Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (42%)
-
Internet (37%)
-
E-mail (10%)
-
Wi-fi (7%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Bribble
(@Bribble8) reported
@cogecohelps I am infuriated that my internet speed has plummeted and I'm sure I won't be reimbursed for service that Cogeco is not holding their end of the bargain up on. Guess what, no support to contact.
-
sg
(@scottygwood) reported
@OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy
-
ramona vogue
(@ramonavogue) reported
Anyone else experiencing a @cogeco outage near #gravenhurst ? Apparently my American data has enough power to load Twitter but not Safari to see the outage map 🥴
-
Pauline Maurice 🇨🇦
(@btm_123) reported
Is there a @cogecohelps @cogeco #cogeco @TiVo #Tivo issue in #Burlington ? My TiVo box has been rebooting on its own. Red and yellow solid light on.
-
Ah
(@TheAkibaGuy) reported
@cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?
-
Michael Marchand
(@Mikemmarchand) reported
@cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!
-
GDS MPT
(@shawn11627) reported
@cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.
-
Kristen MacKenzie
(@TheKMacKenzie1) reported
@cogecohelps Too little, too late. I only ask that anyone who programs the Cogeco listings, please get the episodes right. If last night's episode of History's Greatest Mysteries was a new one, there was something else listed in it's place. Please have your programmers fix these issues.
-
Sabrina
(@MrsSGoodfellow) reported
@cogecohelps Its good now. It was only during the Grammys and only the channels that showed it. Disappointing as it only seemed to be a Cogeco issue based on discussions with others.
-
Marina
(@Marina35690107) reported
@jdeq We switched from Bell to Cogeco. Worse customer service. Hassle to return their equipment. Still got bills even after service stopped. Worse company ever @bell.
-
Philip Koppang
(@PhilKoppang) reported
@cogecohelps Thanks. But Cogeco wasn't ever listed as one of the companies you could sign in under for the City TV site.
-
Kyle M
(@KyleTMori) reported
@cogecohelps living in lower Stoney Creek. Never had an issue with speed or connectivity. A few weeks ago Bell ran all new fiberoptic lines and since then cogeco has been SLOW. Could be just by chance but super frustrating either way
-
Canute's fanboy
(@Keladinus1) reported
I don't know why my aunt bought a smart TV for her. Well, I do, she was sold on the stupid voice commands, except those don't work with cogeco cable so the one good thing about owning a smart TV is useless to us.
-
David Bartlett
(@davidb_into) reported
@SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.
-
Escape Artist
(@escapeartist2) reported
@breakfasttv is anyone else having issues with the broadcast this morning? It's stuttering as if I was watching it steaming, but I am watching in @cogeco cable. All other stations are fine?
-
David Alex Lamb
(@davidalexlamb2) reported
@howardtayler @Ensorceled The Prime interface on my cable service (Cogeco) is better than the Android phone app, though I prefer the cable Netflix app. I have no idea where the cable apps come from or if they are available from other cable providers.
-
Deb Corby
(@Gwammuck) reported
@cogeco outage at 528 Wall Street Wallaceburg. Called in but no response yet
-
Tweet
(@Dustonfoster) reported
No internet @cogeco - issue persists after a reboot. L3B 4W4
-
Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet
-
RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
Any one else having Cogeco issues?
-
Philip Koppang
(@PhilKoppang) reported
So I wonder if CityTV is going to fix the Law and Order Organized Crime episode from last Thursday on their web site since they don't allow me to sign in using the Cogeco sign in.
-
RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
And #cogeco down again and back up again. And no Cogeco I'm not going to DM you. What is the point when don't fix things.
-
John Forber
(@johnforber23) reported
@cogecohelps Is there a problem with Cogeco cable? My Epici box guide is working but no channels are working.
-
Mike Carr
(@MichaelLyden) reported
@TSNJR Tried to watch the Sens game on the Bell Fibe app but was blacked out because I’m out of the region. I watched the same game, on the same channel but on Cogeco earlier in the evening. Sucks cause I was able to watch Sens games on the Fibe app throughout the year #gosensgo #bell
-
Kristy Andersen
(@kristyandersenn) reported
Hey @cogeco your epico service costs way too much money for all of the service time outs and hassles!
-
GIR
(@chengster88) reported
Cogeco outage in southeast oakville
-
Erixen
(@OttErixen) reported
@cogecohelps Hey there! Cogeco internet in Renfrew keeps consistently dropping since this morning :( is there a known issue happening?
-
GDS MPT
(@shawn11627) reported
@cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.
-
Canadian Lady
(@Canadia17815459) reported
@cogecohelps we have phoned so many times to try and get the truth on who writes these rediculous information on the shows they get shows, year, mixed up they are horrible farmed out job then they say cogeco does it but you can't talk to them
-
Mr135.eth
(@theNFTpimp) reported
@cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.