Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	11 days ago
Toronto	Total Blackout	14 days ago
Oakville	Phone	18 days ago
Brampton	Internet	19 days ago
Sherbrooke	Wi-fi	19 days ago
Toronto	Internet	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kait/POODY (@kitty_kattkait) reported 5 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Jessca (@Enna_Acssej) reported 7 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 10 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Barsky (@Barsky420) reported 10 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  Mr. Montgomery (@MrBMontgomery16) reported 15 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  The Son of God (@touchescodling) reported 16 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 16 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Canadian Dividend Investing (@CDInewsletter) reported 19 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Evan Cochrane (@cochrane_evan) reported 20 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Blair (@blairs1) reported 20 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  Robert Laing (@RobertLaing10) reported 21 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  macchi (@havn_espresso) reported 28 minutes ago

  @cogeco **** you for blocking my Internet box an hour before the world cup

• 
  Mike Doris (@MikeDoris) reported 30 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  MamaStyles (@MamaStyles77) reported 32 minutes ago

  It’s going to take two days to create a ticket to fix my phone. 4 months now and @cogeco new mobile service is a mess. I don’t suggest switching to them.They’ve made a ticket to help me but they can’t figure out why my phone can’t make phone calls. 😡

• 
  BMac (@wildchevelle) reported 36 minutes ago

  They are the worst. Happily changed to Cogeco a few years ago after 2+ years of issues with Bell.

• 
  Sharon Larose🇨🇦 (@blackies1) reported 38 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 41 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  Smurfetteqt (@smurfetteqt) reported 41 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  Sampson.d.ramm (@SampsonRamm) reported 42 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 45 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  Bob Loblaw (@Avocado26430508) reported 51 minutes ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  Kelly Demorest (@DemorestKe48215) reported 51 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 51 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  D.S (@Davidschonitz) reported 52 minutes ago

  Anything happen affecting the Kawartha Lakes region? My entire network is down and on top of that, customer support numbers don't work and account logins are unoperative as well. @cogeco

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 53 minutes ago

  Hey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!

• 
  Jay S🐬 (@friskybusinesz) reported 56 minutes ago

  @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

• 
  Norm (@quietlybless) reported 58 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Tim Lowe (@rivinnorthbay2) reported 59 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Fyble (@Fyble) reported 60 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Afrodyliac (@afrodyliac) reported 1 hour ago

  @xassassinsswef @cogeco It must be pretty bad, none of their websites are working either. Read somewhere a fiber cable has been cut but not sure if that's true.