Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (54%)
• TV (20%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: West Lincoln, Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, and Kitchener.

City	Problem Type	Report Time
West Lincoln	Wi-fi	3 hours ago
Toronto	Internet	3 days ago
St. Catharines	TV	5 days ago
Brockville	TV	5 days ago
Toronto	Internet	7 days ago
Pembroke	Internet	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ari runeys☾ (@serizah) reported 2 minutes ago

  @cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening

• 
  S T Lake (@Stabatare) reported 3 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  narr 🌴 (@notnarr) reported 3 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Lesley (@Lesley_Bergen) reported 4 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  💯JT.💯 (@JimmyT2022) reported 7 minutes ago

  @RickL77253254 @cogeco Their service suuuuuucks

• 
  Fyble (@Fyble) reported 8 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Lexi (@Lexi58746074319) reported 21 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 22 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  💯JT.💯 (@JimmyT2022) reported 26 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  justatroll (@wil56379) reported 26 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  Muskoka411 News (@Muskoka411) reported 28 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Fyble (@Fyble) reported 35 minutes ago

  @cogeco How is it taking you this long to fix it and the commitment is overnight for a full resolution? Definitely switching to Bell.

• 
  Dogder16 (@edworthy37) reported 35 minutes ago

  @cogeco No internet connection problem here yet

• 
  Dianne Williams (@SDM_1900) reported 39 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 40 minutes ago

  @cogecohelps Hi, Sandra! The other member is in east Hamilton and had no Cogeco service since yesterday around noon. There was an issue in finding restoration of service time or cause of disruption with your app. @JTkksmom

• 
  JMFH (@HeideckerJoel) reported 41 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Lexi (@Lexi58746074319) reported 42 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  The Wise Elephant (@TheElephante) reported 42 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 44 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  Melio (@MelioHL) reported 45 minutes ago

  @zubic_eth @cogeco @Starlink i wouldve switched months ago honestly first outage that lasted more than a few hours is the tipping point

• 
  Therese (@theresemacdona6) reported 47 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  Richard P (@richardp) reported 47 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  Jessca (@Enna_Acssej) reported 48 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  Norm (@quietlybless) reported 48 minutes ago

  @handiclapper @cogeco @CRTCeng He said he's a Canadian born Nigerian.But again , if you're educated in the school system and bothered to get to know or hang around another culture , your accent isn't as thick as those that just arrived here. Never. This woman just didn't speak the way he liked.

• 
  Klink VonSchultznbundy (@JGooballs) reported 49 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  Mikey (@MikeyBGolfs) reported 52 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 52 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 55 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 56 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Spartachat (@styttsvillain) reported 59 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?