Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (25%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, Mississauga, Georgetown, Brampton, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa, Calgary, Unionville, Verona, Port Lambton and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Cora Cupcake
(@CoratheCupcake) reported
@startca My service has been out for 12 hours yet my sister in law, 2 streets over is working perfectly fine. I keep getting the run around oh its cogeco ... not sure ... hmm that's weird we will send a new modem at some point but please keep paying to not use our services .... do better!
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𝘭𝘪𝘭 𝘴𝘸𝘦𝘦𝘵𝘺
(@queenprimia) reported
@cogeco @cogecohelps has the worst service ever, LOUSY technicians, lousy employees. i will make sure everyone i know never does business with you guys.
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Matt Pietryszyn
(@mattpietryszyn) reported
8:45 am just as online classes begin, @cogeco goes down again. #virtualsnowday
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udo schuklenk 🏳️🌈🇨🇦🇦🇺🇩🇪
(@schuklenk) reported
@PMStroud @cogecohelps Gotta be honest Peter, we dropped Cogeco a year or two ago, I still recall their service outages. Haven't had those issues with Bell's fibre network (and I'm not a fan of that company...). We also dropped cable. Saved a bundle on better service.
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J Rabjohn
(@rabjohn32) reported
@cogeco @cogecohelps you cannot seriously be down again this morning? It’s 2021.
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Josh Barker
(@JoshBar15427789) reported
@cogeco Your service is **** in sarnia. 130 dollars+ a month for a service that's slow and never works. I have to reset my router 1,2,3 times per day and it was completely down for almost a week there. I work from home and am having this issue for too long. Switching to @TELUS
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Barbara Hayes
(@BarbeeHaze) reported
@cogecohelps Out again... thankful my teenager will be back in class next week. The constant interruptions is not conducive to online learning, or working from home. We're going to have to check out other internet service providers, given the situation. @cogeco #Kingston
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Mr. D
(@_Mr_Davies) reported
@cogeco 4th time last two weeks, not including the DNS issues. Internet outage in Hamilton Ontario. 10:45pm 01/20/21 still on hold waiting for support... Y'all need to get your house in order.
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Sierra Chambs
(@SierraChambs) reported
Logging back in to tweet my weekly complaint to cogeco about our internet not working 🙃
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Michelle Kuijer
(@chellegbk) reported
@cogeco i am having issues with my tivo mini. Would cut out over weekend and now won't connect to internet. I would love just one week without some sort of issue with my cogeco services.
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Matt Pietryszyn
(@mattpietryszyn) reported
@cogecohelps Amy... @cogeco is down again.
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★B∅B★
(@ItsBobbyG) reported
@mattpietryszyn @cogecohelps @cogeco I'm also in Burlington and having tons of problems. Nearly no upload speed in my case.
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Greg Cube
(@gregcube) reported
@goodsob @cogeco Yup - just went down here in Hamilton.
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HiItsMeiDunno613_ALT
(@FordPoliceIntcr) reported
@zephmont1 yes soo bad where we were forced to plug in our router from the old modem like weeks ago a major outage hit ontario affecting all cogeco internet services and crap and people were pissed af !!!!
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Cathy
(@cmwmrw48) reported
Anyone else having issues with @cogeco @cogecohelps internet service? Ours has been out for a couple hours. All these outages - think it's time they give customers a credit for crappy service!
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Matthew Pot
(@MatthewPot) reported
@KetchesonDale Not fun... I have Cogeco. I hear it's an ongoing problem. To many people watching ...
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Sierra Chambs
(@SierraChambs) reported
Cogeco, my internet is down again. When are we getting our refund for weekly service interruptions?
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Sinisa Grkovic
(@SiniGrko) reported
@cogeco @cogecohelps Cogeco, our internet in North Burlington is down again and all of sudden on your website is showing that you have planned maintenance for next 4 hours? If it was planned why did you not make us aware of it ahead of time? Will it be really 4hrs?
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Thom Good
(@goodsob) reported
@cogeco internet isn’t working in Vineland, but website says there are no outages. Anybody else having problems?
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Pierce Lapensee
(@lapensee182) reported
@TeamAppleford @1_idie @cogeco Is it down again?!?
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Greg Cube
(@gregcube) reported
@Reluctant_tweet @cogecohelps @cogeco Haha; I've had cogeco for exactly 2 weeks now and it's been down twice. I'm also paying for a business lobster ($141/month; 3 year commitment).
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ky
(@simpforgeralt) reported
cogeco needs to fix their **** before i shove my foot up their ***
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uskokatwit
(@uskokatwit) reported
@cogecohelps @cogeco @Muskoka411 Thanks Cole. I called support this morning and we resolved the router issue. I had terrific support from the call centre. Thank you!
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uskokatwit
(@uskokatwit) reported
@BNNBloomberg Interesting as @cogeco internet service has been sporadic for the last month or more. Cogeco informed customers that “the root cause of the outages were connected to a broader, external issue not exclusive to Cogeco”. Given the profits, a service level agreement might help.
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Housing Not BandAids
(@HousingExplorer) reported
@PMStroud @cogecohelps Just a note, I'm with Teksavvy in ygk, using cogeco cable. Whenever I've seen cogeco outage notices, I haven't experienced the same with teksavvy. About 5 years experience with them and no issues, cheaper too. I'm a work from home tech person, no tolerance for outages.
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Carmel
(@RabidReads) reported
@snowdropdreams @cogeco @cogecohelps Aah, not again. I’m sorry that it’s been such a struggle. Hang-in there! Is she not doing online learning at daycare again this week?
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Martin R
(@froggerlax) reported
@orr51 @cogeco @cogecohelps Yup - getting tired of this. Called in last night and was told this would be fixed ‘shortly’. Same issue tonight. Of course all worked fine last week when free.
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Connor Maxwell
(@ConnorM84080863) reported
@msesheta @cogecohelps That’s because Cogeco service sucks
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Dakota Stratford
(@DakotaStratford) reported
@cogecohelps @TheAkibaGuy What’s going on? This has been about the 5th time since the new year that Cogeco has been down or experiencing network interruptions.
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𝘭𝘪𝘭 𝘴𝘸𝘦𝘦𝘵𝘺
(@queenprimia) reported
cogeco is one big piece of ****