Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (50%)
• TV (27%)
• Wi-fi (15%)
• Total Blackout (3%)
• Phone (3%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto county, Belleville, Napierville, Calgary, Matane, Toronto, Oakville, North Bay, Vaughan, Scarborough, Kingston, Ottawa, Hamilton, Carleton Place, and Rimouski.

City	Problem Type	Report Time
Toronto county	Internet	17 hours ago
Belleville	TV	2 days ago
Napierville	Internet	3 days ago
Calgary	Internet	4 days ago
Matane	TV	4 days ago
Toronto	Wi-fi	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Devyn Farrugia (@devynfarrugia) reported 6 minutes ago

  @cogeco Is the service as bad as your internet?

• 
  pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported 7 minutes ago

  @cogecohelps trying to cancel our cogeco services …

• 
  Alfred E. Newman (@notsobigkahuna) reported 11 minutes ago

  @cogecohelps Everyone I speak to from @cogeco says all the right things… then nothing happens. It actually said in the work order that 2 techs are required. One showed up. This is the 3rd time this exact problem has occurred.

• 
  John Bugailiskis (@John_Bug) reported 15 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  a j s b (@Brooksajsb) reported 15 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  David James Hughes (@thedavidjhughes) reported 18 minutes ago

  Anyone else experiencing Cogeco outage in Hamilton area?

• 
  Cogeco (@cogecohelps) reported 19 minutes ago

  @CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco

• 
  Scott Dillon (@dillon4412) reported 23 minutes ago

  @cogeco screws us again!!!!! Thanks for never putting on the Detroit feed!!! It sucks being your customer!!!!!

• 
  St. Mo🇺🇦🌻☮️🙏 (@saintmo12) reported 24 minutes ago

  @peggy_blair @FireAndIce48 I feel exactly the same way. Cogeco the exact same bs! It infuriates me. My mother's bill in one year went up 89%! I refuse to pay for cable, I have antenna tv, use locally owned internet provider with awesome service & a streaming service. These companies don't care about you.

• 
  Robyn (@robynsmills) reported 24 minutes ago

  @cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes up… you increase your prices….

• 
  Bradsports (@Bradsports2) reported 25 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Den 🍁 (@denunglued) reported 27 minutes ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 27 minutes ago

  @cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 30 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  a j s b (@Brooksajsb) reported 32 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Dr. Peter Romanov, Phd (@romanov1733) reported 34 minutes ago

  @cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.

• 
  adam (@24k_adam) reported 36 minutes ago

  They’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 39 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  a j s b (@Brooksajsb) reported 40 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Bradsports (@Bradsports2) reported 40 minutes ago

  @cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx

• 
  Sport Junkie (@adrenalinehooks) reported 43 minutes ago

  @cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!

• 
  Hen House Hockey (@henhousebetting) reported 43 minutes ago

  Big thanks to @cogeco for having my wifi down all day and tell it’s costumers it’s gonna be up by a certain time then delay it every hour and so on, I’m going back the @Bell I guess you get what you pay for!

• 
  CARTY CARTY (@deliaflower1) reported 44 minutes ago

  @thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.

• 
  pirangi13 (@shanupirangi) reported 44 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Shannon Lee (@shannleevee) reported 46 minutes ago

  @GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with

• 
  nima hojjati (@nimahojjati) reported 49 minutes ago

  @cogeco don’t ever waste your money! They’re a fraud company. They won’t even let you cancel the service or answer the phone!! 💩

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 55 minutes ago

  @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

• 
  Bradsports (@Bradsports2) reported 57 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Katie Patterson (@PattersonKatiee) reported 59 minutes ago

  @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?

• 
  Scott Dillon (@dillon4412) reported 1 hour ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!