Cogeco Outage Map
The map below depicts the most recent cities worldwide where Cogeco users have reported problems and outages. If you are having an issue with Cogeco, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 4 |
| Arnprior, ON | 3 |
| Mississauga, ON | 5 |
| Burlington, ON | 4 |
| Champlain, ON | 1 |
| Toronto, ON | 32 |
| Hamilton, ON | 1 |
| Sarnia, ON | 1 |
| West Lincoln, ON | 3 |
| Peterborough, ON | 6 |
| Welland, ON | 2 |
| Toronto county, ON | 3 |
| Belleville, ON | 3 |
| Napierville, QC | 1 |
| Calgary, AB | 1 |
| Matane, QC | 1 |
| Oakville, ON | 3 |
| North Bay, ON | 3 |
| Vaughan, ON | 1 |
| Scarborough, ON | 1 |
| Kingston, ON | 3 |
| Ottawa, ON | 2 |
| Hamilton, ON | 2 |
| Carleton Place, ON | 1 |
| Rimouski, QC | 1 |
| Milton, ON | 4 |
| St. Catharines, ON | 3 |
| Guelph, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Niagara Falls, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Therese (@theresemacdona6) reported@cogecohelps @cogeco I called Cogeco before about some issue. When I got a call back I was driving my car! Hardly useful. Yes they renewed a backyard cable (which should have been checked on installation!). I guess you get what you pay for
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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MamaStyles (@MamaStyles77) reported@cogecohelps @cogeco You admit to a new cellular customer your service is problematic atm and won’t change anytime soon in regards to coverage etc but won’t give me a months credit for absolutely bargain basement service after 4 agents and 45 minutes on hold? #cogecomobile
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Velko D (@VelkoD) reported@cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke
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Dom (@Dom_Posts) reported@MinorityFinge @blunt_always @andyalbertan Bell and Cogeco don't over charge new customers, they charge less than most US providers. They simply do. The only issue Canada has with telecom, is that there is nothing to stop them from increasing that price on existing customers unless it's a contract price freeze deal
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Laurie Tillich (@BobsFavDaughter) reported@cogecohelps Why does one of our channels cut out in the middle of a show and go to a cogeco ad?? Numerous times.
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Randan (@snake__rat) reportedIf @cogeco was any worse of a service they’d be @ServiceOntario
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HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
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CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported@peggy_blair It’s ridiculous. Like when I called Cogeco to negotiate a better deal - I was told the advertised rates were only for new customers. So I became an former customer and switched to Bell now that bill is going through the roof. I don’t want to play this game 😡 Just stop gouging me
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Chris Hitchcock (@ChrysalisChris) reported@telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.
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adam (@24k_adam) reportedThey’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.
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a j s b (@Brooksajsb) reported@cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!
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Norm (@quietlybless) reportedI thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor
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Fonz (@Allittlefish) reported@robson_tri87484 @cogeco Same here. Wish they never brought this EPICO crap on. Sorry Cogeco but you went backwards. Talk to you soon.
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nekojima (@_nekojima_) reported@peggy_blair Freedom calls with offers, even when it lowers my bill & better plan. When Cogeco increased, I checked site and got the best offer for 20 months for the same service. I called Rogers for my parents and lowered their bill by $60+. Calling and asking seems to helps us.
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