Cogeco service status: outage reports and connection issues
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Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (48%)
- TV (29%)
- Wi-fi (13%)
- Total Blackout (5%)
- E-mail (4%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 8 hours ago |
|
Toronto
|
Total Blackout | 1 day ago |
|
Toronto
|
Total Blackout | 5 days ago |
|
Toronto
|
Internet | 5 days ago |
|
Toronto county
|
Internet | 5 days ago |
|
Nepean
|
Wi-fi | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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JerryP (@yarop) reported@KellySuzanne9 @corpcapture @cogeco Internet down in parts of Canada, too. Was this planned in advance? Is this some kind of testing of people's reactions? As WEF predicted large internet outages. Is very unlikely that all internet companies have problem exactly the same time. People be aware!!
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Prime92 (@Prime921) reported@Andywarski I bet you poor bastards have Cogeco internet.
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Ty (@trashboglin) reported@zubic_eth @cogeco @Starlink Cogeco is trash. Bell Fibe hasn’t let me down
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JMFH (@HeideckerJoel) reportedHey @cogeco you are down across the province. How about an update
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Jimmy Says (@NevadaTestSite) reported@oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?
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Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported@JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post
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Norm (@quietlybless) reported@cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng
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Dan D'Alessandro (@ddalessandro) reported@cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!
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The Wise Elephant (@TheElephante) reported@cogeco I am cancelling my Cogeco account. You guys are awful
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Den 🍁 (@denunglued) reported@cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?
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kait (@kitty_kattkait) reported@catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you
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CARTY CARTY (@deliaflower1) reported@cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.
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terk (@itsterki) reported@endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet
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CARTY CARTY (@deliaflower1) reported@thisisgrazie @cogeco @Bell I would call "Loyalty", dept and discuss it They're great. It's also handy to make a note for a month before your 2 year deal ends to remind you to renew another deal on time Just a tip from another customer.
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🎮Joey🎮 (@BlazeFirestorm) reported@status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.
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🇨🇦 Make It Home YGK (@MIHomeYGK) reportedMassive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.
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CRASH (@asharpe004) reported@cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?
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John Bugailiskis (@John_Bug) reported@cogeco Pretty disappointed in Cogeco's tech support. Lost internet, tv and phone early this morning and told they can't get anyone over until Sat. That's over 48 hrs without being able to call 911 in the event of an emergency.
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💀extremeXmetal💀 (@extremeXmetal) reported@alancross Cogeco seems like the only provider having problems. Every other provider seems normal.
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Alex Stevens (@AlexSte49374492) reported@ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?
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John Bugailiskis (@John_Bug) reportedUpdate. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?
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Chris Hitchcock (@ChrysalisChris) reported@telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.
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urskims (@Urstrulykarims) reported@cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .
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ZeromuS_ ☕☕☕ (@ZeromuSPlays) reported@ArfinNathaniel @cogeco Maybe that wasn't an Air cooled DC, maybe it was bigger than what's proposed, but these things create a lot of light pollution and noise pollution, so I think people are right to be concerned if they're being built close enough for that to become an issue for the residents
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end-of-suburbia Silverthorn (@endofsuburbia) reported@itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.
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D.S (@Davidschonitz) reported@scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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The Wise Elephant (@TheElephante) reportedCancelling Cogeco after this. Wtf is wrong with these people
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Giodoc (@dongiodoc) reportedThe only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco
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Sharon Larose🇨🇦 (@blackies1) reported@kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.