Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hamilton, Toronto, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow, Windsor and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Burlington |
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| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Housden
(@MarkHousden1) reported
@cogeco @cogecohelps still no internet access in Crystal Beach , Cogeco unwilling to provide any update / status or timeline. The level of service is terrible and frankly unacceptable !!!!!
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Kevin Siddique
(@kboxlive) reported
@cogeco must be getting desperate because they're sending shady reps door to door to sell Internet. This is the second time now. Visible ID and a nicer demeanor would help. I don't need to be insulted after I ask the rep to leave *three* times. #ThoughtItWasABurglarInTheHood
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MPW
(@markwarburton72) reported
from
Sarnia, Ontario
Does anyone else's @cogeco fibre home internet disconnect every 10 minutes or so for about 5-10 minutes at a time every night lately starting around 11pm? Getting ridiculous now. Restarted modem many times now. Been on hold for 30 min for tech support yet again... #cogeco
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I boop snoots.
(@i_boops_snoots) reported
And the Crave app suddenly won’t load on the EPICO box either - which I pay for as part of my Cogeco package. I miss my TiVo boxes. Wish I hadn’t switched to EPICO, it’s been issues with these boxes from the start. I’ve been staring at the crave loading screen for 5 minutes now
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bmaggiemay
(@bmaggiemay) reported
At Cogeco I haven't have live TV in 4 days in Windsor & area. what's the problem. My landord pays for every thing. I can't give his name out he away hunting. Fix it or I'm going back to bell
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Mark Housden
(@MarkHousden1) reported
@cogecohelps Cogeco needs to provide and proper update , changing the restore time on your website every hour to the next hour is ridiculous..... if CNP can provide updated on the power why can't Cogeco do the same . Your service is terrible and your communication worse and
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Brockville & 1000 Islands County Radio
(@ScannerLeeds) reported
ALL RADIOS ARE DOWN DO TO COGECO ISSUE IN AREA UPDATED FIX TIME IS 20:30 TONIGHT
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Swoace
(@swoace) reported
Since the storm down here in Fort Erie we haven't had internet service. Between @telus and @cogeco I pay over $350 a month. Telus coverage is brutal by the border and Cogeco can't seem to get a tech out. A lot of $$ to put out every month to not have services when you need them
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Cogeco
(@cogecohelps) reported
@etchao Hi, Eric. The 'Hydro Related - Plant On' outage means there's currently no power in the neighbourhood where our plant is; so we cannot distribute Cogeco services. If the ETA is always one-hour-out, it means the hydro company has not provided us an ETA to pass along as-of-yet.
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ThePitLive
(@ThePitLive) reported
My internet has gone up in price 3 times since moving out lol **** you Cogeco
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Bertrand Cote
(@BertrandCote5) reported
@thevivafrei You should never listen to CJAD or Cogeco media. Those are poison.
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Paul Chato 🇨🇦
(@PaulChato) reported
@trav_mitch @cogeco Doesn’t help when you have hundreds of calls 5 min apart. Then it’s just the endless ringing that drives you nuts.
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Full Metal Smile
(@JFR3172) reported
@PaulChato @cogeco I had a similar problem years ago. Same solution. Am on anti spam CRTC fed list, no effect. Use only cell phones now. 🙄
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myobfool
(@myobfool) reported
@WAUUGHHHH @PaulChato @cogeco Odds are it was an automated phone bank using VOIP and a bank of DID #'s that they bought or stole and are spoofing the calling number. Sucks Paul, you probably did the only logical thing till they move onto the next victim. Hey can you give them JT's # in Ottawa
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Mick
(@Mick_Chow) reported
@CTVLondon A TV Cogeco rep called 911 on me when I was returning a cable box. For no reason. She had attitude problems. Plus its Windsor and I'm Chinese. They do that here.
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Mac ✽
(@MacNealLashley) reported
Internet went out n I got an automated text from the service provider @cogeco advising this, a bit later another text said all was working. That's service and I appreciate it. Also a special mention to Cole at #cogec sup for responding to my earlier DM on this 🐦 app
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wanedavis
(@wanedavis) reported
@cogeco your killin me… what’s going on in Thamesville… off on off on.. can’t communicate to j if internet is not working???
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OuuPieceOfCandy
(@oupieceofcandy) reported
I am disappointed in @vmedia & @cogeco. Since Friday I've had no internet and they've haven't resolved the issue. Spent Christmas alone and now this, thank you for single handedly ruining my Christmas holidays.
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peachjr
(@wpeachjr) reported
@CraveCanada Still not seeing it Niagara. i have crave through cogeco. any help?
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(Lora Diakonov)
(@Lora_Diakonov) reported
Hey there @cogeco so there was a power outage in my area and I rebooted my modem but there is still no internet here whatsoever. I checked your website… and it says there is internet… Yet my modem says otherwise… 3 green lights are on steady, the 4th is blinking… 🤔
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Tariq Razi
(@Tariq_Razi) reported
@cogecohelps my A/C# 50010985625 and my internet service is down for the last 9 hours. I have contacted Technical Help line and they say that the problem can only be fixed via COGECO Visit. The earliest date given is Jan 5th. This is pathetic customer service since we work online
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Mike Benter
(@mvbenter) reported
@Swiftie01 The problem with Telcos is Canadas small population with large land mass. Building a network is a huge cost so the only way a competitor can operate is to resell Rogers, Bell, Telus and to a lesser extent Shaw and Cogeco. The company will never control their bottom line.
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Sir Festered ********
(@JGooballs) reported
@Luney66 @cogeco In a lot of things,technology was suppose to help but it's made many more things slower and more difficult.
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Tariq Razi
(@Tariq_Razi) reported
@cogecohelps my A/C# 50010985625 and my internet service is down for the last 9 hours. I have contacted Technical Help line and they say that the problem can only be fixed via COGECO Visit. The earliest date given is Jan 5th. This is pathetic customer service since we work online
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Mark Housden
(@MarkHousden1) reported
Day 9 , still no internet connection . Cogeco continues to provide no updates or timeline for the issue to be resolved . Total lack of customer service , think twice about using any of Cogeco's services .
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Wildrose
(@WAUUGHHHH) reported
@PaulChato @cogeco Are there any features that can help? I work for a telecom although not the one you're talking about and Call Control will work if this is automated. If it's not, if it's literally a crazy person, it's a lot harder :/
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tygerstripes
(@justkyla) reported
@PaulChato @cogeco Block those barstools! Oh, right, landline. Never mind.
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David Winter
(@RealDaveWinter) reported
seems like @cogecohelps & @cogeco are having some real problems today in brighton.
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Gav
(@RecordsCOD) reported
@Flawlengence @aramszn **** idk i got the cogeco default
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Mark Housden
(@MarkHousden1) reported
@cogecohelps Would like my internet connection back but Cogeco dont seemed interested no customer service , no communications .Worst internet provider in the country !!!!!