Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (47%)
- TV (29%)
- Wi-fi (10%)
- Total Blackout (7%)
- Phone (4%)
- E-mail (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, Kingston, North Bay, Ottawa, Smiths Falls, Trenton, Welland, and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Russell
|
Wi-fi | 1 day ago |
|
Deep River
|
TV | 1 day ago |
|
Arnprior
|
TV | 2 days ago |
|
Peterborough
|
TV | 2 days ago |
|
Oakville
|
TV | 2 days ago |
|
Peterborough
|
TV | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Bob (@DogLifeOntario) reported.@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!
-
Mark Goldberg (@Mark_Goldberg) reportedFrederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company
-
a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
-
Chuck Felsea (@pissinoffthe) reported@NoSleevesGaming @cogeco Sorry man, that sucks. Brutal. FYI, the most fun thing about playing this game is Friday pre-content hype in your stream lol.
-
Fonz (@Allittlefish) reported@robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.
-
Cogeco (@CogecoQC) reported@RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco
-
Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?
-
Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
-
Therese (@theresemacdona6) reported@cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?
-
Wayne Anderson (@CanadianCurmudg) reported@cogecohelps When will Cogeco resolve the email issue
-
Ravi (@ravira) reported@StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.
-
a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
-
Robyn (@robynsmills) reported@cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes up… you increase your prices….
-
Crypto_10 (@Crypto_10_10) reported@cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.
-
CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported@peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me
-
LynRandom1965🇨🇦 (@LynRandom1965) reported@MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.
-
St. Mo🇺🇦🌻☮️🙏 (@saintmo12) reported@peggy_blair @FireAndIce48 I feel exactly the same way. Cogeco the exact same bs! It infuriates me. My mother's bill in one year went up 89%! I refuse to pay for cable, I have antenna tv, use locally owned internet provider with awesome service & a streaming service. These companies don't care about you.
-
Charles (@Charles55961330) reported@cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.
-
Bradsports (@Bradsports2) reported@cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx
-
Katie Patterson (@PattersonKatiee) reported@Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?
-
Lynn (@LynnShughes7) reported@cogeco Is epico still down in the aldershot burlington area?
-
Jeremy- Now what? (@Bubba_76) reported@TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it
-
Tim-Wit (@timlewisgeddes) reported@cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm
-
Therese (@theresemacdona6) reported@cogeco. Holy ****! They call me telling me I owe them money. Been with them for a little over a month. I have to tell them I’ll call them back. I check with my bank. Yes I paid 4 days ago. I call them back. They advise me to call them each time I pay from my bank account! 🙄
-
Ted McIntyre (@Tedbits) reportedSo what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.
-
David James Hughes (@thedavidjhughes) reportedAnyone else experiencing Cogeco outage in Hamilton area?
-
Terry (@gr8playz) reported@cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?
-
Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported@cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2
-
Ross dahlberg (@dahlberg_ross) reported@NoSleevesGaming @cogeco Dang, that sucks was looking forward to the stream. I’ll watch out for your recap video.
-
Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca