Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 01/30/2023 06:45

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • Internet 65.95% Internet
  • TV 13.04% TV
  • Wi-fi 9.16% Wi-fi
  • E-mail 5.28% E-mail
  • Total Blackout 4.96% Total Blackout
  • Phone 1.62% Phone

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Kitchener, Brampton, Niagara Falls, Peterborough, Thunder Bay, Vancouver, St. Catharines, Thornhill, Oro Station, Trenton, Hamilton, Beaverton, Toronto, Burlington and Montréal.

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CanadaKitchener Internet
CanadaBrampton Wi-fi
CanadaNiagara Falls Internet
CanadaPeterborough Internet
CanadaThunder Bay Internet
CanadaVancouver Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • KyleTMori Kyle M (@KyleTMori) reported

    @cogecohelps living in lower Stoney Creek. Never had an issue with speed or connectivity. A few weeks ago Bell ran all new fiberoptic lines and since then cogeco has been SLOW. Could be just by chance but super frustrating either way

  • Dustonfoster Tweet (@Dustonfoster) reported

    No internet @cogeco - issue persists after a reboot. L3B 4W4

  • TheAkibaGuy Ah (@TheAkibaGuy) reported

    @cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?

  • davidb_into David Bartlett (@davidb_into) reported

    @SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.

  • theNFTpimp Mr135.eth (@theNFTpimp) reported

    @cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.

  • MarkKennedyQW Mark (Bundy) Kennedy 🇨🇦 (@MarkKennedyQW) reported

    I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet

  • scottygwood sg (@scottygwood) reported

    @OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy

  • shawn11627 GDS MPT (@shawn11627) reported

    @cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.

  • Mikemmarchand Michael Marchand (@Mikemmarchand) reported

    @cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!

  • shawn11627 GDS MPT (@shawn11627) reported

    @cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.

  • Bribble8 Bribble (@Bribble8) reported

    @cogecohelps I am infuriated that my internet speed has plummeted and I'm sure I won't be reimbursed for service that Cogeco is not holding their end of the bargain up on. Guess what, no support to contact.

  • Marina35690107 Marina (@Marina35690107) reported

    @jdeq We switched from Bell to Cogeco. Worse customer service. Hassle to return their equipment. Still got bills even after service stopped. Worse company ever @bell.

  • singharpal Harpal Singh (@singharpal) reported

    @cogeco no internet service in last five days and Cogeco still sleeping , can’t restore my internet.

  • fullmoonfarm1 FullMoonCastlefinestablesandvastestates (@fullmoonfarm1) reported

    ffs. @cogeco my bill has increased AGAIN for the same service. I may have to rethink this whole internet thing. you might be losing a long-time customer.

  • s_j_xo 𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻 (@s_j_xo) reported

    @cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I only see one that says 5G.

  • s_j_xo 𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻 (@s_j_xo) reported

    @cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I don’t see one that says 5G.

  • 2quick2u 2quick (@2quick2u) reported

    @ICGardner @cogeco @WGRZ Cogeco sucks

  • ICGardner Ian Gardner (@ICGardner) reported

    @Paulysworld @cogeco @WGRZ It’s a matter of principle. We’re paying for HD signal for everything. If Cogeco can’t even be bothered to do 16x9, how many other less technically adept clients aren’t aware they aren’t getting HD? And Cogeco? Don’t ask to DM this with me. Your customers deserve better!

  • ICGardner Ian Gardner (@ICGardner) reported

    Honestly @cogeco, can you at least make @WGRZ’s signal 16x9 if not HD? Is that really too much to expect from #Buffalo stations across the Niagara River?

  • JoannaTurlejART Joanna Turlej (@JoannaTurlejART) reported

    @AndrewChangCBC Andrew, you were terrific on The Natuonal news, I miss you there. I would like to watch your new show. Our tv and internet provider is Cogeco. Unfortunately, your new channel is not available in our area. Cogeco technical support didn’t know about this channel. Can you alert CBC?

  • steeenps Christine O'Brien (@steeenps) reported

    Again, pausing service for free for a period of time would help confused and tired seniors and families sort out their next steps and not be charged in this stressful time. @cogeco perhaps you should reevaluate your response to tragedies such as this. 😢 Have some heart.

  • steeenps Christine O'Brien (@steeenps) reported

    Everyone in #sarnia is helping our seniors out. @cogeco suggests paying $15 a mo to pause service until it can be transferred, if equipment not reusable it could be up to $600 (eating into limited insurance money). Relocation will have an additional fee as well.

  • steeenps Christine O'Brien (@steeenps) reported

    Update from earlier in the week. @cogeco told us they would not be adjusting any fees for victims of the Fairwinds Fire. A free pause of service for a period of time while situation is assessed was our suggestion but they refused. #sarnia #sarniaobserver @ObserverTerry

  • KarenGrif Karen Griffin (@KarenGrif) reported

    @TaraJeffrey Hey Tara, my mom lived in Fairwinds. Might want to do a story on why @cogeco is charging people $ if they don't return their cable boxes in a certain amount of time. They apparently don't realize people's possessions were destroyed. @Bell is not requiring this. Cogeco is garbage.

  • Prophet12_ca Scott Miller 🇨🇦 (@Prophet12_ca) reported

    @cogeco internet still down. When will it be back up again?

  • purenoobage1968 gary handt (@purenoobage1968) reported

    @vicconsult im with Cogeco as well I NEVER get those speeds ugh

  • TMLFiveStarCo Phil L (@TMLFiveStarCo) reported

    @Bell officially had Bell fibe TV for the last week. I've spent just as much time re booting the system as I have watching it. Bell has been a nightmare. A wk an I switching back @cogeco is where it's all for TV an internet needs. I've been a cell customer for over 20 yrs.

  • JeffCampsall Jeff Campsall (@JeffCampsall) reported

    @Sportsnet I’ve logged in 3 times onto your SportsNet iPhone app using my Cogeco account and it still keeps asking me to sign in ! What the hell?!

  • vic_canuck Vickie Clancy (Red) (@vic_canuck) reported

    @CBC Don't know if this is limited to @cogeco but I'm tired of the delayed audio when watching both CBC channels (reg and hd). Its like watched dubbed Japanese and has been like this for weeks. Fix it!! #nuisance

  • RickyChanRC Ricky Chan (@RickyChanRC) reported

    Epico website channel changes still not working at @cogeco. Service has been out ALL DAY! It's no wonder so many people are dumping their service, or lack of.