Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal, Mississauga, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount and Amherstburg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| St. Catharines |
Internet | |
| Brockville |
TV | |
| St. Catharines |
TV | |
| Burlington |
Internet | |
| Milton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Commissioner Miner
(@fanCRTCProfling) reported
@tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.
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Crystal Craig
(@Mrs_Baseball) reported
A few days ago, we switched our internet from Bell to Cogeco. Now, I'm currently experiencing location issues when logging into some of my sportsbooks. When it rains, it pours.
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Commissioner Miner
(@fanCRTCProfling) reported
Cogeco clearly stated they collect congestion data at each and every node as part of proper network planning #CRTC. And this is what I said, this data should be on their website when a customer looks up their address, in real time.
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judiane fournier
(@judianefy) reported
@cogeco you transferred the wrong number a week ago and still not fixed. 5th phone call I’m currently waiting for 56 minutes…..to think I raved about your service to get my mom to switch….
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco @MBDan7 People seem to think these #CRTC labels will fix rural fixed wireless. How? If there is a competitor, people would switch - but there usually isn't a competitor. So, it ultimately comes down to spectrum, towers, economics. Everyone wants 5-bars, but they don't want new towers
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Mike Cable
(@m_cable) reported
@Mitch6669 @cogecohelps @cogeco Mine also dropped suddenly about 5 mins ago. When I visit the link provided to check on status in my area, after I enter my postal code and click Check Status, "no outage found". I'm in Burlington ON -- L7N1B3.
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ks
(@kathgms) reported
@cogeco Can't cogeco service out in notl
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YQ
(@_YasserQureshi) reported
@cogecohelps is cogeco down in Milton?
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OnTropolis
(@reneenetrop) reported
@cogeco is there an outage in Peterborough? No internet for over an hour and resetting doesn't fix. Assuming it's not just my connection but a bigger issue?
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JOEY
(@JoeyTweeets) reported
yo @cogeco if another one of your ******* guys comes to my door at 9 PM he’s going to have a problem
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Banana_banking_mac_
(@Banana_Mac_) reported
Y’all wanna hear how my morning went? Woke up to a horrible noise, I’m like wtf is that. A truck with a high load ripper my internet wire out of the the poll @cogeco doesn’t care and has a minimum 24 hour wait for a service call
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Cars-Sports-News
(@CarsSportsNews) reported
@cogeco not happy with the results of the service call today. I was led to believe they did something that they did not. How do I follow up?
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Commissioner Miner
(@fanCRTCProfling) reported
@tedwoodhead @cogeco If over-subscription/congestion data was available per node, I'd look at it, if trouble-shooting an issue or helping someone with an issue or helping someone decide on a TSP. There's bad apples out there. Some rural areas are bad. Shows if they invested properly.
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Andrew Leach
(@AL34CH) reported
@SpexxieTTV @BellAliant Canada has the worst internet options, Cogeco, Bell and Roger's gouge you in pricing with little to offer. Its the same for cellular. You just gota pick the best of the worst.
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Scarlett Bob 🧬🇨🇦♂️.
(@BMystyk) reported
@cogeco It would be nice if there was a place on the website where I could cancel my services or terminate the services and not have to move it.
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Ted Woodhead (he/him)
(@tedwoodhead) reported
Commissioner Abramson asks @cogeco whether nutrition labels are actually useful? He says some consumer groups say they would be useful to consumers. If anyone spent time with front line team members they would conclude not a single customer ever seeks a nutrition label. Not one.
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judiane fournier
(@judianefy) reported
You transferred the wrong phone number a week ago and still not fixed! 5 calls later and I’m on hold 59 minutes….I raves about your service to get my mom to switch and it’s been a nightmare.@cogeco
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somya agarwal
(@agarwalsomya123) reported
@cogeco any outage in Burlington Ontario at the moment?
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Dr James Porter
(@DrJamesCKPorter) reported
@cogeco useless company with lousy service … 3rd time in 4 weeks with no internet … 2 technicians out to fix it in the last 4 weeks …
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogeco just dropped the line in the livingroom. Buyer Beware. Cogeco is horrible cable. Thieves. Stay away.
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🏒⛳️ Mark Kennedy 🇨🇦
(@MarkKennedyQW) reported
Didn’t @cogeco used to send out text messages with alerts when their service is down? My internet was off for over 5 hours due to a power outage somewhere in the area and not a peep.
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Wisam Hermez
(@HermezWisam) reported
@cogeco can you please explain to me why a 3 year contract got moved to a 10 year contract and today I look at my bill and its 15 years... how does that happen... if you are a cogect customer review you bill you might see 180 month... thats 15 years
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Mark Goldberg
(@Mark_Goldberg) reported
@tedwoodhead @cogeco About #CRTC nutrition labels: MP @MBDan7 said this morning that customers are frustrated with rural fixed wireless speeds, reliability. That doesn't get fixed by labels. It takes infrastructure investment. Need to stop doing stupid stuff that gets in the way of capital spending
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Can aways count on cogeco, the crappiest cable company in Canada to crash at the end of a movie. Buyer Beware. Cogeco is horrible ****** cable. The worst anyware. An antanea with tinfoil would be more reliable than cogeco
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Scarlett Bob 🧬🇨🇦♂️.
(@BMystyk) reported
@cogeco I should be able to cancel my services without having to speak to someone in retention, right from the website.
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Matt Slowikowski
(@Timeforteatwo) reported
@dmacpher Recent upgrades to rural fiber in my area - moved from WCCT (a local thing) to Cogeco + bell. Never had Starlink even though many of my neighbors swore by it.
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Steve Faguy
(@fagstein) reported
Cogeco received #CRTC approval to shut down CKYK-FM-1 96.9, a retransmitter of KYK 95.7 in Alma, after arguing the additional transmitter is redundant except in a small sliver north of the city, and not worth the cost. The transmitter was originally approved in 2008.
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Alison Simpson
(@AlisonSimp77175) reported
@cogeco stop sending pushy salesmen to my door. If I want your service I will call you. You should be ashamed of sending your staff door to door in this heat wave.
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Darren Williams
(@CoercionJab) reported
@Starlink Interesting and I understand low net speed or not internet at all. Too bad the price isn’t changing because Roger’s and cogeco undercutting Starlink monthly subscription price forcing me to leave my Starlink up on house in hopes pricing will be equal or better. Canadian Starlink
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De4dK1ng
(@De4Dk1ng2010) reported
@cogecohelps I am not a Cogeco customer but my service does come in these lines. Might be a good idea to have some added protection to stop the squirrels from using these as chew toys