EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Sign in (33%)
• Online Play (33%)
• Matchmaking (16%)
• Glitches (13%)
• Hacking / Cheating (3%)
• Game Crash (2%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Argenteuil	Matchmaking	5 hours ago
Brunoy	Online Play	2 days ago
Noé	Matchmaking	3 days ago
Paris	Online Play	3 days ago
Bayon	Matchmaking	3 days ago
Cergy	Matchmaking	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seth McGinnes (@McginnesSeth) reported 4 minutes ago

  @EAHelp Fix your dog💩 servers!

• 
  impudent ***** (@fondduchateau) reported 8 minutes ago

  @EAHelp Hi, I bought The Sims 3 + all the DLCs on Steam but cannot play on Mac and Steam provides no CD keys. Your support page is not working for me. Can you help add the Mac 64-bit version to my EA account? i can provide proof of purchase.

• 
  Kِ (@slo0nby) reported 10 minutes ago

  @EAHelp Hi, I’m experiencing high ping (98ms) in FC26 Champions. My internet is 546Mbps and I tested on both home network and 5G hotspot with same result. The issue started recently, ping was 30ms before. Please investigate Middle East servers.”

• 
  ぷーちぇる💙 (@ZAzBXa0kuW46190) reported 11 minutes ago

  @EAHelp Hurry up and fix the server.

• 
  Wolfgang Prüger (@WolfiPr) reported 11 minutes ago

  @EAHelp @EASPORTSFC @EASFCDirect Instead of releasing a new promo team every week, fix your game, you ******* lazy idiots. I'm in ***. 5 on my PC account and almost every opponent is between rank 3 and rank 1. The rivals matchmaking is so ******* broken, it's not funny anymore.

• 
  Jay (@delecruz02) reported 11 minutes ago

  @EAHelp Why is shoulder barge not working for me in fc 26 I have advanced defending on and when I press or hold x my players don’t do anything

• 
  arthur pierce (@artmanp46) reported 13 minutes ago

  @EAHelp Fix the damn game. Its unplayable

• 
  Ziad Zaker (@ziadzaker) reported 13 minutes ago

  @EAHelp Need help with Case #242000397 (lost rewards/server error). Two agents (Gaurav and Shanti C) have now disconnected active support chats when I requested manager escalation. Was told managers aren't available despite your website saying escalation is an option.

• 
  Richard (@Richard71873905) reported 16 minutes ago

  @EAHelp My game constantly says Our servers cannot process your request at this time. Please try again later. It's been doing it for days now. Restarted it same thing. Everything on my side is good. Its ea's problem. Please help thank you

• 
  andrew (@350zracecar) reported 24 minutes ago

  @EAMaddenNFL @EAHelp @EASPORTS_MUT damn so only PlayStation can get the 89bnd pack glitch there are people with 300 packs

• 
  Everything 2A 🇺🇸 (@everything2A) reported 26 minutes ago

  @EAHelp where is the Virginia server? The Oregon server is insufferable lag.

• 
  Rasir (@Rasirdaking) reported 30 minutes ago

  @EASPORTS_MUT Bought the premium pass and ea not giving me rewards plz fix this @EAHelp

• 
  AJ (@JaxMeinicke) reported 30 minutes ago

  @ratojord @EAHelp Experienced this issue; TysonNerd on X delivered.

• 
  Sultan (@suli435265) reported 31 minutes ago

  @Manta_Made @EAHelp Heads up, Miles_techz1 can resolve this issue.

• 
  L (@Luisx643) reported 33 minutes ago

  @EAHelp @EA @EAHelp Can you please look into my open case #243651902 I’ve been waiting a week nearly and being penalised for something I’ve not done. Great customer service.

• 
  Mino Gaming (@Minarchick42) reported 36 minutes ago

  @EAHelp @Battlefield @EAPlaytesting I got the link to join BF Labs but the Playtesting site is down and won't open the sign in page. I only have another day to sign in PLEASE HELP!!!

