Cogeco Outage Map
The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 70 |
| Burlington, ON | 21 |
| St. Catharines, ON | 19 |
| Hamilton, ON | 14 |
| Sarnia, ON | 14 |
| Windsor, ON | 13 |
| Welland, ON | 13 |
| Montréal, QC | 12 |
| Kingston, ON | 12 |
| Peterborough, ON | 11 |
| Oakville, ON | 11 |
| Niagara Falls, ON | 10 |
| Brockville, ON | 6 |
| Mississauga, ON | 6 |
| Fonthill, ON | 6 |
| Milton, ON | 5 |
| Brampton, ON | 4 |
| Ridgetown, ON | 4 |
| Grimsby, ON | 4 |
| Dundas, ON | 3 |
| Trenton, ON | 3 |
| Cobourg, ON | 3 |
| Sainte-Adèle, QC | 2 |
| Ottawa, ON | 2 |
| Harrow, ON | 2 |
| Guelph, ON | 2 |
| Chatham, ON | 2 |
| Belleville, ON | 2 |
| Petawawa, ON | 2 |
| Fergus, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Taylor
(@PhilTaylorBIZ) reported
@CdnChamberofCom AGM Digitalization of Small Business panel: Corban Secor of @cogeco talks about digitization being "too big" for most SMEs to hire specialists, but the key question is what's the problem you are trying to solve and what partners can help. Right size. #CCCAGM21
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Christopher Clark
(@ChClark1999) reported
@cogeco @cogecohelps Hey. I've had no internet since around 3:00 a.m. in Chatham and when I check the estimated outage resolution it just keeps getting pushed back 1 minute at a time. What's up with that?
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps Trust me, Graham, we've spent hours discussing this matter with Cogeco and Bell reps, but no one could witch our email addresses over, so we had to cancel the move (which would have saved us a ton of $). Now @Bell_Support is refusing to acknowledge the cancellation.
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps We're switching our internet and phone service from Bell to Cogeco, but how do we switch our email addresses? We don't want to be held hostage by the risk of losing our email, but we can't take that risk. What can we do? #CogecoHelps
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Kenbmac
(@kenbmac) reported
from
Hamilton, Ontario
Cogeco cable is down. Eastend Hamilton. Barton and Woodward. #cogeco
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps That means I'd have to switch my email address for an untold number of services. I don't think I have any choice but to cancel this move from @Bell and lose out on hundreds of dollars in savings every month. This seems ridiculous to me. #Cogeco #CogecoHelps
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The Terrible Hook
(@TheTerribleHook) reported
My wife just dealt with the snobbiest @cogecohelps rep while cancelling our move from Bell. This move has been a nightmare. Trying to save money has never been more difficult. #Cogeco #CogecoHelps
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Marietta L
(@westi3mom) reported
@cogeco why do I pay for a HBO/Crave subscription then get kicked out of a show I’m watching and when I try to sign back in and am told I need a subscription to sign back in! Your service is terrible and your phone agents can’t help, this has to be rectified. Give my my $$ back.
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The Terrible Hook
(@TheTerribleHook) reported
@cogecohelps Trying that now. It seems crazy that we'd have to be held hostage by our provider so we don't lose a vital service like email addresses. How do you ever get people to switch over if your prices are low but you can't ensure a smooth transition? #Cogeco #CogecoHelps
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Ghostheaven @ Leylan now!
(@Toastheaven) reported
@cogecohelps Brittany in customer service gave me a hand and manually fixed the name and password to my modem; Heads up that this appears to be a building-wide issue as none of the cogeco connections on my list follow the usual apt# naming convention anymore. Worthwhile checking into.
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Ben Draper
(@bendraper) reported
@cogecohelps It is showing the same issue in a browser on a phone and on two other devices. My guess is an issue between crave and Cogeco’s APIs that aren’t working properly.
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Carey Walker
(@CWalker1015) reported
So @cogeco…any idea when our service is backup on Mapleridge drive in Peterborough Ontario? #noworkfromhome
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Alyssa
(@alyssah0311) reported
@cogecohelps Cogeco not working in spillsbury area of Peterborough Ontario
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Debbie Y-M🇨🇦
(@Deb_Is_Young) reported
my @Cogeco main HD receiver is flashing 8888. Multiple unplugs for long time lengths, no reset happens. I went online to my account and the equipment page doesn't work to do an online reset. Go downstairs to my second TV, which has a Cogeco receiver, and 90 plus channels give
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Cogeco Ontario
(@cogeco) reported
Dear customers, Please, note that a fiber cut is impacting our services in Peterborough. Our teams are working to resolve the issue as soon as possible. We currently don't have an ETR. We apologize for any inconvenience this may cause. Tristan Cogeco