EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Online Play (37%)
• Sign in (30%)
• Glitches (15%)
• Matchmaking (13%)
• Hacking / Cheating (3%)
• Game Crash (1%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Casablanca	Sign in	10 hours ago
Rostock	Sign in	10 hours ago
La Châtre	Online Play	10 hours ago
Arnage	Matchmaking	11 hours ago
Paris	Online Play	12 hours ago
Curitiba	Glitches	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  impudent ***** (@fondduchateau) reported 6 minutes ago

  @EAHelp Hi, I bought The Sims 3 + all the DLCs on Steam but cannot play on Mac and Steam provides no CD keys. Your support page is not working for me. Can you help add the Mac 64-bit version to my EA account? i can provide proof of purchase.

• 
  matt olpin (@MattOlpin) reported 7 minutes ago

  @EAHelp, I need help logging into clubs in EA FC 26. I haven't been able to log in to Pro Clubs for days now. I can switch accounts or use the older Xbox One console version, and it works fine. I can't play with anyone on my main account on the Xbox Series S version. It allows me to play all other game modes. Can someone please help me resolve this issue?

• 
  🌙 (@keeLesh_FPS) reported 8 minutes ago

  @PlayApex I get ce Errors when i start the Game cant Play anymore any help? @EAHelp

• 
  Chris Cain (@CHRIS_CAIN1980) reported 9 minutes ago

  @MaddenAcademy_ My favorite part, is how a mult-billion dollar company cannot fix their unstable servers... @EAHelp

• 
  Ultra (@UltraC5ttv) reported 10 minutes ago

  @EAHelp Can u please fix maddens crashing issue. its unplayable on pc since season 8 launched

• 
  Irene (@babe84_irene) reported 17 minutes ago

  I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.

• 
  Jonny Doe (@JonnyD16654) reported 19 minutes ago

  @EAHelp @EAMaddenNFL @MaddenNFLDirect can yall please work on the glitched Trophies for Ps5. The community has made multiple reports and has gotten no response. They’ve been broken since launch. Please help. 🙏🏻

• 
  Davidjrivera21@aol.com (@davidjrivera21) reported 25 minutes ago

  @EAHelp …. We have a franchise season going and we notice teams are shaded with no user icons and are unavailable for new users select them. What is the issue and how can it be fixed?

• 
  🌻🐛 (@JoyLuckClubbing) reported 30 minutes ago

  @EAHelp @TheSims so you have this special event where we have to login multiple times this week yet I can’t even open the app to claim them? 🙄

• 
  Ron (@Utd_Ron7) reported 34 minutes ago

  @EAHelp EA server in India is not working at all it’s been about 9 hours now Can you please fix that as well 9 hours during TOTS and Champs aren’t working makes no sense!!!!

• 
  Theo Potter (@TheoPotter45131) reported 35 minutes ago

  @EAHelp @EASPORTS @DoonansNDragons I hit Rank 1 (15 wins) but a server crash at the final whistle blocked my rewards. I've finished all my games so I'm stuck. Case #245744688 has the photo proof of the 15/15 screen attached. Could you please flag this for a manual sync so the rewards trigger thank

• 
  Tulky (@Tulky178512) reported 35 minutes ago

  @SilkOCE @EA_DICE and @EAHelp need to issue fking refunds for people who want it theving lying pricks is what they are !!

• 
  fevkalâdenin fevkinde (@mukemmelmiyimm) reported 37 minutes ago

  @kylel43 @AskEASupport @Sylas_Nerd makes it a one-time fix.

