Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (47%)
• TV (30%)
• Wi-fi (10%)
• Total Blackout (6%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Burlington, Toronto, Langley, Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, Kingston, North Bay, Ottawa, and Smiths Falls.

City	Problem Type	Report Time
Burlington	E-mail	5 hours ago
Burlington	TV	2 days ago
Toronto	TV	4 days ago
Toronto	Internet	4 days ago
Langley	TV	5 days ago
Russell	Wi-fi	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BBall QT 🇨🇦 KC Kings Counsel & the Sunshine Band (@BBallQTat) reported 2 minutes ago

  Wow @cogeco @cogecohelps outage during Masters. It's like the old days of failures middle of Super Bowls middle of Tyson fight. How many 9's do you provide? Five 9s? Four? Three 9s?

• 
  Scott Dillon (@dillon4412) reported 2 minutes ago

  @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

• 
  Scott Dillon (@dillon4412) reported 10 minutes ago

  @cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS

• 
  Ravi (@ravira) reported 10 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Mel 🇨🇦 (@Melbell1013) reported 16 minutes ago

  @Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco

• 
  Lynn (@LynnShughes7) reported 16 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 19 minutes ago

  @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful

• 
  Kris (@oiler3535) reported 24 minutes ago

  Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

• 
  chad (@sylvestor1967) reported 24 minutes ago

  @ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.

• 
  Laurie Tillich (@BobsFavDaughter) reported 27 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  Lynn (@LynnShughes7) reported 28 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Terry (@gr8playz) reported 33 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported 33 minutes ago

  @cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2

• 
  Cam Wilson (@camwilsonmusic) reported 34 minutes ago

  @cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?

• 
  adam (@24k_adam) reported 35 minutes ago

  I just ate a granola bar. Instead of throwing the wrapper in the garbage I threw it at my Cogeco router. I’m doing my part and saving the environment, putting trash where it belongs.

• 
  Iqbal Faizer (@IFcomic) reported 35 minutes ago

  @Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.

• 
  AnarQueso (@AnarQueso) reported 36 minutes ago

  @alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.

• 
  Katie Patterson (@PattersonKatiee) reported 36 minutes ago

  @__m3lisssa When you click on it, it will ask you to sign in, than I used my cogeco login in and it worked

• 
  Fungus Trungus (@LeagueOfSmell) reported 36 minutes ago

  @cogeco any update on the internet outage in the Waterdown area?

• 
  Tricia Robson (@robson_tri87484) reported 43 minutes ago

  So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

• 
  pirangi13 (@shanupirangi) reported 46 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 46 minutes ago

  @cogeco your service is horrible. Epico is terrible. Completely random technology. Sometimes it works. Sometimes it doesn't. Your customer service is worse. After 6 months of being polite I am done. You suck.

• 
  Devin Thomas (@DeviniusMaximus) reported 47 minutes ago

  @cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service

• 
  a j s b (@Brooksajsb) reported 48 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Lynn (@LynnShughes7) reported 52 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  SugarHiccup (@AnnTipathy1752) reported 54 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  Terry (@gr8playz) reported 58 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 58 minutes ago

  @cogeco Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that

• 
  Vicki (@VickiSMcKinney) reported 58 minutes ago

  @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 59 minutes ago

  @cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?