Cogeco Outage Map
The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 88 |
| St. Catharines, ON | 21 |
| Burlington, ON | 19 |
| Hamilton, ON | 16 |
| Sarnia, ON | 14 |
| Peterborough, ON | 13 |
| Windsor, ON | 13 |
| Welland, ON | 13 |
| Kingston, ON | 13 |
| Mississauga, ON | 12 |
| Montréal, QC | 11 |
| Oakville, ON | 11 |
| Niagara Falls, ON | 10 |
| Milton, ON | 7 |
| Ottawa, ON | 7 |
| Fonthill, ON | 6 |
| Brockville, ON | 6 |
| Trenton, ON | 4 |
| Ridgetown, ON | 4 |
| Grimsby, ON | 4 |
| Chatham, ON | 3 |
| Belleville, ON | 3 |
| Cobourg, ON | 3 |
| North Bay, ON | 3 |
| Harrow, ON | 2 |
| Guelph, ON | 2 |
| Petawawa, ON | 2 |
| Fergus, ON | 2 |
| Stoney Creek, ON | 2 |
| Georgetown, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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John Sly
(@Cokey_the_Bear) reported
@cogeco What is the time frame for the Kingston K7M 9C9 area? We never lost power even though your outage page states that's the reason why. Can you elaborate?
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Pat Riley
(@PEPE4ff) reported
@Bell_Support Nothing to look into- I’ve used the virtual repair tool more times then I can count - I’ve been in chats with one of your service reps.. “it was an authentication issue” so they say and then back to losing internet and having to use my data … I’m just going to cogeco now
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Tasting colours
(@smokingcolourz) reported
@Chaosking243 @cogeco 8am ish on the 23rd not even a estimate on when it’ll be fixed, last I talked to cogeco on the phone yesterday night they had no idea when also stated they had no technicians in area even attempting to fix it
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Melanie Roscoe
(@Melamalie) reported
Not impressed with @cogeco @cogecohelps poor communication and customer service. Three days without internet and the best they have is “we’re working on it but can’t tell you where or when we’ll be done”. I can understand long outages happen, but at least tell us what’s going on!
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Mike Sewell
(@VisibleThink) reported
@twittorr @cogeco Yah that sucks, when it goes it goes baaaad
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Nicholas
(@Chaosking243) reported
@smokingcolourz @cogeco Found my issue once the sun came up, looks like our cable line that ran between us and our neighbour across the street snapped somewhere in the night. Called, and earliest they can have someone out is Thursday, and I bet they won’t even send someone who can fix the line.
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iWhiteshad0w
(@iWhiteshad0w) reported
@cogeco Fort Erie on Albany St still total black out. Any idea when service will be restored
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Jordan
(@iamjordanexpert) reported
@cogeco It’s been down for 24 hours now, are we to expect compensation? The other companies are fine, as they prepared for the impending weather. Why didn’t you? This can’t soley be a hydro issue as there aren’t many.
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Doc
(@feartheglove) reported
@cogeco I went to the grocery store twice. Power on since last night. Services down for over 24 hrs
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¯\_(ツ)_/¯ Lisa 🇨🇦
(@Luney66) reported
Since when does one need Power of Attorney for @cogeco to report an outage?? My Auntie almost 80 yrs old so I tried to call for her. They won't let me unless I'm Power of Attorney!! This is BS. 😢
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Alex Novosad
(@novosad_alex) reported
@cogeco day three of no internet. What are you doing to fix it?
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Tashing Through The Snow ❄️
(@deadlynitshade) reported
@cogeco Still down.
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Nishant
(@nishantvatsal) reported
from
Niagara-on-the-Lake, Ontario
@cogecohelps In the list of Wi-Fi connections nearby, on my phone, I could see other people’s cogeco networks, so does that mean the issue could be just with my house?
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David Stinson
(@StinsonAnalytic) reported
@Mootz613 @cogeco Is it too much to ask that Kingston customers be given an expected date/time of service restoration? Or at least some sort of answer or acknowledgement? This really is a text book case of how not to handle outages.
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Doc
(@feartheglove) reported
@cogecohelps @cogeco the 401 is dry.. sun is out and im on day THREE of no internet for the family. Worst part is NO human has any idea on your chat or phone line what is happening other than looking at their own phones