Cogeco service status: outage reports and connection issues
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (53%)
- TV (21%)
- Wi-fi (15%)
- Total Blackout (6%)
- E-mail (4%)
- Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Brampton, West Lincoln, Toronto, St. Catharines, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 1 day ago |
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Wi-fi | 3 days ago |
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Internet | 6 days ago |
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TV | 8 days ago |
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TV | 8 days ago |
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Internet | 10 days ago |
Community Discussion
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Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Therese (@theresemacdona6) reported@Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps
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gg (@bruins31311) reported@cogeco why is epico once again down none of the Channels work!
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Zoobie Singh (@zoobiesingh) reported@cogecohelps internet service is down in Port Hope for almost an hour now. What’s the ETA for restoration? @cogeco
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Rod Marois (HE/HIM) (@patchcollecter) reportedWAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::
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Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved
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Norm (@quietlybless) reported@cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng
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Dan D'Alessandro (@ddalessandro) reported@cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!
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kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****
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Sampson.d.ramm (@SampsonRamm) reported@cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?
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David Hawkins (@hawkpapersizors) reportedI don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days
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Elle Jensen💕🇨🇦 (@Michels_elle) reported@cogeco Terrible!
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Norm (@quietlybless) reported@cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng
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Rexraptor (@Rexraptor19921) reported@cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage
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Prime92 (@Prime921) reported@Andywarski I bet you poor bastards have Cogeco internet.
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Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported@JTkksmom @cogeco The downpour here caused our wifi router to reboot. Wonder if a hydro pole was down in your area?
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Chris Hitchcock (@ChrysalisChris) reported@telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.
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Robert Glover, no need to hide behind a username (@RobertwGlover) reported@cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved
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Dogder16 (@edworthy37) reported@cogeco No internet connection problem here yet
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Smurfetteqt (@smurfetteqt) reportedShocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps
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RAJA’s Picks (@RajaPicks69) reported@cogeco Internet is down in Kingston area fix it ASAP you ******* morons
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O'bs 🇨🇦 (@obinson) reportedCogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.
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Fyble (@Fyble) reported@cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.
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Ultra MAGA Kelly (@KellySuzanne9) reported@corpcapture @cogeco All internet down around central Texas. Was this an attack ?
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terk (@itsterki) reported@endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet
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Jeff LeBlanc (@JeffLeBlanc777) reportedGot my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?
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💯JT.💯 (@JimmyT2022) reported@RickL77253254 @cogeco Their service suuuuuucks
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Robert Laing (@RobertLaing10) reportedMust be a few people on line. COGECO is running like ****, as usual.
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Lesley (@Lesley_Bergen) reportedI live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!
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Patrick (@pnbbeall) reportedBy the looks of Twitter @cogeco can't keep it's internet going. But that doesn't mean you'll get any money back for the service they are not providing.
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kait/POODY (@kitty_kattkait) reported@keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.