Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (54%)
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TV (25%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Georgetown, Brampton, Toronto, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa, Calgary, Mississauga, Unionville, Verona, Port Lambton, Kitchener and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Georgetown |
TV | |
| Brampton |
TV | |
| Toronto |
Internet | |
| Kemptville |
Internet | |
| Toronto |
Total Blackout | |
| Niagara Falls |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Chun-Chih (David) Wang
(@ChunChihDavidW1) reported
Second day of the winter semester remote working/learning and #cogeco internet went down. It's going to be a long year.
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Timi
(@Timi_TV_) reported
@cogecohelps Imagine paying for internet and having to fix the DNS yourself. Big middle finger from cogeco to its customers
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lesley edwards
(@lesley170) reported
@cogeco Any news on how long it will take? And is this disrupting internet service all over or just in Port Colborne ON?
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Blake Waddell
(@Bossman_2222) reported
@cogeco @cogeco You should really tweet out the pointing your DNS to google will fix the issue
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marincin4ever
(@hockeyofficial2) reported
@cogeco what the hell is wrong with your service. This is the worst
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somya agarwal
(@agarwalsomya123) reported
@cogeco Hi @cogeco @cogecohelps this is to inform you that my internet started working suddenly. Not sure if the issue is fixed permanently or internet might go out again. Thanks for your efforts.
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Peggy Grace
(@peggygrace71) reported
@cogeco My internet is back on but very slow!!
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J.L. 1285
(@CAWguy) reported
Is my kid evil? A rural kid that’s never known high speed internet is displaying signs of schadenfreude now that the in-town students have lost their #cogeco connection.
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Aidan
(@burns68) reported
Cogeco is such garbage
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Amy
(@Amy12724680) reported
@Carminevittori5 @cogeco I hope that if all the customers pay less money for this hour (more for me cuz it's not back yet), and all the problems that created Cogeco doesn't (by interrupting service) complaint and will b able to survive right.
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St. Francis Xavier Hammond
(@StFXHammond) reported
We understand that some students and families may be having difficulty connecting to remote learning this morning due to a widespread Internet outage affecting some regional Internet service providers, including Cogeco. Please be patient as these issues are being resolved.
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John Dennis
(@JAD216) reported
@CHEXNewswatch It came back on , but it is slow response. I would think that it may be by-passed the issue for repair thus becoming SECOND in line to host of Internet space. Seems every winter there is a fiber line cut or damaged beyond Cogeco's control.
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Nadine Doe
(@doe_nadine) reported
@Andrade14Mike @KeeganB63977789 @cogeco Good for you. I'll am salty because I work from home and this is a constant issue. Imagine being on a conference call with a major client during a presentation you are giving and internet drops out? Not fun at all.
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Kyle Nicoletti
(@kylenicoletti_) reported
Province wide internet outage? Hey @cogeco , figure it out
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Camarogirl ☣️
(@ArkhamBatGirl) reported
@cogeco Mines been down since 4:30am. I signed up for notification by text and never received a text about this outage.
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Steve Ewing
(@RebelEwing) reported
@cogeco I get things happen. But ses every 30 days Georgetown goes down. Before it was Bell Canada's fault... Now what...? Added to fact a week I upgraded to Ultra super fast... And since day 1 best performance too date has been 100 mbps. Earliest a tech can come is Friday.
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🇨🇦 Canada ❤ 🇺🇸 🇩🇪 🇦🇺
(@WayneBHay) reported
@RickeyArmy_1 @westi3mom @cogeco Don't enjoy paying for something I can't get... Went for a stretch last year when it was down every day for 2 weeks, hours at a time. Is that a "normal" outage?
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Mike P
(@zurberts) reported
@justincooke182 @cogeco Thanks. I confirmed the DNS change works. Thanks Justin. Sucks that there is an outage but at least this works around it.
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Mahesh Kumar
(@Mkumar84) reported
@cogeco Waiting. Been with Cogeco for more than 3 years. Never experienced this. Hoping for a quick resolution. My phone’s data will be over soon.
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David
(@Sparks_DJH) reported
@AlexandraMazur1 just want to let your readers know. The cogeco internet outage is related to their DNS servers. If they change their dns settings to google's 8.8.8.8 and 8.8.8.4 they will be back online
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Kippyjinn
(@kippyjinn) reported
@cogeco Where is the outage? Not connecting on any devise in Hamilton
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Violet
(@violet_blue68) reported
@GinetteP @cogeco Don’t sign a contract with Bell. I switched from Bell Fibe, it’s horrible with even worse customer service.
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Mr Cobban
(@CobbanMr) reported
So @cogeco is down across the province. Coincidence? Or maybe the system isn't built for millions of households having multiple video calls going all day at the same time... there has to be a better way... #onted
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Devante
(@dxvanteog) reported
Cogeco is ******* terrible
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Geezheeztall🇨🇦
(@geezheeztall) reported
@cogeco My connection was still live with nothing resolving, so I tried the dns swap as others mentioned. I used Cloudflare with Google as secondary on my internal router. Up and going. Hopefully they fix the problem soon.
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Tracy McDonald
(@tkmaccers) reported
SWPS , some stf & stdnts may be expc’g the following. Cogeco posted: we are investigating an issue impacting our Internet services. Our technicians are working to resolve this situation as soon as possible. @SandwichWestPub @kathlearn @toddawender
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NICHOLAS POWELL
(@Cause_I_am_me) reported
@cogeco What we are finding is that although the computers/phones we have connected don’t work, our Amazon device still works. My son is watching YouTube on it. Not connected to our cell data signal.
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Angelo Lariccia
(@aisforangelo) reported
@cogeco Appreciate any update asap, good or bad
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Michael Ye
(@yepangzi) reported
@cogeco The price is so high compared to that in GTA, and yet the service is so questionable
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Kevin Geenen
(@kevin_geenen) reported
The Ontario Cogeco outage today accentuates what we already know: lockdowns continue to benefit the rich and leave ordinary people behind. Big box stores open. Small businesses closed. School for those who can afford top-of-the-line Internet. And no school for those who cannot.