Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 66
Burlington, ON 21
St. Catharines, ON 18
Hamilton, ON 14
Sarnia, ON 13
Windsor, ON 13
Welland, ON 13
Peterborough, ON 12
Kingston, ON 12
Montréal, QC 11
Oakville, ON 11
Niagara Falls, ON 10
Mississauga, ON 6
Brockville, ON 6
Fonthill, ON 6
Milton, ON 5
Brampton, ON 4
Ridgetown, ON 4
Grimsby, ON 4
Dundas, ON 3
Trenton, ON 3
Cobourg, ON 3
Harrow, ON 2
Chatham, ON 2
Belleville, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
North Bay, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Shazzmuss Keith Stone. Purveyor of smooth times. (@Shazzmuss) reported

    @FusionOpz @StephaneFord @HHHydro I've only lost Cogeco when the damn lights go out, which seems like every time it rains a bit heavy.

  • mrsmama79 Rachel B (@mrsmama79) reported

    @cogecohelps I did. They said YOU are going to be there before 5 EST today. It’s 4:18 and no one in sight. I can’t yell at them b/c they use your lines and therefore HAVE TO rely on YOUR techs for the outside wiring. We don’t use cogeco anymore because of your horrible Cx serv.

  • HeyNavComm Bryan (@HeyNavComm) reported

    @cogecohelps Happy to say I almost never require support with Cogeco Internet. Seven months since we moved and got the service and it's wonderful.

  • Sean66514755 Sean (@Sean66514755) reported

    @cogeco get an email saying we have given you better internet at no extra cost. It’s just as ****** as before and when you call you get the same answer. Nothing wrong with modem or signal. Never get help call all the to@e and nothing.

  • WallingBritt Britt Walling (@WallingBritt) reported

    @cogeco my mom and brother have been having terrible Cogeco TV issues for at least the past 3 months with no resolution, despite several support calls and technician visits. They live in Leamington Ontario. They will definitely be looking for alternatives to Cogeco.

  • ItsNikoPiko Niko (@ItsNikoPiko) reported

    @cogeco ...I've had technical support guys over to my house who have only changed absolutely nothing or fixed it for 30 minutes until after they left and it broke again. Go with literally anyone else.

  • habius AH (@habius) reported

    @Bell Bell max 50 in my neighbourhood in burlington ontario. Cogeco is gigabit down 30 up. Guess who im using.

  • stdavidont DG 🇨🇦 (@stdavidont) reported

    @cogeco Our internet and wifi have been down since 11am today. I am unable to work. When is this going to be fixed. I'm in St. Catharines ON North East end of city.

  • BadrdineS BadrDS (@BadrdineS) reported

    Hey @cogeco @cogecohelps why your phone customer service keeps sending me to along waitlist that never answers the call, the minute I say I want to cancel the service?

  • Vishous18 Vishous (@Vishous18) reported

    Voice to text hates me lol. As I was saying people with phone and internet service, cannot call and speak directly to anyone, because we constantly get disconnected. #cogeco @cogecohelps

  • icequeen1371 Danielle Couffon (@icequeen1371) reported

    Dear @cogeco if you could kindly stop your DVR‘s from wiping all info and settings from it once a month, that be great. Happened with my old one. Just got a new DVR, less than three weeks ago and it was wiped today at 12:30. I actually saw when the signal was sent to the box. Wtf

  • MikeTakeFlight3 MikeTakeFlight (@MikeTakeFlight3) reported

    @cogeco You’re internet sucks fix it or I point a death beam at your hq

  • louisembruneau Louise (@louisembruneau) reported

    @cogeco outage on Burlington

  • Harding_29 Brett Harding (@Harding_29) reported

    @cogeco service is terrible, should of went with Bell.

  • mrsmama79 Rachel B (@mrsmama79) reported

    @Bohsco @cogeco @Bell I changed to a provider that uses cogeco lines because of the terrible Cx serv by Cogeco. But now I’m not a priority and they’ve left us (cogeco fixes the fallen lines) w/o internet all week and for online school next week. Because of fallen wire outside. I hate Cogeco!

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