Cogeco Outage Report

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (56%)
• TV (24%)
• Total Blackout (8%)
• Wi-fi (7%)
• E-mail (4%)
• Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Ajax, Windsor, Toronto, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, Waterdown, and Peterborough.

City	Problem Type	Report Time
Ajax	Internet	1 hour ago
Windsor	Wi-fi	3 hours ago
Toronto	Wi-fi	2 days ago
Montréal	Internet	2 days ago
Toronto	Internet	2 days ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Valerie Davies (@vdavies65) reported 3 minutes ago from Kingston, Ontario

  My F1 race on Cogeco shows a blank screen. Whats wrong now. Seems every week there are issues with our TV programming. Damn.

• 
  Michelle Kuijer (@chellegbk) reported 4 minutes ago

  @alectranews @cogeco @cogecohelps I lied.. on long enough to give my work laptop some juice. Not sure if that is good or bad. LOL. Thanks again for working hard.

• 
  Rod Murray (@mrmuzzdog) reported 5 minutes ago

  @jdeq Canceling @cogeco was one of the most satisfying experiences of my retirement! Fortunately, we have a local Fibre to the home alternative where customers are treated with respect, calls are returned, support is helpful.

• 
  Jordan (@Nerwal85) reported 8 minutes ago

  .@TekSavvyCSR Cable internet currently down in St. Catharines - cogeco reporting outage in same area due to power failure. Same issue for TS?

• 
  Cogeco Ontario (@cogeco) reported 9 minutes ago

  Dear customers, Please note that a hydro outage is impacting our services in Niagara on the Lake, St-Catharines and Thorold. We apologize for any inconvenience this may cause. Thank you for your patience, -Tristan Cogeco

• 
  Linda Sendecki (@lucylin39) reported 9 minutes ago from Burlington, Ontario

  Who else is having trouble with @cogeco in Burlington

• 
  Scott Dillon (@dillon4412) reported 16 minutes ago

  I don't know why @cogeco hates me. I am a longtime customer. I don't know why I can't get the Detroit feed every night. I don't think Canada is a huge market for the St. Louis Blues. Thanks always Cogeco!!!! Very disappointed!!!

• 
  Micho Brujic (@mbrujic) reported 17 minutes ago

  @cogeco hello. Can someone tell me if there is an issue with TSN 4 channel 730?? It worked fine this morning, and now is telling me I’m not authorized to watch?? All my other TSN channels work fine??? I’m hoping there is a technical issue? Kindly advise.

• 
  librarybooks (@librarybooks) reported 20 minutes ago

  @cogecohelps @cogeco Never mind. I found it on a non-cogeco tv listings site. Doesn’t seem to be listed on your site?

• 
  Kat (@KatGrrrrrl) reported 20 minutes ago from Burlington, Ontario

  @cogeco super slow speeds… paying for 1 gig- Speedtest shows 58.94 mbps.

• 
  Sayit Straight 🇨🇦🏳️‍🌈⚛️💢🇺🇸🌊🌊🌊 (@PissedOffGenius) reported 22 minutes ago

  @cogeco Cogeco is such a scam. I was looking to add TV and they are so ashamed of their obviously exorbitant prices that they don't list their prices on their site. What legitimate company refuses to show what they charge for their service. Time to dump Cogeco and get Bell Fibe

• 
  Dayna Janzen (@dayloro) reported 24 minutes ago from Niagara Falls South, Ontario

  @cogecohelps Hi there Cogeco, is there internet issues in Niagara Falls? Reset my modem and still no internet for the last 20-30 mins. Any known outages?

• 
  hockeynut (@snowmanonfire) reported 26 minutes ago

  @gzilly4 @cogeco After more than 1 hour I’ll call during the week they really are a brutal service the blue screen of death pixelation like it’s an illegal box and the leaf broadcast I know on my phone 40 seconds before my tv does re the outcome of the game.

• 
  Lindz 🇨🇦 I've Been B✈t! (@IBBtravel) reported 26 minutes ago

  @cogecohelps @cogeco I was able to get through to a lovely gal named Chantal on the phone who was able to help me, even though it was me speaking with her the whole time & not my mother. Funny how she could help me & so could Steven & Amy back in March but Cole couldn't today.

