Cogeco Outage Report

@cogecohelps living in lower Stoney Creek. Never had an issue with speed or connectivity. A few weeks ago Bell ran all new fiberoptic lines and since then cogeco has been SLOW. Could be just by chance but super frustrating either way

No internet @cogeco - issue persists after a reboot. L3B 4W4

@cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?

@SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.

@cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.

I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet

@OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy

@cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.

@cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!

@cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.

@cogecohelps I am infuriated that my internet speed has plummeted and I'm sure I won't be reimbursed for service that Cogeco is not holding their end of the bargain up on. Guess what, no support to contact.

@jdeq We switched from Bell to Cogeco. Worse customer service. Hassle to return their equipment. Still got bills even after service stopped. Worse company ever @bell.

@cogeco no internet service in last five days and Cogeco still sleeping , can’t restore my internet.

ffs. @cogeco my bill has increased AGAIN for the same service. I may have to rethink this whole internet thing. you might be losing a long-time customer.

@cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I only see one that says 5G.

@cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I don’t see one that says 5G.

@ICGardner @cogeco @WGRZ Cogeco sucks

@Paulysworld @cogeco @WGRZ It’s a matter of principle. We’re paying for HD signal for everything. If Cogeco can’t even be bothered to do 16x9, how many other less technically adept clients aren’t aware they aren’t getting HD? And Cogeco? Don’t ask to DM this with me. Your customers deserve better!

Honestly @cogeco, can you at least make @WGRZ’s signal 16x9 if not HD? Is that really too much to expect from #Buffalo stations across the Niagara River?

@AndrewChangCBC Andrew, you were terrific on The Natuonal news, I miss you there. I would like to watch your new show. Our tv and internet provider is Cogeco. Unfortunately, your new channel is not available in our area. Cogeco technical support didn’t know about this channel. Can you alert CBC?

Again, pausing service for free for a period of time would help confused and tired seniors and families sort out their next steps and not be charged in this stressful time. @cogeco perhaps you should reevaluate your response to tragedies such as this. 😢 Have some heart.

Everyone in #sarnia is helping our seniors out. @cogeco suggests paying $15 a mo to pause service until it can be transferred, if equipment not reusable it could be up to $600 (eating into limited insurance money). Relocation will have an additional fee as well.

Update from earlier in the week. @cogeco told us they would not be adjusting any fees for victims of the Fairwinds Fire. A free pause of service for a period of time while situation is assessed was our suggestion but they refused. #sarnia #sarniaobserver @ObserverTerry

@TaraJeffrey Hey Tara, my mom lived in Fairwinds. Might want to do a story on why @cogeco is charging people $ if they don't return their cable boxes in a certain amount of time. They apparently don't realize people's possessions were destroyed. @Bell is not requiring this. Cogeco is garbage.

@cogeco internet still down. When will it be back up again?

@vicconsult im with Cogeco as well I NEVER get those speeds ugh

@Bell officially had Bell fibe TV for the last week. I've spent just as much time re booting the system as I have watching it. Bell has been a nightmare. A wk an I switching back @cogeco is where it's all for TV an internet needs. I've been a cell customer for over 20 yrs.

@Sportsnet I’ve logged in 3 times onto your SportsNet iPhone app using my Cogeco account and it still keeps asking me to sign in ! What the hell?!

@CBC Don't know if this is limited to @cogeco but I'm tired of the delayed audio when watching both CBC channels (reg and hd). Its like watched dubbed Japanese and has been like this for weeks. Fix it!! #nuisance

Epico website channel changes still not working at @cogeco. Service has been out ALL DAY! It's no wonder so many people are dumping their service, or lack of.