EA Games status: server issues and outage reports

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Electronic Arts Inc. is an American video game company headquartered in Redwood City, California. EA develops and publishes games under several labels including EA Sports titles FIFA, Madden NFL, NHL, NCAA Football, NBA Live, Battlefield, Need for Speed, The Sims as well as newer franchises such as Crysis, Dead Space, Mass Effect, Dragon Age, Army of Two, Titanfall and Battlefront Star Wars.

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 15, 12:00 PM EDT	0	0
Apr 15, 12:20 PM EDT	0	0
Apr 15, 12:40 PM EDT	0	0
Apr 15, 1:00 PM EDT	0	0
Apr 15, 1:20 PM EDT	0	0
Apr 15, 1:40 PM EDT	0	0
Apr 15, 2:00 PM EDT	0	0
Apr 15, 2:20 PM EDT	0	0
Apr 15, 2:40 PM EDT	0	0
Apr 15, 3:00 PM EDT	0	0
Apr 15, 3:20 PM EDT	0	0
Apr 15, 3:40 PM EDT	0	0
Apr 15, 4:00 PM EDT	0	0
Apr 15, 4:20 PM EDT	0	0
Apr 15, 4:40 PM EDT	0	0
Apr 15, 5:00 PM EDT	0	0
Apr 15, 5:20 PM EDT	0	0
Apr 15, 5:40 PM EDT	0	0
Apr 15, 6:00 PM EDT	0	0
Apr 15, 6:20 PM EDT	0	0
Apr 15, 6:40 PM EDT	0	0
Apr 15, 7:00 PM EDT	0	0
Apr 15, 7:20 PM EDT	0	0
Apr 15, 7:40 PM EDT	0	0
Apr 15, 8:00 PM EDT	0	0
Apr 15, 8:20 PM EDT	0	0
Apr 15, 8:40 PM EDT	0	0
Apr 15, 9:00 PM EDT	0	0
Apr 15, 9:20 PM EDT	0	0
Apr 15, 9:40 PM EDT	0	0
Apr 15, 10:00 PM EDT	0	0
Apr 15, 10:20 PM EDT	0	0
Apr 15, 10:40 PM EDT	0	0
Apr 15, 11:00 PM EDT	0	0
Apr 15, 11:20 PM EDT	0	0
Apr 15, 11:40 PM EDT	0	0
Apr 16, 12:00 AM EDT	0	0
Apr 16, 12:20 AM EDT	0	0
Apr 16, 12:40 AM EDT	0	0
Apr 16, 1:00 AM EDT	0	0
Apr 16, 1:20 AM EDT	0	0
Apr 16, 1:40 AM EDT	0	0
Apr 16, 2:00 AM EDT	0	0
Apr 16, 2:20 AM EDT	0	0
Apr 16, 2:40 AM EDT	0	0
Apr 16, 3:00 AM EDT	0	0
Apr 16, 3:20 AM EDT	0	0
Apr 16, 3:40 AM EDT	0	0
Apr 16, 4:00 AM EDT	0	0
Apr 16, 4:20 AM EDT	0	0
Apr 16, 4:40 AM EDT	0	0
Apr 16, 5:00 AM EDT	0	0
Apr 16, 5:20 AM EDT	0	0
Apr 16, 5:40 AM EDT	0	0
Apr 16, 6:00 AM EDT	0	0
Apr 16, 6:20 AM EDT	0	0
Apr 16, 6:40 AM EDT	0	0
Apr 16, 7:00 AM EDT	0	0
Apr 16, 7:20 AM EDT	0	0
Apr 16, 7:40 AM EDT	0	0
Apr 16, 8:00 AM EDT	0	0
Apr 16, 8:20 AM EDT	0	0
Apr 16, 8:40 AM EDT	0	0
Apr 16, 9:00 AM EDT	0	0
Apr 16, 9:20 AM EDT	0	0
Apr 16, 9:40 AM EDT	0	0
Apr 16, 10:00 AM EDT	0	0
Apr 16, 10:20 AM EDT	0	0
Apr 16, 10:40 AM EDT	0	0
Apr 16, 11:00 AM EDT	0	0
Apr 16, 11:20 AM EDT	0	0
Apr 16, 11:40 AM EDT	0	0
Apr 16, 12:00 PM EDT	0	0

At the moment, we haven't detected any problems at EA Games. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

