Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (52%)
- TV (24%)
- Wi-fi (15%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Internet | 4 hours ago |
|
|
Internet | 4 days ago |
|
|
Internet | 6 days ago |
|
|
Internet | 7 days ago |
|
|
Wi-fi | 7 days ago |
|
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
MANISH AHLUWALIA (@ahluwaliamanish) reported@cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!
-
Elle Jensen💕🇨🇦 (@Michels_elle) reported@cogeco Terrible!
-
Dianne Williams (@SDM_1900) reported@cogeco STILL HAVING PROBLEMS!!!
-
kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.
-
Canadian Dividend Investing (@CDInewsletter) reported@kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.
-
Lexi (@Lexi58746074319) reported@wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.
-
Jessca (@Enna_Acssej) reported@YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.
-
G (@GMan008EEN) reported@cogeco outage in Kingston
-
Leanne Vanoostveen (@LeanneVanoostv1) reported@cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.
-
🇨🇦 Make It Home YGK (@MIHomeYGK) reportedMassive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.
-
Scott Miller 🇨🇦 (@Prophet12_ca) reportedIs #cogeco down right now? When will it be back up? Any reports?
-
The Wise Elephant (@TheElephante) reportedCogeco out again. Seriously **** this stupid company.
-
Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved
-
JMFH (@HeideckerJoel) reportedHey @cogeco you are down across the province. How about an update
-
Torontonian (@YYZ2YGK) reported@Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.
-
Kenbmac (@kenbmac) reported@cogeco My service is so slow I can hardly get online. Seguin, On
-
Oasis0430 (@smercer0430) reported@cogeco is Oakville down right now??
-
Sampson.d.ramm (@SampsonRamm) reported@cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?
-
RAJA’s Picks (@RajaPicks69) reported@cogeco Internet is down in Kingston area fix it ASAP you ******* morons
-
Fyble (@Fyble) reported@cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.
-
mike caldwell (@caldwellport) reported@cogeco Any estimated time of service return.
-
Phil Nickerson (@PhilNickerson2) reportedHey @cogeco, your internet service is appalling. Starlink, here we come. 🤬
-
Leanne Vanoostveen (@LeanneVanoostv1) reported@cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.
-
💯JT.💯 (@JimmyT2022) reported@RickL77253254 @cogeco Their service suuuuuucks
-
Soki Lawson (@sokilawson) reported@cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship
-
🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reportedLooks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.
-
Hugh G Azzol (@MrTuffster) reported@cogeco Start running the lines legal height. You’d probably have less issues.
-
Hugh G Azzol (@MrTuffster) reported@cogeco Shoddy service like this from any provider will push more to go towards starlink
-
S T Lake (@Stabatare) reported@cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!
-
Norm (@quietlybless) reported@cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc