Cogeco Outage Map
The map below depicts the most recent cities worldwide where Cogeco users have reported problems and outages. If you are having an issue with Cogeco, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 46 |
| Waterloo, ON | 1 |
| Mississauga, ON | 4 |
| Hamilton, ON | 1 |
| Hamilton, ON | 1 |
| London, ON | 1 |
| Burlington, ON | 6 |
| Oakville, ON | 1 |
| West Lincoln, ON | 1 |
| Belleville, ON | 3 |
| Windsor, ON | 5 |
| Ajax, ON | 1 |
| Montréal, QC | 7 |
| Niagara Falls, ON | 2 |
| Scarborough, ON | 2 |
| Kingston, ON | 1 |
| Calgary, AB | 2 |
| Milton, ON | 4 |
| Georgetown, ON | 1 |
| Brampton, ON | 1 |
| Kemptville, ON | 1 |
| Waterdown, ON | 1 |
| Peterborough, ON | 1 |
| Ottawa, ON | 2 |
| Unionville, ON | 1 |
| Verona, ON | 1 |
| Port Lambton, ON | 1 |
| Kitchener, ON | 1 |
| Chatham, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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HumbertOst (@christiancont) reported@cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!
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Bradsports (@Bradsports2) reported@cogeco are you experiencing problems in the Colborne ON area the last several days - ???- thx
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macker333 (@mballack131313) reported@NoSleevesGaming @cogeco Get on starlink.. won’t have those issues in the future
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Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported@cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2
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Goddamngreek (@Goddamngreek1) reported@cogeco Your customer service sucks. Wtf is going on..!?!? Your employees don't know how to resolve an issue with the customer. It's easy to sign up with your company but hard as hell to terminate a contract.
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Charles (@lloyder1971) reported@cogeco bunch of thieves. Called today to cancel our mother’s cable as she’s been in hospital over 2 months and is never coming home. Apartment is empty but because she can’t call herself she’s had to pay still. She can’t ******* talk. #cogecothieves
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Steve Pipes (@steve_pipes) reportedSigned up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help
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GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported@cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"
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Steve Coville 🇨🇦 (@SteveCoville) reported from Fairmount, Ontario@cogecohelps @cogeco so when will the outage be fixed in the Westbrook area? Hydro One just replaced a power pole but no service from Cogeco.. No Phone line No Cable no Internet no WiFi #ygk #NoService
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Jeremy- Now what? (@Bubba_76) reported@rgfray1 I would have liked to have watched but because @cogeco **** the bed I missed it
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Frances (@franticlimbo) reportedSorry @cogeco but your customer service phone/chat/online totally sucks
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CARTY CARTY (@deliaflower1) reported@cogeco Awful that we're all affected by these Vandals
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Jeremy- Now what? (@Bubba_76) reported@TSN_Sports Too bad @cogeco **** the bed today I would have loved to have watched it
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Devyn Farrugia (@devynfarrugia) reported@cogeco My patience, for dealing with your customer support!
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Therese (@theresemacdona6) reported@cogecohelps @cogeco I called Cogeco before about some issue. When I got a call back I was driving my car! Hardly useful. Yes they renewed a backyard cable (which should have been checked on installation!). I guess you get what you pay for