Online Play (46%)
Sign in (40%)
Game Crash (8%)
Matchmaking (6%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Cagnes-sur-Mer	Online Play	8 hours ago
Belfast	Online Play	1 day ago
Ecatepec de Morelos	Sign in	1 day ago
Tarbes	Online Play	1 day ago
Perth	Game Crash	1 day ago
Bristol	Online Play	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

jo (@jofuee) reported 23 seconds ago
@EAHelp I’m locked out of my account because a hacker changed my primary email. The help website is stuck in a login loop and won’t let me open a guest chat I have 2021 purchases receipts to prove ownership. Please help!
sosala (@SalmBabtyn2220) reported 4 minutes ago
@EAHelp There is an ongoing matchmaking issue in Clubs league matches for over 17 days on Middle East servers only. We hope this gets fixed as soon as possible...
Erica 💙💛 (@Erica_RPereira) reported 5 minutes ago
@EAHelp Unable to access The Sims 4 for days after the latest patch. This widespread issue represents a failure to provide a functional digital product and raises serious consumer rights concerns, including lack of conformity and denial of access to paid content. Urgent fix required.
Ross Milligan (@Ross_Milligan) reported 5 minutes ago
@EAHelp Service is completely useless anyway, off you ****
Muhammad Hakim (@mhakimk) reported 6 minutes ago
@EAHelp hi, i bought your games on steam few days a go, but when i tried to play, it require me to login to an account i dont recognized (the email use by unrecognized account is co*****@fabirikamail.com).
James dean (@james_dean1981) reported 6 minutes ago
@EAHelp ultimate team is unplayable menu screens keep freezing and when playing u get kicked on on a disconnect at kick off and least 20% of the time
csd 🇺🇦 (@csd) reported 9 minutes ago
For the love of God @EAHelp please fix your Xbox Series X crashing issue with FC 26.
LMX (@LmxSpace) reported 10 minutes ago
@BattlefieldComm @EAHelp How bout you help EA customer service preform better
Thee Cat Mom 😻. (@TheeUnhingedGod) reported 12 minutes ago
@TheSims @EAHelp was that little ****** marketplace worth all this trouble?!
Davidjrivera21@aol.com (@davidjrivera21) reported 12 minutes ago
@EAHelp …. We have a franchise season going and we notice teams are shaded with no user icons and are unavailable for new users select them. What is the issue and how can it be fixed?
Arman Jouzdani (@ArmanJouzd86950) reported 14 minutes ago
@EAHelp @EASPORTS_MUT fix the visa cpu event on pc, it is slowed down and unplayable even with chew clock to try and progress
Kevin (@LAKERS_COLTSFAN) reported 14 minutes ago
@EASPORTS_CUT Fix your servers and we'll be able to play @EAHelp
LHOOI (@LHOOI4) reported 15 minutes ago
@EAHelp I try to use the new redeem code to redeem the gift,but it's always show that the gift can't be redeem because each 1 can claim 1 only.That really shocked me, l didn't redeem using this code "CHASETHEDREAM" before.l also can't open the Extra Time.EA pls help to fix it.Tq.
Tyson Pchuk (@MutGodTyson) reported 17 minutes ago
@EAHelp your Madden 26 servers won’t connect to PSN. PLEASE FIX THE GAME!!!!!! N
INDIAN SPECTATOR (@subs_by_chance) reported 20 minutes ago
@EASFCMOBILE @EAHelp yesterday morning Sunday many users got 200 tokens as freebies they have approximately 2x117,2×116 cards.user like me never get 200 to-kens free it's unfair to play you giving some users 200 token as glitch and others nothing.We need 200 token compensation
Ziad Zaker (@ziadzaker) reported 23 minutes ago
@EAHelp Need help with Case #242000397 (lost rewards/server error). Two agents (Gaurav and Shanti C) have now disconnected active support chats when I requested manager escalation. Was told managers aren't available despite your website saying escalation is an option.
50grandtune (@iplay_4_keep) reported 23 minutes ago
@EAHelp server down psn allmight50grand
Arman Jouzdani (@ArmanJouzd86950) reported 23 minutes ago
@EAHelp @EASPORTS_MUT fix the visa cpu event on pc, it is slowed down and unplayable even with chew clock
Jonny Doe (@JonnyD16654) reported 27 minutes ago
