Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Hamilton, St. Catharines, Burlington, Toronto, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Toronto county, Nepean, Bells Corners, Ottawa, and Kingston.

City	Problem Type	Report Time
Montréal	Internet	21 hours ago
Hamilton	TV	2 days ago
St. Catharines	TV	2 days ago
Burlington	TV	2 days ago
Burlington	TV	3 days ago
Toronto	TV	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 3 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  Rolomite (@rolomite) reported 4 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Big Ol Bear (@RSDCDN) reported 5 minutes ago

  @RetroLabs_com interesting. im getting 2gbit down now from @cogeco - but 140mbit up.... which is sad. I'd stay with them if the upload speed wasn't the same as I was getting in 2001....... I can't remote into my home pc or pull files from my own NAS because it's brutal slow and useless.

• 
  Robert Laing (@RobertLaing10) reported 5 minutes ago

  Must be a few people on line. COGECO is running like ****, as usual.

• 
  Fyble (@Fyble) reported 8 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Lesley (@Lesley_Bergen) reported 9 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Phil Nickerson (@PhilNickerson2) reported 10 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  Ashleigh Atkinson (@IronForgedFit) reported 11 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Violence is a construct (@wokeupviolent) reported 15 minutes ago

  [DOW JONES NEWSWIRES] Cogeco Communication's Breezeline Write-Down Raises Odds of U.S. Exit — Market Talk

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 21 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.

• 
  Prime92 (@Prime921) reported 29 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 37 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  Norm (@quietlybless) reported 37 minutes ago

  Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 39 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  John Toles 🇨🇦 (@JohnToles) reported 41 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  Ty (@trashboglin) reported 41 minutes ago

  @zubic_eth @cogeco @Starlink Cogeco is trash. Bell Fibe hasn’t let me down

• 
  ari runeys☾ (@serizah) reported 41 minutes ago

  @cogecohelps @cogeco PLEASE help me my modems gateway is in a continuous boot loop and the power adapter light is also flashing. I believe the power supply or modem is faulty. Support won’t help because there’s an outage I’m my area but it’s been all day this has been happening

• 
  Bob Loblaw (@Avocado26430508) reported 45 minutes ago

  Hey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 45 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  end-of-suburbia Silverthorn (@endofsuburbia) reported 45 minutes ago

  @itsterki @MikeDoris @cogeco At least I could get my work done, meet my deadline tonight, and impress my client. Unless you have a better solution.

• 
  Spartachat (@styttsvillain) reported 48 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  Sport Junkie (@adrenalinehooks) reported 49 minutes ago

  @BlueJays To bad @cogeco has **** the bed today and can't seem to broadcast the game!! I am so angry!! Would have loved to see that play Clement just made!!

• 
  Norm (@quietlybless) reported 53 minutes ago

  @cogeco research to do bit, no f****** internet. Every day, this joke of a business just gets worse. *Reminder: I won't replaced equipment again. FORCED when I moved to switch from tvo. When installer arrived, he had no idea of equipment I had or service to be provided @crtc

• 
  kait (@kitty_kattkait) reported 54 minutes ago

  @catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you

• 
  G (@GMan008EEN) reported 55 minutes ago

  @cogeco outage in Kingston

• 
  Norm (@quietlybless) reported 56 minutes ago

  @cogeco Won't fall for CS who decided not to refund me. I am documenting it all as instructed by the RECORDED agent (prior), stating refunds issued when service issue call is made asap. ISSUES ARE DAILY. @CRTCeng

• 
  Sharon Desr (@SharonDesRO) reported 57 minutes ago

  @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

• 
  Mike (@michaelzapper) reported 59 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  Joe Caverly (@JoeC4281) reported 1 hour ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  Kathy (@Friendshipgal) reported 1 hour ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back