Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Brampton, ON 6
Montréal, QC 6
Kingston, ON 6
Mississauga, ON 4
Ottawa, ON 4
Milton, ON 4
Windsor, ON 4
Markham, ON 3
North York, ON 3
Leamington, ON 3
Georgetown, ON 2
Calgary, AB 2
Kitchener, ON 2
Perth, ON 2
St. Catharines, ON 2
Kemptville, ON 1
Niagara Falls, ON 1
Waterdown, ON 1
Peterborough, ON 1
Unionville, ON 1
Verona, ON 1
Port Lambton, ON 1
Chatham, ON 1
Niagara-on-the-Lake, ON 1
New Prussia, ON 1
Welland, ON 1
Scarborough, ON 1
Belleville, ON 1
Burlington, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Murrell_TL Diana Murrell (@Murrell_TL) reported

    @mjwheelerali @cogeco @cogecohelps Same problem here. Three times today the wifi hiccuped. Very stressful when you are responsible for supervising kids online. This never happened in the spring. What is different now I wonder?

  • VoltzDr Dr.Voltz (@VoltzDr) reported

    Internet is down again in Oakville... @cogecohelps @cogeco

  • DanGoodchild Dan (I didn't want to go out anyway) Goodchild (@DanGoodchild) reported

    @cogecohelps Good afternoon. My brother-in-law claims that if my dad cancels his cogeco service, he can purchase his cogeco email account to keep it going. Can you confirm this? It doesn't sound right to me and I would like a definitive answer to stop my BIL from pestering me.

  • dads_divorce Divorce Dads (@dads_divorce) reported

    @cogecohelps is Cogeco down again in Georgetown... This will be 3rd time in 1 week... People will be losing jobs

  • saturnstormx Carmen Saturno (@saturnstormx) reported

    My internet connection during my class in Thursday afternoons is brutal, and I have a feeling its definitely because Cogeco has the most traffic during this time of day. Didn't have this issue at all last semester. I wonder if schools going more online has anything to do with it

  • WDWStorybook Storybook Radio (@WDWStorybook) reported

    @cogeco Hello! Is there a known outage in Burlington?

  • scruffswife Melissa Coghlan (@scruffswife) reported

    @cogeco Same problem, can’t login to Sportsnet through any devices!! Cogeco has become so unreliable!

  • JulieMoOnTheGo Julie “QuaranQueen” Morris (@JulieMoOnTheGo) reported from Peterborough, Ontario

    @gramshelper @aintlifeswells Cogeco is near me, so if the outage is affecting them, that could be why. Or they’re just being Cogeco.

  • VoltzDr Dr.Voltz (@VoltzDr) reported

    @cogecohelps @cogeco Hi Jodi. I resetted my router 2-3 times it keeps going back up then after a little bit i don’t have internet. Iv’e 3 client meetings to reschedule because of internet issues today. Even more with all the issues last week. Im getting really fed up.

  • 1stWorldDude 1stWorldDude (@1stWorldDude) reported

    Hey @cogeco, @cogecohelps Do you guys think you'll have your horrible email service fixed by the end of 2021? It's inconceivable that in this day and that you guys are incapable of running a simple mail server.

  • pianoman_mc2 Michael Cuthbert (@pianoman_mc2) reported

    @cogecohelps Anyone know why I’m unable to log in to stream @Sportsnet through my Cogeco account? Getting various errors such as the login page freezing/not loading properly, TVERR500 error, XML error, or “subscription not found” error. Internet is working fine otherwise. Thanks!

  • reptile82613 Don O'Neil (@reptile82613) reported

    @cogecohelps @cogeco yes i have speeds are also 1/3rd then what they are suppose to be. If I use your DNS then it just keeps dropping using the google DNS for a workaround to get on and talked to others they having issues as well heads up :)

  • deaona918 Deaona918 (@deaona918) reported

    @cogeco I just called Cogeco and was on hold for 15 minutes to get to customer service, and the agent picked up but hung up right away. I’m frustrated!

  • ashleyhisson Ashley Hisson (@ashleyhisson) reported

    @cogecohelps @cogeco Hi, is there an outage in downtown Hamilton? Our Internet is maybe works for 30 seconds before going out again. We’ve tried resetting the modem and router.

  • Diggler97951441 Diggler (@Diggler97951441) reported

    @cogeco is the worst internet provider ever. If you like your streaming to constantly buffer, or better yet your internet to go down with no explanation for a week choose @cogeco . I know when my contract is over they will never see a dime from me again

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