Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (38%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Mississauga, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton and Fairmount.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Gord Routcliffe
(@fishygord) reported
@cogeco You are most incompetent bunch of morons I’ve ever dealt with. NO ONE get this service Return there junk all in one box then they say we owe for a item they didn’t receive. We have tracking it was all in one box scamming bastards
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MLB
(@michymlb) reported
@cogeco eastenders is on Onetv at 7pm weeknights and Sunday afternoons. . But your guide lists it as a different show. Please fix the guide. Thank goodness they repeat Sundays as the pvr hasn't taped any of them this week cause the guide was wrong.
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Dr. "Despa"-Szto
(@courtneyszto) reported
I'm on the phone with Cogeco and the person's internet is slow...they have Rogers internet 🙃
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Erin Heenan
(@rinheenan) reported
I’m impressed with Cogeco customer service today. They were able to improve my services and lower my bill and I won’t have to call them in 2 years as rates are locked.
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Ashlei Bettie
(@artisteashlei) reported
Tried to cancel my @cogeco internet last night and was put on dead-air hold for 20 minutes. #WTF Guess I’ll try again tonight! #NotImpressed
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David Gilbert
(@GilbertMath) reported
@cogeco @cogecohelps internet not working in at least part of Gravenhurst. Someone else in my neighborhood has already called. Perhaps update your "check for outages". Again.
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Erik J. Russell
(@erikjrussell) reported
@cogeco @cogecohelps You really need to do better when it comes to guide data. Waiting until a day or two before to input football game schedule info is unacceptable. It’s not just this week… MANY times this season you have failed. Fix it.
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Sharon Larose🇨🇦
(@blackies1) reported
I've been trying to get a hold of someone at @cogeco since 10:30 maybe earlier. Each time the line becomes open no one answers I have to hang up n start over. This is not how good business behaves. Udually never have an issue but since November my bill keeps going higher. 😡
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Cris Tina
(@vidasinbrujula) reported
@cogecohelps @cogeco Will a supervisor/manager truly help resolve? Don’t want to waste time going around in circles
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Wess
(@Wess23085510) reported
Beware of COGECO's agents in Ontario for giving you the wrong information about the minimum service suspension program while you're away. It might cost you hundreds of dollars unnecessarily.
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Adam McKerlie
(@adammckerlie) reported
Thank you @cogeco and @cogecohelps and your terrible phone lines for reminding me why I should never switch. I've been on hold 3 times now (17 minutes, 60 minutes and 7 and counting) to try to cancel an incorrect order.
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Gord Routcliffe
(@fishygord) reported
@cogeco @CraveCanada You are most incompetent bunch of morons I’ve ever dealt with. NO ONE get this service Return there junk all in one box then they say we owe for a item they didn’t receive. We have tracking it was all in one box scamming bastards
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TSX Dividends
(@TSXDivStock) reported
Cogeco now down 14% after trimming this year's EBITDA forecast from 2-4% to 0.5-2%. Seems excessive to me. Remember when they had a takeout offer for $150? $CCA.TO
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Rexraptor
(@Rexraptor19921) reported
Is it just me or is Cogeco Internet literally going down because of it being cold? @cogecohelps
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Brian Henley
(@BrianHe34591623) reported
@cogecohelps hello I have started receiving emails from Cogeco support. Emails failing to drop ? Is this real or a scam?
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StrugglingDad
(@RlmRob) reported
@cogeco @cogecohelps y’all customer service is horrible… unable to get internet with you and the only thing I was told was “we refuse to set up services at your address”… what kinda reason is that… was not given any reason as to why either…
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𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻
(@s_j_xo) reported
So close of cancelling @cogeco!!!! Send me a damn tech, free of charge because I’m telling you somebody is piggy backing off our line. We can’t even watch tv and we have the best internet speed.
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Josh Briand
(@TheBriandReport) reported
@cogeco need to fix your cogeco wifi app. One of my favorite features from bell was being able to control devices connected to my wifi, being able to block internet access during certain times of day per device connected. Without needing wifi pods.
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Chugs
(@Chugs_AE) reported
@ReDChase_ @Pottsea_ cogeco could never
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James | Elevation Audiovisual
(@ElevationMtg) reported
@Mr_Bevers yeah I definitely should, considering cogeco just raised my rates- $102.50/mo + hst now for 180mps down/10mbps down, unlimited bandwidth (I use minimum 2000gb/mo)
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Niki
(@WestonNiki) reported
@cogeco what’s up with the tv not working in L8G ???
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Ryan W
(@PoltapovStan) reported
Cogeco ******* sucks
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Kyle Pattison
(@Kyl3patty) reported
**** man, @cogeco is so inconsistent
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jjrh
(@jjrh7) reported
@cogecohelps @cogeco Is there a IPv6 outage right now?
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OG Anunoby 🇸🇰🇨🇦
(@GibbsDaTruth) reported
Useless @cogeco . Nice outage. Don't worry we'll get next months bill and it'll be 3 days before it's due again, without a credit for todays outage.
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Buckshot Jones
(@JimmyD_95) reported
@AskWWENetwork how come the feature to login to your cable provider is removed from the wwe app? I would love to be able to take my subscription on the go with me, but due to your programming I cannot. Will unsubscribing. @cogeco @cogecohelps
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Gerry Timbers
(@GerryTimbers) reported
@cogeco I expect to be compensated for today’s #TV service.
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Taylor Ando (Imeson)
(@TaylorImeson) reported
Well, well, well, what a surprise, my stupid @cogeco #epico box froze again. God forbid I use the pause/fast forward option. @cogecohelps when are you going to offer a better TV service, no way this 💩 service is worth $171/month.
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Amanda
(@Amanda90097805) reported
@cogecohelps But now fix why is my internet is on and off or is cogeco still in thw area fixing the problem from the had storm we had Dundas st area
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Taylor Ando (Imeson)
(@TaylorImeson) reported
@cogecohelps @cogeco No thank you, I’ve done this like 100 times and there’s never been a solution. Same issues over and over again.