Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (48%)
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Internet (31%)
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E-mail (11%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (1%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Stoney Creek, Watford, Montréal, Brampton, Kingston, Port Hope, North York, Georgetown, Windsor, Kitchener, North Bay, Sarnia, Brockville and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Stoney Creek |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Lace
(@JackLace6) reported
@cogeco My 2 year contract is coming due and because of the lousy customer service and interruptions in service I will be taking my business elsewhere. Thank you for the inconvenience
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Brittany Anne
(@BrittanyAnne516) reported
@cogeco I didn't lose service until about an hour ago in the Amherstburg area. Are we affected by the outage from the vandelism? I checked our postal code and it says no outage here yet we've lost internet.
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Michael Marchand
(@Mikemmarchand) reported
@BellaBladi @cogeco have you ever received a rebate for services you paid for that you never got? \
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Ryan Kinsella
(@kins17) reported
@cogeco I have no internet in Waterdown and your site says there’s no outage......what’s going on with it?!
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Ed Miedema
(@miedema_ed) reported
Our internet has been down since Monday afternoon. Just wanted to send my appreciation to @cogeco for disconnecting my Internet I’m leaving me a nice little note in the door saying you’re going to do it. #whatareyouthinking #cogecosux #reallyhatecogeco
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AfroZanpakuto
(@ApostleTife) reported
**** Cogeco for wasting my time today.
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Sean Previl
(@SeanPrevil) reported
@cogeco Any news? Still says 9:18 for restoration but that's about 20 minutes away. Is there any chance we'll get service back before tomorrow?
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Reese
(@ReeseLambley_) reported
Cogeco so *** bro wtf
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RiRi
(@Madrid24_7) reported
@cogeco West is down I repeat west is down. I mean still
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sB ClubstaR
(@ClubstxR) reported
@cogeco still no service. And it’s 8 o’clock at night.
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Timothy
(@Timothy09143926) reported
@cogeco Here in Kingston the boxes are always open. You call to let them know you are having drops in service and tell them a box is open outside your home that you know feeds your house and 3 weeks later they show to close the box. Probably someone fed up with disconnects all the time.
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Sean Previl
(@SeanPrevil) reported
@cogeco There are customers at the condo building on Riverside Dr. W just past Crawford that still have no services. Haven't seen a single return of service today even during that brief period we receives texts that the problem was resolved. Thanks for your work, but frustrating.
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Berenica
(@justbvee) reported
Anyone else receive a message from Cogeco that problem is fixed but still have no connection?
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:3c
(@glumeria) reported
lmao i cant reliably take caspr with my internet this bad o<----< what ******** is cogeco doing
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timkn8d
(@timkn8d) reported
@windsoriteDOTca Cogeco has to harden their systems because as more people have internet dependent phones, security cameras and alarms – the bad guys are going to target their lines.
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sB ClubstaR
(@ClubstxR) reported
No stream tonight. As I haven’t had internet (@cogeco) all day, legit since I woke up. And they say it’s some what fixed for majority of clients but... everyone still says it’s down.
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Michael Marchand
(@Mikemmarchand) reported
@ComputerWhiz_ @cogeco customers PREPAY for the service, when the service goes down it means ive prepaid for a service i did not receive.
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Angela
(@MonsterOncer) reported
@SandyGall71 @cogeco Hello I'm not sure they are. I had to call my children off their virtual learning yesterday and it seemed to come back up after school hours but then last night it's gone down again and it's not up this morning for us.
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Jack Lace
(@JackLace6) reported
@cogeco Cogeco customer service definitely needs some improvement to customer care. You gave me a $2.00 discount of of my monthly bill for interrupted services that has happened 3 times in the past month. Bell or Rogers with give one month free for the inconvenience. You give 2 bucks.
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Timothy
(@Timothy09143926) reported
@cogeco Back when ult 30 first came out i got 7 months of free service because it constantly dropped 20x a day. Lots of calls they sent a regional tech who found the issue. A broken cable running from street to distribution box. Once fixed it was better for a few years then came back.
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Caroline Taylor
(@armitaylor1) reported
@cogeco It’s 11:15 pm and still down. Close to Sandwich st.
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Jack Lace
(@JackLace6) reported
@cogeco Cogeco customer service definitely needs some improvement to customer care. You gave me a $2.00 discount of of my monthly bill for interrupted services that has happened 3 times in the past month. Bell or Rogers with give one month free for the inconvenience. You give 2 bucks.
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❄️ Querencia ❄️
(@63Querencia) reported
@gautamvadivel @cogeco Same. By the bridge. Everything's still down. 😕
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Timothy
(@Timothy09143926) reported
@cogeco One time they put a zip tie on it to lock it. Lasted 2 days lol. Glad i switched to bell fibe after that came into my area. We have 3 people in our complex that still has cogeco all the rest went to bell fibe and haven't looked back. Way better service on bell.
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Selkie ❅
(@selkie_crossing) reported
@_sulkygames 20,000 bees woulda fixed my internet issues faster than Cogeco did. Just sayin'.
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Bradley Lauzon
(@LauzonBradley) reported
@sytinvitations @cogecohelps I wouldnt go off that. Everytime I have no service cogeco says its fine
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TMarkovic
(@TB_Markovic) reported
@cogecohelps @cogeco your internet server is down, for about the 5th time in this short year so far. I’d appreciate if there was a number or clear way to report an outage as the website is useless & confusing to navigate, & it seems nearly impossible to contact customer support
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April Walsh
(@April4444) reported
@ClubstxR @cogeco Are you in the west? I'm still down and over it.
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jeff
(@RandomSkeptic) reported
@cogeco Still no service near the University either...
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Angela
(@MonsterOncer) reported
@cogeco Hello we came back up yesterday about 5:00 p.m. but then last night around 11:30 it went down again and it's still down this morning. We're in the West end near College and Campbell