Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (23%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Markham, Toronto, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Hawkesbury |
Internet | |
| Ottawa |
Internet | |
| Markham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mahesh Kumar
(@Mkumar84) reported
@cogeco Waiting. Been with Cogeco for more than 3 years. Never experienced this. Hoping for a quick resolution. My phone’s data will be over soon.
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LilLuigi
(@LilLuigiBro) reported
@JessPetrella82 @cogeco Maybe you should speak to the Manager of the internet! I bet you stating useless information while technicians are working hard will forsure help solve this issue! Keep up the good work Mrs.Twitter Fingers!
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Mike P
(@zurberts) reported
@justincooke182 @cogeco Thanks. I confirmed the DNS change works. Thanks Justin. Sucks that there is an outage but at least this works around it.
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Tracy McDonald
(@tkmaccers) reported
SWPS , some stf & stdnts may be expc’g the following. Cogeco posted: we are investigating an issue impacting our Internet services. Our technicians are working to resolve this situation as soon as possible. @SandwichWestPub @kathlearn @toddawender
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Amy
(@Amy12724680) reported
@Carminevittori5 @cogeco I hope that if all the customers pay less money for this hour (more for me cuz it's not back yet), and all the problems that created Cogeco doesn't (by interrupting service) complaint and will b able to survive right.
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John Dennis
(@JAD216) reported
@CHEXNewswatch It came back on , but it is slow response. I would think that it may be by-passed the issue for repair thus becoming SECOND in line to host of Internet space. Seems every winter there is a fiber line cut or damaged beyond Cogeco's control.
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Bryan de Paepe
(@bdepaepe63) reported
@JessPetrella82 @cogeco It's called entropy and all matter is subject to it's effects. Computers will eventually all have an internal connection break, just like cars they will break down eventually, nothing lasts forever.
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Costa K
(@Costa_Klad) reported
@cogeco @OakvilleMayor Can you please publish instructions for users to change their DNS to googles DNS which would solve the problem for them until you fix your DNS servers
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Chun-Chih (David) Wang
(@ChunChihDavidW1) reported
Second day of the winter semester remote working/learning and #cogeco internet went down. It's going to be a long year.
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Michael Ye
(@yepangzi) reported
@cogeco The price is so high compared to that in GTA, and yet the service is so questionable
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Angelo Lariccia
(@aisforangelo) reported
@cogeco Appreciate any update asap, good or bad
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lesley edwards
(@lesley170) reported
@cogeco Any news on how long it will take? And is this disrupting internet service all over or just in Port Colborne ON?
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Camarogirl ☣️
(@ArkhamBatGirl) reported
@cogeco Mines been down since 4:30am. I signed up for notification by text and never received a text about this outage.
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Mahesh Kumar
(@Mkumar84) reported
@cogeco It seems to be working now but, very slow. Good to be back. Thank you.
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Peggy Grace
(@peggygrace71) reported
@cogeco My internet is back on but very slow!!
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Manaf
(@Manafhasan) reported
@cogeco Service in Oakville are back again but it’s so slow and unreliable
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SitecoreChris
(@SitecoreChris) reported
@carol_nasvytis @CBCAlerts @cogecohelps Can you login to your cogeco modem? If so you click on connections and wan then edit then where it says primary dns you click manual and enter 8.8.8.8 then where it says secondary dns set it to 8.8.8.4 then save. It will restart your modem then you will have access again
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diane 💕
(@dieanne_arts) reported
i was just gonna tweet bout how cogeco is down in ontario but whoops its back for me
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marincin4ever
(@hockeyofficial2) reported
@cogeco what the hell is wrong with your service. This is the worst
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Timi
(@Timi_TV_) reported
@cogecohelps Imagine paying for internet and having to fix the DNS yourself. Big middle finger from cogeco to its customers
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Guy
(@broxsterman) reported
@cogeco With such a substantial outage impacting millions, during a pandemic, I think more frequent updates would be appropriate
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SomethingsGonnaGive
(@JimboSweets) reported
@CardsChris @fordnation @cogeco Why is that Fords problem?
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Rachel Veres is hydrating🍁
(@RachelVeres) reported
@mitchel_susan We have Cogeco lines but through Teksavvy. No issues, but our ever diligent on line teacher lost her connection and was trying to teach through her phone. We are so lucky to have her. She always goes the extra mile for the kids.
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somya agarwal
(@agarwalsomya123) reported
@cogeco Hi @cogeco @cogecohelps this is to inform you that my internet started working suddenly. Not sure if the issue is fixed permanently or internet might go out again. Thanks for your efforts.
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Blake Waddell
(@Bossman_2222) reported
@cogeco @cogeco You should really tweet out the pointing your DNS to google will fix the issue
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Geezheeztall🇨🇦
(@geezheeztall) reported
@cogeco My connection was still live with nothing resolving, so I tried the dns swap as others mentioned. I used Cloudflare with Google as secondary on my internal router. Up and going. Hopefully they fix the problem soon.
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Li
(@Licab1968) reported
@OakvilleBeaver @cogeco Cogeco service is really bad for internet and cable.! Regardless of an outage or not. So fed up of their service. And lower your prices!
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Kevin Geenen
(@kevin_geenen) reported
The Ontario Cogeco outage today accentuates what we already know: lockdowns continue to benefit the rich and leave ordinary people behind. Big box stores open. Small businesses closed. School for those who can afford top-of-the-line Internet. And no school for those who cannot.
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🇨🇦 Canada ❤ 🇺🇸 🇩🇪 🇦🇺
(@WayneBHay) reported
@RickeyArmy_1 @westi3mom @cogeco Don't enjoy paying for something I can't get... Went for a stretch last year when it was down every day for 2 weeks, hours at a time. Is that a "normal" outage?
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David
(@Sparks_DJH) reported
@AlexandraMazur1 just want to let your readers know. The cogeco internet outage is related to their DNS servers. If they change their dns settings to google's 8.8.8.8 and 8.8.8.4 they will be back online