Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton and Fonthill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Brownsburg-Chatham |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Lia De Pauw
(@LiaDePauw) reported
@alcdsb @cogeco How is attendance being tracked during the shut down? My Gr 1 is already proclaiming virtual learning boring and that he wants to quit. This format is not appropriate for early learners. It’s not necessary in our region either. Dropping out is 100% understandable.
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Bill
(@Wjr64Bill) reported
@610CKTB Cogeco is the worst internet supplier I’ve ever had. We also have numerous short outages on the regular our here in Niagara region. They’re also quite expensive, definitely not worth what we’re paying.
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Todd Clancy
(@ToddTates007) reported
@_chris905 @Niagara_411 If you’re talking about cogeco not having the infrastructure that is incorrect. Literally every other internet service that uses cogeco lines is fine. It’s the same issue that happened the other day. The problem is leadership at cogeco and not fixing the root of the issue.
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Brian English
(@bjanglais) reported
So @cogeco, 2 days ago - province wide outage for ~ 1 hr Today - same thing at the same time of day. ❓What have you done to prevent this from happening again? If it does I’m switching providers - I need reliable internet for my kids to learn from home for the next month!
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Jeff Beairsto
(@jeff_beairsto) reported
@cogeco Is this a Cogeco issue? Does Bell and Rogers have the same issues?
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Janetta Howson
(@JanettaHowson) reported
@cogeco Maybe if Cogeco didn’t lie about their products, eg fibre optic cables being installed, they wouldn’t have these problems. Hopefully Cogeco senior employees will start investing in Cogeco products and employees instead of taking the money for themselves.
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Hilary Ryckman
(@TryHardRyckers) reported
@cogeco Very terrible I have been having internet issues for a while now where I am constantly having shut it down and restart it and now this. I have been contemplating switching to a new service for a while now because of these issues.
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Emily Spanton 🍁
(@whatdoesntkillu) reported
@Sean_Vanderklis @cogeco School boards across the province are announcing issues... it seems fairly widespread 😕
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vishnu
(@vishnunkk) reported
@cogeco Any one having issue , change your DNS server to 8.8.8.8 or 8.8.4.4
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Ada Clif
(@AdaClif) reported
@jeff_beairsto @cogeco Yes, its a widespread issue. Google: internet outage news
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vishnu
(@vishnunkk) reported
@cogeco DNS issue .. pls change your DNS server to 8.8.8.8 .. that works
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Erin Pepler
(@erinpepler) reported
@dania_thurman @Ward2Lisa @cogeco It just went back on! So not as long of an outage this time, but still super disruptive. One of the teachers is on Cogeco and was also down, so even the kids on Bell were offline...
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Ron Mills
(@RONbMILLS) reported
@cogecohelps @cogeco fix your DNS issues or accept defeat and tell users how to update their DNS settings on their router to Google’s 8.8.8.8 and 8.8.4.4. You just saved a bunch of teachers and students griefs.
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Jason Giblen
(@JasonGiblen) reported
@alancross Mine is fine in Streetsville (Rogers). My sons teacher in Burlington (Cogeco) is down.
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Dave Beaudoin
(@StingRMan) reported
@cogeco It sucks you close you phone off to customers for help. Why is there a busy signal when you phone 1-866-774-8888
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Tyler Phillips
(@Phos4ic) reported
@cogeco My cogeco internet service is down again. Please work harder on ensuring reliability. We pay $140/month for unreliable service.
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Deaona918
(@deaona918) reported
@cogeco Hi, I’m having issues with my Internet again. This is the 3rd time this week
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Amy 🇨🇦🙏🏻🧘🏼♀️🖤❤️🏳️🌈Wear the Mask!
(@littleabner_amy) reported
@servicesdown_ Yup Cogeco you suck !!! Maybe pay the CEO slightly less and invest in some equipment!!!! This is going to keep happening and will get worse, worse service ever....but at least they have friendly people online and on the phones. RIP OFF, scam!!!
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Leo
(@leo_tirone) reported
@cogeco I hope the proactive update is better than this because I’ve been down for 1.5 hours and finally heard from someone.
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Dave Manning
(@webstrategist) reported
@HaltonDSB @ONgov If you are having issues with Cogeco (DNS issue) today and earlier this week, a work around is to change the DNS server and backup on your home router to Google's DNS: 8.8.8.8 and 8.8.4.4
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Hany Girgus
(@ahmose_I) reported
@cogeco Guys, it’s getting to be too much. I am very close to make a decision to switch a more reliable service provider. Also, why do we have to pay in full for a service that is so unreliable?
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Keyna bracken
(@keentoride) reported
@ajbr920 @cogeco Now it is. Touch wood. Is explanation 4 frequent issue infrastructure?
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Adam R
(@theadamroman) reported
@cogeco Another fail Tristan
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Craig
(@Outnumbered5_1) reported
@cogeco Since Cogeco probably doesn’t want you doing so, for those that know how, this issue can be resolved by changing your DNS server on your modem/router settings. Google’s DNS server is 8.8.8.8 or 8.8.4.4.
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Hany Girgus
(@ahmose_I) reported
@FarahNasser Well, that if your internet service provider is reliable, not @cogeco
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kwlfca
(@OGkwlfca) reported
@cogeco Okay but why is customer service completely unavailable? That’s unacceptable
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Jody
(@Jodster99) reported
@ShawnyRHarvey @gunner101 @cogeco Oddly, I've been having the opposite results! Same issue but laptop spins and phone works.. (Maybe it's the data plan?) ANYWAY.... hope you get back at it soon enough!
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kwlfca
(@OGkwlfca) reported
@cogeco Why is customer service completely unavailable?
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Mark McEwen
(@mcewen650) reported
@cogeco hi. I recently signed up for 2 year internet. Well... If another outage happens, you can take your "2 year contract"& stick it. I work from home. If you can't provide stable service, I will go back to @bell. And if you think I'll pay an early exit fee... You're so wrong
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Steve Fox
(@vixxdog) reported
@cogecohelps @cogeco I finally found a way to reach someone at Cogeco and eventually got transferred into tech support.