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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 48% Internet (48%)
  • 28% TV (28%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, and North York.

CityProblem TypeReport Time
Vancouver Internet 14 hours ago
Toronto Total Blackout 1 day ago
Toronto Total Blackout 5 days ago
Toronto Internet 5 days ago
Toronto county Internet 5 days ago
Nepean Wi-fi 5 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • ZeromuSPlays
    ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported

    @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

  • rivinnorthbay2
    Tim Lowe (@rivinnorthbay2) reported

    @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

  • Rexraptor19921
    Rexraptor (@Rexraptor19921) reported

    @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

  • SckurtCobain
    Sckurt Cobain 🇨🇦 (@SckurtCobain) reported

    @MikeDoris @cogeco How does one line cause a province wide outage?

  • Ciel2114
    Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported

    @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

  • Tiger_JY
    Kevin K (@Tiger_JY) reported

    @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.

  • John_Bug
    John Bugailiskis (@John_Bug) reported

    Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

  • Fyble
    Fyble (@Fyble) reported

    @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

  • MrTuffster
    Hugh G Azzol (@MrTuffster) reported

    @cogeco Shoddy service like this from any provider will push more to go towards starlink

  • Atra_duEverynia
    Brisingr (@Atra_duEverynia) reported

    @cogeco Windsor Ontario N9G 1H8 still not working

  • DrHawken
    Emshay* (@DrHawken) reported

    Cogeco is down and Rogers seems ******, too

  • MarkKennedyQW
    🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported

    Looks like @Cogeco has a major outage in Trenton and maybe even wider.

  • styttsvillain
    Spartachat (@styttsvillain) reported

    @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

  • yarop
    JerryP (@yarop) reported

    @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

  • SDM_1900
    Dianne Williams (@SDM_1900) reported

    @cogeco Still problems!! Phone goes dead.

  • zubic_eth
    zubic (@zubic_eth) reported

    @Steve3Chang @cogeco @Starlink Facts. Awful service…

  • yarop
    JerryP (@yarop) reported

    @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

  • Ciel2114
    Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported

    @JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?

  • SDM_1900
    Dianne Williams (@SDM_1900) reported

    @cogeco STILL HAVING PROBLEMS!!!

  • Fyble
    Fyble (@Fyble) reported

    @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

  • kitty_kattkait
    kait (@kitty_kattkait) reported

    @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

  • SheriLorraine
    Sheri Stewart 🇨🇦 (@SheriLorraine) reported

    @cogecohelps @kitty_kattkait @cogeco down Peterborough

  • Crease19NEWS
    CREASE19 BREAKING NEWS (@Crease19NEWS) reported

    @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

  • patchcollecter
    Rod Marois (HE/HIM) (@patchcollecter) reported

    WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

  • kitty_kattkait
    kait/POODY (@kitty_kattkait) reported

    @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

  • afrodyliac
    Afrodyliac (@afrodyliac) reported

    @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.