Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (54%)
• TV (21%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, and Saint-Philippe-de-La Prairie.

City	Problem Type	Report Time
Toronto	Internet	3 hours ago
St. Catharines	TV	2 days ago
Brockville	TV	2 days ago
Toronto	Internet	4 days ago
Pembroke	Internet	6 days ago
Vancouver	Internet	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clanker (@clanker69420) reported 4 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  zubic (@zubic_eth) reported 9 minutes ago

  Hey @cogeco 🇨🇦 You are by far the worst internet provider out there. I’ve had no internet or cable for over 24 hours now, and your service has become completely unreliable time and time again. After this, I’ll be switching to @Starlink. Thanks for making the decision easy 👍

• 
  kavik OAL (@Kavik_plays) reported 9 minutes ago

  @cogeco outage in Belleville. Any resolution time expected?

• 
  Norm (@quietlybless) reported 9 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 10 minutes ago

  @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

• 
  Jessca (@Enna_Acssej) reported 11 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 21 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Bob Loblaw (@Avocado26430508) reported 22 minutes ago

  Hey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal

• 
  The Wise Elephant (@TheElephante) reported 24 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  The Son of God (@touchescodling) reported 25 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Mr. Montgomery (@MrBMontgomery16) reported 26 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  Colin Purcell (@colinpurcellx) reported 26 minutes ago

  @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

• 
  Richard P (@richardp) reported 27 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  Norm (@quietlybless) reported 28 minutes ago

  @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

• 
  Therese (@theresemacdona6) reported 33 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  kait/POODY (@kitty_kattkait) reported 35 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Big Ol Bear (@RSDCDN) reported 35 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  💯JT.💯 (@JimmyT2022) reported 35 minutes ago

  @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

• 
  Blair (@blairs1) reported 39 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 40 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Violence is a construct (@wokeupviolent) reported 42 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  ari runeys☾ (@serizah) reported 43 minutes ago

  @cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening

• 
  Dan Earle he/him (@danmearle) reported 43 minutes ago

  @cogeco what is up with service outages today in Georgetown/Halron Hills? I get there was a storm yesterday, but what is the cause for the outage today? It’s just came back, but was out for over an hour.

• 
  narr 🌴 (@notnarr) reported 47 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Oasis0430 (@smercer0430) reported 47 minutes ago

  @cogeco is Oakville down right now??

• 
  CRASH (@asharpe004) reported 48 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Connor✝️ (@SportsDynamics9) reported 49 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  Bob (@DogLifeOntario) reported 56 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 58 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Melio (@MelioHL) reported 59 minutes ago

  @zubic_eth @cogeco @Starlink i wouldve switched months ago honestly first outage that lasted more than a few hours is the tipping point