Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (52%)
- TV (23%)
- Wi-fi (15%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Brampton, Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, Vancouver, and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Internet | 6 hours ago |
|
Sherbrooke
|
Wi-fi | 7 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Welland
|
TV | 14 hours ago |
|
Toronto
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Dianne Williams (@SDM_1900) reported@cogeco STILL HAVING PROBLEMS!!!
-
🇨🇦Wayne🇨🇦 (@Reil76) reportedHey @Bell I have had internet issues for three days now!! Whenever I call your tech support people will look into my modem and say everything’s fine. One minute my speed is lightning, and then it’s gone. My cameras cut out, my alarm won’t work, but they refuse to do anything! This is why I left you before for @cogeco and I’m about ready to do it again!!!
-
Bob Loblaw (@Avocado26430508) reportedHey @cogeco! What happened to my install today? Lost half a days pay. Never left the house. Tech couldn't be bothered to ring doorbell, knock on door or call. Now being told the easiest I can get an install is August 5th. 2hrs to finally get through to a supervisor. Brutal
-
Norm (@quietlybless) reported@cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng
-
Bob Loblaw (@Avocado26430508) reported@cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs
-
RAJA’s Picks (@RajaPicks69) reported@cogeco Internet is down in Kingston area fix it ASAP you ******* morons
-
Stevey Hotcakes (@SteveyHotcakes) reported@RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.
-
Leanne Vanoostveen (@LeanneVanoostv1) reported@cogeco time to switch to bell and I would suggest to anyone to never use cogeco for anything ever. Like ever.
-
Nern (@ItsNern) reportedthis restaurant has better Internet than my house **** you Cogeco you suck
-
Leanne Vanoostveen (@LeanneVanoostv1) reported@cogeco we have had pretty much no internet for the most two months. have called cogeco numerous times. Changed modems. Paid network specialist’s to come to the house and we still have no internet. Same with others on our street. Yet cogeco does nothing and offers nothing.
-
Blair (@blairs1) reported@cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps
-
R Me. (@lascelles_r) reported@cogeco Any more details on the actual progression of service restoration??
-
Therese (@theresemacdona6) reported@Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps
-
Norm (@quietlybless) reported@cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc
-
Tatted_Stephen82🇨🇦 (@charmedone11) reported@cogeco outage in Renfrew
-
Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported@Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great
-
Kelly Demorest (@DemorestKe48215) reported@Reil76 @Bell I have Cogeco. I switched from Bell. When you have problems, they're all the same. ***. Just saying
-
Jay S🐬 (@friskybusinesz) reported@Lesley_Bergen @cogeco Cogeco sucks. Their customer service is atrocious
-
Lexi (@Lexi58746074319) reported@passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.
-
Dr. Robert Aucoin (@RobertAucoin13) reported@cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters
-
O'bs 🇨🇦 (@obinson) reportedCogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.
-
Leanne Vanoostveen (@LeanneVanoostv1) reported@cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.
-
🇨🇦Wayne🇨🇦 (@Reil76) reported@shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.
-
kait (@kitty_kattkait) reported@catacombsboss @keithurbfan @cogecohelps I said it once I’ll said it again so maybe your retarded *** can understand the person who cut the line is the one who caused the damage, but Cogeco are the ones tasked with the response. Whose “fault” it is is a matter of perspective. Kindly get a ******* life no one asked you
-
Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reportedCogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?
-
Amanda (@Amanda90097805) reported@cogeco There way to many of it going around I was with TD Bank got fraud so many times block people and all fr company that I did know or no account with the company TD have stand behide company not the person with TD you would think they would stand with us but no they never did
-
Rexraptor (@Rexraptor19921) reported@cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage
-
Scott Miller 🇨🇦 (@Prophet12_ca) reportedIs #cogeco down right now? When will it be back up? Any reports?
-
Patricia (@CanuckFootball) reported@cogecohelps I can't access my cable or my internet - can't even access the Cogeco site itself right now to check for outages. (Postal code is P1B 9L6) Can you help?
-
Crystal Vargas (@IConcedeToNoOne) reported@Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.