Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Calgary, Toronto, Mississauga, Unionville, Ottawa, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham, Perth and New Prussia.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| Unionville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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cyn
(@fagpaws) reported
@cogeco your internet is some of the worst things ive ever seen/used, i cant do anything without me having to swap between my regular and 5g since it just stops working so often. **** you.
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Kris
(@oiler3535) reported
@YoungerGolf @rogerstv @Cogeco epico pretty bad too. 4k channels look good, but despite 190kbps speed, takes like 6 seconds to load after every channel change or fast forward press. UI also terrible. Way less user friendly than TiVo was.
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Hassan R-T
(@HRafiei) reported
@cogecohelps @cogeco I've spoken to a supervisor and left my honest review of the customer service we are receiving. Sad on how we get treated
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Rob
(@77bird17) reported
@cogecohelps @cogeco 5 months ago I was given a 3 year guaranteed term and yet my phone price went up this month, I called in was on hold for 45 minutes and was only rudely told changes are in the service agreement,
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tom hebert
(@tominwindsor) reported
@FreedomeVPN This week I started experiencing problems on my Android smartphone with loading content from the Washington Post app. The Walmart app was not working either. I have the Cogeco cable version. Both apps worked immediately when I uninstalled FreedomeVPN 1
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Mighty
(@MightyyyV1) reported
@cogecohelps @cogeco No it’s fine it’s not a stupid company but like why does it always go out, it hasn’t been working for 5 hours and we just got it fixed
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@kwTO2424 @Bell_Support Maybe try Cogeco? Bell is horrible. I should know.
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Paul Cote
(@pcoteman) reported
@cogecohelps @solyhico @cogeco Your service is terrible so is your customer service..answer me this, why do you have a pin code attached to each call? My wife can certainly call on ky behalf to cancel you
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Bee
(@BorderBuddyBee) reported
@startca I just Spoke with a tech, not seeing any issues but is submitting a ticket to @cogeco ; not sure if work is being done in the area or not.
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Teri Bell Arts - for a good cause
(@teribellart) reported
@Chaudetfroid Internet only, their modem has no router (their modem cost $120 tax incl, in 12 instalments over the first year) monthly bill is around $55 now. & now I totally blanked on the name lol crap but they buy their contracts from Cogeco (who i looked at & had a higher monthly charge)
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MinimalisTech | Javier
(@mnmlstech) reported
@cogecohelps cogeco my service has been out since 5pm. I’ve attempted to contact every phone number available and tech support does not go through. What’s going on? Poor business practice.
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Kris
(@oiler3535) reported
@cogeco needs to fix its epico system. Almost 40 seconds behind live in the #nhlplayoffs #LeafsForever game. Live sports is supposed to be live.
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Sue Adam 😷🧡💉💉 💉🦠
(@sdja3) reported
@CraveHelp Hi I am trying to use Crave app through #Epico box with #Cogeco. Sound is unintelligible and garbled! I have uninstalled the app and reinstalled x2 but no change. Can you help please?
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Tduubtwitch
(@Tduub5) reported
So my neighbor cuts my cable/internet/phone yesterday and @cogeco says they can't come fix it until SATURDAY!? Is this real life!? Is customer service not a thing anymore?
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Stefan
(@Steedorf) reported
Called @cogeco 6 weeks in advance to get internet setup at the new place. Day of they cancel cause they had no prepped their fiber lines. Wife and I work from home. Losing 4 days of work with no internet. Spent 2 hours on the phone while moving. Best they could do: $45 credit…
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Ayla
(@AylaWetherell) reported
@Tduub5 @cogeco That is TERRIBLE customer service. A business week to fix something your irresponsible neighbour did? I was able to have Bell come out same day. @cogeco sounds terrible.
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Kris
(@oiler3535) reported
@YoungerGolf @rogerstv @cogeco Sucks for live TV. Epico hasn't been bad that way, but ridiculous that "live" sports are actually upwards of 10-15 seconds behind the cable feed. And the record options are brutal. Many shows don't record new episodes, or randomly stop recording partway through.
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somya agarwal
(@agarwalsomya123) reported
@cogecohelps i need an emergency help. I moved to a new house today and my internet is not working. I called Cogeco about my move 2 to 3 weeks back and @cogeco mentioned that bo technician is needed. It’s just plug and play. Here I am, no internet and no technician available.
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MPM
(@mooreskypm) reported
@cogecohelps I’m going back with Bell. I don’t even have the energy anymore to communicate my disappointment and dissatisfaction with your “service”. With Cogeco it’s like expecting a high quality product from China.
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Brayden Marcotte
(@BarrDoon) reported
@elonmusk can you buy @cogeco and stop them from throttling my internet and not fixing a service I pay for? #Starlink #liquidatecogeco #cogecocartel
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Eklipze 🦖🇨🇦
(@EklipzeEh) reported
I just want to know why @cogeco @cogecohelps is such a useless company -.- holy ****, I'm stuck on hold for 40 minutes and then ya'll hang up on me? it's not bad enough that my internet has been cutting out for massive periods of time the last few days too?
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Hank Smythe 🇺🇦
(@HSmythe10) reported
@cogeco Hope @cogecohelps can fix the annoying ad-avail breakthrough on the audio with @CNN . Everytime it goes to commercial you get an audible DTMF style tone sequence. This is not on CNN regular "broadcast".
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RMG Legal
(@RMGLegal) reported
@TorontoStar That train left when Toronto Hydro sold it's telecom fibre network and Wi-Fi network to Cogeco for song. The infrastructure was already in place to provide a competitive alternative for the public. Unfortunately there was a lack of will and vision
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Mike
(@Bierundpretzels) reported
My internet has gone down 4 times in the last 5 days. @cogeco is the only option for speeds over 5Mb/s, I need @Bell to bring fibre to this area so they have competition.
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JC🇺🇦
(@JCCWhyte) reported
I love the @cogeco ad where a guy has trust for putting his ladder up to a woman’s window. Did she not trust you when you were in her apartment? Who writes this ****?
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Sheila Hobeck 🇨🇦 Lady of Dunans 🏴
(@SheilaHobeck) reported
@cogeco Woke up to no Internet. Would be nice to receive an email as a customer so we can plan accordingly for known outages.
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silver ! tobee • 66 days
(@klvnoa) reported
@myballsrmassive IP: 47.128.13.145 SERVICE PROVIDER: Cogeco Street: 1940 Wyecroft Road City: Bolton State/province/area: Ontario Phone number 905-857-5161 Zip code L7E 2C2 Country calling code +1 Country Canada
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Simon Sutherland
(@sdasuthe) reported
@cogeco your internet service stills sucks. Unreliable service is the only thing I can rely on. Do better
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Brayden Marcotte
(@BarrDoon) reported
@Bell offer me something so I can drop the cucks over at @cogeco for throttling my internet and not fixing their dog **** service supposed to be Fibre optics and I get 10 mb download
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Salami Mortadella
(@Baba_Ganoushy) reported
@TiBachlr @cogeco Very dumb indeed. Correction** They are all awful. Except maybe the green guy. Only one to actually answer questions.