Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (24%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Ottawa, Toronto, Verona, Port Lambton, Kitchener, Chatham, Milton, Niagara-on-the-Lake, Montréal, Markham, Perth, New Prussia, Welland, Windsor and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
||
| Verona |
TV | |
| Port Lambton |
TV | |
| Kitchener |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Scani, fast birdcat
(@ScaniGryph) reported
@DrWildlife TekSavvy basically has their hands tied because they don't own their own infrastructure. We've had enough of the Cogeco service that they rely upon here, and are going to swapping away from them this coming week.
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Spencer Fletcher
(@FletcherSpencer) reported
@RogersHelps So your **** up is going people scammed now. Amazing can't wait for you to take $5 of my bill. I'm talking Bell and Cogeco tomorrow to see what they have to offer me. Anything is better the Rogers at the moment.
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Ian Angus / Climate & Capitalism
(@ecosocialism1) reported
@cogecohelps @cogeco Thank you. But why was Cogeco unable to keep customers informed during the repeated outages? A simple Tweet would have made life much easier for your customers. Even better: why not change your phone greeting to say "We are currently experiencing service problems in you area."
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WJBL😷
(@gramshelper) reported
@LauraBabcock Our Cogeco tech stood outside our open den window wearing a mask. He handed in our new modem and directed me how to connect and set it up. Then he was able to complete set up from there. Very friendly, efficient and safe customer service.
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Bark Magnet
(@BarkMagnet) reported
@cogecohelps Cogeco is having DHCP problems. I hope this isn’t a router issue like Rogers had!
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LCC I I Stand With Ukraine | Freedom to decide
(@CarrascocortesL) reported
Is #cogeco internet down on lakeshore in Burlington?
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Kevin Henahan
(@KevinHenahan) reported
@AboutRogers The evening of the service outage, I received my Rogers bill for cellphone and data. The bill came by email. Fortunately, or unfortunately, my home internet provider is Cogeco, so I had internet. Hope your merger with Shaw goes through ok. Vote yourself a big bonus if it does.
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Steve Munro
(@SwanBoatSteve) reported
@iamdavidmiller Toronto Hydro started to created a municipal network, but this was sold to Cogeco because the city needed some quick cash.
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✧ juni! ✧
(@saypoptics) reported
@yaepotchi FRFR .. . as bad as cogeco is im GLAD im on it rn FJDHFHDJ
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lou
(@louisD57830424) reported
@cogeco massive problems across Ontario with your internet currently, downdector showing tons of issues. Perhaps you should look into your stability considering I pay your top tier highest fibe available. I’d like to actually use the service I pay for.
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Jennifer DeBruin
(@AuthorJenniferD) reported
@cogeco service is getting worse all the time. We are up and down like a yo yo. Over the last few years it's been one thing after another. Ugh. Guess we're going back to Bell.
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James Connor
(@JamesConnor1999) reported
@AboutRogers @Rogers I use to think Cogeco was worse service ever. Now you’re both tied.
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Cap’n Kira
(@CapnKira) reported
First Rogers Internet goes down, now Cogeco.. I think something fishy is going on here…hmmm
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Shaun Silver
(@LongShaunSilvr) reported
@cogecohelps @cogeco lots of network connection issues 2day in Cornwall.Can som1 plz look into it & provide an update?Really hoping I can still work from home tomorrow without any interruptions. #nowifi #AlmostOuttaData #connectedwithnoaccesstointernetisthesameasnotbeingconnected
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LC
(@LC76823136) reported
@cogeco your epico service sucks! It freezes then reboots itself to only freeze again. This has been going on for 24 minutes. I can’t even reboot it myself! It is completely frozen. Fix this!!!!
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Jan 🇨🇦
(@J5Jan) reported
@cogecohelps @cogeco @BellFibe My postal code is K8N1P8 Bridge St E Belleville. They told me not sure why...technician will look at it in a few HOURS. In the meantime...no service AGAIN 🙄
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It's Medically Necessary
(@IMNCanada) reported
@CarymaRules Living in Hamilton never made as much sense as it did on Friday. Shoutout to Cogeco.
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Shaun Silver
(@LongShaunSilvr) reported
@cogecohelps @cogeco Hi, thanks. yes it was all day Sunday with no message on the cogeco site to let people know. The internet is back up and running for now. Any compensation for the inconvenience and lost wages for your customers who did experience service issues and network failures yesterday?
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Coach D
(@CoachD071) reported
@cogeco having issues with my channel selection. Added one yesterday but it is not available. Pls help
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✧ juni! ✧
(@saypoptics) reported
@yaepotchi FRRR whenever my internet goes down (cogeco) i can still listen to spotify so i dont go insane JDHFJ
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Philippe Boileau 🇲🇶
(@boileaupa) reported
@nspector4 Videotron will go national. They are not as good as Cogeco in customer service but they are way way better than Rogers and Bell.
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@Donald J Tantrum 🍼
(@ZororayiM) reported
.@CRTCeng given the dismal failure by .@Rogers aka Robbers to address a countrywide outage (72 hrs and counting just check the tweets on their support handle), will you please step in and prevent the Cogeco merger. We need more not less competition.
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michael
(@communistto) reported
@meganysta @TekSavvyBuzz I wrote my major paper on internet infrastructure and inequity in access 13 years ago and I think it is more important now. Toronto owned and could have extended a robust wifi network in the 2000s but sold it to Cogeco.
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Stephen Kelly
(@sjkelly1) reported
While we’re at it, can I just say how badly @cogeco sucks. Crave auto-log out monthly now has be unable to access my account. Bush league oligopolies with big pay cheque in carpet land and customer services that sucks.
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Ian Angus / Climate & Capitalism
(@ecosocialism1) reported
@cogecohelps @cogeco As it was, many of us spent long times on hold, not knowing if the problem was with our equipment. Not acceptable.
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addp99
(@addp99) reported
@Zoe34006277 @RelaxingPhrog Definitely not stabilizing today imo, might just have to switch to Bell or Cogeco if this issue persists.
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Jan 🇨🇦
(@J5Jan) reported
Here we go again...another @cogeco outage on my street ugh!! Time to switch to @BellFibe
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Steve Munro
(@SwanBoatSteve) reported
@iamdavidmiller One problem that arose from the transfer to Cogeco was that TDSB had a lot of problems with right of way clearances and pole attachments that would have been no problem for hydro.
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Liannabelle FYMM
(@Liannabelle88) reported
@startca My WiFi has been unaffected through this (over cogeco) but now it's out? Is there a new outage as this isn't related to the Rogers issue.
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Jan 🇨🇦
(@J5Jan) reported
@David_Moscrop All of the above plus @cogeco @cogecohelps since my service is out AGAIN!!