Cogeco Outage Report
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
-
Internet (55%)
-
TV (25%)
-
Total Blackout (8%)
-
Wi-fi (5%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Mississauga, Georgetown, Brampton, Kemptville, Niagara Falls, Waterdown, Peterborough, Ottawa, Calgary, Unionville, Verona, Port Lambton and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
cam jade south
(@cammsouth) reported
@cogecohelps Looking like an outage for cogeco at L6H 6T7. Been out since around 2pm as far as my family and I can tell.
-
AnnK
(@AgentAnnK) reported
@cogecohelps I have already called and spoke to someone at customer service. They told me the error was on Cogeco, not me. They turned my auto billing back on and said thats the best they could do since......??? So I doubt you can help me at this point. Merry Christmas.
-
Jordan
(@iamjordanexpert) reported
@cogeco It’s been down for 24 hours now, are we to expect compensation? The other companies are fine, as they prepared for the impending weather. Why didn’t you? This can’t soley be a hydro issue as there aren’t many.
-
Adam
(@AdamMar46055757) reported
@cogeco can someone offer a real estimate for the outage in be smithville area… almost 24 hours now. I get there is a storm but it’s getting to be a bit much
-
Cristiana Ulrich
(@Badwolf_books) reported
@cogecohelps @cogeco So, is someone from Cogeco going to pay the wages I lost yesterday, when it went down in the middle of my work day, and today? Being down overnight and into late morning is unacceptable. Is this going to be our lives this entire weekend?
-
Andre Cleroux
(@AndreCleroux) reported
Dear @cogeco, I’d rather you tell me no ETR rather than just taking the current time + 1 hour for my resolution. My original 19:00 resolution from yesterday has long passed. I’d rather you simply be honest!
-
Doc
(@feartheglove) reported
@cogeco I went to the grocery store twice. Power on since last night. Services down for over 24 hrs
-
🇨🇦Sammy stands with Ukraine 🇺🇦
(@SammyJo58) reported
@SteveBlair15 @cogeco Steve - if you check on the website, all you do is enter your postal code and it gives you the update. It currently reads service expected to be restored by 3:11 pm
-
CanadianGambler
(@CanadianGamble) reported
@cogecohelps @SElsbury @cogeco Nah its everything can be the middle of summer and services go dead and then takes you guys hours to figure out the problem. Last summer they went out at least 5x for 4+ hours on bright and sunny days
-
Nishant
(@nishantvatsal) reported
from
Niagara-on-the-Lake, Ontario
@cogecohelps In the list of Wi-Fi connections nearby, on my phone, I could see other people’s cogeco networks, so does that mean the issue could be just with my house?
-
Anthony Bilotta
(@Anthony_Bilotta) reported
@NFL If my @cogeco cable and internet weren’t down since 3:00pm yesterday I would be.
-
Steve I'Anson
(@sianson79) reported
@MurphTWN Cancelled my Cogeco service call so they didn’t have to come tomorrow. Maybe ask Mark Robinson why he feels the need to be out, even in this.
-
•
(@laleyhena) reported
cogeco is literally such a crook company. **** cogego.
-
Steve M.
(@3v3nMoR) reported
@cogecohelps @cogeco Hey, you're probably aware already and very busy with the bad weather today. However, wanted to report an internet outage for Ancaster.
-
Hilary Hagerman
(@HilaryHagerman) reported
from
Huntsville, Ontario
@cogecohelps Hi! is there a more accurate idea of when service will restore in Huntsville Ontario? The website has had the 1 hour from current time for several hours. Trying to help out my parents who have cogeco for every service.
-
Alex Leonard
(@dukedude10) reported
@cogecohelps going on 6 weeks without Internet/TV while everyone else on our street has their Cogeco up & running. Called and talked to an agent. Was told to go with a different company as they couldn't even guess as to when we would get services. Some customer service that is...
-
Jay Dee
(@JayDeeWriting) reported
Cogeco’s revised their ‘resumption of service’ note about half a dozen times this morning-curious when the tv actually comes back on
-
Adam
(@AdamMar46055757) reported
@cogeco come on. Internet being down for 7 hours is nuts. L0R2A0
-
David K
(@K60952838K) reported
@Badwolf_books @cogeco I couldn’t agree more, the website just adds an hour to whatever time you’re checking on the service. Give us sensible answers instead of nonsense
-
Cristiana Ulrich
(@Badwolf_books) reported
@cogeco I wish Cogeco would just say “There is no estimated time of resolution,” instead of just upping the time constantly. We would respect you more for your honesty!
-
Scott Elsbury
(@SElsbury) reported
@cogeco Let’s be honest here , if it were sunny and 20 c out you would still have outages all over the province, customer service is not a priority regardless of the weather
-
Taylor Ando (Imeson)
(@TaylorImeson) reported
from
Fort Erie, Ontario
@cogecohelps @cogeco is there an outage in Fort Erie? No wifi.
-
macivor
(@drmacivor) reported
@cogeco Is there anything that can be done to improve the stability of the system in foul weather -evenif it would take a few years to do?????
-
AnnK
(@AgentAnnK) reported
@cogecohelps @cogeco Like are you going to fix my credit rating, refund me the late fees and extend my billing time so I can afford Christmas gifts? No? Merry Christmas cogeco
-
Nichola Walt
(@nicholawalt) reported
@cogeco Why not tell customers that service will be down until December 26, then if you get it working sooner you’ll look like Rock stars? Having an automated time calculating 60 mins from time of inquiry is frustrating.
-
Anthony Bilotta
(@Anthony_Bilotta) reported
@thekage75 @cogeco I had the same issue. Site said no outage in my area. I called Tech support at 5 and they confirmed an outage. Said we should be back up by 7:00. I can confirm that didn’t happen and pretty sure it won’t be happening soon.
-
K. Jones
(@thekage75) reported
@cogeco The Cogeco website says there are no outages in my area, but I haven't had internet since around 10am. I've tried rebooting my modem but it doesn't help.
-
Bitzy
(@Bitzy_b) reported
@cogeco How come you led everyone in for 21hrs instead of just saying “its to unsafe to send out our technicians” absolute **** customer service. “Itll be an hr” - @cogeco when they havent even dispatched a single tech yet
-
Rudy
(@rudyjuly2) reported
@cogecohelps no internet since 9 am in Kingsville N9Y 4B4 despite having power back for two hours. Any updates? Your Cogeco outage page says resolved but it is not
-
Jesson Daigle
(@Zaffo256) reported
@AgentAnnK The CRTC forces those big monopolies to sell bandwidth to resellers at controlled rate. Look around there's plenty of option. It's the same network but different companies that manage account and customer services. Personally, I use B2B2C on Cogeco's network in Quebec.