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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 48% Internet (48%)
  • 29% TV (29%)
  • 14% Wi-fi (14%)
  • 4% E-mail (4%)
  • 4% Total Blackout (4%)
  • 2% Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, North York, and London.

CityProblem TypeReport Time
Toronto Total Blackout 3 days ago
Toronto Internet 3 days ago
Toronto county Internet 3 days ago
Nepean Wi-fi 3 days ago
Toronto TV 5 days ago
Bells Corners E-mail 8 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

  • notsobigkahuna
    Alfred E. Newman (@notsobigkahuna) reported

    Cogeco doesn’t help.

  • BrokenBlueOrg
    Broken Blue (@BrokenBlueOrg) reported

    Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

  • jmatulic19
    Jason Matulic (@jmatulic19) reported

    @cogeco What is wrong with your internet service the last two days. This is pitiful.

  • John_Bug
    John Bugailiskis (@John_Bug) reported

    @cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.

  • clanker69420
    Clanker (@clanker69420) reported

    @cogeco Time switch providers you guys are absolutely awful.

  • ChrysalisChris
    Chris Hitchcock (@ChrysalisChris) reported

    @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

  • KellySuzanne9
    Ultra MAGA Kelly (@KellySuzanne9) reported

    @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

  • mrsburnside2011
    MrsB (@mrsburnside2011) reported

    @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

  • Reil76
    🇨🇦Wayne🇨🇦 (@Reil76) reported

    @JGooballs No I ditched cogeco cuz my service was ****.

  • RealSharonD
    Sharon (@RealSharonD) reported

    @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

  • Kavik_plays
    kavik OAL (@Kavik_plays) reported

    @cogeco outage in Belleville. Any resolution time expected?

  • Lesley_Bergen
    Lesley (@Lesley_Bergen) reported

    I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

  • colinpurcellx
    Colin Purcell (@colinpurcellx) reported

    @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

  • Seaniebutts
    that gay guy (@Seaniebutts) reported

    @cogeco sucks

  • RickvonStauff
    Richard von Stauffenberg (@RickvonStauff) reported

    @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

  • obinson
    O'bs 🇨🇦 (@obinson) reported

    Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

  • JohnToles
    John Toles 🇨🇦 (@JohnToles) reported

    @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

  • richardp
    Richard P (@richardp) reported

    @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

  • yarop
    JerryP (@yarop) reported

    @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

  • quietlybless
    Norm (@quietlybless) reported

    @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

  • RickL77253254
    RickL (@RickL77253254) reported

    @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

  • DrHawken
    Emshay* (@DrHawken) reported

    Cogeco is down and Rogers seems ******, too

  • afrodyliac
    Afrodyliac (@afrodyliac) reported

    @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.