Cogeco Outage

@tadpole2017 We’ve heard about issues with Cogeco. Sorry about that. We hope you come back! @BTtoronto

@BTtoronto @APB_art Stop blaming the viewers service provider. It's not @cogeco 's issue, Its your service provider @RogersHelps issue. Everyday ppl and I have reported the same no sound during BT and Cityline. 4th day this week.

@BTtoronto help, once again there is no sound on BT ! I’m in Georgetown with Cogeco cable and tired of this happening every day

@cogeco Once again your service is having issues. Half the channels are not working or they are glitching.. this has been happening all month yet our month bill has increased.. disappointed in the quality of service

Anyone else having problems with cogeco internet in Muskoka #Huntsville #huntsvilleontario #cogeco #internet

@cogeco Already reset. It isn’t completely down. I am tweeting you over wifi. This isn’t on my end.

@SHESGOTS0LE @cogeco Mine hasn't worked properly since May! This is the worst company I've ever dealt with. #CogecoSucks

@cogeco 3 outages in month and half , and again when theres an outage there is never an ETA when it will come back , we need to find the technicians in the field working and ask them for an ETA like last outage when they actually gave one and they were correct.

@SHESGOTS0LE @cogeco Every other week there's and outage with Cogeco

I love how my internet is down YET AGAIN @cogeco and after being on on the phone (mostly on hold) for 45 mins to fix the issue, I get hung up on.

@cogeco Its not the outage, its the internal issue with your setup software, ive been dead for 16 hours

@cogeco probably the worst company ever.

@SanaSaeed @loblaws 2. I est #loblaws owe me almost +$80 from last 3 orders. I stopped using the service. Cogeco charged me for WiFi 7yrs I nvr got. I used D-link. Seniors needs a goliath in a leader but instead got a costume blackface silverspoon PM. I am a senior on disability. I feel robbed.

@cogecohelps canceled service 1.5 yrs ago and get a collection call out of the blue claiming I never returned hardware. Beware of Cogeco, they’ll destroy your credit bureau even if you’re not a customer. #0-stars

@cogeco Well no offense but this kind of sucks

@cogeco Dealing with same issue for 6 months... 360 speed should never been rolled out until it was working

@cogeco waiting 24 hrs for a service call is bs. How about you pay for my 3g bill when it comes in.

@cogeco having to wait for 24 hrs for service call is bs when i have a business to run😩

@cogeco Too bad I can’t play video files recorded elsewhere on my pvr

@Bell_Support Wow Theee 45 min + calls. Two lost service orders. Plus, told that Fibe does not exist on my street but neighbour 20’ away has it. Time for @cogeco @cogecohelps Far better price too. #CustomerService #CustomerServiceFail

@cogeco Nope still down...

@cogeco Just started working without anyone having to come. Not sure why the support is so dismal. Our patients have been waiting all morning

@cogeco .. is there an outage in Oakville... out internet is down!

@BTtoronto @City_tv @Cityline @Rogers @RogersHelps @cogeco Sound is out again as of 8:55am on CityTV channel 20, other channels are fine. Same issue as yesterday.

ICYMI: @scotiabank: "We believe a commercially negotiated mobile virtual network operator (MVNO) deal between @cogeco and regionalfacilities-based wireless operators would be a potential win-win-win-win scenario" #CRTC 1/

.@scotiabank: "We believe a commercially negotiated mobile virtual network operator (MVNO) deal between @cogeco and regional facilities-based wireless operators would be a potential win-win-win-win scenario" #CRTC

@cogeco Please fix the sound on channel 754. The sound is distorted. Thought it was just my tv, but it’s the same on all my TV’s and only that channel.

@cogeco It was a Hydro One transformer problem at the Trout Lake station.

I love my Cogeco phone and net service I hope to get a cheap plan once contract is done or keep the same at same cost

@cogeco Any problems in Peterborough my net seam to loose connection then back:

@cogeco Given I am not a customer I was more concerned that it was a fake call. If it was legit it makes no sense but ok I will dm my info thanks.

@cogeco Hi Jodi. I seen other cogeco customers telling @BTtoronto via Twitter and Facebook also. BT was claiming to be service provider issues. Yet CityTV tends to randomly lose their sound every couple months affecting their shows and commercials & every time the other channes are fine

@cogeco Thanks, Michelle. We spent another hour on the phone with the loyalty department and got things sorted. They admitted it was an error on cogeco's part, but wow- it took more effort and time to fix than any customer should have to spend. Thanks for replying - no need to follow up.

