Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, North York, and London.

City	Problem Type	Report Time
Toronto	Total Blackout	15 minutes ago
Toronto	Internet	33 minutes ago
Toronto county	Internet	40 minutes ago
Nepean	Wi-fi	44 minutes ago
Toronto	TV	2 days ago
Bells Corners	E-mail	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  narr 🌴 (@notnarr) reported 4 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 4 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported 5 minutes ago

  @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤

• 
  Norm (@quietlybless) reported 12 minutes ago

  Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

• 
  Tyler Sommerville (@keithurbfan) reported 12 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  Alex Stevens (@AlexSte49374492) reported 15 minutes ago

  @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

• 
  Torontonian (@YYZ2YGK) reported 17 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  Jay S🐬 (@friskybusinesz) reported 20 minutes ago

  @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

• 
  Jennifer (@JTkksmom) reported 21 minutes ago

  Come on @cogeco no service since 12:08 this afternoon and every time I check it’s later and later on the estimated time of restoration

• 
  Norm (@quietlybless) reported 23 minutes ago

  @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

• 
  Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reported 24 minutes ago

  Cogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?

• 
  Norm (@quietlybless) reported 28 minutes ago

  It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

• 
  Den 🍁 (@denunglued) reported 30 minutes ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

• 
  John Bugailiskis (@John_Bug) reported 30 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  Blair (@blairs1) reported 30 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  Norm (@quietlybless) reported 31 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  José Salazar (@jasalazar01) reported 33 minutes ago

  Hi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.

• 
  Nern (@ItsNern) reported 40 minutes ago

  this restaurant has better Internet than my house **** you Cogeco you suck

• 
  Jason Bedell (@JasonBEDELL1) reported 41 minutes ago

  Nice that @cogeco would lets us watch 5 innings of the tigers. Then it goes off. Worst company ever

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 42 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Clifford Mathew (@cliffmathew) reported 44 minutes ago

  @MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 45 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  xAssassins Lord (@xassassinsswef) reported 47 minutes ago

  Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

• 
  JMFH (@HeideckerJoel) reported 47 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Hugh G Azzol (@MrTuffster) reported 47 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  Dan Earle he/him (@danmearle) reported 53 minutes ago

  @cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.

• 
  Sampson.d.ramm (@SampsonRamm) reported 54 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 54 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Jason Matulic (@jmatulic19) reported 56 minutes ago

  @cogeco What is wrong with your internet service the last two days. This is pitiful.

• 
  zubic (@zubic_eth) reported 1 hour ago

  @Steve3Chang @cogeco @Starlink Facts. Awful service…