• 
  Space obsessed doe 🌌🦌🔞 (@StardustxDakota) reported 34 minutes ago

  I don't like the concept of brand loyalty but bless @TekSavvyNetwork for having my back with good service and amazing reps because Cogeco can suck my butt.

• 
  Jerry DeQuetteville (@jdeq) reported 36 minutes ago

  Give me strength - I have to go to Cogeco today to get them to swap out our digital cable box that no longer works. I know I will be treated like an idiot (are you sure it was plugged in?) and offered dubious solutions. I’m ready - a new cable box or cancel the account.

• 
  Professional Wrestling Rules (@pw_reviews_2021) reported 37 minutes ago

  @cogecohelps So I've been told you're cogeco helps and that you're a customer satisfaction guaranteed company. I'd like to know what you intend on doing about the delay I'm having, the lack of communication with the supervisor, and the 23 days of having no internet, no phone, and no business.

• 
  Jonathan Hillis (@jonathanhillis5) reported 37 minutes ago

  @cogeco what’s up with your service why can’t I sign in to see the Mexico/,” vs Canada Soccer game?

• 
  Ashley Betty (@artisteashlei) reported 39 minutes ago

  @cogeco Trying to log in to my account right now to pay my bill and met with a “Sorry an Error Has Occurred. The service you requested is not available.” How annoying.

• 
  Rod Murray (@mrmuzzdog) reported 40 minutes ago

  @jdeq @cogeco The final insult was when the person on the phone at Cogeco hung up on me after I asked them to report to supervisor why I was canceling. Never going back.

• 
  Space obsessed doe 🌌🦌🔞 (@StardustxDakota) reported 40 minutes ago

  I would pay double what I'm paying for my internet now if it meant I never had to hear from cogeco again in my life.

• 
  Linda Sendecki (@lucylin39) reported 41 minutes ago from Burlington, Ontario

  @cogecohelps @cogeco Yes still problems. Tech support says it will take up to 2 weeks to rectify.

• 
  Nick Quinn (@nmq95) reported 41 minutes ago

  Just more high pay, low rate @cogeco service..... pathetic. Lol Sad really...

• 
  Chaya bat Canada (@SusanMorais) reported 43 minutes ago from Toronto, Ontario

  @AbigailEsman Your whole message is off because Canadians can’t choose Cogeco unless we live in their area. You just don’t know anything about our cable service but you tweet giving Canadians advice and then still think you are right. The problem with Americans hubris is far deeper than Fox

• 
  Total_Cas_Tastrophe (@Cass_Jarvis) reported 43 minutes ago

  I’m sending Cogeco my next phone bill since their internet has so many problems and I’m always stuck on data.

• 
  Austin Everden (@Austin_Everden) reported 49 minutes ago

  @Bell_Support 2 weeks and 4 bell techs later and you still can’t fix my internet. Worst customer service I’ve ever received as well. Cogeco here I come

• 
  Melissa Kurz (@melissakurz1980) reported 52 minutes ago

  @cogecohelps there seems to be a problem with the finale episodes that have been playing on tv and that are saved in Cogeco on demand for the married at first sight S13 E17 and E18. Rather than being the decision day episode and reunion part 1 it’s the 1st and 2nd episodes?

• 
  Jean-François Mezei (@jfmezei) reported 52 minutes ago

  Cogeco: removing retroactivity of rates once dispute concluded would motivate large media to negotiate in good faith to reach faster resolution. Fair point. #CRTC

• 
  Sayit Straight 🇨🇦🏳️‍🌈⚛️💢🇺🇸🌊🌊🌊 (@PissedOffGenius) reported 54 minutes ago

  @cogecohelps @cogeco I care about what I can see. I am telling you what I see. I just checked again & the screenshot shows the time in the lower right. Yet you still doubt what IU say. I'm currently ordering Bell Fibe to replace your internet service. When you call someone a liar, you can expect that

• 
  Bianca (Taylor’s Version) 🧣 (@Bianx_G) reported 55 minutes ago

  @cogecohelps @JamieCasselman I’m also in this area and a number of cogeco customers on my street (including me) have been dealing with spotty service all day and an outage for the past hour and a bit.