Cogeco Outage

Cogeco is awful.

Worst customer service, just signed up with Cogeco 3 weeks ago for internet and tv. internet has only worked for 2 days. 3 service calls later still no internet. @cogeco #CustomerService #beware #CustomerExperience #internet @cogecohelps #CBC #citytv

@cogecohelps Nothing like beta-testing non-debugged software on real live paying customers! Looking forward to receiving a healthy bill credit for this fiasco. Please do better. I’m a 14-year loyal customer but running out of patience with Cogeco’s unforced miscues.

@cogeco I’ve had the worst service experience of my entire life with Cogeco and plan to tell everyone I know. 2 service service calls later, 2 days off work & 2 weeks later after 14 phone calls we are told no service in our area. incompetent is unbelievable. Horrendous

Waiting since February for a refund check after cancelling. We discovered that it's been sent to an address from over 3 years ago and we have another 4 weeks to wait after fixing your error. @cogecohelps, @cogeco help my family out and make this right. 4-8 weeks is crazy.

Lindsay Ont. Cogeco cable has been out for 45 minutes. It was down for about 4 hours yesterday. Anyone know what’s going on and how long it will be out

@JayBrotatoe My office does that for Christmas Eve but that’s it, like we’d be off at noon or 3, so it’s the only thing I could think of! Unless they’re having trouble with their phone line, which happens to us sometimes too if Cogeco has an outage. Still, v strange

@bronteisafinder @therealfrasio @beyrima Last fall, Cogeco started charging me close to $90/mo just for internet, a +30% increase on what I'd been paying. That's what I'd been paying overseas for ANNUAL internet service.

@cogecohelps Very friendly phone staff two quotes “we totally dropped the ball” and “can’t help you that’s a different division “. Management staff all hiding. #noservice #cogeco

Hey @cogeco I am so happy to quit you. My experience with you over the past 9 months has been awful.6+ months to set up, services not working, misbilling,14 techs to the house,half the actual speed of internet I am paying for on a good day.Bell offers 10x the speed for half price

Was gonna stream some Borderlands tonight but Internet is down for maintenance 🙄😩 Thanks Cogeco Internet #gamerslife #streamers #videogame

@cogeco the new TiVo menu is horrible. I would love to have the old menu back

@Sh00ter27 @cogeco @cogecohelps Welp, walked thru the standard issue reset annnnnnd surprise surprise,(C501) this time. I’ll try tech support. Again. At 10pm. Again.

@Sh00ter27 @cogeco @cogecohelps Oh hey. VOD not working again. V206 this time. Let me guess, I should call tech support.

@cogeco @TiVo upgrade is NOT working on my recorded shows. It records fine but to view them I had to reboot three times before I gave up and now I’m having the same issue again tonight. I’m definitely going to shop around with your competitors tomorrow @Rogers and @BellFibe

@mmccdenier @MaximeBernier If you can get it your area, Bell Fibe is superior to Cogeco. We had all kinds of service interruptions before we switch but none after.

@mmccdenier Switch to Bell if in your area ,best thing i ever did after experiencing terrible service from Cogeco

I have nothing but issues with Cogeco.

@CanswpP @Lioness_Lala @4Lawson4 @jenrios0945 @Uverse You got Cogeco.......crap cable! Don’t think Bell offers it either though.....

@Sh00ter27 @cogeco @cogecohelps Been having the same problems since we went back to Cogeco. Tech support will run you thru fixing the issue. Of course, what it doesn’t fix, is having to call tech support every couple of days because the services we pay for never seem to actually work properly

@CTV Is there an ETA when you will have access for someone with a Cogeco account to login to CTV online

I can’t believe how bad the new #cogeco user interface is for Tivo ... most of the time it doesn’t work if you’re trying to get to anything other than the channel listings... they have made my mind for me... dropping cable after #epl season in May

@cogeco @cogecohelps avg wait time to speak to support 45 mins. You guys are really something ******* else aren’t you.

@cogeco @cogecohelps what am I paying for when I cannot access hbo or crave on demand due to unexpected problem C501 I want a refund . Been trying to watch a movie for 35 minutes now and can’t scroll to it and get it started

@Cogeco give me back my old #TiVo this new interface is awful and runs slower with more delays then I have ever had

So, we have been on and on and on at @cogeco to send us labels to send back their equipment. They keep saying they sent it but we never got them! Now we are going into a third party collection agency for this.

The CEM advised people to switch provider to either Videotron themselves; Cogeco, Rogers or Telus in order to not miss the hockey series. And/or buy the TVA-Sports signal via the web at a heavy discount (5$ instead of 20$). 14/x

The new #cogeco interface is absolute sh*t ...nothing works... when it does for a bit it’s slow as molasses... and then decides to reset Result= when premier league season is over, we’re dropping cable

What is going on with TIVO service @cogecohelps couldn’t get Netflix last night. 45 min wait for phone help. Got through on chat and was advised to unplug the box. It worked but 10mins later had gone again as had Cogeco On Demand. I’ve had to reboot 6 times in last week.

