Cogeco Outage

Either Cogeco throttles or its infrastructure is terrible. @cogecohelps @cogeco

@ParkinsonKara @cogeco @cogecohelps 2/2 We're now getting bumped off our wifi which is frustrating. So problem is not fully fixed yet with our @cogeco service | @cogecohelps ... stay tuned.

@cogeco your company ******* sucks dogshit fix my ******* packet loss you dumb morons

@the905guy @cogeco @cogecohelps And it should be sooner. Their service wait times are crazy.

@MoyaJohnsonHH @cogeco I know a neighbor had this issue recently.

Hey @cogeco. Thanks for up selling me on a new product, giving me an appointment time and then saying I wasn’t home when I clearly was. Then when I call back you are unable to book me a new appointment, and no manager around to hear my complaint. Great service. Guess it’s Bell

@cogeco @cogecohelps 2/ It would be interesting/helpful to see if other @cogeco customers in #Halton are getting the service levels they are paying for. I've been a loyal customer for years but concerned right now. Maybe they can share their speed test results and use this hashtag: #cogecospeedtest

@ElowEdits @baynham_connor @NoSleevesGaming @Lyonsx63 That’s same with us. We had Bell and it had problems. If cogeco has the same it’s whatever at least better speeds

@cogeco not sure how you can just disconnect someones cable and internet because the people you sent can’t do their job. Then think it’s perfectly acceptable. This is why people cancel

@HanekGoat @NoSleevesGaming @ElowEdits @Lyonsx63 Bell is ten times expensive for shit internet. Cogeco is the way to go unless you want fibre optic

@ElowEdits @HanekGoat @Lyonsx63 cogeco might be the worst provider on the planet, i moved because of them and have bell now. depends if fiber is available in your area

@TekSavvyCSR The day AFTER! July 3rd tic was submitted to cogeco, no followup till I tweeted service out again ~July23. I've explained the process is the problem. Cogeco comes back AFTER THE FACT and says no issues now. Doesn't help if not looked at DURING outage to see why so many

@Glorinsz @cogecohelps Hey! This is Tim from the Cogeco Support Team. We are truly disappointed to see such poor connection in you region. Please DM me in hopes to get this issue solved ASAP. Here at Cogeco understand the fustration poor connection in gaming can cause. We hope to hear back soon! - Tim

YO @cogeco YOUR INTERNET SERVICE IS LITERALLY SHIT! AND NOTHING GETS DONE ABOUT IT. Last 36 hours of constant disconnects, and awful packet loss.... FIX YOUR SHIT

@TekSavvyCSR NOPE, that didn't help resolve it. Just the standard, ticket to cogeco, cogeco checks AFTER THE FACT, and says things are normal. CLEARLY they weren't normal DURING THE OUTAGE. 2+yrs of this non-service! (I understand you are stuck w cogeco)

@cogeco or how about a cable provider stealing a PVR and refusing to send a signal to it ...............

@cogecohelps Thanks Cogeco. Tv totally went out since 4pm. Wife spent an hour on phone only to b told we would have to wait to available service date which was August 27, which my wife wasn't having. Said they would take her # and call if earlier date available. See ya @cogeco ,hello @Bell

@cogeco We live in Brockville & have been having problems recently with TV as well as Wi-Fi with computers. We have had a tech in and put new router in but still problems. Today we spoke with Chris from Burlington office and he had a condescending attitude. #CustomerService

Terrible customer service with #cogeco #cogecooutages no pho or intrnt since the 8th. Tech came today said he’d be back but didn’t. Now saying can’t come out till the 21st. 2 weeks without phone/internet shame on you cogeco. Switching to #bellcanada Friday

Cogeco, comes early for the installation, sets up Internet in 20 mins, gives us an upgraded modem/router bc why not. Bell, dicked us around for 2.5 weeks when we booked internet in JULY. “Sends techs out”, says it will be fixed but isn’t, hard to reach if there’s a problem.

@BobGrimlock @cogeco Look into @startca 💚 Amazing customer service & no service issues in the past 5 years.

@BobGrimlock @cogeco You're not alone. Bad firmware update at 2 AM. Was able to swap out the modem at the local store until the tech comes on Monday. Had to downgrade from 360 to 120 for 5 days.

Time for my monthly @cogeco issues, this time my modem magically stopped working. Don’t worry, someone will rush over to fix it in 12 days. No internet for me and my kids for the rest of the summer.

So despite the fact that I paid my bill 8 days BEFORE the due date @cogeco decided to disconnect my service anyway. After 10yrs as a loyal customer I’m seriously thinking my friends are right about moving to a more competent service provider....

For god’s sake. The router’s been reset again bc Cogeco told bro to. I did that 2 weeks ago and it took me an hour to set it up again and open a ton of ports. Now I can’t login anymore bc bro won’t give me the new login. :) Ahh today just gets better and better.

@NerdDucky @cogecohelps @cogeco @cogecohelps simply puts it in their customer and has the “just power cycle it and call back” mentality. Service is awful and customer service is worse!

