Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 47
Mississauga, ON 6
St. Catharines, ON 6
Peterborough, ON 4
Burlington, ON 4
Montréal, QC 4
Brampton, ON 4
Sarnia, ON 3
Brockville, ON 2
Ottawa, ON 2
Kingston, ON 2
Oakville, ON 2
Milton, ON 2
Hamilton, ON 2
Windsor, ON 2
North Bay, ON 1
North York, ON 1
Prévost, QC 1
Gatineau, QC 1
Leamington, ON 1
Kitchener, ON 1
Sainte-Adèle, QC 1
Calgary, AB 1
Dundas, ON 1
Edmonton, AB 1
Fairmount, ON 1
Amherstburg, ON 1
Sainte-Agathe, QC 1
Uxbridge, ON 1
Trenton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • MorphPlays professormorphplays (@MorphPlays) reported from Oakville, Ontario

    @cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have

  • simplythekenny Fullmetal AllKenneth 🇨🇦 (@simplythekenny) reported

    @JohnDou38694475 @startca Typically, with issues like these, Cogeco would be responsible for it. Without an absolute diagnosis, we can't tell who exactly is to blame but if Cogeco is responsible that might explain the miscommunication, the lengthening of the issue, and why Cogeco is actively brushing off.

  • Circuitjc Jeff Codling (@Circuitjc) reported

    @startca It is getting worse not better. My connection into Cogeco (Sarnia) is strong... the routing after that is f'd. I'm tethered to my phone now it is so bad. Can't work. Please don't force me to go to FTTH with B(h)ell. I love you Start but if you keep doing me bad... :(

  • Nannyof3munkins nannyof3 (@Nannyof3munkins) reported

    @markhmasters @TSNTennis Hi, this is OT but I use to be able to record several TSN Tennis matches at once. Now when I setup my recording I can only record say tsn865, not 863 simultaneously for Wimbledon. Same was for Roland Garos. Is this my provider Cogeco issue?

  • jamesheffron James Heffron (@jamesheffron) reported from Milton, Ontario

    @cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

  • Sprial_out Matt Lepp (@Sprial_out) reported

    @RAWaholic1 @startca If its a cogeco problem, theyre at their mercy..

  • MorphPlays professormorphplays (@MorphPlays) reported from Oakville, Ontario

    @cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!

  • kayleeb1991 Kay B (@kayleeb1991) reported

    @JohnDou38694475 @startca I chatted at Cogeco earlier today and they said it was a ‘signal issue in the area’ so at least at that time even Cogeco thought it was their problem haha

  • theMediaman Stephen Wear Your Mask Clark (@theMediaman) reported

    @Bryson_M They're going to have to sell off some assets, like Bell did for MTS. I could see them selling off the division to Cogeco or @Videotron *me dreaming* If Videotron bought Freedom's mobile network, they'd have coverage in the four most populous provinces.

  • Ryytikki 🏳️‍🌈 No longer birthday but still Bi 🏳️‍🌈 (@Ryytikki) reported

    @petesmaluck @startca @cogeco isnt this an issue with cogeco's lines that start uses? idk why you'd want to move there instead

  • startca Start.ca (@startca) reported

    @PoodlesLLC Hi, The issue is not specifically with Cogeco. We have technicians working to resolve the issue from our side ASAP. Sorry for the inconvenience.

  • startca Start.ca (@startca) reported

    @pasquino1975 Hi Bruno, We are sorry to tell you we have no current ETA. We are working to rectify issue as it is from our end not Cogeco.

  • WaistedW WaistedLoveWaistbeads (@WaistedW) reported

    @cogeco where is your customer service reps to answer your phones! I've been on hold 30:31 and counting 😒

  • lndmommy stephanie (@lndmommy) reported

    @cogeco internet is so crap that I lose connection to the internet while plugged in directly to the modem. Makes sense.

  • Sprial_out Matt Lepp (@Sprial_out) reported

    @breachpunkrock @startca I mean you do you, but cogeco customers are also experiencing outages which suggests its an infrastructure issue, which cogeco is responsible for. Start just piggy backs on cogecos infrastructure, meaning theyre at cogeco's mercy right now ..

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