Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Hamilton, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Hamilton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Thompson
(@Mjordan_93) reported
@cogeco @cogeco there's still outrages in my city are you sure all are resolved I'm not the only one in the area still with issues as stated on our local Facebook page
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Sinisa Grkovic
(@SiniGrko) reported
@cogeco Was this caused due to internet traffic overload? Hopefully your taken steps will prevent it from happening again. Were you able to put in place back up plans so that your web page and call center don’t get locked out like they did today during this large outage? Thanks
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J.Lauko 🇨🇦
(@JaysonLauko) reported
@cogecohelps @cogeco I’ve reset it 6 times in the last 2 hours, this isn’t a fix
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GiantPanda 🐼
(@giantpandaTV) reported
@cogecohelps @cogeco I had no problems with my internet before this outage - it’s been power cycled and factory reset. When it comes back up there is no wifi or telephone light. If the resolution was to FR it should already work.
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Chayse
(@PattersonChayse) reported
Cogeco customers whining about losing internet connection when I've hard-coded my DNS servers to Googles Public DNS, plus I'm not even a Cogeco customer
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Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@eliteuser26 Still having issues apparently its bigger than Ontario whatever network or server network cogeco is using..
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J.Lauko 🇨🇦
(@JaysonLauko) reported
@cogecohelps @cogeco Windsor is still down, this is ridiculous
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Stuart Kelly
(@StuGotss12) reported
@cogeco come fix this internet lol most expensive of them all and still terrible signal
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Resonance & Reason
(@ResonanceReason) reported
@cogecohelps @cogeco I've done both of these and while I have internet on all my handheld devices, my chromebook is still not able to use internet. It was perfectly fine until the outage this morning. What else can be done?
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Deet
(@Deeedsy) reported
@cogeco Nope still dealing with your terrible response times . Wait over an hour on the phone only for the “call to drop”
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MaggieNg
(@wuuyyan) reported
@mult_wizard @cogecohelps @cogeco I am now getting 50mb downloading and 10mb uploading. No problem streaming
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Stuart Kelly
(@StuGotss12) reported
@cogecohelps @cogeco Not working but everybody's at home man pay for 180 MBps not even even getting close to that cant game without lagging cant have multiple people on server. Ridiculous expensive for something that should be at peak performance considering the price.
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Td
(@tfdrover) reported
@justincooke182 @cogeco If DNS is down you could also hard code DNS to 1.1.1.1 and 1.0.0.1. COGECO could even temporarily make their DHCP service hand this out automatically avoiding any static entries. We were not affected as we don’t use COGECO for DNS.
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MaggieNg
(@wuuyyan) reported
@cogecohelps @cogeco I can’t find wifi signal at all. No available wifi listed, none. Not able to log in modem
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Dieu Ngo
(@Gpamuro) reported
@cogeco How do i get my 5g network to appear after resetting?
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Multiplication Wizard
(@mult_wizard) reported
@cogecohelps @wuuyyan @cogeco Outage may have been resolved, but speed is SO slow! It's been slow for a few days now. Checked upload and download speeds and they are extremely low. What was the issue that was resolved? Outage can't be because of virtual learning, because why were there no issues yesterday?
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National Ballroom
(@torontoballroom) reported
@cogeco After that the chat person said it was my modem. There’s still wasn’t any discussion that there were issues going on with Cogeco. This is so small town
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bog
(@saturnfzz) reported
@cogeco I’m in Cornwall and no internet, reset modem no go. Web site outage tool says no outages. Well I guess that a .....
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Deedee
(@cb_booboo) reported
@cogecohelps @cogeco Hello Cole, I have rebooted many times and is still not working.
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The Trooper of the Greater Good of God
(@kurtwinkler9898) reported
@JakeHeavyweight @cogeco Mine was down 3 hours, immediately caught up on business. Like I stated it's technology. I'd hate to be on a camping trip with those like you smh
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Deb T
(@taximom_03) reported
@burlingtondavid Indeed! In my family of 3 - with all of us working at home, the only person in our household who had no Cogeco internet during this province wide outage was me! Spent most of the time trying to figure out why it was me while my family worked without issue. Frustrating.
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Lydia Ann Stevens-Ackley
(@stevensackley60) reported
@Krock1057 @cogeco Call @cogeco and get a credit on your bill. Just ask if you experienced an outage! Why pay for something you didnt get!
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Matthew Thompson
(@Mjordan_93) reported
@cogeco still having outages reports in and around my neighborhood are there still some areas facing issues ? As your post stated it was fixed I'm not sure
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National Ballroom
(@torontoballroom) reported
@cogeco I was on the chat waiting for over an hour. Why didn’t anybody tell me at the time that there was an issue rather than having me wait for over an hour on the phone
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LowC-MD-Photog
(@LowCkas) reported
@b4technology @cogeco No, I didn't do it. Change DNS servers without knowing what I'm doing? That doesn't sound even close to safe, to me. I would need a lot more info first, so links to that would help, and then I would still likely not.
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Paul Whiteside
(@pwhiteguy1) reported
@Iq187 @CodeMonkeyZ I see Burlington ON. on one chart. Not sure if this is relevant, but I live 20 minutes away and there was a major outage at Cogeco (ISP) in this same time frame today.
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Patti Ann Powers
(@PattiAnnPowers1) reported
@cogeco Still not working and thanks
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Lianne Warne
(@Lianne_Warne) reported
@cogecohelps @saturnfzz @cogeco I’ve done everything suggested for trouble shooting and still no internet and no tv.
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B M T
(@chefbren17) reported
from
Hamilton, Ontario
@KingAndJames @cable14 @cogeco csn anyone say CONFLICT OF INTEREST!! TIME TO FIX AT LEAST PART OF THIS BULLSHIT, VOTE OUT THE MORONS AT CITY HALL, October 24th 2022, VOTE OUT THE MAYOR & COUNCIL, useless pieces of garb..., waste of space.
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MaggieNg
(@wuuyyan) reported
@cogecohelps @mommygigi86 @cogeco No, that’s not the problem. I cannot find any wifi signals on my iPhone.