Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (55%)
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TV (23%)
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Wi-fi (8%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Port Colborne, Calgary, Toronto, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington, Brampton, Stoney Creek, Watford and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Port Colborne |
Internet | |
| Calgary |
Phone | |
| Toronto |
Internet | |
| North York |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Duncan MacLeod
(@Cclan_MacLeod) reported
Still on hold with @cogeco for over an hour to cancel, you've lost any chance of saving this customer.
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Andrew Pedersen
(@ajp70) reported
@cogecohelps Good morning Karen. I had to terminate my service for next week, but I forgot to ask the agent what I need to do with the modem. Will Cogeco send a box and/or prepaid shipping notice or do I need to drop that off at a Cogeco store? Thanks.
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Badge
(@TheBadge13) reported
@ElSeldo @KatyaKnappe You're not with Cogeco i take it? They're pods solve that problem
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H Marc Bower
(@hmarcbower) reported
@cogecohelps @cogeco Hey, so I see my monthly rates are going up so you can improve your network... yet you don't seem interested in improving it in MY area... why am I subsidising people getting gig internet when I can't even get 1/6th of that?
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Wil Y Hutson
(@HutsonWilmot) reported
@ryck_nancy @SGirardau @cogeco Oh yeah, the idiot Trudeau said he would help us out with the high cost of our Cell phone & cable provider rates?? Another one of his lies.
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Devyn Farrugia
(@devynfarrugia) reported
@cogeco @cogecohelps any internet issues in Burlington Ontario? Cannot stay connected
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🌷nthetable&dreaming
(@onthetabledream) reported
Not off to a great start for the long weekend. 1. Came home to find the neighbours next door had cut the internet cables that were buried in their front lawn. Cogeco won't come until Sunday. 2. While on my run: some guy in a car stopped & rolled down his window to stare at me
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Badum.Tish
(@tishhitsthefan) reported
The @cogeco hold music is the final insult....a fingerstyle guitar rendition of Phil Collins' 'Against All Odds'. On repeat. No beginning, no end. No resolution of chords or melody. Maddening! 😣😵💫 4/
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KS-Canada 🇺🇦
(@CanadaKlr) reported
@ryck_nancy @cogeco Just cancelled mine. Looking for a streaming service with basic Canadian stations.
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IndyW
(@IndyW12) reported
@cogecohelps @jsteip @cogeco Thanks for the update. There was work being done at the box on Lott Crescent, now that they are gone, the service is down
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Julie Steip
(@jsteip) reported
@IndyW12 @cogeco Our is out too. Called tech support. There’s an outage in the area.
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Anurag sethi
(@Anuraagsethi) reported
I came to know from your customer care (actually they don't care about customer) that my appointment is canceled due to some technical issues and no one from cogeco try to inform me about that until I called. And then the guy who was speaking with me today told me that he submit
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Matt Watson
(@gluteusMATTimus) reported
@cogecohelps So I have a question. I complained about services and outages and now I just got an email a week later saying I’m getting a rate hike of $6 for internet AND $6 for tv? Your service isn’t worth what we pay now. I’ll be cancelling before this takes effect. Bye cogeco
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Badum.Tish
(@tishhitsthefan) reported
Not one Cogeco rep has apologised for the delays or crappy service, I price hike. Nor have they made any attempt to retain me as a customer. Definitely time to say goodbye @cogeco ! My new ISP? I have yet to have to wait to speak to a rep. 3/
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LCC I I Stand With Ukraine | Freedom to decide
(@CarrascocortesL) reported
@cogeco internet down lakeshore road Burlington
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Scott Miller 🇨🇦
(@Prophet12_ca) reported
My #cogeco is down. 😣 no internet or tv.
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Nancy_Ryc- proud yob.
(@ryck_nancy) reported
Just got a message from @Cogeco Internet is going up $6.00 and the tv is also going up $6.00. Thanks Trudeau for the 25% decrease that never happened. I am done . Cancelling today.
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Kathy T
(@KathyT44) reported
On hold for 35 minutes (and counting) with @cogeco waiting to talk to customer support. Is this the new normal? @cogecohelps
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ShweeLeigh1616
(@ashleigh_latham) reported
If I can give anyone/everyone a piece of advice it's DO NOT GET @cogeco !!!!! It is THE WORST service we've ever had. We are canceling everything with them. Wish we had @Bell fibe where we live cuz it was amazing at our other house.
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Bill Dee
(@BillLeaf39) reported
@cogecohelps I’m so sick of seeing ONE MOMENT PLEASE in the middle of a program that we pay extra for. We did go a whole week without it and thought things might be better. Wrong again. Cogeco sucks
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Badum.Tish
(@tishhitsthefan) reported
37 mins on hold now. If the queue to speak to the disconnection reps is this long, how many other @cogeco users are also leaving? My guess is either a LOT, or they've got 1 person answering this line. Either way, it's yet more poor customer service on their part /5
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Badum.Tish
(@tishhitsthefan) reported
So, I tried to cut the Cogeco cord today. Had to call 3 times. Spent over an hour on hold only to be hung up on. Spent another hour on hold only to have to tell the rep 4 times I want to disconnect my service. 1/
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Badum.Tish
(@tishhitsthefan) reported
Finally decided to cut the Cogeco cord. I've been unhappy with their hiccup-filled, over-priced internet service for years, and just got word of a price hike. One of their competitors was having a sale, so the timing seemed ideal 1/
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Abhimanyu Sethi
(@AbhimanyuSeth17) reported
@cogecohelps I believe Cogeco never helps
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Marcos Moitas
(@Moitas) reported
@cogeco Internet connection is down in downtown Oakville, again. What's up? Why is the service so intermittent lately?
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IndyW
(@IndyW12) reported
@cogeco has service to the Yates and Symons crossing been cut?
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Ashlie Smith
(@AshlieS154) reported
@ACNH_Jimmy Me : morning jimmy & i just realized that i got wifi back in 2021 in January & it was a Christmas gift from Santa from me & my mother going to send it back to Cogeco are u kidding mom wtf & now I’m back in square one waiting for the wifi & I really don’t trust my mom completely😒
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Newsies❤️
(@Newsies1) reported
@cogecohelps @cogeco They answered, heard I was trying to cancel internet (keeping cable) and then put on hold and left for 45 minutes and counting
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LGBTQIAPoss
(@ArenEternal) reported
First day out of pride month and Cogeco is already being transphobic by having my net go down when I'm trying to start stream 😔😔
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Trev
(@tnt_trevor) reported
@JamesJoYo @cogecohelps People can't fathom the cost and amount of work it takes to provide such lines, and the fact that it's not up to cogeco to provide them, it's up to the towns, municipalities and cities they are being provided to to front that bill, so your issue should be with your local town.