Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (52%)
- TV (22%)
- Wi-fi (14%)
- Total Blackout (6%)
- E-mail (4%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 10 days ago |
|
Toronto
|
Total Blackout | 13 days ago |
|
Oakville
|
Phone | 17 days ago |
|
Brampton
|
Internet | 18 days ago |
|
Sherbrooke
|
Wi-fi | 18 days ago |
|
Toronto
|
Internet | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Kenbmac (@kenbmac) reported@cogeco My service is so slow I can hardly get online. Seguin, On
-
Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported@cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time
-
Barsky (@Barsky420) reported@justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider
-
LynRandom1965🇨🇦 (@LynRandom1965) reported@blogTO Rogers just hiked my phone. Cogeco just hiked my tv. What ******* ever. Tell me something new. It's called a **** the consumer monopoly.
-
kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****
-
t time (@rocketjr12345) reportedOntario wide cogeco outage #GetMeOutOfThisProvince
-
justatroll (@wil56379) reported@cogeco is there an outage in Brights Grove Ontario N0N1C0
-
Patricia (@CanuckFootball) reported@cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?
-
Afrodyliac (@afrodyliac) reported@xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.
-
Maple Leaf Fan (@Maple_Leaf_Fan) reported@KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up
-
Bob Loblaw (@Avocado26430508) reported@cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs
-
MamaStyles (@MamaStyles77) reportedIt took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end
-
Dianne Williams (@SDM_1900) reported@cogeco Still problems!! Phone goes dead.
-
Fyble (@Fyble) reported@cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service
-
end-of-suburbia Silverthorn (@endofsuburbia) reported@itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.
-
Amanda (@Amanda90097805) reported@cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys
-
McBay Family (@McBayFamily) reportedHey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?
-
Coming In Hot (@ComingInHotSens) reported@SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi
-
Raphaël Vignes (@RaphaelVignes) reported$CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.
-
Norm (@quietlybless) reportedIt says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng
-
Lexi (@Lexi58746074319) reported@wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.
-
Alan Cross 🇨🇦 (@alancross) reportedOh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:
-
Robin DaHood (@Shereto2) reportedHow rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco
-
katie MINISH CAP ENJOYER (@yanitaoo) reported@cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO
-
🇨🇦 Make It Home YGK (@MIHomeYGK) reportedMassive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.
-
macchi (@havn_espresso) reported@cogeco **** you for blocking my Internet box an hour before the world cup
-
Sport Junkie (@adrenalinehooks) reported@cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for
-
Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.
-
fck your fascist pancakes (@dubsy54321) reported@cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.
-
Allan Gao (@Allan_Gao12) reportedI cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers? @cogeco