Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (41%)
-
TV (40%)
-
E-mail (8%)
-
Wi-fi (5%)
-
Total Blackout (4%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Belleville, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Belleville |
Wi-fi | |
| Toronto |
Internet | |
| Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Himavarsha Reddy
(@HimavarshaJ) reported
To get disconnected in mid of interview or presentation choose @cogecohelps .@cogeco .During pandemic when every one is working from home .If you want to tinker around a working network ,At least send a notice or work during non core hours . Disappointed Nth time
-
Taylor Ando (Imeson)
(@TaylorImeson) reported
Hey @cogeco @cogecohelps, everyone seems to have their service back in Niagara except me? TV out, wifi working. Is maintenance still happening in Fort Erie, a heads up to customers would have been nice!
-
nitramsretaw
(@nitramsretaw1) reported
@cogecohelps @cogeco No service since Saturday night at 9:15!
-
Niagara 411
(@Niagara_411) reported
@MeanMrGene @cogeco @cogecohelps Strange. I’m in the north as well. It’s been off and on all night and now complete outage and I can’t access the Cogeco website from cell service which is working for all other internet pages. Ugh, frustrating.
-
Tina M. Williams
(@TinaPartners) reported
@cogecohelps every single day this week there has been a lengthy internet outage “in our vicinity”. WFH is impossible! Help!!! We need reliable service and support #ux #cx #cogeco
-
nitramsretaw
(@nitramsretaw1) reported
@cogeco. Coming up to 21 hours with no TV or Internet. Newlands Crescent. Burlington. L7M1N9. How long can it take to fix this??????
-
Kristi Beaulieu
(@BeaulieuKristi) reported
Gotta say the one part of owning a home that I could do without is door-to-door sales. It’s family day and really didn’t appreciate @cogeco pushing us to purchase their internet service and coming into my home.
-
Browner
(@koolcaat) reported
@cogeco why is someone going door to door offering better service? This is 1990 anymore.
-
Trish
(@Trishy_R) reported
@cogeco Anyone else having issues with Cogeco Email this am?
-
Should Be Golfing 🏌🏻♂️
(@Peterson09N) reported
@cogeco I’m tired of techs coming to my house/neighborhood and saying we have the oldest infrastructure they’ve ever seen. We are 5km from your main Burlington location. Maybe upgrade the infrastructure you keep raising prices for in our area. Terrible.
-
Should Be Golfing 🏌🏻♂️
(@Peterson09N) reported
@cogecohelps @cogeco No need for a private message. Just fix the 1960 infrastructure. The neighborhood is tired of being fed nonsense as to why it can’t be done and the amount of temp lines strung through the trees is terrible. The neighborhood is Walkers and Rexway.
-
nitramsretaw
(@nitramsretaw1) reported
@cogeco. Outage on Newlands Crescent Burlington
-
Tristan Farhood
(@tristanfarhood) reported
@cogecohelps I am in Oakville and I am a cogeco customer. My internet as well as tv service is not working. Please help me.
-
Shawn Hyatt 🇨🇦
(@shawn_hyatt) reported
@cogeco - sucks! I pay for 360 - I get maybe 30 download - 5/6 upload - hard reset router to factory defaults - called tech support - most helpful (not) glad I pay so much for nothing
-
Stephen Blair
(@blairs1) reported
@cogecohelps @cogeco Aside from changing the channel and back, are they gonna do anything to actually fix the problem? This has been going on for a long time. Sadly the Cogeco product has gone downhill a lot recently. Many outages, tv service hit and miss. And these errors.
-
nitramsretaw
(@nitramsretaw1) reported
@cogeco Sat Feb 19 Outage in L7M 1N9 9:52 pm Burlington. Missing the Leaf game. 😡
-
nitramsretaw
(@nitramsretaw1) reported
@cogecohelps @cogeco No service. 1:45 pm Sunday. 41 hours out!
-
nitramsretaw
(@nitramsretaw1) reported
@alexmac1230 my Cogeco service has been out since 9:15 pm Saturday. Nobody can give me any answers.
-
Lynn
(@Simplylynn4u) reported
@cogecohelps is there a problem with cogeco mail in the Stoney Creek area?
-
nitramsretaw
(@nitramsretaw1) reported
@cogeco. Coming up to 15 hours! with no Internet or TV. That must break the outage record for Cogeco. They are lucky it didn’t happen last week during the Super Bowl. There would have been a riot!!! Excuse me while I again check if we have Internet/TV.
-
Chris palloway
(@Cpalloway) reported
@cogeco hey so I haven’t had. A full day of internet for a week now and it’s been unstable for the past 6 months how is it this hard to provide a good service….
-
Lapinou Year
(@WaveringRabbit) reported
@TekSavvyCSR any known outage in Quebec on Cogeco network? No internet and the usual debug steps seems to go nowhere this morning! ;)
-
Dave Courteaux🇨🇦
(@CourteauxDave) reported
Cogeco recommended I private message them about any further concerns. Not really familiar with Twitter, how do I do that? Can anyone help me?
-
Michelle Matta ♼
(@littlemmm) reported
@cogecohelps my street in Burlington has had a pretty lengthy and frustrating cogeco problem this week and I’d like to request we all get a bit more info if nothing else. It’s hard to be patient and understand why this problem is so unfixable
-
Bronson
(@SkyTheSenpai) reported
@Niagara_411 They’re never directly informed to customers, but their cogeco site for internet status does list planned maintenance days, its usualy very early morning or very late at night for least disruptions, since off peak
-
Kelsey Fisher
(@KelsEFisha) reported
Who is the worst television provider and why is it Cogeco?
-
AJ
(@alokjha93) reported
@cogeco #cogecosucks#poorservice.. the internet at creekside drive,oakville seems to be down everyday..
-
Niagara 411
(@Niagara_411) reported
Anyone else experiencing a major @cogeco internet outage in NIAGARA? @cogecohelps
-
Scarah Scare
(@ScareScarah) reported
@cogeco tried to file a complaint about your online portal not working properly and being difficult to use. Got an error message because your online portal doesn't work properly. #internetcompanycantinternet #paytoomuchforitinternet
-
Bob Hunziker
(@bob_tweet1) reported
@cogecohelps Bounce Backs from Cogeco email Server the last 2 years has been horrendous since Cogeco using 3'rd Party to host and their email filters are deadly. You think its fixed via escalating to Cogeco support and it reoccurs, over and over. 30 years with Cogeco gone