Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Brampton, Kingston, Port Hope, Montréal, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV | |
| Montréal |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Campbell
(@lochbb) reported
@cogeco @cogecohelps Is Internet down in Renfrew?
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Valérie Payeur
(@valpayeur) reported
@cogeco That really happen often. Kids can’t follow their online class and. Home phone line not working as well. Security issues for my kids. So I need to stay home.
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Oskarrr.b
(@JackaBoyeeee) reported
@DenverStruck_ @cogecohelps Wtf is cogeco
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aimee🌻
(@aimee93xx) reported
when cogeco doesn’t send the HDMI cord that is “enclosed” in the package- there goes $10 and waiting a week to get it since Ontario is still locked down
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
@RenCtyParamedic @ChiefMNolan people reports Cogeco phone service is down as well.
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Ruchika Bhatia
(@bhruchi87) reported
@cogecohelps @cogeco we have had no internet since 12 hrs now and the dispatch couldn’t send a technician till Monday, despite our ongoing issues since 3 weeks! And you are the only ISP, imagine our frustration
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hamlet
(@aoserd) reported
@cogeco can you please tell me why I should pay over 100$ per month for ****** service like this
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Jay
(@Th3BadWolf) reported
@cogeco Yeah, if you could have a redundant network that doesn't go down when one link goes down that'd be great, especially when you charge 100$/month for it or more...
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kaminiskeg
(@gmatthews4) reported
@cogeco for the second time in 12 hours my internet is down in north St. Catharines. I reset the modem once and it worked. Now it’s gone again. What’s happening?
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Pczuk
(@pczuk) reported
@BerardD @candacelynnxo @cogecohelps Bell is far more reliable, along with any competitor. Cogeco service is the worst, by far! I'll get over the outage when they admit there's an outage in my area.
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Ruchika Bhatia
(@bhruchi87) reported
@cogeco @cogecohelps Logged an official complaint against you guys at the consumer court of Ontario, since you’ve done nothing in the last 3 weeks to fix our internet problems. #cogeco #cogecohelps #consumerservices @homeservices
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DÜFF
(@Duffman05) reported
@VMediaCSR Is this outage on your guys or cogeco this time
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Rob
(@leaf_rob) reported
@cogeco is there internet outage in the Stoney creek mountain area?
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
Campbell's Bay and Chelsea. There is not estimated time of resolution at this time but it is expected to take multiple hours. We will post an update when more information is made available. We apologize for any inconvenience this may caused Tristan Cogeco
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Denver ⚡️
(@DenverStruck_) reported
@cogeco I had a isp come over on Tuesday. Turns out he fixed nothing. Wtf is wrong with your internet???? LIKE WHAT ********
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Diego
(@Diego31630607) reported
@cogeco are you experiencing any problems for Eloar/Salem. Also I think my router is broken as it won’t turn on.
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Chich Ma Bang
(@chich_ma) reported
@cogecohelps No outage eh....every down detector website is saying there is widespread outage since 10:00. For god sake man...update your the Cogeco website! Still says no outage detected for Petawawa
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UdamScum
(@AnnoyingCritic) reported
@cogeco fix your ******* network you pieces of ****!
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Bobby Hicks
(@Smeggsnbacon) reported
@cogecohelps Thank you to the workers who went out to fix the issue so promptly especially in this weather. And thank you Cogeco for the transparency. Not having internet sucks but not having answers is worse so thank you for
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ChiChi C
(@ceemady) reported
Also, Cogeco gave me my $200 plan for $120 since I was trying to cancel/downgrade my services. So this WHOLE TIME I was just paying them extra for fun?! Smh. Thankful regardless.
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molly !??!?!
(@rhivods_) reported
@cogeco i am going to switch to bell if u dont fix ur **** internet i literally have mcdonalds wifi
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Eklipze 🇨🇦
(@EklipzeEh) reported
@cogeco @cogecohelps Anyone got a second to address an issue?
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Chich Ma Bang
(@chich_ma) reported
@cogecohelps local news here in the Ottawa valley reporting widespread outage. Nothing official from Cogeco yet???
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Devin Berard
(@BerardD) reported
@candacelynnxo @cogecohelps And how is a contractor cutting a fiber for Cogeco thier fault... Call before you dig people... Iv been with Cogeco for 7 years. I can remember maybe 10 prolonged outages... Cogeco is doing a fine job for a midsize ISP. If you want to over pay go to bell. Service is worse.
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Trish
(@Trishy_R) reported
@chich_ma @cogecohelps Sometimes downdetector is wrong :( I just wish cogeco would create some outage map like the hydro companies do. Or at least tweet about areas with outages.
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rj_tweety
(@rj_tweety) reported
@cogecohelps why does it always take so long to login to Cogeco via the sportsnet app? And frequently get a 503 Service Temporarily Unavailable nginx/1.19.1 error? Not enough capacity to handle multiple authentication tasks?
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Pczuk
(@pczuk) reported
@cogecohelps cogeco internet down in waterdown.
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Mike Welland
(@MikeWelland) reported
@cogeco Any estimate of time until service restoration?
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Ashley 🌿
(@MzSmith) reported
This is brutal @cogeco We've lived in Petawawafor 3 years & I have never experienced SO many outages in my life. We pay so much money a month for a service that doesn't work anytime the weather turns crappy 😒
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Melinda Lachance
(@MelindaLachance) reported
@cogecohelps Is cogeco down again?? Nothing for the last 20 mins.