Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (49%)
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Internet (30%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Brampton, Toronto, Stoney Creek, Watford, Montréal, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Internet | |
| Brampton |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Gerry Timbers
(@GerryTimbers) reported
Why is it always so painful to deal with @cogeco ? Horrible #CustomerService
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Kickenz
(@Kickenz1) reported
@cogecohelps when pulling up cogeco to login in the crave or CTV apps it gives a blank page. Bell Shaw etc will allow you to login, but blank white page if you hit cogeco? Why am I paying so much for this garbage?
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clicker
(@clicksalot99) reported
@theoxman I have never seen such horrid internet service. Has cut out over 20 times in the past 2 days. Anyone who wants Cogeco as their provider....do not do it. Bell is miles ahead
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Mike Richardson
(@Mrichphoto) reported
@cogecohelps I'm curious if I couldn't go exchange my modem for a replacement at the Cogeco store and try to isolate the problem. No wifi really sucks
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Rahi Patel
(@rahipatel3011) reported
@cogeco why is my internet speed 29.43down\22.1up when i pay for 1024down\ 50up in Hamilton,ON @cogecohelps. I need solution.
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MP and S
(@melamaman) reported
@cogeco trying to reach tech support yet I get disconnected when I select the option. Thoughts?
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clicker
(@clicksalot99) reported
@cogecohelps @Ladybirdhustles They will just send rhis reply and then nothing will change. Not sure why anyone would sifn up to this absolute horrid service. Try working from home on Cogeco. It is legit not possible. Bell cuts out like twice a year. Cogeco is 5 plus times a day easily
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Devin
(@Sidewayz_) reported
@cogecohelps Does Cogeco allow me to purchase my own modem? My Hitron CODA-4589 is pretty terrible. For about the 20th time, the password to access the router has been changed somehow. I need to put it in bridged mode 'again' to bypass the terrible wifi and lan with my own router
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Mark Knowles
(@TicatOilGuy) reported
@cogecohelps once again i am experiencing wifi outtages. I am new to Cogeco, after leaving Bell, but I am so far NOT impressed with the service. Once again epico not working. Have to consistently restart the system, wifi always dropping out. Terrible.
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Bryan Sonnenberg
(@bryansonnenberg) reported
@cogeco why does our Epico service briefly go offline at 11:06pm every night?
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bambii
(@itsbambiixo) reported
@cogeco your wait times are absolutely horrible get it together. You upped our bills but your customer service still sucks
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sargonAK 🇱🇧🗺️🇨🇦
(@sargonAK) reported
@gubby1889 @CP24 Or perhaps it was another Cogeco outage.
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reddog-75
(@RedmondJamie) reported
@cogeco outage in Chatham ON right now !! Any timeline ??
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/
(@elllinia) reported
@Canadian72 @Bell Same here, my area is Cogeco only and they are shafting us. Bell said to keep an eye out over 10 years now. **** all ISPs.
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Janet 🇨🇦
(@janetakasparky) reported
anyone else's cogeco internet down? #northend #hamont
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sasha villoza
(@svilloza) reported
@cogeco provides the worst customer service I have ever experienced. Not only has our internet been down every single week for the past month, today a rep. from technical support named Richard called us a liar when we complained about the service not working and they hung up.
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🇺🇦#Resist🇨🇦
(@harv14) reported
I have been touting how great @cogeco is to their clients who are loyal. But after 38 years of paying for their service I finally have had it with those A-Holes. You can burn in hell along with Bell Canada. Go @#$& yourselves Cogeco
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spicytuna
(@spicytu29171295) reported
yup..I called it..landlord sueing Cogeco for drilling that small hole w/o consent..what a total pos this guy is!! hope L&TB takes this b.s into consideration of what a total ******* he is!!
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kendall #IstandwithTrudeau🇨🇦🍁
(@lambk) reported
@cogeco Currently looking for a new service provider I just received my new bill from you & I am disgusted.
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Jeremy J. Sharp
(@jeremyjsharp) reported
The most infuriating thing about @cogeco's EPICO service-- or, more accurately, its device-- is that it CONSTANTLY keeps not just dropping its internet connection but randomly and inexplicably (and often!) "disabling" it with no discernible way to fix it. It's a clusterf*ck.
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clicker
(@clicksalot99) reported
@lambk @cogeco It is now my goal to spread and reply to everyone on twitter just how bad Cogecos service are and to stay away. Far away from this "internet provider"
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Jeremy J. Sharp
(@jeremyjsharp) reported
@cogeco It's less of a problem for people like me with at least some comfort with how technology works; for people like my (senior-aged) parents, it's much, much worse and just aggravates them to no bloody end. And guess who always has to fix it... Until the next time. Ad infinitum.
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Nicole Ayala
(@NicoleAyala3) reported
@cogeco provides the worst customer service I have ever experienced. Not only has my internet been down every single week for the past month, when I called today, they called me a liar when I complained about the service not working and they hung up on me.
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TheCUVFiles
(@TheCUVFiles) reported
3216.120:52:0012/06/22 @[redacted] "Cogeco cable is not VPN and Cornwall sucks as a low life magnet." 3233 21:30:05 12/06/22 "@[redacted] My home internet provider is not Cotego. This whole IP effort has been an exercise in troll futility."
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Shawn D’ro 🇨🇦
(@PeelMedicShawn) reported
@cogecohelps I spend over an hour and a half on hold. Only to have your loyalty support person hang up on me. I guess Cogeco doesn’t want my business anymore. 20 year customer means nothing to you.
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Pat paquette
(@BlazerGaming89) reported
@cogecohelps Their any problems with cogeco right now
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clicker
(@clicksalot99) reported
@lambk @cogeco Just had abother cut out after 15 minutes
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F Koren
(@blackcloudone) reported
Can someone stop that ,,,, Cogeco cable company from inserting the absolute f,,,,,ing stupid commercials into the non Canadian shows Very shortly I will cancel them
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Linda 💕🌺💐🌸🌼🇨🇦
(@cutie1967) reported
@Emarie110265 Yikes. Again? I have cogeco and have issues once in and awhile but most times they are pretty good
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rohan.s1981
(@rohansha111) reported
@cogeco sorry but really bad customer support, my internet is very slow since 9:45am but when I called tech support(Wayne), I have been told to wait till Thursday afternoon for tech person appointment. It’s worse than Canadian healthcare