Cogeco Outage Map
The map below depicts the most recent cities in Canada where Cogeco users have reported problems and outages. If you are experiencing problems with Cogeco, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Cogeco users affected:
Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 69 |
| Burlington, ON | 21 |
| St. Catharines, ON | 18 |
| Hamilton, ON | 14 |
| Sarnia, ON | 14 |
| Windsor, ON | 13 |
| Welland, ON | 13 |
| Kingston, ON | 12 |
| Montréal, QC | 11 |
| Peterborough, ON | 11 |
| Oakville, ON | 11 |
| Niagara Falls, ON | 10 |
| Mississauga, ON | 7 |
| Brockville, ON | 6 |
| Fonthill, ON | 6 |
| Milton, ON | 5 |
| Brampton, ON | 4 |
| Ridgetown, ON | 4 |
| Grimsby, ON | 4 |
| Dundas, ON | 3 |
| Trenton, ON | 3 |
| Cobourg, ON | 3 |
| Sainte-Adèle, QC | 2 |
| Ottawa, ON | 2 |
| Harrow, ON | 2 |
| Guelph, ON | 2 |
| Chatham, ON | 2 |
| Belleville, ON | 2 |
| Petawawa, ON | 2 |
| Fergus, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Cogeco Issues Reports
Latest outage, problems and issue reports in social media:
-
John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 48 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? TERRIBLE CUSTOMER SERVICE
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John Bianchi
(@_jmb22) reported
@cogeco ON HOLD 2HR 12 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? IM STIKK ON HOLD AN NO TV SERVICE???? TERRIBLE CUSTOMER SERVICE
-
Deb Bowden-Jones
(@Debstermistress) reported
Initially told 10 minute wait to speak to tech support but coming up to 19 minutes. @cogeco you suck big time.
-
Priya Tak
(@priyatak) reported
@Bell @Bell_Support for cutting off my internet at my current address because I ported my home phone number ahead of a move. And thanks for having your customer loyalty/retention team call us 2 days before to confirm they would not cutoff internet! Moving to @cogeco feels good!
-
Kyle Sylvester
(@kylesylvester88) reported
@cogeco 1 gig down and 30 mb up... What do I have to do to get FTTH so I can get modern speeds... This is horrible in 2021 🥲
-
BRAWLER BROTHERS
(@BrothersBrawler) reported
@cogeco @fredperron We have emailed you a few issues since your customer service department can't help my friend needs assistance please check your email
-
Kelly Edwards
(@Ke13Edwards) reported
@Bell_Support @Bell wondering why you won’t help loyal customers And give better deals to new ones.. would like to have stayed with Bell .. we pay on time every month but guess you don’t care about us ! where is your customer service #timeforandroidbox @ cogeco
-
Deb 🇨🇦
(@ThatGirlOntario) reported
from
Burlington, Ontario
@cogeco @cogecohelps TV & net down since 11:30 am. in Aldershot. ETA when service is back? #cogeco
-
Leslie Saker
(@lesliesaker) reported
Of course there is a @cogeco outage affecting all the services we over pay for. I have come to expect nothing less. #cogecosucks
-
Elizabeth Forde
(@sexxxyvixxxen78) reported
@cogecohelps is cogeco internet down in Hamilton around Hess and hunter street west?
-
Judene McCalla
(@sytinvitations) reported
@cogeco Is there an outage in East Windsor, Ontario?
-
Mitch 🌍✌🏻
(@WASDMitch) reported
@cogecohelps Hi Cogeco. I'm trying to call support but the phone transfer fails every time. Can you help me?
-
Joe G
(@JoeG64769416) reported
@cogecohelps Is Cogeco down in Hamilton west
-
John Bianchi
(@_jmb22) reported
@cogeco CALL COGECO AT 830 PM ET ON HOLD FOREVER, THE AGENT COMES ON AND SAYS THE OTHER DEPT DIDNT EXECUTE THE WORK ORDER PROPERLY SO I NEED TO SPEAK TO THEM TO GET MY SERVICE UP, SO HE TRANSFERS ME, ITS 921 IM STILL ON HOLD, DID THEY GO HOME AT 9PM ?40MINUTES ON HOLD.. NO TV
-
Dennis Earl
(@DennisCEarl) reported
Can we pay this bill at our bank until we are set up at the new credit union? We tried the phone number but they asked for a four digit code that we were never given. Thanks. The Cogeco account is under my dad's name (Ron Earl). (2)