Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 82
Burlington, ON 23
Hamilton, ON 18
St. Catharines, ON 18
Sarnia, ON 15
Welland, ON 13
Kingston, ON 13
Oakville, ON 12
Windsor, ON 12
Montréal, QC 11
Niagara Falls, ON 11
Mississauga, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
Drummondville, QC 2
Pembroke, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • imdadjunejo Imdad H. Junejo (@imdadjunejo) reported

    @cogeco why is your phone number not working? (1855 701 8110) I’ve tried calling from 3 different phones. It does not connect.

  • Cranker00526432 🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty (@Cranker00526432) reported

    @cogecohelps @cogeco consider this a reported issue

  • ImToreos chris toreos (@ImToreos) reported

    Here we go again @cogeco same time every year we do this dance and you just end up paying part of my bill, can we maybe fix the issue this year? Please? Every few seconds i lose connection entirely beyond my network. How many modem/router swaps do we want to try this year?

  • JustinAyles89 Justin Ayles (@JustinAyles89) reported

    @cogecohelps I am getting an error of v315 on my smart TV. Cant access any streaming services connected with cogeco. Anything I can do to fix this?

  • Cranker00526432 🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty (@Cranker00526432) reported

    @cogecohelps @cogeco it is not an issue with my acct, it is an issue with your service. so how about u contact your tech team and figure it out 👍🏼

  • investguy44 Daniel (@investguy44) reported

    @cath22cath @Qualifyfor This is good to know. My mom lives in Lasalle and absolutely hates Cogeco and when I come down to see her, I’m going to contact them. She’s 80 and her Cogeco bill is well north of $200 a month which is ridiculous

  • mad4erit Chris C. (@mad4erit) reported

    Good evening @cogeco the Plex app on EPICO continues to be a problem. The first play after restarting the box works fine, but any inactivity causes subsequent plays to fail. The only fix is restart the box. All other Plex clients are fine.

  • alexanndrraa alexandra (@alexanndrraa) reported

    @cogeco are you trying to break a record with how many consecutive days we can go with an internet outage? Unreal.

  • cath22cath stormy. End Inequality+poverty! Vaccinated x2! (@cath22cath) reported

    @Qualifyfor We pay 90.00 for the phone and High-Speed fiber internet with MNSI...Windsor. I've tried bell, cogeco etc and MNSI is the best! Also, customer service and the "Tec" people are excellent.

  • meganparty Megan (@meganparty) reported

    @TekSavvyCSR I’ve been having intermittent service since a branch came down on a line to my house at the beginning of January. I am a tek savvy customer, but tried contacting Cogeco because it is their line, but they haven’t looked into it at all to my knowledge.

  • xsmashx88x 🇨🇦 ˢᴹᴬˢᴴᵀʰᵉᴳᵃᵐⁱⁿᵍᶜᵃⁿᵘᶜᵏ」👊🏻🎮 (@xsmashx88x) reported

    @cogecohelps @cogeco fix your god damn service every year now for the last 5 years have issues at winter and summer like this is bullshit

  • QSBLifer Josh Campbell (@QSBLifer) reported

    @cogeco I am a long time customer… stood up for installation today (moving to new home) and now on phone for over an hour getting shuttled from one person to another. The worst service I’ve ever received, so frustrated.

  • lynz177 Lind17 (@lynz177) reported

    Looking for a phone number for Matt Wickham VP Cogeo in Burlington, found out that 7 years of problems I was conned into upgrading the issue is Cogeco tap on outside lines.

  • j_hall70 J Hall (@j_hall70) reported

    It only took 2 hours and 40 mins, transferred 11 different times (twice to Bell Canada agents) but I was finally able to help my uncle activate his @VirginPlusCare TV!! Almost if not worse than @cogeco !!

  • IslesCrazy Matt DeCiccio (@IslesCrazy) reported

    @cogecohelps I can’t get through to cogeco on the phone at all! It says that the number is out of service! Can you help me out?

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