Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	6 days ago
Toronto	Total Blackout	9 days ago
Oakville	Phone	13 days ago
Brampton	Internet	14 days ago
Sherbrooke	Wi-fi	14 days ago
Toronto	Internet	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob Loblaw (@Avocado26430508) reported 3 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  Sport Junkie (@adrenalinehooks) reported 3 minutes ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Oasis0430 (@smercer0430) reported 6 minutes ago

  @cogeco is Oakville down right now??

• 
  Sharon Larose🇨🇦 (@blackies1) reported 12 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  mike grand (@mike_grand95449) reported 14 minutes ago

  Now I have to hard reboot the epico box to get the channel up/down on the remote to work. It never ends with your ****** equipment. Canceling my service when my contact is up. @cogeco

• 
  Prime92 (@Prime921) reported 17 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  @RGBAtlantica (@RGBAtlantica) reported 21 minutes ago

  @cogeco @cogecohelps has to be the worst internet provider in Canada, for weeks, pixels and sound cuts out, don't bother calling them, they never fix it. @CRTCeng

• 
  Frazer Smith (@frazoono) reported 27 minutes ago

  @cogeco We are still without phone service this morning? Internet was restored around 4:45pm yesterday. Anyone else still without phone?

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 28 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 30 minutes ago

  @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

• 
  Tyler Sommerville (@keithurbfan) reported 32 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 33 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  Coming In Hot (@ComingInHotSens) reported 34 minutes ago

  @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 36 minutes ago

  @cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.

• 
  The Son of God (@touchescodling) reported 39 minutes ago

  @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

• 
  Bob (@DogLifeOntario) reported 41 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  zoro liker | caught up on one peas (@faggotzoro) reported 42 minutes ago

  thought artfight was being crazy slow again but turns out cogeco **** the bed across ontario

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 48 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  gg (@bruins31311) reported 49 minutes ago

  @cogeco If it is not my modem crashing out it is epico not working or having to rest my boxes or modem once a day terrible service

• 
  Fyble (@Fyble) reported 50 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Lesley (@Lesley_Bergen) reported 51 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Sport Junkie (@adrenalinehooks) reported 53 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  John Toles 🇨🇦 (@JohnToles) reported 53 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  Connor✝️ (@SportsDynamics9) reported 54 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  S T Lake (@Stabatare) reported 54 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  Some might say… (@paulbeit) reported 55 minutes ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍

• 
  Don Christie (@Don_L_Christie) reported 57 minutes ago

  @cogeco Are you having intermittent issues in Kingston this morning? My home service is spotty at best. 😕

• 
  fck your fascist pancakes (@dubsy54321) reported 59 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 60 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  MamaStyles (@MamaStyles77) reported 60 minutes ago

  It took me 3 hours to walk home with my sick child.I couldn’t get any taxi fare and the buses don’t run to where the clinic was .Tatiana had strep and was misdiagnosed by the urgent care yesterday. My phone isn’t working and Cogeco says two days for a fix.i am at my wits end