Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	8 days ago
Toronto	Total Blackout	12 days ago
Oakville	Phone	15 days ago
Brampton	Internet	16 days ago
Sherbrooke	Wi-fi	17 days ago
Toronto	Internet	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  macchi (@havn_espresso) reported 5 minutes ago

  @cogeco **** you for blocking my Internet box an hour before the world cup

• 
  Amanda (@Amanda90097805) reported 6 minutes ago

  @cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did

• 
  Hugh G Azzol (@MrTuffster) reported 7 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 7 minutes ago

  @cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.

• 
  Norm (@quietlybless) reported 9 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  MamaStyles (@MamaStyles77) reported 17 minutes ago

  Can someone please help us.I have a injured knee and Tati has been seen at the clinic for strep throat I also don’t have a working phone and Cogeco has made a ticket and doesn’t know why I cannot walk home.I scrounged change to get here and I’m glad I did as she has strep. 😭

• 
  Robert Laing (@RobertLaing10) reported 17 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  MamaStyles (@MamaStyles77) reported 19 minutes ago

  Now my phone doesn’t work @cogeco mobile is the worst.

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 20 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 20 minutes ago

  @cogeco outage in Renfrew

• 
  Phil Nickerson (@PhilNickerson2) reported 21 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  Bob Loblaw (@Avocado26430508) reported 25 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 26 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  Barsky (@Barsky420) reported 27 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 29 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  Dogder16 (@edworthy37) reported 31 minutes ago

  @cogeco No internet connection problem here yet

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 31 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  The Wise Elephant (@TheElephante) reported 32 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  PWindsor (@PWindsor2) reported 32 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  Amanda (@Amanda90097805) reported 34 minutes ago

  @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 37 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  rae ann asselin (@ragell) reported 37 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  🇨🇦Canada United (@Charles65350398) reported 39 minutes ago

  @Reil76 @Bell Same here for years. Everytime i'll get. "I will send you a new reliever" Can i have a technician come out? "You dont need one" On to the service department. Within 2 seconds, it will cost you $75 dollars. I wiuld switch but Cogeco would have to dig up my driveway

• 
  Hugh G Azzol (@MrTuffster) reported 42 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  urskims (@Urstrulykarims) reported 42 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  Bob Loblaw (@Avocado26430508) reported 45 minutes ago

  @cogecohelps Oh no? Pay me half my days wage. Do your damn job and show up when you say you are. Useless. Need more competition in this country to get rid of loser companies like cogeco

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 47 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  Don Christie (@Don_L_Christie) reported 58 minutes ago

  @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

• 
  Fyble (@Fyble) reported 60 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  Dianne Williams (@SDM_1900) reported 1 hour ago

  @cogeco STILL HAVING PROBLEMS!!!