Is Cogeco having an outage?

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

 Some problems detected at Cogeco

Cogeco problems in the last 24 hours

Cogeco Outage Chart

October 17: Problems at Cogeco

Cogeco is having issues since 03:30 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (64.52%)
  • TV (18.28%)
  • Wi-fi (6.45%)
  • E-mail (5.38%)
  • Total Blackout (4.30%)
  • Phone (1.08%)

Cogeco Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • Steve_doubleU
    Steve Weingarden (@Steve_doubleU) reported

    @DarrenDotCa @sirbigcheeze @startca Had cogeco cable in Windsor for years....never experienced a failure like this...

  • RightD55
    Jean-Pierre Jutras (@RightD55) reported

    @cogecohelps French NHL package channel 495 no audio for tonight's game...had the same issue Monday night for the whole first period. Come on Cogeco!

  • valdous
    Val Aldous (@valdous) reported

    There's currently no sound on 495 in Oakville. Same issue as Monday, and the sound came back by the 2nd period. Hoping it can be resolved in time for the game this time. All other channels have sound. #Cogeco

  • TimRobinson21
    ParamedicTim (@TimRobinson21) reported

    @r_macfarland @startca Rogers (or cogeco) own the lines in your area. Start just pays a fee to borrow those lines to give you discounted internet. It’s Rogers’ issue here, not start. Teksavvy is having the same issue right now.

  • TimRobinson21
    ParamedicTim (@TimRobinson21) reported

    @Colleen10663814 @startca Rogers is denying that it’s province wide... because they like to lie to their customers. Start and teksavvy rely on cogeco and Rogers networks so if they are down, they we are down too

  • finemusicman
    Mike Saunders (@finemusicman) reported

    Much thanks to @cogeco for replacing my vintage modem today; still I don't think I should have had to go almost a week with no internet or home phone before the service was performed. But at least I missed a ton of telemarketers in that time...

  • solvrdotcom
    Don Vrooman (@solvrdotcom) reported

    Thanks to @Cogeco @CogecoBusiness Tech Support for your help getting the new TiVo Mini up and running. For anyone interested, I have a list of the @Technicolor (@Cisco) DPC3848VM's shortcomings compared to other business/home gateway routers.

  • Cashaback
    B (@Cashaback) reported

    seems like the highest level of education you need to work at cogeco is your middle school diploma cause they're all ******* retarded, can't fix simple shit

  • mdunjic
    𝕄𝕚𝕝𝕠𝕤 𝔻𝕦𝕟𝕛𝕚𝕔 (@mdunjic) reported

    @cogecohelps What @cogeco actually 'gives me' (30 Mbps) is 5x less than what I am PAYING FOR (150 Mbps) ... I need you 2b able to get my data via DM, & make Cogeco Tech Support fix the issue remotely (yes they can) ... otherwise asking me to wait for 30 min on phone line is useless

  • solvrdotcom
    Don Vrooman (@solvrdotcom) reported

    @cogeco @cogecobusiness, twice today your tech staff have told me they can't support the "Technicolor DPC3848VM DOCSIS 3.0 Gateway" your rep plugged in this morning. Haven't been treated this poorly or seen a router this archaic since 2003. Some business solution.

  • martninblack63
    Martin (@martninblack63) reported from St. Catharines, Ontario

    @cogeco @cogecohelps Keep getting login issues to watch live sports on TSN even though my password was saved from the last time. Had no response last month when I complained about other service issues from Cogeco. You guys are very disappointing as a cable provider.....

  • Gibou60
    starburst fox (@Gibou60) reported

    @FloofyJack @cogeco The worse part they are now charging us for the times the services weren't working encluding the home phone that is still not working

  • OliviaC08538689
    Olivia (@OliviaC08538689) reported

    @cogeco Your customer support agent hung up on me today. Second time. Allow me to introduce myself, I'm a new Techsavvy customer.

  • Anathema360
    Lynn Mac (@Anathema360) reported

    @cogeco I would like to know on what basis you are charging me an "early termination" fee. I was not under any contract, I clarified that information repeatedly when I got the services, so what ********

  • dsmith8585
    Dave (@dsmith8585) reported

    @cogeco @cogeohelps @SportsnetNOW every time I try to log in to watch a leafs game it won’t let me! Can you fix this issue. Obviously I’m not the only one

  • n00blab
    n00blab (@n00blab) reported

    @Sportsnet @cogecohelps hey team! the cogeco sign-in on the SNNow app is failing! Unable to sign in and stream the leafs!

  • AverageCanuck
    Richard Donnelly (@AverageCanuck) reported

    @cogecohelps I've had issues for about 3 weeks trying to log into SportsNet with my Cogeco credentials. The passthrough isn't working correctly. I've tried multiple browsers and even the app on my Galaxy S9 and iPad

  • xwatergaming
    xwater (@xwatergaming) reported

    Frame drop season is coming and I'm heccin worried. Last 2 years October <-> April has been terrible internet quality at my house. Pls cogeco, have mercy this year

  • PunkyShender
    Scott Henderson (@PunkyShender) reported

    @jsloniowski @cogecohelps Cogeco’s answer was to call customer service. I’ve now been on hold for more than an hour! @bell is looking like a good option, but it doesn’t look like Fibe is available in St. Catharines yet.

