Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Thorold, St. Catharines, Toronto county, Toronto, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, and Ottawa.

City	Problem Type	Report Time
Thorold	Internet	6 hours ago
St. Catharines	Internet	3 days ago
Toronto county	Internet	4 days ago
Toronto	Wi-fi	4 days ago
Montréal	Internet	6 days ago
Hamilton	TV	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MrsB (@mrsburnside2011) reported 8 minutes ago

  @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

• 
  Paul (@PaultiPlayer) reported 9 minutes ago

  @cogeco **** you guys. **** you guys for charging for equipment I don't want to ******* keep. Get charged $300 for obsolete ****, then I have to wait till monday to get anything done? **** off you have lost a ******* customer.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 11 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  Clifford Mathew (@cliffmathew) reported 15 minutes ago

  @MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.

• 
  Kevin K (@Tiger_JY) reported 19 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 20 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  💯JT.💯 (@JimmyT2022) reported 24 minutes ago

  @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY

• 
  Dan Earle he/him (@danmearle) reported 25 minutes ago

  @cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.

• 
  Fyble (@Fyble) reported 25 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  MISE (@mise35) reported 31 minutes ago

  Hey @cogeco thanks for the repeated emergency warnings that I can't shut off. Put it at the bottom of the screen. Don't cut out the channels entirely. Not aure why it comes through your service and not my cell.

• 
  Barsky (@Barsky420) reported 31 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  Bob Loblaw (@Avocado26430508) reported 33 minutes ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  PWindsor (@PWindsor2) reported 35 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 36 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  kait (@kitty_kattkait) reported 36 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Bob Loblaw (@Avocado26430508) reported 39 minutes ago

  @cogecohelps Oh no? Pay me half my days wage. Do your damn job and show up when you say you are. Useless. Need more competition in this country to get rid of loser companies like cogeco

• 
  fck your fascist pancakes (@dubsy54321) reported 43 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  Connor✝️ (@SportsDynamics9) reported 45 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  O'bs 🇨🇦 (@obinson) reported 45 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Fyble (@Fyble) reported 46 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  t time (@rocketjr12345) reported 54 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  Amanda (@Amanda90097805) reported 57 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  RAJA’s Picks (@RajaPicks69) reported 58 minutes ago

  @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

• 
  Ashleigh Atkinson (@IronForgedFit) reported 59 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Soki Lawson (@sokilawson) reported 59 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  Dogder16 (@edworthy37) reported 59 minutes ago

  @cogeco No internet connection problem here yet

• 
  Norm (@quietlybless) reported 1 hour ago

  @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

• 
  Sport Junkie (@adrenalinehooks) reported 1 hour ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  Some might say… (@paulbeit) reported 1 hour ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍

• 
  Jessca (@Enna_Acssej) reported 1 hour ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.