Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (32%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
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| Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Kingston |
TV | |
| Port Hope |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Dillon
(@dillon4412) reported
I don't why @RogersHelps and @cogeco hates Detroit fans. They NEVER put on the Detroit feed. Always sucks being your customer!!!!
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Dr James Porter
(@DrJamesCKPorter) reported
@cogeco WORST TV/INTERNET EVER… they should not be allowed in the business… I lose internet EVERY DAY… yes every single day and usually more than 1x
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BarbClarkRoss
(@barbclarkross) reported
So, 15 minutes before the start of Game 7, our cable went out. This the 3rd playoff game where the cable has gone out. WTF, @cogeco. #wantitall
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Bryan Robertson
(@bworiginals2) reported
@cogeco @cogecohelps having both internet and TV down all weekend is very poor service. Can’t get a technician until Monday?!!! I think switching to #Bell might have to be in the plans as your service is not good at all.
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Carrie Harburn
(@c_harburn) reported
@cogeco epico essentially crashed at the start of game 7, now I'm listening to @BlueJays on the radio in my car. #wtf #MLBPlayoffs #epico
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DoubleR
(@RandyDRoss) reported
Has the Blue Jays #ALCS game 7 started yet? We wouldn't know because we have #cogeco cableTV that likes to be intermittent. "Outage? No we don't have any recorded outages"
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Ricky Chandarana
(@rickypc) reported
@cogeco @cogecohelps have been having internet issues since around 2p. Did the whole routine of reset modem, reset router. Your wifi app says there is an outage but your website says no outage for L6M 3z8. Please help.
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Jeff Rogerson
(@jeff_rogerson) reported
@cogecohelps Hi, finally after about 40 minutes a clerk picked up. Issue handled but it makes listening to “your call is very important to us” a tad hollow after the hundredth loop. Either live it, or change the message. #cogeco
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Velko D
(@VelkoD) reported
@sdgkjgkjs234324 @daviddoel @Sportsnet We either pay rogers or bell lol anything else you tell ppl you're poor (Cogeco for me tho lol)
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Jay mack
(@jaymack319) reported
PLEASE REPOST if Cogeco in your area Now Day 7 since @cogeco decided to do a node upgrade to our internet service. # of service interruptions #/hr 2.5 #/day 37 Total interruptions since Oct 10= 260 + Calls to @cogeco =8 from @cogeco =2 Phone hrs total = 4.25
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G-Money
(@grahamS666) reported
@cogecohelps I'm brand new to Cogeco. I downloaded the app. Can't set up a new account. Do not have an existing account. This is not a good start. Please help or direct me to someone who can.
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The Wise Investor 🧠
(@TheWiseIC) reported
@jcogs77 @Dividend_Dog Yea, Cogeco has falling revenues. That’s the issue. Bell doesn’t, but is run like ****. I see cogeco having a hard time turning that around
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Bob
(@DogLifeOntario) reported
.@cogeco Do you know how ******* awful epico is? I want to jump out of a window every time i try (and I mean try) to watch it. Do ******* better!!
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Ted Woodhead (he/him)
(@tedwoodhead) reported
.@CRTCeng @cogeco reported results showing a modest CAPEX increase for the period of ≈ $2M mainly due to spending on customer premise equipment. Results state that $900K of capital was spent on network expansion. This wil be captured in the monitoring promised by @CRTCeng
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DoubleR
(@RandyDRoss) reported
Congratulations @cogeco. Spotty cable TV signal for a month, multiple service calls made, now Game 7 of the ALCS and what happens? #YouSuck
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Commissioner Miner
(@fanCRTCProfling) reported
@Pagmenzies The system works like this to push out an alert (simplified):: EMO--->Pelmorex--->LMD The CRTC regulates LMD's only. LMD's job is to put out exactly what was sent. Who failed? Cogeco? The LMD? Or are there issues with Pelmorex?
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Pat Compliance
(@faey06) reported
Is Cogeco down AGAIN?
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Paul Ellis
(@ellispaul88) reported
@cogeco Nice work customer service! I was on hold for 75 minutes even though the estimated wait time was only a pathetic 45 minutes, and then you hung up without answering. I've now signed up with Bell Fibe and will cancel Cogeco if I can ever get someone on the phone.
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Eric Buono
(@Chief_Buono) reported
@cogeco No need. I'm done dealing with the subpar technology and service. Good luck.
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Luke Hearns
(@LHearns2) reported
@cogecohelps Imagine getting to watch it? That would be awesome, but as usual, my cogeco internet is down. Worst internet I’ve ever had.
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Shawn Avery
(@Shawn_Avery) reported
Not sure what is worse.....John Schneider's bullpen decisions tonight or the fact that my awesome #cogeco service continues to drop every 5 minutes!
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Karen Favaro
(@FavaroKaren) reported
@cogeco wtf….most important game of the season and again no internet. Scam company. You should be paying me ffs
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• Her_Divine_Path •
(@NamaariB) reported
What is wrong with Canada? @cogeco how dare you waste my phone time with verbal ads promoting your products. People don’t want to hear this- we want service!
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Eric Buono
(@Chief_Buono) reported
Yup, typical expectations from @cogeco. Outage since Nov 1 and STILL without service. Coming from someone who works in the field, Cogeco continues to prove how they are incapable of supporting their own services. Im done with them and will be canceling.
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Krakusvw
(@krakusvw74) reported
Bye bye @cogeco Awful service is what made me change
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rustlecompton
(@rustlecomp36114) reported
@tobi Just got in starlink this month. Triple the up and down speed from my Cogeco hispeed
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Mike Biggs
(@BiggsOver) reported
People of Ontario don’t use @cogeco TV it is pure garbage! Have to reset your cable box min 2-3 times a day! Picture freezes sound goes picture quality is garbage! It’s truly garbage & they do absolutely nothing!
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🏒⛳️ Mark Kennedy 🇨🇦
(@MarkKennedyQW) reported
Anyone else having issues with @Cogeco email service today. Very slow mail downloads and no outgoing mail is being sent. It's not specific to one device as I've tried on several. A little frustrating to say the least.
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• Her_Divine_Path •
(@NamaariB) reported
I’m calling the @BBBTriCounties @cogeco is NOT an organization that improvising customer service yet withdraws money from accounts monthly.
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Evelyn S
(@EvelynSmit95492) reported
@RealPtitty @melissacare01 When I have had to call customer service at Koodo, Bell, Cogeco, RBC and even Hudson Bay when they were in business, I usually speak to a rep in the Philippines and sometimes Romania. IT is usually India.