Cogeco outages and service status in MacTier, Ontario

Problems in the last 24 hours in MacTier, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in MacTier, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan D'Alessandro (@ddalessandro) reported 45 seconds ago

  @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

• 
  Muskoka411 News (@Muskoka411) reported 3 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

• 
  Norm (@quietlybless) reported 4 minutes ago

  @CogecoAide @CRTCeng .Had to call😥 due to outage. Me; @cogeco says no outage. Rep; There are outages! Me; How will I know when it's 'really' up?". Rep; modem 'might' come back on properly. If not, reboot it. Spend day rebooting due to inaccurate reports? Rebooted 2x in 4hrs=na

• 
  Laurie Nadon (@lnadon3) reported 7 minutes ago

  @bell now would be a good time to send representatives to the Kingston West area and offer some deals to switch ... lots of @cogeco issues lately

• 
  chad (@sylvestor1967) reported 13 minutes ago

  @ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.

• 
  Ty (@trashboglin) reported 14 minutes ago

  @zubic_eth @cogeco @Starlink Yeah they’re all a problem. In my hood it’s cogeco or bell. I dont know much about starlink but might look into it for my dad. He’s stuck with execulink which is just another reseller.

• 
  Paul (@PaultiPlayer) reported 15 minutes ago

  @cogeco **** you guys. **** you guys for charging for equipment I don't want to ******* keep. Get charged $300 for obsolete ****, then I have to wait till monday to get anything done? **** off you have lost a ******* customer.

• 
  John Bugailiskis (@John_Bug) reported 19 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  Torontonian (@YYZ2YGK) reported 21 minutes ago

  @Enna_Acssej @cogeco What kind of amateur organization shuts down their service for their entire eastern Ontario clientele? What kind of gong show are they running. I think I can dump them this year. Fingers crossed.

• 
  Bharat🇮🇳(Modi Ka Parivar) (@milky1004123) reported 21 minutes ago

  @cogeco Any update on the internet restoration in Oakville, my work is getting heavily impacted? Please provide the service restoration time