Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (47%)
- TV (30%)
- Wi-fi (10%)
- Total Blackout (7%)
- Phone (4%)
- E-mail (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Russell, Deep River, Arnprior, Peterborough, Oakville, Omemee, Belleville, Brockville, Kingston, North Bay, Ottawa, Smiths Falls, Trenton, Welland, and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Russell
|
Wi-fi | 5 hours ago |
|
Deep River
|
TV | 9 hours ago |
|
Arnprior
|
TV | 20 hours ago |
|
Peterborough
|
TV | 1 day ago |
|
Oakville
|
TV | 1 day ago |
|
Peterborough
|
TV | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
macker333 (@mballack131313) reported@NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future
-
a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
-
Frances (@franticlimbo) reportedSorry @cogeco but your customer service phone/chat/online totally sucks
-
DM (@RayzorLeafs22) reportedLately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps
-
Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
-
Steve Coville 🇨🇦 (@SteveCoville) reported from Fairmount, Ontario@cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService
-
The Terrible Hook (@TheTerribleHook) reported@cogecohelps Guests asking for their own cart in a full service hotel is definitely at the top of the list. When you're on vacation you're supposed to avoid physical labour - but these people don't get it, and they have a hissy fit. #Cogeco
-
Charles (@Charles55961330) reported@cogeco Epico is the worst technology I have ever encountered. The solution to problems is to restart or replace the unit. It’s time you admitted its failure and replace with something better.
-
Paul Robinson (@robinson_p_g) reported@cogecohelps @cogeco I tried calling for hours on the weekend to inquire about my rate on my account. Your IVR is purposefully obfuscating the ability to reach an agent. How am I supposed to get help?
-
Griff0n (@_griff0n) reportedI helped my parents switch internet away from @cogeco because of the slow upload speed. Fifty megabits per second upload is slow. Seven months after switching to a competitor, a contracted technician with no signage on his van was rude and cut my father's two coaxial cables outside instead of unscrewing theirs and left almost a meter of coaxial on the line at the road. A month later, two Cogeco sales men showed up at supper time were audibly annoyed while asking why we switched to a competitor and offered "the highest speed" and did not want to say if the upload speed is close to a thousand megabits per second.
-
SugarHiccup (@AnnTipathy1752) reported@cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.
-
Bradsports (@Bradsports2) reported@cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx
-
Velko D (@VelkoD) reported@cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke
-
Terry (@gr8playz) reported@cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?
-
Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
-
adam (@24k_adam) reportedI just ate a granola bar. Instead of throwing the wrapper in the garbage I threw it at my Cogeco router. I’m doing my part and saving the environment, putting trash where it belongs.
-
Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan eBox you can get Bell 1Gbs service for about 40$ just not backed by the same support Bell offers. Multiple other loval brands piggy back the Cogeco line due to laws and undercut them, again with worse service. Rogers is practically a none option their service sucks so often
-
Crypto_10 (@Crypto_10_10) reported@cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.
-
Justin Smith (@JustinSmith1087) reported@cogecohelps In other words, what can I do because @cogeco goes down so often, which takes me offline, which costs me a lot of money and reputation??? And I can't even reach you on the phone, or I'd be asking there. It's pretty gross service... Feels disrespectful.
-
Prince of Wine Country (@RhapsodyInTrue) reported@cogeco when you are trying to watch a show, yet, every five seconds the show freezes for 20 seconds then it starts up again, then freezes again after five seconds for another 20 seconds… Can’t wait to cancel
-
Clay Berlo (@cberlo) reported@cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail
-
a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
-
ian jason bradley (@ianjasonbradle1) reported@cogeco Yeah I don't know what's going on with your company but whoever came out did my internet. It's definitely not working and I was told there was maintenance going on. I looked now there's no notification. I reset my modem and still not working. What the Hell
-
Robyn (@robynsmills) reported@cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes up… you increase your prices….
-
Peter Panchromatic (@TheRealFRZA) reportedIs Iran Rogers or Bell? Doesn't sound like Cogeco. Actually never mind it, it sounds like Rogers for sure. I figured it out.
-
Erik Boivin (@tattooPeel) reportedIM SO PISSED OFF AT GITHUB the copilot they offer with no protection to users is badly corrupted! destroyed and creates viruses in my networks killed 2 modems from cogeco and 15 pcs in one go! AI is bad! it can kill us before we even realise there was a problem
-
Bradsports (@Bradsports2) reported@cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx
-
Kris (@oiler3535) reported@cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.
-
Tricia Robson (@robson_tri87484) reportedSo over service from @cogeco. Constantly have to restart/update just to get the TV to work. The price is getting ridiculous, they give you offers say its good for so long but no not true. should not have to keep calling to adjust. Loyal customer for years but time to move on.
-
Charles (@lloyder1971) reported@cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves