Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (57%)
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TV (23%)
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Total Blackout (7%)
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E-mail (5%)
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Wi-fi (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Markham, Perth, New Prussia, Welland, Windsor, Scarborough, Milton, Belleville, Burlington, Montréal, Hawkesbury, Ottawa, Port Colborne and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Markham |
Total Blackout | |
| Perth |
Phone | |
| Perth |
Phone | |
| New Prussia |
Internet | |
| Welland |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Matt DeCiccio
(@IslesCrazy) reported
@cogecohelps I can’t get through to cogeco on the phone at all! It says that the number is out of service! Can you help me out?
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TrueNorthJag
(@TrueNorthJag) reported
@cogeco why do we have to constantly reset our TV? Resetting the remote weekly, and have constant interruptions due to lack of wifi when wifi works for every other device. Your product is ****.
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Keladinus
(@Keladinus1) reported
my nan bought the new TV because she always had trouble with the remote on the old one. My aunt picked out this one because it has voice controls and it's like the one she uses. Unfortunately, the stupid amazon nonsense is incompatible with the cogeco cable, so nothing changed.
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Megan
(@meganparty) reported
@TekSavvyCSR I’ve been having intermittent service since a branch came down on a line to my house at the beginning of January. I am a tek savvy customer, but tried contacting Cogeco because it is their line, but they haven’t looked into it at all to my knowledge.
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🇨🇦 ˢᴹᴬˢᴴᵀʰᵉᴳᵃᵐⁱⁿᵍᶜᵃⁿᵘᶜᵏ」👊🏻🎮
(@xsmashx88x) reported
@cogecohelps @cogeco fix your god damn service every year now for the last 5 years have issues at winter and summer like this is bullshit
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🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty
(@Cranker00526432) reported
@cogeco how about getting your **** together in sarnia? i haven’t had internet for 6 hrs 🤬
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Lind17
(@lynz177) reported
Looking for a phone number for Matt Wickham VP Cogeo in Burlington, found out that 7 years of problems I was conned into upgrading the issue is Cogeco tap on outside lines.
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Bill B
(@Bill_GoIrish) reported
@Distributel Called that line Wed - waited 25 minutes to get no answer, and told to wait 24-48 hours for supervisor call back. I stomached the poor service quality this summer since I know you are resellers, and the technical issue was cogeco's. Billing issue is all you. Very disappointed.
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Despair Closet
(@lonelybadger) reported
@thrillhouse41 My sub would never connect with the arc. I heads a rumor it's because the Cogeco router picks 2.5 or 5 band automatically with the same name so it confuses it.
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Scottie Barnes PC
(@ScottieBarnesPC) reported
Internet is down, **** cogeco sometimes
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J Hall
(@j_hall70) reported
It only took 2 hours and 40 mins, transferred 11 different times (twice to Bell Canada agents) but I was finally able to help my uncle activate his @VirginPlusCare TV!! Almost if not worse than @cogeco !!
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🇨🇦Gr8WhTBeVrHuNtR🇨🇦
(@Gr8WhTBeVrHuNtR) reported
@cogecohelps @cogeco What a waste of time to contact customer service. Tell me what I should be getting but not getting. They ran a test nothing wrong but if I want a technician then it'll cost me. So spend more for nothing or spend and not get what I should. Thanks alot for nothing.
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Braison Drysdale
(@BraizNasty) reported
@DavLane @TSN_Sports I thought my box was acting up. Always having issues with Cogeco but I'm glad it's just TSN. Hope they fix it during intermission.
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Justin Ayles
(@JustinAyles89) reported
@cogecohelps I am getting an error of v315 on my smart TV. Cant access any streaming services connected with cogeco. Anything I can do to fix this?
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🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty
(@Cranker00526432) reported
@cogecohelps @cogeco it is not an issue with my acct, it is an issue with your service. so how about u contact your tech team and figure it out 👍🏼
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chris toreos
(@ImToreos) reported
Here we go again @cogeco same time every year we do this dance and you just end up paying part of my bill, can we maybe fix the issue this year? Please? Every few seconds i lose connection entirely beyond my network. How many modem/router swaps do we want to try this year?
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sigbox
(@sigbox1) reported
@AHBSeaborn SN 4K works through OTT services like Cogeco Epico, so this is not an infrastructure issue, but their software.
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CJCSNIPES
(@cjcsnipes) reported
@cogecohelps can you tell me why my isp is saying this then? Cogeco has informed us of the following alert for your area: "All services may experience intermittent (Poor/No) service. Please do not book any service calls or send tickets. No ETA on fix for this." Cogeco is planning to make the
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🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty
(@Cranker00526432) reported
@cogeco issues in Sarnia again?? seriously?
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Steve Guthrie
(@SkunkRancher) reported
COGECO Internet is down
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Josh Campbell
(@QSBLifer) reported
@cogeco I am a long time customer… stood up for installation today (moving to new home) and now on phone for over an hour getting shuttled from one person to another. The worst service I’ve ever received, so frustrated.
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🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty
(@Cranker00526432) reported
@cogecohelps @cogeco consider this a reported issue
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WingsNut
(@Scarface4077) reported
@cogecohelps Cogeco internet not working in windsor? Reset router, still nothing.
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Daniel
(@investguy44) reported
@cath22cath @Qualifyfor This is good to know. My mom lives in Lasalle and absolutely hates Cogeco and when I come down to see her, I’m going to contact them. She’s 80 and her Cogeco bill is well north of $200 a month which is ridiculous
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alexandra
(@alexanndrraa) reported
@cogeco are you trying to break a record with how many consecutive days we can go with an internet outage? Unreal.
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joelwatts
(@joelwatts) reported
@cogecohelps there seems to be pretty choppy audio coming from the @weathernetwork in Lindsay. No other channels have this issue. Both HD and SD channels seem to have this issue. @cogeco thoughts?
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Scottie Barnes PC
(@ScottieBarnesPC) reported
@cogeco internet is down for over an hour now can you fix it???? K8v6k8
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Imdad H. Junejo
(@imdadjunejo) reported
@cogeco why is your phone number not working? (1855 701 8110) I’ve tried calling from 3 different phones. It does not connect.
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kev
(@deadsquid) reported
@mike_conley yeah, but that's just for the connection to TS's transit, which is very different from Rogers. we use Cogeco and SN is always terrible. When I worked at Bell they did **** like that to show a "competitive advantage". Almost willing to bet they just don't care about non-Rogers ISP
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stormy. End Inequality+poverty! Vaccinated x2!
(@cath22cath) reported
@Qualifyfor We pay 90.00 for the phone and High-Speed fiber internet with MNSI...Windsor. I've tried bell, cogeco etc and MNSI is the best! Also, customer service and the "Tec" people are excellent.