Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (44%)
• TV (33%)
• Wi-fi (17%)
• Phone (3%)
• Total Blackout (2%)
• E-mail (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Peterborough, Toronto, Montréal, Arnprior, Mississauga, Burlington, Champlain, Hamilton, Sarnia, West Lincoln, Welland, Toronto county, Belleville, Napierville, and Calgary.

City	Problem Type	Report Time
Peterborough	TV	2 days ago
Toronto	Internet	7 days ago
Montréal	Internet	9 days ago
Arnprior	TV	9 days ago
Mississauga	Internet	10 days ago
Burlington	TV	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Proof (@Proof187) reported 11 minutes ago

  @cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.

• 
  Big Ol Bear (@RSDCDN) reported 15 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  Ryan (@moe1178) reported 16 minutes ago

  @cogeco are you serious with your technical support? What a joke!!!!

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 16 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  Alfred E. Newman (@notsobigkahuna) reported 17 minutes ago

  Cogeco doesn’t help.

• 
  HumbertOst (@christiancont) reported 18 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

• 
  Frances (@franticlimbo) reported 20 minutes ago

  Sorry @cogeco but your customer service phone/chat/online totally sucks

• 
  Mark Goldberg (@Mark_Goldberg) reported 28 minutes ago

  Frederic Perron, @cogeco CEO tells @scotiabank conference they are looking to stabilize US customer trends, focus on cash generation. With Canada, creating better cash flow. Even with sizeable dividend (5.4%), he says company has $400M cash, sizable for a $3B company

• 
  Iqbal Faizer (@IFcomic) reported 28 minutes ago

  @Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.

• 
  gg (@bruins31311) reported 30 minutes ago

  @cogeco I live in Burlington no wifi or tv ? Is there a problem again ?

• 
  Clay Berlo (@cberlo) reported 30 minutes ago

  @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

• 
  Dan D'Alessandro (@ddalessandro) reported 31 minutes ago

  @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

• 
  Katie Patterson (@PattersonKatiee) reported 34 minutes ago

  @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login

• 
  Laurie Tillich (@BobsFavDaughter) reported 34 minutes ago

  @cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.

• 
  Sarah | ❤️‍🔥 hr ـﮩﮩ٨ـ♡ﮩ٨ـﮩﮩ (@Bellsin29) reported 36 minutes ago

  @Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 would’ve been the best call for this kind of award, it makes me sad for R GK mostly because yes they’ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!

• 
  Ted McIntyre (@Tedbits) reported 37 minutes ago

  So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 38 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  Violence is a construct (@wokeupviolent) reported 41 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  The Terrible Hook (@TheTerribleHook) reported 45 minutes ago

  @cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco

• 
  Dom (@Dom_Posts) reported 49 minutes ago

  @MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often

• 
  Kris (@oiler3535) reported 52 minutes ago

  @cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.

• 
  Paul Robinson (@robinson_p_g) reported 54 minutes ago

  @cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?

• 
  SAF (@MUgowanne) reported 54 minutes ago

  @cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 59 minutes ago

  guys the funniest ******* thing ever has happened for a few days our tv has been glitching big time we went on a streaming service and it said "sorry, you have to be in the uk" so we check the inputs and ??? for some reason our tv is now Cogeco (a ******* canadian tv service)

• 
  MamaStyles (@MamaStyles77) reported 60 minutes ago

  Cogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldn’t complete it,and I was stranded somewhere because of it but they won’t credit me the whole 30 bucks for the month. Seriously?😒

• 
  Steve Pipes (@steve_pipes) reported 60 minutes ago

  Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

• 
  J (@Big_Mister_J) reported 1 hour ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  Scott Dillon (@dillon4412) reported 1 hour ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 1 hour ago

  @cogeco @cogecohelps Is Epico down ? None of the channels are connecting. Internet and home phone is functioning. Have reset the modem a few times already ?

• 
  Dom (@Dom_Posts) reported 1 hour ago

  @MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal