Cogeco Outage Report
Why is my Cogeco service not working?
Some problems detected
Users are reporting problems related to: tv, internet and e-mail.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 24: Problems at Cogeco
Cogeco is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (43%)
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Internet (36%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: North Bay, Sarnia, Brockville, Toronto, Ottawa, Kingston, Oakville, Milton, North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 North Bay |
Wi-fi | |
| Sarnia |
TV | |
| Brockville |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| Kingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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professormorphplays
(@MorphPlays) reported
from
Oakville, Ontario
@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have
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Fullmetal AllKenneth 🇨🇦
(@simplythekenny) reported
@JohnDou38694475 @startca Typically, with issues like these, Cogeco would be responsible for it. Without an absolute diagnosis, we can't tell who exactly is to blame but if Cogeco is responsible that might explain the miscommunication, the lengthening of the issue, and why Cogeco is actively brushing off.
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Jeff Codling
(@Circuitjc) reported
@startca It is getting worse not better. My connection into Cogeco (Sarnia) is strong... the routing after that is f'd. I'm tethered to my phone now it is so bad. Can't work. Please don't force me to go to FTTH with B(h)ell. I love you Start but if you keep doing me bad... :(
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nannyof3
(@Nannyof3munkins) reported
@markhmasters @TSNTennis Hi, this is OT but I use to be able to record several TSN Tennis matches at once. Now when I setup my recording I can only record say tsn865, not 863 simultaneously for Wimbledon. Same was for Roland Garos. Is this my provider Cogeco issue?
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James Heffron
(@jamesheffron) reported
from
Milton, Ontario
@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?
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Matt Lepp
(@Sprial_out) reported
@RAWaholic1 @startca If its a cogeco problem, theyre at their mercy..
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professormorphplays
(@MorphPlays) reported
from
Oakville, Ontario
@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!
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Kay B
(@kayleeb1991) reported
@JohnDou38694475 @startca I chatted at Cogeco earlier today and they said it was a ‘signal issue in the area’ so at least at that time even Cogeco thought it was their problem haha
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Stephen Wear Your Mask Clark
(@theMediaman) reported
@Bryson_M They're going to have to sell off some assets, like Bell did for MTS. I could see them selling off the division to Cogeco or @Videotron *me dreaming* If Videotron bought Freedom's mobile network, they'd have coverage in the four most populous provinces.
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🏳️🌈 No longer birthday but still Bi 🏳️🌈
(@Ryytikki) reported
@petesmaluck @startca @cogeco isnt this an issue with cogeco's lines that start uses? idk why you'd want to move there instead
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Start.ca
(@startca) reported
@PoodlesLLC Hi, The issue is not specifically with Cogeco. We have technicians working to resolve the issue from our side ASAP. Sorry for the inconvenience.
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Start.ca
(@startca) reported
@pasquino1975 Hi Bruno, We are sorry to tell you we have no current ETA. We are working to rectify issue as it is from our end not Cogeco.
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WaistedLoveWaistbeads
(@WaistedW) reported
@cogeco where is your customer service reps to answer your phones! I've been on hold 30:31 and counting 😒
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stephanie
(@lndmommy) reported
@cogeco internet is so crap that I lose connection to the internet while plugged in directly to the modem. Makes sense.
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Matt Lepp
(@Sprial_out) reported
@breachpunkrock @startca I mean you do you, but cogeco customers are also experiencing outages which suggests its an infrastructure issue, which cogeco is responsible for. Start just piggy backs on cogecos infrastructure, meaning theyre at cogeco's mercy right now ..
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caleb
(@lalicich) reported
@elonmusk Can you guys adjust price based on speed offered? Like j would love to support starlink over bell or cogeco but paying 120 for 50download doesn’t work for me I wouldn’t mind paying it for like minimum 200-300. Or change price for 50 download speed? Idk
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Doug Fuoco
(@DougFuoco) reported
@SammyJo58 @startca sometimes things happen that are out of peoples control. they worked all day to fix it and it seems to be working for me now. 6 hours out of 72 is a large percentage but couldn't he extend it by 6 hours? bell has down time as well i remember from being a customer. so does cogeco
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Alchemy Mondays 🎴
(@alchemymondays) reported
@cogeco can you get your **** together? Internets been running like **** for the entire freaking day.
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Geppetto
(@Djamwindsor) reported
@cogecohelps @cogeco No thanks Karen. We will just switch to a provider that doesn’t continually have issues.
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petesmaluck
(@petesmaluck) reported
@startca @cogeco you offering any deals incase they can't fix this in a timely manner?
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Cody Lemon, CCA-ON
(@clemon_11) reported
2/3 There was 2 lines effected, Bell and Cogeco. We called both companies to come fix the lines. Bell showed up within the hour and had our internet up and running within 2 hours. Cogeco said they wouldn’t come for another 5 days.
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myles dennis
(@mylesdennis) reported
@cogecohelps @cogeco A supervisor was supposed to call me this morning regarding my issues last night and so far no one has called??
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petesmaluck
(@petesmaluck) reported
@startca Is Cogeco down too, or just Start?
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Geppetto
(@Djamwindsor) reported
@cogeco Is it better than your **** cable service that is pixelating at a nearly unwatchable rate?
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Bradlifer
(@LauzonBradley) reported
@cogeco how is it third party websites have a better idea of outages and problems than cogecos website?
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Laney 👩💻🥄🍊🇨🇦
(@pawprints1986) reported
@JoBlakely42 Now all they need to do is work with existing area providers in areas where in my case @cogeco and third party companies that piggyback cogeco are really the only cable options to make it truly province wide support I'm eligible, but it's not offered here
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Ksenija
(@KKsenija) reported
@cogecohelps No help available, my Cogeco service has been awful this past year, very disappointed
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Bruno
(@pasquino1975) reported
@startca The support person I spoke to at start said cogeco issue? Have you contacted cogeco?
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AstraPfizered HannaH Dog🇨🇦🏳️🌈😷
(@PoodlesLLC) reported
@startca Cogeco is having trouble too and I know you use their lines .. ?
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Start.ca
(@startca) reported
@habibi_linda @petesmaluck Linda Linda, The issues that is occurring is not related to Cogeco. We are investigating issue from our side. We apologize for the inconvenience.