Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (40%)
-
TV (40%)
-
E-mail (8%)
-
Wi-fi (6%)
-
Total Blackout (4%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Petawawa, Montréal, Brossard, Oakville, Toronto, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia, Kingston and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Petawawa |
Internet | |
| Montréal |
Wi-fi | |
| Brossard |
Wi-fi | |
| Oakville |
TV | |
| Toronto |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Valerie Davies
(@vdavies65) reported
@cogecohelps I find it annoying to find my pin etc so can't you just check if others are having CBC break up like we are? We are in Kingston East. A yr ago Cogeco replaced the line to our house to solve the issue. Surely t can't be that again so you or CBC? I will wait till tomorrow.
-
H A I L E Y | M 🤠
(@Hailsxmasse) reported
@PierceHowlett Cogeco is probably the worst internet on the face of this planet 🌍
-
clicker
(@clicksalot99) reported
@Sean58816482 @cogeco It will just die again in a few hours. Cogeco is thr worst internet company I have ever seen. They send "congratulations for installing your new modem" texts when it hasnt even showed up at my ******* house
-
Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@BradKes6 @NASCARonTSN It's been happening for a year.. Cogeco says it is a bandwidth problem by TSN..
-
Ivan
(@All4Thrills) reported
@chuckiechan17 @cogecohelps @cogeco The website doesn't work. I called support and they told me they see there's an outage on my street but my postal code didn't return any issues on the website.
-
Luke STANTON
(@StantonLukey) reported
@cogecohelps Is there a service issue in Harrow? I'm not with Cogeco but my internet company is fed by Cogeco. Power came back on but no internet for almost 4 hours
-
clicker
(@clicksalot99) reported
@jozoboz @cogeco The company is literally the worst company I have ever seen @cogecohelps. My internet has been acting up for weeks. **** this company
-
Carly k
(@CarlyK1989) reported
@cogeco just confirmed many houses down town - west Hamilton area no internet.
-
Social worker
(@liberatingfem) reported
Hi, our cable is working but not our wifi. That would mean it’s no longer a hydro issue but a Cogeco issue?
-
Gloria
(@Browfilla) reported
@fullmoonfarm1 @cogeco Until your one year special expires and then they’re double. Happened to me, I said I can cancel and go elsewhere, they said “sure go ahead”, so I did. Will never return to Bell, they suck.
-
🍩
(@ruthryderr) reported
so done with cogeco nothing but issues
-
Mary Lou Tanner
(@MLTPlanner) reported
@TheChrysalid @cityofhamilton Exactly. Citizens get punted like footballs between utility providers. Mine ended up being Bell. Cogeco took it down because Bell refused to show up. Brutal.
-
Ivan
(@All4Thrills) reported
@cogeco Has there been any update to the ETA for service restoration? Are we talking hours or days?
-
kathleen
(@khooeyonu) reported
@cogecohelps That's ok. I changed to MNSI! There was posts in the Windsor of Cogeco being down.
-
clicker
(@clicksalot99) reported
@fullmoonfarm1 @cogeco Yep and cogeco is an absolutely ******* horrible company. My wifi tower dies 5 times a day
-
Bryan
(@Goldfalcon33) reported
@rmfstorey Yeah, I figured lol, cogeco would go down even if leaf fell on the line haha
-
Stevo
(@puulima) reported
@elkenergyinc Apparently they came back. Closed the breaker at the pole, and left. Still no phone call/knock at the door. Talked to the Cogeco guy sitting across the street. They also had no power/low voltage overnight. So assuming this issue affected all the houses on the transformer?
-
MB27
(@BuccioniMichael) reported
@cogeco 6 skill testing questions to speak with an unqualified representative who keeps you on hold pretending to resolve your issue .
-
Social worker
(@liberatingfem) reported
@elkenergyinc Power came on this morning on Patrick Cres however it has gone off for a few seconds twice this afternoon. Wifi and cable are still off due to hydro ( according to Cogeco). It’s frightening how vulnerable you are with no hydro and your cell phone is not working correctly
-
Anna Adragna
(@Adragna10) reported
@cogeco Kingsville has no internet either. We called at 7pm customer service told us should be on shortly. It's now 11:30pm still nothing.
-
MB27
(@BuccioniMichael) reported
@cogeco in all sincerity I have to say you are the worst company I have ever dealt with. Your epico and internet service is abysmal, only topped by your ‘customer service’.
-
Patrice O' Hamilton
(@achrosen) reported
@cogeco You know, in harsh weather, it is often crumbing, rotting, hollow, trees and limbs that fall, and cause trouble and outages. Need for campaign to clean up lousy trees, which are begging to be cleaned up, trimmed, removed, and are rotting trunks, BEFORE they cause these problems.
-
H A I L E Y | M 🤠
(@Hailsxmasse) reported
@PierceHowlett It’s about damn time😭 cogeco is ***
-
Stevo
(@puulima) reported
@elkenergyinc They talked with the Cogeco guy. I headed down to catch them and they left. Calling in yet again to determine if it safe to re-energize my panel. NOT ONE PERSON KNOWS ANYTHING. “We’ll pass a message along and somebody will call you”. Couldn’t finish the call, my phone died.
-
Joshua Barnett
(@JoshuaB12974883) reported
@millsy200 @TekSavvyCSR I have the same exact problem in Wheatley as well so there must be something down for Cogeco
-
Anna Adragna
(@Adragna10) reported
@cogecohelps @cogeco Which is understandable. But telling us a time would be nice and your customer care on the phone shouldn't be giving false information either.
-
B G
(@chuckiechan17) reported
@cogecohelps @All4Thrills @cogeco Thanks Karen. I put in my postal code and it said there’s no outage in my area. But I did the reset and it still didn’t make things work …
-
Russian Bot
(@Russian84520129) reported
Beware! I disconnected my @Cogeco service back in August. I followed instructions and mailed the modem back as per instructions During the move the receipt was misplaced Cogeco is now charging $127! Beware of the scam. Keep your Cogeco Receipts
-
Tommy
(@TommyRyan26) reported
Storm has knocked cogeco out completely. Even their website is down
-
LisaLittleBear
(@LisaLittleBear1) reported
@cogeco I understand that the weather caused a huge problem, but not getting an appointment for five days to run a new cable line is ridiculous! It’s not like we are asking for new service to be installed, but we do need a working phone!