Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (55%)
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TV (25%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Georgetown, Brampton, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa, Calgary, Mississauga, Unionville, Verona, Port Lambton, Kitchener and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Georgetown |
TV | |
| Brampton |
TV | |
| Toronto |
Internet | |
| Kemptville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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John Darch
(@John_Darch) reported
@cogeco @cogecohelps fix the internet outages please! We’ve never needed the internet to work in our household more than we do now!
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Erin Nicholson
(@therederin) reported
@cogeco @cogecohelps internet is down and all of your customer service lines say either “not in service” or are busy. This isn’t acceptable, regardless of a widespread outage!
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Dustin Clark
(@Dustin_J_Clark) reported
@cogeco Apparently your network engineers don't understand how load balancing works
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minimum hag⁷
(@pickIeginger) reported
called cogeco and the phone is.... BUSY??? how are you gonna be a customer service line and not even have the automated message play 😭
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George Malek
(@yorghakis) reported
@cogeco Milton, ON is down too , appreciate some transperancy here, reason or ETA etc...
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King Albert PS
(@KingAlbertPS) reported
We are hearing that COGECO internet is down across the region. Please do not stress if your internet goes down. We will continue to monitor and support this situation as it evolves.
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Cass-a-Nora
(@CassanoraL) reported
And cogeco is down province wide - of course. I was able to stay on my Teams meeting with my class, but couldn’t stream any video. How is that possible? Tech is such a mystery...
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Greendale School
(@GreendaleGators) reported
Great participation by students this morning in their virtual meetings. However, Cogeco internet is currently down and so things are on hold until a solution is found.
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terry anne matthews
(@inhousemouse) reported
@lillquiche @cogeco News alert: all providers go down from time to time.
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Anwar H.
(@AnwarHam) reported
@jordan_leroux @cogecohelps I am working from home and my kids were virtually in class. Called Cogeco so many times, went through the automated service then got disconnected. Super frustrating. Looking forward to change provider
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Guy
(@broxsterman) reported
@cogeco Cogecos support telephone lines are all giving an out of service message??!
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essnzed
(@zedsand) reported
@alancross @cogeco Yup. There was power outage in south oakville too... not sure if that’s connected
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Dieu Ngo
(@Gpamuro) reported
@KeeganB63977789 @cogeco It’s understandable that people who use this service for work would be upset.
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chris
(@chris_savel) reported
@cogeco Am I going to get a discount for all the money I’m losing because of your unreliable service ?
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Draven_
(@Drav3n_) reported
Need a good laugh? Go to @cogeco and read the comments under their outage tweet. Man, people are babies. Internet friends, don’t be a baby!
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William
(@William47500740) reported
@UmairWasim9 @outagedetect I used Cogeco for 22 years, switched to Bell. If you look at your terms of service you'll see that Cogeco will NOT reimburse you.
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terry anne matthews
(@inhousemouse) reported
@Solace_ffl @Carminevittori5 @cogeco We use cogeco internet all the time and rarely have an issue. I don't remember the last time we were down cause of an outage. My kids are in remote school and this is the first time since March they couldn't get into school.
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Andrew Lowry
(@AndrewJLowry) reported
@Costa_Klad @cogeco It is a 2021 ‘snow day’. My child can’t study so he is emptying the dishwasher. I normally WFH but off this week so I will do some chores. Cogeco is working the problem just like we have to wait for plows to clear the streets. #acceptance
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Tara O’Kelly
(@tara_okelly) reported
Are there outages with @cogecohelps in Waterdown? #cogeco our internet has been down for an hour.
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Juan Hernandez
(@juan_vinegroup) reported
Cogeco is down. No internet service, no one is picking up the phone. Anyone?
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Jon Logan
(@jonLogan86) reported
@judipanik @cogeco Do you realize that technology didn't suddenly advance or change because of the pandemic? Sometimes large scale issues take time to fix, and your personal situation doesn't change that
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Rohail
(@HQRaptors) reported
Cogeco is such terrible internet, my siblings have school and it hasn’t been working since morning
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DanielleLabonte
(@deelabonte) reported
@Solace_ffl @Carminevittori5 @cogeco Yeah, this happens to us weekly and they can’t seem to resolve the issue even with technicians constantly coming by.
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D
(@probablytired2) reported
@Teach_Laidlaw @cogeco @cogecohelps Same here... 3 kids all booted out of their meeting... me sitting here going... well ****
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bianca
(@GLOWSQUllD) reported
cogeco wifi is down so half my school cant get into their classes um
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Michael
(@mingram0) reported
@Klaunderville @cogeco Try switching your DNS servers to Google's public DNS servers until Cogeco resolves their issue. It worked here in Oakville.
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Mr. Mic
(@TheRealMrMic) reported
@cogeco trying to call and it’s telling me the number I’ve reached is it in service
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Dr.Voltz
(@VoltzDr) reported
@Andrade14Mike @cogeco Lmfao I did not assume anything. I speak from my experience and that is all. Smh. Stop being a keyboard warrior and don’t need to negate how I am feeling towards the service. If you have a separate experience that is great. But I feel very different towards what I am paying.
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Patrick McGuire
(@PatrickWMcGuire) reported
@cogeco @RosterLogix Another outage in Burlington ON, Alton Village. Kids in online school. Not good.
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Mark Warburton 💣🇨🇦🇬🇧
(@markwarburton72) reported
from
Sarnia, Ontario
@justincooke182 @cogeco Thank you!! I'm running my business online and this afternoon would have been a disaster with this outage