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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 49% Internet (49%)
  • 28% TV (28%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Pembroke, Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Brampton, and North York.

CityProblem TypeReport Time
Pembroke Internet 2 days ago
Vancouver Internet 4 days ago
Toronto Total Blackout 4 days ago
Toronto Total Blackout 8 days ago
Toronto Internet 8 days ago
Toronto county Internet 8 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • afrodyliac
    Afrodyliac (@afrodyliac) reported

    @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

  • BlazeFirestorm
    🎮Joey🎮 (@BlazeFirestorm) reported

    @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

  • MikeDoris
    Mike Doris (@MikeDoris) reported

    Cogeco Ontario outage looks like a fiber cut

  • MrTuffster
    Hugh G Azzol (@MrTuffster) reported

    @cogeco Start running the lines legal height. You’d probably have less issues.

  • Ciel2114
    Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported

    @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

  • JGooballs
    Klink VonSchultznbundy (@JGooballs) reported

    @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

  • JohnToles
    John Toles 🇨🇦 (@JohnToles) reported

    @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

  • hawkpapersizors
    David Hawkins (@hawkpapersizors) reported

    I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

  • MikeyBGolfs
    Mikey (@MikeyBGolfs) reported

    @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

  • Urstrulykarims
    urskims (@Urstrulykarims) reported

    @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

  • Friendshipgal
    Kathy (@Friendshipgal) reported

    @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

  • atpracs
    Adamomni (@atpracs) reported

    @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

  • RobertwGlover
    Robert Glover, no need to hide behind a username (@RobertwGlover) reported

    @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

  • SDM_1900
    Dianne Williams (@SDM_1900) reported

    @cogeco STILL HAVING PROBLEMS!!!

  • SportsDynamics9
    Connor✝️ (@SportsDynamics9) reported

    @cogeco wifi down in cornwall is this server wide?

  • ahluwaliamanish
    MANISH AHLUWALIA (@ahluwaliamanish) reported

    @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

  • smurfetteqt
    Smurfetteqt (@smurfetteqt) reported

    Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

  • CanuckFootball
    Patricia (@CanuckFootball) reported

    @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

  • Crypto_Hashira1
    卄卂丂卄丨尺卂 (@Crypto_Hashira1) reported

    @zubic_eth @cogeco @Starlink Sorry about your experience, hope they fix it up

  • Tiger_JY
    Kevin K (@Tiger_JY) reported

    @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

  • JimmyT2022
    💯JT.💯 (@JimmyT2022) reported

    @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY

  • PWindsor2
    PWindsor (@PWindsor2) reported

    @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

  • YYZ2YGK
    Torontonian (@YYZ2YGK) reported

    @cogeco There is no patience from me Camille. Our service was working and is now out again. As I said in a previous post, I will be calling Cogeco tomorrow to see when my contract is up and promptly switching out. Cogeco service is amateurish at best.

  • jmatulic19
    Jason Matulic (@jmatulic19) reported

    @cogeco What is wrong with your internet service the last two days. This is pitiful.

  • Davidschonitz
    D.S (@Davidschonitz) reported

    Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

  • PhilNickerson2
    Phil Nickerson (@PhilNickerson2) reported

    Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

  • ddalessandro
    Dan D'Alessandro (@ddalessandro) reported

    @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!