Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 85
Burlington, ON 22
St. Catharines, ON 21
Hamilton, ON 17
Sarnia, ON 15
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Oakville, ON 11
Peterborough, ON 11
Montréal, QC 11
Niagara Falls, ON 11
Mississauga, ON 11
Milton, ON 7
Ottawa, ON 7
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Trenton, ON 3
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • vdavies65 Valerie Davies (@vdavies65) reported from Kingston, Ontario

    @cogecohelps Thank you this was weirdess outage ever. This morning all back. Something went on locally in Kingston. Being in our 80s as seniors w/no house phone it was disturbing. Thankfully I got LTE on my cell phone. For hours husband kept calling Cogeco wait time 10 min gave up aft 1 hr.

  • hackerceo Nick Benik (@hackerceo) reported

    .@cogeco should do something about having a non-toll free number on their website so that visiting Americans can call to report internet and TV outages in K7L 1A6. Toll free numbers that block Americans is bad service if you don't have backup contact info.

  • wuuyyan MaggieNg (@wuuyyan) reported

    @cogeco What is going on now in Waterdown Ontario? When will the service be restored?

  • Dillon41657603 Family Man (@Dillon41657603) reported

    @cogecohelps And who charges 75$ to cnacel a service. 75$!!!!!!! We already pay enough as it is to use the service. Shame on cogeco. Time to find new internet. And no more cable especially when we have android boxes now. SHAME ON YOU.

  • OSSTFSteve Steve Spisak (@OSSTFSteve) reported

    @PeterHRatcliffe Bell is no fun to deal with as a customer. My wife and I switched to Cogeco long ago. My sympathies to your family.

  • seungjun_lim33 seungjun (@seungjun_lim33) reported

    @willfranciz Nah cogeco sucks

  • 24ea9e437b0349f Kim Gerritse (@24ea9e437b0349f) reported

    @cogeco Well, you have surpassed your timeline and service is still not restored in this area! 😡

  • escapeartist2 Escape Artist (@escapeartist2) reported

    @cogeco Are we having a TV outage in Welland. Lower channels. 701 to 713 say "one moment please. jan el should be available shortly". ...stick like that for last 5 minutes

  • TheTravelGuy62 The Travel Guy (@TheTravelGuy62) reported

    @cogeco looks like internet is down in Oakville

  • TonicCorvid Megan🏳️‍🌈🧑🏻‍🦽 (@TonicCorvid) reported

    Today I learned that if you have a mobile number on your account cogeco will text you if there's an outage?! Hopefully services will be back up soon

  • My2centsSarnia My2cents (@My2centsSarnia) reported

    @cogeco I use to complain about TiVO, however after having Epico for 6 months, oh how I miss TiVO. Epico service is horrible even on 1 Gbps internet. Forget about fast forwarding or rewinding during a recording, crashes the entire system.

  • DCLoosh Cameron Daniels (@DCLoosh) reported

    @cogecohelps my service provider rents your lines so I know to ask them but my service worked until a cogeco tech was doing work. Now they are gone and so is my connection

  • ImToreos chris toreos (@ImToreos) reported

    @cogecohelps @cogeco Sorry Karen but in my previous DMs with Cogeco regarding this, they see no issue, nor does the tech, it only happens in the evening after hours, so no tech can ever see it happen, they end up saying its fine, i get a router switch, it keeps happening.

  • jadeparis7 jade paris (@jadeparis7) reported

    @breezeline @cogeco @corporateknight Possibly the worst customer service I have received. I will email you the chat where the agent basically told me to do one and phone wait times of over an hour with no answer

  • Melvannie Melissa Van (@Melvannie) reported

    @cogeco @cogecohelps Looking for help on accessing my webmail account. Keep receiving a 'address book service is unavailable' message, and chat is not working.

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