Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (53%)
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TV (26%)
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Wi-fi (8%)
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E-mail (6%)
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Total Blackout (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington, Brampton, Toronto, Stoney Creek, Watford, Kingston, Port Hope, North York and Georgetown.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
TV | |
| Woodbridge |
Internet | |
| Cornwall |
TV | |
| Mississauga |
Internet | |
| Montréal |
TV | |
| Bradford West Gwillimbury |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Glenda Lloyd
(@glendalloyd16) reported
@LesleyMansfield @cogeco We at Cogeco value you as a customer and as a long time community partner, Lesley.
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Robert Logan
(@RobertLogan99) reported
@cogeco i can't seem to get through to report someone hit the neighbourhood box and knocked out internet and cable. When I call your call centre just tells me I need to book an appointment. Send someone to Cedarvale Cres. Welland and fix it please.
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ASD: Alternate Angles
(@Altrnate_Angles) reported
I’ve always loathed @cogeco @cogecohelps and their useless ISP/ customer service/ everything about them. I switched to a 3rd party that was also under cogeco. Then I chose no internet instead. The point of this tweet is that @cogeco is the worst, that is all.
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Octavia Daenerys
(@OctaviaDaenerys) reported
@cogeco please fix the internet
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LisaLittleBear
(@LisaLittleBear1) reported
@cogeco would you mind fixing the crappy reception on CHCH. It has been horrible for over a week now!
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travis
(@tbrown905) reported
what's the difference of me playing on cogeco internet or my phone? what's the big issue
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Teresa Tennant
(@teresa_tennant) reported
@cogeco is there outage in Windsor Ontario Riverside area?
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Alina K
(@alina_kshf) reported
Cogeco is not working after the thunderstorm hit Oakville
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Gavin
(@RecordsCOD) reported
@Zurpzi Cogeco, apparently theres a bad splitter box in the wall that needs to come out
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Konrad
(@KONRADJW) reported
@cogeco #Cogeco once again no notification of outages sent to my phone. Still have to wait 30 min on the phone to notify you of the outage instead of just going to page on my phone. When will you take customer service seriously?
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LooksLike
(@DomaLady) reported
@cogeco Hi @cogeco, the line was ripped down by a transport truck in Peterborough. Dublin St.
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Mishka Balsom
(@MishkaBalsom) reported
@Cogeco Any issues in Niagara-on-The-Lake? And secondly, on hold for a long time with your tech support. Suggestions?
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Stu Wilson
(@StuWilson1892) reported
@cogeco The Epico service is absolutely garbage I've had to reset the box 23 times.23.Its lags,it thinks about more, then freezes No buttons on the box or the remote then work. It is to quality as the maple leafs are to stanley cup wins. 23 times in 10 days. You can do the maths
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Ksenija
(@KKsenija) reported
@cogecohelps No help available, my Cogeco service has been awful this past year, very disappointed
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Paul Coates
(@Coatesy3) reported
@timhauraney No Cogeco tv service in Niagara. Lots of updates please!!
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D
(@DebbieB55) reported
@cogeco on demand keeps cutting out. Pay big bucks for this, shouldn’t have to phone customer service. Annoyed.
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Anna
(@helloimania) reported
@cogeco why is the internet down again?! I need to go into a meeting😤😤😤😤😤
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Rob
(@77bird17) reported
It's truly amazing that the only cable you can get in Halton is @Bell or @Cogeco, they are so afraid of other companies they have exclusive rights to the area, my @TiVo has been frozen for almost an hour, I know how to fix it but it happens at least 3 times a week.
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M Aitryn
(@Maitryn) reported
@Bell Hey Bell, you’ve made me actually regret leaving Cogeco for your crappy service. Way to go
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Rob
(@OuimetRob) reported
@glendalloyd16 @cogeco @ptbochamber Matt Wickham your service is unreliable and overly expensive for what’s actually delivered. I’ll be switching back to fine as soon as my contract with your company is up. I’d focus more on that than sending out videos about what you’ve done to improve when you’re actually worse.
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KevinK
(@kkuruvilla) reported
@cogeco is there issues in Oakville? Not connecting
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miknull
(@miknull) reported
@cogecohelps hey cogeco, got the phone number for bell? My internet is down again and I'm probably going to switch to them
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Le Saboteur
(@lesaboteur87) reported
@startca cable internet once again seems extremely slow in Hamilton, I see Rogers and Cogeco also reporting issues around the area currently on Downdetector. Is there some overall issue currently?
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“The Invisible Ham” Nick East
(@Nickdangeast) reported
@kev_dawg29 @cogeco They have poor customer service to your face, think this tweet is gonna do something?
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Invisionaires
(@Invisionaires) reported
@cogeco so I guess you guys aren't close to the day to day issues of Hamilton. :( Guess I'll just take my business else where when my contract runs out.
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Shawn
(@Twiizt__) reported
@DfultFPS @RyMcKenna_ Wtf is a cogeco
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Dave Riehl
(@DaveRiehl) reported
@cogecohelps Our @Cogeco Business internet service in Huntsville is seeing 10-15% packet loss. Called support and they say someone will be out in 5 business days!!? Is 5 day response times really your standard for business customers?
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Bryan R.G. Mewhiney
(@BryanRGMewhiney) reported
@TekSavvyCSR apparently i'm not the only one having internet issues. cogeco customers all over hamilton area are having problems.
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Kevin Craig
(@kev_dawg29) reported
Hey @cogeco 3 days of choppy, intermittent cable service. Any thoughts?
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CB
(@ChristianMUFC91) reported
@cogeco Can you sort your connection out. Cant watch any live television, just stop go all the time like it is buffering and cant load a webpage online. Says have full service tho. Charge an arm and a leg but offer pure garbage in return. Been like this for two days now.