Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (52%)
• TV (24%)
• Wi-fi (15%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Toronto, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, Brampton, West Lincoln, Brockville, Pembroke, Vancouver, Nepean, Bells Corners, and Ottawa.

City	Problem Type	Report Time
Toronto	Internet	4 hours ago
Thorold	Internet	4 days ago
St. Catharines	Internet	6 days ago
Toronto county	Internet	7 days ago
Toronto	Wi-fi	7 days ago
Montréal	Internet	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MANISH AHLUWALIA (@ahluwaliamanish) reported 3 minutes ago

  @cogeco @cogecohelps terribly disappointed with the manner in which customer is treated by the so-called Loyalty team. I would not recommend anyone taking Cogeco’s internet!

• 
  Elle Jensen💕🇨🇦 (@Michels_elle) reported 7 minutes ago

  @cogeco Terrible!

• 
  Dianne Williams (@SDM_1900) reported 9 minutes ago

  @cogeco STILL HAVING PROBLEMS!!!

• 
  kait/POODY (@kitty_kattkait) reported 13 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  Canadian Dividend Investing (@CDInewsletter) reported 15 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  Lexi (@Lexi58746074319) reported 16 minutes ago

  @wallygator23 @cogecohelps @cogeco Exactly. Huge outage and no post on X. They don’t answer the phones either. It’s bare minimum of customer service.

• 
  Jessca (@Enna_Acssej) reported 18 minutes ago

  @YYZ2YGK @cogeco Well...I don't think they chose it? I mean who knows I guess! But it's still not a good service. I have had the worst experience with them and more outtages than I ever had with bell fibe. I switched because bell got crazy pricey but **** it's worth it at this point.

• 
  G (@GMan008EEN) reported 18 minutes ago

  @cogeco outage in Kingston

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 19 minutes ago

  @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 21 minutes ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  Scott Miller 🇨🇦 (@Prophet12_ca) reported 23 minutes ago

  Is #cogeco down right now? When will it be back up? Any reports?

• 
  The Wise Elephant (@TheElephante) reported 27 minutes ago

  Cogeco out again. Seriously **** this stupid company.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 29 minutes ago

  @cogeco not just cancelling the Cogeco mobile, I'm helping Cogeco by cancelling my internet service too... now cogeco won't ever have to worry about me again, problem solved

• 
  JMFH (@HeideckerJoel) reported 32 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  Torontonian (@YYZ2YGK) reported 33 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  Kenbmac (@kenbmac) reported 34 minutes ago

  @cogeco My service is so slow I can hardly get online. Seguin, On

• 
  Oasis0430 (@smercer0430) reported 38 minutes ago

  @cogeco is Oakville down right now??

• 
  Sampson.d.ramm (@SampsonRamm) reported 41 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  RAJA’s Picks (@RajaPicks69) reported 42 minutes ago

  @cogeco Internet is down in Kingston area fix it ASAP you ******* morons

• 
  Fyble (@Fyble) reported 43 minutes ago

  @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

• 
  mike caldwell (@caldwellport) reported 45 minutes ago

  @cogeco Any estimated time of service return.

• 
  Phil Nickerson (@PhilNickerson2) reported 47 minutes ago

  Hey @cogeco, your internet service is appalling. Starlink, here we come. 🤬

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 50 minutes ago

  @cogecohelps I have unable to reliably work from home. My children have been unable to watch tv or stream. I missed a great tennis match. We said many times that it must be an issue in our area and cogeco insists it’s not.

• 
  💯JT.💯 (@JimmyT2022) reported 51 minutes ago

  @RickL77253254 @cogeco Their service suuuuuucks

• 
  Soki Lawson (@sokilawson) reported 51 minutes ago

  @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 52 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Hugh G Azzol (@MrTuffster) reported 53 minutes ago

  @cogeco Start running the lines legal height. You’d probably have less issues.

• 
  Hugh G Azzol (@MrTuffster) reported 54 minutes ago

  @cogeco Shoddy service like this from any provider will push more to go towards starlink

• 
  S T Lake (@Stabatare) reported 1 hour ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  Norm (@quietlybless) reported 1 hour ago

  @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc