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Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Facebook Messenger reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Facebook Messenger. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Facebook Messenger users through our website.
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Messaging (55%)
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Glitches (14%)
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App Crashing (11%)
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Connection (10%)
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Sign in (5%)
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Multimedia (4%)
Live Outage Map
The most recent Facebook Messenger outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 O'Fallon |
Sign in | |
 Pasig City |
App Crashing | |
 London |
Messaging | |
 Toronto |
Messaging | |
 Wissen |
Glitches | |
 New Delhi |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Facebook Messenger Issues Reports
Latest outage, problems and issue reports in social media:
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amy simpson
(@amy_jo_23) reported
from
Nottinghamshire, England
@JDSports absolutely shocking customer service!!!! Being ignored on messages on here and Facebook messenger and when I call they just cut me off!!! Some needs to contact me ASAP! #jdsports #avoid
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Professional Supernatural Mourner
(@false_rumors) reported
i solved this mystery: he was trying to DM me on facebook the day of the terrible snowstorm becausei posted looking for snow removal but his message when to the secret facebook messenger folder
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Warwick Budd
(@budd_warwick) reported
@ASOS_HeretoHelp PLEASE CONTACT ME URGENTLY!!! My name is Warwick Budd and I have been ignored by your customer service team via email, Twitter direct message and Facebook messenger.
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four seasons total landscaping
(@donotnotworry) reported
I think Facebook messenger is the root of all my problems
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Annie
(@annie69c) reported
@Sofology would you like to sort out my incorrect delivery this morning?? Tried ringing, tried fb messenger. Do you answer any problems????
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Mary
(@MarySedJP) reported
I'm running into an issue where an infinite scroll component I'm using to load older data as users scroll up (think Facebook messenger) basically gets the scrollbar stuck at the top of the page and super quickly loads tons of pages if the user scrolls up too fast. 🙃
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Christie Barker
(@ChristieLeanneB) reported
@Halfords_uk I would like to raise a complaint I have repeatedly asked your colleagues via Facebook messenger, yet they continue to ignore my requests. Hopefully you can help
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Matthew Paul Wood
(@mwoodwriting) reported
@TeamKnowhowUK I'm not downloading Facebook Messenger just to get a response. I've already used your site linked by the @curryspcworld help section & it just says you can't find my item. How would giving the same info again, but after the hassle of installing an invasive app help?
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Cherry Sloss 🍒
(@cherryface86) reported
@Matalan can u help me with a customer service issue?, since no one else can e.g in store, email, phone call, fb messenger etc. I'm getting no reply. My order has been missing since 27th October!
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jen rivers
(@nilorahk) reported
@AMCTheatres. I have tried for 4 days to get a hold of someone to change a movie on a private rental. The local theater won’t help, online I can’t request a refund, I have paid for it, reached out by email, FB messenger you got a higher number of calls then you can handle!
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sharon notley
(@sharonnotley1) reported
@IKEAUK I have received 27 candles from you, 24 of which are unuseable, I have tried phoning, fb messenger and no luck, please get in touch ASAP to resolve this issue
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Khyber Khan Khattak
(@KhyberKtk) reported
@AppleSupport Hi. If you can remove the issue in new software update. It always pauses video while we slide over the video during video call on facebook messenger. Another issue is that after 14.2 update it drains out battery too early & takes too much time to charge the phone 😟
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Rosalie
(@rosaliesongs) reported
@andrewhuang @instagram @flipsampler Can you contact their ads/business customer service through FB messenger?
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Christopher Dring
(@Chris_Dring) reported
So yesterday I found that Facebook Messenger inbox where randoms can message you. There’s this guy who has sent me 27 messages over the past month, angry with me for liking PS5. I can’t work out if I feel sorry for him, or if I wish I had a life where this was my biggest issue
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Corey Phillips
(@cphillips126) reported
@natopoppins @jorymicah He didn't. That's what it looks like on FB messenger to show you how far down in the convo the person you're chatting with has read. That's just a read receipt.
