Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (14%)
• Total Blackout (4%)
• E-mail (3%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Bells Corners, Toronto, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

City	Problem Type	Report Time
Bells Corners	E-mail	1 hour ago
Toronto	Internet	1 hour ago
Toronto	Internet	1 hour ago
Ottawa	E-mail	1 hour ago
Toronto	Total Blackout	1 hour ago
Toronto	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CARTY CARTY (@deliaflower1) reported 1 minute ago

  @cogeco Awful that we're all affected by these Vandals

• 
  💯JT.💯 (@JimmyT2022) reported 4 minutes ago

  @RickL77253254 @cogeco Their service suuuuuucks

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 6 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Violence is a construct (@wokeupviolent) reported 7 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Ty (@trashboglin) reported 9 minutes ago

  @zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.

• 
  Tricia Robson (@robson_tri87484) reported 9 minutes ago

  So over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.

• 
  David Hawkins (@hawkpapersizors) reported 10 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  Muskoka411 News (@Muskoka411) reported 10 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  CARTY CARTY (@deliaflower1) reported 11 minutes ago

  @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

• 
  that gay guy (@Seaniebutts) reported 14 minutes ago

  @cogeco sucks

• 
  Surjit Mohan Das (@EmperorSurjit) reported 15 minutes ago

  @cogecohelps My COGECO Internet is not working. This is happening very often. Now even after repeated resets it still not working. Unable to contact support which keeps asking for personal ID number which is not provided. On the App the AI assistant is useless

• 
  🎮Joey🎮 (@BlazeFirestorm) reported 16 minutes ago

  @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

• 
  urskims (@Urstrulykarims) reported 18 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  Tracey (@TraceLynn) reported 24 minutes ago

  @cogeco is there a problem with the cable in peterborough? The audio is cutting out and the picture is choppy.

• 
  O'bs 🇨🇦 (@obinson) reported 27 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 29 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 32 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  Randan (@snake__rat) reported 33 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  Kevin K (@Tiger_JY) reported 34 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Torontonian (@YYZ2YGK) reported 37 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  ari runeys☾ (@serizah) reported 39 minutes ago

  @cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening

• 
  Bob (@DogLifeOntario) reported 40 minutes ago

  .@cogeco on hold. But good news I can press 1 to set up a call back and they commit to calling back within 24-48 HOURS. Are you ******* kidding me?? That is not how callbacks work you morons. Your epico service is garbage and your customer service is WORSE than garbage!!

• 
  Melio (@MelioHL) reported 41 minutes ago

  @zubic_eth @cogeco @Starlink i wouldve switched months ago honestly first outage that lasted more than a few hours is the tipping point

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 46 minutes ago

  @JGooballs No I ditched cogeco cuz my service was ****.

• 
  CARTY CARTY (@deliaflower1) reported 47 minutes ago

  @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

• 
  zubic (@zubic_eth) reported 48 minutes ago

  Hey @cogeco 🇨🇦 You are by far the worst internet provider out there. I’ve had no internet or cable for over 24 hours now, and your service has become completely unreliable time and time again. After this, I’ll be switching to @Starlink. Thanks for making the decision easy 👍

• 
  Kathy (@Friendshipgal) reported 49 minutes ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

• 
  PWindsor (@PWindsor2) reported 50 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  mike caldwell (@caldwellport) reported 55 minutes ago

  @cogeco Any estimated time of service return.

• 
  Richard P (@richardp) reported 59 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.