EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Online Play (44%)
• Matchmaking (22%)
• Sign in (18%)
• Glitches (11%)
• Hacking / Cheating (2%)
• Game Crash (2%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Springfield	Sign in	9 days ago
Saint-Brevin-les-Pins	Online Play	12 days ago
Lakeville	Matchmaking	13 days ago
Veendam	Online Play	14 days ago
Guayaquil	Online Play	14 days ago
Milan	Sign in	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brandon®🤒💧 (@B_LxckedN) reported 4 minutes ago

  @EAHelp @MaddenNFLDirect Bought the season pass from the store and didn’t give it then bought it again and it took a total of 3000 points . Plz fix

• 
  B. Reed (@OnlyBreed) reported 7 minutes ago

  @EAHelp says it may take time for the pack to arrive but it’s obviously an error in the picture. I just want the points back to purchase another pack. My case number is 244117377

• 
  Brett Webster (@BDubs__94) reported 10 minutes ago

  @EASPORTS_MUT @EAHelp I haven’t gotten my makerights and I logged in everyday the whole time this server issue has been going on

• 
  Rasir (@Rasirdaking) reported 10 minutes ago

  @EASPORTS_MUT Bought the premium pass and ea not giving me rewards plz fix this @EAHelp

• 
  Irene (@babe84_irene) reported 10 minutes ago

  I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.

• 
  R Zen (@RZen91006429) reported 11 minutes ago

  @EAHelp You need to Rename MUT into Crash. Because Crash is all it does! Take some of those Billions of Dollars a buy a few servers! Your CEO should be Fired!

• 
  Mohammad S. (@mo_s828) reported 13 minutes ago

  @Jayden_AVFC @EASFCDirect @EAHelp What was the fix?

• 
  Brian Hauck (@bulldog9476) reported 13 minutes ago

  Has anyone else been experiencing constant lag and getting repeatedly booted from the servers since the last Madden update or is it just me? @EASPORTS_MUT @EAHelp

• 
  🍥小仙女吃桃王 (@FZTDW_T) reported 16 minutes ago

  @EAHelp My EA account is broken. Every time I restart my PC or close the EA app, it forces me to reset my password. It also automatically unlinks my Steam account. I cannot use your website (Error 404/500). Please DM me.

• 
  Muhammad Alaa (@Mu7ammadAlaa) reported 20 minutes ago

  @EAHelp @EASPORTS @Steam Hi Everyone, I am reporting two critical issues while playing FC26 that I need immediate support with: 1. I am facing a sudden increase in the latency and a drop in the FPS to be lower than 10 while playing the game without any clear reason.

• 
  Saud1 🇸🇦 (@SaudxON1) reported 20 minutes ago

  @EAHelp High ping issue in FC 26. My normal ping is <10ms , but now it’s constantly 100ms+. Only happens in FC 26, all other games are fine. Likely server routing or matchmaking issue (connected to distant server). Please investigate and fix. Platform: PS5 Region: Saudi Arabia

• 
  Yusuf Acay (@yusufjr2727) reported 22 minutes ago

  Please fix this problem. Every time I want to play, I can't access the game. Stop updating the content; you're reducing the number of users. I've been trying to connect to the game for 5 hours and haven't been able to connect even once. Remove this problem from Türkiye. @EAHelp

• 
  Kevin Drake (@crazykev091) reported 27 minutes ago

  @EASPORTS_MUT @EA @EAHelp I understand draft week pushing a whole lot of content but to drop season 8 and the servers since at minimum Tuesday have not worked properly thats a big issue I’ve maybe have gotten to play 3 games in 5 days

• 
  Miazga (@helmanzzMiazga) reported 29 minutes ago

  @EASFCDirect Yeah, issues with connecting. Issues with connecting with real humans at @EAHelp. Accounts are kept being banned for coin distribution even tho no one sells/buys coins. The issue has been going for so long now it's amazing how incopetent your ToS team is. I've been banned for over 3months now on few seperate accounts, and unbanned multiple times only to be banned again the next day EVEN WITHOUT ANY ACTIVITY ON THE ACCOUNTS.

