Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (40%)
-
Internet (39%)
-
E-mail (10%)
-
Wi-fi (6%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Mississauga, Kitchener, St. Catharines, Burlington, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount, Amherstburg, Ottawa and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Total Blackout | |
| Kitchener |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Jack Lace
(@JackLace6) reported
@Mikemmarchand @cogeco Yeah and after you for cogeco for a credit you give you a LOUSY $2.00. Shameful and totally disrespectful to say the least. NO CUSTOMER CARE AT ALL.
-
RiRi
(@Madrid24_7) reported
@cogeco West is down I repeat west is down. I mean still
-
❄️ Querencia ❄️
(@63Querencia) reported
@gautamvadivel @cogeco Same. By the bridge. Everything's still down. 😕
-
Zachary Jeffery
(@03Zach) reported
@KLyo23 I had a blip of an outage today (I use Cogeco lines) but I can feel the frustration!
-
Angela
(@MonsterOncer) reported
@cogeco Hello we came back up yesterday about 5:00 p.m. but then last night around 11:30 it went down again and it's still down this morning. We're in the West end near College and Campbell
-
Berenica
(@justbvee) reported
Anyone else receive a message from Cogeco that problem is fixed but still have no connection?
-
sB ClubstaR
(@ClubstxR) reported
@cogeco still no service. And it’s 8 o’clock at night.
-
Ryan Kinsella
(@kins17) reported
@cogeco I have no internet in Waterdown and your site says there’s no outage......what’s going on with it?!
-
sB ClubstaR
(@ClubstxR) reported
No stream tonight. As I haven’t had internet (@cogeco) all day, legit since I woke up. And they say it’s some what fixed for majority of clients but... everyone still says it’s down.
-
Timothy
(@Timothy09143926) reported
@cogeco One time they put a zip tie on it to lock it. Lasted 2 days lol. Glad i switched to bell fibe after that came into my area. We have 3 people in our complex that still has cogeco all the rest went to bell fibe and haven't looked back. Way better service on bell.
-
Sean Previl
(@SeanPrevil) reported
@cogeco Any news? Still says 9:18 for restoration but that's about 20 minutes away. Is there any chance we'll get service back before tomorrow?
-
Jack Lace
(@JackLace6) reported
@cogeco Cogeco customer service definitely needs some improvement to customer care. You gave me a $2.00 discount of of my monthly bill for interrupted services that has happened 3 times in the past month. Bell or Rogers with give one month free for the inconvenience. You give 2 bucks.
-
Jack Lace
(@JackLace6) reported
@Mikemmarchand @cogecohelps @cogeco Yeah and after you finely reach cogeco customer Service for a credit they give you a LOUSY $2.00. Shameful and totally disrespectful to say the least. NO CUSTOMER CARE AT ALL. They dont care about their customers
-
Ed Miedema
(@miedema_ed) reported
Our internet has been down since Monday afternoon. Just wanted to send my appreciation to @cogeco for disconnecting my Internet I’m leaving me a nice little note in the door saying you’re going to do it. #whatareyouthinking #cogecosux #reallyhatecogeco
-
Caroline Taylor
(@armitaylor1) reported
@cogeco It’s 11:15 pm and still down. Close to Sandwich st.
-
TMarkovic
(@TB_Markovic) reported
@cogecohelps @cogeco your internet server is down, for about the 5th time in this short year so far. I’d appreciate if there was a number or clear way to report an outage as the website is useless & confusing to navigate, & it seems nearly impossible to contact customer support
-
Sean Previl
(@SeanPrevil) reported
@cogeco There are customers at the condo building on Riverside Dr. W just past Crawford that still have no services. Haven't seen a single return of service today even during that brief period we receives texts that the problem was resolved. Thanks for your work, but frustrating.
-
sB ClubstaR
(@ClubstxR) reported
@cogeco Still down
-
timkn8d
(@timkn8d) reported
@windsoriteDOTca Cogeco has to harden their systems because as more people have internet dependent phones, security cameras and alarms – the bad guys are going to target their lines.
-
jeff
(@RandomSkeptic) reported
@cogeco Still no service near the University either...
-
Bradley Lauzon
(@LauzonBradley) reported
@sytinvitations @cogecohelps I wouldnt go off that. Everytime I have no service cogeco says its fine
-
AfroZanpakuto
(@ApostleTife) reported
**** Cogeco for wasting my time today.
-
Reese
(@ReeseLambley_) reported
Cogeco so *** bro wtf
-
Jack Lace
(@JackLace6) reported
@cogeco Cogeco customer service definitely needs some improvement to customer care. You gave me a $2.00 discount of of my monthly bill for interrupted services that has happened 3 times in the past month. Bell or Rogers with give one month free for the inconvenience. You give 2 bucks.
-
Timothy
(@Timothy09143926) reported
@cogeco Here in Kingston the boxes are always open. You call to let them know you are having drops in service and tell them a box is open outside your home that you know feeds your house and 3 weeks later they show to close the box. Probably someone fed up with disconnects all the time.
-
Michael Marchand
(@Mikemmarchand) reported
@ComputerWhiz_ @cogeco customers PREPAY for the service, when the service goes down it means ive prepaid for a service i did not receive.
-
Michael Marchand
(@Mikemmarchand) reported
@BellaBladi @cogeco have you ever received a rebate for services you paid for that you never got? \
-
Angela
(@MonsterOncer) reported
@SandyGall71 @cogeco Hello I'm not sure they are. I had to call my children off their virtual learning yesterday and it seemed to come back up after school hours but then last night it's gone down again and it's not up this morning for us.
-
Jack Lace
(@JackLace6) reported
@cogeco My 2 year contract is coming due and because of the lousy customer service and interruptions in service I will be taking my business elsewhere. Thank you for the inconvenience
-
April Walsh
(@April4444) reported
@ClubstxR @cogeco Are you in the west? I'm still down and over it.