Cogeco Outage Report
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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Internet (56%)
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TV (24%)
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Total Blackout (8%)
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Wi-fi (6%)
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E-mail (4%)
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Phone (3%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Montréal, Niagara Falls, Scarborough, Kingston, Calgary, Milton, Mississauga, Georgetown, Brampton, Kemptville, Waterdown, Peterborough, Ottawa and Unionville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Aj@¥
(@Ajay_Syfy) reported
@cogecohelps @cogeco Help it make sense - I pay extra $35 for superspportspack with 35 channels & paid for sportsnet bundle with 6 sportsnet channels. Today the 2 NBA game I want to watch are on new sportsnet 360 channel that you have to add. Seems like a money grab scenario?
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chris toreos
(@ImToreos) reported
Now completely down... @cogeco talk to you at 8am! :)
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Ashley
(@redPhoenix0301) reported
@amber122185 @w8cjs @cogeco I actually preferred Rogers, and there is much worse. Bell is pure garbage. They charge out the *** for really ****** service, and they conveniently forgot to tell us that our Internet wasn’t actually unlimited. Imagine our surprise when we got the bill.
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Murbrab
(@murbrab) reported
@cogecohelps I get that they are trying to fix it, my frustration is the glib use of the ‘sorry for the inconvenience’ message. If @cogeco was more focussed on providing excellent service and value for money given what we pay each month, the use of glib meaningless phrases would be zero
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Doug Pirko hopes to be regarded as mildly amusing.
(@waiwode) reported
If Cogeco didn’t own the wires, locally, I wouldn’t stay with them. 2 tech appointments missed with “they called and there was no answer” not matching up with my blank calls rec’d/missed display. Cogeco is the worst.
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Paul Speck
(@PaultSpeck) reported
@cogecohelps @cogeco Really? This is your response? Do you think it is responsible to ask people to get in line at the Post office to return a broken tv converter? Do yeah think you may just want to wait until the LOCKDOWN is over??? WTF
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Murbrab
(@murbrab) reported
@cogecohelps Cogeco is currently experiencing no service with the TV and internet services on WHITE LANE in OAKVILLE. Technicians are working diligently to restore your service(s) and a follow-up message will be sent when the outage has been resolved. Please note that text messages are only
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Luc Su
(@luckylucas29) reported
@cogecohelps experiencing an outage in Kingsville, ON, N9Y2E4. Tried resetting modem with no luck. Didn’t see any notice on Cogeco site that the area is experiencing an outage.
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Liney G
(@LineyGray) reported
My internet makes me want to throw myself off of a bridge. Sounds dramatic I know but I'm back to basement reception which ain't terrible but I miss my friends and family and it sucks that I can't go to their online hangouts bc @cogeco is the worst internet I've ever experienced
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Karen Mackenzie
(@Moonfaeriegra) reported
from
Sarnia, Ontario
Cogeco is down in Sarnia - I have no tv, internet or wifi @cogecohelps and #cogeco.
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mikedge
(@edgemik) reported
@bed_romper My internet connection went down. COGECO cannot take this level of hotness!’
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Josh🍊
(@ViperTheShowOff) reported
@DenverStruck_ @cogeco Doesn’t help 2Ks severs are breaking
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Murbrab
(@murbrab) reported
@cogecohelps @cogeco But you don’t even public show on your website that there is currently a problem, are you trying to hide real service issues @cogeco
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco It doesn't happen during your operating hours so there is no way anyone is ever able to help me.
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Brian Munroe
(@BrianJMunroe) reported
@cogecohelps is Cogeco internet down in Stoney Creek?
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chris toreos
(@ImToreos) reported
@cogecohelps @cogeco Appreciate that, last time i called i got a message saying "Please call during the hours of 8am and..." and using twitter is almost impossible when the issue is occurring. So mid afternoon around now is the only time I am able to use my Internet.
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Robk Reacts
(@RobkReacts) reported
Hmmmm @cogeco is epico down now in windsor?
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Johannes
(@JohannesV85) reported
@cogeco Can’t access MyAccount, reset password, called Tech Support, they removed and made new account. Still unable to access it. Says password and username doesn’t match. Very frustrating. Guess you don’t want me to pay my Bill?
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Andrew Koltun
(@KoltunAndrew) reported
Hey @TekSavvyBuzz it's shady that when I change internet plans, you charge for the new service on day I subscribe, not the day the new internet its connected (2 weeks ltr). Intentional overbilling & leaving it to customers to correct you isn't a good practice. Moving to @cogeco
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🇨🇦Matthew Dunn🇨🇦
(@the905guy) reported
@cogeco I tried to get EPICO. The person on the phone actually talked us out of it saying it was far too expensive and not only would it cost more to get it I’d get slower internet. Firstly re-train on sales. And it’s never good to not get people on new stuff
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netjel
(@netjel) reported
@cogecohelps 2 separate calls and a visit from a tech. Was told FX on demand would be fixed by Monday. It is finally “back” but ONLY via the on demand button and ONLY showing The Americans season 1&2 Meanwhile I can stream all kinds of stuff from web using cogeco log in?? Help
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James Lavender
(@Lavee76) reported
@cogecohelps still having connection issues. Phone and internet are dropping regularly today in #haltonhills. Did a modem restart a couple of days ago but today has been 1.5hrs w/o internet. Any help is appreciated.#Cogeco
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DJ Willett HTD4L
(@DJWillett2) reported
The wifi is down @cogeco the fernes shutdown tonight is going to be cold and boring @MoeSargi
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Jack Greenberg
(@jackwgreenberg) reported
@cogeco - Having issues with WiFi. Is there a blackout in Oakville right now?
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Mike😷 🇨🇦
(@MikeIsCanadian) reported
@jackwgreenberg @cogecohelps Cogeco Cable went down for me in Burlington.
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Murbrab
(@murbrab) reported
@cogecohelps @cogeco Unfortunately help is the last thing you folks have been all day
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Murbrab
(@murbrab) reported
@cogecohelps It’s more than an inconvenience now, a blip in service is an inconvenience, over 4 hours of outage in the middle of the day needs another description - shocking service provision by @cogeco comes to mind. But after all we are just customers, why would we matter
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Doug Pirko hopes to be regarded as mildly amusing.
(@waiwode) reported
It has taken @cogeco 11 days and 4 service calls to ascertain there is a problem with the external cable. The “No internet” saga continues.
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Paul Speck
(@PaultSpeck) reported
Hey @cogeco. Thanks for charging me $350 because I didn't return your broken tv converter. I guess you didn't get the memo but we are in a lockdown due to a thing called COVID 19 and everyone is trying to stay home unless it is important. Tone deaf losers!
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George Jungle
(@George_Jungle67) reported
@cogeco Does this service work on devices such as firetv or android tv?