EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Online Play (40%)
• Sign in (34%)
• Matchmaking (11%)
• Game Crash (11%)
• Glitches (4%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Tourcoing	Matchmaking	1 day ago
Gladbeck	Sign in	7 days ago
Santurtzi	Glitches	7 days ago
Ciudad Apodaca	Online Play	8 days ago
Ashington	Matchmaking	8 days ago
Naucalpan de Juárez	Sign in	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  r2hunnid (@rc4hunnid) reported 3 minutes ago

  @EAHelp I just bought Fc26 on my Laptop and I have a rtx 2050 Intel core I5 but when I play the game on the second half the game stats lagging and going slow mo what should I do?

• 
  Supermanzback (@Supermanzback) reported 5 minutes ago

  @EAHelp i'm pretty sure this has happened to other people, but can we not even play a h2h or draft event? I try to play the service boot me and I get a loss how is that fair

• 
  Aidan (@oglea071) reported 6 minutes ago

  @EAHelp @EAMaddenNFL @Zirksee please fix your game, no way you make millions off packs and buying the game itself that you cant upgrade the servers 26 maddens in…. Greedy *****

• 
  Muhammad Alaa (@Mu7ammadAlaa) reported 6 minutes ago

  @EAHelp @EASPORTS @Steam Hi Everyone, I am reporting two critical issues while playing FC26 that I need immediate support with: 1. I am facing a sudden increase in the latency and a drop in the FPS to be lower than 10 while playing the game without any clear reason.

• 
  Ross Milligan (@Ross_Milligan) reported 11 minutes ago

  @EAHelp Service is completely useless anyway, off you ****

• 
  أحمد (@Ahmdalm_) reported 13 minutes ago

  @EAHelp BF Middle east servers are still down, fix it

• 
  James dean (@james_dean1981) reported 15 minutes ago

  @EAHelp ultimate team is unplayable menu screens keep freezing and when playing u get kicked on on a disconnect at kick off and least 20% of the time

• 
  Chris Cain (@CHRIS_CAIN1980) reported 16 minutes ago

  @MaddenAcademy_ My favorite part, is how a mult-billion dollar company cannot fix their unstable servers... @EAHelp

• 
  Will O (@Willio81) reported 17 minutes ago

  @EAHelp I keep getting an error message when I try to buy packs in the MUT store. It says contact customer service if the problem continues. What is going on?

• 
  cslmae (@Babsy_T) reported 22 minutes ago

  @EAHelp Hi I brought some lp on the Sims Freeplay and it says there's been error in my wifi connection but the my money's already been deducted in my wallet. But the ko and social life is still zero. What do you think is the problem? My money is already gone, but what I bought is nothere

• 
  Rob Jones (@SonicSoupRob) reported 23 minutes ago

  @EAHelp Please fix your disconnection glitch. It happens in all first play attempts. The issue is when u need to fulfil limited game objectives, it counts against u as games played but not for the requirements, so I forfeit qualification due to no fault or action of my own.

• 
  Wolfgang Prüger (@WolfiPr) reported 24 minutes ago

  @EASFCDirect @EAHelp @EASPORTSFC This game would be much better, if you idiots would fix key things like gameplay and matchmaking. Perfect round in gauntlet is impossible for me bc despite having a bad form in "friendlies", I am still getting matched against elite players.

• 
  ADEl (@ADElhamdan91) reported 24 minutes ago

  @EAHelp "Hello I have been facing a technical issue with my FC 26 account for over 3 days. My console is stuck/freezing on the rewards screen, even though I already claimed them via the web app. I’ve contacted support daily with no resolution. Please help me

• 
  Jonny Doe (@JonnyD16654) reported 28 minutes ago

  @EAHelp @EAMaddenNFL @MaddenNFLDirect can yall please work on the glitched Trophies for Ps5. The community has made multiple reports and has gotten no response. They’ve been broken since launch. Please help. 🙏🏻

• 
  Brian McLaughlin (@BrianMcLaughl) reported 29 minutes ago

  Hey @EAHelp are you ever going to fix the Battlefield 6 glitch where when a player comes into close contact with another player, PS5 players automatically “knife” without a button being hit? Very annoying. @Battlefield @BF6Updates

• 
  Mr77 (@WengersLostSon) reported 32 minutes ago

  Every other day there’s always some sort of bs maintenance going on fix your ******* servers mannnn @EAHelp @EASPORTSFC

• 
  Ziad Zaker (@ziadzaker) reported 40 minutes ago

  @EAHelp Need help with Case #242000397 (lost rewards/server error). Two agents (Gaurav and Shanti C) have now disconnected active support chats when I requested manager escalation. Was told managers aren't available despite your website saying escalation is an option.

• 
  y_oeda_k (@mryudhan) reported 43 minutes ago

  @Zihan49122 my extra time token's exchange didn't shown any players in it. i have so much players that i want to exchange. is there anybody have the same issue as me? @EASFCMOBILE @EAHelp

• 
  Brandon®🤒💧 (@B_LxckedN) reported 44 minutes ago

  @EAHelp @MaddenNFLDirect Bought the season pass from the store and didn’t give it then bought it again and it took a total of 3000 points . Plz fix

• 
  arthur pierce (@artmanp46) reported 46 minutes ago

  @EAHelp Fix the damn game. Its unplayable

• 
  ehh (@rjnewt1994) reported 47 minutes ago

  Way to show the people(your customer base) that you don’t care about them. Servers have been garbage for weeks and you’ve done nothing to fix it. Ignoring each and every one of our concerns. Sitting in silence collecting money for services you can’t provide @EAMaddenNFL @EAHelp

• 
  Nasir foster (@only1_nas1) reported 50 minutes ago

  @EAHelp I can't play superstar mode it's glitched and I don't know how to fix it

• 
  Akshay Shrivas (@ImAkshayShrivas) reported 52 minutes ago

  @EAHelp @NFSCSpeak @NFSNL any update on below issue? Still unable to connect to servers in game.

• 
  ᕦ(ò_óˇ)ᕤ (@AlanAlanscard) reported 53 minutes ago

  @EAHelp FIX THE MADDEN SERVERS

• 
  Daniel (@DanielK_29) reported 53 minutes ago

  @EAHelp Fix the damn Battlefield loadout screens

• 
  Seth McGinnes (@McginnesSeth) reported 54 minutes ago

  @EAHelp Fix your dog💩 servers!

• 
  LMX (@LmxSpace) reported 54 minutes ago

  @BattlefieldComm @EAHelp How bout you help EA customer service preform better

• 
  Wagner Bustamante (@1bustamanteof) reported 54 minutes ago

  I’m reaching out as a last resort. For about two years, I’ve been stuck in an 'Expired Credential Loop' with my @EAHelp account linked to Xbox. I’ve tried every possible fix: password resets, VPNs, and clearing cache.

• 
  Fuduli (@Fuduli10) reported 55 minutes ago

  @FUT_Accountant @EAHelp @EASPORTSFC My account is blocked for over a week due to a stuck Evolution item in unassigned. I cannot access packs or use purchased FC Points. Support confirmed but no fix yet. This needs urgent manual intervention.

• 
  zenkaiftw (@fwwkenkaiii) reported 58 minutes ago

  @EAHelp Are y’all gonna fix clubs on pc with the cross play being broken and not being able to play? or nah