Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (21%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Brampton, West Lincoln, Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, and Mississauga.

City	Problem Type	Report Time
Brampton	Wi-fi	1 day ago
West Lincoln	Wi-fi	3 days ago
Toronto	Internet	6 days ago
St. Catharines	TV	8 days ago
Brockville	TV	8 days ago
Toronto	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Therese (@theresemacdona6) reported 8 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  gg (@bruins31311) reported 8 minutes ago

  @cogeco why is epico once again down none of the Channels work!

• 
  Zoobie Singh (@zoobiesingh) reported 8 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 9 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 11 minutes ago

  @cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved

• 
  Norm (@quietlybless) reported 15 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  Dan D'Alessandro (@ddalessandro) reported 15 minutes ago

  @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

• 
  kait/POODY (@kitty_kattkait) reported 23 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Sampson.d.ramm (@SampsonRamm) reported 25 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  David Hawkins (@hawkpapersizors) reported 28 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  Elle Jensen💕🇨🇦 (@Michels_elle) reported 30 minutes ago

  @cogeco Terrible!

• 
  Norm (@quietlybless) reported 31 minutes ago

  @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

• 
  Rexraptor (@Rexraptor19921) reported 33 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  Prime92 (@Prime921) reported 33 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 34 minutes ago

  @JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?

• 
  Chris Hitchcock (@ChrysalisChris) reported 37 minutes ago

  @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 37 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Dogder16 (@edworthy37) reported 39 minutes ago

  @cogeco No internet connection problem here yet

• 
  Smurfetteqt (@smurfetteqt) reported 40 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  RAJA’s Picks (@RajaPicks69) reported 41 minutes ago

  @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

• 
  O'bs 🇨🇦 (@obinson) reported 45 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Fyble (@Fyble) reported 45 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 52 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  terk (@itsterki) reported 53 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 58 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  💯JT.💯 (@JimmyT2022) reported 1 hour ago

  @RickL77253254 @cogeco Their service suuuuuucks

• 
  Robert Laing (@RobertLaing10) reported 1 hour ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  Lesley (@Lesley_Bergen) reported 1 hour ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Patrick (@pnbbeall) reported 1 hour ago

  By the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.

• 
  kait/POODY (@kitty_kattkait) reported 1 hour ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.