Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (51%)
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Internet (29%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington, Brampton, St. Catharines, Toronto, Stoney Creek, Watford, Kingston, Port Hope, North York, Georgetown and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Cornwall |
TV | |
| Mississauga |
Internet | |
| Montréal |
TV | |
| Bradford West Gwillimbury |
Internet | |
| Leamington |
TV | |
| Leamington |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Goldstein
(@emmagoldstein95) reported
from
Greater Napanee, Ontario
@cogeco why is there been so many freakin’ outages in my area the last month?? Even if they’re in the middle of the night it’s starting to get ridiculous…its becoming a multiple times a week issue!
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“Rose City Rebel” Robert Lewis II
(@TheRobertLewis8) reported
@CdnMountainMan @cogeco Yeah, Cogeco decided to not allow me to sign in to TSN GO until AFTER it happened.
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MaryAnn Thompson
(@maryannht) reported
@cogeco. Outage in Dundas. Getting soooo tired of outages for the money we’re paying and you’re increasing our bill in September??? For what? Not consistent good service which is what we’re paying for. Looking hard at other providers.
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Mlle Karen
(@mlleKaren) reported
@blairs1 @cogeco We are paying for an unavailable service.... That's funny 😡
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Rob
(@BorealBugsy) reported
@CTVNews Ironic that I just got notified that my Cogeco bill is going up....again, one sided contracts like WTF
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Yuri
(@nameisyuri_) reported
Wow the internet has been down for a while , Cogeco is trash
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FaZe saturns
(@sat7rns) reported
@cogeco fix your ******* wifi
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Kimberly
(@momgosomething) reported
Hi @cogeco we haven’t had proper wifi service since Tuesday which is awful since our kid was hospitalized. Do you know how you communicate with the medical team? You guessed it - virtual video calls He’s home now but… Monday we have appointments. Yes, everything is plugged in
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ETen
(@eten00) reported
@cogeco got notification through email that rates are going up … your service is not that good to be increasing rates I think it’s time to seek out a new provider #no #cogecoisnotthatgood
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Brooks
(@Brooksfromdabay) reported
@cogeco can you confirm an outage in north bay? This is the second day with poor/no service. This is getting frustrating. Bills are going up and service going down?
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🇨🇦LordRob🇨🇦
(@Rowbear2001) reported
@cogecohelps @cogeco Turns out it was a connection issue with the router. All good now. I do wish technicians would call back if the call gets cut off. Like when we have to restart the router which affects the phone.
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Should Be Golfing 🏌🏻♂️
(@Peterson09N) reported
@theJagmeetSingh While you’re at it, can you get internet rates down as well? The few main companies control everything and rates are insanely high. Here’s looking at you Bell, Cogeco, & Rogers
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Thriftyc90
(@thriftyc90) reported
@cogecohelps @ cogecohelps Just rec'd an SMS from Cogeco confirming there is no service on my street. I work from home full-time and I am unable to work when there is no Internet. This happens quite frequently as you can tell from my past tweets/DMs. What will be done to rectify this? @cogeco
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Franky Biz
(@BiztheWiz) reported
@Oakvillehydro No power outage, but Cogeco cable/internet service stopped at the same time at Neyagawa & River Oaks. I suspect it’s related.
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Cogeco
(@cogecohelps) reported
@philliphodgson Hi Philip. I can check for sure. Looks like we do have an outage in St. Catharine's. I'm not sure what the issue is just yet, but I can tell you there is a team working on the resolution. It should be fixed shortly #Cogeco #Alisha
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Anthony Rinaldi
(@arinaldi1993) reported
When bell won’t do a single thing to keep you as a customer besides suggesting lowering your internet speed and removing channels to lower your bill I guess you go with cogeco….@Bell
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Stuart Johnston
(@StuartJ_) reported
So Aug 25 @cogeco emails to say they've increased my internet speeds AT NO CHARGE bc I'm such a good customer!! 2 days later another email says my rates are going up next month. Howzzat for good customer relations eh?🤦#mixedmessaging
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Stephen Blair
(@blairs1) reported
@mlleKaren @cogeco I missed one of the biggest things to happen in pro wrestling in years. yet my those who streams illegal television had no issue. seems backwards
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dan pozzobon
(@Dpozz1314) reported
@startca internet down in st catharines? No reported Cogeco issues. What’s happening?
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Bonesy
(@timbonehill) reported
@cogeco isn’t it friggin’ ironic on the day that you email your customers about raising rates and my home wifi connection is god awful. 🤡
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🇨🇦LordRob🇨🇦
(@Rowbear2001) reported
@cogeco Is anyone else having trouble with the apps on TiVo? I keep getting error code V315. I've done everything to reset the box but still says error. Netflix, YouTube, Prime.
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Brad
(@rcgfrosty) reported
@cogeco asking for a friend, they received email which looks like it’s from Cogeco stating that there internet service was upgraded on behalf of Cogeco for being a long standing customer. Fishing email or does this happen. Feel@free to Dm for other details
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“Rose City Rebel” Robert Lewis II
(@TheRobertLewis8) reported
from
Welland, Ontario
Shoutout to @cogeco for making me miss the return of CM Punk. You’re the WORST.
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Yuri
(@nameisyuri_) reported
@Sevenfold262 Cogeco is trash , I have gigabit internet but Cogeco has alot of issue
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jesus_sold_weed
(@jesus_sold_weed) reported
@cogeco fix your ****** app
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Chris Kaltwasser
(@ChrisKalt) reported
from
Sarnia, Ontario
@JadahParadox @leahvallee @comcast It's a monopoly. That's what happens. Canada isn't different. Just got up here and spent 4 days escalating support tickets thru Cogeco to enable MSNBC which is in our package. I'm pretty sure it was off for all of Ontario. I should get royalties.
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🗼TowerGuy🌲
(@tower_Guy) reported
@fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.
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DShipley
(@dshipley79) reported
@cogecohelps Is there an outage in Sarnia currently? They were connecting the Bell Fibe lines on our street today and now our Cogeco TV and internet is down…
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Chris Kaltwasser
(@ChrisKalt) reported
@JadahParadox @leahvallee @comcast Last Friday Cogeco gave me a ticket number and told me to call back Tuesday because the escalation team was off until then. So I waited to find it was a bogus ticket number. Opened another to find guy it was rejected due to operator error. The third guy gave a ****, it now works.
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Sandi - caring for others = caring for you
(@sandi89701936) reported
@DaleV73 @David_Moscrop I have Cogeco and I have to admit not comparing prices. The difference in my experience has been excellent customer service with Cogeco.