Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Mississauga, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton and Fairmount.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Annie
(@AnnieAnnie29) reported
@MIHomeYGK It wasnt just cogeco i had others who had bell and rogers tht were down aswell
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Crms | colton
(@xCrmz) reported
@cogeco r u broken again
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Poppy Harrison
(@poppyharrison) reported
@cogeco hello cogeco, downtown kingston on sydenham st - NO PHONE - HELP
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Infosec Muppet
(@rickchisholm) reported
@netwonk @startca Cogeco had significant issues yesterday, alt DNS was a partial fix. I've heard rumblings that there may be some persisting issues today as well. I'm Start / Cogeco but using alt DNS. Network fairly stable so far today.
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Robin Engel
(@RobinAEngel) reported
@FlamReview I do know that the Cogeco DNS was down yesterday morning. Using an alternate DNS provider was a quick workaround.
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YGK News
(@NewsYgk) reported
Were you affected by the recent Cogeco outage?
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john Timmins
(@johnnt009) reported
@cogecohelps Cogeco our internet has been out all morning all night can u guys fix the outage issue pls I have use my data in my home. C’mon now
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Ryan Coke
(@Fear8Itself) reported
@cogecohelps @Trishy_R @cogeco **** happens. Thanks for the effort to restore.
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J
(@j_tokee) reported
@Todd0575 @Carminevittori5 @cogeco Just because you pay for something doesn't mean there won't be issues. How entitled can you be? Do you not lose power every once in a while? Car breaks down? Public transit inaccessible? Healthcare inaccessible? All things you pay for too. Grow up boomer.
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J
(@j_tokee) reported
@Gogomusicgo @Carminevittori5 @cogeco Why are you teaching your kids to expect to get everything in life? Just because you pay for a service doesn't mean there won't be ISSUES. Stop being so demanding. Its annoying but you people are acting like they did this on purpose. Grow up.
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Erinn Grindlay
(@ErinnGrindlay) reported
@cogeco Obviously problem isn't entirely fixed, lots of dropped connections this morning making online learning impossible.
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Darren 🤟🖖
(@DarrenMorin) reported
Update 01/05/2021 4:48 PM ET : Cogeco has tweeted out that it’s resolved its network issue. The account says “if you are still experiencing No service, please reboot your modem.”
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Trish
(@Trishy_R) reported
@cogecohelps @Fear8Itself @cogeco It's all good. Just curious what caused it? Just odd that google, YouTube etc were down too.
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Roxanne Cramer
(@CramerRoxanne) reported
@cogecohelps @cogeco Thanks - a little late for the response. And why a separate Twitter account? It should be coming from Cogeco. And why no explanation....no transparency on service and you didn’t even answer your phone or at least have a recorded message on what is going on?
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Stuck Inside
(@DuperFreak) reported
@BenjimanPower @NatachaRaphael @cogeco Most phone plans come with 10gb of data I'm sure the 2 hours that wifi was down won't make you go over for the month.
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Scott Kirkwood
(@RBC_SKirkwood) reported
@cogeco Seems to be back down again.
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Northern Auction
(@northernauction) reported
@cogeco What is wrong with your customer service? I have been trying to call you since yesterday. All I get is a busy signal or it hangs up on me!!!!
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Dave Watson
(@bulldogsdad30) reported
Once again @cogeco proves exactly how shitty their products are! #Epico is a complete joke! No service during the Gold Medal game! ****!
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David Whale
(@davidwhale) reported
@Molla202 If you're unhappy with Cogeco service, moving to Bell will not make you feel any better. In my experience, Bell service is even worse.
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nic
(@churchill_girl) reported
@cogeco Rebooted it yesterday when we had issues. Rebooted it twice today. Using the excuse there are more people working from home and it causes delays is baloney. We pay for a service — provide it or adjust your rates to reflect the service you CAN provide.
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Dave Watson
(@bulldogsdad30) reported
@cogeco Not being a @cogeco customer
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Paul Atkinson
(@patkinson31) reported
@cogeco No internet service again?
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999K_views
(@999k_views) reported
@Outnumbered5_1 @cogeco hassle? then just dont get a refund wtf its 6 hours bro
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✨katie✨
(@meatlowf) reported
god why does cogeco suck *** so hard i literally can’t sign in with them on ANYTHING and the only mobile app they offer is tivo which i DONT HAVE
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john Timmins
(@johnnt009) reported
@cogecohelps Cogeco our internet has been out all morning all night can u guys fix the black out issue pls I have use my data in my home
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Steve Lytle
(@71lights) reported
Why can’t I get through to Cogeco tech support? @cogeco @cogecohelps
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Mike
(@m_e_f1) reported
@cogeco @cogecohelps No internet, website says no outages and not one phone number works for you, just disconnects no matter which service you choose. Would be nice to find out whats going on and how its going to be fixed.
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Turi Pillitteri
(@turimac) reported
@cogecohelps @saturnfzz @cogeco I'd suggest you reread your customer service manual
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Bob McArthur
(@JustBob1965) reported
@Tedbits @cogeco The interim fix was to just change your DNS address on your router say google or another 8.8.8.8
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Erica Silver
(@EricaDSilver) reported
@cogeco My internet speed is nonexistent!?!? In kingston. How can my kids do online school when they can’t even download the work or watch the videos???? This is deplorable. I $$$ for much better service🤬👎🏻