Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (66%)
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TV (16%)
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Wi-fi (6%)
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E-mail (5%)
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Total Blackout (4%)
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Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Cornwall, Montréal, St. Catharines, Brampton, Mississauga, Toronto, Thetford-Mines, Matane, Sarnia, Windsor, Kitchener, Gatineau, Sebright, Welland and Grimsby.
| City | Problem Type | Report Time |
|---|---|---|
 Cornwall |
Wi-fi | |
| Montréal |
Internet | |
| St. Catharines |
Phone | |
| Brampton |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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chris toreos
(@ImToreos) reported
The same time every day @cogeco this is getting out of hand. Here i am yet again for the 14th day in a row unable to use the internet at this time of day at all. 3 years of this issue. Still no answers.
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Family Man
(@Dillon41657603) reported
@cogecohelps Cogeco doesn't help they steal from you. THIEVES. IM PISSED.
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MTL
(@snowgirl23) reported
@cogecohelps Hey Cogeco, I waited on hold for 15 mins, talked to Tech support for 20 mins to be put on hold again and then be disconnected. Called again and waited for 15 mins on hold to be disconnected again!!! What is going on!!! This service sucks!!!
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Nicole
(@urmydream1) reported
If Cogeco could get their **** together and fix the connection in my area that'd be great. Unless they don't mind paying for my data bill.
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Valerie Davies
(@vdavies65) reported
from
Kingston, Ontario
@cogecohelps Thank you this was weirdess outage ever. This morning all back. Something went on locally in Kingston. Being in our 80s as seniors w/no house phone it was disturbing. Thankfully I got LTE on my cell phone. For hours husband kept calling Cogeco wait time 10 min gave up aft 1 hr.
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Evilbred
(@Evilbred) reported
@TekSavvyCSR 22 hours in and still no resolution to the outage in downtown Kingston? I know the original issue was with #cogeco but they show their problems resolved at 2:34 for morning. Why are #Teksavvy customers still not connected?
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Steve Spisak
(@OSSTFSteve) reported
@PeterHRatcliffe Bell is no fun to deal with as a customer. My wife and I switched to Cogeco long ago. My sympathies to your family.
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MaggieNg
(@wuuyyan) reported
@cogeco What is going on now in Waterdown Ontario? When will the service be restored?
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jade paris
(@jadeparis7) reported
@breezeline @cogeco @corporateknight Possibly the worst customer service I have received. I will email you the chat where the agent basically told me to do one and phone wait times of over an hour with no answer
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Issa
(@icemian) reported
@cogecohelps @cogeco I’ve been trying to reach someone for over an hour because my internet is not working. It hasn’t been working all day and I have to write an exam tomorrow. This is UNACCEPTABLE!!
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ElegantJames
(@ElegantJames91) reported
@cogecohelps How come when there's a planned maintenance outage, Start never notifies me of it, I only find out Cogeco is doing a planned outage after it's out.
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Sugar Free Satan
(@DiabetesDiablo) reported
@InDaIndica A few years back, a Bell tech' came to fix our exterior line. After struggling for a while, he told us we should switch to Cogeco, because Bell was terrible. We did just that. Thanks, Bell dude.
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My2cents
(@My2centsSarnia) reported
@cogeco I use to complain about TiVO, however after having Epico for 6 months, oh how I miss TiVO. Epico service is horrible even on 1 Gbps internet. Forget about fast forwarding or rewinding during a recording, crashes the entire system.
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Sam Bam
(@SamBam78813457) reported
The Cord for Cable TV Runs Down into Hell, ... i.e. Bell & Cogeco
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Christy Parks: 🇨🇦🏳️🌈♿♀️👩🏽🎓💍
(@ChristyParks420) reported
@nejsnave We use Cogeco because it's the only internet provider that will give r area any service. It's also the "cheapest" we r paying on disability. I also use Chatr for my cell provider as they don't expect u to have perfect credit like the other places do. That's over $200 a month. 1/
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Nick Benik
(@hackerceo) reported
.@cogeco should do something about having a non-toll free number on their website so that visiting Americans can call to report internet and TV outages in K7L 1A6. Toll free numbers that block Americans is bad service if you don't have backup contact info.
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seungjun
(@seungjun_lim33) reported
@willfranciz Nah cogeco sucks
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Catherine Hernandez
(@theloudlady) reported
We have to invest in an unlimited mobile hotspot for now while we wait for our Starlink satellite service for later this year. I have tried execulink, vmedia, kwic, storm, xplornet, kos, Rogers, Bell, Teksavvy, Cogeco.
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco Sorry Karen but in my previous DMs with Cogeco regarding this, they see no issue, nor does the tech, it only happens in the evening after hours, so no tech can ever see it happen, they end up saying its fine, i get a router switch, it keeps happening.
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Cameron Daniels
(@DCLoosh) reported
@cogecohelps my service provider rents your lines so I know to ask them but my service worked until a cogeco tech was doing work. Now they are gone and so is my connection
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Megan🏳️🌈🧑🏻🦽
(@TonicCorvid) reported
Today I learned that if you have a mobile number on your account cogeco will text you if there's an outage?! Hopefully services will be back up soon
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Cogeco Ontario
(@cogeco) reported
Dear customers, Please note that we are investigating an issue impacting our TV service in Niagara region. Our technician are working to resolve it as soon as possible. We apologize for the inconveniences this situation may cause. - Tristan Cogeco
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Melissa Van
(@Melvannie) reported
@cogeco @cogecohelps Looking for help on accessing my webmail account. Keep receiving a 'address book service is unavailable' message, and chat is not working.
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The Travel Guy
(@TheTravelGuy62) reported
@cogeco looks like internet is down in Oakville
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Kim Gerritse
(@24ea9e437b0349f) reported
@cogeco Well, you have surpassed your timeline and service is still not restored in this area! 😡
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Escape Artist
(@escapeartist2) reported
@cogeco Are we having a TV outage in Welland. Lower channels. 701 to 713 say "one moment please. jan el should be available shortly". ...stick like that for last 5 minutes
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Gurp2001
(@Gurp2001) reported
@cogecohelps hi how much notice is required to cancel Internet services & close Cogeco account?
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Bernard
(@bernieb2812) reported
@cogecohelps @cogeco #BellLetsTalk I woke up this morning and cannot get #NBC channels on #cogeco cable. Instead I get a Barrie news feed. Please fix this and reimburse me for one day’s service
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Family Man
(@Dillon41657603) reported
@cogecohelps And who charges 75$ to cnacel a service. 75$!!!!!!! We already pay enough as it is to use the service. Shame on cogeco. Time to find new internet. And no more cable especially when we have android boxes now. SHAME ON YOU.
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Derek Judd
(@judder11) reported
I was quite surprised that after 10 years of loyalty with @TekSavvyBuzz I was forced to cancel my internet service and the CSR didn't try to keep me as a customer. Well @cogeco I hope you will want to keep my loyalty.