EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Sign in (36%)
• Online Play (36%)
• Matchmaking (11%)
• Game Crash (11%)
• Glitches (6%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Kansas City	Sign in	2 days ago
Oaxaca	Sign in	2 days ago
Paris	Glitches	2 days ago
Township of Evan	Online Play	4 days ago
Tourcoing	Matchmaking	12 days ago
Gladbeck	Sign in	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arman Jouzdani (@ArmanJouzd86950) reported 5 seconds ago

  @EAHelp @EASPORTS_MUT fix the visa cpu event on pc, it is slowed down and unplayable even with chew clock to try and progress

• 
  SuperbowlMvpHurts 🧊🦅🧊 (@JalenPercs1) reported 2 minutes ago

  @EAHelp Why can’t I buy the“ultimate legends token pack”? It says “an issue has occurred, please try again later. Contact customer service if the issue continues to occur. Also fix your game. There is a serious glitch in the sugar rush h2h game mode with safeties. Put in some effort

• 
  arthur pierce (@artmanp46) reported 6 minutes ago

  @EAHelp Fix the damn game. Its unplayable

• 
  Will O (@Willio81) reported 8 minutes ago

  @EAHelp I keep getting an error message when I try to buy packs in the MUT store. It says contact customer service if the problem continues. What is going on?

• 
  𝒟𝑜𝓃𝓃𝒾𝑒 𝒯𝒽𝓊𝓇𝓂𝒶𝓃, 𝒥𝓇. (@donniethurmanjr) reported 9 minutes ago

  @TapXMikey Wins don’t count at all for so many of us. Been broken since the Honors event. I’m still fighting it with @EAHelp

• 
  Wagner Bustamante (@1bustamanteof) reported 12 minutes ago

  I’ve tried every possible fix: password resets, VPNs, and clearing cache. I’ve opened multiple tickets and even tried local consumer complaint sites, but no luck. @EAHelp

• 
  Shawn ****** (@ShawnSanger1575) reported 12 minutes ago

  @EAHelp there is a lot of lagging in the H2H Match system as if I play with higher ovr or even play H2H with extremely good network it still lags a lot

• 
  Luvv (@Luvv15418426720) reported 14 minutes ago

  Hi @EAHelp, I bought Ultimate/Icon Edition of EA Sports FC 26 on Steam. Earlier I refunded the EA version. Now in Ultimate Team I only see “Browse” and “FC Points” — no “My Packs” tab and no rewards. Can you fix my account?

• 
  Chad (@Chad_Ar15s) reported 15 minutes ago

  @EAHelp is there a reason I have to dashboard my game every time I search my club, the market, claim an objective or complete and SBC? I have had my internet provider out twice no issue, master rest my console and re downloaded the game and still the same connection issue?

• 
  The Fridge (@unjustfridge) reported 16 minutes ago

  @EAHelp @PlayApex I’m having issues with my game crashing everyday at least once. Doesn’t happen in other games for me. Can you dm me and try to help?

• 
  charlie 🪿 HOLY CABOOSES! (@reservoirgoose) reported 19 minutes ago

  the @EAHelp "customer support" AI chatbot is genuinely a joke LMAOOOOOOO i explain my issue, it links me to a completely irrelevant article, and when i say that's not the problem it restarts the chat

• 
  B. Reed (@OnlyBreed) reported 21 minutes ago

  @EAHelp says it may take time for the pack to arrive but it’s obviously an error in the picture. I just want the points back to purchase another pack. My case number is 244117377

• 
  𝖲A𝐌𝒪𝐑𝗂𝐀 ✞★ (@iam_samoria) reported 23 minutes ago

  Why is not a keeper whenever I use PSG in EA26 season @EAHelp @EASPORTSFC Fix it!!!!

• 
  Rmichael46 (@jjeffdude46) reported 24 minutes ago

  Sugar rush solos aren't giving small egg reward upon completing.. please fix @MaddenNFLDirect @EASPORTS_MUT @EAHelp

• 
  ADEl (@ADElhamdan91) reported 31 minutes ago

  @EAHelp "Hello I have been facing a technical issue with my FC 26 account for over 3 days. My console is stuck/freezing on the rewards screen, even though I already claimed them via the web app. I’ve contacted support daily with no resolution. Please help me

• 
  nnnvvv222 (@nnnvvv222) reported 33 minutes ago

  @EAHelp @EAHelp I've been trying to fix FC26 not launching on PC for days now. EasyAntiCheat runs for a second then straight back to EA App, no error message. Tried every possible fix. Can someone please help me?

