Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (44%)
• TV (33%)
• Wi-fi (17%)
• Total Blackout (3%)
• Phone (3%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, Belleville, Napierville, and Calgary.

City	Problem Type	Report Time
Peterborough	TV	16 hours ago
Toronto	Internet	6 days ago
Montréal	Internet	8 days ago
Arnprior	TV	8 days ago
Mississauga	Internet	9 days ago
Burlington	TV	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott Dillon (@dillon4412) reported 7 minutes ago

  @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

• 
  Chris Hitchcock (@ChrysalisChris) reported 8 minutes ago

  @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 8 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported 8 minutes ago

  @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤

• 
  Alex Stevens (@AlexSte49374492) reported 10 minutes ago

  @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

• 
  Sarah | ❤️‍🔥 hr ـﮩﮩ٨ـ♡ﮩ٨ـﮩﮩ (@Bellsin29) reported 14 minutes ago

  @Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 would’ve been the best call for this kind of award, it makes me sad for R GK mostly because yes they’ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!

• 
  [EMT]² Emmett (@EMTsquared) reported 14 minutes ago

  Cogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 15 minutes ago

  @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

• 
  Norm (@quietlybless) reported 22 minutes ago

  @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

• 
  John Bugailiskis (@John_Bug) reported 23 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  J (@Big_Mister_J) reported 29 minutes ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  Cris (@Cricrifi) reported 29 minutes ago

  Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile won’t port her number. Over 20 hours lost on phone. @cogecohelps

• 
  Gaby_Gabs118 (@Gaby_Gabs118) reported 30 minutes ago

  @cogecohelps Cogeco is down yet again! When is it never down? 😩

• 
  a j s b (@Brooksajsb) reported 31 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  HumbertOst (@christiancont) reported 31 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

• 
  CARTY CARTY (@deliaflower1) reported 34 minutes ago

  @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

• 
  Klink VonSchultznbundy (@JGooballs) reported 36 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  CARTY CARTY (@deliaflower1) reported 36 minutes ago

  @thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 40 minutes ago

  @cogeco Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

• 
  SAF (@MUgowanne) reported 42 minutes ago

  @cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix

• 
  Chuck Felsea (@pissinoffthe) reported 42 minutes ago

  @NoSleevesGaming @cogeco Sorry man, that sucks. Brutal. FYI, the most fun thing about playing this game is Friday pre-content hype in your stream lol.

• 
  Laurie Nadon (@lnadon3) reported 43 minutes ago

  @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately

• 
  Iqbal Faizer (@IFcomic) reported 46 minutes ago

  @Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.

• 
  Loud mouth (@solkumar) reported 48 minutes ago

  @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

• 
  a j s b (@Brooksajsb) reported 49 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 56 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  Iqbal Faizer (@IFcomic) reported 56 minutes ago

  @Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.

• 
  Dr. Peter Romanov, Phd (@romanov1733) reported 56 minutes ago

  @cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.

• 
  Randan (@snake__rat) reported 58 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  RickL (@RickL77253254) reported 58 minutes ago

  @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.