Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Fox
(@vixxdog) reported
@cogecohelps @cogeco I finally found a way to reach someone at Cogeco and eventually got transferred into tech support.
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vishnu
(@vishnunkk) reported
@cogeco Any one having issue , change your DNS server to 8.8.8.8 or 8.8.4.4
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Jeff Beairsto
(@jeff_beairsto) reported
@cogeco Is this a Cogeco issue? Does Bell and Rogers have the same issues?
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Brian English
(@bjanglais) reported
So @cogeco, 2 days ago - province wide outage for ~ 1 hr Today - same thing at the same time of day. ❓What have you done to prevent this from happening again? If it does I’m switching providers - I need reliable internet for my kids to learn from home for the next month!
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Adam R
(@theadamroman) reported
@cogeco Another fail Tristan
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Craig
(@Outnumbered5_1) reported
@cogeco Since Cogeco probably doesn’t want you doing so, for those that know how, this issue can be resolved by changing your DNS server on your modem/router settings. Google’s DNS server is 8.8.8.8 or 8.8.4.4.
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Donald McKay
(@Donald_McKay) reported
@ppreville @Ptbo_Canada @cogeco I have Cogeco as well, was perplexed when my google wifi was working and wired was not. Google wifi uses Google's DNS. Seems like they are using a bad DNS server. If you are on windows try opening command prompt and typing ipconfig/flushdns.
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TJIRISH
(@TJIRISH53) reported
@cogeco Cogeco management needs to issue an explanation of the source of these outages. Changing DNS seems to be a solution but most people cannot or are uncomfortable doing it. If changing DNS is a solution then why doesn't Cogeco have this as a back up suggestion or action.1/2
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Dave Manning
(@webstrategist) reported
@HaltonDSB @ONgov If you are having issues with Cogeco (DNS issue) today and earlier this week, a work around is to change the DNS server and backup on your home router to Google's DNS: 8.8.8.8 and 8.8.4.4
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kwlfca
(@OGkwlfca) reported
@cogeco Why is customer service completely unavailable?
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Amy 🇨🇦🙏🏻🧘🏼♀️🖤❤️🏳️🌈Wear the Mask!
(@littleabner_amy) reported
@servicesdown_ Yup Cogeco you suck !!! Maybe pay the CEO slightly less and invest in some equipment!!!! This is going to keep happening and will get worse, worse service ever....but at least they have friendly people online and on the phones. RIP OFF, scam!!!
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Mark McEwen
(@mcewen650) reported
@cogeco hi. I recently signed up for 2 year internet. Well... If another outage happens, you can take your "2 year contract"& stick it. I work from home. If you can't provide stable service, I will go back to @bell. And if you think I'll pay an early exit fee... You're so wrong
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kwlfca
(@OGkwlfca) reported
@cogeco Okay but why is customer service completely unavailable? That’s unacceptable
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brooklyn
(@Haha_Brooklyn) reported
@cogeco Why is my household paying full price for a shoddy, unreliable service provider?
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Lia De Pauw
(@LiaDePauw) reported
@alcdsb @cogeco How is attendance being tracked during the shut down? My Gr 1 is already proclaiming virtual learning boring and that he wants to quit. This format is not appropriate for early learners. It’s not necessary in our region either. Dropping out is 100% understandable.
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Bill
(@Wjr64Bill) reported
@610CKTB Cogeco is the worst internet supplier I’ve ever had. We also have numerous short outages on the regular our here in Niagara region. They’re also quite expensive, definitely not worth what we’re paying.
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Anton Saverimuthu
(@AntonSaverimut1) reported
@cogeco Cogeco ,please find a proper solution to it.Schools and workforce rely on internet services more than ever in these times.
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❀ 𝓢𝓱𝓪𝓷𝓷𝓸𝓷 ❀
(@Spooky_Booty) reported
@cogeco This has been going on for days now! You really should give your customers a credit for this terrible service since many of us are taking online courses and working from home.
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Todd Clancy
(@ToddTates007) reported
@_chris905 @Niagara_411 If you’re talking about cogeco not having the infrastructure that is incorrect. Literally every other internet service that uses cogeco lines is fine. It’s the same issue that happened the other day. The problem is leadership at cogeco and not fixing the root of the issue.
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Ada Clif
(@AdaClif) reported
@jeff_beairsto @cogeco Yes, its a widespread issue. Google: internet outage news
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Deaona918
(@deaona918) reported
@cogeco Hi, I’m having issues with my Internet again. This is the 3rd time this week
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Emily Spanton 🍁
(@whatdoesntkillu) reported
@Sean_Vanderklis @cogeco School boards across the province are announcing issues... it seems fairly widespread 😕
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Leo
(@leo_tirone) reported
@cogeco I hope the proactive update is better than this because I’ve been down for 1.5 hours and finally heard from someone.
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Deb534
(@deb60606) reported
@cogeco I want a bill reduction for being down AGAIN. no work or school without internet so get it together or lose all customers immediately
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Jason Giblen
(@JasonGiblen) reported
@alancross Mine is fine in Streetsville (Rogers). My sons teacher in Burlington (Cogeco) is down.
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Jody
(@Jodster99) reported
@ShawnyRHarvey @gunner101 @cogeco Oddly, I've been having the opposite results! Same issue but laptop spins and phone works.. (Maybe it's the data plan?) ANYWAY.... hope you get back at it soon enough!
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Freddy Couples
(@FreddyCouples) reported
@JanettaHowson @cogeco Relax; this isn't a Cogeco issue. It's affecting Rogers & Bell as well, just like it did on Tuesday.
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Hany Girgus
(@ahmose_I) reported
@FarahNasser Well, that if your internet service provider is reliable, not @cogeco
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Ginette Pelletier
(@GinetteP) reported
@cogeco Imagine that again Cogeco has issues...2 times in 1 week. Worse worse provider ever
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Ada Clif
(@AdaClif) reported
@Krucifix_ @cogeco It's widespread outage of The Internet in US and Canada. Google: internet outage news