Is Cogeco having an outage?

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

 Problems detected at Cogeco

Cogeco problems in the last 24 hours

Cogeco Outage Chart

December 14: Problems at Cogeco

Cogeco is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (72.96%)
  • E-mail (8.67%)
  • TV (6.63%)
  • Total Blackout (6.12%)
  • Wi-fi (4.08%)
  • Phone (1.53%)

Cogeco Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • lizchit
    Liz Lowry (@lizchit) reported

    @cogeco there is an outage in the L8e2j7 area of Hamilton. Cable and internet.

  • Dirk_Prenzel
    🇩🇪Dirk Prenzel🇨🇦 (@Dirk_Prenzel) reported from Quinte West, Ontario

    @cogecohelps Is there a channel with a burning fireplace and or Christmas music channel..A loyal Cogeco customer...

  • Amy_HC
    Amy Hall-Cummings (@Amy_HC) reported

    Cogeco outage in Beamsville.

  • northeast9
    jim millington (@northeast9) reported

    I am in Vineland Ontario Cogeco seems to be down

  • Mehqah
    Mehqah (@Mehqah) reported

    @NeginAfshar @PrimusHelps Primus is straight shit. Moved out of my parents house and got cogeco fiber optic unlimited for the same price and faster internet than the idiots can even tell you just to restart your router 34 times

  • ILikeConcertsTV
    I Like Concerts (@ILikeConcertsTV) reported

    The biggest **** YOU of the year award goes to @cogeco ! Not only have you blatantly been pushing off my issue for almost 4 months but You are denying me an adequate amount of credits for the time being as well! Never have I been so disappointed in a company so much in life.

  • emmetdavis7
    Emmet Davis (@emmetdavis7) reported

    @cogeco been on hold for 20 plus minutes. All I have kept for service is 25 dollar month TV. Think I will end up cancelling that as well.

  • HairitageBeauty
    Analia Moniz (@HairitageBeauty) reported

    My apologies to all my clients due to the technical difficulties with my phone line. I could dial out but I wasn’t aware that I wasn’t receiving incoming calls. Cogeco has now correct the issue. My second contact number is (905)8702004

  • Auron126
    Charlie Brooks (@Auron126) reported

    @cogeco no internet in Waterdown plz fix asap

  • hbows
    Hilary Bowslaugh (@hbows) reported

    @Mama__B @cogeco We having the same problem with our TiVo. Complained and was told they were working on it, let’s just say it still doesn’t work. We usually use the Xbox for Netflix now. It is so annoying.

  • MarilynYKing
    Marilyn King Nowak (@MarilynYKing) reported

    Koodo. Bell. Rogers. Telus Mobile. Wind, Cable Cable, Freedom mobile. cogeco have all had me on accounts. PUC & Hydro One. Yet the Health System treats me as invisible. Banks... Nova Scotia, Royal, Montreal, TD. Never Banked with maroon coloured bank except drive through. Cost $3

  • meg_pree
    Megan (@meg_pree) reported

    1/2 Hey @cogeco Some tips on how to improve your sub par customer service. -Make sure to assign qualified individuals to cases! -Call the client to inform them if a delay you've been aware of for several hours is going to occur. (Bc an unqualified tech was assigned to a case!)

  • AnnieBodyCanada
    AnnieBodyCaNaDa (@AnnieBodyCanada) reported

    @Cogeco .. Total BS with Loyalty Dept... I was told on Oct.16 that my bill would be down $57..even wrote down employee name. Flash to today and this promise was NOT honoured. Get it together. No choice but to leave u completely after 20 years. Ridiculous!!👎👎👎

  • rgordom15
    bob gordon (@rgordom15) reported

    @cogecohelps Thanks. Just trying to save a few bucks. My new phone service provider has given a pretty good quote. I haven't had time to take a close look at my bill from Cogeco to decide

  • davidnestico200
    David Nestico (@davidnestico200) reported

    @leafallday @Bell @cogeco I wish lol, its been years and nothing has changed, same problem and tech support doesn't do anything

  • leafallday
    Leafs All Day (@leafallday) reported

    @davidnestico200 @Bell @cogeco I've seen a lot of people have the same issue around Ontario, hope they get their shit together soon.

