Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (23%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Markham, Toronto, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Hawkesbury |
Internet | |
| Ottawa |
Internet | |
| Markham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Hunziker
(@bob_tweet1) reported
@cogecohelps Bounce Backs from Cogeco email Server the last 2 years has been horrendous since Cogeco using 3'rd Party to host and their email filters are deadly. You think its fixed via escalating to Cogeco support and it reoccurs, over and over. 30 years with Cogeco gone
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nitramsretaw
(@nitramsretaw1) reported
@cogeco Sat Feb 19 Outage in L7M 1N9 9:52 pm Burlington. Missing the Leaf game. 😡
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nitramsretaw
(@nitramsretaw1) reported
@cogeco. Coming up to 21 hours with no TV or Internet. Newlands Crescent. Burlington. L7M1N9. How long can it take to fix this??????
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George Torok
(@GeorgeTorok) reported
Hello @cogeco Internet was down for more than 4 hours today. Where were you?
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nitramsretaw
(@nitramsretaw1) reported
@cogeco. Outage on Newlands Crescent Burlington
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Stacey
(@GavinsMomStacey) reported
@cogeco is there an outage in Burlington (Palmer) area? Internet went out around 12:10pm. Reset router with no change.
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Tristan Farhood
(@tristanfarhood) reported
@cogecohelps I am in Oakville and I am a cogeco customer. My internet as well as tv service is not working. Please help me.
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nitramsretaw
(@nitramsretaw1) reported
@cogecohelps @cogeco No service. 1:45 pm Sunday. 41 hours out!
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Stephen Blair
(@blairs1) reported
@cogecohelps @cogeco Aside from changing the channel and back, are they gonna do anything to actually fix the problem? This has been going on for a long time. Sadly the Cogeco product has gone downhill a lot recently. Many outages, tv service hit and miss. And these errors.
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Browner
(@koolcaat) reported
@cogeco why is someone going door to door offering better service? This is 1990 anymore.
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Bitswift.Tech
(@bitswift_tech) reported
Attention #Cogeco #Business users: If you are currently using the DNS 24.226.1.94 or 24.226.10.194, please instruct your team to manually change your network’s DNS IP address configuration to 24.226.1.93 or 24.226.10.193. Old DNS servers going offline tomorrow. #Bitswift.tech
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Shawn Hyatt 🇨🇦
(@shawn_hyatt) reported
@cogeco - sucks! I pay for 360 - I get maybe 30 download - 5/6 upload - hard reset router to factory defaults - called tech support - most helpful (not) glad I pay so much for nothing
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Should Be Golfing 🏌🏻♂️
(@Peterson09N) reported
@cogecohelps @cogeco No need for a private message. Just fix the 1960 infrastructure. The neighborhood is tired of being fed nonsense as to why it can’t be done and the amount of temp lines strung through the trees is terrible. The neighborhood is Walkers and Rexway.
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Ahmed
(@AbalQassem) reported
@cogeco is there an outage in the Winona area. I rest the modem but no internet
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Tina M. Williams
(@TinaPartners) reported
@cogecohelps every single day this week there has been a lengthy internet outage “in our vicinity”. WFH is impossible! Help!!! We need reliable service and support #ux #cx #cogeco
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nitramsretaw
(@nitramsretaw1) reported
@cogecohelps @cogeco No service since Saturday night at 9:15!
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Himavarsha Reddy
(@HimavarshaJ) reported
To get disconnected in mid of interview or presentation choose @cogecohelps .@cogeco .During pandemic when every one is working from home .If you want to tinker around a working network ,At least send a notice or work during non core hours . Disappointed Nth time
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jot
(@thejotZX) reported
@TekSavvyCSR hey, do you offer service in burlington on cogeco lines? showing up as not available on the website, but my building is served by cogeco
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will
(@wc2048) reported
@cogeco My wifi is not working in Kingston. Is there an outage?
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ko
(@kaitohaashi) reported
@cogecohelps internet down again 🥲 why do you hate us Cogeco??
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nitramsretaw
(@nitramsretaw1) reported
@cogeco. Coming up to 15 hours! with no Internet or TV. That must break the outage record for Cogeco. They are lucky it didn’t happen last week during the Super Bowl. There would have been a riot!!! Excuse me while I again check if we have Internet/TV.
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Lynn
(@Simplylynn4u) reported
@cogecohelps is there a problem with cogeco mail in the Stoney Creek area?
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AJ
(@alokjha93) reported
@cogeco #cogecosucks#poorservice.. the internet at creekside drive,oakville seems to be down everyday..
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Should Be Golfing 🏌🏻♂️
(@Peterson09N) reported
@cogeco I’m tired of techs coming to my house/neighborhood and saying we have the oldest infrastructure they’ve ever seen. We are 5km from your main Burlington location. Maybe upgrade the infrastructure you keep raising prices for in our area. Terrible.
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Scarah Scare
(@ScareScarah) reported
@cogeco tried to file a complaint about your online portal not working properly and being difficult to use. Got an error message because your online portal doesn't work properly. #internetcompanycantinternet #paytoomuchforitinternet
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Irish1620 Gaming [TeEm][TK][15AFAME]
(@irish1620) reported
@dgtlone @Twitch @cogeco I was having the same issue on a Wi-Fi 5 router upgraded to the Wi-Fi 6 and then I'm now getting high speeds
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Lapinou Year
(@WaveringRabbit) reported
@TekSavvyCSR any known outage in Quebec on Cogeco network? No internet and the usual debug steps seems to go nowhere this morning! ;)
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Trish
(@Trishy_R) reported
@cogeco Anyone else having issues with Cogeco Email this am?
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Adamomni
(@atpracs) reported
@AbalQassem @cogeco Check the outage page on cogeco website, it has a explanation.
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Capt. DirtyBeard
(@Capt_DirtyBeard) reported
run a speed test says I'm getting 188 mb/s down meanwhile downloading a 29 mb file at 14 kb/s ??? lmfao wtf @cogeco