Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (43%)
-
Internet (36%)
-
E-mail (10%)
-
Wi-fi (6%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Milton, North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Montréal and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Milton |
||
| North York |
Internet | |
| Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
MB27
(@BuccioniMichael) reported
@cogeco 6 skill testing questions to speak with an unqualified representative who keeps you on hold pretending to resolve your issue .
-
IDGAF war veteran 🫡
(@SockBurner21) reported
******* dogshit internet @cogeco @cogecohelps **** you im going back to my old provider
-
kathleen
(@khooeyonu) reported
@cogecohelps That's ok. I changed to MNSI! There was posts in the Windsor of Cogeco being down.
-
MB27
(@BuccioniMichael) reported
@cogeco in all sincerity I have to say you are the worst company I have ever dealt with. Your epico and internet service is abysmal, only topped by your ‘customer service’.
-
🍿𝒱𝒾𝓃𝓃𝓎🍿® ™️
(@VinLeafs) reported
@cogeco is there an internet outage in Halton region?
-
grats
(@gratsx2) reported
@cogecohelps It cogeco down in halton hills
-
H A I L E Y | M 🤠
(@Hailsxmasse) reported
@PierceHowlett Cogeco is probably the worst internet on the face of this planet 🌍
-
Ryan
(@LDHRYAN) reported
@cogeco has proven time and time again how insanely pathetic their support, service and customer service is. I am being billed a full billing cycle, and haven’t received my modem yet. (It’s 5 days late so far.) Do yourself a favour, pick literally any other ISP.
-
Jon
(@Jonsnow2929) reported
@cogecohelps And the cogeco website still says there's no reported outages. This is the problem with Canada's telecom oligopoly. You have no reason to improve things because there's 0 competition. The customer gets terrible overpriced service, while rogers, cogeco, bell get more money.
-
robwbu
(@rcp982) reported
@cogecohelps Welp! Cogeco Helps was unable to get me tracking information that a modem has been sent, my internet contract starts tomorrow. If I don't receive one by then I will cancel the agreement under the 14 day satisfaction clause and seek service elsewhere. Will update thread tomorrow.
-
Ryan
(@LDHRYAN) reported
Been signed up with cogeco for 2.5 weeks, and in 2 weeks I will be moving on from them. @cogeco I truly wish the worst for this poverty company. Good luck.
-
Social worker
(@liberatingfem) reported
Hi, our cable is working but not our wifi. That would mean it’s no longer a hydro issue but a Cogeco issue?
-
Ryan
(@LDHRYAN) reported
@cogecohelps @cogeco Your customer service supervisors already told me nothing can be done and told me to go ahead and cancel if that’s what I want. I’m not paying 69.99$ for a service I haven’t used/ can’t use
-
Adam
(@mussels64) reported
@cogeco it seems we are experiencing an internet outage in Milton.
-
Ryan
(@LDHRYAN) reported
@cogecohelps @cogeco On the phone now again. It’s okay, customers are disposable to you. Current conversation on phone: ME: “I’m not paying for a service I can’t use, asking me to pay this is insane” YOUR REPRESENTATIVE: “Yes it is, that doesn’t seem to make sense” ??????????????
-
AHangryBeaver🇨🇦
(@AHangryBeaver) reported
@NatarshaAU @Class I'm about 2.5 Hours east of you (So similar pricing) if you're will Bell or Cogeco. I have 500 up/down and it's more than good enough for a 6k bit rate with multiple people using internet. 1K would be more than enough and that should run you ~ $120 ish a month?
-
Social worker
(@liberatingfem) reported
@elkenergyinc Power came on this morning on Patrick Cres however it has gone off for a few seconds twice this afternoon. Wifi and cable are still off due to hydro ( according to Cogeco). It’s frightening how vulnerable you are with no hydro and your cell phone is not working correctly
-
Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@BradKes6 @NASCARonTSN It's been happening for a year.. Cogeco says it is a bandwidth problem by TSN..
-
ariestwitts
(@Ariestwitts) reported
@cogecohelps cogeco down down down ! Someone please help ! Help.
-
Jon
(@Jonsnow2929) reported
@cogecohelps This is the problem right here. If the cogeco website saying no outages detected in my area, then that means they have no reason to investigate and solve the very real outage we are experiencing. Its beyond frustrating that absolutely nothing is being done to fix this.
-
Brian
(@impreza32) reported
@cogecohelps @dwyer93 @cogeco Outage in Milton?
-
Dougie
(@dwyer93) reported
from
Windsor, Ontario
@cogeco is EPICO down again or do your services just suck?
-
H A I L E Y | M 🤠
(@Hailsxmasse) reported
@PierceHowlett It’s about damn time😭 cogeco is ***
-
Stevo
(@puulima) reported
@elkenergyinc They talked with the Cogeco guy. I headed down to catch them and they left. Calling in yet again to determine if it safe to re-energize my panel. NOT ONE PERSON KNOWS ANYTHING. “We’ll pass a message along and somebody will call you”. Couldn’t finish the call, my phone died.
-
MacS
(@Claddagh_09) reported
@cogecohelps Is there a cogeco outage in Halton hills? Cable out since around 6pm
-
Russian Bot
(@Russian84520129) reported
Beware! I disconnected my @Cogeco service back in August. I followed instructions and mailed the modem back as per instructions During the move the receipt was misplaced Cogeco is now charging $127! Beware of the scam. Keep your Cogeco Receipts
-
🍩
(@ruthryderr) reported
so done with cogeco nothing but issues
-
Stevo
(@puulima) reported
@elkenergyinc Apparently they came back. Closed the breaker at the pole, and left. Still no phone call/knock at the door. Talked to the Cogeco guy sitting across the street. They also had no power/low voltage overnight. So assuming this issue affected all the houses on the transformer?
-
Daniel Gallagher
(@dgallagher66) reported
@cogeco all yiur services r down in Milton - internet, cable, phone.
-
Ryan
(@LDHRYAN) reported
Hey @bell let’s talk about how terrible @cogeco is