Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (8%)
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E-mail (4%)
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Wi-fi (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Scarborough, Kingston, Calgary, Montréal, Toronto, Milton, Mississauga, Georgetown, Brampton, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa and Unionville.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Internet | |
| Kingston |
Internet | |
| Calgary |
Internet | |
| Montréal |
Total Blackout | |
| Toronto |
Internet | |
| Milton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Grivel
(@RGrivel) reported
@cogecohelps Please help, we recently had Cogeco installed for tv, internet and home phone. The home phone uses wall jacks and has stopped working. I have used the chat and called an agent but have not solved the problem.
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Skiingmom🙋♀️🎿❄🇨🇦🇦🇹🍻
(@Skiingmom2) reported
Hey @cogeco what's up with Webmail? Keep getting errors.
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Taylor Ando (Imeson)
(@TaylorImeson) reported
I am amazed every day at how awful the Epico service that @cogeco forced me to get is.
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JOE EXOTIC
(@JoeExotic) reported
@cogeco My 85 year old neighbour has come over to my house three times this week now because he was having trouble with his new internet TV you guys sold him. You are a garbage company and I wish you nothing but pain.
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Wilson
(@Ottawan81) reported
@cogecohelps @cogeco No, you guys always ask me for an account password and I was never given one nor did I ever choose one, so no one ever helps me.
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Brianna H
(@Brianna64617087) reported
@cogeco pretty bad when you login and try to view your bill online and the error message is “403 forbidden”.
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Wilson
(@Ottawan81) reported
@cogecohelps @cogeco I've called in, this is how I know it's a problem. Three times I've called to one of your agents and they end the call when I say I have no PIN. I appreciate your attempt to placate me, but it hasn't helped at all.
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Wilson
(@Ottawan81) reported
It's beyond me that @Cogeco raised their rates when their service is so inconsistent. Perhaps I pay as consistently as they provide me internet. Absolutely the worst. Wish Canada didn't have only a handful of providers so that Cdns had more choice.
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Dj
(@DJennings2012) reported
@TekSavvyCSR @TekSavvy Cogeco tech arrived today, 4d w/out iinternet/voip service. Turns out, AS WE SAID on Wednesday, our service went out within 5 min of the cogeco truck arriving at the house next door. Apparently the tech took OUR line and connected it to the house NEXT DOOR. NOT IMPRESSED!
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Simon Kay 🏴 🇭🇰 🇨🇦 🇺🇦 🍀
(@scottishsimon) reported
Three months and we're free of @cogeco and the biggest misnomer @cogecohelps (helps!). The service drops out constantly. Right now is the second night in a row where we are in Belleville. Can't wait to get rid...
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Natalie Anderson
(@thicky_boo) reported
Can @TheWindsorStar please do a story on @cogeco about how horrible their services are. Something needs to be done!!!
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Adnan M
(@Adnan_M01) reported
Extremely disappointed with @cogecohelps customer service. We went in and changed our modem, reset it 100 times, and patiently waited on a call for 1 hours only to hear that the earliest COGECO could send a tech is after 3 days.
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Cass(andra) aka Ambuface
(@orangeambu) reported
Hey @cogeco or @cogecohelps is there still a connection issue with the internet still because my modem doesn't work the power light is on but everything else is not or flashes orange when there's a problem.
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Yvette H 🇨🇦
(@Y_vettey) reported
@cogecohelps It would be great if Cogeco EVER helped, but unfortunately I will need to go to another provider for customer service. Is there any company out there with good customer service? #Rogers where are you, please come to my town I beg you!
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Cogeco Ontario
(@cogeco) reported
@JimPete76167024 Hello Jim, I'm very sorry to see that your service is not working properly. One of our Specialists, Customer Relations will contact you in private messages via @cogecohelps. Thanks! - Tristan Cogeco
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Aidan burgerking
(@AidanMcheese) reported
from
Kingston, Ontario
Bell wifi actually has the worst customer service @Bell I thought Cogeco was bad lmao
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Wilson
(@Ottawan81) reported
@cogecohelps @cogeco Yes, I've tried calling and you guys put a password on my account that I never chose and was not advised of, so I am unable to make changes to my account. No one ever provides solutions to this problem. It's my account and I can't do anything to it. I'm just going to cancel it.
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ChrisPBrinks
(@Chrispbrinks) reported
@gramshelper @pdejager @CheriDiNovo I’ve searched Ontario and the prospects for affordable rent for a 3 bedroom house are not promising and when I find affordable the bell/cogeco service availability tools show I can’t get sufficient connectivity for my WFH job.
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Cass(andra) aka Ambuface
(@orangeambu) reported
@cogecohelps for the last 3 days my mum (account holder) & myself have been trying to signup for the my cogeco & NEVER do we get the code it says it sent this is VERY FRUSTRATING what's going on we have the account number & pin but it doesn't send it!!
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Andrew P DeCorte
(@adecorte79) reported
@cogeco This was 14hrs ago, how long does it take to bring back services? Big surprise that it's down again!
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YourTV Ottawa Valley
(@yourtvov) reported
@cogeco Very exciting to see a customer care centre open up!!!!
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Bernie Bernie
(@BernieBernie2) reported
@cogeco Cogeco TV guide does not match what is happening on tv, bad for cogeco
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ShweeLeigh1616
(@ashleigh_latham) reported
Finally able to get @Bell Fibe in our area! Already canceled the worst service we've ever with @cogeco ...so excited to get great service again!!
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trig
(@golbmchallenge) reported
@Sportsnet how have you not fixed the Cogeco login on iPhone app? It has been THREE MONTHS! At least! Ffs! Get it together! You sign in and then it takes you right back to the page asking you to sign in. Can’t use the program AT. ALL.
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Bob Smith 🇨🇦
(@RG_BobSmith) reported
@cogecohelps Hi Kim, doesn't Cogeco send out tweets when there are service interruptions instead of asking customers who don't have service try to go online?
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Yvette H 🇨🇦
(@Y_vettey) reported
@cogecohelps I did and of course ten minutes in he disappeared, no response once again. Cogeco customer service is terrible
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
Cogeco keeps going up and down. @cogecohelps what's the deal in Pembroke right now?
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rae ann asselin
(@ragell) reported
@cogeco having problems with my epic tv. Getting this error when trying to watch my pvr recording. Plus one recording didn’t today. Error code 4-44-3043
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Wayne Sankarlal
(@wsankarlal) reported
@cogeco I just called to let you know a tree has fallen on what could be your cable and the earliest that a technician can come to investigate is Saturday?? If that doesn't say customer service I don't know what does.
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It's Medically Necessary
(@IMNCanada) reported
@TanyaFusco Weird. I've had dry loop DSL and other services through TekSavvy and they got stuff escalated through Bell/Rogers/Cogeco faster than I ever could. I'd say that's a Comwave issue.