Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (42%)
- TV (36%)
- Wi-fi (16%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Kitchener, Stirling-Rawdon, Welland, Ajax, Bells Corners, Montrรฉal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, Champlain, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 1 day ago |
|
Kitchener
|
Wi-fi | 1 day ago |
|
Toronto
|
Total Blackout | 1 day ago |
|
Stirling-Rawdon
|
Internet | 1 day ago |
|
Welland
|
TV | 2 days ago |
|
Ajax
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Peter Romanov, Phd (@romanov1733) reported@cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.
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Colin Purcell (@colinpurcellx) reported@cogecohelps Nice of you to sayโI guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?
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Klink VonSchultznbundy (@JGooballs) reported@Oakvillejaysfan Some companies have garbage customer service but not Cogeco.
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Brisingr (@Atra_duEverynia) reported@cogeco Windsor Ontario N9G 1H8 still not working
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Therese (@theresemacdona6) reported@cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?
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KNugent4118 ๐จ๐ฆ๐จ๐ฆ๐จ๐ฆ (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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Shawn (@shawnwahs) reported@cogeco fix your ******* internet! It constantly goes down and Iโm tired of this **** service or lack of service period!
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ๅๅไธๅไธจๅฐบๅ (@Crypto_Hashira1) reported@zubic_eth @cogeco @Starlink Sorry about your experience, hope they fix it up
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๐จ๐ฆWayne๐จ๐ฆ (@Reil76) reported@JGooballs No I ditched cogeco cuz my service was ****.
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Sport Junkie (@adrenalinehooks) reported@cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!
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Den ๐ (@denunglued) reported@cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?
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Leslie Saker (@lesliesaker) reported@cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.
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Judy Young McKeown๐จ๐ฆ๐บ๐ฆ๐จ๐ฆ๐บ๐ฆ (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say Iโm happy with either one. Make sure they credit you for time and services lost.
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Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogecohelps Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that
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Dan Earle he/him (@danmearle) reported@cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? Itโs just came back, but was out for over an hour.
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DM (@RayzorLeafs22) reportedLately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. Whatโs going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps
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81 Cup ๐โ ๏ธ๐๐ฆ (@Pushandrun81) reported@cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...๐ซค
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Carol LG (@niagaragolfgirl) reported@cogecohelps we are now in the middle of the 3rd outage weโve had today since noon hour. Whatโs going on? I pay $40/month for a Rogers mifi to back up my Cogeco internet when it goes out!
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pauline driscoll ๐จ๐ฆ๐ฌ๐ง (@pauldris) reported@cogecohelps trying to cancel our cogeco services โฆ
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fore_not_four ๐ฒ๐พ๐๐๐พ๐ถ๐ Pops ๐๐๐๐๐๐๐๐น (@altimaguy11) reported@MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.๐คญ
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THE Debster Mistress ๐จ๐ฆ ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ ๐ฎ๐ช ๐ค (@Debstermistress) reported@cogeco is saying thereโs been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.
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Bob (@DogLifeOntario) reported.@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!
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Violence is a construct (@wokeupviolent) reported[DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit โ Market Talk
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal
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EconomicWoes ๐ค (@ManyBeenRinsed) reportedCogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.
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wanedavis (@wanedavis) reported@cogeco how do i get live chat support? Your bot doesnโt give me an option regarding the epico box issue i am having
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CARTY CARTY (@deliaflower1) reported@cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!
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Shan Kumar ๐จ๐ฆ๐๐จ๐ฆ (@rraj2k12) reported@cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?
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Shan Kumar ๐จ๐ฆ๐๐จ๐ฆ (@rraj2k12) reported@cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?
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Paul Robinson (@robinson_p_g) reported@cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?