Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (49%)
• TV (30%)
• Wi-fi (11%)
• Total Blackout (4%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Toronto county, West Lincoln, Milton, Burlington, Langley, Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, and Kingston.

City	Problem Type	Report Time
Toronto	Wi-fi	1 day ago
Toronto county	Internet	2 days ago
West Lincoln	Internet	3 days ago
Toronto	Internet	4 days ago
Milton	Internet	4 days ago
Toronto	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Devyn Farrugia (@devynfarrugia) reported 3 minutes ago

  @cogeco My patience, for dealing with your customer support!

• 
  Scott Dillon (@dillon4412) reported 3 minutes ago

  @cogeco screws us again!!!!! Thanks for never putting on the Detroit feed!!! It sucks being your customer!!!!!

• 
  Randan (@snake__rat) reported 3 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  HumbertOst (@christiancont) reported 4 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

• 
  Tricia Robson (@robson_tri87484) reported 8 minutes ago

  So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

• 
  adam (@24k_adam) reported 10 minutes ago

  They’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.

• 
  Laurie Tillich (@BobsFavDaughter) reported 11 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  Jenny 🇨🇦 (@jennylee198) reported 11 minutes ago

  Anyone else in Hamilton having internet issues? #Cogeco

• 
  Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported 12 minutes ago

  @NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.

• 
  Bradsports (@Bradsports2) reported 13 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 15 minutes ago

  @NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.

• 
  Ravi (@ravira) reported 16 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  HVACgineering (@hvacgineering) reported 18 minutes ago

  @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 20 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 21 minutes ago

  @virginmedia hey. can you explain why our virgin tv suddenly decided to become "cogeco" and insist we're in canada when we very much live in the uk and have never been to canada? we cannot access any streaming services.

• 
  TravisTravis222 #FREESCHLEP (@TravisTravis222) reported 21 minutes ago

  .@cogeco my internet was just down for 4 hours and didn't come back until now

• 
  Terry (@gr8playz) reported 22 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Laurie Nadon (@lnadon3) reported 30 minutes ago

  @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately

• 
  a j s b (@Brooksajsb) reported 32 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Terry (@gr8playz) reported 35 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Bradsports (@Bradsports2) reported 35 minutes ago

  @cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx

• 
  Prince of Wine Country (@RhapsodyInTrue) reported 40 minutes ago

  @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel

• 
  Ravi (@ravira) reported 42 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Karen Favaro (@FavaroKaren) reported 43 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  Leslie Saker (@lesliesaker) reported 43 minutes ago

  @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

• 
  Larry/Balker (@LSB1961LSB) reported 43 minutes ago

  @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

• 
  Steve Coville 🇨🇦 (@SteveCoville) reported 45 minutes ago from Fairmount, Ontario

  @cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService

• 
  The Terrible Hook (@TheTerribleHook) reported 48 minutes ago

  @cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco

• 
  chad (@sylvestor1967) reported 50 minutes ago

  @ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 52 minutes ago

  @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful