Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (49%)
• TV (28%)
• Wi-fi (13%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Pembroke, Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Brampton, and North York.

City	Problem Type	Report Time
Pembroke	Internet	1 day ago
Vancouver	Internet	3 days ago
Toronto	Total Blackout	4 days ago
Toronto	Total Blackout	7 days ago
Toronto	Internet	7 days ago
Toronto county	Internet	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  💯JT.💯 (@JimmyT2022) reported 5 minutes ago

  @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY

• 
  The Wise Elephant (@TheElephante) reported 13 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  Emshay* (@DrHawken) reported 14 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  kait/POODY (@kitty_kattkait) reported 17 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  S T Lake (@Stabatare) reported 19 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  CARTY CARTY (@deliaflower1) reported 24 minutes ago

  @thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.

• 
  Zoobie Singh (@zoobiesingh) reported 25 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 26 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Connor✝️ (@SportsDynamics9) reported 27 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  Tim Lowe (@rivinnorthbay2) reported 29 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 29 minutes ago

  @cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved

• 
  Norm (@quietlybless) reported 30 minutes ago

  @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

• 
  John Bugailiskis (@John_Bug) reported 34 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  Norm (@quietlybless) reported 36 minutes ago

  @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

• 
  mike caldwell (@caldwellport) reported 36 minutes ago

  @cogeco Any estimated time of service return.

• 
  Gaby_Gabs118 (@Gaby_Gabs118) reported 38 minutes ago

  @cogecohelps Cogeco is down yet again! When is it never down? 😩

• 
  Lexi (@Lexi58746074319) reported 42 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  Sharon Larose🇨🇦 (@blackies1) reported 42 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Afrodyliac (@afrodyliac) reported 46 minutes ago

  @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

• 
  B.Ray (@blueice1980) reported 47 minutes ago

  @cogeco Is north bay part of this outage

• 
  Fyble (@Fyble) reported 49 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  Elle Jensen💕🇨🇦 (@Michels_elle) reported 49 minutes ago

  @cogeco Terrible!

• 
  David Hawkins (@hawkpapersizors) reported 51 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  D.S (@Davidschonitz) reported 53 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  John Madalena (@MadalenaJohn) reported 57 minutes ago

  @cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 60 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  Violence is a construct (@wokeupviolent) reported 60 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Den 🍁 (@denunglued) reported 1 hour ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

• 
  Ty (@trashboglin) reported 1 hour ago

  @zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.

• 
  Amanda (@Amanda90097805) reported 1 hour ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did