Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (9%)
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Wi-fi (5%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Calgary, Dundas, Toronto, Edmonton, Brampton, Fairmount, Burlington, Amherstburg, Ottawa, Montréal, Hamilton, Sainte-Agathe, Peterborough, Mississauga and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Dundas |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Electrovator
(@Electr0vator) reported
@cogecohelps @cogeco hi! Was there an internet power outage earlier? I ask cause our internet apparently got shut down for a while but it's fine now. We thought it was due to an unpaid bill, which we're working on and paying a bit of soon (and the rest at the end of the month).
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Dr. Christopher Leighton
(@ccleighton) reported
@cogeco you obviously have a system wide issue in sw Ontario but no notice on your website
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Rachel B
(@mrsmama79) reported
@cogecohelps I did. They said YOU are going to be there before 5 EST today. It’s 4:18 and no one in sight. I can’t yell at them b/c they use your lines and therefore HAVE TO rely on YOUR techs for the outside wiring. We don’t use cogeco anymore because of your horrible Cx serv.
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mik 🪴
(@Inkedhippiie) reported
@jessicapurdyy Wait again because all the internal wiring is done I’m just waiting for the external to get drilled and hooked up? After my tweet yesterday cogeco did wonders and gave me a full bill credit back..it just sucks waiting
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Stephen R. Smith
(@stephen_smith) reported
@scottsimmie I’m on Cogeco out here, but have tried Bell Fibe twice after 2 moves and switched back to cable, the Bell customer service was brutal, and the service wasn’t what was advertised at all (love those ‘up to…’ disclaimers). Cable has always been best for me, YMMV.
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Jeff T. Smith (Kyle Davenport)
(@KDavJeff) reported
Thanks @cogeco - goddamn box didn't load #AEWAllOut so, Yup, I'm missing the ******* show. Dad was on the phone twice with Tech Support and so far nothing. 🤬
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Diplfish
(@diplfish) reported
@cogeco I have been trying to get service hooked up since Sept 1st. Scheduled the service almost a month in advance. Still no service. I am an independent contractor who works online. I have now been on hold and transferred 2x today, ON the phone for 46min and counting.
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Dr. Christopher Leighton
(@ccleighton) reported
@cogecohelps @dontcallmebrave @cogeco Thanks...I do have service this am.
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Cogeco
(@cogecohelps) reported
@thereddork Hi Mike, yes - there was just some cable damage that being repaired. Should be up shortly. #Cogeco 6Alisha
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bew
(@_brittwilson) reported
Guys @cogeco customer service slaps the absolute **** out of @Xplornet. Like xplornet used to make me want to puke and roll in it they were so difficult, cogeco ??? Damn they good
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Rachel B
(@mrsmama79) reported
@Bohsco @cogeco @Bell I changed to a provider that uses cogeco lines because of the terrible Cx serv by Cogeco. But now I’m not a priority and they’ve left us (cogeco fixes the fallen lines) w/o internet all week and for online school next week. Because of fallen wire outside. I hate Cogeco!
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Rachel B
(@mrsmama79) reported
@cogecohelps I’m really pissed. I can’t even use my phone without wifi assist so we’ve been without phone and internet all week waiting on COGECO to fix the outside wiring but TelSavvy provides the inside service.
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Leeds & Grenville Scanner
(@ScannerLeeds) reported
Live feed is down do cogeco working on lines in the area. Will post when back on line
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LORD ANARCHY X
(@LORDANARCHYX) reported
@cogeco why is the internet in parry sound so ****
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Rawr | Cindy
(@KnotRawr) reported
When Cogeco increases your monthly bill but still has unstable and **** internet
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David
(@DavidPecoskie) reported
@cogeco was just on the line with customer service and the call was dropped from your side. Is it policy to call me back?
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Rachel B
(@mrsmama79) reported
@cogecohelps But I’ll be using your replies to make complaints higher up in Cogeco about how they didn’t fix my line. 5 mins to 5 now.
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Electrovator
(@Electr0vator) reported
@cogeco hi! Was there a power outage earlier? I ask cause our internet apparently got shut down for a while but it's fine now. We thought it was due to an unpaid bill, which we're working on and paying a bit of soon (and the rest at at the end of the month)
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Marisa
(@MarisaDSouza2) reported
@cogecohelps This has been done. Each time they issue a ticket!!!!!!! I need a resolution to the error Cogeco made......i need a time frame. I have 3 tickets on file and its been one month. #cogeco. @cogecohelps @cogeco
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Trey McGowan Sus AF NGL
(@KurasuSoratobu) reported
.@cogeco: "Since you're such a good customer, we're raising your Internet speed for free!" Also @cogeco in the same month: "By the way, we're raising the cost of your Internet."
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3PT
(@3pointtally) reported
@KDavJeff Ugh. I had so many problems with Cogeco in the past. I'd be fuming.
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Electrovator
(@Electr0vator) reported
@cogeco hi! Was there a power outage early? I ask cause our internet apparently got shut down for a while but it's fine now. We thought it was due to an unpaid bill, which we're working on and paying a bit of soon (and the rest at at the end of the month)
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Cherfan4ever1🌎🕊💕🦋#CherCrew
(@Cherfan4ever1) reported
@cogecohelps @bbailey861 @cogeco Many of us are interested in getting this. Please replace all FOX stations (which I don’t wish to support) with TCM. Thank you.
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buckinbronco
(@buckinbronco1) reported
@cogeco why is service still out?
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Ben
(@btunstall) reported
@cogecohelps @mrsmama79 Don’t give her that nonsense. Cogeco prioritizes their own customers over third party issues. I was going to have to wait 12 weeks for an install from a competitor using your infrastructure. Somehow Cogeco was able to install next day though? Hmm.
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Joyce Neill
(@anguswestie) reported
@cogecohelps No nothing has changed on my phone or my laptop same cogeco 5 g network?
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Chris
(@FadetoChris) reported
@cogeco services have been spotty all day but I still don't see a posted outage.
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Shelley Murphy
(@swagsmurph) reported
from
Pembroke, Ontario
@cogecohelps No service in Pembroke Ontario? I have been a Cogeco customer for less than 2 weeks!
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Michael Marchand
(@Mikemmarchand) reported
@erinotoole cogeco just informed me my rates are going up... 210/month for internet ,phone, and tv...that is on a customer discount for loyalty.. to me it's legalized stealing
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Marisa
(@MarisaDSouza2) reported
@cogecohelps There is no problem with me Alisha!! The problem is with Cogeco. Please refer to all the conversations i have been having with your colleagues. I am tired of repeating. Ty.@cogecohelps