Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 87
Burlington, ON 23
St. Catharines, ON 21
Hamilton, ON 17
Sarnia, ON 16
Welland, ON 13
Kingston, ON 13
Oakville, ON 12
Windsor, ON 12
Peterborough, ON 11
Montréal, QC 11
Niagara Falls, ON 11
Mississauga, ON 11
Milton, ON 8
Ottawa, ON 8
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
Chatham, ON 3
Belleville, ON 3
Guelph, ON 2
Petawawa, ON 2
Fergus, ON 2
Stoney Creek, ON 2
Georgetown, ON 2
Drummondville, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • sianson79 Steve I'Anson (@sianson79) reported

    @MurphTWN Cancelled my Cogeco service call so they didn’t have to come tomorrow. Maybe ask Mark Robinson why he feels the need to be out, even in this.

  • CanadianGamble CanadianGambler (@CanadianGamble) reported

    @cogecohelps @SElsbury @cogeco Nah its everything can be the middle of summer and services go dead and then takes you guys hours to figure out the problem. Last summer they went out at least 5x for 4+ hours on bright and sunny days

  • iamjordanexpert Jordan (@iamjordanexpert) reported

    @cogeco It’s been down for 24 hours now, are we to expect compensation? The other companies are fine, as they prepared for the impending weather. Why didn’t you? This can’t soley be a hydro issue as there aren’t many.

  • Anthony_Bilotta Anthony Bilotta (@Anthony_Bilotta) reported

    @NFL If my @cogeco cable and internet weren’t down since 3:00pm yesterday I would be.

  • laleyhena • (@laleyhena) reported

    cogeco is literally such a crook company. **** cogego.

  • SimplyTed3 SimplyTed (@SimplyTed3) reported

    @cogeco @cogeco it's been over 24 hrs for K6V3Y4 with resolution just getting extended hour by hour. Other streets around us have services. Appreciate the storm but I reported it before it hit our region.. restless toddlers. Thank you

  • AgentAnnK AnnK (@AgentAnnK) reported

    @cogecohelps I have already called and spoke to someone at customer service. They told me the error was on Cogeco, not me. They turned my auto billing back on and said thats the best they could do since......??? So I doubt you can help me at this point. Merry Christmas.

  • cammsouth cam jade south (@cammsouth) reported

    @cogecohelps Looking like an outage for cogeco at L6H 6T7. Been out since around 2pm as far as my family and I can tell.

  • Zaffo256 Jesson Daigle (@Zaffo256) reported

    @AgentAnnK The CRTC forces those big monopolies to sell bandwidth to resellers at controlled rate. Look around there's plenty of option. It's the same network but different companies that manage account and customer services. Personally, I use B2B2C on Cogeco's network in Quebec.

  • AdamMar46055757 Adam (@AdamMar46055757) reported

    @cogeco come on. Internet being down for 7 hours is nuts. L0R2A0

  • SammyJo58 🇨🇦Sammy stands with Ukraine 🇺🇦 (@SammyJo58) reported

    @SteveBlair15 @cogeco Steve - if you check on the website, all you do is enter your postal code and it gives you the update. It currently reads service expected to be restored by 3:11 pm

  • Badwolf_books Cristiana Ulrich (@Badwolf_books) reported

    @cogeco I wish Cogeco would just say “There is no estimated time of resolution,” instead of just upping the time constantly. We would respect you more for your honesty!

  • AdamMar46055757 Adam (@AdamMar46055757) reported

    @cogeco can someone offer a real estimate for the outage in be smithville area… almost 24 hours now. I get there is a storm but it’s getting to be a bit much

  • SElsbury Scott Elsbury (@SElsbury) reported

    @cogeco Let’s be honest here , if it were sunny and 20 c out you would still have outages all over the province, customer service is not a priority regardless of the weather

  • nishantvatsal Nishant (@nishantvatsal) reported from Niagara-on-the-Lake, Ontario

    @cogecohelps In the list of Wi-Fi connections nearby, on my phone, I could see other people’s cogeco networks, so does that mean the issue could be just with my house?

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