Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (50%)
• TV (19%)
• Wi-fi (18%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	28 minutes ago
Toronto	Wi-fi	20 hours ago
Montréal	Wi-fi	21 hours ago
St. Catharines	Wi-fi	21 hours ago
Mississauga	Internet	6 days ago
Toronto	E-mail	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sampson.d.ramm (@SampsonRamm) reported 6 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Allan Gao (@Allan_Gao12) reported 8 minutes ago

  @cogeco I cancelled my internet service after my contract had expired, but you deliberately violated CRTC rules and charged me a $75 early cancellation fee. I emailed you about this issue, but you have ignored us. Do you regularly treat your customers this way and deliberately overcharge

• 
  Evan Cochrane (@cochrane_evan) reported 9 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Bob Loblaw (@Avocado26430508) reported 11 minutes ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  Mr. Montgomery (@MrBMontgomery16) reported 12 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  Mike Doris (@MikeDoris) reported 14 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 16 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 16 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  Clanker (@clanker69420) reported 18 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  B.Ray (@blueice1980) reported 19 minutes ago

  @cogeco Is north bay part of this outage

• 
  Gator 🇨🇦 (@wallygator23) reported 20 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  MamaStyles (@MamaStyles77) reported 20 minutes ago

  It took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end

• 
  mike grand (@mike_grand95449) reported 21 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  D.S (@Davidschonitz) reported 22 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  kait/POODY (@kitty_kattkait) reported 24 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Therese (@theresemacdona6) reported 27 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  Don Christie (@Don_L_Christie) reported 27 minutes ago

  @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

• 
  Lexi (@Lexi58746074319) reported 28 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  davide (@DavideVaracall2) reported 30 minutes ago

  My Wi-Fi is not working it’s been slow the whole week @cogeco

• 
  Austin (@pixlr__) reported 31 minutes ago

  @cogeco Why is my upload speed insanely bad rn

• 
  Tim Lowe (@rivinnorthbay2) reported 32 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Hugh G Azzol (@MrTuffster) reported 37 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  kevin (@ezrock_tor) reported 37 minutes ago

  @cogeco hi,jodi thank you reach me. It's little but upset last night when system outage,and no phone support and no outage shows in your website.

• 
  Barsky (@Barsky420) reported 42 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  Fyble (@Fyble) reported 45 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Blair (@blairs1) reported 46 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  t time (@rocketjr12345) reported 51 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 54 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  Lesley (@Lesley_Bergen) reported 57 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  JerryP (@yarop) reported 58 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!