Cogeco Outage Report
Why is my Cogeco service not working?
Some problems detected
Users are reporting problems related to: internet, tv and e-mail.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 05: Problems at Cogeco
Cogeco is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (65%)
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TV (12%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (5%)
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Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Windsor, Cornwall, Ottawa, Brampton, Mattawa, Cambridge, Hamilton, Dundas, Montréal, Sarnia, Waterdown, Orangeville, Matane and Grimsby.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Windsor |
Phone | |
| Toronto |
TV | |
| Cornwall |
TV | |
| Ottawa |
Internet | |
| Brampton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Loud mouth
(@solkumar) reported
@cogeco should be out of business sooner or later with their poor customer decide. Service.! 2 days and still waiting for the promised call!
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dee gaud
(@gaudall) reported
@cogeco all my services are out. 2nd time in a week. For $337 a month. There has to be a more reliable and less costly service. DO BETTER. 😡
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John Sisson
(@jrsmuskoka) reported
@cogecohelps what’s the status update on COGECO service in Bracebridge. It’s been out all day. Why did the Cogeco outage website attribute the service outage to a local power outage when the was no such power outage occurring?
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Lance 🇨🇦
(@tbevel) reported
@cogeco and @cogecohelps. Long-time customer with no real issues. However, the switch to a new modem last week has been nothing short of a disaster. 3 technicians out to correct connection issues, and still the issue persists. Tech support have been zero help whatsoever. 👎
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Tatted_Stephen82🇨🇦
(@charmedone11) reported
@cogeco I am waiting to see if cogeco wireless service becomes a thing in 2025.
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The Kid
(@rryan365days) reported
The media is like calling Bell or Cogeco for billing or tech support. Call them 3 times for the same question and get 3-10 different answers. Or they transfer you to this person to transfer you back to get an answer. Your question is the same, but it takes how many people to fix?
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Sean O'Grady
(@deacon_spires) reported
Internet seems to be down in Burlington @cogecohelps @cogeco
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ross graham
(@grahamsie15) reported
@cogeco what a horrible company to deal with. Horrible services, horrible prices. Treat customers terribly. Stay away from this company. Oh and when you do cancel, expect unexpected bills to show up.
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C
(@Craig17981815) reported
@TOMTHEPHILO @WikkedBlissy @6ixbuzztv Lol no they didn't. They owned a crap load of stocks that's it. They had 0 say or power what cogeco did
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Rod Hardman, VA3ON/KE6ON
(@va3on) reported
@cogeco @cogecohelps While you have amazing counter staff at Oakville Syscon, your support Infrastructure is appallingly bad. I defy even experts to get thru the phone tree to a support person. Been down since yesterday AM and the best we can do is a tech tomorrow night???
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TheAvidOutdoorsman 🇨🇦🇨🇦🇨🇦
(@DRTI30) reported
@Canada19428452 @Blindsite2k @Starlink It does matter, regions do not have fibre/cogeco which is exactly the case here. For satellite internet, this far it's the fastest there is, we have tried all...they advertise speeds "up to" but it never happens.
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ari ☾
(@serizah) reported
@cogecohelps is cogeco down again in K6V :( website says no but my internet just cut out and usual troubleshooting isn’t working
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Rod Hardman, VA3ON/KE6ON
(@va3on) reported
@cogecohelps Outage in north east oakville and as usual, no outage reported on the site and NO WAY to talk to a Real agent - @cogeco @cogecohelps why to I spend hundreds of dollars a month on ?
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EmeTO
(@to_eme) reported
@cogecohelps any clue on why Cogeco is down in St Catharines & when it will be back up. Not a peep out of you & this is the 5th time this year my Internet has gone out & I work from home
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Dr James Porter
(@DrJamesCKPorter) reported
@cogeco useless company with lousy service … 3rd time in 4 weeks with no internet … 2 technicians out to fix it in the last 4 weeks …
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Alison Simpson
(@AlisonSimp77175) reported
@cogeco stop sending pushy salesmen to my door. If I want your service I will call you. You should be ashamed of sending your staff door to door in this heat wave.
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Mike Cable
(@m_cable) reported
@Mitch6669 @cogecohelps @cogeco Mine also dropped suddenly about 5 mins ago. When I visit the link provided to check on status in my area, after I enter my postal code and click Check Status, "no outage found". I'm in Burlington ON -- L7N1B3.
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somya agarwal
(@agarwalsomya123) reported
@cogeco any outage in Burlington Ontario at the moment?
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ks
(@kathgms) reported
@cogeco Can't cogeco service out in notl
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JOEY
(@JoeyTweeets) reported
yo @cogeco if another one of your ******* guys comes to my door at 9 PM he’s going to have a problem
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🏒⛳️ Mark Kennedy 🇨🇦
(@MarkKennedyQW) reported
Didn’t @cogeco used to send out text messages with alerts when their service is down? My internet was off for over 5 hours due to a power outage somewhere in the area and not a peep.
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Andrew Leach
(@AL34CH) reported
@SpexxieTTV @BellAliant Canada has the worst internet options, Cogeco, Bell and Roger's gouge you in pricing with little to offer. Its the same for cellular. You just gota pick the best of the worst.
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Darren Williams
(@CoercionJab) reported
@Starlink Interesting and I understand low net speed or not internet at all. Too bad the price isn’t changing because Roger’s and cogeco undercutting Starlink monthly subscription price forcing me to leave my Starlink up on house in hopes pricing will be equal or better. Canadian Starlink
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Steve Faguy
(@fagstein) reported
Cogeco received #CRTC approval to shut down CKYK-FM-1 96.9, a retransmitter of KYK 95.7 in Alma, after arguing the additional transmitter is redundant except in a small sliver north of the city, and not worth the cost. The transmitter was originally approved in 2008.
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Crystal Craig
(@Mrs_Baseball) reported
A few days ago, we switched our internet from Bell to Cogeco. Now, I'm currently experiencing location issues when logging into some of my sportsbooks. When it rains, it pours.
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Cars-Sports-News
(@CarsSportsNews) reported
@cogeco not happy with the results of the service call today. I was led to believe they did something that they did not. How do I follow up?
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Banana_banking_mac_
(@Banana_Mac_) reported
Y’all wanna hear how my morning went? Woke up to a horrible noise, I’m like wtf is that. A truck with a high load ripper my internet wire out of the the poll @cogeco doesn’t care and has a minimum 24 hour wait for a service call
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco @MBDan7 People seem to think these #CRTC labels will fix rural fixed wireless. How? If there is a competitor, people would switch - but there usually isn't a competitor. So, it ultimately comes down to spectrum, towers, economics. Everyone wants 5-bars, but they don't want new towers
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco About #CRTC nutrition labels: MP @MBDan7 said this morning that customers are frustrated with rural fixed wireless speeds, reliability. That doesn't get fixed by labels. It takes infrastructure investment. Need to stop doing stupid stuff that gets in the way of capital spending
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Commissioner Miner
(@fanCRTCProfling) reported
Cogeco clearly stated they collect congestion data at each and every node as part of proper network planning #CRTC. And this is what I said, this data should be on their website when a customer looks up their address, in real time.