Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (57%)
-
TV (23%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Wi-fi (5%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Port Lambton, Kitchener, Toronto, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham, Perth, New Prussia, Welland, Windsor, Scarborough, Belleville and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Port Lambton |
TV | |
| Kitchener |
Wi-fi | |
| Toronto |
Internet | |
| Chatham |
Internet | |
| Milton |
TV | |
| Niagara-on-the-Lake |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
ZeusBaxter
(@GamesAndThatGuy) reported
@b4technology @cogeco I'm sure my network is back up but my network name and password have been reset. Need to find a way to reset my wireless networks
-
C.A. Klassen
(@ca_klassen) reported
Update: teacher is affected by epic Cogeco internet outage, so I'll be filling a temporary grade 2 science and media literacy position for the afternoon!
-
Ginette Pelletier
(@GinetteP) reported
@cogecohelps @cogeco This is a joke right. You guys come to our house at least once a month sometimes more fiddle around with some wires assure us the problem is not between the pole and the house every single time. But the problem never ever gets fixed. My next complaint with CRTC has been made.
-
Dayz
(@JetDayz7) reported
@northtron54 @cogeco I’ve tried connecting to the google DNS servers (8.8.8.8) (8.8.4.4) but it’s still too slow🤷🏼
-
Denise Hunt-Robinson
(@DeniseHR1) reported
@CassanoraL Exact same situation. According to Cogeco, it may have been that we had " just enough of a signal'....per the tec dept.
-
Rick Ali
(@killerbanker) reported
@cogeco Service seems to have been restored a couple of hours ago, thanks Cogeco. Having previously been with Bell for a number of years I can easily say Cogeco’s internet service levels far surpass Bell’s. Outages are resolved much faster and are much less frequent. Glad I switched!
-
Andrew Ward
(@ndrewWard) reported
@GrantRants @cogeco Ken. Jesus ****. I hate spell check!!!
-
Canadian Yeti
(@ACanadianYeti) reported
@cogeco Any update? I understand it’s an unforeseen problem, but 3 hours is a rather long time an outage.
-
Justice Maker
(@CanEd123) reported
@cogeco Glad I dumped your service last year...
-
Dr Sarah Shulist
(@sarahshulist) reported
@1RunningMummy Yeah anyone on Cogeco is apparently down for the whole province, or close to it
-
Mr. ButterBrain-Elect | Parler: @ButterBrain
(@ButterBrained) reported
@SteveA43400606 @cogeco Their support portal should not exist on their service infrastructure for exactly this reason. E.g., When my cloud provider goes down I can still access their technical support because they've separated these concerns.
-
hesse
(@User11940592749) reported
@CKWS_TV cogeco sucks ********
-
Just another Human!!!
(@Middleaged75) reported
@aschwabdotca @cogecohelps @cogeco We have switched our DNS settings from automatic to using manual. Googles dns server is 8.8.8.8. And 8.8.4.4. You can google it for verification. This will allow access to internet again. Can reset back to automatic once Cogeco fixes issue with their DNS server. Hope this helps.
-
Random 🇨🇦
(@RandomSusla) reported
@BBFarhadi @DrKateTO Cogeco went out in a large area about 9:30 ish. My kids turn off their ‘cell’ when home so they struggled to reboot the router and their devices until we got a call. H was able to access outages map through other service. Had chem test today. Chaos.
-
jessethouin
(@jessethouin) reported
@JetDayz7 @northtron54 @cogeco Yep, the outage has surpassed the DNS fix from this morning. They now have a bigger problem, which could stem from the power outage in Oakville today.
-
Junk Mail
(@MailJunky) reported
@cogeco This doesn't seem to be a 'localized' outage... Can you provide insight as to where/what the issue(s) is?
-
Jennifer Fraser
(@JenFraser55) reported
@jdeq Sadly it’s not just cogeco. Rural internet has been awful - it’s not able to handle the capacity required to have synchronous learning. Then factor in having 2 young kids who need computer assistance to even work the computer and then it cuts out - it’s been a nightmare here.
-
Matheson Steplock
(@MathesonStep) reported
@cogeco So @cogecohelps is this a DNS outage?
-
Justice Maker
(@CanEd123) reported
@cogecohelps @cogeco Hardly doubt someone would've think this was planned. If so, it would have been the worst time ever. But with the quality of your usual service It wouldn't be a total surprise honestly.
-
Barb Sh
(@barbie60144) reported
@cogeco is the problem caused by all the children in Ontario on-line for school?
-
Barb Sh
(@barbie60144) reported
@Sflecce Stephen Internet was down all morning, Cogeco had an across province problem, how can children be expected to do on-line when the internet can't handle it. Get your act together.
-
colemcfarlane
(@colemcfarlane) reported
@Kyle_4D You probably weren't helped by the province-wide Cogeco outage today either!
-
ZeusBaxter
(@GamesAndThatGuy) reported
@cogeco It seems my wireless network names and passwords have been reset. I lack a computer to connect directly with. How do I redo my wireless network names and passwords?
-
Dave
(@davidcouvier) reported
@cogecohelps @cogeco You're doin what you can to get us some sort of service during this, so that's saying something, thanks for the updates
-
Ms. Katie 🇨🇦🏳️🌈🚺📚🚍
(@MKatie916) reported
Cogeco internet is down, so all 4 kids can't log in. Partner at work from 8-4, I'm at work 12-5... going to be an interesting day.
-
Sylvia Roach
(@SylviaRoach16) reported
@CHCHNews Cogeco down in all of Ontario not news worthy it seems.
-
Jennifer Walsh
(@FernzyW) reported
@cogeco why does your outage status checker say that there is no outage in my area (Milton), yet we are still down? Should we be back up now or not?
-
gimpy
(@hoaxxxxxxxxxxx) reported
@cogeco no you idiots don’t resolve it WHAT ARE YOU DOING I HAD MATH THIS MORNING AND YOURE TELLING ME I COULDVE SKIPPED CAN YOU GUYS DO ANYTHING RIGHT HOLY ****
-
Frank Booth🇧🇲🌍🇨🇦
(@FrankJBooth) reported
@barbie60144 @cogeco No doubt it is. DNS problem suggests too much traffic
-
bobby shurda’s Parole Officer
(@humongusShlong) reported
@MailJunky @cogeco It’s a dns server/resolver issue. The dns is what directs you to the correct website, so the internet works, just u don’t get directed anywhere. You can use cloud fare dns to get around it