Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (14%)
• E-mail (4%)
• Total Blackout (4%)
• Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Bells Corners, Toronto, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

City	Problem Type	Report Time
Bells Corners	E-mail	8 hours ago
Toronto	Internet	8 hours ago
Toronto	Internet	8 hours ago
Ottawa	E-mail	8 hours ago
Toronto	Total Blackout	8 hours ago
Toronto	Internet	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clay Berlo (@cberlo) reported 5 minutes ago

  @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

• 
  CARTY CARTY (@deliaflower1) reported 7 minutes ago

  @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

• 
  THE Debster Mistress 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇮🇪 🖤 (@Debstermistress) reported 7 minutes ago

  @cogeco is saying there’s been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.

• 
  Muskoka411 News (@Muskoka411) reported 8 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  José Salazar (@jasalazar01) reported 15 minutes ago

  Hi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.

• 
  Kathy (@Friendshipgal) reported 20 minutes ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

• 
  Adamomni (@atpracs) reported 20 minutes ago

  @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

• 
  eppigy (@eppigy) reported 21 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  terk (@itsterki) reported 21 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  end-of-suburbia Silverthorn (@endofsuburbia) reported 22 minutes ago

  @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 28 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  urskims (@Urstrulykarims) reported 33 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  Shannon Lee (@shannleevee) reported 34 minutes ago

  @GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 38 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  Norm (@quietlybless) reported 38 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  Broken Blue (@BrokenBlueOrg) reported 39 minutes ago

  Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 41 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  JMFH (@HeideckerJoel) reported 42 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 43 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reported 46 minutes ago

  Cogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 46 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 47 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  kait/POODY (@kitty_kattkait) reported 48 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Clanker (@clanker69420) reported 49 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  kait (@kitty_kattkait) reported 49 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 51 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  zubic (@zubic_eth) reported 52 minutes ago

  @Steve3Chang @cogeco @Starlink Facts. Awful service…

• 
  Evan Cochrane (@cochrane_evan) reported 1 hour ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Jimmy Says (@NevadaTestSite) reported 1 hour ago

  @oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?

• 
  JerryP (@yarop) reported 1 hour ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.