Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (42%)
- TV (36%)
- Wi-fi (16%)
- Phone (3%)
- Total Blackout (2%)
- E-mail (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Welland, Ajax, Toronto, Bells Corners, Montréal, Collingwood, Milton, Peterborough, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, and West Lincoln.
| City | Problem Type | Report Time |
|---|---|---|
 Welland
|
TV | 7 hours ago |
|
Ajax
|
Wi-fi | 9 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Bells Corners
|
TV | 1 day ago |
|
Montréal
|
Internet | 1 day ago |
|
Collingwood
|
Internet | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported@peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me
-
HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
-
Alex Stevens (@AlexSte49374492) reported@ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?
-
Dr. Peter Romanov, Phd (@romanov1733) reported@cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.
-
The Terrible Hook (@TheTerribleHook) reported@cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco
-
HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
-
Larry/Balker (@LSB1961LSB) reported@driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck
-
Scott Dillon (@dillon4412) reported@cogeco screws us again!!!!! Thanks for never putting on the Detroit feed!!! It sucks being your customer!!!!!
-
Richard von Stauffenberg (@RickvonStauff) reported@CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.
-
Chris Hitchcock (@ChrysalisChris) reported@telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.
-
Therese (@theresemacdona6) reported@cogecohelps @cogeco I called Cogeco before about some issue. When I got a call back I was driving my car! Hardly useful. Yes they renewed a backyard cable (which should have been checked on installation!). I guess you get what you pay for
-
Crypto_10 (@Crypto_10_10) reported@cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.
-
Laurie Nadon (@lnadon3) reported@bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately
-
Violence is a construct (@wokeupviolent) reported[DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk
-
John Bugailiskis (@John_Bug) reported@cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.
-
Patrick (@pnbbeall) reportedBy the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.
-
adam (@24k_adam) reportedThey’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.
-
Iqbal Faizer (@IFcomic) reported@Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.
-
Norm (@quietlybless) reported@cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng
-
Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported@NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.
-
GWN (@GWN_Qc) reported@cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch
-
Broken Blue (@BrokenBlueOrg) reportedDo NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.
-
zubic (@zubic_eth) reported@Steve3Chang @cogeco @Starlink Facts. Awful service…
-
nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
-
José Salazar (@jasalazar01) reportedHi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.
-
Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.
-
Steve Pipes (@steve_pipes) reportedSigned up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help
-
James Gruythuyzen (@brutal83) reported@cogeco are you guys actually criminals or do you just hire criminals? I can’t believe how Ive been treated from cancelling a service.
-
Cogeco (@cogecohelps) reported@CanadianCurmudg Hi Wayne, The issue unfortunately is not with us so we are waiting on a resolution with another company. We hope its resolved soon. Jodi Cogeco
-
Tatted_Stephen82🇨🇦 (@charmedone11) reported@cogecohelps My PC. Mobile is second but its getting slow and no devices available yet from cogeco mobile. Hope available before 2027 but doubtful