Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Harrow, Toronto, Windsor, St. Catharines, Napanee, Sarnia, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville, Petawawa and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
TV | |
| Toronto |
Total Blackout | |
| Windsor |
Internet | |
| Toronto |
Internet | |
| Windsor |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Nefi Zea
(@nefi1970) reported
@cogeco Im sorry, but im leaving. You guys have a great product. The TV package where you choose your channels is great. But…. You guys can’t get it together. Your service sucks. I’m having slow internet for 5 days now. Not the first time I’ve been promised it’ll get fixed and no change
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mamacanada
(@mamacanada1) reported
@cogeco your service is the worst! Your poor reception, freezes is for the 3rd day now, it’s unacceptable! What’s going on with the internet??? #cogeco
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Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
Cogeco went down.. any relation to tornado warning? #cogeco #ygk
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Edward
(@seawayshuterbug) reported
@cogecohelps I have been trying and trying and trying to talk to someone in Brockville since yesterday I am ready to cancel everything connected with Cogeco by the end of the day if I can not talk to someone in person
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Nancy_Ryc- proud yob.
(@ryck_nancy) reported
@SeanGemm @cogeco I called them and they said they will not start the increase for 6 months. I am a senior on a fixed income so it is just kicking the can down the road. My income will not increase. I am worried sick about my bills. My care needs service but I have no money to fix it.
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Independent
(@xfreespeech56x) reported
@cogeco Internet down in Peterborough since about noon.
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ℳary
(@msteffes) reported
PSA: @cogeco is a crap company. My mom dies, and we continue paying her cogeco bill for a year after, I finally call to cancel it, provide proof of death and send back internet routers. Now a collection agency is calling me? **** you Cogeco, isn't it on file that she passed!
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Bobby G
(@RingsideBobby) reported
Sorry I have to miss #AEWRampage tonight @TonyKhan but @cogeco sucks the big one tonight here in 🇨🇦
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Star changle
(@StarChangle) reported
@cogecohelps @A_FARRELL83 Cogeco down again in Halton within 2 months!!! Another Rogers??
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Heals Weird Dude 🎗
(@HealsWeirdDude) reported
@cogecohelps @cogeco what is going on, your internet keeps dropping completely off every hour it seems rendering everything I do useless, and it’s not a problem with my router as it says “connected, no internet” it’s getting really annoying as this has been happening for a while.
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Kelly
(@kelly_kloss) reported
@cogeco Why doesn't epico show the regional weather for niagara on Channel 268? When will this be fixed? Perhaps cogeco should reach to the weather network and subscribe so we can see our local weather.
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Peaches The Irritable
(@JerrySawyer1995) reported
My Cogeco internet has been on and off so much the last week or two and it’s making me so ******* angry. I shouldn’t have to continually look down to notice my phones been on data watching YouTube and **** for like an hour at a time.
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Andrew
(@wellywheeler) reported
@David_Moscrop We had a similar experience with TekSavvy / resold Cogeco. In the end, TS advised us to buy directly from Cogeco in order to get better support, which was the solution. 1/2
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Gary Gauley
(@Gully38) reported
Hey @cogeco how many times do I have to call customer to get the same thing “fixed” only to have to restart my modem twice a day?
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MaryAnn Hudecki Thompson
(@maryannht) reported
@cogeco @cogecohelps COGECO is the most unreliable service at this time. We are getting very upset with the skips, freezes, poor reception. Bell is looking very appealing.
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treplow
(@treplow) reported
Just got a text message from Cogeco confirming there is an outage here
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David C. Smith
(@DavoSmith12) reported
@cogecohelps @ReneeMMcDonald My Breezeline service has been out here in Florida for over 12 hrs now. Is Cogeco in Bankruptcy?
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Ammar
(@RealAmmarGhouri) reported
@cogeco is it down in Halton region ?
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Chris Walder
(@WalderSports) reported
Step your internet game up, @cogeco. It’s been awful today.
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seimo
(@seimooooooo) reported
@cogeco **** you, your internet is ******, id rather a rogers blackout for a month than a blackout and time i launch a videogame
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🇨🇦 Robbie McQuade 🇺🇦#StandWithUkraine
(@mamasaurusof2) reported
@cogeco Thank you for the great service today. My technician repaired/restablished my phone service. He fixed the 'jumble' of wires in my home In these days of nearly non-existant customer service, the service was outstanding. Please tell me how I can recognize him with Cogeco.
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Shawnee Robertson
(@s_robertson1212) reported
3 days without cable, spoke to 6 customer service reps and got 6 different answers, transferred to 2 departments with no answer, no managers reachable or will return calls. @cogeco is an absolute joke. Will deff be switching.
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Brian Kelsey
(@thebriankelsey) reported
@natnewswatch I switched from Cogeco to Rogers and Cogeco could not transfer the number cleanly. Rogers was unable to fix this. Telecommunications complaint mechanism did not work either…..
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Stephen Blair
(@blairs1) reported
@cogecohelps shipped my equipment back but seems it might be lost. been stuck in Stoney creek for four days now. Help?! @cogeco
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Pfizer Söze
(@droognukem) reported
@cogeco = Garbage internet. What a joke. Can’t wait to switch providers.
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David Rimmer
(@DavidLiverpud) reported
@cogecohelps Since the power outage in Rockwood, ON on Tuesday my Cogeco service has been frustratingly intermittent. I have followed directions to reboot my modem and my wifi routers, but have issues still popping up. Including right now. Is there a report of an outage here?
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Shannon Beck
(@beckie806) reported
@cogecohelps @collvey77 @cogeco I did call - and was told tomorrow was soonest they would get here but we have 3 people in this house, 2 in my neighbours and 4 cars in the driveway - the person on the phone said it was a ‘safety issue’ - which means to me it would be immediate reaction from the company
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Andrew
(@wellywheeler) reported
@David_Moscrop Our specific problem was the same - constant disconnection and low speeds. Turns out the cable from the node to the house had essentially rotted. Cogeco tech ran entirely new cabling (no charge for us), and it's been a huge improvement. 2/2
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Marg Mannseichner
(@MargMannseichne) reported
Access to email is by using phone data. I’ve troubleshooted twice with Cogeco support and they keep “putting in a new ticket” because they can’t figure it out. Do we need to go with a different Internet provider? 2/2
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Craig
(@therealfyfe) reported
@TekSavvyCSR Cogeco has an outage in this area. Obviously this is an issue for us. Not sure why you wouldn’t know that. I had to find out for ourselves.