Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
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| Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Rispin
(@BenjaminRispin) reported
@cogecohelps @cogeco Totally! Another great “feature” would be to joy text me every other day because your service is down. An even better “feature” would be to not invoice us when you can’t provide service.
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Jeannine Taylor
(@wiredwoman) reported
Just got a power ETA for east city of Wednesday night 11 pm. Glad we have the baby generator but waiting for Cogeco or Bell service. #ptbo
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Eli C-W
(@elicw10) reported
@cogecohelps @KiloAlpha11 I mean sure, but since a couple other ISPs are fine, and 40-65% of the city has power - fair to ask why Rogers doesn't have to wait on an update from (a non-existant) entity called Peterborough Hydro, but Cogeco does, no? Still, not mad. If you said the wires were down, all gucci
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CanadianSoul 🇨🇦 🇩🇰
(@carol_nasvytis) reported
Not impressed w/ @cogeco. I get that there are a ton of service calls but don’t BS me that our service has been restored and it MUST be a problem w/ my house specifically when there are still downed lines lying all over my neighbours yards. A-holes.
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Eklipze 🦖🇨🇦
(@EklipzeEh) reported
Does anyone in the Ottawa Valley know a good internet service provider that IS NOT @cogecohelps @cogeco I'm getting REAL tired of my internet not working for hours on end every day and being told "nothing is wrong", stop wiping your *** with your customers faces please :).
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Doc Holliday
(@Docholliday2283) reported
@cogeco Outage map is saying east city in Peterborough has no outage anymore. After multiple resets of my modem this is clearly not the case. Still no internet at this time even though it is reported as fixed.
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Eklipze 🦖🇨🇦
(@EklipzeEh) reported
@cogecohelps @cogeco I was in a tech support chat for 15 minutes... 5 minutes of support 10 minutes of the person not saying or doing anything on the other end then my chat "got transferred" to nothing? (: I'm honestly just so tired of this ridiculous company and their trash support.
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Ben Rispin
(@BenjaminRispin) reported
@cogecohelps @cogeco Totally! Another great feature would be to not text us everyday when your service is down while simultaneously sending invoices for that service.
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violet
(@Voidmysticfalls) reported
@KiloAlpha11 @cogeco I’m near George street and it’s still out the estimated resolution time keeps going up by an hour
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CanadianSoul 🇨🇦 🇩🇰
(@carol_nasvytis) reported
@Kay33549518 @cogeco Have called 2x. Both times - “ Let’s check your modem” Me: I don’t need you to check the modem - I need you to hook up the downed lines that are laying in our front yards - and no NEXT MONDAY is NOT an acceptable service call time. They promised today - we’ll see.
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Daniel Sendecki
(@dsendecki) reported
@dee_ocean @cogecohelps @cogeco Hey Steven and team, could we get an ETR for this neighbourhood please? Communication has been very poor. And your outage page isn’t helping matters. You should just take it offline.
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Mary Jo Jones
(@_MjJones) reported
@PVNCCDSB Rogers and Cogeco service is out in many areas. Many people will not be able to access any information regarding school closures.
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Ben Rispin
(@BenjaminRispin) reported
@cogecohelps @cogeco Totally. You should offer a “feature” where your server Chez don’t text me every other day saying your services are down. And when they’re down, another great “feature” would be to not send out bills to the people who don’t currently have service.
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james
(@evastanley2006) reported
Hello @cogecohelps @cogeco my wifi was down at 2pm today and still isn’t back up but the website says no outages in my area. I’m in north end Peterborough ON. What’s going on? I also tried re starting my router and nothing .
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𝒌evin 𝒎𝒂𝒄𝒕𝒂𝒗ish
(@kmactav) reported
I couldn't resist. Checked @cogeco again at 8:31 am. It says the outage will be resolved at 9:31 am. It's good to know they are making progress.
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Elke Hickingbottom
(@elkehckngbttm) reported
@cogecohelps That link is useless. It is on an automatic time update. If it were accurate I would have had my service back yesterday! @cogeco
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CanadianSoul 🇨🇦 🇩🇰
(@carol_nasvytis) reported
@cogecohelps @Kay33549518 @cogeco Like I said, I get that you guys are busy. I just don’t appreciate your customer service insisting that it’s all fixed when we can clearly see it’s not.
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michael pequegnat
(@mike_pequegnat) reported
You know what I love when the @cogeco @cogecohelps says there no outages and yet I come home from work (had working internet before I left at 10pm) and now its down again. And no way on their site under outages to report it... please. I just want to relax after work.
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Jess
(@PunkJesster) reported
@cogecohelps I spoke with a technician. They said outage. Why does the site say no outage AND why does everyone else have their Cogeco service working but me? The entire area has their internet and hydro back.
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Elke Hickingbottom
(@elkehckngbttm) reported
@cogeco This is ridiculous! Have had power since Saturday! Still no internet and cable for L7G! What are you even doing? You guys are a joke. Bell fibe service has been virtually uninterrupted. Will be switching asap.
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Dale Northey
(@deanorthey) reported
@cogecohelps Power is slowly returning around Peterborough but still no service. Is the power out at the @cogeco plant/servers?
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Eklipze 🦖🇨🇦
(@EklipzeEh) reported
@cogecohelps @cogeco I've got some bad news for you guys, if your ONLY tech support answer is "have you restarted the modem?" when I've VERY ******* CLEARLY RESTARTED THE MODEM FOUR THOUSAND TIMES FROM THE 8000000 TIMES YOU'VE OFFERED IT AS YOUR ONLY RESPONSE that clearly is not the answer :).
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MercenaryOfPie
(@PieMercenary) reported
@cogeco Would sure be cool if you could give us some real information about what was going on and the approximate time frame it will take to fix
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Lori Sirianni
(@4AnimalLife) reported
@CBCNews "Former national security advisers, CSIS directors say U.S. could become a 'source of threat and instability'" Agree, and living in Canada is indeed like living above a **** lab. Too bad Canada's isolated, surrounded by 3 oceans and 'Murica. 😒 And @cogeco — DROP Fox "News". 🤬
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Eh?
(@spikyjuice) reported
@DILLIGA41900881 @cogeco Not like some of us don’t have online businesses lol… you know.. to make money so we can fix the damage to our stuff? Get a life.
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Kay
(@Kay33549518) reported
@elkehckngbttm @cogecohelps @cogeco Yep I've been checking this link for a while and then I learned it's just giving me garbage automated "info" which means nothing
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Neil Morton
(@neilmorton) reported
Is Cogeco down in Peterborough? I hear some have it back but we don’t in our area in west end. @cogecohelps @cogeco
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MADTeacher1162
(@MADTeacher1162) reported
@wiredwoman My Cogeco internet is still down in downtown. Thanks for the update, Jeannine. I have used up all my data for the month so limiting it. Good luck to all! 👍👍
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Bradley O'Toole
(@bradnewt00) reported
@Earthma27960017 @cogeco same here no problem getting power back but having a tough time getting cogeco back online. Other ppl I know as soon as there power was restored so was there cogeco no problems
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JMan
(@Jason06472531) reported
@cogeco I call bull crap I still don’t have net I am u promised on the website to have it on by 12pm and that time came and went Ty for the letdown