Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (62%)
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TV (20%)
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Wi-fi (7%)
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E-mail (4%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Mississauga, St. Catharines, North York, Dundas, Smiths Falls, Burlington, Sombra, Brampton, Arnprior, Sutton, Ottawa, Sarnia and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Montréal |
TV | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| St. Catharines |
TV | |
| North York |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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hesse
(@User11940592749) reported
@CKWS_TV cogeco sucks ********
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Ginette Pelletier
(@GinetteP) reported
@cogecohelps @cogeco This is a joke right. You guys come to our house at least once a month sometimes more fiddle around with some wires assure us the problem is not between the pole and the house every single time. But the problem never ever gets fixed. My next complaint with CRTC has been made.
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VPGamby
(@GambyVp) reported
@lillquiche @cogeco And then when they switch to Bell they'll be affected by their next outage. Do you stop buying a car brand because one day the battery is dead?
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ZeusBaxter
(@GamesAndThatGuy) reported
@b4technology @cogeco I'm sure my network is back up but my network name and password have been reset. Need to find a way to reset my wireless networks
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shihPoop
(@NealYako) reported
@KeeganB63977789 @cogeco Sorry, if we are paying over $100 a month we need superb connection AT ALL TIMES. Since the summer, I’ve noticed COGECO being on and off. The internet will randomly disconnect sometimes for 15 minutes...sometimes 20. And now this. 10 year old customer here.
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Frank Booth🇧🇲🌍🇨🇦
(@FrankJBooth) reported
@barbie60144 @cogeco No doubt it is. DNS problem suggests too much traffic
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ZeusBaxter
(@GamesAndThatGuy) reported
@cogeco It seems my wireless network names and passwords have been reset. I lack a computer to connect directly with. How do I redo my wireless network names and passwords?
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Denise Hunt-Robinson
(@DeniseHR1) reported
@CassanoraL Exact same situation. According to Cogeco, it may have been that we had " just enough of a signal'....per the tec dept.
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Just another Human!!!
(@Middleaged75) reported
@aschwabdotca @cogecohelps @cogeco We have switched our DNS settings from automatic to using manual. Googles dns server is 8.8.8.8. And 8.8.4.4. You can google it for verification. This will allow access to internet again. Can reset back to automatic once Cogeco fixes issue with their DNS server. Hope this helps.
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Dayz
(@JetDayz7) reported
@northtron54 @cogeco I’ve tried connecting to the google DNS servers (8.8.8.8) (8.8.4.4) but it’s still too slow🤷🏼
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Jennifer Fraser
(@JenFraser55) reported
@jdeq Sadly it’s not just cogeco. Rural internet has been awful - it’s not able to handle the capacity required to have synchronous learning. Then factor in having 2 young kids who need computer assistance to even work the computer and then it cuts out - it’s been a nightmare here.
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Matheson Steplock
(@MathesonStep) reported
@cogeco So @cogecohelps is this a DNS outage?
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bananas
(@monicalr75) reported
from
Windsor, Ontario
@taximom_03 @cogeco @cogecohelps Mines not working
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Barb Sh
(@barbie60144) reported
@cogeco is the problem caused by all the children in Ontario on-line for school?
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TOM IPPOLITO
(@IppyTOM) reported
@cogeco I changed the DSN as suggested by others and works now. But quick question: i assume it's a temp fix. When do we know things are normal again and I assume we have to change the numbers back?
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Junk Mail
(@MailJunky) reported
@cogeco This doesn't seem to be a 'localized' outage... Can you provide insight as to where/what the issue(s) is?
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Barb Sh
(@barbie60144) reported
@Sflecce Stephen Internet was down all morning, Cogeco had an across province problem, how can children be expected to do on-line when the internet can't handle it. Get your act together.
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Dave
(@davidcouvier) reported
@cogecohelps @cogeco You're doin what you can to get us some sort of service during this, so that's saying something, thanks for the updates
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Mr. ButterBrain-Elect | Parler: @ButterBrain
(@ButterBrained) reported
@SteveA43400606 @cogeco Their support portal should not exist on their service infrastructure for exactly this reason. E.g., When my cloud provider goes down I can still access their technical support because they've separated these concerns.
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rblxdipppper
(@dipppperwastook) reported
Sooo ummm my brother reset my internet and now is broken thanks @cogeco
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ComputerWhiz 🇨🇦
(@ComputerWhiz_) reported
@Laxpro1dot10 @4razberries @cogeco Their website could just be down because everyone had issues at once and all tried to connect to it for support.
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Ms. Katie 🇨🇦🏳️🌈🚺📚🚍
(@MKatie916) reported
Cogeco internet is down, so all 4 kids can't log in. Partner at work from 8-4, I'm at work 12-5... going to be an interesting day.
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Dr Roberto Quinlan
(@r_quinla) reported
@LizLoveLake It's a weird day. We have no problems at home because we have Teksavvy, and yet it runs on Cogeco infrastructure. Some other tweets have mentioned this but state tech stuff that is beyond me. You gonna have to burn through your cell phone's monthly data by hotspotting it?
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C.A. Klassen
(@ca_klassen) reported
Update: teacher is affected by epic Cogeco internet outage, so I'll be filling a temporary grade 2 science and media literacy position for the afternoon!
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Dr Sarah Shulist
(@sarahshulist) reported
@1RunningMummy Yeah anyone on Cogeco is apparently down for the whole province, or close to it
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Jean-François Mezei
(@jfmezei) reported
@tysmo @Bryson_M I don’t recall any bro-ha-ha about Futureway. There was some for Cogeco who successfully argued that Ontario and Québec were to totally separate and Cogeco wouldn’t give service to Québec from a Ontario POI and got exemption. But don’t recall Futureway. Would have to look back
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Random 🇨🇦
(@RandomSusla) reported
@BBFarhadi @DrKateTO Cogeco went out in a large area about 9:30 ish. My kids turn off their ‘cell’ when home so they struggled to reboot the router and their devices until we got a call. H was able to access outages map through other service. Had chem test today. Chaos.
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Simard
(@Simardtweets1) reported
@cogeco with a province wide interruption with their internet service. I cant think of a better way to get terrible advertising during homeschooling.
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Andrew
(@aschwabdotca) reported
@cogeco Any ETA for a complete fix? We've been totally without service all day. Postal code K0K.
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Mark
(@MarkLegault) reported
@RogersHelps @Rogers is the cogeco outage at all related to problems with Rogers? We have been getting connection drops all day and it’s incredibly frustrating