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Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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If you are having issues, please submit a report below.

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 56% Internet (56%)
  • 24% TV (24%)
  • 8% Total Blackout (8%)
  • 7% Wi-fi (7%)
  • 4% E-mail (4%)
  • 3% Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Ajax, Windsor, Toronto, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, Waterdown, and Peterborough.

CityProblem TypeReport Time
Ajax Internet 13 hours ago
Windsor Wi-fi 15 hours ago
Toronto Wi-fi 2 days ago
Montréal Internet 2 days ago
Toronto Internet 3 days ago
Toronto Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Rose56797734
    Rose (@Rose56797734) reported

    @cogecohelps @cogeco It's upsetting especially when u pay for the service

  • missstorey13
    Ms. S Storey (@missstorey13) reported

    @cogeco why is the internet not working in Halton? Is there something wrong with the connexion service of your system? @cogecohelps this is the 4th time this year!

  • MTG_HERO
    Adam Hale (@MTG_HERO) reported

    @JamesCulic Do they use #cogeco? Because I'm in welland and it's crap.

  • WeAREJoshPiece
    🛡 J-O-S-H🍙🍵 (@WeAREJoshPiece) reported

    @cogeco moving soon and looking at you as my new cable, internet and phone provider. Do you have Portuguese network channels -RTPi?

  • Johismunoz_
    Johanna Munoz (@Johismunoz_) reported

    @cogeco why is the internet not working in Oakville? Is there something wrong with the connexion service of your system?

  • shutterfriend
    Ken (@shutterfriend) reported

    @cogecohelps Also can you help with this, I ended up getting two modems and one was brand new and one was used and full of gunk and Cogeco is refusing to activate the new modem and leaving me with used one

  • paulmartino03
    Paul Martino (@paulmartino03) reported

    @cogecohelps internet seems to be down (again) in Niagara Falls. Is it somehow just my internet or is this a Cogeco issue..?

  • kpushkar
    Pushkar-Entrepreneur/Founder,#GreenMantra & others (@kpushkar) reported

    @cogeco there is outage in L6H1Z9 area code.

  • johnsid
    John Sid (@johnsid) reported

    @sssjolsen @cogeco Totally agree, they are crap and need to be acquired.

  • kpushkar
    Pushkar-Entrepreneur/Founder,#GreenMantra & others (@kpushkar) reported

    @cogeco There is internet service outage for the L6H1Z9. Please look into it.

  • snoshi
    Shayne Bampton (@snoshi) reported

    you get better on cogeco and that ****’s free!! be thankful for what we have locally :)

  • Loopyloo76
    Kellie Dawson (@Loopyloo76) reported

    Hey @cogeco having issues with the internet all morning in Waterdown with it being off and on now its gone completely. Can't see any outages on the website?

  • Lavee76
    James Lavender (@Lavee76) reported

    @cogecohelps is there an outage in Halton hills? No phone or internet (even after reset) for last hour. Any help or info is appreciated #cogeco #haltonhills

  • Max_Grincha
    Grincha (@Max_Grincha) reported

    @Classful @cogeco like an hour or so east of Toronto, on lake Ontario. I get 150 down and 10+up I've never had issues before this week :(

  • edenwang1122
    Eden **** (@edenwang1122) reported

    @cogecohelps I just upgrade my cogeco internet connection from 360M to 1Gb. But usually the real speed is only 200M, and sometime it's less than 50M. What's matter with cogeco service. I paid more but get less?

  • RenfrewCntyScan
    RenfrewCountyScanner (@RenfrewCntyScan) reported

    FYI VLC/Webplayer people. We are back on the normal feeds since last night. Sometime on Friday Cogeco fixed the local packet loss issues. I HOPE.

  • JayCourville
    Jay Courville (@JayCourville) reported

    @andrerobichaud @JayOnSC I left bell 15 years ago, Rogers and Cogeco now, so glad I did. They treat their customers like **** and now I see they are the same with their employees.

  • sgatto10
    BAYNES SZN (6-9) (@sgatto10) reported

    @cogeco @SWIFT_Broadband Get your stuff together I’m trying to watch the raptors. Service sucks

  • Grayham72
    grayham72 (@Grayham72) reported

    @cogecohelps any estimate on resolution time on the #Oakville #cogeco outage?

  • JazzinHockeyGrl
    Soulful (@JazzinHockeyGrl) reported

    @cogeco just switched to Epico. It keeps freezing out. Can you help? Paying a fortune for a service that so far has been VERY VERY disappointing!

  • jonpole
    Jon Pole - RADIO ATHLETE 🥇 (@jonpole) reported

    Here's some serious bull - my NHL app blacks out the #Leafs on my @cogeco service, but doesn't on my Bell service. WTF?

  • JudyShanty10
    JUDY (@JudyShanty10) reported

    @cogeco is it down? I have no service.

  • luckylucas29
    Luc Su (@luckylucas29) reported

    @cogeco experiencing outage in Kingsville, ON. N9Y2E4.Just installed last week! #internet

  • Bassam67550224
    Bassam (@Bassam67550224) reported

    @Max_Grincha @cogeco I got the same problem I paid for 10 upload and I'm getting 1 to 2, which is causing a lot of lag. I contacted them 2 times and they told me it is my router. I bought my router a month ago.

  • vellsmash
    aaron (@vellsmash) reported

    another morning of no internet from Cogeco, another reminder to not use their service if you have any say in the matter

  • putaextraaa
    R (@putaextraaa) reported

    @cogeco internet super slow in cornwall ontario area

  • connieinygk
    Lady Constance (@connieinygk) reported

    I am getting @StarlinkPage ! Although @BellFibe is available in #ygk, I will never, ever deal with them. Cogeco has terrible service and it's always slow when the students are here. I am really looking forward to fast, unlimited internet!

  • Max_Grincha
    Grincha (@Max_Grincha) reported

    1 entire week of packet loss, 3 service calls, 1 new modem, and it STILL ISNT FIXED LIKE PLEASE @cogeco

  • adamlebarr
    Adam LeBarr (@adamlebarr) reported

    Any other decent internet providers in Niagara, ON? I'm constantly having significantly less up/down than what I pay for with @cogecohelps, @cogeco - Hell, this tweet is barely loading. Ridiculous.

  • Cookel69
    Sobeit (@Cookel69) reported

    @cogeco It's Feb 9 and my internet is down in Waterdown .. Again