1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. Cogeco
Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 50% Internet (50%)
  • 28% TV (28%)
  • 12% Wi-fi (12%)
  • 4% Phone (4%)
  • 3% Total Blackout (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Kingston, Toronto, Mississauga, Hamilton, Milton, Montrรฉal, St. Catharines, Guelph, Niagara-on-the-Lake, Niagara Falls, Toronto county, West Lincoln, Burlington, Langley, and Russell.

CityProblem TypeReport Time
Kingston TV 17 hours ago
Toronto Internet 1 day ago
Mississauga Internet 1 day ago
Hamilton Internet 1 day ago
Toronto Phone 2 days ago
Toronto Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • LynRandom1965
    LynRandom1965๐Ÿ‡จ๐Ÿ‡ฆ (@LynRandom1965) reported

    @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

  • EMTsquared
    [EMT]ยฒ Emmett (@EMTsquared) reported

    Cogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.

  • notsobigkahuna
    Alfred E. Newman (@notsobigkahuna) reported

    Cogeco doesnโ€™t help.

  • rraj2k12
    Shan Kumar ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ๐Ÿ‡จ๐Ÿ‡ฆ (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • Debstermistress
    THE Debster Mistress ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ–ค (@Debstermistress) reported

    @cogeco is saying thereโ€™s been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.

  • carol_nasvytis
    CanadianSoul ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฉ๐Ÿ‡ฐ (@carol_nasvytis) reported

    @peggy_blair Itโ€™s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I donโ€™t want to play this game ๐Ÿ˜ก Just stop gouging me

  • christiancont
    HumbertOst (@christiancont) reported

    @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

  • charmedone11
    Tatted_Stephen82๐Ÿ‡จ๐Ÿ‡ฆ (@charmedone11) reported

    @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful

  • PattersonKatiee
    Katie Patterson (@PattersonKatiee) reported

    @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?

  • Bubba_76
    Jeremy- Now what? (@Bubba_76) reported

    @rgfray1 I would have liked to have watched but because @cogeco **** the bed I missed it

  • Crypto_10_10
    Crypto_10 (@Crypto_10_10) reported

    @cogeco @cogeco Congratulations โ€” you guys officially have the worst customer support in the market.

  • RobertwGlover
    Robert Glover, no need to hide behind a username (@RobertwGlover) reported

    @cogecohelps Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

  • devynfarrugia
    Devyn Farrugia (@devynfarrugia) reported

    @cogeco My patience, for dealing with your customer support!

  • Cricrifi
    Cris (@Cricrifi) reported

    Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile wonโ€™t port her number. Over 20 hours lost on phone. @cogecohelps

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

  • FavaroKaren
    Karen Favaro (@FavaroKaren) reported

    @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

  • WendyStafford14
    Wendy Stafford (@WendyStafford14) reported

    @cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?

  • VickiSMcKinney
    Vicki (@VickiSMcKinney) reported

    @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

  • Bradsports2
    Bradsports (@Bradsports2) reported

    @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

  • GaryvanR
    GvR ๐Ÿ Vive le ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฌ๐Ÿ‡ฑ ๐Ÿ‡ฉ๐Ÿ‡ฐ (@GaryvanR) reported

    @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

  • TraceLynn
    Tracey (@TraceLynn) reported

    @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

  • Bradsports2
    Bradsports (@Bradsports2) reported

    @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

  • LORDCANTl
    roach!! ๐Ÿง€ INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported

    @virginmedia hey. can you explain why our virgin tv suddenly decided to become "cogeco" and insist we're in canada when we very much live in the uk and have never been to canada? we cannot access any streaming services.

  • Scootietang
    OneShot Scott๐Ÿ‡จ๐Ÿ‡ฆ (@Scootietang) reported

    These @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • Dom_Posts
    Dom (@Dom_Posts) reported

    @MinorityFinge @blunt_always @andyalbertan For 1Gbs internet with Bell my family was at one point being quoted 112$ ans that was in the full bundle. Cogeco gave us 50$ for the same thing. Bell has better infrastructure but if a new customer goes to get their 1Gbs it only costs about 60$. Both have discount brands

  • adrenalinehooks
    Sport Junkie (@adrenalinehooks) reported

    @cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!

  • pauldris
    pauline driscoll ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฌ๐Ÿ‡ง (@pauldris) reported

    @cogecohelps trying to cancel our cogeco services โ€ฆ

  • Mars_Robot
    Route 17 To SkyCountry (@Mars_Robot) reported

    @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

  • JustinSmith1087
    Justin Smith (@JustinSmith1087) reported

    @cogecohelps In other words, what can I do because @cogeco goes down so often, which takes me offline, which costs me a lot of money and reputation??? And I can't even reach you on the phone, or I'd be asking there. It's pretty gross service... Feels disrespectful.