Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (23%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Hawkesbury, Ottawa, Markham, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Hawkesbury |
Internet | |
| Ottawa |
Internet | |
| Markham |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Roy Rose
(@wroyrose) reported
@cogecohelps @BurnMitch57 There IS an outage in the area of N0N 1R0. Switch your modem on and off? That's ridiculous. You, COGECO, should be the first to know when there is an area-wide outage. It should not require a call from an angry customer.
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Ricardo Barros Lourenço
(@rblourenco) reported
from
Hamilton, Ontario
Hey @startca can you get a hold on your buddy @cogeco, and reestablish my internet connectivity? I never imagined that upgrading my speed would immediately cause disruption.
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Redinhamilton
(@redinhamilton) reported
@cogecohelps Lol it wasn't last night it's been over a week of this. Now it's been 2 hours trying to get to a customer loyalty manager and getting bounced around. At least 3x a year I have to waste my time getting Cogeco to deliver the service I paid for.
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B
(@bronwyn121212) reported
@cogeco given them over 20k and it’s the worst service
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Guy Curran
(@guy_curran) reported
@cogecohelps Hi. I had issues with my internet earlier this week. A Cogeco tech replaced the modem and cable and it’s working but I’m only getting 88 down and 23 up. It should be 360 and 30. Any help would be appreciated
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Officer Nunya 🇨🇦
(@CanadianNunya) reported
@cogecohelps Is Cogeco mail down? Every time I try to log into my email, it says the password is wrong, however I know that it is not and I logged in early today with it.
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Jim Peters
(@JimPete76167024) reported
@cogecohelps why does Cogeco keep cutting off my service? Isn’t it possible to send a notice before service is cut off?
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Andrew McLean
(@andrewmclean530) reported
@virginmedia Now I have to resort to calling you out on Twitter cause when I call support it goes nowhere. They want me to run the same test over and over. Beat a dead horse and the horse is still dead. Next step is @cogeco I guess.
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Thomas Callitsis
(@tcallitsis) reported
@cogecohelps I called Cogeco support today for a billing enquiry as I hadn't received my bill via email at the beginning of the month as I normally do (I know when to pay it as the date remains the same). Why does Cogeco charge a fee to send an email notification with the bill?
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ᑭᗩᑎᑕᗩKIE
(@Pancakie) reported
@CHCHTV I would like to message you to see if you are available in my area through Bell Fibe TV, because you were supposed to be a part of my cable package but they refuse to let me have access. Idk what the issue is. I could watch you through Cogeco!
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pain
(@16tobeijing) reported
Fix the ******* wifi @cogeco
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Escape Artist
(@escapeartist2) reported
@cogeco Ok, so Sportsnet is STILL down? Down since Wednesday morning. What is ETA for programmes I pay extra for??? Sure hope they are refunding for this month's service
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Marilyn
(@mare336) reported
@cogecohelps Internet down in Palmer area. Cogeco outage map not updated. ETR?
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Avily
(@Avily07) reported
I swear Cogeco has worse customer service than Jagex, which may sound impossible, but they’ve managed to do it.
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Rob Kelly
(@trucker_rob12) reported
@EckhartsLadder Mine was also…AGAIN…Bell Fibe is the worst…makes Cogeco look good. Tired of reboots…
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James Boutros
(@JamesBoutros) reported
@cogeco @cogecohelps internet is down in Leamington Ontario
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Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Another @cogeco outage in my area. That’s twice this week. Are they trying to force me to go to Bell?
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Nancy Sorge
(@NancySorgeSays) reported
Cogeco says their servers are down & they don't know when they'll be back up again.
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Kimberly May
(@ugottabekiddin) reported
It sucks that ESPN+ is not available on @cogeco Can't watch Players Championship until Golf Channel picks up coverage later on in the day.
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Officer Nunya 🇨🇦
(@CanadianNunya) reported
@cogecohelps what is with your webmail? Every time I try to login, it says to try again because the webpage isn’t available. Seems to be since cogeco changed their webmail.
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Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
This is a friggin joke! The @cogeco internet is down for the third time this week. Now it’s for maintenance again. This is 🐎 💩! #Cogeco
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BoxWineRempel☮️
(@FlipFlopPierre) reported
@cogeco Well those of us in the Palmer area won't be watching as we still have no service since 8 last night. And all you keep doing is saying it will be resolved at: 2:30, no 3:30, no 4:30. I guess one will come true.
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Mark Gowan
(@MGowan) reported
@cogeco going on 24 hours without internet\TV in the Burlington Palmer area. Any ETA for resolution???
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Steve Stansfield
(@SteveStansfiel2) reported
@cogecohelps A cogeco technician said Monday between 1-5pm. He never showed today. Acn/ flash is blaming you guys, you are blaming them. Beyond ridiculous and absolutely unacceptable.
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jamie drummond
(@jamiedrummond22) reported
@cogeco #nointernet how many times in a month can you let your service fail ? Again !
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Harpal Singh
(@singharpal) reported
@cogeco just spoke to Cogeco technical support, surprisingly, technical support people don’t have technical background and walking you through reading a manual. Can someone tell how a modem attached to power bar can create problems?
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stef
(@regularstefanie) reported
the reason the internet has been out is bc cogeco turned it off and we can only talk to the people who can help us over the phone TOMORROW at 9 am and it’s been off since friday. we got no notice that it was being shut off. **** you @cogeco
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Redinhamilton
(@redinhamilton) reported
@cogecohelps How many times in a day does one have to reboot their modem with Cogeco? It seems kinda pointless to have your techs fix it when it just happens again and again. Maybe provide not so ****** equipment?
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Cust Service Ratings
(@csscoreboard) reported
Cogeco: Not impressed with Cogeco, rate increase four months after entering contract, constant service interruptio
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ℓιη∂ѕαу αρρℓєgαтн ™ 🍎
(@WeAreNotUrKind) reported
@MRAARONTRUTH @Bell I was on for one month then went back to Cogeco. Have had no problems with them and the speed is amazing.