Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (19%)
• Wi-fi (17%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	3 days ago
Toronto	Wi-fi	4 days ago
Montréal	Wi-fi	4 days ago
St. Catharines	Wi-fi	4 days ago
Mississauga	Internet	9 days ago
Toronto	E-mail	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hugh G Azzol (@MrTuffster) reported 5 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 8 minutes ago

  @blogTO Rogers just hiked my phone. Cogeco just hiked my tv. What ******* ever. Tell me something new. It's called a **** the consumer monopoly.

• 
  Raphaël Vignes (@RaphaelVignes) reported 10 minutes ago

  $CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 11 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 15 minutes ago

  @cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.

• 
  Sharon Desr (@SharonDesRO) reported 18 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  Zoobie Singh (@zoobiesingh) reported 19 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Coming In Hot (@ComingInHotSens) reported 25 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  gg (@bruins31311) reported 25 minutes ago

  @cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service

• 
  💯JT.💯 (@JimmyT2022) reported 25 minutes ago

  @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

• 
  Therese (@theresemacdona6) reported 28 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  urskims (@Urstrulykarims) reported 31 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  rae ann asselin (@ragell) reported 31 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  McBay Family (@McBayFamily) reported 34 minutes ago

  Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

• 
  Canadian Dividend Investing (@CDInewsletter) reported 34 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  S T Lake (@Stabatare) reported 37 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  justatroll (@wil56379) reported 37 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  Dogder16 (@edworthy37) reported 43 minutes ago

  @cogeco No internet connection problem here yet

• 
  Heisenberg (@IvantheTerr72) reported 44 minutes ago

  @cogeco are there any issues impacted Milton? My Wi-Fi is going off-line.

• 
  kevin (@ezrock_tor) reported 44 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  Allan Gao (@Allan_Gao12) reported 45 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  eppigy (@eppigy) reported 45 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 48 minutes ago

  @MamaStyles77 @cogeco @cogecohelps Steven, Sandra or whoever is on right now, help Member get her service or funds restored. She could not make calls during hospital trip this week. That is concerning. Do better.

• 
  Austin (@pixlr__) reported 49 minutes ago

  @cogeco Why is my upload speed insanely bad rn

• 
  Kenbmac (@kenbmac) reported 49 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 50 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Sport Junkie (@adrenalinehooks) reported 53 minutes ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 1 hour ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 1 hour ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  MamaStyles (@MamaStyles77) reported 1 hour ago

  9 hours this week alone on hold as a terminally ill customer.Complaints made to @CCTS_CPRST and @CRTCeng About Cogeco mobile.Their licence to operate should be removed. How I’ve been treated for 4 months is disgusting. I want my 4 months of money back .My 25 hours of time back