Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (55%)
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TV (25%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Niagara Falls, Waterdown, Peterborough, Ottawa, Calgary, Toronto, Mississauga, Unionville, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara Falls |
||
| Waterdown |
Phone | |
| Peterborough |
Internet | |
| Ottawa |
Internet | |
| Calgary |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Barb Sh
(@barbie60144) reported
@cogeco is the problem caused by all the children in Ontario on-line for school?
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Dave
(@davidcouvier) reported
@cogecohelps @cogeco You're doin what you can to get us some sort of service during this, so that's saying something, thanks for the updates
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Liz Favot; using 🍦 to survive dissertating at 🏠
(@LizLoveLake) reported
@r_quinla I have cogeco and also have to give a zoom seminar of my phd research tmrw. Had a mini freakout about connection issues this morning. Why now!? *sigh*
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Mark
(@MarkLegault) reported
@RogersHelps @Rogers is the cogeco outage at all related to problems with Rogers? We have been getting connection drops all day and it’s incredibly frustrating
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Stuart Kelly
(@StuGotss12) reported
@cogeco your internet sucks
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Dr Roberto Quinlan
(@r_quinla) reported
@LizLoveLake It's a weird day. We have no problems at home because we have Teksavvy, and yet it runs on Cogeco infrastructure. Some other tweets have mentioned this but state tech stuff that is beyond me. You gonna have to burn through your cell phone's monthly data by hotspotting it?
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Barb Sh
(@barbie60144) reported
@Sflecce Stephen Internet was down all morning, Cogeco had an across province problem, how can children be expected to do on-line when the internet can't handle it. Get your act together.
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Joyce
(@TheLarrySty) reported
@cogecohelps @CizmarLori @cogeco Still no service here in Burlington 😔
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Random 🇨🇦
(@RandomSusla) reported
@BBFarhadi @DrKateTO Cogeco went out in a large area about 9:30 ish. My kids turn off their ‘cell’ when home so they struggled to reboot the router and their devices until we got a call. H was able to access outages map through other service. Had chem test today. Chaos.
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shihPoop
(@NealYako) reported
@Carminevittori5 @cogeco My COGECO internet has been crappy for the past 6 months. We’ve been with them for 10 years and it’s gotten unbearable. EVERY DAY we have a service disconnection and we are in a fairly large city. The tech has done nothing either!
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Andrew
(@aschwabdotca) reported
@cogeco Any ETA for a complete fix? We've been totally without service all day. Postal code K0K.
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shihPoop
(@NealYako) reported
@KeeganB63977789 @cogeco Sorry, if we are paying over $100 a month we need superb connection AT ALL TIMES. Since the summer, I’ve noticed COGECO being on and off. The internet will randomly disconnect sometimes for 15 minutes...sometimes 20. And now this. 10 year old customer here.
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ComputerWhiz 🇨🇦
(@ComputerWhiz_) reported
@Laxpro1dot10 @4razberries @cogeco Their website could just be down because everyone had issues at once and all tried to connect to it for support.
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Mooma
(@sssjolsen) reported
@cogeco Hard to work from home when internet is down. My bill goes up but the service slides down... Rogers, hurry up and seal the deal!!
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Mr. ButterBrain-Elect | Parler: @ButterBrain
(@ButterBrained) reported
@SteveA43400606 @cogeco Their support portal should not exist on their service infrastructure for exactly this reason. E.g., When my cloud provider goes down I can still access their technical support because they've separated these concerns.
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Frank Booth🇧🇲🌍🇨🇦
(@FrankJBooth) reported
@barbie60144 @cogeco No doubt it is. DNS problem suggests too much traffic
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maktothefuture
(@majimakmusic) reported
@cogeco Hello my service just went out in downtown St Catharines
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Bryan de Paepe
(@bdepaepe63) reported
@validsporttakes @KeeganB63977789 @cogeco I don't know of anything that doesn't break down once in a while. Computers don't usually give any warning when they break down.
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Junk Mail
(@MailJunky) reported
@cogeco This doesn't seem to be a 'localized' outage... Can you provide insight as to where/what the issue(s) is?
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rblxdipppper
(@dipppperwastook) reported
Sooo ummm my brother reset my internet and now is broken thanks @cogeco
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OSBCU-CSCSO
(@osbcucscso) reported
Cogeco down, Edsby not working, Google Meets glitchy. Hey @lecce is this your world class plan in action?! You are failing our children!
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((Jen Quist))
(@QuistJennifer) reported
@cogeco Thank heavens it’s you! I was just getting ready to once again call a kid with tech help questions lol
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bananas
(@monicalr75) reported
from
Windsor, Ontario
@taximom_03 @cogeco @cogecohelps Mines not working
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TOM IPPOLITO
(@IppyTOM) reported
@cogeco I changed the DSN as suggested by others and works now. But quick question: i assume it's a temp fix. When do we know things are normal again and I assume we have to change the numbers back?
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Dr Sarah Shulist
(@sarahshulist) reported
@1RunningMummy Yeah anyone on Cogeco is apparently down for the whole province, or close to it
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Jean-François Mezei
(@jfmezei) reported
@tysmo @Bryson_M I don’t recall any bro-ha-ha about Futureway. There was some for Cogeco who successfully argued that Ontario and Québec were to totally separate and Cogeco wouldn’t give service to Québec from a Ontario POI and got exemption. But don’t recall Futureway. Would have to look back
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rj_tweety
(@rj_tweety) reported
@cogecohelps It just calls out Cogeco doesn't have an incident response plan especially for communication and the status page is useless when it does not function. Banner on your main site should be updated when experiencing a major outage. Please pass along to management. Thx.
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Simard
(@Simardtweets1) reported
@cogeco with a province wide interruption with their internet service. I cant think of a better way to get terrible advertising during homeschooling.
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hesse
(@User11940592749) reported
@CKWS_TV cogeco sucks ********
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VPGamby
(@GambyVp) reported
@lillquiche @cogeco And then when they switch to Bell they'll be affected by their next outage. Do you stop buying a car brand because one day the battery is dead?