Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (41%)
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TV (40%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Belleville, Toronto, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Belleville |
Wi-fi | |
| Toronto |
Internet | |
| Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi | |
| Oakville |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Watson
(@gluteusMATTimus) reported
@cogeco @cogecohelps sooooo, like are you guys going to restore our services or what? Not sure why we pay monthly with you when there are “service interruptions” all the time. This is past getting ridiculous, it’s infuriating now. Can’t wait to walk away from your “service”!
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sarah
(@dawnthehorizon) reported
@cogeco hopefully y’all fix it soon. making us pay and arm and leg for your services when they constantly have random outages. everyone including businesses rely on the internet, should be reliable. and it’s not. eta would be greatly appreciated
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🇨🇦Gr8WhTBeVrHuNtR🇨🇦
(@Gr8WhTBeVrHuNtR) reported
@cogeco @cogecohelps so yet another outage and no updates or info. Hard to run a home business when cogecos service drops so often and the customer service is about as reliable.
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laura
(@lauralittlewd) reported
@cogeco we pay so much for the internet we rely on considering we don’t get cell service in our area. with the constant unpredictable outages you should at least compensate your customers and businesses that go full days without internet.
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Andrew Barss 🇨🇦🏳️🌈🇺🇦
(@andrewbarss) reported
@cogeco It seems odd that 6+ hours into a major outage you are still at the “we’re investigating” stage with, apparently, no clear understanding of the cause and, for sure, no ETA of service restoration.
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Marvin Ross
(@dysdads) reported
@cogeco @cogecohelps Trying to send a DM but both these accounts say you do not monitor them any longer. Long wait on the phone. Bad pixilation on certain channels but reboot does not help.
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Cogeco Ontario
(@cogeco) reported
Dear customers, Please, note that there is a fiber cut impacting our services in Beachburg, Cobden, Horton, Pembroke, Petawawa and Renfrew. We currently don’t have an estimated time of resolution. We are sorry for the inconveniences this situation may cause. – Marilyne, Cogeco
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Robk Reacts
(@RobkReacts) reported
and down goes #cogeco #epico Again
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Ali
(@AlishaCorriveau) reported
@cogecohelps @lauralittlewd @cogeco Good morning, I agree with Laura, we pay so much for internet. I rely on internet for my job, I am now using my personal data to be able to work, once my data runs out today, I will be needing to take vacation time for this issue. Super annoying.
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Liz
(@RaggedyPixie) reported
@cogeco I was put on hold for over an hour then got cut off. I called in again and explained the situation and I was put on hold AGAIN! This is poor customer service.
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ExtremeGizmo122
(@nextarkid122) reported
@cogeco Come get your @breezeline service and fix it. Bring us back WOW! That would be an even quicker fix.
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beth
(@bethdoesstuff_) reported
@cogeco so I can’t work because of an outage that hasn’t been reported but I also can’t call in to ask about it because you don’t open until 8:30? This is terrible service
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****** Ottawa Guy
(@StonedOttawaGuy) reported
@wazlife @cogeco @cogecohelps Oh yikes. Would've expected 1gb to be available down there, surprising its not. If higher speed is what you're concerned about and Starlink is your best option then that makes sense. If you are worried about outages, be cautious. I know people in Barrys Bay with normal outages.
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Mark Johnson
(@Mark_Johnson75) reported
@SecuriClark @cogeco Exactly. People keep blaming Cogeco when it wasn't their fault. They can't control when people want to dig without calling first. Which I don't understand. It's a FREE service to someone come out and mark where all the lines are..
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G Cambridge
(@uncle_grimey) reported
@cogeco is there an internet issue in Hamilton?
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Tyler Salive
(@SaliveMeAlone) reported
@candacelynnxo @cogecohelps @cogeco It rained yesterday of course there’s an outage
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****** Ottawa Guy
(@StonedOttawaGuy) reported
@wazlife @cogeco @cogecohelps Where are you that you're paying about $150 a month? I'm in Pet, I was once paying $135, threatened to leave and now I'm paying $75 tax in for 1gb down. Starlink also has some pretty big reliability issues fwiw. Occasional internet outages is unavoidable it seems.
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kareem-abdul babar
(@wazlife) reported
@cogeco @cogecohelps what’s the reason for an area wide outage today? Are the upper management at Cogeco going to be drastically shocked when everyone in a city setting switches to Starlink for reliable internet service? #Cogeco
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Kim Gerritse
(@24ea9e437b0349f) reported
@MikeWatt89 @cogeco @cogecohelps Renfrew is down this morning too!
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Duane Gastant Aucoin
(@GastantYT) reported
@cogeco Is anyone else's mobile data painfully slow now too?! Must be because everyone's trying to use theirs?!
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dave gagan
(@davegagan1) reported
@cogeco is there an issue with the internet in the renfrew- Horton area
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St. Anger Appreciator
(@Thunder_Thumbs) reported
@RenfrewCntyScan @cogeco really ******* the pooch here. I switched to Bell Fiber in January and this is like the 6th Cogeco outage of note
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ExtremeGizmo122
(@nextarkid122) reported
@cogeco Let me guess this also affects @breezeline customers as well? Bring back WOW! so far your script reading CSR’s aren’t helpful in the slightest. This outage for closing in on 48 hours has cost us 2 days wage. Get it fixed.
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CavsFan4Life
(@MizDelish) reported
(Thread cont) Seems like the acquisition of our previous provider @WOW_WAY was only good for the parent company @cogeco which is located in Canada. If you go on any social media, you will see a fiber cable is down, some one cut a fiber cable, as a “reason” as to why
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Patti Brown
(@Lakobays) reported
@cogeco could you please report on the outage in the Renfrew area? We have been told it it Cogeco issue. Businesses are having a very difficult time without access to internet / email.
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lindsayy
(@lindsay_ann88) reported
@cogeco is there an outage in Niagara Falls? all services down
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al button
(@albutton02) reported
@cogecohelps Why is Cogeco so inconsistent with both Internet and Epico...feel like middle ages with such poor and intermittent service and yet I am at the most expensive plan.....You can only reset your modem so much...this is ridiculous...need competition
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Matt Watson
(@gluteusMATTimus) reported
@cogeco I’m so done with this company. I get a cut cable can happen by some random act/company, however your company experiences some type of “service interruption” every few days almost. WHY ARE WE PAYING YOU???
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PoGoGuy (Craig-LordVader66)🇨🇦
(@Burlingtonfotos) reported
@cogeco Thanks Cogeco Cable for increasing rates as of Sept 1. It’s not bad enough that many Ontarions are struggling with grocery costs and fuel costs and you just had to add to the misery for no reason other than to line your pockets. @premierdougford Why are you allowing this?
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RenfrewCountyScanner/PoliceScanner.ca
(@RenfrewCntyScan) reported
@cogecohelps Please save your canned responses. If Cogeco was a car it would be in a scrap pile already for the amount of issues. How about you run a secondary fiber connection to the area so this doesn't happen.