Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Total Blackout	22 hours ago
Oakville	Phone	4 days ago
Brampton	Internet	6 days ago
Sherbrooke	Wi-fi	6 days ago
Toronto	Internet	6 days ago
Toronto	Internet	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 4 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 5 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  Sharon Desr (@SharonDesRO) reported 6 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  Ashleigh Atkinson (@IronForgedFit) reported 6 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 9 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  Mike Doris (@MikeDoris) reported 10 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  Gator 🇨🇦 (@wallygator23) reported 11 minutes ago

  @Lexi58746074319 @cogecohelps @cogeco Yeah **** happens, I get that, you can’t even get on their site to get any info and they don’t go out of their way to give you any information. It seems to be happening a lot!

• 
  D.S (@Davidschonitz) reported 12 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  The Son of God (@touchescodling) reported 13 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Phil Nickerson (@PhilNickerson2) reported 14 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  mike grand (@mike_grand95449) reported 18 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  Allan Gao (@Allan_Gao12) reported 20 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  Bob Loblaw (@Avocado26430508) reported 20 minutes ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  Clanker (@clanker69420) reported 31 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 33 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  RAJA’s Picks (@RajaPicks69) reported 40 minutes ago

  @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

• 
  Muskoka411 News (@Muskoka411) reported 40 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Lexi (@Lexi58746074319) reported 43 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  Norm (@quietlybless) reported 43 minutes ago

  It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

• 
  JerryP (@yarop) reported 43 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 44 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  Crystal Vargas (@IConcedeToNoOne) reported 45 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.

• 
  Allan Gao (@Allan_Gao12) reported 46 minutes ago

  I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers? @cogeco

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 48 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  Therese (@theresemacdona6) reported 48 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  Torontonian (@YYZ2YGK) reported 49 minutes ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  Richard P (@richardp) reported 50 minutes ago

  @candacelynnxo @cogecohelps Down for me in Port Hope. With the website down I guess it is a Cogeco wide issue.

• 
  kevin (@ezrock_tor) reported 55 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  kevin (@ezrock_tor) reported 59 minutes ago

  @cogeco hi,jodi thank you reach me. It's little but upset last night when system outage,and no phone support and no outage shows in your website.

• 
  JerryP (@yarop) reported 1 hour ago

  @Allan_Gao12 @cogeco Cogeco customer service is piece of crap. I don't need to chat with AI, or listen for 10 minutes how to unplug the modem. When I need help, I need to talk to live pearson. And when I choose that option, I hear: Thank you for calling Cogeco. Good bye!.click. Unacceptable and rude