Fido Outage in Beaumont, Alberta

Updating my plan with @Fidomobile and poof my saved voice mails are gone- including those from my dad I had saved to hear his voice occasionally. I guess I’ll never hear his voice again.

@Fidomobile hi. Can u please help me. I keep getting calls from you in Chinese: 2-3 times a day! I’ve asked for my number to be removed from the call list. Thanks

Being trans is enough of a challenge, companies should not make our lives harder by making name change processes hidden and archaic. Fido has made changing my name with them to be a special pain as they require documents to be faxed or mailed. @Fidomobile fix your process please.

@livingsanctuary I don’t know if my Dad is on Rogers or not (‘m on Fido), but I’ve had failed calls and that has never happened before.

@FidoSolutions Dear Julien, I m not sure if DM-ing Fido will actually do anything. I spent 45 minutes on the phone only to be talked to condescendingly and no solution. Unless you have some magical customer loyalty and services skills this is a mute point.

@PatWhite1984 @Fidomobile I've switched my phone to use GSM only and it seems to work, but it's slow. Hope they resolve this soon.

@Fidomobile Fix your mobile app and for God’s sake, do some compatibility testing, please.

@Fidomobile you guys should be putting a notice letting people know about the system wide outage for Mobile Data….just spoke to a CR on the phone.

TIL @Fidomobile customer service is non-existant

**** you @Fidomobile for being a **** company that comes after an old loyal customer 4 years later for a supposed outstanding bill.

When i complaint them online and they said we can’t do anything about it. Pathetic service. Moreover they said you can use our sim for 14 days. But it isn’t working too. I switched from rogers to fido and now i end up having nothing. 3/3 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/3 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/2 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. @Fidomobile

@Fidomobile : Is it a kind of fake offer to get attention of the user? I had to finally pay $25 to add additional data to my plan to continue Data usage. This is absolute frustrating and not expected from Fido for such as me as a devoted customer.