Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • Tweet (@Dustonfoster) reported

    No internet @cogeco - issue persists after a reboot. L3B 4W4

  • Ah (@TheAkibaGuy) reported

    @cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?

  • David Bartlett (@davidb_into) reported

    @SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.

  • Mr135.eth (@theNFTpimp) reported

    @cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.

  • Mark (Bundy) Kennedy 🇨🇦 (@MarkKennedyQW) reported

    I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet

  • sg (@scottygwood) reported

    @OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy

  • GDS MPT (@shawn11627) reported

    @cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.

  • Michael Marchand (@Mikemmarchand) reported

    @cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!

  • GDS MPT (@shawn11627) reported

    @cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.

  • Bribble (@Bribble8) reported

    @cogecohelps I am infuriated that my internet speed has plummeted and I'm sure I won't be reimbursed for service that Cogeco is not holding their end of the bargain up on. Guess what, no support to contact.

  • Marina (@Marina35690107) reported

    @jdeq We switched from Bell to Cogeco. Worse customer service. Hassle to return their equipment. Still got bills even after service stopped. Worse company ever @bell.

  • Harpal Singh (@singharpal) reported

    @cogeco no internet service in last five days and Cogeco still sleeping , can’t restore my internet.

  • FullMoonCastlefinestablesandvastestates (@fullmoonfarm1) reported

    ffs. @cogeco my bill has increased AGAIN for the same service. I may have to rethink this whole internet thing. you might be losing a long-time customer.

  • 𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻 (@s_j_xo) reported

    @cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I only see one that says 5G.

  • 𝚂𝚑𝚢’𝚜 𝙲𝚑𝚊𝚘𝚜 🤍🌻 (@s_j_xo) reported

    @cogecohelps @RebeccaShanks5 @cogeco Oh I already had a tech look at my account and stuff and they claimed my internet has been online and there’s no problems! Whoever I spoke to said I should see two of my lines but I dont - I don’t see one that says 5G.


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