Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	11 days ago
Toronto	Total Blackout	15 days ago
Oakville	Phone	18 days ago
Brampton	Internet	20 days ago
Sherbrooke	Wi-fi	20 days ago
Toronto	Internet	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  terk (@itsterki) reported 6 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  Tim Lowe (@rivinnorthbay2) reported 8 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Robin DaHood (@Shereto2) reported 9 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  D.S (@Davidschonitz) reported 12 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  Bob Loblaw (@Avocado26430508) reported 12 minutes ago

  Hey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal

• 
  O'bs 🇨🇦 (@obinson) reported 13 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  TheBigM (@johnref59) reported 14 minutes ago

  @CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.

• 
  Bob Loblaw (@Avocado26430508) reported 14 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 19 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Redinhamilton (@redinhamilton) reported 19 minutes ago

  @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

• 
  Don Christie (@Don_L_Christie) reported 21 minutes ago

  @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

• 
  Kevin K (@Tiger_JY) reported 22 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  CRASH (@asharpe004) reported 22 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Rexraptor (@Rexraptor19921) reported 26 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  JerryP (@yarop) reported 27 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

• 
  Amanda (@Amanda90097805) reported 28 minutes ago

  @cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems

• 
  Emshay* (@DrHawken) reported 30 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  Amanda (@Amanda90097805) reported 33 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 39 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  Patricia (@CanuckFootball) reported 43 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  JerryP (@yarop) reported 48 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Raphaël Vignes (@RaphaelVignes) reported 49 minutes ago

  $CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.

• 
  Torontonian (@YYZ2YGK) reported 49 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  Allan Gao (@Allan_Gao12) reported 51 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  The Wise Elephant (@TheElephante) reported 53 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  t time (@rocketjr12345) reported 55 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  Robert Laing (@RobertLaing10) reported 55 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  D.S (@Davidschonitz) reported 56 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  Sampson.d.ramm (@SampsonRamm) reported 58 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 60 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