Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (55%)
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TV (25%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Ottawa, Toronto, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham, Perth, New Prussia, Welland, Windsor and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
||
| Verona |
TV | |
| Port Lambton |
TV | |
| Kitchener |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Kaitlyn 💁🏻♀️
(@kaitmath) reported
@CappadociaJoe Ours was down up here - we had a Cogeco outage. I wonder if everything is bogged down
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hockeynut
(@snowmanonfire) reported
@mitchel_susan Cogeco can’t handle the bandwidth. Let me explain we all have 12 inch pipe for water but everyone on the street has multiple faucets on. My issue all 3 daughters are on video chat for 3-6 hours each at the same time, everything crashed then I told them to create a hotspot.
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Jessica Swan
(@jessicaswan21) reported
@cogeco Still not working in Thamesville either.
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Robert Glover
(@RobertwGlover) reported
@cogeco Would have been nice to know this before I spent 2.5 hours trying to figure out what was wrong, cause first thing ya say is did you reset ur modem, hint resetting the modem doesn't solve the problem it only exaggerats it having to reconfigure everything AGAIN
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Michael
(@Cryptics13) reported
@Outnumbered5_1 @cogeco (2) Also a simple change of the DNS server could have fixed the issue yourself.
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Joshmathies
(@1joshmathies1) reported
@cogeco No internet here in Dundas,ON - tried restarting router and changing dns multiple times, no luck. Even before the outage my internet seems to cut out and give no where near the speed that we are supposed to have. Disappointing.
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Jon Copeland
(@Jon_Cope1995) reported
@cogeco My service is still not working
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Craig Wilkie
(@Outnumbered5_1) reported
@Cryptics13 @cogeco And thanks for this too. Although maybe it would have been useful to those that didn’t know that a DNS server change would fix it to share that earlier?! Possibly not so ‘simple’.
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Timi
(@Timi_TV_) reported
@NikCHussle @cogeco All the more reason to voice your displeasure, my neighbour has tech savvy and he was never out. They use cogeco lines so that means it was a DNS problem. If you change your router settings you'll get internet again. Plenty of people have done this to fix the problem.
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Amy
(@Amy12724680) reported
@BarryRunions @Carminevittori5 @cogeco It's not the hour of internet savings cuz obviously that wouldb stupid to fight something like that, it's the disrespect for the customer, for u might've an hr, for others prolly didn't realized the service was down but for some that might've been really important.
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Jennifer Kingsbury
(@Jennife42874952) reported
@cogeco Rebooted 3x and still not working in Belle River
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Michael Hope
(@Vibrexrepairs) reported
@cogeco My rented Cogeco WIFI router changed the network name today so I could not connect. I had to look up how to change the WIFI network name and password to get the new password. Now my WIFI is back up. But it cost me usage of cell data that is not free to find this out.
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𝕄𝕚𝕝𝕠𝕤 𝔻𝕦𝕟𝕛𝕚𝕔
(@mdunjic) reported
from
Oakville, Ontario
@cogeco @cogecohelps what’s happening? Can’t get to your tech support via phone and my internet connection has been up and down the whole day?
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REDjuju1313
(@REDjuju1313) reported
@cogecohelps #cogecooutage #cogeco apparently it's fixed.. Not here in Thorold.. try calling customer support and it says "no" and hangs up
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco You Twitter lie to say that you were able to restore the service finally by 3pm? And pretend you did a good management? Number of affected customers doesn’t matter!! There is still NO internet connection!!! In DUNDAS/Hamilton, ON.
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J.Lauko 🇨🇦
(@JaysonLauko) reported
@cogeco all of my services have been off since 8am, you guys said you resolved issues yet I’ve restarted 3 times and still nothing
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CassandraW
(@CassandraWasney) reported
@foxtrot_187 @killerbanker @cogeco I wouldn’t say the outages are weekly but the speed issues are daily...it’s frustrating. I’ve worked from home for 12 years, I depending on the internet to work.
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Ruben
(@RubenAugusto) reported
@cogecohelps @cogeco Internet still down after modem reset. Is someone answering the phone yet?
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~Artemis~
(@ArtemisQuiver) reported
@cogeco Still out in St Catharines. Service was on for a solid 20 min then out again. Modem reset did not fix.
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Laurie Pringle
(@laurie_pringle) reported
@fernoorg @cogeco I haven’t had reliable internet for the entire 3 years I’ve lived in Hamilton... Cogeco can’t find and fix our problem. This is my life on a weekly basis. Time to let Rogers buy them out in Ontario
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Chrystal
(@chrystalsipstea) reported
@cogeco Still not working in Burlington.
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco Your engineering teams are NOT working diligently. I have no idea what they’re doing since NO internet in Dundas, ON. Please stop lying.
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GiantPanda 🐼
(@giantpandaTV) reported
@cogeco I know you’ve mentioned that the issue is now fixed - but my router still hasn’t come back online even after a reboot. Do we know the ETA on this?
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Timi
(@Timi_TV_) reported
@NikCHussle @JunkNorth @cogeco Maybe but if everyone did it then it's a loss for cogeco, they expect people to take it and like it. Calculate 12 dollars to thousands if not more people and they will fix their terrible customer communication. We still havent been told what happened
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Bunsonrocknstone
(@Bunsonrocknsto1) reported
from
Norfolk County, Ontario
@EstherGenRiseUp @AliAnne2010 @fordnation Probably a Cogeco problem.
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Nick Caughey
(@foxtrot_187) reported
@CassandraWasney @killerbanker @cogeco Exact Same... I'd never heard of an internet outage before nor reset my modem and I'd been with those "other guys" for 7+ yrs... now it's a weekly event... 🤔
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CassandraW
(@CassandraWasney) reported
@killerbanker @cogeco We’ve unfortunately had the opposite experience...4 months with cogeco and we have had more speed issues and outages then we had in 4 years with Bell...unfortunately Cogeco is our only option in our new home.
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verra.andy@gmail.com
(@VerraAndy) reported
@cogeco Still not working in Burlington after many reboots. I need this service for work. Are we getting a credit on our bill for this outage
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Robert Glover
(@RobertwGlover) reported
@cogeco I check everything possible resorting to calling as a last resort cause another thing is ya blame the customers hardware without knowing what they actually have - no more customer support anywhere anymore companies r only worried about the almighty dollar such a shame
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xBERRYSx
(@BERRY90667525) reported
@cogeco Not working in Niagara