Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Montréal, QC 7
Kingston, ON 7
St. Catharines, ON 5
Mississauga, ON 5
Brampton, ON 5
North York, ON 3
Leamington, ON 3
Windsor, ON 2
Burlington, ON 2
Markham, ON 2
Ottawa, ON 2
Kitchener, ON 2
Brockville, ON 2
Milton, ON 2
Belleville, ON 1
Hawkesbury, ON 1
Port Colborne, ON 1
Calgary, AB 1
Woodbridge, ON 1
Cornwall, ON 1
Bradford West Gwillimbury, ON 1
Stoney Creek, ON 1
Watford, ON 1
Port Hope, ON 1
Georgetown, ON 1
North Bay, ON 1
Sarnia, ON 1
Oakville, ON 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • adamlebarr Adam LeBarr (@adamlebarr) reported

    Do not use @cogecohelps, @cogeco if you work from home. If it’s not slower than what you pay for, it’s down, like right now. Funny, because I literally just paid my bill. I regret that decision.

  • Diego31630607 Diego (@Diego31630607) reported

    @cogeco are you experiencing any problems for Eloar/Salem. Also I think my router is broken as it won’t turn on.

  • Kym_Charlotte Kym (@Kym_Charlotte) reported from North Grenville, Ontario

    Hey @cogeco @cogecohelps . We got a new modem today through Netfox and you people have STILL not done what’s required on your end to activate it. It’s been 9 hours now. We have kids in online school and a business to run during Covid. Get your **** together already. Wtf

  • CanadianInPink JoRigs (@CanadianInPink) reported

    @cogeco Is service down in Halton Hills?

  • rj_tweety rj_tweety (@rj_tweety) reported

    @cogecohelps Not unusual at all in my experience. Thank god for Cbc streaming it without requiring the authentication from Cogeco like sportsnet does. When the message indicated it's a problem on your end I shouldn't need to call tech support.

  • Th3BadWolf Jay (@Th3BadWolf) reported

    @cogeco Yeah, if you could have a redundant network that doesn't go down when one link goes down that'd be great, especially when you charge 100$/month for it or more...

  • NomeSays Naomi “we’re *not* all in this together” (@NomeSays) reported

    @cogeco continue to have frequent interruptions to epico. It freezes, pixelates, sometimes restarts itself. This has been the case for weeks, and when we asked to have the older hardwired boxes instead were told - oh that’s $10/month more. Your service is a complete waste of $$.

  • mad4erit Chris C. (@mad4erit) reported from Oakville, Ontario

    @cogecohelps @cogeco The phone message stated the outage is affecting multiple neighborhoods in oakville, I assumed that was major. How small is the outage?

  • EklipzeEh Eklipze 🇨🇦 (@EklipzeEh) reported

    @cogeco @cogecohelps Anyone got a second to address an issue?

  • AnnoyingCritic UdamScum (@AnnoyingCritic) reported

    @cogeco fix your ******* network you pieces of ****!

  • mad4erit Chris C. (@mad4erit) reported from Oakville, Ontario

    Please @cogeco @cogecohelps post outage updates here.

  • Smeggsnbacon Bobby Hicks (@Smeggsnbacon) reported

    @cogecohelps Thank you to the workers who went out to fix the issue so promptly especially in this weather. And thank you Cogeco for the transparency. Not having internet sucks but not having answers is worse so thank you for

  • ceemady ChiChi C (@ceemady) reported

    Also, Cogeco gave me my $200 plan for $120 since I was trying to cancel/downgrade my services. So this WHOLE TIME I was just paying them extra for fun?! Smh. Thankful regardless.

  • MikeWelland Mike Welland (@MikeWelland) reported

    @cogeco Any estimate of time until service restoration?

  • aimee93xx aimee🌻 (@aimee93xx) reported

    when cogeco doesn’t send the HDMI cord that is “enclosed” in the package- there goes $10 and waiting a week to get it since Ontario is still locked down

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