• 
  Josh (@joshsterdee) reported 38 minutes ago

  @EAHelp fix your servers

• 
  matt olpin (@MattOlpin) reported 40 minutes ago

  @EAHelp Hi, I’m reaching out regarding an ongoing issue on EA Sports FC 26 that has not been resolved through troubleshooting. I was previously given Case ID #241739143 and advised to follow up. I am consistently experiencing the following errors every time I attempt to play Clubs: •“The season pass is currently unavailable and you will not be able to earn progression towards your season pass.” •“Unable to connect to the EA servers. Please check your internet connection and try again.” Important details: •Platform: Xbox Series S •NAT Type: Open •Ping: 40–47 ms •Ultimate Team works normally •Issue only affects Clubs and Season Pass Troubleshooting already completed: •Restarted console and network •Cleared MAC address •Reinstalled the game •Tested multiple networks (including hotspot) •Disabled VPN (Verizon Secure Wi-Fi) This issue is consistent on every attempt (not intermittent) and appears to be server-side or account-related rather than a connection issue. Can you please escalate this case or confirm if this is a known issue affecting Clubs/Season Pass? I can provide screenshots or additional details if needed. Thank you for your assistance.

• 
  Charlie Field (@fi6623) reported 43 minutes ago

  @EAHelp I was just playing my second to last champs game. the score was 5-2 i was winning. The final whistle went and as the game was shutting down i got a unable to process your request error and got a loss for it !!!

• 
  Phantom Menace (@campaign_comms) reported 44 minutes ago

  Hey @EA @EAHelp I need help with an xbox compatibility issue please

• 
  busta bust (@bust_busta) reported 46 minutes ago

  @EAHelp @EAHelp @EASPORTSFC I am requesting an immediate escalation for Case #[243220939]. I have a server-side data corruption issue: an unclaimed Evolution reward is stuck and unredeemable, causing my account’s Store access to crash entirely.

• 
  Aidan (@oglea071) reported 49 minutes ago

  @EASPORTS_MUT @EAMaddenNFL @EAHelp fix your ******* servers

• 
  Mino Gaming (@Minarchick42) reported 51 minutes ago

  @EAHelp @Battlefield @EAPlaytesting I got the link to join BF Labs but the Playtesting site is down and won't open the sign in page. I only have another day to sign in PLEASE HELP!!!

• 
  Chad (@Chad_Ar15s) reported 52 minutes ago

  @EAHelp is there a reason I have to dashboard my game every time I search my club, the market, claim an objective or complete and SBC? I have had my internet provider out twice no issue, master rest my console and re downloaded the game and still the same connection issue?

• 
  Comsak Bhumiputra (@Comsak) reported 52 minutes ago from Rayong, Rayong

  @EAHelp My extra token cannot exchange with my player that means it is limited player. Exactly, I have more the player to change the extra token. Please fix it to now.

• 
  CYLENTKILLS (@CYLENTKILLSY) reported 53 minutes ago

  Im getting error codes on all battlefield games on PS5 can't get pass main screen all other games and Apps work @AskEASupport

• 
  Emirion (@Emirionkane) reported 53 minutes ago

  @EAHelp I need help with Case #243410133. My Guest account has an age error and the support button is missing in-game. Chat agents couldn't fix it. Please help me update my birth date manually so I don't lose my progress. #EAHelp #FCMobile

• 
  Gary Christie (@0d04e6bd3b94496) reported 59 minutes ago

  @EAHelp @EAMaddenNFL My Madden 26 Superstar import is broken. Getting "can't find player on EA server" for months. Can't start a new career or delete the old one. I've tried all local fixes. Please help reset my Superstar cloud data so I can play! #Madden26

• 
  fevzi can yıldırım (@yldrmfevzican) reported 59 minutes ago

  I've been experiencing connection issues in EA FC 26's Ultimate Team game mode for about two days now, and all the solutions I've tried have failed. I need help. @EAHelp

• 
  RagnaRick (@RickSinkoe) reported 59 minutes ago

  @EAHelp @EASPORTS_MUT @EASPORTS What in the actual hell is going on with your servers.. A total lack of communication, no service and still no way to play the game. It’s really frustrating that I can’t play a game I Bought due to ur company’s incompetence! Fix ur servers!🤬😤😡

• 
  Just-Ice (@lordairo) reported 1 hour ago

  @EAHelp You guys need to fix the bug on FC 26. I don't understand how one would be winning comfortably in an online game, and once the opponent abruptly cancels the game, the win would not be recorded. That is frustrating.

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 1 hour ago

  @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  AJ (@JaxMeinicke) reported 1 hour ago

  @ratojord @EAHelp Experienced this issue; TysonNerd on X delivered.