EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Online Play (43%)
• Sign in (35%)
• Game Crash (10%)
• Matchmaking (8%)
• Glitches (4%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Gladbeck	Sign in	4 days ago
Santurtzi	Glitches	5 days ago
Ciudad Apodaca	Online Play	6 days ago
Ashington	Matchmaking	6 days ago
Naucalpan de Juárez	Sign in	8 days ago
Munich	Sign in	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  alex (@alex61867533024) reported 5 minutes ago

  @EASFCDirect @EASPORTSFC @EAHelp can you guys please fix the live events. for the last month and a half i've been getting kicked out the second i load in, and its wasting all my attempts leading me to getting ZERO rewards.

• 
  Lenticular' (@UnleashZED) reported 5 minutes ago

  @EAHelp there's a problem with the commentary in UT!!

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 6 minutes ago

  @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  VRS_Ninja (@VRS_Ninja) reported 6 minutes ago

  @ApexLiveComms @EAHelp Can yall actually fix ur game dude?

• 
  Mo Ward- 🇺🇸 #OnePlanetOnePeople 🇺🇸 (@MWardplus3) reported 13 minutes ago

  @Mone54T @EAHelp @TheSims That was my first thought, 👍👍 My second was, why am I still having issues loading to the Gallery, earlier it took 8 tries before it loaded. My last build went right away, so I thought it was finally fixed, guess not, 🤔

• 
  busta bust (@bust_busta) reported 14 minutes ago

  @EAHelp @EASPORTSFC I am requesting an immediate escalation for Case #[243220939]. I have a server-side data corruption issue: an unclaimed Evolution reward is stuck and unredeemable, causing my account’s Store access to crash entirely.

• 
  çůmø (@lupesciu9) reported 14 minutes ago

  @EAHelp FIX SERVERS PLEASE

• 
  impudent ***** (@fondduchateau) reported 19 minutes ago

  @EAHelp Hi, I bought The Sims 3 + all the DLCs on Steam but cannot play on Mac and Steam provides no CD keys. Your support page is not working for me. Can you help add the Mac 64-bit version to my EA account? i can provide proof of purchase.

• 
  Hasan Ali (@HasanAl45642585) reported 19 minutes ago

  @EAHelp I'm a victim of an EA App bug. I cancelled my refund for FC 26, but the app processed it anyway. Support (Case: 241226593) couldn't fix it. I want my game back at the $20.99 price I paid. Please help! #EAHelp"

• 
  RagnaRick (@RickSinkoe) reported 20 minutes ago

  @EAHelp @EASPORTS_MUT @EASPORTS What in the actual hell is going on with your servers.. A total lack of communication, no service and still no way to play the game. It’s really frustrating that I can’t play a game I Bought due to ur company’s incompetence! Fix ur servers!🤬😤😡

• 
  Deckie (@Deck1e_) reported 23 minutes ago

  @EAHelp @EAHelp if there is a way to fix this but also make that game counted as a win for me or is that not possible cause it was on a ultimate gauntlet game?

• 
  😁 (@ItchyFreckle) reported 23 minutes ago

  @EAHelp After FINALLY getting to the point where I can request to chat with a CS rep, I am met with a page telling me that "This issue isn't supported by advisors" when I literally just went through the process of getting another EA account deleted this way. Your CS is SH*T EA!

• 
  Layne Arias (@arias83696) reported 23 minutes ago

  @MaddenNFLDirect @EAHelp Fix the regs leaderboard

• 
  muvfy🐰ft. SD6800 จึ้งๆๆ (@cherxyC) reported 26 minutes ago

  @EAHelp Hi! I'm on Mac and my Sims 4 Expansion Packs (Seasons, Parenthood, Laundry Day) aren't showing in game. Already tried repairing and reinstalling but still not working. Please help!

• 
  busta bust (@bust_busta) reported 27 minutes ago

  @EAHelp @EAHelp @EASPORTSFC I am requesting an immediate escalation for Case #[243220939]. I have a server-side data corruption issue: an unclaimed Evolution reward is stuck and unredeemable, causing my account’s Store access to crash entirely.

• 
  B. Reed (@OnlyBreed) reported 27 minutes ago

  @EAHelp says it may take time for the pack to arrive but it’s obviously an error in the picture. I just want the points back to purchase another pack. My case number is 244117377

• 
  ᶠᵃʳˢᵏᵒ (@Farsko11) reported 30 minutes ago

  @EAHelp Fix the middle east server we cant play the ******* game on proclubs

• 
  Ross Milligan (@Ross_Milligan) reported 35 minutes ago

  @EAHelp Service is completely useless anyway, off you ****

• 
  Ari O (@NFLoholic) reported 36 minutes ago

  @MaddenNFLDirect @EAHelp My Madden26 mobile overall went down from like 4150 to 3845. Second time has happened. I lost players and some had attributes decreased. All after the maintenance yall did. Fix my team please. So much work to build it up. Geez @EAHelp me! UID# 58154169. Is it even possible?

• 
  Superultrajorge (@superultrajorge) reported 38 minutes ago

  @EAHelp the game is broken, I cannot access to the UT, I’m kick out of the UT each time I’m trying to access and if you go to a mobile device it says that the session is on, help please

• 
  frizz. (@Eazystix) reported 40 minutes ago

  is anyone having problems with sims4 crashing on ps5? @EA @EAHelp

• 
  Khalid Ali (@goat25266) reported 42 minutes ago

  Dear EA, If you want more people to play your game, you need to fix your servers. The main issue is that the servers are not being upgraded @EASFCDirect @EASPORTSFC @EAHelp

• 
  Supermanzback (@Supermanzback) reported 43 minutes ago

  @EAHelp i'm pretty sure this has happened to other people, but can we not even play a h2h or draft event? I try to play the service boot me and I get a loss how is that fair

• 
  ᕦ(ò_óˇ)ᕤ (@AlanAlanscard) reported 47 minutes ago

  @EAHelp FIX THE MADDEN SERVERS

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 48 minutes ago

  @EA @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  Shawn ****** (@ShawnSanger1575) reported 52 minutes ago

  @EAHelp there is a lot of lagging in the H2H Match system as if I play with higher ovr or even play H2H with extremely good network it still lags a lot

• 
  Deckie (@Deck1e_) reported 52 minutes ago

  @EAHelp while i was on my 4th on ultimate gauntlet (on a streak win btw) i was vsing this guy and i won the game but as soon as the game finshed i got dc and i had to login back in to ultimate team and it pop up a disconnect message but my internet was not booted or dropped out.

• 
  Jay (@delecruz02) reported 55 minutes ago

  @EAHelp Why is shoulder barge not working for me in fc 26 I have advanced defending on and when I press or hold x my players don’t do anything

• 
  Sultan (@suli435265) reported 55 minutes ago

  @Manta_Made @EAHelp Heads up, Miles_techz1 can resolve this issue.

• 
  Alex Harvey (@tweetrimmer) reported 57 minutes ago

  @EASPORTSFC @EAHelp Unable to access Ultimate Team on console for 48+ hours. Other modes + web app work. Support closed case without fix. Evo expired due to this. Need this escalated.