Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Kingston |
TV | |
| Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@cchevy) reported
@cogeco fix the ******* internet. Then, give me a credit. BTW, I get an outage every ******* day. You owe me.
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Sinisa Grkovic
(@SiniGrko) reported
@cogeco Was this caused due to internet traffic overload? Hopefully your taken steps will prevent it from happening again. Were you able to put in place back up plans so that your web page and call center don’t get locked out like they did today during this large outage? Thanks
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Craig
(@Outnumbered5_1) reported
@CrushinKill @Cryptics13 @cogeco 6/7 get the service back up and running and wait until the next outage to happen and continue to provide such an awesomely overpriced service, does it mean that someone shouldn’t call out the uncaring corporate monster to the room?
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B M T
(@chefbren17) reported
from
Hamilton, Ontario
@KingAndJames @cable14 @cogeco csn anyone say CONFLICT OF INTEREST!! TIME TO FIX AT LEAST PART OF THIS BULLSHIT, VOTE OUT THE MORONS AT CITY HALL, October 24th 2022, VOTE OUT THE MAYOR & COUNCIL, useless pieces of garb..., waste of space.
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Dee Evans
(@DeputyDawg95) reported
@cogeco Spoke with tech support at 615 pm & 930 pm as MSNBC is not coming up. Each time we were promised the issue would be resolved within 15 minutes. Channel still not coming thru and now we have to sit on hold for at least another hour waiting for tech support. Brutal
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MaggieNg
(@wuuyyan) reported
@mult_wizard @cogecohelps @cogeco I am now getting 50mb downloading and 10mb uploading. No problem streaming
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john Timmins
(@johnnt009) reported
@cogecohelps Cogeco our internet has been out all morning all night can u guys fix the black out issue pls I have use my data in my home
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Deet
(@Deeedsy) reported
@cogeco Nope still dealing with your terrible response times . Wait over an hour on the phone only for the “call to drop”
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GiantPanda 🐼
(@giantpandaTV) reported
@cogecohelps @cogeco I had no problems with my internet before this outage - it’s been power cycled and factory reset. When it comes back up there is no wifi or telephone light. If the resolution was to FR it should already work.
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Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@eliteuser26 Still having issues apparently its bigger than Ontario whatever network or server network cogeco is using..
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Stuart Kelly
(@StuGotss12) reported
@cogecohelps @cogeco Not working but everybody's at home man pay for 180 MBps not even even getting close to that cant game without lagging cant have multiple people on server. Ridiculous expensive for something that should be at peak performance considering the price.
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Patti Ann Powers
(@PattiAnnPowers1) reported
@cogeco Still not working and thanks
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MaggieNg
(@wuuyyan) reported
@cogecohelps @mommygigi86 @cogeco No, that’s not the problem. I cannot find any wifi signals on my iPhone.
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Paul Whiteside
(@pwhiteguy1) reported
@Iq187 @CodeMonkeyZ I see Burlington ON. on one chart. Not sure if this is relevant, but I live 20 minutes away and there was a major outage at Cogeco (ISP) in this same time frame today.
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Td
(@tfdrover) reported
@justincooke182 @cogeco If DNS is down you could also hard code DNS to 1.1.1.1 and 1.0.0.1. COGECO could even temporarily make their DHCP service hand this out automatically avoiding any static entries. We were not affected as we don’t use COGECO for DNS.
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bog
(@saturnfzz) reported
@cogeco I’m in Cornwall and no internet, reset modem no go. Web site outage tool says no outages. Well I guess that a .....
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Resonance & Reason
(@ResonanceReason) reported
@cogecohelps @cogeco I've done both of these and while I have internet on all my handheld devices, my chromebook is still not able to use internet. It was perfectly fine until the outage this morning. What else can be done?
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Lianne Warne
(@Lianne_Warne) reported
@cogecohelps @saturnfzz @cogeco I’ve done everything suggested for trouble shooting and still no internet and no tv.
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Multiplication Wizard
(@mult_wizard) reported
@cogecohelps @wuuyyan @cogeco Outage may have been resolved, but speed is SO slow! It's been slow for a few days now. Checked upload and download speeds and they are extremely low. What was the issue that was resolved? Outage can't be because of virtual learning, because why were there no issues yesterday?
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PeaceNlove
(@PeaceNl52487352) reported
@CP24 Cogeco sucks
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Stuart Kelly
(@StuGotss12) reported
@cogeco come fix this internet lol most expensive of them all and still terrible signal
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nic
(@churchill_girl) reported
@cogeco Rebooted it yesterday when we had issues. Rebooted it twice today. Using the excuse there are more people working from home and it causes delays is baloney. We pay for a service — provide it or adjust your rates to reflect the service you CAN provide.
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bog
(@saturnfzz) reported
@cogecohelps @cogeco Hi I have Dpc3848vm , I see it on the wifi now however can’t login on gateway
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Deb T
(@taximom_03) reported
@burlingtondavid Indeed! In my family of 3 - with all of us working at home, the only person in our household who had no Cogeco internet during this province wide outage was me! Spent most of the time trying to figure out why it was me while my family worked without issue. Frustrating.
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Craig
(@Outnumbered5_1) reported
@CrushinKill @Cryptics13 @cogeco 6/7 get the service back up and running and wait until the next outage to happen and continue to provide such an awesomely overpriced service, does it mean that someone shouldn’t call out the uncaring corporate monster to the room?
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MaggieNg
(@wuuyyan) reported
@cogecohelps @cogeco I can’t find wifi signal at all. No available wifi listed, none. Not able to log in modem
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Lydia Ann Stevens-Ackley
(@stevensackley60) reported
@Krock1057 @cogeco Call @cogeco and get a credit on your bill. Just ask if you experienced an outage! Why pay for something you didnt get!
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Craig
(@Outnumbered5_1) reported
@CrushinKill @Cryptics13 @cogeco 7/7 and god forbid suggest that their customer service might actually do some proactive ‘customer servicing’?! …sorry, I should also add in true Karen style; ‘someone call the cops, that man is bird watching’!
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The Trooper of the Greater Good of God
(@kurtwinkler9898) reported
@JakeHeavyweight @cogeco Mine was down 3 hours, immediately caught up on business. Like I stated it's technology. I'd hate to be on a camping trip with those like you smh
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Craig
(@Outnumbered5_1) reported
@CrushinKill @Cryptics13 @cogeco 7/7 and god forbid suggest that their customer service might actually do some proactive ‘customer servicing’?! …sorry, I should also add in true Karen style; ‘someone call the cops, that man is bird watching’!