Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	7 hours ago
Toronto	Total Blackout	4 days ago
Oakville	Phone	7 days ago
Brampton	Internet	9 days ago
Sherbrooke	Wi-fi	9 days ago
Toronto	Internet	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Norm (@quietlybless) reported 6 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Gator 🇨🇦 (@wallygator23) reported 12 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  🇨🇦Canada United (@Charles65350398) reported 15 minutes ago

  @Reil76 @Bell Same here for years. Everytime i'll get. "I will send you a new reliever" Can i have a technician come out? "You dont need one" On to the service department. Within 2 seconds, it will cost you $75 dollars. I wiuld switch but Cogeco would have to dig up my driveway

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 16 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  O'bs 🇨🇦 (@obinson) reported 20 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Allan Gao (@Allan_Gao12) reported 22 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  Sport Junkie (@adrenalinehooks) reported 22 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 25 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  D.S (@Davidschonitz) reported 27 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 29 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Fyble (@Fyble) reported 29 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  davide (@DavideVaracall2) reported 29 minutes ago

  My Wi-Fi is not working it’s been slow the whole week @cogeco

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 30 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

• 
  JerryP (@yarop) reported 31 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!

• 
  Afrodyliac (@afrodyliac) reported 33 minutes ago

  @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.

• 
  kait/POODY (@kitty_kattkait) reported 34 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Lexi (@Lexi58746074319) reported 36 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 36 minutes ago

  @MamaStyles77 @cogeco Cogeco mobile has only been offered to existing Internet customers. Mom has their Internet but does not want cell plan. Besides if Cogeco service is offline, so is our home phone. Another reason to have cell plan with different provider.

• 
  Lexi (@Lexi58746074319) reported 36 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 41 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 42 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  MamaStyles (@MamaStyles77) reported 44 minutes ago

  If anyone needs help @nejsnave They can message me and I can compile names etc and send to Jen.I don’t have call service thanks @cogeco but my data is good!

• 
  Sport Junkie (@adrenalinehooks) reported 48 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  Patricia (@CanuckFootball) reported 49 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  Rolomite (@rolomite) reported 49 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Torontonian (@YYZ2YGK) reported 51 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  Mike Doris (@MikeDoris) reported 54 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  Fyble (@Fyble) reported 54 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  The Wise Elephant (@TheElephante) reported 55 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  mike grand (@mike_grand95449) reported 55 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco