Cogeco

Cogeco Outage Map

The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Cogeco users affected:

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 48
Mississauga, ON 6
St. Catharines, ON 6
Montréal, QC 5
Peterborough, ON 4
Burlington, ON 4
Brampton, ON 4
Milton, ON 2
Hamilton, ON 2
Sarnia, ON 2
Windsor, ON 2
North York, ON 1
Prévost, QC 1
Gatineau, QC 1
Leamington, ON 1
Kingston, ON 1
Brockville, ON 1
Kitchener, ON 1
Sainte-Adèle, QC 1
Calgary, AB 1
Dundas, ON 1
Edmonton, AB 1
Fairmount, ON 1
Amherstburg, ON 1
Ottawa, ON 1
Sainte-Agathe, QC 1
Uxbridge, ON 1
Trenton, ON 1
Brantford, ON 1
Bolton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkKennedyQW 🇨🇦 Mark (Bundy) Kennedy 🇨🇦 (@MarkKennedyQW) reported

    That was interesting. My @cogeco internet just went down for several minutes on its own but looks to be back online again. I hope this doesn’t become a habit. They already replaced one modem that died this year. #Cogeco

  • victor_yang_twt Victor Yang (@victor_yang_twt) reported

    @cogeco is internet service down at south of Oakville?

  • Hodgy1414 Hodgy (@Hodgy1414) reported from Thorold South, Ontario

    Hey @cogecohelps @cogeco. New customer here. Why was I promised/paying for 1 Gig internet speed when I'm barely getting 5 mbps? I've reset modem and tv box at least 5 times in 2 days. Bell Fibe didn't even break a sweat to get 50+ mbps. #unacceptable

  • DonaldFrazer4 Opposite Man (@DonaldFrazer4) reported

    9 days without my @cogeco internet because of a common dig in. What other utility could leave a paying customer without service for over a week? 0 communication other than a call to get me to pay my first bill.

  • GreyDuguay Grey Duguay (@GreyDuguay) reported

    @cogecohelps @cogeco No thanx… it’s easy to say “DM us your concerns and we’ll look into them”, but that’s just PR crap to make it look like your interested in trying to fix issues. You have zero interest in fixing the problems when a customer calls your No Help Lines. As I said… I won’t go back

  • semlohenialemik k Holmes (@semlohenialemik) reported

    2/2 Rogers issue is similar to ones that have occurred with companies like Cogeco. Put ad in paper for tech only qualification is driver license .will train for a day( no certs or education) call center is mostly sales employees who repeat from a script.

  • shutterfriend Ken (@shutterfriend) reported

    @cogecohelps So Cogeco won’t make the Arris IP900 available to their customers? Epico service is not comparable to #TiVo service

  • BobsFavDaughter Laurie Tillich (@BobsFavDaughter) reported

    @cogeco Our answering service has not worked for weeks and no one can fix it. Unacceptable. On hold again. Want to speak to a supervisor.

  • BobsFavDaughter Laurie Tillich (@BobsFavDaughter) reported

    @cogecohelps @cogeco Thats right. Now 2 people have not been able to fix it. Thats why i want to speak to a supervisor!

  • BrentBarker3 Brent Barker (@BrentBarker3) reported

    @cogecohelps @cogeco Thank you. If someone could let us know when the problem is solved in case we still have an issue

  • Just4work905 Terry (@Just4work905) reported

    @PrimusHelps @David_Alan_Gay @Primus4Home Im glad i canceled your over priced slow internet and moved on to cogeco never go with primus they bunch of thiefs

  • BrentBarker3 Brent Barker (@BrentBarker3) reported

    @cogeco is internet down in St Catharines area?

  • marathon0529 Dave Camilleri (@marathon0529) reported

    @cogeco is internet service in Milton down?

  • Bart18ley Matt Bartley (@Bart18ley) reported

    @cogecohelps @cogeco We literally just signed up a month ago, and we are supposed to be getting the best ‘value’. How do rates magically increase after 30 days? Especially when being told there was just a rate increase and they didn’t anticipate any. Very shady. Will be calling customer service.

  • Sammi_89_ Sammi (@Sammi_89_) reported

    @Michele78 I ordered the PPV and first @cogeco said it was suspended and now they're saying I never ordered it. 😔

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