Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 03/11/2026 14:10

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (25%)

    TV (25%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Calgary, Toronto, Mississauga, Unionville, Ottawa, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham, Perth and New Prussia.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary TV
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaMississauga Internet
CanadaUnionville Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • fagpaws cyn (@fagpaws) reported

    @cogeco your internet is some of the worst things ive ever seen/used, i cant do anything without me having to swap between my regular and 5g since it just stops working so often. **** you.

  • oiler3535 Kris (@oiler3535) reported

    @YoungerGolf @rogerstv @Cogeco epico pretty bad too. 4k channels look good, but despite 190kbps speed, takes like 6 seconds to load after every channel change or fast forward press. UI also terrible. Way less user friendly than TiVo was.

  • HRafiei Hassan R-T (@HRafiei) reported

    @cogecohelps @cogeco I've spoken to a supervisor and left my honest review of the customer service we are receiving. Sad on how we get treated

  • 77bird17 Rob (@77bird17) reported

    @cogecohelps @cogeco 5 months ago I was given a 3 year guaranteed term and yet my phone price went up this month, I called in was on hold for 45 minutes and was only rudely told changes are in the service agreement,

  • tominwindsor tom hebert (@tominwindsor) reported

    @FreedomeVPN This week I started experiencing problems on my Android smartphone with loading content from the Washington Post app. The Walmart app was not working either. I have the Cogeco cable version. Both apps worked immediately when I uninstalled FreedomeVPN 1

  • MightyyyV1 Mighty (@MightyyyV1) reported

    @cogecohelps @cogeco No it’s fine it’s not a stupid company but like why does it always go out, it hasn’t been working for 5 hours and we just got it fixed

  • AvoidAmazon Boycott Evil Amazon-Find Alternatives-Follow me 😀 (@AvoidAmazon) reported

    @kwTO2424 @Bell_Support Maybe try Cogeco? Bell is horrible. I should know.

  • pcoteman Paul Cote (@pcoteman) reported

    @cogecohelps @solyhico @cogeco Your service is terrible so is your customer service..answer me this, why do you have a pin code attached to each call? My wife can certainly call on ky behalf to cancel you

  • BorderBuddyBee Bee (@BorderBuddyBee) reported

    @startca I just Spoke with a tech, not seeing any issues but is submitting a ticket to @cogeco ; not sure if work is being done in the area or not.

  • teribellart Teri Bell Arts - for a good cause (@teribellart) reported

    @Chaudetfroid Internet only, their modem has no router (their modem cost $120 tax incl, in 12 instalments over the first year) monthly bill is around $55 now. & now I totally blanked on the name lol crap but they buy their contracts from Cogeco (who i looked at & had a higher monthly charge)

  • mnmlstech MinimalisTech | Javier (@mnmlstech) reported

    @cogecohelps cogeco my service has been out since 5pm. I’ve attempted to contact every phone number available and tech support does not go through. What’s going on? Poor business practice.

  • oiler3535 Kris (@oiler3535) reported

    @cogeco needs to fix its epico system. Almost 40 seconds behind live in the #nhlplayoffs #LeafsForever game. Live sports is supposed to be live.

  • sdja3 Sue Adam 😷🧡💉💉 💉🦠 (@sdja3) reported

    @CraveHelp Hi I am trying to use Crave app through #Epico box with #Cogeco. Sound is unintelligible and garbled! I have uninstalled the app and reinstalled x2 but no change. Can you help please?

  • Tduub5 Tduubtwitch (@Tduub5) reported

    So my neighbor cuts my cable/internet/phone yesterday and @cogeco says they can't come fix it until SATURDAY!? Is this real life!? Is customer service not a thing anymore?

  • Steedorf Stefan (@Steedorf) reported

    Called @cogeco 6 weeks in advance to get internet setup at the new place. Day of they cancel cause they had no prepped their fiber lines. Wife and I work from home. Losing 4 days of work with no internet. Spent 2 hours on the phone while moving. Best they could do: $45 credit…

  • AylaWetherell Ayla (@AylaWetherell) reported

    @Tduub5 @cogeco That is TERRIBLE customer service. A business week to fix something your irresponsible neighbour did? I was able to have Bell come out same day. @cogeco sounds terrible.

