Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Watford, Montréal, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Watford |
Total Blackout | |
| Toronto |
TV | |
| Montréal |
||
| Montréal |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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1stWorldDude
(@1stWorldDude) reported
@cogecohelps @cogeco @CRTCeng Anyone who hands out any PIN online is asking for trouble, I'm on hold with billing now to have them sort this mess out.
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Mike Lazo
(@phoenixlaz) reported
**** u #cogeco. Charge an arm and a leg for no service….
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Brett Harding
(@Harding_29) reported
@cogeco service is terrible, should of went with Bell.
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Colin McAuley3@cogeco.ca
(@stepnahaff) reported
@cogecohelps We are fed up with the daily throttling of our internet "service"! As soon as we can, we will be gone to another ISP, never to return to Cogeco.
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Jesse B
(@MidwayMonsters8) reported
@cogeco I won't spend another dime until my internet works every week. Joke and over priced. You've lost a customer
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Louise
(@louisembruneau) reported
@cogeco outage on Burlington
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Ben
(@btunstall) reported
@cogecohelps @mrsmama79 Don’t give her that nonsense. Cogeco prioritizes their own customers over third party issues. I was going to have to wait 12 weeks for an install from a competitor using your infrastructure. Somehow Cogeco was able to install next day though? Hmm.
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kay♡
(@kaylaparnall) reported
idk wtf wrong with cogeco but this wifi is garbage
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Britt Walling
(@WallingBritt) reported
@cogeco my mom and brother have been having terrible Cogeco TV issues for at least the past 3 months with no resolution, despite several support calls and technician visits. They live in Leamington Ontario. They will definitely be looking for alternatives to Cogeco.
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Baby Yoda's Auntie 🇨🇦
(@BabyYodasAuntie) reported
Hey @cogeco you might wanna check Sarnia. Bad storm here and the net is out.
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Vishous
(@Vishous18) reported
Voice to text hates me lol. As I was saying people with phone and internet service, cannot call and speak directly to anyone, because we constantly get disconnected. #cogeco @cogecohelps
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Bosco
(@Bohsco) reported
If you want your sanity, never use any of @cogeco services under any circumstances. Haven’t had internet for a week due to their complete lack of common sense and customer service. Yo @bell do you know how to install internet at someone’s house in under a week?
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Niko
(@ItsNikoPiko) reported
@cogeco ...I've had technical support guys over to my house who have only changed absolutely nothing or fixed it for 30 minutes until after they left and it broke again. Go with literally anyone else.
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Rachel B
(@mrsmama79) reported
@Bohsco @cogeco @Bell I changed to a provider that uses cogeco lines because of the terrible Cx serv by Cogeco. But now I’m not a priority and they’ve left us (cogeco fixes the fallen lines) w/o internet all week and for online school next week. Because of fallen wire outside. I hate Cogeco!
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Trey McGowan Sus AF NGL
(@KurasuSoratobu) reported
.@cogeco: "Since you're such a good customer, we're raising your Internet speed for free!" Also @cogeco in the same month: "By the way, we're raising the cost of your Internet."
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Bryan
(@HeyNavComm) reported
@cogecohelps Happy to say I almost never require support with Cogeco Internet. Seven months since we moved and got the service and it's wonderful.
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Rachel B
(@mrsmama79) reported
@cogecohelps But I’ll be using your replies to make complaints higher up in Cogeco about how they didn’t fix my line. 5 mins to 5 now.
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bew
(@_brittwilson) reported
Guys @cogeco customer service slaps the absolute **** out of @Xplornet. Like xplornet used to make me want to puke and roll in it they were so difficult, cogeco ??? Damn they good
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Curt Atwood
(@AtwoodCurt) reported
@Dennis_A_V @cogecohelps @cogeco Tek savvy never let me down since I made the switch.
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Andy Walker
(@andywalker) reported
Nice work @cogeco you are screwing us all with inflated billing rates again. Time to start shopping again because the substandard service, technology and customer service isn’t worth the rates. Ugh.
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♠️ ACE
(@TheAce_Cleo) reported
@jodim2019 Just got a notice from Cogeco informing me that my basic service will be going up by $30 on November 1. Time to cancel. But then they will charge me the same price for internet service alone. Screwed!
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Rachel B
(@mrsmama79) reported
@cogecohelps I’m really pissed. I can’t even use my phone without wifi assist so we’ve been without phone and internet all week waiting on COGECO to fix the outside wiring but TelSavvy provides the inside service.
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Marisa
(@MarisaDSouza2) reported
@cogecohelps There is no problem with me Alisha!! The problem is with Cogeco. Please refer to all the conversations i have been having with your colleagues. I am tired of repeating. Ty.@cogecohelps
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Rachel B
(@mrsmama79) reported
@cogecohelps I did. They said YOU are going to be there before 5 EST today. It’s 4:18 and no one in sight. I can’t yell at them b/c they use your lines and therefore HAVE TO rely on YOUR techs for the outside wiring. We don’t use cogeco anymore because of your horrible Cx serv.
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Danielle Couffon
(@icequeen1371) reported
Dear @cogeco if you could kindly stop your DVR‘s from wiping all info and settings from it once a month, that be great. Happened with my old one. Just got a new DVR, less than three weeks ago and it was wiped today at 12:30. I actually saw when the signal was sent to the box. Wtf
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DG 🇨🇦
(@stdavidont) reported
@cogeco Our internet and wifi have been down since 11am today. I am unable to work. When is this going to be fixed. I'm in St. Catharines ON North East end of city.
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Alice
(@HuhAlice) reported
@cogeco any updates on the outage in Ancaster? Been out all day!!!
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BadrDS
(@BadrdineS) reported
Hey @cogeco @cogecohelps why your phone customer service keeps sending me to along waitlist that never answers the call, the minute I say I want to cancel the service?
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Marisa
(@MarisaDSouza2) reported
@cogecohelps This has been done. Each time they issue a ticket!!!!!!! I need a resolution to the error Cogeco made......i need a time frame. I have 3 tickets on file and its been one month. #cogeco. @cogecohelps @cogeco
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AH
(@habius) reported
@Bell Bell max 50 in my neighbourhood in burlington ontario. Cogeco is gigabit down 30 up. Guess who im using.