Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Oakville, Brampton, Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Oakville	Phone	20 hours ago
Brampton	Internet	2 days ago
Sherbrooke	Wi-fi	2 days ago
Toronto	Internet	2 days ago
Toronto	Internet	2 days ago
Welland	TV	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kavik OAL (@Kavik_plays) reported 3 minutes ago

  @cogeco outage in Belleville. Any resolution time expected?

• 
  JerryP (@yarop) reported 7 minutes ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 9 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  kait (@kitty_kattkait) reported 10 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 16 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Lexi (@Lexi58746074319) reported 17 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Connor✝️ (@SportsDynamics9) reported 17 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  D.S (@Davidschonitz) reported 17 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  Muskoka411 News (@Muskoka411) reported 18 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  💯JT.💯 (@JimmyT2022) reported 21 minutes ago

  @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

• 
  Blair (@blairs1) reported 22 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 23 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 25 minutes ago

  @cogeco outage in Renfrew

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 28 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  Coming In Hot (@ComingInHotSens) reported 31 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Hugh G Azzol (@MrTuffster) reported 35 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  kait/POODY (@kitty_kattkait) reported 37 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Dianne Williams (@SDM_1900) reported 38 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  CRASH (@asharpe004) reported 39 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Amanda (@Amanda90097805) reported 39 minutes ago

  @cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems

• 
  Sport Junkie (@adrenalinehooks) reported 43 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  Paul (@PaultiPlayer) reported 43 minutes ago

  @cogeco **** you guys. **** you guys for charging for equipment I don't want to ******* keep. Get charged $300 for obsolete ****, then I have to wait till monday to get anything done? **** off you have lost a ******* customer.

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 43 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 46 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 47 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Prime92 (@Prime921) reported 48 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Soki Lawson (@sokilawson) reported 49 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 50 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  mike grand (@mike_grand95449) reported 58 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  💯JT.💯 (@JimmyT2022) reported 1 hour ago

  @cogeco Don’t go here we have an outage at out place after being connected 24 hours ago bad fibre line. Fix yaaaaa right wait two weeks and they may have soemone out to fix IT. STAY AWAY