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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 47% Internet (47%)
  • 30% TV (30%)
  • 16% Wi-fi (16%)
  • 3% Total Blackout (3%)
  • 3% Phone (3%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Mississauga, Burlington, Champlain, Toronto, Hamilton, Sarnia, West Lincoln, Peterborough, Welland, Montrรฉal, Toronto county, Belleville, Napierville, Calgary, and Matane.

CityProblem TypeReport Time
Mississauga Internet 8 hours ago
Burlington TV 18 hours ago
Champlain TV 1 day ago
Toronto Internet 1 day ago
Hamilton Internet 2 days ago
Sarnia TV 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

  • hvacgineering
    HVACgineering (@hvacgineering) reported

    @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

  • Jolayne75
    Katie Taylor (@Jolayne75) reported

    Cogeco is GARBAGE

  • robson_tri87484
    Tricia Robson (@robson_tri87484) reported

    So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

  • LORDCANTl
    roach!! ๐Ÿง€ INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported

    @virginmedia hey. can you explain why our virgin tv suddenly decided to become "cogeco" and insist we're in canada when we very much live in the uk and have never been to canada? we cannot access any streaming services.

  • GaryvanR
    GvR ๐Ÿ Vive le ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฌ๐Ÿ‡ฑ ๐Ÿ‡ฉ๐Ÿ‡ฐ (@GaryvanR) reported

    @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

  • ianjasonbradle1
    ian jason bradley (@ianjasonbradle1) reported

    @cogeco Yeah I don't know what's going on with your company but whoever came out did my internet. It's definitely not working and I was told there was maintenance going on. I looked now there's no notification. I reset my modem and still not working. What the Hell

  • oiler3535
    Kris (@oiler3535) reported

    @cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.

  • oiler3535
    Kris (@oiler3535) reported

    Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

  • tattooPeel
    Erik Boivin (@tattooPeel) reported

    Why would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!

  • altimaguy11
    fore_not_four ๐’ฒ๐’พ๐“๐“๐’พ๐’ถ๐“‚ Pops ๐’Ÿ๐“‡๐“Š๐“‚๐“‚๐‘œ๐“ƒ๐’น (@altimaguy11) reported

    @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.๐Ÿคญ

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • DogLifeOntario
    Bob (@DogLifeOntario) reported

    .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

  • tattooPeel
    Erik Boivin (@tattooPeel) reported

    @cogeco What wrong with ur service its always disconnecting i cant even load a msg on X before i loose connection! tried to reach you via the internet but i loose my connection so What do i do exept calling and cancelling i pay for 1000 mb i get not even 150 mb and up load .4 mb!

  • LeagueOfSmell
    Fungus Trungus (@LeagueOfSmell) reported

    @cogeco any update on the internet outage in the Waterdown area?

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • bruins31311
    gg (@bruins31311) reported

    @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

  • pauldris
    pauline driscoll ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฌ๐Ÿ‡ง (@pauldris) reported

    @cogecohelps trying to cancel our cogeco services โ€ฆ

  • PattersonKatiee
    Katie Patterson (@PattersonKatiee) reported

    @__m3lisssa When you click on it, it will ask you to sign in, than I used my cogeco login in and it worked

  • mballack131313
    macker333 (@mballack131313) reported

    @NoSleevesGaming @cogeco Get on starlink.. wonโ€™t have those issues in the future

  • solkumar
    Loud mouth (@solkumar) reported

    @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

  • moe1178
    Ryan (@moe1178) reported

    @cogeco are you serious with your technical support? What a joke!!!!

  • Bellsin29
    Sarah | โค๏ธโ€๐Ÿ”ฅ hr ู€๏ฎฉ๏ฎฉูจู€โ™ก๏ฎฉูจู€๏ฎฉ๏ฎฉ (@Bellsin29) reported

    @Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 wouldโ€™ve been the best call for this kind of award, it makes me sad for R GK mostly because yes theyโ€™ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!

  • robynsmills
    Robyn (@robynsmills) reported

    @cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes upโ€ฆ you increase your pricesโ€ฆ.

  • RickL77253254
    RickL (@RickL77253254) reported

    @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.

  • bjakovina
    ๐Ÿ‡จ๐Ÿ‡ฆ Brian Jakovina (@bjakovina) reported

    @cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?

  • quietlybless
    Norm (@quietlybless) reported

    Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

  • _nekojima_
    nekojima (@_nekojima_) reported

    @peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.

  • Dom_Posts
    Dom (@Dom_Posts) reported

    @MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal

  • PeterHRatcliffe
    Peter Ratcliffe, forever Canadian ๐Ÿ‡จ๐Ÿ‡ฆ (@PeterHRatcliffe) reported

    @cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2