EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Sign in (41%)
• Online Play (33%)
• Matchmaking (11%)
• Game Crash (9%)
• Glitches (7%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Sign in	2 days ago
Melbourne	Sign in	5 days ago
Melbourne	Sign in	5 days ago
Kansas City	Sign in	7 days ago
Oaxaca	Sign in	7 days ago
Paris	Glitches	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  y_oeda_k (@mryudhan) reported 3 minutes ago

  @Zihan49122 my extra time token's exchange didn't shown any players in it. i have so much players that i want to exchange. is there anybody have the same issue as me? @EASFCMOBILE @EAHelp

• 
  Wagner Bustamante (@1bustamanteof) reported 3 minutes ago

  I’m reaching out as a last resort. For about two years, I’ve been stuck in an 'Expired Credential Loop' with my @EAHelp account linked to Xbox. I’ve tried every possible fix: password resets, VPNs, and clearing cache.

• 
  Mohammad S. (@mo_s828) reported 5 minutes ago

  @Jayden_AVFC @EASFCDirect @EAHelp What was the fix?

• 
  ぷーちぇる💙 (@ZAzBXa0kuW46190) reported 8 minutes ago

  @EAHelp Hurry up and fix the server.

• 
  😁 (@ItchyFreckle) reported 8 minutes ago

  @EAHelp Your EA NextStep is garbage. All I want to do is chat with a customer service rep so I can delete my EA account and it refuses to put me through to one.

• 
  taliskhanov42 (@taliskhanov) reported 9 minutes ago

  @EAHelp My last resort is asking you for help. I would really appreciate your assistance and hope you can help me with my problem soon.

• 
  Alex Harvey (@tweetrimmer) reported 13 minutes ago

  @EASPORTSFC @EAHelp Unable to access Ultimate Team on console for 48+ hours. Other modes + web app work. Support closed case without fix. Evo expired due to this. Need this escalated.

• 
  Ari O (@NFLoholic) reported 14 minutes ago

  @MaddenNFLDirect @EAHelp My Madden26 mobile overall went down from like 4150 to 3845. Second time has happened. I lost players and some had attributes decreased. All after the maintenance yall did. Fix my team please. So much work to build it up. Geez @EAHelp me! UID# 58154169. Is it even possible?

• 
  أحمد (@Ahmdalm_) reported 21 minutes ago

  @EAHelp BF Middle east servers are still down, fix it

• 
  Faruk Ahlat (@FarukAhlat3) reported 25 minutes ago

  Third denial for Case #243232532 despite providing technical proof of session conflict (Xiaomi/PS5). Why is @EAHelp ignoring login timestamps and IP logs? This is a false positive ban due to your own system's error. I need a real person to review this! #EAFC26 #UnfairBan

• 
  C J (@itsceelos) reported 25 minutes ago

  @RavalAmol @EASFCDirect @EAHelp This game is a piece of ****. lag is so bad its unbearable. I did my worst futchamps in months and got demoted from div2 to to div3. Trash gameplay.

• 
  alex (@alex61867533024) reported 25 minutes ago

  @EASFCDirect @EASPORTSFC @EAHelp can you guys please fix the live events. for the last month and a half i've been getting kicked out the second i load in, and its wasting all my attempts leading me to getting ZERO rewards.

• 
  BigBomb (@BigBombRocks) reported 26 minutes ago

  @Zirksee I’m sure if anyone else has this issue they would tweet you I was wondering if anyone else is having an issue with the small eggs from solos I did the cut bnd eggs before I did mut solos and wonder if that could’ve messed it up but never got my eggs from them I’ll start on eahelp

• 
  Yusuf Acay (@yusufjr2727) reported 26 minutes ago

  Please fix this problem. Every time I want to play, I can't access the game. Stop updating the content; you're reducing the number of users. I've been trying to connect to the game for 5 hours and haven't been able to connect even once. Remove this problem from Türkiye. @EAHelp

• 
  Charlie Field (@fi6623) reported 29 minutes ago

  @EAHelp I was just playing my second to last champs game. the score was 5-2 i was winning. The final whistle went and as the game was shutting down i got a unable to process your request error and got a loss for it !!!

