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Cogeco service status: outage reports and connection issues

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 52% Internet (52%)
  • 23% TV (23%)
  • 14% Wi-fi (14%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

CityProblem TypeReport Time
Toronto Wi-fi 11 days ago
Toronto Total Blackout 15 days ago
Oakville Phone 18 days ago
Brampton Internet 20 days ago
Sherbrooke Wi-fi 20 days ago
Toronto Internet 20 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • itsterki
    terk (@itsterki) reported

    @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

  • rivinnorthbay2
    Tim Lowe (@rivinnorthbay2) reported

    @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

  • Shereto2
    Robin DaHood (@Shereto2) reported

    How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

  • Davidschonitz
    D.S (@Davidschonitz) reported

    Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

  • Avocado26430508
    Bob Loblaw (@Avocado26430508) reported

    Hey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal

  • obinson
    O'bs 🇨🇦 (@obinson) reported

    Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

  • johnref59
    TheBigM (@johnref59) reported

    @CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.

  • Avocado26430508
    Bob Loblaw (@Avocado26430508) reported

    @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

  • ZeromuSPlays
    ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported

    @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

  • redinhamilton
    Redinhamilton (@redinhamilton) reported

    @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

  • Don_L_Christie
    Don Christie (@Don_L_Christie) reported

    @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

  • Tiger_JY
    Kevin K (@Tiger_JY) reported

    @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

  • asharpe004
    CRASH (@asharpe004) reported

    @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

  • Rexraptor19921
    Rexraptor (@Rexraptor19921) reported

    @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

  • yarop
    JerryP (@yarop) reported

    @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

  • Amanda90097805
    Amanda (@Amanda90097805) reported

    @cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems

  • DrHawken
    Emshay* (@DrHawken) reported

    Cogeco is down and Rogers seems ******, too

  • Amanda90097805
    Amanda (@Amanda90097805) reported

    @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

  • LeanneVanoostv1
    Leanne Vanoostveen (@LeanneVanoostv1) reported

    @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

  • CanuckFootball
    Patricia (@CanuckFootball) reported

    @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

  • yarop
    JerryP (@yarop) reported

    What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

  • RaphaelVignes
    Raphaël Vignes (@RaphaelVignes) reported

    $CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.

  • YYZ2YGK
    Torontonian (@YYZ2YGK) reported

    @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

  • Allan_Gao12
    Allan Gao (@Allan_Gao12) reported

    @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cancelling Cogeco after this. Wtf is wrong with these people

  • rocketjr12345
    t time (@rocketjr12345) reported

    Ontario wide cogeco outage #GetMeOutOfThisProvince

  • RobertLaing10
    Robert Laing (@RobertLaing10) reported

    Must be a few people on line. COGECO is running like ****, as usual.

  • Davidschonitz
    D.S (@Davidschonitz) reported

    @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

  • SampsonRamm
    Sampson.d.ramm (@SampsonRamm) reported

    @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

  • kinisurrco
    Kini Surrco | Dividend data (@kinisurrco) reported

    @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