Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (66%)
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TV (12%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (5%)
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Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Kitchener, Chatham, Smiths Falls, Toronto, Cambridge, Kingsville, Barrie, Montréal, Brampton, Ottawa, Newmarket, Cobourg, Hamilton and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
Wi-fi | |
| Kitchener |
Internet | |
| Chatham |
TV | |
| Smiths Falls |
TV | |
| Kitchener |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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john
(@Mrjohnnycz) reported
@Bell_Support You Technical support was terribly rude and ignorant, I just bought @cogeco I'll be canceling @Bell once I'm hooked up with the new internet! you should forever that service tech or you will lose more customers, if you actually care
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Pat Highminded
(@Highminded42) reported
@cogeco Intenets been down all day. You guys got an ETA on the fix?
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BP
(@_bpaiement) reported
🧵4/6 Cogeco initially refused to send another technician. After significant escalation through OXIO, they finally agreed to another visit—only to cancel it three days later, claiming there were “area-wide issues.” These are unrelated to my problem, which continues unabated.
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BP
(@_bpaiement) reported
🧵5/6 This is what passes for support when there is no meaningful competition. My only alternative locally is Bell’s DSL at 50 Mbps, compared to my current 1000 Mbps service—an unacceptable downgrade. All other ISPs in the area rely on Cogeco’s infrastructure.
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BP
(@_bpaiement) reported
🧵2/6 My internet service was stable for years. The problems began immediately after Cogeco’s technician installed service for my neighbour, who is also with OXIO. Since then, I have experienced constant outages—each requiring a manual modem reboot to restore connectivity.
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Jeremy Thommy
(@JKT) reported
@cogecohelps Thank you! I did get through eventually & spoke to Amy at Retention. A question though - in every customer focused industry, loyalty is rewarded. But at COGECO , i end up paying higher charges every year. And the explanation given is that I had a promo rate! Why?
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Loud mouth
(@solkumar) reported
@cogeco should be out of business sooner or later with their poor customer decide. Service.! 2 days and still waiting for the promised call!
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dee gaud
(@gaudall) reported
@cogeco all my services are out. 2nd time in a week. For $337 a month. There has to be a more reliable and less costly service. DO BETTER. 😡
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John Sisson
(@jrsmuskoka) reported
@cogecohelps what’s the status update on COGECO service in Bracebridge. It’s been out all day. Why did the Cogeco outage website attribute the service outage to a local power outage when the was no such power outage occurring?
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Lance 🇨🇦
(@tbevel) reported
@cogeco and @cogecohelps. Long-time customer with no real issues. However, the switch to a new modem last week has been nothing short of a disaster. 3 technicians out to correct connection issues, and still the issue persists. Tech support have been zero help whatsoever. 👎
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Tatted_Stephen82🇨🇦
(@charmedone11) reported
@cogeco I am waiting to see if cogeco wireless service becomes a thing in 2025.
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The Kid
(@rryan365days) reported
The media is like calling Bell or Cogeco for billing or tech support. Call them 3 times for the same question and get 3-10 different answers. Or they transfer you to this person to transfer you back to get an answer. Your question is the same, but it takes how many people to fix?
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Sean O'Grady
(@deacon_spires) reported
Internet seems to be down in Burlington @cogecohelps @cogeco
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ross graham
(@grahamsie15) reported
@cogeco what a horrible company to deal with. Horrible services, horrible prices. Treat customers terribly. Stay away from this company. Oh and when you do cancel, expect unexpected bills to show up.
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C
(@Craig17981815) reported
@TOMTHEPHILO @WikkedBlissy @6ixbuzztv Lol no they didn't. They owned a crap load of stocks that's it. They had 0 say or power what cogeco did
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Rod Hardman, VA3ON/KE6ON
(@va3on) reported
@cogeco @cogecohelps While you have amazing counter staff at Oakville Syscon, your support Infrastructure is appallingly bad. I defy even experts to get thru the phone tree to a support person. Been down since yesterday AM and the best we can do is a tech tomorrow night???
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TheAvidOutdoorsman 🇨🇦🇨🇦🇨🇦
(@DRTI30) reported
@Canada19428452 @Blindsite2k @Starlink It does matter, regions do not have fibre/cogeco which is exactly the case here. For satellite internet, this far it's the fastest there is, we have tried all...they advertise speeds "up to" but it never happens.
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ari ☾
(@serizah) reported
@cogecohelps is cogeco down again in K6V :( website says no but my internet just cut out and usual troubleshooting isn’t working
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Rod Hardman, VA3ON/KE6ON
(@va3on) reported
@cogecohelps Outage in north east oakville and as usual, no outage reported on the site and NO WAY to talk to a Real agent - @cogeco @cogecohelps why to I spend hundreds of dollars a month on ?
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EmeTO
(@to_eme) reported
@cogecohelps any clue on why Cogeco is down in St Catharines & when it will be back up. Not a peep out of you & this is the 5th time this year my Internet has gone out & I work from home
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Dr James Porter
(@DrJamesCKPorter) reported
@cogeco useless company with lousy service … 3rd time in 4 weeks with no internet … 2 technicians out to fix it in the last 4 weeks …
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Alison Simpson
(@AlisonSimp77175) reported
@cogeco stop sending pushy salesmen to my door. If I want your service I will call you. You should be ashamed of sending your staff door to door in this heat wave.
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Mike Cable
(@m_cable) reported
@Mitch6669 @cogecohelps @cogeco Mine also dropped suddenly about 5 mins ago. When I visit the link provided to check on status in my area, after I enter my postal code and click Check Status, "no outage found". I'm in Burlington ON -- L7N1B3.
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somya agarwal
(@agarwalsomya123) reported
@cogeco any outage in Burlington Ontario at the moment?
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ks
(@kathgms) reported
@cogeco Can't cogeco service out in notl
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JOEY
(@JoeyTweeets) reported
yo @cogeco if another one of your ******* guys comes to my door at 9 PM he’s going to have a problem
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🏒⛳️ Mark Kennedy 🇨🇦
(@MarkKennedyQW) reported
Didn’t @cogeco used to send out text messages with alerts when their service is down? My internet was off for over 5 hours due to a power outage somewhere in the area and not a peep.
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Andrew Leach
(@AL34CH) reported
@SpexxieTTV @BellAliant Canada has the worst internet options, Cogeco, Bell and Roger's gouge you in pricing with little to offer. Its the same for cellular. You just gota pick the best of the worst.
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Darren Williams
(@CoercionJab) reported
@Starlink Interesting and I understand low net speed or not internet at all. Too bad the price isn’t changing because Roger’s and cogeco undercutting Starlink monthly subscription price forcing me to leave my Starlink up on house in hopes pricing will be equal or better. Canadian Starlink
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Steve Faguy
(@fagstein) reported
Cogeco received #CRTC approval to shut down CKYK-FM-1 96.9, a retransmitter of KYK 95.7 in Alma, after arguing the additional transmitter is redundant except in a small sliver north of the city, and not worth the cost. The transmitter was originally approved in 2008.