Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (38%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Mississauga, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton and Fairmount.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Aj@¥
(@Ajay_Syfy) reported
@cogecohelps @cogeco Help it make sense - I pay extra $35 for superspportspack with 35 channels & paid for sportsnet bundle with 6 sportsnet channels. Today the 2 NBA game I want to watch are on new sportsnet 360 channel that you have to add. Seems like a money grab scenario?
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Murbrab
(@murbrab) reported
@cogecohelps Cogeco is currently experiencing no service with the TV and internet services on WHITE LANE in OAKVILLE. Technicians are working diligently to restore your service(s) and a follow-up message will be sent when the outage has been resolved. Please note that text messages are only
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mikedge
(@edgemik) reported
@bed_romper My internet connection went down. COGECO cannot take this level of hotness!’
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Colfax Music
(@ColfaxMusicLtd) reported
@cogeco my internet has ground to a halt. How do I get support?
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco It doesn't happen during your operating hours so there is no way anyone is ever able to help me.
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Jack Greenberg
(@jackwgreenberg) reported
@cogeco - Having issues with WiFi. Is there a blackout in Oakville right now?
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco Appreciate that, last time i called i got a message saying "Please call during the hours of 8am and..." and using twitter is almost impossible when the issue is occurring. So mid afternoon around now is the only time I am able to use my Internet.
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chris toreos
(@ImToreos) reported
Now completely down... @cogeco talk to you at 8am! :)
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Murbrab
(@murbrab) reported
@cogecohelps It’s more than an inconvenience now, a blip in service is an inconvenience, over 4 hours of outage in the middle of the day needs another description - shocking service provision by @cogeco comes to mind. But after all we are just customers, why would we matter
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Johannes
(@JohannesV85) reported
@cogeco Can’t access MyAccount, reset password, called Tech Support, they removed and made new account. Still unable to access it. Says password and username doesn’t match. Very frustrating. Guess you don’t want me to pay my Bill?
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Christopher Schulte
(@w8cjs) reported
Hey @cogeco, just so you know, your CODA-4589 router/modem combo sucks! I know that at least 3 of my friends would agree.
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Kathy Orrell
(@musing60s) reported
Another power outage in Hamilton. Area Robinson and James st. Getting so fed up with these outages.If its not Hydro its Cogeco . This has been going on for months. I know today is bad snow but its a pain.
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George Jungle
(@George_Jungle67) reported
@cogeco Does this service work on devices such as firetv or android tv?
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Karen Mackenzie
(@Moonfaeriegra) reported
from
Sarnia, Ontario
Cogeco is down in Sarnia - I have no tv, internet or wifi @cogecohelps and #cogeco.
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Murbrab
(@murbrab) reported
@cogecohelps @cogeco But you don’t even public show on your website that there is currently a problem, are you trying to hide real service issues @cogeco
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Paul Speck
(@PaultSpeck) reported
@cogecohelps @cogeco Really? This is your response? Do you think it is responsible to ask people to get in line at the Post office to return a broken tv converter? Do yeah think you may just want to wait until the LOCKDOWN is over??? WTF
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Murbrab
(@murbrab) reported
@cogecohelps I get that they are trying to fix it, my frustration is the glib use of the ‘sorry for the inconvenience’ message. If @cogeco was more focussed on providing excellent service and value for money given what we pay each month, the use of glib meaningless phrases would be zero
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Barrie JoshAllen-lyle
(@barcar34) reported
@CBCNews is just a blank screen. (By the way, as a public broadcaster, why should anyone have to sign up or download Gem to get the news?). Poor showing @cogeco and I look forward to my 4 day rebate on my next bill. (That’s a little humour there).
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Andrew Koltun
(@KoltunAndrew) reported
Hey @TekSavvyBuzz it's shady that when I change internet plans, you charge for the new service on day I subscribe, not the day the new internet its connected (2 weeks ltr). Intentional overbilling & leaving it to customers to correct you isn't a good practice. Moving to @cogeco
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netjel
(@netjel) reported
@cogecohelps 2 separate calls and a visit from a tech. Was told FX on demand would be fixed by Monday. It is finally “back” but ONLY via the on demand button and ONLY showing The Americans season 1&2 Meanwhile I can stream all kinds of stuff from web using cogeco log in?? Help
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Mike😷 🇨🇦
(@MikeIsCanadian) reported
@jackwgreenberg @cogecohelps Cogeco Cable went down for me in Burlington.
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Robk Reacts
(@RobkReacts) reported
Hmmmm @cogeco is epico down now in windsor?
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Paul Speck
(@PaultSpeck) reported
Hey @cogeco. Thanks for charging me $350 because I didn't return your broken tv converter. I guess you didn't get the memo but we are in a lockdown due to a thing called COVID 19 and everyone is trying to stay home unless it is important. Tone deaf losers!
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James Lavender
(@Lavee76) reported
@cogecohelps still having connection issues. Phone and internet are dropping regularly today in #haltonhills. Did a modem restart a couple of days ago but today has been 1.5hrs w/o internet. Any help is appreciated.#Cogeco
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R. Tyler Chadwick
(@TChadwicK) reported
im about to lose my MIND. WHY IS COGECO INTERNET THE WORST SERVICE I'VE EVER HAD?!?!!?!?! @cogecohelps
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Josh🍊
(@ViperTheShowOff) reported
@DenverStruck_ @cogeco Doesn’t help 2Ks severs are breaking
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Doug Pirko hopes to be regarded as mildly amusing.
(@waiwode) reported
If Cogeco didn’t own the wires, locally, I wouldn’t stay with them. 2 tech appointments missed with “they called and there was no answer” not matching up with my blank calls rec’d/missed display. Cogeco is the worst.
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Ashley
(@redPhoenix0301) reported
@amber122185 @w8cjs @cogeco I actually preferred Rogers, and there is much worse. Bell is pure garbage. They charge out the *** for really ****** service, and they conveniently forgot to tell us that our Internet wasn’t actually unlimited. Imagine our surprise when we got the bill.
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jstanoth3rgamer
(@jstanoth3rgamer) reported
@cogecohelps Graham again my provider goes through cogeco i dont have an account but my provider has sent ANOTHER ticket to you guys to get out here and fix my interbet
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Liney G
(@LineyGray) reported
My internet makes me want to throw myself off of a bridge. Sounds dramatic I know but I'm back to basement reception which ain't terrible but I miss my friends and family and it sucks that I can't go to their online hangouts bc @cogeco is the worst internet I've ever experienced