Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 88
Burlington, ON 23
St. Catharines, ON 21
Hamilton, ON 18
Sarnia, ON 16
Welland, ON 13
Kingston, ON 13
Oakville, ON 12
Windsor, ON 12
Peterborough, ON 11
Montréal, QC 11
Niagara Falls, ON 11
Mississauga, ON 11
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
Drummondville, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Bill_GoIrish Bill B (@Bill_GoIrish) reported

    @Distributel Called that line Wed - waited 25 minutes to get no answer, and told to wait 24-48 hours for supervisor call back. I stomached the poor service quality this summer since I know you are resellers, and the technical issue was cogeco's. Billing issue is all you. Very disappointed.

  • Gr8WhTBeVrHuNtR 🇨🇦Gr8WhTBeVrHuNtR🇨🇦 (@Gr8WhTBeVrHuNtR) reported

    @cogecohelps @cogeco What a waste of time to contact customer service. Tell me what I should be getting but not getting. They ran a test nothing wrong but if I want a technician then it'll cost me. So spend more for nothing or spend and not get what I should. Thanks alot for nothing.

  • Keladinus1 Keladinus (@Keladinus1) reported

    my nan bought the new TV because she always had trouble with the remote on the old one. My aunt picked out this one because it has voice controls and it's like the one she uses. Unfortunately, the stupid amazon nonsense is incompatible with the cogeco cable, so nothing changed.

  • snowmanonfire hockeynut (@snowmanonfire) reported

    Cogeco is the worst internet I have had in 15 years very patchy problem is they cry to the CRTC to not let competition in.

  • ScottieBarnesPC Scottie Barnes PC (@ScottieBarnesPC) reported

    Internet is down, **** cogeco sometimes

  • chimochimo Mark Lamb (@chimochimo) reported

    @cogecohelps Hi Sandra. Acct telephone is 2893393179 53 Woodbridge Rd, Hamilton. I spoke with CS this morning because Bell has run fibre on my street and offered me 1GB internet for $74.95. Cogeco would not match. I’d prefer to stay with Cogeco. I’ve never had a service issue. But….

  • Cranker00526432 🍊☕️ ☆ Cranker ☆ 🇩🇰🇨🇦 GETTR @Crank_Monty (@Cranker00526432) reported

    @cogeco how about getting your **** together in sarnia? i haven’t had internet for 6 hrs 🤬

  • eevux Eevux (@eevux) reported

    @RealStrongLegs Who was your old ISP? I'm on cogeco and have very similar ping to your Bell connection, but I know in the area lots of smaller ISP's just lease the networks from larger companies. If so it could be a tunneling issue which Bell should be able to disable

  • investguy44 Daniel (@investguy44) reported

    @cath22cath @Qualifyfor This is good to know. My mom lives in Lasalle and absolutely hates Cogeco and when I come down to see her, I’m going to contact them. She’s 80 and her Cogeco bill is well north of $200 a month which is ridiculous

  • mad4erit Chris C. (@mad4erit) reported

    Good evening @cogeco the Plex app on EPICO continues to be a problem. The first play after restarting the box works fine, but any inactivity causes subsequent plays to fail. The only fix is restart the box. All other Plex clients are fine.

  • Scarface4077 WingsNut (@Scarface4077) reported

    @cogecohelps Cogeco internet not working in windsor? Reset router, still nothing.

  • JustinAyles89 Justin Ayles (@JustinAyles89) reported

    @cogecohelps I am getting an error of v315 on my smart TV. Cant access any streaming services connected with cogeco. Anything I can do to fix this?

  • QSBLifer Josh Campbell (@QSBLifer) reported

    @cogeco I am a long time customer… stood up for installation today (moving to new home) and now on phone for over an hour getting shuttled from one person to another. The worst service I’ve ever received, so frustrated.

  • TrueNorthJag TrueNorthJag (@TrueNorthJag) reported

    @cogeco why do we have to constantly reset our TV? Resetting the remote weekly, and have constant interruptions due to lack of wifi when wifi works for every other device. Your product is ****.

  • meganparty Megan (@meganparty) reported

    @TekSavvyCSR I’ve been having intermittent service since a branch came down on a line to my house at the beginning of January. I am a tek savvy customer, but tried contacting Cogeco because it is their line, but they haven’t looked into it at all to my knowledge.

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