Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (33%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Kingston, North York, Georgetown, Brampton, Windsor, Kitchener, North Bay, Sarnia, Brockville, Toronto, Ottawa, Oakville, Milton and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
TV | |
| Kingston |
TV | |
| North York |
Internet | |
| Kingston |
TV | |
| Kingston |
TV | |
| Kingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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JOE EXOTIC
(@JoeExotic) reported
Right now @cogeco is hanging a wire across from the front of my entire house. They said it’s temporary but could be there for a week to two years. The technician asked me when I even look at the trees at the front of my house. Cogeco is garbage.
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Pete Thomas
(@petethomascpa) reported
Even when I look online for pricing for existing customers and find a price of $94.99, the best they’ll offer me is $122.50/ month. I have Bell fibe getting installed on our street as we speak. It’s like @cogeco wants me to switch. Terrible customer service
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Sean M
(@seanmcc45) reported
@cogeco very, very disappointed in your chat function. Horrible customer service. Trying to help my parents, Jen from your chat wouldn't offer any help at all claiming the equipment supplied by your store wasn't there's. Thankfully we got Larry on the phone. Greatest tech ever!
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clicker
(@clicksalot99) reported
@cogeco Horrible internet service. Has legit cut out over 5 times today. This is insane
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laley-hena
(@nothaleylena) reported
cogeco sucks so bad, bro. i’m switching.
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david oxley
(@theoxman) reported
Thanks Cogeco for raising internet prices $6 for worse service. #Thieves
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david oxley
(@theoxman) reported
@cogeco I see my internet bill is now $76. It used to be $69 and the service is way worse. How do you sleep at night you crooks?
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Pete Thomas
(@petethomascpa) reported
Incredibly frustrated with @cogeco. Changing packages, internet advertised for $64.99 on the internet but that price is only for new customers. I can’t get that price when renewing because I’m an existing customer. I’m getting penalized for already using their services???
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Nicholas Hewitt
(@Goldegearz) reported
@doctoriceman200 @cogeco There’s a power outage downtown. It’s probably the issue
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
After tonight’s @cogeco outage for five hours and counting, it’s clear their service is very vulnerable. The @Bell fibre internet lines are being installed in my neighbourhood now and if the pricing is good, switching might be a smart idea.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
My mistake. The @cogeco outage site is updating the resolution time every minute to exactly one hour from the time I refresh the page. This service is a complete farce. Guess I’ll give up and go to bed. Maybe #Cogeco will send someone to fix the issue in the daylight. #PissedOff
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Taylor Ando (Imeson)
(@TaylorImeson) reported
@cogecohelps At this point it is probably less of a waste of my time to cancel my Cogeco services all together and pay more for a different company.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Surprise! Surprise! Now #Cogeco has extended their time to have the internet back up to 3:04am. I guess when @cogeco said 10:15pm they really didn’t have a clue. This is ridiculous. My smart home is useless. Internet down over 8 hours so far.
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FilmGamer
(@FilmGamerOne) reported
Thanks alot @cogeco none of my DVRs recorded the latest episode of @thegoodfight on Women's Network channel 763 and there's no re-runs available so now I have to wait a year to catch it on streaming. You did the same thing last season and I had to wait a year and a half to watch.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Now 4 and a half hours that @cogeco internet has been down. So much for my plans tonight. #Cogeco
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kendall #IstandwithTrudeau🇨🇦🍁
(@lambk) reported
@cogeco Currently looking for a new service provider I just received my new bill from you & I am disgusted.
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Fernando Silva
(@fernoorg) reported
@cogecohelps L9T6H6 Milton. Internet upstream down to kbps, this is ridiculous. If you call support they never admit it's congestion, and never a problem on my end. Neighbors experiencing similar speeds. Do something about it Cogeco!!!
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Alex Wilson for Ward 13
(@alexwilson96) reported
@olliefromkenoll @AcornHamilton Municipal Broadband would be when the City in this case Hamilton sets up a public company to provide broadband (internet service) to residents. The same as Cogeco or other companies do currently. I proposing we look into this possibility here in Hamilton.
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Valerie Davies
(@vdavies65) reported
@cogecohelps to all of you for your support & help lately as at 5:15 our Cogeco TV Internet, home Phone &WiFi are all back working. Thanks to a COGECO technician who knew what he was doing. Fixed the issue right away. The brand new cable laid 12 Sept had TWO FAULTY ends. THANKS
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
I’ve concluded @cogeco isn’t working on the problem with the internet tonight. They’re just going to automatically extend the resolution time every 15 minutes on the outage site. You can also bet we won’t get money off. I suppose I could just pay a portion of my next bill.
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clicker
(@clicksalot99) reported
@theoxman @cogeco Internet is legit cutting out ever 30 minutes in Niagara Region for the past 2 days. I have never seen such bad internet service
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Maru
(@Akamaru015) reported
@cogecohelps hey cogeco, remember that contractual agreement we signed you know I pay you. You provide internet? Yeah that? Why am I having 3 outages in my area a month? And not like quick oop it shut down I mean like 8 hour outages. Hamilton ontario if you were wondering
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clicker
(@clicksalot99) reported
@theoxman I have never seen such horrid internet service. Has cut out over 20 times in the past 2 days. Anyone who wants Cogeco as their provider....do not do it. Bell is miles ahead
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Taylor Ando (Imeson)
(@TaylorImeson) reported
Once again, I am here to tell Twitter that the EPICO service from @cogeco is the worst TV service I’ve ever had. The bunny ears I used when I was a poor college student gave me fewer issues. A 15 second power outage and my TV service just will not reconnect. @cogecohelps
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foontzoot 🇨🇦
(@SinisaPetkovic) reported
@cogecohelps Looks like @cogecohelps is off today, as is their internet service. Maybe @cogeco can help?
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william wright
(@william02424028) reported
@cogeco why ******** am I paying for cable and the Jays game is not to on.
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Susan Mitchell 🇺🇦
(@mitchel_susan) reported
@LloydOsten I think it's both. I've watched, and when it kicks me out, it's not due to signal strength. Wifi can be bad here (Cogeco), so it's another annoyance.
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Jenn Schwartz
(@JennSchwartz4) reported
@cogeco @cogecohelps 2 outages in 2 days is not "fast reliable service ". Maybe I will take your sales reps suggestion and find more reliable service elsewhere.
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Nancy_Ryc- proud yob.
(@ryck_nancy) reported
@cogecohelps It amazes me that the services you provide are not up to par either. I have really slow internet . I have to do a restart every day to try to get it back up. No, I am done talking to Cogeco. All service providers should be ashamed for gauging customers. @CRTCeng .
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Valerie Davies
(@vdavies65) reported
Having multiple issues with our Cogeco TV. At this point we are waiting for a Techie to come tomorrow after 5 p.m. I have noticed a time factor here. Today again during the local news at about 12:10 it breaks up & GOES completely off air. Just like someone is flipped a switch.