EA Games status: server issues and outage reports
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Electronic Arts Inc. is an American video game company headquartered in Redwood City, California. EA develops and publishes games under several labels including EA Sports titles FIFA, Madden NFL, NHL, NCAA Football, NBA Live, Battlefield, Need for Speed, The Sims as well as newer franchises such as Crysis, Dead Space, Mass Effect, Dragon Age, Army of Two, Titanfall and Battlefront Star Wars.
Problems in the last 24 hours
The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EA Games. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EA Games users through our website.
- Online Play (43%)
- Matchmaking (22%)
- Sign in (20%)
- Glitches (11%)
- Hacking / Cheating (2%)
- Game Crash (2%)
Live Outage Map
The most recent EA Games outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Sign in | 7 days ago |
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Online Play | 11 days ago |
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Matchmaking | 12 days ago |
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Online Play | 13 days ago |
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Online Play | 13 days ago |
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Sign in | 21 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EA Games Issues Reports
Latest outage, problems and issue reports in social media:
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cslmae (@Babsy_T) reported@EAHelp Hi I brought some lp on the Sims Freeplay and it says there's been error in my wifi connection but the my money's already been deducted in my wallet. But the ko and social life is still zero. What do you think is the problem? My money is already gone, but what I bought is nothere
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GreyFerret (@GreyFerret26) reportedDid #ApexLegends fix their matchmaking? No matter how much I lose with less than 100 dmg (over 20 matches in a row), I was playing against the same tryhards with statistics better than mine 10 or 100 times. EACH MATCH. Did you fix it? @PlayApex @EAHelp
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Charlie Field (@fi6623) reported@EAHelp I was just playing my second to last champs game. the score was 5-2 i was winning. The final whistle went and as the game was shutting down i got a unable to process your request error and got a loss for it !!!
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Miazga (@helmanzzMiazga) reported@EASFCDirect Yeah, issues with connecting. Issues with connecting with real humans at @EAHelp. Accounts are kept being banned for coin distribution even tho no one sells/buys coins. The issue has been going for so long now it's amazing how incopetent your ToS team is. I've been banned for over 3months now on few seperate accounts, and unbanned multiple times only to be banned again the next day EVEN WITHOUT ANY ACTIVITY ON THE ACCOUNTS.
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Khalid Ali (@goat25266) reportedDear EA, If you want more people to play your game, you need to fix your servers. The main issue is that the servers are not being upgraded @EASFCDirect @EASPORTSFC @EAHelp
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The TnT Gaming Channel (@MrTally0002) reported@EAHelp we have a serious problem. I bought apex packs and have been receiving multiple items I already owned. I would either like a refund or something. I've sent emails, I've done everything possible and still ignored. Im not some little kid you can push around.
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Peter (@Visual_Fears) reported@EASFCDirect @EAHelp @EASPORTSFC Any chance you’s can let me DM either as I’ve got an issue with FC 26 I need to discuss with someone. I tried using the EA Help website to contact someone but it wasn’t helpful. Thanks
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Ron (@Utd_Ron7) reported@EAHelp EA server in India is not working at all it’s been about 9 hours now Can you please fix that as well 9 hours during TOTS and Champs aren’t working makes no sense!!!!
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Horus TV1 (@Horus_TV1) reported@EAHelp @ApexLiveComms @PlayApex I had extreme FPS drops! I think it is related to shader chach related to the Axel Premium skin! I removed it and entered firing range, the FPS suddenly became stable! I put it again, it also remained stable! Is this the problem? I have i9-14900K
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RWC (@BeardownDoc) reported@EAHelp you have the worst customer service I’ve ever seen. Zero live people. Impossible to chat. Our account was banned because someone else tried to hack us. Zero resolution and son banned from his apex. Horrendous company
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Tomas (@Tomas42097) reported@EAHelp Hi, I'm having a serious issue. My PSN account is linked to an unknown EA email address that isn't mine. I have no access to that email and can't play any of my EA games. Standard support isn't responding. Can you please help me unlink it? Thanks.
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Luvv (@Luvv15418426720) reportedHi @EAHelp, I bought Ultimate/Icon Edition of EA Sports FC 26 on Steam. Earlier I refunded the EA version. Now in Ultimate Team I only see “Browse” and “FC Points” — no “My Packs” tab and no rewards. Can you fix my account?
