Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (48%)
• TV (29%)
• Wi-fi (13%)
• Total Blackout (5%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Vancouver, Toronto, Toronto county, Nepean, Bells Corners, Ottawa, Kingston, Cambridge, Montréal, Mississauga, Kitchener, Saint-Philippe-de-La Prairie, Pembroke, Brampton, and North York.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Toronto	Total Blackout	20 hours ago
Toronto	Total Blackout	4 days ago
Toronto	Internet	4 days ago
Toronto county	Internet	4 days ago
Nepean	Wi-fi	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 2 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  zubic (@zubic_eth) reported 5 minutes ago

  Hey @cogeco 🇨🇦 You are by far the worst internet provider out there. I’ve had no internet or cable for over 24 hours now, and your service has become completely unreliable time and time again. After this, I’ll be switching to @Starlink. Thanks for making the decision easy 👍

• 
  Hugh G Azzol (@MrTuffster) reported 6 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  Lexi (@Lexi58746074319) reported 12 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

• 
  JMFH (@HeideckerJoel) reported 16 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 18 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Norm (@quietlybless) reported 22 minutes ago

  @cogeco Cogeco is a disgrace, & I will be getting at least 50% of of my 9 months service , back when they hear how I was spoken to on the phone. Lies & misogyny.

• 
  Soki Lawson (@sokilawson) reported 24 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  terk (@itsterki) reported 25 minutes ago

  @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

• 
  Jessca (@Enna_Acssej) reported 28 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  Sheri Stewart 🇨🇦 (@SheriLorraine) reported 31 minutes ago

  @cogecohelps @kitty_kattkait @cogeco down Peterborough

• 
  Klink VonSchultznbundy (@JGooballs) reported 36 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 39 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  John Madalena (@MadalenaJohn) reported 39 minutes ago

  @cogeco Anyone experiencing internet issues in the Ancaster area. Internet keeps cutting out

• 
  MrsB (@mrsburnside2011) reported 39 minutes ago

  @cogeco it’s really hard to stay a customer when your services are going down every month. Yet again, your website says a fibre line was cut in my neighbourhood and the ETA for repair is over eight hours away.This is ridiculous. It happens too often for it to be an accident.

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 39 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  Torontonian (@YYZ2YGK) reported 41 minutes ago

  NEVER go with Cogeco. EVER. For the few dollars a month you save it is nothing but constant outages. I never should have switched to them.

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 42 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Gem (@gem_ilm) reported 44 minutes ago

  @zubic_eth @cogeco @Starlink they should fix up. we got issues with network providers too.

• 
  Lexi (@Lexi58746074319) reported 45 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Richard von Stauffenberg (@RickvonStauff) reported 46 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  Fyble (@Fyble) reported 46 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  Mike Doris (@MikeDoris) reported 46 minutes ago

  Cogeco Ontario outage looks like a fiber cut

• 
  John Toles 🇨🇦 (@JohnToles) reported 47 minutes ago

  @cogecohelps Cogeco Internet and Epico down in Huntsville P1H2M6. Your web outages page is broken too, error page, thanks.

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 47 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  José Salazar (@jasalazar01) reported 53 minutes ago

  Hi @cogeco @cogecohelps today is the 2nd day I get internet service interruptions. You only get 3 strikes and I go shop somewhere else.

• 
  MamaStyles (@MamaStyles77) reported 53 minutes ago

  @cogecohelps @cogeco You admit to a new cellular customer your service is problematic atm and won’t change anytime soon in regards to coverage etc but won’t give me a months credit for absolutely bargain basement service after 4 agents and 45 minutes on hold? #cogecomobile

• 
  Oasis0430 (@smercer0430) reported 55 minutes ago

  @cogeco is Oakville down right now??

• 
  MISE (@mise35) reported 56 minutes ago

  Hey @cogeco thanks for the repeated emergency warnings that I can't shut off. Put it at the bottom of the screen. Don't cut out the channels entirely. Not aure why it comes through your service and not my cell.

• 
  kait/POODY (@kitty_kattkait) reported 57 minutes ago

  @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****