Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mark McEwen
(@mcewen650) reported
@cogeco hi. I recently signed up for 2 year internet. Well... If another outage happens, you can take your "2 year contract"& stick it. I work from home. If you can't provide stable service, I will go back to @bell. And if you think I'll pay an early exit fee... You're so wrong
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Leo
(@leo_tirone) reported
@cogeco I hope the proactive update is better than this because I’ve been down for 1.5 hours and finally heard from someone.
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Todd Clancy
(@ToddTates007) reported
@_chris905 @Niagara_411 If you’re talking about cogeco not having the infrastructure that is incorrect. Literally every other internet service that uses cogeco lines is fine. It’s the same issue that happened the other day. The problem is leadership at cogeco and not fixing the root of the issue.
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Erin
(@ErinLMcKinlay) reported
@lisamwake @caitrionambalfe Sooo much wine. Now Cogeco has been having internet issues. 2 more weeks 😖🍷🍷🍷🍷
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Hilary Ryckman
(@TryHardRyckers) reported
@cogeco Very terrible I have been having internet issues for a while now where I am constantly having shut it down and restart it and now this. I have been contemplating switching to a new service for a while now because of these issues.
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Deaona918
(@deaona918) reported
@cogeco Hi, I’m having issues with my Internet again. This is the 3rd time this week
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agonychamp
(@fagdynamight) reported
imnot even mad at cogeco i’m happy i can just go back to sleep ijust think this is wildly hilarious . non ontario ******* for context a major internet service provider has stopped working for the second time in a week during prime work hours FHCDHDHCH
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💫emily ~ soon to be mrs.fraser💫
(@hotmessgirlmama) reported
@cogeco why is the internet not working for the 3rd time?! Seems like everyone I know with cogeco including myself is having issues with internet AGAIN 🙃
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Hany Girgus
(@ahmose_I) reported
@cogeco Guys, it’s getting to be too much. I am very close to make a decision to switch a more reliable service provider. Also, why do we have to pay in full for a service that is so unreliable?
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Geneviève Caya, MCNE
(@CayaHomes) reported
@MicheleAnnBrown @cogeco Their phone lines are down too, it hangs up on your after you choose a few options to try and reach someone.
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Erin Pepler
(@erinpepler) reported
@dania_thurman @Ward2Lisa @cogeco It just went back on! So not as long of an outage this time, but still super disruptive. One of the teachers is on Cogeco and was also down, so even the kids on Bell were offline...
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Melissa
(@Mellie0904) reported
@cogeco Wifi is down but I can plug in to my modem to get internet
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Ron Mills
(@RONbMILLS) reported
@cogecohelps @cogeco fix your DNS issues or accept defeat and tell users how to update their DNS settings on their router to Google’s 8.8.8.8 and 8.8.4.4. You just saved a bunch of teachers and students griefs.
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Marieke
(@Meekfoll) reported
@cogecohelps These outages do not help us Online teachers keep a “normal” school day. This is getting ridiculous! #Cogeco
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Emily Spanton 🍁
(@whatdoesntkillu) reported
@Sean_Vanderklis @cogeco School boards across the province are announcing issues... it seems fairly widespread 😕
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vishnu
(@vishnunkk) reported
@cogeco Any one having issue , change your DNS server to 8.8.8.8 or 8.8.4.4
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vishnu
(@vishnunkk) reported
@cogeco DNS issue .. pls change your DNS server to 8.8.8.8 .. that works
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Brian English
(@bjanglais) reported
So @cogeco, 2 days ago - province wide outage for ~ 1 hr Today - same thing at the same time of day. ❓What have you done to prevent this from happening again? If it does I’m switching providers - I need reliable internet for my kids to learn from home for the next month!
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Janetta Howson
(@JanettaHowson) reported
@cogeco Maybe if Cogeco didn’t lie about their products, eg fibre optic cables being installed, they wouldn’t have these problems. Hopefully Cogeco senior employees will start investing in Cogeco products and employees instead of taking the money for themselves.
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kwlfca
(@OGkwlfca) reported
@cogeco Okay but why is customer service completely unavailable? That’s unacceptable
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Hany Girgus
(@ahmose_I) reported
@FarahNasser Well, that if your internet service provider is reliable, not @cogeco
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Steve Fox
(@vixxdog) reported
@cogecohelps @cogeco I finally found a way to reach someone at Cogeco and eventually got transferred into tech support.
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bob_balint
(@bob_balint) reported
@cogeco What is the issue? Customers deserve to know? What do you mean by outside of your network? Is it the same issue as Tuesday? Come on, treat customers as if they perhaps understand. Trust me, many do! You will earn trust if you are honest.
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Rjk
(@ria_kemper) reported
@cogeco This is TERRIBLE!! Two times in one week!! I think I am finding a new provider.. Rogers, bell are not having this issue.. #dobettercogeco
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Adam R
(@theadamroman) reported
@cogeco Another fail Tristan
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Raul
(@Ralosmar) reported
@cogeco Your phone lines are closed, Issue has been going on for hours and you are just acknowledging this, your support is non-existent and an insult to paying customers, the worse service provider in Canada.
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Jason Giblen
(@JasonGiblen) reported
@alancross Mine is fine in Streetsville (Rogers). My sons teacher in Burlington (Cogeco) is down.
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Tyler Phillips
(@Phos4ic) reported
@cogeco My cogeco internet service is down again. Please work harder on ensuring reliability. We pay $140/month for unreliable service.
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Keyna bracken
(@keentoride) reported
@ajbr920 @cogeco Now it is. Touch wood. Is explanation 4 frequent issue infrastructure?
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Dave Beaudoin
(@StingRMan) reported
@cogeco It sucks you close you phone off to customers for help. Why is there a busy signal when you phone 1-866-774-8888