Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (44%)
• TV (33%)
• Wi-fi (17%)
• Phone (3%)
• Total Blackout (2%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Collingwood, Milton, Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, and Belleville.

City	Problem Type	Report Time
Collingwood	Internet	1 day ago
Milton	TV	1 day ago
Peterborough	TV	3 days ago
Toronto	Internet	9 days ago
Montréal	Internet	10 days ago
Arnprior	TV	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Norm (@quietlybless) reported 6 minutes ago

  I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

• 
  RickL (@RickL77253254) reported 9 minutes ago

  @cogeco @cogeco Could you please have your sales folks stop knocking on my door constantly? I got rid of Epico because it is the worst streaming service ever. I hear it is not improved.

• 
  Alex Stevens (@AlexSte49374492) reported 10 minutes ago

  @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

• 
  LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported 11 minutes ago

  @cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 18 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Alfred E. Newman (@notsobigkahuna) reported 20 minutes ago

  @cogecohelps Everyone I speak to from @cogeco says all the right things… then nothing happens. It actually said in the work order that 2 techs are required. One showed up. This is the 3rd time this exact problem has occurred.

• 
  Prince of Wine Country (@RhapsodyInTrue) reported 20 minutes ago

  @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel

• 
  Tracey (@TraceLynn) reported 23 minutes ago

  @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 29 minutes ago

  I spend more time on the phone with @cogeco these days than people from my own family. @cogeco sucks. Do better

• 
  Velko D (@VelkoD) reported 30 minutes ago

  @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

• 
  Violence is a construct (@wokeupviolent) reported 35 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Bob (@DogLifeOntario) reported 37 minutes ago

  .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

• 
  HVACgineering (@hvacgineering) reported 38 minutes ago

  @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

• 
  Jason Bedell (@JasonBEDELL1) reported 39 minutes ago

  Nice that @cogeco would lets us watch 5 innings of the tigers. Then it goes off. Worst company ever

• 
  Katie Taylor (@Jolayne75) reported 39 minutes ago

  Cogeco is GARBAGE

• 
  SAF (@MUgowanne) reported 40 minutes ago

  @cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix

• 
  gg (@bruins31311) reported 40 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  Katie Patterson (@PattersonKatiee) reported 42 minutes ago

  @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?

• 
  Goddamngreek (@Goddamngreek1) reported 46 minutes ago

  @cogeco Your customer service sucks. Wtf is going on..!?!? Your employees don't know how to resolve an issue with the customer. It's easy to sign up with your company but hard as hell to terminate a contract.

• 
  J (@Big_Mister_J) reported 47 minutes ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  Alfred E. Newman (@notsobigkahuna) reported 48 minutes ago

  Cogeco doesn’t help.

• 
  Laurie Tillich (@BobsFavDaughter) reported 48 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  Gaby_Gabs118 (@Gaby_Gabs118) reported 52 minutes ago

  @cogecohelps Cogeco is down yet again! When is it never down? 😩

• 
  Devin Thomas (@DeviniusMaximus) reported 57 minutes ago

  @cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service

• 
  Iqbal Faizer (@IFcomic) reported 59 minutes ago

  @Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.

• 
  Steve Pipes (@steve_pipes) reported 59 minutes ago

  Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

• 
  UnknownCaller 🇨🇦 (@janetakasparky) reported 60 minutes ago

  @peggy_blair i switched to rogers from cogeco, rogers was $50/mo and the rep said, "hang on. let me see if i can get you a better deal before you leave." she came back & said, "we can give you the same service for $49.99". i laughed & laughed & still switched. they're all the same. ugh

• 
  Clay Berlo (@cberlo) reported 1 hour ago

  @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

• 
  a j s b (@Brooksajsb) reported 1 hour ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  nima hojjati (@nimahojjati) reported 1 hour ago

  @cogeco don’t ever waste your money! They’re a fraud company. They won’t even let you cancel the service or answer the phone!! 💩