Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (48%)
- TV (29%)
- Wi-fi (13%)
- E-mail (4%)
- Total Blackout (4%)
- Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Bells Corners, Toronto, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.
| City | Problem Type | Report Time |
|---|---|---|
 Bells Corners
|
2 days ago | |
|
Toronto
|
Internet | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
|
Ottawa
|
2 days ago | |
|
Toronto
|
Total Blackout | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported@JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?
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Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported@Tiger_JY @cogeco Massive province-wide outage
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Sheri Stewart 🇨🇦 (@SheriLorraine) reported@cogecohelps @kitty_kattkait @cogeco down Peterborough
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Lesley (@Lesley_Bergen) reportedI live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!
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Alfred E. Newman (@notsobigkahuna) reportedCogeco doesn’t help.
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narr 🌴 (@notnarr) reported@mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages
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Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported@cogecohelps Hi, Sandra! The other member is in east Hamilton and had no Cogeco service since yesterday around noon. There was an issue in finding restoration of service time or cause of disruption with your app. @JTkksmom
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Tyler Sommerville (@keithurbfan) reported@kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash
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Oasis0430 (@smercer0430) reported@cogeco is Oakville down right now??
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Paul (@PaultiPlayer) reported@cogeco **** you guys. **** you guys for charging for equipment I don't want to ******* keep. Get charged $300 for obsolete ****, then I have to wait till monday to get anything done? **** off you have lost a ******* customer.
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John Toles 🇨🇦 (@JohnToles) reported@cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.
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Clanker (@clanker69420) reported@cogeco Time switch providers you guys are absolutely awful.
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Hugh G Azzol (@MrTuffster) reported@cogeco Start running the lines legal height. You’d probably have less issues.
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GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported@cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"
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José Salazar (@jasalazar01) reportedHi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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kavik OAL (@Kavik_plays) reported@cogeco outage in Belleville. Any resolution time expected?
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terk (@itsterki) reported@endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet
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John Madalena (@MadalenaJohn) reported@cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out
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adam (@24k_adam) reportedI just ate a granola bar. Instead of throwing the wrapper in the garbage I threw it at my Cogeco router. I’m doing my part and saving the environment, putting trash where it belongs.
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JerryP (@yarop) reported@peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.
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🇨🇦BR (@Mitts64) reported@merry123459 Sadly, Cogeco and Bell also play their games. None are a millimetre better. Until the government wakes up and breaks them down nothing changes.
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Ty (@trashboglin) reported@zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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CARTY CARTY (@deliaflower1) reported@cogecohelps Very disappointing in love Cogeco service..
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81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported@cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤
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Dan D'Alessandro (@ddalessandro) reported@cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!
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Laurie Nadon (@lnadon3) reported@bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately
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MamaStyles (@MamaStyles77) reportedCogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldn’t complete it,and I was stranded somewhere because of it but they won’t credit me the whole 30 bucks for the month. Seriously?😒
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Rod Marois (HE/HIM) (@patchcollecter) reportedWAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::