Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 36
Montréal, QC 9
Brampton, ON 6
Kingston, ON 6
Milton, ON 4
Mississauga, ON 4
Ottawa, ON 4
Windsor, ON 4
Calgary, AB 3
Markham, ON 3
Georgetown, ON 2
Kitchener, ON 2
Perth, ON 2
North York, ON 2
St. Catharines, ON 2
Leamington, ON 2
Kemptville, ON 1
Niagara Falls, ON 1
Waterdown, ON 1
Peterborough, ON 1
Unionville, ON 1
Verona, ON 1
Port Lambton, ON 1
Chatham, ON 1
Niagara-on-the-Lake, ON 1
New Prussia, ON 1
Welland, ON 1
Scarborough, ON 1
Belleville, ON 1
Burlington, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Domceleste DomCel (@Domceleste) reported

    @Knee_cheese @cogeco Why didn't I see all the cogeco Epico sucks reviews before I signed on a few weeks ago

  • Domceleste DomCel (@Domceleste) reported

    @Cogeco your Epico system is down again. I've been a customer for 6 weeks and this is absolutely unacceptable. At least have the integrity to explain what is wrong and what Cogeco is doing to correct this continuous service drops. I think I should have stayed with Bell

  • Tduub5 Tduubtwitch (@Tduub5) reported

    So my neighbor cuts my cable/internet/phone yesterday and @cogeco says they can't come fix it until SATURDAY!? Is this real life!? Is customer service not a thing anymore?

  • samattinello sam attinello (@samattinello) reported

    Cogeco went down for live TV at 4pm. Estimated time of being fixed is after 8pm. Thank God my box ia an android so I have the sportsnet app. I hope no one else has this issue tonight. Leafs nation would go nuts.

  • ricudmore14 Ric Cudmore (@ricudmore14) reported

    @cogeco No problem .... Just give me a credit of $29.95 plus HST for the cost of NHL Network on the internet so I can watch the Leafs

  • LC76823136 LC (@LC76823136) reported

    @cogeco Epico sucks! You should be crediting customers every time your service is down. At this rate, you will owe us money!

  • ZeeFish29 Zee Fish (@ZeeFish29) reported

    @cogeco At the very least give us an ETA. At what point are we given credits on our accounts for a service we continue to pay for yet feel relieved when it actually works?

  • Sure_did Josh Adams (@Sure_did) reported

    @cogeco I cannot believe there is a tv outage right now. There is a very important hockey game starting in a little over an hour. Fix this.

  • Sure_did Josh Adams (@Sure_did) reported

    @cogeco This is a really bad night for this to happen…. #game5 #GoLeafsGo

  • MightyyyV1 Mighty (@MightyyyV1) reported

    @cogecohelps @cogeco No it’s fine it’s not a stupid company but like why does it always go out, it hasn’t been working for 5 hours and we just got it fixed

  • LC76823136 LC (@LC76823136) reported

    @cogeco Epico sucks. You should be crediting customers every time your service is done! You will owe us money at this rate!

  • oiler3535 Kris (@oiler3535) reported

    @YoungerGolf @rogerstv @Cogeco epico pretty bad too. 4k channels look good, but despite 190kbps speed, takes like 6 seconds to load after every channel change or fast forward press. UI also terrible. Way less user friendly than TiVo was.

  • canair147 aman (@canair147) reported

    @cogecohelps . Been on the phone waiting for a tech for over 40 min. Let's go. I also received a new tivo 4k box or I should say used. I cannot see my used box on My Cogeco. The old broken one is still there, so I can't even self install. You should also have a call back option.

  • Domceleste DomCel (@Domceleste) reported

    @SarahKProctor2 @Living4_Today @cogeco I recently switched from Bell. What a mistake. Plus the epico app doesn't allow me to watch from outside my own home which sucks whereas with BellFibe I could watch from anywhere

  • oiler3535 Kris (@oiler3535) reported

    @YoungerGolf @rogerstv @cogeco Sucks for live TV. Epico hasn't been bad that way, but ridiculous that "live" sports are actually upwards of 10-15 seconds behind the cable feed. And the record options are brutal. Many shows don't record new episodes, or randomly stop recording partway through.

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