Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (49%)
• TV (30%)
• Wi-fi (10%)
• Total Blackout (4%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto county, West Lincoln, Toronto, Milton, Burlington, Langley, Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, and Kingston.

City	Problem Type	Report Time
Toronto county	Internet	10 hours ago
West Lincoln	Internet	18 hours ago
Toronto	Internet	2 days ago
Milton	Internet	2 days ago
Toronto	Internet	2 days ago
Burlington	E-mail	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Coville 🇨🇦 (@SteveCoville) reported 1 minute ago from Fairmount, Ontario

  @cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService

• 
  Terry (@gr8playz) reported 2 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Wendy Stafford (@WendyStafford14) reported 3 minutes ago

  @cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?

• 
  Devyn Farrugia (@devynfarrugia) reported 3 minutes ago

  @cogeco Is the service as bad as your internet?

• 
  GWN (@GWN_Qc) reported 3 minutes ago

  @cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 6 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  THE Debster Mistress 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇮🇪 🖤 (@Debstermistress) reported 7 minutes ago

  @cogeco is saying there’s been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.

• 
  Tricia Robson (@robson_tri87484) reported 8 minutes ago

  So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

• 
  Scott Dillon (@dillon4412) reported 10 minutes ago

  @cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS

• 
  wanedavis (@wanedavis) reported 16 minutes ago

  @cogeco how do i get live chat support? Your bot doesn’t give me an option regarding the epico box issue i am having

• 
  Cogeco (@CogecoQC) reported 16 minutes ago

  @RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco

• 
  TravisTravis222 #FREESCHLEP (@TravisTravis222) reported 19 minutes ago

  .@cogeco my internet was just down for 4 hours and didn't come back until now

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 20 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  Dom (@Dom_Posts) reported 21 minutes ago

  @MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal

• 
  Kris (@oiler3535) reported 24 minutes ago

  @cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.

• 
  Wayne Anderson (@CanadianCurmudg) reported 24 minutes ago

  @cogecohelps When will Cogeco resolve the email issue

• 
  Karen Favaro (@FavaroKaren) reported 27 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  a j s b (@Brooksajsb) reported 28 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Mel 🇨🇦 (@Melbell1013) reported 35 minutes ago

  @Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco

• 
  Karen Favaro (@FavaroKaren) reported 36 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  gg (@bruins31311) reported 40 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  a j s b (@Brooksajsb) reported 41 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  BBall QT 🇨🇦 KC Kings Counsel & the Sunshine Band (@BBallQTat) reported 46 minutes ago

  Wow @cogeco @cogecohelps outage during Masters. It's like the old days of failures middle of Super Bowls middle of Tyson fight. How many 9's do you provide? Five 9s? Four? Three 9s?

• 
  Jeremy- Now what? (@Bubba_76) reported 46 minutes ago

  @TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it

• 
  Tim-Wit (@timlewisgeddes) reported 47 minutes ago

  @cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm

• 
  Charles (@Charles55961330) reported 52 minutes ago

  @cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.

• 
  Shawn (@shawnwahs) reported 53 minutes ago

  @cogeco fix your ******* internet! It constantly goes down and I’m tired of this **** service or lack of service period!

• 
  Eric Senohrabek (@senro82) reported 57 minutes ago

  @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.

• 
  James Gruythuyzen (@brutal83) reported 58 minutes ago

  @cogeco are you guys actually criminals or do you just hire criminals? I can’t believe how Ive been treated from cancelling a service.

• 
  HumbertOst (@christiancont) reported 60 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!