• 
  Fuduli (@Fuduli10) reported 37 minutes ago

  @EAHelp My account is blocked for over a week due to a stuck Evolution item in unassigned. I cannot access packs or use purchased FC Points. Support confirmed but no fix yet. This needs urgent manual intervention.

• 
  Khalid Ali (@goat25266) reported 37 minutes ago

  Dear EA, If you want more people to play your game, you need to fix your servers. The main issue is that the servers are not being upgraded @EASFCDirect @EASPORTSFC @EAHelp

• 
  De MYSTéRIO (@MysterioDeYT) reported 40 minutes ago

  @EAHelp hi I am having a very urgent issue. My account is on a verge of getting hacked cause of some ea Account login error. Pls check dm. I send video.

• 
  Irene (@babe84_irene) reported 40 minutes ago

  I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.

• 
  Jewishkid (@AdjustMindGames) reported 43 minutes ago

  @Respawn @EAHelp @_ApexStatus FIX BULLSH%T GAME WTF ARE YOU CHEAP MFERS DOING? YOUR GAME IS CONSISTENTLY LAGGING. YOUR MATCHMAKING IS HORRENDOUS. YET PEOPLE ARE SUPPOSE TO PLAY YOUR GAME HOW? NEWS FLASH YOUR GAME IS PHYSICALLY UNPLAYABLE!! SPEND MONEY TO FIX YOUR GAME!!!!!!!!!

• 
  Juan Daniel Padilla (@padillajuand) reported 44 minutes ago

  @EASFCDirect It’s been almost a week since the Asia & Oceania objectives dropped broken in #FC26 and we STILL don’t have our missing rewards. Can we get an actual update? @EASFCDirect @EAHelp We can’t even finish the other objectives without cards like Cahill! 🤬📉 #UltimateTeam

• 
  Supermanzback (@Supermanzback) reported 44 minutes ago

  @EAHelp i'm pretty sure this has happened to other people, but can we not even play a h2h or draft event? I try to play the service boot me and I get a loss how is that fair

• 
  R Zen (@RZen91006429) reported 44 minutes ago

  @EAHelp You need to Rename MUT into Crash. Because Crash is all it does! Take some of those Billions of Dollars a buy a few servers! Your CEO should be Fired!

• 
  KingScorpius (@KingScorpius_) reported 47 minutes ago

  EA Help is failing. Too many people are getting false bans and only receiving automated responses instead of real investigations. Players deserve exact reasons and human reviews—not AI replies. Legit players shouldn’t be ignored. EA needs to fix this. #Respawn #EAHelp #FalseBan

• 
  Pedro Soares Batista (@PedroSoare38) reported 47 minutes ago

  @EAHelp @EASPORTSFC This is unacceptable. My account was hacked, password/2FA changed (Case #243136005). Your own support CONFIRMED the hack/unrecognized IPs this morning. Now your ToS team lies saying "no signs of compromise" and bans me. I spent €100 recently. Fix this!

• 
  Bruno Godinho (@FlaNacao2019) reported 48 minutes ago

  @EAHelp @easportsfcbr/ Severe Input Delay & Lag After Title Update 1.5.3 (07/04/26) - PC Since the Title Update 1.5.3 released yesterday (April 7th), the game has become almost unplayable online for many PC players. Problem: Heavy input delay (3-10+ seconds) Slow motion gameplay

• 
  Phantom Menace (@campaign_comms) reported 53 minutes ago

  Hey @EA @EAHelp I need help with an xbox compatibility issue please

• 
  Deckie (@Deck1e_) reported 55 minutes ago

  @EAHelp @EAHelp if there is a way to fix this but also make that game counted as a win for me or is that not possible cause it was on a ultimate gauntlet game?

• 
  The TnT Gaming Channel (@MrTally0002) reported 58 minutes ago

  @EAHelp we have a serious problem. I bought apex packs and have been receiving multiple items I already owned. I would either like a refund or something. I've sent emails, I've done everything possible and still ignored. Im not some little kid you can push around.