Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (49%)
- TV (27%)
- Wi-fi (15%)
- Total Blackout (3%)
- Phone (3%)
- E-mail (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Oakville, North Bay, Vaughan, Scarborough, Toronto, Kingston, Toronto county, Ottawa, Hamilton, Carleton Place, Rimouski, Montréal, Mississauga, Milton, and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Oakville
|
TV | 1 day ago |
|
North Bay
|
TV | 3 days ago |
|
Vaughan
|
Total Blackout | 5 days ago |
|
Scarborough
|
Internet | 5 days ago |
|
Toronto
|
Internet | 6 days ago |
|
Kingston
|
TV | 7 days ago |
Full Outage Map
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Wendy Stafford (@WendyStafford14) reported@cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?
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nima hojjati (@nimahojjati) reported@cogeco don’t ever waste your money! They’re a fraud company. They won’t even let you cancel the service or answer the phone!! 💩
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Tatted_Stephen82🇨🇦 (@charmedone11) reported@cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful
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Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
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EconomicWoes 🤖 (@ManyBeenRinsed) reportedCogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.
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Devin Thomas (@DeviniusMaximus) reported@cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?
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macker333 (@mballack131313) reported@NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Mark Goldberg (@Mark_Goldberg) reportedFrederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company
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Therese (@theresemacdona6) reported@cogeco. Holy ****! They call me telling me I owe them money. Been with them for a little over a month. I have to tell them I’ll call them back. I check with my bank. Yes I paid 4 days ago. I call them back. They advise me to call them each time I pay from my bank account! 🙄
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Iqbal Faizer (@IFcomic) reported@Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.
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Sarah | ❤️🔥 hr ـﮩﮩ٨ـ♡ﮩ٨ـﮩﮩ (@Bellsin29) reported@Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 would’ve been the best call for this kind of award, it makes me sad for R GK mostly because yes they’ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan For 1Gbs internet with Bell my family was at one point being quoted 112$ ans that was in the full bundle. Cogeco gave us 50$ for the same thing. Bell has better infrastructure but if a new customer goes to get their 1Gbs it only costs about 60$. Both have discount brands
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Randan (@snake__rat) reportedIf @cogeco was any worse of a service they’d be @ServiceOntario
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Katie Patterson (@PattersonKatiee) reported@Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?
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Katie Patterson (@PattersonKatiee) reported@__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login
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Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco your service is horrible. Epico is terrible. Completely random technology. Sometimes it works. Sometimes it doesn't. Your customer service is worse. After 6 months of being polite I am done. You suck.
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Cogeco (@cogecohelps) reported@CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco
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wanedavis (@wanedavis) reported@cogeco how do i get live chat support? Your bot doesn’t give me an option regarding the epico box issue i am having
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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J (@Big_Mister_J) reported@NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help
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Cam Wilson (@camwilsonmusic) reported@cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported@peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me
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Ravi (@ravira) reported@StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.
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ian jason bradley (@ianjasonbradle1) reported@cogeco Yeah I don't know what's going on with your company but whoever came out did my internet. It's definitely not working and I was told there was maintenance going on. I looked now there's no notification. I reset my modem and still not working. What the Hell
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Leslie Saker (@lesliesaker) reported@cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?
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fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported@MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