Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (53%)
- TV (23%)
- Wi-fi (14%)
- Total Blackout (6%)
- E-mail (4%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, MontrΓ©al, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 6 days ago |
|
Toronto
|
Total Blackout | 9 days ago |
|
Oakville
|
Phone | 13 days ago |
|
Brampton
|
Internet | 14 days ago |
|
Sherbrooke
|
Wi-fi | 14 days ago |
|
Toronto
|
Internet | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
John Toles π¨π¦ (@JohnToles) reported@cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.
-
Hugh G Azzol (@MrTuffster) reported@cogeco Shoddy service like this from any provider will push more to go towards starlink
-
Amanda (@Amanda90097805) reported@cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys
-
PWindsor (@PWindsor2) reported@MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?
-
Lola π¨π¦ποΈβΎπΈ (@shoegirl68) reported@Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great
-
Canadian Dividend Investing (@CDInewsletter) reported@kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.
-
Alan Cross π¨π¦ (@alancross) reportedOh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:
-
Clanker (@clanker69420) reported@cogeco Time switch providers you guys are absolutely awful.
-
Afrodyliac (@afrodyliac) reported@xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.
-
Redinhamilton (@redinhamilton) reported@cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage
-
The Wise Elephant (@TheElephante) reportedCancelling Cogeco after this. Wtf is wrong with these people
-
Kathy (@Friendshipgal) reported@cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back
-
Ultra MAGA Kelly (@KellySuzanne9) reported@corpcapture @cogeco All internet down around central Texas. Was this an attack ?
-
MamaStyles (@MamaStyles77) reportedIt took me 3 hours to walk home with my sick child.I couldnβt get any taxi fare and the buses donβt run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isnβt working and Cogeco says two days for a fix.i am at my wits end
-
JerryP (@yarop) reported@Allan_Gao12 @cogeco Cogeco customer service is piece of crap. I don't need to chat with AI, or listen for 10 minutes how to unplug the modem. When I need help, I need to talk to live pearson. And when I choose that option, I hear: Thank you for calling Cogeco. Good bye!.click. Unacceptable and rude
-
Allan Gao (@Allan_Gao12) reported@cogeco I cancelled my internet service after my contract had expired, but you deliberately violated CRTC rules and charged me a $75 early cancellation fee. I emailed you about this issue, but you have ignored us. Do you regularly treat your customers this way and deliberately overcharge
-
Sheri Stewart π¨π¦ (@SheriLorraine) reported@cogecohelps @kitty_kattkait @cogeco down Peterborough
-
kevin (@ezrock_tor) reportedYour service is down in Oakville,no phone support π€¬ @cogeco
-
Phil Nickerson (@PhilNickerson2) reportedHey @cogeco, your internet service is appalling. Starlink, here we come. π€¬
-
fore_not_four π²πΎπππΎπΆπ POPS ππππππππΉ (@altimaguy11) reported@LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.
-
Sampson.d.ramm (@SampsonRamm) reported@cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?
-
π¨π¦Wayneπ¨π¦ (@Reil76) reported@shoegirl68 @Bell Ya Iβd switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.
-
kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down Iβm messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.
-
Mr. Montgomery (@MrBMontgomery16) reported@cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!
-
Norm (@quietlybless) reportedIt says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng
-
Dogder16 (@edworthy37) reported@cogeco No internet connection problem here yet
-
urskims (@Urstrulykarims) reported@cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .
-
Clare A (@Murphysmom67) reportedRN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps
-
Sckurt Cobain π¨π¦ (@SckurtCobain) reported@MikeDoris @cogeco How does one line cause a province wide outage?
-
Kenbmac (@kenbmac) reported@cogeco My service is so slow I can hardly get online. Seguin, On