Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (58%)
-
TV (23%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Wi-fi (6%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Windsor, Toronto, Scarborough, Milton, Belleville, Burlington, Montréal, Markham, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Windsor |
Internet | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Windsor |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Kimberly
(@momgosomething) reported
Hi @cogeco we haven’t had proper wifi service since Tuesday which is awful since our kid was hospitalized. Do you know how you communicate with the medical team? You guessed it - virtual video calls He’s home now but… Monday we have appointments. Yes, everything is plugged in
-
“Rose City Rebel” Robert Lewis II
(@TheRobertLewis8) reported
@CdnMountainMan @cogeco Yeah, Cogeco decided to not allow me to sign in to TSN GO until AFTER it happened.
-
🇨🇦LordRob🇨🇦
(@Rowbear2001) reported
@cogeco Is anyone else having trouble with the apps on TiVo? I keep getting error code V315. I've done everything to reset the box but still says error. Netflix, YouTube, Prime.
-
Marisa D'Souza
(@MarisaDSouza2) reported
@cogecohelps @Gregory99998656 Hi Sandra. I am still waiting for cogeco to reinstate my security which was removed by a cogeco tech in error. Three tickets and two weeks later, no resolution! Not even a phone call!!!!! @cogecohelps
-
Yuri
(@nameisyuri_) reported
Wow the internet has been down for a while , Cogeco is trash
-
Mary Boynton
(@marybeaboynton) reported
@cogecohelps @cogeco i am reporting an outage. Phone and internet down. S/e Oakville.
-
dan pozzobon
(@Dpozz1314) reported
@startca internet down in st catharines? No reported Cogeco issues. What’s happening?
-
Chris Kaltwasser
(@ChrisKalt) reported
from
Sarnia, Ontario
@JadahParadox @leahvallee @comcast It's a monopoly. That's what happens. Canada isn't different. Just got up here and spent 4 days escalating support tickets thru Cogeco to enable MSNBC which is in our package. I'm pretty sure it was off for all of Ontario. I should get royalties.
-
Cogeco
(@cogecohelps) reported
@philliphodgson Hi Philip. I can check for sure. Looks like we do have an outage in St. Catharine's. I'm not sure what the issue is just yet, but I can tell you there is a team working on the resolution. It should be fixed shortly #Cogeco #Alisha
-
UMANG RAMANI
(@kishan99) reported
@Bhartiya_10 @cogeco @cogecohelps not good customer service at all….
-
Stephen Blair
(@blairs1) reported
@mlleKaren @cogeco I missed one of the biggest things to happen in pro wrestling in years. yet my those who streams illegal television had no issue. seems backwards
-
Don Vrooman
(@solvrdotcom) reported
@cogecohelps Any @Cogeco problems in SW Oakville? Our internet’s been down for an hour or so.
-
Franky Biz
(@BiztheWiz) reported
@Oakvillehydro No power outage, but Cogeco cable/internet service stopped at the same time at Neyagawa & River Oaks. I suspect it’s related.
-
AJ
(@iletdadogsout) reported
@dkritchie I called them on Aug 8th. They said your modem is no good. We are sending you a new one. 3-5 business days. We are on business day 7 so I called #primus . They didn't send the modem. Off to @cogeco tomorrow! Horrible service.
-
ETen
(@eten00) reported
@cogeco got notification through email that rates are going up … your service is not that good to be increasing rates I think it’s time to seek out a new provider #no #cogecoisnotthatgood
-
Chris Kaltwasser
(@ChrisKalt) reported
@JadahParadox @leahvallee @comcast Last Friday Cogeco gave me a ticket number and told me to call back Tuesday because the escalation team was off until then. So I waited to find it was a bogus ticket number. Opened another to find guy it was rejected due to operator error. The third guy gave a ****, it now works.
-
Jennifer Schelfhaut
(@JenSchelfhaut) reported
@cogecohelps is there an outage in L6m 5B7, area? Website says no outages but our Cogeco internet is definitely down.
-
FuriousFrank99
(@Furious_Frankk) reported
@oglone @cogecohelps @ttaylorrh Yep mine has been out since last night after they just came yesterday to fix it. Tired of Cogeco at this point and wait a week for them to come out and get internet for 6 hours then it crashes again
-
Ammar
(@RealAmmarGhouri) reported
Cogeco down in Milton area? @cogecohelps
-
gaze vigz
(@vigzfn) reported
@cogeco HELP ME MY WIFI
-
“Rose City Rebel” Robert Lewis II
(@TheRobertLewis8) reported
from
Welland, Ontario
Shoutout to @cogeco for making me miss the return of CM Punk. You’re the WORST.
-
Anthony Rinaldi
(@arinaldi1993) reported
When bell won’t do a single thing to keep you as a customer besides suggesting lowering your internet speed and removing channels to lower your bill I guess you go with cogeco….@Bell
-
DShipley
(@dshipley79) reported
@cogecohelps Is there an outage in Sarnia currently? They were connecting the Bell Fibe lines on our street today and now our Cogeco TV and internet is down…
-
Brooks
(@Brooksfromdabay) reported
@cogeco can you confirm an outage in north bay? This is the second day with poor/no service. This is getting frustrating. Bills are going up and service going down?
-
N0ah
(@NoahSakazaki) reported
It’s the greatest feeling ever to be free of Cogeco!!!! Months of dropped internet and failed promises to fix lines. No more because I finally switched providers. I’m free baby woooooo
-
Mlle Karen
(@mlleKaren) reported
@blairs1 @cogeco We are paying for an unavailable service.... That's funny 😡
-
***** Diana
(@Ms_RoRoTatted) reported
@cogeco @cogecohelps HELLO HI. YOU CANNOT BE THIS TRASH WITH YALL INTERNET SERVICE RIGHT NOW
-
PotHeadPals Entertainment
(@Potheadpals) reported
@cogeco by far the worst internet provider I've ever had to deal with in the last two days I've had to reset my modem six times and I've only had your services for a week this is just pathetic
-
jesus_sold_weed
(@jesus_sold_weed) reported
@cogeco fix your ****** app
-
Thriftyc90
(@thriftyc90) reported
@cogecohelps @ cogecohelps Just rec'd an SMS from Cogeco confirming there is no service on my street. I work from home full-time and I am unable to work when there is no Internet. This happens quite frequently as you can tell from my past tweets/DMs. What will be done to rectify this? @cogeco