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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 52% Internet (52%)
  • 23% TV (23%)
  • 14% Wi-fi (14%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Hamilton, St. Catharines, Burlington, Toronto, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, and Cambridge.

CityProblem TypeReport Time
Hamilton TV 21 hours ago
St. Catharines TV 22 hours ago
Burlington TV 23 hours ago
Burlington TV 2 days ago
Toronto TV 2 days ago
Toronto Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsGravy13
    MrsGravy (@MrsGravy13) reported

    @cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.

  • quietlybless
    Norm (@quietlybless) reported

    @handiclapper @cogeco @CRTCeng He said he's a Canadian born Nigerian.But again , if you're educated in the school system and bothered to get to know or hang around another culture , your accent isn't as thick as those that just arrived here. Never. This woman just didn't speak the way he liked.

  • SckurtCobain
    Sckurt Cobain 🇨🇦 (@SckurtCobain) reported

    @MikeDoris @cogeco How does one line cause a province wide outage?

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.

  • Prime921
    Prime92 (@Prime921) reported

    @Andywarski I bet you poor bastards have Cogeco internet.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

  • CDInewsletter
    Canadian Dividend Investing (@CDInewsletter) reported

    @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

  • Tiger_JY
    Kevin K (@Tiger_JY) reported

    @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

  • RajaPicks69
    RAJA’s Picks (@RajaPicks69) reported

    @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

  • yarop
    JerryP (@yarop) reported

    @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

  • JimmyT2022
    💯JT.💯 (@JimmyT2022) reported

    @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

  • yarop
    JerryP (@yarop) reported

    @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

  • HeideckerJoel
    JMFH (@HeideckerJoel) reported

    Hey @cogeco you are down across the province. How about an update

  • cliffmathew
    Clifford Mathew (@cliffmathew) reported

    @MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.

  • Atra_duEverynia
    Brisingr (@Atra_duEverynia) reported

    @cogeco Windsor Ontario N9G 1H8 still not working

  • trashboglin
    Ty (@trashboglin) reported

    @zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.

  • PWindsor2
    PWindsor (@PWindsor2) reported

    @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

  • quietlybless
    Norm (@quietlybless) reported

    @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

  • xassassinsswef
    xAssassins Lord (@xassassinsswef) reported

    Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

  • GMan008EEN
    G (@GMan008EEN) reported

    @cogeco outage in Kingston

  • trashboglin
    Ty (@trashboglin) reported

    @zubic_eth @cogeco @Starlink Cogeco is trash. Bell Fibe hasn’t let me down

  • rocketjr12345
    t time (@rocketjr12345) reported

    Ontario wide cogeco outage #GetMeOutOfThisProvince

  • zubic_eth
    zubic (@zubic_eth) reported

    @Steve3Chang @cogeco @Starlink Facts. Awful service…

  • RickvonStauff
    Richard von Stauffenberg (@RickvonStauff) reported

    @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

  • dongiodoc
    Giodoc (@dongiodoc) reported

    The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

  • friskybusinesz
    Jay S🐬 (@friskybusinesz) reported

    @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

  • Crypto_Hashira1
    卄卂丂卄丨尺卂 (@Crypto_Hashira1) reported

    @zubic_eth @cogeco @Starlink Sorry about your experience, hope they fix it up

  • Amanda90097805
    Amanda (@Amanda90097805) reported

    @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

  • Fyble
    Fyble (@Fyble) reported

    @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

  • frazoono
    Frazer Smith (@frazoono) reported

    @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?