Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (8%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Montréal, Welland, Sarnia, Kingston, Oakville, Windsor, Matane, LaSalle and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Peterborough |
TV | |
| Toronto |
TV | |
| Fergus |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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DÜFF
(@Duffman05) reported
@VMediaCSR Is this outage on your guys or cogeco this time
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Chich Ma Bang
(@chich_ma) reported
@cogecohelps local news here in the Ottawa valley reporting widespread outage. Nothing official from Cogeco yet???
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Pczuk
(@pczuk) reported
@BerardD @candacelynnxo @cogecohelps Bell is far more reliable, along with any competitor. Cogeco service is the worst, by far! I'll get over the outage when they admit there's an outage in my area.
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Trish
(@Trishy_R) reported
@chich_ma @cogecohelps Sometimes downdetector is wrong :( I just wish cogeco would create some outage map like the hydro companies do. Or at least tweet about areas with outages.
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Automationforce
(@automationforce) reported
@cogecohelps @cogeco Yes. Still super slow. 2mb download.
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French Shipley
(@ChefCreezle) reported
@cogecohelps @cogeco Still not working. Reset and unplugged the modem. Whats my next move?
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Valérie Payeur
(@valpayeur) reported
@cogeco That really happen often. Kids can’t follow their online class and. Home phone line not working as well. Security issues for my kids. So I need to stay home.
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Annie
(@anniewhite) reported
@VMediaCSR We’ve been without internet for 24 hours and your Support Team has suggested to us that the problem is with @cogeco @cogecohelps. How are we supposed to resolve this?
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Zedz (Open Commission)
(@Zedz9756) reported
Just saw a Cogeco ad that called itself world class. Yeah- WORLD CLASS MY ***. Dont buy Cogeco. The TV stuff isnt worth your internet being inconsistent as **** and cutting out at the WORST TIMES.
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Oskarrr.b
(@JackaBoyeeee) reported
@DenverStruck_ @cogecohelps Wtf is cogeco
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Ashley 🌿
(@MzSmith) reported
This is brutal @cogeco We've lived in Petawawafor 3 years & I have never experienced SO many outages in my life. We pay so much money a month for a service that doesn't work anytime the weather turns crappy 😒
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Gingersnap
(@gingersnap_2) reported
@cogecohelps is cogeco down in Stoney creek ?
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Jolyne
(@WhitestWizard) reported
Wow be great if Cogeco's internet service could keep a stable connection for more than 20 minutes tonight
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Paul Susko
(@Sko64Paul) reported
from
Windsor, Ontario
Haven’t been watching cable tv much but trying to watch the @NFL draft on @cogeco and as disappointed as always. Picture freezing, “ONE MOMENT PLEASE...” @cogeco continues to let us down.
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The Brick Huntsville
(@BrickHuntsville) reported
from
Huntsville, Ontario
@StefanM411 Damn missing it -Power and Cogeco outage in Huntsville
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
Campbell's Bay and Chelsea. There is not estimated time of resolution at this time but it is expected to take multiple hours. We will post an update when more information is made available. We apologize for any inconvenience this may caused Tristan Cogeco
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Jay
(@Th3BadWolf) reported
@cogeco Yeah, if you could have a redundant network that doesn't go down when one link goes down that'd be great, especially when you charge 100$/month for it or more...
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Leslie Saker
(@lesliesaker) reported
Seriously why do we have to have issues with the internet weekly @cogeco. Step up your game your service sucks.
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kaminiskeg
(@gmatthews4) reported
@cogeco for the second time in 12 hours my internet is down in north St. Catharines. I reset the modem once and it worked. Now it’s gone again. What’s happening?
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Chich Ma Bang
(@chich_ma) reported
@cogecohelps No outage eh....every down detector website is saying there is widespread outage since 10:00. For god sake man...update your the Cogeco website! Still says no outage detected for Petawawa
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Pczuk
(@pczuk) reported
@cogecohelps cogeco internet down in waterdown.
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Mandy Davis
(@Gynger4) reported
I am so tired of equipment failures @cogeco soooooooo tired. Ready to cancel
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Melinda Lachance
(@MelindaLachance) reported
@cogecohelps Is cogeco down again?? Nothing for the last 20 mins.
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Josh
(@rquisjosh78) reported
@BeefballTv @cogeco @cogecohelps Same my internet is down
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Devin Berard
(@BerardD) reported
@candacelynnxo @cogecohelps And how is a contractor cutting a fiber for Cogeco thier fault... Call before you dig people... Iv been with Cogeco for 7 years. I can remember maybe 10 prolonged outages... Cogeco is doing a fine job for a midsize ISP. If you want to over pay go to bell. Service is worse.
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paulrus
(@pauliswalrus) reported
Hey @cogecohelps @cogeco no service in Burlington area. Says no outages in our area. Will this take long. We work from home? Have tried all troubleshooting. All lights are on and green
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
@RenCtyParamedic @ChiefMNolan people reports Cogeco phone service is down as well.
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RenfrewCountyScanner
(@RenfrewCntyScan) reported
Seems Cogeco just went down again.
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Denver ⚡️
(@DenverStruck_) reported
@cogeco I had a isp come over on Tuesday. Turns out he fixed nothing. Wtf is wrong with your internet???? LIKE WHAT ********
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Rob
(@leaf_rob) reported
@cogeco is there internet outage in the Stoney creek mountain area?