Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (13%)
• E-mail (4%)
• Total Blackout (4%)
• Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Bells Corners, Toronto, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

City	Problem Type	Report Time
Bells Corners	E-mail	3 days ago
Toronto	Internet	3 days ago
Toronto	Internet	3 days ago
Ottawa	E-mail	3 days ago
Toronto	Total Blackout	3 days ago
Toronto	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mikey (@MikeyBGolfs) reported 4 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

• 
  CARTY CARTY (@deliaflower1) reported 6 minutes ago

  @cogecohelps Very disappointing in love Cogeco service..

• 
  Richard P (@richardp) reported 8 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  Norm (@quietlybless) reported 10 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 11 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  John Bugailiskis (@John_Bug) reported 11 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  Brisingr (@Atra_duEverynia) reported 12 minutes ago

  @cogeco Windsor Ontario N9G 1H8 still not working

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 17 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  💯JT.💯 (@JimmyT2022) reported 18 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  Norm (@quietlybless) reported 18 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  CARTY CARTY (@deliaflower1) reported 19 minutes ago

  @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

• 
  Torontonian (@YYZ2YGK) reported 23 minutes ago

  NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

• 
  Torontonian (@YYZ2YGK) reported 25 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  Colin Purcell (@colinpurcellx) reported 25 minutes ago

  @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 27 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  Dr. Peter Romanov, Phd (@romanov1733) reported 27 minutes ago

  @cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.

• 
  Tim Lowe (@rivinnorthbay2) reported 29 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Nern (@ItsNern) reported 30 minutes ago

  this restaurant has better Internet than my house **** you Cogeco you suck

• 
  Dan Earle he/him (@danmearle) reported 37 minutes ago

  @cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.

• 
  zubic (@zubic_eth) reported 37 minutes ago

  Hey @cogeco 🇨🇦 You are by far the worst internet provider out there. I’ve had no internet or cable for over 24 hours now, and your service has become completely unreliable time and time again. After this, I’ll be switching to @Starlink. Thanks for making the decision easy 👍

• 
  Norm (@quietlybless) reported 43 minutes ago

  It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

• 
  Cam Wilson (@camwilsonmusic) reported 44 minutes ago

  @cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?

• 
  Sharon Larose🇨🇦 (@blackies1) reported 45 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Lesley (@Lesley_Bergen) reported 47 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Jason Bedell (@JasonBEDELL1) reported 49 minutes ago

  Nice that @cogeco would lets us watch 5 innings of the tigers. Then it goes off. Worst company ever

• 
  Alfred E. Newman (@notsobigkahuna) reported 49 minutes ago

  @cogecohelps Everyone I speak to from @cogeco says all the right things… then nothing happens. It actually said in the work order that 2 techs are required. One showed up. This is the 3rd time this exact problem has occurred.

• 
  Alfred E. Newman (@notsobigkahuna) reported 53 minutes ago

  Cogeco doesn’t help.

• 
  José Salazar (@jasalazar01) reported 55 minutes ago

  Hi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.

• 
  D.S (@Davidschonitz) reported 59 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 1 hour ago

  @cogeco Is there an estimated time until we see service returned?