EA Games status: server issues and outage reports

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Electronic Arts Inc. is an American video game company headquartered in Redwood City, California. EA develops and publishes games under several labels including EA Sports titles FIFA, Madden NFL, NHL, NCAA Football, NBA Live, Battlefield, Need for Speed, The Sims as well as newer franchises such as Crysis, Dead Space, Mass Effect, Dragon Age, Army of Two, Titanfall and Battlefront Star Wars.

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Jul 9, 2:40 AM EDT	0	0
Jul 9, 3:00 AM EDT	0	0
Jul 9, 3:20 AM EDT	0	0
Jul 9, 3:40 AM EDT	0	0
Jul 9, 4:00 AM EDT	0	0
Jul 9, 4:20 AM EDT	0	0
Jul 9, 4:40 AM EDT	0	0
Jul 9, 5:00 AM EDT	0	0
Jul 9, 5:20 AM EDT	0	0
Jul 9, 5:40 AM EDT	0	0
Jul 9, 6:00 AM EDT	0	0
Jul 9, 6:20 AM EDT	0	0
Jul 9, 6:40 AM EDT	0	0
Jul 9, 7:00 AM EDT	0	0
Jul 9, 7:20 AM EDT	0	0
Jul 9, 7:40 AM EDT	0	0
Jul 9, 8:00 AM EDT	0	0
Jul 9, 8:20 AM EDT	0	0
Jul 9, 8:40 AM EDT	0	0
Jul 9, 9:00 AM EDT	0	0
Jul 9, 9:20 AM EDT	0	0
Jul 9, 9:40 AM EDT	0	0
Jul 9, 10:00 AM EDT	0	0
Jul 9, 10:20 AM EDT	0	0
Jul 9, 10:40 AM EDT	0	0
Jul 9, 11:00 AM EDT	0	0
Jul 9, 11:20 AM EDT	0	0
Jul 9, 11:40 AM EDT	0	0
Jul 9, 12:00 PM EDT	0	0
Jul 9, 12:20 PM EDT	0	0
Jul 9, 12:40 PM EDT	0	0
Jul 9, 1:00 PM EDT	0	0
Jul 9, 1:20 PM EDT	0	0
Jul 9, 1:40 PM EDT	0	0
Jul 9, 2:00 PM EDT	0	0
Jul 9, 2:20 PM EDT	0	0
Jul 9, 2:40 PM EDT	0	0
Jul 9, 3:00 PM EDT	0	0
Jul 9, 3:20 PM EDT	0	0
Jul 9, 3:40 PM EDT	0	0
Jul 9, 4:00 PM EDT	0	0
Jul 9, 4:20 PM EDT	0	0
Jul 9, 4:40 PM EDT	0	0
Jul 9, 5:00 PM EDT	0	0
Jul 9, 5:20 PM EDT	0	0
Jul 9, 5:40 PM EDT	0	0
Jul 9, 6:00 PM EDT	0	0
Jul 9, 6:20 PM EDT	0	0
Jul 9, 6:40 PM EDT	0	0
Jul 9, 7:00 PM EDT	0	0
Jul 9, 7:20 PM EDT	0	0
Jul 9, 7:40 PM EDT	0	0
Jul 9, 8:00 PM EDT	0	0
Jul 9, 8:20 PM EDT	0	0
Jul 9, 8:40 PM EDT	0	0
Jul 9, 9:00 PM EDT	0	0
Jul 9, 9:20 PM EDT	0	0
Jul 9, 9:40 PM EDT	0	0
Jul 9, 10:00 PM EDT	0	0
Jul 9, 10:20 PM EDT	0	0
Jul 9, 10:40 PM EDT	0	0
Jul 9, 11:00 PM EDT	0	0
Jul 9, 11:20 PM EDT	0	0
Jul 9, 11:40 PM EDT	0	0
Jul 10, 12:00 AM EDT	0	0
Jul 10, 12:20 AM EDT	0	0
Jul 10, 12:40 AM EDT	0	0
Jul 10, 1:00 AM EDT	0	0
Jul 10, 1:20 AM EDT	0	0
Jul 10, 1:40 AM EDT	0	0
Jul 10, 2:00 AM EDT	0	0
Jul 10, 2:20 AM EDT	0	0
Jul 10, 2:40 AM EDT	0	0

