Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (24%)
• Wi-fi (15%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, and Ottawa.

City	Problem Type	Report Time
Toronto	Internet	11 hours ago
Thorold	Internet	4 days ago
St. Catharines	Internet	6 days ago
Toronto county	Internet	7 days ago
Toronto	Wi-fi	7 days ago
Montréal	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 46 seconds ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 5 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 5 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

• 
  kait (@kitty_kattkait) reported 9 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 11 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 13 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  Lexi (@Lexi58746074319) reported 13 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 16 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 16 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 23 minutes ago

  Hey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!

• 
  Dogder16 (@edworthy37) reported 23 minutes ago

  @cogeco No internet connection problem here yet

• 
  The Wise Elephant (@TheElephante) reported 24 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  mike caldwell (@caldwellport) reported 25 minutes ago

  @cogeco Any estimated time of service return.

• 
  Robin DaHood (@Shereto2) reported 26 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  justatroll (@wil56379) reported 27 minutes ago

  @cogeco is there an outage in Brights Grove Ontario N0N1C0

• 
  MrsB (@mrsburnside2011) reported 28 minutes ago

  @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

• 
  R Me. (@lascelles_r) reported 31 minutes ago

  @cogeco Any more details on the actual progression of service restoration??

• 
  Fyble (@Fyble) reported 42 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Zoobie Singh (@zoobiesingh) reported 43 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  The Wise Elephant (@TheElephante) reported 48 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported 49 minutes ago

  @ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents

• 
  Tim Lowe (@rivinnorthbay2) reported 50 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  Norm (@quietlybless) reported 51 minutes ago

  Service out & u have to fight to get a dollar back. Go to 'new arrival'section & MANY movies are locked??!! Wtf. They want you to pay for subscriptions. Outdated movies on cable so youll to pay for apps. scam. Bill is astronomical & service sucks. @cogeco

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 52 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 53 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  Bob Loblaw (@Avocado26430508) reported 53 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  Hugh G Azzol (@MrTuffster) reported 57 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Sharon Desr (@SharonDesRO) reported 57 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 58 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 59 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.