• 
  Saud1 🇸🇦 (@SaudxON1) reported 37 minutes ago

  @EAHelp High ping issue in FC 26. My normal ping is <10ms , but now it’s constantly 100ms+. Only happens in FC 26, all other games are fine. Likely server routing or matchmaking issue (connected to distant server). Please investigate and fix. Platform: PS5 Region: Saudi Arabia

• 
  Mino Gaming (@Minarchick42) reported 37 minutes ago

  @EAHelp @Battlefield @EAPlaytesting I got the link to join BF Labs but the Playtesting site is down and won't open the sign in page. I only have another day to sign in PLEASE HELP!!!

• 
  ehh (@rjnewt1994) reported 39 minutes ago

  Way to show the people(your customer base) that you don’t care about them. Servers have been garbage for weeks and you’ve done nothing to fix it. Ignoring each and every one of our concerns. Sitting in silence collecting money for services you can’t provide @EAMaddenNFL @EAHelp

• 
  Gaurav Kumar (@GauravKuma96201) reported 39 minutes ago

  @EAHelp @EASFCDirect Not able to login into ultimate team or companion app for last 6-7 hours getting error message login not available

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 42 minutes ago

  @EA @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  Fuduli (@Fuduli10) reported 43 minutes ago

  @FUT_Accountant @EAHelp @EASPORTSFC My account is blocked for over a week due to a stuck Evolution item in unassigned. I cannot access packs or use purchased FC Points. Support confirmed but no fix yet. This needs urgent manual intervention.

• 
  Chris Cain (@CHRIS_CAIN1980) reported 44 minutes ago

  @MaddenAcademy_ My favorite part, is how a mult-billion dollar company cannot fix their unstable servers... @EAHelp

• 
  ᕦ(ò_óˇ)ᕤ (@AlanAlanscard) reported 48 minutes ago

  @EAHelp FIX THE MADDEN SERVERS

• 
  fevzi can yıldırım (@yldrmfevzican) reported 49 minutes ago

  I've been experiencing connection issues in EA FC 26's Ultimate Team game mode for about two days now, and all the solutions I've tried have failed. I need help. @EAHelp

• 
  Wagner Bustamante (@1bustamanteof) reported 51 minutes ago

  I’m reaching out as a last resort. For about two years, I’ve been stuck in an 'Expired Credential Loop' with my @EAHelp account linked to Xbox. I’ve tried every possible fix: password resets, VPNs, and clearing cache.

• 
  The TnT Gaming Channel (@MrTally0002) reported 55 minutes ago

  @EAHelp we have a serious problem. I bought apex packs and have been receiving multiple items I already owned. I would either like a refund or something. I've sent emails, I've done everything possible and still ignored. Im not some little kid you can push around.

• 
  Dave Tarran (@djtarran) reported 58 minutes ago

  @EAHelp @EASFCDirect @EASPORTSFC Your game is unplayable!! Its been like this for weeks now, I can take a day or 2 but its been weeks! I'd hoped the update was to fix it! Buying and selling, sbcs, searching players, buying/opening packs all freeze the menu for a minute!

• 
  INDIAN SPECTATOR (@subs_by_chance) reported 59 minutes ago

  @EASFCMOBILE @EAHelp yesterday morning Sunday many users got 200 tokens as freebies they have approximately 2x117,2×116 cards.user like me never get 200 to-kens free it's unfair to play you giving some users 200 token as glitch and others nothing.We need 200 token compensation

• 
  Muhammad Alaa (@Mu7ammadAlaa) reported 59 minutes ago

  @EAHelp @EASPORTS @Steam Hi Everyone, I am reporting two critical issues while playing FC26 that I need immediate support with: 1. I am facing a sudden increase in the latency and a drop in the FPS to be lower than 10 while playing the game without any clear reason.