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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 49% Internet (49%)
  • 27% TV (27%)
  • 15% Wi-fi (15%)
  • 3% Total Blackout (3%)
  • 3% Phone (3%)
  • 1% E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Belleville, Napierville, Calgary, Matane, Toronto, Oakville, North Bay, Vaughan, Scarborough, Kingston, Toronto county, Ottawa, Hamilton, Carleton Place, and Rimouski.

CityProblem TypeReport Time
Belleville TV 17 hours ago
Napierville Internet 2 days ago
Calgary Internet 2 days ago
Matane TV 2 days ago
Toronto Wi-fi 4 days ago
Oakville TV 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • lloyder1971
    Charles (@lloyder1971) reported

    @cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogeco Awful that we're all affected by these Vandals

  • Brooksajsb
    a j s b (@Brooksajsb) reported

    @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

  • Dom_Posts
    Dom (@Dom_Posts) reported

    @MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal

  • SteveCoville
    Steve Coville 🇨🇦 (@SteveCoville) reported from Fairmount, Ontario

    @cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService

  • LSB1961LSB
    Larry/Balker (@LSB1961LSB) reported

    @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

  • MUgowanne
    SAF (@MUgowanne) reported

    @cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix

  • shannleevee
    Shannon Lee (@shannleevee) reported

    @GregGilhooly @cogeco Cogeco was aweful 20+ years ago when I was at Fleming. Hope you get your issue dealt with

  • jhnmchnry
    John McHenry (@jhnmchnry) reported

    @FortmanM @cogeco Yep. EPICO and @cogeco connectivity are the worst. I have the same problem all the time.

  • TheRealFRZA
    Peter Panchromatic (@TheRealFRZA) reported

    Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

  • CarrascocortesL
    LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported

    @cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.

  • TraceLynn
    Tracey (@TraceLynn) reported

    @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

  • quietlybless
    Norm (@quietlybless) reported

    I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

  • VickiSMcKinney
    Vicki (@VickiSMcKinney) reported

    @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

  • notsobigkahuna
    Alfred E. Newman (@notsobigkahuna) reported

    @cogecohelps Everyone I speak to from @cogeco says all the right things… then nothing happens. It actually said in the work order that 2 techs are required. One showed up. This is the 3rd time this exact problem has occurred.

  • cogecohelps
    Cogeco (@cogecohelps) reported

    @CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco

  • Mars_Robot
    Route 17 To SkyCountry (@Mars_Robot) reported

    @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

  • GregGilhooly
    Greg Gilhooly (@GregGilhooly) reported

    I’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.

  • TheTerribleHook
    The Terrible Hook (@TheTerribleHook) reported

    @cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco

  • 24k_adam
    adam (@24k_adam) reported

    I just ate a granola bar. Instead of throwing the wrapper in the garbage I threw it at my Cogeco router. I’m doing my part and saving the environment, putting trash where it belongs.

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • steve_pipes
    Steve Pipes (@steve_pipes) reported

    Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

  • MamaStyles77
    MamaStyles (@MamaStyles77) reported

    Cogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldn’t complete it,and I was stranded somewhere because of it but they won’t credit me the whole 30 bucks for the month. Seriously?😒

  • christiancont
    HumbertOst (@christiancont) reported

    @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

  • BrokenBlueOrg
    Broken Blue (@BrokenBlueOrg) reported

    Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

  • devynfarrugia
    Devyn Farrugia (@devynfarrugia) reported

    @cogeco Is the service as bad as your internet?

  • thedavidjhughes
    David James Hughes (@thedavidjhughes) reported

    Anyone else experiencing Cogeco outage in Hamilton area?

  • senro82
    Eric Senohrabek (@senro82) reported

    @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.