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Cogeco

Cogeco Outage Map

The map below depicts the most recent cities worldwide where Cogeco users have reported problems and outages. If you are having an issue with Cogeco, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bells Corners, ON 1
Montréal, QC 5
Collingwood, ON 1
Milton, ON 5
Peterborough, ON 2
Toronto, ON 25
Arnprior, ON 1
Mississauga, ON 5
Burlington, ON 2
Champlain, ON 1
Hamilton, ON 1
Sarnia, ON 1
West Lincoln, ON 2
Welland, ON 1
Toronto county, ON 3
Belleville, ON 1
Napierville, QC 1
Calgary, AB 1
Matane, QC 1
Oakville, ON 1
North Bay, ON 1
Vaughan, ON 1
Scarborough, ON 1
Kingston, ON 2
Ottawa, ON 1
Hamilton, ON 2
Carleton Place, ON 1
Rimouski, QC 1
St. Catharines, ON 1
Guelph, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrysalisChris
    Chris Hitchcock (@ChrysalisChris) reported

    @telMAX_Inc I just lost internet and telephone service because of your fibre installation crew (@AeconGroupInc). Not impressed. @cogeco are sending a technician on Friday. Today is Tuesday. Unimpressed with the lot of you. 3 of my neighbours have had the same experience.

  • IFcomic
    Iqbal Faizer (@IFcomic) reported

    @Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.

  • cberlo
    Clay Berlo (@cberlo) reported

    @cogecohelps this is what my Cogeco EPICO looks like right now. I've been on hold for almost an hour now... #CogecoHelps #EPICO #fail

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps Very disappointing in love Cogeco service..

  • LynRandom1965
    LynRandom1965🇨🇦 (@LynRandom1965) reported

    @MulbearA @CTVNews THIS THIS THIS @cogeco does the same thing. They let you think you're locking in the price on a 2 year contract then when they raise your bill they THEN tell you it's the promotion you locked in. No competition & the CRTC allows these deceitful ******* to get away with this ****.

  • solkumar
    Loud mouth (@solkumar) reported

    @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

  • NevadaTestSite
    Jimmy Says (@NevadaTestSite) reported

    @oiler3535 @cogeco @CNBC I have been having the same problem for about 6 months as you described. Did you ever get this resolved?

  • CanadianCurmudg
    Wayne Anderson (@CanadianCurmudg) reported

    @cogecohelps When will Cogeco resolve the email issue

  • quietlybless
    Norm (@quietlybless) reported

    Just another day woth @cogeco but you pay through the a** for the service. No credit and misogynistic CS. " In My culture , we don't speak that way". Sorry i don't fit into your nigerian culture.

  • deliaflower1
    CARTY CARTY (@deliaflower1) reported

    @cogecohelps I once joined a company called COGECO Known for their prices being OH SO LOW Their staff are so kind Assisting me they never mind Any other company would only be SO SO.

  • snake__rat
    Randan (@snake__rat) reported

    If @cogeco was any worse of a service they’d be @ServiceOntario

  • RobertAucoin13
    Dr. Robert Aucoin (@RobertAucoin13) reported

    @cogeco your service is horrible. Epico is terrible. Completely random technology. Sometimes it works. Sometimes it doesn't. Your customer service is worse. After 6 months of being polite I am done. You suck.

  • dillon4412
    Scott Dillon (@dillon4412) reported

    @cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

  • John_Bug
    John Bugailiskis (@John_Bug) reported

    Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

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