Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 83
Burlington, ON 23
Hamilton, ON 18
St. Catharines, ON 18
Sarnia, ON 15
Welland, ON 13
Kingston, ON 13
Windsor, ON 12
Montréal, QC 11
Oakville, ON 11
Niagara Falls, ON 11
Mississauga, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
Drummondville, QC 2
Pembroke, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • nineinchgails Gail Franklin (@nineinchgails) reported

    @cogeco I'd rather treat myself to some BBC Canada...you know, the channel you removed 2 weeks early

  • nineinchgails Gail Franklin (@nineinchgails) reported

    @cogeco It's bad enough that BBC CANADA is done (according to the channel itself it's not supposed to be unavailable until DECEMBER 31), and as per usual Cogeco has to end it two weeks earlier (like you did Vice), but it is totally rude when today is the last day and you end it @ 805am!

  • kai_doggo Dylan Stanley (@kai_doggo) reported

    @cogeco is it standard practice for your service technicians to enter an apartment complex and disconnect someone's internet without notice? and then refuse to help or acknowledge what happened because I'm not a customer. my ISP confirmed what happened.

  • cntctdkumar Dhanesh Kumar (@cntctdkumar) reported

    @cogeco what’s going on? It’s not even 3 weeks and been calling you guys so often with issues, do you guys want to resolve issues or should I move back to my previous service provider ????

  • cogeco Cogeco Connexion (@cogeco) reported

    (3/3) Please, note that the agents can’t handle returns. All equipment should be returned via Canada Post. Thank you for your collaboration. If you have any other product, billing or service inquiries please contact our customer care teams at 1-800-267-9000. – Marilyne Cogeco

  • pmckinle Peter McKinley (@pmckinle) reported

    @cogeco service has been really spotty lately and particularly tonight. Many neigbours have cable in trees. Likely not the 'last mile'to my house. Can you investigate up the line please?

  • lyleguy13 lyle lauzon (@lyleguy13) reported

    BYE @cogeco !!!!!! BYE!!!!! WOOOOOOO!!! This post is exclusively for those who know the amount of bull **** I've dealt with with this unbelievably inefficient company.

  • CanniluxCEO the BRO (@CanniluxCEO) reported

    @cogeco either yall are restricting my upload or need to repair lines from my closest hub to my house cause after 9 calls and 3 service tripz best u can do is 2MBS UPLOAD 🤯🤯🤯🤯🤯🤯🤯🤯😵😵😵😵😵😵😵 THIS connection ...

  • Theene Steve Francis (@Theene) reported

    @cogecohelps Perfect. Turns out it was an issue with my Cogeco email acct. A CSR tried to help but had to create a ticket for escalation to the mysterious guys who solve everything but can't answer the phones...lol.

  • GunterNine Gunter Nine (@GunterNine) reported

    @cogeco Waking up to being alive after surgery to fix a spontaneous pneumothorax on Christmas Eve.

  • cogeco Cogeco Connexion (@cogeco) reported

    @IH_DaSilva54 Hi! No, sorry. All equipment should be returned via Canada Post. Contact me by private messaging and I will be able to provide you more information if needed or you can contact our customer service (1-800-267-9000). Thank you! - Marilyne Cogeco

  • IAmVentuswill Ventuswill ❤️ (@IAmVentuswill) reported

    Cogeco's normally bad, but the last couple weeks they've been so bad that I've been mostly using my phone data for everything, even my computer

  • ozzylaab OZZY F (@ozzylaab) reported

    @cogeco Worst service out there

  • CanniluxCEO the BRO (@CanniluxCEO) reported

    @cogeco thank you for ruining another stream. This one was my #Christmas stream. Before u respond. U have have techs out 4 times. Failed to fix lines over the past 4 months. Responding with my account number and password is NOT obsolving u of onus. YOU have ruined my show.

  • adi_cat adicat (@adi_cat) reported from Oakville, Ontario

    @cogeco our internet has been dropping all week, it's down again- I am just about to reboot the modem, again. This is getting frustrating. :(

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