Facebook Messenger status: messaging issues and outage reports

Problems detected

Users are reporting problems related to: messaging, app crashing and glitches.

Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.

Problems in the last 24 hours

The graph below depicts the number of Facebook Messenger reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0
Apr 18, 6:20 AM EDT	0	0
Apr 18, 6:40 AM EDT	0	0
Apr 18, 7:00 AM EDT	0	0
Apr 18, 7:20 AM EDT	0	0
Apr 18, 7:40 AM EDT	0	0
Apr 18, 8:00 AM EDT	0	0
Apr 18, 8:20 AM EDT	0	0
Apr 18, 8:40 AM EDT	0	0
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0
Apr 18, 11:00 AM EDT	0	0
Apr 18, 11:20 AM EDT	0	0
Apr 18, 11:40 AM EDT	0	0
Apr 18, 12:00 PM EDT	0	0
Apr 18, 12:20 PM EDT	0	0
Apr 18, 12:40 PM EDT	0	0
Apr 18, 1:00 PM EDT	0	0
Apr 18, 1:20 PM EDT	0	0
Apr 18, 1:40 PM EDT	0	0

April 18: Problems at Facebook Messenger

Facebook Messenger is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Facebook Messenger users through our website.

Messaging (35%)
App Crashing (31%)
Glitches (18%)
Connection (7%)
Sign in (6%)
Multimedia (2%)
Video (1%)

Live Outage Map

The most recent Facebook Messenger outage reports came from the following cities:

City	Problem Type	Report Time
Ilkeston	Sign in	25 minutes ago
Sheffield	Messaging	6 hours ago
Paris	Messaging	8 hours ago
Charlottesville	Connection	18 hours ago
Abbeville	Messaging	21 hours ago
Mexico City	Multimedia	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Facebook Messenger Issues Reports

Latest outage, problems and issue reports in social media:

