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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

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Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 48% Internet (48%)
  • 28% TV (28%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, and North York.

CityProblem TypeReport Time
Vancouver Internet 1 day ago
Toronto Total Blackout 2 days ago
Toronto Total Blackout 5 days ago
Toronto Internet 5 days ago
Toronto county Internet 5 days ago
Nepean Wi-fi 5 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.

  • Gaby_Gabs118
    Gaby_Gabs118 (@Gaby_Gabs118) reported

    @cogecohelps Cogeco is down yet again! When is it never down? 😩

  • friskybusinesz
    Jay S🐬 (@friskybusinesz) reported

    @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

  • faggotzoro
    zoro liker | caught up on one peas (@faggotzoro) reported

    thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

  • Seaniebutts
    that gay guy (@Seaniebutts) reported

    @cogeco sucks

  • ChrysalisChris
    Chris Hitchcock (@ChrysalisChris) reported

    @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

  • charmedone11
    Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogeco outage in Renfrew

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    @cogeco I am cancelling my Cogeco account. You guys are awful

  • JGooballs
    Klink VonSchultznbundy (@JGooballs) reported

    @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

  • Kasandroid
    Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reported

    Cogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?

  • Urstrulykarims
    urskims (@Urstrulykarims) reported

    @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

  • Kavik_plays
    kavik OAL (@Kavik_plays) reported

    @cogeco outage in Belleville. Any resolution time expected?

  • hawkpapersizors
    David Hawkins (@hawkpapersizors) reported

    I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

  • yarop
    JerryP (@yarop) reported

    @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

  • yanitaoo
    katie MINISH CAP ENJOYER (@yanitaoo) reported

    @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

  • keithurbfan
    Tyler Sommerville (@keithurbfan) reported

    @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

  • Reil76
    🇨🇦Wayne🇨🇦 (@Reil76) reported

    @JGooballs No I ditched cogeco cuz my service was ****.

  • notnarr
    narr 🌴 (@notnarr) reported

    @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

  • Ciel2114
    Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported

    @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

  • Pushandrun81
    81 Cup 🎖♠️🏁🚦 (@Pushandrun81) reported

    @cogeco Why is Channel 505 not working? Tried the Support help but no one seems available...🫤

  • cochrane_evan
    Evan Cochrane (@cochrane_evan) reported

    @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

  • mise35
    MISE (@mise35) reported

    Hey @cogeco thanks for the repeated emergency warnings that I can't shut off. Put it at the bottom of the screen. Don't cut out the channels entirely. Not aure why it comes through your service and not my cell.

  • RobertLaing10
    Robert Laing (@RobertLaing10) reported

    Must be a few people on line. COGECO is running like ****, as usual.

  • JudyMcKeown1
    Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported

    @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

  • Lesley_Bergen
    Lesley (@Lesley_Bergen) reported

    I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

  • denunglued
    Den 🍁 (@denunglued) reported

    @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng