Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Belleville, Toronto, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Belleville |
Wi-fi | |
| Toronto |
Internet | |
| Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi | |
| Oakville |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Jansen
(@77Jansen) reported
Epico from @cogeco and 1gb internet was the worst decision I have ever made. More outages in the last year than 5 years with Bell. Not acceptable
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Summer
(@m2sunshineL) reported
@cogeco Current outtage estimated to be back at 8:07?! Um, m'ecuse me! The Leafs @MapleLeafs game 5 is tonight! Please let's the hockey God's fix this sooner
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LC
(@LC76823136) reported
@cogeco Epico sucks. You should be crediting customers every time your service is done! You will owe us money at this rate!
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Mark H
(@Knee_cheese) reported
Where can I watch the draft lottery online? Cogeco letting me down yet again
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Sarah K Proctor
(@SarahKProctor2) reported
@Living4_Today @cogeco I love the idea of EPICO, like being able to watch taped shows on my iPad or setting stuff up to record on my phone but man EPICO always has some sort of issue. My one box won’t stay connected to the internet.
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Brent Barker
(@BrentBarker3) reported
@cogeco @cogecohelps Why isn’t Sportsnet 360 not working on TiVo?
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Timlad67
(@Timlad67) reported
@cogeco Once again another Cogeco Epico failure!! 17 hrs last week no internet/tv, at least 3 hours yesterday morning no tv and now again at least 3hrs (so far and counting) no tv. Was on chat, and I have been offered the pleasure of paying $75 to cancel my garbage service!!!
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Cogeco Ontario
(@cogeco) reported
Update - 6:10PM Our techs. have identified the root cause of the issue impacting our EPICO service which does not seem to concern Cogeco only. We continue to work in collaboration with our vendors to resolve it as fast as possible. Thank you very much for your patience, Tristan
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🇨🇦🇨🇦Proud/Canadian🇨🇦🇨🇦
(@Canadian72) reported
@Bell I would love to have all three cable TV, cable Internet, and home phone once you bring service to the area of #Brockville. Because my wife and I are currently stuck with Cogeco for all three.
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rick cardamone
(@rcards88realtor) reported
@cogeco Are you kidding me!! Biggest night in the NHL for the draft lottery and its down!!! 🤬
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david mistry
(@mistryman007) reported
@CP24 Rogers bought source cable in Hamilton also trying to bully Cogeco into selling. Bell owns Virgin high speed and just started a rural DSL service in Telus is like bell but for western Canada
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The IᑎGᒪOᖇIOᑌᔕ ᗷᗩᑕᕼEᒪOᖇ
(@TiBachlr) reported
@OhStephanieSM @cogeco Actually, it ended 45mins ago... So stupid.
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Josh Adams
(@Sure_did) reported
@cogeco This is a really bad night for this to happen…. #game5 #GoLeafsGo
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Live4Today
(@Living4_Today) reported
@cogeco Just letting you know now that if I can’t watch the #Leafs game tonight, you’re company is dead to me. Way too many outages. Epico has been downright awful.
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Salami Mortadella
(@Baba_Ganoushy) reported
@TiBachlr @cogeco Very dumb indeed. Correction** They are all awful. Except maybe the green guy. Only one to actually answer questions.
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Zee Fish
(@ZeeFish29) reported
@cogeco At the very least give us an ETA. At what point are we given credits on our accounts for a service we continue to pay for yet feel relieved when it actually works?
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aman
(@canair147) reported
@cogecohelps . Been on the phone waiting for a tech for over 40 min. Let's go. I also received a new tivo 4k box or I should say used. I cannot see my used box on My Cogeco. The old broken one is still there, so I can't even self install. You should also have a call back option.
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Jenn Carr
(@JennySeee) reported
@cogeco @cogecohelps jfc still not working you morons
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Family
(@garcinia_cambo) reported
@cogeco Are you kidding me! Blame someone else. Not our problem??? @cogeco you guys are the worst!!!!!
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sam attinello
(@samattinello) reported
Cogeco went down for live TV at 4pm. Estimated time of being fixed is after 8pm. Thank God my box ia an android so I have the sportsnet app. I hope no one else has this issue tonight. Leafs nation would go nuts.
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DomCel
(@Domceleste) reported
@Knee_cheese @cogeco Why didn't I see all the cogeco Epico sucks reviews before I signed on a few weeks ago
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Josh Adams
(@Sure_did) reported
@cogeco I cannot believe there is a tv outage right now. There is a very important hockey game starting in a little over an hour. Fix this.
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Cogeco Ontario
(@cogeco) reported
Please, contact @CogecoHelps in DM if you are still experiencing an issue. We are sorry for the inconveniences this issue may have caused. Thank you, - Tristan Cogeco
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j
(@goleafsgo86) reported
@cogeco what the hell Cogeco. An outage right before game 5?! Common man!
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LC
(@LC76823136) reported
@cogeco Epico sucks! You should be crediting customers every time your service is down. At this rate, you will owe us money!
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DomCel
(@Domceleste) reported
@Cogeco your Epico system is down again. I've been a customer for 6 weeks and this is absolutely unacceptable. At least have the integrity to explain what is wrong and what Cogeco is doing to correct this continuous service drops. I think I should have stayed with Bell
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Ric Cudmore
(@ricudmore14) reported
@cogeco No problem .... Just give me a credit of $29.95 plus HST for the cost of NHL Network on the internet so I can watch the Leafs
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jp
(@DrToronto2112) reported
@cogeco Holly crap 💩 out in grimsby now I gota listen to the game on am radio
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Sidular!
(@Sidular) reported
@cogeco is down in the Hamilton area. That's neat. Would be suuuupppeeeerrrrrr cool if ya'll could fix this.
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DomCel
(@Domceleste) reported
@SarahKProctor2 @Living4_Today @cogeco I recently switched from Bell. What a mistake. Plus the epico app doesn't allow me to watch from outside my own home which sucks whereas with BellFibe I could watch from anywhere