Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	1 day ago
Toronto	Total Blackout	5 days ago
Oakville	Phone	8 days ago
Brampton	Internet	9 days ago
Sherbrooke	Wi-fi	10 days ago
Toronto	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharon (@RealSharonD) reported 1 minute ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Giodoc (@dongiodoc) reported 2 minutes ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  MISE (@mise35) reported 5 minutes ago

  Hey @cogeco thanks for the repeated emergency warnings that I can't shut off. Put it at the bottom of the screen. Don't cut out the channels entirely. Not aure why it comes through your service and not my cell.

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 6 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Kelly Demorest (@DemorestKe48215) reported 7 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 9 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 10 minutes ago

  @MamaStyles77 @cogeco Cogeco mobile has only been offered to existing Internet customers. Mom has their Internet but does not want cell plan. Besides if Cogeco service is offline, so is our home phone. Another reason to have cell plan with different provider.

• 
  Bob Loblaw (@Avocado26430508) reported 10 minutes ago

  Hey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal

• 
  MamaStyles (@MamaStyles77) reported 10 minutes ago

  If anyone needs help @nejsnave They can message me and I can compile names etc and send to Jen.I don’t have call service thanks @cogeco but my data is good!

• 
  Ashleigh Atkinson (@IronForgedFit) reported 10 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Frazer Smith (@frazoono) reported 12 minutes ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  Smurfetteqt (@smurfetteqt) reported 17 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  Dianne Williams (@SDM_1900) reported 20 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Dianne Williams (@SDM_1900) reported 22 minutes ago

  @cogeco STILL HAVING PROBLEMS!!!

• 
  Sport Junkie (@adrenalinehooks) reported 23 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  The Wise Elephant (@TheElephante) reported 30 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  CRASH (@asharpe004) reported 30 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Rexraptor (@Rexraptor19921) reported 31 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  Muskoka411 News (@Muskoka411) reported 34 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Mike Doris (@MikeDoris) reported 37 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  The Wise Elephant (@TheElephante) reported 37 minutes ago

  Cogeco out again. Seriously **** this stupid company.

• 
  Zoobie Singh (@zoobiesingh) reported 38 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Redinhamilton (@redinhamilton) reported 42 minutes ago

  @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 45 minutes ago

  @cogeco outage in Renfrew

• 
  JerryP (@yarop) reported 45 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 45 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Emshay* (@DrHawken) reported 46 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  Hugh G Azzol (@MrTuffster) reported 49 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Tim Lowe (@rivinnorthbay2) reported 60 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Amanda (@Amanda90097805) reported 60 minutes ago

  @cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems