Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (22%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Mississauga, Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Mississauga	Internet	14 hours ago
Toronto	Wi-fi	14 days ago
Toronto	Total Blackout	17 days ago
Oakville	Phone	21 days ago
Brampton	Internet	22 days ago
Sherbrooke	Wi-fi	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allan Gao (@Allan_Gao12) reported 9 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  MamaStyles (@MamaStyles77) reported 9 minutes ago

  If anyone needs help @nejsnave They can message me and I can compile names etc and send to Jen.I don’t have call service thanks @cogeco but my data is good!

• 
  Heisenberg (@IvantheTerr72) reported 10 minutes ago

  @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

• 
  Oasis0430 (@smercer0430) reported 10 minutes ago

  @cogeco is Oakville down right now??

• 
  Clanker (@clanker69420) reported 10 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 11 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  Crystal Vargas (@IConcedeToNoOne) reported 11 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.

• 
  Lexi (@Lexi58746074319) reported 13 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Giodoc (@dongiodoc) reported 13 minutes ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  JerryP (@yarop) reported 16 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 25 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  McBay Family (@McBayFamily) reported 32 minutes ago

  Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

• 
  Prime92 (@Prime921) reported 34 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Tyler Sommerville (@keithurbfan) reported 34 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  Patricia (@CanuckFootball) reported 36 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  TM™ (@TerraMagni) reported 38 minutes ago

  @mmabrey1 Should've answered the phone, @Rogers . This is a bad look ! Glad I switched years ago, their customer service was always bad. For those in here saying "switch to Bell", respectfully, no. Get cogeco if you can. Bell are the biggest crooks in the game.

• 
  Sharon Larose🇨🇦 (@blackies1) reported 43 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Dianne Williams (@SDM_1900) reported 43 minutes ago

  @cogeco STILL HAVING PROBLEMS!!!

• 
  Zoobie Singh (@zoobiesingh) reported 44 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  D.S (@Davidschonitz) reported 44 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 45 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  john (@leafsfan381) reported 48 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  Sport Junkie (@adrenalinehooks) reported 51 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  O'bs 🇨🇦 (@obinson) reported 51 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  justatroll (@wil56379) reported 55 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  rae ann asselin (@ragell) reported 56 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  Emshay* (@DrHawken) reported 57 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 57 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  MamaStyles (@MamaStyles77) reported 1 hour ago

  9 hours this week alone on hold as a terminally ill customer.Complaints made to @CCTS_CPRST and @CRTCeng About Cogeco mobile.Their licence to operate should be removed. How I’ve been treated for 4 months is disgusting. I want my 4 months of money back .My 25 hours of time back

• 
  gg (@bruins31311) reported 1 hour ago

  @cogeco why is epico once again down none of the Channels work!