Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (58%)
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TV (24%)
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Total Blackout (7%)
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E-mail (6%)
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Wi-fi (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Welland, Windsor, Toronto, Scarborough, Milton, Belleville, Burlington, Montréal, Markham, Hawkesbury, Ottawa, Port Colborne, Calgary, North York and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Welland |
TV | |
| Windsor |
Internet | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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B
(@bronwyn121212) reported
@cogeco worst remote. It does not work. I’m tired of calling tech support. I can wort for your company by now. I’ve gotten an education whilst on the support line many times.
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Cooper Watts
(@MrCooperWatts) reported
Spent half an hour on the phone with Cogeco tech Dept. where I was instructed to keep doing the same menu choices with no solution. So after the call, I unplugged the box and the modem. Plugged them back in and I got my problem solved.
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B
(@bronwyn121212) reported
@Rogers do you service Brighton ON? I’m stuck currently with Cogeco. Terrible.
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Anna Alto Tenor Lace
(@anna_contralto) reported
@cogecohelps Thanks for your reply, Steven. A different #Cogeco Supervisor eventually took our call and he assured us that he and another supervisor will work with technicians on resolving the issues so they don’t happen a third time. We appreciate that a lot.
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UltraProgrammer279 - Stop Bill C-11 🇨🇦
(@programmer279) reported
@9to5mac @michaelpotuck Now bring something similar in Canada! My provider (Cogeco) is dogpoo and it's the only high-speed option in my area! (my area is more rural than urban). It's so bad I have to reset the modem once or twice a day! And I have a third-party router too. I need @cogeco to fix this!!!
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Colton Shaw
(@ColtonS18570504) reported
@cogeco please Fix THE problem for the people mwho have cogeco because it keeps turning black
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Christopher David Johnstone
(@Chrisjonstone49) reported
@bisping Where's my ******' Cogeco TV & home internet service? I've asked Dominic Daddy 7 times to hook me up!!
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Connie da Silva
(@wallrat1063) reported
@cogeco it pains me to say that ur service is the absolute worst I've received in decades of cable TV/ internet usage. Ur recommendation to move to epico has resulted in continuous interrupted viewing. Can't watch anything w/out constant buffering, or errors.@Bell where r u? 😢
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benjiman
(@Denoxium) reported
@cogeco you guys are genuinely so ******* pathetic. worst provider i’ve ever had in my life. **** you
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B
(@bronwyn121212) reported
@Cogeco has been such a terrible choice for us. The past years we’ve had nonstop issues with both cable, cable boxes, towers outside, ruining our new renovation by drilling through our walls. Now they installed this @epico. Worst ever. Does not work properly.
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Joe Milanista
(@Tadds19) reported
@cogeco You will be receiving my phone bill and I expect your company to pay half of my data charges. This is unacceptable service. Zero excuse
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Joe Milanista
(@Tadds19) reported
@cogeco Did not receive a call or a message about the truck breaking down. Had to call to find out lol. Waiting here like an idiot. Absolutely sickening. You guys have to get your **** together. Very unprofessional. Expect a bill coming your way. I’m pissed right off
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Christopher Cringle
(@w8cjs) reported
@featherbear15 Actually, this company has its **** together, they don't give you a router modem combo, they give you a wireless router, and a separate modem. Problem is, they use Cogeco's lines, so any issues that deal with cables they have to go through the lizards. Nothing's in bridge mode.,
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des
(@zicozay) reported
@cogecohelps @jvknft @Sup3rDave Why have you not followed up with myself that I reported early morning of Dec 5. The issue has not been resolved. I have cleared my cache and do not authenticate on the Cogeco site.
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Ray
(@Ray31401784) reported
@cogeco Really glad you shut down your Milton location. Now every time my garbage router needs to be replaced. I have to drive to Burlington to swap it out. This is why we pay outrageous prices I guess
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Eden ****
(@edenwang1122) reported
@cogeco @cogecohelps It's a shame as an loyalty customer of Cogeco for many years. The price going higher and higher. But the service is worse and worse. I was cheated to keep contract even included the service I couldn't use. And now I have to pay 50% more than new users.
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Joe Milanista
(@Tadds19) reported
@cogeco once again, never seems to fail. They say between 11-2 and it is now 1:30 and my wife and I both have to go to work. Saw 2 vans just sitting in a parking lot the other day doing absolutely nothing for a good 2 hours. This company is absurd. Holy smokes
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**14 15 16 آذر در خیابان** دکتر عطا Dr. Ata
(@Ata_Nariman) reported
Honorable insert your MP's name, I am writing to you as your constituent who voted for you to represent me in the Canadian Parliament. It has come to my attention that, Cogeco, a Canadian internet service provider has been providing, BPI (Bank Pasargad Iran, an Iranian bank
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TakeActionCanada CDN/Justice
(@cdntruthseekr) reported
@cogeco down in Ancaster and Hamilton 😡
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Anna Alto Tenor Lace
(@anna_contralto) reported
@cogecohelps @Cogeco contracted technician stopped van outside the home 15 min ago, parked on the street, stayed in truck for 10 min and left. Didn’t even make it to the door. 3rd time now no service, but now I see for myself. #extremelydisappointed #stillwaiting
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Tim
(@XDevilsChariotX) reported
@cogeco Curious to know any info regarding if you're in support of Bill C-11? I couldn't seem to find anything sadly but would like to know. Thanks.
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Bob McCarron
(@MccarronBob) reported
@cogecohelps Nobody ever phones the cable company to give good feedback... I love Cogeco's speed and support and have been there for over 22 years/thanks Cogeco!
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Joe Milanista
(@Tadds19) reported
@cogeco We waited 3 days already and now we have to wait again until Thursday all because YOUR truck broke down ?!?! SEND A DIFFERENT ONE !!!!. I will NOT be paying this months bill. You will also be paying my phone bill with all this data I’ve been having to use. Pathetic
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Ricky Chan
(@RickyChanRC) reported
What kind of clown company shuts down its customer service site at this time of the year with zero warning? @Cogeco, that's who. #idiots
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UltraProgrammer279 - Stop Bill C-11 🇨🇦
(@programmer279) reported
@LukeMiani @cogeco It's all lies. Cogeco's customer service is terrible and their service is unreliable and overpriced. That's from experience. Any Cogeco users that hate Cogeco?
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Kelly-Jay
(@khyphenj) reported
@cogeco why does billing history on my account never work? "Sorry, we can’t get that information right now. Please try again later."
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mike shadowrocker
(@MShadowrocker) reported
@cogeco ...CAN YOU FIX IT PLEASE... what is going on....2022 12 11 hamilton Wentworth St S..........AREA CONNECTION CRASHES
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Cogeco
(@cogecohelps) reported
@bronwyn121212 @cogeco Hi Bronwyn, I am sorry that you're an issue with your remote. Can you provide your account number and PIN in a private message so I can see how I can help? Dahlia
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des
(@zicozay) reported
@cogecohelps It has been over 29 hours and counting since I reported the issue with Cogeco's authentication service and it remains unresolved and with NO updates from Cogeco. What is going on Cogeco?
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Buchner Family
(@BuchnerFamily) reported
These days @cogecohelps, I feel like I'm getting scammed by Cogeco. I tried looking for Bell internet options the best they offer is 10 Mbps download speed and 0.9 Mbps upload speed, which is too slow. (Part 5 - read replies for further parts)