Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 02/02/2026 16:15

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. TV (48%)

    TV (48%)

  2. Internet (32%)

    Internet (32%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Watford, Toronto, Montréal, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa and Oakville.

Loading map, please wait...
City Problem Type Report Time
CanadaWatford Total Blackout
CanadaToronto TV
CanadaMontréal E-mail
CanadaMontréal Internet
CanadaToronto Internet
CanadaBrampton Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • forAnewTrueBlue Cat Lady for All (@forAnewTrueBlue) reported

    @cogeco hi, is Cogeco having issues with cable tv today, in Niagara Falls? My husband is complaining about numerous channels not working.

  • northernauction Northern Auction (@northernauction) reported

    @cogeco What is wrong with your customer service? I have been trying to call you since yesterday. All I get is a busy signal or it hangs up on me!!!!

  • Trishy_R Trish (@Trishy_R) reported

    @SusieKonkle @cogeco That's odd. Google is down too exact thing happened yesterday. I dont see any outages for cogeco. I have wifi...

  • MattIngram19 Matt Ingram (@MattIngram19) reported

    @cogecohelps @cogeco It was more than a service outage. I couldn’t record tv and you guys were dropping calls

  • SitecoreChris SitecoreChris (@SitecoreChris) reported

    @cogecohelps @cogeco You should be setting the secondary dns for all customers and systems to 8.8.8.8 then if your dns goes down you have an alternative one then it would not go down like this. That is what I did to get back up and running within 20 minutes after I found out it was a dns issue

  • opmuts Stumps (@opmuts) reported

    @cogecohelps @cogeco I pay a lot for your internet. It always seems to go down. Ill be giving my money to another company. When i am in college in zoom calls and cant join it is annoying because i am losing out on my education that i also pay for. So goodbye

  • 71lights Steve Lytle (@71lights) reported

    Cogeco gets a big thumbs down from me today! 👎 Can’t get through on the phone, kicked off their chat after nearly 2 hours waiting. @cogeco @cogecohelps

  • Timi_TV_ Timi (@Timi_TV_) reported

    @cogecohelps @Rajawindwalker @cogeco Yeah we still dont know, what the cause the of issue was. Every message we ask is answered with reset your modem if your experiencing any problem and the original question about what happened is ignored

  • dipppperwastook rblxdipppper (@dipppperwastook) reported

    Cogeco was down yesterday and it was fine but I want to thank everybody at Cogeco cause they were working hard to fix it and the switch from bell to cogeco was awesome thanks @cogeco and @cogecohelps

  • EricaDSilver Erica Silver (@EricaDSilver) reported

    @cogeco My internet speed is nonexistent!?!? In kingston. How can my kids do online school when they can’t even download the work or watch the videos???? This is deplorable. I $$$ for much better service🤬👎🏻

  • MrTyCollins Tyler Collins (@MrTyCollins) reported

    @cogecohelps @cogeco Glad to know it took over 28 hours for you to figure out a problem I fixed on my own router a day earlier.

  • beuford23 Brassy McBrass (@beuford23) reported

    @cogecohelps Yes. I had to login and reset my SSID and password. I also had to work through and restore/reset my mini TiVo boxes. What an absolute pain. I imagine Cogeco will be compensating its customers in some shape or form

  • JustBob1965 Bob McArthur (@JustBob1965) reported

    @Tedbits @cogeco The interim fix was to just change your DNS address on your router say google or another 8.8.8.8

  • j_tokee J (@j_tokee) reported

    @Gogomusicgo @Carminevittori5 @cogeco Why are you teaching your kids to expect to get everything in life? Just because you pay for a service doesn't mean there won't be ISSUES. Stop being so demanding. Its annoying but you people are acting like they did this on purpose. Grow up.

  • 999k_views 999K_views (@999k_views) reported

    @Outnumbered5_1 @cogeco hassle? then just dont get a refund wtf its 6 hours bro

  • m_e_f1 Mike (@m_e_f1) reported

    @cogeco @cogecohelps No internet, website says no outages and not one phone number works for you, just disconnects no matter which service you choose. Would be nice to find out whats going on and how its going to be fixed.

  • Trishy_R Trish (@Trishy_R) reported

    @cogecohelps @Fear8Itself @cogeco It's all good. Just curious what caused it? Just odd that google, YouTube etc were down too.

  • j_tokee J (@j_tokee) reported

    @Todd0575 @Carminevittori5 @cogeco Just because you pay for something doesn't mean there won't be issues. How entitled can you be? Do you not lose power every once in a while? Car breaks down? Public transit inaccessible? Healthcare inaccessible? All things you pay for too. Grow up boomer.

  • Fear8Itself Ryan Coke (@Fear8Itself) reported

    @cogecohelps @Trishy_R @cogeco **** happens. Thanks for the effort to restore.

  • Ally1775 🍁Ally 🌞🍃🍂 (@Ally1775) reported

    @cogeco Why can't I get through when calling!?🤬I get hung up on or a busy signal!! I was supposed to be hooked up in full on the 15th, after dealing w many liars & rude ppl, I was promised on the 30th. I still don't have my service on in full!

  • davidwhale David Whale (@davidwhale) reported

    @Molla202 If you're unhappy with Cogeco service, moving to Bell will not make you feel any better. In my experience, Bell service is even worse.

  • UmbreonMessiah Andrew (@UmbreonMessiah) reported

    @cogeco Would this be why your customer support line keeps giving a busy signal and why you won't respond to my Tweets?

  • 71lights Steve Lytle (@71lights) reported

    Why can’t I get through to Cogeco tech support? @cogeco @cogecohelps

  • taylorsabbag taylor (@taylorsabbag) reported

    @cogeco Using a wireless modem with a high-end wireless router - signal is sub-par. Should I use a wired modem in bridge mode instead? How can I swap?

  • poppyharrison Poppy Harrison (@poppyharrison) reported

    @cogeco hello cogeco, downtown kingston on sydenham st - NO PHONE - HELP

  • RobinAEngel Robin Engel (@RobinAEngel) reported

    @FlamReview I do know that the Cogeco DNS was down yesterday morning. Using an alternate DNS provider was a quick workaround.

  • ErinnGrindlay Erinn Grindlay (@ErinnGrindlay) reported

    @cogeco Obviously problem isn't entirely fixed, lots of dropped connections this morning making online learning impossible.

  • rickchisholm Infosec Muppet (@rickchisholm) reported

    @netwonk @startca Cogeco had significant issues yesterday, alt DNS was a partial fix. I've heard rumblings that there may be some persisting issues today as well. I'm Start / Cogeco but using alt DNS. Network fairly stable so far today.

  • msesheta msesheta (@msesheta) reported

    Thank goodness I have a son who was able to help me with my issues because I got no response from Cogeco so I would know if it was on their end or mine #mightbetimeforanewprovider @cogecohelps #exceptwhentheydont

  • generouskitties ✯ već viđeno ✯ DISCO SCIENCE (@generouskitties) reported

    @cogeco what's the ******* problem now