Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (22%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	8 days ago
Toronto	Total Blackout	11 days ago
Oakville	Phone	15 days ago
Brampton	Internet	16 days ago
Sherbrooke	Wi-fi	16 days ago
Toronto	Internet	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tyler Sommerville (@keithurbfan) reported 10 minutes ago

  @kitty_kattkait @cogecohelps What’s your theory that some Cogeco employee rammed in to a power wire? Lmao. You people are insufferable. Something caused the wiring to cut off the internet. And guess what? They’re on the way to fix it. This ain’t Harry Potter a wand can’t fix it in seconds. Fk you’re trash

• 
  Phil Nickerson (@PhilNickerson2) reported 12 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  t time (@rocketjr12345) reported 13 minutes ago

  Ontario wide cogeco outage #GetMeOutOfThisProvince

• 
  The Wise Elephant (@TheElephante) reported 17 minutes ago

  @cogeco I am cancelling my Cogeco account. You guys are awful

• 
  Kevin K (@Tiger_JY) reported 17 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 20 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  TM™ (@TerraMagni) reported 23 minutes ago

  @mmabrey1 Should've answered the phone, @Rogers . This is a bad look ! Glad I switched years ago, their customer service was always bad. For those in here saying "switch to Bell", respectfully, no. Get cogeco if you can. Bell are the biggest crooks in the game.

• 
  Jay S🐬 (@friskybusinesz) reported 26 minutes ago

  @Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 28 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  CRASH (@asharpe004) reported 29 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Torontonian (@YYZ2YGK) reported 29 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 30 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  MamaStyles (@MamaStyles77) reported 31 minutes ago

  It’s going to take two days to create a ticket to fix my phone. 4 months now and @cogeco new mobile service is a mess. I don’t suggest switching to them.They’ve made a ticket to help me but they can’t figure out why my phone can’t make phone calls. 😡

• 
  Oasis0430 (@smercer0430) reported 32 minutes ago

  @cogeco is Oakville down right now??

• 
  Sckurt Cobain 🇨🇦 (@SckurtCobain) reported 34 minutes ago

  @MikeDoris @cogeco How does one line cause a province wide outage?

• 
  Allan Gao (@Allan_Gao12) reported 35 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  Torontonian (@YYZ2YGK) reported 39 minutes ago

  NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

• 
  B.Ray (@blueice1980) reported 42 minutes ago

  @cogeco Is north bay part of this outage

• 
  john (@leafsfan381) reported 47 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  rae ann asselin (@ragell) reported 48 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  fck your fascist pancakes (@dubsy54321) reported 48 minutes ago

  @cogeco how do I get on your do not disturb list? I'm not interested in your service and your salespeople just keep showing up here every few months. I want to be left alone thank you.

• 
  Kelly Demorest (@DemorestKe48215) reported 48 minutes ago

  @Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying

• 
  JerryP (@yarop) reported 50 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  MamaStyles (@MamaStyles77) reported 50 minutes ago

  Now my phone doesn’t work @cogeco mobile is the worst.

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 50 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  Sport Junkie (@adrenalinehooks) reported 50 minutes ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Redinhamilton (@redinhamilton) reported 58 minutes ago

  @cogecohelps Red-light is a horrible internet company who's website wont allow you to access account when it claims your password isnt correct. That would be cogeco btw. Plain. Garbage

• 
  Clifford Mathew (@cliffmathew) reported 59 minutes ago

  @MrTuffster @AMGoudreau85 @cogeco This cable vandalism excuse doesn't hold water. They lost service across multiple provinces. They have no redundancy.

• 
  Torontonian (@YYZ2YGK) reported 1 hour ago

  @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

• 
  JMFH (@HeideckerJoel) reported 1 hour ago

  Hey @cogeco you are down across the province. How about an update