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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 42% Internet (42%)
  • 35% TV (35%)
  • 17% Wi-fi (17%)
  • 3% Phone (3%)
  • 2% Total Blackout (2%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Collingwood, Milton, Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, and Belleville.

CityProblem TypeReport Time
Collingwood Internet 4 days ago
Milton TV 5 days ago
Peterborough TV 6 days ago
Toronto Internet 12 days ago
Montréal Internet 14 days ago
Arnprior TV 14 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • ChurrosBarkley
    Bobby (@ChurrosBarkley) reported

    Hey @cogeco I have an outage it’s been like this all day L8P3S4 - says there shouldn’t be an interruption but I’ve troubleshooted everything else. What’s up?

  • steve_pipes
    Steve Pipes (@steve_pipes) reported

    Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

  • MadalenaJohn
    John Madalena (@MadalenaJohn) reported

    @cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

  • LynRandom1965
    LynRandom1965🇨🇦 (@LynRandom1965) reported

    @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

  • DogLifeOntario
    Bob (@DogLifeOntario) reported

    .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • 24k_adam
    adam (@24k_adam) reported

    They’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.

  • atpracs
    Adamomni (@atpracs) reported

    @cogeco there is a outage in the L8J2p2 area of Stoney Creek that started at 11:08am this morning, but nothing on the outage page.

  • bruins31311
    gg (@bruins31311) reported

    @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

  • Mark_Goldberg
    Mark Goldberg (@Mark_Goldberg) reported

    Frederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company

  • theresemacdona6
    Therese (@theresemacdona6) reported

    @cogeco. Holy ****! They call me telling me I owe them money. Been with them for a little over a month. I have to tell them I’ll call them back. I check with my bank. Yes I paid 4 days ago. I call them back. They advise me to call them each time I pay from my bank account! 🙄

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS

  • PattersonKatiee
    Katie Patterson (@PattersonKatiee) reported

    @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login

  • lesliesaker
    Leslie Saker (@lesliesaker) reported

    @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

  • charmedone11
    Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful

  • CarrascocortesL
    LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported

    @cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.

  • quietlybless
    Norm (@quietlybless) reported

    I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

  • RayzorLeafs22
    DM (@RayzorLeafs22) reported

    Lately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps

  • EMTsquared
    [EMT]² Emmett (@EMTsquared) reported

    Cogeco is hands down the worst telecom monopoly in Canada. They pay employees poorly and charge exorbitant rates that rise every few months. **** the Competition Bureau, the Ontario labour minister, and **** this company.

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • BCOzGamer70
    Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported

    @NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.

  • pauldris
    pauline driscoll 🇨🇦🇬🇧 (@pauldris) reported

    @cogecohelps trying to cancel our cogeco services …

  • 24k_adam
    adam (@24k_adam) reported

    I just ate a granola bar. Instead of throwing the wrapper in the garbage I threw it at my Cogeco router. I’m doing my part and saving the environment, putting trash where it belongs.

  • RealStevieJames
    RealStevenJames (@RealStevieJames) reported

    @cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!

  • camwilsonmusic
    Cam Wilson (@camwilsonmusic) reported

    @cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?

  • GaryvanR
    GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported

    @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

  • lloyder1971
    Charles (@lloyder1971) reported

    @cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves

  • lnadon3
    Laurie Nadon (@lnadon3) reported

    @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately