Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (13%)
• E-mail (4%)
• Total Blackout (4%)
• Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

City	Problem Type	Report Time
Toronto	TV	20 hours ago
Bells Corners	E-mail	4 days ago
Toronto	Internet	4 days ago
Toronto	Internet	4 days ago
Ottawa	E-mail	4 days ago
Toronto	Total Blackout	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Norm (@quietlybless) reported 1 minute ago

  @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 3 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Dianne Williams (@SDM_1900) reported 4 minutes ago

  @cogeco STILL HAVING PROBLEMS!!!

• 
  Broken Blue (@BrokenBlueOrg) reported 7 minutes ago

  Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

• 
  Norm (@quietlybless) reported 15 minutes ago

  @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

• 
  Jason Bedell (@JasonBEDELL1) reported 16 minutes ago

  Nice that @cogeco would lets us watch 5 innings of the tigers. Then it goes off. Worst company ever

• 
  Sampson.d.ramm (@SampsonRamm) reported 16 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Lexi (@Lexi58746074319) reported 19 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  Sharon (@RealSharonD) reported 20 minutes ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Norm (@quietlybless) reported 23 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  terk (@itsterki) reported 24 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  🇨🇦 Brian Jakovina (@bjakovina) reported 25 minutes ago

  @cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 25 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  Giodoc (@dongiodoc) reported 28 minutes ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  t time (@rocketjr12345) reported 28 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  RAJA’s Picks (@RajaPicks69) reported 31 minutes ago

  @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 31 minutes ago

  @cogeco outage in Renfrew

• 
  kait/POODY (@kitty_kattkait) reported 31 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  🎮Joey🎮 (@BlazeFirestorm) reported 39 minutes ago

  @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.

• 
  O'bs 🇨🇦 (@obinson) reported 39 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  CARTY CARTY (@deliaflower1) reported 42 minutes ago

  @cogecohelps Wish I could tell you Sandra but as Cogeco has not still got the issue of Motorola compatibility sorted... I'm on the outside looking in!

• 
  Norm (@quietlybless) reported 43 minutes ago

  @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc

• 
  S T Lake (@Stabatare) reported 45 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  zubic (@zubic_eth) reported 48 minutes ago

  @Steve3Chang @cogeco @Starlink Facts. Awful service…

• 
  adam (@24k_adam) reported 49 minutes ago

  They’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.

• 
  Clanker (@clanker69420) reported 50 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  Ty (@trashboglin) reported 55 minutes ago

  @zubic_eth @cogeco @Starlink Cogeco is trash. Bell Fibe hasn’t let me down

• 
  Sarah | ❤️‍🔥 hr ـﮩﮩ٨ـ♡ﮩ٨ـﮩﮩ (@Bellsin29) reported 55 minutes ago

  @Maisse51089073 @karinaoliva21 Whilst I agree it was a very poor choice to use that specific photo when one of the the main 7 would’ve been the best call for this kind of award, it makes me sad for R GK mostly because yes they’ve now acknowledged H exists and is their main lead too! But even the cogeco awards was only a photo of Fran/ Hudson, so why not Fran/RGK? For that one and HudCon for this one? Their pr team really are Ffing up so badly!

• 
  Frazer Smith (@frazoono) reported 56 minutes ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  Mikey (@MikeyBGolfs) reported 60 minutes ago

  @SarahTreadaway @cogecohelps Seems to be a wide outage. Cogeco pretty much never acknowledges them either, on X or their website. Down for many in Petawawa after asking a few people in town.