Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (49%)
• TV (27%)
• Wi-fi (14%)
• Phone (4%)
• Total Blackout (3%)
• E-mail (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Hamilton, Carleton Place, Rimouski, Montréal, Kingston, Toronto, Mississauga, Milton, St. Catharines, Guelph, Niagara-on-the-Lake, Niagara Falls, Toronto county, West Lincoln, and Burlington.

City	Problem Type	Report Time
Hamilton	Internet	9 hours ago
Carleton Place	Wi-fi	20 hours ago
Rimouski	Wi-fi	1 day ago
Montréal	Wi-fi	1 day ago
Kingston	TV	2 days ago
Toronto	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  St. Mo🇺🇦🌻☮️🙏 (@saintmo12) reported 5 minutes ago

  @peggy_blair @FireAndIce48 I feel exactly the same way. Cogeco the exact same bs! It infuriates me. My mother's bill in one year went up 89%! I refuse to pay for cable, I have antenna tv, use locally owned internet provider with awesome service & a streaming service. These companies don't care about you.

• 
  Devyn Farrugia (@devynfarrugia) reported 5 minutes ago

  @cogeco Is the service as bad as your internet?

• 
  Frances (@franticlimbo) reported 6 minutes ago

  Sorry @cogeco but your customer service phone/chat/online totally sucks

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 8 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  Scott Dillon (@dillon4412) reported 8 minutes ago

  @cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS

• 
  Denise H (@Nisey7708) reported 8 minutes ago

  @cogeco What was the issue?

• 
  LynRandom1965🇨🇦 (@LynRandom1965) reported 10 minutes ago

  @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

• 
  Leslie Saker (@lesliesaker) reported 11 minutes ago

  @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

• 
  roach!! 🧀 INDONESIA IN 4 MONTHS!!! (@LORDCANTl) reported 17 minutes ago

  @virginmedia hey. can you explain why our virgin tv suddenly decided to become "cogeco" and insist we're in canada when we very much live in the uk and have never been to canada? we cannot access any streaming services.

• 
  OneShot Scott🇨🇦 (@Scootietang) reported 19 minutes ago

  These @cogeco people don't give up. Even if your walking away from them at the mall they will still yell their pitch at you. If they come to your door and you tell them your not interested they will still go through their pitch. I can tell you I will never go cogeco.

• 
  Agent Kujan (@LoneSlug) reported 27 minutes ago

  @cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!

• 
  a j s b (@Brooksajsb) reported 29 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Peter Panchromatic (@TheRealFRZA) reported 31 minutes ago

  Is Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.

• 
  Velko D (@VelkoD) reported 33 minutes ago

  @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

• 
  Randan (@snake__rat) reported 33 minutes ago

  If @cogeco was any worse of a service they’d be @ServiceOntario

• 
  Bradsports (@Bradsports2) reported 35 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Norm (@quietlybless) reported 39 minutes ago

  I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

• 
  Shawn (@shawnwahs) reported 39 minutes ago

  @cogeco fix your ******* internet! It constantly goes down and I’m tired of this **** service or lack of service period!

• 
  Eric Senohrabek (@senro82) reported 41 minutes ago

  @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.

• 
  Wayne Anderson (@CanadianCurmudg) reported 42 minutes ago

  @cogecohelps When will Cogeco resolve the email issue

• 
  Broken Blue (@BrokenBlueOrg) reported 44 minutes ago

  Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

• 
  Jenny 🇨🇦 (@jennylee198) reported 48 minutes ago

  Anyone else in Hamilton having internet issues? #Cogeco

• 
  Ravi (@ravira) reported 50 minutes ago

  @StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.

• 
  CARTY CARTY (@deliaflower1) reported 53 minutes ago

  @cogeco Awful that we're all affected by these Vandals

• 
  Loud mouth (@solkumar) reported 56 minutes ago

  @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

• 
  Charles (@Charles55961330) reported 58 minutes ago

  @cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.

• 
  Steve Pipes (@steve_pipes) reported 60 minutes ago

  Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

• 
  DM (@RayzorLeafs22) reported 60 minutes ago

  Lately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps

• 
  J (@Big_Mister_J) reported 1 hour ago

  @NoSleevesGaming @cogeco You usually have similar weather to me, and this wind is howling today, so I’m assuming that doesn’t help

• 
  Katie Patterson (@PattersonKatiee) reported 1 hour ago

  @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?