Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (57%)
-
TV (23%)
-
Total Blackout (7%)
-
E-mail (5%)
-
Wi-fi (5%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Chatham, Milton, Niagara-on-the-Lake, Toronto, Montréal, Markham, Perth, New Prussia, Welland, Windsor, Scarborough, Belleville, Burlington, Hawkesbury and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Milton |
TV | |
| Niagara-on-the-Lake |
TV | |
| Toronto |
Internet | |
| Milton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Frank Newman
(@FrankNe28966290) reported
Looking for a new high speed internet provider. Apparently @cogeco can't come fix a line problem from a truck ripping out their lines. Apply within!
-
CircularLogic
(@CircularLogic89) reported
@midcenturyape @RogersHelps @cogeco She can't get Cogeco if she lives in Rogers services territory (and vice versa). The service areas do not overlap
-
Frank Newman
(@FrankNe28966290) reported
@cogeco a truck comes down our street rips all the overhead lines out. I get told they will send someone Friday? Unacceptable!!! Maybe my brief time with cogeco will come to an end.
-
Hudsy
(@hudsy13) reported
@cogeco @cogecohelps your customer service sucks! 4 calls to get a box added to account. Just tried to return old equipment that was in a box. No clue where they came from, wouldn’t take it back unless a phone number or address given. It is now in the trash.
-
Richard Bartolo
(@rbart5034) reported
As much as I love the customer service you get with TekSavvy, the constant up and down of the piggybacked Cogeco service is annoying. Every fall it's the same thing. Time to try something different and give Bell Fibe a go. With both of us WFH we need consistency.
-
andre
(@2009proton) reported
Cogeco is the most unreliable service !!!!!
-
SQU1D 🍃
(@squ1dex_) reported
today I learned that if you're nice to your ISP about issues on their end, nothing gets fixed :) **** cogeco
-
Scott Miller 🇨🇦
(@Prophet12_ca) reported
My internet and cable just went down. #cogeco
-
Bruce Wilson
(@glasswheelhouse) reported
@primus4home the service is back, 24 hours after we paid (speed of light = 300k km/s; it's only 40 km to her apt from your ofcs). I feel Cogeco gaining on you.
-
Peter Clausi
(@ClausiPeter) reported
Still nothing from @cogeco about yesterday's failures. It's the first game of the @BlueJays playoffs and you lose the signal? How do you do that? #incompetent
-
Andy
(@Linkandy) reported
@cogeco why my SN 4K channel is not working for the Jays game???
-
Scott Miller 🇨🇦
(@Prophet12_ca) reported
Cogeco just confirmed service is down in the area. Ontario Hydro is working on it. Hopefully sooner than later.
-
bmaggiemay
(@bmaggiemay) reported
@cogecohelps lost all closed captions on all movies I have on my list.Every one! I have close captions on Netflix & Amazon, This is a #Cogeco problem. i only have 10% vision in one eye from cataracts . My landlord pays 4 #Cogeco service. fix problem. He's on hunting trip
-
midcenturygirl
(@midcenturyape) reported
@RogersHelps I’m not your customer. My mom is. She’s blind. She’s not on social media. I have @cogeco account. Pretty soon, she will too. I know my @cogeco rep on a first name basis. Not like your lousy contractors.
-
Amandeep Singh
(@amandeep74) reported
@cogeco My internet service is getting offline frequently. Tried to get support from customer service. They are sending technician after at least 3 days. Please help.
-
RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
Cogeco is down again. Of course.
-
77syy
(@metadata484) reported
Fix it @cogeco
-
Gabbi Byrnes🇨🇦
(@GabbiByrnes) reported
@RickL77253254 @cogecohelps @cogeco Agree 100%. I give them 1800.00 a year for thus crap???
-
midcenturygirl
(@midcenturyape) reported
@CircularLogic89 @RogersHelps @cogeco I guess that explains why their Service is so lacking. If there’s no other provider, who cares if the service is any good? There’s other options besides cable. She doesn’t need internet.
-
Mine
(@notthedr0ids) reported
@cogeco is there an outage in Burlington Ontario? Guelph line/New Street area
-
Zak Godard
(@ZakGodard_) reported
My favourite part of @cogeco raising their prices constantly is that their service NEVER gets better & it always gets worse but yes, continue to raise your prices. 👍🏻
-
🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Second @cogeco outage in less than a month for my area. Outage site says 4:09pm restore time but last outage said 2 hours and it was more like 18 hours. Bell Fibe is looking real good.
-
Tyler Clouthier
(@TylerClouthier) reported
@cogeco Price goes up, Network goes down.
-
Dave Tannahill
(@DaveTannahill) reported
@cogeco @cogecohelps Thanks cogeco great time for the cable to go out. Your rates keep going up but your service keeps going down. #frustrated.
-
The Receipt is On!
(@stalkymcboestmo) reported
@cogecohelps @Prophet12_ca My internet has also gone down for about 30 mins now. #cogeco I am unable to DM you
-
alyshekhani
(@aly20163) reported
@cogeco poor service wifi stops working every couple of months and technicians don’t come for almost a week sometimes
-
LynixPickle
(@TTVPicklerick69) reported
@cogeco is there an outage scheduled for petawawa Ontario! ?
-
Filipe Freire
(@filipe_freire12) reported
@cogecohelps hey Cogeco my internet speed has dropped big time! I pay for 1gbps and it’s not going faster than 30?? I reboot everything.. and still it’s slow..
-
Mike McIntosh
(@mikemcintosh12) reported
@cogeco @cogeco you have the worst service and equipment . Literally every day I have issues with the EPICO and internet . I constantly have to reset the modem and EPICO box , like ever day . It literally never works when needed . An appointment with a technician is a two week wait
-
Steph
(@officialstephhx) reported
from
St. Catharines, Ontario
@cogecohelps @cogeco is it your policy to request payment for service even after debt is settled? I’m genuinely confused why I need to pay more money to obtain service after past debt was settled. I have the signed letter showing settlement. No agent can seem to provide me proof!