Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 89
Burlington, ON 23
Hamilton, ON 18
St. Catharines, ON 18
Sarnia, ON 15
Welland, ON 14
Kingston, ON 13
Montréal, QC 12
Oakville, ON 12
Niagara Falls, ON 12
Windsor, ON 12
Mississauga, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Belleville, ON 3
London, ON 3
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Chatham, ON 2
Georgetown, ON 2
Drummondville, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • jkghuman Jot Ghuman (@jkghuman) reported

    @cogeco online says I have service but I haven’t had internet or phone working since the outage. Your service representatives are not helpful with no communication on when and what is happening with my service. I’m switching back to Bell even if it means slower speeds. Ridiculous

  • Pammifer Pamela Hermiston (@Pammifer) reported

    @cogeco I lost power yesterday (December 23rd).. as a result i lost phone and internet. It was restored 4hours later. However I noticed that my phone service never came back. (I have internet and phone with cogeco) Is there any info on phone lines being disrupted from the storm?

  • Chaosking243 Nicholas (@Chaosking243) reported

    @cogeco Been without internet and tv since 8 AM on the 24th. It’s now 1AM on the 25th. The outage report is now just gone (which I’m not sure is better than just adding an hour every time like it was). Are there any updates?

  • novosad_alex Alex Novosad (@novosad_alex) reported

    @cogeco day three of no internet. What are you doing to fix it?

  • IGY6MMCWNZ ; I G Y 6 (@IGY6MMCWNZ) reported

    @Luney66 @cogeco That seems off to me! I'm not aware of any circumstance where you'd need Power of Attorney to help with utilities, unless of course the family member was medically incapacitated (e.g. Alzheimers). This is the problem with automated/remote customer care. Were you with your Aunt?

  • JasonCa47450102 Jason Calderon (@JasonCa47450102) reported

    @cogeco What about the Hamilton, L8L area? Your website generates a new estimate for a fix every hour, lost service on the 23rd.. 🙃

  • Monzaguy R G Hilder (@Monzaguy) reported

    @cogeco The signal on the TV is very jumpy. Is this an after effect of the storm and how soon before it clears up

  • twittorr Tony Orr (@twittorr) reported

    Good news! The blizzard warning has ended. Still terrible conditions out there but things should start to improve. Hey @cogeco, maybe you could diligently restore services. Service has been out since late Friday. #Kingston #ygk

  • mobinfiltrator Paul Manning (@mobinfiltrator) reported

    @Violinzilla @cogeco Nothing to do with the storm. “Bad luck.”

  • mangledued Mangledued (@mangledued) reported

    My @cogeco Wifi outage is still going on after 24 hours. At least the power is on

  • smokingcolourz Tasting colours (@smokingcolourz) reported

    @Chaosking243 @cogeco 8am ish on the 23rd not even a estimate on when it’ll be fixed, last I talked to cogeco on the phone yesterday night they had no idea when also stated they had no technicians in area even attempting to fix it

  • feartheglove Doc (@feartheglove) reported

    @cogeco Ummmmm… no… Northumberland is still dark and we are along the 401. No service still since Dec 23

  • Chaosking243 Nicholas (@Chaosking243) reported

    @smokingcolourz @cogeco Found my issue once the sun came up, looks like our cable line that ran between us and our neighbour across the street snapped somewhere in the night. Called, and earliest they can have someone out is Thursday, and I bet they won’t even send someone who can fix the line.

  • Luney66 ¯\_(ツ)_/¯ Lisa 🇨🇦 (@Luney66) reported

    Since when does one need Power of Attorney for @cogeco to report an outage?? My Auntie almost 80 yrs old so I tried to call for her. They won't let me unless I'm Power of Attorney!! This is BS. 😢

  • Luney66 ¯\_(ツ)_/¯ Lisa 🇨🇦 (@Luney66) reported

    @IGY6MMCWNZ @cogeco No I had to call from my phone and they wanted to see proof of POA. Techonology is not all it's cracked up to be when it comes to stuff like this. If I wanted to cancel service I can see needing POA but to report an outage? Asinine!!

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