Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (46%)
- TV (31%)
- Wi-fi (16%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Arnprior, Mississauga, Burlington, Champlain, Toronto, Hamilton, Sarnia, West Lincoln, Peterborough, Welland, Toronto county, Belleville, Napierville, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 15 hours ago |
|
Arnprior
|
TV | 20 hours ago |
|
Mississauga
|
Internet | 2 days ago |
|
Burlington
|
TV | 3 days ago |
|
Champlain
|
TV | 3 days ago |
|
Toronto
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny 🇨🇦 (@jennylee198) reportedAnyone else in Hamilton having internet issues? #Cogeco
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Prince of Wine Country (@RhapsodyInTrue) reported@cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel
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Velko D (@VelkoD) reported@cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke
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Steve Pipes (@steve_pipes) reportedSigned up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help
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Gaby_Gabs118 (@Gaby_Gabs118) reported@cogecohelps Cogeco is down yet again! When is it never down? 😩
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Alex Stevens (@AlexSte49374492) reported@ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?
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Katie Patterson (@PattersonKatiee) reported@__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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Jason Bedell (@JasonBEDELL1) reportedNice that @cogeco would lets us watch 5 innings of the tigers. Then it goes off. Worst company ever
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Kris (@oiler3535) reportedMonths later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."
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Bobby (@ChurrosBarkley) reportedHey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?
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Agent Kujan (@LoneSlug) reported@cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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CARTY CARTY (@deliaflower1) reported@cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!
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Kris (@oiler3535) reported@cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.
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CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported@peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me
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Norm (@quietlybless) reported@cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.
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Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco your service is horrible. Epico is terrible. Completely random technology. Sometimes it works. Sometimes it doesn't. Your customer service is worse. After 6 months of being polite I am done. You suck.
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Ross dahlberg (@dahlberg_ross) reported@NoSleevesGaming @cogeco Dang, that sucks was looking forward to the stream. I’ll watch out for your recap video.
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Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported@cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2
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fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported@MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭
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Frances (@franticlimbo) reportedSorry @cogeco but your customer service phone/chat/online totally sucks
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.
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Randan (@snake__rat) reportedIf @cogeco was any worse of a service they’d be @ServiceOntario
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Norm (@quietlybless) reported@handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)
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LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported@cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.
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Shawn (@shawnwahs) reported@cogeco fix your ******* internet! It constantly goes down and I’m tired of this **** service or lack of service period!
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Den 🍁 (@denunglued) reported@cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?