Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 89
Burlington, ON 23
St. Catharines, ON 20
Hamilton, ON 18
Sarnia, ON 15
Welland, ON 14
Kingston, ON 13
Montréal, QC 12
Oakville, ON 12
Niagara Falls, ON 12
Windsor, ON 12
Mississauga, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Belleville, ON 3
London, ON 3
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Chatham, ON 2
Georgetown, ON 2
Drummondville, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • StinsonAnalytic David Stinson (@StinsonAnalytic) reported

    @Mootz613 @cogeco Is it too much to ask that Kingston customers be given an expected date/time of service restoration? Or at least some sort of answer or acknowledgement? This really is a text book case of how not to handle outages.

  • J_Carrigan Jonathan Carrigan (@J_Carrigan) reported

    @jkghuman @cogeco We’re having the same experience. Cogeco website says the issue is been resolved in our area but we still don’t have internet. I’m now actively exploring other providers.

  • PEPE4ff Pat Riley (@PEPE4ff) reported

    @Bell_Support Nothing to look into- I’ve used the virtual repair tool more times then I can count - I’ve been in chats with one of your service reps.. “it was an authentication issue” so they say and then back to losing internet and having to use my data … I’m just going to cogeco now

  • Chaosking243 Nicholas (@Chaosking243) reported

    @cogeco Been without internet and tv since 8 AM on the 24th. It’s now 1AM on the 25th. The outage report is now just gone (which I’m not sure is better than just adding an hour every time like it was). Are there any updates?

  • deadlynitshade Tashing Through The Snow ❄️ (@deadlynitshade) reported

    @cogeco Still down.

  • feartheglove Doc (@feartheglove) reported

    @cogeco Ummmmm… no… Northumberland is still dark and we are along the 401. No service still since Dec 23

  • low03xtreme Kyle Rioux (@low03xtreme) reported

    @cogeco There’s a bunch of wires down on Helena St in Fort Erie. Just a heads up

  • smokingcolourz Tasting colours (@smokingcolourz) reported

    @Chaosking243 @cogeco 8am ish on the 23rd not even a estimate on when it’ll be fixed, last I talked to cogeco on the phone yesterday night they had no idea when also stated they had no technicians in area even attempting to fix it

  • Mootz613 Hartley (@Mootz613) reported

    I realize this is a first world problem but not having internet, tv or home phone for over 36 hours during the holidays is trying my patience. @cogeco @cogecohelps is absolutely the worst provider I have ever seen. #Cogeco

  • IGY6MMCWNZ ; I G Y 6 (@IGY6MMCWNZ) reported

    @Luney66 @cogeco That seems off to me! I'm not aware of any circumstance where you'd need Power of Attorney to help with utilities, unless of course the family member was medically incapacitated (e.g. Alzheimers). This is the problem with automated/remote customer care. Were you with your Aunt?

  • SElsbury Scott Elsbury (@SElsbury) reported

    @3v3nMoR This from the guy asking for cogeco to reimburse for 24 hours of cell data as a result of the outage !

  • twittorr Tony Orr (@twittorr) reported

    Good news! The blizzard warning has ended. Still terrible conditions out there but things should start to improve. Hey @cogeco, maybe you could diligently restore services. Service has been out since late Friday. #Kingston #ygk

  • Luney66 ¯\_(ツ)_/¯ Lisa 🇨🇦 (@Luney66) reported

    @IGY6MMCWNZ @cogeco No I had to call from my phone and they wanted to see proof of POA. Techonology is not all it's cracked up to be when it comes to stuff like this. If I wanted to cancel service I can see needing POA but to report an outage? Asinine!!

  • jkghuman Jot Ghuman (@jkghuman) reported

    @cogeco online says I have service but I haven’t had internet or phone working since the outage. Your service representatives are not helpful with no communication on when and what is happening with my service. I’m switching back to Bell even if it means slower speeds. Ridiculous

  • Lora_Diakonov (Lora Diakonov) (@Lora_Diakonov) reported

    Hey there @cogeco so there was a power outage in my area and I rebooted my modem but there is still no internet here whatsoever. I checked your website… and it says there is internet… Yet my modem says otherwise… 3 green lights are on steady, the 4th is blinking… 🤔

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