Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 7
Kingston, ON 7
St. Catharines, ON 5
Brampton, ON 5
Mississauga, ON 4
Windsor, ON 3
North York, ON 3
Leamington, ON 3
Burlington, ON 2
Markham, ON 2
Ottawa, ON 2
Kitchener, ON 2
Brockville, ON 2
Milton, ON 2
Belleville, ON 1
Hawkesbury, ON 1
Port Colborne, ON 1
Calgary, AB 1
Woodbridge, ON 1
Cornwall, ON 1
Bradford West Gwillimbury, ON 1
Stoney Creek, ON 1
Watford, ON 1
Port Hope, ON 1
Georgetown, ON 1
North Bay, ON 1
Sarnia, ON 1
Oakville, ON 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • John_Darch John Darch (@John_Darch) reported

    @cogeco @cogecohelps fix the internet outages please! We’ve never needed the internet to work in our household more than we do now!

  • GreendaleGators Greendale School (@GreendaleGators) reported

    Great participation by students this morning in their virtual meetings. However, Cogeco internet is currently down and so things are on hold until a solution is found.

  • inhousemouse terry anne matthews (@inhousemouse) reported

    @Solace_ffl @Carminevittori5 @cogeco We use cogeco internet all the time and rarely have an issue. I don't remember the last time we were down cause of an outage. My kids are in remote school and this is the first time since March they couldn't get into school.

  • therederin Erin Nicholson (@therederin) reported

    @cogeco @cogecohelps internet is down and all of your customer service lines say either “not in service” or are busy. This isn’t acceptable, regardless of a widespread outage!

  • inhousemouse terry anne matthews (@inhousemouse) reported

    @lillquiche @cogeco News alert: all providers go down from time to time.

  • KingAlbertPS King Albert PS (@KingAlbertPS) reported

    We are hearing that COGECO internet is down across the region. Please do not stress if your internet goes down. We will continue to monitor and support this situation as it evolves.

  • pickIeginger minimum hag⁷ (@pickIeginger) reported

    called cogeco and the phone is.... BUSY??? how are you gonna be a customer service line and not even have the automated message play 😭

  • tara_okelly Tara O’Kelly (@tara_okelly) reported

    Are there outages with @cogecohelps in Waterdown? #cogeco our internet has been down for an hour.

  • mingram0 Michael (@mingram0) reported

    @cogeco @townofoakville For everyone flipping out over this issue - No ISP intentionally takes their service down. Stop behaving like spoiled children. The issue appears to be related to DNS servers - if you set your DNS servers to Google's Public DNS your service may work. DNS server: 8.8.8.8, 8.8.4.4

  • yorghakis George Malek (@yorghakis) reported

    @cogeco Milton, ON is down too , appreciate some transperancy here, reason or ETA etc...

  • VoltzDr Dr.Voltz (@VoltzDr) reported

    @Andrade14Mike @cogeco Lmfao I did not assume anything. I speak from my experience and that is all. Smh. Stop being a keyboard warrior and don’t need to negate how I am feeling towards the service. If you have a separate experience that is great. But I feel very different towards what I am paying.

  • chris_savel chris (@chris_savel) reported

    @cogeco Am I going to get a discount for all the money I’m losing because of your unreliable service ?

  • zedsand essnzed (@zedsand) reported

    @alancross @cogeco Yup. There was power outage in south oakville too... not sure if that’s connected

  • toddycoupe Toddy (@toddycoupe) reported

    @cogeco Your website and phone number are down too. This is very concerning

  • Dustin_J_Clark Dustin Clark (@Dustin_J_Clark) reported

    @cogeco Apparently your network engineers don't understand how load balancing works

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