Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (19%)
• Wi-fi (17%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	4 days ago
Toronto	Wi-fi	5 days ago
Montréal	Wi-fi	5 days ago
St. Catharines	Wi-fi	5 days ago
Mississauga	Internet	10 days ago
Toronto	E-mail	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D.S (@Davidschonitz) reported 3 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 4 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 4 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  D.S (@Davidschonitz) reported 4 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  Torontonian (@YYZ2YGK) reported 5 minutes ago

  @cogeco There is no patience from me Camille. Our service was working and is now out again. As I said in a previous post, I will be calling Cogeco tomorrow to see when my contract is up and promptly switching out. Cogeco service is amateurish at best.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 6 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 10 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  john (@leafsfan381) reported 15 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  Evan Cochrane (@cochrane_evan) reported 15 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 17 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  Heisenberg (@IvantheTerr72) reported 19 minutes ago

  @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

• 
  Oasis0430 (@smercer0430) reported 20 minutes ago

  @cogeco is Oakville down right now??

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 24 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Bob Loblaw (@Avocado26430508) reported 28 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 29 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  McBay Family (@McBayFamily) reported 30 minutes ago

  Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

• 
  Zoobie Singh (@zoobiesingh) reported 31 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 32 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Bob Loblaw (@Avocado26430508) reported 35 minutes ago

  @cogecohelps Oh no? Pay me half my days wage. Do your damn job and show up when you say you are. Useless. Need more competition in this country to get rid of loser companies like cogeco

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 35 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  Mike Doris (@MikeDoris) reported 39 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  The Wise Elephant (@TheElephante) reported 41 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  justatroll (@wil56379) reported 45 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  BMac (@wildchevelle) reported 47 minutes ago

  They are the worst. Happily changed to Cogeco a few years ago after 2+ years of issues with Bell.

• 
  Susan J. Creer (@SusanJCreer) reported 48 minutes ago

  in the lobby of both bldgs in my complex b/c apt. residents to not get parcel delivery, despite the "door to door service fees" we pay. Cogeco, Bell, Rogers all have parcels sent here for many tenants....The Shopper's Drug Mart at the University Plaza, Dundas, ON is bad...

• 
  Mr. Montgomery (@MrBMontgomery16) reported 48 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  kait (@kitty_kattkait) reported 48 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported 52 minutes ago

  @Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great

• 
  Fyble (@Fyble) reported 57 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  rae ann asselin (@ragell) reported 1 hour ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this