Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (53%)
- TV (24%)
- Wi-fi (10%)
- Total Blackout (7%)
- Phone (4%)
- E-mail (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: North York, Burlington, Toronto, West Lincoln, Waterloo, Mississauga, Hamilton, Hamilton, London, Oakville, Belleville, Windsor, Ajax, Montréal, and Niagara Falls.
| City | Problem Type | Report Time |
|---|---|---|
 North York
|
Wi-fi | 55 minutes ago |
|
Burlington
|
Phone | 3 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
West Lincoln
|
Internet | 2 days ago |
|
Toronto
|
TV | 2 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Soulful (@JazzinHockeyGrl) reported@MadHatter1167 @TSN_Sports Cogeco is down
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.
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Katie Patterson (@PattersonKatiee) reported@__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login
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Loud mouth (@solkumar) reported@cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.
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roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reportedguys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)
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Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported@NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.
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Ryan (@moe1178) reported@cogeco are you serious with your technical support? What a joke!!!!
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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GWN (@GWN_Qc) reported@cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch
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OneShot Scott🇨🇦 (@Scootietang) reportedThese @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.
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Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported@cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2
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Heidi (@HeidiRich72) reportedRenegotiate with @Bell we just moved house 2 months ago left Cogeco, Bell gave us a 2 yr deal $80/month I only wanted their best wifi they threw in basic cable and landline. Had some tech issues needed a technician just got a $75 technician charge but I’ll fight it tomorrow
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nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
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[EMT]² Emmett (@EMTsquared) reportedCogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.
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Devyn Farrugia (@devynfarrugia) reported@cogeco My patience, for dealing with your customer support!
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan For 1Gbs internet with Bell my family was at one point being quoted 112$ ans that was in the full bundle. Cogeco gave us 50$ for the same thing. Bell has better infrastructure but if a new customer goes to get their 1Gbs it only costs about 60$. Both have discount brands
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Eric Senohrabek (@senro82) reported@cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.
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Erik Boivin (@tattooPeel) reported@cogeco What wrong with ur service its always disconnecting i cant even load a msg on X before i loose connection! tried to reach you via the internet but i loose my connection so What do i do exept calling and cancelling i pay for 1000 mb i get not even 150 mb and up load .4 mb!
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Iqbal Faizer (@IFcomic) reported@Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.
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The Terrible Hook (@TheTerribleHook) reported@cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco
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gg (@bruins31311) reported@cogeco I live in Burlington no wifi or tv ? Is there a problem again ?
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Denise H (@Nisey7708) reported@cogeco What was the issue?
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Jenny 🇨🇦 (@jennylee198) reportedAnyone else in Hamilton having internet issues? #Cogeco
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Therese (@theresemacdona6) reported@cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?
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Paul Robinson (@robinson_p_g) reported@cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?
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RealStevenJames (@RealStevieJames) reported@cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!
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TravisTravis222 #FREESCHLEP (@TravisTravis222) reported.@cogeco my internet was just down for 4 hours and didn't come back until now
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CARTY CARTY (@deliaflower1) reported@cogeco Awful that we're all affected by these Vandals
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Wendy Stafford (@WendyStafford14) reported@cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?