Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (50%)
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Internet (29%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington, Brampton, St. Catharines, Toronto, Stoney Creek, Watford, Kingston, Port Hope, North York, Georgetown and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Cornwall |
TV | |
| Mississauga |
Internet | |
| Montréal |
TV | |
| Bradford West Gwillimbury |
Internet | |
| Leamington |
TV | |
| Leamington |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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CanadianGambler
(@CanadianGamble) reported
@cogecohelps @SElsbury @cogeco Nah its everything can be the middle of summer and services go dead and then takes you guys hours to figure out the problem. Last summer they went out at least 5x for 4+ hours on bright and sunny days
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Cristiana Ulrich
(@Badwolf_books) reported
@cogeco I wish Cogeco would just say “There is no estimated time of resolution,” instead of just upping the time constantly. We would respect you more for your honesty!
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Jonathan Miller
(@wjonmiller) reported
Approaching 7 days without home internet. 5 phone calls to @Bell_Support, 3 service calls with another one scheduled. @cogeco coming now tomorrow. Whoever gets it working first gets my business. #Gongshow
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macivor
(@drmacivor) reported
@cogeco Is there anything that can be done to improve the stability of the system in foul weather -evenif it would take a few years to do?????
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VanGuardianVI
(@VanGuardianVI) reported
@cogecohelps @cogeco Internet In L8N2Y8 has been out now for a bit. No outages reported on website. Our buildings down, so maybe you can look after that. Thanks
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Alex Leonard
(@dukedude10) reported
@cogecohelps going on 6 weeks without Internet/TV while everyone else on our street has their Cogeco up & running. Called and talked to an agent. Was told to go with a different company as they couldn't even guess as to when we would get services. Some customer service that is...
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Jesson Daigle
(@Zaffo256) reported
@AgentAnnK The CRTC forces those big monopolies to sell bandwidth to resellers at controlled rate. Look around there's plenty of option. It's the same network but different companies that manage account and customer services. Personally, I use B2B2C on Cogeco's network in Quebec.
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Adam
(@AdamMar46055757) reported
@cogeco come on. Internet being down for 7 hours is nuts. L0R2A0
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AnnK
(@AgentAnnK) reported
@cogecohelps @cogeco Like are you going to fix my credit rating, refund me the late fees and extend my billing time so I can afford Christmas gifts? No? Merry Christmas cogeco
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Wendy
(@huntress0556) reported
Today is a continuation of Thursday. Thursday sucked rotten eggs. Friday not much better. I came in 2 hrs early to fight with fax machine. Can send not receive. Bell-not their issue. Cogeco-says they fixed it. NOT. Interlink-not their issue. WTF! Called company. Waiting on tec.
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Scott Elsbury
(@SElsbury) reported
@cogeco Let’s be honest here , if it were sunny and 20 c out you would still have outages all over the province, customer service is not a priority regardless of the weather
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🇨🇦Sammy stands with Ukraine 🇺🇦
(@SammyJo58) reported
@SteveBlair15 @cogeco Steve - if you check on the website, all you do is enter your postal code and it gives you the update. It currently reads service expected to be restored by 3:11 pm
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Rudy
(@rudyjuly2) reported
@cogecohelps no internet since 9 am in Kingsville N9Y 4B4 despite having power back for two hours. Any updates? Your Cogeco outage page says resolved but it is not
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Anthony Bilotta
(@Anthony_Bilotta) reported
@thekage75 @cogeco I had the same issue. Site said no outage in my area. I called Tech support at 5 and they confirmed an outage. Said we should be back up by 7:00. I can confirm that didn’t happen and pretty sure it won’t be happening soon.
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David K
(@K60952838K) reported
@Badwolf_books @cogeco I couldn’t agree more, the website just adds an hour to whatever time you’re checking on the service. Give us sensible answers instead of nonsense
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•
(@laleyhena) reported
cogeco is literally such a crook company. **** cogego.
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Johnny
(@johnnystinger) reported
@cogeco you guys need to pay better attention to the crtc cut in crap. Missed the first 3 mins of the lions and jets game because of this BS
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Steve M.
(@3v3nMoR) reported
@cogecohelps @cogeco Hey, you're probably aware already and very busy with the bad weather today. However, wanted to report an internet outage for Ancaster.
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AnnK
(@AgentAnnK) reported
@cogecohelps I have already called and spoke to someone at customer service. They told me the error was on Cogeco, not me. They turned my auto billing back on and said thats the best they could do since......??? So I doubt you can help me at this point. Merry Christmas.
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K. Jones
(@thekage75) reported
@cogeco The Cogeco website says there are no outages in my area, but I haven't had internet since around 10am. I've tried rebooting my modem but it doesn't help.
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aimée 🕺
(@BiggioApologist) reported
@rogers2hell @TSN_Sports Yeah I have cogeco so I’ve been *trying* to log in with that. I just found out about games being on sportsnet so at least I can watch those. Thanks for the help, I appreciate it!
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AnnK
(@AgentAnnK) reported
I would drop cogeco in a hot minute after all the problems they’ve given me this year but it’s a bloody monopoly in my area!
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Robk Reacts
(@RobkReacts) reported
yo @cogeco please fix epico for past week lotta pauses disconnects from connection just a terrible tv experience :(
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Andre Cleroux
(@AndreCleroux) reported
Dear @cogeco, I’d rather you tell me no ETR rather than just taking the current time + 1 hour for my resolution. My original 19:00 resolution from yesterday has long passed. I’d rather you simply be honest!
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ph
(@PierceHowlett) reported
Spent a month asking cogeco to fix my internet, after talking to like 4 diff people from their support team they’ve given me a $50 credit and also didn’t even fix the internet :) lmfao
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Steve I'Anson
(@sianson79) reported
@MurphTWN Cancelled my Cogeco service call so they didn’t have to come tomorrow. Maybe ask Mark Robinson why he feels the need to be out, even in this.
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David Looker
(@DavidTheGood01) reported
@cogeco I am super sick of your service and the fact that I have to share the Internet with 20 other people in my neighbourhood, I can't go more than a month without an issue. #cogecoishotgarbage @JustinTrudeau can't you do something about this ?
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AnnK
(@AgentAnnK) reported
Cogeco made a mistake and switched off my automatic billing for my Internet service. Not only do I have to pay over $300 to take care of the issue but I’ll have to pay the late fees on the bill for the problem I didn’t create. Thank you for ruining Christmas for me @cogeco
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Taylor Ando (Imeson)
(@TaylorImeson) reported
from
Fort Erie, Ontario
@cogecohelps @cogeco is there an outage in Fort Erie? No wifi.
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cam jade south
(@cammsouth) reported
@cogecohelps Looking like an outage for cogeco at L6H 6T7. Been out since around 2pm as far as my family and I can tell.