Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (19%)
• Wi-fi (17%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	2 days ago
Toronto	Wi-fi	2 days ago
Montréal	Wi-fi	2 days ago
St. Catharines	Wi-fi	2 days ago
Mississauga	Internet	8 days ago
Toronto	E-mail	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 26 seconds ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  Sharon (@RealSharonD) reported 7 minutes ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Sport Junkie (@adrenalinehooks) reported 8 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 10 minutes ago

  @cogeco outage in Renfrew

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 12 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 13 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Robin DaHood (@Shereto2) reported 18 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  Sampson.d.ramm (@SampsonRamm) reported 19 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 22 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 23 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Bob Loblaw (@Avocado26430508) reported 23 minutes ago

  @cogeco Seriously 45 minute wait time before I can spread to a real person?? Wtf? Absolute dog **** customer service.

• 
  kevin (@ezrock_tor) reported 24 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 28 minutes ago

  @cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.

• 
  @RGBAtlantica (@RGBAtlantica) reported 33 minutes ago

  @cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng

• 
  Mike (@michaelzapper) reported 33 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  Kenbmac (@kenbmac) reported 36 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  MamaStyles (@MamaStyles77) reported 36 minutes ago

  9 hours this week alone on hold as a terminally ill customer.Complaints made to @CCTS_CPRST and @CRTCeng About Cogeco mobile.Their licence to operate should be removed. How I’ve been treated for 4 months is disgusting. I want my 4 months of money back .My 25 hours of time back

• 
  The Wise Elephant (@TheElephante) reported 43 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 43 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  🇨🇦Canada United (@Charles65350398) reported 44 minutes ago

  @Reil76 @Bell Same here for years. Everytime i'll get. "I will send you a new reliever" Can i have a technician come out? "You dont need one" On to the service department. Within 2 seconds, it will cost you $75 dollars. I wiuld switch but Cogeco would have to dig up my driveway

• 
  fck your fascist pancakes (@dubsy54321) reported 50 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  Dogder16 (@edworthy37) reported 51 minutes ago

  @cogeco No internet connection problem here yet

• 
  Kelly Demorest (@DemorestKe48215) reported 51 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Evan Cochrane (@cochrane_evan) reported 53 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Bob (@DogLifeOntario) reported 54 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  Clare A (@Murphysmom67) reported 55 minutes ago

  RN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps

• 
  Norm (@quietlybless) reported 56 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 56 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  TheBigM (@johnref59) reported 57 minutes ago

  @CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.

• 
  O'bs 🇨🇦 (@obinson) reported 58 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.