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Rome Around
(@wanmorting) reported
Always document/make a record of your complaints. Take note of the date, time and the name of CS representatives when you call their hotline. Keep copies of emails to their customer service. Screenshot messages sent to their fb messenger or twitter customer service.
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charlie buttler
(@charliebuttler) reported
@lottie_ellis1 @lookfantastic @Hermesparcels Yes they messaged me back on Facebook messenger to say it's being returned to retailer. If never buy from them again. Awful service. They said they will refund me when they receive it back.
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Leanna Kate
(@LeannaKate) reported
@MatalanHelp my parcel went missing 9/11/2020 been almost a month! worst customer service from any company. Rang over 15 times & been lied to about refund. sent messages on Facebook messenger & Either ignored or automated reply & all emails been ignored! What is going off Matalan
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Shipwall🔞 ~ commissions open!!
(@shipwallinmyrm) reported
I want on the phone today and reading off texts for a guy who bothered me as a 'this is why guys are ********' ...... But It was on fb messenger and I accidentally gave the 4 year old message a thumbs down So I did what I had to do... Block him so he never knows
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Daidz
(@DaideeLavilla) reported
No internet at home for 2 weeks now. Do you really care, @PLDT_Care? Been calling 171 and went to ur office for this issue but then, nothing happend AT ALL!!!!! Been chatting @PLDTHome at facebook messenger cs asking for updates, yet, seen zoned. @pldt, what now???????
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Mia
(@MiaCarlaNY) reported
@JosefGorowitz I love swagbucks but is there anyway you can get customer service to actually answer their facebook messenger or their email inquiries. No offense but I have issues logging into the help page and no one on your staff has responded.
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Andrew May 🧙♂️
(@atmay618) reported
I don’t / won’t use Facebook messenger because I rage quit it in early September when I started posting to Twitter, so I know many of you have disgruntled conversations there paused with me. Go ahead and fix that, but I won’t see it for a long time —-
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Steve Abell
(@sb_abell) reported
@CraghoppersUK Cannot place my order due to random error messages appearing, no phone support, neither webchat nor Facebook Messenger can help my query. Disgusting - you don't deserve my custom if this is how you treat people.
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Gilly Barr
(@GillyBarr) reported
@unativ I have the same problem, still not gonna download facebook on my phone or facebook messenger.. 🙅
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Warwick Budd
(@budd_warwick) reported
@ASOS_HeretoHelp PLEASE CONTACT ME URGENTLY!!! My name is Warwick Budd and I have been ignored by your customer service team via email, Twitter direct message and Facebook messenger.
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Georgina Burnish
(@Fredstersmum) reported
@TeamKnowhowUK I have DM'd daily for 2 weeks with no reply, nothing!! Have done so via Twitter & FB messenger & each time its ignored. Funny how the only answer I got was when I cancelled the support plan as yr not getting another penny! Yr driver stole from me & you've done nothing to help me
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N
(@XDusaran) reported
@Converge_CSU your chatbot is not helping on facebook messenger. One click call is not working. Anyone active here?
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Rhiannon
(@Rhi_Bevan) reported
Smart people I need help: for two weeks the only apps giving me notifications are FB messenger, Gmail, and twitter. Everything else (FB, discord, Instagram, slack etc) isn't. Feel like I've checked every notif setting in my phone and can't figure out what's wrong. Suggestions?
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leo
(@BB_ARTS_CRAFTS) reported
@AdamStephey Hi,adam,could u reply my email,i feel very sorry to u.i also had leave message to your facebook messenger,but still not get reply,is a kind of urgent,our shop have been shut down,please
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Warwick Budd
(@budd_warwick) reported
@ASOS_HeretoHelp PLEASE CONTACT ME URGENTLY!!! My name is Warwick Budd and I have been ignored by your customer service team via email, Twitter direct message and Facebook messenger.