Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV | |
| Mississauga |
Internet | |
| Kingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. "Despa"-Szto
(@courtneyszto) reported
I'm on the phone with Cogeco and the person's internet is slow...they have Rogers internet 🙃
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Vickie Clancy (Red)
(@vic_canuck) reported
@CBC Don't know if this is limited to @cogeco but I'm tired of the delayed audio when watching both CBC channels (reg and hd). Its like watched dubbed Japanese and has been like this for weeks. Fix it!! #nuisance
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Ashlei Bettie
(@artisteashlei) reported
Ohhh another dead-air hold from @cogeco Hopefully, I will be able to cancel my services tonight.
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Jeff Campsall
(@JeffCampsall) reported
@Sportsnet I’ve logged in 3 times onto your SportsNet iPhone app using my Cogeco account and it still keeps asking me to sign in ! What the hell?!
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Scott Miller 🇨🇦
(@Prophet12_ca) reported
@cogeco internet still down. When will it be back up again?
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Ricky Chan
(@RickyChanRC) reported
Epico website channel changes still not working at @cogeco. Service has been out ALL DAY! It's no wonder so many people are dumping their service, or lack of.
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Ryan W
(@PoltapovStan) reported
Cogeco ******* sucks
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Joanna Turlej
(@JoannaTurlejART) reported
@AndrewChangCBC Andrew, you were terrific on The Natuonal news, I miss you there. I would like to watch your new show. Our tv and internet provider is Cogeco. Unfortunately, your new channel is not available in our area. Cogeco technical support didn’t know about this channel. Can you alert CBC?
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Sharon Larose🇨🇦
(@blackies1) reported
I've been trying to get a hold of someone at @cogeco since 10:30 maybe earlier. Each time the line becomes open no one answers I have to hang up n start over. This is not how good business behaves. Udually never have an issue but since November my bill keeps going higher. 😡
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gary handt
(@purenoobage1968) reported
@vicconsult im with Cogeco as well I NEVER get those speeds ugh
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Christine O'Brien
(@steeenps) reported
Everyone in #sarnia is helping our seniors out. @cogeco suggests paying $15 a mo to pause service until it can be transferred, if equipment not reusable it could be up to $600 (eating into limited insurance money). Relocation will have an additional fee as well.
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James | Elevation Audiovisual
(@ElevationMtg) reported
@Mr_Bevers yeah I definitely should, considering cogeco just raised my rates- $102.50/mo + hst now for 180mps down/10mbps down, unlimited bandwidth (I use minimum 2000gb/mo)
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TSX Dividends
(@TSXDivStock) reported
Cogeco now down 14% after trimming this year's EBITDA forecast from 2-4% to 0.5-2%. Seems excessive to me. Remember when they had a takeout offer for $150? $CCA.TO
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Rexraptor
(@Rexraptor19921) reported
Is it just me or is Cogeco Internet literally going down because of it being cold? @cogecohelps
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𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻
(@s_j_xo) reported
So close of cancelling @cogeco!!!! Send me a damn tech, free of charge because I’m telling you somebody is piggy backing off our line. We can’t even watch tv and we have the best internet speed.
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Phil L
(@TMLFiveStarCo) reported
@Bell officially had Bell fibe TV for the last week. I've spent just as much time re booting the system as I have watching it. Bell has been a nightmare. A wk an I switching back @cogeco is where it's all for TV an internet needs. I've been a cell customer for over 20 yrs.
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Buckshot Jones
(@JimmyD_95) reported
@AskWWENetwork how come the feature to login to your cable provider is removed from the wwe app? I would love to be able to take my subscription on the go with me, but due to your programming I cannot. Will unsubscribing. @cogeco @cogecohelps
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Cody Doucet
(@Doucet3) reported
@cogeco Are your phone lines down? I’m trying to call in about my account?
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Karen Griffin
(@KarenGrif) reported
@TaraJeffrey Hey Tara, my mom lived in Fairwinds. Might want to do a story on why @cogeco is charging people $ if they don't return their cable boxes in a certain amount of time. They apparently don't realize people's possessions were destroyed. @Bell is not requiring this. Cogeco is garbage.
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Niki
(@WestonNiki) reported
@cogeco what’s up with the tv not working in L8G ???
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Ian Gardner
(@ICGardner) reported
Honestly @cogeco, can you at least make @WGRZ’s signal 16x9 if not HD? Is that really too much to expect from #Buffalo stations across the Niagara River?
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Christine O'Brien
(@steeenps) reported
Again, pausing service for free for a period of time would help confused and tired seniors and families sort out their next steps and not be charged in this stressful time. @cogeco perhaps you should reevaluate your response to tragedies such as this. 😢 Have some heart.
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Christine O'Brien
(@steeenps) reported
Update from earlier in the week. @cogeco told us they would not be adjusting any fees for victims of the Fairwinds Fire. A free pause of service for a period of time while situation is assessed was our suggestion but they refused. #sarnia #sarniaobserver @ObserverTerry
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Brian Henley
(@BrianHe34591623) reported
@cogecohelps hello I have started receiving emails from Cogeco support. Emails failing to drop ? Is this real or a scam?
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jjrh
(@jjrh7) reported
@cogecohelps @cogeco Is there a IPv6 outage right now?
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Josh Briand
(@TheBriandReport) reported
@cogeco need to fix your cogeco wifi app. One of my favorite features from bell was being able to control devices connected to my wifi, being able to block internet access during certain times of day per device connected. Without needing wifi pods.
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Erin Heenan
(@rinheenan) reported
I’m impressed with Cogeco customer service today. They were able to improve my services and lower my bill and I won’t have to call them in 2 years as rates are locked.
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Ian Gardner
(@ICGardner) reported
@Paulysworld @cogeco @WGRZ It’s a matter of principle. We’re paying for HD signal for everything. If Cogeco can’t even be bothered to do 16x9, how many other less technically adept clients aren’t aware they aren’t getting HD? And Cogeco? Don’t ask to DM this with me. Your customers deserve better!
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Ashlei Bettie
(@artisteashlei) reported
Tried to cancel my @cogeco internet last night and was put on dead-air hold for 20 minutes. #WTF Guess I’ll try again tonight! #NotImpressed
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StrugglingDad
(@RlmRob) reported
@cogeco @cogecohelps y’all customer service is horrible… unable to get internet with you and the only thing I was told was “we refuse to set up services at your address”… what kinda reason is that… was not given any reason as to why either…