Cogeco Outage Map
The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 72 |
| Burlington, ON | 20 |
| St. Catharines, ON | 17 |
| Hamilton, ON | 14 |
| Sarnia, ON | 14 |
| Windsor, ON | 13 |
| Welland, ON | 13 |
| Montréal, QC | 12 |
| Kingston, ON | 12 |
| Peterborough, ON | 11 |
| Oakville, ON | 11 |
| Niagara Falls, ON | 10 |
| Mississauga, ON | 6 |
| Fonthill, ON | 6 |
| Milton, ON | 5 |
| Brockville, ON | 5 |
| Brampton, ON | 4 |
| Trenton, ON | 4 |
| Ridgetown, ON | 4 |
| Grimsby, ON | 4 |
| Dundas, ON | 3 |
| Cobourg, ON | 3 |
| Sainte-Adèle, QC | 2 |
| Ottawa, ON | 2 |
| Harrow, ON | 2 |
| Guelph, ON | 2 |
| Chatham, ON | 2 |
| Belleville, ON | 2 |
| Petawawa, ON | 2 |
| Fergus, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Cogeco Tech Support, "the logs indicate everything is okay" Event Logs, "ti_dhcp6c: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Fri Mar 5 07:05:06 2021" #cogecodoesnthelp #bbb #terriblesupport
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Taysia Dupuis
(@taysia_dupuis) reported
@cogeco your internet service is down again in Port Colborne.... This is again in less than two weeks. Some people are working from home.
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Hayley Angel
(@HayleyAngel28) reported
@cogecohelps hello can u please kindly confirm when your current residential Internet services will be back online I’ve reset my Cogeco wifi modem twice today as it works for a little then goes down I see on the outage app that your having issues just wondering as I’m on data 📲
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Woot! New Record! 32 minutes up, with 10 minutes down! There is something wrong. It is unacceptable to expect me to wait 5 days to restore service. I am tired of your bad service. #terribleservice #terriblecompany #fixyournetwork
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Yuan
(@Yuan45671853) reported
I will never ever use Cogeco again
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Nesh Laurencic
(@nlaurencic) reported
@cogecohelps I contacted them and will do the trace tomorrow. However, UFile support reported that some Cogeco customers have the same issue accessing their website
-
🇨🇦 Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
WTH is @cogeco doing tonight? Trying to stream my show and internet goes down. It comes back online and I start watching and it goes back down again. If this is scheduled maintenance...1. Why on Friday night? 2. How hard is it to give customers some warning? #Cogeco
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Gunter Nine
(@GunterNine) reported
I think I discovered the issue with Cogeco's Router. They pushed Firmware last month, on something that hasn't had a publicly released FW update in 5 years.
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Sean Campbell
(@scampbell_27) reported
@cogeco internet outage in Cornwall, On. Please address
-
ives
(@marissawiegler) reported
@locne555 @Bell Oof. So sorry to hear Loc. Hope they do something to keep you as a customer. If not, there are smaller companies like Cogeco and Primus, Virgin Mobile that may be better be bets for internet going forward.
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Elemental Owl
(@Geonfantaske) reported
@cogeco you guys suck, can you not do maintenance on your damn servers during the day
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Taddeus Chlodovech
(@SoulFan_Tech) reported
@cogeco @cogecohelps Cogeco Tech suppert, "There is no problem we can see", Even Logs "SYNC Timing Synchronization failure - Loss of Sync;CMMAC= TOP SECRET;CMTS-MAC=TOP SECRET;CM-QOS=1.1;CMVER= 3.1;" (I removed the mac address) #cogecodoesnthelp
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Jillian Dagg
(@fictionscribble) reported
@cogecohelps Problem is with Cogeco modem that connects with my modem FYI. Fixing it.
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Wilson
(@Ottawan81) reported
@cogeco is the 2nd worst comm co. in Canada. Why did I sign a contract to pay a certain amount for 12 mths, if you guys can just raise the amt whenever you want? Not to mention the constant loss in service I've experienced. Just a joke. Terrible service.
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Michael Marchand
(@Mikemmarchand) reported
@cogecohelps why did cogeco refuse to activate my new modem but deactivated my old modem leaving without internet and phone? WORST customer service.