Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (56%)
- TV (23%)
- Total Blackout (8%)
- Wi-fi (6%)
- E-mail (4%)
- Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Belleville, Toronto, Windsor, Ajax, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, and Waterdown.
| City | Problem Type | Report Time |
|---|---|---|
 Belleville
|
TV | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
|
Belleville
|
TV | 3 days ago |
|
Windsor
|
Internet | 4 days ago |
|
Toronto
|
Internet | 6 days ago |
|
Ajax
|
Internet | 6 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
DocMartinGuy (@docmartinguy) reportedOh Cogeco, your customer service is terrible! Still waiting for your to fix our network. But you sure can call fast for money. Pfff #poorcustomerservice #cogeco
-
terry anne matthews (@inhousemouse) reported@cogeco not working in Windsor... keeps going down.
-
Ken (@shutterfriend) reported@cogecohelps When is #cogeco going to fix audio issue with #cogecoepico, it is so frustrating and annoying!!!!!
-
Kevin (@KevinCeli1) reported@DanSamuels16 @cogecohelps It's because @cogeco just straight-up sucks. Everything about the company top to bottom. They're all the same.
-
Cogeco (@cogecohelps) reported@imthtdude10 @cogeco Hi there, I'm sorry to hear that the service was down. Is it back up and running now? Thanks, Peter Cogeco
-
daxx (@Dakota_ONeill) reported@cogeco @cogecohelps Renter here. Experiencing intermittent drops in wireless. It connects. Then stops and drops the network entirely. New modem and “gig unlimited” your support told us to use AVG antivirus to “protect the rest of the network and users nearby”
-
Bob Pritchett (@bruinsfan1971) reported@cogecohelps @Cenz_13 @cogeco Using that site says no issues at k7m 4n7 however the internet is down there.
-
Alec Murdock (@AlecMurdockON) reported@cogecohelps @cogeco This isn't a handful of Isolated incidents. This is an issue that affects (at least) hundreds of customers. We've had multiple technicians look at the issues, and multiple routers installed. Nothing works. Clearly there is a larger problem with your epico devices.
-
Kevin (@KevinCeli1) reported@cogecohelps @DanSamuels16 @cogeco I think a lot of people feel that way Jodi. Cogeco is just a very spotty and unpredictable service. I think you know this also.
-
Peggy Johnson (@PeggyJo49603806) reported@CTVDrama Hey @CTVDrama was so disappointed my TIVo didn’t record my episodes of Handmaid’s Tale last night- nothing changed on on my onepass through cogeco - do you block recordings even though I subscribe ? First two episodes worked and cogeco customer service had no clue?
-
James is a half-vaxxed, mask-wearing, hermit 😷 (@cybersmithIO) reportedSo @Bell @cogeco (and I assume @Rogers) all charge customers for a receiver, but you can't use their TB service without the receiver. 🤔 Meanwhile, to watch any of the streaming services like Netflix or Disney, I don't any additional receiver.
-
Chicano_Man (But You Can Just Call Me, Chico) ! :) (@rem_pete) reported@LUDIRTY3 Why have The ***** Cable TV Companies NEVER Given Anyone A Break on Their Bills (Many Other Companies Did But Not Bell, Roger's &/Or Cogeco) !!! >:I It's called GREED !!!
-
Jordin Watkins (@J_Watts2) reported@cogeco is the worst company I’ve ever dealt with. I spoke to two agents who were supposed to handle my account and didn’t. Then they’re closed for the weekend and you can’t speak to anybody after 9 but they definitely accept payments after 9 🙃 can’t use my 200/month services
-
daxx (@Dakota_ONeill) reported@cogeco @cogecohelps Hmmm. That’s not an answer or a solution. Almost all computers in house or MacBooks, iPhones and iPads. How can you even recommend that. What’s the solution.
-
Zoe Branigan-Pipe (@zbpipe) reported@cogecohelps @AmandaLeduc I've been having Cogeco issues this evening as well... #hamont
-
Vincenzo Bellomo (@Cenz_13) reported@cogeco hi. My connection is down. Oakville. Ontario, L6h5l8, please advise if there are any issues with the services?
-
Greg Kalmats (@gkalmats) reported@cogeco thanks for the poor customer service and leaving us for another week without adequate internet
-
Tiki🇨🇦 (@Tikisrose) reported@Bourassa1963 Bell is the worst. I have Cogeco. Been with them for years. Cheaper and great service. Hope things get righted around for you quickly. So many people having trouble with Bell & their illegal practices. I would check Cogeco out as they work off of Bell lines.
-
jj (@jaidthestan) reported@cogecohelps Hi Cogeco, all three of our services just went down in West Hamilton/Dundas area. It's been about 20 minutes now though I heard this area was having issues earlier in the day too?
-
KrisEmZed (@zed_kris) reported@cogecohelps My husband isn’t receiving emails via his cogeco account either. It’s not a cookie issue - we weren’t using webmail. There’s obviously an issue on your end. Service has been spotty and awful for months now.
-
G Cambridge (@uncle_grimey) reported@cogeco is there service disruption on Hamilton center?
-
Logan Senese (@Logansenese) reported@cogecohelps hey cogeco, writing for my weekly question as to why the wifis down..... again. Gets old having to reset the modem or troubleshoot what’s wrong every 2-4 days. Cmon....
-
Aliza (@maggiesophie10) reported@cogeco how are people calling my home phone number and asking for me by name, yet we've never shared our number to anyone bc it's only for emergencies
-
Staci 🌷🌸 #BringWynonnaHome (@earptheorist) reported@TheCdnAcademy Hi @TheCdnAcademy I looked through your programing and was unable to find what day and time the Cogeco Fund Audience Choice Award. If you could help me out that would be awesome.
-
daxx (@Dakota_ONeill) reported@cogeco @cogecohelps Any logs show “SNMP:50” as the failure point. So clearly you are the ones disconnecting the internet. There is no service or vulnerabilities on any of the computers here and nothing has changed in weeks and months of service.
-
BM⭕️⭕️RE (@imthtdude10) reported@cogeco internet is currently not working in ridgeway. What’s going on?
-
Scarlett (@Scarlet09404617) reportedcogeco service is awful i got there phone service on may 10 2021 and my phone isn’t working i have talked to several people who have no idea what there doing it went from an hour to a few and it was suppose to be midnight 🤬
-
Danielle Page (@ellebellez) reported@cogeco ******* **** service. Epico keeps dropping so much that I’m gonna drop the service real soon #****** #always #needanewprovider
-
Leslie Saker (@lesliesaker) reported@cogeco do any of your employees know how to deal with your equipment that doesn't work. TIVO #4 its dying a slow death, your solution is wait hours maybe days and then take more of our own time to find a solution for you. You should stand behind your service and products. #fraud
-
Doug Ford’s Burner Account (@tjpau1) reportedCogeco needs an *** whoopin how can they get away with horrible wifi and tv services and still be a profitable company😭😭😭