  • PunkyShender
    Scott Henderson (@PunkyShender) reported

    @jsloniowski @cogecohelps Cogeco’s answer was to call customer service. I’ve now been on hold for more than an hour! @BellFibe is looking like a good option, but it doesn’t look to be available in St. Catharines yet.

  • LDagFrisk
    L Friskey (@LDagFrisk) reported

    Was told by agent I spoke to when I attended COGECO's mall office that call centre agents I spoke to had the capability to reconnect service from their end when I called. Appears however that @cogeco phone agents did not have the know-how. Ugh. Yes I am p_ _ _ _ _!!!

  • PatVanMack
    የልፕዪጎርጕ (@PatVanMack) reported

    @Cogeco can you cancel my home tv service please - I don't have the time to wait 40 minutes on a phone to do it. Thank you.

  • XxPapaKxX
    Papa K (@XxPapaKxX) reported

    @cogeco Hello Cogeco , I'm sorry but your Internet and customer service is garbage. I got double billed, there's proof I paid and yet it's still my fault, been a customer for almost 3 years but it's time to say Goodbye Cogeco !!!

  • Sobchak1
    Walter (@Sobchak1) reported

    @Sh00ter27 @cogeco @cogecohelps Worst service provider in Ontario. Harp them enough on Twitter and you might get a DM.

  • DrumsGoalieIT
    pdr (@DrumsGoalieIT) reported

    @CBCTechSci @CBCHamilton Don't forget @cogeco as they're not any better. Just received a notice that all Internet plans are increasing by $5 per month. It might really be time to 'start' using @startca or another provider that doesn't hose customers. Internet costs should be going down not up.

  • mkjones6
    Michelle (@mkjones6) reported

    When you're misinformed by @cogeco then try to call to fix their mistake. Then have to beg to get your new total for next month since you were misinformed last month. Then you're hung up on. Thanks cogeco you're awesome! #terribleservice

  • shanpowerlifts
    shan (@shanpowerlifts) reported

    .@cogeco now we have no one coming until Wednesday..... Over 100$ in overage charges on data... Horrible customer service

  • mariederosier
    Marie Derosier (@mariederosier) reported

    It’s been almost 3 months and Cogeco will not fix my problem. Word of advice for anyone thinking of switching or upgrading DON’T Do It!!!!!! @cogecohelps

  • shanpowerlifts
    shan (@shanpowerlifts) reported

    .@cogeco not only is this poor CS but now we're still stuck without internet and no timeline on when we'll get it back

  • shanpowerlifts
    shan (@shanpowerlifts) reported

    .@cogeco our internet has been down for days. Scheduled a tech to come in yetserday which we confirmed by phone. They did not show up and no one answered when we called...

  • HaydKelley
    hayd (@HaydKelley) reported from Chatham-Kent, Ontario

    @noah_cg @cogeco Ur in the rare area where shit doesn’t go down than lol. Ckss area has daily reports of this shit

  • HaydKelley
    hayd (@HaydKelley) reported

    @noah_cg @cogeco Ur in London. They got 24/7 hour guys that get shit done.

  • colinhydee
    colin. (@colinhydee) reported

    another day of @cogeco @cogecohelps not being to supply a stable internet connection AND they still wont give me any customer support. I guess its time to move to @Bell

  • SaltyKernal
    Salty by Default (@SaltyKernal) reported

    Hey @TekSavvyCSR, I'm having trouble getting setup in Gananoque, because of a recent address change not registering on @Cogeco's end of things.. I can completely assure you service is available in the area, it's just a matter of a technician coming out to help.

  • Leeannricher
    Lee-Ann Richer (@Leeannricher) reported

    @tohmar @cogecohelps Ya, nice eh? Cogeco locked me into a year loyalty discount (previously they only locked you in for 6 months) of $20 a month. And one month later I’m losing half of this puny discount to rate increases. And if I cancel I’m fined $150. Thanks for the well timed increase.

  • kriss10ten
    Kristen Farrell (@kriss10ten) reported

    @cogeco called into your customer today and was extremely disappointed with the service I got. Your rep actually hung up on me. Not the first time it’s been terrible - it’s actually disgraceful. I cancelled my services FOUR months ago and you’re still trying to charge me.

  • tohmar
    Tohmar (@tohmar) reported

    @cogecohelps I received a letter saying my rates are going up ... Well guess who is calling tomorrow to reduce my service... #cogeco #overpriced

  • Simplylynn4u
    Lynn (@Simplylynn4u) reported

    @cogeco Over 25 minutes on hold with customer service is unacceptable! What the heck?!

