Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
St. Catharines, ON 21
Burlington, ON 19
Hamilton, ON 17
Sarnia, ON 14
Peterborough, ON 13
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Mississauga, ON 12
Oakville, ON 11
Montréal, QC 10
Niagara Falls, ON 10
Milton, ON 7
Ottawa, ON 7
Fonthill, ON 6
Brockville, ON 6
Trenton, ON 4
Ridgetown, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Cobourg, ON 3
North Bay, ON 3
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • 14pwm Paul (@14pwm) reported

    @BenjaminRispin Not sure why a hydro outage affects the cable service? There are things called generators that Cogeco could be using at their stations.

  • pluc pL (@pluc) reported

    @pmarriott I'm with @cogeco, it's down and @videotron called me to try and convert me. They install generators on their cable boxes on electric posts. Ain't nobody trying to sway my electricity provider

  • 4AnimalLife Lori Sirianni (@4AnimalLife) reported

    @CBCNews "Former national security advisers, CSIS directors say U.S. could become a 'source of threat and instability'" Agree, and living in Canada is indeed like living above a **** lab. Too bad Canada's isolated, surrounded by 3 oceans and 'Murica. 😒 And @cogeco — DROP Fox "News". 🤬

  • MatSchrock m@ (@MatSchrock) reported

    @cogeco is there internet outage in Oakville between 3rd and 4th line north of Rebecca?

  • EklipzeEh Eklipze 🦖🇨🇦 (@EklipzeEh) reported

    @cogecohelps @cogeco I've got some bad news for you guys, if your ONLY tech support answer is "have you restarted the modem?" when I've VERY ******* CLEARLY RESTARTED THE MODEM FOUR THOUSAND TIMES FROM THE 8000000 TIMES YOU'VE OFFERED IT AS YOUR ONLY RESPONSE that clearly is not the answer :).

  • Shez420 Shez420 (@Shez420) reported from Peterborough, Ontario

    @cogecohelps @russreedyk That link information is incorrect, my postal code shows "no issues" I haven't had internet access since Saturday morning. So some CORRECT INFORMATION would be greatly appreciate. @cogeco

  • orr51 Dave Orr (@orr51) reported

    @cogeco are there problems in sarnia area tv and internet acting up thx in advance

  • MaryBrighton Mary Brighton (@MaryBrighton) reported

    @cogecohelps Thanks Graham but I’m literally chatting with Cogeco right now and they are saying the website is not accurate or up to date. My postal code says no outages, Cogeco technician (yesterday and today) says there is still an outage,

  • BenjaminRispin Ben Rispin (@BenjaminRispin) reported

    @cogecohelps @cogeco Totally. You should offer a “feature” where your server Chez don’t text me every other day saying your services are down. And when they’re down, another great “feature” would be to not send out bills to the people who don’t currently have service.

  • EklipzeEh Eklipze 🦖🇨🇦 (@EklipzeEh) reported

    Does anyone in the Ottawa Valley know a good internet service provider that IS NOT @cogecohelps @cogeco I'm getting REAL tired of my internet not working for hours on end every day and being told "nothing is wrong", stop wiping your *** with your customers faces please :).

  • PieMercenary MercenaryOfPie (@PieMercenary) reported

    @cogeco Would sure be cool if you could give us some real information about what was going on and the approximate time frame it will take to fix

  • PunkJesster Jess (@PunkJesster) reported

    @cogeco I am really sick and tired of going to the outage map for an "updated ETA" only to find a script that just tacks an hour onto the time I checked. We're not morons. Give us real tangible dates/times. Peoples jobs are at stake here. I understand it takes time but be honest with us!

  • pmarriott Paul Marriott, PhD. (@pmarriott) reported

    @pluc @cogeco @Videotron In other markets where there's "competition" there is still only one physical grid, though, and one grid operator/maintainer. I have no idea how it works for cable network infrastructure though.

  • mike_pequegnat michael pequegnat (@mike_pequegnat) reported

    You know what I love when the @cogeco @cogecohelps says there no outages and yet I come home from work (had working internet before I left at 10pm) and now its down again. And no way on their site under outages to report it... please. I just want to relax after work.

  • carol_nasvytis CanadianSoul 🇨🇦 🇩🇰 (@carol_nasvytis) reported

    Not impressed w/ @cogeco. I get that there are a ton of service calls but don’t BS me that our service has been restored and it MUST be a problem w/ my house specifically when there are still downed lines lying all over my neighbours yards. A-holes.

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