Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (40%)
-
TV (40%)
-
E-mail (9%)
-
Wi-fi (6%)
-
Total Blackout (4%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Napanee, Sarnia, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville, Petawawa, Montréal, Brossard and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| St. Catharines |
TV | |
| Napanee |
TV | |
| Sarnia |
TV | |
| Oakville |
TV | |
| Peterborough |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Tasting colours
(@smokingcolourz) reported
@Chaosking243 @cogeco 8am ish on the 23rd not even a estimate on when it’ll be fixed, last I talked to cogeco on the phone yesterday night they had no idea when also stated they had no technicians in area even attempting to fix it
-
Paul Manning
(@mobinfiltrator) reported
@Violinzilla @cogeco Nothing to do with the storm. “Bad luck.”
-
Alex Novosad
(@novosad_alex) reported
@cogeco day three of no internet. What are you doing to fix it?
-
Doc
(@feartheglove) reported
@cogeco I went to the grocery store twice. Power on since last night. Services down for over 24 hrs
-
Jay Dee
(@JayDeeWriting) reported
Cogeco’s revised their ‘resumption of service’ note about half a dozen times this morning-curious when the tv actually comes back on
-
Nicholas
(@Chaosking243) reported
@cogeco The outage in my area has apparently been resolved for a few hours now but I’ve still got no internet. What’s going on?
-
Pat Riley
(@PEPE4ff) reported
@Bell_Support Nothing to look into- I’ve used the virtual repair tool more times then I can count - I’ve been in chats with one of your service reps.. “it was an authentication issue” so they say and then back to losing internet and having to use my data … I’m just going to cogeco now
-
Hartley
(@Mootz613) reported
I realize this is a first world problem but not having internet, tv or home phone for over 36 hours during the holidays is trying my patience. @cogeco @cogecohelps is absolutely the worst provider I have ever seen. #Cogeco
-
SimplyTed
(@SimplyTed3) reported
@cogeco @cogeco it's been over 24 hrs for K6V3Y4 with resolution just getting extended hour by hour. Other streets around us have services. Appreciate the storm but I reported it before it hit our region.. restless toddlers. Thank you
-
Scott Elsbury
(@SElsbury) reported
@3v3nMoR This from the guy asking for cogeco to reimburse for 24 hours of cell data as a result of the outage !
-
Anthony Bilotta
(@Anthony_Bilotta) reported
@NFL If my @cogeco cable and internet weren’t down since 3:00pm yesterday I would be.
-
Jason Calderon
(@JasonCa47450102) reported
@cogeco What about the Hamilton, L8L area? Your website generates a new estimate for a fix every hour, lost service on the 23rd.. 🙃
-
Nishant
(@nishantvatsal) reported
from
Niagara-on-the-Lake, Ontario
@cogecohelps In the list of Wi-Fi connections nearby, on my phone, I could see other people’s cogeco networks, so does that mean the issue could be just with my house?
-
Jordan
(@iamjordanexpert) reported
@cogeco It’s been down for 24 hours now, are we to expect compensation? The other companies are fine, as they prepared for the impending weather. Why didn’t you? This can’t soley be a hydro issue as there aren’t many.
-
Bitzy
(@Bitzy_b) reported
@cogeco How come you led everyone in for 21hrs instead of just saying “its to unsafe to send out our technicians” absolute **** customer service. “Itll be an hr” - @cogeco when they havent even dispatched a single tech yet
-
David Stinson
(@StinsonAnalytic) reported
@Mootz613 @cogeco Is it too much to ask that Kingston customers be given an expected date/time of service restoration? Or at least some sort of answer or acknowledgement? This really is a text book case of how not to handle outages.
-
Doc
(@feartheglove) reported
@cogecohelps @cogeco the 401 is dry.. sun is out and im on day THREE of no internet for the family. Worst part is NO human has any idea on your chat or phone line what is happening other than looking at their own phones
-
Pamela Hermiston
(@Pammifer) reported
@cogeco I lost power yesterday (December 23rd).. as a result i lost phone and internet. It was restored 4hours later. However I noticed that my phone service never came back. (I have internet and phone with cogeco) Is there any info on phone lines being disrupted from the storm?
-
Nicholas
(@Chaosking243) reported
@cogeco Been without internet and tv since 8 AM on the 24th. It’s now 1AM on the 25th. The outage report is now just gone (which I’m not sure is better than just adding an hour every time like it was). Are there any updates?
-
R G Hilder
(@Monzaguy) reported
@cogeco The signal on the TV is very jumpy. Is this an after effect of the storm and how soon before it clears up
-
John Sly
(@Cokey_the_Bear) reported
@cogeco What is the time frame for the Kingston K7M 9C9 area? We never lost power even though your outage page states that's the reason why. Can you elaborate?
-
Barbara
(@bbaguapura) reported
@cogeco says issue resolved and over 24 hrs later no phone tv or internet. No one answers phones. Will anyone respond???
-
Cristiana Ulrich
(@Badwolf_books) reported
@cogecohelps @cogeco So, is someone from Cogeco going to pay the wages I lost yesterday, when it went down in the middle of my work day, and today? Being down overnight and into late morning is unacceptable. Is this going to be our lives this entire weekend?
-
Hilary Hagerman
(@HilaryHagerman) reported
from
Huntsville, Ontario
@cogecohelps Hi! is there a more accurate idea of when service will restore in Huntsville Ontario? The website has had the 1 hour from current time for several hours. Trying to help out my parents who have cogeco for every service.
-
Nicholas
(@Chaosking243) reported
@smokingcolourz @cogeco Found my issue once the sun came up, looks like our cable line that ran between us and our neighbour across the street snapped somewhere in the night. Called, and earliest they can have someone out is Thursday, and I bet they won’t even send someone who can fix the line.
-
Tony Orr
(@twittorr) reported
Good news! The blizzard warning has ended. Still terrible conditions out there but things should start to improve. Hey @cogeco, maybe you could diligently restore services. Service has been out since late Friday. #Kingston #ygk
-
Nicholas
(@Chaosking243) reported
@cogeco I’ve got a downed cogeco cable on my property, so I’m guessing that’s why my internet is out. I was told Thursday was the earliest someone would be out, with no guarantee they could fix the cable that day. Ridiculous. Meanwhile, we’ve got a cable flying around everywhere.
-
Tashing Through The Snow ❄️
(@deadlynitshade) reported
@cogeco Still down.
-
Nichola Walt
(@nicholawalt) reported
@cogeco Why not tell customers that service will be down until December 26, then if you get it working sooner you’ll look like Rock stars? Having an automated time calculating 60 mins from time of inquiry is frustrating.
-
Mangledued
(@mangledued) reported
My @cogeco Wifi outage is still going on after 24 hours. At least the power is on