Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (41%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Burlington, Milton, Toronto, Montréal, Mississauga, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount, Amherstburg and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
TV | |
| Burlington |
Internet | |
| Milton |
TV | |
| Toronto |
Wi-fi | |
| Montréal |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Jansen
(@77Jansen) reported
@cogeco what’s going on with internet in Welland? Up 5 minutes, out for 10 minutes for the last hour. Website says no outage
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AlexMcLarry's Life
(@AlexMcLarryLife) reported
@cogecohelps @cogeco Hey Cogeco grab a box of tissues cause you gonna cry, YOUR ******* USELESS! What ever dumb **** you have running your company should be fired, Half of napanees internet as been absolute dog **** for 2 months now. YOU HAVE 1 JOB! I pay 100$ a month for ****.
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daveracher
(@daveracher1) reported
I expect garbage service from @cogeco but @CraveCanada needs to do better
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Jenneral Art
(@JenneralArt) reported
@cogeco Major lague and intermittent service in Renfrew, Ontario
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Bishal Gyawali
(@oncology_bg) reported
@cogeco @cogecohelps Internet down in Kingston now!
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Nadean Dagenais
(@NadeanDagenais) reported
@cogeco sucks!! Tv won't work. Service sucks
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seimo
(@seimooooooo) reported
@cogeco my **** no workie, as per usual
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Natalie Tran
(@natsopolis) reported
@cogeco Can you give an estimation when the issue will be resolved?
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Patrick McGuire
(@PatrickWMcGuire) reported
@cogecohelps @cogeco @Speedtest Why do you always ask for a DM? Why not address the problems and solutions in the thread? Anyways, it's better, after a full shut down, restart and a hard reset. Still no where near the 180 as promised that we pay for.
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Stephen Moderna-Hat-Trick Clark
(@theMediaman) reported
@iPhoneinCanada @AlsoKnownAs_AA Nine of the brands shown are owned by 3 companies. 18 of the 20 brands are operated by 6 companies. Of the remaining two, Cogeco Mobile isn't available yet. Not saying that's a problem, but that image is a wee bit misleading.
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Andrew F
(@eudusbeudiw) reported
@cogeco Cogeco website reports a repair completion by 2:25p today, but that is just a default estimate of 12h from when the problem was reported at 2:25am. Please what is the actual status of the repair? There is no phone service or even 911 right now.
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its me Sandra
(@sandrala46) reported
@cogeco again your @SSCtv channel is not working. This is the second time in a couple of wks. Soon I’ll want some money back as it’s the channel I watch the most.
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Matthew
(@laundryMMATT) reported
WHY ******** @cogeco IS UNSUBSCRIBING FROM AUTOMATIC PAYMENT SO HARD... LIKE **** OFF... be like @Rogers and make it 3 button presses
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Beverley Cude
(@beverley_cude) reported
@cogecohelps The account number is 50013193730. One example - Breakfast TV is scheduled to start at 6:00 am, and if I follow them on a streaming service, it starts then. On Cogeco it starts at 6:30 once or twice a week. The delay continues with all programs until mid afternoon.
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Susan Mitchell
(@mitchel_susan) reported
Is Cogeco the worst internet provider? Or are they all the same? My WiFi signal seems to drop intermittently more days than not.
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Kelly Beauvais
(@KellyMBeauvais) reported
So beyond frustrated with my attempt to change my Cogeco service to the new EPICO. Way too much time of my life spent on this. Wish agents could give 100% of required information rather then getting a little more from each person I talk to. #frustated @cogeco
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Ben Shapiro Foot Worshiper
(@BenShapirosFeet) reported
@cogeco **** YOU AND YOUR YOUR **** WIFE PLEASE ******* QUIT MAKING INTERNET I CANNOT DESCRIBE YOU MUCH YOU SERVICE ******* SUCKS YOU SHOULD BE ******* EMBARRASSED
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michael coffey
(@micoffey) reported
@EnswellJones Right now I’m rooting for my cable company @cogeco to restore service so I can see the match.
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Andrew F
(@eudusbeudiw) reported
@cogeco Is the an actual real-time estimate for repair completion? The Cogeco website is a bot, it simply adds 2 hours from the time you check your postal code to give you the service restoration time.
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Bishal Gyawali
(@oncology_bg) reported
@cogeco @cogecohelps Internet down in Kingston today!
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cm
(@traverse17) reported
@cogecohelps why is my cogeco not working
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Viscous Coupling
(@BrianCanadien) reported
@secure_gateway @bellcanadalies @cogeco Funny. If billing errors were random, they’d forget to charge you occasionally, but that never happens. It’s always an error to the upside.
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Bonnie B.
(@BonnieB2B) reported
@PaulaMarieOliv2 @ezralevant Cancel all services with big business like Bell, Rogers, Cogeco, Facebook, etc. The impact will be huge if there are enough people doing it. Tell them you are cancelling because of all mandates etc. They will turn this around. Short term sacrifice for long term gain.
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Robin Granger
(@masonictim) reported
Is cogeco down again?
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Tim Wilson
(@TJWilly66) reported
@TekSavvyCSR looks like cable internet is down in Burlington. Can you confirm? Cogeco reporting outage due to hydro.
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Waleed Shewayhat
(@shewayhat) reported
@cogeco we are having slow speed issues at 15 Simpson Ave Hannon.
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Kim Sokol
(@kimsokol) reported
@Mixed_A_Track Tho the most infuriating tech support call of my entire life was years ago with Cogeco when I called with "Hi, I can't refresh my IP" and after two separate calls, one dropped, an hour on hold, a half hour of troubleshooting - "Have you tried refreshing your IP?"
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Susan Campbell
(@RKTCATS) reported
@cogeco Is there anywhere we can see the outage area? I am trying to find somewhere I can get wifi but I don’t know how far I have to go! I’m on 6th line.
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Lori Sirianni
(@4AnimalLife) reported
@judyatrinh Fox "News" propagandists, fan-girling over the protesters. Fox is utter garbage. Why is @cogeco carrying that US fascistic disinformation channel here in Ontario? How much of our sky-high cable bill goes to pay the outrageous fees Fox "News" soaks cable carriers? #UnfoxMyCableBox
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Bill Embree
(@BillEmbree1) reported
Cogeco TiVo app again won’t let me sign in! I see it only gets 1 star in the ratings at the App Store and I wonder how it gets even 1 star. You’d think a media company could do better than this.