1. Home
  2. Companies
  3. Cogeco
Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 44% Internet (44%)
  • 33% TV (33%)
  • 17% Wi-fi (17%)
  • 3% Total Blackout (3%)
  • 3% Phone (3%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, Belleville, Napierville, and Calgary.

CityProblem TypeReport Time
Peterborough TV 9 hours ago
Toronto Internet 6 days ago
Montréal Internet 8 days ago
Arnprior TV 8 days ago
Mississauga Internet 9 days ago
Burlington TV 9 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • TheTerribleHook
    The Terrible Hook (@TheTerribleHook) reported

    @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

  • ddalessandro
    Dan D'Alessandro (@ddalessandro) reported

    @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

  • charmedone11
    Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful

  • _nekojima_
    nekojima (@_nekojima_) reported

    @peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.

  • shanupirangi
    pirangi13 (@shanupirangi) reported

    @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

  • EMTsquared
    [EMT]² Emmett (@EMTsquared) reported

    Cogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.

  • BrokenBlueOrg
    Broken Blue (@BrokenBlueOrg) reported

    Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • jennylee198
    Jenny 🇨🇦 (@jennylee198) reported

    Anyone else in Hamilton having internet issues? #Cogeco

  • mballack131313
    macker333 (@mballack131313) reported

    @NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future

  • shannleevee
    Shannon Lee (@shannleevee) reported

    @GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with

  • Proof187
    Proof (@Proof187) reported

    @cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.

  • Mark_Goldberg
    Mark Goldberg (@Mark_Goldberg) reported

    Frederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company

  • quietlybless
    Norm (@quietlybless) reported

    Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

  • BobsFavDaughter
    Laurie Tillich (@BobsFavDaughter) reported

    @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

  • solkumar
    Loud mouth (@solkumar) reported

    @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

  • atpracs
    Adamomni (@atpracs) reported

    @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

  • RobertAucoin13
    Dr. Robert Aucoin (@RobertAucoin13) reported

    I spend more time on the phone with @cogeco these days than people from my own family. @cogeco sucks. Do better

  • LynRandom1965
    LynRandom1965🇨🇦 (@LynRandom1965) reported

    @NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.

  • ChurrosBarkley
    Bobby (@ChurrosBarkley) reported

    Hey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?

  • robinson_p_g
    Paul Robinson (@robinson_p_g) reported

    @cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?

  • RobertwGlover
    Robert Glover, no need to hide behind a username (@RobertwGlover) reported

    @cogecohelps Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

  • EmperorSurjit
    Surjit Mohan Das (@EmperorSurjit) reported

    @cogecohelps My COGECO Internet is not working. This is happening very often. Now even after repeated resets it still not working. Unable to contact support which keeps asking for personal ID number which is not provided. On the App the AI assistant is useless

  • robynsmills
    Robyn (@robynsmills) reported

    @cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes up… you increase your prices….

  • Mars_Robot
    Route 17 To SkyCountry (@Mars_Robot) reported

    @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

  • pauldris
    pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported

    @cogecohelps trying to cancel our cogeco services …

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • carol_nasvytis
    CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported

    @peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

  • shawnwahs
    Shawn (@shawnwahs) reported

    @cogeco fix your ******* internet! It constantly goes down and I’m tired of this **** service or lack of service period!