Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (62%)
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E-mail (15%)
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TV (10%)
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Wi-fi (6%)
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Total Blackout (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Leamington, Sarnia, Cambridge, Montréal, Toronto, Brantford, Sainte-Thérèse, Mississauga, Concord, Waterloo, Kingston, Oshawa, Hamilton, London and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Leamington |
Internet | |
| Sarnia |
Internet | |
| Cambridge |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Brantford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Housden
(@MarkHousden1) reported
@cogeco Does that include ensuring your customers have internet access and ignoring them for 10 days . Think twice before using any Cogeco service
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Mike Benter
(@mvbenter) reported
@Swiftie01 The problem with Telcos is Canadas small population with large land mass. Building a network is a huge cost so the only way a competitor can operate is to resell Rogers, Bell, Telus and to a lesser extent Shaw and Cogeco. The company will never control their bottom line.
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Amanda
(@Amanda90097805) reported
@CHCHNews @seancowantv I wish I was able to watch it but cogeco cable is out at this time it sucks until they can fix it
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Mark Housden
(@MarkHousden1) reported
Day 10 , more lies and mis truths from Cogeco . The issue may be resolved on Tuesday . Please be very careful if you are considering using Cogeco services , the customer service is awful and there is no communication (when they do communicate they lie ) @CTVNews
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Amanda
(@Amanda90097805) reported
@cogeco 5 years never had problems now we had a snow storm black out and now I can't use nothing not right your team needs to get on it and fix the problem just not me it's others too in the Dundas area
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Tariq Razi
(@Tariq_Razi) reported
@cogecohelps my A/C# 50010985625 and my internet service is down for the last 9 hours. I have contacted Technical Help line and they say that the problem can only be fixed via COGECO Visit. The earliest date given is Jan 5th. This is pathetic customer service since we work online
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bmaggiemay
(@bmaggiemay) reported
At Cogeco I haven't have live TV in 4 days in Windsor & area. what's the problem. My landord pays for every thing. I can't give his name out he away hunting. Fix it or I'm going back to bell
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tygerstripes
(@justkyla) reported
@PaulChato @cogeco Block those barstools! Oh, right, landline. Never mind.
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Mark Housden
(@MarkHousden1) reported
Day 9 , still no internet connection . Cogeco continues to provide no updates or timeline for the issue to be resolved . Total lack of customer service , think twice about using any of Cogeco's services .
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Gav
(@RecordsCOD) reported
@Flawlengence @aramszn **** idk i got the cogeco default
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🦋sPiRiT bRiGhT💫
(@Jenn56518592) reported
I have spoken to a tech with Cogeco and I set up wht *** going on with our white box,he told me I would have to wait 4 weeks for one so I set it up with him but now my mute button won't come off when u touch it or I can't turn the TV off I need help plse can someone help me
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Mark Housden
(@MarkHousden1) reported
@cogecohelps Would like my internet connection back but Cogeco dont seemed interested no customer service , no communications .Worst internet provider in the country !!!!!
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peachjr
(@wpeachjr) reported
@CraveCanada Still not seeing it Niagara. i have crave through cogeco. any help?
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Swoace
(@swoace) reported
Since the storm down here in Fort Erie we haven't had internet service. Between @telus and @cogeco I pay over $350 a month. Telus coverage is brutal by the border and Cogeco can't seem to get a tech out. A lot of $$ to put out every month to not have services when you need them
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Gerry Timbers
(@GerryTimbers) reported
@cogeco I expect to be compensated for today’s #TV service.
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Jenn Schwartz
(@JennSchwartz4) reported
@cogecohelps My cogeco internet isn't functioning well today. My modem just went down and rebooted and the epico box has been showing errors for the past hour
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BigMattDog
(@BigMattDog13) reported
@cogeco absolutely the worst experience ever. @bell is the best. **** sakes.
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myobfool
(@myobfool) reported
@WAUUGHHHH @PaulChato @cogeco Odds are it was an automated phone bank using VOIP and a bank of DID #'s that they bought or stole and are spoofing the calling number. Sucks Paul, you probably did the only logical thing till they move onto the next victim. Hey can you give them JT's # in Ottawa
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Kevin Siddique
(@kboxlive) reported
@cogeco must be getting desperate because they're sending shady reps door to door to sell Internet. This is the second time now. Visible ID and a nicer demeanor would help. I don't need to be insulted after I ask the rep to leave *three* times. #ThoughtItWasABurglarInTheHood
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Mark Housden
(@MarkHousden1) reported
@cogecohelps Cogeco needs to provide and proper update , changing the restore time on your website every hour to the next hour is ridiculous..... if CNP can provide updated on the power why can't Cogeco do the same . Your service is terrible and your communication worse and
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Full Metal Smile
(@JFR3172) reported
@PaulChato @cogeco I had a similar problem years ago. Same solution. Am on anti spam CRTC fed list, no effect. Use only cell phones now. 🙄
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Mark Housden
(@MarkHousden1) reported
@cogeco @cogecohelps still no internet access in Crystal Beach , Cogeco unwilling to provide any update / status or timeline. The level of service is terrible and frankly unacceptable !!!!!
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Amanda
(@Amanda90097805) reported
@cogeco Now I woke up to 3 to watch this needs to be fix from the outside not going to be paying I should be getting a month free due to the cable not working at all or even being fix I called in on Monday guy send someone out but still not fix this is wrong not happy I been with you for
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wanedavis
(@wanedavis) reported
@cogeco your killin me… what’s going on in Thamesville… off on off on.. can’t communicate to j if internet is not working???
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Wildrose
(@WAUUGHHHH) reported
@PaulChato @cogeco Are there any features that can help? I work for a telecom although not the one you're talking about and Call Control will work if this is automated. If it's not, if it's literally a crazy person, it's a lot harder :/
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BigMattDog
(@BigMattDog13) reported
Missed midnight because you internet is ****. @cogeco
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Louis Desjardins 🇨🇦
(@LouisPDemocrat) reported
@cogeco Any chance your toll-free support line could lose the robotic voice recommending we go to cojecko caw?
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Tariq Razi
(@Tariq_Razi) reported
@cogecohelps my A/C# 50010985625 and my internet service is down for the last 9 hours. I have contacted Technical Help line and they say that the problem can only be fixed via COGECO Visit. The earliest date given is Jan 5th. This is pathetic customer service since we work online
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Paul Chato 🇨🇦
(@PaulChato) reported
@trav_mitch @cogeco Doesn’t help when you have hundreds of calls 5 min apart. Then it’s just the endless ringing that drives you nuts.
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BigMattDog
(@BigMattDog13) reported
**** you cogeco. @cogeco