Cogeco service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Cogeco reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (51%)
• TV (19%)
• Wi-fi (17%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (1%)

Live Outage Map

The most recent Cogeco outage reports came from the following cities: Montréal, Toronto, St. Catharines, Mississauga, Oakville, Brampton, Sherbrooke, Welland, Thorold, Toronto county, Hamilton, Burlington, West Lincoln, Brockville, and Pembroke.

City	Problem Type	Report Time
Montréal	Total Blackout	4 days ago
Toronto	Wi-fi	5 days ago
Montréal	Wi-fi	5 days ago
St. Catharines	Wi-fi	5 days ago
Mississauga	Internet	10 days ago
Toronto	E-mail	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Spartachat (@styttsvillain) reported 6 minutes ago

  @jasonyork33 @ComingInHotSens You guys get Cogeco on that bad boy?

• 
  Sport Junkie (@adrenalinehooks) reported 10 minutes ago

  @cogeco when are you going to have the issue with Sportsnet resolved!!?? It has been 24 hours now! This is ridiculous, I want the service I am paying for

• 
  Rod Marois (HE/HIM) (@patchcollecter) reported 12 minutes ago

  WAS ANY ONE ELSES NET DOWN IN PTBO ONT FOR COGECO I THINK THE DUMB ASSES CUT ME OFF WITH OUT NOTICE :::::::

• 
  Lexi (@Lexi58746074319) reported 14 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  Ciel21 ♠️♦️♣️💜🇨🇦🍁 (@Ciel2114) reported 14 minutes ago

  @MamaStyles77 @cogeco @cogecohelps Steven, Sandra or whoever is on right now, help Member get her service or funds restored. She could not make calls during hospital trip this week. That is concerning. Do better.

• 
  S T Lake (@Stabatare) reported 20 minutes ago

  @cogeco Your INTERNET IS **** AND ISNT WORKING ANYWHERE IN BELLEVILLE ONTARIO!!!!

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 21 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  The Wise Elephant (@TheElephante) reported 21 minutes ago

  Cancelling Cogeco after this. Wtf is wrong with these people

• 
  Connor✝️ (@SportsDynamics9) reported 27 minutes ago

  @cogeco wifi down in cornwall is this server wide?

• 
  Lola 🇨🇦🏟️⚾🍸 (@shoegirl68) reported 31 minutes ago

  @Reil76 @Bell Left bell because of these issues..fibe doesn't seem better.. Cogeco internet.. knock on wood..has been great

• 
  Norm (@quietlybless) reported 33 minutes ago

  It says FF but as you can see , the screen does not move. Another hot day , indoors with s**t-ball service from @cogeco @CRTCeng

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 35 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time

• 
  Oasis0430 (@smercer0430) reported 35 minutes ago

  @cogeco is Oakville down right now??

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 36 minutes ago

  @cogeco @cogecohelps Do you think people have no jobs, that your accounting dept closes at 5PM ? How is some one who has to work during the day, supposed to get help ? How am I supposed to pay my Mobile bill or setup payment, when your online portal doesn't have this option ?

• 
  Allan Gao (@Allan_Gao12) reported 41 minutes ago

  @cogeco I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers?

• 
  JMFH (@HeideckerJoel) reported 43 minutes ago

  Hey @cogeco you are down across the province. How about an update

• 
  fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 POPS 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported 46 minutes ago

  @LaciMarieKnight The CRTC controls all in Canada & creates regional monopolies , allowing companies to continue giving poor service at high prices. Bell Canada is the worst of the worst with Cogeco and Rogers close behind. They render only services they have to give while controlling what we see.

• 
  B.Ray (@blueice1980) reported 47 minutes ago

  @cogeco Is north bay part of this outage

• 
  Alan Cross 🇨🇦 (@alancross) reported 48 minutes ago

  Oh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:

• 
  Bob (@DogLifeOntario) reported 49 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  🇨🇦Wayne🇨🇦 (@Reil76) reported 49 minutes ago

  @IConcedeToNoOne @Bell Ya I had no issues with cogeco, but bell gave me a deal I couldn’t pass up. Wish I would have now.

• 
  MamaStyles (@MamaStyles77) reported 51 minutes ago

  @cogeco mobile hasn’t worked for me for months.Calls dropped all the time,no days off and on.For the last week my phone won’t call out.7 hours on the phone with various departments.Paid my bill. On hold 2 hrs today.find out they won’t help me as they cut my non working phone off

• 
  urskims (@Urstrulykarims) reported 52 minutes ago

  @cogeco Oakville north since 2pm down, customer support not connecting , chatbot useless . Bad customer support .

• 
  Dogder16 (@edworthy37) reported 53 minutes ago

  @cogeco No internet connection problem here yet

• 
  CRASH (@asharpe004) reported 55 minutes ago

  @cogeco What’s the image showing? Is this one wire damage responsible for the issues in numerous cities?

• 
  Therese (@theresemacdona6) reported 58 minutes ago

  @Cogeco get back to me please. Internet going down several times last couple of days! Not happy. @Cogecohelps

• 
  🇨🇦 Make It Home YGK (@MIHomeYGK) reported 1 hour ago

  Massive Cogeco outage affecting internet connections and retail POS services, also causing collateral slowdown of other data services as large numbers of customers attempt to temporarily switch to personal cellphone hotspots.

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 1 hour ago

  @cogeco careful when wanting to start with this company, I am late paying my mobile bill, 35 dollars, so cogeco suspended my account over 35 dollars, yes 35 dollars late 12 days so to help them out it's best to CANCEL the service it won't happen again problem solved

• 
  JerryP (@yarop) reported 1 hour ago

  What a crappy service it is. Calling customer service twice, and after listening each time for a while for useless suggestions, I heard: "Thank you for calling Cogeco ", and was disconnected twice. How disrespectful and rude it is. I'm done with Cogeco.

• 
  narr 🌴 (@notnarr) reported 1 hour ago

  @mscranny @kwebber14 @cogeco Bell is bottom of the barrel slop. The slowest and least reliable wifi in Canada hands down. I’ve tried every wifi in my area and Cogeco has been the best besides all these dumb outages