  • spiffmana
    Andrew Spiller (@spiffmana) reported

    @malackey @cogeco Is there a law somewhere that says that telecom companies are required to give absolute garbage customer service? Because if there were, it would be the only law they follow.

  • gordowil2015
    Gord Wilson (@gordowil2015) reported

    @Cogecohelps Cogeco, woke up Thursday morning found my phone line out of order. same for my internet connection. Phone says 'line in use'. help please. Connections are okay.

  • Nesbitt97
    Vitali fan (@Nesbitt97) reported

    @cogecohelps is cogeco down in Sarnia? My ps4 lan cable is disconnecting.

  • Simardtweets1
    Simard (@Simardtweets1) reported

    @ryanhiggison @cogeco I've had better service from them compared to @Bell

  • ryanhiggison
    Ryan Higgison (@ryanhiggison) reported from Tecumseh, Ontario

    @spillymilly @cogeco I’ve heard that from soooo many people. I’ve ever really had an issue with them myself. Lol Getting disconnected twice and not getting a callback is rather annoying though. I mean, they ask me my number when i call in. Their online chat guy i had was horrendous though.

  • RBuschy
    ?? Ryan B. ?? (@RBuschy) reported

    @cogeco internet is down again in my building. I can see guys working on the lines behind my place on Walnut St. in Hamilton. Seems to be scheduled and I hope it was not by accident.

  • andrewhyk
    Andrew (@andrewhyk) reported

    @cuteDoufu @Bell @Rogers Pure scam. We are supposed to have 500 up and down speeds yet every test comes in significantly lower than that. Lag city. Pure scam garbage touting 500 mbps. Back to Cogeco we go.

  • eabelleau
    Eric (@eabelleau) reported

    @Bell I have spent roughly 9 hours over 2 weeks on the phone with the worst customer service I have ever seen just trying to add ALT TV so I can watch @MapleLeafs games ....honestly regret switching to bell should have stayed with Cogeco

  • hlcunning
    H Cunningham (@hlcunning) reported

    @cogecohelps having problems sending any Cogeco mail from my iPhone or iPad even when at home and connected to Cogeco via wifi. New problem over past few weeks. Has something changed with pop servers?

  • J_PLAYED
    Jeff Smith (@J_PLAYED) reported

    @cogeco I don’t get why we have to pay for 4 sports net channels when they have the same thing on all 4 channels or pay extra for 5 tsn channels for them to black out half the damn hockey games played on the channel

  • Cassidy24Jeff
    PJC (@Cassidy24Jeff) reported

    @cogeco your wait times to talk to an agent are horrible now. More than 25 minutes! What happened? Short wait times to access help used to be one of your strengths

  • MissJackorama
    April Bud (@MissJackorama) reported

    @cogecohelps Cogeco is still down on Grouse Crescent in Kingston, ON. That is in West Kingston Bayridge area. Anytime when it will be fixed?

  • swurtele
    Dr Susan Wurtele (@swurtele) reported

    @cogecohelps Not a billing concern. Was trying to change address and move service. Three phone calls later (each over 45 min long), and my internet was accidentally disconnected, and I’m told it will take a week to get it all back together. Not cool @cogeco.

  • rathmasm
    Stephanie R (@rathmasm) reported

    @cogeco I am very disappointed with the customer service I have received online and in store, specifically the limeridge mall in Hamilton. I have been a customer for 10 years and the staff have been rude and careless recently.

  • murphlaa
    murphlaa@gmail.com (@murphlaa) reported

    @cogecohelps hi is there current an cogeco problem in Oakville, Ontario? There is no cable/internet in my building at 6th line/upper middle

  • tweet_abuse69
    . (@tweet_abuse69) reported

    My internet is down. Cogeco said my hydro company is to blame. What say you @UtilitiesKngstn

  • spyder50
    David yarema (@spyder50) reported

    Oh boy dealing with cogeco today 10 min wait turned into almost hr being shifted between support and billing neither knew how to fix problem told me to call back??????? Any one hear that ball drop

  • Harbha
    fallsviewpoker (@Harbha) reported

    Just had the worst customer experience in years from @cogeco. First technical support hangs up and second actually made the problem worth.

  • emcoster
    Em Coster (@emcoster) reported

    So sick of @cogeco - why am I spending my day on the phone trying to resolve an issue that was supposed to be taken care of 6 months ago

  • Gibou60
    starburst fox (@Gibou60) reported

    Hey @cogeco maybe give some warning before shutting down the internet i was in the middle of something and now lost all progress cause you decided to kill the internet randomly

  • jordanberbeck
    jordan ? (@jordanberbeck) reported

    Don't ever use @cogeco as a service provider.

  • GregPriestAV
    Greg Priest (@GregPriestAV) reported

    @cogeco is there an outage or slowdown in Burlington? Connections seem really slowed down.