Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (62%)
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TV (19%)
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Wi-fi (7%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sainte-Adèle, Sarnia, Mississauga, Toronto, Ottawa, London, Guelph, Montréal, Oldcastle, Stouffville, St. Catharines, Trenton, Milton, Hamilton and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Sainte-Adèle |
Internet | |
| Sarnia |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Skiingmom🙋♀️🎿❄🇨🇦🇦🇹🍻
(@Skiingmom2) reported
Ok is @cogeco having internet issues? Niagara connection horrible last 2 hr!
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Ben Shapiro Foot Worshiper
(@BenShapirosFeet) reported
@cogeco **** YOU AND YOUR YOUR **** WIFE PLEASE ******* QUIT MAKING INTERNET I CANNOT DESCRIBE YOU MUCH YOU SERVICE ******* SUCKS YOU SHOULD BE ******* EMBARRASSED
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Beverley Cude
(@beverley_cude) reported
@cogecohelps The account number is 50013193730. One example - Breakfast TV is scheduled to start at 6:00 am, and if I follow them on a streaming service, it starts then. On Cogeco it starts at 6:30 once or twice a week. The delay continues with all programs until mid afternoon.
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daveracher
(@daveracher1) reported
I expect garbage service from @cogeco but @CraveCanada needs to do better
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Bishal Gyawali
(@oncology_bg) reported
@cogeco @cogecohelps Internet down in Kingston now!
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Bishal Gyawali
(@oncology_bg) reported
@cogeco @cogecohelps Internet down in Kingston today!
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ko
(@kaitohaashi) reported
@cogecohelps internet down again 🥲 why do you hate us Cogeco??
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Jansen
(@77Jansen) reported
@cogeco what’s going on with internet in Welland? Up 5 minutes, out for 10 minutes for the last hour. Website says no outage
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Diana Davis Duerkop
(@gobble1181) reported
Cogeco are you down?
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AlexMcLarry's Life
(@AlexMcLarryLife) reported
@cogecohelps @cogeco Hey Cogeco grab a box of tissues cause you gonna cry, YOUR ******* USELESS! What ever dumb **** you have running your company should be fired, Half of napanees internet as been absolute dog **** for 2 months now. YOU HAVE 1 JOB! I pay 100$ a month for ****.
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Kelly Beauvais
(@KellyMBeauvais) reported
So beyond frustrated with my attempt to change my Cogeco service to the new EPICO. Way too much time of my life spent on this. Wish agents could give 100% of required information rather then getting a little more from each person I talk to. #frustated @cogeco
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Bitswift.Tech
(@bitswift_tech) reported
Attention #Cogeco #Business users: If you are currently using the DNS 24.226.1.94 or 24.226.10.194, please instruct your team to manually change your network’s DNS IP address configuration to 24.226.1.93 or 24.226.10.193. Old DNS servers going offline tomorrow. #Bitswift.tech
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AlexMcLarry's Life
(@AlexMcLarryLife) reported
@cogeco @cogecohelps Believe it or not, lots of people make a living by using internet, SO WHO ********! GIVES OUT INTERNET WITHOUT UPGRADING ON THEIR OWN END! Are you running a company or a scam? "It will be fixed in 2 weeks" has turned into 2 months. Absolutely useless.
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will
(@wc2048) reported
@cogeco My wifi is not working in Kingston. Is there an outage?
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Bill Embree
(@BillEmbree1) reported
Cogeco TiVo app again won’t let me sign in! I see it only gets 1 star in the ratings at the App Store and I wonder how it gets even 1 star. You’d think a media company could do better than this.
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Andrew F
(@eudusbeudiw) reported
@cogeco Is the an actual real-time estimate for repair completion? The Cogeco website is a bot, it simply adds 2 hours from the time you check your postal code to give you the service restoration time.
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Kim Sokol
(@kimsokol) reported
@Mixed_A_Track Tho the most infuriating tech support call of my entire life was years ago with Cogeco when I called with "Hi, I can't refresh my IP" and after two separate calls, one dropped, an hour on hold, a half hour of troubleshooting - "Have you tried refreshing your IP?"
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Robin Granger
(@masonictim) reported
Is cogeco down again?
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cm
(@traverse17) reported
@cogecohelps why is my cogeco not working
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seimo
(@seimooooooo) reported
@cogeco my **** no workie, as per usual
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AlexMcLarry's Life
(@AlexMcLarryLife) reported
@cogeco @cogecohelps Are the worst internet providers on the planet. They lie to their customers, and are selfish greedy, money grabbing thugs, making people switch to fiber optics, without having the resources to support all the traffic flow. A landline is better connection kys
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CircularLogic
(@CircularLogic89) reported
@ESilenzi4 @Rogers Unfortunately, they may not be able to provide their services everywhere in Hamilton. The service territories for Rogers and Cogeco are exclusive and do not overlap. If you live in an area serviced by Cogeco (or other cable provider) Rogers won't be able to provide services.
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Capt. DirtyBeard
(@Capt_DirtyBeard) reported
run a speed test says I'm getting 188 mb/s down meanwhile downloading a 29 mb file at 14 kb/s ??? lmfao wtf @cogeco
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Rodney Marois
(@patchcollecter) reported
This is crazy @Nexicom does not have tv cable and @cogeco or @cogecohelps wont allow Nexicom to service Peterborough clients TV cable :
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Lori Sirianni
(@4AnimalLife) reported
@judyatrinh Fox "News" propagandists, fan-girling over the protesters. Fox is utter garbage. Why is @cogeco carrying that US fascistic disinformation channel here in Ontario? How much of our sky-high cable bill goes to pay the outrageous fees Fox "News" soaks cable carriers? #UnfoxMyCableBox
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Thompson
(@JacobThomper) reported
@gordoooo_z @MasterHandJr @Bell Also Co-AX and DSL are two different standards. DSL doesn’t use a cable line, DSL is your phone line. Cogeco service techs literally said, it’s literally impossible to transmit speeds anywhere close to a GB over DSL. You have to have either cable, or SFP/SFP+ (Fibre to the home).
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Thompson
(@JacobThomper) reported
@gordoooo_z @MasterHandJr @Bell Cogeco service techs literally said, it’s literally impossible to transmit speeds anywhere close to a GB over DSL. You have to have either cable, or SFP/SFP+ (Fibre to the home). They are literally selling DSL and calling it fibre.
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Bonnie B.
(@BonnieB2B) reported
@PaulaMarieOliv2 @ezralevant Cancel all services with big business like Bell, Rogers, Cogeco, Facebook, etc. The impact will be huge if there are enough people doing it. Tell them you are cancelling because of all mandates etc. They will turn this around. Short term sacrifice for long term gain.
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Tim Wilson
(@TJWilly66) reported
@TekSavvyCSR looks like cable internet is down in Burlington. Can you confirm? Cogeco reporting outage due to hydro.
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Patrick McGuire
(@PatrickWMcGuire) reported
@cogecohelps @cogeco @Speedtest Why do you always ask for a DM? Why not address the problems and solutions in the thread? Anyways, it's better, after a full shut down, restart and a hard reset. Still no where near the 180 as promised that we pay for.