Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (15%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto county, Toronto, Montréal, Hamilton, St. Catharines, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, Ottawa, and Kingston.

City	Problem Type	Report Time
Toronto county	Internet	14 hours ago
Toronto	Wi-fi	19 hours ago
Montréal	Internet	3 days ago
Hamilton	TV	4 days ago
St. Catharines	TV	4 days ago
Burlington	TV	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  O'bs 🇨🇦 (@obinson) reported 1 minute ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Mike (@michaelzapper) reported 5 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  Canadian Dividend Investing (@CDInewsletter) reported 5 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 8 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  eppigy (@eppigy) reported 9 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  JMFH (@HeideckerJoel) reported 13 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Coming In Hot (@ComingInHotSens) reported 14 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 17 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Zoobie Singh (@zoobiesingh) reported 18 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Jay S🐬 (@friskybusinesz) reported 18 minutes ago

  @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 19 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  urskims (@Urstrulykarims) reported 20 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  Ty (@trashboglin) reported 23 minutes ago

  @zubic_eth @cogeco @Starlink Cogeco is trash. Bell Fibe hasn’t let me down

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 26 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 27 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 27 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Giodoc (@dongiodoc) reported 30 minutes ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 31 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 31 minutes ago

  @JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?

• 
  💯JT.💯 (@JimmyT2022) reported 35 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  zubic (@zubic_eth) reported 37 minutes ago

  @Steve3Chang @cogeco @Starlink Facts. Awful service…

• 
  MrsGravy (@MrsGravy13) reported 37 minutes ago

  @cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.

• 
  JerryP (@yarop) reported 44 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  David Hawkins (@hawkpapersizors) reported 44 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 47 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Lexi (@Lexi58746074319) reported 48 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 50 minutes ago

  Hey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!

• 
  Mr. Montgomery (@MrBMontgomery16) reported 54 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  💯JT.💯 (@JimmyT2022) reported 54 minutes ago

  @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 58 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!