Cogeco Outage Report
Why is my Cogeco service not working?
Some problems detected
Users are reporting problems related to: internet, tv and total blackout.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 12: Problems at Cogeco
Cogeco is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Ottawa, Calgary, Toronto, Mississauga, Unionville, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Waterdown |
Phone | |
| Peterborough |
Internet | |
| Ottawa |
Internet | |
| Calgary |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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MJW
(@321MW321) reported
@cogeco I’ve had your EPICO service now for a month. Multiple times throughout the day all internet and tv goes down. Often for only a couple minutes but let’s be clear this is a major issue. Tired of hearing my kids and wife let me know every time it happens daily.!
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Kevin Siddique
(@kboxlive) reported
@carrytelca has to open a ticket with @cogeco so this probably won't get resolved tonight. CarryTel's support closes at 7pm. I don't know what I'm going to do about work tomorrow.
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DeePee
(@DeePeeTeeHee) reported
My cogeco internet is down @cogecohelps @cogeco anyone else ?!?
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𝚜𝚑𝚎𝚕𝚋𝚢𝚛𝚘𝚜𝚎 ⚯͛
(@MsChanandlrBng_) reported
@taylrg1 @cogeco ATP the entire world runs of Internet honestly so I don’t blame you it’s not a first world problem anymore!
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco I had to explain that I WFH and lost work hours. I also had to tether my phone so my family could have Internet. I also had to point out that I've been a customer for >6 years. The best they can do is 10 days credit plus $5. That's about $30 credit which I had to take or lose.
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Thelma Cameron
(@ThelmaCameron18) reported
@FairplayDesigns Cogeco is the same ! You need to call them, then they thank you for being their loyal customer for 30 years, BUT, they can't call you up and offer some great deal! You are forced to beg !
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🐮Red Bulls Bets🐮
(@RedBulls_Bets) reported
Send @bell to mars terrible thank you @cogeco for figuring it out in a hour not 14 days
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Ebby (Ebony) ΘΔ
(@UmberThetaDelta) reported
@Cirind_Dragon they suck in canada too lmao cogeco and bell can go suck a **** honestly it took cogeco like 6 hours or so to fix an outage today
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco The management team at @carrytelca called to talk about compensation. The original offer was credit for the 5 days of no service. That's about $12. That doesn't even cover the cost of gas to get the modem that I didn't need. I asked them to do better. Next offer was an extra $5.
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Kevin Siddique
(@kboxlive) reported
@carrytelca contacted @cogeco and a tech will be here on WEDNESDAY. That's 5 days without internet including 3 business days. I'm not even angry anymore. I'm at the point of not caring. I'm tired of talking to tier 1 techs and rebooting my modem when it's clearly not the problem.
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Woke Jays Fan. 💉💉💉💉
(@JaysFan42049) reported
@keithwhipp It kicked me out and when I use my Cogeco login it says it's wrong. It is a terrible app
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Wendy gay
(@Sgay1Wendy) reported
@cogecohelps My email hasn’t updated since 1:30pm this afternoon. That’s a long time to be down and it sounds like cogeco has just become aware of it. I hope emails aren’t lost like has previously happened
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KrisEmZed
(@zed_kris) reported
@cogecohelps I’m still not receiving email. Hopefully restoring normal service will happen soon. I started having issues at about 3pm and use Cogeco for my work email, which is problematic when it fails and is down for so long.
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Roe Budd
(@RoeBudd) reported
@cogeco you were at my house yesterday to fix an ongoing problem for the 6th-7th time and still I have the same problem. All started when hydro cut my line. Give me a reason not to cancel and tell everyone not to subscribe to cogeco.
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Cindy Rossi
(@CindyRossi77) reported
@RogersHelps CTV2(channel 20 on digital adapter is also not broadcasting). No need for me to waste my time on DM. It's a Roger's problem. Cogeco is fine. Couldn't see Live from ABC while feed was to CTV. Then later saw Live on ABC when you disconnected the feed to CTV.
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mommy
(@ruthryderr) reported
God my internet sucks so bad 👎 cogeco slacking ev day
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogeco cannot provide syncronized tv. They are crooks and thieves selling ****. Buyer beware. cogeco Couldn't show a movie on a wall..
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Kevin Siddique
(@kboxlive) reported
Now @carrytelca is saying the cogeco lines are ok and the modem is the problem. I can drive all the way to Markham or wait 5 days for a modem. ExpressPost is not an option apparently. I'll get $2 back for my trouble. Keep in mind I've had to call for updates. They never called me
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Scaduts
(@scaduts) reported
@cogeco outage in south Burlington?
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Greg Reid
(@ReidLaxn) reported
@cogeco My internet service was cut Apr.14 when neighbour dug fence post. Apr.17 service tech visited, could not repair-put in req. for maintenance. I was just told “5-10 days to get to you”. 5 days no service (so far - could be over 2 weeks). RIDICULOUS. Anyone care?
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Louise
(@louisembruneau) reported
@cogeco epoc not working with crave the sounds is off. Not user friendly
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Wilson
(@Ottawan81) reported
Cogeco is the absolute worst. Terrible service. Internet barely works, constantly going down. So sick of it.
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Wendy gay
(@Sgay1Wendy) reported
@cogecohelps My email hasn’t updated since 1:30pm this afternoon. That’s a long time to be down and it sounds like cogeco has just become aware of it. I hope emails aren’t lost like has previously happened
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Camping King
(@campingking2011) reported
@cogecohelps hello. Is there an issue with Cogeco Webmail? I’m unable to receive or send email on my cogeco account. Thanks!
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Mike Maude
(@mikejmaude) reported
Maybe I’m crazy but there was a cogeco worker at my neighbours all day today and when he leaves my internet stops working. Wtf is this
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KrisEmZed
(@zed_kris) reported
@cogecohelps @Patz_Van Why does Cogeco’s website say there are no outages when obviously receiving mail is an issue? I’ve been having problems here in Oakville all afternoon. Is there an ETA for the problem resolution?
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Barbara-Anne Elstone
(@mynameisasong_) reported
@cogeco service out in Peterborough?!
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco This is the first major incident I've had with CarryTel in 6 years. It's not even their fault -- it's Cogeco's fault. But CarryTel support handled it very badly in my opinion. I think it's time to look at other ISPs in the area.
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☆𝕥𝕒𝕪𝕝𝕣 ☆
(@taylrg1) reported
Getting really tired of @cogeco deciding to do their maintenance during the day. Two days now of our internet being out most of the day when literally everything in my house runs on internet. I get it, “first world problems” but ***** I pay for this **** I expect it to work 🙄
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Brooke Fairplay. AKA Diane💛☮💙🇨🇦🇺🇦
(@FairplayDesigns) reported
@ThelmaCameron18 Yea I left Cogeco. There was one woman in customer support who was mean as hell, she actually disconnected me from my internet because she didn't like what I said. I left after that