Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (42%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (7%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Hamilton, Prévost, Gatineau, Leamington, Mississauga, Kingston, Peterborough, Toronto, St. Catharines, Brockville, Burlington, Milton, Montréal, Kitchener and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Prévost |
Internet | |
| Gatineau |
Internet | |
| Leamington |
TV | |
| Mississauga |
Internet | |
| Kingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Diane Gaudaur
(@dianegaudaur) reported
@cogecohelps text message says check Cogeco Outages for updates. Even that is not working. "No outage detected" for my postal code
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Manaf
(@Manafhasan) reported
@cogecohelps @cogeco The internet service back and running now .My Wi-Fi modern always cut intermittently. Called tech support several times to resolve but no long term solution . Might need new modem!
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Mike D. 🇨🇦👌🏽
(@Mike_Di_Giulio) reported
@cogecohelps Waterdown, Melissa Crescent #cogeco #outage still down, all customers; can you confirm when this is resolved? I called customer and reset modem.
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mike
(@Furry_Blue_Fox) reported
@cogecohelps As a Cogeco customer I do not recommend it’s now been 5 years of tech support and people coming to my house replacing my modem replacing lines and still I can’t get the speeds I’m paying for I’m supposed to have 1000Mbps but instead I’m only getting 250Mbps they Will blame you
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Jon Pole - RADIO ATHLETE 🥇
(@jonpole) reported
@Cigar__Smoker__ @cogeco Cogeco is down. Hopefully it will be fixed tomorrow. Big storm. New podcast is up.
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gage roberts
(@Algea_Eris) reported
@cogeco the absolute worst internet ever, live in Ontario and cant even get over 1mb of download speed. trash company stay away and do not use this worthless garbage
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Deanne Sowter
(@DeanneSowter) reported
Hey @cogeco @cogecohelps When are you updating your customers re. vaccination policy for your techs? I need a tech to come to my house but need to know if they will be double-jabbed. Your tech support does not have the answer.
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nessaowen
(@VanessaOwen96) reported
@cogecohelps is probably the worst twitter name for cogeco considering how unhelpful they are
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Cassie F. Cohen
(@CassieFCohen) reported
@rcarrick Cogeco the worst . I have to book a minimum of 19 minutes on hold and another 15 minutes to resolve… and trust me, they have zero desire to resolve the problem
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mitch bauer
(@mitch_bauer) reported
If #cogeco cares, someone would respond to our repeated requests for business support. Deep space silence from #cogeco, meanwhile businesses suffer.
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1BigToe
(@JPflwr99) reported
@cogecohelps Will never use another Cogeco service again. This is how they treat someone right after losing a parent. I would not be a proud employee working at a place like this.
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Manaf
(@Manafhasan) reported
@cogeco having internet outage in my area ,L6m4r8 ,since 8.30 am. I am working from home and without internet, I can’t do that much. When we can expect the service to resume ?
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1BigToe
(@JPflwr99) reported
@cogeco @cogecohelps @Bell To anyone using Cogeco internet and actually paying for it. Do yourself a favor and contact Bell for Fibe, if it's available in your area. Bell Fibe is night and day better! They will easily beat Cogeco price & service!
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Jon Pole - RADIO ATHLETE 🥇
(@jonpole) reported
@Cigar__Smoker__ My Cogeco is still out. They promise a fix today.
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Cory Kearney
(@CoryKearney1) reported
@cogeco #CogecoSucks my lovely Cogeco internet went down Saturday July 24th. That outage cost me 6 figures. This is absolute bullshit. Garbage service.
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mitch bauer
(@mitch_bauer) reported
From firsthand experience, #cogeco business internet service is horrendous, from uptime to client care, no one cares, no one calls back and Managers start at 3pm. #cogecobusiness help...we are stranded....
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RedirectionPro
(@RedirectionPro) reported
@cogeco Will do once you fix the Internet so we can stream it
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Phillip Blancher
(@phillipblancher) reported
Ontario is spending big money to get companies to extend service where it is not "profitable" in rural parts of the province. The profit is for companies like Bell, Rogers, and Cogeco, not seeing enough new customers to pay for the infrastructure. Chicken and the Egg so to speak.
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Fully vax doe! 🌌🦌🔞
(@StardustxDakota) reported
Hey @cogeco do you wanna **** off and stop filling my voicemail inbox, I do not want your service leave me alone.
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Momto2
(@Momto23) reported
@cogecohelps I phoned and they told me they have an area wide issue on Cogeco's end with poor signal problems. Could take 2 hours to a couple days to resolve. South East Oakville. Just FYI.
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IndyW
(@IndyW12) reported
What is #cogecoepico? How is this different from the current cable box I have with Cogeco? Is it an added service or does it replace my cable box? Do I need smart TV for it to work?
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Paulina
(@PaulinaElisa) reported
@cogecohelps Just got a text message from Cogeco and seems to be an issue affecting my building. Being told you are working on it!
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Liz Welsh
(@LizWelsh65) reported
@rcarrick I’d like to mention a good customer service experience. @cogecohelps on Twitter is quick to respond and assist and Cogeco phone tech help is the same with generally short wait times.
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Ryan Pelletier
(@rGxRyan) reported
Getting a bad us/ds connection on my router. Ive reset a few times. Is Cogeco down currently? @cogeco @cogecohelps
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Geralt of Scarrmy
(@GunterNine) reported
@cogeco @FSecure Except when your wifi password, on your Cogeco Modem, doesn't protect you against amazon products that have been banned on your network through MAC addresses. Still waiting for an answer on this btw...
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Marianne Raymond
(@MarianneRaymon1) reported
@cogecohelps hey, really disappointed in your customer service and internet provision period. With the number of people working from home you would think Cogeco would be better. Cancels a service appointment and doesn’t call to inform the customer. You should be ashamed.
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mitch bauer
(@mitch_bauer) reported
@cogecohelps @cogeco Ac#50017266243...days with 0.01 upload and 20 download. No responses. No updates. No service. Thx
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Jim Gilchrist
(@jimgilly19) reported
Anyone else having problems with Cogeco TSN service ? have lost all their hannels tonight
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Fully vax doe! 🌌🦌🔞
(@StardustxDakota) reported
I was so stressed family was calling me over and over (I'm at work) and it was cogeco 3 messages in two days all from different people, **** offfff.
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Louise
(@louisembruneau) reported
Cogeco down in Burlington???