Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (50%)
• TV (19%)
• Wi-fi (18%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	9 hours ago
Toronto	Wi-fi	1 day ago
Montréal	Wi-fi	1 day ago
St. Catharines	Wi-fi	1 day ago
Mississauga	Internet	6 days ago
Toronto	E-mail	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gg (@bruins31311) reported 16 seconds ago

  @cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 1 minute ago

  @cogeco Is there an estimated time until we see service returned?

• 
  Fyble (@Fyble) reported 7 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  Crystal Vargas (@IConcedeToNoOne) reported 10 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.

• 
  Rolomite (@rolomite) reported 13 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Bob (@DogLifeOntario) reported 14 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 18 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Sport Junkie (@adrenalinehooks) reported 18 minutes ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Don Christie (@Don_L_Christie) reported 18 minutes ago

  @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

• 
  Canadian Dividend Investing (@CDInewsletter) reported 19 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Sport Junkie (@adrenalinehooks) reported 21 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 22 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Lexi (@Lexi58746074319) reported 24 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 27 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 28 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 35 minutes ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  Amanda (@Amanda90097805) reported 35 minutes ago

  @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

• 
  Barsky (@Barsky420) reported 37 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  Allan Gao (@Allan_Gao12) reported 37 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 37 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  The Wise Elephant (@TheElephante) reported 39 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  B.Ray (@blueice1980) reported 40 minutes ago

  @cogeco Is north bay part of this outage

• 
  kevin (@ezrock_tor) reported 46 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 47 minutes ago

  @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 48 minutes ago

  @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

• 
  Heisenberg (@IvantheTerr72) reported 52 minutes ago

  @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 53 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 54 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  O'bs 🇨🇦 (@obinson) reported 56 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Hugh G Azzol (@MrTuffster) reported 59 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.