Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
St. Catharines, ON 21
Burlington, ON 19
Hamilton, ON 17
Sarnia, ON 14
Peterborough, ON 13
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Mississauga, ON 12
Montréal, QC 11
Oakville, ON 11
Niagara Falls, ON 10
Milton, ON 7
Ottawa, ON 7
Fonthill, ON 6
Brockville, ON 6
Trenton, ON 4
Ridgetown, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Cobourg, ON 3
North Bay, ON 3
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • PatGaetano Pat Gaetano Desjardins Insurance Agency (@PatGaetano) reported

    Our phone lines are currently down and Cogeco has no idea on how to fix it yet. In the meantime please call (877) 659-1570 as we patiently wait for our lines to be repaired. We apologize for the inconvenience.

  • thewilkster77 wilkster (@thewilkster77) reported

    @cogecohelps @stevenmertes @cogeco Tsn5 still not working

  • Life_w_Louie Josh (Louie) Tribble ESQ (@Life_w_Louie) reported from Sarnia, Ontario

    Cogeco had me ready to toss this damn cable box... it didn’t record @MountainMen last night!! 🤬

  • icequeen1371 Danielle Couffon (@icequeen1371) reported

    @cogecohelps I already spoke to Cogeco. They already took all steps. I’m sending back this crappy ‘new’ modem & reinstalling my previous one the company gave me that never lagged or buffered & speeds were already at almost 1T. It’s now lower.

  • redinhamilton Redinhamilton (@redinhamilton) reported

    @cogecohelps @stevenmertes @cogeco Tsn 1 not working. Can't say a week goes by without some issue with this garbage epico. I wish they had better equipment it's a shame they let TIVO just die. Since getting epico it's been one headache after another

  • LindaMa69327534 Linda MacKenzie-Nicholas (@LindaMa69327534) reported

    @cogeco I can't believe you have scheduled a 6 hour shutdown for maintenance. In the 25 plus years of being a customer, I have never experienced a 6 hour maintenance outage.

  • me_shell_m Michelle (@me_shell_m) reported

    @cogeco how are you raising rates for the "quality service" you are providing. And I can't watch Thursday night football?? I pay way too much for this service!

  • icequeen1371 Danielle Couffon (@icequeen1371) reported

    Another day, another fail by Cogeco with their ‘Ultrafast’ internet. Still buffers after resending signal, getting boosters and them ‘tweaking’ the signal. Yeah. Buffering & email not loading is super worth it for only $15 less/mth. Wow. 😐

  • officialAlyOops (Spooky)AlyOops (@officialAlyOops) reported

    He said hello and began to talk and I waited for a break before I interjected and said, “Let me stop you right there. There is no way I’m ever going back to Cogeco.” He asked me why. I said, “Because the service is garbage.” He kinda chuckled and said, “well we’ve improved.”

  • Wender_25 Wendy Dadson (@Wender_25) reported

    @misterleggett @cogeco I have this same issue. Ive only had since June. They ve already raised my rates and I unplug every day. Had better service with satellite in a snow storm. Now they want me to sit on hold and wait again for more ****** service and no resolution.

  • metadata484 77syy (@metadata484) reported

    Ermmm. We have a problem @cogeco

  • icequeen1371 Danielle Couffon (@icequeen1371) reported

    Cogeco’s new internet packages that claim to be so much faster for less....are ****. All my connection has done is lag & buffer as soon as more than 2 devices are in use. Screw this crap.

  • MasterChiefX343 ADHD Chief (@MasterChiefX343) reported

    @AMC_TV @cogeco any particular reason i put Pinocchio's christmas on for my little cousin cause thats what the guide says is on amc just for me to change the channel and scare the living **** out of him cause theres a horror movie on instead

  • justjmv John-Marc Vachon (@justjmv) reported

    @cogecohelps @cogeco Nope, after my hour and 20 minutes on hold I was able to talk to a person for 2 minutes and get my issue resolved.

  • misterleggett JLeggett (@misterleggett) reported

    @cogecohelps @Wender_25 How about Cogeco reaching out to me? Everyday epico freezes, remote often doesn’t fully function yes with fresh batteries. It’s just a bad product.

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