  • rockstarphylly
    Phylly (@rockstarphylly) reported

    @cogeco worst service ever. Someone just hung up on me after almost setting up new services. I have 4 other accounts with you. Crazyyyyyyyyy annoying

  • JamesBoutros
    James Boutros (@JamesBoutros) reported

    Man, @cogeco internet has been terrible lately

  • johnsid
    John Sid (@johnsid) reported

    @cogeco# Such bad Customer Service. Call gets dropped and the don't call you back, you have to call back in and start over.

  • Andrew135790
    Andrew C. Dyer (@Andrew135790) reported

    @Baird9965 @cogecohelps @cogeco Yeah and tekk issues cogecos lines so really it’s pointless lol, Bell is the most stable but you pay ridiculous prices for lower speeds.

  • Baird9965
    Baird 🇨🇦 (@Baird9965) reported

    @Andrew135790 @cogecohelps @cogeco I just call laziness, their ego is so inflated they don't give a shit. Tekksavvy is so bad, I have no experience with bell, but my sister has Tekk and it is the slowest network I've ever experienced.

  • Andrew135790
    Andrew C. Dyer (@Andrew135790) reported

    @Baird9965 @cogecohelps @cogeco For real, just doesn’t make sense why they wouldn’t do it, they claim to be the best in Hamilton but they can’t notify anyone. Sucks that they’re the only real game in town besides bells inflated prices or tekksaveys slower speeds.

  • Locallls
    𝙇𝙤𝙘𝙖𝙡𝙨 (@Locallls) reported

    @AlexLoscavo Bro yes cogeco is shit, 4 nights out of the month internet shits down for like 5 hours.

  • Baird9965
    Baird 🇨🇦 (@Baird9965) reported

    @Andrew135790 @cogecohelps @cogeco Preach. Everytime it goes down I start to instantly think I didn't pay my bill or they just shut me off for no reason. I have college exams to do tomorrow, this shit freaks me out. A simple email goes a long way.

  • Andrew135790
    Andrew C. Dyer (@Andrew135790) reported

    @Baird9965 @cogecohelps @cogeco Yeah they don’t tell you when they’re going to do it, which really is the worst part, if I knew I wouldn’t be nearly as annoyed because I’d be able to prepare for it, but randomly going out gives me no info so I think it could be something worse. Just horrible business practice.

  • Baird9965
    Baird 🇨🇦 (@Baird9965) reported

    @Andrew135790 @cogecohelps @cogeco I've only been with Cogeco, but I hear ya. This shits so frustrating, I can't even find online if their doing maintenance or anything. Cogeco has always been shit lol.

  • Andrew135790
    Andrew C. Dyer (@Andrew135790) reported

    @Baird9965 @cogecohelps @cogeco Yep, few years back it would just go out every night because of signal issues they never fixed in my area (we moved lol), now it’s every week with “upgrades” so frustrating that they can’t fix anything yet other ISPs don’t have to upgrade or do weekly maintenance.

  • Andrew135790
    Andrew C. Dyer (@Andrew135790) reported

    @cogecohelps @cogeco will always be the worst ISP in the Hamilton region. Who needs to do weekly maintenance for what seems like eternity, Bell or Rogers never has this issue, it’s only a cogeco thing. They never warn you either, an email would be nice at least so I know.

  • AlexLoscavo
    Scavo🇨🇦 (@AlexLoscavo) reported

    If you guys haven’t noticed I’m having serious internet problems lately...**** cogeco

  • azfar_d
    NextGen (@azfar_d) reported

    Wonderfully strange : called Cogeco and got to know of outage at Oakville (sixthline and Dundas) area. However the cogeco outage report web link shows no issues to report.