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Joshua (@Joshualsgr) reported@EAHelp fix your ******* menus EA they are the worst I’ve seen. It’s beeen like this for two weeks. Fix your menus. I get backed out all the time.
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Vanila (@Vanilagaming17) reported@SimCityBuildIt COWARDICE at its finest @EA @EAHelp. 🚫 You blocked BOTH of my accounts for exposing the Services 2.0 scam. You fix trains but SILENCE veterans who spent years designing cities. If the update is so 'good', why are you AFRAID of the truth? STOP THE CENSORSHIP.
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Shubham Sharma (@shubham_2102_s) reported@AskEASupport, i'm trying to run ea fc 26 on my pc but it shows a error dialog box quoting that computer is offline to activate game using ea account need to connect the internet please give me fix.
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Gary Christie (@0d04e6bd3b94496) reported@EAHelp @EAMaddenNFL My Madden 26 Superstar import is broken. Getting "can't find player on EA server" for months. Can't start a new career or delete the old one. I've tried all local fixes. Please help reset my Superstar cloud data so I can play! #Madden26
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Pedro Soares Batista (@PedroSoare38) reported@EAHelp @EASPORTSFC This is unacceptable. My account was hacked, password/2FA changed (Case #243136005). Your own support CONFIRMED the hack/unrecognized IPs this morning. Now your ToS team lies saying "no signs of compromise". I spent €100. Fix this!
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Sherri Only Son™ (@iamDame2Cold) reportedSay @EA I entered my password for the EA app, due to unnecessary security measures..You require me to enter a passcode that you are supposed to send to my e-mail…30 mins and 10 requests later, no code. How do we fix this? @EAHelp
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Ross Milligan (@Ross_Milligan) reported@EAHelp Service is completely useless anyway, off you ****
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Gaurav Kumar (@GauravKuma96201) reported@EAHelp @EASFCDirect Not able to login into ultimate team or companion app for last 6-7 hours getting error message login not available
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Deckie (@Deck1e_) reported@EAHelp @EAHelp if there is a way to fix this but also make that game counted as a win for me or is that not possible cause it was on a ultimate gauntlet game?
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nivre (@nivre_ix) reported@EAHelp truly the most useless and u helpful support service in the gaming industry
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INDIAN SPECTATOR (@subs_by_chance) reported@EASFCMOBILE @EAHelp yesterday morning Sunday many users got 200 tokens as freebies they have approximately 2x117,2×116 cards.user like me never get 200 to-kens free it's unfair to play you giving some users 200 token as glitch and others nothing.We need 200 token compensation
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Mutaz (@iMutazzz) reported@EAHelp My Battlefield 6 on PS5 freezes every time just before jumping in REDSEC. All other game modes work. I tested another PSN account on the same PS5 and REDSEC works fine there. This issue only affects my account. Please investigate. Thank you.
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RagnaRick (@RickSinkoe) reported@EASPORTS_MUT @EAHelp Please fix your servers.. This is absolutely ridiculous.. It’s impossible to do anything in this game.. I hope you have a helluva fat “Make Right” for all of us dealing with amateur night at EA…
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Boba (@Bobabago86) reported@eahelp @EASFCDirect @EASPORTS absolutely sick of bugs. I’ve just done that awful challenge for selecao objective. 39 goals to get an error - cannot process your request and get disconnected. Ridiculous game
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gojo sensei (@njerrina) reported@EAHelp i can’t log into my ea account. It keeps saying sending a code to my email but it never comes. Been trying to talk to you guys on live chat for days but the bot keeps sending me to the sign in page!!! Help please
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🌻🐛 (@JoyLuckClubbing) reported@EAHelp @TheSims so you have this special event where we have to login multiple times this week yet I can’t even open the app to claim them? 🙄
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Faruk Ahlat (@FarukAhlat3) reportedThird denial for Case #243232532 despite providing technical proof of session conflict (Xiaomi/PS5). Why is @EAHelp ignoring login timestamps and IP logs? This is a false positive ban due to your own system's error. I need a real person to review this! #EAFC26 #UnfairBan
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RagnaRick (@RickSinkoe) reported@EAHelp @EASPORTS_MUT @EASPORTS What in the actual hell is going on with your servers.. A total lack of communication, no service and still no way to play the game. It’s really frustrating that I can’t play a game I Bought due to ur company’s incompetence! Fix ur servers!🤬😤😡