Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 7
Brampton, ON 7
Kingston, ON 7
Mississauga, ON 4
St. Catharines, ON 3
Burlington, ON 3
North York, ON 2
Kitchener, ON 2
Brockville, ON 2
Ottawa, ON 2
Milton, ON 2
Hamilton, ON 2
Stoney Creek, ON 1
Watford, ON 1
Port Hope, ON 1
Georgetown, ON 1
Windsor, ON 1
North Bay, ON 1
Sarnia, ON 1
Oakville, ON 1
Prévost, QC 1
Gatineau, QC 1
Leamington, ON 1
Peterborough, ON 1
Sainte-Adèle, QC 1
Calgary, AB 1
Dundas, ON 1
Edmonton, AB 1
Fairmount, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Canadian72 🇨🇦🇨🇦Proud/Canadian🇨🇦🇨🇦 (@Canadian72) reported

    @Bell I would love to have all three cable TV, cable Internet, and home phone once you bring service to the area of #Brockville. Because my wife and I are currently stuck with Cogeco for all three.

  • AylaWetherell Ayla (@AylaWetherell) reported

    @Tduub5 @cogeco That is TERRIBLE customer service. A business week to fix something your irresponsible neighbour did? I was able to have Bell come out same day. @cogeco sounds terrible.

  • canair147 aman (@canair147) reported

    @cogecohelps . Been on the phone waiting for a tech for over 40 min. Let's go. I also received a new tivo 4k box or I should say used. I cannot see my used box on My Cogeco. The old broken one is still there, so I can't even self install. You should also have a call back option.

  • Sure_did Josh Adams (@Sure_did) reported

    @cogeco I cannot believe there is a tv outage right now. There is a very important hockey game starting in a little over an hour. Fix this.

  • MightyyyV1 Mighty (@MightyyyV1) reported

    @cogecohelps @cogeco No it’s fine it’s not a stupid company but like why does it always go out, it hasn’t been working for 5 hours and we just got it fixed

  • mistryman007 david mistry (@mistryman007) reported

    @CP24 Rogers bought source cable in Hamilton also trying to bully Cogeco into selling. Bell owns Virgin high speed and just started a rural DSL service in Telus is like bell but for western Canada

  • HSmythe10 Hank Smythe 🇺🇦 (@HSmythe10) reported

    @cogeco Hope @cogecohelps can fix the annoying ad-avail breakthrough on the audio with @CNN . Everytime it goes to commercial you get an audible DTMF style tone sequence. This is not on CNN regular "broadcast".

  • Baba_Ganoushy Salami Mortadella (@Baba_Ganoushy) reported

    @TiBachlr @cogeco Very dumb indeed. Correction** They are all awful. Except maybe the green guy. Only one to actually answer questions.

  • Tduub5 Tduubtwitch (@Tduub5) reported

    So my neighbor cuts my cable/internet/phone yesterday and @cogeco says they can't come fix it until SATURDAY!? Is this real life!? Is customer service not a thing anymore?

  • agarwalsomya123 somya agarwal (@agarwalsomya123) reported

    @cogecohelps i need an emergency help. I moved to a new house today and my internet is not working. I called Cogeco about my move 2 to 3 weeks back and @cogeco mentioned that bo technician is needed. It’s just plug and play. Here I am, no internet and no technician available.

  • samattinello sam attinello (@samattinello) reported

    Cogeco went down for live TV at 4pm. Estimated time of being fixed is after 8pm. Thank God my box ia an android so I have the sportsnet app. I hope no one else has this issue tonight. Leafs nation would go nuts.

  • Domceleste DomCel (@Domceleste) reported

    @Cogeco your Epico system is down again. I've been a customer for 6 weeks and this is absolutely unacceptable. At least have the integrity to explain what is wrong and what Cogeco is doing to correct this continuous service drops. I think I should have stayed with Bell

  • SarahKProctor2 Sarah K Proctor (@SarahKProctor2) reported

    @Living4_Today @cogeco I love the idea of EPICO, like being able to watch taped shows on my iPad or setting stuff up to record on my phone but man EPICO always has some sort of issue. My one box won’t stay connected to the internet.

  • oiler3535 Kris (@oiler3535) reported

    @YoungerGolf @rogerstv @Cogeco epico pretty bad too. 4k channels look good, but despite 190kbps speed, takes like 6 seconds to load after every channel change or fast forward press. UI also terrible. Way less user friendly than TiVo was.

  • ZeeFish29 Zee Fish (@ZeeFish29) reported

    @cogeco At the very least give us an ETA. At what point are we given credits on our accounts for a service we continue to pay for yet feel relieved when it actually works?

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