@mattpietryszyn @cogeco We have had major issues for 3 weeks. New modems, multiple techs sent out and same internet issues. Today @cogeco told us they are having software issues with all modems but we do t believe them. Every call is a different excuse. Horrible service.

@cogeco problems streaming live at home on android tablet from Cogeco TiVo app. Starts recording your on DVR but goes back to main scream before I can watch what is recording

@cogeco disappointed in the communication between your you and your contractors. Been waiting for a cable line to be dug since May. Every time I speak to a rep the story is different. Was told today markers and digging won’t happen this season. The markers are already done. Fix

@cogeco Another horrifically awful #customerservice experience with #cogeco - 3 months in a row with billing errors, unhelpful phone support, constantly shuffled around. I have wasted hours every month dealing with broken promises and ongoing errors. #disappointed

@cogeco To update .... I called and you have till the coming weekend to send a technician and fix.... Or @Bell here I come

@cogeco I would give them a call AGAIN and see if they can fix it or not..... And yes I said again since this been on for months now

@cogeco what a service .... I pay for 1gb speed and I get 30mb speed..... is this type of service you expect me to keep on paying for!!!!! @Bell here I come

@cogeco still worst customer service ever... and getting worse 😐

Of course Cogeco decides to go down the night before an exam 🙃

@chile_pepper Sign in with your cable or satellite provider like bell Rogers Cogeco set up a username with your cable provider then sign in

@cogeco Thank you for the reply Peter, the issue has been resolved. While I may be leaving Cogeco later this month, I just want to say that when service is good, it's very good, but when things go wrong, it snowballs into hell very quickly. It's not a battle I want to fight anymore.

@cogeco Not when the ppl u talk to to report the outage say there isn’t one time to cycle ur modem or get a service call. It’s terrible when a normal person knows more about ur tech then tech support. Ntm the promises of better service in my area for 5 years. Still waiting

Trying to call @cogeco @cogecohelps credit department and when I press 1 for English it send me back to same menu and it’s just a loop and will not put me in the cue. Constant problems with this company. Looks like I’m moving back to Bell.

Gonna pull a Karen on my internet provider as well tomorrow, they’ll be getting an earful. Your customer service isn’t ready @cogeco

@cogeco tv and internet down in North St Catharines currently

@TMajor9 @cogeco @Bell @alectranews Absolutely terrible service from these companies. You would think this is something that would be fixed ASAP. @cogeco and @bell obviously have zero respect for the people and customers.

So as most people know of the storm we had last sunday a wire fell from a hydro line across the street from my house so my mother called @alectranews asking if they can fix it they showed up and said it was a @bell cable they showed up and said its a cogeco cable “we cant touch”

@cogeco First time it happened, a technician came to resolve it. Second time, technician replaced my router. Third, they said the issue was “server side” and had one of the specialist teams look into it. Been having this issue consistently for months

@cogeco Back up, yay. Turns out the damage was inside the house. Moved a cabinet the same night as the storm and never suspected the cable got bent under the carpet. Cogeco tech was awesome, zeroed in on it right away. Thanks Cogeco!

@cogeco is Cogeco down right now in #Peterborough as all my services dropped 10 mins ago

@cogecohelps is there currently an issue with Cogeco. 10 minutes ago all my services stopped

@cogeco Happens way too often! Perhaps check into upgrading the network - which is what I'm told is happening every time my bill increases...still see the same issues though!

@SxD_Mango I have cogeco its so shit

@cogeco Yes, I already contacted them and they were not able to provide any answers; simply set up a tech call... and a promise that I'll be receiving a credit for the downed service. I'll be checking my next statement! I'm simply beyond frustrated with unreliable service.

@BobBerberick @LarryDiIanni @ward1wilson @cogeco There is an issue with the listing provider that is causing a time zone error. Unfortunately, this is not something we can fix. It should be back to normal soon. #c14reply

@cogeco your services are a joke. I’m sick of comeing home and not haveing any internet or tv and haveing to wait 3 days for someone to come fix it

@cogeco Internet service appears to be out in Fonthill. Reset modem, still nothing. Please verify repair eta.