  • NOTLRick
    Rick Donaldson (@NOTLRick) reported

    @cogecohelps thanks for your nonresponse to my simple request for information on cogeco outage in niagara on the lake. Second time in a month and it's been hours...

  • Canibehealz
    Canibehealz / Chadd, trying hard to survive (@Canibehealz) reported

    @SoakzyXD @BlizzardCS Just chiming in, it isn't just Rogers based. I think its a hop somewhere heading in this area over the border. I'm with Cogeco and have had some issues (though not always) where I get a couple hours worth of 280-350ms when I'm usually around 55 and totally playable.

  • OctaviaDaenerys
    Octavia Daenerys (@OctaviaDaenerys) reported

    Oh how I wish I had .@BBCAMERICA or .@bbc but sadly I can not with out overpaying .@cogeco for a crap ton of useless channels I hate when all I want is .@BBCAMERICA .@HBO and .@TheCW I’m told just for those channels would be over $200/mo which is insanity

  • mjbickerton
    Michael Bickerton (@mjbickerton) reported

    @cogecohelps Hey, large outage here in Oakville, down and out! @cogecohelps no confirmation of time as of yet. #cogeco #downandout #askbick

  • Habs4Stanley
    Habs fan Mike🌎🚀 (@Habs4Stanley) reported

    @HabsFanInTO @DahlinFutureHab I'll never forget that World Series. It went extra innings in game 7. Moises Alou was on base and Bonila was at bat 3&2. Then my cable went dead. Cogeco almost had my TV thrown threw their office window that day.

  • abarcelos_
    alice uwu (@abarcelos_) reported

    James Acaster’s repertoire is my favourite thing to listen to while painting, but since we haven’t had wifi for a while (again **** you cogeco) I cant watch Netflix without killing my data. (+)

  • ipcountry (@ipcountry) reported

    The Internet Service Provider "COGECO-PEER1 - Cogeco Peer 1" (AS13768) is located in Canada and has been created the 2002-06-10 by ARIN.

  • KVentures1
    McLuvin’ (@KVentures1) reported

    Pre congrats for worst service this year. I’m making it my mission to ensure all #HamOnt residents know my story with u this year. 15 yrs with u. No accountability. Game on. @CCTS_CPRST @cogecohelps @cogeco @globeandmail @TheSpec and I know I’m not the only one....

  • ThatCBRguy
    ThatCBRguy (@ThatCBRguy) reported

    @cogeco fix your shit or I'm cancelling, im paying for 120mbps and im getting 1mbps

  • HomeInKawarthas
    HomeInTheKawarthas (@HomeInKawarthas) reported

    @cogecohelps Disappointed in your moving service. 2.5 weeks ago I went online and put in a request. Only recently realized that I had not received confirmation. Called and was on hold for 45 min. No record of the change. Now I can’t get service for 4 days after I move!#Cogeco

  • Allhopeizgon
    cantsleepgodwhy (@Allhopeizgon) reported

    @DeltaCanuckian Had the same issues with rogers for like 2 years. Switched to cogeco a company they own and for some reason theyre smaller brand works fine. ****** CAD internet man

  • ryes98
    ryannshaw (@ryes98) reported

    I never thought I’d be the type of person to call and ask to speak to a manager but here I am on hold with Cogeco over a $113 dollar bill.

  • MotherMuchy
    ❄️🎄🌟🎁MerryMozzarella🎁🌟🎄❄️ (@MotherMuchy) reported

    @cogecohelps It's specifically a filmca issue and not a Cogeco issue, I just need to ask about a ticket reservation

  • SRollo91
    Shaun Rollo (@SRollo91) reported

    @FilmCaCinemas @cogecohelps Great customer service once again Cogeco. You're company is a joke. Whenever we were having issues, you would tell us that there were no services issues in my area. I'm glad we switched to Bell, and I never recommend you're services to anyone

  • meNmygal
    me&mygal (@meNmygal) reported

    @cogeco @cogecohelps The last week has been glitchy as hell with cogeco cable; freezing, skipping, restarting and just shutting down. We are without cable, and internet completely, going on 5 hours now. I wish I could say this was a fluke thing but happens all too often!

