Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Oakville, Brampton, Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Oakville	Phone	3 days ago
Brampton	Internet	4 days ago
Sherbrooke	Wi-fi	4 days ago
Toronto	Internet	4 days ago
Toronto	Internet	4 days ago
Welland	TV	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  O'bs 🇨🇦 (@obinson) reported 6 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Robin DaHood (@Shereto2) reported 12 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  Bob (@DogLifeOntario) reported 13 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 13 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Redinhamilton (@redinhamilton) reported 14 minutes ago

  @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 16 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Susan J. Creer (@SusanJCreer) reported 16 minutes ago

  in the lobby of both bldgs in my complex b/c apt. residents to not get parcel delivery, despite the "door to door service fees" we pay. Cogeco, Bell, Rogers all have parcels sent here for many tenants....The Shopper's Drug Mart at the University Plaza, Dundas, ON is bad...

• 
  narr 🌴 (@notnarr) reported 17 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 18 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 18 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 20 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 22 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 23 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Mr. Montgomery (@MrBMontgomery16) reported 24 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 24 minutes ago

  @blogTO Rogers just hiked my phone. Cogeco just hiked my tv. What ******* ever. Tell me something new. It's called a **** the consumer monopoly.

• 
  Tyler Sommerville (@keithurbfan) reported 26 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  Hugh G Azzol (@MrTuffster) reported 29 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Smurfetteqt (@smurfetteqt) reported 33 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  Blair (@blairs1) reported 35 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 35 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  Rolomite (@rolomite) reported 40 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Evan Cochrane (@cochrane_evan) reported 42 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Some might say… (@paulbeit) reported 47 minutes ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍

• 
  Kathy (@Friendshipgal) reported 47 minutes ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 54 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 56 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  G (@GMan008EEN) reported 58 minutes ago

  @cogeco outage in Kingston

• 
  kait (@kitty_kattkait) reported 60 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Norm (@quietlybless) reported 1 hour ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Oasis0430 (@smercer0430) reported 1 hour ago

  @cogeco is Oakville down right now??