Cogeco Outage Report
Why is my Cogeco service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 30: Problems at Cogeco
Cogeco is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (60%)
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TV (23%)
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Wi-fi (7%)
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E-mail (4%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hampton, Cobourg, Kitchener, Oakville, Concord, London, Montréal, Brampton, Toronto, Laval, Vineland Station, Stoney Creek, Kingston, Petrolia and Québec.
| City | Problem Type | Report Time |
|---|---|---|
 Hampton |
TV | |
| Cobourg |
TV | |
| Kitchener |
Wi-fi | |
| Oakville |
Internet | |
| Concord |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Finer Side of Travel
(@FinerSideTravel) reported
@Hits4Kyle @cogeco This is why I won’t switch to Cogeco when their cell service launches. Imagine if that we’re down too right now…
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DjaMon💫
(@DjaMon777) reported
@Bell_Support A 3rd party contractor eff'd-up our condo's main cable box yesterday, leaving all Bell and Cogeco customers without service. Cogeco had THEIR techs here in 30 mins, and within 2 hrs service was restored. 1/2
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Harjot Grewal
(@harjotask) reported
@cogecohelps Hi Dahlia, our cogeco internet not working. Any outrage. I don’t have phone to call for service
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D. Sutton
(@dun_dun_duun) reported
Good ol' @cogeco wifi is down for roughly the fifth time this week. My sister, while upset, said, "Why are all the wrong people billionaires?!" I think that is an excellent question.
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Coach Crewe
(@coachstake41) reported
Not sure what’s worst tonight, the @Raptors start to this game or my @cogeco connection. Makes for a very frustrating viewing experience!
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DjaMon💫
(@DjaMon777) reported
@Bell_Support How can Cogeco remedy the exact same issue within 3 hours, but Bell requires 35x!!! more? COMPLETELY UNACCEPTABLE! 3/3
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DjaMon💫
(@DjaMon777) reported
@Bell_Support Unrelated, but very pertinent... Repair is a joke. A 3rd party contractor eff'd-up our condo's main cable box yesterday, leaving all Bell and Cogeco customers without service. Cogeco had THEIR techs here in 30 mins, and within 2 hrs service was restored. 1/3
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Finer Side of Travel
(@FinerSideTravel) reported
So with the @cogeco outage in Oakville right now, how is it that my neighbor just came back online and our house next door is still completely dead? Wouldn’t the whole street be fed by the same line? @cogecohelps
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Mark Gravelle
(@MarkGravelle10) reported
@ORPowerCorp…just pathetic…we got notice from Cogeco that there’s a power outage in our area…really…why in the hell are we getting a power outage notice from our cable/internet provider when there still hasn’t been any kind of notice/update from the Ottawa Power Corporation!
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Finer Side of Travel
(@FinerSideTravel) reported
Alerting @cogeco that there is a full outage here in #Oakville (Glen Abbey). Phone, TV and Internet all dead. Anyone working on this? #cogeco #cogecodown
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Unacceptable Disheartened
(@tammy_cardinal) reported
@FinerSideTravel @cogeco Same issue here, same area
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Don't forget folks. Stay away from cogeco in the Brighton. The most horrible cable company ever. More than one tv runs you our to band width. Dont let the kids play. That will limit the unimited band width. COGOCO STINKS
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Sarah Ledda
(@SarahLedda) reported
@Dadleisure @cogeco The service has been terrible
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Flying Mustache
(@MustacheFlying) reported
@cogeco Your technician came to my home to switch my modem, and left with personal equipment on top of damaging a table, I really hope your support will be able to retrace my equipment, as I have no issues with involving the cops
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Tea Rex 🍁🍵🦖🧶🛼
(@tearexmama) reported
@sassinak I literally had the Cogeco guy try to stop me from leaving for another service provider by telling me that when traffic is high they throttle the "renters" to give priority to their top customers. I assume that Rogers works the same shady way
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Billy Seaborn
(@karibu67) reported
@cogeco updates for outage in Stoney Creek? Cause? Crew on site? ETA?
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John Henry
(@JohnRockyRivers) reported
@cogeco service down in Kingsville
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
come on cogeco. get your **** together. Syncronize your pic and sound. Buyer beware. The worst if you can call it cable provider ever.
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Jeremy D 🇨🇦
(@Jeremyd2046) reported
@cogecohelps Hi Graham, I'm not sure I understand. I appreciate that Cogeco cannot make repairs to their equipment until hydro gives the all clear. I'm asking if Cogeco has broken equipment which and causing this service outage? If so is that actively being repaired and is there a timeline?
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lesley
(@tigerzluvpepper) reported
Is @cogeco down in #ygk ?
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cathy dain
(@cathydain) reported
In Ontario, can anyone recommend an internet provider? I have cogeco, have to pay for tv and never use it. Prefer just to pay internet. It's too expensive! Suggestions?
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
You know what would be nice?? if cogeco, probably the worst cable company I've ever delt with could supply cable with out dropping lines, limited unlimited wifi. Mostly stop selling garbage and lying about the quality. Buyer beware. now sound sync. horrible.
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Merril D'sa
(@merrildsa) reported
@cogeco I strongly don't recommend Cogeco. They confirmed set up on 1st Apr n cancelled last moment. I asked them to cancel the installation n they dis. I was assured they'll get me a deal n the agent assured me she'd fix the issue. I cancelled Bell n now left with no internet
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IDv8I
(@I_Dv8_I) reported
@cogeco internet down after lightning strike in Ridgeway On. L0S1N0.
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Ken
(@shutterfriend) reported
@cogeco Disappointed, had to wait two additional days to get my new equipment and now they say I have to wait 2-3 days because the request to add Epico service to my account hung and now another team needs to fix, errrrrr
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Adam Clarke
(@adamc3p0) reported
@cogeco My internet dropped twice this afternoon at 3:30 and yesterday was out for 20+ minutes I’m ready to cancel I need this for my job.
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collvey77
(@collvey77) reported
I can’t believe that @cogeco finds it acceptable to make customers wait four days to fix a service outage caused by their “maintenance.” No internet and no cable, but wait four days for service. Easier said than done when you work from home.
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Lauren Elizabeth
(@andilovehervvc) reported
@cogeco What’s going on w Oakville. Is there an outage as of the last hour?
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Lauren Elizabeth
(@andilovehervvc) reported
@FinerSideTravel @cogeco Is it still down?
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Kyle Johnson
(@Hits4Kyle) reported
@FinerSideTravel @cogeco Yep I am down as well Outage estimation / resolution eta 2:00 pm. Tethered my devices to cell so I can continue to work.