Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (43%)
-
Internet (37%)
-
E-mail (10%)
-
Wi-fi (6%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Brockville, Toronto, Ottawa, Kingston, Oakville, Milton, North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Peterborough and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
TV | |
| Brockville |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| Kingston |
TV | |
| Oakville |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris C.
(@mad4erit) reported
from
Oakville, Ontario
@cogeco All of your websites and phones are down
-
Ahmed
(@AhmedCanAm) reported
@meow173 @cogeco @Niagara_411 Agreed the outage is bound to happen but the root problem needs to be fixed, I mean things are only going to get more digital from here on out, and we’re what almost a year into the pandemic now, cogeco needs to invest in / update their infrastructure for sure.
-
Jay Cue
(@Jaycue77) reported
@cogecohelps our cogeco internet is down in Oakville. Cogeco website is also not available. What's going on?
-
M B
(@cyclechick4) reported
@cogeco Not working in Vineland either.
-
John Darch
(@John_Darch) reported
@cogeco @cogecohelps fix the internet outages please! We’ve never needed the internet to work in our household more than we do now!
-
🇨🇦 Bill Comeau #COVIDzero 😷
(@Billius27) reported
Note: Unable to update covid charts due to cogeco outage in my area.
-
Justin
(@YounggJustin) reported
@cogeco fix your DNS server plz
-
AESH
(@SchererMandi) reported
@noahfleming @cogeco Worked on personal device. Board issue won’t let me. Thanks!
-
Dina al-Shibeeb
(@DinaAlShibeeb) reported
@cogeco Do you guys still have a problem with the connection? I still do
-
cheryl
(@0themightyquinn) reported
@cogeco Do you have an ETA on restored service?
-
D
(@probablytired2) reported
@Teach_Laidlaw @cogeco @cogecohelps Same here... 3 kids all booted out of their meeting... me sitting here going... well ****
-
William
(@William47500740) reported
@UmairWasim9 @outagedetect I used Cogeco for 22 years, switched to Bell. If you look at your terms of service you'll see that Cogeco will NOT reimburse you.
-
treplow
(@treplow) reported
For users experiencing the Cogeco internet outage: If you have a Hitron router type 192.168.0.1 into your browser search bar. Username is cusadmin and password is Cogeco1! once you login click on the Basic tab, then the DNS menu. Change DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4
-
terry anne matthews
(@inhousemouse) reported
@Solace_ffl @Carminevittori5 @cogeco We use cogeco internet all the time and rarely have an issue. I don't remember the last time we were down cause of an outage. My kids are in remote school and this is the first time since March they couldn't get into school.
-
Greendale School
(@GreendaleGators) reported
Great participation by students this morning in their virtual meetings. However, Cogeco internet is currently down and so things are on hold until a solution is found.
-
Mark Legosz
(@legoszm) reported
If your Cogeco is down, update your DNS to get going again. There are many choices, I recommend 1.1.1.1, 8.8.8.8 or 208.67.222.222 #cogeco
-
Inge Happypaws4
(@Happypaws4) reported
@cogeco my WiFì is down .... :(
-
Vikas Kakkar
(@vikaskakkar_DEL) reported
@cogeco Hey Cogeco team, even your phones are not working. Internet outage - we can’t even report to you. Please fix it ASAP #FixItASAP #workfromhome
-
a j s b
(@Brooksajsb) reported
@cogecohelps Intermittent internet service for a week and now no service in Hamilton. No notifications from Cogeco, not able to contact via telephone. I am one unhappy customer.
-
Patrick McGuire
(@PatrickWMcGuire) reported
@cogeco @RosterLogix Another outage in Burlington ON, Alton Village. Kids in online school. Not good.
-
Bob Westrope
(@BobWestrope) reported
@cogeco This caps 6 months of appalling service. At least 5 tech support calls and an unanswered complaint letter to the CEO.
-
Michael
(@mingram0) reported
@Klaunderville @cogeco Try switching your DNS servers to Google's public DNS servers until Cogeco resolves their issue. It worked here in Oakville.
-
Jen Thompson -Carter
(@J_niferTC) reported
@cogeco The cogeco phone line now says “this number is no longer in service. “.... wtf cogeco.
-
Em Kat Beaulieu
(@Em_Kat25) reported
@cogeco For these prices there should never be a problem... always upping the prices... always problems... can’t wait to switch to another company... contracts suck.... please fix soon... people have things to do...
-
Heather Hartley
(@AmInCan55) reported
Cogeco internet problems province wide. Hmmm, working at home just got simplified. Going to do dishes...
-
Graham Ducharme
(@gducharme82) reported
@cogecohelps can you confirm if there is an outage with Cogeco in Windsor Ontario. I am also not able to access your web site using another provider
-
Dieu Ngo
(@Gpamuro) reported
@KeeganB63977789 @cogeco It’s understandable that people who use this service for work would be upset.
-
Curtis
(@Curtis10392554) reported
@Carminevittori5 @cogeco I’ve been using cogeco for a couple years now. And literally the wifi drops all the time. It’s becomes very slow at times. I didn’t have a problem with bell at all. I switched to cogeco because it’s cheaper. And I regret it.
-
Guy
(@broxsterman) reported
@cogeco Cogecos support telephone lines are all giving an out of service message??!
-
Juan Hernandez
(@juan_vinegroup) reported
Cogeco is down. No internet service, no one is picking up the phone. Anyone?