Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (57%)
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TV (19%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Edmonton, Montréal, Owen Sound, Belleville, Hamilton, Waterloo, Brampton, Parry Sound, Pembroke, Grimsby, Burlington, Mono, Windsor and Maple.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Montréal |
TV | |
| Owen Sound |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Angus / Climate & Capitalism
(@ecosocialism1) reported
@cogecohelps Im have been waiting patiently since 8am for a Cogeco tech to arrive & fix my Internet. Is there any way to find out if he/she will actually come today?
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Anand Saraf
(@asaraf28) reported
@cogecohelps, @cogeco: Internet's down! Hamilton Downtown, since past hour now, can you please help?
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CrazyCanuck63
(@fromthevalley63) reported
@cogeco Any idea when we will get service back in Petawawa?
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Christine♡
(@cedwardssxo) reported
Anyone else's internet out/not working?? #cogeco #cogecooutages @cogeco @cogecohelps
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Erin
(@Erin_RPN) reported
@cogecohelps @fromthevalley63 This link tells me there is no outage when there is an outage. ETA Cogeco??
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This is the bad timeline.
(@Thunder_Thumbs) reported
@JeanetteSongolo @cogeco Thousands of people just switched from their Wifi to the cellular network. That's gonna cause some strain on the cell networks. Heavy load all at once.
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Coming up on six hours since @cogeco internet went down in Trenton and we’re still waiting. No updates from @cogecohelps lately so I assume they’ve gone home for the night to working internet. This is ridiculous. #quintewest #quinte #belleville
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Dustin Switzer
(@dust_the_bust) reported
@cogecohelps I woke up to a text from Cogeco saying you fixed an issue with my modem. Now it doesn't power on.
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🇨🇦Junie B💯❤️
(@OliverMayaAndMe) reported
@cogeco Every time there is an outage it’s a cut cable. #justsaying
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Jay
(@jay990102) reported
@cogecohelps Hi, my internet service with Cogeco is scheduled to start this Friday but I haven’t received a modem or shipping notice yet. Is it going to arrive on Friday?
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Kodie Trahan Guay
(@kodietg) reported
@cogeco your outage reporter is bullshit. The estimated time of service return is always an hour after you check the stupid thing. I literally just refreshed the page and it updated by a minute. How do you think this is good customer service?
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Alex
(@lexmaya2017) reported
@cogeco how can I report an outage online?
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AstraPfizered HannaH Dog🇨🇦🏳️🌈😷
(@PoodlesLLC) reported
@JamesHozer @startca Cogeco is having issues related to power failure. 🙄 Start uses their infrastructure..
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AstraPfizered HannaH Dog🇨🇦🏳️🌈😷
(@PoodlesLLC) reported
@startca We assumed it was a Cogeco issue. No idea on when it will be restored? Thanks for your response!
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Jordan
(@JordanAlbertini) reported
@cogeco This seems like a good reason that services should be run underground so you don't have to deal with stupidity, and wow 1:00 am for services to be brought back up seems a little extreme.Don't get Me wrong I know it's a thankless job, I do appreciate and hope for fast resolution.
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Eklipze 🦖🇨🇦
(@EklipzeEh) reported
@cogeco Look, I know it’s not YOUR fault, but this happens far too often for y’all to be raising my bill especially without giving me notice... Thanks for keeping us updated I guess... hope it’s a quick fix.
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Duane Cheverie
(@CheverieDuane) reported
@LauzonLiv @cogeco Clearly you have never tried to fix fiber optic cables before
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Kborn
(@Kborn92423878) reported
@JeanetteSongolo @cogeco Not exactly true, because of Cogecos service being down everyone in the effected area's are using their cell data which that infrastructure cannot handle so cell data has gone to nearly unusable as well.
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candace 🌿
(@candacelynnxo) reported
@EklipzeEh @cogeco I agree. It happens way too often. Also, they’re saying 5:10pm for resolution.
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ashley cochrane
(@acochrane8) reported
@cogeco @cogecohelps Is there an outage/issues in Niagara region? Having issues with epico
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Trish
(@Trishy_R) reported
@cogeco Why does it take so long? And why not fix it for good. Customers will be disconnected again?
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Anand Saraf
(@asaraf28) reported
@cogecohelps @cogeco Thank you for a reply, is there any estimated time for this fix?
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Derek Lacroix
(@lacroix_derek) reported
@cogeco Of course the day halo infinite launches and warzone gets a new map the internet doesnt work? Its almost like you guys do this on purpose
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Zippy
(@boothby_ryan) reported
@cogeco They better be fined for damage! You get charged for digging without calling one call before diffing and break a gas line or finer but what the hell!? You can see above ground cable!!
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Andy Thornhill
(@athornhill44) reported
@cogecohelps @cogeco I am in southeast Oakville and have no internet. We had a power outage for 3 hrs , power is back but no internet connection.
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Dr.Voltz
(@VoltzDr) reported
@cogeco Is there an outage in Oakville? I’ve reseted my router a bunch of times and still get no connection.
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dave gagan
(@davegagan1) reported
@cogeco any updates on the internet outage in the Renfrew area
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
So the power comes back on finally and now @cogeco internet is down. Ugh!
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Elemental Owl
(@elemental_owl) reported
@cogeco is the worst damn ISP, damn modem stopped wanting to work while I was playing a game and ruined everything, GET FREAKING BETTER PLEASE, and stop being cheap
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McIver
(@ScottMcIver34) reported
@cogeco Why aren't the lines buried to begin with. Stupid.