Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (55%)
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TV (22%)
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Wi-fi (8%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hawkesbury, Ottawa, Markham, Toronto, Port Colborne, Calgary, North York, St. Catharines, Woodbridge, Cornwall, Mississauga, Montréal, Bradford West Gwillimbury, Leamington and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hawkesbury |
Internet | |
| Ottawa |
Internet | |
| Markham |
Total Blackout | |
| Toronto |
Total Blackout | |
| Port Colborne |
Internet | |
| Calgary |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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KM1FC
(@KM1FC) reported
@cogeco Can you give an idea of impacted regions and eta for the fix. I don’t think that’s to much to ask
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Molly
(@whatusay_5) reported
@cogeco @cogecohelps the internet is down can’t get through your help line - too busy keeps on hanging up. Can’t even get to alternative lines & your website all crashed! We’ve had issues with your service over 2 years & now a complete disaster since New Year’s Eve! @CRTCeng
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somya agarwal
(@agarwalsomya123) reported
@cogecohelps @cogeco @cogecohelps internet down in Burlington area?? Whats the eta? Customer support number not reachable?
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Jessica Haskett
(@jesshas94) reported
@Todd0575 @cogeco I’m sure a provider will, maybe we should be letting them fix it rather than harassing them about a credit for being down for 2 hours :)
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Paul Martin
(@PaulHarryMartin) reported
@Andrade14Mike @VoltzDr @cogeco Mine was out like 3 days ago. They are pretty bad but there’s a serious lack of competition in many areas.
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Justin
(@justincooke182) reported
@oskingpin @cogeco Once I noticed that my existing work VPN connection remained active while new connections on other devices in my home weren't loading, it was easy to pinpoint DNS as the issue. I assume the issues are purely DNS related on Cogeco's side.
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Roxanne Cramer
(@CramerRoxanne) reported
Cogeco - why are you not answering the phone? No technical support?
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Moe
(@moedej) reported
Cogeco internet services down throughout the province. How do you plan @Sflecce to continue with online learning and return internet service to the rest of the province. Another detail overlooked by you and @fordnation !
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Paul Martin
(@PaulHarryMartin) reported
@KeeganB63977789 @validsporttakes @cogeco Because the government and CRTC have created an environment where there’s minimal competition in the world of internet and cell service. There’s really not many places to go especially depending on your area.
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OG DooM Pain
(@Donnie_D_Pain) reported
@cogeco Any info on what happened this really sucks my kid had exam today
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Ben Coleman
(@bencoleman1981) reported
@KeeganB63977789 @validsporttakes @cogeco Yeah except they never do give rebates I have lost a total of 2 weeks worth of use in the last 10 years and have never received one cent
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Paul Gallo
(@paulgallo5) reported
@FernandaWaheart @cogecohelps @cogeco Unbelievable you can’t give us an update it’s been out for an hour here I want a credit for down time and poor support services your support line goes busy immediately
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Lauren
(@Butterflyy98) reported
@Doucet3 @cogeco Yes. It appears to be a DNS issue
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Ivana Markovic
(@nsbebe) reported
@cogecohelps is there a province wide cogeco issue for Internet?
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Cogeco Connexion
(@cogeco) reported
Dear customers, please note that we are currently experiencing problems with our Internet services. Our technicians are working to restore these services as quickly as possible. We apologize for any inconvenience this may cause. Thank you for your patience, - Marilyne Cogeco
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Alysha
(@aly77m) reported
@HaltonDSB @cogeco is garbage... always issues with them. I’m sorry people have more stress piled on top of an already stressful situation.
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Bill Arthur
(@BillcArthur) reported
@cogeco No service where I am in Cobourg
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Cindy L
(@4razberries) reported
@cogeco Cannot access your website, and your phones are also down, if I didn’t have Twitter I would not know what was going on
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Mike Andrade
(@Andrade14Mike) reported
@wiljudson84 @KeeganB63977789 @cogeco Do want to go out on a date? Funny how u point out my tweets. But all those other people complaining over a company that went down is sad to see. Like I said first world issues.
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5heriBr0wn
(@5heriBr0wn) reported
@cogeco Use an open dns server in the meantime cause the internet works. Cogeco’s automatic DNS Servers are down.
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David Mowbray
(@mowbraydave) reported
@cogeco Hamilton still hit and miss with service. Let’s go!!!!
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Cornwall Seaway News
(@SeawayNews) reported
@cogeco Hello, How many customers are currently affected by this outage?
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Ryan Legault
(@limmereso) reported
My kid's schooling atm is internet dependent, and mine is all wonky. Can't call @cogeco because their service number is not working, so I'm stuck doing nothing with very bored and frustrated kids. Nothing at all that would make me want to take a blowtorch to all things...
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nathaniel w
(@nathanYYZ) reported
@cogeco Oh well it’s already down for an hour 😌
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Cathy Honderich Young
(@CathyHonderich) reported
@Uplandssarah Windsor radio station is saying Cogeco internet service is down. Not sure if it is that area only?
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ZeusBaxter
(@GamesAndThatGuy) reported
@cogeco Why is it a busy signal on ever customer service line that I call?
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Todd
(@Todd0575) reported
@cogeco Surely you will compensate your customer base accordingly... This is big.
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paola desousa
(@paolina13) reported
@cogeco Cogeco is terrible!!!! Cancelling
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raptorsanityPS
(@raptorsanityPS4) reported
@Daniel75124110 @KeeganB63977789 @cogeco I have the UltraFibre 120+ and I've been getting <30 Mbps the last couple of weeks. Had a technician come yesterday assuring me he "fixed" the problem... somehow my internet got worse.
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a Kanuck
(@hobopops) reported
@oskingpin @justincooke182 @cogeco Pretty sure the issue is with the DNS gateway.