Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (31%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Brampton, Toronto, Stoney Creek, Watford, Montréal, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Internet | |
| Brampton |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Lori Littleton
(@littletonstc) reported
Hello, @cogeco. It’s happening again. For the third time since the kids went back to school. Anyone else having #internet issues?
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1stWorldDude
(@1stWorldDude) reported
Hey @cogeco, @cogecohelps Do you guys think you'll have your horrible email service fixed by the end of 2021? It's inconceivable that in this day and that you guys are incapable of running a simple mail server.
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1stWorldDude
(@1stWorldDude) reported
@cogeco @cogecohelps Fix your email server for crying out loud, it's horrible.
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Sean Andrus
(@S2andrus) reported
from
Hamilton, Ontario
@cogeco @cogecohelps No internet....again. What’s the scoop? No outage ticket published!
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neveradullmoment
(@closedhighway) reported
@ashley88817465 Cogeco is from Quebexico... so outages are normal Quality Internet, cell service is third world standards in Canada anyway
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Bryon Watterworth
(@watterbee) reported
@cogecohelps is there a reason I can’t access anything on crave on my app with my Cogeco login
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Andrew Ashby
(@AndrewNAshby) reported
@cogecohelps @cogeco Yes, I've done several. Speeds still fluctuating fast vs extremely slow.
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timothy lee
(@acehigh81) reported
@cogecohelps Hi Cogeco, I think internet is down in Waterdown again. I tried everything. Can you please check?
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Diggler
(@Diggler97951441) reported
@cogeco is the worst internet provider ever. If you like your streaming to constantly buffer, or better yet your internet to go down with no explanation for a week choose @cogeco . I know when my contract is over they will never see a dime from me again
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Sarah
(@SLBM2006) reported
@cogeco Just sat down to watch 10 Mins of tv. EPICO not working ... wifi down again? My daughter has a presentation in 5 mins and I’m back online teaching in 30. This is getting ridiculous
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Martin Wiltsey
(@Le_Boucheron) reported
@cogeco I see my phone is down too. If a cell phone is a requirement in the event of an emergency to offset your constant outages, how about if you underwrite the cost of my phone service. I didn't ***** at your previous outages over the last few days, but I'm done.
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Mary Koudys
(@MKoudys) reported
@DapperJeff @cogecohelps @cogeco It’s horrible!
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Deaona918
(@deaona918) reported
@cogeco I just called Cogeco and was on hold for 15 minutes to get to customer service, and the agent picked up but hung up right away. I’m frustrated!
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Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@MIHomeYGK is cogeco still having issues?
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Vivek Kallankara
(@VKallankara) reported
@cogeco @cogecohelps my internet is crawling at the moment. Is there an ETA on a fix?
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Clem Burger
(@Clem_Burger) reported
@cogecohelps terrible service cogeco. I’m having issues with your service, I want to speak with a manager and every time I ask the rep hangs up on me. I have been trying to sort this out for the last 2 hours.
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Gabi DeCarmo
(@sugrgabi) reported
@cogeco is there anoter issue happening today? Jan 12?
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Nardine Nakhla
(@NardineN3) reported
@ihoplad @cogeco The service in Oakville is awful again today. It has been ~2 weeks of bad to no internet service. I’ve been on the phone waiting to speak to cust support x 1hr. I’m unable to do my job, kids are unable to connect for eLearning, turning this lockdown into even more of a nightmare!
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Divorce Dads
(@dads_divorce) reported
@cogecohelps is Cogeco down again in Georgetown... This will be 3rd time in 1 week... People will be losing jobs
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kavita aswani
(@drkuv) reported
@cogeco I have had outages on Jan 5, 8, 11 and twice today. I refuse to pay $100 for this abysmal service!
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Daniel Pinizzotto
(@mrpinizzotto) reported
@cogeco I can't login to Sportsnet now app with my Cogeco account...also can't login to Cogeco account from your website....
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Clem Burger
(@Clem_Burger) reported
@cogeco absolutely terrible service. I have called into your call centre twice now and got horrible service from your reps. I have asked to speak with a manger twice and both times I was hung up one. Brutal
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Lori Littleton
(@littletonstc) reported
from
St. Catharines, Ontario
@cogecohelps @cogeco Up your end of the “contract” by providing the service I have apparently been locked into. Additionally, I have been on the line for 45 minutes and I am now getting a $5 credit — for 4 days of interrupted internet.
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Vakzy
(@VakzyFn) reported
@cogecohelps @cogeco I'm tired of having constant ping spikes and packet loss while playing games. I'm so tired of it. Fix it or I'm switching and DONT tell me to contact your number just FIX IT.
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𝕾𝖍𝖎𝖟𝕹𝖎𝖈𝖐™
(@Sh1zN1ck) reported
@cogecohelps @cogeco Meh, I'm good, it's not so much the 'tech issue'. I'll just sit on hold half the day only to fix it myself in the end anyways I'm sure. Again, you guys need someone that actually knows how to do stuff, and speaks fluently in both English & French DM me! Lolz 🤙🏼
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MHaines
(@Mamma_Hains) reported
@cogeco service stinks - no tv since Sunday afternoon and no service until Friday - don’t recommend
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PH Tan
(@WAGmobile) reported
@cogecohelps @cogeco is there another outage today ? I just lost internet at around 1035 am.
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Lori Littleton
(@littletonstc) reported
@cogecohelps @cogeco This phone call is going from bad to worse. I have found out I’m locked into a contract for 3 yrs. during that time, you can raise the price but I cannot do anything about it and if I want out, I have to pay $225. Plus, out of 8 working days, you have not held....
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Melissa Coghlan
(@scruffswife) reported
@cogeco Same problem, can’t login to Sportsnet through any devices!! Cogeco has become so unreliable!
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Julie “QuaranQueen” Morris
(@JulieMoOnTheGo) reported
from
Peterborough, Ontario
@gramshelper @aintlifeswells Cogeco is near me, so if the outage is affecting them, that could be why. Or they’re just being Cogeco.