Cogeco Outage Report
Why is my Cogeco service not working?
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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Cogeco compensate me for the outage?
The recent Cogeco outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Cogeco if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Cogeco has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Cogeco users through our website.
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TV (41%)
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Internet (40%)
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E-mail (8%)
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Wi-fi (5%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent Cogeco outage reports came from the following cities: Toronto, Sarnia, Barrie, Harrow, Windsor, St. Catharines, Napanee, Oakville, Peterborough, Guelph, Brownsburg-Chatham, Chatham, Steinbach, Belleville and Petawawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Sarnia |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Royal
(@Royal42400885) reported
@cogecohelps @cogeco So, you don't want to do anything about horrendous customer service but you want me to read your terms of service? how does that makes sense??
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Royal
(@Royal42400885) reported
@cogecohelps Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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FunB-TV
(@FunBTVYT) reported
@IronSmithyTV @cogeco I feel the struggle, we have one provider here and they can pretty much get away with what they want here, so if they go down it takes them forever to get things fixed, will be right here waiting for the streams sir.
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps @cogeco correct me if if wrong but it's the service providers responsibility to stop spam calls as the CRTC regulations dictate? no call lists etc....
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🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
@chucklz86 @ONgov Rather ironic that this is announced and my @cogeco internet goes down again today. Let’s spend that money quickly.
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Donnie Mack
(@unkhoolist) reported
i've now been on hold for 15 min 30 sec to cancel my phone service with @cogeco the webpage makes it much easier to upgrade service than cancel
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David
(@Sparks_DJH) reported
@cogecohelps Cogeco Internet has issues in #petrolia the network congestion in the morning doesn't allow you to work from home. There were no issues in #oilsprings. Move to Petrolia and nothing but poor performance. Move from village to town and nothing but issues.
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Gretchen Lee
(@GLP75) reported
Once again @AtlanticBBInc fails to respond on the DM platform they directed me to use. Hours wasted trying to get some resolution to the challenges I’ve experienced as a new customer. Hey @cogeco are you paying attention to how the US arm is tanking your customer satisfaction?
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogecohelps @cogeco @CogecoBusiness Hi, it turned out that the guy I got, who I could barely understand, was a residential customer guy and he didn't ask me if I was a business customer until well after 12 minutes. I eventually got someone useful.
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Brian: Detective Lt. Police Squad 🇨🇦
(@HeSlimedMe__) reported
My internet is ****. Cogeco has the shittiest internet service ever. Im sure glad i dont pay for it.
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Marika Breeze
(@WhateverMarika) reported
@PetroliaIndie Very happy I can watch this one! It's too bad most of us county folk couldn't access the YourTV debate since we don't have Cogeco. I am looking forward to what I assume will be a spirited debate.
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Lo🕉
(@Lo____) reported
@cogecohelps @cogeco This is my 72 year old mom’s cable service… she has no idea if she should watch “M1010DHist” or not when the description is even cut off. Really?
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ً
(@RolleDB1) reported
FIX YOUR **** @cogeco
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Royal
(@Royal42400885) reported
@cogecohelps @cogeco I am providing free exchange and uncensored ideas. too bad if you don't like that your agents don't provide 'excellent customer service'
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Trish
(@Trishy_R) reported
@cogeco @cogecohelps Anyone else having issues in Stoney Creek. I checked the map it said it was resolved at 4am. Mine just went out about 15 mins ago.
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Royal
(@Royal42400885) reported
@cogeco Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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Grant Buchan-Terrell
(@OntBizAttorney) reported
@cogeco @CogecoBusiness Your telephone support is atrocious!!! 11 minutes to verify account so far, on hold. Incompetency. #fail
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Voice2021
(@CANVoice2021) reported
@cogecohelps Postal code N7T1E5 have an outage my cogeco just dropped and the lights on modem come back and drop again.
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Erc820
(@erc820) reported
@IronSmithyTV @cogeco 8-10 days to be without a service that is already existing is a REALLY long time.
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Michael Marchand
(@Mikemmarchand) reported
@cogeco Can I get some help in blocking calls to my cogeco land line. you can use the Call Blocking feature, you must activate it. Just dial *60,then #01#, then 3." on page 14 welcome guide online. this does not! work .an automated response "request cannot be accepted
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Royal
(@Royal42400885) reported
@cogecohelps Excellent customer service - that's what CSRs say. Been on hold 50mins. That's excellence???!?!?!? Can't image what COGECO would do if you hated me - What a joke!!!
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Casey Jaymz ✝
(@Casey_Jaymz) reported
@cogeco I'm getting sick & tired of my internet cutting out every early morn! I don't pay almost $200 a month to have these annoying problems!!! Sincerely A Fed Up Customer!
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🇨🇦 LuvMyJays ⚾️ Double vaxxed!
(@SuzanneHouser) reported
@cogecohelps My question: why is Cogeco selling a package without advising the app doesn't work on the TV right now?
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps @cogeco is it me or does it seem like cogeco has a financial stake in ignoring criminal calls trying to extort from your customers by charging 5 / month to have these illegal calls stopped.? perhaps a lawyers complaint to the CRTC might be in order.
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Jay
(@jswarley29) reported
@cogeco your equipment is garbage. The DVR only ever seems to work when it wants to. I had a one pass set up that’s been recording the same show week after week and tonight it just decided not to record. This happens constantly. I can’t wait to cancel your service for good.
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Royal
(@Royal42400885) reported
@cogeco After 1 hours and 10 mins COGECO disconnected what a joke customer service
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Megan Faherty
(@HustonMn) reported
Is there an issue with @cogeco in Niagara? We pay for 1gb and we're only getting 128Kbbs #cogecoissues #internetissues
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Royal
(@Royal42400885) reported
@cogeco Called for a service upgrade and got service called instead - excellent customer service - what a joke
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IronSmithy
(@IronSmithyTV) reported
@cogecohelps @cogeco I have called the service line and was told 8 to 10 business days... that's a long time away from my community and my work! Having called should I still fill out the form you mentioned? Thank you for reaching out!
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Jyroth
(@Jyroth_) reported
@cogeco **** yourselves