Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (39%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Mississauga, Kitchener, St. Catharines, Burlington, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount, Amherstburg, Ottawa and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Total Blackout | |
| Kitchener |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin
(@KevinCeli1) reported
@cogeco But with weak, unpredictable, and unreliable internet service, how will this work?
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps tried to do that with no success but that should not be surprising with cogeco's level of customer service.
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katara
(@katara40739948) reported
@cogeco @cogecohelps the 5g network on my wifi is not showing up! my wifi keeps cutting during class
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Ozland
(@ozland2277) reported
@cogeco is it just our home, or is the internet service in Millgrove / Flamborough absolute garbage over the past 2 months. Wth cogeco?
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Matt
(@Matt_Squire1112) reported
@cogecohelps @cogeco Hello, is there another internet outage in the Niagara region?
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Steve Hayman
(@shayman) reported
Trying to deal with nagging feeling that we are paying for far too many Cogeco channels we never watch. The web site channel package selector thing is certainly unhelpful. I'm sure that's no accident.
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MoneyKraft
(@DaRelMoneyKraft) reported
Howdy, everyone! Once again, my internet is being buggy... This really sucks, because this is a delay for a lot of things, especially my frozen computer... That's okay, because I have my laptop which comes in handy most of the time! My source, Cogeco, has been having a (1/2)
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Will Wiarda
(@WillWiarda) reported
@cogeco Can I still use my Amazon Fire Stick or other types of Android boxes if I go to the EPICO service?
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Martin Wiltsey
(@Le_Boucheron) reported
@CBCOntarioToday Well....it's at a point with @cogeco that they issued a letter of apology for the numerous outages, followed a few days later by yet another outage (at least in my area) that took out both Internet & phone service, but I noticed that they didn't offer a rebate or discount.
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Jon Mellor
(@jonmmellor1) reported
@cogecohelps I'm wondering why we can't sign in to CNNgo as a Cogeco customer that pays for the channel? Bell, Rogers, Telus and Shaw customers have it available...what gives?
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Brian Norman
(@bruiser212121) reported
@cogeco your service ******* sucks, channels getting dropped for hours at a time, all the time. FIX IT NOW!!!!!!!!!!
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Kyria Marquez
(@kreggeti) reported
from
Oakville, Ontario
@SLBM2006 @KevinCeli1 @cogeco Make sure your internet is fast, i have the 360 with 7 people at home, 3 doing online school and 4 working from home, never a problem
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Ozland
(@ozland2277) reported
@SLBM2006 @cogeco Powerful Wi-Fi. Our Wi-Fi is garbage with cogeco
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Michael Moniz
(@mikesmoniz) reported
@MarkCripps @startca Same here. So glad I left overpriced and poor service cogeco for Start
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Matt
(@Matt_Squire1112) reported
@jimbri @cogecohelps @cogeco For my house the internet is not working at all. I’ll try rebooting it
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Sarah
(@SLBM2006) reported
@KevinCeli1 @cogeco It doesn’t really... I’ve had issues almost everyday with EPICO.
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Nancy Petts
(@missymax1998) reported
@cogeco I'm locked out of my account. I had to change my password. Finally got it to work for email, but I can't get back into "my account". They sent me a validation code, that worked, but when I tried to sign in I couldn't. Spent an hour holding for tech.
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Erin Heather
(@ErinMcMom) reported
It’s a PD day so that teachers can write report cards. Of course it’s only fitting that my @cogeco internet is down AGAIN. Get it together guys! I never should have left Rogers. 😩
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Izneedteeth
(@izneedteeth) reported
@cogecohelps 6 hours on the phone with @cogeco I expected very little in the way of help, thanks for proving me wrong. What should have been a simple relocation order turned into a comedy of errors beginning Dec 16. Cogeco, thanks to Ranvi, has gone above and beyond to make this right.Thank u
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Frank Goehner
(@frankgoehner) reported
Another @cogeco outage!
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Martin Farrugia
(@MartinCFarrugia) reported
Seriously @cogeco ? Last week you could not provide internet service, and tonight the cable is out? #ShameOnYou
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco Another day, another maybe 7hrs of service. This is getting on the ridiculous side of things now.
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Josh
(@rquisjosh78) reported
@_YasserQureshi @cogecohelps @cogeco Internet non stop issues
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Yoshi
(@Nascarehh) reported
@MobileSyrup Wow !!! Are they on glue ? Those prices are an insult. Only 180mbps and 20 channels... @cogeco is Ontario’s worst provider.
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Adam
(@adamrethink) reported
@cogecohelps Information sent-I’ve spoken with half a dozen people this week at Cogeco. The fact that my Internet is still down is appalling.
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Mrs. Ste Marie
(@brittstemarie) reported
@cogeco I cannot even fathom how terrible our internet has been lately. Making working from home and school impossible. Doesn’t even look like there’s an outage today and our internet is garbage.
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Matt
(@Matt_Squire1112) reported
@cogeco @cogecohelps Is there another power outage in Niagara?
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Sarah
(@SLBM2006) reported
@ozland2277 @cogeco I can’t tell you how many times my face has frozen in some god awful distortion while teaching my Grade 8s!
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Jose Mussi
(@jmussi) reported
@cogecohelps I now have COGECO on speed dial and every time I call there is a message about some network issue in Milton or email problems. It seems to be getting worse and not better.
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Prince Of The Apocalypse
(@MoonliteMercy) reported
Cogeco going down everyday at the same time lol. Sometimes in the morning during school hours for my sister, and always at 9pm at night. Seeing people frequent forums and have the same problem? Makes me wanna see if I can convince my family to get a new and less garbage service😕