Cogeco Outage Report

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (56%)
• TV (24%)
• Total Blackout (8%)
• Wi-fi (6%)
• E-mail (4%)
• Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Ajax, Windsor, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, Waterdown, and Peterborough.

City	Problem Type	Report Time
Toronto	Internet	6 hours ago
Ajax	Internet	1 day ago
Windsor	Wi-fi	1 day ago
Toronto	Wi-fi	3 days ago
Montréal	Internet	3 days ago
Toronto	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denver ⚡️ (@DenverStruck_) reported 3 minutes ago

  I’m trying to finish this dream team finale and my internet is once again out in the MIDDLE of the day. If you see this, tell @cogeco their internet is ***. CAUSE IT SUCKS

• 
  Sean (@Sean66514755) reported 8 minutes ago

  @cogeco get an email saying we have given you better internet at no extra cost. It’s just as ****** as before and when you call you get the same answer. Nothing wrong with modem or signal. Never get help call all the to@e and nothing.

• 
  Franky Biz (@BiztheWiz) reported 11 minutes ago

  @Oakvillehydro No power outage, but Cogeco cable/internet service stopped at the same time at Neyagawa & River Oaks. I suspect it’s related.

• 
  Sandi - caring for others = caring for you (@sandi89701936) reported 11 minutes ago

  @DaleV73 @David_Moscrop I have Cogeco and I have to admit not comparing prices. The difference in my experience has been excellent customer service with Cogeco.

• 
  Stuart Johnston (@StuartJ_) reported 13 minutes ago

  So Aug 25 @cogeco emails to say they've increased my internet speeds AT NO CHARGE bc I'm such a good customer!! 2 days later another email says my rates are going up next month. Howzzat for good customer relations eh?🤦#mixedmessaging

• 
  Rob Nelson (@Rob66Windsor) reported 14 minutes ago

  @cogecohelps Thanks, nothing has been done at all with Cogeco. Plus Bell and MNSi came thru and dug their lines in which didn't help. Seems like after that, it got worse. I still think they damaged my cogeco line to my house.

• 
  MikeTakeFlight (@MikeTakeFlight3) reported 14 minutes ago

  @cogeco You’re internet sucks fix it or I point a death beam at your hq

• 
  🇨🇦LordRob🇨🇦 (@Rowbear2001) reported 15 minutes ago

  @cogecohelps @cogeco Turns out it was a connection issue with the router. All good now. I do wish technicians would call back if the call gets cut off. Like when we have to restart the router which affects the phone.

• 
  Should Be Golfing 🏌🏻‍♂️ (@Peterson09N) reported 18 minutes ago

  @theJagmeetSingh While you’re at it, can you get internet rates down as well? The few main companies control everything and rates are insanely high. Here’s looking at you Bell, Cogeco, & Rogers

• 
  Thriftyc90 (@thriftyc90) reported 19 minutes ago

  @cogecohelps @ cogecohelps Just rec'd an SMS from Cogeco confirming there is no service on my street. I work from home full-time and I am unable to work when there is no Internet. This happens quite frequently as you can tell from my past tweets/DMs. What will be done to rectify this? @cogeco

• 
  Kimberly (@momgosomething) reported 24 minutes ago

  Hi @cogeco we haven’t had proper wifi service since Tuesday which is awful since our kid was hospitalized. Do you know how you communicate with the medical team? You guessed it - virtual video calls He’s home now but… Monday we have appointments. Yes, everything is plugged in

• 
  Brad (@rcgfrosty) reported 25 minutes ago

  @cogeco asking for a friend, they received email which looks like it’s from Cogeco stating that there internet service was upgraded on behalf of Cogeco for being a long standing customer. Fishing email or does this happen. Feel@free to Dm for other details

• 
  Rob Nelson (@Rob66Windsor) reported 30 minutes ago

  @cogecohelps Thanks, I would like cogeco to come out to investigate it. Too many problems for too long. Be nice to get it rectified finally.