At the moment, we haven't detected any problems at EA Games. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

Online Play (37%)
Sign in (34%)
Glitches (15%)
Matchmaking (6%)
Game Crash (5%)
Hacking / Cheating (3%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Guadalajara	Glitches	6 hours ago
Bondy	Matchmaking	5 days ago
Brisbane	Online Play	8 days ago
Madrid	Sign in	9 days ago
Lille	Hacking / Cheating	14 days ago
Bristol	Online Play	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

Luvv (@Luvv15418426720) reported 38 seconds ago
Hi @EAHelp, I bought Ultimate/Icon Edition of EA Sports FC 26 on Steam. Earlier I refunded the EA version. Now in Ultimate Team I only see “Browse” and “FC Points” — no “My Packs” tab and no rewards. Can you fix my account?
Kevin Drake (@crazykev091) reported 2 minutes ago
@EASPORTS_MUT @EA @EAHelp I understand draft week pushing a whole lot of content but to drop season 8 and the servers since at minimum Tuesday have not worked properly thats a big issue I’ve maybe have gotten to play 3 games in 5 days
ᕦ(ò_óˇ)ᕤ (@AlanAlanscard) reported 5 minutes ago
@EAHelp FIX THE MADDEN SERVERS
KIZZO (@wKIZZ0) reported 11 minutes ago
@hrt_girly @PlayApex @EAHelp Idk anti cheat is ****** hopefully they can fix your problem
abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 13 minutes ago
@EASFCDirect @EAHelp I have a problem with Ultimate Team. I can't connect for 2 days now. I tried everything (restart, internet, reinstall), but still not working. Please help me fix this issue.
C J (@itsceelos) reported 13 minutes ago
@RavalAmol @EASFCDirect @EAHelp This game is a piece of ****. lag is so bad its unbearable. I did my worst futchamps in months and got demoted from div2 to to div3. Trash gameplay.
ⱮìçհąҽӀ φҽʂąҟ (@rieper47) reported 16 minutes ago from Gatton, Queensland
@EAHelp My Sim keeps coming up with an error about missing packs, but when I put the Sim in, the pack is there. Fix this.
النمله اليمنيه🇾🇪(اسمي نواف) (@MR_ANT1) reported 19 minutes ago
@EAHelp @EASPORTS two times yesterday and now my opponent disconnected and i get a disconnected message and i lose the game and my progress two times my streak of winning is lost cuz of this problem and i can't get in touch with a support agent i need HELP
Mino Gaming (@Minarchick42) reported 20 minutes ago
@EAHelp @Battlefield @EAPlaytesting I got the link to join BF Labs but the Playtesting site is down and won't open the sign in page. I only have another day to sign in PLEASE HELP!!!
Krzysztof Sitarz (@Krzysztof13073) reported 22 minutes ago
@EAHelp hello ea, what the hell is happening to servers on FC26 my ping jumps to over 1100 and stays like this for long time , last week not even one stable game, i live in uk and can easly say i am not the only one having this issues
Jeremy Wamer (@jeremy_wamer) reported 25 minutes ago
@EAHelp because of all the TERRIBLE CRASHING! I missed all the early Draft store content 👏 thanks. This game’s been broken for weeks Home Screen Home Screen can’t connect. Yet it’s still doing it right now thanks for nothing as usual
Charlie Field (@fi6623) reported 25 minutes ago
@EAHelp I was just playing my second to last champs game. the score was 5-2 i was winning. The final whistle went and as the game was shutting down i got a unable to process your request error and got a loss for it !!!
Saud1 🇸🇦 (@SaudxON1) reported 25 minutes ago
@EAHelp High ping issue in FC 26. My normal ping is <10ms , but now it’s constantly 100ms+. Only happens in FC 26, all other games are fine. Likely server routing or matchmaking issue (connected to distant server). Please investigate and fix. Platform: PS5 Region: Saudi Arabia
Josh (@joshsterdee) reported 30 minutes ago
@EAHelp fix your servers
cslmae (@Babsy_T) reported 35 minutes ago
