Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (43%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Brampton, Windsor, Kitchener, North Bay, Sarnia, Brockville, Toronto, Ottawa, Kingston, Oakville, Milton, North York, Hamilton, Prévost and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Internet | |
| Brampton |
Internet | |
| Windsor |
TV | |
| Kitchener |
Internet | |
| North Bay |
Wi-fi | |
| Sarnia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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James.
(@Jrc_1982) reported
@cogecohelps @meSOclevergirl @cogeco Uhh what. You're going to get thousands of phone call and it will tie up your line. What kind of business puts something like onto the customer. The company should be proactive about this consider you can see everyone who's affected. I'll be switching companies in Feburary.
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Ginette Pelletier
(@GinetteP) reported
@cogeco I think everyone should file a complaint with CRTC every time Cogeco goes down. We are paying high prices for crap product and they know they can do whatever the hell they want and not suffer consequences. We have work to do and children to educate.
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Jon Maillet
(@Awsum_Man) reported
@Humphrey03Pat Start. Which I do find odd, they use Cogeco lines, but I have yet to experience any issue. Even with 2 on online school and me on PS+ hahaha
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Lisa Brock
(@brock_mrs) reported
@Outnumbered5_1 @cogeco Not working for us
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Paul Martin
(@PaulHarryMartin) reported
@cogeco Everyone else I know who doesn’t have cogeco isn’t having any issues. Your service still isn’t working though.
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Cogeco Connexion
(@cogeco) reported
Dear customers, We wish to inform you that we have implemented solutions to resolve the situation, and now you should progressively see your services restored. It is important to note that this appears to be a broader issue not exclusive to Cogeco. (1/2)
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Kevin C. Mohawk
(@KevinC_Mohawk) reported
@globalnewsto How come Cogeco is having issues when many other smaller ISPs do not. What is going on at Cogeco?
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REDSOX🇨🇦🇺🇲⚾️
(@FiskFoulPole) reported
@caltek79 @cogeco @cogecohelps Might be back but it’s like being on dialup in 1992...so slow...hamster wheel broken? Time to look for a new provider.
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LG WHEEL
(@LGONWHEELS) reported
@cogeco I believe you guys should make a GLOBAL DNS changing system because you guys know it would of course not be hard to install since the router is running though cable setup anyways there for meaning you could send a global updated meaning whenever severs go down we have a DNS chang
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gratia ip
(@gratia78) reported
@cogeco @cogecohelps Perhaps @Cogeco should explicitly state the reason for the disruptions this week to avoid losing subscribers. Google being hacked is a good explanation for the problems with cogeco's dns.
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vx1
(@vx1) reported
Cogeco internet has been down off and on for the last few days , it’s not your imagination.. as a rule when you can upgrade your router firmware
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Ginette Pelletier
(@GinetteP) reported
@DefenderRadio @cogecohelps @cogeco File a complaint with CRTC. They are the worse internet/ cable provider. If enough of us file complaints maybe we might get acknowledgment from gov. They won’t pay me when I lose my job cause they can’t provide a service I pay for.
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Maztik
(@Maztik1) reported
@cogeco All the service providers have been DDOS’d they’ve been attacked by hackers, not their fault folks these things happen
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I'm Mike M
(@iMike_M) reported
Change the DNS settings on your Cogeco modem to manual and point DNS1 to 1.1.1.1 and DNS2 to 1.0.0.1. Problem goes away. #CogecoDown #cogecooutage
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Jay Callaghan
(@caltek79) reported
@FiskFoulPole @cogeco @cogecohelps lol...issues with Rogers customers as well so broader issue than just Cogeco.
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Matthew Field
(@mfield0) reported
@globalnewsto Fix your sh!t @cogeco !!!
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Chloe
(@Chloe90288873) reported
@cogeco @cogecohelps hi cogeco fix ur wifi
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Robyn Demeule
(@RobynDemeule) reported
@djelimon17 @TJIRISH53 @cogeco I switched over first thing this morning when it went down and haven't had any problems since
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eric dickinson
(@ericsonAVA) reported
@cogeco How about money off our monthly bills For Your lack Of service?? I’m not paying $100/ month for **** service
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sz.♡
(@_silvz) reported
@ricardomwagner @cogecohelps @rivermeredith Yup. Just got it installed Monday. Already 2 outages lol. If this is what it’s like being a cogeco customer I think I’ll go elsewhere.
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DannyzReviews
(@DannyzReviews) reported
@Spooky_Booty @cogeco 100% this! Sending out messages like "be patient" or "we're sorry for the inconvenience" while billing me for the full service amount is unfair and just goes to show they don't give a ****.
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AD
(@oceaneyes78) reported
@cogecohelps @cogeco Will a credit be applied to my account considering services were down a few times this week and its impossible to get through to you over the phone?
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GIR
(@chengster88) reported
@cogeco Cogeco customer service sure treat their customers with rudeness and attitude. I asked to speak to a supervisor. My call got cut off just when I was explaining my situation to Richard the Supervisor. They have my acct. info & yet does not give me a call back to resolve my issue
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Sandy
(@sandy_sip) reported
@ihoplad @cogeco Cogeco has spotty service every morning in Halton Hills! Total bs and now this.
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Morgana Hilra
(@MHilra) reported
@cogeco I really wish the issues with cogeco were only limited to two days. Unfortunately, that is not the case. I have been a customer since check became cogeco and before. It's sad we are considering leaving. #EpicFail
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TJIRISH
(@TJIRISH53) reported
@cogeco What was the issue????
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Brian Kerley
(@briankerley) reported
@Sean_Vanderklis @cogeco These days it's broken about 10 times a week. Mainly when trying to livestream a church service. Particularly an evening service at around 7 pm
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Morgana Hilra
(@MHilra) reported
@cogeco I really wish the issues with check were only limited to two days. Unfortunately, that is not the case. I have been a customer since check became check and before. It's sad we are considering leaving. #EpicFail
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Alanna
(@alannab3312) reported
@cogeco @cogecohelps Cogeco, just wanted you to know thanks to your multiple outages and failure to "proactively" inform your customers, I've had multiple clients sitting in jail days longer than necessary this week. Your crap communication is ruining REAL lives!!!
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Denis Benoit
(@DenisBenoit11) reported
@PaulHarryMartin @cogeco Some Rogers customers were tweeting about the same problem too.