• 
  🇨🇦LordRob🇨🇦 (@Rowbear2001) reported 31 minutes ago

  @cogeco Is anyone else having trouble with the apps on TiVo? I keep getting error code V315. I've done everything to reset the box but still says error. Netflix, YouTube, Prime.

• 
  Rob (@BorealBugsy) reported 31 minutes ago

  @CTVNews Ironic that I just got notified that my Cogeco bill is going up....again, one sided contracts like WTF

• 
  Bonesy (@timbonehill) reported 32 minutes ago

  @cogeco isn’t it friggin’ ironic on the day that you email your customers about raising rates and my home wifi connection is god awful. 🤡

• 
  Yuri (@nameisyuri_) reported 34 minutes ago

  @Sevenfold262 Cogeco is trash , I have gigabit internet but Cogeco has alot of issue

• 
  🗼TowerGuy🌲 (@tower_Guy) reported 40 minutes ago

  @fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.

• 
  Yuri (@nameisyuri_) reported 42 minutes ago

  Wow the internet has been down for a while , Cogeco is trash

• 
  Rob Nelson (@Rob66Windsor) reported 43 minutes ago

  @cogecohelps Thanks, but I've gone thru all of this before only to have the same thing happen all over again. It's the underground lines here and cogeco just ignores it! My entire street has constant issues.

• 
  Chris Kaltwasser (@ChrisKalt) reported 49 minutes ago

  @JadahParadox @leahvallee @comcast Last Friday Cogeco gave me a ticket number and told me to call back Tuesday because the escalation team was off until then. So I waited to find it was a bogus ticket number. Opened another to find guy it was rejected due to operator error. The third guy gave a ****, it now works.

• 
  KD stan (@KDisBetterthan) reported 49 minutes ago

  @cogeco Your internet sucks

• 
  Emma Goldstein (@emmagoldstein95) reported 49 minutes ago from Greater Napanee, Ontario

  @cogeco why is there been so many freakin’ outages in my area the last month?? Even if they’re in the middle of the night it’s starting to get ridiculous…its becoming a multiple times a week issue!

• 
  ETen (@eten00) reported 50 minutes ago

  @cogeco got notification through email that rates are going up … your service is not that good to be increasing rates I think it’s time to seek out a new provider #no #cogecoisnotthatgood

• 
  FaZe saturns (@sat7rns) reported 55 minutes ago

  @cogeco fix your ******* wifi

• 
  Chris Kaltwasser (@ChrisKalt) reported 55 minutes ago from Sarnia, Ontario

  @JadahParadox @leahvallee @comcast It's a monopoly. That's what happens. Canada isn't different. Just got up here and spent 4 days escalating support tickets thru Cogeco to enable MSNBC which is in our package. I'm pretty sure it was off for all of Ontario. I should get royalties.

• 
  DShipley (@dshipley79) reported 55 minutes ago

  @cogecohelps Is there an outage in Sarnia currently? They were connecting the Bell Fibe lines on our street today and now our Cogeco TV and internet is down…

• 
  Cogeco (@cogecohelps) reported 56 minutes ago

  @philliphodgson Hi Philip. I can check for sure. Looks like we do have an outage in St. Catharine's. I'm not sure what the issue is just yet, but I can tell you there is a team working on the resolution. It should be fixed shortly #Cogeco #Alisha

• 
  Brooks (@Brooksfromdabay) reported 56 minutes ago

  @cogeco can you confirm an outage in north bay? This is the second day with poor/no service. This is getting frustrating. Bills are going up and service going down?

• 
  MaryAnn Thompson (@maryannht) reported 59 minutes ago

  @cogeco. Outage in Dundas. Getting soooo tired of outages for the money we’re paying and you’re increasing our bill in September??? For what? Not consistent good service which is what we’re paying for. Looking hard at other providers.