Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (55%)
• TV (20%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, and Saint-Philippe-de-La Prairie.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
St. Catharines	TV	4 days ago
Brockville	TV	4 days ago
Toronto	Internet	6 days ago
Pembroke	Internet	8 days ago
Vancouver	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fyble (@Fyble) reported 6 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  John Toles 🇨🇦 (@JohnToles) reported 7 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 10 minutes ago

  @cogeco outage in Renfrew

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 11 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 20 minutes ago

  @cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved

• 
  Torontonian (@YYZ2YGK) reported 21 minutes ago

  @cogeco There is no patience from me Camille. Our service was working and is now out again. As I said in a previous post, I will be calling Cogeco tomorrow to see when my contract is up and promptly switching out. Cogeco service is amateurish at best.

• 
  Hugh G Azzol (@MrTuffster) reported 22 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  JerryP (@yarop) reported 24 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Colin Purcell (@colinpurcellx) reported 24 minutes ago

  @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

• 
  The Son of God (@touchescodling) reported 26 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Soki Lawson (@sokilawson) reported 27 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  Lesley (@Lesley_Bergen) reported 32 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Norm (@quietlybless) reported 33 minutes ago

  @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 34 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Lexi (@Lexi58746074319) reported 35 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Sharon Desr (@SharonDesRO) reported 37 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  💯JT.💯 (@JimmyT2022) reported 37 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  Lexi (@Lexi58746074319) reported 38 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 40 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 42 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Patrick (@pnbbeall) reported 43 minutes ago

  By the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.

• 
  Rexraptor (@Rexraptor19921) reported 44 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 52 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  💯JT.💯 (@JimmyT2022) reported 54 minutes ago

  @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY

• 
  urskims (@Urstrulykarims) reported 56 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported 58 minutes ago

  @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤

• 
  john (@leafsfan381) reported 59 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  Clanker (@clanker69420) reported 60 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  Hugh G Azzol (@MrTuffster) reported 1 hour ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 1 hour ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.