Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (40%)
-
TV (40%)
-
E-mail (9%)
-
Wi-fi (6%)
-
Total Blackout (4%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Hamilton, Toronto, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Hamilton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Burlington |
||
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
SpookilyGandalf 🥺
(@SLUGandalf) reported
See I dont believe cogeco when they ******* say they don't throttle. I dont download any games for 3 months and I have no internet issues, THE DAY after I download apex my internet cuts out not once but twice. Literally just admit it you cucks.
-
Michael Marchand
(@Mikemmarchand) reported
@cogecohelps cogeco is incapable of assisting anyone.. i'll stand by my statement... worst customer service on earth!
-
My Name Is Mud
(@jebba67) reported
Hey @cogeco ... Kindly piss off with the emails at 1:02AM. Especially considering we paid the damn bill last week. Cheers, Jebediah McNasty
-
crinkbink 🇨🇦
(@crackshottv) reported
Yo I get having ****** customer service agents, it's not personal or anything but this is like the third time in the last few months where a @cogeco customer service agent has been straight up insulting. MNSi here we come weeeeeeeeeeeeeee
-
rob lamberti
(@roblamberti1) reported
Of all my sports cable channels it’s @tsn TSN4 that has moments where the signal is scrambled and garbled. What’s up @cogeco? You or them?
-
Knurl Fit
(@KnurlFit) reported
@cogeco the feed for #ufc268 is terrible. Keeps freezing. 5-8 times per minute. How do I get a refund.
-
Adam Roffel
(@AdamRoffel) reported
@brockmclaughlin The biggest "issue" is that TekSavvy doesn't own the lines they use, so if there is an outage (or in my case last year, the 'box' was too congested which meant slowers speed around 8:30-9:00 PM with heavy load), they need to wait on Cogeco (in Chatham) to do the maintence, etc.
-
Ghostheaven @ Leylan now!
(@Toastheaven) reported
@cogecohelps Brittany in customer service gave me a hand and manually fixed the name and password to my modem; Heads up that this appears to be a building-wide issue as none of the cogeco connections on my list follow the usual apt# naming convention anymore. Worthwhile checking into.
-
Jenna B
(@Jenna_TMLFan84) reported
@IvanArbour Lol nah, we're likely switching back to Cogeco. But heard the officiating in the game was awful. Knowing now that Faist was there just confirms it.
-
Michael Marchand
(@Mikemmarchand) reported
@cogeco my services? whenever i ask for tech help their first response is to reset the modem disconnecting the call I placed for help...WORST customer service ever!
-
Jim Parsons
(@JPWP) reported
@fanCRTCProfling @cogecohelps Just checked availabity: switching from Cogeco to @TekSavvyBuzz ASA-f’n-P. Hitting pause on all my investor pitch calls until this transition complete. It’s not just that Cogeco sucks (it does) it’s that their ****** service over last 48hrs caused me serious reputational harm.
-
Jodie S
(@MommabearSonar) reported
@cogeco can you confirm if service is down in the Kingsville ON area? Modem won’t connect
-
airnation
(@airnation) reported
@City_tv how can I watch Hudson and rex old or first episode I can see the commercial on ELle channel but never seem to catch the episode too late and my cable cogeco is not in the choice My dog and I wanted to watch
-
bigbadboyladd
(@bigbadboyladd) reported
... why cant **** go right? U know? Im tryna stream, but nooo cogeco says no not today, not tmrw either, maybe only one left thing to do is to switch over to bell...
-
Marsha Julessa
(@julessa3) reported
@Bell_Business @Bell WHAT IS GOING ON WITH YOUR INTERNET THE PAST 72 HOURS? I HAVE NEVER EXPERIENCED SUCH FRUSTRATION IN MY ENTIRE WI-FI LIFE. I MEAN COGECO AND ROGERS I'VE HAD FOR 15 YEARS EACH AND AFTER 30 YEARS DECIDED TO GIVE BELL A TRY AND NOW AFTER 2 YEARS NOTHNG BUT PROBLEMS! 😡😬🙄
-
malak
(@_malatonin_) reported
@Terror_Bvnny Ahhhh idk im not very tech smart sorry dude. You could always contact the wifi people or get a new router (that’s what we have cause cogeco sucks)
-
Ben Draper
(@bendraper) reported
@cogecohelps It is showing the same issue in a browser on a phone and on two other devices. My guess is an issue between crave and Cogeco’s APIs that aren’t working properly.
-
Cogeco
(@cogecohelps) reported
@Jeannette_Leigh Hi Jeanette, Sorry you are having issues. Did you contact tech support about that? Thanks, Jodi Cogeco
-
Scott McConnochie
(@Auxscott) reported
@cogecohelps having trouble with TV service video is unavailable amber data light keeps flashing #cogeco
-
Scott McConnochie
(@Auxscott) reported
@cogecohelps having trouble with RV service, video is unavailable amber data light keeps flashing #cogeco
-
pL
(@pluc) reported
If you want to have an idea of how bad Canadian Internet is, the ISP and plan I was able to use is 85% of the reason I bought my house. (@cogeco is ******* awesome)
-
The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps Trust me, Graham, we've spent hours discussing this matter with Cogeco and Bell reps, but no one could witch our email addresses over, so we had to cancel the move (which would have saved us a ton of $). Now @Bell_Support is refusing to acknowledge the cancellation.
-
Scott McConnochie
(@Auxscott) reported
@cogecohelps I resolved the problem through cogeco chat earlier. thankyou for responding.
-
Jim Parsons
(@JPWP) reported
@cogecohelps Nope. Not DM-ing you my address. Reputational damage w/potential investors that I assembled today is done. My mistake was trusting Cogeco & @cogecohelps. Everyone has a bad day but if you do? suffering is exponential. Please do better. (I am, by looking for alternatives to you).
-
PVNC Learning Technologies
(@PVNCLearnTech) reported
Good Morning, as a result of a @cogeco outage our #Lindsay area schools are experiencing an internet service interruption. We have contacted the service provider and they are trying to determine the issue.
-
Rodney Marois
(@patchcollecter) reported
So compared to 180 to 150 Fibre is 150 slow or a med? Bell can offer 150 for 60-65 a month an Cogeco charged me 65 a month I been with them for 3 yrs now
-
Ben Draper
(@bendraper) reported
@cogeco is your connection to crave broken? Suddenly all my apps stopped working on crave.
-
terry anne matthews
(@inhousemouse) reported
@cogeco we just lost service in Fontainebleau Windsor ON.
-
Dennis Forbes
(@InstantGrudge) reported
@Cogeco - the audio desync problems with the EPICO Android TV box are legendary. After four or so hours of streaming, the thing is up to a +1 second audio desync. Amazing. Do you actually test this stuff?
-
Brad Connolly
(@BradJConnolly) reported
@cogecohelps How do I find out WHEN internet service will be provided to my address in J0T 1J0 I know Cogeco has been contracted to expand service in the Laurentian’s. But no one can tell me when. It’s been almost a year since the Government funding has been provided. Still NO SERVICE AT ALL