Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (43%)
-
Internet (36%)
-
E-mail (10%)
-
Wi-fi (7%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Windsor, Kitchener, North Bay, Sarnia, Brockville, Toronto, Ottawa, Kingston, Oakville, Milton, North York, Hamilton, Prévost, Gatineau and Leamington.
| City | Problem Type | Report Time |
|---|---|---|
 Windsor |
TV | |
| Kitchener |
Internet | |
| North Bay |
Wi-fi | |
| Sarnia |
TV | |
| Brockville |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Jen
(@sellsy013) reported
@cogeco Still not working after reboot in Halton.
-
𝘼𝙫𝙞𝙫𝙖 𝘿𝙪𝙣𝙨𝙞𝙜𝙚𝙧
(@avivaloca) reported
@mrslyonslibrary Or at least #onted when there's a Cogeco outage & remote learning for the week ...
-
Philip Kriszenfeld
(@pkriszenfeld) reported
@cogeco Not working in Dundas!!
-
Canadian Yeti
(@ACanadianYeti) reported
@cogeco Any update? I understand it’s an unforeseen problem, but 3 hours is a rather long time an outage.
-
Big Red Jeb A.K.A. The Ginger Ninja
(@jebba67) reported
@RobertL05464438 @cogeco Their website...phone system...internet...tv. All **** the bed
-
Sylvia Roach
(@SylviaRoach16) reported
@CHCHNews Cogeco down in all of Ontario not news worthy it seems.
-
Michael Hope
(@Vibrexrepairs) reported
@cogecohelps Since the issue this morning with loosing internet connectivity, my Wi-Fi modem that I rent from Cogeco has lost its network settings and now I can not access my Wi-Fi, the default password on the bottom of the unit does not work. How do I get my Wi-Fi back?
-
Clara Dubois
(@ClaraDu53667555) reported
@cogeco I have rebooted. Still not working. 31 West Park Avenue, Hamilton, ON
-
Violet
(@violet_blue68) reported
@MikeJ32628846 @GinetteP @cogeco Great enjoy. With Bell I had horrible internet and customer service was even worse.
-
Clara Dubois
(@ClaraDu53667555) reported
@cogeco LIER!! Why are you lying? Ours are not working in Dundas, ON!!
-
astro-chalice world champion
(@pixstrad) reported
@cogeco Hi, having issues with the default modem user/pass not working, I require it to set up my wifi again (just factory reset the modem). Your phone support keeps giving me a busy signal. Appreciate any and all help.
-
Katie O'Hearn
(@katielizohearn) reported
@cogeco Same in Gravenhurst. Kicked back on, went back out again. Tried restarting and didn’t work. Outage again.
-
Cogeco
(@cogecohelps) reported
@NahrenShamoka Hi Nahren We had an outage today but it has been restored. If you are still experiencing an issue can you please try to reboot the modem? Thanks so much, Jodi Cogeco
-
Timi
(@Timi_TV_) reported
@cogeco Are we going to be refunded for the 6hr outage?
-
Cogeco Connexion
(@cogeco) reported
Dear customers, We wish to let you know that the issue that resulted in intermittent access to websites or no service altogether for many Cogeco customers today is now resolved. Our engineering teams worked diligently throughout the morning and early afternoon... (1/2)
-
Elizabeth Eisenhauer
(@EAEisenhauer) reported
@cogeco Hi Marilyn. Thanks to you and team for hard work. My internet seems back up but my phones (thru cogeco) still dead. Is that part of same problem?
-
Lia Andrade
(@casisi4) reported
@cogeco Not working again as of 3:16 pm in Oakville
-
Clara Dubois
(@ClaraDu53667555) reported
@cogeco Still not working in Dundas, ON. Why are you lying?
-
Bob Lablah
(@spierss67) reported
@jdeq @Sflecce 'Productive meeting with Cogeco today to discuss their amazing internet service and how quickly they can upload my vanity posts." @cogecohelps
-
bobby shurda’s Parole Officer
(@humongusShlong) reported
@MailJunky @cogeco It’s a dns server/resolver issue. The dns is what directs you to the correct website, so the internet works, just u don’t get directed anywhere. You can use cloud fare dns to get around it
-
Barb Pitt
(@bj_pitt) reported
@cogeco Still not working 🙄
-
Big Red Jeb A.K.A. The Ginger Ninja
(@jebba67) reported
@RobertL05464438 @cogeco Sure is. I want to call about other issues with the equipment...no can do
-
Willian
(@WillianHilamaya) reported
@cogeco Are we going to be refunded for the almost 8 hrs with out the service !!!
-
Lianne Warne
(@Lianne_Warne) reported
@cogeco Still not working in Oakville even after rebooting.
-
St. Louis School
(@stl_crusaders) reported
According to the latest update, Cogeco may have resolved the disruption to its Internet services. Service/intermittent service has been restored. If you are a Cogeco subscriber who experienced an outage, try logging back into your Google Classrooms.
-
Chrystal
(@chrystalsipstea) reported
@cogeco Still getting DNS errors.
-
jessethouin
(@jessethouin) reported
@JetDayz7 @northtron54 @cogeco Yep, the outage has surpassed the DNS fix from this morning. They now have a bigger problem, which could stem from the power outage in Oakville today.
-
Craig Wilkie
(@Outnumbered5_1) reported
@cogeco ...And to save everyone the hassle of chasing a refund you are going to automatically apply a credit with a little compensation to help offset the inconvenience for all effected?? No? I didn’t think so! I think a swap of provider is in order.
-
Rick Ali
(@killerbanker) reported
@cogeco Service seems to have been restored a couple of hours ago, thanks Cogeco. Having previously been with Bell for a number of years I can easily say Cogeco’s internet service levels far surpass Bell’s. Outages are resolved much faster and are much less frequent. Glad I switched!
-
Clara Dubois
(@ClaraDu53667555) reported
@cogeco Mine is still NOT working at all. Dundas, Ontario