Cogeco Outage Report

Why is my Cogeco service not working?

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If you are having issues, please submit a report below.

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 02/29/2024 00:25

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (71%)

    Internet (71%)

  2. TV (10%)

    TV (10%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Burlington, Hamilton, Kitchener, Fredericton, Barrie, Toronto, Pembroke, Kingston, Mississauga, Newtonville, Parry Sound, Cambridge, Brampton and Niagara Falls.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Internet
CanadaBurlington Internet
CanadaMontréal Wi-fi
CanadaHamilton Internet
CanadaKitchener Internet
CanadaFredericton TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • JoshBedard26 Josh Bedard (@JoshBedard26) reported

    @Cogeco your servers being down made me not have to do school work.

  • Happypaws4 Inge Happypaws4 (@Happypaws4) reported

    @cogeco my WiFì is down .... :(

  • TheLaurynShow TheLaurynShow (@TheLaurynShow) reported

    @niagaracatholic @cogeco I'm in Burlington, and I can't even call customer service. Have tried 3 Support numbers and they all say "out of service", nor can I access the Cogeco page. Soooo, yeah, it's a few other places!

  • SchererMandi AESH (@SchererMandi) reported

    @noahfleming @cogeco Worked on personal device. Board issue won’t let me. Thanks!

  • J_niferTC Jen Thompson -Carter (@J_niferTC) reported

    @cogeco The cogeco phone line now says “this number is no longer in service. “.... wtf cogeco.

  • mad4erit Chris C. (@mad4erit) reported from Oakville, Ontario

    @cogeco All of your websites and phones are down

  • cyclechick4 M B (@cyclechick4) reported

    @cogeco Not working in Vineland either.

  • YounggJustin Justin (@YounggJustin) reported

    @cogeco fix your DNS server plz

  • gducharme82 Graham Ducharme (@gducharme82) reported

    @cogecohelps can you confirm if there is an outage with Cogeco in Windsor Ontario. I am also not able to access your web site using another provider

  • Andrade14Mike Mike Andrade (@Andrade14Mike) reported

    @cogeco Take your time @cogeco. First world issues.

  • BobWestrope Bob Westrope (@BobWestrope) reported

    @cogeco This caps 6 months of appalling service. At least 5 tech support calls and an unanswered complaint letter to the CEO.

  • wiljudson84 DontBlameMeIDidntVoteForHim (@wiljudson84) reported from Sarnia, Ontario

    @Andrade14Mike @KeeganB63977789 @cogeco Mike instead of being cogeco’s white knight maybe you should hang out with your nine year old and get off Twitter

  • js_doit Dan Deveau (@js_doit) reported from Peterborough, Ontario

    Cogeco is down in ptbo

  • AmInCan55 Heather Hartley (@AmInCan55) reported

    Cogeco internet problems province wide. Hmmm, working at home just got simplified. Going to do dishes...

  • Curtis10392554 Curtis (@Curtis10392554) reported

    @Carminevittori5 @cogeco I’ve been using cogeco for a couple years now. And literally the wifi drops all the time. It’s becomes very slow at times. I didn’t have a problem with bell at all. I switched to cogeco because it’s cheaper. And I regret it.

  • DinaAlShibeeb Dina al-Shibeeb (@DinaAlShibeeb) reported

    @cogeco Do you guys still have a problem with the connection? I still do

  • AhmedCanAm Ahmed (@AhmedCanAm) reported

    @meow173 @cogeco @Niagara_411 Agreed the outage is bound to happen but the root problem needs to be fixed, I mean things are only going to get more digital from here on out, and we’re what almost a year into the pandemic now, cogeco needs to invest in / update their infrastructure for sure.

  • Androsseee 🥂🎇 Androssee But New 🎇🥂 (@Androsseee) reported

    no stream today, @cogeco is being garbage AGAIN.

  • legoszm Mark Legosz (@legoszm) reported

    If your Cogeco is down, update your DNS to get going again. There are many choices, I recommend, or #cogeco

  • __maciej__ Maciej Makowski (@__maciej__) reported

    @cogecohelps @cogeco the amount of outages recently has been frustrating, but what is completely unacceptable is that you have customers tweet about outages first. Things break, understood. But you need to be the ones informing us about your service interruptions not vice-versa

  • candacelynnxo candace 🌿 (@candacelynnxo) reported

    @cogeco Surprise surprise, another outage.

  • Em_Kat25 Em Kat Beaulieu (@Em_Kat25) reported

    @cogeco For these prices there should never be a problem... always upping the prices... always problems... can’t wait to switch to another company... contracts suck.... please fix soon... people have things to do...

  • treplow treplow (@treplow) reported

    For users experiencing the Cogeco internet outage: If you have a Hitron router type into your browser search bar. Username is cusadmin and password is Cogeco1! once you login click on the Basic tab, then the DNS menu. Change DNS1 to and DNS2 to

  • wesbos Wes Bos (@wesbos) reported

    @philmillman We had a 10 mins outage of only Google this morning but otherwise working great. Were teksavvy cogeco though

  • davidcouvier Dave (@davidcouvier) reported

    Hey @cogeco @cogecohelps can someone tell me why your company can't be reached with 3 different phone numbers?!? My service is down and I need it corrected. Hard to work from home with no internet.

  • vikaskakkar_DEL Vikas Kakkar (@vikaskakkar_DEL) reported

    @cogeco Hey Cogeco team, even your phones are not working. Internet outage - we can’t even report to you. Please fix it ASAP #FixItASAP #workfromhome

  • 0themightyquinn cheryl (@0themightyquinn) reported

    @cogeco Do you have an ETA on restored service?

  • Jaycue77 Jay Cue (@Jaycue77) reported

    @cogecohelps our cogeco internet is down in Oakville. Cogeco website is also not available. What's going on?

  • Billius27 🇨🇦 Bill Comeau #COVIDzero 😷 (@Billius27) reported

    Note: Unable to update covid charts due to cogeco outage in my area.

  • asalinas1975 Alfredo Salinas (@asalinas1975) reported

    @cogeco Hello, can you please tell me how to check for outages in my area? I have my kids at home trying to do on line schooling and our internet just went down (MacKenzie King Ave, St. Catharines, ON)