  • meNmygal
    me&mygal (@meNmygal) reported

    The last week has been glitchy as hell with cogeco cable; freezing, skipping, restarting and just shutting down. Now we are without cable, and internet completely, going on 5 hours now. I wish I could say this was a fluke thing but happens all too often!

  • crackshottv
    crackshot- 🇨🇦 (@crackshottv) reported

    @hpx_CSGO That's how I got cogeco to help me a few times. Can never really tell how it's going to go, unfortunately ISPs have forced customers to come out guns blazing when there is an issue.

  • Mxdrabbit
    Lil' Woedy (@Mxdrabbit) reported

    @thiccbunnie Cogeco's the worst. I had no internet for 3 months at my moms. Took them that long to get someone out to "repair" the line. We still had to pay our internet bill that 3 months and service was still iffy at best. Now my dads with them and its killing me. **** while u can

  • mariastells
    maria (@mariastells) reported

    I cannot wait until my @cogeco internet is officially disconnected. Worst company I've ever used, and will certainly not be doing so again 😊

  • JaySpeers
    Jason Speers (@JaySpeers) reported

    @cogecohelps Gee thanks. It went back up last night. My business had to use cellular internet all night and never once had any updates from you - in fact your outage webpage never even acknowledged the problem. We will be leaving Cogeco

  • SRollo91
    Shaun Rollo (@SRollo91) reported

    @FilmCaCinemas Cogeco is terrible. We used to have issues with our internet and cable a few times per week, and they never had answers. Been with Bell for about 5 months now, and haven't had issues

  • kayleahjoy
    bitch im a cow (@kayleahjoy) reported

    god cogeco is so awful

  • gaynonnadearp
    iggy pamela dolls (@gaynonnadearp) reported

    Cable was back for a min but cut out again. Net still not back thougj. #Oakville #Cogeco

  • MoonshineCafe
    Moonshine Cafe (@MoonshineCafe) reported

    Cogeco is out in our area so our phones are not working. Our internet had been down all day. In case you have been trying to contact us. We apologize for this inconvenience . Cogeco has been working on the problem. It is our whole area that is affected .

  • jam3smills
    James Mills (@jam3smills) reported

    @cogeco Kind of hard to enjoy anything when your service is down and there is no estimated time for it to be back up.

  • CCKP72
    OK ✨🌵 (@CCKP72) reported

    @WeyhBrandon @cogeco Cogeco is absolutely the worst cable co you can deal with. They are shady AF.

  • MarkSweeney
    Mark Sweeney (@MarkSweeney) reported

    @BirchandMaple @cogeco Even Telus offers live text chat as an alternative to phone calls. You deserve far better service than what @XplornetSupport is offering. I just wish I could get a data package only for my phone instead of having to pay a ridiculous amount of $ for phone plan I don't use.

  • BirchandMaple
    Chrysalid (@BirchandMaple) reported

    I logged onto my customer page on xplornet and there are no options to upgrade, add gigs, nada. Apparently @Cogeco may expand to my area and they offer UNLIMITED and much faster internet for far less per month. Xplornet's customer service is godawful.

  • KowalchukKevin
    Kevin Kowalchuk (@KowalchukKevin) reported

    @salterio13 @cogecohelps Yes I'm in the Kerr Street area and it's been a total blackout of cable here now for over 4 hours. Getting tired of this. Cogeco website says all is good. Maybe time to switch to Bell.

  • startca (@startca) reported

    To customers in Cogeco areas: internet service may be impacted overnight due to emergency hardware maintenance being performed by our vendor. (1/2)