Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 94
Welland, ON 25
Burlington, ON 22
St. Catharines, ON 21
Hamilton, ON 18
Sarnia, ON 15
Kingston, ON 13
Mississauga, ON 13
Niagara Falls, ON 12
Windsor, ON 12
Montréal, QC 11
Oakville, ON 11
Peterborough, ON 9
Ottawa, ON 8
Milton, ON 7
Fonthill, ON 6
Brockville, ON 6
Ridgetown, ON 4
Cobourg, ON 4
Trenton, ON 4
North Bay, ON 4
Grimsby, ON 4
London, ON 4
Calgary, AB 3
Stoney Creek, ON 2
Chatham, ON 2
Georgetown, ON 2
Belleville, ON 2
Drummondville, QC 2
Pembroke, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Costa_Klad Costa K (@Costa_Klad) reported

    @cogeco @OakvilleMayor Can you please publish instructions for users to change their DNS to googles DNS which would solve the problem for them until you fix your DNS servers

  • rj_tweety rj_tweety (@rj_tweety) reported

    @cogecohelps It just calls out Cogeco doesn't have an incident response plan especially for communication and the status page is useless when it does not function. Banner on your main site should be updated when experiencing a major outage. Please pass along to management. Thx.

  • osbcucscso OSBCU-CSCSO (@osbcucscso) reported

    Cogeco down, Edsby not working, Google Meets glitchy. Hey @lecce is this your world class plan in action?! You are failing our children!

  • QuistJennifer ((Jen Quist)) (@QuistJennifer) reported

    @cogeco Thank heavens it’s you! I was just getting ready to once again call a kid with tech help questions lol

  • SteveCoville Steve Coville (@SteveCoville) reported from Kingston, Ontario

    @JCCWhyte @CKWS_TV Now that was slow.. took 1'15" to send.. cogeco must be throttling broadband to prevent another crash

  • Amy12724680 Amy (@Amy12724680) reported

    @Carminevittori5 @cogeco I hope that if all the customers pay less money for this hour (more for me cuz it's not back yet), and all the problems that created Cogeco doesn't (by interrupting service) complaint and will b able to survive right.

  • Manafhasan Manaf (@Manafhasan) reported

    @cogeco Service in Oakville are back again but it’s so slow and unreliable

  • bdepaepe63 Bryan de Paepe (@bdepaepe63) reported

    @JessPetrella82 @cogeco It's called entropy and all matter is subject to it's effects. Computers will eventually all have an internal connection break, just like cars they will break down eventually, nothing lasts forever.

  • RachelVeres Rachel Veres is hydrating🍁 (@RachelVeres) reported

    @mitchel_susan We have Cogeco lines but through Teksavvy. No issues, but our ever diligent on line teacher lost her connection and was trying to teach through her phone. We are so lucky to have her. She always goes the extra mile for the kids.

  • NealYako shihPoop (@NealYako) reported

    @Carminevittori5 @cogeco My COGECO internet has been crappy for the past 6 months. We’ve been with them for 10 years and it’s gotten unbearable. EVERY DAY we have a service disconnection and we are in a fairly large city. The tech has done nothing either!

  • SitecoreChris SitecoreChris (@SitecoreChris) reported

    @carol_nasvytis @CBCAlerts @cogecohelps Can you login to your cogeco modem? If so you click on connections and wan then edit then where it says primary dns you click manual and enter 8.8.8.8 then where it says secondary dns set it to 8.8.8.4 then save. It will restart your modem then you will have access again

  • johnston_shy 𝙨𝙝𝙮𝙨𝙝𝙮🌻🖤 (@johnston_shy) reported

    @GinetteP @cogeco I’ve never had a problem with cogeco until today. I work from home, schooling from home and have multiple devices connected at all times... always consistent

  • Mkumar84 Mahesh Kumar (@Mkumar84) reported

    @cogeco It seems to be working now but, very slow. Good to be back. Thank you.

  • BullheadedTiger Hey! I'm Robbz (@BullheadedTiger) reported

    @cogeco Good job Ontario.... 5 days into 2021 and we have ALREADY broken the internet. #amused

  • EtainRhiannon Etain Rhiannon (@EtainRhiannon) reported

    @cogeco Will Cogeco be providing any compensation to their customers? This is a huge outage with terrible timing (and affecting businesses, people who are working, children attending school, etc.).

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