Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (15%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Hamilton, St. Catharines, Burlington, Toronto, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, and Kingston.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Hamilton	TV	3 days ago
St. Catharines	TV	3 days ago
Burlington	TV	3 days ago
Burlington	TV	4 days ago
Toronto	TV	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  narr 🌴 (@notnarr) reported 6 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Sharon (@RealSharonD) reported 9 minutes ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Mr. Montgomery (@MrBMontgomery16) reported 9 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  Coming In Hot (@ComingInHotSens) reported 10 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  O'bs 🇨🇦 (@obinson) reported 10 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Mikey (@MikeyBGolfs) reported 11 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 12 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 13 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  Therese (@theresemacdona6) reported 15 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  Big Ol Bear (@RSDCDN) reported 17 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  Emshay* (@DrHawken) reported 22 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  Joe Caverly (@JoeC4281) reported 27 minutes ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 33 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 33 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  kavik OAL (@Kavik_plays) reported 33 minutes ago

  @cogeco outage in Belleville. Any resolution time expected?

• 
  MrsB (@mrsburnside2011) reported 34 minutes ago

  @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

• 
  Colin Purcell (@colinpurcellx) reported 35 minutes ago

  @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

• 
  Ashleigh Atkinson (@IronForgedFit) reported 37 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  ThePoopyMudFlap (@ThePoopyMudFlap) reported 39 minutes ago

  @cogeco the power outage that was somehow somehow causing my internet to not work - has been resolved for over a hour now. My house never lost power to begin with. Why is the internet STILL not woking in my house?

• 
  Prime92 (@Prime921) reported 40 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Sport Junkie (@adrenalinehooks) reported 41 minutes ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Dogder16 (@edworthy37) reported 41 minutes ago

  @cogeco No internet connection problem here yet

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 43 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 46 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Evan Cochrane (@cochrane_evan) reported 48 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Fyble (@Fyble) reported 51 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 55 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Elle Jensen💕🇨🇦 (@Michels_elle) reported 56 minutes ago

  @cogeco Terrible!

• 
  Frazer Smith (@frazoono) reported 57 minutes ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  Canadian Dividend Investing (@CDInewsletter) reported 58 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.