Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
Burlington, ON 23
Hamilton, ON 18
St. Catharines, ON 18
Sarnia, ON 15
Welland, ON 13
Kingston, ON 13
Windsor, ON 12
Montréal, QC 11
Oakville, ON 11
Niagara Falls, ON 11
Mississauga, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
Drummondville, QC 2
Pembroke, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • jaymack319 Jay mack (@jaymack319) reported

    @cogecohelps Steven I DMed you. Tech just left & surprise there's nothing wrong with the lines as previously stated on numerous calls w/ Tech support & yday with their manager. @cogeco & @cogecohelps this has got to be the worst customer service I have ever seen. Times internet down 163

  • frambrady33 Paul F (@frambrady33) reported

    @cogecohelps If you're a potential customer of Cogeco, re-think it. Cogeco has a tendency to drop their services at the most random of times and quite often, when it's needed the most. And they'll give you nothing but lip service if you reach out. Money over clients.

  • MeganOCO Megan O’Connor (@MeganOCO) reported

    @cogecohelps @cogeco You need to fix my wifi internet L9H 2E1 You know exactly which homes are affected You should be crediting accounts for service outages without making customers call or DM

  • jj_rodz Jj Rodriguez (@jj_rodz) reported

    @cogecohelps @cogeco i have my service cut off last week, Oct 10. Why did they took the $72 from my checking account?…

  • MeganOCO Megan O’Connor (@MeganOCO) reported

    Guess what ? I called #Cogeco “we are currently experiencing service problems at L9H 2E1” Same issue as yesterday & 3 days last week give it up #cogeco Sell to #Rogers You can’t cut it

  • DogLifeOntario Bob (@DogLifeOntario) reported

    .@cogeco Do you know how ******* awful epico is? I want to jump out of a window every time i try (and I mean try) to watch it. Do ******* better!!

  • RandyDRoss DoubleR (@RandyDRoss) reported

    Congratulations @cogeco. Spotty cable TV signal for a month, multiple service calls made, now Game 7 of the ALCS and what happens? #YouSuck

  • EvelynSmit95492 Evelyn S (@EvelynSmit95492) reported

    @RealPtitty @melissacare01 When I have had to call customer service at Koodo, Bell, Cogeco, RBC and even Hudson Bay when they were in business, I usually speak to a rep in the Philippines and sometimes Romania. IT is usually India.

  • barbclarkross BarbClarkRoss (@barbclarkross) reported

    So, 15 minutes before the start of Game 7, our cable went out. This the 3rd playoff game where the cable has gone out. WTF, @cogeco. #wantitall

  • rickypc Ricky Chandarana (@rickypc) reported

    @cogeco @cogecohelps have been having internet issues since around 2p. Did the whole routine of reset modem, reset router. Your wifi app says there is an outage but your website says no outage for L6M 3z8. Please help.

  • kathgms ks (@kathgms) reported

    @cogeco My epico keeps resetting every 20 minutes and the internet is out. No outages reported. Why is your service so scrappy the last month.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @Pagmenzies The system works like this to push out an alert (simplified):: EMO--->Pelmorex--->LMD The CRTC regulates LMD's only. LMD's job is to put out exactly what was sent. Who failed? Cogeco? The LMD? Or are there issues with Pelmorex?

  • RandyDRoss DoubleR (@RandyDRoss) reported

    Has the Blue Jays #ALCS game 7 started yet? We wouldn't know because we have #cogeco cableTV that likes to be intermittent. "Outage? No we don't have any recorded outages"

  • LynRandom1965 LynRandom1965🇨🇦 (@LynRandom1965) reported

    @ButterBrained @cogeco @cogecohelps Raising your bill after letting you think you've locked in a price on a two year agreement is standard operating procedure for Cogeco. And their "solution" will be to reduce your services not the raised price.

  • jaymack319 Jay mack (@jaymack319) reported

    @cogecohelps More outage times 4:03 4:35 4:56 Been going on since the morning of Friday October 10th @cogeco would this be acceptable if it was from one of your trusted suppliers of 20 years?

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