Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (41%)
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Internet (38%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Mississauga, Kitchener, St. Catharines, Burlington, Brampton, Sainte-Adèle, Calgary, Dundas, Edmonton, Fairmount, Amherstburg, Ottawa and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Total Blackout | |
| Kitchener |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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industryous
(@industryous) reported
@cogecohelps @Yasser3bdulaal @cogeco How do I get through to customer service for my television service? 2 days straight just a busy tone when you reach what should be an agent. I paid for an upgrade that isn't accessible. Very very poor service. I never thought a company could be as bad as Bell but guess what...
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Andrew Johnson
(@JAndrewJ86) reported
@nfitz1 It’s just a couple channels now, and they were working just fine up until yesterday evening. Then everything went haywire. I’ve had Cogeco for less than 3 weeks, and this is already the 3rd full or partial loss of service in that time. Not impressed.
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Stacy Jackson
(@stacy4jackson) reported
@cogeco And what is cogeco doing for customers? We pay over $300 a month for phone, internet and TV and we are increasingly seeing outages, interruptions and sub-par service.
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GROGERS
(@glennrogers2012) reported
@cogecohelps @cogeco unable to send email from various devices and multiple users. Return suggests detected spam when content is the word test. 20 minutes on hold to call ctr. Support used to be good. This is very poor. What’s going on? Anyone there?
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GROGERS
(@glennrogers2012) reported
@cogecohelps @cogeco If this is a known problem has it been posted to a website with expected resolution time? I’m into this for the better part of an hour now to hear you know about this.
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Alex DiRenzo
(@alxdzo) reported
@cogecohelps 4th day of the week and second day this trash internet service goes down again. Just like all of 2020. Ya'll gonna pick up my Rogers bill for all the mobile tethering I am doing this week. Whats going on at Cogeco.
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Jim Owen
(@jimmythegoalie) reported
@cogecohelps Terrible internet service! Horrible customer service!! No way to get anyone on the phone! Would love to discuss. Soooooo close to pulling the plug on my 20 year relationship with Cogeco! I need reliable service and I'm not close to getting it!
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linda dame
(@lindadame6) reported
@cogeco I had them once only it was just tv then it was always down and no one ever answers the phone so I put up with it till I would not put up with it any more😡
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rblxdipppper
(@dipppperwastook) reported
Cogeco was down yesterday and it was fine but I want to thank everybody at Cogeco cause they were working hard to fix it and the switch from bell to cogeco was awesome thanks @cogeco and @cogecohelps
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Cat Lady for All
(@forAnewTrueBlue) reported
@cogeco hi, is Cogeco having issues with cable tv today, in Niagara Falls? My husband is complaining about numerous channels not working.
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Kristina Zimmer
(@KrisZim77) reported
Is Cogeco having issues again?
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Owen Hogg
(@owen_hogg) reported
@cogeco still having issues connecting to my internet and not being able to get support is very frusterating
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✯ već viđeno ✯ DISCO SCIENCE
(@generouskitties) reported
@cogeco what's the ******* problem now
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Satbir Singh
(@SatbirSingh_) reported
Is Cogeco internet down again?
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David Whale
(@davidwhale) reported
@cogeco @cogecohelps internet just went down for a THIRD TIME today and I get a busy signal when I try to call support.
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Andrew
(@UmbreonMessiah) reported
@cogeco Would this be why your customer support line keeps giving a busy signal and why you won't respond to my Tweets?
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🍁Ally 🌞🍃🍂
(@Ally1775) reported
@cogeco Why can't I get through when calling!?🤬I get hung up on or a busy signal!! I was supposed to be hooked up in full on the 15th, after dealing w many liars & rude ppl, I was promised on the 30th. I still don't have my service on in full!
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Kj1378
(@Kj13781) reported
@cogeco Down again today??
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Amanda
(@mandyb7) reported
@upstead_endgame **** I hate cogeco! You are probably literally the only one watching it right now! When it’s done if you feel like telling someone about it you can message me! I’d love spoilers! Lol
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CreameryTV
(@CreameryTv) reported
solid stream, wish my valorant teammates weren’t literal ***** matter and that cogeco didn’t provide the worst internet possible. appreciate you guys stopping by and hanging out, we get tf out of bronze elo tomorrow. 😤
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SP_Hebert
(@hebert547) reported
@FPSGamerTwitch @cogeco @Bell Bell has a very poor customer service
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mike
(@Furry_Blue_Fox) reported
@cogecohelps @cogeco Yes I am aware of my service being back up and running but as for my question will I receive an answer?
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Celia Aiello
(@celiamaiello) reported
@cogeco I am a new customer just received modem yesterday and it was very very slow. I tried calling Cogeco today but keep getting disconnected. Seeing the outages will try again however continue slow, will be canceling if cannot get support. Working from home and internet crucial.
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Andrew Johnson
(@JAndrewJ86) reported
@nfitz1 It’s showing a “This channel will be available shortly” message with a specific error code, so it doesn’t seem like a physical cable issue to me. Likely something on Cogeco’s end
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Harrison Hull
(@HAMHULL) reported
@celiamaiello @cogeco I’m a newer customer as well and this has been beyond frustrating, especially not being able to connect with support over the phone!
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Jason Lamb
(@jasonlamb) reported
I think Cogeco is having issues again...
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TH
(@Caties_Mommy) reported
@cogecohelps @griffydeck @cogeco This is what she was told “ Apparently there are still 7000 homes without complete restoration yet. She told me it will take a few days for it to return to normal.” I think that is horrible!
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Matt Ingram
(@MattIngram19) reported
@cogecohelps @cogeco It was more than a service outage. I couldn’t record tv and you guys were dropping calls
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Tyler Collins
(@MrTyCollins) reported
@cogecohelps @cogeco Glad to know it took over 28 hours for you to figure out a problem I fixed on my own router a day earlier.
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BE YOU NOW
(@sandrafurber) reported
@cogeco been waiting since 10:00am to live chat. Our service needs to be moved, nbd although we cannot get through by phone or live assistance. Twice kicked out at around 20th in the queue! What is going on?