Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (8%)
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E-mail (4%)
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Wi-fi (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Scarborough, Kingston, Calgary, Montréal, Toronto, Milton, Mississauga, Georgetown, Brampton, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa and Unionville.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Internet | |
| Kingston |
Internet | |
| Calgary |
Internet | |
| Montréal |
Total Blackout | |
| Toronto |
Internet | |
| Milton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Trish
(@Trishy_R) reported
@cogeco @cogecohelps Anyone else having issues in Stoney Creek. I checked the map it said it was resolved at 4am. Mine just went out about 15 mins ago.
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Royal
(@Royal42400885) reported
@cogeco Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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Erc820
(@erc820) reported
@IronSmithyTV @cogeco 8-10 days to be without a service that is already existing is a REALLY long time.
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Peter D.
(@PeterBruinsFan) reported
@cogecohelps @cogeco Hey, Cogeco. Thanks for your thoughts and prayers. Try providing the service I pay over $200 a month regularly.
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Royal
(@Royal42400885) reported
@cogecohelps Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogecohelps @cogeco @CogecoBusiness Hi, it turned out that the guy I got, who I could barely understand, was a residential customer guy and he didn't ask me if I was a business customer until well after 12 minutes. I eventually got someone useful.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
@chucklz86 @ONgov Rather ironic that this is announced and my @cogeco internet goes down again today. Let’s spend that money quickly.
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Brittany Legere
(@BKLegere) reported
@cogeco Anyone else have no internet it is down in Burlington #Cogegodown please fix it as
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Jay
(@jswarley29) reported
@cogeco your equipment is garbage. The DVR only ever seems to work when it wants to. I had a one pass set up that’s been recording the same show week after week and tonight it just decided not to record. This happens constantly. I can’t wait to cancel your service for good.
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gage roberts
(@Algea_Eris) reported
@cogeco i just switched from you guys. your internet is just garbage cant stay connected for longer then a day and constantly have to move closer to the router. you guys should quit the internet game you guys suck so bad
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IronSmithy
(@IronSmithyTV) reported
@cogecohelps @cogeco I have called the service line and was told 8 to 10 business days... that's a long time away from my community and my work! Having called should I still fill out the form you mentioned? Thank you for reaching out!
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogeco @CogecoBusiness Your telephone support is atrocious!!! 11 minutes to verify account so far, on hold. Incompetency. #fail
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
@cogecohelps @cogeco According to your website the outage could last 3 hours before it’s fixed. I’m hoping that is a longer estimate than you really expect.
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🇨🇦 LuvMyJays ⚾️ Double vaxxed!
(@SuzanneHouser) reported
@cogecohelps My question: why is Cogeco selling a package without advising the app doesn't work on the TV right now?
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Gretchen Lee
(@GLP75) reported
Once again @AtlanticBBInc fails to respond on the DM platform they directed me to use. Hours wasted trying to get some resolution to the challenges I’ve experienced as a new customer. Hey @cogeco are you paying attention to how the US arm is tanking your customer satisfaction?
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FunB-TV
(@FunBTVYT) reported
@IronSmithyTV @cogeco I feel the struggle, we have one provider here and they can pretty much get away with what they want here, so if they go down it takes them forever to get things fixed, will be right here waiting for the streams sir.
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Royal
(@Royal42400885) reported
@cogecohelps @cogeco So, you don't want to do anything about horrendous customer service but you want me to read your terms of service? how does that makes sense??
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Seed 🇨🇦
(@seedsnep) reported
The very nice internet guy from Cogeco has confirmed my internet line is ****** lol said something but a bad amplifier in the junction box across the street should be fixed in a week or two. Luckily I still have internet it just drops back to dial up every now and then lol
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Marika Breeze
(@WhateverMarika) reported
@PetroliaIndie Very happy I can watch this one! It's too bad most of us county folk couldn't access the YourTV debate since we don't have Cogeco. I am looking forward to what I assume will be a spirited debate.
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GreatGazoo
(@__GREATGAZOO) reported
@cogeco service in south east Oakville has been down since midnight. Is it still down or reboot my modem/router? Thanks
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Royal
(@Royal42400885) reported
@cogecohelps @cogeco I am providing free exchange and uncensored ideas. too bad if you don't like that your agents don't provide 'excellent customer service'
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Royal
(@Royal42400885) reported
@cogecohelps Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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Jyroth
(@Jyroth_) reported
@cogeco **** yourselves
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🌒 minimum hag ⁷
(@pickIeginger) reported
cogeco has a death wish bc why am i getting only 1 bar of wifi in my own damn house
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Royal
(@Royal42400885) reported
@cogeco After 1 hours and 10 mins COGECO disconnected what a joke customer service
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Voice2021
(@CANVoice2021) reported
@cogecohelps Postal code N7T1E5 have an outage my cogeco just dropped and the lights on modem come back and drop again.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
While I appreciate the text message from @cogeco informing me that my internet is down, this is the 2nd time in a week this has happened. People work from home & rely on stable internet. Not happy.
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Cale Crowe
(@Cale_Crowe) reported
Episode 2 of @cogeco being the actual worst internet on the face of the planet has commenced!
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Royal
(@Royal42400885) reported
@cogeco Called for a service upgrade and got service called instead - excellent customer service - what a joke
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IronSmithy
(@IronSmithyTV) reported
Once again had to cancel my stream thanks to my ISP @cogeco service issues! Today marks 4 days with intermittent service which has forced me to stop streaming until they can get it resolved! Thank you for all your patience! And I will be back live as soon as they fix it!! 😢