Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Total Blackout	2 hours ago
Oakville	Phone	3 days ago
Brampton	Internet	5 days ago
Sherbrooke	Wi-fi	5 days ago
Toronto	Internet	5 days ago
Toronto	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Lowe (@rivinnorthbay2) reported 5 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Emshay* (@DrHawken) reported 6 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  💯JT.💯 (@JimmyT2022) reported 6 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  S T Lake (@Stabatare) reported 7 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  Hugh G Azzol (@MrTuffster) reported 7 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  Tyler Sommerville (@keithurbfan) reported 9 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  💯JT.💯 (@JimmyT2022) reported 12 minutes ago

  @RickL77253254 @cogeco Their service suuuuuucks

• 
  t time (@rocketjr12345) reported 14 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 20 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Crystal Vargas (@IConcedeToNoOne) reported 22 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.

• 
  Lesley (@Lesley_Bergen) reported 24 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  PWindsor (@PWindsor2) reported 27 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  mike grand (@mike_grand95449) reported 30 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  ThePoopyMudFlap (@ThePoopyMudFlap) reported 31 minutes ago

  @cogeco the power outage that was somehow somehow causing my internet to not work - has been resolved for over a hour now. My house never lost power to begin with. Why is the internet STILL not woking in my house?

• 
  JerryP (@yarop) reported 34 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 38 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  The Wise Elephant (@TheElephante) reported 42 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 49 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Bob Loblaw (@Avocado26430508) reported 51 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  fck your fascist pancakes (@dubsy54321) reported 53 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  narr 🌴 (@notnarr) reported 56 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Amanda (@Amanda90097805) reported 59 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  Smurfetteqt (@smurfetteqt) reported 59 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  xAssassins Lord (@xassassinsswef) reported 59 minutes ago

  Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

• 
  Dogder16 (@edworthy37) reported 60 minutes ago

  @cogeco No internet connection problem here yet

• 
  Kenbmac (@kenbmac) reported 60 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  kavik OAL (@Kavik_plays) reported 60 minutes ago

  @cogeco outage in Belleville. Any resolution time expected?

• 
  Giodoc (@dongiodoc) reported 1 hour ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  Joe Caverly (@JoeC4281) reported 1 hour ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 1 hour ago

  @MikeDoris @cogeco How does one line cause a province wide outage?