  • oiler3535 Kris (@oiler3535) reported

    @YoungerGolf @rogerstv @cogeco Sucks for live TV. Epico hasn't been bad that way, but ridiculous that "live" sports are actually upwards of 10-15 seconds behind the cable feed. And the record options are brutal. Many shows don't record new episodes, or randomly stop recording partway through.

  • agarwalsomya123 somya agarwal (@agarwalsomya123) reported

    @cogecohelps i need an emergency help. I moved to a new house today and my internet is not working. I called Cogeco about my move 2 to 3 weeks back and @cogeco mentioned that bo technician is needed. It’s just plug and play. Here I am, no internet and no technician available.

  • mooreskypm MPM (@mooreskypm) reported

    @cogecohelps I’m going back with Bell. I don’t even have the energy anymore to communicate my disappointment and dissatisfaction with your “service”. With Cogeco it’s like expecting a high quality product from China.

  • BarrDoon Brayden Marcotte (@BarrDoon) reported

    @elonmusk can you buy @cogeco and stop them from throttling my internet and not fixing a service I pay for? #Starlink #liquidatecogeco #cogecocartel

  • EklipzeEh Eklipze 🦖🇨🇦 (@EklipzeEh) reported

    I just want to know why @cogeco @cogecohelps is such a useless company -.- holy ****, I'm stuck on hold for 40 minutes and then ya'll hang up on me? it's not bad enough that my internet has been cutting out for massive periods of time the last few days too?

  • HSmythe10 Hank Smythe 🇺🇦 (@HSmythe10) reported

    @cogeco Hope @cogecohelps can fix the annoying ad-avail breakthrough on the audio with @CNN . Everytime it goes to commercial you get an audible DTMF style tone sequence. This is not on CNN regular "broadcast".

  • RMGLegal RMG Legal (@RMGLegal) reported

    @TorontoStar That train left when Toronto Hydro sold it's telecom fibre network and Wi-Fi network to Cogeco for song. The infrastructure was already in place to provide a competitive alternative for the public. Unfortunately there was a lack of will and vision

  • Bierundpretzels Mike (@Bierundpretzels) reported

    My internet has gone down 4 times in the last 5 days. @cogeco is the only option for speeds over 5Mb/s, I need @Bell to bring fibre to this area so they have competition.

  • JCCWhyte JC🇺🇦 (@JCCWhyte) reported

    I love the @cogeco ad where a guy has trust for putting his ladder up to a woman’s window. Did she not trust you when you were in her apartment? Who writes this ****?

  • SheilaHobeck Sheila Hobeck 🇨🇦 Lady of Dunans 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SheilaHobeck) reported

    @cogeco Woke up to no Internet. Would be nice to receive an email as a customer so we can plan accordingly for known outages.

  • klvnoa silver ! tobee • 66 days (@klvnoa) reported

    @myballsrmassive IP: 47.128.13.145 SERVICE PROVIDER: Cogeco Street: 1940 Wyecroft Road City: Bolton State/province/area: Ontario Phone number 905-857-5161 Zip code L7E 2C2 Country calling code +1 Country Canada

  • sdasuthe Simon Sutherland (@sdasuthe) reported

    @cogeco your internet service stills sucks. Unreliable service is the only thing I can rely on. Do better

  • BarrDoon Brayden Marcotte (@BarrDoon) reported

    @Bell offer me something so I can drop the cucks over at @cogeco for throttling my internet and not fixing their dog **** service supposed to be Fibre optics and I get 10 mb download

  • Baba_Ganoushy Salami Mortadella (@Baba_Ganoushy) reported

    @TiBachlr @cogeco Very dumb indeed. Correction** They are all awful. Except maybe the green guy. Only one to actually answer questions.