Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (9%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Chatham, Steinbach, Belleville, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls and Welland.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
||
| Chatham |
Internet | |
| Steinbach |
TV | |
| Toronto |
Total Blackout | |
| Belleville |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ayla Taylor
(@Gogomusicgo) reported
@LilSarahBelle @Carminevittori5 @cogeco Wonder if they’d be mad if it went down when they are watching their fake wrestling...
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Lisa Bednarski
(@LisaBednarski) reported
Panicked text from my brother. Apparently, Cogeco internet is down province-wide. Day 2 of remote learning. I think @Sflecce is about to go through some things. #onpoli
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Bishop Smith Catholic High School
(@BishopSmithCH) reported
We are aware that the majority of Cogeco customers are experiencing a loss of internet connectivity. Cogeco is working to restore the issue. This will not negatively impact our students. Our staff have been made aware that some students may not be reachable until it is restored.
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Ashley Mcclaskin
(@McclaskinAshley) reported
@cogeco How come u guys r always having issues????
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pop 🐄
(@96hochi) reported
and **** COGECO!!!!
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Nadine Doe
(@doe_nadine) reported
@Daniel75124110 @KeeganB63977789 @cogeco I was thinking about switching to the 1 Gig plan in hopes of better service. I upgraded to the 360 package in hopes I'd have better service, especially in meetings. I still can't use voice because I cut out. I end up having to call use my mobile network for voice
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Lisa Hoadley
(@LisaHoadley) reported
I'm having a weird morning. @cogeco internet is down yet for some reason my TV & desktop computer are still connected to / internet but my iPad & laptop are not. How is that even possible? I don't know what IT ppl get paid to wrestle with this stuff all day but it's not enough.
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bitswift.tech
(@bitswift_tech) reported
yes everyone @cogeco internet is down.
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Cathy Barrett
(@cbarrett120206) reported
Many internet outage for Cogeco users across the province. So I’ve lost a bunch of students and now slow and glitchy connection .... online learning when everyone is trying to be synchronous not ideal.
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Red Dragon Tony
(@RedDragonTony) reported
Jesus Christ, my Internet's slow as ****. What the hell is Cogeco's problem today?
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Just another Human!!!
(@Middleaged75) reported
@Andrade14Mike @cogeco It is working here but extremely slow. I will keep using google dns until school done.
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Guy
(@broxsterman) reported
@CalvinHtut @PapaB911 @cogeco Thanks? It is clearly Cogecos DNS servers. How do I change it back after Cogeco service resumes?
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ChiChi C
(@ceemady) reported
People are losing their minds over cogeco internet being down and its hilarious. Mind you, I'm a customer too that has had countless issues with them, but guess what? It is what it is. I'm going to read, budget or go for a walk because internet is not my life.
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Randal “The Essential”
(@sw0rdfish) reported
If you're having issues with Cogeco in St. Catherine's/Niagara area, the problem is DNS related. Just set your network DNS to something like Cloudflare ( 1.1.1.1 ) or Google ( 8.8.8.8 ) Msg me if you don't know how.
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Just another Human!!!
(@Middleaged75) reported
@Andrade14Mike @cogeco I switched my ip4 dns settings to 8.8.8.8 and 8.8.4.4 it uses googles DNS server to route traffic. Works great. Cogeco's DNS server is down.
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rogueclassicist ~ David Meadows
(@rogueclassicist) reported
@wreadon ... but word is Cogeco is down too (I can't connect to the down detector to check though ... twitter appears to be working)
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Bonnie Barlow
(@abonnieimage) reported
@cogeco Issues in East end hamilton. I see a lot of halton comments. Is this a full service area issue?
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dippedbyjuju
(@liiljujuu) reported
@queeenbxx @cogeco My internet is down too!!! @cogeco
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David Harvey
(@davidharvey) reported
If you're having problems with Cogeco internet this morning, it's a DNS problem. If you know how, log into your router and add another DNS server to your configuration (eg. 8.8.8.8 or 208.67.222.222). That should solve the problem.
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Nadine Doe
(@doe_nadine) reported
@KeeganB63977789 @cogeco Not a Karen. A Nadine and yes I'm frustrated because I work from home. Come on @cogeco . I pay $100s / month for your service. I hope this isn't because kids are online now. Should've built capacity and bandwidth into the system to manage this...
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JLJordan
(@JLJordanSchool) reported
We understand that some students and families may be having difficulty connecting to remote learning this morning due to a widespread Internet outage affecting some regional Internet service providers, including Cogeco. Please be patient as these issues are being resolved.
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Debbie Young Mayhew🇨🇦
(@Deb_Is_Young) reported
Well, #remotelearning was not the pleasant experience this morning. #frozenscreen Cogeco widespread outage. Over half the classroom couldn't attend. This house is on Bell. So kids are on a 2 hour break to see if internet issues resolved. I even did a Windows update in her laptop
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k
(@kt2g) reported
@Costa_Klad @cogeco The work around fixes the problem. Manually change your dns servers to 8.8.8.8 and 4.4.4.4
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CDSBEO
(@CDSBEO) reported
We understand that some students and families may be having difficulty connecting to remote learning this morning due to a widespread Internet outage affecting some regional Internet service providers, including Cogeco. Please be patient as these issues are being resolved.
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Crystal M
(@pink_pixie_glow) reported
@Gogomusicgo @Carminevittori5 @cogeco I do. We are doing other activities. Freaking out isn't going to solve the issue. Many people are affected for various reasons, but we aren't in control of this situation. It happens. It'll get fixed and we can all carry on.
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somya agarwal
(@agarwalsomya123) reported
@cogeco I am from Burlington and internet down since morning.. I know you guys are working hard to fix the issue and I appreciate all your efforts. It would be helpful for f I could get the Eta so that I could communicate the same to my colleagues...
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Jeremy Hobbs
(@jeremychobbs) reported
@cogeco My cogeco internet went down, changed my DNS in my router to 8.8.8.8 and it's been fine since
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Tab Mckenzie
(@mckenzie_tab) reported
@CKWS_TV My husband called cogeco, the message said outage was ALL of Ontario. It is connecting intermittently but not reliable at all. Hoping they get it fixed soon.
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St. Joseph School
(@stjwecdsb) reported
Cogeco is currently experiencing residential service interruptions throughout Ontario. If you are a Cogeco subscriber, this means that students in your home may not be able to access their Google classrooms. Cogeco is trying to resolve the issue.
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Mrs. Allison
(@MrsAllison_11) reported
@PeelSchools some of your staff that use @cogeco are having internet issues. I have been kicked out of my classroom for almost 2 hours.