Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (56%)
• TV (23%)
• Total Blackout (8%)
• Wi-fi (6%)
• E-mail (4%)
• Phone (4%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Belleville, Windsor, Ajax, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, and Waterdown.

City	Problem Type	Report Time
Toronto	Phone	16 hours ago
Toronto	Internet	17 hours ago
Toronto	Internet	20 hours ago
Belleville	TV	3 days ago
Toronto	Internet	3 days ago
Belleville	TV	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ravi (@ravira) reported 7 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Mel 🇨🇦 (@Melbell1013) reported 11 minutes ago

  @Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco

• 
  Prince of Wine Country (@RhapsodyInTrue) reported 14 minutes ago

  @cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel

• 
  Cris (@Cricrifi) reported 15 minutes ago

  Ontario people thinking of switching to Cogeco mobile DO NOT MAKE THE MOVE. My 76yr old mom was swindled. Horrible customer service. Tried to move back to her other provider now COGECO mobile won’t port her number. Over 20 hours lost on phone. @cogecohelps

• 
  Peter Panchromatic (@TheRealFRZA) reported 18 minutes ago

  Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

• 
  Scott Dillon (@dillon4412) reported 19 minutes ago

  @cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS

• 
  Soulful (@JazzinHockeyGrl) reported 19 minutes ago

  @MadHatter1167 @TSN_Sports Cogeco is down

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 22 minutes ago

  @MichelleLA1981 I'm kind most of the time, I don't even tell the JWs, the Bell TV guys or the Cogeco guys to **** off very often.🤭

• 
  Agent Kujan (@LoneSlug) reported 27 minutes ago

  @cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!

• 
  Fonz (@Allittlefish) reported 30 minutes ago

  @robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.

• 
  Jenny 🇨🇦 (@jennylee198) reported 31 minutes ago

  Anyone else in Hamilton having internet issues? #Cogeco

• 
  Ryan (@moe1178) reported 33 minutes ago

  @cogeco are you serious with your technical support? What a joke!!!!

• 
  John McHenry (@jhnmchnry) reported 35 minutes ago

  @FortmanM @cogeco Yep. EPICO and @cogeco connectivity are the worst. I have the same problem all the time.

• 
  Ravi (@ravira) reported 36 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  Bradsports (@Bradsports2) reported 37 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Dom (@Dom_Posts) reported 38 minutes ago

  @MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal

• 
  Nilo (@TheDanilo) reported 40 minutes ago

  @cogeco @cogecohelps Can u explain why my in-laws home was the only house on the street without service during the outage while their next door neighbours beside them and across the street with Cogeco had service???? Doesn’t make sense.

• 
  Sealtest 🇨🇦 (@Sealtested) reported 42 minutes ago

  @TOSantaParade kinda disappointing since Citytv doesnt have Cogeco sign in for streaming.

• 
  Katie Taylor (@Jolayne75) reported 42 minutes ago

  Cogeco is GARBAGE

• 
  pirangi13 (@shanupirangi) reported 44 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Route 17 To SkyCountry (@Mars_Robot) reported 44 minutes ago

  @TheRoccaSisters Look, I'm off the hook. rip me out of the plastic because I'm brand new. is there a solution beyond "Put that Cogeco on tha floor" Let'em know. Sorry for the cussing-it's from music- what is the newcomer look at cable or wire or both guidance, including powered smoke/CO2 alarm\

• 
  Wayne Anderson (@CanadianCurmudg) reported 44 minutes ago

  @cogecohelps When will Cogeco resolve the email issue

• 
  Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported 46 minutes ago

  @NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.

• 
  Iqbal Faizer (@IFcomic) reported 48 minutes ago

  @Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.

• 
  Lynn (@LynnShughes7) reported 53 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Lynn (@LynnShughes7) reported 57 minutes ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  a j s b (@Brooksajsb) reported 59 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Scott Dillon (@dillon4412) reported 59 minutes ago

  @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

• 
  Sport Junkie (@adrenalinehooks) reported 1 hour ago

  @cogecohelps I shouldn't have to follow anyone and DM but sitting on hold for 1:14 is ridiculous!! The call is because of the Cogeco creep, every few months the bill goes up! Is there better service, obviously not. Loosing channels but prices keep going up. So damn frustrating!!

• 
  Katie Patterson (@PattersonKatiee) reported 1 hour ago

  @__m3lisssa When you click on it, it will ask you to sign in, than I used my cogeco login in and it worked