Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Total Blackout	2 days ago
Oakville	Phone	6 days ago
Brampton	Internet	7 days ago
Sherbrooke	Wi-fi	7 days ago
Toronto	Internet	7 days ago
Toronto	Internet	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 4 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 9 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 10 minutes ago

  @MamaStyles77 @cogeco Cogeco mobile has only been offered to existing Internet customers. Mom has their Internet but does not want cell plan. Besides if Cogeco service is offline, so is our home phone. Another reason to have cell plan with different provider.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 15 minutes ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  Hugh G Azzol (@MrTuffster) reported 20 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 22 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  kevin (@ezrock_tor) reported 26 minutes ago

  @cogeco hi,jodi thank you reach me. It's little but upset last night when system outage,and no phone support and no outage shows in your website.

• 
  Muskoka411 News (@Muskoka411) reported 27 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Lexi (@Lexi58746074319) reported 31 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 35 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  Coming In Hot (@ComingInHotSens) reported 38 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  The Son of God (@touchescodling) reported 39 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Sharon Desr (@SharonDesRO) reported 40 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  The Wise Elephant (@TheElephante) reported 41 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Mike Doris (@MikeDoris) reported 42 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  JMFH (@HeideckerJoel) reported 42 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 43 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  Zoobie Singh (@zoobiesingh) reported 44 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  B.Ray (@blueice1980) reported 45 minutes ago

  @cogeco Is north bay part of this outage

• 
  Bob Loblaw (@Avocado26430508) reported 45 minutes ago

  @cogeco Seriously 45 minute wait time before I can spread to a real person?? Wtf? Absolute dog **** customer service.

• 
  narr 🌴 (@notnarr) reported 45 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Lexi (@Lexi58746074319) reported 49 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  kait/POODY (@kitty_kattkait) reported 49 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Spartachat (@styttsvillain) reported 51 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  Jessca (@Enna_Acssej) reported 55 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  Tim Lowe (@rivinnorthbay2) reported 55 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Patricia (@CanuckFootball) reported 55 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  The Wise Elephant (@TheElephante) reported 57 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 1 hour ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  Smurfetteqt (@smurfetteqt) reported 1 hour ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps