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Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

Service-wide status: Cogeco

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

Cogeco signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 52% Internet (52%)
  • 19% TV (19%)
  • 17% Wi-fi (17%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, and Brockville.

CityProblem TypeReport Time
Toronto Internet 3 days ago
Montréal Total Blackout 7 days ago
Toronto Wi-fi 8 days ago
Montréal Wi-fi 8 days ago
St. Catharines Wi-fi 8 days ago
Mississauga Internet 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • CanuckFootball
    Patricia (@CanuckFootball) reported

    @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

  • SckurtCobain
    Sckurt Cobain 🇨🇦 (@SckurtCobain) reported

    @MikeDoris @cogeco How does one line cause a province wide outage?

  • MarkKennedyQW
    🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported

    Looks like @Cogeco has a major outage in Trenton and maybe even wider.

  • Davidschonitz
    D.S (@Davidschonitz) reported

    Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

  • Fyble
    Fyble (@Fyble) reported

    @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

  • MrTuffster
    Hugh G Azzol (@MrTuffster) reported

    @cogeco Start running the lines legal height. You’d probably have less issues.

  • ZeromuSPlays
    ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported

    @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

  • leafsfan381
    john (@leafsfan381) reported

    @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

  • SDM_1900
    Dianne Williams (@SDM_1900) reported

    @cogeco Still problems!! Phone goes dead.

  • MamaStyles77
    MamaStyles (@MamaStyles77) reported

    Can someone please help us.I have a injured knee and Tati has been seen at the clinic for strep throat I also don’t have a working phone and Cogeco has made a ticket and doesn’t know why I cannot walk home.I scrounged change to get here and I’m glad I did as she has strep. 😭

  • IvantheTerr72
    Heisenberg (@IvantheTerr72) reported

    @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

  • ElizabethEh_YGK
    Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported

    @Tiger_JY @cogeco Massive province-wide outage

  • Don_L_Christie
    Don Christie (@Don_L_Christie) reported

    @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

  • DogLifeOntario
    Bob (@DogLifeOntario) reported

    .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

  • LeanneVanoostv1
    Leanne Vanoostveen (@LeanneVanoostv1) reported

    @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

  • Avocado26430508
    Bob Loblaw (@Avocado26430508) reported

    @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

  • Allan_Gao12
    Allan Gao (@Allan_Gao12) reported

    @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

  • MrBMontgomery16
    Mr. Montgomery (@MrBMontgomery16) reported

    @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

  • MIHomeYGK
    🇨🇦 Make It Home YGK (@MIHomeYGK) reported

    Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

  • SDM_1900
    Dianne Williams (@SDM_1900) reported

    @cogeco STILL HAVING PROBLEMS!!!

  • milky1004123
    Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported

    @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

  • Amanda90097805
    Amanda (@Amanda90097805) reported

    @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

  • LeanneVanoostv1
    Leanne Vanoostveen (@LeanneVanoostv1) reported

    @cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.

  • IronForgedFit
    Ashleigh Atkinson (@IronForgedFit) reported

    @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

  • McBayFamily
    McBay Family (@McBayFamily) reported

    Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

  • blairs1
    Blair (@blairs1) reported

    @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

  • quietlybless
    Norm (@quietlybless) reported

    Service out & u have to fight to get a dollar back. Go to 'new arrival'section & MANY movies are locked??!! Wtf. They want you to pay for subscriptions. Outdated movies on cable so youll to pay for apps. scam. Bill is astronomical & service sucks. @cogeco

  • Ciel2114
    Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported

    @MamaStyles77 @cogeco Cogeco mobile has only been offered to existing Internet customers. Mom has their Internet but does not want cell plan. Besides if Cogeco service is offline, so is our home phone. Another reason to have cell plan with different provider.

Cogeco detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (133 minutes)
  • Detected:
    Detection ended: (15 minutes)
  • Detected:
    Detection ended: (306 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if Cogeco is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Cogeco; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works

Cogeco outage reports by location

Choose a location to check local Cogeco reports and activity.

Ontario