Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (21%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (6%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Kitchener, Québec, Blenheim, Calgary, Windsor, London, Toronto, Dundas, Ottawa, Haliburton, Brampton, North York, Montréal, Mississauga and Fonthill.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Internet | |
| Québec |
||
| Blenheim |
Internet | |
| Calgary |
Internet | |
| Windsor |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Germain Rioux
(@GermainRioux) reported
@SeawayNews This must have been upstream. I had the same kind of issues and I'm not on COGECO
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GIlles Langlois
(@DunloweDCD) reported
@cogeco Working from home and now I can't work due to this, you really need to update your infrastructure, as good as your customer service is, your actual service sucks.
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SafeOntarioSchools
(@hurt_cuts) reported
There is a major Internet outage affecting Cogeco, Bell & Rogers and other supplier customers which is affecting staff and students from connecting to remote learning this morning.
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Ryan Legault
(@limmereso) reported
@Tierney4351 @cogeco SUPER awesome that their customer support apparatus is completely and utterly unable to help anyone, or even to inform their customers that there are issues. Great show, awesome job, @cogeco!
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Joanne Soave
(@JoanneSoave) reported
@drumlion @cogeco @cogecohelps Down across the province....
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Pedro
(@pkinta) reported
@adamfilip @cogeco For me it kinda works, slow as hell and unreliable. I've also tried the cloudfare public DNS, same result
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We are ND!
(@notredameadmin) reported
Hey IRISH, apparently there a service outage for COGECO in the area. You may not be able to connect to the NCVLE or Google. If you are experiencing difficulties connecting, please know that this is not your issue but rather an internet outage.
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Rob
(@rob_edw) reported
For those with #Cogeco, if you're experiencing connection problems, you can hardcode 8.8.8.8 and 8.8.8.4 as your DNS servers until Cogeco fixes the issue on their end. Please dm or @me if you want to know how to do this
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Redbeard
(@RedbeardUnbound) reported
@cogeco Would love some details on the issue. Please be transparent with your customers
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Laxpro1.10
(@Laxpro1dot10) reported
@Krucifix_ @travellingsou11 @cogeco My bad than. I said it could be, my main point was no need to complain and bicker. It wasn’t done on purpose
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qualifiedhandyman
(@qualifiedhandy1) reported
Cogeco is down across Ontario. No online teaching. Lol. Crash and burn.
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Ozen
(@Master__Ozen) reported
@Andrade14Mike @GinetteP @cogeco Ye bell is actually the worst, GL lol.
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Andrew Mowat
(@AndrewBMowat) reported
@cogecohelps received an email from the Halton School Board that Cogeco service is down. No information shared generally from Cogeco. Very frustrating.
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emolys real gf
(@copysoflou) reported
@cogeco if i don’t have wifi within the next 10 minutes i’m telling my mom to cancel
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Nick
(@Kick_Nayzur) reported
@cogeco Looks like cogeco's DNS is down. For a temporary fix, change your DNS address in your network settings to 8.8.8.8 & 8.8.4.4 (Google's DNS)
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Krucifix
(@Krucifix_) reported
@Laxpro1dot10 @travellingsou11 @cogeco That’s not it chief they manually took down their website and phone so they wouldn’t be bombarded by numerous people reporting the same thing
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Devi
(@devithinks) reported
@SaranoidAndroid @cogeco I’ve literally restarted my laptop seven times this morning before being alerted it was down. Seems to be partially down, works on some devices but not others. Troubleshooting hell here this morning.
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Tim Earl
(@Tim_Earl_75) reported
@cogeco was able to work around the outage by changing my DNS to Googles using 8.8.8.8 and 8.8.4.4. I think the Cogeco DNS is down.
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rebecca
(@unharmonizedd) reported
@cogeco Like I have never met a worse internet service provider
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Todd
(@Todd0575) reported
@jesshas94 @cogeco You must have missed the last price increase notice about “hardware” improvements for “exceptional” service
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HatefulBait
(@BaitHateful) reported
@GinetteP @cogeco Bell is also experiencing outages across the province. It's not anymore of a consistent service
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Melissa Arditti
(@blissful_muse07) reported
@cogeco Thanks for the update! Will you be adjusting customer internet bills due to the major disruption, as so many of us are relying on fast Cogeco internet speed for everything right now!
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Mike
(@mike_rivaltown) reported
@cogeco It’s literally issue after issue with you guys. Pretty sure you’ve been over to my place like 5 times in the past 2 months just to fix the goddamn router
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David
(@Sparks_DJH) reported
@LimestoneDSB The issue is with Cogeco's DNS servers. If you change the DNS servers on your router to google's DNS it fixes the issues. 8.8.8.8 8.8.8.4
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cursed crone
(@kiiiirstie) reported
Nothing makes applying again for ei/crb online more of traumatic experience than having to deal with cogeco having an outage at the same time
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Rebecca Bredin
(@RebeccaBredin) reported
I’m not sure what’s worse: Intermittent service or no service at all? My internet is trying to work, but I can’t accomplish much of anything. Plus, even my bell data seems laggy now. #Cogeco
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Ben Draper
(@bendraper) reported
@cogecohelps for those who can try switching your DNS servers on your router to Google’s servers (8.8.8.8 for example). This resolved the problem for me. Seems like Cogeco dns servers aren’t reachable.
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Specedman
(@specedman) reported
@GlobalNational So COGECO sends out a notice on the internet to tell me that my internet is down and that they are working on it. Is it me or does this not make sense ?
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The Welsh Wizard
(@TheWelshWizard6) reported
@cogeco In my 25 years of owning internet this has never happened to me. I’m switching companies.
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Jessica Haskett
(@jesshas94) reported
@Todd0575 @cogeco Service outages happen everywhere with everyone. Judging by the wide scale outage and the website and phones not working it sounds like something outside of cogeco’s control. Google is having some problems too. It’s better to research and understand not ***** all the time.