Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (23%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	12 days ago
Toronto	Total Blackout	16 days ago
Oakville	Phone	19 days ago
Brampton	Internet	21 days ago
Sherbrooke	Wi-fi	21 days ago
Toronto	Internet	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kait/POODY (@kitty_kattkait) reported 3 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 3 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  McBay Family (@McBayFamily) reported 4 minutes ago

  Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 7 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Allan Gao (@Allan_Gao12) reported 10 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  Oasis0430 (@smercer0430) reported 11 minutes ago

  @cogeco is Oakville down right now??

• 
  Norm (@quietlybless) reported 13 minutes ago

  Service out & u have to fight to get a dollar back. Go to 'new arrival'section & MANY movies are locked??!! Wtf. They want you to pay for subscriptions. Outdated movies on cable so youll to pay for apps. scam. Bill is astronomical & service sucks. @cogeco

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 13 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 15 minutes ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 15 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  Rolomite (@rolomite) reported 17 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Austin (@pixlr__) reported 17 minutes ago

  @cogeco Why is my upload speed insanely bad rn

• 
  Fyble (@Fyble) reported 19 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  Alan Cross 🇨🇦 (@alancross) reported 20 minutes ago

  Oh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 20 minutes ago

  @MamaStyles77 @cogeco Cogeco mobile has only been offered to existing Internet customers. Mom has their Internet but does not want cell plan. Besides if Cogeco service is offline, so is our home phone. Another reason to have cell plan with different provider.

• 
  eppigy (@eppigy) reported 24 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  Rexraptor (@Rexraptor19921) reported 24 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  Lexi (@Lexi58746074319) reported 25 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Hugh G Azzol (@MrTuffster) reported 34 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  davide (@DavideVaracall2) reported 35 minutes ago

  My Wi-Fi is not working it’s been slow the whole week @cogeco

• 
  MamaStyles (@MamaStyles77) reported 35 minutes ago

  Can someone please help us.I have a injured knee and Tati has been seen at the clinic for strep throat I also don’t have a working phone and Cogeco has made a ticket and doesn’t know why I cannot walk home.I scrounged change to get here and I’m glad I did as she has strep. 😭

• 
  MamaStyles (@MamaStyles77) reported 39 minutes ago

  It took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end

• 
  justatroll (@wil56379) reported 41 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  Clare A (@Murphysmom67) reported 45 minutes ago

  RN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps

• 
  Robert Laing (@RobertLaing10) reported 45 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 47 minutes ago

  @MamaStyles77 @cogeco @cogecohelps Steven, Sandra or whoever is on right now, help Member get her service or funds restored. She could not make calls during hospital trip this week. That is concerning. Do better.

• 
  Kenbmac (@kenbmac) reported 50 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  Tim Lowe (@rivinnorthbay2) reported 51 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Smurfetteqt (@smurfetteqt) reported 55 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  Phil Nickerson (@PhilNickerson2) reported 57 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