Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (41%)
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Internet (40%)
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E-mail (8%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Toronto, Barrie, Harrow, Windsor, St. Catharines, Napanee, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville and Petawawa.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Barrie |
Internet | |
| Harrow |
TV | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Laney 👩💻🥄🍊🇨🇦
(@pawprints1986) reported
@JoBlakely42 Now all they need to do is work with existing area providers in areas where in my case @cogeco and third party companies that piggyback cogeco are really the only cable options to make it truly province wide support I'm eligible, but it's not offered here
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Leslie Saker
(@lesliesaker) reported
@cogeco is there ever going to be a time when your services that we pay an arm and a leg for will work without interruption. Every single month there is an issue with something. When you have to reset your equipment more often than you have to brush your teeth it is an issue.
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petesmaluck
(@petesmaluck) reported
@startca Is Cogeco down too, or just Start?
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caleb
(@lalicich) reported
@elonmusk Can you guys adjust price based on speed offered? Like j would love to support starlink over bell or cogeco but paying 120 for 50download doesn’t work for me I wouldn’t mind paying it for like minimum 200-300. Or change price for 50 download speed? Idk
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Kay B
(@kayleeb1991) reported
@JohnDou38694475 @startca I chatted at Cogeco earlier today and they said it was a ‘signal issue in the area’ so at least at that time even Cogeco thought it was their problem haha
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Start.ca
(@startca) reported
@habibi_linda @petesmaluck Linda Linda, The issues that is occurring is not related to Cogeco. We are investigating issue from our side. We apologize for the inconvenience.
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James Heffron
(@jamesheffron) reported
from
Milton, Ontario
@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?
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professormorphplays
(@MorphPlays) reported
from
Oakville, Ontario
@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have
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Start.ca
(@startca) reported
@pasquino1975 Hi Bruno, We are sorry to tell you we have no current ETA. We are working to rectify issue as it is from our end not Cogeco.
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🏳️🌈 No longer birthday but still Bi 🏳️🌈
(@Ryytikki) reported
@petesmaluck @startca @cogeco isnt this an issue with cogeco's lines that start uses? idk why you'd want to move there instead
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🇨🇦GinaLeigh🇨🇦
(@AnnTipathy1752) reported
@Asagron @cogeco I got the same message. I also have Fx channels in my package. I got to the 3rd episode and it said my provider doesn't support the extended content.
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Bradlifer
(@LauzonBradley) reported
@cogeco how is it third party websites have a better idea of outages and problems than cogecos website?
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professormorphplays
(@MorphPlays) reported
from
Oakville, Ontario
@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!
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Doug Fuoco
(@DougFuoco) reported
@SammyJo58 @startca sometimes things happen that are out of peoples control. they worked all day to fix it and it seems to be working for me now. 6 hours out of 72 is a large percentage but couldn't he extend it by 6 hours? bell has down time as well i remember from being a customer. so does cogeco
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AstraPfizered HannaH Dog🇨🇦🏳️🌈😷
(@PoodlesLLC) reported
@startca Cogeco is having trouble too and I know you use their lines .. ?
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Bruno
(@pasquino1975) reported
@startca The support person I spoke to at start said cogeco issue? Have you contacted cogeco?
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Matt Lepp
(@Sprial_out) reported
@RAWaholic1 @startca If its a cogeco problem, theyre at their mercy..
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RevertzYT
(@IamRevertz) reported
@cogeco FIX YOUR ******* ****!
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🇨🇦GinaLeigh🇨🇦
(@AnnTipathy1752) reported
@cogeco @cogecohelps Why don't you support the extended content on the FXnow app, when you advertise it on your site? I can't get past the 2nd episode of a series. I have the Fx channels as part of my TV package and had to use my Cogeco login to access the app.
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Matt Lepp
(@Sprial_out) reported
@breachpunkrock @startca I mean you do you, but cogeco customers are also experiencing outages which suggests its an infrastructure issue, which cogeco is responsible for. Start just piggy backs on cogecos infrastructure, meaning theyre at cogeco's mercy right now ..
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Alchemy Mondays 🎴
(@alchemymondays) reported
@cogeco can you get your **** together? Internets been running like **** for the entire freaking day.
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Chris
(@ChrisChrisPlays) reported
@syraphic Ah ****. I know its still fairly new-ish but I felt like it should be installed just about everywhere by now. That's unlucky... I'm not sure if anyone else will be able to offer anything comparable if Bell can't install theirs there. Cogeco or Rogers would be next best. :/
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Fullmetal AllKenneth 🇨🇦
(@simplythekenny) reported
@JohnDou38694475 @startca Typically, with issues like these, Cogeco would be responsible for it. Without an absolute diagnosis, we can't tell who exactly is to blame but if Cogeco is responsible that might explain the miscommunication, the lengthening of the issue, and why Cogeco is actively brushing off.
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Stephen Wear Your Mask Clark
(@theMediaman) reported
@Bryson_M They're going to have to sell off some assets, like Bell did for MTS. I could see them selling off the division to Cogeco or @Videotron *me dreaming* If Videotron bought Freedom's mobile network, they'd have coverage in the four most populous provinces.
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Jeff Codling
(@Circuitjc) reported
@startca It is getting worse not better. My connection into Cogeco (Sarnia) is strong... the routing after that is f'd. I'm tethered to my phone now it is so bad. Can't work. Please don't force me to go to FTTH with B(h)ell. I love you Start but if you keep doing me bad... :(
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petesmaluck
(@petesmaluck) reported
@startca @cogeco you offering any deals incase they can't fix this in a timely manner?
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Nicole Pare
(@NicolePare1) reported
@cogecohelps @robrutherford Ours has been spotty all morning also, same with others on my team at work with Cogeco - we are in Ptbo also. There is definitely an issue today!
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myles dennis
(@mylesdennis) reported
@cogecohelps @cogeco A supervisor was supposed to call me this morning regarding my issues last night and so far no one has called??
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WaistedLoveWaistbeads
(@WaistedW) reported
@cogeco where is your customer service reps to answer your phones! I've been on hold 30:31 and counting 😒
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Start.ca
(@startca) reported
@PoodlesLLC Hi, The issue is not specifically with Cogeco. We have technicians working to resolve the issue from our side ASAP. Sorry for the inconvenience.