Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps That means I'd have to switch my email address for an untold number of services. I don't think I have any choice but to cancel this move from @Bell and lose out on hundreds of dollars in savings every month. This seems ridiculous to me. #Cogeco #CogecoHelps
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Cogeco
(@cogecohelps) reported
@BodaciousCopy @cogeco Hi Christine, I'm so sorry to hear about these issues. I see in your other message that you have disconnected your services with us to go to another provider. Is there anything at all that I can do to help? Thank you, Amy Cogeco
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Christine Bode
(@BodaciousCopy) reported
Cogeco sent a service technician here twice, a new modem & WiFi pods were installed & still the issues were not solved. So, almost 2 weeks ago, I switched to @Bell for my Internet service & purchased their fastest WiFi speed package with a new modem & WiFiPods.
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Kenbmac
(@kenbmac) reported
from
Hamilton, Ontario
Cogeco cable is down. Eastend Hamilton. Barton and Woodward. #cogeco
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Joey Coleman
(@JoeyColeman) reported
@cogecohelps I am not a Cogeco customer. I suspect the problem is on my end. Thanks for the offer
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YeetusCleetus
(@BeatinGamin) reported
@FlameheartL @Roblox_RTC ahahhahaha i got in pet sim x one of my vip's but rq disconnected ahahahahaha cogeco is pro network
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps Trust me, Graham, we've spent hours discussing this matter with Cogeco and Bell reps, but no one could witch our email addresses over, so we had to cancel the move (which would have saved us a ton of $). Now @Bell_Support is refusing to acknowledge the cancellation.
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malak
(@_malatonin_) reported
@Terror_Bvnny Ahhhh idk im not very tech smart sorry dude. You could always contact the wifi people or get a new router (that’s what we have cause cogeco sucks)
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ShweeLeigh1616
(@ashleigh_latham) reported
@cogeco HAS THE SHITTIEST SERVICE EVER!! If you can get another service, any service, do it!!
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🇨🇦John007007🇨🇦
(@thereviewguy77) reported
@cogeco No service at all for 8 hours get really frustrated
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Phil Taylor
(@PhilTaylorBIZ) reported
@CdnChamberofCom AGM Digitalization of Small Business panel: Corban Secor of @cogeco talks about digitization being "too big" for most SMEs to hire specialists, but the key question is what's the problem you are trying to solve and what partners can help. Right size. #CCCAGM21
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Christine Bode
(@BodaciousCopy) reported
For the past 6 weeks, I've been having WiFi connectivity issues that often cause my iPhone 11 to drop calls & my Internet speed to be sluggish or not work at all. I was using @cogeco as my Internet service provider & called them about 15x about this.
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Christopher Clark
(@ChClark1999) reported
@cogeco @cogecohelps Hey. I've had no internet since around 3:00 a.m. in Chatham and when I check the estimated outage resolution it just keeps getting pushed back 1 minute at a time. What's up with that?
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PVNC Learning Technologies
(@PVNCLearnTech) reported
Please be advised that due to a fibre cut at Cogeco, several of their customers are experiencing outages. Holy Cross and a large area of the city of Peterborough are affected by the outage and are currently without internet access.
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Ben Draper
(@bendraper) reported
@cogecohelps It is showing the same issue in a browser on a phone and on two other devices. My guess is an issue between crave and Cogeco’s APIs that aren’t working properly.
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps I'm sorry to be going through this. We were looking forward to making the move on Friday. This royally sucks. #Cogeco #CogecoHelps
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The Terrible Hook
(@TheTerribleHook) reported
My wife just dealt with the snobbiest @cogecohelps rep while cancelling our move from Bell. This move has been a nightmare. Trying to save money has never been more difficult. #Cogeco #CogecoHelps
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Carey Walker
(@CWalker1015) reported
So @cogeco…any idea when our service is backup on Mapleridge drive in Peterborough Ontario? #noworkfromhome
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David M Clark (Jr)
(@10PinHack) reported
@cogecohelps we appear to have an Internet outage in my area or my Cogeco modem/router device has finally died. Can you confirm? Hamilton North l8l4l2
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Esther Knight
(@EstherKnight16) reported
@cogeco 91 year old woman has been waiting for her phone service to be connected since the delivery date of Oct 23. Can anyone help?
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps At the moment it looks like we're going to have to cancel this move rather than spend weeks trying to contact everyone we have our email addresses set up with. That's more work than we can afford to engage in. This move has become a total disaster. #Cogeco #CogecoHelps
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Julie Francoeur
(@JuliFrancoeur) reported
@mikalskuterud 2 days ago the CEO of Cogeco (one of the biggest telecom companies in Quebec) told all major industry leaders at the CCM (Conseil Canadien de Montréal, a form of big corporate chamber of commerce) that he would support raising the minimum wage to 20$. Quite the media stir!
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Alyssa
(@alyssah0311) reported
@cogecohelps Cogeco not working in spillsbury area of Peterborough Ontario
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Ben Draper
(@bendraper) reported
@cogeco is your connection to crave broken? Suddenly all my apps stopped working on crave.
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Cogeco Ontario
(@cogeco) reported
Dear customers, Please, note that a fiber cut is impacting our services in Peterborough. Our teams are working to resolve the issue as soon as possible. We currently don't have an ETR. We apologize for any inconvenience this may cause. Tristan Cogeco
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps We're switching our internet and phone service from Bell to Cogeco, but how do we switch our email addresses? We don't want to be held hostage by the risk of losing our email, but we can't take that risk. What can we do? #CogecoHelps
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Debbie Y-M🇨🇦
(@Deb_Is_Young) reported
my @Cogeco main HD receiver is flashing 8888. Multiple unplugs for long time lengths, no reset happens. I went online to my account and the equipment page doesn't work to do an online reset. Go downstairs to my second TV, which has a Cogeco receiver, and 90 plus channels give
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Ghostheaven @ Leylan now!
(@Toastheaven) reported
@cogecohelps Brittany in customer service gave me a hand and manually fixed the name and password to my modem; Heads up that this appears to be a building-wide issue as none of the cogeco connections on my list follow the usual apt# naming convention anymore. Worthwhile checking into.
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Marietta L
(@westi3mom) reported
@cogeco why do I pay for a HBO/Crave subscription then get kicked out of a show I’m watching and when I try to sign back in and am told I need a subscription to sign back in! Your service is terrible and your phone agents can’t help, this has to be rectified. Give my my $$ back.
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps Trying that now. It seems crazy that we'd have to be held hostage by our provider so we don't lose a vital service like email addresses. How do you ever get people to switch over if your prices are low but you can't ensure a smooth transition? #Cogeco #CogecoHelps