• 
  Jax Meinicke (@JaxMeinicke) reported 34 minutes ago

  @Zazaleaft5vp @EAHelp Experienced this issue; TysonNerd on X delivered.

• 
  Shubham Sharma (@shubham_2102_s) reported 36 minutes ago

  @AskEASupport, i'm trying to run ea fc 26 on my pc but it shows a error dialog box quoting that computer is offline to activate game using ea account need to connect the internet please give me fix.

• 
  Ricky Raju (@Ricky_Raju) reported 41 minutes ago

  @EAHelp why is there so many cheats in your game? Dont you have filters to remove or stop cheaters? Almost every match we come across cheaters...and guess what? Although the player isnt skilled, they still win...PLEASE FIX YOUR GAMEPLAY

• 
  Nasir foster (@only1_nas1) reported 42 minutes ago

  @EAHelp I can't play superstar mode it's glitched and I don't know how to fix it

• 
  Phantom Menace (@campaign_comms) reported 42 minutes ago

  Hey @EA @EAHelp I need help with an xbox compatibility issue please

• 
  🌙 (@keeLesh_FPS) reported 44 minutes ago

  @PlayApex I get ce Errors when i start the Game cant Play anymore any help? @EAHelp

• 
  Wolfgang Prüger (@WolfiPr) reported 49 minutes ago

  @EASFCDirect @EAHelp @EASPORTSFC If you clowns would play your own game, fc 26 wouldn't be so ***. The AI defenders and keepers in SB on semi pro are so OP, it's stupid. Objectives like scoring from outside are impossible. Also for days I have insane speed up lag in online modes.

• 
  Yusuf Acay (@yusufjr2727) reported 53 minutes ago

  @EAHelp I can't access the game in Türkiye, please fix it.

• 
  GreyFerret (@GreyFerret26) reported 54 minutes ago

  Did #ApexLegends fix their matchmaking? No matter how much I lose with less than 100 dmg (over 20 matches in a row), I was playing against the same tryhards with statistics better than mine 10 or 100 times. EACH MATCH. Did you fix it? @PlayApex @EAHelp

• 
  The Boomer Vault (@MeekinOnMovies) reported 54 minutes ago

  Hey @OperationSports you may want to warn Madden players about Madden’s broken customer support. The links and avenues here no longer exist. @eahelp is gone. Facebook is gone too. Most importantly: EA Support literally told me I can’t play EA games online unless I regain access to an old Xbox that was factory-reset and traded in. I know my EA password, control the linked Xbox account, and can prove ownership, but their recovery system has no workable fallback. Case #252552383. What a waste of money!

• 
  Fuduli (@Fuduli10) reported 56 minutes ago

  @EAHelp My account is blocked for over a week due to a stuck Evolution item in unassigned. I cannot access packs or use purchased FC Points. Support confirmed but no fix yet. This needs urgent manual intervention.

• 
  ReDragon93 (@ReDragon24) reported 57 minutes ago

  UPDATE: After days of troubleshooting, support tickets and useless answers, the problem is finally fixed. And no, the solution did NOT come from EA Support. @EASFCDirect @EASPORTSFC @EAHelp

• 
  gojo sensei (@njerrina) reported 59 minutes ago

  @EAHelp i can’t log into my ea account. It keeps saying sending a code to my email but it never comes. Been trying to talk to you guys on live chat for days but the bot keeps sending me to the sign in page!!! Help please

• 
  Callam Bennett (@_callambennett) reported 59 minutes ago

  @elif__cemil @EAHelp It’s more the fact EA are refusing to do bits on their end despite a formal email request from Microsoft. I don’t know how to resolve this issue without EA doing their part

• 
  nnnvvv222 (@nnnvvv222) reported 1 hour ago

  @EAHelp Hey, I tried contacting EA customer service but I keep getting an AI bot and can't seem to get through to an actual human. The bot just keeps suggesting the same basic fixes that I've already tried. Do you know how to get through to a real person at EA support?

• 
  Shawn ****** (@ShawnSanger1575) reported 1 hour ago

  @EAHelp there is a lot of lagging in the H2H Match system as if I play with higher ovr or even play H2H with extremely good network it still lags a lot