EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Online Play (41%)
• Sign in (35%)
• Matchmaking (10%)
• Game Crash (10%)
• Glitches (4%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Tourcoing	Matchmaking	12 hours ago
Gladbeck	Sign in	6 days ago
Santurtzi	Glitches	7 days ago
Ciudad Apodaca	Online Play	7 days ago
Ashington	Matchmaking	7 days ago
Naucalpan de Juárez	Sign in	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Deckie (@Deck1e_) reported 1 minute ago

  @EAHelp while i was on my 4th on ultimate gauntlet (on a streak win btw) i was vsing this guy and i won the game but as soon as the game finshed i got dc and i had to login back in to ultimate team and it pop up a disconnect message but my internet was not booted or dropped out.

• 
  Mo Ward- 🇺🇸 #OnePlanetOnePeople 🇺🇸 (@MWardplus3) reported 2 minutes ago

  @Mone54T @EAHelp @TheSims That was my first thought, 👍👍 My second was, why am I still having issues loading to the Gallery, earlier it took 8 tries before it loaded. My last build went right away, so I thought it was finally fixed, guess not, 🤔

• 
  Michał Zając (@MichalZajac61) reported 4 minutes ago

  @EAHelp @EAHelp there is problem with high ping in Clubs in FC26. In every match players have exactly 260 ping and they are kicked out from match when it’s substitute. Since one week. No one can play…

• 
  ‘Birol (@birolazar22) reported 11 minutes ago

  @ShaherHaya000 @EAHelp @FC26 I am having the same issue. Have you found a solution?

• 
  Carlos (@Carlos02182000) reported 11 minutes ago

  @EAHelp I’m having issues to link my skate account to my gaming laptop when I already have an existing account cause I play on my PS5 but now I’m trying to pay it on my gaming laptop and I can’t link it cause there’s something wrong with my account but I messaged you on private

• 
  Yusuf Acay (@yusufjr2727) reported 12 minutes ago

  Please fix this problem. Every time I want to play, I can't access the game. Stop updating the content; you're reducing the number of users. I've been trying to connect to the game for 5 hours and haven't been able to connect even once. Remove this problem from Türkiye. @EAHelp

• 
  50grandtune (@iplay_4_keep) reported 16 minutes ago

  @EAHelp server down psn allmight50grand

• 
  Bruno Godinho (@FlaNacao2019) reported 18 minutes ago

  @EAHelp @easportsfcbr/ Severe Input Delay & Lag After Title Update 1.5.3 (07/04/26) - PC Since the Title Update 1.5.3 released yesterday (April 7th), the game has become almost unplayable online for many PC players. Problem: Heavy input delay (3-10+ seconds) Slow motion gameplay

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 23 minutes ago

  @EA @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  L (@Luisx643) reported 24 minutes ago

  @EAHelp @EA @EAHelp Can you please look into my open case #243651902 I’ve been waiting a week nearly and being penalised for something I’ve not done. Great customer service.

• 
  Phantom Menace (@campaign_comms) reported 27 minutes ago

  Hey @EA @EAHelp I need help with an xbox compatibility issue please

• 
  Anil ozdemir (@Anilozdemir10) reported 27 minutes ago

  @EASFCDirect @EAHelp I can’t redeem an evolution that was rewarded to me from the season premium pass and because of this bug I can’t open any packs. looks like There are a lot of players having the same issue, it’s been almost a month. Will you guys do something about that??

• 
  Supermanzback (@Supermanzback) reported 30 minutes ago

  @EAHelp i'm pretty sure this has happened to other people, but can we not even play a h2h or draft event? I try to play the service boot me and I get a loss how is that fair

• 
  ぷーちぇる💙 (@ZAzBXa0kuW46190) reported 33 minutes ago

  @EAHelp Hurry up and fix the server.

• 
  Window_Licker (@MUT_slut) reported 34 minutes ago

  @EASPORTS_MUT @EASPORTS @EAHelp just put out some kinda communication. How hard is it. The lack of acknowledgement on an already broken highly anticipated promotion is just bad business.

• 
  Peter (@Visual_Fears) reported 37 minutes ago

  @EASFCDirect @EAHelp @EASPORTSFC Any chance you’s can let me DM either as I’ve got an issue with FC 26 I need to discuss with someone. I tried using the EA Help website to contact someone but it wasn’t helpful. Thanks

• 
  Luvv (@Luvv15418426720) reported 38 minutes ago

  Hi @EAHelp, I bought Ultimate/Icon Edition of EA Sports FC 26 on Steam. Earlier I refunded the EA version. Now in Ultimate Team I only see “Browse” and “FC Points” — no “My Packs” tab and no rewards. Can you fix my account?

• 
  impudent ***** (@fondduchateau) reported 38 minutes ago

  @EAHelp Hi, I bought The Sims 3 + all the DLCs on Steam but cannot play on Mac and Steam provides no CD keys. Your support page is not working for me. Can you help add the Mac 64-bit version to my EA account? i can provide proof of purchase.

• 
  B-L-M, Free Palestine, Anthony is a bully (@advancedstats23) reported 40 minutes ago

  Do you guys plan to fix ea servers within the next year @EAHelp

• 
  أحمد (@Ahmdalm_) reported 41 minutes ago

  @EAHelp BF Middle east servers are still down, fix it

• 
  Dave Tarran (@djtarran) reported 42 minutes ago

  @EAHelp @EASFCDirect @EASPORTSFC Your game is unplayable!! Its been like this for weeks now, I can take a day or 2 but its been weeks! I'd hoped the update was to fix it! Buying and selling, sbcs, searching players, buying/opening packs all freeze the menu for a minute!

• 
  Irene (@babe84_irene) reported 44 minutes ago

  I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.

• 
  😁 (@ItchyFreckle) reported 47 minutes ago

  @EAHelp After FINALLY getting to the point where I can request to chat with a CS rep, I am met with a page telling me that "This issue isn't supported by advisors" when I literally just went through the process of getting another EA account deleted this way. Your CS is SH*T EA!

• 
  plippyflippy (@plippyflipbqsc) reported 48 minutes ago

  @EAHelp @EASPORTSFC please fix your game on ps5 me and other users are having issues when trying to do sbcs squad changes objectives packs you name it on the menu and your game just freezes with that silly triangle thing just loading causing me to restart my game 15-30 times aday

• 
  busta bust (@bust_busta) reported 49 minutes ago

  @EAHelp @EAHelp @EASPORTSFC I am requesting an immediate escalation for Case #[243220939]. I have a server-side data corruption issue: an unclaimed Evolution reward is stuck and unredeemable, causing my account’s Store access to crash entirely.

• 
  Umut Savaş (@iumut18) reported 49 minutes ago

  @jasonchai045 @EAHelp thank u for comment. I created ticket for this problem. I wish they will fix it.

• 
  Layne Arias (@arias83696) reported 50 minutes ago

  @MaddenNFLDirect @EAHelp Fix the regs leaderboard

• 
  LMX (@LmxSpace) reported 51 minutes ago

  @BattlefieldComm @EAHelp How bout you help EA customer service preform better

• 
  长川 (@nfkqOo0Lqe6485) reported 51 minutes ago

  @EAHelp @EAHelp Please help me deal with the account problem. I have sent you a private message.

• 
  Everything 2A 🇺🇸 (@everything2A) reported 60 minutes ago

  @EAHelp where is the Virginia server? The Oregon server is insufferable lag.