@EAHelp @EAMaddenNFL @MaddenNFLDirect can yall please work on the glitched Trophies for Ps5. The community has made multiple reports and has gotten no response. They’ve been broken since launch. Please help. 🙏🏻
DeeJayy (@DJMexicanLIVE) reported 29 minutes ago
the leaderboard has been resetting since Madden 25 on regs and mut…the first 2 days when the new reset happens majority of our games on regs don’t register this is not a problem on mut and would’ve been immediately fixed it’s sad how much u guys neglect us @MisterCiv @EAHelp
Peter (@Visual_Fears) reported 29 minutes ago
@EASFCDirect @EAHelp @EASPORTSFC Any chance you’s can let me DM either as I’ve got an issue with FC 26 I need to discuss with someone. I tried using the EA Help website to contact someone but it wasn’t helpful. Thanks
🇲🇽tankarcade🇺🇸 (@tankarcadetv) reported 34 minutes ago
@EAHelp So go back to forums where anything will be drop all the way down no help. It’s maybe it’s a issue where you don’t have enough of help or you wanna see if people have funny names
matt olpin (@MattOlpin) reported 39 minutes ago
@EAHelp Hi, I’m reaching out regarding an ongoing issue on EA Sports FC 26 that has not been resolved through troubleshooting. I was previously given Case ID #241739143 and advised to follow up. I am consistently experiencing the following errors every time I attempt to play Clubs: •“The season pass is currently unavailable and you will not be able to earn progression towards your season pass.” •“Unable to connect to the EA servers. Please check your internet connection and try again.” Important details: •Platform: Xbox Series S •NAT Type: Open •Ping: 40–47 ms •Ultimate Team works normally •Issue only affects Clubs and Season Pass Troubleshooting already completed: •Restarted console and network •Cleared MAC address •Reinstalled the game •Tested multiple networks (including hotspot) •Disabled VPN (Verizon Secure Wi-Fi) This issue is consistent on every attempt (not intermittent) and appears to be server-side or account-related rather than a connection issue. Can you please escalate this case or confirm if this is a known issue affecting Clubs/Season Pass? I can provide screenshots or additional details if needed. Thank you for your assistance.
Ari O (@NFLoholic) reported 41 minutes ago
@MaddenNFLDirect @EAHelp My Madden26 mobile overall went down from like 4150 to 3845. Second time has happened. I lost players and some had attributes decreased. All after the maintenance yall did. Fix my team please. So much work to build it up. Geez @EAHelp me! UID# 58154169. Is it even possible?
Jewishkid (@AdjustMindGames) reported 41 minutes ago
@Respawn @EAHelp @_ApexStatus FIX BULLSH%T GAME WTF ARE YOU CHEAP MFERS DOING? YOUR GAME IS CONSISTENTLY LAGGING. YOUR MATCHMAKING IS HORRENDOUS. YET PEOPLE ARE SUPPOSE TO PLAY YOUR GAME HOW? NEWS FLASH YOUR GAME IS PHYSICALLY UNPLAYABLE!! SPEND MONEY TO FIX YOUR GAME!!!!!!!!!
JJ🤙 (@r0ssss_j) reported 44 minutes ago
@EA @EAHelp Please fix the Nintendo Switch It Takes Two friend pass error. Result Code: 105-80190000 This has obviously been an issue for years with forum posts dating back 2 years to today. People solely buy this game to play online, and cannot play at all. Thanks
frizz. (@Eazystix) reported 51 minutes ago
is anyone having problems with sims4 crashing on ps5? @EA @EAHelp
José León (@JosLen79384606) reported 57 minutes ago
@EAHelp My Steam ID is linked to a fraud email. I just bought Battlefield 1 on Steam (Inv: 481460986683935208) to prove ownership, but agent 'Varun' ended the chat when I asked for a supervisor. I have live proof from Peru. Fix this Case: 240309460
Carlos (@Carlos02182000) reported 58 minutes ago
@EAHelp I’m having issues to link my skate account to my gaming laptop when I already have an existing account cause I play on my PS5 but now I’m trying to pay it on my gaming laptop and I can’t link it cause there’s something wrong with my account but I messaged you on private
BBQ Penguin (@BBQ_Penguin) reported 58 minutes ago
Lag compensation needs removing from #FC26 its killing the gameplay. @EASFCDirect @EAHelp