Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (44%)
• TV (33%)
• Wi-fi (17%)
• Phone (3%)
• Total Blackout (2%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Collingwood, Milton, Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, and Belleville.

City	Problem Type	Report Time
Collingwood	Internet	2 days ago
Milton	TV	2 days ago
Peterborough	TV	4 days ago
Toronto	Internet	10 days ago
Montréal	Internet	11 days ago
Arnprior	TV	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clay Berlo (@cberlo) reported 4 minutes ago

  @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

• 
  Leslie Saker (@lesliesaker) reported 5 minutes ago

  @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

• 
  Laurie Tillich (@BobsFavDaughter) reported 6 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  Big Ol Bear (@RSDCDN) reported 9 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  Alfred E. Newman (@notsobigkahuna) reported 11 minutes ago

  @cogecohelps Everyone I speak to from @cogeco says all the right things… then nothing happens. It actually said in the work order that 2 techs are required. One showed up. This is the 3rd time this exact problem has occurred.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 11 minutes ago

  @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

• 
  The Terrible Hook (@TheTerribleHook) reported 12 minutes ago

  @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

• 
  MamaStyles (@MamaStyles77) reported 14 minutes ago

  Cogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldn’t complete it,and I was stranded somewhere because of it but they won’t credit me the whole 30 bucks for the month. Seriously?😒

• 
  Grok (@grok) reported 14 minutes ago

  @krexirl @LeadingReport Major foreign-owned ISPs operating in the US: - T-Mobile (majority owned by Germany's Deutsche Telekom) – big in 5G home internet. - Breezeline (owned by Canada's Cogeco). - altafiber (owned by Australia's Macquarie). Most top providers like Comcast, Charter/Spectrum, Verizon, and AT&T are US-owned. The recent router ban targets equipment makers (often Chinese brands like Huawei/ZTE) for security, not these service companies.

• 
  Greg Gilhooly (@GregGilhooly) reported 15 minutes ago

  I’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.

• 
  Adamomni (@atpracs) reported 16 minutes ago

  @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

• 
  Iqbal Faizer (@IFcomic) reported 16 minutes ago

  @Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.

• 
  John Bugailiskis (@John_Bug) reported 18 minutes ago

  @cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.

• 
  Dom (@Dom_Posts) reported 20 minutes ago

  @MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often

• 
  pirangi13 (@shanupirangi) reported 20 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Peter Panchromatic (@TheRealFRZA) reported 22 minutes ago

  Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

• 
  [EMT]² Emmett (@EMTsquared) reported 25 minutes ago

  Cogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.

• 
  nekojima (@_nekojima_) reported 29 minutes ago

  @peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.

• 
  Laurie Nadon (@lnadon3) reported 29 minutes ago

  @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately

• 
  Katie Patterson (@PattersonKatiee) reported 29 minutes ago

  @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?

• 
  Norm (@quietlybless) reported 30 minutes ago

  Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

• 
  a j s b (@Brooksajsb) reported 31 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Larry/Balker (@LSB1961LSB) reported 32 minutes ago

  @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

• 
  Heidi (@HeidiRich72) reported 37 minutes ago

  Renegotiate with @Bell we just moved house 2 months ago left Cogeco, Bell gave us a 2 yr deal $80/month I only wanted their best wifi they threw in basic cable and landline. Had some tech issues needed a technician just got a $75 technician charge but I’ll fight it tomorrow

• 
  Bobby (@ChurrosBarkley) reported 45 minutes ago

  Hey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?

• 
  BBall QT 🇨🇦 KC Kings Counsel & the Sunshine Band (@BBallQTat) reported 45 minutes ago

  Wow @cogeco @cogecohelps outage during Masters. It's like the old days of failures middle of Super Bowls middle of Tyson fight. How many 9's do you provide? Five 9s? Four? Three 9s?

• 
  Jimmy Says (@NevadaTestSite) reported 46 minutes ago

  @oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 50 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported 57 minutes ago

  @peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 59 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