Please work harder on ensuring reliability. We pay $140/month for unreliable service.
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Geneviève Caya, MCNE
(@CayaHomes) reported
@MicheleAnnBrown @cogeco Their phone lines are down too, it hangs up on your after you choose a few options to try and reach someone.
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Marieke
(@Meekfoll) reported
@cogecohelps These outages do not help us Online teachers keep a “normal” school day. This is getting ridiculous! #Cogeco
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Hilary Ryckman
(@TryHardRyckers) reported
@cogeco Very terrible I have been having internet issues for a while now where I am constantly having shut it down and restart it and now this. I have been contemplating switching to a new service for a while now because of these issues.
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kwlfca
(@OGkwlfca) reported
@cogeco Why don’t your phones work? I’m ready to cancel over this crap
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Sivakumar Ramadoss
(@sivapgr) reported
@cogeco Hi Cogeco, am really disappointed with your service and couldn’t reach you over the phone as well 1-866-261-4447 and Chat. Facing frequent internet disconnection. Need your attention at the earliest.
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Michele Brown
(@MicheleAnnBrown) reported
@cogeco Dundas without service again. Same issues as Tuesday that apparently were resolved. Widespread? I can’t get through to support.
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bob_balint
(@bob_balint) reported
@cogeco What is the issue? Customers deserve to know? What do you mean by outside of your network? Is it the same issue as Tuesday? Come on, treat customers as if they perhaps understand. Trust me, many do! You will earn trust if you are honest.
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Nate
(@b4technology) reported
@sivapgr @cogeco province-wide outage
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Mike Cadesky
(@mikecadesky) reported
@cogeco This service is simply unacceptable.
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Tara Dalton
(@Tara_JVD) reported
@cogeco Continued outages are absolutely unacceptable! Your service is atrocious. What is being done to compensate customers who are losing out on work because your servers can’t handle the customer base?
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agonychamp
(@fagdynamight) reported
imnot even mad at cogeco i’m happy i can just go back to sleep ijust think this is wildly hilarious . non ontario ******* for context a major internet service provider has stopped working for the second time in a week during prime work hours FHCDHDHCH
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CDNTine
(@CDNTine) reported
@OGkwlfca @cogeco yes.. all numbers were out of service! How is that possible?
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Rjk
(@ria_kemper) reported
@cogeco This is TERRIBLE!! Two times in one week!! I think I am finding a new provider.. Rogers, bell are not having this issue.. #dobettercogeco
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agonychamp
(@fagdynamight) reported
i’m sorry to all my non-ontario ******* seeing me tweet about cogeco but also i want someone to unapologetically be like . “@/cogeco i was watching porn and your internet services shut off. fix this immediately my **** is softening”
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Michael Howie
(@DefenderRadio) reported
@cogecohelps I'm a bit flabbergasted that neither this account or the official Cogeco account put out a "Yep, we're down again, don't call us, we'll call you" tweet. Especially after a second-day in the week province wide screw up.
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Keyna bracken
(@keentoride) reported
@ajbr920 @cogeco Now it is. Touch wood. Is explanation 4 frequent issue infrastructure?
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Tyler Phillips
(@Phos4ic) reported
@cogeco My cogeco internet service is down again. Please work harder on ensuring reliability. We pay $140/month for unreliable service.
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Melissa
(@Mellie0904) reported
@cogeco Wifi is down but I can plug in to my modem to get internet
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Just another Human!!!
(@Middleaged75) reported
@knd15 @cogeco I just posted how to switch DNS server to google. I switch my kids to Google DNS server on Monday and they never lost connection today. My devices i did not switch over did. Do this for the next 2 weeks and your kids will stay connected.
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Hany Girgus
(@ahmose_I) reported
@cogeco Guys, it’s getting to be too much. I am very close to make a decision to switch a more reliable service provider. Also, why do we have to pay in full for a service that is so unreliable?
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Michael Marchand
(@Mikemmarchand) reported
@cogeco why when I ask to speak with a tech assistant via landline it sends me to a busy signal?
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ClaudiaTheBoxer
(@claudiatheboxer) reported
@cogeco windsor Internet down for the second time this week 😡
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vishnu
(@vishnunkk) reported
@cogeco DNS issue .. pls change your DNS server to 8.8.8.8 .. that works
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Kyle
(@ribb3) reported
@cogeco We should be getting money off our bill for this. Kids are online schooling and then the internet shuts down. Real great!
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Kevin
(@KevinCeli1) reported
@cogeco It's getting bad for Cogeco eh. Almost daily now with these messages lol. Embarrassing.
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Erin
(@ErinLMcKinlay) reported
@lisamwake @caitrionambalfe Sooo much wine. Now Cogeco has been having internet issues. 2 more weeks 😖🍷🍷🍷🍷
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Raul
(@Ralosmar) reported
@cogeco Your phone lines are closed, Issue has been going on for hours and you are just acknowledging this, your support is non-existent and an insult to paying customers, the worse service provider in Canada.
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Dave Beaudoin
(@StingRMan) reported
@cogeco It sucks you close you phone off to customers for help. Why is there a busy signal when you phone 1-866-774-8888
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💫emily ~ soon to be mrs.fraser💫
(@hotmessgirlmama) reported
@cogeco why is the internet not working for the 3rd time?! Seems like everyone I know with cogeco including myself is having issues with internet AGAIN 🙃