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Cogeco

Cogeco Outage Map

The map below depicts the most recent cities worldwide where Cogeco users have reported problems and outages. If you are having an issue with Cogeco, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Windsor, ON 5
Toronto, ON 39
Ajax, ON 1
Montréal, QC 8
Niagara Falls, ON 2
Scarborough, ON 2
Kingston, ON 1
Calgary, AB 3
Milton, ON 4
Mississauga, ON 4
Georgetown, ON 1
Brampton, ON 3
Kemptville, ON 1
Waterdown, ON 1
Peterborough, ON 1
Ottawa, ON 3
Unionville, ON 1
Verona, ON 1
Port Lambton, ON 1
Kitchener, ON 1
Chatham, ON 1
Niagara-on-the-Lake, ON 1
Markham, ON 3
Perth, ON 2
New Prussia, ON 1
Welland, ON 1
Belleville, ON 1
Burlington, ON 1
Hawkesbury, ON 1
Port Colborne, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • skistheday
    Skistheday (@skistheday) reported

    @cogeco thanks for the email yesterday apologizing for recent internet problems...but when I pay for full high speed unlimited internet that's what i expect with 2 adults working and 2 kids schooling from home! Otherwise reduce my monthly bill!

  • dougronson
    Doug Ronson (@dougronson) reported

    @cogecohelps @MIHomeYGK Cogeco needs to up its communication game! Last night I received an "apology" email - almost a week late. Apparently, "a few" customers were impacted - not tens of thousands. The email blamed an "external" problem - they took no responsibility.

  • MeaganAloian7
    Meagan Aloian (@MeaganAloian7) reported

    @cogeco Eversince we've switched all we've had is issues.I was recording something that was only an hour and it was still showing it was taping 1.5 hours later. Why would that happen?

  • MsRandalll
    Cassie Randall (@MsRandalll) reported

    @cogecohelps We have been trying to get ahold of Cogeco for 9 days now. Your line is constantly business and your live chat is unable to help us. We spend a lot of money on internet and our careers relies on it! Please help?!

  • AVictoriaHB
    Amanda Victoria (@AVictoriaHB) reported

    Honestly, I never complain but like my cogeco Internet has gone down 3 times in 2 weeks. For seriously hours at a time. I don’t even have kids in school and blessed for a work phone to pull data from - this is just seriously uncalled for and is getting annoying #Cogeco

  • vikaskakkar_DEL
    Vikas Kakkar (@vikaskakkar_DEL) reported

    @cogeco down again? It’s been a few times in the last few days #FixitASAP

  • CabilanMath
    Mr. A.X. Cabilan (@CabilanMath) reported

    @vikaskakkar_DEL @cogeco I think I had another DNS issue as well

  • MKoudys
    Mary Koudys (@MKoudys) reported

    @cogecohelps @cogeco Fix my internet! It’s down AGAIN! 3rd time in 10 days! You ask that I message you and yet I’ve done that several times already this evening & get no reply and god forbid we call....you can’t get through! We better be getting a credit for this inconvenience!

  • Skiingmom2
    Skiingmom🙋‍♀️🎿❄🇨🇦🇦🇹🍻 (@Skiingmom2) reported

    Tell me how 225 min online is a good idea when I struggled for yrs to keep my son to 30min/ day.Even now at18 it's far from ideal. Online tech is horrible, teacher doesn't say anything & #Cogeco keeps cutting out! We need to rethink this "greatest plan in Canada" #FireLecce

  • CabilanMath
    Mr. A.X. Cabilan (@CabilanMath) reported

    @jsmithmasters1 @cogeco Did yours go out again today? Mine went out for a minute. Seems like another DNS issue

  • saosao1028
    Steve O (@saosao1028) reported

    @TiVoSupport your IOS app no longer live streams. Cogeco Canada advised me you must repair your app. Can you please advise when a fix will be ready?

  • rogerfavero
    roger favero (@rogerfavero) reported

    @cogeco sends apology email for Internet issues last week but no mention of interrupted/lost services refund. No thanks, keep the email. #lookingforanotherprovider

  • cmp1975
    Chris Powell (@cmp1975) reported

    .@cogeco Hi Cogeco, internet down again, convince me why I stay with you? Are there plans to improve the network any time soon? Discounts for half assed service?

  • CarriesDesk
    Carrie Trembinski (@CarriesDesk) reported

    @cogeco I’m experiencing a total internet outage in #Burlington this morning. Any updates?

  • Peterson09N
    N.Peterson09 (@Peterson09N) reported

    @Bell_Support and @cogeco whichever one of you gets into my neighborhood and upgrades our internet lines to something other than our 1960s infrastructure, will get a lot of business. All of us are tired of temp lines and very spotty service. Terrible

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