Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Oakville, Brampton, Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Oakville	Phone	6 hours ago
Brampton	Internet	2 days ago
Sherbrooke	Wi-fi	2 days ago
Toronto	Internet	2 days ago
Toronto	Internet	2 days ago
Welland	TV	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 6 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Torontonian (@YYZ2YGK) reported 8 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  Kevin K (@Tiger_JY) reported 9 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Zoobie Singh (@zoobiesingh) reported 14 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  Emshay* (@DrHawken) reported 14 minutes ago

  Cogeco is down and Rogers seems ******, too

• 
  💯JT.💯 (@JimmyT2022) reported 18 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks

• 
  Norm (@quietlybless) reported 23 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  The Wise Elephant (@TheElephante) reported 24 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Canadian Dividend Investing (@CDInewsletter) reported 26 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Robert Laing (@RobertLaing10) reported 26 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 31 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 33 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Norm (@quietlybless) reported 34 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Lexi (@Lexi58746074319) reported 35 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  Kelly Demorest (@DemorestKe48215) reported 37 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Gator 🇨🇦 (@wallygator23) reported 43 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  Sampson.d.ramm (@SampsonRamm) reported 43 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  kait/POODY (@kitty_kattkait) reported 44 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 44 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Dianne Williams (@SDM_1900) reported 44 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 46 minutes ago

  @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

• 
  xAssassins Lord (@xassassinsswef) reported 50 minutes ago

  Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

• 
  Coming In Hot (@ComingInHotSens) reported 51 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Sharon Larose🇨🇦 (@blackies1) reported 51 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  David Hawkins (@hawkpapersizors) reported 53 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  Joe Caverly (@JoeC4281) reported 54 minutes ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  Fyble (@Fyble) reported 55 minutes ago

  @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

• 
  Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported 55 minutes ago

  @Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great

• 
  kavik OAL (@Kavik_plays) reported 56 minutes ago

  @cogeco outage in Belleville. Any resolution time expected?

• 
  Crystal Vargas (@IConcedeToNoOne) reported 59 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.