Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (41%)
• TV (35%)
• Wi-fi (17%)
• Total Blackout (3%)
• Phone (3%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Sarnia, Toronto, Kitchener, Stirling-Rawdon, Welland, Ajax, Bells Corners, Montréal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, and Champlain.

City	Problem Type	Report Time
Sarnia	Internet	2 days ago
Toronto	TV	3 days ago
Toronto	Internet	5 days ago
Kitchener	Wi-fi	5 days ago
Toronto	Total Blackout	5 days ago
Stirling-Rawdon	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 2 seconds ago

  guys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)

• 
  Peter Panchromatic (@TheRealFRZA) reported 13 seconds ago

  Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

• 
  HVACgineering (@hvacgineering) reported 58 seconds ago

  @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

• 
  Fonz (@Allittlefish) reported 1 minute ago

  @robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.

• 
  zubic (@zubic_eth) reported 5 minutes ago

  Hey @cogeco 🇨🇦 You are by far the worst internet provider out there. I’ve had no internet or cable for over 24 hours now, and your service has become completely unreliable time and time again. After this, I’ll be switching to @Starlink. Thanks for making the decision easy 👍

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 7 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Gem (@gem_ilm) reported 14 minutes ago

  @zubic_eth @cogeco @Starlink they should fix up. we got issues with network providers too.

• 
  Therese (@theresemacdona6) reported 15 minutes ago

  @cogecohelps @cogeco I called Cogeco before about some issue. When I got a call back I was driving my car! Hardly useful. Yes they renewed a backyard cable (which should have been checked on installation!). I guess you get what you pay for

• 
  卄卂丂卄丨尺卂 (@Crypto_Hashira1) reported 19 minutes ago

  @zubic_eth @cogeco @Starlink Sorry about your experience, hope they fix it up

• 
  Scott Dillon (@dillon4412) reported 26 minutes ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  Tracey (@TraceLynn) reported 26 minutes ago

  @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

• 
  CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported 29 minutes ago

  @peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me

• 
  Greg Gilhooly (@GregGilhooly) reported 29 minutes ago

  I’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.

• 
  Dan Earle he/him (@danmearle) reported 31 minutes ago

  @cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 32 minutes ago

  @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

• 
  gg (@bruins31311) reported 33 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  UnknownCaller 🇨🇦 (@janetakasparky) reported 34 minutes ago

  @peggy_blair i switched to rogers from cogeco, rogers was $50/mo and the rep said, "hang on. let me see if i can get you a better deal before you leave." she came back & said, "we can give you the same service for $49.99". i laughed & laughed & still switched. they're all the same. ugh

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 34 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Ryan (@moe1178) reported 35 minutes ago

  @cogeco are you serious with your technical support? What a joke!!!!

• 
  The Terrible Hook (@TheTerribleHook) reported 37 minutes ago

  @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

• 
  Dom (@Dom_Posts) reported 37 minutes ago

  @MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often

• 
  DM (@RayzorLeafs22) reported 43 minutes ago

  Lately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps

• 
  John Bugailiskis (@John_Bug) reported 45 minutes ago

  @cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.

• 
  Prince of Wine Country (@RhapsodyInTrue) reported 46 minutes ago

  @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel

• 
  Scott Dillon (@dillon4412) reported 48 minutes ago

  @cogecohelps Why are you making this so hard? I live a hour and half from Detroit. I want to get the Detroit feed every night. Cogeco for some reason never puts on the Detroit feed. I know it is not Rogers's fault. The one night I complained. Cogeco during the game flipped to the Detroit feed

• 
  Norm (@quietlybless) reported 48 minutes ago

  @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 50 minutes ago

  @JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?

• 
  Violence is a construct (@wokeupviolent) reported 50 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Norm (@quietlybless) reported 53 minutes ago

  @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc

• 
  Big Ol Bear (@RSDCDN) reported 56 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.