Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia, Kingston and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi | |
| Oakville |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Roe Budd
(@RoeBudd) reported
@cogeco normally I get good service but tonight it was horrible.
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Gage In Da Cage
(@Rathiega) reported
@krisbanfield @ShartyMcWaffles @cogeco Okay, you have valid points. But I've been with cogeco for more than 10 years, and it's almost every month they have another issue with their wifi. I was not affected by this outage, however monthly issues is really not the wave when your spending a fair bit on it.
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✝⚓JessiGrl 🐈🐿
(@JessiGrl316) reported
@ryck_nancy @oirani1 @lakecitygirl I use Teksavvy, $50/mo for internet. They use Cogeco lines in SW ON. See if they're avail in your area. They also have home phone, but not cell. I still had the net when Rogers went down a few months ago. For that reason, I'm glad my services are split.
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
Had Cogeco not had that outage last Friday. My internet uptime would have been 100% Calculation interval : 2022-11-01 00:00:00 - 2022-12-01 00:00:00 Total Connected Time : 29d 19:15 Total Disconnected Time : 0d 04:44 Total Availability : 99.34%
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Rich
(@nagr68) reported
@cogeco is there an outage in Niagara Falls?
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Natasha Bristowe
(@AstroNattie) reported
@cogeco been without internet all damn day please hurry and fix the outage I want to play my games
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Joerg
(@joergb007) reported
@cogeco TiVo. When is Cogeco finally developing an App that is working. TiVo is sooo bad that I might need to switch provider. Only randomly works.
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Richard Godsmark
(@RichardGodsmark) reported
Trying to cancel my services with @cogeco and I have been on-hold for 30 minutes and counting. Wonder if I will be asked why I am cancelling my services. :-)
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Aanii Nichii
(@aaniinichii) reported
@cogecohelps I was told by other Cogeco customers in our building that while the main support centre says all is normal. They have been told by the technician that the cogeco connection to the building is faulty. Please help, our we will go somewhere else, after at least 10 years
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Sean, Nickname "Goody"..........just a dude.
(@bignumber55) reported
@jebba67 @cogeco Rogers is just as bad!
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Kittana
(@MzDeMure) reported
Pretty fed up of my @cogeco internet being down frequently since last Sunday. I work from home, this absolutely affects me in too many ways.
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Nicholas Hewitt
(@Goldegearz) reported
@cogeco internet just went out downtown Peterborough.. website says no outage. What’s going on?
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Gage In Da Cage
(@Rathiega) reported
@krisbanfield @ShartyMcWaffles @cogeco Before they were more people using it that we had to upgrade to cogeco. After a year of being with cogeco, every night at 9:30-10 pm my wifi would cut out and stop working, for 3 years straight. Now it's constant wifi issues, or being down, or TV services are failing 3/3
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Coopcoopcoop
(@Coopcoopcoop1) reported
@cogeco why is your internet so absolute ****
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Rafay Aleem
(@mrafayaleem) reported
@cogeco are you guys down in Burlington? Please confirm
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R2T2
(@artootweetoo) reported
@mrafayaleem @cogeco Down in Hamilton
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Todd Brophy
(@T_Brophy) reported
@cogecohelps internet is down in Oakville area. Saw Cogeco tech 30 mins ago nearby. L6M3V9
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Aanii Nichii
(@aaniinichii) reported
@cogecohelps could you please tell me why since we have upgraded to a higher speed and new router, we loose our Cogeco connection almost daily? I tried calling the support number, but as it seems so many other customers are having issues,I am on hold for over an hour.
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@cogeco It’s ok, I am aware of your constant issues. I switched companies a month ago. 🎉🎉🎉
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scott young
(@scottyo48533721) reported
@cogeco @morikaweb They've been allowing stupid **** like this to happen here long before COVID and so many people working from home. They're idiots, Bell and Rogers aren't much better.
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Joey DeCaire
(@joeydecaire) reported
@cogecohelps @cogeco Ordered internet well in advance of my move. Gave my move in date. Now being told my modem won't arrive for another week. . .yet I'm already paying for services!! THIS is how you treat a NEW customer???
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OffTheRails
(@CdnWhiskey) reported
@cogecohelps I've been with Cogeco for years, tv and internet. I've just cancelled my service because I've a MUCH better offer. I'm being charged a $75 cancellation fee for each service. That's a $150 disconnection fee on top of what I currently owe. Disgusting!
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The Brigand
(@Galactic_George) reported
T-DOGS 28-Nov-22 Top Dog (Hi P/L): $HGU Bad Dog (Lo P/L): $SHOP Dog-House (basement): $BTCC.B Dividends 3.40% Cap Gain/Loss -10.1% Trading Costs -0.61% Back to the bad stuff. Fairly hard down day, but received a Cogeco dividend. There's that.
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OffTheRails
(@CdnWhiskey) reported
I've had this tv and internet with @cogeco for years. I've just cancelled my service because I've been offered a MUCH better deal. I'm being charged $75 cancellation fee for EACH service. $150 to cancel! Disgusted and pissed! #cogeco #internet #ripoff
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The Arctic Dev
(@TheArcticDev) reported
@TekSavvyCSR just curious if there is a widespread outage right now? I’m Niagara using Cogeco and my connection is down and there is a massive hold time on support.
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Sk
(@fokieee) reported
@cogeco Hi, we have an internet outage in Burlington since 11:00 am this morning . Your outage map says that it’s resolved but we still don’t have service!
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pattimoffatt🇨🇦
(@pattimoffatt) reported
@Bell Have had nothing but issues with my Fibe since I switched from Cogeco on September 9. Nobody seems to be able to fix my issue. Maybe Cogeco can….
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Joe Milanista
(@Tadds19) reported
@cogeco internet sucks. They tell me they see nothing wrong yet I still can’t connect to the internet lol. How about you send someone over instead of making me wait 2 days…absurd company
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sarah | GEN
(@dawnthehorizon) reported
Ain’t nothing better than having to completely change your day around because you have to get your internet “fixed” again, and the technician can show up sometime in the span of 4 hrs. @cogeco ,please when outages or lines are cut, properly fix it. @cogecohelps
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Jebba the Immortal
(@jebba67) reported
Another day, another @cogeco outage. Paying a premium for substandard equipment and service. Not like there's many more options.