Cogeco Outage Map
The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 94 |
| Welland, ON | 25 |
| Burlington, ON | 22 |
| St. Catharines, ON | 21 |
| Hamilton, ON | 18 |
| Sarnia, ON | 15 |
| Kingston, ON | 13 |
| Mississauga, ON | 13 |
| Niagara Falls, ON | 12 |
| Windsor, ON | 12 |
| Montréal, QC | 11 |
| Oakville, ON | 11 |
| Peterborough, ON | 9 |
| Ottawa, ON | 8 |
| Milton, ON | 7 |
| Fonthill, ON | 6 |
| Brockville, ON | 6 |
| Ridgetown, ON | 4 |
| Cobourg, ON | 4 |
| Trenton, ON | 4 |
| North Bay, ON | 4 |
| Grimsby, ON | 4 |
| London, ON | 4 |
| Calgary, AB | 3 |
| Stoney Creek, ON | 2 |
| Chatham, ON | 2 |
| Georgetown, ON | 2 |
| Belleville, ON | 2 |
| Drummondville, QC | 2 |
| Pembroke, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
Costa K
(@Costa_Klad) reported
@cogeco @OakvilleMayor Can you please publish instructions for users to change their DNS to googles DNS which would solve the problem for them until you fix your DNS servers
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rj_tweety
(@rj_tweety) reported
@cogecohelps It just calls out Cogeco doesn't have an incident response plan especially for communication and the status page is useless when it does not function. Banner on your main site should be updated when experiencing a major outage. Please pass along to management. Thx.
-
OSBCU-CSCSO
(@osbcucscso) reported
Cogeco down, Edsby not working, Google Meets glitchy. Hey @lecce is this your world class plan in action?! You are failing our children!
-
((Jen Quist))
(@QuistJennifer) reported
@cogeco Thank heavens it’s you! I was just getting ready to once again call a kid with tech help questions lol
-
Steve Coville
(@SteveCoville) reported
from
Kingston, Ontario
@JCCWhyte @CKWS_TV Now that was slow.. took 1'15" to send.. cogeco must be throttling broadband to prevent another crash
-
Amy
(@Amy12724680) reported
@Carminevittori5 @cogeco I hope that if all the customers pay less money for this hour (more for me cuz it's not back yet), and all the problems that created Cogeco doesn't (by interrupting service) complaint and will b able to survive right.
-
Manaf
(@Manafhasan) reported
@cogeco Service in Oakville are back again but it’s so slow and unreliable
-
Bryan de Paepe
(@bdepaepe63) reported
@JessPetrella82 @cogeco It's called entropy and all matter is subject to it's effects. Computers will eventually all have an internal connection break, just like cars they will break down eventually, nothing lasts forever.
-
Rachel Veres is hydrating🍁
(@RachelVeres) reported
@mitchel_susan We have Cogeco lines but through Teksavvy. No issues, but our ever diligent on line teacher lost her connection and was trying to teach through her phone. We are so lucky to have her. She always goes the extra mile for the kids.
-
shihPoop
(@NealYako) reported
@Carminevittori5 @cogeco My COGECO internet has been crappy for the past 6 months. We’ve been with them for 10 years and it’s gotten unbearable. EVERY DAY we have a service disconnection and we are in a fairly large city. The tech has done nothing either!
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SitecoreChris
(@SitecoreChris) reported
@carol_nasvytis @CBCAlerts @cogecohelps Can you login to your cogeco modem? If so you click on connections and wan then edit then where it says primary dns you click manual and enter 8.8.8.8 then where it says secondary dns set it to 8.8.8.4 then save. It will restart your modem then you will have access again
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𝙨𝙝𝙮𝙨𝙝𝙮🌻🖤
(@johnston_shy) reported
@GinetteP @cogeco I’ve never had a problem with cogeco until today. I work from home, schooling from home and have multiple devices connected at all times... always consistent
-
Mahesh Kumar
(@Mkumar84) reported
@cogeco It seems to be working now but, very slow. Good to be back. Thank you.
-
Hey! I'm Robbz
(@BullheadedTiger) reported
@cogeco Good job Ontario.... 5 days into 2021 and we have ALREADY broken the internet. #amused
-
Etain Rhiannon
(@EtainRhiannon) reported
@cogeco Will Cogeco be providing any compensation to their customers? This is a huge outage with terrible timing (and affecting businesses, people who are working, children attending school, etc.).