Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (28%)
• Wi-fi (12%)
• Phone (4%)
• Total Blackout (3%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Kingston, Toronto, Mississauga, Hamilton, Milton, Montréal, St. Catharines, Guelph, Niagara-on-the-Lake, Niagara Falls, Toronto county, West Lincoln, Burlington, Langley, and Russell.

City	Problem Type	Report Time
Kingston	TV	3 hours ago
Toronto	Internet	19 hours ago
Mississauga	Internet	19 hours ago
Hamilton	Internet	22 hours ago
Toronto	Phone	1 day ago
Toronto	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 6 minutes ago

  @cogeco @cogecohelps All services, Internet, Epico and phone are down around Burloak south area. Is there an outage ? There is nothing on your website.

• 
  Scott Dillon (@dillon4412) reported 8 minutes ago

  @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

• 
  gg (@bruins31311) reported 10 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  SugarHiccup (@AnnTipathy1752) reported 12 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  Scott Dillon (@dillon4412) reported 15 minutes ago

  @cogeco screws us again!!!!! Thanks for never putting on the Detroit feed!!! It sucks being your customer!!!!!

• 
  Proof (@Proof187) reported 15 minutes ago

  @cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.

• 
  HVACgineering (@hvacgineering) reported 16 minutes ago

  @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

• 
  SugarHiccup (@AnnTipathy1752) reported 20 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  Charles (@Charles55961330) reported 20 minutes ago

  @cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.

• 
  Eric Senohrabek (@senro82) reported 28 minutes ago

  @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.

• 
  Bradsports (@Bradsports2) reported 29 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  J (@Big_Mister_J) reported 31 minutes ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  Scott Dillon (@dillon4412) reported 31 minutes ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  a j s b (@Brooksajsb) reported 33 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Carol LG (@niagaragolfgirl) reported 34 minutes ago

  @cogecohelps we are now in the middle of the 3rd outage we’ve had today since noon hour. What’s going on? I pay $40/month for a Rogers mifi to back up my Cogeco internet when it goes out!

• 
  Bradsports (@Bradsports2) reported 35 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Alfred E. Newman (@notsobigkahuna) reported 40 minutes ago

  Cogeco doesn’t help.

• 
  Route 17 To SkyCountry (@Mars_Robot) reported 40 minutes ago

  @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 40 minutes ago

  guys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)

• 
  Randan (@snake__rat) reported 41 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 46 minutes ago

  @NotMe595959 @peggy_blair Lol try that with Cogeco and see what happens. They don't give a **** because there's so little choice thanks to the monopoly these media companies enjoy. For every customer they lose they get 2 back.

• 
  Mel 🇨🇦 (@Melbell1013) reported 50 minutes ago

  @Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 54 minutes ago

  I spend more time on the phone with @cogeco these days than people from my own family. @cogeco sucks. Do better

• 
  Bob (@DogLifeOntario) reported 55 minutes ago

  .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

• 
  Ryan (@moe1178) reported 56 minutes ago

  @cogeco are you serious with your technical support? What a joke!!!!

• 
  Kris (@oiler3535) reported 56 minutes ago

  Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

• 
  Ravi (@ravira) reported 57 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Paul Robinson (@robinson_p_g) reported 58 minutes ago

  @cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?

• 
  HumbertOst (@christiancont) reported 58 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

• 
  Peter Panchromatic (@TheRealFRZA) reported 1 hour ago

  Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.