Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
Burlington, ON 23
St. Catharines, ON 21
Hamilton, ON 17
Sarnia, ON 14
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Oakville, ON 12
Peterborough, ON 11
Montréal, QC 11
Niagara Falls, ON 11
Mississauga, ON 11
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Trenton, ON 3
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • OnlyGruel Only Gruel (@OnlyGruel) reported

    @cogeco What customer data has been compromised and released on the dark web as a result of this hack into your systems? Names, addresses, credit cards?

  • sanida1988 San (@sanida1988) reported

    @cogeco Still no service. We should all be seeing an adjustment on our bill due to this prolonged service interruption…especially on a Sunday.

  • alancross Alan Cross 🇨🇦 (@alancross) reported

    All the CFL fans served by @cogeco cable are hooped. TV service has been put all day. No Grey Cup on TV.

  • alancross Alan Cross 🇨🇦 (@alancross) reported

    All the CFL fans served by @cogeco cable are hooped. TV service has been put all day. No Grey Cup on TV.

  • sanida1988 San (@sanida1988) reported

    @cogeco Still no service. We should all be seeing an adjustment on our bill due to this prolonged service interruption…especially on a Sunday.

  • alancross Alan Cross 🇨🇦 (@alancross) reported

    Can’t even sign on through @Cogeco on the TSN app to watch the Grey Cup. “Internal client error.” Meanwhile, Cogeco Epico TV still down.

  • ragell rae ann asselin (@ragell) reported

    @MamaPeaB @cogeco In Niagara Falls and having the same issue

  • alancross Alan Cross 🇨🇦 (@alancross) reported

    All the CFL fans served by @cogeco cable are hooped. TV service has been put all day. No Grey Cup on TV.

  • TheDanilo Nilo (@TheDanilo) reported

    @cogeco @cogecohelps Completely unacceptable!! I can understand an hour or two but all day is unacceptable!! I have elderly parents who rely on television. Switched from Bell to this???? I understand technology fails but this is beyond fail. As of 6:33, no TV.

  • MichelLabonte83 Michel Labonte (@MichelLabonte83) reported

    @cogeco Is the increase in rates starting February going to address how poor of a product Epico is? Live games are always in a 30-35 second delayed and last night the images were quite choppy. Not a great product, but stuck with it! It's a shame because the internet is not bad.

  • ragell rae ann asselin (@ragell) reported

    @MamaPeaB @cogeco In Niagara Falls and having the same issue

  • PaulCook_24 Paul.C (@PaulCook_24) reported

    @cogeco @cogecohelps I only own one box & it’s not working there or on the mobile app.

  • cb_booboo ❣️Deedee ❣️ (@cb_booboo) reported

    @cogeco Still not working.

  • alancross Alan Cross 🇨🇦 (@alancross) reported

    All the CFL fans served by @cogeco cable are hooped. TV service has been put all day. No Grey Cup on TV.

  • anothertrevor Trevor Hammond (@anothertrevor) reported

    @cogecohelps - is Cogeco Cory anywhere to be found? I have called in half a dozen times four of those times it says the number is not connected and the other two I got hung up on. I was also disconnected from my “chat” with “customer service” online after waiting close to an hour

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