Cogeco

Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 11/24/2025 09:10

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (40%)

    TV (40%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Belleville, Petawawa, Montréal, Brossard, Oakville, Burlington, Peterborough, Fergus, Milton, Fonthill, Niagara Falls, Welland, Sarnia and Kingston.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Total Blackout
CanadaBelleville Wi-fi
CanadaToronto Internet
CanadaPetawawa Internet
CanadaMontréal Wi-fi
CanadaBrossard Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Mikemmarchand Michael Marchand (@Mikemmarchand) reported

    @cogeco Can I get some help in blocking calls to my cogeco land line. you can use the Call Blocking feature, you must activate it. Just dial *60,then #01#, then 3." on page 14 welcome guide online. this does not! work .an automated response "request cannot be accepted

  • NiteshadeSC2 Niteshade (@NiteshadeSC2) reported

    @cogeco ummm ya'll wanna check your gear? On your network SHOULD be 120/10 Mbs. But I am getting: 106/1 off network I am getting 116/0.1 Yes, I rebooted my modem. It's you, not me, your customer.

  • HustonMn Megan Faherty (@HustonMn) reported

    Is there an issue with @cogeco in Niagara? We pay for 1gb and we're only getting 128Kbbs #cogecoissues #internetissues

  • NiteshadeSC2 Niteshade (@NiteshadeSC2) reported

    @cogecohelps @cogeco Already opened a ticket a service person will be by Sunday.

  • FunBTVYT FunB-TV (@FunBTVYT) reported

    @IronSmithyTV @cogeco I feel the struggle, we have one provider here and they can pretty much get away with what they want here, so if they go down it takes them forever to get things fixed, will be right here waiting for the streams sir.

  • Trishy_R Trish (@Trishy_R) reported

    @cogeco @cogecohelps Anyone else having issues in Stoney Creek. I checked the map it said it was resolved at 4am. Mine just went out about 15 mins ago.

  • kinsonalley Allyssia Atkinson 🇨🇦 (@kinsonalley) reported

    @alectranews I’m on Hunter W. I have power but no internet, and Cogeco apparently can’t resolve that yet because it’s a hydro issue. 🙄

  • CKXS 99.1 FM CKXS (@CKXS) reported

    Customer who have Internet, TV, Home phone though COGECO in some areas of Wallaceburg will be impacted by outage due to the power outage and will have there services restored as soon as possible.

  • jswarley29 Jay (@jswarley29) reported

    @cogeco your equipment is garbage. The DVR only ever seems to work when it wants to. I had a one pass set up that’s been recording the same show week after week and tonight it just decided not to record. This happens constantly. I can’t wait to cancel your service for good.

  • RolleDB1 ً (@RolleDB1) reported

    FIX YOUR **** @cogeco

  • Mikemmarchand Michael Marchand (@Mikemmarchand) reported

    @cogecohelps @cogeco is it me or does it seem like cogeco has a financial stake in ignoring criminal calls trying to extort from your customers by charging 5 / month to have these illegal calls stopped.? perhaps a lawyers complaint to the CRTC might be in order.

  • OntBizAttorney Grant Buchan-Terrell (@OntBizAttorney) reported

    @cogeco @CogecoBusiness Your telephone support is atrocious!!! 11 minutes to verify account so far, on hold. Incompetency. #fail

  • SuzanneHouser 🇨🇦 LuvMyJays ⚾️ Double vaxxed! (@SuzanneHouser) reported

    @cogecohelps My question: why is Cogeco selling a package without advising the app doesn't work on the TV right now?

  • GLP75 Gretchen Lee (@GLP75) reported

    Once again @AtlanticBBInc fails to respond on the DM platform they directed me to use. Hours wasted trying to get some resolution to the challenges I’ve experienced as a new customer. Hey @cogeco are you paying attention to how the US arm is tanking your customer satisfaction?

  • Lo____ Lo🕉 (@Lo____) reported

    @cogecohelps @cogeco This is my 72 year old mom’s cable service… she has no idea if she should watch “M1010DHist” or not when the description is even cut off. Really?

  • shebahockey Sheba (@shebahockey) reported

    @cogecohelps What does it cost for just a cogeco email account? I am moving from the area so will be getting another internet provider but have a cogeco email.... It's not a bad service when it is working and would save me from changing several places

  • unkhoolist Donnie Mack (@unkhoolist) reported

    i've now been on hold for 15 min 30 sec to cancel my phone service with @cogeco the webpage makes it much easier to upgrade service than cancel

  • Royal42400885 Royal (@Royal42400885) reported

    @cogecohelps @cogeco So, you don't want to do anything about horrendous customer service but you want me to read your terms of service? how does that makes sense??

  • OntBizAttorney Grant Buchan-Terrell (@OntBizAttorney) reported

    @cogecohelps @cogeco @CogecoBusiness Hi, it turned out that the guy I got, who I could barely understand, was a residential customer guy and he didn't ask me if I was a business customer until well after 12 minutes. I eventually got someone useful.

  • Sparks_DJH David (@Sparks_DJH) reported

    @cogecohelps Cogeco Internet has issues in #petrolia the network congestion in the morning doesn't allow you to work from home. There were no issues in #oilsprings. Move to Petrolia and nothing but poor performance. Move from village to town and nothing but issues.

  • CANVoice2021 Voice2021 (@CANVoice2021) reported

    @cogecohelps Postal code N7T1E5 have an outage my cogeco just dropped and the lights on modem come back and drop again.

  • Casey_Jaymz Casey Jaymz ✝ (@Casey_Jaymz) reported

    @cogeco I'm getting sick & tired of my internet cutting out every early morn! I don't pay almost $200 a month to have these annoying problems!!! Sincerely A Fed Up Customer!

  • stonnek01 stonne kamara-ampong (@stonnek01) reported

    @cogeco is internet and TV down in St Catherine's, ON?

  • platelet144 Peter Gross (@platelet144) reported

    @cogeco outage again!!! $7 a day for Nada Someone buy these incompetent fools

  • Jyroth_ Jyroth (@Jyroth_) reported

    @cogeco **** yourselves

  • HeSlimedMe__ Brian: Detective Lt. Police Squad 🇨🇦 (@HeSlimedMe__) reported

    My internet is ****. Cogeco has the shittiest internet service ever. Im sure glad i dont pay for it.

  • PersianCatLadyJ .•°★°•Cat★Lady•°★°•. (@PersianCatLadyJ) reported

    @TiBachlr @startca I did tech support before, but thank you :) there's an open ticket via Cogeco ETA is currently 4pm. I hope they didn't cut a line with all the road work by Independent on Dundas St E!

  • Mikemmarchand Michael Marchand (@Mikemmarchand) reported

    @cogecohelps @cogeco correct me if if wrong but it's the service providers responsibility to stop spam calls as the CRTC regulations dictate? no call lists etc....

  • ehSAUCE Sauce (@ehSAUCE) reported

    Dear @cogeco, I’m missing out on premium scrims because your internet’s been out all day. Please fix it👏

  • WhateverMarika Marika Breeze (@WhateverMarika) reported

    @PetroliaIndie Very happy I can watch this one! It's too bad most of us county folk couldn't access the YourTV debate since we don't have Cogeco. I am looking forward to what I assume will be a spirited debate.