Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (41%)
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Internet (38%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Mississauga, Kitchener, St. Catharines, Burlington, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount, Amherstburg, Ottawa and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Total Blackout | |
| Kitchener |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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CARTY CARTY
(@deliaflower1) reported
@jennylee198 @cogeco @cogecohelps Think we should get a years service free!
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Only Gruel
(@OnlyGruel) reported
@cogeco What customer data has been compromised and released on the dark web as a result of this hack into your systems? Names, addresses, credit cards?
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Nilo
(@TheDanilo) reported
@cogeco @cogecohelps Been on hold for 2 hours and 26 minutes. I get there’s an outage but no one should ever be on hold for that long. I left Bell for their poor customer service and returned to Cogeco for this crap? This outage has been on since 7am!! Unheard of!!
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RomanD
(@Flyinggolfer17) reported
@cogeco Update please! It’s been hours with no service and now will be missing live events.
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Gavin Aldridge
(@gflow42) reported
@cogeco Still not working
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Laurie Hart 🇨🇦
(@thecastle85) reported
@cogecohelps @ReneeMMcDonald #cogeco we are not happy either. Will we all be credited for the outage? There was "no outage" in your area on the web. well, no that isn't correct.
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Bob
(@RoborBobor) reported
@cogeco @cogecohelps I have 4 boxes. The 3 that were on this morning are not working. The one that was off is working for now. I moved it to our main tv to watch football. The solution here is to pay for more boxes ;)
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Rusty Shackleford
(@eckomachine) reported
@cogeco i understand, you guys must be very busy and trying to get service back. Just wanted to complement everyone working on getting back up. Thanks!
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Paul.C
(@PaulCook_24) reported
@deliaflower1 @cogeco @cogecohelps That’d be a real apology. We appreciate the apology but sorry isn’t paying the bills. Currency pays for bills. Cogeco requires currency to maintain service, but when service isn’t maintained…
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Rodney Sim
(@SimRodney) reported
@book_whiz @cogeco Cogeco serves many parts of Quebec. The Alouettes are playing in the Grey Cup this evening. Oakville EPICO still not working.
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nannyof3
(@Nannyof3munkins) reported
@FortmanM @cogeco @cogecohelps We live in Grimsby as well. Service out. To be very fair here, nothing new for us here. We had TiVo and it was decent. Switched to Epico and it goes out almost every day. Mostly short periods, but it’s the norm. I have mentioned that it stinks haha. 30 plus yr customer.
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Jenny 🇨🇦
(@jennylee198) reported
@cogeco Are you just crediting everyone who has missed out on a whole day of service? I pay far too much for these issues
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~Darlene 🇨🇦 🇺🇦
(@DarPeterson92) reported
@cogeco This is such crap. No issues in my area apparently. Called and got through and my call was cut off. Cogeco account app is out of service. Yes, blame it on Epico. Refund.
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gg
(@bruins31311) reported
@cogeco This is not acceptable it’s foitbqll Sunday and the grey cup fix the damn issue
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Only Gruel
(@OnlyGruel) reported
@cogeco I expect to see bill credits x2 for this outage.
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Carolyn Bloch
(@CarolynBloch2) reported
@cogeco Not working
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Brandon Grosvenor
(@Bgrosvenor1) reported
@cogeco EPICO still out. How about an update? Totally unacceptable. What a day to be down.
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Michel Labonte
(@MichelLabonte83) reported
@cogeco Is the increase in rates starting February going to address how poor of a product Epico is? Live games are always in a 30-35 second delayed and last night the images were quite choppy. Not a great product, but stuck with it! It's a shame because the internet is not bad.
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ks
(@kathgms) reported
@cogeco My internet and epico are both down and we can't get through to tech service Can I detect this from my bill? Been out since midnight
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Rusty Bucket 🪣 🍁
(@crookid) reported
Hey @cogeco! What gives? Epico service hasn't worked all day. Any updates? The radio silence is kinda unprofessional. Send an email at the very least! #fail
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Rob
(@book_whiz) reported
@cogeco Hey Cogeco— how about an update here. One of the golden rules of a customer centric organization is constant communication.
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Dr James Porter
(@DrJamesCKPorter) reported
@cogeco the WORST most useless provider of TV and Internet services ever … DO NOT USE THEIR SERVICES if you have the option … internet outages every day .. yes every single day and not one of the boxes doesn’t work and no one in technical supports picked up the phone ..
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CARTY CARTY
(@deliaflower1) reported
@samomada @cogeco Same here but lady next door says she has her service and it's fine!, weird that
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Paul.C
(@PaulCook_24) reported
@cogeco @cogecohelps I only own one box & it’s not working there or on the mobile app.
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Chris Mills
(@cgmills22) reported
@cogeco @cogecohelps There is a problem, you acknowledge the problem but when you go to outages for our postal code we get a green check mark - genius.
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❣️Deedee ❣️
(@cb_booboo) reported
@cogeco Still not working.
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Tobinator🇨🇦
(@Tobinatorx) reported
@CogecoQC @millyedge2 So the link takes us to a page, that when we enter our postal code, tells us “there’s no outages reported.” LOL Been down for 6 hours, no NFL and about to miss the Grey Cup. 👏👏👏 Absolute garbage system that is continually going down. #Epico #EpicFail Thanks Cogeco!
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Pedalsporter
(@pedalsporter) reported
@FortmanM @cogeco @cogecohelps Yeah I just checked Reddit of all places and it seems it’s a problem on their end and we just got to wait it out
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San
(@sanida1988) reported
@cogeco Is there an update? How long are we expected to be without service? Cant even get through on the phone.
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Only Gruel
(@OnlyGruel) reported
@karenmoncur @cogeco @cogecohelps So you have zero concerns about this data breach and all customer info leaked to the dark web as a result?