Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (9%)
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E-mail (4%)
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Wi-fi (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Niagara Falls, Scarborough, Kingston, Calgary, Montréal, Toronto, Milton, Mississauga, Georgetown, Brampton, Kemptville, Waterdown, Peterborough, Ottawa and Unionville.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara Falls |
Internet | |
| Scarborough |
Internet | |
| Kingston |
Internet | |
| Calgary |
Internet | |
| Montréal |
Total Blackout | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Sandwich
(@Messiah_4_Hire_) reported
@cogecohelps @JanetLebeau @cogeco Down again. Good thing we pay overcharged premium prices
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eagsybaby
(@eeagles19) reported
Anyone else having major internet issues in Kingston with Cogeco? @MIHomeYGK
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Yuan
(@Yuan45671853) reported
I will never ever use Cogeco again
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Nesh Laurencic
(@nlaurencic) reported
@cogecohelps It looks like there is an issue with Cogeco internet again in Oakville.
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katara
(@katara40739948) reported
@cogeco my wifi has been cutting out periodically throughout the day. There is no internet shortage in Burlington. Please advise what can be done in order to fix this as this has become a constant issue with the Cogeco internet during school hours.
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#maskup Loretta 😷 🙌 👑 🐾
(@lettienets) reported
@cogecohelps @BubbaCHCH Still no @cogeco service, tv, phone or internet in the Main W and Bay St S area in #HamOnt Been out over an hour now, since about 830 pm. Hydro is on. #Cogeco
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Taysia Dupuis
(@taysia_dupuis) reported
@cogeco your internet service is down again in Port Colborne.... This is again in less than two weeks. Some people are working from home.
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
Hmmm seems to be a Cogeco outage going on. *Sigh*
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Nesh Laurencic
(@nlaurencic) reported
@icomehereto_cry @cogecohelps It looks like there is an issue with Cogeco internet again in Oakville. Can’t access certain URLs, pc troubleshooting tool is reporting domain name resolution issues
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps why did cogeco refuse to activate my new modem but deactivated my old modem leaving without internet and phone? WORST customer service.
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Jessica Crouch
(@JessicaCrouch6) reported
@cogeco your internet NEVER WORKS! #getittogether Hey @Bell are you looking for new customers? I’m sure we can be persuaded to switch! #frustrated #overthis 🤬🤬🤬
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
WTH is @cogeco doing tonight? Trying to stream my show and internet goes down. It comes back online and I start watching and it goes back down again. If this is scheduled maintenance...1. Why on Friday night? 2. How hard is it to give customers some warning? #Cogeco
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Sean Campbell
(@scampbell_27) reported
@cogeco internet outage in Cornwall, On. Please address
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jenna
(@jennnafoley) reported
hi @cogeco @cogecohelps i’m tweeting this with my cellular data since the internet is down pls send help!! zoom uni rlly could use the internet
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Cogeco Tech Support, "the logs indicate everything is okay" Event Logs, "ti_dhcp6c: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Fri Mar 5 07:05:06 2021" #cogecodoesnthelp #bbb #terriblesupport
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Gunter Nine
(@GunterNine) reported
I think I discovered the issue with Cogeco's Router. They pushed Firmware last month, on something that hasn't had a publicly released FW update in 5 years.
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Nesh Laurencic
(@nlaurencic) reported
@cogecohelps I contacted them and will do the trace tomorrow. However, UFile support reported that some Cogeco customers have the same issue accessing their website
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Woot! New Record! 32 minutes up, with 10 minutes down! There is something wrong. It is unacceptable to expect me to wait 5 days to restore service. I am tired of your bad service. #terribleservice #terriblecompany #fixyournetwork
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps when when i call customer service why does cogeco employ people that cannot be understood because their English dialect is not understandable? When I have cogeco land line, why do agents tell me to reset modem, thus disconnecting the telephone? worst service around
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Cogeco Tech suppert, "There is no problem we can see", Even Logs "SYNC Timing Synchronization failure - Loss of Sync;CMMAC= TOP SECRET;CMTS-MAC=TOP SECRET;CM-QOS=1.1;CMVER= 3.1;" (I removed the mac address) #cogecodoesnthelp
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Jonathan Lo
(@thereal_jlo) reported
@cogecohelps is there something up with the Cogeco servers this morning? Keep getting disconnected from meetings. Have restarted the modem already but connection still seems unstable
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Hayley Angel
(@HayleyAngel28) reported
@cogecohelps hello can u please kindly confirm when your current residential Internet services will be back online I’ve reset my Cogeco wifi modem twice today as it works for a little then goes down I see on the outage app that your having issues just wondering as I’m on data 📲
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Briar's Reviews
(@ReviewAlholic) reported
@cogecohelps Your lines are down and a tech can’t come for a week? Please refund me for my schooling I’m going to fail. I’ve had nothing but problems from Cogeco, we’re switching ASAP if this isn’t fixed soon.
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Elemental Owl
(@Geonfantaske) reported
@cogeco you guys suck, can you not do maintenance on your damn servers during the day
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ives
(@marissawiegler) reported
@locne555 @Bell Oof. So sorry to hear Loc. Hope they do something to keep you as a customer. If not, there are smaller companies like Cogeco and Primus, Virgin Mobile that may be better be bets for internet going forward.
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brandon smith
(@brandon90053725) reported
@Xplornet Literally your techs don’t get paid enough for this **** oversold towers and now you’re throttling to less than 5 Mbps no this is been going on since October pathetic Cogeco said they were installing lines in April you better have a good timeline for the new tower being active
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Gail F 🐄 🇨🇦
(@Cowgirl999) reported
@cogecohelps is there a current issue with the Global TV app syncing our log in? It won't authenticate even though I can get into the Cogeco site with my email/password.
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Cogeco Tech Support. "WE see everything is okay. Event Logs: "ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82, ti_dhcp6c: 72001014-DHCPv6 Failed - No Address Available, ti_dhcp6c: 72001015-DHCPv6 Failed - No Prefix Available" #cogecodoesnthelp #bbb
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Wilson
(@Ottawan81) reported
@cogeco is the 2nd worst comm co. in Canada. Why did I sign a contract to pay a certain amount for 12 mths, if you guys can just raise the amt whenever you want? Not to mention the constant loss in service I've experienced. Just a joke. Terrible service.
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Gunter Nine
(@GunterNine) reported
Dear @cogeco, Your modem is ******. Signed, A pissed off customer.