Cogeco Outage

@cogecohelps No worries. I managed to track it down. Channel is 438. Recently I was in a Cogeco store & given a hardcopy listing of Epico channels. In fine print it noted the list was current as of 6 Oct 2020🤨 #438 was listed as "SPACE" (the original name of the Sci-Fi channel).

@pluc @cogeco @Videotron In other markets where there's "competition" there is still only one physical grid, though, and one grid operator/maintainer. I have no idea how it works for cable network infrastructure though.

@pmarriott I'm with @cogeco, it's down and @videotron called me to try and convert me. They install generators on their cable boxes on electric posts. Ain't nobody trying to sway my electricity provider

@cogeco I am really sick and tired of going to the outage map for an "updated ETA" only to find a script that just tacks an hour onto the time I checked. We're not morons. Give us real tangible dates/times. Peoples jobs are at stake here. I understand it takes time but be honest with us!

@cogecohelps @cogeco on your reported outage section of your website, it states that no reported outages in my postal code however the internet is still out. Is this common?

@cogeco are there problems in sarnia area tv and internet acting up thx in advance

@cogecohelps @russreedyk That link information is incorrect, my postal code shows "no issues" I haven't had internet access since Saturday morning. So some CORRECT INFORMATION would be greatly appreciate. @cogeco

@cogeco is there an outage in St.Catharine’s, on cushman rd? We’ve been down at my work since around 9am.

@cogeco is there internet outage in Oakville between 3rd and 4th line north of Rebecca?

Hi @cogecohelps @cogeco, according to your reported outages section of your website, it states “no outage detected” in your area. However the internet is still out!

@cogecohelps Thanks Graham but I’m literally chatting with Cogeco right now and they are saying the website is not accurate or up to date. My postal code says no outages, Cogeco technician (yesterday and today) says there is still an outage,

@cogecohelps @cogeco Is there any updated info on Peterborough service? Your website still says there is no outage at my address, but no amount of rebooting, unplugging/replugging will change the fact that there has been no service since Sat.

@BenjaminRispin Not sure why a hydro outage affects the cable service? There are things called generators that Cogeco could be using at their stations.

You know what I love when the @cogeco @cogecohelps says there no outages and yet I come home from work (had working internet before I left at 10pm) and now its down again. And no way on their site under outages to report it... please. I just want to relax after work.

@cogeco I call bull crap I still don’t have net I am u promised on the website to have it on by 12pm and that time came and went Ty for the letdown

@cogecohelps @cogeco I've got some bad news for you guys, if your ONLY tech support answer is "have you restarted the modem?" when I've VERY ******* CLEARLY RESTARTED THE MODEM FOUR THOUSAND TIMES FROM THE 8000000 TIMES YOU'VE OFFERED IT AS YOUR ONLY RESPONSE that clearly is not the answer :).

@cogecohelps @cogeco I was in a tech support chat for 15 minutes... 5 minutes of support 10 minutes of the person not saying or doing anything on the other end then my chat "got transferred" to nothing? (: I'm honestly just so tired of this ridiculous company and their trash support.

Does anyone in the Ottawa Valley know a good internet service provider that IS NOT @cogecohelps @cogeco I'm getting REAL tired of my internet not working for hours on end every day and being told "nothing is wrong", stop wiping your *** with your customers faces please :).

@cogecohelps I spoke with a technician. They said outage. Why does the site say no outage AND why does everyone else have their Cogeco service working but me? The entire area has their internet and hydro back.

Hello @cogecohelps @cogeco my wifi was down at 2pm today and still isn’t back up but the website says no outages in my area. I’m in north end Peterborough ON. What’s going on? I also tried re starting my router and nothing .

@CBCNews "Former national security advisers, CSIS directors say U.S. could become a 'source of threat and instability'" Agree, and living in Canada is indeed like living above a **** lab. Too bad Canada's isolated, surrounded by 3 oceans and 'Murica. 😒 And @cogeco — DROP Fox "News". 🤬

@cogeco Outage map is saying east city in Peterborough has no outage anymore. After multiple resets of my modem this is clearly not the case. Still no internet at this time even though it is reported as fixed.

@cogecohelps @Kay33549518 @cogeco Like I said, I get that you guys are busy. I just don’t appreciate your customer service insisting that it’s all fixed when we can clearly see it’s not.

@Kay33549518 @cogeco Have called 2x. Both times - “ Let’s check your modem” Me: I don’t need you to check the modem - I need you to hook up the downed lines that are laying in our front yards - and no NEXT MONDAY is NOT an acceptable service call time. They promised today - we’ll see.

Not impressed w/ @cogeco. I get that there are a ton of service calls but don’t BS me that our service has been restored and it MUST be a problem w/ my house specifically when there are still downed lines lying all over my neighbours yards. A-holes.

@cogeco Would sure be cool if you could give us some real information about what was going on and the approximate time frame it will take to fix

@dee_ocean @cogecohelps @cogeco Hey Steven and team, could we get an ETR for this neighbourhood please? Communication has been very poor. And your outage page isn’t helping matters. You should just take it offline.

@wiredwoman My Cogeco internet is still down in downtown. Thanks for the update, Jeannine. I have used up all my data for the month so limiting it. Good luck to all! 👍👍

@cogecohelps @cogeco Totally! Another great feature would be to not text us everyday when your service is down while simultaneously sending invoices for that service.

@cogecohelps @cogeco Totally! Another great “feature” would be to joy text me every other day because your service is down. An even better “feature” would be to not invoice us when you can’t provide service.