Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 86
Burlington, ON 19
St. Catharines, ON 18
Hamilton, ON 16
Sarnia, ON 14
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Montréal, QC 12
Peterborough, ON 12
Mississauga, ON 12
Oakville, ON 11
Niagara Falls, ON 10
Ottawa, ON 7
Milton, ON 6
Fonthill, ON 6
Brockville, ON 6
Brampton, ON 5
Trenton, ON 4
Ridgetown, ON 4
Grimsby, ON 4
Dundas, ON 3
Chatham, ON 3
Belleville, ON 3
Cobourg, ON 3
North Bay, ON 3
Sainte-Adèle, QC 2
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • MAKNSAKMARIA Maria Artuso (@MAKNSAKMARIA) reported

    For two nights in a row, we've been trying to connect with @cogeco customer service. We have spent from 6:10pm to 7:00pm both Monday and Tuesday trying to connect with a live agent and then were kindly disconnected. You need to fix this! #unhappycustomer #disappointed #NOTokay

  • IanLogan3 Ian Logan (@IanLogan3) reported

    @steeletalk We just did that. Ditched Cogeco completely and got a $60 /month internet package from Rogers and an Amazon Fire Stick. We subscribed to Prime, Apple TV, Sportsnet + and Crave and have had no problems (so far)

  • daddynorton2 chris martin (@daddynorton2) reported

    @cogeco i pay $125 a month for just internet. At that price point I expect no buffering issues. This is a recurring problem

  • hillapaints Amanda (@hillapaints) reported

    I had to call Cogeco yesterday to say it’s the second time in six months that their little, punk, scooter-boys, are rude and not welcome on my property. They don’t take ‘No’ for an answer, are patronizing, sarcastic and then when told a final time that I’m not interested, leave swearing, saying ‘Holy ****’ because I won’t give them the time to sell me. Terrible, invasive behaviour on their part. Came to my back screen door that was open instead of knocking on the front door. I am concerned for old ladies who would feel afraid at their aggressive behaviour. My neighbour called as well. @cogeco

  • JoshRey92195468 JR Moving Services (@JoshRey92195468) reported

    “Our small business in Niagara (JR Moving Services) was featured on @cogeco and partners with @HabitatNiagara. Google disabled our Business Profile with no reason and no help. This is hurting our income and reputation. Please fix this. @GoogleMyBiz #SmallBusiness #GoogleFail”

  • DunhamDerek Derek Dunham (@DunhamDerek) reported

    @cogeco is the internet down in south St. Catharines?

  • altimaguy11 fore_not_four 𝒲𝒾𝓁𝓁𝒾𝒶𝓂 Pops 𝒟𝓇𝓊𝓂𝓂𝑜𝓃𝒹 (@altimaguy11) reported

    @ContrarianTribe The same way the government monopolized the communication industry for the likes of Bell, Shaw, Cogeco & Rogers. The results are always the same... terrible service at unreasonably high prices and no alternatives.

  • TdLaeker T.D Leaker (@TdLaeker) reported

    My aunt just got her Cogeco bill. They charged $0.12 late payment interest and a $250 Late Payment Administration fee. Is this REALLY what happens now when the credit card company issues you a new account and you forget to update your automatic payments?

  • krakusvw74 Krakusvw (@krakusvw74) reported

    @cogeco absolutely terrible when you need help…. Go talk to AI online. #WTH

  • jacksonpollock9 John Farrow (@jacksonpollock9) reported

    @steeletalk I cut back to basic cable (Cogeco) no HD, because including it in a package with phone and internet was cheaper than phone and internet alone. I cut ties with Bell for phone because of their ridiculous prices for a landline. But all I watch on network tv is sports.

  • notsachy Sachy (@notsachy) reported

    @DunhamDerek @cogeco Mine is down also, even tho the website says no outages

  • Oilers_97 ᴠɪɴᴄᴇ (@Oilers_97) reported

    @cogeco I can’t believe how bad your service is

  • TheMilosh deadPoet (@TheMilosh) reported

    @Dude93296982 @RedMaple2022 @Starlink Cogeco the same. Their customer service is very good, so im kinda stuck. Once Starlink takes over, all these cable companies are dead. Just like the phone booth

  • tim_sarrazin Tim Sarrazin (@tim_sarrazin) reported

    Gotta say @cogeco is by far the worst service provider in the GTHA for Internet and cable… I must get 3-6 outages per day, hardware glitches constantly… switching and never looking back

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @TimoVainionpaa @RitaTrichur They are, with their other flanker brands. Cogeco flanker Oxio is riding on others networks. All the bell flankers Videotron's flanker is on everyone's network. Rogers is riding on others & makes up like 50% of Cogeco's network use. They all are, they just hide it.

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