1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Cogeco
Cogeco

Cogeco service status: outage reports and connection issues

Why is my Cogeco service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  • 51% Internet (51%)
  • 24% TV (24%)
  • 14% Wi-fi (14%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Oakville, Brampton, Sherbrooke, Toronto, Welland, Thorold, St. Catharines, Toronto county, Montréal, Hamilton, Burlington, West Lincoln, Brockville, Pembroke, and Vancouver.

CityProblem TypeReport Time
Oakville Phone 2 days ago
Brampton Internet 3 days ago
Sherbrooke Wi-fi 3 days ago
Toronto Internet 3 days ago
Toronto Internet 3 days ago
Welland TV 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • itsterki
    terk (@itsterki) reported

    @endofsuburbia @MikeDoris @cogeco Satellite internet is *** compared to fibre, slow speeds, more latency and a stormy day? Say goodbye to internet

  • YYZ2YGK
    Torontonian (@YYZ2YGK) reported

    @cogeco Will be calling Cogeco shortly to find out when my plan ends. Being with Cogeco has been a nightmare, saving a little bit of money each month isn’t worth the aggravation. Cogeco ALWAYS seems to be down for one reason or another.

  • LynRandom1965
    LynRandom1965🇨🇦 (@LynRandom1965) reported

    @blogTO Rogers just hiked my phone. Cogeco just hiked my tv. What ******* ever. Tell me something new. It's called a **** the consumer monopoly.

  • quietlybless
    Norm (@quietlybless) reported

    @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

  • Fyble
    Fyble (@Fyble) reported

    @cogeco You really affected work from home people. Also - your customer service call centre is awful. Can’t get a hold of anyone.

  • charmedone11
    Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogeco outage in Renfrew

  • extremeXmetal
    💀extremeXmetal💀 (@extremeXmetal) reported

    @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

  • touchescodling
    The Son of God (@touchescodling) reported

    @natasha_stylz Switch me internet from Cogeco to Bell because it was cheaper. Sorry me dweet cause a bay problems

  • kitty_kattkait
    kait/POODY (@kitty_kattkait) reported

    @keithurbfan @cogecohelps NO ******* **** HAHAHAHAH did I say a cogeco employee did it on purpose or that they’re too ******* slow? No you **** all I said was the internet was down and where I was located you ****

  • kenbmac
    Kenbmac (@kenbmac) reported

    @cogeco My service is so slow I can hardly get online. Seguin, On

  • ComingInHotSens
    Coming In Hot (@ComingInHotSens) reported

    @SensFan4Life199 Just our luck there was a Cogeco outage yesterday. Cousins crashed the wifi! #shedwifi

  • blueice1980
    B.Ray (@blueice1980) reported

    @cogeco Is north bay part of this outage

  • quietlybless
    Norm (@quietlybless) reported

    It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

  • SusanJCreer
    Susan J. Creer (@SusanJCreer) reported

    in the lobby of both bldgs in my complex b/c apt. residents to not get parcel delivery, despite the "door to door service fees" we pay. Cogeco, Bell, Rogers all have parcels sent here for many tenants....The Shopper's Drug Mart at the University Plaza, Dundas, ON is bad...

  • Reil76
    🇨🇦Wayne🇨🇦 (@Reil76) reported

    @shoegirl68 @Bell Ya I’d switched to cogeco for awhile, and then bell sucked me back with a deal too good to turn down.

  • Fyble
    Fyble (@Fyble) reported

    @cogeco Is there an update on this? Bell is a good alternative if you can’t provide good customer service

  • quietlybless
    Norm (@quietlybless) reported

    @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

  • SharonDesRO
    Sharon Desr (@SharonDesRO) reported

    @MrStache9 All my kids had cells so I killed my landline 14 years ago. Cogeco pissed me off so bad I also killed my internet connection with them and went with some place local.

  • Barsky420
    Barsky (@Barsky420) reported

    @justin_sens @Johnny_Tins @SteveOnSens Virgin and Cogeco respectively but have spent numerous unfortunate years with both Rogers and Bell as my phone service provider

  • HeideckerJoel
    JMFH (@HeideckerJoel) reported

    Hey @cogeco you are down across the province. How about an update

  • blairs1
    Blair (@blairs1) reported

    @cogeco appreciate you trying to get my business back but don’t think sending your door to door sales people out with the worst air quality is the way to go. Cc: @cogecohelps

  • styttsvillain
    Spartachat (@styttsvillain) reported

    @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

  • ezrock_tor
    kevin (@ezrock_tor) reported

    @cogeco hi,jodi thank you reach me. It's little but upset last night when system outage,and no phone support and no outage shows in your website.

  • sokilawson
    Soki Lawson (@sokilawson) reported

    @cogeco Just got off the chat with one of your very unhelpful support staff. I truly wonder you’d need me to type out every single information on my profile when you can send me a security code for my confirmation using my name and ac number ive given. I may have to jump ship

  • colinpurcellx
    Colin Purcell (@colinpurcellx) reported

    @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

  • Lesley_Bergen
    Lesley (@Lesley_Bergen) reported

    I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

  • edworthy37
    Dogder16 (@edworthy37) reported

    @cogeco No internet connection problem here yet

  • cochrane_evan
    Evan Cochrane (@cochrane_evan) reported

    @cogeco Will this be resolved by tonight? Or are we looking at a mutiple day outage?

  • JimmyT2022
    💯JT.💯 (@JimmyT2022) reported

    @MrStache9 We just went to Cogeco business i can’t be happier and 1g down 1 g up cheaper than i was paying bell for their **** 10 mbps crap that was only available

  • shoegirl68
    Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported

    @Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great