Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

Cogeco signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (19%)
• Wi-fi (17%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, and Brockville.

City	Problem Type	Report Time
Toronto	Internet	3 days ago
Montréal	Total Blackout	7 days ago
Toronto	Wi-fi	8 days ago
Montréal	Wi-fi	8 days ago
St. Catharines	Wi-fi	8 days ago
Mississauga	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dogder16 (@edworthy37) reported 5 minutes ago

  @cogeco No internet connection problem here yet

• 
  Dianne Williams (@SDM_1900) reported 6 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 9 minutes ago

  @cogeco outage in Renfrew

• 
  Dianne Williams (@SDM_1900) reported 10 minutes ago

  @cogeco STILL HAVING PROBLEMS!!!

• 
  Amanda (@Amanda90097805) reported 13 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  kait (@kitty_kattkait) reported 15 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Fyble (@Fyble) reported 17 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 17 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Jay S🐬 (@friskybusinesz) reported 19 minutes ago

  @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 21 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Hugh G Azzol (@MrTuffster) reported 26 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Sharon Larose🇨🇦 (@blackies1) reported 28 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Mr. Montgomery (@MrBMontgomery16) reported 29 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  JerryP (@yarop) reported 33 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 33 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Sport Junkie (@adrenalinehooks) reported 34 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  davide (@DavideVaracall2) reported 37 minutes ago

  My Wi-Fi is not working it’s been slow the whole week @cogeco

• 
  BMac (@wildchevelle) reported 49 minutes ago

  They are the worst. Happily changed to Cogeco a few years ago after 2+ years of issues with Bell.

• 
  PWindsor (@PWindsor2) reported 49 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  JerryP (@yarop) reported 51 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

• 
  Lexi (@Lexi58746074319) reported 53 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Allan Gao (@Allan_Gao12) reported 54 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 54 minutes ago

  Hey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!

• 
  end-of-suburbia Silverthorn (@endofsuburbia) reported 56 minutes ago

  @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 56 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Kenbmac (@kenbmac) reported 56 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  TheBigM (@johnref59) reported 57 minutes ago

  @CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.

• 
  Coming In Hot (@ComingInHotSens) reported 57 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Lexi (@Lexi58746074319) reported 59 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  Connor✝️ (@SportsDynamics9) reported 1 hour ago

  @cogeco wifi down in cornwall is this server wide?

Cogeco outage reports by location

Choose a location to check local Cogeco reports and activity.

Ontario

• St. Catharines