Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Watford, Montréal, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Watford |
Total Blackout | |
| Toronto |
TV | |
| Montréal |
||
| Montréal |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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kari hunton kelly
(@karikelly1960) reported
from
Kingston, Ontario
@cogeco I have a webinar at 3 pm. Do you think the outage in Kingston area will be resolved?
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crackshot- 🇨🇦
(@crackshottv) reported
So absolutely done with @cogeco. Constant false promises and poor tech support these past three weeks have left me no choice but to switch. Windsor peeps help me out which do I get
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R.G 🇨🇦!!
(@RickyG2112) reported
@DanielNovi @aridler @JaysCare If it’s Cogeco, I’ve had trouble also
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lesley
(@tigerzluvpepper) reported
Is anyone else experiencing internet issues with @cogeco in #ygk
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Alyse
(@Alyse79431030) reported
@cogeco help. Everyday this week, our modem is rebooting multiple times a day and disrupting our internet service.
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Cogeco Ontario
(@cogeco) reported
The repairs are now completed on the fibre cut impacting our services in Oakville and services should be restored. If you are still experiencing an issue, please contact @cogecohelps. We are sorry for the inconveniences this situation may have caused. - Tristan Cogeco
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JessL, Ph.D
(@JessL) reported
So my senior folks & my dad/ Alzheimer’s rely on their @cogeco internet 4 all kinds of assistance. Internet goes down. Tech says no worries; we will fix it in 24 hours. Call @cogeco & now it’s a 10 business day wait. That’s it 4 my parents connection 2 support et al. #seniorcare
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EJ
(@Teedert) reported
@cogecohelps @miller2727 I first became aware of this problem on the morning of Aug 3. After spending a lot of time on the phone providing detailed information to cogeco, emails started trickling in later in the day. I also believe not all arrived or were recovered. Disappointing to learn it's recurring.
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Asav Patel
(@asavpatel92) reported
@cogeco My neighbour was planting flowers and I had an internet outage for almost a week! Why can't you conseal your cables or dig deeper underground? This has been an ongoing issue ever since I signed up for Cogeco! 😠
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Andrew
(@mkvAndrew) reported
@cogeco @cogecohelps #Cogeco is having a 12 hour internet outage in my neighborhood today. I called and asked if I can be let out of my contract without penalty. They said no because I don't call them every time the internet goes down. Good job guys.
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AgonyFlips
(@agonyflips) reported
@cogeco @cogecohelps Internet latency is still terrible. You say it's up but I can't even get a ping response from Google DNS. Tracerts are just nothing past the ISP.
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Mom4Rights
(@Mom4Inclusion) reported
@cogeco @cogecohelps outage in Gananoque. Anyone else experiencing issues?
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Peter
(@ppopowycz) reported
from
Oakville, Ontario
@cogecohelps Cogeco Internet service seems to have been restored as of 6:33pm on Tue Aug 10 However I am not getting the Gigabit bandwidth performance I am paying for. Are there additional issues that are being addressed?
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Judith
(@fundaily31) reported
@cogecohelps has there been an ongoing problem with Cogeco’s phone and internet in the Brant and Amherst Heights area?
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EJ
(@Teedert) reported
@cogecohelps Is cogeco repeating its email problems from 5 days ago? I'm not receiving emails from non cogeco addresses and senders are not getting un deliverable messages
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Asav Patel
(@asavpatel92) reported
@prrotriste @cogeco @cogecohelps You call this a small outage? Internet has been down since 9 AM this morning. I am using my phone's data pack which I already exhausted today, who is going to pay for that now?
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Resist ✊
(@prrotriste) reported
Hey @cogeco this is the second outage in oakville area in less than a week. Most of us are wfh still. Do we ever get to use the internet we pay for or....?
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natalia_destinee
(@NataliaDestinee) reported
Internet outage has been an issue since 9 am @cogeco and no ETA still???? Looks like work is going to have to suffer cause I can't keep using my data for hotspot
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zd987
(@zd987) reported
@Corrienelius @cogeco @cogecohelps I am still having intermittent issue viewing webpages.
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Marg Greaves 🇨🇦 #doubledoubled 💉💉😷
(@marggreaves) reported
@cogeco intermittent speed issues again. Speed test 4.60 download. Has been fine for last few days. #HamOnt #Dundas
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DaveD 😷💉💉 💔🟠
(@Puckywuckums) reported
@michellehacon @emeraldphoenix Stupid Cogeco doesn’t have a junk folder. Looks like I’ll have to call JaysCare Monday. 😑
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𝒥𝑒𝒶𝓃𝓃𝒾𝓃𝑒 𝑅𝑜𝓌𝑒 𝑀𝒶𝓇𝓂𝑒𝓃
(@Jrowemarmen) reported
@MattyZee61 @cogeco We constantly have problems.
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Marisa D'Souza
(@MarisaDSouza2) reported
@cogecohelps Anas, its been a week and i have yet to get a call from the tech to sort out our simple issue. How much longer??? Our patience is wearing thin. 3 tickets and no resolution!! C'mon, Cogeco used to be in top of their game. What happened????
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lesley
(@tigerzluvpepper) reported
@cogeco Are there internet issues in Kingston currently? I haven’t had the internet since midnight.
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James Bameron
(@isellpixels) reported
2/2 although i have also met some of the realest, most talented and gifted people while going down the creative business road - i'm just exhausted and getting old - anyways in 2022 i will work for Bell or Rogers or Cogeco proudly installing your grandmother's wi-fi for $22.50/hr
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Ian Rogers
(@VIkingsIan) reported
@cogecohelps according to the cogeco reported outages site, my area outage was reported at 10:54am, and the resolution estimate just got pushed back until 4pm. This is the same outage from last night
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robert hebert
(@roberth50643003) reported
@cogecohelps @cogeco DM's still broken - can't send anything -
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rieroc
(@Corrienelius) reported
@cogecohelps @ILuvSphynx I am with acanac who uses cogeco lines and I too am having issues in oakville near oxford
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Ryan Rushinko
(@rrushinko) reported
@crackshottv @cogeco @RealStrongLegs I never had issues with bell fibe. I’m wired so I can’t speak for how good their default router is but internet never goes down. Low ping. Good times
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Allan Gao
(@Allan_Gao12) reported
@cogeco @cogecohelps We still can't get internet service in Joshua creek.