Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 10: Problems at Cogeco
Cogeco is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (49%)
- TV (30%)
- Wi-fi (11%)
- Total Blackout (4%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Toronto county, West Lincoln, Milton, Burlington, Langley, Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 31 minutes ago |
|
Toronto
|
Wi-fi | 2 days ago |
|
Toronto county
|
Internet | 4 days ago |
|
West Lincoln
|
Internet | 4 days ago |
|
Toronto
|
Internet | 5 days ago |
|
Milton
|
Internet | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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SugarHiccup (@AnnTipathy1752) reported@cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.
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Chuck Felsea (@pissinoffthe) reported@NoSleevesGaming @cogeco Sorry man, that sucks. Brutal. FYI, the most fun thing about playing this game is Friday pre-content hype in your stream lol.
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Iqbal Faizer (@IFcomic) reported@Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.
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AnarQueso (@AnarQueso) reported@alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.
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Cam Wilson (@camwilsonmusic) reported@cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?
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Hen House Hockey (@henhousebetting) reportedBig thanks to @cogeco for having my wifi down all day and tell it’s costumers it’s gonna be up by a certain time then delay it every hour and so on, I’m going back the @Bell I guess you get what you pay for!
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Scott Dillon (@dillon4412) reported@cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS
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Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
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Scott Dillon (@dillon4412) reported@cogecohelps Why are you making this so hard? I live a hour and half from Detroit. I want to get the Detroit feed every night. Cogeco for some reason never puts on the Detroit feed. I know it is not Rogers's fault. The one night I complained. Cogeco during the game flipped to the Detroit feed
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Leslie Saker (@lesliesaker) reported@cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often
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Griff0n (@_griff0n) reportedI helped my parents switch internet away from @cogeco because of the slow upload speed. Fifty megabits per second upload is slow. Seven months after switching to a competitor, a contracted technician with no signage on his van was rude and cut my father's two coaxial cables outside instead of unscrewing theirs and left almost a meter of coaxial on the line at the road. A month later, two Cogeco sales men showed up at supper time were audibly annoyed while asking why we switched to a competitor and offered "the highest speed" and did not want to say if the upload speed is close to a thousand megabits per second.
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Denise H (@Nisey7708) reported@cogeco What was the issue?
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Scott Dillon (@dillon4412) reported@cogeco screws us again!!!!! Thanks for never putting on the Detroit feed!!! It sucks being your customer!!!!!
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Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
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Carol LG (@niagaragolfgirl) reported@cogecohelps we are now in the middle of the 3rd outage we’ve had today since noon hour. What’s going on? I pay $40/month for a Rogers mifi to back up my Cogeco internet when it goes out!
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?
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Vicki (@VickiSMcKinney) reported@cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.
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LynRandom1965🇨🇦 (@LynRandom1965) reported@MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.
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GWN (@GWN_Qc) reported@cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch
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macker333 (@mballack131313) reported@NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future
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Scott Dillon (@dillon4412) reported@cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!
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🇨🇦 Brian Jakovina (@bjakovina) reported@cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan For 1Gbs internet with Bell my family was at one point being quoted 112$ ans that was in the full bundle. Cogeco gave us 50$ for the same thing. Bell has better infrastructure but if a new customer goes to get their 1Gbs it only costs about 60$. Both have discount brands
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Cogeco (@CogecoQC) reported@RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco
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Terry (@gr8playz) reported@cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?
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Jeremy- Now what? (@Bubba_76) reported@TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it
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Scott Dillon (@dillon4412) reported@cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.