Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (24%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Windsor, Belleville, Burlington, Montréal, Markham, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Windsor |
TV | |
| Windsor |
TV | |
| Belleville |
TV | |
| Burlington |
TV | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Kayleigh Malcolm
(@KMalcolmAuthor) reported
I almost has my **** together with the whole online school today...and then the internet crashes. #FML Thanks @cogeco I almost had a lower stress day.
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Mrs Lang
(@Mrs_Lang_) reported
@mjwheelerali @cogecohelps Cogeco is down nation wide. I’m in Milton and I’m having issues with the internet.
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Barb Wantuchowicz
(@barbwantub_TD) reported
@niagaracatholic @cogeco Slow to out in Burlington
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Gord Routcliffe
(@fishygord) reported
@cogeco This is costing me and others money by the minute we expect refunds paying for a service we are not getting
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Dianna Taylor, CPA
(@Dtaylor3266) reported
@ChrisJBernardi @JeremyChafe @cogeco I’m thinking it could be a cyber attack. All of their phone numbers are saying out of service and you can’t get to their website. 🤔
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ZenHeathen 🙏
(@ZenHeathen) reported
*Massive* internet outage for Cogeco customers. Niagara to Hamilton to Kingston. Wow.
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OG DooM Pain
(@Donnie_D_Pain) reported
@cogeco Any info on what happened this really sucks my kid had exam today
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Pierre Brown
(@paj_brown) reported
@justincooke182 @cogeco Thanks, that worked. Be sure to check ‘validate upon exit’ so windows can reset your network adapter
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Justin
(@justincooke182) reported
@oskingpin @cogeco Once I noticed that my existing work VPN connection remained active while new connections on other devices in my home weren't loading, it was easy to pinpoint DNS as the issue. I assume the issues are purely DNS related on Cogeco's side.
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Old Country Dad
(@DadTonk) reported
@cogeco My wife is upset, which makes my day not so good🤨please fix.
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commonsense
(@commons65091701) reported
@JorgeOdam @cogeco That would be a first as they have never done that in the past. I've lost service 5 times since Dec 1st, I won't be holding my breath on a refund.
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Keegan B.
(@KeeganB63977789) reported
@validsporttakes @cogeco I pay twice that a month. I'm not upset. They'll have it fixed asap and if not they can give rebates for lost time. Everyone here is saying they have constant problems...they why are they still with #cogeco? There are other companies out there if this ones not working out.
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Andrew Hannon
(@DDrew74) reported
Down in St Catharines #Cogeco
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Sharon Larose🇨🇦
(@blackies1) reported
@cogecohelps is cogeco internet down in Cornwall, Ontario?
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sydney
(@sydneylucillee) reported
@RogersHelps Hello, there is a cogeco outage that is affecting me slightly however when I use data it also doesn’t load.
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Ryan Legault
(@limmereso) reported
My kid's schooling atm is internet dependent, and mine is all wonky. Can't call @cogeco because their service number is not working, so I'm stuck doing nothing with very bored and frustrated kids. Nothing at all that would make me want to take a blowtorch to all things...
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Infosec Muppet
(@rickchisholm) reported
If you are having #Cogeco issues, it can be at least partially remedied with a DNS change. Try switching to 1.1.1.1, 8.8.8.8 or 9.9.9.9 #cogecodown
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Cornwall Seaway News
(@SeawayNews) reported
@cogeco Hello, How many customers are currently affected by this outage?
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Denis B
(@AdHominemIzBad) reported
@mjwheelerali @slssteejay @cogecohelps Change your DNS servers away from Cogeco default to Primary: 8.8.8.8 Secondary: 8.8.4.4 That will fix the issue
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windsoriteDOTca News
(@windsoriteDOTca) reported
Cogeco reports they are investigating an issue impacting Internet services in Ontario. They hope to have it resolved soon.
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Dan Jackman
(@DBJ_1979) reported
@cogecohelps @FernandaWaheart @cogeco Bad day to go down huh? Please keep us updated.
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Charlene Close
(@Close680NEWS) reported
@cogeco Hi Tristan! How much of Cogeco's coverage area in Halton Region is down? I checked your website but it doesn't seem to be online.
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Gord Routcliffe
(@fishygord) reported
@DanBert68447376 @cogeco It was down at like 3am nothing to do with teachers and such
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Mike Andrade
(@Andrade14Mike) reported
@wiljudson84 @KeeganB63977789 @cogeco Do want to go out on a date? Funny how u point out my tweets. But all those other people complaining over a company that went down is sad to see. Like I said first world issues.
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Jeff LeBlanc
(@JeffLeBlanc777) reported
@KeeganB63977789 @cogeco The issue I have is that it’s not like they credit all of the affected customers when this happens. Unless you call to complain (wastes more time)
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Jonathan Hudson
(@J0nHudson) reported
@justincooke182 @cogeco Seems to be just slightly slower gaming not bad though
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paola desousa
(@paolina13) reported
@cogeco Cogeco is terrible!!!! Cancelling
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Paul Gallo
(@paulgallo5) reported
@FernandaWaheart @cogecohelps @cogeco Unbelievable you can’t give us an update it’s been out for an hour here I want a credit for down time and poor support services your support line goes busy immediately
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Paul Gallo
(@paulgallo5) reported
@cogecohelps @FernandaWaheart @cogeco My internet is down and I can’t reach the support line it goes busy immediately
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The Repping Rev
(@AndrewLevesque) reported
@cogeco Cogeco's phone lines are down too. Can't even call into support with our cellphones. Tells hs the numbers are not operational. Yikes