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Cogeco

Cogeco service status: outage reports and connection issues

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 49% Internet (49%)
  • 28% TV (28%)
  • 16% Wi-fi (16%)
  • 4% Total Blackout (4%)
  • 3% Phone (3%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Toronto county, Belleville, Napierville, Calgary, Matane, Oakville, North Bay, Vaughan, Scarborough, Kingston, Ottawa, Hamilton, and Carleton Place.

CityProblem TypeReport Time
Toronto Internet 14 hours ago
Toronto Internet 18 hours ago
Montréal Internet 2 days ago
Toronto Internet 3 days ago
Toronto county Internet 4 days ago
Belleville TV 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.

  • KNugent4118
    KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported

    @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

  • hvacgineering
    HVACgineering (@hvacgineering) reported

    @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

  • Mars_Robot
    Route 17 To SkyCountry (@Mars_Robot) reported

    @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

  • VelkoD
    Velko D (@VelkoD) reported

    @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

  • Crypto_10_10
    Crypto_10 (@Crypto_10_10) reported

    @cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

  • oiler3535
    Kris (@oiler3535) reported

    Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

  • Mark_Goldberg
    Mark Goldberg (@Mark_Goldberg) reported

    Frederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

  • DeviniusMaximus
    Devin Thomas (@DeviniusMaximus) reported

    @cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service

  • TheTerribleHook
    The Terrible Hook (@TheTerribleHook) reported

    @cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco

  • MadalenaJohn
    John Madalena (@MadalenaJohn) reported

    @cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out

  • _nekojima_
    nekojima (@_nekojima_) reported

    @peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.

  • LynRandom1965
    LynRandom1965🇨🇦 (@LynRandom1965) reported

    @NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.

  • DogLifeOntario
    Bob (@DogLifeOntario) reported

    .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

  • bruins31311
    gg (@bruins31311) reported

    @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

  • Tedbits
    Ted McIntyre (@Tedbits) reported

    So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.

  • RealStevieJames
    RealStevenJames (@RealStevieJames) reported

    @cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

  • pauldris
    pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported

    @cogecohelps trying to cancel our cogeco services …

  • jennylee198
    Jenny 🇨🇦 (@jennylee198) reported

    Anyone else in Hamilton having internet issues? #Cogeco

  • PattersonKatiee
    Katie Patterson (@PattersonKatiee) reported

    @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login

  • BrokenBlueOrg
    Broken Blue (@BrokenBlueOrg) reported

    Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

  • camwilsonmusic
    Cam Wilson (@camwilsonmusic) reported

    @cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?

  • charmedone11
    Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful

  • MUgowanne
    SAF (@MUgowanne) reported

    @cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix

  • theresemacdona6
    Therese (@theresemacdona6) reported

    @cogecohelps @cogeco I called Cogeco before about some issue. When I got a call back I was driving my car! Hardly useful. Yes they renewed a backyard cable (which should have been checked on installation!). I guess you get what you pay for

  • ianjasonbradle1
    ian jason bradley (@ianjasonbradle1) reported

    @cogeco Yeah I don't know what's going on with your company but whoever came out did my internet. It's definitely not working and I was told there was maintenance going on. I looked now there's no notification. I reset my modem and still not working. What the Hell

  • lloyder1971
    Charles (@lloyder1971) reported

    @cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves