Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (54%)
- TV (21%)
- Wi-fi (14%)
- Total Blackout (5%)
- E-mail (4%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, and Saint-Philippe-de-La Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 10 hours ago |
|
St. Catharines
|
TV | 2 days ago |
|
Brockville
|
TV | 2 days ago |
|
Toronto
|
Internet | 4 days ago |
|
Pembroke
|
Internet | 7 days ago |
|
Vancouver
|
Internet | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Fyble (@Fyble) reported@cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service
-
💯JT.💯 (@JimmyT2022) reported@cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY
-
José Salazar (@jasalazar01) reportedHi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.
-
Scott Miller 🇨🇦 (@Prophet12_ca) reportedIs #cogeco down right now? When will it be back up? Any reports?
-
Rexraptor (@Rexraptor19921) reported@cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage
-
MrsB (@mrsburnside2011) reported@cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.
-
katie MINISH CAP ENJOYER (@yanitaoo) reported@cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO
-
mike caldwell (@caldwellport) reported@cogeco Any estimated time of service return.
-
🇨🇦 Make It Home YGK (@MIHomeYGK) reportedMassive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.
-
Alan Cross 🇨🇦 (@alancross) reportedOh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:
-
Soki Lawson (@sokilawson) reported@cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship
-
JerryP (@yarop) reportedWhat a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.
-
Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
-
ari runeys☾ (@serizah) reported@cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening
-
Evan Cochrane (@cochrane_evan) reported@cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?
-
Norm (@quietlybless) reported@cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng
-
Ashleigh Atkinson (@IronForgedFit) reported@cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.
-
Clifford Mathew (@cliffmathew) reported@MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.
-
David Hawkins (@hawkpapersizors) reportedI don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days
-
Norm (@quietlybless) reported@handiclapper @cogeco @CRTCeng He said he's a Canadian born Nigerian.But again , if you're educated in the school system and bothered to get to know or hang around another culture , your accent isn't as thick as those that just arrived here. Never. This woman just didn't speak the way he liked.
-
Ultra MAGA Kelly (@KellySuzanne9) reported@corpcapture @cogeco All internet down around central Texas. Was this an attack ?
-
Kathy (@Friendshipgal) reported@cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back
-
Norm (@quietlybless) reportedJust another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.
-
O'bs 🇨🇦 (@obinson) reportedCogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.
-
D.S (@Davidschonitz) reported@scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.
-
Richard von Stauffenberg (@RickvonStauff) reported@CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.
-
zubic (@zubic_eth) reported@Steve3Chang @cogeco @Starlink Facts. Awful service…
-
🎮Joey🎮 (@BlazeFirestorm) reported@status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.
-
Elle Jensen💕🇨🇦 (@Michels_elle) reported@cogeco Terrible!
-
Norm (@quietlybless) reportedIt says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng