Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 09/20/2024 06:40

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (18%)

    TV (18%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Brampton, Québec, Niagara Falls, Oakville, Guelph, Markham, St. Catharines, Welland, Scarborough, Burlington, Belleville, Cambridge, Montréal and Hamilton.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaBrampton Internet
CanadaToronto Total Blackout
CanadaQuébec Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • VoltzDr Dr.Voltz (@VoltzDr) reported

    @cogeco @cogecohelps Honestly fix your lines. Its unacceptable that you are still having this many issues in 2021. At the very least communicate instead of staying completely silent. Absolute joke of a company.

  • LIQUIDFRICTION Christopher Dyal (@LIQUIDFRICTION) reported

    @cogecohelps I think what is happening is that there was only limited internet coming into everyone's house right now. We've got five laptops running here and some people have internet and some don't. The secondary problem is that you can't get in touch with Cogeco via phone...

  • Bri3rl3y jay (@Bri3rl3y) reported

    @cogeco My internet and house phone are out since you guys run them together, hopefully you guys fix this soon

  • Sup3rDave Dave (@Sup3rDave) reported

    @cogeco @cogecohelps Looks like the outage is a DNS server problem. Easy band-aid is to hop on Google's DNS while this gets resolved.

  • Nathani78704805 Nathaniel Palmer (@Nathani78704805) reported

    @cogecohelps in Internet outage in Peterborough Ontario. Tried to report it on the website is using my phone's data but the actual cogeco website won't load.

  • Sup3rDave Dave (@Sup3rDave) reported

    @cogeco Looks like the outage is a DNS server problem. Easy band-aid is to hop on Google's DNS while this gets resolved.

  • SiniGrko Sinisa Grkovic (@SiniGrko) reported

    @servicesdown_ Down in Burlington. Cogeco is being silent and not providing any updates!

  • Costa_Klad Costa K (@Costa_Klad) reported

    @cogeco We are down in Oakville. We have been mandated to WFH and kids have online school. Kind of an emergency

  • ahmose_I Hany Girgus (@ahmose_I) reported

    @cogeco I rely on your internet service to work from home. I hope you fix the issue soon!

  • ButterBrained Mr. ButterBrain-Elect | Parler: @ButterBrain (@ButterBrained) reported

    @cogeco Your website is down and your customer support phone number just hangs up. What is going on?

  • carleekat ManyCallsManyMeetingsCLPOTTS🏴‍☠️ (@carleekat) reported

    Love when internet crashes. Phone lines busy. Website down. Way to go @cogeco... y'all knew today was first day of online learning... and yet, crickets. #cogecodown

  • GingerFin92 Bradley Finlayson (@GingerFin92) reported

    Outage in Niagara Falls as well @cogeco

  • Diego31630607 Diego (@Diego31630607) reported

    @antonellimark @cogeco Yeah my internet cut out just as we were about to be dismissed for the morning.

  • kathyRNCP Kathy Cooper (@kathyRNCP) reported

    @cogeco Do we have any sort of eta on resolution???

  • VickiSMcKinney Vicki (@VickiSMcKinney) reported

    @cogeco having trouble with my internet and don’t see any outages in my area. Have rebooted the router but still having trouble. Any suggestions

  • a_pale_jewel Val (@a_pale_jewel) reported

    @cogecohelps @HeatherTuba I think this is more than "an issue". This sounds to be a major outage. Can't even access the Cogeco website.

  • redinhamilton Redinhamilton (@redinhamilton) reported

    @cogeco Maybe try investing your profits in upgrading infrastructure instead of bloated CEO salaries and high manager ratios. Maybe stop contracting out all your maintenance to lowest bidder. Maybe that would stop all the "issues" you have.

  • kjcburton K. Burton (@kjcburton) reported

    There seems to be a cogeco outage in Burlington. I can’t even connect to the cogeco webpage by my phone to report it.

  • MinnieMom2 Minnie Mom (@MinnieMom2) reported

    @cogecohelps Major outage in Windsor as well. Cogeco status page won’t even load either.

  • justincooke182 Justin (@justincooke182) reported

    @cogeco As a temporary fix, hardcode 8.8.8.8 and 8.8.8.4 as your DNS servers until Cogeco fixes the issue on their end.

  • sanjgosain Sanjeev Gosain (@sanjgosain) reported

    @cogeco is the internet down in Burlington? Lots of students are not in class right now. Doesn’t seem specific to one user

  • TheGoatET Ethan (@TheGoatET) reported

    @cogeco I think I’m switching internet y’all are *** for 300$ a month straight garbage

  • LadanKatouzian Ladan Katouzian (@LadanKatouzian) reported

    Power is down in Oakville! Phone and internet! @cogeco #cogeco #oakville

  • C_NODZ C Nodwell (@C_NODZ) reported

    Anyone else experiencing an internet outage today? Really throwing a wrench into this synchronous learning. @Sflecce @cogeco #OntEdReality #OntEd

  • JustinHebb_ Justin Hebb (@JustinHebb_) reported

    @cogeco Horrible service.

  • pjelite Palace Fan Pete (@pjelite) reported

    @cogecohelps is the a major outage at cogeco in and around Dundas ?

  • crookid Russ (@crookid) reported

    @kirayabaa @cogeco @cogecohelps Cogeco not working in Bronte either....

  • JeremyChafe Jeremy Chafe (@JeremyChafe) reported

    @cogeco ok I am now done with Cogeco - I can’t believe I have waited this long - service is plagued with problems - another outage today - I don’t care if I have to go cellular

  • AMCTVMadMen Tarek El Refaie (@AMCTVMadMen) reported

    @cogeco internet is down and no one is answering your phones. What’s the deal?

  • ms_tiegs B. Tiegs (@ms_tiegs) reported

    @mmarquez0026 @cogecohelps @cogeco Oh wow! That is about 3 hours from my home. Seems like a big outage!