Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Brampton, ON 8
Montréal, QC 7
Kingston, ON 7
Mississauga, ON 4
St. Catharines, ON 3
Burlington, ON 3
North York, ON 2
Kitchener, ON 2
Brockville, ON 2
Ottawa, ON 2
Milton, ON 2
Hamilton, ON 2
Stoney Creek, ON 1
Watford, ON 1
Port Hope, ON 1
Georgetown, ON 1
Windsor, ON 1
North Bay, ON 1
Sarnia, ON 1
Oakville, ON 1
Prévost, QC 1
Gatineau, QC 1
Leamington, ON 1
Peterborough, ON 1
Sainte-Adèle, QC 1
Calgary, AB 1
Dundas, ON 1
Edmonton, AB 1
Fairmount, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • RenfrewCntyScan RenfrewCountyScanner (@RenfrewCntyScan) reported

    Trying to make changes to the servers so if I disconnect it won't boot people it will just keep going when I reconnect. cogeco has some major problems.

  • owenmakesstuff Owen Bondono (@owenmakesstuff) reported

    @pawprints1986 @TekSavvyCSR They told me it's an outage. Cogeco is down, too, so they probably have to wait for them to fix something infrastructure

  • St0rm0fSw0rdS Josh Weston (@St0rm0fSw0rdS) reported

    @Krucifix_ @cogeco Preach sister! They’re so dumb. I’ve literally called in this box. They don’t give a ****.

  • Gingercles Dereck, The Mighty (@Gingercles) reported

    @cogeco This is heartbreaking. I wish I still lived in Windsor so I could drop some coffee/hot chocolate off for the techs that have to fix this. Patching fiber is *NOT* fun, especially in the cold.

  • KrisBCanadian KrisB🇨🇦Canadian🇨🇦 (@KrisBCanadian) reported

    @cogeco @cogecohelps I'm sorry this happened. I hope the vandal is caught. I have connection but it seems to go out intermittently here in South Windsor, Grand Marais and Rockwell area. You didn't say what area of the city this is affecting, is this the issue in my area?

  • disturbdpatient Momster Mash (@disturbdpatient) reported

    @cogecohelps Internet is back up for me in St. Catharines. Just finished a call with Cogeco service rep who said there was no outage — but clearly there was if others in the area are reporting the same issue at the same time. Perhaps Cogeco could dig a little deeper into the problem..

  • TerriFoth Terri Fotheringham (@TerriFoth) reported

    @cogeco super disappointed in service today. On hold for 30 minutes to have CSR disconnect us.

  • ClubstxR sB ClubstaR (@ClubstxR) reported

    @cogecohelps @PunkChildP @cogeco Ya. U simply not knowing when services will be back online is kinda ruining everything for me over here. I have no information on when I’m expect to be back at work. Cuz u can’t provide any info. Make some calls, find out how far along technicians are with this problem. Plz

  • SeanPrevil Sean Previl (@SeanPrevil) reported

    @cogeco @cogecohelps Any word if this might be fixed before 3pm? Obviously people are working now but just curious, I know no eta but just curious as outage map says 11am but got a text saying you’d let people know if resolved before 9 :S kind of mixed msging

  • ClubstxR sB ClubstaR (@ClubstxR) reported

    @cogecohelps @cogeco That’s not acceptable. I work online. I’m using data from my phone. My office has no connection to my work. Is there a back up server or service u could direct us to for the time being. So for the amount of hours without server do we get compensated or reimbursed? 1/2

  • cjuned81 Christine D 🍍🇨🇦🇮🇹🍍 (@cjuned81) reported

    @cogeco No, it’s def down in St Catharines yet again!

  • disturbdpatient Momster Mash (@disturbdpatient) reported

    @cogeco @cogecohelps Is this impacting St. Catharines? Because our internet service is down here too.

  • ClubstxR sB ClubstaR (@ClubstxR) reported

    @cogeco Well this sucks. :( this is why we can’t have nice things. Vandalism? Common

  • JuliaRintoul1 Julia Rintoul (@JuliaRintoul1) reported

    @cogeco I am so, so sorry this happened to your equipment! How awful!

  • p_jonathan Jonathan P (@p_jonathan) reported

    @cogeco @cogecohelps Awful

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