Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Brampton, Kingston, Port Hope, Montréal, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV | |
| Toronto |
TV | |
| Montréal |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Barb Pitt
(@bj_pitt) reported
@cogeco Still not working 🙄
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Canadian Yeti
(@ACanadianYeti) reported
@cogeco Any update? I understand it’s an unforeseen problem, but 3 hours is a rather long time an outage.
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𝘼𝙫𝙞𝙫𝙖 𝘿𝙪𝙣𝙨𝙞𝙜𝙚𝙧
(@avivaloca) reported
@mrslyonslibrary Or at least #onted when there's a Cogeco outage & remote learning for the week ...
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Ms. Katie 🇨🇦🏳️🌈🚺📚🚍
(@MKatie916) reported
Cogeco internet is down, so all 4 kids can't log in. Partner at work from 8-4, I'm at work 12-5... going to be an interesting day.
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Jennifer Fraser
(@JenFraser55) reported
@jdeq Sadly it’s not just cogeco. Rural internet has been awful - it’s not able to handle the capacity required to have synchronous learning. Then factor in having 2 young kids who need computer assistance to even work the computer and then it cuts out - it’s been a nightmare here.
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colemcfarlane
(@colemcfarlane) reported
@Kyle_4D You probably weren't helped by the province-wide Cogeco outage today either!
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Cogeco Connexion
(@cogeco) reported
Dear customers, We wish to let you know that the issue that resulted in intermittent access to websites or no service altogether for many Cogeco customers today is now resolved. Our engineering teams worked diligently throughout the morning and early afternoon... (1/2)
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Justice Maker
(@CanEd123) reported
@cogecohelps @cogeco Hardly doubt someone would've think this was planned. If so, it would have been the worst time ever. But with the quality of your usual service It wouldn't be a total surprise honestly.
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Michael Hope
(@Vibrexrepairs) reported
@cogecohelps Since the issue this morning with loosing internet connectivity, my Wi-Fi modem that I rent from Cogeco has lost its network settings and now I can not access my Wi-Fi, the default password on the bottom of the unit does not work. How do I get my Wi-Fi back?
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bobby shurda’s Parole Officer
(@humongusShlong) reported
@MailJunky @cogeco It’s a dns server/resolver issue. The dns is what directs you to the correct website, so the internet works, just u don’t get directed anywhere. You can use cloud fare dns to get around it
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Jennifer Walsh
(@FernzyW) reported
@cogeco why does your outage status checker say that there is no outage in my area (Milton), yet we are still down? Should we be back up now or not?
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Rick Ali
(@killerbanker) reported
@cogeco Service seems to have been restored a couple of hours ago, thanks Cogeco. Having previously been with Bell for a number of years I can easily say Cogeco’s internet service levels far surpass Bell’s. Outages are resolved much faster and are much less frequent. Glad I switched!
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Elizabeth Eisenhauer
(@EAEisenhauer) reported
@cogeco Hi Marilyn. Thanks to you and team for hard work. My internet seems back up but my phones (thru cogeco) still dead. Is that part of same problem?
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Lianne Warne
(@Lianne_Warne) reported
@cogeco Still not working in Oakville even after rebooting.
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Bob Lablah
(@spierss67) reported
@jdeq @Sflecce 'Productive meeting with Cogeco today to discuss their amazing internet service and how quickly they can upload my vanity posts." @cogecohelps
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Andrew Ward
(@ndrewWard) reported
@GrantRants @cogeco Ken. Jesus ****. I hate spell check!!!
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco I have rebooted. Still not working. 31 West Park Avenue, Hamilton, ON
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Sylvia Roach
(@SylviaRoach16) reported
@CHCHNews Cogeco down in all of Ontario not news worthy it seems.
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco Mine is still NOT working at all. Dundas, Ontario
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Cogeco
(@cogecohelps) reported
@NahrenShamoka Hi Nahren We had an outage today but it has been restored. If you are still experiencing an issue can you please try to reboot the modem? Thanks so much, Jodi Cogeco
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St. Louis School
(@stl_crusaders) reported
According to the latest update, Cogeco may have resolved the disruption to its Internet services. Service/intermittent service has been restored. If you are a Cogeco subscriber who experienced an outage, try logging back into your Google Classrooms.
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Big Red Jeb A.K.A. The Ginger Ninja
(@jebba67) reported
@RobertL05464438 @cogeco Their website...phone system...internet...tv. All **** the bed
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gimpy
(@hoaxxxxxxxxxxx) reported
@cogeco no you idiots don’t resolve it WHAT ARE YOU DOING I HAD MATH THIS MORNING AND YOURE TELLING ME I COULDVE SKIPPED CAN YOU GUYS DO ANYTHING RIGHT HOLY ****
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Justice Maker
(@CanEd123) reported
@cogeco Glad I dumped your service last year...
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C.A. Klassen
(@ca_klassen) reported
Update: teacher is affected by epic Cogeco internet outage, so I'll be filling a temporary grade 2 science and media literacy position for the afternoon!
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Timi
(@Timi_TV_) reported
@cogeco Are we going to be refunded for the 6hr outage?
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Violet
(@violet_blue68) reported
@MikeJ32628846 @GinetteP @cogeco Great enjoy. With Bell I had horrible internet and customer service was even worse.
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Dayz
(@JetDayz7) reported
@northtron54 @cogeco I’ve tried connecting to the google DNS servers (8.8.8.8) (8.8.4.4) but it’s still too slow🤷🏼
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jessethouin
(@jessethouin) reported
@JetDayz7 @northtron54 @cogeco Yep, the outage has surpassed the DNS fix from this morning. They now have a bigger problem, which could stem from the power outage in Oakville today.
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astro-chalice world champion
(@pixstrad) reported
@cogeco Hi, having issues with the default modem user/pass not working, I require it to set up my wifi again (just factory reset the modem). Your phone support keeps giving me a busy signal. Appreciate any and all help.