• 
  😁 (@ItchyFreckle) reported 31 minutes ago

  @EAHelp After FINALLY getting to the point where I can request to chat with a CS rep, I am met with a page telling me that "This issue isn't supported by advisors" when I literally just went through the process of getting another EA account deleted this way. Your CS is SH*T EA!

• 
  SAVVY_PROJECT (@SAVVYPROJECT1) reported 32 minutes ago

  @EAHelp are you going to update battlefield 6 and actually fix the servers. Why do servers start from scratch after every game? Why is there not console only servers and PC only servers? Are any of you actually gamers? Why do I have all of these yellow dots on my screen?

• 
  Brian Hauck (@bulldog9476) reported 32 minutes ago

  Has anyone else been experiencing constant lag and getting repeatedly booted from the servers since the last Madden update or is it just me? @EASPORTS_MUT @EAHelp

• 
  SuperbowlMvpHurts 🧊🦅🧊 (@JalenPercs1) reported 35 minutes ago

  @EAHelp Why can’t I buy the“ultimate legends token pack”? It says “an issue has occurred, please try again later. Contact customer service if the issue continues to occur. Also fix your game. There is a serious glitch in the sugar rush h2h game mode with safeties. Put in some effort

• 
  Miazga (@helmanzzMiazga) reported 36 minutes ago

  @EASFCDirect Yeah, issues with connecting. Issues with connecting with real humans at @EAHelp. Accounts are kept being banned for coin distribution even tho no one sells/buys coins. The issue has been going for so long now it's amazing how incopetent your ToS team is. I've been banned for over 3months now on few seperate accounts, and unbanned multiple times only to be banned again the next day EVEN WITHOUT ANY ACTIVITY ON THE ACCOUNTS.

• 
  АКИРА 𖤓 (@aretyy__) reported 37 minutes ago

  @EAHelp Hello, im having a error on battlefield 2042 that you can't start a match and it's giving a " matchmaking failed " and it starts happening on the past week and I've seen a great amount of people talking about it on the " EA forum ".

• 
  Liam Carson (@LiamCarson93) reported 42 minutes ago

  @EAHelp can you look at the dm I’ve sent you please? Got an issue with my account and not getting anywhere

• 
  arthur pierce (@artmanp46) reported 43 minutes ago

  @EAHelp Fix the damn game. Its unplayable

• 
  RagnaRick (@RickSinkoe) reported 46 minutes ago

  @EAHelp @EASPORTS_MUT @EASPORTS What in the actual hell is going on with your servers.. A total lack of communication, no service and still no way to play the game. It’s really frustrating that I can’t play a game I Bought due to ur company’s incompetence! Fix ur servers!🤬😤😡

• 
  Window_Licker (@MUT_slut) reported 47 minutes ago

  @EASPORTS_MUT @EASPORTS @EAHelp just put out some kinda communication. How hard is it. The lack of acknowledgement on an already broken highly anticipated promotion is just bad business.

• 
  Phantom Menace (@campaign_comms) reported 50 minutes ago

  Hey @EA @EAHelp I need help with an xbox compatibility issue please

• 
  Anil ozdemir (@Anilozdemir10) reported 53 minutes ago

  @EASFCDirect @EAHelp I can’t redeem an evolution that was rewarded to me from the season premium pass and because of this bug I can’t open any packs. looks like There are a lot of players having the same issue, it’s been almost a month. Will you guys do something about that??

• 
  Pedro Soares Batista (@PedroSoare38) reported 57 minutes ago

  @EAHelp @EASPORTSFC This is unacceptable. My account was hacked, password/2FA changed (Case #243136005). Your own support CONFIRMED the hack/unrecognized IPs this morning. Now your ToS team lies saying "no signs of compromise". I spent €100. Fix this!

• 
  nnnvvv222 (@nnnvvv222) reported 59 minutes ago

  @EAHelp Hey, I tried contacting EA customer service but I keep getting an AI bot and can't seem to get through to an actual human. The bot just keeps suggesting the same basic fixes that I've already tried. Do you know how to get through to a real person at EA support?

• 
  Davidjrivera21@aol.com (@davidjrivera21) reported 1 hour ago

  @EAHelp …. We have a franchise season going and we notice teams are shaded with no user icons and are unavailable for new users select them. What is the issue and how can it be fixed?