Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Mississauga, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount and Amherstburg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Mississauga |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Mcclaskin
(@McclaskinAshley) reported
@cogeco How come u guys r always having issues????
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David Harvey
(@davidharvey) reported
If you're having problems with Cogeco internet this morning, it's a DNS problem. If you know how, log into your router and add another DNS server to your configuration (eg. 8.8.8.8 or 208.67.222.222). That should solve the problem.
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ChiChi C
(@ceemady) reported
People are losing their minds over cogeco internet being down and its hilarious. Mind you, I'm a customer too that has had countless issues with them, but guess what? It is what it is. I'm going to read, budget or go for a walk because internet is not my life.
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Cathy Barrett
(@cbarrett120206) reported
Many internet outage for Cogeco users across the province. So I’ve lost a bunch of students and now slow and glitchy connection .... online learning when everyone is trying to be synchronous not ideal.
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Red Dragon Tony
(@RedDragonTony) reported
Jesus Christ, my Internet's slow as ****. What the hell is Cogeco's problem today?
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Guy
(@broxsterman) reported
@CalvinHtut @PapaB911 @cogeco Thanks? It is clearly Cogecos DNS servers. How do I change it back after Cogeco service resumes?
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Debbie Young Mayhew🇨🇦
(@Deb_Is_Young) reported
Well, #remotelearning was not the pleasant experience this morning. #frozenscreen Cogeco widespread outage. Over half the classroom couldn't attend. This house is on Bell. So kids are on a 2 hour break to see if internet issues resolved. I even did a Windows update in her laptop
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Ayla Taylor
(@Gogomusicgo) reported
@LilSarahBelle @Carminevittori5 @cogeco Wonder if they’d be mad if it went down when they are watching their fake wrestling...
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Nadine Doe
(@doe_nadine) reported
@KeeganB63977789 @cogeco Not a Karen. A Nadine and yes I'm frustrated because I work from home. Come on @cogeco . I pay $100s / month for your service. I hope this isn't because kids are online now. Should've built capacity and bandwidth into the system to manage this...
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Randal “The Essential”
(@sw0rdfish) reported
If you're having issues with Cogeco in St. Catherine's/Niagara area, the problem is DNS related. Just set your network DNS to something like Cloudflare ( 1.1.1.1 ) or Google ( 8.8.8.8 ) Msg me if you don't know how.
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Jerry DeQuetteville
(@jdeq) reported
from
Burlington, Ontario
Hmmm - cogeco internet is down across much of Ontario. What does your bloody online learning PPM say about Lecce? In other news, recess will be 5 hours today.
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Lisa Hoadley
(@LisaHoadley) reported
I'm having a weird morning. @cogeco internet is down yet for some reason my TV & desktop computer are still connected to / internet but my iPad & laptop are not. How is that even possible? I don't know what IT ppl get paid to wrestle with this stuff all day but it's not enough.
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Bonnie Barlow
(@abonnieimage) reported
@cogeco Issues in East end hamilton. I see a lot of halton comments. Is this a full service area issue?
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Mrs. Allison
(@MrsAllison_11) reported
@PeelSchools some of your staff that use @cogeco are having internet issues. I have been kicked out of my classroom for almost 2 hours.
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SitecoreChris
(@SitecoreChris) reported
@carol_nasvytis @CBCAlerts @cogecohelps Just go into your cogeco modem and change the primary and secondary dns to 8.8.8.8 and 8.8.8.4 then reboot the modem a couple times and it will then connect. Their DNS is down
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Lisa Bednarski
(@LisaBednarski) reported
Panicked text from my brother. Apparently, Cogeco internet is down province-wide. Day 2 of remote learning. I think @Sflecce is about to go through some things. #onpoli
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dippedbyjuju
(@liiljujuu) reported
@queeenbxx @cogeco My internet is down too!!! @cogeco
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Muskoka411 News
(@Muskoka411) reported
Cogeco says they are investigating an issue impacting Internet services. The technicians are working to resolve this situation as soon as possible.
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Jamie Messina
(@ladycameraphone) reported
@GinetteP @cogeco Lol u gonna still be saying that when bell goes down this stuff happens
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somya agarwal
(@agarwalsomya123) reported
@cogeco I am from Burlington and internet down since morning.. I know you guys are working hard to fix the issue and I appreciate all your efforts. It would be helpful for f I could get the Eta so that I could communicate the same to my colleagues...
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Just another Human!!!
(@Middleaged75) reported
@Andrade14Mike @cogeco I switched my ip4 dns settings to 8.8.8.8 and 8.8.4.4 it uses googles DNS server to route traffic. Works great. Cogeco's DNS server is down.
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rogueclassicist ~ David Meadows
(@rogueclassicist) reported
@wreadon ... but word is Cogeco is down too (I can't connect to the down detector to check though ... twitter appears to be working)
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David Hawley
(@DavidHawley2) reported
@OakvilleBeaver @cogeco What about the power outage in East Oakville?
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Bishop Smith Catholic High School
(@BishopSmithCH) reported
We are aware that the majority of Cogeco customers are experiencing a loss of internet connectivity. Cogeco is working to restore the issue. This will not negatively impact our students. Our staff have been made aware that some students may not be reachable until it is restored.
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pop 🐄
(@96hochi) reported
and **** COGECO!!!!
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Annette
(@AnnetteA66) reported
Cogeco down
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Halloweenie
(@Halloweenie2) reported
Oops all of Cogeco is apparently down Guess I'm glad we went back to bell 🙃
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Tab Mckenzie
(@mckenzie_tab) reported
@CKWS_TV My husband called cogeco, the message said outage was ALL of Ontario. It is connecting intermittently but not reliable at all. Hoping they get it fixed soon.
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Stephanie 🇨🇦
(@keepitcontained) reported
@Janoallen @TekSavvyBuzz I’m with distributel using Cogeco and I also have no issues. I also pay way less than Cogeco customers....I feel like I’m a winner today lol
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Dave Muscat
(@MuscatDave) reported
@cogeco Do we have an ETA on when service will be back up and running. Was this just a network failure or was it an attack from a ransomeware or something similar?