Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (50%)
- TV (26%)
- Wi-fi (14%)
- Phone (4%)
- Total Blackout (3%)
- E-mail (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Kingston, Toronto county, Ottawa, Hamilton, Carleton Place, Rimouski, Montréal, Toronto, Mississauga, Milton, St. Catharines, Guelph, Niagara-on-the-Lake, Niagara Falls, and West Lincoln.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston
|
TV | 20 hours ago |
|
Toronto county
|
Wi-fi | 24 hours ago |
|
Ottawa
|
Internet | 3 days ago |
|
Hamilton
|
Internet | 4 days ago |
|
Carleton Place
|
Wi-fi | 5 days ago |
|
Rimouski
|
Wi-fi | 5 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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OneShot Scott🇨🇦 (@Scootietang) reportedThese @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.
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Heidi (@HeidiRich72) reportedRenegotiate with @Bell we just moved house 2 months ago left Cogeco, Bell gave us a 2 yr deal $80/month I only wanted their best wifi they threw in basic cable and landline. Had some tech issues needed a technician just got a $75 technician charge but I’ll fight it tomorrow
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Leslie Saker (@lesliesaker) reported@cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.
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Proof (@Proof187) reported@cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.
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Steve Coville 🇨🇦 (@SteveCoville) reported from Fairmount, Ontario@cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService
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Mel 🇨🇦 (@Melbell1013) reported@Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco
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Greg Gilhooly (@GregGilhooly) reportedI’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?
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🇨🇦 Brian Jakovina (@bjakovina) reported@cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?
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DM (@RayzorLeafs22) reportedLately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.
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Chuck Felsea (@pissinoffthe) reported@NoSleevesGaming @cogeco Sorry man, that sucks. Brutal. FYI, the most fun thing about playing this game is Friday pre-content hype in your stream lol.
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Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
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Bobby (@ChurrosBarkley) reportedHey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?
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nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
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David James Hughes (@thedavidjhughes) reportedAnyone else experiencing Cogeco outage in Hamilton area?
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Larry/Balker (@LSB1961LSB) reported@driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck
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Bob (@DogLifeOntario) reported.@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!
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Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
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Frances (@franticlimbo) reportedSorry @cogeco but your customer service phone/chat/online totally sucks
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Surjit Mohan Das (@EmperorSurjit) reported@cogecohelps My COGECO Internet is not working. This is happening very often. Now even after repeated resets it still not working. Unable to contact support which keeps asking for personal ID number which is not provided. On the App the AI assistant is useless
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Erik Boivin (@tattooPeel) reportedIM SO PISSED OFF AT GITHUB the copilot they offer with no protection to users is badly corrupted! destroyed and creates viruses in my networks killed 2 modems from cogeco and 15 pcs in one go! AI is bad! it can kill us before we even realise there was a problem
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pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported@cogecohelps trying to cancel our cogeco services …
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St. Mo🇺🇦🌻☮️🙏 (@saintmo12) reported@peggy_blair @FireAndIce48 I feel exactly the same way. Cogeco the exact same bs! It infuriates me. My mother's bill in one year went up 89%! I refuse to pay for cable, I have antenna tv, use locally owned internet provider with awesome service & a streaming service. These companies don't care about you.
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Steve Pipes (@steve_pipes) reportedSigned up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help
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John Madalena (@MadalenaJohn) reported@cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out
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Ravi (@ravira) reported@StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.
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RealStevenJames (@RealStevieJames) reported@cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!
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Therese (@theresemacdona6) reported@cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.