Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (54%)
• TV (21%)
• Wi-fi (15%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Brampton, West Lincoln, Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, and Mississauga.

City	Problem Type	Report Time
Brampton	Wi-fi	6 hours ago
West Lincoln	Wi-fi	2 days ago
Toronto	Internet	5 days ago
St. Catharines	TV	7 days ago
Brockville	TV	7 days ago
Toronto	Internet	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Klink VonSchultznbundy (@JGooballs) reported 7 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 10 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  end-of-suburbia Silverthorn (@endofsuburbia) reported 13 minutes ago

  @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

• 
  Norm (@quietlybless) reported 14 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 15 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  Afrodyliac (@afrodyliac) reported 18 minutes ago

  @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

• 
  Mikey (@MikeyBGolfs) reported 19 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

• 
  Jennifer (@JTkksmom) reported 20 minutes ago

  Come on @cogeco no service since 12:08 this afternoon and every time I check it’s later and later on the estimated time of restoration

• 
  Canadian Dividend Investing (@CDInewsletter) reported 22 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Patricia (@CanuckFootball) reported 24 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  Oasis0430 (@smercer0430) reported 24 minutes ago

  @cogeco is Oakville down right now??

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 25 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Spartachat (@styttsvillain) reported 25 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 26 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  🎮Joey🎮 (@BlazeFirestorm) reported 29 minutes ago

  @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

• 
  MrsGravy (@MrsGravy13) reported 30 minutes ago

  @cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.

• 
  Jason Matulic (@jmatulic19) reported 36 minutes ago

  @cogeco What is wrong with your internet service the last two days. This is pitiful.

• 
  Emshay* (@DrHawken) reported 38 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  Sharon Larose🇨🇦 (@blackies1) reported 38 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Coming In Hot (@ComingInHotSens) reported 39 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Brisingr (@Atra_duEverynia) reported 39 minutes ago

  @cogeco Windsor Ontario N9G 1H8 still not working

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 42 minutes ago

  @cogeco outage in Renfrew

• 
  Ashleigh Atkinson (@IronForgedFit) reported 50 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Lexi (@Lexi58746074319) reported 51 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 54 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Kenbmac (@kenbmac) reported 54 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  Amanda (@Amanda90097805) reported 58 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  JerryP (@yarop) reported 58 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 1 hour ago

  @cogeco Is there an estimated time until we see service returned?

• 
  kait (@kitty_kattkait) reported 1 hour ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you