Cogeco service status: outage reports and connection issues
Why is my Cogeco service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Problems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
- Internet (53%)
- TV (25%)
- Total Blackout (8%)
- Wi-fi (7%)
- E-mail (3%)
- Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Burlington, Toronto, Oakville, West Lincoln, Belleville, Windsor, Ajax, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, and Georgetown.
| City | Problem Type | Report Time |
|---|---|---|
 Burlington
|
TV | 1 day ago |
|
Burlington
|
TV | 1 day ago |
|
Burlington
|
Wi-fi | 1 day ago |
|
Toronto
|
Wi-fi | 1 day ago |
|
Burlington
|
TV | 1 day ago |
|
Burlington
|
TV | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Erik Boivin (@tattooPeel) reportedWhy would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!
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Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
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Terry (@gr8playz) reported@cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?
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Bradsports (@Bradsports2) reported@cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx
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nima hojjati (@nimahojjati) reported@cogeco don’t ever waste your money! They’re a fraud company. They won’t even let you cancel the service or answer the phone!! 💩
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SAF (@MUgowanne) reported@cogeco I have been trying to cancel my service and I have tried to call for over two weeks and a rep ends up transferring me to an extension nobody picks! Seems like I am forced to keep a service. I just got a bill asking me to pay when I already returned the modem. Kindly fix
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Scott Dillon (@dillon4412) reported@cogecohelps @cogeco Again tonight no Detroit feed. I really have to get rid of Cogeco. Who in Canada wants the Colorado feed. Thanks Cogeco for always disappointing your customer. @COGECOSUCKS
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Scott Dillon (@dillon4412) reported@cogecohelps Why are you making this so hard? I live a hour and half from Detroit. I want to get the Detroit feed every night. Cogeco for some reason never puts on the Detroit feed. I know it is not Rogers's fault. The one night I complained. Cogeco during the game flipped to the Detroit feed
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HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
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Nilo (@TheDanilo) reported@cogeco @cogecohelps Can u explain why my in-laws home was the only house on the street without service during the outage while their next door neighbours beside them and across the street with Cogeco had service???? Doesn’t make sense.
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RealStevenJames (@RealStevieJames) reported@cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!
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Bradsports (@Bradsports2) reported@cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx
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Soulful (@JazzinHockeyGrl) reported@MadHatter1167 @TSN_Sports Cogeco is down
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Mel 🇨🇦 (@Melbell1013) reported@Bell I have just had the worst customer service experience trying to change my ridiculously high bill. Transferred twice, lastly, to the loyalty department. Was on for over 40 mins to only be left sitting. I finally hung up. You need to sort yourselves out! @Rogers @cogeco
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Robyn (@robynsmills) reported@cogeco why do you charge an arm and a leg for services that crash CONSTANTLY?! Each time an issue comes up… you increase your prices….
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Karen Favaro (@FavaroKaren) reported@cogecohelps you guys are a joke here in Belwood ON. 2 years of the shittiest service from @cogeco Time to switch back to @bell.ca
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Crypto_10 (@Crypto_10_10) reported@cogeco @cogeco Congratulations — you guys officially have the worst customer support in the market.
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Jenny 🇨🇦 (@jennylee198) reportedAnyone else in Hamilton having internet issues? #Cogeco
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The Terrible Hook (@TheTerribleHook) reported@cogecohelps I don't let anyone push me around but I push back with a custom-made style that's "Deadpool meets Downton Abbey", Jodi. I even have a service award for it. #Cogeco
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Iqbal Faizer (@IFcomic) reported@Bell .. trouble shoot and ensure connections are tight when installation guy was already supposed to do that and won't just send him back. Problem still unsolved. You're a bloated monopoly that's grossly inefficient. We'd have stayed with @Cogeco with its better staff, but crap tech.
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Proof (@Proof187) reported@cogeco is Cogeco down in the milton area? I can’t connect to the website or my router.
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Ravi (@ravira) reported@StampsForever_1 @3DownNation I have Cogeco and it was absolutely a TSN issue.
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ian jason bradley (@ianjasonbradle1) reported@cogeco Yeah I don't know what's going on with your company but whoever came out did my internet. It's definitely not working and I was told there was maintenance going on. I looked now there's no notification. I reset my modem and still not working. What the Hell
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Tim-Wit (@timlewisgeddes) reported@cogecohelps It’s all fixed now, but it’s generally a pita. Why shouldn’t I go to Rogers or Bell? I had a Cogeco door knocker talk me into $110 a month and now it’s turned into $150 a month. I feel I got scammed.. why don’t we have NHL network? So many reasons to change providers atm
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GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported@cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"
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Jeremy- Now what? (@Bubba_76) reported@TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it
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Agent Kujan (@LoneSlug) reported@cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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AnarQueso (@AnarQueso) reported@alancross @cogeco Cogeco is, by far, the worst telecom service I've ever had the misfortune of dealing with. Switch to anyone else.