Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
TV (48%)
-
Internet (32%)
-
E-mail (11%)
-
Wi-fi (6%)
-
Total Blackout (3%)
-
Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Watford, Toronto, Montréal, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville, Ottawa and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Total Blackout | |
| Toronto |
TV | |
| Montréal |
||
| Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Cat Lady for All
(@forAnewTrueBlue) reported
@cogeco hi, is Cogeco having issues with cable tv today, in Niagara Falls? My husband is complaining about numerous channels not working.
-
Northern Auction
(@northernauction) reported
@cogeco What is wrong with your customer service? I have been trying to call you since yesterday. All I get is a busy signal or it hangs up on me!!!!
-
Trish
(@Trishy_R) reported
@SusieKonkle @cogeco That's odd. Google is down too exact thing happened yesterday. I dont see any outages for cogeco. I have wifi...
-
Matt Ingram
(@MattIngram19) reported
@cogecohelps @cogeco It was more than a service outage. I couldn’t record tv and you guys were dropping calls
-
SitecoreChris
(@SitecoreChris) reported
@cogecohelps @cogeco You should be setting the secondary dns for all customers and systems to 8.8.8.8 then if your dns goes down you have an alternative one then it would not go down like this. That is what I did to get back up and running within 20 minutes after I found out it was a dns issue
-
Stumps
(@opmuts) reported
@cogecohelps @cogeco I pay a lot for your internet. It always seems to go down. Ill be giving my money to another company. When i am in college in zoom calls and cant join it is annoying because i am losing out on my education that i also pay for. So goodbye
-
Steve Lytle
(@71lights) reported
Cogeco gets a big thumbs down from me today! 👎 Can’t get through on the phone, kicked off their chat after nearly 2 hours waiting. @cogeco @cogecohelps
-
Timi
(@Timi_TV_) reported
@cogecohelps @Rajawindwalker @cogeco Yeah we still dont know, what the cause the of issue was. Every message we ask is answered with reset your modem if your experiencing any problem and the original question about what happened is ignored
-
rblxdipppper
(@dipppperwastook) reported
Cogeco was down yesterday and it was fine but I want to thank everybody at Cogeco cause they were working hard to fix it and the switch from bell to cogeco was awesome thanks @cogeco and @cogecohelps
-
Erica Silver
(@EricaDSilver) reported
@cogeco My internet speed is nonexistent!?!? In kingston. How can my kids do online school when they can’t even download the work or watch the videos???? This is deplorable. I $$$ for much better service🤬👎🏻
-
Tyler Collins
(@MrTyCollins) reported
@cogecohelps @cogeco Glad to know it took over 28 hours for you to figure out a problem I fixed on my own router a day earlier.
-
Brassy McBrass
(@beuford23) reported
@cogecohelps Yes. I had to login and reset my SSID and password. I also had to work through and restore/reset my mini TiVo boxes. What an absolute pain. I imagine Cogeco will be compensating its customers in some shape or form
-
Bob McArthur
(@JustBob1965) reported
@Tedbits @cogeco The interim fix was to just change your DNS address on your router say google or another 8.8.8.8
-
J
(@j_tokee) reported
@Gogomusicgo @Carminevittori5 @cogeco Why are you teaching your kids to expect to get everything in life? Just because you pay for a service doesn't mean there won't be ISSUES. Stop being so demanding. Its annoying but you people are acting like they did this on purpose. Grow up.
-
999K_views
(@999k_views) reported
@Outnumbered5_1 @cogeco hassle? then just dont get a refund wtf its 6 hours bro
-
Mike
(@m_e_f1) reported
@cogeco @cogecohelps No internet, website says no outages and not one phone number works for you, just disconnects no matter which service you choose. Would be nice to find out whats going on and how its going to be fixed.
-
Trish
(@Trishy_R) reported
@cogecohelps @Fear8Itself @cogeco It's all good. Just curious what caused it? Just odd that google, YouTube etc were down too.
-
J
(@j_tokee) reported
@Todd0575 @Carminevittori5 @cogeco Just because you pay for something doesn't mean there won't be issues. How entitled can you be? Do you not lose power every once in a while? Car breaks down? Public transit inaccessible? Healthcare inaccessible? All things you pay for too. Grow up boomer.
-
Ryan Coke
(@Fear8Itself) reported
@cogecohelps @Trishy_R @cogeco **** happens. Thanks for the effort to restore.
-
🍁Ally 🌞🍃🍂
(@Ally1775) reported
@cogeco Why can't I get through when calling!?🤬I get hung up on or a busy signal!! I was supposed to be hooked up in full on the 15th, after dealing w many liars & rude ppl, I was promised on the 30th. I still don't have my service on in full!
-
David Whale
(@davidwhale) reported
@Molla202 If you're unhappy with Cogeco service, moving to Bell will not make you feel any better. In my experience, Bell service is even worse.
-
Andrew
(@UmbreonMessiah) reported
@cogeco Would this be why your customer support line keeps giving a busy signal and why you won't respond to my Tweets?
-
Steve Lytle
(@71lights) reported
Why can’t I get through to Cogeco tech support? @cogeco @cogecohelps
-
taylor
(@taylorsabbag) reported
@cogeco Using a wireless modem with a high-end wireless router - signal is sub-par. Should I use a wired modem in bridge mode instead? How can I swap?
-
Poppy Harrison
(@poppyharrison) reported
@cogeco hello cogeco, downtown kingston on sydenham st - NO PHONE - HELP
-
Robin Engel
(@RobinAEngel) reported
@FlamReview I do know that the Cogeco DNS was down yesterday morning. Using an alternate DNS provider was a quick workaround.
-
Erinn Grindlay
(@ErinnGrindlay) reported
@cogeco Obviously problem isn't entirely fixed, lots of dropped connections this morning making online learning impossible.
-
Infosec Muppet
(@rickchisholm) reported
@netwonk @startca Cogeco had significant issues yesterday, alt DNS was a partial fix. I've heard rumblings that there may be some persisting issues today as well. I'm Start / Cogeco but using alt DNS. Network fairly stable so far today.
-
msesheta
(@msesheta) reported
Thank goodness I have a son who was able to help me with my issues because I got no response from Cogeco so I would know if it was on their end or mine #mightbetimeforanewprovider @cogecohelps #exceptwhentheydont
-
✯ već viđeno ✯ DISCO SCIENCE
(@generouskitties) reported
@cogeco what's the ******* problem now