Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (22%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	10 days ago
Toronto	Total Blackout	13 days ago
Oakville	Phone	17 days ago
Brampton	Internet	18 days ago
Sherbrooke	Wi-fi	18 days ago
Toronto	Internet	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hugh G Azzol (@MrTuffster) reported 10 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Kelly Demorest (@DemorestKe48215) reported 12 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  Sampson.d.ramm (@SampsonRamm) reported 15 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 18 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  Sport Junkie (@adrenalinehooks) reported 19 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 19 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Robert Laing (@RobertLaing10) reported 19 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  Bob Loblaw (@Avocado26430508) reported 20 minutes ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  Patricia (@CanuckFootball) reported 26 minutes ago

  @cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?

• 
  Robin DaHood (@Shereto2) reported 28 minutes ago

  How rude of cogeco and the blue jays for not showing tonight’s game on the television @BlueJays and @cogeco

• 
  Spartachat (@styttsvillain) reported 29 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  B.Ray (@blueice1980) reported 31 minutes ago

  @cogeco Is north bay part of this outage

• 
  ThePoopyMudFlap (@ThePoopyMudFlap) reported 36 minutes ago

  @cogeco the power outage that was somehow somehow causing my internet to not work - has been resolved for over a hour now. My house never lost power to begin with. Why is the internet STILL not woking in my house?

• 
  Amanda (@Amanda90097805) reported 36 minutes ago

  @cogeco Mine going strong sorry I never went with the Mobil service I can't say if the money would be in my bank I wish it was like the billing way how I can with you guys

• 
  JerryP (@yarop) reported 38 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 39 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 45 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Dianne Williams (@SDM_1900) reported 45 minutes ago

  @cogeco Still problems!! Phone goes dead.

• 
  Amanda (@Amanda90097805) reported 49 minutes ago

  @cogeco Some of you would remember this from when I lost my **** because of cable bill and others I lost over 1,345 from my bank account being on low income I had to go and ask around for us polices where backing me up not TD police even said closed your bank account many had problems

• 
  Mike Doris (@MikeDoris) reported 49 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  Evan Cochrane (@cochrane_evan) reported 50 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  t time (@rocketjr12345) reported 52 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  Elizabeth Eh 🍁🇨🇦𝕏 (@ElizabethEh_YGK) reported 52 minutes ago

  @Tiger_JY @cogeco Massive province-wide outage

• 
  Therese (@theresemacdona6) reported 55 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  kevin (@ezrock_tor) reported 55 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  narr 🌴 (@notnarr) reported 56 minutes ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages

• 
  Clanker (@clanker69420) reported 56 minutes ago

  @cogeco Time switch providers you guys are absolutely awful.

• 
  MamaStyles (@MamaStyles77) reported 57 minutes ago

  Now my phone doesn’t work @cogeco mobile is the worst.

• 
  gg (@bruins31311) reported 58 minutes ago

  @cogeco why is epico once again down none of the Channels work!

• 
  fck your fascist pancakes (@dubsy54321) reported 1 hour ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.