1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Cogeco
Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 48% Internet (48%)
  • 29% TV (29%)
  • 14% Wi-fi (14%)
  • 4% E-mail (4%)
  • 4% Total Blackout (4%)
  • 2% Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, North York, and London.

CityProblem TypeReport Time
Toronto Total Blackout 2 days ago
Toronto Internet 2 days ago
Toronto county Internet 2 days ago
Nepean Wi-fi 2 days ago
Toronto TV 4 days ago
Bells Corners E-mail 7 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • yarop
    JerryP (@yarop) reported

    @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

  • eppigy
    eppigy (@eppigy) reported

    @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.

  • Gaby_Gabs118
    Gaby_Gabs118 (@Gaby_Gabs118) reported

    @cogecohelps Cogeco is down yet again! When is it never down? 😩

  • lnadon3
    Laurie Nadon (@lnadon3) reported

    @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately

  • KellySuzanne9
    Ultra MAGA Kelly (@KellySuzanne9) reported

    @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

  • atpracs
    Adamomni (@atpracs) reported

    @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

  • MarkKennedyQW
    🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported

    Looks like @Cogeco has a major outage in Trenton and maybe even wider.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc

  • ahluwaliamanish
    MANISH AHLUWALIA (@ahluwaliamanish) reported

    @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

  • BlazeFirestorm
    🎮Joey🎮 (@BlazeFirestorm) reported

    @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

  • SampsonRamm
    Sampson.d.ramm (@SampsonRamm) reported

    @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

  • RickL77253254
    RickL (@RickL77253254) reported

    @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.

  • JeffLeBlanc777
    Jeff LeBlanc (@JeffLeBlanc777) reported

    Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

  • friskybusinesz
    Jay S🐬 (@friskybusinesz) reported

    @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

  • HeideckerJoel
    JMFH (@HeideckerJoel) reported

    Hey @cogeco you are down across the province. How about an update

  • CanuckFootball
    Patricia (@CanuckFootball) reported

    @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

  • blueice1980
    B.Ray (@blueice1980) reported

    @cogeco Is north bay part of this outage

  • Stabatare
    S T Lake (@Stabatare) reported

    @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

  • xassassinsswef
    xAssassins Lord (@xassassinsswef) reported

    Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

  • quietlybless
    Norm (@quietlybless) reported

    @handiclapper @cogeco @CRTCeng He said he's a Canadian born Nigerian.But again , if you're educated in the school system and bothered to get to know or hang around another culture , your accent isn't as thick as those that just arrived here. Never. This woman just didn't speak the way he liked.

  • MrsGravy13
    MrsGravy (@MrsGravy13) reported

    @cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

  • keithurbfan
    Tyler Sommerville (@keithurbfan) reported

    @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

  • JoeC4281
    Joe Caverly (@JoeC4281) reported

    Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

  • TraceLynn
    Tracey (@TraceLynn) reported

    @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

  • MarkKennedyQW
    🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported

    Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

  • richardp
    Richard P (@richardp) reported

    @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

  • Maple_Leaf_Fan
    Maple Leaf Fan (@Maple_Leaf_Fan) reported

    @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up