Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 12/11/2025 19:45

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (40%)

    TV (40%)

  3. E-mail (9%)

    E-mail (9%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Hamilton, Burlington, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton, Brantford, Bolton, Sarnia, Barrie, Harrow and Windsor.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaMontréal Internet
CanadaHamilton Internet
CanadaToronto Internet
CanadaToronto Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Knee_cheese Mark H (@Knee_cheese) reported

    @cogecohelps It came back on eventually, and I reboot the modem before reaching out, which feels like a lot lately. I'll be honest, I really regret switching to Cogeco. I work from home and meetings can be tough with bad internet

  • sheilab06007273 sheila brown (@sheilab06007273) reported

    Hey Cogeco.After that prolonged outage today how about spending fewer $ on those goofy ads on MSNBC about being “local” and more on the technical side of your business. (By the way, you definitely need a new ad agency) #cogecoOntario

  • Galactic_George The Brigand (@Galactic_George) reported

    T-DOGS 22-Jun-22 Top Dog (Hi P/L): $WCP Bad Dog (Lo P/L): $SHOP Dog-House (basement): $CMMC Dividends 1.27% Cap Gain/Loss -11.1% Trading Costs -0.28% Inflation trade slammed today; portfolio new low. Kept with the program adding in current "dog" Cogeco - $CCA.

  • coozm1981m Mike C (@coozm1981m) reported

    @cogeco We are down in Windsor,Ontario

  • Knee_cheese Mark H (@Knee_cheese) reported

    @cogecohelps Cogeco internet down? Been choppy all morning and now can't even connect

  • gluteusMATTimus Matt Watson (@gluteusMATTimus) reported

    @cogeco I’m so done with this company. I get a cut cable can happen by some random act/company, however your company experiences some type of “service interruption” every few days almost. WHY ARE WE PAYING YOU???

  • nesrinefahmi نسرين فاهمي الشحنة (@nesrinefahmi) reported

    @cogeco fix the internet in Ancaster

  • uncle_grimey G Cambridge (@uncle_grimey) reported

    @cogeco is there an internet issue in Hamilton?

  • markwatmough Mark Watmough (@markwatmough) reported

    @cogeco dissapointed that my bill is going up $12, and I have been a customer for less than 6 months. This is the second time its gone up, what gives? Hard enough to survive with the price of gas, groceries and general living right now

  • lindsay_ann88 lindsayy (@lindsay_ann88) reported

    @cogeco is there an outage in Niagara Falls? all services down

  • RaggedyPixie Liz (@RaggedyPixie) reported

    @cogeco I was put on hold for over an hour then got cut off. I called in again and explained the situation and I was put on hold AGAIN! This is poor customer service.

  • laura_carter Laura Carter (@laura_carter) reported

    Out @cogeco promotions have ended and strongly considering getting rid of cable/DVR. Want to still be able to stream some network shows. Can I pay to do this?

  • MizDelish CavsFan4Life (@MizDelish) reported

    (Thread cont) Seems like the acquisition of our previous provider @WOW_WAY was only good for the parent company @cogeco which is located in Canada. If you go on any social media, you will see a fiber cable is down, some one cut a fiber cable, as a “reason” as to why

  • Rick_Skelington Richard Lemon (@Rick_Skelington) reported

    @cogeco every damn day your service is down. #WTF

  • Woody14604 Jay Dub (@Woody14604) reported

    @cogecohelps Out internet has been down again for hours. and there has been no reported outage. or update from cogeco. what’s the deal

  • Thunder_Thumbs St. Anger Appreciator (@Thunder_Thumbs) reported

    @RenfrewCntyScan @cogeco really ******* the pooch here. I switched to Bell Fiber in January and this is like the 6th Cogeco outage of note

  • RobkReacts Robk Reacts (@RobkReacts) reported

    and down goes #cogeco #epico Again

  • nextarkid122 ExtremeGizmo122 (@nextarkid122) reported

    @cogeco Let me guess this also affects @breezeline customers as well? Bring back WOW! so far your script reading CSR’s aren’t helpful in the slightest. This outage for closing in on 48 hours has cost us 2 days wage. Get it fixed.

  • Brandanct Brandan Christopher (@Brandanct) reported

    @cogecohelps please give me a human reply, not some corporate **** response as to why during a time where #Canadians are struggling to not lose their homes and feed families, Cogeco thinks they should be increasing my monthly rate by $6/month?! #cogeco

  • Jack903793991 The Origin (@Jack903793991) reported

    @cogeco Hi cogeco, I have a question… everything in my house seems to have a clear connection except my pc, could you explain the problem?

  • Mark_Johnson75 Mark Johnson (@Mark_Johnson75) reported

    @SecuriClark @cogeco Exactly. People keep blaming Cogeco when it wasn't their fault. They can't control when people want to dig without calling first. Which I don't understand. It's a FREE service to someone come out and mark where all the lines are..

  • Jack903793991 The Origin (@Jack903793991) reported

    I wanna start a thing, blow this tweet up and retweet as much as possible so we can send a message to @cogeco I’m sure most people who live in Ontario like myself are tired of this atrocious issue.

  • gluteusMATTimus Matt Watson (@gluteusMATTimus) reported

    @cogeco @cogecohelps sooooo, like are you guys going to restore our services or what? Not sure why we pay monthly with you when there are “service interruptions” all the time. This is past getting ridiculous, it’s infuriating now. Can’t wait to walk away from your “service”!

  • DylanRev Dylan Rev (@DylanRev) reported

    Just received an email from @cogeco saying that they are increasing my internet bill by $6 to “continue investing in our network and products while offering the best in class customer service”.

  • Burlingtonfotos PoGoGuy (Craig-LordVader66)🇨🇦 (@Burlingtonfotos) reported

    @cogeco Thanks Cogeco Cable for increasing rates as of Sept 1. It’s not bad enough that many Ontarions are struggling with grocery costs and fuel costs and you just had to add to the misery for no reason other than to line your pockets. @premierdougford Why are you allowing this?

  • DemontDerek Derek Demont (@DemontDerek) reported

    @cogecohelps We're always experiencing problems if any agent from cogeco looks at my account they will see me calling constantly about issues but I gave up , they don't fix them anyways so why put the effort in to call

  • syamkumarmd Syamkumar (@syamkumarmd) reported

    @cogeco This has been a recurring problem in ancaster area. I have been a user fir the last 10+ years. Seriously thinking if switching to other providers . One more outage, this is a done deal. You guys dont compensate for the outages , do you ?

  • AlishaCorriveau Ali (@AlishaCorriveau) reported

    @cogecohelps @lauralittlewd @cogeco Good morning, I agree with Laura, we pay so much for internet. I rely on internet for my job, I am now using my personal data to be able to work, once my data runs out today, I will be needing to take vacation time for this issue. Super annoying.

  • andrewbarss Andrew Barss 🇨🇦🏳️‍🌈🇺🇦 (@andrewbarss) reported

    @cogeco It seems odd that 6+ hours into a major outage you are still at the “we’re investigating” stage with, apparently, no clear understanding of the cause and, for sure, no ETA of service restoration.

  • Rick_Skelington Richard Lemon (@Rick_Skelington) reported

    @cogeco monopolies make you fat and forget customer service built you where you are today. Terrible ******* service this week. #twitter