@MarkFornasiero1 @Bell @cogeco ive been having the EXACT same issues with Cogeco, so its not any better

@vostro93 @cogeco i've been having really really bad troubles with Cogeco internet the past week after a new install. I hope its not the new 1GB network causing you problems as well

We’re gambling for the next two weeks! There’s a chance our internet may work all day but there’s a higher chance it’ll cut out completely. I’m pushing through Cogeco’s shitty internet service as much as I can today!

You know @cogeco, if you spent half as much $ on making me a happy customer vs the $ you’re spending on trying to get me back... you’d be way ahead. Lessons for #charities too #donorlove

@Bell putting in a hard place with brutal customer service. Question is, is it worth it to stay or to go to @cogeco

I have tried every isp (internet service provider) in southern Ontario and @cogeco @cogecohelps 👈 cogeco is the ******* worst. Stay away from them. #cogeco #isp

Cogeco not working in portcolbrone

No stream today. I had to work today and my internet is gonna shit out in half an hour because @cogeco likes to throttle us every day at 9 PM even though they say they don’t. 😊

@cogeco damn you guys really screwed up on the proper Sportsnet channel for the Bianca VS Serena match. I recorded it because we werent around...and it said Womens Tennis on SN1 but it was the Jay game. You guys ******* suck!

@cogecohelps cogeco was doing good when we first took on their service but has turned into one of the worst providers of internet and tv I have ever had! 👎👎 Internet connection issues, tv box issues, tivo issues, new internet modem issues........terrible service!!

If anyone who uses @cogeco @cogecohelps wants to know what any of the TIVO error codes let me know and I’d be happy to help #seenthemallnow #whatsnext #ifImissBiancamyTIVOboxwillhetheroadhard

Cogeco has probably the worst internet ever.

At least in Ontario, geographical areas of cable service have all the cables owned by Rogers or all owned by Cogeco. TekSavvy and others, for example, have permission to use both, depending on the area.. Others only have the resources to pick one, limiting them to specific areas.

To those wondering why you would pick an ISP that uses Rogers and then complain when Rogers has a huge outage: Canadian ISPs are either Bell (DSL, anything with phone lines), Rogers or Cogeco (cable) or another large ISP, and the rest are forced to "wholesale" those ISPs lines.

@cogecohelps “Cogeco is currently experiencing an outage with the TV and internet service in OAKVILLE. We do not have an estimated time of resolution. Technicians are working diligently to restore your service(s). If resolved between 8am-9pm you'll receive another notification.”

@pierreabinader @ChippTheFox_RSE @RenaKunisaki @FlashChills @startca @OverAverageJoe @elkr_ Most third-party providers (Start, TekSavvy, etc) rent lines of both rcable (Rogers' infrastructure) or cCable (Cogeco). This outage was for rCable. Because these lines are rented, this means it's a Rogers issue and they need to identify and fix the issue.

@cogeco No, never did luckily.

@embean @ALL_CAPS Cogeco has been surprisingly decent. I've been a teksavvy customer since year one, and while Bell were jerks, Cogeco seems to do more than play by the rules.

@cogeco thank you for stealing my money and providing a service that works 30% of the time and live support that does not actually help just to keep their handle times low 👌🏼

I'm with Teksavvy on Cogeco's network and it hasn't gone down at all. #teksavvy

I'm with Teksavvy on Cogeco's network and it hasn't gone down at all.

@ACollinsPhoto Haven't noticed any problems in Burlington. (My ISP is a Cogeco reseller.)

@juanjoseiturbe @cogecohelps @cogeco Yeah down for me too gotta be an area problem

So now my volume is all I screwy and a cogeco tech needs to visit to fix it, not impressed @cogeco 🙄

@cogeco have all of the Sports channels including the NFL, WWE, BTN networks not working and showing the error code S0100. Tried resetting receiver and still the same. Windsor, Ontario

Can @cogeco @cogecohelps PLEAAE fix it so I can the SLICE chanell 😡

@cogeco sucks.

Restarted the router (again) and can’t access the router login (again). Literally the only way we’re ever getting a new router is if Cogeco themselves go out of their way to contact us and say “here’s an upgrade, yours is shot” bc my brother still 👏🏼 won’t 👏🏼 call 👏🏼

@startca hey everybody there is an upstream issue in Brantford. Rogers is working on its all prep work for the infrastructure because Cogeco will be going through a major update between 12 and 2 a.m. and in order to initialize the d slams there has to be prep work involved

@cogeco @cogecohelpse been without internet for 3 days now. Cogeco is WORST provider in history. Something to do with backend stuff. I work from home. Internet is my life & livelihood. You owe me 3 days of lost revenue. Woeful!! I'm in Timmys using their free wifi to write this.

@cogeco today I got my billing issues dealt with only to see a massive dive in both Ethernet and especially WiFi . Pay for 1gb only to get 460 Ethernet, 1.5 to 20 mbps

Never been more disappointed with a customer service representative, thanks @cogeco !

Hey @cogeco, your customer retention line has called me once a week for the last 4 weeks asking me why I left your service. Last time I asked to be removed from your call list. One more call and I’ll consider it harassment.

@cogeco I've been without internet for 2 days. Must say Cogeco is WORST provider in history. Something to do with backend stuff. I work from home. Internet is my life & livelihood. You owe me 2 days of lost revenue. Woeful!! I'm in Tim Hortons using their free wifi to write this.