Cogeco Outage Report

Why is my Cogeco service not working?

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Cogeco Outage Chart 06/10/2023 03:50

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Cogeco compensate me for the outage?

The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • Internet 62.13% Internet
  • TV 19.26% TV
  • Wi-fi 6.96% Wi-fi
  • Total Blackout 5.44% Total Blackout
  • E-mail 4.03% E-mail
  • Phone 2.18% Phone

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Ottawa, Montréal, Brampton, Cornwall, Milton, Newmarket, Hamilton, Smiths Falls, Burlington, Gatineau, Owen Sound, Acton, Niagara Falls and Mississauga.

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CanadaToronto Wi-fi
CanadaToronto Internet
CanadaToronto Internet
CanadaOttawa TV
CanadaMontréal Internet
CanadaBrampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • WillZ145 WillZ145 (@WillZ145) reported

    @cogeco I swear to god, your internet is the worst I’ve ever seen

  • Abray1978 Adam (@Abray1978) reported from Oakville, Ontario

    @cogeco Just a heads up after the storm. Tree has taken out lines in my neighbours backyard and tore down our cable line for TV and Internet. PM for address as I know your phone line is very busy (to be expected)

  • InstantGrudge Dennis Forbes 🇨🇦 (@InstantGrudge) reported

    @cogeco Why does your outage tool keep marking it as resolved, then adding a “new” outage. This is classic metric manipulation.

  • janvbi2 janabi (@janvbi2) reported

    bruh wtf is cogeco doing

  • Sidular Sidular! (@Sidular) reported

    @TheStadiaLife I'm with Cogeco myself, in Ontario. They're mostly fine. Considering I live in a small-ish town (literally a farm a few roads away) and have gigabit internet? Kinda surprising. My biggest complaint isn't infrastructure, it's the ****** modem/router combo units they "give" you.

  • TylerClouthier Tyler Clouthier (@TylerClouthier) reported

    @cogeco I have been checking your outage page that defaults to an hour longer from the time the page loads, now its 404 after telling me my outage was resolved, Cogeco wtf you doin baby?

  • Padma4Point0 Padma 4.0 (@Padma4Point0) reported

    @cogecohelps How were you able to work? Who’s your service provider?! Oh…and telling people “(t)hat’s a wrap” (without anyone from your company to respond to queries for 12 hours) when they’re cut off from their service is rather gauche wouldn’t you say? #cogeco

  • creating_utopia Creating Utopia (@creating_utopia) reported

    @cogeco Your website says my outage has been resolved - and it has not. It’s been almost an entire day now and my power didn’t even go out.

  • artbywilliam ArtByWilliam (@artbywilliam) reported

    @BurlingtonHydro My power just returned. My Cogeco line seems to be down. Hope everyone remains safe and Happy May 2-4.

  • davidrowney davidrowney (@davidrowney) reported

    @cogecohelps Is Cogeco impacted by the storm today. My connection is down

  • kagemilkis jade☄️ (@kagemilkis) reported

    @cogecohelps internet down after the storm... no reported outage on the Cogeco site for our postal code

  • WillZ145 WillZ145 (@WillZ145) reported

    @cogeco Support and fix your internet first💀🖕

  • intoxautistic Court Bayes (@intoxautistic) reported

    So much for getting service back by 10:30 pm last night #cogeco we still don't have any and my data is barely working so I'll be lucky if this even posts

  • JennBonBon JennLBM (@JennBonBon) reported

    @gabbett_matt9 @cogeco My hydro never went out yet haven’t had tv or internet since 1pm, worse yet @cogeco outages page says no disruption in my area. Wondering if they don’t have enough employees to handle the work.

  • artbywilliam ArtByWilliam (@artbywilliam) reported

    12:38 am; @cogeco is back but, running 1/4 of overall speeds vs 1TB downloads that it should be. Happy to have service again after 12 hours of burning up my mobile data. Hope line strength is corrected.

  • Canadianwolf4 Tim Myers🇨🇦 (@Canadianwolf4) reported

    @CanadianNunya @cogeco Yeah, I don't blame you. Rogers is just the same and I won't touch Bell again. At least you caught it after only a month, or it probably would have taken longer to fix. The biggest problem is probably turnover and lack of training, which leads to terrible customer service.

  • ven80747698 ven (@ven80747698) reported

    @cogecohelps @cogeco I’m still waiting for internet to be back, it has been 4hours now and I have tried to call your technicians 7 times with no response, all I hear is repeatedly saying unplug the power to restart which doesn’t work at my house, please help, thank you.


    Good morning @cogeco @cogecohelps any chance we can get a realistic idea when we might get service back, I understand the storm but every hour the check for outages message says next hour. Just give me an honest timeline ffs.

  • mikewillshome mike wills (@mikewillshome) reported

    @cogecohelps Down and out - Cogeco cannot restore service - cannot dispatch a tech for 4 days - welcome to the high tech world - NOT

  • Mikemmarchand Michael Marchand (@Mikemmarchand) reported

    @cogecohelps sadly when I ask cogeco for technical help you never give it. smh! don't bother responding because I cannot figure why i'm so stupid to ask you for help knowing full well you never give it. EVER!

  • WillZ145 WillZ145 (@WillZ145) reported

    @cogeco What the **** is the problem with your internet💀

  • GoBlueCdn GoBlueCdn (@GoBlueCdn) reported

    @WeedStreet420 @cogeco @cogecohelps How they actively rolled out this garbage product, constant commercials, and keep converting customers to it, is a good way to get more cord cutting.

  • GoBlueCdn GoBlueCdn (@GoBlueCdn) reported

    .@Cogeco @cogecohelps Your Epico is brutal garbage. From laggy remotes, no search function across the platform (seriously?), getting booted from ongoing recordings, countless other daily bugs… I’d pay you to remove Epico.

  • alizaasim7 aliza asim (@alizaasim7) reported

    @cogeco can you guys please fix the wifi issue

  • Canadianwolf4 Tim Myers🇨🇦 (@Canadianwolf4) reported

    @CanadianNunya @cogeco When isn't a cable company charging too much. At least they found that they had charged you too much. It's too bad you had to sit there while they fix their screw up.

  • marspleb Ashley Tsui 🇨🇦👽🌈🌎🎮🌸 (@marspleb) reported

    @cogeco outage again at L8S since 7pm 😩 glad i have PS5 to keep me company but i was uploading video interrupted at 35% done smh 😑

  • StarChangle Star changle (@StarChangle) reported

    @cogecohelps @meowmeowzai Hydro is fine, just no Internet at the same area. Cogeco outage shows no outages, amazing!

  • WeedStreet420 WeedStreet420 (@WeedStreet420) reported

    @GoBlueCdn @cogeco @cogecohelps I have the same ****, I've never seen anything as buggy and slow as Epico, I hate everything about it. Android TV was a great idea but the hardware sucks. Keeps crashing and restarting multiple times every day.

  • RenfrewCntyScan RenfrewCountyScanner/ (@RenfrewCntyScan) reported

    So I did a test. Even if I power up right now on a generator, Cogeco is down so it would be pointless.

  • WillZ145 WillZ145 (@WillZ145) reported

    @cogeco Your internet need a fix, now!