Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 04/28/2025 15:00

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (22%)

    TV (22%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Niagara Falls, Brockville, Brampton, Cambridge, Burlington, Oakville, Kingston, Nepean, Gatineau, Québec, Strathroy, Kitchener, Montréal and Fort Erie.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaNiagara Falls E-mail
CanadaBrockville TV
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • ljweir Laurie Weir 🇨🇦 (@ljweir) reported

    @cogeco Internet down in EON but phone still works.

  • Melanie76Nicole The Neverending Hell Loop 🇨🇦 (@Melanie76Nicole) reported

    @RachelVeres It’s a dns problem you are on cogeco lines but a different dns address is my guess.

  • commons65091701 commonsense (@commons65091701) reported

    @JorgeOdam @cogeco Yes, we should complain but that's all we can do. They still won't give everyone a $1.00 credit for the small inconvenience. Just change your DNS server settings until they get their DNS issue sorted out.

  • kzcvtm K Born 🇨🇦 #PresidentElectBiden #TrumpVirus (@kzcvtm) reported

    @FernandaWaheart @cogecohelps @cogeco Its a DNS problem. Change your ip address from DHCP to static and your DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4 These are Google DNS servers

  • Gibou60 starburst fox (@Gibou60) reported

    @cogeco are your phones down as well cause we tried calling and it hung up

  • absent_77 absent (@absent_77) reported

    cogeco internet outage first day back to class<<<<<

  • GinetteP Ginette Pelletier (@GinetteP) reported

    @DannyzReviews @cogeco Maybe they have worse customer service but at least from past experience it was a consistent service unlike Cogeco.

  • JennDeGruchy Jenn DeGruchy (@JennDeGruchy) reported

    @PepnJess @DarrenKritzer @cogeco Data on phone service?

  • ThomasSeropian Truloh (@ThomasSeropian) reported

    hi, @cogeco @cogecohelps can you fix my wifi, please?

  • PhantamH Adam Silliphant (@PhantamH) reported

    Hey @cogeco, try turning your system off and back on. That should do the trick. #Cogeco #outage

  • EdSchroeter Edward Schroeter (http://bit.ly/2TwFxEB) (@EdSchroeter) reported

    @zbpipe @LMcAnanama @cogeco "It has come to IT's attention that Cogeco Internet Service is experiencing a full outage. This is impacting users throughout Ontario. All KPR systems are functioning and fully available. Any student or teacher relying on Cogeco service will be offline until the issue resolves."

  • unharmonizedd rebecca (@unharmonizedd) reported

    @cogeco You guys are literally the worst internet providers in the world

  • adrianoOo19 Adrian (@adrianoOo19) reported

    @CardsChris @fordnation @cogeco I can’t work bc of it lol not all things are bad

  • TheRealMrMic Mr. Mic (@TheRealMrMic) reported

    @cogeco Trying to call but it’s saying that the number I’ve reached is not in service

  • MichaelSkitch Michael Skitch (@MichaelSkitch) reported

    @Andrade14Mike @JeremyChafe @cogeco Cogeco internet is horrifying. Legit never experienced anything as bad as this

  • Master__Ozen Ozen (@Master__Ozen) reported

    @Andrade14Mike @GinetteP @cogeco Ye bell is actually the worst, GL lol.

  • Amy12724680 Amy (@Amy12724680) reported

    @Carminevittori5 @cogeco Good that u are close to me, I'm in the region as well, we loose service every other day, constant interruption. Back in the summer a wired felt down and took them 13 days to pick it up and get my service restored and the list keeps going, and I don't need to tell u the

  • turkeytaster turkeytaster (@turkeytaster) reported

    @Laxpro1dot10 @5heriBr0wn @cogeco If you need to ask, you probably should just wait until service is restored.

  • lartist Lar (@lartist) reported

    Not only did my internet appear to go down about an hour ago, but @cogeco ‘s website is also unreachable and the toll free number hasn’t been working either. Halton Hills is experiencing an outage.

  • inhousemouse terry anne matthews (@inhousemouse) reported

    @4razberries @cogeco When the website didn't load I figured it was a bigger issue and not just my house. It is great getting update on Twitter. Plus my school board just sent out a call that there are internet issues.

  • Penny52943610 Pennyjo (@Penny52943610) reported

    @cogecohelps @__maciej__ @cogeco Can we get an update please. I am taking screenshots of the tweets to prove to my work that this isn't my issue

  • JennaLeBlanc55 Jenna LeBlanc (@JennaLeBlanc55) reported

    Numerous reports of internet service outages from #Cogeco all over the province of #Ontario this morning.

  • Furious_Frankk FuriousFrank99 (@Furious_Frankk) reported

    imagine trying to be a streamer/gamer with @cogeco would be a joke cause it's always down and constant connection lost. Sadly even at my Job this is a huge issue.. may be time to change.

  • ProudCa02797067 Proud Canadian (@ProudCa02797067) reported

    @cogeco @cogecohelps Wondering if you could keep a stable connection for more than 5 minutes? To bad your internet service wasn’t as good as your efficiency to withdraw money from my account monthly.

  • Andrade14Mike Mike Andrade (@Andrade14Mike) reported

    @JorgeOdam @KeeganB63977789 @cogeco I get that honesty. But people acting salty over something like this. Triggers me. Sorry it's not working. Hopefully soon it will.

  • Amy12724680 Amy (@Amy12724680) reported

    @Carminevittori5 @cogeco the ridiculous amount of money I'm paying for the service, the best part is that for the internet speed that I need there's no other option= monopoly,l not even bell is offering it down here. Big/wealthy companies always get away with everything but if we miss a payment we get

  • MikeEStock Michael E. Stock (@MikeEStock) reported

    @cogecohelps My internet (Cogeco) seems to be down for my and my neighbour in the Longmoor and Inverary area. Can you confirm?

  • Tierney4351 Tierney4351 (@Tierney4351) reported

    @limmereso @cogeco There’s a large outage apparently. Who would have predicted this was going to happen...I guess this is the one bonus of being in the sticks and not being able to get Cogeco.

  • Amy12724680 Amy (@Amy12724680) reported

    @Carminevittori5 @cogeco penalized, it's been almost a year into this c rap and they know it, Gov announced online learning was coming and they can't provide service to their customers? Give me a break and stop making excuses for this company, this is unacceptable.

  • AlexTanooki TanookiAlex (@AlexTanooki) reported

    @PolarcubArt @cogeco EXACTLY!! Like ugh.. I’m so frustrated I need school.. this **** sucks