Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (53%)
• TV (25%)
• Total Blackout (8%)
• Wi-fi (7%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Burlington, Toronto, Oakville, West Lincoln, Belleville, Windsor, Ajax, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, and Georgetown.

City	Problem Type	Report Time
Burlington	TV	11 hours ago
Burlington	TV	12 hours ago
Burlington	Wi-fi	13 hours ago
Toronto	Wi-fi	14 hours ago
Burlington	TV	14 hours ago
Burlington	TV	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported 29 seconds ago

  @peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me

• 
  Lynn (@LynnShughes7) reported 1 minute ago

  @cogeco Is epico still down in the aldershot burlington area?

• 
  Gamerthlete (BCOz70Gamer) (@BCOzGamer70) reported 2 minutes ago

  @NoSleevesGaming @cogeco Is this loyalty savings with Cogeco? Tried Cogeco for a week, but it was a horrible experience. Stock market fluctuations in connection minimum 23+ network performance.

• 
  Scott Dillon (@dillon4412) reported 7 minutes ago

  @cogeco sucks!!!! The local Detroit channel puts the Red Wing's game on. But of course Cogeco flips over on with another show. Every time this happens. Worst cable company ever!!!!

• 
  LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported 9 minutes ago

  @cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.

• 
  Bradsports (@Bradsports2) reported 12 minutes ago

  @cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx

• 
  Soulful (@JazzinHockeyGrl) reported 16 minutes ago

  @MadHatter1167 @TSN_Sports Cogeco is down

• 
  DM (@RayzorLeafs22) reported 17 minutes ago

  Lately, my Cogeco tv channels have been saying This channel will resume shortly, but they never do. What’s going on Cogeco? I am very dissatisfied with the service I have been getting. #cogecohelps

• 
  Kris (@oiler3535) reported 21 minutes ago

  @cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.

• 
  Proof (@Proof187) reported 25 minutes ago

  @cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.

• 
  Scott Dillon (@dillon4412) reported 26 minutes ago

  @cogeco screw Detroit fans again. Putting on the Carolina feed. So we will not get to see the Fedorov number retired. Thank Cogeco!!! Always sucks having you as my cable company!!!!

• 
  Jeremy- Now what? (@Bubba_76) reported 27 minutes ago

  @TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it

• 
  GWN (@GWN_Qc) reported 28 minutes ago

  @cogeco @OhlOfficial Start by having a service that dosent break every 2 days... it's been over 1 and half year at this point that I cant upload or play Xbox or stream on twitch

• 
  Larry/Balker (@LSB1961LSB) reported 28 minutes ago

  @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

• 
  Katie Patterson (@PattersonKatiee) reported 31 minutes ago

  @Devin_Heroux No I don't but I pay for spoertnet with my cogeco package maybe that's why I was able to sign in?

• 
  SugarHiccup (@AnnTipathy1752) reported 33 minutes ago

  @cogeco Set top box is still out. Seriously, a day and a half. Yes, I've reset it multiple times and even reset my modem, hoping it would find a signal.

• 
  HVACgineering (@hvacgineering) reported 34 minutes ago

  @ManyBeenRinsed I cancelled with Cogeco when they increased our bill without any notification last month. Internet performance was awful a lot of the times leading up to the increase

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 35 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  a j s b (@Brooksajsb) reported 35 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Katie Taylor (@Jolayne75) reported 43 minutes ago

  Cogeco is GARBAGE

• 
  Vicki (@VickiSMcKinney) reported 44 minutes ago

  @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

• 
  Kris (@oiler3535) reported 45 minutes ago

  Months later and @cogeco still can't figure out its issues with @CNBC . Regular blue screen of "technical difficulties."

• 
  Griff0n (@_griff0n) reported 45 minutes ago

  I helped my parents switch internet away from @cogeco because of the slow upload speed. Fifty megabits per second upload is slow. Seven months after switching to a competitor, a contracted technician with no signage on his van was rude and cut my father's two coaxial cables outside instead of unscrewing theirs and left almost a meter of coaxial on the line at the road. A month later, two Cogeco sales men showed up at supper time were audibly annoyed while asking why we switched to a competitor and offered "the highest speed" and did not want to say if the upload speed is close to a thousand megabits per second.

• 
  The Terrible Hook (@TheTerribleHook) reported 45 minutes ago

  @cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco

• 
  a j s b (@Brooksajsb) reported 49 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Norm (@quietlybless) reported 54 minutes ago

  I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

• 
  Frances (@franticlimbo) reported 55 minutes ago

  Sorry @cogeco but your customer service phone/chat/online totally sucks

• 
  Karen Favaro (@FavaroKaren) reported 56 minutes ago

  @cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca

• 
  Wendy Stafford (@WendyStafford14) reported 59 minutes ago

  @cogeco Not just Epico were impacted, my normal service was also. During the Grey Cup, screen would go completely black on numerous occasions, pixelated every 30 to 40 seconds. Tried calling tech support to no avail.Can you not handle the customer demand?

• 
  Devyn Farrugia (@devynfarrugia) reported 60 minutes ago

  @cogeco Is the service as bad as your internet?