Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (22%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Mississauga, Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Mississauga	Internet	21 hours ago
Toronto	Wi-fi	14 days ago
Toronto	Total Blackout	17 days ago
Oakville	Phone	21 days ago
Brampton	Internet	22 days ago
Sherbrooke	Wi-fi	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kait/POODY (@kitty_kattkait) reported 10 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 11 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Blair (@blairs1) reported 11 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 13 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  Tyler Sommerville (@keithurbfan) reported 13 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  narr 🌴 (@notnarr) reported 15 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  TM™ (@TerraMagni) reported 16 minutes ago

  @mmabrey1 Should've answered the phone, @Rogers . This is a bad look ! Glad I switched years ago, their customer service was always bad. For those in here saying "switch to Bell", respectfully, no. Get cogeco if you can. Bell are the biggest crooks in the game.

• 
  kevin (@ezrock_tor) reported 24 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 26 minutes ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  Clare A (@Murphysmom67) reported 29 minutes ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  Spartachat (@styttsvillain) reported 30 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 30 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

• 
  The Son of God (@touchescodling) reported 41 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 41 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported 41 minutes ago

  @Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great

• 
  Mike (@michaelzapper) reported 41 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 42 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  kevin (@ezrock_tor) reported 43 minutes ago

  @cogeco hi,jodi thank you reach me. It's little but upset last night when system outage,and no phone support and no outage shows in your website.

• 
  kait (@kitty_kattkait) reported 45 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Patricia (@CanuckFootball) reported 47 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  fck your fascist pancakes (@dubsy54321) reported 47 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  Amanda (@Amanda90097805) reported 50 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  Canadian Dividend Investing (@CDInewsletter) reported 50 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 56 minutes ago

  @cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.

• 
  justatroll (@wil56379) reported 57 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  Fyble (@Fyble) reported 58 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  Norm (@quietlybless) reported 60 minutes ago

  It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

• 
  Fyble (@Fyble) reported 1 hour ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  mike grand (@mike_grand95449) reported 1 hour ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 1 hour ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved