Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 66
Burlington, ON 21
St. Catharines, ON 18
Hamilton, ON 14
Sarnia, ON 13
Windsor, ON 13
Welland, ON 13
Peterborough, ON 12
Kingston, ON 12
Montréal, QC 11
Oakville, ON 11
Niagara Falls, ON 10
Mississauga, ON 6
Brockville, ON 6
Fonthill, ON 6
Milton, ON 5
Brampton, ON 4
Ridgetown, ON 4
Grimsby, ON 4
Dundas, ON 3
Trenton, ON 3
Cobourg, ON 3
Harrow, ON 2
Chatham, ON 2
Belleville, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
North Bay, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • s_robertson1212 Shawnee Robertson (@s_robertson1212) reported

    3 days without cable, spoke to 6 customer service reps and got 6 different answers, transferred to 2 departments with no answer, no managers reachable or will return calls. @cogeco is an absolute joke. Will deff be switching.

  • SassyCanadianEh Laura Elle (@SassyCanadianEh) reported

    @SicRick666 I got stupid Cogeco cable and they suck.

  • RonaldSDean The Handlebar Gamer (@RonaldSDean) reported

    @cosmickatamari @cogeco Still won’t matter when the net is down. Requests all time out.

  • nefi1970 Nefi Zea (@nefi1970) reported

    @cogeco Im sorry, but im leaving. You guys have a great product. The TV package where you choose your channels is great. But…. You guys can’t get it together. Your service sucks. I’m having slow internet for 5 days now. Not the first time I’ve been promised it’ll get fixed and no change

  • mssheltonffss Tracey Shelton (@mssheltonffss) reported

    Just spent FIFTY minutes, between being on hold and working with a tech help rep at @cogeco trying to address a problem with my TiVo box, only to be hung up on by the rep without the problem being resolved … don’t have the time or patience to call back and waste another hour. 😤

  • IrishKat28 Kat (@IrishKat28) reported

    @emarceg @ItsDeanBlundell @Rogers I don’t know if that will happen especially after Rogers service went down for so long. This article was a year ago & I know Cogeco fights takeovers. Hope it doesn’t happen bc I’ll leave if Rogers takes over.

  • tishhitsthefan Badum.Tish (@tishhitsthefan) reported

    Goodbye, Cogeco! 2day I switched to TekSavvy. The hardest part? Cancelling with Cogeco.(Hour+ on hold!) 2nd hardest? Re-arranging cords and power bars that live behind 2 v. heavy pieces of furniture I had to move in 30C heat! 🥵 I look forward to faster service at 60% less

  • styllishweeb Styllishweeb (@styllishweeb) reported

    Everybody plays music at the highest level on the tv in a maximum security jail. What would happen if cogeco was hacked to cause every piece of **** criminal at HWDC brain dead

  • msteffes ℳary (@msteffes) reported

    PSA: @cogeco is a crap company. My mom dies, and we continue paying her cogeco bill for a year after, I finally call to cancel it, provide proof of death and send back internet routers. Now a collection agency is calling me? **** you Cogeco, isn't it on file that she passed!

  • Manafhasan Manaf (@Manafhasan) reported

    @cogecohelps @cogeco Service is back. Thx

  • treplow treplow (@treplow) reported

    Just got a text message from Cogeco confirming there is an outage here

  • mamasaurusof2 🇨🇦 Robbie McQuade 🇺🇦#StandWithUkraine (@mamasaurusof2) reported

    @cogeco Thank you for the great service today. My technician repaired/restablished my phone service. He fixed the 'jumble' of wires in my home In these days of nearly non-existant customer service, the service was outstanding. Please tell me how I can recognize him with Cogeco.

  • Manafhasan Manaf (@Manafhasan) reported

    @cogeco No internet service in my area. Carberry way in Oakville

  • Yoshiandlugia Fiona Szymkiewicz 🏳️‍🌈 (@Yoshiandlugia) reported

    Sorry for no stream today, Cogeco decided it was a perfect time to have an outage. Can’t even call them either cause the line is so busy. Stream will return tomorrow morning as long as my service returns

  • beckie806 Shannon Beck (@beckie806) reported

    @cogecohelps @collvey77 @cogeco I did call - and was told tomorrow was soonest they would get here but we have 3 people in this house, 2 in my neighbours and 4 cars in the driveway - the person on the phone said it was a ‘safety issue’ - which means to me it would be immediate reaction from the company

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