Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 87
Burlington, ON 22
St. Catharines, ON 21
Hamilton, ON 17
Sarnia, ON 14
Windsor, ON 13
Welland, ON 13
Kingston, ON 13
Oakville, ON 11
Peterborough, ON 11
Niagara Falls, ON 11
Montréal, QC 10
Mississauga, ON 10
Milton, ON 7
Ottawa, ON 7
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Trenton, ON 3
Harrow, ON 2
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • gotnewf2291 Christopher Butt (@gotnewf2291) reported

    Another let down by @cogeco @cogecohelps. 45 minutes waiting on chat with technical help and I finally gave up. I had to contact @cogeco last week because of issues. I guess it's normal to have to unplug the Epico box everyday to make it work.

  • dillon4412 Scott Dillon (@dillon4412) reported

    I don't why @RogersHelps and @cogeco hates Detroit fans. They NEVER put on the Detroit feed. Always sucks being your customer!!!!

  • PaulCook_24 Paul.C (@PaulCook_24) reported

    @cogeco @cogecohelps I am refusing to pay my bill. This happens every week with this service. $200 for what? Unbelievable. Fix this IMMEDIATELY

  • LHearns2 Luke Hearns (@LHearns2) reported

    @cogecohelps Imagine getting to watch it? That would be awesome, but as usual, my cogeco internet is down. Worst internet I’ve ever had.

  • rustlecomp36114 rustlecompton (@rustlecomp36114) reported

    @tobi Just got in starlink this month. Triple the up and down speed from my Cogeco hispeed

  • MzSirius7 Candace Hawkins (@MzSirius7) reported

    @cogecohelps Well it's complicated Steven. Yesterday cogeco did scheduled maintenance in my area and ever since they said it was done, my internet has been out. Cogeco scheduled service call this am for a technician to come. They have been and gone, no service.

  • millyedge2 Milledge (@millyedge2) reported

    @cogeco so one box has an error message and does not work…my second box works… This never happened with @Bell

  • tedwoodhead Ted Woodhead (he/him) (@tedwoodhead) reported

    .@CRTCeng @cogeco reported results showing a modest CAPEX increase for the period of ≈ $2M mainly due to spending on customer premise equipment. Results state that $900K of capital was spent on network expansion. This wil be captured in the monitoring promised by @CRTCeng

  • jeff_rogerson Jeff Rogerson (@jeff_rogerson) reported

    @cogecohelps Hi, finally after about 40 minutes a clerk picked up. Issue handled but it makes listening to “your call is very important to us” a tad hollow after the hundredth loop. Either live it, or change the message. #cogeco

  • DarrenKritzer Darren Kritzer (@DarrenKritzer) reported

    @cogeco down today Anyone else?

  • MzSirius7 Candace Hawkins (@MzSirius7) reported

    Entering day three with no internet because @cogeco decided to do some scheduled maintenance on the lines in my area, screwed up my internet with teksavvy, mait. tech KNEW they f'ed up as they booked a service call for yesterday where guy didn't do **** @cogecohelps isn't helpful

  • FavaroKaren Karen Favaro (@FavaroKaren) reported

    @cogeco wtf….most important game of the season and again no internet. Scam company. You should be paying me ffs

  • hpteach fairdeal (@hpteach) reported

    @cogecohelps I guess cogeco doesn’t help.

  • gotnewf2291 Christopher Butt (@gotnewf2291) reported

    @cogeco are nothing but thieving scumbags. Pay top dollar for service that I don't receive. No technical support, if there's an issue I have to do the troubleshooting. I don't get paid to do that.

  • PaulCook_24 Paul.C (@PaulCook_24) reported

    @samomada @cogeco @cogecohelps I don’t understand how they think they can charge me $200 a month for my service. I am paying real money for this is. The LAST thing I should even think about is my cable going out. Its 2025 for Christs sake

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