Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Toronto, Barrie, Harrow, Windsor, St. Catharines, Napanee, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville and Petawawa.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Barrie |
Internet | |
| Harrow |
TV | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ruchika Bhatia
(@bhruchi87) reported
@cogeco @cogecohelps Logged an official complaint against you guys at the consumer court of Ontario, since you’ve done nothing in the last 3 weeks to fix our internet problems. #cogeco #cogecohelps #consumerservices @homeservices
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molly !??!?!
(@rhivods_) reported
@cogeco i am going to switch to bell if u dont fix ur **** internet i literally have mcdonalds wifi
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Chris C.
(@mad4erit) reported
from
Oakville, Ontario
@cogecohelps @cogeco The phone message stated the outage is affecting multiple neighborhoods in oakville, I assumed that was major. How small is the outage?
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Diego
(@Diego31630607) reported
@cogeco are you experiencing any problems for Eloar/Salem. Also I think my router is broken as it won’t turn on.
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homejamesjvc
(@VancurrickJames) reported
@cogeco is there an outage in the north bay ontario area
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rj_tweety
(@rj_tweety) reported
@cogecohelps Not unusual at all in my experience. Thank god for Cbc streaming it without requiring the authentication from Cogeco like sportsnet does. When the message indicated it's a problem on your end I shouldn't need to call tech support.
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Baird ✊🏽🇨🇦
(@Baird9965) reported
Aaand #Cogeco is down. #HamOnt
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ChiChi C
(@ceemady) reported
Also, Cogeco gave me my $200 plan for $120 since I was trying to cancel/downgrade my services. So this WHOLE TIME I was just paying them extra for fun?! Smh. Thankful regardless.
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Steve Campbell
(@lochbb) reported
@cogeco @cogecohelps Is Internet down in Renfrew?
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Kym
(@Kym_Charlotte) reported
from
North Grenville, Ontario
Hey @cogeco @cogecohelps . We got a new modem today through Netfox and you people have STILL not done what’s required on your end to activate it. It’s been 9 hours now. We have kids in online school and a business to run during Covid. Get your **** together already. Wtf
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Chris C.
(@mad4erit) reported
from
Oakville, Ontario
Please @cogeco @cogecohelps post outage updates here.
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Mike Welland
(@MikeWelland) reported
@cogeco Any estimate of time until service restoration?
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abi
(@shonigoodfoe) reported
movie date where we’ve both got bad wifi.. i might as well be looking at a still image of my friend’s face at this point bc it froze 3 minutes ago and has yet to thaw. @cogeco this is me publicly shaming you
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Bobby Hicks
(@Smeggsnbacon) reported
@cogecohelps Thank you to the workers who went out to fix the issue so promptly especially in this weather. And thank you Cogeco for the transparency. Not having internet sucks but not having answers is worse so thank you for
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bmaggiemay
(@bmaggiemay) reported
Need 2 re-think my priorities! Joined #AmazonPrime 7 months ago. 6 Movies that came with my subscription now want charge me $4.99 each. My fees didn't go down. #Netflix as bad. New movies are 10-15 yrs old. #Cogeco wants $$ 4 everything! Big business con't to screwed everybody
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Chris C.
(@mad4erit) reported
from
Oakville, Ontario
@cogecohelps @cogeco Is it construction damage? What’s wrong? Is the eta still 7:30pm?
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aimee🌻
(@aimee93xx) reported
when cogeco doesn’t send the HDMI cord that is “enclosed” in the package- there goes $10 and waiting a week to get it since Ontario is still locked down
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Lagspike
(@L4GSpike) reported
wow the @cogeco #Epico service is complete trash, the set top box is less then 15 feet from the Internet box and it still states that it has no internet, this happens on both boxes we have. This service has not been optimized at all and i cant recommend it to anyone at this time!
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JoRigs
(@CanadianInPink) reported
@cogeco Is service down in Halton Hills?
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Sean Leckie
(@leckie_sean) reported
@Menagerieof22 "keep" -- I'm employed by a TPIA that serves these lines. This is the first time fibre has been cut in that area in the course of the time I've worked for them. I rarely see issues in Pembroke/Petawawa. My advice is to work with Cogeco as it's likely isolated to you.
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Kate
(@Marie1Kate) reported
At this point I'm never going to get my Cogeco account fixed so I can use it. When you explained the situation clearly and what the problem is in a very detailed matter and get asked what the problem is, how can they help you. It's over. It was awkward & don't want to do again.
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Adam LeBarr
(@adamlebarr) reported
@RobertJVeevers2 @cogecohelps @cogeco Interesting... I may shoot you a DM later to gather some information. Daily I have an issue, it be minor to no internet at all.
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UdamScum
(@AnnoyingCritic) reported
@cogeco fix your ******* network you pieces of ****!
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hamlet
(@aoserd) reported
@cogeco can you please tell me why I should pay over 100$ per month for ****** service like this
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Eklipze 🇨🇦
(@EklipzeEh) reported
@cogeco @cogecohelps Anyone got a second to address an issue?
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Ruchika Bhatia
(@bhruchi87) reported
@cogecohelps @cogeco we have had no internet since 12 hrs now and the dispatch couldn’t send a technician till Monday, despite our ongoing issues since 3 weeks! And you are the only ISP, imagine our frustration
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rj_tweety
(@rj_tweety) reported
@cogecohelps why does it always take so long to login to Cogeco via the sportsnet app? And frequently get a 503 Service Temporarily Unavailable nginx/1.19.1 error? Not enough capacity to handle multiple authentication tasks?
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Naomi “we’re *not* all in this together”
(@NomeSays) reported
@cogeco continue to have frequent interruptions to epico. It freezes, pixelates, sometimes restarts itself. This has been the case for weeks, and when we asked to have the older hardwired boxes instead were told - oh that’s $10/month more. Your service is a complete waste of $$.
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Adam LeBarr
(@adamlebarr) reported
Do not use @cogecohelps, @cogeco if you work from home. If it’s not slower than what you pay for, it’s down, like right now. Funny, because I literally just paid my bill. I regret that decision.
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Junction Reads
(@JUNCTIONREADS) reported
@cogeco @cogecohelps When a customer calls to say the gas company cut the cable line...why is that not a priority to you? We live in a world where we can't work or go to school without the internet!!! I have been waiting for two hours for a return phone call!