@cogecohelps Specifically, I’ve been trying to delete things for the past 30 minutes and haven’t managed to even get one thing deleted because of how slow this shit is! #cogeco #fail #cablefail

@digitalenvymike @cogeco I’m having exactly the same issues. Slow. Screen freezes.

@cogeco @cogecohelps The new TiVo layout in Ontario sucks. Way too slow, takes longer to load & delete recordings, it’s awkward and more complex. Really hate what you did to TiVo. 👎🏻👎🏻

@cogeco your new interface SUCKS!!!! It’s so laggy and has connection issues every three minutes. Just because you can change something, doesn’t mean you should!

WOW @cogeco has absolute shit internet service

@cogecohelps Internet in Burlington comes and goes. Website says there is an issue. Would be helpful if you tweeted known problems as well. Fiddled around with my modem for no reason. Terrible past year with Cogeco tv, internet and phone.

@cogeco is the worst internet provider on the planet. Stfg.

I'm now into my NINE HOUR service window with @cogeco Nine hours. Wish me luck.

@cogecohelps Cogeco is down is Oakville! Right at the start of GOT!

I've been having nothing problems lately with my cogeco internet. Like my God 🙄🙄🙄

@cogeco the new tivo layout is honestly terrible I might switch to bell it’s so bad

@cogeco HBO is breaking up bad in Hamilton. Noooooooo. Not for @GameOfThrones

Omg I’m so annoyed that my cogeco bill is a different amount every month like how can it be when I have the same tv channels and the same unlimited wifi, ******** is your damage

@cogecohelps Not useful at all!! Keep getting the same answer. The solution is Cogeco requires to invest in their internet grid to keep up to a community that has an exponential growth rate that Cogeco can't!!!

@calder12 @Bell_Support @cogeco @CraveHelp @CraveCanada After another 40+ min phone call all services are working. Apparently the fibe tv went down because the reciever wasn't working. The fix was something I went to suggest at the beginning of the phone call and I was disregared. More listening, less talking.

@cogecohelps Yes I understand that but why am I paying $194 a month for cable and I can’t watch what I want unless I pay you an addition fee. The broadcaster is making you look bad. I am a big @cogeco fan but and seriously considering cancelling by service because of stuff like this

Hey @cogeco, your new television interface is awful and glitchy, good thing we’re switching to Bell tomorrow morning. Bye 👋

@TheSeanCooley @myxplorsupport Preach man wish We could leave them but there all we got until Cogeco comes down here

@gazwhelanmusic @cogeco I have Bell FIBE have only had a couple issues with the internet being down and then they shipped me a new box and no issues again. It’s frustrating when they change the programs. Golf is horrible to watch.

I hope @Cogeco fixes their outage soon enough. I got @GameOfThrones season 8 premier to watch this evening.

@CameronASM @cogeco I had to cancel Bell was always crashing.I once phoned them, during a game to complain it crashed & they replied..Well, its a popular channel when its busy it tends to crash when it has a lot of viewers..I kid you not.

@CaptainDick12 @lcouturi @Xplornet @ChibiLenne @Bill_Morneau @ISED_CA Hey guys Ive talked to cogeco and They are Looking at expansion down at least where I live inthw country andthey have packages that range from 40mbps-1gbps and its still less money tham what we pay for at high speeds So i cannot wait for Xplornet to lose ALL of there Bussiness!

@gazwhelanmusic @cogeco Horrible.

@cogeco.....if the service couldnt get any worse.... EPL swapped for golf.....

@calder12 @Bell_Support @cogeco @CraveHelp @CraveCanada Tech was here bright and early... trying something that won't make a difference when it comes to the internet issue.. he's gone to the node to try and swap the ports because well nothing else has worked. He's gonna try a third, no fourth mode..SMH

@cogeco Hey Cogeco, your new Tivo software update may have a nice new look but it is so damn sluggish, it sucks. Why the hell do I have to press buttons twice just to get recorded shows to be selected. And yes, the remote is fine. Piss poor product.

@Xplornet WE ARE LEAVING FOR COGECO WHO SAID THEY ARE GONNA BE COMING DOWN HERE IN THE COMING MONTHS!!

@cogeco still after more then a year of being told you can change channels online... Nope still cant . Now have to sit on the phone for 45 mins to change 1 damn channel...

@SNstats @timandsid Biggest sports day ever and cable outages in Oakville since noon. Cogeco, you never fail to disappoint. Worst cable company ever, Gawd I hate you!

@CanadaMoments Biggest sports day ever and Cogeco you do not disappoint. No cable since noon and repair on outages in Oakville is nonexistent. Gawd I hate you Cogeco. Worst cable company ever!!!

@calder12 @Bell_Support @cogeco @CraveHelp @CraveCanada Ridiculous. Tomorrow morning 8-12 a tech should be here sometime. Until then.. no service.. unreal...