Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 25
Kingston, ON 7
Montréal, QC 6
Brampton, ON 5
Windsor, ON 4
St. Catharines, ON 4
Markham, ON 3
Milton, ON 3
North York, ON 3
Mississauga, ON 3
Leamington, ON 3
Perth, ON 2
Burlington, ON 2
Ottawa, ON 2
Brockville, ON 2
New Prussia, ON 1
Welland, ON 1
Scarborough, ON 1
Belleville, ON 1
Hawkesbury, ON 1
Port Colborne, ON 1
Calgary, AB 1
Woodbridge, ON 1
Cornwall, ON 1
Bradford West Gwillimbury, ON 1
Stoney Creek, ON 1
Watford, ON 1
Port Hope, ON 1
Georgetown, ON 1
Kitchener, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulChato Paul Chato 🇨🇦 (@PaulChato) reported

    @trav_mitch @cogeco Doesn’t help when you have hundreds of calls 5 min apart. Then it’s just the endless ringing that drives you nuts.

  • i_boops_snoots I boop snoots. (@i_boops_snoots) reported

    And the Crave app suddenly won’t load on the EPICO box either - which I pay for as part of my Cogeco package. I miss my TiVo boxes. Wish I hadn’t switched to EPICO, it’s been issues with these boxes from the start. I’ve been staring at the crave loading screen for 5 minutes now

  • VisibleThink Mike Sewell (@VisibleThink) reported

    @twittorr @cogeco Yah that sucks, when it goes it goes baaaad

  • ThePitLive ThePitLive (@ThePitLive) reported

    My internet has gone up in price 3 times since moving out lol **** you Cogeco

  • Mick_Chow Mick (@Mick_Chow) reported

    @CTVLondon A TV Cogeco rep called 911 on me when I was returning a cable box. For no reason. She had attitude problems. Plus its Windsor and I'm Chinese. They do that here.

  • WAUUGHHHH Wildrose (@WAUUGHHHH) reported

    @PaulChato @cogeco Are there any features that can help? I work for a telecom although not the one you're talking about and Call Control will work if this is automated. If it's not, if it's literally a crazy person, it's a lot harder :/

  • Melamalie Melanie Roscoe (@Melamalie) reported

    Not impressed with @cogeco @cogecohelps poor communication and customer service. Three days without internet and the best they have is “we’re working on it but can’t tell you where or when we’ll be done”. I can understand long outages happen, but at least tell us what’s going on!

  • Luney66 ¯\_(ツ)_/¯ Lisa 🇨🇦 (@Luney66) reported

    @IGY6MMCWNZ @cogeco No I had to call from my phone and they wanted to see proof of POA. Techonology is not all it's cracked up to be when it comes to stuff like this. If I wanted to cancel service I can see needing POA but to report an outage? Asinine!!

  • feartheglove Doc (@feartheglove) reported

    @cogeco Ummmmm… no… Northumberland is still dark and we are along the 401. No service still since Dec 23

  • bmaggiemay bmaggiemay (@bmaggiemay) reported

    At Cogeco I haven't have live TV in 4 days in Windsor & area. what's the problem. My landord pays for every thing. I can't give his name out he away hunting. Fix it or I'm going back to bell

  • markwarburton72 MPW (@markwarburton72) reported from Sarnia, Ontario

    Does anyone else's @cogeco fibre home internet disconnect every 10 minutes or so for about 5-10 minutes at a time every night lately starting around 11pm? Getting ridiculous now. Restarted modem many times now. Been on hold for 30 min for tech support yet again... #cogeco

  • BertrandCote5 Bertrand Cote (@BertrandCote5) reported

    @thevivafrei You should never listen to CJAD or Cogeco media. Those are poison.

  • myobfool myobfool (@myobfool) reported

    @WAUUGHHHH @PaulChato @cogeco Odds are it was an automated phone bank using VOIP and a bank of DID #'s that they bought or stole and are spoofing the calling number. Sucks Paul, you probably did the only logical thing till they move onto the next victim. Hey can you give them JT's # in Ottawa

  • J_Carrigan Jonathan Carrigan (@J_Carrigan) reported

    @cogeco @cogecohelps website now says no outage in my area but we still don’t have internet. I called support and confirmed there is still an outage 🤬 After 3 days of waiting with no useful info I’m calling Bell.

  • jkghuman Jot Ghuman (@jkghuman) reported

    @cogeco online says I have service but I haven’t had internet or phone working since the outage. Your service representatives are not helpful with no communication on when and what is happening with my service. I’m switching back to Bell even if it means slower speeds. Ridiculous

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