Cogeco

Cogeco Outage Report in Surrey, British Columbia

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Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Cogeco Outage Chart in Surrey, British Columbia 07/08/2025 23:10

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Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

  1. Internet (66%)

    Internet (66%)

  2. TV (12%)

    TV (12%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

  • Highminded42 Pat Highminded (@Highminded42) reported

    @cogeco Intenets been down all day. You guys got an ETA on the fix?

  • _bpaiement BP (@_bpaiement) reported

    🧵4/6 Cogeco initially refused to send another technician. After significant escalation through OXIO, they finally agreed to another visit—only to cancel it three days later, claiming there were “area-wide issues.” These are unrelated to my problem, which continues unabated.

  • _bpaiement BP (@_bpaiement) reported

    🧵5/6 This is what passes for support when there is no meaningful competition. My only alternative locally is Bell’s DSL at 50 Mbps, compared to my current 1000 Mbps service—an unacceptable downgrade. All other ISPs in the area rely on Cogeco’s infrastructure.

  • _bpaiement BP (@_bpaiement) reported

    🧵2/6 My internet service was stable for years. The problems began immediately after Cogeco’s technician installed service for my neighbour, who is also with OXIO. Since then, I have experienced constant outages—each requiring a manual modem reboot to restore connectivity.

  • JKT Jeremy Thommy (@JKT) reported

    @cogecohelps Thank you! I did get through eventually & spoke to Amy at Retention. A question though - in every customer focused industry, loyalty is rewarded. But at COGECO , i end up paying higher charges every year. And the explanation given is that I had a promo rate! Why?

  • solkumar Loud mouth (@solkumar) reported

    @cogeco should be out of business sooner or later with their poor customer decide. Service.! 2 days and still waiting for the promised call!

  • gaudall dee gaud (@gaudall) reported

    @cogeco all my services are out. 2nd time in a week. For $337 a month. There has to be a more reliable and less costly service. DO BETTER. 😡

  • jrsmuskoka John Sisson (@jrsmuskoka) reported

    @cogecohelps what’s the status update on COGECO service in Bracebridge. It’s been out all day. Why did the Cogeco outage website attribute the service outage to a local power outage when the was no such power outage occurring?

  • tbevel Lance 🇨🇦 (@tbevel) reported

    @cogeco and @cogecohelps. Long-time customer with no real issues. However, the switch to a new modem last week has been nothing short of a disaster. 3 technicians out to correct connection issues, and still the issue persists. Tech support have been zero help whatsoever. 👎

  • charmedone11 Tatted_Stephen82🇨🇦 (@charmedone11) reported

    @cogeco I am waiting to see if cogeco wireless service becomes a thing in 2025.