Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (23%)
• Wi-fi (14%)
• Total Blackout (6%)
• E-mail (4%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Oakville, Brampton, Sherbrooke, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

City	Problem Type	Report Time
Toronto	Wi-fi	4 days ago
Toronto	Total Blackout	7 days ago
Oakville	Phone	11 days ago
Brampton	Internet	12 days ago
Sherbrooke	Wi-fi	12 days ago
Toronto	Internet	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sport Junkie (@adrenalinehooks) reported 1 minute ago

  @cogeco let's get this issue with Sportsnet fixed!! I am paying for a service and not able to see the game this afternoon!!

• 
  Prime92 (@Prime921) reported 2 minutes ago

  @Andywarski I bet you poor bastards have Cogeco internet.

• 
  Allan Gao (@Allan_Gao12) reported 2 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  john (@leafsfan381) reported 5 minutes ago

  @CanucksFirst1 @cogecohelps @cogeco We had Roger’s doing this **** awhile ago they came at 8:45 at night I was at work my wife was there alone dude asked her where I was and if he could come in I called them and lost it and they told me there allowed to door knock till 11pm I said if you ever come back It’s over.

• 
  D.S (@Davidschonitz) reported 5 minutes ago

  @scully_russell @cogeco Damn, GGs for all of us on their network. Probably not a quicknfix if it's this widespread.

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 7 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  Allan Gao (@Allan_Gao12) reported 10 minutes ago

  @cogeco I cancelled my internet service after my contract had expired, but you deliberately violated CRTC rules and charged me a $75 early cancellation fee. I emailed you about this issue, but you have ignored us. Do you regularly treat your customers this way and deliberately overcharge

• 
  Ultra MAGA Kelly (@KellySuzanne9) reported 10 minutes ago

  @corpcapture @cogeco All internet down around central Texas. Was this an attack ?

• 
  Mike (@michaelzapper) reported 10 minutes ago

  @cogecohelps Hey Cogeco. I was made aware that something on my network is being used without my permission to participate in cyberattacks. Would you be able to tell me the time this occurs if I called in

• 
  Hugh G Azzol (@MrTuffster) reported 15 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  MamaStyles (@MamaStyles77) reported 15 minutes ago

  Can someone please help us.I have a injured knee and Tati has been seen at the clinic for strep throat I also don’t have a working phone and Cogeco has made a ticket and doesn’t know why I cannot walk home.I scrounged change to get here and I’m glad I did as she has strep. 😭

• 
  Alan Cross 🇨🇦 (@alancross) reported 23 minutes ago

  Oh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 25 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  TheBigM (@johnref59) reported 26 minutes ago

  @CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.

• 
  O'bs 🇨🇦 (@obinson) reported 29 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

• 
  eppigy (@eppigy) reported 32 minutes ago

  @cogeco what’s up with the network in eastern Ontario? Expected up time!? Even your site is down.

• 
  PWindsor (@PWindsor2) reported 33 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  Smurfetteqt (@smurfetteqt) reported 33 minutes ago

  Shocking, another Cogeco outage. Going on 30 mins. @cogeco @cogecohelps

• 
  JerryP (@yarop) reported 35 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  Bob Loblaw (@Avocado26430508) reported 36 minutes ago

  @cogecohelps My intention is to get some customer service any way possible. Seriously frustrated with how ****** cogeco operates.

• 
  Maple Leaf Fan (@Maple_Leaf_Fan) reported 38 minutes ago

  @KellySuzanne9 @corpcapture @cogeco They say no such thing. Stop making **** up. Grow up

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 41 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  kevin (@ezrock_tor) reported 43 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  JerryP (@yarop) reported 44 minutes ago

  @Allan_Gao12 @cogeco Cogeco customer service is piece of crap. I don't need to chat with AI, or listen for 10 minutes how to unplug the modem. When I need help, I need to talk to live pearson. And when I choose that option, I hear: Thank you for calling Cogeco. Good bye!.click. Unacceptable and rude

• 
  Evan Cochrane (@cochrane_evan) reported 46 minutes ago

  @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

• 
  Dr. Robert Aucoin (@RobertAucoin13) reported 48 minutes ago

  @cogeco Epico is the worst technology I've seen since the 1990s but I am sure @cogeco is saving money for their shareholders and that's all that matters

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 50 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  Crystal Vargas (@IConcedeToNoOne) reported 51 minutes ago

  @Reil76 @Bell I'm having issues, too for days! And, today, my cell won't charge. With is going on? PS...Cogeco is wayyyyy better than Bell.

• 
  Rexraptor (@Rexraptor19921) reported 51 minutes ago

  @cogeco outage again in Kingston. This is absolutely ridiculous. 3rd outage in less than a week. They make us pay a premium just so we have 3 outages in less than two weeks. We better get compensation for this BS. Fix your internet. #cogecooutage

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 59 minutes ago

  Looks like @Cogeco has a major outage in Trenton and maybe even wider.