Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 95
Welland, ON 25
Burlington, ON 22
St. Catharines, ON 21
Hamilton, ON 18
Sarnia, ON 15
Kingston, ON 13
Mississauga, ON 13
Niagara Falls, ON 12
Windsor, ON 12
Montréal, QC 11
Oakville, ON 11
Peterborough, ON 10
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
London, ON 4
Calgary, AB 3
Fergus, ON 2
Stoney Creek, ON 2
Chatham, ON 2
Georgetown, ON 2
Belleville, ON 2
Drummondville, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • novosad_alex Alex Novosad (@novosad_alex) reported

    @cogeco day three of no internet. What are you doing to fix it?

  • RealDaveWinter David Winter (@RealDaveWinter) reported

    seems like @cogecohelps & @cogeco are having some real problems today in brighton.

  • Chaosking243 Nicholas (@Chaosking243) reported

    @smokingcolourz @cogeco Found my issue once the sun came up, looks like our cable line that ran between us and our neighbour across the street snapped somewhere in the night. Called, and earliest they can have someone out is Thursday, and I bet they won’t even send someone who can fix the line.

  • jkghuman Jot Ghuman (@jkghuman) reported

    @cogeco online says I have service but I haven’t had internet or phone working since the outage. Your service representatives are not helpful with no communication on when and what is happening with my service. I’m switching back to Bell even if it means slower speeds. Ridiculous

  • SElsbury Scott Elsbury (@SElsbury) reported

    @3v3nMoR This from the guy asking for cogeco to reimburse for 24 hours of cell data as a result of the outage !

  • Monzaguy R G Hilder (@Monzaguy) reported

    @cogeco The signal on the TV is very jumpy. Is this an after effect of the storm and how soon before it clears up

  • deadlynitshade Tashing Through The Snow ❄️ (@deadlynitshade) reported

    @cogeco Still down.

  • PEPE4ff Pat Riley (@PEPE4ff) reported

    @Bell_Support Nothing to look into- I’ve used the virtual repair tool more times then I can count - I’ve been in chats with one of your service reps.. “it was an authentication issue” so they say and then back to losing internet and having to use my data … I’m just going to cogeco now

  • Mootz613 Hartley (@Mootz613) reported

    I realize this is a first world problem but not having internet, tv or home phone for over 36 hours during the holidays is trying my patience. @cogeco @cogecohelps is absolutely the worst provider I have ever seen. #Cogeco

  • Luney66 ¯\_(ツ)_/¯ Lisa 🇨🇦 (@Luney66) reported

    @IGY6MMCWNZ @cogeco No I had to call from my phone and they wanted to see proof of POA. Techonology is not all it's cracked up to be when it comes to stuff like this. If I wanted to cancel service I can see needing POA but to report an outage? Asinine!!

  • Melamalie Melanie Roscoe (@Melamalie) reported

    Not impressed with @cogeco @cogecohelps poor communication and customer service. Three days without internet and the best they have is “we’re working on it but can’t tell you where or when we’ll be done”. I can understand long outages happen, but at least tell us what’s going on!

  • StinsonAnalytic David Stinson (@StinsonAnalytic) reported

    @Mootz613 @cogeco Is it too much to ask that Kingston customers be given an expected date/time of service restoration? Or at least some sort of answer or acknowledgement? This really is a text book case of how not to handle outages.

  • J_Carrigan Jonathan Carrigan (@J_Carrigan) reported

    @jkghuman @cogeco We’re having the same experience. Cogeco website says the issue is been resolved in our area but we still don’t have internet. I’m now actively exploring other providers.

  • Chaosking243 Nicholas (@Chaosking243) reported

    @cogeco Been without internet and tv since 8 AM on the 24th. It’s now 1AM on the 25th. The outage report is now just gone (which I’m not sure is better than just adding an hour every time like it was). Are there any updates?

  • VisibleThink Mike Sewell (@VisibleThink) reported

    @twittorr @cogeco Yah that sucks, when it goes it goes baaaad

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