Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (8%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Sarnia, Barrie, Harrow, Windsor, St. Catharines, Napanee, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville and Petawawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Sarnia |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Barrie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Johanne Ménard
(@mijoz1) reported
Do you know when the problem will be repaired in Hawkesbury #Cogeco
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Ryan Vander Velde
(@denverpiper) reported
@cholmzy Your post is the only one I see about the status of Cogeco internet. Mine just went down in Brockville, Ont
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Stu Wilson
(@StuWilson1892) reported
@cogeco @AXSTV They had Coldplay on for hours. COLDPLAY . The worst.
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Mathieu Brouillette 🤷🏻♂️
(@Kh3O) reported
@chengeling I once called Cogeco to cancel my PARENTS sub. No question asked. Done in 10min. But yeah Bell & Videotron can be like that. I use 'i wanna quit' to get deals off current sub. Person cant do a thing, they send you to other dept, and boom, 'newcomer price!'
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McMaster UTS
(@McMasterUTS) reported
@McMasterUTS is advising of an outage with the Cogeco network switch that is causing loss of connectivity with some of @McMasterU remote sites. Sites impacted: 96, 106 and 88 Forsyth, and Canadian Martyrs school. Cogeco is working to resolve the issue. Will update once resolved.
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Brian D Driscoll
(@BrianDDriscoll) reported
from
Oakville, Ontario
Hey Matt Wickham @Cogeco. Our modem is glitching constantly. You are sending a new 1 which you say will be here within 5 business days! I wanted to pick 1 up curbside in Burlington, but becuz there is an order in the system I cannot. Are you kidding? WFH is bad enuf without this
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msesheta
(@msesheta) reported
@cogecohelps Apparently after a planned outage my router decided not to come back online. Buying a new one and will contact the office to get a new Cogeco modem. Ours is 8 to 10 years old and is also getting fussy. Thank you for your help.
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Mrs. Ford
(@Teach_Laidlaw) reported
Anyone else's @cogeco @cogecohelps internet down? It says I'm connected, but I can't open any websites.
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Anita VanderWerf
(@neaters77) reported
Been without internet for 4 days and @cogeco @cogecohelps tech support said “they called” prior to arrival that was booked but canceled because we didn’t answer. We were home! Give me best alt. Niagara sevices for a house full of online streamers! #Pleaseretweet #Cogeco #dobetter
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Kris
(@oiler3535) reported
@draglikepull If I'm in a line of sight roughly perpendicular to a wall, I can get about 10m into my yard. Wouldn't try streaming video unless within 3m though. But any angle past about 30* and concrete basement wall kills signal. Modem in basement bc Cogeco won't lay cable To new rooms.
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ChrisC
(@FPSCiliberti) reported
@RogersHelps @cogeco @Bell_Support so which one of you guys came months ago and had your third party contractor dig up around the boxes around Wildan Estates in Flamborough ONT ,do locates TWICE with little flags then never come back ?? PS the flags and spray paint are gone……..
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BellyIceCreamCompany
(@BellyIceCreamCo) reported
from
Huntsville, Ontario
@cogecohelps I've been on hold forever...my shop is currently unable to process money which is sorta important and nobody is answering the phone at Cogeco business tech...are we down?
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bella
(@wowwitsisabella) reported
Cogeco fuckung sucks. My wifi keeps cutting out and I am FURIOUS. I’m trying to do **** here and work on stuff but I can’t bc of this terrible **** service
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HellenYeller
(@HellenYeller2) reported
Cogeco sucks *** for internet. God! Ahahahahaha just brought out my old bell router and re upped with them. See ya cogeco. #Cogeco #worstservice BELL FOR THE WIN
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JFT🇨🇦
(@jft_sports) reported
@Goodband8034 @cogeco Turns out my building wiring is messed and now I’m just without stable internet anywhere from now till the 14th... horrid horrid horrid
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Andy
(@Linkandy) reported
@jm_731 @cogeco Not working here either. West end.
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Ike Collins
(@icoll27) reported
@cogecohelps @jasonjonz Is it possible to set up a forwarding email address if you cancel your Cogeco service?
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Johanne Ménard
(@mijoz1) reported
Do you have any idea when the Cogeco cable outage will be resolved in Hawkesbury. It is so frustrating!
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Dr. Steve Vadgers 🇨🇦 & 🇺🇲
(@drvadgers1980) reported
@Lenageeh @Bell_Support FYI, I had cogeco once before. Never had any issues. Customer service was solid. Definitely have a look into them.
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Stu Wilson
(@StuWilson1892) reported
@cogecohelps @cogeco can I watch my epico service on my laptop
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VL OMNI
(@VL_OMNI) reported
Another garbage morning of superb service in Oakville from @cogecohelps Service since May 26th has been on and off. This morning another total outage. Cogeco this is getting beyond absurd.
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Alfred Shamon
(@AlfredShamaon) reported
@Adragna10 @cogeco In Hamilton and both tv and internet have been down as of 1am
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Anna Adragna
(@Adragna10) reported
@cogeco there seems to be an outage in Kingsville. Your site has no information. Can you please get back to your customers with an answer. Been on hold for an hour already
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JS
(@mrsjs2021) reported
@Teach_Laidlaw @cogeco @cogecohelps There's some weird internet issue with accessing certain websites, like NYTimes
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Alan Cross
(@alancross) reported
@cogeco Are you down again in Oakville? These disruptions are getting silly.
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CHANDAN JHA
(@Chandan_Jha) reported
@cogeco any outage in Burlington area? It's been out for an hour now.
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Anna Adragna
(@Adragna10) reported
@AlfredShamaon @cogeco It wouldn't be such an issue if Cogeco would report an outage since obviously there is no. If you look on their sites it still says no outage.
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Robin H. Smith
(@rhsmithvl) reported
Another garbage morning of superb service in Oakville from @cogecohelps Service since May 26th has been on and off. This morning another total outage, the 4th one in the past 5 days. Cogeco this is getting beyond absurd.
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Robk Reacts
(@RobkReacts) reported
And down goes #cogeco again at start of day
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George Radov
(@GeorgeRadov) reported
@cogecohelps Hi cogeco, this issue is still happening this morning and has been happening for about 5 days now. Random drop in internet connection for a quick second. Same thing happened last year around this time for 3 months before it was resolved