Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (49%)
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Internet (30%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Brampton, St. Catharines, Toronto, Stoney Creek, Watford, Montréal, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Internet | |
| St. Catharines |
Internet | |
| Brampton |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Sarfan 🇨🇦🇺🇦
(@sarnfan) reported
@BellMediaPR Out on Bell. Cogeco for me. Treatment of Lisa LaFlamme was horrible.
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Bill Richardson🍁🍁🌈🌊
(@habwilly) reported
@cogeco is a joke. No TV, no WiFi This time 24 hrs, 3rd time in a month service goes out. Every month , here is your bill for our garbage service, but never an offer of discount for services not received.
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Christine Allan
(@Chrissy_1977) reported
@cogeco what is happening in Georgetown, been down since 7:40ish and the expected time to full service keeps being pushed back with absolutely no explanation as to what is happening. Please, upset us.
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Joseph
(@GameNerdz101) reported
@TekSavvyCSR Is there an outage happening in Brockville, ON area? Internet just went down and I'm not seeing anything on your website or cogeco's about an outage or maintenance.
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Carnelian Duggan
(@Dubhagan) reported
I had them for home phone when I first lived on my own mid-00s, but switched to Cogeco when they added that service, then finally ditching it when I finally got a cell phone. Always been with Cogeco for cable and internet, and Koodo for cell phone.
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Samq
(@QasmiSameer) reported
@cogeco @cogecohelps Horrible experience. Internet out since 1 pm this afternoon…
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𝐒𝐀𝐌𝐄𝐄𝐑 𝐘𝐎𝐔𝐒𝐎𝐅𝐈
(@sameerxyousofi) reported
from
Halton Hills, Ontario
@cogecohelps Hi Sandra, If u could please DM me w/ the best # to call. I was able to connect Cogeco, the problem was half addressed. W/ a Technician coming in on Thurs; when in this case is late&very urgent. I shouldn't be spending 3+ hours on my day off considering I'm an RN in a busy ICU.
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oaktree
(@mapleleaf001) reported
@cogeco Claim up to 1gbps network but actually 30mbps. Epic sales. I am too lazy to switch but one day I have time I will.
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Brian Hanlon
(@BrianHa56775269) reported
@DanielleGraham My complaint is no way near as terrible as the way Mrs. Graham was treated but still another way bell has proved they are one of the worst companies in Canada. We canceled our bell non service and went with Cogeco only to have bell call Cogeco and cancel our hook up with them!!!
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Marie Porter
(@OverlordMarie) reported
@cogecohelps @cogeco I've said my peace, you do with it what you want. I'm not a customer, and I definitely don't plan to become one. Do better.
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Stefania
(@MrsLifeson) reported
It amazes me how many “outages” @cogeco internet has. It’s never been this bad. You guys should be automatically crediting every customer in the outage area.
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ShweeLeigh1616
(@ashleigh_latham) reported
We are FINALLY (cuz I have wanted to since we got this piece of **** service) canceling our @cogeco service and you should too! We shouldn't have to restart our modem every damn day. Bye *****.
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mom
(@Mommyblog2018) reported
Nothing like being transferred four times with cogeco all because they didn’t cancel MY internet when I moved and charging me over $220. No one is helping me 🫠 do better @cogecohelps
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lesley
(@tigerzluvpepper) reported
Cogeco outage affecting some streets in Bayridge East. I’m told it’s being worked on to restore. #ygk
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Chris Knox Photography
(@ChrisKnoxPhotog) reported
Just wrapped up an interview on my photography and storm chasing which will be airing on the Cogeco network in the Ottawa area. If you're out that way I might be showing up on your TV. You've been warned.
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Denise (She/Her) 🇨🇦🏴
(@dbydand) reported
@LisaLaFlamme_ I deleted the CTV app today and turned off my recording for the evening news. @BellMediaPR Horrible way to let a long-time dedicated employee go. These last six years have been a nightmare, and watching Lisa comforted us. The next step is switching from Bell to Cogeco. 👎🏻
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Suzanne Wood
(@Snuze29) reported
What’s the point of having an outage map if it isn’t accurate? My area has an outage yet your map shows nothing. 😡 #cogeco
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Matt
(@ZomBiE519) reported
Just canceled the terrible #Cogeco internet I've had to endure for 20+ years now. Installation appointment for my fibre connection is a week from today. This is one of the happiest moments of my gaming life.🎊🎉🥳
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Kim
(@khubbard479) reported
@habwilly @cogeco We are out to Bill. 24 hours now 😡. I’ll call tomorrow to see what they will do to compensate for loss of service
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Eva Egron-Polak
(@eegronpolak) reported
@cogecohelps By error I paid online more than 300 $ to Cogeco. I don’t owe anything to Cogeco. How can I get this money back? I have the screen shot of the payment from an account I have jointly with my mom. Thanks for your help.
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Lovie Smith's Beard
(@TheBauceman) reported
@hawkfan761 Classic Bell/Rogers/Cogeco/Eastlink. They can never figure it out despite the fact it would take like ten minutes to do so.
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Kelly Edgar 🇨🇦🇺🇦
(@KellyREdgar) reported
@PamelaIngold @BellMediaPR @LisaLaFlamme_ It’s unfortunate but I have found services from Cogeco to be lacking and Bell, despite the terrible way that the parent company, Bell Media, treats people, actually has good service for their products.
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Christine Allan
(@Chrissy_1977) reported
@cogeco what is happening in Georgetown, ON, down all day and expected service keeps being pushed back with no explanation. Please, update us.
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Lully B
(@LullyB1) reported
@TTVNuma @cogecohelps Anyone with Cogeco on my street in West Oak Trails is down
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Samq
(@QasmiSameer) reported
@cogecohelps @cogeco Spoke to technical support 5 times last night and on hold for over 30 minutes now… Absolutely ridiculous experience
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D€|\|
(@DenUnglued) reported
Is there any provider worse than @cogeco @cogecohelps ??? Wow. Cancelling tonight because these clowns can’t even set up a TiVo box. Useless. 4th agent. 4th phone call. All day. Tv still not working.
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PV&V Insurance Centre
(@pvvinsurance) reported
We are experiencing a Cogeco outage and our internet and email are currently down. Please call your broker or the office at 905-632-6192 and we can assist you.
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Sky.
(@shbt_x) reported
My whole day has been thrown off by Cogeco internet being down. I wasn’t able to work the first half of the day. Then I decided to pack up & go to my moms to at least get some work done. It feels like this is the longest day ever & I am EXHAUSTED.
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Fran 😷
(@fbmaas) reported
from
Burlington, Ontario
@cogecohelps Hi, we went to the cogeco store today to switch over to Epico. Came home to no internet. Is this usual? Not having much help from the CS rep on the phone. Is there another route to take?
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laura bee
(@ellebee31) reported
We don’t even have @cogeco set up yet and they are already the worst customer service and incompetent technicians we have ever encountered. And that’s saying a lot on the land of Rogers and Bell.