Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh Cook
(@HughCook_ca) reported
@cogecohelps Thanks, Graham. How do you determine whether an outage was caused by Cogeco or Rogers? What I do know is that we are a Cogeco customer and we lost power for more than 12 hours.
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Susan Brown
(@georgetownbrown) reported
Seriously @cogeco?? This week 4 hours on the phone (again), new modem (lost count), 2nd tech visit (that makes 20+ visits) and still my internet still goes down 10 x per day. I pay big bucks for this!
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Stu Wilson
(@StuWilson1892) reported
from
Hamilton, Ontario
@cogeco How do you cancel a series recording on epico.
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mandy 🔮
(@amanda_kettle) reported
@cogeco jw if there is a reason I’ve had to reset my router multiple times a day every day this week?? Ridiculous that I pay for a service that barely works 🙄
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Masked Coffee Mug - wear a mask, dammit! 🌹
(@Left_handed_mug) reported
Has anyone tried the new Cogeco Epico TV service? Looking to ditch Shaw, and Bell is dead to me.
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Hugh Cook
(@HughCook_ca) reported
@cogeco I'll ask it again: Rogers is giving its customers a refund for the recent major power outage. Will Cogeco be doing the same?
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Pádraic Kerr
(@KerrPadraic) reported
@cogecohelps Crave is still down. Purchased my subscription through Cogeco and it hasn't worked for several days. I understand this is a known issue. On Demand isn't a real solution. Is there an update? @CraveHelp
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Pete
(@ThePlankKrab) reported
@DenverStruck_ @cogeco Hate when that **** happens
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rebecca
(@rebecca81374432) reported
@cogeco are you serious? Maintenance text said 12:00am until 6am and it is 9:29 and my kids cannot get online for school. Unacceptable! Cannot get through to an agent and have been hung up on twice! Now you website says the service will be down until 4pm. Unacceptable!
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🤖
(@unrealSaturday) reported
Anyone else’s internet slow ******** down after like 10pm? Swear to god ima bout to have a whole fight with cogeco
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jeff pilgrim
(@jeffpilgrim2) reported
@cogecohelps is there an issue with Crave subscription at Cogeco? My Crave is not recognizing my subscription since early April, I have confirmed my monthly charge is still being applied.
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Hugh Cook
(@HughCook_ca) reported
@cogecohelps Is there any connection between Cogeco and Rogers? It's telling, to me, that service from both Rogers and Cogeco were interrupted at the same time, which suggests to me it wasn't a Ontario Hydro problem.
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Denver ⚡️
(@DenverStruck_) reported
My internet has been down for the past hour and a half wtf is going on?? I’m trying to stream. Hello??? @cogeco
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K. Walker 🦩
(@SpecialK0900) reported
@scsmith_ It is now working. It turns out there was an issue between Cogeco and Crave. Have you heard anything back about your issue?!
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Linda
(@cutie1967) reported
Cogeco came yesterday for a simple job of moving modem. Ended up being here for 2 hours. He broke the modem when he knocked it over and tried to blame my computer. Not happy!! Cogeco service people are good but these 3rd party people are awful.
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Hugh Cook
(@HughCook_ca) reported
@AllLeafsAllDay @cogeco That's what made me wonder about @Cogeco. I thought it extremely coincidental they both were in an outage at the same time.
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Ruchika Bhatia
(@bhruchi87) reported
@cogecohelps @cogeco Hi from Waterdown! It’s been 3 weeks of your ridiculous service, 2 brand new routers later, I am still tweeting using my data. We work from home and absolutely can not go by without internet! You are putting our jobs and livelihood at risks!
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RCC
(@RCC22064875) reported
@cogecohelps old glenridge st catharines internet not working. Is there an issue with cogeco
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Anton Dinev
(@antondinev) reported
Understandably, 🇵🇹 courts refused to follow it. But the ECJ persisted, ignoring the diff. btwn *length* vs *beginning* of time-limitation in *public* vs *private* enforcement respectively, and in Whiteland, C-308/19, it simply copied Cogeco's flawed approach & solution.
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#DeaconsTable
(@deaconstable) reported
Anyone else in east #HamOnt with @cogeco Gigabit service and getting complete **** service? I pay for the top tier but since mid-March, hardly gotten over 100 KiB/s speeds. Different excuse each time I call and always wanting to send a tech but I know there are major line probs.
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sue emm
(@Bobabybo) reported
@ashillington Did you have to pay a fee to Cogeco ? I did that last time I had a huge lapse in service and I got stuck with a huge bill for a disconnection.
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jeff pilgrim
(@jeffpilgrim2) reported
@cogecohelps I appreciate the confirmation this has been going on for weeks...I will cancel my subscription which shows $25 on my bill yet on the cogeco website the standard price is $20...just unfair, and lacks transparency
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Jets Cry All Day
(@AllLeafsAllDay) reported
@HughCook_ca @cogeco Rogers wasn't a power outage
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JUDY
(@JudyShanty10) reported
@spicegrl @cogeco Mines not working now!
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Jimmy Says
(@NevadaTestSite) reported
@cogecohelps Lost IPv6 this morning after a brief power outage in L2M today. Only thing I didn't do yet was reboot the technicolor modem. Any Cogeco IPv6 issues?
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Mel
(@WaresyWares) reported
@cogeco For anyone considering switching over to Coegco for tv/internet services, don’t. I’ve been a customer for a month now and have experienced nothing but terrible customer service and technical issues.
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Bruce Anderson
(@StuffB_Rabbsays) reported
@cogeco Third day in a row we’ve had interrupted internet service
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Eric Menzies
(@Emenz85) reported
@cogecohelps why is the sportsnet app not connecting me through Cogeco? Are there server issues?
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Edite Sammons
(@EditeSammons) reported
@cogeco What is going on with channels? Badly pixelated #Cogeco in Niagara. Help needed
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Anton Dinev
(@antondinev) reported
In this case, but also in Cogeco, C-637/17, the key issue was to determine the *starting point* of time-limitation. Unlike Profi Credit SK, however, the Cogeco court failed to give proper consideration to that issue and, ultimately, issued an irrelevant/unhelpful prelim. ruling.