Cogeco service status: outage reports and connection issues
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (51%)
- TV (24%)
- Wi-fi (16%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 2 hours ago |
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Internet | 2 hours ago |
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Internet | 2 hours ago |
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TV | 8 hours ago |
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Internet | 1 day ago |
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Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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MrsB (@mrsburnside2011) reported@cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.
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Lexi (@Lexi58746074319) reported@wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.
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Rolomite (@rolomite) reportedHi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?
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xAssassins Lord (@xassassinsswef) reportedHey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on
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R Me. (@lascelles_r) reported@cogeco Any more details on the actual progression of service restoration??
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Patricia (@CanuckFootball) reported@cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?
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🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported@cogeco Is there an estimated time until we see service returned?
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Clifford Mathew (@cliffmathew) reported@MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.
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The Wise Elephant (@TheElephante) reported@cogeco I am cancelling my Cogeco account. You guys are awful
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Torontonian (@YYZ2YGK) reported@cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.
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Barsky (@Barsky420) reported@justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider
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Smurfetteqt (@smurfetteqt) reportedShocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps
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O'bs 🇨🇦 (@obinson) reportedCogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.
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Ashleigh Atkinson (@IronForgedFit) reported@cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.
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Robin DaHood (@Shereto2) reportedHow rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco
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Clanker (@clanker69420) reported@cogeco Time switch providers you guys are absolutely awful.
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Sheri Stewart 🇨🇦 (@SheriLorraine) reported@cogecohelps @kitty_kattkait @cogeco down Peterborough
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Stevey Hotcakes (@SteveyHotcakes) reported@RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.
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Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported@Tiger_JY @cogeco Massive province-wide outage
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Leanne Vanoostveen (@LeanneVanoostv1) reported@cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.
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kevin (@ezrock_tor) reportedYour service is down in Oakville,no phone support 🤬 @cogeco
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Torontonian (@YYZ2YGK) reported@Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.
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Jay S🐬 (@friskybusinesz) reported@Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious
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Bob Loblaw (@Avocado26430508) reported@cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs
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narr 🌴 (@notnarr) reported@mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages
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CRASH (@asharpe004) reported@cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?
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Sckurt Cobain 🇨🇦 (@SckurtCobain) reported@MikeDoris @cogeco How does one line cause a province wide outage?
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gg (@bruins31311) reported@cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service
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Coming In Hot (@ComingInHotSens) reported@SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi
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zoro liker | caught up on one peas (@faggotzoro) reportedthought artfight was being crazy slow again but turns out cogeco **** the bed across ontario