Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (57%)
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TV (23%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Scarborough, Milton, Toronto, Windsor, Belleville, Burlington, Montréal, Markham, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Windsor |
TV | |
| Windsor |
TV | |
| Belleville |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Lawrence Frias
(@lfrias) reported
@cogeco I think 0 upload speed is definitely a problem. Download is fine but with no upload it's brutally slow. Seeing other reports of issues so you may want to dig into this.
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Mary Lou Tatton
(@MLTspecialties) reported
@SueMilburn1 @nilikm Must be something in the air. A service rep from Cogeco Cable said “God Bless You” when he was signing off our phone call today. Made me smile.
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The Metric Jester 🇨🇦
(@MetricJester) reported
@alfaraph @elybeatmaker You could just keep it on 8.8.8.8 and 8.8.4.4 if you want. We did that during the huge Cogeco / O-Net DNS outage, and I haven't changed it back
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Sobeit
(@Cookel69) reported
@cogeco It's Feb 9 and my internet is down in Waterdown .. Again
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Jon Pole - RADIO ATHLETE 🥇
(@jonpole) reported
Rogers @RSMCanada just told me that to fix my problem with their @NHL app - I need to call @cogeco? The problem. Games are blacked out on Cocego internet but not my Bell Internet. Same house. Same address. Rogers is giving me homework. Pass. I just won't renew.
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Paul Martino
(@paulmartino03) reported
@cogecohelps internet seems to be down (again) in Niagara Falls. Is it somehow just my internet or is this a Cogeco issue..?
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Capn_Chronic_YT
(@nonymousstoner) reported
@cogeco @cogecohelps @CogecoBusiness why do yous keep non stop re setting my wifi while I’m trying to use it not once but a million times like fix yours **** this is over n over agin constantly within the month
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Josh
(@SuperMaurice) reported
@FerdaLeafs @Bell I'm quite happy with the Teksavvy service, but Bell/Rogers/Cogeco have ignored servicing our area for so long that I can't get a good connection speed regardless of who it's with.
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Kellie Dawson
(@Loopyloo76) reported
Hey @cogeco having issues with the internet all morning in Waterdown with it being off and on now its gone completely. Can't see any outages on the website?
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Jay Williams
(@northern_beast) reported
@cogecohelps @cogeco 90 minutes? Ok. I thought it was defective as the instructions say can take 30 minutes. I will try again tomorrow and hope it works. Thanks for your help
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Richard Deschambault
(@Captrjd) reported
@cogecohelps @cogeco . I will not complain about techs or even the agents, they try their best. But as an institution, Indescribably bad customer service is where you stand. Get my bill sorted out!
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JUDY
(@JudyShanty10) reported
@cogeco is it down? I have no service.
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Megs
(@MrsCookiMunster) reported
@cogecohelps @cogeco I already did and they said they couldn't help me because there was no note attached to my file
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Pat Burgoon
(@BurgoonPat) reported
@JaredOfLondon @notafullcolon Rogers does not own cogeco never have rogers tried buying cogeco cogeco said no both companies have said rogers does not own cogeco
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marco
(@marco79758406) reported
@cogeco the internet at L8S 4P4 is going down at least half a dozen times daily. It does not stay down long about 5 mins each time but it’s unacceptable as I work from home and get booted from the zoom meetings each time
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Mahmoud Nadi
(@mnadi_92) reported
@cogeco internet is down in at N9H2N7 Lasalle Ontario. Resetting modem didnt work.
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AndreaMarie
(@MsAndreaMarie_) reported
Good thing I’m not working and the high schooler’s class is done because Cogeco is having issues again.
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Ellen Molloy
(@Menagerieof22) reported
@cogeco Thanks for shutting my internet down with no notice from 12-7am. Not like I had an online customer service shift or anything.
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Cowan amaro
(@CowanAmaro) reported
@cogeco @CdnChildProtect Fix your ******* wifi
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Mark Baldinelli
(@MBaldinelli) reported
@cogeco is there an outage anywhere? I have no wifi again. This is getting ridiculous
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Clark Aitken
(@clrkaitken) reported
Love that I get to choose between Internet through Bell or unbelievably slow as **** service through Cogeco because telecom is a monopsony that nobody seems to give a **** about protecting customers.
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Jpm
(@axceder) reported
@cogecohelps Leaving at Alma I used a openvpn with a ACN modem. I have Cogeco modem too. If I connect through the vpn with the ACN, throttle speed start at around 19h30 and stops at 21h30. If I connect the vpn with the Cogeco modem, there is no throttling at all. Can you help?
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Lady Constance
(@connieinygk) reported
I am getting @StarlinkPage ! Although @BellFibe is available in #ygk, I will never, ever deal with them. Cogeco has terrible service and it's always slow when the students are here. I am really looking forward to fast, unlimited internet!
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Megs
(@MrsCookiMunster) reported
Wow @cogeco my house burned down and you still want to charge me for the modem that burned? Thanks for the compassion!
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Tim Ton
(@TimTon000) reported
Cogeco, with the money I spend for “fast and reliable” internet service, the outages and poor internet service as of late had better change for the better and quick else I switch to a better isp @cogecohelps
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Capn_Chronic_YT
(@nonymousstoner) reported
@cogeco #cogeco @cogecosupport y’all are trash fix this damn wifi why do yous keep resetting my **** I’ve rn over again kinda ******* dumb not the first night either
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Rose
(@Rose56797734) reported
@cogecohelps @cogeco It's upsetting especially when u pay for the service
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Karen
(@RobinsonforNow) reported
@cogecohelps phoned Crave about missing episodes of Your Honor, The Investigation. I was told latest episodes on their web page & they should show up On Demand. Told it’s Cogeco technical problem.
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lovetheheat
(@lovetheheat2) reported
@cogecohelps @cogeco @SWIFT_Broadband No, I wasn’t experiencing an outage, Cogeco was.
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Debvivian
(@Debvivian1) reported
Spotty wifi all day, and now TV and internet down in most of our subdivision! This is happening way too much, you need to do better @cogeco