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Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 48% Internet (48%)
  • 29% TV (29%)
  • 13% Wi-fi (13%)
  • 4% E-mail (4%)
  • 4% Total Blackout (4%)
  • 2% Phone (2%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Toronto county, Pembroke, Brampton, North York, London, and Cobourg.

CityProblem TypeReport Time
Toronto TV 7 hours ago
Bells Corners E-mail 3 days ago
Toronto Internet 3 days ago
Toronto Internet 3 days ago
Ottawa E-mail 3 days ago
Toronto Total Blackout 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnToles
    John Toles 🇨🇦 (@JohnToles) reported

    @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

  • John_Bug
    John Bugailiskis (@John_Bug) reported

    Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

  • MelioHL
    Melio (@MelioHL) reported

    @zubic_eth @cogeco @Starlink i wouldve switched months ago honestly first outage that lasted more than a few hours is the tipping point

  • serizah
    ari runeys☾ (@serizah) reported

    @cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening

  • MamaStyles77
    MamaStyles (@MamaStyles77) reported

    @cogecohelps @cogeco You admit to a new cellular customer your service is problematic atm and won’t change anytime soon in regards to coverage etc but won’t give me a months credit for absolutely bargain basement service after 4 agents and 45 minutes on hold? #cogecomobile

  • clanker69420
    Clanker (@clanker69420) reported

    @cogeco Time switch providers you guys are absolutely awful.

  • endofsuburbia
    end-of-suburbia Silverthorn (@endofsuburbia) reported

    @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

  • denunglued
    Den 🍁 (@denunglued) reported

    @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

  • eppigy
    eppigy (@eppigy) reported

    @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

  • MIHomeYGK
    🇨🇦 Make It Home YGK (@MIHomeYGK) reported

    Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

  • Kara_SabreKitty
    🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported

    @cogeco Is there an estimated time until we see service returned?

  • SckurtCobain
    Sckurt Cobain 🇨🇦 (@SckurtCobain) reported

    @MikeDoris @cogeco How does one line cause a province wide outage?

  • NevadaTestSite
    Jimmy Says (@NevadaTestSite) reported

    @oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?

  • ddalessandro
    Dan D'Alessandro (@ddalessandro) reported

    @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

  • romanov1733
    Dr. Peter Romanov, Phd (@romanov1733) reported

    @cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.

  • Maple_Leaf_Fan
    Maple Leaf Fan (@Maple_Leaf_Fan) reported

    @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

  • xassassinsswef
    xAssassins Lord (@xassassinsswef) reported

    Hey @cogeco your internet is down in Kingston Ontario and your helplines aren’t available wtf is going on

  • Seaniebutts
    that gay guy (@Seaniebutts) reported

    @cogeco sucks

  • TheElephante
    The Wise Elephant (@TheElephante) reported

    Cogeco out again. Seriously **** this stupid company.

  • blackies1
    Sharon Larose🇨🇦 (@blackies1) reported

    @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

  • MrBMontgomery16
    Mr. Montgomery (@MrBMontgomery16) reported

    @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

  • MarkKennedyQW
    🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported

    Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

  • GMan008EEN
    G (@GMan008EEN) reported

    @cogeco outage in Kingston

  • Friendshipgal
    Kathy (@Friendshipgal) reported

    @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

  • extremeXmetal
    💀extremeXmetal💀 (@extremeXmetal) reported

    @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

  • Lexi58746074319
    Lexi (@Lexi58746074319) reported

    @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

  • Michels_elle
    Elle Jensen💕🇨🇦 (@Michels_elle) reported

    @cogeco Terrible!

  • MrsGravy13
    MrsGravy (@MrsGravy13) reported

    @cogecohelps Being Canadian means paying a small fortune for Cogeco internet service and having it not work on a weekly basis.

  • colinpurcellx
    Colin Purcell (@colinpurcellx) reported

    @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?