Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (65%)
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TV (20%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Cornwall, Toronto, Caistor Centre, Brampton, Bridgewater, Fonthill, Georgetown, Welland, Utopia, Ridgeway, Québec, Windsor, Niagara Falls, Ottawa and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Cornwall |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Caistor Centre |
TV | |
| Toronto |
Phone | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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JOHN
(@i___JOHN___i) reported
@cogecohelps Hey Karen, does Cogeco have an outage in Fort Erie on Dominion Rd.? Our Internet is down.
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Bhaskaryya Baruah
(@russells_tpot) reported
@cogeco -I learned from the on-site technician today that there's an issue with wifi pods for all customers but no one in contact center informed me of this during the 10+ calls I made last few weeks - Why this lack of transparency? Why no ETA being provided? Why charge full fee?
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Chrissytini
(@realMoosefan) reported
@Jsheppy_21 @cogeco Agreed. We pay too much money to deal with this crap.
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Cust Service Ratings
(@csscoreboard) reported
Cogeco: I pay quite a bit for the service I have and I cant even use it. I have lived in my place for 1 year and
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Rob Wight
(@headstone1972) reported
@cogecohelps Outage for tv still in Georgetown. Will cogeco automatically be providing a refund for the downtime since they know the areas affected and services affected or do we need to call in?
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Stuart B (B3man) 🌐
(@B3man1) reported
@cogecohelps Hi. I am a new cogeco internet customer. How do I create new cogeco email accounts when I don't have any to begin with?
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《KW》
(@khawarwaheed22) reported
@cogecohelps @cogeco Was working fine since morning, now down again...10.38am
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Margaret Hughson
(@margarethughson) reported
@cogecohelps Acton Ontario area is there a outage..... The link to check for outages doesn't show anything but I have no service on Cogeco.... Acton... Halton Hills
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Digital Claymore
(@ClaymoreDigital) reported
@cogeco your network is crap. Been losing connection constantly. We paying 100 per month so why is your network dropping????
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Chris Booth
(@ptbo_rmt) reported
@cogeco is there an outage in Peterborough?
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Nick
(@Nickywill077) reported
@cogeco As frustrating as this is, the customer service and communication coming from your team is unheard of these days! 👏kudos cogeco team!
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John Henry
(@JohnRockyRivers) reported
@cogeco service down in Kingsville
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Malcolm French
(@MalcolmFrench) reported
So that’s weird. The @cogeco website can tell me there’s a power outage in my area, but the @Oakvillehydro website outages page (last updated 11 days ago) tells me nothing.
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Mark Woolley (⧖)
(@perspicuity1) reported
@cogecohelps Hi Sandra. I’m having trouble setting up email on an iPad. I’ve tried a lot of things and read many help pages. I’ve just discovered I cannot change the account password on your site which makes me think it’s a problem on Cogeco’s side. Please advise.
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Jeff J Crews
(@crewsie_) reported
@cogeco the music for on hold customer support needs an update. Brutal
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���🇦Leah Brown
(@crbrowniegirl) reported
from
Wavecrest, Ontario
@cogeco so what's up Cogeco???? I was signed out...won't let me sign in...says error and it's not recording my shows on pvr.. ... discount???? I'm not paying for nothing!!!!
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Y F A, InsaneAtheist@Mastodon.social
(@IInsaneAtheist) reported
We're not on #Rogers for landline service here, we're on #Cogeco. They seriously need to do more to make sure these bullshit spam calls don't get through to us.
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Taylor Ando (Imeson)
(@TaylorImeson) reported
from
Wavecrest, Ontario
Can anyone @cogeco or @cogecohelps tell me why my stupid #EPICO box has gone out multiple times a day over the last 4 days and needs to be disconnected and rebooted? Why is this service so terrible?
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Merfax
(@Merflon) reported
@cogecohelps Hi, is there an ongoing issue with Cogeco Internet and the Royal Bank? Attempts to log in give me a service error, but I have no problem if I go through another provider. Been this way all week.
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Simon De Beauvoir
(@windriver88) reported
@cogecohelps @Jdawg2991503 Jeffrey from Cogeco, Burlington said Cogeco outage in Dundas area due to hydro issues. He did but know when it would be back up. He said he will have it updated on outage reports.
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Jeremy D 🇨🇦
(@Jeremyd2046) reported
@cogecohelps Hi Graham, I'm not sure I understand. I appreciate that Cogeco cannot make repairs to their equipment until hydro gives the all clear. I'm asking if Cogeco has broken equipment which and causing this service outage? If so is that actively being repaired and is there a timeline?
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Stoney33
(@JohnSto02440621) reported
Netflix cut me off. Only my wife and myself on a premium subscription. I'm running cogeco downstairs pushing it up stairs with other wifi. They shut Me down for five days. Anyone else have this issue. Let me know. Thinking class action. Wrong just shut me down
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Ellen Crawford
(@ecrawf_ellen) reported
@cogecohelps What’s wrong with cogeco it’s not working
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Brink of the World
(@BrinkoftheWorld) reported
@Nickywill077 @cogeco Yes, but I wish there was transparency on the outage website. It just says it will be restored one hour from whatever time you look at it.
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Amanda Decker
(@amand_decker) reported
@cogecohelps Hi cogeco is there an internet outage in Stoney Creek? My internet has gone out.
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Jen Smith
(@80noodle80) reported
@cogecohelps Hi 👋🏻 I’m having trouble receiving emails from @Mirvish in my Cogeco email account. I’ve added them to my allowed senders and domains list and it’s still not working. Any suggestions on how to fix this? Apparently I’m not the only one having this problem. Thank you!
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John Henry
(@JohnRockyRivers) reported
@Cogecohelps Cogeco service down in Kingsville since 11:35 pm
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Savage Beaver
(@chachababy2000) reported
Why Rogers? Paid for internet through the winter so when I spend a few days at my cottage I'll be able to have a "work vacation". Got up there,no internet,spent 3 days on the phone, told some firmware problem.Months paying for internet but no internet.Go with Cogeco @RogersHelps
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Gautam Mohorikar
(@gautam1104) reported
@cogeco why is internet have intermittent issues in Oakville all day
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IDv8I
(@I_Dv8_I) reported
@cogeco internet down after lightning strike in Ridgeway On. L0S1N0.