Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Total Blackout	3 days ago
Oakville	Phone	7 days ago
Brampton	Internet	8 days ago
Sherbrooke	Wi-fi	8 days ago
Toronto	Internet	8 days ago
Toronto	Internet	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frazer Smith (@frazoono) reported 37 seconds ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  💯JT.💯 (@JimmyT2022) reported 3 minutes ago

  @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

• 
  Kelly Demorest (@DemorestKe48215) reported 4 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Gator 🇨🇦 (@wallygator23) reported 5 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  Kevin K (@Tiger_JY) reported 9 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 10 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  MamaStyles (@MamaStyles77) reported 11 minutes ago

  It took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end

• 
  Barsky (@Barsky420) reported 13 minutes ago

  @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

• 
  rae ann asselin (@ragell) reported 14 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 15 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  john (@leafsfan381) reported 17 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  Phil Nickerson (@PhilNickerson2) reported 21 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  MamaStyles (@MamaStyles77) reported 22 minutes ago

  It’s going to take two days to create a ticket to fix my phone. 4 months now and @cogeco new mobile service is a mess. I don’t suggest switching to them.They’ve made a ticket to help me but they can’t figure out why my phone can’t make phone calls. 😡

• 
  Dogder16 (@edworthy37) reported 28 minutes ago

  @cogeco No internet connection problem here yet

• 
  JerryP (@yarop) reported 29 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 31 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Richard P (@richardp) reported 32 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 36 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  Norm (@quietlybless) reported 38 minutes ago

  Service out & u have to fight to get a dollar back. Go to 'new arrival'section & MANY movies are locked??!! Wtf. They want you to pay for subscriptions. Outdated movies on cable so youll to pay for apps. scam. Bill is astronomical & service sucks. @cogeco

• 
  Robert Laing (@RobertLaing10) reported 39 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  The Son of God (@touchescodling) reported 39 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 40 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  Norm (@quietlybless) reported 41 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  Robin DaHood (@Shereto2) reported 43 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 45 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 46 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Tyler Sommerville (@keithurbfan) reported 55 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 56 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 56 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 58 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.