Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (40%)
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Internet (40%)
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E-mail (9%)
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Wi-fi (5%)
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Total Blackout (3%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Edmonton, Brampton, Fairmount, Burlington, Amherstburg, Ottawa, Montréal, Hamilton, Sainte-Agathe, Peterborough, Mississauga, Uxbridge, Trenton and Brantford.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Brampton |
Internet | |
| Brampton |
Internet | |
| Burlington |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan
(@Fricles77) reported
@cogeco if you call me one more time about money in which I do not owe you as I have never once in my life been with your **** company. I will sue for harassment. End of story.
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Jason Wigmore
(@JayWigmore) reported
@cogecohelps @cogeco You are the only organization that has come to my door during this pandemic, so whether you feel like you’re following all the safety measures or not, it’s a bad look. So many other ways to sell products in 2022, and as a communications company you know that. #DoBetter
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Mark Lamb
(@chimochimo) reported
@cogecohelps Hi Sandra. Acct telephone is 2893393179 53 Woodbridge Rd, Hamilton. I spoke with CS this morning because Bell has run fibre on my street and offered me 1GB internet for $74.95. Cogeco would not match. I’d prefer to stay with Cogeco. I’ve never had a service issue. But….
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John Draper
(@CobourgAtheist) reported
@cogecohelps Are you working on fixing the problem with Mail Chimp? All emails from Mail Chimp to cogeco emails are being bounced.
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Catherine Robichaud
(@CCrobich) reported
@Cogeco Any chance you will be adding the CityTV Now Experience to your line up. I see almost all other cable companies are now offering this service. Please look into doing this as I'm sure many subscribers would appreciate it!
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Scott Ellsworth
(@ellswrth) reported
@cogecohelps here we go again with another outage. The Cogeco TiVo app hasn’t worked in four days (since Jan 1 - coincidence?) and the only response from your tech support is “There is [sic] issues with the tivo app. We are aware. No timeframe for when it will be fixed”
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Josh Campbell
(@QSBLifer) reported
@cogeco I am a long time customer… stood up for installation today (moving to new home) and now on phone for over an hour getting shuttled from one person to another. The worst service I’ve ever received, so frustrated.
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ains
(@milfybabe) reported
**** cogeco. Not even a call or an email… no warning- BAM no wifi. AND to make matters worse it takes a whole 48 hours for shot to go thru…
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Stephen Blair
(@blairs1) reported
@cogeco spoke to a rep, said he was opening an outage with network team, website still shows no issue. I have very degraded no internet! @cogecohelps
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Megan
(@meganparty) reported
@TekSavvyCSR I’ve been having intermittent service since a branch came down on a line to my house at the beginning of January. I am a tek savvy customer, but tried contacting Cogeco because it is their line, but they haven’t looked into it at all to my knowledge.
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John Draper
(@CobourgAtheist) reported
Cogeco #cogeco are bouncing all emails from Mail Chimp. I guess they want people to stop using their email service.
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Braison Drysdale
(@BraizNasty) reported
@DavLane @TSN_Sports I thought my box was acting up. Always having issues with Cogeco but I'm glad it's just TSN. Hope they fix it during intermission.
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alexandra
(@alexanndrraa) reported
@cogeco are you trying to break a record with how many consecutive days we can go with an internet outage? Unreal.
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Matt
(@BunkSWK) reported
@cogeco Im waiting another 5 days for installation of internet.. Tech came 2h before the time frame. Never called. I Left work early to be home for the time frame of 5pm-8pm. My child starts online learning Wednesday. This installation was scheduled for Monday jan 3rd.
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J Hall
(@j_hall70) reported
It only took 2 hours and 40 mins, transferred 11 different times (twice to Bell Canada agents) but I was finally able to help my uncle activate his @VirginPlusCare TV!! Almost if not worse than @cogeco !!
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A. Mann
(@mrs_amann4) reported
@cogecohelps Do you have a date as to when Cogeco plans to correct this issue as it has been weeks without any information to customers as to if or when it will be resolved?
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WingsNut
(@Scarface4077) reported
@cogecohelps Cogeco internet not working in windsor? Reset router, still nothing.
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e
(@lyss_bish) reported
Cogeco cut off my internet. I’ve spent the last 5 hours realizing I have 0 hobbies and have been staring at the ceiling for fun. Send help.
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Ginette Pelletier
(@GinetteP) reported
from
Halton Hills, Ontario
@farmgateguy @cogeco Why is the Cogeco TiVo app not working??? My credentials are correct but cannot log in
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Anita Fitches
(@afitches) reported
@cogeco please fix the internet issues in Rideau Lakes!! Issue is not resolved!
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Chris C.
(@mad4erit) reported
Good evening @cogeco the Plex app on EPICO continues to be a problem. The first play after restarting the box works fine, but any inactivity causes subsequent plays to fail. The only fix is restart the box. All other Plex clients are fine.
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hockeynut
(@snowmanonfire) reported
Cogeco is the worst internet I have had in 15 years very patchy problem is they cry to the CRTC to not let competition in.
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Eevux
(@eevux) reported
@RealStrongLegs Who was your old ISP? I'm on cogeco and have very similar ping to your Bell connection, but I know in the area lots of smaller ISP's just lease the networks from larger companies. If so it could be a tunneling issue which Bell should be able to disable
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John A. MacDonald
(@john_a_macD) reported
I guess it’s too cold for @cogeco Service is out again on North Mary Lake road in Huntsville. Let’s see if @cogecohelps 🙄
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Sara Campbell
(@smacdonald401) reported
@cogeco get your programming in order. For hours and hours in a row you have a show listed that is not airing. Which is not the show we are expecting to watch. What a **** show....not that I am remotely surprised l. This company sucks. Last month with these ***es!
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Ginette Pelletier
(@GinetteP) reported
@cogeco new year same crappy products. What’s the point of having an app to watch your recordings when your crappy products don’t work. You should be ashamed you are robbing people with your crap products
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Mac McMillan 🇨🇦 👊👊🏿👊🏾🌍
(@Rosebugsme) reported
@cogecohelps Fix you channel guide or we all are leaving Cogeco for a real provider!!
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BlooDragonGame
(@BloooDragonGame) reported
Would be live playing the Witcher, on Twitch but @cogeco currently is having an outage in my area wasn't given an eta for a fix hoping tomorrow
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Daniel Jonathan Heden
(@elusiveodyssey) reported
@cogeco - why do you broadcast CTV Barrie as the default in Oakville but CTV Toronto as the default in Burlington? Making me pay extra for my ‘local’ station is stupid. #easyfix
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rob
(@rob72086135) reported
Just got Bell Fibe a few days ago and we love it for speed. We used to watch CFTO news at 6:00 pm on Cogeco now the fibe station has the stock market ticker tape going,the weather forecast and the road forecast going, talk about distracting what the hell. Get rid of the crap.