@EAHelp Hi I brought some lp on the Sims Freeplay and it says there's been error in my wifi connection but the my money's already been deducted in my wallet. But the ko and social life is still zero. What do you think is the problem? My money is already gone, but what I bought is nothere
Comsak Bhumiputra (@Comsak) reported 35 minutes ago from Rayong, Rayong
@EAHelp My extra token cannot exchange with my player that means it is limited player. Exactly, I have more the player to change the extra token. Please fix it to now.
Jewishkid (@AdjustMindGames) reported 36 minutes ago
@Respawn @EAHelp @_ApexStatus FIX BULLSH%T GAME WTF ARE YOU CHEAP MFERS DOING? YOUR GAME IS CONSISTENTLY LAGGING. YOUR MATCHMAKING IS HORRENDOUS. YET PEOPLE ARE SUPPOSE TO PLAY YOUR GAME HOW? NEWS FLASH YOUR GAME IS PHYSICALLY UNPLAYABLE!! SPEND MONEY TO FIX YOUR GAME!!!!!!!!!
Ari O (@NFLoholic) reported 36 minutes ago
@MaddenNFLDirect @EAHelp My Madden26 mobile overall went down from like 4150 to 3845. Second time has happened. I lost players and some had attributes decreased. All after the maintenance yall did. Fix my team please. So much work to build it up. Geez @EAHelp me! UID# 58154169. Is it even possible?
Corneliu Serediuc (@cserediuc) reported 37 minutes ago
@StefanCodrea2 @EAHelp @EAHelpOfficial_ Had same issue, KOCHTECH01 on TELEGRAM sorted it.
fevzi can yıldırım (@yldrmfevzican) reported 39 minutes ago
I've been experiencing connection issues in EA FC 26's Ultimate Team game mode for about two days now, and all the solutions I've tried have failed. I need help. @EAHelp
VRS_Ninja (@VRS_Ninja) reported 41 minutes ago
@ApexLiveComms @EAHelp Can yall actually fix ur game dude?
Wolfgang Prüger (@WolfiPr) reported 43 minutes ago
@EASFCDirect @EAHelp @EASPORTSFC If you clowns would play your own game, fc 26 wouldn't be so ***. The AI defenders and keepers in SB on semi pro are so OP, it's stupid. Objectives like scoring from outside are impossible. Also for days I have insane speed up lag in online modes.
Chandresh (@PanchasaraUS) reported 43 minutes ago
@dmartinez_1980 @NFSNL @EAHelp I tried every possible fix from sign out from Game Center, Re Install App, Restart. Even VPN. Not fixed. This issue suddenly happened overnight. Is there official server maintenance or something?
abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 43 minutes ago
@EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.
Irene (@babe84_irene) reported 44 minutes ago
I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.
RagnaRick (@RickSinkoe) reported 44 minutes ago
@EAHelp @EASPORTS_MUT @EASPORTS What in the actual hell is going on with your servers.. A total lack of communication, no service and still no way to play the game. It’s really frustrating that I can’t play a game I Bought due to ur company’s incompetence! Fix ur servers!🤬😤😡
ReDragon93 (@ReDragon24) reported 45 minutes ago
It’s crazy that the community keeps finding solutions to issues that official support can’t solve... @EASFCDirect @EASPORTSFC @EAHelp Still grateful to everyone who tried helping. At least if someone else gets stuck with this weird Clubs issue, now there’s a possible fix.
ehh (@rjnewt1994) reported 51 minutes ago
Way to show the people(your customer base) that you don’t care about them. Servers have been garbage for weeks and you’ve done nothing to fix it. Ignoring each and every one of our concerns. Sitting in silence collecting money for services you can’t provide @EAMaddenNFL @EAHelp
ᕦ(ò_óˇ)ᕤ (@AlanAlanscard) reported 56 minutes ago
@EAHelp FIX YOUR MADDEN SERVERS
nnnvvv222 (@nnnvvv222) reported 57 minutes ago
@EAHelp Hey, I tried contacting EA customer service but I keep getting an AI bot and can't seem to get through to an actual human. The bot just keeps suggesting the same basic fixes that I've already tried. Do you know how to get through to a real person at EA support?