Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (8%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Belleville, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Belleville |
Wi-fi | |
| Toronto |
Internet | |
| Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Marchand
(@Mikemmarchand) reported
@cogeco Can I get some help in blocking calls to my cogeco land line. you can use the Call Blocking feature, you must activate it. Just dial *60,then #01#, then 3." on page 14 welcome guide online. this does not! work .an automated response "request cannot be accepted
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Niteshade
(@NiteshadeSC2) reported
@cogeco ummm ya'll wanna check your gear? On your network SHOULD be 120/10 Mbs. But I am getting: 106/1 off network I am getting 116/0.1 Yes, I rebooted my modem. It's you, not me, your customer.
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Megan Faherty
(@HustonMn) reported
Is there an issue with @cogeco in Niagara? We pay for 1gb and we're only getting 128Kbbs #cogecoissues #internetissues
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Niteshade
(@NiteshadeSC2) reported
@cogecohelps @cogeco Already opened a ticket a service person will be by Sunday.
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FunB-TV
(@FunBTVYT) reported
@IronSmithyTV @cogeco I feel the struggle, we have one provider here and they can pretty much get away with what they want here, so if they go down it takes them forever to get things fixed, will be right here waiting for the streams sir.
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Trish
(@Trishy_R) reported
@cogeco @cogecohelps Anyone else having issues in Stoney Creek. I checked the map it said it was resolved at 4am. Mine just went out about 15 mins ago.
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Allyssia Atkinson 🇨🇦
(@kinsonalley) reported
@alectranews I’m on Hunter W. I have power but no internet, and Cogeco apparently can’t resolve that yet because it’s a hydro issue. 🙄
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99.1 FM CKXS
(@CKXS) reported
Customer who have Internet, TV, Home phone though COGECO in some areas of Wallaceburg will be impacted by outage due to the power outage and will have there services restored as soon as possible.
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Jay
(@jswarley29) reported
@cogeco your equipment is garbage. The DVR only ever seems to work when it wants to. I had a one pass set up that’s been recording the same show week after week and tonight it just decided not to record. This happens constantly. I can’t wait to cancel your service for good.
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ً
(@RolleDB1) reported
FIX YOUR **** @cogeco
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps @cogeco is it me or does it seem like cogeco has a financial stake in ignoring criminal calls trying to extort from your customers by charging 5 / month to have these illegal calls stopped.? perhaps a lawyers complaint to the CRTC might be in order.
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogeco @CogecoBusiness Your telephone support is atrocious!!! 11 minutes to verify account so far, on hold. Incompetency. #fail
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🇨🇦 LuvMyJays ⚾️ Double vaxxed!
(@SuzanneHouser) reported
@cogecohelps My question: why is Cogeco selling a package without advising the app doesn't work on the TV right now?
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Gretchen Lee
(@GLP75) reported
Once again @AtlanticBBInc fails to respond on the DM platform they directed me to use. Hours wasted trying to get some resolution to the challenges I’ve experienced as a new customer. Hey @cogeco are you paying attention to how the US arm is tanking your customer satisfaction?
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Lo🕉
(@Lo____) reported
@cogecohelps @cogeco This is my 72 year old mom’s cable service… she has no idea if she should watch “M1010DHist” or not when the description is even cut off. Really?
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Sheba
(@shebahockey) reported
@cogecohelps What does it cost for just a cogeco email account? I am moving from the area so will be getting another internet provider but have a cogeco email.... It's not a bad service when it is working and would save me from changing several places
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Donnie Mack
(@unkhoolist) reported
i've now been on hold for 15 min 30 sec to cancel my phone service with @cogeco the webpage makes it much easier to upgrade service than cancel
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Royal
(@Royal42400885) reported
@cogecohelps @cogeco So, you don't want to do anything about horrendous customer service but you want me to read your terms of service? how does that makes sense??
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogecohelps @cogeco @CogecoBusiness Hi, it turned out that the guy I got, who I could barely understand, was a residential customer guy and he didn't ask me if I was a business customer until well after 12 minutes. I eventually got someone useful.
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David
(@Sparks_DJH) reported
@cogecohelps Cogeco Internet has issues in #petrolia the network congestion in the morning doesn't allow you to work from home. There were no issues in #oilsprings. Move to Petrolia and nothing but poor performance. Move from village to town and nothing but issues.
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Voice2021
(@CANVoice2021) reported
@cogecohelps Postal code N7T1E5 have an outage my cogeco just dropped and the lights on modem come back and drop again.
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Casey Jaymz ✝
(@Casey_Jaymz) reported
@cogeco I'm getting sick & tired of my internet cutting out every early morn! I don't pay almost $200 a month to have these annoying problems!!! Sincerely A Fed Up Customer!
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stonne kamara-ampong
(@stonnek01) reported
@cogeco is internet and TV down in St Catherine's, ON?
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Peter Gross
(@platelet144) reported
@cogeco outage again!!! $7 a day for Nada Someone buy these incompetent fools
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Jyroth
(@Jyroth_) reported
@cogeco **** yourselves
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Brian: Detective Lt. Police Squad 🇨🇦
(@HeSlimedMe__) reported
My internet is ****. Cogeco has the shittiest internet service ever. Im sure glad i dont pay for it.
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.•°★°•Cat★Lady•°★°•.
(@PersianCatLadyJ) reported
@TiBachlr @startca I did tech support before, but thank you :) there's an open ticket via Cogeco ETA is currently 4pm. I hope they didn't cut a line with all the road work by Independent on Dundas St E!
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps @cogeco correct me if if wrong but it's the service providers responsibility to stop spam calls as the CRTC regulations dictate? no call lists etc....
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Sauce
(@ehSAUCE) reported
Dear @cogeco, I’m missing out on premium scrims because your internet’s been out all day. Please fix it👏
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Marika Breeze
(@WhateverMarika) reported
@PetroliaIndie Very happy I can watch this one! It's too bad most of us county folk couldn't access the YourTV debate since we don't have Cogeco. I am looking forward to what I assume will be a spirited debate.