Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (51%)
- TV (19%)
- Wi-fi (17%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Total Blackout | 1 day ago |
|
Toronto
|
Wi-fi | 2 days ago |
|
Montréal
|
Wi-fi | 2 days ago |
|
St. Catharines
|
Wi-fi | 2 days ago |
|
Mississauga
|
Internet | 7 days ago |
|
Toronto
|
7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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@RGBAtlantica (@RGBAtlantica) reported@cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng
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Leanne Vanoostveen (@LeanneVanoostv1) reported@cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.
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Norm (@quietlybless) reportedIt says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng
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Therese (@theresemacdona6) reported@Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps
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Redinhamilton (@redinhamilton) reported@cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage
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fck your fascist pancakes (@dubsy54321) reported@cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.
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MamaStyles (@MamaStyles77) reportedIt’s going to take two days to create a ticket to fix my phone. 4 months now and @cogeco new mobile service is a mess. I don’t suggest switching to them.They’ve made a ticket to help me but they can’t figure out why my phone can’t make phone calls. 😡
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MamaStyles (@MamaStyles77) reported@cogeco mobile hasn’t worked for me for months.Calls dropped all the time,no days off and on.For the last week my phone won’t call out.7 hours on the phone with various departments.Paid my bill. On hold 2 hrs today.find out they won’t help me as they cut my non working phone off
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Rod Marois (HE/HIM) (@patchcollecter) reportedWAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::
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John Toles 🇨🇦 (@JohnToles) reported@cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.
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Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved
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gg (@bruins31311) reported@cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service
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Lexi (@Lexi58746074319) reported@wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.
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MamaStyles (@MamaStyles77) reportedNow my phone doesn’t work @cogeco mobile is the worst.
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Kevin K (@Tiger_JY) reported@cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.
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davide (@DavideVaracall2) reportedMy Wi-Fi is not working it’s been slow the whole week @cogeco
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Amanda (@Amanda90097805) reported@cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems
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Giodoc (@dongiodoc) reportedThe only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco
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macchi (@havn_espresso) reported@cogeco **** you for blocking my Internet box an hour before the world cup
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Scott Miller 🇨🇦 (@Prophet12_ca) reportedIs #cogeco down right now? When will it be back up? Any reports?
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Ashleigh Atkinson (@IronForgedFit) reported@cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.
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Hugh G Azzol (@MrTuffster) reported@cogeco Shoddy service like this from any provider will push more to go towards starlink
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💀extremeXmetal💀 (@extremeXmetal) reported@alancross Cogeco seems like the only provider having problems. Every other provider seems normal.
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JerryP (@yarop) reported@KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!
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Austin (@pixlr__) reported@cogeco Why is my upload speed insanely bad rn
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Coming In Hot (@ComingInHotSens) reported@SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi
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Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.
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Oasis0430 (@smercer0430) reported@cogeco is Oakville down right now??
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kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.
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JerryP (@yarop) reportedWhat a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.