Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Ottawa, Calgary, Toronto, Mississauga, Unionville, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Ottawa |
Internet | |
| Calgary |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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CherryBomb73🍒💣
(@CherryBomb_73) reported
@ironrabbit64 I have Netflix, Disney+, Prime, Cogeco (cable), Hulu.... plus a pirate streaming service!!!!! We watch a lot of TV & Movies!!!😳😳😳
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Start.ca
(@startca) reported
@haney77 Hi Paul, An outage has been reported by Cogeco in your area. Estimated time of repair they are saying is 6:19pm
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 2HR 12 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? IM STIKK ON HOLD AN NO TV SERVICE???? TERRIBLE CUSTOMER SERVICE
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Cogeco
(@cogecohelps) reported
@shell_bei Hi, Betty. Potential outages are the first we check for, when troubleshooting. If an outage is confirmed after a service call has already been booked; we'll contact you to let you know. - Steven Cogeco
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Rob Nelson
(@Rob66Windsor) reported
@VoltzDr @cogecohelps LOL EVERY. DAY. I have to reset my router. I'm finally leaving cogeco, can't run a business with their unreliable service!
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Dennis Earl
(@DennisCEarl) reported
Can we pay this bill at our bank until we are set up at the new credit union? We tried the phone number but they asked for a four digit code that we were never given. Thanks. The Cogeco account is under my dad's name (Ron Earl). (2)
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𝔍𝔅 🌹
(@CartiiiXO) reported
No more UFC fights in my cord Cogeco just emailed me and said they’ve noticed a copy right infringement and will terminate my account with them
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seane luc / sad leafs fan
(@slucas_) reported
@cogeco YO can y’all answer my bloody calls so you can fix your completely useless receiver? That would be chill.
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Kyle Sylvester
(@kylesylvester88) reported
@cogeco 1 gig down and 30 mb up... What do I have to do to get FTTH so I can get modern speeds... This is horrible in 2021 🥲
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FAd80s
(@FAd80s) reported
@cogeco 1 year waiting for a line to be buried with multiple calls and emails and still not complete. Cogeco has been the worse experience I have ever had amongst any service provider. Horrible customer service
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Caps
(@Caps99) reported
@cogecohelps Does cogeco support 2 factor authentication for email logins.
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Steve A
(@SteveA43400606) reported
@cogeco I’m located in Huntsville Ont. Shows on our Global TV channel seem to be delayed approximately 10-15 minutes. Is there a fix for this.
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Rudy
(@rudyjuly2) reported
@TekSavvyCSR the internet has been so spotty lately. Cogeco lines in our area were down for 3 hours this weekend and again we are down. Very frustrated with the service lately N9Y 4B4. Speeds widely fluctuating too. I won’t bother following up with DMs since they do nothing
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Deb 🇨🇦
(@ThatGirlOntario) reported
from
Burlington, Ontario
@cogeco @cogecohelps TV & net down since 11:30 am. in Aldershot. ETA when service is back? #cogeco
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Snooter
(@CuzzinSnooter) reported
Anyone having internet connections with cogeco? Or does big cheese want me to stop buying car parts and sell the damn thing already
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Priya Tak
(@priyatak) reported
@Bell @Bell_Support for cutting off my internet at my current address because I ported my home phone number ahead of a move. And thanks for having your customer loyalty/retention team call us 2 days before to confirm they would not cutoff internet! Moving to @cogeco feels good!
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Vickie Bell
(@vic_vickie) reported
@cogecohelps cogeco sucks!
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Dyslexic Zombies want Brians 🇨🇦
(@HeSlimedMe__) reported
My internet is ****. Cogeco sucks.
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Joe G
(@JoeG64769416) reported
@cogecohelps Is Cogeco down in Hamilton west
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Leslie Saker
(@lesliesaker) reported
@cogecohelps @cogeco Thanks Amy but I can use my cell phone and a provider that delivers services to see that there is an outage myself.
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Brian Cymbaluk
(@bcymbaluk) reported
@cogeco is on their game. Just received an email that because I'm a loyal longtime customer I will continue to receive my discount that I normally have to call and spend 30 minutes every year getting. Impressed, thanks Cogeco...good work.
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Ben Draper
(@bendraper) reported
@cogecohelps had a power outage that ended 25 min ago. Got a text from Cogeco saying power outage ended and to unplug modem for 3 seconds and plug back in. Did that 10 minutes ago and still no internet. What are my options for next steps?
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD FOR 20 MINUTES ? POOR COMMUNICATION BETWEEN DEPARTMENTS,,,TURN MY FAWKING SERVICE ON DAMMIT,
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Leslie Saker
(@lesliesaker) reported
Of course there is a @cogeco outage affecting all the services we over pay for. I have come to expect nothing less. #cogecosucks
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Kelly Edwards
(@Ke13Edwards) reported
@Bell_Support @Bell wondering why you won’t help loyal customers And give better deals to new ones.. would like to have stayed with Bell .. we pay on time every month but guess you don’t care about us ! where is your customer service #timeforandroidbox @ cogeco
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John Bianchi
(@_jmb22) reported
@cogeco CALL COGECO AT 830 PM ET ON HOLD FOREVER, THE AGENT COMES ON AND SAYS THE OTHER DEPT DIDNT EXECUTE THE WORK ORDER PROPERLY SO I NEED TO SPEAK TO THEM TO GET MY SERVICE UP, SO HE TRANSFERS ME, ITS 921 IM STILL ON HOLD, DID THEY GO HOME AT 9PM ?40MINUTES ON HOLD.. NO TV
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Parth Nayak
(@iparthnayak) reported
@cogeco My Crescent was in expansion plan for fiber line I have registered online and gave permission. I was out for a while and cogeco team came and dis cabling every single house on my crescent except mine. Very bad service.
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 48 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? TERRIBLE CUSTOMER SERVICE
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 2HR 41MIN - CALLED BEFORE 9PM, PUT ME ON HOLD AND THEY WENT HOME???? IM STILL ON HOLD AN NO TV SERVICE???? TERRIBLE CUSTOMER SERVICE
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 1 HR 49MIN - CALLED BEFORE 9PM, PUT ME ON HOLD DID THEY GO HOME???? TERRIBLE CUSTOMER SERVICE