Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (40%)
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TV (40%)
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E-mail (9%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: St. Catharines, Napanee, Sarnia, Oakville, Peterborough, Toronto, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville, Petawawa, Montréal, Brossard and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
TV | |
| Napanee |
TV | |
| Sarnia |
TV | |
| Oakville |
TV | |
| Peterborough |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Sky.
(@shbt_x) reported
My whole day has been thrown off by Cogeco internet being down. I wasn’t able to work the first half of the day. Then I decided to pack up & go to my moms to at least get some work done. It feels like this is the longest day ever & I am EXHAUSTED.
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Lovie Smith's Beard
(@TheBauceman) reported
@hawkfan761 Classic Bell/Rogers/Cogeco/Eastlink. They can never figure it out despite the fact it would take like ten minutes to do so.
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Matt
(@ZomBiE519) reported
Just canceled the terrible #Cogeco internet I've had to endure for 20+ years now. Installation appointment for my fibre connection is a week from today. This is one of the happiest moments of my gaming life.🎊🎉🥳
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Brian Hanlon
(@BrianHa56775269) reported
@DanielleGraham My complaint is no way near as terrible as the way Mrs. Graham was treated but still another way bell has proved they are one of the worst companies in Canada. We canceled our bell non service and went with Cogeco only to have bell call Cogeco and cancel our hook up with them!!!
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Sharon
(@purtagina) reported
@cogeco unbelievable today they accidentally cut off my service and it is now 11:15 PM and no one is able to restore it. I’ve called all day and spent over 6 hours on the phone trying to get this resolved let’s see if they were reimbursed me for my lost wages and my time
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D€|\|
(@DenUnglued) reported
Is there any provider worse than @cogeco @cogecohelps ??? Wow. Cancelling tonight because these clowns can’t even set up a TiVo box. Useless. 4th agent. 4th phone call. All day. Tv still not working.
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…
(@Humphrey03Pat) reported
@cogecohelps Cogeco down in sarnia yet again?
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uverocalabrese
(@calabrese_vero) reported
@cogeco looks like the internet is down again in Kerr area, Oakville
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VanGuardianVI
(@VanGuardianVI) reported
Brah, @cogeco is 💩💩💩💩 . Fix the internet connection!!!! You Raise the price how many times a year and you say your updating the equipment, your updating services. There shouldn’t be any interruptions in services. Make sure your plugged in! 💩
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mom
(@Mommyblog2018) reported
Nothing like being transferred four times with cogeco all because they didn’t cancel MY internet when I moved and charging me over $220. No one is helping me 🫠 do better @cogecohelps
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John Kube
(@jpkube) reported
@cogeco Who is at fault when the picture is widened so much that the sides of the picture is cut off? It's a widescreen picture expanded to fit the full screen. Buffalo channels are bad for this here in Peterborough. Right now it's CP24 News on CFTO.
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Sarfan 🇨🇦🇺🇦
(@sarnfan) reported
@BellMediaPR Out on Bell. Cogeco for me. Treatment of Lisa LaFlamme was horrible.
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Wes Krentz (He/Him)🌈🏳️🌈
(@weskrentz) reported
@jazzzmaestro @vote4robgill @cogeco Judging and hating others is a sin and all sins are equal in the eyes of God. Therefore this **** you post is the evidence that I need to know that you're going to hell. Once again this is based solely on the beliefs you claim to hold.
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Stefania
(@MrsLifeson) reported
It amazes me how many “outages” @cogeco internet has. It’s never been this bad. You guys should be automatically crediting every customer in the outage area.
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ShweeLeigh1616
(@ashleigh_latham) reported
We are FINALLY (cuz I have wanted to since we got this piece of **** service) canceling our @cogeco service and you should too! We shouldn't have to restart our modem every damn day. Bye *****.
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laura bee
(@ellebee31) reported
We don’t even have @cogeco set up yet and they are already the worst customer service and incompetent technicians we have ever encountered. And that’s saying a lot on the land of Rogers and Bell.
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Samq
(@QasmiSameer) reported
@cogeco @cogecohelps Horrible experience. Internet out since 1 pm this afternoon…
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Lisa McDowell 🇨🇦
(@lisamcdowell02) reported
@cogecohelps I logged into my Cogeco account with my phone. It shows a power outage for my postal code. Thank you.
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Marie Porter
(@OverlordMarie) reported
@cogecohelps @cogeco I've said my peace, you do with it what you want. I'm not a customer, and I definitely don't plan to become one. Do better.
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PV&V Insurance Centre
(@pvvinsurance) reported
We are experiencing a Cogeco outage and our internet and email are currently down. Please call your broker or the office at 905-632-6192 and we can assist you.
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Carnelian Duggan
(@Dubhagan) reported
I had them for home phone when I first lived on my own mid-00s, but switched to Cogeco when they added that service, then finally ditching it when I finally got a cell phone. Always been with Cogeco for cable and internet, and Koodo for cell phone.
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James #iStandWithUkraine 🇺🇦
(@cybersmithIO) reported
@cogeco your door-to-door sales people are exhibiting harassing behaviour. When someone tells them "not interested", that should be the end of the convo. Then when someone tells them, "get off my property", definitely not the time to stay and keep selling. But they did. Wtf?!
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Denise (She/Her) 🇨🇦🏴
(@dbydand) reported
@LisaLaFlamme_ I deleted the CTV app today and turned off my recording for the evening news. @BellMediaPR Horrible way to let a long-time dedicated employee go. These last six years have been a nightmare, and watching Lisa comforted us. The next step is switching from Bell to Cogeco. 👎🏻
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Joshua Coit
(@justjosh85) reported
@City_tv I’m trying to sign in to the citytv app through an Amazon fire stick, and when I take the steps to activate it, it doesn’t give Cogeco as a cable provider to sign in with. What gives?
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Eva Egron-Polak
(@eegronpolak) reported
@cogecohelps By error I paid online more than 300 $ to Cogeco. I don’t owe anything to Cogeco. How can I get this money back? I have the screen shot of the payment from an account I have jointly with my mom. Thanks for your help.
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John Kube
(@jpkube) reported
@cogecohelps @cogeco It's the ABC, NBC and CBS channels from Buffalo. It's not our problem. It's something YOU GUYS are doing. The same networks from Seattle are fine.
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Samq
(@QasmiSameer) reported
@cogecohelps @cogeco Spoke to technical support 5 times last night and on hold for over 30 minutes now… Absolutely ridiculous experience
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Barry Fraser
(@shagadelic1) reported
@cogeco my Internet is down AGAIN. Your website shows no outages but clearly we aren’t online
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Fran 😷
(@fbmaas) reported
from
Burlington, Ontario
@cogecohelps Hi, we went to the cogeco store today to switch over to Epico. Came home to no internet. Is this usual? Not having much help from the CS rep on the phone. Is there another route to take?
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lesley
(@tigerzluvpepper) reported
Cogeco outage affecting some streets in Bayridge East. I’m told it’s being worked on to restore. #ygk