Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (15%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto county, Toronto, Montréal, Hamilton, St. Catharines, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, Ottawa, and Kingston.

City	Problem Type	Report Time
Toronto county	Internet	7 hours ago
Toronto	Wi-fi	12 hours ago
Montréal	Internet	3 days ago
Hamilton	TV	4 days ago
St. Catharines	TV	4 days ago
Burlington	TV	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patricia (@CanuckFootball) reported 11 seconds ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 2 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 8 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 11 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 12 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 18 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 18 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  terk (@itsterki) reported 20 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  kait/POODY (@kitty_kattkait) reported 21 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Muskoka411 News (@Muskoka411) reported 25 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 27 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  John Toles 🇨🇦 (@JohnToles) reported 27 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  Patrick (@pnbbeall) reported 29 minutes ago

  By the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.

• 
  Clifford Mathew (@cliffmathew) reported 30 minutes ago

  @MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.

• 
  Torontonian (@YYZ2YGK) reported 32 minutes ago

  NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 33 minutes ago

  @JTkksmom @cogeco @cogecohelps Service disruption in #HamOnt-see above post

• 
  t time (@rocketjr12345) reported 35 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  kait/POODY (@kitty_kattkait) reported 35 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

• 
  Tatted_Stephen82🇨🇦 (@charmedone11) reported 46 minutes ago

  @cogeco outage in Renfrew

• 
  Giodoc (@dongiodoc) reported 46 minutes ago

  The only Idiot that put fiber on the air. It needs to go underground like power cables. @cogeco

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 46 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 47 minutes ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  Lexi (@Lexi58746074319) reported 48 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  Kevin K (@Tiger_JY) reported 51 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Blair (@blairs1) reported 52 minutes ago

  @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

• 
  Zoobie Singh (@zoobiesingh) reported 53 minutes ago

  @cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 53 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  Violence is a construct (@wokeupviolent) reported 55 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Tim Lowe (@rivinnorthbay2) reported 55 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?

• 
  🎮Joey🎮 (@BlazeFirestorm) reported 57 minutes ago

  @status_is_down Update: Cogeco texted me about a power outage and they are going to keep us updated.