Cogeco Outage Report
Why is my Cogeco service not working?
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If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (43%)
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Internet (37%)
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E-mail (10%)
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Wi-fi (6%)
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Total Blackout (3%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Sarnia, Brockville, Toronto, Ottawa, Kingston, Oakville, Milton, North York, Hamilton, Prévost, Gatineau, Leamington, Mississauga, Peterborough and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Sarnia |
TV | |
| Brockville |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| Kingston |
TV | |
| Oakville |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Alexis V. Bell
(@alexisvbell) reported
I already set up cogeco- they’re like that’s too expensive. I’m like well it would also help my credit.
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Stephen Blair
(@blairs1) reported
@cogeco received new modem a few weeks ago, different setup than old. just found a box (stay at home order), will get it in the mail tomorrow. hopefully no issues with the delayed return... trying to find a box and packing material provided to be more challenging. @cogecohelps
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Stu Wilson
(@StuWilson1892) reported
from
Hamilton, Ontario
@cogeco How do you cancel a series recording on epico.
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Jimmy Says
(@NevadaTestSite) reported
@cogecohelps Lost IPv6 this morning after a brief power outage in L2M today. Only thing I didn't do yet was reboot the technicolor modem. Any Cogeco IPv6 issues?
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JUDY
(@JudyShanty10) reported
@spicegrl @cogeco Mines not working now!
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Hugh Cook
(@HughCook_ca) reported
@AllLeafsAllDay @cogeco That's what made me wonder about @Cogeco. I thought it extremely coincidental they both were in an outage at the same time.
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Hugh Cook
(@HughCook_ca) reported
@cogecohelps Is there any connection between Cogeco and Rogers? It's telling, to me, that service from both Rogers and Cogeco were interrupted at the same time, which suggests to me it wasn't a Ontario Hydro problem.
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Pádraic Kerr
(@KerrPadraic) reported
@cogecohelps Crave is still down. Purchased my subscription through Cogeco and it hasn't worked for several days. I understand this is a known issue. On Demand isn't a real solution. Is there an update? @CraveHelp
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Jimbo
(@Jimbo85114609) reported
@cogecohelps @cogeco internet is down in Milton. I need mine back it’s urgent!
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Just Me
(@Terry92149751) reported
Home internet has been down for about an hour @cogeco @cogecohelps Any issues in Hamilton? My cable is working fine...
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Masked Coffee Mug - wear a mask, dammit! 🌹
(@Left_handed_mug) reported
Has anyone tried the new Cogeco Epico TV service? Looking to ditch Shaw, and Bell is dead to me.
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Jets Cry All Day
(@AllLeafsAllDay) reported
@HughCook_ca @cogeco Rogers wasn't a power outage
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Eric Menzies
(@Emenz85) reported
@cogecohelps why is the sportsnet app not connecting me through Cogeco? Are there server issues?
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MiroMyster
(@MiroMyster) reported
@cogecohelps is there a problem with the channel guide listing for Handmaid’s Tale? CTV website shows that drama channel (830) will be airing it on Wednesday at 9 & 10pm yet Cogeco Guide does not show the listing?
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🇨🇦 Ryan B. 🇨🇦
(@RBuschy) reported
@cogecohelps #Cogeco Internet is down again at Hunter and Ferguson in Hamilton. This is like the 4th time this month it seems.
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mandy 🔮
(@amanda_kettle) reported
@cogeco jw if there is a reason I’ve had to reset my router multiple times a day every day this week?? Ridiculous that I pay for a service that barely works 🙄
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K. Walker 🦩
(@SpecialK0900) reported
@scsmith_ It is now working. It turns out there was an issue between Cogeco and Crave. Have you heard anything back about your issue?!
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Hugh Cook
(@HughCook_ca) reported
@cogeco I'll ask it again: Rogers is giving its customers a refund for the recent major power outage. Will Cogeco be doing the same?
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Hugh Cook
(@HughCook_ca) reported
@cogecohelps Thanks, Graham. How do you determine whether an outage was caused by Cogeco or Rogers? What I do know is that we are a Cogeco customer and we lost power for more than 12 hours.
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#DeaconsTable
(@deaconstable) reported
Anyone else in east #HamOnt with @cogeco Gigabit service and getting complete **** service? I pay for the top tier but since mid-March, hardly gotten over 100 KiB/s speeds. Different excuse each time I call and always wanting to send a tech but I know there are major line probs.
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Devante
(@dxvanteog) reported
Cogeco is the worst internet provider of all time and I don’t recommend it at all to anybody
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Linda
(@cutie1967) reported
Cogeco came yesterday for a simple job of moving modem. Ended up being here for 2 hours. He broke the modem when he knocked it over and tried to blame my computer. Not happy!! Cogeco service people are good but these 3rd party people are awful.
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Dan LeFave
(@DanLeFave) reported
I hate to talk negative about Cogeco services @cogecohelps. But internet is supposed to be up to 1GB but I am only getting around 100GB download and 6GB upload today when doing a speed test on a wired connection. What's the solution?
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Bartholomew Jackson, PhD
(@DrBJacksonPhD) reported
**** @cogeco and their planned maintenance. Having Cogeco feels like I'm living in a third world country. #ygk @cogecohelps
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Squirrel_killer-
(@redmistlord) reported
@VMediaCSR Where do I contact someone to cancel my service. I am just going to go to Cogeco and accept the higher price because you guys are useless.
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Bruce Anderson
(@StuffB_Rabbsays) reported
@cogeco Third day in a row we’ve had interrupted internet service
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Mel
(@WaresyWares) reported
@cogeco For anyone considering switching over to Coegco for tv/internet services, don’t. I’ve been a customer for a month now and have experienced nothing but terrible customer service and technical issues.
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RCC
(@RCC22064875) reported
@cogecohelps old glenridge st catharines internet not working. Is there an issue with cogeco
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🤖
(@unrealSaturday) reported
Anyone else’s internet slow ******** down after like 10pm? Swear to god ima bout to have a whole fight with cogeco
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rebecca
(@rebecca81374432) reported
@cogeco are you serious? Maintenance text said 12:00am until 6am and it is 9:29 and my kids cannot get online for school. Unacceptable! Cannot get through to an agent and have been hung up on twice! Now you website says the service will be down until 4pm. Unacceptable!