Cogeco Outage Report
Why is my Cogeco service not working?
Some problems detected
Users are reporting problems related to: internet, tv and total blackout.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 02: Problems at Cogeco
Cogeco is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (58%)
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TV (23%)
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Total Blackout (7%)
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E-mail (6%)
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Wi-fi (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: New Prussia, Welland, Windsor, Toronto, Scarborough, Milton, Belleville, Burlington, Montréal, Markham, Hawkesbury, Ottawa, Port Colborne, Calgary and North York.
| City | Problem Type | Report Time |
|---|---|---|
 New Prussia |
Internet | |
| Welland |
TV | |
| Windsor |
Internet | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Milton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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✯ već viđeno ✯ DISCO SCIENCE
(@generouskitties) reported
@cogeco what's the ******* problem now
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Stumps
(@opmuts) reported
@cogecohelps @cogeco I pay a lot for your internet. It always seems to go down. Ill be giving my money to another company. When i am in college in zoom calls and cant join it is annoying because i am losing out on my education that i also pay for. So goodbye
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BE YOU NOW
(@sandrafurber) reported
@cogeco been waiting since 10:00am to live chat. Our service needs to be moved, nbd although we cannot get through by phone or live assistance. Twice kicked out at around 20th in the queue! What is going on?
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GROGERS
(@glennrogers2012) reported
@cogecohelps @cogeco unable to send email from various devices and multiple users. Return suggests detected spam when content is the word test. 20 minutes on hold to call ctr. Support used to be good. This is very poor. What’s going on? Anyone there?
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Matt Ingram
(@MattIngram19) reported
@cogecohelps @cogeco It was more than a service outage. I couldn’t record tv and you guys were dropping calls
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Tyler Collins
(@MrTyCollins) reported
@cogecohelps @cogeco Glad to know it took over 28 hours for you to figure out a problem I fixed on my own router a day earlier.
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GROGERS
(@glennrogers2012) reported
@cogecohelps @cogeco If this is a known problem has it been posted to a website with expected resolution time? I’m into this for the better part of an hour now to hear you know about this.
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Timi
(@Timi_TV_) reported
@cogecohelps @Rajawindwalker @cogeco Yeah we still dont know, what the cause the of issue was. Every message we ask is answered with reset your modem if your experiencing any problem and the original question about what happened is ignored
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taylor
(@taylorsabbag) reported
@cogeco Using a wireless modem with a high-end wireless router - signal is sub-par. Should I use a wired modem in bridge mode instead? How can I swap?
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Amanda
(@mandyb7) reported
@upstead_endgame **** I hate cogeco! You are probably literally the only one watching it right now! When it’s done if you feel like telling someone about it you can message me! I’d love spoilers! Lol
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rblxdipppper
(@dipppperwastook) reported
Cogeco was down yesterday and it was fine but I want to thank everybody at Cogeco cause they were working hard to fix it and the switch from bell to cogeco was awesome thanks @cogeco and @cogecohelps
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CreameryTV
(@CreameryTv) reported
solid stream, wish my valorant teammates weren’t literal ***** matter and that cogeco didn’t provide the worst internet possible. appreciate you guys stopping by and hanging out, we get tf out of bronze elo tomorrow. 😤
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SitecoreChris
(@SitecoreChris) reported
@cogecohelps @cogeco You should be setting the secondary dns for all customers and systems to 8.8.8.8 then if your dns goes down you have an alternative one then it would not go down like this. That is what I did to get back up and running within 20 minutes after I found out it was a dns issue
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Ryan Coke
(@Fear8Itself) reported
@cogecohelps @Trishy_R @cogeco **** happens. Thanks for the effort to restore.
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Brassy McBrass
(@beuford23) reported
@cogecohelps Yes. I had to login and reset my SSID and password. I also had to work through and restore/reset my mini TiVo boxes. What an absolute pain. I imagine Cogeco will be compensating its customers in some shape or form
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Steve Lytle
(@71lights) reported
Why can’t I get through to Cogeco tech support? @cogeco @cogecohelps
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Stacy Jackson
(@stacy4jackson) reported
@cogeco And what is cogeco doing for customers? We pay over $300 a month for phone, internet and TV and we are increasingly seeing outages, interruptions and sub-par service.
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Cat Lady for All
(@forAnewTrueBlue) reported
@cogeco hi, is Cogeco having issues with cable tv today, in Niagara Falls? My husband is complaining about numerous channels not working.
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SP_Hebert
(@hebert547) reported
@FPSGamerTwitch @cogeco @Bell Bell has a very poor customer service
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TH
(@Caties_Mommy) reported
@cogecohelps @griffydeck @cogeco This is what she was told “ Apparently there are still 7000 homes without complete restoration yet. She told me it will take a few days for it to return to normal.” I think that is horrible!
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Owen Hogg
(@owen_hogg) reported
@cogeco still having issues connecting to my internet and not being able to get support is very frusterating
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Jim Owen
(@jimmythegoalie) reported
@cogecohelps Terrible internet service! Horrible customer service!! No way to get anyone on the phone! Would love to discuss. Soooooo close to pulling the plug on my 20 year relationship with Cogeco! I need reliable service and I'm not close to getting it!
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msesheta
(@msesheta) reported
Thank goodness I have a son who was able to help me with my issues because I got no response from Cogeco so I would know if it was on their end or mine #mightbetimeforanewprovider @cogecohelps #exceptwhentheydont
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Trish
(@Trishy_R) reported
@SusieKonkle @cogeco That's odd. Google is down too exact thing happened yesterday. I dont see any outages for cogeco. I have wifi...
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Andrew
(@UmbreonMessiah) reported
@cogeco Would this be why your customer support line keeps giving a busy signal and why you won't respond to my Tweets?
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🍁Ally 🌞🍃🍂
(@Ally1775) reported
@cogeco Why can't I get through when calling!?🤬I get hung up on or a busy signal!! I was supposed to be hooked up in full on the 15th, after dealing w many liars & rude ppl, I was promised on the 30th. I still don't have my service on in full!
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industryous
(@industryous) reported
@cogecohelps @Yasser3bdulaal @cogeco How do I get through to customer service for my television service? 2 days straight just a busy tone when you reach what should be an agent. I paid for an upgrade that isn't accessible. Very very poor service. I never thought a company could be as bad as Bell but guess what...
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Steve Lytle
(@71lights) reported
Cogeco gets a big thumbs down from me today! 👎 Can’t get through on the phone, kicked off their chat after nearly 2 hours waiting. @cogeco @cogecohelps
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Kj1378
(@Kj13781) reported
@cogeco Down again today??
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Alex DiRenzo
(@alxdzo) reported
@cogecohelps 4th day of the week and second day this trash internet service goes down again. Just like all of 2020. Ya'll gonna pick up my Rogers bill for all the mobile tethering I am doing this week. Whats going on at Cogeco.