Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary and Dundas.
| City | Problem Type | Report Time |
|---|---|---|
 Leamington |
TV | |
| Mississauga |
Internet | |
| Kingston |
TV | |
| Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Sharon Larose🇨🇦
(@blackies1) reported
@cogecohelps is cogeco internet down in Cornwall, Ontario?
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Denis B
(@AdHominemIzBad) reported
@mjwheelerali @slssteejay @cogecohelps Change your DNS servers away from Cogeco default to Primary: 8.8.8.8 Secondary: 8.8.4.4 That will fix the issue
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Uh Oh Stinky
(@Uh_Oh_Stinky1) reported
@cogeco JUST FIX IT ALREADY
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Old Country Dad
(@DadTonk) reported
@cogeco My wife is upset, which makes my day not so good🤨please fix.
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Keegan B.
(@KeeganB63977789) reported
@validsporttakes @cogeco I pay twice that a month. I'm not upset. They'll have it fixed asap and if not they can give rebates for lost time. Everyone here is saying they have constant problems...they why are they still with #cogeco? There are other companies out there if this ones not working out.
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Gord Routcliffe
(@fishygord) reported
@cogeco This is costing me and others money by the minute we expect refunds paying for a service we are not getting
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Charlene Close
(@Close680NEWS) reported
@cogeco Hi Tristan! How much of Cogeco's coverage area in Halton Region is down? I checked your website but it doesn't seem to be online.
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Pierre Brown
(@paj_brown) reported
@justincooke182 @cogeco Thanks, that worked. Be sure to check ‘validate upon exit’ so windows can reset your network adapter
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Candice 🖤
(@candicebutler_) reported
Good thing I pay for such top notch service @cogeco that my kid can't access his class online when the province decides to shut down again. Cool !
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Suhan Rajakumaran
(@rraj2k12) reported
@cogeco @cogecohelps looks like your dns service is down. I changed to open dns and have internet connectivity.
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Kayleigh Malcolm
(@KMalcolmAuthor) reported
I almost has my **** together with the whole online school today...and then the internet crashes. #FML Thanks @cogeco I almost had a lower stress day.
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Barb Wantuchowicz
(@barbwantub_TD) reported
@niagaracatholic @cogeco Slow to out in Burlington
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Nicole Pomeroy
(@nicpomeroy6) reported
There’s nothing like being on lockdown, working remotely & having a bad internet provider that’s down @cogecohelps 🥵 #Cogeco
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Paul Gallo
(@paulgallo5) reported
@cogecohelps @FernandaWaheart @cogeco My internet is down and I can’t reach the support line it goes busy immediately
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Gord Routcliffe
(@fishygord) reported
@DanBert68447376 @cogeco It was down at like 3am nothing to do with teachers and such
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commonsense
(@commons65091701) reported
@JorgeOdam @cogeco That would be a first as they have never done that in the past. I've lost service 5 times since Dec 1st, I won't be holding my breath on a refund.
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Jonathan Hudson
(@J0nHudson) reported
@justincooke182 @cogeco Seems to be just slightly slower gaming not bad though
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ZenHeathen 🙏
(@ZenHeathen) reported
*Massive* internet outage for Cogeco customers. Niagara to Hamilton to Kingston. Wow.
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Justin
(@justincooke182) reported
@oskingpin @cogeco Once I noticed that my existing work VPN connection remained active while new connections on other devices in my home weren't loading, it was easy to pinpoint DNS as the issue. I assume the issues are purely DNS related on Cogeco's side.
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kam g
(@nairmak_) reported
@BossGir55831846 @cogeco @cogecohelps Yep phones are down here in niagara too. Have to use my telus cell data. Cogeco phone numbers dont work either
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Dan Jackman
(@DBJ_1979) reported
@cogecohelps @FernandaWaheart @cogeco Bad day to go down huh? Please keep us updated.
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The Repping Rev
(@AndrewLevesque) reported
@cogeco Cogeco's phone lines are down too. Can't even call into support with our cellphones. Tells hs the numbers are not operational. Yikes
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Matt
(@realmattahrens) reported
@cogecohelps @RyanDawson35 How come if I’m late on a payment I get the entire cogeco team emailing mailing me but if the service goes down I have to use my cell service to hunt down what happened?
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Jeff LeBlanc
(@JeffLeBlanc777) reported
@KeeganB63977789 @cogeco The issue I have is that it’s not like they credit all of the affected customers when this happens. Unless you call to complain (wastes more time)
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Mrs Lang
(@Mrs_Lang_) reported
@mjwheelerali @cogecohelps Cogeco is down nation wide. I’m in Milton and I’m having issues with the internet.
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Dianna Taylor, CPA
(@Dtaylor3266) reported
@ChrisJBernardi @JeremyChafe @cogeco I’m thinking it could be a cyber attack. All of their phone numbers are saying out of service and you can’t get to their website. 🤔
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Andrew Hannon
(@DDrew74) reported
Down in St Catharines #Cogeco
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windsoriteDOTca News
(@windsoriteDOTca) reported
Cogeco reports they are investigating an issue impacting Internet services in Ontario. They hope to have it resolved soon.
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Infosec Muppet
(@rickchisholm) reported
If you are having #Cogeco issues, it can be at least partially remedied with a DNS change. Try switching to 1.1.1.1, 8.8.8.8 or 9.9.9.9 #cogecodown
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sydney
(@sydneylucillee) reported
@RogersHelps Hello, there is a cogeco outage that is affecting me slightly however when I use data it also doesn’t load.