Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (47%)
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Internet (32%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Port Hope, Toronto, Montréal, Kingston, North York, Georgetown, Brampton, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa, Oakville and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Port Hope |
TV | |
| Toronto |
TV | |
| Montréal |
TV | |
| Kingston |
TV | |
| North York |
Internet | |
| Kingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Mick
(@Mick_Chow) reported
@CTVLondon A TV Cogeco rep called 911 on me when I was returning a cable box. For no reason. She had attitude problems. Plus its Windsor and I'm Chinese. They do that here.
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Nicholas
(@Chaosking243) reported
@cogeco I’ve got a downed cogeco cable on my property, so I’m guessing that’s why my internet is out. I was told Thursday was the earliest someone would be out, with no guarantee they could fix the cable that day. Ridiculous. Meanwhile, we’ve got a cable flying around everywhere.
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bmaggiemay
(@bmaggiemay) reported
At Cogeco I haven't have live TV in 4 days in Windsor & area. what's the problem. My landord pays for every thing. I can't give his name out he away hunting. Fix it or I'm going back to bell
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I boop snoots.
(@i_boops_snoots) reported
And the Crave app suddenly won’t load on the EPICO box either - which I pay for as part of my Cogeco package. I miss my TiVo boxes. Wish I hadn’t switched to EPICO, it’s been issues with these boxes from the start. I’ve been staring at the crave loading screen for 5 minutes now
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David Winter
(@RealDaveWinter) reported
seems like @cogecohelps & @cogeco are having some real problems today in brighton.
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Kyle Rioux
(@low03xtreme) reported
@cogeco There’s a bunch of wires down on Helena St in Fort Erie. Just a heads up
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OuuPieceOfCandy
(@oupieceofcandy) reported
I am disappointed in @vmedia & @cogeco. Since Friday I've had no internet and they've haven't resolved the issue. Spent Christmas alone and now this, thank you for single handedly ruining my Christmas holidays.
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Kevin Siddique
(@kboxlive) reported
@cogeco must be getting desperate because they're sending shady reps door to door to sell Internet. This is the second time now. Visible ID and a nicer demeanor would help. I don't need to be insulted after I ask the rep to leave *three* times. #ThoughtItWasABurglarInTheHood
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Scott Elsbury
(@SElsbury) reported
@3v3nMoR This from the guy asking for cogeco to reimburse for 24 hours of cell data as a result of the outage !
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Jot Ghuman
(@jkghuman) reported
@cogeco online says I have service but I haven’t had internet or phone working since the outage. Your service representatives are not helpful with no communication on when and what is happening with my service. I’m switching back to Bell even if it means slower speeds. Ridiculous
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Cogeco
(@cogecohelps) reported
@etchao Hi, Eric. The 'Hydro Related - Plant On' outage means there's currently no power in the neighbourhood where our plant is; so we cannot distribute Cogeco services. If the ETA is always one-hour-out, it means the hydro company has not provided us an ETA to pass along as-of-yet.
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Jonathan Carrigan
(@J_Carrigan) reported
@jkghuman @cogeco We’re having the same experience. Cogeco website says the issue is been resolved in our area but we still don’t have internet. I’m now actively exploring other providers.
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Sir Festered ********
(@JGooballs) reported
@Luney66 @cogeco In a lot of things,technology was suppose to help but it's made many more things slower and more difficult.
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Full Metal Smile
(@JFR3172) reported
@PaulChato @cogeco I had a similar problem years ago. Same solution. Am on anti spam CRTC fed list, no effect. Use only cell phones now. 🙄
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Doc
(@feartheglove) reported
@cogeco Ummmmm… no… Northumberland is still dark and we are along the 401. No service still since Dec 23
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¯\_(ツ)_/¯ Lisa 🇨🇦
(@Luney66) reported
@IGY6MMCWNZ @cogeco No I had to call from my phone and they wanted to see proof of POA. Techonology is not all it's cracked up to be when it comes to stuff like this. If I wanted to cancel service I can see needing POA but to report an outage? Asinine!!
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Mike Sewell
(@VisibleThink) reported
@twittorr @cogeco Yah that sucks, when it goes it goes baaaad
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Bertrand Cote
(@BertrandCote5) reported
@thevivafrei You should never listen to CJAD or Cogeco media. Those are poison.
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MPW
(@markwarburton72) reported
from
Sarnia, Ontario
Does anyone else's @cogeco fibre home internet disconnect every 10 minutes or so for about 5-10 minutes at a time every night lately starting around 11pm? Getting ridiculous now. Restarted modem many times now. Been on hold for 30 min for tech support yet again... #cogeco
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; I G Y 6
(@IGY6MMCWNZ) reported
@Luney66 @cogeco That seems off to me! I'm not aware of any circumstance where you'd need Power of Attorney to help with utilities, unless of course the family member was medically incapacitated (e.g. Alzheimers). This is the problem with automated/remote customer care. Were you with your Aunt?
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Brockville & 1000 Islands County Radio
(@ScannerLeeds) reported
ALL RADIOS ARE DOWN DO TO COGECO ISSUE IN AREA UPDATED FIX TIME IS 20:30 TONIGHT
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ThePitLive
(@ThePitLive) reported
My internet has gone up in price 3 times since moving out lol **** you Cogeco
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Wildrose
(@WAUUGHHHH) reported
@PaulChato @cogeco Are there any features that can help? I work for a telecom although not the one you're talking about and Call Control will work if this is automated. If it's not, if it's literally a crazy person, it's a lot harder :/
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Melanie Roscoe
(@Melamalie) reported
Not impressed with @cogeco @cogecohelps poor communication and customer service. Three days without internet and the best they have is “we’re working on it but can’t tell you where or when we’ll be done”. I can understand long outages happen, but at least tell us what’s going on!
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(Lora Diakonov)
(@Lora_Diakonov) reported
Hey there @cogeco so there was a power outage in my area and I rebooted my modem but there is still no internet here whatsoever. I checked your website… and it says there is internet… Yet my modem says otherwise… 3 green lights are on steady, the 4th is blinking… 🤔
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Doc
(@feartheglove) reported
@cogecohelps @cogeco the 401 is dry.. sun is out and im on day THREE of no internet for the family. Worst part is NO human has any idea on your chat or phone line what is happening other than looking at their own phones
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Jonathan Carrigan
(@J_Carrigan) reported
@cogeco @cogecohelps website now says no outage in my area but we still don’t have internet. I called support and confirmed there is still an outage 🤬 After 3 days of waiting with no useful info I’m calling Bell.
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¯\_(ツ)_/¯ Lisa 🇨🇦
(@Luney66) reported
Since when does one need Power of Attorney for @cogeco to report an outage?? My Auntie almost 80 yrs old so I tried to call for her. They won't let me unless I'm Power of Attorney!! This is BS. 😢
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Mac ✽
(@MacNealLashley) reported
Internet went out n I got an automated text from the service provider @cogeco advising this, a bit later another text said all was working. That's service and I appreciate it. Also a special mention to Cole at #cogec sup for responding to my earlier DM on this 🐦 app
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iWhiteshad0w
(@iWhiteshad0w) reported
@cogeco Fort Erie on Albany St still total black out. Any idea when service will be restored