rowan 🦇 (@crystalcoffins_) reported 55 seconds ago
help is anyone else on fb messenger and can’t send tiktok links anymore and keeps getting “access denied”
.mp3Neptune (vaporwave artist)🌌 (@mp3Neptune) reported 2 minutes ago
@TianaHRR fr, especially over the internet it's such a weird expectation. that's something i've always had an issue with with, like, FB messenger and Discord n stuff, they imply that im just available all the time whenever anyone wants me, which is absolutely not the case haha.
Lou Yanong (@louyanong) reported 4 minutes ago
Am i the only one having problems with my Facebook messenger
Shelley Walsh (@theshelleywalsh) reported 4 minutes ago
@Ammon_Johns @GuideTwit Does that mean your FB messenger is also down?
KAREN WILLIAMS (@williams57111) reported 6 minutes ago
@facebook For two weeks now I cannot access my conversations on fb messenger or send messages, you are ignoring complaints and doing nothing about it and surprise, surprise people cannot send a complaint to you, shocking service from you.
AJ paul (@AJpaul84436582) reported 8 minutes ago
@UBAGroup @OluwadepoJerer1 It is a shame that a transaction of N150,000 dispense error transaction was not reversed since February 3 after several complains via a branch office, Twitter, email and Facebook messenger. This business money for God sake. Pls I need urgent help.
Jim Safranek (@jimsafranek) reported 11 minutes ago
@PaleoLaura I contacted the FOP admin Jason Robert Patton via fb messenger to find out what the problem is.
KAREN WILLIAMS (@williams57111) reported 12 minutes ago
Facebook messenger not working on laptop, just a blank box, what is causing this, okay on mobile phone
coffeethenquestions (@coffeethenquest) reported 13 minutes ago
@vodafoneNZ The problem remains unresolved and I’m getting no responses on FB or FB messenger. Can we get some actual help please?
Donna Lavery (@Canadienne1978) reported 13 minutes ago
@SportsDirect_CS I've been trying to contact customer service via Facebook messenger. I got an initial response from someone saying they will look in to it and have heard nothing since. My order was sent to my old address (my fault), and apparently returned to Evri?
Monte Warden (@MonteWarden1) reported 14 minutes ago
Help! I have been on FB Messenger w bots and techs for SIX HOURS to resolve an ad issue for a gig (my 202nd AD w NO ISSUES before!) that Fbook can't explain or figure out! @Meta @finkd @facebook
Craig Lewis (@yebocraiglewis) reported 15 minutes ago
I see there is a Facebook messenger service. Tried that. No response. Urgently need to pay a beneficiary!!!
name cannot be blank (@gnomegrrrl) reported 15 minutes ago
But as a fb messenger user I will be here till it shuts down like nothing can hinder my experience ive faced it all
Lutz Creative Group (@LutzCreativeGrp) reported 16 minutes ago
@mediatemplehelp @UnniKri65860918 Your chat system is NOT 24/7. I was on there for 40 minutes without any indication whether I was in queue or not. I pay for Fully-Managed VPS service and cannot get anyone via phone, chat, text, FB messenger to respond. I have MULTIPLE websites across MULTIPLE accounts DOWN
GG (@GG4424) reported 20 minutes ago
I have been waiting for a Live @WestJet Agent for +24 hours to reply to me via FB Messenger, regarding a lost baggage claim. #WestJet service is terrible!
RockEddie lvl50 🇺🇸🇲🇽 (@RockEDdie33) reported 22 minutes ago
@AlteredLake35 @Affi32059785 @poke_miners I honestly think discored is too complicated for a lot of pogo players. Majority of of pogo players are 30+. We had a huge problem getting players to communicate on discored. We tried out telegram and it was a happy middle ground between Facebook messenger and doscored.
Abhimanyu Prakash (@Prak19Abhimanyu) reported 23 minutes ago
@BandBajaateRaho I got my refund after sending my complaint on Facebook messenger for flipkart issue. Please ask others to follow the same method.
Phetami Ayuba (@PhetamiAyuba) reported 25 minutes ago
@DStvNg @DStvNg worst Facebook customer service... I have been sending my complaints since 1 hour ago on Facebook messenger and they will reply one message and go off I will start again and another agent one reply one message go off again
클린트 찰스 (@thearlochaz) reported 25 minutes ago
@talk2GLOBE Your Facebook Messenger Customer Service is ****.
susan lewis (@susieocall) reported 28 minutes ago
@newlook Having made several attempts to resolve a click and collect issue via your Facebook messenger, WhatsApp and twitter 'help' options I am still without a resolution. Is there a Customer Service telephone number available to provide help?
Falseflagwars (@DickChenidid911) reported 29 minutes ago
@PLAYairlines I filled out a stop over form a week ago - no response. I reached out to your Facebook messenger customer service and it's a joke. Kept asking for info I already provided and then a day later says hello... Can I please get some assistance? My case number is 189409
Cake Pop (@CoolSocksBabe) reported 30 minutes ago
Is anyone else experiencing an issue with @Facebook messenger where a message goes unread for hours but then when the person opens it, it says they read it at the same minute you sent it?
Stephanie (@stranger_folk) reported 31 minutes ago
I have never been so stressed as when, by some miraculous glitch, instead of pausing my music - clicking the middle button on my headphones made the Facebook messenger notification sound...
Richard (@Richard87558021) reported 38 minutes ago
@SpeakerPelosi @POTUS I am also going too prove all the news media Facebook messenger and Twitter the FBI US Marshalls CSI CIA secret service and ECT all helping you all get away with yours actions and crimes on innocent victim me time for truth is now
Maria Flikkema (@MariaFlikkema) reported 39 minutes ago
Sent a DM through Twitter and also reached out through FB messenger. Rogers support helped me reset my password and I finally have access to my email. Still lot sure of what the underlying problem was, but suggest you try one of these methods to get support
JetBlue (@JetBlue) reported 46 minutes ago
@ColleenBailey We're sorry to hear you're having trouble sending your message. We suggest uninstalling and reinstalling the app or sending us a DM on Instagram or Facebook messenger.
Vishwanath Tiwari (@vishwanatht_412) reported 48 minutes ago
@facebook @finkd Please look into the issue of Facebook messenger app. The bug is we are all not able to see the exact timing of message delivery and reading. Please resolve it ASAP.
♡ Katie ♡ (@ktiewllr) reported 52 minutes ago
@ilmakiage @ArsenalWFC Please can you respond to my DM I have not received my order it's been delivered elsewhere and I cannot get in contact with anyone to resolve this issue Noone is replying to me via email or facebook messenger
Kunal Kashyap (@KKash_yap) reported 52 minutes ago
@GoFirstairways You are not replying to my request on Facebook Messenger. I have been chasing since 3 years. Help me with service request G8-01000228. PNR: GC8S5U
LukeCresha (@lukr3sh4_95) reported 56 minutes ago
@Joker10555 @gomo_ph OMG!...just retry on the GOMO PH FB Messenger...also, there's a chat option on the HELP CENTER menu of the GOMO PH app...try there as well...