Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (58%)
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TV (18%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (6%)
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Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Saint-Gabriel, Kitchener, Ottawa, Toronto, Oakville, North Bay, Montréal, Brampton, Peterborough, Greater Sudbury, Barrie, Niagara Falls, Guelph, Mississauga and Arnprior.
| City | Problem Type | Report Time |
|---|---|---|
 Saint-Gabriel |
Wi-fi | |
| Kitchener |
Internet | |
| Ottawa |
Internet | |
| Toronto |
Internet | |
| Oakville |
Internet | |
| North Bay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Williams
(@CoercionJab) reported
@Starlink Interesting and I understand low net speed or not internet at all. Too bad the price isn’t changing because Roger’s and cogeco undercutting Starlink monthly subscription price forcing me to leave my Starlink up on house in hopes pricing will be equal or better. Canadian Starlink
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Steve Faguy
(@fagstein) reported
Cogeco received #CRTC approval to shut down CKYK-FM-1 96.9, a retransmitter of KYK 95.7 in Alma, after arguing the additional transmitter is redundant except in a small sliver north of the city, and not worth the cost. The transmitter was originally approved in 2008.
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Crystal Craig
(@Mrs_Baseball) reported
A few days ago, we switched our internet from Bell to Cogeco. Now, I'm currently experiencing location issues when logging into some of my sportsbooks. When it rains, it pours.
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Cars-Sports-News
(@CarsSportsNews) reported
@cogeco not happy with the results of the service call today. I was led to believe they did something that they did not. How do I follow up?
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Banana_banking_mac_
(@Banana_Mac_) reported
Y’all wanna hear how my morning went? Woke up to a horrible noise, I’m like wtf is that. A truck with a high load ripper my internet wire out of the the poll @cogeco doesn’t care and has a minimum 24 hour wait for a service call
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco @MBDan7 People seem to think these #CRTC labels will fix rural fixed wireless. How? If there is a competitor, people would switch - but there usually isn't a competitor. So, it ultimately comes down to spectrum, towers, economics. Everyone wants 5-bars, but they don't want new towers
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco About #CRTC nutrition labels: MP @MBDan7 said this morning that customers are frustrated with rural fixed wireless speeds, reliability. That doesn't get fixed by labels. It takes infrastructure investment. Need to stop doing stupid stuff that gets in the way of capital spending
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Commissioner Miner
(@fanCRTCProfling) reported
Cogeco clearly stated they collect congestion data at each and every node as part of proper network planning #CRTC. And this is what I said, this data should be on their website when a customer looks up their address, in real time.
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Scarlett Bob 🧬🇨🇦♂️.
(@BMystyk) reported
@cogeco I should be able to cancel my services without having to speak to someone in retention, right from the website.
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Scarlett Bob 🧬🇨🇦♂️.
(@BMystyk) reported
@cogeco It would be nice if there was a place on the website where I could cancel my services or terminate the services and not have to move it.
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Commissioner Miner
(@fanCRTCProfling) reported
@tedwoodhead @cogeco If over-subscription/congestion data was available per node, I'd look at it, if trouble-shooting an issue or helping someone with an issue or helping someone decide on a TSP. There's bad apples out there. Some rural areas are bad. Shows if they invested properly.
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Commissioner Miner
(@fanCRTCProfling) reported
@tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.
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Ted Woodhead (he/him)
(@tedwoodhead) reported
Commissioner Abramson asks @cogeco whether nutrition labels are actually useful? He says some consumer groups say they would be useful to consumers. If anyone spent time with front line team members they would conclude not a single customer ever seeks a nutrition label. Not one.
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Matt Slowikowski
(@Timeforteatwo) reported
@dmacpher Recent upgrades to rural fiber in my area - moved from WCCT (a local thing) to Cogeco + bell. Never had Starlink even though many of my neighbors swore by it.
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YQ
(@_YasserQureshi) reported
@cogecohelps is cogeco down in Milton?
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Wisam Hermez
(@HermezWisam) reported
@cogeco can you please explain to me why a 3 year contract got moved to a 10 year contract and today I look at my bill and its 15 years... how does that happen... if you are a cogect customer review you bill you might see 180 month... thats 15 years
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judiane fournier
(@judianefy) reported
You transferred the wrong phone number a week ago and still not fixed! 5 calls later and I’m on hold 59 minutes….I raves about your service to get my mom to switch and it’s been a nightmare.@cogeco
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judiane fournier
(@judianefy) reported
@cogeco you transferred the wrong number a week ago and still not fixed. 5th phone call I’m currently waiting for 56 minutes…..to think I raved about your service to get my mom to switch….
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De4dK1ng
(@De4Dk1ng2010) reported
@cogecohelps I am not a Cogeco customer but my service does come in these lines. Might be a good idea to have some added protection to stop the squirrels from using these as chew toys
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OnTropolis
(@reneenetrop) reported
@cogeco is there an outage in Peterborough? No internet for over an hour and resetting doesn't fix. Assuming it's not just my connection but a bigger issue?
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Can aways count on cogeco, the crappiest cable company in Canada to crash at the end of a movie. Buyer Beware. Cogeco is horrible ****** cable. The worst anyware. An antanea with tinfoil would be more reliable than cogeco
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogeco just dropped the line in the livingroom. Buyer Beware. Cogeco is horrible cable. Thieves. Stay away.
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Buyer Beware. COGECO. The absolute worse in cable tv. Avoid at all costs. after 2 years of **** service they still cannot or do not know how to synchronize a picture and a simple sound. The worse cable you can get COGECO is a crooked company selling garbage.
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Taylor Ando (Imeson)
(@TaylorImeson) reported
from
Wavecrest, Ontario
@cogecohelps @cogeco I was supposed to be sent a new EPICO box weeks ago due to ongoing issues. I’ve never received the confirmation email or the box, what gives?
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Buyer Beware. COGECO. The absolute worse in cable tv. Avoid at all costs. after 2 years of **** service they still cannot or do not know how to synchronize a picture and a simple sound. The worse cable you can get COGECO is a crooked company selling ****.
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David Wilson
(@DaveW85) reported
@cogeco @cogecohelps I can't imagine a company with worse customer service. Glad I stayed home for my appointment to get a call an hour and a half into the proposed that no one was coming. If you didn't have such a strong monopoly there's no way you'd still be in business.
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Berty
(@inbetweenismyne) reported
@cogeco, it's fair to say that your're app sucks. That's all.
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogecos only purpose to be alive has to be to steal our money because they have never had decent cable ever. Cogeco cable is the absolut worse cable company in Canada. Stay away from them. They are thieves.
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Don't forget in the Brighton ON area, stay away from cogeco. In 2 years cogeco has not shown one show ore movie that has not ****** up, had bad sync or just dropped from the system. Waching cogeco is like pulling teeth. I am going to ride you cogeco until you fix you garbage.
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Roe Budd
(@RoeBudd) reported
@cogeco you were at my house yesterday to fix an ongoing problem for the 6th-7th time and still I have the same problem. All started when hydro cut my line. Give me a reason not to cancel and tell everyone not to subscribe to cogeco.