Cogeco Outage Report
Why is my Cogeco service not working?
Problems detected
Users are reporting problems related to: internet, tv and e-mail.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 17: Problems at Cogeco
Cogeco is having issues since 01:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Fonthill, Niagara Falls, Milton, Montréal, Welland, Sarnia, Kingston, Oakville, Windsor, Matane, LaSalle, Brockville, Ridgetown, Innisfil and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Fonthill |
TV | |
| Niagara Falls |
Internet | |
| Milton |
TV | |
| Montréal |
TV | |
| Welland |
TV | |
| Welland |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Kaye
(@kevinkaye) reported
@cogeco the Internet is down in Niagara Falls again.
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Mark H
(@Knee_cheese) reported
@cogecohelps Cogeco internet down? Been choppy all morning and now can't even connect
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The Origin
(@Jack903793991) reported
@cogeco Hi cogeco, I have a question… everything in my house seems to have a clear connection except my pc, could you explain the problem?
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N
(@cutienfoodie) reported
@cogecohelps @cogeco there is a low lying cable on our property the guy from Cogeco came to repair it but it is so low someone could reach it and pull the whole thing down. Can you send someone to fix it?
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Beth-Ann
(@inhousemouse) reported
@cogeco In Windsor, all of our cogeco just went out. Is this part of that issue?
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Cogeco Ontario
(@cogeco) reported
(2/2) We do not have an estimated time of resolution for now but we will keep you informed as the situation evolves. We are sorry for the inconveniences this situation may cause. - Tristan Cogeco
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Jenn Schwartz
(@JennSchwartz4) reported
@cogeco outage in Pelham??? Been out since 7pm, no communication whatsoever.
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Independent
(@xfreespeech56x) reported
@cogeco Internet down in Peterborough k9j
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Kevin Kaye
(@kevinkaye) reported
Please explain what can be done to improve Internet signal in Niagara Falls @cogeco and @cogecohelps . We've been experiencing interruptions dozens of times for several hours or days over the last many months even after recently replacing the router.
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The Origin
(@Jack903793991) reported
I wanna start a thing, blow this tweet up and retweet as much as possible so we can send a message to @cogeco I’m sure most people who live in Ontario like myself are tired of this atrocious issue.
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Just call me no lists Eve
(@mylittlebeaches) reported
@cogeco @epico what is the problem now? Bell is starting to look really good to me.😡
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Start.ca
(@startca) reported
@wally_statler @cogeco I'm glad that it's back up, but if the issue persists, feel free to reach out okay?
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kendra
(@catstacosgin) reported
@cogeco Hey Cogeco! Could this cause an internet outage in the south end of Peterborough area? Thanks!
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Mark Watmough
(@markwatmough) reported
@cogeco dissapointed that my bill is going up $12, and I have been a customer for less than 6 months. This is the second time its gone up, what gives? Hard enough to survive with the price of gas, groceries and general living right now
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Wally Statler
(@wally_statler) reported
@startca @cogeco Thanks for the response. It went up and down a couple more times but has been stable for the past half hour or so.
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Jay Dub
(@Woody14604) reported
@cogecohelps Out internet has been down again for hours. and there has been no reported outage. or update from cogeco. what’s the deal
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Cogeco Ontario
(@cogeco) reported
(2/2) We do not have an estimated time of resolution for now but we will keep you informed as the situation evolves. We are sorry for the inconveniences this situation may cause. - Tristan Cogeco
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Brandan Christopher
(@Brandanct) reported
@cogecohelps please give me a human reply, not some corporate **** response as to why during a time where #Canadians are struggling to not lose their homes and feed families, Cogeco thinks they should be increasing my monthly rate by $6/month?! #cogeco
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Mark H
(@Knee_cheese) reported
@cogecohelps It came back on eventually, and I reboot the modem before reaching out, which feels like a lot lately. I'll be honest, I really regret switching to Cogeco. I work from home and meetings can be tough with bad internet
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Dr Buzzy's Beauty
(@drbuzzysbeauty) reported
@cogeco tried twice online to get our On Demand channels fixed with no help from technicians....then lost channels we used to get....why are we paying more when we don't even get some of the On Demand channels we are paying you for....and to be on hold for hours is ridiculous
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Dylan Rev
(@DylanRev) reported
Just received an email from @cogeco saying that they are increasing my internet bill by $6 to “continue investing in our network and products while offering the best in class customer service”.
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Richard Lemon
(@Rick_Skelington) reported
@cogeco monopolies make you fat and forget customer service built you where you are today. Terrible ******* service this week. #twitter
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Bryan Bennett
(@BKBKJBB) reported
@cogecohelps just got notice that my bill goes up $6 more come September 1st. At what point will Cogeco stop raising customers prices for the exact same service??? This needs to stop. I'll have the exact same speeds and service before and after the price raise.
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pj hickey
(@johnnyjoe52) reported
@cogecohelps Pixelated tv last weekend. No service at all 2day. I can c why cogeco needs to increase my rates
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Laura Carter
(@laura_carter) reported
Out @cogeco promotions have ended and strongly considering getting rid of cable/DVR. Want to still be able to stream some network shows. Can I pay to do this?
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Daniel O'Callaghan
(@DJOCallaghan) reported
@cogeco @cogecohelps Home internet is down and I've been on hold for 13 minutes. I was hoping you were still better than @Bell but right now I'm questioning it. Stanley Cup game and I'm sitting on hold. Please help!
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Dr Buzzy's Beauty
(@drbuzzysbeauty) reported
@cogeco terrible customer service.....can't contact via phone....try online chat support to fix On Demand channels that don't work....tech says it is fixed but isn't and now channels we used to get don't work anymore....and our bill is going up $12/month + tax....ridiculous!
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sheila brown
(@sheilab06007273) reported
Hey Cogeco.After that prolonged outage today how about spending fewer $ on those goofy ads on MSNBC about being “local” and more on the technical side of your business. (By the way, you definitely need a new ad agency) #cogecoOntario
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Peter Norris
(@pgmnorris) reported
@cogeco In order to continue investing in our network and products, while offering you the best in class customer service, we will be adjusting the monthly rate for your service as of September 1, 2022. Please Fix the Intermittent Internet 😩 😩😩😩😩😩😩😩😩😩😩😩😩😩
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ExtremeGizmo122
(@nextarkid122) reported
Due to the incompetence from @breezeline @cogeco (parent company) I haven’t been able to do anything online for quite sometime now. Help to resolve issues doesn’t seem to be the slightest of thoughts to these new companies. Read reviews first, check out downdetector before 1/2