Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (68%)
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TV (17%)
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E-mail (5%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Ottawa, Mississauga, Toronto, Montréal, Welland, North York, Ancaster, Milton, Québec, Brampton, Whitby, Burlington, Grimsby, Woodbridge and Stoney Creek.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Internet | |
| Ottawa |
TV | |
| Montréal |
Wi-fi | |
| Welland |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Eh?
(@spikyjuice) reported
@DILLIGA41900881 @cogeco Not like some of us don’t have online businesses lol… you know.. to make money so we can fix the damage to our stuff? Get a life.
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Eli C-W
(@elicw10) reported
@cogecohelps @KiloAlpha11 I mean sure, but since a couple other ISPs are fine, and 40-65% of the city has power - fair to ask why Rogers doesn't have to wait on an update from (a non-existant) entity called Peterborough Hydro, but Cogeco does, no? Still, not mad. If you said the wires were down, all gucci
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Padma 4.0
(@Padma4Point0) reported
@cogecohelps How were you able to work? Who’s your service provider?! Oh…and telling people “(t)hat’s a wrap” (without anyone from your company to respond to queries for 12 hours) when they’re cut off from their service is rather gauche wouldn’t you say? #cogeco
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WeedStreet420
(@WeedStreet420) reported
@GoBlueCdn @cogeco @cogecohelps I have the same ****, I've never seen anything as buggy and slow as Epico, I hate everything about it. Android TV was a great idea but the hardware sucks. Keeps crashing and restarting multiple times every day.
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Mary Jo Jones
(@_MjJones) reported
@PVNCCDSB Rogers and Cogeco service is out in many areas. Many people will not be able to access any information regarding school closures.
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Elke Hickingbottom
(@elkehckngbttm) reported
@cogeco This is ridiculous! Have had power since Saturday! Still no internet and cable for L7G! What are you even doing? You guys are a joke. Bell fibe service has been virtually uninterrupted. Will be switching asap.
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𝒌evin 𝒎𝒂𝒄𝒕𝒂𝒗ish
(@kmactav) reported
Why is it that every time I check with @cogeco about my internet outage, the website tells me that they expect the problem will be resolved in *exactly* 60 minutes. 3x this morning. Now that I know this I won't need to check. It'll be fixed in 60 minutes, regardless when I ask.
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violet
(@Voidmysticfalls) reported
@KiloAlpha11 @cogeco I’m near George street and it’s still out the estimated resolution time keeps going up by an hour
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ArtByWilliam
(@artbywilliam) reported
12:38 am; @cogeco is back but, running 1/4 of overall speeds vs 1TB downloads that it should be. Happy to have service again after 12 hours of burning up my mobile data. Hope line strength is corrected.
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Matt Gabbett
(@gabbett_matt9) reported
@RetirementLif @cogecohelps The even more frustrating part is my cable and internet was working after the hydro outage, and then it randomly went out at 7pm. There’s clearly another issue they aren’t telling us. Their cogeco outage webpage just also keeps telling you a different time every hour.
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𝒌evin 𝒎𝒂𝒄𝒕𝒂𝒗ish
(@kmactav) reported
I couldn't resist. Checked @cogeco again at 8:31 am. It says the outage will be resolved at 9:31 am. It's good to know they are making progress.
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Bradley O'Toole
(@bradnewt00) reported
@Earthma27960017 @cogeco same here no problem getting power back but having a tough time getting cogeco back online. Other ppl I know as soon as there power was restored so was there cogeco no problems
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Heisenberg
(@TheeWhoKnocks) reported
@cogecohelps Hi Cogeco Steven ...thanks for replying. Yes there is an issue since Saturday in my specific postal code. Just hoping it gets resolved soon, as I need the internet.
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Kay
(@Kay33549518) reported
@elkehckngbttm @cogecohelps @cogeco Yep I've been checking this link for a while and then I learned it's just giving me garbage automated "info" which means nothing
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Neil Morton
(@neilmorton) reported
Is Cogeco down in Peterborough? I hear some have it back but we don’t in our area in west end. @cogecohelps @cogeco
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JennLBM
(@JennBonBon) reported
@FinneganBC @cogeco I called and sat on hold for 20 minutes just to have @cogeco blame Burlington Hydro. A generator could probably solve the issue and not piss off thousands of their customers but what do I know...
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Court Bayes
(@intoxautistic) reported
So much for getting service back by 10:30 pm last night #cogeco we still don't have any and my data is barely working so I'll be lucky if this even posts
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Elke Hickingbottom
(@elkehckngbttm) reported
@cogecohelps That link is useless. It is on an automatic time update. If it were accurate I would have had my service back yesterday! @cogeco
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Tyler Clouthier
(@TylerClouthier) reported
@cogeco I have been checking your outage page that defaults to an hour longer from the time the page loads, now its 404 after telling me my outage was resolved, Cogeco wtf you doin baby?
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Dennis Forbes 🇨🇦
(@InstantGrudge) reported
@cogeco Why does your outage tool keep marking it as resolved, then adding a “new” outage. This is classic metric manipulation.
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Paul
(@PJCBTMLDOGS) reported
Good morning @cogeco @cogecohelps any chance we can get a realistic idea when we might get service back, I understand the storm but every hour the check for outages message says next hour. Just give me an honest timeline ffs.
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Mary Brighton
(@MaryBrighton) reported
@BrianEllis1 @cogecohelps Any luck with this yet? Our postal code is saying no Cogeco outages. Tried resetting modem etc but still not working, @cogecohelps
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Bill Millar
(@bmillarjr) reported
@cogeco Finally back online after nearly 24hrs without service and without meaningful updates. But, thank you.
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Creating Utopia
(@creating_utopia) reported
@cogeco Your website says my outage has been resolved - and it has not. It’s been almost an entire day now and my power didn’t even go out.
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Dale Northey
(@deanorthey) reported
@cogecohelps Power is slowly returning around Peterborough but still no service. Is the power out at the @cogeco plant/servers?
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AGoToGuy
(@AGoToGuy321) reported
@GoBlueCdn @cogeco @cogecohelps Buy yourself an Nvidia Shield Pro and online streaming service and never look back.
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Sarah Lecky
(@LilSarahBelle) reported
@JamesConnor1999 @cogeco Are you aware the reports of hurricane force winds? With trees and poles broken and uprooted? No tornadoes but hundreds of downbursts, which causes the same type of damage.
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GoBlueCdn
(@GoBlueCdn) reported
@WeedStreet420 @cogeco @cogecohelps How they actively rolled out this garbage product, constant commercials, and keep converting customers to it, is a good way to get more cord cutting.
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Jeannine Taylor
(@wiredwoman) reported
Just got a power ETA for east city of Wednesday night 11 pm. Glad we have the baby generator but waiting for Cogeco or Bell service. #ptbo
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Heisenberg
(@TheeWhoKnocks) reported
@cogeco Can't watch a movie ...I have no freaking internet or cable ...horrible service!