Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 48
Brampton, ON 26
Montréal, QC 16
Mississauga, ON 6
Burlington, ON 6
Québec, QC 6
Ottawa, ON 5
Niagara Falls, ON 4
Windsor, ON 4
North York, ON 4
Hamilton, ON 4
Oakville, ON 3
Sarnia, ON 3
Cambridge, ON 3
Guelph, ON 2
Ajax, ON 2
Maple, ON 2
Belleville, ON 2
Parry Sound, ON 2
Mono, ON 2
St. Catharines, ON 2
Brockville, ON 2
Fonthill, ON 2
Stouffville, ON 2
Kingston, ON 2
Peterborough, ON 1
Greater Sudbury, ON 1
Barrie, ON 1
Arnprior, ON 1
Trenton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • fagstein Steve Faguy (@fagstein) reported

    Cogeco received #CRTC approval to shut down CKYK-FM-1 96.9, a retransmitter of KYK 95.7 in Alma, after arguing the additional transmitter is redundant except in a small sliver north of the city, and not worth the cost. The transmitter was originally approved in 2008.

  • Mrs_Baseball Crystal Craig (@Mrs_Baseball) reported

    A few days ago, we switched our internet from Bell to Cogeco. Now, I'm currently experiencing location issues when logging into some of my sportsbooks. When it rains, it pours.

  • CarsSportsNews Cars-Sports-News (@CarsSportsNews) reported

    @cogeco not happy with the results of the service call today. I was led to believe they did something that they did not. How do I follow up?

  • Banana_Mac_ Banana_banking_mac_ (@Banana_Mac_) reported

    Y’all wanna hear how my morning went? Woke up to a horrible noise, I’m like wtf is that. A truck with a high load ripper my internet wire out of the the poll @cogeco doesn’t care and has a minimum 24 hour wait for a service call

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    @tedwoodhead @cogeco @MBDan7 People seem to think these #CRTC labels will fix rural fixed wireless. How? If there is a competitor, people would switch - but there usually isn't a competitor. So, it ultimately comes down to spectrum, towers, economics. Everyone wants 5-bars, but they don't want new towers

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    @tedwoodhead @cogeco About #CRTC nutrition labels: MP @MBDan7 said this morning that customers are frustrated with rural fixed wireless speeds, reliability. That doesn't get fixed by labels. It takes infrastructure investment. Need to stop doing stupid stuff that gets in the way of capital spending

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Cogeco clearly stated they collect congestion data at each and every node as part of proper network planning #CRTC. And this is what I said, this data should be on their website when a customer looks up their address, in real time.

  • BMystyk Scarlett Bob 🧬🇨🇦♂️. (@BMystyk) reported

    @cogeco I should be able to cancel my services without having to speak to someone in retention, right from the website.

  • BMystyk Scarlett Bob 🧬🇨🇦♂️. (@BMystyk) reported

    @cogeco It would be nice if there was a place on the website where I could cancel my services or terminate the services and not have to move it.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @tedwoodhead @cogeco If over-subscription/congestion data was available per node, I'd look at it, if trouble-shooting an issue or helping someone with an issue or helping someone decide on a TSP. There's bad apples out there. Some rural areas are bad. Shows if they invested properly.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.

  • tedwoodhead Ted Woodhead (he/him) (@tedwoodhead) reported

    Commissioner Abramson asks @cogeco whether nutrition labels are actually useful? He says some consumer groups say they would be useful to consumers. If anyone spent time with front line team members they would conclude not a single customer ever seeks a nutrition label. Not one.

  • Timeforteatwo Matt Slowikowski (@Timeforteatwo) reported

    @dmacpher Recent upgrades to rural fiber in my area - moved from WCCT (a local thing) to Cogeco + bell. Never had Starlink even though many of my neighbors swore by it.

  • _YasserQureshi YQ (@_YasserQureshi) reported

    @cogecohelps is cogeco down in Milton?

  • HermezWisam Wisam Hermez (@HermezWisam) reported

    @cogeco can you please explain to me why a 3 year contract got moved to a 10 year contract and today I look at my bill and its 15 years... how does that happen... if you are a cogect customer review you bill you might see 180 month... thats 15 years

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