Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (54%)
• TV (21%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: West Lincoln, Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, and Kitchener.

City	Problem Type	Report Time
West Lincoln	Wi-fi	2 days ago
Toronto	Internet	4 days ago
St. Catharines	TV	6 days ago
Brockville	TV	6 days ago
Toronto	Internet	8 days ago
Pembroke	Internet	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Torontonian (@YYZ2YGK) reported 5 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  Connor✝️ (@SportsDynamics9) reported 6 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  G (@GMan008EEN) reported 13 minutes ago

  @cogeco outage in Kingston

• 
  💯JT.💯 (@JimmyT2022) reported 14 minutes ago

  @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 17 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Richard P (@richardp) reported 17 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  Melio (@MelioHL) reported 22 minutes ago

  @zubic_eth @cogeco @Starlink i wouldve switched months ago honestly first outage that lasted more than a few hours is the tipping point

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 27 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  O'bs 🇨🇦 (@obinson) reported 28 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Mikey (@MikeyBGolfs) reported 29 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 29 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 31 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported 35 minutes ago

  @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤

• 
  Soki Lawson (@sokilawson) reported 36 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  Hugh G Azzol (@MrTuffster) reported 37 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  MrsB (@mrsburnside2011) reported 37 minutes ago

  @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

• 
  zubic (@zubic_eth) reported 41 minutes ago

  @Steve3Chang @cogeco @Starlink Facts. Awful service…

• 
  Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reported 42 minutes ago

  Cogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?

• 
  Norm (@quietlybless) reported 44 minutes ago

  Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

• 
  Sharon (@RealSharonD) reported 46 minutes ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Dianne Williams (@SDM_1900) reported 48 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 48 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  justatroll (@wil56379) reported 52 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 54 minutes ago

  @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

• 
  Gator 🇨🇦 (@wallygator23) reported 55 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  Elle Jensen💕🇨🇦 (@Michels_elle) reported 56 minutes ago

  @cogeco Terrible!

• 
  Torontonian (@YYZ2YGK) reported 1 hour ago

  @cogeco There is no patience from me Camille. Our service was working and is now out again. As I said in a previous post, I will be calling Cogeco tomorrow to see when my contract is up and promptly switching out. Cogeco service is amateurish at best.

• 
  Giodoc (@dongiodoc) reported 1 hour ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  end-of-suburbia Silverthorn (@endofsuburbia) reported 1 hour ago

  @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

• 
  Sampson.d.ramm (@SampsonRamm) reported 1 hour ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?