Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (23%)
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Total Blackout (8%)
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Wi-fi (7%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Hawkesbury, Ottawa, Markham, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Hawkesbury |
Internet | |
| Ottawa |
Internet | |
| Markham |
Total Blackout | |
| Toronto |
Total Blackout | |
| Port Colborne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Buyer Beware. COGECO. The absolute worse in cable tv. Avoid at all costs. after 2 years of **** service they still cannot or do not know how to synchronize a picture and a simple sound. The worse cable you can get COGECO is a crooked company selling ****.
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco I had to explain that I WFH and lost work hours. I also had to tether my phone so my family could have Internet. I also had to point out that I've been a customer for >6 years. The best they can do is 10 days credit plus $5. That's about $30 credit which I had to take or lose.
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De4dK1ng
(@De4Dk1ng2010) reported
@cogecohelps I am not a Cogeco customer but my service does come in these lines. Might be a good idea to have some added protection to stop the squirrels from using these as chew toys
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David Wilson
(@DaveW85) reported
@cogeco @cogecohelps I can't imagine a company with worse customer service. Glad I stayed home for my appointment to get a call an hour and a half into the proposed that no one was coming. If you didn't have such a strong monopoly there's no way you'd still be in business.
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KrisEmZed
(@zed_kris) reported
@cogecohelps I’m still not receiving email. Hopefully restoring normal service will happen soon. I started having issues at about 3pm and use Cogeco for my work email, which is problematic when it fails and is down for so long.
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Wendy gay
(@Sgay1Wendy) reported
@cogecohelps My email hasn’t updated since 1:30pm this afternoon. That’s a long time to be down and it sounds like cogeco has just become aware of it. I hope emails aren’t lost like has previously happened
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DeePee
(@DeePeeTeeHee) reported
My cogeco internet is down @cogecohelps @cogeco anyone else ?!?
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Berty
(@inbetweenismyne) reported
@cogeco, it's fair to say that your're app sucks. That's all.
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco The management team at @carrytelca called to talk about compensation. The original offer was credit for the 5 days of no service. That's about $12. That doesn't even cover the cost of gas to get the modem that I didn't need. I asked them to do better. Next offer was an extra $5.
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Greg Reid
(@ReidLaxn) reported
@cogeco My internet service was cut Apr.14 when neighbour dug fence post. Apr.17 service tech visited, could not repair-put in req. for maintenance. I was just told “5-10 days to get to you”. 5 days no service (so far - could be over 2 weeks). RIDICULOUS. Anyone care?
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogeco just dropped the line in the livingroom. Buyer Beware. Cogeco is horrible cable. Thieves. Stay away.
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🐮Red Bulls Bets🐮
(@RedBulls_Bets) reported
Send @bell to mars terrible thank you @cogeco for figuring it out in a hour not 14 days
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Don't forget in the Brighton ON area, stay away from cogeco. In 2 years cogeco has not shown one show ore movie that has not ****** up, had bad sync or just dropped from the system. Waching cogeco is like pulling teeth. I am going to ride you cogeco until you fix you garbage.
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Cogecos only purpose to be alive has to be to steal our money because they have never had decent cable ever. Cogeco cable is the absolut worse cable company in Canada. Stay away from them. They are thieves.
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Kevin Siddique
(@kboxlive) reported
@carrytelca @cogeco This is the first major incident I've had with CarryTel in 6 years. It's not even their fault -- it's Cogeco's fault. But CarryTel support handled it very badly in my opinion. I think it's time to look at other ISPs in the area.
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Can aways count on cogeco, the crappiest cable company in Canada to crash at the end of a movie. Buyer Beware. Cogeco is horrible ****** cable. The worst anyware. An antanea with tinfoil would be more reliable than cogeco
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Cindy Rossi
(@CindyRossi77) reported
@RogersHelps CTV2(channel 20 on digital adapter is also not broadcasting). No need for me to waste my time on DM. It's a Roger's problem. Cogeco is fine. Couldn't see Live from ABC while feed was to CTV. Then later saw Live on ABC when you disconnected the feed to CTV.
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judiane fournier
(@judianefy) reported
@cogeco you transferred the wrong number a week ago and still not fixed. 5th phone call I’m currently waiting for 56 minutes…..to think I raved about your service to get my mom to switch….
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KrisEmZed
(@zed_kris) reported
@cogecohelps @Patz_Van Why does Cogeco’s website say there are no outages when obviously receiving mail is an issue? I’ve been having problems here in Oakville all afternoon. Is there an ETA for the problem resolution?
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mommy
(@ruthryderr) reported
God my internet sucks so bad 👎 cogeco slacking ev day
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Wendy gay
(@Sgay1Wendy) reported
@cogecohelps My email hasn’t updated since 1:30pm this afternoon. That’s a long time to be down and it sounds like cogeco has just become aware of it. I hope emails aren’t lost like has previously happened
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Scaduts
(@scaduts) reported
@cogeco outage in south Burlington?
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OnTropolis
(@reneenetrop) reported
@cogeco is there an outage in Peterborough? No internet for over an hour and resetting doesn't fix. Assuming it's not just my connection but a bigger issue?
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Roe Budd
(@RoeBudd) reported
@cogeco you were at my house yesterday to fix an ongoing problem for the 6th-7th time and still I have the same problem. All started when hydro cut my line. Give me a reason not to cancel and tell everyone not to subscribe to cogeco.
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Wilson
(@Ottawan81) reported
Cogeco is the absolute worst. Terrible service. Internet barely works, constantly going down. So sick of it.
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Camping King
(@campingking2011) reported
@cogecohelps hello. Is there an issue with Cogeco Webmail? I’m unable to receive or send email on my cogeco account. Thanks!
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Robert Laing
(@RobertLaing10) reported
from
Presqu'ile Point, Ontario
Buyer Beware. COGECO. The absolute worse in cable tv. Avoid at all costs. after 2 years of **** service they still cannot or do not know how to synchronize a picture and a simple sound. The worse cable you can get COGECO is a crooked company selling garbage.
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Taylor Ando (Imeson)
(@TaylorImeson) reported
from
Wavecrest, Ontario
@cogecohelps @cogeco I was supposed to be sent a new EPICO box weeks ago due to ongoing issues. I’ve never received the confirmation email or the box, what gives?
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judiane fournier
(@judianefy) reported
You transferred the wrong phone number a week ago and still not fixed! 5 calls later and I’m on hold 59 minutes….I raves about your service to get my mom to switch and it’s been a nightmare.@cogeco
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Wisam Hermez
(@HermezWisam) reported
@cogeco can you please explain to me why a 3 year contract got moved to a 10 year contract and today I look at my bill and its 15 years... how does that happen... if you are a cogect customer review you bill you might see 180 month... thats 15 years