Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Hamilton, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Hamilton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Welsh
(@LizWelsh65) reported
@rcarrick I’d like to mention a good customer service experience. @cogecohelps on Twitter is quick to respond and assist and Cogeco phone tech help is the same with generally short wait times.
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Marianne Raymond
(@MarianneRaymon1) reported
@cogecohelps hey, really disappointed in your customer service and internet provision period. With the number of people working from home you would think Cogeco would be better. Cancels a service appointment and doesn’t call to inform the customer. You should be ashamed.
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Paulina
(@PaulinaElisa) reported
@cogecohelps Just got a text message from Cogeco and seems to be an issue affecting my building. Being told you are working on it!
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Dwight Stead
(@DwightStead) reported
.@cogecohelps @cogeco Internet is down in Vineland. No updates on your accounts. Any idea when it will be restored?
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IndyW
(@IndyW12) reported
What is #cogecoepico? How is this different from the current cable box I have with Cogeco? Is it an added service or does it replace my cable box? Do I need smart TV for it to work?
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nessaowen
(@VanessaOwen96) reported
@cogecohelps is probably the worst twitter name for cogeco considering how unhelpful they are
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Cory Kearney
(@CoryKearney1) reported
@cogeco #CogecoSucks my lovely Cogeco internet went down Saturday July 24th. That outage cost me 6 figures. This is absolute bullshit. Garbage service.
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mitch bauer
(@mitch_bauer) reported
From firsthand experience, #cogeco business internet service is horrendous, from uptime to client care, no one cares, no one calls back and Managers start at 3pm. #cogecobusiness help...we are stranded....
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CJCSNIPES
(@cjcsnipes) reported
@cogeco outage? Leamington ON
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Diane Gaudaur
(@dianegaudaur) reported
@cogecohelps text message says check Cogeco Outages for updates. Even that is not working. "No outage detected" for my postal code
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mike
(@Furry_Blue_Fox) reported
@cogecohelps As a Cogeco customer I do not recommend it’s now been 5 years of tech support and people coming to my house replacing my modem replacing lines and still I can’t get the speeds I’m paying for I’m supposed to have 1000Mbps but instead I’m only getting 250Mbps they Will blame you
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Mike D. 🇨🇦👌🏽
(@Mike_Di_Giulio) reported
@cogecohelps Waterdown, Melissa Crescent #cogeco #outage still down, all customers; can you confirm when this is resolved? I called customer and reset modem.
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Momto2
(@Momto23) reported
@cogecohelps I phoned and they told me they have an area wide issue on Cogeco's end with poor signal problems. Could take 2 hours to a couple days to resolve. South East Oakville. Just FYI.
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mitch bauer
(@mitch_bauer) reported
If #cogeco cares, someone would respond to our repeated requests for business support. Deep space silence from #cogeco, meanwhile businesses suffer.
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Galnator
(@galnator) reported
Hey @cogeco my wifi hasn’t worked for 4 hours is there outages in Ontario currently or is my fibre plan just being slow? I’d really appreciate some support I haven been on the phone for 30 minutes waiting
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BC
(@wac1141) reported
@cogeco internet out in Waterdown after power outage
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Jeff Greenwell
(@LastAngryFan) reported
@cogecohelps shocking I reached out to cogeco for help correcting a mistake my wife made paying our old non-activate account instead of our new one and they didn’t fix the problem. Wanna help me out here?
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Cassie F. Cohen
(@CassieFCohen) reported
@rcarrick Cogeco the worst . I have to book a minimum of 19 minutes on hold and another 15 minutes to resolve… and trust me, they have zero desire to resolve the problem
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Jim Gilchrist
(@jimgilly19) reported
Anyone else having problems with Cogeco TSN service ? have lost all their hannels tonight
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Deanne Sowter
(@DeanneSowter) reported
Hey @cogeco @cogecohelps When are you updating your customers re. vaccination policy for your techs? I need a tech to come to my house but need to know if they will be double-jabbed. Your tech support does not have the answer.
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Jon Pole - RADIO ATHLETE 🥇
(@jonpole) reported
@Cigar__Smoker__ My Cogeco is still out. They promise a fix today.
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Ryan Pelletier
(@rGxRyan) reported
Getting a bad us/ds connection on my router. Ive reset a few times. Is Cogeco down currently? @cogeco @cogecohelps
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DeplorablyCanadian
(@CanadianTrumpe1) reported
All I have to say is Cogeco phone people are the worst!!!!
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RedirectionPro
(@RedirectionPro) reported
@cogeco Will do once you fix the Internet so we can stream it
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Manaf
(@Manafhasan) reported
@cogeco having internet outage in my area ,L6m4r8 ,since 8.30 am. I am working from home and without internet, I can’t do that much. When we can expect the service to resume ?
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Jon Pole - RADIO ATHLETE 🥇
(@jonpole) reported
@Cigar__Smoker__ @cogeco Cogeco is down. Hopefully it will be fixed tomorrow. Big storm. New podcast is up.
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gage roberts
(@Algea_Eris) reported
@cogeco the absolute worst internet ever, live in Ontario and cant even get over 1mb of download speed. trash company stay away and do not use this worthless garbage
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mitch bauer
(@mitch_bauer) reported
@cogecohelps @cogeco Ac#50017266243...days with 0.01 upload and 20 download. No responses. No updates. No service. Thx
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Louise
(@louisembruneau) reported
Cogeco down in Burlington???
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Geralt of Scarrmy
(@GunterNine) reported
@cogeco @FSecure Except when your wifi password, on your Cogeco Modem, doesn't protect you against amazon products that have been banned on your network through MAC addresses. Still waiting for an answer on this btw...