Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (5%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Hamilton, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Hamilton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Coopcoopcoop
(@Coopcoopcoop1) reported
@cogeco why is your internet so absolute ****
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Joe Milanista
(@Tadds19) reported
@cogeco Did not receive a call or a message about the truck breaking down. Had to call to find out lol. Waiting here like an idiot. Absolutely sickening. You guys have to get your **** together. Very unprofessional. Expect a bill coming your way. I’m pissed right off
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Sk
(@fokieee) reported
@cogeco Hi, we have an internet outage in Burlington since 11:00 am this morning . Your outage map says that it’s resolved but we still don’t have service!
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Jim Squires is probably on fire 🔥
(@jimmycanuck) reported
@cogecohelps @cogeco @startca So when my mother-in-law is using an older non-wifi modem, she would have to change her whole service to get a wifi one? She couldn’t just upgrade the modem?
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**14 15 16 آذر در خیابان** دکتر عطا Dr. Ata
(@Ata_Nariman) reported
Honorable insert your MP's name, I am writing to you as your constituent who voted for you to represent me in the Canadian Parliament. It has come to my attention that, Cogeco, a Canadian internet service provider has been providing, BPI (Bank Pasargad Iran, an Iranian bank
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Natasha Bristowe
(@AstroNattie) reported
@cogeco been without internet all damn day please hurry and fix the outage I want to play my games
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Nicholas Hewitt
(@Goldegearz) reported
@cogeco internet just went out downtown Peterborough.. website says no outage. What’s going on?
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Connie da Silva
(@wallrat1063) reported
@cogeco it pains me to say that ur service is the absolute worst I've received in decades of cable TV/ internet usage. Ur recommendation to move to epico has resulted in continuous interrupted viewing. Can't watch anything w/out constant buffering, or errors.@Bell where r u? 😢
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des
(@zicozay) reported
@cogecohelps It has been over 29 hours and counting since I reported the issue with Cogeco's authentication service and it remains unresolved and with NO updates from Cogeco. What is going on Cogeco?
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The Arctic Dev
(@TheArcticDev) reported
@TekSavvyCSR just curious if there is a widespread outage right now? I’m Niagara using Cogeco and my connection is down and there is a massive hold time on support.
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UltraProgrammer279 - Stop Bill C-11 🇨🇦
(@programmer279) reported
@9to5mac @michaelpotuck Now bring something similar in Canada! My provider (Cogeco) is dogpoo and it's the only high-speed option in my area! (my area is more rural than urban). It's so bad I have to reset the modem once or twice a day! And I have a third-party router too. I need @cogeco to fix this!!!
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B
(@bronwyn121212) reported
@Cogeco has been such a terrible choice for us. The past years we’ve had nonstop issues with both cable, cable boxes, towers outside, ruining our new renovation by drilling through our walls. Now they installed this @epico. Worst ever. Does not work properly.
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Stressy Ressy 💙
(@RessyM) reported
Today is a nope. I forgot my emergency pain pills at home. :( Just going to the Cogeco dinner Saturday night overdid it for me.
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Joe Milanista
(@Tadds19) reported
@cogeco You will be receiving my phone bill and I expect your company to pay half of my data charges. This is unacceptable service. Zero excuse
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
Had Cogeco not had that outage last Friday. My internet uptime would have been 100% Calculation interval : 2022-11-01 00:00:00 - 2022-12-01 00:00:00 Total Connected Time : 29d 19:15 Total Disconnected Time : 0d 04:44 Total Availability : 99.34%
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Colton Shaw
(@ColtonS18570504) reported
@cogeco please Fix THE problem for the people mwho have cogeco because it keeps turning black
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Joe Milanista
(@Tadds19) reported
@cogeco We waited 3 days already and now we have to wait again until Thursday all because YOUR truck broke down ?!?! SEND A DIFFERENT ONE !!!!. I will NOT be paying this months bill. You will also be paying my phone bill with all this data I’ve been having to use. Pathetic
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des
(@zicozay) reported
@cogecohelps @jvknft @Sup3rDave Why have you not followed up with myself that I reported early morning of Dec 5. The issue has not been resolved. I have cleared my cache and do not authenticate on the Cogeco site.
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Jim Squires is probably on fire 🔥
(@jimmycanuck) reported
Just tried to call @cogeco to ask a basic pricing question as I try to help my mother-in-law with her wifi, and was told that their modem rental pricing isn’t standardized?!? What in the holy hell?! ENDLESSLY glad I switched to @startca years ago.
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Ricky Chan
(@RickyChanRC) reported
What kind of clown company shuts down its customer service site at this time of the year with zero warning? @Cogeco, that's who. #idiots
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Kittana
(@MzDeMure) reported
Pretty fed up of my @cogeco internet being down frequently since last Sunday. I work from home, this absolutely affects me in too many ways.
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Aanii Nichii
(@aaniinichii) reported
@cogecohelps could you please tell me why since we have upgraded to a higher speed and new router, we loose our Cogeco connection almost daily? I tried calling the support number, but as it seems so many other customers are having issues,I am on hold for over an hour.
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✝⚓JessiGrl 🐈🐿
(@JessiGrl316) reported
@ryck_nancy @oirani1 @lakecitygirl I use Teksavvy, $50/mo for internet. They use Cogeco lines in SW ON. See if they're avail in your area. They also have home phone, but not cell. I still had the net when Rogers went down a few months ago. For that reason, I'm glad my services are split.
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Joe Milanista
(@Tadds19) reported
@cogeco once again, never seems to fail. They say between 11-2 and it is now 1:30 and my wife and I both have to go to work. Saw 2 vans just sitting in a parking lot the other day doing absolutely nothing for a good 2 hours. This company is absurd. Holy smokes
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Natasha Bristowe
(@AstroNattie) reported
@cogeco @cogecohelps really disappointed right now ordered cable and a new modem last week never got the email saying it was shipped and tracking number, woke up this morn internet isn't working and when I called they said my equipment will be here today and thats why my internet
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Rafay Aleem
(@mrafayaleem) reported
@cogeco are you guys down in Burlington? Please confirm
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Joe Milanista
(@Tadds19) reported
@maddferret84 My internet dude. Not working. Little bit of everything. Weather caused my internet to stop working and Cogeco and the city are doing nothing about it. Even hard wired my modem. It’s all ****** up man. My ***** are swollen
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R2T2
(@artootweetoo) reported
@mrafayaleem @cogeco Down in Hamilton
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Aanii Nichii
(@aaniinichii) reported
@cogecohelps I was told by other Cogeco customers in our building that while the main support centre says all is normal. They have been told by the technician that the cogeco connection to the building is faulty. Please help, our we will go somewhere else, after at least 10 years
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Joe Milanista
(@Tadds19) reported
@cogeco internet sucks. They tell me they see nothing wrong yet I still can’t connect to the internet lol. How about you send someone over instead of making me wait 2 days…absurd company