Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (30%)
• Wi-fi (10%)
• Total Blackout (7%)
• Phone (4%)
• E-mail (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, Kingston, North Bay, Ottawa, Smiths Falls, Trenton, Welland, St. Catharines, North York, and Burlington.

City	Problem Type	Report Time
Arnprior	TV	43 minutes ago
Peterborough	TV	6 hours ago
Oakville	TV	6 hours ago
Peterborough	TV	6 hours ago
Omemee	Internet	6 hours ago
Belleville	TV	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lynn (@LynnShughes7) reported 59 seconds ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 3 minutes ago

  I spend more time on the phone with @cogeco these days than people from my own family. @cogeco sucks. Do better

• 
  Jeremy- Now what? (@Bubba_76) reported 3 minutes ago

  @rgfray1 I would have liked to have watched but because @cogeco **** the bed I missed it

• 
  Terry (@gr8playz) reported 3 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Tim-Wit (@timlewisgeddes) reported 4 minutes ago

  @cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm

• 
  a j s b (@Brooksajsb) reported 5 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Terry (@gr8playz) reported 7 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Larry/Balker (@LSB1961LSB) reported 9 minutes ago

  @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 10 minutes ago

  @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

• 
  Erik Boivin (@tattooPeel) reported 11 minutes ago

  Why would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!

• 
  pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported 12 minutes ago

  @cogecohelps trying to cancel our cogeco services …

• 
  Kris (@oiler3535) reported 12 minutes ago

  Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

• 
  nima hojjati (@nimahojjati) reported 15 minutes ago

  @cogeco don’t ever waste your money! They’re a fraud company. They won’t even let you cancel the service or answer the phone!! 💩

• 
  BBall QT 🇨🇦 KC Kings Counsel & the Sunshine Band (@BBallQTat) reported 15 minutes ago

  Wow @cogeco @cogecohelps outage during Masters. It's like the old days of failures middle of Super Bowls middle of Tyson fight. How many 9's do you provide? Five 9s? Four? Three 9s?

• 
  Karen Favaro (@FavaroKaren) reported 16 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  Tricia Robson (@robson_tri87484) reported 17 minutes ago

  So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

• 
  a j s b (@Brooksajsb) reported 18 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  GWN (@GWN_Qc) reported 18 minutes ago

  @cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch

• 
  Iqbal Faizer (@IFcomic) reported 20 minutes ago

  @Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.

• 
  Scott Dillon (@dillon4412) reported 21 minutes ago

  @cogecohelps Why are you making this so hard? I live a hour and half from Detroit. I want to get the Detroit feed every night. Cogeco for some reason never puts on the Detroit feed. I know it is not Rogers's fault. The one night I complained. Cogeco during the game flipped to the Detroit feed

• 
  gg (@bruins31311) reported 28 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  Fonz (@Allittlefish) reported 33 minutes ago

  @robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.

• 
  Charles (@lloyder1971) reported 38 minutes ago

  @cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves

• 
  Sport Junkie (@adrenalinehooks) reported 39 minutes ago

  @cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!

• 
  Devyn Farrugia (@devynfarrugia) reported 41 minutes ago

  @cogeco Is the service as bad as your internet?

• 
  Velko D (@VelkoD) reported 50 minutes ago

  @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

• 
  a j s b (@Brooksajsb) reported 53 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Soulful (@JazzinHockeyGrl) reported 55 minutes ago

  @MadHatter1167 @TSN_Sports Cogeco is down

• 
  Prince of Wine Country (@RhapsodyInTrue) reported 57 minutes ago

  @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel

• 
  Cris (@Cricrifi) reported 58 minutes ago

  Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile won’t port her number. Over 20 hours lost on phone. @cogecohelps