Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (57%)
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TV (23%)
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Total Blackout (7%)
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Wi-fi (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Burlington, Montréal, Markham, Toronto, Hawkesbury, Ottawa, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Bradford West Gwillimbury and Leamington.
| City | Problem Type | Report Time |
|---|---|---|
 Burlington |
TV | |
| Montréal |
Internet | |
| Markham |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Hawkesbury |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth Eisenhauer
(@EAEisenhauer) reported
@cogeco Hi Marilyn. Thanks to you and team for hard work. My internet seems back up but my phones (thru cogeco) still dead. Is that part of same problem?
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco I have rebooted. Still not working. 31 West Park Avenue, Hamilton, ON
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Patti Ann Powers
(@PattiAnnPowers1) reported
@cogeco Not working in Windsor....even after attempting a reboot.
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Barb Pitt
(@bj_pitt) reported
@cogeco Still not working 🙄
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astro-chalice world champion
(@pixstrad) reported
@cogeco Hi, having issues with the default modem user/pass not working, I require it to set up my wifi again (just factory reset the modem). Your phone support keeps giving me a busy signal. Appreciate any and all help.
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Maribel Sanchez
(@maribelsnz) reported
@cogeco Rebooted and still not working. Burlington
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Michael
(@Cryptics13) reported
@Outnumbered5_1 @cogeco These things happen, and can happen to literally any isp. This is the first major outage in years. At least to my knowledge. No one will refund you for a few hours of outage, unless you want to call and complain.
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Jen
(@sellsy013) reported
@cogeco Still not working after reboot in Halton.
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Katie O'Hearn
(@katielizohearn) reported
@cogeco Same in Gravenhurst. Kicked back on, went back out again. Tried restarting and didn’t work. Outage again.
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Timi
(@Timi_TV_) reported
@cogeco Are we going to be refunded for the 6hr outage?
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Bob Lablah
(@spierss67) reported
@jdeq @Sflecce 'Productive meeting with Cogeco today to discuss their amazing internet service and how quickly they can upload my vanity posts." @cogecohelps
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Cogeco Connexion
(@cogeco) reported
Dear customers, We wish to let you know that the issue that resulted in intermittent access to websites or no service altogether for many Cogeco customers today is now resolved. Our engineering teams worked diligently throughout the morning and early afternoon... (1/2)
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Violet
(@violet_blue68) reported
@MikeJ32628846 @GinetteP @cogeco Great enjoy. With Bell I had horrible internet and customer service was even worse.
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Lianne Warne
(@Lianne_Warne) reported
@cogeco Still not working in Oakville even after rebooting.
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco Still not working in Dundas, ON. Why are you lying?
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Cogeco
(@cogecohelps) reported
@NahrenShamoka Hi Nahren We had an outage today but it has been restored. If you are still experiencing an issue can you please try to reboot the modem? Thanks so much, Jodi Cogeco
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Michael
(@Cryptics13) reported
@Outnumbered5_1 @cogeco (2) Also a simple change of the DNS server could have fixed the issue yourself.
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco Mine is still NOT working at all. Dundas, Ontario
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Big Red Jeb A.K.A. The Ginger Ninja
(@jebba67) reported
@RobertL05464438 @cogeco Sure is. I want to call about other issues with the equipment...no can do
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𝘼𝙫𝙞𝙫𝙖 𝘿𝙪𝙣𝙨𝙞𝙜𝙚𝙧
(@avivaloca) reported
@mrslyonslibrary Or at least #onted when there's a Cogeco outage & remote learning for the week ...
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Craig Wilkie
(@Outnumbered5_1) reported
@cogeco ...And to save everyone the hassle of chasing a refund you are going to automatically apply a credit with a little compensation to help offset the inconvenience for all effected?? No? I didn’t think so! I think a swap of provider is in order.
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Chrystal
(@chrystalsipstea) reported
@cogeco Still getting DNS errors.
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Philip Kriszenfeld
(@pkriszenfeld) reported
@cogeco Not working in Dundas!!
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St. Louis School
(@stl_crusaders) reported
According to the latest update, Cogeco may have resolved the disruption to its Internet services. Service/intermittent service has been restored. If you are a Cogeco subscriber who experienced an outage, try logging back into your Google Classrooms.
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Lia Andrade
(@casisi4) reported
@cogeco Not working again as of 3:16 pm in Oakville
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Steven
(@SteveFromThaDot) reported
@cogeco Rebooting it doesn't work and I don't even have access to both Ghz and custom names.
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Michael Hope
(@Vibrexrepairs) reported
@cogecohelps Since the issue this morning with loosing internet connectivity, my Wi-Fi modem that I rent from Cogeco has lost its network settings and now I can not access my Wi-Fi, the default password on the bottom of the unit does not work. How do I get my Wi-Fi back?
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Big Red Jeb A.K.A. The Ginger Ninja
(@jebba67) reported
@RobertL05464438 @cogeco Their website...phone system...internet...tv. All **** the bed
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Clara Dubois
(@ClaraDu53667555) reported
@cogeco LIER!! Why are you lying? Ours are not working in Dundas, ON!!
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Willian
(@WillianHilamaya) reported
@cogeco Are we going to be refunded for the almost 8 hrs with out the service !!!